Used Cars for Sale at Mini of St. Louis in Saint Louis, MO

Kposladek

Nov 26, 2016

Sam Hall and Josh helped us purchase a vehicle. We drove in from 4 hours away for a specific used vehicle they had. Both helped answer our questions on the phone before we came. They allowed us to place a refundable deposit on the car so it wouldn't be sold when we were on our way. They had it ready for us when we showed up. When we asked if we could take it to a dealer for that brand, Sam gave us some names of other dealers (it was Black Friday and many were closed or booked). The only negatives were that they were busy and the usual business manager was gone, so it took a little while to check out. The title wasn't ready so they said they would send it and there was a mix up with the warranty on the sticker, but it has two years left on the manufacturer's warranty so we're happy. Sam also did a great job reviewing the vehicle features and showing how the seats move. Overall, we felt they were straightforward, honest, helpful, and trustworthy. It was a great car-buying experience.

Focus14

Nov 21, 2016

No pressure sales, everyone was very helpful. They take care you. Not a long drug out process , fast and easy. The dealership it's self is well taken care of. I would buy from them again.

bririv

Nov 21, 2016

Great buying experience. Love the car too. I would definitely recommend Mini of St Louis to friends and family. Will more than likely consider them for a future purchase as well.

Christopher

Nov 16, 2016

Sam Hall was exceptional and went above and beyond what I ever thought was possible.His quick followup and care (even though it was a small buy) was veryimpressive

Laneoshea

Nov 1, 2016

Bill was just amazing with my purchase. He is so knowledgeable about the cars, gave me great advice when asked and didn't make me feel pressured at all. He followed up, was prepared for my closing, worked with Tina to get my financing set up and gave me a grand tutorial on the car!

clubman

Oct 31, 2016

Kate Bryan was more helpful than any other sales person at any car dealership I've been to, and at my age that's saying something. I got a decent value for my trade-in and the financial process was painless. I got a new Clubman which was exactly what I wanted at the monthly payments I wanted.

Mini forever

Oct 31, 2016

Bill was knowledgeable and very courteous. No pressure. Went looking for a certain car but had a better car at the same price. Sending friends to Bill.

Amanda

Oct 31, 2016

I bought a used '08 just a few weeks ago. I absolutely love my new car and I thank the staff at Mini St Louis so much for bringing us together. Kate and Neil were super helpful in finding me the perfect mini in my price range and with everything I wanted. It was a great experience and I will definitely go back for my next mini!

Tonijones

Oct 30, 2016

I enjoyed my experience with the Mini of St.louis dealership, it was the best ever in all my car purchasing history because of its fast and excellent service.

Minimeee

Oct 29, 2016

One of the reasons I chose to buy from Mini of STL has a lot to do with the employees. My salesman moved on (that makes me sad -- sincere, mature, and people skilled); he and Neil (management) proved to be the consummate Mini representatives. Salesmen and finance expert, Sam, Dustin, and Tina tag team to tie the finishing bow on my Mini. I appreciate their help and dedication to seeing the transaction through to delivery.I can't say enough about Todd's (management) work ethic and demeanor. Thank you, Todd, for scheduling my Mini's nice-to-haves and ensuring I have a loaner until all is complete. The entire facility is clean and welcoming.

New Driver

Oct 29, 2016

Very smooth and enjoyable transaction. I did not get the usual high pressure sales pitch that you find at most dealers. I bought a nice used Hyundai and made a new teen age driver happy all in one stop.

Alan

Oct 28, 2016

Truly hassle and pressure free car buying experience. Test drove late one evening, no pressure to buy, or see the finance guy. Simply here is my card give me a call if you want to pursue buying the car. Filled out application on line, had just a couple of emails regarding the numbers which they did do some work to get us close to where we wanted to be. The next time I hit the lot drove off with our new Mini with significantly less time spent at the dealership than any other car buying experience

FESTUSLADY

Oct 27, 2016

As always I received the best service on my MINI in the service department. They are always helpful on explaining what is needed to be done at this time and finished when promised. I love my MINI. Thank you for being there for me.

minilady

Oct 22, 2016

The people we dealt with Sam, Tina and Nealwere professional and extremely helpful in our search for a mini. I have stayed with mini for almost 10 years because of the quality and the service I have received.

Bruce

Oct 21, 2016

I assisted my significant other, Barbara, in the transaction where she traded in her 2007 MINI Cooper and leased a new MINI Cooper. She thought she was interested in a Clubman, but Neil Westfall, the sales manager, alerted us that it would be a totally different feel from the sports car/small car feel of driving a MINI Cooper. He was 100% correct, and together with our salesman, Sam Hall, turned us on to a car Barbara loves.When concerns arose with some of the language in the lease, Tina Logue, the finance manager, was terrific in working with us and Barbara's insurance company in working out the problems to our satisfaction.Finally, Sam spent almost an hour and did an incredible job of going through all of the wonderful yet somewhat complicated features of Barbara's new car. In summary, I will just say that each of these three individuals lived up to the excellent reputation of this dealership, as well as the great service we have gotten from the service department in past years.

2017 new mini

Oct 20, 2016

It's another mini for me! Could not be happier with the service and after sales experience that I have received from Neil, Dustin and Tina! Between the three, there was no question left unanswered, and the time that they took with me personally was exceptional. They explained all the new features on my new 2017 Mini, and there have been some changes! The car is a blast to drive! Although I live in Kentucky, I still travel to St. Louis for all my Mini needs, service and sales. I have tried other mini dealers and service departments, but I always end up going back to St. Louis. The team there is tried and true and there are never any ugly surprises.

Specialk63011

Oct 14, 2016

Mini of St. Louis is just that!! The attention to service begins with people like Mary answering the phone and then continues with Rick or David in the Service Dept., the technicians working on your car, Carrie in billing to Aaron and Derek who wash, vacuum, and bring your car out to you when finished! And while your car is being serviced, help yourself to some healthy snacks in the guise of fresh fruit (Yes! I really DO mean healthy!) and complimentary beverages and WI-FI! Check out the new models and don't be surprised if Neil Westfall, Mark, or Karen greet you and ask if you can be helped or... take home a new one! (Smooooooth, Neil!) All these just makes you want to come back... which I will be doing in a few weeks for new brakes and other service. Many thanks,Kevin and "Gary"

WillyC

Oct 9, 2016

Neil Westfall and Dustin Summers provided exceptional customer service. They were honest and fair in all our exchanges, and did exactly what they said they would - which included picking me up at the airport to close the deal! The car was exactly as promised, and they had a technician remove the tiny spot of tree sap that I spotted - without any resistance or complaint. As I'm much closer to retirement than college, I've dealt with more than a few car dealers and can say that MINI of St. Louis is the only one that I can recommend without any reservation whatsoever. And on my employee ratings, the only reason that I gave 4 stars to Mark Conn (who filled in for Finance) was that I couldn't give Dustin and Neil 6 stars!

Rita Turner

Oct 9, 2016

Dustin Summers and Tina Logue are very astute and knowledgeable of Mini of St. Louis products and services. Dustin and Tina offered a second date with Mini of St. Louis. Dustin went over again the custom made specifications of my recent purchase of a Mini Cooper Clubman. Tina explained again in greater detail about covered and extended service maintenance and mechanical warranties to enable me to make a smart business decision to purchase both for my Mini Clubman. Neil Westfall was very sympathetic, compassionate in helping me make the transition from my Kia Sportage to to Mini Cooper Clubman. Neil understood my circumstances quite extensively under which I purchased my Kia Sportage after my late husband's death nearly 3 years ago and my need for a suitable utility vehicle to accommodate my King Charles Spaniel medical needs. Many thanks to the staff of Mini Cooper at St. Louis.

Ron

Oct 6, 2016

Bill Harada made the car buying experience very easy. He was very patient and answered all of my questions. A great customer service experience! Tina Logue in the finance department was also great!

dfields1974

Oct 6, 2016

I worked with Kate in the pre owned sales department and she took care of me every step of the way. She was very knowledgeable on the vehicle that I was purchasing and helpful with the entire process of making it happen as smooth as possible. It was the most simple vehicle purchase I have ever had to make. I will be returning.

Mimi

Oct 3, 2016

My husband and I met Sam on Saturday and he helped us pick the car that is perfect for us. He has an amazing knowledge of cars in general but specifically the MINI. We went in not sure which model we wanted and he helped us narrow it down to THE ONE. We are very satisfied with our new car and the whole MINI experience. Good, friendly people all around.

A314620

Sep 30, 2016

Finally had the courage to buy a new car and Mark was a HUGE help! The process was easy and smooth and I would surely recommend MINI of STL to anyone who is looking to get a new car or MINI.

GoGreen

Sep 30, 2016

If it wasn't for Bill Harada, I would still be looking for a car to purchase. I visited many dealers prior to stopping by Mini of St. Louis in my search for a pre-owned Prius. Bill Harada is the first salesperson who really listened and worked on my behalf. He was personable, honest, and easy to work with. If you are looking for a car - new or used - I highly recommend you stop by and visit with Bill Harada. The other employees, Josh and Tina, were also friendly, but Bill is the real stand-out.

Molly Brown

Sep 30, 2016

Had to bring Molly in for a check up before the big rally this weekend. She passed with flying colors.new she would the boys at Mini always take good car of her. And she always sparkles when she leaves there. Todd, Rick, and Dave are the best, they make it so easy to come in. Fast Friendly service.Thanks Guys, and Gals.

Teylor1974

Sep 29, 2016

Earlier this month my family purchased our first MINI. We worked with Mark Conn on the purchase and couldn't be happier with the new addition to our fleet! Mark was very easy to work with and we never felt pressured to "buy buy buy" as you do at so many other dealerships. Our new MINI has been super fun to drive and we'll defiantly consider going back to get another one in a few years.

countincards86

Sep 29, 2016

I could not have asked for a better car buying experience. Also I was not pushed or pressured into anything that wasn't necessary. Would recommend checking them out!! Thanks For the new car!

Angie

Sep 28, 2016

I enjoyed my experience at the Mini of St. Louis I was treated with so much respect and the customer service was a amazing.When I pulled on the lot I only waited one minute and Sam was right there which to me is excellent I hate waiting...I would like to recommend Sam Hall to everyone, please go check him out and buy from him and feel the kindness I did..I love my new car.. Thanks for the realness!!!

j.gen1

Sep 28, 2016

Recently, I had the opportunity to buy a car from Mini of STL, and I was very impressed!Kate Bryan was extremely professional, patient, and friendly. This is a just great team that went above and beyond to help me with everything.

Maliki1010

Sep 24, 2016

Great place to buy a car. Everyone is so nice and not pushy at all. They make sure you find exactly what you are looking for and that you are satisfied. They sit down in your new car with you and show you everything about it. I just really enjoyed working with them on purchasing my new car.

jerryh

Sep 23, 2016

I've just picked up our MINI convertible from a routine maintenance at MINI of St. Louis. We bought the car from them new in February of 2009. The service was good then and it's somehow only gotten better. Todd the service manager and Dave and Rick the service advisors are extremely knowledgeable, always helpful and just good guys to talk with. Their mechanics are excellent; repairs have always been "once and done", I've never taken the car back to have work redone. And all of them never give up when symptoms are hard to figure out - they stay with it until they find the solution and you're satisfied.

JessieBauer

Sep 21, 2016

I went to Mini to look for my first car to buy myself and I had to best experience. Sam Hall was the man helping me and he was so nice and informational and never pushy! I was afraid that he would be because a lot of care salesmen are but he was amazing and made me feel like a made the right decision and I love my car!

minimouse

Sep 12, 2016

If I had not met Sam, I would not have bought my 2017 Cooper S- 2 door Hardtop! The greatest thing about Sam is that he is not one of those typical salesmen! Before I met Sam, my previous experience at Mini was not pleasant so I didn't purchase one last year. I wanted to give another shot last month. As soon as I walked into the dealer, Sam greeted me and gave me information I needed, set up an appointment, and everything went so fast and smoothly. He was very knowledgeable, friendly and enjoyable to work with! He still follows up even after I purchased my Mini. What I really appreciated about him was that he works SO WELL with people with different backgrounds and different personalities. I am pretty sure my family and I are on his 'worst customers' list. There were 4 of us trying to find the perfect car for me and we were going back and forth so many times, but Sam was very patient with us and keeping it so professional and polite! If you are considering a mini, look for Sam Hall!! He is every customer's dream sales representative; consistent, polite, knowledgable, and goes above and beyond for his customers. I love my Mini even more since the process was so enjoyable with Sam!

Gary C

Sep 10, 2016

I've been looking at Mini Cooper S for some time and finally got serious. My experience was wonderful. Everything from the test drive to the business office to the delivery was top notch. It is apparent that everyone at the dealership is engaged in the satisfaction of every customer. Neil, Sam, Kate and Bill made the experience fast, easy and fun. Oh yeah, and the car is AWESOME!

Paul G

Sep 6, 2016

From the moment we walked in the door to when we drove off the lot, Neil and Bill treated us like family. This was without a doubt the best car buying experience we have ever had. There was no pressure, just straight forward honest customer service. The way it should be. My wife and I now sing their praises throughout MO and would without a doubt purchase from Mini of St Louis again.

Cassandra

Sep 1, 2016

I decided last minute to go into the Mini of St. Louis dealership one evening after the handle of my driver side door came off when I tried opening the door. My fiance and I were warmly greeted and introduced to Sam, who is absolutely the friendliest, most genuine car salesman I've ever met. Even though they were closing in less than two hours, Sam was ready and willing to answer all my questions and made it clear he was in for the long haul. After test driving two cars, he suggested that I test drive one more, since it was the model I was leaning toward after going over my options. I was so happy I did because when it came time to make a decision, I felt confident I was making the right choice. Sam and Neil both stayed an hour late to make sure I got the best deal and go over my financing options. Instead of having to wait 8-10 weeks for a 2017 model with fewer packages and less horsepower, they saw to it that I left with an appointment to pick up my 2016 Cooper Mini S Hardtop 4-door (with a few extra packages and way more horsepower than I was going to get for the same monthly payment as the other car I was going to order) in just 2 days!When I arrived to pick up my car, Sam and Neil were both there and as excited as I was to see me driving off in my new car. Sam went over all the features with me and was willing to spend as little or as much time as I had. He even gave me a tour of the service area and explained what I could expect when bringing my car in for oil changes and other services. Tina gave me all the information I needed to know about my car payment and leasing information. She was friendly, quick, and concise! All three seemed genuinely interested in my customer experience as well as getting to know me.I highly recommend taking your business to Mini of St. Louis!

deannagervich

Aug 30, 2016

I gave a five star because I am never disappointed. The two men I worked with were very friendly and knew what they were talking about. Very Knowledgeable. I will always bring my car here.

Lundquik

Aug 29, 2016

Dealing with Kate on our recent used vehicle purchase was wonderful. She was very patient with my wife and I as we pondered our decision. She kept in contact with us and answered all of our questions. She and Tina made our purchase easy and painless. A big thanks to both of you!

ak54

Aug 27, 2016

Mini of St. Louis had the car we wanted, and they were very friendly and knowledgeable about Minis.Our salesperson, Sam Hall was very attentive showimg the many features of the car we bought, and was great to work with.

DrRLong

Aug 27, 2016

Dustin Summers is a no pressure kind of salesperson who patiently answered all of my questions and assisted me in buying the perfect Mini Cooper Clubman.

DebbieM.

Aug 25, 2016

I started looking at buying a Mini a couple of years ago, but thought it might be too small. Recently I decided it wasn't too small, sold my SUV and am the proud owner of a red mini cooper (like the one in The Italian Job). I LOVE IT and can't wait to take it on a road trip. Neil and Steve were very patient with me as I test drove yet another car, tried to decide if I wanted new or certified pre-owned, 2 doors or 4 doors and what color! I went in to buy a new silver 2-door and left with a certified pre-owned 2-door Blazin' Red. Steve was currently with another customer so Dustin stepped in to help close the sale and answer all of my questions. AND is still answering them!Tina was great with the financing.Love my Mini!!Debbie M.

Bang ON!

Aug 8, 2016

Everyone I have dealt with has been great. Steve super easy to work with. Seen the service department a few times and had the pleasure of working with Rick D and Todd. Always helpful! Been to other Mini dealers and this is the best!

I love my JCW

Aug 7, 2016

Mark Conn is a great salesman, he answered each question at the dealership and the many questions from phone calls he received till the time we drove off in our new JCW. The time he took to make sure I knew every new features that my car had to offer was wonderful. He's will to go that extra mile to make sure I got the best buying experience in purchasing a new car from Mini.I also would like to say as special thanks to Neil Westfall. It's nice to have a manager of a dealership, who's word is something you can have full confidence in.My whole experience with Mini of St. Louis was great. This was my 2nd time purchasing a Mini Cooper and the dealership's service team was excellent through out the entire time I owned my first Mini. Mini of St. Louis stay with you long after you drive off the lot. Mini has a great crew of people that makes it great dealership in purchasing and maintaining a car I love to drive.Thank youJoni

Jerry44

Aug 5, 2016

Steve Emerson handled the sale beautifully. He allowed me time to test drive the vehicle on my own, which I very much appreciated. There was never any pressure or tacky sales tactics. All details about the vehicle (certified pre-owned) were explained in full and Steve had patience with the questions. Steve also took time to actually show me all the features so I felt much more comfortable with all this Mini has to offer.Neil Westfall, the manager, came over to offer his thanks. Classy.Tina Logue handled the financial paperwork in a friendly and efficient manner.

jmv

Aug 1, 2016

We had an appointment with Mark. He set us up on a couple of test drives. We were able to chat with Niel to further explore our options. He really sealed the deal for us. Excellent service all the way around!

Whatrunway

Jul 31, 2016

I met Rick D. & Dave J on my first visit. Treated me like old friends. Felt very comfortable with them. This will be my service center.

samorris

Jul 31, 2016

Best experience with a service dept yet! Rick and Dave were knowledgeable and friendly. Well kept and clean service center. I will be a returning customer!

Franklinlady

Jul 31, 2016

I have my Mini Cooper home and showing it off to friends and neighbors. It exceeds my expectations.The.courtesy and kindness of the all the employees made the experience professional and comfortable. My salesman, Dustin Summers, answered all questions clearly, returned all phone calls and did a great job.

brownie

Jul 29, 2016

we had been looking for a mMini for sometime. we decided to give Mini of Saint Louis a try. very glad we did. nice folks who try very hard to make you comfortable and happy you came in.

Jrob

Jul 28, 2016

The process was very smooth from start to finish. Zero pressure, fair price, excellent follow up. My wife and I will probably buy a new car there next.

Must be Mini

Jul 27, 2016

The rating is purely because Steve Emerson made it a very nice experience! No pressure! We thought the whole team was friendly! Steve was great at answering questions.... Even when I called his personal cell in the evening to ask a question! The first time a salesman had been so complete with explaining all details of how our mini works!! We have never even been around Mini's and really just dropped by as I was thinking I wanted to try a small car......always have had luxury car or SUV! He continues to make my experience really fun and nice!

LEO

Jul 26, 2016

Everyone at MINI was fantastic. Never felt pressured like I have buying past cars, and everyone made the whole process of buying a car easy and actually enjoyable. I went in feeling anxious and left with a new car and a great experience.

Hale X 4

Jul 25, 2016

I have been a customer of MINI of St. Louis for 12 years. My 2010 Laurel edition MINI Cooper S was my second purchase. I have always had great service and customer support. I am now a Grandfather with small grandchildren in car seats and needed more room. I live in the country with my wife and 4 dogs so need bigger and four wheel drive. With much research, I settled on and FJ cruiser and began my search on line. To my surprise MINI of St. Louis had a beautiful tan 2013, and even more amazing was Kate answering the phone on Friday and taking all the time to answer every question I had. There were a lot of questions. We made arrangements on Saturday to drive the MINI down to the dealership. You guessed it, the FJ was out front and amazing and Kate committed the entire morning to closing the deal. She was very professional, engaged and genuinely happy to assist. They appraised the MINI, we worked out the details and Kate went into high drive to complete the paperwork. Meanwhile, they re-cleaned and detailed the FJ! The whole process was quick and easy and so enjoyable. Kate has contacted us after the sale to encourage questions and maintain contact.I would highly recommend MINI of St. Louis, they entire team but especially Kate Bryan. Total customer satisfaction.

trouble1943

Jul 22, 2016

Over the course of my lifetime I have purchased roughly 30 new cars. I have never had as enjoyable and stressless experience as I did with Mini of St. Louis. I decided I wanted one more sports car in my life and after months of internet research had decided on a John Cooper Works. It started with Steve Emerson. My wife and I were looking at a John Cooper Works on the showroom floor. Steve introduced himself and I asked if I could take a test drive. Neil Westfall (new car Sales Mngr.) pulled the car out and off we went. It was instant love. When we returned, Steve helped me "build' a JCW. We were a little far apart in $$$ so we left. Over the next three weeks, we were back several times to drive a Cooper S. Still undecided, we made an appointment with Steve to drive the JCW one more time on a Saturday morning. The day before, my wife suggested we go take a look at the JCW before driving it. When we arrived, Steve was with another customer so Neil assisted us. After asking us a few questions, Neil convinced us that a JCW wasn't for us based on our driving. Mini closes at 9pm on Fridays. At 9:45 we were putting the finishing touches on our order: a Cooper S with JCW exterior and interior kits and almost every option available. Steve came in and added a few suggestions and we placed our order.I have to mention Kate. After placing the order, I was undecided if I wanted a JCW Sporfts Exhaust. I went back twice to drive a Cooper S to see if I'd be happy with the stock exhaust. One of the days was a pouring rain. Steve was off that day and Kate got drenched getting me a Cooper S to drive. Everyone at this dealership is friendly and willing to go the extra mile.When all was said and done, we added a dealer installed "tuner kit" option which perfectly completed our Mini. I realize I've gone on at length, but prospective customers should know that Steve, Neil an Kate have infinite patience. They were always friendly, glad to see me, made suggestions but never tried to "hard sell" me anything. In fact, it's just the opposite. Neil convinced me I didn't need and wouldn't be happy with a JCW. We ended up with a Cooper S that looks and sounds like a JCW, but saved over $3,500.This is THE DEALERSHIP if you're in the market for a new car. Talk to Steve. He'll answer questions, has the patience of a Saint and is incredibly knowledgeable about Mini's. I only wish I could give him more than five stars.

carolyna

Jul 21, 2016

Everyone was very friendly and I didn't feel any pressure to buy. I have to say it was the best experience I have ever had when buying a car.

Susan112

Jul 18, 2016

I had a great experience choosing my second mini. Steve Emerson was very knowledgable about all the particulars and helped me come to an informed decision. I went from a 2010 Cooper to a 2016 Cooper S and am very happy. I went back for "second date" two weeks after I purchased the car, and Steve answered questions I had about settings. I now listen to music on my phone through the car speakers, use the green mode for driving and save gas at red lights with the auto start/stop function. Thanks Steve!!

JulieMiniLover

Jun 27, 2016

From the moment my husband and I walked into the dealership, the salespeople were informative without being pushy, helpful without being in our face. Ultimately, I (main driver of the car) chose a Countryman, but not before driving many cars on the lot and changing my mind a couple times about which model to purchase. All the while, our salesperson (Dustin) and the manager (Neil) were both very patient, laid back and helpful.

S_turge

Jun 27, 2016

Not your traditional dealership. I walked onto the lot and wasn't immediately swarmed by salespeople. I was comfortable throughout the whole process. Would definitely work with Dustin again.

pontoon

Jun 27, 2016

We thought we would check out a Mini and ended up buying one and really enjoy it... convertible... We have had it for a couple weeks now and it is a lot of fun to drive around town and even to the lake. .

rkwider

Jun 25, 2016

Through the years, I've jumped from one car to another, and I've dealt with a lot of dealers all around.But this dealer which is Minin of St. Louis was the most best experience ever.When I got there, looking for my new car, I met with one the best sales people I've ever dealt with her name is miss Kate Bryan.She was very welcoming, friendly, professinal and helpful.Then after that I had the same experience with miss Tina Louge, from the financing dept.The whole buying car experience was a wonderful great experience.

Yun1728

Jun 23, 2016

We visited the dealership for a regular maintanance, oil change, filter change etc., Dave and Rick were very friendly and helpful. Will visit again in the future!!

Joyce S.

Jun 23, 2016

This is our 2nd Mini. We went from a "lightning" blue 3 dr hardtop to an "electric" blue 5 dr hardtop.We love our Mini! Our salesperson, Karen is very knowledgeable and makes you feel like family. Knowing ahead of time that Mini doesn't negotiate on sales price, makes the whole car buying experience so much more relaxed and fun. There are so many different ways to personalize your vehicle and make it fit your style.

Cruising2016

Jun 22, 2016

Steve was great. Cosiderate of my time and friendly and low pressure. Process was quick including financing. Love my car. This is my second Mini but my first convertible.

Lisa B

Jun 22, 2016

Purchased a 2013 MINI and love it. Folks were great to work with and we are very happy with our new car. Would recommend to friends.

aircub

Jun 17, 2016

I pretty much knew what I wanted on my new Mini as far as accessories and exterior looks. Finding the right interior look was another story with so many options. Karen Fortune came to my aid. She patiently showed me how to select complementary options until it all just fell into place. Karen is very talented in this area. I was very pleased with the outcome. I got a navigation system for the first time and had many questions about its operation. Karen took the time to show me how it operated before I hit the road. Nice.I had a very nice buying experience with Karen, Neil, and Tina. Buying a new car should be a fun experience and the folks at Mini of St. Louis made it just that.I had an accessory installed on the car today and Todd Feuerhaken was very friendly and helpful.The job was done quickly and professionally, and I was quickly back on the road.I highly recommend Mini of St. Louis for a pleasant car buying experience.

Burbage

Jun 17, 2016

I really dislike buying cars. Now that is out of the way, I can say that this was a good experience, and Karen was very helpful, patient and attentive throughout the process. I think I got the car I wanted at a decent price. Tina, the finance person was very good and waited while we thought through all our options. I would buy another car from them.

wally2016

Jun 14, 2016

Came in to have a wheel repaired and painted (after scraping it against the curb) and Todd was very helpful. He even had them change my oil so I wouldn't have to make another appointment in a couple of months.Gave me a loaner car and fixed everything like new! Very friendly service department, taken care of quickly and efficiently.

MINIblue

Jun 11, 2016

Steve made the purchase of our first Mini, not only enjoyable, but efficient as well. I actually made an offer over the phone with Steve and then drove to the dealership to pick up my car. His assistance was above what I expected and appreciated his personable approach. Thanks Steve!

Therese

Jun 11, 2016

Experience was so simple and straightforward!!! I walked into the dealership knowing nothing about Mini; Steve was professional and unassuming. I made a return appointment, and we discussed more details such as features and financing. Pricing was clear and fair. This was our best experience in purchasing a car, ever!

Minifan2016

Jun 4, 2016

Everyone was very pleasant, extremely knowledgeable, and easy to work with. No high pressure sales pitch. Made me feel very comfortable and confident about my purchase. First time I have had a car buying process be fun!

saemom54

Jun 1, 2016

The service dept is exceptional. Todd and Dave are great guys who continually went out of there way to help us and make everything as easy as possible

skaggsd731

Jun 1, 2016

By far the best experience I have ever had in buying a car!!! The knowledge of Mini team was wonderful from the sales person, office manager, sales manager and even the online person I placed my order with!!!!! Needless to say the car is AWESOME also!!! Thanks for everything

Janice11256

May 31, 2016

I liked everything about the dealership from the beginning to the end. The sales person Kate was a pleasure to work with. Would recommend her definitely,

Hambone

May 29, 2016

I have purchased many cars in my time and never have I had a better, more pleasurable experience, From the office manager who met us at the door, Kate our Motoring adviser, and all the way thru the Financing (which is normally a dreadful time), we felt comfortable and that we knew what was going on,, I am even contemplating a second Mini just to get to go thru this again.

COOP

May 25, 2016

Recently leased a 2016 Mini Cooper S Hardtop 2 door. I went in with the attitude I was trading my BMW to purchase a MINI. Mark Conn was great showing me all the new features of the MINI as I once owned a 2004 model. Manager Neil Westfall showed me how a lease for my situation may be the best way to go. It took me awhile to digest this as I had never thought of leasing a car before this. After reviewing the numbers it just made the most sense. They were flexible with the mileage allowance and I walked out with a check, with difference of my trade. Tina Logue in finance was a great help dotting the i's an crossing the t's, to make those very numbers add up. It's been awhile since I owned a MINI, and I am glad I am back with this great car. What adds the icing on the cake, are all of those great people at the dealership who made the experience so effortless. I say cheers to them all.

Carguy

May 16, 2016

My experience with Mini of St. Louis was outstanding. Dustin Summers and Neil Westfall did an super job of explaining the features of the various Mini convertibles in stock (an excellent selection and not one in unappealing or mundane (usual) colors that dealers seem to love to order). I received a fair price for my trade in. This was the best car buying experience I have had in a long time (and I've bought lots of cars in my time). I would highly recommend this dealership and these individuals to anyone in the market for a Mini.

dsimp

May 14, 2016

They were precised about the drop off and pick up time, and they kept me up to date about the what was being done to my car. The service was OUTSTANDING to the point that it even impressed my husband who never ever comments about service. Because the service to my car was not done on time (trouble with radio) they gave me a loaner to drive, and even brought my car to my work and exchanged their service car. They are honest, frank and very informative about any questions that you ask. Because of their dependable service and honesty I will always buy from them and always a mini cooper.

robdon7

May 12, 2016

Stopped in today to get the scheduled oil change etc., required for my 2014 hardtop, as usual I was greeted by Todd, who quickly took care of the paperwork as usual.As I have said before on past experience's with mini service department all of the people in that department are great to work with.

cdwecke820

May 9, 2016

My experience was great! Dustin was very informative about each "mini" question I had (and I had many). He was able to give me specific details regarding each make and model as we viewed the options in the lot. He listened to what I wanted in my Mini and helped direct me to the models that held the options I wanted and the best deals. Even financing went smooth and everyone was super friendly. Thanks Mini!! (and Dustin and Tina)

mufnatc

May 9, 2016

I bought a new 2016 Mini convertible. Karen Fortune was outstanding. She worked w/ me to get the car I wanted. She kept me apprised of the process the whole time. She then took me through the car when it arrived and explained all the details of the car. She then has stayed in contact w/ me after this to make sure I am satisfied and have no further questions. This is my second Mini Convertible bought from them and the service has just kept getting better.

margaret watkins

May 6, 2016

I went to this dealership to test drive a Mini Cooper that my husband had seen on their lot. Karen my salesperson was very sweet. She went on the test drive, did not even get upset when I drove the Mini to my home to get a picture of it in my driveway to send to my husband. The purchase went smoothly. We were treated with respect every step of the way. Karen even took the time to explain all the features on the car. But to be honest the car has so many features we are going to need more help from Karen. This dealership goes above and beyond on how it treats their customers. They will always get our business.

Agrmax

May 5, 2016

We have always received great sales and service here. We have two Minis from them. We get a VIP feeling. The service department will let you know what is going on, and estimated price prior to fixing.In sales, Steve Emerson worked hard to seal the deal. Trust, value, and respect is what we received, what we give to them.

AzuriteVentus

May 3, 2016

I walked in with the intention of more or less just browsing around at the many Mini options. I've been looking for all different kinds of Minis over the past few months. However, let me tell you, the atmosphere of this dealership just captivates you and draws you in. The professionalism with a side of quirkie natures make you just instantaneously fall in love with everyone. That enough causes a feeling that even though you just met everyone you all ready feel apart of the family.Steve was my salesman this day and thank goodness I had the opportunity to work with him. His spot on knowledge of current inventory and every inch of detail of these cars just makes you feel like your walking around with a live action owners manual which is great because I ask a lot of questions wanting to know everything and anything when buying a new car, features, media options, luxury options, everything.Had a great time, got a great deal, met some new friends, joined a new family, the day itself was perfection at its finest.All in all this was overall a 100% prefect experience that I will never forget. I have now recently joined the Mini family and I'm sticking with it for a long time.

Teri'scountryman2

May 3, 2016

Mini of St. Louis sales and service are completely superior to any other. I now own my third Mini in 12 years and am still impressed with fairness on trade in as well as new car price. I've always received an education in new models, styles and improvements to the Mini. As usual, the improvements are outstanding. Due to expert sales staff and efficiency in completing paperwork I can motor off the lot and begin the fun.

James Kohler

May 1, 2016

I walked and was greeted by Steve during my lunch break. Steve had the inventory at his fingertips and immediately my dream car from my description appeared on the screen. I spent 30 minutes finding the car and filling out the paperwork. (one easy form)Steve worked with Tina in finance on my terms and then some. I picked up my car on a Saturday and realized Steve brews an awesome cup of coffee as well! Totally pleasurable experience and completely painless!James K

Marie

Apr 30, 2016

Rick, Dave, Carrie, Mary, and everyone else there go above and beyond to make sure my car is working great. I have two older minis, and by now, they all know me by name! This is a great team and I have never had a bad experience.

Barb&Mini-Me

Apr 30, 2016

I went to Mini of STL with the possibility of purchasing a Mini. I'm just not a BIG car person. Karen was awesome in locating a mini just for me.

stacy123

Apr 30, 2016

This dealership made it very easy for me to purchase my new MINI. Sales person and finance person were great to work with. Price and value were right what I was looking for.

ddunn

Apr 29, 2016

Bought my first Mini 4 years ago. Karen was the best. When I wanted a new one - no question where I was going. I called Karen -told her what I wanted - she called back with exactly the news I wanted to hear. Committed to it over the phone. One week later drove 3 hours to pick it up site unseen. Had my new one 1 week now and couldn't be more pleased. Thank you Karen and Tina for making my experience a "will come back for more" one. Great bunch of people to work with.

vano51k

Apr 24, 2016

Very professional staff, positive atmosphere.Thank you Neil, Tina and Steve. Three things:1) They had the right car2) Negotiations were straight forward, transparent and they were willing to work with my offer3) Transaction was quickThank you guys!!!

Joy

Apr 23, 2016

Within 3 days, my husband and I purchased a shiny black 2013 Volkswagen CC. Our sales agent, Dustin, was very attentive as we each test drove the car of choice. He called me on the third day confident that we would seal a deal that night. And indeed we readily did. Thank you, Dustin, I love our new VW CC!

Shelly M

Apr 23, 2016

Who knew buying a car could be fun! It helped that it was a beautiful day for test driving... Everyone was amazing and helpful. I have already recommended them to two friends and I just got my car yesterday!

William Pearl

Apr 20, 2016

This vehicle purchase was 7th vehicle purchase. I have purchased from three private owners (FSBO), Subaru, Lexus, Chrysler and now Mini of St Louis. This one was by far the fastest transaction the easiest and smoothest one that I have ever done. I was helped by Dustin who was very friendly, professional and courteous to me. We took my selection for a short test drive, (which was my main reason for stopping in) and I knew right away, that all my research and shopping around had paid off. It only took about an hour or so to get approved and written up. The Owner gave me a little discount off the advertised price, which I thought was already very fair for what I got. Tina did the paperwork for me and I got to meet Steve who took the car originally in a previous trade in. Everyone was very friendly and they all made me feel like we were old friends. Thank you all for your help!

minijo

Apr 19, 2016

My husband and I stopped by Mini a few weeks ago, we test drove a few cars however, I explained to Steve that I would not be ready to purchase for 6 months or so. He was very helpful and knowledgeable about cars and offers of free financing. He was not pushy and said that he would touch base with me as it go closer to my desired time. Followed up with email and I appreciated that Steve was not pressing me to buy before I felt ready. A few week later my brakes on my 2006 mini were rubbing and car was leaking oil and it has 155+ miles, so I came into have it serviced. I thought about calling Steve but did not. While my husband was checking in the car, I spotted Steve and he came over and we talked. Steve looked at me and asked if I was still interested in a mini Countryman. One had come in a 2012 fully loaded with many perks and warranty, low mileage. Wow that was the car for me! The car was off the lot for detailing , Steve got it back so that we could see and drive it. We got the car we love at a good price with everything I desired. I really did not want to sink a couple thousand into my old car. Thank you Steve!

Morgan T.

Apr 16, 2016

Can't imagine a better experience, or environment for purchasing a new vehicle. Dustin Summers was extremely helpful, along with their financial department and management. I would recommend this dealership to anyone in need of a personable staff, and an all-around enjoyable car buying experience.

Countryman1

Apr 8, 2016

Mini of St. Louis provides great customer service! I appreciate the expertise provided and the friendliness of the staff. It's consistent each time I visit! Highly recommended!

Job1925

Apr 7, 2016

I found a used Toyota Camry on line at the Mini Dealer and came into take a look. Helpful staff and willing to negotiate on price.

Ashley Piar

Mar 31, 2016

This was my first car purchase and it couldn't have gone more great. Karen saw me looking and helped me right away within minutes of browsing the lot. When the car I wanted was sold she immediately found me another one that was even better. She made sure I would be the one that would get the car and worked quickly with me so nobody else would buy it before me. She went over the car with me not once but twice so I was familiar with everything and drove it around to see how it ran. She was a pleasure to do business with. I would recommend her personally to anyone wanting a MINI. Tina then helped us in the Financial department and that went quickly and great. She was super upbeat and smiling and made it an easy process. I love MINIs and it's even better when they are the best car dealership out there.

Duoerjcs2016

Mar 31, 2016

Got my first Mini in England, 2005. That car was serviced there for the next 5 years. Purchased Mini #2 in STL as well as a Countryman in 2016. Always get honest and fast service. No regrets and never feel like I didn't get value for the money I spent. Rick and Dave in service are great. Carrie is always a joy to deal with and Karen made the purchase of our Countryman a pleasure.

al 68

Mar 31, 2016

no problems, good communicationthis is third cooper I have owned over past 12 yearsalways helpful and take time to explain--if they do not have answer--they take the time to obtain proper answer

TIMOTHY SANDERS

Mar 27, 2016

Steve was just right. No pressure but helpful. He let my wife and I come to the decision to buy on our own. He knows his product inside and out. Told him we weren't buying that night, yet we went home with a great new car. Thanks again.

Charlie

Mar 26, 2016

Originally visited the dealer to look at a used Mini. When we did not see the one advertised, we were leaving when a porter parked a Countryman in the color I was looking for. He told us the Mini was inside. As we were looking at the Mini, Steve Emerson approached us. He sent us out on a test drive and had me hooked. I was not leaving without that car.What a great guy! Spent a lot of time introducing me to my new baby. And Thanks to Tina for finalizing all the paperwork.

joelt12

Mar 24, 2016

I took my MINI in expecting the worst. I thought it would need some significant work, and my warranty had expired. It did need some serious work, but Todd told me they would like to cover it all. What kind of company does that? I was blown away. Why would I ever go anywhere else? Thanks, MINI of Saint Louis!

rtp.rick

Mar 21, 2016

Had an issue with a tire. The dealer went way out of their way to get me going in very short order. Absolutely fantastic experience.

CMarie

Mar 20, 2016

Nice people at Mini from the service and the people in the store and sales. Not high pressure but take care of your needs. Even gave me something for a headache, (the headache wasn't from the deal).

Benborgmeyer

Mar 16, 2016

I was in desperate need for a vehicle. I contacted several used a new car dealerships around town. Steve was the only person I spoke to who sat down with me and discussed my needs and financial situation. He found the perfect car for me and made the experience feel like he was working for me. I would highly recommend him to anyone. The finance manger, TIna, was also a pleasure to work with.

Dave

Mar 14, 2016

I have bought a lot of autos in my time ( 57 years old ) and have never been to a dealership twice. Mini of St. Louis is so much better than any other dealer . The integrity and honesty of the entire service department is unrivaled. My next car will be another Mini. On a scale of 1 - 10 Mini of St. Louis gets 11 !

ratherBOn2

Mar 11, 2016

Mark was very knowlegable about the models and helpful to us in making our selection, We found this to be a great car buying experience and felt no pressure from Mark. The test drive was prompt and helpful.

Adam

Mar 11, 2016

The only word I can think of is amazing! MINI of St Louis has a fantastic sales team and the process was so comfortable! I went in to look for a car to replace my old commuter, but I didn't know if a MINI would be right for me. Karen took the time to hear me out about my thoughts on MINI's and let me try out every car in the showroom. She setup three different test drives, with no pressure or questions, and I found my 2015 MINI Cooper 2-Door Hardtop. I'll definitely look at a MINI when it comes time to replace our other car, thanks in no small part to the wonderful experience I had at MINI of STL.

Picklesmini

Mar 9, 2016

If only every car dealer was like Mini of St.Louis this would truly be a wonderful world. So I broke down at the Mini dealer with my Cooper...not being from the area and having my family with me it was kind of a nerve racking moment....Until I met Neil...He was able to talk to his Service Manager (on his day off by the way) and get me into the shop, So now I'm an hour away from home with no ride...and this is where Mini will out shine EVERY CAR DEALER EVER. So Rick gets me wrote up and asked if I had someone picking us up...I told him that we lived a ways away and didn't know anyone around, Rick disappears for a few minutes and returns with a set of keys to a Mini in the lot...Rick: Here, take one of our loaners and we will call you in a couple days. So here i was freaking out on how in the heck I was getting home and just like that ALL my fears were gone. I will always be a Mini fan!!

KCReviwer

Mar 7, 2016

People over there are super nice. No complains from our end and we got our new car the same day we went to "just look".

celliott

Mar 5, 2016

/I planned to buy a Mini Cooper today and I did! I have never been to a Mini Cooper dealership and this was going to be my first Cooper purchase, it was a wonderful experience. I felt welcome, informed, and satisfied. Dustin helped me with all questions and concerns I had in making my choice and gave me a lot of options to choose from in terms of type, style, and price. Tina, in finance not only assisted me in my paperwork, but also share with me procedures to help when I sell my current vehicle. Overall, my experience with Mini of St. Louis was very good and I would recommend this dealership to anyone thinking of buying a Mini Cooper and definitely recommend Dustin Summers as their sales representative.

ssauer

Feb 27, 2016

As always, friendly, fast, professional service! Had to have my car towed last week. Even though they were booked, Dave got me a loaner car, squeezed my car into the queue and called with updates. In/out/done! THX

SoCalGirl

Feb 24, 2016

Everyone at Mini of St. Louis has been wonderful to work with. I started looking at MINIs online and was immediately contacted by Bill Harada. Bill kept in touch with me via email and connected me with Karen Fortune when I went in for a test drive. Karen and Tina were great - both were friendly, professional and helpful! Although I hadn't planned on actually buying a car that day, in less than 3 hours I walked out with a certified MINI with financing terms that I was happy with. If you're looking for a MINI, I would highly recommend them.

Mini Man

Feb 23, 2016

Drove in with no appointment to get wiper blades .replaced.Service Technician Rick took care of it with a smile.I Sat down had A cappuccino in the. Lounge.Looked at a few new cars in the super nice and clean show room.Car was ready to go in no time at all. 20 minutes topsMini is a fun car and the service dept is great.Always a fun experience.

slumlord44

Feb 23, 2016

We just bought our third Mini. Great dealership. Good people to deal with in both the sales and service departments. Well built cars and a great dealer. I recommend the cars and dealership to anyone.

Deborah

Feb 23, 2016

We just purchased a new Mini (our third) and had a great experience with Mark Conn and Mini of St.Louis. They have been wonderful help with maintenance issues all along and have always tried to keep our goals and preferences in mind.

mini2

Feb 19, 2016

My husband and I met Karen Fortune, requested a test drive which she quickly and happily set up for us. Once we drove our MINI, we were, naturally, thrilled so Karen professionally took us through the details of the car and purchase requirements. Filled out a couple forms, met with Tina in Finance (who was also delightful) and, boom, the deal was done. Karen then took the time to fully explain how to work all of the MINI's features to me so that I could drive off with confidence. Would do it again in a minute.

Dragonfly1

Feb 18, 2016

I love these guys. I am always greeted promptly & by name. Any questions about my MINI are answered quickly & honestly. The special little extras are a nice touch. My baby always comes back freshly washed & looking new again

Minimom

Feb 16, 2016

Steve was a great person to deal with. This was my first MINI car and Steve was very knowledgeable and patient with my many questions. He went through every single feature in my car and made sure I understood everything before I left. He also set up a separate appointment with my husband who was out of town when I picked it up. That was going above and beyond what I expected. I am thrilled with both my car and my whole MINI experience!!

CMTIERNEY

Feb 15, 2016

I am completely satisfied with my experience buying my mini thanks to Steve Emerson. He shared his knowledge, listened to my needs, answered all my questions, and did it all with a genuine smile!

TracyeMe

Feb 12, 2016

I've been looking for a new car for awhile and finally found exactly what I was looking for here at Mini of St. Louis. I am new to the Mini experience and these guys made it fun and exciting. Steve is very friendly and knowledge. He helped make our experience a great one. He explained the features of the car in detail and made sure I was comfortable with everything on it before we left. Steve even got our trial SiriusXM subscription started for us! (Neil was pretty awesome as well!) We will definitely be back when it's time for another vehicle!

MilioB

Feb 9, 2016

the sales person was very good, knowledgeable and good to work with we would deal with him again.the dealer ship show room and grounds were awesome.Milio Balossi

Karen123

Feb 8, 2016

Dustin was friendly, helpful, and patient while I made up my mind which model and features I wanted. His professional manner gave me a lot of faith in the brand and dealership.

ddloc

Feb 3, 2016

Since my Cooper purchase, Mini of STL has been my choice for service. My "care" service has been more than satisfactory. Service has been friendly, efficient, and preformed the first time right. On my visits I feel like "family", here the team knows my name, from entrance to exit. Thank you also to the team that wash and prepare my car upon leaving.

fromthesky

Feb 1, 2016

Everything went smoothly and everyone at the dealership was very accommodating. I never felt pressured and they really wanted to make sure I was getting exactly what I wanted.

maupinma

Feb 1, 2016

This was a seamless car buying experience. They had the exact vehicle I was looking for at the right price. All I had to do was sign the papers. Great Experience.

Laura K.

Feb 1, 2016

I went back to Mini last week to meet with Karen Fortune, my Mini advisor to discuss specials on 2015 they were running. Having a Clubman previously, I wasn't really considering it again and thought a 2016 would be out of my price range. However, after Karen had Neil Westfall look over the numbers, I was pleasantly surprised to see that it was actually well within in my range. Karen took the time to discuss all of my options with me- from select, to traditional pricing, to a lease. This is the 4th Mini I have had, so Karen is very familiar with the condition of my Minis, the mileage I put on my cars over the course of a year. I was very interested in a lease but wasn't familiar with how a lease worked. Karen was very thorough explaining the ins and outs of the lease, which I ultimately went with since I like a new model every 2-3 years which didn't fit with traditional financing. Paperwork was quick, simple and straightforward. Tina Logue handled that and explained to me what I was signing, and what to expect plate wise and registration wise since this was a lease. Paperwork literally was less than 10 minutes and there was zero pressure for extended warranties. After that, I was eager to just take the keys and go since this was my 4th Mini. A lot of sales people would have agreed and been happy to see me walk out the door since the deal was done. However, Karen knew I had not driven the new models extensively. Due to the numerous changes made to the 2015 and 2016 models, she wanted to ensure I understood the new features that were available in the car, as well as take the time to program the settings to my own personal tastes (turn signal flashes, night time interior brightness, exterior pathway lights, Bluetooth/phone pairing, radio station programming, etc.). After we went through everything, Karen did a final walk around the car. Before I drove off the lot, she made another appointment a week out so I could come back in, and ask any questions I might have about How To's related to the car. That evening, she also reached out to me personally to ensure I was enjoying the car.Karen's level of commitment to her customers goes way above and beyond what is expected. She is passionate about what she does, and takes the time to get to know you as a person. She is well versed on all of the models Mini offers- both from a technical perspective and design perspective. Karen is not pushy and follows your lead which makes the entire process stress free and straightforward. A lot of sales people can be intimidating, and buying a car can be intimidating. I know with Karen it won't be. I wouldn't hesitate to recommend Karen to my friends and family because I know as soon as they walk in or talk to her on the phone or in email, they'll be in good hands.

rmanker

Jan 31, 2016

We came back for a 4th car after 4 years and their service, support and sales staff are the best. We work with Karen Fortune (who sold us our last 2 mini's 4 years ago and our first 4 years before that). Karen is the best to work with and is very, very helpful! Also talked with Neil Westfall ,the Sales manager and he was very helpful in our decision. Tina Logue, was great and got us through the financial process quickly. That is always good. Also, they have the best service team in the business. Todd, the service manager, is a huge reason we keep coming back! He is the best service manager we have every worked with (and we have lived in 3 different states) and his staff are great!! Over the 4 years since Todd joined the St. Louis team he has always bent over backwards to answer all of our questions and takes care of all our needs You will not go wrong buying a car from this place.

lorraine652

Jan 30, 2016

I just purchased a 2015 MINI Cooper HT from MINI of St. Louis on 1/29/2016. I was very pleasantly surprised at how easy it was. Yes, it took about 3 hours but I was constantly doing something and it flew by. There is just a lot of paperwork involved with buying a new vehicle. The people are all so friendly, efficient, and professional. There was no hard sell and I was very relieved to find that out. I was allowed quite a long test drive and I fell in love with the vehicle. I had owned a MINI years ago, but they are much improved since then. I came in contact with a lot of personnel and all treated me with great respect and made me feel welcome. The only reason I did not rate all employees as "extremely likely" is because I didn't have as much contact with some as I did with others. Thank you to all!!

forney49

Jan 30, 2016

This is a great place to buy a car. Salespeople are not on a commission and the pressure is off and the honesty is on. I have purchased 3 cars from them and the experience has always been positive. Friendly, knowledgeable and fair.

Louise

Jan 29, 2016

Again brought my 2007 Mini in for service, and again was very satisfied with my experience with the service department. It just is amazing how they find time to explain everything (so I can understand)Thanks again "The Service Department"

Jay

Jan 15, 2016

I've been a Mini owner for a while now, and my wife and I always take the time to travel to Mini of St. Louis. Every time we visit we are always impressed by the professionalism and kindness of all the staff. In our most recent visit we came in for service of my Mini Cooper S. As always, Dave was kind and thorough covering every detail about the service required, and even offered a loner Mini so we could grab a bite to eat. While waiting a new Mini caught my eye! The Coupe, for the true Mini enthusiast, and there were only a few left. I just couldn't resist! Working with Steve, Neil. and Tina we had the best buying experience imaginable. Even though there were a few bumps along the way, they were friendly, helpful, and did everything they could to make sure everything went as easy and painlessly as possible.

Edwina

Jan 14, 2016

I didn't knpw much about the Mini I came in to test drive or the CPO warranty that it came with, but Dustin and Bill told me about the car and answered all of my questions. I felt comfortable - not pressured.

Specialk63011

Jan 8, 2016

My "Check Engine" light came on a few weeks ago when experiencing sluggishness and low idling with my 2008 Mini Cooper hardtop. My wife told me to drop it off at our local MINI dealership and let them service it, but I thought that my local nationwide repair shop could rectify the problem. I took it in and their onboard computer reader told them that I needed new spark plugs. "We'll need to get a new wrench attachment since this is a MINI and it takes a different size!" Okay! I get that! They replaced the plugs and the car seemed to be back to normal....for a while! Three weeks later and voila! The same problem returned, i.e. the engine would miss when accelerating or die when at a stop! I called the service department and told them my story! "Sure! Just bring it in and we'll take care of the matter!" I did, and it turns out that the plugs needed to be tightened and that was all. I also asked them if they could check on a rattle that was coming from the rear. Again...a local BMW/MINI repair shop had said that it was just "part of the MINI rattles" that come with a car this old. Not so! MINI of STL found that the rear sway bar bushings needed to be replaced and I needed a new engine belt! Today I am zipping all around town in a peppy and quiet R56...all thanks to Rick and his team! Yea!!! Everyone at MINI of STL is a pleasure to work with...all the way down from Rick in Service, Derek, who met me in the service bay and later took me to friendly gal that took my payment! Heck! Neil, the store manager, has called me at home to make sure that the service that I received was top notch! And it was! So...next time I have a problem with my car, or YOU have a problem with your car... don't wait for the "I told you so!" look! Just head over to MINI of St. Louis! :-)

Mini Clubman

Jan 6, 2016

I found Mini of St Louis sales, financial and service personnel to be professional, friendly and helpful.It was difficult to absorb all the information I received on my new car in a short period of time, but I was given helpful hints on how to adjust.

collin

Jan 4, 2016

Over the weekend I picked up my new 2016 Mini Cooper. This is my second mini. I am a huge fan of the car but now am a real fan of the purchase and service experience. My 2008 mini was kept in mint condition through the years by an exceptional service team. Carrie and Rick, even up to the end of the car's hand off to my son over the holiday break, offered service with a smile and a wealth of information. I am truly grateful for the assistance and their dedication.Steve Emerson is car salesman extraordinaire. With a time line on my hands for the new car delivery, holidays and hectic schedules he took the time to sit down and build my mini on line with me. He followed through without the usual "car salesman push" and maintained contact throughout the build and route to St.Louis. Steve knows Mini and he knows the St. Louis car sales industry. He is a true gentleman and family man. Lastly, I must mention Tina Logue. Professional, courteous and smart! Truly the best business manager I have ever had the experience of financing a new car with.Looking forward to many years of motoring and service with this exceptional team! Thank you,Kim M St. Louis

cardsfan82

Dec 29, 2015

Every time I bring my MINI in for service I have the best experience! They are very helpful and friendly. I was in and out in no time. I also love that my car is washed and vacuumed as part of the service.

laura

Dec 29, 2015

I traveled to St. Louis from Springfield for the holidays to be with my family, when I got in town I started to notice that I had vibration in my 2009 Mini. So I called Mini of St. Louis and I talked to a Service Adviser Dave explained my problem and he told me they were very busy, but if she could bring the car in we would try to work her in. He did so everything worked out well. They corrected the problem, and I was able to enjoy my holiday.....Thanks Mini of St. Louis.

mratliff

Dec 29, 2015

I knew I wanted a Mini, but with so many customizable options I wasn't 100% sure which one. Dustin Summers was so patient with me and answered all my newbie questions. He even took the time out to show me some of the customized options within vehicles to ensure I would like what I thought I wanted. Even though I did not purchase the 1st or 2nd visit, he still treated me with kindness, did not pressure me, nor make me feel like I was wasting his time. And once I was 100% sure, he took me through a guided test drive that opened my eyes to what a fabulous car a mini really is! The 3rd time really was a charm. The purchase went way smoother than I couldve imagined. Tina was very clear, fun, and let me know what options I had and gave me her honest opinion when I had questions. Neil popped by gave me a big hug and congratulated me on making a final choice. Overall, these 3 made this a great experience. I couldnt be happier to own a mini or encourage others to get one!

mksheets

Dec 28, 2015

It took me three years to finally get my mini cooper but the dealership always kept in contact but never bothered me until I was ready for the actual purchase. Their sales team was wonderful to work with and it was the first time buying a car was painless. I'm loving my mini and couldn't be happier with my decision.

CJLang

Dec 24, 2015

I could not have been happier with my experience at Mini of St. Louis. It was Thanksgiving week 2015 and Dustin Summers and Bill Harada took care of me like I was family. They had answers to all of my questions, they explained everything to great length and detail. Both of their customer service was spot on. Like other dealerships, there was no awkward waiting. They kept me apprise of the entire process as we hit each step. I did not have great credit at all and Bill was able to work some magic and get me a great deal at a great price and while he was doing that Dustin dropped everything he was doing to ensure I was taken care of. Even after I drove away, I came back and Neil dropped what he was doing to come put my plates on for me and answer any last questions. If you are looking for a dealership to buy a new or used car then you are an absolute idiot if you don't go give the people at Mini of St. Louis a chance! P.S. I am not being paid for this review!

Ci

Dec 19, 2015

Steve is a real great salesman who helped me to go through all the process and solved my questions. He is willing to offer which is best for me and makes the best deal possible! He is patient enough to explain everything for the new car! I strongly recommend him! Karen has been also very helpful to introduce cars and to build up details for a new car and I enjoyed the test drive! Thank you both for your help!

ecpap

Dec 14, 2015

We recently acquired our third new Mini from salesperson Karen Fortune. Having been highly satisfied with our first two purchases, we returned in November when we found ourselves unexpectedly in the market for a vehicle. Karen listened carefully and converted our stated needs into the perfect vehicle suggestion. She is attentive, understanding and highly knowledgeable. We also know that after the purchase Karen will continue to keep our satisfaction her priority as we drive and service our vehicle. The buying experience here is transparent and clear. We have always felt like we were treated fairly as valued customers. Neil Westfall added to our experience this time around as a visible and engaged manager. All of the pitfalls of vehicle purchase simply don't exist at Mini of St. Louis.

Mini 210

Dec 11, 2015

Someone is always there to greet you and get your service going.They always make me feel welcome. The dealership has a very relaxing atmosphere??

Jlafonta

Dec 9, 2015

Mini of St. Louis provides a low-stress car buying experience. Processes are streamlined and the employees are relaxed and accommodating. I will certainly be back for my next car!

joelt12

Dec 6, 2015

I had a wonderful experience even before I set foot in the beautiful showroom. Bill Harada responded quickly to my emails with updates about availability and appropriate suggestions. Upon arrival, he ensured I was in good hands with Karen Fortune, who patiently and enthusiastically walked me through the MINI's features. Tina Logue made the financing easy, and I went from interested prospective buyer to owner in two and a half hours. I am happy with my purchase, and I would eagerly recommend MINI of St. Louis to a family member or friend.

missjean

Dec 4, 2015

Steve is knows his business. Very helpful in getting my problem solve. Never any unpleasant feeling while this transaction was taking place. I would recommend him any time.

BowlInJar

Dec 3, 2015

First, thanks to Steve, Neil, and Tina for putting in the effort to make my purchase both easy and fun!!!I stopped in the dealership about 9 months ago to check out the MINI's and see what all the fuss was about, as I'd never actually been in one before. (I was looking for a car with a nice balance between luxury, price, and personality... and on paper, MINI seemed to be a perfect fit.) I mentioned that I would be purchasing at the end of the year, but I wanted to learn about the various options then so I could plan out my finances accordingly. I couldn't have had a better first impression and I walked away convinced that I'd be purchasing a MINI as my next car. In the meantime, I touched base with the salesperson (Gerard Bulber) a couple times and he was always laid back and patient with me. Instead of pulling all sorts of smarmy sales tactics to try and persuade me to purchase on his terms instead of mine, he gave me plenty of space and I was never pressured at all. I can't believe how refreshing this was compared to my previous new car purchasing experiences dealing with incompetent, selfish, and manipulative salespeople at local Mazda and Honda dealers!!!When I was finally ready to move forward, Gerard and Neil worked hard to keep my business and help me custom order a car exactly the way I wanted it. To be honest, I tried some comparison shopping at other MINI dealers, but it turned out to be a waste of time... as Neil's team had the best deals and superior sales tactics.While my car was being built, Gerard left the dealer to pursue a new career. At first, I was a little disappointed because I liked him and I thought it might be awkward working with a new motoring advisor for the final purchase and delivery. Neil reached out to me and let me know that Steve Emerson would be my new contact, and that he had full confidence that Steve would take great care of me. It wasn't awkward in the least. After meeting Steve in person, I wished that I had worked with him all along. He was just as laid back and friendly. Not to knock Gerard because he was great, but Steve has spent more time with the brand and it really shows. Anyway, when the car was ready to be picked up, Steve walked us through every feature and made sure we had the basics down pat, and he re-assured us that he was available for follow-up questions. (The MINI Connected system with navigation is truly amazing, but it was like drinking from a fire hose trying to understand how all the settings and features worked. Steve did a great job explaining the features and he was gracious with a few of our dumb questions.) So yeah, working with Steve to sign the initial papers and then go through the car was actually a lot of fun.When it came time to finalize the paperwork, Tina was great to work with too. She was friendly and also easy going. This has always been the dreadful part when I've purchased cars in the past. In contrast, I can't imagine how the final payment process could have been any more pleasant and efficient, as it only took a few minutes.So yeah, thanks to Neil and his awesome team for such a terrific buying experience. I wouldn't hesitate to recommend MINI of St. Louis to anyone, and would encourage you to look for Steve Emerson when you walk in the door :-)

chuck pass

Dec 1, 2015

This was our fourth Mini from this dealership. We purchased a 2015 Mini Countryman for our daughter. Our experience with Mark Conn the saleshoncho was excellent. He is incredibly knowledgeable about all of the Mini's and we never had any pressure for us to buy form him. Of course we will be back when my wife is ready for a new car! Thanks for everything!

TaylorLewis1980

Nov 30, 2015

My wife and I were in the market for a new MINI for quite sometime, but couldn't nail down the one we wanted until we met with Mark. Mark was very informative and extremely easy to work with. Unlike most dealership experiences where we felt pressured by the sales people Mark gave us plenty of time to weigh out our options and make the decision we felt most comfortable with. We now are proud owners of our first MINI and are looking forward to the next one already!

CyndiMiniCar

Nov 30, 2015

Great experience Mark and everyone were professional and polite. Highly recommend! I did not expect to have such a good time buying a car. Go see them you wont be disappointed!

recentminibuyer2015

Nov 30, 2015

I recently purchased a new MINI and was assisted throughout the entire process by Karen Fortune. She was an excellent "motoring adviser." I never felt pressure to buy or spend more than I wanted. Karen simply allowed me to test drive the cars I was interested in and let me make my own decision on my own time. When I made my choice, Karen and the service department made sure it was exactly what I wanted and went above and beyond to make everything perfect before I took it home. As far as financing, Tina made the entire process quick and painless. Everyone on the sales floor was professional, pleasant, and relaxed. Infinitely better than my experiences at several other area dealerships.

cathie1173

Nov 30, 2015

While I was at Mini, David Joseph assisted me. He listened to my concerns and offered suggestions to help solve my problems with my vehicle. His expertise and customer service was excellent. I have confidence when my car is serviced at Mini.

JRB

Nov 21, 2015

Found a used Chevy in an on line search. Felt like I got a great deal. Steve Emerson was a perfect sales person for my buying style - no pressure - would definately recommend.

beaubrenton

Nov 20, 2015

I bought a used Hyundai from these guys and I can't stress enough how awesome they all were. Everyone was extremely thorough and really nice. I've had my fair share of car dealer experiences and this one was by far the best i've ever had. I was treated like a human being and not just another sale. Special shout out to Dustin who was extremely personable and took care of me. Shout out to Neil and Tina as well who made everything really easy for me in the car buying process. Come to these guys if you are in the market for a car!

Meganm11

Nov 19, 2015

We had a great experience with Steve at mini! Buying a car is always a dreaded experience and Steve helped make it easy and fast! We traded in our car for a used Acura they had on the lot. Steve was very honest and open with us and we couldn't be happier with our trade in. I would recommend any who visits mini to work with Steve ! The financial lady, Tina, was always very fast and efficient with our paperwork and transaction.

Herm818

Nov 15, 2015

We enjoyed working with Dustin and also with Tina in the finance dept. They were both very helpful and fun to talk to. I look forward to seeing them on routine checks.

Stude Phil

Nov 10, 2015

I purchased my new Mini Hardtop in June of 2013, my purchase experience with Karen Fortune was an absolute pleasure. I have only needed to take my Mini to the service department 4 times since June 2013, the first 3 time were for the 10,000 mile oil change service and the 4th time was this week because the Brake Warning Light came on, a complete brake job was necessary. With each of my 4 service department visits I was treated with Extreme Professional Courtesy by Todd Feuerhaken.Plus the 3 year bumper to bumper maintenance warranty is GREAT, Thank You Mini of St Louis for providing a pleasant experience every time I enter your building!

jnewton698

Nov 7, 2015

Just purchased a vehicle at this dealership. Steve Emerson was very transparent regarding the pros and cons of the car we were considering, and provided the Carmax report and other information to assist us in the decision. Steve was very professional and established trust quickly. I have brought many cars, and this was the best, most transparent and efficient experience I have had to date.Thanks Steve and Mini of St. Louis. I appreciate the way you sell cars.

SoCalGirl

Nov 2, 2015

Everyone in service is exceptional - but it is Rick who I usually deal and the reason I stay in my Mini. He provides EXCEPTIONAL service. He takes a personal interest in me and my car's performance - BEST continual service I have ever had at any dealer.

dogs65

Oct 30, 2015

I had my car in for service last week and the everything went very smooth and guys at the desk for the best! I will definitely come back

thays_91

Oct 26, 2015

The staff at MINI of St. Louis are exceptionally friendly. They treat you with the utmost respect and kindness, you'd think they were family! After driving the new MINI I had to have one. I talked with Neil and placed an order for my new car. The process was so much fun I look forward to the next time I get to do so. Each step was completely no pressure, something I really enjoy when buying a new car. Originally I was given a ballpark figure of 8-10 weeks before the new car would arrive. Neil kept me updated along the way so I always knew where my car was. Low and behold 4 weeks later it was here! At that time I was introduced to Karen, if ever you want to find a true MINIAC go talk to her! She was brilliant. She talked me through all the new features of my car, how to operate everything from the radio to the wipers. She made sure my phone was paired with the Bluetooth and that Sirius was working before we motored off the lot. She has kept in contact every few days to make sure everything is going well and to see if any questions or concerns have came up. Overall I have absolutely nothing but praise for MINI of St. Louis. They continue to exceed my expectations and I fully recommend anyone that is looking to purchase a MINI to go and see them. They do not disappoint!

TiffanyJ

Oct 25, 2015

Pleasure to work with them. My purchasing experience started with Gerard who really listened to our needs. After my test drive I knew it was the car for me, and I decided to come back a month later to pre-order a 2016 Countryman. Gerard spent hours with me going through all the options and answering all my questions before placing my order. Once production started in September I emailed him once a week to check on the status. He was never frustrated or annoyed with my frequent emails and always provided me with a lot of details about the status of my car and where it was in the process. I was surprised that it came in so early (5 weeks, when he said typically between 8-12 weeks). I was so excited to pickup my new Mini and had an appointment for Saturday am, but couldn't wait and came in the night before. Tina, Steve, and Bob (I think that's his name, new Sales Manager) were very nice and accommodating so I could drive my new car home that night. When I buy another Mini I will certainly come back to Mini of St. Louis to buy!

Dru's Mini

Oct 25, 2015

I was in need of a newer car. My 98 Jeep Wrangler has served me well. I was looking at a private party mini but heard a sound from the rear end. I went to Mini of St Louis to see their choice of used mini's.Met Steve Emerson and test drove a 2012 Mini Cooper 6 speed. No noise from the rear end, it was solid! Steve Emerson made me feel at ease with his knowledge of Mini and the confidence in their used Mini policies to maintain only quality used mini's on their lot. Steve provided me all the information to make my decision and gave his thoughts when i requested them. I purchased that 2012 Chili Red Mini Cooper that I drove first. Thanks Steve. I will come back to you for my next Mini.

Cristina

Oct 19, 2015

Excellent service! I felt very comfortable and at ease. All my questions were answered in a professional but personable manner. All the available options concerning the car an the financial options were presented very clearly.

Newy

Oct 14, 2015

Todd and the crew are great! Each team member was efficient and courteous. The area where the cars are serviced is layed out so well, from ease of pulling cars in, where the guys work on the cars, the cleaning, to exit. A well oiled machine.The dealership and service area were impeccably clean. The layout was great and the design including the minis on display, history, and pictures were amazing. It was like being in a modern art museum. Seeing the making of tony hawk juming a mini was sick, redunkulous, sweet, and pure awesomeness. Even the sayings on the bathroom mirror brings a smile to your face. After purchasing over 16 different makes and models of vehicles. Mini is #1. Minis are the greatset adult go cart ride come to fruition.If GOD let's us drive in Heaven. I hope they are mini's. Blessings

kelleyb66

Oct 7, 2015

First, everyone is super friendly and happy, so the place just has good energy. Then, you are surrounded by hundreds of super cute cars in any possible color combination...the choices are just endless; and finally you get to work with a professional (Karen Fortune), who is completely devoted to the product and your experience. I had a specific need and Karen made it happen with very little effort on my part. Smoothest car buying experience ever.

Susan

Oct 3, 2015

As usual, my experience at this Mini dealer was Exceptional. My tire was low, and they Gladly helped me. No charge. It reminds me once again how lucky I am to have bought a Mini in the first place. I'm Never disappointed - with the car Or the dealership.

Acarbuyer2000

Oct 2, 2015

The purchase experience was easy simple and hassle free. Steve was very helpful, patient and gave me the exact information I needed to make a purchase that I feel great about!!!!

pjsmini

Sep 30, 2015

MY CAR BROKE DOWN ON THE WAY TO WORK THIS MORNING. CALLED THE DEALERSHIP HAD IT TOWED IN AND THEY GOT TO IT RIGHT AWAY. FIXED IN 2 HOURS AND BACK ON THE ROAD.

MINI MIKE

Sep 30, 2015

just had my car serviced all warranty work. Done fast and car was clean when i got it back. Thanks guys for the great service. your the best.

2031mom

Sep 24, 2015

Never has the process of purchasing a car been so easy! From start to finish, our experience with Mini went beyond our expectation. I love, love our new Mini, but the icing on the cake was our dealing with the company. Kate went above and beyond to help us find the car that fit our needs. Thanks, Mini of St. Louis, for finding a way to make a typically time-consuming and complicated process pain-free and so easy! We'll definitely be back!

Mini123

Sep 23, 2015

The dealership is awesome with very friendly and knowledgeable people. The car runs great and is a joy to drive. It has a great personality, iconic presence. I'm fully satisfied with my decision and I strongly recommend the dealership and the brand to anyone!

ldama

Sep 23, 2015

1) You don't feel like you're at a car dealership here. It feels more like your with your friends talking about cars. I'm not suggesting they don't take their work seriously, but I'm saying that they allow you to make your own decisions on your own time frame. 2) If you have had any experiences like me, you often find yourself talking to salesmen that know less about their product than you do from reading the internet. That's not what you're going to find here. Bill and Gerard know their products intimately, and will help you understand the differences between the models and what is going to match up with your preferences. This was the first place I have been where I can honestly say that the sales staff really understood their product inside and out, hands down.3) The behind the scenes staff are just as much on the ball. Once I decided to buy a vehicle, the team that detailed and prepared the car did it perfectly, and the financial people had everything ready when I returned to sign all the papers--no little surprises. They expedited the sale like a well-oiled machine.4) These guys know how to treat people. You are going to feel like you're just part of their family.5) Are you one of those Americans that think big cushy cars is where it's at? Well, I was too--until I drove a MINI.

alund1

Sep 22, 2015

From the moment I met Karen, she made the car buying experience simple and easy. There was no complex pricing or fancy terminology. Everything was straight forward and easy to understand. Karen and the rest of the MINI staff were friendly and fantastic to my family and I from the moment we walked through the door. It was probably the most fun I've had buying a car.

MCountryman

Sep 19, 2015

The dealership is in a great location off Hanley/Highway 40, very clean, and everyone is really nice! It's not aggressive sales and my point person, Gerard, was very knowledgeable and honest. I ended up buying my car there because it felt so much for real and not shady and I felt I was getting a good product. I definitely recommend this dealership and it's a nice place to take your car back to for service.

Minibuyer

Sep 18, 2015

My wife and I went to look at a Mini one evening. We spoke to Karen Fortune and she and her team at Mini of St. Louis were so easy to work with that we bought the car that evening. Karen made the process so easy and enjoyable. I have no regrets and would recommend Karen to anyone interested in a Mini.

wh33lchair

Sep 16, 2015

The entire staff, from internet sales to financing was very helpful. They went above and beyond to make sure I was a satisfied customer. I would highly recommend them.

Jayne Lashley

Sep 12, 2015

Fantastic experience with Gerard as my salesman. He was beyond patient with me as I had not purchased a new car in eleven years and had lots of questions. I made multiple trips and test drives to make sure I was making a good decision - Gerard was like an old friend - always making me feel comfortable and important. He is very knowledgable about the Mini products, has an easy, warm personality and is always very professional. I will actually miss my visit to the dealership.Mini of St. Louis is very lucky to have him on their sales team - a real gem!Just bought my Mini yesterday and so far its delightful and fun - I would recommend it to everyone and ask for Gerard.

HappyHondaOwner

Sep 10, 2015

I had put off buying a car because I dreaded the whole "negotiation" process. I found a car on Mini of St Louis' lot but living 150+ miles away I attempted to complete the negotiation process via email and phone. What an easy and pleasant process, and it did not end there!! When I actually got to the dealership, Gerard Bulber was so much fun to deal with. He is very personable guy and has a great sense of humor. I would recommend Gerard and Mini of St Louis to anyone looking for a good used car.

scarrie7

Sep 4, 2015

Karen Fortune is my dealer, who with the whole staff bent over backwards to get me my mini. Love Them! My husband is next to get one soon. We know where we are going. :)

Velcro49

Sep 4, 2015

We bought our first mini through Steve and went out of our way to buy our second car through him. He is honest and advocates for the customer.

stpaul

Sep 4, 2015

Very personable staff. Gerard was extremely knowledgeable about the vehicles and patient with me through several test drives and trying to decide on a specific model to purchase. No high pressure. I traveled 400 miles to purchase from Mini of St. Louis and I am glad I did.

Jujubean

Aug 31, 2015

Wow wow wow, every part of our car buying experience was great!! Kate made the entire process so easy and fun! Thank you MINI of St. Louis, I will spread the good word!!

justg

Aug 31, 2015

This Dealership went above and beyond!! ESP Dave! Super friendly, great to deal with, went above and beyond!! Highly recommended ! Thanks Dave for all your help.

Jiewei

Aug 31, 2015

Got my new mini cooper 2 weeks ago, really enjoy it! Our salesman, Steve Emerson, provided us with excellent service during the purchasing process. He helped a lot for it and we really thank him. We highly recommend him as giving five star!!!

TracyReust

Aug 31, 2015

The service department at MINI of St. Louis never ceases to amaze me. They are kind, understanding, knowledgeable, and always EXTREMELY helpful. Dave has helped me many times in the past, I would always recommend him! The Service Manager, Todd, is fabulous too. Everyone at MINI of St. Louis is genuine any time you talk to them. Thanks!

Louise

Aug 28, 2015

Brought my 2007 Mini in for normal maintenance. They took me right in at the time that was scheduled, and I picked it up same day. Very unusual for a Dealership now days.

dzminilover

Aug 27, 2015

Easiest car buying experience I have ever had! Gerard and Neil were extremely knowledgeable and helpful. I would definitely recommend them to anyone considering a Mini!

EagleTRL

Aug 24, 2015

I found my 2014 Mini online and it was exactly the car I was looking for. I live in Louisiana, so all of the prep work was done long distance and without physically seeing the car ahead of time. Karen Fortune was excellent to work with in preparing for my trip to St Louis, keeping the car available until I could get there and keeping in contact for my status, my trade in and financing. Once I got on site, I checked out the car while they checked out my old car. The car was in excellent shape and I got a good trade on my old car.Tina was great to work with on the paperwork and I appreciated her flexibility with a few issues on the transfer of my old car. I drove off in my "new" Mini within three hours of arriving at the dealership.I can absolutely recommend Mini of St Louis for anyone looking for a new or used Mini!

Corinne & Hans

Aug 14, 2015

First test drive with Steve was for my birthday in 2012. He was awesome, but as it turned out, not our time to buy a car. Flash forward to 2015 and during a phone call manage to get Steve again! THIS time even more awesome if possible, and I now am the proud owner of a 2015 Mini S named Edna Mode. Total, I've waited 12 years to get my dream Mini and Steve made it fun and everything I could have wanted. We all have a 2nd date coming up and I'm looking forward to having more good times with Steve and the great people at Saint Louis Mini!

MAT in STL

Aug 11, 2015

Todd Feuerhaken & his team consistently help keep me and my 2003 Mini Cooper S on the road. I recently had to replace the air conditioner compressor along with the right front axle boots. Plus, there was an extended warranty issue related to the power steering pump. Working together, we were able to get all the work done on schedule, on time and within budget. For that, I'm very grateful.

mhart3

Aug 9, 2015

Just purchased a used Mini Countryman and I couldn't be happier with the overall buying experience here. Karen Fortune our sales associate was knowledgeable, helpful and pleasant every step of the way.Never pushy - always concerned that we were making the right decision for us. Delivery and financing was smooth and efficient. Really made me excited about owning a Mini.

3rdMini

Aug 8, 2015

I was looking for a used MINI and found a car on their website. Steve provided excellent customer service, including explaining how their sales process worked, giving me all the information on the car, and getting the paperwork done quickly and accurately. He made it an awesome sales experience! If you're in the market for a MINI, call Steve at MINI of St Louis.

LC

Aug 7, 2015

Met Steve for the first time about two weeks ago when I stopped at Mini STL. Was a prior MINI owner and wanted to test the new gen. Steve was the one I saw when I walked in. I feel fortunate that I got him - Steve has been an absolute delight to work with - from the time I walked in the door, to when I took delivery of the car. He's extremely helpful, very responsive and has a can-do attitude. In other words, Steve is the best! He's the best salesperson I've met at a dealership so far.I felt like Steve cared about me as a customer - not about trying to sell me something or push me into something I didn't want. He also worked to get me the best deal possible.Steve really cares about customer service and experience too. He even stayed late on a Friday for me because I changed plans and he adjusted his schedule so I could take delivery of my new MINI. If that's not amazing customer service, I don't know what is. If you do visit Mini of STL - Steve's the guy you want to talk to! :)Highly recommended!!!!!

judyfruthlong

Aug 6, 2015

The service department has always been great to deal with but my visit in March 2015 was outstanding. They delivered what they said they would and for me that means everything! I really appreciate these guys and would highly recommend going right to the source to take the best care of your MINI.

JamesW

Aug 5, 2015

Karen was very helpful by answering all our questions in a clear and friendly matter. She offered us numerous options, making it easier to chose our special new Mini.

Fluff

Aug 4, 2015

Kate was so helpful and patient. I went in wanting a Clubman. Test drove one, then went on to the hard top. Test drove many of them until I decided on the one for me. I certainly took up her afternoon and she was so great about it. I finally have my Mini after 45 years of wanting one. The financing experience was smooth, fitted my budget.Just an all round great experience

Shronie

Aug 1, 2015

Gerard is a very lovely person to work with. He is kind, low keyed, helped me come to my own decisions along the way. Thorough and knowledgeable in every aspect of his product. Great sense of humor. Five star salesperson.Tina - in financing - oh the most difficult area to understand and the most scary area for me - walked me through every detail. We had fun. She went above and beyond to explain!

M.A. D

Jul 31, 2015

My wife and I just bought a MINI hardtop. Gerard was a great salesman. He was very patient, never pushy, and took the time to answer all our questions. He helped us get a great deal on a great car, and we couldn't have asked for better service. If you go to MINI of St. Louis, be sure to ask for him!

deannagervich

Jul 31, 2015

I showed up to my service appointment with an attitude about things that were wrong with my 2006 Mini, by the time I left I had a smile :)

yucheng

Jul 31, 2015

I am a foreigner and bought my first car at MINI of St. Louis and before that experience I basically know nothing about the procedure of buying a car in the U.S. I am nervous and afraid of asking at first time but Karen really helps me a lot and shows great patience and kindness when dealing with the insurance problem. Besides, we only spent little time on negotiating the price and the whole process. The experience was awesome.

WheatCrow

Jul 30, 2015

I was in a very awkward financial situation and a very vulnerable position. Kate Bryan at Mini of St. Louis was so incredibly kind and helpful to me. She actually had to listen to my so. Story and watch a few tears fall. She never treated me like she had the upper hand and made me feel confident in my purchase. She went out of her way to help me get into a different car. The process was very painless thanks to her thoughtfulness and professionalism.

BobKaren

Jul 27, 2015

We've been passengers in our son's MINI many times so we knew when it was time for a new car we had to have a MINI. There isn't a dealer where we live but there are several within a 150 mile radius. MINI of St. Louis, and especially Kate Bryan found us the perfect car at a price we wanted to pay. We're TOTALLY in love with our new MINI and look forward to many years of happy motoring!! Thanks for a great experience.

AllenEll

Jul 24, 2015

I had an outstanding car buying experience. Gerard was very professional and also easy going. Tina was also fantastic in finance. I also had manager Dan Vannatta say hi. Overall an outstanding staff, very clean and upbeat atmosphere. My car was also detailed to perfection!!Allen and Andrea

3jus3ros

Jul 22, 2015

This was the best car buying experience ever. I've never purchased a car from a dealer before, but I will definitely be coming back to mini of St. Louis next time I'm in the market! Phil's customer service was outstanding! He was extremely helpful and down to earth (not what you would expect of a typical car salesman). When the monthly payments for the car I wanted were out of my comfort zone, Phil worked with me to get the price down to something I was more than comfortable paying. Thanks Phil. You're the man!

Mini

Jul 18, 2015

Rick D. provided guidance very professionally for the repair of our 2006 Mini that is driven daily. He was courteous and acts with integrity in a timely manner.

Duff

Jul 17, 2015

When I was 17, I went to London and was driven to Manchester in an early 1970's Mini. I fell in love with it. "Doing the ton" on the M6 as one of those memories that never left me. So now, 36 years later, I was in a position once again to buy a car, and decided that for one, I would not start with "sensible,' but instead with "fun." I found a gently used, low-mileage Cooper Clubman. Simple and clean inside, more room that I would have expected, great MPGs, and a very reasonable price, so I bought it. The folks at Mini of St. Louis were terrific - welcoming, prompt, and reasonable. I had a small glitch with the car right after buying it, but I was given a loaner and the problems were resolved quickly, easily, and without any cost to me. I do not expect perfection, but I am careful to see how people deal with imperfection, and so far, these folks have done things correctly. I feel a bit like a kid again in my new Mini, and I will confess that on my way home from work these days, there is one particular stretch of country road on which I have relived that moment from so many years ago. This is a good start to a wonderful adventure.

Very Happy

Jul 16, 2015

We bought our first MINI Cooper S in 2004 from Mini of St. Louis which was a great experience. Over the years we would occasionally visit the dealership to attend event's and view new models. When the 2015's came out we had been bit by the bug again and decided to go see a couple MINI Cooper S models we viewed online. Steve Emerson greeted us on the parking lot and arranged a couple test drive's. Steve answered all our questions plus showing us all the new changes/upgrades to the new Mini. Steve was great to work with and put together a deal we couldn't refuse and we are now proud owners of a new Mini Cooper S with JCW upgrades, WOW. Thank you Steve.....We were very sad to loose our 2004 Mini in the trade but Steve found it a good home.The new dealership is awesome also.

trouble1943

Jul 15, 2015

Friday July 4th. Put the top down on my '07 Mini Cooper S and headed out. Got to first hill in subdivision and car started slowing down. Pushed accelerator half way and car continued to slow. Floored it and rpm's went up to 3,600 but car continued slowing. Got back home. Monday at 7am I called Mini and spoke with Todd. Explained what was going on with car and also advised that I was stranded since my wife had gone out of town in her car. Todd said bring it in. My normal 20 minute drive took an hour and a half. Scariest drive ever since I couldn't get my Mini going more than 10mph. Every hill I went down I knew someone would come sailing up and rear end me. Got to Mini Service with no accidents. Todd had a loaner waiting for me. Called me to advise they hadn't had a chance to lookk at my car yet. Called again Tuesday to advise I needed throttle box. I okayed and received a call Wed. afternoon advising me car was ready. It now drives like a completely different car. But this is about the service department. And it is the single best service dept. I have ever dealt with (and this includes some 35 service departments thru the years). Todd was understanding, went over and above in getting me in with zero notice, provided loaner, kept me apprised of everything going on and is a standout guy. Great service. Great car. Couldn't be happier ( even after spending $650 for repairs) which says all that's needed about this service dept.

Eagan83

Jul 14, 2015

We had Steve Emerson as our salesman, and this was by far the best car buying experience we have had. For us, car buying always seems to take 6 hours and involves a lot of sitting around. Thus, my husband and I always dread the experience. This was very streamlined and almost actually enjoyable. The dealership is in a new buildinh and they have a wonderful serve yourself coffee machine.

hawkeyess

Jul 13, 2015

Today we just purchased our 2015 Mini Cooper Paceman and we couldn't be more pleased. We've always owned American Brands and were doubtful with purchasing a European car. With not knowing very much about the brand, we found that our salesman, Joe Elder, was very knowledgeable with all questions that we had. If it weren't for his genuine personality it could have changed everything. We had stopped at another dealership to test drive a Mini Cooper and the salesman there was not very knowledgeable with the brand and made it seem like we were bothering him. Joe made the experience very pleasurable and we never felt pressured about anything. We would like to thank everyone involved with the purchase of our new car especially Joe for dealing with all of our questions. We enjoyed every bit of the light conversation and the buying experience and would recommend Mini of St. Louis and Joe Elder to anyone we know. Thanks Again,Randy, Barb, Nick, & Aimee

Candace B

Jul 13, 2015

Karen Fortune was recommended to me by 3 other people and now I know why! She was professional, fun, and I felt zero pressure during my time spent with her. If you are considering a MINI please go to MINI of St. Louis and ask for Karen. She is wonderful and made sure that I walked away with a great deal of knowledge about my new MINI! Thank you KAren!

robdon7

Jul 11, 2015

I purchased a 2014 Paceman S and wanted a Mini GPS wiring kit installed on my car, I talked to EricWright in the Parts department, he ordered the part, which arrived the next day, Todd Feuerhaken the service manager was able to get me in the next day to have the unit installed on my car.I can't say enough about the service department at the Mini store.Thanks to, Todd Feuerhaken, Dave Joseph, Rick Drezek and Carrie Brown.And thanks to Derek who does a great job of washing my car when I have it in fir service.

Tsheehan

Jul 2, 2015

No sales pressure. My salesman Phil and sales manager Neil were both very helpful in my buying experience. I was able to do a lot of my paperwork prior to arriving at dealership so it saved me a lot of time. I never felt pressured into buying a car like most car dealers. I would highly recommend this place to anyone. I traded in a used mini that I had brought in for service and the service department was excellent too.

frick73

Jun 30, 2015

Gerard was extremely helpful and, most importantly, very fair with me in all our dealings. He went out of his way to find the car I was looking for, which ended up being certified pre-owned and cost less than what I had originally priced while having more of the features I wanted. No arguing over price was necessary at any point and I never once felt like I was being "played". This experience defied all my previous car-buying experience and I enthusiastically recommend Gerard to anyone looking to buy a MINI.

C Bloom

Jun 30, 2015

Thank you to Mini of St. Louis! Staff is WONDERFUL! So helpful. I love when they take the time to explain the issues with my car. Always great me with a smile and by name :)

miniman1

Jun 29, 2015

Just had my car serviced for the first time sense buying the car a year ago. These guys love there job. It was so much fun. It wasn't the stiff shirt type of visit. These guys have fun. You feel like your part of the family. Plus they said in one hour in and out. Car washed and vacuumed. Man it was awesome. Thanks for the great service. Can' wait till next year.

Paul H

Jun 29, 2015

Unlike my other experiences at other dealerships buying my Mini Cooper was amazing. Love that they let me tell them what I wanted, then they found the perfect car for me. At no time did I feel pressure.

goatkartracing

Jun 29, 2015

Fell in love with mini coopers when "The Italian job" remake came out early 2000s. Never could afford one till recently. i went to the dealer after shopping around, a 2012 model caught my eye so i went to test drive it. After a few conversations and great news about the trade up value of my car i instead decided on a 2015 and i love it. They really dont mess around when they say mini coopers will make you fall in love with driving again. As a side note i took my dad with me to purchase the car and he told me buying a car was the worst experience, He told me dealers are very aggressive and impolite people that just want to sell you the most expensive thing on the lot. That couldn't have been any farther from the truth. Gerard Bulber couldn't have been a nicer and more patient man. He knew so much about everything on the lot. All the staff was incredibly personable and friendly i didn't feel pressured at all. Would buy from mini again. 10/10

James3

Jun 29, 2015

I was in the market for 2011 Lexus LS 460. Although I live in Ohio it was by chance that I found one available at Mini of St.Louis. My sales person was Steve Emerson. He is a very friendly, top flight professional; making the purchasing experience pleasurable and going out of his way to address any concerns I had. When faced with a competitive situation from dealer in New York he went to bat for me with his leadership to ensure that I got the best deal. I highly recommend Steve and Mini of St. Louis. They have a "can do" and a "will do" approach to the car buying experience.

Birdkitty

Jun 29, 2015

Everyone at the dealership was knowledgeable and friendly. The dealership was comfortable and professional. I would recommend them to anyone and everyone. The 3 year old car I bought from them looks like new. They detailed it perfectly.

Nic

Jun 24, 2015

The employees at this dealer go the extra mile in customer service. It's an excellent buying experience! I highly recommend a visit to Mini of St Louis.

jensingleton

Jun 22, 2015

I purchased a Mini and am so excited! Phil helped me every step of the way. He was friendly, patient, and did not pressure me! I had a great buying experience and I highly recommend Mini of St. Louis & Phil Tripoli.

DRodden

Jun 20, 2015

Dealt with Phil Tripoli. Great service. Very friendly. Remembered me from a previous car purchase a couple of years ago. Nice place to go - no pressure from sales person.

KBCF

Jun 17, 2015

This was by far the easiest car we have ever purchased. Karen Fortune was great to work with. She explained the entire process of building the car on line and getting the exact car we wanted. She kept in touch with us after the car was ordered to let us know where we were during each stage of the process. Upon delivery, Karen took the time to walk through the entire car with us and explain all of the features and how they worked. The enitre staff was very friendly and took the time to stop and talk with us. Neil and Tina were very helpful in the delivery of vehicle and the financing. It was a great experience from beginning to end. We would recommend this dealership to anyone looking for a new Mini. Cheryl and Karen

Shoestring160

Jun 16, 2015

I had a great buying experience. I found the car that I wanted on their website and it was better looking in person. I have nothing but good things to say about how I was treated from the front office to the shop. I will be buying my next Mini Cooper S from this dealership.

Live Life in the Edge

Jun 16, 2015

Mini of St. Louis provided efficient service from Bill Harada responding to our email within hours to the moment Steve Emerson, our salesmen, walked with us to leave with our 2010 Ford Edge. With their business focusing on the sale of Mini vehicles, they were concerned with our interest and that did not deter from the courtesy, friendliness and efficiency of the entire staff. Tina Logue, as well, provided professional service and a sense of humor which is key to any customer total satisfaction.Thanks to all of you and "Lovin' the Edge"! Rob & Diane

JustJules

Jun 15, 2015

I expressed an interested online via Carfax in a 2010 Mini Cooper S. I received a phone call within 30 minutes. I was told to come by if I wanted and visit with Steve Emerson and perhaps take a test drive. Steve pretty much met me at the door ... he was very knowledgeable and answered any and all of my question and then offered me a test drive, BY MYSELF!!! I have never had a deanship do that... I loved it! Took that little mini out on the highway and then decided she needed to meet my husband as I was already in love! Came back and I guess Steve could tell I was smitten with the car and offered to let me take it home for the night... what a surprise! I drove it around all day the next day and knew immediately that this was the car for me. Purchased it with no hesitation. My husband loves it, my friends love it, my family loves it... but I LOVE her the most! Thanks to everyone at Mini of St. Louis for such a super experience!

mapgirl

Jun 13, 2015

Third one is just as much fun to drive as the first one. The new dealership building is great. Thanks to Karen, Tina, Neil, and Bill.

mbhalpern

Jun 11, 2015

About as mellow and fun car buying experience as you could possibly have as my wife and I leased a 2015 Countryman S All4. No traditional sales games or gotchas, just lots of patience, good humor, and straight answers to direct questions. These folks get the fact that the plethora of car buying info on the Internet has fundamentally changed the car buying dynamic from a confrontational process to a cooperative one. A+++

MGBill1186

Jun 5, 2015

As a 67 year old male, I've purchased more new cars than I care to admit. The purchase of a new Mini Cooper S from Mini of St. Louis was the most refreshing car buying experience I have ever had. Upon entering the dealership the first time, I was met by Steve Emerson who is the ultimate professional. His knowledge of the product was A+++,with absolutely no pressure to buy at any time. The care sells itself, so the buy decision was all mine. I can honestly say this experience dealing with Steve Emerson was the most fun I have ever experienced purchasing a new car! Also a hats off to Tina Logue, the Finance Manager who made the business end of the deal a great experience. Thank you all very much.

artchick88

Jun 2, 2015

I first visited Mini of St. Louis in 2012, I was "just looking" because Mini Coppers are my dream car. I never thought in a million years that I would actually be able to get one. Karen greeted me and we talked about what I wanted and what I could afford and she suggested a Beautiful (and pretty tricked out) car that was in my price range and let me take it home for the day so I could convince my husband that it was the car for us. A couple weeks ago we went back to mini and sat down with Karen again to talk about upgrading for our growing family and once again she found the perfect car for us. I will always return to Mini and Karen because I have never met a car dealer who made me feel so comfortable. The whole staff seems like a family checking in and teasing each other, and helping explain newer features in their cars. And I also have to give a shout out to their service department that has helped me numerous times and has always done an amazing job. If you go to this dealership you will not be disappointed I guarantee it!

glamberson

Jun 2, 2015

A couple weeks ago I walked into MINI of St. Louis with the idea of driving a Mini Cooper. Having lived overseas with a company car for several years, I needed a car now that I'm back in the US, and I had always thought this would be the car for me.Mark Eversgerd spoke with me and set me up with a car to drive. After coming back, I let Mark know what my parameters were, and he simply answered all my questions and provided me with exactly what I wanted. Mark's supreme knowledge of the Mini brand and products combined with his exceptional listening skills resulted in my walking out with an agreement to purchase a car.I've had my car for nearly a week now, and both Mark and Mini of St. Louis have reached out to me to make sure everything was ok and that I had everything I needed. I'm very pleased with my purchase and my experience, and I couldn't recommend these guys highly enough.

pt4mu

May 30, 2015

Being my first time at the dealership, I was somewhat hesitant, however, Gerard quickly eased any apprehension I may have had. Everyone was very kind (including making my five year old feel important). The entire experience was enjoyable. By far, the best car purchasing experience I have ever had!

Jstairs

May 29, 2015

After deciding on a Mini Cooper S Coupe as my next car, I had a few missteps with other dealerships. After seeing a used 2014 Coupe on Mini of St. Louis' website, I decided to try again and I am certainly glad I did. Phil Tripoli made sure that this time my car buying experience would be different, and he got me into the car I wanted. He answered all my questions via email or phone, and when I finally made it to St. Louis, he went out of his way to pick me up and bring me to the dealership. Even after the purchase, he made sure that I knew all the functions, controls, and features of my new car. Phil made the buying experience extremely easy and I certainly would consider buying another car from him. Tina went above and beyond to make sure I received the best financing option available. In fact, everyone I met at the dealership greeted me with a smile, and seemed to enjoy their work. That certainly makes you feel confident that you bought a car from the right dealer.

TracyReust

May 29, 2015

Every time I go to MINI of St. Louis, all the employees are extremely kind and helpful. This is my second MINI, both purchased from Karen. She is very helpful, understanding and patient with the number of questions that I have. I would recommend MINI of St. Louis to everyone!

Amb1988

May 29, 2015

This was my 2nd time working with Mini of St.Louis and Mark and it was a great experience again! Everyone there had a great attitude and is super helpful. Mark even came in on his off day to get me taken care of the day my car was delivered!

NaNa's Fun Car

May 29, 2015

Bought a new MINI one week ago today. My husband and I had planned on shopping for cars the entire day because I was unsure of what I wanted. We decided to start with MINI of St Louis and work our way thru various dealerships in our area. We were greeted by Phil Tripoli upon entering the showroom. After a brief conversation with Phil, he suggested we drive a MINI. Phil disappeared for a few minutes and next thing I knew we were on our way for a test drive.My husband drove the MINI first and I took the wheel on the return ride back to dealership. I had told my husband that I wanted something fun to drive and this car ticked that box. I don't know how Phil did it, but he picked the perfect car for me to test drive, because it was love at first sight. With the car of course. I had actually put off trading cars for the last 3 months because I dreaded the usual "ordeal". Phil was knowledgable and a pleasure to work with on the purchase of my new MINI.Phil and Tina orchestrated the best car buying experience my husband and I have ever had. I wouldn't hesitate to recommend a MINI and MINI of St Louis.

PevelyMini

May 29, 2015

Awesome buying experience selecting and delivery of my new Mini All4 Countryman. Steve is the best sales dude ever and really respects your time and knowledge.

lphelps

May 29, 2015

I worked with Karen Fortune and she was wonderful! I started looking at Minis about three months ago and she was very patient and helpful during the whole process - never pushy or demanding. She hit a really good balance of being informative and keeping in touch without making me feel pressured. When I finally decided to purchase a car, she was really easy to work with and she went through all the features of the car with me before I left. I also worked with Tina to work out the financing of my car and she was so nice and made sure that I understood everything that was put in front of me. Everyone was so friendly and relaxed throughout the whole process and it made the entire experience so much better!

CTY-GRL

May 28, 2015

Very relaxed and friendly atmosphere . The sales staff were knowledgable and helpful but never did I feel pressured. Karen was wonderful and took the time to thoroughly demonstrate & explain the many features of my new Mini. This by far is the best experience I have encountered at any car dealership.

kathywright

May 22, 2015

I had a repair issue on my Mini which had come up about a year ago as well. The service manager, Todd, took a personal interest in seeing to it that the problem was remedied properly, and made sure it was fixed right. Even though my warranty had expired, they charged me nothing for the work they did on my car. I think they really have integrity, and they make you feel like you and your car are very important to them. I highly recommend Mini of St. Louis and all of the great people that work there.

cbharathan

May 19, 2015

Recently bought a used Toyota Camry SE model. Mr. Gerard Bulber was the sales person. The way he treated us was really respectful, considerate, attentive and what not! He answered all my queries and helped in every possible way in sealing the deal. On the day of delivery Ms.Tina helped us in paper work with no pressure. Will definitely recommend this dealer! Ton thanks Gerard and Tina.Special thanks goes to Mr. Brendon Weber from Service department, who helped in fixing the number plates when there was a trouble with the screws.

Sally2cats

May 18, 2015

This was the best car experience I have ever had. Everyone is very laid back and so easy to work with. Gerard was our salesman and I would recommend him. He was great! Just had my car into today for the "Second Date" and it was a great experience. LOVE my Mini!!!Sally M.

ABurle

May 16, 2015

This was by far the easiest car buying experience we've ever had. No pressure or gimmicks, and genuinely good people. Our salesman, Gerard, was super friendly and informed, and made the buying process completely hassle-free. He went above and beyond to answer all of our questions and even took the time to get to know our little one, who accompanied us. We left feeling like we had gotten a good, honest deal. Would absolutely recommend.

RitaManzotti

May 15, 2015

This is my 3rd leased Mini and everyone is wonderful! I would not go anywhere else. Keep up the good work. I feel very special when I am there. My car just shines after service.

Steve

May 14, 2015

Phil Tripoli was an absolutely great salesman! He showed me all the new and used models and was very patient and very knowledgeable. I didn't feel pressured or rushed at any time and I really appreciate that as an experienced car buyer. Everyone at Mini of St. Louis was friendly, courteous and professional. I was extremely impressed, especially given that this dealership has no same-model competition in the area. A great experience and an incredible car! Let's Motor!!

Kym E

May 13, 2015

Let's start with this is my dream car and Steve helped make my dream come true. He was personable, informative, and very professional. He made my buying experience unlike any other. The team went above and beyond to make my experience extremely pleasant. I appreciated the way they made me feel like I was a part of the MINI family.

Mrsmandykay

May 13, 2015

My husband and I have been test driving and looking at the Mini Brand for 3 years every time working with Steve!! He has always been patient never pressuring us, just informing us of the awesomeness that is mini!!! Finally it was time to buy and of course went back to Steve. We custom built my amazing Disney (electric) Blue 4 door Walt!! It was great being able to log on to the owners lounge and see step my step where my baby was in the production process. Steve was great every step of the way, and even sent me a picture when the car came into the dealer and we were away on vacation!!! When we picked up, Steve gave us a full course in Mini knowledge, we will have our second date soon and I'm sure I will learn more! Driving my Mini is so much fun, and I know I'm safe!! I look forward to our adventures together, maybe a road trip now and then!!! I love having a car that lets me express myself and is kind quirky just like me!!!

T.Wijk

May 6, 2015

The folks are always more then helpful and with my busy schedule it is hard to narrow a time for an appointment. They have always welcomed me and have been able to fit my mini in for service. They are more then happy to hand me a loaner while mine is being serviced. They are always straightforward and will give me estimates prior to work performed in needed.

2Cooper$

May 4, 2015

Thank you Derek for washing my car. It was above and beyond!!!! No other dealership would take the time to wash a car as well as you do. All the Service Guys are great.

Lowrent

Apr 30, 2015

I rode a train four hours to purchase the vehicle that I picked out. I was picked up at the train station by Gerard Bulber (my sales person), and taken directly to the dealership, where I found they were very prepared for my arrival.My JCW was washed and waxed, and detailed inside and out. The paper work was a breeze, as was the meeting with the finance manager Tina Logue.The dealership was spotless, I really liked the waiting area, which I didn't have time to use. The Mini Store was perfect for giving the mini owner in your life a Mini themed gifts.Before leaving, they made sure I was checked out on all the features of my new mini so I would feel comfortable driving back to K. C.Before I knew it, I was enjoying the "Motoring" experience.

1200

Apr 29, 2015

I came in because my check engine light was on. Scary huh, well it was for me. Dave took the time to go out to my car, checked my gas cap, found it was not on correctly. Who would of thought.I'm so glad I came in when I did, otherwise I would of worried about it

Haoruo Yang

Apr 28, 2015

I feel so great when I buy the car in this store. It was my first time to go to this store on 21, Apr, 2015. And I met Gerard Bulber, a motoring advisor. Before that time I don't know anything of Mini, my unique impression of Mini is this is a very cute car. On that day, Gerard describe the Mini for me very carefully, and he has enough patient to answer all your questions. He is very professional! And those information is very useful. His description is concise and comprehensive. After his introducing, I felt that I will choose Mini and I don't wanna choose other cars. Then, I told Gerard my budget. He was so nice to find the cars for me. Trust me, he is very nice. because he found a Mini cooper whom mileage is only 2400+ with the lowest price $24000. He worked very attentively. And I decided soon and purchased on 22, Apr. Before I get my car. This Mini store washed my car and filled up the gas. During this long time, Mr. Bulber talked with my right the whole time. And he has a fine sense of humor. I felt so wonderful during these two days!!! This store, and Gerard, very good!!!

TimR

Apr 27, 2015

I was looking for a used Toyota Prius and I had already extensively researched the car. I searched online to compare prices. Mini had the lowest price in the St. Louis area. I did a quick drive by to Mini to check out the condition. I kept looking over my shoulder waiting for the dreaded used car salesman(s) to sneak up on me. That didn't happen. I went to one other dealer to compare a very similar car. Mini had their price beat by $2,000. So, I called Mini and Phil Tripoli answered my call. I prequalified for a loan to speed up the process. I was dreading the used car sales experience. When I showed up at Mini, I was pleasantly surprised to find out that Phil was a down to earth, no pressure guy. Phil had the car waiting for me and I was able to take the car out for a test drive. After the test drive, I decided to make the purchase. The test drive and signing of the paperwork took less than an hour. Tina Logue handled the loan paperwork and she explained everything clearly and with a smile on her face. My experience with everyone at Mini exceeded my expectations and I would definitely recommend them to anyone looking for a vehicle.

amykwein

Apr 27, 2015

Steve was the best car salesperson with whom we've ever worked. He was nice, very knowledgeable about Mini's and never pressured us to get a quick sale.

Carmenzmb

Apr 24, 2015

It is funny how lately places just don't have good customer service... It's not just about customer is always right or anything like that it's more about being kind and friendly. I went in to Mini of St Louis the last week of December to look for a car I love small car's and was pretty sure I was going to buy a Fiat. Phil Tripoli approached me he was very friendly, casual, I felt no pressure. he suggested for me to sit in one of the cars, then asked if I wanted to drive one and he asked just at the right time. I came a week later to purchase the car he was able to show me a couple others in my price range and Manual transmission that was a must for me. I picked a completely different one than what I had picked originally..I was so happy. I had taken a loan elsewhere so when I was sitting with Tina Logue in Finance just to do title etc she showed me service packages etc...that I was so ready to turn down but she explained the service package very well the whole time I felt like she had my best interest in mind. I ended up financing through BMW with a better interest than I had originally. A few weeks later I unfortunately and accidentally hit/jumped a median and caused damage to my driver side tire. Had the car towed to mini. And had a call Monday telling me that it wasn't just the tire my little fight with the median had made some major damage to my undercarriage and engine. I had to call my insurance when I spoke to Rick D. I was very embarrassed and humiliated about such a silly accident, I can't tell you how much better he made me feel. everyone in the service department was so pleasant to deal with. They had to order one of the parts from overseas but they kept me informed the whole time and also gave me a loaner car for part of the time. They made a horrible situation a pretty good experience the entire staff was great. I would definitely recommend Mini of St Louis to all my friends and family. Carmen

Ardhendu Das

Apr 24, 2015

Employees and the sales rep are quite friendly and extend their support if you need personally.Great professional attitude too. Phil and Tina were exceptional in their ability to deal/negotiate/explain/finalize. I really appreciate their professionalism.

Amy Kropp

Apr 24, 2015

I knew I wanted a MINI. Mark was patient and not pushy. I was in several times and helped me find perfect car! Thanks Mark!

ree_judy

Apr 23, 2015

I can't say enough great things about my experience with the service department. Rick was so kind to spend time explaining to me exactly what was wrong with my car. I was having a hard time understanding all the details, but he took the time to ensure I fully understood all the details. I was in a real hurry so David J. and Rick worked together to get my car in and out so I could keep my meeting schedule. Carrie, you pull it all together at the end. Thank you Mini, for having such a GREAT team who delivers for the customer.

jsb3434

Apr 23, 2015

I could not have had a better car buying experience! From the first website inquiry into the Countryman through the test drives, financing and the final drive away, it was a first class experience. Such a friendly and easy going staff. Gerard my Salesperson was extremely patient and timely in follow-ups during the 2+ months I took to complete my purchase. Bill Harada and Tina Logue in Finance could not have treated me better.

Brenda

Apr 23, 2015

My husband and I knew we wanted a fun convertible and searched for months but couldn't find what we wanted. Then we went to Mini of St. Louis and met with Karen Fortune. We loved the Roadster, but they didn't have one in stock that met our preferences. Karen helped us have the car built to our requirements and we just love it! The only difficult part was waiting for it to be delivered because we were so anxious to drive it!

Glena52

Apr 21, 2015

I am so glad that I decided to buy from MINI of St. Louis. All of your staff are kind, professional, warm, welcoming and do have a good sense of humor. I felt like a long lost friend come to visit. Karen Fortune dealt with me online and via telephone. At my request she had all the details worked out before I arrived. Tina Logue in finance was professional, courteous, not afraid to laugh at my lame jokes, and had my finance papers done in record time with no mistakes. This dealership is the absolute best one that I have EVER dealt with. I thank them all and wish them well. I am more than happy with my MINI and the service.Glena S. Wright

Jessica

Apr 21, 2015

Karen Fortune is the best! She is incredibly nice, knowledgeable and patient. You can tell she truly loves Mini! I have wanted a Mini for about 10 years and finally decided it was time. I went in and Karen helped me pick out the exact one I wanted and got it ordered within days of me test driving one. Through the entire process of waiting for it to get here, Karen updated me constantly on the status of my car and what was happening with it, it was so much fun! (Not to mention it was here extremely fast) When it was time to sign all of the paperwork, Tina was so incredibly nice and very helpful. Never pushy, and willing to answer any questions I had. When I was able to pick up my car, Karen went through everything on it and explained all of the features. Overall, I am so happy with my experience with Mini of St. Louis and I LOVE my Mini!

Drew&Tes

Apr 21, 2015

We had such a great experience at Mini of St. Louis. We recently purchased a minivan from them. Mark was awesome. We have had some rough experiences in the past with car salesmen. We found Mini of St. Louis online and chose them based on their great reviews. We were greeted promptly by Mark. While we were checking out the car, we received our third phone call of the day from a dealership we had called the previous day. Talk about Pushy, but I digress. We did not feel pressured at all by Mark. He was friendly and informative. He did not try to convince us to use their financing options. We made a fair, straight forward deal. Neal and Tina were both friendly as well. The dealership is open and clean. It was worth the drive to St. Louis.

MomLaura1

Apr 20, 2015

Although I've been avoiding it for awhile, I broke down and bought a minivan. Saw a great deal on a used Dodge at Mini. Stopped by to check it out and Phil was immensely helpful. Although it wasn't a Mini, he was extremely knowledgable about the van and was able to answer all my questions. He and Tina handled all of the paperwork quickly and comfortably! Best car buying experience yet! I highly recommend Phil, Tina and Mini of St. Louis!

Erin's Mini

Apr 15, 2015

I told Steve exactly what I needed and wanted, and he delivered 100%! I immediately felt comfortable and not pressured through the entire sale. It was nice that the staff was so down-to-earth as well.

MCampbell

Apr 6, 2015

I purchased a 2015 4-door hardtop from Mini of St. Louis in February and could not be more happy. No hassle, excellent car, superior service, and a friendly atmosphere- what more could you ask for? I am very happy with Mini of St. Louis and would purchase there again.In particular, I would like to note that Steve Emerson is the best Sales Representative I have ever spoken to, and I have purchased a number of cars. Go to Mini of St. Louis and buy with him; you will be happy you did.

lisag

Mar 30, 2015

I walked in to Mini to test drive a couple of preowned cars...I left with my own mini! Everyone was so friendly and personable!! When I went back about a month later to have my plates put on the car, everyone remembered me and made sure to come talk to me!

missygoodwin

Mar 29, 2015

In 2013 Karen helped me hand pick all the options of my first Mini Convertible. It was a fantastic experience. The service department was top notch with every oil change or question I had about my Mini. When my mini was totaled a few weeks ago, I was crushed! Karen hopped into action and within days found a replacement car that was nearly identical to the one I ordered. Karen will be my mini rep going forward and I highly recommend her when buying the best car ever... a MINI!

TheScotishDude

Mar 20, 2015

I pulled up in a cab having been with out car for the last two weeks. Long story short! I didn't know what to expect when I arrived. I knew I wanted a mini ... Just needed to test drive it to make sure. Well I fell in love with the car immediatly! Mark and Tina really are the best. I never felt pressured, harassed, or intimidated during my buying experience. The whole process from start to end was easy, professional, fun, and a good time. I highly recommend getting your next vehicle here.

Ashton88

Mar 19, 2015

Not the stereotypical car salesman experience. Extremely professional, relaxed, and very informative. No pressure to make a quick decision; I was also able to schedule a test drive when it was convenient for me and with no time restraint.Even though I am leasing my 2015 Mini Cooper I was able to custom design my car to best fit my taste and lifestyle. The whole process of initiating production, awaiting transport and picking up my new Mini was painless and worry-free. My Sales Representative kept me up-to-date with accuracy regarding production and delivery times; my Mini was ready for pick-up on schedule (less than 2 months from ordering) with zero set backs. Location of the dealership is perfect, being adjacent to the Sunnen Metro Link station. (Especially helpful when coming from the airport or downtown.)

Stlleo911

Mar 18, 2015

Best car buying experience.. EVER! Karen was very patient with me on my quest to find the perfect Mini! She answered any and all questions I had and was very knowledgeable about all things Mini. Staff at Mini made car buying fun and enjoyable!

none

Mar 18, 2015

Karen Fortune truly cares about her product and about her customers; a superb person with whom to work. She is knowledgeable and dedicated to satisfying her customers. She made buying our second MINI a pleasure. Rick and Dave are excellent service managers who go out of their way to ensure our MINI is working, safe, and reliable. They provide solid unbiased advice and care about their customers and cost.Superb sales and service!

S & R

Mar 17, 2015

This is our third MINI experience with Karen and MINI of STL. Karen is a knowledgeable and delightful partner every step of the way. The MINI of STL. staff is friendly and professional. Love Karen and love, love, love my latest MINI!

Mark and Jill

Mar 15, 2015

We recently had our Mini in to address a check engine light. I made the call late on a Friday evening and they were able to get it in first thing on Tuesday morning. They called to let me know the repair was completed and took the time to describe the repair. They certainly set the bar for great customer service

Biggsy

Mar 14, 2015

The dealership is fabulous! Customer service is outstanding. Everyone is personable and knowledgeable. They instill trust and confidence. Top notch for sure! Love my MINI!

Jim

Mar 14, 2015

We recently had our MINI in to have it serviced and Dave and Rick took care of it right away. Everyone there at MINI of St. Louis are always very friendly and professional. Derek had our car looking like new when it came back. Tina and Carrie visited with us during our wait. Marvin greeted us when when arrived.

JIMandBRENDA

Mar 13, 2015

We bought a new 2015 Mini Cooper Countryman S All4 from Mini of St Louis. Steve Emerson was out motoring advisor. Steve was very professional, personable, and knowledgeable. We worked with Steve on price/trade-in negotiation, ordering a car, and picking up the car, and he made the process go very smoothly and pleasantly. Steve and his management gave us a deal that we felt was good for both parties, and they went to great lengths to ensure that we were satisfied with our new mini. We are thrilled with our new mini and Steve is the best auto salesperson we have ever dealt with.

MINI Service

Mar 13, 2015

Rick and Dave took care of my service needs quickly and efficiently. They had me back on the road in under an hour. Carrie was also equally responsive to my needs. Derek had my car washed and vacuumed.

Pauljohnsonrogers

Mar 11, 2015

Bought a used MINI from Mini of St Louis. Our sales guy was Gerard, who was not only highly professional, but also very personable and a really great guy. Actually, everyone we came in contact with was friendly and helpful, but Gerard was the star of this particular show. I would add that there was no pressure, no 'sales tactics', nor any of the other nonsense that can sometimes make buying a car such an unpleasant experience. Other dealers could learn a lot from these guys!

rkmgoliveratsbcglobal.net

Mar 10, 2015

Philip Tripoli, great customer service and making sure I had everything needed for my new mini. He was great in helping me get reacquainted with driving a manual shift. Philip just to let you know... I'm riding an B+minus. I am conquering the uphill battles. Lol... Every time I come to Mini, I have a wonderful experience with all the employees there. Love my new Mini family!

Joncobian

Mar 6, 2015

My experience at Mini of St Louis was a great one, Karen the sales lady, was very friendly and knowledgeable, I never felt pressured and felt like I ended up getting the deal I wanted, overall the experience was a short but sweet one and hassle free, if you're looking to buy a new Mini there's no place better.

Yao wang

Mar 6, 2015

He is so nice and very friendly. And very pleased with the price. The car is pretty good. I am very happy with my purchase. Thank you for your help!

s2012

Mar 5, 2015

Thank You Phil Tripoli for great customer service and helping me & my daughter get her first car! Thanks for all of your assistance, and knowledge!

cardsfan82

Mar 2, 2015

Phil was GREAT!! He answered all my questions and was very knowledgeable of all the cars options. Over all great guy. I would recommend him to anyone that was interested in a MINI.

Opulley

Mar 2, 2015

I loved my expirenice at mini of St. Louis! I had great customer service and found the perfect car to suit my taste! This is an assume dealership with great employees!

Kat

Mar 2, 2015

Phil was very great. He helped me find the perfect car that fit all my needs. I can't wait to get the keys to my new ride.

Dan

Feb 26, 2015

I went to the dealership to test drive a Mini and a BMW. Karen took the time to go over the benefits of each vehicle. She was friendly, knowledgeable and committed to service. The car was a used vehicle. Upon pick-up, I noticed a small ding in the rear wheel well. I call Karen and she immediately set up a time to have to fixed. She greeted me the day of service. When the car was ready it was washed and cleaned. Nice Touch - Great Service!Dan Friehs

MINIBuyer

Feb 21, 2015

I dealt with Steve Emerson and had a pleasant experience buying a used MINI. Very fast and smooth transaction! Hopefully will go back in the future!

RichWatchMan

Feb 20, 2015

Recently, I took my Mini to the (exceptional) service department for a repair, just before the factory warranty was about to expire. I left the dealership with a new Mini! All relevant associates "went the extra mile" to get the deal done. The transaction exceeded my expectations (no easy feat), as evidenced by the fact that just 3 days prior to the service visit, I purchased brand new tires for the traded car, as I had planned on keeping it. That fact speaks volumes about the dealership's willingness and ability to keep a current customer satisfied. This is my 4th Mini from them, and I am sure more will follow. My salesperson, Karen Fortune, is the consummate sales rep. She has a tremendous mastery of the different models, as well as all particulars of each model. And, if she does not know the answer, she finds it! How refreshing. Mary Silver "welcomes" each customer to the dealership who calls, with her infectiously positive tone and attitude. Tina Logue, the finance manager, is a true pro. She informs the customer of the various available products, but does so without being "pushy". Rick Drezek, a service advisor, is a beacon of info for the customer. He is a "straight shooter" and I feel he "has the customer's back", by providing neutral advice. Neil Westfall, the sales manager, is, quite simply, a "magician". My recent sales transaction was very complicated, but he figured out a way to accomplish the sale while, again, exceeding my expectations. Derek J and Marvin are the best darn porters in the city!

Cunningham27

Feb 10, 2015

This was my first experience with the Mini dealership in St. Louis, it was amazing and the staff were so friendly. The waiting area was very clean. Richard Drezek from the service department was very professional.

abmanley

Feb 5, 2015

Steve and the rest of the staff made the entire car buying process painless. They were willing to do anything that made the process easier for me even if it made more work for them. They were very honest trough out the whole thing and I got a far better price for my car than I had seen anywhere else.

JohnFon

Feb 4, 2015

Dave Joseph is someone that makes you feel comfortable and "in good hands". I feel this service and computer update was competently performed.Marvin Alexander is a GENTLEMAN! So polite. My car was washed and vacuumed by Derek. Great job. Thanks to all at Mini of St Louis.

MINIMAMA

Jan 30, 2015

Had a smooth and hassle free time purchasing my Paceman. Karen is very knowledgable and Tina got me a great rate! I'm in love with my Mini!

Dragonfly

Jan 27, 2015

Best car buying experience EVER!! Everyone made my journey to ownership feel more like visiting with old friends than like a business transaction. DEFINITELY RECOMMEND

coopergirl

Jan 26, 2015

If you're looking to buy a Mini this is the place to go. The best car buying experience I've ever had. It all started with an email and ended with a VERY happy Mini owner. #itsoktobepicky #whybenormal

Jim

Jan 21, 2015

Everyone we dealt with was very friendly and helpful in the process of buying my car. My salesperson Mark was outstanding and service got the car set up just like we had wanted. Tina in Finance was very friendly and helpful too. It was a great experience! This was our family's third MINI and every experience at this dealership has always been great.

jlive

Jan 21, 2015

I have always received outstanding service! Very professional and accommodating and always going the extra step in insure my satisfaction. My overall experience would be EXCELLENT!

cstier

Jan 8, 2015

Worked with Steve looking at different cars. Finally found one I liked, everything went great. When getting a tour of the car, he did a great job of covering everything. It was a huge step up from the previous -different car company - dealership where I had bought my previous car. Even called the day after, to make sure everything was going great. Very happy I went Mini, and even happier I purchased through Steve and St. Louis Mini.

steveg

Jan 8, 2015

Always have a positive experience with them. Every staff member we have dealt with has been very friendly, and one gets the sense that customer satisfaction is of paramount importance to them.

Jason K

Jan 8, 2015

Did not have an appointment but was having problems with my battery. They got me in and I was surprised that my 3 year old CPO batter was covered under warranty. All staff members were helpful and nice. Very pleased with the first time taking my car in. While I'm on here hear I wanted to compliment both the sales and finance staff that helped me with my purchase several months ago. Great job in all departments

Debra

Jan 7, 2015

Steve Emerson couldn't have been more patient and helpful. I hadn't planned on buying the car after the test drive. Being a woman by herself I was sure I would be taken advantage of. I had just recently had a very unpleasant experience at Sunset Ford. This was not the case at Mini. Steve worked with me to arrive at an agreeable price. I now own my dream car thanks to him.

bill moran

Dec 28, 2014

Karen Fortune did a great job of helping me surprise my wife with a new Mini for Christmas on VERY short notice,and was very thorough with the familiarization process at delivery. Tina handled the closing in the fastest and most pleasant way---so different than so many others I've experienced.The receptionist was the most friendly ever!

BetonBlack

Dec 23, 2014

Normally, buying a new car is stressful but, with MINI, my experience was anything but that. I initiated contact with MINI by email on Mon night; got a response from MINI first thing Tues AM and arranged a test drive via Karen for Tues PM. Karen was informative, friendly, and flexible. I took a couple of days to consider my options and what kind of deal I wanted, during which time Karen stayed in regular contact with me, but wasn't pushy. I appreciated Karen's approach because I also had unexpected family issues pop up during this time. Stopped by MINI on Thursday so that Neil could appraise my current car for trade; he was also very friendly. Met with Karen on Friday evening and sealed the deal, including a more than fair price on my trade. Picked up my 2015 Countryman on Sat AM. I'm excited to be part of the MINI of St. Louis family!

none

Dec 22, 2014

Todd Feuerhaken was very helpful in analyzing the problem and setting up the repair. It is a 250 mile trip for me to visit the dealership and he took this into account when making decisions, which was greatly appreciated. The timing chain was replaced and after driving the vehicle for a week it seems to be performing well with no oil leakage. Your team did a great job. Thanks Gary Carr

Mini

Dec 19, 2014

My experience with Mark at Mini of Saint Louis was outstanding. He is a very knowledgeable in sales as it pertains to the Mini Cooper. He is funny loads of fun.

Txfarmer

Dec 16, 2014

Todd in the service department went above andy beyond to take care of an issue I had purchasing my vehicle. I purchased a used Honda Pilot, The previous owner only turned in one key, which left me leaving with only one key. The dealer agreed to replace the key, however I needed to go a Honda dealer locally to make it happen. I tired on two occasions to get a key at the Honda dealer on Lindbergh, however with their wait time it did not work out. I should have mentioned that I live out of state, and only frequent St. Louis on the weekends. Todd made arrangements in the Bloominton, IL area to get my key replaced, all set up, no hassels or need to return back to the dealer. It may seem like a small issue, but with my travel schedule, my husband away in the Air Force, it was nice for a change to have someone looking out for me..............thanks to Todd, Dave, and Rick in the service department. I may also add I have a mini cooper and a countryman.

E_EVANS38

Dec 4, 2014

This was the best car buying experience. Mark E. made this experience as easy as possible, and insured I got exactly what I wanted in my MINI. I felt as if I were going through this with a best friend as oppose to with a car salesman. Tina L. in Financing was exceptional as well. I will definitely buy my next MINI from them.

Kiptrout

Dec 4, 2014

Great experience, no hassle, no run around, friendly people, and I got a great deal on a great car!!! I will definitely be back. Thanks Steve!

MiniPaul

Dec 1, 2014

Just bought our first MINI and was amazed at how totally stress-free the process was! From our initial contact with Steve Emerson through an evening visit with Neil Westfall to the final purchase/financing meeting with Tina Logue...every step of the way was handled in an easy-going yet totally professional way. Steve did a truly exceptional job of helping us through all the bells and whistles on our new Countryman---and there are loads of them! We will definitely be highly recommending both Steve and Neil and MINI to our friends who are in the market for a fun, tricked-out car sold by folks who obviously love what they sell and are truly product-knowledgeable in a way that translates to the customer.

Mini Lover 2

Nov 26, 2014

It is an absolute pleasure to do business with Mini of St. Louis. My car was ready in two day, and that with a whole lot of additional Mini Youifications! Mary at the front desk got me started in the right direction and was wonderful to talk to, Neil knew what I wanted done and orchestrated the perfect Mini for me, Tina was very professional in handling the finance end of the deal and Mark was able to explain all the new Mini I was unfamiliar with. I love my Mini and am having a blast driving again!

Katie Compton

Nov 26, 2014

I had the best car-buying experience ever (in 35 years of car buying)! Karen Fortune was so helpful. She is a Mini owner herself, so I felt like she was totally invested in the car. Absolutely no phoniness! Thank you so much!

valda.mosheraguero

Nov 24, 2014

What a wonderful experience,Karen was so thorough and answered all my questions,she made me feel like she had all the time in the world to spend with me. She is professional as all of the staff seemed to be.I would recommend this place as the "Mini Cooper" place to buy.

SpeedyEdie

Nov 22, 2014

We have purchased seven (yes, 7!) Minis, all of them from Mini of St. Louis. Even after moving out of state, we still travel to St. Louis for our new Minis. Mark Eversgerd and Neil Westfall have been our "Motoring Advisors" throughout our long love affair with Minis. The service folks (Dave & Rick) are outstanding. We enjoy buying at Mini of St. Louis, it's awful enduring the "other guys" when we're in the market for an SUV or truck.

yuan.wang

Nov 21, 2014

On Sept 2nd this year, I ordered my first Mini Cooper by the help of Mark Eversgerd, a really professional dealer with warm-hearted. He explained everything with patience to me.In Nov, I got my Mini Cooper, very excited, Mark helped me to be familiar with my new buddy. I feel very lucky to meet with Mark :-)

ycs3932

Nov 17, 2014

This was the 4th Mini I have purchased from Mini of St Louis. Every purchase has been wonderful, however Steve made it especially great. He contacted me at least once monthly to let me know the status of my order. He helped me to get a great deal on my trade, and when my new baby was ready, he spent a lot of time explaining the new features and technology. If I didn't love my car so much, I would be down there ordering a new one. Oh, and the Service Dept is extraordinary. You cannot go wrong here.

ido26point2

Nov 12, 2014

Karen Fortune and Neil Westfall worked together to create a most positive car-buying experience. I could not be happier with my MINI Cooper S Hardtop or with Karen and Neil for making it all possible. They truly went above and beyond to find the perfect vehicle and made the entire process simple and -- most importantly -- friendly. They have a customer for life!

2hayesmini

Nov 12, 2014

My husband and I both have our second Mini through Karen Fortune. Great experience, she always helps us make selections that compliment our needs and personalities. Great knowledge of features and inventory, she makes car buying fun! Service team and finance team have always been awesome. 2 cars each purchase..........need I say more?

wendell.lowe.52

Nov 4, 2014

What a Experience Bought my Mini Paceman S ALL4 was treated very professional and friendly sales department even with my own financing. Was very pleased in the after sales car walk around everything was very well explained and gone over , Karen showed us all the new features of the car. Over all was very pleased.

lgloria

Nov 2, 2014

This was the second Mini I purchased through Karen Fortune, and it was an entirely pleasant experience from start to finish. Fast, friendly, funawesome sales & finance team.

Walter 300

Oct 25, 2014

When dealing with Mini of St Louis Remember the name MARK EVERSGIRD. I found my now Chrysler300c online and had many questions concerning this vehicle. Upon calling Mini of St Louis I was put in touch with MARK EVERSGIRD who was patient and courteous with me in all my questions and concerns. Because I live more than an hundred miles away MARK EVERSGIRD was more than willing to work with me in scheduling an appointment to see the vehicle I now own. I want too thank MARK EVERSGIRD for going above and beyond, in having the car detailed and full of gas when I arrived. The first question I asked "Is this actually a dealership?" The answer is yes. I know this may be difficult to believe, but I spent less than an hour at Mini of St Louis. The next day MARK EVERSGIRD called not just to thank me for my business, but to make sure we made it back home safely. I will be purchasing my next vehicle from MARK EVERSGIRD and so should you. Thanks again MARK EVERSGIRD!!!

tom.drennan.98

Oct 25, 2014

We own two Minis. A 2009 and 2011. Both purchased new from Mini of St Louis. Mark Eversgerd has been a valuable motoring advisor for over 5 years. The service department is always eager to offer scheduling to fit my needs. They follow up when my car is ready.

donloughridge

Oct 22, 2014

Enough said... Since I have become a proud MINI owner, I have received nothing but first class service from Rick and Todd in the service department. These men work tirelessly to deliver the highest level of customer service each and every time I am in for service or have questions over the phone...

forney49

Oct 21, 2014

This is the best dealership for all areas I have ever had the pleasure to work with. Though I love the car I would come back here to Mini of St. Louis anyway because of the people from the guy who washes and delivers my car (Derek is huge public relations asset for Mini of St. Louis) to the service guys and the sales people. All top notch, friendly and honest. Thanks Guys

Keatingintl

Oct 21, 2014

Keep up the good work! Super easy to work with. Great facility so I could be productive. Timely service schedule and availability. Plenty of shiny objects to keep my attention.

stevenreichman

Oct 21, 2014

Ordered the car July 18th, 2014, Car was manufactured and at Southhampton, UK for shipment August 6, 2014, car was in Baltimore, Md August 17th, 2014, car was held-up in Baltimore with an EPA "problem", car was delivered to me October 13th, 20014, 12 weeks later.Dealer, Sales Manager, & Salesman were diligent and as helpful as they could be. Mini/BMW was courteous, friendly, etc however never really had any worthwhile information, i.e. absolutely useless. Car is here, and terrific.

Lovemymini!

Oct 20, 2014

Usually I find purchasing a car a somewhat painful experience but buying my Mini was just the opposite. Steve did a great job helping me select the options on my Mini and kept me updated as the car went through the manufacturing process. I highly recommend Steve and MINI of St. Louis. I love my MINI!

ChrisOliver

Oct 13, 2014

I've had my MINI for a little over a year and a half now and brought it in for a new set of tires and routine maintenance. Everything is working wonderfully and the car still drives like new. All the employees are super friendly and helpful as always.

matandlynn

Oct 12, 2014

We picked up our brand new 2015 Cooper Hardtop 13 hours ago and I still have a smile on my face. This was the most pleasant and FUN experience I have ever had purchasing a car. Karen helped me through the decision making process in the beginning when I ordered by offering excellent suggestions on colors, trims, and accessories. She kept me updated every week while it was being manufactured and shipped. Then, after the EPA held the car for 2 months in port, MINI offered additional accessories I could take advantage of at no cost to myself - even though the "hold" was no fault of theirs. When we went to pick up the car earlier today, Karen and Tina were just as excited for our purchase as we were. Tina patiently walked us through the financials and Karen diligently went through all the aspects of the car. We laughed, drank coffee (great cappuccino), ogled items in the boutique and had an awesome experience - the pictures we took prove it! I love my new MINI and thank everyone at the dealership for making this such a great experience.

miniofstl

Oct 9, 2014

Mark E is a fantastic car sales person who provides the customer with the necessary information to make an informed choice. In addition, the entire Mini dealership staff demonstrated excellent customer service. I will have fun driving my 2014 Cooper S Countryman. Thanks again and May God Bless.C Johnson

milchanowski

Oct 2, 2014

The team at Mini of St. Louis' service department continue to provide excellent service for our family. If you have the choice, working with Marvin and Rick has never let me down. Always friendly and accomodating, they are real pros. Mini of St. Louis is generous with loaner vehicles and has been able to fit me in on short notice when its required.

TracyReust

Sep 25, 2014

Rick, Dave, Carrie and Todd are the best people to work with when it comes to getting my car taken care of. They are by far the most genuine group of people I've ever met in the car industry. Thank you!!

Henri42

Sep 24, 2014

Rick, Dave and Carrie are always wonderful ! They really know MINIs. I would never take my MINI anywhere else. The waiting area is great to wait in, or do some shopping in the MINI shop! Keep up the awesome work!!

JenzMINI

Sep 22, 2014

Excellent Service! Rick met me at my car door! I couldn't ask for more! I had my sister with me, and when she saw how quickly we got in and out, she asked Carrie if she could bring her Chevy in.

annette.r.jones.3

Sep 17, 2014

I was treated by Karen the Sales Lady with kindness and she knew her business. The Mini showroom was clean and neat. I am pleased with the whole experience.

robdon7

Sep 16, 2014

25 words or not enough to say how satisfied am with the service at Mini of St. Louis, I required a fast battery change and Todd Feuerhaken made that happen.

62scott69

Sep 14, 2014

Wow, what a great experience! Karen Fortune was the salesperson who helped me through the purchase of a new Mini Cooper. Karen proved to be a very knowledgable and helpful member of the sales staff. Everyone at Mini of Saint Louis were genuinely friendly and more than willing to assist their customers as needed. I would definitely recommend this dealership to anyone looking to purchase a vehicle, new or used.

Diane Plummer

Sep 13, 2014

Worked with Karen Fortune. Told her what I wanted and through several models, she was able to accommodate me in every way: terms, price, mo payment, options, delivery, tax-title-tag.Everyone at the Dealership is friendly and seem to go above and beyond to make 'buying a car' an awsome & most pleasant experience. Neil & Karen are the 'bomb'!

Bull2011

Sep 12, 2014

Friendly and fast service. I will be returning for my next maintenance. Plus the service dept. wash and vacuumed my mini. I wasn't expecting that. Good service.

cmbrown1

Sep 12, 2014

My visit to Mini Of St Louis was a wonderful experience !!From the greeting at my car door , to being offered a loaner car to run for luch , to finishing my paperwork , and getting on my way . All in all an OUTSTANDING EXPERIENCE I will reccomend this dealer to everyone Charles Brown

ree_judy

Sep 11, 2014

This was the most enjoyable visit to a dealership I have ever experienced. David and Carrie are AWESOME!!!! They made my first schedule service visit extremely easy.

Jennifer Budding

Sep 11, 2014

Are you looking for the perfect car? Look no further because, Steve Emerson is your man! My experience was fantastic and done in a timely fashion. He listens well, is very professional and will help you to drive off in that special vehicle you have been wanting. I highly recommend this sales associate.

mcds97

Sep 8, 2014

This was the first time I had ever taken my Mini to the dealership for work. It was without a doubt one of the best experiences I've ever had with car repair. They were friendly and fair priced. I had a part that failed and it was a couple hundred miles past the warranty. They called Customer Relations and Mini covered the part at no cost to me. That truly shows dedication to their customers and plays a big role in the overall Mini experience. They even washed and vacuumed my car! Great job Mini of St. Louis. I appreciate your service!

NedHunter

Sep 5, 2014

I have never been more satisfied in an automotive dealership, and in particular, a sales agent as Steve Emerson. The quality and class of the operation is exemplary.

kelley.moody

Aug 27, 2014

I'm one of those people that NEVER takes their car to the dealer. That has all changed for me. MINI of St. Louis has taken such good care of me. A power steering problem developed on my car, that was making it very difficult to drive. Since I'd heard of some issues with this system in the past, I decided to take it to the dealer. They immediately gave me a loaner, and I felt comfortable that they'd take care of my car. Well, turned out the part was on back-order, and they had no idea when they'd get it. Todd, the Service Manager, was wonderful about it. He contacted me from time-to-time with any updates, and told me that because they felt that driving my car would be a safety risk, I should just keep the loaner until it was fixed. It was an overall fantastic experience for me, and I will continue to bring my car straight to the dealer now, if there are ever issues.

turnerb92

Aug 23, 2014

I have purchased numerous vehicles in the past and Mini of St. Louis ranks in the top dealerships that I have ever dealt with. Karen was very helpful and answered all of our questions. We went home and thought about the Mini over night and decided the next day to make the purchase. Both Karen and Tina even came in on their day off so we could purchase the vehicle. Karen even sat down with my wife and went through everything that was new with the Cooper S and showed her how to operate all of the options. The paperwork process went very quick and there were no surprises. Thanks again for the great purchase experience and we will definitely recommend Karen at Mini of St Louis to any of our friends interested in a Mini.

morningstar314

Aug 20, 2014

mark was a pleasure to work with. This is the fourth vehicle that I have bought from him and every time the experience is good. I trust mark and you can't say that about very many car salespeople. is always honest and works for me to get the best deal.

kmwisniewski

Aug 9, 2014

I walked in with my mind pretty set on what I was looking for. Mark was there to greet me with a friendly smile and very friendly manor. He showed me my options and what he had available on the floor. The Mini CoopS on the floor was what I ended up taking home with me. Mark was not pushy and made me feel very comfortable about asking questions and he explained everything very well. When I picked up my Mini he took the time to show me everything, explain the car very thoroughly and we went for a drive. He's awesome. Tina in Finance was efficient, organized and very friendly. I am looking forward to my Mini experience. My brother is on his 3rd Mini. I also own a BMW X3 which I love. Got it and service it a Plaza Motors and they are also impeccable in their sales and service.

bathurstj

Aug 9, 2014

Had starting problem, they diagnosed it quickly;y as a dead battery, and replaced under warranty. Plus they serviced it while I was there. At age 74, I have been to lots of dealers to have work on many different makes of cars, foreign and domestic, and this was the best service dealer I have ever been to....PERIOD!

mo_rhino

Aug 7, 2014

What can I say. There service and attentiveness of Todd Feuerhaken was above reproach. From the greeting at the door, to inquiring what I required, to ensuring I was comfortable while I waited, and ensuring I understood what work was performed on my car. In a word outstanding!

badprincess

Aug 3, 2014

I bought my car a little over 2 years ago. I love my mini now as much as I did the day I bought it. I am sure I will never buy anything other than a Mini! Steve Emerson was wonderful. He was helpful on the test drive (as I knew nothing about a Mini.) When I went to pick my car up, he showed me how to adjust everything and made sure I knew how to read and use everything. At Mini St. Louis they even licensed my car for me! I came back a few days after they received the plates and they put them on for me.I am constantly trying to talk people into getting a Mini and I fully recommend asking for Steve Emerson! He called to check on me after my purchase just to make sure things were going well, or course they were! He also called on my one and two year purchase anniversary! One time I brought my car in for some routine work and he saw that I had some work done and called after I picked up my car just to make sure everything was okay!!Please do yourself a favor and ask for Steve Emerson, make Mini St. Louis your dealership, and get yourself a new or used Mini!!!

matandlynn

Aug 3, 2014

I went to the dealership to test drive a MINI and ended up buying one! The customer service I received from Karen was fantastic. Her background in design and knowledge of the car helped me design the perfect MINI for me. Karen helped me explore options, but did not try to sell me every bell and whistle which I really appreciated. She promised to update me on my MINIs status and has followed through with that promise every week. Im anxiously awaiting my new MINI and look forward to going back to the dealership.

Vince Viviano

Aug 2, 2014

Neil, Mark, Todd and Tina went way above and beyond to help us when our roadster was totaled.. From Neil finding us a car, Mark keeping us updated on all aspects, Tina working out the financing to Todd keeping us posted regarding repairs on our old car everyone was outstanding! Thank you sooooo much for taking such good care of us!!

Bill Kiburz

Aug 1, 2014

As always, this dealership ranks at the top in all departments. I would recommend it to all of my friends, as I have, and they are all impressed.

RJMSeattle

Jul 31, 2014

Walked in to look at pre-owned minis after my Nissan Sentra had been totaled in an accident. Walked out with a great deal. Worked with Phil who was friendly and professional. Helpful, professional, friendly, patient and thorough. Highly recommend.

cardsfan82

Jul 31, 2014

I was passing through the area and had a nail in my tire. I called the service department and talked to the service manager Todd to see if I could get in to get fixed. He told me to bring my MINI on in and see what they could do for me. I was in and out in no problem. They found the nail and was able to patch the tire. The cashier even helped me with what was around the area on something to eat before getting back on my way. Everyone was very friendly and helpful. Thank you for making my visit as painless and easy as possible.

Chelcabakke

Jul 31, 2014

Phil was great! He was very helpful and did his best to find the car that met my needs. I appreciate the service I had and would absolutely recommend him!

jsnhoff3

Jul 30, 2014

Overall, everyone was a big help in getting me in the car I wanted to buy, including the financing. The salesman was great in explaining all the features since I was not used to this style of car.

Lou Costa

Jul 30, 2014

My wife and I recently bought our first Mini. We found our salesperson to be knowledgeable, courteous, and professional. She listened to what we wanted to purchase and immediately placed us in the proper vehicle for a test drive. When we sat down to order a vehicle, she did not waste time pushing options we did not want and made several valuable suggestions which we incorporated in our order. What really impressed us, however, was the level of attention we received after the sale. We were kept apprised of the progress of the construction and delivery of our vehicle and were able to schedule a convenient pick-up. When the vehicle arrived, our salesperson spent an hour after closing to answer our questions and show us how to operate the various features on the vehicle. Since then we have received pertinent emails from our salesperson detailing service protocol. We are very happy with our dealer experience and the vehicle we purchased.

MINIFAN2014

Jul 30, 2014

My sales Experience with Phil was much better then I ever experienced before when purchasing a vehicle. He is very friendly, honest and takes his time to make sure all your questions are answered. This is by far a very relazed atmosphere and no high pressure sales like you can experience at other dealers. Service is wonderful as well, been dealing with the crew for years!

SamMonroe

Jul 24, 2014

This was my first time having my new MINI serviced. All of the people I dealt with were friendly and helpful. Dave and Rick took their time to listen to my questions and make sure all necessary maintenance was done. I met the Service Manager, Todd. He told me that if I thought of any other questions or concerns, to contact him. I haven't had this kind of service with any of my past vehicles. MINI owner for life.

abernabe

Jul 22, 2014

Steve Emerson was an excellent sales person, he was no pressure, and he made us feel like we were his friends. I would buy all my future cars from him. Tina Logue did an outstanding job finding us a loan that was a great interest rate, and she was very friendly and made the whole process go smooth! Highly recommend both of them and this dealership to you. Also, several years ago I had owned different Mini Cooper and I had all my service done at their service department, and they were always honest, and great to work with as well.

mkbevington

Jul 19, 2014

I really love MINI of STL!These guys and gals are some of the best people you could buy from. Right when you walk in the door you feel like you're in a good place. The sales staff are awesome. I've purchased two cars from Steve, and both times he has gone above and beyond my expectations as dealership liaison and salesman. He answered all of my questions and continues to follow up with me. I know that if I ever need anything, he is a phone call or email away. I ordered a new car from the factory, and he personally kept me updated throughout the entire process, which I thought was really cool. The car-buying experience was a breeze, and I felt absolutely zero pressure to order something that I didn't want. That's what I really like about this dealership. The Service Department is also stellar. They are super fast, and extremely quick to leave you with all your bases covered and in-the-know. I can't think of another service department that I've previously dealt with that provides a more competitive level of care.

sukantadg

Jul 13, 2014

I would like to appreciate the consistent effort and follow-up of Steve Emerson to help me out with all necessary details to get the car out of the door. I really liked the part when Steve picked me up and took me to the dealership on the day when I bought the vehicle. It was great again to hear back from him on the following day to check if everything is alright or not.Also I am thankful to Don and Tina who also helped me out during the entire deal.

Mary Jo G

Jul 11, 2014

I bought my second mini cooper at Mini of St. Louis from Karen Fortune. Karen is a pleasure to work with, she does not pressure you or expect you to make a decision before you are ready. Karen worked with me and offered options and suggestions so that I was able to stay within my budget. Karen sold me both of my minis, one in 2008 and one in 2014. I love working with Karen.

rblade222

Jun 25, 2014

I bought a new Mini Countryman from this dealership and worked very closely with Karen Fortune and had an excellent experience. She was both amazing and very refreshing to work with and turned the horrible experience of buying a new car into a pleasant and satisfying one. I also had a great experience with Erik Fultz, a finance employee who also very fun and easy to work with. The staff is laid back, receptive, and very well informed. I recommend this dealership to anyone who hates shopping for cars.

Eliseb123

Jun 24, 2014

Execellent service. Went in for warranty repair and was greeted immediately. When I picked my car up it was in working condition again and spotless.

humain70

Jun 14, 2014

I have had my mini for 6 years and the staff at mini of st Louis have always been friendly and professional! I will continue to frequent their facility,

ED11

Jun 13, 2014

I principally worked with Steve Emerson and Tina Logue to purchase my Mini Cooper S from its soon-to-expire three-year lease. Due to particularly tight time constraints, both Steve and Tina went above and beyond to expedite the process - including squeezing my car into service for inspection and gathering all the necessary paperwork. Both were also quick to return phone calls, answer questions, and follow up with me throughout the process. Overall, it was a smooth and efficient experience - thank you!

MarylPritchett

Jun 10, 2014

To anyone contemplating purchasing a mini cooper,I would urge you to purchase your new or used mini cooper from Mark Eversgerd at Mini of STL. My husband and I had a plan to purchase a used mini in our budget. We were very picky on the color and style. Mark was very good about showing us what we wanted. He wasn't pushy and was very honest and personable. At the time they didn't have the specific used mini in the color that we wanted with a white top; However Mark told us he would contact us as soon as he got any of the kind we wanted. Within a week we got a call that there were a couple options that he thought we would be interested in. Mark was right; the car was exactly the color, model and price that we were looking for. It was perfect in every way and we absolutely love it!Not only did the buying process go seamlessly and stress free but Mark really went out of his way to work with us. He even came into work with us on his day off! In fact, the store closed at 5:00 and the whole team, (Mark Eversgerd, Neil Westfall and Eric Fultz) stayed late to accommodate us through the car buying process. These gentlemen were wonderful to work with. I would like to express my gratitude for helping us purchase our first mini cooper.We recently came back in to get our license plates. Mark personally put them on and helped us with our Bluetooth questions. We had such a great experience working with Mark, Neil and Eric at Mini of STL. We love our mini and will cherish it for years to come. I would definitely recommend Mini of STL to all my friends and family. Thank you!Kind Regards,Happy Mini Cooper OwnersMaryl and Ryan Pritchett

bettyvarghese1

Jun 9, 2014

I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it was a mediocre to lousy experience. NOW in the last couple of years it is such a different experience. I am welcomed and someone meets me when I get out of my car. They are kind, helpful and smile which is so much better than when I started with MINI service. My car is always washed and serviced very well by DEREK whom I have never met but am so appreciative of his care of my car. He does a very good job every time I get into my vehicle I notice a difference in it being clean! The sales guy, Mark, that I originally purchased my car with is usually there and says hello to me just about every time I visit and talks to me for a few minutes to see how I am doing. The service is now outstanding compared to what it was before. I am very happy with the service now. It has been great.

Mondudeck

Jun 7, 2014

Mark was completely honest! I went in there looking to lease a new Mini. Drove it, loved it, but couldn't love the new body style. I wanted a Mini for a decade and loved the old body. I asked about the 2013 options available. He was completely honest about the options and didn't try to "sell" me on the new one since I was adamant I didn't love the new body. We worked out a great deal! He even offered some suggestions on how to get me out of my VW lease early! Now I own the Mini I had wanted for 10 years. A few more things to do on it, add checker features, but that will all be done soon. I will definitely be working with Mark again!!

nash966

Jun 6, 2014

Overall the service is amazing. I was taken care of immediately and my concerns were met. I waited for my car and kept up to date on the progress in a timely matter.

dkgjng

Jun 6, 2014

We brought my Mini back in for an oil change and the tweak of a door handle. Steve, Rick and Dave gave us outstanding service and took care of our needs. I would recommend this Mini dealer over the competition, for sure.

mspeasl

Jun 4, 2014

The people were the best to work with. Their knowedge of the product was outstanding. My concern was with a lease program since we had never obtained a vehicle in this manner. Neil was great in explaining to us how the program worked. Karen too was fantastic In her part of the event. We can't thank them enough.

kathywright

Jun 4, 2014

This is a very professional and personable service center. It is clean, pleasant and efficient. My vehicle was serviced promptly, and sufficient time and attention was devoted to diagnosing the problem and correcting it. I was treated with courtesy and respect, and transportation to work was provided. The car was returned to me within hours, good as new. I love my Mini, and I live being treated like I own a luxury vehicle.

pclady89

Jun 3, 2014

Overall experience was very good and I would have them work on our MINI next time. They treated us very professionally and made us feel very welcomed.

robdon7

Jun 2, 2014

Yesterday 06/07/2014, I noticed oil on the floor of my garage below the right side of the Bonnet of my 2012 Countryman S, I drove the car to Mini of St. Louis, upon arrival Dave Joseph got me right in to check out the problem (without an appointment), after checking the problem Dave told me it was a oil solenoid leak and it would take about 2 hrs. to repair, he gave me a loaner to use until my car was repaired.As usual it was another great experience with the service dept.All the employees at the Mini store are the most friendly people you could meet, including Derek who does a great job of washing the car after service is complete.

GerberJ

Jun 1, 2014

We can't say enough good things about our experience buying a MINI from Steve Emerson at MINI of St. Louis. Extremely knowledgable about the whole line of cars, Steve listened to our needs, asked astute questions, made helpful suggestions, and was able to help us buy the right car for our current needs. No pressure to buy or to add any packages. I immediately felt at ease and like I was buying a car from a trusted friend. After we bought the car, Steve took the time to make sure we understood all of the cars features and completely answered all of our questions.I really enjoyed all of the staff at MINI of St. Louis whom we met. They are all friendly, down to earth, genuinely enthusiastic about talking about MINIs and cars in general. Great dealer and great staff!

craigstroh

May 24, 2014

I was very pleased with the service I received at MINI of St. Louis. I was promptly greeted by the staff, and the service advisor took time to explain to me what they were going to do on my car, and made sure that I did not have any unanswered questions. All in all, I thought the staff was very professional in how they went about their work. The customer waiting area is very comfortable.

greystone8s

May 22, 2014

We were impressed from our arrival by the genuine interest shown by Steve Emerson in meeting our needs. Our questions were all answered, and we were treated like we mattered. It's been a long time since we've encountered an auto salesperson who has been as interested and helpful as Steve. He was very thoughtful in his preparation for test drives. He lined up the models we were interested in and explained the differences, and then let us experience them on our own -- not as a back seat passenger. He was helpful during the sales process, and after delivery he's helped us with questions that have come up in driving our new car. This is our our first MINI. We are really happy with it, and grateful for all the assistance Steve provided.

TracyReust

May 21, 2014

Everyone at MINI of St. Louis is great, they are always happy to assist and always have a smile on their faces. I always look forward to seeing everyone there.

rchsmmns1959

May 20, 2014

Steve Emerson and Mark Eversgerd were great partners in the sale! Each was knowledgeable, friendly, and willing to work with us. We knew we wanted a Mini Next vehicle before we walked in and had done our homework. Steve and Mark understood what our parameters were and worked to find a way to make it work on our terms. I'm a straight shooter and didn't want the back and forth so often associated with buying a car. Steve understood the situation, listened to our needs, and went to work. We got the deal done quickly and well within the budget we'd set.On delivery, Mark was great at going over all of the details and amenities. My wife drove off the lot feeling comfortable she knew plenty about her new car. That extra effort went a long way!We've now bought two cars from Mini of St Louis. I expect to visit Mark and Steve when we're ready for the next one. Thanks, guys!

Clubbie

May 11, 2014

Excellent response to many phone calls from me!!! Helped me with a loaner and fixed my Mini perfectly. Perfect experience I would recommend this service center to everyone even if they don't have a MINI.

denisepearl

May 10, 2014

Todd, the service manager, went above and beyond to make sure that I was happy with the service MINI provided. He was empathic in hearing what I needed in regards to servicing my vehicle and even personally drove to my place of employment to install a cupholder!

Bull2011

May 9, 2014

Mini of St.Louis and Mark Eversgerd, my sales rep, gave me a reasonable deal on my trade in. And did a fine job on finding me the right financing to purchase new used Mini Cooper.

npestka

May 7, 2014

Making the decision to visit the Mini St. Louis dealer for my first ever car purchase was one of the best I've made. At no point did i feel any sense of obligation or pressure to make the deal. Steve Emerson, Motoring Advisor, was impressively helpful and determined to make me feel confident in my future investment. Thanks to all at STL Mini!

KELLEYSUE

May 6, 2014

MY SERVICE LIGHT CAME ON AND SINCE I'M GETTING TOWARDS THE END OF MY EXTENDED SERVICE CONTRACT I ASKED RICK TO CHECK OUT A FEW THINGS FOR ME. I LEFT HER WITH HIM AND HE CALLED ME THE NEXT DAY AND HAD LOOKED EVERYTHING OVER BUMPER TO BONNETT. SHE WAS IN TIP TOP SHAPE. I HAVE ALWAYS HAD TERRIFIC SERVICE AT MINI ST. LOUIS. I FEEL LIKE RICK IS MY PERSONAL SERVICE MANAGER, A SUPER NICE GUY THAT KNOWS WHAT HE'S TALKING ABOUT. I KNOW RICK HAS NEVER DONE ANY WORK ON MY CAR THAT WASN'T NEEDED. , I TRUST HIM COMPLETELY. I TELL EVERYONE THAT THEY SHOULD BUY A CAR FROM MINI ST. LOUIS AND THEN I TELL THEM ALL ABOUT THE WONDERFUL SERVICE CENTER. SO GLAD WE BOUGHT A MINI, 09' CLUBMAN MELLOW YELLOW

GeekDetails

May 5, 2014

I would definitely go back to this dealer again. Bill Harada kept in constant contact with me when I contacted the dealership about the Mini I was interested in. He knew it was a 3 hour drive for us and wanted to make sure we got the car we wanted when we came out. We were helped by Karen when we arrived and she was all sorts of lovely to us. Karen helped us figure out what exactly we'd like to purchase, was very friendly throughout the whole process, and helped us bypass cars that we wouldn't want to hand down to our son when he turns 16. Karen explained all the various features on our potential car to us and helped us compare the cars that we were interested in purchasing. She was polite and professional throughout the whole process and even cracked jokes with us too. Once my car was purchased, Karen gave us a detailed demonstration on how to use various features of the new to us car. I'm sure I asked silly or stupid questions, but she never got huffy or rolled her eyes at me and it had clearly been a long day.The atmospherics of the dealership were as great as the people. The whole place is very clean and well organized and we loved the Union Jack Mini Cooper hanging out on the wall. We appreciated the high tech coffee machine and the free fruit in the waiting area. The waiting area also included a business center for customers to use as well as a laptop in case customers didn't bring their own. I'd be negligent if I didn't mention the bathroom too. It's done in black and red gloss subway tiles and feels like a car designer had a hand in designing it. From the bathrooms to the car lot, the whole dealership puts forth a unified marketing message that matches your Mini buying experience.

matthewkolus

May 2, 2014

I am a first time customer that came in to have the heat shield for the turbo replaced on my 09 Mini, and the service was beyond expectation, if I could of I would of scored Mini of St.Louis a 10. I was also impressed with the waiting room where you could get some fruit, water, and about 8 different coffee's or a hot chocolate. New Customer Matthew Kolus

lsaey

May 1, 2014

I was greeted immediately upon entering the dealership showroom and introduced to my sales rep., Mark, promptly. Mark was great to work with during the whole purchase process. He answered all my questions and overall made it a pleasant process. He also followed up with a phone call to me on the second day after my purchase. This is my second purchase from Autohaus Dealerships and I have recommended them to many of my friends and relatives.

cml2464

Apr 30, 2014

I came in for my 1 yr service of my Mini and had an excellent experience all the way through the process! Everyone very courteous & outgoing! I received excellent care!!

sween1990

Apr 29, 2014

My daughter and I first met Karen in June of last year. We were looking at used Mini's. We were going to share the car when my daughter got her license. I noticed the high resale value and decided to get a new Mini Hardtop. So we have had many visits and conversations with Karen. Driving the first 2014 Hardtop in St. Louis, etc. Finally I was able to order my New Mini last week. When we finished I told Karen that some funds had become available for a used car for my daughter. Karen had a low mileage Mini Hardtop trade in. We ended up putting a deposit on the car and Tina worked out pre approval on both cars. We picked up the '09 on Monday! Can't wait for the '14 in June. Karen has been so patient with us and Neil always made himself available to us! Great Service. Great help with figuring out the financing. Also the only Mo Dealership I know who rolls the tax into the loan!

TravisEngland

Apr 29, 2014

I called Karen with a very specific request, Karen knew the inventory and found my car immediately. She even took a deposit over the phone until I could make arrangements to pick it up. Super nice, incredibly helpful. I'd recommend her to anyone!

Reynard

Apr 29, 2014

I have been speaking with Karen for over 6 months regarding a purchase of a Mini, even though I did not end up getting one she was very helpful and guided me into making good choices for my future Mini. If there is a Mini on the lot that you absolutely LOVE contact Karen and have her help you get into it and Motor away. You will not regret working with her. We will be purchasing another one [we have two] and we will definitely be seeking her out.

crisencio

Apr 29, 2014

This is the second time in recent years that Karen has earned the privilege of my new car transaction. Her calm and straight forward demeanor is unparalleled compared to other car sales folks. As a buyer, it's truly a different kind of experience to be able to ask questions, guide the sales cycle and be able to enjoy the experience versus being attacked by a bulldog who's only looking for their next commission check. We were so comfortable "owning" our experience that we even forgot to haggle!!!There's another new car in our family's near future, Karen will be first in line.

DEvermon

Apr 29, 2014

We have a 2011 Mini Cooper S Countryman that was still under warranty and needed to be looked at due to the check engine light coming on and it was driving very sluggish. The problem was that we live two hours away from the nearest dealer. Even though it would have been a drive, we would have gladly made the trip but the Mini couldn't go over 50 mph so we had no idea how we were going to get it there. We considered just spending the money and getting it fixed somewhere locally. But after sharing an online conversation with Bill Harada at Mini of St. Louis, we found out that not only will the repair be covered under warranty, but Mini Roadside Assistance will arrange to have it picked up and towed to the dealership. Wow! That was a relief. So, the next day it was picked up and taken to St. Louis. I received a call from Dave, the Service Department manager, that it had arrived and they would get to work on it as soon as they could. The following day he called me to tell me it was fixed and it would be towed back to our home that very afternoon. WOW! We couldn't believe it. We have never had such excellent service from anywhere! The Mini arrived clean, fixed, safe and sound, exactly when they told us it would. We really can't say enough good things about these guys. This kind of service makes us want to buy another Mini! Thank you!

erinski22

Apr 23, 2014

Not only are the people that work at Mini of St. Louis extremely friendly, they're also very accommodating and curious. Everyone I've interacted with thus far has a passion for what they do and are all very educated on their brand, as well as the cars they are selling. I've had many questions and not once did I feel I was inconveniencing anyone who I asked, and even after the sale was completed, Mark has followed up with me a number of times to make sure everything is going alright and to see if I needed anything. I would highly recommend anyone remotely interested in a Mini to take a look at what Mini of St. Louis has to offer!

macy5k

Apr 22, 2014

Brought my MINI to the dealership to have a "door ding" fixed. I was greeted before I even stepped out of my car and everyone was very friendly. My car was fixed within 30 minutes which was extremely fast, and the quality of work was great. Afterward, two employees went to lengths to find out if the service was covered under any type of warranty I'd purchased because I couldn't find the paperwork and it wasn't showing up in their computer. Turns out it was. When I was taken back to my car it had been washed and vacuumed for me. This was the most painless auto repair experience I've ever had!

robdon7

Apr 22, 2014

I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficient service.This dealership has the most pleasant and friendly employees of any dealership that I have done business with, and their has been many.

racheltinsley

Apr 21, 2014

My husband and I were in the market for a Nissan Pathfinder. We looked online and at several car dealerships around Kansas City no car felt "just right". We found 2 pathfinders we were interested in which both happened to be in St Louis. We made the 4 hour road trip in hopes of coming home with a new car but facing the reality we may not purchase a car. As we arrived at Mini of St Louis we asked for Steve Emerson, a man my husband had made contact with via email and phone. We were pleasantly surprised when we met Steve. He was very upbeat and friendly. He directed us to the car we were wanting to see and we took it on a test drive. The car itself was in like new condition. We were both excited about the car, however we expected to have to haggle for hours over price. After the test drive we sat down with Steve and he and my husband begain talking numbers. Within less than 30 minutes we had purchased the car. We happened to arrive during the Mini food truck day which turned into an added bonus. As we left the dealership with the new car my husband and I both felt like we received a fair deal and the overall experience was actually FUN! The following Monday Steve called to follow up regarading our purchase and to ensure everything was going well. We have had nothing but positive things to say about our car buying experience. Thanks STEVE!

patsywatts

Apr 21, 2014

I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in under two hours, and the bill was not padded with trumped up labor costs. Marvin greeted me and instructed me on what I needed to do to check in. The service adviser, Dave, was direct and clear; and the receptionist, Carrie, was very helpful in answering my questions. My car was washed and vacuumed by Derrik. I felt as if they valued my business.I also want to mention that I had a complaint concerning an earlier service trip, and Todd Feuerhaken called me personally the very next morning to try to help me resolve the concern. I appreciate the fact that he took my remarks seriously and wanted to do what he could do to help.Overall, I believe the changes that Mini of St. Louis has made in its customer service plan are positive. I do know that I feel better about my experience: if this level of service is maintained, I will definitely buy a second mini when the 2005 I am driving gives out.

ritajo88

Apr 20, 2014

Steve was great. He answered every question (we had a lot), and was patient while we took our time discussing the car, and our purchasing options. He was very knowledgeable. He made sure to take as much time as necessary to show our daughter every feature, and to make sure she was comfortable in the Mini. It was an overall fantastic experience.

set3815

Apr 20, 2014

The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eerything. The only thing soon to be changed was the two front tires - 30% left. They were very helpful and friendly. I just sat back and enjoyed the expresso coffee.

MinnieDriver

Apr 18, 2014

I have worked with this dealership for over ten years and have purchased two Minis from them. While I have had very positive experiences with the actual purchasing of the Cooper S's, when a servicing appointment is (infrequently) necessary I have never been put off for any length of time. The question is more often than not "when is it convenient for ME to come in?" The service area is immaculate when I pull my car in, and I am escorted directly to the consultation area. Rick - my "favorite" service advisor - listens to me, takes as much time as is necessary to determine the exact problem, makes certain that I understand what they are going to do, and keeps me appraised as to how the servicing is going. What's not to like about that!

Xing Yi

Apr 14, 2014

Thanks to the diligent efforts on the part of the service department team, the solution to the soft top being inoperable was solved. The service department had my vehicle for a week and during that time period I received status updates. I very much appreciate the use of the loaner car during this time. The team was at all times open to communication, dependable and ever so courteous. Thank you, gentleman, for diagnosing the problem, rendering the soft top operable again and returning my car to me.

Xing Yi

Apr 9, 2014

Steve Emerson continues to provide me with the best service. He gave me a courtesy call to update me on the progress of a service problem with my Mini and promised to stay in touch. I know he will. 5 of 5 stars for him.

dah1218

Apr 8, 2014

Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable and courteous. My car shines from the complimentary car wash. Highly recommended!

suzannealbright

Apr 4, 2014

This was my first service on my 2013 Mini Cooper. I received a warm welcome, was comfortably seated in a stylish waiting room, offered fruit and beverage while my car was efficiently serviced in just under one hour. Not only was my car ready for the road, but it was sparkling clean too! Then Steve Emerson gave me a quick review on setting the radio and time. I love my Mini and I love Mini of St Louis.

weflyae1

Apr 3, 2014

Wow what a class act place!!!I can't say enough about how satisfied I am...from the minute I walked in the door to the minute I left with my car...just great service

gwenln

Mar 27, 2014

After bringing my Mini on Monday for service for a recall, I was sad to find it leaking yesterday. I didn't have time to drive back to St. Louis, and called Todd. He was wonderful, and offered several options...bringing the car back and getting a loaner or having it hauled to the dealership, fixed then returned. I was skeptical but he said they'd work as quickly as they could and return my car as fast as possible, so I found a ride back and forth to work and called the 1-800 number. The guy that hauled my car showed up quickly yesterday afternoon, and by noon today Dave called to tell me my car was finished and they were arranging to bring it back. I couldn't believe they chased down the leak, fixed the car, and were ready to have it sent back here. In total, I was without it just 24 hours-I've lost cars for far longer taking them to local dealers who didn't give me driveway to driveway service, bending over backwards to make getting my car fixed as easy as possible. For the second time this week I am so grateful for the consideration of the Mini of St. Louis service department. Twice now I have had a good service experience with the car I adore...that's like finding a unicorn. So many thanks to Todd and Dave, and everyone else who took car of this problem and made this experience as easy as possible. I really appreciate it.

MOliver24

Mar 25, 2014

Great customer service....friendly service staff and sales team! Especially appreciated are the loaner cars, when my car has needed a longer service stay. Someday.....I hope to buy a Cooper S or Countryman from Mark....when he gets a black one with big wide red stripes!!! Oh, and thanks to Derrick.....for washing all the dirt off my car!

roncytron

Mar 25, 2014

I was received on time, and was shown a place to wait that had food, drink, WiFi, and a comfortable place to work. I thought I only needed an oil change, but the service personnel pointed out other items that were due for attention. All of this was completed in the time promised. My car was washed, vacuumed, and I left on time. I can not imagine a better experience.

gwenln

Mar 25, 2014

This dealership is a 2 hour drive from my home but is the closest one where I can have my MINI serviced. I was having second thoughts about buying this car because of the long drive...until I realized it was an easy highway drive from Columbia, and until I had work done there. From the minute I walked in and Marvin said hello, it was the best dealer service experience I've ever had. Todd was prompt, listened to my problem, and plugged my key in to see what service was due, then found a recall that needed to be addressed. I was a week early for routine maintenance so I could not have that done, but Todd tried and for that I'm grateful. I am also grateful for their business center where I was able to work while they worked on my car, and because I'd expected to have to sit there for hours and was in and out in a little more than an hour. The entire dealership is clean and nice and I loved that there was fruit and coffee for people while they waited on their cars. The check-out when my car was finished was a breeze and Todd and Karen were full of suggestions if I ever needed to drop the car off on the weekend. My car was parked in front of the garage door, ready to go-washed and vacuumed, too, which I cannot begin to say how much I appreciated as this was on my to do list-and it is running like a dream. I adore my car-it is my baby-and I am so glad to know I can take it there when it needs work because I know they will give it the same TLC I do. They are professional, kind, and skilled, and I would without hesitation buy a new MINI from them, even given that there are lots of car dealers here in Columbia. I highly recommend this dealership!

LayerB

Mar 22, 2014

Diagnosis was spot on, we just had to get approval from the extended warranty company in Texas.Once this was achieved the work was preformed and done in a manner that was promised via the telephone. The name is Mini but the service is maxi.!1

adheld

Mar 22, 2014

I came into St. Louis MINI to look around on a Monday and bought a car on Thursday. . .and through-out the days in between Steve Emerson made himself available to answer any good or (mostly) silly questions my wife and I could come up with. It has been one of the more enjoyable car purchases we have made. Steve's low-key, no-pressure approach made the decision to buy our decision and not one we felt the salesman made for us. I would be happy to go back to Steve whenever we buy the next Mini.

hoppa9

Mar 18, 2014

I have dealt with this dealership for the past 4+ years and have always had wonderful customer service and quality work performed on my vehicle. The only draw back is the overall cost of services that I have had performed on my vehicle.

erind222

Mar 18, 2014

Marvin is always very friendly and welcoming. Todd and Rick were both very helpful and even offered a 15% discount off my brake work! Mary was very nice at check out. They got me fixed up quickly and I was very satisfied with the experience.

sammypvc

Mar 17, 2014

I've had two warranty issues, both leaky light lens gaskets. In both cases Rick took care of me. He was very professional an helpful.

TeresaHurley

Mar 12, 2014

Every time I visit my MINI dealership, everyone there is super friendly. Even employees who aren't working directly with me greet me and treat me like a welcome guest. The facility is really nice and comfortable; I never mind waiting for my car to be serviced, even if it will take a while. The workmanship is always top-notch, and I leave happy in my healthy, beautiful, and clean car. I give them an 11!

usmc1964

Mar 12, 2014

Without question the best experience that I have ever had at an auto dealership! Great communication from the moment that I walked through the door. Service advisor Dave Joseph took the time to explain each service to be done in detail. When I picked up my car he even lifted the hood and took time to point out a couple of things to keep an eye on for future service. I will return for all service work needed exclusively at Mini of St. Louis.Thanks......Jerry Beck

joexercise

Mar 11, 2014

I began the search online and went to the dealership at the suggestion of Karen Fortune to see the car and consider putting down a deposit to hold the car. Karen was off that day. Steve Emerson stepped in and encouraged me to get a trade in value for my 2002 Jaquar. Steve counseled me in a a very professional, no nonsense manner. He worked with me in very clear, upfront terms.I was able to understand the options I had given all the variables. Steve made completing the deal easy. I left feeling that the Steve worked out a win for both me and the dealership.Karen made a point to stop by on her day off and check in.This was without a double the most pleasant, stress free automobile transaction I have ever experienced. My family loves the Land Rover I purchased

badsite

Mar 11, 2014

ideal salesperson,answer questions by the truck load and did not push;allowed for customer to return until we were satisfied with the product and purchased countryman which has been trouble free....

Jaggr2

Mar 9, 2014

I originally looked into a used MINI. We (dealership, myself & ins. co) found out the used car had a claim for front end damage. Mike & Neil presented to me a new 2013 MINI at a GREAT price and couldn't pass up the deal! Both Mike & Neil have been amazing! I have purchased numerous cars over the years, and by FAR, they went above & beyond my expectations! Way to go MINI!

afairless

Mar 8, 2014

My Cooper S "Marla" developed a leak. I called roadside service, she was picked up from my home in Columbia, MO & transported to St. Louis. 24 hrs & 30 mins later she was delivered back to me w/a new water pump, oil change & new wiper blades! Not only was this impressive timing, I now will not have to make a special trip back for service in another month since they went ahead and took care of it while she was there. I received a follow up call from Mark a few days later to make sure everything was good. It was GREAT! :)

JenzMINI

Mar 8, 2014

I purchased my MINI Paceman from MINI of St. Louis and was enjoying motoring for a month when I received a call from my motoring advisor Mike. He informed me that MINI wanted me to bring my vehicle (Harry) back in for a "Second Date" service. Of course, I was more than happy to visit the dealership again. The guys in the service center gave "Harry" the once over, checked and topped off the fluids, and Marvin cleaned him up very nicely while I visited with Mike, and briefly with Tina. Mike made sure I was familiar with my car, and asked if I had any questions since I had the pleasure of motoring for a month. I couldn't think of anything he hadn't already gone over with me, but he assured me that if I ever had questions, I could always give him a call. Once the service was complete, Mike went over the checklist to my satisfaction, and I was once again on my way motoring. I can't wait to visit again; the staff at MINI of St. Louis has always been very pleasant, polite and personable with me. I recommend them every chance I get! Keep Up The Great Work!!!

robdon7

Mar 6, 2014

I have purchased two Mini Cars from this dealer, and have had a positive experience with everyone whom I dealt with.My salesman for my two purchases was Phil Tripoli, who I think gave me this best deal that I could get, the purchase was fast and accurate, which includes Tina, who handled the finance portion.My cars have been at the service department several times for service, at which both times were handled in an efficient manner by Rick Drezek.Everyone at this dealership is friendly, as compared to some other dealers that I have done business with, it makes you feel that your business is important to them.The boutique is a very comfortable place to wait while you car is being serviced, with complimentary coffee, hot chocolate, and tea etc.. along with a selection of fresh fruit.If you need any Mini accessories Carrie will help you with that.Robert E. Donahue

MikeHilmes

Mar 5, 2014

Everyone I encountered was very friendly and easy to work with. The showroom and service area were extremely clean and very nice. The job was done quickly and priced as promised.

kathywright

Mar 5, 2014

I had a problem with an engine light. The service center got me in immediately. They drove me to work. They fixed the problem immediately. They did not charge me. They brought the car back to my work. Everyone was so nice on this visit. The service manager, Todd, was nice and communicated very effectively. The man who greeted me and took the car was also extremely helpful and courteous, and I am not really entirely sure of his name. I just guessed on it above. Anyway, this is one of the best service visits I have ever had in my life. And I got my car cleaned in the bargain!

Rickscarz

Mar 4, 2014

I took our Mini Clubman in for service yesterday morning and was pleasantly greeted by a porter and escorted to the service desk where I was turned over to Dave. He determined what service was due and that it might need programming. I elected to stay until a determination was made as to the duration of service. While waiting I struck up a conversation with Mike Preiss about future models and the timelines. I found him very knowledgeable and helpful. It seemed my car was going to take longer than I wanted to wait so Dave put me in a loaner car and I was off. I received a call from Carrie early afternoon that the car was ready. When I picked it up every thing went smooth my car was washed and dried,everyone was friendly and everyone seemed to enjoy their job which is refreshing. Steve Emerson was there when I picked up the car and he was gracious and helpful as always. He reset the key memory for my wife's key and spent some time with me as well. I am retired from auto dealerships and was never employed by nor affiliated with this company. I am very impressed with this organizations treatment of their clients even when their nearest competitor is Four hours away.

jbrierly

Mar 3, 2014

Greated with smile and positive attitude! The service area is clean and inviting. My first time to visit the new facility. Waiting area is comfortable and has wi-fi. Bonus!

jaylewisstl

Mar 1, 2014

We had a great experience at Mini of St. Louis. Steve was helpful every step of the way, and we love our new Mini Cooper.

ronkalb

Mar 1, 2014

Todd and the MINI of St. Louis team take customer service to a new level rarely seen these days. It begins with honesty and integrity, good advice, fair prices, a shop that's cleaner than a hound's tooth and an overall experience second to none. Everything is top shelf here, from the minute you drive in until you walk out the door to pick up your freshly washed car. You might expect this kind of treatment at a Bentley dealer, but MINI does it at mini prices. Best I've ever seen.

NMaxima12

Feb 28, 2014

Mark was a lot of fun to work with. He is honest in his opinions and took my opinions seriously. I passed on one car and Mark never pressured me. I purchased a different car from Mark at a later date and again he never pressured me. He did everything he could to help. I felt that Mark was more interested in making me happy and providing good customer service than just selling me a car. I would absolutely buy another car from Mark and would recommend him to any of my friends.

angda13

Feb 27, 2014

I met with Steve Emerson in late December to test drive 2 different MINI models. I was interested in the Hardtop S and the Paceman S. After letting me drive both, Steve gave me the differences in the two models and answered all of my questions going forward. He kept in touch through email but did not overwhelm me with too many emails or phone calls. When I was ready (today, February27th), I contacted Steve through email and started the purchasing process. It was very smooth and everything was resolved within a few hours. They had the car ready for me to pick up the same day. At the dealer, Steve discussed the features of my new MINI with me in detail, making sure I understood how everything worked. When I met with Tina in the financial department, she was very friendly and helpful. I was able to split up my down payment and license/registration payment to make it easier on me. Everything was complete within a short period of time and I was very happy with how everything turned out. After being at the MINI dealer for about an hour, start to finish, I was ready to be on my way. This was an excellent car buying experience.

3clowncars

Feb 26, 2014

We are on our third MINI and could not be happier with the exuberant sales staff, the accommodating service department, and the very helpful parts department. Great people selling and maintaining extremely fun cars!

grdunnuck

Feb 14, 2014

We spoke with Bill a couple of days before deciding to test drive a Mini and scheduled a time to do a test drive on what turned out to be a very cold, slushy Saturday morning. We met Mark, and between them, they answered all of our questions and provided guidance on choosing the right car for our needs. We decided on a used Mini Cooper, and within a couple of hours, drove it home. Mark and Bill both made this car buying experience very easy and fun. Would highly recommend this team!

Specialk63011

Jan 17, 2014

I have to say that I consider myself VERY lucky in that the pre-owned 2008 MINI Cooper that I purchased still had an extended maintenance warranty AND that I have MINI of St. Louis to take it to for service! My visit was very pleasant- from the moment that I pulled into the service bay and was greeted by one of the service techs to when I left the same service bay with a sparking clean car that had been washed and vacuumed after the oil change! Rick, the service manager was soooo helpful in going over all my needs and what was covered! Turned out EVERYTHING was! He took my keys and I was off to sit not only in the new MINI's in the showroom but in the well-equipped waiting area! There's a soda and snack machine nearby, but they also supply a healthy assortment of fresh fruit and hot beverages. (Very appreciated on a cold day like today!!) It's also neat to see Neil, the new car sales manager, walking through the dealership and Mary, the receptionist, is very warm and friendly with all the customers as we either pay for our bill or create our "wish list" from the MINI boutique! I was in and out of there within two hours (Had a lot on that scheduled tune-up!) and assured that it was done right! I think what impresses me the most is that MINI of St. Louis does not just sit back and settle for "okay" service given that they're the ONLY dealership within several hundred miles...they expect superior service from their employees and we receive it!

keepoop

Dec 26, 2013

I had a noise in my car, could not figure out what it was. Made an appointment got in right away.explained the noise I was hearing and they took the time to test drive the car to figure it out.Had to order part to fix so it will be fixed soon

SarahKing

Dec 16, 2013

Karen was an absolute delight to work with and extremely helpful in finding us a care that fit all of our needs for our growing family. The Mini of St. Louis car buying experience is unlike any other: no-nonsense, quick, and ensuring at the time of sale and thereafter that the customer is pleased how both of my Mini experiences have been.

rotstik

Dec 15, 2013

Karen and all the staff at MINI of St Louis reminded me that buying a car from a dealership can and should be a pleasant experience. Karen helped me find the exact car I was looking for, and made the purchasing process easy and enjoyable. She made sure that all the little issues I'd noticed were taken care of before I got the keys, and I was delivered a perfect vehicle. I'd recommend MINI of St Louis, and specifically Karen, to anyone who wants to have as much fun buying their car, as they do driving it.

jetguym12

Dec 14, 2013

I have always found MINI of Saint Louis to be helpful,very very friendly and go out of their way to fulfill my need. Karen is one of the friendliest and most helpful car dealer that I have ever had the pleasure to work with. She is knowledgeable and always seems to know what I want.The service department is great. I highly recommend Mini of St Louis to all.

pmilton

Dec 14, 2013

What a great experience!!! Phil answered our questions, wasn't pushy, and was patient with me as I was so undecided. The atmosphere was so friendly, fun and helpful. It was a cold, cold day, but Phil walked the used lot with us and we talked about each car. He listened to our concerns, made us feel this was a big purchase and he wanted us to be happy with our choice-----and we are ----- I LOVE MY CAR!!! I came back in to pick up my plates, and Phil remembered me, greeted me, and quickly had me taken care of. The dealership is clean, has a fun atmosphere, and it seems everyone loves working there! I will recommend this dealership to everyone! Thanks for my new car!!

HRReinfeld

Dec 14, 2013

Karen was extremely knowledgeable, helpful and very professional. I had to return with questions on several occasions and she made herself available and was very patient and answered all my questions. It was a pleasure to work with her.

evesmith

Dec 13, 2013

I had a great experience working with Neil when I purchased my Mini. He was friendly, knowledgeable and always responded quickly to my questions. I visited the dealership several times as I was trying to decide on how to build my Mini; Neil was very patient during the process and never tried to pressure me into adding features I didnt need. When I was trying to decide between buying a manual, which Id never driven before, or an automatic, Neil even took the time to go with me to show me how to drive a stick. I ended up going with the manual and am so glad I did! He also kept me updated while my car was in production. When it was time to pick up my car, Phil helped me since Neil had taken a different position with the company. Phil was very helpful and followed up with me shortly after I purchased the car to make sure everything was going well. He contacted me again for my one-year anniversary. This place doesnt forget about you once youve purchased your car, unlike some dealers.All in all, it was a really fun experience, and I absolutely love my car! You will definitely get great customer service here. Everyone is always so nice when Ive taken my car in to be serviced. I would highly recommend working with these guys if you are looking for a new ride. You wont be disappointed!

MarkB9999

Dec 13, 2013

Mark is very helpful explaining the options and works hard to geta good deal for the customer from the dealership. I would recommend seeing him.

DMPurcell

Dec 13, 2013

Karen made the overall experience of buying my new Mini Cooper Coupe very enjoyable. We communicated by e-mail through most of the sale and when it came time to sign the paperwork, everything was ready to go. I was very pleased :)

911dave183

Dec 13, 2013

Rick Drezek is fabulous. He has always found my answers to any question I give him and knows all that is MINI. I would highly recommend him to anybody seeking MINI service. I also found his M&M tshirts very interesting.

remarkow

Dec 12, 2013

Great service experience because of Service advisor, Rick D. He is professional, competent, responsive, knowledgable, and pleasant. Seeing Rick "in action", confirms/illustrates his commitment to the service customer.

kjody

Dec 11, 2013

Rick- friendly, cares about your service experience, good follow through. Carrie- welcoming, positive attitude, knows the Mini accessories. Karen- puts up with my "how do you make this work" questions. Never makes me feel like I am imposing. Very customer focused. This is truly the best place to purchase a car and to have it serviced. As a female, I can attest that I am treated with respect and never "talked down to".I highly recommend Mini of STL!

Brittany2013

Dec 11, 2013

*AUTOMATIC EDITS MADE*We always love dealing with Dave! The staff at MINI of St Louis always makes it fun to go in for service. They are always happy, cheery and provide a great service.

samorris

Dec 11, 2013

Everyone in the service department was great. Very helpful, friendly and knowledgeable. This was my first time here and I will be back. Customer for life.

pinkie8590

Dec 10, 2013

MINI of St. Louis is a great place to have your car serviced at. The staff is wonderful. They are very helpful and explain everything before and after my repairs were done. I tell everyone about my MINI on how I love it and this dealership. Keep up the great work.

PattiKupfer

Dec 10, 2013

I brought my mini in today and had a few questions about my car. Todd Feuerhaken went out of his way to answer all my questions and make me feel comfortable and confident with my car. I felt like I was treated with great care. I will definitely be going back for all of my service needs.

cvcrafts65

Dec 10, 2013

Mr. Drezek was very knowledgable of my vehical and he was extremely courteous while helping me. I would definitely recommend your dealership to everyone I know.

diana0

Dec 10, 2013

My experience there was awesome.Rick make my visit very nice.He explained everything too meand made sure that I understoodwhat was wrong with my car.I very much like when a gentlemandoesnt thing women are stupid.Great Service

KVJB18

Dec 10, 2013

Quick review. This place is great! Any service questions or concerns...see Todd, Rick or Dave. No question is too trivial. Todd will go out of his way to make sure you're a satisfied customer. Own a MINI? Come here!!

bailey01

Dec 10, 2013

I brought my new mini in for routine serviceRick was very frenidly and prompt.Great service Great serviceFriendly face great smile great personality.

MrMini268

Dec 10, 2013

4 words. Helpful, courteous, knowledgeable, and friendly. Every time I come here, I know I will receive great customer service. Todd, Dave and Rick are great guys.

Akwa910

Dec 10, 2013

I bought my car from Mini St. Louis and I always take it there for service. Everyone there was so nice and attentive. Each time I take in my car, I never have to worry about it. I know everything will be exactly perfect. The people are friendly and helpful, especially Rick. He always I listens to what I came in for and is never pushing for me to do "extra" stuff for my car. He always treats me like a person, not just another potential dollar. Even after moving out of the St. Louis area to Texas, I still bring my car back to Mini St. Louis for service because of the excellent care I've received. I would recommend Rick and Mini St. Louis to everyone!

crausc

Dec 9, 2013

Todd is wonderful to work with. Best in St.louis bar none. I would highly recommend him and his team to anyone needing service on their mini.

opticsone

Dec 7, 2013

Mark Eversgerd and the rest of the MIni of St Louis staff are always friendly, knowledgeable, and do a great job! We always look forward to going there!

dbaker1

Dec 7, 2013

Mark Eversgerd is great to work with. Although I have not decided if I want the Paceman or Countryman, he has been very patient with my multiple emails, visits, questions and test-drives. He is helpful, enthusiastic and knowledgeable. Mark always makes you feel welcome at the dealership.

LisasMini

Dec 6, 2013

I am getting ready to order my third Mini. I can't imagine dealing with anyone else! Everyone has been great! The cars are amazing but the Mini family makes the experience complete.

MISSY267

Dec 6, 2013

I brought my MINI in for some routine maintenance work. The guys in the Service department are always so friendly. They knew why I was there and even reminded me of future maintenance work I would need to have done. I want to keep my MINI in tip top shape. I met the Service Manager Todd. He told me if I had any questions I could contact him. I have to say this is the best customer service I have received from any of the dealerships (not MINI) I have had to deal with in the past.

sparky791

Dec 6, 2013

Rick has been wonderful to work with each and every time I have had to bring my MINI in for routine service. I recommend anyone that needs service to check out MINI of St. LOUIS

LoisMcSwain

Dec 6, 2013

Mark E was fantastic when we bought our 4th MINI (Roadster) last January! Rick & Dave in service are the best. We own a 08 Clubman also & the service on it has been super. Kudos to MINI of St Louis. Keep up the good work!

gherrin

Dec 6, 2013

We own two MiniCoopers. They are excellent cars. Unfortunately, my wife's Mini suffered a catastrophic engine failure requiring a new engine under warranty. I cannt complain about any of the service, both Reliable BMW in Springfield and Mini of St Louis dealt with our problem in a professional. Dave who works at Mini of St Louis was especially helpful in arranging the pick up and return of the car. He kept me informed and went out of his way to make things right. I recommend them and appreciate their service... And we have a small snow storm here as a complicating factor. Thanks to Mini, best car I have ever had.

1wicker

Dec 6, 2013

The dealership, and especially Mark Eversgerd deserve high ratings. You know you are in good hands when greeted with friendly, helpful people and then realize your surroundings are absolutely pristine. Mark was on top of all information related to the Mini. On the day of my purchase, and for the last year he has been both patient and well informed when addressing my questions. Technology is one of his strong suits, and for that I am grateful. His energy, honesty, competence, and best of all humor make car selection one of the most fun days anyone could ever expect to enjoy. Driving such a good looking car brings rave reviews from total strangers on almost every parking lot. I always tell them they can't go wrong with Mini of St. Louis, and Mark Eversgerd.

bloomfield

Dec 6, 2013

Rick Drezek has been wonderful to work with - very professional, very experienced and no surprises. I will definitely bring my car back to Rick and Mini of St. Louis, and would highly recommend them to friends and family. Thanks, Rick! -Dan B.

susancarr

Dec 5, 2013

Mark Eversgerd was an excellent representative for your company. He walked me through different choices of the Mini Cooper used cars available, and gave me the information I needed to make an informed choice. He is very personable, knowledgeable and patient. It was a very calm experience and I am very happy with my choice of car. Kudos to Mark! I am now a devoted Mini fan and would recommend your dealership to anyone interested. Susan CarrEdwardsville, Illinois

pjohnsn

Dec 5, 2013

I had my Mini serviced at the St Louis dealership and just wanted to say that I was very impressed with the courtesy and professionalism displayed by your service representative Mr. Dresik.

courtcordova

Dec 5, 2013

I walked into this dealership knowing i wanted a Paceman because I liked the way itlooked. After working with Karen, I knew why I really wanted this car, beccause of the performance and the overall feel of the car. Neil stepped in at some point after my second trip to say hi. I felt welcomed and also felt like I was important. I never felt pressured to buy a car and that really helped me feel comfortable in my decision. It was a great process and I love driving my MINI!

RadioFlyer12

Dec 5, 2013

I chose such high ratings because every time I go into MINI's sales department Mark Eversgerd greets me with a big hug and a smile. He has a way of making people feel comfortable and really takes time to answer any questions. He truly wants a MINI owner to be happy with their purchase. I've bought two MINI's from him and wouldn't ever choose anyone else. My previous MINI was totaled and I had injuries from the accident. I called Mark and he immediately found me a car that matched the exact features he knew I wanted before I even arrived! Because of my injuries I wasnt able to drive the car home so he drove the car to my house. I do not know any other dealership that would even think of doing anything close to that. Mark isn't all about commission - hes about customer satisfaction. Even now he calls to check in and see how I am doing. I dont believe I will ever find a more genuine person in car sales and because of that I knew who to call after my accident because I was confident he would help me right away. I could go on and on :) The service department I chose a high rating because they have put up with a lot of "Amy crisis" from me and are ALWAYS friendly. Never once do I feel like I am burdening them with questions or when I call to check on my car. Excellent customer service and they always do their very best to explain to me what is going on. No matter how long one of my cars has been in the shop I dont worry because I know that the service technicians and managers are doing quality work and that takes time to do it right the first time. I love MINI of St. Louis. They are not people not wanting to push you into buying a car or putting you in a car and not caring if you come back or not. They are about relationships and keeping those relationships. Because of this I will keep coming back to MINI. Thanks guys for everything you!!! Love ya!

cwolff58

Dec 5, 2013

The sales experience was the best I ever had. Before I left the dealership Mike Sat in the car with me and showed me everything & he set my bluetooth up. Mike Preiss follows up after the sale. He called 6 months after I bought the car, just to see how the car Is running & if i had any problems or questions. Overall sale & service is excellent.

judy1944

Dec 5, 2013

We have purchased 2 minis from here and both times with the salesmen Mark Eversgerd. We found him to be friendly, helpful, and very available. The service dept was also very helpful. Mark was the main rerason we bought our first mini which was a stick shift and when we decided we wanted an automatic we went back to him. He always made us comfortable even whe we had to have him show us the things we didn,t understand. We are both 70 and have a hard time with the technology part and he was very patient with us, going over and over things like the bluetooth, the radio connecting to Pandora and external devices. Whenever we had a problem we would call him and he would walk us through things over the phone. I wish all salesmen were this helpful.

PAO202

Dec 5, 2013

Karen Fortune has been my sales person for my last two Mini purchases. I love the Mini cars but I cannot say enough good things about Karen and her professionalism, courtesy, follow up and knowledge. I have now owned or leased four Minis, dating back to 2003. It is because of the quality of the people at this dealership that I come back again and again.Karen did not just sell me a car, but she assisted me in thinking through the lease vs. purchase options and took her time with me. I have never felt rushed or ignored! I view myself as a very loyal customer of Mini but I will absolutely buy my next car from Karen.Karen lives the ideal of the customer comes first and because of that I am sure she has many customers who come back to her when they are looking for a new Mini. I also recommend Karen to any of my friends that are consdiering a Mini purchase....she is the best!!

misperanza

Dec 4, 2013

Hands down the best sales and service team in the area ... Mike Preiss made the entire sales experience easy and fun (yes, believe it or not ... fun!) and I always can count on Rick for great support regardless of my service needs. I've become a loyal MINI fan because of these two fine gentlemen (the car is great, too!). We're lucky to have you here, guys. If you're in the market for a new car, don't look any further than St. Louis MINI. You can't go wrong.

craigwilson

Dec 4, 2013

Mark made my first experience with Mini a relaxing and rewarding experience. His professionalism and genuine spirit led the path to my first brand new Mini. I have been extremely glad that I made the decision to buy my car. I have recommended Mark several times since my purchase in May 2013 and will continue to do so. He is truly great to work with! Mini is very lucky to have him on staff.

kyoo

Dec 4, 2013

Karen was my motoring adviser and ordered a brand new MINI for me in a very short amount of time. She was always friendly and answered all of my annoying questions before the sale, but what was most impressive was her continuous help even after the sale.

cblgoodman

Dec 4, 2013

I specifically went back to Karen for my second Mini after having such a positive experience the first time four years ago. Karen made the whole process seamless and pleasurable. I went in, picked out what I wanted and the next thing I knew, Karen called to tell me my new mini was ready, even though it had to be sent from Michigan. She is helpful, knowledgeable, and pleasant!!! I will definitely go back to her for my next Mini!!!

MurphDurf

Dec 4, 2013

The only word to describe my experience with Mini of St. Louis would be "Amazing." I've never had a dealership that was so willing to make everything work just the way the customer wanted. I had been searching online for a pre-owned vehicle and after doing some inquiries on trading in my current car for one available at Mini of St. Louis, I received a call almost instantly from Karen Fortune after I sent out the emails. Not only did she help make the deal work out for me to trade for such an awesome car, she went to great lengths to make sure everything was extremely stress free and not a hassle in any way. She was always available for contact when I had questions about the car, with very quick email/phone responses, and we were able to make the trade within a few days of me contacting them. This experience couldn't have gone any better. Part of my deal with the trade-in was to trade my stock wheels along with the aftermarket wheels. Due to the small car that I was trading in, and living 2 hours from the dealership, I wasn't able to bring up all 4 stock wheels/tires at once. Karen worked it out for me to be able to drop off the other 2 wheels on my way back through St. Louis the following Sunday, and Neil met me at the dealership when it was closed, just to make sure it all went right. We talked cars for a while, and then I was back on the road. During previous interactions with other car dealerships (NOT MINI OF ST LOUIS), I've sometimes felt as if the dealership was only working to benefit themselves---not the customer. This is NOT the way, in my opinion, to do business and attract more and more customers. My interactions with Mini of St. Louis were quite the contrary, and I have done nothing but speak in their outmost favor since the entire transaction took place. Thank you Karen and Neil for helping me get a trade done and into a sweet ride!

srow86

Dec 4, 2013

Karen Fortune is the best!! She was always efficient in answering my questions, fast to respond, and simply the best. By the time we walked out of there, I felt that Karen was an old friend that I would love to have drinks with :) We have purchased two vehicles from Karen as unfortunately the first MINI we purchased was totaled out in an accident. Hoping we don't have to buy another one for a while, but if something comes up, Karen will be the only MINI sale's person we would call. Thanks for all of your hard work Karen! You were a pleasure to work with and the best experience I have ever had with a car dealership by miles! Sam Row & Omar Samy

jsiddle

Dec 4, 2013

I've had nothing but great experiences from MINI and their service center. They are typically prompt when it comes to working on your car and they do their best to keep you as up to date on the progress. Mark is great to work with when looking for a car and is very easy going. Would highly recommend them when looking for a new car in the St. Louis area.

halfmarathondon

Dec 4, 2013

Mini of St Louis is a great place to buy your Mini. Sure, it's the only dealer in St Louis. But if there were more than one dealership. I would buy from Mini of St Louis. I've purchased two Minis from Mark. Great guy to do business with. He tells it like it is. None of that car salesman's bs to deal with that you get from other dealerships.He kept in touch. Knew I was getting ready to trade in my Cooper and gave me a call when they had the special pricing on the Roadsters. I have actually recommend Mark to friends that were thinking about a Mini.

sugar84265

Dec 4, 2013

Mark is amazing. He took the time to get to know us, what we like and don't like, then made recommendations accordingly. He wasn't pushy or focused on up-selling. No gimmicks, no fuss, just fun honest information. Everyone we've encounter there has been extremely helpful, and the whole team is actually a team! When you walk in they ask if you are already working with someone and then help you find them. It's a refreshing break from other dealers where you feel like you're caught in a giant tug-of-war and having features you don't want forced at you. If you hate buying cars, try mini. You'll actually enjoy the experience and end up with a way better and more fun car!Service is just as great! Their waiting room is the best, and the whole team is understanding and there to help. We've had sudden concerns just before major trips and they were able to squeeze us in same day! One time, they did a quick check turned out the oil was low, so they topped it off - we scheduled an oil change for after the trip and they sent us on our way free of charge that day! No car dealer treats you like that, but Mini isn't like normal car dealers.

RitaManzotti

Dec 2, 2013

I was looking for a small car that was fun to drive so I went to the Mini dealer and met Mark. He has been my go to man for the last two Minis I have leased. I love it so much I am leasing a third. He keeps me informed though out my lease program and I know exactly what I want for the next lease. Keep up the good work Mark I hope to keep in the Mini family for a long time.

ChrisOliver

Dec 2, 2013

I came in with my parents just checking out the cars. I really liked theirs and met Mark Eversgerd quite a while ago. He was great, very friendly, and always knew how to answer our questions. The friendliness of everyone there, especially Mark, was what sold me on buying a brand new MINI JCW hardtop. I couldn't be happier!

vinaycse

Jul 29, 2013

My wife love MINIs and she always wanted one. I live in Kansas City and I worked with local dealer and few other dealers in midwest. I was looking for lease and MINI website has $250 lease special. No dealer has offered that deal except MINI of St.Louis. Mark Eversgerd was totally honest and he first asked me to contact local dealer about the lease special which requires pre-order. I contacted and I found that they were not really interested in offering that deal. I thought it is not practical and MINI just advertise those kind of deals to attract or grab attention of people. I stopped looking and started thinking of some other car for my wife. Mark Eversgerd, followed up after a week and asked me if I got response from local dealer. He offered the deal and he was totally transparent about fees, taxes and everything. What ever he quoted, those were the numbers I saw while signing the lease. He was very nice to us and managed to get us a month free of payment. We drove to St.Louis and got the MINI and my wife was very happy. I should really thank Mark for all his help on find a lovely MINI for my wife.

trouble1943

Feb 2, 2013

My wife and I had already decided we wanted a Mini Convertible, used, not too many miles and had to be an automatic. We went in on a Saturday. Mark greeted us. We told him what we were looking for. He was up front and said they had no used convertibles, but as long as we were there, why not test drive a Mini with a sunroof.We came back totally in love with Mini's, but I had to tell Mark that as much as we loved the Mini we just drove, I had my heart set on a convertible and would eventually hate anything else (delayed buyer remorse syndrome).Mark excused himself for a minute. When he returned, he told us he had a 2007 Mini S convertible coming in Monday on a trade. It had automatic, tons of extras, was low mileage and we'd have to see it to believe it.We got a call Monday around noon from Mark advising us the car was in. Off we went. Drove the car, came back and made an offer. Mark checked with Matt and came back with an offer that split the difference.I still call it fate, but since last July, "Cooper" has become my all-time favorite car. At the age of 69, I've owned dozens of new and used cars. THE MINI ROCKS! So does Mark and Mini of St. Louis.

seanrayfield

Jan 16, 2013

My sales experience with MINI of STL, and specifically Mark Eversgerd, has been incredible over the last several years. When I was new to MINI as a brand, Mark showed me exactly what made a MINI a MINI, and provided an excellent and professional buying experience. In fact, he converted me from big block 450+ hp vehicles to these little monsters - they're just too much fun!Fast forward another 18 months, and I've now purchased a third MINI (the newest also purchased from Mark) - two being John Cooper Works models (R52 and R60). Being very familiar with MINIs at this point, I knew exactly which build and options I wanted in my new Mini, but Mark provided clarity to my order and helped me fine tune my options. Once the order was placed, he continued to follow up with me from start to finish (and even helped me to make a few changes along the way).Matt McMillin, the sales manager at Mini STL, has always been extremely helpful and friendly - really going the extra mile to make sure I've been taken care of. From loaners to custom orders and requests, I doubt you can find a better sales manager out there than Matt!Also, as of last month, they have their new showroom open - it's FAR better than the little crammed space they used to have in Clayton. If you haven't been out to the new building, you really should take a trip - it's pretty cool.And I know... by this point, it kind of sounds like an advertisement, but I can assure you that it's just an actual representation my experiences. Mark and Matt have always ensured that I am completely satisfied with my purchases, and I would not hesitate to send friends and family to them and to the MINI brand in general.

gregr61

Apr 11, 2012

This was the best car buying experience I've ever had. Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked long and hard to explain all the features and to pick out the car that best fit our needs. And all of this was done in a low pressure environment. The car and the service sold itself...there wasn't any need to push. My wife LOVES her Mini - both for the driving experience and the care she received. Let's go motoring!! (Also, Mark came in on his day off when we picked up the car and spent 2-3 hours showing my wife all the features and helping her get the car 'just right'. Now that's service!!!)

wheetie

Apr 9, 2012

Cleanest service station I have ever been in. I reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that needed addressed and sent on my way with a loaner car. When I returned, they told me that they would keep the loaner available in case I wanted to leave again while they continued to work on my vehicle. Awesome service!! Very informative...these guys answered all of my questions without hesitation. I had one piece that was making a rattling noise...I thought it would be a simple fix...they looked at it and said they were not happy with just doing the simple fix and ordered a new part for me. Way better than I ever expected.

lim1951

Mar 22, 2012

First of all, I too love my Mini Convertible! I had a great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at the Mini and drove it, then I stated that I want to have my husband come back with me to look at it for his input. Even though I came back with my husband, I was treated as the buyer and not the "wife/female" that another dealership had. This was going to be my car and I was the one who got the attention regarding it! I have also had great experience the 2 times I was at the service dept. for a warranty check up and the other for a small issue that was fixed while I waited. There I was treated with respect and the courteous that I expected as a customer. I loved the way my Mini looks when they get done - like brand new - clean & shinning. Almost can't wait to take it back for that alone! I enjoy my service experience and my Mini. Glad the weather is getting warmer cause my top is going down!!! Thanks for your efforts to all the staff. I recommend Mini of St. Louis.PS: I wish they were closer to Alton, IL so I didn't have to drive 45 mins., but then I wouldn't have an excuse to have lunch with my husband.

Tapcity

Mar 17, 2012

I had a great experience when I bought my Mini and have been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P

jerrybwalters

Mar 13, 2012

Got my mini for retirement and it has been the most fun ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters

reneejean

Mar 13, 2012

I purchased a car from the MINI dealership right at the time the recession had hit. I had been to several dealers with no real success in finding the right car for me. It seemed like all the salesmen wanted to do was play games, and they seemed to think since I was a girl I'd be too dumb to catch on. For example, one salesman tried to sell me a used car for more than the new car price. Another wouldn't go and check the price of the car I test drove unless I would agree up front that I was definitely buying the car. (Who agrees to buy a car when they don't know the price? I'm just sayin!) A third didn't have the advertised car on the lot, but he would sell me this other more expensive car -- aka ye old bait and switch. The MINI sales person, Karen Fortune, by contrast treated me like a person with intelligence, and didn't try any of these silly games. And when I expressed that I didn't really want a sunroof or racing stripes on my car, she took care of both things, offering me a customer loyalty discount to boot! She really wanted to sell me a car! Well that pays off, because I don't think I'll ever buy another brand again and when I buy a new MINI I will definitely try to buy it from Karen. Anyone who asks about MINI I tell them to look for Karen and tell her Renee sent you. If you are reading this, I think you should ask for Karen (and tell her I sent you)! MINI is a great car in general (no maintenance problems on mine in three years whatsoever) and Karen was just great. No silly games whatsoever, and she didn't treat me like I was some silly blond who doesn't know anything about buying a car! Not only that but I've had no maintenance issues on my MINI whatsoever in three and one-half years time. Thanks Karen!

ljmattox

Mar 12, 2012

I've had a great experience purchasing my MINI at MINI of St. Louis. I actually made 4 visits before ordering, including two test drives. Everyone was knowledgable and helpful, ZERO pressure tactics, "buy it today!" arm twisting. Great place to purchase your MINI!

Lynn C

Mar 12, 2012

My Mini needed regular service. I was able to make an appointment in the day I wanted and dropped off the car the night before. Rick called the next morning to tell me i needed new breaks. They also fixed something related to a recall I had just received a notice about two days before. They completed te work quickly and picking it up was a breeze.

wbhyde77

Mar 12, 2012

Every contact I have had with Mini of St. Louis has been great. The employees are knowledgeable, friendly, and efficient. All work has been excellent.

jilliannlaw

Mar 12, 2012

Very good service center. They go out of their way to help even when they are very busy. Nice waiting area with free Wifi and snacks.

SkipMac

Mar 12, 2012

Telephone is getting better For awhile could never get anything but voice mail and very little call back Car was in for 3 weeks to get fixed which seems excessive Been in three times for back hatch opening on its own Still doing it Steve seems to be really trying to turn things around

kevinlepic

Mar 12, 2012

The first word about MINI STL that comes to mind is... AWESOME! My transaction purchasing a MINI with Steve Emerson at MINI STL included the highest amount of service and follow through. Being that I am in Seattle and Steve is in St. Louis, it was a process that included many communications via email, over the phone and a few FedEx overnight packages later to make sure everything was taken care of, and in order. Steve went above and beyond working with me and the transport service in order to make the entire deal as stress free as possible.Big thumbs up!

afriedmann

Mar 12, 2012

I went to Mini for the first time recently and could not have been more pleased. Not only was the work done well and quickly, the department checked my warranty and then informed me there was extra work that could be done before the warranty expired. They could have easily waited and charged me hundreds of dollars for the repairs and work instead. I am impressed with this high level of integrity.Thank you.Alberto FriedmannHead CoachUS Martial Arts Team

lbgluck

Mar 12, 2012

What can I say other than I'm completely in love with my 2012 Mini Cooper Countryman. I had the pleasure of working with Karen Fortune who consistently went out of her way to ensure I was a happy customer. Not only did she frequently update me on the status of my baby, since it came custom from Europe, but she also took about an hour when I finally picked my car up to show me all the awesome features the car has and set everything to my liking. I will probably be a Mini driver for life and you should too! Go to Mini of St. Louis...you won't be sorry!

JOHNHOF

Mar 12, 2012

I have had great service from these guys. My car is there right now for a recall on the auxiliary cooling system and as usual the experience has been a good one.

Repeat25

Mar 12, 2012

Great experience. The people were always friendly and nice. Thorough and knowledgeable of Mini products. Every step of the purchase process was effortless. Steve kept me updated thru entire process (I ordered my Mini). I never had a doubt things would go well.

seeg05

Mar 12, 2012

Yes, the staff is great, always friendly and helpful. The prices are in line with the rates at most dealerships. I do like the complementary cleaning.

rmanker

Feb 27, 2012

Karen is the best car salesperson we have dealt with, period! In fact she is so good we bought 2 cars from her! A Mini Coupe and a Mini Countryman. She is friendly and honest and very helpful. She makes buying a car a fun experience! We knew what we had to pay upfront and she helped us track our mini as it was being built and shipped. We will be buying another car from her soon.

kjody

Sep 6, 2011

Recently, I stopped by the Service Dept. without an appointment to have my tires checked following a low tire light. I was greeted in a professional manner and was attended to immediately. Rick took the time to check the tires and light situation and then told me exactly what had happened and how to reset the light. I appreciate their interest in helping me maintain my car and making me feel that my concerns are important to them.

Mini Driver

Sep 5, 2011

Taken my MINI there for years and have always had good service and the people are friendly and get the job done right. I look forward to my trips to the service department, it is like seeing old friends.

jmeturpn

Aug 30, 2011

I drive 256 mi to have my Mini Coupe serviced by Mini of St Louis. Their exceptional level of work, ability to problem solve in a very efficient manner, and positive attitude keep me coming back! Might I add, Steve goes above and beyond to make sure everyone's experience is "the best" and definitely goes the extra mile to make sure one is content with their Mini at the end of their service. Steve personalizes ones experience and makes them feel like right at home with his honesty and diligence. Steve builds a great relationship with all customers/clients which allows one feel comfortable in their shoes and know they will be taken car of when Steve is on the job.

muvywriter

Aug 25, 2011

These people actually know their cars. They can talk intelligently about the technical aspects of just about anything pertaining to a MINI Cooper. Best service in town any time I have had to have any scheduled work done. We've had two of these cars so far - a Cooper and a Cooper S. Strongly considering trading in the Cooper S on the new Coupe, but the prospect of the diesel getting more than 60 mpg is really intriguing as well. We also have a VW Golf TDI so it'd be fun to compete the two diesels together and see which one is the best in the world. We live in Cape Girardeau or we'd be a pest most of the time at your dealership.

MINIFAN2011

Jul 4, 2011

Things at MINI of St Louis are looking better then ever. They have a great new service manager, Steve. I met him when getting my MINI serviced. He saw to it that my visit was excellent. This was the best visit I ever had here. Hopefully with his guidance they will continue to get better and better and be the best! Thanks Steve and MINI of St Louis for a great Job!

MYNEWMINI12

Jul 1, 2011

My brand new Mini had an indicator on that a bulb was out. I drove to Mini Of St Louis and got there at just before 5pm today. They were closing for the holiday weekend. I spoke to Steve, and he had me pull in while Dave wrote up the paperwork. The techs were gone already, but the service manager, Steve, replaced a burned out reverse bulb for me himself!!! I was so thankful that even though they were closing, they still took care of the issue for me and saved me a trip back. Steve and Dave were the best ever!

Wittenauer

Jan 19, 2007

I bought my MINI by using the BMW sales person Gerd Petermann. I have used Gerd in the past to buy a 740IL BMW. He has always been fantastic. The spare key had an issue and it took them 2 weeks to mail a new one to me. The MINI manager sent a $50 gift certificate with it. I was able to use that to purchase a MINI jacket. What a fantastic way to do business and keep buyers pleased with themI also had a maintenance issue right away. They had to wait for getting parts during the christmas holidays so they made sure that I had a brand new MINI to drive while I waited for the parts to come in. There was no issue with me keeping the car for ~ 10 days.If you need a MINI in the midwest, I highly recommend that you visit the St. Louis MINI dealer in Clayton.

mrpeachy

Nov 4, 2006

This is what buying a new car should be like. No high pressure sales techniques, no deceptive, dishonest and pushy salesman and no unwanted expensive "extras" that your forced to buy. The salesman we spoke with was honest and clearly knew about driving a mini. Prices and payment options were up front. We weren't accompanied on the test drive, our guy even suggested that we take the car on the highway (which we did). When we were told that the base mini was good enough not to need many of the options and packages (we were talked out of a couple of expensive options) then we knew we were in the right place. Our salesman did not hesitate to look at what could be brought in (he wasn't concerned with making a sale then and there from only the invenotry on the lot) and he had no problem ordering us a custom built car, if that was what we wanted. We left the dealer smiling, not looking like we had just gone 10 rounds with a salesman.