Used Cars for Sale at MINI of Madison in Madison, WI

spankydoodle

Sep 30, 2014

My husband and I had a absolutely delightful experience dealing with Kyle Fetters at Mini of Madison when purchasing our vehicle. He was professional, informational, courteous and there was absoultely no pressure. If we need anything (including service) in the future, we will not hesitate to return. We would highly recommend visiting Kyle at Mini of Madison if you are looking to purchase.

navnoon

Sep 12, 2014

Worked with Lisa Stofer. Test drove both new and used Mini. Had recently lost my brand new GTI in an accident and was test driving other cars to see if there was anything I liked better than the GTI. After test driving the Minis, informed Lisa that I was looking for used GTI (manual). She contacted me as soon as one became available. It was a stressful time for me at work and with dealing with the insurance company. Lisa did try to get me the price that I was looking for. Thankful to Lisa for everything that she did on my behalf. She's an excellent salesperson and I did feel that she was looking out for me. Would highly recommend her and wish her all the best.

vitalee

Sep 9, 2014

I love my new Mini Cooper. It is such fun to drive and great on gas mileage. It even has enough room that 3 people went camping in it this past weekend and it held all of our gear! Lisa Stoffer was great to work with when test driving and purchasing the car. She was very friendly, knows everything about the car and gave me a great tour of everything inside and outside of the car when I picked it up. I would definitely recommend her to anyone considering a Mini purchase. Everyone else at MINI of Madison was great to deal with as well. Having the MINI Second Date with Service and Lisa was also a great idea and very helpful.

CaptainAmerica

Sep 9, 2014

I love my new mini and Lisa Stoffer was great to work with. She was friendly and knowledgeable and I would recommend her to anyone.

Revilo12

Sep 8, 2014

After having a mini clubman and our lease was up we wanted to upgrade to an all4 countryman turbo for our next lease. We were very specific on our down payment, monthly payment and the perfect mini options for us. Turns out there were only 2 in the whole country at this time.Mini of Madison came thru first time. Our salesperson, Lisa Stoffer, was very professional and we never felt anything but comfortable when working with her.We have experienced all of our service with Mini of Madison and it was always first class! We have dealt with another mini dealership in the past and they wouldn't consider the deal we got with Mini of Madison.Thank You Mini...WE LOVE OUR MINI!!!Scott and Scotti Petersen

dojserkis

Sep 8, 2014

I was shopping online for a particular Volvo that is no longer made, and Mini of Madison had one in their pre-owned inventory. I'd never bought a car online before, and already had very bad experiences with a couple Volvo dealers who seemed to enjoy putting me at a competitive disadvantage with any in-person buyer they could find. I was ready to give up when I found Mini of Madison's online listing. They treated me fairly and never made me feel I was at a disadvantage because I was talking to them over the phone, rather than in person. I really felt good about my dealings with them, even before I met them! Ultimately, my wife and I flew to Madison, met the team, and drove and bought the car (and then drove home to NJ). Everyone we dealt with was really a pleasure -- helpful and accommodating, but no pressure, and no "sales-speak". Jeff in customer service worked really hard to locate which Zimbrick dealership had this car, and Kyle Fetters was truly a delight to have as a salesperson. I would buy a car from him again. Finally, Mike Christian (Finance Magr.) also made the process a breeze. Being from NJ, it might be tough to buy my next car from Mini of Madison, but who knows? We'd love to.

Tabitha Roth

Aug 30, 2014

After searching many car lots I had "THOUGHT" I had landed a vehicle I wanted at Metro Ford of Madison, the customer service and helpfulness there was so awful I backed out and we started looking else where. We actually went to MINI of Madison because we saw a vehicle online in our price range and awesome mileage, but when we got there the vehicle had already sold. Kyle asked what we were in the market for went inside came back out and showed us another vehicle that was a little high on our price range, so he dropped the price without question. I test drove it and loved it, he was so helpful and professional, listened to what I needed and my concerns, kept me informed every step of the way. Great communication! I could not have asked for a better car buying experience from this group of people!!!! Seriously Sharktastic!!!!!! Thank you for a wonderful car buying experience!

Hobbes55

Aug 19, 2014

Kyle and the whole staff did an excellent job establishing a fair price, quaint atmosphere and treated my family with respect. We had a joyous experience.

shannonsalter

Jun 26, 2014

After running a 5k in Fitchburg, my husband and I decided to drive through the Mini of Madison lot. We had been searching for a car for over six months and were pretty sick of researching cars, talking about cars, looking at cars, test driving cars (I think you get the idea). As we looked over the cars, two BMWs caught our eye. Within minutes, Kyle Fetters came outside to greet us and to see if we had any questions. Needless to say, we ended up test driving one of the BMWs and loved it. The "course" Mini of Madison has outlined for customers to use is fabulous and Kyle was awesome. As Kyle provided us with information about the vehicle, my husband and I really got a feel for the car in all situations: curves, bumps, straightaways, even the highway. When we got back to the dealership, we looked at the other BMW 328i and discussed the differences. We loved the color, the heated leather seats, sunroof, and the low mileage so we decided we would like to test drive it. This time Kyle let us test drive it by ourselves and my husband and I got to talk about our options. We decided that if we could get the price down a couple hundred dollars, we would buy it. During negotiations, Kyle was very friendly, honest and answered all of our questions. My husband is the Inside Sales Director of a company and is a very hard sell, so I didn't think we were actually going to purchase the car. However, we did and we absolutely love it! There is no way we would have bought our 2009 BMW 328i if we hadn't worked with Kyle. He is definitely the nicest, yet most professional car salesman my husband and I have worked with.

Plac

Jun 13, 2014

We had a VERY pleasant experience with Kyle Fetters at Zimbrick Mini! Everything we asked of him he would see if he could do it! He was nice, classy, professional and very helpful. While waiting to see the finance person Kyle checked on us twice to make sure we were comfortable and had no time constraints. My husband and I were very pleased with the first time EVER dealing with Kyle and Zimbrick! Thank you! Satisfied customers,Reg and Cindy Plac

ktander

Jun 3, 2014

Thank you to Kyle Fetters for working with us to get a great price on a MINI Countryman. What a fantastic car! I've always appreciated Zimbricks excellent customer service. Another thank you to Matthew Schultz in finance for providing an excellent experience, providing us with great information and lot's of laughs. I've already passed on this experience to family and friends. Another great transaction from Zimbrick.

MeliLeanna1

May 31, 2014

I saw my dream car on the lot and the next day I set up an appointment to take it for a test drive. It's best to leave the stigma of car dealerships behind before taking a trip to Mini of MadisonI was very impressed with both the friendliness and willingness of the staff to go above and beyond to assist me. Kyle offered to come in that day and meet me for a test drive, despite it being his day off. I fell in love with the 2011 Mini Clubman! From love at first sight up until I was given the keys, the experience was awesome and greatly emphasized by the charisma of the staff. Kyle was knowledgable and seemed very passionate about his job, which is a huge plus when it comes to working with a salesman. The finance manager was great to work with as well. My boyfriend and I are so excited to take the Mini out for some rides and we couldn't be anymore grateful for the experience we had.

kehrke

Apr 14, 2014

Right away I felt welcomed and comfortable. Kyle Fetters was very personable and down - to - earth. The process was very easy and hassle - free. He made sure to answer all my questions and made the process a fun one - especially having the red bow on my newly purchased car! I would highly recommend this dealership and sales consultant.

fmarikim

Apr 5, 2014

Actually was fun to goto car dealership for a new car! Very knowledgeable, fair in price and didn't add in anything I wasn't looking for. Plus made the experience fun. I can't wait to be driving my mini!

AlfredDroveAMini

Mar 17, 2014

Excellent sales experience with Kyle. He's enthusiastic and knowledgable about the product, and straightforward in the negotiations - there were absolutely no surprises when I signed the lease papers to my new MINI. I'll definitely be back in another 3 years for my next MINI. Thanks Kyle!

MarthaMaxwell

Mar 1, 2014

Kyle was easy to work with. He answered all of our questions fully, helped us take a good test drive in the model we bought, and explained the differences between our trade in and the one we were buying. The next day he called to see if we had any follow up questions or problems after having had the car for a day.

ThomEvans

Feb 25, 2014

I accompanied my daughter recently when she bought a 2013 mini with the expert guidance of Kyle and assistance in developing the financials from Sheena. Kyle was exceptionally personable and knowledgeable about the product. His attention to detail and excellent communication skills were noticeable assets that made my daughter and myself confident we had the right person to work with. I would and probably will purchase a mini with his help in the near future. I also appreciated Sheena's ability to thoroughly explain the financing options and available warranty programs. With her help, I think my daughter made the very best decision regarding both and greatly appreciated her professional skills. If Kyle and Sheena are representative of your staff, I would compliment you on your excellent choice and obviously superb training. As someone who worked in human services for over 35 years, including supervisory roles, I have a particular appreciation for well trained first contact employees. It will bring me back to you. Thanks. Thom Evans(parent of Mara Evans)

aramsnave

Feb 25, 2014

Sheena was very helpful when it came to discussing financial options. She gave detailed explanations and allowed enough time to consider the choices. I would recommend Sheena if you have any financial questions.

ndog

Feb 8, 2014

After trying to deal with a different Mini dealer, it was really a pleasant experience dealing with Mini of Madison. I purchased my new Clubman S from M O M with Kyle Fetters as my salesman... he was great to work with throughout the entire transaction.I also talked with Steve Leger,the sales manager...He was also very pleasant and easy to deal with.The car was an order out, and Kyle kept me well informed during the build process. Prior to purchase we went for a couple test drives at Mini of Madison, and appreciated the low pressure sales approach. Overall M o M is excellent to deal with.

margiebauer

Feb 8, 2014

What can I say but EXCELLENT experience. What a fantastic dealership!! We were greeted by our sales person Lisa Stoffer who came outside even though it was snowing to greet us. We explained we would only be there for the day as we drove quite a distance and that we had a few dealerships to go to and that we wanted to test drive a Mini Cooper Coupe. Well the car that I saw in there ad was actually on the show room floor. They drove the car outside for us and my Fiance' went for the first test drive with Lisa (only has two seats). While they were out driving, Nathan took the time to chat with me and gave me some more information on how great the Mini's are...very personable young man. Then Steve Hefty did our appraisal and he took the time to personally introduce himself..and Steve Leger did the number crunching...Well we were offered a fair deal right away and I totally respected that. Then Sheena went to work on getting financing for me and we were able to go grab a bite to eat while she worked on that. She did tell me that it might not happen today..but..when we returned from lunch she had it all together and was able to get me a great rate and terms and payments very close to what I had in mind before even walking in the door. We had 4 dealerships that we had intended on going to but they were the 2nd in line and that is where we ended :) Absolutely a wonderful experience and so greatly appreciated..You guys ROCK!!!! I LOVE my new Mini :) Thanks for making this such a painless, pleasant process!!Margie Bauer

miner086

Feb 7, 2014

For my first time purchasing a car at a dealership I was pleasantly surprised at how it went. Within ten minutes of being there I felt comfortable talking with Nathan about the vehicle we were looking at. He was very knowledgeable about all things MINI and was able to answer all of my questions.One of the reasons I decided to stop in that day was the advertisement attached on the website for the 10yr 100k powertrain warranty. When I got to the dealership and learned about the details it helped close the deal. Sheena was immensely helpful while closing the purchase, as I was nervous about how that would go. Both Nathan and Sheena were very friendly and easy to work with.

GayleIsermann

Feb 2, 2014

We didn't plan to buy-just check one out! Kyle was patient and didn't pressure us or show frustration when we changed from one model to another...to another!! He knew we had to go thru our own process. And process we did! We ended up with a Clubman and we are very happy with it. Kyle has a good sense of humor and is patient to the end!

catalina25mph

Jan 2, 2014

The dealership does not pressure you to buy. I test drove some models, discussed pricing then made a decision to sell my used car and not trade it in. Kyle was patient and didn't press me to trade the car in to complete a sale. I also liked how the dealer communicated the "driving fun" of the Mini, whether on the test drives, during delivery or in follow up conversations.

splisa11

Dec 4, 2013

Kyle was patient, positive, funny, and a careful listener throughout my car shopping process. I bought my Countryman in September, and I'm still loving it more and more as I drive it. I was lucky to find such a great car match, and a great salesperson match in Kyle! I never thought I'd say that I enjoyed a car buying experience -- but I did -- completely!

gjohnston

Dec 4, 2013

Everyone there owns a Mini and has a passion for them. This made it a really fun experience. I will enjoy going back for service.

VickieWS1

Nov 26, 2013

We walked in on a Saturday to pick up a used Jeep my husband had purchased earlier, and there it was: an adorable Mini Countryman. We did not expect to buy another car that day, but as you can guess as I am writing this review, we did just that. I am an experienced sales professional, and it was fascinating to participate on the other side. A key moment came when I asked for a few more days to incorporate -and enjoy- the "emotional buy" as things were progressing quickly. My husband, the financial buyer, had already flopped over to the do-it-emotional side as he knew I was regularly pulled to the Mini aesthetic. Gone was the guy who encouraged me to buy sensible cars. This left me to be The Decider, as George W Bush would say. Kyle saw a need and filled it by moving the car off the showroom and suggested I drive it for the afternoon. He and his sales leader vetted appropriate numbers and we did the deal that day. Trade in of my VW was smooth and the pick up of the Mini was enjoyable with Kyle explaining all of the options, installing my plates and even charging my phone. Sheena was smooth and efficient with the paperwork. I love this car. I have always liked my cars, but I do Iove this one. Talk about an emotional experience.

Nasime

Nov 17, 2013

I went into the dealership knowing exactly which vehicle I wanted to buy. Kyle helped me get to know my Rav4, let me test drive it on different roads and at different speeds to make sure I was comfortable with it. He even let me drive it to my mechanic just to check it over (it passed the test). Overall Kyle was very helpful and friendly and he made my first car purchase a great experience! If you're in the market for a new car, go to Kyle!Sheena helped me with all of the paperwork and for how boring and tedious that can be, she made it painless. Sheena made sure she explained everything to me so I understood exactly what I was getting for my money. It was quick and easy and she was very friendly and helpful as well.

philipgloss

Nov 17, 2013

I purchased a MINI Hardtop about a year ago.... Kyle Fetters was my salesperson and he was exceptional. He absolutely went above and beyond my expectations to ensure that I was comfortable with pricing and financing, understood my new vehicle and was completely satisfied with my experience. Eleven months later, I am more in love with my MINI than ever! I have visited the service dept. at MINI of Madison a couple of times for oil changes and tweaks, I have been exceptionally satisfied with those experiences as well.

mpleighton

Nov 6, 2013

Kyle Fetters was great to work with. He took the time up front to understand exactly what I wanted, and what I didn't want. No high-pressure sales tactics, just friendly encouragement to buy my next car from MINI of Madison/Zimbrick. Kyle worked with the sales manager to get me the best price possible.Sheena Manthey, their sales paperwork guru, was very friendly, thorough and organized. She worked with lenders to get me the best interest rate possible on my car loan, and she explained in clear and easy-to-understand terms each document I signed and everything needed to know about my car purchase.

wally1

Oct 23, 2013

I recently sold my 2009 JCW hardtop to this dealer, and purchased a new 2014 JCW Paceman All4.Every step of the way, Kyle made the experience fun. He willingly accommodated me, even when I would change my mind regarding the type of vehicle that I was interested in buying.I've bought many cars over the years, and this experience was one of the most simple and enjoyable that I've had!Sheena was great with the financing and transaction paperwork. Very personable and quite competent!I've been active in the MINI community for many years, and I would not hesitate to recommend this dealership to any of my MINI friends.

Instinctivelyme1

Oct 5, 2013

When I purchased my first mini, a 2003 Mini Cooper S, i don't think i could have been happier with the overall experience. Then i bought a 2009 Mini Clubman S and again i was over joyed with an even better experience then before. My third purchase of a 2013 Mini Countryman S ALL4 took place in Madison and i must say that was the best yet. Everyone was nice and tactful and answered all of my questions, I will suggest to to anyone that Mini of Madison is the place to go.

AbS11

Sep 23, 2013

Buying a car can be a fun, yet stressful process. I would highly reccommend working with Kyle at Mini of Madison. He makes the whole experience memorable. He is very informative, charismatic, and patient. Thank you for making my first big kid car buying experience a great one!

thurisazlhb

Sep 19, 2013

We were glad to test drive with Nathan because he was knowledgable without being pushy. His casual sales technique was a great fit for us. He helped with decision making without pressuring us in one way or another while being patient even though we kept him well after close. His minimal cologne was also a great aspect of test driving with Nathan. My husband and I are both scent sensitive, so we were grateful to not be working with a classic over cologned used car salesman.

Sebalo19

Sep 18, 2013

It was a pleasure working with Kyle, he was patient and attentive. He was also very responsive to my phone classand emails. I would highly recommend Kyle and Mini of Madison to my friends in Milwaukee, I was worth the ride.

MAJ1132

Sep 16, 2013

This is my fifth lease and by far the smoothest, non-time consuming experience.Kyle made it an easy, hassle free experience. I would definatly use Mini of Madison again.

markghermanson

Aug 5, 2013

My overall experience at Mini of Madison was excellent. Kyle was very helpful explaining the differences between the different models and option packages available. I would recommend a Mini to anyone who wants a fun car to drive. Mini of Madison had the best selection of any dealer in the midwest, including Minneapolis and Omaha!

Stevenpa7

Jul 30, 2013

Kyle was a great, non-pushy, salesman. I went to the dealership with one specific car in mind and he didn't try to talk me into anything else. He simply showed me the car, and then offered a test drive on the spot. Kyle was very personable during the test drive and afterwards while helping us with paperwork. Shawn helped us with the financing paperwork and was also very professional. We were in and drove off with the car in about an hour and a half. Great overall experience!

jmpatl

Jul 30, 2013

Kyle was super professional and very knowledgeable. We really appreciated the fact that even after we were done with the purchase of the car, he wanted to sit down with us to go over all the controls of the car patiently!

judithirene

Jul 15, 2013

I found the perfect car at Mini of Madison after a long search and contacted Kyle. He immediately responded and a appointment was set up. I live 2 hours away from the dealership and had to change the time of my appointment that morning but Kyle was extremely accommodating.He was very helpful and not pushy. It was a easy transaction. Love my new to me SUV!

tlm7720

Jul 10, 2013

Kyle was personable and knowledgeable and was not a "pushy" salesman. Kyle also took time to go through all of the Mini's features with me, which not all dealers do in my experiences. Overall a good experience at Mini of Madison.

cjarosh

Jun 28, 2013

Kyle was very helpful and knowledgable. He was very patient and showed me several available vehicles, and he answered all of my questions as we went on a very thorough test drive! Kyle made the experience very positive, and I would highly recommend working with him if you're looking to purchase a MINI.

MaxChen

Jun 4, 2013

Recommend!Don't really know how to rate customer service because I just have been the dealer shop twice. But overall I will say it was a very good experience for me when buying a new car.

kleinkr

May 17, 2013

My buying experience at MINI was great! The staff was incredibly friendly and knowledgeable. Kyle was extremely informative, laidback and not at all pushy with his sales pitch. He was able to match me with the perfect MINI and was willing to stay past closing time on a beautiful Saturday to answer my questions and assist with my purchase. Dave was very helpful and detailed, giving me all the necessary information to finance my MINI. I would definitely recommend MINI of Madison and will surely consider them for any future purchases!

britgirl1821

May 17, 2013

Kyle was super friendly and helpful during the whole process, even after the sale. I would recommend Mini and especially Kyle to anyone looking for a new car. I love my Mini countryman and I'm so glad Kyle was there to help and answer all my questions.

cashew19

May 15, 2013

Kyle was really great to work with. He was very friendly & very informative. Will defintely consider Mini of Madison for future purchases. Thank you for all your help!

Cyberspidey

May 7, 2013

The best car purchasing experience I've ever had! Kyle was knowledgable and detailed. He matched me up to the perfect Mini and I was not an easy sell.

kluese

May 2, 2013

We were excited to purchase a "new" used mini for our 16 year old daughter. On the drive home from the dealership after picking up the car, I noticed a chip in the windshield, which on further inspection was a large number of very small chips on the windshield. I immediately emailed Nathan to tell him about the problem and he assured me that it would be taken care of. I took time off of work to bring the car to the dealership for windshield service and upon arriving was told that there was not an appointment for me. Next, we arranged for the windshield repair folks to come out to our home to fix the problem. After multiple calls, they finally arrived and told us the entire windshield would need to be replaced and gave us an estimate of approximately $487 to do the work. After contacting Nathan about getting this work done, I was told that Mini of Madison would not cover the cost of this work and that Chuck was "skeptical" about our story. I followed up with an email back to Nathan that included my original note to him with the time signature showing that I sent him this note less than an hour after taking possession of the vehicle. This customer service has been horrible and we will end up fixing the car out of our own pockets.I should also mention that Nathan had given me a price quote for this car of $13,500, but when I went into the dealership to inspect the car, Chuck told me that he could not sell it for less than $15,000. My husband and I were not at all happy with this "bait and switch" tactic, but we went ahead and purchased the car. Again, we were excited to get this purchase done for our daughter. We paid cash for the car, did not quibble about the new inflated price and then were not even given the courtesy of fixing a problem that clearly happened out on the Mini of Madison lot. We will not purchase another car from this dealership.And, if this is how a high end dealership deals with customer service, people are going to take their business to other luxury brands or to other mini dealers in the region. When my friends ask me about our daughter's car, I give them this full story and recommend that they not do business with Mini of Madison.Worst customer service I have encountered in a long time.

kimk6418

Apr 24, 2013

Love my car and the buying experience was exactly what I had hoped for. Kyle was helpful and I did not feel pressured. Thanks again!

Calvertmini

Mar 15, 2013

Stopped by to test drive a Mini and the dealership was just closing. Luckily Nathan was willing to stay late and let us test drive an 09 Mini. I loved the car and bought it after talking with Nathan a little more. After picking our MIni up a couple of days later we were thrilled. We like the car more every day, Thanks!

helmer

Mar 9, 2013

I had a wonderful experience at MINI of Madison purchasing my new car. Kyle is very personable and made me feel very comfortable when looking at the car I eventually bought. He was not pushy and made the experience fun!

DanaJ

Mar 1, 2013

I just purchased a new Mini Countryman yesterday. I want to say that Nathan Anderson was SO great to work with! His patience and his knowledge about the Minis really helped make my big decision a smooth process. I will be telling anyone who compliments my new car that they should stop in at Mini of Madison and ask for Nathan! - Dana J

lkrweg

Feb 12, 2013

Kyle was very friendly and helpful. He provided excellent customer service. Answered all our questions and was very detailed in explaining all our options. Thank you for everything.

jmaestre

Feb 7, 2013

We are very happy about the Dealer, they have great people working there and very nice. All the time trying to make feel great. Thanks a lot and for the financial services too.Thanks,Jaime

Benske120

Feb 7, 2013

Overall experience was very good. Nathan was very accommodating and professional. He was personable, asked questions and listened. Dealership is clean and nicely organized, we appreciated the play area that occupied our 3 year old while we were having conversations.The worst part of dealer experience has been this dealerrater review process; very clunky and disconnected from the rest of the sales process.

plombs

Jan 28, 2013

Each employee I encountered was very friendly. Everyone, especially Nathan, went out of their way to answer all of my questions and find me a vehicle that was the perfect fit. I felt very at ease throughout most of the process, and received better service then I did at any of other dealerships I visited during my car buying purchase.

christpherr

Jan 11, 2013

I had a great experience working with the team at Mini of Madison. Everyone was super friendly, helpful, and patient when working with me. The delivery process was smooth and simple, and everything regarding features and maintenance of the car was explained very extensively.

Smsmit27

Dec 28, 2012

I had such a wonderful experience with buying my Mini at the Mini of Madison. Everyone was patient and VERY kind to me. I would recommend this dealership to anyone!

aasare

Dec 18, 2012

This was my first vehicle purchase. I wasn't excited about it but it was important that I purchase a vehicle before winter arrived. If I had more time to shop around I would have avoided Mini of Madison all together. I purchased a 2011 Nissan Sentra. I was told that it was on an auction site and that it had been tagged so the lowest price they would take would be the sticker price. I mentioned to Sheena that I am not interested in haggling and I do not see the point in going back and forth on a price. I first looked at the vehicle in mid October, the purchase was finalized in mid November! Why? That is a good question, I assume because they were looking for a better price to come from the auction and it didn't so "selling it wholesale and locally" was a better option. The original price was 11987. I offered 11700 and that was not enough, a month later Sheena sends me a text message stating that the vehicle is now 11495. Lower than what I offered to begin with. I am sure if I had been in a situation where I was able to wait a bit more, the price would have come down further. I had been receiving texts every week with a lower price before I figured that 11500 was a good price for a 2011 with 31000 miles. I came in to purchase the vehicle on a Saturday, David the finance manager was very polite and did his job well, except for a minor second key issue and a replacement key policy. I am not sure if it is appropriate to air out the whole interaction but Shawn the new car sales manager came and said that there was nothing he could do and the company had to balance customer satisfaction with profits. If that is not some of the worst things I have ever heard from a manager-of any company- I do not know what is. After explaining to Shawn that I did not agree with him and after he told me his hands were tied, he said he would meet me half way on purchasing a second key. I do not know how that is possible when just minutes before there was nothing he could do and it was my option to sign the key replacement policy- which would indicate that I had been given two keys to begin with. I told Shawn that that was unethical and inappropriate. He said that that was what I could do because people do that.... After Shawn was no help, David offered to pay for the other half of the key out of his own pocket because I explained that that was quite shady what Shawn wanted to do and coming from a manager, inexcusable. It was above and beyond for David to offer to pay for my half of the key. I should mention, I still have not received the key but I am hoping that will happen soon. Finally, when I finally signed all of the papers and had the keys placed in my hand I left. I stood in the parking lot for about 20 minutes with my mom going over how to use the car, figure out the lights, mirrors, radio, and controls. No one showed me the vehicle in detail I guess that may be a good thing for them because then they would have seen how their detailing was not very detailed at all. About two weeks later, my mother mentioned that she thought that the car was missing an antenna, I called Sheena to ask if my model had an antenna and she said no, that the newer vehicles don't come with antennas. I went to look at the same model vehicle at the Zimbrick Nissan dealership and I saw that my model does indeed come with an antenna. I called to see how much it would cost to get one and the Nissan parts manager told me about 40-50 and that my warranty didn't cover it.I called Chuck to ask him for the information about Zimbrick management and who I could contact to air out my final frustrations. He told me there was no one because each dealership was ran individually and that I should send him the letter. I was not sure if I believed that and after I went in that evening to talk to him, he told me again to write the letter and he would pass it out to the general management at their next meeting. I aired out my issues to him, though, when I look at the situation in its entirety are relatively small and minute issues, but they are most definitely issues that should not have been. By the end of the meeting he offered to put on an extra antenna he had in his drawer and to discuss with David and Shawn what happened when I came in to purchase the car. Chuck tried to put the antenna on, but the actual issue was that the previous antenna has broken off. He told me he would set up a time for me to come in and have it installed and settle the second key issue. This was about three weeks ago at the beginning of December. I have yet to hear anything from anyone. This was my first car buying experience and my first and last time dealing with Zimbrick Mini of Madison. I would have hoped this would have been a lot smoother and easier an ordeal. The only Core Value that I saw from the Zimbrick Mission Statement came from David when he offered to pay for my key out of his pocket. I would not recommend this dealership to any of my friends even though the name is well-known in town. The service and experience were subpar.

jahohlbein

Dec 11, 2012

I came in to look at a used van that I had seen listed online. Kyle was very helpful with my questions and provided subperb customer service. The dealership was extremely professional making our overall purchase experience a good one.

hhkeating

Dec 11, 2012

Kyle is a fantastic salesperson. We appreciated all of his help in making our first car dealership experience very positive. I especially appreciated his tutorial on the car explaining how things worked in detail.

moonshop

Nov 25, 2012

I had put off buying a used car for months because I didn't want to deal with the hassle. I wish I had gone to MINI of Madison much sooner. Kyle was friendly and matched me up perfectly with what I was looking for. He made the experience easy and painless. Thank you to all the staff that made sure I was taken care of! I'm very satisfied with my experience.

thatoneotherguy

Nov 23, 2012

Overall a very good experience. Everything was easy and well explained. I bought a used car from a manufacturer Mini doesn't generally carry and Kyle wasn't afraid to admit when he wasn't sure about something, which he then found out for me. I appreciate this much more than if he would have made something up and I would later find out it wasn't true. A couple times I had to remind him of what he was going to find out for me, but other than that he was great. Very friendly and easy to talk to

mackinacgal

Nov 19, 2012

Buying is MINI is supposed to be fun and my experience at Mini of Madison met my expectations. It is easy to tell that Kyle loves cars and especially Mini's. He is quite knowledgeable about these cars and obviously wants to make the sale. This was probably my best experience in buying a car as I never felt pressured and I really felt like the team there wanted my business. Kyle is low key, non-threatening and personable. I highly recommend this dealership.

jeffreydean

Nov 15, 2012

Nathan was very helpful and knowledgeable, and was able to present a variety of options that made it easy to make a purchase decision. Definitely no buyers remorse.

mariabrown

Nov 9, 2012

I loved working with Nate. He made everything super easy and worked very hard to get me what I wanted before I drove an hour to even look at the car. He was fun and not at all pushy.

rmaczka

Oct 27, 2012

MINI of Madison generally and Kyle Fetters in particular were excellent to work with! Friendly, knowledgeable, helpful... inspiring, even. And the car? Phenomenally fun to drive!

mart1082

Oct 9, 2012

Kyle couldn't have made this progress any smoother. He took care of the big questions first, clarified what I was looking for, and then ran with it. Any time I was unsure about anything, he took the time to address my question or concern and made sure I was comfortable with where we had ended up. He was extremely knowledgeable about all the vehicles we looked at as well as just the brand as a whole. I really felt like I was be welcomed into a family of sorts, which I really do appreciate. It's just the little things that really made this experience enjoyable.

Anne Quaerna

Oct 8, 2012

Great service. Prompt and friendly. I already knew what I wanted so they really didn't have to do much of a sales pitch. Everyone was very helpful.

david.retan

Oct 2, 2012

I have always wanted a MINI Cooper. Kyle, Shawn, and Dave were extremely helpful working with me to complete a deal that enabled me to lease the car I really wanted. Thanks guys !

Kodsan70

Sep 29, 2012

My experience at Mini of Madison was a pleasant one, thanks to Kyle Fetters. In general, staffs were courteous and welcoming. Kyle you are a good man. I must say that your genuine interest to assist me with my request and to answer my questions in a knowledgeable way helped me in my decision making to purchasing my car. Your love and passion for what you do is very evident when you explain things out in a simplified way. Kudos to you. Kyle you are really a good sales man. You are well informed and knowledgeable of your material. I truly appreciated your effort in making it easier for me and yes I would make another business with you in future. Ride on and best of luck.

alexanderwelove

Sep 19, 2012

Mini of Madison was wonderful, especially Sheena Manthey and Dave Fosco. Sheena was so pleasant to work with, always courtious, friendly, answered our questions and if she didn't know an answer she found out quickly. We had a certain amount of money to work with and she made it happen. We will be back to buy our next car from you! If anybody needs a used vehicle this is the place to get it from!!! Also Dave Fosco was very friendly also. He made the financial part of it very easy! THANKS Mini of Madison for making the car buying process so enjoyable.

butterfliesforeve2003

Sep 18, 2012

I'm totally happy with the great cae that I got from Mini Of Madison.Sept.6,2012..They treated me like I was a Special person.The tech was informative,..I will never go back to the International of Milwaukee Mini...They were cold,and snooty..

rstorlie

Sep 18, 2012

I was not looking forward to shopping for a new car. Eddie sat down with us and asked questions to get an idea on what type of car I was looking for then showed me my options. When we took the car out for a test drive, Eddie explained all of the controls, pointed out the great features, made sure I was comfortable and most of all made sure we had fun. It was a no pressure sale, great experience and I love the car.

tkilcoin

Sep 14, 2012

Both Dave and Alicia went out of their way to show me and prepare the car for sale. I am very please with their service.

Marjolein

Sep 9, 2012

I had a good experience, but it took 4 hours to buy a car and that seems like a long time. After we set a price I still had to wait quite a while for the deal to be completed. It wa busy there so maybe that is why it took so long.

riccitann

Sep 8, 2012

When my wife and I came to the lot we were undecided on if this is where we wanted to spend our money. We met Kyle and he answered all of our questions and paired us with a car that met our needs and wants. We enjoyed our experience and it was very informative and fun. This is our first Mini but not our last. In a couple of years we'll be back for that convertible. Thanks to Kyle and Dave they did a great job.

will hughes

Sep 5, 2012

Every aspect of the dealings with Mini of Madison, including Kyle, were easy and pleasant. I received a good technical overview of the car and there was enthusism for selling without overselling.

ChipHunter

Aug 31, 2012

Kyle was flexible and helpful from the very start. Very committed to the dealership and also knowledgable about the car. Kyle and Shawn took plenty of time with me to match what I was looking for with what they could deliver, and they succeeded. Quite responsive both on phone and email. I am very happy with the vehicle they sold me. I am also extremely happy with the accurate representation of the pricing of the vehicle - no hidden surprises - which is important to me. I would work with both Kyle and Shawn again.

rstent

Aug 31, 2012

Kyle did an awesome job making sure my needs were met. His conversational style in the test drive put me at ease and open to share truly what I was seeking in a car. Equally important, he projected a personability in his demeanor and overall approach. During the downtime of the interaction, he shared a story about a Mini Road Trip and then proceeded to share pictures. His passion for his product oozed from the experience. He was discreet about sharing details on the trade in value. Again, Kyle rocked!

mabaker11

Aug 26, 2012

I was pleased with the overall sales experience and the follow up. Our motoring consultant, Eddie Arb, was awesome. Plus we love our new car.

abrusewitz

Aug 25, 2012

I went in to Mini of Madison in late June 2011, I had found a vehicle in their inventory online and knew specifically what I was interested in. I was scheduled to take a road trip to the west coast the next day. Despite the urgency to trade in my Mazda and head out of state the entire experience was very easy going. The interior of the dealership is accommodating and fun. I left with a great deal on a '11 clubman S. All around great car. Super fun to drive with way more room than you'd think. The electronic sterering and throttle gives the experience of playing a really good video game. The automatic transmission work with you, especially in sport mode. Super fancy car. I sold it a year later to get back to driving a manual transmission. I now drive a '97 ranger and a tuned up 2-stroke moped. Regardless, Mini of Madison was cooperative and pleasant from the moment I walked in to when I sold it.

lea.thomas.714

Aug 24, 2012

worked with us on financing. dealt with us fairly. willing to deal and compromise on details. this was a strange and complicated deal--son bought vial email and wire transfrers (he is in Kuwait) Kyle was patient with us Both Dave and Casey were wonderful with the finacing and the delivery.

BOOGNSH

Aug 22, 2012

Eddie is very personable and answered all my questions with respect and a positive attitude. The courtship started in spring (and I purchased in August) and he never gave me the impression I wasn't a valuable customer nor did he ever give me that creepy "sales guy" vibe.The dealership is clean and hip and very MINI. Ironically enough, my first new car was a Saturn and though I didn't buy it from Zimbrick (or in Wisconsin for that matter) I did have my SW1 serviced in the very same building that's now this MINI dealership. I loved driving my MINI Clubman off that lot much better than that Saturn, that's for sure.Motor On.-Devon

mbaumy

Aug 21, 2012

WE ARE LOOKING TO PURCHASE A USED TRUCK AND CALLED EDDIE TO HAVE HIM CHECK INVENTORY TO SEE IF ZIMBRICK MIGHT HAVE SOMETHING WE WOULD BE INTERESTED IN. NOTHING YET BUT EDDIE IS GOING TO KEEP LOOKING FOR US. ALREADY PURCHASED 2 CARS FROM ZIMBRICK (ONE FROM EDDIE) AND ANOTHER PLEASENT EXPERIENCE SO FAR.

cynthia.statzdybdahl

Aug 15, 2012

It was a pleasure working with Mini of Madison. I have wanted a mini since they came to the US. Mini of Madison made the experience a pleasure. I had an excellent experience working with Kyle. You can tell he really enjoys working with Mini's.

asullivan2

Aug 10, 2012

Before I had even walked in the door, Eddie was incredibly helpful throughout the entire process. I was on the lot, looking at cars on my lunch break, and Eddie came out to me, helped me realize I didn't need to be in the unbearable heat, and I could get most of my questions answered inside. I stopped in a few times as I weighed my options between Mini and another car, and Eddie was never pushy, always informative, and just a great resource. A great experience.

garyt16

Aug 8, 2012

Only Problem was at end of month and you didn't make time for Sharon to be on title. Was too busy we were told.Sharon could have came same day different time but you wouldn't make time for that. If we want her on the title, now we have to go to DMV to get that completed. More time and money.

used buyer

Aug 6, 2012

I cruised the web on Autotrader.com and found the car that I was interested in at Mini of Madison. I also went to Mini of Madison's site to get a feel for the company. I went to the dealeship on a very very hot day. One of the first things that Kyle Fetters did was to offer me a bottle of water. I had very limited time to look that day, but came back and did a test drive with Kyle. Little things like mis-placed titles were not a problem to wrapping up the deal. i am very satisfied with my purchase.

jrschwetz

Aug 3, 2012

Sheena was very polite, easy to talk with, not pushy, did not try to add on anything. She listened to us, found every answer for us, and helped us out the next day as well when we had a question. She knew we had a time limit, and used all of her resources to make it happen in the time that we had.

ljgrant55

Jul 27, 2012

Sheena was great, I found the car, but unfortunately after someone else decided to take a test drive and put a hold on it. Sheena called me when they didn't take it, but again, unfortunately I arrived after someone else had taken it and put a hold on it. After they declined the car she was able to fax me the paperwork to put a hold long enough for me to come take a test drive. I love the car and would definitely refer Sheena to anyone else looking. When I'm ready to replace this one I'll definitely come back. Thanks Sheena for all you did for me. Thanks for the picture too, it's those added things that make it more enjoyable.

detnap

Jul 27, 2012

Eddie was great and helped us out. We needed a part and he got it to us very fast. We would just like to thank Eddit for his help.

SRower003

Jul 26, 2012

This was the best car buying experience that I have every had! Eddie was extremely knowledgeable and very friendly. Eddie worked to uncover my needs before he ever tried to show me a car. He was very helpful in coordinating the resources of the dealership to put me in the perfect car for us. The sales manager (Chuck) and finance (Dave) were also super friendly and very knowledgeable. I had visited another Mini dealership and have to say that Mini of Madison far surpassed my experience there. If you are any where near this dealership you owe it to yourself to connect with Eddie and the team here at Mini of Madison.

edelaguila

Jul 25, 2012

Sheena was an absolute pleasure to work with. From the moment that I walked into the dealership, she greeted me with a big smile and welcomed me to all things Mini. I wasn't too sure if I wanted a Mini, but Sheena convinced me. She was very knowledgeable about the vehicle during and after our test drive, and was very patient with my 101 questions! The financing process was the easiest I've ever experienced (also thanks to Dave, the finance manager) and the delivery was seamless, which ultimately concluded with Sheena taking a picture of me and my new Mini (with a giant bow on top no less - a very cute touch). Overall, I highly recommend Sheena and the rest of the Mini of Madison crew. Keep up the good work!

jdvarda

Jul 21, 2012

For a variety of reasons, this is the fifth car (4 new, 1 used) that we have purchased in the past 2 years from local dealers - two from Smart, one from Zimbrick used (Fish Hatchery Road), and one from Lancaster Scion (East). The reason for giving this review is, across the board, Kyle out shown his colleagues (most older and likely more experienced). Our experience with Mini of Madison has been top flight so far. We'll be back for service. Kyle, great job! Also, David Fosco - probably his second day on the job - did a nice job with the warranties and paper work. Mary and John Varda

mini2011all4

Jul 16, 2012

Very seamless process to trade our vehicle and purchase our Mini Cooper with less pressure and more attention to our needs than I've experienced in other used car-buying experiences. Kyle did a great job of explaining the vehicle and its features while understanding our familiarity with BMW features (we've had 5) and their commonality with the Mini Cooper. It was a pleasure to work with the team throughout.

jcline001

Jul 15, 2012

I would like to thank the staff at MINI of Madison and particularly Sheena Manthey who assisted me in the purchase of my MINI Cooper S Convertible. Even though I have bought a number of new as well as used cars, this was a unique experience in that I was purchasing a car that I had not physically seen nor driven and which was over six hundred miles from where I live. Im happy to say that with the help of Sheena and others, it was an easy and pleasant experience, one which I would not hesitate to do again. In my opinion, Sheena could not have done a better job. Her willingness to go the extra mile for her customer was refreshing and much appreciated.

hschlaef

Jul 11, 2012

Kyle took note of everything that I was looking for in a used MINI Cooper S and called me as soon as the perfect one came in that fit my needs. I didnt waste anytime getting in to test-drive the MINI. He made sure to go over every detail with me so I really knew it before even purchasing it. He worked with my dad and I when negotiating on a price for the MINI. Overall, he was friendly and very knowledgeable of the big investment he was selling me. I definitely recommend Kyle as a great sales person at MINI of Madison.

Caseywitt13

Jul 9, 2012

Sheena Manthey was very helpful in introducing us to the Mini. She answered all our questions fully. We were aware that she was new at her job but she did an excellent job selling us on the Mini. She was very professional. We were visiting our daughter who lives in Sun Prairie and decided to visit Madison Mini because we have always been interested in the mini. After dealing with Sheena and test driving a mini we were sold. We returned to Minnesota the next day and received a follow-up call from Sheena on Monday. After taking time to do some research and thinking we decided to purchase a mini from Madison Mini. Sheena was very efficient handling the purchase long distance. My husband and I have never purchased a vehicle this way but it was painless and Sheena did an outstanding job organizing everything to seal the deal. We think that Madison Mini has an excellent employee in Sheena. When my husband arrived to pick up our Mini there apparently wasn't enough help in the Financial Dept and there was a delay in setting up the loan. Otherwise the entire experience was great.

Schaller

Jul 7, 2012

It has been a pleasure working again with Zimbrick of Madison. We truly enjoyed our 2003 Beetle Turbo for the past nine years and look forward to the same enjoyment with our 2012 Mini Cooper. We also enjoyed meeting and working with Sheena Manthey. Shes very professional yet she is easy to converse with and knows her product.. She spent a lot of time with us and went out of her way to make certain we were satisfied with our purchase. She even did a couple follow-up calls to answer any questions we may have had now that were home. Shes a nice young lady who we believe will go a long way in the sales business. One interesting event happened just before we got home. We stopped at our local grocery store and just as we were about to leave the parking lot, a lady knocked on the window and said what a nice looking vehicle we were driving. Its a nice looking vehicle that were certain will catch a lot of eyes.Again, thanks for the great experience and thanks to Sheena.Sincerely,David & Kathy Schaller3 Cinnabar LaneGalena, IL 61036

southwoodmatt

Jul 5, 2012

Great to deal with. Very helpful in getting a loan. They kept me in the loop when my Mini was ordered. Have already recommended them to friends and family.

Leslyscott

Jul 4, 2012

Eddie was extremely pleasant and down to earth and patient. He was accommodating and flexible. He made my car buying experience a really positive one and I would definitely recommend mini of Madison and Eddie, specifically, to friends!

pbringle

Jul 3, 2012

Our experience with Eddie was great from start to finish. He made us feel welcome and relaxed. A new car purchase can be a stressful time, but we were at ease throughout the process thanks to Eddie. His manner was friendly and professional. We never felt pressured or rushed. It was well worth the trip to Madison (we live in Neenah) and I would certainly recommend your dealership and Eddie to anyone.

stephhurtig

Jun 26, 2012

I purchased a vehicle from Eddie Arb in 2011 and it was by far the best experience I've ever had at a car dealership! I'm a women and often get taken advantage of when looking for a new vehicle, but Eddie Arb was so helpful in finding me a vehicle that fit me and what I was looking for. I was able to stay within my budget I had set and still was able to get everything I was looking for in a vehicle!! I have now had my vehicle for about a year and I'm still loving it!!! I can't thank Eddie enough and will definitley go through him for any other vehicle purchases I plan to make in the furture. Thanks so much Eddie, you are great!!!

catsandlassos

Jun 25, 2012

Kyle offers great, personable support and it was a pleasure working with him to purchase my second Mini. The overall dealership doesn't offer quite the caliber of service that I got spoiled by at Dreyer Reinbold Mini in Indianapolis but I would not hesitate to work with Kyle again and I will recommend him (and Mini!) to family and friends in the Madison area.

kpaulos

Jun 22, 2012

Eddie was great to work with and really helped me find the perfect car. He gave me a thorough run through of how the car worked before I took it off the lot. Great job Eddie! Would definitely recommend him to others in the future.

rjmorg

Jun 21, 2012

Took my 2008 Mini in for service work. While there went for a test drive in a similar 2012 Mini, with Kyle. Ended up jacking up my license plates & replacing everything inbetween, except the floor mats. Kyle was a pleasure to work with.I'd give a top notch rating to Keith M. in the service dept., also. Keith is a very pleasant/congenial person, and very forthcoming with technical information. I learned a lot in my conversations with him, and he should get equal credit for my decision to buy.

houghdan89

Jun 21, 2012

I had a great time and the customer service was the best I have ever had Eddie was very friendly and was superb and was super hopeful. Eddie and Casey helpped me stay in my price range and helpped break down payments. The price was amazing and I would highly recommend mini of madison.

bmorris1948

Jun 20, 2012

Eddie is one of the best sales professionals in the car business I have dealt with in over 30 years of buying automobiles from minivans to Beemers. He is very engaging, fun, and super knowledgeable about the brand. I thought his service was so outstanding I bought him a restaurant coupon so that should say it all. I am a loyal customer now and recommend MINI of Madison to friends and colleagues and Eddie specifically....Bob Morris

Susan Merklein

Jun 20, 2012

Kudos to Mini of Madison and their well trained, professional staff. I have already told many people of my great experience with your dealership.Folks are anxious to hear the why's and how's of my Mini. I tell them that I have had an secret love for these cute cars for some time, but honestly the day we drove around Madison looking for new possibilities to replace my car, I never dreamt we'd actuallly buy a Mini. We just stopped in to sit in one of the convertibles for fun. That's when Eddie Arb intrigued us with his knowledge of the vehicles, his wonderful personality, his aim to fulfill our needs in a vehicle, and most of all his very own passion for the Minis. NO PRESSURE. Loved that! He stayed late so that we could test drive and welcomed us back on other days to test drive more.We were very pleased to discover the Countryman and are thrilled with it. From beginning to end the both Eddie and Deleena made our trade and purchase a very good experience. Service, service, service!Thank you a million,Susan Merklein

Badger99

Jun 19, 2012

Everyone is really helpful and very willing to help. They get things done in a timely manner also. I would definitely recommend this dealership to friends.

fastcar2

Jun 11, 2012

Kyle Fetters was my salesperson, and I cannot say enough good things about him. He made this buying experience a real pleasure!Because I am a couple hours away from the dealer I had to relay on Kyle to give me honest interpretation of the condition of the vehicle. Once I saw the car I am happy to say there were no surprises.I would buy another car from him!

bglsctshop

Jun 4, 2012

My wife and I live in an area which was equally distant from Mini of Madison, known as MOM, and another dealership in the Chicago suberbs. We are about 2 hours from both locations. We spent time at both asking multiple questions in each location. We felt that MOM a friendly environment. Everything felt relaxed and layed back while still making us feel important. They were flexible, helpful and willing to listen. While they gave us the information we needed, they never made us feel pressured. When the car arrived, they made sure is was ready in time to get the current financing special in under the deadline. This included getting all of our dealer location add-ons done, a couple of last minute accesories ordered and staying open past closing time in order to make it convienent for us to pick it up. They also followed up with emails and phone calls to make sure everything was going well after the conclusion of the sale. Both dealerships were very close in price, so the environment and people were the deciding factor. The only drawback is the lack of Saturday hours for the maintance department like the suburan dealership, but we decided that wasn't enough to shift us towards Chicago.

chan.voeltz

May 30, 2012

I had an awesom experience w/ Kyle Fetters the weekend before the 2012 Memorial Day weekend I stopped in the Zimbrick Mini of Madison to test drive a Mini Cooper Countryman. Kyle took me out on a test drive and I had an awesome experience w/ this test drive. Kyle covered the ins and outs of all of the basic controls while on the test drive. After completing the test drive I asked Kyle to see the inventory of Countryman's Zimbrick had in stock. I found a delightfuly loaded 2012 Countryman on the lot and Kyle and I began the work for a purchase of this particular Countryman. Kyle was great to work with, he has a great personal knowledge of the Cooper brand, and covered all of the details of a trade. As fate would have it, I had a change of mind on the trade in I was going to make for the Cooper. Kyle was very good w/ his communication both w/ emails and via cell phone, I provided a challenge for Kyle to say the least, and Kyle met my challenge head on w/ great flexibility and resolve. I worked w/ Chuck Ebbs who was very friendly and a great person to work w/ on the different trade-in vehicle I had and was treated more than fairly w/ a trade-in price and terms were met for all amounts for the price of the new Countryman and trade-in. I worked w/ Shawn Ennis who is also very knowledgable w/ Mini Accessory parts, I was able to get a few add on accessories w/ Shawns personal assistance.Working w/ Daleena on the financing and additional options Mini had to offer was an awesome experience. Daleena is a very knowledgable and personal person w/ a great sense of superb customer service, Daleena provided additional information regarding other programs Mini offered on new car sales, I was able to purchase two additional options for extended service and a Zxylon paint protection package as well w/ the assistance of Daleena's knowledge and support. Kyle, Chuck and Shawn also fit into the category of keeping the customer completely satisfied w/ their knowledge and sense of superb customer service. I am very satisfied w/ the purchase of an 2012 Mini Countryman, thank you to all staff at Mini of Madison for your superb assistance.

michaelhfarrell

May 27, 2012

This is a great dealership, and Kyle and Daleena were both very helpful and friendly. I actually live in a different city, but stopped in at Mini of Madison one day to look at another car that they had on their lot ... no appointment, just based on something I saw on their website. Kyle walked out and struck up a conversation in a pleasant fashion. He answered my questions, and artfully brought in his manager to answer a couple of questions he didn't know the answer to. In contrast, the Mini dealer closer to my home had been rather standoffish and unhelpful. After some continued conversations, I decided to make the drive to Madison a few more times to make this purchase. Kyle also did well on the telephone and e-mail. I guess I shouldn't be surprised by the service here, since Mini of Madison is a Zimbrick dealer (my wife and I had bought 2 cars previously from Zimbrick dealers and were always impressed by their customer service).Anyway, Daleena was brought in at one point to go over the possibilities of a lease versus purchase. In that meeting she did the usual conversation about extended warranties and protection stuff, but it ended up coming off as useful and informative, as opposed to annoying like those conversations usually are. I was charmed by all of the employees, who seemed enthusiastic and friendly - even the parts guy was nice.I would definitely return to this dealer, and recommend it to others.

bnlarson

May 23, 2012

I was really happy with my experience! Kyle was super knowledgeable in the cars and was really sure he knew exactly what I wanted! He communicated really well by getting back to me AND checking to see how I liked my car so far.

sonjalee

May 21, 2012

Kyle was my first person of contact as I was browsing the lot. He provided just the right amount of assistance - he didn't bug me but I knew he was available if and when I had questions. Kyle is very knowledgeable about the vehicles and his enthusiasm is contagious. Although they did not budge on the price, Kyle and the team at Mini of Madison worked hard and got me the exact car I was looking for - and I love it. The show room is full of different vehicle styles and options for comparison. I would highly recommend working with Kyle - even though he forgot to throw in the mini coffee mug I hounded him for! Happy Motoring.

yarbwom

May 11, 2012

It was a very enjoyable experience purchasing a car from Mini of Madison. The staff is friendly and helpful. The showroom is clean and contemporary, and properly showcases a very unique product in the marketplace. I would recommend them to anyone.

slacy75

May 8, 2012

I wasn't sure what type of car I wanted to buy. Itest drove 3 different ones. Kyle was the sales rep that new his stuff about the mini. The sales people at the other dealerships , to me, didn't seem to care if I bought a car from them or not. Kyle was answering questions about the car I didn't even ask yet. My Clubman is my very first brand new car and my experience at Zimbrick Mini very good.

Schradergs

May 7, 2012

Went to dealership to buy new Countryman S All4. Kyle was our our salesman. Was very helpful with the options and features of the car. He seemed to have a genuine passion of MINI and it showed. We were in the dealership for along time, but kinda our fault due to wanting to take delivery same day. They were willing to assist with that. Dealership was clean and appealing.

DChE

May 2, 2012

Kyle was my main contact at Mini and he was (and I believe will continue to be) fantastic to work with. He knows the cars well and took the time to help me define what I wanted in the car. Once that was figured out, he and Shawn were able to track one down and get it to the dealership within enough time that I could still take advantage of some of the current deals. I'm looking forward to a continued excellent relationship with the dealership.

bridgettemarchu

Apr 30, 2012

Kyle and his manager Chuck and their loan officer Daleena were all a pleasure to work with! Everyone was very friendly and helpful, and I was thrilled with the price of the car I bought as well as the amount they gave me on my trade-in. I would definitely do business with this dealership again, and also recommend them to my friends.

Leon J Nicks

Apr 26, 2012

I have been dealing with Zimbrick for years and wanted to remain with a Zimbrick Dealership because follow up, service and attention to detail. Everyone I dealt with was professional and my questions were answered clearly and with the best detail.Kyle was great to work with and I have nothing but good to say about him. Daleena was as well very helpful and patient. Chuck was a great guy and again had an excellant experience I will be back again and as always will give high ratings to this dealership,it was a pleasure

susilu

Apr 20, 2012

Alicia is Great!!! She is very friendly, knowledgeable, helpful, you name it! The dealership is great as well! Very nice showroom! I have also dealt with Kevin in the service department - he has been very nice & helpful!

TomMueller

Apr 20, 2012

Kyle was the friendliest salesman we have ever had the experience of working with ---EVER. He was there to be as informative as possible. Kyle is extremely knowledge about the Mini, along with his love for the car. He took the time to pass his knowledge onto us and we know he will be there with any questions we will have in the future. He went the extra yard to make certain that our golf clubs will fit into the Mini convertible which enabled us to close the deal!!!

Mad Mike

Apr 18, 2012

Alicia was very helpful when we were looking for a new car. She listens well & understands our desires. We will definately go to Alicia when the time comes for another MINI - which is not to far away.

jamboree82

Apr 18, 2012

I reviewed Alicia this way because she was, without question, the most positive experience I've ever had in a car dealership. Granted, I haven't had many opportunities to have such experiences (as this was my first real automobile purchase), but the only reason I walked out that weekend as a MINI owner was because of Alicia.She exuded warmth, personality, and professionalism. She is such an asset to your dealership. I will always remember my experience, and it will always make me smile.Sincerely,Jason

abrechlin

Apr 18, 2012

She assisted me in purchasing the perfect car for me. She was friendly and courteous during my search and selection. She has also been there for me since I purchased the car last year. Whenever I have had a question, she has responded in a timely manner and done her best to answer my question. All of the staff at Mini of Madison have been great to work with.

jpbmini

Apr 18, 2012

Alicia was great. Very energetic and knowledgeable. The car has been great as well. I would definitely recommend the cars and the dealer to others.

kathina6

Apr 18, 2012

Alicia was a pleasure to work with. She went above and beyone to make my buying experience quite simple and enjoyable. I would definitely recommend visiting the Mini Dealership and seeking out Alicia for your next car buying experience.

haylecat

Apr 14, 2012

Kyle was great! He is enthusiastic about his job and his product, extremely friendly, and very helpful. He clearly cares about providing great service for his customers. He followed up with me several times both during and after the buying process, and made me feel very comfortable about my purchase.

dbjernin

Apr 13, 2012

Kyle was friendly and helpful from beginning to end. He knows his product and does a great job of selling without being "pushy". I would highly recommend Kyle.

mikhfarah

Apr 6, 2012

Kyle helped my wife and I find a good used car deal. He was courteous and knowledgeable of the cars we looked at and was present throughout the whole car sale process. In the future we will be calling him for future car needs.

TSauers

Mar 22, 2012

My experience with Mini of Madison was excellent. I had a scheduled appointment with Kyle Fetters to look at the 2012 Mini Countryman All Wheel Drive. When I arrived for my appointment. One of the cars I was interested in seeing was parked in front - awaiting my purchase - that was the car I purchased. Kyle was friendly, thoughtful and experienced with his product. He aimed to please me by asking questions and allowing me to explore the car fully on the road and in the garage. The process of buying the car took longer than anyone expected and Kyle made sure the whole time that the waiting time was used efficiently on getting to know the car. I highly recommend him and will recommend him to others. Darlene Fridono was also super to work with. She too was friendly and experienced. She walked me through the financing portion and provided me options. I am not the type of person who needs hand holding or likes a hard sell. Both of these employees saw that and reacted appropriately. I never felt like I was being forced into any decision I did not want to make.

Flooring Center Baraboo

Mar 10, 2012

I came into mini of Madison to look for a new vehicle. Kyle helped me pick a the right car ( cooper coupe JCW) and helped me with my trade. Overall my experience was great! I feel like I got a fair price, and the knoledgable staff, Kyle and his manager, were very helpful.Five stars!!!

nikki.m

Feb 26, 2012

I would highly recommend working with Kyle if you are in the market for a car. He was a great salesman. He was really enthusiastic and knowledgeable, and he quickly followed up on any questions I had (both in person when I was at the dealership and by e-mail). He wasn't at all pushy, which I really appreciated since I needed a little time to reach a decision. I definitely felt like he wanted the whole car-buying experience to be a good one for me, and he was willing to do what it took to make that happen.

curtback

Feb 10, 2012

If you are in the market for a new or used vehicle, I would highly recommend this dealership and it particular Kyle Fetters as your Sales Representative. After shopping for a vehicle all day, Kyle was the first sales person to listen to my needs and match them with the vehicles on the lot. Because it was a blustery evening, Kyle brought the vehicle inside so that we could look over the car in the comfort of their attached garage.

pohlkamp

Jan 20, 2012

Kyle was very knowledgable and friendly. He provided answers to all the questions I asked, and was diligent with follow-up when additional information was needed. All-in-all Kyle helped to make our buying experience postitive. I will recommend Kyle and the dealership in the future.

miniclubman2012

Dec 16, 2011

I live in Chicago and was visiting a relative in Madison and dropped by the dealership with my nephew on a Saturday when we had nothing to do. It was actually after closing hours for them, but they stayed open for us to look the cars over, test drive a couple and treated us better than I ever could have imagined. A couple of months later, I decided I really wanted a '12 Clubman, and I drove to Madison to order and purchase it through them, just because of the experience I had. The car came in 6 weeks later and I enjoy driving it every day. Yes, there is a dealer in Chicago near where I live, but Mini of Madison treated me so well, I couldn't imagine purchasing a Mini anywhere else.

amytyriver

Dec 10, 2011

My husband and I had only purchased one vehicle from a dealership prior to our experience working with Kyle at Zimbrick Mini and I was reluctant to even visit the dealership (because of the high pressure vibes I usually get when even entering a dealership lot). This experience was great and I am grateful that Kyle was the salesperson who approached me when I was there, because he didn't have that dreaded high-pressure-car-salesperson approach. He was extremely friendly, knowledgable, respectful, and understanding. I felt the price we negotiated on our car was very fair and most importantly I felt we got very honest answers to all of our questions throughout the process. We came away from this experience feeling very satisfied and we really appreciate the help Kyle provided. We would highly recommend him, as well as the dealership.

BrianTurany

Dec 9, 2011

Alicia was very accommodating with my demands for a multiple appointment changes, a ride to the dealership and my choice of vehicle. I thought I was being a pain, but Alicia took it all in stride and still got me the car I wanted at a good price.

adler.teresa

Nov 27, 2011

Kyle was an absolute pleasure to work with. He was professional, approachable, funny, and extraordinarily knowledgeable. I feel so very lucky that Kyle approached my husband and I when we walked in because from that moment forward, it was hands down the best car buying experience I ever had. A good salesperson makes the sale - a great salesperson makes the sale and everyone leaves the table satisfied, happy, and comfortable with the transaction. For as long as Kyle is selling cars, I'll be buying them from him.

laserrobottime

Nov 21, 2011

Went to Mini of Madison to check out a used Volkswagen that they had received on trade, and was very happy with the experience. Alicia, the salesperson I worked with, was great to talk to and showed a personal interest in getting me the car I really wanted.The interior of the dealership is suitably funky and modern, and offered free beverages for the brief waits I encountered. I would highly recommend this dealer to my friends -- as a matter of fact, I already have.

CaityC

Oct 27, 2011

I bought a used car from Mini of Madison. The customer service while buying was great. However, when I got my car home tons of issues came up with the car. It's an 06 Mazda 3 hatch. It was my first "new" used car, so I was very excited to have it. 6 months later the struts are completely shot, which is a $700-1200 fix, the back brakes have only 30% left on them as well. The serpentine belt needs to be changed, I cannot even turn on my air or heat due to the loud squeak from the belt right now. It seems like they fixed it up just enough to make it appear in really good condition... not to mention after the first week I had it the engine light came on - and after about 7 attempts to fix it they finally did for free. Which I much appreciated although it was not the most convenient for me as I moved to Chicago and driving back from Chicago to Madison is not easy. Anyway - maybe buying a new car would be best from this dealer ...I have just had the worst luck with mine and now I drive it half falling apart.

Janell

Oct 14, 2011

Kyle is a very energetic salesperson. He really went to bat for us on our trade in, which we truly appreciated. He took extremely good car of us and was positive all the way. We are very happy with our Honda.Thanks,Janell Solinsky:)

sean67

Oct 12, 2011

The complete team worked very well together, it was a pleasure topurchase from Mini of madison. Wasn't the typical routine of buyinga car. Awsume , thanks for your help.

Daiva

Sep 21, 2011

Today me and my father were looking for a vehicle for myself. We went in knowing basically what we wanted and were hoping for a reduced price of some sort. Kyle directed us to the car we wanted, and it had a nice discount since it was used as a loaner car. He took care of the paper work promptly, answered any and all questions (some we didn't even realize we wanted to ask!), and was extremely excited and passionate about his job. He seemed to love the cars, knew all sorts of facts and about the different features, and was extremely friendly and personable. He never made us feel pressured into buying the vehicle or any sort of extra features that we didn't really want/need. Kyle seems to be one of the friendliest and most excited salesmen I've met during my search for a car. Basically he did is job exceedingly well and I would definitely recommend his services to any friend of mine who is looking for a vehicle.

3706hilberh

Sep 19, 2011

The tailpipe of my fiance's 96 Nissan Altima rusted off the other day so I was looking for a car for her to drive. We needed something small, reliable in the Wisconsin snow, with a lot of safety features, easy on the gas, and FUN!!!! I was initially interested in the Hyundai Veloster but unfortunately due to Tsunami this car has been delayed and she needed it right not to get back and fourth from school. After browsing on the Madison dealer inventories I stumbled across a 2009 yellow mini convertible. Initially I wasn't thinking of a Mini because they are usually pretty expensive, but this one was only a couple years old and had just 20,000 miles on it and they had it listed at a very reasonable price near $21000. Obviously I wanted to see the car if only to test drive. Sent a note through the website to tell them I was interested in seeing the car. Within the hour Jeff Goldbaum contacted me to see if I could come in that night for a test drive. He put me in contact with Kyle Fetters. After seeing the car in person at the dealership my fiance was initially a bit nervous, because she knew if we test drove it we would definitely want to buy it and the dealer might not give us a good deal. Kyle the motoring adviser was very personable, asking a lot of questions about why we are interested in this type of car. He had a lot of knowledge in the features the car contained and explained why it was right for us. He also encouraged us to take a test drive. Even though it was very cold out he allowed us to drive around with the top down. This was after all one of the features we were most interested in. They heated seats were very comfortable in the front as we cruised around some scenic areas in Madison. Kyle never complained as his teeth chattered in the unheated back seat, but he was very enthusiastic when we decided to put the top back up. Back at Mini of Madison Kyle never pressured us to make a sale. He simply asked if we liked the car. He also asked if there was anything they could do so we could come to an arrangement. The price of the car was already reduced by a couple thousand compared to the blue book value of a similar vehicle in a lesser condition. Kyle realizing that these are tough economic times for many people around the world was willing to negotiate further. We named a price and he checked to see if it would be acceptable. After a few minutes he came back and we had a deal. A couple days later we came back to buy the car and we met with Daleena Fridono. She was also very friendly and personable. She had already gotten approval for our financing when we got there and she had several types of insurance like packages that we could option for inorder to protect our investment. I immediately saw the value in these packages, but my fiance was unsure. Daleena took the time to walk her through each one and highlighted all of the benefits that we would be able to take advantage of. Obviously Jenny was sold by this time. Later we got in our car Kyle went over all the many features that were in the car. He even hooked up my fiancee's blue tooth telephone. We drove off that day completely satisfied and very excited to drive around on a beautiful September Saturday in our 'new' Mini!

jeepchick

Sep 13, 2011

I am from out of state, so I delt primarily with Kyle over the phone and online. He responded very quickly by both methods. He answered all of my questions directly and honestly.I pretty much knew what I wanted going in; Kyle listened to what I wanted and did everything in his power to make the deal work for me and save me time on Pick-up day. He has a great sense of humor and very knowledgeable about the Minis and all their little quirks. He did a great job going through all the buttons and togles for me and set up the clock and Satellite radio before I left. The test drive course at this dealership is much better than the option at my local dealer, and a lot of fun. It was a shame though since my Mini had just been detailed for me to take it home that we had to drive it out in the rain (no fault of Kyle's). This was definately not your typical car buying experience. I am very happy with the service I received and wish all car buying could be so easy. I am sad that Mini of Madison will not be my local service dealer. My loss. Good luck Kyle! Keep up the good work.

linlovesya

Sep 8, 2011

Excellent experience with Alicia when buying my MINI. She was helpful and pleasant, positive and professional. I would like to buy all of my future cars from her. The entire purchase was a pleasure.

cmmoten

Aug 30, 2011

It was GREAT to work with Alicia! I asked her honest questions and she gave me honest answers! She has a great personality and put me at ease as it had been a little while since I had bought my first car. If I had to do the process again, I would chose to work with Alicia again!

RoadAmerica8

Jun 30, 2011

Buying a car is probably one of the most stressful experiences I've ever had. So to say that buying my '11 Cooper S from Sean Schimmel at MINI of Madison was stress-free is a huge compliment. Never was I pressured. Never was I criticized for requesting a lower price. Never was I questioned for not wanting more options. Really, this guy was one of the friendliest car salesman I've met and a real credit to the MINI crew.Financing was super smooth as well. While I was offered the additional protection packages, when I said no I wasn't questioned.The dealership was spotless, the parts and service crew I met were just as friendly as Sean, and I imagine this will be a start of a beautiful friendship.Also, they didn't know this at the time, but my wife, who was with me through the process, was just as impressed as I was and will most likely be considering Countryman now when her time for a vehicle comes near.

schmoezy

Jun 17, 2011

I told Kyle exactly what I wanted and he took us to the perfect car. Kyle is not a "typical" car salesman. He is an honest, young man working for you, the customer, to find the vehicle of your dreams and or needs. I cannot recommend him enough. Kyle took us to the best test drive location and I think his knuckles were white a few times, but the route allowed us to see exactly how the car handled. Kyle also went above and beyond to help me. I was having a difficult time with the bluetooth and he set it up for me. He also did some research, on the side, looking for commands, as I did not get the Bluetooth manual.I cannot recommend Kyle highly enough. He is young, and he is a motived and professional young man. He listens to what YOU want and directs you to the car that suits you. Kyle also has a wonderful sense of humor.Fred Johnson and Jennifer Elsner

susiholiday

May 26, 2011

Great dealership ... everyone VERY friendly/helpful. I loved working with Alicia & would highly recommend her & recommend purchasing a MINI ... I love it!!! The first week that I owned it, the tire indicator light came on in my car. I called & was told to bring it in to check it out. Everyone was very helpful... I found out that I had a nail in my tire. I was VERY disappointed when I was told that it would cost $80 to repair!!!

mtraut

May 13, 2011

Sean wasn't like the typical "car salesman" who acts cocky and full of himself. He was friendly and engaging. He was knowledgeable about the cars and shared experiences as he owns them (2 MINI's) himself. Same with Daleena. I'm impressed at the fact that they own/use what they sell. It is also nice that they really like the cars they own too. We looked at MINI at the car show in Chicago 2 years ago and were impressed. I am 5'5" and my husband is 6'3" and the car fits us both nicely! We have never found that in a car and we have been married 29 years. Now onto the company. The showroom was clean and had a nice flow to it. We were offered coffee or soda right away when we came in to talk. The showroom was very modern and had a nice lay-out. I never felt pressured to buy. We registered the car to a business we own and our insurance company couldn't cover us as a result. Daleena got a great deal for us as a result of her own networking. All the way around we are impressed and recommend the company. In fact, we are entertaining the idea of buying another MINI for our next vehicle. The product sells itself if you allow yourself the opportunity to check it out. Very happy!

The boys next door

Mar 12, 2011

MINI of Madison as fashionable as our vehicle! Stop in for the coffee.... leave with a car. Alicia was perfect and we really had the best experiance! As soon as i stopped in I new I was with (my people). The kind of quality and customer service you cannot afford to be without!

aphrodaph

Mar 8, 2011

I am thrilled with my experience at Mini of Madison.From Aaron contacting me immediately on my internet inquiry,to Alicia being awesome and trusting that I knew what I wanted, to Daleena walking me through paperwork with a smile, I couldn't have asked for a better experience.Thank you all so much for being so wonderful.I truly appreciate the enthusiasm and phenomenal customer service. Thanks so much!!

Uffda2u

Mar 5, 2011

No pressure, extremely friendly, knowledgeable and helpful. I had a Gas Guzzler and just bought it 3 weeks prior. Daleena and Sean treated me with respect and found a solution to my situation. Was paying +$400 a month for fuel now MUCH Less. I purchased MANY vehicle in my 50 years, ALL the people at Mini of Madison are a pleasure to work with or just shoot the BS.... very nice. I am extremely happy with my buying experience at/with Mini of Madison, I will tell all that I come in contact with if they want an excellent vehicle and work with great people ONLY go to Mini of Madison.

jljohnstone

Jan 12, 2011

This is the finest auto dealership I have EVER worked with!! They treat me like family. The quality of workmanship performed by Keith McGarvey on my Mini Cooper S is at the highest level I have ever experienced!! I have a 2010 Mini and I have had 29 accessories added to the car (most of which have been John Cooper Works). All of the work on the car I have requested be performed by Mr. McGarvey. Brett Porter has done yeoman service to me in obtaining difficult accessories and treating me very fairly with pricing. Without his diligence I would never have obtaining my John Cooper Works Tuning Kit!!Phil Keller is always a pleasure to speak with when I need service for my Mimi. And finally, MS. Alicia Stevenson the person from whom I purchased my Mini on July 15th 2010. Alicia has always been VERY helpful in answering all my questions concerning my Mini. She has gone out of her way following the sale to help me with accessories added to the car. I value her honest opinion about the many changes I have made to my car.

Grit186

Jan 12, 2011

a 'non-pressure' sale experience. Basically that sums it all up. I needed to replace my winter car and made the rounds through the dealerships. All the dealerships were wanting to make a sale, but there was just something about the environment, the attitude, and the methodology when I was at the Mini dealership that made my final decision. Working with Alicia was very low key and actually fun, it made the experience, well, not like buying a car. Here are some of the ways that it was different. She asked why I was looking and what I was looking for and progressed from there. I was shown both used, new, and newer versions with no pressure to a particular car. Besides just taking me for test drives, she explained the differences between the models and the differences between used, past (2010) and current (2011) production models. I was never pushed into purchasing something more than I wanted and I was able to use the features myself to see if it would fit my needs. Alicia answered my questions I sent via e-mail and when I had decided on what I wanted, she took the time to see if there was a match in the inventory. She was patient and attentive with every visit during this process and actually found my new car as it was crossing the great pond to the USA.As I said before, it was a different experience and I would highly recommend Alicia Stevenson when you go. Not only is the attitude different, but the fact that there was never a deterrent word spoken when we talked about the other cars I was test driving, just facts about the Mini's and what they had to offer. As I stated before, it was pressure free.

jksige

Jan 11, 2011

I had been waiting for the Madison Mini dealership to open for a while so I was quite excited when I finally got the chance to go in and shop. I was impressed with the look of the showroom and the friendliness of the staff. I had actually called before I stopped and asked some questions regarding cars I was interested in and was helped by Alicia. She was very helpful so I made an appointment to come in and see her later that day. Alicia was very friendly and took the time to show me around the dealership while she found out what I was looking for in a new car. I was not prepared to make a final decision that day but Alicia kept in touch with me over the next couple of weeks until I was ready to come in and finalize a deal on a new car.I found Alicia to be very friendly and patient and have already recommended her and the dealership to a couple of friends who were looking for a new car.

mfox50

Jan 10, 2011

Buying a car should always be this fun! The process was smooth and everyone was helpful. My Salesperson, Alicia was able to answer all my questions about the car, gave me good information and made the decision easy. This transaction more about fun than pressure. I have already been telling my friends to "go see Alicia and drive a MINI." I had a great experience!!

hachansoo0413

Jan 10, 2011

Also, the MINI's service advisor (Phil Keller) is very kind and knows a lot of information of vehicle. My vehicle is not made by the MINI (I purchased the used car made by Nissan at this dealership). They contacted the Nissan and fixed my transmission. In addition, The service advisor told me how to take care of it in the winter according to his own experience. I feel like I will take my vehicle to have further services at MINI of Madison.

risige

Jan 10, 2011

I purchased a new Mini through the Madison Dealership. My sales person (Alicia) was great. I was a little nervous not having purchased a new vehicle in several years, but with Alicia's help it was a very rewarding experience. She was very patient with me even after I changed my mind several times on what vehicle I wanted. She took the time to pull two vehicles out to have them side by side so I was able to see the differences between them. She was very knowledgeable about the features and options available to me.

jafritz

Jan 10, 2011

I'm really happy with my sales experience and my mini cooper. all my questions were answered and even ones I didn't think of. The sales experience was never pushy and Alicia strived to get me what I wanted in a mini. I would definitely recommend her!

Joeremark

Jan 10, 2011

I was given a great experience. MINI of Madison hit the nail on the head. My questions were answered. I love the atmosphere that is MINI. The staff is fantastic. No pressure, just prfessional and kind. I feel I got the best deal and as a first time buyer... I'd do it again.Thank You!

AaronC

Jan 8, 2011

Greeted immediately upon walking in door.Waited 5-10 minutes for a sales person (although the store at the time wasn't busy at all).Met with a sales person.Test drove the car we were interested in.Expressed enough interest to price a new Mini.Worked through that laborious task.Then, said we had a trade in. It was a manufacturer and model that Zimbrick sells. 45 minutes later after waiting and waiting and waiting, they low ball a used trade in price that is absolutely a slap in the face. They would have made $6000 on the trade. I said no thanks and was pressured into providing a number that would make me happy. I told the sales person I did not want to, but eventually did.I was called back and told "good news!" They had matched my price.Well, during that time, I had done enough research to find out the number I provided was WAY too low and I told her that. She promised to do further research and call back as soon as she had done some additional research.Six days later, no call or message. Sorry, but if you don't want my business, that's fine. I can go somewhere else that will be happy to take my money for a new car. Furthermore, she knew that we frequently buy new cars, so she also screwed up a long term customer relationship. Now, I'm soured on Zimbrick entirely -- it's unfortunate that Zimbrick has a LOT of car dealers in the area. We've bought 4 new cars from Zimbrick, and had trouble with them in the past at other dealerships they own .... Not recommended. Also -- since the car is a Mini, you may have trouble with maintenance work if you don't continue to live near a Mini dealer, as warranty work can only be done at Mini dealers. There aren't very many of them.

stangdrvr

Nov 19, 2010

Another great experience at Zimbrick. Kevin is great to work with,buying our Mini was very enjoyable and painfree. We will highly recommend Zimbrick, Kevin Campbell and Mgr. Chuck Ebbs. The dealership has an excellent selection in stock and very competitive pricing.