Used Cars for Sale at Mt Ephraim Chrysler Dodge in Mount Ephraim, NJ

Lisa

Nov 3, 2016

Great visit at mount Ephraim Dodge! They worked with us to make a deal that fit our budget! This is our 3rd car from them, they never disappoint! Our salesman was Joe Fabrizzio and he was very helpful and friendly! I highly recommend him!!

Todd Schug

Nov 3, 2016

We walked into the dealership with an idea of what we wanted to spend, etc and Joe Fabrizzio made it happen. Not only did he go above and beyond to help us out and provide excellent customer service, we were also entertained in the process. He knows the business and has a great personality. He made our experience easy and enjoyable. We would highly recommend Joe.

cristinclay

Oct 18, 2016

We purchased a 2016 Dodge Ram from Mt. Ephraim Chrysler Dodge yesterday and it was an awesome experience! The friendly, courteous and knowledgeable service, was wonderful. The salesman, Shannon was so helpful and friendly, he by far has been the easiest and best salesperson I have dealt with. I also want to mention how friendly and helpful the Sales Manager, Giovanni Altieri was...they were both great to deal with!Great dealer and wonderful people! If I buy another Dodge, it will definitely be here!

Cheryl Bruno

Oct 17, 2016

Joe Fabrizzio was very nice and took his time with us. We had a great experience and would recommend him to everyone. This was a non stressful buying experience.

Tiffany195

Oct 12, 2016

Only giving 1 star overall because of how hard the salesman worked to get me into the vehicle... other than that, I'll give no stars. I left the lot with my car on a Thursday & by the following week, I realized I'm not happy with it. I don't want to pay $410 a month for something I don't even like. I would like to return it & have them cancel the loan for me, but they are not helping me out by any means. They keep telling me to call the bank when they are the ones who would have to cancel the loan since it is still a NEW purchase. I won't ever go back, not even to trade in the Chrysler 200 I got from them. I had the car for a week & a half, already have problems with it. They put in a new battery for me, "they said". I have to go pick up the car today.. So I'm stuck with this car I'm not satisfied with. Won't ever go back. So much for trying to satisfy a customer. They got their money for the car & that's all they care about.

Ct99

Oct 11, 2016

Steve and Eric went beyond great lengths to get a deal I could fit in my budget. They were extremely honest and upfront and what exactly was going on and they worked with me to get me into a car

Romin

Oct 3, 2016

I purchased a 2016 dodge challenger scat pack in march it was listed for 45.000 when I got to the dealer and started working with my salesman the sales manager came over and tried to convince me my credit was a tear 5 but I had just purchased a car 2 days earlier from mainline range rover so I already knew that I was a tear 2 and then he tells me that the car was going to be 55.000 do to a 10.000 dollar Mark up on the vehicle so I ended up going back and forth I ended up purchasing the vehicle for 54.000. A couple days later I checked around to other dealer's every single dealer told me the same thing I got robbed my car doesn't have navigation, remote start,or the premium sound system. But that's what happens when your eager and don't do your homework first. I recommend jim pain he's a good guy just be careful when the manager comes and starts trying to up the prices and tell you your credit is not as strong as it really is

Latoyia D.

Oct 2, 2016

Was a little skeptical at first but the staff turned out to be friendly. Sales rep, Eric was great... very professional and did a really good job working to meet my needs.

Bk24

Oct 1, 2016

I would highly recommend this dealerships and everyone involved in my experience very friendly and courteous . Larry Cramer went above and beyond to make sure my expiernce was quick timely and would not stop until I was satisfied . Thanks my emptaim dodge

Gottacar

Sep 30, 2016

On Sept 30th I went online and found the car I wanted. I completed forms online and was contacted by call them text within 30 minutes. Once I arrived at the dealership I was greeted by Eric Spinelli, who turned out to be my salesmen.I could tell Eric was the new guy but he did a great job assisting me with selecting a car. He didn't know most answers to my questions but got the answers. I didn't get the car I wanted. And the price was a bit higher than on the internet but I did purchase a car.Bob was GREAT! Finance guy...not pleasant.

Mikeyt0519

Sep 30, 2016

Mike sannutti was very helpful. Worked with us to get the best price possible for the new truck. He answered all of our questions and even took the time and helped set up the new insurance. Would highly recommend seeing Mike for your next vehicle purchase

Jessejwalsh

Sep 23, 2016

All in all the best dealership in the Philly/ South Jersey area that I have been too. They don't use shady tactics rather work with you to figure out the best option for you to leave with the vehicle you desire.

kwifish

Sep 22, 2016

This past weekend I had the distinct pleasure of dealing with one of the finest dealerships that I have dealt with in many years.It started with Dan Swartz, sales rep and probably the youngest on their staff. He war very efficient in his efforts to find what I wanted.Next was Dean Gagliardi, Gen Sales Mgr who tried to find me the vehicle I was looking for, Registering the vehicle in another state gave him more problems because of different discounts authorized.He could not locate what I wanted in this area so recommended I order from factory.During my conversations with Dean, Alex Epshteyn, Gen Mgr was involved and really went beyond what is expected.Having spent 30yrs in the Army with more than 20yrs in Mid-Management, I can honestly say that the operation at the Mt Ephramn dealership is above normal. I would have been honored to have worked with them in the Service, not had them work for me.I don,t beleive you will find another dealership that can match their desire.

Bill1010

Sep 21, 2016

These guys went above and beyond placing me in a brand new vehicle. I did not have enough established credit to lease the vehicle I was looking for, but these guys worked their butts off to secure financing so that I could drive off the lot with a new truck.

Tee

Sep 21, 2016

Larry Cramer,from Mt. Ephraim Chrysler Dodge dealership was a great person we connected and had fun finding me a great truck. very nice experience for all come check them out

Pastor Pat and Amanda

Sep 19, 2016

Mr. Steven Folbaum our salesman was extremely courteous and made us very comfortable. He made each step of purchasing a vehicle a positive experience and he listened to our every request. We will be sure to recommend Mt. Ephraim Chrysler/Dodge to our family and friends. Pastor Pat and Amanda

Natasha Simmons

Sep 17, 2016

Our sales person was amazing, walked out with not one but two vehicles. Love this place will be doing lots of referrals. The best prices in town for sure.

Chanel Matthews

Sep 17, 2016

With my credit not being so good Mr John Labarca helped place me in a 2016 dodge journey... He made sure I was happy when I drove off the lot ... thanks John I will recommend u to friends and family

Jessie

Sep 17, 2016

Excellent service for a car dealer. Would definitely reccomend to others. Also would come back for further service and business. Very professional staff who didn't waste our time when working up our numbers. And administrative paperwork.

gtpowers2

Sep 15, 2016

I always found the car buying experience intimidating and full of pressure. But my time and car buying experince was unbelievable. Dan was a wonderful salesmen who was extremely helpful and full of car knowledge. If you need to find the best deal around. Go to mount Ephraim dodge and ask for dan!

mike brassill

Sep 15, 2016

I had an issue they resolved it im happy. I talked to the general manager everything is resolved and im feeling goodthey back their vehicles

LeneeMG14

Sep 12, 2016

I thought, Steve Folbaum was going to be typical. He wasn't! He was awesome! My situation was less than stellar, however, he worked with me. Steve talked to me not at me!! I recommend that you ask for Steve when you visit Mt. Ephraim!!

Gianna_119

Sep 11, 2016

Three years ago, I went to Mt. Ephraim Dodge to get my a car; so, I decided to look online at the used inventory Monday. (Obviously I had a good first experience since I went back, right.) Online they had the EXACT car I wanted. I sent an email and I was contacted no less than 2 minutes later. I went over and Joe Fab was aaawwwweeeesssooommmeee!! I was already sold on the car and he did a great job to make sure I left happy.....and with a new car. As the kids say his customer service was in fleek!! He was professional, personable, and funny. He didn't make me feel like just another sale he needed. He wasn't wrong about me loving the new car; because I DO!! I would definitely recommend!! If you go over, tell them Gianna sent you!!

Ram man

Sep 10, 2016

I have bought two cars from mt Ephraim dodge. And couldn't be happier ....they work with you every step of the way ....very easy to deal with

Kim8715

Sep 10, 2016

Just bought our second vehicle there. They are extremely friendly and helpful and went above and beyond to make sure we had a vehicle we wanted in our price range. Also they made sure to have us in and out quickly due to our kids being with a sitter. Will definitely be coming here for all future purchases and recommending to family and friends.

MICHELE MARINARI

Sep 7, 2016

The minute we walked in to Mt Ephraim Dodge, we recognized the gentleman that sold my husband his Grand Cherokee SRT earlier this year, Giovanni Altieri. If for nothing else, just go in and say hi to this guy. He is that awesome. He directed us to a new salesman at Mt Ephraim, John LaBarca. We were a little hesitant to work with the 'new guy' but we gave him a shot. John was a breath of fresh air and could not have been any less 'high pressure' if he tried. He was funny, genuine, professional and worked his butt off to make us happy. He found my husband the exact truck he envisioned in his head, a blacked out 2016 Dodge Ram, and the price was JUST RIGHT. My husband mentioned that we were also in the market for two work trucks for our business, also Dodge Rams. Giovanni was working on finding us two identical trucks within moments. John and Giovanni both found us exactly what we were looking for AGAIN! We walked out that day purchasing three brand new pick ups and we never once felt pressured, intimidated or like we were being taken advantage of. It was quite the opposite experience. If you are in the market for a new car or truck John LaBarca and Giovanni Altieri are the way to go!! Thank you again for everything!Michele and Anthony MarinariAcademy ElectricHammonton, NJ

EdV

Sep 1, 2016

I had an amazing experience at Mt Ephraim Chrysler Dodge. The staff was very friendly and knowledgeable. I would recommend them to any of my friends who want to purchase a Ram! One of my best experiences at a dealership barr none! Thank you guys for such an awesome experience!

Sett12

Aug 31, 2016

I came in here tonight to purchase a new Ram truck and walked away with a better deal than I thought was capable. The guys are great here and they know what they're doing. I will be back again and will recommend this dealer to anyone.

kiki1223

Aug 31, 2016

There service is great, they'll do anything to get you what you want and need. I got into a brand new car thinking I wasn't able to.

Patpat

Aug 30, 2016

Steve is so awesome. I came in on a Wednesday night. Steve was so patient with me. He is so Fabulous. Thank you Steve Folbaum

buttercupdani

Aug 26, 2016

I walked in with my brother at 4:00 to finish the deal on his truck he picked out the night before, and walked away buying a brand new 2016 Ram Big Horn edition. Alex the General Manager made sure that not only my truck was finished and ready to go before they closed but my brother and I both rode off the lot that night with two brand new trucks. He told me that they could put on my running boards in the morning. I received a phone call the next morning from Albert the Sales Manager that they were ready for me to drop my truck off. After I picked up my truck Alex called me personally to check on the service and to make sure that I was happy with my end result. I then received another phone call from John the Salesman to schedule the appointment to get my bed liner sprayed. And I got put first on the list for that morning. I cannot say enough about the whole sales team, they were phenomenal! On top of the amazing customer service I received I also got a great deal! I will definitely be recommending Alex and the guys at Mt. Ephraim Dodge to everyone!

Holly

Aug 25, 2016

Thanks for putting up with me, and my situation, given that fact that I wasn't the ideal car buyer. Mike Sanuti wasn't afraid of a challenge, showed me a car that I fell in love with, and helped make it happen. Frankie Russo was so kind and helpful with any qustions that I had. James Payne, Steven Folbaum, and Anthony Castrataro all helped to make the overall experience a positive one! Thanks for making me smile guys!

Pissedoffsinglemom

Aug 20, 2016

If the salesperson wasn't busy talking and dealing with another sales rep and actually provided full attention at the time of signing maybe I wouldn't be without a car right now. I posted something about what happened. But from someone telling me "Not to sweat it" and a sales manager screaming at me over the phone I will never go there again. I wouldn't recommend this place to anyone ever. The mistake was on their end they got my registration and certificate of title filed under my current address and my loan under my old address that I haven't lived in in 2 years. They found out the problem when it was too late. I bought a car from them before and paid the car off it was mine at the time of trade. I had no problem making the payments and when I hadn't received anything from them I kept calling and was told not to worry they will get to you in July. Well that didn't happen and just to get someone on the phone after the deal is done is terrible. I don't see the sales rep on the list his name was Shannon but the manager that screamed at me is listed.

Twyla

Aug 18, 2016

I really hate going into dealerships, but I had a very positive experience at Mt. Ephraim. Dan Swartz was professional, friendly and attentive. Thank you Mt. Ephraim.

tbalk92

Aug 14, 2016

After totaling my '04 Passat of 3 years, I was really skeptical about buying a car. I started to fall in love with Kia Optimas and was determined to purchase one. It just so happen that the dealership 5 minutes from my house has a beautiful 2013 for sale. The sticker was out of my budget but the online price was. I was able to get the car for the online price. Joe Fab was the best!!! My mom loved him! He is definitely the most down to earth sales man I have ever met! I'm referring everyone to Joe Fab at the Mt. Ephraim Auto Group!

Frank Haegele

Aug 11, 2016

The buying process was very pleasant. We were able to get the deal we wanted with limited haggling. Our salesman John Labarca was genuine which was a nice change of pace from the normal car salesman who just want to make a sale no matter what.

janetb

Aug 1, 2016

My husband and I had a good experience at Mt. Ephraim Dodge this past weekend. John spent a great deal of time with us working to get us a number that worked for us without ever making us feel pressured. I would definitely go back.

AlisonW

Jul 24, 2016

From the minute I walked through the door until I drove off in my new car... Steve Folbaum was amazing to work with and made the process enjoyable.

boughtanewjourney

Jul 12, 2016

Straightforward salesman, Steve Folbaum, very knowledgeable about the vehicle we were interested in. Made the vehicle we wanted priced right for our budget. We would definitely buy again.

Erinelizabeth

Jul 11, 2016

We had a very pleasant experience and Mt. Ephraim Chrysler Dodge! Everyone as very friendly. We didn't have to wait to see the hard we were interested in and filling out the paperwork was a breeze! Our salesperson Steve was very nice and not too pushy. We are very happy with our new Durango!

brandon mcgonigle

Jul 11, 2016

Everyone was very nice. Some people kept on asking me if I was alright and or course I was, I was getting a new truck.

7680rmm

Jul 9, 2016

Would just like to thank ALEX the general manager and James Payne our sales manager for there professionalism.Your great Family.Great service with a great smile.

Varallotorrie

Jul 8, 2016

I've never been so satisfied about buying a car. They have such great customer service and they are very friendly. It was a great/enjoyable experience!

dougstetser

Jul 7, 2016

They had a van driven in from another location 60 miles away just so we could drive it away that night and not have to come back. Third vehicle we have bought there and the first place we will go when we are ready to buy again!

Christinejensen

Jul 7, 2016

Jim Payne recently sold me a Nissan! He was awesome really hooked us up with the perfect deal !! Very nice guy and would for sure refer him to anyone in the future for their car purchases !

jdilks36

Jul 2, 2016

I bought my 10th car there yesterday. Dean ,who was my original sales person years ago was promoted to sales mvr and always takes care of me when I come in. Steve was my salesman yesterday and he had me in and out with a new Ram truck in less then 3 hours which is really good from start to finish. Go here if you want family type service and great prices. Jerry D

alg23

Jul 1, 2016

We are very pleased with our purchase, we were worried we wouldn't be eligible for the car we fell in love with but Albert made that possible. This is our second purchase from Mt, Ephraim Dodge. We received the best customer service and a great price! We will definitely be back to buy again in the future. Thanks Al for getting us in a car we really like.

Cherry2000

Jun 29, 2016

I was very pleased with my experience at Mt. Ephraim Dodge and Chrysler. Everyone was courteous and patient in helping me find my new car. My sales rep, Steven helped work within my budget. My next vehicle will be from them.

g-man92

Jun 25, 2016

I have had my Jeep and both of my Dodges in for service at Mt Ephraim Dodge on several occasions and feel as though I am treated as a friend as much as a customer. I usually deal with Joe Giunta and have always found him to be helpful and accommodating to my needs. It's always a pleasure to bring my cars into the dealership where by now I am greeted by name by staff ranging from service writers to technicians to lot attendants, etc. I have even used the body shop on occasion with equal satisfaction. I would recommend Mt Ephraim Dodge to anyone seeking a top-rate automotive experience.

JP1509

Jun 23, 2016

Anthony and Albert did a great job helping us find the right vehicle. They both listened to what we wanted; found something that fit our budget, and all of our needs. They respected our time, got us in and out of the dealership within reason, for we had our 1 year old son with us. This is the 3rd vehicle we bought from them. We will continue to go back there and recommend them to our friends and family.

Tio63

Jun 14, 2016

Without a doubt, Mt Ephraim has the best customer service department. Had an issue with my Key Fob and they were able to accommodate me and fix the problem.My engine light came on and they were able to fit me in and take care of the problem right away. Joe and Jordon were very helpful.I highly recommend Mt. Ephraim Dodge.

UNSATISFIED CUSTOMER

Jun 9, 2016

I do not want to condemn Dodge, but this dealership does not stand behind themselves. Never again. Two vehicles I bought. Treated great, but when a problem occurred, did not want to take care of it. Oh, they will do everything for you to sign the day you walk in! You are only good as who you are lead by, in this case Alex Epshteyn is the GM, so it lands on him. Bought may cars in my life time, first and last for this dealer.

Wendi13

May 20, 2016

The GM Sasha Epshteyn find the car I wanted and I had it the next day. Steven Faulbaum was wonderful to work with and very knowledgable.

STARKIE

May 16, 2016

If your in the market, frustrated with the run around or just testing the waters then Mt. Ephraim Dodge is the place to come. First, this is little long so please read to the end. When you first step into this dealership you feel a little small, but they are quick to welcome you and make you feel right at home. Between me and my family we have bought 5 cars from here and we will be always going back. (After the first car, the time spent there for a buy is less and less....they already know me lol) Alex and Dean are right there to help you with any final touches and to let you know if your eyes are bigger then your pocket :). Albert Novelli is a great guy who you can contact about anything from buying a car there to helping you with an issue that needs service work. He will get you rolling fast. Bob Peters is an awesome guy to talk to and hang with when your doing the waiting for the paper work to be reviewed. Anthony Castrataro is the guy to hang with when your outside looking around, he is funny and makes you feel like the wait there is not so bad. "The Service Department" AWESOME.....Jared Katz, great guy ***In my Trump voice with my thumb up*** He is a nice guy to talk to, very helpful, don't be afraid of the look, its just him waiting for you too talk to him. :) Joe Giunta.......good old Joe......he will tell you no lies......if your car is no good, its no good. He goes the extra mile to make sure your happy weather you like it or not, he will do his best. Thanks Joe. Last but not least, Frank Novelli for all your support in getting all my cars financed and at the right price and bank I want thanks Frank, thank you Debbie Green for handling my paper work and getting the refunds owed to me and also calling me to wish me a happy birthday you rock and Linn who always answers the phone oh so nice and puts up with my funny attitude when she answers....I always mess with her, but its all in fun and she is always very nice never rude. There you have it, my rundown review of my total experience with My. Ephraim Dodge. A+ is my score for them and I will always go here while these guys are still working here (and ladies).Johnny "O", Thank you for getting me in the door here with our first car. You made it happen and now the whole team there makes me feel like I am saved on your speed dial there. :)Thank you very much and please, if your in the market.....stop in and let them know that "STARKIE" sent you. They will take great care of you and wont let you drown. Thank you for reading.

NEVER AGAIN

Apr 29, 2016

This place welcomes you in! That's about the only thing they do right. I will start off by saying I will NEVER ever be purchasing a brand new truck from them again. As soon as they get your business the pressure you into more and more money when you want 24 hours to think about it they will not accept that. Then when it's time to sign your papers and you go there because they tell you come in whenever you are priority... You drive all the way there just for them to tell you to make an appointment and come back! Really?!!! That is ridiculous! Not to mention when we picked up the truck it was NOT detailed NO gas! How are you selling a brand new truck and not doing that?! Just rushing to get people's money!Then the papers are all wrong! They have to re do them.Then the car I traded in they never paid off my car!!! What kind of car dealership makes promises and can't keep them??) even though we all signed documents saying they would pay!!My temporary tags expire tomorrow I called them today and say are they in yet?! They say oh yes they came in 5 mins ago! Really? Were you going to ever call me?! This place was so unprofessional I don't know how they sell 50k dollar trucks and treat their customers like this. I will never do business with them again as soon as this lease is over! I would not recommend them to anyone!

Adubinink

Apr 21, 2016

I had the best expierence with john ohanian he is truly the best i am telling everyone i know to go to him he truly made everything so easy and made what i thought was impossible possible

Michelle Bozarth

Apr 18, 2016

This dealership was the best friendly experience I've had I've been to 3 dealers and this one worked so hard for me and got the best deal on a200s Shannon was our dealer and was great and friendly

tbolbecker

Apr 15, 2016

Everyone at Mt. Ephraim Dodge was attentive to my needs, friendly and courteous. Kelly Hopkins was extremely understanding of my needs and respectful of my financial position. There were no pressure tactics that you experience at some other dealers. I would highly recommend this team to anyone looking for a new or used car.

Cdamico

Apr 9, 2016

Repeat customer very easy to deal with. Rick Hess was personable knowledgable and professional. Wrapped the whole deal up in an hour. Very pleasurable experience.

Gstryjew

Apr 7, 2016

God price, welcome atmosphere. Not too much haggling needed. I had not purchased a used vehicle before, so I may be a bit naive on the process

santore75

Apr 6, 2016

This was our second time leasing a vehicle and our experience has been great! Quick, hassle free, very friendly. Everyone there has been very attentive to the customer needs.

joey xxxxx

Apr 3, 2016

STEVE FOLBAUM MADE MY VISIT VERY PLEASANT. HE WAS VERY COURTEOUS, AND PROFESSIONAL.THIS WAS MY THIRD TRANSACTION AT THIS DEALERSHIP. I WOULD HIGHLY RECOMMEND MT. EPHRAIM TO ANYBODY LOOKING TO PURCHASE A NEW OR USED VEHICLE

Mrs. Robinson

Mar 26, 2016

It was such a pleasure having Kelly as our car salesman! His service was excellent and he was very friendly. We love our truck! We will definitely recommend Mt. Ephraim Chrysler Dodge to anyone we know that is looking to buy a vehicle. Thanks again Kelly!!

Tom Quinn

Mar 26, 2016

Kelly and Dean are great people. I had such a awesome time buying a car from them. They helped me so much and I really appreciate it. I will recommend dodge of Mt. Ephraim to anyone I know buying a car!

Billbotts

Mar 19, 2016

The service was excellent and friendly delivery of vehicle was on time prompt the finance dept.was tremendous courteous atmosphere was excellent timely friendly sales staff

Carbone325

Mar 16, 2016

I purchased a Dodge ram And i absolutely love my truck and the service and help I received was unbelievable my credit wasn't the best but Anthony Mozzone SR and Bob Peters somehow pulled out a magic wand and made everything work I can't think these guys enough I would definitely recommend this dealership to all my families and friends and who ever is reading this review.. thanks again Anthony and Bob you have yourself a lifetime customer.... Steve Carbone

Momadmac3

Mar 16, 2016

We recently purchased a used car from Mt Ephraim Chrysler Dodge. The experience we had at this dealership is the best we ever had. We told them what we were looking for, what our price range was, and they found us an amazing car for our daughter! Chris Bowe was the sales associate we worked with and he was nothing less than amazing. He took us out for a test drive and got everything done so quickly and efficiently . He spoke with me via email and text. while we were processing things to buy the vehicle which was great. He was also available and helpful and truly cared about what we needed and was important to us. To me that is a rare quality and Chris and the dealership pride themselves on this. Even picking up the car was quick and efficient! The car was ready to go and we were in and out in 20 minutes. If you are looking for a new or used car look no further than Mt Ephraim Chrysler Dodge, they are the best around in car dealerships!

Bobby123

Mar 14, 2016

Great, great, great! Everyone was so friendly. Not pushy. Very comfortable. Couldn't ask for better service. Very highly recommended. We were just out looking for a vehicle, but they gave us a deal that could not be passed up. Beautiful vehicle. There was another gentlemen at the front desk, I believe his name was Anthony too, he was exceptional.

Brian A.

Mar 10, 2016

I had the pleasure of working with Chris Bowe today. I was in this dealership 2 months ago and Chris was very attentive then, so I searched him out today and the experience couldn't have been better. I truly felt that Chris listened to my needs and the needs of my family and he helped us to get into the car we wanted. Chris was not pushy, nor did I feel like I was being taken advantage of. I would personally recommend Chris and the rest of the staff for your next car. This is my second vehicle purchased from Mt. Ephraim Chrysler/Dodge As for Chris Bowe when you visit this dealership! Brian A.

King215

Mar 9, 2016

I'm really not happy with the deal that I received AT ALL. Im over here having buyer's remorse. After months of constant harassing phone calls the deal that I was promised over the phone was not the deal that I received once I drove 30 miles to Mount Ephraim Dodge NJ from King of Prussia Pennsylvania. I really feel like I've been bamboozled. OVER THE PHONE THE SALESMEN TOLD ME HE HAD THE TRUCK, THE COLOR AND PRICE THAT I WANTED TO PAY MONTHLY. So I told him Ill be right there. I got there....AND THERE WAS NO TRUCK.... OKKK!! So the salesmen told me they was having one deliver from another store. So I sat there patiently waiting for the truck just to find out it's not the color that I asked for. I was pissed to the 10th power.. I played it cool tho..... So once it was time to talk numbers the salesmen and the manager team wanted to play the numbers game. I only wanted to pay a certain amount due to the fact that I'm on a fixed income. But them hungry vultures didn't care. So after being there for over 4 hours, I agree to the deal that I really feel Iike I was hoodwinked and Lead astray. When it was time for to get my 2016 RAM it was dirty and no gas in the tank.... I would NEVER recommend Mount Ephraim Dodge to nobody on Earth.....

1badls1

Mar 3, 2016

I went in to look at a 2014 GMC Sierra the had on the lot. I was immediately greeted by friendly salesman. After checking out the truck and taking it for a test drive I still wasn't convinced I really wanted it. They let me take the truck home for the weekend witch I thought was very helpful in making my decision. I went back on Monday and I can honestly say they bent over backwards to give me what I wanted for my trade-in and get me a comfortable monthly payment. MT Ephraim Chrysler Dodge has a extremely friendly staff that is very helpful and I would purchase a truck or car from them again without giving it a second thought.

Amara522

Mar 1, 2016

Inquired about a 2016 Chevy cruze online went to dealership that same day at3pm and dealt with Albert Novelli, Mike M. And Jim Payne. Great Guys! I had below average credit and I personally had never owned or leased a car before so I thought I would have a hard time getting approved. Needless to say I was driving home in my 2016 Chevy cruze 3 hours later!!! I had a great experience and the whole process was completely painless and extremely quick!!! I told them where my payments needed to be and they made it work! Honest people that don't BS you! Would highly recommend these guys to anyone!

Jd8

Feb 28, 2016

Went there in September because my car that was less than one year old had foggy splotches all over the paint throughout the car. Ernie told me those panels had to be repainted and took photos and supposedly submitted a claim. It is now the end of February and I have yet to hear anything from them. I was able to get the marks out with a professional detail, but no thanks to them or concern of theirs. I never heard anything back saying yes we will fix it or no we will not. HORRIBLE CUSTOMER SERVICE! He was rude and appeared uninterested and bothered from the beginning.

cobra2top

Feb 25, 2016

The team over at Mt Ephraim is the best!! This is now my 4th vehicle I bought from them and I will never go anywhere else. They made the car buying experience so simple. My sales rep Steve Folbaum is very knowledgeable and a pleasure to work with. He found me the exact truck I wanted and worked to get me in it. His manager Alex was right there working with us to make this happen. Walked out with a new truck and a great deal. I'll be back when my wife is ready for a new car!

Tracey

Feb 23, 2016

I purchased a 2015 Dodge Charger. The staff at the dealership, went out of their way to make sure I got way more then I thought I could. My salesman Dallas was wonderful. Everyone there, just made it a very pleasant and enjoyable experience.

F

Feb 22, 2016

Mislead about price from the beginning,,after spending over 50000 they won't return a single phone call,won't be returning or referring anyone ,no courtesy or respect after you buy the vehicle,terrible staff from Internet sales (Zack) to sales (Joe) to sales manager (mike m) .

steelers

Feb 17, 2016

I went to this dealer because a friend of mine said it was good. I went there and the place was very UN-organized. I went out to look at the Ram 1500. I really like this truck and did end up buying it.I went on the test drive and I asks about the GPS navigation. The truck didn't have it but was ready for it. The salesman told me he would get that in my deal. I later found out that it wasn't part of my deal. when I asks he said he never said that to me. When signing my paperwork I was left to do it myself at a table full of junk. The salesman was running all over the place. I thought buying a $47k truck it would of been a little more professional. It really felt and look like a used car lot. When I went to look at the trucks, I had to walk in the mud and cross a busy street. I have to say I will not recommend or buy another truck or car from this dealer.

ABF

Feb 15, 2016

I callled the service department on February 5th and scheduled an appointment for a warranty repair on February 15th. I told the staff member what I needed done and she advised me of some things I needed to do so the van would be ready for the service. So I get there at 8 am and Joe Guinea tells me he will need to check to see if they have the parts. Excuse me, check for parts for an appointment I made 10 days ago? So I wait; and guess what...no parts! 10 days is plenty of time to order the necessary parts. Now I understand people make mistakes, but he didn't even apologize! He just plainly told me he would call when the parts come in. At least make an attempt to offer an apology on behalf of the company! Highly disappointed in this service department!

chrisp94

Feb 5, 2016

I don't make a lot of money and my car kept breaking down, so I wanted to just get a brand new car to avoid having to worry about issues driving since I commute all over for school and work. My monthly payment is affordable and I love the car.

Cpizzo

Feb 4, 2016

John was really concerned about us and was able to get us a great deal ! He fought to get us a payment that we were comfortable with, was not pushy!

Franfromthehill

Feb 3, 2016

I was greeted in a friendly non aggressive way by Mr. Folbaum whose knowledge helped in my decision to get the T &C. The paperwork was ready very quickly and I appreciated the explanations of the documents.

Matt

Feb 3, 2016

If you check Turnersville Dodge youll see how I really feel, however, after being there and the childish games they played it was like night and day coming to Mount Ephiram Dodge. I got the brand new 2016 Ram Big Horn for exactly the price I asked for. There was no back and forth bickering. I came in and told them what I wanted and they put the keys right in front of me. I would definitely recommend. They just got a customer for life. John Made the experiance worth it with knowing that I've already been shopping and knew what I wanted for what I wanted and he gave it to me.

jcandelario4

Jan 30, 2016

I purchased my first car yesterday and I was lucky enough to have Chris Bowe. He went above and beyond to ensure I was able to get the car I wanted. Many car salesmen get a bad reputation for pressuring people to buy cars they cannot afford or adding additional things they do not need in order to get a higher commission, however Chris Bowe never made me feel pressured. He did not make me or my father feel like just another sale. He worked hard to work within our means to get a car that day. I can't say enough nice things about Chris. I would recommend everyone to request Chris Bowe when purchasing a car at this dealership. The man from fiance was very helpful as well, unfortunately I did not grab his card and I do not remember his name. However he was very helpful and helped us figure out the best payment plans for my income.

&06BlueHIll

Jan 29, 2016

Working with the Mount Ephraim Chrysler Team was one of the best and easy buying experiences I have ever had. They did an excellent job from the minute I walked into the dealership. Very down to earth no pressure environment. Alex Epshteyhn and Steven Folbaum both ensured I had a "10" experience. Excellent Customer Service!!!

Big dave

Jan 18, 2016

Great working with Dave Miller in the purchase of used minivan. Everyone was helpful and friendly. Good to meet everyone in the showroom. First time there.

Kristen and Anthony

Jan 15, 2016

Rich Livingston was our sales guy and he really went above and beyond to help us out.We were in a tough situation with very little money to put down and no established credit. We went in with no expectations after being at about five other dealerships that could not help us. Rich DIDN'T do what all other salesman did to us- tell us what we want to hear, only to run our credit and be turned away. He was honest and to-the-point yet very down to earth and easy to talk to. He assured us that this dealership was really about HELPING their customers. Even after a few mistakes on my end with filling out the application, he was very patient (after getting in a few jokes of course). We left that same night with a great car, low miles and in our payment budget. Thanks to Rich Livingston at Mt. Ephraim Chrysler Dodge for all of your help!

funz56

Jan 12, 2016

They treat you special at Mt Ephram Dodge, from the sales manager Mike M,to all the salsesmen and finance people. Leasing a new truck was a very pleasurable experience. Good people.

Chrissylove

Jan 7, 2016

Anthony castrataro is a great salesman. He made sure my husband pulled off the lot with the car of his dreams. No matter the obstacles he made it happen if you were looking to purchase a car MT EPHRAIM is the place to go. I will make sure I send everyone there that is looking to buy a new car.

Pretty lady

Jan 4, 2016

The sales consultant that I dealt with Mr.John Ohanlian was the so very nice and kind. He is a very classy man and special.

Shar L.

Dec 23, 2015

My salesmen Steve was extremely knowledgeable about every aspect of my 2015 Dodge Durango Limited with all the bells and whistles. He talked me through the features and how to optimize all aspects of this vehicle and to top it off the General Manager Alex put a bow on the deal and I had the car I wanted in record time. Also, the teamwork amongst the associates was phenomenal, while I was waiting on my paperwork another salesmen took me through additional features and options to enhance the experience even more. I am a principal and highly critical, but these gentlemen could definitely do no wrong!!!

Tatem25

Dec 21, 2015

The salesman Chris who I worked with was awesome not only is he a man of his word but he went over and beyond. I got power locks installed in my car but instead of me having to take the car to the shop Chris personally came to my house to get the car and kept me informed on the progress the entire time. I would definitely recommend Chris if shopping for a car.

Bonnie

Dec 18, 2015

I swore I would never go back here after the experience I had with my first purchase in '11 but I gave them another chance yesterday and I am so glad I did. The place is under new management with new salespeople all of which were so open and friendly, including the personnel I wasn't dealing with. Dave paired me with Anthony Castrataro which was an excellent choice. It was like Dave had a sixth sense lol. I felt very comfortable with him, no high pressure sales or alpha male attitude (like I encountered back in '11) which was awesome being a female who went in alone. I test drove a Chrysler 200. Uber cool car but I didn't like the color and it was a little out of my price range. But just when I thought all was lost, I test drove a Dodge Dart and fell instantly in love! I was giddy as a school girl and since Anthony had already known what payments I was looking for, I simply said make it work and he did! Of course he had to get approval from his superiors and they all made it work for me. I had a high payoff on the car I was trading in. They not only paid that off, but they came off a substantial amount of the MSRP on my Dart. So Merry Christmas to me!!! Go see them. You won't be disappointed. They really do work hard in helping you achieve what you want and where you want your money at and they are all very patient in doing so. I will never buy another car anywhere else now!

TallTom82

Dec 17, 2015

This was my first attempt at leasing a new 2015 Ram 1500 4x4 with a recovering credit rating from past years of damage. Working with salesman, Esaias Murphy and sales manager, Robert Peters was the best experience at a car dealership in a very long time. Esaias took the time to show me every new Ram model available on the lot that I was looking for and even did some research on incoming models to make sure I'd find the right Ram 1500 for me. Then, Robert Peters worked with me, with no pressure, to find the right payment and trade allowance for a total kick-ass buying experience that earned them both two very appreciated and satisfying hand shakes when the deal was done!!Thank you gentlemen for a great day at Mt. Ephraim Dodge!Tom Beatty

Jababyblu169

Dec 16, 2015

Steve Folbaum was very patient with me. I was back and forth looking at cars and trucks was very undecided what to purchase. Steve was very helpful and understand and I left Mt. Ephraim dodge with a smile. I am a returning customer to the dealership and will be back to see Steve when my lease is up.

stclouser

Dec 15, 2015

First Purchase was a Dodge Charger Rallye edition. This was a purchase for my wife. Beautiful Car, at the price that we told them we could afford. My wife had surgery, Steve delivered the car for us locally since we have children.Fast Forward 5 months, I have wanted a B5 Blue ScatPack Charger since they were announced. I finally was in a position to get a car. When I walked in to the dealership, Alex assured me he would get me the vehicle, and guess what? HE DELIVERED ON HIS PROMISE!!. Steve helped me once again through the sales process, Albert with financing, and locating the vehicle, and Michael helping facilitate my contact with Steve.I sincerely hope someone can benefit from this review. I am a self professed car nut. This car is fantastic, and this creww made it so much better

fran99

Dec 10, 2015

they helped me get the price i needed where i felt comfortable in a brand new truck. the whole staff was friendly and helpful. they have my business from now on

EB

Dec 9, 2015

Third vehicle our family has purchased from their dealership, would definitely purchase another from them again. Great service and professional. When its time for another will be going back!

lisam

Dec 3, 2015

I drove an 1.5hrs to purchase a vehicle. I brought a check for the full amount so they had min work to do. They insisted on doing my tax & tags there, so to my knowledge everything was done. They called the nxt Thurs. saying I needed to inspect the car & send the paper to them. I next day mailed it that Mon. Now Joe P said I HV to wait 6-8wks for tags when they only gave me 20day tags so I'm SCREWED! I keep calling and they act like I'm bothering them. The title lady was rude. Robert Peters was of no help, again I felt as if I was bothering him! Joe acts like its my problem and doesn't return my calls. He said the title lady had no tracking # what business mails official documents with no tracking! They need to do something! I spent 62k on a car I cant drive. No one even apologized for my inconvenience! Terrible customer service after your money is in their hand!!!

Barry & Nicole Jones

Dec 2, 2015

We HIGHLY recommend Steve Folbaum (sales) and Dean (manager) for your next car!! Steve went above and beyond with his compassion for our needs and the desire to work hard to get us into our new car. His knowledge and experience are top notch!! If you are looking for a car ... You MUST call Steve Folbaum - 856-931-2000!! I know we will now be lifelong customers of Mt. Ephriam Dodge :-)

Ianpalumbo454

Nov 21, 2015

I have purchased 3 cars from John and referred my best friend who also bought a car from Mt. Ephram. John does his best to make his customers feel comfortable and there is no pressure to make a purchase. I will continue to work with John Ohanian and Mt. Ephram and will also continue to refer friends as family.Thanks John

SHANNON

Nov 10, 2015

THE SALES CREW WAS EXTREMELY HELPFUL WITH GETTING ME INTO MY NEW CAR CHRYSLER 200. THEY TOOK EXTRA TIME AND WENT THE EXTRA MILE TO KEEP ME SATISFIED. DAN, MIKE AND DEAN I WOULD ESPECIALLY THANK FOR ALL THERE GREAT TIME AND SERVICE!!!

Jheanell11

Nov 5, 2015

Very good service! Customer service was on point. Visited few dealers that day and I loved this dealership. My salesman was Anousone and he was absolutely friendly and amazing!

Johnnybgoode

Nov 3, 2015

I had the pleasure working with Steve this past weekend in getting to into a new truck. His main goal was finding me the right truck first then working out the details. Steve was very respectful and worked hard to get me my bottom line price. Great Experience and would highly recommend this dealership.

tiffanyfaulk

Oct 28, 2015

Steve was great, even in my situation with my current loan being upside down he was able to get me in a reliable vehicle Thanks Steve

Trish14

Oct 23, 2015

I bought a 2015 Dodge Durango rt. Larry Cramer was our salesman. He was awesome. Very pleasant and helpful. Had a great experience with everyone we dealt with except finance guy but Alex the gm took care of it and we will definitely recommend to others.

Snow

Oct 23, 2015

Mt ephraim dodge and Chrysler has a very energetic and feel good environment. Not only are the salesmen respectful, but very helpful in making you feel comfortable and happy in the dealership. As they offer you refreshments, salesmen often check in to make sure you're ok and ask if you need anything. Besides the top notch salesmen. Mt ephraim offers the greatest deals in the tri-state area and will help anyone in need for an amazing deal!

Javier4

Oct 20, 2015

My husband and I went to a few dealerships before coming here and this experience was by far the best!!;) We were greeted by our sales associate Rich Livingston and he really took the time to talk to us and show us the cars we were interested in. We told him what we where looking to pay and he made it happen! I am so happy with his service he was funny,professional, and felt like a friend he made me and my husband feel very comfortable!! Him and mike made our sale happen and were not pushy which we appreciated!! We will definitely be recommending rich to all of our friends and family!! Thanks again!! Amy and Javier Santiago

auryan06

Oct 20, 2015

Larry Cramer goes above and beyond for his customers. He even came to my home as a courtesy to me to complete the final paperwork.

KrisDanLove

Oct 20, 2015

I went to Mount Ephraim because of the convince of the location. As any car buyer I expected to be a little roughed up by any car salesman but this dealership proved me wrong. My salesman, Ricky Hess, was very nice and very quick with everything. I had talked to him before I stepped foot in the dealership and he was very informational and professional. When I got to the dealership we talked a little more about a few things with the car before I signed paper work but I was in and out very quick and I feel comfortable being able to go back when my lease is up.

Jfowler1701

Oct 19, 2015

My visit to Mt. Ephraim Dodge was excellent. All of the sales staff there are warm, welcoming, down to earth people. They worked hard to get me in the vehicle that I wanted, at a fair price and with the financing terms I was looking for!

Carguytoot

Oct 19, 2015

Great experience ,felt very comfortable dealing with Steve and mike M . Came through with a good deal I could I can handle . They must be a good dealer they were buzzing with customers . I will recommend to friends .

Artidow01

Oct 18, 2015

Larry Cramer was very professional and a honest guy. Made me feel safe and there was no pressure when buying my vehicle. He was very attentive to my every need. He made my experience buying a car easy. Kudos to you Larry Cramer!! You rock!!!

Tatem25

Oct 17, 2015

I went to look at a Honda Civic and had my loan already approved before going there. I spent my whole evening there with them trying to go back and forth why I shouldn't do my loan and take one of theirs instead. When I finally thought we came to a deal I signed all the warranty papers and a spot delivery and was told that I had to come back on a weekday because Saturday's were too busy and to get a better rate. I tried to come back the next day to return the car because I realized everything but the locks were manual. They were busy so I came back that next week to talk the financial officer and he basically told me I had no warranty and my loan wouldn't cover everything so I would have to get one of their loans. I tried to get them to include power locks but they wanted me to pay for that out of my pocket $700. When I told them I no longer wanted the car they said it would be a restocking fee of $600 plus .50 cent a mile. ABSOLUTELY RIDICULOUS! I have a family I have to support and these guys aren't making it any better. These guys were the nicest people in the beginning and then became very sneaky and shady in the end. Save yourself the time and money! Dymir T.

Joethedispatcher

Oct 12, 2015

Let me start off by saying I used to be a car salesman and I hate buying a car. I went there today without any intention of taking a car home. I was greeted promptly upon arrival. I was introduced to a salesman very nice young man. I had my vehicle picked out that I wanted to see. My salesman name slips my mind only because I can pronounce it let a lone spell it.. he was dressed appropriately and listened to what I had to say and it was retained. Clean cut and knowledgeable of the cars. I went for a test ride came back discussed some numbers. What I appreciated was I wasn't bombarded with the normal jargon what can we do to get you to take this car home. Or how can we close this deal. We were some distant apart then I met Mike Myers one of the managers. He looked said let me see what we can do . I had what I wanted set in my mind. Mike's honesty and willing to listen to my concerns and needs is what closed the deal. I am very happy with my 2015 challenger SXT

Nirjd

Oct 10, 2015

Rich was awesome!! He sold us what we wanted for the price we wanted!!! Rich really knew what he was doing and how to make us happy customers.

appleman77

Oct 7, 2015

My chevy had 150,000 miles and was ready to explode it seemed like. So I came to this dealership, spoke to a salesman named Dan Swartz, told him what I wanted, and he made it all possible. Very knowledgeable and considerate of the buyer.

Carobenja

Oct 6, 2015

Just bought a 2008 Nissan Titan and I had a great experience. Everyone was very helpful and professional. I highly recommend this place for your next place to buy a car, you won't regret it! Joe Nelson was very nice.....Our salesman Anousone was also great! ???????Would definitely buy here again!

andykate08096

Sep 28, 2015

My husband and I purchased a Dodge Durango from this dealership Nov 2014. At that time We dealt with Anthony and Dean ( Joe was later in the deal) After sitting in there for almost 2 hours and not seeing the exact Durango I wanted Dean told Anthony to bring out the new trade they just took in. They JUST received the trade in that day and still had dog hair on the seats and candy wrappers on the floors. I wanted a sun roof which they promised they would do. They also promised me a full detail. My husband took notice to the tires. They looked as if they would have to be replaced soon. DEAN SWORE UP AND DOWN that they have more then 50% life on them and said IF ANYTHING GOES WRONG WITH THEM WITHIN A YEAR TO BRING IN IT AND THEY WILL REPLACE IT!!!! Soooo 5000 miles later and less then 9 months I take my car into another dodge dealer to fix 2 recalls. They then tell me that #1) I have NO POWER STEARING FLUID and NEED NEW TIRES ASAP!!! They were shocked to see that I didn't have any fluid since the car was just purchased last nov. They also told me that the "pre owned certified" car that Mt Ephraim sold me was NEVER REGISTERED TO DODGE AS PRE OWNED CERTIFIED!!!!!! NEVER had the fluids checked or changed when took trade in and NEVER looked at the bald tires. So after going back and forth today with DEAN AND JOE SALES MANAGERS there is nothing that they are willing to do to fix the issue caused by the idiots that work there. I will be filing a complaint with Dodge, the NJ attorney general the BBB AND going to file with the court for selling me a $27000 car with 40000 miles and not registering it with dodge as certified as my paper work shows!!!! STAY AWAY FROM THIS PLACE AT ALL COST!!!!

MoPar guy

Sep 28, 2015

This dealer has been around for a while. While the show room could be freshened up, it's about selling cars that matter. My experience was easy and fast. They got the vehicle I wanted and gave me the financing that beat my credit unions low APR. Joe Primo was on top of the process and the vehicle was delivered quickly and the small details covered.

niseyb69

Sep 27, 2015

I want to thank Robert Forrest for all his hard work and dedication in putting me in a brand new car and every one at Mt.Ephraim Dodge thanks once again.

rsamm1028

Sep 22, 2015

He was very knowledgeable and very personable. He wasnt a pushy salesman which was nice. He got us in and out in a reasonable time.

jduffy21

Sep 10, 2015

My Salesman Steven Folbaum is awesome! He went above and beyond to make sure I drove off with a car. I wasn't too confident because of my "not so great" credit but he made it happen!!!! Thanks a Million!!!!!

Wayne Williams

Sep 4, 2015

Sent an e-mail about a used car, responded to by sales manager Joe Nelson. Texted me saying price was reduced. Went to dealership, management refused to honor price even after showing text from their employee. Car was advertised as having remote keyless entry, but no one could find the remote. When asked if Mt Ephraim Dodge would provide one at no cost after purchasing car, was told no and told to go to Hyundai dealer and purchase at my expense. When registration came in, wouldn't even install my tags. I have purchased 4 cars in last 20 years, but will not go back and will not refer or recommend anyone.

Wolverine1

Sep 2, 2015

manager Dean Gagliardi is nothing short of AWESOME! He has gone above and beyond his duties to be sure I was satisfied with my purchase. THE best Manager I have ever dealt with. Was treated even better than Mercedes Benz treats you! Always gets back to you, very polite and caring. Exceptional human being!I have bought/leased many cars. Best manager without exception. GIVE THIS MAN A HUGE RAISE!!! He deserves it. (no, I am NOT related to him)

my angels on earth

Aug 30, 2015

on sat, I went to Chrysler dodger in Mt Ephraim dealership with little or no hope. I was tired of driving my van & needed something simple & fits my budget. Chris Bowe assured me that I would leave out with something nice, but I was skeptical cause I heard this from other dealerships previously. Well, Chris allowed me to test drive a 2012 Dodge Charger...needless to say, I was in love. Remaining skeptical, I maintain my emotions & sat at the table to discuss price! I was so tempted to get up & walk out but....then Bob Peters walked over. In my head I kept reminding myself,"don't get talked into something you know you can't afford ". Bob started talking to my sister and I... I guess an angel touched his lips & he said... I'm going to work a deal with you. He made my payment only $65 dollars more than what I was paying on my current vehicle, paid off my current vehicle, no money down! If you're in the market for a vehicle (new or used) I CAN NOT BE MORE CLEARER...GO SEE THESE GUYS! They are God sent.Angel on earth. I'm so grateful satisfied with my vehicle. High five for excellent team work. His public relations skills was very professional & I left a happy camper.again God bless them guys

Great car

Aug 29, 2015

Mt Ephraim dodge is was a great first experience thanks Steven Folbaum for the great customer service thanks Steve Folbaum all his help and great service

HarryStone

Aug 28, 2015

I've been taking my 2011 Chrysler Town and Country to Mt. Ephraim Chrysler, Dodge Ram, since I purchased it on New Year's EVE, 2010. I've worked with Joe Giunta and his staff since my very first scheduled service. Going to Joe is kike going to a private mechanic, but with the benefit of having a trained Chrysler trained staff with the know-how to handle my service needs. He remembers my name and my van and makes sure I'm always up to spec. My wife, Nancy, is handicapped, which is why we purchased the T&C, Joe understands my concerns and I always feel confident when I drive my car out of Mt.Ephraim's lot. I always get a ride to or from the dealership. This visit the van was tied up and Joe sent a really great driver Roberto to pick me up in a Dodge Challenger! Roberto is a very knowledgeable young man and had a great conversation on the way back to the dealership. It's the little and the big things combined that make working with Joe and the staff at Mt. Ephraim such a great experience. I give Joe and his staff solid 10's across the board.

NJDreamer721

Aug 28, 2015

After a disappointing shopping trip to find a perfect new car. I stopped into Mt. Ephraim Chrysler/Dodge and was met by a great salesman. Esaias understood what I was looking for and later left with a new Chrysler 200S, which met my needs. Dotti

Jake

Aug 22, 2015

I am a member of USAA and they honored the USAA True Car pricing, included company rebates and made things easy! A great hassle free experience!

ted52

Aug 18, 2015

I have worked with my service advisor Joe Giunta for several years. He always listens to what the problem is , what service he thinks is needed, and checks to see what other recommended service is needed for my car. He helps me keep my car in top shape

rigs25

Aug 17, 2015

Went in looking for a new Chrysler 200 and worked with Jim Payne, we came to the price I wanted (with the features and color I was looking for) then Jim and the team went above and beyond to find it. Though the specific color/model wasn't on the lot they found a dealership that had it and took care of finding, shipping, and delivering all while maintaining the price we originally agreed upon (while waiting they provided a very nice rental car free of charge). Every detail/step of the process was covered thoroughly and well explained. Wound up with the exact car I wanted for an amazing deal that I wouldn't have been able to find anywhere close!

Shellegallo

Aug 17, 2015

I had a bad experience with this dealership. I know salesmen are not the most honest people, but atleast be knowledgeable of the product. They sales team did not know their inventory and kept me in the dealership for hours. I got a revolving door of workers who always had to ask someone else for an answer they should know.

njwater89

Aug 7, 2015

The whole experience of buying my new truck was a pleasure. From the beginning Anthony the Manager directed me to Esaias who went over the truck with me and landed me a great deal. I couldn't be happier!

lynn

Aug 4, 2015

Joe has excellent customer service habits and he make sure that the customer is satisfied with the service given. he is the go to man to check accurate prices.

KeiBy2015

Aug 3, 2015

I loved the service and overall accommodations of the dealership. The staff were all very nice and courteous. My consultant went above and behind to help me purchase my vehicle.

Mr9926

Jul 31, 2015

The GM and sales associate I dealt with where amazing. I look forward to using them again.Thanks for everything I enjoy my time there.

Ejasonl

Jul 30, 2015

After going to another dealership I stopped by Mt Ephraim right before they closed. Esaias proved to be a very knowledgable and patient salesman for his young age. He worked with me until I got the deal that was within my budget. The truck selection is surprising large.

shadow

Jul 28, 2015

always do my car business here, they are good people in every department. A great asset to Chrysler as well. Efficient, start to finish and during the service period. Trying my first lease, a bit apprehensive but hopeful.

Jmachos

Jul 28, 2015

You can always expect a few bumps in the road with a major purchase. The true sign of a good business is when those bumps are addressed and taken can of. Alex and his team stood behind their product and made sure everything was taken care of. They even had the vehicle detailed before I picked it back up.

paisley1975

Jul 28, 2015

Went in there with no expectations and came out happy. Robert Forrest did everything possible to help me and he did. Would definitely recommend him or go to him for another automobile.

a customer who will never return

Jul 28, 2015

I was interested in one of the car on their website, and called their internet sales at 9:30. He has assured me that they have the one I want in stock, and a couple other similar ones. Setup an appointment at noon, and I took time off work to visit the dealership. However, once I got there, they told me the car is actually not in stock, and they try to sell me other trims/packages. This disrespect to other people's time is simply not acceptable. Other dealers would have already pulled the car up front before my arrival. I guess some people know how to do business and get returned client, and some just like to screw with people and get some quick/pressure sales.

Tommy Dodge Guy

Jul 23, 2015

Over the years I have bought several new cars. This was by far the worst experience. There was a total lack of transparency, and they misrepresented or just plain lied about everything. Upon arrival they immediately linked the sale of my trade-in to the purchase of the new car and said that was the only way that the deal could be done. I should have walked out then and there. With a 785 credit score and an 'Excellent' rating, I wanted the 0.0% with $500 rebate. Instead, they gave $3,500 off the MSRP that was $490 more than the MSRP listed on their website. When I complained about that after signing the contract, they then said there was a $1,795 Appearance Package for which I was only charged the $490; never mind that the Appearance Package was never mentioned beforehand, or that its contents and breakout costs were ever listed anywhere, at any time. Im still wondering what was included.I bought the car on a Friday. It had scratches that needed to be touched up and front brake rotor problems. I did not want to take it home, and I wanted to take the contract home to review it. The manager, Mike M., after being real nice with conversation about family and the old neighborhood, ask if I could take the car home so they could clear it off the lot for inventory purposes. They would come to my house with a loaner the following Monday and would take my car back to the shop for the touch up. Against my better wishes, I agreed, because I'm basically a nice guy. What a mistake. I'm 67 years old and hypoglycemic, which means I have low blood sugar and need to eat on a regular basis. I arrived at Mt. Ephraim Chrysler Dodge about 10am, was there for over 5 hours. Not once did anyone even offer me a bottle of water, let alone something to eat. I guess that is part of how they wear you down. At the end of the day I was starting to get the shakes and all I wanted to do was get out of there, go home and get something to eat. So finally the salesman, Steven Folbaum, comes out with a pile of papers. Exhausted, I signed everything, including the extended warranty service contract. During the signing, I asked about its cost; and as I learned later after the fact, he underestimated the SC cost by a factor of 4x. The following Monday, I called and cancelled the SC. I wanted to cancel everything but they said it couldn't be undone. I also wanted my trade-in back because they only give me $2,000, even though the Kelly Blue Book high end valuation put it over $6,000. Surprise, they now have it for sale on their lot for $8,377.00. They disregarded the KBB price, and said the low $2,000.00 offer had to do with the $3,500.00 rebate they were giving me. Auto Trade offered me $4,700.00. I should have taken it. I'll never offer a trade-in to a new car dealer again. It was only at the contract signing that the 4.19% loan interest rate was revealed, telling me 'that's a good new car rate'. Remember, I have a 785 credit score and an 'Excellent' rating. At the end of the day, doing it Mt' Ephraim's way costs me over $3,000.00 more than it should have, had I sold my old car to Auto trader and held out for the 0.0% plus $500 rebate. I wasn't able to figure this out until I got home and was able to put everything onto a spread sheet. The next week, to make me go away, they cut a check for $500.00, so I'm only losing $2,500.00. This I will mitigate by tapping into my home equity line of credit and paying off the Chrysler loan in short order once the cancelled service contract cost and taxes are credited; but doing this is not something that I should have to do. It's still costing more than it should have.Finally, they provided absolutely no instruction whatsoever regarding any of the cars features.

mslakishar

Jul 19, 2015

Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort.

Doug

Jul 17, 2015

Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well.Took care of both issues and got me taken care of.Good experience.

maireymoser

Jul 17, 2015

Great inventory, found a car we loved, needed 2 additional things and Dean and Anthony made sure that happened. Got us a better loan rate than what we originally came in with. Overall, great experience.

michelle

Jul 11, 2015

Everyone involved was friendly. There were a lot of mini vans to choose from. I love my new car. They had it cleaned and ready to go that day.

Derickf

Jul 5, 2015

The day started with my wife and I walking into the dealership with dealer incentives to help eat away my upside-down loan. We took in our 2011 Chevy Equinox with 84, 000 Miles on it to trade in, I must admit the vehicle wasn't in tip top condition. I knew i was going to get a low offer and was fine with it. I estimated the offer at 8000. The dealer offered 8500 so with the extra 500 I was happy with it. I told the car salesman, whom i will not mention by name because i 100 percent believe my soon to come problems were not his fault, what my credit score was and what i was willing to pay for the 2015 dodge journey we were looking at. It was later in the night so we did the basics he ran my credit confirmed my score ran the numbers and came back everything was falling into place. I even had the money to put down that night. All excited about the deal he came back from the finance person named Deans Desk. Dean suggested we wait till tomorrow to do the deal because it was late. The salesman came back suggested this to me and I reluctantly agreed, so he allowed us to leave with the vehicle. The next day i had work but called the dealership the salesman said he talked to Dean and everything was fine they would finish it up that day and he would call me. Heres where it starts to go down hill, no call for three days starting to get concerned i called I was told my credit dropped a bit but not to worry Dean was the best in the business and he would get it financed. I was curious how it dropped and why wasn't the paperwork done i couldn't get an answer Dean apparently kept putting it aside from what i was later told. Another three days goes by i call again they tell me to keep calm and patient they are working on it. Another 3 days i call back to find out they are having issues getting me financed but again not to worry. So here we are at 9 days out "not worrying" i waited till about a week and a half passed, mind you still driving around the new dodge journey. I have to call the dealership again to try and find out what is going on. Im told they can't find me financing but hold on try to find my own options and while they still work on their end. At this point i missed the payment on my equinox since the dealership had possession of it and i was waiting to make the down payment on the new dodge, dropping my credit more plus their 21 points in inquiries. Let skip ahead to 3 weeks driving the dodge journey and putting 400 miles on it. On a friday I call the dealership enraged at what is going on and ask for a manager. I am transferred to the manager that goes by the name of Mike M. Mike at first is very apologetic and concerned because he was totally unaware he was missing a brand new car for 3 weeks and had no knowledge of the fact also unaware of what was going on with my deal. Mike insists i call him on monday. While at work i called 3 times only to have my calls dodged. On the 4th call i tell the receptionist to let Mike M know i am on my way to resolve the situation. I am greeted with confusion and flattery, more apologies of course. I tell you what if Mike M put as much time trying to resolve the issue and find a solution as he did hitting on my wife. Im sure we would have came out of there with a much better opinion on the dealership. As we gave the car keys back and retrieved ours he continued his flattery and downplaying of the situation telling me he would personally look into the situation to give him till friday to solve the issue and not to write any reviews until i hear from him on friday. Her were are at Sunday. I didn't hear from him not even a phone call to apologize. Needless to say I WILL NEVER GO TO THIS DEALERSHIP EVER AGAIN.

electrician63

Jun 26, 2015

I was very pleased with the car buying process. Everyone was very courteous and made sure I was comfortable. John O was our salesman, and did a fantastic job getting me and my son a great deal on a 2013 Chrysler 200. I was looking to get my son a newer car and John O found a Chrysler 200 that came to my interest. The vehicle was almost brand new and had only a few thousand miles on the car. I ended up purchasing the car for myself and gave my son my dodge avenger, which I purchased from Mt.Ephram Dodge three years ago. I was very happy with the car buying process and would recommend Mt.Ephram Dodge and John O.

karen

Jun 24, 2015

I bought a 2004 jeep liberty from this dealership Sat, took it right to my mechanic to have it checked out. Thank GOD i did because the vehicle had rotted splitting tires, bad head gasket and heating/radiator problems. Thank god i didnt sign the finance papers. when i returned the Jeep to them, a person(dont know what his title was) got VERY rude to the other dealership that I had just left (looked at a 2006 Jeep Liberty). he hung up on the other sales rep and kept insisting that I do the deal with them. I would not trust Mt Ephraim Dodge as far as i could throw them

dodgevan2015

Jun 21, 2015

Esaias Murphy was our sales consultant in purchasing our new 2015 Dodge Grand Caravan. Murf was very courteous and helpful in helping us to comfortably purchase a newer van. We are very happy with his service and our new van. This is our second purchase and we would recommend your dealership and Murf to anyone. Sincerely, Ken and Chris Stites

kevin789

Jun 19, 2015

The Service was better than I had expected. The Service Manager was very knowledgeable regarding the needs for the make & model of vehicle that I drive.

walkerjae24

Jun 19, 2015

Very friendly and got me the best deal possible without holding me hostage all day. Everyone that helped me was awesome and the cars where well represented

MR YOUNG

Jun 15, 2015

Simply the best car buying experience ever!! Highly recommended!! They treated me like with respect and dignity. They took great pride in finding me the best financing deal available to suit my needs.

Jootwe

Jun 11, 2015

I have never had such a good experience buying a used car. My wife and I went to the dealership to look at another vehicle. When we saw the car, there was a little more wear and tear than what we were expecting. We were quickly guided by Dennis to another good deal on the lot. Upon research, we quickly understood the value at hand. We went for a test drive which reinforced the value of the sales price. We were interested and Dennis worked some rough numbers with his team and we were interested in buying. Dennis was very friendly, honest and a good sport throughout the entire shopping experience. Dennis kept all of his promises and he remembered all of the details when finalizing the deal. Every expectation was met at Mt. Ephraim Dodge.

jacqlynmarie

Jun 8, 2015

Today was an awesome car buying experience for us! My husband and I received excellent customer service throughout the entire process. Jim Payne was a great salesman. You don't typically find honest and genuine salesmen when you're out looking for a car but he went above and beyond for us. We got an amazing deal on the lease of a new fully loaded dodge durango limited and I would highly recommend them to anyone out there looking for a new car. You just can't beat it!

stephen.hummel

Jun 8, 2015

The best experience I had purchasing a new car !!!! Joe Moore & Albert Novelli bent ovet backwards to get the car I want And Thanks to the Management teem for help too Mt Ephraim Dodge Is a Warm welcoming Family Place To buy a Vehicle NO pressure Thank Again Guys your the BestEspecially you Albert !!

KaraAlex

Jun 5, 2015

Our sales man Stephen has gone above and beyond for my fiance and I today June 2nd 2015. I would highly recommend shopping at Mt. Ephraim Chrysler Dodge and ask for Stephen he does over 100% for his customers. Neither my fiance or I have good credit yet were walking out with a brand new car! I am in sales myself very rarely do you find an honest and hard working sales man. Thank you to Stephen!

Joe

Jun 3, 2015

Great service and friendly. Car was done quick with no problems. Will continue to used their service for my vehicles. And the price was right

Adaml

May 30, 2015

Esaias was great. Best experience ever. Recommend everyone to this place.I will come back to buy again and again . Ask for Esaias, simply the best.

Sealtec

May 30, 2015

Jim Payne was my salesman at this dealership and it was the best experience I have ever had buying a car. This is the second car in 2 years that I have bought from this dealership and would never think of going anywhere else! Everyone here is helpful and does whatever is necessary to get you into the car of your dreams . Thanks guys!

New Durango

May 30, 2015

I can't say enough about John and Bob. We told them what our situation was and they made the deal work. No pressure sales. They were honest and upfront. I highly recommend Mt. Ephraim Chrysler Dodge.

suzyq

May 28, 2015

I had the best experience at Mt Ephraim Dodge. I was not pressured and the all of the staff treated me with respect. They listened to all of my concerns.

dissatisfied customer

May 25, 2015

The salesmen at this dealer are the worst. They use dishonest tactics and will take advantage of you in a heart beat. I have been a loyal Dodge customer for over 20 years. I have owned 3 Dakotas, 2 Durango's and a Ram 1500. I bought 2 new Ram 1500s everything they promised was taken back but not before telling me to take the trucks and sign later. They said we will come to you to sign the papers. They purposely waited 3 weeks before coming to me to sign the papers. When they did come the discounts they promised me for buying 2 new trucks instead of 1 was not in the paperwork. When I refused to sign the salesman told me I would be sued because I took the trucks and drove them for 3 weeks; what criminal's! I am never ever going to buy a Dodge vehicle again for as long as I live. In fact in 3 years when the warranty is exhausted, I am immediately going to Chevy or Ford to get rib of the Dodge brand in my life forever (I also just sold my Durango and have purchased a Chevy for my third family vehicle.) The sad part is I love the brand but if the brand is run by a gang of criminals, I can no longer support the brand that I have loved for over 20 years. Now to add insult to injury the dealer refuses to give me my plates. Michael M. sales manager promised to mail my tags to me by Friday, May 22, 2015 so I would not be driving illegally, butt of course no tags. As of Saturday, May 23, 2015 I am driving on an expired temporary registration. It is very sad that I have to now hire a lawyer just to get what I am entitled to (my plates and registration). I will also for the rest of my life mail copies of all new truck titles I purchase to this dealer and to the CEO of Dodge so they can see first hand how much money the brand has lost by treating a 20+ year customer like they are nothing, worthless. If you are even considering buying a Dodge please call me and I will give you the names of who not to use, but more importantly how they will try to rob you. DO NOT GET ROBBED by this dealer, call me at 609-315-0615, my name is Scott. Thank you for considering Chevy or Ford for your next purchase.

Marilyn

May 20, 2015

A part for a Chrysler recall was not available for my car a week ago. As soon as Joe Giunta was able to secure the part, he called me immediately and had me drive into the repair garage for a 5 minute "fix." Nothing like it!

larry123

May 17, 2015

I was at this dealer for nearly two hours and the sales staff would not give me price on the vehicle I wanted to purchase. Don't believe the Internet prices, it is a scam to get you in the door. Than they bring bob out. Bob tries to make you think he owns the dealership along with 16 other dealerships. He than asks me why do I want this particular vehicle? (I didn't know I had to write an essay to purchase a vehicle). Horrible, waste of time experience.

jason b

May 14, 2015

I was referred to this dealership from a friend who told me to ask for a Sales Associate Ricky Hess I have been purchasing new vehicles for 30 years this was by far the best experience I have ever had in purchasing a new truck. Ricky Hess was extremely experienced and knew his product inside and out a true professional with no haggling I will recommend this dealership to everyone. Thank you

John L

May 9, 2015

Our Salesman Ricky Hess was very knowledgeable and professional. We were able to get the vehicle we wanted at a fair price with no games. I would recommend this dealership highly.

lilstarkie

May 9, 2015

Between Johnny O and service Manager Joe Giunta they make you wanna keep coming back. Ask for these guys by name and tell them STARKIE sent ya. They will take care of you.

shonda3

May 6, 2015

Joe Giunta helped me the entire way he was very professional kind and nice including all the other staff everyone was very helpful I will recommend anyone to MT.EPHRAIM ,CHERYSLER,DODGE,RAM DEALERSHIP

ctown23

May 3, 2015

The staff at Mt.Ephraim Dodge is why i love this dealership and would recommend them to anybody looking to buy or lease a vehicle.

howie

Apr 30, 2015

I recently went to the Mt. Ephraim Chrysler Dodge for an oil change, a window motor repair and tire pressure check. The rep quoted me a 2 hour wait time but delivered my vehicle with completed repairs in under 45 minutes!

Glassboro George

Apr 27, 2015

I have been bringing my 2010 Dodge Caravan back time and again for servicing at Mt. Ephraim Dodge. Joe Giunta and his crew take excellent care of my van, provide excellent customer service and keep me coming back even though there are dealerships closer to my home. Joe and his staff provide quality care and one on one service time after time. Thank you

krogers464

Apr 24, 2015

I have seriously had it with this place. I don't know what else to do other than write up a bunch of negative online reviews, so here it goes. I walked into this place over 8 MONTHS AGO. I was looking for a new SUV and was shown a new ford explorer. Granted the thing was absolutely filthy from it being driven by one of the lot's employees and the "somewhat white" paint on the car didn't match the yellow-tinged bumpers but I decided to give it a chance and see what they could do for me. Oh wait, I also forgot to mention that the rims looked as if someone took a hack saw to them in anger (perhaps a scorn lover??? who knows) Anywho, I ended up sitting down with this extremely rude man to talk price, even though I clearly explained to him that I was on lunch and had other errands to run before I returned to my office so I didn't have much time. He was the typical sleezey car salesman. He basically offered to jimmy-up the paint job, but laughed when I said I wanted new rims or money off. I pretty much just told him that I would come back if I was interested. I did not return. I completely forgot, however, that I had given this guy my business car....HUGE mistake. He has called at least a dozen times harassing me non-stop. I even called the sales manager and asked him to tell this guy to stop calling me. I have at least a half dozen voicemails from this guy guilt-tripping me for not buying that xxx Ford. I have never been so irritated by anyone in a sales situation in my entire life. I don't care if they were the last car company in New Jersey, I would NEVER return to this place. The latest call was today and the same xxxxxx-bag salesman said he had a coupon for me. Now, this is a complete shocker because the call before this one I really tore into this guy and advised him to stop harassing me. So, I will give him credit...where the guy lacks in brains, he makes up in xxxxx. I just hung up today without digging into him again since it was late afternoon and I was at my office. I may however, take a drive over in my brand new JEEP (which I paid for in full CASH) and show them what a real quality vehicle looks like;) Stay away, stay FAR away.

CHRYSLER3001

Apr 22, 2015

Just had my first oil change on my new Town & Country, Joe Giunta, and the guys were excellent, service was awesome, and I didn't have to wait long, way to go Joe.

Durango Daddy

Apr 21, 2015

Hi, had a problem with my Dodge Durango. Was fixed in a timely manner and fixed CORRECTLY! I had everything explained to me and told when they would call me back. I was treated like a MILLION DOLLARS.??

MiantalMom2

Apr 19, 2015

I needed the car I wanted to be at a particular monthly payment. Ron worked really hard to get me that monthly payment and I love my new used car. Thanks Ron.

Acarter16

Apr 16, 2015

I enjoyed my time here Murphy is a nice gentleman fun to talk to while you are waiting and he is very knowledgeable in this field

FLYNACE

Apr 15, 2015

I have gone to this dealership on many occasions for car sales as well as service. Joe Guinta & the team are the absolute best, very professional & friendly.

Chav84

Apr 14, 2015

Mt Ephraim dodge is by far the best dealership I been too. All the workers where Great with me finding the right car. Thanks definitely be back. Ask for Ron Rucci.

c4reel

Apr 14, 2015

I love this dealership! I drive from Philly to Mt. Ephraim Dodge for all my service needs.... Not all the time I can make an appointment because of work & family, but they always accommodate me.

vanman

Mar 30, 2015

I just bought a new Dodge 2015 caravan . The sales person was friendly no high pressure . They stayed within my budget found the car I wanted with the equipment I wanted and the color . I would recommend this dealership to anyone looking for a new or used car.

nikvil

Mar 26, 2015

Took our 08 Town & Country in for a coolant leak only to find out it needed a radiator and intake manifold gasket along with some other routine maintenance work that was overdue Joe explained everything that was needed and why and they even paid for my rental car. Our van was ready next day as promised good as new although taking your car to the dealer is not always the cheapest choice if you want it done right it is usually the best choice,.....Thanks Guys

ramtough

Mar 25, 2015

They are really great and friendly and really push to make the deal work.They are honest and trust worthy. I would send anybody there to buy a car or truck.

Romoney0788

Mar 20, 2015

Friendly, easy to deal with, and professional. Steve Corsey was my salesman. Very friendly, personal feeling, easy to work with. They took care of me with everything I asked. I will refer all of my friends to here. Just need more parking

flynn35

Mar 17, 2015

My salesman Joe was great and the Sales Manager Bob was very friendly and gave me a good deal on a 2015 Dodge Ram Sport but I left there not 100% satisfied. I had my eye on a $50,000 truck and the whole time they were talking it up about how much it towed and how it has everything..They told me to drive it home (which I did) and fell in love with it!!! Come to find out in the later stages of negotiations that It didn't come with a TOW hitch( which I had to purchase myself) and that it didnt have navigation!!! 2 of my must haves!!!! It was NAV READY, I was told!! I was fooled by the sales gimick that bc it was listed on my sticker that it came with it!!! The hitch is $150 and the nav was $600 and they wouldnt throw that in the deal..I couldnt believe it!!! A $50,000 truck without navigation or a toe hitch!!! and its the " SPORT" model ...I bought the truck anyway but sort of regret it now!!! I was shocked that for a couple hundred dollars that I couldnt leave there COMPLETELY SATISFIED...I was recommended to go there by my dad who bought a truck there a week prior so I spent 2 days there looking for the right vehicle!!!

Haber93

Mar 14, 2015

Couldn't of been any better in my opinion. Anthony made this experience great and kept giving me a chance to get my kia soul of the lot.

Tedsayland

Mar 7, 2015

2015 jeep Cherokee - minor collision work done - and a 4k service! Fantastic service, friendly, and great work! I didn't buy my jeep here - but will go here from now on!

sf

Feb 26, 2015

Anthony "Stokes" Alberto went out of his way for me. I thought I was going to purchase a used car that would need to be upgraded in a year or so, instead Stokes was able to put me in a brand new car, at a payment I could afford. I told him I needed a safe car since I have a toddler and he made sure to point out the additional safety features in the car I purchased. He handled all of the numbers and made the paperwork simple for me. He was very professional and made the entire process easy. I will absolutely be going back to him for my next car.

Steve C.

Feb 24, 2015

I chose my '15 Ram 1500 from their online inventory. So yes I cut down on some legwork by knowing in advance what I wanted. When I arrived at the Dealer, I was introduced to Anthony who did his best to get me where I wanted to be. He expedited my paperwork and had my deal complete within just a couple hours.. Very happy with my Truck and experience..Steve C.

evst676

Feb 24, 2015

The guys at Mt. Ephraim Chrysler Dodge were incredibly helpful to me inew my time of need. I desperately needed a new car asap and they were willing to work with me to get me down to a price to I could afford. There were various hiccups on my end that the guys were able to work with and I can't thank them enough. In particular, Anthony "Stokes" Alberto, Bob Peters, and Mike M. were life savers. Anthony bought us lunch and stayed with us all day to make sure we got what we wanted. I can't thank Anthony enough for his help.

smgag

Feb 19, 2015

This could be a long story but I'll try to make it short. Our T&C was in for a check engine light that turned out needing 1 + 1/2 days of labor to fix (this was a Friday). Joe called to explain that the van needed this extensive repair and that it probably would not be done until end of business Monday. I was freaking out because we needed to leave Monday morning for medical reasons involving my son and also that renting a vehicle was not an option because our van is handicapped accessible for my son. We had a 9 hour drive to make by Tuesday. Joe was polite and said he would do what he could but the engine guys are not in on Saturdays so it would be really difficult to get the job done. Fast forward to Saturday afternoon...Joe called to say the van was done!! Not only did Brian stay late on Friday night but he came in on Saturday to finish the van. Now if that's not service, I don't know what is!!!

birdman610

Jan 29, 2015

i dealt with dean g, great overall experience on my '13 ram 1500 laramie leftover. such a good feeling i went back four months later and bought a '14 dodge durango citadel ! guys were awesome both transactions went worry free and smooth as silk. I can't remember salesman dean hooked me up with but I'd refer these guys to anyone !! I'll nvr buy anywhere else. d pierce

tater282

Jan 19, 2015

The service staff always provides outstanding service and delivers as promised. Thank you for making the experience easy and quick.I travel a further distance to go to Mt Ephraim as opposed to a closer Dodge dealership

Mcal62

Jan 17, 2015

Impressed with entire experience at Mt Ephraim Dodge. Good inventory. Knowledgable sales reps without pressure. Financing mgr very fair and open to negotiation. Ricky and Frank incredibly courteous and knowledgable.

DanO

Jan 15, 2015

Went in to buy a Dodge Ram 1500... The sales manager seemed not interested in trying hard enough to get me approved, I don't have the best credit... Spent close to 4 hours there... Finally they told me that I needed more income in order for the bank to approve me... 3 days later I went to another dealership, got approved, got them to get the same Dodge Ram from Mt. Ephraim Chrysler Dodge, and next day I was driving the brand new Ram. Also, the sales staff hanging around the sales floor was very unprofessional using foul language and fooling around while I'm sitting there watching it all... My Sales guy, Anthony, was very nice but needs to learn to NOT be on his personal phone taking calls and texting when he's with a customer, very unprofessional... I also must of used the bathroom 4 times while i was there and walking by other employees there NOT once anyone say hello or WELCOME...

Bryan keel

Jan 3, 2015

Bought a car they sold to me at19,000$ I have been have had a lot of problems with the car in the past month in half n they will not back it up. They power washed the engine bay they were totally aware of the problems the car was having so I have a car that I can not drive that needs 6000 dollars of work this place is a joke stay away n the customer service sucks I don't recommend this place mt Ephraim dodge that is they got there money through the bank and that's all they cared about said they wasted 8 hours of my time to tell me that they could not do anything this place really pisses me off!

dartdodge

Dec 29, 2014

Purchased a new Dart!Great salesman!Great experience!Dodge has hit a homerun with the signature light cluster on the back of the car!Start to take notice of how many new Dodge models and Chrysler 200's & 300"s are on the road!Dodge and Chrysler are back and their sales can prove that!

Carlin James

Dec 17, 2014

Brought my truck in for service and Joe Cerankowski was a pleasure. Informed me of all the details of the service needed on my truck.

jerseybkb

Dec 16, 2014

Dealt with joe c. Did good quality work. Gave me the breakdown of service done to my vehicle and the parts that were replaced and any upcoming issues that i may have to tend to in the future.

erincam

Dec 10, 2014

My car is 8 years old, so things are starting to go. I took it to another Jeep dealership for some other work and had a horrible experience. So I was hesitant to start, but Mt. Ephraim Chrysler was a painless experience. My car was serviced quickly and I was treated super nice. Thank you Phil, you were extremely helpful!!!

Ali115

Dec 2, 2014

Buying vehicle was hassle free! Was so nice not to be haggled. We noticed a couple of issues with van(minor). They went above and beyond to make sure it was taken care of right away!! Thank you, service department!

MaxSteele14

Nov 29, 2014

Great service! Everyone was very friendly...thanks to Joe Giunta and the parts dept. Oil change for my Dodge Ram 1500 was quick and very reasonable.

jwbates7

Nov 27, 2014

Oil Change Price could be better. $100 for a oil change and tire rotation. Joe Giunta provided me with wonderful Customer Service and worked around my schedule.Happy Thanksgiving!!!!

mperry312

Nov 15, 2014

Brought my Dodge Dart for its 4000 mile checkup. Service was excellent - service department was very friendly, efficient and knowledgeable. Very satisfied. Would highly recommend and have. The service manager Joe Giunta was very friendly and helpful. In and out in now time.

mxmrpm

Nov 11, 2014

Everyone encountered had a smile on their face and were helpful. All my research and the people I asked recomended this dealership as the one to go to , and they were right a five star dealer all the way

QUINNIE1880

Oct 22, 2014

The Assistant service manager Joe Giunta was very helpful. I was very well taken care of and was in and out in about an hour.

v293020

Oct 6, 2014

The Service Advisor Joe Giunta is always friendly and helpful when I have my card in for serviced, I have dealt with them for years and they are always great to work with.

jimmyd123

Oct 2, 2014

Joe Carankowski of service department exceeded all my expectations for service, promptness, and politeness. He really seemed to care. Look him up if you need service on you dodge or Chrysler.

johnny.blumberg.9

Oct 1, 2014

my experience at Mount Ephraim dodge was amazing!The service was seamless and fast. Its what buying a car should be today! quality cars and amazing service!I would send my mother there!!

Carlin James

Aug 31, 2014

I purchased my Ram Truck August 2013, and since that day the people at Mt Ephraim have been wonderful to me. It's a pleasure!!!!!!

skovach1962

Aug 26, 2014

Give a big shout out to Lee and Celia in the service/body shop,and the rest of the crew. All i can say is thankyou for your kindness and how you made me feel very comfortable.My car looks brand new.Thank you,Sherri Johann

eproulx

Aug 16, 2014

Stopped in for an oil change with a coupon. I was in and out in an hour. Everyone was super friendly. I looked at some of the used cars while I waited and the salesman was helpful and not overbearing. I got a maintenance schedule and will be back.

jdougdorman

Aug 14, 2014

Went to Mt. Ephraim Dodge to buy a new ram 1500 eco/d. At first when I called no one had any info about what I was looking. I knew more about the truck then he did and a few others. But the worst part is that they would not give me any of the numbers when I kept asking for them, never returned phone calls. Told them numerous times I wanted to move fast. Four days I dealt with them and NOTHING. Went to Cherry Hill Dodge and with in a couple hours they got the truck that I wanted for the price that I want and need. Fast, friendly and on the ball.Doug

Kevin McClain

Aug 4, 2014

I got approved for a charger on the 18th drove off the lot the 19th with temp tags (old tags in trunk until next month)registration and new insurance on the vehicle also they accepted my trade in and put it up for sale the following day. Joe Primo was my salesman, he told me his finance manager was out of town, so I had to wait to finish the rest of my paperwork but after 3 weeks of having the vehicle he then tells me that the bank that approved me for the car denied me because of my credit. I talked to another sales person to verify those reasons and he told me I was approved he's not sure why he told me they denied me, so how can I trust this dealership if they are just trying to scam me on a deal with the car. Will never do business with them, nor will I recommend them to anyone. Thank goodness I got my trade in vehicle back.

dana4320

Aug 2, 2014

We could not have been more pleased with this dealership. I contacted them online to inquire about their 2014 Chrysler 200S, from my computer at work around 3pm. After a few brief emails with Frank Russo, we secured an AMAZING deal by 5pm. We drove about an hour, and even though they were closing at 7pm, they were very gracious and did not make us feel rushed at all. Ricky Hess gave us plenty of time to test drive the car and by 8pm we were on our way home with a brand new car for our daughter. It was the easiest car transaction we have ever experienced. Both Frank & Ricky were great, the staff as well. I did not feel any of the jitters you normally feel at a dealership. We will surely be back and will recommend this dealership with pleasure. Thank you again for making this purchased great one Mt. Ephraim Chrysler Dodge! My daughter absolutely loved it!!! See you again soon!

GENEBANGLE

Jun 15, 2014

WHEN I WENT TO THE DEALERSHIP ,IT WAS A CALL THAT STARTED ME TO GO , JUST TO LOOK AT THE VERY NICE CAR AND TRUCKS THAT I SHOULD NEVER GET. THEN TALKING TO JOHN O THE WENT SO FAR OUT OF HIS WAY TO-- AS HE SAID- WE WILL GET YOU A CAR!!! THE MAN NEVER STOPPED . HELPED ME IN MANY WAYS ,ALWAYS POLITE. I CAN NOT SAY ENOUGH ABOUT HIS WORK.. THANK YOU VERY MUCH-----SEE THIS DEALERSHIP AGAIN. AND HOPEFULLY JONH O.

eseiden

Jun 12, 2014

Since purchasing my Sebring, I have only been to the Service Department twice. Both times I was greeted by Joe Giunta. Today I had a problem and brought in the car. He greeted me with a smile and a joke. He said, What did you break today? He then listened to my narrative about the problem and filled out the paperwork. When he was done, he explained what they were going to do and possible reasons I might have had the problem. He was kind and answered all of the questions I had. I waited for my car in the customer waiting area and each time he came in for someone else, he smiled and answered other questions I had thought of while sitting there. After the technician had check my car, Joe came in to explain what was found and again answered my questions. He did not give me any reason to think that I was asking too many questions. He just was a very pleasant person to deal with. He is a real asset to the dealership.

13babyphat

Jun 11, 2014

Mr Robert was absolutely awesome!! I walked in the dealership with a frown&walked out with a smile Cuz of him. Thank you so much!

ThornhJ

May 27, 2014

I purchased my car from this dealership and have always service it here. I have always been treated with the highest level of customer service and professionalism each time. Joe Giunta does everything he can to accommodate my servicing needs. I am very happy with the service at this delership.

DavidSchoolfield

May 21, 2014

I have been bringing my 2012 Dodge Durango Crew since I first purchased it back on May 3 2012. Joe Giants has been the one that handles the service orders mist of the time when any type of service is needed. His advice and opinion has been very helpful and enrichment. I purchased this car with 34 miles and currently have 55,291 miles and still going strong. I have had many automobiles during my lifetime and this Durango is one of the best. The mileage per gallon is very impressive for a vehicle of this size I have taken numerous trips and this vehicle has not let me down. The quality service that Joe has recommend has kept my in top shape towards making these long distant trips. Joe should be recognized for all of his efforts towards providing "Excellent" customer service.

Techst

May 21, 2014

I have purchased 3 brand new Chryslers/Dodge and own 4 in my life time. Two new Town and Country's at Mt. Ephraim Chrysler Dodge. So, I think I have been in enough Chrysler dealers and service departments with the experience to know a good one when I see one. This dealer although, not as fancy as some of the competitors has an excellent staff and group of honest working people. There slogan should read "We treat you like Family" because that's how I think they treat me. I really enjoy my visits and thorough care they provide to my family vehicle. Thank you! E.E.

dupedbuyer

May 16, 2014

found the BLUE car i wanted at mt ephraims website, entered my name and info and kept browsing... got a text that same day from a salesman which said that the BLUE car i was interested in was at their shop, when can i come in to look at it., Very excited,, i went to the dealership to see the BLUE car.>GUESS WHAT the BLUE car is not here yet, but we can show you this lovely black one. FOR a HIGHER price, WITHOUT the same features...So i say ok, but i really wanted to look at the bLUE one...no sir, not here yet. But i will sell you this Black one, ok i like it. LEts talk price..HAS ANYONE EVER PAID HIGHER THAN THE STICKER PRICE??? well sure sir, thats the way we do it here, and i am sure you wouldnt mind if we add an additional $1000 for some made-up stuff we did to the BLACK car while you sat and haggled with us. Well I am an awesome salesman and i will talk you into saying yes if i promise you all kinds of rebates, that really dont exist..THE PRICES ON THE WEBSITE ARE BOGUS!! NOBODY really gets those prices - the salesman actually told us that. So im hooked, sell me the overpriced car and tell me you are doing me a favor..thank you very much....NOW i need the registration done really soon, because i am going to need to go out of town NO PROBLEM - 1 week WE TAKE CARE OF YOU..15 days later, no paperwork!! OK maybe you can extend the temp tag you gave me, since ya know it is gonna expire,,,CANT DO THAT FOR YOU..OK then i will pick up the paperwork and bring it there for you...CANT DO THAT EITHER...I HAVE TO KEEP IT ON MY DESK TILL THE LAST POSSIBLE MINUTE...just to take care of our customer..THIS IS JUST A SPRINKLING OF COMPLAINTS I HAVE REGARDING MY EXPERIENCE WITH MT EPHRAIM DODGE....bait and switch is just the beginning!

daniellebloom

May 1, 2014

I have purchased 3 cars from here before and never had the caring service as I did this time around. I can't thank Alex, Anthony and Frank enough for all they did for me. Being a woman buying a car isn't easy sometimes and I have been taken advantage before there but this time around, they made me feel very comfortable and very sure that I was making the right decision.

skymerdog

Apr 25, 2014

I needed a tire repaired or replaced and the service center was wonderful in helping me get back on the road safely with two brand new tires and a free alignment.

MarkLiquori

Apr 19, 2014

I have been buying cars and getting service on those cars for 15+ years at Mt. Ephraim Chrysler Dodge. I keep going back because of the level of professionalism of both the sales and service teams. I leave the care of my vehicles in their hands, and they never disappoint. I generally seek out and ask for their advice on what's needed to keep my cars running in peak condition. They never recommend more than I need, and have numerous times advised me when I didn't need a service I thought I needed. There's nothing better than being able to trust in a dealership; and I trust in Mt. Ephraim Chrysler Dodge. My only regret is that they are located about 20 miles from my home!

edhelmes

Apr 3, 2014

Always greets you with a smile, explains the work to be done, and the work is always done when promised and done correctly.This is the only Dealership I go to Because of Joe Giunta the Desk manager .

Kylestevens

Apr 1, 2014

This dealership has no respect for their customer. I bought a new vehicle here. They regularly call me on my cell phone. I have repeatedly asked them not to call again and they say they won't but another couple weeks go by and again they call. I will not be purchasing another vehicle here regardless of price or product.

mtiernan1

Apr 1, 2014

Excellent service! They are an honest repair shop that I trust and I will only bring my car here for future repairs. They also provide coupons (by mail) to help lower the cost.

WayneTrip

Apr 1, 2014

On 3/14/14 from the Dodge Parts Center entrance too the pay window, they were all were excellent. Even before this Survey. I have a 2012 Dodge Caravan II and it is my responsibility to make sure my invested vehicle is up to date or close to service dates. Mount Ephraim Dodge in Mount Ephraim, NJ sends me friendly reminders either by phone call or mail. If the Staff ever had or have their own bad days, I wouldn't know. We are in 2014 and I still get high reviews about my invested Dodge Caravan II. Great Team work.Thank you, Wayne

DJ92648

Mar 28, 2014

I FOUND THE CAR WITH THE OPTIONS I WANTED, ALSO WAS VERY PLEASE WITH THE SALESPERSON. I WAS VERY SURPRISE, THEY MADE ME FEEL VERY COMFORTABLE, AND I ENJOYED THE EXPERIENCE. ALL QUESTIONS WHERE ANSWERED BY MY SALES PERSON. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS. THANK YOU

Malphater

Mar 26, 2014

I purchased a used car from this place on in May of 2013. Upon me pulling into my apartment building, my engine light went on and I noticed that one of my daytime headlights wasn't functioning as well. I called the next day and set up an appointment to bring it it in. So I brought it in, they ordered the light and ran a scan on the car for the engine light. They told me it would be a few days for the headlight, and they had to order a replacement part so the engine light would go off. When the parts came in, I took the car in to get it fixed. Yes they fixed the headlight and apparently installed a new part for the engine light, but when I was pulling into my apartment building again, it came on. So I called and scheduled an appointment (again) for this engine light which has been on since I bought the vehicle (it's been a solid three weeks by now). I bring it in and wait for them to "run a text" on it. An hour or so later they pull me from the waiting room to tell me that I have to leave the car there overnight because their computer can't get an accurate read because I brought the car in "hot" and it would have to be hooked up to their diagnostics computer "cold" so it could get an accurate read. So I leave it over night, they do their thing with the computer and then call me and say they have to order a new computer for MY car. I came in that night to pick up my car because they said I could, but when I showed up, it wasn't put completely back together and the service people were gone for the night, and they couldn't let me take it because of liability reasons. I STILL HAVE NOT RECEIVED THE COMPUTER PART THAT THEY "ordered". It's almost a year now and my engine light is still on, and last Friday 3-21-14 my car wouldn't start, even with a jump by two separate tow truck drivers. I had to get it towed to the dealership. I left my keys with a note of everything that's happened and my phone number. That was FIVE DAYS AGO, yet I still haven't received a phone call from the dealership acknowledging my car being there. I've since called corporate and they've opened a "case file" for me (although my "Case worker" has been outsourced). If nothing comes of this, i'm taking my invoice papers to Kimmel and Silverman and filing Lemon Law. I've had my car in 3 or more times for the same problem and it's NOT been resolved. I may even go to the local Philadelphia News and let them know of the LACK of customer service that goes on here. I JUST WANT THE CAR IN PROPER WORKING ORDER LIKE IT SHOULD HAVE BEEN SINCE THE DAY I PURCHASED IT FROM THEM! I have to take my hand-capped mother and father (Vietnam vet) to doctor and physical therapy appointments a few times a week, and the SUV I bought was great for this. It sat high up and it is easier for them to get in and out of, plus plenty of room for their walker, walking cain and scooters. NOW i'm left with a 4 door rent -a -car that sits far too low to the ground and they have aches and pains from this. I'm sure Mt. Ephraim Dodge could care less, but this is being put out there so YOU might not make the same mistake in buying a faulty car from them, and wasted your time trying to get it fixed.

karenbuz

Mar 26, 2014

I give this dealership 5 stars, I have bought 3 Chargers from them and a pick up, the sales people are very kind and helpful not pushy at all, and the Finance man works very hard to get you where you need to be for payments. I have referred many people to them and will continue to do so. I will always deal with Mt Ephraim Dodge great service.

759mycarreview

Mar 7, 2014

They were very down to earth and listened to our needs and aprhensions. I need a wheelchair for my child and needed to see how stow and go seating worked along with how much room is in the car. They did everything I needed to make sure this was going to work for us.

Pfisterer

Mar 6, 2014

My husband and I looked at 2 other Dodge dealers in our area, and one was wonderful and the other not so much. We went to Mt. Ephraim Dodge, knowing what we wanted. Spoke to Grant, he is very personable, and he found a Durango that was near our list of wants. Actually the Durango was more than we actually wanted. They worked with us, and we ended up leasing a 2014 Durango, for more Truck and less money than we anticipated. Kudos to Mt. Ephraim Dodge, so happy with my truck and my monthly payments!!

brianjetter53

Feb 21, 2014

My buying experience at Mt. Ephraim Dodge and Robert Forrest was fantastic. I told him what I wanted to spend for a vehicle, there was no haggling. He showed my the vehicles that I described I was interested in purchasing. We settled on a price very quickly. I was in and out the door in less that 3 hours. I would absolutely consider doing business with Robert and Mt. Ephraim Dodge in the future.

Cvandusen81

Feb 11, 2014

I was very pleased with the service I received. This is the second car I purchased from this dealership. I am so happy with my new car!!!!!!! Dennis was so helpful.

ralph4ch

Feb 8, 2014

Rick and Anthony went above and beyond for us and we will be forever grateful. This is our third visit to Mt Ephraim Dodge and I will only return there for future purchases.

dbonanno14

Feb 5, 2014

My experience was excellant and I enjoy the new mini-van that I have purchased. The van will be great for my kids and when we go on family vacations. I am happy it is brand new so I will not have to worry about things breaking because they are covered under a warranty.

daveshein

Jan 28, 2014

A simple online inquiry with Frankie Russo led me to take a test drive and the salesperson Jim Payne was easily able to help me make a great no money down deal!!!!

helen2585

Jan 28, 2014

I purchased a vehicle on Monday and Tuesday Morning I had to have it towed back to the dealership. They were friendly when I was purchasing it but not so much when I was returned for problems. They refused to take the car back and lied about my financing. I will never return and would not suggest anyone purchase from this dealership.

cobra2top

Jan 23, 2014

I wanted to thank the team at Mt Ephraim Chrysler Dodge for making my new buying experience enjoyable. I was in the market for a new sedan and after a lot of research, wanted a 300 as my next car. I found the car with the options I wanted on their website and called to ask if it was still available. Jim Payne, my sales rep, said they had it and to asked if I wanted to come in and look at it. Upon my arrival, Jim had the car pulled up front, plates on, waiting for me. A unexpected surprise. Jim went over all of the features of the car and answered all of my questions. He was very professional and I never felt pressured. I tend to ask a ton of questions and he answered them all. After the test drive I knew the 300 was the car I wanted and met with Alex Epshteyn, the sales manager. We discussed price and my trade in and he did everything to make sure I was happy with the deal. We went methodically through all of the details and after a short time, I ended up walking out with a brand new car with everything I wanted! So happy with my purchase! Both Jim and Alex made the buying process so smooth. I never felt hurried and they were really focused on assuring I was happy with the purchase. Both were very professional and made the buying process easy. I will definitely recommend Mt Ephraim to all of my friends and family!

barbaccio

Jan 18, 2014

Walking on to the lot is enough to give me heart burn. I HATE dealing with this stuff. However, my 2004 Cadillac CTS was garbage, I needed more room for my family, and I wanted it gone. Anthony Castrataro was the PERFECT salesmen for me. Absolutely NO pressure, VERY down to Earth and easy to talk to. He listen to my exact demands (which were NOT easy) and smiled through the whole thing. He assured me that he'd do whatever he could to help me and I believed him. Alex Epshteyn came in later in the process when it came to price and financing. He did what it took to get the deal done. I'm telling you it wasn't easy, I was completely prepared to have to walk off that lot with my sh*tty Cadillac and be miserable for another year. Nope. Alex came through. I walked out with a new minivan and a promise to send more customers their way. These 2 gentlemen made something I absolutely HATE, into something fun and memorable. I would recommend these guys any day, to any one. Even my father, whom I'd brought with me, was amazed at how well and how hard these gentlemen worked to get me in that van. You can bet your xxx I'll be back to Mt.Ephraim Dodge the next time I, or any of my 7 kids need a car.

03047pk

Jan 4, 2014

Check in was excellent -pulled into garage and Joe got the paperwork completed quickly and called Chris, mechanic, to front desk for us at our request. We were given a ride to and back to a diner right down the road where we enjoyed a good breakfast while the car was being serviced. Chris also had the car washed for us as part of the service. Very Satisfied and it was first time we used a dealership for service. The price was reasonable, as well. Paul & Phyllis Krug

2010acura

Dec 27, 2013

This was my second time doing business with Mount Ephraim Dodge and once again very pleased with the final outcome, which was the purchase of a new Dodge Journey. Very friendly salesman (JIM) and sales manager (Alex) both worked hard to get my deal done. They did what it took without making me feel pressured and gave me the time I needed to think it over and talk it over with my wife. I will definitely recommend this dealership.

wcoop866

Nov 29, 2013

Joe Giunta has been my service adviser from my first service appointment. He has always been excellent to my needs for my vehicle and advises me to what is recommended for my vehicle. He is an outstanding person which I can highly recommend him to anyone who owns a Chrysler Dodge vehicle. More dealerships should have more advisers like Joe. Joe is what makes dealerships stand out above the rest, and has made me a repeat customer for all of my service needs. Thank you, Bill Cooper 2112 Dodge Charger owner.

onelesshorse

Nov 27, 2013

Went to trade my 09 ram. They had the truck I was looking for. Ask about leasing versus purchasing. That is when the lies began. Kept there as they had keys to my truck while sales person went back to finance several times. I was quoted one price that was not on lease agreement. I was promised miles that were not on lease agreement. They promised a buy back at end of lease. We shall see. Sold on a big horn, sirius works, u connect does not. Uconnect is also no help. Promised brake box could be installed at trailer dealer, not true. Trailer dealer price, 175.00. Had it installed at dodge for just under 400.00. More lies. will not buy another ram because of this dealer. Talked to Ram about issues and was informed that each dealership is independently owned and they do not interfere with sales of their trucks. The big horn is a nice truck but not worth the trouble I had experienced to get it. I buy a new truck every few years, but will be looking at other models after this experience.Final note, the truck had to be put in shop to adjust the brake box. Never had this problem with any of the other 9 trucks I have owned when installed at a trailer dealer.

rammer1500

Nov 26, 2013

Joe Giunta, Service Manager, and Lee Collins, Body Shop Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality of both was above reproach. During the process, it was discovered that the power steering pump bolts were backing out putting a severe strain on the pulley which was grinding into one of the aluminum housings. Upon paint work completion, the vehicle was immediately accepted into the service area, and the power steering pump issue was corrected. I picked the car up and when I stopped for gas, it required a jump to restart. I took it back to Mt. Ephraim Dodge Service, and Joe immediately took the car in. Everyone I've come in contact with at this dealership is truly professional and now has my loyalty. I am a Chrysler product fan, and will deal with no one else in the future. On a scale of 1 - 10, they are an 11.

SueBurkhardt

Nov 7, 2013

Everyone I came in contact with at this dearlership was extremely professional, helpful and friendly. My salesperson was Grant. He was extremely helpful and guided me through the process very nicely. I would refer anyone to Mt. Ephraim Dodge. It is a top notch organization. They aren't about high pressure sales tactics - just helpful guidance. I will back back for sure!

edmarie9

Nov 7, 2013

We were referred from a client to this dealership and Sergio Morales. I was amazed at how friendly they were there, normally you would go to a dealership and they are trying to hustle women, but they were very nice and very helpful. The price was a little more than our spending limit, but we are very satified with the car and we think it is worth it. I would say that they were pretty accurate on the type of car that my spouse and I were looking, it only took three cars until we found the perfect one. I will definetely refer this dealership to my friends and family. Thanks again Sergio!

lilstarkie

Nov 1, 2013

John Ohanian is the only reason why I bought 2 brand new cars there (2013 Dodge Journey and 2013 Dodge Dart Ralley). The rest of the staff is great as well. I had car repair for my wife's Journey which I would recommend anyone to go to. The sales man John is so good I talked my mother in law into trading her car in and she too bought a car from Mt Ephraim Chrysler Dodge. Reason why not all 5's is not on Johns part but I have been back 5 times (3 times for the same problem) with my 2013 Dodge Dart Ralley. I love the car but hate the head ache of bring this car back over and over. Bottom line, even with my problems I still would by my next new car from John here at Mt Ephraim Chrysler Dodge.

Pherko

Oct 1, 2013

My overall experience was excellent. Joe, the service manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way.

carrgay

Sep 21, 2013

Over the years, I have been to many car dealerships but the salesman, John Ohanian, and the whole sales process of our new Ram was just outstanding. John was very professional, knowledgeable ,kind, and considerate; rare qualities today. We really appreciate all his help and we are now long term customers! Thank you! G. Carroll- Lee

jimmy12345

Aug 25, 2013

Called about a certain color car.I was told they had a few in black,and the purchase would be fast.When I got there no black cars.Decided on silver.Was there for 5 hours.That is not a quick purchase.Salesman Tony was nice .They dont tell you the price of the car.They ask what monthly payment you want.They were surprised when I asked to see sale agreement first.It was the last document they showed me.The trade in value on there website and other dealer websites are BS.My trade was perfect shape,value was $10,800 - $13,750.They gave me $10,500.When I told them I didnt like the deal they were not happy.I finally got an good deal after 5 hours.The car was not cleaned well at all.Took me an hour to clean it when I got home.They didnt even give me a full tank of gas,half tank.Employees were ok but not to knowledgeable about there cars.Look up information on the car before going.I got a good deal

twpmann

Aug 23, 2013

My truck buying experience at Mt. Ephraim Ram was better than I could have ever expected. Having been through several car buying experiences in my lifetime I wasnt much looking forward to the "process" and never have I left a dealership feeling excited, satisfied, and comfortable with the large purchase I was making. I was so fortunate to have walked into Ed Heisler when I pulled into the lot. While I was only coming into browse, from the beginning Ed's main focus was finding me a truck that I, and my family, would be excited about. I was a little uncertain about what I actually wanted in my truck, but that didnt frustrate Ed. He showed me everything I had even the slightest interest in and we took several test drives in various trims. I even brought one back to the house to get the wife's opinion. Despite all my uncertainty, Ed never once got irritated and simply reminded me that all he cares is that I choose something that makes me happy, he didnt care how long it took me, even though it took me about a week. I finally decided on a truck that I would have no regrets about. There was no hassling me to hurry up and pick something, no hassling me to purchase extended warranties or any number of other things that nearly all other dealerships try pitch you. In fact, I didnt feel like they were trying to sell me anything, Ed and the dealership simply provided me great customer service and a comfortable buying experience as I shopped for a vehicle. I would strongly recommend visiting Ed Heisler at Mt Ephraim Dodge/Ram if you are in the market for a vehicle (they dont only sell trucks) and tell him I said "Hi".

CuppyCake112

Aug 12, 2013

Came on to the lot looking for a new car; salesmen were not only friendly and relaxed, but did not rush or pressure me at all. They let me take my time and waited till I narrowed my search down to present me with specs. They were not only knowledgeable they made sure that I found exactly what I wanted. They also took the time to work within my budget and not make any impulsive decisions. I would use this dealer for all my future car purchases.

nicholecastrataro1

Aug 9, 2013

These guys are great! I went in out of curiosity because i saw a 2011 hyundai sonata on their online website that looked like a beautiful car. Ive rented one in the past and was looking for a nice one that i could afford for a while.the customer service was top notch and the deal was made very easy. no pressure/ hassle free for exactly what i wanted to pay monthly and term. they also gave me the best competitive price for my trade in vehicle also. Matt was a great salesman, I look forward to dealing with them again in the future.

giugio

Aug 8, 2013

After having such a great experience at Mt. Ephraim I decided to take my other son there. Frank Novelli helped us again. My son chose a beautiful dodge challenger. I guess I know where I'm going to buy my next car.

tuncpbiu

Apr 6, 2013

High pressure sales tactics. Keep your keys so you can't leave. Make you wait forever while they "consult". Bait and switch technique on vehicle.Lots of spam if you give them your email address.

JerseyMom14

Mar 6, 2013

HORRIBLE! Wasted our time and played games with us for about 40 minutes. We went to look at a specific car they had online, which was the type of vehicle we were looking for. We got there looked around the lot with no luck finding the car. We were on our way to our car to leave a guy came out and "tried" to help us. We explained to him what vehicle we were looking for he said why don't you come in and well check our computer to see if its here. 10 minutes later he comes back to ask for our liscense to copy to get out of the way so when they find the car we can test drive (yeah right, we knew at that point there was no car). So he leaves for another 10 minutes comes back with paper work, saying they're still looking for the vehicle and wants to run a credit check we refused to allow him to do so considering we only were interested in that car and he got mad at that. Then he leaves us another few minutes comes back and says oh were sorry we sold that car and all of a sudden he remembers this car SO well. Then tries to show us a bunch of cars that are nothing like what we wanted and we tried to say hey you don't have what we want thanks though he wouldn't let it go and was begging us to come back in so he doesn't get fired. Really?! We eventually had enough and left he got all mad and stormed off. Unprofessional, rude and extremely pushy. I understand their job is to sell BUT you talk to costumers you are suppose to take what they want and help them not show a bunch of cars nothing like what you're set on just because you don't want to lose your job. How many times do you have to say no before they let it go? I don't know but this guy then comes to our car when leaving to try and make us feel bad for him, my husnand ripped up his card. Never again!

John999999

Dec 14, 2012

Deal was easy, and the guys were friendly as well as knowledgable. They went out of thier way to make sure I was happy about the whole deal.

tricky123

Nov 30, 2012

Fantastic customer experience. I was unsure what I wanted and the sales team found me the car of my dreams (Benz 350E). The price was the best part. Nobody beats these guys prices.

joe conti

Nov 29, 2012

I just purchased a new 2012 Ram 1500 from Dean and Al at Mt. Ephraim. These guys were great to deal with. Easy going,friendly, very well educated on the truck that I was looking for and most of all they gave me an unbeatable price, period. They delivered exactly what they said they would on a "handshake". No BS ,no pressure, just extremely friendly and courteous. Very nice experience and I would recommend them to anyone for a used or new vehicle. Even the financing rate they got for me was unbeatable as well. These guys are down to earth, just good guys'and I certainly will be back for another vehicle...Highly recommend to anyone , super nice guys'...

xg3jkd55

Oct 1, 2012

Was Emailed with a price of the new car is the reason I drove 1.5 hours to their dealership. Test drove car and started to make the deal. I asked what I was geting for my trade and what I was paying for the car and Albert told me I will know when I sign the contract. Right there I should have walked out but working late the night before and very tired, I did the deal. They gave me 19k for my car which was lower than I wanted but accepted that. When I signed the papers it stated that I was paying 980.00 more than sticker. I thought it was Ok since I have bought from another dealer before and they juggled the numbers aroud to make the finanice look good. When I got home I redid the math and I did pay 980.00 over sticker which I was told from Kevin (Internet MGR) that I would have paid 10% less of the sticker. I have called them several times and they do not return my call even the owner and GM. I called Chrysler and filed a complaint and they came back stating that they added the 980.00 to the price of the car since they gave me more for my trade. No discount from stricker. I am now seeking further legal action against the dealer. I have files a complaint with the BBB and they came back with the they did discount the vehicle since there was an ammenent added to the car about a added accessory group which was not on the vheicle, again another change of the story. My advice STAY AWAY of this dealer. They are worst that I ever dealt with. Dean reached out to me to discuss what can be done to make me happy, we discussed some options and the dealer came through which resolved any issue I had with the dealer. I have changed my rating and would recommend this dealeesship

lspera

Sep 29, 2012

I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven't learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction.

llikeamericancar

Jun 1, 2012

The dealer was very rude. I sent emails to ask for a price. Doug Bryson,replied in a very rude tone. He didn't provide me any information about the car. He even doubted I am a secret shopper. How rude that is. I just bought my new car from another dealer yesterday. I wouldn't recommend this dealer to anyone.

matute008

Feb 15, 2012

Everything was perfect. They honored the online price and they paid me what I considered fair for my trade in. The check to pay for my trade in was sent right away. It was an exciting and relaxing experience to buy a car from them. I totally recommend them.

Linda Scheuer

Jan 12, 2012

I've purchased two cars at this dealership, and both times it has been wonderful!Also, the service department (and Bob), have been great!I just purchased a 2010 Chrysler Sebring (I had owned a 2003 Sebring), and I find the Chrysler products exceptional!

cancerbeater

Jan 6, 2012

Games, Games, Games. After wasting my time on a 2 day negotiation I was told at time of signing that they suddenly were reducing the trade in value by $6500.00. This was after they had already inspected the car on day 1 and after negotiations that specifically hindged on their origninally estimated trade in value. So even when you make a deal...make sure they stick to their word. These types of car dealers are the ones I will never return to regardless of the sales they might have. Im a one and done customer when treated like this. I will gladly tell my friends of my bad experience at Mt Ephriam Dodge. Dont play stupid with me, dont disrespect me.

Cuda340

Dec 1, 2011

I purchased my Dodge Challenger out-of-state but received excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for corrections to the key fob and driveability. In addition, they provided courtesy van service.

Archaeomanswife

Sep 4, 2011

Wonderful experience - that truthfully, we weren't expecting. No pressure. No bait & switch. Friendly, helpful staff - especially Justin (Internet Customer Service) who looked for cars to fit what we wanted; and Ed H. in Sales who went the extra mile to ensure we got just the right car with all the options we wanted, at a price we could work with. They also gave us a fair price on our trade in. We had dealt with several other dealerships (via the Internet & in person) and Mt. Ephraim Dodge stands out like the mountain in their logo. We would not hesitate to recommend them to friends & family. Or anyone else who asks... By the way, we love our Dodge Charger !!!!

smssr56

Jul 31, 2011

Everyone at Mt Ephraim gives excellent customer service. I have leased sevral trucks from the store and each transaction has been smooth & efficient. Great guys to talk to and work with. I have been thru the service dept also. Clean & very professional.Thank you Mt Ephraim Dodge, keep up the good work.Sal Spitalieri