Used Cars for Sale at Metro Ford in Independence, MO

Rebecca Nace

Nov 3, 2016

Love Metro Ford. Their service guys are the best. Randy will really help you out. Thanks Metro.

CDS

Nov 2, 2016

Michael sold me my new F150 and and made sure the buying process was smooth and effortless . I would highly recommend Michael and Metro Ford. I'm very pleased with my new truck, Metro Ford and my experience with my salesman!

Patricia Bounds

Oct 31, 2016

Great response time- I was in and out in a very short time. Everyone was exceedingly friendly and professional.

bubby

Oct 30, 2016

Mark Reynolds is a very nice young man and a very good salesperson. He is not pushy but he continues to try and find the car you are interested in. I had one of the best car buying experiences ever.

et45

Oct 28, 2016

THE GUYS ARE VERY PROFESIONAL AND RESPECTFULL OUR SALESMAN GARETT GIBSON IS A VERY HONEST AND PLESANT MAN WE WOULD DEAL WITH HIM AGAIN AND AGAIN

Daryl Gray

Oct 25, 2016

This was our third time buying through Metro Ford. Jamison Wunder did an outstanding job helping us through the process! We would recommend the dealership to our friends.

mr happy

Oct 25, 2016

Possibly the best buying experience that I have had. George let me drive a couple of cars and then found me the car I wanted. The entire buying experience was very low pressure and the delivery / paperwork process was quicker and easier than any I can remember.

fordguy

Oct 24, 2016

As always Erich was there to help us. Got my wife the car exactly that she wanted. He is very knowledgeable of the vehicles and equipment. He does a super job. Always a pleasure. He always does follow-ups to check if we have questions and makes sure everything is ok with our vehicle. Thanks Erich!

Shawn Spraguer

Oct 23, 2016

Very timely responses to my emails and calls. I had to travel from out of state so we worked out a deal before I traveled out there. Ronnie was great to work with and got me a fair price for my trade and for the car I bought. The purchase price was the best i could find in about a 600 mile radius. Drove home very happy. Everything was done in less than 2 hours. Definitely recommend.

Patti Zern

Oct 21, 2016

I had the "works" done to my car and I had very little waiting time, very quick service!!! I do have to admit, I really DISLIKE the couches and chairs in the waiting room. I am short and have back and neck problems and they made my back ache and my feet are about a foot from touching the ground. I had to move into the next room where there is a strip of chairs that area by the coffee machine. Out of all the waiting areas I have ever been too, this is honestly the worst and most uncomfortable one there is, metal chairs would be more comfortable than those leather couches and chairs. I see people much older than me struggle and sometimes need help to get back up again. I have been coming to Metro for 20 years and seriously have never felt comfortable in the furniture in the waiting area. This last visit it was even "painful" to me. Try sitting in that furniture for an hour or more and you will see what I am talking about. I Love the survice but the wait is very uncomfortable!!!!!!!!!!!!!!!!!

Jerry Netz

Oct 20, 2016

Always a good experience. I have all of my service performed here including oil changes and the like.

Happy Pat Escape

Oct 19, 2016

Salesman Garrett Gibson is the Best! He answered all of our questions and shared lots of information about Escapes with us. Had a great experience with him. He just wanted to make us happy which he did. We love him and our Escape.

pizza bill

Oct 18, 2016

Eric did not push, but informed. Product knowledge, off the charts !! Follow up by Erich was greatly appreciated, I am looking forward to followup meeting Thursday.

AustinW1234

Oct 18, 2016

George was very helpful in looking for a new car. I thought I was going to be overwhelmed looking for my first car, but George sat me down and explained all of my options and upgrades, while being very informative and not pushy. He let me test numerous cars with different packages and was genuinely trying to help me find the best fit without upselling me. Ronnie was very straight forward when negotiating the price and was able to work the best deal for me. He explained exactly what I was paying for and why it was this price. They found the exact car I was looking for and had it delivered to Metro Ford extremely quick with George updating me on the status the whole time. Overall great experience!

JaniceFleet

Oct 12, 2016

I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took pictures to make sure there were no dents on all four sides of my car and put it up on a rack. 1 hour and 20+ minutes later I am told there was nothing wrong with the tires and they added air to them. The tire pressure light went out. I went to the cashier office and had to pay $11+ dollars. While I am waiting for someone to tell me where my car was so I could leave, a black ford suv pulls in and says their tire pressure light is on. The service desk man checked his tires and added air to 2 of them and the driver left. I asked why they did his for free and on the spot and I had to wait for mine and pay for the same service. I was told I might have had a nail or a slow leak so they needed to check mine. So I ask the obvious....why didn't you check his? The service man had no answer. E vidently they think and treat women like they are idiots. We have bought multiple vehicles from them and each time I have used their service in the last 3 years I am disappointed. It was my LAST time for service at Metro Ford in Independence.

BettyNathan

Oct 11, 2016

We were extremely satisfied with our experience at Metro Ford. Jamison Wunder is a wonderful young man that answered any questions we had. He is very knowledgeable. He did a great job making us feel at ease. We WILL recommend him to ANYONE looking for a car or truck. Metro Ford should be proud to have him on their staff.

Amber Anderson

Oct 11, 2016

Service was done in a timely manner. They handled the warranty process.

LeAnn Martinson

Oct 7, 2016

Ronnie and George made everything go smoothly, I appreciate their assistance in streamlining the process for me and working around my schedule.

Dominic Duchene

Oct 6, 2016

Michael Green in the body shop is a great asset to your company. I have had to use your body shop twice and he is always dead on on his estimates and keep me In the loop the entire time our vehicle was in the shop.

John Seubert

Oct 6, 2016

In and out in a short period of time. People were very friendly

akhill3

Oct 4, 2016

It was great dealing with these guys in buying my first car. I will come back for anything in the future. Jamison did a great job in making sure everything was smooth sailing. Everyone there took care of me in the process. Thanks!

ldmartinson

Oct 4, 2016

This is the second car I've bought with Metro Ford and had a great experience both times. The staff was friendly, not pushy or overwhelming, and gave me an honest deal up front, without wasting time with haggling.

janice17

Oct 2, 2016

Staff at metro ford from start to finish were genuine, respectful and friendly. They truly met my expectations in the purchase of my new Taurus

carmomma32

Sep 26, 2016

I love Metro Ford and their customer service so much that I have referred several family members here already. Jamison is my favorite. He always takes care of me when I'm there. Rick is super kind and professional. I love how everyone welcomes you at Metro Ford not just the person at the front desk. Great experience all around.

Mmt Technology

Sep 26, 2016

It was a pleasure working with Michael Henry and the rest of the team at Metro Ford.

Ford Escape 2015

Sep 25, 2016

I want to thank our used car salesman for really listening to the details of what I said we wanted. He quickly identified having two cars on his lot that had the options and price I requested. He said he had a third car but it was $150.00 over the price I gave him as a max. He didn't want me to think he was being pushy. He was very knowledgeable about the options on the vehicles and even assisted on some of the programming.After getting the car home I called back about an issue I found and had the full support of management and the service department to take care of the problem. A big thank you.

Dan V

Sep 24, 2016

The entire Metro Ford team is 2nd to none in the industry in regard to purchasing a vehicle. Seemless, efficient process from start to end. From ownership to sales (Erich Phillips) to management to finance, they outperform their competition. I would highly recommend purchasing from the Metro Ford team when you're in the market for a vehicle.

Bonny Ward

Sep 23, 2016

Garett, Rick, and Jason always make me feel like a celebrity when I go to Metro Ford. They worked with me to get my new car (that I am in love with, 2016 Ford Focus Hatchback). Garett was so thorough and explained all features inside and outside my new car. They also took my trade in before i cleaned it, and didnt make me feel bad about how dirty it was! I think they deserve a bottle of wine :)

spenniston

Sep 20, 2016

On Labor Day my husband and I went into the Metro Ford Dealership to look at their used Ford Flex's. Upon arrival we were met with Ronnie Vargas. What a nice guy! We asked him if we could look at the used Blue 2014 Flex. He went off and got the keys and we were off. Before we got back from our test drive I knew my husband was in love with this vehicle.Ronnie answered all of our questions and went over all of the features of the vehicle. It was everything and more than we ever wanted in a vehicle. We put in a contract right away. It was just traded off so they hadn't had the opportunity to service the Flex. We came back the following Saturday for delivery and boy did it look like it was Brand Spanking New!We finished up with the paperwork. Ronnie helped us get everything set for us to drive away. This was the most awesome experience I have ever had in purchasing a vehicle. I cannot express how much this dealership is so Helpful and Friendly. Not just Ronnie.... Everyone was amazing. If you ever are looking for a new or used vehicle please consider going to Metro Ford! I never will go anywhere else!Thank You Metro Ford and Ronnie Vargas!

Brandy Little

Sep 19, 2016

Great fast, friendly service! Tommy is always a pleasure to work with!

akochsmeier

Sep 18, 2016

I went to purchase a used car but was able to afford a new 2017 Escape with the help of George Rackley. He was very helpful and worked with me to show what I could afford. All associates were friendly and genuinely cared. Great experience.

John1717

Sep 15, 2016

Jordan was our sales person and did a great job in helping us with a car we found on the internet. The overall experience was great.

Aaron Richards

Sep 15, 2016

What a great experience! George, Mark, Paul and Curtis were total professionals..NO pressure didn't push at all..We got the best service and the best price...they follow up and ensure we are totally happy

Jimmy P.

Sep 15, 2016

Mike Henry and the rest of the staff at Metro Ford made buying my F150 an easy and satisfying experience. Mike did a great job working with me to get what I needed from my trade-in and the payment I needed to be at on my new truck. I couldn't be happier!

fishman

Sep 13, 2016

the sales consultant George Greko help us by finding the auto that wehad be lookingfor.Went to other dealers they could not find it.Took his time and showed us how to work everything on vechicle he was very helpful and professional he treated us like we mattered , will recommend and use him again ,

Dana Ross

Sep 13, 2016

My husband and I started car shopping for the first time in MANY years and I was nervous about going through the whole process, especially since I'm not a fan of salesman and the "shmoosh" they put on. Garett was our salesman and we couldn't have asked for a better one!! He was very laid back and funny and most of all VERY knowledgable about the cars. He even called us a couple of weeks later to make sure everything was fine and we were happy. When we decided on a car, the whole process was easy and smooth. VERY happy with Metro Ford and would definitely recommend them.

gtmcg

Sep 12, 2016

We went looking for a new vehicle and drove away with a great Ford Edge. It was nice to have a salesman be so knowledgeable. He was efficient, professional, and did everything he could for usto make our car buying experience awesome. I am very pleased with my new Edge, and am so happy we ended up at Metro, and met Garet Gibson! Thanks so much Garet!!

Bcfrmkc816

Sep 11, 2016

They went out of the way to find the truck I wanted brought the vehicle from across the state and it fits my needs and wants at the time. But will go back in a couple years for a new one The vehicle has some Minos non mechanical issues but they have bringing it in to look at

bigdog

Sep 9, 2016

I was well taken care of throught out process. Salesmam Jamison Wunder worked with me all the way. The best experience I've had buying a new car.Jamison answered all my questions. A very professional guy.

RenaeB

Sep 9, 2016

I was helped by multiple dealers and they all made sure I was well taken care of!! Everybody was so nice and helpful! All-around great dealership!

Laura F.

Sep 8, 2016

We had a positive experience in the purchase of our new 2017 Escape. We worked with George Greko who was very friendly, knowledgable and helpful. We had called ahead about a certain car, by the time we got there he had it washed and pulled up front for us to test drive. Worked with us to get to the price point we needed, and we are very pleased with our new car!

Shelley

Sep 6, 2016

My salesman, George Greko, located the exact car that I was in the market for over the phone. He provided me with very prompt and thorough service. George came in on his day off in order to provide the best customer service possible, and had a very pleasant and fun attitude. Thank you George, I love my 2016 Ford Fusion!! ~ Shelley

Kevin Constable

Sep 6, 2016

Great overall experience I recommend Metro Ford to all my friends and family.

Rochelle Warner

Sep 5, 2016

Everyone at Metro Ford Inc, Independence, MO who helped me get into the right car for me were absolutely fabulous I want to say thank you to George Indelegato and Michael Henry specifically. They truly care about the customer. I felt at ease working with them in my car buying experience. They will always be highly recommended by my father and I. My father purchased a car there a few years ago. George Indelegato helped him as well. Again, thank you ALL at Metro Ford in Independence, MO. I couldn't imagine a nicer group of people who helped me from beginning to end. Sincerely, Rochelle M Warner of Sugar Creek, MO.

Ashleyadkins

Sep 1, 2016

Thank you for helping us and making sure that we were happy and satisfied for what we were looking for. I was pleased when we told you what we could do and what our budget was and you stuck with it and did not push it. I would recommend others to come to you to buy a vehicle.

Tom

Sep 1, 2016

Both George Indelicato and George Greko were great to work with. Good buying experience. Buying a car from Metro Ford was a positive experience, it did not feel high pressure,

MLAdams

Aug 31, 2016

Thank you for your help making the car buying process as easy as possible. Erich Phillips was very pleasant and helpful. We will go to Metro for our vehicles from now on! Thank you Metro Ford.

Honilee

Aug 30, 2016

My questions were answered, my test drive was very helpful, and the purchase process was efficient. Thank you, Michael Henry! Yu made what could've been an unpleasant experience one that was painless!

Jason Hansen

Aug 30, 2016

Best experience I have ever had buying a vehicle. I will definitely be buying the rest of my vehicles.

watergardener

Aug 28, 2016

Thank you for helping me find the right vehicle for my life style. Everyone was patient, which made purchasing a van easy, quick, and without the hassle. Every step was sincere and followed up with calls or emails. Great staff!

DeldaB74

Aug 27, 2016

Thank you for your help! You made the whole process quick and easy!You always followed up and made sure I had what I needed.

Phillip Mount

Aug 25, 2016

Good experience buying a truck. Great customer service and had papers ready when we walked in!

Fordexplorerlimited

Aug 18, 2016

Purchased a new car at Metro Ford, and could not be happier. We looked at multiple cars around the KC area, the sales and service at Metro is what sold us. We discussed price, landed on a number and was done. They had the best deal in town. Ronnie Vargas was amazing, answered all of our questions while test driving, no hard sales pitch. After the sale he sat in the car syncd our phones and went over every button in the car and explained in detail how it worked. This was after the sale at 6:30 in the eve. They detailed the car, and filled it with gas, while we signed the papers. We will definitely be back when time to purchase again, and would recommend our friends to go and ask for Ronnie!

Dawn

Aug 15, 2016

The service department is very friendly and extremely helpful.

Aaron Gossage

Aug 15, 2016

Good buying experience. Had what I wanted on the used car lot and settled on a good price.

newfusionownercindy

Aug 10, 2016

Garett Gibson was my salesman and was so easy deal with. After being married 27 years I went and bought a car all by myself for the 1st time ever. I told him what my budget was and there wasn't any back and forth BS. Metro Ford made me feel at ease and comfortable while in their facility. Car was in excellent shape and spotless when I picked it up. Garett and Metro Ford exceeded my expectations. I will definitely refer all my friends to Garett and Metro Ford.

Dan C

Aug 10, 2016

Very satisfied with the customer service they provided

Robert Roach

Aug 9, 2016

Service (Oil change) was good and fast. Car was done early.

Gerald Julian

Aug 9, 2016

Very happy with how everything went. Very nice salesmen.

Randy Beale

Aug 6, 2016

I came in because I thought I had a problem with my engine and the found oud that I had a bad exsot manifold they took care of in a timely manor and were very helpful.

Heygrandpa

Aug 5, 2016

My wife and I went to another dealership to search for a new car. The (Jeep dealer) guy there pointed to the lot of new cars and told us to look around. He then said if we find something to let him know. He promptly went back inside to the showroom. Needless to say we left, never to return. We then went to Metro Ford where we previously bought my F-150 a few years earlier. My wife found the car she wanted and George was a tremendous help. We should have started there first. First class service and just a great buying experience. Thanks to George and all the crew.

Edwinal

Aug 5, 2016

I received the best sales person and customer relations overall was excellent. Everyone I came in contact with was friendly and knowledgeable. Mr. Rackley was great. He was not interested in just getting a sale, but with ensuring I got what I needed. I was already nervous about making such a purchase alone, but I was given information about the cars I looked at and all my questions were answered.

Mtillman

Aug 4, 2016

We went to numerous dealerships in the Kansas City area looking for just the right vehicle. Metro Ford had the best customer service of any of the dealerships by far! They were leaps and bounds above the rest! We worked with both Ronnie Vargas and Garett Gibson and they were both fantastic! I would definitely recommend Metro Ford if you are looking to buy a vehicle!

Gary

Aug 3, 2016

I have to say this was the best experience I've ever had buying a vehicle, and I've done it several times. I would imagine not needing financing helped the process but everyone we interacted with was great. We came in later in the afternoon to look at a vehicle they had recently taken in on a trade. We liked the vehicle but I really expected we would have to return the next day to complete the transaction because we had somewhere to be that evening. However, everyone really stepped up and got the paperwork done and the vehicle cleaned up and ready for us to take in time. Really pleased with our experience. I do not recall the name of the person that handled the paperwork but he was great to work with as well.

Sara Mcdonald

Aug 3, 2016

Had an issue with low tire pressure, they checked tires, found small hole and fixed quickly--then I was on my way. Every one was kind and courteous.

Ford Edge 2016

Aug 2, 2016

I loved requesting a quote online. Mr. Indelicato was very quick and thorough in following up on my request. Between him and the Manager of car sales (Kent) I was in a new Ford Edge in a matter of hours. As a single woman making this purchase, I was treated with the utmost respect from the entire staff. It made the entire purchase painless. I felt I received a great deal!!

Mason2

Aug 2, 2016

Thank you Ronnie Vargas for you assistance with our purchase. Everything was handled with professionalism and you were able juggle our busy schedules. Thanks again to you and Curtis Owen we appreciate it . And special thanks to Rick in Finance - you patience was greatly appreciated.

Karen Helm

Aug 2, 2016

Wait time for an oil change & tire rotation was commensurate with other locations.

Gramx2

Jul 31, 2016

Jamieson was well informed and did everything to make a car purchase painless. The rest of the staff was also very well informed, and did not pressure for after market, etc.

EL

Jul 31, 2016

Chris Delacruz did a great job. He was very patient and knowledgeable. He did his best to get us a great deal. Thanks for all your help!

Denise (Denny) Carter

Jul 31, 2016

I walked in not expecting to get a car. Bad divorce no hope. But Christopher Delacruz worked with me. I told him no need to waste your time, but he had the faith. I know my budget and it wasn't anything. He worked his tail off and when I was overwhelmed he let me walk around and regroup. Never did Chris or anyone there pressure me. Walking into finance I was close to tears in fear of a bump....Rick at me feeling at ease. I was laughing and walked out doing my happy dance with a grin so big my face hurt. They listen love these guy. When I have this paid off...I WILL BE BACK. You have a great team. Thank you Denny Carter...still happy dancing

Roger Hughes

Jul 29, 2016

Chris Delacruz was very helpful, patient and knowledgeable. I will certainly use him again, and I will highly recommend him to any friends or family interested in purchasing a new vehicle.

Mark Bartley

Jul 27, 2016

Ronnie Vargas, {Salesman} did a fantastic job. understood the vehicle we wanted and had it on the lot.. He worked with us effortlessly and without pressure to get us in our budget range. Everyone is so respectful, at metro ford. Thank you to Ronnie, John Stenval, and Rick Gilbert.. GREAT TEAMWORK.

cfoster4658

Jul 26, 2016

Garrett listened carefully to our needs, not just in a vehicle, but financially. Garrett was not pushy, was very personable, yet demonstrated knowledge on the entire process end helped us to get the best possible deal for our trade and our new vehicle. I would recommend Garrett to anyone looking for an honest and likeable dealer.

Wendel

Jul 26, 2016

Looking for a car to take pressure off my aging truck fleet. Found the model AND color I was looking for. Jamison was readily available and quick with the answers to my questions, then covered in detail all the new "bells and whistles" I never had on a vehicle before. Thanks for teaching an old dog new tricks!

John Conrow

Jul 21, 2016

Erich Phillips great to work with very knowledgeable. Have bought many cars from him. Erich went out of his way to findv us the right car and color.

Larry Cooper

Jul 20, 2016

The only thing I can say is that I have always and continue to receive great care at Metro Ford. Wouldn't want to go any where else.

steve

Jul 18, 2016

Garrett Gibson and the entire staff at Metro Ford were completely honest and above board on everything,plus they went out of their way to address even the smallest of concerns.

Bev Loveall

Jul 18, 2016

Looking for a different vehicle to replace my old ford i had for 13 years.Wanted something similar but smaller with the kids getting older and doing their own thing so i went to metro to trade my explorer for a escape found a good deal right vehicle and good sales team.

Beverly Loveall

Jul 18, 2016

Looking for a new Escape to replace a Ford Explorer found what i wanted with all the options the right price salesman was very nice and helpful done a great job come to find out I was his first sale done by himself he done a great job couldn't tell. I am happy with my vehicle i believe i made the right chose and went to the right dealer thanks Metro Ford

Jamie

Jul 18, 2016

Great service. Salesman (Ronnie Vargas) was very helpful and patient while we were trying to decide on a vehicle. We will definitely refer friends and family looking for a vehicle to Metro Ford and will recommend them to work with Ronnie. Very happy with purchase and experience.

jerry

Jul 17, 2016

Chris was great guy very helpful with all aspects.Great with all the fine details and very truthfully which was refreshing just great experience with a nice guy

Dale Edwards

Jul 15, 2016

Service was great. In an out within an hourThanksDale Edwards

Janie.Gans

Jul 14, 2016

Mike Green in the body shop is absolutely fantastic to work with! I had some damage that had been done to the front end of my car and they took great care of it! Mike called me every time he said he was going to, and gave me plenty of updates about everything! It looks great and received great service!! Thanks, Mike!

Philip Stowe

Jul 14, 2016

I left truck to be serviced.I was called before the time it was to be done,saying it was finished.very good jobthanks

Doug Petersen

Jul 13, 2016

I wasn't in the market for a new car but an accident pushed me in the direction of trading my car in. Chris and Jason we're outstanding in their service and attention. They made what I thought a non possibility a possibility. I left that day in a beautiful Ford Fusion HYBRID and got an excellent deal and my payment was exactly where I needed it to be. I am a customer for life. Hooray Metro Ford!

Harvio

Jul 13, 2016

Christopher DeLaCruz was great to deal with. Best experience I ever had buying a new vehicle. Thanks. wish you the best in the future. Harvey H

StacyH

Jul 10, 2016

Chris was a great sales person, not pushy at all. He answered all the questions we had and overall it was a fun experience and we love our 2014 Ford Edge!

Lovenewcar81

Jul 9, 2016

Very fast got in and out and the car we wanted... No messing around, no games. I have nothing else to say. That says it all. Didn't try to sell me something I didn't want.

joyce789

Jul 8, 2016

Garett Gibson is the Best Car Salesman in the world. He was attentive, considerate, and extremely knowledgeable. He was patient and really knew his craft.

Timothy Connole

Jul 7, 2016

Purchased a 2015 FORD TRANSIT CONNECT TITANIUM at METRO FORD in October 2015. I scheduled my appoint for my oil change and got in ahead of the schedule and done in less than 45 mins. I highly recommend METRO FORD for any new vehicle purchase and maintenance that needs done. They are professional and provide top notch service in every field!

Mcnuttpat

Jul 6, 2016

First time I had a good and fast car purchase. Normally it is long and painful. Thank you Ronnie and ladies at front desk too.

Jeanie

Jul 5, 2016

I was treated so kind as if I was the only person in the world that mattered everyone was so nice to me my salesman was wonderful and very helpful. He know what in a vehicle that make me love coming to metro Ford. Willia Leach

Robin

Jul 3, 2016

We've bought a lot of cars over the years, and this was the most pleasant experience I've had. Zero pressure, friendly and helpful salesman. Erich Phillips even encouraged us to take a few days to be sure. Will definitely return the next time we need a vehicle.

Volkswagen girl

Jul 3, 2016

I would recommend Christopher DeLaCruz to everyone, he was very nice and helpful, he's a really nice man, not pushes, not argent, more sales men should be more like him. I went in thinking I wasn't going to buy a car that day and ended up leaving with my new car, they took good care of me. Thank you Christopher and Metro ford, I love my car. Sherri Ash

Scott Butkovich

Jul 2, 2016

We purchased a 2015 F150 Pickup Truck. This is our 4th vehicle purchased from this dealership, they have always been helpful and very courteous. The service department is outstanding. Our overall experience with this dealership is great.

Robert Spradling

Jul 2, 2016

We just had the oil changed on my wife's Escape. It was good.

Charles Gordon

Jul 1, 2016

Randy the service manager is GREAT!!!!! Give him a raise.

Katie Terry

Jun 30, 2016

Friendly people good service !!!!!!!!!! !!!!!!!!!!!!!

Sharon Ko

Jun 29, 2016

Staff and service are great had a positive experience each nd every time

Robin

Jun 29, 2016

I bought a 2016 Escape. The salesman, Erich Phillips, was excellent to work with. Zero pressure, which I require. In fact, at one point, we were ready to leave because we weren't 100% sure. He supported that, said something to the effect of "absolutely think about it - I'm not making the payment, you are, so don't feel like you have to do this. Think about it and if it feels right, come on back in." We went outside, walked around and thought about it, came back in and closed the deal. At no point did we feel like there was pressure. I definitely recommend him - and Metro - to anyone who asks, and I will return the next time we need a vehicle.

Jet822

Jun 28, 2016

Garett was extremely helpful and knowledgeable. He didn't try to over sell the vehicle. Even though I didn't end up buying my car from him, he is still willing to help me with any questions and was very happy for me on my new purchase.

Paul Hudnall

Jun 27, 2016

Excellent service! Body Shop manager was well informed! Job was done on time, done well! Metro Ford has been awesome every time we have been there!

Shaun.Arnold

Jun 25, 2016

Although they couldn't get me approved (Because of my own poor previous credit behavior), these folks tried hard. They knew going into everything that I was a pretty poor prospect for a sale and yet NOT ONCE did Rick or Jamison ever show me the least bit of snubbing or lack of attention. They treated me like I had an 750 credit score at all times. This is professional and I appreciate them trying and not making me feel bad for my situation that I had caused for myself. When I do get my situation right, believe me, I am coming back to Metro Ford.

Ken

Jun 24, 2016

This was a Great Purchase from Start to Finish. The transaction went smooth and Chris DeLaCruz is great sales person to deal with. I would highly recommend.

genieka1

Jun 24, 2016

Fiance and I bought a 2016 Ford Fusion from Chris. 2 months later we split he takes car since in his name. Chris worked hard to find me a car. I was very grateful for all his commitment to helping me. I was able to get a 2014 Ford Fusion. Thanks Chris!

Kenneth Herriman

Jun 20, 2016

Chris DelaCruz was easy to work with and the transaction went smooth. I appreciate the hard work that went into complete this transaction

Stephanie Duncan

Jun 19, 2016

I've had great experiences every time I go to Metro Ford. The sales staff is awesome. If you're looking to purchase a vehicle, I recommend Garrett Gibson.I purchase a 2013 Ford Escape and I love it. Let him know that Stephanie Duncan sent you! Also, the service staff is terrific! Thank you everyone!

John Stenvall

Jun 17, 2016

Salesman was amazing and so was aftermarket if you need anything to pimp your ride this guy knows it all and takes care of you

Peggy Todd

Jun 17, 2016

Did not have to shop around. I gave my needs and wants to Ronnie and he went looking for me. Not everyone likes that. I loved it.

Richard Jones

Jun 17, 2016

When I arrived there was a large amount of cars who arrived right around the same time as me, about 6 of them were able to be ahead of me in line for service. I was told my service would take approximately 90 minutes which I was ok with. The people at the desk were friendly and helpful, my service was actually finished in less than 60 minutes. This was my second time here and I will continue to take my vehicle here, always a good experience. Thanks guys.

Linda Kesterson

Jun 17, 2016

My experience with Metro has always been good. I have a 2012 Focus Titanium. So I have had in in several times. This time it needed a module in the transmission. It does get frustrating, but I'm sure it is just as frustrating for them to have to keep fixing them. They are always very courteous and helpful.

Louis Braley

Jun 15, 2016

Purchased a 2016 F-150 XLT. Process was very easy and salesperson was great in helping us understand all the new available options,etc. in the new vehicles.

Jay Saleh

Jun 14, 2016

Regular oil change and lubeYour associate recommended a front and rear lube change on 4x4 crankcase and differential.I obliged and service was rendered.Thank you!

James Allen

Jun 14, 2016

I enjoyed the buying experience at Metro Ford! Everyone from the salesman [Garett Gibson] to the sales manager Kent treated me right. I will definitely return to Metro Ford for my next vehicle.

Laurence Clark

Jun 12, 2016

Our service was completed in a very timely manner. Thank you again, Metro Ford!

Escape

Jun 11, 2016

Happy with Metro Ford once again! We have purchased from Metro in the past, and both Children now too. We will do it again if needed! Thank you George Rackley and Cutis Owen. You make car buying easy for us and just the way we like it.

Vern Tennison

Jun 9, 2016

Garett was very helpful and patient in our car buying process. He was very knowledgeable of all the features of the vehicle we were interested in. We have bought several cars from other dealerships before and the experience we had at ford and with garett was the best we have ever had. Would highly recommend him and metro ford.

Jim Dollins

Jun 9, 2016

Very good car buying experience from start to finish. No real "dealership games" were attempted. The price on car was very fair as I shopped 3 other dealerships for same vehicle and no one else was close. I started search online and spoke with George who paired me with Ronnie when I got to dealership. Rick took good care of us in the finance dept too. I would recommend both George and/or Ronnie to deal with and will definitely refer my friends to Metro Ford in the future.

Deborah Fields

Jun 7, 2016

2015 Ford Escape getting my car serviced--like the notification that I received letting me know it was time for service and when we arrived fast and friendly service personal got us right in and listened to our concerns and found the problem and took care of it. Great job to metro ford!!!##

Susan Ziebell

Jun 7, 2016

Very pleasant employees. Everyone was so nice even those who were not directly helping me. Very timely service.

Joann Borden

Jun 2, 2016

Service done in a timely manner. As always everyone was helpful and kind.

William Wraith

May 31, 2016

Ronnie Vargas listened carefully to my ideas of what I thought the uses would be for an F-150 truck, and he sent me all the right brochures and web site information that was very helpful in narrowing down the options I would like. The truck options I wanted were difficult to find and might have required a custom build that would take months, but after much searching he found one with all of my requirements. I really appreciate the effort he and others put in making sure I found the right truck for my purposes. I was traveling in areas with poor cell and internet coverage just before the purchase, and Ronnie and other Metro Ford staff were very patient and thorough under difficult communication conditions. The truck was ready to go when I returned to Missouri with all the right bells and whistles, paperwork ready to go, and all done in a short time, once I made it back to the dealer. Metro also serviced my Ford Explorer making several repairs in less than an hour while I waited.

Tom890

May 29, 2016

Chris DeLay Cruz found me what I wanted and what worked for my budget. II've bought many vehicles and this was my first Positive experience. Period !

Jon Chapman

May 29, 2016

The staff was very helpful, however I thought the sales tax and title were included into the total amount of the vehicle I purchased. Unfortunately I was wrong and slightly upset of the misinformation. The Focus I purchased however is outstanding.

Donald Duensing

May 28, 2016

We purchased a 2016 Explorer. The salesman was very good at explaining how to use all the new features on the dashboard. That is so much better than trying to figure it out by reading a owner's manual. He also helped us program our cell phones on the Explorer.

Carlos Merino Calvo

May 25, 2016

I was really happy to find you guys for my purchase of the Ford Fusion S 2016.You were flexible and understood my situation.I was really glad to find Michael Henry as the sales person that I had to deal with in the process.He was straight forward and he always looked to find the best for me.Not only Michael, the rest of the staff helped me with the purchase.I honestly think that I am buying a great car.I checked many dealers before going there but Metro Ford was the lowest from all of them.I would highly recommend to go to Metro Ford KC and talk to Michael Henry if you are looking to purchase a Ford in the KC area.

Scott

May 24, 2016

Garett made the experience of searching for a new truck very smooth and easy. Despite having trouble locating a truck (already built) to fit our needs, he ultimately helped us decide what we needed to order from the factory. It had been many years since we needed a new truck, so there was a lot of education involved on all the new features and Garett explained all very well, giving us examples on the lot for the different packages and configurations.

Nancy Majors

May 24, 2016

I was driving on I 435 with my special needs brother when my 1998 Ford Explorer with 177,000 miles on it literally exploded. I had it towed to Metro Ford because it was a familiar company that I had done business with before, knew people that had retired from there and they have a union shop, and was told that it would be very expensive to fix. I agreed, and was introduced to Garett Gibson one of the sales people. He was so helpful. I did not have time to look for a car as it was late so Garett emailed me pictures of what he thought I would like and what was affordable in my budget. I am single and care for my brother and did not have a ride to the dealership and Garett said he would even come and give us a ride. When I did find a car that I liked Garett went through the entire car front to back and side to side showing me all the safety features, explaining how and why they work and even all the fun stuff. I brought a Gray 2013 Ford Fusion. Garett even came in on his day off to be sure I had everything I needed and was happy. I love love love this car. I want to thank the Metro Ford team and Garett Gibson for all their help.

Vance Bell

May 23, 2016

Service is always up to my standards. I know what I am getting done and know that I won't need to bring the vehicle back for follow-up work.

Melissa Etzenhouser

May 23, 2016

We Bought a 2013 Chevy Equinox. We love it! The staff we talked with while there was great. They answered all are questions Extremely helpful. I would recommend Ford to my friends and family. It took us less than a week to be in a new vehicle.

Wyoguy59

May 19, 2016

We are from Wyoming and were looking for a new van for our church. I looked all over the Internet and found what we were lookin for at Metro for the best price, but it was in Kansas City and we were not. My wife has family in Burlingame, KS and we were going to be close for a graduation so we thought we would check out the van. When we walked in Garrett greated us and showed us the van with no pressure. We really wanted to seal the deal but didn't have much time and he helped make it happen by closing. The van runs like expected (great) and it was an excellent experience. Thank you Metro and thank you Garrett!

Bloot2013

May 19, 2016

This was the best car buying experience I have ever had. Went well over and above even on his day off to be sure I could buy my new car. Thanks for everything. You ROCK .

Robert Spradling

May 16, 2016

I think this is the fifth vehicle I have purchased at Metro Ford. I am obviously pleased with their service.

Jeffery Wilson

May 16, 2016

TOMMY DID AN EXCELLENT JOB IN EXPLAINING RECALLS AND SERVICE ITEMS. METRO FORD MADE THE REPAIRS AS SCHEDULED AND WERE PLEASANT TO WORK ON MY CAR REPAIRS.

Dennis Stowell

May 14, 2016

Our purchase of a new 2016 Ford Explorer Sport was a good experience. Although we weren't satisfied with our first offer to purchase the Metro staff continued to work on the deal and ultimately found A number we could live with in a reasonable amount of time.

Jay Ricketts

May 14, 2016

Very helpful and courteous staff; knowledge.able and efficient

Kenneth Spring

May 10, 2016

I have a 2006 Explorer with about 140,000 on it. I have always taken it to Metro for my service work and they always do an excellent job.

Satisfied Customer

May 9, 2016

Recommended by a regular customer, Very pleased and completely satisfied by your courteous and knowledgeable staff.

P C

May 7, 2016

Erich Phillips rocks as usual. Came in to see maybe about a new F150 walked out the owner of a limited edition KC ROYALS MVP. When you hear that phrase all Fords are created equal it the dealer that makes the difference, trust me it is true.

MartyD

May 6, 2016

I bought a Fusion. I was treated extremely well by each of the 4-5 staff people I interacted with.Well done! Thanks so much!

Richard Gilbert

Apr 29, 2016

Great doing business with these guy's at metro ford !!!!!!!!!!!!!!!!

Bethany Burton

Apr 28, 2016

I wasn't planning on buying a car when I brought my 2003 Explorer in for a repair while traveling from Virginia to Oregon. When I found out the repair was going to be delayed because a part had to be ordered the service department told me I always had the option of trading in my Explorer. After thinking about my options I asked what can you show me? Erich Phillips was kind enough to show us some vehicles and take us on a test drive in a 2013 Edge. When Erich found out we had not had lunch or dinner he pointed out a great local BBQ restaurant and suggested we go eat while they get the paperwork started. We had a great meal, your staff made buying a car as painless as possible and got us back on the road as quick as possible. Thank you Metro Ford! I love my 2013 Edge!

Michael Tichota

Apr 26, 2016

still waiting to hear when my window will be fixed. I was told that the part was order ONE WEEK ago. The oil change and tires rotated went just fine.

Marty D

Apr 13, 2016

Everyone was very friendly and helpful. I was able to find just the car I wanted, to test drive it almost immediately, and to be helped in each stage of the process of buying and financing it. A very smooth, positive experience. Thank you, Tom and Metro Ford!

John Stenvall

Apr 9, 2016

Aftermarket manager and his assistant were absolutely phenomenal with there knowledge of the vehicles

Patti Zern

Apr 9, 2016

I pulled in at noon to get "The Works," and I expected to have a long wait. I was wrong and I think it was 35 minutes and it seemed I was just getting settled when they were calling my name!!! My experience at Metro Ford is always a positive one as all the employees are very polite and cheerful.

J.R. Boyd

Apr 5, 2016

Garrett Gibson picked up the transaction after a former sales representative left during the negotiation process. Garrett demonstrated an extended and nuanced knowledge of small, but very important changes, that took place between my original 2012 F-150 (Lariat) and the new 2016 F-150 (Platinum) I purchased. Garrett was very helpful, never pushy, and respected my requests for help and was timely in his responses. It was great to deal with Metro and their sales staff again. Shout out as well to John Stenvall for laying out my options for the add-ons. He saved me money while protecting the value of my truck. George Indelicato was also helpful in following up on matters when Garrett was helping other customers.

Chase Anderson

Apr 3, 2016

I purchased my 08 ford taurus a little over half a year ago and I began to have transmission problems. I contacted emery stone at the service dept. who worked very efficient at what he does and was very helpful, Thanks again!

joyce789

Mar 31, 2016

I wanted to take the time to tell you how totally satisfied we were with Garett Gibson as a salesman and terrific young man. We went to your dealership to buy a used car, and found none, but Garett did everything possible to ensure we were totally informed about every car we looked at. He is superiorly knowledgeable. Even though we did not buy a car at the time, when we do, it will be from Garett. He is head and shoulders above any salesman we have ever experienced. Thank you for the opportunity of meeting and discussing our automotive needs with Mr. Garett Gibson. He is simply the Best.Charlie Mori

Mary Jones

Mar 31, 2016

the work was done in a timely manner, great customer service

Lindsey Hossle

Mar 29, 2016

The entire staff was amazing & extremely helpful but our salesman Garrett went ABOVE & BEYOND to make sure I had the best experience possible! I am totally in LOVE with my new car & will continue to go to metro ford for any future needs! Thanks again for everything!

ken

Mar 27, 2016

Sod a great job getting me into my vehicle of choice. Garett Gibson does a great job,and got me a great price and excellent service! If type in the market go and see Garret he's the best.

Alyssa5892

Mar 26, 2016

This was my first time buying a brand new car. It was such good and quick service! Chris and Rick made it so easy and fun! Thanks a bunch and I will definitely be referring people your way :)

Grace D

Mar 26, 2016

I came to the Ford dealership looking for a vehicle because I really like Fords but ended up purchasing a 2014 Dodge Journey. Garrett Gibson was my sales person and he was super nice, funny and friendly. I loved that instead of having me stand out in the rain to check out the vehicle he drove us down to the car wash and parked in a bay so I could get out and really look it over and show me all the features. It was everything I was looking for pretty much, smaller then what I really wanted(I had a 2000 Expedition that broke down) but was in my price range and will work for my job. Everyone was super nice threw the whole process all the way to the end and I never felt I was being forced into anything. I would and have already recommended people to go there to purchase a vehicle. Thanks for making my buying a vehicle a great experience and not a headache..

Dsoto

Mar 25, 2016

They were able to give me what I want and no the other way around! Great service, definitely will come back to do business with them.

Kyle Crane

Mar 22, 2016

We went in to make a deal on new 2015 F150. Their internet sales manager made great effort to search out vehicles that met our criteria and his offers on the ones we considered were fair from the get-go. We possibly could have pushed a little lower but they really started from an already good target price. Jamison, was very easy to work with and I got no sense that he was interested in gaming us. All in all, this was a very good experience. They found an in-stock vehicle that matched my dashboard, body, and engine so we could get a clear picture of the vehicle even though ours was not on the lot and take a test drive. The aftermarket and finance personnel both explained the options and add-ons available without turning it into a torture session of pressure. Something I GREATLY appreciate. We did need to advocate for our trade-in value but I expected that to be the case.John in the aftermarket department took care of my truck and had it ready on-time despite the bed-liner arriving at the dealer without the proper xxxxx cut. The window tint job was done perfectly to my eye and the vehicle was spotless at delivery. It was worth the drive to this dealer to make our deal.

Elisha Howard

Mar 21, 2016

I love the staff at Metro Ford! Everyone is always friendly. It doesn't feel like a typical dealership

Marlene Guthrie

Mar 21, 2016

I love to purchase and service my vehicles at Metro. Most of the staff know my husband and I by name, and they always go above and beyond in order to get me in and out in a timely manner. I'm always greeted as a friend. I'm never given a line of bull to try to sell me stuff that I don't need, and the porters are actually able to use a clutch without destroying it. The best example of this is that I'm able to call ahead if I'm having a tire problem and they do their best to make sure that they have my tire in stock before I get there. Metro Ford will always have my business as long as they keep doing business like they want my business.

Mary Venyard

Mar 21, 2016

oil changed and a state inspection done on my 2010 Ford Escape. The only thing that I have a complaint about is; When my work on the car was done, I went and paid my bill at the cashiers desk, I then went out to leave. My car was locked up, I am not complaining about that( Safety first) What I am upset about that know one told me that I had to pick up my keys at the service desk. I am handicapped and can't walk a great distance at times. I called the service area, I had a very nice man bring me my keys, and informed that I was suppose to go to pick up my keys. I feel that the lady at the cashiers desk should have said this to me. Even a large sign at the cashiers desk would help also! Thank you M.L.Venyard

Michael Bardwell

Mar 21, 2016

i was upside down in my old car but thanks to rebates and a lower insterest rate, im sitting better on my past debt.

Susan Gordon

Mar 21, 2016

They had my car fixed in the time they said and cleaned it all up for me which I appreciate.

Susan Hewitt

Mar 18, 2016

I purchased an Escape, everyone was very helpful and friendly.

Sunshines44Explrsport2016

Mar 16, 2016

I had an awesome experience with Garrett Gibson! He's an awesome guy! He welcome me with a energetic friendly attitude it was like I've known him forever. Garett is definitely the guy for the job. He is a people person great to talk to and he knows his job very well. He takes his time with explaining to you about your car. He give me a great walk through. He answered my questions to my understanding. He also made a point to follow up with me to make sure I was enjoying my NEW car. I am looking forward to recommending my family and friends to Metro and Garett and hope to build a future rapport with both as well!

Toni the Tiger13

Mar 16, 2016

It was my first time buying a car. I went with my dad and the sales rep Chris came out and greeted us. He showed me the cars that I was looking for. He was very friendly and wasn't like a pushy sales man. He listened to us and answered questions to the best he could. He even got me car within my price range and helped me through it. Then I met Rick and he had me sign all the papers and since it was my first time he explained G.A.P to me and any other info. Overall I would gladly go back to this place if I wanted another car.

jagcag1234

Mar 13, 2016

Great dealership to put you into the right vehicle. Garrett Gibson did a great job getting us acquainted with available options and our new vehicle. Garrett went the extra mile before and after the sell to make sure everything was right, including the car color, options and accessories. We struggled with the color of our new car, Metro went out to find another vehicle with the same options after we picked up our new Explorer and had second thoughts about the color once it was in the garage. We appreciate the extra effort, making sure we were satisfied. The short story is we kept the first one!

Anthony135

Mar 8, 2016

Michael, George, and Paul were amazing and very helpful with my purchase. They found the exact truck I was looking for with an amazing price. The Metro Ford team went above and beyond. Highly recommend Metro Ford.

The Campbells

Mar 8, 2016

We have never purchased a car before from Metro Ford but have had a really good experience with their Service Department. We decided to purchase our 2016 Ford Escape through Metro Ford because of our experience with their Service. Our salesman was Ronnie Vargas. He did everything to make our purchase a very pleasant experience. Our experience was made easy from the selection through finance to complete our purchase.

Nlka68

Mar 1, 2016

Garett was the best salesperson. He was very knowledgable and helpful from the beginning to the end of my visit. We bought a new car and he made sure we knew everything about the car before we left. If anybody goes to metro, ask for Garett. He's the best!

bkb

Feb 28, 2016

My wife and I purchased a new 2016 Ford Escape in February from Erich Phillips at Metro Ford. It was the best car buying experience that either of us has ever had. Everyone on the staff that we talked to was friendly, professional and very helpful. Not once did we feel pressured or uncomfortable. We liked everyone that we talked to and we felt welcome and appreciated. I felt that everyone involved went above and beyond to make sure that we had a positive experience. I will definitely go to Metro Ford for my car buying needs in the future.

keilalle

Feb 28, 2016

I have purchased over 15 different vehicles from Metro Ford because of the forthright manner in which they allow me to shop. No pressure, and very relaxed manner in allowing me to find the car/ truck I want, at the price I want to pay. Every one at the dealership make it an efficient aboard experience. Their after maintenance service department is another reason I shop there, as they take care of my vehicle with fixing the first time.

LovesFords

Feb 27, 2016

Purchased a new 2016 Lariat at Metro Ford. Salesman Michael Henry was very professional in his dealings with us. It was a pleasant experience. Thank You, Michael

Marty

Feb 26, 2016

Metro Ford Treated Me Well Buying My New Car.. The Salesman knew the Product he was Selling.The Salesman Garrett Gibson did a great presentation walk around on the vehicle. The car was ready to pickup on time. When the delivery of the car had taken place, Garrett had taken the time to go over the features with my wife and I. The process went rather smooth. The inventory was good. Received a fair trade In on my car. The rebate on the car was great. Very Happy at this time with the Deal.

Cat

Feb 25, 2016

Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at all costs. I purchased a pre-owned vehicle earlier this week and less than 24 hours later, there was an engine malfunction and I drove my car immediately back to the dealership. Needless to say, I was very unhappy and feeling uneasy about my expensive purchase. After going to the dealership for the THIRD day in a row to pick up my car, I inquired about having my car maintenance in the future for my extreme inconvenience. Mr. Hamilton proceeded to embarrass me and berate me like a child in front of everyone on the sales floor for asking for "freebies," telling me there was nothing else he could do for me. And this is how the Hewlett's trust him to run their business. My family of four has spent well over $200,000 in cars, warranties, maintenance, etc. over the last several years with Metro Ford, never again will we purchase from here because of the unnecessary disrespect I received this week from Ron Hamilton. I hope no one else has to deal with this lack of customer service, embarrassment and inconvenience.

UnHappyPayingCustomer

Feb 25, 2016

Sadly, Ron Hamilton, the manger, turned my otherwise good experience into a horrible one. I urge anyone considering to purchase a car to AVOID him at all costs. I purchased a pre-owned vehicle earlier this week and less than 24 hours later, there was an engine malfunction and I drove my car immediately back to the dealership. Needless to say, I was very unhappy and feeling uneasy about my expensive purchase. After going to the dealership for the THIRD day in a row to pick up my car, I inquired about having my car maintenance in the future for my extreme inconvenience. Mr. Hamilton proceeded to embarrass me and berate me like a child in front of everyone on the sales floor for asking for "freebies," telling me there was nothing else he could do for me. And this is how the Hewlett's trust him to run their business. My family of four has spent well over $200,000 in cars, warranties, maintenance, etc. over the last several years with Metro Ford, never again will we purchase from here because of the unnecessary disrespect I received this week from Ron Hamilton. I hope no one else has to deal with this lack of customer service, embarrassment and inconvenience.

Juan Lozoya

Feb 23, 2016

Just like metro ford in general, good customer service

amsdto

Feb 13, 2016

My husband and I purchased a 2013 Ford Focus back in January from Garett. We had a "series of unfortunate events" you can say from the few days before we purchased the Focus with other members of staff up to the day where we had to go license our vehicle and ran into issues with the title. Garett made sure he took care of us every step of the way! He went above and beyond to make sure we received top notch care and worked diligently to get the issues resolved. He was professional, built a rapport with us, and made sure everything was taken care of. He responded quickly to our phone calls/emails and was knowledgeable about the car he was selling us. I highly recommend Garett Gibson for all your car buying needs!

Darren k

Feb 13, 2016

Working with the used cars sales department was the best experience I've had in 25 years of buying cars would recommend this to anybody friends and mother

bstangel64

Feb 13, 2016

Had a great experience for my first car buying foray thanks to Garret Gibson. Made me feel welcome and comfortable. And very funny. Helped me with the car I wanted, and made sure I got everything I need for the car.

Thomas

Feb 12, 2016

I purchased a new 2015 F-150 shortly before the new year. It was a very painless process and I am more than happy with the vehicle. My issue would be the fact that following my purchase, I reached out to two separate individuals who I had contact with at the dealership regarding the monthly payments. I had no idea what my credentials were to log in so I could begin payments on my loan. Twice I was ignored by my salesperson and once I was ignored by the internet sales manager who distributed my lead to the salesperson. I was very frustrated with the lack of service and it seemed that once they had my money, I wasn't seen as somebody who deserved a simple email or phone call back explaining that I would receive the information in the mail two days before my payment deadline. I have zero issues with the truck and would certainly purchase it again. It's reliable and exactly what I wanted. I commend Metro Ford for helping me locate the perfect truck. At the same time, I will likely never refer a friend/relative/coworker to the dealership.

Bryan Wilton

Feb 12, 2016

In and out quick for our oil change and other service work.

Mark Mcdonald

Feb 10, 2016

Thanks to John Stenvall in the aftermarket department, I have become a loyal Metro Ford customer. John went up and beyond by researching and finding a solution to my issue. I truly appreciate the extra effort. Thanks

John Baughman

Feb 3, 2016

2012 Ram 1500 had a rear break caliper replaced works perfect wanted back window fixed not going up or down had truck for 7 hours all warranty work the part that sucks if they could have got it done in one day would have cost me $50 but now have to take it back going to cost me another $50

Michelle Ethington

Feb 3, 2016

Metro ford always does a great job. Very reliable.

Denny Craven

Feb 1, 2016

Ordered a 2016 F-350 crewcab short box 4X4, 6.7 Lariat. Love this truck Enjoyed working with sales staff. Enjoyed the dealership as a whole. Will keep in touch and will have my vehicle serviced here

Victor Vargas

Feb 1, 2016

I went in for a oil change and and noise check from my front right tire and left with a great repair and a oil change. Rep was great and Kept up to date with the service...

Steven Mcgowan

Jan 29, 2016

The service department took great care of my 2009 Focus. I have heat again.

debssuv41759

Jan 27, 2016

The dealers at Metro Ford are very professional.They don't push themselves on you. We have bought three new vehicle from Metro Ford and we always deal with Erich Phillips. Erich will bend over backwards to take care of you, you could not ask for a better salemen.

Joseph Blatt

Jan 27, 2016

Ford F-150 purchased one year ago. Brought in for tire rotation and oil change. Efficient, helpful staff checked me in before my appointment time and finished 20 minutes earlier than promised. They did not try to up-sell me anything which I ALWAYS appreciate.

James Faulkner

Jan 27, 2016

Emery did an amazing job with my vehicle. I got my speaker and side mirror in 24 hours. he even sent me a picture of my mirror!!! I highly suggest going to Metro Ford!!!

Eugene Arbisi

Jan 27, 2016

Whenever I need to bring in my vehicle, I am always greeted in a positive, personable and professional manner!I always have my needs met and leave in an even better mood than when I walked into the service department!Cory Thompson, General Manager,Brent in Service,John Stenvall,and John Everett,Body Shop Mngr are the reasons Metro Ford is so successful!!

Michael Tichota

Jan 26, 2016

Tommy helped me this visit, he is always very nice and professional.

Nicole Beemont

Jan 26, 2016

I was very impressed by the friendliness of the staff! I will definitely be back, and will tell everyone. I was happy about the price, too!

Bassfreak0613

Jan 25, 2016

George was very helpful in making my decision to buy a ford and make it a hybrid. I would definitely return to him in the future.

Rose Adams

Jan 25, 2016

Was in and out on lunch break and great job as always

Patricia Allen

Jan 24, 2016

They were willing to help me with my car problem at a reasonable rate. Very attentive to my needs.

Leslie Riggs

Jan 23, 2016

Wonderful people, kind, generous. They are my Ford family. Thank you all so much

Stephen Gray

Jan 22, 2016

well handled. done quickly and courteous was pleased with the experience

Virgil Smith

Jan 21, 2016

MY EXPERIENCE WITH ALL OF THE SERVICE PERSONNAL WAS JUST GREAT.

Rebecca Nace

Jan 20, 2016

The customer service and service in the shop are outstanding.

Craig Horton

Jan 20, 2016

Quick oil change even though they were busy. Very happy

Vance Bell

Jan 19, 2016

As always excellent service and friendly staff to help maintain my 2013 Ford Explorer.

aletheist

Jan 18, 2016

We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom negotiated in good faith, but kept having to get input from a manager, and the entire process ended up taking much longer than we expected. When we finally drove our brand-new car off the lot shortly before 6pm, we discovered that the main headlights would not turn on--even though the parking lights, high beams, and fog lights were all operating normally. Several members of the sales staff took turns trying in vain to figure out and fix the problem, until David offered to give us a loaner vehicle for a few days so that he could keep our car and get it working right.They were closed on New Year's Day (Friday), and I had to call several times on Saturday for updates; i.e., they were not proactive about keeping us apprised of their progress. Eventually they determined that the Body Control Module needed to be replaced, which required having a new one shipped from the manufacturer. When it arrived Tuesday morning, David realized that he needed both keys in order to program it--including the one that I had taken with me--so he sent someone to my office to pick it up. Another member of his staff delivered our car to our home that evening, and drove the loaner vehicle back to Metro Ford.Along the way, we learned that our car had apparently been a dealer trade, and the previous dealer failed to include the Owner's Manual and other standard documentation. Metro Ford mailed replacements to us a couple of weeks later, and also claimed that the other dealer should have done the typical inspection that would have turned up the defective headlights. We never found out who that other dealer was. To his credit, David apologized multiple times for our troubles, and ended up giving us (at no charge) a paint and leather protection package that we had declined during the sales process. Still, needless to say, our overall experience was less than pleasant.

demmustangs

Jan 16, 2016

just pulled up to look around at mustangs...within 2 minutes had dealer out there showing me them and since he already has a 2015 himself was very helpful in me making my decision to go with metro

Larry Mccloud

Jan 14, 2016

The service was great. I came in with a recall on my 2007 Ford Edge, and they handled it quickly, efficiently, and professionally. My car drives great, and I was really pleased by the technicians and the demeanor of the entire staff. This is a great service department.

Deano

Jan 12, 2016

We started the day a little apprehensive.Walked in to the dealership made my wife very at home.Bobby Hewlett was very nice and interdicted to Jeff Watson he took his time showed several escapes .We bought a new 2016 escape .I love it Thank you metro ford.The finance manager was very helpfull also.

Connie Mcquain

Jan 12, 2016

As always the crew took excellent care of my Escape--alerted me to future maintenance and was prompt with repairs.

jpopalisky

Jan 11, 2016

I highly recommended metro ford to my family and friends.The best customer service,honest & friendly staff. I would only choose metro as my dealership

James Barber

Jan 11, 2016

Awesome job! Fast and efficient. Always good to me and takes care of me and my family every time we come in.

Jill Coulter

Jan 10, 2016

Ford Mustang Convertible. Service great and efficient. Garrett helped me purchase my vehicle. Love my car!!

Marilyn Stowell / Shelley Herrman

Jan 7, 2016

We were very pleased with the quality of work that was performed, but was not happy with the pick up process, I was asked to go see the cashier and at that time my vehicle would be pulled around and ready for us, it only took about 10mins or so with the cashier and then we returned to the service station waited and waited all while 4 employees were gathered talking and laughing, so after an additional 10mins I walked up the ask one of them and they were speaking inappropriately about something/someone and was started when they seen me standing there I ask about my car they walked over the where the keys were hung pushed the panic button and said oh your car has been in front this whole time here ya go! Well I don't understand how I would of known that and I was a little upset by that. Other than the lack of help in picking up our car the experience was great. We have worked with Emery through this process and he was great! Thanks you.

Jennifer Jackson

Jan 6, 2016

They got me in and out quick. I normally make an appointment but this time I drove up and was willing to leave my car but the gentleman said we can get you right in! Thank you so much!

Leonard Day

Jan 6, 2016

I have a 2014 Ford Fusion went out in late afternoon to start my car and it wouldn't start.Called roadside service and they came out gave me a jump start. Took it streight to Metro Ford [just a few blokes away] it was getting pretty late and I was afraid they wuoldn't be able to get me in, by the time I arrived. The service dept. jumped right on it,checked everything out it turned out to be a bad battery.From the time roadside service left and my trip to Meteo Ford, I was back home in one hour.The guys in the service dept.were GREAT!!!!!! I WILL BE BACK Leonard Day

Dean Ridgway

Jan 6, 2016

We felt very at home would recommend Jeff Watson and metro ford,I will be coming back.Thank you

Jackie Diehl

Jan 5, 2016

Everyone there was very friendly. However, a while back, we had some body work done on my 2010 Edge. I was t-boned on the passenger side and the front door window still has air coming in. We have had them look at it every time we take it in for an oil change. This last time we were told that it was a broken rear view mirror. If the mirror is indeed broken, they had to have missed it when they did the estimate for the body work. I don't understand how they can say that air coming in around the back side of the window is from a mirror on the outside of the car. Just driving the car, it is not noticeable but as a passenger, it is very annoying.

Kerri Malcolm

Jan 5, 2016

Service always friendly and helpful, cashier not so much. I felt like it was bothering her.

Cathleen Lillis

Jan 5, 2016

They are great and super to work with. I will always go back

Michael Monroe

Jan 5, 2016

We purchased a 2012 Fusion, last week. Our salesman Bobby was very informative and helpful. He kept us updated during the credit process, instead of leaving us hanging. He followed up with us at the first of this week to see if everything was OK with the vehicle. Everybody at Metro Ford was pleasant and helpful. We will definitely refer friends and we will be returning customers.

Cain Salas

Jan 1, 2016

I would have never thought that I would be able to get a car from a dealership at my age with my credit. I can't thank Aaron enough for all that he has done for me. He was able to get me approved for a used car that is not only close to new but I love. It only has about 19,000 miles for a 2013. Everyone at this dealership is amazing. The environment is dry welcoming and they do everything they can to get you into something. I wouldn't hesitate to recommend my family and friends to this dealership. I just want to say thank you again for all the hard work you did for me Aaron.

Shane32

Dec 31, 2015

I came in and saw Jeff Watson, as I was buying a car through USAA car buying service. He made it quick, painless, didn't try to upsell. He worked with me to fit the massive negative equity on my trade in to put me in a brand new Ford Escape titanium well below what it should have been. We're it not for the service department taking their sweet time I would have been in and out in less than 3 hours tops. He was knowledgeable, friendly, not pushy, and willing to work with me. All the staff I dealt with were good, but If you go to metro ford I recommend seeing Jeff Watson if you want a painless, fun, efficient experience.

Richard Gilbert

Dec 31, 2015

My visit at Metro Ford was top notch as always.. Great place to service !!!

srchief02

Dec 30, 2015

Bought a 2016 Ford Escape in November. A huge thanks to my sales person, Garrett Gibson. It was a pleasure working with you. We are enjoying our vehicle and wouldn't think of buying from anyone else. Took a long trip recently and it was comfortable and very fuel efficient. 2 thumbs up for Metro Ford!!!

Daniel Lueckenhoff

Dec 28, 2015

Needed a new battery and oil change. Staff was friendly and helpful.

Timothy Connole

Dec 28, 2015

Schedule oil change on line, got there for my appointment and was in and out within 45 minutes with no issues or problems. everything was covered and inspected. Highly recommend that anyone who owns a FORD product or is interested in buying one go to METRO FORD for service or to purchase one.

Emery Mcguire

Dec 26, 2015

Service was fast,on my 2013 f-150 everyone very helpfull.

Bubbles

Dec 22, 2015

Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you were making final repairs. you all went above and beyond, I purchased a used car and you didn't have to provide the loaner during the repairs. You kept my "new" vehicle safe on the showroom floor . Although the tire sensor is still not functioning properly, it is an 11 year old vehicle, there will be hiccups, and I think I am intelligent enough to check the tires occasionally. Thanks again, guys. Have a very Merry Christmas.

Amy Wallis

Dec 21, 2015

From the time I drove into the shop to the amazing help I received I can not praise them enough. I was on a time limit having to go to work and they worked with me and I had the best experience and it only took a fraction of the time to get an oil change and check everything over

blackwolf

Dec 20, 2015

Metro Ford is the ONLY dealership I will go to for buying or having service done on my vehicles. I have purchased 5 or more vehicles from Metro and always drove away satisfied that I got the best deal around. Great group of people to deal with, everyone is extremely helpful and straight forward. The sales department is top notch and DOES NOT try to sell you something that you don't want. They WILL however do their absolute best to get you into the vehicle of your choice at a fare and reasonable price. They really go above and beyond. Eric Phillips is probably the best (and most fun) sales person I have ever dealt with. Honesty is most assuredly his policy. The service Department at Metro is probably the best I've seen anywhere. Fast and reliable. They will do you right.

Ericka Woodall

Dec 19, 2015

I had an excellent experience with Metro Ford. Bryce Foster, Paul Young, and George Indelicato worked together to find me a vehicle that qualified all of my needs and exceeded my expectations. These gentlemen have created a customer for life.

Fordfriend651

Dec 14, 2015

This is my second purchase from Metro Ford; My 1st experience with George Rackley left such a great impression, that's why when I came for my second purchase I went looking for George. The 2nd Auto purchase from Metro was a 2014 Ford Fusion (Dec 5th, 2015). After my experience with George, I had the pleasure of talking with Rick Gilbert business Manager, this was my 2nd time working with Rick, he was excellent to work with as well.

FordUAWmember86

Dec 13, 2015

While at Metro Ford I worked with George Indelicato, Paul Young, and Bryce Foster. All three of these professional gentlemen worked together to get me more car for my money. I couldn't be happier and they have made a customer for life. Buy American!

Sharon Garrett

Dec 13, 2015

My tires were not in stock and they cost to much.............................

Larry Cooper

Dec 12, 2015

I purchased a 2015 F-150 XL Sport. The sales rep Eric Phillips as always was extremely helpful in every way as were all of the persons that I dealt with thru the entire transaction. I have purchased vehicles from Metro Ford for many years and my experience has always been great.

Ben

Dec 9, 2015

I bought a new Ford from George last August and was so impressed with his transparency and service that I brought a family member to him last week and they were equally impressed. If you want an honest, upfront, no pressure experience, I would highly suggest making a trip to see George.

Chase Anderson

Dec 9, 2015

Definitely the best car buying experience! I'll definitely be back ! Great vibes great salesman.

Allan Howell

Dec 9, 2015

Erich Phillips, John Stenvall, Paul Young and Cory Thompson all great.

Ronda C

Dec 7, 2015

Everyone was really nice and professional. I had time to kill before a 5:00 appointment and I called around 3 while on the road heading that direction and they got me in but the best part they got me out really quick.

Bobby but

Dec 7, 2015

My husband and i had done allot of searching for a quality used vehicle and the salesman we had Garett went above and beyond to make things work for us we could not be more happy with our new to us vehicle, and Rick Gilbert the business manager was as well a pleasure to work with . I would recommend Metro Ford to anyone looking the extended warranty we also included is a better plan than we could of got at any other dealership.

jones,mary1234

Dec 6, 2015

I purchase a 2016 Ford Fusion on December 5, 2015 my sale person Garett Gibson was the best ever really enjoyed working with him make car purchase to easy, didn't feel pressure at all he is a 10 on my scale.

Donna Bayliss

Dec 5, 2015

I just went in for soil change and the told me that I had 2 recalls and they took care of that also

Corbin Bushong

Dec 3, 2015

The service was very personally done and timely.Thanks Ford Crew

Hannahj

Dec 1, 2015

We have been searching for a car throughout the whole month of November and have been to a fairly good amount of dealerships. Once we came to the conclusion that we wanted to go with Ford, Metro Ford was the place that stood out for us the most. This is mainly because of the employees that worked with us to get what we needed. Our sales person was Garrett and he treated us very well throughout our whole process! He was very polite and professional with us and he really knew his stuff! He wasn't pesky about anything, he told us anything and everything we needed to know about the vehicle! He made our experience go smoothly and we would definitely recommend anyone who is planning to buy a new/used car to go to him!

Brett Ralston

Dec 1, 2015

we were very pleased to see everyone smile and greet us, even if they weren't assisting us. we got an amazing truck that fit our wants and needs. thank you for helping us pick out our new family vehicle!

Frederick Toomey

Nov 30, 2015

The dealership exceeded our expectations on customer service and quality.

Mrjermaine

Nov 29, 2015

This dealership is just great. THE are friemelt and make you feel so Home around your brand New car. They arent in your face trying to sell you a car you don't want! They show you every little thing about the car and the finance guy is great he will help you find the best deals ever!The sales guy we had is the best one we ever had at any dealer ship. He is friendly and he will make sure you find your dream car

Leslie Boatright

Nov 27, 2015

The only issue was after my wife paid and waited for her car to be brought up. It took over 10 minutes when she finally spotted someone running out the back - it appeared they forgot about her.

Howard Kuntz

Nov 27, 2015

I like it because , it is a relaxed friendly atmosphere. No pressure on hassle, great place to buy a car ::

David Gleich

Nov 26, 2015

We've been coming to Metro since we bought our 1989 Taurus. We like the people and the service.

Bubbles

Nov 25, 2015

I haven't completed my purchase yet, after searching dealerships for 3 weeks, thus far this company gets a 5 star rating. Garett and George have been very helpful. after my purchase I will come back to update.

Koonie

Nov 25, 2015

I went in with no money said , get me out of this mess. They did :: With no pain.It is the first time I told them this is what I can do and nothing more, they did it ::This is the most personal dealer ship I have done business with. They are number one with me :::

Nick Romano

Nov 25, 2015

Your service people are always very helpful and respectful. I have a 2010 Focus purchased in 2009. Had the works oil change and 50K mile service. Service was performed within the stated time and I was on my way. Very happy with the service and the people at your service center.

Paynemike12560

Nov 23, 2015

Our salesman, Eric Phillips and Rick Gilbert in the finance department worked very hard to get us a quality used car at an interest rate that made the car payment within our budget. They made car buying a very pleasant experience. No pressure and no hassle.

Bryan Wilton

Nov 23, 2015

Was in on time and out on time!! This never happens at any car dealership. Even if you make an appointment it seems most dealers never honor any type of schedule. Metro Ford well exceeds in this area.

Anonymous

Nov 17, 2015

Brought new Ford Escape for oil change and to address recall issues. Completed at promised time.

NapChief926

Nov 15, 2015

Last year, my wife and I were test driving a vehicle from another dealer and mistakenly turned into the Metro Ford lot instead of the intended one. We were met by George Indelicato. We explained, with a little embarrassment. Well, George didn't even bat an eye when he told us he could get us a better deal. HE DID! That was almost exactly one year ago. We returned to upgrade my wife's vehicle but ended up with a beautiful 2014 Ford F150 XLT, with much thanks to Jeffery Watson who introduced us to this truck that I am in love with. In fact we received a better deal than was originally quoted. This kind of service is nearly unheard of in this day and age where 'getting' the most is more important than 'giving' the best. Metro Ford is one very classy dealership. Just like Arnold says: "I'll be back!!"

Krmoses

Nov 13, 2015

My experience at Metro Ford was great! The employees were very helpful and made it easy for me to find the best car that suits me. As a first time buyer I highly recommend their service .

Michael Tichota

Nov 12, 2015

waiting room is nice and comfortable, service adviser Emery listens to what you have to say and addresses the issues

Rex Stephens

Nov 12, 2015

Everything was done as I requested and in a timely manner

Kisana Moses

Nov 12, 2015

I purchase a 2011 Ford Focus. The service was very well and the staff were very helpful with finding a great car for me.

Slade

Nov 12, 2015

The staff in the service dept are always prompt, professional and courteous. They don't try to sell me service that I don't need. I appreciate having a service department I can trust.

Julie & Mark

Nov 11, 2015

Everyone that we dealt with was fantastic. Honest, friendly and responsive. Garrett and George worked hard to find the specific car we were looking for. Garrett did a great job showing us how to use all the new features of the car and loved that he said, call anytime you have a question on how to use something and gave us his cell phone number....he was not just giving us a sales line he was honest and sincere about it.You have a new loyal Metro Ford customer and will make sure to spread the word.

kuengphotog

Nov 10, 2015

Another great experience at Metro Ford. It's a real low pressure showroom. This time worked mostly with Garett Gibson. He was very helpful. There to answer questions, but also giving my wife and I the space we needed to make our decision. He made sure we were aware of all the functions of the car and how they worked before we left the lot. He's followed up a couple times with phone calls to make sure everything was still good. it is. We'll definitely go back to Metro again.

John Sours

Nov 9, 2015

Your staff is great, Logan was very help full and kept us informed about what was going on, and a real kind person. Matt did my oil change and a very professional and checked that everything was running great.

AngieVanGorp

Nov 6, 2015

Erich always has a big smile on his face! He has helped us several times in the past and we have never been dissapointed! He goes above and beyond to make our buying experience smooth and enjoyable! Rich always gets our paperwork done in a very timely fashion and is always a joy to work with and chat with while doing the final paperwork! I just love these guys for always being so helpful!

Brandy Little

Nov 6, 2015

Oil Change and tire rotation was complete in less then an hour!

Dert46

Nov 2, 2015

I had a great sales person at Metro.."Garett Gibson" Very nice to work with!! We used the "z" plan so price was not a issue here.

recumbentrider

Nov 1, 2015

George Indelicato was very friendly and easy to work with. This was the easiest car purchase we have ever made. They had the car we wanted at a good price,

James Cambron

Oct 28, 2015

I picked up a screw in one of the tires on my Transit Connect. Rather than deal with changing the tire and taking it to a tire repair shop for repair, I brought my Transit Connect to Metro Ford where they were able to fix the tire very quickly.No appointments for next Tuesday, no sweating in my driveway changing tires. Just fast, quality service at a fair price. I don't expect this type of service every time, but from experiences I have had with other dealerships, I know that I can depend on Metro Ford to do more than just "schedule an appointment for next week" to fix the problem.

Elaine Burks

Oct 27, 2015

The battery went out of my Lincoln and I called Lincoln's Roadside assistance who came out and jumped my battery. Next without an appointment I went to Metro Ford and they got us in without waiting a long time and replaced my battery under warranty. I will definitely use them again even though they are not my nearest Ford dealer

Jeffery Wilson

Oct 27, 2015

instructed to fix the trim, on drivers door, that has the sensor to open up door, loose. Not done. I didn't verify work done until I had left. Frustrating because they were informed when I arrived and it was not done.

Sharon Ko

Oct 27, 2015

Loved Jeffrey Watson, he was a great to work with and got me the deal I needed.

David Gleich

Oct 27, 2015

We had to replace our tires, so without an appointment, we took our car in at around 8a and we were done around 9a,We always have good service.

James Foster

Oct 27, 2015

I purchased a 2016 Titanium Ford Escape from Metro Ford and had a great experience from my salesman to the Finance Manager. I am extremely satisfied and would highly recommend Metro Ford to all my friends and family.

aprdawn

Oct 25, 2015

Michael Henry and Rick made my first major car purchase from a dealership the best that I could have hoped for! I am usually a very nervous individual but Michael and Rick helped me stay calm during the process. They addressed all my needs and helped me get the best deal on the vehicle and the extended warranty! I will definitely go through them the next time I am in the market for another vehicle. Highly recommend their services! Thanks so much guys!

Charlton Fisher

Oct 25, 2015

Quick, friendly, helpful. Staff is good and the facility is clean and modern.

Paul Doane

Oct 25, 2015

We enjoyed working with Tom Lufft was great to work with and treated us with respect.We bought a Ford Focus Hatchback.

Laura Adlard

Oct 25, 2015

Service is always great. Everyone so polite and helpful.

raytowngal

Oct 24, 2015

I bought my car from Jeffrey Watson at Metro Ford on October 24, 2015. Not only was he great to deal with but between Jeffrey and George Indelicato they got me the deal I wanted. I would recommend this dealership and especially Jeffrey. Rick in Finance really worked to get my payment where it needed to be. Thank you Metro Ford - Sharon

Pamela Temple

Oct 23, 2015

Everything was handled professionally. The service staff was friendly and reviewed all parts of my car with me. The service was quick and efficient.

happygirl

Oct 21, 2015

they had great people and great service and found what i was looking for i was very pleased about how the car runs and looks it was my favorite out of the lot .thank you again for you business

don 80

Oct 20, 2015

I bought a 2015 Flex from Garett and in all the years (63) that I have bought cars, this was the finest and best experience that I have known. He not only listened to what I wanted on my new car but explained every optioned that came with my request. He knew his product and convyed it in a very professional manner. He has made followup calls to make sure that I was completely satisfied with my Flex. I would and will certainly recommend him to all friends and family. He is an asset to Metro Ford.

Annetta Kirkpatrick

Oct 20, 2015

Purchased a 2015 Escape in March. The staff was helpful and service personnel courteous and friendly. Thank you.

CR5674

Oct 16, 2015

For several months I researched and went back and forth on whether I should finally by my dream car. When I finally went to Metro Ford, I spoke with Garett Gibson. His knowledge, friendliness and easy-going manner made my decision a lot easier to make. Garett answered all my questions, was patient with me, and was very down to earth and went out of his way to get the Metro Ford staff including himself to extensively search for what I was looking for. Garett and the Metro Ford staff made my buying experience very easy and pleasurable. I had gone to 4 other area Ford dealerships and Metro Ford seemed to be the only dealership that actually cared about me as a customer buyer and Garett made sure of that. Garett Gibson and Jason Bills both went out of their way to work with me and found me a great deal on my dream ride. They found my 2015 6 speed, stock GT Mustang in another state and they had someone responsible go and pick it up, and got me a great deal. My experience with the other dealerships verses Metro Ford was like night and day. Garett and his team was also nice enough to follow me and drive my original vehicle back home for me (not a trade in). Since then, he has kept in touch with me to make sure everything is good. I would highly recommend to anyone looking for a new or used vehicle to check out Metro Ford and ask for Garett. Thanks.

tdconnole

Oct 16, 2015

Outstanding service and dealer. Has my highest recommendation for a purchase of a vehicle. Michael Henry was a real pleasure to work with as a sales representative. They didn't have my vehicle in stock and he went out and found my vehicle in another state and got it to me within a four day time frame. Rick Gilbert was great in handling the paperwork process and made everything very easy! Great job METRO FORD!

Chief Jewell

Oct 15, 2015

I have bought a lot of cars and the one dealership that stands out by a long shot is Metro Ford. The team that they have working is incredible and truly working to make you happy. Its starts with a friendly and honest sales person and is finished off with a closer. Thanks Metro for selling me the car that i wanted at the right price!

pazman13

Oct 15, 2015

I came in for an oil change, they were quick and efficient, got me back on the road with no worries, I would recommend them hands down.

kbodrie

Oct 14, 2015

The entire process was very relaxing and low pressure. Garett was extremely helpful and informative and was key to my purchase ( both before and after the sale). I would definitely return for future purchases.

navirider

Oct 13, 2015

I went in there what a particular mindset, and walked away with everything I wanted and a whole lot more. It was the most painless experience I ever went through buying a vehicle. Next time I even think or feel the need to get another vehicle Metro will be the first and last stop. Garret was patient, helpful, knowledgeable, and extremely down to earth. Contacted me when the vehicle was ready and came and picked me up to drive my vehicle home. Top notch service to say the least.

James Beeding

Oct 13, 2015

Purchased a F150 The attention and service was excellent

Wade Flood

Oct 13, 2015

I recently purchased a 2015 Ford F-150 Lariat. I had been 'internet' shopping for days. Metro Ford provided a stress free experience and worked diligently to provide me with the exact vehicle I had in mind. They were clearly interested in my absolute satisfaction. Not once did I feel pressured. I will definitely return to Metro Ford in the future.

Zeke

Oct 12, 2015

I bought my 2015 Ford F-150, Extended Cab at Metro Ford. It was the 8th vehicle that I have purchased from Metro Ford. All of the people, from the owner , Bobby Hewlet and Corey Thompson, to all of the sales associates to the finance department have been great. The service department at Metro is exceptional also. It's nice to go to a car dealership where everybody knows your name and they are interested in taking the best care of you.

Tamara Atkinson

Oct 12, 2015

The service guys got my Escape in for the recall service the same day I called, and completed the work in less than an hour!

Tyler

Oct 10, 2015

After visiting Metro Ford, there will not be another Ford dealership I frequent again. George was great! He worked to get me what I wanted and did so, efficiently. He was not the stereotypical "sales man". I appreciated his attention to detail and the straightforwardness we maintained throughout the sale. Thanks for making my first new car purchase a wonderful one, George! I will be recommending you and Metro Ford to anyone who asks.

Tyler Freeman

Oct 10, 2015

After visiting Metro Ford, there will not be another Ford dealership I frequent again. George was great! He worked to get me what I wanted and did so, efficiently. He was not the stereotypical "sales man". I appreciated his attention to detail and the straightforwardness we maintained throughout the sale. Thanks for making my first new F-150 purchase a wonderful one, George! I will be recommending you and Metro Ford to anyone who asks.

BOB

Oct 9, 2015

I BOUGHT A 2015 ESCAPE. I LOOKED AT SEVERAL VEHICLES AND GEORGE RACKLEY WAS VERY HELPFUL AND PATIENT.THIS IS THE 4TH CAR I HAVE BOUGHT AT METRO FORD AND HE WAS THE BEST PERSON TO WORK WITH.

Mike

Oct 8, 2015

I went to Metro Ford to look at used cars for a replacement for my work vehicle that had been totaled in an accident. The first person I talked to was George Rackley. I gave him my needs and went back a day later to see what he had. We looked at several vehicles. I drove one and afterwards asked him to hold it for me for 24 hours. I called George the next day (Saturday) and told him I would be in on Monday to purchase the vehicle. We wrapped it up on Monday, The dealership took care of some recall issues and I picked the vehicle up on Tuesday morning as promised. Everything was handled in a efficient and professional manner. It has been 10 years since I bought a car. It sure got easier. I could not be happier with service George gave me or the product I bought. (2013 Ford Fusion) Thanks George.

William Bergmann

Oct 7, 2015

'06 Ford Expedition was in for service on Monday, October 5th. Service was excellent, staff was knowledgable and work was performed on time and problem solved. Couldn't be happier.

Calvin Belshe

Oct 7, 2015

F-150 Super Crew 4x4. Service was great. Yes, very. Still looking to change from 18" wheels & tires to 17" size. Any suggestions?

Patti Zern

Oct 6, 2015

As always my visit was not a very long one. I got "The Works" done on my car and I was there less than an hour. The coffee was good but the furniture, even though it is new, is very uncomfortable. I would rather sit in a folding chair than that couch that swallows you up when you sit in it. Very difficult to get back up after sitting in it. I had to help my husband get up as he has back, knee and hip issues. The seating is not for older people or people with disabilities. Only one chair there that is acceptable/comfortable but it was unfortunately taken.

Lightfoot

Oct 4, 2015

I really wanted this 2014 Lariat it was top of the line F-150 .The Salesman George Indelicato did not pressure me but allowed me to make my own decision,He helped me to acquire information related to financing for me to afford this Truck.Paul Young was a big influence in my decision as well. Thank You John Lightfoot

Donald Andes

Oct 1, 2015

I was having a problem with a light coming on the dash (Service Advance Trac) and just stopped in to see what was wrong. Mr. Stone immediately helped me and had my Mustang checked out. It turns out nothing was really wrong and they gave me a clean bill of health, so to speak. However, MR. Stone assured me that any time the light came on again they would fix anything wrong. He also informed me of the Recall on my Mustang, but the parts are not in yet, so he will keep me informed about those parts. I was very pleased with my service at Metro Ford.

James Bretz

Sep 29, 2015

From entry to exit...a quality experience. Never have had a bad experience at Metro.

Larry Brunke

Sep 28, 2015

Had aapointment got in right away and back out in less than a hr. Thanks

Donald Spears

Sep 26, 2015

2015 Flex. It was easy, Gerret Gibson was very helpful and really knew his product. Would recommend to anyone.

Richard Gilbert

Sep 26, 2015

great place to do business !!! the guys at metro ford are the best and would recommend to all my friends and family !!!!!!!!!!!!!!!!!!!

David Gleich

Sep 24, 2015

We brought our car in for it's oil change and they advised us of a recall, so all was done in a reasonable time and we were advised that it would be a little longer than usual. Very pleasant people to work with.

Linda Kesterson

Sep 24, 2015

I have a 2012 Focus Titanium. It needed to have the recall on the transmission module reset, and it was done right away. I can make an appointment any time I need to, and they always accommodate me and get me in with a smile. Everyone I have ever dealt with treats me with respect and explains everything they do. I would rate them very good to excellent every time I have been there!

Valued Customer

Sep 24, 2015

I really don't know if the repairs worked...my repair technician hasn't had the chance to drive it yet, he is out of town all week. The dealership had my truck for 3 weeks, replacing part after part. They were very good with communicating to us the diagnosis of problem solving each day; I guess only time will tell. If everything works great, then they did a great job with the tough situation they were dealt. In their defense, we did not purchase the vehicle from Metro Ford.DH

Gabriel Cuevas

Sep 23, 2015

I purchased a brand new 2015 GT Mustang and I cannot have loved the service more than what Aaron Peola did for me. He stuck with me until the end where I needed him the most and we came to a deal. I got a sweet ride and great service to go with it. I would definitely recommend family and friends there at Metro Ford. Thanks again guys.

Bobbie

Sep 23, 2015

Your service guy Gary or greg went above the call of duty to make sure I was happy. And he cared because I was upset about an issue I noticed when I purchased my escape. When I brought it to the attention of the salesman they said the tire was low but instead of airing it up constantly. Before it taken 1 yr 1|2 to finally get resolved. I kept complaining about it each time nitrogen was just kept being put in. And it became to constant and insisted I bring it in and I did, I would just say listen to your customer I asked for another tire but I shoukd have insisted. But its fixed now I am happy now thanks.

Blkantor95

Sep 23, 2015

George was great and easy to work with! Any questions I had, he made sure I walked away with an answer! Also every time I have to get my oil changed and regular maintenance done, I will always be back there for the awesome customer service!

raye

Sep 23, 2015

George Indelicato provided outstanding service and was always focused on making our experience the best it could be. This is the second car we have purchased from Metro Ford and will continue to do so in the future. Awesome experience! Thanks Metro Ford!

Paul Young

Sep 22, 2015

Alway friendy staff and been going here for years. It's nine to know that the work being performed will done right the 1st time

Merle Kirchhoff

Sep 21, 2015

All the people at Metro Ford were exceptionally helpful and friendly. the work was completed very quickly.

Weatherman

Sep 20, 2015

George Indelicato went above average to make my purchase as easy as possible.. He let me test drive the Ford Escape a couple of times during my decision making time. He was always very helpful in answering any of my questions. He was there also after my purchased to make sure my new Escape was in excellent shape and to answer any question I came up with.. Paul Young helped with financing questions and was very helpful as well. I purchased my previous 2011 Ford Escape from Paul Young. Overall I have been very pleased with my 2015 Ford Escape purchases..

Johnna Van Veen

Sep 19, 2015

I went online to look at vehicles and filled out my credit application. Erin from Metro Ford called me back and found out everything I wanted. He called me back with more questions and then never called me back. I called and left 3 different messages and finally reached him with my fourth call. He didn't seem like he was interested in selling me a vehicle so I asked to have the sales manager call me. Kent called me within five minutes and found out everything I wanted and told me to come in. I came in the same afternoon and Kent has Jeffrey help me out. Both Kent and Jeffrey acted very interested and helpful in selling me a vehicle. They worked with financing and Ford and got me everything I wanted. The day I took my 2016 Explorer home they had put a dealership emblem on the back and my husband asked that it be removed and it was. It was put back on the day that I took it in to have undercoating done. My husband was not pleased, however, it doesn't bother me so we left it on. I wouldn't think twice about coming back to Kent and Jeffrey. They were awesome.

Kcrobin47

Sep 19, 2015

I have been a Metro Ford customer through 3 vehicle purchases and have to say this was the best purchase ever. They had the truck I wanted available, in the color I wanted which caught me by surprise. Could only find 2 places that had that particular truck. The staff was professional, friendly, happy. They never made me feel uncomfortable when I asked questions. They handled all my requests to keep the paperwork down to a minimum before I even got there. I was under a time constraint once I decided to buy the truck and all my prepurchase requests were DONE! Good customer service is very had to find anymore and they should train other companies how to accommodate customers. I could go on and on with how happy I am with my new truck but the bottom line is, if you are looking to by a vehicle don't bother going anywhere else. Go direct to Metro Ford, you will be glad you did. They have a customer for life.

Richard Lang

Sep 18, 2015

Staff was most courteous, helpful and informative.

Bryan W.

Sep 18, 2015

Purchased a 2014 Expedition from George Indelicato, the internet sales manager. Smooth transaction and already had a service visit which was also very easy to deal with. Highly recommend George at Metro Ford.

Darrell Elliott

Sep 17, 2015

Over all very satisfied with this dealership. Would recommend to every one

Justin Wright

Sep 16, 2015

great service from garrett and another sales indvidual. Garrett stayed after to assist me and to explain the features of the car to me. he was extremely personal and welcoming.

Roland Smith

Sep 16, 2015

very little pressure from George Indelicato. let me select the vehicle and accessories that would do the job I needed. Finance Department got me a good interest rate on loan. Service Department is good also.

SAM

Sep 16, 2015

I have looked for a vehicle over a month, visiting more than several dealership. Have found a several great vehicles at various dealership, but often accompanied with greedy sales reps whom I cannot trust. For this, I am extremely happy to find, not only a great vehicle, but also great sales representatives at Metro Ford. I found a vehicle with a great price on-line, contacted Metro Ford. Ms. Shelley Shepherd reply immediately, answer all my questions at most sincere manner. Mr. George Indelicato, simply a great person to talk to, has assisted me making decision at the dealership. NO pressure. Never felt so good leaving dealership with my new vehicle. Paper work process was extremely efficient/simple, and quick, thanks to George AND Mr. Rick Gilbert. If you want true hassle-free purchasing of vehicle, Metro Ford is the place! On-line shopping at Metro Ford ... it is a stress free way of shopping!

Maria Dian

Sep 12, 2015

The people at Metro Ford are the best. This is my third purchase at this dealership, and George Indelicato has taken care of us for all three Fusions that I have purchased. He is very friendly and helpful and not at all a pushy salesman. He listens and answers questions very clearly and helped me set my blue tooth up for my phone! The little extras like that go a long way! The service department is wonderful as well. Paul Young was very nice and helpful in the finance department explaining everything to me in and easy to understand way. I will see no reason to ever go anywhere other than Metro Ford for any future purchase! I purchased my third Fusion today!

Fordman1

Sep 12, 2015

We have bought several new cars from George. The last was for our daughter. As everyone knows that can be stressful, but George handled great. We all left happy. Next time we need a car we know right were to go.

What a great experience!

Sep 12, 2015

I've known George Indelicato for many years and honestly wasn't surprised when my car-buying experience was fantastic. He's always been one of my favorite young people (I'm old!)) and I've always found him totally reliable. I know he's conscientious; but beyond that, I was sure that my pleasure and satisfaction in, and after, the "deal" were more important than just doing his job. I drop in the dealership occasionally and see his care and consideration with other clients firsthand. He never knows when he'll look up and see me standing at his desk. He has followed up the sale of my Escape with phone calls and notes to check up on me and my car. I have dealer loyalty since I am a Ford Motor Company widow, but I get to choose where to buy my Fords. I see no reason to leave Metro as long as George is there. He's amazing!!

trucker

Sep 11, 2015

Well it was the best experience in my 61 years of age. George Indelicato wasnt pushy and made me feel at ease with transaction. he was a great person to work with, not like some salesmen in the past that made you want to run. Good sale George.

FordEdge

Sep 11, 2015

Had a very positive experience with selecting a vehicle that fit my needs. George Indelicato went out of his way to ensure that I had everything I wanted on my new Ford Edge.

Linda Cowan

Sep 9, 2015

Did not take long. Filling out this is a waste of time. 50 words is over kill it should be optional. If I felt I needed to write something I would have. Nothing to say so this is what you get just what ever pops up. to make it to 50 words

William Favrow

Sep 7, 2015

Made appointment day ahead, when I arrived 15 minutes ahead was told they could not do it. I raised hell and stomped off to find management to object. Five to 15 minutes later one of service persons found me and then said they would be able to work it in.

Forrest Peterson

Sep 7, 2015

Brian and Brent were great! I want to thank the mechanics who worked on my car also. You guys are the best.

Cathleen Lillis

Sep 5, 2015

I really like the guys in service however my issue has not been fixed and is back indie the 2nd time and still not fixed. All this and it is not even two months old

Christopher Allinder

Sep 5, 2015

Very friendly and helpful staff was in and out in a reasonable amount of time

Joshua Currie

Sep 4, 2015

Metro Ford did great work on my 2014 Focus when it came to the recall. Got the work done in a timely manor so I could use the car to go to work the next day.

Virgil Sanders

Sep 3, 2015

2015 Escape the services that we have received, the individuals we dealt with are very kind and courteous.

Dale Edwards

Sep 2, 2015

F-150 supper crew sports. Service set up on Friday 4 Sep 15 for different tires and rim, spray in bed liner. Staff very nice and helpful.

Neilg93

Sep 1, 2015

Our experience at Metro Ford was completely hassle free from start to finish. We knew which vehicle we were interested in, George was extremely helpful and went the extra mile to make sure we were satisfied. No pushy sales tactics and no beating around the bush. Great deal for a great car!

Carol Kieser

Aug 31, 2015

Nice, friendly staff. My only issue was some woman in the waiting room, talking very loud on her cell phone for 30 minutes to all of her different family members. So rude. Is there a sign you could place about if you talk on your cell phone - please set outside.

Robert Hardman

Aug 31, 2015

The service guys were very codial and quick. I was very satisfied with the care they took with my truck. Would absolutely bring my vehicle back to this service station.

Anthony Rogers

Aug 31, 2015

I went in knowing what I wanted, around what I owed, the credit score, and the terms I needed. Everything worked out perfectly, lowered my payment, upgraded my car, and am completely happy with the experience.

Charles Pigneri

Aug 31, 2015

As you know time is money and the longer your car is down the more stress. Metro got us in and out in less than a full day which meant no down time! We also were able to get a loaner which most places will not do anymore. We were very happy with the service at Metro! Also, they do a great job of making their services competitively priced which we appreciate.

YEMX

Aug 27, 2015

Great guys who were willing to go the extra mile to find the exact car you need/want. Would recommend to family and friends alike. Finding a new 2015 Explorer at the end of the year when a new model is released can be tricky, but George made it easy on me. Found exactly what we were looking for and Paul in Finance is as professional and friendly as the come. The whole Metro team was pleasant to work with.

Judith Marshall

Aug 25, 2015

Had recall work done; regular maintenance; new tire purchase. Staff was friendly, prompt, courteous ... and the experience was a pleasure.

Dorothy Fisher

Aug 25, 2015

We had a good experience very helpful. Learned a lot

Jeffrey Fisher

Aug 25, 2015

Always a good experience. Cory Thompson has assembled a very good team and they perform their jobs very well. All seem to be working on my behalf.

Danen Graham

Aug 25, 2015

Aaron my salesman was very nice and very helpful finding a car that was almost exactly what I wanted. I was very picky and he spent a lot of time to make sure I was getting the car that I was looking for. The sales manager was also very helpful and polite as well. Overall a great team of people working at Metro ford. I would not hesitate to purchase another vehicle from Metro Ford

Jerry Schnorf

Aug 25, 2015

We purchased a Ford Transit Connect. I did not know such a vehicle existed -- thought all Transits were commercial vehicles. Metro Ford is the only dealer that has a selection of these vans. I lamented that ford did not have anything close to a mini van like the old days, and Michael Henry showed us the Transit Connect. We went home, talked about it, returned, test drove, and purchased one. We still have less than 50 miles on it, but are pretty sure we are going to like it OK. We have purchased only Fords since February 14, 1994.

Erich Phillips

Aug 24, 2015

50 characters. Excellent service drive and lube techs they were so fast changing tires they could work for nascar

Lillian Libby

Aug 21, 2015

It took some negotiation, but the car was repaired. The parts and maintenance manager really stepped up to the plate when no one else was able to do so. So far, the problem that has occurred twice in 3 months (I've only had the car for 5 months) has been fixed. Let'd hope there are no more issues.

Tarik Ait Abdellah

Aug 21, 2015

George is a wonderful guy to work with.I never had a better experience buying a car.

Dennis Waldrop

Aug 21, 2015

Everyone was friendly, and worked extraordinarily hard to meet the needs of my wife and I. Great job! I will be telling everyone!

Sharon Britton- Bailey

Aug 14, 2015

My experience was GREAT!! The service was excellent and I would definitely recommend Metor Ford to anyone looking for a vehicle

Deborah Fields

Aug 12, 2015

We pulled into Metro Ford looking for a 2015 Ford Escape Saturday August 8,2015 and within a minute we had a sales rep(Jeffery Watson) asking if we needed any assistance or could he answer any questions that we may have. He was very helpful and knowledgeable about the car, Everyone inside greeted us with a smile and the parts/service department helped us get set up with the additions that we were having added to the car and the finance department went out of his way to help get the best deal on warranty/service contract that we were very very satisfied with.

kspaulfam

Aug 12, 2015

After having test driven a vehicle and leaving a message that we had financing in hand and would be there to get the vehicle...we get there to find out it sold. It would have been nice to know that it had sold (after hours) before we drove all the way to Independence. Our salesperson didn't even listen to the voicemail that was left, and was apparently not given a message from another salesperson. The vehicle being sold, it is what it is, but the poor customer service is too much to overlook. All we got is an "I'm sorry."

Melinda Pleacher

Aug 11, 2015

I was told up front that there was 1 hour and 45 minute wait for oil change. My car was completed in under that time. However when I went to pick up the keys after paying for the oil change there was only one person at the service desk, who was on hold, and told me that as soon as he got off the phone, he'd be able to help me. At the time there were 2 other people waiting to have service on their vehicles. I believe the gentleman could have multi-tasked in order to take care of the customers in a more timely manner since he was on hold. Or he could have at least called someone to come help him out. This will in no way keep me from coming back but I felt it should be brought to your attention.

Bryan Douglas

Aug 11, 2015

The service wast very helpful and friendly.Thank you Metro Ford!

Bruce Benefiel

Aug 10, 2015

Purchased a 2015 F-150. Great experience. Would recommend dealing with them - very little hassle. Thanks again

Pamela Temple

Aug 9, 2015

This was a recalll repair. Wverything was excelllent-fast and professional.

Janee Jenkins

Aug 8, 2015

Quick as always-Went in for an oil change and was out of there in NO time

Jennifer Anderson

Aug 4, 2015

I had a great experience with the service at Metro Ford. Everyone is very friendly and always helpful

Julie Neumann

Aug 3, 2015

I greatly appreciate how friendly everyone I encounter on the staff at Metro Ford is. It brings me great peace of mind to be able to call the service center and bring my car right in. I have been very pleased with Metro Ford since I purchased our cars.

escapefromthis.000

Aug 2, 2015

Purchased new Escape from George Indelicato. Very friendly, knowledgeable, helpful and accommodating. Paul young and rest of dealership was also nice. Happy customer! Would consider Metro Ford for future purchase.

Paul Young

Jul 31, 2015

Always efficient and gets my car finished in a timely manner. I would recommend anybody in this area to come by here and get your car serviced

Jchauss78

Jul 31, 2015

Purchased a 2015 F150 at Metro Ford it was a easy and painless process. Salesman was George in internet sales was great to deal with also Jason in financing did a great job at getting me a good rate. George and Jason both cared about the customer and provided professional service. They didn't just try to sell me a car and kick me out the door. I would definitely recommend buying here.

Stephanie

Jul 30, 2015

They were all very helpful and kept me updated. I'll definitely be coming back to do more business.

Samantha Benvenuto

Jul 30, 2015

I brought my car in for an oil change and also for a problem I noticed with the transmission. Everyone was very polite and helpful. My only complaint is that when I called to check to see if my car was ready to be picked up, no one could find me in the computer, and then the same thing happened when I came to pick up my car. I waited for 30 minutes at the cashier's window (where I was directed to go) while the lady tried to find me and my car in the computer. Eventually the man I talked to on the phone (Craig) was called to find the info, which he did. Also the interior of the cars plastic runner around the bottom of the drivers door and the drivers seat was filthy. I watched the guys pull the plastic off the floorboard and also the seat, but that part was left exposed and was covered in what looked like soot and mud from someone's shoes. As for service, everything was good. All my services were covered by my warranty and I was even provided a rental car free of charge since the service department had to keep my car for a few days.

Joseph Chaussard

Jul 29, 2015

Purchased a 2015 F150. The staff at Metro Ford were great to work with they were nice friendly and paitient. They actually care about the customer and their needs. Not just to sell you a car and boot you out the door. Worked with George the internet manager and Jason in financing they worked hard to get me the best deal they could. I walked away a very satisfied customer and will definitely recommend this dealership over any other. They deserve recognition for there service. Thanks again.

Richard Brooks

Jul 27, 2015

George at Metro Ford was amazing to work with! We were looking for a new car due to an accident totaling the last Fusion and settled on a 15' Fusion Titanium Hybrid. The closest car was a long ways out and the went and got it for us! We had some extra work done to the car (moon-roof and tinted windows which came out perfect) which was completed within two days. Unfortunately we had a family crisis that delayed our pickup of the car until a time when the dealership was rather busy. Despite this George found a way to go out for a test drive with us and make sure we understood all the new functions, even sharing his preferred presets! I cannot forget to mention Tall Paul, we had a slight wait to go back and see him because I believe he was the only one there at the time but he was able to take care of all our paper work inside of 10 minutes, that includes having to re-do one form due to incorrect signatures on my part.

Kathy Swanson

Jul 27, 2015

Erich Phillips and the entire crew at Metro are the best!

Raymond Nixon

Jul 25, 2015

Took my Fusion in for a recall. The service dept. was helpful and kept me laughing. Was going to drop the car off, they told me it would only take about 45 mins so I waited. They were correct.

Dennis McDonald

Jul 24, 2015

body shop. same excellent quality of work I have come to expect.

Jesse Thomas

Jul 23, 2015

Brian the service manager was very nice. I think he deserves a rise.

Jeffery Jewell

Jul 22, 2015

Great Service and done fast. I will say I had a good experience from a staff that seemed to be genuine. Thank you Metro Ford

Vince Pace

Jul 22, 2015

The Metro team is first class! Corey, Brent and team do a great job! Brian in service is a true customer service professional! Thanks for everything! vince pace

Happy Customer

Jul 21, 2015

I contacted a different dealership about a car and was so disappointed! Interest rate information was INSANE and car was listed at full price even though had 3000+ miles on it......basic model, no frills. I went to Metro Ford and spoke with George Indelicato.... Best decision ever!!! ? He helped me get an amazing car, was honest and straightforward. Got a great deal and awesome car with LOTS of frills!

Barbara Graham

Jul 20, 2015

It was quick and very pleasant. They were all very helpful.

Carrie Harper

Jul 20, 2015

Very fast and friendly. Also felt like they were not going to pressure you into doing something you felt not necessary just recommended I do them. Very reasonable price compaired to other places .

Holly Austin

Jul 20, 2015

2015 sho. Salesman George Ratliff was amazing. Walked me through the process and it didn't even take all day.

Simmons, peggy

Jul 20, 2015

Not happy with having to go through so many people to get to the final result. Told different interest rates and ended up higher than I expected Was happy that Brent in the service dept took the time to explain the problem with not getting to my car that had been towed in was impressed with him and truly thought he understood why I was upset.from 1-10 I give Brent a 9.George did the best he could to help me find the car I really liked. I was a little pain in the a-- for them I believe. But when you purchase a car with the prices they are today you need to be happy! For George and Garret I give them both from 1-10 a 8 1/2. For finance I give a rating of 7Over all I give Metro Ford a 9I would check with them next time I need to purchase a car.Just to say no person or dealer is a 10 we are just human.George Indelicato was totally great to work with on this purchase would recommend him to anyone that wanted to buy a Ford. Oh and Garrett u also.

Richmond Defoor

Jul 18, 2015

Ford F150 STX Sport "Customized". I am very satisfied with my vehicle. I only had an issue with a certain someone over the phone who was extremely rude. If I had not already made up my mind on my truck, that certain person would have been enough to make me go to a different dealership. Other that the incident I am happy.

Janie Gans

Jul 18, 2015

My actually salesperson, yeah, I could have done without. But, I loved the sales manager and I truly enjoyed the overall experience of purchasing from Metro Ford!

SuburbanFocus

Jul 16, 2015

Your dealership upheld their responsibility to us as buyers and did a quality job of it. The ONLY suggestion we have for improving service is that you could work on fine tuning communication skills between crew and between crew and customers a bit. We were left wondering exactly what was going on a bit too long during our buying and repair experiences. We think there was quite a wait because crew wasn't able to communicate as affectively as possible. However, they do a thorough job and we are always very pleased and it was worth the wait.

Carolyn Griffin

Jul 16, 2015

I purchased a 2012 Ford Focus last Oct. I am very well pleased with it and the service has always been very good. I traded in a 2001 Ford Focus and I have always been well satisfied with your service all these years. I certainly would recommend your dealership to others.

Lupe Calderon

Jul 15, 2015

We purchased a 2015 Escape. We have purchased several Ford vehicles from various Ford dealerships and we have never had this quality of service from a sales person. Erich Phillips was the most attentive sales person that we ever worked with. He explained all the operating functions of the car. He spent a great deal of time making sure I understood all he told me. He was very thorough and knowledgeable. I even received a follow-up call from him checking to see if I had any concerns and/or questions! Thanks to Mr. Phillips - I'm very happy with my new Escape.

Bradley Gilkeson

Jul 14, 2015

the service dept.was great. had new brakes put on and in a good amount of time . very happy .

Delmar Dickey

Jul 14, 2015

We had body work due to an accident. The whoke orocess was seamless. Easiest repair service we have ever had in our going on 50 uears of marriage.

golbargeyas

Jul 14, 2015

after going to many dealers for buying a car finally we stop by at metro ford and talk to George Indelicato , he was so professional with good manners , he gave us the best deal and the best service

Jeffery Jewell

Jul 13, 2015

I was looking for something different and found exactly what I wanted at Metro Ford. I drove my car home and as soon as my other half asked when do I get to drive it! I drove back to Metro Ford and bought her a vehicle that she liked. (now she does not get to drive my mustang) Plus she bought a cool truck that I am certain I will use. All in All it was a great experience and everyone is happy with their new toys. Thank you Metro Ford for the great deals and great service.

Jeffrey Fisher

Jul 13, 2015

All good.....no worries.........................am I up to 50 yet???????/.........that is all I have to say

Shirley Macdonald

Jul 12, 2015

SEEMED TO TAKE LONGER THAN I ANTICIPATED. FIRST TIME TO HAVE CAR IN FOR FOLLOW UP SINCE PURCHASE.2014 FORD FUSION HYBRID

Kevin Bodrie-tush

Jul 10, 2015

F150, Sales staff in total provided a pleasant and efficient buying experience. Would definitely recommend them and fully intend to make my next purchase there.

Karen Laughlin

Jul 10, 2015

Initially it was considered the problem of the left windshield wiper might be a timing issue, but it was discovered the wipers were put on wrong and so there was no charge.

Jennifer Lambros

Jul 10, 2015

14 escape, loose screws in trunk handle, excellent service

Jena Barker

Jul 9, 2015

We turned in a lease and leased an Escape. We used Erich Phillips again because he was easy to work with. I like his style. I have purchased and leased over 30 vehicles in the past 25 years so I have loads of experience with car sales representatives.

Noel Torpey

Jul 7, 2015

We had a wonderful experience buying a new Ford Explorer and I would encourage families friends to go to Metro Ford to by their next vehicle

Tina Niemi

Jul 7, 2015

We love our new F150. Brad did a great job and the sales and finance staff took good care of us.

Jason Wimberley

Jul 6, 2015

My experience getting my car was great, couldn't ask for much more.

Marlene Guthrie

Jul 5, 2015

I just wish that the proper tire wasn't so expensive. Other than that you took care of as you always have. You guys are awesome.

Tammy Titus

Jul 2, 2015

The staff was very friendly and the whole process was really easy. Erich Phillips is very friendly and great to work with.

Valued Customer

Jun 30, 2015

Mike the lead service coordinator was good explaining everything

faithopelove15

Jun 30, 2015

During our search for a 2014 Ford F150 within the Kansas City area, we called many dealerships who told us that there were not any available within a 100 mile radius. However, after calling Metro Ford and speaking with George he explained to us that although there were none available within the area he would be willing to drive 300 miles each way to pick one up for us! George, even went on his day off and kept us updated on the process every step of the way. His pricing was very reasonable, best price we found after searching online and the buying process was very easy. George was respectful, helpful and really went above and beyond. While working with him I could really tell that he is passionate about helping others and I hope to send more family and friends his way.

Phil Rogers

Jun 26, 2015

I've know Cory for years and always be treated with respect. No nonsense just plain old dependable great service.

Marilyn Hennis

Jun 24, 2015

I am very happy with the service I receive at Metro. Brent and Tommy always take very good care of me --and my car. This time they even helped me with my new Smartphone and getting it synced with my car.

Devin Gover

Jun 24, 2015

I had been looking for a new Explorer for a few months and each time I visited Metro Ford the staff was always friendly and willing to answer any questions without being pushy or overbearing. I had looked at Explorers at other locations when they were closed trying to find exactly what I wanted on the Explorer. Once I had figured out exactly what I wanted, I came back to Metro Ford where Jeffery Watson greeted me asking if he could assist me with anything. I explained I had been looking for a while and was ready to test drive an Explorer. He found one on the lot that had most of the same options I was looking for so I could get the full experience of what it provided. After the test drive Jeffery along with other staff members located the exact Explorer I wanted and worked on getting it from another location. When the car arrived and they put on the finishing touches. When I arrived to pick up the Explorer Jeffery and Garret walked me though step by step all the features explaining how everything worked. I just wanted to say thank you to both of them as well as the other staff who assisted with the after market options and financing. It was a pleasure working with all of them. I would highly recommend Metro Ford to anyone looking for a new car.Sincerely, Devin Gover

Lisa Smithpeter

Jun 22, 2015

Metro Ford always takes care of us! The staff at Metro Ford is excellent. They are always pleasant and ready to help. Will recommend them them to friends and family.

Michael Henry

Jun 22, 2015

Very helpful. They found cords sticking out of my rear tire and were able to call around several places to find an affordable set of tires that would fit a car they don't keep in stock.

Beverly Blackburn

Jun 21, 2015

The Rep was very informative on what was done and what needs to be done for preventive maintenance.

Tiffany Espinal

Jun 18, 2015

Everyone was friendly and helpful. Excellent customer service.

Spenser Dean

Jun 16, 2015

Everyone was very nice and polite. I felt very welcomed and they work very hard to put me in a vehicle that fit my needs.

mikki armstrong

Jun 16, 2015

So impressed by this dealership! I'm a new Ford fan because of my experience at Metro Ford. My mother purchased a used, inexpensive car and she was treated like a queen throughout the process. They found the perfect car for her and she left feeling like she had won the jackpot. Thanks to all of you for taking the time to make the experience a great one. I will definitely be back!

David Pleacher

Jun 15, 2015

The service diagnosed my problem with the air conditioner and was able to give us our options. Always courteous and knowledgeable.

Twylla Johnson

Jun 15, 2015

great job and good service! repairs were done well and service was very good

Sharon Dewitt

Jun 13, 2015

The service was very good. I don't think I should have been charged for the extra quart of oil they had to use to change my oil.

Frank Ozimek

Jun 13, 2015

we have a 2013 taurus sel and we have our share of problems. (1) car would not start and needed to be towed at our expense. a gas sensor(?) was the problem. (2) battery had a bad cell.car is less than two years old.battery was replaced. interior lights do not always go off. before retiring for the night we always check the garage to make sure all lights are off. ford could not find any problem.we are not satisfied with this vehicle.there are other issues with your ford mechanics which i can't go into at this time.

Timothy Herndon

Jun 12, 2015

As always, the service department was friendly and courteous, and had my oil changed and the truck inspected with minimal waiting. They were outstanding. I did, however, look at cars on the showroom floor for about 15 minutes, sitting in and taking interest in several, and was totally ignored by the sales staff who were lounging around. I purchased my truck from you a few years ago. Had this happened at that time I would likely have left and purchased elsewhere. My being there for service doesn't preclude my interest in trading vehicles.

Leslie Boatright

Jun 11, 2015

Brought my wife's 2009 Escape in for service. We always use the overnight drop because that works best for our work schedule. The car was serviced and ready when we showed up. I appreciate the options available for customers to drop their vehicle(s) off - great flexibility.

Michael Tichota

Jun 8, 2015

I continue to come to Metro Ford because of the service department. Not only do they treat me good but my wife as well.

Robert Gash

Jun 3, 2015

2008 Taurus. The staff has always been friendly and helpful.

Sherman Thomas

Jun 2, 2015

I was visiting from Ohio and encountered tire issues. It was towards the end of a weeks long stay and I was short on cash and needed four tires. Staff demonstrated extreme professionalism in getting me approved for a Ford Service Card which greatly reduced the financial burden I encountered and was able to purchase the tires I needed to return home. Great service, courteous and professional staff, timely service, great advice and recommendations. I strongly recommend this dealership to family and friends. I commend entire staff and service department for their support in meeting my service and financial needs..

Patricia Bounds

Jun 1, 2015

everyone was very nice ----- patient ---- I ws there three times to test drive -- love the 2015 Fiesta ----- George Indelicato was very helpful.

Jose Rangel

Jun 1, 2015

Metro ford was very pleasurable to deal with. I called the day before going in inquiring about a Used Subaru Wrx that they had in stock. I spoke to Garret and he was very helpful in giving me information I needed. I went in the next day and met up with him and he showed me the car. During the sales process he was very friendly and answered all questions that I had. Garret was very pleasurable to work with and provided me excellent customer service. As did everyone else I talked to. They are very honest and very helpful in trying to get you a good deal. I would definitely recommend anyone to check them out when thinking of purchasing a new vehicle.

George Benson

Jun 1, 2015

2014 Ford Escape Service was good Pleased with service and customer service

Sharon Greenwood

May 30, 2015

Everyone is always very friendly. My service is done in a timely manor. The only thing I am not happy with is the paint protection they sold me at the time of my purchase. I will never do that again. I will NEVER recommend it to anyone.

Amadou Diallo

May 29, 2015

kee the good work, always working with customer to resolve their isssue. I had a good salesman

Melonie Stack

May 29, 2015

Very effecient and friendly the experience has been great.

Robert Cooper

May 29, 2015

Great customer service from the sale of my F150 to it's first scheduled service! Very personal and comfortable atmosphere.

Kevin Constable

May 28, 2015

Purchased new 2015 Ford Mustang. Enjoyed everything about the experience with Metro Ford and would highly recommend to anyone !

Brandon Marler

May 26, 2015

It was a very good experience, I am highly likely to return to Metro Ford soon.

Callie Craig

May 26, 2015

I purchased a 2015 Ford Escape My time at Metro Ford was very quick and easy. I never felt left alone and all my questions were answered on a timely manner. Jamison Wunder was very helpful and he made buying a car enjoyable.

Julie Neumann

May 25, 2015

Everyone we encountered at Metro Ford was very friendly and helpful. George Rackley took a personal interest in making sure that my children had the best cars for them. He also assured us that he will be there to help us with anything we need in the future. As a single mom, having someone to help me deal with anything from oil changes to car repairs is a huge weight off my shoulders. We were very pleased with our entire experience at Metro Ford.

James Cambron

May 25, 2015

I was extremely pleased with the speed of the service I received!

David Strawn

May 25, 2015

My visit to the service department was like all of the other times I've gone to have service done on my vehicle. The guys at the desk are always very friendly and listen to why I've brought my car there. The waiting room has been remodeled and is clean and comfortable.

Paul Young

May 22, 2015

I purchased a new Fusion and have been very pleased with it so far.

Bruce Chapman

May 22, 2015

very helpful friendly and accommodating. service with a smile and great attitude.

Connie Mcquain

May 18, 2015

Metro Ford is the only place my Escape has everbeen to for servicing. The service department personnel are awesome!!! They have always given me excellent service & explain whatever is to be done so I know the why of doing it.

Jeanne Rehbein

May 15, 2015

I bought a Ford Flex. The service was excellent. They helped locate a 'Limited' Flex for me and were very prompt on the delivery.

Dana Bickel

May 13, 2015

everything went great. Wait time was reasonable. Service was great.

Dennis McDonald

May 12, 2015

as always. above and beyond, staff helpful and efficient.

John Ganyo

May 12, 2015

The salesman Eric Phillips was outstanding. Very helpful, friendly, and went out of his way to make the deal happen. Everyone else I dealt with at the dealership was also friendly and made me feel welcome. This honestly was the first time I didn't feel like the only thing the dealership wanted was my money. Eric has followed up with me several times to make sure I'm still happy with the vehicle and has been making sure the few things that were wrong with the car are being taken care of. All in all Metro Ford exceeded my expectations from any dealership. I will definite keep your dealership in mind when I look for another vehicle in the future due greatly to my experience with Eric. Thank you.

Eugene Arbisi

May 11, 2015

The staff at Metro Ford have always been very professional. They have always gone above and beyond the call of duty.Cory Thompson, Brent in service, Mike in service, John Stenvall, and John Everett in body shop always make sure that my family is taken care of no matter what the circumstances.

Michelle Rudeen

May 11, 2015

it was just an oil change went smooth. The staff was very friendly

Cory Tarvin

May 11, 2015

Metro Ford is a great place to buy a vehicle. Eric, Curtis, John and Paul made the process smooth and simple, they are professional group.

Karen Burns

May 9, 2015

You have a bunch of great poeple. They keep up on my service required for my truck. They also car about me as a person not just a costumer. I enjoy my visits. When I bought my truck they made my day fast n easy to purchase.

Frederick Toomey

May 5, 2015

Service was good, maintenance was good, check out was good.

Michael Meade

May 4, 2015

Service was friendly, effecient and professional! I will always trust my new Super Duty with Metro Ford!

rbernal

May 4, 2015

I came to George with a crisis and he handled it amazingly! My car broke down and I immediatly contacted George. I have had previous inquiries with him on different occassions and he left the impression of the go to guy once I needed a new car. George and the crew at Metro Ford got me in a great car, for an amazing price, within a timely manner!

Harold Jackson

May 3, 2015

Very professional. Knew the product and answered all guestrooms with ease. We just love our new escape. We will promote and return to metro ford.

Jolynn Heavin

Apr 30, 2015

Great, warm and friendly,very professional and knowledgeable.

Curt Fish

Apr 29, 2015

The first impression walking in the door says it all. We were greeted within the first few steps of walking in the door, and made to feel as if we've been friends just running into each other. George was both informative as well as personable with our conversation topics, was straightforward in helping make a good decision, all the while putting us in the car we purchased within the first 30 minutes of us being there. We never had a feeling that we were settling on a car, but was made to feel we bought exactly the right car for us. He made what could have been a stressful purchase go so smooth and stress free, it all felt very easy. We bought a new 2015 Ford Fusion SE and we couldn't be happier.

Steve Miller

Apr 27, 2015

My service manager Brian took the time and told me every step the mechanics were taking to resolve the problem with my fan motor and front caliber. thanks

Brian Orell

Apr 23, 2015

eric was a wonderful sales man it was a great experience

Charles Gordon

Apr 23, 2015

John in the body shop was GREAT to work with. What a compliment to your company.

Rachael

Apr 22, 2015

We bought a new Ford Mustang. My husband is very picky and George Rackley made sure he found the car my husband wanted. This is the third ford dealership we have bought from and the only one we have ever given repeat business. We have dealt with both finance guys, they are both great as well. We will definitely continue to shop at Metro Ford. A+++

Frederick Steffen

Apr 21, 2015

Purchased a new 2015 Escape. Service is yet to be determined. George Indelicto and Garett Gibson were very helpful. I've been to other dealers and George went out of his way to help.

Bonita Tyson

Apr 19, 2015

I have been a metro ford customer since 1993 and I am very satisfied with the service and customer treatment that I have received thanks to Cory, Brent, John, Eric and many others.

Gisele Gamble

Apr 15, 2015

I've really never had a bad experience at Metro Ford. The people in the service department are friendly and seem to go the extra mile to help in any way.This was my first experience with the body shop. Brett was very helpful and kept me posted as to what was going on with the insurance company, parts, etc. I am very satisfied with the service I've receive at Metro and will keep coming back.

Lucy Chapman

Apr 15, 2015

I was having trouble syncing my car with my phone and one of the guys helped me figure it out! Very impressed with the service department!!!

Stephen Kunkel

Apr 14, 2015

I got an oil change and brake service. Your guys did fine.

Tim Pardee

Apr 14, 2015

This dealership always does its best to make customers like me happy. I would not go anywhere else for my service.

Vickie Barker

Apr 13, 2015

Purchased a 2015 Ford Taurus Limited. Love my new car!! Jordan was amazing to worrk with. The whole process was quick, easy, and painless!!

Jared Hawley

Apr 8, 2015

The work that needed to be done to the truck was done in a quick manner to get our truck back to us and the price was very reasonable; especially liked the rebates... the only issue we had was one of the guards was not secured correctly back to the truck. However, when we called back in to get the issue resolved, the service team was very willing to get the truck back in to correct the issue.

Donna Emslie

Apr 8, 2015

Service is always excellent. I went for an oil change, you are honest and trustworthy

Byron Wrinkle

Apr 8, 2015

Brent is the best Service Manager ever. All of the service writers are very personable, kind and efficient. They know what they are talking about and are very honest to deal with. I will never go anywhere else.Byron Wrinkle

David Gleich

Apr 8, 2015

We brought our Escape in for an oil change and the last recall issue. As usual the employees were pleasant, patient, knowledgable & dependable

Amy Mallinson

Apr 7, 2015

They were fast and polite. Their vending machine was a hit with my daughter.

Vicki Parker

Apr 7, 2015

Many Staff changes. Good to see a few men still working that have been there for a time. My service tech was very helpful and courteous. Brakes were not completed when I arrived to pick up my vehicle and tech was very apologetic. Very busy day for the service department. No issues.

johncrossx

Apr 3, 2015

Metro ford was recommended by a friend of ours, and we would also recommend them after our experience. Very solid group of people, friendly, courteous, helpful.

Edward Schulenberg

Apr 2, 2015

Dodge Truck, service was helpful and informative, staff did their jobs well and were very friendly

Cleta Reed

Apr 2, 2015

We purchased an F-150 in August 2014 after much thought and comparison. We had heard of the excellent services in your departments. It was time for an oil change, so we took the truck back to Metro Ford for service. Made the appointment. They were ready for us. Took the truck right in and made us feel very comfortable while waiting. Staff spoke and we felt as though we were important even after we completed our purchase. Thank you for employing a great and dependable staff.

Jesse Thomas

Apr 2, 2015

Very friendly employees. Went out of their way to be nice.

Nicole Barber

Apr 1, 2015

I bought a 2013 Ford Focus. I called prior to my visit to the dealership. Mr. Barber was expressly helpful in find exactly what I needed. The associate that test drove with me was great. I would most definitely recommend Metro Ford to my frowns and family. It was a very surprising experience.

Gerald Blencoe

Apr 1, 2015

cashier tried to charge me for a diesel.aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Angela Spoerre

Apr 1, 2015

GREAT SERVICE AS ALWAYS. IM GONNA HATE MOVING AWAY AND NOT BE ABLE TO BRING MY CAR BACK HERE

Joshua Tupinio

Apr 1, 2015

Extremely friendly! I will definitely be back again.

Laurie Rockhill

Apr 1, 2015

efficient, ahead of time and at the price quoted. Billing folks are great tool

George Benson

Mar 30, 2015

Very good service. Reasonable wait time. Reasonable price.

Homer Yount

Mar 29, 2015

bought a Jeep Patriot sales staff was very helpful the whole process took along time got there about 3:30 didn't leave till 6:30

Kenneth Spring

Mar 27, 2015

I have had my vehicles serviced at Metro for years and have always been happy with the service and people there.

William Dycus

Mar 27, 2015

recall regarding interior door handles. Information was taken down, advised parts would ordered and that I would be notified when to return. Was there approx 15 min. No problems

Patricia Miller

Mar 27, 2015

The staff was wonderful. Overall pleased with everything.

Robert Spradling

Mar 27, 2015

We had over 1,000 dollars of work that was done. I feel it was in proportion to the problems with our Escape. The work was done promptly and professionally.

Merle Kirchhoff

Mar 26, 2015

Staff was very professional. We were quickly able to do a test drive with the assistance of Michael Henry. We would recommend Metro Ford to others looking for a vehicle.

Savannah Bolkenstyn

Mar 25, 2015

Staff was very nice but having to pay for a diagnostic when my car is a year old and I bought it from Ford seems a little silly to me. I could have had a diagnostic done for free somewhere else. Next time I'll take my car somewhere else to have it looked at before going to Ford unless I need to use my warranty.

Richard Gilbert

Mar 24, 2015

Great place to service and buy a vehicle !!!!! Would recamend this dealership to all my family and friends!! No pressure , honest employees !! Best car buying experience you could ask for !!!

Phillip

Mar 24, 2015

My vehicle was serviced promptly upon arrival and completed quickly. Brent the Service Manager was very quick and accommodating to correct issues with billing from a prior service on different vehicle.

Timothy Runyon

Mar 23, 2015

excellent job from the service greeter to pay window all people were at the top of there game.

Pat Rice

Mar 20, 2015

The upkeep service was less expensive than I expected and done faster than I thought it would be

George Gray

Mar 19, 2015

Metro Ford in Indep is the best, The service people know everythng and are er courtious.

Randy Beale

Mar 19, 2015

I came in to get my oil changed and a raditor flush and it was done in a very timely fashion. thank you for the quick service.

Brooke

Mar 19, 2015

Everything was fine. I came in for an oil change. Everyone wS polite. It wS done in a timely manner.

Andrea Horn

Mar 18, 2015

The staff at Metro Ford went above and beyond to make sure we were completely satisfied and happy with our purchase of our 2015 Taurus. Love this car!

Annetta Kirkpatrick

Mar 16, 2015

Ford Escape. Salesperson, Justin Bills and Finance Manager, Paul, were very helpful.

Ashley Vest

Mar 13, 2015

I purchased a 2013 Ford Focus. The service was excellent and the staff was very helpful. They went above and beyond to get my payment as low as possible. I would definitely recommend to anyone trying to buy a car.

George Queener

Mar 12, 2015

Great servicegreat service I would not go any place else

Joseph Blatt

Mar 11, 2015

2013 F-150 purchased Friday, 3/6/15. David Barber and Brian Reavis were the best I've ever dealt with. I will never buy another car or truck from anyone else. AWESOME! Enough said!

Kevin Jamieson

Mar 11, 2015

Brian my service advisor was awesome... Took care of the issues I was having quickly and on time

Leslie Boatright

Mar 11, 2015

Service department was fast and efficient. My car was left overnight and done by 8:30 am the next morning.

Lucy Chapman

Mar 11, 2015

I was very impressed with the quickness of getting my rental car and the help from staff to help me with my SYNC system. I got my car back a day sooner than what was anticipated! The staff was very courteous.Thank you Metro Ford!

Douglas Smith

Mar 10, 2015

I took my car in for service March 2nd around 8am. My the engine light came on the night before. I was expecting the worst. However it was only an oxygen sensor. It pays to have an extended warranty. It was busy that morning. The service staff were very courteous and informative. It gave me time to look around the dealership while I was waiting on the car. It turns out I found a new car that day... I recommend your staff to anyone that needs servicing to come to Metro Ford. Thank youDoug Smith

Sharon Britton- Bailey

Mar 10, 2015

Work was completed in a timely manner I was given an itemized account of the work done on my vehilce and advised of the maintenance which was due on my vehicle.

Bill Redinger

Mar 7, 2015

All members of the metro ford staff provided strong customer service. We were treated cordially by everyone we encountered and had a very positive buying experience.

Marlene Guthrie

Mar 6, 2015

I came in without an appointment for an oil change and tire rotation. I was in and out very quickly and with the usual great service I've come to expect from Metro

Bert Wells

Mar 4, 2015

My recent visit was a good service experience. I would certainly used this facility again.

Bryan Wilton

Mar 4, 2015

Was not pressured to buy after market items or extended warranties, etc. Already had a service visit and was in and out in less time than expected. So overall a fantastic experience with Metro Ford !

Sharon Hotmer

Mar 4, 2015

Very helpful with the problem sorry it was not covered under warranty.

Tamara Atkinson

Mar 4, 2015

Service is excellent, the guys in the shop are always friendly and helpful. Waiting room has been remodeled and looks much nicer!

M Tindall

Mar 3, 2015

2010 Ford Fusion Staff great. Extra repairs needed in addition to oil change - nail in tire was repaired, and new wiper blades installed.

Doug Polc

Mar 3, 2015

Made an appointment to get a state vehicle inspection. Staff helpful and friendly. I have all my service work done here.

Stacie O'Neal

Mar 2, 2015

We purchased a 2014 ford edge limited. We love it. Service was great & staff was very helpful.Our salesman, Paul Spencer did an outstanding job.!!

Larry Mattox

Mar 2, 2015

Service to vehicle Excellent as always our service is handled by Brent Davidson Service Manager-the reason we do business at Metro Ford

Douglas Hodges

Mar 2, 2015

I BOUGHT MY 2014 TAURUS, EVERYONE WAS VERY HELPFUL AND WENT OUT OF THEIR WAY TO MAKE SURE I WAS HAPPY WITH THE SERVICE I RECEIVED, THANKS TO EVERYONE AT METRO FORD

Marcia Finke

Mar 2, 2015

very courteous and efficient, pricing of oil change was good.

Carl Brown

Mar 1, 2015

The person that sold us our 2015 Escape was very helpful and knowledgeable

Jared Watson

Feb 26, 2015

Went in for an oil change and Works package. Everyone was friendly and got me right in.

Anne Marie Rutledge

Feb 25, 2015

The staff were professional and courteous. Job well done!

William Stephens

Feb 25, 2015

My experience with Metro Ford was great!! Erich the salesman was very polite and professional

Laurence Clark

Feb 25, 2015

We have consistently received exceptionally great service since 1986. Due to time constraints, service and repairs were not completed, but the service staff was more than receptive when notified. Cory Thompson and the entire staff at Metro Ford are family to us. L. C.

Virginia King

Feb 25, 2015

The service was outstanding(friendly,professional,timely). Will strongly recommend Metro Ford to family & friends.Thank you

James Cambron

Feb 25, 2015

I like how I am greeted personally by everyone! Even the sales staff was friendly without that "I gotta make a sale even though this guy is here for service" additude when I walked through the showroom. The employees are one of the many reasons why I do business with Metro Ford!

Melonie Stack

Feb 25, 2015

Very courteous and timely in getting your vehicle done.

Stephen Shelnutt

Feb 25, 2015

Outstanding customer service as always! I enjoy all aspects of my purchase.

Dorey & Paul DePuy

Feb 24, 2015

Service visit only.Oil change. Checked out door keypad problem.Mike, in service was exceptional. Mike arranged for a rental car due to service dept needed longer time. Brian, (black gentleman)great attitude, brief conversation, great attitude.There was a soft spoken man who was the first to approach me with a clipboard, spoke as I pulled in the service garage....i was so very impressed by his gentle business confidence, and genuine, soft tone of voice. Name? This man started my whole service visit with a smile.SERVICE WAITING AREA NEW DECOR IS AWESOME. THANK YOU.

Jimmy Boatright

Feb 24, 2015

Had another great experience. Had some work done on my F-150. Great Job Metro Ford

Charles Craig

Feb 24, 2015

everyone was friendly and helpful. we own three fords and always take them to the Ford dealership for oil changes, check ups , and fixing things. We appreciate your expertise and help.

Vicky Bedsworth

Feb 24, 2015

I called the dealership to see if they fix tires mine started hissing at me The man I spoke to name was Tom he was so kind and very polite he got my car in and they fixed the problem in a short amount of time I would definitely recommend there service to people I know. It's nice to be a lady and have people that listen to you and treat you like you matter .so thank you to all the gentleman that work in the service department mental at Ford on Noland rd.your kindness will not be forgotten.

William Bergmann

Feb 24, 2015

Expedition quit on the highway. Called Brent Davidson and he arranged tow within 30 minutes. diagnosed and repaired before 3pm that day. What more could anyone ask for?

Myrna Farnan

Feb 24, 2015

Brought my 2015 Taurus SHO to have all weather radial tires put on it because the factory tires had NO TRACTION or STOPPING ABILITY in snow packed roads/inclement weather conditions. The sales manager arranged to have the tires mounted, as well as a spare to put in my trunk, since the vehicle came from the factory with NO SPARE TIRE!!! The service dept staff were accommodating, friendly, and professional.

Jeannette Tolley

Feb 20, 2015

Everyone was very courteous and took the time to find out what was causing the issue with my Ford Fusion. The Part is ordered and I am very satisfied.

Ted Supplee

Feb 20, 2015

They did a great job of getting my tires put on quickly and at a great price with very friendly service

Ronald Diehl

Feb 20, 2015

It took two weeks to get my car back. Was suppose to fix an air leak around the front passenger door and didn't and the back passenger door still doesn't close right.

Ella Smith

Feb 19, 2015

the gentlemen were very nice and gave me information on their services.

Rosie Smith

Feb 19, 2015

I was please with the ford fiesta, every thing went smooththe staff was helpful and kind, and professional...

James Ford

Feb 19, 2015

The service at metro ford in Independence is always excellent. Take my truck in for service and everything is Taken care of . In and out in great time and all service people are excellent. Would not take my truck anywhere else

George Benson

Feb 18, 2015

I purchased a 2014 Ford Escape SE. The service was excellent. The staff was very helpful.

Robert Jones

Feb 18, 2015

I got my oil changed. It's not rocket science. I will not do another review.

Barbara Langley

Feb 18, 2015

Thank you for resetting my car "phone." I don't understand how to do it. It works fine now.

David Pleacher

Feb 16, 2015

Metro Ford has the most qualified and courteous staff of any dealership that I have been associated with. They get the work done quickly and you have the confidence that it is done correctly.

Kelly Brock

Feb 13, 2015

2010 Ford Edge....Service was great and staff very helpful!!!

Joseph Poarch

Feb 13, 2015

The service was great. I am always satisfied by the quality and friendliness of the employees at Metro ford.

Jeff P

Feb 12, 2015

Always great service. Helpful and attentive. Ford FX4 F-150

Marquita Jones

Feb 12, 2015

I got my 2013 Ford Focus checked out, cause it would sputter here and there. They checked it out and replaced the software.

Jeffery Parker

Feb 12, 2015

Everyone at Metro Ford is very helpful and sincerely concerned about taking care of their customers needs.

Cynthia Midgorden

Feb 12, 2015

My car needed the body shop when a young driver backed into it and damaged the back end. The collision department was great and they did a nice job in a short time frame.

Mistdee

Feb 11, 2015

We thoroughly enjoyed our visit with the store. We made out a survey prior to our visit and everything was in place for our purchase.

Bruce Stansberry

Feb 11, 2015

I brought my Escape in for an oil change and told the service advisor, Mike Russell that I wanted to wait for it. He said that he would tell the technicians I was waiting so it would be as quick as possible. I was very surprised how quick they got it done.Until I bought the Escape I had been getting service at Valvoline or Jiffy Lube service facilities. Because I had a warranty repair shortly after purchasing the vehicle (I purchased it used) I went to Metro for that and also had them change the oil. Your prices are better than Valvoline without all of the upselling that they subject customers to. What I get from you is what I need done, not a list of everything that might need to be done whether or not it's already been done or not.Overall I'm very pleased with my experience with your service staff and Mike Russell in particular in the past year that I've been dealing with Metro Ford.

Richard Gilbert

Feb 11, 2015

f150 was in for service work and the service people got me and in no time .... would recommend metro ford to all my friends and family.. Thank you !!!

Sarah Bickett

Feb 11, 2015

I purchased a 2012 Honda CR-V. The salesman, George, was very nice, knowledgeable, and easy to work with. I also had a nice conversation with Jason. The finance guy, Paul, worked through the paperwork quickly at my request. The entire staff and experience was great. No one was pushy. The only thing I did not like was the interior was overly moist and in some places still wet the day after bringing my vehicle home.

KJS123

Feb 9, 2015

I recently had Metro Ford do "The Works" on my Fusion (oil change, tire rotation, etc.). I was so impressed with the service I received. I was guided into the service garage and immediately greeted. My technician was extremely friendly and helpful. I waited minimal time and received excellent work for an unbeatable price. I will definitely be back.

Lance Nigro

Feb 9, 2015

I was really impressed by the service to my vehicle and the providing of a rental car by the dealership

Finis Goodwin

Feb 9, 2015

We had a excellent sales person name George well mannered young man very helpful ,so helpful we bought our new 2015 focus the same day.

Brian Foecking

Feb 7, 2015

Purchased a 2014 f-150 from george. He was very helpful and went step by step through the sales process. I was greeted with a handshake through all the steps from accessories to finance. Also received a thank you. Great experience all the way around.

Becky D

Feb 7, 2015

Tommie was extremely professional and made me feel very welcome at the Metro Ford service center. I will definitely continue to use Metro Ford for service as long as their prices continue to be competitive with other service centers. Thank you for taking good care of my Ford Flex and I!!

Fredrick Bauer

Feb 5, 2015

The oil change and tire rotation was done very quickly.

Shane G.

Feb 5, 2015

I purchased a 2015 Ford Fusion SE with the luxury package upgrade. The vehicle was in stock with the interior and exterior colors I was interested in. I inquired about the car over the Internet and "casino George" sent me an email with the car price with all discounts and rebates. I went the next day to test drive the car and wanted to purchase it. I had some extra accessories I wanted done, and it was ready for pickup on time as promised. The staff was knowledgeable on the car and helpful with the finance options. It was probably the easiest time I've ever had in purchasing a new car. They never pressured me into making any decisions I wasn't sure of. I would recommend and buy a car from Metro Ford again!

Michael Tichota

Feb 5, 2015

as always treated with great care and respect when I am at the dealership.

Stephen Huff

Feb 5, 2015

GUY'S IN SERVICE ARE COURTEOUS AND PROFFESTONAL AS ALWAYS, HOWEVER I FEEL LIKE THE PRICING IS WAY TO HIGH FOR THE SERVICES. BUT I AM NOT DISATISFIED IN ANY WAY.

Timothy Runyon

Feb 5, 2015

great job always good to me and have treated me with respect

Slade D

Feb 5, 2015

Had a nail in my tire. Brian in the service area was awesome. Though the tire wasn't instock, he ordered one and had the service tech quickly put on the spare for me, so I could go ahead and drive home. I was able to come back on the next business day for the new tire, mounted and balanced, and was on my way very quickly. Everyone in the service dept is very friendly, professional and courteous. I never feel as if they are trying to sell me a part or service that I don't need. It's great to have a service that I can trust to provide the best service in the Independence area.

Joseph Pleacher

Feb 4, 2015

F 150 FX4 Erich our sales person was great and Kent sales manager was my initial contact he was good all in all a good experience.

Eddy Rhoads

Feb 4, 2015

Service department is the best than several dealerships in the KC Metro.At the time you enter and leave. All the employees/staff are very helpful and honest.Called in regards service needs for my Ford Edge and was told the time to bring it in and at the time work was completed. They met the timelines of service.All work was completed,was informed of future needs to recommended services and pricing was right,etc...

Wesley Clarkson

Feb 4, 2015

They got the car right in and were very quick the oil change.

Josh Decator

Feb 3, 2015

Metro Ford has always been very kind, and speedy when comes to service. I recently purchased a vehicle, and wanted a good dealership for regular maintenance. I was told about Metro Ford from a co-worker, and I was not disappointed.

Deborah Dawn

Feb 3, 2015

I always experience good service at Metro Ford Brian is the representative who took excellent care of me explained everything that had to be done. I just didn't expect to spend as much, however they got me in and out, I'm thankful for Brian taking the initiative to explain the work I was needing and (explaining to my level) Thank you Brian for excellent service.

Marie Williams

Feb 3, 2015

Two years ago George went out of his way to find my boyfriend a great car. We bought a Nissan Altima from him. So when it was time for me to start looking I naturally came right back to Metro Ford. George worked extremely hard on my deal. He was there till almost 9 (they close at 8). He got me a great price and made sure my payments fit my budget. I would recommend him to anyone!!!

Marie Greene

Feb 3, 2015

We have bought several cars at this dealership and each time we were treated excellent. This time we purchased an Escape. Erich Phillips handled our needs with professionalism that proved he was the right sales person for us. This is the second car he has sold us. I have to compliment all that worked with us both in extras for the car and the financing. They were able to do as we needed All in all we were very satisfied with our session.

Michael Squires

Feb 2, 2015

We bought a 2015 Ford Escape. We love it. Couldn't have been happier with your staff.The salesman, Erich Phillips was great. Besides not putting any pressure on us to buy.Once we did buy, he took almost an hour (at quitting time) to go over everything about the car. Thanks, Mike Squires

B.M.

Feb 2, 2015

Came in with a plan and I got help fulfilling that plan and not pushed around into other avenues

William Dycus

Feb 2, 2015

car was serviced quickly and I was on the road in 30 minutes

Alyssa Goncalves

Feb 2, 2015

I had great experience, I walked in thinking I would leave without a car and be once again turned down as I was with a lot of others. Instead I was approved!!!

Ira Wiesenfeld

Jan 28, 2015

My oil lamp lit up on my 2006 Ford Exploerer when I was idling or stopped at a traffic light. The service writer, Mike Russell, explained to me what was the procedure to diagnose the problem, and had a technician immediately perform the diagnosis and repair while I waited in the customer waiting area. The problem was resolved, and I was very pleased with the cost of the repair and the expediance in which my problem was handled. The service department at Metro Ford should be recognized for truly outstanding customer service and satisfaction. A job well done and I am a very happy customer. I will retun to this dealer when I am in the Kansas City area. I live in Dallas, Texas and usually use my favorite dealer when I am at home.

Steven Guyett

Jan 28, 2015

I was very -pleased with the people and the process. The staff did everything they said they would.

Forrest Peterson

Jan 27, 2015

Service and staff was top notch!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Darrell Elliott

Jan 27, 2015

One of the best, if mot the best experience I have ever had buying a car. I have bought a lot of new cars in my life time and only had three good experiences. Most car dealers I do not like and usually leave the lot mad. Not true at this dealership. The salesman, Jordon, was great to work with and would strongly recommend him to my friends. You will be servicing my new Edge and I will say I love it. Keep up the good work. A happy customer.Darrell Elliott

Michael Eckert

Jan 26, 2015

I am so upside down on my van, and I wished that I could trade it in.Thanks for the oil change, you did good.

Russell Johnson

Jan 26, 2015

Got me in and out in 2 hours for what they had to do. Plan to trade this truck for a super duty for F250.superduty super cab lariat within 30 days. I miss having a big truck like I had before this one 2 tone silver in color. FX4.

Steven Mchenry

Jan 26, 2015

Brent Davidson & his staff once again met and exceeded my highest expectations concerning this repair. I can always depend on Brent, and I do. This truck was repaired & ready for me as promised. If there ever is a problem it will be addressed immediately and you will always be treated respectfully. That is why I have been a customer of Metro Ford for over 26 years now & I will be back again.

Connie Mcquain

Jan 26, 2015

My Escape came in for a problem I had--the service department checked it out and speedily told me the problem, approximate time and cost, and then fixed it. They are always friendly, professional, and prompt with repairs. I will never let anyone else touch my Escape.

James Bretz

Jan 26, 2015

Have taken the Mustang to Metro a number of times for servicing in the last five years. Never have had a bad experience. Service is performed quickly and thoroughly. Staff is professional, friendly and knows what they're doing. Prices are reasonable and competitive. Like getting small town customer service in a large suburban dealership. I like Metro Ford.

Gary Phillips

Jan 24, 2015

I enjoy the way that I am treated and kept informed about the condition of my vehicle and not pressured my the staff.

Jon2015

Jan 24, 2015

This was my first purchase from Metro Ford. I am a lifelong Ford owner. Word around town was Metro Ford was the best Ford dealer in town. Gave em a shot and I can say that they get all my "biz" in the future. I'd like to shine a light on a super sales staff, especially George Indelicato. George went way out of his way to get me a great deal, and let me say that took extra hours and legwork. I really appreciate his gift for making the customer feel as if they are the only thing on his agenda and no sales pressure to jump into anything your not completely satisfied with. Thank you Metro Ford

Kathy Aten

Jan 23, 2015

I cannot express enough my happiness with Metro Ford. Every time I have had to go there, everyone there is friendly, courteous, and more than happy to help with whatever I have needed. Brian (sales), Rick (finance), Brian (service), and Paul (tall Paul) have made me laugh and wish I had more problems with my car just so I could go back in to spend time with them. I STRONGLY recommend Metro Ford to anyone looking to buy a car, or just service their existing car.

Francis Parson

Jan 22, 2015

All service was great, as usual. Technicians did a superb job.

Danny Kays

Jan 22, 2015

I called for appointment got me right in and quickly completed the 15,000 mile checkup

Kim Jones

Jan 22, 2015

I am kept informed about the car and what is needed. I have a 2011 Taurus and I had an oil change.

Eugene Cooper

Jan 22, 2015

The service people were very helpful and answers all my questions.

Doug Polc

Jan 22, 2015

I quit getting my service work done at Blue Springs Ford and started coming to Metro. I was tired of getting my car back dirty (greasy fingerprints etc) Although my experience at Metro has been very good, let me share with you my experience at Honda. We recently bought a Honda pilot. When I get service done there, my car is always washed, and I generally receive a follow-up phone call the next day to see if it went well.

John Riley

Jan 22, 2015

We did not purchase our Ford at your dealership but the service we received was excellent. He was more than helpful, very nice and informative.

David Strawn

Jan 20, 2015

Good service department.....good listeners, caring, keep customer informed as work is being done.

Janice Fleet

Jan 20, 2015

the cashier always tries to charge us for the oil change on the new truck and we have to remind her that we have a service plan. She looks it up and then fixes it.

Timothy Herndon

Jan 19, 2015

As always, the service was friendly, courteous and professional, and the problem was solved in short order.

Charles Steinbrook

Jan 16, 2015

The entire staff at Metro Ford does an excellent job to ensure timely service. Thanks.