Used Cars for Sale at Mercedes-Benz of Boerne in Boerne, TX

Al B.

Dec 16, 2015

I wanted to surprise my wife with a new car for Christmas, and found willing co-conspirators Mark Reilly and John Wang to make it possible. Professional, courteous, helpful, are words that come to mind to describe our purchase experience, however fun was the operative word when I brought my wife in to recieve the car. It was FUN! Really, purchasing a new car was actually fun! Merry Christmas!

Anish

Dec 16, 2015

Thanks so much Mark Reilly for being so courteous and nice. The whole experience was very good and hassle free. Mark was very helpful in the whole process and I would recommend dealing with him for any future business with MB of Boerne Have deleted one star for the management team because there was almost a 100 miles difference in the odometer after the deal was closed. (I picked the car next day after the deal was closed)

Andy McCulley

Dec 9, 2015

My husband and I drove from Del Rio to look at a Ford and ended up at Mercedes of Boerne. Mr. Valenzuela greeted us and showed us a few vehicles. He was showing us a GMC when my husband saw a Lincoln. Mr.Valenzuela showed us the carfax and assured us the vehicle did not have prior damage. We ended up purchasing the vehicle. Thank you Mercedes and Michael for making this painless. A.M

Kathy Moore

Dec 9, 2015

We have known Mr. Valenzuela since our Harley purchase. He knows his business. He guided us through the purchase and the finances that we received with our new Mercedes. We have always heard " if your going to buy a Mercedes buy it from Boerne." The best buying experience for sure.

James

Dec 8, 2015

We have known Mr. Valenzuela several years now and we couldn't even think about buying a vehicle else where. Very professional and very knowledgeable .

Bev P

Dec 2, 2015

I was a little skeptical about going to a dealer alone with my son being out of State, thats until I meant Mr.Valenzuela. He was a very sharp dressed young man that was kind and very knowledgeable. I noticed he did put a little urgency on the new vehicle but never pressured me. I have always read that dealers can be very high pressured. But the Mercedes dealer in Boerne was nothing like that. I was able to use a certificate from my bank and received a fairly nice rebate. My son lives in Colorado and will be coming down here in June to purchase a vehicle from Mercedes Benz of Boerne. Thanks to everyone at Mercedes.

Keith Coons

Nov 25, 2015

I drove in from Dripping Springs Tx after hours and was still able to test drive the truck I was looking at. Came back the next day and drove off in my new/used truck. First rate facilities and first class people. I was treated like I just bought a new Mercedes instead of a used truck. Thanks

NanaB

Nov 25, 2015

Very short and sweet. What brought me to MB Boerne was a prompt response to my email inquiry into a trade in. Mark Reily called me back within minutes. I had been browsing different vehicles and dealers for months. So we met that very day. He was very helpful and accomodating regards my needs. We found the right vehicle that afternoon. Travis Eiland, finance manager, was able to get through all the banking needs swiftly and very informative, even for a novice like me.

Davis O.

Oct 13, 2015

Let me start off by saying that I completed 85% of my vehicle purchase via Text with Mark Reilly at this Mercedes Benz of Boerne, TX and the process went seamless. Mark kept in contact with me throughout the whole process and I was greeted with welcoming arms when I finally did arrive at the dealership. The entire staff was understanding and cooperative. I had an amazing experience and I would recommend this Dealership and Sales Staff to anyone of my friends, coworkers, and to you reading this post. If Mark Reilly is available, I would suggest giving him a call or email by contacting the dealership! FYI - I am a real customer who has no interest in this dealership and I have purchased 3 luxury cars around the country within the last six years.

Ulysses and Alicia Ortegon

Oct 13, 2015

My family and I highly recommend Mercedes-Benz of Boerne. The facility was clean and we were friendly greeted as soon as we walked in. We received outstanding service from Mark Reilly. He was great to deal with, no pressure and led my wife and I through the process. He also followed up a few days later and checked in to see how things were going. We are extremely happy with our truck! I appreciate the high level of service provided by Mercedes-Benz of Boerne. Sales, Customer Service (my kids loved the pastries!), and Finance Dept. overall outstanding service. Our 3- hour drive to Boerne, TX was well worth it.

Brad W.

Oct 9, 2015

My salesman Matk Reilly worked hard to provide the best deal possible and even came in on his day off to accommodate my schedule and provide the car I needed when I needed it! Great service and a great deal!

Laly DeLACruz

Oct 6, 2015

We have bought several cars from Mike Valenzuela and he always offers impeccable service, We drive three hours but it is well worth it. Thanks Mercedes of Boerne.

Eddadel

Oct 5, 2015

My immense gratitude to Robert Guenther for the personal attention and exceptional care he provided me with during this exciting event in my life! Robert's kindness, patience and understanding helped make this decision to purchase my dream car a reality. I am a true believer that there are no such things as coincidences. My fiance and I had the pleasure of meeting and establishing a relationship with Robert a year ago, just by walking in the dealership one day. And then, I just happened to come in the same day the dreamy 2012 E350 cabriolet was dropped off. I think it's safe to say...it was all meant to be and life is good! Thank you Robert and Mercedes-Benz of Boerne for making my heart smile! Looking forward to a long,lasting friendship!

Yanela Wynne

Oct 5, 2015

dealership has by far been one of the best experiences we have had when purchasing a vehicle. Our sales counselor Mark Reilly was so professional and made the car buying experience very pleasureable. He was always very quick to return our calls and answer all our questions. The general manager, also a delight to work with very down to earth old school county. You really felt like they "cared" about you, treated you like a part of the family rather than just another consumer. I purchased a used vehicle from them. They went above and beyond to ensure this vehicle was running perfectly and that we were 100% satisfied with the purchase. Months after, they continue to follow up to ensure all is well. I HIGHLY RECOMMEND THIS DEALERSHIP (specifically Mark Reilly, in sales) - THEY ARE HONEST PEOPLE, REAL STRAIGHT SHOOTERS!

Chandler

Oct 5, 2015

It was a great and relatively easy experience to purchase my vehicle from Mark R. at Mercedes of Boerne. They were really professional, friendly, the dealership was in a flawless condition, and Mark went above and beyond my expectations. I even received a hand written letter from Mark after making my purchase. Who can honestly say that happened to them anywhere else they have purchased a vehicle from before? The only issue I had came from getting my license plate. Something somewhere went wrong, but after a quick call everything was resolved and the license made it to my mail box within a week. Overall, fantastic service.

Keith

Oct 5, 2015

I bought a used car from them a few months ago and everything about the transaction went very well. Go see Mark R. if you want a great salesman!

bmw

Jun 29, 2015

I was trying to purchase a car from them. Even after sending them a check of over $30,000 as down payment and signing the papers I wasnt able to get my car. They dont want to deal with shipping the car to you and they ignored my calls and messages when I was trying to get the car shipped or my money back.

SD

Mar 26, 2015

The positive reviews are spot-on. I'm moving to San Antonio later this year (2015). I had read positive reviews about this dealership so visited them in March. Jeff Ramirez was my sales consultant and I closed the deal with Jeff Ahlfors the sales manager. Both of them were excellent: professional, courteous, and attentive. I placed an order on 2 GLA 250s; they beat KBB's lowest price. The level of customer service I received was outstanding. I'm looking forward to receiving my cars in a couple of months! Thank you Jeff and Jeff for your outstanding customer service, attention to detail and after sales follow up.

lrsaninja

Oct 16, 2014

I recently purchased a cpo unit and was very pleased with the sales and finance dept. I would highly recommend friends and family to visit mercedes benz of boerne for their next purchase. Veronica, John, Jeff and Jennifer made my purchase a pleasant experience.

Jvandeveer

Sep 14, 2014

MB Boerne, and particularly my salesperson Jamie Cox, are all about excellent service. Jamie ensured I had everything I needed to expedite the purchase of my new E-350, and he did it while on vacation!! This guy is top notch...answers detailed questions about the car (I ask a lot of questions), provides up front information (estimates and benefits) about the car buying service through USAA, and ensures you understand why a Mercedes is all about safety and service. I wasn't even the market for this car but Jamie presented such awesome information about the lifetime relationship between owners and MB (keeping owners happy, and safely on the road) that my decision was made in an instant.

peter.coronado.94

Sep 1, 2014

I went in today and test drove the SLK 250 and immediately knew that it was too small for me. I asked my sales rep Cody Blackmon if I could test drive the E 350 coupe and knew this was the car for me as soon as I sat inside. Cody made my experience at Mercedes an experience that I will share with everyone that I can. It was one of the easiest buying experiences I have had. I will be back for sure for my next car when I'm ready.

Counseling

Aug 28, 2014

Tumay, takes our service needs to a new high. Always very professional and gets it all done within our time constraints . We are extremely pleased with the service we have come to expect from Tumay and her staff. My wife and I are comfortable at the Dealership while we wait . All staff are polite and attentive to our needs. Thanks

tamadden

Aug 15, 2014

Walked into dealership knowing exactly what I wanted. Mark got me a test drive as quickly as possible. No fuss no muss walked out with the truck I wanted a happy man.

Gloria Ann

Aug 8, 2014

We simply cannot say enough nice things about everyone involved with the dealership. Guy Vick was very professional and accommodating . Lynda de la Cruz is a doll.. We feel like in purchasing a vehicle the quality of the dealership is the most important aspect. We have been highly recommending MB of Boerne. We have purchased two cars in the last six months. They treat their customers as valuable assets.

Amanda

Aug 1, 2014

This dealership is a clean and inviting facility! Once inside, everyone is smiling and asking how they can be of assistance. Mercedes-Benz of Boerne walked me through every step of the buying process and it was even a joy to go through financing! I would suggest this dealership to anyone shopping, it was an unforgettable experience!

mbgldriver

Jul 30, 2014

Professional, courteous, expedient. Will buy from Cody again, best dealership and best sales team I've ever experienced. It's worth the drive to Boerne to have the pleasure to deal with Cody and the whole MB team.

Curtvan

Jul 8, 2014

I highly recommend Mercedes of Boerne to anyone that is in the market for a new or used vehicle. The entire experience was very comfortable. Cody Blackmon, our salesman was very professional. My wife and I will recommend this young man to all that are in the market.

Brobragg

Jul 3, 2014

I've come to expect excellence from Mercedes-Benz of Boerne and that's exactly the type of service I received.

kdterry

Jun 30, 2014

Simply the best in service, communication, and quality. One is reassured that, whatever is being done, it is being done right and with fullest integrity. Full confidence in the quality of the dealership and its sales associates.

anntomjacobs

Jun 26, 2014

It has been exceptionally delightful experience in every way. I would very highly recommend this outstanding dealership to anyone looking to buy a Mercedes Benz even if they reside some distance from Boerne, Texas. In my view it would be worth traveling the extra miles for anyone to experience the pleasure of dealing with the very best that this dealership represents..

betsymcelroy

Jun 21, 2014

I highly recommend Mercedes of Boerne to anyone in the market for a new or used vehicle. The entire staff was friendly and professional. They took time with us and processed our purchase in a timely manner. Cody, our salesman, processed our order for our new vehicle and delivered earlier than promised. He was great about updating us informed of the cars progress and projected delivery date. The dealership is full service catering to customers needs and comforts. Complimentary messages, food and beverages....and much more, included.

SherriVogel

Jun 11, 2014

Robert is by far the most dedicated salesman I have ever worked with. Not very many people can accommodate my demands for service. This kind man did everything within his power to make me happy. I would highly recommend Robert to my friends, family, and business associates.

Dave

Jun 3, 2014

Mercedes of Boerne is by far the best dealership around .. great sales staff ... wonderful service group ... never had a problem with any aspect of my long-term relationship with this dealership ... have recommended them to many clients, business associates and friends ...

spydercrabb

Jun 2, 2014

I bought my car through Mark ave it was a great experience, he went above and beyond. Not only did I get my car for a very fair price but the whole process was very friendly and nonchalant, it didn't feel like I was driving ny life away. Aside from MB of Boerne's service Mark went way above and beyond: I drove my own truck in ave couldn't have anyone come get it after buying my new car so Mark followed me home to stop my car off. If you wavy to be treated like another small fish in a big pond go elsewhere, if you want to get great service and feel like you really matter go to MB of Boerne and see Mark because you WILL NOT be disappointed!

dianeshank

Jun 2, 2014

Cody Blackmon, at Mercedes of Boerne, did an awesome job, brought the car I was interested in to my house so I could test drive it for a day and made the experience stressless and quite easy!...after driving it for a day, it was an easy decision!Diane

Ronda911

Jun 1, 2014

I loved working with Cody at Mercedes Benz of Boerne! Cody Blackmon did a fantastic job working with us on getting a new Mercedes. He was very helpful and knowledgeable. The staff we dealt with during the process also did a great job! They were fast, friendly and courteous. We definitely will go back!

leeann

May 28, 2014

I went into the dealership knowing that I wanted to buy a new car. However, I did not know exactly what make or model that I really wanted for I was torn between several different types. While wandering the car lot Robert G. came out to assist me. He asked me several questions and we went from there. After two hours of test drives and numerous questions later, I finally found the car that I wanted to purchase, the ML350. Not one for wanting to spend an entire day at a dealership, I told Robert what I wanted as a monthly note, how much I wanted to put down, and to please make the numbers work. While he was working on the finance side, I drove the car I wanted home to show my husband, then drove it to show to my parents, went to my son's school and picked him up, took him home, and then returned to the dealership. When arriving back, my actual purchasing paperwork took less than an hour. Robert, my sales representative, introduced me to John, who gave me a great interest rate and then to Linda in Financing. Both were extremely courteous, friendly, and informative. The entire process went smoothly. Then before I left, Robert took me over to Sonny, who showed me how to work all the buttons and features of this fully loaded car. Everyone in the dealership was pleasant and extremely helpful. I could not have had a better experience anywhere else. In the days that followed, I needed to go back to get my plates and an extra mat for the cargo area. Each time that I returned to the dealership was just as pleasant as the first time. Everyone was friendly and eager to help; even if it was only to offer a bottle of water or a cookie. I cannot say enough about how great it was to buy a car, which I usually dread, from such a great sales representative, like Robert, and then have the entire process from start to drive out to be so easy and wonderful. I highly recommend my sales representative and this dealership. Great job everyone!

Runnergirl1011

May 21, 2014

Cody was so great to work with we bought 2 cars from him in 2 weeks. He is very trustworthy and addressed all question with absolute knowledge.

fpoordad

May 18, 2014

Cody recently helped us purchase a car, and was not only professional through every step, but very polite, and provided that extra attention that is hard to find these days. He is responsive to texts, calls and even came to our home after hours to make the paperwork convenient for us.amazing. I moved here from Los Angeles, and this level of service is unheard of in CA. This was our second car with Boerne MB and I highly recommend them for sales and service. You will not find friendlier or more competent individuals anywhere.Cody, thanks again. Great job!

rfpowell

May 18, 2014

I have been a customer here for several years to date, and my Customer Service experiences continue with first class excellence! I recently purchased a new vehicle, and my sales consultant, Charles Hatfield, was extremely courteous and professional throughout the process. I appreciate the Mercedes Benz of Boerne staff for their incomparable commitment to excellence and dedicated attention to detail, that always achieves Customer Satisfaction.

mtadamek

May 17, 2014

2011 gl350. Have had to bring the car in many many times. MB Boerne has become aware of my frustrations with vehicle and service. Since that time, MB Boerne has made an outstanding attempt to rectify the situation. Staff has worked together, been very attentive, and have gone above and beyond to satisfy us.

morrissanford

May 17, 2014

Great dealership, outstanding customer service. I found a car on their website on Friday, worked out a trade, drove 500 miles Saturday, woke up early on Sunday and completed the transaction, drove back home on Sunday. From beginning to end Jamie Cox provided outstanding customer service and made the process easy and stress free. The car was perfect, the trade was easy and what I thought would be a trying experience was thoroughly professional and fun. A 5 star experience in every respect. Outstanding.

Francisco V

May 15, 2014

I'm compelled to expressed my thanks to Mr. John Wang for his professional support after my online comments on a bad experience in sales. He is committed to customer service and support is beyond what I expected. Thanks again.Francisco V.

Digihead

May 12, 2014

I worked with Cody for about 6 months. He was very knowledgeable about the Mercedes I was interested in, and worked with me to get what I wanted. I had to wait several months for the car to be made and delivered to the U.S., but he was great about keeping me informed and letting me know what to expect and when to expect it.Thanks for a great experience, Cody!

craig1668

May 8, 2014

The folks at MB of Boerne know how to make a customer feel at home. From the salesperson (Sean Gahan) to the service advisors and financing, this was one of the best buying experiences we have had. I recommend anyone with a Mercedes Benz anywhere in Texas to make a drive to this dealership. We have had our GL450 in for service and every time we drop it off they have a loner ready to go. We live in Corpus Christi, TX and still make the drive of 150 miles one way just to get the best dealership experience that Mercedes Benz has to offer! Keep up the great work MB of Boerne and we will see you guys soon!!

Gesch83ag

May 4, 2014

Best customer service to date. Thank you for your attention. Mercedes Boerne is always responsive to every phone call. Provides practical suggestions for scheduled vehicle care.

reviewer3415

May 3, 2014

Cody was great! I would definitely recommend mercedes benz of boerne to family and friend!! This was a very pleasant car buying experience! Thanks Jeff and Cody!

SLK300

May 2, 2014

Outstanding professionalism, knowledge and courteous service. Reconciled all service items in a complete and timely manner. Service representative Paul Jennings really knows the products he services. I could not be more pleased with my experience with the service department at MB of Boerne. I highly recommend this dealership!

Rachann1221

Apr 23, 2014

Jamie Cox made my experience at Mercedes Benz of Boerne smooth and comfortable. My car was delivered as promised, directly to my work due to my hectic schedule. Jamie took the time and effort to pleasantly assist me in my search for a new car without pressuring me and forcing an unwanted decision. As a purchaser of several luxury brand vehicles throughout the years, I have finally found the brand, dealership, and sales associate to build a long term mutually reciprocal, and professional relationship with. I was personally referred to Jamie, and I would happily pass along the same referral to anyone I know in their search for a new vehicle.

NNicoleVJ

Apr 23, 2014

Excellent customer service. I truly appreciate time taken to assist me with my Mercedes & new Sprinter. I will definitely refer family & friends to Dyron Walls

ma15350

Apr 21, 2014

From our first visit with Cody until we drove away from the dealership in our new Mercedes, we had a wonderful experience! Everyone we dealt with was very professional, knowledgeable, and courteous. The whole process was incredibly smooth and stress-free. We will definitely recommend Mercedes-Benz Boerne to anyone looking for a new vehicle!

C300chris

Apr 20, 2014

Great sales process when trading for certified Mercedes Benz vehicle.Felt I received first class personalized sales and financial services, best car dealer experience I ever had (4 decades)

K Bragg

Apr 20, 2014

I purchased my vehicle from MB-San Antonio and will not go back there again. I drive 50 miles one way for the excellent customer service care that I receive from MB-Boerne. There attention to detail and thoroughness is top notch. I took my vehicle to MB-San Antonio three times for the same issue and they couldn't fix it. MB-Boerne fixed the issue the first time I took my vehicle to them.

kaschbg

Apr 18, 2014

Veronica stepped up to the plate when the original salesperson we had an appointment with did not show. She was EXCELLENT!!! She had us test drive a Mercedes diesel and the acceleration was fine. She found the E250 Bluetect in the color and options we wanted in Texas, arranged to have it delivered to Boerne the next day, and asked us if we qualified for the USAA special (which we did, but had not known they had specials with Boerne Mercedes). She handled the trade-in of our Jetta TDI and Infinity Q56 for the new car, had the car there in 1 day, and we were out the door by 1pm. We would definitely recommend Veronica to any of our friends. She was very professional and we saved a lot of money with the USAA referral. Thanks Veronica!!!!

wesrexrode

Apr 17, 2014

I recently purchased from this dealer and it was a great experience. No pressure and excellent customer service. I would recommend this dealer to anyone in the market for a new or used high quality car.

mmkelley

Apr 16, 2014

Guy was friendly, informed and straightforward-- very businesslike and easy to deal with. Even though the car we purchased was not a Mercedes, he was knowledgeable about our vehicle and made sure every detail was taken care of, from floor mats to manufacturer warranties. Negotiations were quick and friendly, and the closing was very efficient. We were treated with fairness and respect, and would definitely recommend Guy to our friends and family.

crendon

Apr 16, 2014

Thank you once again Jamie Cox for the superb service! The entire experience starting with finding the right car, right price, etc. was top notch and always has been. I have purchased Volvo's, Lexus's and many cars in my life however the service I have received out beats them all! Jamie is very professional, knows his stuff and very patient! Believe me, I m not always easy to deal with due to my sales background, I of course ALWAYS try to "haggle". LOL. If your searching for a new car or a pre owned car Jamie at Mercedes Boerne is your guy!! I have a high demanding job which allows me little time for personal chores!! What I have loved most of all is Jamie himself will hand deliver the car and spend time explaining how to use the features and answer any questions. I live in Austin, Tx and this is more than an hour drive. Jamie has many clients in Texas and will personally pick up your car and deliver the new! Last but not least!! When service is needed on the vehicle, all you have to do is call service, set an appointment and they will pick up your vehicle and deliver a loaner!! Impeccable customer service all around and VERY reasonable pricing!! If anyone would like further information you are welcome to get my contact number from Jamie and I would be happy to answer any questions! THANKS MERCEDES AND THANKS JAMIE FOR MAKING THE BUYING PROCESS VERY PLEASANT!!.. I AM SURE I WILL BE A CLIENT FOR LIFE!!OH!!! AND I LOVE MY NEW COUPE!!!!

smorris159

Apr 10, 2014

Jamie Cox provided the most positive buying experience I have ever had. He was very knowledgeable, professional, friendly & found me a fantastic car! Great guy!

Jwaldrop

Apr 7, 2014

Most of the time buying a car whether new or used is about as pleasant as having a root canal. In all of my years of buying cars this was by far the most pleasant and Jamie Cox was the primary reason for this. He was very professional,thorough and courteous during the whole process. Will definitely return both to the dealership and Jamie for any purchases in the future.

Sleonard1267

Apr 6, 2014

I just bought a new E63 S AMG and I couldn't of had a better sales experience. Superior service for a superior car! Mercedes Benz of Boerne has my business from now on. Cody was a knowledgable AMG expert and he's service can't be matched.

ozmentt

Apr 5, 2014

For 8 years now we have been purchasing cars from the MB of Boerne. In fact, I rarely look elsewhere because the sales support and service I receive is consistently excellent. The team there is always very professional, friendly and more than helpful. Over the years we have become very trusting of the MB of Boerne and the team there. A lot of that trust comes from one of their best sales associates, Jamie Cox. If you decide to go to this dealership ask for Jamie. He will provide you with highly competent and professional sales support. I read somewhere on the dealership floor about their motto, "It's About Service". MB of Boerne really does believe in this and Jamie Cox proves it every time we call or visit. I would rate this team as the best I have ever worked with and I am confident to recommend them to anyone. T. OzmentSan Antonio

jferren

Apr 4, 2014

Mercedes Benz of Boerne is not the closest dealership to my home or work, but their customer service, attention to detail, and commitment to do the job right the first time has made us raving fans. When I took my vehicle in for repair, not only did they fix the problem, but they also took extra measures to correct a mistake made by a different Mercedes dealership. Their staff is always friendly and professional, and their facility is phenomenal.

JF in San Antonio

Apr 4, 2014

Mercedes Benz of Boerne is not the closest dealership to my home or work, but their customer service, attention to detail, and commitment to do the job right the first time has made us raving fans. I originally purchased my vehicle at this dealership, and when I took it in for a repair, not only did they fix the problem, but they also took extra measures to correct a previous mistake made by a different Mercedes dealership. Their staff is always friendly and professional, and their facility is phenomenal.

dsears1518

Apr 3, 2014

Bill and his team (Jeff and Cody) all stepped up to the challege of getting me into a lease plan that would finally end the negative equity game I've been playing the last few years.Highly recommend the dealership to anyone.

Quadesij

Apr 3, 2014

I am so happy and pleased with the professionalism, courtesy, and kindness extended to us at Mercedes-Benz of Boerne. We started this car buying experience last night by an email inquiry, and received instantaneous response.This morning, when we left for Boerne, I was already confident in choice of dealership and felt fortunate that Mr. Hatfield was our sales advisor.At every point in the purchasing process, Mr. Hatfield kept us well-informed and updated.I am extremely grateful to him, because he made both, my mother and I, feel welcomed. My mother has sacrificed her entire life taking care of others and giving her everything,often without any return of happiness or joy.But today, she is the proud owner of her very first new car at 65 year's old. The smile and look on her face has made my day!!Thanks Charles....I will definitely be back and refer family and friends to Mercedes-Benz of Boerne!!

MarkA

Apr 3, 2014

I purchased my first Mercedes and the ordering and buying process was great. My salesman (Eric Esparza) kept me informed and when the vehicle arrived all the paperwork was ready and was quick. Have been very pleased with my vehicle and the entire dealership!

malberthl

Mar 30, 2014

I had a great sales experience working with Eric Esparza and everyone at the dealership. Wish I had purchased my previous cars here. Highly recommend this dealership for a Mercedes!

Poodle12

Mar 27, 2014

I have to say. Mr. Jamie Cox made this the most enjoyable sales experience I have ever had. He was so nice and very accommodating. His willingness and eagerness to help was so pleasing. I will definitely do business with The Boerne Mercedes dealership again. I also hope it's Mr. Cox that is the person that will be able to work with me again! Thank you, Jamie!

tmillentree

Mar 27, 2014

I just purchased a used vehicle from Mercedes-Benz in Boerne and received the BEST service ever! From the initial call to them handing me my new set of keys, my experience was phenomenal. I'm a teacher so Jamie brought the car to me to drive for the week. Jamie Cox took care of every detail to make me very happy and completely satisfied with my purchase. I heard a noise coming from the steering wheel and he took it and had it fixed along with some other things they found. Also, there were no complaints while waiting. They had free massages, chocolate dipped treats, Starbucks coffee and a relaxing lounge area amongst other perks. Jamie made us feel right at home and they are now our new extended family at Mercedes-Benz Boerne! Thanks for everything!

kmlugo

Mar 24, 2014

We love doing business with MBofBoerne! Friendly staff and give great service! Cody Blackmon did a wonderful job, curteous, fast and very knowlegdeable. We love our S550!

shaddockh

Mar 22, 2014

Mercedes-Benz of Boerne was recommended to me by a friend and I was not disappointed. Everyone was extremely friendly and Jamie was extremely knowledgable and patient with trying to choose the correct model for my taste. I came in expecting to get a certain color and model, but after driving different ones, came out extremely happy with an option I had never even thought of...exceeding my expectations.

hakkoda

Mar 20, 2014

Thank you for a wonderful car buying experience, Cody was a true professional and was able to answer every question I tossed his way. Once again thank you for a painless process, we will enjoy our new car for years to come.

381074mj

Mar 20, 2014

This is our second vehicle we have purchased from Sean Gahan at the wonderful Mercedes Benz of Boerne dealership. Sean is the best when it comes to knowing his product, whether it is a Mercedes Benz or other luxury vehicle. Upon entering the dealership we are always welcomed with smiles and sense of customer service that is absolutlry second to none. We will continue to come to Boerne from San Antonio to make all of our future vehicle purchases. It is my privelege to rank Sean and Mercedes Benz of Boerne the best. Best regards. Michael

rmenchaca4

Mar 16, 2014

Jeff Ahlfors went beyond what other MB or Premium luxury vehicle dealerships would normally do and located the MB E250 with all the options that I was seeking. They even made a local modification to meet my request. The dealership's Customer service is comparable to a 5 Star Hotel, by being very Professional, knowledgeable, informed and interested in your needs with a Goal to Exceed your expectations. My car was delivered in a fully covered clear car carrier. The MB product specialists, Thomas Offer, explained the differences between the 2014 and my 2010. Thomas set up all the vehicle options, including garage door remotes, to make the transition as seamless as possible.In addition, the dealership will pickup my MB and deliver a loaner while my MB is being serviced. I now know why MB Boerne has been recognized by Mercedes Benz as the "Best of the Best Dealer" in the U.S. I would highly recommend the short trip to Boerne, if you are interested in a buying and service experience that is very seldom seen these days. With MB Boerne, it is not just a buying event, it is the beginning to a long term Relationship. Thank You for the Exceptional Customer Service experience and Relationship!

Travis

Mar 15, 2014

Exemplary service all around from MBB. Couldn't ask for anything more. Thanks for all your help.

JLighty

Mar 14, 2014

There's a reason you've probably been told to go to Mercedes dealership in Boerne. Customer service, quality of work -- and yes, price -- are all top notch. I had a family friend recommend that I talk to Aaron Sybert about buying a used C250. He exemplified all of the characteristics that make this dealership the best in the area. If you're looking for an enjoyable and pain-free car buying experience, look no further. My future purchases will come from Mr. Sybert and from Mercedes Benz of Boerne.

Amy Calabria

Mar 14, 2014

My husband and I had a wonderful experience buying a new car from Guy Vick! He was very helpful and knowledgable about the beautiful car we bought from him! He was very friendly to us and my children!! We had a great experience!

skolodzie

Mar 6, 2014

I ordered the vehicle online thru USAA Car Buying Service. The response to my online query was very quick and courteous. I selected a vehicle from the lot the next day and drove it home that evening. Very efficient, polite service.

deedrakoch

Mar 6, 2014

Jonathan Brown and Mercedes Boerne Team made my experience perfect. They turned a terrible experience at Mercedes San Antonio into a wonderful effortless process to purchase my vehicle at Mercedes Benz of Boerne. Thank you again for all your help. The reason this dealership win awards is because the desire them. Thanks Again!

tkmmordgers

Mar 5, 2014

Jonathon was a huge help in finding the right car for the right price. We are very happy to have chosen this dealership because of the great atmosphere and by far the best customer service around.

Dan carroll

Mar 5, 2014

We have used Mercedes and BMW dealer service for the past 13 years and Boerne's Mercedes service is by far the best. Service.is well explained and completed on time. Everyone goes out of there way to ensure you comfort. It looks to me that Borene's management doing a great job seeing that their clients have a w node refuel driving and ownership experience.

HBrown2012

Feb 26, 2014

Outstanding Customer Service!! These people, at this dealership, really know how to treat their guests. The transaction was painless and I truly felt I had made new friends. I have already told my in-laws about my experience with Mr. Guy Vick and am certain they will pay him a visit! I plan on doing all of my future car deals with this wonderful dealership! 5 STARS!!

Bobrod12

Feb 25, 2014

Five star dealer from front to back with Great customer SERVICE! Very impressed from the date of order till the day of delivery, Cody pulled out all the stops and made things very comfortable and easy.

hhbullock

Feb 24, 2014

Cody worked with me to get exactly the car that was perfect for my needs explained the carI ultimately chose clearly so I was able to make an informed decision on it's purchase. Cody Also kept in touch after the sale to answer any questions or concerns.

tracybieidger

Feb 24, 2014

Cody was very polite and courteous. He made our car buying experience actually pleasant. He has continued to be available to answer all questions we have had regarding our purchase. We will definitely work with him again in the future. He was extremely patient and not only showed us the car and all the feature, but the dealership as well.

jennyantis

Feb 23, 2014

Mercedes Benz Of Boerne is the best dealership we have worked with. Cody did a great job locating exactly what we needed and got us a great deal on it as well. We would recommend this dealership to anyone!

RuthPina

Feb 19, 2014

We had a great experience with Cody Blackmon. He was extremely helpful and met all of our needs. He was very patient and was not pushy as had been our experience in the past. He allowed us to take out time and we ended up with the exact car we wanted. Jeff was also extremely helpful. Both Cody and Jeff have great customer service and the dealership is one of the best! This is the 6th mercedes we have purchased from this dealership and this has by far been our best experience.

laurenmehrmann

Feb 18, 2014

Cody Blackmon did a great job selling me a new car. He was very patient with me looking at the different used cars on the lot. He worked hard to get me a good price for my trade in and the new car. I had some cosmetic issues with the used Audi and he went above and beyond to get them fixed for me to make me a very happy customer. I would recommend Cody and Mercedes Benz of Boerne to everyone.

deutscher

Feb 14, 2014

A striking collection of Bauhaus-style buildings; a substantial commitment to distinctive and friendly service; attention to your personal wants and preferences; a lot of creature comforts; conveniently brief paper work to close a sale - what more could you ask for when you buy one of a small number worldwide of very special automobiles?Our salesperson - Cody Blackmon - had the friendly routine worked to a fine point, and yet his efforts on our behalf were not strained or egregious. He made the whole, short process of choosing and buying a car a really enjoyable expereience, one worth repeating. And repeat sales are certainly a vital part of any sales and service business.

Terrence8702

Feb 10, 2014

Great follow up , you can tell he is a soldier of Jeff Ahlfors. Very professional would refer my friends. More than knowledgable of the product and I would buy from MB of Boerne again.

ggr1160

Feb 7, 2014

From the front door through the departure, everything about this dealership is top-shelf! I never get tired of getting greater by David, Daniel! And the gang at the front door. What a tremendous way to start off EVERY encounter with Mercedes Benz of Boerne! This is our third car from MBoB and I can't think of going anywhere else. I tip my hat to Tomay, Ian, Robert Castro, Daniel, David & the rest of the ramp crew, and the car wash guys. EVERYTHING is 1st class! I tell everyone about the experience. thanks to Wayne for an OUTSTANDING car buying experience!

buehn5

Feb 7, 2014

I have been buying cars for over 50 years. I have bought from many dealers in several states. However, the experience I just had working with Eric Esparza at the Mercedes dealership in Boerne, Tx was the BEST EVER ! Thanks Eric !!

reynafam

Feb 7, 2014

Jonathon made our buying experience very personal and we got exactly the vehicle we were looking for. The service at the dealership is like no other I have ever experienced. Whether it is the yummy snacks and starbucks in the lounge (it doesn't feel like a dealer waiting area with uncomfortable chairs and old magazines!) or the boot shine (yes, this is Texas) or massage...the MB team is friendly and helpful. Jonathon's service just didn't end with the sell either. Still a year out and he gives me an occasional call to make sure everything is okay with the vehicle. I would highly recommend this dealership if you are in the market for a new MB!

theadega

Feb 7, 2014

Jonathan Brown made the purchase of our Mercedes a very pleasant experience. He was a brave spirit during the test drive of sedans and the E350 Cabrio which we finally purchased. He made all the paper work easy and pleasant. We would highly recommend anyone considering the purchase of a vehicle either new or used to ask for Jonathan Brown.

jeanyves88

Feb 6, 2014

I have purchase my Mercedes at Mercedes Benz Boerne. It was my first visit to this car dealer. Jonathan the salesman was very friendly, honest and trustworthy and helps to guide me through the purchasing process. The service department is always very friendly and easy to reach. They do a great job and can trust them for your car needs.

PeterCowger

Feb 6, 2014

All employees are very professional and very customer service oriented. The sales process is not high pressure, and with us, the lowest and fair price was disclosed at the start. We did not have to negotiate which to us, is stressful and takes away from the excitement of buying an automobile. We had shopped this dealership a year before just to learn more about the automobiles and experienced the same, down to earth approach. Then, we were asked if we wanted a followup call which we declined. They respected our wishes. This added to our desire to build a relationship with the team at Boerne. The subsequent service is outstanding. We are greeted in a friendly and heartfelt manner. You cannot beat this dealership for the service.

Banbenz2012

Feb 6, 2014

Superb customer service, exceed my expectation, not only Johnathan Brown that help me in buying mercedes benz, everyone who're working here are very extremely friendly, fast and friendly services.I would extremely recommended to friends and family for your establishment, Mercedes Benz of Boerne.Keep up great work,Thanks,Ban Lean

allenjonesjr

Feb 4, 2014

The reason why I gave the highest Ratings is because I have purchased many vehicles in my life but this was the best experience that my wife and I had. Throughout the entire purchasing process Cody went above and beyond as well as bend over backwards for our family. For that My experience with MB Boerne was one of the best experiences I have had.

Redeal

Jan 27, 2014

I found both Jonathan Brown and Jimmy Kurz as sincere people who had my interest at heart when selling my my Mercedes. They were willing to listen to my needs, meet and exceed my expectations and Jonathan took the time to insure I understand all aspects of the deal and the features on my car. I would highly recommend this dealership and these people to anyone considering buying a new car or a Mercedes. I will continue to shop with them in the future.

Gordon Schultz

Jan 25, 2014

I have never dealt with a better or more professional dealership,and have been buying cars since 1960. I am very selective and pickey about the people and businesses I associate with. I have dealt with MB of Boerne for 4 years and own my second Mercedes,a CLS550 4Matic,best car I have ever owned or driven. I am so impressed by this dealership, I probably will never purchase a car elsewhere. I love BMW cars,but will never purchase another one from the dealership in SA,terrible service,they cannot even wash a car correctly,I am now looking to replace my wife's BMW with a new Mercedes.

OmolaraAderinboye

Jan 12, 2014

This is our 3rd Mercedes Benz purchase from this dealership. Guy Vick in sales and Eddy Waters in service dept are the reasons myself and my husband keep coming to this dealership. Myself and my husband are very appreciative of the professionalism and superior knowledge with which Guy and Eddy do their jobs. We are very satisfied with the services provided us each and every time we are at this dealership. Thanks Guy and Eddy for your passion for your customers. We shall be back again.

labeba

Jan 8, 2014

This is the second vehicle that I purchased at Mercedes Benz -Boerne and it will not be the last. Love the customer service & Guy Vick is an honest, hard working and well informed sales person. Thank him for me.

Willie2002

Jan 3, 2014

after having a less than and pretentious experience at a BMW dealership we decided to perhaps look into a Mercedes because of the proximity of the Boerne dealership to Kerrville. I simply loved my BMW and wanted another. The last new car we purchased a Q56 was in Austin the dealership was great just a pain to get to Austin. I looked up the reviews of the Boerne Meecedes Benz and they were so positive that we were willing to go visit. The dealership service reputation is everything and the plesant purchase experience conveyed that the relationship had just begun. The showroom was lovely and the atmosphere was friendly helpful and unpretentious. Bill Baird and Guy Vick were knowleable and humble which made the purchase enjoyable. I already have and will continue to recommend the dealership.

Gloria

Jan 3, 2014

Just purchased a Slk250 our first Mercedes. It was because of a not so pleasant experience with a BMW dealership that we considered going to another brand. Loved BMW and wanted another. read the reviews of the Boerne Mercedes and decided to visit them. They are knowleable, helpful and unpretentious . All the postive reviews were correct. Bill Baird and Guy Vick truly cared and made the purchase experience enjoyable and conveyed that the relationship had just begun and that service was their primary concern. I have and will continue to recommend the dealership. Their location was a huge benifit as well.

Dave

Jan 2, 2014

The entire Mercedes of Boerne Team are top professionals. We are on our 5th Mercedes purchased from the dealership and have never had a problem. Service is the best of any dealership we have ever worked with in the past. if you are buying the best car - buy it from the best dealership.

J. Anderson

Jan 2, 2014

This was my second purchase from MB Boerne. My first experience 2 years ago was the reason I returned. Their customer service is second to none! From the time I walked in until the time I drove out in my new Mercedes I was 100% satisfied.

txwater

Jan 1, 2014

I have had only outstanding experiences with Eddy Waters and this dealership. You always can tell how good a dealership is by your experience after the purchase is made. This dealership is exceptional.

ZainJaber

Dec 20, 2013

Guy Vick is an absolutely wonderful man! He and my Dad surprised me with a new car, and i never suspected what either of them was up to. The service was amazing, plus the overall experience was obviously unforgettable! I will definitely remember this for the rest of my life, thank you for making my dreams come true Guy!

Caspergus

Nov 2, 2013

From the moment we met Guy, we were very comfortable with him. We had a special request & Guy worked & worked to find the exact car we wanted. There was absolutely no pressure from Guy or anyone else. it was a great experience and we will be a repeat customer.

Dlillback

Oct 29, 2013

Awesome! Guy made buying a car feel like fun. He makes sure you are pleased and informed. He is a team member at the dealership as well.

gutz1

Oct 29, 2013

Vic shows true professionalism. He sold my wife her first Mersedes, and I saw that he truly cared and sold my wife the car, and sold me on his professionalism. Customer service is number one for me, and Vic came to the plate and hit a home run.

dzsalazar

Oct 16, 2013

I was in the market for a new car but not looking forward to the process. I've bought lots of cars. Until my Mercedes purchase, I was driving 'the ultimate driving machine'. I researched the vehicle online, did comparison shopping and was prepared with my offer and had trade-in value expectations when I drove up to Boerne. I figured I would do all this, to make MY experience easier, shorter and straight forward. I mean, we all know what dealerships are like. Except, this isn't a dealership. It's a SERVICEship. From the moment I arrived at the serviceship, I knew I was in for a 'different experience'. I was greeted at the door by a friendly sales advisor, scratch the sales part... I was greeted by a friendly Advisor. In comes Su Yim, super-cool-awesome should be his name. Now, I knew exactly what car I was there for, which was going to make his job easy, but Mercedes Benz of Boerne has changed the car buying experience. Su showed me the car I was looking for. Took me on a test drive, NO PUSHY SALES!! He let the car speak for itself. Su was very knowledgeable of the GL450 and shared all the features with me. He never tried to close a sale, thank goodness. He made me feel so comfortable, I let my guard down and enjoyed the 'looking' experience, the 'test-drive' experience and YES... ultimately, the 'BUYING' experience. This was an amazing thing! Believe me when I tell you, from everyone's courteous smiling faces, helpful gestures, to the coffee, to the lounge, to the tour of the facilities, they have a masseuse!!!, a shoe-shine station, a video game room..... I can't list everything. I drank like 3 starbucks.... it didn't feel like I was buying a car, it felt like I was being catered to... and THAT is Priceless!Congratulations MBofBoerne! I'll be back.Dina S.

Dina S

Oct 16, 2013

I was in the market for a new car but not looking forward to the process. I've bought lots of cars. Until my Mercedes purchase, I was driving 'the ultimate driving machine'. I researched the vehicle online, did comparison shopping and was prepared with my offer and had trade-in value expectations when I drove up to Boerne. I figured I would do all this, to make MY experience easier, shorter and straight forward. I mean, we all know what dealerships are like. Except, this isn't a dealership. It's a SERVICEship. From the moment I arrived at the serviceship, I knew I was in for a 'different experience'. I was greeted at the door by a friendly sales advisor, scratch the sales part... I was greeted by a friendly Advisor. In comes Su Yim, super-cool-awesome should be his name. Now, I knew exactly what car I was there for, which was going to make his job easy, but Mercedes Benz of Boerne has changed the car buying experience. Su showed me the car I was looking for. Took me on a test drive, NO PUSHY SALES!! He let the car speak for itself. Su was very knowledgeable of the GL450 and shared all the features with me. He never tried to close a sale, thank goodness. He made me feel so comfortable, I let my guard down and enjoyed the 'looking' experience, the 'test-drive' experience and YES... ultimately, the 'BUYING' experience. This was an amazing thing! Believe me when I tell you, from everyone's courteous smiling faces, helpful gestures, to the coffee, to the lounge, to the tour of the facilities, they have a masseuse!!!, a shoe-shine station, a video game room..... I can't list everything. I drank like 3 starbucks.... it didn't feel like I was buying a car, it felt like I was being catered to... and THAT is Priceless! Congratulations MBofBoerne! I'll be back. Dina

4Friedman

Sep 30, 2013

I was searching for a certified MB and made multiple contacts with my "local" (Georgetown) dealer but they were non-responsive to my offers to purchase. So, I contacted Guy through the Bourne website and was very pleased to have my inquiry returned within 30 minutes! Then to improve on a great response time Guy was able to negotiate an agreeable price for the car and had it ready for me to pick up the following morning! All of this happened flawlessly....To add icing in the cake, I have been in touch with Guy for assistance in a repair situation with the "local" dealer (Georgetown) Guy was over the top, beyond my wildest expectations helpful getting the situation resolved. I must say I love my MB...and I hope that when I'm in the market to replace it that Guy will still be around to help me again. Sure, I'm driving 120 miles out of my way for his assistance but he has set the bar so that the cost of travel is far outweighed by the level of honesty, service, and intentionality that it makes sense. Guy Vic has EARNED my trust, loyalty and vote.

Katherinesmith24

Sep 27, 2013

This has been the 4th car purchased from mercedes Boerne, and it's always an awesome experience. GUY was awesome. I always look forward to going there. Guy was able to find us the perfect car at the right price. Was also willing to help out with whatever needed. Definitely went above and beyond. I would recommend Mercedes Boerne to anybody. Would go back to and use GUY anytime. Always a great time when we go to mercedes Boerne.

GoodTaste

Aug 25, 2013

This dealership is at the very top when it comes to customer care in sales and service. Eddy Waters in service is always available to answer question and recommend a course of action. If you want to have a perfect vehicle ownership experience, buy from Mercedes Benz of Boerne.

csimo1

Aug 5, 2013

I tried to deal with internet people of MB of Boerne but by the time they responded to my calls. I had already heard from MB of San Antonio and Paul Spencer of their internet called and responded to my every question and need. That is why I feel they gave me the best of the best. All I can say of MB of Boerne work harder and do better with emphasis on customer satisfaction and you would probably do more business from out of town people like myself and my family. Sincerely, Charles D. Simon Retired 1SG, USA Still Serving Proudly

Don W.

Aug 4, 2013

Guy and Eric were awesome. No pressure sales tactic. They made us feel welcome and part of the family rather than the normal "salesman mentality" that is found at most car dealerships. We were not particularly looking to buy a car the day we went to look, but after talking with Guy and Eric, and touring the facility, we somehow ended up buying a CPO CLS and S class. Great experience from start to finish.

sas427

Jul 20, 2013

Guy Vick, our sales consultant, made the task of finding and obtaining the perfect vehicle fast, simple, agreeable, and a success in every way. The car was purchased to commemorate a special occasion, and Guy went to great lengths to make it truly memorable. We have never had such a pleasant experience in buying a vehicle, and we have never done business with people who were more focused on providing the best possible customer service and satisfaction.

fetherj

Jun 24, 2013

Mr. Vick showed the utmost courtesy and professionalism in helping my wife and I with our purchase of used MB from the dealership. I would work with him again in the future on another vehicle purchase.

1of2B

Jun 7, 2013

From my first visit to MBB to discuss leasing vs. purchase, and each subsequent visit from service to car wash, I have been met by the most professional, efficient, thorough and friendly staff! Compared to "good" service at other dealerships that I received throughout my years of car ownership, MBB sets the standard for "excellence"! Their work is guaranteed and they always take whatever time is needed to answer questions, from the simplest to the complex. Their screening process for hiring and training personnel, should be used as a model for anyone in the service industry! I can NOT imagine doing business with any other dealership!!!

E550driver

May 2, 2013

Great dealership, I wish all car dealerships were like Mercedes Benz of Boerne. Always attentive to my needs whether it is concerning sales or servicing my vehicle. I am driving my fifth Mercedes purchased from them. It is one very competently and well run business.

csciba

Mar 14, 2013

Wonderful place of business. Everyone very friendly and professional. Would definitely recommend their services. Facility is very clean and comfortable. Worth the drive to get great service.

ja78247

Jan 11, 2013

My first purchase from MB Boerne was 1 yr. ago and to this day I tell anyone that will listen how pleased and happy I was with the experience! My salesperson at that time (she is no longer there) was VERY good and a joy to deal with. From the time you drive onto the property it is obvious that outstanding customer service is their goal (everybody you come in contact with is extremely courteous and always checking to see if you need ANYTHING). I went in yesterday to visit the service dept. for a state inspection and to inquire about my upcoming scheduled service. Tumay Oliva was very helpful and even though I had no appointment, she took care of everything in a timely manner for me and with such a pleasant attitude.While she was doing that, Charles Hatfield took time from his day to show me a new model and even take me on a test drive, knowing that I wasn't buying at that time.I consider myself to be a 100% satisfied customer at MB Boerne and wouldn't consider going anywhere else for my next Mercedes (or service on my current Mercedes). These folks could teach customer service and the dealership is spotless!

vickiaikman

Jan 2, 2013

I brought my brand new CLS in for service and unfortunately an accident occurred but Gilbert Garcia rectified the situation to utmost satisfaction. This was a very unusual accident that took place and though no one wants to have an accident happen at a dealership, Boerne Mercedes made sure that the outcome was positive for me as well as addressing the means to ensure that something like this down't happen again.

thelink

Dec 27, 2012

Paul is always thinking ahead and taking care of possible issues sooner than later. It is refreshing going to get your car serviced and not getting beat up by the service advisor. Paul took the time to get to know me and the way I drive my car.

ddsmith939

Nov 6, 2012

Mercedes of Boerne is a top level Mercedes dealership, in all respects. Professional, trained, motivated people are the standard, not a pleasing exception. Perfection is the objective. If something goes wrong, they want to make it right, no haggle required.

caballo

Oct 11, 2012

Best service ever..4 years already..my car is up to date thank you to the service personel..in special Paul Jennings my service advisor.Some of my friends in the Alamo Heights area always mention how great the dealership is ..employees and like me [service].I think is time for me to upgrade mine [soon]...Mercedes of Boerne!!

Hnaranjo

Oct 2, 2012

MB of Boerne has got to be the best MB dealer in the country! Everyone is so nice and they know how to treat their consumers. I have bought at other dealers in the area and will never go back. I will continue to buy at MB Boerne as long as I can afford buy them :-)

aztx45

Aug 31, 2012

My experience with Mercedes Benz of Boerne was horrible. My first time there they couldn't figure out the maintenance code my vehicle displayed than blamed me for them doing the wrong service. I tried them again thinking it was a fluke - nope. The second time was even worse. It took 4 days for new tires, air filter, brake flush and power steering flush. The communication was poor. I did not know what was going on with my vehicle. They kept telling me "It will be fixed tomorrow". When I finally got our SUV back the mirrors were popped off and even though we requested the seat settings not to be changed all 5 settings on the drivers seat were changed. Upon reviewing my credit card bill there was a second unknown charge from them - after research it turns out that they charged us $21 for gas on our loaner even though we returned it with a full tank of gas.

Gaumont

Aug 9, 2012

From the time we entered their showroom until we left several hours later, we were treated in a first-class manner - it was as if we had been the most important people to have ever visited their place of business. In our lifetime, we've purchased 21 motor vehicles. We can say without hesitation that our purchasing experience at this dealership was, by far, the most pleasant. The personnel were exceptionally cordial and professional in assisting us in our purchase. We will absolutely recommend this dealership to our friends and neighbors.

Bill Behnke

Aug 7, 2012

I bought 2 new cars from this dealership last week, our experience was exceptional. The sales team was very helpful and did an excellent job educating us about the cars. I have purchased 14 Mercedes Benz in the past 22 years and this dealership is by far the most customer focused dealership I have ever experienced, my mother in law just traded her Lexus for a Mercedes E350, first Mercedes she has ever owned and she is 68 years old, told me last night at dinner it was the best decision she has ever made and her experience with the dealership, sales people and delivery specialist was second to none. I equate Mercedes Benz of Boerne's service and overall approach to the Ritz Carlton motto, Ladies and Gentlemen serving ladies and Gentlemen. PS, going to have your car serviced there is like going to the movies with free concessions!

kathleencortez

Aug 1, 2012

Best Experience ever buying a vehicle, service is outstanding, GREAT PLACE!!!! I was shopping for 2 months and no dealership was so nice and helpful, this place was awesome!!! I would recommend to everyone.

Chugalug Chuck

Jul 22, 2012

When the decision to purchase a higher-end vehicle is determined by the quality of service and consistely exceptional repair results, that's a significant positive for a dealer. Not all MB dealerships are alike, despite the marketing. MB-Boerne's service advisors and sales people are extremely well-informed, yet will provide objective (even if negative) information on their vehicles. The service folks are honest about what you need versus what is nice to have. Every repair was done well, with no recurrent issues. Every delivery included a washed and detailed car. Loaners are readily available (and included with service). Both I and my wife work - often 6am to 6pm. Not a problem at MB-Boerne; they'll come get the car at no additional cost (and deliver it if you're in a pinch). I've never been on hold more than a few seconds, and my service rep must have a fast computer, because he recognizes me or my wife and our car(s). Thus, as it is time for another car (as daughter gets the old MB), my debate between a Jag I had my eyes on vs a dependable e350 Sport was determined by the dealership, not the car. 5 stars for an exceptional dealership.

kchawkins

Jul 11, 2012

From the moment I drove up I felt like I was the most important person there. They meet you as soon as you drive up and strive to take care of all your needs as soon as possible. On this particular day I came in for a car wash but noticed that my inspection sticker had expired and my tire light had come on. My service Rep (Eric) had come to work with an injury from the previous night and was planning on going home early. I did not have an appointment but he took the time to personally take care of me and not send me to another rep so he couldl go home early. Although I felt bad that he stayed to take care of me I truly appreciated his dedication and concern for me and the things I needed to get done on my Mercedes. Thanks Eric and Mercedes Benz of Boerne. Love you guys!!!

Dedie

Jul 9, 2012

My husband and I have used Mercedes of Boerne since 2006. We have bought 2 Mercedes from them. The dealer and employees are top notch Paul Jennings is our advisor and he is wonderful. He is very knowledgeable and professional. He has been able to answer any question that we have posed to him. We have been very happy working with them.

kfalks

Jul 3, 2012

First, Al Cardenas is sales was amazing. Very personable and extremely knowledgeable. Then, the finance process was extremely easy. Guy Vick was also very personable and made the process a breeze.

myra mau

Jun 11, 2012

Unbelievable service. Wonderful people. Nothing but a great experience everytime I am there. My sister-in-law (Beaumont, TX), my husband, and I have bought Mercedes from Mercedes Boerne. We recommend them to everyone we meet.

NewOwnerML63AMG

May 1, 2012

This is our first Mercedes and the first time working with this incredible dealership! We understand and value good customer service and Mercedes-Benz of Boerne goes way above and beyond what you would expect for good customer service. It is clear they do everything they can think of to provide good customer service and still ask what else they might do to be better! On a scale of 1-10, this dealership rates at least an 11 or 12.

AgnesSemik

Feb 4, 2012

Robert Price was a great sales person. He was very professional and helpful not only before selling me a vehicle but also after the purchase was finalized.He made my dream come true. I had the best experience ever and I would recommend him to all my friends and fammily. Great work Robert.Thanks so very much.Agnes Semik

mcparkinson

Feb 2, 2012

Mercedes of Boerne is fantastic! We had done our research on make and models and narrowed down our selection to two brands. Having been a previous Mercedes owner in another state, we visited the dealership to determine if we would receive the same great value and service we had come to expect. Guy Vick was exceptional through the sales process. He was personal and professional, recognized we were ready to buy and did not have the luxury of time to spend "courting and haggling". Before, during and after the sale he has been responsive, straightforward, and a pleasure to deal with! A true rarity in the automobile industry. Thanks for a great buying experience!

rramirez1806

Jan 31, 2012

Our experience with Robert was wonderful. Mr. Price listened to exactly what we were looking for and went beyond to help us find exactly that. I would have to say that the whole experience was so great Mr. Price and all the other employees made us feel very comfortable and right at home. I don't think there is one bad thing that I could say about our experience. I would definitely recomment him and Mercedes of Boerne to other that I know.

Lzuniga13

Jan 30, 2012

This is the first time I have been treated this good by any other car dealerships I have been to.I would highly recommend Mercedes Benze of Boerne to any of my friends who are interested in buying a Mercedes.

BKrebs

Jan 24, 2012

After first visiting the other San Antonio area Mercedes-Benz dealership, my wife and I first visited Mercedes-Benz of Boerne back in early Fall of 2011. After meeting and visiting with Guy Vick (salesman) we test drove a 2012 CLS550. We were quite impressed with the CLS550. After a few months we were ready to order the exact version of this vehicle that we wanted.At the time of our ordering our car Guy Vick advised that the car would likely make to the dealership in the last week of December or the first week of January. As it turned out, we picked up our new ride on Friday 12/30/2011.Guy Vick was the perfect salesman. He was able to provide every answer we asked. He never pushed us (he let the car sell itself).The day we picked up our new car we met Garrett Ethridge. He is this dealership's guy who trains customer's how to use their new car. Our new car has so many features that a guy like Garrett is a God send. He was fully knowledgeable and very patient with my wife and I.Today we went back to have an additional item installed and to have the windows tinted. Guy Vick made all of the arrangements. When we arrived our loaner was waiting. The work was performed in a timely and professional manner.This is the pefect dealership. They trully have thought of everything. And Guy Vick (our salesman) is the absolute best. He is a 1st ballott hall of famer.

bobbygsmith

Jan 21, 2012

Friendly, knowledgable, and helpful sales person. Asked to look for a specific car with certain options. She kept looking and found just the car we wanted at a fair price. This dealership and their previous outstanding history with our traded in SLK320 is the reason we would only buy from Boerne. Very plesant bying experience.

nmeadlin

Jan 13, 2012

From the moment I walked into the dealership my experience was nothing but pleasant. Guy Vick assisted me in purchasing my car and was great to work with! His customer service far exceeded any expectations I had. For that matter, everyone I encountered at the dealership was friendly and eager to assist me. I will absolutely be going back to Mercedes Benz of Boerne to purchase my next car.

Maria Gentile

Jan 13, 2012

My husband and I were out taking a drive one afternoon & stopped by to browse at Mercedes Benz Of Boerne. We were greeted at the door by Mr. Guy Vick. He was very pleasant & personable. He was also very experienced & knowledgeable. We carried a conversation with him & he asked questions to understand what we were looking for in our next Mercedes since we have owned MB's for 40 years. Mr. Vick showed us a vehicle that had everything we were looking for and then some. I am happy to say that we walked out that day with a new Mercedes. Mr. Vick & Mercedes Benz of Boerne far exceeded our expectations and made our recent sales experience a very memorable one. We highly recommend this dealership to all our friends. We look forward to a long lasting relationship with Mr. Vick & Mercedes Benz of Boerne.

Bear531

Jan 12, 2012

We drove all the way from Houston to purchase a vehicle from this dealer. Robert Price our salesman was very professional and personal. The vehicle and price was exactly what we were looking for. We were satisfied with your overall experience while at their dealership. I would recommend them to anyone

Snuffy1963

Jan 12, 2012

In and out of a dealership is very important to me. Guy made sure the experience happened the way I like it. Guy is very knowledgeable and courteous. He keeps his customers entertained to create a nice transaction.

Proud2Served

Jan 12, 2012

First let me state that my job is to conduct professional research for my government clients. I'm not the type of person to buy anything on a whim and sometimes that annoys the hell out of my wife! My plan was to find and buy a 2012 Mercedes-Benz (MB) E350 with certain options and within a certain price range. This MB was going to be a surprise Christmas present for my wife of 20 years, so it had to be special. I conducted exhaustive research for over 3 weeks and the days were counting down until Santa had to deliver! When conducting research for a new vehicle, I not only look at the invoice price of the vehicle and all the options, but also the feedback from legitimate consumers and also how well the dealership's service department treats their customers. This leads me to Mercedes-Benz of Boerne. We had our previous 2008 MB C350 serviced at the Boerne dealership even though we bought it in Austin and the service department treated us like family every time we came in. In fact, we had a unique problem that occurred right after our warranty expired and the MB of Boerne service department (Mark De La Fuente) contacted MB USA to plead our case without us even knowing about it. In the end, MB took care of our potential expensive problem and we were all the happier for it! That is why I could not understand the few negative comments made about this dealership. However, if you're like me, you can read between the lines and discover why some of the negative comments were made; enough said. The salesman I purchased from was the most professional and courteous car salesman that I've dealt with in the past 20 plus years! Even after I spent about 3 hours of this gentlemen's time, Guy Vick never became pushy just to make a sale. He allowed me the opportunity to come back and mull over the various E350s and never attempted to pressure me into a sale. When I finally made the decision to purchase my wife's new E350 with the options I wanted I decided to go in and see Mr. Vick. I sat down with him and informed him that I was willing to pay a fair price for the new E350, but nothing close to MSRP. I also wanted a true market trade in value for my wife's 2008 C350. We spent less than 5 minutes negotiating a price on both vehicles and I left feeling I was treated more as a family member than a person off the street wanting to buy a new car. However, that's not the end of the story. I then told Mr. Vick that I needed the car that evening to surprise my wife with her new car. Guy Vick went above and beyond to ensure that Santa had a clean and polished brand new Black E350 present to deliver to his beautiful wife of 20 years! MB of Boerne and especially Guy Vick has earned my trust and loyalty to ensure I always return!

tgridley

Jan 10, 2012

The employees at Mercedes of Boerne really walk the talk. They really care if you are satisfied with your overall experience while at their dealership. They generate a very professional and personal enviornment and I would recommend them to anyone. I would go as far as challenging anyone to find a better dealership to do business with.Their customer service is second to none and you leave knowing they really appreciate your business. I actually enjoy the one hour + trip to get my car serviced.

rpjp

Dec 29, 2011

For a dealership's mission statement that says "Where customer service is our passion!"... Our experience was simply horrible! We had to drive over 2 hours to get to the dealership, and upon arriving, we were ignored and left standing on the lot long enough to have multiple other salespeople inquire whether we had been helped. Sadly, we stayed loyal to the first salesman who greeted us! Had we known what was to follow, we would have run for the exit! Robert Price had obviously decided what it was that we wanted and could afford without knowing anything about us at all. We went in specifically to drive and buy a 2012 GKL class SUV with navigation. Mr. Price spent several minutes avoiding us and holding conversations with other employee's even after they pointed out to him that we were waiting! This behavior was so obvious that multiple other employees of the dealership came to us and, in what I would consider a very concerned manner, asked us whether everything was alright! This was most disturbing! If that isn't enough, he never let us test drive the vehicle we drove all that way to see! Instead, he put us in a somewhat unclean 2011 without many of the features we wanted - and certainly had no expectation for us to buy. After being treated so apathetically, I wouldn't have bought a can of peaches from this guy! To add insult to injury, while on the test drive, I was asking questions of him, and he would occasionally answer with a sarcastic tone of voice. When we went into the office section of the dealership, Mr. Price, in his omniscience, asked us whether or not the GKL class was within our price range! We never even got to price negotiation nor even credit scoring! Owning a Mercedes has been my dream for quite some time, mostly because other family members are current owners. Now, I simply don't understand why they are! I wish we would have talked to someone else, anyone else! There are truly concerned employees at this dealership, but sadly, we never had the opportunity to work with them. We may try again some other time

christoz

Dec 10, 2011

Not really much of a review writer but I thought I would take a couple of secs and do it because the experience was really good. Bought an E Class and traded my in my old Peugeot. My salesman was Jeff Ahlfors. With all the options available, picking out a car can be overwhelming. You can read and read but until you actually go out to the store and look at the cars, you can get confuzzled. Jeff was very patient. He showed me every car I had any interest in, explained the differences and understood when I didn't make a decision on my first trip. Came back the next weekend and finally picked out a car. Had it down to two that were a toss up, parked them side by side, and bought the one my dog hopped into. Haggled a little over the trade, but how much is a 150,000 mile Peugeot worth anyway? I most appreciated the service I got. If I'm spending that much on a car, I want good service as much as I want a nice car. I was greeted professionaly, listen to carefully, and they spent a lot of time with me. Jeff followed up but he wasn't obnoxious. I left my sunglasses in my trade in and even though I told him not to, Jeff drove them out to my house! I hope the service dept is as good as the sales dept. Best of all, my dog Shadow loves it!

AK2

Nov 27, 2011

I have learned over the years that car ownership far extends past the love affair one may have with a car. It is more than that. It is the overall experience one has with the dealership and the most valued asset it posseses - it's people. The relationship begins from the initial purchase, maintenance and service life cycle, and finally through the decision of what to get next. If at any point in this journey one is unsatisfied, the overall car ownership experience will be compromised. Needless to say my experience to date with the Mercedes Benz of Boerne has been nothing short of exceptional. However, a recent service experience far exceeded my expectations. After going through 3 sets of new tires purchased from a national retailer, I had come to end of my patience with their inability to resolve the problem of my car pulling to the right. Based on my horrific - and that is putting it mildly, past experience with my local Austin dealership, I decided to contact the people whom have yet to dissapoint me, MB of Boerne. Eddy Waters was an absolute hero. In addition to resolving my primary problem, Eddy also helped me resolve a few other minor issues in need of attention. Eddy was very prescriptive in keeping me abreast throughout the entire service process. With the exception of a part that requires a special order from Germany, my car is running better than ever.The absolute icing on the cake was having my car trailered from Boerne to my home in Austin within the same day of service without charge! MB of Boerne you had me at hello.

Inprogress

Oct 19, 2011

Robert Price was apathetic, sarcastic, and down right rude. His sales manager was demeanin and rude as well! I wouldn't recommend this dealership to my worst enemy! I've bought cars from various makers and dealers across Texas, never have I had the type of horrible experience I had at Mercedes Benz of Boerne located off I10 in Boerne, TX. The only reason we decided to purchase the car from them was because they had the exact type we were looking for at a reasonable price. We signed papers, got our loan approved on Saturday and it's now Wednesday and we still haven't taken the car home. They won't let us take our car home, because they're waiting for the co-signer to sign the docs but theyve gone ahead and taken my trade-in!! Most dealerships will let you take the car home even before the docs are signed as a sign of good faith, but not the MB or Boerne! They didn't care, were completely apathetic and incredibly short with us. The process was incredibly stressful and we'd NEVER recommend anyone to this dealership! The salesman Robert Price was the worst sales person I have ever seen, in and out of a car dealership!! PLEASE AVOID HIM AND HIS SALES MANAGER GIL GARCIA AT ALL COSTS!!

Drodriguez2005

Aug 2, 2011

I asked them to compare dealership to Mercedes Benz of San Antonio and their prices. I found out that they only discount if you throw a fit and complain. The only reason I purchased 2 Mercedes Benz is my old sales professional Paul Stephens moved to Mercedes Benz from BMW in 2008. Paul Stephens is the best by far. He is not your typical salesman, and he really cares and goes out of his way for his clients. Paul Stephens is no longer a Mercedes Benz or BMW . Where did he go?? He is the best and everyone at my lawfirm agrees. Please do your dealership a favor and find this guy and hire him. All the attorneys I know in the past only purchased from Paul Stephens. Hire him and watch your dealership growD.R. llc,cpa