Used Cars for Sale at Nalley Honda in Union City, GA

Enold Pemb

Jul 7, 2016

Brandon's customer service was Excellent. He picked me up at my home and was very courteous and pleasant and professional during our test drive and time spent at the office.If it was for Brandon's care and follow up only I would have gladly purchased the car, but there were other personal circumstances that influenced my decision in purchasing the car. Will gladly recommend Brandon to friends and family.

mrrlwash7

Jun 24, 2016

I dont know who or whom repaired my vehicle for the Taketa airbag recall, I had my vehicle in for repair on Monday June 20 2016, I should have completed a better inspection before accepting my vehicle because the tires appear to have been driven against a narrow drive. They have yellow strips around the circumference of all four of the tire about 3 inches in width. The right rear tire has a large 2 inch gash in the tire from someone driving up on a curb or something. Im very upset, angry and disappointed in Nelly Honda for the way they return my vehicle. That is not good service or quality control for the service person or supervisor who let my vehicle get damaged in this manner. I now have to purchase new tires because the sidewall of the damage tire cannot be repaired. Thanks for nothing Nelly Honda.

Dem Skinzs

Jun 23, 2016

I had a alignment issue with my new 2016 Honda Accord, which was still under warranty, Assistant Service Manager Karim Easley Got me in and out in no time. He's been my service advisor for years.... I love this guy he's like a brother to me. He's concerned and determine to handle any problem you may have with your Honda. Keep up the good work Karim!!

Shermyra Gumbs

Jun 18, 2016

Brandon Washington is the most helpful person I've ever met. He was very helpful and polite. He even bought me chips and a drink haha! Thanks Brandon! I would definitely recommend anyone that goes there to see Brandon!! Thanks, Shermyra

CRV mom

May 4, 2016

I have bought two cars from Nally in last 4-5 years. Haven't had chance to visit with new GM. Last GM didn't do much for us to return to do trade in soon. Might give them another shot. Hopefully this new GM will offer more deals and savings for former customers. Used to get free oil changes for Mothers on Mother's Day. Hope they do more to win us back. Maybe this new management will help. Nally left us with a bad impression last car we got. Hope that changes.

Peggy from Columbus

Apr 9, 2016

I was in the area visiting friends and got in early. We just decided to browse in case we ever got the notion to buy again. We met Marty Hagood. He was very knowledgeable about the products and cars in the area. If we do decide to buy, we plan to buy from Marty Hagood! He was professional and polite!

TeErika

Apr 5, 2016

It was my first time purchasing a brand new car and thanks to John and Chris it was a pleasure experience.

Sherry5

Mar 13, 2016

With more than 20 years of experiencing with Nalley Honda servicing my car, the Team continues to provide terrific maintenance and repairs to ensure my car runs efficient on the road. The Service Dept techs are very knowledgeable and make sure I understand the repairs being made and agree with the value and benefits of the job performed. The techs continually update on the status of my maintenance and repairs (expected with age of my car) and leave me with sense of comfort as I get on the road in my hour plus commute to/from work.

Nickbris

Mar 9, 2016

It is always a nice, quick, professional, thorough experience visiting Corey and all the techs at Nalley Honda! Kept my vehicle running great through the the years!

nmallard

Feb 25, 2016

I took the car in on Saturday morning at 10:00 in time for the 11AM appointment that was scheduled on phone (they could find no record of the appointment). Despite the glitch, I agreed to leave the car over the weekend for diagnosis of a problem with intermittent accelaration issues. On Monday, after I called Service center and because I had not received any update on the car all weekend, I was told the the O2 sensor was bad and needed to be replaced. I was further told to replace that part without repairing some of the "top down leaks" would be a waste of time. Relying on Skyler's recommendation, I agreed to have the car repaired at a cost of close to $1000. Next day, the car won't start and it turns out it needs a starter. The starter was replaced by another mechanic and now the car seems to be ok. My questions/concerns/issue: why was this defect not discovered in the diagnostics process? Did you find the bad started but opted to make me aware of the more costly repair issue and opt to fix that issue knowing that the starter was likely to fail but would not be as costly as the repairs you suggested and performed? Needless to say my trust in the integrity of this dealership is gone and its not likely I will return to them in the future nor will I recommend this repair facility to anyone I like.Oh just a couple of other things1. I left a message for Skylar when the car did not start, he never returned my call. And still has not 3 days later.2. I did speak to Kwasi (sp?) on the day the car would not start and he suggested I tow the car to them for further repairs, that's priceless!3. No one has called to follow up call on whether I was pleased with my service and if the car was performing as expected, Why would you?4. I beleive you were more interested in your bottom line than my satisfaction with your service or my return to your facility.

J.MO

Feb 24, 2016

I was looking for a used Honda CR-V. Prior to going to Nalley Honda on Jonesboro Rd, I searched their website to make sure they had what I wanted, in which they did. The salesperson, Shawn, who has a horrible attitude, and continued to try to sell me on a new Honda CR-V, refused to listen to me on my many attempts at trying to tell him what I wanted. After he realized that I wasn't budging, he finally listened to me, and pulled up the car that I had in mind. Turns out the car was in their Roswell location. He offered to flatbed it to his location, which was great. He quoted me a price that was close to $2000 higher than what was being offered online. I had to pull up their website on my phone to show him the quoted price because he told me that he was unable to pull it up on his end. When he saw the price, he went in the back to confirm it with his finance person, and then came back with the lamest excuse ever as to why he couldn't sell me the car. He told me that their was a recall on the car because of the airbag, and that they wouldn't be able to sell it to me. He proceeded to try to sell me a new car again. When I left, I looked up the VIN number, and discovered that there wasn't a recall. I ended up calling the Nalley Lexus/Honda in Roswell, and the salesperson there also confirmed that there wasn't a recall. Therefore, I purchased the car for the online quoted price at the Roswell location. Thanks, Shawn for wasting 2 hours of my life!

barry72

Feb 16, 2016

I purchased a 2014 Honda Accord last month and the entire process was an incredible experience. The salesman, Trent, was exceptional! It was a pleasure doing business with him, he made the tedious process of purchasing a vehicle (and trading in an old vehicle) a very smooth process. Trent was very patient and answered all of my questions. His knowledge of Honda and the car buying process were beyond impressive.I was very pleased with the purchase and the excellent service I received from Trent, Ron in Finance and the Nalley team. I'd recommend Nalley Honda to anyone interested in purchasing a new Honda or a quality pre-owned vehicle.

Polly Ann

Feb 12, 2016

Pericia, the internet salesperson, was wonderfully attentive! She helped me and answered my emails in a timely manner. She even sent extra pictures of the car. Very personable and up front about the vehicle... not pushy. I did not purchase from them, but it was not due to customer service.

josephlloydlaw

Feb 3, 2016

I purchased my 2016 Accord from Nalley Honda at the end of 2015. My Client Advisor was Bobby McCullough and he was exceptional. He is extremely knowledgeable of the Honda brand and the various differences between the different models. There wasn't a question I had that he couldn't answer. Jack Rosen the New Car Manager, was also incredible to work with as well. He stuck with us and help approach my situation from every possible aspect which resulted in me taking home my new car. When I finally sat with Finance, this individual was also great to work with. Signing all of the paperwork can be exhausting and dull however we talked the whole way through it and before I knew it, I was done.Overall, this was a great no-pressure experience and I would recommend this dealership to anyone looking for a new Honda! Thanks Nalley!

GregH

Jan 24, 2016

I'd emailed the Director of Internet Sales and asked about the price of a Pilot with leather. After obtaining the "Internet Price" of $34000, I'd then inquired about leasing. After three or four days of asking, I'd finally received a lease quote. I'm sure they'd had no idea that I know how to calculate a lease, because the payments they'd sent me were outrageous. I'd then asked that they provide a breakdown of how they'd arrived at the payments quoted and was shown a price of $38,000. They raised the price $4000 because I'd wanted to lease?!?!? That's not only insane, but a violation of law. If I'd wanted to push it, I'd report it to the Governor's Office of Consumer Affairs. However, considering that there are plenty of honest Honda dealers in the area and I'd found one of them, I'll simply inform anyone considering doing business at Nalley Honda to be very mindful of prices and pmts quoted to you before you sign anything.

Aljoe

Jan 21, 2016

I live in Doraville and I prefer Nalley Honda firstly as I bought this vehicle here. But Kwesi is a guy who helped me in giving me perfect knowledge and also giving me proper time. This guy has a lot of patience and sometimes also goes late to eat. Very hard working. I definitely want be advised by him.Thanks Kwesi. Keep up the work.

trburton1551

Jan 8, 2016

I drove 9 hours from Coral Springs, FL to meet with sales representatives Mohit Whabi and Sean Plummer. Before I even parked my vehicle, I was greeted in the parking lot by both representatives. During the transaction process, I was always asked if I was ok or if I needed anything (coffee, water). The General Manager, Mike Higham, came over to me and thanked me for making the trip up, also asking if I needed anything.....he did not have to do that. Mohit Whabi knew exactly what my vehicle needs were and made the transaction process go smoothly. Mohit Whabi was professional and courteous, but most of all, he treated me like family! I highly recommend the services of Mohit Whabi!

MoMc

Dec 18, 2015

Went to see Jeanette Lenox at Nalley Honda after some super stressful experiences elsewhere. A breath of fresh air when buying a car! Honest and attentive, calm and welcoming space. I would highly recommend JJ Lenox & Nalley Honda for future purchases and service needs.

Allie Hudgins

Dec 14, 2015

I had an engine light on my dash drove in with no appointment and it was fixed in a timely manner. Great service and Marty, my customer service rep is "spot on"

BOLANLE DAVIES

Dec 10, 2015

I AM SATISFIED WITH THE SERVICES DONE OVER THE WEEKEND OF MY VEHICLE AND I BELIEVE THAT THE NALLEY HONDA CONTINUES TO IMPROVE ON THEIR SERVICES WITHOUT RELENT. I ALSO WISH THE COMPANY THE BEST OF LUCK.

Anita Williams

Dec 7, 2015

I purchased my 2005 Honda Accord brand new from Nalley Honda in 2004 my vehicle has always been serviced by Nalley. Karim Easley was my service advisor and kept me informed of my car service time frame. I had major service done and I used Nalley's shuttle service so I wouldn't have to sit and wait. When I picked up my vehicle my car was washed and looked great?!

A. Sims

Dec 7, 2015

From the time I enter Honda premises until the time I leave I ALWAYS receive quality customer service.

Cathy Coles

Dec 5, 2015

Always appreciate information given to me when I have my car serviced regarding upcoming service I will be needing or problems they find. Helpful in making arrangement for service to be done and options for saving money, such as telling me when I needed tires that they would match prices.

Gloria Gibson

Dec 4, 2015

when i enter into the service at nally honda in union city ga . i had good service from the people who works at the company

Arlene Carter

Dec 4, 2015

Timely service with very professional service reps.

Mary Taylor

Dec 4, 2015

Kareem was honest about the wait time(1.5hrs) for oil change, waiting area was clean and comfortable, plus fresh coffee. Would like to see incentives(discounts) on certain services like oil changes and etc., Maybe I should have asked for a discount on the oil change. Thanks

Dc

Dec 4, 2015

Would highly recommend this dealership!! People are super friendly and professional!!

Dana Atwell

Dec 4, 2015

I had a great experience as I waited for the gentlemen to repair my car!

Joyce Westbrook

Dec 3, 2015

Great learning experience!! Very helpful and patient personnel in the purchasing process! Would recommend to anyone!!

Alice Matthews Jones

Dec 3, 2015

Promptness of service delivery as a walk-up customer. Service Representative, Skylar was very pleasant and professional.

Fred Tillman Jr

Dec 2, 2015

I leased a CRV, and got the color and price I wanted. The right headlight had some moisture, and they gave me a rental for a day while they replaced it. The service was great (both the salesman and service man). I would highly recommend Nalley Honda.

Joseph Mccoggle

Dec 2, 2015

Well I did not stay there while they serviced the car . I dropped it off and it didn't take them long to give me a call to say my car was done . My advisor was Mr.Marty

H. Accord

Dec 2, 2015

The Honda representative went beyond expectations and has created a returning customer.

Shunterruis Watson

Dec 1, 2015

The service was good as usual. I will be buying my next Honda from this dealer next time I'm in the market

Fly4Food

Nov 30, 2015

Excellent service, when there was a problem with a repair on my car, my sevice advisor got me back in quickly and fixed the problem with no additional charge. Would definitely recommend to friends or family.

Anthony Williams

Nov 27, 2015

Everything from the ease of making an appointment online to the quality of service was exceptional. My service advisor, Mr. Tutt, allowed me to use multiple discounts toward the cost of my repairs. Nalley Honda provided a Thanksgiving-style lunch for its employee and even extended their generosity to me and a few other customers. They always do a great job with my repairs and I get a free car wash too.

Cleo ATL

Nov 27, 2015

I believe that the customer service agent Muhammond was really pleasant and genuinely cared about me as a customer. He exemplified his passion for his job through his actions

Mary Blount

Nov 25, 2015

As I was returning from taking a friend to the airport, an orange light came on that looked like an explanation mark. As I was nearing your Honda dealership where I purchased my CRV, I stopped in and asked what the light meant. I met the most impressive service advisor, namely Wesley Overton, that I have dealt with so far in having my Honda serviced. He told me immediately the light indicated low tire pressure, and he could take care of that and I would be on my way.Even though I did not have an appointment, I asked if I could get my oil changed and tires rotated since I was already there. He suggested that I might want to get my tires aligned since it had been a long time since having that done. I said yes. My experience with this man far exceeded any service I have had. In the 30-point inspection with the oil change, it was discovered my battery was very bad. He checked my warranty and said my battery was covered and it would be replaced free. This truly saved my day in many ways.He was very polite and courteous in working me in that day. I appreciate so much that the Union City Honda dealership keeps on improving its quality of service advisors and technicians. I sincerely believe Wesley Overton needs to be commended for representing your dealership so well. He is very genuine and respectful. Now that's Customer Service!!

Melisa Baltes

Nov 25, 2015

Alexis and all of the employees at the used car building were extremely friendly and helpful. They did not pressure me and were very honest.

Gary Brown

Nov 24, 2015

The salesman Sean Plummer was extremely knowledgeable of the vehicle and was very helpful and professional!

Mujidat Ladipo

Nov 24, 2015

Top notch service. I will continue to use Nalley Honda at Union City. Kareem Easley thumbs up for you.

Donald Demello

Nov 24, 2015

Took the car in for it service and had a few questions. Service to the vehicle was prompt and all questions answered. Everyone at the dealership is very helpful. Service advisor took very good care of the servicing and keeping me up to date

Richard Campbell

Nov 23, 2015

I just want to thank you guys for your service yesterday thanks again

Patricia Bolden

Nov 23, 2015

In and out less than hour I am very pleased. I always have good service.

Alma Morsell

Nov 20, 2015

Called in the morning to a report mechanical car problems, Dustin advised what the problem could be, and suggested my having the vehicle towed in for diagnostic check, and service. Vehicle was towed that morning, and I was advised of problem and told repairs could be made the same day, and what it would cost. I was also advised that some repairs was covered under warranty or reult of recall. I was able to pick my vehicle up that evening. The waiting area was clean and comfortable, and I didn't have to wait long. My service tech, Dustin, was courteous and very helpful.

Paul Rogers

Nov 17, 2015

very good customer service and always willing to answer any questions

Charles

Nov 17, 2015

We had an excellent experience working with Nalley Honda to purchase our 2016 Honda Pilot. We drove all the way down from Nashville to purchase from Nalley Honda and the staff couldn't have been nicer. We would highly recommend this dealership to anyone. We certainly look forward to purchasing from them again very soon.

Barbara

Nov 16, 2015

Very good service but sometimes a bit hard to get through to service dept to schedule.

Beverly Moore

Nov 13, 2015

Called Nalley Honda to compare prices with my normal Honda Dealer and I spoke to Wes and he was very professional and gave me prices cheaper than the other Honda dealer. I made an appointment & when I showed up for my first service with Nalley Honda and met Wes he was awesome went above & beyond my exceptions. I will have to drive further but I will return to Nalley Honda for future services. .

Victor Mensa-shebra

Nov 11, 2015

Service was excellent, l will definitely revisit the dealership for my next service

Ronnie Mccormick

Nov 10, 2015

Great experience.. wait time was only like 35-40 minutes.

Stephanie Jackson

Nov 9, 2015

I went in to have my 2013 Honda Civic oil change and tire rotation, fall service check

Gertrude Gilyard

Nov 6, 2015

I took my car in for routine service, had an excellent experience and received advise.My Service Advisor, Qweskie Bramble, always provides excellent service.

Ilean Simmons

Nov 6, 2015

Purchased a 2105 Honda CRV. This was my third time doing business with you. So far I have been pleased. Mr. Thomas White is a great person.

Christina Haskins

Nov 5, 2015

Every visit to the Service Center is handled professionally by Mr. Tutt and his team.I am very satisfied with the customer service and the care given to my vehicle.

Annette Woodard

Nov 3, 2015

As always, thank Mr.Tutt for being very informative on services.

Shakirah Shabazz

Nov 3, 2015

I made an appointment but dropped my car off early because I had to be somewhere. My service rep called to tell me my car was ready for pick up before my original appointment time.

TBiggs

Nov 2, 2015

Good customer service, Kwasi the service advisor who assists me when I bring my vehicle is very helpful and knowledgeable

William Holliday

Nov 2, 2015

My service contact was Marty. He was very professional and did a great job recently when I had my car in for service.

Paul Bishop

Nov 2, 2015

friendly and timely. He took me in at my appointed time told me how long it would take to service my car he got my car back to me serviced and washed in less time than he stated .

veevans01

Nov 1, 2015

My family has went through a lot of personal tragedy within the last year. October 2014 I was in an accident and my wife's car was a total loss. We went to other dealers and they didn't care about our needs. They just wanted to sell a car. We ended up at Nalley Honda in Union City Ga in November . Jeanette was concerned about our needs first. She used her expertise and translated our needs into a vehicle that my wife and I love which was a 2014 Honda Civic Ex. Fast forward to ten months later during the end of September 2015 a deer ran in front of my 2005 Chevy Malibu and cost damage to it. Since the car was ten years old with 235000 miles on it that car was considered as a total loss. We immediately knew who to call. Once again Jeanette along with Thomas White came to the rescue. My next vehicle that I was going to buy was a truck. Once I described how I was going to use it we decided that a SUV fits the type of vehicle that I needed. I bought a 2013 Honda Pilot this time. I am extremely satisfied with the customer service and professionalism of Jeanette and the rest of the Nalley Honda team. Jeanette is our salesperson of choice. I highly recommend Jeanette Lenox as the salesperson to purchase a vehicle from.

Mickie Burns

Oct 31, 2015

Always professional very pleasant,been going there for years.

Wayne and Vicki

Oct 30, 2015

Mark Alvarado is our service technician and he is always GREAT!! He is very personable and takes great care of us and the needs we have for our Honda CR-V. We feel very comfortable when we come the Nalley Honda. The waiting area is very nice and we can get work done while we wait for the service on our car.

oabby

Oct 28, 2015

Jeanette "JJ" went to great lengths to help me get exactly what I wanted as the car had to be shipped from a different location. She was very professional and very attentive to my needs as well as the needs of my daughter who accompanied me.

Terry Schaede

Oct 28, 2015

on time and service completed faster than suggested.

n/a

Oct 26, 2015

Horrible experience .The sales person did not have a clue to what he was doing , just wanted his commission for the car . I ended up buying the car and have had nNOTHING but problems every since

Larry

Oct 24, 2015

Joey Kelley and Karim Easley and Skylar were all so helpful. Joey helped me negotiate a deal with Honda for a big discount on re-painting the car top after the warranty had expired. Karim and Skylar were the service representatives that took car of me along the service process. They were the best.

Phillip DeMent

Oct 22, 2015

Service department took good care of my vehicle. Okay here is my 50th character!

meerkat

Oct 16, 2015

Nalley's service department is excellent. Hollie Higby is an excellent service advisor. She is great to work with.

Tim

Oct 16, 2015

I have not bought a used or new car from any dealer for over 30 years. Everyone knows it is a pain and generally full of bad surprises, generally of the money type. Well I bought a new Honda yesterday from Marty Hagood after coming to an agreed upon price via an email and two phone conversations. The car I wanted had some dealer installed items and when I said did not want them, Marty had them removed. I showed up an hour after we agreed to the price on the phone. In another hour all the paper work was completed, I gave them the money and drove my truck home, while Marty followed in the new car,to give the wife instructions. Only heartache I experienced was letting go of the money.

Meredith Coats

Oct 14, 2015

Every time I bring my CR-V in for service Marty Ellard takes great care of me! He makes sure my vehicle is in excellent shape before I leave and even has it cleaned!

NicoleJ

Oct 14, 2015

I love taking my car in to be serviced. The customer reps are very pleasant and you are not waiting to get the process started. The work done on my car is always superb.

S. Fortier

Oct 14, 2015

Professional service on all levels. I now own two late year Hondas and would not buy or have my cars serviced by any other dealer. Marty is in charge of all my service and repair needs. He is the greatest!

C. Harris

Oct 13, 2015

The service I experienced at Nalley Honda was due to the Service Manager Kwesi! (I don't remember his last name, but he is the only one that goes by that name!)) He was outstanding and has been the number of times I was having an issue with my new car. He is always kind and welcoming. He keep his appointments promptly and has been genuinely concerned about my satisfaction with his service.

Daphne Mackens

Oct 13, 2015

Excellent customer service and clean!. My service guy was nice and helpful.

Beverly Ellison

Oct 12, 2015

I was pleased with the car repair service I received. Nalley dealership always offers a car wash after the service request form is completed.. That's a special treat if you need your car washed. The service representatives are always friendly and very helpful and are willing to offer discounts when coupons are available. I would recommend the Nalley Dealership in Union City, Georgia to anyone that is looking for excellent customer service.

Yolanda Byers

Oct 12, 2015

Keep providing excellent Service. Offer more discounts. The Advisors are Great!

Proud Honda Owner

Oct 12, 2015

The wait was a little long because one service person was checking in multiple people. I also was expecting to receive a complimentary car wash; as this is advertised in writing inside the service waiting area. I didn't want to wait or inquire after I got back into my car and realized it had not been washed. Aside from that, I believe that I received a great value for what I paid. I felt comfortable in the waiting area and with the quality of service provided by the service staff.

Wendy Turley

Oct 11, 2015

We purchased a 2016 Honda Pilot. Service was very helpful and friendly and provided a nice car buying experience.

Teresa Fullerton

Oct 9, 2015

Nalley Honda has very professional staff. Service writer, Dustin, was very attentive and kept me informed while car was being serviced. Service area is well kept.

WC Blackmon

Oct 5, 2015

Took car in for service on transmission. It was not changing gears as it should. They pulled it back into the bay and an hour and one half later puled it back outside and declared the transmission burnt up. I knew that was not true for I would have smelled a burning transmission. I thought it only needed a seienoid . There was no evidence that the transmission had even been touched. I took the car to a transmission expert. He drove the car and immediately declared that it was not burned up. He checked it out and all it needed was a $40 selenoid , not a $3950 transmission. Nalley will never check out one of my cars again.

Allie Hudgins

Oct 3, 2015

Marty really takes care of me and the coffee is great.

Mohammad Taghinejad

Sep 28, 2015

I bought my Honda CR-V from Nalley Honda. It was the best experience I have ever had with in dealership. Although some of the dears in other dealerships tricked me on the phone to get me into their dealerships, Mis Jeanette Lenox in Nalley Honda was really honest to me. She explained everything in details and helped me to make the best decision. After our discussion on the phone I got there and she took care of everything. I just signed some documents and without any wast of time I got the car I was looking for. I do like chemistry of this dealership.

Patricia Rico

Sep 28, 2015

I return to this dealership only because of Mark Alvardo. From the very first time I met him after purchasing my Honda from Nalley, he has been professional, courteous, and just a joy to know that he is in my corner. Always greets me with a smile, returns phone calls; consisitently updates me... If it were not for him, I would not have kept the Honda and definitely would not have used Nalley as my buying experience was not good or pleasant.

Pamela Hatchett

Sep 28, 2015

Quality of repairs: As far as I can tell - everything appears to be working properly. I didn't purchase a car...only parts

Brenda Williams

Sep 27, 2015

When I arrived, which was a little bit early, I was able to pull right in, got fast and quality customer service and was able to go ahead and enjoy the rest of my day. I appreciate how quick they serviced my car!

MaraB

Sep 25, 2015

No complaints. They always do a great job. Nice facility.

David Cagle

Sep 24, 2015

The requested services were completed on time. Very easy to make an appointment for service using the dealer website.

Audley Spence

Sep 24, 2015

Exceptional service experience would definitely recommend family and friends.

Robert Grier

Sep 23, 2015

Always go to Nalley Honda to get my Honda serviced.

Donald R.

Sep 23, 2015

Had a cracked engine block on my daughters 2006 civic that we got second hand from family. 150K+ miles and years out of warranty. Dropped it off on a Saturday Night, the following Thursday it was ready as promised along with the inside and out detailed, all ended up being covered by a service bulletin addressing the very issue we had saving me big$, Thank you Holly(my service advisor) and Honda for everything, you were great. This is our third Honda, 96 accord bought new, 2004 odyssey bought new and still own, and this 2006 civic, very pleased with all of them.

William Hewitt

Sep 22, 2015

As usual, this dealership provided excellernt customer service from the the service reception to completion of my service appointment.

Anka Pavlovic

Sep 20, 2015

Wonderful! Enjoyed this place and its employees. Everyone was friendly and Made my visit quick and easy. Service was fast and I was checked out within An hour of my arrival which is fast compared to Other places

Robert B

Sep 20, 2015

1st place I went to when trying to buy a new car. Checked around with other dealerships and came back to Nalley Honda to buy. No high pressure like the others which automatically knock them out of the running. Easy to work with and got I think the best deal around. Have not used the service department yet but will be trying it in about 4k miles

Michelle

Sep 16, 2015

Everyone is very helpful and nice. They are always trying to get you the best deal and are very upfront and honest about the costs. Never have a I loved a service department more.

Evelyn Browning

Sep 15, 2015

I am always very pleased whenever I bring my car in for any kind of repair, the staff is very, very nice I would really say that they go out of their way to make sure things are to you expectation.

Dianne Rhodes

Sep 15, 2015

It was a helpful and satisfying experience. My service advisor was knowledgeableand very willing to answer my questions.

Audrey Spencer

Sep 13, 2015

The service Technician explained in detailed all the work needed to be done on mu vehicle and the cost to have it done.The do try to keep cost done by sending coupons which do help a lot.

Teresa Moore

Sep 13, 2015

The dealership had responded quickly to our request for an online quote. They not only offered one but two different vehicles with out the door itemized quotes. Thomas White, our sales consultant, followed up with a phone call. He gave attention to all our questions and concerns before we even came in the door. Janae Mitchell, the ecommerce director, followed up, too, providing assistance with pricing and options. Once we came to the dealership, Mr. White walked us through the purchase process as painlessly as possible. He was truly a 13 out of 10! We would recommend Nalley to our friends and family.

Tom Daniel

Sep 12, 2015

Bought a used Honda CR-V. Sales associate was helpful, it just took longer than I would have liked, to fill out all the paper work.

Hondafan

Sep 12, 2015

My car was serviced with care. They took detailed attention to all of my needs and request. They even detailed my car.

Happy Pilot Owner

Sep 11, 2015

Been getting car repairs here for years. Usually work with Hollie who's always so friendly, knowledgeable and helpful. Randomly work with others though who are also so very customer focused, friendly, and knowledgeable. Thank you Nalley for taking such good care of me and my cars over the years!

Lorretta Mitchell

Sep 11, 2015

My entire experience was the best I have ever had when buying a new vehicle. From the salesman Trent , to the managers Janae, Jack, and Jason , they all made the transition very smooth and painless. Their professionalism was outstanding. I have referred many others to this dealership already! Keep up the great work, team!

Link

Sep 10, 2015

Hollie Higby has been a great service advisor to me. If I have a problem with my car, I call her and we set a service call date. Once in the shop, Hollie tells me what is wrong with the car, approx. cost of repair and time to repair it. During the service, if they find something else she comes out to the waiting room to advise me of the problem, approx. cost and time for the repair. Wish more people would be like her.

Elise Bond

Sep 10, 2015

I bought my first new car (an Accord) a few weeks ago & I cannot be happier! I talked to the Internet Director, met with a specialist, & left with the car of my dreams. Thank you for making my first new car buying experience a great one!

Arlene Carter

Sep 8, 2015

This was the best experience I have ever had when buying a new car. My only complaint is that the process is so time consuming. It took about three hours to get all the paperwork done but I am sure the dealership was working as quickly as possible to get me in my new car.

Ms.Demanding

Sep 6, 2015

I had a Honda Accord as my first car, so when I needed to buy another car Honda was on my list. I walked into this dealership with my mind made up on a Charger I had driven previous, and ended up with a 2015 Honda Accord. Everything went smooth and fast. My representative was very knowledgeable and tended to my demanding needs. They got me a great deal and I would recommend them all the way!!!!

Bongo

Sep 1, 2015

I really like this dealership they did not waste my time. Jeanette was able to give me the right car what I needed make it happen for me

Dexter Mallard

Aug 31, 2015

Bad bad service department service advisor marty ellerd lied to me about my price.

Dexter Mallard

Aug 29, 2015

My service advisor name Marty Ellard l told him to balance the front tire. They balance the back tire and stretched up my wheel real bad don't take your car there they going to make it worse

dg

Aug 17, 2015

This is the dealer I trust to take care of all my repairs and oil changes, but anytime I get my brakes replace, I always end up going back because they continue to squeak. If a customer comes in with brake concerns, you assume they would check all breaks (front and rear) to ensure all concerns are addressed. They replaced my brake pads and did not notice that my rear brakes needed to be cleaned and were the ones squeaking in the beginning. I returned to have the squeaking looked at, and they forgot to close my hood all the way. Thankfully, I made a stop and saw that my hood was open.

adcran

Aug 17, 2015

A great experience in what is usually a grueling ordeal. "JJ" Lenox was great in making this purchase as painless as possible. She is very knowledgeable and professional.

rkhoman15

Jul 27, 2015

If I could give 0 stars that would be a better rating they do NOT even deserve 1 star. They are complete liars and did everything the could to get my husband and I in the dealership only to back out of all they promised. So after 2 hours of being messed around with while our 3 kids were stuck there we decided enough was enough. COME to find out a week later we found an amazing dealership at Newnan nissan the finance manager said Nalley never pulled our credit or tried to get a loan for us so they were just lying the complete time. They are complete crooks!

Nalley

Jul 27, 2015

We were return customers to Nalley Honda for a new 2016 Pilot. We were able to complete a selection and paperwork in about 3 hours for the price we wanted with Janette Lenox ("JJ"). We picked up the car the next day with a smile on our face.

New Pilot purchase

Jul 27, 2015

We purchased a new Honda from Nalley. Jeanette "JJ" Lenox the sales person helped us through the selection process and the paperwork. Once the car selection was made, the paperwork process went quickly and easily. No high pressure sales and I feel we got a decent deal on our car.

Best deal ever

Jul 25, 2015

Our sales experience with Nalley Honda was very outstanding!We appreciate William Colclough for being so helpful and patient with us today.We would gladly recommend Nalley Honda to all of our family and friends.William...you rock!!Thank you very much for our most pleasant car purchase ever! We are looking forward to doing more business with Nalley Honda in the future. Thanks!The Hills

must

Jul 16, 2015

Skyler was my service advisor. He was very helpful to me. I had the oil in my car changed and other services performed. The car runs well when I went and picked it up. Great customer service experience with Nalley Honda.

K. P.

Jul 13, 2015

I have been in for recall repairs and always gotten good service. I recently went elsewhere for some tires but after finding out, due to the inspection at Nalley, that the other garage had invented a few things to the tune of 2 grand, I will be using Nalley from now on for my repairs and service.

Camellia159

Jul 6, 2015

I brought my car in last week for an oil change and other services needed at this point. Mark Alvarado was my service representative. Mark did an excellent job and I received great service. Would recommend him without reservation.

mack09

Jul 2, 2015

My experience with Nalley Honda was great. The sales consultant Jeanette "JJ" Lenox was excellent with helping me get the right car for my needs. I would recommend her to any of my friends in the future.Michael Kauffman

Shelley

Jun 24, 2015

We have purchased 3 cars from Nalley beginning in 2007. We have always had great experiences with all the staff over the years. Joey, Marty, Tut, Skylar....all the Service Department personnel are courteous professional, honest and knowledgeable. We highly recommend the Dealership!

mrhall05

Jun 23, 2015

First of all, normally we dont go to the dealership for service but this time we had no choice because it was a factory recall issue. Our appt was at 945am on a Saturday, and it busy. After waiting about 5 minutes for a service person to greet us ( Marty), he got us checked in and told us Hollie was the actual person we made the appt with and we would talk to her later. We went into the waiting room and saw Hollie walking by and told her who we were. She immediately knew who we were and thanked us for being patient. She then gave us an update on our car and told us she would call us soon when it was ready. Hollie was very personable, genuine, and made us feel really important. Becuase of her personal attention we will rethink using the dealership next time we need a mechanic.

Meredith C.

Jun 9, 2015

I have always gone to Marty for my CR-V service and he has never disappointed me! He is honest about what is a priority and always quick and efficient with the work that needs to be done! I highly recommend Nally Honda for service and most definitely ask for Marty! I originally purchased my 2014 CR-V brand new from this location and was a little shaky to return, but Marty has set the bar high for service!

KJ

Jun 4, 2015

I have always received excellent service at Nalley Honda. Robert Tutt is the only service advisor I deal with because he knows my car inside and out. He is very professional, yet friendly and provide great customer service.

Cassandra Woods

Jun 3, 2015

The sales manager, Chris Marseglia, and the sales associate Ray Lewis, went out of their way to make me a happy customer!! They worked with me every step of the way and got me the best deal on my very low mileage Honda Accord!!! The whole staff is extremely nice and courteous, I am very satisfied with my car and my contract!!! #TeamNalleyHondaUnionCity!!

DaleB

Jun 1, 2015

I bought my car a few years at Nalley Honda. I have taken it to them for service each time it needs it. They have always been on time, within budget, and making recommendations for service (and not for things they just want to sell me). I appreciate the full customer service team at Nalley and will continue to do business with them.

WalkerC.

May 26, 2015

I can't say enough good things about the Service Department. All the people there are very polite and enthusiastic. It's all clean and orderly, and repair items are explained and well-documented by their computers. Service Adviser Kwesi Bramble and I have even become friends. The shop back in the back is as clean as one would wish it to be, and the cars are protected properly from unnecessary grease and dirt and are cleaned before being brought out. The service intake bay has plenty of room to pull in and get out of the weather while you do business. The .waiting area inside the showroom part of the building is clean and one is not bothered by salesmen as one waits; there is complimentary Wi-Fi.

BT

May 26, 2015

Great service. I am recurring service customers and Nalley Honda in Union City is one of the few business I trust my car to...

Tom3

May 19, 2015

Had first oil change and tire rotation on our new Pilot. Got in and out quickly for my appointment. Work was done as expected and i was treated very well. Was very satisfied.

Ann

Apr 21, 2015

Excellent service.. We waited for couple of hours but it's worth it mark Alvarado is very friendly and accommodating with us.. He facilitate everything smoothly....

jwbama

Apr 14, 2015

bout a new crv was very pleased i wanted a hard to find color they worked with me to get just the car i wanted. i would buy there again although i got a little frustrated with the finance department they were very pushy with selling extended warranties and there interest rates were high to say the least even though i had a very good credit score. but they had the best price on the car for 200 miles.

EBlanco

Mar 13, 2015

Great service from the agent that attend me! The price was great with discounts, they wash my car and vacuum it,

nursmike

Mar 12, 2015

Hollie was the best. I was taken care of immediately upon arrival. As usual, she was cordial and cheerful, assisting me with registration of my car for service. Her personality and professionalism is a credit to the quality of the Nalley Honda dealership. As far as the service on my car, it was quick and, as always, my car was returned to me clean and ready to ride. Thanks Hollie and Nalley Honda.

Jane Sims

Feb 23, 2015

Mr. Ricky Smith was most helpful and informative every time I brought my 2009 Honda Accord in for service. He was professional and knows his job regarding honda's. When I had to leave my car for service almost 2 weeks Mr. Smith made sure I was taken care of. He has a pleasant personality and I enjoyed him working with me to get my car fixed. A shout out for Mr. Ricky Smith - GREAT JOB!!!!!!!

Debi

Feb 18, 2015

Jeanette worked with us and did exactly as promised and we had a great, smooth, quick buying experience. I would recommend Nalley to anyone. I have dealt with them for years and have always had positive experiences... from the service department as well!

Jamilah Kelley

Jan 30, 2015

I came in for a routine visit to get my oil changed and received much more. My service light had come on the day prior and I had no idea what it meant, so I told my service rep that I had never allowed my oil % to get that low and that was why the check engine light had come on. Zahe Muhammed was very thorough while explaining that it was not my check engine light, but was an indicator light prompting a specific service needed and why. He was also very patient while I played 100 questions to better understand what was going to and needed to happen. Zahr also overheard my sister reference being hungry and he arranged a shuttle ride while my car was being serviced. Upon returning back to the service center, Zahr spoke with me about what was needed for my upcoming visit as well as gave me a couple of quotes for some tires. Before escorting me to the payment clerk, he gave me a coupon book to save a little bit on my current and future services. Zahr was great and I will definitely be back in to see him. Thanks Zahr for the great service you and your team provided. It's much appreciated!

Harold H Diggs

Jan 27, 2015

Nalley Honda is a great place to do business.Never have I had any problem with service or appointments.The young lady Holley has a great personality ,especially being the only young lady in the place.Holley keep up the good work.

Jeremy

Jan 27, 2015

Skylar has amazing customer service. He repaired my car exactly he said that it would be done and a perfect job was done as well. Will return for his service!

Gloria Hickok

Jan 14, 2015

service as always was good. Since no one touches my car except you I depend on you to keep it in good running shape.Kwesi was extremely helpful in answering all our questions.

chethan

Dec 20, 2014

I never seen worst service for new customers after purchasing the new car. Advice for new customers, pls don't buy the car here ....after buying the car they don't even care you...its very difficult to contact them if need any help from them.....

CG

Dec 20, 2014

Pls nobody buy the car here....After buying the car U don't get any support from the sales or finance manger.......I went 3 times and waited for 3 hrs to meet some finance manager to cancel my warranties but nobody give response instead the send it back without giving any response...

bcnurse

Dec 3, 2014

I was shopping for my very first car and had the pleasure of working with Sean. He was very helpful, honest and very knowledgeable about the products. Sean made sure my car shopping experience was a hassle free one.

William Lindsey

Nov 18, 2014

Brought my CRV in for an oil change and Skylar suggested other services that needed to be done. They were all done in the time he had indicated and he could not have been nicer or more professional.

H. Gardiner

Nov 7, 2014

Karim has serviced both of my Hondas for over 6 years. Always friendly, caring, and above all else, Mr. Integrity. Always prompt, thorough and fairly priced. He takes ownerships in everything from oil changes to problematic repairs. (Not many, after all it's a Honda) I actually look forward to going to the dealership because I know I'm getting great care and service. Thanks, Karim

lisabond

Nov 5, 2014

Purchased it with the help of David, Anthony, and Kendel. Drove from Cumming and got great service and price. Knowledgeable and so helpful! Definitely worth the drive and I will recommend them to my friends.

LaDrica Derrico

Oct 19, 2014

I recently visited Nalley Honda looking for a reliable used car that was within my budget. Don Peters was extremely helpful and found a car that worked for me. He went the extra mile to ensure that I left there with a price that was within my budget and a car that I was ultimately happy to own. Kendel Lodge (Business Manager) was very attentive and worked with me for a smooth purchase process. He also made sure that I was well taken care of. These people really care about their customers! I definitely recommend them to anyone who shopping around for a car.

Scott B.

Sep 15, 2014

I came in just to look, and I was immediately greeted by Donald Peters, who took care of me through the whole purchasing process. There was no pressure, and once I decided to make the purchase, it was even easier after that. I told him what I wanted to be under for price, and payment details. It was even easier than that. He came in under, and I was very happy. I left being a well pleased new customer of Nalley Honda, and one for life. Thanks Scott

JP

Sep 11, 2014

Skylar does an excellent job! He's a pleasure to work with.

Tony

Sep 6, 2014

Started the buying process badly, by getting lost... don't know the area.... But Bobby McCullough came to the rescue, asked my preferences, gave me a ride as "demo", was very friendly and knowledgeable... no wonder another salesman refer Bobby as the "legend". I was satisfied with everybody and would recommend Nalley to others. God bless Tony Gonzalez

Mr. and Mrs. Martin

Aug 25, 2014

Well, I and my husband came into have our Civic service with a oil and cabin filter change almost a week ago.Before we came down I called to see if they could change our appointment from August 31 to August 23 the guy Mark said yes he can do it. He was honest about the wait times because he said Saturday morning was their busy day. Well we finally arrived at Nalley Honda and the line was out the door. So I spoke to another friendly service advisor KWEISI. I asked KWEISI if I could bring the car back at a later time he said yes. I told him I would be back at 3 pm. I arrived early so KWEISI greeted me and started the paperwork for service on my car. Kweisi was professional and friendly. The wait time was less than an hour. I was happy because I was on a time schedule. As I was leaving the manager to other service advisors were friendly and thank me for my service. I will definitely take my car back to Nalley Honda for service.

Patricia T

Aug 25, 2014

The level of service I receive from Kwesi Bramble when I came to Nalley for the first time on August 18th to get an oil change was excellent and professional. I was very impress and to say the least I will be returning.

The Garcias

Aug 21, 2014

We recently returned to Nalley to purchase another Accord. We returned for the product but most importantly the quality and professionalism of the staff. Our experience in the service department has always been outstanding from Mr. Tutt. Mr McCullough has negotiated all our purchases and did not miss a beat in explaining every feature and attribute of the vehicle. The front office and finance team worked together to offer us the best deal. In the future our plan is to remain a loyal Nalley customer and spread the good news. Congratulations Union City Nalley Honda !!!!!!!!

Ms. Morgan

Aug 13, 2014

I came in with alternator problem and Skylar was able to get me right in and took care of getting my car repaired! Skylar was very nice and informative and everyone at Nalley Honda are very pleasant. Thanks again!

Nailah Miller

Aug 6, 2014

Ms. Nailah was very helpful during the process of getting my SUV. She explained the new features and answered all of my questions. Made me feel very comfortable. Cathy

Glen Francis

Aug 5, 2014

Had a great overall experience. The sales and service staff far exceeded all of my expectations!!!!

nelimits

Aug 2, 2014

I had the worst experience with Nalley Honda Pre-Owned Department. Sales Managers Anthony Russell and Steven Rotenstein were beyond rude and offensive. There is no sense of customer service whatsoever! They rather give up a $17k deal than to replace air filters and brake pads. On Friday, August 1st, I placed a call to Mr. Russell to get clarification as to what all is included in their 150pt inspection, as I was told the night before the vehicle had undergone. I was under the impression that air filters and brakes would be a maintenance issue handled under the inspection. Yet it was brought to my attention, during a visit to the Nalley Toyota (for a tire pressure light issue), that the filters needed replacing and the brake pads were at 4mm out of 9mm (mind you it had been less than 24 hours since leaving the dealership). Mr. Russell's first reaction was to ask, who told me that the car had a 150pt inspection as, and I quote, "I didn't tell you that!" I inform him that the gentleman who closed out my purchase had provided this information during conversation. He placed me on a brief hold then returns stating, that the vehicle went through their service department and checked out so, he rather take the car back than to take the hit for repairs, especially for the price I was purchasing it for! I was taken aback because first, he wasn't selling me the car at any lower rate than what was advertised online and secondly, I didn't mention anything about wanting to bring the car back. He was so abrupt and boorish that on principle alone, I was compelled to return the vehicle- accompanied by my husband and father. I refuse to spend my money where it clearly isn't wanted! When I arrived to Nalley Honda, Mr. Russell was quick to show me a list of what work had been completed on the vehicle however, we were past that point. My intent was to return the vehicle, and get my down payment back. I informed Mr. Russell that my initial call was merely to get clarification but since his response was to be nasty and condescending, just as he suggested, I'm returning the vehicle. I asked for my deposit back. He proceeded to tell me the office was closed and he could not have a check cut until Monday. I requested that this be put in writing, and asked for any paperwork with my information be returned to me. Mr. Russell then opted to have Mr. Rotenstein come in to the office to speak with me and he was even more offensive than Mr. Russell. He refused to return any of my paperwork, stating it was policy to keep it for 36 months on file before shredding all forms, and refused to also put in writing that it is corporate policy to run a person's credit for identity verification no matter if he/she comes with his/her own financing. When my father began to mention contacting the corporate office, Mr. Rotenstein became extremely discourteous - flinging folders in the air and being snide. His exact words were, "Why?![Regarding written statements] You're going to call corporate anyway!" He suddenly asked us to leave as though we were being threatening or aggressive in any manner - I was visibly upset but never threatening. I again requested he provided a statement regarding my full deposit refund, and he repeatedly demanded we leave the office (which we were initially asked to go in to by Mr. Russell) and he stated, "There is sensitive information in this office". I was furious at the implication that we would tamper with or steal other's information, especially when Im expressing concern about my own personal information. At that point, I was seeing red. I had to step outside while my dad and husband waited in the lobby for the written statement. Never in my life have I had to deal with such blatant disrespect from individuals who are supposed to be managers. As a first time car buyer, this experience has definitely soured my outlook on shopping for a vehicle. I would never in a million years recommend anyone to shop at Nalley Honda Union City! Save yourself!

Dcoker

Jul 25, 2014

I brought my car in for an oil change and tire rotation. The service person was great! My car was taken care of quickly. Also, it was washed and cleaned on the inside. Looked like new. Thanks for great service.

Bob D

Jul 9, 2014

This latest incident wasn't a repair, but rather my ignorance of the fact that the automatic trunk release had been turned off by a switch in the glove compartment. This isn't the first time I've done something of this nature to them. I give them extremely high marks on patience.

Matthew Milner

Jun 28, 2014

The process was smooth and hassle free. Thomas White was a very well educated salesmen that know the options on the car that I was interested in. The negotiation process was smooth and logical although we went back and forth about 4 times on pricing I know that they gave me the best deal possible and that I will continue doing business with Nalley for many years to come. The buying process was painless and I have no regrets about the business end of the deal( the cost of the vehicle ). I would recommend Thomas White to anyone looking for a Honda. We upgraded from a 2013 Honda civic which I would recommend to anyone looking for fuel efficiency(if you are a technological person I suggest the EX-L with navi) to a 2012 cross tour fully loaded. Thank you Nalley for making my wife's birthday present memorable.

Over10,000

Jun 16, 2014

I live in Newnan but drive to Union City to have my 10 year old Honda Accord serviced and will do so as long as they continue to provide me with excellent service. Nalley Honda recommends services for my car then I compare their recommendations with the maintenance schedule in my car manual. They are never pushy and politely educate me. I always ask a great many questions. I have never had anyone in the service department be anything but helpful. I do sometimes decline a few of their recommended services because they aren't listed in my car manual schedule and after discussing with technicians. I love that I receive a report on my vehicle and any optional and/or upcoming maintenance my car might need in the future. I have been to other shops here in Newnan that performed services on my car that were not required, then overcharged me for that unneeded service. I plan on keeping my Honda for another 10 years. With regular maintenance and the service from Nalley, I expect to do just that. If I don't, you'll hear about it!

Solana Blue

May 30, 2014

I had not bought a new car in quite sometime, so I was hesitant about the experience. I did my homework and it was acknowledged. Good experience!

Lost in Seale

May 27, 2014

The overall process was good. It took a little longer than I had expected but in the end I got the van I wanted at a good price. The sales pitch for the extra warranty is the only thing I did not care for.

Joy, a Honda client for 22 years

May 17, 2014

The buying experience was wonderful. The salespersons were so personable and helpful offering me options and explaining in great detail. I felt like a special client....not like I had been treated at another Honda dealership of which I did not do business. Mr Bobby stayed until 10:00 PM showing me all the features and how to work with the new technology of the 2014 which I did not have on my 2007 Honda EX coupe. Jack Rosen, the manager, seemed like someone I had known for a long time. I love the new Honda and have already sent out an email to a network of people about Nalley Honda in Union City. Hopefully it will generate a lot of business for Nalley there. I thank all who helped me in the buying experience. I feel I made a great choice and got a wonderful deal. Even though I thought i would buy a used car or lease, I ended up buying a new 2014.

Ms Fields

May 5, 2014

Very happy with my first car buying experience, Lou was very friendly not pushy. He was very knowledgeable and helped us decide on the right purchase for us. I'm thrilled with my Honda and the outstanding treatment I received from Lou, Anthony and Jason. Great Job and thanks for all your help I love my new Accord.

HDB

Apr 25, 2014

I have always received excellent service at Nalley Honda. The service techs are professional, yet friendly and provide great customer service.

Catherine Logan

Apr 18, 2014

excellent service, Janae Mitchell was my sales man I've bought many cars in the past and she by far was the best. everybody was very friendly and helpful very professional

Ramesh

Apr 15, 2014

I would recommend buying at Nalley. They give the best price

Ruth F. Ash

Apr 10, 2014

I recently had service done on my veickle, was pleased with the result, I left before my car was washed, I called back the next day and asked about this, was told to bring my car back immediately, it was cleaned in a timely manner and I am pleased with the results. I have a lease agreement with the dealer and will probably purchase at the en of the greement.

Ann

Mar 6, 2014

Went in for front end alignment at was taken care of Immediately at was made aware of issue that can be a real problem in the future.

Shar

Mar 3, 2014

Service for a recall was fast, friendly and very professional. I was very pleased--and having my car washed was an additional plus. Thanks.

melody kinney

Feb 1, 2014

Very kind, knowledgeable, accurate and time efficient! length of time was exceptional. Great courtsey

BRENDA MCQUEEN

Jan 30, 2014

service was fast advisor Mr Muhammad was helpful answered any questions I had.I will continue taking my car for service

mikemag00

Jan 26, 2014

I unexpectedly found myself shopping for a car last week. I did all of my shopping online and eventually identified a car that met most of my criteria and fit within my budget. I scheduled an appointment online with Nalley for the following day. The salesperson (Lou) answered my questions via email and even sent me the Carfax report when I requested it. When I arrived for the test drive, Lou greeted me prompted and pulled the car out for my inspection. He did not rush or distract me through the inspection, even though it was below freezing at the time. He also let me focus during the test drive and responded to my questions. My trade was appraised in a reasonable amount of time, and I received more for it than I was expecting. The car I purchased was already priced very aggressively online, so the bottom line was very good for me. My only complaint is that the entire process (from drive in to drive off) took 3.5 hours. I know that this is not an issue unique to this dealer, but I don't think that it should have taken this long, especially since I was not financing the car. I appreciate them detailing the car and filling it up before delivery, but it still makes for a long day, especially considering that I drove 1.5 hours to get there. With that said, everyone I spoke to there was very nice and did not hassle me in any way. I've purchased 3 cars from various dealers over the years, and this was the best experience I have had. I would gladly do business with them again or recommend them to a friend.

dixon08

Jan 24, 2014

My service experience at Nalley Honda was great!Skylar was very professional and knowledgeable, and answered all my questions with genuine concern.I was in for A-1 Service and was made aware that tires would be necessary in the near future and that Nalley would absolutely "Price Match" when I was ready to tire shop. All of the employees I came into contact with were very friendly and the waiting area is very comfortable.Joey Kelley runs an exceptional Customer Service Department and I can always count on Nalley for my service needs!I thank you all and will be back to see you in the future.Dixon Bryant

CVictoriaAnn

Jan 23, 2014

I bought my first car from Nalley Honday in November, this month (january) was my first time having to take a car to be serviced. Karim Easley provided fantastic service by answering my questions in detail while ensuring my car was working properly and serviced in a timely manner. I look forward to future pleasant experiences and recommending Nalley to my family and friends.

Linda Veatch

Jan 13, 2014

This is the 3rd Honda I have purchased from Nalley. I have been very satisfied with the sales and service staff.

carlhoard

Jan 13, 2014

I had made an appointment to test drive the Honda CRV. They were ready for me when I arrived. She took the time to explain where various things were in the car, especially helpful since it was raining.I had not come prepared to purchase the vehicle, only to test drive it. I liked it so much, I decided to see what type of deal could be made. Amber and her Sales Manager worked diligently to put together the figures for me. I had told them that I was prepared to write a check for a specific amount and it was up to them to make it work. They worked it out to my satisfaction and I drove away in my new CRV.I will definitely recommend Nalley Honda to anyone

Lear

Jan 9, 2014

Skyler is the first person I came in contact with, he was pleasant. Chris, I met next, was great. He explained everything and made me feel comfortable and relaxed about my car repairs. Don, drove me home and picked me up the next day. He was friendly and a good driver.

2012HondaSE

Jan 8, 2014

It's been many years since I've purchased a car so I was skeptical about the process including the length of time it would take to close the transaction. Shopping on line was a new and unique experience for me. I was able to get the internet price of the car. That made me happy. Saliou Ndoye, the salesman, was very professional and did everything he could do to address a bump along the way. I did not initially receive the correct paperwork for the certified inspection. I asked to speak to David Byrd, a Sales Manager, about it and he made sure I received the proper paperwork rather quickly. I would not have purchased the car had I not received the financing I wanted. Jason Tressa, the Finance Manager was very professional. He gave me an acceptable rate, explained everything related to the purchase in detail and assured me that he would help with any problems. I am happy that I chose Nalley Honda, not too far from my neighborhood, because I believe I've made a contribution to my community and the service was great. I'm waiting for my tag and am confident that if I do not receive it in a timely manner that I'll receive assistance. By the way, it did not take long to close the transaction. That really made me happy. Also, the dealership has a great team of people who work together to satisfy customers.

Gregory D. Jewell

Jan 4, 2014

It was my first time buying a new car and experience was stree free because the my salesperson provide me with all the information i need it. she walk thur a process very smooth jazz. Her personalty was AWESOME!!!:) and very Helpfull. Even thou the paperwork was very helpfull, she hold my hand as professional thur the process. I would love to recommand her to other new buyer customers. Thanks

B. Thompson

Dec 19, 2013

Great customer service! Each employee takes out the time to listen to the customers and makes every experience a great one. Honesty and integrity is found at Nalley Honda.

Bill3

Nov 8, 2013

Won't send the owner manuals as promised to the Infinity we purchased. Won't even return our call! Run, don't walk! Hopefully the Infinity we purchased isn't another lie.

Chapped3

Nov 7, 2013

Owner manuals were missing from the 2009 Infinity we purchased when it came back from the detail shop. We were promised by both men that they would be overnighted the next day to us. Three weeks later and 4 unreturned phone calls later, no manuals. The Navigation isn't real easy to deal with without some instruction.run,don't walk. There are many reputable dealers you can do business with. You would think they would have the professional courtesy to return a call and tell us they don't plan on following through with the promise.The dealers GM, won't even return our call.

Bpce2

Nov 7, 2013

Bobby McCullough, knew what I wanted, and had everything ready to purchase car. He kept me inform on what was going on. I got car for my son. I'm handycap and didn't have a ride, Bobby pick me up and drove me to dealership. Bobby was very pleasant to work with.

tmb194

Nov 1, 2013

My wife and I had a miserable experience today with your dealership. I am a USAA member and have bought many vehicles through zag/truecar and this is by far the worst case of bait and switch that I have ever experienced. By contrast, I purchased a 2014 Accord yesterday at Autonation and it was a very smooth process. I felt misled regarding the discounts, dealer installed equipment, and trade appraisal. I specifically confirmed with Amber the sticker price and discounts prior to having my wife bring in our trade. Later I was informed that the "guaranteed" discount would not be honored and that that I would have to pay almost $2K in peripherals that represent zero value to me. Also, Leroy and I had agreed on a trade value over the phone of $30K if the vehicle was in "good" condition. I was later told the car appraised as "very good" but the offer was now $29K. Lastly, I let Amber and Leroy know that my wife was on her way and yet she waited 45 minutes upon arriving for Amber to greet her. I let them know that I would be buying the vehicle with my wife and yet Amber was extremely dismissive and kept her in the dark for over 4 hours.

"upset customer "

Oct 31, 2013

I would like to start out by saying Amber Jefferson was great but one of the co-workers wasn't. One if th finance guys decided that I didnt have to make any payments on the car I had until he told me to. He call and text me after hours just to see what and how I was doing. NOT THE CAR! As I recall, they close at 8 pm so there is no need for you to be texting my 11:30 at night. Not to mention the fact that he was a lot friendlier with the late night calls and text when he found out the guy with me wasn't my boyfriend. He decided that he needed to repo my car after he met my actual boyfriend this month. In the text or calls he never said when a payment was gone come due after he decided that I didnt need to pay Sept as originally planned after changing it in his office verbally. Inever gave him the assumption that i wanted him. So he shouldve just did his job from the jump instead of dreaming up some crazy life he wanted.

WinsorPerry

Oct 26, 2013

Just wanted to point out the fact that my experience with Nalley Honda was beyond excellent. My salesperson Sanober was very sweet and energetic most of the time it did not very like was being pressured into purchasing a new vehicle and even though my monthly payment was not my ideal payment, she still managed to get it close, I guess. So thanks Sanober from Nalley Honda Union City GA,

Annastasia O.

Oct 20, 2013

My experience at Nalley Honda Union city, GA was outstanding. Thanks to Lou Ndoye, my sales consultant. He is very experienced and answered all my questions. I told him the type of vehicle I am looking for, which is a honda cr-v. He was able to show me the types of cr-v he had, there features as well as all I need to know about the vehicle. I went home with a new 2014 honda cr-v on 10/02/13.The price was prefect for my budget. All thanks to Lou.

KellyAndyJ

Sep 13, 2013

I purchased a 2013 Honda Odyssey from Nalley Honda (Union City, GA) about three weeks ago. Although pleased with my vehicle, I'm unhappy with the sales process. The dealership has yet to address my concerns after multiple contacts to general management. My husband and I drove two hours to Nalley after negotiations via phone. A sales manager, Mr. Byrd, told us our sales price included the accepted certificate from our banks car buying service (USAA), plus the cost of add-ons. One of the add-ons discussed at the dealership was the Protector package. Our sales rep told us the Protector was included in the price of our vehicle and it comes with every Nalley vehicle. We were not given the option at that time to decline, so I was shocked to see the $799 price tag for the Protector during financing. But, after nearly 5 hours at the dealership, we were in a rush pick up our son from daycare. So, we confirmed again with financing that the $799 was included in the sales price of our car and signed.When I got home, I noticed the $799 had been added AFTER taxes, and the sales price of my vehicle had been manipulated. So, the Protector is clearly an option, not an add on. I called the next day requesting a refund of the $799. It was denied. I was told by another manager and then Mr. Byrd that I could decline the Protector now but the sales price of my vehicle would be the same, and even if I had declined during the sale, negotiations would not have gone lower. In the end, this dealership took advantage of our exhaustion and need to get our son. It was easy, then, to creatively explain and manipulate numbers without us noticing. Not only am I out $799 in potential savings, but the sales staff also used a $500 cash back entitlement I received as an active duty military member to make their calculations appear seamless. We should have checked our paperwork more clearly, but I am appalled a reputable Honda dealer would include the Protector without clear consent of the customer, not disclose such an expensive price tag during the sales process, and take advantage of its customers in such a way as we were. As a customer, I expect to be treated with honesty and integrity, and Nalley Honda did not do that. I would not recommend them to anyone, and due to the dealership's lack of response, I will be reporting the situation to Honda America as well as the USAA car buying service.

nalleyhondascam

Aug 3, 2013

These guys are Crooks!! BE AWARE!!!! Do Not Buy A car from these guys!! They have wasted 4 hours of my time on one day and then 3 hours of my time on the second day trying to scam me. They sold me a car and when I came out to drive the car off the lot, turned out they had switched out my car to a cheaper model thinking I might not recognize the car they sold is missing the navigation. DO NOT DO BUSINESS WITH THESE GUYS!!! Oh FYI - LEEROW - He does not have any sort of professionalism. Half way throughout the deal he will start calling you "bro" instead of "sir" like other salesman do. If they don't like you they will stop answering your calls.

Satisfied

Jul 31, 2013

Overall I was very satisfied with this dealer and my experience.

Akilah Hammond

Jul 30, 2013

Wow, where do I start??? I'll just say that thanks to my salesperson Amber Jefferson, who exemplified stellar professionalism and unparalleled customer service, I drove away in a BMW! She overcame countless obstacles and stayed with me to the very end of my deal. Actually, she stayed even after my deal, Amber reached out many times afterwards just to make sure things were still going great. I will suggest Amber and Nalley Honda to my friends and I also look forward to buying my next vehicle from her! Thanks for having Amber as a member of your team, she is truly as asset to your company.

Frazier Scott

Jul 11, 2013

Our sales lady Amber Jefferson was outstanding, She was attentive and patience and never seems like we were wasting her time. We brought two cars. 2013 Honda Civic for our daughter and 2013 Honda Accord for my wife. Love the experience and honesty.

RoswellHondaFan

Jul 6, 2013

Negotiations were difficult, buying process was very slow. Dealer also added on many useless things onto the car that are not needed. I recommend going elsewhere.

Mary F.

Jun 28, 2013

Thank you for providing a wonderful shopping experience! Amber Jefferson is an excellent sales person. She is professional and knowledgeable - and kept that friendly smile through hundreds of questions and 98 degree heat! There was a good selection of vehicles and her patience was much appreciated as we searched for the perfect car. Thank you again, Amber for your expertise with the technology and explaining the many features of these snazzy cars. Thank you for listening to our "wants and needs" and keeping a sense of humor! The dealership was clean and comfortable. It is in a busy location, but it is easy to get in and out. All the staff members we met were courteous. Paperwork was completed in an organized and friendly manner. Thank you for your excellent customer service.

dissapointed_1

Jun 24, 2013

I made the mistake of purchasing a new car at Nalley Honda about a month ago. Thinking that i had a firm deal with the internet sales department, i had a coworker drop me off at the dealership. Things soon began to slowly go downhill as i was passed off from person to person with lengthy intervals in between. I indicated that i had already arranged a deal on a specific vehicle, and that i just needed to verify the figures. Yet another person comes out with all kinds of pricing and interest rates and such written on the dreaded "four square" document that car salespeople try to confuse you with. I told him that i would buy the car at the price given to me over the phone, and not one penny more. So, at around 10:15 that night i finally was able to leave with my new car. In the light of day the next morning, i discovered remnants of the plastic coating all over the car, which took hours to remove.Fast forward about 4 weeks, and my tag had not yet arrived. So, i called the dealership to find out that it had not even been applied for yet. Three different people, including the general manager, said they would find out whats going on and will get right back with me. Of course, no one ever called me back, and it looks as though i am going to have to sort out the tag on my own. In conclusion, i severely regret giving my business to such a poorly run dealership.

Catrina Ross-Jackson

Jun 22, 2013

I experienced outstanding customer service while purchasing a Camry at Nalley Honda. Gmar Ridley went over and beyond the call of duty to make sure I drove away with what I wanted. Jason, the finance guy and Nick, the used-car manager were wonderful!!! They even called after the sale to make sure I was happy. Very kind gentlemen.

Regina

Jun 20, 2013

Had an oil change. We always bring our car here for service? Great customer service, friendly environment. We purchased a car here about 2 years ago....

Customer

Jun 20, 2013

Overall service is good. I have been a customer of Nalley since 2008. Service has had some flaws but advisors have worked with me to fix any issues. Holly has been a great service advisor!

4thebyrds

Apr 2, 2013

We arrived at Nalley at 9am. After test driving 1 Odyssey, we decided to get a price on it with our trade in. Little did we know that we wouldn't leave till 1:30pm. Needless to say, we were in a hurry by the time we got to financing because we kept telling them we needed to leave for an appointment at 2pm. So, they were able to easily slip by us over $3000 in extended warranties and service plans. We were never presented with the terms to not purchase them. We were shown a sheet with our choices and not selecting any of them wasn't on there. Yes, we should have read the contract more carefully, but they took advantage of needing to leave and being exhausted by the whole process.We did discover we could cancel the service, but that is a terrible waste of time also. They tell you both you and your spouse need to come in. There should be a way to cancel over the phone, by fax, or online. Still, we don't think this warranty is priced reasonably. Plus, if we don't return to their dealership there is a $100 deductible. So, we both went in to cancel. To our surprise, they only had me sign it and not my wife. So, there was really no reason why we both had to come. Again wasting our time again. Cancelling took a half hour including our time waiting for someone to see us.We have also learned that Honda offers an extended warranty and service that is good at ANY dealership without a deductible. We were never offered that as an option either.Finally, we managed to get a very small scrape in the back door when we opened it in our garage. No one there seemed to be able to tell us how to fix it. The parts department had no touch up paint for a 2013 model. They kept wanting to send us to a collision center. We just left disgusted. Overall, we like our Odyssey, but have serious reservations with ever doing business with Nalley again. We might try the dealership in LaGrange instead.

trianplatinum

Mar 12, 2013

I purchased a car on 3/11/13 from Nalley Honda of Union City and received the most outstanding customer service I have ever received at a car dealership. My Sales person was Gregory Brown who is a exceptional salesman he helped me tremendously as well as Debra Heflim and Jason Tressa. They have a outstanding team at Nalley Honda of Union City my process was easy and smooth with no problems they will help you in way they can to get you in your new ride. I will refer anyone who is looking to buy a new or used vehicle to them because their customer service exceeds most dealerships I have been to and the environment is very pleasant and friendly. I love my new car which is a 2011 Dodge Caliber and the trusted team of Nalley Honda of Union City!! Thank you all so very very much!!

PattyPTC

Mar 8, 2013

I brought in my car due to a recall fix. It also had several small items to fix. Not only were they fast, and called us right away, but there was no charge for the small fixes! Also, they are open until 7, so it's easy to pick up after work.

favorslee

Mar 8, 2013

I had a simple and quick experience with this dealership. I would recommend sales person A. Swain. I was upset and disappoinedt that no military discount was offerd to me as a 2x war vet..Sgt. Favors-Lee USMC

hhamd9898

Feb 25, 2013

I have been a loyal customer at Nalley Honda in Union City having bought my 2000 and 2009 Honda Accord EX-VL Six Cylinder Cars from there and have always used their service department for all of my maintenance and repair service and I assuredly and confidently say that in my 13 years as being a customer there, the servicing of my cars have always been exceptional, high quality, top notch, and of the highest level.My service advisors for the last few years have been the Assistant Service Manager Mr. Chris Tomlinson, Mr. Karim Easley, and Ms. Hollie Higby who was recently took on a new position as Vehicle Exchange Specialist and I can say that they all are the best, most professional, kind, caring, warm, friendly, approachable, intelligent people and they go out of their way to make sure that I am satisified, pleased, and happy with the service of my car that I am given and that all of my questions have been answered and that all of my concerns have been addressed to my satisfaction.The two service technicians who I have working and providing the service maintainence and repairs to my car, the Foreman of all the Service Technicians Mr. Matt Wells and the Lead Team Leader Service Technician Mr. C.J. Jessop always do an exceptional, superior, excellent job on the servicing of my car and they are always available to answer any question address and solve any concerns that I may have about the maintainence of my vehicle.The leaders of the Nalley Honda Team, the Service Manager Mr. Joey Kelley, the Assistant Service Manager Mr. Chris Tomlinson, and Mr. Matt Wells, who is the Foreman over all of the ASE Certified Service Technicians all make sure that the Service Advisors and Technicians are doing and giving a superior, stellar, exceptional, great, excellent, outstanding, and first class service to all of the customers who come through their doors in not only meeting the customer's expectations, but far exceeding them in always providing supreme customer service excellence.Continue to not only keep up the great work that all of you do, but continue to always exceed expectations, and always continue to build on your many and numerous customer service accolades, accomplishments, and achievements.Henry H. Anderson IV M.D., F.A.A.F.P.

TiredOfShoppingAround

Jan 16, 2013

We searched THREE COUNTIES, and ended up at Nalley's. At the other dealerships, we only had one to two choices, often not good or compromised some features we wanted. When we arrived at Nalley's we had at least four. We are thankful for the used van we bought. It wasn't the one we came for, IT WAS BETTER, and the CarFax was clear and price was great! BETTER CHOICES than the other ones we were offerred. They also DID NOT crowd or pressure you while you were browsing vehicles. Definitely would refer them to others...

NY15

Dec 3, 2012

I requested quotes from several dealerships on a 2013 CR-V and even visited dealerships to start the footwork for purchasing a new car. After visiting a dealer and feeling like they didn't take me seriously, I decided to call Nalley and speak with the internet manager. Lauren Davis recognized my name from my internet quote request, was friendly and patient with answering my questions. She quoted me a price for the exact vehicle (including color) which was already $400 less then previous dealer. That same night, I drove to Nalley where to my suprise upon arrival, Chris Akpan had my top 2 color choices parked right up front. I knew from that moment, my experience at Nalley was going to be different. I took a test drive with Chris, where he pointed out highlights of the vehicle and was courteous in answering my questions. Upon our return, we sat down and talked the numbers game which is to be expected when dealing with any dealership. This was my first time purchasing a new car and walking in as single female, my guard was up but I was ready to negotiate based on the research I had already gathered. When the first offer came my way I was surprised as it was almost $1000.00 higher then what Lauren had quoted. Of course, it included options I did not want but I was ready to put the work in to buy a car. LeRoy Slater (Business Manager) was quick to introduce himself and work with me to get to a price point that I was comfortable with. It was definitely a team approach which included the above, along with Shemar Jones and Demetrius McLendon (Finance Manager) to work with me to feel that I was getting a fair price on the exact car I wanted with options. All of their patience, friendliness and willingness to negotiate with this skeptic NY buyer put my preconceived notions to rest. Nalley's Sales team has set the bar high and I'm looking foward to their service department continuing the great customer service I have receieved in their showroom. Thanks!!

GERARDO

Nov 18, 2012

great team. I INVITE TO EVERYONE IN THE NEXT PUSHASE VEHICLE COME TO NALLEY HONDA

ceeon101

Nov 2, 2012

Hollie is the best. I only come to this dealership because of her. Unlike others, her concerns are sincere. She is very knowledgeable and a joy to work with. Above all, when working with her, your interest becomes her interest as she only wants what works for you, your car, and your budget.

NJeff

Oct 31, 2012

The entire experience was excellent. I came in to the dealership and was directed to Gemar. His customer service skills was at it's best. I was told of all of the new gadgets on the 2013 Accord and then was able to test drive it while being shown how to operated the new technology. I am very please with the service I was given. Thank you

RoyC

Oct 30, 2012

I was absolutely delighted with my purchase of a new Honda today at Nalley Honda. This was the first new car for my son and the experience could not have been better. I requested quotes from four Honda dealers and Nalley was by far the most competitive. The three other dealers kept contacting me, whittling away at the difference in price, yet Nalley's initial quote was still the winner. They all bragged that they would beat Nalley's price, but when adding up the whole deal, Nalley was still the winner. Additionally, to my delight, every promise made by the Nalley team was kept without question. Kendel Lodge is an enthusiastic and knowledgeble sales professional that I highly recommend.Another factor that prompted me to award the business to Nalley was the online reviews of the service department and the outstanding work of Hollie Higby. I met Hollie today and learned that she was promoted, but she took my son and I over to the service department to meet Marty, who commited to provide the same high level of customer service. A special shout out goes to Ray Gibson, the Finance Manager, who clearly presented the finance options and documents, with no pressure, just facts. I really appreciate your professional approach, Ray.To Lauren Davis, your team was a joy to work with, thanks so much.Charles Roy

Hondaman

Oct 18, 2012

Purchased our CR-V from Nalley after several months of contemplating a new vehicle purchase. Don Peters was our salesman and was always available for questions or car showings.Easy to work with and understood our needs. Once we decided to purchase, Nalley gave us a good deal with minimal back and forth negotiating. We ended up a few hundred dollars under our area target price. We wrote a check and an hour later drove off the lot with a full tank of gas.

2012 Accord exl

Sep 5, 2012

They went above and beyond any expectations I had of a dealership. Where other dealerships presented roadblocks Nalley simply took care of it for me. They worked with me, gave me a great deal, and did everything they said they would.

scruffed

Aug 29, 2012

Hollie is one of those rare people who "GET" customer service. She and the rest of the service staff are amazingly friendly and above all else truly sympathize with their customers and try to always put us first. I live pretty far away from this dealership but will always make the trek down here because I don't just use this dealership for service, I have a relationship with a person who truly cares about her work and how she can both satisfy the customer as well as present Honda in the best possible light.

vmilner

Aug 18, 2012

Hollie is a true professional. We use Nalley Honda because of the expert service provided by Hollie. She always has the time to answers all questions, whether it is questions I have about do-it-yourself work that I perform or about service provided by technicans. The lastest is when I reconnected the battery after during some work and could not find the code required to reset the radio. A call to Hollie and she took the time to find the code and explain to me how to set it. That was real music to my ears. If you are looking for a place where excellent service is provided -- see Hollie Higby at Nalley Honda of Union City.

Honda Accord Lover

Aug 16, 2012

Great service and great attention to customer needs. I'm in and out with my service jobs in an hour which is great because I know that Nalley values my time. Karim and Brandon are great service advisors and always take care of me in an efficient and effective manner!

tanya

Aug 13, 2012

I am so pleased to have the honor of working with my service advisor- Karim Easley. He listens and is concerned of your needs and complaints. He's courteous, keeps you informed on what's going on and always has a smile. Keeps me coming back! I know I drove you crazy on that last repair, but you hung in there! Thanks Karim!

jstaubyn

Jul 23, 2012

Barbara was very friendly, enthusiastic, and knowledgeable of the product she was selling. Barbara made me feel very comfortable and we were able to negotiate, through many different trials and options the best affordable price on my new Honda van. It was a pleasure working with her. Her energy was refreshing.

westrich76

Jul 13, 2012

Daniel LaFavor contacted me in response to a request I submitted through USAA's car buying service. I had already received a quote from another dealership that was quite reasonable. Daniel said he would have no problem beating that quote. I had the other dealer's quote in writing with a nice breakdown as to exactly what I was paying for (price of the vehicle, taxes, document fees, etc). Daniel asked that I forward the quote to him and he would respond with their own quote. I did so and received a reply from Daniel that was about $1000 cheaper, although the quote was a one line email which did not specify the precise breakdown as the other dealer had. I was a little uncomfortable as I had asked for an exact breakdown of the price but decided to move forward anyway. I called the dealership the next day and spoke with Lauren Davis. I was skeptical of the price....it seemed a little too good to be true. I conveyed this to Mrs. Davis and explained that I had not had great experiences with car dealerships in the past. I was looking for something a little more "official" than a one line email regarding the agreed to price. Mrs. Davis seemed annoyed at my apprehension and tried to assure me that the price I was given would be my price. After some discussion Mrs. Davis did say that the price "might" change if the dealership had added anything to the vehicle. I asked that she please check to see if anything had been added as I wanted to know that "real" price of the vehicle before I made travel plans (I was travelling to Atlanta from Memphis, TN). Mrs. Davis said she would check and call me back. Mrs. Davis never called back. I contacted the dealership again the next day. At that time Mrs. Davis informed me that there was no way they could honor the price I was originally given. She said Daniel was going to call me to explain what happened. He never did. It seems my skepticism was valid in this case. My experience with Nalley Honda of Union City is that they are a typical car dealership. They play the same games that 90% of car dealerships play. They tell you what you want to hear to get you in the door and then the truth comes out. I'm glad I didn't waste any money on an airline ticket to Atlanta. Instead I bought my car in Chicago without any problems.

Happy Odyssey Driver

Jul 11, 2012

Every time I bring in my van for service, I get the best customer care. My service manager greets me like a friend and helps me make sure that my Odyssey is taken care of. I feel I get speedy service that is done with the best of care. I enjoy taking my Odyssey to Nalley Honda in Union City.

jmoenat

Jul 3, 2012

I always appreciate how thorough Hollie is and accurate on her cost estimates of service needs. She always goes the extra mile and explains my auto needs in easy language so there is no misunderstanding. I have actually convinced my husband to let me us Nalley for all my car service needs because of my relationship with Hollie.

Howardwhite5678

Jun 28, 2012

I first heard of Nalley Honda through an old friend of mine who leased a new Civic from them several years ago. She got such the great deal at the time. She even kept the Nalley plate on front of her car the entire time. She later purchased a newly redesigned Civic. So when I purchased my Acura RL, I already had in mind where I planned to get it serviced, although there is a Honda and Acura dealership closer to where I live. From my first phone call with Hollie to doing the road drive with Andre', I could tell their goal was to have another very satisfied customer. Both Hollie and Andre' are very professional and very intelligent. They "know their product line". Keep up the great work, and Management, I certainly hope you recognize them.

cberdh30276

Jun 16, 2012

I can always count on great service from Matt and Hollie at this dealership. I have an Acura TL that has been serviced exclusively at this dealership . It is well worth the 30 minute drive for me to service my car here. I need dependable service from my car and never worry about being stranded beside the road . Good job Hollie and Matt!, CBE

Happy husband

Jun 2, 2012

Chris was outstanding in listening to our needs and wants. My wife was specific in what features she wanted and he put that together to show us what they had. After all of the haggling he came up with a car that was a perfect fit. Overall a great choice that made my wife happy which makes me happy! Chris went out of his way by staying late to watch her drive off and even took a call late the next night at home from me over a concern I had. I went back and he was able to get me with who I needed to talk to and we had everything straightened out and now we are just awaiting our appointment to get our lojack and bluetooth handsfree installed. I highly recommend these people to anyone looking for a vehicle. The only reason I gave a four star for the buying process was because we were doing paperwork at 1030pm at night and we should have just come back in the morning and I did tell them that.

MsMai

May 23, 2012

I was referred to Barbara by my insurance agent. She was very prompt with her initial contact to me. I came to the dealership with a unique situation involving the totaling of a previous vehicle with another dealer/finance entity. I'd been told by the other dealer that I was stuck in dealing with them. Well, upon meeting with Barbara, her upbeat and positive attitude showed me that anything was possible. Barbara and Roman were very diligent and determined in helping me leave the dealership with a vehicle that I was happy with, and a payment that I could afford. The process was relatively seamless, within a non-stressful environment. Barbara, Roman, and the Used Car finance team went above and beyond to provide me the best customer service I've ever received during a vehicle purchase. I have and will continue to patronize them, and refer all of my friends and family!

msmai75

May 22, 2012

I was referred to Barbara by my insurance agent. She was very prompt with her initial contact to me. I came to the dealership with a unique situation involving the totaling of a previous vehicle with another dealer/finance entity. I'd been told by the other dealer that I was stuck in dealing with them. Well, upon meeting with Barbara, her upbeat and positive attitude showed me that anything was possible. Barbara and Roman were very diligent and determined in helping me leave the dealership with a vehicle that I was happy with, and a payment that I could afford. The process was relatively seamless, within a non-stressful environment. Barbara, Roman, and the Used Car finance team went above and beyond to provide me the best customer service I've ever received during a vehicle purchase. I have and will continue to patronize them, and refer all of my friends and family!

jandemontalvo

May 21, 2012

absolutely the best customer service from the employee's. very helpful, understanding, kind, and accomidating. one of the best customer service i've ever experienced. my highest recommendations to this dealer ship in paticular

bradbray

May 13, 2012

Hollie is awesome and provides reat customer service. I keep returning as she makes sure my car is well taken care of. She even made sure everything was taken care of and done well. She got my car washed and vacuumed, too, when I had only routine maintenance. She is the best!! Nalley Honda is great.

garylmay

May 11, 2012

My service advisor is Hollie Higby. Hollie represents Nalley Honda in a professional manner, and I have confidence that she's always looking after my interests as well as the dealer's. Hollie is knowedgeable, works hard, and has a great personality. My wife and I have purchased three Hondas from Nalley and have been well pleased with the purchase process. But it's the service that keeps us coming back.

jjkbflem

May 11, 2012

When you look up the definition of customer service it has to have Holly of Nalley Honda. She has shown every time that we go in that it is all about customer service and helping to make us satisfied with our experience. Thanks Holly and Nalley Honda!!

cburrus

May 9, 2012

Hollie is an OUTSTANDING service advisor to work with. I have been to Nalley numerous times over the past decade, as well as many other Honda/Acura dealerships for service, and she has been the best out of all of them. Very personable and will spend a great deal of time to ensure a thorough job is done. A genuinely honest, sharp and pleasant person to work with who truly cares about her customers. Very rare at car dealerships these days! Car service was well done as usual at Nalley. Of course you pay a little extra over the local mom & pop mechanic, but many people believe it is worth it to have Honda technicians do the work and I often agree. I will use Nalley and prefer them for my Acura as well over the actual Acura dealership closest to me. Ask for Hollie.

Marcus Booth

May 8, 2012

I want you to know that I am very pleased with the quality of service that I have received in your service department. Hollie has always provided 2nd to none service with Honda and she is pretty much the reason why I continue to have my car serviced with Honda. I must also take this opportunity to thank Tim, your shuttle driver, for always being promt and courteous when I must leave my vehicle for repairs. I sincerely appreciate their responsiveness and the way they conducts business. I have continued to recommended Nalley and Hollie to others because of my satisfa6ction with your service department and shuttle service. I look forward to doing business with Honda and for years to come.Many Thanks.Marcus Booth

Buddy50

May 5, 2012

Service advisor Hollie Higby and team did an awesome job on May 2, 2012. I had my 2004 Honda Accord services and detailed. Hollie always does a good job! Service manager, Joey Kelly, runs a good department and is always customer friendly. We have purchased 3 cars from Nalley Honda Union City. Also, my mother purchased 1 car and my wife has recommended friends who have purchased cars from Nalley Honda Union City. We have been coming to Nalley Honda Union City since the early 90s. The overall service experience has been excellent! We look forward to continued good service and sales from Nalley Honda Union City. Thanks! James M(Mike) Perry.

Mathorpe5053

May 5, 2012

I have been a customer of this dealership for years with my Honda. I try to work with holly and it is always a pleasant experience. She is extremely knowledgeable and works hard to keep me informed about my car and how it's doing. I gave the score of 3 not becaus elf anything holly does. I understand it costs a bit more going to a dealer but I am willing to do it because of the great service I receive very time!

Philscar

May 5, 2012

Holley does everything necessary to make sure I understand what is being done and the costs. She does a tremendous job. I have worked with her for awhile and is constantly amazed by her ability to remember important details about my vehicle and me.

First Time Owner

May 2, 2012

Sam was a wonderful dealer. He was very helpful made me see the light...I needed a new car. Thanks!!!

Eddimik

Apr 10, 2012

Don Peters was super nice and tried to get me the best deal possible, even though it did not work out, he did his best to help and explain all the features the vehicle has.Thanks again Don, I am happy with my CRV.

debshonda

Mar 24, 2012

Barbara is very friendly and is a no pressure sales person. Not only is she very knowledgeable about her product, but she made us feel comfortable. She stayed long after closing time to make sure that everything was just right with our new Honda Accord. By the way, I LOVE the new car!

Paul Olander

Mar 21, 2012

Service Representative Hollie Higby takes customer service excellence to a new level. She was friendly, knowledgeable, caring, and communicative throughout my entire service experience, and met the stated time of completion goal for the vehicle service while even being able to have the car washed and vacuumed before returning it to me. I have had nothing but good experiences at Nalley honda so far.

Mr none

Mar 14, 2012

Gregory Brown was most attentive from start to finish. Two days after the purchase I had a minor problem, called Gregory, he suggested Income in got there, he took the vehicle over and in anhoir returned to me. Good job

prymrose

Mar 4, 2012

This is my second Honda that I have bought from Nalley Honda of Union City and Thomas White was my consultant both times. He was courteous and answered all questions and made the buying experience very enjoyable. I will most likely buy my next car from him too, if he's still there.

Kzeider13

Mar 2, 2012

I traded in my old car for a 2009 Honda CR-V. Although I feel I got a good deal, the rest of the process was downright painful. I purchased my car on a Saturday afternoon/evening and it took 4.5 hours. Most of this time, my fiance and I sat by ourselves, awkwardly alone in a used car dealer's office while he took phone calls or was walking around the used car department. Once we agreed upon a price, we were shuffled down to the finance department, which took an additional hour. We sat alone for 30 minutes in the finance department with not so much as a hello from anyone. We were then told that there would be no time to have our new vehicle detailed that evening and we would have to come back on Sunday (despite prior plans) if we wanted the vehicle detailed. On Sunday, the service department was late opening, so we sat for 30 minutes until they opened. We handed over our key (note: 1 key), and sat looking at the vehicle for 20 minutes before anyone even touched the car. The detailing job was, hands down, the worst job I've ever seen. As far as I can tell, they ran the car through the $5 car wash down the street and put the floor mats in. There were still noticeable marks on the interior. The finance person also sent us home with the wrong paperwork, so we were asked to please overnight the correct paperwork to her on our own dime. We refused to be penalized the cost of overnighting paperwork for her error. I am currently on my third trip to Nalley in a week to get my spare key, since the salesperson couldn't find it the day we purchased it. (Please note: the owners manual clearly states I should have 2 keys and a valet key.) After speaking with a rude service person who told me that they were only responsible for providing me with 2 keys and refused to answer my questions about what I read in te manual, I am still sitting in the service department. I have been here for 45 minutes to have a key programmed to my vehicle. Quite frankly, I am extremely disappointed in the lack of customer service I've received after making one of the biggest purchases in my life. I will not return to Nalley for servicing or to purchase my next car, and I will certainly be advising anyone who will listen to find a dealership where they are actually valued.

waltpatrus

Feb 27, 2012

Very pleased with our visit last week with both our trade in process and our new car purchase. Thomas was an amazing salesman. Very entergetic and it was obvious he was excited and well informed about his product. By far the best car purchase experience I have every had (and it was far from the first). we look forward to doing it again in a few years. Thanks!

jake.305.ga

Feb 23, 2012

I did my homework on this one. First visited the showroom to test drive vechial. There was no pressure to buy on my first visit. Went home and researched the pricing. Called Nalley they gave me there best price. It was nearly Identical to my research. Went back to the dealer pick out the vechial we wanted. Teat drove and purchased the car for their lowest quoated price. Painless!

keatingfamily

Feb 13, 2012

I brought the car in for a recall item. She set us up for a 7am appointment and told me it would be one hour. I have a life and can't spend it covering for Honda's production screw ups so the timing was critical. I got here right at 7 and they didn't even open the doors until 7:05. Incredibly, when I gave the keys to the guy he said I wouldn't get out until 930 or so, that it was 1-1.5 hours and the technicians didn't even get in until 8am. Why did this person not tell me the truth - did she not care? Is she only compensated by the number of people she gets to make an appointment so she is incentivized to lie? In any case, if the service manager gave a rip about it he didn't show it. Not even an apology. Certainly no offer to actually try to help by offering me a rental for the day or even asking where I needed to get to so he could get me a ride. Horrible service and you should come here at your own risk. I will not return.

diana

Feb 13, 2012

he was great, very knowledgeable. enjoyed working with him,

patcotton

Feb 12, 2012

My experince with purchasing my vehicle was absolutely wonderful. Staff was very friendly, accomidating and professional.Introductions and the tour guide anwsered any questions I may have had. Keep up the good work!!!

blloyd64

Feb 7, 2012

Phillip was great to work with. He was very professional, friendly, and helpful. He and the Sales Manager Joe answered all my questions and went out of their way to make shopping and buying there at Nalley a great experience. Phillip took his time to show me all the features of the vehicle and gave me plenty of time to inspect it throughly. He was very patient throughout the entire process and I never felt any pressure. Best car buying experience I have ever had. Highly recommended.

rherrmann

Jan 29, 2012

My experience with Nalley Honda was terrific. I shared with them the needs I had in a vehicle, the price point I was looking for, and that I was soliciting competitive bids. Nalley rised to the challenge and came through with the vehicle I was looking for and presented what I feel was a very good deal. All of the people I worked with from the internet sales team, to Thomas White II (in store sales person) and LeRoy Slater (GM) were extremely courteous, professional, personable and worked hard to make me a satisfied buyer. Nice showroom, and the service area is clean, well kept and up to date. Nice job by the entire team. I would highly recommend the team I worked with at Nalley Honda.

richardmiller04

Jan 28, 2012

purchased through an internet car buying service, Lauren provided timely info and compelling prices, Don handled the selection and the trade-in, and was very thorough in explaining decisions and pricing. I've used their service department on my other Hondas, and have always had excellent experiences.

AJACK

Jan 24, 2012

I wish that there were more rebates offered on vehicles.

Pennynelson1

Jan 9, 2012

Was treated very well by sales and management during purchase process and delivery of used car for my son as a new driver. Felt I got a great deal and without haggling. Roman and service department took care of all minor cosmetic and mechancial repairs even a week after I had taken delivery on car. They made everything right and earned my business for all future car purchases.

hawgman

Jan 5, 2012

Nalley Honda of Union City is a first rate operation. Clean & efficient & a good value. We have 3 generations of experience & wouldn't go anywhere else.

Paul030400

Jan 4, 2012

Great all around. Would recommend to everyone. Got a 2012 Odyssey and wife and kids love it. We were in and out dealer with trade in and new car in less than 3 hours!!!

mia2atl

Dec 26, 2011

Ms. Williams was the BOMB she work hard for me because i was a first time buyer ever she went beyond her duties to make sure i was secure in my month payments before i made the decison to purchase she continue to call and inquiry on me thanks Ms. Barbara!

jayshed

Dec 17, 2011

Service was very good. Service advisor was very courtsey and explain everything that was needed and recommmendated.

Martha Hammond

Dec 8, 2011

Each time I come to this establishment, have always been welcomed from the very professional staff that you have hired to do work of various concerns for those who need help with their automobile(s). These employees go over and beyond the qualifications on their job description. This company has a very fine staff and I always am confident of the honesty that has been given to me through these many years with your company when assistance is needed.

bugalcaps

Dec 4, 2011

I can't begin to say enough great things about the experience I had at Nalley Honda. I was purchasing a car from across state lines and using financing through my credit union and everyone on the staff went out of their way to ensure that I had a great experience. Carlos and Roman were both extremely professional and courteous. They represented the vehicle honestly and accurately. They went out of their way to make sure my credit union had all the information they needed. When I arrived on the lot to purchase the van, Carlos came out to greet me and show me the car. It had been thoroughly cleaned, filled with gas, and was ready to go. They had all the paperwork completed and it was just a matter of signing. All in all, I would recommend Roman, Carlos, and the rest of the used car staff at Nalley Honda to anyone. They beat the same price on the same van by almost $6,000 when compared to the prices I had seen in Birmingham. They were up front and honest about the vehicle. This is the first time I have bought a car and didn't feel like I was getting ripped off or taken advantage of.Thanks to Carlos and Roman for making this my best car buying experience ever.

Ivonda

Nov 22, 2011

Ms. Barbara Williams was very personable and friendly. She catered to my personal needs and lifestyle. She was very patient, professional and knowledgeable. She took a sincere personal interest in me and my needs. I felt very comfortable and safe. I knew after speaking with Ms. Williams I had definitely made the right choice. Mr. Hayden was also very friendly and so was my service advisor Marty. But Ms. Williams really made my day a whole lot brighter :)I will definitely refer all my friends to Nalley Honda because overall the customer service gets a 5 star rating from me.Be blessed :)

curemark

Nov 19, 2011

This was no first visit to this dealership and I ended up buying. Barbara and the other staff were very professional in their handling of the deal. Each of us had a respect for our positions during negotiations. The dealership had good inventory and was very clean. Everyone was very eager to help even though the deal went past closing on a Sunday evening.

Jamie

Nov 19, 2011

Our car buying experience was great at Nalley Honda.

ajdress

Nov 14, 2011

WE ORIGINALLY MET WITH DON PETERS TO PURCHASE A NEW HONDA ACCORD, HOWEVER MY HUSBAND DECIDED AGAINST IT SAYS IT WAS TOO SMALL FOR HIM TO DRIVE TO WORK. THEN WE LOOKED AT A TRUCK AND HE WAS STILL UNDECIDED, SO WE DECIDED TO PUT THE PURCHASE OFF AND WAIT. DURING OUR ABSENCE, DON CONTACTED US REULARLY CHECKING TO SEE IF WE HAD MAD A DECISION ABOUT BUYING A VEHICLE AND EACH TIME WE TOLD HIM WE WERE STILL THINKING ABOUT IT. ON FRIDAY EVENING 11/11/11 WE DECIDED TO PURCHASE A CAR FOR OUR SON TO DRIVE TO WORK AND SCHOOL AND DON WAS RIGHT ON TIME AND CALLED US TO CHECK ON OUR DECISION ABOUT PURCHASING A CAR. I TOLD HIM I WAS GLAD HE IS PERSISTANT BECAUSE I WAS LOOKING FOR HIS CARD TO CALL HIM AND COULD NOT FIND IT SO HIS CALL TO US ON FRIDAY EVENING WAS RIGHT ON TIME. HE MENTIONED HE HAD A USED CAR WITH THE EXACT DESIGN AND LOOK WE WERE LOOKING FOR AND I TOLD HIM I AM SO GLAD HE CALLED BECAUSE WE WERE THINKING ON GOING TO ANOTHER DEALER BECAUSE WE COULD NOT FIND HIS INFORMATION, SO PERSISTENCE WORKS!

Honda Enthusiast

Nov 9, 2011

We went into the dealership for service on our 2011 Honda Accord, in response to a recent recall. Prior to our visit, I called to schedule an appointment, and was able to select a time and date most convenient for me, without hassle. The attendent was very prompt and courteous. The service was completed in less than an hour, and we were on our way. This was our second visit to the dealership for service, the first was for a scheduled oil change, and we received very personalized service during both visits. We are very pleased with our decision to purchase our new Honda from Nalley!

vet2010

Nov 6, 2011

This place was so great! I have had very bad experiences with car dealerships and this was not one of them. I was looking to trade in my honda civic and purchase a new crv without having crazy monthly payment,. They were VERY low pressure and I felt like they actually cared about us. They worked with us to get the payments to where they were affordable. Everyone there made the experience exceptional. Cannot say enough nice things. Mr. White was just the salesman we needed. Thank you Nalley Honda!

Nellie Bridges

Nov 5, 2011

The service was exceptional and it was a great car buying experience. Very professional salesman made me feel welcome and comfortable and I will recommend Carlos as well as Nalley to all of my family and friends.

JohnAskew2

Nov 2, 2011

I used Nalley Honda for my 10,000 mile service for my 2011 Honda Civic. Ms. Higby provided with a complete summery of the service that I needed and a time estimate. The car was ready within the estimated time and Ms. Higby reviewed in detail what was serviced on the car. Excellent customer service! I purchased this car from Nalley Honda and I am completely satisified with the dealer.

samdecarlo

Oct 29, 2011

I researched what I wanted before going to the dealer. I communicated with them via e-mail. They were well prepared for my visit and provided very competitive pricing and flexibility with presentation of options available. I would recommend them for anyone wanting to buy a Honda.

Cathyruns

Oct 27, 2011

Many "THANKS!" to Mr. McCullough (Bobby). You greeted me immediately as I drove up to Nalley Honda; and your customer service went up hill from there. Thank you for being patient with me and answering my many questions. I already knew I "had" to have a Honda but I was a bit aprehensive about car shopping without a male to accompany me; but I don't have anyone who could have gone with me, so I went on my own and I quickly felt at ease and not at all pressured. I love, love, love my Fit. Mr. Mc Cullough, Leroy, and Chuck were absolutely amazing. Outstanding customer service skills. Thanks so much for making my car buying experience a good one.

blackburnjl

Oct 27, 2011

Barbara is knowledgeable on the product, listens well, low pressure negotiation, and stayed with me until 9:30 to seal the deal.I have been a 25 year Toyota buyer. First time with Honda and the experience has been great to date.

temple2002

Oct 16, 2011

My first experience buying a Honda. Salesman Bobby McCullough was easy to work with and made the process a little less painful. Love my new Honda CRV and felt like I got a good deal and good value for my trade in. I would recommend this dealership.

lora54

Oct 12, 2011

After visiting many delearships, here are some of the reasons we felt Nalley Honda outshone the others: The service was outstanding. The salesperson approached us immediately when we pulled into the lot. At one dealership we visited, we looked around for 15 minutes while salespeople chatted with each other. We were never approached, so we finally just left.The personality of the salesperson was so nice to work with. He was not pushy, but very friendly, courteous, professional and down to earth, with a genuine interest in helping us find exactly what we wanted. Even when we told him we wanted to look around a bit before deciding, his level of courtesy and attention did not waver. Salespeople with the other dealers seemed condescending, short, and pushy, and any "enthusiasm" they demonstrated for earning us as a customer quickly fizzled when they learned we were looking around before making a decision. The salesperson also has a very high degree of product knowledge, even the fine details, and we really appreciate that. We also appreciate that the sales staff drives Hondas. One other saleperson at another dealer didn't know anything about the car we test drove, and he'd been with the company for 5 years! Keep it up!!The same is true with the sales manager with whom we wroked. Very nice, friendly, and down to earth, not pushy, but honest.The same is also true for the finance person. He was also professional and down to earth, and knew the finance options and extras very well, and was honest about all of it. This is usually the most stressful part, but he made it a very comfortable experience.The facility was very nice, clean, well-run, and organized. It did not feel like a "mad-house", but was very professional. We did not see the same in other dealerships.The vehicle selection was just right. Some other dealerships we explored didn't have much to choose from on their lots.And last but not least, I LOVE my new Honda!! I am definitely a believer now! Overall this was by far the most positive car-buying experience we've had, and we will definitely be back. It was actually a good thing that we looked around before coming back to Nalley Honda that day - it reinforced our opinion 100% that Nalley is the best in every way! Please feel free to share our email with you superiors, co-workers, and the public. We will definitely be coming back to Nalley Honda and asking for you!!

def1107

Aug 5, 2011

I was very skeptical about buying a car without a male to accompany me, but I decided to go into Nalley Honda anyway just to see if I could qualify for a used Honda; and just to see what kind of sales pitch that would be used to sale me a lemon. Rodney Wyche the sales person told me that I would have a car before I left the dealership that day and he was correct, to be honest my thoughts to my self were "yeh right and I am sure you can pull a rabbit out of a hat also. Well to my surprise I brought my first Honda, a Honda Accord, yeh me. After Mr. Wyche collect all my personal information.Joe Freeman, one of the use cars sales managers, came over to explain the process of how Nalley would find a bank to finance my vehicle, in doing so he was very respectful of my wishes.Joe came back about 15 minutes later with a deal, he gave me a list of vehicles to choose, I picked the 2003 Honda Accord, load with everything, leather, moon-roof, security system, etc., after examining the car, I noticed that the radio/stereo didn't light up apparently there was some electrical problems that caused the system to malfunction; I also noticed that the headliner in the car needed replacing. I was directed Roman Byczek one of the other use car sale manager's who handles this area, I asked if they would replace the headliner and fix the problem with the stereo electrical problem, he said that it wouldn't be a problem, the stereo/electrical problem and the headliner was fixed without any additional charges.It took longer than expected to repair my car, so I asked Joe for a loaner car he said no problem and he even sent a shuttle to pick me from work to bring me to the dealership to get a loaner car, but by the time I got there my car was ready and everthing worked and was repaired to my expectation. I am very happy to say this is the beginning to a happy relationship with Nalley Honda; I have no problem referring my friends and family to this dealership, Not only was I able to get the car that I wanted, my payments are lower than expected.I would like to thank the entire sales staff, from my initial contact with Rodney Wyche to the sales managers, Joe Freeman and Roman Byczek and Karim Easley who worked in the Servie Area.Thank you all for a job well done.Nalley Honda of Union City

bardkat

Aug 5, 2011

After a less than ideal experience at a dealership in LaGrange, Nalley Honda exceeded my expectations. I ended up purchasing the new vehicle I wanted for the price I wanted. The car had to be ordered from another location, and they gave us a loaner car at no charge in the meantime. When we returned for delivery, Nalley Honda again exceeded our expectations, and the salesman stayed late to make sure we were taken care of. I LOVE my new Honda, and I will return to Nalley when I am ready to purchase another one - which will be in about 500,000 miles the way Hondas last!

FitFreak

Jul 11, 2011

Overall I had a good experience with Nalley. They gave me a great deal on my new Fit. We did have to go back and forth a while on the amount they were giving me for my trade-in, but we came to an agreement and I left happy. One bit of advise to all car buyers...make sure you do your homework beforehand. I knew what my car was worth and what I was willing to pay on the new car. I knew my credit score and the financing I should qualify for. After I purchased my Fit, I had to return to the dealership the next week so they could put the splash guards on. After waiting for almost an hour, I was told the splash guards didn't come with the Fit Sport, even though it was on the sticker (made no sense). My salesman, Samuel, deducted the amount of the splash guards from the All Season mats I wanted and filled up my gas tank. They also re-vacuumed the interior. I was very happy with the dealership, my salesman, and the sales manager! If you work with them, they'll work with you. If I ever purchase another vehicle, I will be returning to Nalley Honda! I'm not too sure about the service department however, they didn't quite seem "together" and it was hard to get someone to help me in the first place.

Future Mayor of Atlanta

Jun 27, 2011

Thanks to Carlos for the great service. I was so worried when I walked in the door, but after Carlos assured he would get me the best deal I felt 100% better. This has had to be the best car buying experience I have had thus far...

Benoit

Jun 13, 2011

Came to Nalley just looking. Meat great salesperson. Barbara Williams. Ended up buying and new 2011 Honda Fit. I have never owned something this great.

mustangsally2

Jun 5, 2011

Run do not walk from this dealership. They ruin the reputation for a Nalley dealership. They didnt even own the title to the car they were selling. Then they pulled a bait and switch trying to get me to accept an inferior car while they held my money hostage. Then weeks later put the check in the mail. Such a shame but dealt with the entire used car staff and none was professional. Smoking while dealing with you, completely stereotypical used car salesman. We are no longer in the 70's people get with the program.

sshackel

Apr 6, 2011

What an easy way to buy a car!!! We told Bobbie McCullough what we wanted, and he showed it to us, and we took a drive. Then he helped us through the paperwork to buy the car. He made our experience a totally pleasant and efficient one. I love my Honda Accord.

drzeke

Apr 5, 2011

This is the best dealership ever.and I will recommend this dealer to anyone. Please continue to train the young saleman, like you are doing because it was great to see the professionalism in this dealership. Mr. kendal will be a great manager soon, and should be promoted to day to manager.