Used Cars for Sale at Napleton's River Oaks Kia in Calumet City, IL

Marco718

Oct 8, 2016

The dealer has a decent inventory, many cars to pick from. The employee's are awesome and really honest. The sale consultant that help me out what Andre, he was very helpful and even more patient. Im driving home in a new car thanks to Andre

Prettyp48

Oct 4, 2016

I am very impressed with the service that I received this evening! Jason was very knowledgeable about the car I purchased and very helpful in making the process as easy as possible for me. I will be recommending Jason and Napleton Kia to all of my friends and family!

Kiiimmmiii

Oct 3, 2016

My experience was very nice!!! Mr. Jason Draper was very knowledgeable and professional. I will definitely be back. I received a great deal. Thank You

Cynt

Sep 26, 2016

When I was having issues with my KIA due to bad gas, Andre suggested I just get another one. The pricing he gave was on point. I love my KIA !

Vivien J

Sep 21, 2016

I love my Kia Soul! In 2013, my oldest daughter purchased her 1st new vehicle, a Kai Soul Exclaim! I was excited for her as she drove a stylish vehicle but most of all it was a SAFE vehicle. Every mother wants their child to be SAFE. Now, I have joined the Kia Soul's family!!-Vivien J.

Syonia'New Mom

Sep 20, 2016

I came through the service dept for bad gas in my 2016 Sportage. Andre Kimbrough and Bobby Clifford saw my frustration and suggested helping me by putting me in a 2017 KIA Sportage. At first I was apprehensive because I did not want a bigger payment than I was paying. Imagine my surprise to see that the new payment was not going to send me into the poor house! The guys at Napelton River Oaks KIA will take of you!!

gmz1211

Sep 20, 2016

This is my second Kia purchase from Napleton and I wouldn't go anywhere else. John was fantastic and got me the deal I wanted. Everybody I've dealt with at Napleton has always been helpful and courteous.

Faith

Sep 17, 2016

I didn't think that I would qualify for a new vehicle bit with the help of Andre Kimbrough and Ryan I was able to go home in a new Kia Rio and give my old car to my daughter.

Sorento

Sep 10, 2016

Andre was very influintual in helping decide the vehical I should purchase and knowledgabe of his product thank u for the insite and your professionalism. I am very satisfied with my purchase.

Tay22

Sep 5, 2016

Jason was very helpful and informing me about buying my first car. He was very efficient and gave me a lot of important information about the car. I walked out with a car I'm in love with.

abiro

Sep 5, 2016

I traded in a 2005 Dodge Neon, and got a beautiful new 2016 Kia Rio. Everyone was wonderful and helped us tremendously! I'm so happy and thankful I chose Kia. Andre and Bobby are amazing!

SierraJay

Sep 2, 2016

My mother had Barabra Smith as a saleswoman and she got my mom the best deal on her Kia Soul! Very understanding and patient! Would definitely recommend.

milton

Sep 1, 2016

great job. the process wasnt as long as i thought it would be. jason did a awesome job!

Mommieof1

Aug 31, 2016

Came in feeling terrible about the car I already had. I was been pulled and tugged from ear to ear. I came in and received excellence customer service. When I say God is good, I am walking out with a new car with aWarranty. Blessings on blessings.

Neesha

Aug 20, 2016

My husband and I walked into the Kia dealership because he received a notice stating "guarantee approval" and they would work with us regardless of challenged credit. Well challenged credit was definitely my husband and I. The salesman Andre Kimbrough took our information as I sat looking like I know this is not going to work and it was going to be another NO. Andre told me to have faith and when one door closes another on will open. My husband was faithful and optimistic. I was walking around the lot as Andre came out and said " do you believe in miracles?" Needless to say we walked out with a brand new 2016 Kia Forte. Thank you Kia and big big thank you to Andre. You not only helped us but you restored my FAITH.

happywife happy life

Aug 15, 2016

My wife and I visited the dealership 2 or 3 times to get information on leasing. Cymone was friendly and answered my questions and concerns. I came in looking for an Optima which was a little more than what I expected, She showed me a loaded Forte Coupe and my wife fell in love, Finance was smooth and great, and the sales managers as well. I appreciate Napleton as a whole. What a pleasant experience!

Tuggie71

Aug 13, 2016

I went into the dealership without any expectations or hopes of getting a car period. But Andre Kimbrough calmed my anxiety and got me a payment I could afford. A new Kia Forte.

Bless bye the best

Aug 11, 2016

I love my new 2016 Kia Soul was not sure if I would get approved after shopping around and being treated very poorly my sales person Barbara took her time to help us out and was very understanding I will tell everyone I know

Willing 2 learn

Aug 11, 2016

I was I the market for min van so after shopping around I Kia was the best choice napleton is a well known brand so I bought from them my sales person Barbara smith is the best

Diehardsaintsfan

Aug 10, 2016

Martel made it very easy to buy a car. The last time I bought a car it was a nightmare they was no help and very pushy but Martel wasnt non of that he took pride in the company he works for I will definitely send people to get a car from him

Shocked and Happy

Aug 1, 2016

We visited the dealership several times and spoke with Cymone. It was well worth it. We first looked at some cars under $10,000, I didnt think i would ever groove with but somehow she got us approved on a 2016 Rio. I am in love. Thank you so much. Well worth it.

carguy1

Jul 26, 2016

Martel was great! He got me in and out I didn't spend my whole night in the dealership he was very funny and made my car buying experience real fun I'm sending my brother too him on Friday to get a deal

Mandy3840

Jul 16, 2016

Cymone was very knowledgeable and helped us get a newer vehicle in our price point with a great warranty! They had a nice variety of cars to pick from.

Lucky guy 1

Jul 9, 2016

Cymon is the best she knew a lot about the Kia Sorento that I was buy and got me in and out in one hour

Soulplane

Jul 9, 2016

Barbara was pleasant to work with on Saturday. Thank you for getting me into my 2016 Kia Soul. I really appreciate everything Napleton did for me and my son.

Mistahjay

Jul 9, 2016

Barbara Smith was excellent in her service. she was super nice and helpful. I would recommend her to anyone. It was a very easy going process.

Lunden2010!

Jul 7, 2016

Cymone was so professional from the beginning of my experience to the end. She answered all my questions and concerns and everything was done in a timely manner. I would definitely recommend this dealership and her so glad I got my 2015 Kia Rio!!!!

"Warren Fisher/"Linda Fisher"

Jul 5, 2016

It was the best experience we have ever had purchasing a car. Andre Kimbrough took excellent care of us and because of him everything went so smoothly. He was efficient and moved things along so we were not there for ever. He explained everything so we could understand. The areas were so clean and neat and the air conditioning was excellent. We were treated with respect and kindness did not strong hand us it was a pleasure buying a car from Andre Kimbrough and from that dealership.

Chas

Jul 4, 2016

This my second car I've gotten from Martel and it was great they worked with me just like last time and got me a unbelievable deal thanks again and I will be back

Petty22

Jul 3, 2016

Lucien made sure I left the dealership with the deal and car that I wanted. He helped me in a timely fashion and was very friendly. I would recommend friends to this dealership and to Lucien.

yperez6

Jul 2, 2016

Worked with Andre K. to trade in 2 cars and get 2 new ones. Whatever we asked for he tried to make happen. Worked with us every step of the way, he never said "I can't...." He got us great deals, even the rates and payments we wanted. All parties involved took us and our financial situation into consideration first and foremost. Thanks a bunch!!

Cilicia May

Jul 1, 2016

In referred my brother and mother to Lucian Coffey. He did a wonderful job. He was very patient and nice. I have bought two cars from here and want go to no other dealership. Excellent salesman!

Lovelylady123

Jun 30, 2016

I enjoyed every second of my car buying experience with Barbara. She was so uppity and knowledgeable, answered all my questions. The whole process was quick and easy. I recommend her and Napleton to everyone. I LOVE my new Sportage.

Kyla H.

Jun 22, 2016

I recently purchased a 2016 Kia Soul. I am in love with my car. I am so glad I chose Napleton Kia. My Salesman was John Perez, he was very nice, not aggressive, and helped me find the right vehicle for me as well as the best bang for my buck.

SJones30

Jun 22, 2016

I came in to trade in my vehicle. I was very unsure about the purchase at first but my sales rep Cymone Caldwell made it very easy for me. She was concerned about me and my happiness. She did not pressure me into buying the original vehicle that I wanted but knew I could not afford. Cymone was very helpful and even throughout the whole process. She was available for me at all times, even on her off day. If you are looking for someone with excellent customer service skills and is concerned about the customer's happiness, I would highly recommend that you ask for Cymone.

Fly Guy

Jun 21, 2016

Well when I 1st went to this dealership a friend of mine sent me to a guy named Martel who was great and who I ended up buying a car from him I made a mistake and came back in on his off day because I couldn't find his cell number so another good guy by the name of Alonzo who said Martel will still get Credit if some one sell the car for him. I agreed to come in even tho I didn't speak to Martel I was disrespected by the people that stepped in to help Martel in his absence. Martel end up contacting me and he fixed everything if it was not for his patients and understanding I would of never got the car. As long as Martel works there and I can deal with him I will continue to shop with Napleton Kia.

Happy j

Jun 21, 2016

It was everything my aunt said it would be she sent me to Martel because she bought 3 cars from him and she says he does good work he did just that worked hard to get me in a car and wouldn't give up into he got the sale I will be back soon to upgrade

Tra3165

Jun 21, 2016

John & Ryan were awesome to work with! Very nice dealership. I would definitely recommend! I was there for a smaller vehicle with leg room for my tall family. John knew exactly what I needed and recommended the Kia Soul. I was pleasantly surprise about how roomy it was.

Nov51991

Jun 9, 2016

Martel was fun too work with he knew a lot about the car he was selling and he took pride in his Service. Will be back

Christmas in June

Jun 7, 2016

My experience today at Kia made my year. I am super excited about my new sexy sorento ... I love Barbara for being so sweet and getting me in and out fast. Best service hands down.

amouravent

Jun 1, 2016

Barbara was amazing. I came in for an oil change an walked out with a fully loaded 2016!! This is my first brand new car and I never would've done this without her help!!! Thank you for your patience and resilience!!

Khod1

Jun 1, 2016

My car broke down on me and I was in need of a car. John Perez knew exactly what I wanted and kept my payment reasonable. I'll recommend him and the dealership because of the excellent service

Allenfam2

May 28, 2016

What can I say about Jon Perez. This is our second new car in 5 months and he was wonderful as usual. He was patient while my wife located her vehicle. He is very personable. Every time we visit, we leave with a smile. If you are in the market for a vehicle, go see Jon Perez at Napleton. You will leave very happy and satisfied with your purchase. No high pressure sales tactics. Great job.

Amy A

May 26, 2016

Martel did a good job helping me get a new car he was very professional and made me feel like he cared about my budget I will definitely do business with him again

franbu

May 24, 2016

Went for service and Louis got me in a new 2016 car. So unexpected! The car is everything I wanted and more I'm very happy Thanks so much

Netta33

May 16, 2016

The dealer was very friendly and helpf, and showed me all of the options that I had available to me for what I was looking for.

Diehardsaintsfan

May 10, 2016

Besides the jerk that 1st started working with me my experience with Martel he was very patient with me had got me a really nice deal done I will be sending my friends in

Coachvince

May 9, 2016

Visited dealership about 10 days ago took a couple test drives discussed some prices. Unfornately the numbers werent what I was looking for. I left but was not disappointed with the service I recieved from salesman Andre Kimbrough he was very professional/helpful and I left feeling satisfied with the info I recieved. After receiving an email from Andre II did little research and decided to call Andre ran a few vehicle #s by him and he and the sales manager Bobby Clifford were able to make something work, Andre gave me a call with satisfying #s and I am now driving a new 2016 Kia Sorento . Very satisfied with my purchasing experience .

A.Byas

May 6, 2016

My initial intention was to take my wife's Kia Sedona in for recall servicing, I went to the showroom to see the first salesperson that sold us the van, and met Jon Perez instead. Quick and attentive, Jon asked if I needed help, initially explaining that I was getting my wife's vehicle serviced, he inquired about me. I at once declined, however Jon asked that I give it a try (since I was looking for a vehicle) we test drove two vehicles - I enjoyed them both. He asked which was my favorite, and I chose the Soul because of its unique style. A few, not so painful hours, I was processed and driving to pick up my wife, so that we could pick up her van! Jon spent time, "kept it real," and made what could have been a frustrating experience - fun.

morrisdancer

Apr 13, 2016

Our sales consultant, Andre Kimbrough, was excellent! Very knowledgeable and professional and tried hard, along with Bobby Clifford to get us the best deal possible on a new Kia Soul!

Jim F.

Apr 11, 2016

Bob Westcott and Soloman Yemani really took care of me and my family. They went way beyond the call of duty and got us in the vehicle we wanted for the price we needed. I would recommend these guys to anybody.

steppie84

Mar 29, 2016

Michael Rodriguez , Andre and Bobby were very helpful, knowledgeable and wonderful! I had a great experience and will refer anyone to them. They got me in a wonderful car and I'm so happy! They were patient with me and didn't push anything. Thank you guys so much, I will be back!

Cheryl Scott

Mar 23, 2016

My sales consultant was Andre Kimbrough....excellent rep...he took the time and worked with me in getting me the perfect car and a great deal within my budget...I would highly recommend him if your interested in purchasing a new vehicle...go see him

Denise

Mar 12, 2016

I received excellent customer service. I walked in just for an oil change and walked out with a 2016!!! Jon made sure I walked out the door happy with my choice!!!

Ewoods0908

Mar 12, 2016

I have nothing but good things to say I walked into Mapleton Hyundai expecting to get a decent car and walked out with a great car. I have Andre Kimbrough to think for that him n his team -Bobby Clifford really help and showed me love an respect, thanks

rachiepoo1

Mar 9, 2016

Andre Kimbrough was very helpful and very professional. He went above and beyond to help us out and we love our new vehicle! He was very patient in helping us and everything that he did for us was the true meaning of customer service.

JASON CROWDER

Mar 8, 2016

THE PURCHASING EXPERIENCE WAS EXCELLENT, i WOULD HIGHLY RECOMMEND MY SALESMAN, LEE BROWN

Ed Roberts

Mar 5, 2016

I came in for a new Kia, and Alvin greeted me. I asked about the Kia Cadenza, and I could not believe everything that car does. Alvin showed me how to use the blue tooth, laser cruise control, and set up the UVO system. I still can not believe how nice this Kia is. Then his manager, Bobby Clifford, helped me get an awesome interest rate and a great deal on the Cadenza. I could not belive a car this nice is mine. I would recomdend Bobby and Alvin to all my friends and family. They gave me 5 star service. Thanks again and I will see you again for my next purchase.

Lsblawn

Mar 4, 2016

Andre Kimbrough hooked us up with a great deal on the price of my 2013 explorer. He also got us a better intrest rate. We were in and out w a nicer vehicle than we expected to get. And he was very helpful n friendly. GREAT SERVICE! Came w an awesome warnty!

Car customer service

Feb 29, 2016

Our sale person John Perez was very nice and professional. He waited for us to get out of our vehicle and allowed us to start looking so that he could notice what our interest were. He listened to all of the features we were looking for while trying to stay within the pricing we gave him. THANKS A LOT JOHN. EXCELLANT CUSTOMER SERVICE GIVEN

Queen Bonsu

Feb 28, 2016

was happy with the service very informative. I would share with friends

M.Grant

Feb 26, 2016

I have had a great experience today purchasing my new Kia. The service was speedy; I didn't waste unnecessary hours of my time. My saleswoman and I established a great rapport and succeeded in making the best option for me. I'm ecstatic!

KiaLady56

Feb 23, 2016

River oaks Kia has nothing but excellent customer service. My salesman Mark went above and beyond continued by the staff. Thank you for making my experience memorable.

trinnyma1

Feb 19, 2016

The staff at Kia was outstanding. Lucien Coffey walked through the entire process from beginning to end with me. Did follow up calls and is the main reason for me making my purchase

KendriaM

Feb 18, 2016

John was very helpful and promising with putting me in a brand new 2016 vehicle, this is my first car so I was extremely excited! I'm glad I made the decision to purchase from this dealer, I will definitely recommend to my family and friends. Thanks John!

kingken

Feb 17, 2016

Nice guy just brought my first new car. A+ my cousin referred me. I am happy to be rolling clean now. I will be back Thanks Again

Macon Rosie59

Feb 15, 2016

I came in to get my emergency brakes checked and a bulb changed. I ended up buying a new SUV. The salesmen Andre Kimbrough was very nice and informative. Talked me into buying a new car.

Rich753

Feb 12, 2016

Weathered the storm & Andrea hooked me up; driving home.It is good to find a company that cares.I will definitely recommend this dealership to my family and friends.

MsThompSon1

Feb 9, 2016

Had the pleasure of meeting associate Barbara smith and from the beginning she showed professionalism. She was up front and honest and at the end of out visit we walked out with car. The hustle she showed was warranted and payed off. Thanks Barbara for everything.

C Lewis

Feb 7, 2016

I had a appointment set up this weekend the dealership was very clean and and my sales Representative Barbara smith was the best I give this KIA two thumps up

cecebaby

Feb 1, 2016

Lucien Coffey good car salesman yeah me pick out a nice car and I will refer some people to come to you guys there yet

Adamjon92

Jan 30, 2016

Andre was a great salesman. He was very knowledgable about the cars I was looking into, and he did a great job at not pressuring me to make my decision. I would recommend him to anyone and everyone at the dealership was very helpful and friendly.

Tiffany Frierson

Jan 29, 2016

When I purchased the car, I was asked to provide a review to close the deal. I did not feel comfortable with it because good service will generate a good review anyway. I should have followed my first mind and not posted my initial review. Thank goodness for edit. I purchased a car on 01/29/2016. Unfortunately I purchased the car at night. In the morning the inside of the car was filthy. The manager Bob Wescott had called me right before I arrived to buy the car and advised the car would be clean and sitting out front. It was dirty, and the gas tank was empty and stopped on me and the sales rep in the middle of the road. The weekend after I purchased it, I had to take the car to be detailed. The Sunday after I purchased it the windshield wipers didn't work. So I had to pay to get that fixed. Currently my ABS censor failed so I brought it to the dealership for repair. They looked at it and told me they would order a part. I left with no paperwork and no ETA for the part. I came back into the shop before leaveing to ask if there was something I should be provided to show proof of what was taking place, I was just told I was in the system. I emailed two days later to confirm that the part was actually ordered because I did not feel confident that this would be done. I still have not received a response. I emailed my sales rep for copies of some paperwork from my sale to have for my records. No response. Whatever you do, do not agree to review this dealership until you are sure their customer service goes beyond the sale. The Cadillac dealer I took the car to only did a diagnostic without repair and was courteous enough to send me a follow up email. I purchased this vehicle from this dealer and no response. I am huge on customer service during good and bad. I don't feel this vehicle was ever inspected by them, because fuses and sensors should have been changed or inspected prior to delivery. I will not be patronizing them. I will also be forwarding my issues to Truecar since this dealership was marketed by them.

Ms. Brooks

Jan 19, 2016

At Napleton River Oaks Kia, came in to get my 2012 rio serviced. Was not looking to buy what is now my new 2016 Sportage, which I've wanted for ever. Thanks to the salesmen Andre Kimbrough, he was great person to talk to. He was very knowledgeable about any and all questions and concerns I may had. He lower my car payments. I was very pleased with my visit here at Kia.He was very patient with me, I'm am a person who is never sure. This is my second car from River Oaks Kia, and I will continue to come here. Thanks for the opportunity and such great vehicles and salespeople like my new friend Andre. ??

Mr A 1225

Jan 13, 2016

My wife and I just purchased a new vehicle. A new Kia Optima. Our salesman, John Perez, greeted us at the door. He was very friendly and personable. We liked him right away. He was very informative and knowledgeable. He showed us several vehicles and was patient and kind. When my wife finally picked out the one for her, he handled all the paperwork expeditiously. If you are in the market for a Kia or Hyundai, this is the place for you. Ask for John Perez...He is great.

Jasmen Mickey and Gerome Moore

Dec 29, 2015

After being discharged from a bankruptcy, my fiance knew he wouldn't be able to get a new car. But it was like a miracle when Sales Consultant Lucien Coffey called. He said that he could get my fiance a great deal and use his military/veterans discount. And that's exactly what happened. We walked out of the Kia dealership with not only a new car at a great price, but a 2016 and 4 bulls tickets! This was the best experience we've had with any dealership thus far! Don't miss out on your miracle too!

Ajames

Dec 28, 2015

Wonders expirence!!! After getting several let downs from other dealerships finally got a YES! Salesman John Perez was great! I recommend this dealership to everyone

GDarryn01

Dec 26, 2015

I took my daughter in fro a great priced used Soul. Ricky n Ryan credited our internet price and worked with us for a few days to bring documents back! Huge help my daughter needed a car bad!

Kile S.

Dec 26, 2015

I had a pretty good experience at River Oaks Kia, Sales Consultant Andre Kimbrough was exceptional in servicing my needs. As a customer I was hesitant on buying a car but Andre displayed patience and understanding as he worked with me through a few hurdles. In the end he stayed very respectful and considerate of my needs. He hooked me up with a great deal after working with his manager Bobby who was responsive to a few on my concerns and washed them right out the window. I was able to go home with a wonderful new 2015 Kia Optima LX which I am very happy with. Thank you!!Very Sincerely,Kile M. Sears

Ewheat123

Dec 26, 2015

Thx 2 Ricky and his Crew on my new Kia Soul! With God anything is possible!!! Thx so much maple ton Kia !!! Yousz r the best!!!!!

DR

Dec 26, 2015

I had a great experience at River Oaks Kia. Andre Kimbrough - sales rep was respectful, responsive and easy to work with. I would definitely recommend this dealesrship.DR

Jnunez

Dec 21, 2015

Was not expectin to trade my car so last minute had unexpected problems with my other and my uncle brought me here. Hands down great service they were able to work with me and help me out every step of the way!! No questions.

S.golembeck23

Dec 11, 2015

Ricky n Bob gave me every detail about my vehicle and Bob jus reassured Ricky words on the leading option. I left out feelin like I made the best decision possible for myself. Thanks Napleton KIA

Elveda

Dec 5, 2015

Andre Kimbrough is the BEST sales person at KIA! I recommend him if you are looking to purchase your vehicle!!!!!! Overall the customer experience was OUTSTANDING!!!!!

Shalondadon

Dec 5, 2015

Always a great experience at Napleton Kia they make your feel welcome never any pressure friendly and work with your needs and wants that best fit u I even brung in my small dog and there was no complaints Napleton Kia is like my adopted family

juicey

Dec 3, 2015

My experience with Andrew Kimbrough at Napletann Kia good experienceme found my car that I can get around and worrying about my car breaking down great he was a good salesperson

Lisa scott i love my vehicle 2015

Dec 1, 2015

My overall experience was wonderful my salesman was very nice in helping me to purchase a vehicle he worked with me all the way I love my car Mr kimbrough didn't make me feel nothing but confident and he gave me hope on buying my vehicle Mr kimbrough is such a nice man I really appreciated the kindness and his patience because buying a car can be long and drawn out but my experiance was not I really appreciate that.

Bullsgirl 32

Nov 30, 2015

Fast service and friendly employees! I was acknowledged as soon as I walked into the dealership. Andrew was professional and knowledgeable about the vehicle. The manager Ryan was very professional as well.

Carlisle,Rita 123

Nov 30, 2015

the experience was great. it's very exciting to get a new car . the salesman was awesome. I'm looking forward to driving my new car . Louis Haynes

Big C

Nov 30, 2015

I had the best experience an one of the best salesman... He helped out in so many ways and I would definitely recommend him to work with other customers

Seanjr06!

Nov 27, 2015

It was a great experience we came in and was out in just a few hours with a new car. My husband I was very happy. thanks to all the guys at kia

Ingram12

Nov 27, 2015

Ricky helped into my new Sorento I'm so xxxx happy!! On Black Friday too I couldn't of ask led for a better opportunity I fee like Ricky gave me his best options for me and it worked perfect thanks again KIA!!!!

bruce2015

Nov 20, 2015

Ricky was great very down to earth. He's real n that was the best part! I highly recommend the dealership and RICKY THANKS#!!!!Love itThanks again

Kayk

Nov 19, 2015

I had the best experience at this dealership highly recommended to all viewers my sales person was very nice,polite an he went above an beyond to get me in a vehicle that works with my budget an is hood on gas if you want a good reliable vehicle with no Hassel of a purchase visit Kia/Hyndai in Calumat City Illinois keep up the good work Lucien Coffey

Ms. Devia Ivy

Nov 19, 2015

My experience was EXTREMELY the BOMB from beginning to the end! When I say from the entry till the end I was OVERLY PLEASED and shocked because I've NEVER received such wonderful non time consuming service, I stated what I wanted test drove, went over some paperwork, car got washed went into finance and it was over, all I could say was yeeessssss I loved my team the best part was taking my picture with John and just loving him for his professionalism. Screaammming thank you KIA because I absolutely LOVE my optima and I'm glad I made this choice... #YALLROCK

Mjp07012

Nov 19, 2015

Great experience. No BS. Worked with me to get me what I wanted. Very social and engaging. Ricky was knowledgeable and put the customer first.

Ed Robbins

Nov 17, 2015

I went there for a new Kia Optima and Bobby Clifford the manager made sure I received an Awesome deal. He went above and beyond for me and I can not thank him enough.

Divinity6047

Nov 17, 2015

I came for a oil change and Antonio put me in a 2015 optima and I still was able to keep my car. Thank you

Erobb1978

Nov 17, 2015

I went there to buy a new Kia Optima, and I just had an awesome experience. Bobby Clifford made the buying experience painless, and Tim Avant finished the paper work fast. I would recommend them to my family and friends.

RH53

Nov 14, 2015

I was pleasantly surprised when I was greeted by the saleman John Perez. He was pleasant and knew about the cars and the packages that came with the cars.

Optima2015

Nov 14, 2015

Sales associate was courteous and professional. Showed interest in my needs and helped me find exactly what I was looking for. I would recommend any friends or family looking to purchase a car.

Tony

Nov 13, 2015

Jon perez, was a very helpful sales person, he gave some options ( not all ) but those were enough to make us decide what car we want, also the dealership was very generous with insentives and found the best deal for us with the banks around

Cmartinez2012

Nov 10, 2015

The salesman was awesome. He left no gray areas. He explained the details thouroghly. He completed the task at hand. The salesman definitely was knowledgable of his products. Satisfied customer

Soul

Nov 10, 2015

I give Napleton River Oaks Kia a 5 because not only was Jon Perez (my salesman) a great help, but so was the store manager. Thank you for your customer service, knowledge and devotion to your customers as far as striving for customer satisfaction

Babycome_myway

Nov 8, 2015

Everyone Here Were Friendly And They Did Everything In There Power To Make Sure I Drove Off The Lot With A Car. I Am Satisfied And Would Recommend Family And Friends

Schataan

Nov 7, 2015

It was my pleasure today working with Antonio Pearson he was very knowledgeable and patient with me today and helpful all the way throw I would recommend all my family and friends to him he a star player at napleton Kia!!!!!!!

Edavi71at

Nov 7, 2015

The dealership was helpful and informative. I walked out happy I purched there. I would absolutely recommend this dealership to anyone interested in buying a new or used vehicle.

Natasha walters

Oct 24, 2015

Carlos was great he made the car buying process very easy.

red83

Oct 15, 2015

My car saleman Lucien Coffey was amazing he really took his time with helping me make the right choice. I wasnt pressured at all it was awesome.

KeiaraT1990

Oct 9, 2015

Every time I walk into a dealership, I am put on the Edge because of the aggressive salesmen. Jon Perez is just the opposite. He put me at ease right away. I told him what I wanted and he worked with me and as a first time buyer he made sure I was clear and understood everything. I would recommend Mr Perez to anyone!! Thank you Jon for my 2013 Kia Optima SX.

Jchaney

Oct 1, 2015

My experience at Napleton Kia was fantastic! Jon Perez was awesome! Jon made sure I left with the car I wanted and within my price range. I'll definitely be a returning customer

Johnnyvalentine

Sep 29, 2015

I visited Kia on Saturday I had an awesome Experience I had a salesman named Lou very knowledgeable man very courteous he greeted me ask me how I may help me explain to him that I was looking for a car at the time he asked me what would my budget be I told him at that point he asked me for my drivers license I gave him my license you copy them came back yes me if I could have a seat for a few minutes so he can go get some vehicles to look at at that point we went outside you show me several vehicles different colors explain to me the difference between the vehicles then we test drove one of them as we were driving he was explaining to me all the different options because that the vehicle had as we returned you ask me that I like the vehicle and if so what I like to buy it at that point I said yes you say okay let's do some paperwork he offered me water popcorn why was sitting waiting louise is very knowledgeable salesperson you guys are lucky to have such a knowledgeable salesman

Amsmith

Sep 24, 2015

Jon Perez was God sent. Came to the dealer ship to get my car detail and left with a brand new car.He was extremely patient and a realist. I highly recommend if anyone is looking for a new car go see Jon Perez at Napleton River Oaks Kia.

Sher

Sep 22, 2015

John Perez helped me and my daughter out of a real mess. He did his best to make it all work. We were able to trade 2 cars in for 2 brand new cars. He gave us peace of mind. Thank you John

Tosha9/19

Sep 20, 2015

I really appreciate the service I received by Jon Perez. He was very informative and made it his job to get me the car I wanted. Again, I thank him for his awesome service.

Sonia

Sep 19, 2015

The experience was real. We did a lot of debating. John made it as comfortable as possible. He was very knowledgable and nice. John Perez

Keekeeeowner

Sep 17, 2015

I found Solomon Yemani to be very professional yet very friendly. He knew what he was talking about and he made my car buying experience a pleasure. I will definitely recommend any who is car shopping to reach out to him.

Victoria

Sep 15, 2015

I went with my sister to help her to purchase a new car. The service from Willie Mays was so Awesome. He was really down to earth and very helpful. She was able to get a car and I was able to go home with new car also!!!Awesome Salesman and gave Awesome Customer Service.

thejakobeffect

Sep 12, 2015

I was interested in purchasing a new Kia Optima. I came in with a vehicle and price in mind, but Napleton Kia exceeded all of my expectations. They gave a more than fair price for my new vehicle as well as the vehicle I traded in. Solomon provided excellent service and made the experience as stress free as possible!

Leatha33

Aug 31, 2015

I was looking for a new car and I went to several dealership looking for the best deals. Lou and Tim took the time to get me the best deal. Good customer service.

dreed1989

Aug 31, 2015

I rate this dealership excellent because John Perez worked with me to get a price that was affordable and the car that I wanted!! He was pleasant and patient. I'd recommend anyone to him!

klowens3

Aug 27, 2015

I originally purchased my first Kia Optima in 2012.. I am back for my second not only for the quality of the vehicle but also for the personal and professionalism of the Kia staff. From sales floor agents, the mechanics and the financial team every one makes your experience in car shopping a wonderful one.. and I would definitely recommend Kia to everyone I know.

mvpplayer81

Aug 26, 2015

I wanna thank Mr Solomon Yemani for his great and excellent customer service. I came into the dealership not knowing what to expect. He was courteous and very knowledgeable. He listened and understood what I wanted from the jump. Thank you solomon

amelia64

Aug 13, 2015

very helpful young man, he stayed with us late and we were able to get a new Santa Fe for a low price, and got out of our small Hyundai Elantra

DAMZELnDISdress

Aug 3, 2015

Traded my big Jeep for a smaller KIA. Very happy with the sales experience. Love my KIA. Lou understood my needs. A+++++. Will be back!

Vtek14720

Aug 1, 2015

I came into Napleton Kia because it is close to home, just shopping not actually wanting to buy a car. I was looking for something to catch my eye and the optima and Sorento both did. I decided on the optima and the saleswoman Kristyn McCormick not only helped me get the car but she made sure I got a good deal and made sure it was all cleaned up and ready to go. I'm so pleased and will recommend friends and family.

Sdiamond87

Aug 1, 2015

I'm so happy right now. I walked into the dealership very skeptical because I had been to a few other dealerships and was treated very poorly. I walked into the Napleton Kia and was treated like a human being. Kristyn McCormick was very kind and so positive, promising from the beginning she would do everything she could to get me a car. She delivered on her promise I could not be more excited. I will be recommending this dealership to everyone I know.

Charlay

Jul 25, 2015

I got a new car from kia today. My sales representative was Antonio. Great service.

Camille23

Jul 22, 2015

Ryan Clemons and John Perez at the River Oaks Napleton Kia are AWESOME!!! They helped tremendously to get me back on the road. I am extremely excited to give this great review! I will recommend this location to family members and friends.

yvonne55

Jul 21, 2015

I received assistance and great customer service from Lucien Coffee at Napleton Kia with purchasing a car for my daughter over the phone on 7/20 and in person on 7/21 and he was very professional. He was very detailed and polite. Over the phone he assisted with the application and answered all of my question and explained the warranties and process in detail. He was very patient with me. When me and my daughter went in to the dealership to purchase the car he made sure our experience and the process was smooth, professional and even fun. He set my daughter up with the perfect car for her. She brought a 2015 Kia Rio. He exemplified excellent customer service skills and I would definitely refer customers to him. Overall other employees were kind as well and the atmosphere was professional, clean and comfortable.

CJ

Jul 21, 2015

I had a wonderful tag team in assisting me on the purchase of my 2015 Kia Optium. Solomon Yemani and Lavell Clark they gave me the best deal than any other places where I was car shopping. Yes I would recommend them to anyone.

Jacro03

Jul 20, 2015

Solomon Yemani was very prompt when I made the initial contact with him about purchasing a vehicle. Upon my arrival he was very professional and explained the quality, featured, warranty and the reviews he got from past customers. He never was pushy and made the buying process as smoth and easy as possible.

caryn80

Jul 7, 2015

John Perez was easy to work with. I went in just trying to look at one vehicle being that I was not sure if that is what I wanted. He opened my eyes to a car that I did not even think of previously. He listened to me; what I wanted along with what I needed that was within my budget. Everything worked out well in the end and I am happy as can be with my purchase. Everyone I came in contact with was very pleasant and friendly. Thanks John Perez, keep up the good work!

Rashanda.booneatgmail.com

Jul 2, 2015

This was the best car buying experience ever. This was my first time buying a car. I was assisted by John Perez. He was so wise, honest and very patient. He found out what my needs were and helped me walk out with something I absolutely love!! Thank you John Perez and thank you River Oaks Napleton Kia!!!!

Kia Kia

Jul 2, 2015

Soloman Yemani is a Wonderful Salesman! He was very patient and knowledgeable! Purchasing a car from. Solomon Yemani was a wonderful experience! I plan to send friends to Napleton Kia!!

Cmiranda913

Jul 1, 2015

What I was going in for was a quote on a trade in and ended up getting a car of my choice for a super awesome price. Very friendly people there especially the salesman I had. Nothing but positive vibes and very polite service.

tkw08

Jun 29, 2015

Once the deal didn't clear, i was not treated the same i got a very rude phone call and when i tired to negotiate a price there was no change. They are great when you first get in the door but after i wasn't approved i was treated horribly. I wouldnt recommend anyone that i know. The sales rep. Was still okay.

bchantelsews

Jun 29, 2015

As a first time buyer of a new car, I was nervous about the process. Lou made everything smooth. I appreciate his honesty and willingness to help me get into a car I liked. Kia wasn't my first choice of brand but he has made me a believer. I can certainly see myself owning a Kia for life!

AU*12345

Jun 29, 2015

When you want GREAT service Totally Honest people go to Napleton KIa John Perez was the best salesman I have ever met life long Customer i will be!!!!!

Forte123

Jun 18, 2015

My co workers referred me to Ryan and he came in on his off day to sell me my car. He saved me 100 off my payments. If u need a car go sell ryan

srogers0726

Jun 13, 2015

I was very impressed from the moment I walked into the Kia dealership. I was greeted with a friendly smile from Kristyn McCormick. She offered me popcorn and water and told me to have a seat, she was happy to take care of me she was very friendly. I was sort of skeptical because I had some credit issues and she assured me she would do everything possible to get me a car . She worked diligently and hard. Kristyn went back and forth with her manager to work out the best option for me, she gave me different options on different cars she found the best car for me will low mileage a newer car then what I even asked for. I was totally impressed she did not treat me like a number she made me feel like she really cared and wanted what was best for me. I have family and friends looking for cars I am going to recommend Kristyn McCormick to them. The best car experience. ...

Keela

Jun 12, 2015

Mr. George Obas was very helpful with my first SUV purchase experience. Napleton Kia staff were great and very supportive. Love my new Kia sorento! The SUV I wanted and a lower payment. George Obas the King Rocks!I highly recommend Napleton River Oaks Kia.

pugsly17

Jun 10, 2015

Great experience, I will recommend to all my friends and family, Tim Avant in finance was great also. If want to be satisfied with your overall purchase, Napleton Kia is the place.

mrssherryl

May 30, 2015

I am a very experience car purchaser. I have brought many cars and trucks in my lifetime. Danny Jones was my sales person, very nice and knowledgeable about the vehicles. I explained that I was not there to play the number game and he took care of me. I would surely recommend Danny Jones and Napleton 's of River Oaks..

FirstTimer

May 30, 2015

The Owner or Boss (Ziggy) I think was his name is a really great guy. You can truly tell that he cares about finding the right fit for you within seconds of talking with him. Another excellent guy to work with is Lucien, he was the best salesman I have ever met, and I have been to a lot of dealerships. He cared about the price and my budget as much as I did. He literally was in my corner fighting on my behave for the best deal for me. I would recommend anyone to stop by to talk with him even if they are just exploring there options.

lashondahlms

May 26, 2015

From the moment I walked up I was greeted with a smile and a handshake. The proper questions was asked as far as budget and what I was looking for. I was shown options in my range and told in detail about some that I thought I couldn't even qualify for and I did. My mom dad son and daughter came with me and the salesman was very helpful to them. Although they didn't purchase a car this time I'm almost sure they will be back. Very impressed with the down to earth attitude understanding my hardship and still able to work with me.

brooks, vernon4310

May 22, 2015

I am truly greatful for the attention that was give to my Mother-In-Law by the salesman Lou. He really showed his customer service when he released a call to see what our desires were. He showed how patient he was and didn't force anything on us. The showroom and his area where the transaction took place was nice and clean. I would highly recommend this dealership to friend and family.

latasha72979

May 21, 2015

Danny Jones was a GREAT salesman. He was very friendly, knowledgeable about their vehicles, and funny. I would recommend him to anyone inquiring about a vehicle.

Ms. Tankson

May 18, 2015

The salesman Lucien C. (Lou) called me to come in and take a look around. He worked with me to get the best possible deal that Kia Napleton had to offer me , being a valued customer. Lou was very customer service friendly, answered any question that I had. He asked what color I was interested in purchasing. He came back in with what I call a Smoke Gray gorgeous color. while out on the test drive he was very knowledgeable of the vehicle (Sorento 2016) features and safety. Lou made sure my puchase was cleaned and filled with gas. I would recommend Lucien(Lou) to my friend to help with the purchase of a new vehicle. I love my Sorento very good investment.

Mel

May 18, 2015

Our salesman was Danny Jones and he was excellent. He was very knowledable about the prices n packages on different cars. I would definitely recommend him to others..... Great Job DANNY!!!

4passion

May 17, 2015

I received outstanding treatment at Napleton'sRiver Oaks KIA . Danny Jones was my salesman, and an outstanding one at that! He made certain to place me in the best 2015 that would fit my lifestyle and finances.I'll be taking my daughter there to purchase her truck.If you want a seasoned sales professional make certain to ask for him by name.

ScarednBroke

May 16, 2015

I was and still am scared to death about 72 months payments. Antonio and Fabien tried their best to make me feel comfortable about this experience. Fabien kept coming out with all the stops to get me in a car. I finally agreed to a Kia Soul 2013. I feel good about my decision but still scared. Good job Fabien n Antonio....

Lilmoon49

May 16, 2015

first time buyer and will buy from again A++ service Lou was an excellent salesman he was able to find the perfect car for me within my budget. Whenever I get another car I will defiantly have Lou as my salesman.

Erik Jones

May 16, 2015

My salesman Lou, did a excellent job. He found a car that was just right in my price range and just had a overall great attitude. A+ job. I will buy from again and will have Lou as my salesman.

bmcmillan4

May 15, 2015

Napleton River Oaks Kia is one of the best places to go if you are looking for a new or used vehicle. The service I received from Danny Jones and Sabian was the ultimate customer service EVER! They made my day! I was placed in a new vehicle for the first time. I always bought used cars but today i am a proud owner of a brand spanking new car!!!!!! And last but not least, thank you sooooo much for all of the great advice Zee. I really appreciated it because that was what helped me to make my final decision.

pcotne

May 14, 2015

the dealer was awesome great service good salesmanship I really want to go tell others about this one I recommend this place great place great

jamari08

May 14, 2015

Mr. DannyJones was an amazing salesman he knew everything that we asked him he was Johnny on the spot if someone I know that needs a car he got my business

sammyp

May 13, 2015

Work with Danny Jones who made my experience with him very pleasant and put me in a vehicle that was new and affordable, had no complaints. Thanks Mr Jones and Napalton Kia for helping me rebuild my life in a comfortable way.did not have to settle. God Bless you! !!

Kimmieg

May 8, 2015

The sales representative Danny jones was excellent and patient. He listen to what I wanted and advocated my desires and closed the deal. Thank you

keimoni

May 4, 2015

I went into the dealership to have my vehicle serviced, in the interim I was approached by a charismatic salesman by the name of Danny Jones. Purchasing a car was the farthest thought from my mind, and I am a true skeptic, for Mr, Jones to convince me to consider purchasing a new car speaks volumes to his salesmanship. I would recommend his excellent service hands down. Thank you Mr. Jones

Kaprice.marie

Apr 28, 2015

My experience was great. They helped me with everything and answers all my questions. I would definitely come back when it's time for another car and I would definitely recommend others to come to Kia.

DjakaHd1

Apr 22, 2015

I came to buy my first car, peter did the best he could to give me a good deal that was in my price range. Im very appreciative of his help today.

whooper

Apr 21, 2015

Loretta was the best sales person ever. I will return. I will send her all my family and friends. She made sure i got the car of my choice.

monty40

Apr 14, 2015

No worries when I dealt with Loretta hawkins. Excellent customer service. Will come back over and over and will refer others to shop at napleton Kia

MyKiaSoul

Apr 14, 2015

S/o to Ms Hawkins... She always come thru ??I would recommend any one to her'She does her best to make sure you ?? drive away!!! ??

misslg,55

Apr 11, 2015

I had such a wonderful experience at napleton kia? Danny Jones was wonderful very helpful. I'm sending everyone I know to see Mr. Danny Jones. I love my new car.

mrmpc1

Apr 11, 2015

I bought two cars from Ryan in four months he always make great deals for me. I bought a optima then I just got a Sorrento while I got my first oil change. Go see Ryan for a great deal

LoveMyKia

Apr 10, 2015

I will start with the positives. The sales people and service people were very courteous. But that is the only positive. The negatives are that they were extremely disrespectful of my time and insulted my intelligence, I made multiple trips to the dealership only to wait for hours and still not have a car that matched my needs. Also, the sales people were not upfront with pricing or other details. When I asked to see the feature sheet or what the price of the vehicle was, I was given the sheet from the car window which listed all of the features etc, but the price was torn off. AND, the guy put the sheet in front of me for all of 20 seconds then took it away. During the entire horrible process, they treated me as if they were doing me a favor. I ended up going to another Kia dealership, being treated with respect and dignity and offered a fabulous deal with a serious UPGRADE to my vehicle at a reasonable price. Everything Napleton Kia offered me was a serious DOWNGRADE from my then vehicle at a higher monthly cost to me. Buyer Beware!!!!

love and respect 33

Apr 7, 2015

I had a good customer service with Danny Jones he made me feel comfortable he offered me coffee and some popcorn he is a hell of a guy I will recommend all my friends to come to him to get a car I would like to say Thank You Danny Jones I appreciate that

MzRos

Apr 2, 2015

Mr. Jones was very police and showed great customer service toward my needs. He listened and understood the needs of me and my family. He was concerned and showed support. He showed something that could accommodate my family. He told me about the do's an dobt's of being my car and what could put me on the map toward good credit for myself. I would definitely recommend others to him. He's a great salesman

Turner, Angela 36

Mar 30, 2015

THE DEALER THAT WORKED WITH ME NAME WAS LUCIEN COFFEY. HE WAS VERY FRIENDLY, PATIENT, AND ATTENTIVE TO MY NEEDS. I WOULD DEFINITELY REFER CUSTOMER TO HIM FOR FUTURE SALES.

dpitt2

Mar 30, 2015

Had a good experience at this dealership soon as I walked through the door. I worked with a salesman named Lu and he was very helpful. I knew what I wanted before I got to the dealership and they were able to offer me a great deal on a 2012 Lincoln Navigator. I would highly recommend this place if you're looking for your next new or used car!

Broker4you

Mar 30, 2015

Awesome experience with Cortez Robinson my Salesman for life. He always gets the job done! Cortez has been my family salesman for years. He is amazing at getting the best deal for his customers and always aim to please.

mrlove59

Mar 29, 2015

When i came to have my 2015 KIA Soul to be service, i did not even consider buying another car so soon. I had just bought a 2011 KIA sorento ex for myself in October an then bought my wife her Christmas early i bought both car's from Mr Galloway. As i was looking at a 2014 KIA Sorento the salesman that i work was very good and helpful his name was Mr Lucien Coffey he was great and very knowledge of the car and job instead of a 2014 he help put me in a brand new 2015 KIA Sorento and hep me to be finance through KIA Financial he is AWSOME

peaches

Mar 25, 2015

When I went to the dealership I thought I was going to leave out disappointed again but it was just the opposite. I left out with a brand new Kia Forte and I am very pleased. Ryan Clemons is an outstanding sales person and did all that he could to assist me with this purchase. I agree with others Ryan made me feel safe and secure in both the financial aspect as well as the vehicle. I would highly recommend the dealership as well as Ryan.Thank You...Sheila

Loretta

Mar 23, 2015

Was pleasant and welcoming, if someone needs a recommendation i would feel ok with sending them to the Kia Hyundai car dealer and feel pretty confident they would be well taken care of...Thanx Danny Jones.

twylas67

Mar 23, 2015

Recently I traded my car in for a KIA Sorento. Soloman Yemani was the salesman, whom I had dealt with for my previous car. It took much of his time to help me find the right car for me. Everyone there was accommodating. I am so happy with my purchase, and thankful that Solomon was there to help me. I am impressed with the people there and will certainly return for my next car.

Eboniheart

Mar 17, 2015

Antonio has always been helpful by answering all of my questions and even calling to wish me a happy birthday. He has a loyal customer in me for life.

queend

Mar 16, 2015

Daniel is a great help when buying any type of vehicle rather its new or used...what an great sales person he is..!!thanks a lot..

mega8

Mar 13, 2015

very rewarding i was impressed by the way i was taken care of by the staff and management. I am looking foward to doing busness with them again.

Queen

Mar 6, 2015

I haven't been to a dealership that made me feel at home and didn't have my gut telling me this is shiesty before! Ryan made me feel like I was safe, and my back was covered by making sure I was covered in every area that I need to be covered with when it comes down to being covered with your car! He set out to give an awesome car for a awesome woman and succeeded the 1st try! Thankx Ryan.. Thankx Kia!

JB

Mar 4, 2015

Just helped my friends purchase a new2014 Kia Rio hatchback from RO Kia (Napleton). Pete was a great salesperson. Good experience. Thank you Peter Rogers

Greg

Mar 3, 2015

Antonio did a great and fast job at getting me financed and picking out the perfect vehicle for me.I Recommend anyone to go see him

Rolondag

Feb 28, 2015

I have never met someone so patient and dedicated to what they do. He took his time Peter was a complete gentle and explain everything very accurate. He has great costumer assistance.

Pat cooper

Feb 28, 2015

I was greeted by an extremely nice salesman, Louis Haynes who was very up front as bout my credit issues and what could be done for me. Although I was skeptical Louis got me in a 2015. Louis' s honesty was what I liked and admired most.

Chinasa

Feb 27, 2015

Ryan Clemons was a great person to work with, he is so patient and ready to work with you. He understands your needs and was able to find the best deal possible for me. He made sure, I left happy.I will always recommend new car buyer to him.

DevanteS.

Feb 25, 2015

Peter was a great help, he answered all the questions I needed answers to and I feel that he placed me with a car that fits me best. He was worried about only what I wanted and what I was interested in as a customer and he was very professional throughput my whole experience as a first time buyer I would definitely recommend more customers to shop at this KIA location and work with Peter Rogers.

Cynt

Feb 24, 2015

My payments were a big deal to me, knowing this, Louis worked with me and my trade in getting me the new car I wanted. I did not have to sacrifice on the price! The attention Louis showed to my needs was one of the reasons I am happily driving my new 2015 KIA Forte! THANK YOU LOUIS

lashanna

Feb 24, 2015

Great and fast service. Got a Kia at a nice price. Will come back in the future. Good I came in enjoy my visit got me a new car.

ronisley

Feb 21, 2015

Mr. Rogers as very nice and very understanding to our needs pretaing to get a car I would like to thank u very much for giving him this opportunity with your company. He is the perfect gentleman and very polite.

sykes

Feb 14, 2015

Eric sold me the Kia Rio I love the car Eric took his time and got me the payment i wanted snd the price was right.Thanks. Napleton Kia

Wendy Magurany

Feb 9, 2015

I had an awesome experience here. I was greeted by a salesman right away, he was a great help and i emded up buying my 2015 Soul from him. Please go see James McCormick if you stop in Napleton Kia, very nice, super helpful, and never once tried pushing something i didnt want.

Monique

Feb 7, 2015

James McCormick was an awesome Salesman. He made the car buying experience a smooth process.

john s.

Feb 4, 2015

I stopped in on Friday January 30 just looking for a used car. Salesman James McCormick assisted me. Made me feel comfortable and to my surprise got me in a New car. This is the first brand new vehicle I ever owned. He went out of his way. I will send everyone I know back there for a vehicle.

wantan40

Jan 30, 2015

Everyone was wonderful throughout my whole process of purchasing my new kia optima. Thanks to all for a job well done. On to the next.

Lorna

Jan 29, 2015

I love my sales person Kanisya she was sweet and kind I also loved Terry she was nice and fast she got me in and out right away I will be back in the future !!

billie

Jan 28, 2015

My salesperson Loretta Hawins is the best. I didnt think i would be driving of the lot with a new vehicle but i did, and the process was not long. I most definitely recommend this place.

differenttwo2atyahoo.com

Jan 24, 2015

I enjoyed this visit. My rep was patient understanding and very knowledgeable re my purchase. I would refer others. My rating 100% for Loretta Hawkins .....

Lynn

Jan 17, 2015

The process was easy, I felt comfortable and felt my salesman Mr. Polo made sure I was happy when I drove out the lot. He was thorough and I will tell all of my family and friends know to visit if they need a new ride. Thanks for the wonderful experience .

mzvonnieB

Jan 17, 2015

I had a very good experience!! Mr Haynes helped and made it possible to get me in what I wanted! I will definitely be back and sending other's!!!

Millionare7500

Jan 14, 2015

Everyone is amazing in riveroaks Kia location, Peter is such a great help and the service was extremely fast and great attitude. Also bobby was extremely helpful and knowledge able

chairmansclub

Jan 14, 2015

Amazing service from a very knowledgeable and enthusiastic sales person. But it felt more like a buddy than a sales person which it the time fly because we know this is not an in and out type of service!!!

Queenb

Jan 13, 2015

Mr.louis was very caring and his patients was very outstanding I really appreciate his time that he shared it was truly appreciated.my time at Kia was truly with a dedicated salesman

fslittle

Jan 8, 2015

Excellent Customer Service! I would recommend my sales person, Ryan Clemons, to anyone interested in purchasing a vehicle from a knowledgeable, kind and friendly employee and dealership. Additionally, the other members of the sales team were friendly and freely engaging in conversation during our visit (one made a great batch of popcorn while we were there). Prior to arriving, we spoke with Mr. West (Internet Sales) and were put in contact with Mr. Clifford who, after a brief conversation with Ryan, followed through on the assurances made via our initial phone conversation. Finally, Terry (the young lady who completed the final paperwork) was very nice and made the completion of the paperwork a breeze with her easy conversational style. Even the service department lead guy was friendly! I'm happy I came to River Oaks Kia!

cjmars

Jan 6, 2015

my salesperson Ryan Clemons and finance person Tim did a great job in securing my loan and making sure that I was happy with my purchase.Ryan was very honest and everything he promised he delivered on. My experience at Napleton Kia dealership with Ryan was excellent.my highest praise is that I would recommend anyone to come to this dealership for the next purchase.

reditright

Jan 5, 2015

I was treated with respect.the staff made me feel real comfortable .they got me in & out in 3 hours . Every thing the sale rep told me on the phone. The assured me quality work.

Sylvain

Jan 1, 2015

Decided it was time to shop for a new / used car, our first stop was Napleton Kia in Calumet City Illinois.a sales man by the name of Byron Smith approached us and asked us Did we need help.we were looking for a car under 15,000 And low miles.Byron Smith was very patient and very helpful and 8 hours later we were walking out with A 2013 Kia Forte thanks to Byron Smith.

Imani

Dec 31, 2014

Cleveland did a wonderful job in helping me get a brand new car that I love dearly. He did such a wonderful job and he has great customer service skills that I recommended him to all of my family and friends. It looks like in my near future whenever I go car shopping I will go right over to Kia in calumet city to Cleveland who I know will get the job done. Thank you so much Kia and a big thanks to Cleveland as well. You guys are wonderful.

MsShar

Dec 31, 2014

Not only was the facilty easy to reach, my experience with my salesperson was extremely delightful. He was thorough and knowledgeable about the vehicle I was interested in purchasing. Mr. Galloway took the time to ask me what was my price range, what kind of vehicle I was interested in, and even asked what color I would like. After only about 40 minutes he presented me with the perfect car for me. I wished all my car purchases was like this one. He is someone I would recommend to my friends on their quest to purchase their next vehicle.

Gail Norfleet

Dec 18, 2014

I received fast friendly service by sales rep cortez robinson. I purchased a new car with low miles and no money down!! will def refer family and friends!

brownfox4

Dec 9, 2014

I came into the dealership not expecting to drive off in a brand new car but my salesman Cleveland Galloway was more than amazing in helping me get the car I knew I wanted to purchase later on. His excellent service should not go unnoticed. You all have a great employee. Thanks again Cleveland for all that you did for me!

birdie 802

Nov 24, 2014

I am very happy with the sales man Ryan Clemons. I was very afraid to even go with out my dad because of my last experience with the dealership by the name of Martino, but Ryan was very helpful, professional and patient with me. He explained everything and now I have the car I want with a note I can afford. Thank you Ryan so much. Can't wait to get my next vehicle from you guys . I've already told my Co workers and some are ready to buy from you guys . Thanks again.

msdedra1

Nov 22, 2014

This was car number 2 with this dealership and salesman Darryl Hunt this was another excellent experience. I would come back if we need #3.

msylvain773

Nov 19, 2014

I had a wonderful experience at River Oaks Kia! My sales consultant Loretta Hawkins was not only professional, but knowledgeable and personable. She made my car buying experience simple and and pain-free. I would definitely buy from "her" again. Thank you Loretta Hawkins!

kimlashai

Nov 14, 2014

Darrell hunt was very helpful in helping me out with my first car purchase. He made the process easy and I would recommend him to anyone trying to get a new car.

tuff

Nov 8, 2014

Peter was very helpful h spent a long time with us to help us out so I thank u peter for dealing with us to day and I love the truck got me a 2015

chibrotha

Nov 1, 2014

They have great selections and very helpful sales people that will stay with you though out and work with you and give you the best deals possible

marvinzainab02

Oct 30, 2014

My time at Ed Naploton Kia, Was all I thought it would be. The staff was VERY friendly they answered all of our questions about the car we wanted to buy. Thank you so much. I have already recommended your dealership to a couple of friends and looking forward to my next time at Ed Naploton Kia.

Ezeigler123

Oct 30, 2014

Best customer Service Rep that I have experienced at any dealership is right at Napleton's River Oaks. Antonio was the best. Keep up the good work

pullman1

Oct 27, 2014

Very professional and friendly. Quality service and very informational. I will recommend this service to all my friends. loretta Hawkins is very professional.Thank you

oysterkatrina

Oct 25, 2014

James is THE MAN to go to at Napleton Kia. I'm not kidding people!!! I'd been hunting for a Kia Soul for a month in the price range I wanted and I was almost all fed up until today. I walked into Napleton Kia expecting a bad experience like the ones at other dealers I've had every weekend this month. THAT DID NOT HAPPEN! First off, we were offered coffee which was the bestest coffee in the world! Second, they (James) found a car with EXACTLY what I wanted in it. I'm pretty picky. They were able to get all of my upgrades AND have the price I wanted. It was GREAT! James definitely knew how to work with me and I thank him for everything he did. Loretta showed us how to use our UVO system and now I'm a pro at my big screen in my car! Financing is the place that I was most terrified of and our finance dude (Ray) was HILARIOUS and made the whole process of buying my first car a FUN thing! WHO KNEW THAT WAS POSSIBLE?!?! Thank you to everyone who helped me get my dream car :) VERY RELAXED ATMOSPHERE ~ NO STRESS!I'll be referring my friends and family to them!

julia65#

Oct 24, 2014

very satified with service. when i came in sales rep Mr Cortez Robinson was very nice and helpful and answered all my questions. i hope to return soon for my upgrade in the future.

jillgivens1

Oct 22, 2014

I purchase a 2103 Kia Optima at Napleton Kia , which I love such much. I m writing a review on my experience with Napleton, I will gve it an overall EXCELLENT!!! My saleman Louis Haynes was really a great person to work with, I will definitely recommend Loius to anyone I know looking for a kia. Thanks Louis. ........Jill Givens

tladie74

Oct 20, 2014

Due to credit issues I was very uneasy about purchasing a new vehicle however my experience at Napleton Kia was practically painless and I received exceptional service. Would definitely purchase from this dealership again!

ruizj

Oct 17, 2014

My overall experience at river oaks Kia was great. My attendant Loretta was very friendly and informative. She walked me through all the steps and features. Her customer service was above and beyond because she was very approachable. I would definitely recommend river oaks kia to a friend.

lpumphrey

Oct 15, 2014

I had a wonderful experience yesterday at Napleton Kia. I went in to get an oil change and headlight for my 2012 kia optima. I spoke to Mike on the phone before I got there without an appointment. He took me right in and also told me my car had a recall. During that time I stated I wanted a SUV. I'm not sure if Mike called Rob for me or Rob just happened to over hear the conversation. Rob eased many of my fears and put me in the vehicle I have always wanted. The staff here is wonderful. I met Darryl while talking to Rob about what I wanted. He was friendly and even offered me some advice although he wasn't the one helping me. Ray in finance was just as amazing. He was patient with me while I kept saying no to what he was offering. lol... In the end I got an amazing deal and it was all because the employees here are welcoming, knowledgeable, and hard working...

Jamerson1416

Oct 13, 2014

I have to say I was not feeling the greatest when I arrived because of prior experiences buying cars . However, Rob Wilson made me feel very comfortable and no pressure was applied throughout the whole process. I was very shocked when he pulled up a brand new car and said I was approved. I'd recommend him and Ray to everyone looking for an awesome experience.

valenciawhite

Sep 30, 2014

darrell hunt take a lot of time to work with me to get me a car that best fix me.great customer sevice and the financial man

muriel.coxcook

Sep 24, 2014

I had an outstanding experience at Napleton Kia, my salesman Cleveland Galloway was excellent and informative. I love my new vehicle and would recommend family and friends to this dealership.

ash9004

Sep 22, 2014

Peter was very knowledgeable about the line of cars I my price range and he worked all day to put me in a vehicle that I would love.

kimg12

Sep 20, 2014

Peter was very attentive in answering all my question. Very efficient and a nice smile. I give peter brownie points of an 8. I'm happy

bill520

Sep 19, 2014

My experience with Naples on Kia was exceptional.I would recommend them to all my friends. This is the second koa we bought. People stop us on the street to ask about them.

dvc4838

Sep 18, 2014

Thanks peter for my buick regal and good job working with me on it. When I find someone looking for a car ill make sure I send them to you

rrbarnes23

Sep 18, 2014

Loretta Hawkins was my sale person today 9/16/2014 at Napleton on Kia. She was very informative and helpful with helping me choose the vehicle I would enjoy.

SusyHilton

Sep 17, 2014

Darrell did a great job finding a reliable car that would fit in my budget. Everyone at the dealership was friendly and helpful. Ray in the finance department was able to get a better interest rate for me than the pre-approved offer I had from another finance company. Both Darrell and Ray went above and beyond. If you are looking for a car, I would definitely pay them a visit.

edwardsimmons

Sep 15, 2014

He did a great job helping me out getting a car he was on point with keeping in contact with us so great job man

roshunda

Sep 13, 2014

Mr Antonio was very helpful as well as the manager. I give kia five stars , this is the best experience I've ever had. Thank you Kia!!!!

DianeFlig

Sep 10, 2014

I purchased my new Kia Soul about a month ago and absolutely love it. The experience at the dealership was great. Ryan Clemons made sure that I was comfortable with all the features in my new Kia as well as making sure that it was really the "right" car for me. The price was great, the service excellent and the overall experience was the best I ever had when buying any of my previous vehicles. Kudos to Napleton's River Oaks Kia and to Ryan Clemons for being an excellent and very down to earth salesperson, Not easy to find in an auto dealership. DianeF

saracoss

Sep 9, 2014

He was cordial,very knowledgeable answered all my questions..explaining in detail..was very patient an all around excellent sales person. A pleasure doing business with him!!

camantha344

Sep 8, 2014

Peter was soooo helpful with the quest of finding me a car.He was patient, attentive, and very understanding of my needs. I was so luck to have found him here at Napleton kia, more salesmen should be like him.

priorface

Sep 6, 2014

Peter Rogers was very knowledgeable of the cars on the lot and very understanding of our needs. He worked tirelessly for our dealWe won.

star678

Sep 4, 2014

Pete, did a great job as salesman by listening to my needs and wants in buying a new vehicle. he was very attentive to what I wanted and he did his best to deliver.

Harnisch1

Sep 4, 2014

Mr. Alvin Locke was very helpful with us and he went out of his way to make us comfortable and that why we stayed and bought a car from him

mzcamie_68

Sep 1, 2014

This was my second time buying from Napleton, thanks to Antonio P.. He is very professional and kind. He gets the job done. Excellent service.

Jahmar03

Sep 1, 2014

Work with me even though I was undecided if I wanted to lease or purchase... He was vet patient with me and finding what fits my budget

ladyoftheyear

Aug 30, 2014

Peter was an awesome salesman. I love his attitude with taking care of business. I will send friends to him. He has the best personality ever.

Dionte

Aug 30, 2014

I really appreciated what Darrell Hunt did for me and my spouse he worked with us the best way he could and helped us out a lot and the.service was wonderful and fair. He deserves a raise because he does his job very well.

TamiaM_

Aug 29, 2014

Excelent job. Really good customer service. The service from Lorretta Hawkins was very nice she was very patient with us. She's a very nice lady.

Lxstockstill

Aug 29, 2014

Ms Loretta is AWESOME!! Give her a raise!!! She truly deserves it:-) everyone there was so pleasant and helpful and the Kia dealer team made me feel right at home. Like a person and not just for the sale or their commission bonus for the week. I give them 2 thumbs up.

conscott2015

Aug 29, 2014

I just want to commend Eric Drew Sr. on his tremendous service that he gave to my husband and I. Just couldn't ask for a better salesman. Eric was so kind and patient, took the time to show me how to operate the features in my 2015 kia sorento, i was a little nervous at first thinking i wouldn't catch on to the features, Eric patiently and slowly explained everything i needed to know, Eric is wonderful. And also i was getting an alarm done on my 2015 KIa my husband wasn't able to bring me to pick up car at dealership, Eric was ever so kind to bring me my car, talking about red carpet treatment. Eric Drew your the greatest. The staff was great also you have my 5 star rating. Mr.&Mrs. Scott

aboyd3

Aug 24, 2014

Thanks to Tim and Ryan both were the greatest and life savers. Tim and Ryan worked out a great deal with both a car that I did not dare to dream of (2015 Kia Forta), notwithstanding the best CUSTOMER SERVICE Ive seen in a long time. Not only were they friendly and patient, they knew the best product for my driving experience. They took into account my job that requires me to drive around Cook County (Chicago and Suburban area) a few times a week and my budget. With the Kia warrant coverage and eco feature I believe I have a fantastic car for a driver like me. Definitely will be referring to this dealership!!!

Nikotchka

Aug 23, 2014

Loretta was a delight to work with. She made what could have been complicated a simple and pleasant experience. Thank you very much! Will recommend you to my friends!

akgrant5

Aug 18, 2014

Loretta Hawkins is such an amazing sales consultant she was very friendly, patient and answered any questions I had.Even went above and beyond for me to get my 2015 Optima the same day. Thank you Loretta for making my car buying experience so easy. Staff was also very friendly and helpful.

GloriaEdwards

Aug 14, 2014

I purchased a 2015 Kia Optima . I look forward to experiencing the low gas mileage . I appreciate the help from Darrell Hunt, he was very helpful with a nice attitude. I would definitely recommend a friend .

Pilarnme1

Aug 14, 2014

I purchased my first car,a 2014 Kia Sorento. I was very nervous but Antonio took great care of me. He made my first time purchasing an automobile a great experience. I LOVE MY SORENTO!

tdweathe

Aug 12, 2014

I purchased my 2014 Kia Optima in February 2014. I was, at first, opposed to this brand because I was used to Lexus. Upon purchase, I have been extremely satisfied with my vehicle! I am also happy to say that it uses less gas and the service fees are much less than I am used to. I also had a GREAT salesman, Ryan Clemons. He made sure I was happy with my purchase and to this day, gives periodic checks to make sure that I am satisfied with the sale. I definitely would recommend Kia and Ryan to others looking to purchase a vehicle.

Gene Edlin

Aug 10, 2014

We were surprised to find that the car needed to have the radiator replaced, but in all probability the dealer did not know of that problem. In general we are quite satisfied with the car and pleased with the services of Darrel and his associates. The overall rating is excellent, but would have been even better if the radiator problem had been disclosed.

tarie2830

Aug 6, 2014

Peter was my seller for my new kia Rio. He was funny and very helpful. Peter got me in a car that I can afford and that was safe for me and my children.

catherine.brewster.52

Aug 2, 2014

My salesman was very helpful with helping me select my car and any additional discount available.he showed multiple vehicles with patience and it was close to time to close

bfitts

Aug 1, 2014

Ryan and Bobby took great care of me and got me a great deal on my Forte . I love it it has low miles and a sunroof thaks guys

blofosho

Jul 31, 2014

Peter was a great rep for kia. He worked we me and he got me what I need. I my opinion more car salesman need to be like Peter.

colino94

Jul 30, 2014

I was assisted by Ms.Hawkins during my visit and she did an excellent job. I was showed multiple vehicles based off my description of what I liked and they were all great.

cesarg80

Jul 29, 2014

Pete worked with me in a getting a good deal on a 2013 Santa fe.. happy with the deal.. Pete was patient with me in questions I had. Thanks Pete..

goodwin528

Jul 26, 2014

I love my salesman he is the best guy in the world, he is real cool and nice. He keep me smiling the whole time, I would bring my whole family to him that's how good he is. Thanks Peter for my new kia optima

JHayward0429

Jul 26, 2014

Peter was very patient and gave us exactly what we asked for. He did an excellent job with presentation and answered all of our questions.

wesleyan1645

Jul 26, 2014

Peter did everything in his power to get a good car for me for a price that I could afford. I really appreciate everything he did.

cpwesley

Jul 26, 2014

Worked with Peter Rogers and Andrew Mays to find a car for my goddughter. Peter and Willie were extremely helpful in finding something within our price range, and we were able to drive away with a nice Accent - not new, but close enough.

mike.torello.140

Jul 24, 2014

Ryan was excellent, I have never had a better experience when buying a new car, every aspect of the purchase went smoothly and effortlessly. I would recommend him to anyone who is looking to purchase a vehicle.

hamblinl

Jul 23, 2014

The overall experience was great! Darrell was very polite and friendly to my children..He rocks! He did what was expected of him which was to get me driving..

Lhampton11

Jul 16, 2014

Yesterday I purchased my first car. The service was amazing. Darrell Hunt helped me to find the perfect car for me. I would recommend this dealership to both experienced and new buyers.

avee2810

Jul 15, 2014

I am a first time new car purchaser and my salesman Mr. Darrell Hunt was one of the most and only professional sales persons that I have encountered. I did not feel rushed, hassled, or pressured in my decision to purchase my vehicle. After, I finalized the vehicle and price of my car, Mr. Hunt diligently prepared my purchased, Even though my mother and rest of family was there with their added advice Mr. Hunt took into consideration every concern. I am EXTREMELY pleased, pleasured, and grateful for the entire experience with the dealership especially Mr. Hunt, I can and will give my assurance I recommend this dealership and would without a shadow of doubt return to make future purchases.

Vera1986

Jul 14, 2014

I was very satisfied with the staff at the leadership and my overall purchase process. I got the car I wanted at a good price.

icemocha

Jul 14, 2014

Loetta Hawkin is extremely patient and nice salesperson.The information given about different cars was very informative.We wasn't clear about our decision making.She step in again explaining different value to us.

C Leonard

Jul 13, 2014

We have bought two cars from Cleveland and couldn't be more happy. He is a very friendly and determined person, who bent over backwards to get us a good deal. Twice!! He checks in with us regarding our cars and is always available if we have questions or concerns. I would definitely recommend this location and Cleveland as the salesman of choice!

Thomashull06

Jul 12, 2014

Great guy very helpfull and turn my car buying experience into something that was otherwise Tuning bad into something good THANKS for doing a outstanding job

trinthom1

Jul 12, 2014

First I would like to say Peter Rogers is the best salesman I have worked with thus far. HE IS AWESOME! ?? Thanks for everything Peter!

kimhodge

Jul 10, 2014

although the vehicle was marketed to me to be one thing and was something different the service was nice, bur i didnt keep the jeep

ziniacoleman1

Jul 10, 2014

Salesman was on point .he got me in and out fast. Driving a gas saver car. He worked with my price range to the perfect T.

msdedra1

Jul 8, 2014

I had a very good experience with assisting my son in buying his first car. Attentive and customer friendly salesman. We need more like them.

Titan48

Jul 8, 2014

GYour service is excellent polite and customers areTaken care very well and gives moral support to the customers With pleasing personality and very courteous

EagleRN

Jul 8, 2014

He was very helpful and honest. He was friendly and worked with you. He answered every questions you had about the car and was very knowledgeable. I recommend coming here if you are buying a car. Ask for him!

Janich

Jul 8, 2014

Came to Napleton Kia looking to trade a Mercedes for a specific jeep that we found online. Test drive went well, staff was friendly and laid back. Overall experience was good and great value.

lizzy2132

Jun 30, 2014

Peter was a very helpful young man, he help find a car that was comfortable for us. Peter also took his time with helping us fill out the paper work.

troyanna820

Jun 30, 2014

Peter was very helpful to me in getting a new car he was understanding to my car needs he always kept a smile on his face

AMD

Jun 27, 2014

I was in the market for a KIA Optima. Napleton KIA was very professional and helpful without being pushy helping me look for the right vehicle to my liking. Unfortunately, I didn't go with the vehicle they had in stock, but the staff, their communication skills, and the help they gave me in trying to get what I wanted was outstanding. I was very comfortable working with them and would recommend them to anyone.

jenher

Jun 26, 2014

I was duped into purchasing an old crappy car from Bob Rowman in Palatine IL. I had a car note and frequently I had to spend money on repairs. To make a long story short I fell behind on my car payments, the financing company ignored my pleas for help. I called someone I could Trust Cleveland Galloway. He worked his butt off to help me turn a bad situation good. He treated me with dignity and understanding. I walked out with a worry free investment, a new 2014 Kia Geo. Today I have peace of mind, I have the opportunity to build my credit. Many salesmen only want to make a quick buck without putting the customers wants and needs first. I plan to send more people to visit Napleton Kia!

ThomasGirl12

Jun 24, 2014

Ryan and Peter were GREAT!!!! They went over and beyond my expectations. They stuck by me until we found a deal that we both were comfortable with. Thanks guys!!!!

jctrailblazer

Jun 24, 2014

Pete was a very helpful salesman. He had a great sense of humor. He knew about the vehicle we wanted to buy and did everything he could to help us drive home in it.

BThompson14

Jun 24, 2014

Coming in the dealership I was not sure if I was going to walk out with a car. But Antonio was very cool and made the whole process comfortable. I now have the new 2015 optima and I'm not disappointed.

Candy2356

Jun 18, 2014

Peter Rogers was an excellent sales men. I looked at several cars until I was able to make up my mind an Mr.Rogers stood by my side patiently an made sure I was satisfied. Thank You ! Job Well Done!

Freckleface

Jun 16, 2014

Just got a new Kia optima it's so cool , I really like the color and body I recommend this car to anyone who loves to drive.

optima1981

Jun 10, 2014

I had a good experience buying my first car. No hassle or pressure from Ms. Hawkins. She was honest and knowledgeable about my new Optima. I'm very happy.

franklinprice

Jun 9, 2014

Mr Clemons is a true professional and he knows all about my new car. He helped me and my wife pick the best car for us and at a great price. I'll buy my next car from Mr Clemons without question. Thank you, Ryan.

titiat

Jun 7, 2014

Solomon did a very good job working with us to make sure we got the vehicle that we wanted For the price we want. He also made sure we were comfortable

ionaredmon

Jun 4, 2014

Everyone at the dealership was very friendly and helpful. My salesman Darrell, was very polite and helpful. Everyone worked as a team to give me the best deal on my KIA. Excellent customer service.

duke2222

Jun 4, 2014

Great salesman and very easy to talk with. Good knowledge of the business of selling automobile.Peter in my life recommend him very highly.Yes!

jortega1988

Jun 2, 2014

WILLIAM LOPEZ IS THE BEST! HE TRULY IS THE DEFINITION OF GOOD CUSTOMER SERVICE. I WOULD RECOMMEND ANYONE LOOKING FOR A NEW OR USED OR TO STOP BY AND SEE HIM FIRST. HE WENT ABOVE AND BEYOND TO SATISFY ME AND GET ME THE BEST PRICE! SUPER NICE AND POLITE GUY! THANKS AGAIN, I LOVE MY NEW KIA!!!

bbaker005

May 31, 2014

Thank you Peter very much for giving me this opportunity to have a new car and for fighting for me. I appreciate it very much.

msjulia51

May 31, 2014

Mr.Darrell Hunt was very courteous and a very good salesman. He looks out for his customers and he worked with me from the beginning until the end. He was very helpful and he answered all of my questions as well as gave me the best deal I could possibly have gotten. I am a satisfied customer thanks to Mr. Hunt. I definitely value his skills and would recommend him in the future to other family members and friends who are searching for a great deal to get a new car. Thank you Mr. Darrell Hunt, I really appreciate how you have helped me and thank you Kia as well for allowing such a great salesman to work for your company.Sincerely,A very happy customer, Julia Dickson

Carbertblakeney

May 30, 2014

Nice deal my love her new car Mrs Hawkins answer all my question nice price good service threaded we'll love the bumper to bumper l Love the car overall

mickey1948

May 29, 2014

I WAS PLEASED WITH THE FRIENDLY SERVECE THAT I RECEIVED WHEN I VISITED THE RIVER OAKS KIA DEALER.THEY WAS VERY HELPFUL IN ANSWERING MY QUESTIONS.& VERY FRIENDLY.

katbaker1293

May 29, 2014

Peter was outstanding and made my daughter's first car buying experience awesome. He is very professional and was also extremely knowledgeable. I would recommend him to all of my friends and family.

JoeMason

May 28, 2014

Darrell was very nice and helpful from the beginning. He worked tirelessly to ensure were were able to get the deal done. I had a hard time qualifying for financing, but he did not give up and thankfully so. I was able to get the car and the warranty I needed.

Martaneak30

May 28, 2014

I absolutely love this dealership.Mr.drew was very kind and went the extra mile to help me with my purchase. I also love my new car!!!

rev brown

May 28, 2014

I found my salesman to be a great help with the selection of my car his patience and courtesy stand out greatly I found him to be outstanding in his helpfulness

marie11

May 28, 2014

WOW.....ON MEMORIAL DAY... KIA HAD A GOOD SPECIAL ON THERE CARS.... I TRADE IN MY 2007 KIA WITH I LOVE SO MUCH... AND I GOT A 2014 KIA FORTE 5 ...RIVER OAK KIA... THE WHOLE TEAM WAS VERY NICE TO ME... THE CUSTOMER SEVICE IS 100% SATISFACTORY... VERY CLEAN ATMOSPHERE. VERY PROFESSIONAL SALE DEALERS... MY EXPERIENCE WITH RIVER OAK WAS SO NICE.... AND EVEN THOUGH ITS WAS A HOLIDAY... ALL THE SALE ASSOCIATE... WAS VERY, VERY, VERY, PROFESSIONAL... I LIKE TO SAY THANK YOU TO ALL FOLLOWING PEOPLE THAT PUT A SMILE ON MY FACE ON MY NEW CAR..... THANK YOU SO MUCH FROM THE BOTTOM OF MY HERAT AND I LOVE MY CAR EVEN THOUGH ITS NOT RED... AND THANKS SO MUCH FOR TAKING THE TIME AND PATIENT TO TRYING SO HARD TO FIND THE RED CAR FOR MY.... THAT WAS SO HARD TO FINE... BUT TO RAYAN CLEAMS... THANKS A MILLON THE GRAY COLOR DID WORK ON ME.... THANK YOU, THANK YOU...A LOT FOR YOUR INPUT ON THE COLOR GRAY.... I REALLY LOVE IT EVEN MORE..... IM SO HAPPY WITH MY NEW CAR....THANK YOU KIA FOR MAKING A GREAT CARS..... IM A TRULY A KIA GIRL.... I WILL ALWAYS BUY A KIA CAR...TO THE FOLOW PEOPLE: RAY MAALI, ZUVANTE MATTSON, RAYON CLEAMES, STEVE CLARK....THANK YOU GUYS SO MUCH FOR ALL YOU HELP, AND SUPPORT FOR MY NEW KIA.... THANK SO MUCH... I LOVE MY CAR....AND YOU TO BOB THE MANGER FOR HUNTING DOWN THE RED COLOR... BOB YOU HAVE AN EXTRAORDINARY GROUP OF EMPLOYEES THAT GO THAT EXTRA MILE TO MAKE THE CUSTOMER VERY HAPPY ... THE CUSTOMER SERICE IS TRULY 100% TOP RATE TO ME.... I LIKE TO SAY ONCE AGAIN... THANK YOU ALL... AND KEEP UP THE GOOD WORK.... HI GUYS.....MARIE HUDSON.... A KIA GIRL FOR LIFE...

tomobi

May 27, 2014

Peter Rogers is the man.He is just good.He will help you like he is buying the car for himself. He will answer all questions to your satifaction

Shanacole

May 26, 2014

I was really satisfied with the service i recieved. Antonio was very honest and helpful and made sure I left with the car I wanted and that was in my price range. I have recommended people to him and look forward to doing business with him in the future.

neicybwomack

May 19, 2014

My salesperson today did a great job. He helped me not only decide if I wanted the car4 but he helped me decide if I wanted the color of the vehicle. He did a great job and yes I will recommend him to other customers.

jlockette

May 18, 2014

I had a very positive experience at the Napleton River Oaks Kia with Salesman Darrell Hunt. Darrell was patient, informative and knowledgeable. He followed up with me...and went out of his way to make sure I got the vehicle I wanted....Darrell is indeed a superstar at your Dealership...very friendly, and he knows his stuff! Thank you so much Darrell for a wonderful experience....you are one great salesman and personal concern and service was awesome! You have some referrals coming! Good Job!

MsBlack78

May 15, 2014

I have to admit,I was leary, but Solomon changed that.Solomon was very helpful and I'm grateful he took the time on me.I would recommend everyone to come here for a VEHICLE!!!! It's WORTH the visit!!!!!

percyreynolds

May 15, 2014

Dan Dimitri was my salesperson and everything went smooth and I'm happy. Will recommend this dealership! I also use the service dept. here. The location is very convenient and close to home.

melanye

May 11, 2014

04/24/14I purchased a New Kia Rio on April 17, 2014 from Napleton Kia in Calumet City, IL. The last time I purchased a new car was in 2000. This was the same car I used as a trade-in. The Finance Dept: Ricky Asia and Certified Sales Consultant: Louis Haynes,Jr. guilded me through the process of finance, selecting a new car, and made sure I was VERY HAPPY. My experience was fantastic. Anyone out there who is in the market for a new car, run, don't walk to Napleton Kia. Make sure you ask for Louis Haynes,Jr. The best advertising is by word of mouth. My husband brought his Kia Optima last year from: NAPLETON KIA, CALUMET CITY, IL.

carolyn628

May 10, 2014

COMING TO KIA THE EXPERIENCE WAS VERY GOOD AND HEART WARMING ALSO PETER ROGER IS A REMARKABLE SALES PERSON I WILL COME BACK. THANK YOU

esparza5

May 10, 2014

I purchased my previous Kia from this store and they took care of me in 2010. My family has grown and we needed to get a bigger vehicle. I did my homework and Darrel my salesman and Ricky the gm took with great patience and were able to handle a deal that I felt was to my liking!!!I Based upon my experience here, I will always give River Oaks Kia first chance to sell me a car!!!

rjrcarpenter

May 10, 2014

My 2008 Kia Ronda check engine light was on so I took it in to have it serviced. While waiting in the customer waiting area, I had the honor of speaking with Mr. Ryan Clemons about basketball. I had no idea he was a sales person. I was pre-occupied with how must the service was going to cost. While looking at all of the beautiful looking new cars, I began to walk around the showroom and saw Mr. Ryan again. Now our conversation was on new cars. The Rondo was a discontinued vehicle meaning that servicing it would be expensive. My credit was not new car worthy but Mr. Clemons made it happen. He was able to get me a 2015 Sorento. God bless him for blessing me.

Teddy0320

May 9, 2014

It was the first time I purchased a brand new car and these guys were awesome. Darryl took his Time and was very nice and professional. I enjoyed working with him.

pearl1949

May 8, 2014

Mr PETER ROGERS IS THE MOST PATIENT SALESMAN IVE EVER DEALT WITH I WASNT SURE ABOUT EVAN TALKING ABOUT BUYING A CAR BUT AFTER TALKING WITH HIM IN JUST A SHORT PERIOD I FELT VERY AT EASE FOR THIS PURCHASE

abutler42

May 7, 2014

My sales experience with Martel was great! He didn't pressure me to purchase a car, he was well mannered,and I would recommend anybody to come to the dealership.

wlovedwife

May 6, 2014

Mr. Darrel Hunt greeted me with a smile and the rest is history. I am now in my new 2015 vehicle. What I appreciated most about the whole experience is that I was not told what I needed to buy but I was helped to get the car that I wanted to purchase including the very color of the vehicle that I wanted. That is excellent customer service. I felt that I was in charge of my purchase. Everyone was so friendly and helpful. I did not feel pushed or pressured. All of the questions that I asked were answered with grace and patience. The popcorn that they had there was also an added bonus and helped to seal the deal. Hum, what did you guys put in it? Just kidding. Thank you for all of your patience and time that you allowed for my husband and I And I would like to thank the financial department for make it happen too.

Lunye

May 5, 2014

The team at River Oaks Kia made me a lifetime customer. They were very friendly and helpful with my decision to own a Kia since this my first time purchasing a new car. I always purchased used cars. They let me test drive several vehicles and I was able to make a good decision. I was not rushed. They helped me to get the best finance rate available. This changed my outlook on the new car experience.

carlover40

May 4, 2014

I have bought 7 vehicles from this dealership an every one I send is always treated nicely. For all my friends that thought they couldn't get a car KIA made it happen

Mrtonygross

May 1, 2014

My name is Anthony Gross I purchased a 2014 Kia Forte. On 5/29/2014 I met Mr. Solomon , I didn't think that I would be able to get a new car . Mr. Solomon showed confidence in his ability to make it happen. I was very doubtful and I didn't want to spend all day there to here NO! Well I didn't here No but I did drive away in a new car and very satisfied. Mr. Solomon pleasant attitude and confidence will help make a believer out of all his customers. I would highly recommend him to all my family and friends to serve them. I believe he is a great asset to sales team.

percy hadnott

Apr 30, 2014

Just bought a new car peter was very helpful,and veryfriendly. He made this a very nice experience,I would not have any problem dealing with peter in the future.

Darkimperialist

Apr 28, 2014

She was great. She is very helpful, knowledgeable, honest,very informative, friendly and respectful. I definitely recommend her to anyone looking to buy a new car.Great to turn in a car in working conditions for a new one.

mcgary3117

Apr 23, 2014

Service and products where a 1 would refer family or friends to this dealership and especially Kevin. Overall good experience and feels family friendly. Most fun I've ever had buying a car.

Kmcbride747

Apr 22, 2014

This car experience was good. Loretta was very helpful and very professional. She knew what was good for me. The process itself was long but it was worth it.

myrdtr1

Apr 21, 2014

When I woke up this morning I didn't think today was THE day! My 13 year old Sportage and I parted ways. Loretta Hawkins was a great salesperson-easy to talk with, knowledgeable and conducted a smooth and very professional transaction. Terri Garcia continued the process and I was again impressed with the ease and competency of this experience. My day started off on a anxious journey of unknowns and finished with a new car! All of the staff were also very friendly and the atmosphere was comfortable. I will highly recommend Napelton Kia of River Oaks to everyone!Sincerely, Annette Wieg

dean777

Apr 21, 2014

Ms. Loretta made my visit a joy as she made me feel very welcome, she displayed a great deal of professionalism. Ms Hawkins is very knowledgeable about her job and if you are in the market to purchase a new vehicle, I personally recommend Napleton's River Oaks Kia and ask for Loretta Hawkins.

ejasso87

Apr 19, 2014

Peter assured me I would leave with an Optima and he did everything possible to make it happen. I am very pleased and would definitely go back.

medwards3239

Apr 16, 2014

Upon my visit Cleveland greeted me with open arms, he was very polite and worked hard to get me the best deal. He made sure I drove home that same day. Cleveland was a pleasure to do business with. Thanks Melissa

R.J. Wells

Apr 10, 2014

I would like for all concerned parties to know, Mr. Solomon Yemani, is a exceptional salesman. He paid attention to my desires and showed concern for my personal needs. Solomon worked with care to put me into a brand new car.

franbu

Apr 9, 2014

Ms. Hawkins greeted me with good customer service. She was attentive to my needs and questions. The service was good and surprisingly fast. She and the team did what they could for my trade in. Thanks

toyahunter

Apr 7, 2014

Mr. Antonio Pearson is an great salesman he was very up front with me, with my situation and as an first time car buyer...I almost return my car back to the dealer but when I talk to Antonio he ask me what could he do to make me keep my car, I told him and he made it happen..Thanks to Antonio I had a change of heart he's the best...with this being said I will recommend friends and family to him all any time. I've already recommend one so far he should be seeing her soon

Bonita Nunnery

Apr 5, 2014

I was very pleased working with kevin. He answerd all my questions. And i didn't feel pressured to by a car. Thank you.Bonita.

Tomorrow7553

Mar 31, 2014

Very professional attentive honest and assetive. Ryan was very helpful and also helping me setup my bluetooth that was compatible with the car my myUVO. Ryan also make sure my car was full of gas hey make sure that he tried to help me transfer things over he also took care of getting the stickers off he did that very well as well as set up the interior of the car and all of my needs were met think you ran for a great experiencesure.

Charbaby

Mar 31, 2014

We had visited a few other dealerships closer to home before we visited this facility. We were greeted by Ryan Clemons. He was so helpful. We looked at Kia and Hyundai with Ryan. After he showed us both, we decided on a Kia Sportage. We took a ride in one that we had chosen. The options, accessories and price were better than other dealerships. Ryan was professional, friendly and very informative about the Kia. We were very impressed by him. We will definitely mention his name to our friends, family and anyone looking to purchase a new car.

Dazzler

Mar 28, 2014

I came here to Napleton kia hyundai to buy a 2013 Hyundai Tuscon ltd. They gave a good deal and one their rep Antonio even picked me up from my home. I'd definitely recommend this place.

Rosilynn

Mar 24, 2014

Ryan really made a finacially painful experience easy ... He was very knowledgeable and helpful in assiting me with my purchase .. Thanx alot I appreciate it

Chi

Mar 24, 2014

Antonio was excellent. This is my second purchase with him at this dealership and I will not do business with any one else. He was honest and knowledgeable and gave me an answer for my Kia purchase. I told him my needs for a vehicles and he gave me my best options. I will recommend him to others.

Hjones12

Mar 22, 2014

Antonio did a great job finding and selling me the perfect vehicle.I will be sending him more customers.I had a great time working with him

MB102751

Mar 19, 2014

LORETTA HAWKINS WAS VERY WARM, PLEASING, AND VERY PROFESSIONAL, I WOULD GIVE ANY ONE HER INFORMATION TO CONTACT HER FOR A CAR, SHE DID A GREAT JOB

toneil1029

Mar 13, 2014

It was a great experience Loretta really is pleasant and very helpful I recommend this dealership any day if anyone goes ask for her because she's the best

Evette EVNV

Mar 8, 2014

Dan Dimitri was my salesman. I was able to trade in my 2009 for a brand new 2014 KIA Forte And everything worked out great. Would recommend.

youngct02

Mar 8, 2014

I was very satisfied with going to my local dealership. I was happy with Paulette's services. She was very professional and I will be referring my family and friends to my 'Personal' Sales Consultant Paulette A. Redden.

tiny008

Mar 7, 2014

My experience at this Kia Dealer, was of the most surprising to me from such a wonderful, caring, understanding, and hardworking Dealer Loretta Hawkins, who proved to me that people still care and care enough to know and get and give that helping hand to assist you when leaving that DealerShip with a favorable experience enough that you would recommend others to travel no matter the distance. Loretta Hawkins I thank you for my first own vehicle, as well as you're Trainee Peter Rogers, who I'm sure will be a successful Dealer, being trained by you. Loretta Hawkins and Peter RogersThank youBlanca Rios

dbrown271

Mar 6, 2014

When it came to Loretta Hawkins and her services, i thought she did a great job in making sure we got the car we wanted.

jasmine99

Mar 6, 2014

Martel was great, especially since I am a first time buyer. He made the car buying experience pleasant although it was time consuming. I have no credit so getting me in a vehicle wasn't an easy task but martel got it done.

dwhooper14

Mar 5, 2014

Loretta Hawkins is an amazing salesperson. The dealership was quick, accomodating and through. I will always be a returning customer at Kia! Thank you so much

cmkr57

Mar 1, 2014

Paulette provided excellent customer service to me. I will most definitely buy another car from her, as well as refer my family and friends to her!

Kahlilsheffey

Feb 28, 2014

This dealership was great. Fantastic service sales rep Aubrey was compassionate with my situation. Drove in with a old neon left out with a new Kia I love it. Top service :)

mondra

Feb 27, 2014

Antonio was extremely helpful and courteous. He made my buying experience very pleasant.He was thorough and patient in every area with me.I will definitely be back to buy another car from Mr.Pearson

SerethaHarvey

Feb 26, 2014

When I first walked into Napleton River Oaks Kia, I was treated as a person and not as another dollar sign. Kent Thorson made the process of me financing my first vehicle a breeze. I was able to understand all of the information that Kent was presenting to me. It took me three days to make a decision about my vehicle but thanks to Kent being patient with me, I got the vehicle that was right for me. I would recommend every one that I know to consider Kent Thorson at Napleton River Oaks Kia when purchasing a vehicle.

shatonn1984

Feb 25, 2014

My experience was GREAT! My salesperson was Antonio Pearson. He was very kind and patient. He made sure he explained everything, and answered all questions I had with no problem. He made my vehicle purchase hassle free and provided EXCELLENT customer service.

vswcar

Feb 20, 2014

Solomon Yemani was extremely helpful. He was a model of professionalism. I would recommend others to purchase Kia cars from him. Thanks, Vincent S. Williams

ChrisDuran

Feb 17, 2014

Napleton's Kia dealership was outstanding in sales, management, and finance. As a 20 year old buying a 2014 Kia Optima, my salesperson Danielle Davis did an outstanding job by helping me get the car I wanted and was unbelievably friendly. The sales manager, Bobby Clifford, also was great to work with by finding the right car for me and by working out a great affordable deal that is suitable for me. Finally, Tim Avant from finance helped break down how everything was set and by walking me through every step and explaining what everything was. All these employees were excellent and unbelievably friendly. I also thank them and Napleton's Kia for working with me and getting me into a brand new car. Chris Duran

Tiffany844

Feb 15, 2014

My salesperson Martell Johnson was great. Very friendly, well mannered and very knowledgeable about the vehicles I was interested in. Not only did he sale me a car, i sent relatives to him and he delivered just as I knew he would.

zhaynie

Feb 15, 2014

Danielle was very friendly and helpful. She worked with me to find what I wanted in a car at a good price. I was happy with the service.

latrenaphillips

Feb 13, 2014

Ms. Hawkins was very helpful and personable the experience was delightful and understanding to my needs i will be telling all my relatives, friends. To Shop At Napleton Kia in River Oak.

TanishaE

Feb 13, 2014

Ryan Clemons helped me when I initially purchased my car on 11/1/13. Two months later, he called to see how everything was going and how I was enjoying my new car! He's so personable and a great employee! I saw him over the weekend while I was getting my oil changed and tires rotated and balanced. Ryan spoke to everyone waiting in the service area by their first name and is always so cheerful and friendly! Harold assisted me in the Service Center and he was extremely friendly and helpful. There were no surprises with the price and I am completely satisfied with the service I received. Both Harold and Ryan are professional and great assets to the dealership! Each time I visit this dealership, I have a good experience and never leave feeling like I'm just another number in line.

tvance5

Feb 10, 2014

I was looking for a new car and I was referred to Loretta Hawkins. It was a great experience I'm happy with my new car and she will always have my business for many years to come!

erickT239

Feb 9, 2014

Great customer service. William was very helpful and patient. He got us a great deal on a kia sportage. Will puchase here again for sure!

Kmgslp

Feb 8, 2014

Buying a new car and trying to get the best deal can be stressful, especially when under a time crunch (due to previous car be totaled in an accident). Ryan made our experience easy and pleasant and gave us, by far, the best deal around. I've told everyone I've talked to about our awesome experience and will continue to recommend Napleton Kia (more specifically, Ryan as a salesman). I LOVE MY 2014 KIA SOUL!!

sgutier2

Feb 6, 2014

Louis was extremely helpful and went above and beyond to make me happy with the purchase of my new vehicle :) He did not stop until he found the one I was looking for and with a couple extra options

Jamika

Feb 6, 2014

My experience at this dealership was the best I have ever had. Antonio was really helpful and it didn't any time to get me in a new car. I love my new 2014 Kia Forte

mack66

Feb 5, 2014

By just entering the dealership building we were greeted with a warm and friendly welcome and smile. As we discuss what we was looking for Mr Galloway covered all details and all options to make my visit a lot more easy to make a satisfied decision and he also explained all details and in reality he actually showed us the exact car we looked at online the previous night before coming to see what you all had in stock. We felted very comfortable durning the test drive and the complete whole transaction. And to top it all 2 days later he also gave us a courtesy call to see how everything was working out with our new car. So we will highly recommend Mr Galloway to any and everyone we know or come in contact of that is seriously looking for purchasing a car. so we the Mack family would like acknowledge and Rate Mr. Galloway the highest and in our eyes a perfect rating for out visit and experience. thank you all again for your serivice and a special thank you to Mr Cleveland Galloway.

dtankson

Feb 1, 2014

Martel Johnson has great customer service. I called him and he assured me that he would take care of me with no problem, I was in the dealership no more that 3 hours and that was the test drive the clean up and the financing. Martel has a wonderful personality which is good for customer service. I would send my friends and family to the Kia dealership but only to Martel

MarioW

Jan 30, 2014

A very great experience. Antonio worked with me within my budget and was very friendly. And Ray did a great job of breaking down my rate to me and the benefits to doing such a certain way. Best experience I've ever had at a dealership. Thumbs up

Mygodisgood1

Jan 30, 2014

Martel is great knew every question I had about the car very energetic a guy name Ryan also help find the car so Martel could pick it up everyone works as a team best car buying experience I ever had thank you guys and will be sending A lot of customers

Jalliss

Jan 25, 2014

Martel was great he was my salesperson before I told him my car that he sold me was a total lost he helped me get into a new one helped me with the gap to get my old car payed off he was very respectful Ricky the Manager was also very helpful came and shook my hand after the deal was done Terri in finance was also very helpful in giving me information on protecting my investment they really treat you like family

NEWDMP2003

Jan 7, 2014

My experience at Napleton KIA was outstanding. I was treated very well beginning with Tim walking me through your online application for credit over the phone. When I arrived at the dealership, Ryan, my salesman, greeted me at the door. He was pleasant, courteous, and reassuring to me, as I had credit difficulties to overcome. Your team NEVER made me feel discouraged or unhappy. In fact, Ryan treated me royally and gave me confidence that my deal would go through the entire time I was there. I could hardly believe when he handed me my owner's manual and keys!!!! Terry in the Finance Dept. was funny and helpful. Your sales manager sealed the deal by shaking my hand and introducing himself. Ryan answered all my questions and was very knowledgeable about your products and perks. He explained features of my vehicle as I was preparing to leave and helped me set up my bluetooth and download my contacts into the phone system of the car. He even saved my favorite radio stations for me. I would highly recommend Ryan to anyone purchasing a vehicle.Thanks Napleton KIA for the excellent service and professionalism from every member of your team! I have already began referring friends to your dealership for new KIAs and Hyundais.Doris Paino

tonycandra

Nov 26, 2013

My husband and I just lost our car in a car crash and they were the 1st people we called and didn't have to look any further Ryan was amazing not only did he help us drive away with a NEW car but gave us a great monthly price.He was so friendly was helpful they all were I was amazed on how fast they worked.Most places you would sit there forever but not here not only did we not wait long we were offered drinks and popcorn.They also fully washed and detailed my car and fulled the tank.I have already told at least 7 people today they need to go there.They will work with whatever situation your in. EVERYONE NEEDS TO GO THERE

maxmercer

Nov 23, 2013

I had gone to many dealers beforehand and had not been able to get the vehicle that i needed.Solomon did a great job at getting me the vehicle that I needed and also getting me a great price.

ginn23

Nov 17, 2013

I will recommend Odeh, the friendliest sales guy I have met so far. He is willing to go out of his way to get you in the car you really like. I would recommend Odeh at Napleton Hyundai in River Oaks Calumet City anytime.

Kchico2

Nov 16, 2013

Overall good experience. Ryan was helpful and answered any questions I had. I am very happy with my purchase. I also feel as though they are available if I have any further questions about operating my vehicle.

rjwells

Nov 14, 2013

I am writing this review to inform all persons interested, my Sales Consultant Solomon is an outstanding and helpful gentleman. His patience was tested and Solomon passed with 150%. I will tell everyone how he worked to make me a New car owner. Solomon is soft spoken and most sincere

dfeenx1

Oct 28, 2013

I and my wife were very pleased with the overall customer service and professionalism of Ryan Clemons. He worked patiently and diligently with us. He inquired about how our car would be used and then matched us with the most suitable and appropriate car on the lot. I love my Kia soul.

JaredScott

Oct 17, 2013

I gave my experience a poor rating based on the fact I saw a good deal online on a car they had at their dealership so I head out there 45 minutes away and check it out. When I start looking at it I was asked where I saw the car at, I told them the website and immediately realized bad idea. I was informed that the price that website lists the car at they end up making next to nothing on the vehicle. I thought to my self well why let it be put on that website if you don't make a decent profit and started to feel bad almost about buying a car. The sales guy was not the problem he was nice and we tried to work out a deal on my trade in and the price of the car. Of course they wouldn't drop the price of the vehicle at all because of the whole website it was on and according to them they would lose money. At this point I am still happy a little confused but still liked the price of the vehicle and knew I would get more money on my trade in then what I owed. This is where the problem really starts my sales guy goes and talks to bobby of course they go back and forth saying we will give you this for your truck and you needed to put down this much as a down payment or it won't work. I felt like my truck was a down payment and I shouldn't have to put down any money after a little while longer they take my deal no money down and 10,500 for my truck on paper I initial it and great we have a deal. Truck was worth closer to 12000 but they have to make a profit too I understand. So closing on it and filling out all the paperwork I realize they are only giving me 10000 for my truck, I told the girl and she went and talked to bobby I guess and comes back and says no it was 10000 for the truck and a 500 dollar tax credit or something which was never discussed. So I go and talk to bobby about it and he starts saying where is this paper at that you guys agreed on the 10500 price and everything I realized they were trying to pull one over on me and hope I didn't notice it when I was signing the papers. He then goes on to say if you don't want the deal don't take it and he is going to lose money on my trade in and the truck is broke and crap. I'm kind of shocked now all this talk about them losing money and trying to pull a fast on me by giving me less money on my trade in then what we discussed. At this point I'm tired it's late and feel pissed off I end up finishing the paper work and leaving. Do not trust what they tell you save all paper work you initial on prices and everything and double check they give you what they said that they would. I still feel I am owed 500 dollars since that was the deal we agreed on for my trade in not tax credit money and all this stuff which I never saw anything being applied to taxes anyways so it was all a lie.

Thomasta

Oct 8, 2013

Ryan Clemons was very helpful, he knew his stuff, and was very attentive. He made my husband and I experience there great! We didn't have to wait long for business to be handled, he took care of it in a timely fashion. His attitude about his job and what he does shines through. We were vey satisfied. I gave this rating because Ryan did what was expected of him and I thought his demeanor about his job was a plus

cweed69

Sep 23, 2013

ryan was very knowledgeable and excellent in calming our fears about being a first time buyer. he made the whole process a relief and a blessing. we were very pleased with his service and his professionalism. we feel that he is a great assest to napleton's river oaks kia staff.

Madcap

Sep 23, 2013

I enjoyed working with Odeh M. Odeh in purchasing my new 2013 Kia Sportgage. He was very professional, and Iwould recommend him to anyone of my friends. Being that I had not purchased a car in over 10 years, he was very patient and walked me through the process. He showed me how to use the options in the car and was very friendly. River Oaks Hyundai Kia should be proud to have an excellent salesman on their staff. I've giving Odeh M. Odeh this rating due to his profound professionlism.

elliottparker56

Sep 18, 2013

His customer service experience was superb. He took the time to work with me and find a price that was suitable for my income. Way to Go Ryan Clemons.

l00103x

Aug 29, 2013

My experience with my salesperson Odeh Odeh was great, my questions as far as my purchase were answered to my satisfaction. Odeh was knowledgeable and if he did not know the answer he found out immediately. Thanks Odeh!

tajunay

Aug 26, 2013

Excellent sales associate...great dealership will recommend any day....Odeh made sure to stay in touch with me regarding this vehicle...and he made sure that i drove away with it....thank youuuu

Jesuscardenas

Aug 20, 2013

Everything was good and we feel satisfied with da service and da truck and we can totaly recomend you guys and da dealer Thank you

Yepsen4

Aug 16, 2013

Odeh was a pleasure to deal with. He was a hard worker who was eager to find me a car I liked. I would recommend him to anyone looking for a new car.

tamtam225

Aug 15, 2013

Odeh Odeh and Ricky Asia were awesome. I came in with another car in mind and Odeh totally sold me on the Sonata. Its awesome and has all the bells and whistles and a much better warranty. Thanks so much. I'm so happy with my decision

angieljohnson

Jun 26, 2013

I was truly please by the immediate customer care I received from the staff, most importantly Rob Wilson, he was very helpful and understanding to my needs and concerns. I gave an excellent rating because I both the facility and staff were great and Rob Wilson was the best. The after care has been great as well. I spoke with Leslie Wilson and she was very helpful in getting me the answers I needed.I would and have recommended this dealership to others..

rcasanova627

Jun 22, 2013

we have been researching and shopping for some time and realized napleton kia and their staff was the place for us. we decided that this place deserved our business because they were friendly, attentive, and very patient as we went back and forth. they are the first business that has made us feel that they were here to serve us and not the other way around. this is very rare these days. kia napleton's staff is knowledgeable and professional, all the while making you feel as though you were dealing with friends. i worked with odeh m odeh, frank odeh and ray maall. i urge anyone shopping for a vehicle to come in and see them. you will probably go home with a great car and a few new friends.

tonnitaedwards1971

May 22, 2013

I think this dealer ship was a very friendly experience, my fiance brought my 2011 kia in for service and came home with this 2014 dark red loaner kia and i loved everything about it except the color, i talk with Ode and told him exactly what I wanted and he guaranteed me that he would have it when I arrived. The process wasn't long at all and I would gladly recommend this dealer to family and friends.

Rozy42

Apr 30, 2013

I've bought from many dealerships before and I've never got everything done in less than six hours before, which left me with practically a whole day to enjoy my new vehicle. Odeh was kind, friendly, patient, and very cooperative through out the entire experience. I felt like I was working with a friend instead of a salesperson helping me to make a decision that I would be comfortable with. And he surprised me by choosing a vehicle which I might not have chosen for myself but I'm truly glad he picked for me, because I love the car it's great on gas, stylist and it fits my personality and everyone who's seen me in it says the same thing to me without me even saying how much I like it. Needless to say that if and when it comes time to trade up I will be returning to Napleton River Oaks Kia, and hopefully Odeh will still be there to assist me again.A Very Satisfied CustomerRoxanne R.Cage

mediaengineer

Apr 4, 2013

I had a very poor experience at this dealership. I felt my time was not respected. They asked for my dad's SS# before they even offered him a test drive. (my response was you need that for a test drive!) I asked about features on the car i.e. EVO Sales Guy Response: Oh that is just some sales/marketing something. We waited for and extended period of time for them to locate the color type my dad wanted since it was not on the lot. (Ok understandable if you are trying to get verbal confirmation) Then I asked for what is equivalent to a quote, a paper stating what car type and options with a price breakdown out the door. Which should have been standard fare since we went in as a Costco customer. After waiting another extended period of time more than 45 min. We get up to leave and he prints out a paper with numbers on it but it does not state what car, color, or options we would be getting for that price. Disgusted we left then the sales me runs out saying they need a deposit to get the car to there location. WHAT? When I get in the car I promptly call Joe Rizza KIA which we ultimately did business with the next day. They to had to go find the car but the process and the price was much better. I called back to Frank because initially my dad wanted to give them another chance. (I think the sales kid reminded him of my little brother). But Dad admitted later that he was so irritated with the experience he had found it difficult to sleep that night and had a MUCH better experience at Joe Rizza Kia. Frank apologized said he would try to repair the relationship and get us the car. He also promised to send the information I requested by email. (That never happened). He instead called my Dad (in an effort to not deal with me apparently) and tried to strike a "deal" over the phone still NOT in writing. Credibility is HOT to... at this point in my eyes. While FRANK is wheeling and dealing in a very car salesman style with my dad over the phone I get a call back from Joe Rizza KIA with a better price and better service. Thank GOD for competition and free market. We got the car that evening but NOT from FRANK or Napleton's River Oaks Kia. BUT we are very satisfied Joe Rizza Kia customers.

kato rooba

Mar 29, 2013

called on a car that i saw right here on cars.com and called them immediately and a gentleman named kareem answered, he was courteous and extremely helpful, he asked me if he could check the lot just to make sure the car was there before i came all the way down from naperville. when kareem called me back he told me the car was there and i asked him if there were any dings or dents on the car and he said he would check and call me back! so the second time he called me back he told me there were a couple of little marks on the hood of the vehicle but that was it. i came down the following day and was pleasantly surprised that the car was in such good shape, the marks on the hood were too small to notice anyway, i commend kareem and the napleton guys for their honesty and would definitely refer friends and family in the future!

YolandaJimenez

Mar 15, 2013

Purchased a new 2013 Hyundai Elantra and worked with Odeh M. Odeh. He is great! Very friendly, knowledgeable and answered all questions. Definitely recommend purchasing your next car from this dealership and ask for Odeh to help you with your sale!!

Acemphilly

Mar 14, 2013

All around great service and help to purchase my brand new car loved it more then where I purchased my other car where they gave me nothing but short answers there but here with Odeh M. Odeh they pretty much nailed every answer to my questions !!!

maurice42

Feb 19, 2013

I have bought several cars for Frank, it has been a wonderful, friendly experiance every time. I love this dealership; hopefully i will be returning very soon for a 2014 Sorento Limited AWD

dancamp33

Feb 16, 2013

I recently purchased a new Hyundai Elantra from Napleton Hyundai online. The process was simple and very straightforward. Napleton Hyundai gave me the best quote for the vehicle from all other dealers. I am extremely pleased with the service I received from the entire sales team at Napleton Hyundai especially Ed Napleton III himself!!!!. I will definitely be doing business with them again.

linique

Feb 13, 2013

I highly reccomend Napleton's River Oaks dealership if you are in the market for buying a new or used vehicle. The staff is friendly and courteous. I upgraded from a 2011 Rio to a 2013 Fourte and Odeh M. Odeh was the best car salesman you could ever ask for. Odeh and Ziggy Grawbowski are the best. Their motto should be we aim to please, because thats exactly what they did for me.

grace baz

Feb 1, 2013

I CAN HIGHLY RECOMMEND THE SALES TEAM I WORKED WITH AT NAPLETON'S RIVER OAKS KIA IN CALUMET CITY. I AM NOW A PROUD OWNER OF A KIA SOUL IN MY CHOICE OF COLOR AND MORE GIZMOS ON IT THEN I EVEN IMAGED HAVING. EVEN HAS A SUN ROOF!!!! THE PROFESSIONAL TEAM OF FRANK ODEH AND ODEH ODEH FROM THE SALES STAFF AND KEN MONTIJO FROM FINANCE WORKED WITH ME WITH GREAT CARE, CHARM AND HUMOR TO MAKE THIS DEAL HAPPEN. ANSWERED EVER QUESTION TO MY SATISFACTION. EVEN HAD ME MEET THE GENERAL MANAGER ZIGGY GRABOWSKI WHO TOOK TIME OUT OF WHAT WAS A VERY BUSY SALES FLOOR TO TALK TO ME. ALL IN ALL IT WAS A VERY PLEASANT CAR BUYING EXPERIENCE. IF YOU NEED TO MAKE A CAR PURCHASE I CAN EASILY RECOMMEND THIS DEALERSHIP AND ANY OTHER NAPLETON GROUP ONE AS WELL.

AlexandraPerez

Jan 30, 2013

Sales representatives went out of their way to get us the vehicle we wanted and got us a the great price on the monthly payments.

JNGallardo

Jan 27, 2013

Odeh (pronounced like Odie) was great!!! From the get-go, he made my wife and me feel comfortable. He was completely honest and open and we never felt like we were getting played. He brought in the GM (Ziggy), who was also incredibly helpful, honest and open, with none of that "let me talk to someone else in another room to wear us down crap." We never felt pressured or that anything sneaky was taking place like we've felt in other dealerships. Throughout the entire process they each shared with us their assumptions and in the end gave us a PHENOMENAL deal on a new Optima Hybrid. By the end we were so impressed we started talking to them about buying another car from them!Highly recommended, we definitely will refer anyone we know who's looking for a Kia or Hyundai to go see Odeh and Ziggy

joseph01956

Jan 9, 2013

I have purchased three cars from here and always treated right!!!! Would use them again,, friendly and always helpful. Thanks again for your help,, recomended!

Stayce

Jan 4, 2013

I have bad credit they got me in a 2013 kia forte. They were honest and worked very fast to get me in and out

aritz

Jan 3, 2013

I purchased a Kia Optima and my father-in-law purchased a Kia Rio at Arnell Kia. My husband and I saw an ad for a used Kia Sorento at Napleton Kia, we needed a 6-passenger vehicle, and Odeh was very helpful in getting us a new Kia Sorento with discounts, a decent trade-in amount for our used vehicle and pretty close to our price range that we were willing to pay for the used vehicle and threw in rubber Sorento floormats. We are very pleased with the service we received and would recommend them highly.I was a little disappointed with the fact Arnell Kia did not offer me or my father-in-law the extended Gap Insurance coverage bumper to bumper for the life of our loans and we had to purchase rubber floormats for both vehicles.

KimmiePoo28

Dec 8, 2012

The customer service was absolutely awesome!! They put me in my desired car for a reasonable price and made me a very happy camper! I absolutely love Napoleon Kia and recommend everyone that's looking to purchase, make Kia your home!

casandrared

Nov 7, 2012

After being treated badly by a few dealerships I was fed up and frustrated with car shopping. Timothy listened to what I wanted and made it an easy process. He was friendly and very knowledgeable about the Kia brand

bdaugh

Feb 17, 2012

I bought a used car there. They added a $1700 "lot charge" to the price. I told them no way would I accept this. They reduced it to $500. I went along with this because they gave me a pretty good deal otherwise. Everything else was okay. I would recommend them with the resevation, look out for extra fees.

deknow

Sep 1, 2011

I BROUGHT A 2006 KIA SORENTO IN FEB 2011 AND HAD A COUPLE OF PROBLEMS WITH IT .. AND EVERY TIME IT BROUGHT IT BACK THEY TOOK CARE OF THE SITUATION... VERY SATISFIED. WITH THE KIA TEAM...

hustler113

Aug 29, 2011

The guys at Kia were simply patient and wonderful. Kudos to Antonio who did a marvelous job of showing me what I thought I wanted and what I actually needed. I'm totally in love with my 2012 Kia Sorento. Carla G.

Cmp725

Aug 21, 2011

Great sales guy ,clean cars the salesperson knew everything about the car i wanted and very nice, the deal went fast i was in and out quick

forte27

Apr 16, 2011

I HAD A GREAT EXPERIENCE WITH RYAN AT NAPLETON KIA IN CALUMET CITY. HE WAS VERY PROFESSIONAL AND TOOK GREAT CARE OF ME!!!!!!!!!!!!!! HE FOUND THE PERFECT CAR (KIA FORTE 2011) AND GOT ME A GREAT DEAL ON IT!!!!!!!!!!!!! IF YOU ARE LOOKING FOR AT KIA CALL RYAN ASAP, HIS NUMBER IS 708 351 4169!!!!!!!!!!!!!!!!

maturner

Apr 15, 2011

My experience at the dealership was great, the sales person was very helpful and attentive, knowlegable as well, the finance person was very helpful as well and other sales reps that saw us there at the dealership, I was pleased with my car and the sale.

Fatherof3

Nov 15, 2010

I have purchased many vehicle in my lifetime. I went to Edmunds website and built the Sorento that I wanted with the options and featuresAnd the price. Walked into the dealership and I was immediately was greeted by the Greg less who was very helpful. I showed them the print out I had from the website and they did exactly what I wanted. The sales manager frank Odeh was very helpful with the financing and making sure I was comfortable buying the truck. I would definitely recommend this dealership to all my friends and family.