Used Cars for Sale at Mercedes-Benz of Greenway in Houston, TX

Patty Garza

Oct 4, 2016

Great customer service, from sales to financing. Very helpful and no hassle.

Kristen200

Sep 30, 2016

David Griffin was the most cordial and professional seller that we ever met. I could have bought a car from a few different locations; however, David Griffin's customer oriented sale approach showed to me that he was the guy that will work for us to get the best deal possible. He researched, negotiated and DELIVERED. My wife couldn't be more happy with her new Mercedes with all details that she wanted and for the price that I wanted. David worked with us, negotiated for us and made the transaction smooth and relaxing. We will look again for David to buy a second car in the near future. Thank you for your dedication and great work. Jacob and Kristen

Leo S

Sep 28, 2016

Navid was such a pleasure to work with. He is very knowledge and helpful. THANK YOU NAVID!

RON BERRY

Sep 27, 2016

THE SERVICE EXPERIENCE WAS GREAT. THE ISSUE WAS RESOLVE.

lloyd bolton

Sep 27, 2016

Excellent customer service by Stephen. All staff courteous and helpful. work was excellent

Melissa whitehead

Sep 27, 2016

Exceptional as always, thorough, efficient, accommodating & meeting all expectations

JulieS

Sep 25, 2016

Excellent, easy transaction! Surender made the entire experience of purchasing a car a pleasure!

Michael Mercer

Sep 23, 2016

We just completed our 3rd consecutive lease of a Mercedes Benz through Navid Showai at Mercedes Benz of Houston Greenway. We continue to return due to the quality of the individualized service we receive. Navid is a conscientious, thorough, and dedicated sales specialist who put together a deal that met all of our needs. We plan to return to Mercedes-Benz of Houston Greenway and Navid when this lease is up.

E.G.

Sep 22, 2016

I needed to get my car repaired due to some engine problems so I took it to Greenway Mercedes. Though it was a pretty big job that took over a month my service advisor Jessica N. made sure I was taken care of with a loaner car and updated me everytime she had information. I've taken my car twice to get repairs and both times Jessica helped me and hands down she is awesome. Great customer service!

DPigott

Sep 21, 2016

Keith Williamson is very helpful and informative. He made my experience delightful and easy. His follow-up to address all of your concerns is spectacular. He truly wants you to be comfortable and has great patience in the process of buying your new Mercedes Benz. I highly recommend everyone to ask for Keith Williamson when purchasing your vehicle from Mercedes-Benz of Houston Greenway!

Steve & Maria

Sep 20, 2016

I could not ask for a more enjoyable buying experience than working with Autonation. I highly recommend to be your Mercedes dealer!

RS

Sep 20, 2016

Shad and Delara are the most facilitating and knowledgable professionals.

Mohammad o khan

Sep 18, 2016

I am satisfied with Mr Harshad Patel service. He did excellent job.

BellaireMom

Sep 17, 2016

Mike was very easy to deal with and did not exert pressure.

Vismelis

Sep 17, 2016

Great experience! Don't hesitate to ask for Jay Gomez! You will be an great hands!

Like Mercedes benz

Sep 17, 2016

sales man was friendly and spent quite a bit of time showing us various Mercedes Benz models. Negotiated a deal for the s550 and ended up buying the car.

Will

Sep 16, 2016

Leased a new car. Had to pay extra for maintenance plan. Every time I go in for scheduled maintenance they find something that costs an extra $600. In a year and a half I've put 10k miles on the car.

Jay

Sep 15, 2016

Smooth and easy process. Got a new Mercedes-Benz GLC300

Alan Feinsilver

Sep 15, 2016

Jerry Jow has been servicing my E class diesel since it was new and it runs great.

allan katz

Sep 13, 2016

excellent service Leigh Bennett outstanding I have purchased 8 t0 10 Cars from him.

Laura Hilsmeier

Sep 12, 2016

All staff very courteous and attentive. The wait time was minimal. Very pleased with service.

Claire A

Sep 12, 2016

Wonderful! On time, Mike Walsh is very attentive and explains everything perfectly and returns calls and always is helpful!

Roy

Sep 11, 2016

When we visited Mercedes-Benz of Greenway, they did not just match our pre-approved car loan from bank but they offered us a much lower rate! Nory was very accommodating to us from start until we drove our new car home?

P Arnold

Sep 10, 2016

Thanks for working me in when I appeared on wrong date

KP

Sep 3, 2016

Our experience with Brad B. was excellent. He listened to our wants and needs and worked with us to identify the right car. Will, an amazing manager, was able to offer a good number for us. We would definitely do business with this team again.By the way, we had shopped other MB dealers in Houston and no one else even came close to Greenway.

Carolyn

Sep 3, 2016

Awesome! Very caring about the customers needs and requirements.

Robin Glawe

Sep 3, 2016

Thank you Mohammad Damra for all the extra help I my first experice getting my first Mercedes . I will return to you in the future . Took the extra steps to make me feel 100% confident in my purchase .

NickB

Sep 2, 2016

My experience was great, I was greeted when I arrived and quickly serviced

Melinda C. Merwin

Aug 31, 2016

Jerry Jow has been our/my service advisor since owning Mercedes. He is always extremely knowledgeable, helpful and pleasant to deal with. I highly recommend him and the facility at Houston Greenway.

Karen Reifel

Aug 31, 2016

Nory Zaree was very helpful in assisting me to select a Mercedes. He did not only organized the test drives of the car that I wanted very efficiently, he also surprised me with a better option that I did not think of. He is very pleasant to work with and highly professional.

Mercedes Benz Greenway / Seyed

Aug 30, 2016

I have been buying cars from MB greenway for over 10 years now, this is my 5th car. My experience with Mr Seyed has always been pleasant.

Mercedes

Aug 29, 2016

We have used the same Service Writer for number of years at dealership and have been very happy with his attentiveness and quality care. I am writing a review because we waited an extra hour for our vehicle to be finished. Our vehicle was almost finished with cleanup wash and due "in about ten minutes". We waited. Our vehicle was misplaced and finally someone found it and drove to delivery area. I was appalled to find grease in mats, on inside of door, seat. Our Service Writer was not too happy about it either, but did clean the grease up for us. There was additional grease from repair techs dragging their feet through vehicle that I found when arriving home. I feel the mess these guys leave is deliberate. Amazing how many people can get in vehicles without leaving such a mess behind. Unbelievable for a Mercedes service call. The price of a new battery was ridiculous at $530.00. I need to explore other options in vehicle maintenance.

CLAYTON CLARK

Aug 29, 2016

FRANKIE WAS GREAT TO WORK WITH. ALWAYS PROMPT AND EFFICIENT.

Omo47

Aug 28, 2016

Awesome experience. I bought a 2017 GLS .Got all the information I needed from Ryan Ismail to make a good decision. Excellent service!! Would definitely recommend to anyone

Oscar m

Aug 28, 2016

The service agent Javier is the best. I'm totally satisfied.

Patricia Chorley

Aug 27, 2016

The service advisor Kevin is always so efficient and on time. Had inspection done and was done very quickly while I waited. Very Happy with service

Cnguyen

Aug 27, 2016

Jay was awesome to work with. Definitely would recommend it to others to come here and get their vehicle as well as for those looking for good customer service.

Harry Chapman

Aug 26, 2016

Exceeded expectation and will continue to use the dealership and their facilities

Jennifer Meyers

Aug 26, 2016

Chris Palumbo was great! Very kind and explained the process clearly on how my vehicle would be serviced.

Betty Jacobs

Aug 25, 2016

The experience at Greenway Mercedes was top notch. Mr. Sorkin was very professional yet very personable. He explained everything very clearly. The manager and Mr. Sorkin helped us to see advantages of leasing and purchasing.

Betty Jacobs

Aug 23, 2016

Excellent and very informative. The manager was pleasant and very personable. He explained the advantages of the lease program and so did our salesman.

Plant

Aug 23, 2016

Great service; excellent help in identifying personal needs for purchase

Greg Chapman

Aug 23, 2016

Sam Mirza was very knowledgeable and helpful. I was fortunate to meet him as my salesman.

Cesar V.

Aug 22, 2016

No pressure selling because they know they have the best deal in the region. The customer who makes a good research will definitely buy at this dealership.

Mary Jane Reyna

Aug 18, 2016

Very pleased with Greenway! I have tried all local Mercedes Dealerships, Woodlands, Sugarland, Norteven Greenway. Found Greenway to be the best!

Valued Customer

Aug 18, 2016

The service team at Mercedes Benz Greenway is always a pleasure to work with.

Jim

Aug 17, 2016

We had great service and found the staff to be very knowledgeable. They have followed up several times since our purchase by phone and email to check on our satisfaction and answer questions that have come up. The online tutorials were great for explaining how to use everything the car came with.

Lisa Manzella

Aug 16, 2016

Our experience was top notch! Feras Maayah and Mike Maidenberg went above and beyond to help us. We are thrilled with our new purchase, and will definitely be back.

elizabeth Grzebinski

Aug 16, 2016

Excellent service and great attitude and washed my car and was on time with my repair

Valued Customer

Aug 16, 2016

it was a great experience. My appointment was right on time and the work was done promptly. I will definitely use this dealership again for my service.

LStall

Aug 16, 2016

Got me in with little notice and had service done prior to estimated time

AM

Aug 15, 2016

Had car serviced. Service was prompt and loaner car available. Easy in and out. Car repairs quickly.

Luis Bobonis

Aug 14, 2016

A friendly and professional experience. They really take care of their customers. The best car buying experience I've had ever. I would definitely recommend them to anyone looking for a Mercedes Benz.

Nicole N.

Aug 13, 2016

I had a great experience with a purchase of my new Mercedes Benz GLC300 SUV. My salesman was Jay G. and he was fantastic to work with--very friendly and attentive, and did a great job in getting me an exceptional deal on my vehicle! I couldn't have asked for a better salesperson. He went the extra mile and this was not your typical pushy sales experience whatsoever. Buying a car can be a stressful experience, and I really can say that it was not that way with him nor at the dealership. Their selection far outrivals other Houston competitors and if they don't have in stock what you're looking for, they will work to locate it for you. The managers were nice and professional and tried to work with their customers. I have bought previously from MB-Greenway, and but my last experience, while good, does not compare to the experience I had this time around. If you want to purchase a Mercedes Benz, this is the place to go!! I am a very picky and discerning buyer, and am not easily impressed, but can truly say they have earned my business 100%. Thank you guys for a great experience!!!

P.N.

Aug 12, 2016

The whole buying and financing process were very easy. However the preping and detailing process of the car can be better improved. When we brought the car home, we found some scuffs marks on the plastic part above the wheel on the driver side, dashboard was not throughly clean, some black fingerprints on the slider under the sun roof. Brought the car back to the dealership and the repair man left so they promise to take care of the scuff marks when we pick up the license plate in a few weeks. Make sure to check your car throughly before driving off. We were too excited and forgot to do so.

Isha

Aug 12, 2016

It was very smooth and we had a very good experience in buying our first mercedes

Nero

Aug 12, 2016

I wanted a very simple transaction for getting a new C450 AMG so I emailed every dealer in the area with the deal I wanted, and MB Greenway won my business. I ended up ordering a car through Steve Sorkin who is very straight forward and accommodating. He called the factory and got us the car made despite production ending! He really went the extra mile to keep us happy on our trade in too. Very pleased with the whole experience overall.

Randy

Aug 12, 2016

Service was very good. Service advisor explained very clearly what was needed and the estimated cost

Neil Gorme

Aug 11, 2016

Mike Maidenberg Is a great representative for your company! He was excellent . We are very pleased with all his help throughout the entire transaction.

Zachary

Aug 10, 2016

I brought my car in for service A. I was met by a courteous and prompt valet staff and quickly greeted by a service advisor. Everyone was efficient and friendly as they worked to get me a loaner car to drive for the day. I received a call just a few hours later letting me know my car was ready. Pick up process was quick and painless, and again, everyone I encountered during that process was great - service advisor, cashier, valet. Very satisfied with my service all around!

Hammond

Aug 9, 2016

Very satisfactory. A little slow in the loaner car area, but the staff was very nice.

Paul

Aug 9, 2016

My service person, Mike Walsh, provided excellent and courteous service as always.

Bobby

Aug 8, 2016

First time car purchase. Everything was very smooth. Rik Hambright was very helpful.

RiceRugger

Aug 5, 2016

Had to go back a second time for window repair. I have a paint chip on the spoiler from a slight touch to a ceiling in a parking garage. I was told upon purchase that that Mercedes has so many coats of paint copared to others, yet a slight bump peeled them all away with no way to touch up. I was told to go to a body shop for a scratch literally a quarter of a penny big.

Evana

Aug 5, 2016

Michael Welch is the best! Great service advisor. AA

Juan Malave

Aug 5, 2016

Dear Sirs,Your Employee Marcos, took very good care of our car ( Mercedes Benz E-350). he is excellent at Customer Service and very diligent. I will always contact him for my car services.Juan & America Malave

Leslie payne

Aug 5, 2016

Great service. My car was serviced quickly and was returned back to me in pristine condition I'm

Terry

Aug 4, 2016

Both my car and my wife's car needed service/repairs at the same time . Very efficient .. communicated constantly about the status of the repairs ..did a great job

MarkL

Aug 3, 2016

Always professional and thorough. Kevin Graves, service advisor, is top notch in his knowledge and communication. The technicians are well trained; doing it right the first time.

bbb

Aug 3, 2016

The person assigned to help me get new car settings didn't know how to set everything up. For instance how to turn on setting for mirror fold, interior/exterior lighting, lane assist, backup camera, radio system.. The finance person had a very unfriendly attitude and was very short with answers when I asked questions.

Wafa Abdulrahim

Aug 2, 2016

Excellent service was provided by this dealer. A relaxing environment was also shown by the dealer.

Bruce

Aug 1, 2016

great experience the problem was fixed in a timely manner

Marc Boots

Aug 1, 2016

Service is great but prices are too high. This is a company car; if ti was a personal car I would take it somewhre else for service and parts.

Robert

Jul 29, 2016

Took car in for check engine and b service. Good communication. And easy in and out service. Also I got a great loaner and may even buy it!

Melanie Martin Walls

Jul 29, 2016

I just bought my 2nd car from this dealership. Our sales associate Carlo was EXCELLENT! He got me the car I wanted at a very fair price. Kevin in finance got me a great APR and was super nice! They were both very informative. Answered all my questions and got me exactly what I wanted. I definitely recommend considering them when you're shopping for a new car!

Ian

Jul 29, 2016

I searched on line and submitted my interest in the C300 and within a hour this dealership called me and told me they had exactly what I was looking for. I visited the dealership that day and was very pleased with the facility, their location, and the prompt attention I received. The salesman was very nice, did not pressure me, and. Was able to get me through the buying process in record time.

Tammi

Jul 29, 2016

Experience was pleasant. Jay Kohn is always very helpful and professional.

Myree

Jul 29, 2016

The staff is great, from start to finish. Fast and friendly.

Gilda

Jul 29, 2016

Service done in a timely manner. A great service experience

Jim O'Rourke

Jul 25, 2016

I had a 30K mile service preformed. The service rep, Javier, was very helpful and I got my car back the same day. No problems since. Service is a bit pricey, though.

TexasVickie

Jul 25, 2016

The service was EXCELLENT!! From the time I called they told me to immediately bring it in and they would look at it today. The representive met me and had it repaired within an hour and half. I was worried about needing a loaner car but everything was done so quickly. I was completely satisfied and grateful they took care of the problem immediately. Thank you!

JAmes

Jul 23, 2016

Good serves, nice people, and great car! I will be back!

Angel g

Jul 23, 2016

Great service they made sure that purchase Elias as smooth as possible and they even work with me on how the vehicle work. I would only wish they explain the maintenance price about the vehicle before running my credit.

Suba Rohrman

Jul 22, 2016

the excellent quality of service provided by stephen is the reason i go back again and again to MB greenway.He is methodical and meticulous in his approach to ensure your investment in Mercedes remains as good as when you first purchased your vehicle. i would recommend him 110%

Zack

Jul 21, 2016

Jay Kohn always does a greatr job; gives us good service; is extremely efficient and helpful.Zack Clement

SuperDogSteve

Jul 20, 2016

We stopped at this dealer to look at Mercedes GLE, but after looking at all the models in their large showroom, we chose a 2017 E-class. I thought I was in the market for an SUV, but seeing the styling and the features of the all new E-class, I test drove one and was sold! The sales team did everything possible to get us the best deal, and the finance department knocked it out of the park with an unbelievable low interest rate. I would definitely recommend this dealership for your automobile purchasing needs.

Greg

Jul 20, 2016

Problems arose quickly. Kevin Graves was able to get my car in and secure a loner without an appointment. Communicated well all the way through. Repairs delivered as promised. Teamwork from reception to return was excellent.

Allan

Jul 19, 2016

Mr. Kohn took care of my service problemquickly and accurately and kept me aware of the progress of the work.

Terence Thorn

Jul 19, 2016

The Greenway dealership is a wonderful facility and the sales person Sam Mirza did a wonderful job. The selection of the car and the processing of the sale went smoothly and the followup communications were excellent

Anna

Jul 18, 2016

It was burnt oil smell inside a car and it was fixed.

Sophie Rydin

Jul 18, 2016

I purchased my Mercedes S550 from this dealership 6 years ago and I have my car serviced at the same dealership since then. I have been very pleased with my service Rep Kevin Graves (the same rep for the whole 6 yrs, that's very unusual) and the service he and the dealership provided. He communicated with me through e-mail & phone calls to keep me posted with the repair status and costs. I always get my car fixed satisfactorily and timely. On my last visit, Kevin went above and beyond by letting me use his computer and printer to print out the insurance card for my loaner car, he makes me feel like a valued customer. Thanks, Sophie

ahmed rabie

Jul 18, 2016

Mr. Feras Maayah and Mr.Ryan Ismail, are Pleasants, wonderful, good personality and a very good dealing with both of them. I enjoyed very much working with them. again they are very helpful, very hones and very good people to deal with. thank you for both of the for helping me and my family choosing the cars we like.

Claire

Jul 18, 2016

Have been coming to the Greenway Mercedes Location for two decades now. They have always taken great care of me no mater how large or small the problem has been. I highly recommend this dealership.

Joseph Decker

Jul 17, 2016

I am in the market for a sports car they had in stock so I contacted them via email. My inquiry about the car was to see the carfax and physical photos of the vehicle as all they had on their website was a generic stock photo. Carfax was sent however I was told on he 11th of july They would get photos to me. 3 days went by and no photos but the GM sends me an email to find out about my experience. I stated my concern about the pictures and he assured me I would be sent them that night. 3 more days go by and nothing still. Do not waste your time with Greenway. Even their GM couldn't pull through to get something so easily done. No excuses.Look elsewhere.

Mitra Alessandra

Jul 16, 2016

Efficient and fixed my issues in one day smoothly.

Sean

Jul 15, 2016

Frankie always does a great job handling my service appointments and warranty repairs. Very courteous and knowledgable about the repairs and gets my car back to me on time as promised. Highly recommended.

T Chan

Jul 15, 2016

I meet a salesman Steven Sorkin and he as dump as hill and did not know the business at all. I waste my time by appointment with him. You think to buy a exspenvieCar will get a respected. No in this dealer, they tread you like.a bump. I buy my car at another dealer the same day.

Lawrence

Jul 14, 2016

A piece plastic on the inside right door has come lose. I asked that it be re-glued, but was told that the entire panel had to be replaced to insure a one year warranty on the work. Guys, to replace the entire panel is over kill when the new panel has the same plastic piece glued to the new panel. why can't the old panel just be re-glued?

Alan J. Robin

Jul 14, 2016

Great experience. Every was perfect. Ready on time. Good follow through.Kevin Graves does a good job.

Derell

Jul 14, 2016

Worked with me on brake service for best solution . Then detailed car after service.

Big G

Jul 13, 2016

Only stopped to see new E300 in person and drove off in one of my own. WOW!!! They had the exact one for me.

June Buford

Jul 12, 2016

Employees were personable and timely. They were happy to assist me when I left personal items in the loaner car.

Manit

Jul 12, 2016

Javier Mendoza was very friendly and helpful. Thanks

Tim Blohowiak

Jul 11, 2016

I did not receive a car fax ...Everything was right......I was in need of a car, ours broke I wonder if i could receive a write up of the repairs to the 2006 230 so i can show the family that is was a very intense repair.......some do not believe us

Tuyet

Jul 9, 2016

This was the best car buying experience I've had. Ryan Ismail made it quick and easy. No back and forth nonsense. Made me very like he and Mercedes value my business. Then I headed over to the finance dept., where Max made this process so enjoyable. Overall, I felt like I received a great deal on my vehicle and excellent customer service! I will definitely recommend this dealership to others.

Denise

Jul 6, 2016

Excellent service. No wait in line. Helpful service.

Todd Shell

Jul 6, 2016

The service experience was exceptional. My service advisor Mike Walsh took my car in as soon as I arrived and once I arrived to pick it up the same day, I received it in a few minutes. The valet team offered bottled water while I waited, which was a nice touch.

NEW E300

Jul 5, 2016

VERY GOOD DEALER , THIS IS MY 7 CAR FROM GREENWAY ,SALES PERSON WORKED VERY HARD GET BEST DEAL ,RETURNE LEASE CAR WAS VERY EASY

NewMercedesOwner

Jul 5, 2016

I enjoyed my time at the dealership. They were fast and easy plus the place was clean

Janice Beal

Jul 4, 2016

Unfortunely in all the years I have had a Mercedes this was the worst experience ever. It began from calling customer service to ask a question and schedule to actually picking up my car. The day I picked up my car I explained that I had a plane to catch however, after I made a payment it took almost thirty five minutes before my car was given to me. The people outside were arguing with each other and just open the door and walked away. Lastly when I arrived home to drop off my car and looked in the back the floor board was off and the panel was on the seat. It clearly defines the poor quality of service. I will switch dealerships for future repairs even if it is inconvenient as a customer.

Keith

Jul 1, 2016

As any Mercedes Benz owner knows, repairs can be quite costly but necessary. The Service Department clearly communicates repairs needed, recommendation and what could happen if these routine services are not performed as and when required.Although, the service repairs were a bit more than I anticipated, it was worth the expense and the vehicle runs like the fine precision machine it is designed to be!!

Joe

Jul 1, 2016

First time in for a one year service on my 2015 MB. Excellent service and attention. I used their shuttle service instead of a loaner or waiting there. Really like this option. The shuttle drivers were not notch.

A Karni

Jun 30, 2016

Working with Mark Keilty was a pleasure. He always answers his phone and returns our calls. Purchasing my new GLS450 was easy and swift. I recommend Mark Keilty - 5 star !

Kay

Jun 29, 2016

Took my E350 in for routine maintenance. Very efficient check-in process and was able to get loaner car for the day. Will continue to use them for service.

Tommy

Jun 29, 2016

Bought a 2016 MB GLE 350 (actually leasing) after coming in to purchase a pre-owned 2015 ML 350 (after 42 month lease on 2013 ML expired); great staff at Greenway MB Houston, very helpful in the process. Great sales person, wonderful finance guy - very honest & informative. So picked out a 2015 ML 350 to purchase, negotiated purchase deal and then when I was in finance, I changed my mind and instead did a 42 month lease on a new 2016 GLE 350.

Tarit

Jun 28, 2016

Anna is my service manager. She is very pleasant and remembers her client's name. I am very happy with her performance. Only one thing did not make me very happy. I am not sure whether Anna has anything to do with it. Time estimate for the repair was not right. So I spent almost whole morning and part of afternoon there. If I would have known this, I could have gone home and taken care of my personal chores on Saturday morning. I wished the dealership had a paid (or complimentary) snack bar. When repair takes that long and you pass through the lunch hour, it is not very comfortable feeling. You serve light snacks which are not enough for lunch time appetite.

Laura

Jun 27, 2016

Just great serviceFriendly personnelGood customer facilities

Steven Gordon

Jun 23, 2016

Cam in with my 2015 GLA for "A" service, a basic oil change and general inspection. Took car in at 2:30 PM told to wait they needed 1.5 hours. At 4 PM service not started. When I asked what was going on did not get answer and NO APOLOGY! Asked for rental car and was approved. At 5:30 PM got text that car was ready. Why tell me that service takes 1.5 hours and to wait and charge me +- $300? Arrived next morning at 10:30 AM and waited 20 minutes for car to be brought out.

Bob Collier

Jun 23, 2016

Mercedes Greenway is GREAT!! They always take care of their clients. My service advisor Mike Walsh is the BEST!! He always helps me when I need something and has great customer service.Thanks Mike!

Danika

Jun 22, 2016

I enjoyed my experience/service! The male who processed my loaner was excellent and very nice! Bridgette provided the professional quality service that I expect from a MB Dealer! I also purchased my Mercedes and it's extended warranty here! When I need anything for my Benz, Greenway will be my first call! Thanks Greenway...

Happy customer

Jun 21, 2016

Friendly and efficient! Sales rep. always very responsive and knowledgeable!

Beulah Jones

Jun 20, 2016

My service rep.. was very attentive to detail., and kept me informed about my car.

David and Ginger E,

Jun 20, 2016

Joseph Garcia helped us with the purchase of a preowned car. We got exactly what we wanted at a competitive price and the service was outstanding. Very smooth transaction. Thank you!

Linh vo

Jun 20, 2016

Excellent salesman and very helpful. He's an awesome man I'll recommend more people to him in future.

John

Jun 18, 2016

Firstly, I was sold a vehicle that has a different odometer reading on the vehicle than is on the car fax report. Secondly, the vehicle has no manual. I had to go through several hoops to get a manual. Lastly, I cannot hook up with MBRACE. All these are items I expected a dealership this big to get ready for a first time purchaser. Even after completing the sales transaction, I allowed a whole week before picking up the vehicle and basic things I needed to operate the vehicle was not provided.

Jing

Jun 18, 2016

We have a pleasant time with the purchase of a POC car. Throughout the process, Mr. Surender Kamnani is very professional and knowledgeable , extremely considerate and patient, he took care of every issue we are concerned. We highly recommend this dealership, you should ask Mr. S.K as your purchase representative and I'm sure you will not be disappointed.

Cvtech

Jun 16, 2016

I would of given all 5's but the cleaning crew or mechanic turned my auto air to 60 deg. and left it there. I didn't notice it until I was on the freeway and started freezing. Don't touch a customers controls for your personnel use, is how I feel about that.

Robert

Jun 13, 2016

Jerry Jow is fantastic! He's really great to deal with, and my negative comments below in no way reflect on him and the job he does. My complaint is related to the shuttle service and vehicle delivery. I requested a 5 pm shuttle p/u, but didn't get called or picked up until after 6 pm. I understand that things get busy accommodating other customers, so it would be nice if the driver or dispatcher would call to say we can't pick you up until such and such time, instead of calling 3 minutes before showing up over an hour late. Also, the car wash is a great service feature; and my car was real dirty when I dropped it off. However, they didn't really wash it, so much as smear dirty water around everywhere; it looked like a wash job that your child would do in the driveway.

Rhonda

Jun 13, 2016

Great, no issues and all involved were very accommodating.

Caroline

Jun 13, 2016

Great customer service representative - he went the extra mile to see that I got what I needed.

Lisa

Jun 13, 2016

Went for 30k mi. service and got my car back unwashed/unclean after being told it was ready for me to pick up. I was unable to stay to have it cleaned, so my service advisor gave me a complimentary full detail at a later date. The full detail service experience was excellent -- they even provided a loaner car for me that day. I was very happy that they went above and beyond to make that one thing right. Excellent customer service at this dealership -- there are always many people there in the pick-up/drop-off area to help you.

Laura

Jun 13, 2016

Was fantastic experience love my salesman super happy

Gigi

Jun 12, 2016

Chris Polumbo is awesome! He scheduled a loaner car while mine was having the scheduled maintenance. The only draw back is I was advised the car would be detailed and it was not. Maybe because rain was forecast. Overall Chris is excellent and I look forward to him assisting me in the future!

David Greenleigh

Jun 10, 2016

I am a financial advisor and anytime I have a client looking for a MB, I send them to Rokan at MB of Houston Greenway. Rokan is really prompt, he gives me the best deals in town without a doubt. I love this guy. He never lets me down.

Charlotte

Jun 6, 2016

Excellent service. Everyone extremely helpful. Very happy with Mercedes and the service.

S Jameson

Jun 5, 2016

Everyone was very kind and accommodating from the moment of our arrival. We will definitely return. Thank you, Jay and team, for such a painless experience.

Janice

Jun 4, 2016

My service advisor was Kevin Graves. He was very helpful. My service appointment was scheduled at another facility But Kevin got all of the maintenance completed at the Greenway location Thanks Kevin for an outstanding job!

clarence stephens

Jun 3, 2016

I was very Pleased with everything Mark Meyerson and miss coco were wonderful to talk and deal with .Highly recommended.

Lisa Webb Johnson

Jun 3, 2016

I started looking for vehicles in March. I met Shad and told him that I was going to purchase a vehicle, but I wasn't exactly sure when. He showed me some vehicles . and gave me some information about it. About a month later I told him that I was ready to purchase the vehicle, From that day he made sure that I was informed. I really appreciate his customer service and knowledge about his product.

Andrew

Jun 3, 2016

Came in to purchase a car ended up getting a 2016 C63s AMG. The staff was very nice and helpful. It was a really good experience and was able to narrow my choices down to the right car that fits me best.

Sabine Trotman

Jun 1, 2016

I needed to replace my Benz that had recently flooded in the Houston area. I had purchased my vehicle at Greenway Plaza and had great confidence that they would find me a replacement. My sales person was excellent, knowing our situation he was not at all pushy, like some sales people can be, but had the patience and knowledge to find me exactly what I was looking for. A great experience and I love my new C300 Benz. I will definitely recommend my sales person to everyone I meet. The whole process of purchasing my vehicle was easy, fast and pleasant.

Paulette Mouton

May 31, 2016

If you're looking for a friendly, personable and knowledgable salesman, go see Keith Williamson at Mercedes Benz Greenway. Keith found us the perfect ML 350 and we were able to take it home the same night. He was thorough in explaining all the features and it's clear he loves the product he sells. The finance guy (Tireek) took care of us as well.

Tudario Tyrone Turner

May 31, 2016

I greatly appreciate the service work that was done.

Jose

May 31, 2016

I always get great service at Greenway MB. It is close to my work and they are very nice about picking me up and dropping me off.

Shahriar

May 30, 2016

Outstanding! Service adviser went above & beyond! She deserves a raise, jewel of MB organization.

Car shopper

May 28, 2016

Very good experience. My 5th car from this dealership.

Isabel

May 28, 2016

I bought a Mercedes ,GLA. Every part of the sales process was excellent

Tommy

May 28, 2016

great experience , from start to finish ,Mr.Kelvin grave my service advices was so helpful , to the peoples at the car loan department were so nice and respectful . the best service I've gotten lately.

Israel Ramirez

May 27, 2016

The only reason I didn't do 5 all around the where having some changes in there shadulle department.

Maosheng

May 27, 2016

In my life this time it is Very great service for 10k maintenance service. I am very happy for the experience. I like recommend this dealer to my friends.

Brenda and Eddie Brooks

May 26, 2016

WE truly enjoy working with David Griffin. at Mercedes Bend Greenway/59 Southwest Freeway. ALSO THE FINIANCE MANAGER WILL RICHARDSON. They made it a joy to be comfortable through out the whole process. It has been since 2008 since we bought a car and all of our concern was answer. I would recommend them to everyone I know that is looking to buy a vehicle.

David

May 25, 2016

My experience was great on doing a service to my car

Carlin Joubert

May 25, 2016

It was great and fast. My service person Jay Khon is just ?

Rudy Hubbard

May 24, 2016

I showed up without an appointment and Kevin Graves took care of everything. Great experience.

Dean

May 23, 2016

My rim had been scratched alone with a few chips in my paint, service was great.

Scott H.

May 22, 2016

Great customer service! We bought the car sight unseen from Kansas City and Heidi Montiel couldn't have been more helpful - from emailing us pictures promptly to answering all our questions & even assisting with the shipping company..I would look forward to doing business with her again.

Tony B

May 21, 2016

I visited the dealership to look at a specific used car and was told by the sale rep that it had been sold but they were still working out the details with the buyer. I gave Michael my business card and said if anything changed and it became available to give me a call. He promised to call me the next morning either way. Sure enough he called the next morning and the deal with the first buyer fell through and he made arrangements for me to come in and test drive the car which I ultimately bought. His follow thru on calling me back demonstrated his commitment to great customer service.

Michael

May 20, 2016

It took al little longer than promised, but the shuttle service was quick in taking me home and picking me up.

Belinda

May 19, 2016

I'm a 16 year customer of Greenway Mercedes and Boy was I WAS DISAPPOINTED !! This was the worst customer service I've ever had at any dealer and I've driven many nice cars..... no one could give me an answer on a loaner I was told I needed to talk to many different people no one could make this decision even thou my car was under investigation even Mercedes USA could not give me an answer ! They made me feel like a decision was made by them and my salesman before my car was looked at .............I will be happy and ready to end my relationship with Greenway as soon ASAP.! I hope this helps you in making your decision about buying your next car.

Kevin Graves

May 19, 2016

Kevin Graves and team is very professional , service was great

Chai Jun Tan

May 19, 2016

The service is great, but the service (parts and labor) is expensive. But, at least, you paid for it and you get good services.

Gregory

May 19, 2016

Outstanding. Professional and very customer friendly. Really seems to make the customer feel special and appreciated.

Linda

May 18, 2016

Services requested were not performed. Service Advisor called to inform vehicle was ready for pick up but vehicle was not ready. Requesting a loaner has been a hassle the past 3 times I've been at the dealer to get my vehicle maintenance.

Ryan Moorman

May 17, 2016

Overall very pleased with car and service. Addressed an issue and they took care of it promptly.

Elisa Baca

May 17, 2016

Great experience! Friendly staff, extremely knowledgeable, and helpful!

Larry

May 16, 2016

Jay Gomez provided very detailed follow through during our buying and decision making experience. He was courteous, understanding and knowledgeable.The delivery of the G 550 was not as well handled as Jay handled the buying experience. The person in charge of delivering the vehicle was not knowledgeable about many features and kept asking if we had any questions without going through the entire vehicle. We did not worry about the delivery experience since we are pretty savvy about most items on new vehicles and the fact that Jay indicated we would be able to come back anytime for additional training with the shop personnel if necessary. On our own we easily discovered most of the systems on board.

Francie

May 16, 2016

Drove in, dropped off my car and picked up the loaner. Very smooth. When ready, picked up my car and it was completed and cleaned. Stephen Almond is a great service adviser.

Frederick

May 14, 2016

Excellent service technicianVery knowledgeableKeeps customer well informed

LGibbs

May 13, 2016

Good.......................................................................

Jeffry

May 12, 2016

They always give great service. Not much more to say.

Faisal

May 12, 2016

Everything was excellent. Their dealings was great

Bernie

May 11, 2016

My car got flooded and totaled so I needed a new car fast. I reviewed car performances on the internet and decided on buying a M-B GLC 300. I called and left a message saying I had a busy schedule and needed to test drive or choose a car on my first visit, which turned out to be successful and lasted no more than 1 hour. I brought my wife on the second day and closed the deal on that day [day 2]. Of course, we searched the internet for the best price and negotiated to have that price matched!

Sherif

May 11, 2016

The service was excellent, timely response and great team support.

Philip

May 10, 2016

Kevin Graves as always did a great job of getting my car handled. My only complaint was a clumsy sleight of hand by the tire guy. He said I needed to replace the tires I told him I used NTW. He said I'll match his price and give. You road hazard for free. Then he called them reduced the tire price and charged me for the RH.

Thien

May 9, 2016

Jerry Goggins is our service manager and is very accomodating and delivers excellent service to his customers. Thank you Jerry and Mercedes Benz greenway plaza.

A.B

May 9, 2016

Jessica did a fantastic job servicing my SL. There was a lot of work that needed to be done to the car but none where unnecessary. She exemplifies professionalism.Brad The tire technician and the rest of the team or also great.

Tom Elliot

May 7, 2016

What a great car buying experience!!!!We ad te car shipped to Scottsdale.Rik Hambright, the Sales Manager, was so helpful in this transaction and made the delivery go very smoothly. We recommend this dealership.

Brad and Phien

May 6, 2016

Specific thanks to our sale lady Who noticed us right away and came to assist us when everyone else didnt. We were very satisfied with her customer service skills and how she explained everything to us very throughly.

John

May 5, 2016

Jay Kohn is the best. Always there, always responsive and always trying to do the right thing.

Brad Biondo

May 2, 2016

Brad was knowledgeable and helpful throughout our car buying process. He tried to make our experience as painless as possible (as most of us do not want to sit in a car dealership all day!). We are extremely happy with our GLA 250 and highly recommend Brad to others who are interested in purchasing a Benz.

KJA

Apr 28, 2016

I was pleased with the fact that the salesman was still very responsive with my low initial offer. Eventually, he was able to get me a good discount. He was very friendly and helpful. I was a bit disappointed with the trade-in value offered by their used car department, and also the pressure/scare tactics of the finance manager in selling various warranties.

Frank Smith

Apr 27, 2016

I have been dealing with Mercedes Benz of Houston-Greenway since returning to the H-Town in 2007. During that time I have purchased several new cars and have worked with Joseph Washington each time. Every car was ordered and Joseph was a terrific help in advising me as I sorted through my options. He always treated me honestly when a trade-in was involved and there was no unnecessary posturing or shallow sales tactics involved in settling on a purchase price. Joseph was always straight-forward in all discussions and I consistently felt that I was being treated fairly. In summary, Joseph is a pleasant, stand-up guy with whom to do business and his word is always good. There have never been any last minutes surprises. The Service Department is of critical importance to me when selecting a dealer and Greenway has always exceeded my expectations. My routine maintenance requirements have always been met on a timely basis and they have always been able to accommodate my schedule. In addition, there have been the rare times when I may have been ahead of Greenway on an occasional modification work order issue because of my ?gear-head? connections. Nevertheless, the Service Department management and advisors (Jay Kohn, in particular) have always been willing to pursue the salient subject with me to M-B USA or as far along the chain as necessary. Just as important to me is that the turnover in service advisors has been almost non-existent. In fact, I have had the same individual the entire time and I also know his usual ?backup?. I have developed a trust that they can deal with any problem I need resolved and charge me a fair price for the effort. This is just the opposite of any dealing that I have had over many years of working with other dealerships, whether they are M-B, BMW or Porsche.The level of client attention, fairness in dealing and effort to meet my objectives have far exceeded my experiences with other M-B dealerships in Texas and Oklahoma - especially compared to any inside 610 loop.

Jason Jing

Apr 11, 2016

Great Great purchase experience!!This is a late review, Since I bought My MB for couple weeks. I bought this car for my pregnant wife. She is driving me Lexis IS250 which I think it is not safety enough. The new GLE 350 is awesome. The interior design looks the way better than ML 350, and the sport function is great for highway running. Sales Keith was very kindly and helpful the the purchasing processing. Explained everything in detail. Never push you to make decision right away. The GM Benny and financial dept. both are helpful and made this deal happened. Thank you all you guys. You deserve the 5 star.

Carlos

Apr 11, 2016

Easy and great deal ....Nice experience and hope for my next car, it will be much better ..

Robert Jackson

Mar 30, 2016

I wanted a certain car with certain options. There wasn't one in Houston. My salesman hunted high and low across the nation until he found one. Also, everyone one at the dealership was professional, friendly and caring.It was by far, the easiest and quickest car buying process i've ever had.

Murphy Omagbemi

Mar 21, 2016

my service adviser ( Stewart Brigitt ) is an adviser that everyone would like to work with. She gave me very good advise on my car of things i need to do for me to enjoy my S 550.Thanks to Stewart Brigitt.

Arash Asadi

Feb 14, 2016

I had a fantastic experience purchasing a G wagon here a week ago. In particular, Navid Showai was not only extremely accommodating but also very personable and he made the entire process simple, streamlined and pleasant. Similarly, Nory Zaree in the finance department was extremely honest and helpful and absolutely a pleasure to work with. It's not my first time buying a car, but I would definitely go back next time, and I would specifically recommend the two guys I mentioned!!

PatricTiko

Feb 14, 2016

Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership in Houston, Texas at Greenway. I am a happy customer as long as I have great people like this working with me. Tiko

arleen

Feb 10, 2016

me and my wife had a very pleasant and good experience with our sales rep (jay gomez). he really went out of his way to give us a good deal. highly recommendable.

Marcelo Conde

Feb 9, 2016

Mike Maidenberg provided a wonderful experience. He was not pushy at all and beyond helpful with any questions that I had before, during and after the sale. I would not buy a Mercedes from anybody other than Mike. Excellent experience!!

Ken

Feb 7, 2016

I had a wonderful buying experience with Mercedes Benz of greenway. I was still shopping around for my car and Navid from greenway gave a great deal without all the hassles. I got there at 6 pm and he stay until I finished all the paperwork and got me a loaner to drive to go home since my car is not ready that night. Wonderful service and great follow up. The car is a car and customer service really put this over the top. Highly recommended!!!

K Jones

Feb 2, 2016

He just takes care of you...there's no other way to say it!

GLORIA BETTIS

Feb 1, 2016

We found this car on line contacted the dealer in Houston. Talk to our sales representative several times on the phone. Easy car buying experience ever. Only bad thing computer were down so it took several hours for them to finish the process. We flew in from Dallas to Houston.

Ray E

Jan 30, 2016

Bought an SL550, came in around 1pm with a reasonable idea of what I wanted and drove out with a good deal around 4pm. Yes I'd recommend this dealer and salesperson, Mark Meyerson.

AvidBenzFan

Jan 29, 2016

We are family that only buys Mercedes. This was our first time buying from Greenway and Jay Gomez took excellent care of during the buying process. We never felt pressured. The finance department was an easy process. After our purchase, we had some items that needed attention, and Jay took care of that for us as well. Very smooth process.

shri mittal

Jan 29, 2016

It could not be any better. Service was great facility is neat clean.

Sherry Eagleton

Jan 29, 2016

Stacy Abney-Allen at Mercedes-Benz of Houston Greenway is truly exceptional, She made the whole experience fun and informative. I really appreciate her professionalism and service. She is a pro, she shared many vehicle options and we final decided on the E350, She was able to get us into he vehicle and drive home the same day. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. I would highly recommend Stacy if you are looking to buy she is the best!

A Hernandez

Jan 25, 2016

Overall my car buying experience was extremely efficient and pleasant. Jeff Mason listened to my wants and needs in a vehicle and did not try to upsell me on a vehicle I did not want/need. My only complaint is I felt rushed through the actual buying process with the financing department. That being said, this is my third vehicle from this dealer. I am still very pleased with my purchase and would recommend my salesperson and this dealer to my family and friends.

Robert Angello

Jan 25, 2016

The customer service from the loaner car service was atrocious, especially Jupe, Alphonso and Felipe. Their attention to customer service detail needs improvement, in respect to arguing in front of customers, greeting customers, and being contrite or at least somewhat apologetic instead of dismissive. Jupe needs to wear his name tag also.

Rafael1976

Jan 25, 2016

You would think that being a high end Mercedes dealership there would be some honest professionalism here and I quickly found out there wasnt ANY to be found except shady sales tactics, terrible upper management, and a car with a sketchy background. I purchased a 2004 S500 Mercedes off the lot. My sales guy was Brent Hathorn and he was anxious to sell this car quickly and that should have been the first red flag. Keep in mind this was an older car which normally goes to auction so it was unusual to have it out on the lot. He explained it had low miles and this is why an exception was made. It was a "trade in" that had recently come in. He assured me that it was a clean vehicle with nothing unusual in its history. His boss, Dennis Fredricks also chimed in that afternoon that all these cars go through an extensive service and inspection. I closed the deal and bought the vehicle at full asking price. Make a long story short, I started having issues with the car from the first week. Turns out this car has bad valve blocks which control the air shocks so the car started drooping. I was very annoyed but decided to put money into the car since from the exterior and interior it was in good shape. In the subsequent months I had to put more money to different issues to the point I decided to just sell it back to another dealer. Come to find out that the car that supposedly had a CLEAN history had been auctioned off in 2008 with C pillar unibody damage. This essentially made the car worth HALF as much as I had paid for it. So after 400 miles and 4 months there was no way I was going to let this stand. I went back to the dealership to try to work something out and have them buy the car back as I NEVER would have purchased this car knowing its history. I am sure they never would have tried to sell it either so it was rather shady how they tried to sell it quick instead of sending it to auction. Long story short, my sales guy Brent passed the buck along to management. I could never get a return call back in two weeks. Finally, the supposed guy in charge Mac Albukhari called me up and told me that the car was worth $6K to him if I wanted to sell it back and if not they could work something out on a trade for another car on their dealership!!! He was hiding behind the paperwork and the "as is" typical defense instead of working out something out with the customer. He was not interested in good business practices and instead of admitting that the dealership had erred in doing their due diligence in accepting their trade in he threw it back on my lap. UNACCEPTABLE behavior from him and the dealerships part. When I saw that our conversation was going nowhere I asked for the regional directors contact info (Autonation) or a legal address to escalate it and he just hung up. I am currently considering legal action against the dealership for this transaction as well as notifying all three TV news stations so they can assist. If you want a clean deal and to be treated like a valued customer and deal with professional people that know what they are doing stay away from Greenway Mercedes. The only difference between them and a shady car lot that finances everyone with lemons automobiles is the physical address because they are one and the same!!!!

Luxury Vehicle Lover

Jan 22, 2016

They provide a great selection of vehicles, great customer service and the purchasing process is hassle free!!! Great salesman

MALCOLM A MORROW son inlaw of Paulette Yelverton

Jan 21, 2016

Brent did a great job answering all my questions and always called back in a timely manner Car arrived on time as promised the car has keyless go and the push button was missing Called Brent and he mailed a button out on Monday We are waiting to receive the button and will install this weekend Thanks MALCOLM A MORROW

Cody D.

Jan 20, 2016

The car experience was great, surprisingly. Rik Hambright was very helpful and I will definitely go to him for my next vehicle. Very responsive.

Edward S

Jan 17, 2016

Mark Keilty was fantastic. Very professional, engaging, but not pushy. Very knowledgeable on his product. Well done.

T. Wheeler

Jan 14, 2016

I have used this dealership for service since 2003 and have been fortunate enough to have the same service advisor who has always kept my best interests at heart.

Gina S.

Jan 13, 2016

Did an internet inquiry for the GLA250, Mercedes Benz-Greenway was the first to respond! (I live near Sugar Land) Scheduled my appointment for a test drive and picked out my car that same day! I am the PROUD owner of my little red GLA250. Thanks Daniel G.

RickD

Jan 13, 2016

They made the buying process totally painless and didn't make you feel like an idiot as some car dealers tend to do.

Ramesh Jugmohan

Jan 12, 2016

Bridget our service representative was great took excellent care of our car.

Eric Cortez

Jan 11, 2016

I was very excited for my wife and I. We just bough our very first Mercedes Benz GLK 350. I located here in Houston and spoke with Brent. Brent did an excellent job describing and taking photos of the suv. When we arrived from Austin I was really nervous because I hope the pics were not misleading. The pics matched the vehicle on the spot. We paid for it and then as we were leaving the dealership, I rolled down the passenger window and it wasn't functioning correctly. I panic! And I started to think to myself maybe we can stay and get it fixed. I found a porter named Kevin and he told me don't worry Mr. Cortez, I'll take care of it. Will get you fixed in know time and sure enough he got me through the service line quickly and my suv window was fixed. It appeared to be the window stripping was catching on to the window. Phew! We left and felt like that this dealership truly cares for its customers. Well done!!! Also thank you Jessica, you were very professional service advisor and appreciate the quick turn around in our vehicle since we were from out of town. Thank you!!!

sgraham045

Jan 10, 2016

My wife and I had a car totaled and were in search of a new vehicle. We had been to a few dealerships and had been looking online. Im very glad we ended up where we did! We got a great deal on a beautiful 2014 C250! The staff was excellent and made sure my wife and I were taken care of. If you go ask for either Lee or Seyed!

Zhen Li

Jan 7, 2016

We recently purchased a Mercedes-Benz 2016 C300W at Houston Greenway. Our sales person Jay Gomez, process was very smooth. He was very knowledgeable about the vehicles. He listened attentively to our requirements and successfully identified the vehicle we were looking for. He also exceeded our expectations in the time it took to close the deal and very satisfied for us.Thank you ,

xux

Jan 6, 2016

Very efficient for negotiating price. I purchased by phone call. Transaction and pickup goes very smoothly. Will recommend to my friend. However, dealer charge inventory tax, which is not disclosure to me before purchase and not take off when I find it out.

John Alvanitakis

Jan 6, 2016

On-line purchase. Did not have the opportunity to visit the dealership.

ChristianaMI

Jan 3, 2016

MB. GLE 350 W. Excelle nt staff and service. They answered all my questions to my sstisfaction. I will definately recommend this MB dealership to friends and family.

Mercedes repeat

Jan 3, 2016

Good customer service. Explained process.Showed multiple options.

Jose A Bencomo

Jan 3, 2016

It was a great experience we all got satisfied by the deal. This is the 3rd car that I buyers from this particular dealer. I always will be back. Thank you

Miltons

Jan 2, 2016

We recently purchased a 2016 MB GLE 350 and was very impressed with the service level and experience at Greenway. Our sales person, Jay Gomez did a outstanding job through out the entire process. He listened attentively to our requirements and successfully identified the vehicle we were looking for. They also exceeded our expectations in the time it took to close the deal and we left very satisfied. Very professional and customer oriented dealership. We would strongly recommend Jay and the Greenway MB dealership. Job Well Done!

JackieBM

Dec 30, 2015

Bought a new car that was to be delivered the next day. As promised, they received the car and we went to pick it up and ended up, upgrading to a different model.Thanks

Marcelo Dolormente

Dec 26, 2015

Very pleased with New and Pre-owned salesmen Harshad Patel.Highly recommend anyone for this dealership mostly Harshad.Made our experience smooth no pressure sale.

Astley

Dec 26, 2015

I have been a customer of Mercedes-Ben of Houston Greenway for many years. I've known my sales representative Steve Sorkin for almost as long and the service he provides has been impeccable. His knowledge and advice over the years has been invaluable and he makes you feel a true member of the Mercedes family. A very special thank you also to Dawn Villarreal, the Customer Financial Manager for her always positive approach and the epitome of being customer focused. I could not recommend two better individuals if you are looking for a new car. They are the best and a true credit to Mercedes-Benz.

Mercedes Benz fan

Dec 25, 2015

The sales process was very smooth. The sales person was very knowledgeable about the vehicles. Couldn't be happier with my purchase.

Clara

Dec 25, 2015

We recently purchased a new car at Mercedes-Benz of Houston Greenway. Ryan and Brad help us to find this great car and we love it. The staff there are friendly and they offer good price too.

anh vo

Dec 24, 2015

javier was courteous and extremely professional and helpful

Long

Dec 23, 2015

Brad the sale man is great. He is helpful and working with us throughout the purchase process.

Tanya

Dec 23, 2015

I bought a E Class 350 here on December 11, 2015. I was happy to purchase my first Mercedes Benz but soon was not pleased with the service I was provided. The salesperson (Uzo) I was dealing with did not go over any features in the car with me before I took it home for the first time. I had to return to the dealership 1 week later before he had anyone go over the features of the car with me. When I arrived to the dealership I was told that one representative would go over the features of the car with me but had to wait 2 hours before another person helped me with learning my new car's features. I recently returned to the dealership for window tinting and to repair 2 minor scratches on my car... I waited for a total of 6 hours before my salesperson decided to give me a loaner car. I told him I did not want a loaner I wanted my own car but he insisted that I take the loaner and that my car would be ready the following day. He then told me "Do you want a bad job done on your car?" Well to make a long story short the next day went by and guess what... I still don't have my car!! I will never purchase another vehicle here again and I would not recommend this dealership to anyone.

IMO

Dec 20, 2015

Nice people. Helpful folks. Took a lot of time with me as I shopped!

Mark

Dec 19, 2015

Very smooth transaction. Mark Meyerson was very professional and great to work with, as was Melissa who handled the title paperwork.

mercedeslover

Dec 17, 2015

We were just stopping by browsing the current selection of Mercedes.The dealership was kid friendly and extremely helpful. In fact, we purchased a new Mercedes that day.

Claudia E

Dec 17, 2015

Rik Hambright was our sales person, he has the best personality! He made the purchasing process very easy, and was very helpful. The only issue we had was how long it took, it was very busy that day due to the Holidays so it took us about 5 hours from start to finish and we had our own financing.

Nohemi Basquez

Dec 16, 2015

Took longer of what it normaly takes to do the service, and I did't get charge...... I appreciate it from the bottom of my heart..... Thank u very, very much.

Gina S.

Dec 12, 2015

Was looking to purchase my first "Luxury" car, had looked at the BMW's but was not impressed with the dealer ship or the vehicle. Did a little more internet search/inquiry. Mercedes Benz Houston- Greenway was the first too response! (Even though I live closer to the Sugar Land location, they where the third to respond :(( ) I was contacted by Daniel G. with in 24 hours and set an appointment to test drive the GLA250. Met with Daniel around noon and by 2pm had made my final selection!! The whole experience from start to finish and delivery has been OUTSTANDING! The follow up is also OUTSTANDING! I love my new GLA250 and would highly recommend getting in touch with Daniel G.!

Bill P

Dec 11, 2015

I purchased a MB S550 last week from MB Greenway. The salespersons (Harshad and Rokhan) were efficient and straightforward throughout the process with the highest degree of professionalism. Unlike any car buying experience I have previously experienced.

Dasen Kendrick

Dec 9, 2015

Nothing but good things to say. The experience was pleasant and did not feel pushed to purchase a car. The customer service was good, as well as everyone was extremely knowledgeable and friendly.

Erik Heyne

Dec 8, 2015

Harshad Patel, was an extremely personable guy and very much assisted in the decision making process. He inteligently taught me everything about the car and was never pushy. He spoke frankly and demonstrated a genuine interest in my needs. Being in sales myself, I appreciated the entire process at Greenway Mercedes. I highly recommend Harshad Patel - he's a good guy. Thanks for making it all a great experience.

yk007

Dec 8, 2015

I had an excellent experience in getting a renewed lease. It was a fantastic process and Mark Kietly was an excellent sales person that helped getting me a significant saving. I recommend Greenway to anyone purchasing or leasing a car.

ATX100

Dec 8, 2015

Negotiated the price over the phone with Brad. It streamlined the process, eliminated the hassle and waiting for management approval, etc. Love my SUV and excellent sales person and dealership.

Glenn M

Dec 5, 2015

Our salesperson, David was patient not pushy, lovely and knowledgeable. Spent several hours with us as we reviewed options. We were picky and he was understanding. Excellent buying experience. We plan to buy another car next year and will return to David.

JMcClintock

Dec 4, 2015

I bought a CPO Mercedes sight unseen. Never met the salesman. I was out of town and they sent a notary to me to sign papers. Could not have gone smoother and this was the week of Thanksgiving. Got a great price on the car as well. Car is awesome.

Heinz

Dec 4, 2015

They made me the best price and made me aware of a special bonus program of united airlines what other dealers missedThank you

Ashley kim

Dec 2, 2015

Salesperson was very informative and was able to handle all the problems very quickly. She went above and beyond. I would definitely recommend to my friends.

Masani Denmon

Dec 2, 2015

Mini Cooper decided to overload their cars with a lot of upgrades that are totally unnecessary. It makes the Mini Cooper a very expensive car! The price is no longer worth paying for, and since they would not offer me a good deal (a repeat customer), I went over to Mercedes --since I'm paying the price for one anyway. I just wasn't happy with Mini's expensive cars. It makes no sense. And that's too bad because I've owned two brand new Coopers, now I'm in love with my GLA 250! Thanks Eddie! You rock.

Rolo86

Dec 2, 2015

Great experience shopping for the perfect car for me!

Courtney K

Dec 2, 2015

Keith was awesome! Super easy to work with! Love my new car!

Happy E350 owner

Dec 1, 2015

Rik provided an excellent assistance that resulted in a very smooth transaction

M. Williams

Dec 1, 2015

Everything went smooth from start to finish. I'm completely satisfied with the quality of care that we've received thus far.

Sigurd Pineda

Dec 1, 2015

Purchasing my new car at Mercedes Benz of Houston Greenway was an excellent experience , Mr. Patel is. Very positive and pleasant person to do business with, he is awesome and up front , it was really great dealing with him , I'm already recommending him with my friends , next time you plan on purchasing a new car look for Mr. Harshad Patel and his team at Mercedes Benz of Houston Greenway , they are great !!!!!

G&M

Nov 30, 2015

We purchased a 450GL. We ordered it to our specifications. I would say that the car has the most up-to-date technology but it is not user friendly. We have had the car for 3 weeks and I am still not comfortable with any of the technology. My phone often does not connect and I have to pull over to try to connect Blue Tooth. I spent 4 days reading the manual and trying to become proficient in the MB system before driving the car. Still need more instruction.

Just Blessed !!!

Nov 30, 2015

I actually actually brought my car in for a loose mirror issue, that was repaired in the service line. Long story short I left with a new ML 350. The sales, service and repairs personnel are impeccable. I will highly recommend Greenway to all my friends. I will be back for my next Mercedes.

Rona L, DRAKE

Nov 30, 2015

Very good experience.Ryan made the buying process very easy.He was very pleasant and knowledgeable.Dawn was delightful.I dealt with her 10 years ago .

New Mercedes owner

Nov 29, 2015

The facilities and experience were excellent. No high-pressure sales like I have experienced in past car buying events. Our salesman Mark Meyerson did an excellent job from beginning to end and has continued to be very helpful in after sale follow up.

Khogan

Nov 28, 2015

Bought a very low mileage Certified Pre-Owned Mercedes GLK 350 for my daughter.She couldn't be happier. Process was smooth, especially the financing and warranty process.

Azar M.

Nov 27, 2015

It was pleasant experience and it did not take me all day.

Sg

Nov 26, 2015

Ryan was awesome. He made buying a car very easy. The whole process went very smooth and fast

Cesar Q. Bautista

Nov 25, 2015

Kevin is very helpful in every way. Honest & very reliable great service experience for me.

New Mercedes Owner

Nov 24, 2015

Just went through the purchase process of buying a new 2016 GLE 450 Coupe. I love the car so far and had a very pleasant experience with the car buying process. My salesman, Ali, was very open and honest and the entire team handled everything well, from the financing to the trade-in of my old car. Very good experience.

Kim M.

Nov 24, 2015

Awesome new car buying experience at Mercedes-Benz of Houston Greenway. My husband and I have purchased several new cars from this dealership, but this time was much different because of our new sales associate, Eddie Orlando. My husband dropped me off at the dealership to buy our new car and by the time he returned from an appointment I had bought a new car for us that we both love. Eddie was professional, personable and negotiated fairly and quickly. If you need a new car and would like to "get it done" and love what you purchased I would recommend you go to this dealership and ask for Eddie Orlando.

Vineyard Girl

Nov 24, 2015

My buying experience this time was very different from my usual "I always have a terrible time buying a new car", it was awesome! The difference was my Sales Associate Eddie Orlando, he was professional, personable and negotiated fairly and quickly. Call him when you need a new or used Mercedes- Benz.

Inna and Gavriel

Nov 23, 2015

The service was very good we are very satisfied with our purchase. The stuff was very helpful especially Harshad Patel.

Carole

Nov 20, 2015

High quality service. Courteous service representatives who are committed to getting it right.

Ty Hoffer

Nov 20, 2015

Stephen our service professional is awesome. He really takes care of his customers.

Robert Webster

Nov 20, 2015

Bridgitt our service advisor was really nice and professional

Henry

Nov 20, 2015

Marco has been my adviser since I bought my Mercedes. I can always count on him to get any problems handled.

ARay

Nov 17, 2015

My salesman - Joe Galvaz went above and beyond, even came in on his off day, due to my strict schedule! Mercedes Benz Greenway Houston Is AWESOME & Rocks! As always since 2007, in every department the staff is very professional and courteous!

Leslie Salinas

Nov 4, 2015

Had a great experience. They did everything they could do to get me the car I wanted at a great price

R. Beckett

Nov 2, 2015

Dave is very helpful and professional, he made the buying process very easy.

Amadeo Guardado

Nov 2, 2015

courteous and very helpful. no wait needed and hard workers and easy to access location in service.

Robert C

Oct 30, 2015

Needed to make a transition to a SUV for work and walked in and met with Rik Hambright....that was it. test drove the Lexus and discussed some minor touch ups and came back the next day with a very "east to do business" environment and straight forward customer service. Thanks Rik and the MB Team of Greenway!Robert

ldl28

Oct 28, 2015

I was at the Gred way Mercedes Benz dealership showroom because I wanted to buy a new C300 or C450. I was there a full 40 minutes and not one person asked whether I needed help or was interested in seeing a particular car, not even the people sitting at the front desk. Needless to say, I am buying my car at a different dealership.

Chad and Lori

Oct 26, 2015

We shopped on line. The web site was user friendly. Had quick response to inquire. Our salesman Leigh Bennett was quick with answers and made buying the car a pleasant experience! ( his assistant was great also). Best car buying experience we have ever had!!!!! Worth the drive to Houston!

hamsco1

Oct 25, 2015

Took my 06 E 350 in for what I thought was a simple fix. Service engine light was on and car ran sluggish. Long story short turned to be a stretched belt and repair was going to cost me more than the car was worth. Now i need a new car. Between Dave Davenport - salesman, Lee Kemick- sales mgr, and Melissa Sanchez-Finance we got er done. Would highly recommend this trio to anyone. I was taken care of and very impressed.

MEBPILOT

Oct 22, 2015

I was looking for a new Mercedes SUV for my wife. I did a lot of online searching for the correct vehicle and found what I was looking for at Mercedes-Benz Greenway in Houston, Tx. After driving 2 hours to their location, I was greeted by a very professional sales representative. This individual brought a very low keyed approach to the entire process of purchasing a vehicle, something that I was not use to. Through his very sincere concern and respect for showing me only the type of vehicle that I was interested in, we were able to make a fair deal on a vehicle that my wife absolutely loves. Thanks M-B Greenway.

Cricket2

Oct 21, 2015

Mohammad was great to work with! Very friendly and knowledgeable. Worked with us and made this a fast simple process. Stayed in touch after initially looking at the vehicle. I would recommend his services to others.

Patrick Robert

Oct 21, 2015

Outstanding Customer Service by the sales representative. He was very courteous, motivated, and did not apply any pressure to convince me to purchase a vehicle.

David S

Oct 18, 2015

Was starting my search for new car and Jay With the dealership took time out to explain the features of Mercedes vehicles and then test drive the model I was interested in. I did not not get pressure to buy and was offered a very good deal on a new 2015 GLA 250 model. I really liked the vehicle and the dealership and closed the deal within a week of my first visit. All in all a very easy and great buying experience. I am very happy with my selection and Greenway Mercedes Benz.

PatricTiko

Oct 15, 2015

Lee Kemick was an amazing guy. Very friendly, humble but so classy and professional. I'd recommend this fine dealership any day because of this amazing salesman. If anyone wants to buy a Mercedes, Lee Kemick is definitely the man to talk to. He'll be fair and take great care of you!

Jacky bhagia

Oct 14, 2015

Mohammad was a very nice guy. He gave us a very good service and I will recommend him to anyone who goes to this dealershipJacky Bhagia

Roland Huai

Oct 13, 2015

I always get professional service from Marcos Lopez. Love this place.

uncle roger

Oct 13, 2015

EXCELLENT process, product & price. Thanks to Jay, Steve, Feras & Will.

Rita L

Oct 12, 2015

Beautiful dealership, great sales staff, CoCo was fantastic to work with. They really took great care of us and we will certainly recommend them to anyone who asks.

Raymond Morin

Oct 12, 2015

Navid, our sales person, was helpful, courteous, and not pushy. While our intent was not to purchase immediately, we figured that it couldn't get any better than this, so we bought the C300. I have had it for two weeks and am extremely satisfied with the car.

Areamom

Oct 9, 2015

Just bought a Benz from Lee Kemick and really appreciated him and the way this dealership conducted business. I hate car shopping but this one changed my mind. First painless car buying experience in years. Their honest straightforward manner and courtesy was refreshing. I'll be back! . .

Petermorg

Oct 9, 2015

These guys are awesome and so accomodating. They will work with you to make sure that you leave with a smile on your face.Joe Galvez was so friendly and Mr Lee Kemick did his best to make me feel home and make sure that I am so satisfied with the deal I got. These guys care so much about the customer. I would reccomend dealing with them if you want your CPO benz

Memorial Buyer

Oct 9, 2015

Best auto buying experience ever! The sales staff was incredibly professional, respected me and more importantly my time. Purchased an SL550 from Sales Manager Lee Kemick and after that experience I would not go anywhere else! The deal time and delivery of the vehicle was the shortest I have ever experienced. Lee under promised and over delivered on everything we discussed from car price to delivery time, to the extra marketing goodies he gave me on the way out the door.

Jasmin

Oct 7, 2015

It was awesome. Like most dealerships, they were super busy on the weekend, but we didn't have to worry about parking because they have valet. I test drove my car and with no pressure went back a couple of weeks later to get the car I wanted for the best price, worry free, and no haggling. Ask for Mark. He's great!

Barb

Oct 6, 2015

We love Mercedes Greenway . We have bought 9 cars from them. Great salespersons and service department. Beautiful dealership.

Cheryl Rideaux

Oct 6, 2015

My experience was great. I really appreciated both the sales and finance department for helping me find a vehicle that was best for me. They both helped out in many ways to insure that I would be going home in the car I wanted and for that I say "Thank You"!

BECKY

Oct 6, 2015

LEIGH BENNETT WAS AMAZING !! VERY ATTENTIVE AND FOUND EXACTLY WHAT I WAS LOOKING FOR. I WILL BE BACK !!

Maureen

Oct 6, 2015

Purchased a GLE350, all 3 women I dealt with (sales, finance and the person who showed me all the ins and outs of my new car) were very professional.

Gerald Provancha

Oct 4, 2015

Everything was great with our purchase. My wife thinks of our salesman Jay family! My only issues was why there is a $500.00 on our trade-in...... I could understand if I was turning over a car that needed work, but my car didn't.

Camden Scott

Oct 2, 2015

My husband and I purchased a vehicle from this location and was blown away by the customer service. Our Salesguy, Mike Watkins, took the time to get to know us and never pressured us to purchase a vehicle. In the end we got a brand new Benz and haven't had a problem yet! Make sure you ask for Mike Watkins when you go, you'll be in great hands!

Houstonian loves MB

Sep 30, 2015

Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and fixed my car while I waited in time for me to pick up my kids from school. Greenway's bid beat two other "non-dealership" MB repair shops' quotes and the final price was actually lower than Stephen's original winning quote. What a nice surprise! Plus the other shops were going to make me leave my car all day and Greenway fixed it in an hour. A great experience in a pleasant environment. And Lee showed me some beautiful Certified Pre-owned cars while I waited. I want them all! Thanks guys for a great experience and for not breaking my bank account. You're the best!

Carmen Witherspoon

Sep 30, 2015

My experience at Mercedes Greenway was excellent. Mohommad was very cordial and very genuine in finding the car for me, He was knowledgeable and informative and made every effort to find just what I was looking for. Then Takeo was so helpful in the buying process and took time to explain all of the protection plans which allowed me to make decisions for myself and last Kevin went over all of the features of the car when I came to pick it up. I appreciate the good experience.

Julie

Sep 25, 2015

Everything was handled most professionally and efficiently. The service I got from my sales rep, Steve, was top notch - he made everything easy and pleasant - as it should be when buying a new car! A+

Cordova

Sep 23, 2015

Customer service was Ok, when reaching the point to talk to the financial manager didn't like it much, we agreed a price with the sales agent, then once at the finanance manager he printed a different price higher than the negotiated, lucky us We notice it and he saw us surprised, this guy corrected it immediately once he realized we didn't fall into his trick he saw the written lower number negotiated on the offer agreement from sales agent , suddenly he changed the price in the pc and agreed just to get the car sold.

LYDIA CHEN

Sep 22, 2015

Very impressed in the services... bought the car in my first visit to greenway dealership

Eric

Sep 18, 2015

Went in to get my break pads replaced. Which they did in a timely manner, service was excellent. They kept me in the loop the entire process and even removed a few dings in my door panel free of charge

Sage Braddock

Sep 18, 2015

Stephen Almond was great! Very knowledgeable about the difference types of services my car requires and super friendly! Only concern I have is with the Service Repair Department because they stated on my report my front breaks might need replacing soon when I had them replaced not even a year ago. And I've only put about 5,000 on that car since then.

carlover

Sep 11, 2015

Lee Kemick, preowned sales mgr, and salesman Harshad Patel made the purchase very easy, making sure I was a satisfied customer before and after signing on the dotted line. What a relief to deal with professionals like Lee and Harshad who take the stress out of buying. It is, I think, because they want you to be a repeat customer and I appreciate that and their attention to detail. I hadn't met them before, but they treated me like I was their friend, making sure everything about the car was perfect. Highly recommend these guys!

carlover

Sep 10, 2015

Could not have had a better experience buying a preowned vehicle from Mercedes Greenway. From the salesman, Harshad Patel, to the preowned sales manager, Lee Kemick, they went way above and beyond to make sure that the 2012 car I was buying had every single thing done, service-wise, to make it reliable and perfect for me to take at delivery. No hassle, no pressure. Lee walked me through all the things I needed to know about how the dealership solidly backs its preowned vehicles to make a customer feel confident, even vehicles like the one I purchased, that aren't Mercedes. Harshad was there for me every step of the way. The financing and extended warranty were easily done with the finance manager, and everything was explained clearly. I couldn't be happier at the way I was treated. I didn't know anyone there when I walked in the door, that's why I am so impressed. Lee and Harshad have made me one happy customer!

Ray Johnson

Sep 9, 2015

Everything from start to finish was first class. That included everyone involved in the process.

Sunil mehta

Sep 9, 2015

Prompt service and consideration given by the service adviser on Saturday at 4.00 pm while the time to close was just an hour away

R. Price

Sep 9, 2015

I took my car in for routine maintenance. Customer Service was excellent.

Elias EL-Dahdah

Sep 9, 2015

Excellent experience wonderful facility and very friendly staff specially Sales person Mohammad Ismail how helped me.

audrey and richard seals

Sep 5, 2015

Service were fantastic, got the color and style requested. I am totally happy!

AZAM

Sep 4, 2015

Greenway Mercedes is the #1 dealership they give you excellent service and are very curteous and professional. They make the whole experience of buying worthwhile. Staff is very knowledgeable and will do anything to make it a wonderful experience. I would definitely recommend Mr Surender in sales and Frankie in service.

Nickolas politis

Sep 3, 2015

Great place clean facilities,knowledgeable staff. The service manager Jose, very polite and attentive .Defently the best service experience I had with a mercedes dealer.Highly recommended..

Tiffaney

Sep 1, 2015

I receive the best service from the beginning to driving off the lot. The sale process was seamless. Mr. Joseph Washinghton was my salesman. He was very knowledgeable on Mercedes Benz. I didn't feel any pressure to purchase. My family and I will definitely purchase our next vehicle from here. Bi am enjoying my 2015 CLA250!

Norma Jean Moore

Aug 27, 2015

Good overall experience everyone was very professional

halfstar16

Aug 26, 2015

Exceeding expectations and building relationships is just a message on their keychains, not something they believe in. My wife bought a used 2012 C250 with Hector and he was great (though he no longer works there). When came the time where the Finance Manager Will tried to sell the extended warranty, my wife politely declined.A month later, we received paperwork stating that we have signed up for an extended warranty. So we sent him an email to rectify and adjust our account. He attempted to make another sales pitch, while ignoring that he tricked my wife into signing the papers. We asked him to simply cancel the warranty. One month goes by without a reply from him. We sent him another email and finally replied and said he will escalate the issue and have it canceled asap. We have now waited ANOTHER month and still no answer, no follow-up, nothing. During that time, we called Client Care several times and they too have tried to contact Will at the dealership. We bought the car in May and we are now in August and still no words from Mercedes-Benz of Greenway. Looks like social media is the only way to get them to answer since it's public and more embarrassing. Let's see if it works.

halfstar16

Aug 26, 2015

Exceeding expectations and building relationships is just a message on their keychains, not something they believe in. My wife bought a used 2012 C250 with Hector and he was great (though he no longer works there). When came the time where the Finance Manager Will tried to sell the extended warranty, my wife politely declined. A month later, we received paperwork stating that we have signed up for an extended warranty. So we sent him an email to rectify and adjust our account. He attempted to make another sales pitch, while ignoring that he tricked my wife into signing the papers. We asked him to simply cancel the warranty. One month goes by without a reply from him. We sent him another email and finally replied and said he will escalate the issue and have it canceled asap. We have now waited ANOTHER month and still no answer, no follow-up, nothing. During that time, we called Client Care several times and they too have tried to contact Will at the dealership. We bought the car in May and we are now in August and still no words from Mercedes-Benz of Greenway. Looks like social media is the only way to get them to answer since it's public and more embarrassing. Let's see if it works.

BradleyCB

Aug 25, 2015

Mercedes of Greenway was the first dealership I went to when I started this latest round of the car buying process. I thought I wanted an SUV, and Mark gladly let me test a G550 while comparing it to other SUVs I had in mind. A couple of weeks later, I reached out to Mark asking about an S class coupe they had in stock. I was torn between the S, the G, and a Range Rover. Mark stayed with me while I decided between the three, and in the end, his patience helped me make the right choice. Excellent dealership, and great help. Definitely not pushy either.

Mark

Aug 23, 2015

Mike, our salesman was very efficient and listened to what we wanted and found a few examples quickly that allowed us to make a purchase decision.

Jcve63

Aug 17, 2015

Buyer beware. We bought a CPO 2014 E63 at full price. First finance was a flim flam on prepaid prices and extended warranty. Most was just lies. After a complaint, they offered $400 back but we havent seen it.The vehicle required 3 trips to the dealer after delivery to put logos on right and fix paint work on trunk. I now see hood has been painted in areas also plus we see a dent was present on delivery , this on a CPO car for $75k ! No upfront disclosure on any of this. No response to emails, phone calls or during visits. Salesman could care less

SMCHouston

Aug 11, 2015

This was the best and easiest car purchase experience we have ever had. Amazing Salesman who took care of us from the very beginning.

John Adams

Aug 7, 2015

We have purchased several cars at Mercedes Benz Greenway. There are no games or waiting tricks; rather professional service that is consistent with the vehicles they are selling.

Akpezi O.

Aug 4, 2015

Mohammed was amazing in helping us get the car. I am grateful for all of his help.

Danny

Aug 4, 2015

The service was Great, Sales guy was the best.. great Deal on my lease !!

Sojan

Aug 3, 2015

I have purchased my last three vehicles from Greenway Mercedes in Houston. The the service and experience are always great. There is even a closer Mercedes dealer, but I prefer this dealership.

HHill

Jul 29, 2015

From speaking with the salesman on the phone to the purchasing of the vehicle.......everything was good. I would definitely recommend.

Rey

Jul 25, 2015

Steve Sorkin honored the price we agreed on when I talked to him on the phone. So my buying experience when on smoothly.

Dwest610

Jul 21, 2015

I looked at a brown 2014 GL 450, fully loaded with all options for $62,000.00. When I arrived, Larry showed me the car but it had a a sold tag on it. None the less, he tried to sell me the car. Mysteriously, they lost the key to the car and couldn't test drive it. Three hours later, the assistant manager stopped the whole deal and stated that the car was "promised" to someone else but might be available if first buyer declined. They tried to sell me other cars, but I declined. After I left, I called the GM Jeff Snyder to complaint about the deceit, but he did not call beck. I was so disgusted with their sales tactics, I complained to the Better Business Bureau. DO NOT PATRONIZE THUs DEALERSHIP

Harry Nash

Jul 20, 2015

I BUY MY CAR FROM WHOM EVER HAVE WHAT I AM LOOKING FOR AND THE BEST DEAL, BUT SERVICE IS THE MAIN THING I LOOK FOR AFTER THE SALE WITH SERVICE PERSONAL I CAN TALK TOO AND UNSTAND MY NEEDS AND SEE THAT EVERY THING IS DONE RIGHT THE FIRST TIME.JERRY GOGGINS IS THAT SERVICE ADVISOR WITH GREENWAY

deenola

Jul 16, 2015

We bought a used vehicle and drove away to another state. All was good while we were there, promises, promises but no title was sent to our lender and we never got out plates. We have called 5 times in 3 days and we get lots of yes sirs and yes ma'ams from the receptionist but NO ONE have called us back in 3 days time. Our litle paper plate that they stuck on the back of vehicle is now out of date and so our vehicle is illegal on the road and we can not get anyone at the dealership to even talk to us!!!!Tony Carter, our salesman was great tho, a prince among thieves.

TDBoB

Jul 15, 2015

The staff is very friendly and I had an amazing experience buying a car there. They walked me through everything.

Logan's new Audi

Jul 13, 2015

Aaron Fuller showed me how buying a car should be. He never tried to strong arm me or force me into a car I didn't want. He showed me the car, and let me negotiate on my terms. He is extremely easy to deal with, and is always just a text away from taking care of any concerns.I would HIGHLY recommend working with Aaron if you are looking to buy a new or used car. He is a consummate professional, and an excellent salesman.

Pauline Knox

Jul 7, 2015

Tuan (Jimmy) Bui greatly helped making my car buying experience easier - throughout the lengthy process he introduced me to my new car, set up the system for my phone, answered all questions and addressed all concerns I had about everything. Very friendly place, nice people.

Bilen

Jul 4, 2015

Second car bought here, same salesman (Jay Gomez) outstanding sales experience

Trung Nguyen

Jul 1, 2015

My experience with your mercedes dealer was great. Your employees helped me to the best of their abilities to get me exactly what I wanted. I enjoyed the time I spent there and would highly recommend the greenway dealership to any fellow car buyers.

RMF

Jun 29, 2015

Tires deflated to 20# so I wouldn't feel the hard ride.

Joe Carbonari

Jun 26, 2015

Positive experience from the valet parking the first time we went to the pre drive away instructions for my new MB. Sales person was very well qualified. Closing was quick and courteous. Showroom was spotless and of course the Mercedes Benz cars are beautiful.

Doc Mel...

Jun 24, 2015

Larry Markowitz made my buying experience delightful! No tricks, only treats at this dealership. They went above and beyond to make sure the vehicle was presented to me with the hightest standards. The purchase process was direct and to the point.... They have a customer for life!

Vanessa McCloud

Jun 23, 2015

My service advisor Mike Walsh is the best : he provide quality service in a timely fashion , he very professional friendly thorough and knowledgeable of my vehicle and tell what i when when it's needed to receive optimal performance overall great customer service and people skills...

Tonya Alexander

Jun 21, 2015

Mark was great! He is very knowledgable about the vehicle I wanted. NOT PUSHY, thank Goodness. It was a nice experience. No haggle, I loved that too. Found what I was looking for with all the bells and whistles. Really enjoyed my experience. He was there til after 9 PM working with me. Just a great person to work with.

Tony Lancione

Jun 16, 2015

The work was performed on time and the result was perfect

Gwen DeBerry

Jun 9, 2015

Pleasant experience and excellent customer service. Laurie Godfrey was my sales representative and she was very informative, knowledgeable and professional. She made the entire experience very comfortable and easy.

Blanca

Jun 6, 2015

If your looking to purchase a Mercedes. You should go to Mercedes greenway Houston ask for Arron fuller. He will get you the best deal possible!!! I am very satisfied with my purchase and great customer service.

Dina

Jun 2, 2015

I'm not one for waiting and Mike was fast and courteous. I wish all car buying could be this quick. Thanks Mike

Anne Marie

May 27, 2015

I would recommend Jerry Jow and the service team at Greenway Plaza Mercedes to anyone! I purchased my vehicle there and they are the best!

Jose Cardona

May 25, 2015

The staff was very helpful and accommodating. Felt no buying pressure from salesman. Great facilities with a very nice service department. Very satisfied with my purchase of a 2015 MLK-350.

Nadine Littles

May 23, 2015

I was very indecisive about what type of car to purchase. I looked at jaguars, Lexus and Mercedes. I also vacillated between SUV and sedans. I ultimately decided on the sedan. The store manager was very good at explaining the differences between the various vehicles. He also was good at explaining the quality of the Mercedes product.The sales lady was very good and patient until I made decision.

Dale G. Konicek, PhD

May 22, 2015

My salesperson, Sarah Crosbie was awesome. No pressure, very professional, and patient with me. She was knowledgeable about the car, and was helpful in understanding the features of the car. I would highly recommend her to anyone looking to buy a Mercedes Benz. Will Richardson was also very helpful in explaining the various leasing options and additional services available. The sales manager even got involved by introducing himself. Overall it was a great buying experience.

melc williams

May 21, 2015

this was a great experience they was very polite and professional

James Rideau

May 19, 2015

SURENDER IS THE BEST, HE WAS UPFRONT ABOUT EVERYTHING THERT WAS NO BACK AND FORTH TALKING TO THE Manager. If your looking for a Mercedes, go see Surender at GREENWAY.

DeAnna M

May 19, 2015

Aaron was wonderful to work with. The purchase process from start to end was seamless.

Nick M.

May 12, 2015

Very smooth Process. Bryan helped me get the exact car I wanted. The process was very quick and easy. Excellent Experience!!!

Tam Duong

May 12, 2015

I've just purchased a new car at Mercedes-Bens of Houston Greenway, and I love their service, very helpful and it's a plus for purchasing a car there. My sales person was Mohammad Ismail, he was really nice and help me to get the car we wanted.

Kristen

May 5, 2015

I recently leased a Mercedes 450GL and had a great experience with the Greenway staff. Everyone was friendly, very knowledgable, and ready to provide outstanding service. This is my second car from Mercedes-Benz of Houston Greenway, and I absolutely love their customer service!

Pre-owned Buyer

May 5, 2015

Best pre-owned car experience I ever had. Excellent sales, excellent management and highly efficient process!

Hien

May 4, 2015

A success company is leads by great management. When a manager tried to cover for his staff mistake, then its unethical business. The dealer didnt take responsible for their staff action and blamed it on the customer. You should avoid this dealership. Upper Management is a joke and unreasonable. Bring your business somewhere else.I bought my car brand new at the Mercedes Benz (MB) of Houston Greenway Dealer. I brought my car to Mercedes Benz of Houston Greenway Dealer for the Glove box compartment door repair. When I got the car back almost a week later, my wife called me at work and told me that Mercedes Benz Technician at the dealer broke off the air freshener on the vent and some sense oil drifting down on the radio unit. My wife told me to complaint with the dealer because she loves that air freshener and they arent cheap either. I told her to clean the sense oil up and get a new freshener because I dont want to bring to the dealer for the small thing. Unfortunately the sense oil caused one of the buttons (#3 button) on the radio stuck (cannot press down). The radio is working fine. My wife doesnt use the radio that much and if she needs to change the radio station, she uses the button control on the steering wheel. With that said we didnt realized one of the buttons on the radio was stuck until later on. Keep in mind that the radio system is working fine; it just that number 3 on the radio was stuck due to the sense oil. So when I found out the button is stuck, I brought the car to the dealer to get the button UN-Stuck. I told the MB Service Manager (I think his name is Eriek) about the incident and let him know that one of the MB Technicians broke the air freshener when he repaired the glove compartment and caused the oil to leak onto the button. The manager told me that there is no way that the Tech fixing the glove compartment would knock off the air freshener. I told him that the air freshener is right near by about 3 inches (3) away from the glove compartment door. So the manager told me that he wants to discuss the incidents with his team. A few hours later the manager told me that in the MB Owner Manual stated that I should not put any Sense Oil in the vehicle and it was my fault to put the sense oil in the car, therefore, its not cover by warranty to get it fix. I was so mad, because MB employee broke the air freshener that caused the oil to leak. If I broke the freshener I dont mind to pay for the fix. The Manager still insisted that because I put the freshener there in the first place and the manual said you should not use any sense oil. I asked the manager that the manual also said dont drive the car through high water, so if MB Technician drives the car through high water is it stills my fault? After all, it was his staff that broke the air freshener which caused the sense oil to leak in the first place. The Dealer should step up and responsible for their actions instead of blaming on their customers. So now Im stuck with a stuck button radio. I will continue to fight and hope the dealer is doing the right thing.

Jacqueline Pruiy

May 3, 2015

I saw a low mileage Mercedes on line on msb website. I did a test drive and proceeded to purchase. I'm happy with my car. Two weeks later, I bought a friend to the dealership. He also bought a Mercedes

ML350 driver

May 3, 2015

Michael Walsh provides wonderful personal sevice. Love dealing with him directly for all my Mercedes services.

bmaqueda

Apr 30, 2015

I had purchased a pre-owned vehicle for my daughter and when we had gotten home, we had found out that the AC fan only worked on the highest fan setting. I told Rik Hambright about the problem and they fixed the problem. Rustom, the service manager for the pre-owned cars was very helpful in getting this resolved.

Cindy

Apr 29, 2015

This was the BEST car purchase I have ever had. They were extremely prepared and catered to the customer. Our salesman was very knowledgeable about the vehicle and after our purchase set up my phone for me! Finance was quick and easy, the best experience ever!

Jeff Hepper

Apr 14, 2015

I walked in at 9 am looking to buy an E class. Coco met me at the door, showed me many options and I was driving home in my new car before noon. Coco was very professional, knowledgeable and honest. I will definitely buy my next car from her.

brianyz

Apr 12, 2015

Although I ultimately purchased the Lexus LS 460, I was considering Mercedes seriously. However, after the salesman insisted on my phone number to prepare some quotes in their system they called me 4 times in two days. Even worse, one call was while I was at the dealership discussing the car. The total lack of respect for my request not to cal my cell, led to my blocking their number and I did not further consider the Mercedes. Unlike the Lexus dealer, Mercedes of Greenway, in my experience, are just another bunch of overly aggreesive car salesmen, long and sales pressure and short on product knowledge and any respect for customers.

Tim

Apr 11, 2015

Dennis Fredericks as a Sales Manager is an unethical liar who within any regulated industry would have been reprimanded and fired long ago. Have voice recording of a Sales Person saying one thing and the Manager - Dennis Fredricks another. Upper management have no concerns with complaints and will not act upon them or even entertain them.Avoid this dealership and dealings with Dennis Fredricks at all costs!!!

Andy Smith

Apr 8, 2015

Super simple process and helpful, professional service. Great overall experience.

Ruby

Apr 7, 2015

Excellent customer great selection, Mike was very helpful before and after the sale.

Dib TG

Apr 4, 2015

Helpful and friendly people. The salesman and the manger answered all our questions and gave the bottom price without any hassle.

Eva Rutherford

Apr 2, 2015

Upon arrival I was greeted with a big smile and a warm welcome and a very tall and handsome salesman by the name of Mohammad Ismail gave me a warm and friendly handshake. If worked with me for hours until I made my final decision and purchased my dream car a E-Class 350W.

Joel Garza

Apr 1, 2015

Joseph Washington was an excellent salesman no hassle no pressure and he work with me until we got the right price

Linda

Mar 26, 2015

I went to Mercede-Benz of Houston Greenway to purchase my first Mercedes. Not only did get a great car I also had a great salesman that educated me on how to customize my car to fit all of my needs. I never felt rushed and all of my questions were answered before I drove off the lot.

Kadir

Mar 24, 2015

My drive out deal worked perfect and everything was smooth closed the deal in couple hours.

Gerald Banks

Mar 19, 2015

Jerry Jow was very knowledgeable and personable. My wife was and I were in and our in no time..

EllaAO

Mar 18, 2015

I was in the market for a GLK 350. Based on the reviews I read on MB of Houston Greenway, I chose to drive from Austin to Houston to work with them. I started the process via email with Steve Sorkin, and he was professional, informative, and helpful every step of the way. I ended up with exactly what I was looking for, and at a fair price. A couple of extras that I liked about the process were the weekend valet service, and the very helpful delivery specialist who walked me through the features of the vehicle. If we are ever in the market for another Mercedes, we will definitely return to this dealership.

John V

Mar 18, 2015

Mark Keilty, great salesperson. Greenway, great service.

Paul

Mar 17, 2015

Great sales experience. Mark offered unobtrusive, well-informed advice. No pushy sales tactics (other than the all-but-impossible-to-avoid stealthy credit check). Snafu on the part of the trucker delivering the car resulted in last-minute delivery but Mark pulled the team together to get the car to me just in time. Love the car and appreciated the ease of buying it.

STan

Mar 17, 2015

We bought our second Mercedes (GLK 350) from this dealership and the process couldn't be much easier. We had an excellent salesman, Rokan Chowdhury, whom we also bought our first Merc E-350 in 2012.We could not find the exact specifications that we wanted for a small SUV. So we ended up ordering it and waited for 3 months for delivery. Of course, we were in not hurry and it was worth the wait to get what we wanted. Thanks, Rokan for your excellent assistance in this purchase.

Trey Watkins

Mar 17, 2015

We bought a 2015 GLA250 for my wife. Mykel Walker was our salesman. He was great! Friendly. Cool guy to talk to with. Made the process easy and fun. I am in banking so I will be sending people his way.

mench

Mar 13, 2015

Great customer service experience. Alex Star was a shining star and I was very satisfied with my dealings with him and the service department who went above and beyond. Thank you!

Jack Blassingame

Mar 11, 2015

The salesman and finance lady were very nice and helpful ,we were disappointed with the floor mat ,it was torn a little .Also wish the owners manual would have been with the car also the spare key we only received one key .Another problem we have is we have been unable to get the blue tooth operational ,we were under the impression it would be easy to do, but it definaetly is not. Thank you Jack and Dolores Blassingame.

LindaK

Mar 11, 2015

I purchased a 2010 Lexus RX-350 about a week ago. I was in touch with my salesman who promptly made me aware of some SUVs that fit my interest. Arrived at the dealership & was able to test drive all the vehicles and immediately fell in love with this vehicle. I was able to get a great deal as the note fit my budget. All of the representatives were nice, knowledgeable and professional. I was able to get "feature" demonstrations before leaving and am still receiving followup contacts. The dealership itself was very comtemporary with clean restrooms & complimentary beverages. The transaction process did not take too long and I left feeling very satisfied with my purchase. I have already referred a couple of people to my salesman. Very positive experience!

Ajlouny Family

Mar 11, 2015

My husband & I live in California & were in the market for a white CL 63...AMG! It wasn't easy finding that particular one in our area! We researched & found the one we wanted at Mercedes Greenway! Jim Bui was extremely helpful from start to finish! The process took a bit longer than usual because of the fact of course we live out of state & weren't able to see the car in person! But Jim was on top of things for sure! He was very professional, extremely patient, was never pushy, he sent tons of pictures & answered all of our questions! Jim basically made it seem like he was our personal salesman available to help just us! That's a great feeling! I would definitely recommend purchasing a car from Mercedes Greenway to anyone in the area & would hope they'd use Jim Bui for their future purchases!

Javed Zaidi

Mar 10, 2015

This is my first experience with Mercedes Of Houston Greenway and i can say that staff is quite friendly and the GM himself was exceptional. All in all i can recommend it to a friend.

Ed

Mar 10, 2015

my car was in for repairs. I was able to have a loaner car during the work, My service advisor stayed in contact with me and let me know the progression of the work,

Jim Whalen

Mar 10, 2015

My experience was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lal Ratnayake

Mar 10, 2015

Very professional and satisfactory service by Greenway Mercedes.

Richard

Mar 7, 2015

It was a great experience everyone is helpful, knowledgeable and customer service centered.

Chris Jackson

Mar 4, 2015

My experience at Greenway Mercedes Benz was excellent! I recently bought a Mercedes Benz C300 and I am very happy with my purchase. My salesperson Mykel Walker was very professional and answered all my questions. He took his time and made sure I got a fair deal. I would gladly recommend this dealer and salesperson to anyone shopping for a car.

tromans828

Mar 3, 2015

My husband and I received excellent, professional customer service. We made a purchase and traded our vehicle at a fair price. We would definitely do business with this dealership again!

Anna

Feb 28, 2015

Mark Keilty was very nice and helpful, easy to deal with...i really enjoy my new C300

bradley and allison

Feb 27, 2015

they were extremely busy, But I consider that to be a great thing. extremely clean and for us to drive from New Orleans to Houston, we are glad we did.

Jane H.

Feb 27, 2015

My experience was great. Maricio was kind and very helpful. He took the time to see whether I needed anything before I left the dealership. Later, he called to see if everything was ok. He kept me updated on my GL550 service and repairs.

Alpha SONII

Feb 25, 2015

Services were customer oriented and will always recommend family members and friends to this location .Mercedes at Greenway Plaza is an excellent place to go.

Bobby D.

Feb 25, 2015

Very professional customer service. Ricky was very thorough and detailed in explaining the process and timeline. Service was completed correctly and better than expected turnaround time! High recommended service department. Thank you.

Carshopper

Feb 25, 2015

Jim is a great assit to this dealership, he is very genuine, attentive to the customer needs and most importantly brings the customer in with a sense of trust and confidence that is rare to find. Thank you very much Jim for your incredible efforts, I will sure recommend you to my family and friends and I am sure that we will allot of future fortuinate oprotunities, Best regards!

lance b

Feb 22, 2015

I feel that I was ripped off!! I drove my slk230 in for an estimate on what it would take to repair the retractable roof; it would not go down. took the car in 2 p.m. on Tuesday, got it back 10 a.m. Friday. $119 for the estimate, which was for $8000.Jay told me most of the hydraulic cylinders were bad, the hydraulic pump motor was shorted, and a switch was bad. he felt replacing the ruined headliner could be thrown in for that price.i took it to my regular mechanic, he kept it two days, and returned it to me repaired.the cost was $7000, but for that i got:two of the five hydraulic cylinders replaced (retractable top now working)supercharger for the engine replacedserpentine belt replacedall idler pulleys replacedheadliner replacedoverflow tank for the radiator replacedI do not believe that the service rep I was dealing with ever had his mechanic even examine my car. I think he was just trying to give me a high enough cost to drive me away from the dealership, and for that effort, he got to keep $119 of my money.

Vijay Khandekar

Feb 20, 2015

The whold experience was quite pleasant. Usually I hate going through the car buying process at dealers haggling over price etc. But this was a very different experience. I would recommend this dealer and the sales person any day.

Donna

Feb 20, 2015

Mr. J. Bui was punctual we had a 5:30 appointment. The car was immaculate. He was attentive , and knowledgeable.This was the best car buying exp I have had .I recommend him and the dealership for your next car purchase.,

Coco

Feb 19, 2015

Feraz (Frankie) took great care of me and my truck! He made sure to keep in touch with me while my truck was getting serviced and made my experience with mercedez benz greenway pleasurable! I recommend anyone got there especially if Frankie is helping you!

T Smith

Feb 18, 2015

Our salesman, Mark Keilty, provided for an informative, low key environment for making our new car selection and purchase decision.

Majdi

Feb 18, 2015

I am really impressed with the great and very professional service I experienced during my car buying process at Greenway Mercedes. My sale person was truly exceptional. Leigh Bennet really made my car buying experience enjoyable and everything went like a breeze. I got the best deal I was looking for and Many thanks to Leigh who made happen.

Enrique Castro

Feb 17, 2015

Pedro was very efficient in all aspects of our purchase. His knowledge in helping us through the process of selecting our car was excellent. I will recommend Pedro to other friends and family members.Dawn Villarreal was also a great help in financing our car through Mercedes Financial Services.

redglk

Feb 16, 2015

Alex Star was amazing! Came to the dealership a few weeks prior to purchasing my new car and met Alex. He was informative, welcoming and NOT pushy. We went on a test drive and he was very knowledgeable about the car. Didn't end up purchasing the car that day but a few weeks later when I was ready, I called him and he immediately knew who I was. I showed up at the dealership that afternoon and the car was ready for me. The short time I was there, he was friendly, genuine and was honest with me the entire time. Less than 2 hours later I was out the door with keys to my new GLK. He followed up with me 2 days later to check in and see how I was enjoying my new car. I work for a company that is known for customer service so my expectations are high and Alex delivered. Alex is the reason I will be back and I will tell anyone interested in buying a new car to go visit my new friend. Thank you, Alex for giving outstanding customer service.

Tillie Glockenspiel

Feb 11, 2015

Mike Maidenberg did a superb job, answering all of my questions about different models and letting me do several test drives.

Malgorzata Chiarenza

Feb 11, 2015

It is 4th time I use this dealer for purchasing/leasing an E- class Mercedes.The dealership is super and the personnel are friendly and competent.

JZ

Feb 11, 2015

Always a pleasure to work with such a professional staff!

Angela M. D.

Feb 9, 2015

My last car purchase was such a traumatic experience that I was very reluctant to enter another car dealership again. Mike Watkins, & Mykel Walker at Mercedes-Benz of Houston Greenway Plaza changed my negativity into an extremely positive & rewarding experience. The entire process was very professional, non intimidating, courteous & pleasant. At no point in time did I ever feel that I was being rushed or haggled into making an uninformed decision. I would definitely consider future purchases at this dealership. Wonderful service. Thank you.

Dawn of Lake Charles

Feb 5, 2015

From the moment we entered the dealership, everyone was courteous, friendly, & helpful. Even before, Navid contacted us to let us know our lease was ending & was helpful finding a new car for us. He had some models I was interested in already waiting for me to test drive when I arrived. I felt pampered at this dealership!

Cori Velotta

Feb 4, 2015

My experience has been great so far. I am hoping i will continue to have positive experiences.

Jennifer C.

Feb 4, 2015

I had recently been involved in a terrible car accident so I was not in the best of spirits and dealing with pain still from the incident, so I wasn't in the mood for nonsense. I can say that is absolutely not what I experienced with Mark Meyerson, He was so courteous and accommodating throughout the entire process. This was by far the best experience I have ever had in purchasing a vehicle. Mark was not the only one that was great, the financial manager Tarique Nizamani was also extremely polite and very professional and kind. I cannot express how comfortable they made me feel and ;the lengths they went through to ensure I was taken care of and happy with my purchase. Truly a very professional and accommodating facility!

Hasan Mahmud

Feb 3, 2015

Mr. Rokanuzzaman Chowdhury was very professional and helpful in leasing my new E-350.He guided me in every step of the way of my lease. Beacuae of him and others work with him I will recommend my friends and family members for MB Sales and services.

Arzu Hatipoglu

Feb 3, 2015

Mike my sales manager was very easy to work with but most importantly very patient and negotiable Good asset for greenway mercedes

Steve Thistle

Feb 3, 2015

Salesman went above & beyond....as usual. I have purchased numerous cars from Mercedes Benz Greenway. Every transaction has been a pleasure.

Vanessa Funes

Feb 3, 2015

I am a first time buyer, and I had no established credit. I walked in with dreams to getting a Mercedes. My sales man Mike Watkins was awesome! He was very upfront and did not beat around the bush about anything. He was not one of those annoying car salesmen which was surprising to me because I have had to block some of how annoying they get. Mike was there through my whole process he was consistent and showed that he genuinely cared about me getting this Mercedes GLK. Just when I had given up he gave me great advice that I took and got approved for my first car! I am so in love with it and if it wasn't for Mike I do not know what I would've done! Thanks MIKE!

Leigh Evans

Feb 3, 2015

I had a great experience purchasing my car from Mercedes Greenway. Everyone at the dealership was nice, helpful and made the process an overall excellent experience.

Erika Henderson

Feb 2, 2015

Jay Gomez has continued to provide exceptional customer service long after the sale.

Carla

Jan 28, 2015

Bought a 2009 Volvo S40 December 3, 2014. During the negotiation process, was heavily sold that the car had been through an extremely thorough 125-point inspection. I was guaranteed the car was in as good of shape as it could possibly be, and that I could rely on the fact that Mercedes-Benz of Houston only sales cars in exceptional shape. Other dealerships, Don said, just put "lipstick on a pig." On Jan. 21, 2015, seven weeks after buying the car, it started to get hot outside, and I noticed the A/C wasn't working. I took it in to have A/C checked and found out CV axles were completely blown out. To have the A/C and CV axles repaired has cost me $3500. Greenway made me feel like a thief for negotiating the price of this car down a bit because they would not make any sort of profit. Both Don and Brent were very upset about what I was willing to pay for the car, but very reluctantly relented. Now that I know they sold me a car that needed $3500 put into it right away, I'd say they made a pretty fantastic profit. I'm pretty sure, if you're reading this, you know as well as I do that within seven weeks, the A/C did not suddenly develop several leaks, and the CV axles did not suddenly go out. Those problems were overlooked, plain and simple. Do not rely on this dealership's word.

Rebecca

Jan 28, 2015

Brent was great!!! Thank you for assisting us with purchasing a vehicle I love my new jaguar!

Aurora Diaz

Jan 26, 2015

it was wonderful and Jessica Naegele did an awesome job at helping me

Dalton

Jan 22, 2015

Took my car in for a B service and also to do a multi-point inspection and the service was great and the advisor was also very knowledgeable and helpful. Will surely be back

Hao Yuan

Jan 21, 2015

I had a great experience with Mark Meyerson in this dealership. He was prompt on email responses, patient to the test drive and straightforward with the price negotiation. I bought the car the first time I walked in and came back with a great deal and the car I wanted. The whole process took less than an hour. I would recommend this dealership and Mark Meyerson to anyone that is considering buying a Mercedes.

Sam

Jan 21, 2015

It was my first time buying a Mercedes and it was the best experience I've had at a dealership

Dr. Louise T. Bell

Jan 21, 2015

Rick was WONDERFUL! He showed us very clearly about all of the items on my new Mercedes. We are senior citizens and he never seemed to be rushed with explaining some features several times! He helped us transfer all of the numbers on my cell phone to my car. He drove around the block with us as he pointed out features that might be confusing. We will certainly get our next Mercedes from Greenway Plaza location IF Rick still works there. Dr. Louise Bell

Judy

Jan 21, 2015

Everyone at this dealership was very helpful and nice, especially my salesman. He made sure I was getting everything I wanted for the right price! I would recommend going here for new or used!I love my car!

ISRAEL DIAZ

Jan 20, 2015

I JUST PURCHASED A 2015 E350 FROM MARK MEYERSON AT GREENWAY MERCEDEZ. HE MADE TRANSACTION ON PRURCHASE VERY SMOOTH AS WELL AS THE TRADE IN. MARK WAS VERY STRAIGHT FOWARD SINCE THE FIRST TIME I SPOKE WITH HIM ON THE PHONE, I RECOMMEND MARK AND GREENWAY FOR YOUR NEXT MERCEDEZ PURCHASE.

Rob in Katy

Jan 19, 2015

I found the car easily on Cars.Com, received very fast follow-up and interest in my inquiry. The visit, test drive, and conclusion of the sale was efficient, and the staff were friendly and professional

Aijaz

Jan 17, 2015

I had a very positive experience. Everyone was very professional, not at all like many of my previous visits to dealerships. The process was simple and straight-forward. I'm enjoying my new Mercedes.

Franklin

Jan 16, 2015

Good. Everyone was courteous and efficient. I will return just to have a nice visit.

Seeta N.

Jan 16, 2015

Great customer service at Mercedes Benz Greenway. I felt at ease buying my Mercedes Benz C-400. Surender K. was great to work with!

Matt Ross

Jan 15, 2015

Excellent follow up, I purchased through the internet sales department w/Brent H. he did an excellent job, even through the hectic pace of the Christmas/NewYears holidays

Leisa

Jan 14, 2015

Thank you Laurie Godfrey (Sales), Don Callier ( New Car Manager), Will Richardson III (Finance Manager) I appreciate each one of you and the assistance you provided.

Kim Miller

Jan 13, 2015

Great experience purchasing a 2015 Mercedes at the Greenway dealership. Mark Meyerson is just the right amount of helpful, not at all pushy but will get you all the information you need and very efficiently. He responds almost immediately to emails and phone calls and follows through with whatever you ask. I had been looking for a couple of weeks, but decided to pull the trigger on Christmas Eve and though the car I was interested in had already sold, he was able to get me exactly what I wanted from another location that very same day.

Shawn J.

Jan 12, 2015

We recently worked with sales associate Kaly Crosbie to purchase a new car. Kaly is a wonderful sales associate, and the entire process was pleasant and smooth. We would happily work with both Houston Greenway and Kaly again!

GLAlover

Jan 12, 2015

It was my first Mercedes and thus location made it a great experience. I will definitely come back to this location for my next purchase and refer others!

Carolyn

Jan 11, 2015

I had been trying to purchase a car for several frustrating weeks. When I saw the advert on the Nissan Pathfinder Platinum I knew it was the car for me. The dealership made it easy and hassle free and I was able to drive it home even though they had just acquired it, they got it ready in a surprisingly short time.

Allan Cameron

Jan 6, 2015

I recently purchased a 2015 Mercedes GL Class from the above dealership. I would highly recommend Ali Akhavan, the sales person I was referred to. We looked at several vehicles together over a period of a couple of weeks. He was extremely helpful with a thorough knowledge of all of the different features of the models I was comparing. He also helped us maximize the available discounts on the purchase price; negotiated directly with his manager on my behalf and worked with the financial manager on the paperwork with me. The only downside with regard to this dealership compared to other companies in Houston is the rather cramped customer waiting area and the lack of decent refreshments - if the process takes longer than anticipated and you are waiting for a longer period of time.

Lou

Jan 3, 2015

I purchased a Mercedes GLK350 from Greenway Mercedes of Houston and had a great buying experience. Was able to trade-in and purchase a car in less than 2 hours.

Larry

Jan 3, 2015

Dealership was amazing. O'Bryan, my salesman was excellent.

yongheng huang

Jan 3, 2015

We purchased a new C300 from Greenway in just one visit.

Kyle

Jan 1, 2015

Purchase a used truck. After finally getting the paperwork all straight the truck arrived at my doorstep. I am pleased!

Amir

Dec 31, 2014

The sales man was very very knowledgeable about different classes and their specifications. Heard me out very professionally and fit my desires into a GLK that I believe was the best choice for me now that I am driving the car. I drive a C class that I bought in Fremont CA and kind of made be hating Mercedes that used to be my dream car and I revived this dream again with my new purchase. GLK diesel was my choice and thank to Seyed and Mercedes in Houston that helped me chose my best choice.

Brady

Dec 30, 2014

This was my 2nd purchase at Greenway. The first experience was great and the second one even better. Service is always excellent. I'll never go anywhere else.

larry strickland

Dec 29, 2014

Mark Keilty was very polite and helpful on everything .

Silvia Mendive

Dec 27, 2014

My experience was excellent. The process went smoothly and everything was explained to me beforehand. Thanks

Eddie

Dec 26, 2014

This was the first time I felt that buying a car was not a hassle. The team at Mercedes is great to work with.

Jacqueline Kelly

Dec 26, 2014

My salesman, Brent Hathorn was on of the finest I have ever had. Not only did he do everything he said he would do but, he was always extremely cordial, nice and punctual. All during and after I took possession of the car he followed up with several long distant phone calls to make sure everything was as it should be. I highly recommend Mercedes Benz of Houston Greenway and this top salesman Brent Hathorn.

Christina Estrada

Dec 26, 2014

The whole process was so easy, no hassle at all! Everyone was willing to help and make my experience one I'll always remember.

Tina E.

Dec 26, 2014

Rik/Sales and Will/Financing were great! They really made the entire car buying experience easy and pleasant.

Brent Cordell

Dec 25, 2014

Purchased a car and was completely satisfied with the level of professionalism and friendliness of the staff. Pleasure doing business with them and I would highly recommend to anyone looking to purchase a new or pre owned vehicle.

JForrest

Dec 25, 2014

When I got to the dealership, I was greeted by a salesman name Mike Watkins and he was so patient and polite he made my First Benz experience so wonderful.

Reggie Hill

Dec 24, 2014

I visited Mercedes Benz of Greenway to look at purchasing a used Mercedes Benz. I was approached by Mr. Larry Markowitz who proceeded to answer my questions about the used vehicles available. He then proceeded to advise me if I was interested in a late model used Mercedes it would be interested in purchasing a new 2015 model as the price difference in a new one verses a used one was not that much increase and I would benefit more by purchasing new. After further evaluation I realized he was correct and was rendering honest advice. I have had my new Mercedes Benz now for over two weeks and am happy with the decision I made and would like to thank Mr. Markowitz and the staff at the dealership for their advice and professional way they handled my purchase and would not hesitate to recommend them to anyone who is interested in purchasing an automobile from this dealership.Sincerely,Reggie Hill

Lanfang Guo

Dec 24, 2014

The sales agent is very knowledge and very helpful.

Courtney-leigh

Dec 23, 2014

I have been a customer of MB Houstom Greenway for years and will never go elsewhere to buy my vehicles. Thank you Surender Kamnani and the MB team for making each experience a pleasant one.

Frank Devine

Dec 23, 2014

Don Callier and the staff was wonderful - Tony (Anthony - Service Director) has been fantastic.We had a defective tire blow out at 800 miles and the Green way team was very attentive to the repairs and service.

Mary A. lowery

Dec 22, 2014

The scheduling and work were excellent, staff very friendly.

Kyle Martin

Dec 21, 2014

My sales person, Coco Godinez, and Mercedes-Benz of Houston Greenway did a phenomenal job. I had the best car buying experience I've ever had and my new C400 is even better than I had hoped. A great dealership, a great salesperson and a great car. I couldn't ask for more.

Ray H.

Dec 20, 2014

If you would like to have a hassle free car buying experience go see Ali Akhavan and Mark Meyerseon at Mercedes Benz of Houston Greenway. They make sure you walk out of dealership as a winner and get the deal you wanted. They earn your trust easily, and you will be surprised to see how hard they work for you to make the car buying experience a pleasant one.

simon

Dec 19, 2014

i specifically asked the sales guy, Alex if the car had been smoked in. He replied that it had not, yet on the day I picked it up all the windows were all down and once I started driving home it was obvious to me that a smoker had owned the car. While I understand language such as, "not to our knowledge" or "I don't have any information on that" I would expect when I purchase a car from a major Mercedes dealer not to get the used car run around. My wife won't even ride in the car until I get the smell completely out of it. Will not be a repeat customer

Michael Malveaux

Dec 19, 2014

Rik was a very good salesman and Takeo was a great Finance person. Good experience, will definitely go back in the future. I do recommend Mercedes-Benz of Houston- Greenway

Michael M

Dec 19, 2014

Worked with Brent Hathorn in Internet Sales (pre-owned). Good experience. With a $500 deposit, he held the car until I was able to travel to Houston the following day to look at it. Worked with me to get the car inspected by an independent third party. I would not hesitate to contact him again when I need another vehicle.

05Suburban

Dec 19, 2014

Purchased car from an online listing as I live out of state. Contacted Rik Hambright, and he was quick to sen addl pictures, a Carfax report and a walk-around review. He handled all of my financing, prepped the car, and had it ready for pickup so I could fly in, quickly sign papers and get on the road home. Everyone at the dealership was friendly and professional. Great group of people.

Anupam

Dec 19, 2014

I bought a new ML 350 from here.... Coco was very nice, friendly and helpful!

hbot

Dec 16, 2014

We just purchased a preowned vehicle and after three weeks of ownership, would you believe the dealership called us and told us it was urgent for us to come in and re-do the contract because they made a mistake on our financing and now want to charge us a higher interest rate? Yes, I am a real buyer and YES I am highly insulted that they even had the audacity to think they could call me with regards to an issue that clearly sounds like an internal issue to me... Not sure the contract has a clause stating that seller retains the right to change terms at any time, thus requiring the buyer to come in and sign new paperwork with different terms. Sounds like they're itching for bad publicity from reading their other reviews, too. I do not blame my salesperson for this - therefore I will not mention his name. The management botched this and they need to do the right thing, which is to fix it and "IF" for some reason they needed to have a different contract signed stating the EXACT SAME bottom line, then they might want to handle the situation with a little more class as far as their customer facing lingo is concerned. Having the sales guy call us and leave a message to call - it's urgent - and then nervously tell us everything has changed is really cowardly, pathetic, and unethical..... bad business!!!!

K Lo

Dec 10, 2014

Best buying experience ever!!! Bought a new 2015 GLA 4matic. Sales Assoc Mr Navid was excellent and professional. Price also could not be any better.

EmilyM

Dec 10, 2014

I had a great experience at Mercedes Greenway Plaza! Maria aka "coco" helped me find the car that is perfect for me! She was able to answer all of my questions and truly set me up with the perfect fit car!

Ayodeji Arojo

Dec 10, 2014

Peter simplified the buying process to be more buyer friendly and look extraordinary simple to drive a mercedes benz ' God's signature vehicle'

Marguerite H.

Dec 6, 2014

My car, a 2013 GL550, was hit over Thanksgiving. My husband thought it would be best to buy a new vehicle to replace it and got with Leigh Bennett at Mercedes Benz of Houston Greenway to see if he could find something I would want...I loved my old car! Less than 24 hours later, I was driving away in a 2015 GL550 just like my old one! Leigh Bennett is the perfect sales associate for me. He's knowledgeable, helpful, and considerate. He never pushes products I do not want and makes great recommendations based on my feedback. He takes good care of me and I drove away loving both my car and my experience. While I hope I won't need a car soon, I will definitely deal with LEIGH BENNETT again when I do.

Alvaro Duenas

Dec 5, 2014

I bought a Mercedes Benz C-300 Class , I am totally satisfied whit the performance since the previous Mercedes that I Drove , This Mercedes Benz Dealer in Greenway Plaza , also is highly recommended by myself , services , quality and all those friendly employees , who knows what they are doing .

Joakim1965

Dec 5, 2014

When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was told the service would take 2-3 hours - I was called that it was complete after 7 hours! However, they recommended an additional bulb change. I approved it and was told to be on my way as this was a quick fix and the car would be ready upon my arrival. 3. Once I arrive I had to wait for 1.5 HOURS before my car was ready - this is now 8.5 hours for a regular service!!!!!! While waiting I approached the service desk 3 times to inquire and each time I was told it would be another 10 minutes or so. 4. After paying my bill I discovered that the $50.00 discount I had turned in for the service had NOT been applied 5. After the service I was emailed by Tammy Jackson saying I would receive a customer service feedback from Mercedes Benz AND that she would contact me the day it was sent. I replied to her email with the above notes requesting a conversation. I sent 1 reminder that I wanted to speak with her as well as left 2 voice mail messages. 6. After over 45 days of NOT receiving the survey NOR hearing from Ms Jackson I called and asked to speak to the GM. I had to leave a message. The message was returned after a few hours by a Mr. Jose who asked to look into the matter and get back to me - which may take as much as 7 days. That is close to 14 days ago at this point. 7. Today I called and again asked to speak to the GM to ensure he is aware that the staff DO NOT return phone calls NOR Emails within a timely manner nor when they say they will. I was low and behold connected to Ms. Tammy Jackson who explained to me that the reason she had not called back is that Mr. Jose had said he would and was now inquiring if he never called me. For a Mercedes-Benz dealership I would give them a NEGATIVE rating IF I could on this site as well as others

JordanTK91

Nov 25, 2014

Sharp, motivated. Ambitious. Describes my sales experience with Alex star. This man worked hard to get me in a car within maybe a hour in half. Nice, helpful. Suggestive. right when we sat down he was quick with a game plan on budget, year, model. I left satisfied and it wasn't worried signing the papers like some other salesman maybe leave you feeling. Works very fast. This guy hustles hard for your statisfaction.

Chau Dang

Nov 23, 2014

Nice car!!! I was happy to get the Mercedes of Houston Greenway. Jay is a super friendly sales men.Even after the purchase I called back a few times with questions and he was more then happy to help me, thanks guys!

Service is a must

Nov 20, 2014

This my 5 MB. I have bought 3 at MB Sugarland. The problem was I bought a 2014 C250 in June and was not happy with it , too small. I decided to take the loss and move to an E 350. Sugarland did not have what I wanted in the pre owned so I searched and found it at Greenway. I found that sales man to be stale and uninviting. The deal was an easy one. I did not even ask to test drive the car. I already knew the feel and drive of a MB. This was certified so no worries. The issue stands with the service. I just did not feel welcomed. I felt like the sales person was not interested in making a 50 k sale. Maybe he had bigger deals to close. I should have walked out but I wanted this car. I had learned my lesson by buying the 250. In short I do not recommend this dealership. I will certainly not ever do business with them again.

Meredith vu

Nov 18, 2014

Best dealer with great service. Robson is very helpful seller

Sten Gustafson

Nov 15, 2014

We just bought our fourth Mercedes over the past 13 years from Mercedes-Benz of Houston Greenway, and the experience was as good as the prior three purchases. Ali got me in and out of there as quickly and efficiently as possible, and negotiated quickly and fairly. Hopefully I won't need any maintenance any time soon on this new purchase, but all of our experiences with the service department over the years has been outstanding, and frankly is the main reason we keep coming back.

Jena' Hatchett

Nov 14, 2014

Working with Mark Meyerson was a pleasure. I was in in August to begin to check out the Mercedes SUVs. I was not ready to buy at that time. Mark stayed in touch, but I didn't feel at all pressured. Yesterday (Nov. 12th) I finally bought an ML400. Mark and the dealership in general were really on top of things. I'll certainly return to the dealership for service and future purchases. Great experience

Rushforth91

Nov 13, 2014

Hector Cardet was an extremely helpful and courteous Salesman. He was extremely helpful and sorted us out straight away. I walked in on Monday afternoon and Drove my new car away on Tuesday afternoon. Very smooth process with no snags. I was impressed with the setup and would definetley recommend Greenway to anyone who wanted to buy a Mercedes.

smiley stewart

Nov 12, 2014

This is my first experience buying a Mercedes at Greenway and it won't be my last. Rik, my sales associate, made the process so very easy. I plan to send him potential customers in the future. I am also a Mercedes fan for sure.

Mattatkespo

Nov 11, 2014

Brent Hathorn at Mercedes-Benz of Greenway was a pleasure to work with, we are loving our pre owned BMW 1 series. The price was what I was looking for and the car itself was in great condition! I felt all my questions were honestly answered and felt comfortable driving away with my new ride! The dealership is a beautiful place and the staff is friendly. I will definitely purchase another car from Brent and send family and friends to Mercedes-Benz of Greenway! Thanks to everyone at Mercedes!

GIGI

Nov 4, 2014

Great car buying experience. Hassle free and quick. Joseph Washington was great!

Monique

Oct 29, 2014

Ali Akhavan was very upfront, helpful, and pleasant to work with and purchase my car with, I look forward to future purchases with Ali and thank him for an amazing experience.

Fatima Chahadeh

Oct 29, 2014

Mercedes benz of houston greenway is the best mercedes dealer in the houston area.. They have a good sales team i bought my vehicle from Coco she was real respectful and nice..She took time to go show us all the vehicles they had available this dealer they had a real good inventory and are honest! I recommend this Mercedes Benz of Greenway! Best buying experience i have ever experienced

Chris

Oct 22, 2014

I found the salesmen friendly and knowledgable. They were anxious to make a customer out of me and were willing to strike a deal that was amenable to both of us. I appreciated their attention and follow-up.

rodcab666

Oct 22, 2014

MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE.PROOF IN WRITING THAT MY REPAIRS WERE MISDIAGNOSED BY MERCEDES -GREENWAY, AND KEPT MY INSURANCE FROM ACCEPTING THE REPAIRS RELATED TO AN ACCIDENT.THE ATTORNEY GENERALS OFFICE CONSUMER DIVISION IS HANDLING THE MEDIATION OF THIS COMPLAINT,

CJohnson

Oct 21, 2014

Great job by the team at Houston Greenway Mercedes Benz

Fheryl Prestage

Oct 21, 2014

Many THANKS to Mr. Joseph Washington, Mr. Will Richardson III and Mercedes-Benz of Houston Greenway for a great purchasing experience! The service and assistance was absolutely superb!

Caprice

Oct 18, 2014

Excellent service from Carol. Very helpful and efficient. Car is awesome!

Julius Sawyer

Oct 11, 2014

My experience with Peter was extremely pleasant: I was only trying to check on my trade-in a 2013 BMW 528I; But after talking with Peter, It was almost impossible for me not to look at the inventory. This salesman is top Shelf, and I recommend that he be promoted . I am an Engineer I love the BMW, but Peer made a believer out of me. I most definitely recommend this Dealership to all my friends.

JIT

Oct 10, 2014

Excellent type of service from sales, financial to technical support.

3RD BENZ PURCHASE FROM GREENWAY HOUSTON

Oct 8, 2014

GREENWAY MERCEDES OF HOUSTON LOCATION WAS HELPFULL, CLEAN, DIVERSE, AND WITH A VERY GOOD FINANCING DEPT. I HAD A SAFE FEELING WHILE WALKING AROUND PARKING LOT BECAUSE GOOD SECURITY I ALSO NOTICED WIDE RANGE OF CAR INVENTORY WITH ALL COLORS THEN ENTERING FACILITY I NOTICED ALL OF THE SALESMEN WERE GREETING CUSTOMERS WITHOUT BEING FAKE OR TOO PUSHY TO SIMPLY MAKE A CAR SALE ETC.... UNLIKE SOME OTHER DEALERSHIPS I VISIT THROUGHOUT HOUSTON. MY SALESMAN DID NOT TAKE ADVANTAGE OF ME AND ONLY TRY TO SELL CAR TO MOVE OUT INVENTORY....HE HELPED MY WIFE GET A NEW CAR DESPITE MY MONEY WAS KINDA LOW FROM DEALING WITH VARIOUS CAR REPAIRS AND THE BAD ECONOMIC TIMES. I NOTICED HIGH END EXOTIC PRE-OWNED CARS AVAILABLE FOR WEALTHY CONSUMERS WHILE NOT LEAVING OUT THE REGULAR CONSUMERS WHO ARE ON A BUDGET AND SIMPLY NEED A SAFE NEW OR PRE-OWNED DEPENDABLE CAR TO DRIVE. NICE LOOKING CLASSY LADIES AND MEN WORKING ALL OVER HUGE FACILITY AND BEING VERY PROFESSIONAL. THE SERVICE DEPARTMENT WAS VERY FAST AND ACTUALLY HELPING CUSTOMERS WITH SERIOUS CAR REPAIR PROBLEMS ETC... I WILL BUY ANOTHER CAR FROM THIS LOCATION IN FUTURE

S.Martin

Oct 5, 2014

The customer service was superb! The sales person, Jay Gomez, was very attentive, conscientious and professional. He called and kept us up to date on the delivery of the car. The buying process was quick, efficient and easy because Jay had already emailed me the price including title, tax, etc. I would highly recommend this Mercedes dealer to all my friends and family. In fact my husband is thinking of buying a mercedes next year from this dealer!

Ruby Red

Oct 2, 2014

Mark Keilty was my salesman and he was great. Most salesmen try to pressure you into a purchase, but he is completely different. He really listened to my concerns and to what I wanted. I had a bad experience attempting to purchase a car a few weeks before, but they tried to tell me "what I did and didn't need". Mark took time over a couple of days to help me select a car that fit my criteria and my budget. The finance and "getting acclimated to your car" processes were also pleasant.

JoyceTX

Oct 1, 2014

My expereince was everything I could have hoped for and beyond because I was almost sure I would leave with aused car but the team and especially my sales person worked to get me just the car I wanted. My expereince at this dealer was just opposite a dealer that I visited earlier in the day. The atmosphere here was welcoming and friendly and created a comfortable environment which is needed for major car buying decisions. Harshad Patel was so attentive and and went above and beyond to make a mutually satifying deal. I highly recommend him!

CBJ

Sep 30, 2014

Stan Smith is an awesome salesman who has been in the business a long time. He has sold me four or five Mercedes in the last 20+ years. He knows the business and he knows the Mercedes vehicles. Stan always treats the Customer with respect and integrity and he develops a positive relationship with the Customer. He is the BEST!!

Rosana Weber

Sep 25, 2014

My first experience dealing with the Sales Manager (Jay Gomez) and the entire member of the dealership made me go back to buy my second Merc in less than 3 yrs. Service is impeccable, fast and very efficient. My entire car shopping experience was made easy because of their professionalism towards the customer. I would certainly recommend this dealership.

BK

Sep 25, 2014

I recently ordered/purchased a CLA 250. The entire process was smoother and quicker than expected. I was updated throughout the entire process and this was the least stressful new car purchase that I've experienced.

DPortillo

Sep 24, 2014

My sales guy O'Bryan was superb. My 1st experience buying a Mercedes and he made the buying process very smooth. I am extremely happy with my new vehicle!

Wen

Sep 23, 2014

I purchased a new vehicle from Greenway Mercedes-Benz. The service is good. Ali Akhavan responded my email quickly. And he helped me a lot to find the vehicle I want and gave me a very good price. It was a very pleasant experience.

Jo Ann

Sep 23, 2014

Best sales rep is Mike Watkins. Worked really hard to get me the vechile of my choice. Very professional and always looking out for the customer. Made my buying experience such a pleasure.

CubanMD

Sep 20, 2014

Recently purchased a vehicle from Mark. He was very professional and made every effort to help me finance the car. Very accommodating with my schedule Thanks Mark

o j lawal

Sep 19, 2014

This is my second time I am dealing with the service dept. The convenience the dealership provided is outstanding. The caring shown by the staff; from the valet to the service rep is incredible.

KLL

Sep 17, 2014

My wife and I have been Mercedes owners for 20 years. Our recent experience with Mercedes of Houston Greenway was definitely the best we have had when shopping for a new car. In general I hate the whole car buying experience; however, we were helped by Jay Gomez who turned it into something bearable. The whole sales group tried to understand what we wanted, and how we wanted it. In general I walked away feeling that we had received a fair deal for both sides. Cant really ask for any more than that. I will definitely return for the next one and hope Jay will still be there.

M.A

Sep 16, 2014

We just leased a new E class Green way. We dealt with said and he is one great guy to deal with. He did everything in his power and then some to give us a good deal and make us welcome and as ease. I relay enjoyed talking and dealing with him. If you in the market for one go and talk with him.

Lena Reeves

Sep 14, 2014

I recently bought a Mercedes E 350. Our sales man Rokan Chowdhury was great.! Very compassionate especially dealing with us, I highly recommend using him at the dealership. Hands down.

LaTonya

Sep 11, 2014

I must say that Mr Washington was great. He was very knowledgeable in helping us make our decision. We are very thankful for the care & concern he had every step of the way. He made the process easy not long & overwhelming. Mercedes-Benz of Greenway has the best staff & the best car selections.

S. Torres

Sep 10, 2014

Exceptional service from everyone at the dealership, especially Bryan Mullins and Dawn Villarreal. They were willing to stay late and even fix later problems with the deal. Their service through every step was great. Can't wait to refer friends and do future business here.

healthypat

Sep 10, 2014

Surender made our visit to Mercedes-Benz Houston Greenway very pleasant. He found the exact pre-owned vehicle that we wanted...a silver ML 350. Yes, we would buy from Houston Greenway again.

Galveston Longhorn

Sep 10, 2014

My salesman, Peter, found the exact car I wanted and had it brought in from another state. He was very courteous and helpful. This is my first Mercedes but most definitely not my last.

Norma Santos

Sep 10, 2014

As soon as we arrived we got an amazing attention by Hector Cardet. He answered all of our questions and gave us the best advise. He took the time to explain me all the functions in the car and taught me how to use them. I also observed how others were treated and everyone around was happy to go there. Also we had a great service from Dawn Villareal.

Qratings

Sep 6, 2014

I went to Greenway Mercedes just to look around and get some info on used Mercedes and ongoing maintenance costs expecting to be treated like a stray dog or pauper infringing on some sacred oasis only for the rich and influential of Houston and the surrounding posh neighborhoods. Fortunately what I found was not at all what I was expecting, instead I met a young man named Mike Watkin who met me in the used car area, got me a cold bottle of water on a smoldering hot Houston evening and proceeded to walk around the lot with me answering questions and proposing different cars for me to look at and drool over. A couple of times he excused himself to go inside to look for some other possibilities that had just come in and we're not prepped to go onto the lot yet. Once I found a very beautiful Mercedes which I knew I could never afford Mike suggested that we see what could be done it and to look for some other hidden jewels he had discovered. It was a very cordial, friendly, respectful, professional and nice experience when I had expected so much less. I have since returned to purchase my dream car having to admit that so far it has been to date one of the nicest car buying experience I have had in many years. I might even return to buy another Mercedes for my wife as we'll next week, time will tell. I will be returning and sending my friends there if this dream relationship continues to surpass my expectations. Q

Brooke

Sep 4, 2014

Ali Akhavan is the best sales rep and made my purchasing experience amazing. I will definitely be returning to Greenway Mercedes Benz and referring as well! Thank you Ali!

Pleased as Punch

Sep 3, 2014

Buying my new GLK couldn't have been easier. Robson helped us custom order the features we wanted the ride to have. The entire staff was helpful and very professional. Can't wait until the new dealership is built in The Woodlands and any maintenance needs can be handled a few miles from our home.

John Davis

Aug 31, 2014

Speak to Brent Hathorn. Very helpful. good knowledge of stock and car features. Above all, Brent takes your calls! This is very important. Amazingly, we went to Brent for a second-hand pre-owned vehicle and ended up buying a brand new vehicle and we are extremely happy. Additionally, we were as complicated a customer as you can imagine as an expat and Brent had tehee patience to help us make this work with our expat financing. Already talking to Brent about car number two. Highly recommend Greenway Mercedes and Brent. Thanks for your help. John and Fo.

Mike

Aug 27, 2014

Team Members of Mercedes Benz Greenway and very knowledgeable trustworthy and friendly.

Tracy Mag

Aug 27, 2014

This was a very good experience and would recommend to anyone.

Denise Feher

Aug 25, 2014

Coco at Mercedes-Benz of Houston Greenway is exceptional. She truly gives world class service. This woman knows her stuff! I went into this journey of purchasing a new vehicle after my vehicle was totaled in an auto accident where I was rear-ended by a driver who was texting! Needless to say, I was not expecting to have to purchase a new vehicle so soon after I had paid off my Lexus! I have always wanted a mercedes. So, I decided to weigh my options. Once I met Coco, and she was able to show me a few options, I knew I was in the right place. Coco helped me make my dream of owning an ML 350 a reality! I am absolutely thrilled with my new SUV! Dawn in financing was also a delight! She made my purchasing my new vehicle easier than I anticipated. I have found a dealership I can trust. I WILL be back! Thanks again, Coco and Dawn!

J Mueller

Aug 5, 2014

Great experience in buying a pre owned vehicle for our daughter. I found exactly what I wanted in the second car shown to me. We bought it two days later. The process was quick and efficient, and she loves her new car.

REJ

Aug 5, 2014

Rik Hambright was a great guy to work with. He did a good job for us and made us feel comfortable. It was a smooth process from start to finish.

Tracy M

Aug 5, 2014

Carol Nguyen was very helpful and efficient in the purchase process of my awesome new car!! I would highly recommend the dealership, it's sales and service team to anyone. Thanks everyone.

AZuik

Aug 3, 2014

I recently leased an E350 and had a very positive experience with my sales rep, Jay Gomez. After quite a bit of research, I went to both local dealers to to find a specific car and received conflicting information. One rep in particularly completely made up pricing and offered a deal that he couldn't back up. Luckily I met Jay; he was the first to really listen to what I was asking for and to offer a solution that I hadn't realized previously. I felt that he genuinely cared about my full satisfaction. I signed the paperwork that day and picked up my new car three days later. I would highly recommend him to anyone in the market looking to lease or buy a Mercedes in Houston.

davidatadweartex.com

Aug 3, 2014

Hector Cardet was great to deal with. He made the buying process easy because he was knowledgeable, and informative about the process. Most importantly he was open and direct which made the buying process expedient. We walked in Saturday afternoon and left with the car by 6.

Tommy and Jocelyn Cole

Jul 31, 2014

Thankk you, Leigh Bennett as well as Jay, for assisiting us in purchasing our leased Mercedes. We are very pleased with the car,and how the transaction occured. You guys know how to put the "C" in customer satisfaction.

twestjr

Jul 31, 2014

Got the car I wanted at a price I could afford. i have purchased 5 S class cars from this dealer since 2001and 1 SL class. All have been great cars.

WC

Jul 29, 2014

Very professional, easy purchase process. Excellent customer service. Car was beautiful as described. My plane landed at 8 am and I was on the road driving home by 9am in the new 911.

satisfied customer

Jul 26, 2014

A truly wonderful experience. Would recommend this dealership to anyone!

FL

Jul 25, 2014

I live in upstate NY and could not check out their used Jaguar I found on cars.com. However, Mercedes-Benz of Houston Greenway according to their numerous positive reviews, are people you can trust. Brent Hathorn (internet sales) walked me through the purchase procedure showing great respect and patience. He took extra pictures, sent the mechanic's inspection checklist, and even gave me the name of a local trusted transport firm which delivered the car from Houston to NY in less than three days! I highly recommend this dealership and Brent Hathorn.

Mike H

Jul 25, 2014

Drove from Dallas to pick up a vehicle bought over the internet, Description was accurate and the process was quick, easy, and no hassle.

John D

Jul 23, 2014

Found a suitable car through the Greenway MB website. Brent Hathorn did his part to make the process go as easily and as fast as possible, which was my wish. Considering there was a trade involved, really went as smoothly as it could have. Highly recommend.

Jimmy W

Jul 23, 2014

Our 4th Mercedes from this dealer and more importantly THIS salesman. He is the best -- trustworthy, considerate, dedicated to helping you get what you want out of a car- we wouldn't buy a car from anyone else.

LDRichie

Jul 18, 2014

As in the past and currently, the Greenway dealership delivers service with a smile and then again with a smile from start to finish as with my Service Advisor (Very nice teeth by the way). Everything rises and falls on leadership, the Greenway dealership is the example of leadership principles being delivered in such a way to create customer bonding as in my case. Do no let good get in the way of great or great in the way of excellence go the Greenway way.

Joe Driskell

Jul 17, 2014

I rate Kevin Graves a solid 11 out of 10 in Customer Service. He schedules my maintenance appointments at times that are convenient to get in and out and minimize my traffic delays. He keeps me informed as to the progress of the work. After 5 years of working with Kevin I have never been disappointed with my maintenance experience. Since the Mercedes GL 450 is my wife's vehicle she reminds me when annual maintenance is due by saying " It is time to call Kevin Graves",

rodcab

Jul 7, 2014

MOST NEGATIVE TREATMENT AND WORSE SERVICE IMAGINABLE. MERCEDES LIED ON THE COMPUTER ASESSMENT OF REPAIRS TO THEIR ADVANTAGE, ON SEVERAL DIFFERENT ISSUES, THE MOST UNBELIEVABLE TREATMENT OF A SENOR CUSTOMERKEEO TRACK OF THE COMMISSIONER OF INSURANCE OF THE STATE OF TEXAS HADNDLING THISCOMPLAINT

bbrob123

Jun 20, 2014

I have been buying cars for 50 plus years, some new, some used. With only two exceptions I would have rather had root canal surgery. I cannot understand why most (it seems) salesman use the same old tired and abusive tactics to part you from your money., From the start, my dealings with Mike Watkins and his sales manager couldn't have been more professional and cordial. He treated us with respect and was very knowledgeable of his products. The car came with a 60 day limited warranty. The day after we drove 125 miles home with it, we discovered that the six CD changer did not work. I read the warranty word for word and I don't believe that they were responsible for my problem. But I was told to bring it in the next day and they would take care of it. Long story short, they kept it for the better part of two weeks, having to order a very expensive part to make it work. While they were poking and prodding the innards a "small oil leak" was found. Mike said that I would probably never notice it but they were going to make it right. It turned out to be a very simple solution.To sum it up, if you are in the market for a higher end vehicle and want to deal with someone that is really good at his job, and who it became evident to me, has the backing of management, Mike Watkins is your guy. The difference between the treatment and service I got at Mercedes-Benz Greenway with MIke and what I experienced with Momentum BMW was absolutely night and day.

SteinerCB

Nov 11, 2013

The service department lost our key. Our adviser Kevin said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remembered which employee initially tagged our key and then directed me to the parts department to purchase a new one.

pcmitchelll

Jun 25, 2013

In all my years of buying cars, I never would have described the experience as a pleasure until now. It truly was a wonderful experience with Navid Showai at Mercedes Benz - Greenway. Since I was a returning customer - although my old Mercedes was 12 years old - we chatted about the car I was interested in. When Navid learned that my long-term service adviser was no longer with the dealership, he tracked him down for me so I could thank him for his previous service. Navid also worked to get the best deal possible and followed up with me after the purchase to be sure all was well. You will be in good hands if you ask for Navid.

TicoHudson

Jun 11, 2013

Brandon Deere, my Sales Rep at Mercedes Benz Greenway in Houston, is awesome! He has proven to be a man of integrity, honesty and has a tremendous work ethic. Many say they care about their customers, Brandon has proven that he does. He and the staff at Greenway have been extremely helpful throughout the buying process and even afterwards! In short, I was faced with a rare mechanical issue with my 2007 MB E-Class 4Matic. The repairs were not covered by warranty, therefore I was literally stuck with a cost of over 1000 bucks. And this was within 60 days of purchase! There was nothing legally binding that would hold MB responsible for the repair. Brandon felt my pain and took it upon himself to plead my case with his superiors. Needless to say, they agreed to cover the cost of repair! I thank God for Brandon and the team at MB Greenway!

agasic

May 23, 2013

The day my wife and I walked into the dealership we met Cleo for the first time. He was eager to make a sale with the right vehicle. We were looking for an SUV. My wife finally settled on a GLK after Cleo supported her on her decision. We ordered a Blutech diesel model that was completely loaded. The negotiations were pretty straightforward since I had bought many MBs over the years (from other dealers). We took delivery of our vehicle and paper traded her 2011 E350 to my sister in-law. Everything went off seamless as the deal was finalized with me being 200 miles away! Kudos to Cleo! He was a gentleman and went the extra mile. My wife loves her new car and I must say I took it out for a day and found it every bit of excellence in German engineering! The dealership was successful in forging what will be a long term relationship. -Dr G

wcprovine

May 20, 2013

One of the greatest car buying experiences i have ever had. Alex Nguyen bent over backwards to make the deal right for me. I plan to continue to have my 2013 SL 63 serviced at this dealer. Jerry Goggins experience and friendliness makes your service experience pleasurable.

ovuncmutlu

May 14, 2013

Hector Cardet provides us an excellent service (once again). We keep coming back to Mercedes Benz Greenway because of this prompt, best quality and extremely professional sales/purchase experience. Thank you Hector C. & Thank you Mercedes Benz Houston Greenway. From start (vehicle options/selections) to finish (the purchase day): it has been a wonderful experience. We never feel rushed or pressured. Most important of all: we leave Mercedes benz greenway 100% satisfied, all questions answered and with a dream car. Two thumbs up!!

Ahunanyaanga

May 14, 2013

The Dealership verified the problem I was having with my car and promptly ordered the parts and fixed my car. Because I had had the same problem before, the Dealership graciously repaired the car. My experience with Mercedes-Benz of Houston Greenway has been excellent. I would also like the Dealership to know that my Service Advisor Chin is truly outstanding. He always takes the time to fully explain issues in a matter-of- fact way. He is very nice to work with. I would gladly recommend Mercedes-Benz Greenway to anyone buying or servicing a Mercedes-Benz!

SharonF38

May 3, 2013

Maria (Coco) Godinez, from whom we purchased a 2012 Mercedes Benz GL 450 at Mercedes-Benz of Houston-Greenway in November 2011, made the purchase of my new 2013 Mercedes Benz CLS 550 an enjoyable experience. It couldn't have been any easier. Coco is the main reason for the above review. She excelled in all areas - customer service, quality of her work, friendliness and the overall experience. She was very accommodating in working with us to acquire the vehicles at the prices we wanted to pay.I would not hesitate to recommend Coco Godinez and Mercedes-Benz of Houston-Greenway to anyone!I absolutely love my new vehicle and am so happy to have Mercedes Greenway so close. The remodeling of the dealership is fabulous. Don't change a thing!

carolyneh

May 1, 2013

Kevin Graves, my service advisor, is outstanding. He is always professional, helpful and explains the issues to my satisfaction. He is an asset to the organization and definitely I will refer my friends with Mercedes to the Greenway location.

og1rd0r

Apr 28, 2013

The car negotiation process is often known to be a hassle. Being that this is the first car I have ever purchased myself, I never once felt uncomfortable from the moment I stepped onto the lot until the moment I drove off with my C350. The entire staff is knowledgeable and friendly. The vehicle itself has spoiled me and I couldn't be happier. This dealer runs like the well-oiled German machine a Mercedes Benz is expected to be. Without question I would recommend this dealership to a friend, and I look forward to my next purchase.

kpgolfman

Apr 26, 2013

One stop shopping! Got it all done in a reasonable amount of time. Ali was great to work with! I would definitely recommend this dealership to family and friends.

dianefenzl

Apr 25, 2013

Mark Meyerson, my sales representative , handled the process very efficiently. He kept in contact with me for several months...never pushy, always friendly, calling to let me know he was available to assist me when I was ready. He was patient , experienced, and very knowledgeable. When I did come in to make my purchase, everything went smoothly. The car was delivered in perfect condition and Mark took the time to show me all the new features .The whole team at Greenway made me feel welcome and special. From the front desk to the Finance team....both Sean and Dawn in Finance were very friendly and professional. I enjoyed working with them.I will come back to this dealership again because of the great staff ,outstanding product and selectionI've already recommended the dealership to one friend . If you want to purchase a Mercedes....this is the place !

12015

Apr 25, 2013

Mike Walsh has been my service rep for more than 10 years. His assistance is excellent, which is why I returned to Greenway to purchase a Mercedes in 2009 and will do so when I purchase my next Mercedes, which will likely be this year or next. Mike always provides me feedback on the status of service and he never leaves me surprised. Greenway does a great job with its customers and Mike is the best of all!

stewsjazz13

Apr 25, 2013

From start to finish, everything was explained, we agreed on the price and signed the papers. In and out within 3 hours, truly the easiest car buy purchase.It was everything we wanted in a car buying experience. No pressure, guidance throughout the purchase and very good sales personnel and the financing was great.

Colonel92

Apr 24, 2013

This was my first purchase of a Mercedes Benz auto, Bryan Mullins was very helpful and took the time to explain the details of the auto I was interested. I have purchased several new auto over the years and have had good and bad experiences. This by far was the best. I am very pleased with my C250 and would recomend anyone to go to Greenway.

jakE500

Apr 22, 2013

I purchased a Mercedes E500 from this dealership. The car experienced a catastrophic sudden brake failure due to loss of SBC hydraulic pump. It was replaced under extended warranty. It had sudden total brake failure again after only 6,000 miles. The dealership refused to replace the part after only 6 months. Eric told me since it was already replaced once under warranty it is no longer covered and wanted $2500. to replace the defective part. I have purchased multiple vehicles from this dealership. I was treated rudely and dishonestly and I will never be back to this dealership again. Buyer beware......

kirkkrist

Apr 15, 2013

Kevin Graves at Mercedes Houston has serviced my cars for 5 years. The service and experience is bar none. At this Mercedes Greenway location, Kevin gives one the personal attention required to own a high in automobile.

Ms_Condor

Apr 13, 2013

1. Mike Walsh - Service - he is one the best guys around green way he and his team do an outstanding job- Kudos2. Alex Star- Sales- He took very good care of of every detail made buying mynew car seamless and easy and I got a great deal also-Kudos to Alex he is the guy to buy your car from give him your requirements and he will find you the car and the price to boot!-great sales person!Very happy with Greenway Plaza Benz

Ssww

Apr 10, 2013

Mr. Alex Star was a pleasure to work with! He was very helpful and knowledgable. He was professional and able to answer all questions. He worked hard and facilitated a good negotiation. Even after buying the car, he continued to follow up to ensure all is well. Customer service and satisfaction are very important to him. He will not steer you wrong!

Virginia4518

Apr 6, 2013

Jerry Goggins has been exceptional is his service. He has gone above-n-beyond to expedite, coordinate, and accommodate my vehicles needs and my personal needs for a loaner car. I am a single, working mother; hence, his assistance has allowed my personal and business schedule to "flow" with minimal interruption. Please thank him for me. His concern and work ethic is second-to-none. Appreciatively, Virginia

radstertx

Apr 6, 2013

Car was not equipped as described in advertisements. Told the sales person that I had discovered a small dent in the door; he said it wasn't there before and probably happened during the test drive (it did not). Sales person intimated that I misrepresented my trade in. Overall love the car but not impressed with the sales experience.

jmedina4021

Apr 4, 2013

OBryan Mullins, my sales rep, was more like a partner rather than just a sales person. He helped me thru the process, listened to my needs and made it happen. Exceptional work, by him, which in turn speaks a lot about Greenway Mercedes.Exceptional Personal Service by OBryan. He is a very worthy representative of the way Mercedes Benz Greenway does business. He is very knowledgeable, Professional, friendly and proactive. He made my time and experience worthwhile.OBryan was the key on my decision to buy two (2) Mercedes Benz in the same visit.Outstanding Experience

tgroberts

Apr 4, 2013

Mostly communicated over the internet to purchase. Best deal I could find in Houston/Austin. Was promised a quick delivery and they did what they said they would do and were kind, helpful and courteous.

sleepey57

Apr 4, 2013

I have never had such a pleasant car buying experience as I had Mercedes-Benz Greenway. The staff was very courteous, knowledgeable and took you from start to finish all the way. Our salesman Surender Kamnani was the best car salesman I have ever dealt with, he answered all questions honesty and provided a comfort level throughout the entire process.The expertise of all associates at Greenway Mercedes-Benz will make anyones car buying experience there a real treat. You felt at ease the moment you walked in the door, everyone there is geared to making your car buying experience as nice as can be and to treat all customers with the maximum professionalism.

Permenp

Apr 2, 2013

The negotiation was very pleasant. I did my homework and knew what I would pay for the car and we were able to agree on a price very quickly without the typical back and forth on price. Alex Star was a real pleasure to deal with and I will recommend him to anyone considering purchasing a Mercedes.

J_Smith0226

Mar 28, 2013

George was very helpful and patient as I decided which vehicle I wanted and then got me the best price possible. Dawn with financing really went above and beyond getting me the best interest rate available.Buying a car at Greenway was so easy. When I purchased my last car it took ALL day. At Greenway the process was much quicker and a lot less painful.

nancybblack

Mar 27, 2013

Jim Frazier is an amazing employee of Mercedes-Benz of Houston-Greenway. His communication excels expectations. He kept me informed from day 1 through closing. Jim is more than a salesman. He cares about the customer and it shows. When I first inquired via the internet I never throught I would receive a reply based on prior experiences from dealerships. Not only did he communicate (internet and phone) and respond, he was ready to order the car of my choice. . .he was ready and excited to get the process started. His excitement and engergy is contagious and it was a pleasure working with him. Mercedes has always been my favorite vehicle.Jim Frazier and Mercedes Benz is my car of choice. Between my husband and myself, we have owned 5 or 6 Mercedes and Mercedes-Benz Greenway has the best salesman of any dealership we have purchased a car from. If asked what the dealership could do to improve my experience I would just have to say. . . keep up the good work!

dnorman56

Mar 26, 2013

Overall experience was great. Alex was very competent with the entire process, making my experience very pleasant and exciting. Alex was able to answer all of my questions without hesitation.

Stewartater

Mar 26, 2013

Mike Walsh, my service advisor at MB Greenway is the main reason I trust that dealership. I have worked with him for over 2 decades; he previously was the service manager who took care of my Mazda RX7 before he joined Mercedes Benz. He has taken very good care of my cars including my SL550 and my CLK500. I trust him to provide the best and cost-effective service for the cars I love. These cars are built to last and they run like new after 7 and 9 years of respective service. In the long-run, these cars are so reliable and solid that they are not that much more expensive to own than cars that are initially less expensive to buy. They are very comfortable, very safe and very fast. With new, cost effective models like the CLA class, MB is a brand that should become even more popular. Swithcing my loyalty from Mazda, Acura and Honda to MB was one of the best purchase decisions I ever made. The technology and build quality of these cars is worth the extra cost. MB Greenway has been a great dealership from purchase through several years of maintenance and they even set up European delivery for my 2007 SL550, one of the most thrilling purchase and driving experiences of my life! These cars keep me very happy because of their excellent design, build quality and, most importantly, because of Mike Walsh and his crew, who keep these cars running like new. Thanks, Mike!

rwalker5481

Mar 26, 2013

I amn my family and friends only use Jessica Naegele for our service needs. She is very friendly, very informative about the vehicles and great to work with. I would highly recommend her when going to MB of Greenway.As for Sales, I only use Ali. He is outstanding as well and he use to work in the service department. I cannot say enough great things about Ali.These two people make your experience at MB of Greenway outstanding.

Shnola

Mar 26, 2013

Mike Walsh's many well-placed accolades are well deserved. Mike continuously goes the extra mile for us, and always has our well-being mind. Mike has incredible integrity and updates us with status reports without being asked! Who does that?? Thank you for Mike!

Manoharsinghr

Mar 22, 2013

The buying experience was good. Gerorge quintero is a experienced sales professional who treats customers with courtesy and politeness. He is very good in what he does.

madanizadeh

Mar 21, 2013

From the moment you step in you will see smiles around you from people who are willing to assist by giving information and showing you around. it doesn't really matter if you have already planned a trust drive or just stepping in for quotes just after appraising your car at the carmax like me.The sales person that I had the pleasure of meeting was Mr. Ali Akhavan. He is the guy you want to have on your side when buying a used car. With his past experience as a service manager in the same dealership , he knows about cars, their weaknesses so his hints were something that helped us in choosing what is best for our way of life.After choosing a certified used 2011 E350 Bluetec( Diesel) , with help of Mr. Akhavan we were able to get the same quote for our old trade in car as we had from Carmax and also on the other hand we did get some special price on our purchase.The finance department is just an easy 1-2-3. With help of Mr. Richardson as the finance manager we did get a perfect %1.99 finance that saved us more that what we were thinking of.The rest of the process was quick and fun signing on a cool monitor instead of papers.The whole trade in and purchase didn't take more than 2 hours and we enjoyed waiting time by checking all different cars in the showroom , shopping the small boutique of Mercedes gift products and also sitting on a comfortable chair drinking a freshly brewed cafe chino!At end our car war ready with a full tank of diesel, all detailed and clean, with fresh smell.Even tough I have another Mercedes dealer much closer to my house but I always return to this one without any hesitation.

Petetull

Mar 12, 2013

Steve was great and answered all my questions honestly and promptly. I traded in a BMW 335i and actually was given a fair price on the trade. I am very impressed over all

TobyCarter

Mar 11, 2013

I was leaving Methodist Hospital from surgery,right out of recovery. It was raining, cool, bad weather, and car started shutting down, no wipers etc..,made it too Greenway, to be met by Jay at my car door. I'm still in Hospital clothes and not feeling well. Jay got me in a car with a driver, who took by a pharmacy and then home, kept me informed about the car, and called me when it was ready, They treated me like the Owner of Greenway.Thank you,Toby and Michele,,

PatsyChapman

Mar 8, 2013

This was my 4th Mercedes purchase at Mercedes-Benz at Houston Greenway. Each time has been excellent and I will gladly return when I purchase my next one!

thospress

Mar 5, 2013

This is our 3d Mercedes from the dealership and we have an order for a 4th vehicle, due to April delivery. The Service Dept. is one key reason for our loyalty to the brand and to the dealerhip. Special thanks to Service Advisor Mike Walsh for going the extra mile in making the service experience productive and pleasant.

RodneyYoungBoss

Mar 5, 2013

Hello WORLD!! Im Rodney I just recently purchase a 2013 GLK 350 from Greenway Benz! if you ever do go there MAKE SURE! YOU SEE ROBSON BAKER He is the man! haha i can honestly say he took care of me, got me taking care of from A to Z haha and Melissa In the FINANCIAL DEPARTMENT she is very nice and will also take good care of you. but first off I would like to thank ROBSON BAKER for making things happen for me and making things work out! he is the man! so once again if you decide to get a BENZ and you live in the houston area make sure you go to GREENWAY BENZ off 59! and look for ROBSON BAKER! ahaha i will surely come back in the future for more business.

382596u

Mar 4, 2013

Salesperson, Hector Cardet, was extremely knowledgeable,, courteous, attentive and professional. He made the buying experience a great one! Actually, this was the second car purchased from Hector and the dealership in the past year. Happy with both! I have owned Jaguar, Porsche and Audi over the past 10 years and purchasing both Mercedes was the best of the experiences.

Exceptional Experience

Mar 4, 2013

Brando Deere provided exceptional service from start to finish. He listened to our needs and exceeded them. First class treatment from the minute we entered the dealership and met Brandon. He even followed up with a call and email to make certain that he was able to address any concerns after we left with our new car. We will gladly recommend both Brandon and Greenway Mercedes to friends and family - it was truly a wonderful experience.

dguariglia

Mar 3, 2013

I have leased numerous vehicles from Greenway Mercedes-Benz. Each time, the process gets easier. My sales advisor, Navid, and manager, Mike, are consummate professionals. Most of what needed to be done was accomplished over the phone on Friday, and I was driving out of the dealership with my new car in one hours time on Saturday morning.

wjlzbux

Feb 28, 2013

I want to say again that we continue to have both of our Mercedes cars serviced at Greenway Mercedes because of the wonderful service and advice that we always receive from Mike Walsh. He is dependable, courteous, friendly, professional, etc. Mike Walsh is an asset to the Greenway Mercedes dealership - a 5-star employee!!!

LIMB

Feb 26, 2013

I have been completely satisfied with the service of my S-63 Mercedes since purchased at Mercedes Greenway. My service advisor, Kevin Graves, has always made sure I get the best of service. He is very attentive to the needs of my car as well as making sure I am accommodated during the service.

AshantaT

Feb 26, 2013

Chien was very helpful through the entire process. I was a little worried but he put my mind at ease. The dealership and staff are very professional, respectful, and most importantly fast! Thanks Chien and the Mercedes Benz of Houston Greenway team for everything!!!

Carson10

Feb 22, 2013

Both Steve Sorkin (Salesman) and Will Richardson (Finance) did an exceptional job at making the car buying experience a pleasant endeavor. Moreover, the overall appearance of the Greenway dealership and my interaction with Mr. Sorkin and Mr. Richardson make Greenway Mercedes-Benz deserving of a referral recommendation. Well done, Greenway.

mcaskey

Feb 22, 2013

My fiance and I scheduled an appointment with Ali to discuss the possibility of trading in our Mercedes for a new ML 350. Ali is extremely knowledgable and professional. He thoroughly explained all the features of the vehicle options. He worked hard to find the exact vehicle that we wanted. Throughout our appointment with Ali, he made us both feel very comfortable with proceeding with the new purchase. Once we finished with the finance manager (which was extremely quick due to their touch screen documentation) Ali had our new car detailed and waiting. He showed us all the features of the car and quickly programmed all the settings to our unique needs. I would highly recommend that anyone purchase a vehicle from Ali Akhavan at Mercedes-Benz of Houston Greenway.

woodlotusdragon

Feb 21, 2013

My sales person and the finance manager was very accommodating. Since we were not able to come to the dealership to sign the papers, they graciously came to the office to get signatures to facilitate the closing of the deal. They went above and beyond!

CD22

Feb 20, 2013

Jessica Naegele (Service Advisor) is exceptional at what she does. She is knowledgeable and professional. So much so that Mr. Lieb your CEO should be receiving a letter regarding the exceptional service that this dealership and service advisor provides time and time again.

mayolamartin

Feb 20, 2013

I feel lucky to have Jessica as my service advisor as she goes all out trying to help me with all of my car problems. She is very knowledgeable, has a lot of energy, and is very personable. I happen to have an excellent extended warranty, and she has gone to bat to get things covered that I didn't even know was possible. When she was out of town recently on a well-deserved vacation, Jerry G. stepped in beautifully for me and helped me with further issues. They both went out of their way to make sure I received a loaner, which sure helped me! Thank you --Mayola Martin

bhanks

Feb 19, 2013

The reason for my favorable ratings above are due to the individual sales person - Joseph Washington - who in my opinion, has been the most profession, knowledgeable and curteous sales person I have dealt with in my +35 years of purchasing vehicles. I have purchased my 2nd vehicle from Joseph and there was no let down in any aspect of service or professionalism - in fact, his knowledge and competense were even better than my first experience.I would recommend Joseph and Greenway to anyone.

frazierking

Feb 18, 2013

Service representative Jerry Jow always provides excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has been identified, reminders for state inspections and new tires and follow up after completion of service. Jerry is always patient, courteous, caring and attentive. Could not ask for anything better.

brigittemink

Feb 12, 2013

I am writing this review because of the exceptional service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues.

chocreintx

Feb 11, 2013

I have been working with Marcos Lopez for over 5 years now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me coming back! I have plans within the next two years to purchase my third car from MB Greenway!

fs5992

Feb 6, 2013

Just a note of recognition and to complement one of service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehicle is serviced at Greenway Mercedes-Benz, as only Mercedes-Benz does!!! And would highly recommend this dealership as the one to have your vehicle serviced at without hesitation!!!

mubri

Feb 5, 2013

A few days ago, I purchased a MB E350 from Brandon Deere (Internet Sales Manager) at MB of Houston Greenway. He was very professional, helpful, refined and attentive to details. He was definitely a 'class act"...and runs like a Deere as the Deere TV ad says (a great compliment). I wholeheartedly recommend him for any future MB purchases. The financial manager there, Will Richardson, is equally knowledgeable, professional, and reliable. Sincerely, Ty Benchaita, PhD

GCFOSTER

Feb 1, 2013

The "personal touch" provided by these two individuals was simply outstanding. They were very engaging and really listened to what we wanted in our new car. Both individuals made my wife and I feel like we were the most important customers they worked with. Again, attention to details, (all phases associated with purchasing car) was the very best service we have ever received over the years of buying many cars. We would recommend this dealership without hesitation. We definitely tell everyone about how wonderful Mr.Frazier and Ms. Villarreal are...they are simply good people. THANKS.

snowbird13

Jan 30, 2013

I recently purchased a vehicle from MB Greenway in Houston, Texas. The manager, Mike Jerome, introduced me to Ali Akhavan, our sales representative. Ali was very professional, efficient with my time, and very knowledgeable about Mercedes Benz in general and about my vehicle in particular. Ali listened to me regarding the features that I was wanting in my vehicle and found the perfect one. The paperwork process was also efficient with Jennifer McNicholas. And she was professional and friendy.I found all of the staff that I dealt with at this dealership to be very professional and friendly. I will definitely continue shopping here. This is my 5th vehicle purchased or leased from this dealership. The people here are why I continue to come back!

ChisomBukkaa

Jan 29, 2013

BEWARE I would NEVER buy from this dealership again as long as MACK ALBUKHARI is employed there as the New Car Sales director and JEFF QUISENBERRY is the General Manager!!!! Bao Pham is a GREAT sales man and highly recommend!! If you do buy from here keep your fingers crossed that you have NO issues when taking delivery of your car. I bought a brand new Mercedes from here and it was damaged when we went to pick it up. MACK ALBUKHARI promised to fix the issue like new with no problems. BIG MISTAKE!! After several trips back to the dealership it wasnt fixed "like new". He was the most unprofessional and arrogant person I have ever interacted with in my life. Each time we returned to have it fixed he was ruder than the first time i.e., said "all the Mercedes are damaged somewhere, plastic is supposed to be bubbled and messed up, and then simply said we are ANAL". The GM Jeff Quiesenberry wouldnt return any calls or emails after numerous attempts. We never mentioned that we were unhappy when attempting to contact him, just stated we wanted to share our new car experience at his dealership. As far as MACK AND THE GM JEFF they treat you as if they have no interest that you made a purchase from them and you are just another sale. We have never been treated so poorly when purchasing a car. Therefore HIGHLY unsatisfied with my new car purchase at Mercedes-Benz Greenway!!!

jogonosky

Jan 18, 2013

Car buying for me was always a horrible experience. Jim Fraser changed that. He is very knowledgeable, friendly and attentive - even making sure my post-purchase servicing is handled professionally. All-in-all, an amazing customer experience. I will continue going back to Jim, and Mercedes Greenway for future car purchases.

pwilliams1985

Jan 17, 2013

I had a great overall experience during my service!! Jerry Goggins, my service advisor's customer service was exceptional. I am always pleased with his customer service.

Mr. Texas Drummer

Jan 15, 2013

It was the very busy, hectic Christmas Holiday Season when I decided to explore the possibility of purchasing a Mercedes. Upon the referral of a friend, I was directed to Greenway Mercedes, but very specifically to Mr. Hector Cardet. Purchasing an automobile is always a daunting task, but Mr. Cardet made the purchase of my C300 not only comforting, but he reassured me at all times that I would be pleased with both my automobile and the purchase price. Not only was I pleased, but Mr. Cardet ensured me, by his actions, that I was the center of of his attention/focus despite the demands of the needs of his numerous other clients. I left the dealership with an automobile that I am proud to drive and the comfort of knowing that I was provided quality and unparalleled service. I have since referred one friend to Mr. Cardet. I look forward to many years of friendship with both the dealership and Mr. Cardet.

ruben0227

Jan 14, 2013

MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS THANKS TO JESSICA. SHE KEPT ME WELL INFORMED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSONABLE DURING MY ENTIRE EXPERIENCE. I HIGHLY RECOMMEND THE SERVICE TEAM AND JESSICA FOR A JOB WELL DONE.THANKSRUBEN MOLINA

lje1234

Jan 11, 2013

MBHG provides excellent service! Gaylyn was able to schedule my service for a time that was convenient for me. She also coordinated the use of a loaner car. This all made for a easy, hassle-free visit. The entire staff at MBHG are friendly and helpful.

Ahunanyaanga

Jan 9, 2013

My Service Advisor, Chien Tsai, was great! He was very attentive and helpful. He listened to my problem, set me up in a loaner and called when the car was repaired. When I arrived to pick up my car, he went over the repair work with me and explained again what was done. I hope Mercedes-Benz of Houston Greenway can keep him!

jeffs1234

Jan 6, 2013

Jay has gone out of his way to take care of me. The dealership is very customer service oriented. If only they had better coffee....

carjoubert

Jan 4, 2013

Jay is great to work with, he alway keep you inform about what is going with your vehicle and work hard to have it completed in a timely manner. He is great.Thanks

Bryan Taylor

Jan 3, 2013

The service drive is full of the friendliest people. From the valets, to the service advisors (Jay Kohn rocks). Never have to worry if Chase is servicing my vehicle. He goes above and beyond!

LoriShenker

Dec 31, 2012

Jerry Jow was a great service advisor! He was very attentive and easy to work with. I will ask for him every time!Thanks MB Greenway!

James C Williams

Dec 23, 2012

I was particularly pleased with the service Jerry Jow was able to arrange. Even though I had a limited amount of time, he was able to tend to my needs ahead of the time we had agreed I could have my car. He took a personal interest in seeing that my car was in good order and I will not have unexpected problems.

dsfoose

Dec 20, 2012

Mike Maidenberg was probably one of the most honest, upbeat, positive, professionals we have had the pleasure to work with. Car shopping is not one of our favorite acitvites but Mike was different. Jessica Naegele in service is one of the best representatives we have experienced. She keeps us informed and explains in detail any issues we encounter.

mmcmurrey

Dec 17, 2012

Jerry Jow provided exceptional service. He was very friendly, courteous and attentive. He expressed extreme knowledge in his sales product. This allowed me to make my decision to purchase this vehicle. Thank you Jerry Jow!

Jess Rogers

Dec 15, 2012

Kevin Graves is the BEST service advisor! He always makes sure everything is taken care of and my car is always in perfect shape upon completion!

michaeljdunn

Dec 14, 2012

Chien Tsai is an excellent Service Advisor, and Darrell Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner during my time of distress. Being broken down and out of town away from your home dealership is no fun, but MB Greenway was fabulous to work with. THANK YOU for such a great exsperience!Promote Chien and Darrell!

cjanczak

Dec 14, 2012

Jay provided truly exceptional service. I can trust when I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and address recalls when I go in. As a bonus, I always leave with a fresh, clean car. He is truly professional and one of the best in the business!!

mhbelco

Dec 11, 2012

Faced with a nearly dead battery at 4pm on a Friday I rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they close at 5pm but my service advisor, Jerry Jow, rallied to find a mechanic willing to stay late and replace my battery and complete a few other necessary checks. Less than one hour later, the work had been completed and I was able to leave with my dependable 450 GL and very, very satisfied once agian with Meredes Grrenway and Jerry Jow.

Kfyoshie

Dec 6, 2012

Best Customer Service Department of any luxury car on the market. Staff greets you upon arrival and makes the check in/check out process quick and easy.

deeross

Dec 5, 2012

I, Delores Ross, was in searched for a new car, and I asked my son Kevin Knight to assist me. Kevin has owned a Mercedes for several years. Kevin recently purchased his Mercedes G500 from Greenway Mercedes and Brandon was his Salesman. I live in the Killeen/Ft. Hood area. My son went to your dealership and with Brandon assistance found the Mercedes 2011 E350. Kevin said he was able to test drive it and he loved the way the car looked and drive. Sight unseen, I agreed to purchase the car. Brandon and I communicated by phone and e-mail. When I arrived on Friday (11/30/12), Brandon greeted me and made me feel special. I was very excited and happy about purchasing my very first Mercedes. Brandon stayed with me through the whole process. He took me and Kevin for a test drive. Brandon showed and explained how to operate the car. Brandon told me that if I should have any questions or concerns regarding my car to please call him. I returned back to the Killeen/Ft. Hood area and all my friends and co-workers just love my car. I was happy to tell them where I purchased my car. I highly recommend Greenway Mercedes Dealership.Thank You,

Tiaturcott

Nov 30, 2012

Jessica is my service service advisor and is exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor!

rexhumphries

Nov 29, 2012

Carlos met and exceeded expectations in working with me to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have.This is why I continue to bring my Mercedes back to Greenway for all service related needs.

Kihochung

Nov 27, 2012

It was a great experience with nice loaner car and was asked if I was helped couple of times while I was waiting outside for few mins.

merlinflex

Nov 23, 2012

Have dealt with Kevin Graves before and I find him to be an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and great with timely updates on the service status of my vehicle. He always gave me recommendations when I asked for it and walked me through the process. I know that I can trust him and what he advises for my situation. That sort of professionalism and knowledge is outstanding to me and I value it very much.Best regards,Chris SanchezExecutive Information Security Engineer/ArchitectSecurity and PrivacyIBM Global Business Services720-395-1998 office832-423-0726 mobile509-355-6690 faxcmsanchezatus.ibm.com

mrkuben

Nov 21, 2012

Jay Gomez, Internet Sales Manager and New Car Sales is the MAN! The level of consideration, service and patience that Jay had during the purchase of my new car is world-class, and I highly recommend dealing with him. I negotiated the entire deal via email and phone, as I live in Dallas Texas, and things went as smoothly as any bargaining session could go. At no point was I made to feel like a second-class buyer because I didn't come in person during the negotiating phase. Jay was very attentive, and always went the extra mile to get the information I needed. As with any negotiation, there were hiccups and tough spots, but Jay stuck with it and tried his very hardest to keep the discussion going.The day I came to pick up the GLK350 and drive back home, I was well taken care of, and every little question I had was answered courteously and thoroughly. Jay was very knowledgeable. The finance department, Melissa Sanchez helped me complete the transaction with a minimum of pressure and fuss, and I was in and out of there in much less than an hour.I even got a call from Jay the next day to see if I had any questions that came up on the drive home. That shows dedication to establishing a long-term relationship with customers, and more dealerships should be this way.Thanks Jay!

jaykaplan

Nov 19, 2012

Jerry Goggins has been my service manager for over 8 years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly on non warranty service charges.

Horndoc

Nov 19, 2012

I want to personally thank our Service Advisor, Jerry Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Grenway Mercedes-Benz with no appointment and were greeted warmly. Jerry and Damond both understood our concerm and worry about not being from Houston and having car trouble. They both were gracious and diagnosed the problem and had us on our way within a couple of hourse. My family and I appreciate their professionalism and personal service. Sincerely, Dr. Robert R. Galvan, Jr., Austin Texas

benzdriver

Nov 16, 2012

Chris Jones at Mercedes Greenway is one of the best I have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about a maintenace item or the length of time necessary to complete the task. Thanks Chris !

Marshallbr

Nov 13, 2012

My visit to Mercedes-Benz of Greenway was one that I greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. The initial contact with the young men greeting me when I pulled onto the property was very good and courteous. They were attentive and wanted to make sure I was comfortable.My assigned Service representative, Gaylynn, is out. So, I worked Chien Tsai. He was very attentive and I felt as though we had worked together before. He was thorough and made sure my car was returned in mint condition. He called and explained everything to me prior to me picking the car up and spoke with me when I arrived to get the car. I would also like to add the Roadside Service I received from Damond was excellent. When you have car problems, you tend to become frustrated and stressed. Damond's demeanor and overall concern made me feel so much better.

lduke

Nov 13, 2012

I recently purchased a car from Brandon Deere at Mercedes Benz of Houston- Greenway. I had impeccable service from the moment I walked in. Brandon was extremely knowledgeable about the car I purchased and other cars the dealership offered. This is my first Mercedes, I was driving a Lexus before. Hands down Brandon provided me with better service from the moment I walked in than I ever received at Lexus. Car buying can be very stressful and unenjoyable, but Brandon made the process easy and stress-free for me. I highly recommend talking to Brandon if you are in the market for a new car.

coffee0539

Nov 13, 2012

As I have stated before I have worked with Mike Walsh. He is extremely professional.Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my visits, this time I could not. It did not makea difference. Mike has always been there for me. I would recommend him withouthesitation.

a0320051

Nov 5, 2012

I worked with Maria(Coco) for 6-10 months before I bought the car. She was very patient and curtious during this time. I really enjoyed working with her.

Peach.ray.haenchen

Nov 3, 2012

I made an appointment and was met promptly by Chris. He was thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experience was great.

pwilliams1985

Nov 2, 2012

Jerry Goggins has been my service advisor for years. I recently came in for a serviceon my vehicle. Jerry's customer service is 2nd to none. Jerry and Darrell Williams are always very helpful during my visits. Thanks and keep up the great work!!

Robert Duff

Nov 2, 2012

Jay Kohn is a wonderful addition to your org.and I always fell totally at ease that he will get me in and out quickly and always look out for my best interest,not only in maintaining the car properly,but also as it relates to cost considerations, thanx ( I offer these comments because your employee consistently does such a fine job for you. Good people need to be recognized for "doing it right" )

Sda838103

Nov 1, 2012

I had a unique issue with the electronics of my E550 and Jerry and the MB Greenway crew worked hard to solve the problem. He went above and beyond to ensure I was satisfied.

awoverweg

Oct 31, 2012

It is always a pleasure dealing with MB of Houston Greenway. Gaylyn Barney our service advisor is absolutely wonderful to deal with. Very professional and with a wonderful personality. She also keeps us informed during the repair period, so there are no surprises when we pick up our car (s). We have bought several cars from MB of Houston Greenway and will do so again. My husband is also very pleased with the parts department (for his 2000 SL500). Many thanks,Gabriele Overweg

JeremyMAnd

Oct 29, 2012

I will have to say that I was very impressed with Jay and the level of service that I received from him not only professionally but personally. He understood the responsibility the dealership had to resolve a maintenance issue and took the lead to get this resolved fairly , which is rare in the world of vehicle service (at least in my experience). Not only will I recommend MB Greenway for purchases but Jay in particular for outstanding service. The dealership is fortunate to have him.

houstonbaker88

Oct 29, 2012

Kevin Graves in service and Joseph Washington in sales have been wonderful to work with. The entire Greenway team is great and always very friendly and helpful. Thank you!

wjlzbux

Oct 23, 2012

We have purchased and traded in our Mercedes cars with Mercedes Benz of Houston-Greenway and have been extremely pleased with the service and attention that we have ALWAYS received from this dealership. In particular, the best part is the personal service I receive from our long-time Service Advisor, Mike Walsh. He is efficient, professional, up-to-date with his knowledge about our cars, friendly, etc. He is what keeps us coming back to this dealership for our service as well as for purchasing new cars. Mike Walsh is certainly a 5* employee!!!

aherrerasan

Oct 22, 2012

Kevin Graves and the entire MB Greenway staff are the real deal. You don't feel like just another customer when you go there, you feel like a true VIP. And, for me, knowing when my car is going to be ready is absolutely critical. No optimistic guesses up front and then apologies later. Kevin let me know what to expect and kept me posted every step of the way. Two thumbs up.

RBroaddus

Oct 22, 2012

We own 2 Mercedes purchased at the Greenway dealership. We continue to be very happy with their service. This is an outstanding group that represents the Mercedes brand extremely well. I have recommended them to my friends who are looking to purchase cars.

Angelajaramillo

Oct 20, 2012

Love my new car! This is my second car from this dealership and will be back for my third! Thank you Leigh Bennett for your hard work and professionalism!

ugadaiz

Oct 18, 2012

I commend Christopher Jones for his professionalism with emphasis on customer service. He is very detail in explaining services needed and returns calls at the appropriate time.

ctramonte

Oct 18, 2012

Jay Kohn is the reason we keep coming back to this dealership. While the dealership is fantastic, Jay is the best. The dealership has windows where you can look out into the shop --- it's spotless. The work is perfect, on time and as promised. The last two cars we have purchased were from this dealership. The next car we purchase will be from there as well. Keep up the great work!

robinhood

Oct 17, 2012

Jerry Jow did a great job of accomodating me when I showed up unannounced with a service issue on a very busy Saturday. Thank you!!

Ygains

Oct 17, 2012

For the past 2 1/2 years I have been bring my vehicle here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confident in Greenway's Service Center.

BrookTexas

Oct 16, 2012

We recently had our 2010 S550 serviced at Mercedes Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate professional, and we are customers for life. We recently heard that the new Range Rover is due to arrive soon, and we are in the market to replace our 2008 GL550, next year. However, we quickly realized that we could never buy another brand (other than Mercedes), simply because we would never receive the level of service that we enjoy with Mike and the service department at Greenway. Deciding not to buy another brand because we like our current dealership's service dept. so much?? Crazy, right? No, that's truly how we feel.

Markace

Oct 11, 2012

Kevin Graves is an asset to the Mercedes team as he provides both professional and accomodating solutions wihtin your timeframe. In addition the years of dedicated service Kevin has influences repeat business to the Mercedes clientele as stability.

James Fisher

Oct 10, 2012

I am very pleased that everyone took the time and effort to identify and fix a problem with the fuel measuring system that made me uncomfortable whenever I was out of town. The guage had been unreliable and erratic since I purchased the car.

pattipoff

Oct 6, 2012

I have had my Mercedes for five years and all service has been done at Greenway. Without exception, the service has been courteous, efficient, and timely. Chris Jones is our service consultant. He is knowledgeable and explains things clearly. When I buy my next Mercedes, it will be at Greenway, because of the excellent service.

fangxl

Oct 4, 2012

Do you believe this dealer sell a GLK 350 just has $200 margin? Mack(Mac) told me this story. I don't think he is an honest guy. And he seems very arrogant. I had very bad experience with him when I am trying to leese a GLK 350. I disappointed his work especially he is a manager. This dealer is very disorganized. We took 40 mins to look for a car. Finally, the front window of the car is broken. What kind management? Do you suppose to get a good service from this dealer?

crobers2

Oct 1, 2012

I did not have an easy situation, dealing with a not so easy divorce. I gave Larry the specifics and worked out an excellent deal. He emailed, text, and called with information re: my vehicle since it was coming from another location. As soon as it arrived he gave all the details that came with the vehicle and I was so excited. I was referred to him through and previous buyer (Renferd Joseph) and will refer him to anyone I know that is looking for a great vehicle at a good price. Also the sales manager supervisor (not sure of his name) greeted me twice assuring that I was happy with the sale. Thanks again. Crob

arturon26

Sep 30, 2012

My service consultant gave my OUTSTANDING service. He gave me the time, and detailed attention that was needed with great patience. We went over every item that was not in good condition with the car, and when the car was returned to me, every single item had been corrected/fixed to my satisfaction. He is very good at what he does, with excellent customer service skills !!!

Lagartotx

Sep 27, 2012

Excellent service from the get go. Jay Gomez, salesman, and Dawn Villareal, finance, were very helpful through the entire process. They really shoed passion and knowledge on their work. I really enjoyed that afternoon when I bought my first Mercedes Benz at MB Greeway, a real jewel. I am enjoying my 2013 E350 C model and I am looking forward to buy a second car for my wife soon. I will truly recommend MB Greenway to my friends and family

melrub

Sep 27, 2012

I purchased my vehicle at this dealership and every experience I have had with them has been positive.My service advisor, Kevin Graves, is wonderful. He is very attentive, friendly and knowledgeable. I would highly recommend him and the dealership.

ssebesta77

Sep 25, 2012

Jessica is awesome! She's very friendly and was prompt in letting me know when my car was ready. I appreciate your high level of customer service.

Vroom99

Sep 21, 2012

Kevin has been my service advisor at Greenway MB for five years and always does a great job of explaining the service work needed for my E 320. He gets my car back to me on time and is very professional.Thanks Kevin!