Used Cars for Sale at Moses of St. Albans in St Albans, WV

Jonathan Rach

Mar 21, 2016

We brought our 2015 Fusion SE in for an oil change. The service was done in a timely fashion. The staff was very helpful and informative.

Rhonda Neal

Mar 21, 2016

Everyone was so friendly and polite. I actually enjoy having my vehicle serviced.

Richard Asebes

Mar 20, 2016

The service was very good and the staff is very helpful on any questions that I may have and they will let you know if they find something else wrong with your vehicle I think that is very good.THANK YOU.

Thomas White

Mar 17, 2016

If it tells you anything about the service down at Moses Ford St Albans, it is the third vehicle we have purchased at Moses. The salesman Jim Marshall was very professional and guided us thru everything. He even helped my wife order a 2016 Mustang which we purchased in the November of 2015. The only thing about the Fusion that I don't like is the voice control for the Bluetooth. I have trouble with it understand my requests. Sometime I end up giving up and saying things well I am sure you can imagine.Overall extremely satisfied with my purchase and would return to the dealership if I want to purchase another car.

Robert Rosier

Feb 24, 2016

I was not aware that the intake on my 2015 428i convertible was in such a low position at the front of the car until I got stuck in high water. The engine had to be replaced due to water intake, and now I know how to avoid another such incident in the future.Although I was without the car for three weeks, it was not a bad time of year to be without a convertible and I have a second vehicle, which is an off-road 4x4 Ford Ranger pickup, a perfect winter-time vehicle.My insurance company paid the entire amount of the replacement and repairs, and the car runs as perfectly as before the incident. Fortunately no water got inside the cab.I am quite pleased with the service I got at Moses BMW.

Harold Slone

Feb 19, 2016

My 2014 X1 28i has had a unpleasant sound coming from up front when it went over bumps. I initially took my car in for what we thought was the front struts. Didn't fix the problem. Next time they found it to be the sway bar was loose and fixed the problem spot on. The customer service and team at Moses BMW is excellent. The repair was done in one day.

Richard Covert

Feb 16, 2016

Help answer all questions. Helped me make a good deal on a 328xi

Richard Peggs

Feb 2, 2016

2015 F-150 Super Cab XLT. Service excellent. Staff friendly, efficient and very helpful!

William Simmons

Jan 29, 2016

Quick reliable service. Friendly staff and professional repair.

Dallas Boggess

Jan 26, 2016

F-150 ( 2014 ) Service was very good . Staff was not needed - 4 yr old grandson chose vehicle

Gary Frampton

Jan 23, 2016

I went to get a key replaced for the 2014 F-150 that I purchased from Moses the previous year. I arrived a little before 8:00 AM and was informed all the early appointments were filled and that I would be a while before they could get to me. I settled into the waiting room, thinking I would be there at least 2/3 hours. To my surprise, at 9:15 AM I saw my truck coming to the front of the building, and was informed me that I was ready to go. I was shocked, and pleased. Great service, and I don't know any place that could do a better job,thanks. Gary Frampton

Michael Bennett

Jan 22, 2016

I received excellent service on my car and my personal experience with each and every Moses employee was wonderful. Thank you all.

Sam Brewster

Jan 18, 2016

From start to finish great service really kind and helpful salesman really good price and great finance manager I've looked at several other dealerships and moses smoked the compatition I will always go to moses from now on for my automotive needs

James Hosier

Jan 18, 2016

Easy to make a service appointment for my BMW 328. Excellent staff attitude and service.

Larry Stamper

Jan 13, 2016

Professional service with warm and friendly staff: I feel connected to Moses Ford Service Department:

Mark Cleek

Jan 11, 2016

they are always kind and courteous and very helpful. Gave me a loner car so I didn't have to wait.

Kathi Huffman

Jan 1, 2016

A buying experience made truly easy! Beautiful facilitiy and helpful team. They go above and beyond in taking care of customers.

Donald Watts Jr

Dec 29, 2015

I brought my 2015 Edge to have the defroster panel in dash replaced. Service team replaced panel and sent me on my way. No problems with the part. The staff was friendly and helpful.

Timothy Casto

Dec 29, 2015

MOSES DID A GOOD JOB AS ALWAYS JIMMY ALWAYS DOES A GOOD JOB FOR ME

Daniel Fields

Dec 28, 2015

They help me a lot I love the warranties and the service that they provide

Mr Brandon E Turley

Dec 23, 2015

Everything went very well. I got the car and the trade in price that I wanted. The Mustang is the best and most fun car I have bought!

Randal Balser

Dec 20, 2015

Service is always top notch, would not go anywhere else.

Donald Southall

Dec 17, 2015

I believe we have purchased five new Lincoln/Ford cars and trucks over the last few years from your St. Albans Dealership plus one new BMW which we only kept for a couple weeks because it was "smarter" than we were. Sales/service personnel have always been friendly, helpful and considerate in person and on the phone. Your sales/service areas are always neat, clean and comfortable, providing free coffee and clean restrooms. The dealership itself is easily accessed in a pleasant location. Sales/service personnel serve well in the positions they hold. Men and women alike are friendly, quick with help or advice, leaving us with a feeling of visiting dear family! Over the years, we have yet to hear one complaint concerning your dealership from any other person in the waiting areas. We speak from experience and we feel at home in any area of your dealership.

Joseph Sowards

Dec 16, 2015

Great place to do business. Everyone there was great.

Thomas White

Dec 16, 2015

Sara is great. She worked to get the part the next day ,always a smile .

Patrick Harvey

Dec 16, 2015

As always, the service was fast and efficient and the staff were friendly and helpful.

Holli Sansom

Dec 15, 2015

My experience was amazing at Moses ford. The people were polite and great! I will defenately go back there.

Mona Hudson

Dec 15, 2015

This visit went a lot smoother than my first experience there. I was greeted immediately and my repairs were completed quickly and efficiently. Both repairs that were completed are working properly and I couldn't be happier. I have an appointment to get my first oil change today and I hope that this goes just as well.Thank you for taking the time to read my last review.Mona Hudson

Eric Dawson

Dec 9, 2015

I bought a vehicle from out of state and the deal was flawless. Grant wenrt out of his way to make sure everything was right. I recommend Moses and Grant highly!

Dan W

Dec 9, 2015

So far, I have only dealt with the parts department. I have to say, friendliest personnel working there than any place I have ever been before. Due to them, when I need service on my vehicle, or am looking for a vehicle to purchase, I will be going to Moses in St Albans!

Elton Patton

Dec 4, 2015

2014 Edge Sport, service on it took about 50 min. wateing area has been redone looks great. every one was very friendly. Thanks

Monica Adams

Dec 2, 2015

You were recommended by a friend and he was right, you are the best dealership in the area. Thanks

James Pauley

Nov 29, 2015

2013 Ford Explorer Limited. purchased June 2015. i have purchased 25 vehicles in the kanawha valley from most of the dealerships. your staff were more professional and less stressful to work with than any of the rest.. no comparison . your service department is second to none. i recommend your service to others. one recently bought a vehicle from the person who assisted me. T J Neal. very likeable person.. detail shop would be the only area of improvement that i noticed.. keep up the good work

Kevin Smailes

Nov 27, 2015

Our salesman Cliff is awesome! Great buying and continuing service experience.

Navetta Humphreys

Nov 25, 2015

Everyone I have dealt with a Moses has been very helpful and friendly. Ready to answer any questions I might have in a way that I understand, being an elderly woman, that is important to me. I cannot say enough good things about the service I receive from your team at Moses. I only take my car to their dealership. I give them a big triple A+, and thank them for being so efficient, kind, and no long waiting period.

John Long

Nov 23, 2015

My appointment was for 8:30, my truck was taken in to be services quickly. The service was completed quickly and I was on my way home. I always get work done quickly and at high quality.

Thomas Santer

Nov 19, 2015

Brought my bmw in for a recall and service. The wait time was quicker than promised and the service staff was very nice and accamodating.

Richard Ross

Nov 17, 2015

I've always found the staff at Moses BMW to be polite and helpful. They always try to accommodate or needs and to conform to our timing.

Manuel Franco

Nov 15, 2015

I was treated very well, service was prompt and on time, I was informed of the progress of the required service on a regular basis, and the front people were very courteous and kind, I was very satisfied with my overall experience. I also recently had another vehicle serviced at an adjacent luxury dealership, and I have less than good satisfaction, they need to send one of their guys to your place to learn how it is done.

Alec Plymale

Nov 15, 2015

the service staff were excellent. I thought that I was going to trade vehicles but I couldn't come to an agreement

Don Ballengee

Nov 13, 2015

I have a 2014 Escape.. I have always received excellent service for whatever I bring my car up there for... I would not go anywhere else.. Thank you the nice waiting area..

Zachary Priddy

Nov 9, 2015

Bill is an excellent Service Advisor who takes good care of his customers!!

Cora Legg

Nov 6, 2015

As always, perfection. That's why when we lease or purchase we always use Moses Ford.

Carl Canterbury

Nov 5, 2015

My experience was very good and would recommend Moses to every one.

Jackie Cobb

Nov 3, 2015

It is my wifes taurus sho was in for a noise in front end. Found out it was stabilizers for front sway bar. They were changed in July of 2014. So they were changed again free of charge

Fred Mohr

Nov 2, 2015

Engine light came on , took it to Moses. They checked it and said it needed a sensor and they would have to order it. On my way! siting for part. I always get excellent service. Sarah is very good with communcating with me and is very goodatcustomer service.

Bobby Scarberry

Oct 30, 2015

Everything was great. I don't have any complaints, just compliments. Salesman was knowledgeable and very courteous. The rest of the staff also made us very comfortable. We purchased the Edge on a dreary, rainy day. Salesman brought the cars inside we were interested in so we wouldn't get wet. Excellent.

Brett Gaeger

Oct 27, 2015

Everyone was very nice and service was done very well.

Larry Sanford

Oct 27, 2015

We are so pleased with your dealership. You go out of your way to please us and we can tell you really do care. We won't go to any other in this life time. We wish we would have found you years ago. You make us feel like family, you're there when we need you. Very fair on everything. We think you are the best Hard to find people like this these days.

Margaret Davis

Oct 24, 2015

Your sales person was very nice , not pushy he came thru with the right suv for me. Everyone who helped me with paper work did everything to help me .I would highly recommend Mosses to anyone who ask me about them .

Mary Murphy

Oct 13, 2015

I purchased a 2015 Ford Escape this past week. I was very pleased with the buying process. I never felt pressured in to buying a vehicle. My salesmen was top notch. Very knowledgable about my vehicles features. I recommend my friends and family to go Moses Ford in Saint Albans now. Best experience ever.

Lexie Damous

Oct 6, 2015

The front end makes or breaks a business. Moses BMW should be very proud of their front end team. My plan is to always have at least one BMW in our garage and each one will be purchased from Moses in St. Albans, WV.Lexie Damous

Nancy Canterbury

Sep 29, 2015

Everyone was very courteous. Service was as expected.

Pam Maddox

Sep 29, 2015

Jimmy is very helpful and knowledgable about the parts and services needed. He is always kind and courteous.

Aaron Sporck

Sep 25, 2015

Moses did a great job with my 10K mile service. I waited less than an hour for the service.

Jason Mcphail

Sep 24, 2015

Extremely easy to deal with. Good selection of vehicles, and we found the car that worked for us. We will be shopping there again.

Jordan Mckinney

Sep 22, 2015

Moses Ford is the best dealership and experience I have had. Everybody is very friendly and willing to take care of the customer. I would high recommend anybody to go to Moses Ford. My salesman Wes was very nice and helped me to get the best deal on my truck. Excellence service

Megan M

Sep 22, 2015

Very prompt, friendly service. I will be bringing my vehicle back when need serviced again.

T.w. Cox

Sep 21, 2015

Service department staff friendly and informative.

Larry Stamper

Sep 19, 2015

copacetic-excellent facilities-friendly staff: Can't wait for more service:

Kenneth Brown

Sep 18, 2015

You are doing everything right. No pushy salesperson. The sales manager was up front with information about the car and you worked with us to make a deal.

Mark Hess

Sep 18, 2015

I really appreciated the prompt service I received

R Sylvester

Sep 8, 2015

2016 Fusion Titanium hybrid Great salesman and finance folks

Scott Wright

Sep 4, 2015

you did a great job on the carbut the car had a problem i looked it up and all the ford focus have the same problemthe radio will pop make all kind of sound but will not play what can you tell me about this are theygoing to do a recall on thatthanks scott

Sonia Barker

Aug 4, 2015

Everyone at the dealership was extremely nice and helpful. Will continue to deal with Moses Ford in the future if I am in the market for a ford.

Daniel Hines

Aug 3, 2015

great service department! def the best around. zack took the time to get with me about my air filter being dirty, and I completely appreciate that so much.

Zachary Priddy

Jul 30, 2015

Bill Weaver and his guys do an awesome job, keep up the good work!!!

Rudy Malayil

Jul 29, 2015

Everything was great. They are very helpful. I would recommend them

Thomas Leadingham

Jul 23, 2015

The wife had a car she did not feel safe driving. Our Moses sales rep helped her find something she liked that I could afford and then instructed her on all the neat features of her "new" used car. She is happy so I am happy.

Robert Mcguire

Jul 22, 2015

We purchased a 2016 x3. We had visited several dealerships before looking at the BMW's. With out question, Moses dealership treated us with respect and seemed to go out of their way to be helpful with any questions we had. Probably the best experience with a sales person we've ever had. James has been great. The car itself is great, just wish my wife would let me drive it a little more often. Lol With it being our first purchase with Moses, the personal and company seem to have it hands down over others we visited. Hope this partnership continues for sometime to come. Thank u for ur service.

Caleb and Kelly

Jul 21, 2015

This dealership was very polite and helpful. They went above and beyond to make sure I had everything I needed. I would recommend them to anyone!

Valued Customer

Jul 17, 2015

Everyone was top notch, very clean facility, Was able to get you where you needed to go with their courtesy service.

Pete Interdonato

Jul 11, 2015

the sales agents and finance person were very good to deal with . did not have any problems at all with buying the car.

David Dieterich

Jul 10, 2015

Excellent service and very friendly staff. Our salesman answered all our question and showed us how to use the options on our car.

Zachary Priddy

Jul 6, 2015

Bill in the service department does an excellent job!

Earl Holstein

Jul 2, 2015

2010 Chrysler Sebring . The Finance Department went out of there way to find the best deal they could and saved me 5.000 in finance charges and also got me a better warranty .The sales people were nice and polite. Excellent all the way around Earl & Carolyn Holstein

William Stone

Jul 2, 2015

We enjoy taking the Ford to football games. Our experience has been very satisfying.We purchased a Ford SUV. We were very satisfied with the service. Very helpful staff.

Terry Burdette

Jul 2, 2015

I purchased a used 2008 f250 superduty diesel after searching for literally months, I was sure that I would need to drive at least to Columbus Ohio to find a decent deal on one of these trucks. Turns out I found one at a good price in my own backyard. The sales staff was great and easy to work with. Thanks

Richard Gilbert

Jun 26, 2015

Repairs were made when promised and car was detailed perfectly.

Sue Cooke

Jun 23, 2015

The staff was pleasant, knowledgable, and energetic. It was a good car-buying experience which is very important to me.

David Dieterich

Jun 18, 2015

Leased a 2015 BMW 328I X-Drive, great service and staff was very nice.

Margaret Carpenter

Jun 18, 2015

Found out this was a recall situation. Still not fixed because part hasn't come in yet.

Heather Galloway

Jun 15, 2015

Stanley clark was excellent. My only complaint is that I do not have my second fob key yet.

Corey Coen

Jun 11, 2015

I'm Cliff Adkins was a great dealer. The finance team and Cliff made it possible for me to sign the title on a brand new Ford F-150 2014 V8 5.0 love this truck to death!

Randy Young

Jun 11, 2015

I purchased a 2015 BMW X5. This is the 4th BMW that I have purchase from Aaron Casto at your BMW dealership. He is very helpful, knowledgeable, and a good person to deal with.

Robert Rosier

Jun 9, 2015

When BMW offered to waive he final six payments on my leased 2013 X1, I custom-ordered my new 428i xDrive convertible. I tracked my new car from Germany to Baltimore to St. Albans and was happy to finally take possession of it. This is the greatest car I have ever owned or driven, and I hope to keep it forever!

Jennifer Foreman

Jun 9, 2015

We were very pleased with our experience. This is the second time I have purchased a vehicle through them. They have always been friendly and helpful and I love my 2013 GMC Terrain.

Nancy Young

Jun 8, 2015

Everyone there is so nice. I deal with Jim Marshall, there is no pressure and he tells you whatever you need to know; If he doesn't know something he will find out. I would and do recommend Jim to anyone that wants a new ford vehicle. I love my new Edge. It is roomy and very nice looking.

Kathy Saber

Jun 6, 2015

Love my 320i...drives like a dream. Moses BMW went out of their way and I certainly plan to come back in 3 yrs!

Valued CustomerTed Johnson

Jun 3, 2015

BMW 328I GT. Andrew did great as usual but I wasn't pleased with some of the automatic calls that interrupted his and my trust and friendship.

Brian Johnson

Jun 2, 2015

I recently purchased a 2012 BMW 650i from Moses BMW and had a great experience. I live 5 hours away from the dealership, but Aaron Casto, Meghan Moses and the sales team were attentive to my every need. The returned calls and emails promptly, and offered assitance and ideas on matters I overlooked; they are defintely educated on the BMW product. Because of highway traffic on my way to the dealership, Aaron and Meghan stayed late to assist the purchase; at no time did I feel rushed to make a decision. They were understanding of my needs, and worked with me to close the deal. Even though the dealership is 5 hours from my home, I have referred several friends and coworkers to Moses BMW. But more impressive to me is the attention after the sale... Aaron followed up to ensure I was happy with the vehicle and offered additional assistance on the features and of the vehilce and BMW products. Moses BMW is my dealership...Thank You Moses BMW,Brian Johnson

Patrick Harvey

Jun 2, 2015

The only issue I had with the latest service is that they did not go over an issue regarding tires on the day of srrvice, but sent an email later identifying a possible problem a week later when I had driven over 800 miles away on vacation. If the issue was serious enough to send a follow-up email, it should have been discussed at the time service was performed. Otherwise, service has always been excellent for both of my Ford vehivles.

Jonathan Rach

May 30, 2015

We drove from Kentucky and bought a 2015 Ford Fusion SE on April 29, 2015 and we had a great experience! Everyone was nice and friendly, and we got probably the best deal ever! We would definitely go back to Moses for a car! Our salesman was awesome also! Even played with our kids! That means a lot! :-)

Moses Fan

May 29, 2015

Normally I do not write reviews either good or bad as I am very hard to please, but in this case I feel like it is needed. I purchased a 2007 F150 on 5/22/2015 from Moses Ford Pre Owned Vehicles. This was truly the first dealership I have been to that made feel like they were working for me. TJ Neal(Salesman) and Eric(Pre Owned Manager) as well as the Finance Department have gone way above and beyond the call in order to ensure my satisfaction with the vehicle I purchased as well as the deal I received. This is best dealership experience I have ever had. Once we agreed on the price of the vehicle etc... the deal took less than an hour to complete, that in itself is a record in my experience. There was never any pressure to buy the vehicle at any point during the transaction. I would highly recommend going to this dealership if you are in the market for quality people and vehicles. S F-Satisfied Customer

Shari Tipton

May 29, 2015

I purchased a BMW 3 series vehicle and am pleasantly pleased with the whole experience. Meghan Moses was very helpful in my purchase.

Pamela Runnels

May 24, 2015

Awesome buying experience, very helpful and knowledgeable. Highly recommended, will return.

Janet Tucker

May 15, 2015

Service was great! Staff was very helpful and did a wonderful job.

Just Bob

May 14, 2015

I could not be happier with the 2015 BMW 428i xDrive convertible I purchased from Moses BMW of St. Albans. I built my dream car online and ordered it to my exact specifications. I was able to track it online as it went through production in Germany, crossed the Atlantic on an ocean freighter, arrived at the port of Baltimore, and was transported to St. Albans in an "enclosed vehicle carrier."The car is beautiful, comfortable--it has everything I would ever want in a vehicle, and I hope to keep it for 20 years or more. A friend of mine who is a "car nut" and has owned or rented several high-end vehicles told me yesterday that a Mercedes of comparable size and equipped with all of the features my BMW has would cost twice as much. The German engineering and recent advances in technology at BMW are truly amazing!

John Thomas

May 6, 2015

Staff was great. Very courteous. Thorough diagnosis of problem. Am now waiting for call to schedule return trip for repairs.

LORI Spradling

May 5, 2015

2010 fusion Have no complaints with service or car

MARISA

May 4, 2015

WE BOUGHT 2015 428 I X DRIVE BMW, EXCELLENT CUSTOMER SERVICE, VERY PROFESSIONAL, I GOT A CALL RIGHT AWAY TO MAKE SURE MY CAR IS RUNNING FINE AND TO MAKE SURE THAT I KNOW HOW TO WORK ALL THE FEATURES AND I HAD AN APPOINTMENT WITH JAMES AND HE PATIENTLY SHOWED ME ALL THE FEATURES IN MY CAR AND MADE SURE I KNOW HOW IT WORKS, THE PROCESS WENT VERY SMOOTH AND I LOVE MY CAR. WE BOUGHT THE CAR FROM ANDREW AND HE WAS VERY PROFESSIONAL AND ANSWERED ALL OUR QUESTIONS AS WELL.

Steven Karr

May 2, 2015

My experience was very pleasant, no pressure for the salesman. They were more than happy to show us all the different models and makes while explaining all the different features that each vehicle has.

Paul Hartling

Apr 30, 2015

Per the Norm the service and work done was excellent. The people we deal with at Moses Ford are Courteous. Friendly and very professional.It is a pleasure doing business with them.

Willard Willis

Apr 30, 2015

Salesman was very good and helpful. Took less time than expected

Todd Wiseman

Apr 28, 2015

We purchased an X5 and the whole process, including trade in and purchase was as close to stress free as possible.

Nathan Garretson

Apr 17, 2015

I've bought 2 vehicles and wouldn't go anywhere else

Dyann Simile

Apr 15, 2015

Everyone was very helpful. Probably the best experience I have ever had buying a car.

Jennifer Ceravone

Mar 27, 2015

Aaron our sales rep was wonderful. This was our third BMW purchase, but he made it feel like our first. He was extremely helpful from start to finish. We look forward to purchasing our forth BMW in the future.

William Legg

Mar 26, 2015

BMW X3. Andrew Hager did a great job working with us.

Brenda Stevens

Mar 26, 2015

Body shop was great, ordered a side mirror, the company sent the wrong side so I left my truck until it came in. As soon as it arrived it was replaced and I was notified it was ready. I stopped to pay on my way home from work, had no one with me to pick it up, the gentleman, David , offered to drive it home for me (I just live a couple of blocks). Price was reasonable and service was great. Because of the delay in getting the part, they even had my truck cleaned for me.

Bruce Burdette

Mar 26, 2015

I bought 2 vehicles. A Ford Focus and a Ford Fiesta...I am very happy with both vehicles, the Salesman and Finance Lady.

Karen Rosen

Mar 20, 2015

Was completely happy with the way I was treated would shop there again

Carla Hoover

Mar 20, 2015

Bill Weaver did a great job getting me in and Kenny did his normal superior work. I was very pleased as in the past with the service I received at Moses Ford.

Rob

Feb 26, 2015

I had previously reviewed this dealership with negative review but I am unable to amend what I had previously said so I want to share how my experience was turned completely around thanks to TJ. I had a Ford Fusion in mind when I started working with TJ and unfortunately on his day off the vehicle I thought I would be getting was sold. I was pretty crushed when I found out and I considered that the end of my dealings with Moses Ford. I am so glad TJ was persistent in making sure his customers leave satisfied. He called me with every option I had after he spent most of the afternoon looking at all the Moses dealerships in the area for vehicles he thought I would be interested in. He ended up finding me an Impala that was actually newer with a LOT more extras than the Fusion had and marked thousands down from blue book. After making my way to the dealership I saw the car and knew it was the right vehicle for me. The process took all of 30 minutes once I said yes to the vehicle and Derrick the finance guy made it an enjoyable process when it came to actually signing the papers. I had to call today to see about having one of the tires replaced on my new vehicle and even after TJ could have washed his hands of me he worked all morning to see what he could do for me on a new tire. He ended up getting me a fantastic deal and I am extremely satisfied with my new Impala and the entire experience I had at Moses Ford. Thank you again

Rob

Feb 23, 2015

I have been working with this dealership for the last 4 days on a car that I had planned to buy. We have had some extremely bad weather (snow and ice) which caused me to have to postpone my trip. I had settled on a car, got my money order for the down payment and actually added the vehicle to my insurance. The car was supposed to have been held for me based on the weather and the understanding that it was going to be picked up today. I received a text at 7am from the sales person I had been dealing with telling me "Sorry I was off yesterday and the car was sold. We just can't hold vehicles." Now not being able to hold a vehicle is one thing, but if you tell someone they have nothing to worry about and then sell the car out from under them that is the problem. The day the weather was at it's worst I had told the sales person I'll come down now if holding the car isn't possible. I was again assured the car would be there. I now have to bring the money order back to the bank and hope they can put it back in my account and cancel the insurance on a car that someone else is now driving. Waste of time and points on my credit.

Don't waste your time

Feb 13, 2015

Well I had been talking with a Sales rep for a little over a week about what I was looking for.. I even told him, what I was looking for, and that I would only deal with him, since he was who I started with. I went by after hours, seen a car I wanted to test drive, called his cell phone and set up an appointment... Told him when I got off work I had to grab the wife and kids.. He said he would have it ready to go.. Got there and he was busy, but hey that's great.. He had another sales person that was going to help... Now I had talked to him about getting the car ready, so if I figured warm ( since it's 25 outside and I told him I was bring the kids), gas in it, no ice to scrape off... When I got there the car hadn't been touched, and it was so low on gas the light was on... I told him I would come back when he was better pre-paired. His words, "I got busy", and he looked at the guy helping him and said park it... Now that was crummy service, my advise to anyone looking to buy a car from them, don't call ahead, it doesn't matter it is a first come first service place.. I have had amazing customer service in both parts and service department and drive past another ford dealer to go there, but to buy a used car from them, not unless the sales man calls me tomorrow and says sorry and makes me an offer I can't refuse.... When pigs fly... Right

X3 Fan

Jan 29, 2015

I had many questions and took a lot of time deciding which X3 I wanted to buy. They were very helpful and patient with me.

charlieshan

Jan 9, 2015

Polite, professional & competent service from Moses BMW. Jessica, Sara, Rob & Meghan all do all they can to provide exceptional service for my BMW X5M!

Jamie

Jan 8, 2015

Awesome! That sums it up, the whole experience was just awesome! No pressure sales, friendly atmosphere and extremely knowledgeable staff. The most relaxing and pleasant car buying experience I or my wife have ever had. If we had needed another car we would have bought 2 since it was such a great time!We dealt with Aaron and Zack and could not have asked for better people to deal with. Everything was set up and ready for us when we arrived for the test drive. A quick copy of driver's license and away we go (without a salesperson! --- scoring bonus points with both of us). A warm farewell from Meghan was the icing on the cake.We had been looking for a new vehicle for the last 4-6months across WV, VA and NC at all manner of dealerships and Moses was by far the most appealing. If you're in the market for a new vehicle be sure to contact Moses in Charleston, WVWe are looking forward to the Encore visit and spending more time with our BMW X4 and our BMW dealership (they made it feel like it was ours anyway).

Ahmed Khalid

Dec 11, 2014

This is my second car from this dealership in the last 2 years . The service deptt first time , I took my car for a problem was less than satisfactory . They gave me a rental as no loaner was available then , the girl working the counter at the service deptt, had trouble filling the paperwork . This was 2 yrs ago. Since then it has improved tremendously , Last couple of times the service has been great . One of the reasons you buy a car like this is hassle free service in case of a problem or when you bring it in for Maintainence . Therefore I didn't have any hesitation buying a car for my wife this time . Hope after sales service continues to be good .

T and A

Dec 4, 2014

Customer service is fantastic. Meghan is a great lady, she helps out every time I need a loaner while my car is in for service, that makes a big difference in convenience. Rob Kelly is great at getting us in and works with our schedule. We have had several cars from Moses and can not imagine buying a car someplace else because of their customer service. We feel like a part of Moses family!!

Sonny

Nov 16, 2014

Called and talked to robin, she helped me in getting what I wanted and very patient with me, asked what I was looking for and what listen to me and got me in the car I wanted and a great price. Josh in financing was very helpful and got me approved quickly at a payment that worked for us

naaz

Nov 11, 2014

Outstanding service, friendly staff with Prompt service, efficient and excellent customer service

Dave

Nov 9, 2014

Moses provided me a very pleasant buying experience. Informative, helpful and courteous sales and service team, professional in all aspects. Well balanced inventory. I highly recommend this dealer.

Jeannette

Oct 24, 2014

Outstanding service, friendly staff! Prompt, efficient and excellent customer relations!

Harry & Sarah C

Oct 21, 2014

If you are in the market for a new car then please do yourself a favor and check out Moses BMW before you buy. James Hodges was friendly, helpful, and knowledgeable about all of the different models of BMWs. He really is the BMW genius! Thank you James. I looked at several cars asking questions and stayed way beyond closing time but the staff was very patient. I did not feel rushed or pressured in any way. Of course this is a BMW and and it sells itself. This is the second new car that I have purchased from Moses BMW. After looking at all of the possibilities I selected the X1 because it met my needs and then some. Once I made my decision the Finance Manager Andrew Hager gave us a great deal and made purchasing the BMW quicker than checking out at Walmart. I know I got a great deal because I never buy anything without doing my research first. Thank you Andrew. They washed my car, then James explained all of the control buttons and even paired my phone with the stereo before I left. I can honestly say that when I drove off the lot I was happy and very satisfied with my car buying experience. After they washed my car I was ready to have the ultimate driving experience and drove away before they had time to place the back floor mats and tow hook cover back into my car. I called the next day and spoke with the Sales Manager Meghan Moses. After explaining what had happened I was expecting her to hold them for me until I could make it back to the dealership to pick them up but Meghan sent them to me via overnight express. No company is better than their employees and this company has the best employees!!!! I sincerely want to thank James, Andrew and Megan

R t moon

Oct 2, 2014

Did a great job in hunting down the exact x1 we wanted and the process was very timely ! A good group of people to deal with.

radiotech

Sep 29, 2014

Not sure what's going on at Moses but customer service seems to be their last concern as of recent. Contacted the general manager about a situation with service department and she seemed unconcerned to say the least. Service department staff are either inattentive or just plain rude. I refuse to buy another BMW and deal with this kind of customer service for the next 4 years. Have had good experiences with them in the past thanks to Rob Kelly. These things shouldn't happen with Moses' premier brand. Jack would be very disappointed.

SCasey

Sep 23, 2014

Extremely friendly and attentive service representatives. They made sure everything was perfect, as though the car was there own. Jessica is great.

BMW Fan

Sep 16, 2014

Moses has the most friendly, available, and attentive staff I have ever seen at a car dealership. They go above and beyond to make sure the entire process of buying a new car is pure joy. I got an incredible deal on a new car (below MSRP) at a time that most other dealerships were marking it up by at least 5 - 10k. Their service department is amazing and valet service makes it really convenient. They are knowledgable and timely. I have no reservations recommending this dealership for anyone who is lucky enough to be in the market for a BMW.

Cruiser

Sep 4, 2014

Horrible dealership. Salesperson fails to return calls despite multiple voicemails left to inquire about new vehicle purchase.

Nick O.

Aug 4, 2014

First purchase at this dealership. I was referred to Moses BMW and Andrew Hager by a friend. After hearing and reading about the experience of others, I had high expectations. However, Andrew and the team far exceeded my already high expectations. I fully endorse Moses BMW and would recommend the team to anyone looking for an enjoyable vehicle purchasing experience.

Sarah

Jun 16, 2014

I just bought my first vehicle from Moses BMW and it was by far the fastest, easiest and overall best car-buying experience that I have ever had!

jkmullins

May 12, 2014

Top notch dealership with professional salespeople and managers.

Tony B.

May 2, 2014

This is what a dealership should be. The service department is top notch, they communicate very well and complete the service work very fast and professionally. The sales department is also great to work with, very knowledgable of their cars, not pushy but eager to answer all your questions. The sale was completed effortlessly with a professional staff that makes it all easy.

Tigran G

May 2, 2014

Moses BMW is absolutely fantastic. I bought my BMW from them a year and a half ago and they have treated every scheduled service since then as an opportunity to impress me all over again. They truly dedicate themselves to the outstanding care of their customers.

Love diez

Apr 30, 2014

I had a wonderful experience, I'm a repeat customer and will continue to do business with Moses!

Cynthia

Apr 26, 2014

This was my first time at the dealership - Excellent experience with Zach. Meghan thank you for taking time to show us our car and staying late! Would recommend this dealership to everybody!

max sayre

Apr 15, 2014

My first experience with Moses BMW and definitely not our last. Aaron Casto is an excellent representative of this dealership. In this day and age you won't find someone like Aaron to take the time to treat you like a valued customer.

BMWfan

Feb 12, 2014

Just bought our sixth BMW from Moses BMW! Outstanding, no pressure, great price sales team!! From our sales agent Andrew Hager, to the service department led by Rob Kelly and outstanding leadership of the General Manager Meghan Moses, this is THE Ultimate BMW dealership!!

BMW Driver

Mar 8, 2013

We have previously bought a car from Aaron Casto and just so happened to run into him at Moses BMW and he was able to take care of us perfectly! Getting us the car we wanted at the price we wanted! Excellent service and everyone was very nice! I would definitely recommend them and will be using them again in the future!

Big Bob

Mar 8, 2013

I stopped by Moses BMW and told my client advisor what I was looking for and how much I was wanting to pay. The next day Mr Hager called and quoted a price. He was familiar with my BMW and already had payment data for me. I went to the dealership several hours later, took a test drive, and signed the papers. BMW is the Ultimate Driving Experience and Moses BMW is my Ultimate BMW dealership.

Fisherman

Feb 14, 2013

Easy and fast buying experience. Very helpful staff, best vehicle buying experience ever

Jordans BMW

Jan 28, 2013

Great experience with all aspects of the sale! I will deal with Mises again!

Harry

Jan 11, 2013

The staff at Moses are courteous and knowledgable,, creating a welcoming experience for the client. I felt like I was well treated and received excellent sales help. I really appreciate it!

1970Coodah

Jan 10, 2013

What an absolutely wonderful dealership!! My husband and I were out shopping one Sunday and stopped by Moses to look at their stock of BMW X5's. They were appartently open that day and were getting ready to close in five minutes. Meghan came outside to help us and even took the time to let us take a test drive. She located a model that we were looking for and told us of the incentives that were available. All told, she stayed and worked with us an hour after closing ... very impressive. Needless to say, my husband came back the next day and purchased the X5 35d which we are totally thrilled with. We can't say enough about how wonderful of an experience this was dealing with Meghan and the rest of the staff at Moses.

catlover

Dec 18, 2012

We bought a new 1994 525iBMW from Moses and received excellent service. We then kept it and bought a 2001 740ilBMW. The service we received at Charleston beat the pants off the service in the Sewickley service department. Sewickely was rude. When we made service appointments, and I live almost 3 hours away, they would not have the parts to service my vehicle although we had gone over the parts needed when I made the appointment. I never ran into any issues with Moses. Larry Salisbury was the service manager whenI originally bought my 1st BMW and he is now a sales representative. He is very trustworthy and a pleasure to deal with.

Kevin Bryan

Dec 13, 2012

Sales staff were helpful and friendly.

Barry

Dec 4, 2012

Just picked up a new 328 XI from Moses BMW. Everything was as promised and no glitches along the way. Overall, a very pleasant experience.

MYOFFICE

Dec 1, 2012

Took my wife in shopping for a blue z-4, they were wonderful and put up with us. Three cars and two days we finally decided. I think if it was me behind the desk I would have gold us to go somewhere else. Then -- I went back to look for me. Test drove four different vehicles and two of them was in the back of the showroom, they had two move the entire showroom around not twice, but three times - had to drive one of them twice. Finally figured out what I wanted and they did not have it on the lot, so in came the dealer look up. Found my car in another state, they called and made it happen I picked my new car on Thanksgiving eve after normal hours due to traffic. Everyone was great and still friendly with us. I know they went out of their way and for that I say THANKS!!!

BMW 4-life

Nov 8, 2012

I have purchased four vehicles from this dealership. Moses BMW provides outstanding customer service and their staff is very knowledgeable about their products and services.

Edward

Nov 5, 2012

Very pleased with sales (Larry Salisbury). Ordered and purchased 2013 X3. Also still have 2003 7 series. Very happy with swevice.

Trip Black Mon5ter

Sep 15, 2012

Meghan and Aaron were integral to my overall impression of Moses BMW. I pre-ordered a 2013 BMW M5 and given that the car had not yet been released to the United States, I was in close contact with both Meghan and Aaron in deciding between colors and options. I found their conduct highly professional, timely, and with upmost respect for my preferences. Even during a power outage at a time when the car was about to enter production, they facilitated making last minute changes in the exterior color and I am so happy with my final decision. All in all, they made me feel like a celebrity and I have since then referred many of my colleagues to Moses BMW for new car purchases.

BMWx5

Aug 15, 2012

Sales manager insisted could not lower price. Found price lowered on internet less than 2 weeks later and no one contacted me. Emailed facility without a return contact.

white owl

Jun 13, 2012

A no pressure dealer,salesman very nice laid back guy.let us drive what we picked out no push this or that car on us. This is our 2nd auto with this dealer.service was ok with the first auto,they gave us our first oil change free. P.S I think we got a good deal both times!!!!!!!!!!!!!!!!

None?

Nov 14, 2011

I had a pleasant buying experience with this dealership.