Used Cars for Sale at Mercedes-Benz of Arrowhead in Peoria, AZ

Arizona85029

Feb 29, 2016

Hello, I am a proud owner of a Mercedes C250 and I had a concern on the vehicle so I had scheduled a service. Prior to my C250, I owned a Lexus and I must admit that was quite surprised with level of service that I have received today. I had pleasure of working with Tina Griffith, she was a professional, polite and pleasure to do business with. When i got there, she had arranged for a service tech to sit with me and see what the issue or my concern was, I do not remember his name but he was just as professional as Tina. Such level of service, attention to detail made me feel that my concern was important and as a valued customer. I want to take a moment and personally thank you for hiring such great induviduals and making my experience as EXCELLENT as it can be. Thank you!

Grady

Feb 22, 2016

Drove into Phoenix from Oxnard. Had car trouble and had no time to waste. Your dealership was awesome. I have never received service as fast as your team provided. A guy named Jay lead the efforts. I got home just in time for my sisters wedding. Thank you for your great service.

Peter

Feb 22, 2016

My car is my life. I make my living traveling to all parts of Arizona. I can not afford any down time for vehicle problems. I recently visited your dealership and I was treated with excellent service. A service rep named Jay took care of me. I was in and out and back on the road. Efficiency in service is important to me and have found it difficult to find great service in the past. Great job guys! PS I enjoyed the snacks, I had not eaten all day

Smbutler1

Feb 20, 2016

We have leased two vehicles from this dealership and haven't had any bad experiences. The customer service is top notch and our salesman is practically considered part of our family. He makes sure the vehicles we purchase are not only what we want but also a good investment.

snoopy_san

Feb 20, 2016

It was a real pleasure working with Michael Sobczak. We couldn't find a quality SLK350 in Vegas but found one online at Arrowhead Mercedes in Az. Michael called us right away, went over the features of the vehicle, sent us additional pictures and the carfax. Because the car was certified Mercedes and rare to find, we flew out to Arrowhead Mercedes. Michael had a car waiting to pick us up at the airport. The process there was quick and easy. We had been researching this type of car for a month and knew that Michael was giving us the best price without all the hassle. The car was everything we expected and more and Michael and the dealership exceeded our expectations. I highly recommend traveling to this dealership.

Joseph B.

Feb 19, 2016

I'm always impressed when I take my car to this dealership for service. I was recently greeted by a friendly young man named Jay who got the car in and set me up with the service adviser Adrian. I got the B service package and was very pleased with the service. My car is always delivered to me washed and cleaned inside and out and looks great. I can think of many instances where I've been disappointed with customer service at stores and restaurants, it's refreshing that some places like this Mercedes dealer still know how to treat a customer.

Elliott

Nov 26, 2015

Jeff Lane is a very reputable person. He went out of his way to not only get me the car I wanted through a dealer swap but gave me an outstanding deal on the car. He was direct, honest and did exactly what he said he would do. There were no surprises. We communicated for weeks back and forth to get the deal done and he found ways to save me money that I had not thought of. In addition he allowed me to keep my other Mercedes on his lot as a curtesy to me, until the new owner could pick it up. Then about a week after the sale he sent a gentleman, Chris, to my home to make sure I understood all the intricacies of the vehicle. Besides Jeff, Todd Davidson in financing was also very straight forward, no surprises and very hospitable. Other people I met at the dealership, though I don't know their names, were equally polite and eager to help me. I will go out of my way to do business with this dealership. Outstanding service. I HIGHLY recommend.

milleraz

Oct 27, 2015

I love this Mercedes Benz dealership. Everyone there is great to work with, I am always treated like I am their favorite customer, and I always feel like I receive a great deal.

JPM

Oct 27, 2015

While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to all of our questions prior to the actual sale, BUT as soon as the sale was complete and our check was cashed, I wasn't able to get any help from the dealership to assist me with shipping specifics, title info, etc. I was shocked at the lack of call backs after leaving messages at both the dealership and the sales rep's cell phone. Not only did Jeff not call us back, but the lack of cooperation from Thomas (sales management) and Todd (finance) left me in disbelief at the unsatisfactory customer service post-sale.If you are looking for a long-distance purchase from this dealership, beware of their lack of communication and good luck!

D. Miller

Oct 15, 2015

The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features.

KC

Oct 13, 2015

Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow up. I am so glad he is there, they are very lucky to have Mr. Tiemeier on board/working for them.Thank you.

tj

Sep 17, 2015

Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features.

Deb Stipak

Sep 15, 2015

Rob the sales agent was informative, kind and professional. And the vehicle quality is amazing.

DSandberg

Sep 14, 2015

Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S.

Pat Schwartz

Sep 11, 2015

As long as their are salesmen/women of the caliber of Stephen we will be back!

lovebug

Aug 27, 2015

My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to find the perfect Mercedes for us. I am a USAA employee, and have shared my experience with other employees at USAA.

Slater

Aug 14, 2015

The service and knowledge of the salesman was great! The automobile is wonderful.

Pooka

Aug 13, 2015

Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with concern, I was directed to finance dept, left message ,no call back, Two hours later called my salesman,he informed me plate was mailed 4 days ago. I live in same town as dealership so I had my doubts. I called the DMV and they informed me that my registration was processed that morning. Called my salesman and told him what I had discovered and that I was going away for a long weekend,this was a Wednesday afternoon.He was going to get back to me. That Saterday he left me a message, plate was at dealership and I should come pick it up on Monday. Had to drive car with with illegal temp plate. Great Service Called General Manager to complain. STill WaitingHarvey Glickman

85018grl

Aug 3, 2015

If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from them and I could not be happier. From start to finish, everything has been perfection.

Janice E

Jul 29, 2015

The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went at length to find the right vehicle for me, which he was able to find. I called him first and told him what I was looking for, and when I arrived at the dealership, we walked out to the lot and immediately found the car that I wanted. This is our third Mercedes that we have purchased from this dealership and have had nothing but the very best from them, be that it was to purchase a car, or bring it in for servicing. I would definitely recommend this dealership to others. Based on our service and the people who work at MB of Arrowhead, this is a 5-Star dealership. Thank you everyone.

rbe

Jul 22, 2015

My husband and I purchased a car with Mercedes-Benz of Arrowhead a couple of days ago. The sales person was friendly and easy to deal with.

Mama T.

Jul 15, 2015

This was our second purchase with MB of Arrowhead and our sales agent was Gary Kelly, he was a pleasure to deal with, would highly recommend him. The whole process was smooth sailing, and he could immediately answer all of our questions.

Jacque M

Jul 2, 2015

This year when the time came to acquire a new car, I also had a new salesman, one of the nicest young men I could ever hope to work with. He worked diligently to find the colors I wanted, the extras I wanted the car to have plus the price I needed. On delivery he was so informative on everything I needed to know before leaving the dealership. I would advise anyone I know to head to Mercedes of Arrowhead for a great experience in purchasing a new car.

blakkat

Jun 25, 2015

Excellent service....no pressure. Every appointment was on time and the agent was extremely patient and helpful. I recommend dealing with Mercedes Benz of Arrowhead very highly indeed.I am delighted with my new car!! I also feel reassured that I can contact the agent for any small issue and I know I will get an immediate response.

pugmun

Jun 15, 2015

Beautiful dealership with friendly staff, offering a large selection of cars inside in a climate controlled environment. Jeff Lane had an extensive knowledge and a talent for keeping engaged through out the entire sales process. He made it a wonderful experience.

yorkieman

Jun 9, 2015

Bought my very first MB and I must say it was a very pleasant experience. I highly recommend coming here for your MB, there is a lot to choose from and the customer service is exceptional! From the moment I walked in to scope out cars, to test driving , all the way to driving off the lot with my new car. I had been searching for a new car for about 8 months and they've made this so easy for me, they took care of everything. I had almost every salesperson/manager greet me while I was there. They were very knowledgeable and thorough with everything. My salesman, Gary, was very honest, down-to-earth and friendly and willing to go above and beyond to help me get what I wanted. They are all great there. Highly reccomend this place. Even to this day Gary follows up with me and helps me with my car and it has been over a year! Excellent service. I would buy my next car here and only here.

Leslee Kutylowski

Jun 8, 2015

Luis Jordan was a pleasure to work with. He was very friendly, knowledgeable and accommodating. He listened to our needs and wants and made appropriate suggestions. It was a very painless transition from my current lease-end to a new leased vehicle. Todd Davidson was also very friendly and helpful. They took great care of us. I'm very glad to still be part of the MB family.

Muggs

Jun 4, 2015

Monday June 1st my wife and I took our Mercedes to Arrowhead Mercedes for service, when we pulled up Phil Tiemeier came from his desk to greet us, he shook my hand and then went around an opened the door for my wife. He then ask what he could do for us, I told him we were here for the B1 service on the car. He told us it would take about two hours and said if we needed to go somewhere he would get us a driver. We said we would like to go to breakfast, they took us and picked us up when we called. when we returned Phil told us there was no charge. He thanked us and said if there is anything he could for us just call. Phil Tiemeier is friendly always greet you with a smile, Phil i s an asset to Mercedes of Arrowhead and to the Mercedes Corporation. The company needs more people like Phil Tiemeier A MAN OF EXCELLENCE. Thank you Reverend Thomas and Michelle McMullen Sr.

GHS

May 31, 2015

Excellent about every thing. The Arrowhead dealership is awesome as is everybody that works there. My salesman Luis Jordan was very knowledgeable about his product and he was excellent to work with. From the moment I first spoke to him on the phone and until we closed the deal he was a great person not just a excellent car salesman. Even after the deal he calls and he at one point he came over to my house to educate me on the vehicles new technology. I totally would do it AGAIN!! I love My C-300 and Luis could not have been better THANK YOU ALL

New GLA Owner

May 18, 2015

I had a great car buying experience with MB of Arrowhead. There was no pressure to buy a vehicle and I was provided the best possible pricing. I ended up custom ordering my car from Germany and Gary Kelly kept me updated on the entire process. He was very good at explaining the process and all the feature options related to my GLA 250. Gary even picked me up from house to go to purchase the GLA when it was ready. He has made me a MB customer for live. The dealership is very modern and clean and they have great customer accommodations including Starbucks coffee!

Bill

May 18, 2015

Mercedes of Arrowhead is a fantastic dealership and I would recommend them to anyone who is considering a new vehicle.

Michikoff

May 13, 2015

Have been bringing my car here for years. Phil takes great car of me and my car. Top notch as usual, as expected, and why I drive a Benz. There IS a difference.

Ann

Apr 22, 2015

This is our second buying experience with mr Marty jaffe and we couldn't be happier. He does an outstanding job and you are lucky to have him at your Scottsdale location !!

KariB

Apr 17, 2015

Between the USAA car buying service and my sales advisor,Luis Jordan,service was amazing! I could not be happier. I actually called in to ask about some warranty questions and weighing pre-owned vs new. Luis spent time researching my options before I even came in to test drive a vehicle. He invested his time before he knew if I was a serious buyer. I really appreciated how respectful they were of my tight schedule and they didn't try to push me outside of what I said I originally wanted. It gets better... When I went in to finalize my purchase I was out the door and in my new car in ONE HOUR! If you hate the car buying process I highly recommend Mercedes Benz of Arrowhead. They roll out the red carpet and make it enjoyable.

Deborah Huber

Apr 15, 2015

I love my car and am a return customer. My husband and I both upgraded our cars and returned to the dealership and our sales person, Bob Cross because of exceptional customer service.

righthere

Apr 9, 2015

I am very happy with the customer service Mr. Phil Tiemeier provided. He always called, to follow up with me after my car service. I glad to have Phil as my Service Manager at Mercedes-Benz of Arrowhead.

Muggs

Apr 3, 2015

I am Reverend Thomas L. McMullen Sr. Not long ago I took my 2013 Mercedes E350 to Mercedes of Arrowhead in Peoria Az There I met a man by the name of Phil Tiemeier Asst Service Manager I was greeted with a hand shack and a smile he ask me how could he help. Phil took Mercedes service to the highest level of customer service. I worked in retail for many years dealing with customers from all walks of life so I know customer service. Mercedes should have this man as a training manager for the people in customer service. He is the Best of the Best when it comes to customer service. I will only deal with Phil as long as I have my Mercedes. I hope there are awards for people like Phil Tiemeier because he is the Best of the Best. Reverend Thomas L. McMullen Sr.

inhavasu

Mar 27, 2015

The sales person, Bryan, was very warm, sincere and knew the product well. Todd, in finance, was also impressive with his knowledge and promptness in getting the forms together for my signature.

Ken Nash

Mar 19, 2015

Arrowhead Mercedes was very welcoming and specific to my needs. They had great customer service.

azscotty

Mar 3, 2015

Bob was attentive, friendly and very professional. He returned all calls promptly, and is an excellent representative of the brand. Should the need arise in the future we would definitely look forward to working with him again.

309458

Feb 24, 2015

When you want a knowledgeable, detail oriented, and patient sales rep., you must see Gary Kelly! Have had at least a dozen Mercedes over time, and numerous salespersons, but Gary made this last experience simple and enjoyable. 1-2-3, and the car was ready! Arrowhead Mercedes has quite a team!

Jerry H

Feb 20, 2015

Truly an exception purchase process. Our sales person, Bob Cross, was outstanding. This is our second vehicle from Arrowhead MB and Bob Cross. We could not be more pleased, we will be back. A Great dealership and a great sales person. True assets to the Mercedes brand.

happyhappy

Feb 12, 2015

Bryant was awesome. Made my experience MB of Arrowhead enjoyable. No pressure or stress. Bryant was very friendly and made me feel welcomed and comforatable. I am certain that he is like that with all his guests.

JD

Feb 5, 2015

Great experience at Mercedes Benz of Arrowhead. Great high end service, impressive.

t.b.

Jan 28, 2015

The service and facility were top notch. I enjoyed my experience there and always felt the staff had my best interest in mind.

Sean Dunphy

Jan 26, 2015

The salesman was great, the selection of cars was great, and both my wife and I were able to select a car we wanted, and enjoy driving! Buying two new cars in one day was not our plan, but we are pleased both with our choices and with the process of purchasing them!

REVEREND THOMAS L. MCMULLEN SR.

Jan 22, 2015

MY NAME IS REVEREND THOMAS L. MCMULLEN SR. I WENT TO MERCEDES BENZ OF ARROWHEAD ON I-15-2015 BECAUSE I HAD QUESTIONS ABOUT TIRE PRESSURES ON MY 2013 E 350 MERCEDES AND ALSO ABOUT THE WOOD FADING ON THE DISH AND SIDES OF THE DOORS ALSO THE AIR FILTERS IN THE CABIN NEEDED TO BE CHANGED.WHEN I ARRIVED I WAS GREETED BY A YOUNG MAN WHO SAID I NEEDED TO TALK TO A SERVICE MANAGER. THAT MAN WAS PHIL TIEMEIER ASSISTANT SERVICE MANAGER HE GREETED ME WITH A SMILE AND ASK ME WHAT HE COULD DO FOR ME. I TOLD HIM WHAT I NEEDED I DID NOT HAVE AN APPOINTMENT BUT HE SAID HE WOULD TRY TO GET ME IN AND OUT AS SOON AS POSSIBLE. TWO HOURS LATER I WAS ON MY WAY EVERYTHING WAS DONE. PHIL IS THE BEST AND I WILL CONTINUE TO DEAL WITH HIM AND MERCEDES BENZ OF ARROWHEAD. THAT IS WHY ARROWHEAD MERCEDES IS RANKED NUMBER ONE IN CUSTOMER SERVICE. THANK YOU. REVEREND THOMAS L. MCMULLEN SR.

TS

Jan 7, 2015

We appreciated the professional way we were treated when we first contacted MB. The staff was friendly and knowledgeable of the product. Totally satisfied with the experience and would definitely recommend my friends, family and people in my network.

cedesdriver

Jan 6, 2015

Phil is a shining example of what true customer service and satisfaction is all about! Hands down the best customer service experience from the service department since I've been a customer.

riley49

Dec 18, 2014

Bob was very friendly and knowledgable. Always returned my calls. Pleasant experience. The dealership is clean and well equipted. The car was spotless with a full tank of gas.

Lynn Conner

Dec 18, 2014

We bought our first Mercedes last week from Mercedes Benz of Arrowhead and had the absolute best experience. Gary was very helpful from start to finish. Once we arrived to pick up the car the experience did nothing but continue to be professional and courteous from Gary patiently waiting by as I reviewed every inch of the car, drove it all over creation, and attended to every question/concern I voiced. The seamless and continued level of excellence continued through financing and from every employee I can in contact with until I drove off the lot. Out of all the cars we have purchased we have never been to a dealership where the entire staff was so professional from top to bottom. Well done.

sandypie

Dec 10, 2014

My 12 year old Mercedes Benz started cutting off while sitting in traffic. After the last incidence today I called Arrowhead Mercedes Benz and they got me in the Service department right away. I need my car for business and they were able to diagnose and fix the problem (bad sensor) right away. I'm so thankful for their world class service!

Cindy Walen

Dec 4, 2014

This was by far the easiest car purchase I or my husband have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen to your mother! Next time I (we) purchase a new car , we will be back! Rob was our salesman and he was absolutely wonderful, very thorough, and patient.

georgespek

Nov 26, 2014

Being a Mercedes owner for many years I've come to expect a great service or sales experience every time I visit. Mercedes Benz of Arrowhead is far and away the best treatment I've received from the area MB dealers. Robert Bauer is the reason I am taking time to write this review. His knowledge, passion, and concern for my interests made the buying experience enjoyable, great price too. The entire staff from the sales manager to the finance is first class.

jawilliams

Nov 18, 2014

I purchased three vehicles from these fine folks over the past six years and the primary reason is the staff. These individuals put such amazing attention on detail and always go well out of their way to make sure I am satisfied. I have and will continue to recommend everyone I know to shop here.

30495782

Nov 12, 2014

We have been doing business with this dealership for years. Many of the original people are still there and the organization is a pleasure to do business with. We have been Mercedes owners for many years and this dealership is the best for both sales and service. Once we found this dealership we haven't gone anywhere else for the brand. Caring, professional people all around, especially Bob & Rob on the sales floor and Esther in service. Really can't say enough good things. We just bought a second Mercedes from them and look forward to many more years of good support.

rescupets

Nov 5, 2014

Mercedes-Benz of Arrowhead was introduced to me by a friend. I had heard the service was great. I went there once for service and was so impressed I continued to return for my maintenance. When it was time for a new car, they were my go to dealer. The staff is very professional and made the purchase a great experience. I highly recommend them for your Benz needs.

teeberry

Oct 29, 2014

This is second Benz we've gotten from Jeff, he has excellent customer service. There were some things that the service dept had to address. Chris in service is also outstanding.

dolphinindesert

Oct 21, 2014

JEFF LANE HAS SOLD US THREE VEHICLES AND DONE A MASTERFUL JOB FOR US. HE CAME TO OUR HOME TO TELL US ABOUT THE ML-350 THAT HE COULD TRADE US FOR THE GLK AND THE PRICE TRADE IN ETC. HIS CARE FOR US AND THE WAY HE PUT IT TOGETHER WAS SO NEAT FOR USW TO GET US BACK INTO A COMFORTABLE SUV (THE GLK WAS TOO SMALL FOR US). YOU HAVE A REAL WINNER THERE.

Michael Dixon

Oct 14, 2014

My Rep worked with me to find the right solution-car, price, lease. 4 other dealers did not.

Travis Clemons

Oct 9, 2014

The salesman did a great job finding us the GLK we wanted, he listened to what we said and responded accordingly.

billybow

Oct 7, 2014

The most positive and professional experience I have had to date when buying a used car from a dealer. Jimmy McCollum was responsive, honest and open. There were no games played, It was a professional business deal. The sales staff are courteous and well dressed. The show room is clean and you are treated as knowledgeable adult. I will highly recommend Jimmy and the dealership to friends and family.

childstar8

Oct 2, 2014

I AM A SINGLE MOM WHO WAS SOLD A USED 2009 E350 BY TODD DAVIDSON FOR OVER 40,000.00. SINGLE MOM'SLADIES STEER CLEAR OF THIS ESTABLISHMENT. MERCEDES-BENZ OF ARROWHEAD HAS BEEN REPORTED TO THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL'S OFFICE IN ARIZONA. THIS IS HIGHWAY ROBBERY.

gocards88

Sep 25, 2014

Bryant Perkins assisted me in my purchase of a pre-owned vehicle from Mercedes-Benz of Arrowhead. He went above and beyond to make my entire car-buying process an incredibly enjoyable one with his high-level of professionalism. The time he spent with me to narrow my search and help find a vehicle that matched my needs was pleasant, relaxed, and pressure-free. The quality and presentation of and at the dealership itself was top-notch, as well. My overall experience far exceeded any expectations I may have had prior to my visit. I will definitely visit Mercedes-Benz of Arrowhead and Bryant first for future purchases!

Bob Giff

Sep 22, 2014

We recently visited this dealership looking for a new C-350 Coupe. The building is clean and neat and the staff very friendly and helpful. We had never leased before and Mr. Bauer took the time to explain how it might benefit us based on our particular buying habits. We had quite a bit of contact with Mr. Bauer before we completed the sale. We were impressed by how quickly he answered all our e-mail inquiries - even those we made on a Sunday afternoon. If your are looking for a Mercedes, give Arrowhead a chance to earn your business. And a special thanks to the finance gurus, they are excellent at explaining lease and financing programs.

Tori555

Sep 11, 2014

Esther was exceptional in every aspect from the time that she greeted me to providing a clear explanation of what to expect and how long the work would take. She kept me informed throughout. Very refreshing to deal with a women.

Will Graham

Sep 8, 2014

Robert Myers is an exceptional sales representative. The current transaction was my second one with him.

mpresston

Aug 25, 2014

I am enjoying the vehicle and it is a blessing to me. The people at the Arrowheab Mercedes-Benz location were very courteous to me. Rob Meyers is a wonderful sales person and I do appreiate him helping me select a great vehicle. The Mercedes-Benz is a high quality luxrury car and it is different from the other cars. I feel the Mercedes- Benz cars are at the top of the line. I wanted to buy a Mercedes-Benz car six years ago but now I have the opportunity to drive one. Mr. Rob Meyers helped me great deal when I purchase the car. I am very pleased with the CLA 250 and I want to buy a SUV Mercedes-Benz in the future.

C.S.

Aug 21, 2014

I would absolutely buy another car from Mercedes-Benz of Arrowhead. Gary Kelly was a pleasure to work with and extremely knowledgeable about my vehicle. l know I can call him anytime for questions. The whole process from beginning to end was flawless.

BA12345

Aug 20, 2014

Chris Dodd has been our service rep and always does what he can to make the service quick and makes arrangements for transportation if needed. He also explains very clearly on what was done and as well as the next service required and what to expect. I always will ask for Chris to handle our maintenance and repairs.

John3100

Aug 14, 2014

The sales person I worked with, Gary Kelley, was very knowledge on each feature that was available on the different cars and was a joy to work. Also, at no time did I feel under any pressure to hurry and purchase.

Christie McLeod

Aug 13, 2014

This is my 5th MB and three of them were purchased at Arrowhead. I never feel coerced or pushed by my sales rep. Sales and Service at Arrowhead is exceptional.

Chris Mc

Aug 7, 2014

From the moment i hit "send" on the email...to the moment I drove off the lot in my new M Class..I was treated with respect It was clear they wanted to learn what was important to me and deliver it for me. I love my car and I love that I chose Arrowhead Mercedes!

brooklyngarden

Jul 28, 2014

I just purchased an 2014 ML350. I have bought many cars before and always felt that I left something on the table when I left. Not this time . The people at Arrowhead were excellent. No pushy salesman, No pressure from the manager, No normal auto sales tactics that are typical at other dealers. They were helpful and knowledgeable. they took their time with me and made my experience a pleasure.

Ron Dillon

Jul 24, 2014

My salesmen Rob Myers really worked with my budget and the customers services was wonderful.

Trisha Dunlap

Jul 18, 2014

The most collegial, stress free car buying experience we have ever enjoyed. Mercedes of Arrowhead sets the bar to its highest level in creating this unique environment. Our fourth car from them with #5 on order.

bjohnston1962

Jul 9, 2014

Recently brought my wife's 2004 C230 in to have fuel pump sensor checked for code error. Alan Beracierto the service manager warrantied the fuel pump I installed. The service department covered the labor and parts. As always I highly recommend Mercedes Benz of Arrowhead.

cheryl3333

Jul 4, 2014

Al is very helpful and knowledgable,he even called the previous dealer to check the service had been done to my GL 450.He is very prompt and accomodating.My expectations were met exceedingly.

Jasjeetpal

Jun 30, 2014

Robert was very honest and straightforward. The deal was quick and painless. I would recommend him to all of my friends and would do business with him again.

Frank85

Jun 27, 2014

The process from start to finish was very friendly and inviting. Robert and Todd definitely live up to the Mercedez Benz brand and provided a first class experience.

lawtonsw

Jun 18, 2014

I brought my 2014 M-B ML350 in for it's first 10K service, with a few extras that I wanted performed at the time. Alan Beracierto greeted me promptly, had my paperwork completed, and had me in a loaner car in a matter of minutes. The best part of this is that Alan listened to my questions, answered them to my satisfaction, and didn't make me feel like I was part of the usual dealership experience. One thing that I have noticed is that a lot of dealerships make you feel like you're part of sort of assembly line process, but Alan definitely puts an emphasis on customer service.I was called in the timeframe that Alan promised, and was told my vehicle was ready. The pickup process is as easy as the drop off, and rather than get shuffled off to another part of the dealership to pay at a cashier, Alan took care of the whole process from his desk, and my vehicle was parked right outside of the service department's door. All of this sounds pretty good, correct? Well, here is where Mercedes-Benz of Arrowhead made the whole experience better. There's a story behind this vehicle, and one that not only should embarrass the dealer that I bought it from (NOT Arrowhead), but Mercedes-Benz themselves. I will not go into detail, but I will advise anyone that wants to do business with a certain Mercedes-Benz dealer in North Scottsdale to consider looking elsewhere.Upon picking up my vehicle from it's 10K service, Alan notified me that their detailer noticed my paint was in very poor condition, with holograms from poor polishing, scratches and swirls, and hard water spots. I then told Alan how the selling dealer gave me the worst experience in customer service that I have ever received. Go figure, this is a "premium" vehicle, right? When I took the issue to Mercedes-Benz Customer Service, basically they stuck to the script that I needed to resolve this with the selling dealer. After a protracted battle, M-B notified me that I could have the paint polished out at another facility, provided their service manager approved the price. Come on, Mercedes-Benz, this is YOUR reputation on the line. Well, as time is at a premium for me, I decided that was it, never again will I purchase a Mercedes-Benz vehicle again. Instead of standing behind the fit and finish of their product, they elected to hide behind their dealer.After hearing my side of the story, Alan said that he would be in touch with Vern Foutz, and see if there was anything that they could do. Alan seemed genuine in his concern, and wanted to do what he could to clear up my perception of how Mercedes-Benz does business. Within two business days, Alan let me know that they were confident they could polish out the paint, and make thing right. As a matter of fact, Alan said that I could bring the vehicle in the next day, and a loaner car was available, and that Arrowhead was providing this service free of charge! Let me remind you that I did not buy the vehicle here (I am regretting that I did not).The next day, Alan had the vehicle, and sent me on my way in a loaner. Five and a half hours later, Alan called to tell me that it was done, and that I'd definitely like what I saw. Honestly, that was an understatement, I loved what I saw. I got my ML350 back looking as it should have when I picked it up from the selling dealer! Phil definitely has the skill, technique, and patience to make paintwork glow!To sum things up, I would like to say thank you to Alan, Vern, Phil. You gentlemen are professionals, you offer genuine customer service with a personal touch, and both your dealership and the Mercedes-Benz organization are most fortunate to have you! Thank you Mercedes-Benz of Arrowhead for your generosity, and for changing my opinion of Mercedes-Benz.

j.mullins

Jun 17, 2014

A truly remarkable experience in car buying. Exceptional one on one exprience during transactions. No pressure sales.

GT Larry

Jun 17, 2014

I recently used the Cars.com web site to contact Arrowhead Mercedes Benz regarding a vehicle (BMW) they offered for sale through your site. Although I did not purchase the vehicle their salesman, Tom Bartlett, was a very professional and knowledgeable guy. I have been to the dealership on previous occasions and have purchased a car their. Toms professionalism is typical of the employees at Arrowhead Mercedes Benz and I would highly recommend them for anyone in the market for any make of car.

pw85253

Jun 13, 2014

Customer Service and the varied inventory. Jeff Lane, the Internet Sales Manager was responsive, helpful and patient. He was forthright and helped us get to a deal that we both accepted. Working with him was a pleasant experience. We never felt pressured or uncomfortable. He was a pleasure to deal with. We would certainly consider purchasing a future vehicle from Jeff when the time comes. We felt like we were in excellent hands. We appreciated his responsiveness, even though he had a day off when we wanted to stop by. He made sure that we were taken care of...and we were. His Assistant, Adrian, was an incredible young man. We thoroughly enjoyed spending time with him out on the lot comparing the various vehicles. He was extremely pleasant, patient and kind. He answered all of our questions, eager to ensure that we understood the features and options of each vehicle. We had a wonderful time with him. He let us spend as much time as we wanted with each car. He never once seemed bored or hurried. My wife and I were extremely impressed with this young man. After purchasing the vehicle, he took great care of us. He explained every feature and option, and he did it in a methodical and logical way that was easy to follow and understand. It was clear that he wanted us to drive away comfortable with the vehicle and how it operated. Again, he spent a great deal of time and showed incredible patience. We sincerely hope that your company takes great care of this promising young man. He represents your company very well...and we were impressed with Jeff Lane and your dealership for giving Adrian the opportunity to excel. We cannot say enough good things about Adrian, and Jeff. The receptionist was also extremely pleasant, kind and helpful. We enjoyed chatting with her while waiting for assistance. She was encouraging and went out of her way to ensure that we were happy. We also met a few other salesmen, who were extremely nice. My wife commented many times that people who work in your dealership must be happy employees.

Bolton

Jun 10, 2014

First time at Arrowhead dealer. Everything from the first point of contact to the purchase was exceptional. All are very friendly and really showed they care.

KellyLipp

Jun 1, 2014

I purchased a 2012 Ford F-150. Right? At a Mercedes dealer? Yup. I was looking for a specific vehicle and they had one. I did most of the negotiating via telephone. Right? Talk about being able to control the experience. Reached an acceptable deal including a trade in a couple of hours. Was not called by the Sales guy, then the assistant sales manager, then the sales manager, then the grand poobah. One guy the entire way. Very responsive. Got the deal I wanted.Then drove to the dealership the next day with check in hand. Still thinking this is too good to be true. Expected some SNAFU when I arrived. Nope. Truck perfectly prepped and ready to go. Test drive, sit down in the sales guy's office, work a little paperwork, then head to finance guy (he happens to do all the paperwork), signed several more documents, then out to my new truck and on my way. Entire experience lasted less than an hour and no screwing around. They did exactly what they said they were going to do.The next time I want a new or used car I will start looking at Arrowhead Mercedes. If they don't have what I want I will be sad!If you need a new Mercedes or a very good used car, start here and keep your fingers crossed.Jeff and the gang: thanks! Again, best car buying experience ever. I should mention that I have bought at least 12 cars in my lifetime so best ever actually means something...

Julie

May 26, 2014

We were very pleased to work with Mercedes of Arrowhead purchasing our car. They were very professional and knowledgeable about the product. They followed up on the purchase and made sure that we were happy with the car and the dealership. I have also been very satisfied with the service department when regular service has been needed.

Thom L.

May 23, 2014

The best car buying experience I've ever encountered .. Made me feel very comfortable w/ my purchase Everyone was great help and made me feel as if we knew eachother for years

Drew L.

May 21, 2014

My wife and I just had one of the Best car buying experiences that we have had in a long time. Our sales person, Gary Kelly really made our experience enjoyable, hassle free, and relaxing. Relaxing is just not what you would come to expect from buying a car.

hgahagen

May 17, 2014

Barry Bridges is the best sales person that I have ever dealt with, knowledge able , courteous respectful A++ would buy from any time Ty. Harry

apain

May 16, 2014

During our search for a car, we talked to a wide number of dealers of various brands. Most salespersons were only interested if they thought they could close a sale that day. There was no follow-up.We were directed to Mercedes of Arrowhead by the Costco Auto Purchase program, knowing that Costco had already performed a review. I talked to Barry Bridges by phone and explained our situation and what we were seeking. Barry stayed in touch and called when he had a car that met our needs and desires. When we finally drove down to the Phoenix area from Northern Arizona, we found Barry to be friendly, low-keyed, extremely knowledgeable, and very business-like. I would definitely recommend Barry and this dealership.

benedetto

May 14, 2014

Barry Bridges is a fantastic salesman. He made the purhase of my new Mercedes a wonderful experience. He is professional and knowledable about the product. Because of him I would recommend the dealership. Maureen Benedetto

jmminphx

May 14, 2014

I found the car I purchased on the internet, doing some specific searches for the model I was looking for. I found what I was looking for at Mercedes Benz of Arrowhead. I placed an inquiry on the internet and Barry Bridges returned my call. He answered all my questions. I was interested enough to drive out the see the car. He met me in the lot. Once again, we sat down, he answered ALL questions in a pleasant and polite manner. We then talked high level financing (ball park estimate of my payment). I had to think about the purchase a little bit, and left the dealer. Called back that same day and told Barry I wanted the car. He put it on a hold for me, until we could get back together a couple days later. I drove back to the dealer, and purchased the car. I really appreciate NOT being in a heavy sells situation. The transaction was pleasant, no high presssure sales, and would recommend Barry and this dealership to anyone.

schneidey

May 5, 2014

I have been a very happy MB of Arrowhead Customer for years. Last year I acquired a fantastic pre-owned C300 Sedan that makes me feel so safe on the road. Last week I had a flat tire on the freeway. The RoadSide Assistance was so awesome that I felt I was in a James Bond movie. A neatly dressed gentleman showed up quickly in a white Mercedes van, wearing a white shirt and changed my tire in ten minutes. The next morning when I called in, an appointment had already been scheduled for me and all I had to do was get to the dealership. I had several conversations with the friendly staff, a delicious cup of coffee in the comfortable waiting area, and took advantage of the free wifi service to stay caught up with all my emails. Before I knew it, my car was serviced, washed to perfection and I was on my way. This is not an unusual experience for me. I am an extremely loyal MB of Arrowhead customer!

Heidiolson41

May 3, 2014

We started by calling Barry about the Tahoe we were interested in. Later in the day we met and bought the vehicle thanks to his helpfulness and professionalism! Our experience with Barry was the best buying experience my husband and I have ever had.

anamatok

Apr 24, 2014

Mr. Bridges was very professional and attentive to our needs, he helped raise the price of our trade in.I truly recommend Mr. Bridges. It was a great experiences...

Ron Perry

Apr 23, 2014

We have purchased a lot of cars in our life, including 11 Cadillacs, and I think we have had every model car that has been made, And this was the very best car buying experience we ever had in my 87 years..No pressure , no pushing, no silly games trying to insult our intelligence as car dealers have always done in the past to us. Our salesman was Steve Souther, a very nice young family man, who treated us with respect, and I would buy a car from him again, anytime.!!! We purchased a 2010 Certified Mercedes-Benz, & we could have had our mechanic check it out first if we wanted to, never had that option before !! The entire deal was done without a lot of back & forth negotiating, and no waste of time..When we went in to finish the paper work with the guy I always called the "Finance Minister" , it was a pleasure, never met a nicer guy in that position ever before.....Trust me, if you are looking for a great car dealer, you will not find a better one than Arrowhead Mercedes-Benz

S. J.

Apr 23, 2014

The best customer service hands down. The cars will get you to come in but the management will make you stay forever. Made a mistake and purchased a Porsche from a local dealership, the worst people to deal with. Coming in to see the people at Mercedes of Scottsdale feels like family. DO NOT MAKE THE SAME MISTAKE AS ME, stick to these guys.

baucum

Apr 15, 2014

I have been purchasing auto's for over 40 years. Barry was the best sales person I have ever worked with. Great person to work with.

kwallace18

Apr 11, 2014

Bob Cross ROCKS!!!! Not only did he deliver our new GLK 350 in person, he carefully guided us through all of the steps of learning how this marvelous machine operates and he took extra time to be sure everything was set perfectly. We have purchased many new vehicles over the years, some were good experiences too, but Bob Cross and the Arrowhead Mercedes Benz team has set a new level of best in the business.

Rafael Rios

Apr 8, 2014

After visiting three different dealerships, I chose to purchase my New 2014 E350 from Mercedes Benz Arrowhead. I would like to express my gratitude with the sales personnel,I felt the ease,patience and professionalism in my dealings and concerns. Beyond competitive pricing, non-pressured approach and sensitivity,made me feel at home. I must also commend the service advisor for being attentative and his prompt and thorough services.

cenz

Apr 3, 2014

Barry Bridges was great to work with. I have already recommended him to 2 family members. When I am shopping in the future for a car I will be checking in with him and Arrowhead.

stbernard

Mar 31, 2014

Barry was very helpful as we looked at the automobiles available on the lot. He was very professional and knowledgeable during the our entire experience. We have found the employee's at Mercedes Benz Arrowhead to be very attentive to our needs. We purchased an ML 350 and have been enjoying our new automobile.

joystuart

Mar 22, 2014

Fantastic car buying experience!! Great to work with, accommodating and fair pricing! Very nice client waiting area and amenities made down time pass quickly! Thanks for your help Barry!

Roxy

Mar 19, 2014

Arrowhead Mercedes Benz has always provided a very Friendly, professional, respectful, and competitive purchasing experience to me and my Family. Vehicle selection is Fantastic and their service department is the BEST.

Jim

Mar 14, 2014

We were in the BMW family for over 10 years and after our experiences at Mercedes Benz of Arrowhead we are very pleased and planning on having the GLK serviced at Mercedes Benz of Arrowhead.

sxsw

Mar 11, 2014

Alan B took care of my car for years, he looks very young, but his service is very professional and he is very knowledgeable. Alan will always follow up with me in a timely fashion. I really appreciate his assistance. Esther is an alternative if Alan is not available. Arrowhead Mercede is my favorite service provider around Phoenix, they wouldn't charge you for any other extra cost like others. The whole team works excellent. Also the waiting lounge is comfortable and clean. I highly recommended.

Sara

Feb 28, 2014

This is the second vehicle I leased with Mercedes Benz of Arrowhead and my experience continues to be outstanding! I had the opportunity to work with Bryant on my most recent lease. I was not even sure if I was going to lease again and had it not been for Bryant pursuing the sale, it would not have happened. He contacted me a few months before my lease was up. Encouraged me to come to the dealer to see what they could offer. He had a great car and between him and the Sales Manager, we were able to come to an acceptable price and make it happen. Bryant was great. He is very knowledgable, helpful, accommodating and "wicked" nice! MB of Arrowhead has lovely facility and it is just a pleasure to do business there. Overall, if you are going to buy a Mercedes, Arrowhead is the dealer you need to use.

carllarson

Feb 25, 2014

I experienced a problem with my 2007 C230. Alan Beracierto resolved the issue with professionalism and courtesy in a prompt manner. I've owned MB for over 10 years and this ranks as one of my best service calls ever.

nmdelucia

Feb 24, 2014

These gentlemen at Mercedes Benz of Arrowhead helped me with the purchase of my first Mercedes; they really worked hard to offer a solution and make sure that it happened and I left content. This dealership provided a great customer service experience and I would highly recommend them. I definitely plan on purchasing from Mercedes Benz of Arrowhead again in the future. Thank you for making the purchase of my first Mercedes truly spectacular!

Jan12345

Feb 23, 2014

This is the second car we have leased from Rob. We live in Scottsdale and drive all the way to Arrowhead Mercedes because they are fantastic. They make the "process" as simple as possible, with minimal back and forth nonsense. They are easy to work with and worth the extra drive. Very accommodating and we think very fair. We have recommended them to many of our Mercedes owning friends here in Scottsdale.

chzhed

Feb 20, 2014

Steve Souther made the process of purchasing a car smooth. In the past it was a pain but not this time. Usually once you leave out the door you never hear from your dealership but Steve has followed up with me twice to make sure everything is alright. Didn't nickel and dime me for my trade in, fair price. Very knowledgable, honest and efficient... what else could you want?

Jen Bowen

Feb 20, 2014

Great experience throughout the sales process. Bob was very accomodating and helped me select the righ model at a great price. Everyone I touched at dealer possessed excellent customer service skills. I'd definitely buy here again.

ahineman

Feb 14, 2014

We had a wonderful experience with Rob! Highly knowledgable about all aspects of the GL 450 and went above and beyond to help us figure out how to use the car! We will be back.

PRFSNAL

Feb 12, 2014

Alan is extremely professional. I would recommend that anyone who requires service go see him. He kept me informed every step of the way and I felt he was honest with what had to be done. In a day where this is rare I commend Alan.

tomiller

Feb 10, 2014

Sale went very smooth. Had one complication involving the failure to include the payoff amount of a trade-in in the original price quote, which resulted in a projected payment that was significantly lower than the actual monthly payment. The entire sales/delivery process was very efficient, taking less than 2 hours to complete. I will recommend the Arrowhead MB location to my contacts.

johnoddo

Feb 8, 2014

Barry Bridges was very professional and the buying experience was pleasant. We would recommend him and Arrowhead MB dealership. They had the model and color we were looking for at a fair price.

Mumratheeverliving

Feb 5, 2014

Very good experience. Service rep was honest, professional and helpful. Courtesy car was available both visits which truly helps. I will gladly return to Mercedes of Arrowhead.

Roy W

Feb 4, 2014

It was the very busy, hectic Christmas Holiday Season when I decided to explore the possibility of purchasing a Mercedes. Upon the referral of a friend, I was directed to Arrowhead Mercedes. Purchasing an automobile is always a daunting task, but they made the purchase of my C300 not only comforting, but they reassured me at all times that I would be pleased with both my automobile and the purchase price. Not only was I pleased, but everyone at the dealership ensured me, by their actions, that I was the center of of their attention/focus despite the demands of the needs of numerous other clients. I left the dealership with an automobile that I am proud to drive and the comfort of knowing that I was provided quality and unparalleled service. I have since referred one friend to Arrowhead Mercedes. I look forward to many years of friendship.

mbjojo

Jan 27, 2014

I purchased a G55 this last week and was very impressed with the service and how smooth my deal went. Best of all I was in and out quicker than any other deal I had done in the past. Also, this dealership is huge so if you don't see something that you like, wait two weeks like I did. They get great inventory all the time.

Tierney123

Jan 27, 2014

I am giving Arrowhead Mercedes a "5" score on all categories because I had a wonderful experience buying my first Mercedes there. Promptly upon arriving, I was greeted by Barry Bridges. He was sincere and able to help me quickly and thoroughly. He knew his fleet/inventory well and was able to direct me to exactly what I was shopping for without wasting time. Honestly I was debating between the C250 and a Lexus IS250 and asked him why I should buy the C250. What I liked about barry was that he was honest, he didn't "bad mouth" Lexus, but was able to tell the edge MB has over lexus. He was knowledgeable about his product and truly very helpful. We were able to negotiate a deal that I feel was a win-win for both parties. He was never pushy, let me take my time in making my decisions, and had a great cheerful and pleasant disposition. The entire process was painless, and easy. He was very easy to work with. I would definitely recommend anyone shop at arrowhead MB, and would definitely direct my friends and family who may be in the market for a Mercedes straight to Barry. Thank you for making this a pleasant car buying experience.

Humphries

Jan 19, 2014

Nice facility and staff were very friendly. However, secure your own financing prior to going to dealership to shop for a car. Do not give them permission to run your credit. I had secured financing and requested that they used one of the two I knew I would get approval from. Found out weeks after the sale that they ran financing request thru at least 15 banks/credit unions that were never mentioned to me. Some bank even offered me shorter terms that were never discussed with me, and had many rejected my loan due to the length requested. Most rejected due to the large number of loan requests on my credit reports, this is due to the dealers (I had brought another new car last summer).. so it looks like they all do it. I will be contacting the AZ Corporation Commission to see if they can address this practice used by dealerships. I purchased extended warranty, only to find out that the previous owner had a transferable extended warrant better than the one I purchased, since I would have had to contact previous owners (contact information I did not have) to give their ok within 10 days. This warranty was never mentioned to me, I am sure the dealer had to know as all of this information was in the car's information package, I just kicked myself for not reading all of the information sooner, it would have saved me from buying an $1,800.00 extended warranty, when I could have paid $50.00 to transfer a better warranty from previous owner. Otherwise, I love my car...felt they gave me a great deal ! Rob Meyers was very pleasant to work with and would recommend anyone buying a car to see him, he's honest, sincere and will work with you to meet your needs.

bkriegs

Jan 18, 2014

We have purchased Mercedes in the past and loved the vehicles. The physical plant at Arrowhead is exceptional and the amenities provided before and after purchase are as well. Barry Bridges provided the best customer service we have ever experienced. He is knowledgeable, friendly, courteous, and went out of his way to explain the new technology we purchased on the E-350. We went back to Arrowhead just recently (less than a month since purchase) and Barry walked us through the blue tooth operation (again) with the same courtesy and knowledge he provided at the time of purchase. As we both are senior citizens, our familiarity with newer technology is limited, but Barry patiently explained and allowed us to understand and use the bluetooth app to access the telephone and audio features. We highly recommend Arrowhead Mercedes and Barry Bridges,

CandaceJ

Jan 16, 2014

This is by far the best car buying experience I have ever had! It began with a general inquiry I had made through the Mercedes Benz corporate site 5 days ago, when I "built" an E350 sedan to the specs I desired. The site advised me that my inquiry would be sent to the 3 dealers in my area. Within 30 minutes, I received a well -written, informative introductory email from JEFF LANE, Internet Sales Manager, composed in such a way that it held my attention. The 2nd dealer in my area took 2 more days to respond, and the 3rd dealer even longer. After a brief phone conversation with JEFF, I met him on Saturday to test drive. I appreciated his no-nonsense, no red-tape sales approach, his candor and honesty. He is extremely knowledgeable about the cars, patiently explained the lease numbers with me, and was able to answer all questions I had, and meet my needs to stay within my budget. Nothing was ever a problem, and by our second conversation, I committed to leasing a car from JEFF. Today, on just my second visit to the dealership, I took delivery on my car. I truly appreciated the professionalism JEFF LANE and TODD DAVIDSON, Finance Manager presented, as I had told Jeff my husband was bringing me in to co-sign, but then would be leaving to return to work. My husband was delighted, amazed and impressed that the paperwork took barely 10 minutes to complete! TODD never tried to push the "add-ons" on me, which was really refreshing. They were presented, I declined and we moved on. I have many friends who own Mercedes and shop at the dealer closer to my home - Schumacher Mercedes - but I will be sure to sing the praises of Mercedes Benz of Arrowhead to all of them, and send any one I can to JEFF LANE. Thank you for a fabulous experience and I look forward to working with JEFF again in a few years.

Karenmancof

Jan 10, 2014

I had a BAD experience with this dealer. This is why. My new CLA developed a crack in the windshield. We took it to Arrowhead Mercedes to be looked at. Esther Jordan was the person assigned to us. She told us that the windshield needed to be replaced. We told her that Allstate told us to have it fixed and they would reimburse us. Her first reaction was to tell us that they probably would not pay what the dealership would charge. She told us that we would probably have to work through a glass place that they recommended. We told her that that's not what our agent advised us. She seemed to want to discourage us from having it repaired at Arrowhead. We told her we were more comfortable having Mercedes do the repair. She then checked to see if the part was in stock. It wasn't but she said that it was "in town" and that they could get it. We then scheduled the repair for today. She told me to bring the car in at 9:00. I left the car. She said that she would call me when it was ready. It would take a god part of the day. When I got home, Esther called and told me that they did not have the part. They would not be able to get it until Monday. I would have to pick the car up and bring it back on Monday. I told her that she should have checked to make sure it was there before I came in. She didn't explain why she hadn't done that and didn't seem too concerned that she was wasting my time. I told her to forget the repair. I will take it some place else. I then put a call into the Service Manager, who has still not called me back! Shortly thereafter, Esther called me back and told me that the part had arrived. I told her that I had already arranged with another dealer to do the repair. I again asked her why she had not checked to make sure the part was in. She then told me that they don't actually order the part until your car is on the premises unless you pre-pay and she hadn't wanted to ask us to do that. That made no sense. I am taking my car back and will never return to this dealer. I expected better from Mercedes. The service manager, Vern Foutz, did call me back. When I told him that I was writing this review, he hung up on me!

bebe

Jan 4, 2014

Jeff was great to work with on the leasing of my new car and worked with me on the pricing. The process was realitivily quick and I tool delivery within a few hours. Todd make the rest of the process speedy and I was on my way.

DebbieDonnelly

Jan 3, 2014

The process of leasing a car were relatively quick. Everyone worked efficiently and I was able to take delivery of the vehicle the same day. Jeff was great to work with, no high pressure tactics.

Bill

Jan 3, 2014

We are completely satisfied. Our service writer was extremely helpful and kept us informed every step of the way. Actually the car was done a day sooner than expected. My wife is happy happy.

DADATAZ

Dec 27, 2013

Barry and the staff were a wealth of information and ideals, the experience was not what I was expecting. I'm a bit of a rough person and I came in with a mind set of what I would pay and they worked with me. When we could not get the discounts on what we thought we wanted and would get, Barry worked to get to that goal with alternates and upgrade us at the same time. In the end I was happy that they meet my Bull head with patience and solid suggestions. And the financing was a snap, no pressure and good solid suggestions, in and out in minutes, that has never happened before. I would recommend anyone thinking of stepping up to MB, to take the time to visit Arrowhead Mercedes! Ask for Barry.

caviness54

Dec 26, 2013

helpful, knowledgable, not pushy and from New Jersey like me. knew his product. listened to what i had to say, didnt try and push me into the sale, let me make up my own mind. dont like pushy sales persons, which he is not. friendly too

corny1950

Nov 25, 2013

I took my wife and our little dog on a 165 mile road trip to see a ML 350 that was on there web site. Barry Bridges came out to greet us all.my dog took to Barry right away then less then a few hours later . we were on the way home with our new car. Barry and all the staff are the best . I will go back when it time for my next car. thank you .

Rooster21

Nov 23, 2013

Barry was excellent and patient with our Cash purchase plan for my replacement of My 2004 ML 500. I got an excellent deal on a 2011 ML 350 and am very happen with the purchase. I will be doing business with barry again when it's time to replace the Wife's ML.

Scott Oscar

Nov 14, 2013

Very knowledgeable people. Fast, friendly experience. Everyone made the experience of purchasing a new Mercedes via internet an easy, pleasurable experience. Everything was completed as promised, and the delivery was accomplished with a thorough demonstration of the features of the vehicle.

schmittie9

Nov 7, 2013

I had a great car buying experience with Rob Myers. He showed me a model of the car I was interested in and took the time to show me everything about it, and took the time to thoroughly answer any questions. When my car was delivered, he again took the time to go over everything about the car with me. Besides all of this, he is very personable and friendly. Both my friend who was with me, and I, were very impressed with him. I therefore submit this glowing rating to the dealership and my salesman. I will happily, and frequently, recommend Mercedes Benz of Arrowhead and Rob Myers.

ttw42

Nov 7, 2013

I recently purchased a 2011 C Class. Working with Barry was a great experience. I am already planning ahead on when I will buy from him again. The dealership is top-notch. You can't go wrong!

LeeHiJae

Nov 2, 2013

Barry worked with me on getting a great deal on my 2nd vehicle. He was very professional and very courtious. My next vehicle will be a Mercedes-Benz SUV and I already know who to contact, when I am ready to make my purchase: Barry Bridges.

Stephmarino

Oct 9, 2013

Esther is a pleasure to work with on the service of my car. We had been taking out car to Chandler Mercedes and we never received the caliber of care we get from Esther. And, the greeters are exceptionally nice and professional and their service personnel are knowledgeable and thorough. And, the car wash personnel always have my car spotless. They really have a great business at Arrowhead Mercedes. We are planning a new car next year and we will go there first.

George

Oct 9, 2013

I dealt with Dan on the purchase of a previously owned E350. He made it an overall great experience and he is honest and trustworthy. He had a great attitude, was committed to making the deal happen, and was pleasant to work with. I appreciate him helping me with the purchase of our E350.

richsaad

Sep 26, 2013

We had a great service there.Everyone one there was friendly and professional.They gave us excellent service.Far more than I imagined.If you want good people to work with I suggest going to that location.

7887q

Sep 24, 2013

Leased my second Mercedes Benz from Mercedes Benz of Arrowhead, and I have to say it was a pleasure working with Bob Cross again. The quality, appeal, & service of his expertise, knowledge and the appearance of the dealership supersedes any vehicle leasing experience I have ever had. I called Bob looking for a very specific vehicle to fit my needs and was unknown that the vehicle that I was looking for was only one of two left in the state. Bob was able to locate the vehicle and was able to put together an incredible leasing deal to fit my budget and my needs. Highly recommended for those who are looking for a great deal on a Mercedes Benz.

Fred Petersen

Sep 24, 2013

This is the third car I have purchased from Bob Cross and the fourth from this dealership. Bob is very to easy to deal with and handles all the paper work. If I have to do the paper work I will not buy the car. Bob does a lot of extras for me other salesmen do not do therefore I always deal with him. If I ever buy another car it will be from Bob.

oscarother

Sep 9, 2013

I cannot believe how nice the sales people are here, especially Rob. He is amazing. If you are in the market for a Mercedes-Benz not only can you get a great price, but also great service after the sale... wow.

Cammich.wilson5

Aug 28, 2013

My experience with Mercedes Benz of Arrowhead has been outstanding from sales to service. Rob Myers was very helpful and made my car buying experience stress free. This month I needed my first service and Chris Dodd was my service advisor. Chris was very friendly and welcoming. After talking with him for a short period if time, I felt that I could trust his recommendations and the service department. The turn around time for my E350 coupe was very quick. I will be referring all my friends and family.

Streptococcusss

Aug 24, 2013

My C300 was taken in for service. Chris Dodd explained the projected/invoice cost, extended my rental, & offered suggestions about use of Mercedes Benz rewards card. He called to update me on progress of the service. I highly recommend Chris Dodd as a service advisor!

tuxona

Aug 24, 2013

Chris always keeps me informed on what is happening to my car. He is most polite and upfront with any extra costs.Its a no-hassle deal if I need a loaner car. He goes out of his way to accommodate my needs with respect to the times I can get my car in to the shop. Has been there for me from the day I bought the car new there nearly 3 years ago.

Aubymc

Aug 21, 2013

I have brought my car in for service for regular maintenance Chris went above and beyond and made sure the service technicians looked over the car completely even though I brought it in for another reason. They did find another issue thanks to Chris for looking out for me as the customer I felt very well taken care of and valued.

Ralph majerczyk

Aug 16, 2013

This was the best experience my wife and I ever had ordering a new car. Jeff is an excellent sales person whom respected our wishes and delivered a beautiful flawless mercedes just the way we wanted it!!! Awesome Perfection!

abdyj

Aug 15, 2013

Bob Cross was great to deal with. He was very knowledgeable with a great personality. Once I called him with a go ahead, he had all the paperwork in place so I didn't spend more than half an hour to close the deal. This was a very good car buying experience and I recommend dealing with Bob at MB of Arrowhead. I thought the deal was very fair and most importantly, how quickly we were able to negotiate and close the deal. I have bought a couple of dozen cars and know the work really begins once you drive the car off the lot. For that, Chris Dodd has been a great resource. Chris is also very knowledgeable on Mercedes cars; He knows how to treat a customer and the value his great customer service and positive attitude brings to MB of arrowhead. I have recommended Chris to one of my friends who also bought a car from Arrowhead and he also had a very positive feedback on Chris as I thought he would. I will do more business with MB of arrowhead.

prancingpony

Aug 9, 2013

Came in not thinking i would walk away with a c class, but Bob made that happen and treated me like a king in the process. ive never seen such attention to detail and quality through the car buy process as i have seen working with Mr. Cross. He went the extra mile no one would do ever. made sure i felt at home and made car buying a pleasure. i recommend to anyone that wants a new vehicle. He will make sure you leave happy with what you want, not what someone wants him to sell you.

Alicia01F

Jul 25, 2013

Dealership, spotless, and professional. Salesman helped us from testdrive thru financial. Every question, he answered without hesitation. It means something in this world to have experience in a chosen field. Would go back for upgrade, and new purchase. This is our 2nd Mercedes.

A. van Os

Jul 25, 2013

Jeff Lane was very helpful and did everything to find our preferred colour. Since it was not available on the western US, we settled for a second choice. Jeff did whatever was necessary to meet our set price and left us a happy customer with a new 350GLK

Alex Llerena

Jul 23, 2013

Great Experience. Jeff was very friendly, informative and very easy to deal with. Much beetr than past vehicle transactions. Would welcome the opportunity to work with Jeff in the future.

Joel Gose

Jul 2, 2013

Esther did a great job as my service advisor. She is knowledgeable and takes the time to thoroughly explain which services are being performed on my car. Outstanding customer service.

George Odden

Jun 28, 2013

Very professional, not high pressure, and extremely efficient, all while personable and pleasant. All around, an exceptional level of service.

LESLIE RUBANO

Jun 24, 2013

fROM THE MINUTE WE WALKED INTO THE DEALERSHIP WE WERE TREATED WITH THE UTMOST RESPECT AND EFFICIENCY.THE SALES TEAM HAS AN ABUNDANCE OF KNOWLEDGE AND EXPERTISE TO ASSIST OUR EVERY QUESTION AND NEED.WE REALLY APPRECIATED THE SERVICE. WE HOPE FOR MANY YEARS TO COME.

bsims10

Jun 22, 2013

Scott Z. and Bill were very helpful. The store was magnificent as one would expect from a Mercedes dealership. Though I purchased a newer model elsewhere. I was very happy with my experience at Arrowhead MB.

Mark Locke

Jun 11, 2013

Comfortable. Very easy purchase experience from the moment I met Jeff Lane to the moment I took possesion of the car. The ultimate measure of success in sales is if your customer will repeat and undoubtedly I would.

Andre langelaar

Apr 26, 2013

Chris isa great guy to work with. He knows his stuff. Great writer to work with.

Barbara frankiewicz

Apr 25, 2013

It is always pleasant coming to Mercedes. Friendly staff and everyone is so helpful. Especially Michael Rowe.

tom breneman

Mar 5, 2013

Positive experience. We all have been taught it is a brutal task to buy a new car, but we have had nothing but pleasurable experiences with your company. Today was no different. Joe Ramirez is a delight to work with.

Robert Boissoanult

Feb 8, 2013

Max did a great job! Got my issue resolved in a timely manner and is great to work with.

karen isaacson

Jan 25, 2013

bob cross gave us a wonderful experience and was very knowledgeble about the e class we purchased

Vaibhav

Dec 28, 2012

It was very smooth and well handled. Mr. Joseph Ramirez was very helpful to accommodate all my requests and get the right car for me.

MBowner

Nov 30, 2012

Joe Ramirez came highly recommended and I'm glad I came to Arrowhead Mercedes Benz to buy from him. Best car buying experience ever.

Scott Ryan

Oct 29, 2012

Unlike any other of my car purchase experiences...in a good way. Jeff and his team are great.

Tim Hanvey

Oct 24, 2012

My wife and I were treated very well by Mr Joe Ramerez and his assistant.Mercedes-Benz of Arrowhead should be honored to have an employee such as Joe. Thank you very much, we love the R 350 bluetec.

Kathleen Hull

Sep 19, 2012

Contacted Joe Ramirez regarding purchasing another Mercedes. We had an excellent experience working with him last year, and wanted to see if he would work with us again. He was very prompt in responding to our request.

sbabar

Sep 7, 2012

I have visited the dealership for service a couple of times and have not been satisfied with my experience. My service advisor was Nicholas Thompson. During my first experience they tagged an additional $100 to the bill for services that had not been discussed, authorized or communicated. My second experience was for worse than the first one - a typical "bait and switch" tactic. I was quoted $199.99 for a service, but when I got in Nicholas Thompson wanted to charge over $500 for the same service. The final straw was when the service department tried to "up sell services" that are NOT part of the Mercedes Benz maintenance requirement, but "RECOMMENDED" by the dealer. These services are flagged in "YELLOW" with a "CAUTION" status, making you feel that the vehicle really needs a lot of work done - the fact is that its a ploy to generate additional income, in my case I came in for a service for $199.99 and the dealership attempted to make an additional $1520.25 from me - No wonder the consumer does not trusts car dealerships. So be prepared before going to this service department.

New Mercedes Owner

Jul 24, 2012

I recently purchased my first Mercedes from the Arrowhead dealership. I couldn't have asked for a better experience. I wasn't sure which model would work best for my family, but Jeff Lane was extremely knowledgeable about the different models and guided me to the perfect fit. The buying experience was easy and painless. I have already recommended Mr. Lane to a number of people and will continue to do so. Thank you.

Gabester

Jul 24, 2012

The car buying experience was professional in every aspect from handshake to handshake. Jeff Lane and Michael Callinan will be receiving all my referrals.

Merced

Jul 24, 2012

I dealt with the Internet department and it was a painless venture. Jeff was very knowledgeable about the vehicle and he walked me through all I needed to know. He was very impressive in the way he handled the negotiation on price. I don't like pushy salesmen and he was very nice. I am telling all my friends that the Internet is the way to buy a car. I have given his card to some of my friends. The dealership is an impressive place too.

van man

Jul 23, 2012

Gary Kelly is the most professional person I have dealt with when it comes to purchasing a new Mercedes! The van was just what I wanted. Good Job!

Lexus fan

Jul 14, 2012

I had been looking for the very rare Lexus 430 SC and had been having difficulty finding one. I happened across one on Cars.com and immediately called Arrowhead Mercedes. Joe Ramirez answered and after telling him how interested I was but unfortunately out of town, he suggested I place a deposit on the car and he would hold it for a few days. Upon arriving I was treated with incredible professionalism and made the purchase. There was very little heavy lifting on my end and a great experience. I highly recommend Joe Ramirez.

Beeps

Jun 20, 2012

This was the quickest purchase I have ever been through, Joe Ramirez and his team is top notch. I have been an Infiniti owner for years but after experiencing the C250 Sport Sedan I will never buy another vehicle that is not a Benz. It like the chef that says try it you like it; in this case you will love it.

carguy1979

Jun 18, 2012

Joe Ramirez and the staff at Arrowhead Mercedes-Benz are by far heads and shoulders above their competition. I would highly recommend him to anyone looking for a Mercedes-Benz.

DCraig

Jun 14, 2012

I met with Joe Ramirez at Arrowhead Mercedes. He was able to understand and meet my needs for a new car without any pressure at all. It was a pleasure to find a car salesman that really listened to what you had to say.

XXXXX

Jun 8, 2012

Far and away our best car dealer experience since moving here 6 years ago. Courteous, the right price, helpful and, best of all, FAST! We were there less than two hours in which we test drove, bargained and did the paper work. The last car we bought last fall took 4 hours!

carguy5791

May 2, 2012

I picked up what I thought was a new 2011 GL450 from the dealership in Oct 2011. I am only writing this now because even after trying to get the issue sorted out with them for more than 6 months it is still not resolved and clearly the company doesnt wish to resolve it.I contacted Jeff Lane of Mercedes-Benz of Arrowhead through the Edmunds online service for new a car purchase (GL 450) and it appeared that they had the specifications that I was looking for. At the initial discussion; I was told that the car was at the sister dealership (Phoenix Motor Company) and that they were willing to bring it down for me. When I test drove the vehicle and enquired about the 500 plus miles on the vehicle; I was told that it was built in December 2010 and in the 10 months that had lapsed it was test driven by several potential customers (Intuitively, this made sense as they said that each test drive would put 10-15miles and since the car was in the dealership for 10 months the miles would translate to about 3-4 test drives a month).I picked up the car and 2 months later got a service warning and when I called the dealership they said that the odometer should have been reset before it was sold and instructed me to bring it in. Since I lived closer to another Mercedes dealership; I took it in and told them what I was told by Mercedes-Benz of Arrowhead. To my surprise they informed me that the car has been on the road since December 2010 and was still registered to the dealership in California. When I called the dealership they told me that I had purchased a golf car ( I didnt know what that meant then but these are cars that are used for transportation in golf tournaments) and that I should have known that. When I told them that this was never disclosed to me; they were rude and obnoxious about that and almost called me a liar. Appalled by the sudden change in attitude; I approached Jim Astuno who was the general manager there. He further supported Jeff and dragged other sales members into the conversation and I have never felt more humiliated or insulted before. I eventually told them that although I found the way they conducted their business unethical and misleading, I was happy with the car and all I wanted was the additional I-year of warranty since the cars original warranty had started in Dec 2010. They initially agreed but dragged their feet and eventually refused to do that. My personal opinion is that the team there tries to get your business using any means possible and after that they really dont care. I hoped that this was a one-time issue but after talking to other colleagues who have picked up their cars there-they tell me that they will never return back. I wish I had known that before I approached Jeff Lane initially.I have purchased 4 other Mercedes in the past from other dealers and have had impeccable service. This company from top down has an unacceptable ethical standard that borders on a deliberate effort to defraud their customers.

waltmaur

Sep 14, 2011

Bob Cross was an excellent sales person,and nice person to do business with.Bob also took his time in explaining what the car had to offer. He is a good business man.

ED-DOC

Aug 29, 2011

STAY AWAY FROM ARROWHEAD MBZ. Watch out for promises made. Please get things in writing as they will go back on the promised work / deal.

willinoc

Apr 4, 2011

Arrowhead of Mercedes Service deaprtment is sub par.No one greets you at the curb side. Stephanie, the service advisor, has been late too both of my appointments and was not speedy to get me on my way. 45 - 60 minutes to drop of my GL450 is unacceptable for World Clss Service at A mercedes Benz dealership.

ChimpAdvocate

May 19, 2009

DON'T GIVE THEM ANY DEPOSIT!!!!!!! They make you sign a non-refundable partial payment agreement, and no matter what the reason, they keep your deposit if you do not purchase the vehicle. Also, check out the Better Business Bureau complaints. They have SIX complaints and are considered very unsatisfactory. In order to stop them "stealing" from other potential victims, I have filed a complaint with the Attorney General's Office. I did business with their other dealership, Phoenix Motor Company. For your own well being be very careful. They are terribly shrewd.

fhaney

Jan 23, 2008

Brand new dealership just opening and the staff is very friendly. As a new store in the Phoenix market they appear to be willing to step up and provide a competitive price, and they say service. Since when I bought my car they have not opened service I can't comment, but I have reveived a letter from the sales consultant and the service manager.That is a good sign.When we purchased our new car it was not as clean as it could have been. They arranged for us to return and have it cleaned the following week. They did miss a few small items but overall it looked great.