Used Cars for Sale at Mossy Nissan in Houston, TX

david

Nov 19, 2016

Sales consultant Talal Star greeted me at the door and away we went great service and very helpful with questions and financial services available to me. Then I talked to sales management Mark Panyard. Mark went way beyond my expectations what great service team at mossy Nissan with all the fine service I received i bought a car at a great price.

Return Customer

Nov 14, 2016

Being a very busy sales rep, I needed a dealership/salesman who would listen to my needs and offer me the best deal possible without the constant "hounding" like other dealerships. Melvin exceeded my expectations, respected my wishes and was extremely pleasant to work with! This is my second vehicle to purchase from this dealership - driving 30+ miles is WELL WORTH IT. Thank you Melvin - you are awesome!

Pathfinder Newbie

Nov 12, 2016

I was very pleased with the friendly and professional service at the dealership. I called to make an appointment so I could test drive the new Pathfinder. I was accommodated right away. Willie Saunders drove with us and answered every question we asked, added more information and shared new features. We were very impressed. Since the purchase, Willie Saunders has continued to help with questions about the vehicle. We highly recommend this dealership for its friendliness and professionalism.

Hannah117

Nov 9, 2016

Very happy with the process!! It was awesome! They went above and beyond. My daughter left her purse and Harold even went in Sunday to make sure it was there and met us with the purse! Love them

Lalit Chilana

Nov 8, 2016

Brittany Huffman is the reason that we bought a new Nissan Rogue from Mossy Nissan. She was friendly, witty and genuinely interested in helping us out. She went out of her way to make sure that we got what we were promised. She was not present at the time of signing the papers so she assigned the responsibility to Mr. Melvin Watson. Mr. Watson made the entire process smooth and efficient. He was courteous, professional and helpful throughout this process. We were never forced or pressurized to make a quick decision by anyone at Mossy Nissan which is what we loved. Mr. Watson explained the useful features while handing over the keys to us and reminded us to come back at anytime in case of a question. We highly recommend Mossy Nissan and their team to everyone looking for quality service at a reasonable price.

Rmelton

Nov 8, 2016

I contacted the dealership through the Car Pro USA site and connected directly with Ashton Mossy. Ahston's team led by Sales Manager Mark Panyard and sales Consultant Floyd Chambers greeted me with professional courtesy, and a commitment to providing the right car and and best available price. Floyd took time to listen, search out vehicles and explain the features most relevant to me. Mark was ever present to make sure I was receiving the best experience possible. On the business side, Brent DeMoss was efficient, professional and helpful as we closed the deal. I understand Ashton Mossy also weighed in to provide a truly competitive price consistent with the Car Pro USA commitment. Altogether the car buying process at Mossy Nissan was terrific.

prysko2002

Nov 5, 2016

After l left mossy nissan because the sales consultant l initial met could not help me and l did not like his service; but fortunately another sales consultant Mr. Jerry Okoroji called me and promised to take care of me if l came back to the dealership. I went back and he kept his word and l drove out with my brand new 2016 nissan rough. Good job Mr. Jerry Okoroji.

GUILLERMO MARTINEZ SANS

Nov 3, 2016

Floyd Chambers understood our needs from the very beginning, Mike Mesrahi did his magic to make the numbers work, and Sidney Thomson implemented the whole thing. Good teamwork!

bengebe

Nov 2, 2016

Very easy to work with. Made the experience pleasant. They made sure that I was well taken care of and I would recommend them to anyone.

fishhead

Nov 1, 2016

I bought a new nissan, saleman was Michel Delasse sale mgr was Mark Panyard. They were very good, they went over everything with me. the price was very good.

MonteCarlo

Oct 31, 2016

I bought my Sentra from Mark Panyard and I love it. I got a great price and really like the car. I'm getting great MPG would come back to Mossy Nissan again.

Jasonjimenez25

Oct 30, 2016

Best dealership . Very good services .Micheal Delasse was the best guy who help us get the right car and the right price. Thanks Mossy Nissan the best Dealership in Houston TX

Very Satisfied Customer

Oct 30, 2016

From the moment I walked through the door and drove away in my new vehicle, Mr. Melvin Watson and Mr. Jerry Waddy provided an exceptional car buying experience!!!

Swvans124

Oct 28, 2016

Melvin always takes care of us. He has helped me, my mom and now my brother pick out and drive off with our cars!! Thank you to Melvin, Johnny Pho and Alfonso Gutierrez for all your help!

Robert

Oct 28, 2016

This was one of the smoothest car purchases ever. I live ~30 miles away from the dealer. I called and they located the exact vehicle I wanted. They brought it in from across town the same day. I negotiated the price and financing. I could have picked it up that day but I waited until the next day. I was in and out in a little over an hour. One of the best experiences I have ever had. They have my Nissan business from now on. Love the new Armada!

payne123

Oct 27, 2016

with out a doubt this is the best dealership to get a car best quality customer survice I have ever had. the salesman really made me feel confortable and got me the car I wanted.

S Grays

Oct 27, 2016

Satisfied CustomerBefore choosing a dealership, I did my research and from the reviews this was the best place for me to purchase my new vehicle. From the moment my husband and I walked through the doors we were immediately greeted by a salesmen (literally no waiting!!!!). I knew exactly which vehicle I wanted and I was shown several options. Salesman, Willie Saunders took care of our every need and made us feel relaxed through the whole process. He was very attentive to our needs and concerns and answered all of our questions. I would recommend Mossy Nissan to all of my family and friends. What an awesome experience from beginning to end! Many thanks to Mossy Nissan and Willie Saunders for an amazing car buying experience!!!Sandra G.

Michael

Oct 26, 2016

Melvin went the extra mile to make sure we were taken care of and we got the vehicle we wanted. I would gladly go back and have Melvin to help me with my next vehicle. He doesn't just sell you the car, he gives you first class quality service that can't be beat!Armando took his time when we were looking for the vehicle we wanted, even though it was close to closing he didn't rush us, and answered all our questions, even allowing us to take a test drive after they closed to make sure we got the full feel of the vehicle.Both these guys made this experience one both my wife and myself were pleased to deal with and we are even thinking if replacing her vehicle soon!Sidney in finance made the paperwork seem effortless and simple when I know it isn't always that way when dealing with dealerships.

Albert

Oct 25, 2016

I went to Mossy Nissan to look at an Altima and Frederic did an amazing job showcasing the car and explaining all the safety features. When it came time to discuss pricing, he was extremely helpful and very quick to get all the paperwork done. Really genuine person and extremely helpful. I met Mark and Alfonso as well and they were helpful as well to answer any questions I had about financing/purchasing the car. Awesome team there and great experience at Mossy Nissan!

gloria ramirez

Oct 25, 2016

Mr Stuart Saims, is a very friendly, helpful salesperson. I have bought many cars before, but nobody explain the features of the car before to me.

Isaiah3317

Oct 23, 2016

I recently bought a 2016 Nissan Sentra from mossy best experience easy quick and I got what I wanted no problems! Really happy with my new car.

jeanine Cepon Geier

Oct 21, 2016

We recently purchased our Nissan Rogue from Mossy, our experience was so pleasant, the service we receive is great. The salesman Abraham had the best customer service, he listened to what my husband and I needed and delivered. The sales manager Mark Panyard was very professional and answered all of our questions. Overall this team made our car buying experience one of the best. They are a joy to work with along with great services after your buying experience.

womanbuyingcar

Oct 20, 2016

I called this dealer on a Saturday morning told them what I wanted because it had the best rebates from my online search. I told them I would be in around 2pm. I drove my Murano for about 15 minutes. The manager gave me a great deal (thank you Mark!). I went into the finance dept and I was out of there by 4ish (thank you Brent!). As a woman buying a car on her own these guys treated me like I knew what I was talking about and respectfully. I had a great experience from start to finish!

Linda

Oct 20, 2016

Both the Sales Manager and the Salesman were awesome working with me. I wasn't sure which model would work for me and they both were very patient and helpful pointing out all the differences and options. I never felt pressured which I appreciated most of all. I will be a repeat customer and have referred several of my friends to Mossy.

kwaldvogel

Oct 20, 2016

I recently purchased an Altima from Mossy Nissan and was very impressed by their customer service, professionalism, and knowledge about the products. I would recommend visiting this location if you are interested in purchasing a vehicle.

Brittany

Oct 19, 2016

I had a problem with the service department, but the salesman and sales manager were very helpful and accommodating. They were very friendly and did all they could to make things right. I would definitely recommend them for sales.

Jeff Williams/Judy Cottrell

Oct 18, 2016

The sales manager and salesman met all of our needs. Very courteous and helpful finding the right make and model. The brought up the different options that we work from. All in all a wonderful experience.

Norberto Cardenas

Oct 17, 2016

Encantado con Armando Flores. Me brindo un magnifico Nissan Sentra 2016. Que me impreciono...no me esperaba ese explendido auto..Moy bonito y limpiesito..Les recomiendo la Mossy Nissan...

Yudier

Oct 17, 2016

Muy encantado con la magnifica atencion de "Armando Flores". Quede muy satisfecho con las ofertas que me brindo el dia que saque mi auto.Un brillante Nissan Sentra del 2016. Les aconsejo que vallan a la Mossy Nissan.

Altima2015

Oct 17, 2016

Estoy muy contento con mi Nissan Altima gracias a Armando flores y su equipo muy bien entrenados ,fui contactado varias veses antes de comprarlo y despues, gracias a todos

Escoto, Rosalina

Oct 17, 2016

Great service, super nice staff I was able to leave with my very first car. I was helped by Victor Martinez he helped me with absolutely everything and answered all my questions. Thank you so much Nissan I couldn't be happier with my purchase.

melz1030

Oct 17, 2016

Mossy Nissan has provided me and my family with the best car shopping/buying experience! My mother and I have purchased/leased a total of 10 cars with Mossy Nissan and continue to return because of the great deals and awesome staff. The sales and finance team have always done their best to accommodate for my busy schedule and get me in and out as quickly as possible. When I first started shopping with Mossy, I was in a challenging situation and between the efforts of my sales person and Harold Bailey I was able to leave the dealership in the car I wanted at the price I could afford! The sales staff is there to sell you a vehicle but I have never experienced pushy or aggressive behavior that would make me not want to return. They have always been respectful of my choices/preferences and most importantly budget! I have always been 100% satisfied after every deal and never felt buyers remorse. I have referred several other people to Mossy who have thanked me and confirmed they share the same experience. Nissan manufactures great vehicles and Mossy definitely delivers the best customer service. If you are looking to purchase a Nissan go to Mossy and ask for Harold Bailey!

Lieuen

Oct 17, 2016

From start to finish the staff treated me as a valued customer with courtesy, respect and efficiency. The vehicle met my expectations and the sales and financing experience was all I could hope for. In all ways I felt that the staff was working to create a customer relationship and not just a one-time sale.

Xiomara Alvarado

Oct 16, 2016

Armando worked hard to get us the best deal possible. The entire team was great and worked to meet our needs. I would defenetly recommend this dealership to anyone looking for a great experience.

The Chapins

Oct 16, 2016

My husband and I are repeat customers for over 15 years at Mossy Nissan. They are like our extended family. We always use their service department and body shop. We have never been disappointed in any way. They stay familiar with us and our vehicle history. We always feel they go out of the way to be sure we are happy with a big smile from the inside out. When we have purchased our vehicles they work with us until we are completely satisfied and feel we made a great deal. If you are looking to buy a car from a dealership that will stand behind you, Mossy Nissan is it. We feel it is like home.

tbone1323

Oct 16, 2016

I just wanted to take the time to say a little something about the fantastic team at Mossy Nissan. Also special thanks to Mevlin Watson(Sales) and his associates Harold Bailey(Sales) and Sideny Thomson(Finance). They did a wonderful job in making my wife and my dreams come true in getting the vehicle we really wanted. It truly was an awesome experience done with ease, confidence and professionalism. Thanks Again.

ELDOUSS

Oct 15, 2016

Went to by a certified pre-owned and walked in by mistake to the new car sales building. Got greeted by MD the salesman and he was great from there on. Couldn't agree on a price for my trade in the first day but I ended up coming back and we managed to strike a deal. The only reason it's not 5 stars is because the used car sales manager was an xxx. He basically told me to come back when I am serious about making a deal the first time. Highly recommend MD as he follows up and makes sure the deal is done. Il est magnifique et parle let francais pour tous mes amis francophone

James

Oct 15, 2016

When I called , Torry in internet sales told me to consider a V-6 Altima .Mark Kirchner is Ued Cars too the time to appraise my trade-in, and walked me through the steps they use to fix a value on a trade, including Auction prices around the country. He was very helpful and gave me a solid number on my trade-in.In the New Cars Department, manager Mark Panyard was friendly and attentive to my needsas I went through the purchase process. Finance manager Chris Gee guided me through the paperwork and handed me the keys to my new Altima.

jrawlinson

Oct 15, 2016

Fast, professional service. Both the Tal and Mr. Gee in finance made sure I was completely satisfied before the deal was closed. Would refer anyone looking for a Nissan to this dealership.

Lea

Oct 13, 2016

This was the best experience at a car dealership we've ever had. I went through the CarProUsa website and Mr. Mossy himself emailed me immediately. He referred me to Mark Panyard, the Sales Manager and we were able to make a great deal on my 2016 Nissan Rogue with no hassle. Shout out to Kirk Verrett who went above and beyond when we got to the dealership and Sidney Thomson who helped us with the financing and got us a great price on an extended warranty. (Which I never buy but he made it really affordable.) This dealership is over 50 miles from our home but is totally worth the drive for the friendly atmosphere and low pressure experience. I will be recommending them to my friends and family.

clara

Oct 12, 2016

we had great car buying experience at this dealership.Michel Delasse(M.D.) was very helpful, whole process was smooth.we got the car we were looking for at reasonable price.will recommend to anyone to this dealership and M.D.

Sharon Hoyt

Oct 11, 2016

I have a long time repeat customer at this dealership have lease, purchase both new and pre-owned.When looking anywhere else the experience does not compare.Save time, energy and money!Call this team and enjoy your new or pre-owned vehicle.They will prove to you shopping for a vehicle does not need to be hard!Melvin Watson (Sales Consultant), Harold Bailey (Sales Manager), & Willie Saunders (Sales Consultant) Alfonso in finance are an award winning team Alfonso in finance.

Matute008

Oct 11, 2016

Stuart was great showing me all the car features. They were not pushy and the negotiation was stress free. More important they were honest, a rare quality in car sales men. This is the first time I visit Mossy Nissan but it will not be my last . I really enjoyed buying my car, it was an amazing experience

ktwist14

Oct 10, 2016

This is my third time dealing with this dealership and they never disappoint. I feel very blessed to have met Melvin and Mr. B since I have dealt with them twice now and they always have made me feel like family. Sidney was a fresh face for me but he delivered the same amount of great service and time. Thank you to these three great men!

ldwhite31

Oct 10, 2016

Everyone I have encountered at Mossy Nissan from the receptionist to closing out the paperwork. Great customer service. They are friendly, efficient and just a great group of people. You can tell they enjoy working with there coworkers and customers.

Robert C Scheidemann

Oct 7, 2016

Working with Melvin Watson, Mr. Bailey, Abraham Adedokun and Chris Gee is always a pleasure! We just picked up two new Rouges last night!!! Nissan makes great vehicles...this is our 11th and 12th vehicles from this Mossy Dealership!

SAMMER A WEHAIB

Oct 6, 2016

Michael was a great helper, he showed and explained everything regarding my needs.Usually when I try to buy anything, I do my homework and made excessive web search before taking that decision, and when I finally decide to buy I would love to have someone like Michel to finish everything fast in a professional way, so he was a good help.Thanks as well to Brent Demoss from finance, and Mark Panyard for their professionalism and honesty reflect their morals and values, they are the kind of people that you can trust.Thanks again MD, Mark & Brent.

Sunny

Oct 5, 2016

I have been to dealer few days earlier and spent like 7 hours with a Salesperson going up and down with a lot paper and still not get anything at the end of the day before I was introduced to Mr. JERRY OKOROJI at Mossy Nissan. To my surprised, he welcomed and handled everything professionally under 4 hours and we got approved. I WAS HIGHLY SATISFIEDEXCELLENT JOB FOR REAL!

schnoor2013

Oct 5, 2016

Great service! Wonderful nice staff. Process was easy and got a great car. Harold Bailey was so nice and knowledgeable. Wayne was great too! Will always come back here.

Anshul

Oct 5, 2016

I valued Mossy's willingness to achieve a fair price. David Lim took my needs into consideration, worked really hard, pushed the envelope and helped structure a compelling deal. We really appreciated his tenacity in and willingness to help locate the vehicle I wanted.Talal Attar is likely the most non "car salesman" salesperson I have met. He was patient, objective and, surprisingly, common sense driven. He thankfully did NOT do what I have sadly come to dread from all car salesperson - talk as if the customer is financially illiterate by making the most absurd suggestions. Post-sale, he gave us a thorough and detailed orientation to our new vehicle. Unlike others salespersons who rush through this post-sale step, Talal's wasn't at all rushed. At one point, when matters got a little hairy, the Manager, Mark Paynard, stepped-in and made things right. That speaks volumes about the dealership's management.I would recommend them over most of the other dealerships in town. Relatively speaking, dealing with them is a lot easier and smoother than others.

Lili

Oct 3, 2016

This was probably the most easy going and friendliest dealer I have dealt with. I was satisfied with my final asking price and the financing was straightforward and quick. They even dropped my driving car off for me so I could drive out with my new car! Thanks again Willie, Johnny, and Chris!

Amy Elizabeth Stark-Cote

Oct 1, 2016

Highly recommend Mossy Nissan, and sales consultant Beau De Clercq, he was thoughtful to my needs, felt no pressure, got me in vehicle I wanted, very knowledgeable. I've referred family and friends to Beau for their next new vehicle purchase and I would definitely go back to Beau as well. Amy Elizabeth Stark-Cote 2016 Nissan Altima.

Clauuuud

Oct 1, 2016

Armando was a great help with wonderful customer service! I was able to get my Nissan sentra with no problems. Really appreciate this location. Thanks!

Sharon Hays

Sep 30, 2016

My "vehicle shopping" included several dealerships and ended with Mossy Nissan. My first phone conversation began with Mr. Fritz, who was extremely pleasant, professional and encouraged my visit to Mossy Nissan (Mossy) with saying "Melvin Watson will have VIP Parking available for your arrival". Well, I arrived and felt like red carpet had been laid, and VIP Parking was available. Melvin Watson greeted me by name with a pleasant smile and hand shake. I thought he would be doing a lot of sales talk and showing a lot of vehicles, but instead Melvin escorted me to a 2016 Nissan Altima SL (Pearl White with Beige Leather Interior and Moon Roof), that was parked near the front door, and said "it is ready for a ride" and opened the door for me. I felt so comfortable driving while Melvin pleasantly and informatively shared the features, including the engine, of this very nice vehicle, which highly impressed me. Upon returning to Mossy, I met Harold Bailey, Sales Manager, who is equally pleasant, informative, professional and friendly. Alfonso Gutierrez, Finance, who too is pleasant, professional and friendly, prepared the papers for the SELL that had taken place.I highly grade, applaud, appreciate and recommend each of these gentlemen who are MAJOR ASSETS for Mossy Nissan! Thank you and best wishes to each of you! Sincerely, Sharon Hays

Lisa Lara

Sep 30, 2016

I've been a loyal Mossy Nissan customer for over 9 years. I have always left the dealership feeling as if I just won something. I've purchased 3 of my own vehicles.. took my husband to Mossy and my Brother in law knowing they too would find what they wanted at the price they wanted.

tranc9

Sep 30, 2016

We just bought a 2016 Nissan Murano Platinum from Mr. Floyd Chambers of this dealer. he was an excellent help. Great customer services. Will prefer him to my inner circle.

Espen

Sep 30, 2016

Very friendly and professional service from the moment I walked into Mossy Nissan Houston! Melvin quarterbacked me through all the departments in a very good manner, and I felt that I was an important customer. I was not set on buying a vehicle when I came in, but the level of service and atmosphere in the store removed any concerns, and I was very pleased that we managed to go through the entire process in a few hours! Being a foreign national, the process of getting me approved for finance worked smoothly and fast. I truely recommend Mossy Nissan Houston to everyone that is looking for a new car

Carguy22

Sep 29, 2016

I have never been able to get in and out of a dealership with what I wanted and how I wanted without alot of red tape. Today was different. Melvin ask what I needed then gave me my options and introduced me to Harold who showed great patience and understanding. He explained in detail all of my concerns.. I never felt like just another number. Melvin and Harold are two of the best people not just in sales. They have earned my trust along with my business. I told them the car was for my daughter and they made me feel like family. They are great with time management so go see them you won't be disappointed.

xjuanitahh

Sep 26, 2016

Both the sales and finance guy helped make my car buying experience go as smooth as possible. Victor was real helpful and understood what I was looking for since I was switching from a small car into an SUV. I was able to find a vehicle comparable and affordable to mine since I tend to be picky about my vehicle features.

NissanFan

Sep 26, 2016

I went in to Mossy looking to trade in my old Pathfinder for the new Altima. This would be my 2nd purchase from Mossy and 4th Nissan. Ive always referred Mossy over the other dealers in Houston so I knew where I would get my next vehicle from. Willie Saunders and Charlie helped me get into my new ride. Both gentlemen were very helpful and friendly. While Willie went out of his way to found the car with my requirements. Charlie was very friendly and had me laughing through the ordeal of purchasing a new vehicle. Both gentlemen worked very hard and even helped me remove all my many belongings out of the old truck in to the new car. I am very happy with the service these guys did and I really love my new Altima. Thank you so much guys keep up the good work!!!

Jd9selena

Sep 25, 2016

Our salesman was Beau DeClerq. Incredibly accommodating . He answered all our questions in a friendly manner. He never put the high pressure push on us. He was a delight to deal with. After the sale he was still available to answer a wide array of questions. Our experience at mossy Nissan and with Beau couldn't have been better.

Ricardo Rios

Sep 24, 2016

As soon as i walk thru the door he welcome you with smile, if you have any questions and he doesn't know, he will follow up with you or the service advisor for any technical questions, he is always there for us. The finance dept Alfonso, His manager Johnny they all willing to help us in any way possible. please visit Victor Martinez and ask for him if you want VIP treatment.Ricardo Rios satisfied customer 2016.

Latrice Severan

Sep 24, 2016

I will NEVER go back to Mossy for ANYTHING. These service guys are HORRIBLE. They have serious attitude problems. They let you stand around looking lost, scared to ask can I help you. Then when you go up to one ( God forbid he's not your advisor) they get an ATTITUDE. They are in serious need of more customer service training. I thought this was my go to place since I moved here, guess not. Gotta find somewhere else to go.

Lsalazar79

Sep 24, 2016

100% Satisfied had an AWESOME Experience.THANKS to our Sales Consultant (Talal Attar) for assisting us in a Great purchase. A very polite and patient sales consultant.

Sk8drummer93

Sep 24, 2016

Melvin (salesmen) & Chris Gee (finance manager) worked an absolute miracle for me for the SECOND time!!! I am a returning customer to Melvin Watson and he doesn't stop until you're in the car you want. Can't thank this guy enough, I feel truly blessed. Very hard to beat this dealerships service!

Lgatica4

Sep 23, 2016

I have purchased my vehicles through Nissan since i was 19 yrs old , in San Antonio,Tx. I am now 33. I recently moved to Houston and was having my Frontier serviced at Mossy Nissan. I ran into an old friend from hugh school, at the dealership, who happened to be a salesman for Mossy Nissan, Willie Saunders. He immediately asked if I was being taken care of promptly and Welcomed me to Houston. This was my first time coming into the dealership since my move. He gave me his card and told me to call if I needed anything! Turns out a few months later i did! I was looking to trade in my Frontier and called to see if there were any deals going on for trade-in's. I called him on a Wednesday afternoon and by Friday morning i was in my new 2016 Nissan Altima!! Thanks Willie! I love it!

DAdrie

Sep 23, 2016

I had a great experience with Mossy Nissan. My review is based on the people I came across during the whole process of my purchase. Been there a few times but I have to say the front desk ladies are outstanding. Unfortunately I did not get their names. They had a very good attitude, professional and very helpful. Now, Beau, the sales person,was unbelievably outstanding. His professionalism and mannerism in general made me feel I was dealing with the right person for my purchase. Beau was so helpful - answered every question I had, be it technical or just general. He was also very patient throughout the process - did not make me feel like I was bothering him or something like that - because some people will make you feel like they are bothered one way or another. Also he did not push the sale on me - gave me total latitude to ponder on all info and choices I had on my plate. When it came to finally negotiating on the price, Harold Bailey helped a lot. Again Harold did all he could to explain pricing issues and took it upon himself to make sure we arrive at a price that was satisfactory to me and whatever documents were required were available. Just the right people to deal with. It can't get better than that. after the purchase, I sat with Chris Gee, who went over the warranty plans and was good. I just have to say, if I have to refer someone else I will refer them to Beau and Harold because they will just make your day! These guys are great! I give them a 100% thumbs up.

Sonya J Freeman

Sep 23, 2016

Mossy Nissan has the greatest customer service that I have ever seen or experienced at any auto dealership! I am no spring chicken. I had been going around and around in circles dealing with Tom Peacock Nissan for an entire week. I made five separate trips to go to their location, which is over an hour away from my house, by the way. Only because they offered an astronomical deal that they knew they had no intention of EVER fulfilling.! They did not care about what I had going on in my life nor my frustration level bc they were already at work and they had nowhere else to be. I am actually surprised that no one has dropped a bomb over there. Stop playing with people. God gave me the inspiration to go to Mossy Nissan which is only 10 minutes from my home. Mossy Nissan took care of me in a few hours and I was in and out with my brand new 2016 Nissan Rogue Cayenne Red!! Whooop! Thank you to David Lim, Sidney Thomson, and Mark Panyard. They took great care of me from the front to the back! Love you guys, see you soon.

Ricardo 1980

Sep 22, 2016

Un buen servicio,y amabilidad,y buen trato. Armando flores fue de mucha ayuda para poder llevarme mi 2016 Nissan rogue. Gracias a el y a su equipo me voy muy contento,yo recomendare a mis amistades este lugar.

bracco

Sep 21, 2016

Willie Saunders greeted me the first time I set foot in Mossy Nissan and provided first class response and attention to detail the entire way through the purchasing cycle. He answered every question I threw out and if he didn't know the answer he got it to me ASAP. When the deal was done he continued to provide excellent service assisting me with some aftermarket items and issues. I highly recommend him if you want to be treated the way a customer should be treated. Thx for a pleasant car buying experience Willie!

TBrown

Sep 21, 2016

My name is Tasha Brown, I was is the market for a new SUV vehicle. I would like to thank Mr. Mark Kirchner for taking time out to speak with me about purchasing a vehicle. I knock on Mr. Kirchner office door and ask if I could share some concerns with him, he was very polite and genuine with the conversation. I have never met a General Manger at a dealership who had a great personality and was very polite. Thank you Mr. Kirchner for everything you did with my purchase. Even though Mr. Kirchner is the boss he never treated me as If I was nothing and that says a lot for his morality!!! Let me start by saying there is no other Nissan dealership that has great customer service, great prices, and make you feel like family when you walk through the door. This is my third vehicle from Mossy Nissan. I started to purchase a SUV from AutoNation Nissan in Katy but the Sales manger did not want to cooperate with me. They were very aggressive about me purchasing a vehicle. I explain what I wanted to pay and purchase but in reality they were trying to tell me how to spend my money. AutoNation doesn't have a variety of Nissan Murano like Mossy. I was never pressure once at Mossy when purchasing my vehicle. Mr. Watson, and Mr. Bailey explain everything to me very professional and way my option for me. I was even told to think about it unlike AutoNation who just wanted me to sign my name. If any one is looking for a Nissan dealership who cares about their customer please see Melvin Watson, and Harold Bailey at Mossy Nissan. You will not regret your experience there. I would like to thank the team from doing an amazing job with my Nissan Murano purchase!!!!!! You guys Rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mariadays

Sep 20, 2016

My first time purchasing a new vehicle and my first time at this dealership. I was able to get my vehicle that same day. My salesperson Beau was awesome, Charlie and my finance manager were willing to negociate. It was overall a great experience, and I love my car.

Christana13

Sep 20, 2016

Every person I've talked to at mossy Nissan have been very helpful, you can tell that you guys love what you do and care about the customers as well.

Laura S

Sep 20, 2016

From the moment I walked in Michel Delasse greeted me and made me feel taken care of, I told him what I was looking for an he immediately had something in mind. I've never had a better experience at a car dealership. Michel was a complete gentleman, and a trustworthy person, I didn't feel pressured or hassled into buying a car that I wasn't sure of. Once I found the car I wanted, a Nissan Rogue; we started to look into the numbers. I thought being a first time car buyer, with a tight budget would be difficult but with Michel, and Harold everything came out much better than even my highest expectations. They both worked with what I gave them and came back with a fantastic deal, they truly want to make sure you're happy and satisfied with your car. Lastly, Alfonso Gutierrez in the financial department made it a great end to the experience, he was very respectful and made sure he went over everything I needed to know. Overall, I couldn't be happier with my new car, my experience and Mossy Nissan for making it all happen. I would highly recommend others to check them out!

Patrick32

Sep 20, 2016

You couldn't ask for a better employee. David goes above and beyond what is asked of him. He was able to answer my questions, before I asked them. Very knowledgeable!! I would never deal with anyone else!!

Herbert27

Sep 19, 2016

Being the first time at Mossy Nissan I can say that from the time that we arrived until end we had a great experience. Melvins Watson, Harold Bailey walked us through the process of purchasing out car and I can say it was stress free. Great Job!

glee

Sep 19, 2016

Beau was my salesman. Not only is he very knowledgeable about cars in general, but he is a genuine, trustworthy person. You get that sense of his character when you meet him. That is telling you a lot about the kind of people they hire at this dealership. He genuinely wants you to be happy and satisfied in your car. He isn't trying to sell you on anything you wouldn't be happy with. Jose is also great at cutting to the point, and not giving you the run around. These people are good people. Also, Mossy is known to provide unsurpassed customer service when providing a good deal on your vehicle. I absolutely love my Nissan Maxima Platinum and would highly recommend others to check out Mossy Nissan if they're interested in a reliable dealership.

jenniferabrown

Sep 19, 2016

The process could not have been more seamless from start to finish. Abraham was an absolute gentleman and incredibly thorough with his explanation of the features and benefits of the new vehicle. He was very careful to make sure we understood the technology, not to mention his pleasant and courteous demeanor. Mark Panyard was also fantastic and communicated very well on the ETA of everything. Really helpful to keep the anticipation maneagable. Chris & Janet in finance were great too! Love my new car, love the experience.

Alonzo1133

Sep 18, 2016

Melvin Watson made my experience of buying a car very easy and comfortable. He was very kind and professional, I definitely would recommend him to anyone. Thank you Melvin. I also want to thank Harold Bailey in working with Mr Watson to see the deal through all the way. Thank you once again.

Kpm2431

Sep 17, 2016

When I decided to trade my 2015 Chevy Tahoe in on a murano I visited several Nissan dealerships. It seemed at all the other locations I visited besides mossy all the sales reps I dealt with did not want to work out a deal as I was trading in a car that they didn't value as all websites did. I came to all the dealerships prepared with the nada and kbb print out of my trade and I also had a handful of vehicles at each locations picked out with the Internet "specials" each locations was running for that week. All other locations did not take the time to look at all my little extra work I did to try and make the process faster. Please note Mossy Nissan is approximately 1.25 hour drive from my house. I decided to try out this last Nissan dealership after work on Friday where I got to meet Joseph Alawad. I original was sold on a certified pre owned murano I seen on the Internet however by the end of my experience I ended up with a new 2016 SL. I was very happy with my hole experience. I was surprised that the pre owned manager (Mike) did not try and push his used vehicle on to me. When I ran my numbers and showed both Mike and Joseph that I could purchase a brand new for nearly the same price they both informed me that they would gladly set me up with the right guy (mark K). Joseph and I walked over to the new cars side where I was able to meet Mark. Joseph explained my situation to mark where in turn mark asked myself what I would be interested in. I had already done my homework so I gave him two stock numbers I seen on their website. We were able to look at both cars however I could not make the final decision as this was going to be my wife's. I informed both Joseph and Mark that I would not be able to make this happen today and that I will come back with my wife in the following days. I ended up going back the next day with my wife however I never once received a call, text or email from Joseph begging for my business as this happens at all other dealerships I had went to prior toMossy. When we arrived Joseph had both cars side by side so that my wife could pick. I had not signed any documents that previous day on the deal we had made nor was anything written down so I was a little nervous coming back. Mark and Joseph must have gotten together when I left and put everything on paper because when I came back the verbal deal Mark had made with me previously was still the same. I highly highly recommend both Joseph Alawad and Mark Panyard if you are looking for a Nissan.

chrisnar91

Sep 17, 2016

Armando help me find the car I like. He knows the product really well and explain me details about my car. Mark sales manager is the best!!I recommend family and friends to buy their vehicles at Mossy Nissan

Ladyfourpoint0

Sep 16, 2016

Drove in from Austin, TX to have my car serviced. Upon diagnostic evaluation revealed recent recall. Mr. Watson secured a loaner prior to my visit. Customer service is everything, and am extremely appreciative. Felicia

Usmarshall10

Sep 16, 2016

I have bought a few cars from Melvin. He is always professional and understanding. Its just not about putting you in a car, its about building relationships so that you are happy with your purchase.

nomoresentra

Sep 15, 2016

from getting on online quote to follow up phone calls and e-mails, this dealership was easy to work with and the follow thru after initial contact was more than expected.

franrolon

Sep 15, 2016

Working with Melvin and Harold was like dealing with family. They were able to get the exact cars at the right price and the best terms possible. I actually went to multiple dealerships and these guys were the easiet to deal with and made the buying experience simple and actually fun!

Barrios13

Sep 15, 2016

simple, stress free and fast. Willie saunders got right to work after he knew what i wanted. Kept me updated on my approval status and was straightforward throughout the process. My first car buying experience was excellent! Would definitely recommend anyone i know to him.

Jesusjosephb

Sep 14, 2016

Giovanni was on charge of my nissan Versa, i felt really good with his attention, everything on time and very good in my car, 100% recomended

newcarric

Sep 14, 2016

Both Harold and Willie were great. They understood my situation and my needs and lead me to the proper car and deal. Others who participated in my deal were also very helpful.

Jorherrera87

Sep 13, 2016

Oh man, where to start! We are more than pleased with our experience with Mossy Nissan! Willie Saunders (sales rep) was wonderful to work with, and he's an all-around great guy. I came in wanting the new Murano, and then realized I was stuck between the fully loaded Rogue and the Murano S. Willie was able to determine which car would fit me best based on our conversation. I am happy to say that we decided on the Murano and we are LOVING it. I know it wasn't a money driven recommendation on Willie's part because he actually would have made more $ if he had convinced me to buy the Rouge. But Willie is an honest, straight-forward guy who is more concerned with making his customers happy than earning a few extra bucks...and he knew I wouldn't be happy with the Rogue. The entire car-buying experience was awesome and stress-free! We look forward to being Mossy customers for a long time to come. In fact, we will be back to purchase a new car for my husband in about 6 months! SHOP AT MOSSY AND ASK FOR WILLIE! (also a special thanks to Harold Bailey (sales manager) for his assistance. He is also a great man!)PS- When I went back 2 days later to get my car, Willie pointed out Mr. Mossy leaving in his new Murano (man, I knew I got the right car if Mr. Mossy is driving one himself) and as I was driving home, I started to regret not running up to him and letting him know firsthand of the wonderful car-buying experience we had! So if you are reading this, Mr. Mossy, please know what a wonderful employee you have in Willie.

Jessica

Sep 13, 2016

Hello my name is Jessica, and I would like to talk about my experience while looking for my first car was wonderful! Mr. Melvin Watson and Mr. Harold Bailey were very patient with me as I looked for a new vehicle. Any questions I had they were there to answer them. Mr. Harold Bailey and Mr. Melvin Watson were very professional and had Great customer service! I was very happy with my choice of going to Mossy Nissan. Very welcoming atmosphere, and ready to meet your needs! I was looking for an exact color and model, and Mr. Bailey and Mr. Watson made that happen! And I love my car so much! I would like to thank Mr. Bailey and Mr. Watson, and also Mossy Nissan! I look forward to buying my future vehicles from these gentleman and dealership!

Redmond,Brittany90

Sep 13, 2016

Mr. Watson always does an outstanding job when it comes to pleasing his clients. He operates in Excellence and I appreciate all the hard work and dedication he has extended.

Albert Ceasar

Sep 13, 2016

I could not have ask for a better experience at the dealership it was very rewarding because i have never experienced anything like it before I was relax the whole time we were doing business

Merritt, Sherry

Sep 12, 2016

I had a wonderful experience and loved the professional approach from all involved. Bought a new Altima and got a great deal.Jose and Mark were a pleasure to work with.

CREED

Sep 12, 2016

When I hear Mossy Nissan I immediately think of Melvin Watson & Harold Bailey. They both made my car buying experience an AWESOME one. Thank You!

Stephanie Higgins

Sep 12, 2016

I lease and turn my vehicle in every three years. It is actually an enjoyable experience for me. No stress, no hassle and I get to drive off the lot with a new vehicle! This time was no different except it was the first time that I dealt with Willie Saunders. He was extremely helpful and very respectful of my time. He is a genuinely nice person and cares about people! Harold Bailey has been with Mossy Nissan for years and it is always a joy to work with him! He never disappoints me with the amazing financing he puts together. He is efficient and a great person as well!! I have always been highly satisfied with the service I have received and would never consider going to any other dealership....he has me spoiled!

Paulasimon 77

Sep 12, 2016

Me and my husband traveled from Magnolia, Tx. To get the best deal. I purchase a vehicle with mossy nissian before I had a good experience, that's why I came back. Melvin Watson was a good salesmen he took the time with me and didn't rush me. This is my second time purchasing a vehicle with Melvin Watson. The miles was at least 70 miles.

1kx450

Sep 12, 2016

This was excellent experience would buy from Melvin watson and mossy nissan again would also recommend to friend and family rhe next truck I purchase will be from mossy nissan

KMaloney

Jul 19, 2016

Mossy Nissan is horrible - worst purchase experience ever! Took my son's car in on Tuesday July 5, 2016 to have the windows tinted and brought an issue to their attention that my son wanted addressed. There were spots on the radio screen that wouldn't come off, this Altima was 10 days old. I spoke to the Service Manager Joseph Gonzalez which told Ivan Clovis to look at the radio and to take care of it. Ivan told me that the radio would need to be replaced as the issue was behind the screen itself. Ivan fed me some bs as well as gave me the runaround. Joseph told Ivan to order a new radio and to schedule the installation for Saturday July 16, 2016. I asked for documentation in writing that showed the radio was being ordered. I sent an email to Joseph & Ivan on Monday July 11, 2016 to confirm that the radio would be available for installation for Saturday July 16, 2016 as scheduled. Neither, Joseph or Ivan responded to my email. Ivan called me within 5 minutes of receiving my email to tell me that it would be 2-3 weeks before the radio would be in. I asked why I was lied to & why he had made me an apt for July 16, 2016 knowing it would be 2-3 weeks. Ivan had nothing to say - I ended up hanging up on him. I sent an email to the General Manager David Hruska (same person that responds to these reviews) and to this day he hasn't responded either. Mike Hruska did call after I filed a Complaint with the VP of Consumer Relations of Nissan North America. Mike Hruska is the Service Director of Mossy Nissan - Mike made excuses for the whole Service Department and told me that the radio had NEVER even been ordered as Ivan was instructed to do. Wow - TOTAL Surprise! Mike also told me that the radio would be replaced with a refurbished radio rather than a brand new one! This car is brand new! You're NOT putting a refurbished radio in this car when it came from the Factory Brand New and is a Nissan issue! Mossy Nissan is putting the blame on Panasonic when in fact it's Mossy Nissan that is screwing us over! It's always easier to pass the buck rather than own up to the BS that they're pulling! Mossy Nissan of Houston is a nightmare! Mossy Nissan runs a complete circus and lies to their customer's. Mossy Nissan doesn't pride itself in Customer Service and could care less if the Customer is Happy or Not! Mossy Nissan is a huge SCAM!! Buyer Beware!!! Do your research - don't buy a Nissan but if you must, definitely find another Nissan Dealership to purchase from. Don't give these clowns your $ - you'll regret it!!! This has been the worst purchase ever and we regret ever giving these idiots our business! We have filed a Complaint with the BBB as well as a Consumer Complaint with the Attorney General. We will NOT STOP until Mossy Nissan of Houston takes responsibility for their issue and replaces this defective radio with a brand new radio - and we don't care if this radio has to be taken out of another brand new car! You're NOT getting away with putting a refurbished radio in my brand new car that's now less than a month old. Seems that Mossy Nissan would rather deal with the bad reviews, complaints, etc., rather than just doing the right thing! Mossy Nissan definitely doesn't know what "Deceptive Trade Practice" means!

Jose

Jan 23, 2016

I liked the options that provide for review of the car and sincerity on what to repair in the car.

Robin

Jan 22, 2016

I have the absolute best. Most excellent service advisor, Nicolaa (Nic) Cunalo. He listens, keeps me informed, he is right on with estimate of charges , estimated time, next work needed (a major concern of mine with a 2007 Nissan Sentra), scheduling next appt, adjusting date later if needed.Also, a shout out on Renee, brough time out by Nick to check online to address my service points. She straightened it out, very patiently.

John

Jan 22, 2016

I was greeted promptly on the service drive and the writer who took care of me did an excellent job.

Joshua

Jan 22, 2016

Although your site had a higher pricing and no promotions in oil change, the service tech was able to honor the coupon.

Sherri

Jan 22, 2016

Service Rep, Reggie, was very courteous and wanted to make sure I was taken care of and asked me if I had any questions. Good customer focus.

Lee

Jan 22, 2016

The individuals were honest, had good customer service. My car service and quick and finished correctly. My service tech explained all issue with my car and gave me pricing to fix my vehicle problems.

Olufemi

Jan 22, 2016

It was quick.Alex Rodriguez and his crew were the ultimate professional that they projected when l saw them .Alex is very good guy atop of everything.

Ronald

Jan 22, 2016

The young man that worked on my claim was very hands on and knowledgeable about all the problems with the vehicle.

Wanda

Jan 22, 2016

Ivan was very patient in explaining my car service needs on my last trip. I have a new Nissan Rogue (2014). This was my first service for the vehicle; so I had lots of questions. He was patient enough to answer all of them; including advice for my next service.

David

Jan 22, 2016

I was very pleased at the service that I receivedIt was done in a professional manner and I was informed on the progress .

Susan

Jan 21, 2016

The guys at Mossy Nissan were very helpful. From the service desk, to the parts desk and the courtesy drivers that I had; everyone was just very accommodating and provided excellent customer service. I didn't buy my Nissan at this location, but I really trust this Nissan dealership more that any other in Houston.

Lora

Jan 20, 2016

I must say that when I came in, I knew exactly what I wanted in the next car I buy. My Sales Rep, Sidney Thompson went above & beyond to meet my demands (& I will admit that I was difficult to deal with); poor thing got me almost everything I wanted in my new 2016 Nissan Maxima SL & he & Robert in Financing even made sure my monthly payments were within reason. Being difficult again, at first I didn't think I was going to be happy or comfortable about my purchase; after all, there was going to be a lot of money invested towards a new vehicle & I wanted my money's worth by getting what I wanted. Both gentleman were very knowledgeable; they explained & answered all of my questions; they even assured me that I would drive away a happy woman. They were right, I am very much happy & pleased with my new Maxima. Sidney & Robert did their thing & I respect them even more for having the patience (& perseverance) to deal with a difficult person such as myself. Thanks guys, keep up the good work!

Noel

Jan 19, 2016

Kirk was extremely courteous and professional. He listened to my desires and needs to insure I purchased the vehicle that was right for my needs an my budget.

Katia

Jan 13, 2016

Everyone was nice. They worked with me to get the lowest interest rate. I'd come back for the next car

Carlos

Jan 13, 2016

The care attitude the technical knowledge can do attitude the focus on the issue courtesy the team work positive approach and professional business easy going management assistance desire to succeed love the brand nissan

Tori

Jan 4, 2016

I enjoyed being able to deal with an associate who helped me figure out what I needed in a car. I came in there with only intentions to get a 2- door like my previous Nissan and Willie was very helpful in regards to giving me options. I upgraded to a sedan and I am loving it!

Danny

Jan 4, 2016

We were very fortunate to have someone like Bosco help us on this process. He really took the time to understand our needs and we're very happy with his exceptional service. The dealership itself is very clean and presentable. This is our second vehicle from this location and we were very pleased each time.

Janet

Jan 2, 2016

We leased 2 cars- Altima and Murano through Brad Hajizade and were very pleased with his professionalism and attention to our needs.

Hafiz

Jan 1, 2016

Price negotiation is the biggest aspect. We were expecting a bigger discount since it was the end of the year but overall it was a good compromise.

Rhiannon

Dec 31, 2015

My husband and I were treated as old friends from the first time Willie said hello. Each person we met treated us with genuine warmth and respect. No one tried to sell us a car or accessory we did not want and the team worked with us to quickly settle on a great price for a wonderful vehicle. We were extremely pleased with the entire experience!

Vaibav

Dec 31, 2015

The sales associate was very informative and honest. He tried his best and went beyond to match the price of other delears to make this deal happen. We are very happy with the deal. Mossy gave up saying they cannot match other dealer offer, I had to push the sales team try matching it, they did not and they we're $500 more Than others quote. I just bought it because Mathew was very kind and helpful.

Linda

Dec 30, 2015

Asher's knowledge of the car I wanted and his expert handling of my needs. He helped me accomplish my goals for returning the rental car so I could release my damaged vehicle to GEICO. Not a small feat. I am grateful.

Glenn

Dec 28, 2015

Kirk and Frederic were awesome. I have bought over 8 vehicles from Mossy and keep coming back. I know who can give me the best deal and provide the best service and customer support.

Wyonita

Dec 26, 2015

Venise Hunter, new car sales associate, was absolutely great! I had been researching vehicles for months & had a few bad customer service experiences at other dealerships that I refused to do business with. So coming into Mossy, I had my guards up & prepared NOT to listen to any sales pitch to sell me something different than what I was looking for. Venise noticed my hesitation & she gave me the service I had been looking for; SHE LISTENED to me & it was definitely a pleasure to do business with her. She well exceeded my husband & I expectation!

Karina

Dec 24, 2015

Our Sales Attendant, Bosco, was very attentive to what I was searching for in a vehicle. He took the time to explain different options for each vehicle we looked at. Once I purchased the vehicle, he again took the time to explain what all the different gadgets in the car did. I would highly recommend him to other friends. Also, Robert Delaneo, in Finance, was excellent in processing the paperwork. He too took the time in explaining the different packages/options for extended coverage on my new vehicle. My experience with Mossy Nissan was very stress free and I walked out of the dealership feeling very satisfied with the service & purchase. This is the main reason why I keep returning.

Jose

Dec 22, 2015

Melvin and Mrs Janet and Chris were very nice and very helpful. They were very attentive to my needs and were a true blessing.

Kiera

Dec 14, 2015

The sales associated listened to me and my needs to find a right fit when buying a new car instead of trying to pressure me into a different model.

New Mossy Service Fan

Dec 12, 2015

Nicolas Melo was awesome. I really appreciate his service. Because of Nicolas, I will come back and I will tell many friends.

Yen-Chu

Dec 11, 2015

I was very comfortable, and the sale consultant had patience to explain the paper work and how to drive the new car.

Aibek

Dec 10, 2015

Staff is highly professional and very well organized; knowledgeable about their work and were very helpful in choosing the best suiting option.

Lisa

Dec 7, 2015

Everyone was very friendly and knowledgable. Matthew, my sales rep knows his cars and Janet in finance is a delight. I will be sure to recommend Mossy Nissan to friends and family.

Jennifer

Dec 5, 2015

We have now purchased two vehicles from David Lim. He is helpful, friendly and takes the stress out of car buying.

happy lady

Nov 28, 2015

We brought a vehicle from Melvin Watson ,he really worked hard to get us the vehicle we wanted. Thank you.He's a great salesman.

Sofia

Nov 26, 2015

I liked the fact Bosco Rios didn't stop looking out for us. Our process took around three days and he was very helpful.

Claudia

Nov 26, 2015

Mr. Abraham did an outstanding job in finding the right vehicle for our daughter. For the past 10 years he has been our sale man and as always he goes beyond and above to satisfy our needs. He is so calm, professional and friendly. He definitive is Mossy Nissan's best sale person with his friendly smile and qualifications. Happy thanksgiving Mr. Abraham and thanks for all you ever did for our family. :)

Ryland

Nov 25, 2015

I bought two New cars from Mossy Nissan, everythings are gteat! And I like to visit the new modles all the times.

Joel

Nov 16, 2015

The staff members that tended to me and my family were very attentive and receptive to my needs and wants. They were very informative and went out of their way to make me feel appreciated and valued as a customer. An excellent, seamless, and pleasant experience. Thank you Willie, Janet, and Harold!

Job

Nov 13, 2015

Customer service was the best. Sales man was very professional. I would highly recommend a friend in future to buy a car from him.

Jay

Nov 9, 2015

The salesman (Bosco Rios) was very courteous, informative and professional.The Process was fast and smooth.We had a very good experience.

Yolanda

Nov 3, 2015

Clean and desirable environment. Fredric was a amazing sales person and was very knowledgeable. He had patiene and did everything he could to put me in my beautiful new car. Thank you Fredric the car is a perfect fit for me!

Jennifer

Oct 30, 2015

Sidney and Isaac were very patient and explained in detail how to operate my new car. The test drive took longer than the financing, which was a very easy process! In addition, there was no pressure to purchase. Any customer that chooses Mossy Nissan will quickly realize that the sales associates are not only proud to represent Nissan, but stand by their products and value their customers. It was a great experience buying a car with Sidney and Isaac.

Ronald

Oct 30, 2015

This is my second car to purchase from your dealership. The salesman was very nice and extremely knowledgeable about the car and got us exactly what I was looking for at the price I could pay the same day. He even had the windows tinted that same day. Sidney Thomson is an asset to your staff.

Gabriel

Oct 28, 2015

Mossy truly delivers a stress free, hassle free buying experience. You will be treated more like a friend than a dollar sign. Everyone i dealt with was extremely accommodating. I would like to give my special thanks to Ashley Cox, Frederic Layaud, and of course Kirk Verrett for providing world class customer service.

Michael

Oct 27, 2015

The sales staff made me feel comfortable with the purchase experience. I was never rushed in my decision and they offered more than enough information to help in my final purchase decision.

Osvaldo

Oct 23, 2015

Abigail was able to follow up with my request and Bosco did a great job taking care of my purchase

Anthony

Oct 22, 2015

Mr Adedokun is really knowledgeable about the vehicle we are searching for and very helpful in finding specific needs that meet our goals

Trevoy

Oct 20, 2015

I have always hated dealerships until this weekend. Our salesman, Melvin was such a wonderful help to me and my husband! We have never experienced such great service. He was very attentive, patient, and gave wonderful guidance and advice. e never felt rushed or over looked. Also, Robert from the finance team was also great! He was pleasant and took time to explain and answer all of our questions on the paperwork. We are very pleased and plan to be loyal customers of Mossy Nissan. Thanks for the wonderful experience.

Victor

Oct 19, 2015

Starting at the reception, everything fluid smoothly, Armando Flores attend me with profesionalism, attention to details and make me feel confortable.

Tyler

Oct 15, 2015

I had a lot of trouble buying a car up until I came here. Very friendly all the way around. I really enjoyed the whole experience.

Alberto

Oct 13, 2015

Dealing to your Salesman Asher Nehal, he is very knowledgeable about your vehicle models. He is very good person to deal with, honest.

Debra

Oct 6, 2015

Melvin, my salesman was awesome. He listened to what I wanted and gave me advice on exterior colors that require less maintenance. Sales Director was great working to get me in the Platinum Murano at a price I can easily handle.

Mary

Oct 3, 2015

The best experience I've ever had purchasing a vehicle. My salesman, Abraham, was superb. I researched the vehicle for 6 months and knew exactly what I wanted. Most of the process was via email the day before I went in. It took about 2 hours of my day which was amazing. I wasn't driving all over Houston to different dealerships and playing "back and forth" game. Loved the whole experience!!

Robert

Oct 2, 2015

Abraham did a great job, I was highly impressed with the service he provided. I will look for him in three years when my lease is up. I wish I could give more stars

Eva

Oct 1, 2015

Frederick explained all details of various cars and was very patient. Kirk got the financial side handled quickly. Both were very great and will be sending everyone looking for a new car to them.

Ira

Sep 28, 2015

We appreciated the help of Bobby Jones and Robert Delaneo, who both took the time to listen to us and understand what we wanted and help us buy our truck.

Jatna

Sep 23, 2015

Great Service...! The Way how to Explains very understandable and the Friendliness of Sales Person also Clean of the facility

Rosario

Sep 23, 2015

This is the second time I bought a car at Mossy Nissan and it has been always a great experience to have Al Dorta as the person who took care of my request. I'd recommend him to anyone looking for a car, because he is very professional and helpful. I'm driving my new car thanks to him.

Dianora

Sep 21, 2015

Sidney had all my previous purchase information on hand and ready to go when I went in for my trade-in. He had all my options available, that helped me make my best final decision. Ever since my first purchase at Mossy Nissan, Sidney has gone the extra steps to follow up and solidify our customer relationship. I didn't think twice about Mossy Nissan being the place for my next vehicle purchase.

Chasity

Sep 20, 2015

I'm beyond satisfied with the service that I received. I received the max. amount for my trade in (Altima 2013 S) & left with a new (Altima 2015 SV). There was no sales scams involved & Ashley Cox (Internet Rep), Kirk (Sales Rep) & Chris Gee (Financing) made sure that I understood everything. Thanks again! I would refer anyone to this dealership.

Ashal

Sep 20, 2015

I like how Ms Hunter have knowledge about the products she sells and helps you make the right choice. She took time to explained important details to you and make sure you understand. Ms Hunter is very professional in her field and I will recommend anyone to her.

Janese

Sep 19, 2015

Sales person was not overbearing and very knowledgeable. Everyone during buying process friendly and professional. All questions answered and you are made to feel at home.

Blanca

Sep 16, 2015

I had a great experience buying my first car. Victor Martinez helped me a lot making the right choice. He is super friendly and always had an answer to all my questions. "Thanks Victor"

lino sandoval

Sep 15, 2015

I have to say that i have never received better service in purchasing a new car than with venise hunter. She is most humble, sweet and nice. I would definitely recommend her to my friends who plan to purchase a vehicle in the future. I greatly appreciate the hard work she did and the time she put in :D thank you!

Deborah

Sep 14, 2015

Salesperson Kirk was not high pressure. Answered all my questions. Gave me all the information I needed to decide what package I wanted. Made it easy for me and I felt good about my decision and purchase. Showed me basics so I felt comfortable driving new SUV.

Sandra

Sep 14, 2015

Sales people and Finance people were very pleasant not over eager to sell a car just allowed me to take my time and enjoy the process

Petar

Sep 12, 2015

I liked the way people treated me. I like the attitude and the overall experience. I would say Willie Sounders and Maggie Santillana are great people and professionals and i'm sure the company values them. I will definitely consider buying another vehicle there.

Shirley

Sep 10, 2015

I enjoyed the atmosphere. Most of the staff (sales) were friendly. I bought my second car from Mossy 21 years ago :)

John

Sep 9, 2015

The people at your dealership are all excellent. That is why we returned to buy our third Nissan from you. We bought from the same salesman, Kirk Verrett, that I bought the previous two cars from. Excellent people, excellent service!

Sally

Sep 6, 2015

The friendliness of the people and warm, open atmosphere of the physical plant. Oscar parked my car in the shade for me. And Kirk took over enthusiastically when Al couldn't work with me. Also, Claudia was welcoming and found the right people to work with me.

Rosabell

Sep 5, 2015

The cleanliness of the work enviroment, friendliness mixed with professionalism of all who served me, and ofcourse that water that was served me.

Alexys

Sep 3, 2015

My sales reps are simply awesome. I had originally worked with Abraham A. last year when I purchased a new Altima. I was interested in the Murano this year, and even though he was out of town when I was wanting to test drive and make a trade-in/purchase...he referred me to another great sales rep, Sidney T. Both are very down-to-earth guys and easy to talk to as well to work with. They are adamant about making sure their customers are satisfied and will jump through hoops to help us out. Also, Janet C. in finance is simply awesome, most people dread the financing step when purchasing a vehicle, but the two times I've met with her it's been an absolute pleasure!

Wassim

Aug 31, 2015

I liked th prmise of giving me the car on the same day which was Saturday and not to wait till Monday. Good customer service.

Olufunmilayo

Aug 26, 2015

The Sales person Mr. Abraham that attend to me was so patient, attentive and very professional in dealing with customers. No matter what question you ask him he answered you in a professional way with respect.

Roberto

Aug 25, 2015

Streamlined no high pressure tactics and pleasant demeanor of all involved. I like that the test drive was by appt with little to no wait. My daughter had a romper room so that she was not bored during negotiations. I am very happy with the experience

Amy

Aug 24, 2015

I was so impressed with the service my rep provided. He did a fantastic job and really made me feel special!

Debra

Aug 24, 2015

Ease of Dropping off Car and getting a Rental. I need to be able to get around..........and by dropping my car off - Dealership can do everything they need and I can continue to function. Good for Major Maint. or Repairs that are going to take longer than the usual "Oil Change!

Melissa

Aug 24, 2015

Everyone kept me informed throughout the process with estimates on how long it would take to finish. Staff was helpful and knowledgable. The facility was clean and well maintained.

Anitra

Aug 23, 2015

The whole process went quite smoothly. Bosco (salesperson) was very professional & respectful as was Janet handling the financing. Happy with my car & would recommend this dealership to others.

Edison

Aug 21, 2015

Mr. Victor Martinez & Miss Abigail are awesome. I got there, they took care of us right away and drive out with a car.

Angela

Aug 20, 2015

My experience was great and time well spent. I have had an issue with the ignition on my car for over 2.5 years. I have worked with several techs over the years. Reginald Prater (service manager) and Alex (technician) were able to find the issue (which was also occurring in Infinity cars) and utilize my warranty to get the issue resolved.

Nissanowner

Aug 18, 2015

Poor attitude, communication and service experience. Wish I had never trusted my car to them. I would recommend finding another dealer.

Marva

Aug 17, 2015

Alex, my service rep, was exceptional. He kept be abreast of the service, time, etc. When service could not completed by end of day, he put me in a loaner overnight. I felt he went beyond other typical service reps in kindness, courteousness, and communication. I waited in the waiting area from 8:30am to 6:30 pm on first day.

James Cody

Aug 6, 2015

Friendly, Efficient, Enthusiastic. I saw a car online, expressed interest, got a prompt call from the dealership and was in the next day for a test drive and purchase. Your salesman J. Alawad demonstrated a great knowledge of the inventory when I could not recall the model that I had seen on line and located it very quickly. All the staff that I had contact with were very friendly throughout.

Dorothy

Aug 5, 2015

The young man that helped me was great, he deserves a raise.I don't have his name in front of me but look at my service record and you will find it.

Shawna

Aug 4, 2015

The Assistant Service Manager Reggie was extremely helpful/knowledgeable and kept me informed the whole time. He made everything go smoothly.

Mahyar

Aug 3, 2015

Mr . Alex rodrigez told me , we take care of everything , and they realy fix everything.he is very polite and helpful .

Jenny

Aug 3, 2015

I received prompt service, Jimmy was detailed with information, I was in a rental immediately after diagnosis of repairs, I would definitely recommend friends, the service was amazing.

Terri

Jul 31, 2015

This was a very important day, my daughter getting her first car. The staff was WONDERFUL! Everyone was very professional and very friendly. I was so nervous before arriving, but everyone made me feel so comfortable. It was a great experience for both of us.

Gerry

Jul 27, 2015

Service group looked for the best way to repair my vehicle, and provided a courtesy vehicle to minimize inconvenience to me.

Amber

Jul 26, 2015

Ivan was very helpful, and I felt very comfortable leaving my car with them. I also love that they washed my car. Very nice perk

Zaharia

Jul 26, 2015

I have great support from the whole team(Brad, Mo, Jessica) when looking for a pre-certified car. All polite, professional and helpful with suggestions and guidance. In the decision to buy the second car from the same team ,weight a lot their support. Well done guys.

Nikki

Jul 20, 2015

For the first time in many years Bob Harris was not there, I worked with Naka Boisubanov and he was also great to work with. I appreciate his help. The service technician is important to me and I like to work with a one on one person.

Laura

Jul 19, 2015

I had such an awesome experience at your dealership! Ivan Clovis worked with me and made the process as easy as possible. He listened to me explain my car problem, took the time to come and see the problem first hand, walked me through the entire repair process, and made sure my car would be complete by the end of the business day since my husband was traveling internationally. He is so kind and respectful! I wish every car repair experience was as wonderful as my experience with Ivan. His sweet attitude made such a huge difference in my day. He went the extra mile to make sure my car and I had the best experience at Mossy Nissan. I can not thank him enough for all his help!! I will be requesting him for my next car service appointment!

Dianne

Jul 13, 2015

Understood my problem with the transmission. Quickly got me scheduled and my service person knew I am thinking about buying the Rogue so that was my loaner car. Also he notified me that my issue was covered by extended warranty. Customer Service is just FANTASTIC!! True definition of customer service and one of the reasons I stay with Mossy Nissan!!

Emily

Jul 6, 2015

Extremely friendly and knowledgeable staff. Working with Melvin Watson on our very first new car purchase could not have gone any better. We were overjoyed with every part of dealing with Mossy Nissan

Gary

Jul 5, 2015

I came in without an appointment at 4:30 pm on the eve of a holiday weekend for an oil change. I expected to wait for several hours. My service rep Shelby remembered me and my truck, and she also asked about my wife and daughter and all 3 of our vehicles. The Mossy crew had my oil changed and my truck through the car wash in about 20 minutes! It was a very pleasant experience.

Arlene

Jul 5, 2015

(Chris I think) went out of his way to help me. I had made an appointment the day before for a new tire and was assured there was one in stock (but the girl did not check) when I arrived there was not one. He went out of his way to get me taken care of and brought a tire from the warehouse so I didn't have to make two trips and drive around town without a spare

Carol

Jul 5, 2015

I have not been in for a check up in a while. Alex not only fixed the problem I had but he check my whole vehicle and took care of now/future problems. Thank you Alex!

Marie Irish

Jun 27, 2015

I recently bought a car from Mossy Nissan I-10 in Houston, Texas. The personal service I received was incredibly good. Everyone went out of their way to make the experience patient and comfortable. I would like to thank Melvin Watson, Reggie Prater and Harold Bailey for their professional, kind and patient service. I bought the exact car I requested without pressure. In this note I expressly thank Harold Bailey the Sales Manager taking his time to visit adding to a comfortable experience.

Robert

Jun 24, 2015

My salesperson, Bradley Hajizade, was very understanding and professional throughout the process of buying my vehicle. Even after the sale, I had a concern that he took care of very quickly. I highly recommend Brad as a salesperson with great skills.

Robin

Jun 15, 2015

I have now purchased 3 vehicles from Jerry OK at Mossy - he explains everything and really understands what I'm needing and looking for -from an Xterra (used) purchased for my daughter years ago, to my first Murano purchased on my own after my husband died to my new Murano I'm loving today. Your financing personnel are also patient and helpful. Nissans have been great for us over the years and at Mossy I know I am listened to and treated with respect. Love the service center personnel, especially Bob Watson, again, outstanding service and customer care and they don't try to sell you services and things you don't need.

SAV

Jun 11, 2015

I was shopping a used car in this dealership . It was a very good experience and good service in here. This place is better than other places. Officers are friendly, facilities are good, everything's awesome. Unfortunately we didn't get a goal but it doesn't mean the problems caused by the service or something else. Anyway I still want to buy a used car ,Nissan, in this dealership.

Frank

Jun 10, 2015

This visit went as scheduled and proved remarkable.IVAN was an amiable customer tech an handled my air bag replacement quickly and professionally.Surprise service was the car wash and the unplugging of the window squirters .SUV shined and looked great but the safety of working windshield washers was hugely impressive. Thank You for the unexpected courtesy .

T

Jun 9, 2015

Our car and truck were were so dusty and dirty after several months of no washing and no inside cleaning. After being at Mossy only a few hours, our vehicles truly looked - inside and out - like brand new!! We truly felt we were in someone else's vehicles! We are so happy with the work and the service led by Mike Hruska!

Patrick

Jun 9, 2015

I AM A TESLA OWNER AND GET MY STATE inspection done at Mossy because your guys know what to do with an EV. From the initial call to see if I could do it there again to my last goodbye, this was the IDEAL customer experience. Jimmy was the leader of the pack and engineered a smooth turnaround for me. 30 minutes max, as promised.

Mark

Jun 8, 2015

After nearly three years of withholding services I was promised when I pre-ordered my Altima in 2012, Alex Rodriguez took it upon himself to FINALLY deliver. Until Saturday, I probably would not have referred anyone to Mossy (the seven above would have been a two).

Nick

Jun 2, 2015

Luis was very cordial and my quoted 1 hour wait was 30 minutes. I appreciated that after my simple oil change he walked me to my car and asked if everything was great. Whole service experience was really good. Luis deserves special recognition for great guest service. I will be back for all of my maintenance to your dealership because of him!

Yvette

Jun 1, 2015

Great customer service knowledgeable in maintenance on my vehicle, and extremely reasonable on the pricing, the employees are very friendly and helpful

Steven

May 31, 2015

Very nice experience, great sales rep, he explained all the features of the vehicle and walked us through the process at our pace.

Lisa

May 27, 2015

Reggie at the service desk was very courteous and pleasant to deal with. I appreciated his phone calls and information he provided to keep me updated on the status of my Pathfinder.

Dora

May 18, 2015

I liked the quick service I received at the dealership. The employees were very nice and very professional! I would recommend this dealership to friends and family.

Wilhelm

May 17, 2015

I loved the shuttle service that is available for customers. And the customer service from my service representative. The keep you informed on all service needs and any costs associated with recommended service.

Thomas

May 15, 2015

I was about to take a road trip and my service inspection turned up a nail. What a life saver. Great job

Greyson

May 11, 2015

I was in a bad spot with a car breaking down the day before it sold. Jimmy was absolutely fantastic. He met all my needs and was able to get my car in and out in a day. Phenomenal.

Michael

May 11, 2015

Professional yet caring environment. I felt they were interested in me and making sure my car was fixed rather than just looking at me as a revenue stream.

Dimple

May 10, 2015

Understood that I was in a rush so they were very prompt and finished my work quickly. Very friendly staff as well

Manish

May 10, 2015

Friendly service advisor, did not seem pushy, was very helpful and accomidating. Clean bathroom and waiting area. Nice coffee machine better than old pot system.

Larry

May 10, 2015

Everything was done in a friendly and timely manner. Left with a clean truck with time to run my other errands.

Cherry

May 6, 2015

Dealt with service rep, Shelby at Mossy Nissan on Katy Frwy. She was great and will definitely ask for her again on my next visit.

Olivia

May 4, 2015

When my problem was worse than anticipated, (sludge in oil pan), the service manager (Mr. Gonzales I believe) contacted me immediately and also e-mailed photos taken of the oil pan opened and showing damage. He was kind enough to let me keep my car in the Service area over the weekend. This allowed me time to get a second opinion and weigh my options. Considering the circumstances, those options were going to involve a large repair cost bill or an input of my money to trade in my car as is and get a new one.

Georgia

May 4, 2015

I appreciate the honesty, politeness, and integrityof the service reps. I trust the work of the highly qualified mechanics and I feel safe while driving my car after it has had mechanical repairs. I hope this excellent service continues.

Orlinda

May 3, 2015

The visit went smoother because I made my appointment and they knew what service my car needed! The checkout was easier with the tech

Ashley

Apr 27, 2015

It was excellent! Chris was very helpful he recommended me a few things for my car even though I was going in for an oil change. He also was the first rep to tell me about the dent on my car (which has been there for a year now). He said that you guys could repair it which I did not know. Chris is was awesome, will be going back just for him!

Sean

Apr 27, 2015

The minute I arrived at the service drive, I felt very comfortable and everyone was very friendly. I felt like a guest rather than a customer, and I appreciate that. Jimmy is an excellent service adviser. Thank you!

William

Apr 27, 2015

The professionalism of your service advisor Naka Baisubanov. He kept me updated on the status of the service, he pointed out that I had my tires rotated on my last service call..I had forgotten and put in the request for one. On his own initiative, he noticed a preexisting paint scratch on the left rear panel, went to a storage station, grabbed a rag and the liquid compound and removed/buffed out the scratches. I was VERY impressed. He's got a great work attitude. He loves his job and it shows.

David

Apr 27, 2015

Shelby was very kind, respectful, and attentive. She updated me in a timely manner, and was very hospitable. I also appreciated the variety of complimentary coffee selections available. The complimentary car wash was also a pleasant touch!

Theodore

Apr 26, 2015

Oil change & tire rotation at very affordable prices. Recallwork completed in a timely manner. Complimentary wash.Nothing like driving a clean car out of the dealership. Justa very positive experience...and I am a grumpy, old guy!

Alexander

Apr 26, 2015

Friendly experience. I felt like home. I will recommend Mossy nissan no my friends and i will be back for more.

Alan

Apr 22, 2015

When advised that teh service rep I was attempting to contact had not returned my calls, the manager assigned Jimmy Laguna to oversee my repairs resulting in a satisfactory outcome

Doumonto

Apr 20, 2015

The way I was greeted by the service staff, then my advisor handled all my needs with the utmost professionalism.

Jill

Apr 6, 2015

Emailed dealership with interest in a used 13' BWM 335is. Received a timely response from a gentleman named Mo. Made an offer on the vehicle, and told him it was a one shot deal. He agreed to offer the next day. Submitted our financial information online and got approval that same day within an hour. Picked up my wife's dream car the next afternoon. It doesn't get any easier than that. Great finance department as well. I know how hard it is in these times to see anything online that is good about any car dealership. That is the reason I took the time to write this. People only comment when their experience isn't truly exceptional. I think that is an unreasonable expectation. These guys did everything right, and they never told me something that wasn't true. I didn't leave there hooping and hollering, but they did a great and efficient job in selling me a car. Nothing more...nothing less, and that my friends should be enough.

Nissan Altima

Mar 31, 2015

I could give them just no stars for the treatment the I had today with my car service. I didn't expected to be treated the way I was today! Very unprofessional! We used to use this car service a lot about a few years ago. However, recently, their service have earned more frustration than anything else. Just for Oil change they took 2 hours. Don't use them they make you wait forever The dispatchers forget to fix the issue which you paid and even they forget to check you tire pressure though they marked as checked. Weird!

Emogene

Mar 30, 2015

My customer service rep was extremely knowledgeable and helpful. He made me feel relaxed about the time and quality of work that had to be done on my vehicle. I will ask for his help whenever I visit the dealership for service.

Michelle

Mar 30, 2015

1. The staff was very helpful & courteous.2. The waiting area was clean & the seating was comfortable.3. The drop-off & pick-up area for cars was very nice.4. The location of the dealership was convenient.

George

Mar 29, 2015

The only reason I continue to use Mossy is because Bob Harris is still there. Your service department has gotten worse over the years and you get new people that are untrained.

Auguste

Mar 29, 2015

My experience started off excellent. Unfortunately, a situation occurred which could have made things go horrible. When the bump in the road occurred several individuals came together to make sure the deal still went through. This includes, but is not limited to: sales reps, management, the finance department and the General Manager. Over the top customer service was delivered, they really pulled out the red carpet. I can tell Mossy cares about its reputation and will do anything to protect it. In the real world people make mistakes and they rebounded from theirs exceptionally well.

Syed

Mar 23, 2015

Even though the people are very nice but the service is deteriorating. I have been to this place 4-5 times and everytime I come, the service quality is slowly and gradually going down.

Tammy

Mar 23, 2015

I hate car buying, which is why I was pleasantly surprised with Wes and the team at Mossy. Everything was up front, no hassle and nearly stress free. Wes was extremely knowledgeable about the vehicles and was able to assist me in selecting a model that I would be happy with. I love my new Rogue.

John

Mar 22, 2015

Aaron was very helpful & helped make my experience pleasant. I was also impressed that even during lunch hours, my service was completed within an hour despite the rush of guests needing service as well. Efficient & Pleasant visit compared to other Nissan Service Departments.

Glenda

Mar 17, 2015

I had an appointment and when I got to the dealership, I was seen right away. The service technician told me exactly what was being done and how long it would take! And guess what? He was exactly Right!!!

Cheryl

Mar 17, 2015

It would have been excellent, if I hadn't talked to Mauricio. He appeared to be young and not familiar with great customer service. He wasn't flexible in trying to assist me in getting my car towed by using my warranty services. It wasn't until I spoke with Reggie, that things begin to happen.

Annephylis

Mar 17, 2015

Jonny walden listened to what kind of car I needed,he also did not hurry me up when I told him I needed to fix first my car then I can think about buying the new car and that made me trust that Nissan can get me what I needed. he also called and followed with me when he got a car that I needed he got me exactly what I was looking for.

Kyle

Mar 16, 2015

The assistant manager I dealt with, Jimmy was great at explaining to me exactly what was wrong with my car, how they would fix it, and how long it would take. He made recommendations for future service as well as telling me maintenance I could handle myself.

Mary

Mar 16, 2015

Once I was able to get in touch with my regular service advisor he was able to order the part I needed before I brought the vehicle in. I was able to wait for my vehicle to be fixed instead of making two trip or having to get a rental vehicle. So much nicer that way.

Roy

Mar 12, 2015

the service advisor was very informative and very genuine. he answered all of my questions professionally and in a timely manner.

Clara D

Mar 12, 2015

Bob Harris and Gabriel were very friendly and professional. I was very happy with my service today. Gabriel was very informative and I would highly recommend this to any and all Nissan owners to get serviced here. Thank you for your help today and making my experience great!

Apolonia

Mar 11, 2015

I had a very difficult time getting my appointment but once I arrived I was helped by Shelby. She was absolutely wonderful! Offered me excellent customer service until the last moment. I am truly please with the service I received.

Adriana Maria

Mar 2, 2015

the personnel in charge was very profesional and kind. He observed a high knowledge about the service and had patience to explain verything

Antonio

Mar 1, 2015

Fast and courteous service. Chris, the service advisor's assistant who helped me, was knowledgeable, courteous and polite. He showed a professional, pleasant and friendly disposition, and had the vehicle ready in less time than originally allotted.

James

Mar 1, 2015

Even tho I live "far away" in Cinco Ranch, Katy, I get ALL my service work done at Mossy!! Why? because the service team is great and I always feel valued and important and work is always done perfectly! Joe and his team (Taka, Reggie, Bob) always greet me with a smile and by name!!!

Debra

Feb 23, 2015

Mr. Hruska set me up with Mr. Laguna, had work done. Something new I noticed was my used parts were left for me to inspect(I LIKED IT). Past experience (recent) left me wondering if Mossy would ever return as I remembered and I was pleased with the thought that it had. I can say, I have gone back to telling my friends," take it to Mossy and quit worrying. " THANK YOU, MIKE & JIMMY

Freida

Feb 23, 2015

Courtesy of Service Personnel Arron was very professional and nice. Had my car out in the time he alloted. Offere bottle of water whlle I was waiting.

Michelle

Feb 22, 2015

Jimmy L.(service) has been a great help on every visit.Thank you so much no matter how my situation was you smoothed the kinks out.

Maria

Feb 22, 2015

Shelby made sure to get me out there soon as I was in a rush but also provided all the services requested.

Jerri

Feb 22, 2015

The time that it took for me to be waited on. It was a matter of minutes. Also they try to be as detailed as possible in letting you know what service is needed on your vehicle.

Lynda

Feb 22, 2015

Naka got me in and out in even better time than promised! He was (and always is) courteous, professional yet very personable.

Bella

Feb 16, 2015

Jimmy Laguna is the reason Mossy Nissan is so successful. He treated my wife and I with the upmost respect, courtesy and followed through with every word he spoke. Mossy Nissan has a lifetime customer because of Jimmy Laguna.

Lakeshia

Feb 15, 2015

Even though I was late for my appointment because of traffic they still fit me in and I did not have to wait a very long time to get the services done.

Caroline

Feb 15, 2015

Chris was straight forward about my car. No pressure and he didn't try to sell me something that I didn't need.

Andrea

Feb 9, 2015

Kirk and Chris (in finance) were very friendly and helpful. This was my first time buying a car by myself, and I thought they explained everything very well and in a manner that I could understand without talking down to me.

Lyndon

Feb 9, 2015

I have been utilizing Mossey's express services for oil changes for the past 2 years. They are quick, efficent and polite.

John

Feb 9, 2015

The guys in servicenter and great and work quickly. That service department is why I drive farther from the other Nissan dealer to come here.

Linda

Feb 8, 2015

Reggie was expedient and took extra care of my vehicle as it had come out of the last trip with a little scratch on the facade of the vehicle front bumper. He did a walk-around with me before he took it into service for the recall and it came out washed and in good shape. I love Mossy as I worked there in the early 80's as a salesperson. I drove all the way from South Houston to buy my 2013 Nissan Juke, because I knew I would be treated fairly and I know most of the F&I personnel there. Thanks, David Mossy for coming in and saying Hello; means a lot to me.Linda Charmaigne

Thelma

Feb 8, 2015

MO was wonderful to work with. This was a long distance Internet purchase. I did not feel uncomfortable dealing by phone or email because MO made me feel at ease. I got 'honest vibes' from him which helped me trust the dealership. Great experience. .

Thomas

Feb 4, 2015

great job again.i expected my vehicle to be in the shop all day but my vehicle was done in 2 hours. and my car was washed & vacuumed!! thank you

Robert

Feb 3, 2015

The fact that the service person did not try to sell me unneeded services. the new payment system makes things go quicker.

Cherry

Feb 3, 2015

The honesty and respect of my sale person, Kirk Verrett and the my service advisor, Bob Harris makes my experience at Mossy Nissan Houston Texas worth everything!

Kevin

Feb 2, 2015

Ivan took place of David Linder and is doing a great job! Has been very helpful to me Thanks very great service

Emma

Feb 2, 2015

Aaron was great ... even though he was extremely busy he was so courteous and pleasant. I was impressed by his efficiency and the way he was able to multi-task.

Byron

Feb 1, 2015

Ray was very up front and appeared to be very truthful with me. He was a big help in understanding the previous Extended Warranty that I owned and how to get a refund on the unused portion.

butter

Feb 1, 2015

What a waste of time. Tried to sell me sticker price like I was a moron and would not drop from it. Hate this place!

Gwen23

Jan 30, 2015

My Nissan Murano needed some work done under an extended warranty that Nissan issued for a problematic transmission. After being jerked around by David McDavid Nissan I decided that I would call Mossy, since that is where I bought my car. I had been on the phone with Nissan Corporate for some time that day. Eventually they called Mossy to assist with getting my car towed and getting the work started. The receptionist said she would get the manager to call me back, which he did not do. When I called them a few hours later they seemed very receptive to helping and asked when I would like to bring the car in. Since I did not feel I should drive it in the state it was in, I asked that a tow be arranged (Corporate stated a tow was included in the extended warranty). Michael Hruska was very adamant that a tow would not be included. At that point I decided to call corporate back to verify and said I would call Michael back once I sorted it out with corporate. When I couldnt get a hold of corporate I left Michael a message; my intention was to let him know that I had not been able to get ahold of corporate and would have to get it all sorted out the next day since it was already late. When he called me back his demeanor had completely changed. I started explaining that I had not been able to reach corporate and that it clearly stated online (Q13 - google Nissan Assist CVT FAQ's) that a tow was, in fact, included as part of the extended warranty. He quickly interrupted me and would not let me speak at all for the duration of the call. Out of a 4 minute phone call I spoke for maybe 45 seconds. I wish I had recorded it so that the world could see what an absolute jerk this guy was to me.This is a paraphrase of what he told me: Maam; we certainly thank you for your business in buying your car from Mossy. I can tell that you are already upset with Nissan before having reached Mossy. As it is not Mossys fault that you are already upset I simply cannot risk a poor customer review, getting a bad CSI (not sure what that means exactly) OR ultimately risking MY pay, to service your vehicle. We decline to help you. And then he HUNG UP ON ME!!!So instead of taking the opportunity to turn my day, and my opinion of Nissan, around and be the HERO that took care of my car HE HUNG UP IN MY FACE! I was flabbergasted.Today, 1/30, I called Central Houston Nissan, and spoke with a gentleman named Augustine. He explained that the tow would be covered in the event the repairs are covered by the warranty. That they would foot the bill until the time in which it could be determined whether the issue was covered under that extended warranty. My car was picked up within an hour! Much KUDOS to Central Houston Nissan service department, who will get a GLOWING review from me; one that could have just as easily been received by Mossy. Augustine, with Central Houston Nissan, talked to me this morning after having already been frustrated with, not one, but TWO dealers and he STILL helped me. Although my car has not been fixed yet and I have no idea what will happen with it, I am confident that I will receive the service anyone deserves. I will not be returning any business to Mossy and will spread the word to help my family and friends avoid such HORRIBLE service as well!!! After reading some of the reviews and feedback here it is apparent this is a family business so I am not sure that I will get a response on this since my main complaint is with one of the Hruska gentlemen. My advice to anyone thinking of going to Mossy DONT! If you do, proceed with caution.

Patrick

Jan 25, 2015

Each time I bring in my vehicle I have to bring it back with a new problem. Bob Harris always takes great care of me, but the mechanics always create a new problem.

Heriberto

Jan 25, 2015

Ivan and Reggie were super friendly and got my car up and running very fast. Would definitely contact them for any questions about repairs needed on your car.

Joellen

Jan 25, 2015

I was thinking your charge for detailing was pricy. However, this is second time I have gotten the detailing service. I realized last year that your service is excellent and I my car is like new, even in all the small corners.

Liem

Jan 25, 2015

Naka always gives me the best customer satisfaction! Great fast service. Always notified when my car is going to be ready.

Jacob

Jan 20, 2015

Reggie. He was always there and could help me immediately. He helped me feel like I was being taken care of. His customer service skills are top notch.

Bryan

Jan 20, 2015

I like that the service advisors can now check you out when it is done. It creates that relationship with those guys and speeds the process. Aaron was great. He has helped me before when I've come in for service.

Zulekha

Jan 19, 2015

Reggie is excellent. He, unlike other past service advisors Ive had in the past 9 years, actually Cars about providing me with the best service. He understands that our vehicles our where our families spend time daily and how important it is to make sure that our vehicles are safe for them to be in. He also values our time we take out from our busy lives to make sure our vehicles are performing at their best and makes sure everything gets done. Previously Id have to go back because something was forgotten, despite that fact that the car was there for 2 days and I had to inconvenience myself and drive a loaner. That was so frustrating! Not with Reggie anymore! Thanks Reggie!

Christina

Jan 19, 2015

The young rep approached me and apologized for the wait...I had to wait 45 minutes for someone to ask what service I would be interested in.

Jennifer

Jan 18, 2015

Reggie " huggy bear " is a great service advisor and nice person. He answered all my Q's and the car was ready in a timely manner. I will call him now that Bennie is gone.

June

Jan 18, 2015

The high quality in customer service I always received from Bob Harris is what keeps me coming back to Mossy Nissan.

Mya

Jan 15, 2015

Mr. Prater has continued to be a great help in your offices. He is very personable and greets everyone at the door. I didn't think he remembered my name because I hadn't been to you all in a while and he did. I only trust mossy Nissan with my vehicle. So when in need of major service I come back to houston.

Molly

Jan 13, 2015

Ivan helped me and was very nice and answered all my questions. Also he got an update with me to see how everything was going

Edelyne

Jan 12, 2015

customer service is excellent. You're greeted once arrived on the lot. You're taken care of without a long waite. The fresh coffee, tea, cocoa, water. I appreciate all your staff do on a daily basis.

Richard

Jan 12, 2015

I liked the way I was handled by the Service Technician. He was up front when an unexpected repair was needed. I like that the cashier position was eliminated and the technician handled the total situation

Chelsea

Jan 12, 2015

Reggie, the service technician that assisted me, was very helpful and knowledgeable of all the different types of service plans and products that best suited my needs.

Susan

Jan 4, 2015

Bob Harris is a great service adviser and I trust him withall three of our Nissans service. Excellent Service Adviser.

Carol

Jan 4, 2015

Even though they were extremely busy that day everyone was still courteous. The wait for express service was longer than usual but not too bad.

Norman

Jan 4, 2015

Kirk was very helpful - he knew what he was doing and how to make things happen for the car I wanted. This is my family's 4th Nissan through Kirk. Very satisfied !

Genny

Jan 4, 2015

Your sales person mr. Melvin Watson greet us from the minute we walked in and told us that he would be with us shortly and he did after two minutes, we sat in his cubicle and told him what we are interested in and he showed us in the screen to chose from five based on our specifications, went out looked at the car drove it and went to the office to fill out the paper and went to ms. Janet finance manager and she did a great job as well, and Melvin's boss at the preowned Mossy Nissan Cars has excellent customer service. Melvin is top notch sales person, Janet went through full details of our finance options and explained every thing to us with out asking and when asked to recommend she did. I definitely will go back to Mossy Nissan to buy my husband car soon through Melvin, his boss and finance it through Janet, very easy and smooth process.

Sonia

Dec 30, 2014

Promptness to assist and friendly staff. Staff member took time to have conversation with me and information given on wait time to make my decision.

James

Dec 29, 2014

I love being able to schedule an appointment online. Reggie offered me shuttle service and kept me updated on my vehicle. Easy in and out. PLUS -- I love that you wash and vacuum the car before returning it to customer -- its the little things that keep me coming back to Mossy!

Sondra

Dec 28, 2014

Venice Hunter is a wonderful person. SHe has sold me 3 cars...I appreciate her willingness to get me the best deal. I will be back!

Marijke

Dec 16, 2014

Reggie the service tech who helped me, really took care of things for me and got me a rental when my care was in the shop for the recall service.

Jerry

Dec 15, 2014

All work was explained fully and all work was done within one day. All service personnel that I came into contact with was very friendly and very helpful.

Robin

Dec 8, 2014

I came in for the recommended service due for the mileage of my car. It was a minor amount of work, oil and filter change. Even though I didn't have an appointment, the work was done quickly.

Kristin

Dec 7, 2014

Naka was excellent. He was extremely helpful, explained what my car needed and didn't need this visit and explained why, and he got me in and out of there quickly considering everything I had done. He was even sweet enough to check on me part way through the service to make sure the wait and everything was okay. I'm not sure if I can request Naka every time or not, but if I can I will! I've always had a good experience at Mossy Nissan, but this one was exceptional.

Maricarmen

Dec 4, 2014

everything! Your team took the time to listen, explain and even offer us free shuttle service . . . and all of this done with the highest level of customer service . . . polite, caring and attentive. . . thank you for being exceptional =)

Frank

Dec 1, 2014

Very easy to work with the service rep. Didn't try to up sell on additional services like other dealerships. Only went over what was needed and answered my questions honestly. Really appreciate the quality customer service during my visit.

Tracey

Dec 1, 2014

The people listened to what I had to say about the issue with the vehicle (note: this was the third shop that the vehicle had been taken to to have the problem identified and repaired).

Julia

Nov 30, 2014

you were ready for me at my appointment time, Your representative gave me an estimate, and I was taken home right away, My car was ready much sooner than I anticipated, and you picked me up rapidly.

David

Nov 30, 2014

Jimmy was nice. His communication via phone and in person always kept me informed of the status of my vehicle. He was knowledgeable of the claims process and was very respectful with his replies.

Sylvia

Nov 25, 2014

Bob Harris makes my experience at Mossy Nissan Houston a very pleasant. He is courteous, friendly and processes the paperwork to began repairs in an expeditious manner. He is conscious of time and aware of customers agenda. I will always make appointments with him.

John

Nov 24, 2014

I purchased my Maxima in 2009 and have had all service work at Mossy Nissan. The service team is professional and they only recommend work that is necessary. I am a big believer in maintaining my car at the dealer and it is important to have a relationship with all the service personnel.

Kurt

Nov 24, 2014

Great service manager Jose who substituted for Bob Harris while ill. Work on time and complete - did not oversell

Stacy

Nov 17, 2014

My service advisor kept me informed on the progress of my car and repairs. He explained what the issue was with my car so I could understand what needed to be done.

Jim from Katy

Nov 16, 2014

I have bought 3 nissan from Mossey and will ONY have my cars serviced at Mossey!!! Joe and his service team are the best-bar none!! When I go for service, im not just treated like a good customer, rather Im treated like a good friend, and that is what we have established...friendship! again Mossey service dept is #1...period!!!

Christopher

Nov 4, 2014

Our salesman Melvin was very helpful and helped us get into a much needed bigger vehicle that fit our budget. The finance guy, Chris Gee, was also very helpful. He got us a note that was within our price range and would not let us leave until we were satisfied.

David

Nov 3, 2014

Joe Gonzales' offers great customer service and attention to detail. Joe is friendly, helpful, knowledgeable, and accommodating; a great asset to your business!

Gina

Nov 3, 2014

I liked that Nissan had emailed me some coupons for future service as well as one for a free rental car to use while services were being performed. I definitely used it!

Kristen

Nov 2, 2014

As usual Jairo was extremely helpful. He made sure that I was taken care of completely and arranged everything on the convenience of schedule. The work was done thoroughly and efficiently. I appreciate the outstanding customer service I received from not only Jairo, but from all of the people who helped me throughout my experience.

Sadaf

Oct 27, 2014

Service is always done properly . I Notified when my service is due and also explained what services i need. I really appreciate the pick and drop on my big car service days.

Salim

Oct 27, 2014

I like the way how the service person Naka, treat the customers, very proffessional and very helpfull and his service show a very good experience in providing an outstanding customer service.

Gayelynn

Oct 26, 2014

Everyone from both parts & service always go above and beyond the norm to make sure my car is in the best working condition each time I have brought it in. It's always a great relief knowing that my car is up to par and safe for travel at any given time which is a huge requirement with my job.

Kaylyn

Oct 26, 2014

Reggie Prater was exceptionally polite and professional. Because they had to keep my car for a few days, I was given a really nice Frontier to drive. I may trade in my Juke for the little truck. It gave me an opportunity to test drive it in a non-sales environment. Reggie kept me informed of all progress.

Robert

Oct 26, 2014

Bob Harris in the service depth is extremely helpful, considerate and upfront about cost and in explaining what is needed. He also does not push extra service on you.

rolandawy

Oct 21, 2014

Worst car dealership experience ever! Shady pre finance guy was totally unacceptable and I directly asked salesperson questions regarding how things were being handled while completing paperwork and was misinformed each time. Two salesman trying to sell the same car when we were the first customers there to view and test drive the car after the salesman called and invited us out to specifically view this vehicle....total waste of time and effort! Not sure how they are in business.

Shannon

Oct 14, 2014

My adviser Jairo Perez was really nice and helpful. I liked my whole experience because Jairo treated me like helping me was very important and consequently I received wonderful customer service.

Anouar

Oct 14, 2014

it was my first time to Mossy Nissan, as soon as i pulled the valet and service guys came up to me and offered help, it was a quick in and out, they were very knowledgeable and explained the issue and what need to be done.

Karl

Oct 12, 2014

Keith and Melvin always check with my wife and I to make sure everything's okay in the service department is great

Charles

Oct 6, 2014

Rudy was very helpful and even though it took me several weeks to get by there (medical issues) he was able to set up the appointment to meet my needs and the trade/sale went smoothly.

Elizabeth

Sep 28, 2014

Great service. I was told by Bob Harris how long it would take and it was ready right on schedule. He also checked with me several times.

Shekhar

Sep 28, 2014

It was very good experience. Front desk help me to find warranty on my account and got the task done in timely manner. Will definitely recommend.

Michael

Sep 23, 2014

The new tech rep was great and easy to work with! I think his name is Alex! Loved that I was given a loaner car since my service was over 4 hours! The new process was great!

Larry

Sep 22, 2014

- Quickly met upon arrival- Clear directions were given on where to line up- Team met us to fill up our windshield washing fluid- All team members were courteous and helpful

Kevin

Sep 21, 2014

I was greeted in a friendly manner and was given all the information I needed. One other important thing about mossys service is that they don't make u feel like they're trying to rip u off.

Stuart

Sep 21, 2014

Your service rep Luis was outstanding! He was friendly and willing to listen. We came in with a bad battery and need it replaced quickly. We were try to get home with our 5 day old baby and just really needed fast service. You guys were able to complete the service and wash the car in about 20 minutes. A big thank you to your entire staff for your help and the fast and friendly service. Well done Mossy!

Michael

Sep 15, 2014

The service is professional and prompt. My situation was taken into consideration and a rental car was the best way to make my time efficient. I got the rental car. Service is really good.

Zackari

Sep 14, 2014

My service rep Ivan took good care of my car and made sure I was updated about the service while I waited. He does a great job.

Patricia

Sep 14, 2014

I was a walk-in client with a serious car problem and everyone from the nice receptionist that first answered the phone, to the Service receptionist that assigned me to the amazing Alex Rodriguez as my advisor, to the courteous driver that took me to my work in the morning and the friendly professional young man that brought me back in the late afternoon to the dealership, all were absolutely impeccable in their service, very professional and attentive. Thank you Mossy for making it easy for me to deal with a very stressful day. All of you are amazing.

Ali

Aug 18, 2014

The customer service rep (Naka) was very helpful. Upon my arrival, he acknowledged my request. Got me in, and got me out without any issues.

Kirill

Aug 18, 2014

I have been going out of my way just to come to this dealership for some time now. Naka is my go-to guy, and from the moment I get there always takes exceptional care of me. I have recommended your dealership, and especially Naka as the point of contact, to multiple friends and family who own Nissans because the treatment and service I consistently receive is unmatched by anyone. Thank you for excellent service, and amazing staff!

Danielle

Aug 18, 2014

Everyone was extremely nice, and the service was shorter than the quoted time. I love that you under promised and over delivered!

Lisette

Aug 11, 2014

I brought my car in for an oil change and Michael Muller the service advisor was very friendly and helpful.

Helen

Aug 11, 2014

I'm always treated friendly and professionally. Your Team seems to be very knowledgeable which gives me confidence in the work that needs to be done on my Rogue.

Margie

Aug 11, 2014

Everyone polite, courteous, very professional!Service dept. very knowledgable. On the 7th vehicle from your dealership, no problems encountered--very professional, organized, and friendly. Thank you for a pleasant experience.

Beverly

Aug 10, 2014

Mr. Bobby Jones exceeded all my needs and expectations and I ended up purchasing a far better vehicle than the vehicle I had in mind.

Sven

Aug 10, 2014

Came here cause I have always had a bad experience at Tom Peacock Nissan. My experience at Mossy was MUCH better!!

Joshua

Aug 10, 2014

Everything was so easy. I couldn't have asked for a better experience. Mark Kirchner was the best manager I have ever dealt with.

Pablo Arosemena

Aug 8, 2014

I just purchased a pre-owned 2013 Altima from this dealer and must say that their Pre-Owned Sales team, especifically Vincent Nguyen, was extremely helpful, honest, and professional. He went above and beyond to make sure all my requests were met prior to closing. I'm a satisfied customer and would definitely recommend Vincent/Mossy Pre-Owned if your are looking for your next certified Nissan.

Dolores

Aug 4, 2014

Efficiency, courtesy, promptness of service.I like it that the service rep reviews what was done with explanations. Everyone is always pleasant Also you have a nice waiting area.

Nevzer

Aug 4, 2014

I was dropped off to my place since the service was going to take a while. So this was nice and i didnt have to wait at the dealership.

Rafael

Aug 4, 2014

Although I did not have an appointment (the ignition stopped working that morning), the service that I received was prompt and excellent. I truly appreciated it.

Chasity

Jul 29, 2014

Bob Harris has been my service adviser for 10 years. He's always very helpful, courteous, and gets things done quickly.

Todd

Jul 28, 2014

The assistance I received from Joe was incredible. Jorge checked me in, but was then out for a couple days and I didn't hear from him. Joe jumped in and was great.

Terrence

Jul 27, 2014

I appreciate the fact that they allowed my previous purchases to encourage them working with me on the price of my recent purchase.

Rajesh

Jul 27, 2014

The most important part is that your service people did not try to add unnecessary repair. The service person "John" was very courteous and did everything in a timely manner. If you continue on this path, Mossy Nissan have me as lifetime customer.

Carole

Jul 22, 2014

Everyone is so nice. But most importantly they don't try to hard sell you service or worse try to scare you into it.

Michelle

Jul 22, 2014

I brought my car in about an hour before closing time and my service advisor, Naka, made sure that I was well taken care of. He even noticed that there was a recall on my 2013 Altima and made sure that that was repaired as well during that visit. I had forgotten about the recall - so I really appreciated him being so thorough in the care of my vehicle.

PrincessPeach

Jul 19, 2014

I went in to have my car serviced and I also added to have a detail car wash. I didn't particularly like the cost of $129 since I had to have a key reset from a previous dealers mistake and I had to pay for that as well. But I went and had it done anyways and mentioned to make sure not to throw away the domino that was in my car. Yea it may seem lame, but it is my good luck charm. My grandfather passed away recently and he played dominoes. At his funeral, we each got one domino. Anywho, I went and picked up my car and the domino was gone. I asked my sales representative (Alex Rodriguez) and he immediately took action. He let his supervisor know ( I believe his name was Joe) and they worked really hard. They both looked and eventually found the domino. I am extremely great-full of what they did I did not care that my new key did not work (which they fixed right away). I recommend this dealership to anyone. Great customer service and also great service department. If you need anything, Alex will take care of you.

Ben

Jul 18, 2014

The service is very good! However, the front counters seem to be not so systematic. Sometimes they were messy. The customers did not know what to do and whom to talk to.

Claudia

Jul 16, 2014

What I like from Mossy Nissan is the great service. Mr. Chris Narvaez and Mr. Alex Rodriguez are great. Always with a smile and willing to help and provide excellent service. They have the patience to answer all our quiestions.

thechosen1

Jul 16, 2014

bob harris was very patient, helpful and courteous. thanks

Brian

Jul 15, 2014

Nice waiting area, service rep kept me informed on status of car, car washed for me at no extra charge.

Danny

Jul 14, 2014

My salesman was AMAZING. Shannon was his name. He helped me with the right car, and before went out of his way to be very helpful. He sold me a brand new car, which I am very happy with. My plans was to buy a used car, but the used car had 74000 mikes and just talked me thru it. Great guy.....

Virginia

Jul 14, 2014

I was greeted immediately upon driving into the Service Center & taken to a Service Desk. This was the first "check-up" and I was pleased with the courtesy and professionalism exhibited. The short wait for my car was comfortable and pleasant.

Penelope

Jul 13, 2014

I truly appreciated Jorge's quick and efficient help. I had a pretty tight timeline, and a lot to do, and he got my car in and serviced quickly and finished as promised. He was pleasant and professional. Great job!

Anifel

Jul 6, 2014

Mo was really helpful and made my car buying experience very wonderful. Brent was amazing too! They are very helpful, honest and clear about everything.

John

Jul 6, 2014

Good service, little room for negociations thought. They stay late in order to close the sale. The sales representative was nice and he follow up after the purchase.

Doug

Jul 3, 2014

Naka was very prompt and accurate in his estimated time and gave me great updates on the status of my vehicle.

Clayton

Jul 1, 2014

I received excellent service form Venise Hunter. She was very attentive to my needs and made sure my issues were resolved to my satisfaction. She is really an asset to your company.

Shirley L.

Jun 28, 2014

Friendly atmosphere, friendly employees, comfortable waiting area. Joseph in sales was very helpful and Janet in finance was the greatest!

Linda

Jun 24, 2014

I liked how Bob Harris was able to accomodate the repair while I was on vacation, take the credit card by phone and store at the early bird drop off so I could pick it up on Sunday.

Patricia

Jun 22, 2014

The salesman was honest and the car is just we wanted. The finance man was also so good and quick.

Timmerman

Jun 22, 2014

I brought in my 12 year old nissan and I appreciated that the problem was quickly diagnosed and the car give a through inspection. I now have a few things to bring it back in for. My adviser Alex Rodriquez was great and kept me informed the whole time the car was at Mossy. I also liked the option to drop the car at night, parked in your well lit lot.

Vanessa

Jun 22, 2014

As soon as i arrived i was assisted by Jairo Perez he addressed all my concerns. I am also pregnat and his kindness to offer someone to drop me off so i didnt have to wait was very appreciated. As soon as my car was checked and done he gave me a call and took time to explain all the actions taken with my vehicle.

Marcia

Jun 22, 2014

Honesty and thoroughness of your service. I trust that you will do what is needed and no more, and that it will be done right. I also appreciated your supplying water for us while waiting.

Kimberlee

Jun 22, 2014

I was met with friendly, professionals - as always. The Express Service Rep offered to have my car washed before I left the dealership, all my questions were answered and I was pleased to see the basket of complimentary waters in the waiting area!

Judith

Jun 22, 2014

Ivan in the repairs department and Mr. Isaac in the sales department were so professional and of wonderful help. Them two presented with great customer service. Although I was there for a while but their customer service made the stay worth while. I can't complain.

Kurt

Jun 22, 2014

The service was conducted fast and only took a little while. My carpets where clean as I stopped using autonissan in Katy because I would always get my car bad dirty on the outside and more importantly the inside was dirty.

Noel

Jun 22, 2014

The Service Advisor was very nice, knowledgable and explained all the results of what was done on my vehicle to my utmost satisfaction.

Elizabeth

Jun 16, 2014

the customer service!! Alex Rodriguez did an incredible job with keeping me up to date with the status of my vehicle.

Cherry

Jun 15, 2014

Bob Harris at Mossy Nissan handled my service and he handled very well. Advised me along the way and car was ready when promised.

Jim

Jun 15, 2014

The work is always first rate. Your people are very customer centric. Getting the car wash is a nice extra that I really like.

Linda

Jun 15, 2014

You all made me feel like family! Always everyone at the dealership is so welcoming from the service writer to the sales staff and the service personnel Thank you so much for making me feel special

Jerald

Jun 15, 2014

Came in to get an inspection on my vehicle and left out with a car! Shannon was extremely helpful and made my car buying experience worthwhile! :-)

Ishaq

Jun 13, 2014

I AM MOSSY NISSAN CUSTOMER FROM 1995 WHEH I BOUGHT MY FIRST NISSAN MAXIMA. I LIKE EVERY THING ABOUT MOSSY NISSAN.

Toinetta

Jun 10, 2014

The customer service I received from Ivan was above and beyond any service I have ever received from a Nissan attendant. I have had 3 cars 1 Maxima 2011 an Altima 2012 and an Altima 2013 and no one not even my sales person has been as attentive as he. He was excellent and would be the reason why I continue to visit Nissan off of the Katy freeway

Rosangela

Jun 9, 2014

As usual I can drop my car in the morning, get a ride from Mossy to work, my service consultant informs me later if anything different from the budget provided, and after the service is done he lets me know and I go pick up the car and pay for the service. No complains! Good service!

PedroS

Jun 9, 2014

Excellente service. Good attention and clean facilities.

Miranda

Jun 9, 2014

Even though the service side was very busy, my agent took his time to understand what I needed done. First time to this location. I purchased my vehicle new at the Austin location.

Daniel

Jun 8, 2014

Prompt, professional, clean, and the process went just as a customer service representative indicated when I called in ahead of time.

Chrishonda

May 27, 2014

I recently changed locations where I have my Nissan serviced. Since my first experience at Mossy I knew where I'd become a long time customer. From the prompt attention I receive as soon as I pull up to the ongoing communication when I had to leave my car to be serviced are just a couple of reasons I'd return and recommend Mossy Nissan for service.

Robert

May 26, 2014

I have always received the best service whenever I go to the Mossy service department. Utmost professionalism, top notch service.

Lillian

May 26, 2014

My Service advisor was friendly and very helpful. He explain and showed me why my tires may be wearing down faster. He recommended an alignment. Based on his recommendation and explaination I agreed.

Justin

May 26, 2014

The service adviser was very down to earth. I appreciated his honest and transparent advice about the maintenance on my 2014 Sentra. He has great customer service skills. (I don't have his name, but I know the invoice said "TJ" on it)

Beverly

May 25, 2014

I dropped my vehicle off for a recall repair and it was promised before the time I was given. Good customer service

Emmanuel

May 25, 2014

Communication was great. I liked the fact that the Representative explained gave me information about my tires nearing time for rotation which helped to decide to go ahead and take care of it while I was there. I was made to feel comfortable at Mossy Nissan.

Julie

May 25, 2014

My service advisor (Bob Harris) always knows what my vehicle needs; also answers any of my questions in detail. No pressure on repairs or unnecessary repairs on vehicle.

Pamela

May 23, 2014

Customer Service was excellent Jorge V. Was very professional Eventhough I did not purchase my car to through Mossy but I was treated with respect and gratitude! I will be returning!

Orlinda

May 20, 2014

I came in for a minor problem the tech noticed that I needed an oil change, in addition one of my tires were bad, I felt that the service I got was needed and that the tech really cared that I took care of my vehicle. Great service.

infiniti

May 19, 2014

Serve was quick and easy. Employees are curious and efficient!

RonHou

May 19, 2014

Mossy has been the perfect replacement for our Saturn dealership. Glad we made the initial visit.

Thomas

May 19, 2014

The service you provide is excellent from the minute I pulled up to the service area. I was greeted nicely as I got out of my car and the service personnel that signed me in helped me until my vehicle was complete. Very friendly people!

Sikander

May 18, 2014

Worked with Joe Gonzales and he was very professional and got all the work done in a timely manner. He explained every thing well to me and even offered to schedule the next appointment of me. Have not experienced this kind of professional service from too many other vendors.

Jose

May 18, 2014

The customer service was awesome and the tech that work on my vehicle did a good job I believe the tech doesn't get enough credit there the ones that get the vehicle ready for the road that said mossy Nissan took care of me and my vehicle

Lawrence

May 18, 2014

This is not my fist visit there. I always like seeing familiar employee faces, because it shows at least in my opinion, service department stability. I was there for an oil change only this time, but the truck wash I received, the accepting of a competitors coupon, and the short period of time the process took, were added bonuses.

Adonia

May 17, 2014

First of all,Michael Rusk and his crew were very professionals,they made sure the problem on my car will be fixed properly, and that is what they did. Hats off to them, nice people.

Robin

May 15, 2014

I liked TJ'S, in Express Service, courtesy, attention to detail, and that he that he communicated with me in a positive, respectful way. Basrd on this experience, I will definitely go to him again.

Jose

May 13, 2014

I like how my services adviser MR. Alex Rodriguesz help me out and made sure that I was taking care off the way I wanted and should.

Delvin

May 12, 2014

Friendly Service, Listen to what we had to say concerning the cruse control light coming on. Repair seems to fix it since it the light has not come on since. Makes wife happy which makes me happy.

Barbara

May 11, 2014

Personnel very friendly and make you feel your reason for being there is important to them. You don't feel like a number.

sgira7

Mar 24, 2014

Stay away from the service department here. We took our 370Z there because we were having clutch problems and they quoted us $3,000 to repair. We called around and many mechanics were saying it should not cost that much and don't let them start such a pricey repair job on that car. When we went to pick it up, there was a HUGE scratch on the driver side door. They denied having anything to do with it and said "With a car that has 90,000 miles and has been handled by a tow truck driver, we are not taking repsonsibility." WHAT DOES THAT HAVE TO DO WITH IT? Seriously, unless you plan to inspect your car the entire time it is in their hands, I wouldnt trust them. I wont be taking my car there ever again and I dont plan on purchasing a new 370 with them either.

jimschauer

Feb 5, 2014

I bought 3 new cars from Kirk Verrett at Mossy, and all 3 sales went above and beyond expectation, but I also want to give recognition to the service dept, as I believe the service after the sale is as important as the sale itself, and mossy nissan service exceeds all expectations!When I drive in the service area, Joe Gonzalez usually meets me immediately on he driveway and greets me by make in a friendly way "Hi Jim good to see you, how is everythingetc etc". Then when I go inside Benny the service manager then greets me by name, then Bob and Reggie greet me.in all its like being with "friends "and a very enjoyable experience!!!! all with doing excellent workall in all, if you want to experience a GREAT SERVICE experience< i would highly recommend visiting the team at Mossy Nissan!

Dnissan03

Dec 26, 2013

Everyone in the service department will make things up that you need to do to your car to reach their sales goals. The manager is rude and does not know how to explain anything his employees do or say. Always get a second opinion and stay away from the service department!

jwheeler102454

Oct 14, 2013

My 2011 Juke was having air conditioning problems and Joe Gonzalez really took the bull by the horns and kept the service technicians working on it until they got it fixed. I would definitely recommend Joe / Mossy to anyone having a problem with their Nissan vehicle. Fortunately, all of my service was under warranty so cost was not a factor this time around. I really appreciate the excellent service I received at Mossy and most especially how I was treated by Joe. Big thank you!

marcBreuking

Aug 8, 2013

Poor dealership. The sales personal is rude and arrogant. There is a severe disconnect between their online staff offers and online advertisement and what you get if you really walk in. I would say safe time and stay away. The really fulfill the common stereotype of a car dealer.

Powerkeg

Jan 1, 2013

The team at Mossy were professional and ultimately they were willing to work with me on the pricing. I do suggest that you bring in other offers.

Hussein Gadban

Dec 31, 2012

I went to purchase a used car for my daughter, I was welcomed by salesman named Toni in pre- owned. He was courteous and professional. There was no pressure whatsoever to close the deal. I submitted a price below the asking price and boom it was accepted. My daughter now is driving her 2010 Honda Accord and has taken here friends in a spin or two, they loved the car as well

yildizm85

Apr 15, 2012

I've recently bought a used 2002 Nissan Altima 2.5S from a third party dealer. Before I bought the car I took it to Mossy Nissan to have a Certified PreOwned Inspection check. After waiting 3 hours and a total cost of $253 they came up with a list telling the faulty parts of the vehicle like window, washers, trunk etc. So I trust the Nissan Certified mark and since there were no major problems and I bought the car. After a while I recognized an extensive oil consumption (5 qt at 100 miles). When I investigate the car myself I see the blue smoke coming from exhaust which is a sign of oil burning. So I don't understand how this dealer couldn't find out this (easy to find but expensive to fix) problem. Even me like no mechanical knowledge man can see this problem but the mechanics at the so-called Certified Nissan Dealer couldn't see. As a result I dont want to lose my time for trying the fix the car instead I'm trying to sell it at a more cheaper price. I'm also dealing with the third party dealer which I bought the car. But that was Mossy Nissan which I've trusted in this purchase and very dissapointed me. I'll never go to a Nissan Dealer either for mechanics or for purchasing a car because of this situation. May be I'll never buy another Nissan. Because I don't think that Nissan will honor its name and this Certified mark on the inspection that the dealer made.

captinharry

Nov 5, 2011

needed a 3rd car, found they had a car I would be interested in sent a email with a few question, got a very good business like responce, made an appointment to look & liked the car, its condition, the sales rep & sale manager, drove it out in less than a hour, good price, no hassels very pleasant experince & the best treatment I have ever had with a car dealer. Good folks start to finish.

Myrna

Aug 7, 2011

The overall experience was not stressful. I didn't feel pressured into purchasing car. I was given favorable trade in for my CRV. I was hoping that they would have offered free tinting of windows but had to pay for it.

toneill

May 17, 2011

I will never take my car back to this place!!! I was very pleased with everything at first but once my car sat at the dealership for 2 days I was a little upset. I have a 10 month old and NO CAR. Bennie (service manager) told me that he was trying to get ahold of my warranty department and said that he could never get anyone on the phone! FUNNY because I called and got someone right on the line!!! Then tells me that not everything was covered so he couldnt fix some of the work that was needed. Also really funny because I have a platinum warranty so I call the warranty company and they tell me that it was the dealership (Mossy Nissan aka Bennie) that told them that this was not a warrantable item, not my warranty company like Bennie had said! So thank you Mossy Nissan for wasting my time.

Lexi77

May 16, 2011

I recently got my vehicle serviced at Mossy Nissan and everyone I met there was super friendly! They got my vehicle in and out in a timely manner and were great to work with. It's nice to go to a dealership where everyone truly seems to want to help and enjoys their job- it's definitely not what you would expect from a typical car dealer. My experience in the service dept was such a breeze that when I'm ready to buy my next car it will be from Mossy Nissan.

mdpools

Apr 18, 2011

I have bought 8 cars from Mossy and will buy my next eight also. Very professional andno BS. Quoted me the price and I was out of there 60 minutes later, without any hassle. Whyis that some dealerships feel the need to trick you in some way? Not at Mossy, Thanks again....

aashtekar

Jan 13, 2011

Going to Mossy Nissan is the biggest mistake I ever made. UNPROFESSIONAL, DISHONEST, DISRESPECTFUL!!! I didn't buy a car from them because I had a better deal and in response, they send me an email that its my "bad karma", which is ridiculous! I have all the right in the world to buy from wherever I want and feel comfortable with. I am so glad I didn't buy my car from them. Beware of Mr. Kirk Verrett, who is extremely pushy and who boasts about the dealership being certified by XYZ and doesn't realize its the personal experience that counts.

VladP

Jan 4, 2011

I really enjoy my new 2011 Altima 3.5SR.This was the best experience buying a car. My salesman Kirk Verrett is very professional, courteous and intelligent.He listened to what I said and worked with me without any pressure. BTW I am not an easy person to deal with.The finance officer and entire sales team were very helpful and handled everything in an excellent manner.I am extremely satisfied with my purchase and I will definitely recommend Mossy Nissan to my friends and family.

roshanpujari

Jul 8, 2010

I bought an Infiniti from these guys for what was retail price. The car was good and the salesperson was overly friendly and pushy. The car worked fine for about a year and when I went to sell it, i was told that the car had a BRANDED TITLE. The car's title had a LEMON BUYBACK flag on it. This means that the car was bought back by the manufacturer (Infiniti) because of some major defect that impairs the safety and/or driveability of the vehicle. When I tried to sell this car to other dealers, they said that they would either not buy it, because it was not a clean title OR give me HALF THE PREVAILING rate of such a car. Their rationale was that the branded title stays with the car for its life and devalues the car by more than 50%. I was NOT INFORMED about the title issues by Mossy Nissan at time of purchase. Instead, Mo Almalky simply told me that the fuel guage had to be REPLACED and the Company had done so. THIS IS VERY FOUL MISINFORMATION AND CONSUMER FRAUD SINCE A CAR OF HALF THE VALUE WAS SOLD TO ME FOR THE FULL PRICE. When I went to sell the car back, Alex Pourgoshtasbi, a Manager in the dealership gave me a quote that was much lower than anyone else (because he knew I could not sell it to any other dealer). He asked me to come drop the car off the next day. After numerous attempts on reaching him, Alex never answered my call requesting a time to come back. He obviously went back on the deal. ON MY SECOND TRIP I SAW MORE CARS THAT WERE PART OF "LEMON BUYBACK ". PLEASE BEWARE OF THESE BRANDED TITLES WHEN PURCHASING USED CARS FROM MOSSY AND TRY TO REFRAIN BUYING CARS FROM THEM ALTOGETHER FOR THE UNETHICAL, FRAUD LIKE EXPERIENCE I HAVE HAD.

Jenn1984

Feb 19, 2010

I had a wonderful experience with Mossy Nissan. Everyone was very helpful and willing to go out of their way to make sure I was completely satisfied. I assure you that you will not be disappointed with the whole crew. I dealt with Ashton, Fritz, David, Albert, Kirk, and Brent but even if you don't have the pleasure of working with them, anyone else that is employed there will be more than helpful. As a woman, we usually hear horror stories and always feel like we need to bring a man to the dealership when we go. This was not the case as I went there alone to purchase a vehicle. I felt completely comfortable, well informed, and there was no pressure to buy right now. They understood it would be an important investment for me and allowed me to think about the choices I had. I finally decided on an Acura TSX and when I picked it up it was all cleaned and waxed. Albert sent me off with a really nice #1 key chain for my new set of keys and told me I was #1. The whole team followed up with me to make sure I was happy, even after the vehicle was purchased. I had the pleasure of working with all these guys because they all helped each other out if one was not able to help me at that moment. It was team work!! I would definitely recommend Mossy Nissan to all of my friends and family.

melan05

Aug 29, 2009

First I have e-mailed and a salesman named Thompson called me and agreed on a price,when I went to meet him,he said that he is busy and interduced me to Joseph Alawad and this dude was rude and jack-up the price and told me take it or leave it. I went to Russel and smith Honda and bought a CR-V no hassle no problem. Stay away from Mossy Nissan.