Used Cars for Sale at Mossy Ford in San Diego, CA

labella

Apr 24, 2015

finance should be careful running peoples credit so many times, I realize maybe its to make the deal or get a better rate but it can be negative for peoples credit , Daniel mooney our salesman was very good had all the answers, prompt and courteous !!

Steve L

Apr 23, 2015

Daniel took good care of us the moment we walked up, got us a good deal and we were out quick! Good experience.

Carla Cain

Apr 23, 2015

We have been customers at Mossy Ford for many years. The service department is outstanding. We recently purchased two new vehicles - a 2015 Escape Titanium and a 2015 F-150 Platinum. Our sales associate for both was Daniel Mooney. He was extremely helpful in locating the 2015 Escape with all the capabilities I wanted. We had to order the F-150 and Daniel was very thorough in ensuring that it would be built to my husbands specifications. The entire staff with whom we interacted as very friendly, professional, and helpful. Daniel answered all of our questions at the time of purchase, as provided answers to subsequent questions, and followed up frequently to ask if we have any more questions. With all the technology on the new SUV and truck, there is a lot to learn about each. All in all, it has been and continues to be a great experience.

Danielle Stokes

Apr 21, 2015

Paulette Beach was great, I found exactly the car that I wanted in a short amount of time and had a great experience. She is knowledgeable and friendly and made the whole process a breeze! I have recommended her to all my friends.

snolenRN

Apr 21, 2015

Paulette Beach was wonderful in every way! I told her my dream vehicle and she looked out for one for a year and contacted me to tell me when there was a truck I would love! ! She made the whole experience easy and wonderful!

Leon Amen

Apr 21, 2015

The buying process was relaxed and friendly. Paulette was very knowledgable and explained the car features very well. I enjoyed working with her and the Mossy Ford team.

Jag

Apr 21, 2015

Was shopping for a new car online and accidentally came across this place. Dealt with a lady named Paulette. She was very helpful. Have gone to thr dealership since. Pretty satisfied. Now have to decide which model to buy. Too many choices.

Paulette Beach

Apr 20, 2015

My sales person was Paulette. Very professional, polite and knowledgable about the car. I purchased a Mercedes Benz (obviously not a Ford) but she helped me with the new controls, purchasing process etc. I would definitely purchase another car from her again.

Shelby

Apr 20, 2015

I went to Mossy Ford to test drive a 2015 mustang. Daniel the salesman was so polite and helpful. He knew the car inside and out. Very pleasant young man. I've bought many cars and have never meant anyone like Daniel. He knew everything about the mustang and what packages were available. Very knowledgeable about the ford product An asset to the company. Np pressure. A very enjoyable experience. Thank you for a great experience. I will be back.

Paul

Apr 20, 2015

We purchased a 2014 Ford Escape from Paulette Beach at Mossy Ford in Mission Bay. The process was painless and pleasant. Paulette was friendly, informed, and very professional.

Nick Mantione

Apr 20, 2015

I went everywhere and went on the internet manager, Paulette Beach, she was very knowledgeable and made it the best buying experience. Thank you.

Tylerpleasant

Apr 8, 2015

First off our sales Rep was awesome. We pulled up not completely sure if we would be buying a car or not. From the moment we pulled in Kalvika ahquin came right to our service promptly, even before i had the chance to speak to the gentleman at the front desk. The service and customer care he provided was excellent and top of the line. Exactly how a car dealership should be. The attention to detail and our individual customer needs he provided made us feel like we were buying a 90,000$ car from ford. There was no discrimination or lack of interest as would be with many other dealerships. The entire time he walked us through every step and if we did not understand something he made sure we knew exactly what our options were at every step of the way. I mean we came in around 10:30am and we ended up leaving around 2:30. it was a very, comfortable feeling and the people over at mossy ford are very welcoming. We ended up buying a 2012 mercedes Benz c250. Overall great experience will be purchasing my next vehicle here for future visit. Recommended to anyone who loves diversity and feeling welcomed & part of the team. Tyler S Pleasant,

LMLLC

Mar 26, 2015

"6th Vehicle from the Best Dealership"Probe, Escort, 3 Mustangs Focus from Mossy Ford. Latest a Ford Mustang Eco-Boost. Incredible customer service and care every time. The sales people are always top notch, finance went out of their way and found an even better rate and service took care in helping with any question I had. I used their website for research and found the service was equal as if I was standing in the showroom. They took in my trade in accordance to their website and the outcome was righteous. My compliments to Mossy Ford and I'm looking forward to my next Mustang in a few years or sooner if possible. (Special thanks to Paulette Beach who walked the entire site quite a few times for me.) Lastly the parts department special ordered a few items for me and had them in 3 days and not the expected 14 days. (thanks)

wmskala

Mar 9, 2015

I just bought a new Escape (my second purchase from Mossy). I built it on-line and then was referred to Mossy's Internet sales contact, Paulette Beach. She was great to work with. We went over my choice of options, reviewed inventory throughout the region, discussed the process of having the car built, and went over the financing options. I appreciated the professionalism all around. I am now pretty familiar with members of the sales staff and of the service staff, and I highly recommend the individuals and the dealership as a whole. My car is fantastic.

Calzada_Alec

Feb 17, 2015

I worked with Tommy Roan, the most patient, laid back, and helpful sales rep. I have ever met. If you're looking for a car, I would work with him or this dealership. Very helpful and very supportive staff.

paulainaz

Feb 11, 2015

We just purchased our new car from Paulette and I have to say, she went above and beyond the call of duty while we navigated our way through the various models, trim packages and options to find us the perfect car. The process was simple, hassle-free and we never felt pressured to buy before we were ready. I also have to add that Paulette was extremely patient with us as we test drove a few different models before deciding on our new "Ford Escape Titanium". We LOVE this car!!! Thank you, Paulette.

denisemthsn

Jan 15, 2015

Not only did Tommy Roan get us our new family car. He made sure we were getting the right price also. He went above and beyond by finding 2 of the same vehicles. He wanted to make sure we were going to be happy with our purchase. He made buying the care enjoyable. We did not feel pressured or stressed out the entire time. At one point he even offered to help teach our kids piano. We have bought 6 cars from Mossy Ford and will continue to if they have salesmen like Tommy. Thank You. I would definitely recommend Mossy Ford and especially Tommy Roan for their next vehicle.

Socal4X4

Nov 19, 2014

I just bought a new truck from Paulette after going there to look at a used vehicle. Paulette was able to get me into a great truck at an even better price. No games. I have already recommended the dealership and her to several people. I've been back a couple of times since while a buddy was buying a car from her and I went to get a bedliner installed. All great experiences.

TBW

Oct 28, 2014

Mossy Ford provided the price,quality and selection aspects I was looking for and Paulette Beach added her (personal) professionalism of service and civility. All I had to do was to choose the model and color - I did.

tom_mantione

Aug 29, 2014

I appreciated the time that Paullette took to work with us regarding test drives and follow-up. The follow-on correspondence was timely, thoughtful, and allowed us to work through the process at our own pace, which was greatly appreciated considering our schedules. We highly recommend Paullette and her team in the future.

mcaruth

Aug 8, 2014

In general, my experience with buying a 2014 CMAX was good. The only poor part of the encounter was that although I had previously emailed that my speech was poor therefore I was emailing my concerns, my sales rep had not been given my email, so attempted--unpleasantly for both of us--to communicate by speech until I insisted that he retrieve my email. After that it was "smooth sailing."Also I might add--and this does note involve only Mossy Ford--that rather than the buyer having to negotiate a price, a fair (say a TrueCar price) and non-negotiable price is listed (similar to the posted price in virtually every other type of store).

mhedman56

Jul 23, 2014

Every aspect of Mossy Ford's past interactions with me have been superior, so it was only natural to return when the need for a new vehicle arose. Paulette Beach was personable, knowledgeable and patient....basically the consummate sales professional. I took a great deal of her time as I considered several new and used vehicles, and never felt pressured to make a decision. When I finally made my choice, Paulette stayed late to ensure that the closing process went smoothly and expeditiously. I will happily continue to use Mossy Ford for my automotive needs, and I would not hesitate to recommend them to my family and friends.

mvaivio

Jul 10, 2014

Initially contacted Paulette then test drove with Fabian and lastly closed the deal with Nikko. All were exceptionally friendly and professional. This was truly the best used car buying experience of my life.

calldan

May 16, 2014

Fabian was a true professional. He helped my son buy his first car. Despite my son being a teenager, Fabian took him seriously. He listens!

quik20

May 1, 2014

after my purchase, i realized there was a small problem with the armrest on the drivers side, they had jimmy rigged it so i didnt notice at the time of test drive. i called to see if the would help me out. basically they blew me off and tried to get me to pay for half, i thought this is rediculous. anyways, dealers and their finance departments are xxxxxxxx and the ones at mossy ford in pb are 1st class in that catogory.

ccarrico80

Apr 21, 2014

Christina Saldana was very helpful and personable. They found the car in the color I wanted and even shipped in in from LA. On top of that my tires were a bit questionable and they said they would cover those if need be when I handed in my car! Above and beyond the call of service, 5 stars!!!

tnsmedley

Apr 7, 2014

We are quite pleased with our new CMax. It is a great option to a former (and early) owner of a Toyota Prius. And, we probably wouldn't have tried out the car and known what a great option it was if it weren't for our salesman - Alec Vega.He was knowledgeable, helpful and very respectful.Very pleased with our experience at Mossy Ford, thanks to Alec.

jmurraysr

Apr 6, 2014

Salesman, Alex, was very knowledgable and very helpful. I am very satisfied with the vehicle I purchased and especially with the operational instructions I received.

awarneke

Mar 31, 2014

Mossy was great, I found what I needed online and was able to discuss my car with them over the phone and email so when I came in my car was washed and ready for me to take home! Thanks Marcus & the Mossy team!

mrshendo47

Mar 31, 2014

My purchase was very smooth. Loved the environment and my sales rep Marcus Jackson want to thank you for all your experience and expertise with the process if my car purcase. I will definitely tell family and friends about the good service. I received.

sylvi415

Mar 29, 2014

Everyone at the dealership was very helpful and friendly. Our first experience was with Marcus Jackson and we feel that he really sold us the car. We did want to check out the Camry before we made the final purchase and unfortunately Marcus was off the day we returned. Robbie did an excellent job of finishing out the sale but I still feel that Marcus did the original selling to us. He was extremely informative and knowledgeable on all segment of the Fusion. He really sold us on that car.Sylvia Southerland

susiesosna

Mar 29, 2014

We have worked with Derrill Dunivin for the purchase of two cars and he has always been professional, honest and very accommodating. He has been at Mossy Ford for a number of years and knows the inventory, the strength of the products and is able to answer questions about all the products. We have referred friends and family directly to Derrill and Mossy Ford.Susie Sosna

JAandBA

Mar 28, 2014

We did our homework via the internet. Did some comparison shopping for different vehicles and different Dealers. The bottom line was we had bought from Mossy before with no problems, they were local for us, and via a Costco deal the price was great. Walked into dealership knowing exact vin number we wanted. It was not on the lot just yet but another with almost same features was, we negotiated additions, they threw in what was on car which we did not think important and within 90 minutes we had spent our money. Picked the new car up the next day. No haggling, no pressure, easy business deal. Nice people to work with and Fabian has been most helpful explaining all the new gadgets over the past couple of weeks.But your website is not so good for entering data as it "forgets" fileds as you enter data.

cmvcmv

Mar 28, 2014

Derrell Dunivin was a true pleasure. He made buying a car a fun experience even though until then it had been frustrating. He was the opposite of what I had experienced at other car dealerships. He is very pleasant and not pushy. He won us over and we were very happy about our purchase. he made it fun. thank you Derrell Dunivin.

chrisyu13

Mar 27, 2014

I shopped around quite a bit. Paulette's excellent customer service led me to stop into the dealership. She didn't put any sort of pressure on me and was very helpful. I left that day without my new Ford but I returned the very next day to finalize everything. Kuddos to Mossy Ford for having someone like Paulette represent them.

jdearley

Mar 27, 2014

I had a great experience here. Pricing was fair and the entire sales team went out of there way to ensure that I got the truck I wanted.

Eller001

Mar 26, 2014

Excellent experience. Selling price was just as quoted on the website. Nice clean trouble free sale with Paulette and Fabian's help. Fabulous car. Thanks for making sure it was fully charged when I picked it up.

E. Sandoval

Jan 31, 2014

I was shopping for a used "Charger" and found out of Mossy Ford through cars.com. I did not feel harassed or overwhelmed by the amount of contacts or the questions they were asking. In fact, I believe that the myth of car sales people being pushy is now just a myth. I think that car sales people are very respectful and upfront about the sales process now! I was very happy with all our conversations and I definitely feel that I would shop and recommend Mossy Ford to anyone who is looking for good customer service. Regards, E.Sandoval

Josh Bernstein

Jan 28, 2013

I contacted Mossy Ford through Cars.com to find out more information regarding a car they had listed. I ended up being passed around to a few different people though the process, but ended up working with Steven Tamplin. He was pleasant to work with, but occasionally implied a sense of urgency for me to finalize my purchase. We worked mostly through e-mail and over the phone. While discussing a time for me to come down and look at the car, he offered to deliver the car to my house in Northern Los Angeles. It was very nice to be able to finalize the deal at my kitchen table.

rmolina54

Jul 9, 2012

Mossy ford Dealer in Pacific beach was great to me and my family. I was able to purchase a F-150 supercab truck 2012 charcoal gray. The staff was pleasant, and very proffesional. They made me feel like a family. The salesperson was very knowledgeable with his inventory. I had a great time on 4th of july with the whole staff.Raul A. Molina

mheins

Jun 13, 2012

We have had our cars for over 3 months. Our experience at the dealership was great. Chris, the sales manager, along with Karlo took great care of us. Within the past 3 months they have been awesome answering questions and helping us with getting to know our new rides. 100% recommend these guys!

William91

Jun 8, 2012

Long time buyer of six vehicles. The only dealership I have used. All qualities never wavered in over my 20 years with Mossy Ford. Absolutely professional.

frederich

May 12, 2012

Ryan was great to work with. No high pressure sales. Mossy is one big family there to help you find the right car, then to maintain that car for best lifetime performance. I met at least a half dozen of their workers and found them all to be very personable. Overall, a great car buying experience!

grace 22

Mar 31, 2012

Very easy transaction will refer friends and family. Ask for Raul. Will save you lots of precious time. Look for him in used car section .

janet_alamillo

Mar 31, 2012

I love the overall experience I received here at Mossy Ford. I was searching for a used car and Raul was really helpful he help me find a used car. I couldn't been any happier. I'm glad I bought my car here. I recommed Mossy Ford to my family, friends and anyone who is interested in purchasing a car. Ask for Raul his more the willing to go the extra mile to get you the car you looking for.

robertmartin05

Mar 14, 2012

I had been searching to trade in my car for almost two weeks. when i came into mossy ford and i was immediatley greeted and treated very well. i explained what i needed to the sales rep. and a price range to stay within. it didnt take long before we found a great vehicle within my price range and had everything that i needed. We took the car for a test drive and i listened as Marcus explained every detail about the car. he explained what ford had done to improve the saftey of there new vehicles and was a pro with every new feature on the car. we went back in to sign the paperwork which only took about 45 min. and while i was doing my part marcus had taken the vehicle to be detailed and added a full tank of gas. marcus made my car buying experience fun and easy i would recommend Mossy Ford to any of my friends and family! THANKS!!!

arstroben

Mar 6, 2012

Overall a great experience and great deal. I had inquired online and got immediate response from Derrel and Robin. I waited a few weeks because I wanted to sell my car on my own, I live about 30 miles away so when I sold my car I did it at the bank in PB so I could just go straight there to get a new car. They picked me up from where I was to give me a ride to the dealership and immediately got keys for the car I had been looking at online. They offered us coffee, tea, popcorn and were very polite. I worked with Andrea and David the most. The deal took a while but that's what goes with any new purchase, overall they did a great job and made it easy on my end of the deal. I would definitely recommend this dealer. Also the other sales associates that I wasn't working with, were very sociable and polite as well.

docJT

Feb 22, 2012

Karlo took great care of me. He listed to what I wanted to do for a trade in, spent the time needed to find me the perfect vehicle I wanted and worked out everything I needed and wanted to do. Justin was a great in finance and was very respectful and polite while explaining everything to me. David was worked the hardest with trying to figure out a deal and he did a great job to accomidate what I wanted in the deal.Great experince had at Mossy Ford.

ryukawa

Jan 22, 2012

Shopped all over town looking for the best deal I could get. Called Mossy and spoke with Robin about the Explorer I wanted. She was very straight forward and friendly. Went in to see what they could do armed with all the information I had collected from the other dealers. Raul showed me the car I was looking for. (Its amazing all the extras this car has, and this sync system s awesome!) Robin came out and showed me a super deal. They beat the best offer I had received from anyone else! Made the deal and am loving my new car! Thanks Mr. Mossy!!!

pfarr0218

Aug 22, 2011

Went into Mossy Ford to buy a new car that the internet said was in stock. Had money in hand. The car was not there, but was in transit and sold to someone else. ( They said ) I was told by the GSM that I could order another one at MSRP. I gave them a $2,000 deposit. He indicated that the dealership has NEVER EVER sold a car above MSRP. My car would be in ,in 8 weeks. In 5 weeks, the same car that I had originally wanted to buy, the same type of car I ordered,with the same sticker price, arrived at the dealership. I was called by multiple people to tell me a car identical to the one I ordered had arrived, and if I wanted that one, to come in and buy it . I went to the bank, got a cashiers check for the down payment, $10,000 , went home to get my trade, and went to the dealership in about three hours.I started to fill out the paperwork, credit application, etc when the same GSM came over and told me the car was now $8,000 more than I was told it would be.I explained that he told me the dealership NEVER EVER sold a car above MSRP, to which he said, you are the first. I asked him how he sleeps at night after we shook on the deal. He just stared at me. He said that the actual car I ordered would be here in about a month, and that one I could have a MSRP. I asked him what would prevent him from trying to sell me that one at $8,000 over MSRP. His answer, and I quote " I can't four-tell the future." Nice honest place to transact business, RIGHT ?At that point, I asked for my money back. They were all too happy to refund my deposit and send me on my way.I actually was made to wait almost TWO hours to obtain my refund. Nice way to do business. I have two words for you . BAIT and Switch !!About three weeks later, I was called by the dealership again to tell me the actual car I ordered had arrived,and when would I be in to buy it. NO ONE at the dealership was ever told about my refund. BUY A CAR AT MOSSY FORD at your own risk guys!!!

mossysucks

May 25, 2010

This was the worst experience ever! First I talked to Gary Johnson,He was very polite and respectful. I was looking at a car on the internet,He stated the car was having service done it should be done in a couple of days. I came down (85 miles) to find the car had been sold. BUT we have another car. I was already frustrated from the drive i decided to look at my ONLY option. after I talked to Ray The "TOP DOG" he explained that he cant at all work with the price. He stated 24999 was the absolute lowest he could go. THE STICKER PRICE WAS 21999. IDIOT He then stated even I cant go that low WHAT!!! I then told him you show me what the purchase price was and Ill pay anything he wants . Obviously he refused.

USNRETIRED

Aug 14, 2009

I am a repeat customer at Mossy Ford dealership. I came back because of the great service that I have experience with the people that works there. Kendra specifically was most very helpfull and accomodating with our needs. The service department also provided excellent service when I bring my 2005 Ford Mustang for maintenance. I just purchase a new 2009 Ford Ranger and a used 2001 Mercedes Benz and again Kendra and Leah at the Finance Deapertment are most outstanding. I will come back to this dealership when I am again in the market for Ford vehicle. This Dealership is highly recommended.

leahakadd

Aug 11, 2009

I was very happy with my dealers laid back attitude (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of time and we were able to get the car we really wanted at a really good price! I actually came to the dealership to look at a different car and found that the Edge was not as expensive as I had thought. I wanted to get the Edge before but changed my mind because I thought it would be too pricey! I am very happy with my purchase!!!

lockbuster

Apr 26, 2009

This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like shit was not the way to go. This is some highlights from my dealership from hell:1.On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage.2.I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment. 3.The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like shit. 4.The salesman was unorganized, forgetful, a liar, and an ass hole. 5.The salesman denied the damage on the rim when we returned to point it out to the manager. 6.We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00.7.A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built.8.The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor.Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership.

leeusmc

Oct 21, 2008

Boy were we fooled by Mossy FORD!! I thought I was impressed with the honesty when we put together our sales deal...then everything fell apart.We put down 2 deposits for my new vehicle....one to be cashed in 4 days, the other in 3 weeks. This would allow time for us to transfer fund between our accounts. We happily left the sales building and headed across the street to the finance department. We negotiated a fantastic rate and were very happy with the results. Contracts were signed, handshakes all around and we drove off in our wonderful new vehicle, leaving my beat-up trade-in behind. We were told we would have to purchase an extra key for my "new-slightly-used" vehicle and that would run about $80-$100. We were off to the dealership that made my vehicle (we did not purchase a Ford) a very happy family! As it turns out, a duplicate key actually costs $220 from Chrysler!!! Well, chalk it up to poor information and bad salesmanship....I guess we will just have to eat the cost. We will call this problem # 1. Here is where problem # 2 began.....I checked our account the next afternoon to see if the funds had transferred yet, and GUESS WHAT? Mossy Ford deposited our check? What happened to 4 days? I started to make phone calls and requests to our sales person, his manager, everyone. I was eventually promised my overdraft funds be paid back to me because "The person that deposited my check quit, but it was their fault." Are you kidding me? It took a week and a half to get the funds back, but eventually Mossy Ford made good on the deal. I assumed that was the worst of it - boy was I wrong! Two weeks went buy and we received a call from the finance department just as we were headed out of town on vacation. The message was,"Hi, This is Mossy Ford finance. There is nothing wrong, we just need to change a few things on your contact. There is nothing big, no problems, but we were able to finance you at a lower bottom line." GREAT NEWS! We go on our trip, return home and scheduled a time to come in to sign the "new" contract. Mind you, we are now 3 weeks post-sale. The price had dropped $3,000! We were skeptical, but nothing big stood out to us. We began to dig deeper, find that our APR had gone up 3% and our bottom line was dropped. Additionally, they lowered our monthly payments. You know the old saying, when it sounds too good to be true, it probably is? Well, we were had. The gentleman in finance told us that "We graciously took money from our own commission in order to finance you." Well gosh, wasn't that kind of them? No - it wasn't. Why? Because when I started comparing the current contract with the "new one" (thankfully I brought it with me) we realized that they eliminated some of the services that we purchased! They were no longer allowing install of our Car Trakker, eliminated our 60-month warranty etc. When we pinpointed the finance person about this, he became very, very angry and started telling us, "If Mossy gives some, you have to give too!" Are you serious? We stood our ground in a very polite way. After 20 minutes of back and forth I politely asked to speak with someone else. Wow - were these the wrong words to say! He started to tear up the "new contract" right in front of us! We stood up and walked away, to speak with the manager. Eventually we got what we wanted and signed the new contract. I was so disgusted with this entire process because the contract hold up meant that my trade-in was still not paid off, and the monthly payment was due already! I explained this to the manager and we were assured it would all be taken care of in 2-3 business days. 3 weeks went by and my trade in was STILL not paid off! After about 50 phone calls (literally) and a lot of irate inquiries to various managers at Mossy Ford, my trade in was paid off. That is it. No apologies, no "Let me make this right and stick to my word"..nothing. During this process, of course all our funds were tied up in deposits etc and we were unable to make 3 car payments. The interest on our trade-in grew, the payoff grew and became past-due. Did Mossy make good on the additional funds? NOPE. Our lender took our money from savings and our checking to pay the difference, despite the fact that Mossy Ford was the one with my vehicle and I had a Title Release form signed a month earlier! The only positive thing from this entire ordeal was that our original salesman tried to speak to our Lender (for the trade-in) to reverse the withdrawal from our saving accounts so that we could have some money for gas etc while we waited for 3 weeks for the payoff to reach them. His attempt did not work and mysteriously no one at Mossy Ford could explain why a pay-off check mailed to our Lender took 3 weeks to arrive. Then, 3 weeks later we get a letter from Mossy Ford saying we owe them $69 because the payoff amount for our old vehicle was lower than what they expected! Never again will I deal with Mossy Ford or Mossy