Used Cars for Sale at Miller Brothers Chevrolet in Ellicott City, MD

Richiezee

Jun 3, 2016

Ive purchased over a dozen vehicles from Miller Bros over the past 20+ years. Brad Witmer and his staff are outstanding. Its always a pleasant experience and I know Im getting the best deal possible. My wife and I always feel at home at Miller Bros whether were there to buy or just stopping in to say hello.

Vladimir

Jun 2, 2016

AJ Albright, Bruce Carter, Justin Davis Finance, Mike Murphy Body shop and Cadillac Joe are all great people. I am very pleased I bought from Miller Brothers. Feel like family when I come in for service. I love my 2016 Platinum Escalade!!

Pleasantly surprised

May 27, 2016

Great sales experience. Will in the Service dept is a rock star.

BMWking911

May 26, 2016

I have visited a few dealerships before choosing to do business with Miller Brothers. The guys there simply amazing and very very accommodating. We encountered some challenges at the beginning of the buying process and mostly due to me trying to decide which Platinum to go with. I must say I made a great decision going with White Platinum with Tuscon brown interior, that is money. My salesperson A.J was awesome, highly recommended, I am pretty sure I gave him few great hairs :) Justin and Bruce were great as well with working with me on getting the figures I wanted to pay and making it happen. There were few parts that needed replacing where cup holder is and this will be replaced with no charge. I also had a tiny scratch on the door still and though minor and not noticeable, Bruce had no problem replacing it on the spot. I am very happy with this dealership and lets not forget "Cadillac Joe" in detail department. He made the interior and exterior look amazing. I don't know when is the next time my wife will let me get another escalade, but when she does I will be seeing my guys at Miller Brothers.Vladimir

Patrick spark

May 22, 2016

Darren proudfoot is a very great and professional salesman. He was so professional that my wife and I bought cars from him at very different times. I can't believe I was able to even get a car. my sister will be getting a new chevy from him soon.

shaney44

May 17, 2016

Who knew that Friday the 13th would be a huge milestone and awesome day in my 44th year of life!!! Thank you to Zach Miller for all the outstanding customer service even before I ever entered the dealership. Can you say Awesomeness?? I am very appreciative for the great attitude, no pressure and very patient and detailed person that he is.I LOVE MY 2016 SS1 Camaro. You can't touch this!!!!!-Sarah J. Shane

Satisfied

May 17, 2016

A.J. did everything he could to make our experience pleasant and beneficial. He was able to keep the process painless and to move along as quickly as possible. Both he and Justin were very professional and polite.

Robert (Bobby Diesel)

Apr 14, 2016

I just finished purchasing my 10th new car of my life, a Chevy Cruze diesel. This was the easiest, friendliest, no pressure, and no hassle purchase ever! Even though the price was the lowest I found anywhere, they were still willing to work with me on extras! You could tell the staff takes care and pride in their jobs! Tom in sales was personable, knowledgeable and thorough, and Justin and Chuck in finance did everything possible to get me the lowest possible rates and terms. What an awesome team! I will be buying another car in the near future, and Miller Brothers is where I will go. Thanks team!

TimC

Apr 6, 2016

I traveled from Connecticut to buy a vehicle that I couldn't find anywhere else. The vehicle is great. This dealership is a really well run operation. Great help, good prices, very professional.

jdelight

Mar 7, 2016

Worked with Zack Miller to purchase a 2016 Spark. Zack found the car I wanted, did all the work to get it to the dealership. On the day I went to pick it up it took only about a couple of hours. Ive bought a number of autos in my day & I must say this was one of the best experiences Ive had.

JB

Mar 4, 2016

Our experience at Miller Bros Chevy in Ellicott City MD was excellent. Our salesman, Zach Miller, was the best salesman we've ever had. He was not trying to "sell" us rather he was sharing information with us. We felt like he was trying to hrlp us mske the right decision on a purchase by giving us information. Going to a car dealer is very uncomfortable and stressful (normally) but we will go back to Miller Bros again and highly recommend it to all! The finance tesm there was also outstanding!

jdelight

Mar 2, 2016

Worked with Zack Miller to purchase a 2016 Spark. Zack found the car I wanted, did all the work to get it to the dealership. On the day I went to pick it up it took only about a couple of hours. Ive bought a number of autos in my day & I must say this was one of the best experiences Ive had.

Gary

Feb 16, 2016

I am so pleased with the service we get that we currently own three vehicles, all purchased at Miller Bros. Will and Bobby take very good care of our auto needs! They are both always very kind and respectful when I go in. If I can't wait, Patrick will run me home and even pick me up to get the car when ready. I have the utmost respect for both Will and Bobby.

Paul

Feb 9, 2016

I enjoyed purchasing the vehicle there. The staff was great. I highly recommend them. This is the second truck I have purchased from them.

Arturo

Feb 9, 2016

The maintenance Crew does excellent work on all my visits! The service team is second to none. Continue doing what you do.

Eva

Feb 8, 2016

Terrence was very patient and knowledgeable. I was somewhat uncertain about the type of car I wanted. Terrence was helpful with helping me understand the difference in various features.

dianemd

Jan 30, 2016

quick and dependable service. Changed from one state to Maryland and inspection was quick and dependable

Marriotts Ridge JM

Jan 28, 2016

Zach Miller was very professional and first rate, made the buying experience a breeze.

jim69

Jan 23, 2016

We purchased a new and a used vehicle from Miller Brothers Chevrolet within 4 weeks of each other. The used car vehicle process went so smoothly we agreed to return to purchase a new vehicle when the one we waned became available. Our sales Representative,Zach Miller, was the key to the process.He was the ultimate professional. All paperwork was accurate, prepared ahead of time, and alternate coverage options were presented with NO sales pressure. Service and support was explained thoroughly. The used car we found on the internet and made a return trip from New Jersey to purchase the new vehicle. Why? Because Zach worked hard to find what we wanted and our first experience was so successful. Keep up the great professionalism you demonstrated.

Jim in NJ

Jan 23, 2016

Zach Miller was outstanding. All paperwork was prepared and accurate.We purchased a new and use vehicle within 4 weeks of each other. Zach worked hard to find what we wanted. Our travel time from New Jersey was well worth the time it too to work with a top professional in his field. Keep up the great work Zach. I highly recommend him.

Krotz Family

Jan 20, 2016

Zach Miller was our salesman great customer service all around!! We were in and out of dealer with our new Suburban in 3 hours. Could not be happier even very helpful with follow up and questions after the purchase. We will be returning for our next vehicle.

JasonB

Jan 16, 2016

Went to look a car, but it had already been sold. Zach Miller the salesmen helping me was great he found me a car with less milage and more options than the first car I looked at and still well within my price range. I loved the no haggle pricing and service they provide here I drove 22 miles to this dealer because of this. Financing and tags were a breeze to their rate was very nice and all the other options and warranties they offered were nice also. I would highly recommend Zach and Miller Brothers.

zeke

Jan 14, 2016

Zach Miller was the best salesman i have delt with in 20 years. He did everything to make the buying procees smooth and easy and professional.

dave s

Jan 14, 2016

The overall experience at Miller Bros was outstading. From the first encounter to the ultimate buying process,it was smooth and hassle free. Zach Miller was the reason for this experience. He was exceptional, very knowledgeable and helpful.

Michelle Griffith

Jan 5, 2016

Miller Brothers Chevrolet and associate, Zach Miller, really came through for my family and I. Zach was extremely helpful throughout my car shopping experience and the purchasing process. This is a great dealership and team; they were extremely friendly, straight forward with no-haggling! They not only met my expectations but exceed them ~ I'll most definitely be a repeat customer. Thank you Zach and team!

William

Dec 30, 2015

Bobby did an excellent job of keeping me informed on the repairs being made to my car. He always returns my phone calls if I can not reach him on the phone. Outstanding service writer/advisor.

Steven

Dec 30, 2015

Had battery problem, was helped quickly by Bobby Cross felt comfortable with his service and with the end result of the repair.

Linda

Dec 30, 2015

I must say that Will always takes care of me with getting me in and out very quickly. He understands that I am a small business owner and that my truck has to be on the road to that I can continue to work.

Gary

Dec 27, 2015

Was one of the more pleasant experiences that I have had buying a car! The staff was very friendly and accommodating.

Demian

Dec 21, 2015

Great experience organizing a purchase out of state. Extremely respectful and timely with responses. When we arrived, all of the paperwork was ready and waiting. Closed the deal within an hour.

William

Dec 18, 2015

THE ONLY DEALER THAT I GO TO. DO NOT TRUST ANYOTHER DEALER IN MY AREA BECAUSE I DO NOT TRUST THEM WITH MY VEHICLES,

Jonas

Dec 10, 2015

Justin was terrific and went the extra mile to ensure I received assistance. I'm very appreciative. It was late in the day and he made sure a mechanic took care of my car.

Allen

Dec 5, 2015

Ask the service rep if it were possible to have my car ready before 1:00. He explain the crew goes to lunch at noon that they would try and I got a call at 11:30 saying the service was completed.

Ruth

Dec 3, 2015

I have used Miller Bros for maintenance on my vehicle(s) for over 10 years. I purchased the last two from you because I love the idea that the price advertised is the actual price of the vehicle. In short, I trust you guys!

Emerson

Nov 27, 2015

Today, I came to the dealership to look at two new cars. I test drove one but choose not to make a purchase at this time. All went well.

Fred

Nov 25, 2015

I arrived unscheduled to have Power Steering checked. Service dept quickly identified a bulletin regarding my truck and promptly addressed the issue. I was in and out in under an hour. Always a pleasure visiting Miller Brothers Chevrolet!

Roxanne

Nov 23, 2015

The recall Challenges were addressed expediently and the staff were courteous. The waiting area was comfortable, cozy and has wifi access.

Turone

Nov 22, 2015

I always receive top notch and fast service. Also I receive a call when car is ready. The time frame was quicker than I thought

Sylvia

Nov 16, 2015

Very good customer service at this location, the people are friendly and want to make sure that all your questions are being answered.

Kathryn

Nov 8, 2015

Service advisor was friendly and knowledgeable as to required maintenance for my vehicle. Great amenities while you wait for service to be completed (WiFi, free coffee, TV).

Jesse

Nov 8, 2015

Justin Rest was very good in getting complementary floor mats, and called me the following day and personally installed them for me.

Robert

Nov 4, 2015

Again Justin was great!!Thank you for replacing my tire Justin and working with the wheel and tire ins. company and making it so easy for me!!You're the best!!Rob Foy

Donna

Oct 28, 2015

My daughter and I both bought a car and it was great . Got an awesome deal and was not pressured at all...

Sean

Oct 13, 2015

Both my saleman, Corky Franklin, and sales manager, Joe Wyatt were extremely help fully and assisted in every way to ensure I had the best deal possible with the most pleasant buying experience. They were true professional with a no pressure sales technique. I would highly recommend them to anyone looking to buy a vehicle.

Carol

Oct 8, 2015

Dropped the car off the night before, and received a call at 8:00 a.m. the next morning that the car was done. I thought it was a prank - LOL.

Brian

Oct 1, 2015

Good experience. service advisors were honest. A bit of a long wait though, although it was a walk in oil change.

William

Sep 28, 2015

Very Good and that is it. I have nothing else to say. Thanks, Bill S. VERY GOOD, VERY GOOD, VERY GOOD. Done

Michael

Sep 19, 2015

Great. Relaxed and efficient. The representatives are always polite and well spoken. They keep you informed on the progress of the work and make sure that you're comfortable.

John

Sep 12, 2015

Drove in with no appointment. They had my car back to me in 1.5 hours, ahead of schedule. I needed tires rotated and information system reset. Also needed tire repair, but they couldn't do that.

CraigB

Sep 1, 2015

Why is it impossible to speak to a service person on a recall? I have tried several times to speak to some one without success. Considering I bought vehicle from Miller, this is very disappointing.

Joan

Aug 15, 2015

Stopped in for oil change and tire rotation and car was ready in less than 30 minutes. SUPER FANTASTIC FAST!

Patrick

Aug 13, 2015

I contacted Zach Miller, tested drove a Chevy Silverado 1500 and within an hour an half, I completed all the paperwork and drove a brand new truck off the lot. I really did not think Zach could meet my price. 15 minutes after returning from the test drive, not only did he make me an offer but it was a $1000 below what I expect. Chuck the Finance Officer had all my paperwork ready to go and explained all the details in a very understanding way. No pressure, honest and a good sense of humor. Best truck shopping experience I have ever had. Thanks Zach and Chuck.

Dean

Aug 13, 2015

I had a very pleasant experience for my vehicle purchase. My salesman was very knowledgeable Of my vehicle and provided excellent assistance to help me make my decision.

Roland

Aug 6, 2015

As it has been for the last 20 years that I've dealt with Millers Chevy it was excellent again. Would NOT go anywhere else!!!!

Ralph

Jul 31, 2015

First oil change on CTS in and out in 1 hour (Great)!! also tire rotation and safety check and fluids check

Elizabeth

Jul 30, 2015

From beginning to end every person I met did everything they could to make my experience move along as quickly as possible. The young man that met me at my car and especially Justin were very professional and polite.

Arthur

Jul 29, 2015

Everything was taken care of promptly. Was contacted by Will who is always courteous and a true professional.(Note: I am assuming this survey is for my Cruze as we have 2 vehicles that were serviced in the last few weeks.)

Leonard

Jul 25, 2015

Very satisfied with Miller Brothers service. Work is thorough and completed in a timely manner. Very good job by service Dept. personnel.

Ravin Chase

Jul 22, 2015

Worst car dealership ever!!! I ordered a custom 2015 Stingray Corvette on January 31, 2015. I was told the car would take 8-10 weeks to be built. After about 12 weeks, I still didnt have my car. I go to the dealership to find out what's going on and Joe Wyatt, manager, tells me my car will not be built. If orders were stopped in April 2015, why wasn't my order taken when I ordered in January 2015. No one ever reached out and called me or informed me that my car would not be produced. If I had never went to inquire what the status of my car was, would they have ever called? Would I have ever got my deposit back? The service and professionalism was poor!!! I reached out to the General Manager at the dealership, Robert Palmer, and a representative from GM, Nicole Mitchell, no one could give me a reason why this happened and didn't offer a reasonable solution! This dealership wanted me to purchase a 2016 and pay the difference!!!! The people that run this dealership are incompetent. This dealership gives GM a bad rep!!!!

Roscoe

Jul 1, 2015

Greeted promptly, comfortable waiting room. Service person updated me on the progress of my vehicle. Overall , a friendly and professional environment.

Lorraine

Jun 30, 2015

The salesman, Mr. Dombrosky and sales manager, Mr. Wyatt were courteous, informative and patient. They made the shopping experience easy.

Melissa

Jun 30, 2015

After visiting Frankel in Timonium/Hunt Valley, where we had a horrible experience, despite being return customers, our visit to Miller Brothers on Saturday June 27 was amazing. Salesman James was friendly and helpful and Justin, the "money guy" was kind, expedient, and actually cared about our experience. We will definitely come back!

Bernard

Jun 12, 2015

Great place to deal for a car. Work with you to get the best price and best loan deal. Friendly and honest.

Wanda

Jun 5, 2015

Justin, the service representative was wonderful; polite, courteous, helpful, patient, informative, answered all of my questions, and made sure my needs were taken care of. He was very thorough and I truly felt like a valued customer!

Michael

Jun 1, 2015

I sent my desired requirements for a new Malibu to Joe Wyatt via email. He replied promptly and worked with me to locate a vehicle. Joe also helped determine which rebates and incentives applied to the car. Once the vehicle was on site, Joe, Zach Miller, and Chick in Financing facilitated a smooth buying experience including trading in my previous vehicle, obtaining financing, and setting up the systems in the new vehicle.

Bernard

May 29, 2015

Best Dealership in the Baltimore area. Could not be treated any better. Tell them what you want and they have a Can Do approach to your desires.

Henry

May 23, 2015

We are always pleased with service at Millers every time we go there. We have recommened Millers to many people

Scott

May 13, 2015

I came to Miller Chevrolet after having a bad experience at another dealership. Corky and Joe found us our Tahoe. They made the entire car buying a pleasant and easy process.We couldn't have asked for anything else. Above and beyond.

Annie

May 13, 2015

I was glad for the consideration given to me regarding the cost of the repair. However, the repair needed had been reported over the years when I brought my vehicle in for other service needed. I was told that a minor adjustment had been made and it appeared that it was working okay, but the message kept coming on. Thanks for the discount on the work that was done and the NC Diagnostic review.

Elizabeth

May 7, 2015

It is always a pleasure to deal with my personal service advis or, Will Cuevos, who always takes care of my every need. He especially goes oit of his way to explain what needs to be done and especially explains why everything costs so much. When I leave the dealership I can be comfortable that everything is safe and sound. Will is a true asset to Miller Motors!

Barbara

May 3, 2015

I have dealt with Miller for many years and have always had an excellent experience both in Sales and Service - thats why I was back to buy my third car there!

Dumuria

Apr 23, 2015

My experience is always great, they treat you with respect, kindness and they make you feel like you're at home. I enjoy every visit and everyone is very friendly always wanting to know if you have been helped. That's good customer service.

Patricia

Apr 16, 2015

Everyone was great. Our salesman even made sure On-Star fully explained the program. Would go back again in a heartbeat.

Dennis

Apr 14, 2015

Everyone at the dealership was very courteous and helpful. Our sales representative was also very patient in helping us with demonstration rides and explaining various features, etc. Very pleased that the extended warranties, etc. were not overly pushed during the final sale.

Roscoe

Apr 11, 2015

My initial reason for going to "Miller Brothers Chevrolet" was to test drive the 2015 Chevy Tahoe. This is when I met my salesman , Zack Miller. I was very impressed on how without hesitation he got out from behind his desk and got a set of keys to a 2015 Chevy Tahoe for me to immediately test drive. From the start with meeting Zack and the buying process, I did not feel any "salesman pressure". He was very knowledgable about the vehicle and most of all was willing to do what I needed done to feel comfortable with making the dealer. As a matter of fact, due to the positive treatment by Zack and the dealership, I am going to make "Miller Brothers Chevrolet" my choice to have scheduled maintenance performed.

Raymond

Mar 28, 2015

The sales guys did a great job of letting me test drive the cars and showing me all the features.

Marian

Mar 27, 2015

I have always found the service to be extremely efficient.The service writers are considerate, kind and most helpful.It is always a pleasure to bring my car to Miller Chevrolet/Cadillac.

Joseph

Mar 13, 2015

In the service dept Bobby and Will are very helpful, it is a pleasure to bring my vehicle in for service, THANKS

Anna

Feb 18, 2015

Experience was fine. I wish the Service Department were open on Saturdays - a little easier for those of us who work!

Lee

Feb 3, 2015

James Becker has always been straight forward, truthful, and friendly, as is Bruce Carter. These are people I feel comfortable dealing with and always with go to them first. The service person, Justin, could not have been any more prepared or friendly. I wish Miller Brothers was located in Berlin, MD

Allen

Jan 31, 2015

right on schedule, waited for the car, , the wait was within an acceptable time frame. The people in the service department were very helpful, very professional, great experience.

Bobby

Jan 30, 2015

Great quick and efficient service, Zach was friendly and approachable. Chuck the sales manager was the best finance manager to work with. Thanks guysBob

Don

Jan 29, 2015

Zach Miller when beyond the normal new car salesman in locating the exact Equinox that I was looking to purchase. He did an outstanding job in also delivering the car in a very timely manner.He was indeed the best Salesman that I have ever done business with. I will remember him when I make my next new car purchase.

Henry

Jan 28, 2015

As always we have been dealing with Miller Bros for many years - they are like family - and we are always pleased. The work on this car tjhis time was extensive and all was done great.

Erica

Jan 22, 2015

The people in the service department were great. Very friendly and knowledgeable. They did a great job of giving me updates on where they were in the progress of repairing my truck and it's running great now

US Veteran

Jan 22, 2015

The level of courtesy, professionalism and honesty expressed by Mr. "Call me Tommy" Dombrosky was exceptional. I was recommended to him by a friend and called him the day before, expressing my income level and desires. When i got to the dealership (in freezing cold weather) he took the time to introduce me to the showroom staff and showed me several options that seemed both reliable and affordable and never made me feel that I was being rushed. At the end of our tour he showed me a car that was EVEN BETTER for my needs than what I was expecting! Needless to say Tommy proved knowledgable, experienced, straight foward and extremely relatable. I want to express my sincere thanks to Tommy and the entire staff at Miller Chevrolet of the for making a car purchase fun again! I highly recommend him to both Veterans and Civillians ailaike.

Fred

Jan 13, 2015

Worked with Joe Wyatt and Darren Proudfoot. Both are very knowledgeable and provided good information. I ordered a new Colorado truck through them and they took the time to explain every detail and answered all my questions. When the truck arrived they made sure I understood all the most important aspects before driving off the lot. The truck was fully prepared and I found no issues with it. Both Joe and Darren made it an easy transaction and definitely a great deal!

Gloria

Jan 9, 2015

My Service Advisor Bobby Cross went out of his way yo help me get the oil change done even though I arrived late for that type of service. He even schedule an appointment for the Power Steering.

Cadillac Cory

Jan 1, 2015

This is my first Cadillac and I'm glad miller brothers could be my dealer. The process was easy thanks to Zach Miller. Great salesman very informative and helpful.

Dadrian Marbury

Nov 12, 2014

Samantha Frost made my first car buying experience a good one. Thanks for all your help

Dr1337

Nov 12, 2014

I'll keep this short. I called before showing up and still had to wait about 30 minutes before talking to a sales person. Once I had there attention the salesperson (Terrence Cox) tried, at every opportunity, to not allow me to test drive it. Once I insisted that I won't be spending that amount of money without a test drive he reluctantly took me on one. He wanted to know my time frame and because it wasn't that day he started to act as though I was as a waste of time. Very akward test drive with very little said, short almost annoyed responses to questions about the car. I asked what the MPG was and he snarked no one asks for the MPG on a car like this.Another note the price online was a bit higher than the online price. I asked about the car on the phone and they told me that some service items were taken care of recently by the past owner before the trade, so I thought great. When I came in the price was a bit higher and I asked the sales person and he said well its because we recently fixed a few items. The items were the ones the previous sales person told me were handled by the previous owner. So not sure if they're using the previous owners repairs as their own to hike up the price, but either way it seems a bit shady.Overall disappointed with the dealership and would not return or recommend it. I'll be shopping for the same vehicle at a dealership.

Coach

Nov 7, 2014

Miller Brothers Chevrolet Cadillac is one of the few excellent car dealers in the DC Metropolitan Area. The customer service and friendliness of their staff was phenomenal, especially Zach Miller. Zach went out of his way to make sure my purchase of my new Yukon went smoothly. He even found me headphones for my rear entertainment system without me even asking him for them. I would highly recommend anyone looking for an excellent dealer with extraordinary service and some of the best prices to go and visit Miller Brothers.

OJ Johnson

Nov 7, 2014

Miller Brothers Chevrolet Cadillac is one of the few excellent car dealers in the DC Metropolitan Area. The customer service and friendliness of their staff was phenomenal, especially Zach Miller. Zach went out of his way to make sure my purchase of my new Yukon went smoothly. He even found me headphones for my rear entertainment system without me even asking him for them. I would highly recommend anyone looking for an excellent dealer with extraordinary service and some of the best prices to go and visit Miller Brothers.

eharden

Oct 27, 2014

My second visit to Miller Brothers was to replace the part that was ordered during my first visit. It took about an hour for them to replace the sunglass compartment in my 2013 Chevy Malibu. Both of the representatives who assisted me, Bobby and Joe, were both friendly and efficient. I am unsettled about the flawed design feature of the part (two tiny little pieces that clasp it shut easily break means the sunglass compartment hangs open and blocks the rear view mirror and in order to replace the part they had to take out the whole upper console and rewire all the switches and lights, which just seems ridiculous in my view) but I am satisfied with the service at Miller Brothers.

lohrin32

Oct 6, 2014

Zach Miller was extremely helpful and quick to get me out on the road in days with my new truck. I was very happy with my experience at Miller Brothers and with the service I received from Zach Miller.

JJ Palmer

Oct 4, 2014

I went to three other dealerships before visiting Miller Brothers but none of the other dealerships offered me what Miller Brothers did in terms of customer service. My level of comfort at the other dealerships was mediocre at best but that changed when I walked into the Miller Brothers showroom. I was greeted by Samantha with a genuine smile and after telling her what I was looking for I was offered an even better deal than I expected to get on the truck that I wanted because of Samantha's attention to detail in getting me every possible discount that I could get. I traded a car in and got very good value from Miller Brothers on that deal also. The sales Manager was very warm and considerate toward me and there was no beating around the bush when it came time to make a deal. I got a great deal and it was a very pleasant experience.

jjpalmer2005

Oct 4, 2014

I went to three other dealerships before visiting Miller Brothers but none of the other dealerships offered me what Miller Brothers did in terms of customer service. My level of comfort at the other dealerships was mediocre at best but that changed when I walked into the Miller Brothers showroom. I was greeted by Samantha with a genuine smile and after telling her what I was looking for I was offered an even better deal than I expected to get on the truck that I wanted because of Samantha's attention to detail in getting me every possible discount that I could get. I traded a car in and got very good value from Miller Brothers on that deal also. The sales Manager was very warm and considerate toward me and there was no beating around the bush when it came time to make a deal. I got a great deal and it was a very pleasant experience.

svolusia747

Sep 26, 2014

I bought a pre-owned 2014 Chevy Silverado pickup truck from Zach Miller at Miller Brothers Chevy last week. I had shopped around and got an extremely competitive quote from another dealership. I contacted Zach Miller at Miller Brothers Chevy to see if he could do better. He said he would try and told me he would call me back and let me know. He called me back promptly to tell me he could. I bought the truck from him days later. Many dealerships advertise a no haggle buying experience, but my experience with Zach Miller and others at Miller Brothers Chevy, was truly outstanding, and certainly no haggle and no nonsense. I would highly recommend them to my friends and family.

L Lewis

Sep 5, 2014

Zach Miller was a delight to deal with. I would recommend him to any of my friends who are in the market for a car.

Lmwlewis

Sep 5, 2014

Zach Miller was great to deal with. He was very helpful and accommodating. He was not pushy. We actually went in with intentions to only look for a car and drove off the lot with one. I would recommend Zach to my friends if they are in the market for a car.

harris_jl

Sep 3, 2014

I am extremely impressed with Zack Miller and the whole Miller team! The car shopping experience needed a major change and Miller Brothers makes it painless and treats their customers with respect and integrity. No running into the backroom to check with a sales manager that extends the period of time and pain. It is a beautiful thing !

TiredandHungry

Aug 21, 2014

It took nearly three hours to buy a car today, never in my life has it taken close to this long to go through the car buying process, while everyone was nice (not exceedingly) their service was slow and irksome.

Mary Ann

Aug 21, 2014

Never had a dealer charge $115 per item to diagnose a problem, if I didn't get it fixed. Very sneaky in how it is disclosed. Inconsistent in disclosure. Very poor customer service. First time I used them, will definitely be my last.

Fons15

Aug 20, 2014

The distanced traveled was well worth it. I'm extremely pleased with the level of courtesy, professionalism and honesty expressed by Zach and the rest of staff at Miller Chevrolet. Thank you for making this a positive experience, I don't remember the last time a vehicle purchase was this easy and straight-forward for me. Thanks again - Love the CAR

penuelaa

Aug 20, 2014

The distanced traveled was well worth it. I'm extremely pleased with the level of courtesy, professionalism and honesty expressed by Zach and the rest of staff at Miller Chevrolet. Thank you for making this a positive experience, I don't remember the last time a vehicle purchase was this easy and straight-forward for me.Thanks again - Love the CAR 2009 BMW M3

Erik Lipton

Aug 18, 2014

All around professional service. process couldn't have been any easier. I will send anyone interested in Cadillac/Cheverolet to see Zack at Miller Brothers.

Service report

Jul 29, 2014

Oil change t(brought in when garage doors open akes 2 hours! Other services I have been here for take tremendously longer than promised. On top of it they don't even wash the vehicle! What other dealership treats luxury vehicle owner with such sub par service? Cadillac should be embarrassed! Should have bought a Mercedes or BMW. They know how to value their customers.

Karen

May 27, 2014

In the months prior to purchasing my vehicle I was always greeted with asked if I needed assistance when I visited the showroom. I was able to look at vehicles and had someone available to answer any questions I had.

jryouell

May 19, 2014

Great dealership. Zack did everything he could to make the experience of buying a truck as enjoyable as possible. I rode my motorcycle 363 miles to buy the truck and Zack made arrangements to have ramps ready to load the bike, helped me get the bike into the truck and helped me strap it into the truck bed. He also asked me before I came to be sure to bring my tie down straps. He was great at doing his job. He made me glad that I chose Miller Chevy

Jc nearby.

May 15, 2014

My wife and I have dealt with Miller Bothers for many years. We have bought new cars and used cars there. We have used their service department and have been very pleased with the personnel and the service. We feel that the personel are well trained in both the sales and service departments It is very nice to be called by your name when you are with the staff at Miller Brothers.

Sandra

May 15, 2014

Courteous, efficient service. Wonderful experience. I appreciate the free coffee and internet service; very nice waiting area and nice new look overall to property.

Kendra

May 13, 2014

Jay, Joe, and Justin were committed to showing me my options and allowing me to choose exactly what I wanted. This is my second time going to Miller Brothers for my vehicle. The first time I bought a car the second one is a lease. Im very pleased with how my husband and I were treated. We feel at home when we go to Miller Brothers so much so that we get our vehicles serviced at the Miller Brothers service department. Every chance we get, we tell our friends about Miller Brothers. They dont hassle you and you dont feel obligated to buy anything. They are patience and will work with you to make sure you are happy with your decision. Customer satisfaction is their number one priority. So much so that when we were interested in my second vehicle, the gentleman who greeted us asked if we had been to Miller Brothers before and he directed us to our first sales associate who helped us 3 years ago! Everyone is always warm, friendly, and inviting. If I every move from Maryland I will seriously consider coming back to Miller Brothers for my vehicle purchases. They are amazing and I will always be take my business to them!

Herald

May 11, 2014

We are very satisfied with the dealership. They worked hard to get us the truck we wanted at the price we wanted. The salesman (Zack Miller) was great and Joe and the rest of the people have been great. Your service dept. is good, just wish you had some Sat hours. The biggest gripe is that you have never corrected the spelling of my name. We have made several requests. My name is HAROLD not Herald. Please make the change.

Jimmy WV

May 5, 2014

Zack did a great job. I left the dealership with my new truck very happy. I traveled 363 miles on my motorcycle and Zack arranged to have ramps and helped me load my bike and tie it down for the ride home. Great Salesman!!!!!!

Smith Family

Apr 30, 2014

As I do not frequently buy from dealerships, I have little to go on as far as levels of service, however my last purchase 6 years ago, from a totally different dealership, left a bed taste in my mouth. If the service I received from MR. Wyatt and his staff, at Miller, is an indication of how customer service is supposed to be, then this is the place people should buy. Without question, buying cars over a 40 year period, I can say this was my most pleasant experience. Thank You. The Smiths

Henry

Apr 28, 2014

My wife and I are always pleased with Miller Chevrolet in every aspect of business from sales to service. Wil and Bobby in service are always prompt and courteous and share all details needed. We have purchased several cars from Miller Chevolet and plan to do so in the future.

Eric

Apr 18, 2014

As usual, always the best! Will and Bobby are always the greatest and they have always been upfront/forthright with us for many years, and trust them and Miller Brothers implicitly because of it. Please never lose them --- hang on to them for dear life! Last year I bought a new 2013 Silverado 1500 from Miller Brothers and both Will and Bobby were a big motivation for us to do so. Kevin H. Kea was our salesman -- another great staff member we had a great experience with at Miller Brothers. Thanks so much!

Dumuria

Apr 16, 2014

I was treated very well by Samatha Frost. She took great care of me throughout the process, which i really appreciated and i was very impressed with all the people i interacted with during the process.

Allan

Apr 16, 2014

the big screen HD tv was perfect to watch the oriole game that came on at 1230 the day i was there for my oil change and inspection. the complimentary snacks are also a nice touch. someone had left a half cup of hot chocolate on a table that drew some ants. one of the staff spotted it, attended to it and made note for corrective action. i was only there about an hour but was impressed with their facility in everything i saw.

Glenn

Apr 15, 2014

I was pleased with the work and excellent service. I was updated on the status of the repairs and notified upon completion.

Steven

Apr 11, 2014

Service Adviser Will did a great job of taking care of me. Purpose of my visit was to get a part installed. The part had been on order. While I waited Will got my vehicle into the shop very quickly and kept me updated on the progress of the installation. My work was completed within one hour. A job well done by Will and the Service team.

Charles

Apr 10, 2014

I have experienced very accommodating personnel at Miller Brothers. The Cadillac reception people, the sales person who assisted me in getting the car, the Cadillac sales manager were all helpful and knowledgeable. My recent visit resulted in the repair of a problem which seemed to be getting worse but they fixed it. Therefore I am convinced the repair personnel are very competent. I like my 2013 Cadillac XTS very much and I also like Miller Brothers.

William

Mar 26, 2014

YOUR SERVICE DEPARTMENT HAS ALWAY BEEN EXCELLENT AND I HAVE BEEN USING IT SINCE 2003. KEEP THE GOOD WORK UP.

Sammy

Mar 21, 2014

They checked my camaro three times before they were ready for me to pick it up .. Will is great.. Thanks

Shavonne

Mar 19, 2014

I needed a part ordered and when it came in, they struggled to get me in for the repair.It took about a week before it was repaired. I am happy with the repair though.

John

Mar 18, 2014

Everything went smoothly. It was done well before I expected, even though I asked for additional work to be done.

Marvin

Mar 18, 2014

My 2010 Cadillac CTS had started to leak oil. Your service dept found a failed o ring and replaced it. They also steam cleaned the engine.

Amber

Mar 14, 2014

This is my second time working with Kevin Kea. He is a trustworthy, patient, genuine and honest sales rep. I appreciate his service to me. He was very helpful.

Joan

Mar 12, 2014

Greeted immediately upon pulling into service bay by pleasant tech. Service was performed in a timely and efficient manner. Waiting area new, clean and comfortable.

Erica

Mar 5, 2014

The gentleman from the service department was very helpful and kept me well informed. The only area that needs improvement was the amount of time it took to get authorization from the company my extended warranty is with (I believe Zurich). Communication between them and Miller could be better and would reduce the amount of time customers spend waiting on their vehicles.

Gregory

Mar 3, 2014

Always fast to have the car checked in. Service is quick, drop off and pick up in a couple of hours. Thanks for the wonderful service.

Kevin

Feb 3, 2014

Experience was great, Will in the service department is always very professional and courteoud. Jay Coleman also did a great job assisting with setting up the appointment for the recall on my Silverado. The staff at Miller Bros is always very professional and helpful.

Peter

Jan 31, 2014

Friendly service from beginning to end and I was remembered, even though I've only been in for oil changes in the 2 1/2 years since I bought my 2007 SRX (an experience I still look back upon positively). When I asked about detailing, was referred to an in-house expert and I plan to, at Melvin's sound recommendation, come in twice a year from now on. I sing the praises of my Cadillac to friends and Miller Brothers personnel are an equal part in my satisfaction!

Georgia

Jan 31, 2014

Friendly and fast! Great customer service. Salesman was attentive and walked us right through the deal. The car is a dream to drive.We'll go back again.

Henry

Jan 22, 2014

As a returning customer of many years and multiple vehicles,the excellent service I received was everything I've come to expect. I was surprised ,however, at how quickly my car was ready this trip. All in all,Miller Brothers is and has always been a joy to do business with on all levels.

Trish Kirby

Jan 5, 2014

Our experience with Zack Miller and Chuck Rodig was impeccable. From the moment we first spoke with Zack through the entire auto buying process, Zack was a true professional. His knowledge, great attitude, attention to detail and his people skills were extraordinary compared to other dealerships we dealt with. We would highly recommend Zack, Chuck and Miller Brothers to anyone looking to purchase a vehicle.

trishkirby

Jan 4, 2014

Our experience with Zack Miller and Chuck Rodig was impeccable. From the moment we first spoke with Zack through the entire auto buying process, Zack was a true professional. His knowledge, great attitude, attention to detail and his people skills were extraordinary compared to other dealerships we dealt with. We would highly recommend Zack, Chuck and Miller Brothers to anyone looking to purchase a vehicle.

noleterp01

Dec 29, 2013

I had been looking for a full size SUV for a little over two months, visited Miller Brothers on 3 separate occasions to look at and or test drive vehicles as part of my search. There was never any pressure to buy or leave with a car that day, the sales team was very courteous and informative as we reviewed vehicles. We eventually decided on a 14 Suburban LTZ after a lengthy search and many test drives on all full size SUV makes and models. I then reviewed Miller Brothers inventory online, contacted the dealership to let them know we wanted to come in and drive a specific vehicle. Upon arrival, the SUV was gassed up and ready to go for a test drive. The purchase experience was very quick and painless as the deal they brought to us out of the gate was right in line with my expectations, and exceeded my estimate on my trade in value. I would definitely recommend purchasing at Miller Brothers if you are in the market for a Chevy or Cadillac vehicle. We couldn't be happier. Looking forward to a long-term relationship with Brad and the team as we rack up miles on our new Suburban.

Albert

Dec 21, 2013

I was quite surprised. this was my first visit to Miller Brothers for service. No sooner then I pulled in someone was there to greet me, do not remember her name but she was very pleasant, was shown the waiting room, very nice, and my wait was short ,a shock since this was at Christmas and I just drove in. All in all a very nice experience. will be back for the next service due. wishing everyone a MERRY CHRISTMAS and a HAPPY NEW YEAR

Mark

Dec 19, 2013

It was great as always Will was there to help me and he did a great job. They were ready for me as soon as I walked in the shop. I was in and out in great time.

William

Dec 19, 2013

was very pleased with the workmanship of this dealership. i was contacted three times during my wait on my car. the dealership was very professional.

Laura

Dec 13, 2013

Very pleasant. However you need to keep more than 1 Spark oil filter in stick and know readily the type of oil the Spark takes and have it available. This would decrease the wait time in the future.

Shelby F.

Dec 13, 2013

Joe Wyatt exceeded my expectations, I would highly recommend him! I went in 20 years old looking for a brand new car. Joe Wyatt was the one who helped me, and took his time to listen to what exactly I wanted in my car and a car that I could afford financially as a student. He is very polite, patient, and professional. Also, he introduced me to the service department where I would be getting my oil change and services done to my car. If your looking to buy a Chevrolet I would highly recommend Joe Wyatt at Miller Brother Chevrolet! The customer service exceeds my expectations! I would never take my car to any other service department and when I purchase another car in the future, I will be sure to go back to Joe at Miller Brothers Chevrolet!!

Slfrye51

Dec 13, 2013

Joe Wyatt exceeded my expectations, I would highly recommend him! I went in 20 years old looking for a brand new car. Joe Wyatt was the one who helped me, and took his time to listen to what exactly I wanted in my car and a car that I could afford financially as a student. He is very polite, patient, and professional. Also, he introduced me to the service department where I would be getting my oil change and services done to my car. If your looking to buy a Chevrolet I would highly recommend Joe Wyatt at Miller Brother Chevrolet! The customer service exceeds my expectations! I would never take my car to any other service department and when I purchase another car in the future, I will be sure to go back to Joe at Miller Brothers Chevrolet!!

Harold

Dec 12, 2013

I got in for service shortly after 8:00 AM and was out by 10:30 even though there was a long line. All Miller Bros. employees were polite and professional. The car was clean and, as far as I could tell, all required service was complete.

Gelhaus

Dec 12, 2013

Very courteous. Answered all questions. Went over the new vehicle with me when it was delivered. Told me to call an time if I had any questions after I took possession.

Cody Dillon

Dec 4, 2013

I had a great experience buying my new car at Miller Brothers Chevrolet. All of the employees are very nice and helpful. I had the pleasure of buying from Zach Miller, who provided me with more than enough help trying to decide which car was best for me and whether to lease or buy. He went over all of my options and made it an easy decision for me. Buying a car for the first time was a little overwhelming, especially filling out all the paperwork and trying to decide which extended warranties to get , but the employees at Miller Brothers were extremely helpful in making sure I understood exactly what I would be receiving. Go to Miller Brothers Chevrolet (and ask for Zach Miller) to find a great deal and amazing service.

Lance

Dec 4, 2013

We had a wonderful experience working with Brad Witmer, Joy Wyatt, and Corky Franklin. This is our second Chevy from Miller Brothers. We are pleased with the customer service and plan to continue doing business with the company.

CodyDillon

Dec 4, 2013

I had a great experience buying my new car at Miller Brothers Chevrolet. All of the employees are very nice and helpful. I had the pleasure of buying from Zach Miller, who provided me with more than enough help trying to decide which car was best for me and whether to lease or buy. He went over all of my options and made it an easy decision for me. Buying a car for the first time can be overwhelming sometimes, especially filling out all the paperwork and trying to decide which extended warranties to get to make sure your new car is always covered, but the employees at Miller Brothers were extremely helpful in making sure I understood exactly what I would be receiving. Go to Miller Brothers Chevrolet to find a great deal and amazing service.

Kevin

Dec 3, 2013

The experience I had at Miller Brothers was great. This was the 2nd vehichle purchased from this dealership in less than two years. I was very pleased with the professionalism of each and every staff member that I came in contact with. It's clear that customer service is extremely importatant to the staff. Being in the service industry myself, I can truly appreciate the efforts. There's no doubt that I will be a customer for life at Miller Brothers.

Steven

Dec 1, 2013

Very good experience, but some frustration getting status of the service. Service Manager called me early in the day to let me know that the car had been received (I used night drop) and that requested work would proceed, I would be called to advise status and the car would be ready by my requested time of 5 pm. Frustration was that the I had to call the Service Manager to get status. I left a voice mail that was not returned within one hour and had to call back; was then on hold for approx. 5 minutes before the Service Manager could talk to me and provide me with the car's status.

Josh

Nov 29, 2013

Big kudos for doing the following so well: - Quick response when scheduling- Next day availability- Knowledgeable customer service- Dealt with 1 person all day (7am-5pm) (never had to get someone else up to speed)- Employee didn't try to up charge, wanted to save us moneyWe delayed some maintenance on our 2 vehicles and could've easily spent $4k to get our cars in good shape. Your staff just promised to take a good look and decide what to get done & how to get it the best price doing it. We just moved to the area. This type of service is making it a no-brainer to come here for years to come.

John

Nov 28, 2013

I love the evening service hours!!For those of us who work, it's perfect to stop in after work for 30 minutes for an oil change & service than to louse up an entire Saturday morning.I fhthe rest of the world knew you had these hours - they would ALL buy at Miller Brothers!Keep up the great work!

William

Nov 25, 2013

very professional. Only problem was a phone call was made and no message left. When I called back I was on hold for a long time only to find out that the phone call was just to tell me that the car would be ready in the afternoon. That message could have been portrayed on my voicemail.

Kay

Nov 24, 2013

Tim was very helpful in analyzing the problem with my car and explaining it to me. I also asked him to call my son to explain what work was done and he was very obliging and helpful. I'm very pleased with Miller Cadillac and their services.

Marylyn

Nov 23, 2013

Experience was ok. My vehicle was not completed in the same day which did cause me some inconvenience as I had appointments to keep but had to pick up my car and return the rental. This caused me to have to move appointments to another time.

Jeff

Nov 23, 2013

Dave Jacobs and Joe Wyatt were not only polite and courteous throughout the negotiation, they were also honest and fair. I was treated with respect at every turn of the process and they did everything possible to find a common ground for the vehicle I was looking for. As long as Miller Brothers Chevrolet continues to employ quality personnel such Dave and Joe, I will be a customer for life at their dealership. By far the best car buying experience I've ever had. The only reason I rated their Facility as "Average" is because they are undergoing extensive renovations, which made the environment a little less convenient for negotiations.

AustinMurphy

Nov 19, 2013

This is the fifth vehicle that I have purchased from Miller and each purchase experience has been exceptional. I have to say that this particular time was the best experience. I did not feel pressured and all of the options were explained and if I did not understand something both zaCH AND CHUCK EXPLAINED IT IN ANOTHER WAY (sorry about the Caps) until they were sure I understood.

Joanne W.

Nov 14, 2013

I had a new battery installed in May of 2013 and November 2013 I tried to start my car and the battery was dead. After receiving a jump start all was well but I wanted someone from Miller to check it out. I called service and Patrick said bring it in at my convenience and I asked if 45 minutes was ok and he said sure give me your name and I'll pull up your account. When I arrived Bobbie from service came outside and greeted me promptly. He pulled my car in, showed me to the waiting area and 45 minutes after running some tests, later he informed me that all was well with the battery and possibly I had left a light on inside the car. That was probably the case. He was so friendly, he walked me to the car and even showed and explained how to start my car from outside, which I had forgotten how to do. It was a great experience. Thank you for asking. Joanne W.

hurdheather87

Nov 11, 2013

We had a great experience at Miller Chevrolet. Zach Miller was very knowledgeable about the car, and helped us get the best price for the exact car we wanted. I would definitely recommend this dealership!

casone

Nov 4, 2013

Zach Miller was a great salesman to work with. He was assertive without being pushy. He was perfectly honest with us and provided us with a great car purchasing experience which has been extremely rare for me in the past. I have already recommended him and Miller Brothers to 2 different people that are interested in buying a car.

S.F. BELAIR, MD

Sep 11, 2013

I had a great experience purchasing a car from Miller Brothers. My only concern is the financing department. There was only one person working and I had to wait over an hour to finish my deal.

Dawn

Aug 22, 2013

My family has bought 3 cars from Miller Brothers, 2 used and 1 new. The experience with the company is always good and we always ask for Darren. We usually know what we want before we arrive so it is an easy sale for him.

Roland Merkle (Bud)

Aug 2, 2013

Plenty of help and courteous service. Nice to deal with out being pushed. Explanation of the new car was very helpful.

Terry

May 2, 2013

Tim in the Service Dept. was excellent. Extremely prepared, had the rental lined up, knew exactly what the issues were, and had the repairs done completely, on time, and perfectly. This confirms my choice to have the car serviced where I purchased it, even though I live in Rockville. I'm very pleased with the service, professional attitude, and the expertise.

amos Thomas

Apr 24, 2013

I had a great experience. Everyone was very polite and helped me as much as possible. I am already telling my friends about thus dealership.

not a miller brothers fan

Apr 19, 2013

Went to buy a used 2012 chrysler town and country, they sold it to me for a great price. Was supposed to come back the next day to finalize the deal and pick up the van. The salesman Zack Miller then called me right before I was to come get it and said that he had driven it to their lower lot (what he was doing joy riding around in my sold vehicle I have no clue?) to check something on another car when the car he was checking drifted forward and hit my van that shouldn't have been there in the first place! So he said it put a dent in the bottom of the door not a big deal, well I went to look at it and it was a very big deal and dent to boot, the whole passenger side sliding door was caved in to the point it marked up the plastic entry sill plate on the inside of the door. Then he says that they will take care of the repairs and it won't even have to get listed on the vehicles car fax report so it won't show that it has ever been in an accident (kinda shady I think). So I had them tear up my paper work on the sale. Now I'm back to having to car hunt again. Just an awful experience with this dealer. So buyers beware of the used 2012 Chrysler town and country on their lot VIN-2C4RC1BG7CR313295, it has been in an accident dispite what the car fax may or may not say.

Win-Win Commitment

Mar 31, 2013

I stumbled on Miller Brothers while driving through the area. I was in the market for a new vehicle and called ahead to provide the specifications I needed. The salesman, Matt, along with Sales Manager Joe were wonderful! Within 30 minutes, I selected the vehicle and negotiated the final price. Miller Brothers has a welcoming environment, friendly sales force and are team oriented. Unlike some dealerships who overprice vehicles and try to sell you vehicles you're not interested in, Miller Brothers was committed to selling me the vehicle I wanted for my family. Hands-down, the best car buying experience I've had in 20 years of buying them.

Terry in Rockville

Feb 6, 2013

I have purchased two Cadillacs from Miller Brothers and highly recommend their business practices and customer service. I believe they priced both cars very directly, without annoying haggling, and very competitively. My salesman, Bruce Carter, helped me configure and order my new XTS and accurately predicted the car's arrival. The buying process went very smoothly, and James Becker's CUE training session and knowledge of the car was great. Miller Brothers Cadillac has also been excellent with any questions and after-purchase accessories and gone beyond what might be expected. I encourage anyone interested in purchasing a Cadillac to consider Miller Brothers.

Lucky Lynn

Nov 12, 2012

John Miller and his team are fabulous. If you are looking for a Cadillac, talk to Bruce Carter. If you are looking for a Chevrolet, Joe Wyatt is the go-to person. This dealership is positive, professional and above-board. I have purchased from them in the past, had multiple service visits (all A+), and will continue to purchase cars from them in the future. They set the example for what a car buying experience and follow-up service should be! I highly recommend this TRUSTWORTHY team!

JohnDMule

Apr 11, 2012

I took my Chevrolet to the dealer because I received an error on my driver information center (DIC). I did some research and found that a recall had been ordered for my car, not certain that my car had this recall performed, I took the car to the dealer to check and fix my car. The dealership found that the recall had been performed at a previous visit. They then proceeded to run diagnostics to find and fix the problem. They were unable to locate the DIC code/problem. They called me to inform me that they found my battery was a little weak and suggested that I replace my battery. I asked will that solve the problem with my car. I asked if they'd stand behind their recommendation to replace the battery and that my error would not reappear. They told me they were not sure and it may fix the problem and it may not. I asked again - so you won't stand behind your diagnostic and recommendation, they said no. They tried to please me - and asked me what I would like - I said since you did not find the problem and you won't stand behind the findings in their diagnostics to not charge me for this test. They refused to do that. I told them that was unacceptable. To no avail. I reminded them that I have purchased several vehicles from this dealership and if they are not willing to stand behind their analysis and work, that I'd take my business and future purchases elsewhere. They stood firm and I am as well. I will NOT return to that dealership for work or for future purchases.

torched4113

Feb 21, 2012

This was possibly the worst experience that I have had at a car dealership in 35 years of buying many vehicles. The sales person was rude and arrogant and the sales manager that he reported to obviously has condoned his behavior since he still works there. When presented with a competitive deal from another Cadillac dealer, instead of trying in good faith to match it or beat it, the sales person chose rather to just run down the other dealership as being dis-honest and accused them of trying to steal "his" deal. (Even though the other dealership is a 5 out of 5 customer satisfaction rated and Miller Brothers is a 1.6 out of 5 rated.) Miller brothers quoted me a higher than average sale price for a Cadillac CTS-V, and tried to tell me that the price they gave me was invoice plus $500. Do yourselves a favor and steer clear of Miller Brothers Cadillac in Ellicot City Maryland, you'll be glad that you did.

Razz Productions

Jan 17, 2012

WOW, What a great car buying experience! I have bought 20+ cars over the years and have never been treated better than I was by Jay Coleman and Miller Cadillac. Every concern I had was met with great attention. Even though I walked in looking like I couldn afford lunch (I in the music business and looked like it), I was treated like royalty. I was made to feel that every question or request I had was valid and was addressed in the positive. I bought a car that was immaculate inside and out at a price that was unbelievable. The sales staff was great and made me feel at home. I told them how much of a great experience I was having and was told by more than one that uying a car shouldn be a hassle And it sure wasn. They live by those words. They knew I came from a distance and as I was leaving, I was told to call if I needed anything. I responded that I would gladly travel there again for this positive experience. I bought my first Cadillac from Miller Cadillac and will buy all future Caddy from them. Thank you Jay and Miller Cadillac!!!!

Unhappy5

Sep 6, 2011

I would never consider purchasing another car from Miller Brothers. I bought a used car from them in April 2011, and 4 months later, the entire engine failed (threw a piston rod). Repair cost for the engine was more than 50% the cost of the car - just 4 months earlier. They refused to provide any warranty or other financial consideration. In fact, they tried to sell me another car!They are totally untrustworthy!

Won't buy Cadillac

Mar 20, 2011

Horrible service department for Cadillac. They don't stock most parts so you will have to visit twice to fix the car if you are lucky. It's rare they give you the loaner. I had to visit 7-8 times to their service department for two minor issues within 3 months. I will never buy from this dealer.