Used Cars for Sale at Mercedes-Benz Of Spokane in Liberty Lake, WA

PYamaura

Aug 24, 2016

Car was accurately diagnosed and repaired. No more check engine light! One thing that was a little disappointing is that I wasn't given a diagnostic report. The service advisor let me know there were a few additional issues that should be addressed but after spending $500 on diagnosis and repairs I decided to take of them later. Unfortunately I don't see a list of issues on the paper work and without a diagnostic report I don't know what else they found in the inspection.

Ron

Aug 12, 2016

Everything went well. Very much impressed with salesman and team would highly recommend this dealership to friends and family looking to change vehicles in the Spokane area

gaylahunt

Aug 5, 2016

I have been completely satisfied with Mercedes-Benz of Spokane since buying my first MB in 2005. Sales representative Frederick Carbonne is THE best person I have every bought a vehicle from and I have bought many over my lifetime. Amber and Tim in the service department are top-notch. You can tell about a business by how long their employees remain and Mercedes must be doing something right to keep such good help. Mercedes makes the best vehicles out there on the market. The workmanship is the best I have ever seen. My C240 has 60,000 miles on it and it still seems like a new car.

melodyjones

Jul 31, 2016

I called the Service Department the day before and they were booked with appointments the next day. I was told to bring in my car the next morning early and they would fit me in. Coming from north of Athol, ID, I was there the next morning 10 minutes before the doors open. They opened their doors before 7:30 and fitted me in immediately. Within 2 1/2 hours my car was taken care of. We were very satisfied with their service. Thank you!

Buddy & Jana J

Jul 13, 2016

My wife and I enjoyed our car buying experience from Mercedes of Spokane. They didn't use pressure or gimmicks to get a sale. Definitely recommend buying from here.

ML350

Jul 12, 2016

Very knowledgeable service department, high quality of service work, loaner car was available as our car had to stay overnight for parts that were ordered, very clean and modern dealership and service area.

Jk

Feb 17, 2016

Buyer beware Mercedes made a sales deal Saturday. Drove 6 hours for them to pull a bait and switch on Tuesday night. Sales manager said he would make the deal if I would purchase the extended warranty. Very upset and disappointed. Never been treated so poorly. Will never do business with Spokane Mercedes. Sad to see that Mercedes would allow this type of business practice.

Carguy

Nov 16, 2015

I live in the area of this dealer and after my experience with the GM I will not buy from them. He is a hot head and when I was discussing an issue with him he was the farthest from customer service. I was warned about him but I have seen it for myself. The salesperson even appologized for the GMs behaviour. With all options to buy online or quick trip to Seattle or Portland I would not go here. Totally unprofessional.

rarexair

Aug 19, 2015

wish I could give this dealership more than one star. I contacted this dealership on August 7, 2015 regarding a 2002 BMW M5 they received in on trade. At that time there were no pictures, info or mileage on the car. I worked with another sales advisor. I told them I was interested in the vehicle contingent upon more details. I was told I would hear back within 24 hours. On Monday I did not hear back and I called back and spoke with someone named Frederick Carbone. Frederick told me he was the one who took the vehicle in on trade. We talked and I asked if he can send me more photos of the vehicle. He advised that the vehicle was at an independent shop waiting on repairs but advised I would have first rights of buying the car once it is back as they cannot sell a car or accept a deposit if the car is no in their possession. Within that same day I called around looking for a reputable shop to perform a PPI on the car and actually found the shop where the car was at. Spoke with the owner of the shop regarding the car and he advised me his thoughts on it.I stayed in touch with Frederick and the owner of the shop gave me updates here and there. I advised Frederick that I wanted to do the deal prior to Wednesday of that week as I am leaving to Monterey for Monterey Car Week and he said that the car needed to be back. When I spoke to Frederick on Thursday and was told the car was sold by another representative. Frederick gave me a few very rude remarks and when I asked to speak to a manager he told me that the "Manager does not have time to speak with you and your concerns and hung up."I called back and spoke with Justin Robidoux the general manager of this dealership. Justin was actually quite helpful. He documented what happened and actually gave me a call back the next day regarding the situation. Overall if you do need to deal with this dealer do yourself a favor and pick another representative other than Frederick.

jeangibson

May 29, 2015

Recently bought a car and the service was amazing. Our sales man went out of his way to even touch up wash our van. And when we came back to the dealer to drop off paperwork we didn't even have to get out of our car. The finance manager came right out.

meplus2

Apr 10, 2015

I purchased a C-class my sales rep: Frederick, Was "Awesome" he's very knowledgeable of the product he sales, very professional, had answers to all my questions making my purchase easy all the people I came in contact with the day of sale were very nice and warm welcoming me into the Mercedes family I am very satisfied with the "A+" customer service I received. Thank you for the great experience...

Kemp-L

Apr 8, 2015

I waited for the service to be done. The service was completed in a hour and a half. The entire Mercedes-Benz staff was extremely friendly and helpful while I waited for my car to be serviced. The work was excellent but the thing I appreciated most was the pride and care the Service staff exhibited while working on my car and readying the car for pickup. Thank you Mercedes-Benz of Spokane for a job well done and a delightful experience.

obdoc

Apr 3, 2015

The service was done in a timely manner and all were very polite. They reported the problems found and discussed the options for service and repair. At this point in my life for issues around the car I would be hard pressed to manage without the advice and assistance of Tim Duff.

radiojj

Mar 17, 2015

Just got the "A" service for my 2008 CLK350 and it went quicker than expected. Very nice people to deal with. I was indeed satisfied. Nice to come out to a clean(inside) and washed (outside) car!

Jeffgressmd

Feb 25, 2015

Bought a new gl 550 from Steve in sales and Blake the manager of the shop. I could not be more pleased with the professional service and willing to understand my situation. They were willing to work within my budget and timeframe which was outstanding. I did not feel that I was being "taken" or given a bad deal. They both were respectful of very hard earned money and worked out a fair deal . My recommendation would be to venture out of the bellevue/ Lynwood dealerships and give these guys a call. Go stay at the Davenport for a night and pick up a great deal on a new mercedes . You defiantly will feel that you got an honest and transparent deal with these guys!!

Bob B

Jan 22, 2015

We dropped off both my daughters E320 for a front end alignment and my E350 to have some warranty work done on a Saturday. We had full intentions of waiting for the E320, but to my surprise, Tim took the liberty of arranging a loaner vehicle for me to use. Made my day. I was able to spend some quality time with my daughter who was home for the weekend from college.Maybe that's why we've purchased 3 Mercedes from this dealership. They always seem to go above and beyond for us. Special thanks to all of the service techs, the service coordinators (Tim and Amber for always being helpful) and to Scott for always checking in on my experience.

Robm79

Jan 10, 2015

Our local dealer/service center, Mercedes-Benz of Spokane, is a beautiful facility, great people, and always takes care of our motoring needs. Bob & Kathy Mathison

Glacier

Dec 27, 2014

My experience with the service done on my Mercedes was prompt, efficient, and completed ahead of estimated time..The entire service and parts staff does and excellent job!!!!! Thank You!!!

diane.plummer.188

Dec 10, 2014

Everyone is always nice and helpful never have any problems when i leave there. I'll continue to go there when needed. not much more i can say They are top rate!

5151jessed

Nov 26, 2014

Dragon was a great sales person in all aspects of providing customer service in all our needs and questions. I would refer him to any one of my friend or family.

cardwire

Nov 3, 2014

We were very impressed with Fred, Kim and Blake. They were very patient and answered all my questions. They were so friendly, helpful and professional.

F6Triker

Oct 30, 2014

After becoming disappointed with the attitude at the dealership where we purchased our Mercedes, we tried servicing here and now we know what real 1st class service is. This service department probably "sells" more cars than the sales department. Both Amber and Tim are top shelf people who treat the client with respect and kindness. Many thanks to both of them and everyone else at Lithia who have made owning our Benz a real pleasure again.

leeann.hostetler

Oct 5, 2014

We enjoy our relationship with Spokane Mercedes. It has always been a pleasure to work with Jay Brekke. We have purchased two cars and now we are trying a lease. We will definitely be back to work with Jay again.

Mule6851

Sep 1, 2014

Amber was very helpful in alerting me that the problem could be covered under warranty. They secured the appropriate parts and fixed the problem quickly.

Gondor

Aug 21, 2014

We we're out of town and Tim Duff was great to work with as we had our son bring our car in during an extremely busy time so that he could drive our car to join us on vacation.

elizabeth.daniels.355

Aug 8, 2014

I was able to get in the day I called for an appointment. The service was fast and efficient. Friendly advisers and crew. Happy to belong to the Mercedes Family.

Kkrice

Jul 30, 2014

Had a minor issue while on a major trip from TX. They helped immediately...no charge & a car wash! Quality dealership that makes you glad you own a Mercedes!

truebear

Feb 14, 2014

We have purchased three vehicles under Dragons leadership and guidance. Dragon has continued to earned the right of our business - any uncertainty of process and direction we may have had, Dragan was quick to put to rest. He has earned the right of a trusted resource and confidant

StudioC3

Jun 7, 2013

This dealiership moved from downtown Spokane several years ago, relocating 15 miles to the east in Liberty Lake. I've been reluctant to purchase a Mercedes because of the distance, but this dealership's service department was very helpful and punctual with its shuttle service.

Hydraulics

Apr 20, 2013

Why They are fantastic , and I mean it !!!!!I showed up a week early for my service , buy my mistake.I said I could come back next week no problem, but they said no ! You drove 100 milesTo get here we will get it done ! They not only got it done but washed it to perfection.Tim duff and the girls in service are the best , yes I mean the best I have ever dealt with.On top of that , I forgot my wallet and they said don't worry we know you. But my wife stopped buy and paid the bill , but what a nice thought for them to say that.Again I will buy another car from them.#1 service # 2 no high pressure sales tactics .Thanks again Scott Gotham 509-685-1922

svpanhandler

Apr 11, 2013

The transmission on my 2007 ML320 CDI intermittently acted like a manual transmission with a slipping clutch. They were able to find the problem and fix it under my extended warranty.

Francesca51

Apr 2, 2013

Great all around service! I don't go to the Subaru dealership where I purchased my car but instead choose to come here because of the friendly and efficient service. Thank You.

jacksonew

Feb 19, 2013

I had the pleasure of working with Devan (Sales) and Blake (Finance) in purchasing my new Mercedes-Benz. Their exceptional customer service made the entire buying experience very seamless providing me with every last piece of information I needed to feel comfortable closing the deal. I commend their professionalism along with their vast knowledge of Mercedes-Benz showing me that they take passion in the products and services they are offering. I highly recommend purchasing from this dealership and I would definitely consider repeat business. Thanks again to Devan and Blake for getting me into my new Mercedes-Benz!

irishwings

Jan 27, 2013

Would definately advise my closest friends & family this is not only the store but also the sales person to work with. Derek law is a great salesman & everything he needed to do to get me into my car, he did. Thanks Derek

loriehiggins

Jan 22, 2013

Great experience all in all. Good value, low pressure, great service. I would highly recommend this dealership and Devan as a salesperson. Wonderful customer service!

DarrinTroyer

Jan 22, 2013

Devan and Blake made this purchase quick, relaxed, and without the pressure to complete a sale. I actually felt like the customer was the highest priority and they made my wife and I feel at home. I definitely will look to them on my next purchase even if it is five years from now. Thanks Devan and Blake.

maltese#1935

Jan 22, 2013

I have been a customer of this dealership for a long time and have always been very satisfied with their customer relations. I have purchased three or four vehicles from Jay and have always felt that he treated me in a fair and honest way. Jay is the type of person that makes you feel like a friend and not just a customer.

rickerjones

Jan 22, 2013

I have dealt with M-B of Spokane, purchasing several new cars over the years. The service is ultra friendly, and Jay Brekke is the very knowledgeable salesman I always go to. The service department is also excellent and I look forward to hot coffee and fresh cookies when I visit for service.Rick Jones

Puddle Jumper

Jan 20, 2013

This is the second time we've used Devan Baskerville to purchase a new Mercedes-Benz from Mercedes-Benz of Spokane. Please bear in mind that we live in Montana and travel 235 miles each way because Devan is so much more customer oriented than the salespeople at our local dealership. Devan is very knowledgable about the operating systems, especially the sometimes complex electronic aystems, on all models we looked at. He also continues to take our calls and will patiently, without making us feel technologically challenged, walk us through things like pairing Bluetooth phones and programming and resetting our navigation system when we navigate our poor GPS to a point where we feel totally lost and can't "unstick" it. He also has helped us understand the ins and outs of mechanical questions we pose to him over the phone.Also, we have been extremely pleased with the dealership's referrals for aftermarket accessories like the Clear Bra. The attention to detail and workmanship has been exceptional.The dealership is to be commended for its excellent service and commitment to customer satisfaction.

dennymyers

Jan 20, 2013

I have wanted a Mini Cooper for many many years! Kim has made the purchase and delivery of our mini an incredible memory. The car was in Portland and we had a lot of questions about it as we were purchasing it sight unseen. She had them all answered for us. Per my my husbands request she arranged to have the car delivered to our home so that I would be SURPRISED upon our arrival back from a vacation. She worked an acceptable trade for our prior car which was also purchased at her dealership. We will be telling anyone that will listen what a fabulous this experience has been.

debbied310

Jan 18, 2013

Jay is the greatest salesman! I love this dealership. Their warm friendly staff always make me feel welcome. They take great care of my car and always take time to help me understand any repairs are necessary. Jay Brekke is my salesman.

bluelake46

Jan 18, 2013

Mr. Brekke was a pleasure to work with and did not pressure us during the decision process. The price given for a trade-in was fair and the price quoted for a new vehicle was competitive. I have been very impressed with how friendly and accommodating the entire staff has been. I have had nothing but positive experiences with the dealership and would not hesitate to recommend them.

april98110

Apr 13, 2012

Keep in mind this dealership is NOT in Spokane, it's in Liberty Lake which is 15 miles away. I made a Saturday appointment to get my snow tires changed....maybe a half hour job. First, Tim tried to tell me I had made a mistake and my appointment was really on Friday. He did this because he had forgotten to schedule my appointment. I was on time for the Saturday appointment I had actually made, which was 8:30 AM. I ended up waiting until 3PM! I was told they do this to everyone, but I know differently. I have my friend's husband (who is well known to them, and a man besides) take my car out now, and they don't jerk his chain at all! I've been to Mercedes dealerships in four states, and this is the worst! Mercedes should be ashamed to be associated with this dealership.

SteveCDA

Feb 19, 2012

Frederick Carbone (Salesman), Blake Becker (Business Manager)and the rest of the staff at MB of Spokane made buying my wife's Certified C-Class a complete pleasure. There was no hassles and everything went smoothly. We never felt pressure and I would recommend this dealership to anyone.

ASM1961

Jan 27, 2012

This is the third time I have had my ML serviced at this dealership. Each time I have been treated respectfully and honestly. They performed the scheduled maintenance and also took care of some warranty issues on time as promised. Never a problem getting an appt. and I'm very happy with the customer service I have received from Spokane Mercedes.

tonyamquick

Aug 16, 2011

I purchase a new GL 550 from this dealership in April 2011. My sales person David Barton agreed not only in writing but also verbally that my title would be overnighted directly to me within 7 days. This did not happen. I am now over 90 days out and still have not received a title on my vehicle. Mr. Barton was a repesentative of their business and his promises that were made both verbally and in writing are legal and binding contracts. This dealership has failed to recognize this. They have ignored my repeated request for them to honor what they contractually owe me. I have even offered to send the vehicle back but they must pay for shipping. They do not want to resolve this matter. I would never recommend this dealership to anyone!

tiffanygonzalez

Jun 25, 2011

We purchased a New GL550 from this business. Here we are over 2 months later and we can't even tag ,reg our truck. Our sales person put in writing that we would have our title within 5 days of us sending the bank wire that we would have our title fedexed to our address. We needed it for our state compliance and now will have to pay a ridiculious sum of $$ to even reg our SUV. I have paid atty fees and am still without title. We paid on 4/22/11 and today is 6/25/11 still no title. The GM (CHIP MILLER) HAS REFUSED to overnight our title. There is no lienholder on our SUV.. Hopefully everyone will steer clear of this Dealership.We are now in communications with filing a complaint with their STATE Attorney General to see if we can ever get our title. So no matter what our sales person (Blake Becker ) gave us in writing and also verbally told us we are still without title....

KeithCampbell

May 11, 2010

I made an appointment to have my car serviced. I arrived on time and we agreed as to what should be done. Told them I was going to lunch and would be back in 1.5 hours. I came back 2 hours later and they had not even started working on the car because a drive up person came in and was going to wait. I had to drive over 90 miles each way and they wasted a total of 5 hours of my time. NO way to treat a customer. They suck. I later found out that the place is not locally owned and the owner is in Medford, OR of all places. I left him 2 messages and no response. They are all talk and no walk. Avoid them at all costs.

Ten

Oct 10, 2003

Fantastic personal service from everyone in dealership. Highly recommend the dealership. It has just changed owners so hopefully all will remain the same.