Used Cars for Sale at Mercedes-Benz of Fairfield in Fairfield, CT

igor gold

Feb 4, 2016

i was leasing a car from mercedes fairfield , im very happy happy to buy or lease car from there . awesome guys . didnt take long process specially al . thanks guys

AlexGur

Jan 29, 2016

A friend of mine recomended me this Dealership and it was worth to travel from NY to all the way to CT. I called in and Albert Aliyev gave me the Best deal on GLE. It was the easiest car buying experience ever. Take my word and call Albert if you want the Best Deal on Benz.

Giacomo S

Jan 29, 2016

I live in New Jersey 2.5 hours away from Connecticut. I had such a pleasant buying experience in Fairfield Mercedes Benz, that I would gladly travel again. The staff is efficient, courteous, and professional, a true representation of the hallmark quality of Mercedes Benz.

Effie

Jan 27, 2016

The team at Mercedes Benz of Fairfield is very professional and attentive to their customers needs from the second you walk in the door, especially Stephanie, Alex and Mauricio. I recently purchased a pre-owned BMW and the whole process was seamless! It's great to walk into a dealership and feel supported by the staff from purchase to service. My next car will definitely be a Mercedez from here!

Kristina

Jan 27, 2016

Excellent experience with Mercedes -Benz of Fairfield, CT and Al Aliyev, who was extremely knowledgeable, helpful and professional. I m truly impressed with both the vehicle and the service, and I will highly recommend Al Aliyev and Mercedes-Benz of Fairfield to all my friends.

Maria

Jan 26, 2016

As much as I dread the process of of getting another vehicle, I drive out of my way for 1.5 hours because I know the process with Albert Aliyev is straightforward, honest and painless. Al is on the same side as the customer. Received his contact from the friends of mine who swear by him, and have been coming back to him several times ever since. Thank you Al. You must call him:203-395-0747. if you are not consulting with Al, you are not getting the service and price you can.

Yury and Lana

Jan 26, 2016

Our experience with MB of Fairfield, especially with Albert Aliev gets better and better each time we return for new leases. This experience was absolutely what you should expect from a luxury brand. It was a pleasure work with Albert, who is very informative and professional. We live in New Jersey, about 120 miles away from the dealership, but all the time its well worth the trip. Its always the best experience. We are already coming back to Alex for our third lease and we will definitely coming back for future leases.

Yury and Lana from NJ

Jan 26, 2016

Our experience with MB of Fairfield, especially with Albert Aliev gets better and better each time we return for new leases. This experience was absolutely what you should expect from a luxury brand. It was a pleasure work with Albert, who is very informative and professional. We live in New Jersey, about 120 miles away from the dealership, but all the time its well worth the trip. Its always the best experience. We are already coming back to Alex for our third lease and we will definitely coming back for future leases.

Levk

Jan 20, 2016

Last month I was looking to renew my lease of a new 2016 Mercedes Benz C300. I was happy to the opportunity to work on a deal with a sales consultant Al Aliev. He demonstrated a high professionalism, efficiency and courtesy, helping me to find a car meeting my expectations in features and price. Moreover, despite the time constraints he made the best effort to deliver the car and close the deal on a short turnaround by the very last days of 2015. I highly recommend Al to anyone who is looking for a new Mercedes.

Albert Aliev, Jacinth Samuels

Jan 19, 2016

I live in New Jersey, about 100 miles away from this dealership and I have heard of their prices and the overall buying experience at this dealership from my friends. So I have decided to give them a call and see for myself. I spoke to the sales consultant Albert Aliyev and let me tell you, within 10 minutes the deal was done. Right over the phone, no none sense, straight to the bottom line. The finance person Jacinth Samuels Fedexed the paperwork to my house so my wife could sign and the next day, Albert picked me up from the train station and I picked my beautiful E350. My trip (bus, train) from New Jersey took me three and half hours and it was absolutely worth it. I have a number of Mercedes dealerships in New Jersey, one is two miles away, but none of them could come even close to the price that I got from Mercedes Benz of Fairfield. I have literally saved thousands of dollars. Albert and Jacinth delivered on what was promised. I have bought and leased many many cars and this is the best experience to date. Once this lease will be coming to an end, I am definitely coming back.

DAN

Jan 18, 2016

CAME IN TO BUY A GLE 400. SALESMAN ALBERT A. ENDED UP HELPING ME AND I LEFT WITH A CAR A COUPLE OF HOURS LATER!! HE VERY STRAIGHT FORWARD. DELIVERED EVERYTHING THAT WAS PROMISED. MOST HONEST AND TRUSTWORTHY SALESPERSON I EVER MET. WOULD DEFINITELY GO BACK FOR ANY FUTURE PURCHASES.

ValentinaK

Jan 17, 2016

Great service ! I keep returning to this dealership even its located almost 70 ml from were I live. You cannot bit their prices. Thank you, Albert!

snowplayer

Sep 11, 2015

had a car towed in on tues for a no start, never got a call from anybody in the service dept to say my car was there.on wed I called to see what was going on and was left on hold twice for 8 minutes a a time with no one coming back to the phone.Finally I asked to speak to the service manger who finally picked up and told me he would check on the status and get back to me! guess what no call back from anyone again.Thursday I called to see what was going on and got a service advisor on the phone who told me the car was not brought into the shop yet but he would let me know when it was diagnosed . Guess what no call again and here it is on Friday and I just called and was left on hold for 8 minutes again to get told that the service writer was not at his desk.I think this is not very good customer service being I am in the auto business myself and would never let this happen at our dealership, I guess they don't need my business so I think I will never go there again.

Nawshin.basher

Jul 10, 2015

I bought a used Lexus LS460 from Sam. I paid the car in full when I made the purchase and had them register the car. I waited about 3 months and noticed that NYS wasn't sending me my title. So I contacted NYS title bureau to find out what was going on. Person at the title bureau told me the title had a lien on it and no lien release was provided to them, so they wouldn't send me the title until it was given to them. I contacted Sam multiple time explaining what was going on. Once he even said "We're going out of our way to help you". Last time I checked, I paid for the service to get my car registered. I also contacted the lady who handles registering the cars and she said she took care of it so I gave it another 2 month while I was out of the country on business trip. Its almost been a year and still I've not received my title nor any help from this dealership. Avoid this place and find a better and more responsible dealership.

Nawshin Basher

Jul 10, 2015

I bought a used Lexus LS460 from Sam Alhajj. I paid the car in full when I made the purchase and had them register the car. I waited about 3 months and noticed that NYS wasn't sending me my title. So I contacted NYS title bureau to find out what was going on. Person at the title bureau told me the title had a lien on it and no lien release was provided to them, so they wouldn't send me the title until it was given to them. I contacted Sam multiple time explaining what was going on. Once he even said "We're going out of our way to help you". Last time I checked, I paid for the service to get my car registered. I also contacted the lady who handles registering the cars and she said she took care of it so I gave it another 2 month while I was out of the country on business trip. Its almost been a year and still I've not received my title nor any help from this dealership. Avoid this place and find a better and more responsible dealership.

annagorbacheva123

Jun 22, 2015

I've leased one car and now purchased another from MB of Fairfield. I got a great deal and excellent service from Albert Aliyev. I will recommend this dealership and this salesman to other people. I will definitely be back because I got the best five star service from this guy. He is the best salesperson I ever met.

Gregbrisk

Jun 18, 2015

Albert Aliyev really made this an incredible car shopping experience. All the staff at Mercedes of Farfield are great and super helpful.Would absolutely recommend stopping by Metcedes of Farfield if your in the market for a car.

jvolvo

Jun 1, 2015

Albert Aliyev made my buying experience smooth and painless. He is very professional and honest salesman. Thank you for providing top of the notch service.

SCORPIOS78

May 31, 2015

I leased a new E350 from them. At the same time I was returning previous lease. At that time I was told that the car I was returning didn't have any damages. I was given a tol of paperwork to sign, as well as a computer pad. I about a week I received a bill for damages of almost $3000. When I called MBFS and Mercedes Benz of Fairfield, I was told that I signed for the damages. Note, I drove there from NYC, more than 70 miles. How could I do this with $3000 damages to wheels.

NMyrie

May 26, 2015

Albert, Aliyev was an excellent salesman at Mercedes-Benz of Fairfield. He was courteous, professional, honest and very attentive to my needs. I live in Brooklyn and was referred to him from a friend that recommended that I contact him. Customer service is very important to me and it was worth the commute from Brooklyn to Conneticut to work with Al. I am a very satifies customer!!!

MLNY

May 18, 2015

Came all the way from NY to pick up my new car. Excellent service. Great deal. Another happy client. Good job Guys! Will definitely recommend both the dealership and the salesman.

VL

May 16, 2015

Got a great deal and service from Albert Aliyev at MB Fairfield. The guy has the best deals and no nonsense execution. Recommend to everyone, Give this guy a call if you're in the market for a Benz

Kiara

Apr 14, 2015

I've leased two cars from MB of Fairfield. Both of the times I've had the pleasure working with Al Aliyev. He went over every single detail and made me feel at ease. The customer service was phenomenal as always thanks to Al.

Ed D

Apr 10, 2015

In July 2011 my wife and I purchased a new E350 4-Matic from Al Aliyev. We now have 65,000 miles on it. A few days ago we purchase a 2015 loaner ML350 with $8900 from Al Aliyev and his partner, Paul Brown. Both of them were extremely helpful. It was a pleasure dealing with them and we would go back to them again for another vehicle. We have had our Mercedes serviced at Mercedes-Banz of Fairfield for at least 10 years and have found their service staff to be very professional and helpful, especially Moya Singh.

Delta Dawn

Mar 20, 2015

I am happy to report that I just leased my fourth car from Mercedes-Benz of Fairfield and couldn't be happier. I am a repeat customer with the Fairfield dealership, primarily because of the attitude and professionalism of Jacinthe Samuels-Dixon, who is our sales representative. I already know I love Mercedes products, but Jacinthe is extremely helpful in navigating through extensive choices and facilitates an otherwise potentially onerous process. I highly recommend her to anyone interested in dealing with a no pressure sales professional with outstanding customer service skills!

tanyaamrussell

Mar 11, 2015

Their customer service is the worst, the managers need more training, they lie to their customers...my car is under warranty and I have been having issues with the wiper..the wiper on the rt is very very slow more than the normal. also, the vehicle was in an accident previously however, Mercedes never mentioned it to me instead said it did not show up on car fax therefore there's nothing they can do about it...the drive seat makes a very loud noise when it goes up and down so does the steering wheel...again, they have yet to replace it or fix it....I think they do not want to spend the money on replacing it...I recently purchase another vehicle from Lexus in stead of giving the business to Mercedes ...they will never get any more business from me nor my family/friends.. they are the worst car dealership to purchase a vehicle from...they do not stand by their words....and can careless about the customer once you purchase a vehicle from them...its all great before the purchase but after you walk away its over for them...well this is just the beginning, I am going to mention my experience on every social media site/twitter you name it ...news channel 12 and def speak to my attorney...something this small that can be worked out...however, Mercedes prefer to receive bad comments instead of happy endings.

Peter

Feb 3, 2015

Bought several used low mileage higher end autos here. However, trade in values were unusually low and in each case it took half a day to "do the paper work". Exasperating. Dealer is part of a large chain that reportedly secures high mileage vehicles at auction for resale at a MB dealer. Customer service superior at Greenwich MB - part of the same group where we have also bought vehicles. MB service in our experience is considerably more expensive than other luxury makes.

Regal gentleman

Jan 29, 2015

My experience was extremely delightful, my sales person was extremely knowledgeable and made my experience seem less, they even had a product specialist which was very helpful, I am a long time customer and will continue to buy here!

Used Mercedes Wagon - Mint condition

Oct 20, 2014

Got the call from dealer while traveling out of state. Fortunately, the car was still available when we returned. Sam picked us up from the Bridgeport ferry and took us to the dealership for the test ride and to see the car. Within days, we were driving back to NY in our new (used) car (again being picked up at the ferry). This was, by far, the best car purchasing experience we have ever had. I would recommend this dealership and our salesman, Sam Al-Hajjaj, to anyone interested in buying a car. Don assisted us with the paperwork and purchase of the extended warranty. He was professional and very knowledgeable. I felt the prices were reasonable 'and all and all, it was a very pleasant experience. Can't say that for all cars I've purchased! Just a word to CARS.Com, I put in an email alert for this vehicle and am happy to report that your processes worked perfectly for me in regard to this purchase as this is a very in demand car and doesn't sit in the lot for more than a few days. Thank you Mercedes of Fairfield and Thank you Cars.com!

David B

Sep 17, 2014

I made a "hard appointment" and confirmed with the dealership that the used car I was interested in was indeed still available. When I arrived at the dealership (75 miles from my home) I was informed that the car had been sold a few days earlier. The dealership made NO attempt to compensate me in any way. I asked that they at least fill my tank with gas and all I got was a "deer in the headlights" stare... This was a surprise from a Mercedes Benz dealership, but I guess "Class" doesn't start with an "M"...! David B

rwhite11178

Sep 16, 2014

The salesman ( Mitch Clinton ) that I dealt with was amazing, very professional and helpful, Mitch even picked me up from the train and dropped me off. He made the the experience pleasant.

Ncop24

Jun 20, 2014

Kasey Curran is truly a gem a very personable polite young man. Though new to MB he was quite knowledgeable! Overall a 5 star experience.

yeskridge

Jun 17, 2014

I purchased a Certified Pre-Owned Mercedes C300 from this dealership. Kasey Curran was of the utmost assistance He was extremely knowledgeable and ensured top notch customer service. I highly recommend this dealership and Kasey Curran comes with the highest of accolades that I can bestow upon a salesperson. If you have an opportunity to work with him, I guarantee you will be pleased!

picture1

May 25, 2014

A pleasure to buy a car here. Salesperson and Dealership are first rate. I would highly recommend buying from this dealership. I a repeat buyer at Fairfield of Greenwich.

nbestie10

May 20, 2014

Wanted something very specific and they were able to find me an even better car, and left with a hot car and a great deal! Jacinth was incredibly patient and always answered my questions promptly. I drove off the lot with a smile on my face! I will defenitly be back when my lease is up!

SandyClarkson

Apr 29, 2014

This is an excerpt of a letter I sent direclty to Roger Pensky following the purchase of my car from Kasey... "I believe Kasey is new to your organization and he is someone you want to keep! He knows cars having literally grown up in a car dealership. He is easy going, informative and provides follow-up when he says he will. The next time I need a car I will look for Kasey. And I will admit I really don't enjoy the car buying experience but Kasey changed that.

mauilaui

Feb 24, 2014

Kasey was attentive, friendly and very professional. He returned all calls promptly, and is an excellent representative of your dealership. Should the need arise in the future we would definitely look forward to working with him again.

rashidi

Jan 31, 2014

My experience with Fairfield Mercedes was exceptional on many levels;Pricing + Efficiency + Customer Service + Attention to DetailMy Story;I have purchased several luxury cars in the past 10 years, and without exception, my CLA250 purchase (lease) was the easiest. I searched for a CLA250 around Washington DC for approximately 3 months with no luck. Some dealers were rude, others were ignorant. I happen to be in Connecticut and called Fairfield. Deal was done over the phone in 20minutes and took delivery with paperwork within 1hour. No hassles and no surprises; very smooth transaction.Vehicle: 2014 CLA250 Grey on BlackThanks Jacinth! ---Rashid

Dilnoza

Dec 25, 2013

I had a good experience with Mr. Al Aliyev to choose a car and gave me best price. See Mr. Al Aliyev in the sales department for the best five star service.

maria2525

Dec 24, 2013

Best experience ever with a customer service . Al Aliyev goes above and beyond. Ask for Al! He gave me great service, I couldn't have asked for a better salesman. Helpful, professional and very hard working.

mhelms7471

Dec 16, 2013

I incidentally found myself in need of a new car. Jacinth Samuels worked deligently with me while I test drove cars in a very indecisive state of mind. She never lost patience and made sure that I was completely satisfied prior to leaving the dealership that particular Saturday. I ended up trading in my ML350 and Joe Czarnecki was instrumental in compiling my trade-in value ensuring that I would be financially satisfied. I just picked up my new CLA 2014 and Don Spillane seamlessly walked me through the paper processing ordeal with ease. I am grateful for each of them for their patience, understanding and professional attention to my needs.Michele H.Norwalk, CT 06854

VictoriaWilson

Nov 19, 2013

From my first expierence 2 years ago with Mary Rodrigues nothing has changed. She continues to make my service appointments smooth and easy. Always has a smile and keeps me informed. Many thanks Mary !

nariomisoto1

Nov 6, 2013

I am very pleased and satisfied to say that I, Norma Soto, had the pleasure of dealing with Jacinda Melendez at Mercedez-Benz of Fairfield. I first called and she greated me with the utmost professionalism and quality customer service that I have experienced in a long time. She scheduled me to bring in my vehicle for a routine maintenance. Her voice and manorism was like a breath of fresh air. Upon my arrival she quickly received me and made me feel comfortable and escorted me to the waiting area while I was waiting for my vehicle to be serviced.I look forward to dealing with her in the future for all my automotive needs, and I would definitely recommend all of my family and friends to do business there particularly because of how extremely satisfied I was with her and her curtousy surpassed my expectations.The reason why I am giving this review is because of my overall satisfaction with my experience there. 165 Commerce drive in Fairfiend, Ct Mercedes 06825.

stacy2saints

Oct 29, 2013

Steve DosSantos helped me with my recent service appointment at Mercedes and was very knowledgeable and friendly, he made my experience that much better. Thank you.

RichT

Aug 3, 2013

I am surprised at the bad reviews here as my experience in purchasing a 2008 Nissan 350z was professional and pleasant throughout the entire process. I almost passed on initially calling them because of the other negative reviews I read here, but I am glad I decided to call and see how my initial contact with them went because it really worked out well and was a positive purchase experience. I called them on a Wed and spoke to John V. to see if they still had the car in stock, John confirmed it was still in their computer but took my number so that he could go eyeball the car and call me back to confirm. He called me back promptly and confirmed and I made an appointment for Fri to see the car. As he was off that day he made arrangements with his fellow coworker, Alex to assist me. As per my request, they also followed up with me on both Thursday and Friday morning to confirm the car was still available before I took the hike up there. Upon my arrival, their entire staff from the receptionist (whos name escapes me at the moment, but very nice), to the sales guy Alex, the sales manager Mike, and the document/close guy, Don were very professional, friendly and easy to deal with. The car was ready for the test drive within minutes of my arrival, the negotiation was fair and without pressure and the purchase process smoothly. If I ever wanted to purchase a Mercedes or another of their used inventory I would be totally comfortable doing so. As an added plus to the experience they were totally reasonable in negotiating a price that made my smile that much bigger as I drove my beautiful Z home!

Neonbob

Jul 23, 2013

Just purchased a 2014-350E (gorgeous vehicle) and wanted to share my experience with the dealership and sales rep, Jacinth Samuels. Jacinth is a true professional who, along with the entire dealership, is very friendly and makes you feel at ease, as the search begins for a new vehicle. From the onset, the depth of her knowledge regarding her product is quite apparent and impressive. She is highly articulate without pushing and helps to guide you to the best suited vehicle. You have her undivided attention and she possess a unique ability to match the product to your needs. Being a repeat customer I can unequivocally attest to the excellent performance by the service department in every aspect and especially by the service manager Moya who goes "above and beyond". Truly a wonderful, overall experience.

Travist77

Jul 14, 2013

I went to this dealership on a one way ticket the other day from over 4 hours away with a check in hand to purchase a 2011 GMC Yukon XL Denali vehicle. I had multiple issues dealing with them prior to going and was not sent all the proper angle pictures of the "problems". I was then sent the Purchase order from the finance manager that all seemed normal and legit but then I received the same Purchase order but this time it was in an email from my salesman (mentioned above) hand written and saying that I would get no warranty at all and the car was going to be sold to me "AS IS" Lets keep in mind that this is a 2011 vehicle with only 20K miles on it. After traveling this long distance and seeing the vehicle I would say that anyone with any common sense would clearly see that this vehicle has SEVERE WATER DAMAGE. I have several pictures showing how bad it is. I can't believe that this vehicle could possibly pass an inspection with how badly it is rusted out on the under carriage and on every possible component under the hood. The picture that is shown on the website for this picture is very deceiving. BEWARE! I feel like I was taken advantage of and duped into trying to sell me this car. Very unethical! The corrosion on this vehicle runs on the undercarriage and chassis from the very front to the very back of the vehicle. The rust is also on every possible metal component under the hood all the way up to the top. There is also rust under the steering column inside the vehicle. In addition the balancing weights that are on the rims of the tires .... also rusted out. The chrome from the rims is all peeling off. Worse than that is that the passenger side rear wheel shows a good normal tire with a non rusted weight on their website and that particular time when I was at the dealership has NO WEIGHT on it at all proving that that unless they have some crazy story for this the picture they have posted on the internet is not the vehicle I looked at on their lot! A Dealership that operates like this should be shut down! This is not an inexpensive vehicle and I don't know how these people can sleep at night engaging in these types of business practices! Thank god I caught on to this and didn't give them my hard earned money!

dpl13

Jun 10, 2013

Mitch was a great sales consultant. He was very patient and accommodating. The car came out the way as expected. He also demonstrated all of the features of the car to us which enable us to take advantage to drive the car. I highly recommend to visit Mercedes Benz of Fairfield for those in the market for a Pre-Owned Mercedes Benz!

msilva86

May 3, 2013

The day that I walked into the dealership I did'nt expect to actually end up buying a car that day. Jacinth was great and her personality made my first time buying a car experience a memorable one. She was friendly, informative, and patient. She made the process not just smooth, fast, and easy but exciting and fun. The day of pick-up for my new vehicle she had it there in the showroom with a bow on top making it the best present I've received and yet from myself. Her excitement for me mixed with my own made it feel like a miniature party for myself. She also sat with me and was my live manual book taking her time showing me every function of the vehicle. I'm all about customer service and she is the definition of great customer service. I recommend this dealership for anyone looking to buy a Mercedes because I was taken care of as if I was family and if she's available ask for Jacinth Samuels.

Jambazman

Apr 10, 2013

I bought a certified pre-owned 2010 E350 from this dealership on April 8, 2013 . Mitch Clinton is the sales person that I worked with and he was great. He was friendly, professional, and most importantly, let the car sell itself. When I came to pick up the car, I found it in spotless condition complete. Mitch explained each feature in detail, helped me set up the Bluetooth for my phone and away I went. Don Spillane was the business manager who finalized the transaction and again I was met with excellence. Don facilitated the financing and registration process with ease. Overall, my car buying experience exceeded my every expectation. As a side note, I had my previous car, a 1998 E320 serviced here since I bought it in 2006 and I have always had a positive experience. I look forward to my continued relationship with this dealership.

ljdCT

Apr 8, 2013

I had a great experience at Mercedes of Fairfield. The staff was friendly and supportive about giving me time to decide on what mercedes to purchase. I felt like I was taken care of, given honest feedback about my purchase, and felt really good about giving my business to this dealership.

matthewamelin

Mar 25, 2013

Mercedes-Benz of Fairfield is a fantastic 1st class dealership! My experience from beginning to end was very smooth.Everyone there was professional, polite, and courteous.Mitch Clinton my sales person (rep) was amazing. He always went "above and beyond" the call of duty.He was extremely professional and he didnt use any high pressure tactics, like most dealers do!He spent quite a bit of time working with me to ensure everything went smoothly and correctly.I usually get my own financing, but this time I used the financing services at this dealership, and it endedout working in my favor!I would recommend this dealer to anyone looking to purchase a used high end vehicle.Thanks again Mitch!

Kevin and Nancy Culligan

Mar 3, 2013

Jacinth was a pleasure to work with. She was quite knowledgeable and very helpful.

markovkin

Feb 19, 2013

On February 16, 2013, we came to the Mercedes of Fairfield, CT to get a deal on a lease. Our sales associate was Al Aliyev. The minute we met, Al treated us as friends. His professionalism and experience showed in everything he did. We got the deal and signed the papers in no time. We thank Al very much! Great job, Al! I will recommend this dealership to everyone I know. Natalie.

Suehines6

Jan 2, 2013

Jacinth made it very hard to say no to releasing another ML 350! She is very professinal, friendly and enthusiastic about Mercedes which is infectious. My major complaint with Mercedes is the service and Jacinth has promised to arrange all appointments and service follow up to ensure no problems will occur. I am confident she will follow through on her promise. The other gentleman who took care of the paperwork and leasing was equally helpful and pleasant.

westportlady

Dec 10, 2012

I have bought my last 3 Mercedes from Jacinth Samuels. Without a doubt she is the salesperson to use. She is knowledgeable, patient, accommodating and is a good salesperson without being pushy. I have had experience with other salespeople at the Fairfield Dealer in addition to the Greenwich dealer and I have come back to Jacinth every time.In fact I have recommended friends to her who have not only bought from her but they continue to only use her!If you're in the market for a Mercedes there's no other salesperson to use. Trust me.

Mykal Knight

Dec 4, 2012

I started out purchasing Mercedes Benz at the Manhattan location about 10 years ago... I have had the pleasure of working with a former employee (Chrisitan) who was awesome.. Then I moved to NJ and begin taking my car to Ray Catena for service, which was fair... However, due to the economy and circumsatnce I moved back to Fairfiled County, CT... I begin servicing my vehicle with Moya at the Fairfield location, as treated me well and I became sold on the Fairfield location. Fast -Foward... My SLK 230 died and I met Mitch in sales.. I would like to thank Mr. Eric Clinton (Mitch) of MB of Fairfield for helping me stay within the Mercedes Benz family of vehicles... I have had the plesure of owning three Mercedes in my short life time and was considering a change due to the economy.. However, the team at MB of Fairfield made me feel special by providing me with stellar service and respect from the beginning to the end... I cannot thank Mitch and the women in credit for making me feel special... Friendly, Classy, and professional... I love my new car and happy to spend my money at MB of Fairfield... Mitch is the best and I would recommend my friends and family to see him at MB of Fairfield... Thanks Mitch...

2006audiguy

Oct 25, 2012

I went in to purchase a car that I saw online and at first the dealership was very helpful. I purchased the car just before Christmas 2011. 2 days after I took the car home I had problems with the automatic transmission. The car came with a 90 day warranty so I figured I would be OK. It took the dealership several visits to even figure out what the problem could be. What shocked me was they use an outside mechanic for their repairs. Even though they have a full staff of certified mechanics, my car was sent to a personal friend of the managers transmission shop. Let's just say that after 4 months and several used loaner cars later the problem was still not fixed. I took the car to Audi next door and they diagnosed what was wrong. When I presented Mike Pragano with what Audi found, he told me that were simply trying to sell an expensive part and that wasnt the issue. I eventually gave up (which I regret) and the car still has the same transmission issues. I wish the dealer would contact me back and fix this issue. I spent a lot of money with them and feel like I totally got shafted.

Binoo

Sep 20, 2012

I had purchased a car from them and when I brought it home I noticed the the wheel was damaged. I brought it back the next day and they said that it wasn't covered, so me myself went and bought a new wheel cause it was dangerous to drive like that. Soon after I realized that my 2 front shock absorbers were leaking once again I called them and they said they would get back to me. He did not get back to me so I went in to see him and he said that DMV didn't get back to him and that he was not the owner of the dealership. Also the passenger electric window makes noises when it is going down. They have refused to make any repairs to my car.

MikeT

Aug 16, 2012

Our experience with MB of Fairfield gets better each time we return. As a matter of fact, this time we ended up with two cars instead of one! We turned in our C-300 lease (our 2nd one) for a new C-350 lease. While there, we also leased a smart convertible as a fun car for the two of us. The sales staff, specifically Dimitri and Eric (Sales managers) always seem to make the numbers work for us to keep coming back to MB of Fairfield. The service seems great over the past few years, although there has been little need other than normal maintainence. I highly recommend them.

jenniferr0726

Aug 9, 2012

Jacinth was very helpful, she answered all of our questions and was available when we needed her support. We are very happy with our purchase and continued support.

Jed04010

Aug 2, 2012

Excellent attitude and personality. Found exactly what I wanted and worked with me. I leased my previous car with Jacinth and was pleased! Great costumer service!

sibcomp

Aug 2, 2012

Dave made the lease process extremely easy. His professionalism shined as he anticipated every question I had about the process. I could not recommend Dave and this dealer more highly.

HaraldHenriksen

Jul 23, 2012

I have bought two new vehicles (E550 and ML350) within the last 10 months, mainly due to your very competent, experienced and easy to work with sales representative Jacinth Samuels. I could have ended up with either BMW, Audi or Mercedes, and Jacinth made it easy for me to choose, a choice I'm very glad for now, driving these two exceptionally nice cars. Jacinth is the best car sales rep I have ever experienced, please take good care of her.

MarkRice

Jul 20, 2012

M-B of Fairfield made everything so easy from start to finish. Jacinth Samuels contacted me when my lease was nearing maturity and provided a new, competitive package. The car was ready for pick-up as promised and all administrative details were handled smoothly.

edvaldes19

Jun 7, 2012

John Urresta is a very knowledgeable and personable representative of such a fine automobile dealership such as Mercedes Benz. I would recommend anyone to see him.

ackleyp

Jun 6, 2012

Great experience bringing my car in for service. They were friendly and accommodated my schedule and provided a loaner car similar to what I drive daily.

lmoor

May 23, 2012

We brought our car in for the first service and initially did not need to pick up the car till the end of the day however plans changed and we needed the car within an hour or so. John was very helpful and promised us he would do what he can and said we could probably pick up the car within 2 hours. However we did get our car serviced within the hour. He was very courteous, friendly, professional, and asked if we had any other questions or if he could do anything else to make our service experience better. We were very pleased and are happy with the service at Mercedes of Fairfield.L. Moor

arif413

May 16, 2012

It was really a pleasure to go through the whole sales process with John. From the time I called him to inquire about the car till the delivery he went out of his ways to provide information and help us make the whole process a breeze for us. He was very honest and up front. It was one of the best used car buying experience I had and I highly recommend John Valentino.

DrSchwendner

May 8, 2012

John was great. He was very thorough, very customer-oriented and was able to get the job done correctly the very first time. He's a great service manager.

Tasha powell

May 5, 2012

Jacinth was very professional, She made sure we understood all the terms of sales, saw all cars possible in our price range and guided us through the process, very patient in showing us how everything worked. This is the third card we,ve bought. A great experience. Thank You, Paulette Powell

ALMulakim

May 4, 2012

John was on top of the entire situation and kept me informed as the days past us by. He let me know what was what.Thanks John

macdape

May 4, 2012

Kudos to all members of the staff at Mercedes Benz of Fairfield, Service Dept. Was a great experienceI started with John Urresta who moved way fast. They knew I was coming and everything was a big Go-GO-GO!!!!.A real human swarm around my S550. Mrs Miller was really fast on getting me a loaner that I never got to use since they managed to put their hands into matters right away. I also thank to Moya Singh for her support and kindness. And last but not least, Angelo and the mechanic (chinese man) who was the 'Dr in charge' Thaks Again!- Lou Macia

Michael Barrachina

May 3, 2012

I was pleased with the service I received and the professional attitude of all members of the staff at Fairfield Mercedes Benz. My experience was well worth the trip to your dealership.Thank you

asf85

May 2, 2012

Jacinth was amazing! I went in looking for a car I saw published on their web site and it was sold the day before. She then introduced an even better car that just received to their inventory. That car was the car that left the lot with me! She was great, and highly recommend paying a visit to her. She will work hard to work with you and treat you as a valued customer! Thank you Jacinth for everything!!!

charesa

Apr 30, 2012

Unbelievable service and a warm reception from the entire staff. It was the most enjoyable experience from beginning to end. I would HIGHLY reccomend buying from Mercedes of Fairfield and Jacinth Samuels.

KarolinaJohnson

Apr 27, 2012

My service experience at Mercedes in Fairfield, was greatly enhanced by being lucky to have John Urresta as my advisor. John was extremely helpful and expressed a sincere concern about my car's issues.Mercedes of Fairfield is very fortunate to have such a high calibre asset, as John Urresta as a Service Advisor.Karolina Johnson

Andrew

Apr 3, 2012

I have been helped by Moya in service for the last several years. I switched to Fairfield after she helped me with a simple headlight bulb replacement. I came in during the lunch hour, in a rush on the way to a meeting. I was prepared to wait but she knew I was pressed for time and she asked one of her technical team mates to help. She went out of her way. She continues to show this same committment time and again when I come in. She goes above and beyond each time to deliver superior service. I will only service there and have bought a new car from Fairfield.

Ricky

Apr 1, 2012

Worst dealership experience i ever had in my life. Sales reps are the most laziest people i have come across. Sales rep Seems least interested in selling the car. Inquired about Acura TL they posted online. I drove around 150 miles to look at this car and i was told that it was sold last night. after few days it was posted again for sale for less price.. never understood what is going on.. will never go to this dealership...

kwisdom4

Mar 21, 2012

We met Gonzalo Ugarte through a friend and when we mentioned we were looking to get a new Mercedes (we already had a ML320 which we had purchased in California in 2001) he suggested we get in touch with John Arizarani. So we did and he was really knowledgeable about the GL350 Bluetec and could explain absolutely everything into detail about the car. We were very impressed (we had been over to take a look at a Lexus and the salesman there knew nothing about the Lexus car we were looking at and he would constantly read from the brochure and couldn't answer half the questions we asked) so with John we immediately knew that we were in good hands and we liked everything we were hearing about the car. We quickly decided this was the car we wanted now we wanted to get a deal (of course, right?) John worked very had to find us the exact car we wanted in the right color and he discussed the price with my husband and they came to an agreement. The day we arrived the car was beautifully displayed right there in the sales center. My husband sat down with Marion O'Halloran and she too was very nice and made everything seem effortless for us. We walked out very happy new Mercedes car owners. After a few months of having the car we had a light pop up on the dashboard and I called in about it and John Urresta asked me to bring it in to find out what was going on. While in the waiting room whom should I see walking up to me but Gonzalo Ugarte. Very friendly, he asked if I was enjoying my new car and told me he would be the mechanic for my car and this made me feel like I was family. The problem was repaired and I have not had any more problems since. My husband and I are extremely happy with the service at Mercedes Benz of Fairfield. Everyone we have had the pleasure of doing business with has been really fantastic!Thank you!!Kristina and Ken Wisdom

oneiljo

Mar 17, 2012

Jacinth is a terrific sales person. She's responsive, friendly, brings dealer sales to my attention and is easy to work with. The business manager, Don Spillane, also was easy to work with and friendly.

laura's car

Mar 16, 2012

This was the second car we bought at this dealership! Customer service was excellent. Jacinth knew all about the car I wanted and explained everything I needed to know on the day we picked up the car. The showroom was clean and the experience was pleasant!

allansarn

Mar 8, 2012

My service experience at Mercedes/Fairfield, was greatly enhanced by being fortunate enough to have John Urresta as my Service Advisor. John was extremely helpful,personable and expressed a sincere concern about my car's issues. In short,Mercedes of Fairfield is very fortunate to have such a high calibre asset, as John Urresta as a Service Advisor.A second kudo should go to Angel in the Service Department. He was very helpful in familiarizing me with the dealership's service program.

rdolling

Mar 1, 2012

I had a very positive experience. The sales rep, Jacinth Samuels-Dixon was very helpful in making this deal possible. She was professional, courteous, and knowledgeable. I would like to thank upper management and Don Spillane for letting me bring the car home without providing them with a title. I know this is very unusual and I would have been very disappointed if I had made the trip to Fairfield, CT in vain. Management also agreed to raise the price for my trade-in car which allowed me to go forward with the purchase. I highly recommend this dealer.

Nbksy1i

Feb 29, 2012

I had a last minute need and I was completely satisfied with the timely response and service I received from John and the dealerships service department. I was particularly thankful for the preliminary questions I was asked prior to arrival to ensure they could solve my problem.

2007audi

Feb 27, 2012

Jacinth was professional and helpful. She took time from her day off to make sure the car was delivered on time. She was able to act as a fair liaison during the sales process to ensure I got what I wanted!

ced915

Feb 24, 2012

From the moment I entered the service location the service and attention to detail was exceptional. John was attentive and sincere about understanding my problems with the car and committed to resolving my problems with appropriate repairs and kept me abreast of the status of the repairs. Service is one the factors that make or break the reputation of a dealership. Because of john's level of service and commttment to my satisfaction I will, with out doubt, buy another MB from MB of Fairfield. This was an exemplary customer experience.

hdbr1

Feb 21, 2012

The customer service was superb. Jacinth and Don made sure I was able to get exactly what I wanted, where other places turned me down. They definitely won my business. Thanks for making another dream of mine come true. I am a proud owner of a new Mercedes Benz. Thanks!

dpomer

Feb 20, 2012

Dealing with car dealers does not rate very high with us and we were not looking forward to driving almost 2 hrs to get to this dealership. We were pleasantly surprised with our experience there. Jacinth was very pleasant and efficient. We would not hesitate to deal with her or this dealership in the future.

lawrencechow

Feb 14, 2012

I brought in my car for an oil change, a paint issue with my right fender, and a few other concerns. My vehicle was promptly ready for pick up as they promise but I have to say that this is probably one of my best expericencs at a service center, EVER!John Urresta, my service advisor was extremely friendly and helpful as well. Not only did he tend to my questions and concerns, but he also asked a mechanic by the name of Gonzalo Ugarte to answer my questions. I was really quite impressed by their "service excellence". Then off to get my loaner. I was helped there by a lady, Elena Miller. She was extremely helpful and informative as well. I was left wondering "WOW!! What a great team!"Thanks Guys!! Please keep up the good work! Larry

Donald

Jan 15, 2012

very injoyable experence sales rep was very nice and helpful,didn't get the price i wanted but came close.dealership is beautiful and everyone was pleasent and helpful.car was presented in a very clean condition,and salesman took the time to explain the options.very happy with Mercedes-benz of fairfield.

wittko

Dec 29, 2011

John Urresta was professional and courteous. He made me feel as though my business was genuinely appreciated. He took the time to explain the work that was done on my car and assured me that the problems had been repaired.

Joel Beaman

Dec 27, 2011

We worked with Jacinth last time we purchased a vehicle and were very pleased. While Jacinth remembered to keep in touch with us as our lease was coming up she also would periodically send e-mails to say "Hello". She showed extreme interest in keeping us as customers and was able to get us a lease price that we considered very good. We have leased many cars over the years and Jacinth has proven to be the best and most attentive sales person we have encountered. She is a pleasure to deal with.

frumpy154

Dec 22, 2011

I was in the market for a new vehicle and I had previously contacted numerous other dealerships and none of them were as good as Fairfield. My saleperson was Jacinth Samuels and she was tremendous. I have purchased many new vehicles in the past and she made this experience the best of them all. I will definitley return to Fairfield Mercedes to prchase another vehicle in the future and I cannot thank Miss Samuels enough for making this purchase such a wonderful experience.

Mr. Parker

Dec 21, 2011

I did a lot of research prior to purchasing this car. I had narrowed it down to the BMW 7 series, the Porsche Panamara and the Lexus 400 series. I was determined to take the Lexus since it was very nice and much less expensive. Due to a big price difference, I had actually told Jacinth that I was moving on to another car and I thanked her for trying to keep me as a Mercedes customer. Jacinth, however, would not give up and was relentless in finding a way for me to continue as a Mercedes customer. She was able to show me the higher value that the S550 had over the other cars and eventually I did decide to stay with the Mercedes. She was very professional and knowlegeable about the car.I'm a very happy Mercedes customer.Herbert K. Parker

gosha30

Dec 14, 2011

This was by far is one of the best, nay, the best MB experience that Ive had since Ive become a loyal MB owner in early 2000's. And I say this with outmost respect for all of the dealers and the wonderful work that they do. I've used many MB dealers and Fairfield MB services department as well as the sales department have been superb and have gone way beyond what I would ever expect. Special thanks to the great General Manager - Eric Fertis, who unequivocally had come to my rescue when I had to replace 3 tires due to road hazards and insurance was extremely hesitant to cover the replacement cost and labor. Also I am ashamed to tell my friends how much I am paying for my fully loaded CLK 550 lease that Eric had extended to me while I was shopping for new lease 2 years ago. No dealer and I mean that came even close to the price that I am paying. Believe me when I say that I had called about 80% of dealers countrywide to see if they could beat this price. All the dealers I spoke with were interested in this sale as the car was still unallocated and seating at Port, but after I told them what the price was they all anonymously told me that I should run to the deal and take the car as they would not believe that this was a real offer. In fact many had asked for me to provide them with proof and one even made a bet with me that if I were to prove to them that I am paying this price they would tint my windows for free. Guess what! Now I have a white CLK 550 with professionally tinted windows and it looks great!!! So in conclusion, not only did the sales department go beyond what I expected so did/does the Service department. Oh and one other thing, I love their courtesy cars and how available they are. Just to put my comments in perspective here is a list of all the MB dealers that Ive dealt with in the past 10 years and Fairfield by far is the best. Rallye Motors Sovereign MotorsHelms BrosMercedes-Benz ManhattanLakeview Auto Silver Star MotorsMercedes-Benz of GreenwichMercedes-Benz of DanburyI hope this helps anyone who is looking for a great dealer, be it service or sales.

drtimbuzy

Dec 11, 2011

Exellent in all aspects. Would recommend this dealership to everyone, you will have experience of your life. Especially sales consultant mr. Aliyev, who was very knowledgable, very friendly and very helpfull to get the right model for unbelievable price. Thank you to everyone in dealership, whom I had opportunity to meet on a day when I was getting my car.

Albert

Dec 9, 2011

The put a bmw for sell on online, called me n emailed me that it was avialble, the day before I went there, they told me it was sold 3 days ago?????? There excuses was very poor didn't make sence at all.

MikeLew

Dec 4, 2011

I had the privilige of working with Moya Singh. I was recommended by another client some time ago. Moya Singh lives up to her reputation and does not dissapoint. She is a breath of fresh air. When you walk into the service department her clients all seem to share the same sentiment. You know the person you are dealing with by the mood of her other clients. I have bumped into many in the waiting area and at the cashier. She keeps them happy despite the fact that most of them might be there for a problem, or at the very least have been inconvenienced even for routine service. It's not all about the car, she actually asks about my family, remembers their names, or small details like games we were rushing off to when we saw her last and will ask about them. She cares. Bottom line; no one likes to bring their car in for service. Moya gets that. She is always upbeat, smiling, conscientious, and courteous. Aside from her interpersonal skills, she is extremely knowledgable. She knows what your car needs, and can explain it so those of us who don't work in the car business can understand. She manages deadlines and is always readily available by phone, email and text, even on the weekends or after hours she responds when I reach out. Recently after leaving your facility, we had a small problem created by the dealership. Moya didn't dodge my phone calls, or make excuses. Instead she went out of her way to wrap her arms around the situation and make sure it was rectified. She took ownership of this issue. Sometimes in business, things go wrong. What you decide to do after a problem is brought to your attention makes all of the difference in the experience for your customer. I have never had a problem in the past, and my experiences were always pleasant. When I picked up the phone to call and say I had a problem I didn't know what to expect. Would she be as responsive or would she suddenly become unavailable? Of course, I should have never doubted it, she was right there, to make it better. Moya Singh exemplifies excellence, dedication, knowledge, and above all INTEGRITY. This is something all businesses should look for when hiring employees. I never fill out surveys, or write reviews, but will do this for her and will recommend business associates, friends and family to Moya Singh at Mercedes-Benz of Fairfield.

colejulia

Nov 29, 2011

This is the 3rd car I have gotten from this dealership and have worked with Jacynth every time. She is fantastic to work with and very helpful. She will go the extra mile to make a customer happy. She is the reason we keep coming back to Mercedes Benz of fairfiel.

Tina Dickens

Nov 22, 2011

I love leasing my vehicles through Jacinth! She is extremely knowledgable and knows what I like. I would not want to lease a vehicle from anyone else. Jacinth knows that the process of driving different cars and then having to decide is very stressful to me. She worked very closely with my husband and I to ensure I got the car that was right for me. I was worried that I would not have enough cargo room after having leased the GLK 350 for the past 3 years. However, she showed me the cargo space in the C300 sedan and it worked for me. I love the drop down rear seats! And, believe me, the cargo space is pretty close to what I had in the GLK. I know because I have already tested it. I love the look feel and handling of the car and can't wait to go on a road trip with it.Jacinth makes the experience so pleasant and easy. Thanks to her patience, I LOVE my new car!!!

Benz-Buyer

Nov 19, 2011

Jacinth was an excellent sales person that really made the car buying experience a pleasant one. She was very knowledgable of the products and the current inventory of pre-owned cars at the dealership. She listened to our needs and gave us the appropriate vehicles to consider for purchase. She has a great personality,is easy to talk to and was very responsive to our questions and requests.

acandy13

Oct 28, 2011

George was recommended by a friend and was great during this whole car buying process. When we initially went in he spent a lot of time showing us the used 2009 ML350 that we were looking at (this was our first luxury car purchase and first car purchase in 8 years). He was patient and never seemed like he was in a rush or had other clients to get to. When it came time to negotiate he really tried to work for us. We had to go back and forth over the course of a few days but in the end we were able to get a really great deal from George and Mike. When the time came to pick up the car George stayed past closing hours for me (since I had a long drive to get there) and then spent almost 45 minutes going over all of the features in the VERY technical ML. He seemed to know every little detail of the in-dash central computing system...it will probably take me years to learn it. The financing part of the transaction also went very smoothly. I was in and out in about 10 minutes signing the paperwork. The financing manager there was extremely organized and truly streamlined the process. If you want to purchase a car from a very honest, smart and hardworking dealer I truly recommend George Boccuzzi and Mercedes of Fairfield.

vcurley

Oct 25, 2011

This is the 5th car that we've purchased from Dave Columb. He is a great representative for Mercedes and always there if you need him. As soon as my kids can afford a Mercedes, they'll be going to see Dave first!

mluchansky

Oct 22, 2011

John Aizerani was the best car salesman I ever dealt with. He was able to answer all my questions with detailed answers. He was very pleasant, not pushy, but enthusiastic about the quaolity of Mercedes cars. He worked hard on our behalf.

blkrck

Oct 20, 2011

I have had the pleasure of having Moya as my service advisor for over 4 years now. Moya has always been concerned, knowledgeable and dedicated to making her interaction with you a pleasurable experience. Its very rare to have a service advisor who makes you feel that they want your car to be as good as it should be and makes sure before you get it back that the work has been completed correctly. Moya is a 5 star advisor working for a 5 star dealership.

evatrefz

Oct 20, 2011

Jacinth Samuels is a fabulous Sales Person. She is very professional - courteous, very knowledgable and eager to answer any questions. She's made the deal happened. Love her!!

Firstaidcooling

Oct 19, 2011

Great professional people. John was very polite and understanding with our service time line since we use the vehicle for work. It was in and out just as he promised. Great dealer and great service advisor.

RON HAVEN

Oct 11, 2011

MAKING AN APPOINTMENT IS VERY EASY.EMERGENCY SERVICE IS IMMEDIATE REGULAR SERVICE IS QUICK. REMINDER OF APPOINTMENT IS HELPFUL. THEY EXPECT YOU WHEN YOU ARRIVE AND GREET YOU ACCORDINGLY. WAIT AREA IS VERY PLEASANT. YOUR ASSOCIATE PROVIDES STATUS REPORTS WITH EXCELLENT INFORMATION AS TO WHAT IS HAPPENING. QUALITY OF WORK IS EXCELLENT. PRICING IS COMPETITIVE. WHILE THE SERVICE EXCEEDS EXPERIENCE AT OTHER DEALERSHIPS.ALL MERCEDES DEALERSHIPS ARE NOT EQUAL THIS DEALERSHIP IS A TRUE EXCEPTION. THEY ARE VERY CONCERNED WITH THEIR CUSTOMERS AS EVIDENCED BY CUSTOMER COMMENTS WHILE WAITING.I HAVE BEEN A CUSTOMER SINCE OCTOBER 2005.RON HAVENA SATISFIED CUSTOMERKEEP UP YOUR GREAT WORK

liuaudrey

Oct 10, 2011

I have my auto sevices done at this location. John was very polite and profesional.He made sure the work was done very efficient. He made sure I understood what has been done to my car and what needed to be done with my car. I am sure I shall be back to this place to have the auto services.

Benz Buyer

Oct 9, 2011

I recently bought my first MB...a pre-owned certified 2008 CLK 350 convertible. What a beautiful car! I never imagined I would be driving such a nice car. Jacinth helped me through the entire process with the professionalism and knowledge of the vehicle. She made me feel very comfortable. This was my first experience with Mercedes Benz of Fairfield and I am impressed. I would expect nothing less from a Mercedes Benz dealer. The high quality of these cars is impressive. I will be back when its time to upgrade.

PClaude

Oct 8, 2011

I am impressed with the facility, which is the nicest service center anywhere in the Fairfield County area. But more important the people have been exceptional. Moya is an absolute professional -- she is someone I would whole heartedly recommend to friends and family alike.

drew123

Oct 4, 2011

John Urresta was my service advisor during my visit to your dealership last week. John was courteous, professional and thorough during his inspection of my Mercedes GLK 350. He took the time, even though it was very busy when I arrived, to listen to me and address the issues I had with my SUV. John told me what the timetable for the repairs would be and he made sure the loaner car I requested was ready as well. We also discussed having the dealership replace the rear window on my SUV which had been badly scratched during the recent hurricane. Unfortunately my insurance company and the dealership were unable to agree on pricing. The only negative during my entire experience with the dealership was when John's assistant, Moya, tried to insert herself into the mix. She was uninformed, unprofessional and her tone and tenor in her voicemail and emails left much to be desired. Management may want to be sure she is trained more thoroughly before having her deal with customers. RegardsDrew OMalley

basketball8peat

Oct 4, 2011

Dave has a high caliber of professionalism that continues to please me. He is a joy to work with and most proficient in his knowledge of the product. In addition he is available to any concerns when I left the dealership. I had some questions and he addressed them in quite an efficient manner. He is the quintessential professional.

martya12

Oct 1, 2011

My wife and I have worked with Jacinth Samuels in the past and that is the reason there was no hesitation to work with her again. We had a pleasant experience with Mary, who was responsible for the business aspect of the lease. Dimitri was courteous as well.

Wynne

Sep 30, 2011

Jason has been outstanding in his professionalism, courtesy and expertise. I know that my vehicles and more importantly my family are in good hands with Jason!

Tom Torelli

Sep 29, 2011

My sales person was attentive to what we wanted and worked hard to get the best price for the car I wanted. The car was delivered quickly and my sales person was expert at teaching how to use all the onboard electronics.

mcauf738

Sep 28, 2011

Jacinth has been absolutely wonderful to work with on the lease of my new E350. She made the entire process so easy and did everything flawlessly from start to finish. If you are considering a Mercedes you should absolutely contact her. She is a true asset to the Mercedes Benz organization!!!

pomeara

Sep 27, 2011

Jacinth was outstanding both in service and negotiating the best deal for my wife and I. This was a 50th Birthday present for my wife who recently went through Breast Cancer Treatment. It was a big deal for me and Jacinth not only made it all possible for me to surprise her but also gave me the big Red Bow to put on the car!! Great experience all around. Within two weeks of getting the car, a rock slammed into the windshield and did significant damage. The dealership exchanged the windshield in two days and were extremely friendly. I highly recommend Jacinth and their service people to everyone.Thanks, Paul O'Meara

mbs500

Sep 20, 2011

Even though I had purchased a used MB,I was still treated royally as if I was purchasing the most expensive model in the showroom. Also the team effort of sales and business manager worked well and the transition from "I'll buy it" to rolling out of the dealership was very smooth with no hassles,lies,or tricks..Wonderful experience and I should know..I've bought over 50 cars in my lifetime..

bogdanov

Sep 19, 2011

Excellent service was provided. Al did very good job explaining everything about the car, process, etc. Would def use them again for all my new cars. Excellent pricing

dinashep

Sep 18, 2011

Jacinth was very professional from the beginning to the end of the sale. She always got back to me quickly through e-mail with any questions I had. When I picked up the car, she went over every feature. It was a pleasure doing business with her. I love my new car!

washburnj

Sep 13, 2011

My salesperson Jacinth was great, as was her manager and every step of the process was very easy. They gave me a great price and I have every confidence that service will be exceptional. Thank you!

dpm3356

Sep 9, 2011

The purchase of my car was extremely smooth. The salesperson was knowledgeable and eager to point out the features of the car. The vehicle was fairly priced and the financing department easily secured my loanServicing my car is a pleasure. Appointments are easy to make and are usually available in less than 3-5 days. The service area as well as the waiting area is incredible clean. Upon arrival for service there is virtually no waiting to be greeted by one of the service staff aknowledging my presence. I would have to say that the one thing that sets this service center apart from any other I have ever been to is my Service Advisor, Jason Cogoni. He is the most personable fellow I've ever met. He always looks out for my best interest in maintaining my car and continues to amaze me at the effort he makes doing things far and above what would be thought of as usual and customary. Even when he is incredibly busy, he manages to give every one of his clients individual attention. His courtesy, cooperation and kindness make him an incredible asset to Mercedes-Benz of fairfield.

Guy Sherman

Sep 6, 2011

My wife and I have owned several new and vintage Mercedes over the years. The one constant has been John Antalik. No matter what the problem is he makes sure it's taken care of promptly. From getting a new rag top for our "89 560 SL, to driving over to our home in Westport, Ct. and taking back both of our cars just before Hurricane Irene hit the cost of Ct. Our property was chewed up pretty badly, but where the '89 560 SL was parked, it was totally devastated. The car would have been totaled. John's staff is also extremely helpful. If John's not there to help me John DiStefano will make sure what ever needs to be done gets taken care of. I would recommend Mercedes of Fairfield to any one who wants to make sure their Mercedes is as well taken care of as possible.

edpiccolino

Sep 3, 2011

John is the most knowledgeable, professional and friendly automobile sales representative I have ever dealt with....the best. He is a great credit to your dealership and I will continue to deal with him in the future. Regards, Ed

pcurth

Sep 2, 2011

Jacinth was very knowledgeable about the ML350. She was clearly described the different options on the vehicle. With respect to financing options, she clearly explained the lease options. Our experience was excellent and we would recommend others to work with Jacinth and the dealership.

FlemmingJensen

Aug 31, 2011

I was very satisfied with the transaction. Ms Samuels was very knowledgeable and did not leave anything to chance. Everything was explained to me in detail and she made sure I understood all the functions.Thank you.

HorsesWhisperer

Aug 27, 2011

Mercedes Benz of Fairfield, CT strives to deliver the best possible customer service, along with top notch care for your car. In particular, the service manager John Antalik has resolved any and all issues I may have encountered regarding the MB service advisors, or the work that was performed on my car, it was dealt with swiftly, professionally, and ultimately to my satisfaction. He is the consummate gentleman...MB should consider cloning John ASAP!

vo2max

Aug 22, 2011

Mr. Cogoni was very attentive and very insightful giving an excellent service.I am highly recommending him and his superior service acumen.George MaromVO2max1atoptonline.net

Mrs. Jones

Aug 18, 2011

Jason Cogoni is an amazing Service Advisor. He's knowledgeable, professional and will go the extra mile for his customers- which to me is extremely rare these days.

Karl Christie

Aug 15, 2011

Jacinth was kind enough to show me a car even though the dealership was closed.She has a good knowledge of the product she represents. She demonstrated a quiet, persistent passion for her work.Mr Spillane was kind and helpful with a wonderful smile.

Mheidari

Aug 11, 2011

Fast and efficient service. I bought my vehicle 1.5 hours after the dealership was already closed with an excellent price!Highly recommended !Thanks for the good job!

janegrins

Aug 9, 2011

Moya is the most attentive service professional. She keeps promises and is helpful. I.would strongly reccomend this location because of my experience with her.

ebukhman

Aug 8, 2011

best auto dealer i ever deal with.the staff is very professional, frendly and provide all technical information.my spesial thanks to salesman alex aliev.

hiend

Aug 8, 2011

Superior auto dealer I ever deal with. Absolutely professional staff, very friendly and extremely honest people. My huge special thanks to sales consultant Al Aliev.

mmalkina

Aug 3, 2011

the best service. the employee was very nice and polite. He knows what he is doing. He made my transaction nice and easy. I would me more than happy to recommend his services to my friends.

kmmpatent

Aug 3, 2011

I had an excellent experience at Mercedes Benz of Fairfield. Jacinth was composed, knowledgeable, responsive and thorough. I was fully satisfied from the test drive to the vehicle delivery. Business Manager Don Spillane was also very nice and helpful with the financial aspects. I will happily refer interested buyers to Jacinth and MB of Fairfield.

Sebeer

Aug 3, 2011

Moya was extremely knowledgable and was able to help us with service decisions on our CLS 550, including extended warranty options. She possesses excellent customer service skills, makes every customer feel important and becomes a friend to all of her customers. She truly represents the Mercedes Benz brand - top notch!

GeorgeJamison

Aug 2, 2011

This dealership is the best I've ever worked with, by far. I have purchased five cars from them in the past seven years, (both new and pre-owned) and although I have looked around at other dealers, I would not consider purchasing anywhere else. The entire team is extraordinarily professional, knowledgable and fair. Jacinth Samuels has been my salesperson since my first experience with MB of Fairfield, and her attention to detail, patience, and perpetually sunny disposition are extraordinary. She cares, and you can tell. I look forward to working with MB of Fairfield for many years to come.

ebruner

Aug 2, 2011

The buying experience was exceeded our expectations. The sales staff, especially Jacinth Samuels, were very helpful and participated in our enjoyment in finding just the perfect choice. The car was prepared perfectly and we are having a great time just driving and having fun.Evans Bruner

dlafrance14

Aug 2, 2011

My overall experience at Mercedes Benz of Fairfield was amazing. Everything from the salesman, Ray Latka to the complimentary coffee was more than I can ask for. My salesman, Ray Latka was extremely thorough with his knowledge of the brand and models, which led me to my choice of car. The quality of work and friendliness went above and beyond. The transaction was so smooth and so fast, from trading in my pervious car to picking up the new car, all within a day. I've purchased several cars from them, and every time is as smooth as the next. It is effortless on my part. Marion O'Halloran was also very nice and very quick with the completion of the paperwork. I will continue to but from Ray Latka.

SRodrig792

Aug 2, 2011

Jacinth was amazing to work with. Her knowledge of the products, her ability to find me exactly what i wanted and the speed in which she handled the transaction was like no other dealer i have ever worked with. I will be back and will be spreading the word.

leebee3

Aug 2, 2011

We have leased 3 Mercedes for the last 8 years and have always been very satisfied with the sales and service. Everyone does an excellent job which keeps us coming back.

jeffreyrsears

Jul 30, 2011

UPDATE:I was contacted by their Dealer Manager who explained how they did everything by the book and that $257 was the correct amount. He offered to credit me back $50 just to keep me as a satisfied customer. So, I think that was pretty decent of them.Jeff Sears-----------------------I thought I had a problem with my ML320 key fob (very common problem with MB) as my car would not start. It turned out to be a mere $29 Relay. But when the bill came, they charged me a whopping $257.65!! The service manager I dealt with, Mary Rodriques was very unfriendly and not helpful at all. What a rip-off! I will never go back unless I have to. Don't go there unless there is no other option. Jeff SearsWeston, CT

nineballx

Jul 29, 2011

I have been to other Mercedes dealerships for service in the past. Moya has been up front, honest, and always goes out of her way to try to accomodate my family. She is able to explain the work that needs to be done in a way that makes sense to me and my wife. We are extremely pleased with the service she provides and hope to continue working with her for years to come.

sallybrady

Jul 29, 2011

If I could give a double 5 - this Mercedes service location would surely get a glowing 10! Top notch process, immediate follow up and their service staff are just incredible. Nice is not where it stops, their knowledge and can-do attitude is unstoppable. Moya Singh handled my car (and me!) twice and I could not stop saying how superb the experience was. From first call, to updates along the way --and having the work done on time and exactly at the cost we expected it to be -- imagine finding that somewhere else -- you won't - trust me from experience...I would not go anywhere and BRAVO to Moya for all she does!

andreaspirrotti

Jul 29, 2011

Moya understands what true customer service is all about. She fulfills our service needs and then exceeds our expectations by delivering the car to us early, ensuring its clean and helping me with the technical challenges that I've had with working the video! :-)... Moya is the exact person that you want in this role. Truly amazing.

terese1174

Jul 29, 2011

Mary was knowledgeable, helpful and a pleasure to deal with. It's great to see that Dealerships still care about their customers and have people like Mary that go above and beyond.

Jennw427

Jul 28, 2011

Mary was great - very friendly, knowledgeable and polite. Made what could have been a bad experience, a very good experience. I will work with only Mary in Service from now on.

chamaste

Jul 28, 2011

Moya Singh took my car in for service, kept me informed of progress. Because of her outstanding service I will use this dealership from now-on.

metal1221

Jul 28, 2011

I have been bringing my Mercedes to Moya for 2 years now and wouldn't want to work with anyone else. She always make sure I am informed about the status of my car in a timely manner, whether it's by email or phone. I feel like she goes above and beyond for me, especially when there was an emergency with my car. She took it upon herself to actually delivered me a loaner after work one night!! Now that is what I call customer service! She a pleasure to work with and is an asset to your company!!!Thank you for your time.

alexdas1

Jul 27, 2011

Mary was great. Her professionalism and service were outstanding. Will definately go back again. Went for routine work and was pleaseed to deal with her!

GeneG22

Jul 26, 2011

My visit to the dealership was for routine service. I've worked with my advisor, Moya Singh for several years. She is a pleasure to work with. Mercedes-Benz of Fairfield is truly the Best of the Best.

maxaramoda

Jul 25, 2011

I highly recommend to my friends, salespersons Dmitri and Albert, dealers from Mercedes bens of Fairfield CT, they are professional and so kind and they like to treat the customers upon their satisfaction.

plexsupply

Jul 20, 2011

I got Albert's number from a friend of ours, The dealership was 75 miles from my house and it seemed insane at first but I'm glad I called. I got the best rate in town and the distance was less of an importance. Albert treat my New Lease as if he was helping a friend and I felt confident that he would work out any bumps on the road. He got me the exact car I wanted quick and hassle free and I will recommend him to anyone looking for a new Mercedes.Mike T.

yosik

Jul 18, 2011

I was beyond satisfied with the service given. Albert who i worked with answered all my questions and some that I didn't even think of. He was very profestional first start to finish. I would highly recommend him to people I know for future purchases. Also the M Benz of Fairfield dealership it self is very well managed.

johnnydraw

Jul 18, 2011

I drive from Long Island for this great dealer. This is my second car from them. When they quote a price over the phone the price is what you get, and they beat my local dealers. My overall experience is always very positive. They are very accomodating and their attention to customer service is first rate.

Stevetakhalov

Jul 18, 2011

The best dealership in the whole intire country, i preveously went to alot Mercedes dealers, and never felt so friendly and home inviroment the way I felt in Mercedes Benz of Fairfield . These is my first Mercedes, and no dought that I would be coming back with pleasure... Thank you Mercedes Benz of Fairfield

anatoliy431

Jun 28, 2011

I would like to thank one of the sales staff at MB of Fairfield for being helpful, tactful, and informative- all at the same time!!! His name is Albert Alyiev.Most importantly, I would like to express my gratitude to the General Manager Mr.Eric Fertis. I have long lasting experience buying cars, including Mercedes Benz in Connecticut. I have seen and dealt with wide variety of dealers in the North East of the USA.I have seldom seen such a special, sophisticated, sensational and hospitable environment like in the MB of the Fairfield.The General Manager has done a great job coaching and leading his staff in providing delighted, remarkable, and satisfying service at the dealership.I want everybody to know how much my family values and sincerely grateful to Mr. Eric Fertis for his outstanding work.

RobPolskyLaw

Jun 22, 2011

By far, the most pleasant car purchase/lease experience I have EVER had! What a joy! Sam was a gentleman, very responsive, and the dealership was terrific. I could not be happier with the overall experience.

yjp

May 11, 2011

Very good overall experience. No nonsense,straight deal in a pleasant environment from the very beginning to the final delivery of the vehicle. Highly recommend Mercedes of Fairfield and Mr. Albert Aliyev who put the sale together and made the whole experience easy and smooth.

gearguy

May 10, 2011

I worked extensively with Bob Rosen. He was incredibly knowledgeable and helpful. He returned my many calls and answered my many questions in a timely manner. The managers were also very customer oriented and accommodating. This was the most professional and pleasant car buying experience I have ever had!

ginasek

May 4, 2011

Our sales representative not only met but exceeded our expectations on all levels - price, service, honestly, and information. We were very happy with the service and we love the car! We have already recommended M Benz of Fairfield to our friends. We drove all the way from Brooklyn NY to Connecticut and it was worth the drive!

MargoEpelbaum

May 4, 2011

I traveled to the Fairfield dealership from New Jersey and it was absolutely worth the time and distance. Albert, who I worked with showed thorough knowledge of not only the cars themselves but also different elements of packages could be combined to make a personalized car for me. I was also able to stay within my budget and get a car with all the elements I wanted. Albert went out of his way to make sure any questions I had were thoroughly answered to the best of his ability. If he did not know the full answer to a question, Albert made sure to find out a surplus of information until I was satisfied. So far it was my best experience getting a new car out of 12 I have previously had. Way to go Albert!!

wallywrm

Mar 15, 2011

I saw car for sale online, called to talk to a rude sales person-Dave Columb. Then tells me that many people want car. Tells me car is good, they inspect vehicle and do maintence before you buy. Got home oil leaking from motor. Took to dealer, who did replace timing belt, seals and water pump. Dealer showed me oil filter which is filled with sludge, oil never changed. $1500 into car 1 week after buying. Never again buy a car POS dealer. They are even owned by Penske, which should mean something. Don't ever buy any car from dealer. Plenty of places with nice people and more respectible in CT.

waveterrorist

Sep 16, 2010

Bottom line is that I purchased a CPO MB that had so many issues that the evidence is overwhelming that the car was never inspected. I believe this is FRAUD and I am consulting my attorney. I bought this car 'on line' and relied upon the information provided to me from the sales staff who clearly mis-represented the conditions of this vehicle. This store may be a great place to buy a new MB but if you trust their used car staff you better take the car someplace else for a professional inspection.