Used Cars for Sale at Mercedes-Benz of Melbourne in Melbourne, FL

Merilawalter

Jul 27, 2016

We put in inquiry online and the next day, we already got a call from Mercedes Melbourne and that they found us the car we wished for. They matched us with an expert salesman, Courtney, one who made us comfortable with being there (first timers at MB) and made the whole buying process flawless and easy. It's one we did not find in regular dealers. The whole experience was just the best ever not to mention we got the best car and the best deal.

Nicole

Jul 13, 2016

I saw one of their C250 on the website and contacted them. I experienced the best follow up among so many dealerships. Even though I changed my mind to buy a C300 instead of C250, John still willing to help me out by recommending some vehicles for me. I finally bought a car within my own state, because Florida is so far away and I might not be able to drive it back, but they really helped a lot and their price is reasonable and I will recommend this dealership to my friends in Florida.

JG

Jul 13, 2016

On January 8, 2016, I wrote a review regarding my first time dealing with Mercedes Benz of Melbourne. At that time everything and everyone was outstanding during the entire process. On July 7, 2016, I was back at the dealership to lease the all new E300. I again had another excellent experience from my first pleasant greeting from Rita, the receptionist who is extremely friendly and professional, to my meetings with Sales Specialists Karl Logan and Randy Weber, Sales Manager Chris Ferrell, Pre-Owned Director Charles Kleinschnitz, Business Manager Simon Irinarren and Customer Relations Manager Cheryl Swist. Each of them played a part in making this another excellent process. Having leased and purchased many vehicles over the years I can honestly say that this dealership is not only physically one of the most professional/cleanest I've been in along with having a great selection, the entire staff is without a doubt the most sincere, knowledgeable and professional I've ever had the pleasure to deal with. I recommend Mercedes Benz of Melbourne with the utmost confidence.

Wendy Venters

Jun 29, 2016

Hands down the best car buying experience ever! I would highly recommend anyone in the market for a new Mercedes to take a look at MB of Melbourne. General Sales Manager Ed Sears did an outstanding job in finding the car that was perfect to me. Thank you Ed and team for making the process so enjoyable!

Peter

Jun 25, 2016

I received excellent service from the dealership. Adam P. was awesome in sorting out my issue very quickly.

Space Camper

Jun 18, 2016

Replacing a lost Key Fob is a really big deal since the car will do nothing without it. While on travel (and away from my spare key) my key was lost. They not only got me a new keyfob and got it programmed in time for my return home, but also arranged for a pickup of my family and I who were stranded some 40 miles away. Many thanks to Mike who went out of his way to lesson the impact of this inconvenience.

MB

May 26, 2016

Excellent customer service and quality repairs/facilities.

Elaine J Graham

May 16, 2016

I am leasing my C300 for 36 months and so far I have been very pleased with the service. It has been a pleasure dealing with Mercedes Benz of Melbourne. Elaine Graham

Don Monopoli

May 9, 2016

It's a great place to buy a car and the ongoing service is excellent! I bought my car at this dealership over 4 years and the whole experience so far has been top notch!!

Lucia

Apr 25, 2016

The customer service is excellent. I was transported to work quickly after dropping of the vehicle and John kept me informed during the day Everyone was very attentive

Joe and Rosemary Flescher

Apr 23, 2016

From manager, Chris to salesman Josh B to service John and Roberto to Helen and Tina in the hospitality room, we are treated warmly and with respect each and every time we go to Mercedez. Our experience has convinced us to shop at this location whenever we are in the market for a new vehicle.

Bob Quintin

Apr 23, 2016

I've owned Mercedes products for many years, my family members the same. To me, this is an excellent dealership and the employees, especially the service employees are tops in their field. I have dealt with Mercedes service people from Connecticut, Massachusetts and Rhode Island, all very good, but Mercedes of Melbourne....excellent in all areas. My next Mercedes will be purchased there and the next. we will always use the Melbourne Mercedes Service.

Crystal

Apr 10, 2016

Sales dept is excellent and service dept is awesome...my husband and I will be Benz drivers for life and will only buy from Mercedes of Melbourne. They are simply perfection.

Bubba

Apr 5, 2016

great place to buy a car/suv....quick and painless ....they know what they are doing and are professional....Dave is a great salesman.....I'll probably buy another car here in the fall for my girlfriend

Monsterair

Mar 25, 2016

Great job. Courteous and helpful staff. Very nice comfortable facility. Sales and service staff very honest and in tune with your needs. Service performed on time and done right. Great oversll experience.

MrCarter

Mar 25, 2016

My service advisor John Brandenstein made our service visit as painless as possible. The professionalism and expert communication provided a clear vision of what we could expect. My E350 was well cared for and I would definitely recommend MB of Melbourne to my friends.

Noemi Rodriguez

Mar 20, 2016

My service advisor John is great and the service is exceptional. Will not go anywhere else for my car maintenance. Love this place!

JD

Mar 18, 2016

Michael Glosque, the salesman, was exceptionally helpful and patient in working with me through the sales process. I would highly recommend him and the team behind him at MB Melbourne. Great experience for what can be a painful process.

Rob-Viera

Mar 14, 2016

Buying a car, in my experience, is nearly as unpleasant as a visit to the dentist. My wife and I visited MB of Melbourne on a Friday afternoon and, less than three hours later, had purchased our first Mercedes, a new GLC300 (which we left overnight to have some extras added). Michael Glosque was our salesman - polite, extremely knowledgeable, patient and a great sense of humor. The process actually was fun! Mike turned us over to Gus Becce to work out financial details, and this too was painless; Gus was professional and very entertaining. When we visited MB of Melbourne the next day to pick up the car, Mike spent 90 minutes with us, going over the car and orienting us to its many features and the overall MB of Melbourne facilities. We were very, very pleased with the entire process. Kudos to MB of Melbourne!

Rob-Viera

Mar 14, 2016

Buying a car, in my experience, is nearly as unpleasant as a visit to the dentist. My wife and I visited MB of Melbourne on a Friday afternoon and, less than three hours later, had purchased our first Mercedes, a new GLC300 (which we left overnight to have some extras added). Michael Glosque was our salesman - polite, extremely knowledgeable, patient and a great sense of humor. The process actually was fun! Mike turned us over to Gus Becce to work out financial details, and this too was painless; Gus was professional and very entertaining. When we visited MB of Melbourne the next day to pick up the car, Mike spent 90 minutes with us, going over the car and orienting us to its many features and the overall MB of Melbourne facilities. We were very, very pleased with the entire process. Kudos to MB of Melbourne!

Mrs. B

Mar 9, 2016

My story is short. I walked into the showroom just to learn all about leasing a new station wagon, or buying one outright. I learned quite a bit about procedures, pro and con. Needless to say, I left the dealership a few hours later and I drove home in my new 2016 E350 station wagon completely satisfied and comfortable with my first time purchasing a vehicle by myself.

David Seares

Mar 3, 2016

I have purchased two Mercedes and one Porsche from this dealership and every interface with every employee there makes you feel as if you were one of their family! Before purchasing my latest Mercedes I had the opportunity to meet John DePalma and Josh McFadden--two extraordinary sales executives. I also had a positive experience with Gus, the dealer's senior contracts manager. Yesterday I spent two quality hours with Zach who visited our home to go over how everything operates on my new car. While there he synched my new car with our garage door and then was nice enough to do it for my wife's Mercedes as well. Everyone at this dealership can never do enough for you. Even though you walk away knowing you've spent a lot of money on a new car, you don't feel bad about that because you know you are driving a quality product and will be backed up by a fantastic service operation for as long as you own your car.

Joseph7820

Feb 23, 2016

Mike Glosque, the salesman who demonstrated and sold me the Mercedes was very personable and knowledgeable about the features of the car. Mike took the time to demonstrate how the various options worked and set everything up for me. Mike is definitely an asset to Mercedes of Melbourne. It was a pleasure dealing with him.

RRafool

Feb 3, 2016

Great dealership. I bought several cars from this dealership. The Audi and now Mercedes manager Ed Sears always does a great job and is very honest, professional and accommodating

Mike

Jan 12, 2016

As always, outstanding service! The lounge makes a wait so simple and enjoyable. Thank you for being the best!

JG

Jan 8, 2016

I have purchased / leased many vehicles over the years and I can say unequivocally and without hesitation that my experience at Mercedes-Benz of Melbourne was the best ever. The dealership offers a great selection, a top notch facility and a friendly and courteous staff. From my initial phone call to the dealership, Rita set a great tone of what was to follow. I had a few questions so she put me in contact with Internet Sales Manager Andrea who answered them and convinced me even more that this was this was the place to get my next vehicle. Once I arrived at the dealership, Randy Weber was the Mercedes-Benz Brand Specialist who assisted me. Randy was the complete opposite of the stereotypical "car salesman," as he was sincere, knowledgeable, patient and genuinely interested in helping me find the right Mercedes to fit my needs. He was helpful during and remains the same after the sale. During this no pressure and welcomed process,(can't always say that), I had the pleasure to meet with General Sales Manager Gus, Sales Manager Chris, Pre-Owned Director Charles, Finance Manager Moe, Sales Professional Karl, and Service Manager Adam. Each was helpful, informative and friendly. Lastly, I've been contacted by Customer Relations Manager Sheryl who called the next day and a few weeks later to determine if I was pleased with my new Mercedes and the entire experience to which I could easily reply, yes. I will be back for my next Mercedes and strongly recommend anyone to this outstanding dealership if you are in the market for a Mercedes-Benz, Audi or Porsche. Kudos to Owner/General Manager Rowe for this fantastic facility and for creating this exceptional team.

~LW

Jan 4, 2016

TOPS! Michael Glosque,Gus & Mercedes-Benz of Melbourne. During busy time in our office too Michael brought the vehicle to me, we went for a test drive and made it all happen on a fast time-frame. Thank you to my friends Jimmy Paul and Christy Wyler who got me set up!! ~Linda Wise, Tropical Realty in Merritt Island, FL

EileenON

Dec 30, 2015

A great place to buy an auto and a great place to have maintenance and repairs done. Knowledgeable, courteous and friendly staff, pleasant showroom and lounge--who could ask for anything more? Work is always done in a timely manner. The auto is aways returned clean and neat. They exceed expectations in every category.

Bert

Dec 30, 2015

Our appointment was handled very professional and our service adviser was extremely detailed and caring. He made us feel very comfortable and flawlessly prepared the service for our car while providing a loaner and even finished the maintenance quicker than we anticipated. Thank you for such a great service!

Darlene D

Dec 29, 2015

I scheduled my routine maintenance early in the morning and was taken care of at my appointment time. While waiting in a very comfortable atmosphere, staff was very courteous and accommodating, with complimentary breakfast! The wait was not all that long. I was walked out to my vehicle and an explanation was given as to the service of the vehicle. I was very pleased. Mercedes of Melbourne is extremely customer service oriented and does an impeccable service job.

Jerry S.

Dec 28, 2015

Adam Pinson is the best Service Writer on the planet!!! Adam knows my car inside and out. He is fantastic!!!! Jerry Solomon

marc of ft pierce

Dec 17, 2015

Although Melbourne is a bit of a ride...I found the ride to be worth every second......My local dealer proved to be less than helpful when after less than 4 months and 3000 miles my car developed a significant issue.....although I purchased from another dealer Mr. Reid in service was a true professional in every way....my wait was spent in sales where Jessica showed me what will be my new car.....Mercedes Benz of Melbourne has earned my business......

MikeGzBenz

Dec 6, 2015

This was the best service experience I have ever had with a dealer! They really took care of me..no hassles!

Retired Now

Nov 19, 2015

Picked up a new E400 cabriolet a couple of weeks ago from Mercedes of Melbourne and the entire process of looking at, test driving, and pricing this vehicle was hassle-free. New salesperson (but experienced) Karl Logan and Sales Mgr. Chris Ferrell were each a pleasure to deal with. There was never any pressure to make a deal, and lots of patience was displayed on their part by answering all of my questions, and test driving the different models I was interested in. This is a first class dealership and I will recommend it to anyone interested in their vehicles.

GLK Lover

Nov 15, 2015

Excellent service! Easy appointment, quick diagnosis of the problem and fast repair at a reasonable price (for a Mercedes).

DaveK

Nov 10, 2015

Recently had to have a tire replaced on my SL550 and arrived without an appointment. John could not have been more accommodating even with the shop as busy as they were at the time. They washed the car, replaced the tire and left quickly as a very pleased customer.

Casey and Maggie Duke

Oct 6, 2015

This was a routine "A" service visit. We purchased the vehicle at the same dealership. We have not had a bad experience yet. This time we were handled by Adam. Very professional without being stuffy. In fact, everyone we have dealt with has been a pleasure to work with. Kristopher Reid is our favorite, but he was evidently enjoying a well deserved day off. This was our third service and all have been uneventful. We asked for and received a loaner. It was a new E350. The only negative comment about the loaner was it had been driven by a smoker at some point. The dealership is very clean. We try to schedule our services for Saturday due to our work schedule. It's very quiet. We would definitely recommend this dealer for both purchase and subsequent servicing needs.

MBenz consumer

Oct 3, 2015

Since 1999, I've bought both new and CPO cars from Mercedes Benz of Melbourne and have never been disappointed. They have the highest regard for their customers; from sales to service. Unequivocally, the BEST dealership in Brevard County, FL.

Terry Greenfield

Sep 7, 2015

Time for Service A. Quick response for getting in shop to have the service preformed. Shop took care of fixing a ding from a shopping cart. Adam Pinson, Service Adviser, took excellent care of us and the car while there. This is our third GL 450 and all services were accomplished at MB Melbourne and never a complaint. Chris Ferrell, Sales Manager, stopped by and chatted. Melbourne is an excellent MB sales and service center in this area.

Luis A LaTorre

Sep 3, 2015

Joshua Boudreau demonstrated professionalism from the moment we shook hands. Very knowledgeable and pleasant. No pressure throughout the whole process. The financial advisor was also very professional. I love the car. I would definitely recommend Mercedes-Benz of Melbourne to all of my friends and family. Thank you for the wonderful experience.

HATE CAR BUYING

Aug 26, 2015

I hate the car buying process no matter the Brand but Jessica Stern and the Management Team made the process seamless as can be expected when purchasing/leasing a new Mercedes. I have Leased or purchased 7 Mercedes over the years from this dealership because of their committment to the customer in every facet of their business.

Traveled From Port St. Lucie

Aug 22, 2015

More than fair on the negotiations for both trade and purchase. I live in Port St. Lucie but it was well worth the effort travel to buy at Mecedes of Melbourne. If Ft. Pierce cared and treated us half if Melbourne team we would have purchased local. Salesman Josh is new but as knowledgeable as a seasoned rep, he made the difference for us.

Bert

Jul 20, 2015

We took our car to Mercedes-Benz of Melbourne and John Jay assisted us all the way. Unfortunately our a/c went back out so we'll have to go back again. But I expect the service we'll receive will, once again, be outstanding!

Joel C

Jul 17, 2015

Returned to Mercedes-Benz of Melbourne yesterday for service A. Staff in Service Department are excellent, set up our appointment, arranged the use of a loaner car, gave us a time to come back to pick up our car and the car was ready and freshly washed. Service adviser Kristopher Reid is the best.

Tina

Jul 14, 2015

I have purchased my used C300 4MATIC at the dealership ~3 years ago, and have it serviced here every since. I have never had a bad experience. Actually, after a lot of run around by a local BMW dealership, I came in and Mercedes made me an even better deal than the on-line ad, not counting the free car washes, nice & helpful staff, and much more. I love this place. Service make take a while but they make the wait enjoyable, and if you can't wait there have courtesy cars.

Repeat buyer

Jul 9, 2015

After my first lease experience with this dealership I was unsure I would do another lease term, until I dealt directly with the sales manger Gus. Don't waste your time dealing with the other associates and go right in and and have a painless experience and have him take care of you! 5 stars for the service and ease of dealing with such professional service,

William V. Johnson III

Jun 24, 2015

I purchased a CPO 2011 C300 spring of 2014 from the dealership and was assisted by sales associate Mr. Josh McCabe. Since then we have had the vehicle serviced twice for the required A and B checks. Each visit I received top notch service without any issues. The overall experience has been exemplary. Mr. Mcabe periodically calls to inquire if the vehicle and if Mercedes experience is meeting our expectations. Overall we are very pleased with Mercedes of Melbourne and are definitely planning another purchase with Mr. McCabe. It is a breath of fresh air to receive good quality customer service.

Railroaded.

Jun 11, 2015

This dealership parks it's brand new $100,000+ cars right up beside a busy railroad tracks, which causes a lot of paint damage to their cars. When confronted with the problem of all of the tiny scratches (the dealer calls it "cob webs"), I was told "No problem, we will buff them out", which only made matters worse. Now I had a car with scratches AND swirl marks all over it. This was a brand new Mercedes that was a day old and certainly did not come from Germany with damaged paint. I took the car back a total of 4 times and each time they would tell me something like "let's try clay barring it". The clay barring and buffing was removing a lot of the factory clear coat, so I took the car to an independent "detailer" who specialized in antique, collector & custom cars. He put on a pair of dentist goggles and looked at the paint and determined that there were little tiny flakes of ferris metal imbedded in the clear coat and that the dealers efforts had only made matters worse by grinding the metal deeper into the paint. After talking to an employee of the dealership who asked to remain anonymous I was told that this was a frequent complaint and that the trains speeding by the dealership at 60 miles per hour throw off a dust ploom of powdered ferris metal shavings. The dealer offered no solution other than "Don't buy a black car next time"? Unbelievable.

Loretta

Jun 9, 2015

I was looking for a pre-owned certified Mercedes SUV for my next purchase. I was met by David Kerner, Sales Associate, who took me on a test drive along with explaining everything from the GLK, ML to 4Matic. He was so friendly and patient. I had never driven a Mercedes, so I wasn't sure as to which car I liked. I love that David did not pressure me. He was there to answer any questions I had and to help me decide. After test driving all and leaving to think about everything for a few days, I decided on the ML. David went above and beyond meeting my needs to make my decision and purchase with Mercedes-Benz of Melbourne a very pleasant one. I would highly recommend David Kerner and Mercedes-Benz of Melbourne.

Rhonda Robinson

Jun 3, 2015

We bought a new GLK350 here. Very happy with our Sales Rep Joshua Boudreaux. He was wonderful to work with. Dealership is immaculate with a wonderful lounge. Breakfast and lunch are provided along with Wifi and computers

John Sobieski

Apr 21, 2015

Owned several Mercedes over the years, and bought last one (GLK) from MBZ of Melbourne. Have always brought the car here for service and they are tops! Easy to make appointments, work always done on time and the shop is always clean. Service advisors always willing to help. Typically you are assigned to one advisor, but if they are not available anyone can and will help with a smile! They genuinely seem interested in making sure your care is serviced correctly, on time and with no surprises.

Janet H.

Jan 22, 2015

If you are the market for a Mercedes or Audi I recommend you take a drive to another dealer. This dealer will tack on all kinds of extras and push them with a hard sell. When you follow up after a purchase with questions they seem to have no answers. The sales manager was very rude, I guess they got their commision and the nicities are over.

Roadfoxx

Oct 31, 2014

Very helpful and pleasant to deal with. I would recommend them to anyone,

Last Sprinter, Buying Ford

Jul 3, 2014

What a bad experience when dealing with mercedes staff . I had purchase a new sprinter and had set to ship. In between had the van tinted and lettered. When I was instructed that I would need to apply for personal plate was not a issue. They sent me a week later the plate and because they picked the standard could not read. When I called the sales lead started into a mental meltdown on the phone. Yelling and explaining he was make no commission they don't pay him enough and he went out of his way. I explained he was very unprofessional and to relax before he has a heart attack. Called back asked for Shay the top guy still a year no call back. The van did not know needs the blue additive when filled ran all over driveway, the air went out and the wax inside the panels dripped down the rocker panels. Still trying to sort out also the sliding door arm rusted did not replace just scrubbed with scotchbrite and because the hitch electrical hookup is welded in too close to the receiver you cannot install a locking pin. Called the corporate number and you cannot get nothing more than a nice blowoff. I will be buying the ford next as it is less the fit and finish is better and my experience with customer service is better when they go above polite I'm sorry and acual lay move to correct and justified concerns. To get a true feel of what customer service shoul not be speak to Mark Racano ,he will remember his words and there's always two sides to every story but I emailed all the way through so that there was a clear communication of what was going on. As I have bought peter list ,internationals and many servive vehicles am familiar with the way they are to conduct themselves and perform their service. If their. Commission is not acceptable I don't want to hear it that's a in house issue which the customer has no interest in. Suggest because of that location and that after several calls to GM Shay and corporate not moving to correct best to now go ford that entered this market in a big way,these sprinters also harder to rack ,badly placed hold owns and grips. No covers for floor hooks so when rubber mat floor you have little potholes. I have been limiting the milage so I can trade in next year and build fleet with fords- you only make a mistake like this once- hope it helps someone on the fence

DESAL

Jun 27, 2014

Although I. did not buy from this dealer my experience was excellent. I was looking for a diesel that they didn't have but were very helpful. The overall experience was excellent

MS G Raynor

Jan 14, 2014

No body act like they wanted to talk to us,so korly was the only one , that ask us do we need help.He was very kind and he took us on a test drive.i will be back and he will be the one i will be looking up. you all need to stop judging peoples you don't know what people got.i had a friend of mind ,came back a few years ago and was going to get a new one and the young saleman keep trying to sell her a use one.and she went down to another dealer and brought a new car. ok God Bless Ms Raynor. p.s you don't half to keep calling me ,when i am ready Korley will know.

customer for life

Jan 15, 2013

Just a note to pay compliments to your service advisor, Roberto Fleites, on his outstanding service. He was able to find a way to squeeze my service in on short notice which I greatly appreciated. This is the kind of service that puts you above the typical dealer out there.Thanks again,Robert Parks

A. Torres

Jan 15, 2013

I am writing to let you know how much I appreciate the outstanding customer service that your Mercedes Benz Service Advisor Roberto Fleites provided last week. I visited your dealer ship for service on My Mercedes Benz for the first time and I was blown away with the level of service that Mr. Fleites provided from start to finish. Mr. Roberto Fleites was very attentive to all of my concerns and seemed genuinely interested in helpin g me with all my service concerns rather than just being focused on getting me in and out of the service department as soon as possible like I have experience in the past with other dealer ships/ service centers. Mr. Roberto Fleites even took the time to tell me about recommended repairs that will be due soon without sounding like he was pressuring me to do them.I am extremely happy with the service provided and I will be recommending everyone to your deal ship and service center.

M. Levine

Jan 15, 2013

Roberto in service is a true professional and trusted advisor. Mr. Suarez is an excellent manager. This dealership is the tops of all the dealerships I have experienced in almost 50 years, over 40 cars and three Mercedes Benz automobiles. Hal Martin is the single most knowledgable salesperson I have ever had the pleasure of knowing.

dholmwood

Dec 12, 2012

After no response from a Mercedes dealership in Orlando I dropped by this one and had first class service all the way. Laurie searched for a car to meet my needs and came up with a great price to match! The only thing missing from the dealership itself were the nice extra touches such as ice cream and cookies that Fields offers (water or coffe was all I was offered).

Thankful Customer

Nov 16, 2012

Dear Mr. Rowe, This past Sunday around noon, my Audi wagon died on US 1 in Sebastian. Within a few minutes, your service advisor, Roger Gulliver, pulled up to my car. He was passing in the opposite direction, his wife was in the car and he was on his way to meet friends for lunch, but he turned around and came back to help.He called the dealership to arrange for a loaner car and tried to arrange towing.. He offered to wait for AAA to come and tow the car. I insisted that he continue on to lunch. I had a friend with me and was in a safe spot. He called several times from the restaurant for updates and when the tow truck arrived he met me at the dealership My husband and I are good customers, having purchased two Audis from your dealership, but Mr Gulliver did not know that when he turned around. We have always received great service from your dealership but this was above and beyond. Mr Gulliver could have continued on US1 that Sunday afternoon and no one would have been the wiser. He did not. I'm sure you hear plenty when things go wrong. Mr Gulliver made an inconvenient situation easier to handle. I thank him.

mary polk

Apr 21, 2012

i cannot begin to explain my experience with buying a car from this dealership,my sales man clint was wonderful and beyond helpful ,still is 4 month after i have the car ,wants to make sure i'm still happy. this dealership offers a place of comfort while you may need work done on your car ,it doesn't want you to have to waste your time while waiting,eat ,work on a computer or just relax ,get a message and take this hard to call what this time is but i call it me time !!!! they are all so nice from clint to mr mercedes man himself (sorry his name just left my brain ) i was told i am now in this family and they are right .it's my new family in melbourne ..even if i don't need work on my car i'm welcome to the upstairs lounge and all it offers ,so why wouldn't i visit melbourne (btw i live in titusville 45 minutes away ) more often ,truth is i do ! i am looking foward with regret in a way to trading in my beautiful new 2006 clk 320 but i WILL never not but a car but from them .i am a mercedes ownwer FOREVER !!!! MARY

irenescarincio

Feb 23, 2012

I have had my Mercedes E350 in for service to this dealership 3 times in the past 4 months. Every time it comes back with a new problem in which they have some sort of excuse for. The first time it can back with dents in the door and oil on the passenger seat. The second time they didn't make the proper repairs and on top of that the a/c was no longer working correctly and the third time they brought the car back with scratches all over the hood and gouges in the center console. My recommendation - DON'T GO WITHIN 100 MILES OF THIS SERVICE DEPARTMENT - THEY ARE ABSOLUTELY HORRIBLE!!!!!

JBENZING

Feb 13, 2012

We were in the market for a new Mercedes E350 Cabriolet as a 60th B-day gift for my wife and myself to each other. We shopped the local market (3 dealers within 30 miles) and felt like the dealers were doing us a favor vs. attempting to meet with our needs. The vehicle had to be ordered direct from Germany. They were attempting to encourage us to purchase a vehicle they had on the lot/showroom floor and with NO room for negotiating price. Mercedes of Melbourne (80 miles away) was very receptive and attentive as well as willing to meet a price I had with an out of State dealer. We ordered the car with the equipment we desired. We were willing to wait the 3 months to do business with a dealer who really wanted to and did earn our business. The vehicle arrived with an issue from the factory whereby the emissions had to be re-certified (a soft recall) prior to taking delivery. The dealer offered and provided a free loaner until such time that our new vehicle was 100% and ready to be delivered. They went above and beyond the call of duty and I look forward to a sustainable relationship with them. Just wish they were located closer to home.