Used Cars for Sale at Nalley Acura in Marietta, GA

Sherrie Kelly

Aug 5, 2016

Ed Wilkey and I became acquainted when carmax failed three times to correct a squeak in the engine of my 2006 mdx. Not being a top tier customer, I anticipated getting so so service. On the contrary, Ed treated me with courtesy, professionalism and friendliness. He dealt with the warranty company without complaint. I was set up with an awesome loaner vehicle too. I didn't want to get the call that my old girl was ready, but it came in two short days. That was just my first experience. We have been back several times, either for recalls or repair visits. One gloomy morning on my way to work, every light on my dashboard lit up. I called Ed, he said get off the highway now, your alternator is going bad. I did, and coasted safely into a lit parking lot. I call him my hero now. He literally may have saved my life, as I was on 75, in the middle lanes, at rush hour. Not a good place to lose power. Nowadays, the mdx runs better than when we bought it. Looks better too. I cannot recommend working with Ed Wilkey enough! He is an exemplary service professional.

Kippy1

Aug 4, 2016

This is the third Acura from Nalley at this location. I have been dealing with this location since 1993. Obviously I am pleased with the total experience...... sales personnel, service and quality of the product.Chris Pugh and Micheal Weiss provided the information and price which I requested at every phase of the sales experience. This is the second car which I have purchased.. where Chris has been a vital part of why I returned to Nalley in Marietta.My next car will be at Nalley and I will personally ask for Chris or Michael. Thanks guys for the help.George and Carole

Erica

Jul 2, 2016

I was in and out, the experience was positive. I received great customer service from Mayo. I got the car I wanted at a great price.

G8TR MIKE

Jun 23, 2016

I have been bringing my Acura TSX to Al for service since I purchased it there in 2006. Al has been great to work with everytime I come back and I highly recommend you come see Al for all your service needs!Mike W.

ML & JOHN

Jun 14, 2016

I set up an appointment by phone before ever coming to the dealership. I told Chris what we were looking for and he had options ready when we arrived. He was very helpful, not pushy and very professional. The negotiations were low pressure and we negotiated to a fair price almost immediately. This is the way car sales should be. Other dealerships need to learn from Nalley Acura. We love our new MDX and it was a real pleasure working with Chris and his manager Thad.

Carlos

Jun 12, 2016

My experience was not so good lets see what happen in a future! Cant close the deal, dealer did not accept my offer, which I was not bad at all. Dealer low the price the vehicule again so I guess I'll wait another price reduction to try to get it.

Charlene Woolley

Jun 7, 2016

Ryan Wilensky at Nalley Acura is the authentic "Real Deal". He cares about his customers and makes the car buying experience personal and fun. He provided exceptional service and even followed up with tips and assistance during and after the purchase of my 2016 MDX. I highly recommend that you visit Ryan first and not "spin your wheels" at other dealerships.

burger.ce

Jun 4, 2016

Ryan has a thorough understanding of the needs and goals of his audience which he uses to create a personalized vehicle presentation. He was detail oriented and organized which enabled him to efficiently use the resources available to him to give me clear visibility into the Acura TLX. He is a true sales professional, using his vast background in performance luxury vehicles which enabled him to penetrate the target audience for high performance luxury vehicles. He was a pleasure to have as an Internet Client Advisor and any team or customer would be lucky to have him as a leader, colleague and advisor . - Thank you for being so personable Ryan and for treating me so professionally and kind, Kudo's!!! PS...I did get my Loyalty Discount and Mr. Nalley will get a letter ;-) ....this is our 5th Car from Nalley Acura and 4th TL---Eric

Bill

May 7, 2016

This was our third purchase at Nalley and our Sale Consultant Ryan Wilensky made our experience very pleasant, he took the time to give us all the information and more. We finalized the purchase making us once again happy customers.

jdakennesaw77

May 5, 2016

From the second I pulled into the parking lot, I encountered very friendly people from the employee I ran into in the parking lot to the receptionist at the front desk to Chandra, the client advisor I had been working with through e-mail, to the finance department. Chandra's desk was out in the open so I was able to see a lot of the employees, and they all seemed to enjoy their work assisting customers. Unlike at a lot of other dealerships, I didn't feel any pressure to buy. I got a really great deal on a brand new ILX. Both Chandra and the finance department were very knowledgeable and answered all my questions. It was definitely a painless process buying a car, and I would highly recommend Nalley Acura to anyone looking for a friendly dealership environment and a great deal on a car!

JClay1967

May 2, 2016

Purchased our new MDX in November and had to get some scratches in the passenger side doors removed last week. Both our service advisor, Carlee and the service director, Joey Kelley went out of their way to ensure that our needs were met and that the end product was more than acceptable to us. We have always been fans of Nalley dealerships but our first dealings with Nalley Acura (both from a sales standpoint and now service) have just been excellent. We are looking forward to a long relationship with these folks. We'll post back here as our relationship continues to let you know how it goes!

Mike T

Apr 29, 2016

After dealing with all kinds of shady, clueless, and down right rude salespeople, Last on my list was Nalley Acura. Voyles wouldn't return phone calls, Acura in Columbia wanted 4k over the fair market value, the Acura lot in Augusta looked more like a welfare office than a premium dealership. I submitted my very specific query online and got an email in a few hours from David Bowman. At first I was skeptical, but David's friendly attitude and honesty led me to work with him and find exactly the kind of vehicle I was looking for. I'd been calling and visiting dealers for months, and could never get the honest trade in and purchase price I wanted. David did all the work via email, I simply drove down, signed papers, picked up the keys and drove home, all with two little kids. Easiest car buying process I have ever been through. Highly recommend both David and Nalley Acura.

nrkhan

Apr 19, 2016

I've been coming to Nalley Acura for several years now, whenever my old TL and now my wife's MDX has needed service. I was here on Saturday for an oil change and also reported that the lock confirmation and tailgate/trunk opening and closing beeping noise had stopped working. The oil change was given attention to along a slew of other "required services" that cost me $474 out the door but the beeping noise issue not fixed. Instead they called me to tell me it was all done. I got there and thought to myself I should check to see if the beeping now works. No, instead of it working, I discovered a large panel in the interior of the trunk was broken off. I went back to my service advisor, who said: "Oh yeah, I meant to tell you about that. Don't get upset". Of course I'm upset. If I had driven off, the dealership probably would've conveniently forgotten that they did that. At this point the story evolved to them having to order the part and it will take another 3 days for that to come in. Fast forward to 3 days later, no phone call check ups from my Service Advisor giving me an update, Instead I got a call from an appointment specialist stating "It looks like you missed your appointment on Saturday, would you like to reschedule?". Uh, no. You have my freaking car right now. What is going here? And she hung up on me. I had to call my Service Advisor. He said: "Oh yeah, let me check on your car and call you back". 2 hours later "So, I have bad news. Unfortunately the ordered the part for the wrong side of the car, we now have ordered the correct side and it will take another 3 days before it's ready". This is unacceptable service.

IzzyMJJosh

Apr 3, 2016

I've been coming to Nalley Acura for about two years now, whenever my MDX needs service. I was here yesterday for an oil change and also reported a chirping noise in the car's engine bay. The oil change was given attention to but all I got on the chirping engine noise was "it's normal" from the service advisor without having it diagnosed. I mentioned to him about an Acura service bulletin on how to fix the engine noise but he just ignored it. All his response was it's normal.

Rathalnal Daniels

Apr 1, 2016

This was great experience Chandra Mayo really go above and beyond to take care of her customers will definitely be back to purchase next vehicle

Milt

Mar 28, 2016

Wonderful and friendly place to buy a car if I can do again I will I fell in love with the dealership real nice to me

Acura MDX

Mar 19, 2016

Great customer service. Friendly and patient. Our salesman did a great job keeping us informed and contacting us when he said he would. I would recimmend this dealership.

happyshopper

Mar 16, 2016

My husband and I were looking for a car for our college age son. I called to get some idea of what Nalley had available within our budget . Our sales lady Chandra Mayo had 3 great options already pulled and lined up waiting for us when we arrived! Everything went smoothly and she was very professional. I couldn't have asked for a better experience.

Acuraguy

Mar 14, 2016

My salesperson was simply wonderful. She was very helpful and knowledgeable without being too pushy and answered all of my questions. I was able to make a well-informed decision and get my 2016 RDX at a good price. I would highly recommend this dealership.

KarenNAdam

Mar 3, 2016

My wife was looking to replace her aging vehicle. I had purchased a used Acura from Nalley in 2012 and included them in the search for a new vehicle. Chuck Ewing greeting us the moment we entered the showroom and was very professional. We explained our goal and he was understanding and patient. We test drove a vehicle (one of many from various dealerships over a few weeks time), then headed home to let everything sink in. Chuck sent some emails, showing us some great deals on vehicles in Nalley inventory. I appreciated his polite and thoughtful demeanor. All the preferences and info we provided to Chuck over the weeks of searching, he remembered and in end, really delivered a satisfactory value and a great car buying experience. I would highly recommend Chuck Ewing for anyone who is looking for a stress-free, very professional, car buying experience. I must also commend the Nalley Acura dealership as a whole. Everyone we encountered was pleasant and professional. When the time comes to replace my wonderful Acura TSX, I will surely make Nalley Acura my first stop. Sincerely - Adam & Karen (Happy owners of 2016 RDX AWD w/Advance Pkg.)

Mackenzie

Mar 2, 2016

I had a limited budget, but Nalley Acura was able to put me in my dream car, a 2016 Acura ILX. Ryan, the salesman I worked with, was very friendly and easy to talk to. He was not pushy at all. I got tons of automated emails and continuous phone calls from other dealers, but not from Ryan or anyone else at the dealership. The manager, Ken Meagher, was also very understanding and friendly. Ryan helped me set up my phone and other features within the car, even though it was late and past close time. This was my first car buying experience, and it was pretty painless. I will definitely be back for my next car!

Em36

Mar 2, 2016

Super nice sales team, great buying experience! Easy to work with and negotiate for my final sales price. They gave me an amazing trade in value which really helped me in my decision to purchase from them. I would have liked a bit more thorough demo of the technology and features on my initial visit, but they are so intuitive they're easy to pick up. (And I received a great demo after purchase!) Ryan was great to work with, super nice and helpful. He was wonderful to follow up and answer any questions, but I never felt harassed as you often do when car shopping. He even went the extra mile and drove my fathers drivers license to us where we were eating after the final purchase when it was left behind at the dealer.

acuragirl

Feb 27, 2016

Ryan Wilensky made my car buying experience an easy one!! Nalley Acura has always been my dealership of choice from car buying to service and will continue to be in the future.

SladeHayes

Feb 26, 2016

I reached out to Nalley Acura for a 2016 Acura RDX. I had a really busy period of work and didn't want to go back and forth with games and hassle. Chandra Mayo was one of the first people to reach out to me from the dealership and got me a solid quote right away. She followed up in a timely manner and was very professional and great at working with me on my deal. She also followed up with a revised quote that incorporated my trailer hitch and then worked to beat every other offer I received on the same vehicle at Nalley. She went out of the way to make the deal and experience a joy. I highly recommend the crew at Nalley b

yayNalley

Feb 20, 2016

Worked with Ryan Wilensky on the purchase of a new Acura TLX. We had pre-qualified for credit and knew what car we wanted before contacting the dealership. Ryan worked diligently to find us the vehicle and made the whole process from start to finish very easy. Communicated with us throughout the whole process and went the extra mile to make sure we got what we wanted. Ryan is a very personable individual, easy to work with, extremely knowledgeable and cares about the customer. The finance person, Bradley Bentley, also took care of all the paperwork for us and shopped rates for us so that we would get the best financing. All in all, a very good experience with Nalley.

dutsey

Feb 15, 2016

I went to this dealership looking for a used car. I met with Ryan who showed me the car I found on the website. We test drove it but it wasn't what I needed. Ryan was able to find me a more suitable vehicle and worked with me to get a deal that we both could live with. Ryan was an excellent salesperson and treated me and my wife with respect. During my car shopping experience I dealt with several other salespeople from different dealerships and Ryan was the most helpful and professional of them all. When it is time to upgrade or buy another car I will definitely be coming back to this dealership.

Acura driver

Feb 13, 2016

Called with a vin. number to have looked up before I purchased from another pre-owned dealer, yes I felt I was doing wrong. But the Nalley Tech was more than willing to look it up and inform me of every question I asked. Even said they would be happy to handle any problems in or out of remaining warranty. Kudo's to Nalley and they have my business now. Thank you

Jin2016

Feb 9, 2016

Ryan is an excellent salesman. He is available and patient with any tough questions. He was first person who contacted me regarding my online inquiry. I respect people who work hard. I definitely recommend him for your car purchase.

rick

Feb 8, 2016

My wife and I recently had the pleasure of working with Chandra Mayo during our purchase of a 2015 GMC Acadia and it was without a doubt, one of the easiest and best car buying experiences we have had. We found her to be very professional, knowledgeable, and she went out of her way to assist us. We actually drove over 100 miles just to look at the car based on our interaction with her and was glad that we did. We highly recommend Chandra when buying your next car...she is a great asset to the Nalley Acura team.

garyrob

Feb 7, 2016

She was very professional, and even though she has several customers that she was helping, she was able to close the deal with us and we left with our new car.

Royi Vogeltanz

Feb 1, 2016

I contacted David through the internet and spent minimal face time in the dealership. David arranged a test drive for my wife which accommodated her busy scheduled. The appraisal of my trade in took less than 30 minutes. We did all of our negotiating over the internet, while I was traveling on business and arranged for the delivery of the car on a weekend. Everything went extremely well and we are very pleased with the service and respect we received from David. David was upfront with us from the very beginning, didn't play any silly games and we felt we got a "Great" deal on a 2016 MDX. I would highly recommend David Bowan to anyone looking for a honest, professional, salesperson who will treat you with respect.

Russe

Jan 25, 2016

I purchased my car from Nalley's one year ago and have had an opportunity to visit the dealership on a few occasions. On two occasions I was fortunate enough to work with Al. The level of service he provided exceeded my expectation. He was professional and went beyond the call of duty in helping me retrieve my car after repairs were complete. Al is an asset to Nalley's and the reason I look forward to a continued relationship with the dealership. Thank you

e2015

Jan 7, 2016

Ryan Wilensky was great to work with. He search until he found the car we wanted. I would recommend anyone looking for a car contact Ryan. He is very knowledgeable, honest and we never felt pressured. He took his time to go over the car and even follows up to make sure everything was good even after the sale. I would 100% recommend Nalley Acura to my family and friends.

Jemi2015

Jan 4, 2016

I have been looking to purchase a better car for a period of more than 6 months, tried different dealers until l came to Nelley.Thanks to Mayo the sales lady who is very knowledgeable and patient to explain the whole process.Thank you Ms Mayo for your great services.Jemimah Sanda.

Katie88

Jan 3, 2016

I recently purchased a used car from Nalley Acura. My sales person, Mayo, could not have been more helpful. She was very knowledgable and very easy to work with. The entire process was very straight forward, and I appreciated how up front and honest she was. I ended up with a great car at a good price. I would 100% recommend this dealership and Mayo to my friends and family.

maybelle77

Dec 28, 2015

On September 25th 2015 I was in an accident that total my 2002 Toyota Tacoma. Not knowing were to begin. I designed to search online and newspapers for reasonable deals. On November 30,2015 I pulled in to the Nalley parking lot in Marietta. Chandra Mayo greeted me with a welcoming smile. I found a truck that was just right for me. There are more than a dozen dealerships in Marietta to choose from but when you have a client advisor like Chandra Mayo who is working for you, satisfaction is on the way. Thanks

mini

Dec 28, 2015

I contacted Nalley Acura knowing exactly what type of car I wanted....they made it happen with minimal pain and time! Chandra Mayo was delightful & helped me get the best deal on a car I felt. I also had experience with Randy Blosser GM when they fixed an oil leak for me after the sale....he too went out of his way in a timely manner. I would highly recommend!

Karl O.

Dec 27, 2015

We live 250 miles from Nalley and this is the 2nd Acura I've purchased there in 6 months - these guys make buying a car fun, which it should be. Ryan Wilensky is a car guy's car guy. Excellent service before and after the purchase. I'm a car nerd and for once, I've met people that work at a dealership that actually know more about the car than I do! I could not recommend these guys any more highly.

Alva Battey

Dec 13, 2015

I bought my Acura MDX in for the air bag recall. It was a very busy day for the service department, but my wait was not long at all. Very pleasant experience.

Dhawal

Dec 12, 2015

Awesome experience to buy a car- mainly because of Ryan. He is wonderful, very helpful and undertaanding. I recommend this place more because eof Ryan - i say that because I tough time with finance person (think his name is Bradely) working at Nalley - him being very bossy and demanding. But overall I had a great experience mainly because of Ryan. He provided exceptional customer service.

Daniel Snyder

Dec 11, 2015

Good service advisor David and tech Joe. Smooth process, would recommend.

Maura

Dec 10, 2015

I contacted Nalley Acura knowing exactly what type of car I waned....they made it happen with minimal pain and time! Ryan Wilensky was delightful & helped me get the best deal on a car I felt. I also had experience with Ed Wilkey in the service department as well for I needed anther key....he too went out of his way in a timely manner. I would highly recommend!

Cathy Parr

Dec 9, 2015

My husband and I went to Nalley Acura to look at a very special used car they had just got in. It was the car of my dreams. Chandra and the Nalley family made it happen. She was very friendly and such a pleasure to deal with as was their management and finance team. We would definitely recommend the dealership and especially Chandra! Thank you Nalley Acura!

Anyton O.

Dec 4, 2015

Explaining service before it is done, ensuring the customer understands work to be done, & ascertaining possible future service needs, makes quite the difference!Kudos Al McGowan & the service technicians!!!

Richard Ehrlich

Dec 3, 2015

Pleasant, Al was clear & efficient & made me feel at home. Just ,officials moved to GA

Papa Joe

Dec 3, 2015

I received a quote and an estimated amount of time to install an accessory item on my SUV. They did the work on time and below the quoted amount of time it would take.

LGB1130

Dec 2, 2015

Ryan was wonderful. He kept in touch with me over the holiday, answered all my questions, and made everything so easy. I'd definitely buy from him again, and couldn't recommend him or Nalley more highly.

Mike Shaw

Dec 2, 2015

Very pleasurable experience. No pressure. Everyone was helpful and genuinely were trying to make deal work for me. I will be back next time I am ready to buy.

JoeWS

Dec 1, 2015

"Mayo" was a delight to work with--great personality. Couldn't have been more helpful. [I renamed her "Mayonnaise."] She's the kind of person you want on your front line. She would have been good in the banking business (my former employment).Bradley Bentley, the finance man, was also a pleasure to work with--very knowledgeable and guided me through the process with ease.

Benjamin Stehpens

Dec 1, 2015

Worked with David and Chuck on the purchase of a new TLX. Nalley's "team" approach to sales worked seamlessly and both reps were equally informed and helpful. Having the two always meant that someone from my sales team was available when I needed to discuss something. Very nice guys, ready to help, no pressure. Ended up with a great deal. Can't ask for more than that!!This is my third new-car purchase from Nalley Acura. The sales team and the service managers/dept. are all excellent. They take really good care of their customers.

Owen Sherwood

Nov 29, 2015

I bought an Acura TLX 2015 Nov. 24th, and I love it. The staff were very professional and helpful throughout the whole process.

Inspire42

Nov 27, 2015

David-Sales!!!Karlee and Al-Service DeptYou will not be disappointed!

Jody Cook

Nov 26, 2015

. The purchase was quick and easy, no high pressure or hard sell tactics. The staff was professional and was able to answer all questions.

wareagle

Nov 25, 2015

My fiance and I went to Nalley for a Certified Pre-Owned MDX and not only did they have several choices, Ryan Wilensky was a wonderful salesman! He was the reason we returned here to do the deal even after a less than stellar interaction with one of the business managers. We ended up working with both Ryan and Richard (former finance guy and now asst GM) to do a painless, well-done deal. We are definitely happy with the MDX and with Ryan and Richard taking care of us!

Thomas Campbell

Nov 25, 2015

Visit was pleasant, comfortable while waiting. Service work was completed timely.

Donna Jenkins

Nov 24, 2015

Sam was very helpful in getting me in and out in a timely manner.

Michelle Garrison

Nov 24, 2015

I went to Nalley Acura for a routine oil change. I did not have an appointment. I come to the dealer because they are predictable, efficient, caring and accurate. Signs in the garage mentioned an express service, stating that an oil change would take up to an hour. I was in and out within an hour, as promised. My car was clean and ready to go. I visit the same service rep each time and she has come to recognize me. It's a nice touch.

Segree Shettleworth jr

Nov 23, 2015

i took my car in for a check the employees were kind and did great service.

Probie81

Nov 21, 2015

I purchased a 2013 Ford Expedition EL from Nalley Acura on 11-14-15. Ryan Wilensky was an amazing salesman. He actually had the vehicle shipped from one of his sister stores in North Carolina to Georgia for me. He was polite, respectful and very professional during the whole negotiating process. He was the only salesman that did not harass me or pressure me into buying a vehicle that I didn't want. He was available to answer any questions that I had at my convenience. He actually made the car buying experience pleasurable and exciting. When I walked out of the dealership I felt like I received an awesome deal. I am so pleased with my "new" vehicle. In the event that I need another vehicle I will definitely go back to Nalley Acura in Marietta, GA. I totally recommend this dealership and make sure to ask for Ryan! He will hook you up with a great deal!

Nicole

Nov 21, 2015

The staff is very friendly, helpful and answers all the questions and concerns you have. I have recently moved here and I am glad this is the dealership I found to do my follow up services.

mmn212

Nov 18, 2015

Very pleased with the entire purchasing experience of my CPO Acura MDX from Nalley Acura. No pushy sales tactics or gimmicks and in fact, it was a much more relaxed environment than the prior 2 cars I had purchased. I visited the dealership twice, once for an initial test drive, then once again to drive it again and make the purchase. The second time was very efficient and we were out the door happy with the experience and our new car. I would highly recommend Nalley Acura's used car sales team, in particular, our salesperson Ryan Wilensky and Khaled Vaughn, who took us through the financing.

John L

Nov 17, 2015

My car was having some problems related to the remote key and because I had the battery replaced. They fixed the problem and also told me that the brakes needed work (which I was aware of). Since I had time and was already there I let them do the work. The Customer Lounge is spacious with all the amenities. I would definitely go there again.

Carolyn Millar

Nov 17, 2015

Everyone has always been happy, pleasant, and very helpful every time we've called or have been in for service or to replace our Acuras.

msb24nikkia

Nov 14, 2015

I love my new car! Mayo was great. She showed a great deal of patience with me. I appreciated her willingness to make sure that my deal went with through.

:)

Nov 12, 2015

Ms. Chandra Mayo presented me with an easy, quick and efficient car buying experience. She went above and beyond the call of duty. I found my car on the Nalley Acura website on a Sunday when the dealership was closed. After submitting my contact information, I was called within the hour by Ms. Mayo on her day off. There was no waiting after traveling from another state to make my purchase. Ms. Mayo ensured the car and paperwork was ready. Ms. Mayo was professional and able to answer all of my questions and promised nothing but "excellent service". She deserves an A+. Even after the purchase was complete, Ms. Mayo was available to answer other questions that came up and took the initiative to find missing floor mats. I am thankful for her competency and hard work to make the process painless for me. Happy CustomerMelissa

Happy73

Nov 4, 2015

I worked with Chandra Mayo, she was very Professional , friendly, knowledgeable, on her job. She made me feel welcome, I asked a question she would answer it or she would asked her boss. Yes, I would recommend people looking for a car to her. Keep up the good work!

KiaChick

Nov 2, 2015

Excellent and easy price negotiation - they really work with you - excellent customer service all the way around. Added great plus-ups even after I signed: full tank of gas, free detailing, even ordered new floor mats for me at no additional cost. Very warm, easy, low-key atmosphere - very much unlike the high pressure, pushy sales environment you usually encounter at dealerships. I would definitely purchase my next car from these guys.

Juanita Torres

Nov 2, 2015

I always receive the best service when taking my vehicle to Nalley Acura; Al as well as the other staff members for the service department are always giving top notch customer service. They are honest and reliable, regardless if you bought your Acura at Nalley or not, this is the service center to take your vehicle to when needed.

Winona Quinn

Oct 31, 2015

Everything was excellent even down to the car wash.

RTAYLEN

Oct 30, 2015

Al has been such a blessing to me. I recently purchased a pre-owned 2008 Acura RDX from another dealership and when I brought it to Nalley, Al quickly assisted me with diagnostics and found that my power steering was not working properly. He then recommended that I go back to the seller for warranty on the part; I returned to Al for the repairs under the seller warranty. He provided me with a loaner vehicle and made sure the repairs were made ASAP. Leaving my vehicle with Al and the Nalley team gave me peace of mind/trust that all would be fixed properly.Thank you again Al McGowen !

James Cowart

Oct 30, 2015

Our overall experience was pleasant. The used car sales people(Ryan & Mayo) were very nice and helpful. The only glitch in our experience was after deciding not to take the extended warranty on Monday after purchasing on Saturday, we were told we'd have to wait until we received our payment paperwork to cancel. That's 30 or more days later. The insurance company told us we could cancel by letting the dealer know.

bigdaddyT

Oct 17, 2015

I had a wonderful experience purchasing my car at Nalley Acura. David was wonderful throughout the entire process and I love my MDX! I would highly recommend Nalley Acura.

Ronald Sanford

Oct 12, 2015

Chip Kelin was an excellent associate. Did everything possible to make sure we were satisfied. Also this is our third purchase from this dealership and each has been a great experience.

AGoli

Oct 6, 2015

The Salesperson called me and gave me great quote which I couldn't resist. Everything was done online via emails before finally accepting on the phone. arrived at the facility and done in couple of hours.

KC

Oct 2, 2015

I have had the same Service Consultant atNalley Acura for the past 7 years. I would not go anywhere else due to his professionalism & expertise. Al is calm & cool under any repair or problem; always keeping the focus on what can be done to solve the problem & keep the client happy. Plus he gives great advice when asked-about your specific car & its condition. It's all about service & this is as good as it gets!

Dawn Cloud

Sep 25, 2015

Service was fine; however, the prices are ridiculous. 269 for a BULB and 438 for the igniter. How do I really know my igniter went out, no one showed me, Al just came back with the amount of cost. Also, I made an appointment the day before and Al didn't even know I was coming to see him. I had to send him the email with my confirmation number in order for him to proceed.

Ernestine Lattimore

Sep 22, 2015

my experience at the dealer was great,. Everyone wad polite professional and helpful.

Alan

Sep 22, 2015

I recently purchased a late model Acura TL (2005) from Nalley Acura, the care had over 111,000 miles. I was extremely reluctant to look at the vehicle, and it was the last of 4 vehicles I inspected at that day. It should have been the first. The service record (car fax) was outstanding and almost all the work was done at Nally Acura. Chandra Mayo, my sales representative, had the vehicle ready for me on my arrival. She took me through the car and we went on a test drive. She was quick and efficient, the vehicle sold itself. The vehicle handled like new, interior was immaculate. Chandra also stayed after the dealer was scheduled to close, on a Saturday, with her finance representative Bradley Bentley. The team really got me in and out painlessly-it was a great experience. Only time will tell if I purchase another TL, however if I do Nalley Acura is at the top of my dealership list. Thank you.v/rAlan

Acuraguy

Sep 20, 2015

I recently purchased a used Acura RSX from Nalley Acura In Marietta, Georgia. Living out-of-state, I was reluctant at first, not being able to see the car let alone drive it, Chris Pugh was my salesperson.Very friendly and knowledgeable, he answered all my questions, provided service records and evenpicked me up at the airport in Atlanta when I arrived. The entire purchase procedure was enjoyable.Highly recommended!

Jabo

Sep 13, 2015

Saw the vehicle online & went in for a test drive. It was at a nice price so we purchased. Took a few hours to do the paperwork, was a little bit of a hassle to have to go next door to the new car dealership to complete the transaction, but all in all was very smooth.

Atul S.

Sep 12, 2015

Overall, it was a very satisfying experience. We were not pressured and the salesman was very nice and helpful..

carolynpitts

Sep 10, 2015

Ms. Mayo greeted us upon arrival at the dealership. When the car advertised was not available, she promptly asked what we were looking for and showed us cars available on the lot. She further searched her inventory and found a car at Nalley in Roswell. She personally drove us to the dealership and had us drive the car back to Marietta. It was about 3PM on a Friday in rush hour traffic. That was a great way to test drive a car! After settling on a price, Ms. Mayo helped us through the financial process. The car also needed some minor repairs. Ms. Mayo arranged for a courtesy car and kept me up to date on when the repairs were completed.Ms. Mayo was always polite, courteous, professional and went the extra mile. I felt as if she placed my interest and wishes first. She went above and beyond in my opinion.

Michelle Saunders

Sep 7, 2015

My repair experience is always positive. Al McGowan always explains everything well and gives me an estimate before they precede with repairs. He is the best!!

hsj

Sep 7, 2015

Super friendly staff . David was very willing to spend time and go through all our queries, talk about pricing even though we were not making a buy that day. We had started the process looking for a RDX and ended up buying a MDX the next day. Highly recommended !!!

Gabi

Sep 6, 2015

Found the car online and stayed in contact via phone or email with the car dealer until we could drive to Atlanta to look at and then buy the car. Everything went smoothly. Would buy there again. Already recommended this dealer to a friend and someone else saw their sticker on our car and said that he bought from them before too - also with a good experience.

Mary&Jocelyn_C

Sep 6, 2015

Chandra Mayo was patient with me and my mother and answered all our questions. She was also polite, kind, and understood our situation along with our budget. Chandra was indeed very professional and my mother and I are glad to have her as our dealer. She was with us the most while the deal was made. Bradley Bentley who helped us sign a lot of papers was also polite, kind, and patient. He answered our questions as well.

Jennifer Kagwiria

Aug 29, 2015

I was served by a lady Chandra Mayo who was so helpful and up to the point on assisting me in the purchase of a car she recommended to me. I appreciate all the help that was accorded me.

pbwalk

Aug 8, 2015

Ms. Mayo was great! This was by far the easiest car buying experience I've ever had. Everyone went the extra mile, and there were no gimmicks or sudden changes, except in my favor. They even stayed pretty late to make sure I and another buyer took delivery same day. No attitude or pretense in the place. And they had 'Top Gear UK' on TV while I waited! Talk about good people with good taste.I highly recommend them to all, even if it turns out you don't want an Acura; They have lots more to chose from. Love my new Lexus! A++++

Klw

Aug 4, 2015

Great experience start to finish - ask for Mayo, she will go above and beyond for you if you are in the market for a car!

houstontexas

Aug 1, 2015

This was our first experience with Nalley and I must sayit was extremely good. Mr.Klein was so professional andanswered all my questions.There were quite alot of them.He was extremely patient and kind about about all my e mails also.It was appreciated by all. I definitely would recommend Nalley,Mr.Klein and the extremely nice man in finance Mr. Vaughn.Sincerely,Florence

SOS

Jul 22, 2015

I live in central FL and was able to set up the deal very easily via emails with Blake. We flew in to pick up the vehicle and when we got to the dealership, Ryan and the paperwork were ready to go and we were out of there in less than an hour.The experience was great and we would definitely buy from Nalley Acura again.

Eddie Levin

Jul 16, 2015

If you are looking for a Acura or any used car I would highly recommend not only Nalley Acura but our sales professional Ryan Wilensky. He went above and beyond to help get in the right car.

KarlOsmus

Jul 15, 2015

I bought a CPO Acura from 250 miles away. I set up the deal over the phone and by e-mail. When I got there, the paperwork and car were exactly as promised and they had everything ready for me when I got there so I was in and out quickly.

ChrisAIKEN SC

Jul 14, 2015

I purchased the vehicle after negotiating price with sales online. Great experience and sales staff met me half way to deliver vehicle. The sales papers matched negotiated price to the letter upon arrival and sale was completed in ~15 minutes. I would highly recommend Nalley to anyone searching for a new vehicle!

Mike Doobrow

Jul 13, 2015

I recently brought my 2011 MDX in for Service. Al McGowan took excellent care of me! I received a car for several hours and that really helped. Great service. I will buy my next and 6th Acura from Nalley Acura. Thanks, Mike Doobrow

rdocimo

Jun 25, 2015

This is the second car I got from Michael Wiest and again I am very pleased with his attitude, dedication and perserverance in finding a car for my wife. Nalley is always fair and reasonable about their pricing and you don't have to worry about the car being way overpriced to begin with so that you know you're in for a battle. I never have a problem recommending Nalley Acura, Michael Wiest and the service department.

gt km34

Jun 10, 2015

My wife had contacted a salesman Chip to buy a used Acura, the salesman said he would e-mail an offer we never got it. When we contacted him the next day he said he would be in at 12:30 sow we got there at 1:00 and the vehicle was already sold and we drove an hour with small kids to buy this vehicle. Long story short that vehicle was sold all the time they just want you to come out there to sale you something different . Very slimy bunch from salesman to manager Al McGowen.

nreed

May 7, 2015

Chris was extremely patient and provided excellent customer service. My buying experience with Nalley Acura Marietta was great!!!Chris and the Nalley team were awesome!!!Much Thanks!

Satisfied customer

May 5, 2015

What a comfort to know that people like Al McGowan still treat you well and take care of your concerns! He listened to my complaints patiently and then did everything possible to resolve the issue. A loaner car was provided, so I got my car serviced without any hassle what so ever. I highly recommend these folks at Nalley Acura

eoduneye

Apr 1, 2015

Al McGowan is the man! It's always nice to be able to rest assured of reliability, efficiency, value, honesty, and respect, even before the service experience is over.Kudos to Andy Correa also...& no, I didn't sell my car to him but he tried and was very congenial, efficicent, & amenable about it.

carolineadairm

Mar 31, 2015

Had a great experience buying my first car, an Acura TLX, from Nalley. I knew what I wanted ahead of time and it made the buying process very smooth. Matt is the best so go see him if you ever need anything! :)

Educator

Feb 17, 2015

I feel like Al McGowan is a personal friend I can count on to take care of my car every time. Having my car ready and waiting -- all clean and vacuumed is a real bonus!

LucasBP

Feb 12, 2015

I bought a 2014 Acura TL from Charlie and the great staff at Nalley Acura about 6 months ago. So far I've had ZERO issues, and even got a personalized email and phone call on my birthday. About 3 months after buying my TL, my wife and I went it so that I could get my oil changed, and Charlie remembered us, let my wife test drive some cars on the lot she was looking at, and really just made us feel like valued customers. I wasn't an Acura man before, but thanks to this dealership and in particular, Mr. Barlow, I just don't see myself going anywhere else.

Myrthia

Feb 8, 2015

My whole experience was better than any other dealership. I thought the Saturn dealership years ago had the best service ever. But Nalley Acura beat it with all hands up! What I especially liked was the surprise at the end of the day when I picked up my car it had been washed and vacuum out. My heart leaped with joy. Please keep that up.

Acura lover

Feb 2, 2015

The service department is friendly, efficient, and true to their word as to estimates of time and cost. Al in service has been terrific. This is our third MDX. We have loved each one! Nalley has been a great dealership to work with.

Acura

Feb 2, 2015

We were in the market to purchase an SUV. We had two in mind. We previously had an Acura MDX and had excellent service with it. After 160,000 miles we decided to purchase a new vehicle.David Bowman came out to help us. He was calm, informative, and very knowledgeable about his vehicles. He told us all about the new MDX. We left for the day. We went to another brand dealership. Got the typical pressure salesman. Saw the price of the other brand SUV. And then came back to work with David. No pressure, no hassle. He gave us a very fair deal with the vehicle and trade in. We would definitely go back to him! Thanks David for a great car buying experience!

Senior citizen road-runner

Dec 16, 2014

Very helpful both before, during, and after the purchase. Chuck Ewing was patient and timely in his explanation of the high-tech tools available on an Acura. It has become a new driving experience! We have never felt so safe or so pampered in a vehicle.

mmusa

Nov 12, 2014

I would like to commend Andy Correa on a job well done. Andy sold us our Acura, and since we live out of state, we were very reliant on Andy to take care of all the details regarding purchasing the vehicle and the extra issues related to being out of state. Andy delivered on all he promised regarding the Acura, and the process of purchasing the SUV went smoothly thanks to his fine work. I would highly recommend Andy as he is very pleasant to work with, and displays great integrity and professionalism.

Altima fan

Nov 10, 2014

Was looking for a low mileage Nissan Altima.. I found what I was looking for at Nalley Acura. Andy worked hard getting the price where I wanted and was very courteous and helpful.

sdcargill10

Nov 6, 2014

I had the great opportunity of driving a 2000 Acura TL for a few years. I am very particular about the service I receive on my cars. Over a three year period, Nalley Acura provided great service and recommendations to my not to new but pristine and well-kept car. After I learned that the transmission was failing, I decided to start looking for another Acura. Because of the great service experience, I had no doubt that: 1) I wanted to another Acura specifically the MDX; and 2) I wanted to purchase from Nalley Acura. While waiting on my car's last service, I met Andy. Andy was very approachable and helpful in educating me on the features of the MDX. After a few weeks, I met with Andy to finalize my purchase. I wanted to do everything over the phone but Andy encouraged me to return to the dealership for a test drive to be sure this is what I wanted. When I arrived, the car was ready for a test drive. Andy continued to educate me on the car features. Andy was right to encourage me to return because I fell in love all over again with the car. After an hour or so, I was the proud owner of a MDX. Richard also made the finance process go very smoothly. (I have left another dealership after the finance manager scared me with their unprofessional tactics.) I said all that to say, Andy never came off like a "sales person" which was GREAT!!! His approach is more of an educator and wanting to understand your needs. He was also very responsive to emails, and text messages. After my purchase on 07.21.14, Andy has continued to follow-up with me to make sure that I am still pleased with my purchase and I AM!!! Andy and Richard were a great purchasing combination for my experience!!!! Also, I am still part of the Nalley Acura family which was very important to me. YEAH!!!!

springs44

Oct 29, 2014

Our salesman was very helpful and knowledgeable about vehicles we were looking at. He made our experience relatively pain free.

unclemattyz

Oct 21, 2014

I requested more information on a 2014 Acura RDX Saturday evening. I received an email that Andy would be in touch, and he contacted me first thing Monday (the dealership is closed Sunday). We exchanged several emails and basically did all the work over the course of the workday. When I arrived at the dealership after work, I test drove my new RDX, did paperwork, cleaned out my old vehicle, and headed home. Simple, painless, no pressure...great people. I'm very happy with my Nalley Acura experience.

Zachary Capes

Oct 21, 2014

I was in a crunch for time and had an idea of what I was looking for. Andy went above and beyond to help me find the perfect match for my wallet and my personality!

Doug Roberson

Oct 3, 2014

After test driving a pre-owned car that was filthy inside, I told them we wanted their so clean it up and we would bring our trade-in for them to assess. When we got to the dealership to finalize the numbers we were told that another couple were preferred to us because they needed to use the dealerships financing and we did not. The manager refused to speak to us personally and explain his decision instead he would not leave his office. Horrible business even for a car lot.

miamike

Oct 1, 2014

My wife and I recently worked with Sam Gonzalez while purchasing a new 2015 MDX. He was quick, informative and the price quoted was exceptionally competitive without any hassle. His high level of professionalism was all anyone could ask for in a car shopping experience. Thanks again! -Mike

ivyperkins

Sep 6, 2014

My previous car completed died on the interstate. I had heard good things about Nalley. I called the service department from the interstate practically in tears.. They picked me up and towed my car. They gave me the news I already knew was coming: my car was done for. Eric Lauterbach met with me right away. I gave him my budget (which way basically zero because this was out of left field) and what I needed in a vehicle. That night Eric sent me a list of options and his personal recommendation on the best deal. The next day, Eric personally picked me up to test drive a used vehicle that fit my needs. He was super friendly, made me feel right at home and under zero pressure to purchase the car even though I was in a stressful situation. It was black tie service from start to finish and I will absolutely be returning to make my next purchase.

JudiB88

Sep 4, 2014

As a growing family we were in the market for a minivan. I am a very indecisive person and would normally take months of looking and test driving vehicles before making a decision. Eric was so amazing from beginning to end--which happened to only be a few hours, he's that good! We only looked at one van and ended up buying it that day. Eric was so patient and kind, not pushy at all. Eric will not only be the first person we call when we're ready to buy another car, but we will also refer our friends as well. Eric is truly outstanding and I am so thankful we were able to work with him.

oldgoat

Sep 2, 2014

Great experience. Our representative, Charlie, did great job. Never any pressure. Scott, F&I was very professional and accommodating. I would most definitely recommend to anyone. Another dealership we tried to shop would not even acknowledge our presence.

vprattmc

Aug 3, 2014

This is to give Chris Pugh a kudo. He is a great asset to your company. He is extremely helpful and very patient. Great Customer service.

UnderwoodB

Jul 2, 2014

We worked with Eric for a couple of weeks before ever setting foot in the dealership. Upon arrival, Eric had arranged everything that we had discussed and allowed us to test drive multiple vehicles in a no-pressure environment. He was very helpful and made the entire process absolutely the best car purchase experience I have ever encountered. We are quite sure that when we need to replace our other car, we will come to Nalley Acura and hopefully work with Eric again.

jocooper

Jun 27, 2014

Took my 2014 RLX in for service on June 9, 2014. Can't believe a part has gone bad less than 3 months after I leased the RLX 2014. However, that being said, the Nalley Service Department representatives, including the Service Department Manager, provided totally unacceptable service, failed to initiate communication with me regarding the status of the ordered part, and failed to respond to my phone calls when attempting to find out the status of the work authorized and parts ordered for my car. Although the service department representatives told me that the part would be back and available for installation on my car in 2-days, two weeks later no one from the service department had initiated contact with me or returned any of my calls. More specifically, I made calls to the service department representatives and the service department manager. However, NONE of the Service Department representatives responded to me or my various calls until a very responsive Parts Department representative, who provided exceptional service, contacted the Service Department and told them that they needed to respond to my calls and questions. Totally unacceptable service. Will NOT recommend this service department to anyone!!!!

Tom

Apr 28, 2014

The entire experience was good. No high pressure sales and willing to give a fair deal

Busox

Apr 8, 2014

I purchased two cars in October 2011. One car has had a loud noise in it since it was purchased, but having not driven my wife's car, I wasn't aware of the problem. It felt and sounded like the car wasn't coming out of third gear. I brought the car in, they diagnosed the problem, and discovered that the my self diagnosis was not the issue, it was an issue with a wheel bearing. They fixed it without issue, still under warranty. I would have paid for whatever the cost was had it not been out of warranty, and was ready to, but the work, labor, and parts were covered. I appreciate Nalley for their integrity, honesty and overall customer service.

CherylandJimBerry

Apr 8, 2014

Fluke events happen and ours was one day after purchasing our 2014 Acura MDX - see our other review on the wonderful sales experience we had. One of our tires starting losing pressure so we came in to Nally Acura Service, Tues 4/8. Al McGowan handled our situation wonderfully and exceeded our expectations! We didn't expect to be able to review both sales and service in the same week, but maybe it was meant to be to show us what a truly exceptional organization Nally is! We'll be back and also enthusiastically recommend them!

CherylandJimBerry

Apr 7, 2014

We began the new car buying process online, Friday 4/4, visiting USAA.com and Edmunds.com, to research midsized SUVs - with Acura and Lexus being our focus. Sam called us within 30 minutes of our initial browsing on Edmunds, and we found him to be extremely friendly, knowledgeable and NOT high pressure - very UN car salesmen like! He presented us with excellent information and a 'walk out the door' quote on an RDX via email. Saturday, we visited Sam at Nally and test drove the Acura RDX first, finding it nice, but we weren't quite sure it was our choice, and then decide to drive the MDX - winner! Our only concern was fitting in our somewhat small garage, so Sam gave us a loaner to take home - perfect fit! Sam got our new MDX ready and we were out the door later that afternoon. He also followed up today (Monday 4/7) with a call. Excellent service and we could not be more happy with our purchase and treatment from Sam and others at Nally. We'll also commend Sam on his very fast response which undoubtedly helped make the deal happen. We received multiple contacts from other dealers through Edmunds, but Sam offered the best price in addition to being fastest to respond.Thank you again for an enjoyable experience!Cheryl and Jim Berry

Nick S

Mar 20, 2014

I purchased 2 cars from this dealership 6 months ago, and they treated us like royalty, of course. But 1 month after I purchased my used car, I had issues. They begrudgingly fixed the bearing issues I was having, but failed to fix the other noise issue I was having. So I took it back again to try and get it fixed, yet again I leave with it not totally fixed. Soon after that, more noises started and more issues arose. 6 months after my purchase, My salesman happens to call me and ask how I'm liking the car, and I let him know my displeasure. He has the service dept call me to, what I assume, take care of the issues and make it right for a valued customer who purchased 2 cars from him in 1 week - but I was wrong. So now, my car is there for issues for the 3rd time in 6 months, and I'm now being told I'm responsible for all repairs. So, in summary, for 6 months I have had this car and have had issues with it pretty much constantly, I was contacted and voiced my displeasure, asked to bring it in, now they won't fix it because I "didn't get an extended warranty." Wow. No standing behind their product or any attempt to make it right and stand behind the products they sell. Once the sale is made, that's all that matters. Buyer beware - if you start to have issues, you are gonna have a bad time. Nalley will never get my business again. I hope you think twice about going to a large dealer as well, where you are just another #.

Tata

Mar 7, 2014

I purchased my car from Rick Case acura in FL and was told its still under warranty. I had the car for a week when the check power steering system light came on. I was told to take it to my local dealer. Well...Ed and his crew made my experience pleasant. Everyone was nice and friendly. Thanks guys!!

twiley

Mar 6, 2014

My wife and I have been looking for a used Acura MDX for the past two months. We finally found one located at the Nalley Acura dealership in Marietta, GA. After talking to the sales representative Chris Pugh and him sending me pictures of the vehicle, my wife and I decided to drive two hours to test drive the car and hopefully leave with the Acura MDX. Like most people, I don't look forward to buying either a used car or new car cause of all the back and fourth negotiations and fear that when you leave the car lot that you might feel you got the bad end of the bargain. Well, that was totally not the case for my wife and I. Thanks to Chris Pugh and the guys at Nalley Acura, I felt totally comfortable when we left the lot with the price, and the people their were very kind and willing to work with our final price. The car was totally detailed for us before we arrived at the dealership, and I must say I will send my family and friends to this dealership in a heart beat. We truly had an outstanding experience buying a car at Nalley Acura and I would recommend this dealership to everyone!! Thanks Chris Pugh for your hard work and hospitality.

Edward

Feb 8, 2014

Great costumer service. I was in and out. Like the fact that they have snacks and drinks.

Kenjlyle

Feb 7, 2014

Andy Correa was great and easy to work with in buying our 2013 MDX. Streamlined the process and was extremely knowledgeable and courteous with no typical sales pressure tactics. We love our MDX and appreciate Andy and Nalley making it a painless experience!

Ron

Jan 21, 2014

I added an accessory (roof rails and cross bars) that I should have added upon purchase. My online prices were met by Nalley and the additons were made promptly as scheduled. Couldn't ask for more.

jmbaxter54

Jan 11, 2014

Andy was a HUGE help in my car decision. I told him what I was looking for and a day later he finds the perfect car for me. Two days later after that I was driving it home.Even though I bought a Honda, Andy was still very knowledgeable and answered all my questions about the car. I attribute my purchase fully to him and have never been happier with a car. I'll definitely be sending my friends in to talk with him.Joseph

decaf84

Jan 2, 2014

I have never had a better experience at a car dealership than I had at Nalley Acura. The whole experience was very relaxed and even enjoyable. I attribute the positive experience to everyone that my husband and I had contact with, but especially the experience with Wayne Austin and Scott Kidd. They were both very personable and extremely helpful. I would gladly do business with them again in the future and would not hesitate to recommend them to friends and family. They really changed by view of the car shopping experience for the better!

ufendi

Dec 11, 2013

After trying to self diagnose the source of an intermittent electrical problem in my 8 yr old Acura MDX, I took the car to a local shop who could not find the problem either. They referred me to the dealer. I have taken my car to Nalley in the past and like the service and honesty there so I brought the car in for more diagnostic tests. Unfortunately Nalley could not locate the issue either but they changed the oil, washed the car and didn't charge for the full range of diagnostics tests run. It felt great to not pay for a problem not found and my car was clean. Great customer service from trust-worthy guys. I will bring my car there again.

RickW

Dec 9, 2013

I took my Acura TL to two places to have my emissions fixed. The first place quoted a $1200 catalytic converter repair and the other recommended several O2 sensors. I took it to Nalley, and Al in the service dept was awesome. They did a software update for $75 and it remedied the problem. I will be taking my Acura to Al at Nalley.

DMA

Dec 2, 2013

Loves our sales oerson, Sam Gonzalez. Excellent communication and made the buying process extremely easy and comfortable. Only negative of the whole experience was the wait time to get through financing. If not for that, the overall experience would have been 5 stars, hands down.

DJ

Nov 19, 2013

Very efficient service and frendly personel. I really enjoy the lounge because I can get work done as I wait.

rsdill2

Nov 14, 2013

I live in Nashville and was looking for a very specific make, model, body style, engine, configuration, etc. and Nalley had what I wanted. I spoke with Michael Wiest over the phone and via e-mail. We negotiated a purchase price, pending a test drive. I drove down, and bought the truck. Michael was honest and very easy to work with and the whole process was easy and seamless.

Vaet74

Nov 4, 2013

I just came into this dealership just to look at their inventory. I was on my way to another dealership. I had always liked Acuras and had always like to have one. I came a little late close to closing time but was still treated like the facility had just opened up. Charles Barlow was the advisor that assisted me. I had a special situation of needs. He worked very promptly to ensure my purchase. I am very, very happy with my purchase, the purchase process, and the total overall service. I only spent 2 total hours on browsing, test driving, and paperwork processing. They made the process less painful. It was fast service but thorough. I would recommend this dealership to anyone. I will be shopping with them again.

jmwglorio

Oct 18, 2013

Michael first approached me on the lot while I was considering either an TL or TSX. He was wonderful in explaining both the differences and similarities of the two vehicles. The pros and upgrades according to price were also explained. Michael not only explained but physically demonstrated these differences by having me sit in the drivers seat of both vehicles during his explanation. This above and beyond action helped me to phsically compare the two vehicles personally and thouroghly. Proof is in the pudding, Michael's next step was to get me moving:) He suggested I take my vehicle of choice for a spin around the block! We hopped into the TL and were rolling. Michael encouraged me to take full advantage of my test drive and I did! I was sold!!! I had to own the TL! Michael spoke for the vehicle before it could speak for itself! The two together are a winning team! Now the only concern was how I was going to pay for the TL with my trade in? Michael handled all of the details like a Prince and made sure I was happy with my trade in value. He then went way above and beyond what he really had to do to make sure I left Nalley Acura with a brand new 2013 TL. My circumstances were unusual and Micheal was kind, understanding, tenacious and comendable. He offered his professional advise to help me solve monetary issues both effectively and easily. I am eternally grateful for Michael's professionalism along with his calmimg, down to earth approach in getting me into a new car. My experince was top notch and I had been looking at other brands and was not familiar with Acura. Micheal's impecable customer service, genuine care and product knowlege was one of the main reasons for chosing Nalley Accura! If you are looking to purchase a car from Nalley Accura, I would highly recommend asking for Michael for the best car buying experience you will ever know. Also, everyone from financing to repair were so friendly and appeared to really enjoy what they are doing, which in turn creates an enjoyable car purchasing experience all around:) Thank You, Jennifer

Ron

Sep 26, 2013

Eric L. was very knowledgeable about the cars features, was able to obtain the car and color I wanted overnight, and offered a decent price. Overall, a good experience.

jweiner

Sep 26, 2013

I recently brought my Accura TSX for service and had a really good experience. Al Mcgowan went out of his way to b friendly and helpful and I had to had some additonal work done so I got a loaner car. I used the savings card that was sent to me and it saved me 15% off this service call whcih really helped me out. I would recommmend Nalley Accura Service Dpeartment to anyone that neeed theis Accura serviced. I will not take it to anyone else. Jeff Weiner, Marietta, GA

Antmills

Sep 22, 2013

Working with this sales group was rewarding. I didn't feel that I was being sold a car. I felt that I was being offered an opportunity to experience enjoying and learning about the Infiniti EX35 many features.

Jlknoll

Sep 16, 2013

Overall experience was great! Staff was very curteous and friendly. Purchasing the vehicle was quick and an easy experience. Would highly recommend this dealership to anyone!

cmrevell

Jul 20, 2013

From the moment my wife and I stepped foot into the dealership, we were treated extremely well and all of our needs/wants were addressed as we decided on what vehicle to purchase. We come from an Acura-heavy family, so the decision to purchase an Acura was an easy one, but the exact dealership and the type of vehicle were the only questions. We visited several different Acura dealerships in the area and none held a candle to the courtesy, professionalism and knowledge of our sales person (Michael Weist) at Nalley Acura. When it came to choosing the right vehicle for our growing family, Michael listened and guided us down the selection process, never trying to force us into purchasing before we were ready just to sell a car for commissions-sake, but letting us pore over the pros and cons of different vehicles before finally arriving at our final decision.After the decision was made, the finance department guided us seamlessly through the additional package selections and we walked away from the process feeling that we purchased a high quality vehicle at a very fair price from a very distinguished dealership. I could not have asked for more from the dealership throughout the entire purchasing process.

Kpbrown

May 7, 2013

Richard Haines was the sales representative who assisted my husband and I with my first car purchase. He was extremely polite and helpful throughout the entire process. I also felt that he was more focused on my needs than just making a sale like most car salesmen I've run across. I would definitely recommend Nalley Acura in the future as the service was exceptional and FAST.Thanks, Richard!

stopannoyingme

Apr 23, 2013

I was exceptionally satisfied with my experience at Nalley Acura when I needed to purchase my vehicle. Both Michael Wiest and Chandler Ellise were friendly, professional and knowledgeable. I would most definitely recommend this dealership and these dealers in particular.

gparker10

Apr 14, 2013

I had a great buying experience from Nalley Acura. I saw a used 2010 Acura TSX on AutoTrader.com and set up an appointment for a Saturday, as I was coming from out of town. Michael Weist took great care of me and when I decided I wanted to purchase this vehicle, made the transaction as smooth and painless as possible. I never felt pressured into any kind of decision and I would recommend this dealer to anyone else looking for a new or used Acura.

Bogey429

Apr 10, 2013

Fantastic group of folks to do business with. It was the best car buying experience I have ever had. Everyone was friendly and I got to meet with some of the service techs that will be working on my SUV in the future.

suecoalson

Mar 8, 2013

My 90-year old dad was in the hospital and I was doing a lot of traveling back and forth, so needless to say, I was panicked when I heard a noise coming from underneath my TSX. I had to have my car, but I was concerned that I was going to be stranded by whatever was causing the noise. I took a chance and stopped by Nalley on my way to the hospital at 7:15 AM (I lease the car from them & do service). I was greeted by Ed Wilkey and explained my situation, that I had to be at the hospital very shortly. He quickly got me in, discovered that there was a tree branch lodged underneath my car causing the noise, removed it and I was on my way. No charge. This is not my first good experience at Nalley. They have a great waiting room and extremely helpful. They communicate with the customer to let you know how long it's going to take, etc. Can't say enough good things. When my lease is up, I'll probably get another Acura. Thank you Nalley and Ed.

wwaltonjr

Mar 7, 2013

My overall experience with Nalley is always exceptional. I primarily work with Ed Wilkey who is always friendly and accommodating in answering any questions I have about services and pricing. He is always willing to explain when and why certain services are needed. I have been going to Nalley for over 7 years now and would highly recommend them.

KC

Feb 25, 2013

I would not go anywhere else to have service done on my 2008 RL. I never worry about getting the best service, explanations on what is being done or an appointment that fits my a schedule. Al is the guy who I TRUST to take care of my car needs and always provide exceptional customer service. He makes it a pleasure when I have to take the car in- and he is the reason I count on Nalley for service and repairs.

mnewman61

Jan 22, 2013

On Saturday, January 19, 2013, I brought my 2004 Acura TSX for maintenance work. Mr. Al McGowan was my service advisor as he has been on and off for the last seven (7) years. I expected to wait for my car but as soon as I was checked in, Mr. McGowan immediately ordered a "loaner" car for me to use until the work on my car was completed. I used a very nice 2013 Acura ILX until my car was ready. Mr. McGowan went above my expectations but he is always very professional and very nice to me every time he has assisted me with any car-related matters. You are very blessed to have him as an employee.

Luv 2 Educate

Dec 5, 2012

We were advised by another Nalley dealership to go to Nalley Acura when we began shopping for a car. This was the best decision we ever made! We went in on a Saturday and were ready to buy the following business day! The whole staff there is wonderful. Chris P. is an awesome salesman! He is honest, patient, and worked hard to get us a great car with an even better price. The process was smooth and painless. We will defintely look into buying another car from them and we suggest you do also!

nfrank

Dec 5, 2012

My experience at Nalley Acura last month was the best experience I have ever had when shopping for a car. The sales department was helpful, friendly, and willing to help get me the car I wanted at a resonable price. Chris P. was a wonderful salesperson and made sure he worked hard to get the car we wanted and the right price. Brian Echols was great too; he accepted our requests and made sure we were satisfied. We even ended up getting an extremely low interest rate on an auto loan, which was better than the one we were quoted from our car insurance company. All in all I enjoyed my experience there and I will recommend Nally Acura to anyone. Make sure they set you up with Chris P., we are happy we did!

Against599fee

Nov 26, 2012

Just about got there on price until they sprung the $599 "administrative fee" on me. They refused to take the administrative fee off. BS! Had nearly 10 emails with them and they never mentioned "administrative fee"! Be prepared to give them $599 extra for any vehicle you buy.

bunnyhudson

Nov 19, 2012

I went to the Nalley Acura dealership in search of a used Acura MDX and was looking to trade in a used Yukon. I dealt with a very personable salesman, Antonio Gary, and was initially pleased with our dealings. He didn't have any used MDX's that were of interest to me, but he did show me a few other used cars that I was able to test drive. I decided against the other cars and asked him to contact me if he got any other MDX's in inventory. Antonio called me several days later to say that he had just received a 2007 MDX Sport with 50K miles and the sales price was $27,900, so I went in the next day to look at the car and take it for a test drive. Antonio was busy with another customer when I arrived so he asked a co-worker to show me the car. His co-worker showed me the car and emphasized the fact that his dealership had done over a $1000 worth of work to the car in order to get it into condition to be classified as "Acura Certified", which meant the warranty on the car would be extended. He even pointed out that they had put brand new tires on the car. When I looked closely at the tires, I noticed that they were not the Michelin tires that were standard on all the MDX's, but were some unrecognizable, third rate brand (in other words, they were junk). I mentioned that it would cost me an additional $1000 to get 4 Michelin tires put on the car and would need to take that into consideration if I purchased the car. After taking the car for a test drive, I decided I would like to purchase the car, assuming they gave me a decent price for my Yukon. When we sat down to begin negotiations, the salesman brought over his manager, Fred McClure, to do all of the talking. He put down an official worksheet showing the selling price of the MDX minus a discount he would take off of the asking price, minus the trade in allowance for my Yukon, plus tax and an administrative service fee. I looked at the selling price, which said $28,991, NOT the price of $27,900 that Antonio quoted to me over the phone. When I questioned Fred about that, he tried to brush it off as if it didn't matter. I told him that I wanted my husband to take a look at the car before I purchased it, so we made an appointment to come back the next day. When I got home I decided to do some pricing research on 2007 Acura MDX's and I found this exact car on a National Acura website where all Acura dealerships can advertise their inventory. The VIN # on the car matched exactly and it was the same dealership, Nalley Acura on Cobb Pkwy. The only difference was the price......the asking price was $26,991......$2,000 less than the Fred McClure asking price. I called Antonio the next day and told him everything that happened and said that I would never do business with such deceitful and dishonest people. He asked me to speak with Brian Echols, the branch manager, and explain what happened. Speaking with Brian only resulted in hearing more lies from this dealership. First he tried to tell me that they had the car in inventory for such a long time that they decided to lower the price to $26,991 and Fred must not have been aware of that. I told him that Antonio said they "had just gotten the car in" on the day he called me, to which he replied "well, he must not have known that we had it in inventory." Then he tried to tell me that they had just lowered the price the day after I was in the dealership. I told him that was also a lie, because I saw the car on the website the same day of my visit. Every time he opened his mouth, he lied.Then he tried to convince me to do business with them by saying they "would make it up to me." I told him that I don't do business with liars or cheaters and he could keep his car! My experience with this dealership was the nightmare story that you always hear about and hope never happens to you. Stay away from Nalley Acura!!!

New rdx

Oct 10, 2012

Great buying process and excellent customer service!

In the market for a TSX

Jul 24, 2012

My husband and I are in the market for a used Acura TSX, so we decided to visit Nalley (waste of time and gas). Although we were able to test drive the car, Charlie Barlow did not make an attempt whatsoever to negoitate prices. His demeanor was very flat as if to say "take it or leave it" even after we mentioned a huge down payment. He continued to say this was the best he could do and could not lower the price or he would lose out. If you are ready to pay the asking price on the window without any possibility of receiving a price decrease then go see Mr. Barlow.

srobin5000

Jul 23, 2012

My husband and I are in the market for a used Acura TSX, so we decided to visit Nalley (waste of time and gas). Although we were able to test drive the car, Charlie Barlow did not make an attempt whatsoever to negoitate prices. His demeanor was very flat as if to say "take it or leave it" even after we mentioned a huge down payment. He continued to say this was the best he could do and could not lower the price or he would lose out. If you are ready to pay the asking price on the window without any possibility of receiving a price decrease then go see Mr. Barlow.

Acura Rider 4Ever

Jul 14, 2012

I purchased a TSX in 2006 and then a TL in 2008 and have continued to take my car to Nalley Acura for servicing. Not only do I receive consistent excellent customer service from my personal service representatives (James Quick) each visit, but I leave knowing that my car could not have been serviced by anyone more knowledgable about Acura than the service technicians at Nalley.

farrne

Jul 9, 2012

We got the right vehicle at a great price within 3 hours. Tez, Brian and Fred worked had to make the deal happpen. They went the extra mile to make sure we were happy with the deal.

Pat mayne

May 15, 2012

Excellent service. Disappointed tires are cupping with only 18,000 miles

RDX lady

May 1, 2012

Knew what I wanted and they quickly processed my purchase

jim2940

Mar 23, 2012

I have been a customer of Nalley Acura since 2000 purchasing 2 Acura MDXs and servicing each car. My Service Advisor is Al McGowan and my mechanic is Pete. Both Al and Pete are extremely professional and I trust them 100%. Al goes the extra mile to take care of me and my Acura. When needed, Al makes sure I have a loaner car and explains in detail what work needs to be accomplished and what work can wait. Pete takes the time to explain how and why a repair is needed. I never have been disappointed buying or servicing my cars at Nalley Acura. All the employees at Nalley Acura are very friendly and make you feel that they appreciate your business.

khutcherson

Feb 22, 2012

Brian Echols was my first contact with Nalley. Over the telephone he answered every question I had about the three vehicles I was interested in. I drove to Nalley still undecided as to which vehicle I wanted if any. Ken and Brian patiently answered my questions treating me with respect and not pressuring me in any way. When I made my decision, the deal was consummated efficiently. We arrived at a mutually satisfactory price quickly and the paperwork was completed with Rene in an efficient, professional manner. That completed, Ken showed me the salient features of the vehicle and set security items(door lock/unlock)to help protect me. He went with me on a test drive to demonstrate the paddle shifting feature.Every employee I encountered at Nalley was polite and accommodating. I was offered food and soft drink/water on numerous occasions during my stay there.This is the second vehicle I have obtained from Nalley and certainly will consider returning there if/when I need another vehicle. The attitude/service there far excedes other Acura dealerships I have encountered.

lesha

Feb 18, 2012

I enjoyed my buying experience with Nalley Acura. Excellent service!

luvtawin

Dec 30, 2011

After taking my son's 96 Acura TL to the local Honda dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. Before installing a timing belt and fixing an oil leak that I had asked them to do, they called me to tell me that their diagnostics indicated I was having a transmission problem. So I decided not to invest any more money in a 15 year old car that was having transmission problems. I picked up the car later that day and they Al didn't even charge me for the diagnostics work!!!Fantastic service from a great guy.My experience from both the Nalley Acura and the Nalley Lexus dealership has been fantastic. When other mechanics or dealerships were not willing or able to tell me what kind of problems that my cars were having, both of these dealerships were comprehensive and straight with their diagnosis enabling me to make an informed decision about fixing my car. Thanks.

Black Stallion

Dec 9, 2011

I was having an additional key programmed for my car; I was originally told that I would have to wait approximately two hours to have my car serviced prior to the Thanksgiving holiday, but when I arrived I was in and out in less than 30 minutes! I was quite pleased with the promptness!

TL 26

Dec 8, 2011

Best place to buy a car, No pressure Has all the options you may want on a vehicle.

NoneXo

Nov 24, 2011

Dropped off at 10 am tuesday. Ready noon the next day. Replaced DVD which was under warranty. A car wash would have been nice :)

Pleased customer

Nov 23, 2011

I have both bought a car and gotten my car serviced at Nalley Acura and have found the staff to always be friendly, the service good, and the people to always deal honestly. It is great to have a place you can trust!

Stressed Out Mom

Nov 9, 2011

On Sunday 10/30/11 I purchased a beautiful 2008 328 BMW as a gift for my daughter's college graduation at Nalley Acura. That Monday, I took it to get it checked out by my BMW mechanic where he found a couple of minor and a couple of important problems with it. Mind you, I purchased this car "As Is", so I was willing to deal with the minor issues, however as for the major - not so much. So I prayed first, prepared for a battle and bravely took the car back where I presented the list of issues to the Sales Manager Brian Echols. After he reviewed the list he did something that I found to be incredible. Without hesitation he said he wanted to make it right and he wanted me to be happy. He then said I could exchange the car at ANY Nalley Dealer or he would be willing to repair the major items for me at no cost. Since my daughter was in love with the car I agreed to the latter. Truth be told - I expected them to get the car and just pretend to work on it. However, once again Nalley Acura surprised me. I got a follow up call the very next day from Mr. Echols. He informed me on the status of the car and that he would be out the next day, however, that the car should be ready and someone would contact me. Low and behold, on the day he was off a member of Nalley Acura called me and the car was ready! Not only did they fix the major items, they even took care of a few of the minor, as well as detailed the car. WOW sprinkled with a whole lot of Thank You(s)was all I could say of course!!! You can't imagine how happy I was, because what you didn't know until now is the fact that I was so completely stressed out with my husband being in Afghanistan and me having to deal with this situation on my own I had convinced myself that this wasn't going to have a "happy ending". Needless to say I couldn't have been more wrong, thank the Lord, for the ending of this story was truly a happy one! From the salesman Chandler, to Amy in finance all the way up to the sales manager Brian Echols, I couldn have been in better hands! What I experienced at Nalley Acura was customer service at its very best! Integrity, Compassion and Highly Ethical.

Acura Fan

Nov 8, 2011

Everyone was helpful and very professional. As we all know, getting repairs done can be costly and timely, so I really appreciated the regular updates from the manager on what was going on with my vehicle and how much longer it would be to complete the repair. Having free coffee and snacks didn't hurt the wait either. Thanks Nalley!

TSX lover

Nov 8, 2011

I recently bought my second TSX at Nalley Acura. This dealership has great customer service! They went above and beyond what was expected of them. I will definitely return for my third purchase.

Rachel

Nov 6, 2011

I recently was referred to this service center by a friend. When I got there I was greated by a young gentleman named Philip. I told him I was hearing a weird sound in the front of my car.He took notes on what the noise sounded like and looked at me when talking to me, which made me feel like a person NOT a dollar sign. He then asked if there was anything else I needed to have looked at. I wasn't sure at the time and I informed him of that. He understood. He did not try to push an oil change, rotation of tires or something that was unrelated to my car's issues, which I greatly appreciated due to not knowing the cost of the repair I would need fixed on my car. After that type of service I will definitly come to this dealership again. I feel they listened to my needs and were professional. I will recommend this service department to all of my friends!!!

thebigku

Oct 27, 2011

I went to this dealer yesterday, walked around for 10 minutes, saw 2 salespeople look at me, and never got service. I am pre-qualified for a loan and can't believe I never got a chance to actually look at a car. I do not recommend this dealer.

sesiera67

Oct 24, 2011

Outstanding service. This dealership excels in customer service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my time as a customer. Thank you.

Peter

Oct 20, 2011

I would not have driven to your facility for lube change and tire balance/rotation except I had an Air Bag Check warning. The trip is at least one hour AND $17.00 in gas. AND you did not have the replacement part, so another trip, as above, is required. Another six plus hours in your waiting room is not going to happen. Now I'll answer Melissa Rafig's survey without calling her first.

Nickolas

Oct 20, 2011

I absolutely love this service center... I have never been to a car dealership, or most companies for that matter, that treat me like their most important customers. Jason York price matched an online dealer for parts for me, and even discounted car service since I was getting more than one repair at a time. I bring my Acura here for any and all needs, and I have never been overcharged or been taken advantage of. I have actually been here numerous times and they have run diagnostic tests and haven't charged me at all! Great people, prices, and service. Love it!

Mike D.

Oct 17, 2011

GREAT CUSTOMER SERVICE!! GREAT FOLLOW UP!! GREAT PEOPLE!! GREAT CAR!! I HAVE BOTH SEVERAL ACURAS FROM NALLEY ACURA AND WOULD HIGHLY RECOMMEND THEM!

bulkheadone

Oct 13, 2011

The Customer Service was great the quality of the work was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice and friendly and I will ask for Al from now on, he was a great help.

grangermd

Oct 11, 2011

After several emails to the dealership and either slow or no response, I still have a balance showing for my trade in! This is after purchasing my TL over 6 weeks ago! Finance department hasn't resolved or contacted me about the issue. They simple said " I am working on it" They answer one for every 2-3 emails that I send! Pathetic! I have purchased many cars over the years and this is the first time I have had a dealer send me to the DMV for tags! Most dealers are able to transfer the tags or get new tags at the time of sale. Thanks to Nalley Acura's poor customer service I had the pleasure of spending an hour in line at the DMV just to go through a 2 minute and $5 transfer of tags. Not exactly the type of customer service one would expect with this class of vehicle. Love the car but can't recommend the dealership.

Brandy1

Jul 24, 2011

The dealership and salesman were pleasant to work with and very accomodating. This is my third Acura MDX and each one has been a pleasure to drive and own. THE DEALER'S SERVICE DEPARTMENT has provided the same quality service for each car. I especially enjoyed meeting and dealing with Damien. I look forward purchasing the 2014 MDX.

erikwvb

Jul 15, 2011

Sales staff was nice enough at first, but lied to us about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contact the previous owner to find out how to use it. After weeks of going back and forth with him saying he was trying to contact the previous owner he finally told us the management had burned some bridges with the previous owner and he wouldn't return their calls. He told us he would put us in touch with an audio person to straighten things out. Never happened. I ended up calling the previous owner (Nalley forgot one oil change record when they threw out the rest of the maintenance records) to have him explain it. He was able to do so, but informed me that Nalley had never tried to contact him and that he left specific instructions on how to operate the ipod dock as well as all of the records for the services. Lets just say Nalley will tell you anything to get you in a car and out the door.

lpetro

Jun 5, 2011

A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very recent. For the past 20 or so years I have purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how much they make off you...a reasonable amount is fine, but you have to go in with somewhat firm figures in mind backed by facts supported by internet sites...the folks at Nalley had no problem bringing up the sites I quoted during our price negoiation. Since I had two cars to trade, one unseen by the dealership, the whole process took several hours as they worked toward a figure I was comfortable with. In looking back, it really took about the same amount of time as it ever has to purchase a new car where a trade in was involved. During the entire process I cannot stress how PLEASED I WAS with the treatment I recieved from EVERYONE at the dealership. They did everything they could to work with me and got me CLOSE to the final amount I was willing to settle for...close is the best I've ever done whenever buying and trading a car...in the final analysis I wound up paying $7 more per month than I had seen as by best deal possible. The buying experience with Nalley is a bit different than other dealerships, and is geared toward total customer satisfaction rather than a salesmans commission. It was the best car buying experience I've ever had and I've bought cars for over 40 years.

rajansamin

Apr 1, 2011

I bought a Acura TL 2011 from Nalley Acura located at Cobb Parkway. I had amazing experience with them from my internet inquiry till the purchase. They are amazing group of people and truly care about their customers. I was amazed with the trade-in value provided to me for my old car and the value of new Acura TL Tech that I received from them. I will highly recommend them to anyone and will be happy to do biz when I am in the market for car shopping.

i.green

Mar 23, 2011

I contacted this dealer on an advertised 2006 Hyosung GV650 motorcycle that they recieved from a previous customer on a trade. Nalley sales treated me like they could care less about my busines until they realized that I had cash for the out right purchase and was ready to walk. We finally closed the deal a I paid for the bike outright. 3 months later they still will not give me my title. Stating that they had a clerical error with the milage on the paperwork. BS because their title clerk verified the exact milage that was on the od at the time of purchase. I never even took they up on their 'Complimentary Oil change', I don't want they anywhere near my vehicle. STAY AWAY!!! I ALSO PLAN ON PICKETING THEIR ESTABLISHMENT!!

KaseyTSX2009

Oct 28, 2010

Went in to purchase and repair a $27 part and they wanted $375- when I told them no, the still charged me a $70 fee for them to look up a freaking price?? Then got home and saw my car was covered in scratches and oil smudges and handprints from the complemetary car "WASH". I will never step foot back into any Nalley and I would recommend you do the same. They are completely over priced and their customer service SUCKS! I was warned by family and friends to stay away from Nalley Acura, however I went b/c its nearby- I REGRET IT b/c my 2009 TSX is now going to have to be buffed and detailed from their lack of work!

drsrsmith

Oct 9, 2010

Purchased a car from this dealership 3 years ago. When I decided to get a new vehicle, we went back to them. We were given major runarounds and lots of pressure. I did not feel respected--felt cheated in what they were trying to get us to do. We found another dealership in the Atlanta area that offered much better pricing and service with much less hassle. The drive is further for us, but it is worth it. I will never walk into this dealership again.

jebar

Mar 27, 2007

I purchased a Certified Pre-Owned TL. When I got home after picking up the car I realized the inside of the car was very dirty. I found old bank papers in seat pockets. I told the sales rep wht I found and the reponse was 'Well I checked it". I guess he checked it in the dark.When I was shopping for car I was told intrest rate would be 8-12%. When I returned to pick up car I was told the APR could be 3.9% BUT I FOUND OTEHR FINANCING BASED ON PREVIOUSLY QUOTED RATES.I sent a letter stating my dissatisfaction but no one responded. I even spoke with Acura, they spoke to this dealer and the dealer still did not respond to me.It is a great car but the puchase experience stinks.

BeeBee

Dec 20, 2003

Salesperson treated me with respect.