Used Cars for Sale at Napleton's Mid Rivers Chrysler Jeep Dodge Ram in Saint Peters, MO

Aggrieved Customer

Aug 9, 2016

Attempted to book an appointment to look into a urgent issue with my car. Service department just hung up on me not once but twice. Very discourteous and rude behavior. Kept on being transferred between one department to another. Once I had to wait 4 days for a diagnostic on a potential transmission issue only to be told it was spark plugs. Wouldn't recommend this shop to anyone! Avoid!

Tina

Aug 2, 2016

The staff members were friendly and precise. Adam was very knowledgeable and took care of everything. Other staff remembered me from being there before. Excellent service.

Kayla

Aug 1, 2016

They really wanted to help me find a vehicle that I would love. They dedicated their time and made it a great experience for my first vehicle purchase.

Joshua

Jul 31, 2016

The Salesman Ray was excellent and not pushy in the least. Finance manager was amazing! Fastest service I've ever received at a dealership.

Tiffany

Jul 31, 2016

My sales rep Austin made the buying experience very easy. This was the 1st dealership and first car I looked at. I bought the vehicle within 24 hours of meeting Austin.

Marlene

Jul 30, 2016

Friendly atmosphere and prompt service. Tech also very courteous and helpful. I can add more words, but this about does it for now

Andrew

Jul 30, 2016

Sean Leahey, the sales associate that took care of us went well above and beyond to get is the deal we wanted. Sean never failed to return a phone call or answer a question for us. He treated us like real people and has earned our business for as long as he works there. Sean was very approachable and easy to work with and seemed to honestly want to get us what we wanted. I cannot say enough about how awesome he is at his job.

Seth

Jul 29, 2016

They worked with me to make the deal & allowed me to take time to think it over. There was no hard sell tactics.

Charles

Jul 27, 2016

What one liked about the experience is that for a number of years and even prior to ownership changes, service has been good and staff does their best to work with the customer on most cases.

Charles

Jul 26, 2016

The service was performed as requested and on schedule. The service tech spoke to me directly and not through the writer when I had a question. Everyone was courteous and professional.

Cheryl

Jul 25, 2016

Everyone was courteous and helpful. They were very informative about the Durango, and the options and services Dodge has to offer. They made it a very enjoyable experience.

Jessikah

Jul 23, 2016

Great customer service definitely will be my go to place from now on. Prices are very reasonable which I was very surprised about.

Nicole

Jul 23, 2016

The staff was extremely friendly. I enjoyed meeting and working with Corey Ellington. The service department and cashier were able to resolve my issue regarding the cost of oil change.

Barbara

Jul 22, 2016

Everyone at Napleton is very kind and courteous to work with. I would recommend Napleton to anyone looking for a reputable service company.

Bobby

Jul 21, 2016

Friendly staff the work was conducted in proper time and the popcorn was great. The car was completed and I got a free car wash

Baron

Jul 18, 2016

Had appointments where you could get your vehicle in for service at a reasonable amount of time. Made me feel that my business and satisfaction was important to them.

Penelope

Jul 16, 2016

From the call to make an appointment to the point I was given back my key A+. Quick, kind, great work, great service!

Dennis

Jul 14, 2016

I came in with a flat tire and no appointment ! They saw my need for urgency and took care of me ASAP !

Edward

Jul 14, 2016

We were able to get in right away and the repair was covered under our 'lifetime warranty' policy we purchased on our Grand Cherokee from the dealership.

Wanda

Jul 13, 2016

The people are always friendly and the service is good. The facility is very clean and user friendly with a pleasant view of the outside.

Melissa

Jul 12, 2016

Everyone there especially Ryan was very professional and did a great job and did not pressure me to buy. My husband and I both thought that Ryan was an excellent salesman, he went above and beyond to make sure we were happy with our decision to choose Napleton.

Craig

Jul 8, 2016

Buying a used 2013 Town & Country was a pretty straightforward experience at Napleton; however, the followup service has been some of the worst I've ever experienced. I found that this "Certified" van had a very noticeable vibration during my test drive and it was later determined that the front rotors needed to be replaced and the rears resurfaced. There was only one keyfob, the other having gone MIA and they agreed to get a 2nd one for me. Not a huge issue but the Oil Change indicator flashed while the windshield sticker showed it had recently been changed so they agreed to reset the indicator while it was in for service. At that point, while I was concerned that a certified vehicle could pass certification with rotors warped so badly that they needed to be replaced, (looking back I should have known then what I was in for with the service group) I was happy with what was agreed to, to make things right.I dropped the vehicle off on a Thursday morning, it was during this initial service that it was determined the front rotors would need replacing. Thursday evening I was told that they would need it another day; okay I thought, they just couldn't get to it today. On the plus side, they'd given me a rental which I could keep another day. However, after not hearing anything all day on Friday, I called late in the afternoon to find out that they were unable to locate parts and had done nothing to my vehicle. Since I was going out of town for the weekend and needed the Van to haul my family, I had to pick it up and reschedule.On Wednesday of the next week I was able to get it back in assured that all parts were available. They again provided me a loaner and this time called that afternoon to let me know that everything was done and I could come pick it up. When I arrived at the dealership, I was first handed the keyfob. While it should have been just like the other, after all it's certified and i was assured a certified vehicle will have two keyfobs, this keyfob did not have the physical key, much less one that was cut for my vehicle as I had expected. Upon questioning I was told, the key is not all that useful anyway, mainly just to enter the vehicle if the battery dies. What? That's totally beside the point, the point is they didn't give me what they told me they would. Next I looked at the invoice, I noticed that while the front rotors were indeed replaced, there was no mention of the rear ones being resurfaced. I know I should have complained but I really couldn't take anymore excuses and just wanted to get out of there expecting that the fronts being replaced would have taken care of the vibration. Then of course, when I got in the vehicle and started it, there was the oil change indicator still going off. The one positive, the vibration has gone away.I am fairly new to the area and not tied to anyone for my service. This was the opportunity for these guys to win a potential lifelong or at least a long lasting customer. Instead of going the extra to try to ensure that, or even just giving me what was expected, they tried to save a few dollars. Who knows how many of my future dollars they may have lost because they wanted to save a few bucks.

Anthony

Jun 30, 2016

The professional and courteous treatment while I was there. The time of the repair was fully identified. The information and detail about the re-call was fully explained.

Rhonda

Jun 19, 2016

The young man that greeted me and covered car seats upon arrival was most polite and friendly. This was a nice addition, and he is a great first impression! Also, Ryan at the check in desk was friendly in person and on the voice mail call to pick up the Jeep.

Michael

Jun 15, 2016

Matter of fact. Simple. They do not go overboard with too much information. Answered questions to our satisfaction simply and without embellishment.

Ryan

Jun 8, 2016

fast replacement of my recalled airbag. the other dealer told me it was back ordered several weeks. I had it done in less than 30 min.

Lisa

Jun 7, 2016

Frank Schaffer Jr was extremely polite and helpful. Appreciate everything he did to work with me and my situation and never felt pressured.

Kimberly

Jun 7, 2016

It was fast, they got us financed fast and paperwork was a breeze.Sales people did not push and they had great selection

kevin

Jun 6, 2016

I have taken my Jeep Wrangler to the service department to get my oil changed, the first time i took it in i got a appointment and when i got there they said i did not have an appointment and they could not work on it. i went to another dealership they did it for me while i waited. the next time i need the oil changed i thought it was a fluke so i tried them again this time i need the oil changed, the engine light was on, oil sensor, and a state inspection. I got my car there early, waited a few hours, called them to find out how my car was doing, no one knew at about closing time i got a call that they would have to keep it overnight and work on it in the morning. i finally got it back the next night at closing time, without getting the state inspection because they forgot. i will never go back.

Theresa

May 30, 2016

My new Durango was leaking something and needed a new part. My father brought the vehicle in. He said he was well taken care of.

Joshua

May 29, 2016

Napleton's showed us great personal care, everyone made a big effort in balancing what's available/possible with what we wanted, we weren't pressured into getting the overly upgraded version of what we wanted, and getting the vehicle we wanted always seemed more important than just buying something. Excellent experience, highly recommend.

Natalie

May 26, 2016

GM and sales rep were very patient with me. It was hard for me to make up my mind about what vehicle I wanted. Instead of becoming frustrated, they just said, "We just want u to be happy." Very nice guys to work with.

James

May 9, 2016

It was great to see Corey back in a customer service role. He is the type of person that keeps me coming back to Napleton for all my cars needs. Corey is the BEST !!!!!!!!

Linda

May 5, 2016

I have never been treated like I was Tuesday the 3rd. Your staff, especially Cory , are all very polite and attentive. I do believe Cory is the man, he went over and above.

Denise

May 3, 2016

Matt was my sales rep. He was very friendly and kind. He explained everything to me on my new Grand Cherokee. While I waited for my car to be cleaned up several other sales reps stopped and talked to me, just to help pass the time. I did not meet anyone at Napleton that was not considerate to me.

Mark A Bloomer

May 1, 2016

Worked with Pete Thibodeau great guy very professional. I needed a truck that would pull my fifth wheel trailer, Pete helped with all the required weight calculations to assure I was buying the right truck for the task.Love our new Ram 3500 dually. Thanks Pete

Jerome

May 1, 2016

Frank Jr 's follow up was awsome and he listened to what we wanted and helped us find just what we wanted.

Mark

Apr 28, 2016

Pete Thibodeau did a great job, he followed through even when he thought I was going to buy from another dealer. Pete presented himself as a professional at all times and made the experience pleasurable. He was also very knowledgeable on the systems of the truck during the delivery process. I would recommend the Dealership and Pete to my friends and family.

Cathleen

Apr 26, 2016

Worked with Nate Wasson and Rich in finance they were great to work with. No pressure to buy a car, and went above and beyond to make sure I was happy.

Larry

Apr 22, 2016

Was just in for an oil change, the multi-point inspection is a plus. Staff is friendly and professional. Facility is clean and well organized.

Harry

Apr 20, 2016

Courteous service, thorough recommendations, and pleasing waiting area while they worked on my vehicle. The service writers are pleasing and helpful in making you understand the work that is important to do for your vehicle.

Janet

Apr 19, 2016

Everyone is extremely friendly. The dealership is spotless. Always a pleasure. My salesman Rick Pelland always makes a point to speak to me personally.

Linda

Apr 14, 2016

The salesman listened to what I wanted and accomplished the sale. The salesman Gary Clark was an excellent salesman and should concern for my needs

Beth

Apr 8, 2016

I just wanted to send a quick note to let you know how much I appreciate the service I received today. The check engine light came on in my 2014 Jeep Cherokee yesterday and the dealer that I purchased it from couldn't fit me in until next Monday. I was so happy that you guys were able to get me in. Thank you!!I would especially like to thank Kay Richardson! She was amazing. She came back to the customer lounge several times to keep me updated on progress and was so warm and friendly. I wish everyone I came across in customer service positions were as professional and as kind as Kay was today. She really represents your dealership well!I had such a great experience that I would definitely recommend you guys and will very likely come back myself! Thanks again!

Mary

Apr 5, 2016

Even though I didn't have an appointment, the work was done quickly! And they washed my car, too! Thanks to Kay for her thoroughness!

Stevie

Mar 24, 2016

I love how everyone worked together and quickly to get me approved for what I actually wanted, especially with my very limited credit. Nobody forced me into anything I didnt want. I was in complete control. Everyone was cool from sales, to finance, and other workers coming up to say hello to my mom and I. Very nice people.

Sherry

Mar 22, 2016

The willingness to accommodate our needs for a loaner car when they realized the service would take much longer than anticipated.

John

Mar 22, 2016

Sales representative was extremely courteous, attentive, curious about our wants/needs, polite, and aggressive for us. All personnel displayed most of the same attributes. Sales rep also introduced everyone and showed us the entire dealership and explained how things worked. Great experience not usually found in an extremely competitive market.

Greg

Mar 21, 2016

We were coming in from out of town. They had everything ready to go when we walked in the door. Including the fact they they were standing outside, and held the door open for us!

Debora

Mar 16, 2016

I LOVE the vehicle I purchased. I feel that the staff wants to: please customers, treat them with respect, and give them a positive experience.

Gary

Mar 6, 2016

The advisor was very friendly and helpful. She explained everything to me. When she found another thing wrong, she advised me so that I would not get sticker shock when I saw the price. I thought that was funny but I appreciated it.

Jenni

Oct 24, 2015

Chris King is a great salesman. The whole team at Kia Napleton is great. They helped me find a great deal.

KellyMM

Oct 21, 2015

I would not recommend purchasing a new vehicle from Napleton. Though the buying process was good and the initial servicing was good. The dealership has gone through a major change in how it deals with it's customers. Probably to save money. They don't have the staff they had so you can no longer get an oil change without scheduling days in advance. And if you have any recall issues, they will not work on your car on a Saturday. Y9u can only get it worked on Monday through Friday. The service department use to take care of you but that is no longer the case. For this reason I would highly recommend you purchase your car elsewhere.

FrancesG1976

Sep 3, 2015

Bruce Mady was fantastic. I'm so thankful I ran into him when the car buying process can be so random. I felt at ease with him for the start. A+. Thanks Bruce

MJ

Sep 7, 2014

made appointment to buy a truck and was 2 hours in my 2 1/2 hour drive to get there (as I had told them on the phone, talking to them all the way there) and was told the truck was being driven. then was told the truck was no longer available for sale. This was all before my appointment time. I called the sales manager, the general sales manager, and the dealership general manager. All different stories. The general manager Frank sounded sincere and guaranteed me that he would find me another truck and "make it worth my while" if I would come back and give them another chance. He hasn't taken my calls since and now doesn't respond to my emails. WOW! very disappointed by this experience and waste of my day off and gas money. never had anything like this happen to me before.

doc4mcl

Apr 19, 2014

These guys go the extra distance....without a doubt!

Hamza Lodhi

Feb 4, 2014

I drove from Memphis TN to get 2014 Durango. They had given me a good price on my Honda as well for trade in. They took care of my interests as promised and no typical dealer BS. I was actually very impressed by their clean handling top to bottom; and surprised as well because I've never experienced that before ever at any dealership. I thought that I had driven from miles away and a typical dealer would love give me hard time because I was at a little vulnerable position; which obviously they didn't do at all. Based upon my experience, I would highly recommend this dealership.

Lauren Peterson

Sep 29, 2013

We purchased our Town and Country van from Mid Rivers. We had decided which van to select after viewing the inventory at a number of dealerships. We waited over an hour to "check out" and, when finally in the office, the woman acted as if she was doing us a favor to buy the van. Really? It was an all cash deal. Never again. When we finally finished, the dealer hadn't preped the car and we wound up drilling the holes for our front license plates ourselves. Never again.

Grand Caravan

Apr 30, 2012

Mid Rivers has very thorough, timely and efficient service. With my job, I travel a great deal and they always catch recalls etc. before I get anything in the mail. I highly recommend Mid Rivers to everyone.

Happy Customer

Apr 30, 2012

I've been doing business with Mid Rivers for Years and have always been impressed with their customer service. How I am treated with ideas and recommendations is the key to my business. I will be back for sure for my next car.

Dodge Caravan Driver

Apr 30, 2012

I've been really happy with the customer service I've received! I bought Dodge Caravan at their old location and have always been impressed with their services.