Used Cars for Sale at Medford BMW in Medford, OR

herbert e neelund

Sep 28, 2016

always a pleasure coming to Medford BMW! The work on my car was to repair the malfunction with the on-board computer and the anti-crash safety features. This equipment had a temporary malfunction on the previous Friday trip to Eugene. The work was completed, car was washed and I was satisfied.

Rachel

Sep 2, 2016

Customer service was great, we went in knowing what we wanted and I left with my Dream car!! The only complaint I have is how short the tables were during the process... I'm not a giant but it felt like I was sitting at a kids table while we were filling out the credit app and discussing payment options. Kyle was great to work with!! Everyone we met there was very kind and nice to work with as well. I would recommend this dealership over many other dealerships in this area!

Sandi Lillebo

Aug 29, 2016

Joe was great to work with and I appreciated his professionalism. The car fax said the vehicle was in no accidents. I did find damage to the right bumper and Medford BMW is going to fix it and repaint the damaged area. I really appreciated it.

Tyler cochran

Aug 25, 2016

My x5 had a recall on the air bags. Being under 25 I couldn't get a rental car. So BMW went out of their way to call and go through the entire process to get my cars airbags shipped from Germany over a month before they were supposed to.

Julia Terry

Aug 25, 2016

Low pressure sales. Low key but friendly sales staff. Nice compact operation. Good deals on used cares. My mechanic says they always go through the vehicles well and that he has never had a problem with the vehicles brought in for a 2nd opinion.

Chuck W

Aug 18, 2016

Kyle was great helping me through the purchase process and following up post-sale.

Karen Leanord

Aug 17, 2016

The salesmen were very friendly, and professional, as well as very courteous.I would consider looking on this lot again, if I ever find the need to buy again.

Brakeless

Aug 5, 2016

Worst exoerience! Took car in for front brakes repair. They messed up! Obviously didn't check their work before they released the car to me. Put my life and possibly someone else at risk. Had no brakes and a part was coming off that did damage to my car. They had my car for 10 days with no call, update, or apology. I don't trust them and neither should you. Horrible!

Gabby

Jul 19, 2016

Nothing more that perfect service every time. The guys in the service department are so helpful and always have my car ready when promised. Washed and cleaned as well

Micah Freenan

Jul 17, 2016

Great experience. They fit us in during our emergency.

Randel

Jul 14, 2016

Good service, quality work, made the wait easy. Friendly staff

Jodi

Jul 12, 2016

I pleasantly surprised by the service in a small town like Medford. Excellent all around.

Bill

Jul 12, 2016

Excellent, knowledgeable, expert service personnel and modern equipment!

neelund

Jun 12, 2016

I like driving a premium car. I chose BMW. I am very satisfied with sales and service. This is my fifth BMW. The last four from Medford BMW. Service is the best in my long history of owning and driving automobiles.

James VanSant

Jun 3, 2016

Friendly, knowledgable & accomadating service staff. Impressive!

Shawn Sanderson

Jun 3, 2016

Its obvious that the employees have been trained to deal with certain types of people.

Msmsbeemer

May 17, 2016

Very goof as usual, service advisor very helpful and listened to my description of recent problem and checked my car very carefull to make sure it was OK

Julie gaulden

May 16, 2016

I have never had such a positive retail or service experience as I have had at Medford BMW. They are exceptional.

Courtney Colton

May 8, 2016

Every member of the Staff was so friendly and nice and went out of their way to help you and make you feel welcome.

Gail Plowman

Apr 30, 2016

Medford BMW always treat their customers like family. Mike and Brandon always make sure that I am completely satisfied with the service.

BMWx2

Mar 23, 2016

The new online site for coordinating service is helpful and likely saves Mike & Brandon some time by cutting down on phone calls. All work certainly seems to be done right and the personnel are always pleasant & concerned that we are satisfied with the work.

Jwood

Mar 23, 2016

Brandon was awesome! When things weren't exactly right he went way above to make sure it was better than great. I am safe in my car because of the feedback received. Always honest and willing to triple check that communication was thorough.

lucy diamond

Mar 2, 2016

I have always had great experiences with the service center!! They are the best!! They are friendly and easy to work with, and do a good job!!

Jenn

Feb 27, 2016

I was a little concerned going to a BMW dealership to buy a used kia. ..not sure as a budget conscious buyer we would matter much to salesmen used to selling $50k and up cars. But we were pleasantly surprised. Vince took great care of us. They worked with us to get the right payment and even let us use a different car for the weekend until the car we purchased was ready. A great experience. Would recommend to anyone, whether they're looking for a luxury new car or a reasonable used car.

Cjk123

Feb 22, 2016

Every time I take my car in it comes back with more problems. My oil change got me both gaskets leaking and my car stunk of oil burning on the motor for weeks. Then my oil light keeps coming on and when I take it back they charge me for plugging my car into the diognastic machine to tell me my oil light sensor went out! DEQ does it for free! They cracked my wood grain dash when air bag recall happened! Im done with them!

herbert neelund

Feb 14, 2016

I like Medford BMW. Sales representative worked to assure that I was satisfied.

Mike DuBose

Feb 14, 2016

Excellent service and Mike McCornack goes the extra step consistently!

John Trammell

Feb 14, 2016

Outstanding work by the Service Dept. This was my first servicing at Medford BMW. The Manager is exceptional in his focus and attention to the customer. Also, the other service personnel are well trained.

woody510

Feb 12, 2016

No pushback regarding what I wanted done. Way better than Lithia Toyota. Wash job was a little skimpy. Service manger did not talk down to me, which I appreciate.

Kristine

Feb 9, 2016

I'm very appreciative of Mike McCornack for taking my repair bill to BMW. My car has 61k miles & my transfer case went out. They called & said the repairs would be $6,123.00. I felt this was completely unacceptable. BMW is supposed to build superior cars & should stand behind an obvious factory defect. Mike spoke to his representative & BMW paid 75% of the repair. It restored my faith in BMW. I've been driving BMW's for over 10 years.

Melissafaught

Jan 22, 2016

I love the service department. Mike is absolutely invaluable! He is always so helpful and kind. It is actually a pleasure to have my car serviced at BMW.

550I X

Jan 8, 2016

Mike McCornack is the service manager and has always handled any problems we have had in the past. When he tells our vehicle will be ready at a certain time, it is, plus always clean and ready to go. He has always provided us with transportation, which is an important factor, as we are not from Medford, Oregon.We recently had a recall item on our vehicle and once the new strut was installed, it also malfunctioned, thus we will be dropping off our vehicle to have it repaired.Medford BMW has been excellent in the way we have been treated. Dealing with Joe from the sales office has always been a good experience.

DC

Jan 8, 2016

I was passing through Ashland on my way to Portland when a relay switch went out. Car was towed to Medford and Mike McCornack was extremely helpful. He treated someone new as if I was a regular Medford customer. Makes me appreciate the larger BMW family!

Tim D

Dec 4, 2015

On my recent search for a commuter car, after stopping buy at least 4 other dealerships of various brands, I went in to see if I might be able to afford a certified pre-owned BMW since I have admired them for some time. I landed on a 3 year old (2102 328i Sport Model) with 29,000 miles. The salesperson convinced me to take the car overnight to get a better feel. I ended up purchasing the car. I negotiated a slightly better price and also got a fair deal on my trade-in (2001 Honda Accord with 240,000 miles) The 2012 + models and 3 series CPO cars were on special finance for 0.9% APR. During follow-up the me salesperson was very responsive and a pleasure to work with. A month later, and I am extremely happy with my outcome and new car!

Judy Glover

Oct 28, 2015

We were treated with such respect each time we entered the dealership.

cprichard

Oct 25, 2015

I arrived at service area and they jumped right on it. Service was performed quickly and the car was returned freshly washed and vacuumed. Great job.

Lisa61882

Oct 24, 2015

This was by far the best car buying experience I've ever had ( and we've purchased a lot of cars!) this is my first time dealing with lithia BMW and I'm sure not our last. The salesman are no pressure and just nice. Bill was fantastic! I would recommend to everyone

bill

Oct 23, 2015

We found the salesperson, Bill Courtney, his sales manager and the service manager to be veryknowledgeable and helpful. An excellent buying and service experience.

Valdezjess1

Oct 23, 2015

Mike is amazing. Always gets me in and out quick and makes sure I am taken care of. Wouldn't service my car anywhere else .

Chuck

Oct 22, 2015

Exceeded my expectations! Serviced on time and they delivered my car to me.

Ron Cole

Oct 22, 2015

Just wanted to say thanks to Mike an Paul for making our visit to the shop a good one. We replaced some tires and Mike loaned my wife a 320i so she could shop while our car was being serviced. You guys are great and thanks!

Sheri

Oct 21, 2015

No problems -- new FOB works fine but I resent having to do a review of this kind which requires a 50 word minimum narrative. This will be my last review unless I have a bad experience.

Maggie Montgomery

Oct 18, 2015

Always reliably excellent service. Been a regular for 2 years and will always continue to be!

Dan Hernandez

Oct 17, 2015

Vince was the sales rep that went above and beyond to help me get the car I wanted and at a price I felt comfortable with. Great customer service from the whole Medford BMW team!!!!

ONE HAPPY CUSTOMER!!

Oct 14, 2015

Any time I have received service from Medford BMW, Mike McCornack and staff have been OUTSTANDING! Always treating me with the utmost respect (as well as all others entering their department). I could not be happier! Kudos Medford BMW Service department!

Cindy Stone

Oct 12, 2015

My engine light came on during a trip to Newberg. Called Paul and Mike they coach to me on what to check for, was able to get my car there the next day they gave me a loaner car and repaired my car I was extremely pleased. I always like to do business with Medford BMW Thank You Cindy stuff so Cindy Stone

Marty

Oct 1, 2015

Dealership made leasing a new wagon a fun and happy experience. Tom the salesman is patient, knowledgeable and explained all the features to me in a humorous, non rushed way. All in all a very nice experience.

DeAnne Snyder

Sep 30, 2015

Thank you for your great service! I came in with little notice and had a great experience.Thanks so much!

Lee Adams

Sep 26, 2015

I just wrote a review here on 09/06/2015 for our service on our 2006 BMW 750i. Well, almost 2 years to the day, we went to pick up our car from service and while we were there they took in a 2009 BMW 750i in Deep Sea Blue and we fell in love. This happened 2 years ago, came to pick up our 2007 BMW550i and bought the 750i without even driving it because it hadn't even gone through the shop! We love our salesman, Kirk Lemley and the entire staff at Medford BMW!!! They are the bomb and well will keep coming back.

Tenille And Scott Wilson

Sep 24, 2015

Scott and I have enjoyed working with Medford BMW. Our buying experience was the best we've ever had. We are always treated with respect and everyone is always making sure that everything is in perfect order with are car when we go in to have it serviced. We also enjoy stopping in to say "HI" and see what's new.

Greer & Donna

Sep 18, 2015

Carrie and Ben were great! Very helpful. Service Dept. was great too. We love working with Carrie. This was a follow up visit to answer questions. Both Carrie and Ben very proficient at doing this.

tom&chris

Sep 18, 2015

Our 335i overheated outside Klamath Falls during our drive from the Portland area to Lake Tahoe. Medford BMW is the closest service center to Klamath Falls. Brandon Martinez, Service Advisor, took our call for help and not only helped us get the car towed 80 miles to Medford, scheduled the service, secured a car for us to rent, and helped us on our way on to Lake Tahoe. Brandon stayed in touch with us through the repair (water pump) , agreed to unload the Enterprise car for us from the dealership, and had all of the documentation ready for us when we arrived to pick up our car on the way back home. We were in and out of the dealership in about 20 minutes.We expect great service from BMW service centers. What we really appreciated was Brandon's sincere interest in helping us through a significant setback to our vacation with as little inconvenience as possible. Much appreciated, Brandon!

John Salva

Sep 17, 2015

While the work done was excellent the time it took is way to long. Car should be started on at scheduled time. An oil change should only take 15 minutes at most.

Charlene734

Sep 16, 2015

Medford BMW service department offers excellent service. They alway know who I as soon as I walk through the door. I trust them to provide any service my car needs.

Gina

Sep 15, 2015

Medford BMW (Brandon and valet Adrian) were amazing during a recent road trip that left us stranded on the California/Oregon border. The cost was more than half less than another shop and the car was back on he road within hours. I am forever thankful for the fast, friendly, efficient and affordable service.

Bryan328d

Sep 10, 2015

Everything went as promised...very satisfied. Waiting area is very comfortable. Really appreciated having my car washed when returned, too! I would refer this dealership to friends and family.

Alan

Sep 10, 2015

Great experience! New dealership location is a pleasure to visit too!

Megan

Sep 8, 2015

I was a little skeptical taking my car to a dealership because of price. However, I had a recall and it was only covered by the dealership. I was extremely happy with all aspects of the visit and they were very personable and seemed to care about my thoughts and opinions! I couldn't have asked for a better experience.

Lee Adams

Sep 6, 2015

We have been a customer of Medford BMW for a few years now and purchased 4 vehicles. Todays visit was for our 2006 BMW 750i, my baby. The drivers door handle stopped working. It would open from the inside, but wouldn't open from the outside. We were told from a dealer in Portland that it also had a small oil leak that we could take care of at our next oil change. We were going in vacation to Portland for a few days and Mike McCornack our service adviser gave us an X1 to use for our trip. turns out that there was a head gasket leak and a few small leaks plus the problem with the door handle, The door handle was refused by the warranty but Mike went to bat for us and we got over $4k of damages covered for our $100 deductible!!! Mike also gave us some great birthday presents in addition to the car. We love this dealership and Mike McCornack!!! The entire staff at Medford BMW made us customers for life. We love you guys!

Fred & Autumn

Sep 4, 2015

The salesperson (TOM) was very friendly and very helpful . Tom was very patient with us we looked at about five cars and finally found THE RIGHT ONE. Some of the staff had went home for the evening because it was so late . They came back just so that we could make our deal on sign our papers for the night. We love our new family car BMW 328i 2015. We have told our Family and friends and would recommend Medford BMW to anyone.

Joe

Sep 2, 2015

very attentive, knowledgable about their product and willing to make a deal.

K. Driver

Sep 2, 2015

LOVE the new facility! I just learned I can get a free car wash and vacuum on Thursdays! BMW likes their cars to be clean! Good advertising! I'm down with it!

FCR1226

Aug 22, 2015

Working with Mike, manager of the service department, is a pleasure. He is polite, friendly and very personable. He clearly knows every detail of the department and responds to questions and concerns in a very knowledgeable and professional manner. I would recommend the department to anyone.

Indra Nicholas

Aug 21, 2015

Very friendly, professional and knowledgeable staff. Shuttle service is wonderful. AND, they vacuumed my car!

Cody

Aug 19, 2015

I always have a very positive experience with Medford BMW no matter what department I'm in. Their customer service is second to none. Should you live in Southern Oregon or Northern California consider Medford BMW for all your BMW requirements.

galante83

Aug 18, 2015

Mike is a professional who always goes above and beyond. Thank you for the great service!!! I have been to this dealership many times and Mike always takes exceptional care of my family. I recommend all my friends to him personally for service.

Loving bear

Aug 16, 2015

In all of the cars I have bought, and we have bought a few, this was the easiest. I really liked dealing with the salesman himself and the management we worked with were great. there was no push to buy and all questions that we asked were answered right away or the questions were answered before we left. it renewed my faith in Lithia.

brenhop

Aug 15, 2015

Very professional, thorough, friendly. They checked on me, offered a ride to anywhere I wanted to go. Very nice company. I would recommend them. I am very happy.

nononono

Aug 8, 2015

Paul Dennis is the greatest service manager. SO knowledgeable and can communicate so clearly. I feel I can then make good decisions as well. Thanks!

Exlibris33

Aug 8, 2015

I have been bringing my 328i to Medford BMW for over 5 years and have always received prompt, courteous and thorough service. I've never been pressured to have more done to my car than was really needed. The service advisors are knowledgeable and nice. I will continue to patronize this dealership for service as long as I own my car, even though I live in Grants Pass and have to drive 60 miles round trip to reach it.

mkcarhappy

Aug 5, 2015

It was a pleasure working with Joe, he represents the best in this profession. We are sure our future service experiences with the dealership will not disappoint.

Linda Katzen

Aug 4, 2015

You guys in service were great. Got in on time. Airbag was replaced and my key was reinitialized.GREAT job , thank you

Foreleft

Jul 31, 2015

Paul has always been attentive and considerate of our needs. The repairs were completed on time and we are 100% satisfied. The staff never push us to have things done to the vehicle, they just tell us the facts and leave it up to us to decide. Good shop.

chickf

Jul 26, 2015

Joe Pedrojetti is an outstanding, honest representative of the Medford BNW dealership. I have been doing business with Medford BMW since I bought my 2009 BMW X3 from them in 2009. In my opinion Joe Pedrogetti, who owned and operated a large furniture dealership prior to joining Medford BMW, would be an excellent candidate to manage the entire dealership!

Papa

Jul 26, 2015

On time, great pricing and service. Plus a winning attitude. The service manager has built a great team with customer service exceeding expectations. Thanks for a great experience.

Gayle Werden

Jul 18, 2015

When Medford BMW says welcome to the family they mean it. The service is personal and professional all wrapped into one. I was concerned leaving Acura but not any longer. Medford BMW is home.I must say that Tom Eggy my sales representative was very helpful and made the experience with the service department even more pleasant.

Fisherman

Jul 18, 2015

Overall experience with the purchase of our BMW X1, was excellent! Joe Pedrojetti, did a fanatastic job, of informing us about the vehicle we purchased. His knowledge of the vehicle was great and we learned a lot on the the two test drives.

Gary Blatnick

Jun 16, 2015

Second new BMW purchased in last year from this dealer. Process was painless and we were treated with respect by the salesman. We knew what we wanted and the pricing was reasonable. We have purchased BMW's from this dealership since 1980 and have found their pricing to be competitive. We continue to recommend them to our friends and family who have also purchased cars from them - both new and used - over the years. We have also found their service department to be excellent and honest.

chromokinetics

Jun 11, 2015

Possibly newly built, the dealership is nicely designed, with an eye to European minimalism and cleanness of lines and colors.The space is ample and perfectly climatized.

Miga1946

Jun 11, 2015

This was my first visit to this new facility, but had the same friendly service managers. They were prompt with getting me checked in and called as soon as they found the problem. The repairs were done in the same day. The new service area has an all glass area with glass doors with no definition and as I was leaving I ran into the glass banging my head. This was supposed to remedied as others have done the same thing.

talentberk

Jun 11, 2015

I'm new in Southern Oregon, up from (the totally BONKERS) Bay Area. Needed my 2005 3-series coupe to receive its Takata airbag recall work. GREAT service guy (Paul), time estimate was right on and even with this a free (to me!) recall, they detailed my car inside and out. Impressive.The only thing I'd tell management is that the 'highly intrusive, dueling Musak' (two different channels of JUNK radio music) competing with each other (at the same time) in the waiting area is CRAZY- MAKING for some (I'm a musician and am not able to NOT be invaded by such. UGH.What would be wrong with SILENCE? (Oh wait, I forgot, this is over-peppy. stressed. busy-busy-busy America, where silence and peace just won't do. We might start hearing what our own minds might be actually SAYING!) Aside from that rant (our whole country is INSANE regarding "background' non-music) ~ a lovely service experience.

Baller

May 30, 2015

Awesome experience, love Medford BMW and new showroom is high tech and beautiful. Joe Pedrojetti did a great job of taking care of our every need!!

Fred Bergstrom

May 13, 2015

The entire experience was perfect. The facility is great and there is plenty of inventory. Every employee was polite and helpful, management was great. Absolutely no regrets working with Medford BMW for the second time.

rramos

May 8, 2015

I got my car serviced and it was a very pleasant experience. I love Medford BMW they are very professional, friendly, and knowledgeable if you are looking for an extraordinary experience go here.

don

May 5, 2015

I was very pleased with Joe P's helpfulness. He made it clear, when I told him I was shopping around other dealerships in OR and N CA, that he would do anything it took to get my business. He gave me excellent care in the dealership and over the phone. The manager was also very helpful and full of enthusiasm for the quality of car I was buying and confidence that I would be very happy. I never felt pressured or rushed. A very professional and warm group of people at Medford BMW. I hope to be a long term customer.

Seth and nancy carder

May 5, 2015

Kurt and daniel thomas were amazing !!! We LOVE are car and are glad That we gave bmw another chance ! We couldnt be happier

herb neelund

May 5, 2015

The service department is the very best that I have been through in all my many years of buying, owning, and servicing cars and trucks!

JustinHurleyBraswell

Apr 28, 2015

We have purchased multiple times from Medford BMW and the service center is always at the top of the list for our brand loyalty. The service team at Medford BMW cannot be beat due to their professionalism, honesty and commitment to customer satisfaction.

lnadams1

Apr 22, 2015

We have purchased 4 cars from Medford BMW and had them all serviced there. The service team is incredible. The one thing I appreciate the most is the consistency of the quality of the work and I never have to worry about something going wrong. We live about an hour and a half away and they are always are very accommodating with respecting our time limitations. I know that we are never taken advantage of in any way and I feel the staff are like family to us. I have referred our family and friends to Medford BMW for sales and service. I just love it there!

joe

Apr 15, 2015

Medford BMW is the only dealership to purchase your new BMW. All the salesman, finance and managers treat us like family and that we are important to them. any questions are answered promptly and service is done in reasonable time. we travel to Medford from Roseburg. the team at Medford BMW take good care of us!

Seashore

Apr 8, 2015

Even though they had asked us to reschedule they were ready for us and did the work on the car quickly. We were unable to reschedule.

Jody f.

Apr 3, 2015

Great service, even though I didn't,t purchase my vehicle here. Very helpful in answering my questions.

brenhop

Mar 21, 2015

Everyone was very helpful and I truly appreciated them getting me into a car so quick. They were very understanding and accommodating. I would recommend them to friends and family. I would go back if I needed another car.

Alan Frazier

Mar 18, 2015

Nice new showroom and service location. My wife will bring the car in the next time for the on-site massage treatment!

darlene hall

Mar 9, 2015

The Best experience I have ever had! Bill Courtney is the one to see! I will never buy from anyone or anywhere ever again! sending all my friends and family! Thank you!

Mark Bradshaw

Mar 9, 2015

Appreciate my service manager's going above and beyond. He kept me informed at all times, explained the maintenance, made sure I had a ride, and assured my satisfaction.

Sondra

Mar 8, 2015

Bill Courtney was an excellent salesman, I have really appreciated his service!

Gayle

Mar 3, 2015

Medford BMW's service staff are very friendly, informative and helpful

Dale Verger

Feb 25, 2015

It is nice to be remembered when you arrive at the dealership for service. The waiting area is comfortable and I always appreciate getting the car back clean.

JD Berlingeri

Feb 13, 2015

Great service, My wife and I will certainly be returning

PAG

Feb 12, 2015

Had to take my 335 in for rattle in door. They found problem, ordered part and fixed easily. Amazingly helpful, efficient and responsive. From reception to delivery of vehicle stellar experience. Highly recommend!

Alice McGee

Jan 27, 2015

They did a FANTASTIC job. It was far beyond my expectations.

Diana Wood

Jan 24, 2015

My expectations were exceeded many times. Kirk Lemley gave 110% to customer satisfaction. I had the most enjoyable experience ever, in purchasing a car.. Thank you Kirk and Ned for everything.

Linda Keizer

Jan 24, 2015

My only input is that someone should be answering your phone at all times. I had to leave a message because Brandon was helping other customers and no one to take the incoming calls. Brandon has excellent customer service skills.Hire someone to answer your phone calls!There is a grammatical error under the person's name below.

Kenneth Cruse

Jan 23, 2015

Mike worked very diligently to resolve this major service concern. The discussions and supporting information helped all parties come to a mutually beneficial conclusion. His efforts and conscientiousness put my wife and myself at ease and are very much appreciated.

Al Sklensky

Jan 22, 2015

Our salesman has gone out of his way to introduce us what the car does and how it does it. His enthusiasm is infectious.

Sara

Jan 17, 2015

The service was excellent and everyone is so nice. Our brand new 328i had malfunctioning tire pressure monitor which they replaced, and the car is running perfectly now.

Mindy White

Jan 17, 2015

I was very impressed with the customer service! Thank you! There was a little bit of a disconnect between communication via email and when we got there in person, but we were taken care of. When we got there, it was as if we had never communicated via email. Overall, it was a very enjoyable experience.

baird

Jan 14, 2015

I have been doing business with this BMW dealer for over 15 years and have always had a good experience with the sales staff and especially the service department.

mwmiller01

Dec 14, 2014

Another excellent experience at Medford BMW with the professional work done on my BMW 325iat a reasonable price.It is always great to deal with Brandon Martinez, Paul, and Abel who are all true professionals in their various job responsibilities, and all three are excellent assets to the fine Medford BMW dealership.Mike MillerMedford, Oregon

neelund

Dec 7, 2014

The service, as always, was excellent! This service center is the very best of any that were associated with any auto sales and service center, anywhere! A pleasure to get the service, when needed, accomplished there!( I will probably be wishing to trade in a BMW Z-4 in the near future. I may travel to other BMW sales locations to get their negotiated prices, also.....Herbert Neelund.)

lisamckinnon7

Nov 26, 2014

We live in Redding, so it is a 2 1/2 to 3 hour drive to Medford, depending on weather. We have always gotten our BMW's serviced at Medford BMW, LOVE the service team (especially Mike McCornack), and we purchased our most recent vehicle here. This may sound silly, but I simply could NOT drive my beautiful new 2014 X5 diesel around with war wounds on both right wheels from a minor brush with a curb (in an instant!!...I saw stars!!). I immediately called Mike, and he checked aroundend result, NOT repairable. Aaarrgghh!! It was gut-wrenching, but I resolved that I would replace the wheels affected. Mike ordered the wheels and we made our appointment. We arrived for our appointment, and I was immediately taken aback because Mike was out on vacation! Aaarrgghh again!! At his desk was a young man named Brandon, who appeared to be very young and, I imagined, inexperienced. Boy was I wrong! It turns out that this was the same person who had actually serviced our prior vehicle, and he had worked his way up the ranks to now work in service advising. He was very courteous, and once we spoke with him, we realized he was very knowledgeable. We learned our vehicle also had a recall for child door lock replacement, and a couple of other minor issues. We were given a loaner vehicle, but it was a looooong day and we just wanted to go home. Brandon kept in touch with us, and It turned out our vehicle was going to take longer than expected, and we might have to drive the loaner home and return the next day. When we consulted with Brandon and told him we really did not want to have to do that (since we had bought groceries at Costco, among other reasons) he STAYED AFTER HOURS to make sure we got our car same day and could be on our way home. Now THAT is what I call customer service!! Thank you, Brandon (and Paul for your help)!! We have been coming to Medford BMW for 14 years, and we will continue to get our vehicle serviced ONLY here!! LOVE YOU MEDFORD BMW!!

missmommabree

Nov 23, 2014

Our time with BMW was absolutely fantastic. Kirk Lemley was amazing and after spending an entire day at the dealership, it felt as if we were only there an hour with a good friend. We will forever return to you for our future vehicle needs and send our friends that way as well. Thanks a million for such a pleasant experiance!

David Hayes

Nov 23, 2014

Awesome people best car buying experience yet and I've had a lot

Lee Adams

Nov 22, 2014

I don't know where to begin...... Yes I do, we have purchased our 4th car yesterday from Kirk Lemley our salesman at Medford BMW. He sold us our first BMW 550i, which was an incredible introduction to the BMW family. Than we purchased our baby, our 2006 BMW 750i, only thing to make this better would to have made it a 750iL! We also had purchased a Bonneville for our kids to use, but we traded that in on the 2006 Nissan Murano. I can't begin to tell you how many people I constantly refer to Kirk and Medford BMW. They are fools if they don't check them out. The service is incredible, before, during and long after the sale is delivered. I personally sold cars in my past life (Lincolns and Mercury's in Phoenix, AZ) and I hated the profession and the process of buying a car. There was so much pressure put on the sales people who then in turn had to put pressure on the customers and I couldn't stand that. I wanted people to be in a car that they were in love with and one that they could afford. Even the most simplest sale, a cash purchase always seemed to take forever and I hated making people wait. This was the same when I purchased vehicles. This is so not the case at Medford BMW. There is no pressure when you come onto the lot. You are greeted, and if you wish to look around, that is great, but if you need assistance, you can't ask for better than Kirk Lemley. The guy is so incredibly knowledgeable and if he doesn't know the answer, he tells you, which is refreshing, and than he finds the answer. We never felt any pressure, the deals were always extremely fair and never had to negotiate very much, except I like gas in my car and a second set of keys! Boy do they know this. Jeff in Finance is fantastic. He gets the greatest deals done in fantastic time and the paperwork is thorough and very quick. Dan, our sales manager, I can't begin to tell you how much respect and admiration I have for this man. He is a true leader and you can see that in his staff. He is an integral part of the sale and he knows us every time we come in to the dealer. Now for after the sale, service....... Well, I have to give a 5 Star + to Mike McCornack and Paul Dennis in Service. I can't begin to tell you how much I love the service that we get from them. Extremely upfront with us about what needs to be done, no punches and I love that. They always have a beautiful loaner for us, since we live an hour an a half away. Mike and Paul are so incredibly friendly and I never have to worry about my car when it is in service, they take great care of it and me. We have always purchased warranty plans and lifetime oil changes and they are worth every penny. They are moving soon to their new building and I am so excited for them and me! It is a place fitting the style and excellence this dealership embodies. They are a class operation and deserve to have the best and I can't wait to come down to visit them. I am so happy with my cars that it will be awhile before I am ready for the next BMW, but when I am, Kirk and Medford BMW are the only place I will go and the only place I want my friends and family to deal with. I trust them explicitly and I know they will only put a car on their lot if it meets their standards, which is pretty darn high. Kudos to everyone at Medford BMW!!!

Jenny B.

Nov 20, 2014

BWM of Medford OR is Exceptional. Working with the service team is easy and they get the job finished fast. I would highly recommend Paul or Mike to help you out with any service needs.

gail.a.plowman

Nov 19, 2014

The staff at BMW are so friendly and supportive. The Service Dept. is so helpful. Mike ,Paul ,Lindsey, Brandon,Brian are great.Thank You,Gail

Lee Adams

Nov 18, 2014

Okay, I am going to sound like I broken record, and no, the dealer is not paying me for my feedback!!! I absolutely love Medford BMW, from top to bottom. I had just purchased my 4th car on Friday, November 7th. I had a "We Owe" to have my alignment and brakes checked and for them to have a key cut and programmed and a new remote, since we only got one with the car. We set our appointment with their new service advisor, Brandon, to come in Saturday, the 15th. We were going to come down to Medford on Friday, but Brandon was concerned that it might be close for us to get back to Myrtle Creek to be home when our boys get home from school, so we set it up for Saturday morning. I really expected it to be a quick in and out, but we were there all day. If it was anywhere else, I would have been really upset. But what I didn't expect happened, when they checked the alignment, they gave it a new 4 wheel alignment and when they checked the brakes, it was a good possibility that it was the front rotors, but not conclusive. They replaced the front rotors and test drove it and still had a vibration, then they turned the rear rotors. All at no charge!!! I didn't ask for this, I just wanted to know what I was going to have to deal with. Next for the key and key fob. I hate not having extra keys for my cars. I knew that the Nissan dealer was going to charge $200.00 to cut the new key and program the key and remote and I didn't want Medford BMW to have to pay that much, so I actually bought a key and key fob online from a company I have used before and it only cost me $20.00. I spoke with Dan Olquist and explained that all I needed was for them to have my key cut and the key and fob programmed and if they would cut me a check for $20.00, I would buy another set for me and I would take care of having it programmed and cut in Roseburg. Now, once again, Dan and his team went above and beyond and had done what I requested, but had another key cut for me and instead of cutting a check, he filled up my tank for me. It doesn't end there, when they were doing the brakes, they found that there was an oil pan leak and a transmission leak that was supposed to have already been fixed before we purchased it. They advised us that it was still leaking and they are going to need to have it back so they can take care of it. They could have been quiet and I wouldn't have noticed for awhile, and since it is a used car, I wouldn't have asked for them to take care of it, but that is not the way they do business here. They also set us up in one of their nicer BMW loaners when we bring it back. Mike and Paul have always been incredible with us, but now we also have Brandon who in my eyes is a wonderful addition to the team. The service and sales teams are beyond anything I could ever ask for in a dealership and they make me want to come down to see them. Hey, they even put up with our 2 boys for the entire day on Saturday and never one complaint. I wish more people would realize that the service they provide is worth more than 100 pounds of gold!!! You can buy a car anywhere, but where can you actually say that you trust the people you are dealing with and I have never felt that I could ever trust any service dept in the past until now. Can't wait until they are in their new facility, because it will measure up to the level of excellence they provide. Love you guys!!!!! Lee Adams

lnadams1

Nov 17, 2014

Okay, I am going to sound like I broken record, and no, the dealer is not paying me for my feedback!!! I absolutely love Medford BMW, from top to bottom. I had just purchased my 4th car on Friday, November 7th. I had a "We Owe" to have my alignment and brakes checked and for them to have a key cut and programmed and a new remote, since we only got one with the car. We set our appointment with their new service advisor, Brandon, to come in Saturday, the 15th. We were going to come down to Medford on Friday, but Brandon was concerned that it might be close for us to get back to Myrtle Creek to be home when our boys get home from school, so we set it up for Saturday morning. I really expected it to be a quick in and out, but we were there all day. If it was anywhere else, I would have been really upset. But what I didn't expect happened, when they checked the alignment, they gave it a new 4 wheel alignment and when they checked the brakes, it was a good possibility that it was the front rotors, but not conclusive. They replaced the front rotors and test drove it and still had a vibration, then they turned the rear rotors. All at no charge!!! I didn't ask for this, I just wanted to know what I was going to have to deal with. Next for the key and key fob. I hate not having extra keys for my cars. I knew that the Nissan dealer was going to charge $200.00 to cut the new key and program the key and remote and I didn't want Medford BMW to have to pay that much, so I actually bought a key and key fob online from a company I have used before and it only cost me $20.00. I spoke with Dan Olquist and explained that all I needed was for them to have my key cut and the key and fob programmed and if they would cut me a check for $20.00, I would buy another set for me and I would take care of having it programmed and cut in Roseburg. Now, once again, Dan and his team went above and beyond and had done what I requested, but had another key cut for me and instead of cutting a check, he filled up my tank for me. It doesn't end there, when they were doing the brakes, they found that there was an oil pan leak and a transmission leak that was supposed to have already been fixed before we purchased it. They advised us that it was still leaking and they are going to need to have it back so they can take care of it. They could have been quiet and I wouldn't have noticed for awhile, and since it is a used car, I wouldn't have asked for them to take care of it, but that is not the way they do business here. They also set us up in one of their nicer BMW loaners when we bring it back. Mike and Paul have always been incredible with us, but now we also have Brandon who in my eyes is a wonderful addition to the team. The service and sales teams are beyond anything I could ever ask for in a dealership and they make me want to come down to see them. Hey, they even put up with our 2 boys for the entire day on Saturday and never one complaint. I wish more people would realize that the service they provide is worth more than 100 pounds of gold!!! You can buy a car anywhere, but where can you actually say that you trust the people you are dealing with and I have never felt that I could ever trust any service dept in the past until now. Can't wait until they are in their new facility, because it will measure up to the level of excellence they provide. Love you guys!!!!! Lee Adams

Art & Linda Hartenberger

Nov 10, 2014

The BMW service department set up a time to service our X5. Upon our arrival, we were checked in right away. Everything was set up including a "loaner" car as promised for us to use while waiting. The staff is polite, helpful and very professional. It is a pleasure to work with them.

Ladams

Nov 9, 2014

I don't know where to begin...... Yes I do, we have purchased our 4th car yesterday from Kirk Lemley our salesman at Medford BMW. He sold us our first BMW 550i, which was an incredible introduction to the BMW family. Than we purchased our baby, our 2006 BMW 750i, only thing to make this better would to have made it a 750iL! We also had purchased a Bonneville for our kids to use, but we traded that in on the 2006 Nissan Murano. I can't begin to tell you how many people I constantly refer to Kirk and Medford BMW. They are fools if they don't check them out. The service is incredible, before, during and long after the sale is delivered. I personally sold cars in my past life (Lincolns and Mercury's in Phoenix, AZ) and I hated the profession and the process of buying a car. There was so much pressure put on the sales people who then in turn had to put pressure on the customers and I couldn't stand that. I wanted people to be in a car that they were in love with and one that they could afford. Even the simplest sale, a cash purchase always seemed to take forever and I hated making people wait. This was the same when I purchased vehicles. This is so not the case at Medford BMW. There is no pressure when you come onto the lot. You are greeted, and if you wish to look around, that is great, but if you need assistance, you can't ask for better than Kirk Lemley. The guy is so incredibly knowledgeable and if he doesn't know the answer, he tells you, which is refreshing, and then he finds the answer. We never felt any pressure, the deals were always extremely fair and never had to negotiate very much, except I like gas in my car and a second set of keys! Boy do they know this. Jeff in Finance is fantastic. He gets the greatest deals done in fantastic time and the paperwork is thorough and very quick. Dan, our sales manager, I can't begin to tell you how much respect and admiration I have for this man. He is a true leader and you can see that in his staff. He is an integral part of the sale and he knows us every time we come in to the dealer. Now for after the sale, service....... Well, I have to give a 5 Star + to Mike McCornack and Paul Dennis in Service. I can't begin to tell you how much I love the service that we get from them. Extremely upfront with us about what needs to be done, no punches and I love that. They always have a beautiful loaner for us, since we live an hour and a half away. Mike and Paul are so incredibly friendly and I never have to worry about my car when it is in service, they take great care of it and me. We have always purchased warranty plans and lifetime oil changes and they are worth every penny. They are moving soon to their new building and I am so excited for them and me! It is a place fitting the style and excellence this dealership embodies. They are a class operation and deserve to have the best and I can't wait to come down to visit them. I am so happy with my cars that it will be awhile before I am ready for the next BMW, but when I am, Kirk and Medford BMW are the only place I will go and the only place I want my friends and family to deal with. I trust them explicitly and I know they will only put a car on their lot if it meets their standards, which is pretty darn high. Kudos to everyone at Medford BMW!!! Just one little foot note, I wish that the legions of very loyal Medford BMW customers would step up and tell what a wonderful experience that they have had, because the people that complain, either have to be referring to a different dealership and they have no clue, or they just would complain no matter what you tried to do for them. This dealership is top of the line!!!

Frances Schlatter

Nov 8, 2014

Excellent service. Nothing like I encountered in BMW dealerships in California.

Penni Ericson

Oct 9, 2014

Both Lindsey and Paul are exceptionally helpful no matter what we need. We always enjoy excellent service when we are at Lithia BMW in Medford Oregon.

Lee Adams

Oct 3, 2014

I just purchased my third vehicle from Kirk Lemley at Medford BMW. He is so outstanding that every time we get together, I buy another car. This time, my BMW 750i was going into the shop to get ready for a trip to Arizona. While checking out the lot, I found a 2003 Pontiac Bonneville for our son. I trust any vehicle that Medford BMW puts on their lot. They will never jeopardize their reputation by putting a vehicle for sale that isn't in excellent condition. If it needs anything, they do it and if the vehicle doesn't meet to their standards, then they wholesale it out. I am on my 2nd BMW and Kirk, our sales person made us BMW people for life. The service department is beyond fantastic. Mike McCornack, the service manager is the bomb! Always takes excellent care of us, always provides a new BMW to use when our car is in the shop and is always in communication with us. Can You Tell That I LOVE THIS Dealership? ???

Rick Bleiweiss

Sep 26, 2014

Paul the BMW service advisor is truly fabulous. He makes everything so easy and comfortable. Everything is always done A-1 at this dealership.

betty.bassett.37

Sep 26, 2014

It was one of the first times I was traveling to Medford from Coquille without expecting to visit the BMW dealership - I plan my trips there around necessary routine maintenance. About half way there, I had a dashboard full of warning lights. I stopped to call BMW and Mike McCornack urged me to bring the car in as soon as possible, no appointment necessary. I brought it in the next day, they determined that several things were wrong involving the ABS, but all were under my extended warranty. Mike immediately reserved me a rental car (also under the warranty) and I was able to make it home. Paul Dennis assisted me when I returned for my car. Everything went so smoothly, it truly took the edge off having car problems!

catahoulamom

Aug 5, 2014

I bought a used Toyota highlander at Medford bmw 3 weeks ago. After owning the car 20 days, the AC not only stops working, but started blowing out HOT air. It was already scheduled to go into Lithia toyota to have the timing belt replaced the following Monday so I asked that they check the AC. After having my car from 9am-6pm I was told that they did everything they could and didn't find an issue with it. I was then instructed to take the car to Toyota to have them look at it since bmw doesn't have the proper equipment or training as it is not a bmw. I don't understand why they didn't have Toyota look at it in the first place as it was already over there and since they didn't know what to do. Now I will have to be without a car for another day and drive around in the middle of summer with no AC in the meantime. I am very frustrated with them and disappointed in their service. I would not recommend anyone buy a used car from them and I will not go back, even for the perfect car.

laceydawn89

Aug 5, 2014

I bought a used Toyota highlander at Medford bmw 3 weeks ago. After owning the car 20 days, the AC not only stops working, but started blowing out HOT air. It was already scheduled to go into Lithia toyota to have the timing belt replaced the following Monday so I asked that they check the AC. After having my car from 9am-6pm I was told that they did everything they could and didn't find an issue with it. I was then instructed to take the car to Toyota to have them look at it since bmw doesn't have the proper equipment or training as it is not a bmw. I don't understand why they didn't have Toyota look at it in the first place as it was already over there and since they didn't know what to do. Now I will have to be without a car for another day and drive around in the middle of summer with no AC in the meantime. I am very frustrated with them and disappointed in their service. I would not recommend anyone buy a used car from them and I will not go back, even for the perfect car.

CONNIE TRITCHLER

Apr 1, 2014

WE JUST BOUGHT OUR 2 DAUGHTERS CARS FROM THIS DEALERSHIP AND IT WAS A GREAT EXPERIENCE. OUR SALESMAN TAYLOR WAS SO HELPFUL AND NOT PUSHY IN OUR SHOPPING ADVENTURE . I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE I KNOW BUYING A NEW OR USED CAR. GO LITHIA....THANKS

Bob

Feb 28, 2014

I found a car online I wanted to see and possibly buy, so My wife and sons and I went down there to see it. We didnt even park and there were two salespeople swarming us which I hate. I almost just drove away but really wanted to see this car. I got out of the car and told them the car I wanted to see, Nick walked us inside saying he had a free gift for us just for coming in, well that was a lie he brought us in and passed us on to another sales person. I told this next guy what I wanted and nothing else. They could not find the car, even though they had it in ad they said they had not received it yet. I gave the guys my number and asked if they could call me when they get it in. About four days later we got a call saying the car came in and it was such bad shape they sent it back to the auction in california. Well the next morning my wife and I went Browsing for vehicles. First place was Lithia Honda right next door to BMW(break my wallet cars) and guess what that exact same car was sitting in their inspection bay. So BMW guy lied to me and caused alot of distrust. I wouldnt trust them to wash my car. I hate the lie'ing salespeople. And never even got my so called free gift for just coming in. This place is a joke and I would not recommend them to anyone, not even my worst enemy.

DM

May 22, 2013

I have been coming to this store for about two years now. Bought my X5 here and have it serviced here as well. They are always knowledgeable, polite and fast in the service department. They were very nice during the sale too. All in all, great place to do business with!

Not a fan!

Feb 2, 2013

TERRIBLE, would NEVER go there again!!! Can't be trusted....

MartyRay

Dec 27, 2012

My wife has a 745, we needed new wheels. John was very helpful in showing us our options and making suggestions.....John had incredible knowledge on performance, saftey and handeling... INVALUABLE !!

BMW Newbie

Nov 17, 2012

We were shopping for our first BMW and were lucky to go to Medford BMW. Kirk was our salesperson and he was so friendly and extremely knowlegeable. He owns a BMW and knows it inside out. He took us through the paces on our test drive of the 550i and it was incredible. The price was very fair and didn't need to negotiated. They are giving us a full tank of gas and some new BMW hats. These are very minor in consideration of the overall experience. Looking forward to many years with Medford BMW. Lee and Charles Adams, Myrtle Creek, Oregon.

srholman

Aug 23, 2011

I have been dealing with Medford BMW for over fifteen years, three overseas deliveries, and maintainance of all our BMWs. Tho prices are no bargain, I have been satisfied with the service.

gegecoconut

May 11, 2011

The car I purchased had an air conditioning evaporator that did not work and I was not informed of this. After just purchasing a vehicle I had to have it in the shop for 2 weeks while it was fixed. While my car was fixed, I felt as though that shouldn't have been missed by the dealership and sold to me. I decided I wanted to trade my vehicle and was promised full retail for my car, and that was not the case when I brought my car back. It was a lie. They also tried to sell a car to me on two separate occasions for two VERY DIFFERENT prices, three thousand dollars more the second time. I will never go back and would not refer an enemy to this dealership.