Used Cars for Sale at Mercedes-Benz of Escondido in Escondido, CA

Merlita

Aug 19, 2015

I would like to take this opportunity to commend Amanda and Dawn. Amanda did a very good service when I bought my ML 350 on July 20, 2015. From test driving through all the features of the car, she generally explained how good Mercedes-Benz is. Amanda was very professional and courteous. In regard to Dawn, my husband and I came by to pick up the license plate. Dawn was there and explained fully all the electronic features of the car that my husband and I needed to know. Dawn was very attentive and responded with a smile while she was walking us through all the electronic features of the car. Her attention to detail and knowledge are highly appreciated. Mercedes-Benz of Escondido is very fortunate to have Amanda and Dawn as staff members. Kudos to both of them.

Michael * Jennifer

Aug 7, 2015

We showed up early Sunday morning August 2nd and were graciously greeted by Cheryl Brown. We were interested in leasing; we had a trade in with us but didn't need to buy or make a decision that day. Cheryl was helpful, knowledgeable, understanding, fun, professional, and most importantly never pushy at any time during the car buying process. Cheryl took amazing care of us; we felt as if she was a partner in helping us decide which model and option package would be best. We decided on a CLA 250 and couldn't be happier. The sales manager was also very helpful and understanding and worked tirelessly to get a deal done for us that matched our needs and budget. He was flexible and supportive, never pushy, even though I was a bit of a pain in the behind with rate, trade $$, and option inclusions. We got what we wanted at a price that worked for us. This was the most enjoyable car buying experience (if that's even possible) that I can remember in my 35+ years of purchasing cars. I will be purchasing my next car from Cheryl and MB of Escondido, and highly recommend that anyone else seeking a new or used Mercedes do the same. You'll be glad you did. Make sure to ask for Cheryl and tell her Michael and Jennifer recommended her!!!

E landa

Apr 30, 2015

I have been buying new Mercedes Benz cars from Escondido motors for over 25 years, and is because of Pam Lanier, a very knowledgeable, professional sales person. Pam will work for you and explain the many options of cars, and its respective pros, she knows these cars profoundly and will guide you through the process. She will get you the best deal everytime, even with "hot cars" like the new GTs that I acquired yesterday. I fully recomend Pam Lanier and Escondido Motorstor any buyer, knowledgeable or not, Pam's advice and negotiationg skills are like gold, you can trust her every time!

Joe H

Apr 8, 2015

We purchased a 2013 C 300 4 matic from Mercedes-Benz Escondido in November 2014. We negotiated the deal with John Bober and got the car for a great price! After we purchased the car I noticed a few small dents which John Bober facilitated the removal of through the service department. Our experience at the service department has been all good. Jeff Jennewein is our service rep.He goes the extra mile routinely.As a professional, I can appreciate the 2/11 rule: Do something good and 2 people hear about it. Do something bad and 11 people hear about it. All the other satisfied customers should reply on this posting. They are busy! They must be helping other people besides us.We ae very satisfied with this dealership!Joe and Kathryn H.

New to Mercedes

Mar 23, 2015

We are totally disatifed with the poor customer service and lack of respect afforded us. We purchased a 2012 Mercedes C class in Feb minus one key and the owners Manuel. John , our sales person promised to get us these missing items within 5-7 days .....27 days later , no key or manual. We're informed that the key was lost in transit and Al , the sales manager, said he'd didn't have the authority to order a new key for us ($500) too expensive ! Indicated that he would check with the other sales managers but didn't get around to it because he was too busy !Our attempt at resolving the problem was met with similar apathy from the General Manager, Jason Cestaro.....he never called us back when we asked for a meeting . Problem still not resolved .

Jim

Mar 4, 2015

I would run, not walk away from this dealership! I've owned 5 MB in a long lifetime and have never been treated so poorly by a sales manager. This guy acts like he just doesn't care! It's that simple. RUDE, ARROGANT, NON-CARING!! (Afshin Mirbolooki)In addition, the general manager doe not seem to return phone calls, so you're on your own. Read the rest of the reviews!

Camels99

Feb 11, 2015

I have been going to Mb of Escondido for over 15 years. We are a five car family and have been repeatedly disappointed by poor repairs. My current situation with them is as follows; I take my 2006 slk55 amg in for a basic service. Like usual they upsell me a couple extras I'm sure I didn't need. I pick up my car and it was running really rough. By the time I got home it was shaking like a paint mixer and blowing smoke out of the tailpipe. I have to have it towed back to the dealer because the check engine light went on. They call and tell me it needs 2000.00 in parts, but they're not sure it will fix the problem. I tell them I want to pick up the car to take it elsewhere. I specifically ask my service guy if they where able to get the check engine light to go off, and he told me yes. I go to pick up the car, when I get in it, the check engine light is still on. With mechanical experience, I explain how I determined the issue happened due to something they had done. After some warm discussion they pull they car readings from before the work they had done. The readings for those 2000.00 parts were good. They then agreed to fix the issue at their own expense. They call me the next day telling me that the car is ready, but they couldn't actually find the problem. They did something to get the check engine light off, but the car is still undriveable. Large plums of smoke fill my 2 car garage every start and even burns oil while driving. My son and I found the issue, we didn't have to take anything apart. We took off the oil fill cap with the engine running and found crankcase pressure pumping out like an exhaust pipe. This is a highly damaging condition. Amg international contacted me and told me to file a "tips" case with the dealership so that Mercedes international can get involved to help me. I get no help or concern from the current dealership staff.

Charles M

Feb 10, 2015

i had a great service advisor for 8 years. after he left MBZ of Esc threw me to the wolves. a basic service cost me $1,100+ after they offered me a 10% "good customer discount". they said i had all kinds of leaks of something or other although my garage floor was clean. i trust mercedes more than i trust my doctor and believed that the car probably needed whatever they said. when they delivered the car to me my door locking mechanism was broken. i was basically called a fibber by my new service advisor Jeff, the service manager Adolfo, and the GM would not return my calls. i'll let you know how well they do against me in court. i did not buy this car from them because they wanted $8,250 more then Mercedes-Benz of Anaheim. the receptionists and people answering the phones deserve 5 stars, the others ZERO.

advantec2000

Dec 8, 2014

Bought a car from Ming, he is fantastic to deal with, drove the car for a week. transmission issue. brought back for them to check it out, came back and tell me it will cost me 4,000 to fix. xxx i said, no way i am going to pay. talked to sale manager to take the car back, charge me 1,000 for using the car fee. 3 weeks later no check in the mail. called him and threaten him with lawsuit. finally sent back. go here if you want to be treated like crap

Vincent a

Nov 8, 2014

I initiated contact through cars.com to start the buying process. After a couple of days with no response, I contacted them myself. I explained my interest and the terms which I was seeking, and was met with an "I think that can work, we'll get back to you." I never heard back and after a few more emails to them I gave up. Never a response. I'm quite displeased as I was very interested in the vehicle and was offering up reasonable terms.

Yasir R

Jul 24, 2014

Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for the past 20 years which means I have dealt with numerous managers and sales people in different states and different manufacturers, but never encountered such arrogance, disrespect like this from anyone! let alone a sales manager!! of course I made sure to put him in his place.I have all the emails of the conversation if anyone wants to know more!!

DavidBLini

Mar 31, 2014

It's been a couple of years since we bought our first car, it was a C class. Back then we received an amazing service from all the team: from sales to service parts, they walked us through every detail of the car, the purchase, the agreement, the service.We had once a bad experience and filled a complaint form, the response of the Quality Assurance team was impressive: immediate, consistent, coherent with their brand. Amazing!What I like the most is that it is all included, they never ask for more like other dealers do, you pay the price, but the price includes everything, no small letters, no hidden stuff.They go out of their way to meet your needs. A week ago we upgraded our C-class to an SL, the most amazing deal we've ever done. Pam Lanier took amazing care during the whole process, she really did everything possible (and impossible) to close the deal as smooth and possible and we got an amazing service, worthy of the Mercedes Benz Brand. We didn't even have to move away from home.Our family has owned Mercedes since the 70's. They are amazing machines and have an incredible team of human resources.PS. My preferred Sales rep is Pam Lanier.

Dev San Diego

Mar 18, 2014

This is the best experience for far in going to Mercedes Benz dealer in Escondido. It was very pleasant and no pressure approach to your client worked best for me. They gave me all the information I asked for and any other information they thing would help me make my decision. There was no hint of pressure to buy a car in my whole one hour experience. We test drove the car and they were very cool in explaining all the features. I left with all the information and very positive experience that I will not hesitate to call them back or go back to them to buy a car. I highly recommend this dealership.

AndyRodriguez

Feb 22, 2014

Christopher Bayne was my service consultant during my recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and there was Tarren White, the service greeter, welcoming me by name with a friendly " Hello Mr. Rodriquez, how are you today". WOW!! That DOES NOT happen anymore anywhere! Chris was ready to go with a loaner and the entire experience took 10 minutes! I appreciate those that respect my time, and being treated like a real person, not a number. Because of Chris and Tarren, I will only tell my friends and family to go to Mercedes Benz of Escondido

mjh

Jan 24, 2014

Do not bring your car here for repair because it won't fix your problem and they will empty out your wallet. Brought the car here to fix a problem for close to $2000 and same problem recurred in matter of less than 30 days and they charged another $700 and within 2 months, the problem recurred again and they charged another $700 for repair.

Marcy and David Roney

Nov 13, 2013

Living in Villa Park, East Orange County, it was with hesitation that we had to drive down to Escondido to get the car that we wanted. However, after our experience there, it was well worth the drive! We got the car we wanted at a reasonable price, and the service of both Robin Reinhard as well as Michael Stansbury was top notch. They both were extremely accommodating and took the time that was necessary to fully explain all of the electronic extras that were on the car. They were professional and polite at all times and made the experience one of true customer service. Never did we feel that horrible "pressure" that we felt at other dealerships. It was more of a relaxed country club environment, and they were professionals who knew and executed their jobs with the utmost integrity and knowledge. I would highly recommend the beautiful drive to Escondido to see either one of these men. I guaranty that you will not be sorry. In this day of high pressure car sales by people who do not know or care about you in the experience, we found that this was a truly pleasurable and "no pressure purchase" by two people who knew and cared about our happiness throughout the transaction.

Lake Tahoe GL550

Aug 24, 2013

Great dealership run by friendly, trustworthy, quality people. Earlier this year I visited MB of Escondido in search of a used GL 550. A few months later I received a call from one of the sales staff that they had a car for me. After a few pictures, and some reveals of the small almost invisible scratches, I bought the GL550, sight unseen. When the GL550 was delivered at my doorstep up here in Tahoe, the vehicle was even better than promised. And, the flaws they sent pictures of, I could not even find. Friends did not realize my "new to me" car was 5 years old with 100k miles. Everyone thought it was brand new. It's nice to be able to count on this dealership, even when I'm an out of town customer. And, the service dept is top notch. Their attention to detail is always reliable. Customer service is professional and simply impeccable. Highly recommended place to buy a Mercedes!

Marwa Noor

Aug 23, 2013

It was my first experience with Mercedes Benz of Escondido. All I can say that I was amazed by the quality of the service I received ( i had another bad experience at Mercedes Benz of San Diego and I guess you can tell how good a service is when you compare to a bad one) Michael Stansbury was the one who responded to my email and followed up with me till I made the appointment and went. He let me test drive the one I wanted (C250) for as long as I wanted and my husband too. This way I get a feel of the cat specially I was comparing it with BMW. Long story short I decided to go for it because it had everything I wanted and few other amazing options too. He was very knowledgable, friendly and not pushy at all ( like people in other dealerships I had to deal with) he did everything he could to make it happen the way I wanted. He saved me the trouble to sell my car and traded it in for the price I was very happy to get. The financial department got me an interest rate %1.5 which is better than what I was going to get from another place (%1.9). Him and the manager worked together to get me the car I wanted down to the price I was very happy with Followed up with me the next day made sure everything is good and I had to contact him with couple questions. And as usual he replied so quickly. If there was 10 stars for the rating I would have given it gladly. I am very happy with the car and the service. And I would defiantly go back and refer friends

T.W. - a satisfied MB owner.

Jul 29, 2013

My experience with MB Escondido was EXCELLENT! From my initial inquiries via the internet to, price and options discussions to the purchase of my E320 Cabriole all facets of my negotiations with this dealership was professional, accommodating and a pleasure. Mike Marooney was excellent with consistent follow up without being "pushy". He was friendly, knowledgeable and answered all my questions even well after business hours. Mike Stansbury was also very easy to work with, knowledgeable and really helped make my experience a very positive one. Even the paperwork was a breeze to get through. I would highly recommend Mercedes Benz Escondido to others!

NF from San Diego

Jul 1, 2013

This was my first experience both with Mercedes-Benz & with leasing a new vehicle. After shopping around & receiving sub-par service from multiple dealerships in San Diego, I made the drive to Escondido and was glad I did. Robin Reinhard & Michael Stansbury were immensely helpful!

coop3.0q

May 13, 2013

Bought a Mercedes here.... I have had nothing but bad service..The car turn out to be a lemon!! This dealer tried ripping me off by $10,000 to trade me out of this lemon that they sold me in the first place. The car has had 9 repairs!! and has been down for 60+ days!!! shameshame...DO NOT BUY A MERCEDES FROM HERE!

Sheryl

Dec 14, 2012

My family has been buying cars from this dealership for many years. I recently traveled 80 miles to buy a new car from our longtime salesman, Mike. As always, it was a no hassle experience. The sales manager even took us for a ride to show us the park assist feature. Very cool, by the way. The service department guys are also helpful and friendly. Top Notch Dealer!

coop3.0q

Dec 12, 2012

I have had to make 4 trips back to get my car repaired. The problems are still not fixed correctly. 40 days in service is not acceptable.

PhilN

May 28, 2012

l recently purchased a certified SL 550 at this dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used car sales manger, who was also very pleasant. Since purchasing my car I have had several questions and issues to resolve, Mike and Rhett have been very responsive to resolving all my questions and issues.I would recommend visiting Mercedes of Escondido and Mike Rossi if you are interested in purchasing a vehicle.

MB Loyal

Apr 25, 2012

I live in Tustin, CA (Orange County) and I have bought over 5 cars from Mercedez Benz of Escondido. Each experience made me feel that I was supported in getting the right car and the right deal. The reasons that I make the drive include the expert sales team who take a no pressure approach and are committed to ensuring that you find the right vehicle for you and/or your family. They work with you to ensure that you have the best financing options, and once a customer, you can count on continued 1st class treatment. You know that you are working with honest, good people. The leadership team there has over 25 years of experience with Mercedes Benz which is evident and it makes me feel very confident in my purchases. The Service Team is also excellent, paid attention to detail and always returns the car clean and complete. Thank you MB of Escondido, see you again next year for my new vehicle!!

travelbunnyvic

Dec 31, 2011

Just leased my 3rd car with MB Escondido. I HATE the whole car lease/buy experience (would much prefer a root canal) however my last two cars have been leased with MB Escondido and both experiences were smooth and enjoyable. My husband had to leave for a golf game so I started the paperwork process. Piece of cake and good way to spend time. An immaculate showroom and facility. Spotless and upscale, including the restrooms which says something about the pride of management (I have been in luxury car dealerships with less than desirable restrooms). Ming handled the car selection. He is very well informed on their vast inventory. I had lots of questions and he had answers for all of them. Sales Manager Bob was on hand to seal the deal and insure that we were happy which we were. I turned in an E350 that I really hated to part with but leased a new ML350 that is an incredible car for the money. I was not thinking SUV until I drove it and then I was sold. It blows the BMW X5 away. Very comfortable ride and very roomy interior. Just a great car all around. My experiences have been consistently positive, both the actual transaction and servicing the cars. I've always had my car ready and waiting after service, clean and shining, with the work completed on time or early. This is a very professionally run operation, they treat their clients with respect and you get the feeling they sincerely care. We have a history with MB Escondido and will remain loyal customers for this very reason.

E350_Shopper

Nov 6, 2011

The entire process was fantastic. Once we found the car I was looking for the whole process was quick and painless. Mike Marooney was very helpful.

WRemington

Jan 25, 2011

We have been going to Mercedes of Escondido for many years since our first Mercedes purchase in 2003. They have always gone above and beyond for any service issues and concerns. Even bringing the loaner and installing the car seat correctly for my pregnant wife when she caught a flat tire in rush hour traffic. Recently we found ourselves aquiring an 80's 260E and they went through it bumper to bumper and provided the same level of service as if it were our 2009 E63. Amazing and impressive. Larry goes out of his way to insure our concerns are cared for and we are motoring safely and keeps us informed every step of the way. We have found the prices for service to be less than our daughters Ford and less to maintain than expected. More amazing. My opinion is Mercedes of Escondido has the best in the industry working there and lead the nation in how to be an unsurpased Mercedes Benz dealer.

blahbloh

Sep 28, 2009

I havent bought the car from them because i didnt like the color they had in stock but overall they seem towards the better side specially the lady whom i was talking to. Her name is Michelle. If they had the vehicle and color i was looking for then i would have bought it from them, they dont seem pushy and irritating.

qsecofr

Mar 26, 2007

I went to MB of Escondido because I saw the car I wanted with the options I wanted at a decent price. The wife and I drove down there in her Jetta and as 20 somethings werent sure what to expect from a MB dealer, thankfully our salesman (Jim) was very friendly. He greeted us right away and let us take the 04 CLK500 out for a test drive by ourselves which made me feel respected and valued as a customer. The car was priced on the low end of bluebook and they gave us a reasonable offer on my trade in (a 98 CLK320). The finance guy (Dale) was professional and got the paperwork done quickly. They didnt try to pressure us into buying anything else and overall I was happy it only took like 1 hour. All in all I would recommend them to my family and will check them out again when my wife is ready to buy her next car.