Used Cars for Sale at Momentum MINI Southwest in Houston, TX

Leslie West

Aug 17, 2016

Lee Carter and everyone involved made this car buying experience so great!! We will definitely be buying a car from them again in the future!!

Marwan Nasir

Aug 16, 2016

Excellent overall,.The service manager was outstanding and went out of his way to show me things on my car that I didn't even know about. I will most definitely be back!!!

cmtait

Aug 12, 2016

Kept me informed on progressWork was at a high standardCar was very clean when I picked it upGreat service

L.C.

Aug 3, 2016

Great customer service. The salesperson, sales manager and finance guy that handled my who car buying experience were incredibly patient (I drove numerous vehicles) and attentive. I spent all day at the dealership, but it was also a Saturday and it was busy. Despite the wait, everyone offered us something to drink or snack on. I even got some "swag" with my vehicle purchase (a coffee mug, notebook, pen, toy car, keychains and a coupon to purchase MINI accessories). Before I drove off the lot, the salesperson walked me through the basics of my car and even helped me connect my smartphone to my car via bluetooth. I was also told they would set up a follow-up walk-through to answer any questions about my car.

Michael Galko

Jul 30, 2016

Appreciated noticing the oil Chang was almost due, the advice, and the manual tire gauge

Eileen Crowell

Jul 23, 2016

All the staff were very attentive, allowed me the time I wanted, provided helpful information, and made the process very comfortable and enjoyable.

Sally

Jul 15, 2016

Kris kept me informed all day as to status of repairs, shuttle ride, and handled the Total Care calls.

Adam Tallinger

Jul 12, 2016

Kevin, our client advisor, was friendly, helpful, knowledgeable and did not pressure us. Our buying experience was great even though it went late into the evening.

Sheryl Muras

Jul 12, 2016

The service was prompt and Kris was very knowledgeable about the car. I am still upset that they are always trying to up-sell on service. I do believe that prices from dealers are a little high for non-service agreement services.

Ashley

Jul 8, 2016

Wonderful service. Staff was extremely helpful in repairing my Mini before a cross country move.

Deltrese Jones

Jul 5, 2016

My car was caught in the Houston, TX flood, April 18, 2016. I was both devastated and hurt at the loss of my 2011 Mini Cooper. When I purchased the 2011 Mini Cooper Mr. Walter McNeal explained to me the importance of having Gap insurance which surely came in handy when the car was considered a total loss. I am so very grateful that he knew that I needed this protection and that he took the time to explain it to me.This time was no different, Mr. Walter McNeal was confident and possess the knowledge to guide me through the process. He was very professional and address every question and concern I had during the process. I love my new certified pre owned Mini Cooper. I am very grateful and thankful. Thank you so much Mr. Walter!

Jim B

Jul 3, 2016

Great service. AC blower went out at 2nd year. Brought in for warranty service. Was a day late for the appointment, but still got a loaner car while repairs being done. Took 2 days to get it fixed, but was done properly. Chris was very nice and couteous. Great service.

Emelia Natalicchio

Jul 1, 2016

I came by because of a bubble in my one year old MINI's front wheel and the team their fit me right into the walk-in repair schedule, fixed my tire, changed my oil, and I was back on the road. Quickest car servicing I've had as a car owner. I love the fun atmosphere and friendliness of the staff at the Momentum MINI dealer.

Amy Holdaway

Jun 28, 2016

Excellent customer service. Kris was very informed, friendly, and professional.

Lucy

Jun 28, 2016

All of the people at Momentum Mini are professional. I had been to several other dealerships that week but Momentum Mini was helpful, knowledgeable and willing to aid me in my search for the right car for me. The best was that they were patient with me. They were not pushy or bossy as some other dealerships had been. I now have the car of my dreams!!!!

SET1989

Jun 27, 2016

Always a great experience from the time i purchased my mini countryman to now the great service to keep it running tip top from boot-to-bonnet!

Pascal Streit

Jun 26, 2016

Staff were very pleasant, helpful, and thorough. Work was done very quickly. Completely satisfied.

Brian Colvard

Jun 25, 2016

Went way above and beyond to get my car back to me before a track event. Parts were on back order and they gave me a loaner and sourced the parts as fast as possible and had hem over night shipped so I could race.

Dennis

Jun 20, 2016

no hassle...worked along with me...had what i wanted and delivered it promptly..

Jacqueline

Jun 16, 2016

Brian Berry made purchasing my car a wonderful experience!

David Lockhart

Jun 10, 2016

I was taken care of with a friendly attitude. I was able to see the new models of Minis and relax I their lounge while I waited for the repair to be completed.

Manuel Urquidi

Jun 10, 2016

Excellent service very attentive personnel.Good Store

Beth Garrett

Jun 8, 2016

Attended the recent Mini Clinic at Momentum Mini. Service began promptly at my appointment time. Everything was clearly explained that would be done. Had time to enjoy a bit of food that was provided and received a goodie bag for coming in. My service advisor, Kris Landefeld, was extremely knowledgeable, attentive to my concerns and questions. Also, received good information from my service tech, Rick. All in all a VERY good experience from this dealership. Will continue to use Momentum Mini for my service, as well as, any future new car purchases!

Cheryl Verburg

Jun 8, 2016

Great Customer Service, but I did have a problem before I arrived on phone I was passed around 5 times before they sent me to Mini Service Dept. I spoke to 4 Employees from BMW dealer so I was not in a great mood by the time I got to the right person why do you have an operator that's not doing her job right in BMW if that's who you want the calls to go to when people are calling for Service for Mini Cooper and have to go through all that when calling when your calling according to your site it says Mini Cooper phone number ?

Billy Kearney

May 31, 2016

Kris was fantastic she was informative and explained everything in detial so i could make an informed decision on repairs.

Satisfied Repair Customer

May 30, 2016

Repairs were excellent. May not use this dealership for my next MINI purchase.

Mathew Drake

May 27, 2016

Michael Kerr at the service desk was very friendly and was a huge help to me in understanding my problem.

Susan

May 27, 2016

Extremely helpful and went above expectations! Put my tags on for me and washed my car.

Pak Lee

May 24, 2016

The facility is clean. Adviser is well-experienced. He checked every option before recommending services. Great recommendation. Offered loader car for customers for their convenience.

Douglas Gauss

May 20, 2016

THE STAFF AT MOMENTUM AND OUR SALESMAN KEVIN WENT OUT OF THERE WAY TO SEE THAT WE GOT THE VEHICLE WITH EVERYTHING WE WANTED NO MATTER WHERE IT WAS, AND WE MUST HAD BEEN THROUGH FIVE TILL WE FOUND IT. HE EVEN ASSISTED MY WIFE ON HIS DAY OFF TO TRY TO GET US THE CAR MY WIFE WANTED.. HE FINALLY DID AND SHE COULD'T BE HAPPIER WHICH MEANS I AM HAPPY. THANK YOU AGAIN TO KEVIN AND THE ENTIRE STAFFREGARDS,DOUGLAS E GAUSS

Geoff Russell

May 19, 2016

Treat my service rep, Kris Landfeld as my personal servant. I have her direct number. I call her up. She tells me what to do. I do it. It's a perfect relationship. Great service!

YH

May 14, 2016

Friendly Staff!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!! !!!!

N. Watts

May 10, 2016

I was very pleased with my service at Momentum Mini when I brought my car in for routine maintenance. My service agent, Nick, was very thorough and not pushy about recommended service enhancements.

Blanca Vilche

May 6, 2016

loved the customer service very friendly. was in and out in just 40 mins

Sherion Grant

May 6, 2016

Great Experience with Service Tech Alison, who did not try to pre-diagnose the issue and give me the most expensive possible repair as one had done previously.

Roger Blanchard

May 3, 2016

Great People, great facility, the food area is a nice touch...great product.

Kandice Ewing

May 2, 2016

The saleswoman seemed to be just as excited about my MINI as I am. She was knowledgeable, friendly and showed me a few tricks on my car. It was a stress free visit!

billyQ

Apr 28, 2016

I was pleased with the rrepair work and the timely manner it was done. Thank you

Ibrahim Nasar

Apr 8, 2016

The staff was very helpful and went above and beyond. All my questions and concerns were addressed to my satisfaction.

BMW first time owner

Apr 2, 2016

Great service. Fast service. Easy buying process. Fast repair and great repair. Always buy an extended warranty. You will need it for a used BMW.

Javier Pochettino

Apr 1, 2016

I bought a Mini two years ago and the experience was good. The maintenance services are very goog, mainly the attitude of the employees.

Heitinder Singh

Apr 1, 2016

Nice dealership, I went there on Friday without making an appointment, Heather in the service department and herry in the sales department are my go to people.

soldier

Mar 29, 2016

LUIS VENTURA DID GREAT JOB, VERY PROFFESIONAL AT ALL TIMES AND ALWAYS KEPT ME INFORMED

SGali

Mar 27, 2016

Good overall service. Would recommend to others. Friendly and helpful.

Gerry Heard

Mar 24, 2016

Phillip was excellent as was Kyle and the staff. Courteous, reliable and ease to deal with.

Jose Castro

Mar 23, 2016

Good experience with customer service and service department

Judah Davis

Mar 22, 2016

Fantastic serviceAnd I am not always the easiest customer

Green mini

Mar 22, 2016

Was very easy and fast. The cafe is nice as well. All my work was warrantied.

Carey Blomberg

Mar 22, 2016

Great experience!! Thank you to everyone!!! I got a flat tire and called road side. They were very prompt and had vehicle towed. Next morning called and informed them of another problem I had and everything was taken care of very quickly. Quality of work is excellent. Thank you again everyone. Appreciate all the help.

Marva Rasberry

Mar 21, 2016

Excellent service. Tim is an amazing service agent.

Bridget Miller

Mar 21, 2016

I will never buy from any other BMW dealer. Great experience.

Linda Graf

Mar 21, 2016

it was very good experience with Timothy he made sure the car was I n perfect and safe driving condition before I left

RICHARD A. SCARBROUGH

Mar 21, 2016

KRIS DUAL IS A BUSY MAN, BUT ALWAYS TAKES THE TIME TO HELP ME OUT, THANK KRIS.

Alexander Berkovich MD

Mar 21, 2016

EVERY TIME I AM GOING THERE I GET A BEST POSSIBLE ATTENTION...I HAVE BEEN A LOYAL CUSTOMER FOR 15 YEARS AND ALWAYS WAS VERY HAPPY WITH EVERY DETAILS I AM GETTING THEREHIGHLY RECOMMENDMY SERVICE ADVISER, MR SHEF HABHAB ALWAYS DELIVERS BEST POSSIBLE SERVICE; ALWAYS WITH A SMILE AND READY TO HELP

Medora Chetlin

Mar 21, 2016

I had a very good experience at Momentum; my service person was very helpful.

Joe Trevino

Mar 21, 2016

My Momentum BMW buying experience was made easier with the help of the following people:Max White - Sales ManagerMichael Williams - Clint AdvisorGeorge Sanchez - BMW GeniusKyle Hendrix - Finance ManagerAll these gentlemen showed huge amounts of patience as all of them answered all my questions.

Valerie

Mar 21, 2016

I've been taking my car here for years they are always, friendly thorough and quick! Wouldn't go anywhere else!

George York

Mar 21, 2016

Our BMW 550i had a rebuilt engine and starter replacement (among other parts) after diagnosing knocking and screech(starter) sounds. Got a decent loaner for the 2 and 1/2 weeks repair duration. Phillip Pham was very helpful throughout the process and kept us up to date! Now we have an almost new 2011 BMW!

Shanta Limuel

Mar 21, 2016

I puchased my 750 I in November 2015 from the pre-owned lot.from Bill Russell, Sales. From the initial meet and greet Bill made my husband and I feel like family and provided excellent customer service making sure we were happy with our purchase. I brought my car in for service because my TPM light kept coming on and my air conditioner was sounding like a lawn mower was running. . Tim Jue was my service advisor .He also was very courteous and gave excellent customer service. He took the time to review the history on the car and noticed there maybe other things that they needed to look at while my car was being service. He kept me updated with any findings needing to be serviced, the price and any additional time it may take to service. I appreciated him getting my approval/permission to move on with any work. I never felt pressured to service something that could wait until later. Although I have a BMW car dealership 15 mins from my home I willingly travel the extra 40 mins to this location. I am very satisfied with the customer service at Momentum BMW at 10002 SW Freeway, Houston, TX and would not hesitate to recommend this location to anyone wanting to purchase or service their BMW...the ultimate driving machine!!! Mrs. Shanta Limuel

Joane

Mar 21, 2016

it was really good and the process went smoothly. I received a really good car that was in great condition, professional staff and friendly as well. I enjoyed my experience and look forward to buying a another car in the future

Ellie Tapia

Mar 21, 2016

Whilst I am pleased with the repairs the device was very disappointing. The car took over a month longer than expected. The communication throughout was poor, we were only given updates when we chased them. They did apologize for the length of time they took but it really was unacceptable and we had to pay a lot out of pocket for a rental.

Rebecca

Mar 21, 2016

Everyone was super friendly. Best experience I've had purchasing a car!

Diane Giles

Mar 21, 2016

The service is always great, with experienced Staff that will guide you on any issues that one may have. When you are driving the Ultimate Driviing Machine I expect the highest level of service. Nothing less! Luis Ventura always goes beyond when I need service.

John Park

Mar 21, 2016

As with any dealership, it is all about the people you deal with. Once in a while even the best dealership management will let a bad apple get through, but that shouldn't erase all the good other people have done. Better dealers will strive to hire only the best and thus more people will have a better overall experience. I've had some downs, but way more ups with Momentum Southwest BMW/Mini. The person who sold me my BMW, Tom Bucher, and my service advisor, Tim Jue, are some of the best in the business in my opinion. I am very picky with customer service and will only write reviews if the service is exceptional. I don't really even write reviews if the service is terrible because great service has become very hard to find now a days. I've saved you all the wok of trial and error. If you need a new car at Momentum Southwest BMW/Mini go see Tom Bucher. If you need the best service advisor there so you can have peace of mind, see Tim Jue.

Michael Silverman

Mar 21, 2016

Very good quality and customer service. Insurance claim was seamless as was rental car drop off

Patricia Maciques

Mar 18, 2016

The Momentum Mini Service Reps are always professional and very helpful.

Paul Olivo

Feb 26, 2016

New battery change and fault code which required a new negative cable charging sensor.

Hannah Fritsch

Feb 25, 2016

Momentum Mini Houston have gone above and beyond from day one. Back in June I moved back to Houston and was in need of some wheels having always been a mini owner the hunt was on once more. My Dad suggest I went down to see them so I did. They had an amazing porfolio of minis with all ranges of models, lines, colours both new and second hand. Adelaide whisked me around and after a process of elimination we had found the perfect one 2015 second hand black cooper with an extremely low mileage practically brand new. From there is has been smooth sailing Adelaide and team have kept up with me checking up to make sure all is well. I have been back numerous times to inquire how something works etc sometimes in a mantis state of mind and they have calmly and caringly shown me how and what with elegant simplicity and grace. I recently went into get my car serviced and waited for my car in the cafe sitting area which is very accommodating. The servicing of my car was thorough and detail attentive. They walked me through explaining what needed to be done what improvements if I so wished could have done along with investigating avenues of new tires I wanted etc. they are a very welcoming friendly accommodating team and produce outcomes and products which underline the quality of there expertise

Michael Butterworth

Feb 24, 2016

I got my tires rotated and everyone was very helpful

Gilberto Gaitan

Feb 24, 2016

I really enjoyed the whole experience purchasing my Mini Cooper countryman. Scott was very helpful and showed us exactly what we wanted to look at. Walter was very easy going and helped us get our car financed, and me and my family are very happy to be the new owners of our new Mini Cooper countryman. Thank you momentum mini for all your help.

My328i

Feb 23, 2016

Had a factory recall on VANOS bolts to be done and A/C cooling issue.Service writer Phillip Pham took care of these items and found several other issues that were also resolved.Very happy with results.

Dimi

Feb 23, 2016

Took my car to repair display computer Excellent service My advisor Luis Ventura follows throughout the whole process while the car was in the shop, kept me update with progreses and made everything easier for me

Natalia Shvets

Feb 22, 2016

I had an annual car check. It was not needed to book any appointment in advance, just to step in! Michael was very helpful and nice, Definitely will recommend it to my frinds

James Holdman

Feb 19, 2016

Experience was second to none. Form the jump I found the car i wanted at the price I need to be at!

Anna

Feb 17, 2016

Nick was extremely helpful in getting my car in and out quickly.

Milagro Polio

Feb 15, 2016

Everyone is always so welcoming! I purchased my first mini in 2010 and another one in 2014. The staff has always been so attentive and welcoming in all my visits!

John Miller

Feb 14, 2016

The buying experience at Momentum was fantastic. The Service is even better. Shef is the best Service Advisor in the business. Very knowledgable and extremely helpful.

William Jackson

Feb 13, 2016

My 2014 Mini Cooper was delivered to Houston Texas Momentum Mini for recall campaign. I drove into a clean environment, which gave an impression of order and organization. I was promptly greeted by the Service staff with an interest to help me. The check in process was handled easily. A brief explanation of the goals of the recall was explained to me. I was provided with a clean Mini to use while my car was being serviced. The next Am, I returned my loaner car, and picked up my personal car in apparent good condition. I a very satisfied with this service provider.

Chad Hauser

Feb 12, 2016

Immediate service as soon as I pulled up. Nice change from other brand dealerships. Didn't push me to make extra purchases.

Abdellatif Adnane

Feb 10, 2016

You very friendly and helpful at all times. It was quickly done. Upon arrival I explained how I am in rush to get to downtown, so I can teach my class on time, the agent was very understanding. He walked me through all the steps, and took my can in for service immediately.

James Wilson

Feb 4, 2016

I was greated from the very start with a smile. I got Ryan as my advisor. He pulled all the information my car had and informed me of the services I needed for my car. It was time to replace a battery which is good I dont want to get stuck. He told me about my upcomming services which I elected to go ahead and get out of the way. Time is very valuable to me that is why I like comming here. He got me a ride to work and had me picked up in the afternoon. I was suprised that the car was so clean when they finished with it. I will be asking for him in the future