Used Cars for Sale at Mercedes-Benz of Bellevue in Bellevue, WA

Mark Hoene

Sep 14, 2016

Evan made it so easy. I called ahead and he had everything waiting for me. He helped me set up the bluetooth and taught me how to do the voice commands. He was great!

Bought 2017 C300 Coupe

Sep 12, 2016

My wife, son, and I walked in the dealership with no appointment. we inquired about the new 2017 lineup. in few short minutes, we were greeted by Anthony Moskaluk one of the sales reps. he showed us several new 2017s. the CLA, the C300 sedan and the C300 Coupe. My wife fell in love with the car. offered us a test drive, showed us the features. and was really patient through the entire process. I didn't feel pressured , not even a bit. the entire process was welcoming and every courtesy extended. thanks to Mercedes, and their crew for making this such a wonderful day for my family. we walked out with the CAR

Tingting

Sep 10, 2016

I bought C300, I like the style and design, safety features. It's easy to drive. Also, the service is good.

Jerry and Chong Dufresne

Sep 8, 2016

Josh did great in getting our car in and getting the necessary repairs/replacements to our rear brakes in a timely and professional manner. We now look forward to our return visit next Wednesday to have all four tires replaced. As evidence by our return visit next week, your dealership is our dealership of choice to have any work done on our GLK. We purchased the GLK from your dealership some four years ago and haven't been disappointed.

Lance

Sep 6, 2016

Christopher Wright and his team in Mercedes Benz of Bellevue is amazing. It's the best car leasing experience I ever had. He is very passion (even after I told him that I may not lease the car within 2-4 weeks in email), honest, responsive and very detail oriented.At that time, we were comparing the 2016 C300 with 2017 Genesis G80 and the 2016 Lexus ES350. After his detailed initial walk through of the C300, we decided to drop the ES350, as Mercedes has such a good focus on details, e.g. the brake HOLD feature, the seatbelt fasten assist, the fuel tank cap holder, etc.Then we were able to negotiate a satisfying price through him for the leasing. He also introduced the general manager to us, which make us feel they really care about us as a customer and the business.We will definitely recommend him and his team to anyone who is interested in a Mercedes!

Dezhou Shen

Sep 4, 2016

very good purchase experience at the Mercedes-Benz shop in Bellevue

Jim

Sep 1, 2016

Good experience, loaner provided, repairs completed on time.

Roy

Aug 30, 2016

Great service from Bellevue Mercedes-Benz. Personnel are very friendly and helpful.

Drew Sharp

Aug 30, 2016

Marc is high energy and incredibly happy to exceed customer expectations

Paul T

Aug 26, 2016

My experience with this dealership is nothing but outstanding. The people I have had worked with were courteous. There were no hassles and no hidden agendas during the entire lease processes. All in all, I am very satisfied with this dealership and will be more than willing to recommend them to my relatives and friends.

Valued Customer

Aug 26, 2016

the repair was quick and well done. the part was very expensive!

Lori Ann Garza

Aug 25, 2016

Exemplary! Would not go anywhere else. Pressure on for lesser repair shops. Will always go to Bellevue Mercedes Dealership

Valued Customer

Aug 25, 2016

All of my comments have been captured. Thank you very much.

Valued Customeer

Aug 24, 2016

Everything went well. I have nothing further to say.

Scott

Aug 24, 2016

I have bought and serviced 4 C300s from Mercedes Benz of Bellevue over the past 16 years. The service advisors are very helpful, friendly, and knowledgeable. They communicate with you frequently. Sales people are not pushy or high pressure. They do follow up if you have a question.

David H

Aug 23, 2016

First class from start to finish. Excellent assistance with decision making without pressure.

Amy

Aug 21, 2016

Ashley originally met with my boyfriend and then we came back on Sunday so I could drive the car. She had everything ready so that we could maximize our time because we had our kids with us. She was friendly and great to work with. I felt that I was going through this process with a friend instead of a salesperson we just met.

Darold Stroud

Aug 20, 2016

The dealership did a great job and provided overall great service.

Barry

Aug 18, 2016

I purchased my first MB (used) a couple months ago in Tacoma. I had a couple "fix it" issues the Tacoma dealer needed to fix. Both Tacoma experiences were TERRIBLE. My first visit to Bellevue was more like it -- exactly what you'd expect from a MB dealer: Easy check-in, proactive communication and clean loaner car. I'm glad this is my local dealership

KVW

Aug 16, 2016

The professionalism and customer service of Mercedes-Benz of Bellevue is outstanding, the staff are always courteous and very knowledgeable and work hard to ensure that your visit is one that reflects their standard business ethics. I'm very glad that I have made them my choice of dealer, where I will have all of my services done for my SL AMG.

Kurt Lynn

Aug 15, 2016

Erik handled my immediate service needs well. I did not have an appointment. He called and said what was happening to my car every day. He made my visit as enjoyable as could be. I bought the car from Barrier. As soon as car warranty ran out, my engine had major problems. It has been a lot of problems with car. The car looks pretty, but, I would not buy Mercedes because is so unreliable.

Langley

Aug 9, 2016

We had been considering several luxury class cars, MB being one of them. We were interested in several different MB models, and were a bit undecided. One model we especially liked was in the facility but had been purchased by another customer. When that deal fell through, our sales specialist contacted us to mention it was available, and he remembered we liked it. We drove it again and were quickly set on that vehicle and made the purchase.

Albert Chen

Aug 9, 2016

The sales rep. Heru Tarjoto was very helpful showing us and found the one we like. We will recommend to our friends to visit Auto Nation Mercedes to buy new cars as needed.

JackBI

Aug 9, 2016

My Service Representative, Josh McDowell, is friendly, efficient, and helpful.

Varonica

Aug 3, 2016

Amazing customer service, very personal and responsive to concerns noted.

Eric

Aug 3, 2016

Got the car I wanted at the price I wanted. Thanks Lorenzo

LoriM

Jul 30, 2016

We stopped by Mercedes Benz on July 4 just to browse, knowing they'd be closed. To our surprise they were open! Ashely approached us and asked how she could help. I had my "perfect" car built on my phone, I told her "This is what I'm looking for". She took it to her desk and began searching everywhere. The only car in the U.S. that closely matched what I wanted was in MA! So we began the process of bringing it to Bellevue WA. It took a couple weeks for the car to arrive, once it did they began the personalization I requested: tinting and debadging. As with any "well laid plan" there were some bumps but in the end I got the car I wanted, a car I am in love with!!!Ashley is a definite asset to MB! Her knowledge, her patience, her positive & sweet personality put you at ease. If she didn't know an answer to a question she was always willing and would say "give me a second, I'll find that out" and she always did. She was fun and easy to work with! I was impressed and thankful that she worked with our schedule, even coming in on her day off. As I drove away in my new toy she reminded me she's still available when I have questions....just a text or phone call away.Despite some unforeseen issues that made this an unusual sale....we very much enjoyed and appreciated our time at MB.

Terry P

Jul 30, 2016

Very impressed with the service of my Mercedes GLE. Also the use of a loaner car was exceptional!!

Kari Kulojarvi

Jul 30, 2016

Everything worked very well, thank you. Lorenzo Johnson was very friendly and helpful.

Marianne

Jul 30, 2016

everything went as planned; appreciate the service car

BH

Jul 29, 2016

Very smooth transaction, would highly recommend Wayne Thiessen and this dealer.

Diane Sternoff

Jul 21, 2016

Sheryl Parkins is a greater service consultant, very thorough and reliable.

Sharon

Jul 15, 2016

Very professional and courteous. The facility has been remodeled and is very inviting.

Davidw1972

Jul 5, 2016

I had an issue after the sale, it was a known condition that they thought was fixed but wasn't fixed completely. Initially the sales rep was informed that it was "As-Is" but after speaking to Lisa who is the GM she agreed that it should be taken care of. Lisa overnighted me a check for my repair cost that I had incurred. Anthony was my sales rep & I enjoyed dealing with him. Lisa was nice to deal with after she found out my issue.

Ryan Callaway

Jul 5, 2016

My experience was very good and appreciated the assistance from Christopher Wright in getting me to the right vehicle and through the process with excellent briefing post purchase re the significant features in this car. Negotiated fairly with me and treated my son and I with respect and careful attention. I would highly recommend this dealership to others.

Dominic A. Donio

Jul 1, 2016

ALWAYS GREAT SERVICE AND ADVICE FROM SHERYL.I DON''T HAVE 50 CHARACTERS I BELIEVE WHAT I SAIC IS SUFFUCUENT FOR A REVIEW.

Jung

Jun 27, 2016

Great service. All done nicely, kindly and honestly.

Sanjay Jejurikar

Jun 27, 2016

Great experience in trading ML320 and getting a new GLA

BD Alabi

Jun 24, 2016

The sales personnel provided me with exceptional service, they worked with me and took the time to get me the car that I wanted. I really appreciated that.

DW

Jun 16, 2016

Very friendly and helpful! Clean and well maintained dealership

Manish Ladha

Jun 14, 2016

Extremely professional experience at Mercedes-Benz of Bellevue

Peyush

Jun 4, 2016

They know how to take care of customer needs and make them feel comfortable during the process. The car I bought was in a good condition and looked well maintained.

Kathy Lambert

May 31, 2016

Everyone is always so pleasant and thorough. Josh is a wonderful advisor and so is Rafael. Jerome in the drive in area is great too. I feel like people care about having me as a customer and are happy that I am soon to reach a first goal of 300,000 miles on my ML 320! Then off to 400,000.... I hope. I love my car and have always felt safe in it. I know the mechanics and Jerome make sure things are done well. Thanks.

Scott

May 27, 2016

Staff was friendly and helpful . Will recommend to a friend.

Derek

May 19, 2016

Overall Service was very good. Had to wait for the car wash to complete.

In Gi Park

Apr 30, 2016

Good Good.

Sharmice Banks

Apr 19, 2016

Christopher Wright, Bellevue Mercedes Sales Rep. was very knowledgeable, pleasant and helpful. Thank you!

Chee-Ming Leung

Mar 21, 2016

Found the car through internet , made an appt for reviewing the vehicle 2 days later. When arriving , I was warmly greeted by the internet manager Chris who introduced me Pam and sales manager Connie. Pam was explaining the features of the ML350 to me very patiently as it was my first MB at the beginning and after the sales. I used to be in the customer service years ago and totally understood where she was. Pam was an excellent person who has provided me a 5 star excellent service.I would highly recommend Pam to all of my friends.

PaulP

Jan 26, 2016

We worked with Dante Jenkins to purchase this CRV. The car was in like new condition, and from the first contact Dante was the best! He knows cars, is friendly, respectful and incredibly helpful. No pressure, just good, solid customer relationships and service above and beyond. We had only one issue with the car after we bought it, and Dante took care of it immediately. A great experience for us!

Curt K

Jan 25, 2016

Sales representative Wayne Thiessen helped us find the perfect car for us. The experience was pleasant and low key. Wayne was professional and helpful each step in the process.

LD

Jan 25, 2016

GLC300 4MATIC. Great service and very helpful staff.

Matthew M.

Jan 24, 2016

Christopher Reade provided us with an outstanding buying experience. We couldn't be happier with the car or our salesperson. Chris went above and beyond quality customer care - before, during and after the sale.

Matthew M.

Jan 23, 2016

Christopher Reade provided us with an outstanding buying experience. We couldn't be happier with the car or our salesperson. Chris went above and beyond quality customer care - before, during and after the sale.

MB Owner / Seattle

Jan 22, 2016

Brought in our ML (CPO) Servcie has always treated us the same as if we purchased a 2016 AMG GTS. Service Advisors go above and beyond to ensure that all items on vehicle are diagnosed and repaired correctly. Kudos to Sheryl P and Marc! Thanks for taking car of our W164 :)I live :02 minutes away from Seattle MB, but choose MB Bellevue for my repairs

GMW

Jan 22, 2016

Great service, friendly people, clean facility. Very convenient...profesional.

Evan Youngquist

Jan 18, 2016

My lease was expiring and I was looking for a new car. Evan helped me custom order new car and helped me all the way. The process took three months. It was wonderful experience. I thank dealership and Evan for maintaining such a high customer service standard.

yang song

Jan 17, 2016

Yu, Wenlu is a great help. he help us find what we needed. also he can speak Chinese. very helpful.

Cliff Roberts

Jan 16, 2016

Best car buying experience ever. Jason was great to work with. Very informative and helpful. No high pressure just great work finding just the right car that fits me to a tee. Connie was great supporting Jason in making this deal happen. Thanks Mercedes Benz of Bellevue! I love my E350!

Katty clark

Jan 13, 2016

Pam found exactly what I needed in just few daysGreat job and sales person

skimacfrenzie

Jan 12, 2016

Evan and Team was awesome with the sale of my new car!

Nancy

Jan 11, 2016

Great customer service. Anthony Ngo was very helpful and knowledgeable.

Kirkland

Jan 8, 2016

We purchased a ML 350. Best part of the experience was the agent who worked with us. He did a great job of showing us the car and explaining the features.

David

Jan 7, 2016

I had 2 different experiences with Mercedes Benz of Bellevue dealership based on the 2 visits that I made, one back in Aug 2015 and the other in Dec 2015. I attempted to purchase a SUV during my Aug visit but was met by a sales person who simply does not understand what customer service meant our simply too arrogant. He did not let me test drive the ML and asked me to get my car loan sorted first. That was simply rude and unprofessional. I bought an Acura MDX instead and it works out very well.In Dec, I was shopping for a compact sedan for my wife, and we love Mercedes Benz as we had it in Singapore and Hong Kong, hence, decided to visit MB Bellevue again for the 2016 C class. One thing for sure, I would not want to deal with that sales person. We looked around in the show room for the c class which was nowhere to be found then I saw a young Chinese sales person and asked if he could help me. He was very professional and attentive, asked for our requirements about the c class then went to get one for us to test drive. Never once he asked about how we plan to purchase the car. Now that was customer service. We ended up buying the 2016 C class that evening. The quality of sales people in car dealership is super important as the basically determine whether the customer experience is an excellent one or simply horrible. I had both with MB Bellevue.

Bellevue Mom

Jan 4, 2016

Helpful in sourcing pre-owned vehicle. Responsive to questions. Quick and easy process.

Ron B

Jan 3, 2016

Being in sales my whole career, I know how to rate a sales experience, and must say my dealings at Mercedes Bellevue, WA was one of the best ever! The entire staff was most knowledgeable and professional, congratulations and thank you to all!!

Seattle Sounders Fan

Jan 3, 2016

I went in to Bellevue Mercedes-Benz located in Seattle area to purchase my first Mercedes-Benz. I was fortunate to have Pam Pugel as my Sales Consultant. She was down-to-earth, highly professional, and pleasant. She answered all my questions and more important she has continued offering her tutorial services for teaching me how to operate different accessories and gadgetry even after the deal was sealed. The facility (both the gallery and service department) was extremely clean and inviting. The only little hiccup in the purchasing process had to do with the finance department that was taken care of through a couple of phone calls to my bank over a span of a few days.

Timka

Dec 30, 2015

Great experience, We saw car online and went in for a test drive. The whole buying process went so easy. Very happy with whole experience.

luke

Dec 29, 2015

We got great help from Evan, the process was smooth. We were presented many sensible choices and the process feels very honest and smooth.

Imelda Hebron

Dec 29, 2015

We purchased a Mercedes Benz GLK 350 from Mercedes Benz of Bellevue. it's a good value for money and Denis Ivankin from Mercedes Bellevue is great to deal with.

Oliver Biggers

Dec 24, 2015

Ed Brown always takes care of me in service. There is nobody better.

Hawksfan

Dec 24, 2015

MB Bellevue had the best selection of vehicles and very friendly service. They valued my time and the sales department went above and beyond to help me find the perfect car.

Satisfied Customer

Dec 23, 2015

I had a great experience with the internet sales department. While the online process was streamlined, the human touch of the sales personnel made the difference! Thank you!

Happycustomer

Dec 21, 2015

We had a very uncommon and tough to diagnose issue with our vehicle and once it was diagnosed was a several step process to address. Communication was courteous, consistent and thorough as was the work.

He Wang

Dec 16, 2015

The sales man Scoot Glasser is a great guy with good attitudes and patience. He is willing to help me to solve any problems I have. Please, when you want to buy a Benz. Come to Benz of Bellevue and find him! You will not regret!

Brenda

Dec 14, 2015

Jason was very helpful, helped us in every single way possible. I would recommend this dealership to any one who wants to purchase a new car.

Lakshmi

Dec 14, 2015

We had an awesome service and excellent support from Jason...

Happy new owner

Dec 11, 2015

Warm friendly greeting. Listened to our goals. Worked with us to secure agreeable finances.

jeff bae

Dec 9, 2015

They were very helpful throughout the whole process. Went above and beyond to accommodate my needs & made it happen. Thank you!

Jane H.

Dec 8, 2015

Enjoyed working with Lorenzo Johnson. He did not push in any way; he was responsive in every way!

MattS

Dec 1, 2015

Came in on a whim to see if this Mercedes dealership had a better inventory of the C-Class car my family was looking for. Denis was our salesperson, and was fantastic. We were up front with him on our intentions for coming in; primarily looking, and if there was something we liked there would be possibility of a sale. I like a sales person that works with you, and doesn't force a car you don't want just to make a sale. This was Denis, he worked hard to find the specific options I wanted. We both thought we wouldn't find anything that wouldn't compromised my must haves, but we found the needle in the haystack. Denis gave me a tour of the dealership, walked me through how bringing the car in for service, as well as using the free carwash. At the end of the process he took the time to walk me through all the options of the car, which was great.I usually dread the handoff from sales to the finance manager, as this is generally when the quality of service drops off, and it's out of the sales persons control. I was pleased dealing with the finance manager at Mercedes of Bellevue, he did a great job. Did his add-on package pitch, and when we said no that was the end of it. Finance Manager was nice, and helpful. The best finance experience I've had at a dealership!Touring the service department, I was impressed with how clean and organized it was. You can tell a lot about the quality of service buy how they present the front and back of the house. Mercedes of Bellevue puts a lot of effort here and it shows.Despite the dealership being part of the AutoNation family, I'm glad the AutoNation brand and sales tactics take a back seat at Mercedes of Bellevue. I've been to a few AutoNation dealerships in the past, and dread the sales experience. Not the case here, and that's great. Seems like they are continuing the Barrier quality and experience.

Paul

Nov 24, 2015

Overall experience was superior from the many other dealers I have done business with over the past 30 years. I would not hesitate to refer someone to Mercedes-Benz of Bellevue.

Susan DePriest

Nov 21, 2015

Prompt, courteous service from start to finish of scheduled maintenance service!Greeter, Jerome, is the BEST! Service Tech. Advisor, Patrick, is also the BEST!I've been happy with their service for over 5 years that I've been bringing my car to them for service and have never been disappointed!

E.C.

Nov 19, 2015

I had my car in for a warranty repair, fuel tank replacement. The repair took more work than both Mercedes and I expected. Sheryl and Ed in service, made sure it was completed to my satisfaction and even replaced an additional part at their cost. Big props to Sheryl and the manager who approved it. I have not experienced a European repair shop which would go to this extent. They have earned a customer for life. I will be using Bellevue Mercedes for all of my service and car buying needs. Thanks! EC

Mercedes Benz Belelvue

Nov 16, 2015

The seeker Wayne and financial manager in Bellevue followed my case so seriously and they helped me so much to buy my car

Melissa Bay

Nov 16, 2015

My sales rep was thoughtful in helping develop a package that met my needs. Not pushy. Very easy to work with and made the process fun. The car I decided on is wonderful. Couldn't be happier.

Radha

Nov 15, 2015

They received me well from day one and helped me make my choice with various test drives.

alan chaffee

Nov 12, 2015

one of the best car buying experiences that I have ever had

Cooper 1108

Nov 12, 2015

The staff was very helpful all along the way. We did a custom order and everything went smoothly. Definitely would recommend this dealership for the purchase of a new Mercedes. And the support after the sale, explaining all of the many features was great.

Fong

Nov 5, 2015

I purchased a GLA 250. And I love this car a lot. Also I had received the best customer service and experience from Mercedes Benz of Bellevue. And in the future I look forward to having business with this story and their professional staff again. This is absolutely my best experience of buying a car.

AngelaU

Oct 15, 2015

Mercedes GLK350 - very knowledgeable and excellent customer service.

A.S.

Oct 15, 2015

I had such a pleasant experience working with Denis when I bought my car here. The whole interaction was never salesy or pushy and he felt like a family member shopping with me for a car rather than a sales guy trying to make a buck. This was the first place I came in the morning and its where I ended up buying my car later that evening. Another really happy customer, Thanks MB Bellevue and Denis!!

Vicki

Oct 13, 2015

Mercedes Benz of Bellevue offers outstanding customer service, competitive pricing, and great maintenance. There is not a single part of the process that they don't excel in. Greg Prokopp made the transition from lease to purchase so easy that I barely recognized I was buying a car! It was like chatting with an old best friend. We drove away with the car we wanted at the price we wanted with an included service plan. The choice is easy, go see Greg when you need a car.

Roland

Oct 12, 2015

Really enjoyed working with Pam P. to find the right CPO vehicle to suit our needs. Great dealership too - open and friendly with a good-sized inventory.

WP

Oct 12, 2015

We stopped by and waited a while. It was Sunday and sales team was busy. However, we still got a great service by Chris W. and finally drove the GLK350 home that day before dinner time.

Subhash Kapre

Oct 10, 2015

I wanted to buy a s class vehicle. I contacted the dealer and they were very open and considerate to what I wanted. I was extremely satisfied with the attention and service.I give 5 stars for all this.

Frandi Tjuandi

Oct 5, 2015

I was served by Heru Tarjoto who were very welcoming and friendly. He brought around the showroom showing me all the car I was very interested and after I selected the one I wanted he gave me the best price he could give me which was quite generous. He also tried to negotiate the price lower with his manager which I appreciate greatly. I would recommend him to other and next time I buy a Mercedes I would approach him.

KapreSV

Sep 30, 2015

After I had indicated my desire to buy a Mercedes S 500, I was guided to mysarisfartion on all queries, the deal was to my satisfaction.

Mary MM

Sep 30, 2015

We purchased a GLK250 2 years ago from Mercedes-Benz of Bellevue. I just took it in for the annual maintenance - my second since owning the car. Mark answered my questions, met my time frame needs and provided proactive communication when the vehicle was done - and it was done before I expected! Wonderful service. Throughout the year I periodically get a tire pressure warning light. When I take it in on the fly, they always promptly take care of me with a smile.

Pritesh Badiani

Sep 29, 2015

Anthony Ngo was very helpful and responsive. He advised me very well and followed up with a courtesy call to make sure everything was in order after I left the showroom.

Aman narula

Sep 20, 2015

Painless buying process. We were in and out very quickly with our new car.

SD in Washington

Sep 12, 2015

I was looking for a new car and went into Mercedes-Benz of Bellevue. Pam Pugel a sales representative was the first person that I met. I was interested in a CLA and she explained the information about the car. I was impressed by her helpful, non- pressured approach. When I went back a month later, I had her business card in hand and specifically asked to talk to her. Throughout the car buying process she was attentive, helpful and thorough in her approach. When the car was delivered and I went to pick it up she made certain that I understood the different features of the car. The whole process of buying my car from Mercedes of Bellevue was the positive thanks to Pam.

Donald Smith See above- to test drive a vehicle

Sep 11, 2015

I stopped in MB of Bellevue asking to test drive a GLK 350, having absolutely no intention of buying a vehicle at that time. A very personable and informative sales person named Mark Mattecheck helped me. Long story short, I bought GLK 350 that day.

karen allen

Sep 10, 2015

no high pressure staff and the showroom was lovely, a pleasant experience and when i called the dealership THEY ANSWERED THE PHONE, unlike other dealerships that do not, it is always great to get a live person instead of leaving a # and waiting for a call back.

Bridgitte

Sep 3, 2015

My experience with Patrick in service was excellent! This interaction from beginning to end Is what I rate as excellent.

Dave Baron

Sep 3, 2015

Chris Wright & his team at MB Bellevue provided me with my best car buying experience ever. Chris was informative, professional and personable, and he went the extra mile to make my purchase possible. I am totally satisfied with my experience at MB Bellevue!Dave Baron

Bryan

Sep 2, 2015

Evan Youngquist is awesome. The showroom was beautiful

Augusto

Sep 2, 2015

Ed Brown from MB of Bellevue was absolutely great. Got exactly what the car needed right and without going overboard in expenses. A+

L

Sep 1, 2015

i love my new Mercedes CLA 250, and my experience at Mercedes Bellevue is perfect

GlassHalfFull

Aug 25, 2015

Sales person was very helpful. He asked for what we were looking for and helped us get the right car. He was patient with us as we changed our minds couple of times over 2 days. Financing options were clearly explained too.

Namita

Aug 18, 2015

Look for Dan. He was very transparent about all the options and costs associated. Very knowledgeable about the cars too.

bobby

Aug 18, 2015

love the waiting area, monitors for service area,parts dept.

Doug

Aug 12, 2015

Good overall experience. Bought the car slightly over the price I felt it was worth. They also were under on my trade.

Jei

Aug 7, 2015

I recently purchased an E350 for my wife and I have to say, this was one of the best customer service experiences I have ever had. I was met by Mark Mattecheck who was extremely friendly, professional and who also possessed a knowledge base of these cars that is very uncanny. The time he spent getting to know my needs and helping to find just the right model was amazing. The entire process was extremely fun and as this purchase was for my wife's birthday he went the extra mile and helped me turn our new vehicle into a gift that I presented to her at her birthday party. With Mark, the service doesn't stop, after this memorable weekend had concluded, my wife and I stopped by and he familiarized us with the entire car in great detail and introduced us to his entire support team from sales managers all the way to the detailers and service staff. Way to go Mark! Mercedes Benz founder Gottlieb Daimler would be proud as you definitely live the MB brand "the best or nothing." Thanks again for helping me make my wife's birthday an unforgettable one. You're the BEST!

william perkins

Aug 7, 2015

I was unprepared for the cumbersome process. Apparently the issues of ID Fraud and DEADBEATS in general has induced safeguards in the sales process. Having a Notary Public come to my residence to verify that I am who I am was surreal! Unfortunately, it seems necessary. I'm happy with the MB E350 COUPE! My previous car was a MB CLK 350, 2009.

oudi zheng

Aug 6, 2015

I bought a E350, 2013 used car. The car is very good in condition. The services also very good.

Senthil

Jul 27, 2015

I had an opportunity to buy a pre-owned Mercedes at the Autonation's Mercedes Benz of Bellevue dealership. I must admit that the excellence in the quality of service at this dealership is quite evident through out the purchasing process. The management and the staff members are more than willing to help you choose the car that matches your requirement. In the process of buying my first car, I had an opportunity to interact Wayne Thiessen, Daniel Maclaren and Mark Mattecheck. Being my first car I had too many questions and also had too many options in mind. My interactions with them narrowed down my options, had my questions answered and in the end helped me make an informed choice of the vehicle. Each one of them exhibited great amounts of patience and professionalism. I did do my research with regard to the pricing of the vehicle using few online tools and I strongly believe that this dealership provides great value for money. In short from my personal experience this dealership is where excellent cars are being sold and serviced by an excellent team. Thanks for a memorable shopping experience !!!

Anourath Manivong

Jul 23, 2015

Good sale man, great customer service , feel comfortable

Stephanie Southwick

Jul 6, 2015

Evan Younquist and the entire team made our experience wonderful. We were in and out of there in no time with a brand new car. Evan went the extra mile to get our car sooner than expected. The financing department and the sales manager were excellent to work with.

Donna

Jun 23, 2015

Very nice friendly efficient, everyone was knowledgable and helpful

John M.

Jun 22, 2015

I brought in my 2001 C320, purchased from an individual, that fact known, they still made me feel welcome in the service area. Listened to the problems I was having and communicated the issues to the techs. Solutions were identified, communicated to me with estimated costs, and the part was ordered. Part came in too late to be installed that day, I was called and notified and of the delay in delivery. Picked up my car the next day, and the bill was as estimated, problems were solved. Can't ask for more.

author

Jun 10, 2015

It was really a great and smooth experience visiting this dealership

Ablake84

May 19, 2015

Working with this dealership has been an absolute NIGHTMARE!!! My fiance and I came into the dealership to look at a 2007 Yukon Denali. After test driving the truck we made an appointment with Pam to come and talk numbers. We waited over 30 minutes for her. We waited past our appointment time. We made a second appointment to take the truck to GMC and get an inspection. Showing up to the dealership, I had to wait for an hour for Pam. She was over 45 minutes late to our second appointment. She caused me to be late getting the truck to GMC. She wasted my time and the service center's time at GMC. Upon getting the vehicle inspected it was found that there were some things wrong with it. A bare minimum of $1,500 worth of work, to around 3k. I needed to discuss the inspection with my fiance before making a decision (my fiance who works Monday through Friday and is unavailable until after 5:00PM). Upon returning to the Mercedes Benz of Bellevue Pam approached me pressuring me to make a decision (without talking to my fiance first). Then a second sales associate approached me stating that 3 people were interested in the car (after it had sat on their lot for two months literally untouched by a single person). Danny, the manager, then approached me and VERY aggressively stated he had 4 or 5 people who wanted the car and they absolutely would buy it today so I HAD to make a decision (again without speaking to my fiance). Danny was so incredibly aggressive I would not have given him my business even if I had mounds cash falling out of my pockets. He was miserable to work with! The 3 sales associates were pushy and down right dishonest. Still, I left the dealership with plans to speak to my fiance about the car that night and before I was able to do so I received a text from Pam stating the truck sold. We had offered them the title to my SUV, as collateral to hold the Yukon. They denied our offer. Two weeks go by and my fiance and I get an email from Pam stating the dealership had gotten in another 2007 Yukon Denali. Same color, similar milage and specs, same price. We asked if it was the same vehicle and if it was not the same truck if we could get the VIN number on it. Pam replied assuring us that it was not the same truck and provided us with a VIN number that was in fact different than the first Yukon. She emailed us throughout the week letting us know that the truck was in reconditioning and she would confirm on Friday if it was ready for a test drive. We made a tentative appointment to come in on Friday, in which she told us she would be busy but that Scott would be available to help us. Late Friday afternoon we received an email from Pam confirming we could come in for the test drive. When we arrived on Friday, Scott was gone. Pam had not even checked the schedule as Scott did not even work that day. I was already feeling jerked around by the dealership due to our previous interactions and this definitely did not make matters any better. Pam found someone else to help us, Dennis. Dennis came over and more confusion began! Pam had given us the specs of the SOLD Yukon, with the VIN number of the NEW Yukon. She also lied as it was NOT a 2007, it was a 2009. She told us the cost was $17,994 and it in fact was $27,991. My fiance still trying to give them the benefit of the doubt said "Okay, its fine, lets just go ahead and test drive the truck to see if we even like it". Dennis, then informed us that, that was not even a possibility because the Yukon was not out of the service center!!! That the truck was still going through reconditioning!!! I drove down from Bothell during rush hour traffic, to downtown Seattle to pick up my fiance, then to Bellevue JUST to test drive the Yukon specifically because Pam had confirmed that day that the truck was ready for a test drive. Dennis who kept apologizing profusely over and over for the entire situation, said he would talk to Danny as well as Pam about what had occurred. Dennis also informed us that he would contact us when the car was ready to take out for a drive. 5 DAYS LATER we have not heard a single word! The truck now?..... LISTED up for sale on their website, available to be reserved for a test drive. REALLY?! and NO call letting us know. We did not receive an apology from Pam, we did not receive an apology from Danny. We did not receive a phone call or an email, or anything! They wasted our time, they jerked us around and they didn't even have the decency to try and fix the situation to win our business back. I cannot stress this enough, GO SOMEWHERE ELSE!!

Miguel Caballero Pinto

Mar 12, 2015

John Creseto was our dealer and we only have good things to say about him. He made the whole process really smooth and we was really helpful.

Byeng Kim

Mar 11, 2015

Everthing was smooth. Saleman was polite and knowledgable.

Andrew Dy

Mar 9, 2015

I just got a major service done on my car and the experience was 10 of 10. Rafael Burruel the service coordinator went above and beyond expectation. Service like this is what would make me want to buy another car from them.

KLH

Mar 6, 2015

Came in for service. Took shuttle to Bellevue Sq. They called me when the car was ready and picked me up. Recommended some other needs. Going back next week for those. KLH

robert levin

Mar 4, 2015

Very professional and friendly. Will absolutely buy from them again.

Terry Kaytor

Mar 3, 2015

We visited several other Seattle-area car dealers prior to visiting Mercedes-Benz of Bellevue. Mercedes-Benz of Bellevue is "head and shoulders" above their competitors. Not even close.

MaierRV

Mar 3, 2015

I was looking for a newer used convertible. Fortunately, a car fitting my needs was available. The process was hassle free and the interaction profession and non pressured. The deal was appropriate and the process reasonable. Of course, I wanted more for my trade in but some goals are not achievable. Very supportive and helpful staff. If you have the means, the experience is very pleasant compared to experiences with other sales forces and institutional attitudes.

Negar

Mar 2, 2015

The service is always great and I can rely on them to service my car in a timely manner.

KSK

Feb 27, 2015

They did everything on time, provided good advise.

Udi Wagley

Feb 25, 2015

I was there last month to purchase my GLK 350, the moment I stepped in till the day I decided to go back and bring my beauty home. Throughout the buying process I had an incredible experience at Mercedes Benz of Bellevue. Cole Gorman and Arthur Suriya were two main sales person I dealt with, very honest, upfront and knowledgeable sales guys I have come across. Cole and Arthur checked back with me few times after I bought my GLK home to see how it was driving, they even gave me free floor mats :) extremely pleasant experience. These two people should be rewarded, I am very picky when it comes to customer service but hands down I did receive A1 service at Benz of Bellevue

RK

Feb 23, 2015

We were shopping for a new car and one of the candidates was a GLA. Even though we ended up buying a different car brand elsewhere, the level of customer care, attention and friendliness of the staff could not have been better than here at MB at Bellevue. Dante deserves all kudos for being a great salesman, honest, prompt, open and friendly. Our next car will definitely have to be an MB :)

Qing

Feb 22, 2015

I've been looking into buying a Mercedes for a long time, and this dealer gave me a really easy and good deal.

Kent Vaughn

Feb 20, 2015

Dante Jenkins and Jason in Finance were great to work with . I highly recommend Dante and will work with him again.

Larainedd

Feb 17, 2015

Paul was the salesman helped me a lot! He is friendly and funny, and make it really efficient for everything get done. He also taught me a lot about how to use the car, he is helpful!

Chris J

Feb 15, 2015

Friendly and knowledgeable sales personnel. I had particularly good experience with Dan MacLaren, who provided me with his cell phone number and was available any time to answer my questions. He also provided me frequent updates on status of my car which was imported from a different dealership from out of state.Dan also made sure that verbal agreements that were not captured in preliminary contract were honored during final purchase. Look for Dan and Dante!!

Lily

Feb 12, 2015

I ordered a special GL 450 (selected various options). The buying process is terrible. The car was delayed for about 1 months, which completely messed up my holidays vacations schedule with associated other plans. The car is a 5 start and I wish the buying process can be a 5 start as well.With that being said, I am very happy with the sale person, he is really knowledgable about the car, and very helpful during the entire process. His services is really beyond the call of duty. I would recommend a friend to this dealer, because this sale person.

tara

Feb 12, 2015

I got a 2015 c class and I worked with Mr. Heru. He was great person to work with .no pressure,courteous and knowledgeable. All and all one of the nicest sales associates that I ever worked with.

F. Arron

Feb 11, 2015

I was turning in an expiring lease and re-upped with a new Mercedes

Jonathan Love

Feb 10, 2015

I was looking to reduce car payments. Initially I was going to sell our Accura TL back to the Accura dealer and then purchase something used. My wife happened to see a car on the Bellevue web site which looked too good to be true. We made inquiries and Jason Boullion took it from there. He was able to accommodate us with a good deal where we traded in the Accura and came away with a very nice 2014 CL250. This was for me a very good purchasing experience, especially as the standard of service we received does not stop when we drove off... it continues while we remain a Mercedes owner.

Dr. Kenneth R, Wright

Feb 7, 2015

My sales and service experience was magical; crisp, focused, efficient and over the top in customer support efforts.

xiang sun

Feb 6, 2015

Heru is a nice guy! He is griendly and profession!

David & Tia Bocock

Feb 4, 2015

We purchased our previous C300 from Mercedes-Benz of Bellevue and returned when it was time to look for an update. We were greeted right away and treated well by everyone we encountered. We told the salesman what we wanted, and we had to leave to make an appointment. He had found us the exact car we were looking for by the time we returned a couple hours later. The buying process was no nonsense - which we appreciate. We had great customer service throughout the previous 6 years we owned our last car and are looking forward to continuing our relationship with Mercedes-Benz of Bellevue!

Joan Carufel

Feb 3, 2015

I have fallen in love again. I spent 28 years driving my 1987 Celica - beautiful design - in perfect running order but unfortunately a stick shift. It was time to shift to automatic. I test drove a number of top rated cars but none had the solid feel of the Mercedes. It is a beautiful design and perfect size for me. It is a delight to drive.I am so pleased that Dante understood the qualities I wanted and needed in a car and found this car for me.

Satisfied at Mercedes of Bellevue

Feb 3, 2015

Mercedes of Bellevue - (formerly Barrier Motors) recently sold me a pre-owned Mercedes. I came to the dealership seeking assistance in model selection and price. Sales rep Denis Ivankin was excellent in assisting me in identifying and selecting a vehicle without any pressure, while providing a continuing avenue for information and questions which where answered honestly and without hesitation. Sales Manager Michael Feorene went out of his way to assure that the vehicle chosen met my expectations prior to closing and that the price negotiations were fair. Highly recommend the dealership and these individuals to anyone seeking a luxury vehicle in the Seattle area. It's worth the trip to Bellevue.

Dan MacLaren

Feb 3, 2015

Dan make everything very easy and smooth, everyone is very helpful

Norma Raisio

Jan 29, 2015

My salesman at Mercedes Benz of Bellevue, David Johnston, was the best in every area of service and attention of any salesperson I have had there. Exceptional in customer service, accommodating me in every area of finding the right car, financing, and all the many needs I wanted in an automobile.I will be happy to recommend him to everyone I know wanting any service or purchase from that dealership.

Loril

Jan 23, 2015

I have been a client of Mercedes-Benz of Bellevue for the past 20 years. My Sales Manager John Cresto worked hard to locate my new car and make sure when I was heading home with the car I was well briefed on how to operate it. When I picked the car up it looked brand new - The detail work was amazing! Another reason why I chose this dealership was the excellent service I have received on all vehicles previously. Thank you Sheryl P for all you do! Another excellent sales experience with John at Mercedes. I would never purchase a car anywhere else.

J Gaberria

Jan 22, 2015

I wrote a review on January 12th & it did not show the star ratings I had chosen on the original review. I am therefore writing this review again as I would like the ratings to show as I had chosen them. I have just bought a car from MB Bellevue with the help of Jason Boullion. Jason was very pleasant to work with & was extremely helpful. I had bought my previous car from MB Bellevue.

cathy wong

Jan 21, 2015

the staffs are extreamly nice and helpful. they even come to my home to teach me. and they offer life time free car washing. .

j Wright

Jan 20, 2015

Great Experience in purchasing new Mercedes GL, Dante is a rockstar.

Carolyn D

Jan 16, 2015

They're always quick, efficient, and extremely customer-centric! A first class facility with first class employees.

Kevin

Jan 13, 2015

4 th car from them. Always easy. Tell them what I want, they get a few cars to look at and then the part everyone hates is the price. It's always been easy, here.. Right to the point and papwrwork. In/out in an hour. Love it

J.Gaberria

Jan 12, 2015

Purchased a car & the service received was very good.Bought my previous car from the same dealership too.

NM

Jan 9, 2015

Amazing customer service. Not pushy ....very classy. Highly highly recommend! You will love the experience.

Terry D. Osburn

Jan 8, 2015

The head mechanical coordinator, Keith Reid was great. He had my car in and out and washed in less then an hour. The price was also good, which was and is very important to me.

the greek

Jan 6, 2015

bought a SL550 in about 15 minutes with no pressure. A nice experience which I was not expecting or anticipated.

Terri

Jan 6, 2015

We purchased our car here, they have serviced it since. They are friendly, offer car if needed and repairs are always discussed.

zeke1963tr

Jan 3, 2015

I had an appointment with a salesman to look at a 2104 E350. Whe I showed up at the agreed time he simply did not show up and I left after 20 minutes (his phone was always busy). He later left me a voice mail saying he was tied up with a pop-in customer, disregarding I was NOT a pop-in customer and he could have asked someone else to help me out. Their loss. I purchased a car from another MB dealer.

Sandeesh

Jan 2, 2015

I have stepped in to the dealer ship to purchase GL Class Palladium Silver and I know what I need. I was introduced to the sales person, Kevin. He was very patience enough to know about the car I am interested and gave the demonstration about the features, options and pros / cons of the options available. He has allowed us to do the test drive and has explained many new features introduced with the new model. I was able to evaluate and pick the choice i need with the test drive. After the test drive, I took my time to decide on the Vehicle and packages required and he had the vehicle ready pulled out from the inventory and ready with in an hour. My experience with MB of Bellevue is quite easy, quick and pleasant.

steve ma

Jan 1, 2015

great experience, very nice facility, great service

Andrew Puguh

Jan 1, 2015

Heru is the name of sales that help me to find the car which is I am looking for. Heru helps me with a lot of passion so that I will be able to find the right car for me.

Mercedes Owner

Dec 30, 2014

Thank you for hiring such competent Service Reps such as Keith R. He has been my Service Rep. for the past 3 years. He has experience and my trust. Thank you Keith

David

Dec 24, 2014

Great service, everything went smoothly, fast, and saved me a lot of time. Jason Boullion is the best to help me get a S class for my wife. He took care of us very well, before, during, and even after the delivery. My wife loves the car, and the great service.

Sabrina

Dec 24, 2014

They were professional, helpful, and extremely friendly. I would recommend to anyone!

Phil

Dec 19, 2014

I recently purchased a 2015 glk 250 bluetec fromMBOB ( European delivery ) it ended up being easy and fun, the salesman was knowledgeable and friendly and very helpful.This was not unexpected as I had the same experience with the same salesman 6 years ago when I purchased my first car from BMoB.I would definitively recommend this dealership to anybody

Rose T. DeGracia

Dec 19, 2014

Our buying experience was great! The salesman who attended to us was very professional. He was knowledgeable., courteous, patient and willing to answer whatever questions we had. He offered unconditional service for whatever concerns we may have about the car. Additionally, he assisted me in driving the car around the neighborhood so I can get the feel and be comfortable driving it. We were also pleased with the negotiated price.

john fowler

Dec 19, 2014

Dante was personable and very accommodating. This is my 2nd Mercedes in the stable and my business partner will be seeing Dante within the next couple of months. We are Mercedes advocates.Thank you Dante

Shanda

Dec 10, 2014

Art was fantastic! We were looking for a bigger SUV, but in a limited price range. He treated us like any other customer and made us feel excellent about our purchase. Ask for Art if you go, you won't be disappointed!

RubeyTues

Nov 13, 2014

I've been shopping for at least 3 months for the right MB. I knew what I wanted, 2012-2013 E350, 4Matic (P2 if possible). I shopped on the internet and found a strong potential but when I got to the lot I was informed that it was sent to auction because it did not meet MB safety checklist. I was impressed and a bit disappointed...did I mention I live South! But all was not lost, there were two other models on the floor one a 2011 and the other 2012. The decision was tough but once I test drove the 2011 and found it had P2 I was sold. The sales person was very pleasant, very helpful, and stayed late to assist with the transaction. thank you!

Lonni

Mar 17, 2014

We came from out of town to see one used Acura SUV on their lot. We had previously talked to one salesman on the phone but he was on his day off the day we arrived. Another salesman helped us right away and was the most gracious and caring man through the two days we were dealing there. We did buy the Acura - got a very good price for it - and were treated as if we were buying a brand new expensive Mercedes Benz. Everyone was friendly and made us feel welcomed and comfortable. It was such a nice experience we will most certainly shop there again. We even plan to stop by and say hello when we are in the area. Thank you Barrier.

Kris

May 6, 2013

I have been doing business with Barrier Mercedes for years and I absolutely love the relationship that I have with them. The folks in the service department know me by name and they treat me and my family wonderfully. 100% customer satisfaction is their goal everytime I set foot on their property. The new dealership is beyond beautiful! If you have not been to the show room you owe it to yourself to stop by before deciding to buy or service a Mercedes anywhere else. I have purchased several cars from several dealerships in the sate and I am now a Barrier client for life, they do it right bith for sales and service.

MBtkd

Aug 18, 2012

Avoid this dealer if you want any service on your MB.Horrible knowledge, great on coming up with all sorts of excuses to justify their errors.

Buyer

Mar 30, 2012

My husband and son went shopping for a used MB SUV with $55,000 cash to spend on 03/28/12. Not one salesman at the dealer would even greet them much less actually assist them. My husband spent about a half an hour trying to look on his own and waved at the group of salemen standing around talking to each other and yet not one would make any effort to ask if he wanted any help. Their loss, we bought a 2010 ML350 from another dealer.

neveragain-barrier

Jan 24, 2012

The purchasing experience was expected--multiple visits, calls, emails, during the time the salesperson was obviously disappointed we changed our minds from a new car to a CPO purchase. The pricing was fair for the product, and the entire check-out process was actually pleasant enough for me to say OK.It was the post-sales work that has been horrible. It has been 2 months since we purchased the vehicle, the temporary plates have expired, I have not heard from the sales person NOR his manager in over a month. Even worse, the promised mBrace trial cannot be used since the vehicle (even though CPO by this dealership) was never programmed properly for mBrace to begin with!!Our service appointments are 'paid' for with Barrier; however, once that period is over you can be sure we will NOT be returning to Barrier Mercedes Benz. They have lost our trust BIG TIME. DO NOT BE LURED BY THEIR PRETTY SHOW ROOM OR SERVICE BAYS. THESE PEOPLE WILL NOT HELP YOU AFTER YOU SIGN.We regret purchasing our vehicle (although the vehicle thus far has been awesome) from this dealership and from our sales rep, Brian.

majdib

Jan 4, 2011

I leased an R350 from this dealer. When the lease is up, I was looking to get another R or Gl. They were prices they were giving me were over the top. Even when I explained to them that it amounts to APR of more than 25%, they didn't seem to take they had one lady in particular (sales manager) that kept harassing the sales guy working with me, and not giving him any numbers he can work with. He had been there for 2 months and told all customers were complaining about their over the top pricing.

clk320

Jul 3, 2008

Barrier is a high priced flashy place to have your car worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times and have had some mixed results but overall good experiences. There are a lot of perks like good coffee, shuttle service (they love taking you to Bell Square), umbrellas when it rains, etc. The only bad things I have to say is that sometimes the reps can be a little snobby (but 98% of the time they are incredibly nice and professional) and the service isn't always perfect. One time that I had my car serviced there they suggested that I get new brake pads, I said okay and they installed new pads. The next day my "service brakes immediately" light went off so I called Barrier. Obviously I was a bit upset but they took care of it immediately, for free and even did some extra work for free that they had quoted me would cost $350. Service techs make mistakes but atleast Barrier went above and beyond to fix it. My best experience there was when I had a head light go out. I pulled into the covered service area and the service guy ran off as he saw me coming. I was getting upset that he took off as I pulled in, but then he came running back with a light bulb in hand. He asked me to pop the hood, I did and he swapped the bulbs. I pulled out my wallet and asked him what I owed and he said "Free of charge sir. Have a nice day". He had made my day nice. I certainly don't expect to have the little things taken care of for free regularly but it really made me happy that I do business with them. I'm only 26 years old and respect isn't always easy to come by. I can't vouch for every person that works there but I can say that almost everyone I have dealt with was determined to provide good customer service. And about the shuttle, they have taken me to numerous places around Bellevue and either I call them for a ride when I want or they call me when my car is ready, my choice.

mikeji

Feb 9, 2007

Today I just walked away from this dealer for good! I feel so relieved that I decide to buy a different car next time. I'm going back to BMW which I always loved. 4 years ago, when I decided to update my BMW 5 series, I thought it might be fun to try Mercedes. The first place I tried is Barrier Motors in Bellevue. Needless to say, I was very disappointed due to the snobbish sales people. They were not friendly, and very aloof on our request for service. Disappointed, I shopped at Phil Smart in Seattle, which gave me a totally different experience! I was really impressed with the level of service that comes with the purchase. However, since I live in Bellevue, I didn't want to have my car serviced in Seattle, and so I went to Barrier Motors for service. They accepted me, and I had a good luck working with a guy who is really nice. Unfortunately, that guy left the company not long ago, and since then, my experience has not been very pleasant. Today I finally got fed up, and cancelled my reservation right in front of the service rep due to the rude attitude and bad experience. I told them they had just lost a customer forever.Good luck!Mike

lbnana

Sep 9, 2006

I own a 2003 SL500 and could not raise the top late yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Called roadside assistance and they called Mercedes Benz of Bellevue and their service manager strickly forbade his technician from taking the call.Isn't that GREAT customer service. They then called Phil Smart and they said that they had no problem taking the call and their technician Rick tried to help but to no avail. Barrier must have a problem taking calls if they are not located on the Eastside. I will never ever go to them for service or buy car from them. They are the rudest dealer that I have ever dealt with and at this level of automobile I expect to be treated with some courtesy.

daisy

Dec 29, 2003

June, 2003: Bought a used 1999 C230. Working with Sales was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Had nightmare experience with detailing department. For starters, they lost my car! Detail shop did terrible repaint work. All was fixed to my satisfaction eventually.<br><br>November, 2003: Had car in for tire rotation and balancing. $90+!! Shuttle service was provided which was helpful.<br><br>June-December, 2003: Have taken my car there several times for washing. This process seems to work well and in a timely manner.<br><br>December 26, 2003: Took my car in for some minor repair/adjustments. Working with Hank Boone was how I have always thought customer service should be - EXCELLENT!

Ten

Oct 10, 2003

This rating is for the service department only. Great service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be ready to buy today......and that is with driving in with a new E-500. Still did not get much in the way of interest in answering questions.<br>Bought the 2003 E-500 at another dealer as I could not get a salesman to return my calls regarding purchase. Tried 2 salesmen and no return call. Hard to believe!!!

dabeze

Jun 28, 2003

Immediatly walking in you get the feeling these guys will only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited Saab, GMC, and Lexus. The MB dealership had the worst customer service. On another note, the lot is imaculate, and the sales & service staff are very professional. Just dont go in there unless you are rolling an S class, they wouldnt have the time for a lowly C class owner like me (rolls eyes).