Used Cars for Sale at MINI North Scottsdale in Phoenix, AZ

djps

Oct 15, 2013

These guys are so unfriendly. They really make you feel like you are interrupting them when you come in. They would rather be doing anything except helping you, and they often try and punish you or make you feel bad for taking up their precious time. They give you dirty looks and refuse to undertake tasks that other places would do. It is so bad there, it has spoilt owning the car. I would never by another mini as a result.

I.M. Happy

Sep 10, 2013

The salespersons were cordial and accommodating. When I arrived in AZ to pick up the car, it was exactly what the salespersons represented via their website and phone. As a non-resident, more documentation was required for the sale. Ashley was very thorough and provided great assistance with the completion of documents that expedited the transfer. I will certainly consider these folks when I purchase another vehicle as their professionalism, honesty and integrity were first class.

CharlesHesson

Jul 19, 2013

Buying our Mini was awesome. Buying our BMW was less than pleasant. Then this week the Service Dept at Mini told me I had to REPLACE a tire that had a nail; saying it could not be repaired. Got a second opinion on a whim at Discount Tire and they REPAIRED for FREE! As usual another crooked car dealer...........well is there any other kind?! Sent emails to five people at the dealership with my concerns and no reply. Guess they don't need our repeat business.

Joann Brown

Apr 12, 2013

Everything was exceptional especiall our salesperson, Nellie B.

CooperJCW

Feb 9, 2013

I drove to the dealership today to look an a 2007 MINI Cooper S they just got in, when I arrived I asked to see the keys from the reception. She accompained me out to the car and I started it up, I was told not to play with the gears and then rushed to give the keys back so she could go back inside, I dont know about most but I like to rev it up, hear it run and take a look under the hood while its running. I dont know why but I asked to get a valuation on my car so that I could trade it in, I was so kindly ask to come back tomorrow as they were to busy to help me today. I have NEVER been asked to come back to a car dealer, most of the time they are chewing your arm off to buy their car. So needless to say we left with out our MINI, I gues they dont care that it takes me 40+ minutes each way to get there plus the cost of gas. The MINI company should be embarrased to be associated with this branch. Also I would like to Thank Mr Smith for returning my calls...never happened.

Teddy12345

Jan 12, 2013

It;s amazing, the guys review I just read mirrors my own. Dealership was unsure of what work they had actually (oil chnage) even though that's normal maintenance and the reason I brouight the car. Never rotated my tires and, while they offer me tires at cost, I did not feel I should have to that much. I mean their failure to rotate my tires resulted in my front tires being worn out and my back tries being almost like new. Not my fault so why am I paying for anything. I recommend individuals having troubles report them to the Better Business Bureau and the State Attorney General. Once enough people have complained maybe they will change their business practices.

Trankie

Nov 20, 2012

Kairyn Haines is a pleasure to work with and a no hassle sales person. I got what i wanted without the car salesman drama. Best car buying experience to date :) thank you Kairyn!!!!!

C Mini

Apr 1, 2012

Really appreciated Brian Dewire taking the time to show me all the inventory that had the options/features that I wanted on my Mini and making me feel at ease duting the whole procedure. No hustle or rushing.

papertiger00

Apr 1, 2012

I have been looking for a mini for my wife for over a week. Brian Dewire at the dealership spent over a week working with me, my credit, price range etc. he would check in ever few days to give me updates and let me know he hadn't forgotten about me. we did this over the phone because i live over 100 miles from dealership. I then got a call yesterday morning telling me he had gotten 3 vehicles to choose from and to come and pick it out. so we went down and finished financing and etc. and got us a 2009 mini cooper s like she wanted. loved the customer service and dependability of Brian's personality. he seemed to like what he does and wasn't a sales shark nobody was and great to talk with and work things out etc before making the trip.

Debbie W

Mar 12, 2012

THis was by far one of the greatest car buying experiences I've had. Kevin, James and Paul are the best.Great delivery of my car. Paul spent time after the store closed to deliver my MINI in detail. What a great experience. You guys are awesome. Debbie W.

joe283

Jan 18, 2012

The service department is great, friendly and helpful but you can't be sure they are doing what they say they are. Problem is when it was time to change the oil they actually did not change the oil, but said they did. I checked it after and it was still very dark. Sent it to a lab for analysis and they confirmed old oil. Not worth arguing with the service guys as denial would be the game. Same thing happened on a request for tire roatation. Said they rotated the tires and yet the worn fronts were still on the front. They insisted the tires were rotated.

scharon71

Dec 18, 2011

James went well out of his way to help us find the right vehicle. He was never pushy or arrogant and knew his product line VERY well. If you are ever in the market for a new Mini or preowned car you owe it to yourself to call him! Thanks again James and the Nissan is really cool!

coffeeMINI

Nov 2, 2011

It's understandable why MINI refers to their staff as advisors. That is exactly what they were for us, advisors. We haven't had a more satisfying experience with an automobile purchase. I'll be back to this dealer to buy my next MINI. Ask for JAMES KELLY and we're positive you'll be fully informed as well as provided the best deal possible. Every person on this dealer staff treated us with the highest respect. We were happen to spend our money at this dealer and will definitely do it again!

Mini lover

Sep 6, 2011

Hi I was looking for a new Mini for lease and had a great conversation with a salesperson there. He was good ,knowledgeable and very freindly. My deal did not happen ,howver,being fair it looks like it can happen soon.

steve

Aug 4, 2011

This is, perhaps, the worst dealer imaginable. Under warranty they did not fix problems inherent in my new Mini bought from them. The driver's side window drops down on its own and even after repeated visits it does not work. This is only one of 7 problems unaddressed. I can only imagine that their other store, Mini Tempe is as bad.

longatte

Jul 29, 2011

Drew Besenfelder is simply the best, friendly, professional and knowledgeable! I highly recommend him to anyone looking to buy a car.Outstanding service from Drew.

jjwalker22

Jul 24, 2011

My wife and I purchase a new vehicle every two years on average. We traveled some distance to deal with this auto group and specifically this dealership. I must say this is by far one of the most rewarding and positive buying experiences we have ever had. The entire MINI North Scottsdale team is top notch, extremely friendly, and are all having fun doing it. It is amazing how contagious the friendliness is at this dealership.We will do business again with this dealership, no doubt!

2011countryman

Jul 13, 2011

My wife and I took our 2008 Cooper in for service and we saw a 2011 Countryman that we just fell in love with, our 08 had 70,000 on it so it was about time to get a new one. Paul was very friendly and answered all of our questions ( Thanks Paul ) Kevin worked with us to get the best deal for our trade in. We got what we wanted for it so now all we had to do was get financed, That's where Woody came in. And Woody worked his but off. We had some things happen last year so it was not going to be easy. Woody worked on this from 9AM and was not going to give up on us when he keep getting told No. He finally found someone that would do it and not charge us a high intrest rate for it. This was around 5PM. it took all day and many phone calls. ( Thank you so much Woody for sticking with it and helping us get into our new car ) This is the 2nd car we have bought from Mini North Scottsdale and it WILL NOT BE THE LAST... Thank you so much for all you guys did. So if anyone is looking for a new car without having vultures swoop in on you as soon as you get out of your car, then I would tell you to go to Mini North Scottsdale. You will not be disappointed.Thank you againBrian

elliedavis

Jul 4, 2011

iam writing this review because of the excelent service i receved from my salesman drew and deb. they were very patient with me. i had 2 test drive all the cars then couldnt make up my mind on the color! so like a girl but in the end i got the perfect one1 i love my mini might not ever drivethe m3 thanks drew for making my purchase so wonderful!

Energy Squad

Jun 9, 2011

This was by far the best car buying experience I've had yet. The staff was a pleasure to work with and they very much had the "consultant" approach to showing us the different MINIs. We ended up changing our mind 3 times and they remained patient and gave us as much time as we needed! Thanks Guys!

cortneym

May 26, 2011

I have been to many dealerships. I really got to know the "typical salesperson" which made my experience dreadfull and exhausting to buy my car. Mini Noth Scottsdale had a different atmosphere. They really wanted to work with my budget and played no games. I have only said great things to all my family and friends about Mini North Scottsdale. I was working with Drew Besenfelder and he communicated with me about everything. Even after i bought my car he kept in touch to make sure it is everything i hopes for... and More! everyone at Mini North Scottsdale was absolutely fabulous and made my experience the best EVER! THANK YOU! and if you buy a car from anywhere... make it Mini North Scottsdale.

Randi Smith

May 19, 2011

Drew was an absolute joy to work with. He was patient, responsive and quick to provide answers. He was willing to go above and beyond to make sure that I was a completely satisfied customer. I would gladly recommend Drew and MINI North Scottsdale to anyone looking for a comfortable and fun car buying experience.

DCarlozzi

May 17, 2011

To Whom it may concern,I spent 4 days with Drew as I had many questions. Drew was very knowledgeable and was able to match me with a vehicle that suited my needs. Drew helped me to understand the purchase options that were available to me and once my decision was made I was driving away in my new Mini in less than 2 hours. My Finance visit went smoothly just as Drew had conveyed it would. Drew called me later in the week to see how I liked my Mini and I couldn't be happier. I will be a Mini customer for a long time. Friends have already commented on my Mini and have shared my experience with them. You are lucky to have an employee like Drew who loves his job. Buying a vehicle can be a stressful situation, I felt I had known Drew for years. He made this a seemless process. Anyways thanks again. Great experience!!Doug Carlozzi

ryanhMINI

May 13, 2011

I have always wanted a MINI, and was finally able to purchase one from MINI North Scottsdale. Adam (internet sales) was awesome in the initial process answering all of my questions until I could visit for a test drive, and upon arrival the transition to Drew (sales) was seamless, and his service and attention were awesome. After confirming my purchase over the phone later that day, I was in an out in less than an hour and every person, from Renate up front to their financial team, was great to work with. Congrats and thanks for making the experience everything it should have been, fitting with the culture and attitude of MINI.

torich

May 7, 2011

Stopped in on a whim and next thing I knew I was driving home a Mini convertible. Thanks to Drew we were able to quickly agree to a price. He promised to remedy a couple of items under warranty which were taken care of in a week. Drew even called to notify me that they had found an extra key that he would be mailing it to me. I am a happy Mini owner and enjoying my new ride.

Edurkee

Apr 28, 2011

I worked with Drew via e-mail to locate and negotiate price on my 2011 MINI Clubman S. Drew was knowledgeable about the product, listened to my needs and was able to get me the MINI I wanted at a fair price under MSRP. All of the staff that I have dealt with at North Scottsdale MINI have been friendly and helpful. This was not the "normal" dealership experience; it was actually pleasant. On the day I went in to pick up my new MINI, I was in and out in less than two hours.

pvon

Apr 28, 2011

My experience at MINI North Scottsdale, Drew Besenfelder and the entire staff was the most effective and efficient I have ever experienced in purchasing an automobile. The time spent from selecting an automobile to driving off the lot with my new MINI Cooper S was the shortest in my experience as well.I highly recommend MINI North Scottsdale and Drew Bresenfelder. I found Drew knoledgable, experienced, courteous and friendly. One could not ask for more.

lemepris11

Apr 28, 2011

James was amazin, I had called him months ago to run some prices for me on a new Mini and it was not possible for the price I wanted at that time. I appreciate him not wasting my time and being upfront with me. A few months later I saw a used one that appealed to me and called him again. That one was slightly out of my price range but he sent me pictures of another one. I went up there and it was quick and painless he told me what we needed in order to get the payments I wanted and was patient and friendly the whole time. The car is beautiful and this was the best car buying experience I have ever had. I dont feel the need to ever go to a different dealership.

mdbacksfan

Apr 19, 2011

Prior to going to the dealership I spent quite a bit of time looking at different vehicles, comparing miles per gallon, performance, visited the consumer report site, crash ratings, etc. We had been to a local Toyota dealer the day before and took a Rav4 for a ride and came home and researched the Mini again. As luck would have it we happened to see an acquaintance the next morning who had just bought the new Countryman at North Scottsdale and they recommended the dealership highly to us so we paid them a visit. Everyone was so friendly and courteous and did everything they could to ensure we had all our questions answered. James Kelly was our sales associate and he was unbelievably thorough and a real pleasure to do business with. James worked with us to get what we found to be a very good price on our new Mini and a very fair price for our trade in. I would recommend James Kelly and this dealership to anyone interested in owning a Mini.

hemanath

Apr 18, 2011

Mini of Scottsdale is the 4 dealer Show Room which i visited in the last 3 months. I rated them 5 for the following Qualities, 1. Service was great when compared to all the other Mini Dealers. 2. Located in a Nice location. 3. Customer Friendliness. 4. Best Price.

davisoh

Apr 18, 2011

Had another great experience with Drew Besenfelder at Mini North Scottsdale. This is our third Mini and the experience gets better each time. Nothing beats building your car online and watching the progress leading towards delivery. Thanks again, Drew!

james gillilland

Apr 12, 2011

Every time I buy a new car I spend at least a year deciding what I want. I research several car magazines and read the reviews, check the resale price, safety features, performance, and also check with the insurance company to see how they have done in accidents, theft etc. I also like going to large car shows, like the one in Chicago, so I can talk with the company reps and other attendees to get their opinion. Therefore when I go to a dealership I want the salesperson to know at least as much as I do about the car and the different option packages. It's been a long time since i've met someone like Dave Smith. He started by asking how much I knew about the car and how much information I needed. Not only is he an expert on Mini's but drives one himself. After giving me an extensive history of the car and all the changes and improvements over the years Dave took us on one of the most informative test drives I've ever been on. He drove first, explained all the features, controls etc., and then demonstrated the performance. I was then allowed to test drive the car and was amazed at the, acceleration and handling characteristics. I was also very impressed with warranty and extended service on the vehicle. Initially, I was not intending to buy a Mini because i've been waiting for the Camaro ZL1 coming the first of the year (2012). I've owned Olds Cutlass's, Corvettes, several Trans Ams, a Firehawk and more recently a 2006 Chevy SSR. After Daves demo and personal experience with the Mini I ordered the John Cooper Works Mini with most of the options. Dave was very patient with me during this time and helped with building the car on the computer. What I really liked was his personal opinion of the different options when asked. A few days after I put the money down I decided to add another option. I tried contact Dave late that afternoon and got his answering machine and left a message. Dave had a busy day but returned the call at 8PM that night. After telling him I wanted to add a feature ,he rebooted his computer, checked to see if it was possible, made the change and emailed me the new invoice. I really can't think of what more a car salesperson can do for a customer. Needless to say I can't wait to get the car. If my experience is anything like what has happened so far, I'll be back for another purchase.

ellexsonr

Feb 2, 2011

This was my second new car purchase from Drew and Mini North Scottsdale. Buying a car is always a pain but this was the least painful experience I've had. The facility is always bright and comfortable and the staff very helpful. The service experience has always also been good. They have an efficient operation.

az4zig

Jan 29, 2011

I have always been leery when buying a new car.It had been almost 10 years.I really like the Mini brand and went in after exchanging some email with Drew.That broke the ice and really, Drew was what I like in a salesguy for cars,knowledgeable but easygoing.We picked out a Clubman that was exactly the car I had in mind.A very easy process.So,all was great until Nov. when a misshap totaled my new car.Not my fault and a mess to deal with.I called Drew after I recovered somewhat and he worked with me to put me into a new Clubman S.The whole dealersip was warm and caring about my circumstances.They and Drew made a problem go my way and guess what.At some point I will go back yet again for another new Mini.A great brand and probably the best car buying experience you would want.Thanks Drew,I will be back.

Linda Winchester

Jan 28, 2011

In my search for the Mini that I wanted, Mini North Scottsdale was the only one close to Reno that had the one that I was looking for. Not so very close, but they worked with me and made it easy to obtain this beautiful little gem. Everyone I delt with with at the dealership was always very pleasant and helpful. If I am ever in the market for another Mini, I would certainly return to Mini North Scottsdayl! They return phone calls promptly, and answer dumb questions with a smile.

rckwms

Jan 26, 2011

This is my second purchase from this dealer and from Drew Besenfelder. It's hard to say who is more outstanding; the dealer or Drew; but I will go with Drew. Drew is all about customer service and satisfaction. He makes the deal seamless and easy. From the moment you walk in there is no pressure because of the confidence he has in the product. Any time I had a question; Drew had an answer. Any time I sent him e-mail or called; he got right back to me. Both the dealership and Drew understand the importance of the customer and the realization that top notch service will bring them back for more. I would highly recommend Drew and North Scottsdale MINI for anyone interested in buying one of these fantastic cars.

cmoore

Jan 25, 2011

This dealership was great! I bought a used car from them (not a Mini Cooper) and was treated very well by everyone. Drew took care of us throughout the process and answered all of our questions very courteously even though we were buying a car that he didn't specialize in. Thank you for making this an easy and enjoyable experience, as car shopping can be a nightmare often times. I would definitely recommend Drew and Scottsdale Mini to anyone in the market for a car.

sjiacono

Dec 26, 2010

The experience we had was wonderful from start to finish! We were welcomed by a knowledgeable sales person. The whole process was smooth and not time consuming. We felt no pressure like other dealerships we had been to. We would highly recommend Mini North Scottsdale for anyone looking for a grea car and great service!

dabar245

Nov 23, 2010

I was greeted cordially, and when I informed the sales associate what I was interested in, that's exactly what he showed me. There was no high pressure, no phoniness, just comments about the Mini. I didn't purchase the vehicle at my first visit,and when I returned, I was recognized and once again treated very courteously. It was my most pleasant auto purchase experience and I have already recommended the dealership to a friend who is quite likely to purchase a Mini. I subsequently brought the vehicle in for hail damage repair. I got an appointment that was convenient(I live 100 miles from the dealership) and the repair work was perfect, and the car was ready on time. You can't ask for much more from a dealer.

fmkremer

Nov 15, 2010

I purchased my second MINI Cooper from Scottsdale MINI dealership. I was fortunate enough to have Drew Besenfelder as my motoring advisor. I knew what I was looking for in my second MINI and Drew matched me with that MINI. He even drove it from another MINI dealership to get it to me that day. He was not pushy, or 'fake' as I have experienced with other non-MINI dealerships in the Valley. I was comfortable and relaxed throughout the whole buying experience. Finance manager, Brad Reicks walked through the financing, explaining in detail till I was comfortable and understood the terms I was agreeing to. I would highly recommend Scottsdale MINI dealership.

kobun3

Oct 25, 2010

I have been searching for the perfect MINI for the last three years and Drew Besenfelder of North Scottsdale MINI has provided me with superior service and advice throughout. His vast knowledge of the differences between the Cooper, Cooper S and Clubman S greatly helped me decide which MINI was perfect for me. I was able to take each car for a test drive(the Clubman S was an automatic), Drew explained the various finance programs(lease, standard, and MINI Select), and he also listed the advantages of ordering a MINI from the factory versus buying one off the lot.I bought my 2010 MINI Cooper S on October 1st, and am extremely satisfied.Thank you Drew for helping me customize my MINI's driving settings!

tjeuen

Oct 20, 2010

The service is outstanding. Our Mini "died" in our driveway. The dealership sent a flatbed to pick it up, replaced the battery, and returned it to us on a flatbed all on the same day (and we live 140 miles from the dealership!). Throughout the process the dealership maintained contact with us. Everyone, including both tow truck drivers, were very professional and pleasantly friendly. Our Mini Cooper is a great car, but the service we receive at the dealership is what really makes it a fabulous car.

Bellamaria

Oct 8, 2010

Every time I have a dealing with MINI North Scottsdale, I can always know that they will handle everything. There is something to be said for customer service and not having to act on the defensive and make sure you ask all the right questions. At MNS, they tell me everything I have to know and always have time to explain the answers to my "girl questions" =) Haha...Memorial Day weekend I flushed my keys down the toilet. No joke. I was towed to MNS and the Manager called me to make sure I was safe. He made a phone call and was able to get me a rental on a holiday - when no one was open. I can't even explain how much of a lifesaver it was.Mini N Scottsdale has always been a pleasure to work with. It is my pleasure to tell everyone to go check them out! Thank you :)

Ghosthoffa

Oct 1, 2010

Brian Dewire was amazing, super helpful and was accommodating to all of my requests. In the end I felt like I got the best deal possible. I will recommend Mini North Scottsdale to any one who is looking for a new or used Mini. I plan to have all my service done by your dealership.

DELewis

Sep 29, 2010

The staff at MINI N Scottsdale was friendly, attentive - but not pushy - and made me feel like it was their genuine pleasure to be there to serve my needs. I rarely enjoy the experience of buying a car because it turns out to be such a tremendous hassle. This was 180 degrees different than any other buying experience I have had. I am a fan of the car and the dealership.

cjpaiser

Sep 27, 2010

Dealership was patient, efficient and thorough in working with me. Drew followed up with impeccable timing both before and after sale. He shared his knowledge of the vehicle and listened to what I was looking for. He answered questions, went on test drives and found a match for my need. I appreciated the leasing experience and love my new Mini!

binky2010

Sep 24, 2010

The new car buying experience I had at Mini North Scottsdale was fantastic and a lotof fun from start to finish. My salesman Dave Smith was hands down the most knowledgable and patient person when instructing the total operation of the Mini Cooper S. I will be back in the future for sales and service.Another happy mini owner,Lynn Brown

senorfrisk

Sep 22, 2010

This is the best dealership! They are friendly, quick, and reliable. They recently lowered the cost of some of their services, so my visit was even better than expected. Most importantly, the loaner Minis are now free! I would recommend this dealer to everyone! I especially like that you can schedule an appointment on-line. It is even quicker and easier. I give this dealership the highest rating possible.

siobankerr

Sep 20, 2010

My experience with the employees at MINI North Scottsdale was superb. They were very accommodating to my interests, not only finding me the vehicle I wanted, but working with me closely to help me find the best fit possible, in terms of compatibility and affordability. The customer service was excellent and I couldn't be more happier to be in my new MINI.

ElroyJetson

Sep 17, 2010

Best sales experience I have ever had, if you want a MINI, I highly recommend MINI North Scottsdale. No pressure sales environment and very friendly staff. The entire process from the initial test drives to unveiling my MINI (and teaching me how to drive its manual transmission) was truly seamless and stress free, I couldnt be happier with my new MINI or my beyond exceptional sales experience. Thanks to the friendly team at MINI North Scottsdale and Drew for exceeding my expectations and making a car sale what it should be, worry free and fun.

phillyman

Jul 25, 2010

This is the worst experience of my life..... We had 3rd party financing, they made me fill out a credit application...wtf??? Check had telephone number to call for fund verification, I guess they didn't care. They told us that they would contact me in couple of days after the check cleared. Well I checked with my finance company 3 days later to see if the dealer submitted the required paper work. Guess what? They never even submitted my financing paperwork. I called the finance dept and the person that answered said the paperwork was not submitted yet and he would submit it that night, Tuesday night. I checked with my lender on Wednesday and Thursday and they said that all the paperwork was not submitted. Thursday evening the lender finally had all the required paperwork and said it would clear in 1 day. Friday I emailed the finance dept, BRAD, and he didn't even respond. I emailed the sales rep that was helping me, Drew, and he had to text Brad to find out if everything was a go. Brad told him that it looked promising and then Drew said he would call me Saturday morning to confirm that it would be ok to pick up the car. If we didn't keep following up and emailing and leaving voice messages, we would still probably be waiting for all the paperwork to clear and to get the MINI we wanted. If you live in AZ, go to the Tempe dealership first. Maybe they will be more thorough with completing sales especially the financing part.

jeparker

Dec 22, 2009

MINI North Scottsdale was great to work with. I made several visits before deciding and was always happy with the service. I appreciated their no pressure approach and no pricing games with payments. I ended up coming in with my trade about 10 minutes before they closed and they hapily stayed late to take care of me and get me in a new Mini and Drew still took the time to go over how everything worked on the car. I had one rattle a few weeks after I got the car and they took care of that without a problem. Great dealer, very fun car!

karenbeddow

Sep 17, 2009

I purchased my 2005 Mini Convertable -"ORANGE" last March, which by the way was the best car buying experience I've ever had. I had to take it in for service last week Friday afternoon. Derrick right away offered me a Mini to drive for the weekend. This was so great because with my former car a VW, I would have to beg to get a loner car to drive and then it usually didn't happen. My car was ready as promised on Monday. The ease and stress from experience of service at Mini was there from the beginning to the end. I was even greated by the Manager who sold me the car. They are awesome at Mini North Scottsdale, both sales and service.

jennmyers

Sep 16, 2009

Brian was great from the very beginning. He was extremely informative, but not overbearing and he never made us feel forced or pushed into making a decision. He answered all of our questions and did not pressure us or speed us out the door. We came by twice before we actually purchased our MINI, and could not be happier with our decision. Would highly recommend MINI North Scottsdale to anyone, and definitely with Brian in mind.

Red Scooter

Jul 13, 2007

I didn't rate pricing because they sell at MSRP. I have visited for both sales and service.