Used Cars for Sale at Mercedes-Benz of Cincinnati in West Chester, OH

RonUrb

Oct 26, 2016

Overall a pleasant buying experience. Tim Berns was a pleasure to deal with. I was impressed with all of the personnel and the entire operation.

LADunn

Oct 22, 2016

I am very appreciative for the experience I received at Mercedes-Benz of Cincinnati (MBC). They continue to treat me like royalty. I have done business with MBC before, which caused me to feel comfortable with doing business with them when it came time for me to purchase a new car. My experience was fantastic and what really sticks out to me was when Chris said, "Now, you know that we will spoil you here." And, my response was, "That's why I came."Everyone was so pleasant. I am truly thankful for my experience and will continue to spread the word.

big t

Oct 21, 2016

Zach Glutz is a true pro with many years experience and a very pleasant personality. He makes you feel like you are the most important customer he has. So far my experience has been excellent and would reccommned dealership and Zach to everyone.

Sharon C

Oct 13, 2016

Even though we live just 2 miles from MB of Ft Mitchell, we decided to drive to Montgomery Rd in Cincinnati to buy our third MB. Zach Glutz has been so kind and helpful to us even though we buy "pre-owned" cars, we decided we trust him and want his expert advice and his help with learning all the technology the new cars afford. I have even once called him from Washington DC to ask how to reconnect my iPhone to the system of our 2008 E350. He spent a whole afternoon teaching us about the 2014 E350. By the way, he chose it for us and had it ready for us to look at when we got there. He had twice sent pictures and details of all the cars we might consider but it was the only car we drove, and we bought it!

rschumacher1

Oct 7, 2016

Anthony is a top-notch salesman-- professional, courteous, and very personable. He was willing to spend the time we needed before we made a decision, and after to familiarize us with the vehicle. The dealership went above and beyond to make the transaction work for us. We highly recommend the dealership and Anthony.

Gary Labance

Sep 29, 2016

My rating for this dealership was based on my overall experience. Price, service and selection. The sales "TEAM" was very friendly and knowledgeable. My next car will also be purchased at this dealership.

Karen

Sep 29, 2016

I was in need of a new vehicle and after extensive research on the computer, I decided the Mercedes SUV was the best option for me. When we entered the Mercedes-Benz of Cincinnati showroom, we were greeted by Zach Glutz. He LISTENED to my wish list and did not disappoint! He guided me through the selection, purchasing, delivery, and tutoring process of my 2017 new vehicle. He sent me frequent informative emails. Zach is very welcoming when I stop by the dealership to ask a quick question about one of the gadgets in my SUV. He responds to my questions in a kind and professional manner. I would highly recommend working with Zach Glutz for one's Mercedes purchase!

Linda Gerardi

Sep 18, 2016

I recently bought my first used MB remotely and Chris Walker made the experience really easy! When I asked for additional photos, Chris quickly obliged by going in to the office on a Sunday. All in all, the whole process from start to finish with the car being transported to TX, took approximately two weeks. My only very minor issue was if you are remote, do not expect to be the top priority only because I wasn't physically in the showroom. Thanks MB of Cincy for a great first time virtual purchase!!!

Disappointed

Sep 17, 2016

M-B Cincy sales staff, Chris Dow, failed to indicated the vehicle purchased did not have a front license plate bracket and when asked after the sale suggested I just drive without a front license plate--apparently thinking women are too dumb to know it's the Ohio Motor Vehicles law that requires it. Sales manager, George Bic, won't even give the curtsy of returning a phone call, and finally the dealer prep for delivery was poorly done--the inside window glass was never cleaned and the previous owners insurance card was in the front floor.

SLK55

Sep 16, 2016

Always professional and attentive to the needs of the individual customer. They take the time to understand want you want in a vehicle and don't just try to convince you to buy what they have to sell.

peytnail

Aug 22, 2016

When spending the amount of money a person spends in buying a car, I believe the service level you receive should be beyond what you get when you go threw a fast food drive thru. I have purchased cars in the past that don't understand that, and chances are, I won't go back. Mercedes Benz of Cincinnati provides the service I expect when shopping for a car. It took me three or four visits to the dealership before driving away in my new car but each time I visited, the vehicle I was looking at was prepped and sitting in the front ready for my consideration. The salesperson, Zach Glutz, was professional and did not pressure me to make a decision. Each time I arrived at the dealership he was prepared and gave me his full attention. I financed part of the purchase price and the financing department had everything ready for us and took us a total of fifteen minutes to be completely done. I have absolutely no complaints about Mercedes Benz of Cincinnati and highly recommend them if your considering purchasing a Mercedes.

pnewt50

Aug 20, 2016

Began search for new car with MBCincy with intent to go later to Lincoln,Lexus,Audi and Cadillac. Met with super Chris Dow and never left! Planned to lease new,looked at buying and financing new and with Chris' help decided on a 2014 C Class and extremely happy and paid cash. Great experience with MB Cincy

old_soldier

Aug 18, 2016

If asked I would describe your saleswoman as being knowledgeable, meticulous and thoughful to the extent that a buyer would think the vehicle being considered is a a car she would buy for herself. This is an attitude that earns trust and clientage. After the sell was consumated her caring attitude followed me in the manner one would expect from the 'owner of the business' which is significant. I must add that her attitude was a compliment to the person who interviewed and hired her.

Bob 34

Aug 7, 2016

The sales team at the Montgomery Road Mercedes Location is first rate, low key, professional and extremely knowledgeable about all aspects of their vehicles. Chris Dow is typical of their staff; helpful without being pushy; nice and softly selling while explaining every necessary detail about the particular car in which you were interested but moving on to better things. You will be pleased with your total experience with this automobile dealer.

Brian Major

Aug 6, 2016

Mercedes-Benz of Cincinnati knows what premium service looks like and they deliver. I particularly appreciate the extra care and attention to detail provided by Anthony Destefano ... a pleasure to work with!

SRV

Jul 16, 2016

Mercedes Benz of Cincinnati is under new ownership and management and it shows. The new General Manager, George Bik, is determined to provide an outstanding sales experience, and he succeeds. He could not be more accomodating. Our sales representative, Zach Glutz, is simply the best in the business and made the entire process of evaluating and buying a new car effortless and stress free. If you're in the market for a Mercedes, these are the gentlemen you need to see.

jeffry lee

Jul 13, 2016

while I accomplished on line reviews of small SUV's, I was just starting my short list of test drives. The MB of Cinti floor manager lined me up with Zack Glutz as I walked in the place. I told Zack that so far I liked the Audi Q 3 best. He quickly but pleasently got me and my girlfriend in a GLA 250 for an orientation and test drive. I been around a long time and I appreciated Zack's direct (minimum BS) style. He let the 250 sell itself on some rolling back roads and expressway. Back at the lot he helped us find a 250 with a finish and features we liked without steering us. My girlfriend gave me a (I like ths car) look so we went inside and negotiated with Zack. I am never sure I get the best deal but I am happy with the outcome. The whole process took about an hour. Zack and my new GLA 250 are all good. I will gladly do repeat business with Zack Glutz.

Berger2005

Jul 10, 2016

It is my second car I buy at this dealership . when I decided it is time for a new car I went back directly to Chis Walker since I remembered his excellent attention. He was listening to my needs , came up with immediate options and found the best way to close the deal. I will definitely return in the future.

Realtor513

Jul 8, 2016

I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal with me. I sat with the foreman, technician Ed and the Service manager. The service manager told me he will no longer work on my vehicle and that were "done". There is an obvious issue noise occurring in the right rear wheel area and after number of false diagnosis and due to the false diagnosis I spent over $3,500 and even on the last visit I was told to basically leave without resolution. The inability to properly diagnose the issue by the foreman and mechanics has left me in a corner and bunch of expenses. This vehicle is under warranty; however, they tried every bit to blame me for the issues. I am exhausted with the amount of troubles from this dealership. I spent $3500 because they told me wheels are bad, so I put 2 other wheels and noise still occurred. Even after buying brand new tires, the noise still occurred but they did everything to blame the tires, which made me buy another set of tires and not to mention the $350+ in balancing and installation of all of this all due to the false diagnosis. At the end after I did everything they asked me to, I am still having an issue that is unresolved. They told me on the 4th visit that they will no longer work with me and this is absolutely frustrating.

Gary

Jul 8, 2016

Anthony was an outstanding representative of Mercedes Benz of Cincinnati. He made the purchase experience easy and enjoyable. I will recommend Anthony and this dealership

garylstephens

Jul 7, 2016

this is the 3rd time that I have dealt with Chris. Chris is very professional and knowledgeable of the MB cars. I had visited MB of Fort Mitchell but was not impressed with their attention to the customer. I always feel welcome with Chris

carolmkeyes

Jul 6, 2016

Brad in sales and Katie in finance did a great job. The car that I was looking at was ready to go and he has answered my many questions after the transaction was completed. He truly listened to what I was looking for and made sure that I got what I was looking for.This is my 3rd Mercedes and I hope to do business with Brad in the future.

genx6052

Jul 5, 2016

The Mercedes Benz of Cincinnati treated me great from the start to the end with my purchase of my first Merceds Benz! They allowed me to test drive as many models until I was comfortable with my decision with which one would be the best for me. They accommodated my personal preferences for what I wanted in my new car & did not try to sell me any differently. They were all polite, curteous & very respectful! I felt comfortable with my time there & their service!

Jsikder7

Jul 4, 2016

Highly professional sales team, won't be disappointed. They will do their best to meet your expectation. Various credits unions will be pursued to get your expected finance rate.

Jiminky

Jun 25, 2016

They were very helpful and friendly. Tim went out of his way to help us find the information we needed before we made the smart car purchase.

Bbrewer

Jun 24, 2016

Thad Marck (Mercedes sales) is pleasant, thoughtful and easy to work with. He takes the pain out of the car buying experience. He is the kind of guy you want for a neighbor. Mercedes Benz of Cinxinnati is the Best with a sales team second to none.

Merc2016

Jun 22, 2016

Chris Walker is an awesome salesman and even went the extra by going out to program our garage door open.He is like family. We love him.

Ridge kid

Jun 20, 2016

Jennifer Jurgens was very helpful and considerate. I think she worked hard to get us the best deal possible. I am very happy with my 2013 Mercedes E550 and I enjoyed the whole experience with Mercedes of Cincinnati

mdd 6/18/16

Jun 19, 2016

My second time buying a Mercedes from Chris and he never missed a beat. He new my price range and went the extra mile to help me find the perfect car. He was never pushy and never tried to up sell. It was just an over all very pleasant experience and I love what he found for me!

Tony Hulefeld

Jun 18, 2016

George and Anthony went out of their way to assist and make us feel comfortable and were very fair on their pricingOn our first visit George was there on a Sunday and took very good care of us

Mike S. Indianapolis

Jun 14, 2016

We travel 2 hours from Indianapolis to purchase our vehicles from Chris Walker at Mercedes Benz of Cincinnati. Chris truly takes the time to make sure every purchase is one we will be happy with for years to come. From initial discussion to delivery Chris Walker and Katie Segrist exceed our expectations...every time!

rtmccullough

Jun 4, 2016

Chris Walker and the team at the Mercedes dealership in Kenwood made my first-time experience stress-free. Chris listened to what I was looking for and was able to match me with a car that met my needs and budget. Chris took his time explaining all the features of the vehicle as well as demonstrating them during my test drive. Chris Walker went above and beyond my expectations. Working with Chris was my first car buying experience that was not aggravating and stressful. I would recommend Chris Walker to all of my friends and family who are interested in a Mercedes-Benz.

Cincy513

Jun 4, 2016

Mercedes-Benz of Cincinnati was very helpful and informative. The salesman helped out in every way and made the process go smoothly. I left a happy customer.

Bizzy

May 25, 2016

We ordered the car while still in Florida. All of the details handled efficiently & professionally by Zach Glutz. Car purchases, in the past, have been difficult & stressful but not when dealing with Zach & Mercedes of Cincinnati. This is our second purchase from Zach and we were so happy with him that we recommend him to our son.

Marti1480

May 24, 2016

My sales representative, Chris Walker, was wonderful to work with. Any questions were answered promptly. Even if was an email on a Sunday. This was my third car to purchase from this dealership. I have continued to return to this dealership not only for the brand that Mercedes is but the quality of service that goes beyond just purchasing a car. Maintenance is always easy to schedule and always completed in a timely and professional manner. The whole team at this dealership has always provided a complete package that goes beyond expectations to make the client happy.

EMH1966

May 24, 2016

The experience with the M/B Group at Cincinnati has been great.I have been dealing with the highly professional 'ZACH GLUTZ", for over 20 years and it has beena very trusting/comfortable relationship. He is the best!!!!!The support in service with Charlene and her team has also made an additional reason to continue to buy MB...

LJS510

May 21, 2016

We dealt with Anthony DeStafano as we were looking to replace our older GL model. Anthony was very knowledgeable providing information without any pressure to purchase. After a few visits and deciding which car was the right one for us he was very helpful and fair as we worked out the details of our purchase. Additionally I worked with George, the manager of the dealership, who was equally friendly, courteous, and fair. The entire experience was pleasurable. I would certainly recommend this dealership for a purchase of a new or used vehicle.Larry

jmb1812

May 21, 2016

very professional and up front and honest...went the extra mile to be helpful. great follow up...car was detailed and serviced with an unexpected tank of fuel

chicchic

May 20, 2016

This is no used car joint.. Mercedes - Cincinnati is as professional as it gets.. They not only meet your needs, but go the extra mile. A refreshing attitude in this "no worries" world. Zach has taken care of me for 4 years now. He is easy going and always puts my needs first. He has even posted a youtube video on programing your cars automatic garage door opener! His knowledge is astounding.

KT

May 18, 2016

I recently leased a new Mercedes for my wife at Mercedes-Benz of Cincinnati. From the moment I walked in the door, the sales staff made me feel very much at home. They went out of their way to make the process non-stressful and easy to understand. Chris Walker even helped me set up the delivery/pick up, to be a complete surprise for my wife. This touch made the experience magical, not just for my wife, but for myself and our children as well. I highly recommend Mercedes-Benz of Cincinnati. You will not find better service.Kevin TannerLebanon, Ohio

Parker2

May 5, 2016

I had a amazing experience at Mercedes-Benz of Cincinnati and that's sincerely due to the thoughtful and honest approach by Chris Walker. I had a specific car in mind and Chris worked tirelessly to find me the right vehicle. He made the whole process from start to finish easy. He knew exactly what I wanted and stayed connected until he found my perfect vehicle. Never thought I'd say that buying a car was an easy, hassle-free, fun experience but it really was-- and that's truly because of Chris Walker. Amazing customer service and an all around nice guy! Thanks again Chris, and look forward to buying all my future cars with you. You've got a loyal customer for life!

tmdaniel1

May 5, 2016

I recently had the unfortunate experience of hitting a pothole that I prefer to refer to as a small crater. Two flat tires and a cracked rim later Justin Kraus at Mercedes of Cincinnati took my frantic phone call. He calmed me down and assured me they were going to take good care of me and my car. He contacted Sora's Towing and their extremely personable driver arrived quickly and towed my vehicle in. Justin had a loaner waiting for me and less than 5 minutes after arriving I was ready to be on my way. Enter Chris Walker. I was extremely stressed and upset over the situation and the damage to my car had me considering leasing a new one. Chris was so very patient with me and listened to all of my needs and wants for my new vehicle. He answered each and every text I sent him immediately and was always cheerful despite my endless barrage of questions. He searched diligently and found the perfect car for me. Chris and Justin helped turn a horrible situation into an amazing one and I am so grateful. I am more than thrilled with my new car. I would highly recommended Mercedes of Cincinnati, Chris Walker and Justin Kraus. They take care of you like family.

2 retirees

May 3, 2016

My brother had recently bought a car from Chris Taylor and said he was very nice and recommended him to me. We had seen a used 2015 Audi Allroad online and called Jennifer to arrange a test drive and get details on the car. Chris was very pleasant and put no pressure on us to buy the car. He gave us the week-end to think it over. There were no made up stories of someone else wanting the car and we needed to decide quickly! We're senior citizens and appreciated the time to make sure this car was what we wanted.We called Chris on Monday to say that we wanted the car and again we chose the date and time to pick it up. Katie got us through the purchase so fast I thought we must have left out something. Kudos to these professionals!

Joe & Kerry

May 2, 2016

We hadn't really planned on leasing another Mercedes, but the deal was so great that it ended up working out. Anthony DeStefano was quite helpful; he really did his best to work us a deal we were happy with. He was also very patient and professional while we took our time deciding! Overall a wonderful experience.

jeff

May 2, 2016

great - fair price without any of the painful haggling. Anthony was very attentive without being a pest. everyone was very professional and made you feel welcome.

Scott Wheeler

Apr 27, 2016

We walked into the dealership with just the idea of taking a test drive. The aesthetics of the showroom were bright and polished. Melanie Parsons greeted us and allowed us time to walk around before asking if we had any questions. She was very attentive and knowledgable about the products and inventory. Katie was quick and efficient in finance. We left with a C300, very happy and pleased with the experience.

bjay

Apr 27, 2016

chris dow was extremely professional and knowledgeable. it was a pleasure to work with himand to have that kind of customer service. I would highly recommend him to anyone. the dealershipwas beautiful and we look forward to the coffee and donuts when we come to get our g wagon washed. thank you bjay and jim schiear

Gary 1090

Apr 23, 2016

Chris Walker was a pleasure to work with. He took care of all of my requests and responded quickly to any calls or questions that i had. Reffered my sister to him and she recieved the same service and was very pleased.

ZIS

Apr 5, 2016

I must congratulate Mr. Zack for his assistance in keeping me updated concerning my car's production and assisting me on pick-up day. I had difficulty in getting to the dealership; he graciously solved my problem by driving me to the dealership on his way to work, as I live on his route to work. This was a very important kindness to me at that time as my family was away and I did not need to inconvenience others. He was very professional and courteous throughout the process.

DavidMoccia

Mar 31, 2016

I bought my first Mercedes from Zach Glutz in 1996, and I just leased my 4th one through him. I'm obviously sold on the quality of Mercedes, and Zach has made the selection and purchase process stress-free and painless. It almost feels routine now. Charlene Salyers has been my service contact for many years now as well, and she is a real pleasure to work with - always very helpful and patient. A number of times we have been able to solve my problem over the phone, rather then me having to take the car in.

DJD

Mar 24, 2016

The day after delivery I could not shut of the car using the gear switch. Same day, I couldn't start it with the switch. Dealer refused to have car repaired at Benz dealer in Pittsburgh where I live. Really? They want me to drive to Cincinnati Really? Worst customer service ever. Stay away from this dealer.

Suresh Krishnaswamy

Mar 20, 2016

I was in the market for a CPO. I had 3 Vehicles I wanted to lookup before I decide. Thad was very professional and friendly and spent lot of time going over the details. I am impressed and i bought the vehicle the same day. Thanks

FFitz

Mar 16, 2016

I purchased my third vehicle from Mercedes Benz of Cincinnati a couple of weeks ago. I think it goes without saying after 3 vehicles over 8 years, I obviously would highly recommend this dealership. Each time I have purchased a vehicle the service has been phenomenal. Chris Walker our Sales Associate, who we have worked with on each deal, always works to understand our needs ie. features desired, desired price point, etc and then provides a list of vehicles he thinks would meet our needs. They have always been more than far on trade value and each deal has taken only about an hour which I really appreciate. But best of all is the vehicle I leave the lot in.

djcalderon

Mar 10, 2016

The staff are very helpful and friendly. They tried to explain in details the vehicle's features and they try to offer to you what you need. They give sound advise and gives you fair price. They do not hustle you with offers that you do not need.

tateanne

Mar 5, 2016

I was very impressed with the dealership. I will use them again when I buy another car in a few years! Thad is a very competent sales person!

Flyhalf

Feb 23, 2016

The from finding the right car online and all my questions being answered quickly to my appointment with Jim Rutter and the paperwork with Katie, this was a fantastic experience. All professionals and all First Class. I'm glad to be part of the the MB Cincy family.Eric Moore

Chenling zhang

Feb 17, 2016

It is a happy experience for me to get my car. Jim is a very good dealerI enjoy my car and I think I will get my paper work soon

Nicolem

Feb 14, 2016

It was a very quick and easy process from the First Lady that answered the phone all the way to the sales member. Overall a good experience.

Bill in Vermont

Feb 10, 2016

I recently purchased a 1997 SL500 40th Anniversary edition model from Zach Glutz at Mercedes-Benz of Cincinnati . I am located in Vermont, and never saw the car before purchasing it. Working with Zach was wonderful. He took the time to research and answer all of the many questions I gave him. Dealing long distance, and not seeing the car in person, only pictures, was a new experience for me. Zach made the whole process easy. He made me feel very comfortable throughout the entire process. When my car arrived in Vermont by enclosed auto transport, it was everything I expected, just fabulous!. This was a wonderful experience, thanks to Zach and his team. I highly recommend Zach and his team at Mercedes-Benz of Cincinnati for your next Mercedes purchase. Bill in Vermont

EG2948

Feb 3, 2016

Anthony DeStefano and the team at Mercedes Benz of Cincinnati make buying a car a pleasure.No hassle, no problems, just a great car and great service.

C Schrand

Feb 1, 2016

Found the right E350 at the right price and all with a fantastic unlimited mile warranty! Thanks to Chris Walker and his being patient as we sorted thru the inventory. Service is great and they always go the extra mile to make sure my wife and I never miss beat delivering the cars to our door if needed.Thanks to the whole Mercedes of Cincinnati team!

BC

Jan 27, 2016

Great Experience Comfortable Atmosphere VERY Knowledgeable Staff Absolutely the best buying experience when buying a vehicle! I love my new purchase! I will return the Mercedes Benz of Cincinnati!

CandiNSkippy

Jan 27, 2016

Initially talking with Jennifer about the Audi Q5, she gave me coffee and took me over to meet Thad. Thanks Jennifer! Thad was great to work with and made the transaction quick and painless. Brion also made the experience easy and enjoyable. Thanks to all!

bbrewer01

Jan 26, 2016

We have had negative past experiences buying a car (who hasn't). Thad Marck and the Mercedes Benz of Cincinnati made buying a car a great experience for us! Thad was thoughtful, polite and helpful when choosing our car (no pressure, no hassle) and best of all when we went to pick up our car all paperwork was done ahead of time. We will be lifelong customers of MB Cincinnati

wecoleman

Jan 23, 2016

Great experience and I have exactly the car I wanted! Thad was great and made the purchase a joy! I would definitely recommend Thad and Mercedes Benz Of Cincinnati ... I look forward to my next purchase!

markshawnfirsttimer

Jan 22, 2016

On a December weekday, that was a "complete downpour", my wife & I had a terrific "first-time MB experience" working with Chris Walker. From the first handshake, he was professional, attentive and most important, listening to the customer! We got the opportunity to test-drive a variety of models & different aged vehicles and settled on a 2016 E350! After we were finished driving, we felt like all "3 of us" had chosen the perfect car! Chris made the whole process from start-to-finish extremely simple. We left with a great car and make a friend in Chris, who we are quite confident will look after us for years to come!

stephendauer

Jan 22, 2016

I have purchased four vehicles from Mercedes of Cincinnati and all have been through Chris Walker. What is amazing is that his service and care and attention to detail never wavers. I always feel like I am working with a friend and someone who truly cares for about my needs. I can't say enough about how easy he makes the process and how seamless the transaction is. I guess that is why I continually go back to Chris for my cars and now my children's.

Neeoo W Chin MD

Jan 14, 2016

Time is the one thing none of us can have too much. My experience with Chris Walker and this dealership has been seamless. They are very respectful of your valuable time. We have worked with Chris for many years and will continue in the future. Customer service has been exemplary. Keep up the great work!

wendyjordanmcdonald

Jan 13, 2016

I worked with Mr. DeStafano purchasing a BMW. Although it wasn't a Mercedes I purchased, I still dealt with the car buying process. I appreciated Anthony's professionalism, honesty and patience in dealing with me to make my decision.I have my eye on a Mercedes as well, so I won't hesitate to use his service again.Thank you,Wendy Jordan McDonald

Puppy

Jan 10, 2016

I have been a Mercedes Benz for long time. This time I had the best service ever received in many years. Mr. Walker provided all information I needed and Ms Segrist was very efficient in the paperwork preparation. I recommend MB to all my friends

Chalana Gunawardena

Jan 9, 2016

Thad was very prompt, everything was ready to go when we went to the dealership. He took time to explain all the features in the vehicle, and other services available. We have had excellent experience over the past 6 years. Thad always took extra step to help us and get the best deal. Everything was done within a short period. Would highly recommend to friends and family

scherejs

Jan 9, 2016

I recently purchased my first Mercedes Benz from Merc of Cincy. Prior to this I had been an Audi owner and had always thought highly of the way I was treated at the Audi dealership. I have to say that my experience with Merc of Cincy, especially with my salesman Chris Walker, has topped any experience I've ever had at a car dealership. Chris made the process so simple and easy for me. I visited the dealership about a half dozen times to test drive a number of cars before making my decision and ordering what I wanted. Each time Chris was very attentive, personable, and made me feel like part of the family. Prior to the delivery of my car Chris did 90% of the work before I arrived for pick up. Once there it only took about 15 minutes before we were sitting in the new car with him explaining features etc. All I have to say is this is the best experience I've ever had at a dealership and Chris went beyond expectations in taking the anxiety out of the car buying experience.However, regarding purchasing an extended warranty, I was able to purchase the Mercedes ELW through a different dealer in Santa Monica, California at a discounted price compared Mercedes of Cincinnati. The Mercedes of Cincinnati finance director was not able to match the other dealers' pricing. So to sum it up, if you're going to buy a Mercedes, buy it from Chris Walker at Mercedes of Cincinnati. If you are going to purchase an extended warranty, you may want to look elsewhere and price shop different dealers after your purchase. Just make sure you do it within 30 days of purchase so you don't pay a 15% surcharge.

matt/mary ann

Jan 9, 2016

Zach Glutz was the most professional car sales associate we ever dealt with! He spent time with us going over all the features and options of the vehicle, followed up with us after our initial visit, as well asafter we purchased the car! A truly positive buying experience at Mercedes Benz Cincinnati! Thanks so much Zach !

oeder8140j

Jan 7, 2016

Great communication throughout the whole process.Paid attention to my needs and most importantly my wants when building the car.3 years from now I will return to purchase or lease another car from this dealership.

Joe E

Jan 6, 2016

Mercedes Benz of Cincinnati took care of everything. Jed was knowledgeable and accommodating,. I got exactly what my car was worth for a trade-in and the white glove treatment on my used E350 was top notch. Brion was personable and very efficient with paperwork and information.

Dom

Jan 5, 2016

A company is the as good as the people that work there. You have a great company that will continue to impress. I look forward to buying my next car here.

pruble

Jan 5, 2016

I had the best car buying experience with the team at Mercedes Benz of Cincinnati. Melanie was very responsive, regardless of the working hours. She responded quickly to my questions. The purchasing process was simple and efficient. Everything was ready when I arrived to pick up my car.

Sasikumar B

Jan 3, 2016

Zach Glutz, Sales consultant was professional, knowledgeable and customer focused. Went there just too peek at the new GLC 2016. But, ended up in closing the deal on the same (within an hour). He listened to our needs, then walked us through the options available and helped us to finalize the features/options that best suites our need. We got overwhelmed by his gentleness to give respect to our religious belief and drove to work to take care of the handing over formalities during his time off period. Also, spent adequate time with us to demo the features available in GLC 300 and take a tour to the Service department. Hats off to his professionalism and compassion. Katie Segrist, Business Manager did a splendid job with negotiating the competitive interest rate with the financial institutions. She was knowledgeable with all the terms and conditions defined in the policy and was able help us to finalize the terms that suites our need. We were able to finalize the terms and complete the paper work in 30 minutes. Hats off to her knowledge and speediness with paperwork execution.

HM

Jan 3, 2016

I just took delivery of the THIRD Mercedes I've leased from the dealership. Jed Hargett has been my sales representative for each, and in every case he and his staff have been terrific to work with - professional, attentive, and proactive in looking for an arrangement that meets my needs. This is a top quality operation, I'm delighted with the new car, and look forward to continuing our relationship for years to come.

Tracy

Jan 3, 2016

I can't express how wonderful Chris Walker has been to work with!!! He continues to make sure we are happy and not in need of a single thing as we become more aware of all the awesome things our new car offers!!! It has been and continues to be a wonderful experience with Chris and the entire staff at Mercedes-Benz Cincinnati!

Lori

Jan 2, 2016

Thad was very helpful from the start. He made our purchase of our SL 550 very easy. He was straight forward as he walked us through the options.

Mike

Dec 30, 2015

Chris Walker and Jennifer were extremely helpful in creating a great car buying experience. They promptly answered all of my advance questions and were fair on my older model trade-in. Chris was even responsive to e-mail questions after hours, which was very helpful in advancing my thinking. With much of the work done in advance of the purchase, the actual time in the dealership completing paperwork was brief and straight forward.

Sammy flores

Dec 30, 2015

The personal service Jed Hargett offert to us its the best i really apreciate for evreathing thanks i will be back soon thanks again best for all

Autopro2016

Dec 30, 2015

This is my third purchase from Mercedes Benz of Cinti. And as before it was a pleasant experience.Jim Rutter knows my preferences and works hard to accomodate them. I would highly recommend him. Nothing is ever too much trouble for him.Thank you once more Jim.Maggie Holland

Chiggin

Dec 30, 2015

I used True Car to locate my 2012 BMW 535 ix. From the moment I called Mercedes Benz of Cincinnati about a test drive I was treated with courtesy and respect. Chris Walker was very professional and gave me the best possible deal without any high pressure sales tactics. The whole purchasing process including procurement of a low interest loan was quick and easy. I would definitely choose this dealership and Chris Walker as the sales representative for my next car purchase.

Dt123

Dec 29, 2015

Our second purchase at this dealership, and Thad made the process simply enjoyable! Thanks for making this an enjoyable experience ! We are happy to recommend Thad and MBC.

BenDiem

Dec 28, 2015

This was my fourth special order/purchase of a new vehicle with Chris Walker. The entire ordering/purchase/delivery process was exemplary. Chris is an honest and genuine man. I enjoy working with him. This dealership is a place I actually enjoy visiting. Outstanding dealership from sales to service! The Sales Manager, Mr. Wilson, is also very much a gentleman. Well done again, Gents!

Porsche C4S

Dec 27, 2015

Chris Walker and Jennifer created an excellent buying experience. Buying a used car long distance can always be a challenge. Jennifer did a great job of describing the car and providing all background information and Chris successfully managed the negotiation process enabling me to fly into town and leave with the car within an hour of arriving at the dealership.

New to Cincy

Dec 25, 2015

I recently moved to Cincinnati for a job opportunity and within a few weeks my 2008 C300 had some problems. I brought it to MB of Cincinnati for service. Charlene provided me with analysis of all the repairs that would be needed - some immediate and others that could wait. With 130,000+ miles on the vehicle, I needed to make a decision whether to fix it or buy new. Charlene put me in touch with Zach and we did a few test rides. Zach was very patient, helped me weigh all the options (that were important to me) and took various phone questions from me in addition to my showroom visits. On December 4th, I drove away with my shiny new 2015 Black C300. Note that this is my 4th brand new C Class. Previously owning a 1998, 2004 and a 2008. The other three were special ordered, so needless to say I am quite particular. This was also the best buying experience I have had with MB. Zach was very knowledgeable about the C Class and other models in my price range. It was a no pressure sale. This was important to me because, it had been awhile since I bought a vehicle. When service and sales work together, I view it as a win-win for the buyer and the dealership at the beginning and end of ownership of a vehicle. Everyone was friendly at the dealership (management, service and sales. ) Not only do I have a new MB but, two new friends in Cincinnati! Zach and Charlene make a great Team.

DrTinaA

Dec 22, 2015

My first MB purchase. Anthony and Michael made my experience easy, great and memorable. Treated me with absolute respect through out. My Sales Agent, Anthony was very pleasant and went out of his way to arrange for transportation to get me from my home which was about 75miles away. Thank you guys for an awesome experience. You definitely gained a lifetime customer

jasonherman1975

Dec 12, 2015

I originally contacted Mike via the dealer's website on a C350 Coupe they had listed. Mike was very professional and was able to work out a very fair price and set me up with an appointment to test drive the car with Thad the next day. Thad was equally professional and very knowledgable about the car and the certified pre-owned process. He went over the car with me in detail and made sure I was comfortable with everything. From a guy who buys a lot of cars, I can say this was my first Mercedes purchase, but won't be my last due to my experience with Mercedes of Cincinnati.

Broffty

Dec 11, 2015

My wife and I worked with Zach Glutz and he was great. He found the C 300 we were looking for with all the options we wanted and more plus he was able to structure a deal that fit our needs. He helped me to surprise my wife with the car and she was ecstatic. Everyone we met was great at the dealership and I'm looking forward to our service relationship and beyond.Thanks Zach!

JACK 3356

Dec 11, 2015

Chris was very helpful in guiding us to make the decision to buy the GLA250. He was able to locate the car with all the options and color scheme that we wanted. He also assisted us on getting the best rate on the lease. I am hearing impaired on the phone and Chris contacted the American Dental Association on my behalf in order for me to take advantage of the partner program with Mecedes Benz. Upon Delivery, he made sure that he showed us how to use all the features on the cars and followed up a few days later to be sure that we were happy and to answer and questions that we had regarding the vehicle.

pgregory

Dec 8, 2015

As always , Zach does and excellent job in finding us the right car, I have bought several cars from him over the years and he always is a pleasure to work with

emac

Dec 7, 2015

We highly recommend MB of Cincy. Zach treated us with great care and respect. He made he process easy, and stress free. We got a very good deal on a beautiful car. Great follow up service after the sale too. Charlene in service was great, with very thorough attention and communication. We are very impressed with MB Cincy!

JSS

Dec 5, 2015

Purchased many many cars over the years and some of the experiences have not been very enjoyable. Enjoyed the no pressure take your time approach and the friendliness of the sales staff.

Edgewood Mark

Dec 1, 2015

Im not a frequent car buyer, it had been several years since I purchased a vehical. My experience at MB of Cincinnati was by far the best experience I have ever had. The entire team was non pressure, product knowledgeable, and had a great deal of respect for our time. They went out of their way to be pleasant, the overall experience exceeded my expectation. I would recommend Jim Rutter and the Team at MB of Cincinnati.

Vince and Jan

Nov 26, 2015

I wondered onto the MB lot thinking that I'd encounter the typical high pressure "car salesman." Was I surprised when I encountered Zach. He was truly the most professional salesman we have ever had the pleasure of meeting. There was no pressure. No promises that a reasonable person knew were impossible to keep. Based on this initial meeting, I decided that I would bring my wife on my next visit to get her involved. She, like me, was very impressed with Zach.The best treatment came once we decided to buy. Rather than lowering the level of attention, Zach continued to stay beside through the paperwork and delivery. Throughout the process Zach introduced us to Dana, Charlene, and Robert all of whom were most gracious.In summary, this was the best car buying experience we could have hoped for.

awfdj33

Nov 23, 2015

Everything from start to finish was with ease and very speedy! Love the experience and Chris Walker made it happen. Definitely look forward to many more vehicles with this dealership and Chris! Mike Campo worked his magic with this as well and introduced me to Chris. Thanks team!

PMcMullen

Nov 23, 2015

I recently worked with Anthony DeStefano on the Trade-In of my Mercedes and the purchase of a replacement vehicle. This is my second experience with Mr. Destefano and I have been tremendously pleased each time. Anthony is knowlegeable, extremely professional and is as honest a person as you will ever meet. He worked diligently to get us the best Trade-In value possible and was willing to go back and forth multiple times with the Sales Manager until we struck a deal that we were all happy with. I would highly recommend Mercedes Benz of Cincinnati and Anthony DeStefano to anyone that is looking for a quality vehicle from an outstanding dealership.

williammoore0

Nov 20, 2015

I was referred to Chris Walker by a friend who dealt with him in the past. I was not disappointed! He went above and beyond to make sure my wants and needs were met. I felt like the whole car-buying experience was exceptional. This was my first Mercedes and needless to say, they have a customer for life. I will return to buy my next vehicle.

MSchmidt63

Nov 18, 2015

This is the 4th car we have purchased from Mercedes Benz of Cincinnati and that in itself should express the great customer service we have grown to expect from the Team at Cincy Benz. Chris Walker and Charlene consistently provide my family with great customer service, follow up and obviously give us a reason to look nowhere else. Great Work!

GL2016

Nov 18, 2015

I'm happy with my car, love the color.Very good experience with Melanie and the other Mercedes associate. And I got my car just before the holiDays.Thank you!

Doug123

Nov 16, 2015

11/16/15 I had stopped in on a Saturday afternoon to look at the new models and say hi to Chris Walker if he was there. I spotted a new model; 2016 GLE450 AMG that had just delivered that day. I scheduled with Chris to return Monday morning for a test drive. Everything was ready from the car cleaned and prepped for a drive to my quote on a trade. It is important to me to deal and interact with people of the same mindset. Professionalism, quality of product and services. MB of Cinci provides all of this. Obviously the engineering and performance of the cars, along with the facilities and service and sales associates. Chris Walker has provided this part. Excellent product knowledge and a performance car lover which makes a big difference in the interaction. Also a genuinely nice guy I consider a friend. Of course the car is outstanding as well! And its in my garage.

wadd12

Nov 15, 2015

Thank you Jed and Jack for making my recent purchase at your dealership a favorable one. This is the third Mercedes I have purchased but the first from Mercedes-Benz of Cincinnati. The customer service the sales team brought to the table far exceeded that of any other Mercedes dealership experiences I have had.

jayf68

Nov 3, 2015

My E320 that I had purchased at this dealership 10 tears ago had been a great, trouble-free vehicle that had always been a joy to drive. After 125,000 miles it was still purring along, but with winter approaching my wife really pushed me to switch to a 4Matic vehicle. I met with Jim Rutter to outline the specifics of what I was looking for and said I wanted to try the C300 model. He found exactly what I wanted and made the whole purchase process professional, effortless and enjoyable. Love my new car and the buying experience at Mercedes-Benz of Cincinnati. Thanks, Jim

egperdue

Nov 2, 2015

Thad Marck made the process very smooth. The truck I initially came to purchase wound up not being available but he found a better car for a better price. Super happy with my vehicle purchase. Transition was smooth. Brion was very informative and made the paper signing simple. Thanks so much!

sismail

Oct 31, 2015

Had multiple models in mind when I stopped at MB of Cincinnati, with Thad's great assistance and advice I was able to pick the right model for our family, the entire process was very smooth with 0 pressure. Thanks Thad and the entire staff at MB of Cincinnati.

sismail

Oct 31, 2015

Had multiple models in mind when I stopped at MB of Cincinnati, with Thad's great assistance and advice I was able to pick the right model for our family, the entire process was very smooth with 0 pressure. Thanks Thad and the entire staff at MB of Cincinnati.

Liza77

Oct 29, 2015

I had recently found a car on the website, I received immediate response on my email inquiry and by the end of the day was at the dealer and the car was waiting out front for me to view and test drive. The salesman then worked with me on financing and found me the best interest rate. These folks are great! I would highly recommend them!

wadejane

Oct 27, 2015

I stopped by the Benz dealership w/o any idea about Benz car and no idea what car to buy. I felt so lucky that I met sales rep Jed Hargett, he educated me about Benz brand, introduced different cars in detail and answered my numerous questions. He had 2015 and 2016 GLK and ML side by side to let me compare. After my first visit, I saw good comments about Jed from Internet, so I felt more comfortable to purchase my car from him. My purchase process was very smooth and quick, Jef had prepared everything may need and presented in an order and very nicely. Jed did all he could to make my purchase successfully and meet my expectation. One thing I would like to mention, Jed never pushed me to make decision. After purchase, he provided extended service to check how I am doing with my new car. I would have no doubt to recommend his service. A great experience.

ELGJ

Oct 25, 2015

Not an imaginary place but paradise on earth. It is not often that I feel compelled to write on behalf of another but in this case it is a true pleasure. Zachary Glutz is an excellent sales rep. He was helpful, knowledgeable, friendly and most responsive to my automotive wants and concerns. The GLK250 is my first Mercedes Benz and Zach calmed my nerves, put me at ease and I did a test drive in what would eventually become my new car. OMG I love this automobile. My brother Dr. Everett Gregory sent me to the right sales professional. Everett has purchased an SL, CD, and E series from Zach, beginning when your organization was Mercedes Benz of Cincinnati on Rt 4, in Fairfield.Zach is a true professional and should be given a 'top generation' (30 yr.) sales rep award. I'm sure that along with my family there are many others that would be happy to purchase and present such an award to Zach. You've got a 'gem' in Zach take good care of him:-)Sincerely,ELGJ

ECabriolet

Oct 25, 2015

I have owned two S Class and thought I'd like to have something sporty. I thought if I could find an unusual color combination E Cabriolet, I would drive or fly anywhere in the U.S. to buy it. After an exhaustive search on-line, I found my car at MB of Cincy. 10 days ago I drove my S550 340 miles to Cincinnati and traded it in for my E Cabriolet and worked with two World Class Mercedes guys Anthony DeStephano and Brion Hanes. As always, the Mercedes sales process was impeccable and my drive back to Chicago "top down" was flawless and invigorating.

Happybenz123

Oct 24, 2015

Saw the car I bought online and so my initial contact was with Jennifer Jurgens of the Internet Sales. She is very thorough and professional over the phone. Once she relayed all the information I need, I then proceed my deal with Melonie Parsons, another excellent member of Cincy MB Sales Team. All my communication throughout this process was by email or phone because I am about 3 hours away from the dealership. Transaction was seamless. Car was ready for pick up a few days later.

Monica & Jeff Berry

Oct 22, 2015

We went into this dealership not really intending to buy but rather to start identifying our options for a future purchase. We spent a very pleasant 2.5 hours with Chris Walker, an amazing and exceptional member of the sales team! And yes, after being encouraged to compare several different models, we purchased a Mercedes Benz that is a dream to drive! Mercedes Benz of Cincinnati provided an exceptional customer experience with Chris and Shaun leading the charge. They encouraged our questions and offered honest answers. We were given "room" to discuss our thoughts without awkward interventions. As we progressed in our conversation Chris offered objective suggestions as to things to take into consideration when purchasing a new vehicle. In addition, he very effectively pointed out the various new safety features and technology designs intended to keep Mercedes Benz drivers out of harms way. Our experience at Mercedes Benz of Cincinnati was only enhanced by staff from both sales and service who were as taken by our Great Dane, Lefty, as we are. We couldn't have asked for a more positive and pleasant visit to Mercedes Benz of Cincinnati that truly exceeded our expectations!

Bethany4seas

Oct 21, 2015

I began my search for a Mercedes online and was connected with Bradford White in the online sales department. He was very helpful in answering my questions in order to have any information I may need before coming in to meet with a salesman at the dealership. Once I was ready, he had me meet with Anthony at the Montgomery location. Anthony was very pleasant, kind and non-pressuring. He was able to answer our questions all while making us feel at ease with the entire process. The purchase of our vehicle from this dealership was by far the best and easiest process I have ever been through. The other people at the dealership were also very kind and made an effort to speak to our family like they knew us. Very pleased with the overall process. Thank you Anthony!

Jane

Oct 20, 2015

I went to get my car washed one day a few weeks ago and had the pleasure of meeting Melanie Parsons. I new my current car was at the end of my lease soon so I walked over to look at the new cars. I had done the same thing a couple times over the summer but when I talked with a previous sales person Zac Lutz I was never able to reach any type of deal and always left a bit frustrated. I found Melanie honest and very knowledgeable. I immediately felt comfortable talking with her and the numbers of a new lease purchase seemed comfortable and I was happy to purchase from her . While I was talking with her Zac even got in the car I was test driving that Melanie and I were talking about and it totally seemed uncomfortable that Zac did that. I must say the next time my husband and I purchase a lease it will be from Melanie. I find her to be a great asset to you dealership and we have purchased many metcedes and bmw's in our past . Thank you Melanie, see you next time and my husban will be due to renew his lease in just over a year. Sincerely Jane Donnelly

JKR

Oct 20, 2015

The recent purchase was my 12th MB since 1972. Of those vehicles 5 were bought from MB Cincinnati, and 2 from Shephards Motors. Zack Glutz is a very professional representative of the brand and has always been helpful in each of the purchases we have made with him.

Lord MacGregor

Oct 20, 2015

I will never own another manufactures vehicle again. The experience was beyond exceptional. The car is as beautiful as my wife, and I honestly look forward to waking up early and taking the long route to work.

Happybenz123

Oct 20, 2015

Transaction was done over the phone due to distance, and I must say the process was pretty much seamless. Car was ready a few days later for pick up.

BrooksBenz

Oct 19, 2015

We went into Cincy Mercedes not knowing if we wanted an SUV or sedan. I have two small kids, and Chris Walker learned a lot about me, my family and our needs quickly, not only did he get me into the right car for me, it was nearly one of the least expensive on the lot. He wasn't in it for the big sale, but to make us happy customers. I visited 3 times, and he didn't once ask for my contact info. He didn't harass me or push me at all. I ended up buying from him because all of the other sales guys at Audi and BMW weren't exactly as "passive". I believe if someone's going to buy a car, they will-- just let them do their thing and be helpful! This described my experience working with Chris. Highly recommend!

Tim

Oct 16, 2015

I have purchased 16 automobiles during my lifetime. My auto buying experience with Mercedes Benz of Cincinnati was the best and easiest I have ever experienced. Sales Representative Zach Glutz listened to me and picked-up on what I was looking for and expertly directed me the current, available selection of certified, late-model E350 sedans. Zach clearly explained the features of the cars that interested me. He accompanied me on a test drive and demonstrated its features. Negotiations were straight forward; no "full-court-press"...my decision to buy or notI felt like I was in-charge. I bought and the financing, trade-in, title work, insurance changes, etc. all went as smoothly as the shifting of an eight speed Mercedes Benz automatic transmission. Delivery and explanations were thorough, informative and confidence building. This is why I highly recommend MB-Cincy to anyone interested in a new or certified Mercedes.

just82

Oct 16, 2015

Top to bottom Mercedes-Benz of Cincinnati is a wonderful place to buy or lease a car. Updated facility and accommodating staff. Will continue to return as a customer.

tonigirl

Oct 15, 2015

I am a first time Mercedes-Benz owner and my car buying experience at Mercedes-Benz Cincinnati was excellent. My salesman Chris Dow was very informative and knowledgeable from beginning to end. I was very pleased with the entire process and will definitely refer many friends and family members in the near future!

awzoepf

Oct 15, 2015

This is my fourth new car purchase from Zach Glutz of Mercedes-Benz of Cincinnati. Zach has the three qualities essential to an outstanding professional sales representative -- technical knowledge, people skills, and business savvy. I spoke to Zach about ordering a 2016 C450 when reports of the new model first appeared in the enthusiast press in Fall 2014. Zach and I worked together to specify options in May and changed them twice as new info from M-B became available. My new car arrived as promised the week of September 21, was promptly prepped, and was delivered September 24. Everything about the purchase was first rate -- ordering, price, delivery, and follow-up. I've had my cars serviced by M-B of Cincinnati for fifteen years. During that time, the service department has consistently improved, going from very good to outstanding. My service rep, Justin Kraus, always delivers on his promises. Service and repairs are done right the first time, the car is ready when promised and is freshly washed and vacuumed. More than once, Justin has taken care of service needs faster than I thought possible. This dealership has top performers in every corner of its operation whose mission is to make your ownership experience second-to-none.

Vitale

Oct 7, 2015

Very happy with the service I received and the car. Would definitely suggest this dealership to my friends. I would definitely come back to this dealership.

Lori

Oct 6, 2015

Thad Marck had great follow up and service after the sale. He contacted me via phone and email to ask if I had any further questions or needed help in understanding all of the vehicle's features. After I had the vehicle several weeks I met with him again and he very patiently reviewed some of the features.

ehaberer

Oct 6, 2015

Zach, is the perfect individual to have on your side when making the this type of investment. He went beyond the norm to see that we got was what we wanted as promised.

Jo liu

Oct 2, 2015

nice environment; good service;Next time i will come here to buy vehicle if I want a new one or trade i ,also I would like recommend my friends to come.

Mabsoneataol.com

Oct 1, 2015

Handled the entire sale while I was out of town. Excellent service. Came home and car was all ready for me. He pays attention to detail and I trust him.

Ron 81

Sep 25, 2015

Several years ago I met Jed Hargett when my usual salesperson was not available. I don't remember all the circumstances but I do remember that it was a pleasant and productive experience, so I went to Jed when my usual salesperson retired. Buying my new Mercedes GLK was actually fun and I love the vehicle! I am a very picky person. I had many questions, all of which Jed answered to my satisfaction. He even stood out in the rain to show me how the cell phone hookup works. This is the fourth vehicle I have bought from Mercedes-Benz of Cincinnati because of the quality of their Salespeople like Jed, their Service Department and my Service Adviser Charlene Salyers. I am 81 years young and I don't know how many more Mercedes I'll buy, but I'll buy them from Mercedes-Benz of Cincinnati.

Jeff Thomas

Sep 24, 2015

It took me a few years to pull the trigger, but I finally purchased a new 2016 Mercedes-Benz GL 450 from Jed Hargett. The first time we met a few years ago, I drove up in a clunker. Yet he still treated me like a V.I.P. He offered me the first of a few test-drivesand each time we'd go out, he would take the time to explain every detail of the vehicle. Jed never gave me the uncomfortable, high-pressure sell. He paid attention to the details of the purchase, and followed through on everything he promised. Whenever I needed him, he was always accessible. If there was a paperwork error or a hiccup of any kind, he addressed it swiftly and double-checked with a follow-up. A car dealership is only as good as the people who represent it. So, if I don't trust the person I'm dealing with, I won't buy the car there. Mercedes Benz of Cincinnati earned my business. I'd buy from them again, in a heartbeat. Job well done, guys.

Haydardavidw

Sep 23, 2015

Our salesman was Chris Walker and he is very knowlageble and was able to get us in a car that fit our needs. This is our second time dealing with this dealership and Mr. Walker and both times our experience was very pleasant! We definitely highly recommend this dealership.

Bonnie 4154

Sep 19, 2015

Bought a beautiful Mercedes at Mercedes of Cincinnati and love it! We had a wonderful experience, our salesman Anthony DeStefano was great, professional , understanding what we were looking for, no pressure ! Will always come back for future purchase! Bryon In Finance was also a pleasure ! Great job!!! Thank you Anthony, we are very happy!

bnall

Sep 18, 2015

From the first phone call inquiring about the SLK model, to driving it home happened in a snap! Most enjoyable buying experience of our lives, sales staff had everything prepared ahead of our arrival, no hard sales over any issue, our beautiful new car was freshly detailed for our test drive and filled with fuel, we were given a very detailed tutorial on our cars technology before leaving, and introduced to everyone from sales manager to service staff. THIS IS HOW PURCHASING A NEW AUTOMOBILE SHOULD BE! !

Dr. M

Sep 18, 2015

My experience with Mercedes Benz of Cincinnati was by far the greatest car buying experience to date. From my initial contact with the dealership, everything was top-notch. I never felt pressured into my decision and my every question was addressed and explained to clear any uncertainties I may have had. I was in and out incredibly fast.

JEH

Sep 18, 2015

I love new cars and have bought more than I want to remember of the last decades. I've found no sales experience than with this dealership and Anthony in particular. He helped me save a few bucks, while working hard to put me in the car that I wanted. Highly recommended.

Becky

Sep 17, 2015

Zach is nice! I didn't expect any further help from him after buying this car, but when I have questions about the car, he always answer me quickly and patiently.

Jane

Sep 17, 2015

I wasn't immediately in the market for a new car but I won a raffle in which I was loaned a Mercedes for the weekend. What an experience! I've always dreamed of owning a Mercedes. Well, I fell for the new CLA250. My salesman is fabulous! Kind, patient, informative and so helpful! In fact, the entire dealership is great! They make you always feel welcome. I'm still learning all the bells and whistles and if I have questions, they're always willing to assist.

Gary T1

Sep 14, 2015

We have purchased two vehicles Mercedes-Benz of Cincinnati. Both times we purchased sight unseen. We were looking on the Mercedes website for an R-class both times and as luck would have it Mercedes Cincinnati had the car we were looking for, I sent Jed Hargett pictures of our trade each time we were able to arrive at a fair value for our trades.When we arrived from northern Illinois late morning Saturday we were warmly greeted and shown the car we had only seen pictures of and took it for a test drive. While we were doing that the used car manager did a final evaluation of our trade and the delivery process began. All totaled we were at the dealership less than two hours each time before we were headed back to Illinois with our new car.Great experience, Great Sales Associate. Jed Hargett helpful not pushy. We'll have to do this again!

Steve2227

Sep 13, 2015

I had a great experience at Mercedes Benz of Cincinnati. They were very easy to deal with and first class from start to finish. I would say they exceeded my expectations. Jordan Moore was our sales expert and I would highly recommend him. We look forward to buying more cars in the future from Mercedes Benz of Cincinnati.

Stephen

Sep 12, 2015

The entire leasing experience was enjoyable and I received exceptional service. The experience was similar each of the past times I purchased or leased cars from Mercedes-Benz of Cincinnati. I received an email from Robert Wilson with an offer to buyout my existing lease and obtain a lease on a new S550 at or below my current lease cost. I visited the dealership and worked with Jed Hargitt, with whom I have worked before, and within a few hours, I had a new 2015 S550 at below the cost of my prior lease. Fast, easy, professional and enjoyable. What more can anyone ask for?

cincicarowner

Sep 11, 2015

From the time we first made contact with this dealership, we were truly taken aback by their service. The first person who helped us was Bradford White in the internet department who kept us up to date about the availability of the vehicle in which we were interested and called the day before our test drive to confirm the appointment. We were then directed to Zach Glutz who took us out on multiple test drives. He was extremely friendly and professional and made us feel very comfortable with our decision to purchase. We will be back!

Dan

Sep 10, 2015

I have been a customer of Zach Glutz and Mercedes-Benz of Cincinnati for over 22 years, purchasing both new and pro-owned Mercedes vehicles. I keep coming back for the best in products, personnel and service. My wife and I have taken delivery both locally and in Germany. The process has always been flawless. I wish that everyone I deal with operated at this high a standard.

dugout4629

Sep 10, 2015

After shopping around for our dream car, meeting Anthony was a breath of fresh air. He was very professional and yet very pleasant to work with. We look forward to our future relationship. It has been nothing but a positive experience.Doug Drake

Bev

Sep 9, 2015

Melanie Parsons is outstanding. Her product knowledge coupled with her excellent customer service skills made purchasing my first Mercedes most enjoyable. Up front and honest and has continues to follow thru with any requests I may have!

GM/VM

Sep 4, 2015

We thoroughly enjoyed our vehicle buying experience. Our Salesperson, Chris Dow was professional, informative and "Not" high pressure at all. Chris patiently worked with us, followed up quickly and gave us excellent advice. Brion Hanes in Finance was pleasant and as promised, we were out the door in less than 30 minutes. Since our purchase, we have been contacted by the General Manager and Chris several times to make sure we were satisfied with our car and to answer any questions we might have. I would most definitely recommend Chris and Mercedes-Benz of Cincinnati to anyone.

Bizzyexec

Sep 4, 2015

Zach was the most professional auto sales person I have ever encountered. No pressure. Friendly and efficient.. He even offered to come to my house to program my car's garage door opener. Would definitely recommend to anyone interested in purchasing a Mercedes Benz.

John

Aug 31, 2015

This dealership has a very nice showroom and large selections of cars. Our sales person was Chris Walker, he is a very knowledgeable salesman. He made us feel very comfortable and he provided all the information we needed to make a decision on buying a car. I would definitely recommend this place.

RODCARS1

Aug 28, 2015

This is a great place to buy a car. Great facilities and very knowledgeable people. Jed Hargett is a fantastic salesman who spent a lot of his time with me as I was making up my mind. I learned from past experience that Charlene Saylers in service always goes out of her way for customer satisfaction. The general manager left a message on my voice mail after purchasing the car to make sure everything was ok.

DeyeCandi

Aug 26, 2015

My car search was becoming gruesome and I was almost ready to fold when I decided to visit Mercedes Benz of Cincinnati to check out their inventory. Their cars were the best Ive seen after about six weeks of car shopping. I was like a kid in a candy store. My experiences with Anthony DeStefano, Jennifer Jurgens and Frank the driver at MB of Cincy were far more than I expected. Not only did they meet my expectations, they certainly exceeded it when I learned of all the perks that came with purchasing my new certified pre-owned 2012 ML350. Purchasing my new car was such a seamless process that I did not have to leave my office until I was ready to drive away with my new car. This all happened in less than an hour; I was approved and ready to roll. Anthony is helpful, professional, patient, and great to work with. Jennifer Jurgens is extremely friendly, professional and made me feel comfortable over the phone. My interaction with Jennifer is actually what made me decide to trust MB of Cincy with my business. I could not forget Frank the driver who picked me up and transported me back to MB of Cincy, so I can take home my new car. I had a positive interaction with Frank through his prior employment. Therefore I was pleasantly surprised to learn that Frank was my driver. MB of Cincy could not have hired a better person than Frank. I have been sharing my experience with all my family and friends. They especially get a kick out of my reaction when I talk about my free car washes. MB of Cincy has certainly gained a loyal customer.DeeEyeCandi

yvonne02

Aug 25, 2015

Once again Zach Glutz provided exceptional service. Zach assured all of my questions and concerns were addressed. He even called me prior to his departure for vacation to make sure I had no concerns. He called me again upon his returned, talk about customer service. I love the personal touch!This is my second vehicle purchase from Mercedes Benz of Cincinnati. The entire staff is to be commended for always providing superior quality service. I love my new 2015 GLA 250.

Connie54

Aug 18, 2015

From Service to buying a car, I cannot say enough about the people at Mercedes of Cincinnati. Bob Horn has taken care of all our service needs for many years. Jordan Moore is one of the best salesmen I have ever dealt with, very professional, he is someone you can trust. very quick to respond and take action when needed. Jennifer Jurgen told us she would find us a car and she of course did.. Only place to shop if you want great service...

Schwab5656

Aug 18, 2015

From start to finish. Extremely professional and helpful. They're sell there for us ! He cool not ask for a better sales person. Not over the top. Just right information we needed to make a decision.

Connie

Aug 14, 2015

I live in Columbus but decided on to buy at Mercedes-Benz of Cincinnati. From the moment I called and spoke with Jim Rutter, it was a great experience. I am a Realtor, so I appreciate exceptional and professional customer service and that is just what I received!! I actually purchased the Mercedes that I had previously leased for two years....they made it easy!

SLK55

Aug 14, 2015

Zach Glutz and Robert Wilson are great to work with. Dana Hackney leads a top drawer team. I wouldn't look anywhere else for a new Mercedes Benz vehicle.

rsevere

Aug 10, 2015

Once again I returned to the montgomery Mercedes -Benz of cincinnati dealership specifically to Jed Hargett with whom I have had the pleasure of working the past seven years.His commitment,knowlege,humor and sincerity makes it a truly hassle free experience.He and the rest of the Mercedes sales team exceed my expectations.

J&ND

Aug 4, 2015

Excellent service and attention to detail from a well versed team including Chris Walker. We traveled over 100 miles to find the perfect car for our needs upon earning a Mercedes car bonus through my employer. Chris also spent quality time with us upon completion of the transaction to ensure we felt comfortable driving our new ML350 off the lot. Very excited to continue the relationship with Mercedes-Benz of Cincinnati and Chris!

Ron Jurgens

Jul 27, 2015

Zach is a very knowledgeable sales person who works with the best leader a Mercedes Benz dealer could have Jack Hoffman. Thanks for being so nice.

Bengalsfan

Jul 24, 2015

Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely ackmloedged me and the sales manager spent most of his time pacing in front of the glass office. They sent me a generic email about my experience and I suggested that they should at least meet the customers who bought a car. Jack went on to say that he is too busy managing a sales staff of 12 but at 10a on Friday morning I was the only one in the dealership. no reply from the management??????

Chase

Jul 23, 2015

I stopped by the dealership on my way home from my office to see what inventory they currently had. It just so happened that they had the perfect CLS550 with the exact options I would have wanted and the perfect color combination. Chris Walker met me on the lot very quickly and let me take the vehicle out for a spin. We kept in touch over the next 2 days via email. We even negotiated the price and terms via email. Chris was very helpful with initiating the credit application and explaining the rate and terms that they could offer. The deal was negotiated quickly over the phone and via email. I already knew what to expect before heading back to the dealership to pick up my new car. When I got there, the car was already being detailed and the paperwork was ready to go. All-in-all, it took about 30 minutes to sign and drive off the lot. Chris was also very helpful with some follow up accessories that I decided to purchase even though it probably wasn't his department.

danbailey

Jul 16, 2015

Zach, and all that I met, were very experienced, knowledgable and courteous. I knew what I wanted and Zach knew how to get me taken care of from start to finish.

billl bahl

Jul 15, 2015

My experience at MB Cincy was very good....Jim Rutter did a very good job in delivering the car and getting the MBrace setup. Also did a nice job following through on getting the license plate depite difficulties with Ohio BMV.

juddpowell1

Jul 14, 2015

We had an Incredible experience in purchasing our new car. From the moment we called in, to inquire about the vehicle, Chris Walker was nothing but helpful and informative. He mad our experience enjoyable, and was super excited for us. We are so glad to have worked with Chris and the entire staff at your dealership.

Chase

Jul 8, 2015

I stopped by the dealership to see what they had in stock. They had the exact car I had been looking for with the perfect option package I preferred. I went home to think on it and then reached back out via email to Chris Walker who had helped me the day I came in. . He was very helpful and quick to respond. We pretty much negotiated and finalized the deal over email. All I had to do was come in and sign the paperwork. I was in and out of the dealership in less than an hour. Great experience and a great car! This is my 3rd Mercedes and I can't imagine owning anything else.

GBOB

Jun 29, 2015

We bought a certified used Mercedes and the experience was exceptional. Our sales person was straightforward and personable. He also provided a high level of service by locating just the car we were looking for. We also have dealt with the service department and it is excellent. The combination of an top notch sales experience and a reliable, effective service department makes this dealership at the top of my list.

Stesue

Jun 24, 2015

Our experience with Mercedes Benz of Cincinnati exceeded all expectations. Thad Marck was professional, knowledgeable, considerate of our needs and wants and patient. He made sure all our needs were met and continues to check in even after the sale. We were treated with the utmost respect by everyone at the dealership.

JIM& Rhonda

Jun 23, 2015

Fantastic experience - sales person (Melanie - AKA "Mel" :) was great. This was our second purchase at this dealership and would do it again.

Andy's SL

Jun 23, 2015

Our experience with MB of Cincinnati proved to be a most pleasant experience. The salesman was informative, professional, went the extra distance to locate the SL we wanted and had it in Cincinnati in 3 days! That is service! Everyone we dealt with at the dealership was equally professional and friendly. If the car lives up to the staff, it's a homerun.

Lloyd

Jun 22, 2015

Jim Rutter was a pleasure to work with and communicated clearly with us every step of the way. He followed up on every question we presented and allowed us the breathing room to make a comfortable and excellent decision on our purchase.

Detroit725

Jun 21, 2015

From the very first greeting when walking into the dealership I felt comfortable. Apreachiated the time the staff took with me to explain, not only the car and it's features but also all the products Mercedes has to offer. The staff took care of every aspect of the sale, which I appreciated. My time is important and the staff not only respected that they excelled in there duties. This is my first encounter with Mercedes - Benz products and so far I am impressed, primarily directly do to the staff. With this type of commitment I'm looking forward to enjoying the performance of my SL550.

perks83

Jun 18, 2015

We were in the market for a Mercedes SUV. We worked with Chris for several months, looking for the SUV that would best fit the needs of our family. Chris was extremely patient with us. He sent my husband emails weekly on current stock, invited us to come to the dealership to test drive the vehicles in which we were interested. Chris was very professional and caring, persistent but never pushy. With Chris' help, we finally found the SUV that we wanted, which we ultimately purchased. We love our new SUV, and will definitely be back to MB of Cincinnati when a need for another vehicle arises. Thanks, Chris - you did a great job!

TARTN

Jun 18, 2015

Jed's product knowledge and thoroughness in explaining MB features and his guidance in sharing different purchase/lease options including European delivery provided all the information we needed to pursue. He was very helpful during the test drive explaining what to expect and then having me execute the action.

Thelilacroom 12

Jun 17, 2015

Melonie was very nice and to the point with no pressure. My experience was very stress free and done in a timely manner. Thanks again!

marka

Jun 16, 2015

Jed Hargett was my salesman. Apart from his ingratiating manner, he had comprehensive knowledge of the cars and why MB was special. Terrific all around!

cincygirl45

Jun 11, 2015

Mike Campo and Chris Walker helped me get the right car at the right price and made the process seamless and the service was outstanding!

Tinycardriver

Jun 10, 2015

Everyone is so friendly and really helped me to choose options to fit my budget and lifestyle. Jordan Moore has helped me lease two smart cars over the past three years and each time he really went out of his way to get me a great deal within my budget. He was very knowledgeable about smart car and was excited to share the information with me.

Benz42

Jun 9, 2015

My wife and I had our first-ever experience with this dealership and with Mercedes Benz. Jed Hargett was very helpful in explaining models and choices, and this left us with a very positive attitude about Jed and the dealership! Good job! Thanks

GL450 Buyer

Jun 7, 2015

When I stopped by the dealership I was 80% sold on purchasing a Yukon XL, however, Jim Rutter did an excellent job of explaining the features, benefits and value proposition for the GL450. I was short on time, which Jim intuitively sensed. He did a great job of staying focused on my questions and needs. His knowledge of the vehicle and highly responsive efforts to follow up via e-mail or phone to respond to my questions were great. His low key sales approach and adaptive style to me (the customer) left a positive and confident impression that led to me coming back again for a test drive, etc. Since the purchase he has followed up a couple of times to make sure that I am pleased with the car and to answer any questions. A great experience from start to finish. Thank you!

QualityMatters

Jun 4, 2015

Awesome first experience with buying a Mercedes. The dealership was prepared for our visit. The paperwork process was quick and easy. We were in and out and in about an hour. Loved every minute of it. Very satisfied.

Very Pleased

Jun 2, 2015

I am extremely pleased with my experience so far at Mercedes-Benz of Cincinnati. I worked with Jim Rutter over many months as I decided what I wanted in a new car and he was exceptional! I never felt pressured or rushed. He was patient, accommodating and gave me good information that helped me make my decision. I always felt he was working with me to ensure I would get exactly what I wanted. The entire car buying process was a great experience!

Jim Gulick

Jun 2, 2015

Chris Walker at Mercedes-Benz of Cincinnati took care of me in a friendly professional manner. He made the buying experience a very enjoyable one and provided me with an excellent product at a competitive price. With the balance of the team, including Katie, Frank and George, I could not have gone anyplace else and been treated better than I was by this fine group of individuals. Justin and the service team took nail out of a tire for me in the first week and did so while I had a lunch meeting. Service throughout the organization is professional and friendly Thanks Chris and the entire MB Cincinnati Team!!

kam1029

Jun 1, 2015

Plenty of choices with various options available so that one can drive away with the car the same day.All staff were friendly and helpful.

:)

Jun 1, 2015

Salesman Thad Marck was very attentive and willing to go the "extra mile" to ensure I had a good experience. :) . Price of the vehicle was better than other dealerships I contacted. Overall experience was a positive one.

EddieHandsome

May 30, 2015

I want to thank Melonie for being the consummate professional. She really aided and assisted in making our first Mercedes Benz Purchase pleasurable and seamless, although her boss ( the sales manager) was very uncompromising, inflexible, and unapproachable. Overall, my wife was ecstatic and overjoyed with her GL450 for Mothers Day.

Robert Merkt

May 29, 2015

Anthony shows good interpersonal skills, good sales skills and exercised constraint in making the sale. We visited the dealership for something to do and to look at a GLA 250 which my wife thought were attractive. There was never any pressure to buy, never any pressure in recommending any particular car. Most of all, he did not ask the kiss of death question, "what would you like your payment to be". As you are well aware, people who buy high line cars, quite often pay cash. Anthony also paid good attention to my wife even though I was the ultimate decision maker and negotiator. We have had bad experience in all but 3 car dealerships over our 40 years of buying new and late model vehicles. These dealerships never earned a dime from us. In that, we visited your show room just on a whim with no real intention of buying a car, then bought a late model pre-owned car gives credence to his sales ability. And we are both happy with the transaction, with the car, the price and the service.

Landon

May 26, 2015

What a great experience! Jim is extremely knowledgeable and committed to customer service. He took the time to help me customize all of the settings in my new car. I drove 4.5 hours to do business here, and I would do it again. I don't think it could have gone any smoother. Overall, I'm very impressed with Mercedes-Benz of Cincinnati!

Cinci-guy

May 26, 2015

This dealership is committed to satisfying the customer. Starting with understanding what you are looking for in a car vs. what they want to "sell" you. It's not about selling you the car, it's about you being a satisfied customer for the life of your car. Anthony, my salesperson, was great, but their commitment to customer satisfaction involves everybody - including the guys that do a great job of washing your car.

Louism46

May 23, 2015

Mercedes-Benz of CincinnatiI had a great experience and time with Zach from MB Cinci. He was professional and gave me a great price on my Used Car. He is always available for any question that I have about my car. He was professionally savvy and very knowledgeable at his job. I highly recommend him when buying your New Mercedes or Used Car.

Jen

May 21, 2015

I had a great experience with Zach from MB Cinci. He was professional and gave me a great price on my new car. He is always available for any question that I have about my car's technology.He is very tech savvy and very patient with me. I highly recommend him when buying your new Mercedes!

Craig24

May 20, 2015

Buying this car from MB of Cincinnati has been the worst car buying experience that I've dealt with. Communication on when courtesy vehicles would show up was terrible and didn't keep me informed at all. I was lucky enough to be at work those days and not traveling. Service in the vehicle was beyond terrible. The car was delivered dirty and wasn't complete with the work that I was told would be done. I wish I could go take the car back and get my old one back because I don't even want to drive it after all the hassle. I will go out of my way to avoid this dealership and I will never buy a car from this dealer or any associated dealers ever again.

gzacharias9

May 19, 2015

I had a great experience buying from MB Cincinnati. Chris Dow was extremely helpful and professional and he did took the time to follow up with me to make sure everything was going well. Will buy from MB Cincinnati again.

hershey

May 18, 2015

We were treated very well during our recent purchase and are very happy with our new car! We would definitely go back to Jordan for another car purchase!

JW3

May 18, 2015

Thad was very patient in showing me a variety of cars over three seperate visits to the store. He did an outstanding job presenting all the options that were available within my price range and lifestyle. I appreciate his professionalism and committment to my needs.

Karin

May 9, 2015

Just bought my third (or maybe fourth) car from Zach Glutz. As always it was a pleasant and professional experience from beginning to end. And ongoing, Zach always finds time to answer my questions about operation. Will continue to buy from Zach and recommend Zach to others. Beyond Zach, the entire dealership is staffed with professional and helpful people. Mercedes-Benz of Cincinnati provides an outstanding customer experience.

MWS08021956

May 7, 2015

I absolutely would buy from again or recommend this dealership. This was my first experience buying a Mercedes. They just don't sell you a car they sell you a life style. I've bought from other model dealers and they just send you to sign all the papers and then send you on your way. At Mercedes of Cincinnati they made me feel I was an important customer. They went over everything with me on the car on all functions. Then had it right out side of the front doors for me to inspect and drive away. I drove away with a big smile and still get that smile every time I get into that car. To our salesman Jed Hargett. Thanks for making our experience of buying our first Mercedes so enjoyable.

Rob3063

May 7, 2015

Zach understood what I wanted and that I had a very busy schedule. So much so, that my 17 yr old took delivery of the S. Thank you Zach

Shughes

May 3, 2015

I absolutely hate going to any sales place,however when you want a vehicle that is dependable then you go to the best. I leased a 2013 c class for 27 months, then turned it in with a decision of not getting another vehicle.My sales rep Thad is awesome he doesn't push you,he is polite,you can actually trust Thad because he isn't pushy,he may remind you or call to check up on how things are going,which is pretty awesome.when you get my age you forget your birthday,I do promise if Thad Marck is you're sales rep as long as you rent lease or own a Mercedes he will remind you every year. Thank you to all Mercedes of Cincinnati Kenwood,love the new car smell. Sean Hughes

FL Juice

Apr 30, 2015

I have been doing business with this dealer since 1986. Why you might ask? It is simply the best experience I have ever had; be it new car, lease car, service or just dropping by to say hello.

dclary

Apr 27, 2015

The sales person, Carlos Tobar, was an easy person to deal with. I couldn't afford a new vehicle and he worked to find me a used vehicle that fit my needs perfectly. I had visited another Mercedes Benz dealership prior to Cincinnati and walked away with a feeling no different than any other dealership. I feel as though I was treated fairly and how many people can say they bought a car and feel satisfied with the experience?

John m

Apr 24, 2015

i came in looking for an S class. I rolled in in my Honda accord. The sales guy made a mean remark about my ride and insinuating that I could not afford it. He didn't know that my other car is an infinity. I didn't even want to deal with the sales guy any more and I walked away

bikerbob

Apr 21, 2015

Everyone I met at Mercedes of Cincinnati was friendly and helpful. The ordering and purchasing process were easy, quick, and fun. And communications were timely.

Annoyed Customer

Apr 20, 2015

Started off great and went downhill pretty quick. This would have been the quickest sale for the dealership ever. I walked in and made a decision in 20 mins. The issues ranging from trying to push a premium car with a scratch (in sales guy's words: dont expect perfection) to nickel and dime for an I-Phone 6 cable. To top it, the sales guy clearly said "car is a Certified Pre Owned". And the following day during the closing he completely flips his story claiming never having the discussion. Beware of the Sales guy named Chris Dow. He clearly does not understand the value and responsibility that comes with part of the prestigious Mercedes brand. Lack of morals with blatant lie was the spirit of the transaction with Chris. Chris did everything he could to destroy the experience of owning a new luxury car. I did the transaction only because I had picked my vehicle and I wanted to get it over with.

BSJACTION

Apr 20, 2015

I have received consistent and unparalleled salesmanship for more than 10 years with Mercedes-Benz of Cincinnati. Zach Glutz has been the ultimate salesman and delivers a great product with endless customer service.

Annoyed Merc customer

Apr 19, 2015

Started off great and went downhill pretty quick. This would have been the quickest sale for the dealership ever. I walked in and made a decision in 20 mins. Ran into issues ranging from trying to push a "almost new" car with a scratch (in sales guy's words: dont expect perfection) to nickel and dime for an I-Phone 6 cable. To top it, the sales guy clearly said "car is a Certified Pre Owned". And the following day during the closing he completely flips his story claiming never having the discussion wanting me to pay extra for certification. Beware of the Sales guy named Chris Dow. He clearly does not understand the value and responsibility that comes with part of the prestigious Mercedes brand. Lack of morals with blatant lies was the spirit of the transaction with Chris. Chris did everything he could to destroy the experience of owning a new luxury car. All he had to do was to man up and say "my bad, i gave you wrong information during sales process". I did the transaction only because I had picked my vehicle and I wanted to get it over with.

ScottC300

Apr 17, 2015

The atmosphere at Mercedes-Benz of Cincinnati is welcoming and friendly. Our Salesman, Chris Walker was outstanding. He is professional and knows all the details of every model we looked at on the lot. Chris is personable and worked for my wife and me to ensure our needs were met, and our questions answered. Looking at purchasing a car is usually stressful. Our experience with MB of Cincinnati, Chris Walker and Bryan the Title and Loan Officer was actually fun. I look forward to buying my next Benz there!Scott.

PaulB

Apr 17, 2015

When we walked into the dealership it was the first time in an MB showroom. We had n o appointment and were immediately greeted by Jim Rutter who saw that we were lost. The following selection and buying experience was excellent

ken123

Apr 17, 2015

About a month ago, after previewing the SLK350 favorably at the Auto show down in Cincinnati , I decided to go look for a new car. I had previously had a less than pleasant experience at a different MB dealership a couple of years ago, and I was seriously considering buying a new or certified car from a MB outside of Cincinnati. I was in fact, in contact with a dealer in Louisville, negotiating a certified car , when I walked into the MB dealer in Kenwood and saw the brand new car I was ultimately to purchase. While I was there a pleasant guy came out of the showroom(Chris Dow), and from that point on he made the whole purchasing experience a really easy . process. I already knew the blue book trade in value for the car I had , and also had an idea of the invoice price on the new car I was interested in, which I had obtained from my credit union previously. During the first negotiation MB Kenwood offered me more than I was expecting for my car, and the price they quoted for the new car was less than I was expecting to pay and so I came away happy. Buying the car was a very pleasant experience , in large part because of the easy manner of Chris , who really knows his cars and seemed fair and honest in every way. BTW the car is GREAT too

Sean hughes

Apr 15, 2015

Thad,Shawn and sales manager all were involved in giving me the best sales service experience I had,this is my second vehicle bought at Mercedes of Cincinnati

Jks

Apr 14, 2015

I Love my new car. Great safety features including blind spot detector, great car for the price. Previously drove similar size Lexus.Car drives well.

GregorT

Apr 12, 2015

We have a Mercedes-Benz dealer a lot closer but i still go the up to this dealer, Does that tell you something. A Great dealer is there word.

Chris H

Apr 11, 2015

I was very pleased with the purchasing experience. Anthony did an awesome job with the experience and made the process very pleasant. I love the CLA 250 I bought, especially with the extra window tinting. Was not sure I was going to buy the car until I test drove a similar model and knew that was the one for me. Would definitely recommend them.

PickyBuyer

Apr 11, 2015

Car buying should be an incredibly positive experience, yet few dealerships and salespeople have cracked the code. Jed Hargett and Cincinnati Mercedes Benz have done it, and done it in style. You get an incredibly fair price without the anxiety and stress typically associated with car buying. Plus you get an extremely knowlegable and respectful salesperson in Jed. During the car buying experience, you know he cares about you and only you. It's not about pushing a car so he make a sale and get onto the next customer. That's made totally clear after you've said yes, because the personalized attention continues over and over again. It's all about satisfying your needs and having a positive experience before AND after the sale. I definitely plan to buy from Jed in the future, as car buying doesn't get any better, and I've purchased many, many cars in different cities over the years.

Angela P

Apr 11, 2015

A customer doesnt care how much you know until they know how much you care. I truly felt how much Mr. Walker and the Mercedes-Benz of Cincinnati care about their customers during and after making a purchase of my C300 Mercedes. I had a lot of reservations about trading my once TRUE LOVE Mustang in for a Mercedes. I can now say I have a second TRUE LOVE.The dealership made me feel like I was not an interruption in their work but a purpose of it. I wasnt an outsider in their business, I became part of it. I didnt get the feeling that they were doing me a favor by serving me but rather I was doing them a favor by giving them an opportunity serve me. Although Mr. Walker was my salesman many of the staff members became part of conversations and ensured I was receiving top notch customer service. It was like sitting down at the Family dinner table talking about your day. Merely satisfying my family and I will not be enough to earn our loyalty. Instead, we must experience exceptional service worthy of our repeat business and referral. I didnt feel pressured or rushed, I was provided relevant information about the vehicle in order to make an informed decision BEST for me not the dealership. Mercedes-Benz of Cincinnati truly understands the factors that drive this customer revolution and I am completely satisfied and have and will continue to refer this dealership and the SALES FAMILY Thank you for your Flawless customer service.

Newmblover

Apr 9, 2015

These guys went above and beyond to make buying a new car not only painless and stress free but actually enjoyable. I was very specific with what I wanted. They helped me find it, I did not have to haggle on price, arranged a delivery time that met my needs, introduced me both to the entire staff, and to my car(which has a lot of stuff!). They spent the time showing me all the bells and whistles on this beautiful MB C300 not only has the car been great to drive, but the folks at this dealership have been very easy to work with.

Sarwar

Apr 5, 2015

My dealership experience has been very satisfactory - friendly staff & no aggressive sales tactics. I was looking for a vehicle in a specific color and with certain options. The dealer found it at the port of entry and had the vehicle rerouted to them. It took less than a week. Met all expectations - vehicle and customer service.Sarwar

Ev

Apr 4, 2015

I dealt with Jennifer and Melonie and my purchase couldn't have gone smoother. I wasn't sure if I was going to buy but Mercedes quality and the great staff won me over. I am pleased to see that so many other people were treated the same.

dave

Apr 3, 2015

If anyone told me 6 months ago I would own two Mercedes, let alone one, I would have told them they were crazy. The truth is, after my wife purchased a GLA a couple months ago, I found myself back talking to Anthony DeStefano about a GLK. We are not the type of couple that can just go buy whatever we want, but when you keep your cars as long as we do (typ 8 to 10 years) we want a vehicle that will last without worrying about long term maintenance expenses. Mercedes-Benz of Cincinnati makes buying a nice car a great experience.

TamiW

Apr 2, 2015

We went in looking for a preowned Mercedes and had the car in hand within a couple of hours. Everyone was very friendly, and courteous. I would definitely purchase from them again.

mark denton

Mar 29, 2015

We"stopped by to simply "window shop".a few weeks ago. We left in a new C300. Obviously, the car that was on display in the showroom began the process. It had the features we wanted as well a color combo that was very appealing. But what helped make our decision as much as the car itself was Melanie. She was attentive, professional, not pushy and was an absolute pleasure to work with.. We couldn't have a had better overall experience.. Terrill and Mark Denton

Trina

Mar 27, 2015

Our salesman was great to work with, follow up was awesome. I love my car. I ordered cross bars also, and within a day they arrived. Parts dept. left me a voicemail. Very prompt.

Samulton

Mar 24, 2015

The purchase of my car from Mercedes-Benz of Cincinnati was the most pleasant I have ever experienced! Jim Rutter was so professional, kind, respectful and patient. There was no hassle, he just gave me a good price. I could not ask for a better experience. Highly recommend!

jgmoh

Mar 23, 2015

Just purchased two cars from Melanie and she could not have been easier to work with. We purchased an S Class and an E Class and the experience both paper work and delivery was painless and enjoyable. Thanks so much! We have 5 cars in the family and will be sure to ask for Melanie again.Gary and Ellie Moffat

Glitch

Mar 20, 2015

Friendly, efficient, low pressure, professional salesmanship. Communication is excellent. Follow-up is always timely. Service experiences in the past also influenced my decision to remain a Mercedes Customer. Service is always accommodating and resolves issues professionally and timely.

AEL

Mar 17, 2015

I recently took delivery of my third Mercedes Benz from this dealership. I still have all three. I have been dealing with Mercedes Of Cincinnati for 10 years and have found them to exceed my expectations in all areas. From sales to delivery to service to accessories they are extremely professional. The staff at this dealership is very friendly and knowledgeable ! I would highly recommend this dealership, they are very thorough and consistent. AAA+++

aims2

Mar 11, 2015

We choose to purchase our Mercedes in Cincinnati and NOT at our local dealership in Indianapolis. Driving 2+ hours was well worth it to be treated with the respect and professionalism that one deserves. The sales staff goes above and beyond and the experience was SUPERIOR. Highly recommend! A++++

Tressie

Mar 7, 2015

One of the best dealership experiences I've had. After a car accident where my car was totaled, I found myself quickly having to buy a new car. I went to 5 different dealerships - all good experiences - but Mercedes Benz of Cincinnati was just great. The sales person dialed in very quickly to what I wanted in a car. She helped me find the car with the features that I wanted, and wanted to pay for. Settling on a price and paperwork on the sale of the car were very efficient - probably record time. They've followed up with me a few times to make sure I didn't have questions and enjoyed my new car.

rschopler

Mar 1, 2015

I had a great experience at Mercedes of Cincinnati. From the first visit on, everyone was very kind and helpful. I would definitely recommend this dealership.

srohrer

Feb 23, 2015

Thad Marck was very helpful in finding the car my wife and I wanted. He also recommended the best lease option program for us on the E Class 350 so we would be in position to buy, or lease, the new body style in 2 years. He is a true gentleman and a trustworthy businessman.

prb14202

Feb 23, 2015

I called to inquire about one of MB Cincinnati cars and was lucky enough to talk with Chris Dow. Chris was most helpful and addressed all questions. We discussed all aspects of the buying process and even arrived at a tentative price, all of which made the drive from Indianapolis to Cincinnati less stressful. The next day, Chris was busy with a client we arrived at the dealership. Eveyone else at MB Cincinnati made sure that we were well taken care of during our wait. When Chris was available, we completed our purschase and were on on way back to Indy quite quickly. Overall, I this was on of the best car buying experiences that I've ever had.

artgal

Feb 23, 2015

This is my third vehicle from Mercedes-Benz of Cincinnati. Both quality of product and customer service are excellent from this dealership. I am treated with respect and kindness from both sales and service staff and have enjoyed ALL my dealings with MB. I cannot imagine going anywhere else to purchase a car!

Jewel1225

Feb 18, 2015

This was one of the best auto purchase experiences I have ever had. Melonie was friendly, professional, and knowledgeable and went above and beyond to find the perfect vehicle for me. I highly recommend Mercedes of Cincinnati and Melonie Parsons, as your sales representative.

kje

Feb 11, 2015

This is the second vehicle that my wife and I have bought from Mercedes-Benz of Cincinnati. The experience both times have been excellent from start to finish with Jed Hargett and the rest of the MB Cincinnati team.Thanks for the experience..

Chris Warner

Feb 10, 2015

I purchased a car from this dealership after finding it on cars.com. I contacted the dealership about the car I was interested in and we struck a deal via email that included my trade-in. I drove the 400+ miles to the dealership to inspect the car and take delivery. About half way back home, a message appears that the car is past due for service. They had assured me that the service had been completed but they had failed to reset all of the service reminders. The service isn't completed on these cars until these reminders have been reset. Also, since I had purchased the car from out of state, they were not able to complete the titling and transfer of my plates to the car. This required a temporary tag to be place on the back of the car where the license plate would normally be displayed. About 100 miles from home, someone passed me on the interstate motioning to the back of the car. I pulled over and the temporary tag was dangling from the last thread of the last of two screws that had been used to fasten it to the car. Not only that, when I went to install more screws, I discovered that the two remaining screws were still in the mount for the license plate. Instead of removing them and re-installing them correctly, they just installed the plate over the existing screws and the screws they had used to fasten the plate were too small for the mounting holes. How they installed the plate may have been adequate for a local sale but for someone about to drive over 400 miles to return home it was hardly enough. I sincerely hope that they treat their local customers better than they treat someone they will probably never see again.

Garrett

Feb 5, 2015

I had a great experience when I purchased a car from Mercedez-Benz of Cincinnati. Brian Hackney introduced me to Chris Walker, my salesman. Chris was outstanding. I made an appointment to test drive two cars. It was a cold day and Chris had both cars running with the heat on!! It was the small details that made the experience outstanding!!!

Pat B.

Feb 5, 2015

Saw the car on the net and called the dealership. Chris Dow (salesperson) was a pleasure to work with and was most helpful in answering all my questions. We discussed the car, the price and trade-in value of my 05 E500. We agreed on price and trade-in value over the phone (subject to inspection by both of us), all of which made the trip from Indianapolis to Cincinnati easier to take. I couldn't have been more pleased with the experience and would certainly consider a return the next time I'm shopping for a car.

Grammy

Jan 30, 2015

We bought a used GL550 from Melanie Parsons she was very helpful .If we had a question she knew the answer or found the answer.When I emailed her about a question I had she got back to ASAP.We are very happy with our purchase would recommend this dealershipto anyone looking for a new car....

ARAC LLC

Jan 29, 2015

We have been MB of CIncinnati loyal customers for 4 years are have just leased our 3rd vehicle. Our experience has been fantastic each time.

Shankar2k2

Jan 27, 2015

Chris Walker has been my sales associate for 3 GL's and 2 C class cars. He has been fair and wonderful. The dealership is great, mainly because of Chris. A true honest person.

esbabcock

Jan 24, 2015

I spotted a vehicle on the Dealer's web site that I was interested in. I called Jennifer, with whom we dealt on a previous purchase, and she arranged a date/time for us to meet with Jim and test drive the vehicle. Jim and Jennifer were both very helpful. Jim handled all the details well, including the financing.

Terri and Jeff Long

Jan 22, 2015

We were astounded by the experience and professionalism our sales representative, Tony DeStefano, offered. He was exceptionally efficient, introduced us to the General Manager, Biran Hackney, who was also very welcoming. We were given a tour of the shop and impressed by its cleanliness, and also introduced to Bob Horn,our future service consultant, who was receptive and warm in his welcoming. In all, we were treated with exceptional politeness and courtesy, and Tony was there for us every step of the way, even with the personal instruction of the operations of our new vehicle. We loved the treatment we received, and even better, we are thrilled with our new car, the C-300! Thank you! Terri and Jeff Long

jeffweaver70

Jan 22, 2015

I just purchased a pre-owned car from MB of Cincy and couldn't have been happier with the experience. Beautiful facility and great selection of both new and pre-owned vehicles. Sales representative was knowledgeable, helpful, and customer-focused. No high-pressure tactics or gimmicks. I visited lots of dealers throughout Cincinnati and Dayton, but came back to MB of Cincy and gladly gave them my business (and I'll do it again!).

ADAM

Jan 22, 2015

A great experience at the dealership. It was quick, polite and I got the car I wanted. I would recommend the dealership to anyone. Adam

emsb051

Jan 22, 2015

I just purchased a new car from Mercedes Benz of Cincinnati and it was one of the easiest purchases I've ever made. I couldn't be happier with the level of service and experience I had with Zach Glutz and his team. I really enjoyed working wtih Zach and plan on continuing to do so in the future.

jeffweaver70

Jan 22, 2015

I just purchased a pre-owned car from MB of Cincy and couldn't have been happier with the experience. Beautiful facility and great selection of both new and pre-owned vehicles. Sales representative was knowledgeable, helpful, and customer-focused. No high-pressure tactics or gimmicks. I visited lots of dealers throughout Cincinnati and Dayton, but came back to MB of Cincy and gladly gave them my business (and I'll do it again!).

Alex Burz

Jan 21, 2015

From the second I stepped on to the dealership I was treated with professionalism and class. I am a young business professional who was interested in purchasing my first Mercedes Benz and Jed Hargett and his team did an amazing job treating me with a level of professionalism and class associated with the Mercedes Benz brand name. I couldn't be more pleased with the service and experience with Mercedes Benz of Cincinnati. Jed Hargett and his team have made a Mercedes Benz loyalist out of myself as first time buyer of the brand. I couldn't be more pleased with my 2014 CLA 250 and look forward to visiting Mercedes Benz of Cincinnati for my next care purchase and services.

dave

Jan 21, 2015

In my over 40 years of buying new cars, I had never bought a non-American car company vehicle. After a recent experience at a BMW dealership, I was a little apprehensive about visiting a Mercedes-Benz dealership, but my wife really wanted to look at a GLA. I am so glad she persisted because we we went to the dealership and met Anthony DeStafano. He was inviting, informative, and really knows his product and dealership. I don't know what else to say, but we bought a GLA250 that day and I will be back to talk to him when I ready for another new car later this year.

Jaime

Jan 21, 2015

This was my first experience purchasing a Mercedes auto, and I can attest that from the over-the-top service alone, I am sold on a brand for life. The quality of car speaks for itself.there are many great brands on the market, but it is the level of genuine care, outstanding knowledge and service consistency that sets this dealership apart. I have family members who swear by the Mercedes brand, and now I truly understand why.Below are brief examples of my personal Montgomery Mercedes experience:- Chris Walker was quick to acknowledge and greet me, and made me feel completely comfortable throughout the entire sales process- Process went smoothly, and I had everything I desired in a car, from color to features- Returned to dealership a few weeks after purchase and my salesman, Chris, eagerly offered to put my license plates on the vehicle! This was a great helpand very above and beyond! Not only that, but even though it was past cleaning service hours, he organized and was able to fit me in for a quick cleaning!- Oh, and my son loves tagging along for the free hot chocolates :)Thank you Mercedes staff and Chris for the tremendous experience!

Gs74

Jan 21, 2015

This is the second car I've bought from Jordan. He's a great guy, very honest and knowledgeable about the product. All of the folks at the dealership are friendly and helpful, there's never any pressure and I've found it a very comfortable environment in which to buy a car. Would definitely recommend this dealership.

Steve W

Jan 20, 2015

Zach Glutz at Mercedes-Benz Cincinnati is the consummate sales professional. Selecting and purchasing my wife's GLK was a complete pleasure. The delivery process was flawless.I've worked with Bob Horn in Service for many years. He's a reason to keep coming back.

Daryl S

Jan 10, 2015

For over 20 years I have enjoyed the first class treatment I have received in dealing with Dana motors now known as Mercedes Benz of Cincinnati. This dealership achieves the standard associated with the Mercedes brand and image. Everyone you come into contact with is friendly, helpful and interested in serving their customers needs.This latest acquisition in December was easy and my sales rep., Thad Marck, was outstanding! He explained all the new technology our 2015 ML-350. It's always amazing to see how many new improvements and safety applications the new generation models have to offer. it's helpful to have someone who knows his product and all of its features.Thanks again Mercedes...Daryl S.

Marion Cooley

Jan 9, 2015

The dealership is to be complimented on having a separate Smart department. Jordan Moore has been a wonderful help in every aspect of the relationship. The car itself exceeds expectations. The leasing arrangement seems to be the most advantageous way to handle the Smart Electric Drive.

Justin J

Jan 7, 2015

We looked at several dealerships and different cars before coming to MB of Cincinnati. Anthony DeStafano did a wonderful job taking care of me and my family, so we knew we didn't need to look any further. After 2 visits and 2 test drives we were very impressed with the knowledge Anthony had of the brand new GLA model and decided to buy. He went above and beyond in his job and also helped us since we were new to the area even getting my little one a Mercedes bear. Looking forward to a great relationship going forward and seeing Anthony again, the service shop looks great and my dad is even thinking about buying the GLA as well.

Gary K

Dec 26, 2014

We looked at every available car in a luxury sport convertible but the quality and bang for the buck in the Mercedes SLK is way ahead of the competition. Our new SLK is such a wonderful car with amenities like crazy. We have owned 7 Mercedes over many years and from our sales person, Zach Glutz to our service person, Charlene Saylers, there is no one else we would rather deal with.

KAnderson

Dec 21, 2014

All I can say is thank you to Anthony and the rest of the team at the Cincinnati dealership. When I walked into the showroom, my intention was to look and leave. Anthony worked with me and found me the best car. We absolutely love the car and are so pleased with the quality of service we received.

Sarembock

Dec 20, 2014

In investigating the leasing of another Mercedes Benz, I had a great experience at MB of Cincinnati. The appropriate options were clearly and accurately presented and in the final analysis, the pricing was extremely competitive. The friendliness and professionalism is second to none and I would highly recommend MB of Cincinnati and in particular, Zach Glutz, with the highest enthusiasm.

Laci812

Dec 10, 2014

Hi, we bought my GLA250 on December 4th. We ordered the car in mid September. Our sales person is Melanie Parsons was very helpful and answer our every question very quickly.We know what we want to buy when we visited your dealership. We know what options we need,some off them coming with some package only, we did some compromise because I never payanything what I don't need. I'm sorry, I 'm not a typical Mercedes customer, but this is oursecond Mercedes what we bought from MB of Cincinnati.Melanie was friendly and informative at our every visit : 5 star for her.The car is good, we selected the best color from the palette, we are very happy now.What I don't like: the glove box is too small for the owner book package, front door packetis better designed on our BMW X1 for hold water bottle, and I missing the nets from the frontseats back. Center consol cup holders much better the on the X1.Finally, we are happy with the car and very satisfied the sales too. Thx. Laszlo Tikk.

roberttsmith

Dec 8, 2014

Chris was very patient with me since I pushed back the purchase of this vehicle on several occasions. I am very happy with the level of service and communication I received from Chris.

Desireeedwards

Dec 3, 2014

It was a great experience working with Anthony. We drove in from Indianapolis and he made the transition easy and minimal. He took care of all our needs and answered all our questions then and after the purchase via email, text and/or phone calls.

leenadd

Dec 2, 2014

We bought a GLK-350 from this dealership about 3 weeks ago. We worked closely with Jordan Moore. The experience with Jordan and the dealership on the whole has been nothing but positive. It was our best car-buying experience yet. Right from the test drive to the financial transaction to after-sales service including help with understanding the technical details of the vehicle, Jordan and the whole MBCincy team has been very pleasant, helpful and attentive. We recommend them to any prospective buyer.

SandyOH

Dec 1, 2014

Anthony was awesome. Very professional, follow-up on my purchase several times.. This was my first Mercedes purchase and the entire process was smooth and enjoyable! thank you.

Mr1975Piotr

Nov 30, 2014

I feel at M-B Cincinnati like in a family. This is my second S550 and the third Mercedes.Great people, great service and most importantly great cars.Piotr C.PS. and I like the new coffee brewing system too.

vhart

Nov 26, 2014

I just purchased my first Mercedes. From when I walked in the door until I drove away the buying experience at Mercedes Benz of Cincinnati was fantastic. Jed made me feel at home and was there to help me get exactly what I wanted and was patient while I made my decision. It was a no hassle experience and I will certainly be back for our next new car from Mercedes Benz of Cincinnati.

DarinPL

Nov 23, 2014

I am a National Sales Manager for an industrial pump company. I refuse to work with non professionals. Melanie is the profile of a true professional. She follows up. She is knowledgeable. You could never go wrong in purchasing your next Benz from Melanie. I never thought I would be able to get my C 300, but I am driving it now, and loving it, because of Melanie. When you go to Mercedes of Cincinnati be sure to ask for Melanie.

hicks.sj

Nov 20, 2014

We just bought our first Mercedes Benz (2015 ML 350) from Mercedes of Cincinnati. We have high expectations based upon outstanding sales and service we have enjoyed from other luxury cars we have bought. Mercedes of Cincinnati set the new high bar for us. No hassle ... complete dedication of time and attention that we needed ... fair price ... superb follow-up. We will certainly buy our next new car from them. Anthony DeStefano was our sales representative, and he was terrific.

Forgot

Nov 17, 2014

The sales representative was professional and helpful, could not provide specifics on the extended warranty, otherwise satisfactory service

mynewmb

Nov 17, 2014

I have just purchased my 5'th Mercedes (1 new and 4 used) from Mercedes Benz Of Cincinnati. All purchases were with the assistance of Mr. Zach Glutz, Sales Professional. I purchased my first 2 Mercedes from Mercedes Benz of Cincinnati while living in the area, and I have purchased my last 3 sight unseen, relying totally on Mr. Glutz. Buying sight unseen clearly demonstrates my faith in Zach's knowledge of the models and his trustworthiness. I have always been very pleased and I have never been the least bit disappointed. Zach is extremely knowledgeable, professional, polite, patient, and friendly. The assistance I received from Katie Segrist, Financial Manager was just as satisfying. Katie was very professional, knowledgeable, and helpful while I decided how I would finance the purchase. Her patience with my decision was very noteworthy.A purchase from Mercedes Benz of Cincinnati or just a visit to the facility is exactly what you would expect from a Mercedes Benz dealership. They set the standard that all others should be measured by.

Rick Duke

Nov 15, 2014

Recently purchased a 2012 E350 4Matic Coupe. I was pleasantly surprised at how smoothly the transaction went. They are heads above other dealers I visited in the area. Anthony DeStaphano was technically astute about the carand answered all my concerns. They've earned my confidence, not a small task!

BobColetti

Nov 15, 2014

This is the 5th Mercedes we have bought from MB of Cincinnati and Chris Walker. Each time I didn't think it could get better and it does. Chris helped us design the car, it came in when promissed and Chris suggested a one payment lease which really made sense for us. It simply could not have been a better experience. Bob Coletti

Ldaniels88

Nov 10, 2014

Our experience was exceptional! When we first started our search process, the exact car I wanted was not found on the lot. Jim promised to keep an eye out for any trade in's, and not more than a few days, he emailed to let me know there was a car I should come check out. It was exactly what I wanted! I couldn't have been more excited for such a speedy process. Jim was very knowledgable on every single feature of the vehicle, as well as helping us decide which financing option would be best for us. He was extremely helpful and friendly, without being overbearing or pushy. I couldn't have asked for a better experience purchasing my first vehicle through your dealership! Thank you so much for everything!! Lauren Meyer

JessicaLieberman

Nov 7, 2014

By far the best car buying experience, ever! Chris Walker was fantastic and I would (and have) always recommended Mercedes-Benz of Cincinnati. By far the best in town!

ckirkland

Nov 5, 2014

I'm a first time Mercedes Benz owner. After an accident destroyed my car, I was searching for one that was safer and more solidly built. That's when I found the C300 sport sedan. After 3 weeks of ownership, I can honestly say it's been one of the best car buying experiences I've had. The car is terrific- solid, safe and fun! The price was fair. The dealership treats my wife and in a professional, respectful, and friendly manner. Jordon Moore was engaging, thorough, and knows his cars very well. Robert Wilson helped us as well. The only thing they could have done better is give me the car for free! Nicely done MBCincy... we will be back!

ame12

Oct 7, 2014

I was in a rush to test drive a variety of different sedans and SUVs to determine what might best suit my needs. Thad cued up four vehicles in rapid succession: GLK, GLA, CLA and C-Class so that I was able to make the most efficient use of my time. I couldn't be more pleased with the C-Class I ended up with and the careful attention to detail I received from Thad and the other folks at MB Cincy.

sdetzel

Oct 2, 2014

My experience with Cincy Mercedes was excellent. I didn't have to wait the usual 2 hours to fill out all the papers. Melonie was terrific in explaining all the features in the car. I would not hesitate to call her for any additional information I need regarding some of the features in the car.

awzoepf

Sep 30, 2014

When news of the upcoming new Mercedes C-class appeared in the press in January 2014, I spoke with Zach Glutz of Mercedes-Benz of Cincinnati and asked him to put my name on the list of pre-orders. We specified the options in May or June with the benefit of Zach's thorough knowledge. Zach continued to follow-up during the summer to make sure that the car would be built as ordered, using his contacts at MBUSA to clarify issues. The new C400 arrived at the beginning of September and I took delivery on September 9. Financially, the deal was very fair and I received a good trade-in allowance for my 2008 BMW. Zach introduced the car very well to me at delivery and small issues with the car have been promptly taken care of. I am delighted with the C400 and with the purchase experience at Mercedes-Benz of Cincinnati. This is the third car I have purchased from this dealership and the people there continue to impress me with their commitment to make the MB ownership experience second-to-none.

Jimedrum

Sep 20, 2014

Zach did his ususal great professional job in helping us lease another E 350 4 Matic. My experience with mbrace is a different story however & I wrote the dealership about it.

sidjab

Sep 20, 2014

As a first time buyer i was pleased with the service i received. Everything about the car was explained well. I am happy with the new purchase.

muBMW

Sep 20, 2014

If you're looking to be treated right, all aspects of your sales experience to be hassle free, and made to just feel good about a car dealer, MBCINCY is where you need to be. Not only will you get to own one of the most driver friendly automobiles being produced today, you'll get to work with a staff that will walk you through the entire process of owning a new car and all aspects of performance, options and engineering that went into your new car. A++ experience, A++ sales team, A++ facility. I really can't say enough good things about my MBCINCY. You'll have to go and find out for yourself. You'll be glad you did!

carolynpoole

Sep 19, 2014

my experience with Mercedes benz of Cincinnati is one that i'll never forget, I really had no intention ofbuying a mercedes benz, but from the day I test drove one, I was sold. my sister bought a benz about 3 years ago in Illinois, and she told me about her experience, she said she never took hers for a test drive,only around the lot and she was sold. my salesman, chris dow, was awesome, from the first dayI walked into the dealership he immediately greeted me, he took me around the lot & I looked atseveral vehicles, I left the dealership because I wanted to test drive what I thought was my dream car,I was back at the Mercedes benz lot the next day, I think the look on his face said it all (I knew you'dbe back). I know I made a good investment

mckeehby

Sep 18, 2014

This dealership was wonderful! I've purchased Mercedes vehicles from other dealerships, but will only shop at Mercedes-Benz of Cincinnati from now on.The Sales staff were friendly and informative. All of the staff from the Sales to the Service to the Finance office were outstanding. The dealership has fun music and a casual environment coupled with knowledgeable and professional staff. Best experience I've ever had buying a car!

Rslrae

Sep 15, 2014

Jordan did a great job and made the buying experience very smooth! He definitely under promised and over delivered! Highly reccomend! Very professional and a nice guy to deal with!Mercedes Benz of Cincinatti is a great store!

farmface

Sep 15, 2014

The fellow that picked us us from the airport drove through downtown on the way to the dealership to show us the city. We enjoyed the drive and the extra time he spent with us.

Buckeye61

Sep 13, 2014

we were trading in one leased smart car for another lease smart car. we were under the impression we were getting the same package on the new one as was on the old. it was not made clear we were not getting power steering or back cover. the back cover is not a real concern but power steering was. we even took the new car back to dealership, which is a hour and half drive for us, because we thought there was something wrong with the steering too find out we didnt have power steering. that was an embarressing experience. talked to jordan and he then explained he was trying to keep our payment the same and that is why we didnt get the same package as on the old car. my concern is that jordan didnt make sure my husband understood what was going on. then when my husband got the car home we discover the antenae was missing, no front bracket for license plate and recently the bottom screw is missing that holds the chrome piece on the steering wheel.

prbmad14

Sep 12, 2014

From the start, upon entering the dealership, we were made to feel comfortable. Everyone was very friendly, even those we did not specifically deal with. The dealership building itself has a very nice layout and is conducive to personal interactions. Chris Walker was extremely helpful from the onset, which involved an initial phone call with several follow-ups culminating in a visit to your dealership. We felt that we came away with a very reasonable deal and got just the car we wanted. There were no high pressure tactics. Chris made us feel as though he had our best interests at heart. Although buying a new car can be stressful, this was a very pleasant experience. I would not hesitate to recommend this dealership, or Chris Walker, to anyone. I give the total experience an A+.

olgarock

Sep 11, 2014

Once again, and again Mercedes-Benz of Montgomery of Cincinnati outdid themselves with Top Quality product, service and user friendly vehicle purchase. Amy Heekin and Chris Walker are THE EXPERTS : they provide a Luxury Car with An Elegant Flare you will be proud to own : made the price competitive and the overall buying experience a Pleasure. I will be back, again and again.

mprot

Sep 10, 2014

I would like to say that both times I have had the opportunity to purchase a car from Mercedes Benz of Cincinnati the experience has been great. I have bought other higher end cars including Mercedes from other dealerships and the ease and experience from this dealership was outstanding, even fun, which has not usually been my experience when purchasing a car. My last car was a 2015 S550 our salesman, Chris Walker did an excellent job of explaining the features of the vehicle and also had all of the paperwork prepared and ready when I arrived making it a quick and easy process. Chris also called frequently after we ordered the car to give me updates on it's progress. Without a doubt this has been my best experience with any dealer.

nosnibor

Sep 9, 2014

Jim Rutter was highly recommended to me and I now see why. Jim went out of his way to help me purchase my new car. He was patient as it took me four months to decide. He was extremely helpful in finding the right car, setting up the deal and assisting as he could in making the deal happen. I am extremely pleased by my entire experience and am very happy with the car. Thank you Jim and Mercedes Benz of Cincinnati.

MDJohns17

Aug 26, 2014

I found our initial interactions with our primary sales person to be "good" although I confess that I generally dislike the car sales process (I am leaving him out of this as he was nothing but gracious to us throughout the process). However, "good" turned to uncomfortable when we were introduced to the sales manager Mr. Wilson. I dared to mention that I have been very pleased with our service level for our two Lexus vehicles and hoped that if my wife purchased a Mercedes that she would remain happy. He scoffed and said that Lexus is really just a souped up Toyota and that while hardly a real luxury car they have done fine, but now we would be dealing with Mercedes. A 30 second interaction confirmed why I had always avoided Mercedes before. I let it go as my wife really liked the car. After the one we wanted was sold, the primary sales person was kind enough to find a new one at another dealer, but neglected to get the odometer reading. The day before my wife was to pick it up he called to say it had 650 miles on it (knowing I had already been concerned by the 93 on the prior one). He apologized profusely. My wife wanted to know what sort of a deal they would make and again had to speak with Mr. Wilson. Uncomfortable deteriorated to arrogant priggishness. He refused to give much of a break and let her know that she was being ridiculous (not in those exact words of course). My wife saves lives for a living and was treated as if she were not worthy of a Mercedes. My wife informed the primary sales person that she would be buying a Mercedes but it would be elsewhere. She had a delightful experience 24 hours later buying a car at the Ft. Mitchell Mercedes dealer, Avoid this dealer and go to Ft. Mitchell. Friendlier, hipper, cheaper, and nice perks. My wife is ecstatic.

rjh8

Aug 25, 2014

I was looking for a low mileage used Premium 2 ML350 so went to Mercedes Benz of West Chester where I'd bought previously. They had none in stock but put me in touch with Chris Walker at Mercedes Benz of Cincinnati. Chris had exactly what I was looking for, a 2012 with 17.5k miles and after a short negotiation the deal was done. No surprises and excellent follow up the make sure I was totally satisfied.Once again a great Mercedes Benz buying experience thanks to Chris.

Robie157

Aug 22, 2014

I bought my first Mercedes from Thad in 2001. I have purchased several Mercedes over the years. Thad has always demonstrated, friendliness, high character and integrity. Also, I get a call every year wishing me a "Happy Birthday".

GeorgeCinti

Aug 20, 2014

I am a dedicated Mercedes driver. I have had repeated great experiences with Thad Marck, who is extremely easy to deal with. Thad is knowledgeable and thorough, a true delight!!!

akorner

Aug 15, 2014

The purchuse of the car was great but after we got the car home and it sat for a few hours it smoked when first started. We didn't think much of it because it was covered by the factory warranty. We took it to a Kia dealership and they gave us the run around and said the engine was full of sludge and the warranty would not cover that so I brought it home and pulled a valve cover to check for myself. The engine was clean as a whistle. I took the car to a different Kia dealership and they have had the car for 7 weeks so far and told me the engine has bad piston rings the third day they had it. They are still waiting to see if the warranty is going to cover it or not. I have only had the car in my possession for a total of 2 weeks. After we talked to the mercedes dealership and told them what was going on they said they will do what ever they can to make sure our car gets fixed and they are going to make our payment for the time we dont have the car. This has not been a great experience with the car and the mechanical issues but mercedes is making the best of it for us.

svyas

Aug 10, 2014

Mr. Thad Mark was an excellent sales person and made myself, my wife and my mother feel very comfortable throughout the entire sales experience. I would recommend this deanship to many of my personal friends.

selnickm1

Aug 5, 2014

I made the switch from another luxury brand, and the entire process was easy and very well explained. And the walk-thru for service and maintenance was very thorough.

lmatthews915

Aug 5, 2014

I visited another MB dealership in Columbus and was basically written off. When I contacted MB of Cincinnati, I was given above par customer service and was felt as though my best interest was being considered, from the moment I walked in the door. I was not pressured at all and felt extremely comfortable talking through my options with Chris Walker. I will definitely go back to Mercedes Benz of Cincinnati when I am ready to purchase another vehicle. Thanks for a great experience!

carlease2014

Jul 25, 2014

We needed to replace a vehicle with an expiring lease. Shopping for cars is not an activity I particularly enjoy. Jim Rutter made the process easy and painless. No other dealership we visited came close to the competitive lease price we were offered on the 2014 C300. We will definitely consider another vehicle from this dealership when the lease on this vehicle expires.

jaltman1

Jul 14, 2014

Staff was a pleasure to work with. Couldn't have made it easier to buy a new car. Quality customer service!I wouldn't purchase a vehicle from another dealer. Thank you.

psawyer17

Jul 14, 2014

As a sales director, I expect a lot from the interactions I have with other sales people in which I consider doing business. Zach Glutz certainly represents this dealership with professionalism and a low pressure, yet strong personal approach that is hard to duplicate. He was resourceful, friendly and sought to understand my needs to associate them with my purchase. His follow ups we low key, but consistent with an expectation to follow through. I enjoyed he included my family and made them part of the experience.Best of all, it wasn't a hit and run- Zach has contacted me post purchase to ensure my satisfaction. Job well done Zach, you'll be on the top of my referral list.

KLClements

Jul 10, 2014

Although I live in Columbus, I always lease my cars through Mercedes-Benz of Cincinnati. The service is beyond excellent--I would give the dealership ten stars if I could. From start to finish, the dealership provides excellent service--but most importantly, always in an ethical way. I would highly recommend this dealership--just a first class operation from start to finish.

derekbauman

Jul 7, 2014

Recently leased a 2014 C300 from MB of Cincinnati working with Chris Walker in sales. It was a great experience. Chris was extremely responsive, friendly and professional. I highly recommend.

shawnamschreiber

Jul 2, 2014

Zach made my purchase experience with Mercedes Benz a truly pleasurable one. His presentation was excellent. He was professional, knowledgeable, friendly and offered hassle free service. He should be valued as an indispensable asset to the Mercedes Benz team! Thank you, Zach!

jm51417

Jun 19, 2014

Melanie Parsons was very professional, knowledgeable and respectful. Your Internet guru (Michael) finance mgr, Brian as well as the others (Charlene in service) Melanie introduced me to were great as well. (even met your General Manager, Brian Hackney). I know I got the car I really wanted, at a fair price and fair trade in value for my 2001 E430. Will rate my experiences high and will recommend your MBCincy to anyone interested in a Mercedes.. Thank you, John M.

mbselker

Jun 19, 2014

I went to the Mercedes-Benz of Cincinnati dealership to learn more about a lease special they were promoting. And, I walked away a life-long customer. The employees and the facility are both unbelievable. Working with Jim Rutter was an absolute pleasure. And, I would highly recommend that anyone at least take the opportunity to meet with a sales associate there before considering another make or dealership.

cgentes23

Jun 19, 2014

Jed is extremely accomadating and helpful. This was one of the best sales experiences I have ever had. I will work with Jed again even if I am not in the cincinnati area.

Maneesh329

Jun 18, 2014

Thad was really good to us & the car buying experience was real good They could have done a better job cleaning the car especially where the trunk lid is ..

RoseVitale

Jun 17, 2014

Great experience all around--from test drive to 'building' the car to tracking its journey from Germany to the dealer to picking it up on the big day. All employees are friendly and committed to the highest quality of customer service.

Gwen Heilbrun

Jun 17, 2014

Zach Glutz is a true salesman. He has wonderful communication skills, is knowledgeable about the cars, and makes me feel comfortable getting behind the wheel.

ValentinoRossi46

Jun 14, 2014

The process was excellent. From the first day (May 21st) I felt comfortable with the conversation with Chris Dow. And in less than two days I decide which car I wanted to have. Thank you Chris Dow.--Manuel Lopez

Happy Benz owner

Jun 12, 2014

We enjoyed everything about the process of buying our new car. Everyone at the dealership was helpful and intent on meeting our every need.

rwitt1

Jun 10, 2014

REGARDING PURCHASE OF 2014 ML 350 4MATIC 16 MAY 2014FROM MERCEDES-BENZ OF CINCINNATIShort answer is that my wife and I are very pleased with the manner and purchase process that we experienced at Mercedes-Benz of Cincinnati (Cincy MB).An organization is defined, I believe, by the reputation and image projected to the public. From the Buyers perspective, continuity of employment, maintenance of knowledge capital, and ease of doing business with a trustworthy agent is paramount. The Buyer seeks familiar faces that he/she trusts to advise him/her about selections and/or solutions to issues in product fit and vehicle maintenance over the life his/her ownership. From our perspective, Cincy MB epitomizes this definition.We had previously (2007) purchased a vehicle from Cincy MB and had seven years of experience withthe organization. Unlike other dealerships that we have dealt with where we experienced constant employee turnover, we remained in contact with the same personnel (Zach, our Salesperson), and Bob (our Serviceperson). They consistently met our service expectations and were pro-active in many instances over the years of checking on our driving experience-I e that personal touch.Our latest purchase of a 2014 ML 350 at Cincy MB was consummated because of our experience as outlined above. I would encourage anyone contemplating a purchase, after doing your due diligence, contact Cincy MB and speak with Zach or someone in the organization about purchase and judge for yourself.Robert Witt

DavidMoccia

Jun 8, 2014

This is the third new car I've bought from M-B of Cincinnati, and Zach Glutz in particular. I've tested other cars and been to other dealerships, but I keep coming back to M-B and Zach. He's very straightforward and business-like, but friendly and helpful. He went out of his way this time to find a print manual that is no longer included in the packet with the car. Nothing but good things to say about Zach and the dealership.

Brownja01

May 23, 2014

This is the 7th or 8 Mercedes I have purchased from Dana Motors. Chris Dow , my sales person, presented the product very well and took care of every need and I was very satisfied wthe the overall experience.

pcorso

May 22, 2014

Buying or leasing a vehicle at MB - Cincinnati is a great experience. Easy, clear, everything explained, no time wasted. They will go out of their way to get exactly what you are looking for and be honest if it isn't something that they can get their hands on quickly. It is a high-quality experience at a high-quality dealership and the chance to drive an amazing vehicle!Thanks MB Cincinnati.

Bribri37

May 22, 2014

The best salesman I've ever worked with is Jed Hargett. It has taken me some 30 years of trial and error but we have finally found an individual that represents the brand and is committed to incredible customer service. During our first and second purchase, Jed went the extra mile to make sure that we were getting the vehicle that we truly wanted..even if that meant trading with another dealership. My partner and I never felt like a number. We were always treated with respect and kindness. If you are looking for an exceptional experience while purchasing a Mercedes, I would recommend Jed Hargett at the Mercedes Benz Dealership in Cincinnati.

zachbackspace

May 19, 2014

they treated me super well. Nobody else would sell me a car. Dana was my last hope as I was rejected everywhere else. It was a great experience in finally being accepted. They even gave me free coffee and cookies. Now I love my salesman and my new Mercedes.

TGS1

May 15, 2014

It was recently my pleasure to purchase a low mileage 2013 Mercedes from Mercedes-Benz of Cincinnati. My initial contact was by telephone with Jennifer Weibel who provided me with a complete package of information on the specific vehicle via email and then set up a mutually convenient time later that day to personally meet with Jed Hargett and view the vehicle. Jennifer was extremely courteous and helpful. She represents the Mercedes-Benz brand and the dealership very well.Upon my arrival that afternoon, the vehicle was parked front and center under cover just outside the new car showroom and Jed Hargett was waiting to greet me. As I got to know Jed over the next few hours including a thorough review and test drive of the vehicle during which Jed was meticulous in pointing out all the vehicle's features, it became quite evident that Jed is the consummate gentleman and professional. I might add that the vehicle's condition was indistinguishable from new, both inside and out. After the drive we settled on an equitable price and arranged for me to pick up the vehicle at my convenience a few days later. At the time of delivery the paperwork was quickly completed and then Jed spent nearly three hours reviewing all aspects of the vehicle's operation with an open offer for follow up should I later have further questions. I could not imagine another Mercedes-Benz Sales Representative being more courteous, professional and knowledgeable than Jed Hargett.In summary, I would very highly recommend Jennifer Weibel, Jed Hargett and Mercedes-Benz of Cincinnati to anyone interested in purchasing a new or pre-owned Mercedes.

kbfish

May 14, 2014

We had an excellent experience purchasing our new G-wagon and an even better experience driving it. Both Jack and Jim were friendly and helpful, answering all of our questions without any pressure. Jim did a great job helping us get familiar with all the features. And we have had a great experience driving. We love our new G-wagon!

Scasler

May 12, 2014

I purchased my first Mercedes from Mercedes of Cincinnati and the experience overall was fantastic. The team worked great together to find me the veichle I was looking for. I have noting but positives to say about the dealership ans my sales representative Chris Dow ,my C300 makes my commute enjoyable. I would highly recommend Mercedes and this dealership.

gidgetklein

May 9, 2014

We have made two new sales purchases from Mercedes-Benz of Cincinnati. Our salesman both times was Jed Hargett. Jed know his cars. He is very impressive, friendly and easy to work with. I love this dealer. Love the location, love the people. I would recommend this dealer to anyone looking for a high end car!

bcol513

May 8, 2014

I was thoroughly impressed with the dealership as well as with Zach. From start to finish it was the most enjoyable and painless car buying experience I have ever had.

createonee

May 5, 2014

Mercedes Benz of Cincinnati definitely sets the bar pretty high for other dealerships. No other experience has even come close. The staff has always been polite on my numerous visits to test drive different models. Chris Walker has shown to be consistent and I wouldn't imagine buying my car from someone else.

lkevinlynch

May 5, 2014

I have purchased about one dozen new vehicles in my life and Thad Marck (Mercedes on Montgomery Rd. in Cincinnati) is at the top of the list of Sales Representatives I have dealt with. He is the most open, honest and forthright auto sales person I have encountered and a credit to the dealership. This is the first Mercedes I have owned and -- beyond loving the brand -- I would recommend this dealership to my friends and urge that they look up Mr. Marck.

jz109812

May 5, 2014

I bought my CLA 250 in Cincinnati dealer shop. It had a great experience and great service in Cincinnati Benz shop. Great to meet them .

Sean

May 3, 2014

Excellent overall experience , I would highly recommend purchasing your next vehicle at Mercedes-Benz of Cincinnati.

Mark

Apr 27, 2014

I needed a replacement car for my wife on short notice and only had a few hours to find and buy the right car. Our friends had a good experience at MB of Cincy so we thought we would look there. Melanie Parsons was terrific. We were looking for a CPO C class or E class sedan. My wife had her choices down to a few possibilities, and Melanie expertly helped her think through them. Then when it was time to land on the right price, again Melanie was terrific. We were in and out with a beautiful black E 350 in less than two hours. I couldn't ask for more. Thanks Melanie and MB of Cincinnati! Mark

GBullard

Apr 26, 2014

Very friendly. Easy to talk to and very knowledgeable. Represents your company very well! I Would recommend the dealership and salesperson. Thank you very much.

dmurad

Apr 23, 2014

I've purchased three vehicles from Thad and every time the experience has been fantastic.Thad is the ultimate professional, courteous, knowledgeable and always follows up in a timely fashion. Furthermore, Thad always takes the time to explain every facet of the vehicle and the dealership's capabilities. Overall an A+ performer in my view. I'll be back for more cars in the future.

303tf

Apr 21, 2014

I was very happy with your store and people. This is my first Mercedes-Benz and I could not be more happy. I have been telling all my friends if there looking for a car please check with your store. Thanks Tom Kattelman

jcooke0101

Apr 21, 2014

I had been looking everywhere for a new car and when I went to you guys on a Saturday Jim made me feel like I was the most important customer in the building. Because he understood what I needed and what I could spend he picked a car I would have never looked at but now I love. Not only was I impressed with Jim I think my next lease will be with Mercedes as well because the service and the dealership gave me the best experience.

sibcy8044

Apr 21, 2014

I have bought cars from Dana Motors in the past and have always been pleased with the service so when I decided to buy some new cars this year I went to Chris Walker and purchased them from him. He has been very nice and helpful and I would recommend him to anyone.

Junshuo Zhang

Apr 18, 2014

I bought a new can bend which is cla250 in Cincinnati. They are have a great dealer and wonderful experience . Whenever I want to get a car again. I will go there meet with them. They are super nice and funny. Thanks :)

MDX Owner

Apr 15, 2014

Like I suspect most customers do these days, I located a pre-owned suv on cars.com. It was located at MB-Cincy, sent them an inquiry, heard back from Jennifer (internet sales) the next morning and got some additional info from her on the vehicle. I made an offer, she secured a counter offer and connected me with Anthony in sales, I drove from Louisville to pick it up and the deal went smooth, easily the smoothest car purchase I've had. One more thing, the car had what I thought were some pretty deep scratches down one side, looked like shopping cart disaster. Anthony sent it down to the shop where they worked some magic with a buffer and the scratches on this black sub vanished. The guys in the shop deserve kudos as well. I highly recommend this dealer.

Jayandrew

Apr 11, 2014

I've bought three new MB's over the last 8 years, all from this dealership. All from Carlos. I have no complaints! Way better service than I ever got from Other dealerships. Maintenance can be costly. But when you get your car I believe they'll make you happy 4 and a half out of 5 times.

ritabaker55

Apr 11, 2014

Car buying isn't something I do very often--in fact the last time I bought a new car was 15 years ago! So when it was finally time to do the deed I didn't want just any car or any dealership. I most of all didn't want to get all sweaty. Really, it makes me anxious. Anthony, my sales consultant made buying my new car a special event--and sweat free.

JustinShelton

Apr 9, 2014

Thad is a great person to deal with. He makes the transaction hassle free and simple. Thad did everything he could to make me feel comfortable about the purchase of the car. He also did a great job showing me how everything works and helped me get more comfortable in the car once I had purchased it. I would highly recommend dealing with Thad.

DD

Apr 2, 2014

After looking for months for a 2012 C300 in the darker grey exterior, I found a pre-leased just over in Cincy. Previous hits had located this combo as far away as CA or outside Chicago so I contacted the dealership immediately. When I arrived the next morning, the car was parked in front of the showroom and I was greeted immediately by the e-contact and the saleswoman. The transaction was made easily when the finance manager offered to run separate transactions for both financing or cash pending the clearing of my check. Driving back home in this gorgeous car was heavenly and I am daily looking for reasons to run errands just to drive it! Loved the experience at this dealership and would definitely return in the future!

Zuccarm

Mar 31, 2014

I have had a great experience during my recent visit at the Mercedes Benz dealership. Both Mr Walker and Mr Hargett were very helpful, and guided me so well in the car selection. I will recommend your dealership to all my friends.

kimballderrick

Mar 31, 2014

It was a pleasure working with Chris Walker and the sales team at Mercedes Benz of Cincinnati. Chris and his sales manager handled my purchase with lots of attention to my needs and requests. They made the experience easy for me. I have now met the rest of the service and parts support teams and am really impressed with their whole team. Chris's follow up with me to make sure I am totally satisfied with my car has been great.

math65

Mar 30, 2014

Very pleased with the professionalism and friendliness of the salesman, Zach Glutz, and management. The cleanliness of the showroom and the overall feel of the dealership also made the experience very rewarding.

Tammyernest

Mar 27, 2014

We have purchased cars at this Mercedes Dealership before. Thad has been our salesperson each time. He is very professional and knowledgeable . He is genuinely concerned in making sure we are totally satisfied with our new car. We have always been very satisfied with all the services offered at this dealership. We will continue using Thad for all our future cars. He is a great asset tothis company!!

Ronney_H

Mar 24, 2014

Mr. Marck was excellent and made our car buying experience w/MB of Cincinnati fantastic! Hassle free, no haggling, no upselling, and overall pleasant. Thad ensured the car was ready and waiting as planned - with an added touch of a big red bow in honor of my Wife's Birthday. My Wife was so exicited, she was still trembling as we completed the paperwork. As business relates to the Staff at MB, all went extremely well, efficient, w/minimal charges against our time. We were in and out within 90 minutes of arriving to pick up our CLA 250. Thad patiently discussed all options specific to purchasing vs. leasing, share calcs, and advised on saving money, such a one-payment lease arrangement, which we ultimately chosed.Lastly, given the car was inbound, Thad stayed in communications with us via phone and email during transit, and without any prompting from us. This assured my Wife and I that Thad was working the delivery of the vehicle on our behalf and that we need not be worried - the CLA 250 was on its way.Just as assuring was the no special requirements levied upon such as requiring a certified check at the time of pickup. An added touch, he provided the name of the Service Manger, along with his business card. Thad also reviewed the car's controls, safety features, and accessories with my Wife and I, the last piece in closing the deal, before we headed home. Truly a pleasant experience in every sense of the word and Katie, the Business Manager, ensured all the paperwork to ratify the sale was in order as well.We are excited, pleased, and a couple of very satisfied Customers after having worked with Thad and the Team in Cincinnati.Thanks,Ronney and Sandra Harris

Ptah3727

Mar 17, 2014

March 17, 2014A "Great" rating has to be earned and by earned I mean by a deliberate, natural and obvious pattern of behavior. Not something that is practiced or casual.Mr. Hargett was a natural. He was encouraging and informative. Every question was answered, every concern was addressed. I had not seriously considered purchasing a Mercedes-Benz. The trip to this dealership was fifth on my list: GMC, Toyota, Mazda, Chrysler and then Mercedes-Benz of Cincinnati. Experiences varied. Surprisingly, at some of these dealerships it seemed to be an effort for any member of the staff to leave the sitting position! Seriously, I was quite surprised. Mr. Hargett convinced me by explaining in detail exactly why I should consider owning a Mercedes-Benz. I drove a car on several occasions, went over specifications, prices and operating instructions. I was introduced to and talked with other staff members, including Robert, Charlene, Brion and Jennifer. I asked to visit the service area. Seeing that area and talking with service staff is another opportunity to evaluate the dealership's competence. Mercedes-Benz of Cincinnati easily passed that test. We reached a fair price and the rest should be an ongoing, enjoyable experience!

Grouan

Mar 17, 2014

Both the environment and the staff at Dana Motors allows for an enjoyable experience the moment you pull up and then walk into the facilities. Chris Walker clearly enjoys his work and is passionate about it. He displays the utmost in professionalism and his personality matches the quality and value added approach that customers need and appreciate. The team that supports him clearly is well assembled and functions at a high level.The care buying experience that results from the aforementioned culture is certainly welcoming and enjoyable. We will be back and certainly recommend Chris and Dana Motors to others.

wobble

Mar 14, 2014

I made the mistake of test-driving a C63 AMG and was hooked..... Anthony made the whole process pleasant all around, was easy to get hold of and in general a joy to work with.

debug99

Mar 13, 2014

This was the best experience buying a car ever!! Chris Walker was great to work with. We felt we received wonderful service and got a great deal.

Whodathunkit

Mar 12, 2014

No doubt the best car buying experience I've ever had! Zach Glutz was outstanding! I will buy again from him!!!

kimballderrick

Mar 11, 2014

I contacted the dealership with a very specific used car in mind. My experience in buying that car has been very good. I have worked with Chris Walker and Robert Wilson although I actually closed the deal with another gentleman whose name escapes me. I did not really negotiate on price because I asked for the car to be cleaned up, body work done, and mechanically inspected so as to be as close to new as possible. Chris has been good to deal with and I am comfortable working with him moving forward.The two slightly less than great responses have to do with the work that I think still needs to be done to the car after taking delivery and the slightly awkward experience of coming in to make the actual purchase. If there was a category in between good and great, I would have picked that because I was just not quite ready to say "great" to those two answers. I do feel as if Chris is committed to make sure I am happy with the purchase.

ipach

Mar 11, 2014

The customer service we received was excellent. Carlos was very knowledgeable about the vehicle before we even test drove it. He answered all of our questions. Carlos even got us a better deal on the car than we planned to spend. He even went over every inch of the car in detail before we left the lot. We love the car and appreciate all that Carlos did for us!

koontzcharles

Mar 10, 2014

I have purchased many cars from Thad Marck. He is always open, honest, courteous and a consummate professional. I will continue to give my business to Thad.

Butch and karen

Mar 9, 2014

Me and my husband had been looking for months for a newer jacquar convertible to drive on the weekends to the smoky mountains on Sunday afternoons and we finally located one at mercedes-Benz of Cincinnati . We were contacted immediacy by an online representative within hours of sending a email inquiry about the car. We emailed back in forth for a few days before reaching an agreeable sale price. Me and my husband drove from Knoxville, TN to Cincinnati! OH on Saturday and trailered back our used jacquar convertible. We love the car! It is exactly as described on Internet. All of the pictures taken were great! The car is emaculate and looks brand new! We were treated just like we had purchased a brand new Mercedes-Benz ! Thank you for making us a great deal on our car! We would highly reccomend your dealership to anyone looking to purchasing a new or used car. Butch and karen Knoxville, TN 3-8-14

Cindyfergie1974

Mar 9, 2014

The Mercedes is exactly as ordered. I'm very happy with my SUV. Jim was very nice, respectful, and helpful. Everything went perfect! I will highly recommend this location.

TonyR

Mar 6, 2014

Best dealership I have ever dealt with! Knowledgeable and friendly employees, nice facility and just a pleasant experience overall. If you are in the market for a Mercedes Benz, then this is the place to buy. The employees I dealt with are Jenifer Weible, Jordan Moore and Brion Hanes.

tammy954

Mar 5, 2014

Zach was & is very knowledgable regarding the vehicle I purchased. Impressed with everything even the little things when he programmed my cell phone & radio stations for me. He gave me details on how to use all the features inside of the vehicle. I still have some questions but will address Zach with them directly soon. I feel comfortable calling him anytime in the future & getting a friendly response back. I will definitely recommend Mercedes Benz of Cincinnati & Zach to all my familly & friends.

SweetestAnnie

Mar 3, 2014

Though I reside near the Indianapolis area, this dealership offered the most competitive pricing within a 150 mile radius. I had researched several vehicles on-line and received quick and informative responses from Mike Hoppius when I had requested additional information via the internet. As I am self-employed and carry a heavy workload, it is difficult for me to spend a great deal of time with the car buying process. I was able to complete the credit application and trade-in information on-line, which allowed me to test drive the new vehicle, trade my prior vehicle, and sign the necessary paperwork in less than 2 hours. Both Mike and Melonie Parsons were extremely helpful in making the process an enjoyable experience and I will absolutely recommend this dealership to my friends, family, and business clients. It was well worth the 3 hour drive to experience the overall excellence in customer service.

guile34

Mar 3, 2014

Mercedes-Benz of Cincinnati was clearly the BEST dealership experience I've ever had.Jordan Moore, my sales executive was great to work with. He was attentive, friendly, professional, knowledgeable and courteous. Jordan treated me with respect and went above and beyond to ensure the entire experience was stress free and positive. I appreciated the hassle free transaction and Jordan's efforts to successfully locate and have delivered the exact vehicle I wanted. Jordan did an excellent job of familiarization of every function on my beautiful new C350 Coupe. The overall experience was fantastic and I couldn't be happier with my new Mercedes.It was a pleasure to have purchased my first Mercedes-Benz from Mercedes-Benz of Cincinnati and will gladly recommend Jordan Moore and Sales Manager, Robert Wilson to other.

Bhellman

Mar 2, 2014

Mr. Glutz has been extremely polite, helpful and professional throughout our entire experience of purchasing our new car. He's made several additional phone calls to me since I've purchased my car just to make sure I'm completely satisfied with the car and if I need anything else. Zach has been very attentive to my husband and I and his customer service has been excellent.Mr. Wilson, who also worked with us on the price of the car, was very fair and professional, also.My husband and I are very impressed with Mr. Glutz and Mr. Wilson and look forward to enjoying our new car. Please feel free to contact with any additional questions.Beth Hellman

jackal8739

Mar 2, 2014

I was very impressed with Mercedes Benz of Cincinnati and my sales person Jed Hargitt. They have customer service down to an art. I found Jed to be extremely knowlegable, friendly, and experienced. I have purchased other luxury vehicles in the past (not Mercedes Benz) and the sales staff was condescending and didn't take me seriously. Perhaps this was because I was a women looking to buy a car without my husband. But at Mercedes Benz of Cincinnati this wasn't the case. They let me look at my pace before I commited to buying a car. I was never pressured during the entire process. The entire operation is extremely friendly and professional. I know that going forward my experience will be as positive as my buying experience. The finance department had all the paperwork ready and it only took a couple of minutes to complete the transaction. Jed made sure I understood all the bells and whistles on the car before I left the dealer. I would highly recommend Mercedes Benz of Cincinnati to anyone looking for a luxury car. Even if you are just looking and not ready to commit I encourage you to stop in and look at their inventory. You'll be impressed with the experience.Thanks Again,Cynthia

createonee

Feb 27, 2014

Mike Campo and Chris Walker were the best to work with. This is my second experience at Mercedes Benz Cincinnati and one thing I can guarantee now is "consistency". Awesome attention to detail and understanding what car would fit my needs. The buying process was easy and I never felt pressured at any point. Overall great experience made possible by an awesome staff!!!!

tkguerin

Feb 25, 2014

This was our first time at with Mercedes Benz of Cincinnati. It was a painless, no nonsense experience. The staff was friendly and honest. The used car we purchased was spotless, just like new and ready to go as promised. Even though we did not purchase a Mercedes and it was an older car, we were not treated any differently. We look forward to future car purchases at this dealership.

UUkponmwan

Feb 24, 2014

I had a very pleasant experience. Jed Hargett was very knowledgeable. He took the time to explain the different options while building the vehicle and made close follow up afterwards.The sale process went very smoothly and he paid particular attention to time while providing me with the features of the car and services and benefits associated with Mercedes Benz ownership.I would surely do business with the dealership in the future.

UEU

Feb 24, 2014

I had a very pleasant experience. Jed Hargett was very knowledgeable. He took the time to explain the different options while building the vehicle and made close follow up afterwards. The sale process went very smoothly and he paid particular attention to time while providing me with the features of the car and services and benefits associated with Mercedes Benz ownership. I would surely do business with the dealership in the future.

detwells

Feb 19, 2014

I gave all fives because of the way we were treated at the dealership.I have been looking for a used ML that was within my price range for several months.When Zach Glutz found this vehicle he notified me before the vehicle was placed on the lot.Zach treated my wife and I like we were buying the most expensive vehicle in the showroom.I would highly recommend Mercedes Benz of Cincinnati to anyone who is looking for a new Mercedes or quality used car, and also ask for Zach Glutz, who will give you the VIP treatment.Roger Wells

brucedixon87

Feb 19, 2014

This was the most enjoyable car buying experience I've ever had. Everyone was friendly and professional. Zach Glutz was our salesperson and he was awesome. He took a lot of time with us, showed us several models, gave us a great price on our trade-in, and didn't pressure us at all. I purchased a used E350 and when I went to pick it up, Zach noticed a tiny scratch at the bottom of the passenger side door. He immediately set up an appointment for me to have it painted and taken care of the very next day. The customer service is second to none! I will definitely be back when it's time to buy again.

detwells

Feb 18, 2014

I can't say enough about the treatment that I received at MB of Cincinnati. Zach Glutz was awesome to deal with. I would recommend Mercedes Benz of Cincinnati to anyone who is looking for a great vehicle, as well as awesome customer service.

ssali

Feb 14, 2014

Mercedes Benz of Cincinnati is the greatest team with awesome Customer service. The minute we walked in the show room, one of the team members stood up from the chair and greeted us with a smile and showed willingness to assist with any questions. He also asked if there was someone in particular we wanted to assist us. Carlos Tobar the person of interest was engaged with another customer at that time. The team member who welcomed us continued to make us feel comfortable while while offering himself to answer any questions. Without any Pressure, we looked around until Carols was available to help. The Manager repeatedly offered us something to drink while waiting. The whole experience made us feel like we were the most important people at the time which lacked at Kings mall Infinity and Columbia Acura. We will definitely go back for another purchase because of the wonderful experience and quick service.Carlos Tobar, Thank you very much!!!!!Harriet.

davidbowen1

Feb 13, 2014

As always, Zach did an amazing job for me. He put me in the SUV of my choice at the price I wanted and needed. This was my second of many more purchases to come from Mercedes Benz of Cincinnati. Thanks and all the best! David Bowen.

spatton321

Feb 12, 2014

Everyone was so nice and professional. From Jennifer, with whom I communicated with via email, to the salesperson, Thad Marck, and the other folks whose names I don't know, all were exceptional. I even got a follow up from the sales manager.

MattP

Feb 11, 2014

I'm located in the Kansas City area. I was looking for a nice used 2013 Toyota Avalon Hybrid Limited on cars.com and found one listed which was located at Mercedes-Benz of Cincinnati (MB of C). I contacted them and worked with salesman Thad Marck. He and I talked by phone, email and text. Thad was very helpful and answered all my questions promptly. Within a day or two we had a deal worked out that I felt good about. He sold me the Avalon at a good price and gave me a good trade-in on my 2010 Lacrosse based on pictures I sent him. I had been looking at other Avalon's with identical features on the internet for a month and Thad's Avalon price and trade-in offer on my Lacrosse were good compared to other dealers I talked with. I hired a driver to drive my Lacrosse to MB of C, pick up my new Avalon and drive it back to KC. That driver was impressed by MB of C and Thad as well. The Avalon arrived in KC at my home and is all I was expecting, beautiful and in like-new condition. Thank you to Thad and to MB of C for a good buying experience and for this wonderful car!

Charlie West

Feb 8, 2014

Great used car. Great price. Everything ready to go when I got there. In and out with the car in 15 minutes.

Irish9174

Feb 7, 2014

The Sales person was very open and helpful. He answered all my questions and did not pressure me. Did not pressure. It was a very good experience.

iwin369

Feb 4, 2014

Great buying experience. The process was virtually pain free and service was excellent. This was by far the best and quickest car buying experience for me. All thanks to Mr.Miller.

Mendelsohnb2

Feb 1, 2014

Jim did a great job walking through the vehicle options and was consultative, not pushy. He made every effort to make my decision making about the right car to buy easy and followed up proptly with every question or offer I put forward. I would highly reccomend working with Jim to friends and family.

davidjosephhenry

Jan 31, 2014

My wife and I would like to thank Mercedes Benz of Cincinnati for a stellar car buying experience and particular thanks to Anthony DeStefano. My wife had been driving the X-3 BMW and it was time to replace it. We (I ) was interested in a Mercedes for her but needed to get her to the dealership for her to experience the quality of Mercedes. Initially, she could not make up her mind as the M series seemed oversized compared to the X3 that she had been driving. Anthony was very patient with us in suggesting that she drive the GLK. After driving the GLK, we were instantly sold. The vehicle is a perfect fit for her. We highly recommend Anthony for his level of service and attention to detail. Also his gorgeous suits, gorgeous teeth and impeccable handwriting aren't too shabby either.

losborne714

Jan 31, 2014

We visited another dealership and LOVED the car----but did not LOVE the experience at that dealership So when we went to Mercedes-Benz of Cincinnati we knew what we wanted. They helped us buy the car we wanted----they didn't try to sell us a car they had. There is a difference. Everyone we dealt with was pleasant and professional. We ordered our car, took delivery of the car in pristine condition and they went over the features carefully. 5-star.

mattfearn

Jan 31, 2014

My experience with Mercedes of Cincinnati, specifically with Anthony, was great. I was confident of what I wanted and Anthony was more than accommodating and respectful of my needs. In fact he went above and beyond to get the vehicle prepped for me while I was out of town on business and ready for me to stop in and fill out the paperwork. The price for my vehicle was more than fair value and I would submit coupled with the quality of service from both Anthony and Brion, made the experience well worth the time. I would recommend Mercedes of Cincinnati to friends and colleagues.

Philboe

Jan 31, 2014

14 months ago we purchased a new smart fortwo. We loved the car. But as "luck would have it" we ran into some serious problems. In checking with other smart car owners - I realized that to have problems was NOT the rule. Everyone we talked to was super happy with their smart car.As time went on through that year - we worked through several issues. We got to know Rick Crane. He was unbelievable supportive and helpful. We not consider him a great friend.We now have our second "new" smart fortwo passion ... Annaliese was exceptionally helpful with ordering a brand new one - right of the line for us.Through it all, we have come to see what Mercedes Benz Customer Service really means. We've never been to any automotive dealership that treated us any better. There is NO ONE that we worked with that we didn't appreciate their kindness to us. We would recommend this dealership to anyone.

gtbuzz98

Jan 30, 2014

I recently purchased a Mercedes and it was the best experience I had while purchasing a vehicle. Customer service - FANTASTIC and Shane Miller was EXCELLENT in explaining the features of the vehicle and ensuring a smooth efficient process with the purchase. It definitely exceeded my expectations.

0987098789

Jan 30, 2014

First, I have had an on-and-off relationship with MB Cincy for about 15 years. We have previously owned a C Class and SLK Mercedes. Charlene from Service and Carlos from Sales have always been best-in-class as far as I am concerned. I had the same good experience with my most recent used car purchase this week. As we consider replacing yet another car in the near term, we will certainly consider MBCincy.

Matt

Jan 30, 2014

My experience in purchasing a car through Mercedes of Cincinnati was very straightforward and enjoyable. I stopped in for a specific vehicle and had a pretty good understanding of what I wanted. Anthony was very easy to engage in conversation, not over-selling yet able to answer any questions regarding this car, the dealership, past owner etc. In fact Anthony went above and beyond helping ensure I could purchase the vehicle even though I was heading out of town for business for a few days. The car was prepped and ready upon my return. The actual purchase process took maybe 1/2 hour. Thanks to both Anthony and Brion for the seamless transaction. I would recommend this dealer to a friend and/or colleague.

B. M.

Jan 30, 2014

Recently purchased a CPO car from this dealer - they were helpful and considerate without being pushy. I highly reccomend working with Jim Rutter, he was knowledgable and made the process easy! I had this dealer service an older car of mine preiously and was very happy with those experiences - this was one of the main reasons I decided to return. Jim made sure my purchase experience exceeded expectations!

tony arrequin

Jan 30, 2014

we are happy with are 2013 sonata the service was very excellent no complaints here we are thrilled to do business with you guys the salesman was excellent everyone treated us like family thanks tony & cyndi arrequin

kste01

Jan 27, 2014

Once again I had a delightful experience at Mercedes Benz of Cincinnati as I purchased my second car. Jed was polite and curteous as always and he has checked in with me more tha once to make sure I was satisfied. Couldn't ask for more!

Jakye

Jan 25, 2014

When my husband and I were browsing at the vehicles in the parking lot we were approached by Mr. Tobar. Mr. Tobar was very friendly and very knowledgeable and answered all of the questions we had. We took two vehicles out for a short test drive and wouldn't you know ..... we ended up purchasing one of the vehicles. Mr. Tobar was very professional throughout the whole process and everything went smoothly. Needless to say if we go back to purchase another vehicle we will definitely be looking for Mr. Tobar!

saaron78

Jan 23, 2014

From the moment I walked in Anthony was so friendly and helpful! He took his time with me and answered all my questions. I didn't feel rushed or pressured at all, which I think we've all been through at car dealerships. Overall Anthony was amazing and would recommend him to anyone looking for a nice car!

Kara

Jan 22, 2014

I had a pleasant experience with this dealership even though I didn't end up buying my car from here. It had nothing to do with their service though. They offered a very fair price for GLK and Zach was very honest and helpful. The location is very close from where I live and I wish I could have done business with them. It was the payment method from my personal banking that I had trouble with but if I still recommend this dealership and Zach's service over other dealerships, I think it says a lot. Good people, good service, good location, fair price- all are there.

Hetrick350

Jan 19, 2014

Mercedes-Benz of Cincinnati and Chris Walker have been great to work with during my new vehicle purchase experience. I had many questions that were responded to quickly, day and night by email and telephone when necessary. When we decided on the vehicle we wanted, Chris worked hard to find it and ultimately got it ordered to our exact requirements. MB Cincinnati is a big dealership with a definite family feel!

Jcreech100

Jan 10, 2014

This was the best auto purchase experience I have ever had. Melanie went above and beyond to obtain the specific vehicle I wanted. The communication between customer and sales representative was excellent. She made the process painless. I highly recommend!

jmenkhaus

Jan 9, 2014

Chris was extremely helpful, courteous, and friendly. When considering a new Mercedes, I found the vehicle available on the website of an alternate local dealer, but due to my very positive first experience with Chris, I wanted to make sure that he was able to facilitate the purchase of my new GLK250. I look forward to working with Chris for many years to come. I would like to say "great job" and "thank you" to Chris and the dedicated service team at Mercedes Benz of Cincinnati!

tasiddiqi

Jan 8, 2014

I have a relatively longstanding association with the Mercedes Benz of Cincinnati dealership. I have previously purchased new and pre-owned vehicles from this dealership as has my wife. In between I have also owned automobiles made by Lexus, BMW and Honda and I can truthfully say that the Mercedes Benz dealership is far better than any of these other car dealerships.Zach Glutz is an outstanding sales person who is extremely friendly, courteous and always willing to make the extra effort to accommodate the needs of his customers. He is one of the major reasons I keep coming back to Mercedes Benz of Cincinnati.

tegelston

Jan 6, 2014

After working with Mike Hoppius online, I came in to purchase a pre-owned Mercedes - my second one. Mike set up an appointment for me and Anthony called me to confirm. Without that call, I might have blown it off and not gone that day, but since I had an actual appointment, I followed through and went to the dealership as planned. After learning more about my needs and driving habits, Anthony offered me many options and let me make my own decision giving me only guidance - not pushing me one way or another or influencing me. He knew his inventory like the back of his hand. He put things down in dollars and cents on paper, assisted me in determining what option was best for me, and I left very satisfied. I pick up my lease on Wednesday of this week and am very happy with my overall experience. I was not "talked into" anything, asked to spend more than I had planned to spend, or made promises that couldn't be kept. Very professional atmosphere and a good overall experience.

pmssimon

Jan 3, 2014

Very positive experience.This was the best no pressure sale of a vehicle I have ever been involved with.I would buy from them again and reccomend to all Friends and neighbors.Chris was great to work with

Meridian441

Jan 3, 2014

Mercedes Benz of Cincinnati stands high above other dealerships in the Cincinnati area! Beginning with their professional sales staff, service organization, and senior management, "professionalism and customer first" is the dealership's primary focus. My sales executive, Jim Rutter, has sold me two cars. MB is first in my book for premier automobile choices, quality service, and outstanding overall value. MB of Cincinnati is all about service delivery excellence from the moment you walk through the door!

Musemom

Jan 1, 2014

Jed was very knowledgable and helpful. He gave us a very detailed explanation of all the features of the car. He was very friendLy, but not pushy at all

kkbak

Dec 30, 2013

One of the best car buying experiences my wife and I have had in many years.we test drove three different vehicles with different drive trains and options, Jed had them ready for us with little waiting or inconvenience to us. I would highly recommend Mercedes- Benz of Cincinnati to all my friends.

tommylieser

Dec 29, 2013

Anthony was great to work with---customer friendly, trustworthy and flexible. I spent less than an hour at the dealership and walked out with a great car and had a wonderful experience.-Tom Lieser

sdgibson

Dec 23, 2013

Anthony did an excellent job making sure that first we test drove the GLK that we were interesting in, then he found the GLK that had the exact features we were wanting and made sure it was made available for us. He worked with us on our financing and trade in and made sure we understood and were comfortable with the deal. When we went to pick up our vehicle it was ready and Anthony went over all the electronic features that were available in the vehicle. He even stayed after closing to make sure we understood all the features and could operate are vehicle with out any issues. He provided excellent customer service and I will recommend him to all my friends who are in the search for a new mercedes. Thank you very much Anthony from the Gibsons.

ekgmd64

Dec 16, 2013

I purchased my new vehicle at Mercedes Benz Dealership in Cincinnati ( Montgomery ), because I previously had a great experience with purchase of a new vehicle in 2008. I have come to deal with and feel very comfortable with Carlos Tobar in particular in the sales department. He seems to understand and know which C Class vehicle will best suit my personality and desires and is very knowledgeable about the details of the vehicles he sells. Also, I have had great dealings with the service department mainly for maintenance but also sometimes for repairs. Bob Horn and Charlene Salyers have really been very helpful and understanding and are very knowledgeable of the details of the vehicles they service.

azbutler

Dec 15, 2013

Everything about my experience with MB of Cincinnati was great. Shane was very knowledgeable and not the least but pushy. It really was one of the easiest car purchase I've ever had if not the easiest. Highly recommended!

Powers79

Dec 15, 2013

Throughout the entire buying experience Thad demonstrated true professional handling of my needs. With quick followup to my questions and status of the car's delivery to the dealership, his walk through of the car was 1st class. I would recommend this dealership & Thad to other interested parties of new cars.

Jturner18

Dec 14, 2013

Awesome customer service! Thank you so much Thad! I do recommend you and your dealership to everyone as i know you will make every experience as great as mine!

cwitham

Dec 13, 2013

Simple, efficient and enjoyable--Anthony, and Brian too for the close of the deal, provided the epitome of the experience I desired and needed. Thank you.

marymeinhardt

Dec 12, 2013

My experience at Mercedes-Benz of Cincinnati has been very good over the years. I have purchased 4 vehicles from this dealer and salesman , 2 this year, and have been more than satisfied with sales and service. My salesman, Zack Glutz, has gone above and beyond his duty, even coming to my home to program the garage door openers in my 2 new vehicles! My service advisor, Justin Kraus, has been most helpful in taking care of any problems in my previous vehicles and I'm sure this will continue.

vinnyd104

Dec 9, 2013

Zach was a pleasure to work with, truly enjoyable and professional experience. Kept me updated throughout the process, even while out of town. Looking forward to enjoying the new CLA 45!

Timothey

Dec 2, 2013

The friendliness and overall culture of the Mercedes dealership is wonderful. The staff members are professional in every respect. We plan to visit again and purchase another vehicle for ourselves as a Christmas present.

Ddoran4433

Nov 24, 2013

We test drove the GLK bluetec several times. Zach stayed in touch, and when we were ready to buy Zach put our name on one coming off the line. Very smooth transaction from start to finish. Our fourth Mercedes, wont be our last.

Gayle78

Nov 23, 2013

When I first came to this dealership I was very happy with the service,and I like car the people was very friendly and they answer any question that I has thank you for the mercede c300.

cubsthebest

Nov 22, 2013

I was very pleased with Justin and Jordan!!!!!!! They found me the car I wanted. They were "Very" out going, professional and caring about finding the new car I wanted!I would purchase my next car from you. I have bought 3 Mercedes for other dealers and this was the best experience. Also we have bought 5 BMW cars for my wife and their service was not nearly as professional. Jordan did a outstanding job for your Company. Justin texted me many times while I was in Calif. all week. A "great team" Thanks again. Also the price was fair to me.

cbenjamincooper

Nov 22, 2013

This dealership has the things you'd expect from a higher-end dealer: free coffee, tea, and snacks, a place for you to sit and watch TV, and lots of friendly people in suits.Anthony, in particular, was wonderful. I found him to be professional but not standoff-ish, he let me test drive the car without him riding along, and he gave me space to make the decision. Most importantly, from my point of view, he was willing to work with me on the price and financing. All in all, a great experience.

Stallman

Nov 20, 2013

Purchasing my new car from Chris Walker made the "shopping for a new car" experience fun, easy and convenient. It was a pleasure to work with him. I love my new Mercedes.

mbeyland

Nov 18, 2013

Shane Miller and the Cincinnati dealership made the car buying exercise, the simplest I have ever encountered. It was a no hassle, no gamesmanship experience. They gave me the best price and best service by far. Shane was terrific to deal with and I could not recommend him any higher. Not only is he a professional, but a great person. The dealership had a friendly, family atmosphere and were extremely efficient in handling all the paperwork. There are two Mercedes dealerships that are substantially closer to me. However I chose this one. All I can say is Wow.

Burak2004

Nov 16, 2013

I bought 2014 Mercedes C300 4matic from Zach. This dealer is awesome. I Recommend them to everyoneThank you for this great car and friendly service.I will do business againTony

albrechtb

Nov 16, 2013

The fact that Anthony did not immediately write me off due to my young age (early 20's) as did every other luxury car dealership speaks volumes about his and the dealership's integrity. Anthony gave me his undivided attention and went through a different few vehicles with me until helping me find the absolute perfect match, a 2013 GLK350. Anthony was extremely patient with my indecisiveness regarding the type of vehicle I was looking for and personally made sure that I was making the correct decision for my personal needs and wants. He went through every service that Mercedes-Benz of Cincinnati has to offer and let me tell you, that degree of care cannot even be imitated elsewhere. For my next car(s), I will not have to waste a single moment searching for a dealership, as Mercedes vehicles are far superior in performance, luxury, comfort and certainly customer care than any other make. I will not even consider buying a car other than a Mercedes after my experience and they offer every type of vehicle you can imagine, including a car that is pretty much a tank (a very, very nice tank). I actually enjoy going to the dealership now, as it is a welcoming environment where you will be greeted with a smile the moment you walk in the door. I absolutely recommend that you call Anthony when purchasing your next car. Thanks again for all of your hard work and help, neighbor.

DavEgly1

Nov 15, 2013

Entire experience was very good, from being greeted at the door (or just outside of it, actually) all the way through to detailing the car (a used VW, not even one of their premium vehicles)- they even filled it up with a tank of gas!!Jed was easy to work with and very likable (which is rarely the case these days), as was everyone else that I came in contact with!It's too bad that they are not closer to me (1 1/2 hours away), because I would use them any time I needed service on my SL, but I would not hesitate to recommend the folks M-B of Cincinnati to anyone looking for a positive car-buying experiance!

docholiday

Nov 14, 2013

I purchased a 2012 MB ML350 from Jim Rutter. I was very impressed with the friendliness and overall experience with this dealership. All of my questions and concerns were answered. I really enjoy my new MB and highly recommend this dealership (Mercedes Benz of Cinn)

1mustang1

Nov 12, 2013

I enjoyed working with Chris. He is knowledgeable, friendly, very helpful, and made the experience a pleasure. I hope the dealership appreciates what a good salesman Chris Walker is.

Shankar2k2

Nov 9, 2013

This is the third and fourth Mercedes for our family from this dealership. Chris single handedly has kept us as this dealership with his sincerity and professionalism. He is the only salesperson I have truly trusted. Thank you Chris!

Terryt511

Nov 4, 2013

It has always been a pleasure to work with Sales Representative Thad Marck for both the E350 we purchased last year, plus, the ML350 we purchased this year. HIs knowledge concerning the technicalities of both cars is remarkable with the variances in the applications of 'how to do' various tasks within the car. Couple that with pre-learned processes from other makes of vehicles such that Mr. Marck makes the transition quite easy with his tutorial manner of explaining the intricacies of a well thought out Mercedes operation. Sometimes the Bluetooth operation within the vehicle and the garage door opener can be quite frustrating. Mr. Marck provided a printout of an easier procedure that should make the pairing much easier. This was just one example of how he makes the purchaser of a new car feel at home.All in all, Mr. Marck makes the car purchase experience one of "tolerable enjoyment". Maybe considered an oxymoron, just let me say that both my wife and I felt very comfortable with the information, personality, and knowledge that Mr. Marck displayed during our new car purchasing experience. I'll return to him when the next new car bug bites, again - for a third time!

napolica

Nov 3, 2013

I have been a Lexus owner for many years and decided to look at the Mercedez ML350 at you dealership.I was pleasantly surprised at the level of customer service and dedication to customer satisfaction that I experienced.Shane was our sales executive and was very polite, prompt, and knowledgeable about the vehicle we looked at and purchased.We are delighted with our purchase and would seriously consider staying with the Mercedez product line going forward.Giuseppe Policani

Jackimiles

Nov 2, 2013

Zach is an asset to this dealership. He truly cares about his customer's needs and takes the time to explain every little detail about the car. We just purchased our 3 rd Mercedes from Zach and it's because of his professionalism and knowledge that we keep returning to this dealership. Jacki and Bob Miles

JFoss

Oct 31, 2013

I have purchased a new car every one to three years for 60 years. I have been purchasing Mercedes from Mercedes of Cincinnati for over 20 years and the experience has been nothing but first class. The owner, Dana, has always been available and treated me fairly during and after the buying experience. My salesmen over the years, Zach Glutz, has been a pleasure to work with. He knows the cars inside/out which is becoming rare in the automobile industry. He goes over the car thoroughly and you leave with the confidence of knowing most everything there is to know about the automobile you have purchased.

dprell

Oct 28, 2013

Zach Glutz made this the best car buying experience that we have ever had; no pressure, no games, consultive, patient, good listener, sense of humor!

u222091

Oct 25, 2013

Exceptional service. On a scale from one to ten I will deffinately give Shane Miller an eleven. I will recommend Shane to my friends and family.

Vonchelle10

Oct 23, 2013

My expericence at your dealership has been wonderful. The service has been second to none. My salesman Zach Glutz was extremely helpful throughout the entire experience. After the car was delivered he demonstrated all the options on the car that my wife and I were unfamiliar with. This proceedure extended past closing hours. I would gladly refer someone to your dealership.

TriciaReynolds

Oct 23, 2013

Loved working with Jennifer, so nice and helpful. Very knowledgeable about the car and seemed to understand what I needed. So happy with my new car!!!

mmanford

Oct 22, 2013

We are in the market for an SUV and have gone to pretty much every brand you can think of. Ended up at Mercedes Benz in Cincinnati and were greeted by Zach Glutz... the best experience we have ever had at a dealership! There was no pressure and Zach knew his data on the cars. He went over pretty much every feature the GLK350 had. We were inpressed! You want to have a great experience in buying a luxury car go see Zach Glutz at Mercedes Benz in Cincinnati.

Mckenzipathak

Oct 12, 2013

Chris was perfect - sale was easy, quick and honest. We would love to work with him again. Everything was smooth and efficient and we spent less than 2 hours total in the dealership. Thank you for your help!

james672

Oct 10, 2013

Mercedes Benz of Cincinnati, I want to thank you for your patience in dealing with my very specific purchase. I wanted to purchase a 2014 C63AMG 507, a very unique limited production vehicle. I called every dealer in the United States who had one of these cars to specifically try and get what I wanted. None were able to make a deal, much less give me a discount. However, Mercedes Benz of Cincinnati was able to get me exactly what I wanted with a discount within 10 days.I want to personally thank Dana Hackney, Jack Hoffman and Chris Walker for their kind diligent efforts in dealing with me and also getting my dream Mercedes at a very fair price.Sincerely, Pierre Collet

bbwarren

Oct 7, 2013

Working with Mercedes- Benz of Cincinnati was the most pleasurable dealership experience my husband and I have ever had. Jordan Moore was the most informed and helpful salesperson we could have worked with. He didn't miss a beat and was readily available to answer any questions in such a prompt & timely manner. He went above and beyond from the minute we walked into the door to the very last second we walked out... Jordan, and Mercedes- Benz of Cincinnati has won our loyalty for years to come.

Pomeranian

Oct 6, 2013

Chris really went the extra mile during the buying experience. We purchased two pre-owned cars. Both were in exemplary condition. He is very professional and personable. Thank you.

claedition1

Oct 6, 2013

I am a first time buyer of Mercedes Benz. I remember the first time I went to this dealership, it was Saturday and its about 5pm. I think they are about to close but Anthony opens the door and ask me if he can help me.. I said I would like to buy a 2014 CLA.. and he walk with me through his desk to give me more information about the car. I didn't know that dealership is already close but he still entertained me. When I went to my country for business, I emailed him about my 2014 Mercedes Benz CLA to get some updates. He reply to all of my email. I am just convinced that he will help me to purchase my new Mercedes Benz. So when I returned, I asked for a CLA Edition 1. He said that they don't have one yet. I asked the other dealer for Mercedes Benz CLA Edition 1 and they said its hard to get one and I can just pick from the CLA they currently have. But Anthony call me and he said I got good news for you, I got ur CLA Edition 1. I was shocked, Anthony comb heaven and earth to find me a CLA Edition 1. I got the only CLA edition 1 probably in Ohio specially in Cincinnati. I owe him a big time.. Many thanks Anthony Destefano.. I will give him 10 starts out of 5.

mgunns7

Oct 5, 2013

This is the second vehicle we've purchased from this dealer in the past 3 months. The serivce from Anthony is amazing, (we also got some support from Jim who was very helpful explaining and demonstrating some things), the knowledge and professionalism from the team is second to none and we're greatly satisfied with the level if care/attention we've received.We like that Jack knows us by name and makes time to visit with us when we are there, and we appreciate the service-oriented and team approach that everyone has.Jack and Anthony found the E350 we were looking to purchase last time we were in and this time Anthony was able to put us in the C300 that met our needs.We will be back again to purchase other vehicles in the future. I like that Anthony has been so accomodating, responsive, knowledgeable and helpful every time we've called on him. We like that Anthony sees this as a partnership, not just a sales person and customers.

mrswac

Sep 29, 2013

I recently purchased a new GLK. I was impressed with the sincere friendliness of the employees and their warm hospitaly. My salesman, Thad Marck, was recommended by my husband, who purchased my first Mercedes ten years ago. Thad was professional, courteous, and knowledgable. His primary concern was finding the right car for me. I whole heartedly recommend Thad and this dealership. I can also attest to the quality of service. Bob Horn has been my service rep for many years. i have always been happy with the quality and efficiency of the service as well as the great cookies provided in the waiting area.A happy buyer and owner

pfeifz13

Sep 27, 2013

This was a great experience for me. I knew what I wanted and the transaction was quick and easy. I also enjoyed the interior walkthrough of the c300 features after making my purchase. Highly recommended.

manganjj

Sep 26, 2013

My name is Jacob Mangan and I am a recent graduate of The University of Cincinnati College of Pharmacy Doctorate program. Upon graduation I have been searching for a new luxury vehicle to treat myself with. However, I found this search to be more difficult than expected. I visited many dealerships including Audi, BMW and Kings Automall. This process was exciting, but unproductive as I didn't feel any dealership was giving me the attention I craved. This may be due to my age, as I'm only 24, however this quickly changed when I stepped into Mercedes-Benz of CIncinnati. The staff there gave me their full attention the second I walked into the door, despite my age/appearance. In particular Anthony Destafano, who went above and beyond to assist me with any request/question I had. It is because of Anthony that I have now purchased a new Mercedes-Benz, and will continue to purchase Mercedes-Benz vehicles for many years to come. He has earned my business and my friendship as I will be a lifelong Mercedes-Benz customer. Anthony deserves all the credit in the world for his contributions to this dealership and if every customer is treated like I was, he will gain many future customers to Cincinnati's Mercedes-Benz dealership!

TSpitzmueller

Sep 24, 2013

Chis is the best salesperson I've ever dealt with. He's very professional, honest, easy to deal with, low pressure and straightforward. He actually makes buying a car a fun experience. That's probably why I've bought 8 cars from him!Overall, I love this dealership and they've always been great to deal with from sales, to service to parts. They are what keep me coming back and a loyal Mercedes-Benz owner.

johnm266

Sep 22, 2013

Excellent experience - very easy to work with Jordan - made us feel comfortable and knew the product very well. Very good communication throughout and the car is awesome!It was five days from the first time we walked in until we finalized the deal - the process was far easier than I expected.Would enthusiastically recommend to family/friends. We hope to work with you again in the future.

JasonStewart

Sep 21, 2013

Anthony DeStefano provided great vehicle knowledge and made our car purchasing experience excellent and painless. Anthony is great to to work with and I highly recommend him to anybody looking to purchase a vehicle! We look forward to always working with Anthony in the future.

createonee

Sep 19, 2013

My experience with Mercedes Benz of Cincinnati was by far the greatest car buying experience to date. From my initial contact with Mike Campo educating me on the car to the sale and delivery from Chris, everything was top-notch. I never felt pressured into my decision and my every question was addressed and explained to clear any uncertainties I may have had. I am especially impressed with the level of interaction after the sale remaining at the same high-level. I would recommend this dealership to anyone and I look forward to returning for my wife's vehicle.

ndaniels

Sep 19, 2013

Jordan was very professional and knowledgable. He made the normal car buying experience a pleasurable one. I would definitely work with this dealership and Jordan again.

Mindrum

Sep 17, 2013

My family and I have purchased cars from Dana Hackney for years and have always had great experiences. This time Dana had us work with Shane Miller. He is outstanding. We always felt like he was taking extra special care of us. He went above and beyond what we could ever expect. His knowledge of the cars was unbelievable. He has followed up with us after our purchase to make sure everthing was fine. He has helped us figure out small problems we were experiencing immediatly after our purchase. He has even helped us during his time while he was not working. Working with Shane Miller has been terrific. i would recommend everyone I know to him.

Slk4me

Sep 12, 2013

The other dealership told me that the SLK250 did not come in a manual. Shane got the car ordered and helped me to decide the best options (with the manual transmission). He kept me in the loop during the entire 3 month process and gave me a realistic timeline for the length of the wait. I would definitely buy another car from Shane.

jfiligno

Sep 12, 2013

By far, the best experience I have ever had with a car dealership. Shane Miller was beyond helpful and patient in helping me select and price out the right car for me. Shane also obviously puts his customers first. Example: The exact specifications I wanted were not available on the 2013 model so he recommended that we order a 2014 (same price). Another sales rep would have tried to find a "close" one and then pushed it. I will definitely be recommending this dealership, and specifically Shane, to friends. The lease deal available on the c-300 is exceptional. Thanks,Joe Filigno

Laclark

Sep 5, 2013

Best customer service experience ever. Shane Miller is an outstanding salesperson. He aims to please and fulfilled every request. Provided a loaner car and had it dropped off at my home while awaited my car which was delayed because it was special ordered. Took his time reviewing the car and made me feel very appreciated as a customer. Would highly recommend him to everybody.

Bill of Saratoga Springs, New York

Aug 29, 2013

My experience is one of complete satisfaction with the purchase of a 2001 Chrysler 300M car with under 17,000 miles on it. When my daughter and I walked through the door we were greeted by a very outgoing and friendly receptionist. We told her who we were there to see and for what car and in my opinion, couldn't have been treated better. We had to turn in our rental car across the road and Thad told me he would take it to the gas station and fill it up before it was turned in, I wouldn't do that as the dealership wasn't responsible for the rental. I was very impressed that they were willing to do that though. The car we bought is incredible, and if you didn't know better, would think it was a new car. The whole shopping experience was second to none, Thank you to Mike Hoppius, Thad, Brion, and the receptionist who I'm sorry to say, I didn't ask her name, but a big Thank you to her as well. I can't t Thank you you guys enough for everything, especially taking my deposit so I could purchase this car. P.S.- My daughter and I drove 25 hours to pick up this car, and had a great bonding experience.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AMFinOHIO

Aug 13, 2013

My husband and I visited the dealership on July 15th to test drive a specific vehicle that was on the web site. Shane helped us and when we returned from the test drive, he talked about how the dealership works very hard to develop customer loyalty. We really liked the car, and called Shane the next morning to schedule our second test drive of the same car for the evening of July 16th, knowing that we would likely purchase it after that drive; Shane even asked us to bring in our old car so he could estimate the trade-in value and he knew our bank had preapproved our financing. On our way to the dealership that evening (which is an hour's drive for us), Shane called and told us the car was sold. He gave us no heads-up, no phone call to say that someone else was interested, no nothing. We then asked him if he could find any similar vehicles at other dealerships, and he said that he would. We never heard back. So much for developing customer loyalty. I would never shop at this dealership, and I will tell all my friends and colleagues not to shop at this dealership. Thankfully I am now the happy owner of a BMW M3 from a dealer who has gone over and above on the customer service front.

AnneInOhio

Aug 13, 2013

My husband and I visited the dealership on July 15th to test drive a specific vehicle that was on the web site. Shane helped us and when we returned from the test drive, he talked about how the dealership works very hard to develop customer loyalty. We really liked the car, and called Shane the next morning to schedule our second test drive of the same car for the evening of July 16th, knowing that we would likely purchase it after that drive; Shane even asked us to bring in our old car so he could estimate the trade-in value and he knew our bank had preapproved our financing. On our way to the dealership that evening (which is an hour's drive for us), Shane called and told us the car was sold. He gave us no heads-up, no phone call to say that someone else was interested, no nothing. We then asked him if he could find any similar vehicles at other dealerships, and he said that he would. We never heard back. So much for developing customer loyalty. I would never shop at this dealership, and I will tell all my friends and colleagues not to shop at this dealership. Thankfully I am now the happy owner of a BMW M3 from a dealer who has gone over and above on the customer service front.

LEXUSRX400H

Aug 7, 2013

They were great! I purchased a Lexus RX 400h. Anthony was our salesman. Very good and likeable. We got a good price on the vehicle and they worked with us and I would definitely buy from them again. I actually left there without feeling ripped off!! GREAT FEELING!!

malonejp

Jul 27, 2013

Zach Glutz was a pleasure to work with on the purchase of a new Mercedes. No hassle, no bull, just a good feeling that I bought what I wanted at the right price. Zach is an excellent salesman. Best I have ever dealt with in 50+ years of buying cars.Charlene Salyers has been maintaining and fixing my two Mercedes for years and is honest and fair and fast. She does excellent diagnostic work and is a great communicator giving you the options and consequences of each. Really, she is the only reason I get all of my Mercedes work accomplished at the dealer.

Ackmor

Jun 25, 2013

Mr Glutz went over and above besides showing the workings of the car, he showed me differentt things my I phone can do with the car. He is always available by phone when I have a question. He is an excellent salesman.

billmenkedick

Jun 3, 2013

I met Shane at the Cincinnati Auto Show. He was very helpful and offered financing advice (USAA) before he had any idea I would become a customer. When I visited the dealership I made sure I would deal with Shane. The ordering and purchase of the car was very professional and problem free. Even the closing with the financial department was quick and with no pressure to purchase products or insurance policies. I am looking forward to a long relationship with this dealership.

PaPa John - Retired and loving it!

May 19, 2013

Even though I didn't buy a car from this dealership, my experience was a very good one. The sales representative was prompt getting back to me on the vehical in question, he was very responsive to what vehical I was interested in, and he was even willing to keep an eye out for me relative to the vehical I may be eventually purchasing. Very good experience!

mccormick1

Apr 28, 2013

Julie and I were looking at vehicles and decided to stop in at the MB dealer. A friend gave me Jed Hargett's name and we were politely met by Jed as we walked the lot. Jed gave us options to consider and we test drove a C300 and knew this was the car for us. The sign and drive program sold us and the professional manner Jed took care of us was impressive. Even after the dealership was closed at 5 on Saturday we were still going over our new C300 with the many options this vehicle has to offer. The entire staff including Jim Rutter and Zach Glutz made us feel this was the right choice for us.

Freddy6986

Apr 7, 2013

Just bought another car from Zack. Have been buying cars from him for over twenty years. He is always helpful, friendly, patient, interested and does his best to find the car you want. He really knows the Mercedes products. It took us a while to decide on a car this time and he remained patient and helpful throughout. He's always a pleasure to work with.

nruotolo

Apr 1, 2013

We were very pleased with Shane Miller at Mercedes Benz of Cincinnati. Shane was able to answer all our questions and was extremely ptient with us as we considered different purchasing options. The entire experience was very easy and pleasant. Couldn't be happier.

orange59

Mar 8, 2013

We worked with Jed Hargett at Mercedes Benz of Cincinnati and we had an excellent experience. He was great to work with and was extremely knowledgeable about the vehicle we purchased. I would recommend Jed to anyone who is considering buying a Mercedes.

eddisken2013

Mar 7, 2013

Shane and Ted took care of my wife and I very well. They know the product, look and act professionally. We expect our sales relationship will continue to be positve going forward.Ed Disken

Randy & Kathleen

Mar 6, 2013

My wife and I met with Chris Walker who showed us a number of vehicles we were interested in. He let us take them out for a test drive and said for us to take our time and enjoy. And enjoy we did! Afterwards we sat down and he guided us through the "build" of a new C250 Coupe. Although there are a few more vehicles I want to drive before I make a purchase decision, Chris was a very enthusiastic and knowledgable sales rep and he made our visit to his dealership a very enjoyable experience. The price he quoted was very competitive and if a new C250 is in the cards, I hope to be able to purchase it from Chris.

lrusch

Jan 21, 2013

I have leased Mercedes for the past 12 years and can honestly say Zach Glutz is one of the reasons why I am a repeat Mercedes customer. Zach has once again exceeded my expectations. Mercedes is very lucky to have him as an employee.

mamatuli0

Jan 19, 2013

Jed was very helpful, pleasant and cooperative. He explained the car features very well . He explained financial options and helped us in a decision whether to lease or buy the car.

CaptHook1

Dec 27, 2012

Outstanding service and attention from MB of Cincy. Facilities were top notch, dealership was easy to work with, and customer service was superb.

DarinPL

Dec 8, 2012

This is the second car I have leased through Shane. He always listens. He tries to find the best combination of packages to fit your needs and then comes through with a great deal. You hope the salesperson at least equals the level of car you are purchasing. Shane exceeds it.

alletram

Nov 1, 2012

Zach has set the new bar for buying a car. This is our first Mercedes and his patiences and knowledge of the brand, sold the car. Zach has not stopped his services after we signed the papers. After our purchase-he checks in with milestones on the car, questions about maintenance and even checking on the family. He continues to exceed our expectations. I would not only recommend Zach and this dealership to a friend, I would tell them they were crazy if they went anywhere else.

epotterjr

Nov 1, 2012

Had to replace a wiper motor on my Mercedes. My car is under a third party warranty and Charlene spoke directly with the warranty company and made the transaction seem very seamless. Will bring my car back to Cincy Mercedes for future repairs if needed. E. Potter

tgioia

Oct 30, 2012

I bought a 2005 VW phaeton site unseen from Shane Miller. I live in Colorado and had to trust Shane and his professional opinion. Shane sent about 50 photos in less than an hour. He also arranged for the car to be inspected by Fairfield VW. Needless to say there were some hiccups and Shane was always quick to overcome them! I have purchased from Murray Mercedes in Denver and have always had good experiences. The same holds true with Shane and Cincy Mercedes.

pdizzel1

Oct 25, 2012

It was a great experience overall, I have never purchased a vehicle off line site unseen a state away, and was nervous at first, but it was so quick and easy and clean cut, and I got exactly what I had asked for, Cincy-Benz , great place to do buisness , I really appreciated it , thanks guys ...

aseyler

Oct 7, 2012

I just purchased a new E350. It was my first Mercedes purchase. I started the transaction via the internet, checking prices at 3 local dealers. I eventually stopped in and met Bruce Patterson. He was very responsive and helped me get the car to meet my needs and discounted the price to match an offer by buying through Costco. I only dealt with Bruce and no other hassles. I am very excited about my new car and the treatment I recieved.

Tandewalt

Sep 26, 2012

Very courteous service. Bruce was not aggressive so I felt very comfortable making my purchase. He listened to what I wanted and help make it possible. He was great at explaining the car to me and I know I could stop by anytime if I have any questions.

911C2

Sep 24, 2012

"I couldn't be more happier with my purchase, considering I was across the country in Ca. Shane and I had a nice conversation regarding the subject car (Porsche 911), and I felt extremely comfortable wiring the funds without having a PPI done on the car. Shane was very honest with his description and assessment of the vehicle. We hear horror stories all the time about how not to buy an internet car without seeing the car in person, but if we all had Shane as our representative, the fear factor would definitely not exist. In fact, I thought the car was in better shape than described by Shane. A very pleasant surprise. Thank you very much, Shane."

Jkanir

Sep 21, 2012

The team at Mercedes Benz of Cincinnati is the BEST!!! They have a top notch team that works in concert to deliver an excellent customer experience. In my recent visit to Service for an oil change, I wandered over into the show room and found an awesome gift for my wife (a new E350A Convertible). The team headed up by Jack Hoffman is so easy to work with that it made the purchase super easy. Zach Glutz is the best Sales Executive on the planet and he really knows his products! This is my 6th car from Zach and he makes picking up a new ride pure fun!!!

ckplus3

Sep 21, 2012

We met Shane when we first started test driving GL's, among other brand vehicles. Shane was friendly, convincing without being pushy, informative, and a great adviser, rather than a sales person. After settling on the exact type of vehicle, we decided to work with another MB dealership, simply because they are close to our home. This experience was nothing short of a nightmare and will be the subject of another dealership review. Since this vehicle is a company car, we worked with our fleet management company who, by pure coincidence called Shane to work through the purchase. Shane, in short order found the exact vehicle we wanted and had it delivered in a few days. The purchase process was about as easy and as pleasant as it could ever be.During the delivery of the car, Shane took about 1 1/2 hours to explain every detail of the car's operation, introduced us to the service department and made us feel incredibly welcome.There is no doubt in my mind that we will have this car serviced at MB of Cincinnati (switching from MB West Chester), purchase our next vehicle from MB of Cincinnati, and place our first call to Shane when it is time to do so.

billney

Sep 15, 2012

I recently purchase a 2013 GLK from Shane. He was on the ball and very friendly. He was knowledgeable and wasn't pushy- very professional. Initially, he lost the sale, but I came back and he closed the deal. Overall, very helpful and attentive. I would recommend him to anyone interested in buying a Mercedes.

MrMayr

Sep 13, 2012

The overall experience was excellent. We negotiated fair trade-in and purchase prices and they delivered the car as promised. There was one small issue noticed after the transaction was completed, and they handled it very quickly. Plus, I really like the car! I highly recommend doing business with them.

Daniel Meyer

Sep 9, 2012

Both Zach Glutz and Charlene Salyers have exceeded our expectations for customer service in dealing with automotive dealers. Charlene always gives the impression that your problem or service issue is the most important task she has that day. Most recent experience was September 6 when my wife's E350 would not start and Charlene expedited the bureaucratic process of my phoning in the problem to a number in New Jersey. I went to the dealership to report the problem and Charlene hooked me up with the service man who immediately drove me to the disabled car to start it.

edgarjj

Sep 6, 2012

We picked up our latest new Mercedes this week....now our 14th so far, but who is counting?? And we were very pleased with the smooth closing and efficient pick-up process.We have a great relationship with Zach, the super salesman,and he has helped us with about 10 of our past 14 new Mercedes over the last two decades. Zach is personable, caring, and extremely knowledgeable about all the benefits and amenities provided each year on the new Merecedes models. If you are interested in a new Mercedes, I highly recommend you call Zach, and you will not go wrong.

Rthomp54

Sep 1, 2012

Absolutely wonderful. I've bought a lot of cars, and MB Cincinnati made this one the easiest, pain free, wait free experience I've ever had. Customer service was excellent. I couldn't have asked for better sales professional. Andrea, we'll be back!

luisfuentes

Aug 31, 2012

We have been buying cars from Bruce since 2006, we bought cars with him even before he moved to Mercedes and we keep going back to him for his outstanding customer service. I would say that Bruce has a broad knowledge about the cars he sells and his assessment is always accurate. One thing we appreciate a lot is his listening skills, he puts the interest of his customers first and takes the time to listen before making any recommendations. In this business, and when buying these type of cars, it is always akward to have a conversation about how much money one is willing to spend, nevertheless, Bruce makes the conversation very comfortable and we have been extremely satisfied. He spends time with customers even when he knows we are not ready to buy within a month or so, we like to shop around and he knows that so, he is never pushy and never starts throwing dead lines about sales or offers just to complete the sale. He is all about customer satisfaction and takes a lot of pride on the brand he works for. My wife and my two teenagers love to buy from Bruce because he also pays attention to their needs and understands them. He is very friendly and very respectful. I have recommended Bruce to some of my co-wrokers who already bought cars from him and were extremely satisfied.

syocum

Aug 22, 2012

Our experience purchasing a vehicle from Thad Marck was extremely pleasant. Thad was very courteous, respectful and professional and I would highly recommend this dealership.

waynefoto

Aug 22, 2012

Chris Walker is a definite asset to Mercedes of Cincinnati. Ever since he sold me my SLK55, I have been very pleased with his response and actions to whatever question or situation involved. I am thankful to deal with such an individual. In these days and times that is usually not the case. Unfortunately customer service in most cases is not what it used to be. He is an exception! Thanks to folks like Chris I will remain loyal to this dealership.

DBraun

Aug 22, 2012

My experience was let's just say unique. The car originally advertised and sold to me did not have the options it was supposed to have due to the wrong sticker being on the car. I didn't realize this until I got home with the car. After discussing what I thought were substandard fixes to the problem, the only resolution given to me at the end by the dealership was to bring the car back and my money would be refunded. What kind of resolution is that? I still didn't have the car I thought I bought at the price I bought it at. I didn't actually get the car I wanted until I called my attorney and even then I had to bring additional dollars to the deal to get the car with the right options because the car I thought I bought originally was not available. I think that stinks! I don't believe I should have had to bring in any additional money, as it was not my error, but I did, as the car I received was newer and included a few additional options the original car did not have. I'm not an unreasonable person or looking for anything for free, but I really don't think I was treated fairly considering the circumstances. What should have been one of the best and most enjoyable purchases I ever made turned into a battle and a nightmare. I haven't heard from the dealership since other than the mailings to buy accessories. I know I will buy another Mercedes, as so far I do love the car, where that will be or where I go for service remains a question at this point. In 35 years of buying cars, I thought I'd seen it all. I was so wrong.

MESchmidt

Aug 20, 2012

The experience at this dealership was exceptional. Every step of our automobile purchase was seamless and professional from the introduction to our sale associate to the signing of our purchase documents. I would highly suggest this dealer to my family and associates.

smitty0103

Aug 17, 2012

Zach was extremely helpful. Very professional!!! I might also include Mr. Jack Hoffman who was equally instrumental in my purchasing the vehicle. A fantastic team to work with. I have highly recommend them to my closest friends and colleagues. Again, thank you both.

mricincy

Aug 8, 2012

Very pleased with personal care and made an unpleasant experience a very positive one. Have purchased 3 cars from Thad in past 6 months because of the way I've been treated

tarun goel

Aug 7, 2012

sales was easy and friendly, price was nice. Zach is outstanding. this is my 3rd merc. from him. post sales service can be improved, i take my car to other dealership for servicing.

patricia dumont

Aug 7, 2012

Charlene as usual took excellent care of the car's problems. She is extremely competent and makes the explanation both complete and coherent. Each time I come in I marvel at her expertise and efficiency. In addition she is empathetic with the woes of the car and the expenses involved. She is a person who relieves the anxiety of car problems through her genuine and honest solutions. What a gem ...please let her know how very much we appreciate her .

Buckeye61

Aug 7, 2012

Great service and seems to go out of the way in explaining things. Like the friendly attitude of employees. The little get-togeathers are great also. We get to meet other SMART owners and meet old friends..

lillihawk

Aug 6, 2012

I enjoy working with Mercedes-Benz of Cincinnati. This is the second Benz I have purchased from Zach and have had nothing but great service experiences with Bob. I actually live closer to the West Chester dealership, but prefer the attention, accessibility, scheduling, service, and pricing I get at Cincinnati. The sales experience was quick, effortless, and pleasant. I am in love with my new chocolate all wheel drive 300 sedan and I love the people that keep me going.

T1m5Garner

Aug 5, 2012

I love dealing with MB of Cinn. There is never any pressure during the sales process. My wife is pretty hard to deal with when buying a new car and Zach was great and was very patient working with her. Having an assigned service tech is great. Charlene keeps both our Mercedes in top working order. And while I am usually in a hurry to get going when I drop my car off for service, she always takes time to explain what needs to be done and answer my questions.

joesullivan

Aug 5, 2012

After a long day flying from San Francisco to Cincinnati with connections, I raced up to the Mercedes dealership. I arrived with my family 1/2 hour before closing time on a Friday and fortunately met Zach Glutz as things were going to get a bit challenging before the day was over. Regardless of the time, Zach was patient in showing us the E-350 we were interested in and took us on a test drive. When we were about to leave the dealership the battery in my 09 Saab decided to find an inopportune time to go dead - no prior warning. Well, by this time the dealerhip and all employees had left, except Zach. Zach tried to locate a battery jump devise or cables to no avail. I was about to call a cab to take me to an auto parts store to buy a battery and some tools when Zach offered to take me there. Keep in mind that Zach had a dog at home that needed to be let out.....and he was starting his vacation. We arrived back at my disabled vehicle an hour after the dealership had closed and Zach even gave me a pair of gloves to install the battery with as I was still in work cloths. I installed the battery and my family was on our way. We owe a debt of gratitude to Zach for his compassion and extreme example of customer service. With gratitude, Joe Sullivan and family

Marthacoors

Aug 4, 2012

The Mercedes Team was professional, knowledgable and met all of my requirements. Their positive attitude makes the visit a positive experience. I have recommended a number of friends to this dealership.

dmagarian

Aug 3, 2012

IF excellence is the goal - Mercedes-Benz of Cincinnati hits it on all cylinders. Quality staf from top down, friendly, professional and hig integrity. They make buying and owning a car a joy. Dan & Liberty Magarian multiple car buyers from this dealership over many years

John Lame

Aug 3, 2012

Was quoted an incentive, which was excluded from the final offer.Vehicle was premium priced based on comps available on line. Received no apology when the car quote excluded the incentiveLease rates were too highLow balled me on the sale of my trade in.My wife had a negative experience after I asked her to consider buying a car through MercedesShe decided to go back to Lexus. Same week, I had serivce problems on the seat hater in my car.Had to convince service folks it was still broken the second time and then it was finally fixed.

ralphjl

Aug 3, 2012

Bob Horn is always very accomodating and willing to go out of his way to accomodate my time schedule, and to determine what my service needs are. This is my 4th E Class bought from Mercedes Benz of Cincinnati. I've always felt that I have been treated fairly and would certainly recommend the dealership to my friends.

Laney206

Aug 3, 2012

I can always guarentee when Charlene is there my experience at Mercades is going to be Fantastic. Charlene goes above and beyond for me and I really appreciate her! Please let her know how valuable she is to your company.

Miefate

Aug 3, 2012

I took my vehicle in to be washed today and Charlene took care of me as she usually does. The service that i get after the purchase of my vehicle is what keeps me coming back. Thank you Charlene for the stellar service and attention. Warren Watson

redsfan

Aug 1, 2012

This dealership is a very professional organization. Customer service and Sales representatives are knowledgeable, straight-forward, courteous, and respectful of your time. Mr. Hargett's professionalism made buying a new car a truly pleasant experience!

Kelly Richards

Aug 1, 2012

We had a wonderful experience! Chris did an outstanding job helping us meet our needs. He was always friendly and willing to answee any questions we had. He went out of his way to help us even after hours. We would totally recommend Chris and this dealership to others. I know we will be back!

Mark Hicks

Jul 26, 2012

My overall experience with Mercedes of Cincinnati especially Jim Rutter and Charlene Salyers has always been of the highest level of satisfaction. When having my previous car serviced, Charlene was always very professional, detail oriented and responsive to my needs. Also, she was always very pleasant to deal with.Jim Rutter has always exhibited the highest level of professionalism and knowledge of the overall car industry and especially Mercedes Benz. Working with Jim has been enjoyable and stress-free. He has always treated me and my family with respect while exhibiting a friendly personality. His ability to make me feel at ease, makes purchasing a vehicle less stressful and enjoyable. I have also been appreciative of his responsiveness to my e-mails and phone messages.I have recommended Mercedes of Cincinnati, to several of my friends.The only issue with Mercedes Benz is the pricing of the vehicles. Although I really enjoy my S-Class, I feel that the overall value of the vehicle is priced at a premium.

John Lambert

Jul 26, 2012

My wife and I purchased our first MB in '99....an E430 class. Thad Marck was the salesman who worked with us at that time, and we appreciated his expertise and knowledge of the product as well as his low-key approach to the sale. He has been in touch with us many times since then. Recently, I had taken the car for the installation of new tires and was looking around at the current models. Thad was there to help answer every question I had. I returned to the dealership with my wife to investigate further the "slightly used" loaner SLK 350 SUV. Thad was more than helpful in helping us find the car that we thought would suit our needs. We have told Thad we appreciate his knowledge of the product, his no-pressure approach to the sale, and his willingness to go the extra mile to match the buyer with the right vehicle. Thad has and continues to serve our needs well.

waynegaree

Jul 25, 2012

I have been buying cars at this dealership for 25 years. I have had service handled by Charlene Salyers for most of that time and I have purchased the last 3 cars from Chris Walker. Both are great to work with. Charlene is very quick to get me in and out when I drop off my car, keeps me informed of what is going on during the process and has the car ready when it's supposed to be. If there is a change due to unforseen circumstances, she also calls right away to let me know so I can plan the rest of the day.Chris Walker has been great to work with also. The second car I bought from him was an especially good experience. I was looking for a particular car and as soon as one came up that met the criteria, he called and gave me a VERY attractive price. The 3rd car became very complicated because of the nature of the trade in and instead of giving up, he managed to come up with a creative idea that made the deal possible. He always went above and beyond and although I knoiw the dealership has to make money, he always worked on my behalf to get the best deal possible. I am very happy with their service and would continue to buy cars at this dealership just due to both Chris and Charlene. I recommend them very highly!

Miefate

Jul 25, 2012

I had a wonderful experience with Jim Rutter in purchasing my ML350. This is my second vehicle I have purchased from him and I have ordered a third vehicle as well. Jim's customer service is exemplary and my reason for my continued business.

dutterm

May 21, 2012

By far the eaiest vehicle purchase of my life! I will buy from this place again. Mike Campo was very easy to deal with and the dealership was top notch. Financing also very easy and coffee was great.

hellasmania219

Apr 26, 2012

Great salesman to work with was Shane Miller. After dealing with many dealerships of various brands, the experience with MB Cincy and Shane Miller could not be beat. No BS communications, no hassle, and effortless deal. I was so pleased with the experience that I went back and got a second car without even giving any other dealer a second thought.Contact Shane and MB Cincy with any of your car needs. Recommended without hesitation!

Adele Lippert

Apr 24, 2012

I purchesed my first Mercedes-Benz in 1996 when the E-320 was introduced. I've had superb service through the 16 years of ownership. Charlene has answered my needs well. After 16 years my husband persuaded me, rather unwillingly, to look at the new E-350. Zack Glutz was recommended by a mutual friend who is VERY particular. Our friend has bought four cars through the years from Zack. In our case Zack has met all our expectaions. And the car has too. Zack spent a lot of time explaining the different features and even stopped by our home to make sure the garage opener was working properly. Now that's service. Zack is personable, available and knowledgeable. I am glad to have him as my mentor for this mechanical marvel. He represents the best aspect of the dealership I've had the pleasure of knowing for a long time.Adele Lippert

rbechhold

Apr 21, 2012

This is my second car from this dealer. I chose it mainly because it is close to my work and home and the cars are nice. But what keeps me here is Charlene. She is absolutely the best at customer service. She makes whatever I need happen as fast as possible. Truly, all the staff here is excellent and I have never had anything but outstanding service. My cars rarely need anything, but when I need something I need it now and they never disappoint. I always feel like I am their only customer!

DarinPL

Apr 19, 2012

I started the buying process online. My debate was between Cadillac, Infiniti and the C Class or the E Class. I built my choices at the various websites and then went to dealership websites to see what they had available. Shane answered a couple of questions for me online and then we had a phone conversation. After that he responded with a quote that, by all my research, was very good right out of the gate. I was offered a chance to compare the two cars which I did. I also went to the other dealerships to test drive cars. I found the experiace at Mercedes of Cinci to be the best and Shane was, by far, the best salesperson I dealt with. All of my questions and needs were met in a timely and professional manner. This was the best experience I have had buying a car. Period.

jacksonbz

Apr 2, 2012

Great dealership, super modern, and worth a drive of over 100 miles. Got a full tour like my ownership would mean the whole team with me till the next one. If I am spending top dollar I feel much better getting treated as such. A real luxary cincinnati car dealership that acts like one. Thanks guy, had a great 2 visits and now Im an owner of a great mint 2012 for about 4k less than planned.

BigWilly

Mar 27, 2011

Mercedes Benz of Cincinnati reneged on a deal we struck for a used car because they felt like they could squeeze me out of another couple hundred bucks. How slimy do you have to be to be to screw somebody over $200 when you already agreed to pay $50k? Then they acted like reneging on the deal was commonplace - no big deal for them. This was not a case of a hidden fee popping up that they claim is mandatory. The salesman and I agreed on price and terms, he took my SS# to title the car and then changed his mind. Unbelievable. Management is aware of this situation and supportive of this poor behavior.

brpyrate

Mar 10, 2010

MY Mercedes Benz Parts Supplier (Even thought they're 816 Miles Away)They will quickly become yours,tooThe delivery is usually Two Day UPS service.They have Excellent Pricing!!! [Mercedes Benz Club of America]They are very friendly.They are most helpful,knowledgeable.

DaveOH

Oct 28, 2003

I've had two bad experiences with the workmanship of their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in getting aftermarket shocks and springs installed on my SLK, they returned the car to me after the install - I immediately noticed a rattle from the right rear wheel area... took it back to the dealership, demanded they put it on a lift so i can see it.... turns out the technician left the top half of the spring compressor on the right rear spring.... shoddy work. Experience 2: took the car in for some minor warranty work - they fixed most of the problems (except 1 minor rattle) and returned the car to me. On the way home, on the highway, I notice what looks like cowl shake - something I have looked for and absolutely never noticed on my car. I pull off the exit and check the hood - not latched - NO JOKE. Now, when raising the hood so I can close it again, I notice something else scary... they were replacing the oil filler neck and had to remove the airbox - they forgot to reattach the intake runner tube to the airbox, it was just sitting in the engine bay unattached. It really makes me wonder - I'm not so comfortable having them do work on my cars anymore.