Used Cars for Sale at Mills Ford Brainerd in Baxter, MN

John Drum

Mar 24, 2016

The work done was excellent you got me back on the road right away.

Douglas Hill

Mar 24, 2016

Purchased a 2016 Ford F-250 Lariat 6.7 Liter Diesel Truck. I am 67 years old. I have purchased numerous vehicles in my rather lengthy lifetime. I have never been more pleased than when dealing with Mills Ford. Renee Campbell, my sales rep. was without a doubt the most pleasant and professional sales representative that I have had the pleasure of dealing with in all those years. She is a rare sales person who is as intent on listening to what a customer wants as she is in selling the company's product. She heard me loud and clear, when I told her what I wanted, she located it (exactly)and made it available at an acceptable price. The dealership was fair and honest (as opposed to local competitors) regarding trade-in allowance. I was introduced to Marisa Mills, who thanked me for choosing Mills to buy my vehicle...quite a pleasant and seemingly genuine person. In Renee's absence one day, I dropped in to ask questions and Brady Sladek, Sales Mgr. greeted me in Renee's stead and was as helpful as was Renee during our several encounters. After agreeing to purchase my truck, I was referred to Nate Hill (no relation) for the aftermarket purchases I had mentioned I would like to have on my truck and he was extremely helpful as were all others (finance folks, mechanical experts, etc.) that I had encountered at Mills. In short, Mills Ford is one helluva an operation and I will sincerely recommend to anyone in search of a new vehicle purchase to check out Mills Ford in Brainerd,MN.

Thomas Soyett

Mar 21, 2016

Have always had a good experience at Mills Ford. From the sales department to the service.

James Gardiepy

Mar 21, 2016

Everyone did a great job, but Two days after picking up car the tire went flat and a piece of plastic came loose. It is back in shop getting fixed

Steve Hensel

Mar 21, 2016

Brought in my car for a tire repair. Had purchased the top line of Michelins with road hazard. I was charged $24+ for repair. Thought that was covered to put a plug in. Otherwise service was great. May want to relook at this as all of your competition has this covered under a new tire purchase.

Dennis Dickmann

Mar 21, 2016

leased a Ford F-150 XLT Crew Cab pickup. The service was excellent and helpful with what we wanted in a vehicle. We had Renee Campbell as our Sales Consultant and she is very knowledgeable of the Ford products and when we picked up the vehicle she went over everything with us. The dealership is excellent and great to work with. I would recommend Mills Ford and Renee Campbell as a Sales Consultant to anyone I know who is looking to purchase or lease a Ford vehicle.

Corinne Craig

Feb 23, 2016

My husband and I came in to have some work done on his truck and we were greeted by your friendly service guys! We had been talking about getting a new car so we decided to look around. We were greeted by many friendly faces including Don our salesman. He was very informative even bringing in a car from your lot into a heated area so we could compare cars! All in all it was the best experience we have had buying a new car. Thank you to everyone at Mills Ford!

Andrea Nieken

Feb 19, 2016

I brought my Lincoln Navigator in to have my oil changed and to to have my running board fixed. The service was excellent. They also have a courtesy car that brought me to the store and picked me up. Everyone was friendly, courteous and helpful.

Sharon Stene

Feb 16, 2016

I was pleased with the work and was happy they found a recall on my steering control module

Nancy Belden

Feb 8, 2016

THE SERVICE WAS EXCELLENT - AS ALWAYS.CAME IN FOR ROUTINE MAINTENENCE AND THEY DISCOVERED A SPEAKER ISSUEI DID NOT EVEN NOTICE.OUR SERVICE ADVISOR ORDERED THE PART ON THE SPOT INSURING A QUICK RESOLUTION.

Wayne Schmaltz

Feb 4, 2016

I recently bought a 2016 ford f 250. Dale Matthies was my sales consultant and was extremely helpful I plan on buying the rest of my vehicles from him and mills from now on keep up the good work!

James Chandler

Feb 1, 2016

I always get great service at Mill's Ford, courtesy drop off and pickup, while my vehicle is being serviced, and an explanation of what was done.

Emily Branum

Feb 1, 2016

I brought my 2015 Ford Escape into Mills Ford for an oil change and tire rotation. Staff was friendly and the work got done. What more can you ask for.

William Mcquiston

Jan 30, 2016

Buying a newer vehicle was an easy and efficient process at Mills Ford! Our sales person knew exactly how to handle me and listened carefully to what I had to say. He worked diligently on our behalf to get all the changes to the vehicle we were requesting. He was most helpful in explaining the controls for the vehicle and in giving us an orientation to the dealership. Thank you Don Griggs!

Derald Larson

Jan 28, 2016

salesman, Steve did an excellent job Everybody was very helpful when I bought the 2010 f150 pickup

Gary Hansen

Jan 27, 2016

Dale Matthies was a great help, If your looking for a friendly, helpful place to buy a vehicle, this is it....

Debbie Nygard-norwood

Jan 25, 2016

Had a 8:30 appt and they were right on time. Quick service and staff were very nice. That is why we purchase from Mills Ford.

David Wille

Jan 25, 2016

Spoted a truck on the lot.Sales person,Joe Miller was busy, Dale stepped in and helped until Joe finished.prices worked out ok and bought the truck.

Alan Busacker

Jan 25, 2016

The people at Mills serve's center are always ready to help and on the he ball.

Marvin Martin

Jan 23, 2016

You did various test to make sure it was indeed the battery and not a something else. I felt assured that I did need a new battery. The $25.00 rebate was a nice touch!

Eugene Holmberg

Jan 22, 2016

It was a great experience.I could not change the facility to a 5.

Dale Christensen

Jan 20, 2016

like your service and the text messages reminders. Very helpful service.

Douglas Moser

Jan 20, 2016

These people sure can get the job done. Once you get your appointment with them, it's all uphill from there.

Zachary Skogen

Jan 20, 2016

Service was excellent and fast. The staff got my vehicle up and running and back on the road when I needed.

Lyle Amundson

Jan 20, 2016

Another timely visit when all my expectations were met and or exceeded.We will be coming back soon.

Janis Houle

Jan 20, 2016

What was done was what was quoted....no more no less. Very pleased

James Mcbreen

Jan 18, 2016

Service folks were respectful and courteous. Work was done within the time frame I was told that it would be done.

Clifford Sanders

Jan 18, 2016

Service was faster than expected, and on time with a good wash.

Lewis Lollar

Jan 16, 2016

Working with Chuck was a pleasure. Whenever I need anything I feel comfortable to call him

Robert Nystrom

Jan 15, 2016

Excellent service for my Ford C-Max from when I make the appointment to when I pick it up! Mill's Ford is the best!

Lorna Wiens

Jan 14, 2016

It has been a long process and the problem is not solved. We have made 4 trips from Staples to Brainerd. Time and cost consuming. Staff was kind.

Julie Mudgett

Jan 10, 2016

Love the customer service, and your shuttle driver, Sandy, is a gem.

Melodie Lincowski

Jan 9, 2016

Both Dale and finance team were exceptional as usual. I love my new Escape. I am very impressed with the quality of the upgrades. Features are equal too my previous Lincoln MKX'S.This is my 5th car purchase here. Customer service followup was sincere and helpful. I have not received notice for my first free oil change however?? I always have received a free first one.

Stephen Zauhar

Jan 3, 2016

Monte was extremely helpful when i brought in my F-150

Kerri Sanderson

Dec 31, 2015

I got a battery last year, it was bad. You replaced it at no cost. Nice.

Sheila Bartel

Dec 31, 2015

I love when you guys are able to squeeze in a car wash with my oil change.

Michelle Ruen

Dec 31, 2015

Give Monty a raise. I come to Quick Lane because I totally trust Monty, the work is always done well by the workers, and I know that Monty will be more than fair with charges.

Duane Cavalier

Dec 30, 2015

Service was good although I dislike having to schedule appointment times

Dean Benson

Dec 29, 2015

Quick and complete service. We ended up trading in our Edge that day, but it surely wasn't because of poor service. You guys are awesome.

Janice Corrick

Dec 23, 2015

I got a new battery for my 2012 Ford Fusion. I am a widow, purchased my Fusion at Mills and depend on them to take care of me needs with honesty and integrity. Thank you.Little

James Johnson

Dec 22, 2015

Eric was very polite & helpful & made my experience pleasant

Ellen Hensel

Dec 21, 2015

THE SERVICE TOOK LONGER THAN USUAL BUT EVERYONE IS VERY CURTIOUS & FRIENDLY. I ALWAYS FEEL THAT YOU APPRECIATE MY BUSINESS.

Sylvia Swanson

Dec 21, 2015

Jacob Larson was great to work with! The credit manager was great also.

Renee Kostick

Dec 17, 2015

I went in to look at pre-owned vehicles. I was looking for something that got good gas mileage. The staff was very friendly and helpful. They gave us the space we needed to look comfortably while being available for questions. I purchased a Kia Rio that day and it has been a great car. My purchasing experience was handled very professional and quick! The space and offerings for my kids also helped my buying experience!

Mary Marquardt

Dec 17, 2015

As usual--courteous, efficient service. Love that they always wash my car!!

Majda Bajda

Dec 16, 2015

I was having car serviced. They told me it would take about an hour and I went to the lounge to wait. I had a few cups of coffee there and (an hour later) they came for me, the car was done and washed and looked new again. In no time I was on my way home.

Steve Hensel

Dec 15, 2015

Oil Change and tires, Monty was perfect as always.

Peter Eckstrom

Dec 15, 2015

great price on my new set of tires, thanks to Monty's above and beyond customer service in the Quick Lane.

Theodore Otto

Dec 15, 2015

Car wash could have been better. They removed the receiver hitch off of my truck for some reason and then never put it back on...? Instead they left it on the floor in the back seat? Little worried when I bought gas later that day and notice the hitch was missing, then eventually found it in the back of the cab.

Kory

Dec 13, 2015

Bought a 2016 ford explorer from mills ford in Baxter . My salesman Don Griggs and the staff at Mills are number one in quality. It was worth our drive again from St. Cloud.

Jacqueline Lindberg

Dec 11, 2015

Purchased a used Ford Edge and the staff was very helpful and went above and beyond expectations for our vehicle purchase!

David Hiemenz

Dec 11, 2015

WELL THIS WAS THE FIRST TIME THAT IT DIDN'T TAKE ALL DAY!

Ethan Albrecht

Dec 9, 2015

Had a problem with my vehicle. Previous dealership wasn't willing to stand behind their work. Eric and the mills ford team go above and beyond with service. Will definitely be back.

John Emslander

Dec 8, 2015

Ridiculous that I have to schedule and wait 3-4 days for an oil change and tire rotation.

Adam Kleinschmidt

Dec 8, 2015

I'm happy with the truck it seems to be good so far

Vivian Kay Partello

Dec 8, 2015

Purchased a 2016 Escape. The service was very good. The staff is always very nice and helpful.This is the 3rd car I bought through Chuck Cole. I feel he is honest and always very helpful. Every time he sees me when I come in for service he always checks to see if everything is going good with the car and that I am getting the help I need. The person that processed the sale was also very helpful and took the time to explain everything.

Vern Wehage

Dec 8, 2015

Just had an oil change. While waiting, had the shuttle bring me to Fleet Farm for some shopping so saved some time.Only complaint is that my phone went off at about 0045 Hrs waking me up with a text message reminding me of the oil change appointment a couple of days ahead. Would appreciate that not happening again in the future.

Daniel Brockton

Dec 7, 2015

We usually have a good experience. The time we were told it would take was underestimated but it was not too bad.

BJ Corner

Dec 3, 2015

No comment when a good job is done. I will continue to use this dealership for any further service.

Marcie Kemboi

Dec 1, 2015

I like that they call when the service is complete so we know when to stop back.

Brittney Oberg

Dec 1, 2015

This place is great- stayed open late for us so we could pick up our vehicle after hours. Much appreciated!

Meliene Fontaine-laska

Dec 1, 2015

The team at Mills is awesome! Eric H. ensures that I never have to worry about anything with my MKX. I love, love, love this vehicle, but I love more the attention and care I get when I am in the service area.

Steve Rivard

Dec 1, 2015

Staff at Mill's did great, but the availability of Ford parts is concerning. I don't understand why Ford did not have a water pump available immediately for replacement.

Steven Harlow

Nov 30, 2015

I have always had a great service experience at Mills Ford. But just last month I received aa recall notice from Ford about my Windstar ( a rear axle that has to be checked over again). And the last three times I have called about this I get the impression that because this is a recall notice (i.e. Ford pays), I am told that you are so booked up that there is always not appointment that works for me within the next days.I also have appointments that I have to work around also, and unfortunately it appears that with this particular rear axle recall, I have not been able to get one that is amiable.

Richard Holz

Nov 30, 2015

Service was excellent. I came in without an appointment for an oil change and it was completed in less than the time I was told it would take. The only issue was they forgot to reset the oil change reminder on the odometer. This was not a problem as I am able to do that myself.Over all, very satisfied.

Zachary Skogen

Nov 30, 2015

Service and staff was excellent staff was great to work with and quality of work was spot on

Marvin Martin

Nov 30, 2015

It was another recall fix. Everything went very well.

Shawn Hoover

Nov 30, 2015

The parts and service staff were awesome to deal with. They had my transmission ordered and the new one in faster than I could believe. I was extremely happy with their communication, speed and price!

Matthew Thompson

Nov 30, 2015

Your staff went above and beyond to help us out. Thank you!!!

Roger Zimmerman

Nov 30, 2015

The recall was repaired in the time frame stated in the letter.

Don Holman

Nov 28, 2015

New tires needed to be re-balanced. Great job no vibration.

John Sleva

Nov 27, 2015

I was very impressed with the efficiency of the sale process - the paperwork was ready when I arrived at the dealership to pick up my vehicle. Mills was very service oriented and my sales associate, Don Griggs, was very knowledgeable about the vehicle.

John Q. Public

Nov 27, 2015

I trust Mills service department to do a through and competent job of caring for my truck.

Paul Desens

Nov 27, 2015

Service and staff were excellent. The new tires and repairs are perfect. Monty did a good job!

Lana Baker

Nov 16, 2015

I am still having the same issue. The car still is sputtering between 10-25 miles an hour. Mills did two recalls, one pertaining to door latches and the other was reprogramming of the pcm/tcm. It isn't throwing off any codes. But, I need to talk with Al again to tell him it is still driving the same.

Kevin Cook

Nov 16, 2015

Outstanding !I don't want to be required to enter 50 characters

Kathleen Hakes-fastner

Nov 14, 2015

Very friendly service. Everyone was helpful and low pressure.

Pamela Oslos

Nov 14, 2015

Mills ford is always excellent..no matter what dept you visit ..they always make sure you are taken care of

Janet Goligowski

Nov 13, 2015

Service is excellent, thorough, and quick!! Love the facility and always have te to get me in! Staff remember me and treat me like a family member.

Colleen Mcdonald

Nov 11, 2015

The service advisors were friendly and at your service in a timely manor.

Joseph Simons

Nov 11, 2015

I enjoy coming there bacuse I feel I can trust everyone. Everyone I come into contact with are always friendly!

Lee Michaelsen

Nov 11, 2015

the service is always excellent. The staff are always helpful and answer any questions or explain services very well. Please give a that a boy to Eric Holmvig.

Lisa Lundberg

Nov 11, 2015

Great Staff - Great Service, they found Exactly the truck our family needed/wanted :)

Donald Hannahs

Nov 10, 2015

I was concerned about the change to having to have an appointment and not being able to drive up and get an oil change done.I am a small business owner that relies on my truck for my business, and to have the convenience to get things done quickly and when it is needed is a big plus for me.So if at all possible please reconsider your decision .Thanks

Julie P

Nov 9, 2015

Eric Lisbon was very helpful in my service for the airbag recall. He kept me well informed. Due to an opening from someone not being able to make their appointment, my service was moved up and completed a lot sooner than expected. I received great service. Thank you!

Jode Freyholtz-london

Nov 7, 2015

JOE Miller was great. Stayed late very helpful. Love the car

Jerry Roehl

Nov 6, 2015

Very helpful staff, supplied me with a courtesy vehicle at no charge.

Dustin Christenson

Nov 5, 2015

I brought my mustang in for an oil change and the service was quick and free because it was my fifth one and I didn't even know it

Clarence Hack

Nov 5, 2015

My oil change went very good. I just don't like making an appointment when it takes a week or so to get in..

Vernon Berge

Nov 2, 2015

2013 Ford Taurus- would have liked a little more for trade-in Staff was good but our salesman left us for other customers before we were finished. Staff that filled in was real good though.

Michael Repulske

Nov 2, 2015

The service was great..I came in for the works at Quik lane.. I didn't know it was by appt. only.. Had to come back the next day..Guess I'm old school and liked it when it was first come first served,but if it works better for you I guess it OK..

Anthony Wojciak

Nov 2, 2015

MONTY ALL WAYS DOES AN EXCELLENT JOB.KODOS TO TRACY D. FOR HER PAST HELP AND I KNOW SHE WILL DO THE SAME THE NEXT.Both are true represenatives of the entire Mills team.. Including Lee Austin in sales.

David Schmitz

Nov 2, 2015

this was a recall on our ford escape. they said it would take about 2 hours it was done in 1 hour and they washed our car very pleased with anything we have had done here.

Nathan Olson

Nov 2, 2015

Eric did an amazing job from start to finish with the recall. Service was excellent, thank you!

Dale Lueck

Oct 31, 2015

Good Job, timely oil change, good popcorn, had the morning papers there to read (Chuck - bless his heart)

Daniel Behymer

Oct 31, 2015

Mills Ford Sales and Service are the best. Enjoy coming in anytime. djb

Philip Hansen

Oct 30, 2015

Thanks for the use of a vehicle while mine was being serviced. I have never had a complaint about your dealership, only the highest praise. thanks

Kimberly Herrick

Oct 30, 2015

We orginally went in looking at ford Edges and Brian Smith spent quite a bit of time with us showing us the vehicle. We weren't ready to decide right then but came back and purchased the Ford Explore so we would have more cargo space. We asked to work with Brian again since he was helpful when we first test drove a vehicle there. The process was very easy and painless which was great. The Receptionists were very friendly and polite. While waiting for Brian we had other staff asking if we needed anything.

Laura Nuesse

Oct 30, 2015

I own a 2012 Ford Fusion, which I absolutely LOVE. Anytime I have questions or concerns regarding my Fusion the staff and Mills Ford are always friendly and helpful. Thank you for all you do and for your excellence in service.

Phillip Votruba

Oct 29, 2015

Excellent customer service!!! i will be going back.

Anne Hochmayr

Oct 29, 2015

Eric was very helpful and knowledgeable. I always take my vehicle to Mills, because I trust them completely with all of my servicing needs. I wouldn't go anywhere else! If I could give Eric higher than a 5-Star rating I would! Thank you for the E-X-C-E-L-L-E-N-T Service!!!!

Gary Deming

Oct 29, 2015

I am wondering why since I bought this vehicle, this is the third time now the drivers heated seat has quit working. The bill came to over $800.00 to get it fixed. Something has to be done about this. I am not going to spend this kind of money every several years.

Micky Busch

Oct 28, 2015

My experience was great. The service people did an outstanding job.

Nancy Belden

Oct 28, 2015

ROUTINE MAINT - OIL CHANGEOUR SERVICE REP - ERIC LIBSON - WAS POLITE, KNOWLEDGABLE AND ATTENTIVE

Ron and Mary Elverum

Oct 28, 2015

We purchased a 2015 F150 Lariat. The service was fantastic. Jacob was very patient with us as we test drove one truck after another. We did take the time to go home, walk through all the invoices, and compare shopped online with what other Dealerships were offering. We came up with a variety of concerns on the pricing. Jacob and Kyle addressed most of the questions very well and even did some detective work on their own so they could speak to our competitive pricing questions. Bradley also jumped on board and sealed the deal. We are very happy with our truck but wanted to get the best deal available to us. This team, Jacob, Kyle and Bradley ensured that we understood that we were and explained why without talking over our heads. Kirk the finance guy was also great. The entire team that we worked with was so laid back and good natured, it was actually fun working with them.I wish all of my new car buying experiences made us feel as good as these guys did. We have already reached out to Jacob again to help us find a nice used vehicle for our son.

Joseph Thiebault

Oct 28, 2015

Monty is always so friendly and helpful when I come in with my truck!! He does a great job with his costumer service as busy as he is. Great person.

Tony Wong

Oct 27, 2015

Tune up was done without any problems with plugs breaking. Only issue was I didn't get called when vehicle was done, I found out when courtesy driver asked what vehicle I had, and he said it was done because he ran it through the car wash. Maybe, if you have more than one service advisor on duty things like a phone call wouldn't slip through.

James Martinson

Oct 27, 2015

Service Advisor Eric Holmvig was very, very helpful with all of my issues with my truck and follow upped with me to keep me informed with the service being done and with the paper work. Also took care of all of the specials and coupons that I was intitled to. Great Job Eric

Don Holman

Oct 23, 2015

We left the car, they checked it out and fixed the problem.

Mark Maunula

Oct 21, 2015

It was a regular oil change, but they also refreshed the crystal window treatment. They also noticed the tires wearing wrongly and did an alignment before the tires were too badly worn. I bought my vehicle from them and like to establish a relationship so that the work is consistently performed and follow up on minor problems can be maintained. I have had the vehicle for 2.5 years and I keep coming back.

Leah Brace

Oct 21, 2015

I leased a 2015 Ford Focus SE and the service I received from Brian Smith and Kyle in Finance was superb! Great Guys! Informative and patient! Good Combination! I will certainly be back in a couple of years to look for another Ford.

Paul Desens

Oct 21, 2015

Good job! very satisfied. Monty was very helpful! Car rides good on the new tires.

Eugene Loya

Oct 21, 2015

service was topnotch,ben dealing with Mills ford and mercury since 1962 and never had one complaint and i will continue to do business there.

Richard Vanden-eykel

Oct 20, 2015

from the live chat to a call from a sales person and then the test drive We were supper happy. The sales person (Don Griggs) was supper helpfull he stayed late so we could test our new Transit Connect and had it cleaned and ready the next morning. This was the most in-depth walk-though of any vehicle we have ever had and the paper work was well explained. Our over all experience was Supper and we are very Happy.

Harold Kraus

Oct 15, 2015

Monte is excellent in his job and a nice gentleman.

Steven Reed

Oct 13, 2015

We were very pleased with the staff and their willingness to help us in our search for a new car! We leased a 2015 Ford Focus, our first time leasing a vehicle, and the entire process went very quickly, and we were able to keep the payments within our budget. We love the car, and we will encourage our friends to give Mills a try when they are looking for a different vehicle.

Marcel Kobberdahl

Oct 13, 2015

Our apt time was right on time and finished work also right on time. Price quoted was what the bill came to. Montee your sales rep was helpful and honest.

Joseph Fredericks

Oct 12, 2015

I recently purshased a pre-owned vehicle from Mills Ford-Lincoln in Baxter, MN. Shortly after I drove it off the lot, I noticed the vehicles climate control was not working correctly. As my particular vehicle was sold "as is," I checked my bank account, and called Mills Ford to get an estimate/schedule repairs. They were able to get me in right away for diagnosis, and ultimately performed the repair (which required removing the dash and 8+ hours of labor) free of charge! Driving a "brand new" vehicle home and finding that there's something "wrong" has always been my primary fear when purchasing any vehicle. To experience this fear come to life, and then receive the service the Mills provided (after the sale), gives me a whole new outlook on purchasing vehicles. I would highly recommend Mills automotive to anyone who is in the market for a vehicle. From the sales staff to the service department, Mills is a company that truly delivers a world class experience and doesn't just stop caring after the sale is made.

Edward Becker

Oct 12, 2015

Everything was well done as always, Eric Libson did a good job of getting things done

Kenneth Labore

Oct 12, 2015

The service was fast, professional, and efficient. The service man answered all my questions.

David Jones

Oct 12, 2015

60,000 mile check ALL THINGS WERE GREAT YOU GUYS ARE PROS THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ann Birge

Oct 11, 2015

The main reason I bought another car from Mills is because of Monty & Eric L. In your service department. They take care of my vehicles as if they owned them. Always making sure my car is running the way it should. Making sure my warranty is bring followed do hats off to these 3 great guys

Glen Nygard

Oct 10, 2015

You always treat me and my cars great & you do a nice job

Dennis Odoms

Oct 9, 2015

In my experience, Mills Ford has been the best dealership I have ever interacted with. They fixed the hood latch on my junky old pickup for a reasonable cost, and treated me like I brought in a brand new vehicle and spent $1000. Kudos to you guys (and gals).

Carol Meredith

Oct 9, 2015

I wanted to trade in a Mercury that I had owned for 7 years. Steve Wiskow was very helpful in finding a certified used Escape that more than met my needs. The staff was curteous, helpful, and applied no pressure helping me make my buying decision.

Jerry Swenson

Oct 7, 2015

service is always the bestwe like the car wash we always getThe time is usually what they say it will be

Marie Reineck

Oct 6, 2015

Eric is an excellent Ford Advocate to help the customer and make sure that the Customer is in the loop in all stages of repair and that the repairs are done as stated. Marie Reineck

Pamela Mueller

Oct 5, 2015

Salesman was excellent. Everyone very polite. I did my loan app the night before and ford did not forward to dealership. I decided quickly on car, waited for pricing. You were extremely busy, But the process took over 5 hrs before paperwork was completed. Then I was asked to bring a paper back the next day. You need a better system for paperwork. I wanted the vehicle and would have come back to do paperwork. When we are ready for a new truck, we will try you again. But if it takes this long for paperwork again, my husband would walk and go elsewhere. I hate shopping around for a car, and all the calls that come with it. So I was willing to wait. I would rather have been told how long,left and finished errands, then come back for paperwork.I love the vehicle. We took a extended trip and was very pleased with comfort and how she handled.

Jeffery Smith

Oct 5, 2015

Always friendly staff. Will be back again. Like that they always wash the vehicle.

Kathy Heglund

Oct 4, 2015

I purchased a SEL Ford Tauras on Sept.28. Steve Wiskow was a very kind, helpful and informative sales consultant. He was down to earth and easy to talk to. Brady [don't remember his last name] was great to work with on the loan paperwork. I enjoyed visiting with the receptionists at the front door too! I love my car!!

Gerri Elletson

Oct 2, 2015

Monty helped me and he's always a 10+. I had a blinker that was acting funny but working fine when I came in. Before I left he checked it again and replaced the bulb. Quick Lane service was great. I asked for and received an estimate for future work.

Charles Balk

Oct 1, 2015

2013 Taurus. Check engine light and return after parts were in. The car took longer than I anticipated but you gave me a ride to my other appointment and back again. Staff was very helpful.

Christa

Sep 30, 2015

I was very impressed with the staff at Mills, especially Dale Matthies from sales and Lisa at reception. They were both very professional and very helpful to me. I love my Ford Focus and will recommend Mills Motors to friends/colleagues who may be interested in buying a car.

Kayla Flickinger

Sep 30, 2015

Excellent job cleaning and detailing my Ford Edge!!!

Sandra Thorpe

Sep 29, 2015

2016 Ford Escape 2.0 SE Ruby Red. My experience was awesome. I know that I wanted a 2.0 SE in Ruby Red with the winter package. The one the dealership hadm had the tow package but no winter package so they found me the one I wanted in one day. I test drove it and said on a Friday that I wanted the vehicle and also wanted them to add a remote car starter for me to pick up on the following day. When I went to pick it up and pay it was all ready. Dale Mathies was awesome! I can't say enough about his customer service and following thorugh. Along with Kyle the service manager and Curtis Hoefer the finance manager. This was the best experience I have ever had with buying a vechicle! Thank you for letting me share my comments.

Rod Thole

Sep 28, 2015

I came in for a Ford Explorer door handle recall repair several weeks ago and was advised that Mills Ford had to order the part. After waiting several weeks, I finally got a call that the part had arrived. I made an appointment and showed up at the scheduled time. The service guy was very professional and friendly. I told him I would wait for the repair to be completed. He said it would be about an hour and that he would call me when the vehicle was ready. About an hour later I was told things were finished and my vehicle was washed and ready for pick-up. Everything went well, your people were customer oriented, and I appreciate the complimentary car wash. Since I had to give up my lunch hour for this appointment, I very much enjoyed the complimentary popcorn and coffee. Thank you for a job well done!

Phillip Votruba

Sep 25, 2015

This service visit was very well done. The service visit before most recent one was not as highly rated.

Vickey Leonard

Sep 25, 2015

Maintenance work done on Escape 2008 I trust Monty with his recommendations. He lets me know ahead of time what may be coming or what we should plan for on the next visit. I depend on him to keep me safe in my vehicle

Lynn Hondo

Sep 23, 2015

I am a not easily pleased with service on my Lincoln MKX. Your service department was superb! From the prompt and friendly greeting, the pleasant surrounding of the customer waiting area and the thorough cleaning of the vehicle following service were very impressive. I was very pleased!

William Rappe

Sep 21, 2015

Second Vehicle we have Purchased there, A Great Place to Deal. Lee Austin has always been fair with Us and he never pressured Us, at all.

Robert Ladehoff

Sep 21, 2015

I am very satisfied that the door sensor was fixed in a timely manner. I am highly disappointed as it was pointed out that I needed new windshield wipers. Being as how I replaced the wipers less than a month ago and I don't think they have even been used, I don't like the idea that I was told that I needed new wipers. They also said my battery should be replaced as it is not winter ready. I will monitor this and see how long my battery actually lasts me.In summary: 1 - very good. 1- very bad. 1 - is a wait and see.

John Kickhafer

Sep 19, 2015

I bought a Ford Taurus 2008 the limited edition all wheel drive, very happy with the car. I just love it my salesman Joe Miller could have been more polite and helpful, very nice person along with Kurt you finance man. he did a great job getting me wonderful financing and an awesome rate, really helped a lot I will be back there again!! thank you John Kickhafer.

Gayle Kampa

Sep 19, 2015

Very happy with everyone at Mills especially Don and Kyle!!! They we're friendly, courteous and we'll informed

Elroy Raddatz

Sep 17, 2015

this purchase was the very best of all the years we've dealt with at Mills. Met our expectations and the car is just great...

Louis Shively

Sep 15, 2015

Every thing went great no hassles no delays everyone did a fine job, a very good experience

Kerri Sanderson

Sep 15, 2015

People are very kind and respectful. I had an appointment; and even though you were very busy, I was in and out in a reasonable amount of time.The facility is always very clean....surprising considering it's a repair shop.

Ken Digre

Sep 15, 2015

First class operation. I have always been impressed with the Quick service

Gary Hansen

Sep 14, 2015

You Guys do a great job, thanks for the great service.......

Warren Blanchard

Sep 13, 2015

I have been dealing with Mills Truck Service for many years. They get the job done on time and get it done right, the first time. This time was know different, Great service, friendly, helpful employees.

Clifford Sanders

Sep 10, 2015

Good service, fast service, clean facilities, friendly service people

Gilbert Harris

Sep 9, 2015

did a fine job, had to order pairs and called me when in good service

Vanessa Thoennes

Sep 8, 2015

I purchased a 2012 Chevrolet Malibu. Kenn was very helpful- he made my car buying experience very smooth!

Kevin Grant

Sep 7, 2015

I have purchased several automobiles over the last forty years and have never had as pleasurable experience as I had at Mills with the purchase of my 2015 F150 Ford pickup! Our salesman Dale Matthies was very knowledgeable and professional. I have never had a salesman give such a thorough easy to understand run down on my F150 features as Dale had done! His genuine concern and follow through guaranteed for me that Mills in Baxter will get all of my business in the future!

Robert Hamann

Sep 7, 2015

I am not sure if the windshield coating was refreshed. I missed seeing any info on this.

Mike Trautschold

Sep 6, 2015

Asked for and received quotation for tires from Eric in Quick Lane on a very quick and efficient basis. Eric needed to call me back a few times for clarifications and did so promptly and professionally. He even processed my $70 rebate forms for me which was a nice perk for me. Good job, Eric!

Betty Eggersgluss

Sep 5, 2015

Steve IS A GREAT PERSON TO WORK WITH. do you want me to lie or what I don't have 50 words to use sTEVE IS GREAT ,EVERYTHING WENT GREAT

Gregory Tschida

Sep 3, 2015

I felt I got a good deal on an F150 even if I did not shop around much. Staff was very informative.

John Brusegard

Sep 2, 2015

2016 Escape Titanium---Very easy to do business with. Trade in price was very favorable and no additional negotiation was needed. We have only owned the vehicle one week but so far have been happy with it.

Brian Olson

Sep 1, 2015

The service was done quickly with a smile. The wash and vaccume of the interior was appriciated

Clifford Eychaner

Sep 1, 2015

I was very happy with the service I received. Also I got some parts for my truck that I installed myself and was very happy with that dept. also.

Tim

Sep 1, 2015

The purchase of our new 2015 Ford Edge was an enjoyable experience. We saw the vehicle in Mills lot on a Sunday afternoon, after hours, so I sent a text to Mr. Griggs our salesman Monday morning to set up a drive. We were impressed with our salesman's knowledge of the vehicle and professionalism. Yes, we really like our new Edge and it was the main reason for a purchase, but Mills Ford in Baxter, mn. is an enjoyable place to do business. This was our second purchase of an Edge, we traded in our 2013, only for reason of less miles and color and new features. Both are wonderful vehicles, many wanted our old model. Service is great also, our Ford F150 has been serviced there for oil, brakes and scheduled service many years now and is nothing but first class in every way. The Mills Team goes out of their way to make buying or servive at their store a low pressure, professional and enjoyable expreience. We are happy customers! T.L.

Angela Dewitt

Aug 31, 2015

It was easy and repairs done in a timely manner. Staff was helpful.

Thomas Pierner

Aug 31, 2015

Staff was polite and welcoming!I always enjoy the free coffee and popcorn too.

Gigi Sullivan

Aug 29, 2015

I have a 2005 Dodge Ram 1500 P/Up. Service has always been excellent.Normally Monty or Jeremy take care of me. I prefer your company toTanner Motors. Gigi Sullivan

Donald Lahti

Aug 28, 2015

I was Very Impressed with the two e-mails I received from Eric Holmvig. Service Advisor, for reminding me of my appointment which I had made when I stopped in to see him personally the previous week. Then when the work on my vehicle was done, he called me at home and switched me to Sandy, the Courtesy Van Driver, who picked me up within 15 minutes. Eric personally showed me where my car was parked in the back parking lot and gave me my paperwork on the service performed along with his cover sheet for the Vehicle Inspection Report. I am privy to many people at our Church Senior Housing, where I live with my wife; therefore, I brag a lot about Mills Ford/Lincoln. In fact, recently, I referred one couple to Lee Austin, whereby they purchased a Lincoln MKC. By the way, I am Retired.

Debra Manger

Aug 26, 2015

Mark was very helpful for my first time being there. I greatly appreciated the excellent service.

Steve Anderson

Aug 25, 2015

Staff did great. Seemed to take too long. Priced reasonably

Roger Bierman

Aug 25, 2015

I am very pleased with the service that I receive every time I come for service on my Ford Pickup. The staff is always very friendly and prompt. I will continue to have my service work done at Mills Ford

Gary Deming

Aug 23, 2015

I only had my oil changed this time and everything went very good. Thank you.

Mike Rich

Aug 23, 2015

Just completed purchase of a new F150. I have been fortunate to have owned many vehicles in my life. The buying experience at Mills Ford was second to none. I found Joe Miller to be knowledgeable, courteous, and professional. He took unlimited time to assure all questions were answered. I also worked briefly with Kyle Hall who was excellent and extremely helpful in completing the purchase. I would recommend making the drive to Mills Ford for your next vehicle purchase. You will not be disappointed!

Dean Benson

Aug 21, 2015

This is the fourth vehicle I have purchased from mills in the past two years. As always, Lee Austin was a great person to deal with and just one heck of a nice guy. I can honestly say that he was probably the main reason I made the purchases, plus the new Platinum F150 is awesome! Kyle Holm also did a great job in the business office.

Paul Lauer

Aug 19, 2015

Professional experience. Monte Becker is the reason I continue Mills Ford for my only service location.

Robert Busch

Aug 19, 2015

I had a great experience. Very friendly service folks.

Alan Stangl

Aug 18, 2015

Received recall notice and got in the next day and got two recalls done in little amount of time. No problems, great job!

Terese Molby, Alfred is deceased.

Aug 17, 2015

I always get good service at Mills Ford. Always a smile and nice conversation. Thank you.

David Cina

Aug 17, 2015

We traded in our 2009 Ford Focus and purchased a 2015 Ford Escape. Our salesperson took the time to determine what our needs were in determining what vehicle would suit our needs. He took the time to get to know us, encouraged us to ask questions and if he didn't know the answer, he found out and made sure our questions were answered. When we came to pick up the vehicle, he took the time to explain all of the features and how they worked, set up our phone with the Sync and made us feel so very welcome and encouraged us to call him if we had any questions at any time. We were made to feel very much at home and as if we mattered; we weren't just treated like a number. Every effort was made to make our experience a very positive one and it truly was! We are very happy with the entire experience!

Barry Hite

Aug 14, 2015

I was disappointed that my drivers side floor mat had grease on it when my car was done.

Becky

Aug 6, 2015

Don Griggs was a pleasure to work with. He made sure all of our questions were answered. We really like the "no haggle" pricing. Mills gave us a good price on the vehicle we purchased and gave us more for our trade than any where else we shopped. The process was efficient and the follow up was appreciated. An overall nice experience.

John & Diane Monnier

Jul 29, 2015

We stopped to check out a 2012 F150 at Mills, expecting to move on to check out another one in the Cities'. But when we talked with Chuck Cole, & he really listened & worked with us, we decided not to look any longer. Chuck was very nice & easy to work with. He made the whole experience comfortable & informative. He's not your typical salesman, he shares a lot of his own ideas & experiences with vehicles. Had it not been for his personality & style, we most likely would have walked out the door & continued looking. We're happy with our truck, & with the whole buying experience.

Leo and Karen

May 31, 2015

Leo and I worked with Don Griggs while purchasing our F150. We actually had our 2011 Fusion in getting new tires and worked with Eric in the shop. The shop was a great experience and the purchase of the F150 was an excellent experience. We were treated with respect in both areas. They gave us a fair price for our trade in and worked with us to get our additions to our new F150. They have checked back with us to be sure we are happy with our new purchase. I would recommend Mills, Eric and Don to anyone and everyone!

andrew

May 27, 2015

They will be more than happy to take your money, once they have it they don't care about you at all.

jj larson

May 27, 2015

this was the easiest car buying experience I have ever had. no pressure sales and easy to work with managers.

love my new ford : )

May 19, 2015

Very nice and helpful people, great customer service highly recommend mills ford.

CIndy

May 19, 2015

Jacob Larson was very pleasant to work with when I recently bought a car at Mills. No pressure, very informative and helpful. All of the staff that I work with were great. I will return to the Mills group again!

Marilyn T.

Apr 5, 2015

went by myself to look at vehicle, then proceed to purchase....smooth and very courteous treatment and I actually had FUN...all aspects were organized and smooth, and best part was driving off behind the wheel of our new vehicle....

Franny E. Truckologist

Mar 18, 2015

From the time we walked in the front doors we felt soooo welcome at Mills. Chuck Cole has a friendly manner and is a good listener. He helped us to select a new F150 in the color we love (Blue Flame). The surroundings were clean and inviting. We had our daughter with us and we appreciated the beverages and the popcorn offered to our family. The comfortable seating and televisions helped pass the time. We have been in the lakes area since 2001 and had been doing business elsewhere, but a number of years ago our son needed a used van and we visited Mills. We were happy with the way they helped him and he is very satisfied. We decided after that we too would come in when we needed a new truck. We are happy that we made that decision. We look forward to coming in for future trucks.

Geria

Mar 10, 2015

Dale is one of the nicest sales people we've ever dealt with! He always treats us with great respect! Our experience with Mills Ford has been fantastic! They can't be beat, in our eyes!!

"LaBeth Holm"

Feb 24, 2015

I was ready to trade. I purchase a F-150 FX from Dale Matthies from Mills Auto in Brainerd MN the best place to buy. Great salesman to work his. He knew what I wanted and what I like and knew my price. Happy with my trade and the wonderful staff at Mills Auto in Brainerd. Happy with my new truck and very grateful with my salesman Dale always nice to work with him. Thanks everybody that help get my truck ready.

lbundy

Jan 28, 2015

Worked with Jacob for the first time and found him to be a compitant salesmen. His no pressure attitude alowed us to take our time and find the right car for us.

Dan

Jan 27, 2015

We stopped into look at new F-150's with no intention of buying one, needless to say we purchased a beautiful XLT from Steve Wiskow. He was great to work with , as well as the rest of the Mills team. Happy with our trade in price and love the new truck !

Angela D.

Jan 20, 2015

Chuck did a wonderful job. We actually had an issue with the vehicle we purchased within a week. My husband contacted him and told him to bring it in the next day. Even though our vehicle was purchase as is, Chuck got all the repairs covered at no charge to us. Chuck and Mills Ford stood behind their product. We will for sure return again when it comes time to purchase another vehicle.

R. Rezanka

Dec 12, 2014

We recently purchased a new Escape from Mills Motors. We first met Don Griggs shortly before closing time on a Saturday. We had test driven a competitors car and because we had travelled a long distance to get to Brainerd we decided to stop in at Mills and at least look at a new Escape. Don took the time to not only show us several new Escapes but allowed us to drive them. By the time we were finished it was WELL beyond closing time. We decided to buy the Escape not only because it was a good vehicle but because of the way we were treated by Don and other staff. The buying experience at Mills was good as it gets, the people were friendly and honest and the entire experience was enjoyable. The Escape is a Ruby Red SE and we are very pleased with it. My suggestion to anyone looking for new cars would be to give Mills Motors a look and expect good things.

Jon and Margaret

Dec 3, 2014

This is the first vehicle we have purchased from Mills Ford and were thoroughly impressed with the entire process. Don Griggs was recommended to us and we were very impressed with his patience and guidance in purchasing our new F150. We felt no pressure at any time and walked away pleased and satisfied. We would recommend Don to anyone interested in buying a vehicle from Mills Ford. Thank you Don! Jon and Margaret

S & E Fuller

Dec 2, 2014

We enjoyed our experience at Mills and working with Chuck Cole. He made the process easy and and practically painless. We would definitely work with him again.

Randi Want

Dec 1, 2014

I have purchased several vehicles from Mills Ford in Baxter. Chuck Cole is wonderful to work with and always makes the experience easy. Coming in to look at vehicles is never a stressful experience with the team at Mills and that is why I keep coming back. During my first solo vehicle purchase I was a little apprehensive about the whole process but Chuck and the whole team were wonderful. That's why I didn't hesitate on returning when it was time for a new vehicle. I will definitely keep going back to Mills!

M & J Parker

Nov 26, 2014

This is the third vehicle we have bought from Mills ford in Brainerd Mn in the last two years. We really enjoyed the personal touch Joe Miller gave us, he was not pushy at all and made sure all our questions were answered , we traded in a two year old F150 for the new F150 and felt we came to a very good deal, We will not hesitate to go back to Joe in two years and do it all over again,He's a true professional and knows the vehicles he's selling.Sean the sales manager was also a pleasure to work with, thanks you guy's have a great team I will recommend you to our friends and family.

Gary Peterson

Nov 25, 2014

I have been extremely happy with this dealership. I just bought another new F150 from Renee Campbell. Renee and the whole team are the most helpful, friendly and knowledgable in the business. Integrity, honesty, no deception... customers will be surprised with the quality in every part of the Mills experience.

ThomasF

Oct 28, 2014

This 2015 Navigator L is the second car we've bought from Mills and Dale Matthies. Dale made the the entire process from ordering to delivery both fun and stress free. Communication with Dale while waiting for the car to arrive was excellent. The one minor hiccup discovered at delivery was handled directly and with grace and professionalism. All aspects of the transaction were handled in a friendly and professional manner. I would highly recommend the Mills group and staff for any automotive needs. Dale is a pleasure to deal with and I look forward to doing business with him again. I love the Navigator L, what a pleasure to drive. Thank You Mills. Thank You Dale.

Dave & Chris

Oct 20, 2014

We recently purchased a new F150 from Mills. Our salesperson, Jacob Larson, was professional and knowledgeable. He found an F150 on site that met our needs/wants. We took a test drive and knew it was the vehicle! This is the second F150 we have bought from Mills. We are "repeat" customers due to the good service (ability to make appts for oil changes, spacious and clean waiting area) and courteous staff at Mills. We would definitely recommend this dealership!

Robert

Oct 1, 2014

Jacob understood are needs and was professional in everyway. Would definitely purchase again from Mills Ford.

Bob & Jan

Aug 10, 2014

The personal I came in contact at Mills Ford were very courteous and professional. Prior to coming to Mills Ford, I talked to a friend, and she spoke very highly of the staff. When I arrived at Mills Ford, I was put in contact with Joe Miller. I was interested in two vehicles. a Ford Edge or a Lincoln MKX ? Joe showed me both vehicles. He was very knowledgeable and professional with both vehicles. After test driving both vehicles I told him I would time to make a decision. My wife and I decided on the Ford Edge. we were both very happy in all our dealings with Joe. I (we) would recommend Mills ford to anyone shopping for a new (or used vehicle). Thank You Joe and Mills Ford.

Jeff D

Aug 2, 2014

They will lie to you big time. I asked about the Complimentary Scheduled Maintenance program and they emailed me back that it only applies to the original owner, even though the original window sticker says it is transferable. I called Lincoln directly and they said it is transferable and told me about the service and how many services were left, they were very helpful. Next I asked if it had both sets of floor mats, carpeted and rubber, as the window sticker says, They said it only came with the rubber floor mats. I asked for additional pictures which they did send, and low and behold the carpeted floor mats were in the trunk. Next I asked them to confirm how many services were left on the Complimentary Scheduled Maintenance program, haven't heard back in three days from request. Next I sent a message through their website about the problems mentioned above and they were passed on to the General Sales Manager, Brady Sladek, so he sent me an email asking to talk to me via either email or phone. I replied back to Brady with both my home number and call number and have yet to hear back from them. So not only are they liars, they are too lazy to answer your questions. Brady S. says, All Mills family businesses operate with the same goal in mind: Your Complete Satisfaction! Whatever Brady. Avoid at all costs.

APastor

Jul 31, 2014

Just got my new Explorer from Don Griggs and I couldn't be happier! We've worked with Don and Brady on 3 vehicles and it's been such an awesome experience with all three! I moved to WI and still came back to work with Mills because I trust them and feel comfortable working with the team!

Bruce Ward

Jul 30, 2014

bought a f-150 from jacob larson---excellent service all around

John

Jul 23, 2014

Thank You Donald Griggs! You were a great salesman; no pressure, no annoying sales pitches, and nothing but respect was shown to us as we chose a vehicle.

Steve

Jul 12, 2014

Recently leased a new Edge. Renee Campbell made it a terrific experience. She has a high energy level, knows her business and communicates well.

Luis and Violeta Cota

Jul 8, 2014

We drove 5 hours not knowing what to expect. The drive was worth it and ended up buying a car from Dale.

Patricia and jack Joseph

Jul 1, 2014

We are completely satisfied with the entire dealership and all staff members. Chuck cole is a first class salesperson. Answers all questions and gave us a thorough explanation of all the car functions. We know he will take good care of us. We are fortunate to have such a dealership in Brainerd/Baxter. They are honest and dependable.

Linda K.

Jun 29, 2014

Dale Matthies was great to work with and gave us a great deal up front without any negotiating. I felt very comfortable buying from Dale after visiting three other dealerships. He seemed very honest and he seemed very confident in the car he was selling us.

Benno

May 21, 2014

I purchase a CPO 2010 Mustang from Mills Ford. The buying experience from start to finish was outstanding! My salesperson Donald Griggs was very professional and yet very down to earth. Round trip it took me 7 hours to get my Mustang home ....... well worth the trip! Thanks again Donald!

Rich / Cheryl

May 16, 2014

We purchased a F350 from Mills Ford Brainerd. Our salesman Lee Austin was very helpful to us first by insuring that we picked out the right truck that met our needs and then taking the time to go over all the different systems insuring that my wife and I understood how everything worked. His outstanding personalized service and attention to detail made buying a truck easy and fun, leaving us felling we made the right decision buying a truck from Mills Ford. We highly recommend Lee Austin as a salesman to anyone looking to purchase a vehicle.

Mills Ford

May 14, 2014

I worked with Jacob Larson at Mills Ford in Brainerd MN. It was such a wonderful experience working with him he was very honest and helpful. I purchased a new Ford Edge and have been looking for one for a few months and he worked with me each time I was looking at one. I would highly recommend Jacob to anyone he is the best sales man I have came across.

Ted Sommerfeld

May 13, 2014

I have purchased 4 trucks from Don Griggs and Mills auto ,He has been awesome to work with. I have always had great buying experience with Don. Thanks Ted

AwesomeDeal

May 7, 2014

I had no idea what kind of car I was looking for when I went to Mills Ford in Brainerd. Dale Matthies found me a certified used car with warranties and very low mileage. I highly recommend working with Dale. I wanted to get the most "bang for my buck" and he helped me get something better than I was even hoping for.

beep

May 5, 2014

Loved the great service we got from Lee Austin and love my Escape. Would highly recommend seeing Lee if your shopping for a new vehicle.

Christine

Apr 26, 2014

I purchased a 2014 Ford Escape just a week ago, and am enjoying becoming acquainted with my new vehicle. This is the fourth vehicle, which I've purchased from Mills, with Don Griggs as my salesperson. I had been doing a lot of research on vehicles, and finally decided that an Escape best met my needs. The Escape's ability to pull 3,500 pounds while also fitting a petite driver, made the decision easy. Now to master all that the Escape has to offer!

Brndracefan

Apr 17, 2014

My wife and I bought a 2010 toyota camry hybrid from Mills Ford. Our salesman was Don Griggs. It was a great experience. Don was knowledgable and very patient. There was never any pressure or sales tactics pulled. I know where my next purchase will be Dan Anderson

Scott J

Apr 6, 2014

I called to purchase a Lincoln MKS which they said is still available. I left a message for a slesperperson to call me back and after 2 days a called them back because no one called me. All the sudden the car is sold and no apology for not calling me back. I spoke to the used car manager and he could care less. Terrible customer service!! I wouldn't waste my time here ever again.

Dan S.

Apr 5, 2014

This is the first time we have been to your dealership and purchased a vehicle from you. The business is very professional, and our salesperson Chuck Cole was very helpful and easy to work with. We very much appreciated the warm welcome from the lady/receptionist at the front desk when we first came in too!

Dan

Mar 20, 2014

Just bought an Edge from Jacob Larson this past saturday. A great salesman very helpful and not pushy! Nice dealership!

Phil and Toni

Mar 17, 2014

We scheduled an appointment with Chuck to look at a used truck. He had it sitting out, clean and ready to go. After a test drive we decided this was the one for us. Chuck was very friendly and helpful. After we decided to buy, Mills put the truck back through the detailing shop, although it was clean, we left with a spotless vehicle. The buying process was very pleasant. Thanks Chuck.

robert tournat...

Mar 17, 2014

Could not be more pleased with the whole thing went down....my thanks to all that I came in contact with espically (Jacob)....Thanks Jacob you are a 10 out of 10,a true professional.

JJG FX4

Mar 15, 2014

Absolutely love mills ford in Baxter. Recently bought my third vehicle from them. I now have my dream truck for a monthly payment I can afford. Lee Austin and Brady worked together to make it happen. Couldn't be happier and plan to continue buying from them in the future. I would recommend mills to anyone who is looking for a new or used vehicle.

CAT

Mar 13, 2014

My husband and I recently leased a new 2014 Ford Escape from Mills Ford in Baxter. We moved here from Connecticut 2 years ago with a leased car and wasn't sure how the transfer would happen. It was a wonderful experience to say the least. Don Griggs was our car representative from Mills and did everything in a professional and timely manner. We are very happy with our new lease and will continue to come back for all our car needs in the future. The whole staff at Mills Ford that we met were kind and helpful. A 5 star facility.

Kevin

Mar 6, 2014

Thanks, Don Griggs, for making the buying process for a new work truck so easy. No hassle, no wait - exactly what we wanted the first truck you showed me. Second time purchase with you and just as pleasant and enjoyable an experience!

Gene

Mar 4, 2014

I recently bought a 2013 Ford F150 from Mills ford. This pickup is one of many vehicles I purchased from there over the years. All bought with the help of Don Griggs...I think Don knows everything there is to know about every vehicle there. Very honest and not pushy. Going from Don Griggs in sales, to Monty Becker at the quick lane, to Eric Libson in the service department....All professional....

Adam

Feb 16, 2014

Bought a new Ford Focus from mils its been great so far, Donald Griggs explained everything really well, was really nice, kept us busy while we waited for all the paperwork stuff. He went the extra mile and really knows his stuff, would do business with mills again, highly recommended. Thanks DONALD GRIGGS

Deb and Gary

Feb 11, 2014

Don was our salesman when we bought our 2011 Jeep Liberty Jet. He was very helpful and caring. We have bought many vehicles at Mills but then changed to another dealer. I have to admit it was nice to be back to a clean, up to date looking facility. It was nice to be remembered by some of the staff even though we had been gone from there a few years. I would highly recommend Don to anyone I know. Gary and Deb Norwood

Steve Hines

Feb 7, 2014

Took my f350 here because of a flashing light in the info center. They called back and said it was a trans temp sensor and it would be a easy fix. They quoted me $750. Well while my truck was being checked out, I searched the internet and also came up with the trans temp sensor and the procedure on how to change it. Basically it is dropping the trans pan and the part is right there between the solenoids. Unplug the wire and give it a turn and it pulls right out. Being that your in the transmission put a new filter and fluid and your good to go. Well I ended up paying mills the $100 for the diagnostics and bought all the parts there ( trans temps sensor, filters, and fluid) for $169. I then took the truck to a local mechanic and they charged me $135 to install the new part and fluid and filter change. So my grand total I paid was $404. I dont understand Mills pricing and after this experience I wish I would have never brought my truck there and would have brought it straight to the other mechanic who told me he would have included the diagnostics if he was to do the job. Pretty shocking how an easy fix could cost so much!

D and P on Pelican Lake

Feb 5, 2014

It's not always a pleasant experience buying an automobile but at Mills Ford Lincoln we found it doesn't have to be a frustrating ordeal. We inquired about a Certified Lincoln MKX we saw on Mills web site via their chat line and were scheduled an appointment with Chuck Cole to come in and see the vehicle. Although we did not buy that vehicle Chuck took our phone number and email address and promised to keep us informed about new arrivals. After that first visit Chuck understood what we were looking for and when the right vehicle came in he gave us a call to come in and take a look. Chuck was patient, never pushy, and explained the features and options completely. We did buy the MKX, were very pleased with the entire experience at Mills Ford Lincoln and would recommend this dealership and Chuck Cole to anyone. f

Tom B, a guy who drives quite a bit

Jan 29, 2014

I am greatly satisfied with my purchase. I am a return customer to Mills, simply because they are straight shooters, no games, prices are established, and they give honest answers. Follow-up with any concerns is good.l My salesman, Chuck Cole, treats me as if he wants me to come back next time I am car shopping.

The Stroms

Jan 18, 2014

Dale Matthies of Mills Ford in Brainerd, MN was a great help in purchasing our used Lincoln. We went in looking for a used Ford Edge, but saw the Lincoln setting in the lot and decided to take it for a test drive. As we have had two Lincolns in the past, and had enjoyed them both, we decided to see what Mills could do for us. Dale was patient and straight forward with answers to our questions and with negotiations to purchase the vehicle. He took us through all the bells and whistles of operating the car and assured us that his help did not stop once we drove off the lot. If we would purchase another vehicle in the future we would start our search with Dale. Great experience,

Mike Eck

Jan 14, 2014

Chuck Cole is an honest salesman who gave me a rock bottom deal on the first time. Because of this there was little negotiating needed to close the deal. I walked out of Mills in just a few hours with my new truck!

Roger

Jan 12, 2014

My wife and I had an appointment with Dale Matthies to test drive a vehicle advertised on their internet site. Dale was very patient and accommodating to a couple of seniors and explained things in a very easy to understand way. The used vehicle was a great value, clean and everything they represented it as. Dale focused on our needs and showed us other vehicle options as well. Finalizing the deal was fast an convenient with Tim in the finance department. We were sent on our way with further explanations of operation and servicing by Dale. Thanks Mills for a quality, no pressure, truthful, car shopping experience.

Mike Kneeeland

Dec 25, 2013

Both Dale Matthies and the service department thoroughly covered our questions about our proposed vehicle. Dale was patient and very personal. Working with him was a pleasure.

Barb DeVahl

Dec 12, 2013

Just went through the fourth purchase through Mills and will NEVER go to any car dealer except Mills. I have found my own personal automobile conciege in Chuck Cole. Only have to provide an idea of what I am looking for and he can read my mind. I have recommended Mills to a number of individuals and several have actually taken me up on the recommendation and walked away absolutely sold on the dealership. i will continue to be a loyal customer!

Keith And Dawn

Nov 21, 2013

Dale Matthies was our personal dealer when we drover onto mills ford lot. He came out to great us and asked us if we wanted any help. We asked to drive several of the used F-150 Trucks on the lot and he did so with no questions asked really. He did not pressure us either after we drove them. He gave us space to decide and make up our own minds but with still making us feel comfortable enough to answer questions. He made us feel like we were his only customers on the lot Saturday even though they were very busy. We walked away without buying anything that Saturday and went home and talked. We decided to go back on Monday to Dale after visiting other dealerships in the area whom didn't even greet us or they wanted a bunch of information from us that we just didn't want to give out or they pressured us and that is not what we wanted when we went out just looking . The other thing we realized is that the other area dealers could not even compare in prices. So because of our experience there and how comfortable we felt our family bought two Trucks that Monday. Our son bought his first 2003 F-150 with low miles and mills made sure that he received payments he could afford, and then we bought our second 2011 F-150. I recommend that if you want the home town experience and made to feel like family call Dale he was great. But really anyone at mills ford I believe would help you. Thanks Dale and Mills Ford we love our Trucks.. Yours in kind, Keith, Dawn and Rustin

Alfeous

Nov 13, 2013

Salesman Don Griggs was very informative, knowledgeable, and personable. We had a great experience while at Mills Ford and will definitely be going back for all our vehicle needs! Thank you Don for showing us that car shopping can be fun, and honest!

Satisfied

Oct 15, 2013

I've been using Mill's Ford's Service Department for the past 5 years and just bought an F150 from them. Chuck Cole and the Sales staff provided the same high quality experience that I have always gotten from Mill's Ford.

Dick Sobiech

Oct 8, 2013

My wife and I purchased a new 2014 Explorer from Mills Ford Lincoln September 25. Jacob Larson was totally knowledgeable, prepared, helpful and attentive explaining all of the features of the new vehicle, while Mills finance staff had all paperwork ready for review and signing. This is our fourth new vehicle purchased from Mills, and I would continue to recommend Mills for purchase of a new or used vehicle.

Len & Vicki

Oct 6, 2013

Mills was quite an experience. For such a large dealership they provided superior service. We drove over 3 hours in the rain to look at a Mustang. When we arrived they had the car inside for us. Chuck Cole was busy with another customer but still was able to make time for us even though we were early for our appointment. They did not pressure us to make a decision and answered all of our questions. We will return when it is time to find another vehicle. Thank you Chuck, we will enjoy our Mustang!

Sue K.

Sep 30, 2013

In early September, we purchased a 2011 Ford Escape from Mills Ford. Everyone we came in contact with during the shopping and sale process was most helpful. Talk about a team of friendly people who are focused on "customer service"! Jacob Larson is our salesperson, and we would definitely recommend him to future Mills car buyers. Jacob was always just a phone call away when we had questions (and when we still have a few questions as time goes on), made himself available at our convenience, and was dedicated to making our purchase a priority. Everything moved along quickly and conveniently for us, thanks to Jacob's efforts. It's been 14 years since the purchase of our last Ford; we're glad to be back with the Mills team again!

Marissa

Sep 30, 2013

Mills ford, had the car I was looking for. Renee and the rest of the employees have great communication and service well worth the 2 hour drive to their location. Thank you!

Bill and Shelly

Sep 24, 2013

We recently purchased a 2013 250 Ford Superduty. Jacob Larson did an awesome job in helping us with the entire process - from finding the vehicle to the delivery. We highly recommend Mills Ford of Brainerd and Jacob Larson.

Tim P from Moorhead

Sep 19, 2013

Mills Ford in Baxter/Brainerd has been the best car buying experience that I have had in my 30 plus years of buying a car. Their staff put me intouch with a superior sales consultant Jacob Larson. After speaking with Jacob to get the details of a vehicle that I was intersted in I felt it was worth the two hour drive to Mills Ford. Jacob and the staff had eveything ready when I arrived which made the "yes I will take it" decision very easy. And I could not be more pleased with Jacob and Mills Ford.

Vanessa

Aug 16, 2013

I recently purchased a 2009 Ford F150 from Chuck Cole at Mills Ford. Chuck was very knowledgeable and made the buying process simple. He answered all the questions I had.

Tim and Lisa

Aug 14, 2013

We were on vacation and stopped in at Mills to look at a car that they had on the lot. This was our first time being at this dealership. We were greeted instantly by a salesman named Ethan Branum. He was knowledgeable, professional, and a pleasure to work with. We ended up buying a Lincoln MKZ and love our new car. We would definitely come back to this dealership again and would hope that we could work with Ethan again in the future.

Pat & Bill

Aug 7, 2013

Our new F-150 is the fourth vehicle we have purchased from Renee Campbell in the last 9 years. She makes the experience of buying a vehicle easy, no pressure at all. All the people at Mills Ford are knowledgable and pleasant to deal with.

Big Lake Girl

Jul 30, 2013

Ethan Branum did a fantastic job! Knowledgeable friendly and superb service!

Helen S., a very happy new car owner

Jul 23, 2013

This is the second vehicle that my husband and I purchased in 13 months from Dale Matthies. The difference with this purchase was that I had the final say (with only a little influence from my husband!) Dale made sure all my questions were answered. He went out of his way to make sure I had the features that were most important to me. He also followed up with how satisfied I was once I had the car at home.

MRS

Jul 19, 2013

I am very happy with the service and the prices! I know I got an excellent deal. Thanks to all the people at Mills Ford Brainers, especially Dale Matthies for the help buying a car.

Happy in Brainerd

Jun 26, 2013

Chuck Cole did a great job in assisting me to purchase my vehicle. He was very attentive to my needs and did everything he could to make me happy. His follow-up was excellent and his attention to detail great. He was either always available or returned calls in a very timely manner. I would recommend him and the Mills Ford dealership to anyone.

Charlotte Schullo

May 22, 2013

In the past three years, we have purchased a Lincoln MKS and a F150 Lariat from Mills Ford in Baxter, MN. The sales person with whom we dealt was Rene Campbell. She is the best of the best. She was extremely helpful and patient with us while we looked over the excellent inventory and made our selection. We travel over 100 miles one way to purchase our Ford vehicles from Rene and drive past three other Ford dealerships on the way...that's how much we like dealing with Rene Campbell and Mills Ford.

Judy

Apr 15, 2013

I recently purchased a new Escape at Mills Ford. I was very satisfied with the salesperson and how I was treated and how my questions were answered. Very easy transaction.

envoyguy

Mar 4, 2012

Drove two hours to look at a used GMC Envoy Denali. Mills Ford held the car for me so it would not sell before I had a chance to look at it. When I arrived a very pleasant but not phony woman greeted me and paged a sales person. Although my wait was not a long one, it was long enough for me to look around the showroom and notice how clean everything was. The vehicle I want to see was parked inside so I didn't have to stand outside on a cold Minnesota winter day and freeze. The salesman, Lee Austin, showed me the car and then excused himself so I could really look the car over by myself. There was ZERO pressure to buy the car! When it came time to discuss the trade in value of my old car, Mills Ford was the only dealership that wanted to know what I had into the car, new parts and such. The other three dealerships I visited cared only about my cars age and mileage. I'm 48 years old and I've owned 16 cars. This was the most pleasant experience I've ever had purchasing a car, especially from a dealer! Before I left with my new GMC Envoy Denali, Mills Ford detailed the car one more time and even topped off the gas tank. Now that's class!