Used Cars for Sale at MINI of Tempe in Tempe, AZ

BrentC

Feb 22, 2014

I recently paid a visit tomTempe Mini for service on my certified pre owned 2010 MINI S. with 40k miles. On my 1st oil change I found that the bolt securing the radiator overflow was broken, either by the previous owner or whomever changed the oil last. When I arrived the service advisor informed me of a campaign involving the installation of a turbo heat-shield and that my brake fluid required change. The service advisor told me he would have the tech look at the broken bolt, but he wasn't sure what the fix would be. Upon my return and inspection of the vehicle, I was not at all happy with how the damaged bolt was remedied. The service advisor told me that any other fix wouldn't be covered by warranty and unfortunately the remedy I was looking for would required much more than just replacing the bolt. he told me that with parts and labor the cost would near $1000!!! Needless to say I was not happy with a warranty good until late 2016. I expressed my unhappiness in an email and was contacted the following morning and advised of a meeting with the shop Forman. When I arrived, not only did I have the complete attention of the forman, but also the service manager. They were truly empathic and assured me I would be taken care of, and I was. I was immediately provided a loaner vehicle and 5 hours later my vehicle was repaired to my complete satisfaction! In addition, they noticed one of my windshield wipers was missing a portion of the shroud which they replaced for free. I sing your praises! I truly appreciate the Shop Forman and the Service Manager, they went out of there way to value their customer. Thank You

Anthony Leggio

Nov 8, 2013

Recently my wife had to bring her car in for service and was greeted by Doug O Donnell our service advisor he is extremely courteous and professional and explained what was to be done on our car. While waiting we were greeted by Earl Miller the service manager who checked that everything was going ok and updated us on the progress of our repair as did Doug .After the car repair was done we were informed by Rob Jones who is the service technican who did the work on our vehicle and explained all was good to go and what he did.Before leaving I went to the parts dept to buy my wife a gift mini related and was helped by Fernando Diaz the parts coordinator who is very knowledgeable and friendly and got the correct item I wanted.This dealership is very accommodating and go far above to help there customers and make sure you are treated like a part of there family.

Glenn

Sep 10, 2013

Bought a used truck at Mini of Tempe. The whole process was the best buying experience I have had buying a vehicle. The people were friendly and they genuinely cared about my experience. They wanted to make sure I was completely satisfied with my Ford Ranger. I never thought I could find such a great used truck at a Mini Dealer.

evo sun

Jul 8, 2013

Dropped it off w/o a chip on the windshield and told me it was before service. Really? Did a customer walk around without the customer? It doesn't make any sense. Is it a cheap fix? yes but the chip was not there when the car was droped off. NO CUSTOMER SERVICE FROM THE SERVICE MANAGER!

One born every minute..

Apr 28, 2013

March 4, 2013, Mini of Tempe were all smiles and lies. I even wrote a review below to try to make them look good even though in my heart I would never take my car back to them. I was already told by other dealers that the up-sale in fuel injector cleaner was a common ploy of dealerships. I didn't have to tell them how the car reacted. Car experts told me verbatim what happened to my car because they said it is a story they hear over and over. That being said I wanted to give an update. The dealer promised to refund me the approximately $200 out of the $2,600 I spent to cover the needless fuel injector cleaner. My car's engine was almost destroyed by the sleezy service. It is now April 28, 2013 and there is no check in the mail and Mini of Tempe now is sending my advertisements to bring my car in for more pilfering. In short...THEY LIED! Putting that aside for a moment lets see how my car is doing since their botched service. My car run OKAY and that's it....OKAY. As soon as I can get it up to my Mini dealer of three and a half years, Northwest Mini, Tacoma, I will let them fix it. The car still struggles sometimes to catch its breath. I don't trust the replaced gasket they forgot to put on after the fuel injector service and have zero confidence in their credibility to do the right thing.

CooperJCW

Mar 20, 2013

This place is as bad or worse than their sister shop in Scottsdale, they act like they are doing you a favor by selling you a MINI. I cant wait until the new Tucson branch opens next week, I hope they really take over the buisness. I you need a great MINI and a huge selection go to Cali or Vegas, thay have twice the choice at a LOT better price on the wallet.

Lawdart123

Mar 5, 2013

After posting my review concerning Mini of Tempe and asking it be retracted I was told by Cars.com they could not remove the review: "How to Ruin A Perfectly Good Car." I was advised to send an update so here it is. Derrick Carter realized my anger was more about trust and so he went overboard to gain it back. Even though his first attempts to get a refund for the service of fuel injector cleaning failed based on the dismissive attitude of the weekday service manager. Derrick stuck his neck on the line and asked the general manager working on the weekend, Michelle Petrenko. His argument for taking responsibility for the flawed gasket got me a refund for the service. I was not being greedy. I spent $2600 for everything and was only asking for $195 back. The next thing Derrick did was test drive the car everyday and take it home at night and drive it to work. Basically putting the car through a normal routine to see if it was truly fixed. Then he contacted me and drove three hours south to deliver my car with a topped of gas tank. Of course I was skeptical and waiting for a rattling car or any hint there had been a patch job. He got in the Mini with me and we went for a test drive. I GOT MY CAR BACK! My mini was back to the high whizzing purr and idled nicely. Of course I couldn't give Mini of Tempe 5-stars for quality of repairs due to the gasket error but I did retract my negative customer service rating because even though there was an immense time lag from personnel calling with reassuring words...I do believe once they heard my concerns and argument for fairness they stepped their efforts to gain back my trust. That being said, I hope others will give them a chance but I also expect Mini of Tempe to continue the service experience I received at the end of the week long ordeal. Thank you Derrick for making amends.

lawndart123

Mar 3, 2013

The dealership put as gasket on wrong which cased problems and I was refunded the cost of the service and given a loaner while it was fixed.

lawndart12

Mar 3, 2013

I have had the most horrific experience at the Mini of Tempe Service Department. I took my 2006 Mini Cooper for its annual oil change and check up upon arriving from Seattle for the first time on 08 February 2013. That check up came with six recommendations: Fuel Filter, Fuel Injection Flush, Oil Pan Gasket, Crank Sensor O-ring and Dipstick Tube O-ring, Lower Control Army Bushings and Alignment...Cost: $2600 I wasn't even officially signed into my new address located three hours south of Tempe and made an appointment for 25 February 2013, 7:00 am to have all of the recommendations done. The condition of my Mini Cooper before the repairs was one of top performer with no concerns whatsoever. The only dealer who serviced the car prior to visiting Tempe was Northwest Mini, WA. I arrived at the dealer at 7:08 on 25 Feb. and the service department was not open. The staff were all in the shop but they did not open on time and I became confused and thought I got the time wrong. The staff behind the glass doors would not acknowledge me with a smile or a "wait just a minute" look and proceeded to continue to walk around the service area with no acknowledgement of a customer standing at the door. I went back to my car to call the service department and speak with the personnel when someone approached my car. They seemed annoyed with me for being on time and asked what did I want. They finally let me in but at the service desk, Derrick Carter, Service Rep had no idea why I was there for service even though he was the one who made all of those expensive recommendations. The staff did not greet me with any type of welcoming smile or good morning. In order to get to my appointment on time I had to get up at 3:00 am and be on the road by 4:00 am because I was coming from Sierra Vista. I believed in Mini dealerships and their service before this experience and trusted their expertise. By 1:30 pm I got my car back. The car was returned to me not with the usual explanation of services rendered I was used to from Northwest Mini. Derrick had no interaction with the customer during payment and did not thank me for my business. These flaws in customer service are minor in comparison to the condition of the car upon its return to the customer. I got in the car and it was shaking and sputtering. I figured it was fuel injection cleaner and drove locally to do errands. The shaking turned to violence. The car began to lurch and idle very roughly. The sounds from the engine were gasps...very loud gasps. The RPM gauge needle was moving up and down vigorously with every gasp of air the car struggled to take. I finally called the dealer who advised I bring the car back immediately. I didn't know if I would make it back. The "check engine" light began flashing and the service lamp remained on. I was trying to hold back the tears. My Mini was dying. Derrick's diagnosis: Bad coil wire to engine causing misfire and possible bad distributor. An hour and half later car is returned and I am about to start a 3-hour drive south. I don't make it three blocks and the car is shaking and struggling to stay conscious. I bring it back and by now it is after 5:00 pm. I am exhausted and have been at the dealer since seven that morning. Derrick takes the car and I am given a loaner because I know I will be stranded on the side of the road with the state of the car. I have never spent $2600 dollars on a car and received it back worse than it was before it went in. Two days pass and Mini of Tempe doesn't even call. They had my car for a week and at no time did they call me to reassure me the car would be okay. I had to call them for updates. I believe they had lost faith in the repairs done to the car. The service department put a gasket back on the car wrong during the fuel injection flush and the cleaner they used was so strong that it left pockets of residue in the lines stalling out the car. I had to ask point blank was it the

OJNunez

Oct 15, 2012

My experience with this dealership was just outstanding. I was looking into buying a 2012 Mustang GT and I found it here. The price was great, much lower than other places, and they approved me right away. I drove from Texas to this place and when I arrived the salesman was already waiting for me. They brought me the car right away for a test drive and started the paper work right after. I was in and out of that place withing 90 minutes. I couldn't of been happier the transaction and personnel were just great.

Supergreg

Oct 6, 2012

Mini of Tempe is an amazing dealership. My service advisor Doug O'Donnel has always been gracious, patient and accommodating. I recently had a high level service issue that ran all the way up to the General Manager, Michelle Petrenko. She delivered off the hook world class customer service! Her follow up, timely assistance, results oriented approach and empathy are unheard of in your current view of car dealerships. I would HIGHLY recommend this dealership to anyone considering a MINI. The mold has been broken for me, this dealership acts more like Apple than a car dealer. I will be a long term fan of MOT!Go see for yourself!Greg

my1centp

Sep 14, 2012

I felt their team was very cold. May be I went there to buy a used car? Not sure..The salesman was very uninterested ( the original guy hadnt come in when we went there).. The finance guy wanted me to buy a used car at market valuation for "Dealer Ready" stock when the car he was selling had major dent and interior damages.

kreshnik8

Jun 3, 2012

Mr. Harvey was extremely informative and helpful, he was patient in showing me everything i needed to know about the my MINI, he also proceeded to introduce me to most of dealership staff, so whenever i needed something i would know who to talk to. Thanks Gary.

Lonnie

Apr 24, 2012

My experience at Mini of Tempe was enjoyable. The sales staff, Justin Leininger was very helpful and answered all of my questions. When it came time to negotiate the sale price, the Sale Manager was willing to work with me on a price I thought was honest and fair. The Finance Manager, Chris Bartlit was also helpful in getting all of the documentation filled out that made this purchase very comfortable and easy to handle. Again I would just like to say thank you Mini of Tempe for making my vehicle buying experience an enjoyable one.

cwaggener

Apr 11, 2012

I own a 2008 Mini Cooper with 19,000 miles. I have had to visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to return my vehicle a second time. Most times I have to leave it more than one day even though I have scheduled an appointment. The Service Advisor is a nice guy but often forgets to check if the work has been completed satisfactorily. Where are the quality checks? Who does them?The most recent visit (4/9), he suggested an oil change (upsell) and then forgot to add it to the work order. My car has been in their shop 3 days (work scheduled Monday, needed parts, needed to keep car one more day, when I arrived yesterday, work was unsatisfactory (bumper had gaps) and oil change was missed, needed to order parts again, one more day car is at the dealership--3 days total). Earl Miller initially indicated "It is the best I can do".When I told the Service Advisor about how many issues I have had with my Mini and how concerning it is, he stated "That is why I own a Toyota". What? Really? I am ready to get rid of my mini cooper just because I cannot get satisfactory service at this dealership. Totally unacceptable.

A Happy Buyer

Feb 7, 2012

Every part of my evaluation and purchase experience at MINI of Tempe was super. I had searched online for the MINI I wanted for six weeks and found one there in Tempe. My salesman Smitty was very helpful in supplying extra information about the car and an honest summary of the condition. My business partner was in Phoenix that weekend and was able to see and drive the car to report back to me. When I decided to pull the trigger and purchase it, the process was clear and easy to conduct-including a refundable deposit. I flew to Phoenix with my wife three days later, was picked up by Smitty at the airport and found the car prepped and ready to go when we got to the dealership. We made the 1000 mile drive home a three day adventure -the car was flawless. All in all a very good experience to associate with my MINI as I drive it from here on out-good karma!

Humdinger

Jan 22, 2012

You wouldn't expect to find a Hummer at a Mini Cooper but that is exactly the car I went looking for and there it was. The used car salesman and manager made the purchase relatively painless and took my car in trade in. I've got my H3 dream car, yippee.

Mini owner

Jan 8, 2012

The dealership responded when our first salesperson wasn't helpful. Our next salesman wasn't pushy, but very helpful. We ordered the car and the finalization of the paperwork was easy. All extras were discussed carefully and we appreciated everything they did for us.

NAFair

Sep 6, 2011

I made three visits to MINI of Tempe before I bought one. I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In each instance, I worked with Justin Leininger, and hands down, he is the most pleasant and knowledgeable salesman that I have ever worked with. This is the first car that I've bought in the last 10 years, and I was prepared to engage in the traditional, "in-your-face confrontational" negotiation process that had always been the norm for car purchases, but at MINI of Tempe, none of that happened. The whole car buying experience with MINI of Tempe was pretty unique and it was totally hassle-free. As I mentioned above, I came in three separate times for the test drives, and Justin arranged them all. When I came in to make the deal, Justin was the one who did the initial appraisal on my trade-in. When I made the offer, Justin took it to the sales manager, and came back with a reasonable counter offer. After a minor adjustment on their counter offer, the deal was done. Until it came time to sign the purchase agreement and write the check, Justin was the ONLY person at MINI of Tempe that I dealt with. There was none of the old-time "salesman / sales manager" switcheroo.If you're looking for a MINI, I highly recommend MINI of Tempe. Ask for Justin Leininger.

jason728

Jul 28, 2011

This is the letter that I sent to the dealership management staff:I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attention I receive every single time I visit your dealership. Although I've thought several times about sending this email, I've never made the time to do so. However, a recent visit to another dealership turned into one of the worst experiences of my life and really drove home how much I take for granted the genuine "service with a smile" attention I receive at MINI of Tempe. Even though my experience has been consistent with every last person I've dealt with at your facility, there are three people in particular that I would like to recognize for their efforts. No matter how early or late I'm there, Jeannie Kerby has her smile on and she never fails to brighten my day. Aaron Masciangelo was a tremendous help and he went above-and-beyond in helping me locate and purchase just the right tires and wheels to replace my OEM set. The last person I'd like to highlight is Doug O'Donnell. By far, I've had more dealings with Doug than with any other employee and in my eyes, Doug is the face of MINI of Tempe. I can honestly say that I have never received such courteous, consistent and thorough attention from anyone in any industry. Doug has proven time and time again to be sincere, honest and knowledgeable. When Doug says that he will do something, I know that I can check it off of my list because it will be done accurately, with attention to detail and in a timely manner (his follow-up skills are just icing on the cake). Doug's personalized greetings and handshake are more like those of a friend than a service advisor.Whatever you're doing, keep doing it because you've definitely got a winning formula and team at MINI of Tempe.

gsheri

Jun 27, 2011

Everything great....love the car and the employees. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership.

baa4me

Jun 23, 2011

I came in LOOKING for a new car - needing one. Cindy showed me cars in my price range, no big deal there. Next she inquired about my current lease. An hour later (after explaining what she meant) she "bought" my near-to-end RDX, paid off the balance to Honda Finance and used the balance as the down payment on the Mini. I avoided the hassle of the lease turn in - I just gave her the keys to the Acura and she handed me the keys to the Mini, several thousand dollars cheaper (and MUCH easier) than it would have been otherwise.Cindy's job is to make Customers satisfied while selling cars. I hope Tempe Mini appreciates the real value they have in this individual. She accomplished everything Penske expects from her, saved me hours of hassle in the whole lease end horror and put me in a car I absolutely love. She was even nice enough to explain the weird Comfort Access system again the next day. You couldn't ask for anything more. From a dealer or a salesperson.In this case both earn a 6 from me.

thetracys

Jun 14, 2011

My husband and I have been considering a MINI for some time. Since there is no MINI dealer in Prescott, we contacted MINI of Tempe to find out if a MINI was the right car for us. We had the good fortune to work with Justin Leininger. Justin was prompt and efficient. He knew everything about MINIs. He answered all our questions and offered lots of pertinent information to help us in our decision-making process. We test-drove 3 different MINIs twice - first me and then my husband - and Justin was great throughout the whole process. He was professional, enthusiastic, polite and helpful. We never felt pressured to buy something we didn't want. He helped us find the right MINI for us. Our purchasing experience was delightful. We recommend MINI of Tempe and Justin Leininger to anyone in the MINI market.

MiniLOLA

Mar 18, 2011

I loved my purchasing experience at Mini of Tempe! It was my first time purchasing a car and it was a painless, fun process -- which is saying A LOT because how many people can say their new car buying experience was "painless and fun?" No haggling, no BS, no dishonesty. Just a great car and sales team. I worked with "Smitty" who was so friendly and helpful. I would recommend Mini of Tempe to everybody!

wasjanuary

Mar 6, 2011

We have purchased 7 vehicles, of various types, over the last 7 years. Last weekend, we visited Don Hull at Mini of Tempe. In response to our visits to the outstanding Mini Web sites, he had already contacted us via e-mail and cell phone prior to our arrival. Within ~2 hours, Don and the others at Mini of Tempe had us driving away in our new Mini Cooper convertible. Our thanks to all of them for the smoothest sale so far. We already have over 700 miles on the car (in one week) and couldn't be happier!

misscleo1016

Sep 19, 2010

I did not have an appointment. The guys made me feel important and fixed my car with care and speed. It was a concern to me for price of my of my brakes and they broke the service into smaller amounts so I could fix it over the next few thousand miles.I will only go to this Mini dealership in the future. Thank you guys.Katherine Lowther

e017077

Aug 30, 2010

This was a great experience. We were greeted warmly and the service staff was extremely professional. The shop is immaculate, and these guys are experts in Minis. They are very trustworthy, and did a great job. We will come back to Mini of Tempe for future service.

CoopersS

Aug 29, 2010

I took in my car for a scheduled oil change, and mentioned I would soon be leaving on a driving trip. When I picked up the car just a few hours later, I was pleased to learn they'd done a thorough check, changed belts, etc to ensure safety on the trip. I appreciate they went beyond what was requested.

schowdry

Aug 10, 2010

I gave this dealership 5's because they were very friendly, knowledabale and efficient. I was able to make an appointment the same day as the issue I had. They contacted the insurance provider for me and took care of all related paperwork. They gave me a loaner car that was of equal quality of my own. The dealership is clean and well managed. I will ONLY go to this dealership for my service needs while in Arizona. I am very happy!

mhale

Aug 3, 2010

Everyone at Mini of Tempe was super nice and great to work with. I was able to get in on time and my car was ready the same day. The cashier (unfortunately I can't remember her name) was very personable, which is something I value in the service industry.

Big Norm

Jul 29, 2010

I was trying to show of to my girlfriend and help her purchase a new car . Ginger and I went to Mini of Tempe I was able to look like the hero and she was happy they searched several states found the perfect car we made a deal to her I looked like a hero but John and Donald are the real heros she's happy and so am I Thanks Mini of Tempe John and Donald from Norm and Ginger

stevefannin

Jul 27, 2010

I had some concerns about getting into a John Cooper Works Mini and trading in my previous Cooper S. They took care of all of my concerns and did so in a timely manner. Very professional and always cordial. I would buy another car from them and would send my friends here. I think the Mini has it's own subculture of friendly motoring enthusiasts. They fit into the Mini culture very well.

nlrhodes

Jul 26, 2010

The staff at MINI of Tempe is friendly and knowledgeable. I appreciated how they took the time to answer all my questions. Purchasing my MINI from the Tempe dealership was almost as fun as driving it home! I highly recommend MINI of Tempe to anyone looking for a car.

glutz

Jul 24, 2010

Fast, friendly, even detailed the car at no cost.The dealer did not try to sell me any frivolous add-ons.They only dealt with my problem at hand.They even offered me a no cost "loaner vehicle", which I declined as I already had a person with me to give me a ride home, but this was a nice gesture none the less.

phxkevin

Jul 24, 2010

Wonderful service and such helpful staff!!!! I brought my Mini for a minor issue--and they ended up giving the entire car a checkup and went above and beyond in helping me out. Most of all they were nice! Derek even remembered me over a month later when I called.Customer service was quick and helpful. When I picked up my Mini at the end of the scheduled time, it was ready and cleaned and the oil was changed and everything. I only had to work with one individual--Derek--and he was just great. The price was good--and I'm getting my tinting done there now, too, because they just do quality work. I trust them.

LCollinsAZ

Jul 23, 2010

I started to talk to Donald about ten days before my visit. He was very informative, helpful, and did not place any pressure on me to come in or to purchase. He was very patient as I looked at a number of Minis and continued to ask questions. The negotiation was hassle-free and I am very comfortable with my purchase. My husband may even consider a Clubman in the future since I had such a great experience. We love our Mini!

sherryannie

Jun 17, 2010

This dealer is not like any I have ever dealt with before. They are no pressure, very friendly and helpful. They had excellent knowledge about the cars and provided help every step of the way. When I arrived they welcomed me, but did not pressure me in any way. It was, overall, an excellent experience.

Joyce Preston

May 22, 2010

Charlie was more than patient with all my questions & requests. The only thing I knew about Mini Coopers was that they are so cute. His honest answers held my attention through the whole process of selecting the model best suited to my needs. His calm demeanor was reassuring as we test drove both the mini & clubman. He attended to our personal comfort on a hot Arizona afternoon.Kevin cheerfully cooperated with our requests in support of all our needs & led us through the financial paperwork painlessly as possible. I have no reservaton in recommendation of this dealership.

phxsteele

May 19, 2010

Very knowledgeable on the cars. Nick and Kevin were great to deal with. Very fair on trade in value. I will not hesitate to recommend friends and family. Great new location is nice and clean and a definate plus not having to drive to Scottsdale. A++

eblastic

May 16, 2010

I've always dreaded going to dealerships simply because you get bombarded the minute you step out of your vehicle by multiple salesmen. However, at Mini of Tempe, this was not the case. I was approached by a single salesman and welcomed in an accommodating manner. He immediately asked what I was looking for a car and found the mini that both suited my budget and needs. Overall the customer service was excellent and so was the whole process of buying the car. I would highly recommend this dealership.