Used Cars for Sale at Nemer Volkswagen in Latham, NY

VWFan

Jul 15, 2015

Nemer has always been a reliable local dealer to service all our Volkswagen needs. Their friendly staff makes the experience easy to handle and understand.

jimbo

Jul 15, 2015

We visited the showroom and was quite impressed with the salesperson and your product . Show room was clean the cars were in great shape and great

Bill343

Jul 15, 2015

They have worked on my daughter's Beetle various times over the past few years. The Service Managers have always been very pleasant and helpful, particularly in dealing with a young woman's cherished vehicle.

ssipperly

Jul 15, 2015

Nemer was great at getting back to me when my current VW lease was up. Very professional! Highly recommend them for sales and service. Great job!

JimmyJoeVW

Jul 15, 2015

Both sales and service are the tops. I have my third VW from Nemer and we are happy with each one. Sales looks to make the right deal for you, gets what you want done, and is always courteous and the hustle is to satisfy the customer. Service is always polite and ready to meet your needs. Pull right in and drop your car off and take advantage of the shuttle service. Nice work Nemer

Mike H.

Jul 14, 2015

I appreciate quick and on-time service at Nemer VW's Service Center. They respect my time. In and out as promised. On-line appointment scheduling. Love the drive in service bays.

Mtremblaygap5

Jul 13, 2015

I bought a Tiguan when it was brand new in 2010. I always had the car serviced at Nemer since.My car is now over 200000 miles. I had little problems; an electronic module, a coil spring for the back suspension.This car cost me less than $0.17 / mile beside gas and insurance.So I have a good car and it's been well maintained. The service department folks have barely changed since I do business there. They have always offered their best advice and I have always felt free to take it or leave it.Some luxury brand dealers will offer more flashy show room, facilities,etc. I don't feel lost in smoke and mirror at Nemer. The service department always do their best to accomodate me.I sure do appreciate.And recommend others to try.

vwbus

Jul 13, 2015

I have owned a number of VWs- beginning with a 1972 "Bus" , but because of the various electronic improvements,on my 2014 Passat, I have had to make a number of return trips to Nemer to ask- "How does this work?" Carlos, my salesman was exceptionally helpful- if he was available. Otherwise, another person would immediately step up to show me how this or that worked. 60 years of driving will, likely, cause me to pull the car keys out of my pocket for the rest of my driving life- but I have to admit it's a great system- in theory. And by the time I master my keyless car, I may even get the best of the GPS.

Alexis2005

Jul 13, 2015

I would like to thank Carlos for all of help in getting me into the car I always wanted and the price I wanted to pay, my vw Passat!

JM

Jul 6, 2015

Had a recent excellent experience. They gave me a loaner car as I start work too early for the shuttle. Did a great job on car - very happy.

BarbN.

Jun 21, 2015

I cannot say enough about all the good things that happen when I decide to purchase/lease a car. Bob really listens to my wants, needs and desires and finds just the right car for me. This is not my first car and it certainly will not be the last car I buy from Bob at Nemer. He finds the right car, the right price and I have every confidence things will be fine. It's the little things like setting the radio to my favorite station, setting the passenger seat for my husband and setting my bluetooth up that makes a good situation great. Thanks, it makes a difference.

Keith Lezatte

Jun 19, 2015

Bob and the entire staff were wonderful! What a painless and quick experience I had. Would definitely go back to buy another vehicle in the future!

km19shel

Jun 19, 2015

Leased a 2014 Jetta and it was an extremely smooth transaction. Worked with VW credit to get the payment I wanted. Nemer's schedule free maintenance is also excellent! I would certainly do business again.

mad

May 8, 2015

They sold me tires at my last service 7500 miles ago, brought car in for inspection fail it because of one of the tires said i must of hit a pot hole and tried to sell me another tire for 167$ when i called the manager on it he started to yell at me told me if i didn't like it to leave and kicked me out of the dealership

Markdk1108

Aug 20, 2014

I decided to lease a new vehicle to keep my expenses down being active duty Military. I leased a 2013 VW Passat TDI. For a $400 payment they required $5000 down. I was told early termination was simple. A year later I decided to retire out of the Military and knew I couldn't afford a $400 payment any more. Mike O'Toole the Manager there sat me down and told me he needed an additional $2649 to turn in my car that was perfect after a year. Total for one year was $12,449. I had no choice but to put on a credit Card the additional $2649 to terminate the lease so they could turn around and sell it and make even more profit on this deal. That's $1,037.41 a month it cost me by leasing a vehicle with Nemer Volkswagen. Never Again will the get my business or Anyone I know.

baderatw

May 18, 2014

In December of 2013 my girlfriend and I purchased a certified pre owned 2010 Tiguan SE from Nemer. During the test drive I did a diagnostic on the car and found trouble codes for the fuel pump. I pointed these out to the salesperson and told them I would not purchase the car unless this was repaired. They agreed, and it was written as condition of the sale that those items would be repaired. A few weeks after taking deliver of the car I did another diagnostic and found the fuel pump codes had returned. This shows that Nemer never repaired the problem, they just cleared the codes and sold the car. So I brought the car to Nemer and explained that they were in violation of the terms of the sale, and they could either replace the fuel pump at their cost or buy the car back. They agreed to repair the fuel pump. So the car was left with them so they could perform the repair. When I went to pick the car up a week later, I found that while in Nemer's possession someone had backed the car into a snowbank damaging the back end. Nemer didn't even own up to the problem, I had to see it and point it out myself... and the damage was significant. Nemer took fault and agreed to repair the damage. So again the car was left with Nemer. A week later I went to pickup the car. Not only had they failed to properly repair the original damage, but now there is ADDITIONAL damage to my car. The new paint is too dark and doesn't match the car, also the paint has an orange peel texture to it. They failed to repair all of the chips on the hatch, and the chips they did repair on the bumper cover... they did not fill in before painting. So the divots can still be seen and felt through the new paint. On top of this poor-quality work they also managed to damage my right rear taillight. The lens has several deep gouges in it now. I was furious. Mike O'Toole offered to fix the car but I told him that I wouldn't let them touch it again since it has come back damaged every time. I told him the only acceptable solution would be for Nemer to pay a body shop of my choosing to do the proper repairs. He agreed. I left and went straight to a local body shop to get an estimate. Now Nemer is refusing to pay for the repairs claiming the estimate is too high ($1800). Mike O'Toole has stated that they will not pay more than "400 to 500 dollars" for the repair. This is completely unacceptable. They lied from the start and tried to pull one over on me with the fuel pump, then damaged my car, failed to repair it, and damaged my car again. I asked for their insurance information so I could file a claim, but they refused to give it to me. Too bad for them I found it out through other means and a claim has been filed. These people are worthless. DO NOT DO BUSINESS HERE!I posted pictures of the damage and their poor repair job on their Facebook page, but Nemer has deleted them and blocked me from posting. Obviously they feel they have something to hide.In attempt to resolve this without court, I filed a complaint with the BBB. Mike O'Toole lied in his response to the BBB and claimed they didn't cause some of the damage, damage he previously took fault for in person. He also claimed that he got me a new tail lamp but I have not received any new tail lamp. No effort has been made by Nemer to get me the part. No one from Nemer contacted me to say it was available.Update - Nemer still refusing to pay the necessary amount to repair the damage properly. Filed in small claims court and won judgement against Nemer. (IF THIS IS AGAINST YOUR TERMS, DEALERRATER, SHOW ME WHERE! I'VE READ YOUR TERMS MULTIPLE TIMES AND THIS DOES NOT VIOLATE THEM. THIS IS A FACT SUPPORTED BY COURT DOCUMENTS! REMOVING THIS MAKES IT LOOK LIKE YOU'RE BEING PAID OFF. IS DEALERRATER A SCAM TOO??) Nemer still hasn't paid. Don't do business with these clowns! Mike O'Toole lies through his teeth!Here's a lie quoted directly from Nemer's website: "#1 Rated VW Dealer in the World on DealerRater.comWow, here's something nobody else in the world can say. Thanks you our valued customers, we are the #1 VW Dealer in the World on independent site DealerRater.com. We have more positive reviews than any other VW Dealer!"They're not #1 rated in the world, not even close. In fact, they're not even an active member on DealerRater any longer!

goebelpk

Apr 7, 2014

Excellent work by the Service Department during our last service. Very friendly and helpful, and explanatory by Joshua M. Helped alot. Eric L. was very friendly and informative during our purchase. He made a big difference!

grammym

Apr 7, 2014

As a retired older person, with agility problems, I had a shopping list of criteria that I needed in a new car. The staff at Nemer VW listened to my needs and gave me considered opinions on items that I questioned in the various models I looked at. I chose a Golf wagon, and have been very happy.

AJMK

Apr 6, 2014

I was greeted within 30 seconds of arriving-my salesperson was Maria who was brand new to the dealership. 6 hrs later I was driving a new Passat. the car din't have mats or owners manuals and Maria promised she would get them. Six weeks later I still had not heard anything so went over there to find out Maria no longer worked there. Mark took over and got me manuals and car mats and explained a lot of the things that were not explained when I got the car. So far the rest of my experience has been great.

randalls99

Apr 5, 2014

The service department at Nemer VW is EXCEPTIONAL. They are always very kind and professional, they do whatever they can to accommodate your schedule and they will do the work right the first time. While this review is about my service experience, my experience in buying the care there was also very positive. Great car, great service, what more can you ask for??

Jimhl

Apr 5, 2014

Nemer from Sales to Service is 2nd to none-Everyone is always pleasant we have a 2009 Pssatt that is the best car we have owned no problems just change the oil and filter that's it. 34,000 miles and still have 5/32 of thread left on the tires. the only vehicle we have owned that we can get to Buffalo NY from Plattsburgh NY 420 miles and not have to refuel to get there and still have better than a 1/4 of tank left.

sheilaigh

Apr 4, 2014

I purchased a brand-new new Jetta Sportwagen from Nemer Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, for more than 15 years, one of the best cars ever made! That said, the Jetta Sportwagen I bought from Nemer is marvelous, living up to all high expectations I had for it, and the sales experience could not have been better! Sales Manager Mike O'Toole and my salesperson, Bill Varrone, are first-rate in every respect. While usually no service or repair is required in the first year, I did pick up a nail in one of my tires. The car's notification system told me right away there was a problem, and I took it in to Nemer's service department (Josh Masiglia), where the problem was identified and repaired successfully. I recommend Nemer Volkswagen sales and service in Albany (Latham), New York very highly. The Nemer dealership has made my new car purchase an excellent experience indeed!

johnbutton900

Apr 4, 2014

Great people to do business with... we've been customers since our Super Beetle in 1975! The service is top-notch and scheduling/followup is very easy.

SRonsani

Oct 15, 2013

Never in my life have I walked out of a dealership completely in awe of the horrible service that was provided. I wasn't treated like a customer should have been treated. We couldn't come to an agreement and things did not work out. In an attempt to leave the building, I was blocked from exiting. I had to walk around the sales person to even reach the door. I was constantly harassed while trying to leave and enter my vehicle. Two sales men followed me out of the building yelling and cursing at myself and another individual who was with me.Nemer VW, is this how you expect your employees to act? Cursing and harassing customers who have been loyal to your dealership in the past? I am appalled at the type of service that was provided. You should be ashamed to allow your employees to act the way they did.

Mtx9500jh

Oct 15, 2013

This was the worst car buying experience. The salesperson was degrading and very pushy. Attempted to leave to shop around and the salesperson would not move away from the door. I would never recommend anyone to go here or deal with this dealership. Poor customer service for a business who is required to deal with the public everyday. Please keep this in mind when shopping for a new car.

bayboy888

May 28, 2013

Today my wife and I were just browsing at Nemer Volkswagon to get some ideas about the VW Jetta. Salesman Dan approached us and asked us if we had any questions and we explained to him we were potentially in the market for a new car or lease and just wanted to browse. Dan said take your time and let me know if I can answer any questions for you. After about 30 minutes of browsing we approached Dan with several questions about the VW Jetta. Dan was very knowledgeable about the model we looked at and explained the difference between buying a new car vs. leasing a new car. My wife and I were very impressed with Dan's no hassle sales approach that we actually ended up leasing a car from Nemer. Thanks for the great experience.

mcloud

Nov 15, 2012

Be sure you are aware of what specific services are to be done and their cost before you sign off on them; ...what you thought was just an oil & filter change could include other, unexpected items .What is listed in your Owner's Manual differs from the dealers' service brochure. Ask questions. i.e.; The BG additives are unecessary in a normal-service passenger vehicle. Dealer should do a better job of communicating with the customer. This is probably the case with many dealers... they are in this busines to make a profit, afterall. Overall, I am please with Nemers' care of my 2009 Tiguan, and would recommend them to others.

Dave2002

Oct 8, 2012

have been shopping for a used Acura RDX on cars.com; this dealership had one listed that met my search criteria. Inquired about it via the website and I was quickly connected to a customer relations person at the dealership by email. We then exchanged half a dozen more emails, she assured me the car in question was available (after first stating the Acura MDX was available, she corrected herself quickly when I told her that was not the model I was interested in). I stopped by the dealership after work and had to wait only a few minutes before meeting the customer relations person, who seemed a pleasant and attractive young lady. She lead me to a desk and started explaining that she just wanted to go thru a series of questions to determine what attributes were most important to me in a car, and at that point I stopped her, explaining that I had done all that already and knew specifically what I wanted. That pretty much ended the conversation; although she remained pleasant, she called to a young sales consultant, telling him my name and explaining I had done my own research, and could he show me the car in question. The consultant made a show of pretending to find the keys to the Acura for quite some time before finally admitting it wasn't there and he didn't know where it was before trying to convince me to consider other options they had available. Typical bait and switch nonsense, I wonder how often that works. Had they been upfront or remotely straightforward I would have considered other vehicles they had on the lot, but as it is you leave the place knowing better and feeling used. What could have been a simple sale; I am purchasing within a week, turned into a disappointing and dishonest waste of my time, clearly what I will tell anyone I talk to about it. Won't consider doing business there again -

eeinbin1

May 21, 2012

had my Jetta in to another local shop for a large repair...didn't trust it so brought it to Nemer. They did the same repair - quicker, less money, and overall much better experience than I could have hoped for! Thank you!!!

hamptond

May 21, 2012

Fred Jacobs is a good guy to do business with.He communicates the problems from the mechanics in an easy to understand way.He is fair and I don't feel as though he is trying to push extra services like some garages do.I get the feeling that he genuinely tries to help your situation and not just get it done with.

abaldwin42688

Apr 16, 2012

Chris was so helpful in helping me pick out a new vehicle. It was my first experience buying a new car and I was thrilled with the outcome. He wasn't pushy and he let me drive the car around and decide if it was for me. We liked him so much and thought his customer service skills were so outstanding, that we decided to buy a 2nd car for my fiance 2 days later. There was a lot of paperwork and correspondance that needed to go into my fiance's purchase, and Chris stayed on top of it and called every day with updates. He also called to let us know that we had forgotten a "good luck charm" in our old car. My experience with Nemer was amazing and I have recommended you guys to everyone I know that is considering a new vehicle. Thanks so much Chris, we are thrilled with our purchases! Can't wait to go on some roadtrips to the ocean this summer with the sunroof open! :)

zeestersan

Apr 9, 2012

My last 5 vehicles have been VW's and 4 of them have come from Nemer. I actually bought 2 vehicles in Dec because my wife and I are both VW people. They have always been friendly and accomodating in the sales dept at Nemer and the service dept is very good, as well. I enjoy my VW's and the experiences I have had at Nemer VW.

sarah020691

Apr 2, 2012

Everyone went out of their way to help me find a car that was right for me and in my price range. Even after I bought my car I could still go to them with questions. I've had my car for almost a year and they still send birthday and christmas cards. I would highly recommend this dealership.

1stVWGolf

Apr 2, 2012

I purchased my new 2011 VW Golf TDI in July 2011. I drive a lot, so I've been in for three service visits, a recall, and a complimentary detail service.My service visits were bumpy to say the least and my recall was fine - once it was actually done.My first service I dropped the car off and when I returned, I went to the cashier's desk where a sales person was using the phone. I stood there unattended for about 15 minutes while he tried to close a sale. After he hung up he asked if I was being helped. To that I replied "no" and that I was picking up my car. He then retrieved someone to assist me and she didn't appear to have any idea what was going on. Apparently I was supposed to go to the service desk and have them walk me to the cashier - a process that no one explained to me. A "welcome walk through" would have been nice so I'd know what to expect upon servicing my vehicle.When attempting to schedule my recall appointment (online) I made the appointment at least two separate times only to receive a call the day before advising that the part wasn't in and to try next week....which I did. Eventually I told them I'm not going to keep scheduling the appointment until you have my part. You call me when its in. That call never came and I had to follow-up again. I finally made the appointment and took the car in. When I arrived I was told it would take about 45 minutes, so I waited. Pleasantly, the service took less time and I was on my way.My 20k service was terrible from a service advisor status. I made my appointment for Saturday morning. I dropped my car off about half an hour early. I was told it would be a couple of hours. So two hours after my scheduled appointment I called to check in. I was told it was in the technician's bay and would be another 30-45 minutes. So I killed a little more time then had my husband drop me off at the dealership. When I arrived, I made sure I told the service advisor that I was there and would be in the waiting area. Another 45 minutes passed before my car was ready. It was at the dealership 3 1/2 hours on a beautiful Saturday - while I was killing time since I don't live close to Nemer. I was incredibly irritated because the service advisor did a poor job of setting expectations. Had I known it would be 4 hours from the time I left my car, I would have gone home and not wasted my day waiting around. to top it off, I had washed my car before taking it in for service and when I got home I noticed grease marks on my car - along both sides of the hood. That was unacceptable.After that service I waited for a survey to come to my email. It never came. So I drafted an email to Anna Halpin, the General Manager outlining in detail the events of my 20k service. Anna responded almost immediately and set up a time to discuss the issues in detail. She assured me that she appreciated my feedback and would take steps to correct the issues. She also offered to detail my car to remove the grease.She made the appointment to detail my car and told me to see Ryan Burkhard when I came in. Upon my arrival, Ryan was ready for me, extremely efficient and had me on my way quickly. He called to let me know when my car was finished. When I returned, we exchanged some small talk and he was very personable. Evan Smith brough my car out for me and it looked fantastic. Anna, Ryan, and Evan went the extra mile to make sure I was happy and wanted me to know I could contact them at any time. Ryan let me know that he would be my dedicated service advisor going forward and he wanted to ensure I was pleased with Nemer's service.Anna followed-up after the detail service to ensure I was satisfied. I let her know that Ryan and Evan were excellent and that I was happy. She gave me her cell phone number and said if I ever had another issued to let her know. She hoped that the changes she had implemented would improve service and was counting on me to let her know either way.I appreciate that they cared enough about their customer to look at the gaps and implement improvements. I assured Anna that I would return for my next service and provide her feedback.Prior to discussing my concerns with Anna I was ready to find another dealer to service my vehicle. At this time, I'm going to stick with Nemer and hope that things will be smooth from here on out.

bizehoneyb

Mar 31, 2012

Fred in service is always pleasant and takes care of all of my car needs.Whenever I need an appointment, he always gets it taken care of for me and works around my crazy erratic schedule.

dmarie0428

Mar 30, 2012

Absolutely the best sales/service experience. I had been looking for a new car for almost a year when I first went to Nemer, Josh was the salesman who first approached me, I explained what I was looking for and that I had already looked at several other makes of a "smallish" SUV but just didn't really like any of them. He showed me the 2011 Tiguan, I fell in love with it but honestly continued to look a bit more. Not one other vehicle compared ~ I just loved the Tiguan. So my husband and I came in to see Josh a few months after I had first looked. I was so surprised he remembered me .. my husband told him he was more than impressed with the way he treated/dealt with me when I came in. The pricing was so reasonable and the entire buying experience was so easy ~ that day we walked away with my new car!! Needless to say, Josh was great to deal with very knowledgeable and professional. I have since had my "baby" (It's blue ~ my daughters have named her the Indigo Crusader) for just over a year, she has been in for 2 oil changes and a blown fuse in the steering wheel. The Service team has been nothing but great!! The guys in Service have also been so patient with me and the several questions I have had regarding various features on my car ~ they make me feel like no question is ever a bother and certainly not a stupid thing to be asking. Everyone there is always very respectful, polite and so easy to deal with. Every time I have come in I have been met with "good morning" and when I leave, with "have a nice day" And on every one of those occasions Josh has made it a point to stop what he's doing and come over just to say hi...I also got a hand written Christmas card from Josh ~ little things go along way ~~ FANTASTIC EXPERIENCE ALL AROUND !! ... Denise Hopkins

richardhead234

Mar 30, 2012

Very accommodating is making a service appointment, even on short notice. When I wait for routine work to be performed, I am in and out very fast and the work is done right the first time. When I have questions, they take the time to listen provide complete answers.

tasha1

Mar 30, 2012

This is my second Jetta I have purchased from Nemer with Bob as my salesman. I have been very pleased with him and the service department.

fastwalker

Mar 21, 2012

Although Nemer Volkswagon is large dealership, from the moment I walked in I didn't feel overwhelmed and insignificant. I was warmly welcomed by Bob who took an immediate interest in making sure I would be happy with the vehicle I selected to lease. Nemer has a great selection of Volkswagons to choose from and their prices are lower by comparison to other dealers in the region.

BarbN.

Mar 20, 2012

This was one of the easiest auto purchase I have ever made. Bob took the time to really listen to our needs and then found a car with just that. When I turned on the radio, it was already preset to the station of the car I had just traded in. A little thing for sure but it sure went a long way.

HappyRoutan

Mar 9, 2012

Purchased a 2011 VW Certified Routan. Loved the features and options and they made the price work and gave me 3k more for my trade (VW) than the other dealers offered without increasing the price of the vehicle I purchased. Great finance rate too, only 2.9 for 60! Thanks for bearing with me, I'm know I'm picky and a major p.i.t.a.

kmmatney

Mar 5, 2012

This dealerships referral policy sounds great but in reality is terrible, they say if you refer customers to them you get a check for $300. We have referred three seperate people who have all bought cars and no referral bonus. After calling to inquire about why I have not recieved any referral bonus, they have numerous explanations for why we are not eligable. All three people we referred there made sure to mention our names and the referral program. I will not recommend anyone else to this dealership.

noahadams1

Feb 27, 2012

I was very happy with the overall process in buying my 2012 Jetta at Nemer. The sales staff was very friendly and helpful. We worked with Scott and he was great and very patient, especially with our two little kids!

paulex7920

Feb 9, 2012

Well I wanted to buy s new VW and after deciding to buy a 2012 VW Eos, I began the Haggeling process, I contacted two other local dealers with my specifications for the Eos. trim level, color, etc. I then approached each dealer and told them that it did not matter who sold me the car and that it came down to dollars and cents and the best price that I would get for my trade (2008 VW Passat). Nemer would not give me a written quote. and, I might add neither did the other two dealers. I did get verbal quotes from the other two. The deciding factor would be the trade in amount that I would receive. Nemer VW told me to come in with my best offer and that they would beat the competitors offer. Well, I went to a dealership in Defeestville and while I was there the salesman from Nemer calls me and tells me that he will beat the offer that I just got. so here it is late afternoon in rush hour traffic and Nemer wants me back in Latham to "do the deal" as they put it. Now I drive all the way back over to be there before they close. The kid takes my car for a test drive and loves it. He starts to write the deal and then some other guy with a bad attitude comes over and starts to pick apart my trade and say that its not worth the money that was agreed upon! I now see where this is going to go. obviously they were going to attempt to get more money out of me to make the deal. I was pissed at this point and told them this sucked and I left. I went to Langan VW and bought my Eos for $3000 less then Nemer wanted and I got the trade in value that I was quoted. No shady deals no card tricks, just an honest deal, GO LANGAN!!!!!!

fondsang

Feb 8, 2012

The new car buying experience was one of the smoothest and easiest ever. Test driving was convenient - they even brought a car to us to drive for the weekend. Great experience! And the pricing was easy & good too.

karen chichester

Feb 7, 2012

Mike is a great guy, he tried to do the right thing the first time around, because I told him I was not playing games. Give me the car for this price we would have a deal, but the first manager tried to get more money out of me. It did not work, but I ended up with what I wanted and needed to get into my new car! Thanks Mike for going out of your way for me :) All other experiences were great.

Demous1

Dec 14, 2011

Very friendly, helpful, did not push me to buy a specific car but instead helped me buy the car I was looking for. Very helpful. Would definitely recommend this dealership

Tphoefer18

Nov 29, 2011

Everything went pretty smoothly and they didn't play the games that most dealers do (or as much anyways). The most negative part was that no one offered to show me the car I was leasing until after I had signed the papers. Additionally, they offered me a lease protection program, but not until I was already there to sign the papers, would have been nice to have some time to think about it. Other than those two things, the experience would have been perfect.

battah

Oct 6, 2011

Nemer VW in Latham: They were beyond AMAZING. I was met outside as soon as I drove in. They asked me everything under the sun to ensure I got exactly what I wanted. They went above and beyond. They left nothing to the imagination. The prices are reasonable.

Sulax30

Sep 29, 2011

I bought a 2011 GTI from Nemer. 2 months later I was in a car accident in which a Jeep Grand Cherokee took out the entire passenger side of my car. I have to say VW really lives up to what they preach. I was amazed with how the GTI ultimately protected me. Long story short, I had a very painful 2 week dealing with the insurance companies. What saved me was a honest man in the Nemer Queensbury Autobody shop by the name of Steve M. If it weren't for his diligence with seeing that my car really was a total loss I would have ended up with a car that had a bad title. Thankfully, I won the battle with the insurance companies and was able to get my car to be a total loss. Sales was (maybe) fortunate to see my shining face again! I decided not to go with another GTI only bc of practicality and living in the Upstate Snowy area. I now have a 2012 Tiguan and it really is so fantastic! The Sales manager(s) were great! My sales guy, Mike G. was awesome. He's cool and down to earth which to me, is a great quality to have as a sales guy. Everyone was patient and was willing to work with me in getting me into a new VW fast!Truthfully, I am so happy to own a Tiguan. It's a fantastic car and Sales made it happen.Thank you Nemer.

AlbanyAirport

Sep 20, 2011

This dealer is VERY expensive because they sell so few cars. High pressure sales techniques and inappropriate tactics like a "fake car pricing web site". Awful. I am so discouraged that I bought a car from Nemer Volkswagen. The car is fine but the dealer refuses to make good on ANY of the "We Owe" items that were damaged and agreed unacceptable. Sold the car and completely turned their back on us.

awduso

Sep 14, 2011

The worst car buying or should I say attempt at car buying experience I have ever had. I thought that I had a verbal agreement with Bob regarding the purchase of a new 2012 Passat TDI that they had on the dealership floor. We haggled over the price of trade in which took hours because at Nemer VW only one person can make a decision and they could not get a hold of said person until late in the evening. We finally came to resolution and it was agreed that I would show up the next morning to sign the papers and take possession of our new family car. My family was very excited and I was looking forward to taking the car on my next business trip which was the very next day. Early the following morning as I was on my way to the dealership which over 100 miles from our house I was contacted by Bob, who seems to be a middle man with everything, that they cannot sell me the car. No further explanation nothing...Sorry have a Good Day. To add insult to injury I received a call later in the day from their credit department asking me why I didnt show up for our meeting so I am assuming that not only did they not sell me a car but decided to run my credit just for the hell of it. I guess they sell enough cars to their current customers that they don't need to communicate with each other on who they are not selling cars too.

barrycminkin

Sep 6, 2011

The reason I give such a good rating is because of our experience with our sales person Bob Catania. Bob negotiated us the cars we wanted at the price and payment plan we wanted. He was extremely courteous and friendly to my wife and my children. We bought 2 volkswagens. After our first experience with Bob when we bought our Golf, we returned and leased a Tiguan. A return customer should say it all.

kmmatney

Aug 19, 2011

We had a great experience with Josh at Nemer VW. Very knowledgeable, a great asset to the dealership. We would highly recommend Josh to anyone.

scott thompson

Aug 17, 2011

There are a couple of reasons why this gave this rating, but the main reason was because of the runaround type of experience I received in which my sales person and the finance person did not appear to be on the same page or in some cases it did not appear that they had even communicated with each other regarding the deal. Specifically I recall having discussed with my sales rep a specific figure that I could afford and really could not move on. At the time my sales rep. appreared to understand my financial standing and said that he could make that happen but that he needed to work things out with the finance department. At this time I went home and awaited his call back. The following day I was called stating that everthing was all set only to show up and have the monthly payment some $60 more than what I had agreed to. Needless to say I did not accept the deal that day. The following day however, with now even more people involved with the deal the initial agreement was reinstated and I did purchase the vehicle. However, once all of the paperwork had been completed and ONLY then was I notified by my sales rep that not only did the vehicle NOT have an owners manual but it also came with ONLY ONE KEY! Both of these were a big deal to me. The manual was an issue because I have never owned this type of vehicle before and the sales rep knew almost NOTHING about the car. It sold itself because I really liked it. In fact he specifically told me that because my Jeep had power windows that the doors cannot come off which is COMPLETELY false I have learned. Moreover, when I asked how I could get a spare key I was told that I needed to go to a Jeep dealer since the vehicle is a Jeep Wrangler and not a Volkswagen vehicle. He then went on to tell me that the keys can be "kinda pricey." Having since then researched it the key for that vehicle is between $150 and $200. This is frustrating for me in that with my trade in I submitted two keys so it should be expected that I too should receive a spare key. Moreover, if it was an issue of cost, the key cost could have been worked into the deal which would have cost me perhaps a dollar or two extra a month, but that was never presented as an option. To sum up my experience I would use just one word. DISAPPOINTED! Disappointed because I had until then always had outstanding service and now feel like I was in some ways taken advantage of or at least with the key issue swindled.

garyr3154

Jul 29, 2011

I stopped in at the Nemer Dealership to check out the current lease promotion on a 2011 Jetta. Mr Kaplan was very friendly and helpful with all my needs. I drove two vehicles liked them both and was treated very professionally. Mr. Kaplan knows his vehicles very well and answered all my questions about the cars. Upon my returning the next morning I was greeted in a very nice manner and after discussion with my contacts I have decided to postpone my purchase for awhile. My decision has nothing to do with the dealership it was my decision for other reasons.I will return and will buy a new Volkswagon from Mr. Kaplan.SincerelyGary Reynolds

1stVWGolf

Jul 19, 2011

I have not yet had service on my new VW Golf TDI; I took delivery of the car on July 9. The Nemer associates work as a team. When I arrived, I was immediately greeted and they let my sales person, Scott, know I was there. Megan went through the electronics/navigation/blue tooth of the car with us and took us to fuel up the car.The reason I rated overall experience "good" is because we had a scheduled appointment to pick up my new car at 10am. When we arrived, my sales person was out with the car getting it detailed. And another person took us to fuel up the car. Those are things I would have expected be done prior to my arrival, especially since I technically contracted to purchase the car on Wednesday.With regard to price, I did an extensive amount of research online so I was aware of dealer invoice, blue book value on my trade, as well as what a 'reasonable' price to pay for the car was. I had to push to get the price I wanted, but was willing to walk if the numbers didn't make sense for me. In the end, after some negotiating, I got the car for the price I wanted.

cbrodie

Jul 16, 2011

I recently bought a brand new Tiguan at Nemer VW and found the experience to be wonderful, from the attentive non-pressure atmosphere, extremely knowledgable sales staff, to the vast inventory to choose from. I called that day and spoke to a sales manager who was able to provide me with the EXACT car I wanted to test drive that night to fit around my schedule! During the test drive the sales consultant was very knowledgable about the car, its features, and answered all questions on the spot that I had about the car. Even after I decided to purchase the car and was filling out paperwork, all of the staff members that helped me during the test drive stayed to make sure that I was able to drive off with the car that night! Even while waiting, you could see other sales associates smiling and asking if I needed anything. I would highly recommend this experience and this dealer to anyone looking for a car!

Meddi

Jul 11, 2011

Joshua Masigla is very good sales person, and he is provide all infomation I need accocisate with car and he is make good commuication with customer.

mcall00

Mar 21, 2011

I had a great experience working with Anna (The GM) and Mark Bluestein. Both of them really worked to fit my needs and budget when it looked impossible. I will refer all my friends and family to Nemer for their next VW purchase. Thank You so much for making my wife and I, happy repeat VW owners.

dottieharris

Feb 25, 2011

Joshua was very helpful and provided me with excellent service. This is the second vehicle I purchsed from the Nemer Dealership. I was very pleased with my Passat and am enjoying my Touareg very much! Joshua is an outstanding salesperson and represents the dealership well.

safer6

Feb 18, 2011

I bought a 2011 VW Golf from Nemer VW in the end of Dec 11. My experience was very negative and continues to be with their service department. I would avoid this dealership at all costs, as once they sell you the car, their service ends. I put money down on a car 1 month prior to pickup as I was moving to the area. I went to pickup the car a month later and paid the rest of the balance. I thought I could pay by check, but the dealer does not take checks, so I was forced to wire it to them for a $20 dollar fee. Next I was to register my vehicle from out of state, which they were informed about a month prior, I was required to figure out the forms and fill them out myself, although they charge a fee to do this. When I went to get the car, the car was out of gas causing another 45 minute delay, In addition to the fact that the car was missing the floor mats, which they could not find. As a final straw, they had misplaced the keys and when they found them, they found 2 of the three. All in all with paying cash for the vehicle it took 4 hours. Since then we have had engine light trouble and the radio broke. We have scheduled appointments to get it fixed, although when we go to the appointment we wait most of the day to tell us they can't get to it. Now we are waiting for them to get new radio shipped in, as we have waited 2 weeks to get an appoinment. I will say the price on the car was pretty fair, however anything else with this dealership, I would avoid like the bubonic plague of the Middle Ages, as they have absolutely terrible customer service and seemingly don't care. Once we get this problem sorted out, we will drive the extra 5 miles to somewhere else.SMS

lisareles

Feb 12, 2011

Nemer was the first dealership we started our car search at. The bar was set high after leaving there the first day. Josh was very knowledgeable, helpful and more importantly not overbearing. He was very considerate when we told him our situation. We returned the next day to test drive the car as we didn't have time the first day. He had everything ready and set that day and He answered every question we threw at him about the car (which was a lot). The quality of work, friendliness, and customer service at Nemer was a 10/10 compared to other dealerships we went to that weekend. We purchased the car a week later after we went over our options that week. We drove into the dealership in my old car and left with exactly the car I wanted. Nemer/Josh really worked with us to get the price right too. Everyone we worked with throughout the car buying process was considerate and never pushy. It was a great experience for my first car purchase. I would recommend this dealership as well as Josh to anyone looking for a car!

CarrieBlake

Feb 8, 2011

The reason I gave this review is I feel that Nemer VW had done their best to get me a fair trade for my car. They also took the extra steps to try and help me get the financing I needed. I would recommend this dealership to anyone of my friends or family.

chris gee

Jan 25, 2011

The only Negative I have is that I was left to wait for long periods which I haven't had to do at other dealers. I experienced this before when I looked into purchasing a vehicle at the same dealer (different sales person) last year and it made me leave and go else where. This time I was still left waiting for long periods but it wasn't as bad.

EileenL

Jan 20, 2011

I went to nemer to buy a used jetta and had the best buying experience I ever had. I have bought many cars in my lifetime and by far this was the best place to buy a car. Josh was GREAT, he took very good care of me and my family helping us find the right car. Everyone at nemer was so nice and helpful. I without a doubt am going back there to buy my next car and sending all my friends and family to see josh when its their turn to buy. Thank you everyone for all your help!!!!!!

Aimless

Dec 14, 2010

I was lucky enough to get Chris Horn as my salesperson at Nemer. He is really great. Chris was knowledgeable, always available and most of all patient with me. I believe I got the right car for me at a good price and I left with a smile. I hope the management at Nemer knows what an asset Chris is to their team. I look forward to my continuing relationship with Nemer sales and service.

Bob P.

Dec 11, 2010

I have purchased many vehicles over the years. Of all the dealings I have ever had, this was one of the best experiences of all. Martin Nemer VW made me feel like family. The whole staff was very friendly and cordial. It's always great when you leave a dealership and feel that you have been treated fairly. This doesn't happen too often. Martin Nemer VW did it right!Bob Catania is a super nice person and salesman who treated me with the utmost respect. Mike O'Toole, Sales Manager and Bob worked together to get me the best trade in I was offered towards a new Touareg TDI. I had been to other dealerships. Nemer certainly worked out the best deal. I would like to thank Tracy Brown for going over the whole vehicle with me and for her super customer service.Being that everyone I had spoke to in this dealership was so professional, including Pat Howard the finance guy. I'm rating them a perfect score, which means I'm 100% satisfied! Thank you all and keep up the good work. Regards, Bob P.

archaj21

Nov 9, 2010

My dad and I were met at our car by Josh Masigla. He had an umbrella in hand to cover us from the rain. He greeted us with a friendly smile and handshake. He walked us to the door and held it open for us. I could tell right away that Josh wasn't like any other car sales people I've had in the past. He had a great attitude and seemed very enthused as well prepared. Josh was very helpful and honest with us. I love my Jetta. It runs great, and feels brand new. Most other sales people are only worried about making the sale and moving onto the next client. However not Josh. He made sure that the mechanics looked at it and made sure everything was taken care of. He also gave me floor mats for the car. All in all I would recomend anyone in search of a car to go to Nemer Volkswagon on Troy Schenectady Rd in Latham, NY, and see Josh Masigla. I know next time me or anyone I know aren't going to have to search very hard to find a dealership as great as Nemer Volkswagon, with a person as great as Josh. Thanks Josh and everyone at Nemer Volkswagon.

VTJetta

Oct 15, 2010

I was visiting relatives in Albany for several days so I figured it would be a good idea to drop my Jetta for service at Nemer while they looked at purchasing a new car there. There was a problem with the fuel system that was apparently causing the Check Engine Light to illuminate. This would prevent it from passing a state inspection in Vermont, my home state. I was initially promised the car back the same day (Saturday) but it was no big deal if it was not repaired by monday. That day the mechanic advised me that it needed a new catalytic converter and some other work based on problems they discovered. Unfortunately it could not be done that day and would have to wait until monday. Due to problems obtaining parts and other problems it was not ready until next thursday. By that point I had to borrow a car from my parents and return home. No big deal. I was later informed that the car was done -- total bill $1900. I phoned in my credit card number, had my relatives pick said car up. Later on I picked it up and drove it back to Vermont. The day of my arrival, and less than a couple hundred miles out of Nemer's service center the Check Engine Light came back on!!! I took it to a local mechanic who promptly found the problem was caused by a corroded and destroyed vacuum hose in the car. The problem was relatively quick and easy to fix, although I should never have had to take it to the local mechanic because Nemer should have noticed the problem when it was there the week before, especially since corroded vacuum hoses should be easy enough to spot. I don't doubt that the catalytic converter needed to be repaired. If the tech says it did, fine. But why then would they miss destroyed tubing which should be obvious? The car was in the shop long enough to find this problem (Especially at $94/hr!!!!), a visual inspection should have shown this was occurring -- rubber doesn't suddenly corrode on a 200 mile trip to Vermont. I spoke to the Service Manager at Nemer about this trouble. He said that they feel terrible about what happened, but generally unless the code from the machine indicates there is a problem in that particular component they might not see it. No offers of discounts or rechecking it the next time I was in the Albany area. He did mention that I spent a lot of money with them ($1900!!!) so they wanted me to be happy. I do appreciate their apology, but I wish this had not happened at all as it wasted time on my end. Furthermore, Nemer lost out on revenue from repairs they could have made to my car!In conclusion, while the catalytic converter and other work was done properly, the problem was not completely diagnosed or repaired, causing a visit to another mechanic once I got back home. The comments about how the OBD II computer code should be present for the mechanic to look at the part were somewhat sad --- I wonder what mechanics did years ago before computers? A OBDII code should not be required to notice rotting tubing. While the sales people were friendly and knowledgeable, after this service department experience I am glad my parents went somewhere else for their car purchase.

barbara hammond

Oct 12, 2010

I had a great experience. Looked online, made appointment, test drove a new vw. Was not pressured into buying. Made a call to come in again and make a deal and walked out with a new car the very same night! Would definitely recommend and go back again for another car.Barbara H.

trum1

Sep 27, 2010

Mr. Catania was very attune to what we were looking for in an automobile. We were not ready to turn in our leased vehicle, but he assured us, but did not pressure us into leasing a Volkswagen. We had been thinking about leasing the Tiguan, and, as it turned out, Bob had located the vehicle which met out needs both in price and options. He went the extra mile to ensure that the deal went smoothly, which it did. He also does not come across as overkill to make the sale. Bob had leased our EOS 2 years ago and was as courteous this time as in 2008. We would strongly recommend other customers have Bob assist them in their automibile purchase.

KelseyM

Sep 27, 2010

I felt very comfortable at Nemer VW. Everyone is super friendly and laid back. I didn't feel like I was being pushed into anything, which is how I feel at most car dealerships. Mike was really helpful and super easy to talk to. He provided a lot of useful and practical information about the car and he was straightforward about the sale. I would definitely recommend this dealership to my friends and family.

Sheryl Galinski

Sep 21, 2010

Mike was terrific. He was personable and friendly, without being pushy. He made my son's car-buying experience positive and memorable. Mike was very knowledgeable about volkswagons and patiently explained the features. Without hesitation, I would recommend Nemer and Mike Green to others. Normally we go through our credit union for financing. Because the experience was so positive, we decided to go through the dealership. Pat was also very good and our rate was terrific. Thanks to all!Sheryl

sfancher

Sep 18, 2010

Nemer Volkswagon was a comfortable environment to shop for a vehicle. My sales rep. Chris did a great job and is a friendly guy to do business with. I would highly recommend him when looking for a car. All of the people (General manager, Financial manager, Car detailer)were very courteous and friendly. I would highly recommend this dealership to anyone.

icl

Sep 18, 2010

I was a Saturn customer and didn't really trust most other car dealers. My experience at Nemer made me change my mind. I was pleased with the experience from start to finish. Josh and everyone at Nemer was friendly and I got a great car at a good price. I would recommend Nemer Volkswagon's staff, service and products to anyone.

eloheh

Sep 9, 2010

The Certified Passat I bought had a defective windshield. They said, "We'll take care of you." In the past that meant nothing. These guys came through - installing a brand new windshield in my Passat and greasing the squeaking doors!I'm now one happy camper!They did lowball me on the trade in but the monthly payment was where I wanted it to be so I did not argue too long or loudly.

heides

Aug 31, 2010

Nemer VW has been great, the only thing I am dissapointed in is the quality of brakes in my 2009 Jetta. I know this is a problem with VW, and not with Nemer, but I was really upset to have to replace my brakes after only 20,000 miles and a year and a half of having the brand new car. Brakes should not have to be replaced after such a short time.

youareabutt

Aug 30, 2010

Josh was excellent! His demeanor was friendly, professional, and pressure-free. The process was enjoyable. I have already recommended him to multiple friends. He is the nicest "southerner" that I have ever met. I really wish that I had reached the character minimum already.

Sar

Aug 26, 2010

I drove two hours to go there and get a new jetta because they had given me a great price over the phone. But when I got there they raised the price by $2000. Bob treated me with no respect at all along with everybody else there. I had a very bad experience there. I would never recommend anyone to go there.

Allisonb

Aug 23, 2010

We really appreciated Joshua spending time with us. The process to make the best purchase can sometimes be difficult, but with Josh it was an informative, unpressured, friendly experience. I'd recommend Nemer or Joshua to friends or family based on an overall great experience.

Rangs11

Aug 22, 2010

Extremely pushy. Tried to low ball me on my trade. Would not tell me the interest rate they wanted to charge me when I asked about financing. Would only show me the most expensive models in the lot. Still I put a hold on a car by giving them a refundable $1000 deposit. When I got my VW from another dealer (who gave me more than twice for my trade), it took me 2 visits, 2 sales staff and about an hour to get my $$ back.

dethomas

Aug 21, 2010

I have had two services experiences and they have both been great. From the door I was greated with a smile and my work was completed in ample time. The waiting area was also suitable with a tv, reading material and a couch. I will come back and trade my current car or purchase a new car from Nemer if I am in the area.

rod1977

Aug 17, 2010

Service team has been very helpful, part department knows their stuff. After my car had a problem I spoke with mike in the service deparment, he was very helpful and also mention the recalls my car had, Eventhough I did not buy the car at Nemer, they were willing to help as if I was one of their customers.

siensam1954

Aug 16, 2010

I would like to see more cleaner when the work is done. I get some dirty steering wheel and overhead door, and my wife was very upset about it. also, i would like to see the price is lower and more options. also, I would like to see the services more friendly smile and more communicating with the customers about how the work progress.

mastewart

Aug 15, 2010

I love the show room. I love the drive and feel of a volkswagon and I forgot, when I was a teenager my Mother owned a vw bug. I even took one of my drivers test in it. It was an orange semi automatic. I loved that car. And!!! I love my new Jetta wagon!!! New it's a year and half old now but it still feels like new to me!! I'm trying to get my Husband to buy a Volkswagon as well. He needs a utility vehicle, something with a tow package so if you want to call us with any deals that are going on....we(you and me) just may be able to convince him to buy a new car. I really want him to have a new car. Can you tell!! and! I think it should be a Volkswagon!!So, in two words about Volkswagon and my experience, Totally Satisfying!!Mary Stewart

minuit

Aug 14, 2010

I have taken two VW vehicles to Nemer Volkswagon for repairs over the past 4 years. One vehicle was very old. The sales staff was always extremely thorough in describing to me what needed to be done and why. They made it convenient to get an appointment and always kept me apprised of the repair schedule. I would recommend this superb srevice to anyone.

hufy

Aug 14, 2010

I was very impressed with Nemer Volkswagen dealership, and particularly with the sales person Joshua Masigla. He was very polite and attentive in answering all of my questions to ensure great customer service. I did not feel pressured and he was very friendly and easy to work with on all terms of the car offer. I had a great overall experience and would highly recommend contacting Joshua at the dealership for a great deal on a Volkswagen.

pbjohnny

Aug 13, 2010

I have recommended this dealership to my co worker, and she bought a new Jetta last month. She and I are very pleased with our vehicles!!!! I justs recommended mycar to another co worked today who road in my veichle ( CC ) She used to own a VW and is thinking of getting a new one.

Theresa Portelli

Aug 13, 2010

I absolutely love my Tiquan. I had to bring it in for the 10,000 mile service. Everyone there was very friendly. When my car was done it was explained to me what was done to it and then the questions I had were answered. I am extremely pleased with the total experience. I would and have recommended the dealership to friends/family.

grazman

Aug 13, 2010

Sales and service staff was very helpful and the experience of buying a car from Memer was one of the more stress free I have had since buying cars the staff made the whole transaction very easy. The price was a little high for the car but I enjoyed the process that I did not mind paying a a little more compared to other VW dealers.

kmmoehri

Aug 13, 2010

The service staff is always friendly and courteous. I am always able to obtain a courtesy ride to work, and get picked up in a timely fashion when my car is ready. While waiting at the dealership, I am always offered coffee or a cold beverage. Dealing with Nemer has always been a very pleasant experience, which only complements my satisfaction with the quality of VW in general. I have had a VW Jetta or Passat since 1997 and see no reason to change in the future.

marciamurr

Aug 13, 2010

I entered into a lease in April of 2009, Bob Cantania was my salesperson and I have never had such a good experience. Bob was very attentive and answered all our questions, My boyfriend and I, We felt the entire staff involved in our transaction were true professionals right thru to the service department. I have and will continue to recommend this dealership and Bob to family and friends. Marcia Murray/Richard Telfian

sgiamalis

Aug 13, 2010

In November I had difficulty getting my sales person to return calls or discuss pricing with me via phone after multiple test drives of a CC. Apart from this, staff are typically friendly and helpful when I visit this dealership. I include Nemer when I consider VW for a car purchase due to good on-lot selection.

Likeche

Aug 13, 2010

I have bought a number of cars from Nemer in the past. The most notable experience I've had was when my son was driving cross-country in his VW Fox and began having major trouble keeping the car running at about mid-point in his trip - driving through the bad lands with no services. I called Nemer and asked them to call the dealer in Fargo N.D., the closest city that my son was driving thru. My son had already stopped at a VW dealer along the way who had the car for a day and failed to properly diagnose and fix the problem. The Nemer Tech rep got on the phone w/ the Fargo dealer, PROPERLY DIAGNOSED THE PROBLEM FROM MY DESCRIPTION, got a new wiring harness just in time for my son's arrival in Fargo, and had him on his way happily and with no further trouble to his destination of Portland OR.Great Job and Kudos.

cuticrisy109

Aug 13, 2010

It was a very pleasant experience to go to Nemer VW, the waiting room is a pleasant area and the staff is very nice. The service organization ran very smoothly and my wait time was not annoyingly long. Even when I went in for a simple purchase I was in and out of there very fast.

zaki

Aug 13, 2010

The car showed the MIL lamp, so I brought it in for check up. Turns out that mice had chewed up some plastic hoses that lead to a vapor problem below the gas tank. The parts were cheap but unfortunately the labor was expensive, which cost me about $1200. What hurt most was that two months prior I had spent another $1000+ to get the CV+boots fixed.

jakari

Aug 13, 2010

It's VW dealer service, so you have to take pricing with a grain of salt. I think it's expensive - but it's the going rate, and it's fair. I've had mostly positive experience with basic maintenance (oil changes, etc.) and with some minor warranty repair. While I was inconvenienced by having to return a second time to fully address a warranty issue, the return visit had the issue fixed promptly with a satisfactory explanation - one which agreed with the research I had done on the problem myself.All together a positive experience - nobody goes to a dealer's shop because it's fun, but they at least make it tolerable. ;)

kabalfoort

Aug 13, 2010

Everything went well when I bought my vehicle. Whenever I bring it in for service the guys are always so nice and friendly. The only problem I had was with the paperwork. There were a few errors that needed to be corrected and that was why I gave a 4 instead of a 5. Otherwise everything was good and I had a good experience.

1snowrider

Aug 13, 2010

great sales experience. a pleasure to work with,,, love the location like the people who work there. very friendly they took me right away when I showed up.vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww'srule!

MercyM

Aug 13, 2010

I had a great experience at the dealership. Michael was very knowledgeable, friendly and his service was superb! My fiance and I had done quite a bit of research prior to going to the dealership but his knowledge of the Tiguan far surpassed my expectations. Michael was not pushy or overwhelming and ensured that all our questions were answered clearly and concisely.. he was great.The test-drive expereince was also good. Megan went with us and she was pleasant.I feel that i had a great experience with Michael and the entire team at Nemer VW family and hope to continue driving your cars.

karattomas

Aug 13, 2010

I've been using the parts department since 1997 and have been very satisfied. Randy is very accomodating. I also am in need of a new family vehicle and i will most likely get a VW Tiguan. The staff is very nice and not sales-y . They do not apply pressure which is very refreshing.

marioro

Aug 13, 2010

is pretty good reasonable price ......................... friendly personal ................................................................................................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Kevin Reichelt

Aug 13, 2010

Bob did a great job for me, got me the price I wanted and better value for my trade than any other dealer in the area. Service has been good an New Tiguan has been running like a top since I got it in January. It now has 16,000 miles with no problems. I have recommended Nemer before to a few people.....those people just ended up making a mistake and did not purchase a VW. I will continue to recommend Nemer VW and namely Bob Catinia.

luciani

Aug 13, 2010

I have worked with nemer for years, i have purchased and leased several vehicles for myself and family members, I highly recommend them to friends and family when there are shopping for new cars. The sales staff is friendly and courteous, they make the process fast and efficient.

miguel amigo

Aug 13, 2010

From the moment we walked into the sales room, the staff was friendly and welcoming. They introduced us to our salesperson John, and he took time to show us all of the inventory on hand and to find the perfect vehicle for our needs. Although we did not end up purchasing this vehicle, he continued to keep in touch with us over the next several years to check on our interests in another vehicle. We truly appreciate the concern of the staff and will certainly keep nemer at the top of our list when the time comes for another vehicle.SincerlyMichael lagrave

wwaters

Aug 13, 2010

My 2009 Rabbit was in an accident and being brand new I made the decision to have a VW dealer do the work. Although the car looks great and you can not tell it was even in an accident, it took a long time and a lot of back and forth phone calls to get the car back. I was told that the delays were due to the lack of communication between the insurance company and the service department. I believe it would benifit Nemer to improve their policies for dealing with accident claims.

Marypatsharer

Aug 13, 2010

I bought my car from Nemer VW in Latham NY and it was an amazing experience. I walked in and was reccomended the car of my dreams. I could not have been more impressed by the service and sales of the staff at this dealership.Once I moved to FL I experienced some difficulities with the Service departments at the locations in FL. I brought my car in for service and when I left it seemed more things were wrong than when I brought it in. After 3 trips it was finally fixed.

odellke

Aug 13, 2010

Overall experience was good. Salespeople worked with me to get me the car I wanted at a fair price. There was a bit of confusion regarding the price and terms of the agreement with the purchase of the vehicle, but it got worked out in the end. The salespeople always made me feel welcome, and there was no high pressure sales tactics.

splaske

Aug 13, 2010

love my 2009 VW Jetta and love my lease arrangement and love the friendly attitude conveyed by all at the dealership when I visit [twice now] for general maintenance. I bought[leased actually] this car when the free maintenance offer was made and that has made my experience stress free. And that is what makes me tell all my friends about VW. Plus the car is so much better made than my other cars [all Toyotas] We hope to either buy this car at end of my lease or hopt to get another VW. Husband loves the heated seats. Sales person was great too, forgot his name. might be Jason

bmbouloukos

Aug 13, 2010

I found my salesman to be helpful and everything was taken care of quickly. When I have called to talk to different people, there has been some difficulty getting through to the right person. Once you get people on the line, however, they are helpful.

Jonezie33

Aug 13, 2010

The customer service was almost non existant over the phone. I had to go in to the facility in order to find out what I had to do to replace a rim under their offered wheel and tire replacement package. After they told me they replaced the rim I noticed before I left the parking lot the rim actually had not been replaced rather the burr on the rim had been ground down and the rim moved from the front passenger to the rear passenger, making it appear that the rim had been replaced. After bringing this up the issue was finally fixed and a new rim was replaced by the dealer.Next issue, the hood started to chip in various locations so I set up an appointment and had the hood looked at. It was determined it was a defect and the hood was repainted at no cost to me. One year later the hood is once again chipping and an appointment has been made. This is highly agrevating as the first time they had the car over a week to repaint the hood. On a good note a rental was provided for our use.Our salesman was very nice and we had no issues with the purchasing of the car. The only complaint I have while purchasing is the manager came over to seal the deal and was rather pushy, if my lease on my previous car was not up I would have walked out without buying the car. The only way I will purchase again from this dealer is if they had a great lease loyalty program.

Red330ci

Aug 13, 2010

I was looking at the 2010 GTI to replace my 05 BMW 330 and the associate who spoke to me was patient, knowledgable and knew the specs of the car as well as I did. He was friendly and asked mee what type of driving I was going to be doing (commuting, long distance, track days) as I had told him I think of my car as my hobby not just a vehicle. He told me the features of the GTI in a waybthat relate directly to my interests and made me aware of the benefits of front wheel drive over rear wheel here in the NE, the gas savings of the 2.0T vs my inline 6, and offered an instant tradein appraisal of my current car. I would highly recommend Nemer to a friend.

mouse1

Aug 13, 2010

I have been coming to Martin Nemer Volkswagon for more than 30 years. I have had an on again off again relationship with the dealership and the service department. There was a time when the dealers were very aggressive and rude and dismissive of women. However, within the last two years the dealership environment has become a bit more friendly. As far as the service department, they have improved somewhat. The service department is only as good as the customer service people and the quality of the work behind the doors. Recently, I was treated with respect and promptness at the service department.

Hamartin5

Aug 13, 2010

The dealership overall was a good experience. I was upset with an issue that occured where the complaint that I had wasn't fixed and continued after a $1500 bill. However, everyone was quick to fix the actual issue and was very accomodating and understanding with how frustrated I was. They gave me a rental car free of charge while they fixed the problem and discounted the final bill as muach as they could. They also explained how there was a 3 year warranty on the problem that they had fixed so it was guaranteed. Everyone was very helpful and patient with my complaints.

travew

Aug 13, 2010

The service department has been very good to deal with and has helped keep our car in top running condition. They have done a good job of making sure all the required maintenance is kept up to date and have done so in an informative and friendly way.

eboadamejia

Aug 13, 2010

Oustanding service. Personnel is always focused on customer satisfaction. Quality of work conducted in the vehicle was very high. I like the fact that from time time the dealer sends communications that include coupons with discounts for service work.

Tavakoli

Aug 13, 2010

I bought a new VW Golf and was very happy with it. I was given a loaner while I waited for it to arrive. The dealership gave me a reasonable price on the car and everything went smoothly. The car has been terrific. The dealership contacts me regularly for additional support/service. I was glad to have purchased my new car at Nemer.

mdenofio

Aug 13, 2010

I founf the dealership nice and accomodating. However the process of back and forth with the managers on price soured my desire to continue to negotiate for a new car.

jsloaner

Aug 13, 2010

I am always able to get my vehicle in for service the day I call. I recieve prompt feedback once the service has been done on my car. The work is completed on my car within time frame stated, if not sooner. Nemer provides convenient work shuttle. I would recommend them and have recommended them to other VW owners.

kennemer

Aug 13, 2010

Sales experience was very pleasant and price was OK. Service has been so-so. Quite annoyed that 1 week after oil service my exhaust flex pipe failed. Interesting coincidence. Also parts team was not very helpful on loss of wheel lock key which I actually purchased through Langen Motor Car as they were more helpful.

Joeysjm

Aug 13, 2010

went to dealership to look, had no intention of buying always loved jettas. they didnt have the black on black i wanted so kidded with them, kept saying no when they showed some vehicle, was during the cash for kluners campaign. had jeep to trade in. he found what i wanted and got it for me. was friendly, helpful and follow up was great customer service.

debbyroedel

Aug 13, 2010

this is my first experience with a VW and I am in love with it....I purchased an EOS with a few thousand miles on it....i believe that it was Mr. Nemer's car for a while so I am honored....giggle....I love everything about Nemer VW...friendly service with clear explanations and an indication of what my next service will entail and how much it will approximately cost.....this is very helpful to the consumer....my only constructive criticism would be that when I try to call service to set up an appt or ask a question often times no one is there to answer the phone....thus the 4 on the review rather than a 5....once I get someone...they are pleasant and informative....thanks...

mainsr

Aug 13, 2010

Have brought in car for recalls, factory-recommended service and, on one occasion, body work. In every case, work was done very promptly, which is a big plus, as we have to drive 20+ minutes or so to drop off the car. Once we used the free shuttle service for a ride home, which was convenient. Usually, I wait while the car is getting worked on, and the waiting area is very pleasant--appropriate for doing work or reading. Makes the 20+ minute drive worthwhile!

Kara028

Aug 12, 2010

I have given the rating because i recieved great customer service, everyone there was so friendly & helpful, that i have recommended to my friends & will in the future.You hear a lot of other dealerships promising the moon, but your still just a #. At Nemer your a person and thats what counts.

ksone369

Aug 12, 2010

At first, I was lead to believe that the window regulator on my car was still under warranty. But, after further review, I came to find out that it wasn't. The guy at the service desk apologized for the mistake and offered me a 10% discount, which was gladly accepted. Service was excellent and timely. My next major service will definitely be at Nemer!!!

allyoff

Aug 12, 2010

I was interested in a Jetta TDI Sportwagon and stopped in at Nemer after talking with other dealers in this area. They had the car I was interested in on the lot and gave us a fair price on the Jetta as well as my trade. I love the car and dealing with the service and parts department (regular maintenance and new snows with rims) has been a pleasure.

mnirenberg

Aug 12, 2010

I had wanted to own a TDI model for three years prior to exchanging my 2008 Jetta Wolfsburg edition. Bob Catania met me eye to eye and got me a wonderful deal - a Jetta TDI with just the right amount of interior makeup. He structured the financing to meet my needs. I truly am so happy with this car and I am not exaggerating. The Nemer Dealership is all business and does not waste your time.

s69drake

Aug 12, 2010

I have been going to Nemer VW since I moved to the area in 1994. This is my 4th vehicle purchased/leased through Nemer & every interaction has been very friendly & professional. I have had repairs done & service performed on my vehicles & it has always been done in a timely manner & explained what was performed or needed in order to further repair. I have referred people interested in VW's to Nemer & still continue to schedule mainteanance here rather than in Glens Falls area where I work now.

spmurphy98

Aug 12, 2010

Overall had a good experince with the dealership only issue was when I tried to turn in my extended warrenty and it took almost 3 months to get the month back. But other then that I had a great salesman ended up buying two cars from in, he was just that good.

tony2114

Aug 12, 2010

The service team has always been courteous and helpful. They have always done the work correctly the first time and have explained the work that they did. Several times I brought the car in to be fixed and found that the parts and labor were covered due to a recall. They do a thorough job.

edflink

Aug 12, 2010

The staff are accessible and friendly, and attentive. I get the impression that they are always trying hard to satisfy the customers, and make sure they have a positive experience. The delearship is attractive and clean, and well designed. I would also state that the experience seems consistent with the VW media and brand presentation.

msbensley

Aug 12, 2010

I have purchased at least 6 cars from Martin Nemer. I have been very satisfied with all of them, so I keep coming back, even though I live 50 miles away.I feel I got a very fair deal on my most recent trade-in.I do not have recent experience with Martin Nemer service as I have lived in the Kingston area for 22 years. I did have one service done on my most recent car, and it was done and the car has been great since.I appreciate the concept of "friendliness", but I don't come to Martin Nemer to make fishing buddies.The staff was cordial, informative, and quite straightforward. I don't expect anything more, and would not want to suffer through a "friendliness" onslaught. Dont fall into the Ronald McDonald trap and confuse cordiality and respect with friendliness.For "How I heard about Martin Nemer" below: you are the closest VW dealership to my first fulltime job, 38 years ago. I passed you on my way to work every day.

Susan Towne

Aug 12, 2010

I have been buying cars from Nemer VW for many years, and I wouldn't consider doing business with any other dealership - they are fantastic in every pssible way! Every one of the staff-sales reps, sales manager, business office, finance person, receptionist (I hope I didn't leave anyone out) - and every interaction was just so professional, friendly, helpful, considerate, and straightforward. The whole experience was an absolute pleasure - they have customer service down to a science, and you really get the sense that your satisfaction is of the utmost importance. I never felt rushed or pressured - they listened, they were respectful, they were knowledgeable about each model and how each might meet my specifications, and in the end, took the time to ensure I got the car that best suited my needs and interests, and gave me what I felt was a great deal. I walked out of the store with a smile on my face and a wonderful new Tiguan! And the service didn't end there - the next day I received a call to make sure I was happy with my vehicle and to answer any questions I might have, and then a follow-up email a few days after that. There are no empty promises, they really deliver! I can, and do, recommend Nemer VW to family, friends, acquaintances, and coworkers without reservation. And I tell them to be ready to be more than pleasantly suprised, they will be amazed!

Shggroup

Aug 12, 2010

Second car I bought from him. Great sales guy! He is honest, clear, knowledgable and funny. He was able to clearly answer all my questions. Understood the leasing deals. He followed-up on the usual administrative issues related to insurance and licensing. Did effective job in covering key features on the Jetta.

KathyTanner

Aug 12, 2010

The service is always reliable, fast and friendly. I can count on good workmanship, professional service, curtesy, and good workmanship. I have owned VW's for several years and have been so pleased with their performance. I love my Passat and the way it handles on the road. It's a pleasure to drive.

tpowell1

Aug 12, 2010

The sales person I dealt with was knowledgeable and persevered with the sale even when I had doubts. The sales woman has since left the dealership. As a result I was not only able to get an excellent price on a 2004 VW Jetta but also an excellent VW financing rate. The service department handled two warranty repairs quickly and reliably. These included a loose side molding and a failed clutch. There was also a recall notice I received and the dealership handled it in a very timely manner.

MTColello

Aug 12, 2010

My 2009 Passat is the fifth car I've bought from Nemer. I keep going back because of the convenient location; the customer service in the service department and I got 0% financing! They make it easy to make the decision to buy a vehicle from them!!

mr_oshodi

Aug 12, 2010

My recent visit for an A/C work was promptly fixed in a timely manner. I want to say thanks to Fred (Service) and Sandy for following up with me. My A/C stopped blowing for 1 week. I had my car inspected on Monday morning and had it back by midday for summary. Part was ordered by Fred same day and it arrived 3 days later. My car was repaired on Friday and my A/C has been working since then. Although Fred was on vacation, Sandy followed up with my recent visit to make sure things were working great. I really appreciate that.Will definitely recommend friends and family.

mmencarelli

Aug 12, 2010

everyone is always so friendly and helpful when i purchase a new car or come in for work to be done on my vehicle.i have been coming to Nemer, V.W. for many many years and will continue to in the future.I will be in soon to look for a used vehicle for some son.Sincerely,Maria Mencarelli

troyjuggalo

Aug 12, 2010

i went in there to oriinally get my 2007 Rabbit serviced and started to look around and decided to lease a new Passat. Sean Lewis was the sales guy and he showed me everything that had to do with the car and answered every single question that i had. i told him what i was looking for and what i needed to get for me to buy the car there and he worked as hard as he could and got me the deal that i wanted and the car i wanted. i couldnt be more happy with the service team as well everytime i bring my car in they are very friendly and get my car back to me as fast as they can. i would totally recommend Nemer to friends...in fact im always tryin to persuade my friends to buy VW and i always tell them to go there.

TierneyJ19

Aug 12, 2010

My husband and I own 2 VWs, and we've been very happy with both. I have always had a good experience with service from the dealership. They make appointments in a timely manner, I'm not kept waiting long, and they remember me from visit to visit. I feel that they're honest and trustworthy.

Weiner

Aug 12, 2010

I have Always had great experiences at neemer VW. The staff is always friendly and helpful. My car has always been returned to me in the promised time and in excellent condition. I often use the online feature to set up my service appointments which is very easy to use and is always fooled up by a confirmation call. I can't say anything negative about this dealership.

khanselman

Aug 12, 2010

Anytime I have gone in to Nemer I have been welcomed by Fred or Mike in a very professional and timely manner and they have always been able to answer my questions and give me quotes for work that I have had to do on my 04 Passat. The work has always been completed to my liking. A couple of times it has taken longer than expected, however I have always been taken care of for and during my extended stay. Prices are fair for work done by a dealership. Overall, I have always appreciated my association with Nemer.

swinny31

Aug 12, 2010

Andy, in the service department, went out of his way to accommodate us on our service visits to Nemer Volkswagen. Our car was serviced properly, but the cost was always very high. The use of a car, while ours was being serviced, made our life much easier. Now that this service is no longer available to us, we find it very difficult to leave our car for the time needed to fix it. As a result, we have put off much needed repairs.

laymaem

Aug 12, 2010

My experience with the service department of Nemer has been great. I had a problem with my new Jetta's sensor when I purchased it from Nemer. I had to bring the Jetta in a few times and left it with them for about two weeks. I received numerous updates on what was wrong with my vehicle as well as when it would be ready to be picked up. I would recommend Nemer to anyone considering a Volkswagon.

prusso01

Aug 12, 2010

Was in for my 30 day checkup of my new car, services was completed within the timeframe quoted. Was greeted well, was informed what they would be doing for the 30 day checkup. When completed, the service manager found me in the waiting area and let me know that I was all set.

JoyHotaling

Aug 12, 2010

I leased a 2009 Volkswagon Jetta from Romano Volkswagon in Fayetteville New York. I live in Albany and needed the 10,000 mile oil change. I took the car to Nemer thinking they might not like me since I didn't buy the car there. When I called to set up the appointment, the service department welcomed me as a customer, and really made me feel like they cared about me and my car. Since that experience I have called for other services. They told me they could accommodate me with transportation home as I didn't have anyone else to pick me up. My experiences have been positive and because I feel they care about me at Nemer, I am planning on leasing my next car with Nemer.

maxieboy1702

Aug 12, 2010

From the minute we walked in the door Joe made us feel comfortable. There was no high pressure sales pitch or one time only offers. Joe knew the vehicle inside and out and answered all of our questions. The finance department was also top notch. Although we did not think we would be buying a car that day, we are still very pleased with the outcome and have recommended Cooley VW to several friends.

kprusky

Aug 12, 2010

I visited Nemer VW in search of a new GTI. I found one that I loved but the price was simply to high. My husband and I tried to negotiate and the sales representative kept going to the manager to negotiate. Unfortunately, we were unable to agree on the price that I was willing to pay. WE then discussed the possiblity of a used GTI but after searching the sales person could not find one with the options I wanted. WE left empty handed. The next day I happened upon a 2007 GTI with the options that I wanted at a Chevy dealership. I purchased it right away as I had already sold my current vehicle and was in need of a new one. The next week, I received an email from your dealership salesperson stating that after much discussion your company would be willing to sell me the new GTI for the price that I wanted. Sadly, I already had bought the 2007. Had your company just agreed a bit sooner I would have purchased the newer model.That being said, I was pleased with all of the customer service I did receive while there. Your sales staff were very helpful and definitely worked hard to try to secure the deal I wanted.

slinks

Aug 12, 2010

The customer service was great whenever I have gone to Nemer VW. I had heard of Nemer VW from a friend who really appreciated their great customer service especially compared to other VW dealerships around the area. After being subject to terrible service from another dealership, I decided to give Nemer VW a try. The people there were great and they gave me a play by play before my car went into service and went through what happened when I received my car back. They were always sure to accommodate me whether or not I wanted to wait it out or grab a shuttle to go back home. The work done was always up to par however the price is a little more here than what I paid in Florida but that may be due to the taxes.

tomrock

Aug 12, 2010

I was out of town in Albany when the fuel pump on my Passat went kerplunk. I thought it might have been the transmission but the guys at your place were great about diagnosing and fixing it quickly. Being here on business, it was difficult for me to be without a car and to find times to drop it off and pick it up. You guys did everything to make that easier. I don't like in Albany so I hope I never have to come back to your shop, but I do know that whenever I return to the area I have confidence that if something goes wrong with my VW I'll know exactly who to call and where to go!

walkerpeg

Aug 12, 2010

We enjoy our Jetta TDI. Our experience has been a good one. We have, on multiple occasions, shared our experiences related to the Jetta with others. More than once we have been stopped in parking lots by people with particular questions related to trunk size and diesel. Not remembering employee names indicates we have not had to go back to the dealer, except for the routine maintenance. Thanks . . .

levansl

Aug 12, 2010

No one really likes to shop for a new car unless money isn't an issue. This was my very first experience with Volkswagen and let me tell you I had the best experience with Nemer. I recommended Nemer to a family member who also purchased a car a few months later. My sales associate and the finance team was top knotch. This made the whole process simple and very pleasant. I will be back for sure for my next Volkswagen!! Thank you again Nemer for the wonderful visit. -Sherrie LeVan

zeccolav

Aug 12, 2010

Nemer Volkswagen service staff are friendly, honest, knowledgeable, and professional. They always take customer special needs into account. Even the night cleaning man was helpful when I dropped off a car on a very cold night! My VW should last forever.

stacysmoon

Aug 12, 2010

They made the experience a fun one even though I didn't purchase a car that day. They showed they cared and wanted to help in any way possible. When I am ready to but, I will drive back to Albany and buy from them. Along with a great price, they supplied food, drinks, as many test drives as I needed.

Stloup

Aug 12, 2010

On one occasion i was at the dealership to purchase touch up paint for my 2003 GTI because some rocks from the road must have chipped the hood. When I came in looking for the touchup paint it had to be ordered since it was not in stock. Mr. Jacobs assured me it would be in within just a few days. Sure enough he was a man of his words. I could not believe the paint was so inexpensive. Such a small price to pay to keep the VW from deteriorating. On other occasions I have been at the dealer just browsing for used vehicles the salespeople are always so friendly, usually even giving compliments on the such nice shape my VR6 is in. I love VWs and I would not hesitate to purchase another one. The videos showing vehicles for sale on Facebook is a nice touch. Nemer is really taking a few extra steps and time to show all they have to offer.

seanfitz111

Aug 12, 2010

Overall it was an excellent customer service experience. I was greeted warmly upon my entrance to the dealership and received help in a prompt manner. I was shown the vehicles I expressed an interest in and avoided those which did not interest me. Ultimately I decided to go in a different direction but the sales staff were very polite and accomodating. Lack of flexibility in price was the main factor in my decision to go elsewhere.

nancyquay

Aug 12, 2010

Customer service from sales to service is always top quality- expedient, yet friendly. Prices are reasonable, scheduling is easy. Service manager has personally assisted with some issues when I first purchased the used car. I appreciate having a dealership that is accomodating. Wait area clean and sufficient. My only request from a "wish" perspective is the ability to rent a loaner during long services. Other than that, I have no complaints.

Aledford

Aug 12, 2010

Great customer service--clear, friendly. Though the procEss was lengthy, the staff was helpful and warm. The salesman w worked with was very knowledgable with regard to the vehicle specs--espacially safety issues. I lok forward yo buying there again.

lzargham01

Aug 12, 2010

Everyone was friendly and polite. The work was done efficiently and in a very reasonable time frame.In additions to service and repairs we have purchaced accessories and have been pleased with the service we received then. All our interactions with Nemer have been very positive. I would highly recommend the dealership to friends.

broker378

Aug 12, 2010

Nemer VW was far more helpful and friendly than other local VW dealers. Other dealers were aggressive and abrasive during the sales process. Nemer associates took to the time to take me on a test drive, walked around the lot with me on a cold day and thoroughly explained the leasing process. I visited Nemer first then another local dealer and was shocked at the disparity between the two sale methods. If I ever purchase a VW in the future I will surely return to Nemer.

pammi99

Aug 12, 2010

The people were very helpful and showed me many cars in my price range. They listened to my needs and concerns and answered all my questions. They showed me VWs and Subarus since that was the car I was replacing. I was happy with my experience at Nemer, even though I eventually bought a car from a private individual.

no268700

Aug 12, 2010

I visited Nemer, shopping for an Eos. I wanted to learn more about it and found the staff very helpful. They were about to provide information, while not being pushy about when and how I would be able to purchase. I would have bought there, had they had what I wanted available. I realized that I wanted to purchase one used, but there weren't many available through the US. I eventually purchased on from a Nissan dealership in MA.

kbhavsar

Aug 12, 2010

Bill is a fanatastic sales manager. From the beginning, when he first greeted my father and I, until the end of our vist he was pleasant, informative, and most importantly a wonderful listener regarding what we were looking for and what questions we had. Bill was very upfront and we appreciated his honest opinions. This was certainly not our experience at our car dealerships! Thanks for the great service!

Tauberk

Aug 12, 2010

The people were all very helpful, friendly and treated us like good friends. I have been servicing or leasing cars from Nemer for several years and will continue to get cars from Nemer because of their great customer service at all levels. They were very accommodating in meeting with us given my husband and my schedules we could only meet in the evening and they made the whole process so easy.

gloria910

Aug 12, 2010

Mike Heaph is the new agent. He is good. I understand that Andrew ( my former contact) went to another dealership. I would have liked it if Andrew had referred me to the Mike or the Mike had taken the time to look up my status and realized that I was a long standing customer and given me a welcome note before I came in and found Andrew gone. I like the Nemer dealership and will continue to do business with them. The agents explain what they are going to do, let me know what they did and note why I was charged the price that I had to pay. I feel comfortable dealing with Nemer, even though my car, which I purchased there in 2000 is ten years old now.

evans.jill.l

Aug 12, 2010

This is my second purchase from Nemer. My first Beetle in 1999 wasn't a great experience, I knew more about the car then the salesman. My second purchase was OK, but not outstanding. My salesperson kept promising things that didn't happen. That said, your service is great. I have always had a great experience with your service department. I guess the bottom line with sales is don't promise things you can't deliver on, and don't patronize women. I bought both of my cars; without my husband.

marjorie.vansaun

Aug 12, 2010

The employees at Nemer are always friendly and tell me exactly what they are going to do with my car. I've been in for several oil changes, a new auxiliary audio jack, and a 20,000 mile service and each time I was there I had to sit and wait. They try to do a quicker job if you're waiting so I've never waited longer than 2 hours. The only reason I don't go back to Nemer for everything my car needs is the price. I can find oil changes and inspections cheaper at other auto service centers. However, I am still glad that I purchased my car at Nemer, and if I ever need another Volkswagen I know where to go!

RobinMossey

Aug 12, 2010

I have leased my last 3 Volkswagons from Nemer, because of the sales people and the service. I will continue to lease and or buy in the future. Its refreshing to enjoy going to a dealer and feeling at ease. Every time I have been in to lease I get great attention, and they meet my needs. I also have never been upset with any services issues.

takotlensky

Aug 12, 2010

I was very pleased with the prompt attitude of those at Nemer. I had never purchased a new car before, but the service and loan department people worked with me, and were helpful in explaining the details involved in the sale. I would gladly return to purchase a new Volkswagen from Nemer again.

TomKarpowitz

Aug 12, 2010

We have purchased two cars from Nemer Volkswagen, a Passat for ourselves and a Jetta as a 21st birthday gift for our son. To date, every single interaction we have had with the dealership has been excellent. The sales, finance, and service staffs all strive to be exceptionally helpful and friendly. In short, just an outstanding experience to date.

stayoutoftrouble

Aug 12, 2010

I purchased a new 09 passat from nemer in may of last year and ever since I have enjoyed the benefits of their dedication to customer service. Their sales staff are extremely knowledgable about their products and their service department has always taken the time to explain to me exactly what I want to know about my vehicle. Nemer does a great job a continuing relationships with their customers.

nani1mom

Aug 12, 2010

They were very nice and helpfull with the finacial help. Rebecca is always in contact to make sure of any changes. She is always in contact via phone or e-mail to help me get finaced and find the right vehicle. Rebecca is a great employee and very courtous.

uncaged102

Aug 12, 2010

I was not impressed with the Customer service when I purchased my GTI from Nemer. I purchased the car in late November and the dealership refused to give me anything but Summer tires. I had specifically requested all season tires, I was told I had all season tires, and it was only when I got the car home and checked that I realized that I had been given summer tires. It is amazing that I did not manage to wreck the car.

zzzzzxx

Aug 12, 2010

Great people and fast service! Extremely friendly and knowledable THey were able to get me in for service the same day, without having to call for an appointment. THey had me finished under an hour and sent me on my way! Very good service in my book!

makeupbykaitlyn

Aug 12, 2010

i had a rather unpleasant experiance when i first purchased the car. after months of stress i spoke with steve cannon, came in and was all taken care of. my car is currently being serviced. and i was given a very nice jetta as a loaner car. i am releaved to finally have this squared away. and i am extremely happy about the service i received from steve. I, myself work in consumer relations and i deal with retailer customers on a daily basis, and being treated like a human being and not just a source of money for your company is always refreshing. i hope to do buisness with neemer again in a few years when i am seeking a newer car.

rm17tink

Aug 12, 2010

The dealership has extensive knowledge and timely service. They work with you and provide great analysis of your job in need. As far as the sales force goes, they listen to the clients needs and go far beyond their duties to help a client obtain their goals for purchasing a vehicle. One of the classiest dealerships in all of the Capitol Region. May the best be with you and your firm.

sbw12

Aug 12, 2010

People are very friendly, but, she has called too many times to check up on my status of purchasing a vehicle. I like the cars but have not decided to buy yet - perhaps I started looking too early, but, I do not like aggressive sales so.. I had hoped I could look and then call when I am ready.Just gets a little aggravating when get emails and calls almost on a weekly basis.

william.stamp

Aug 12, 2010

Most of the experience was good, but I was given better pricing at another VW dealership - both for sales and service. I am moving into the Schenectady area and would like to re-establish. The other suggestion I have, is that I'd like to see more coupons/savings on amenity parts like car mats, etc. These are so highly priced that I and others often go to the Internet. It would definately be good for the dealership to establish and keep customers by periodically discounting these to get customers back in.

timyounginc

Aug 12, 2010

This is our second purchase from Nemer VW. The first was a used VW Beetle and most recently a new 2010 Jetta Sportwagen. Nemer VW has been the only dealerships in the area willing and able to work with us trying to get financed. Our experience both times have been wonderful. The sale was fast and straight forward. The customer service was pleasant, curtious, understand and ...fun. We would recommened Nemer VW to anyone.

emd1948

Aug 12, 2010

I have been to Nemer a number of times and each time I visited you the persons I have dealt with have been excellent to me. No pressure to buy just information on the car I was looking at. Your cars have always excited me. Volkswagan have come a long way. I have always owned a Volkswagon. I indend to own a Volkswagon again, soon. Thank you for this opportinity to let you know how I feel about Nemer and Volkswagon's.

the supt

Aug 12, 2010

Very friendly dealership.....cooperative and easy to deal with. Knowledgeable and straight forward. Service Department provided excellent customer service and workmanship.No problem recommending dealership to friends and family. Would certainly purchase another vehicle from Nemer.

stephanietennant91

Aug 12, 2010

Overall the customer service is good, but I have talked to a few employees that seem dull and give off an uninviting attitude, though it is just their personality, nothing personal. I do like how you're not necessarily nagged while looking through the cars and it is nice that ones able to browse without being forced to purchase.

TomWall

Aug 12, 2010

I've dealt with Nemer VW on many occasions over the years. I bought my first new car from you--a black 1983 GTI. Man, did we love that car! Next was an '02 Passat, fully loaded with the 6-cylinder engine and all wheel drive. We've had Audis and BMWs and lots of nice cars, but we've never gotten as many unsolicited compliments on a car as we did on that one. Our most recent Nemer purchase was a silver Wolfsburg Edition '03 Jetta--find a cooler, more sophisticated car for the money, and I'd like to see it.It won't shock you to hear that car dealers and the automotive industry in general have a pretty bad reputation, and we've had enough crazy experiences over the years to support that feeling. However, whether it was with your Sales or Service departments, we've always been treated courteously at Nemer, your people know what they're doing and how to articulate it, they know the products very well, and they've always been completely fair and honest with us.Who could ask for more from a car dealer? Well, a birthday card might be nice! (Oh, yeah, you do that, too!)Sincerely,Tom Wall

smfaith

Aug 12, 2010

I dropped my car off for 10k service, was greeted in a lovely fashion, was given an estimated wait time and was offered a refreshment. While I knew I was in for a wait, the waiting area was comfortable with plenty of reading material. The service was complete in the estimated time frame. I also got a great blue canvas bag!

PaulCardinal

Aug 12, 2010

I had multiple electrical problems draining my Toureg's battery, and the service department stuck with the issues until resolved, and got Corporate Volkswagon involved to contribute the faulty parts. They were on time and courteous. Mike is an awesome service rep! paul Cardinal

sanat6

Aug 12, 2010

The customer service at Nemer Dealership is great. Friendly greetings and follow up phone calls, emails or other communications help decide the model to choose and pricing that feets the family budget. Dealership also clearly identified factory financing options available that was quite competitive with other auto brands in the market. Overall a satisfied experience. We own a Jetta.

martyfinn

Aug 12, 2010

Friendly, knowledgeable sales and service people.With respect to service, work was done in time frame and cost that was estimated.With respect to sales, patient in explaining all possible vehicle choices and allowing me time to consider.Overall experience was positive without expected undue pressure.

moefry

Aug 12, 2010

We were pleased with our meeting and the service at Nemer, but the limited selection of jetta tdi models on the lot at the time we were looking made us look to another dealership. We ended up buying a car in Rochester because they had all the features we wanted in a car and it was on the lot ready to go. So, no complaints with Nemer - just bad timing.

patodonnell78

Aug 12, 2010

I was looking for a used Passat. The salesman was very friendly and knowledgable. He told me about the CC model which was about to come out. I took a test drive in a newer used Passat, and he answered all of my questions and showed me how all the interior features worked. Very friendly and helpful.

sdbitter

Aug 12, 2010

Overall Nemer has been good to me. They were always willing to fit me in their schedule. I just wish I was more aware when they had deals on service going on. The only problem I ever had with my service was the removal of my undercarriage dust shield. For some reason on a couple of occassions after my oil change it would not be put back on correctly. I am not sure if this is a service problem or a car design issue.

erinmegiv

Aug 12, 2010

I needed to but a new car because my dold one broke down. I showed up near closing time and still had my car within two days. I wasa very pleased with the service I recieved. I was given a rental car in the mean time to drive until my new was all set for me to take home, wich was also very helpful.

BRETTDEAN

Aug 12, 2010

I would HIGHLY recommend Nemer VW if you are in the market for a new car. Our salesman, Mike was so genuine and honest. He was a breath of fresh air. We left the dealership with a nicer vehicle than we thought we could afford, and felt amazing about it. We have purchased roughly 10 new cars in our lifetime and have never felt like we got a fair deal or that we understood the whole finance breakdown completely, until going to Nemer and working with Mike. We thank everyone who help us with the financing, etc. but we personally want to thank Mike. He was AWESOME!!!

michaelbagnato

Aug 12, 2010

Drove 200 miles to pick up my Golf TDi. It was ready and waiting for me. Staff was very thorough with with the initial intro and I was on my way. They made everything quick and pleasant. If I can talk my wifeinto the Jetta Sportwagen, we will definitely purchase fron Nemer Volkswagen.

ddrabek

Aug 12, 2010

Friendly staff, clean facility, prompt service, are all reasons to go to Nemer! When we first bought our car (and it was the first car my wife and I bought together) we were treated well, fairly, and with respect. The staff has been friendly every time we have been there and all service appointments have been good experiences.

mtrotta

Aug 12, 2010

I ordered a 2010 United Grey, 4-door, TDi in March 2009, it came in in October 2009 and I took delivery. Sean was excellent and kept me abreast of the shipment details as soon as he had them. I love my new TDi, I've been a VW owner for 10 years and I've never been happier. Also, I had a few service needs and the staff at Nemer took care of me and was friendly, professional and courteous. THANKS NEMER!!!

dogeatdog123

Aug 12, 2010

i asked for a rental car to go back to work and it seemed like a big deal. not too friendly. i asked the day before and was promised a rental car...when i dropped my jetta off the next day, mike in service didnt know what i was talking about.the mike in sales has been very good we plan to buy from him again.

kculihan

Aug 12, 2010

I bought my car at nemar and have brought it there for my servicing, I have zero complaints about the dealership, which when talking car dealers is truely saying something. The service department is top notch, and Fred is always great at communicating and getting back to me when he says he will.

ejswasey

Aug 12, 2010

It was easy to make the appointment. The service was fast and courteous and everything was on time. I was not pressured into any work I did not need and there were no games played with the inspection. I will continue to use Nemer for my normal maintenance/

KirstinDrabek

Aug 12, 2010

We purchased our VW Jetta in Sept 2001 and have been in for service a number of times. We've been pleased with the work when we've left it the night prior and pleased when we've had to wait in the waiting room (with young children). The staff has been conscientious about letting us know when we can expect the vehicle to be ready. The toys, TV and seating area are perfect for waiting parties. Thank you.

rsinuc

Aug 12, 2010

I needed a second key and the parts was very helpful. The key worked great and I had purchased an uncut key on Ebay. At first I thought there might have been a problem but no issue. The car was a 2004 Jetta 1.8T. I tried this because the additional keys are so expensive.

mahtal

Aug 12, 2010

I have been leasing cars from Nemer for more than 15 years now. I have always been satisfied with the sales teams that I have dealt with through the years as well as the service crew. My car is always ready when promised. I always tell friends to check out Nemer when they need a new or used car.

jfrolish

Aug 12, 2010

I visited the dealership to search for a used vehicle, which I didn't end up buying (I'm going to drive my current Jetta into the ground and then buy new). However, the salesman I spoke with was very helpful and did not pressure me at all. I wish I could remember his name. I thought that the prices of the cars I looked at were fair. I have had my jetta serviced at nemer many different times and think that the price of service is higher than it should be but on par with other dealerships. However, the service itself has always been very prompt and I was always satisfied with the outcome. I thought that the service department kept me well informed and explained everything I needed to know in terms I could understand. I'm happy with Nemer as a dealership/service center.

colin13

Aug 12, 2010

This is not a review of a recent transaction- my last new car purchase at Nemer was nearly 25 years ago. I drove that Jetta for 405,000 miles/ 20 years. The saleswoman worked with my budget to help me get a new vehicle and get me on my way in my new car the next day. I received Christmas cards from Lynn for a couple of years after that. Nice touch.

erosyouburnme

Aug 12, 2010

Josh was great. Tracy initiating contact with me via email was very helpful. The man who is helping me get approved is very nice as well. The only thing that clouded a perfect experience was my bad credit. I look forward to having my 2006 Rabbit serviced at this dealership in the future!

Daytonrichards

Aug 12, 2010

The dealership had what I was looking for and was easy to work with. It would have been nice if there had been more color choices buy I am happy with the color I have. I have had no major issues with my vehicle to date. I had an overall enjoyable experience!

cleverdale

Aug 12, 2010

I have only used Nemer's service for my car. I find that it's easy to make an appointment,everyone is accomodating, and if the service is going to take longer than anticipated, a shuttle service is offered.Once, another problem appeared as Iwas driving home from a service appointment, I called and got right back in. I have mentioned to several friends about the wonderful service at Nemers.

Gen2spoon

Aug 12, 2010

The service department at nemer was able to help me and my family through a difficult situation. They were able to diagnose the problem where other dealerships had no idea. They were Ble to arrange transportation for me while my ca was in service for long periods of time. They were also able to put me in touch with the appropriate people at vw o america to voice my concerns of there product and vet satisfaction. I recommend nemer to everyone! Thanks again nemer!

fauxtiki

Aug 11, 2010

I'm still driving the car I purchased 5 years ago. Had fairly decent service every time I have come in. Not always cheap, but reliable service. My last experience getting my car serviced was wonderful, despite the awful electric blue pt cruiser loaner, which drives fine and was roomy, but has got to be the most embarrassing car I've ever driven. I would have felt more comfortable driving the Griswald family truckster.

Waltraud

Aug 11, 2010

In April 2010 I saw a 2008 PreOwned Certified Volkswagen R 32 online for sale by Nemer Volkswagen in Latham. I called and made an appointment to see the car. When I got to the dealership, the car was ready for a test drive as promised. We negotiated and agreed on a price, and I was able drive away with the car within two hours. All was very professional and courteous. I am very happy with the car.

MarieConti

Aug 11, 2010

Yes, I feel that the associates at Nemer have always been very upfront and honest. When we sat down to purchase our Passat there were no surprises. Everything was upfront and that is what we look for in a dealership. When our car has been in for service work, it is always completed in a timely manner. That is why we would recommend Nemer.

joycerossi

Aug 11, 2010

I am a VW owner of four years strong now. I have had the pleasure of working with your service department to maintain regular maintenance for my previous Touareg. After receiving professional customer service within your service department, I wanted to further my investment with VW. So I enquired within your sales department. I worked with an array of your employees, primarily: Mike, Tai and Ric. My compliments to them all for their patience and professional advisement answering all my questions and selling me my first Certified Pre-Loved vehicle! I love my (new) Jetta even though it's a 2008. You would think it's a current and new model! Thanks Nemer Volkswagen Team!Joyce Rossi

JGregory

Aug 11, 2010

Bob was friendly and thorough. He gave us the best deal in town and made it EASY and less stressful to purchase a car. We did not have to wait forever while the salesman spoke to the mystery person in the back room. We worked up some figures and Bob came back and was ready to deal. No Nonsense!

mercy 1234

Aug 11, 2010

I love bringing my car there for service. I brought my car to Jiffy Lube and they did not put the cap on. I lost my engine. Fred took care of me. A rental was waiting when I got there. He found me a great engine and it was installed in a timely manor. My car runs great and I will never go back to Jiffy Lube again.

jancraig

Aug 11, 2010

Our first VW was a Golf back in the early 80's, purchased at Nemer VW. Since then we have bought 3 Passats, your showroom was totally remodeled, your key employees have stayed with Nemer, ensuring excellent service. I can always schedule an appointment at times that are convenient for me, and within a few days of my call. The phone lines have an easy to follow menu, no endless waits on hold. The service area is always clean and comfortable, I am greeted when I walk in the door. The parking lot is easy to navigate, no driving up and down rows looking for a spot. The cars are a great value for the price, and the sales department have been a pleasure to work with. We wouldn't go to any other dealer in or out of the area. Thanks, Nemer!

dgimond123

Aug 11, 2010

I was in the market for a new car and went to Nemer first. I test drove a couple of cars and asked a lot of questions about why I should buy a VW. I needed a car to fit my lifestyle; I wanted versatility, gas mileage, and pep. Chris Horn, my sales person, was very knowledgeable and steered me in the right direction-- the Jetta TDI sports wagon. He was professional, not stuffy or overly pushy, and patient. I went to other dealerships, drove other cars and spoke to different sales people. None of the other cars, or sales people, came close to convincing me to buy. I ultimately went back to Nemer and went for another test drive with Chris. I'm a hard customer, but I ended up buying a 2010 TDI. When I sat down with Mr. Howard to discuss financing, he too was knowledgeable, efficient, and accommodating, and had a nice way about him. He took time to explain the financing and didn't try to cut things short when I declined to take the extended warranty. Both employees are an asset to Nemer VW. I would buy from them again and recommend them to my friends and relatives and co-workers.

jess0020

Aug 11, 2010

Nemer VW staff was very helpful from the beginning. I had gone there in 2006 interested in a Golf and Bill helped me to become more aware of the options I had as far a price that were available to me. Bill is especially charismatic, and seems like a really great and honest person. This year I made a purchase on a used Jetta that Rick helped me out with. Within 5 minutes of being on the lot he came out to help us and answers all out questions: opening up cars to find a comfortable fit, prices, options, everything. He was very personable and even included his own experiences when discussing his options and knowledge about the VW's. Overall the experience was great, just be ready to wait forever when their figuring out the financial information. Love driving my new-to-me used car though!

harold.grunenwald

Aug 11, 2010

I've been largely happy with the service at Nemer VW, however I was spoiled by the service that I'd received at my original dealership, Pecheles VW in Greenville, NC. The quality of service has been very good; the one incident that I'd had I was able to work out an amicable agreement with the service manager. Overall, my complaints center around the high cost of dealer recommended maintenance, and that Nemer charges charges for car cleaning (wash and vacuum) where Pecheles offered them as a compliment. Overall, the experience is favorable. A special note to Andy in the Service Dept, who has always been great.Respectfully Submitted,Harold Grunenwald

ebasso

Aug 11, 2010

Cost and timing was very accurate versus the quote I received over the phone. The service dept. was friendly and also spoke to me in terms I could understand and respectfully. The reason I did not give "excellent" was that I wish there was a little more information on why the issue I had occurred (the cause).

dmkeesler

Aug 11, 2010

I have purchased two VWs from Nemer and recommended both my daughter and daughter in-law to Nemer. Both bought new cars. I have always found everyone to be friendly and accommodating. My car was just there for service and needed some work on the roof and trunk. While the roof and trunk problem seem difficult to pin down, everyone is doing their very best to try to resolve the situation. I love my car (and my girls both love theirs), and I always send people to look at "the Nemer lot" when they are in need of a vehicle. I get compliments all the time on my EOS. The kids call it a "hot" car. The older people tell me it is "very nice" and everyone is amazed at the way the roof operates. My response is always, "Go see the guys and gals at Nemer and tell them I sent you." You guys are the best! Keep up the good work and I'll be stopping by again soon.Dorothy

jalanrr

Aug 11, 2010

I told Bob what I wanted and he listened and got me exactly that. No pressure, no BS. Scheduled the pick-up when it was convienent for me. A wonderful experience. Guess where I am going back to when I need my next car..... Never VW in Latham, NY!

jamiwriter

Aug 11, 2010

We have bought two cars at Nemer and Kate has been a big part of both. She is a delight to work with. Sean was a very nice salesman. All in all, it was a great, no-pressure experience both times. When we are in the market again for a car, I'm sure we'll make Nemer our first stop.

claudio12401

Aug 11, 2010

I have been to four different VW dealerships and none have treated me with as much respect than Nemer VW. I bought my first VW from Heart VW in Kingston, NY. My salesman there was amazing but he left. A year or so later I was in for service and a salesman had pressured me and pressured me until I would buy a car. BOO them. Then I moved to Troy, NY and visited Nemer for my service. I was so amazed at the difference between dealerships. Nemer was off the charts. The service department was amazing. They helped me every step of the way. Then a year and a half later I was shopping around for a CPO VW. I was in search of a manual GTI about a 2006 or 2007. Nemer had none so I looked at the dealership where I was moving. Burke Motor Group in Cape May Court House, NJ. They were terrible. Absolutely horrible. The service department is very unprofessional and the sales team didn't know what a DSG was! I said goodbye to them. And I went back up, five hours north to Nemer and bought a 2006 VW Passat. I went and I was in and out relatively fast. Kate was great and I really enjoyed my experience with her and the rest of the staff. Now I was at the point where I was driving back to Latham, NY to get my oil changes done! I had another horrible experience with the Rutland, VT VW dealer which made me realize how special Nemer VW was. I will NEVER EVER buy another Volkswagen from another dealership again. Nemer for life!

Jaxx7

Aug 11, 2010

Going the the Nemer Dealership is like cominhg home. Everyone at Nemer VW it friendly and very helpful, I must have been ask by every person that worked at the dealership if they cuold help me. I bought two VW Jetta's in one week. So yes I would tell family and friend about Nemer VW... OH I did my sister came in a week later and bought a VW.

Gloria Brown

Aug 11, 2010

We visited the dealership to look at Tiguans. The general manager gave us his card, and he was very friendly. He said if we want to make an offer, come back to him. We will. We own a Touareg but have not had service done at Nemer, nor did we buy it there. We were just looking, and still are. We may be ready to buy within the year. I like dealing with a dealership which only deals with one specific brand....VW. There were many certified used cars to look at, which we did and everyone there was very helpful. The GM offered us $500 off the price right as we walked onto the lot because we already owned a VW. That was nice, but we were just looking at the time. Our overall experience at Nemer was excellent and we enjoyed the people there. We'll go back.

schoenj

Aug 11, 2010

I first discovered the 2006 Jetta that I purchased through the Nemer Volkswagen website. It was by far less expensive than any other comparable vehicle at any other dealership. I have owned my Jetta for over a year and a half now and I am very satisified with it. Service and friendliness have also been exceptional.

JenniferAnne

Aug 11, 2010

I purchased my car from Bob at Nemer after shopping around quite a bit. I needed a car immediately. Bob gave me the information i needed and we didn't waste a lot of time negotiating over the price. Nemer gave me the best price initially the first time i went in. And it was the lowest of the Volkswagon dealers. He worked with me to find what I wanted as far as color and accessories. I have been for service a few times. I have never waited to be taken care of. I have needed a loaner and they have always assisted me with that. One of my requirements I had when purchasing the car was that I needed to have a loaner if my car was being serviced. Bob assured me it wouldn't be a problem. Its never been an issue. I would purchase another car from Nemer and i I have often recomended Nemer to others.

phaphatcat

Aug 11, 2010

I was promptly greeted upon entering the dealership to purchase my EOS; the staff was friendly and extremely helpful. I was probably at the dealership a good 7 hours that day, believe it or not, between the test driving of two different vehicles, discussing my options for financing and payment plans. I went home with my new car that same day! I love it!When I needed the roof mechanism on the EOS fixed, I was given an immediate appointment. The waiting room was sunny and comfortable. The service staff was very communicative with me on what exactly was wrong and how long it would take to fix it.

dcorlett

Aug 11, 2010

I first used Nemer VW when I traded my VW Camper Van for a brand new '85 Diesel Jetta. (I wound up having that car over 15 years!) Twenty five years and Four VW's later, I am still with you guys. I always have a good deal and efficient VW servicing through Nemer and plan to stay with VW's and Nemer as long as I am driving. The love of my life (second only to my wife - in case she ever reads this!) is my red convertible beetle with the cream colored ragtop and interior. I can rest assured that it is receiving the best of care from the Nemer service department.

Badkity9

Aug 11, 2010

I have been a customer of Nemer for 12 years and 5 cars. They have been treated me great and have given me reason to keep coming there for new cars every few years. If I have ever had a problem with anything, they have corrected it just as fast. I have had very few problems with any of the cars from Nemer and they too have been fixed immediatly. I hope to continue buying cars with this dealer for as long as they are here.

lit71

Aug 11, 2010

Very few dealerships recognize you and call you by name when you come in. For years, that has been the case for me at Nemer VW. In the 10+ years that I have been a customer, I have never felt like a 'number' (and most of you know what I mean by this.) That being said, the staff is always courteous, efficient, and responsive to my needs as a customer. They never overpromise and often overdeliver. That is my definition of a good service dept. Give them a try if your current dealership is not up to your standards.

Dmtauber

Aug 11, 2010

Chris Horn and his manager worked with us over the course of several days to put us into not one but two new Volkswagen. Thanks to their help and persistance we were able to close the deal at a fair price and without any hassle. We have chosen Neemer before and will continue to so in the future.

Donna Ilardo

Aug 11, 2010

Peter was great to work with. He didn't pressure us in any way but made a deal that fit our budget with the car we wanted to drive. I have since brought the car in for service and every time I do, am always amazed at how quickly the job gets done. The work is superior and I leave knowing my vehicle is in the best possible shape it can be. This is the 3rd Volkswagen we have purchased from Nemer. Wouldn't go anywhere else.

drb12186

Aug 11, 2010

We bought a TDI Jetta in 1998, and have been happy with the car. The radio volume control went bad, the ignition switch failed, and the manifold had a cookie dough-like carbon build-up that no one seemed to want to tell us about. The car has performed well through 170k miles. If Jetta gets back to the squared off look we'll buy another.David Bradley

murdawg

Aug 11, 2010

Searching for a new automobile is an anxiety filled challenge for me. I want to make sure I cover all the bases required in purchasing a new vehicle. Part of that choice making decision is who the satff members are that represent the dealership and their ability to create a comfortable, informed, and flexible experience for the purchaser. Everyone at Keeler that I talked to personally or emailed was courteous, diligent, and extremely helpful. I would surely suggest that any of my friends, family, and aquaintances approach Keeler for their next automobile buying experience.

kmdwilson0406

Aug 11, 2010

Josh was very friendly and helpful, especially to my son. It was my son's first time out looking at cars and making the deal on his own. He was treated very well and not taken advantage of (he is only 20). I would highly recommend this dealership for anyone looking for a good used car or a new car.

Davemacgeek

Aug 11, 2010

The service was fast and friendly. They got the work done on a timely manner. I cameIn for an issue with my xm radio that was fixed under my warentee. I also had my oil changed at a discount with a coupon I was mail. The person I worked with also informed the of a defective engine coil that he was able to replace at the time of the other services with I was greatly appreative of. Everyone I have work with a Nemer has been friendly and very helpful

cleomook

Aug 11, 2010

I have had excellent experience scheduling and receiving both routine and incidental repair service. We have two VWs - one I drive and one my husband drives - and have found Nemer VW responsive to our service requests, fitting us in as soon as possible and providing friendly, competent service. On one occasion we stopped by unscheduled on our way out of town on a trip and they took care of a minor problem with our car right away. As a result of the good relationship we had getting service on our Golf, we bought our used Jetta at Nemer last year and had an excellent experience with the sales department as well.

drminciunescu

Aug 11, 2010

Overall it was a good experience, although it took a while to be convinced that i want to go in and commit for a long term. The first car they brought out for a test drive was sort of dirty, it did not have the "new look/smell" feeling i was looking for, had broken vents in the back...But we negociated some more, they brought out a car with 9 miles on it instead of over 300 miles, fell in love with it and here i am, proud owner of a VW CC.Staff was a little bit aggressive in pushing for a deal but i guess it s normal for a salesperson.Thank you.

forceford

Aug 11, 2010

This is the best dealership I have ever done business with. They bend over backwards to accommodate me. I never feel like I am a bother to them. I am always greeted with a warm smile and a hello when I enter the dealership. I never felt like once the sale was made, they didn't want anything to do with me. Best car buying and service experience ever!!!

bwil05936

Aug 11, 2010

I had recently totaled my car and needed to purchase a used car. I had done my research online and found a number of used vehicles in the capital district area, one of which was Nemer Volkswagen in Latham, NY. I had test driven 2 other cars before I got there, with one more that I wanted to test drive after. When I walked in I was greeted very warmly and was immediately directed to a sales associate named Josh. He was very friendly and knowledgeable about the car I wanted to see. The car was a 2004 Jetta with under 55,000 miles (about 30,000 miles than any other car that I looked at). It was in great condition and they had just put brand new tires on it. Josh got me a copy of the car-fax, which showed a flawless and well-maintained history, and even got me a bottle of water to sip on while I waited. They car was very well priced, and was a much better all-around deal than all the other cars I was interested in. Although I was extremely impressed with the Josh's attitude and the Nemer dealership, I wanted to test drive my last option, a 2004 Passat down the road. I explained that I had done all this research and I wanted to follow through to make the best decision that I possibly could. Although this made them a little uneasy, they even put a 2 hour hold on the car for me while a left to check out the other dealership. None of the other dealerships I had visited had made a gesture as great as this. Needless to say by the time Josh called me to inquire as to my experience at the other dealer I was already on my way back to Nemer. My entire experience with Josh and the Nemer Volkswagen dealership was great. They were very professional and made me feel very comfortable throughout my shopping and buying experience. Josh was very personable and helpful with everything. We set up a date the next day to come down and fill out the paperwork. I came back down with my Mom and she agreed that he was a great person and was very impressed with the Nemer dealership. He went through all the paperwork very carefully and explained everything to us. He introduced us to the store manager as well as the store finance manager, both of whom I felt were good people. Everyone that I interacted with throughout the purchasing process was friendly and very helpful. As we waited to get the car brought around Josh took a second to sit down with my Mom and I get familiar with the service schedule of the car. He gave me some business cards of different people from Nemer that I could call to service or get work done on my car. He also gave me his card and even his cell number so that I could call with any questions or concerns in the future. As he gave me the keys I sincerely thanked him for all of the hospitality and help. He walked me out to my super-clean, freshly detailed car and I shook his hand and said good bye. I left with a smile on my face and a great feeling about my decision and my new car. I am very confident that the car will perform great, and will be very reliable in the years to come. I strongly recommend both Josh and the Nemer Volkswagen Dealership to anyone looking to purchase a new or used vehicle. You will not be disappointed. Thank you again Josh for being such a friendly and helpful sales associate!

bobgardner2006

Aug 10, 2010

I chose Nemer because I wanted an honest answer to my questions re a new GLI lease. The questions were answered, stating that a 2010 GLI would not be available. However the Wolfsburg was offered as an alternative since it was "close" to the GLI. My 2006 GLI had package 2 and was the best car I ever owned. I am not happy with the new 2010 Wolfsberg. No fog lights, no xenon headlights, the handling is not as good and the transmission (manual) is not anywhere as good as my 2006 GLI. The lack of power lumbar is serious. The only positive things are the new radio/media display and the bluetooth. I am very disappointed with this vehicle, since i was very much spoiled with the GLI. I would hopethat when the new GLI is released, that Nemer will make some accommodation for this. The features of this new WolfsbergI in comparison to the GLI that I had were misrepresented. I is still an ok car, but my night vision requires the xenon headlights and the other differences like that lack of leather and the lack of the power lumbar, are also serious. I hope I will be contacted regarding trading in this new 2010 with less than 7000 miles towards a new GLI.Bob Gardner

bartolmi

Aug 10, 2010

The sales staff were cureous, but lacked initiative. I looked at a Toureg and was told that it is larger then a Pilot, which seems incorrect, but the sales person did not seem to push, which was nice, but i needed more information. The Price on the Toureg seemed very reasonable, but again, the sales person was not that interested in trying to pursuade me.I still service my 10 year old Jetta at Neemer and will continue to because the service center is great!

lady6893

Aug 10, 2010

I bought a 2008 Jetta in January and LOVE THE CAR :)I also got the 40K mile service and was very pleased with it! The price is up there, but the peace of mind I now have is well worth it!I will be back for sure for one of the smaller SUV models after I am done with my Jetta. I went to the other VW dealerships in the area and was not impressed, and very VERY happy to have found Nemer! You have a repeat customer for sure and I have and will continue to recommend VW's and Nemer to my friends and family!Thank you so much!Chelsea L Rowland

mptravelstead

Aug 10, 2010

The dealership was excellent but you didn't have the car I was interested in: 2007 Passat 4 motion stationwagaon. everyone was very professional and helpful. Follow up was good as well. Both by phone and e-mail. as i said you didn't have the particular model I was intersested in. i would definitely shop at your dealership again.

careeann75

Aug 10, 2010

Waiting room was clean and quiet enough to read and make phone calls while I waited. I was told the status of my car and how long it would take for my car to be ready. I was provided with the information to customer service to gain the proper information re: my car. I do wish I was offered a ride and/or provided with a rental as 2 hours was a long time to wait. Typically youre offered water or coffee and I did not recall this information until after I left, again something I wish I was reminded as early in the am would have helped with a cup of coffee.

atdinovo

Aug 10, 2010

This place is great. My car was done within hours of dropping it off. I must say i was rather impressed with the staff and how nice they all were. Would definately go here again to get my car fixed or when im looking to purchase another vehicle.

Brian31180

Aug 10, 2010

I bought my 2002 VW Jetta GLS at Nemer a while back and go there for maintenance whenever my vehicle needs it. I've found the service to be great every time and I find it quite helpful when they recommend additional services that are coming up and what one's can wait and which need to be done immediately for safety reasons as well as affect the life of the car.

Jermi4

Aug 10, 2010

The sales staff was very helpful but sometimes a little too pushy. Once we'd discussed the car options with them we decided it was not the right time for us to buy but they continued to push it rather than establish a relationship for future sales. I think they should have graciously taken our information and maintained contact with us for the future. We will probably purchase from them at some point but not now.

ohsoirish11

Aug 10, 2010

The reason why I voted all the applicable categories great was because I had a fantastic experience at Nemer. I didn't end up buying the vehicle I wanted because of personal finance issues but has no issues with the gentleman I worked with. He was very friendly, courteous, and most of all patient with me through the process. My hat goes off to everyone there for making my almost-car-purchase a friendly experience.

rormsby

Aug 10, 2010

When I was looking for a vehicle I had inqired about certain vehicles online and visited in person (not sure who I saw). The staff was very helpful and athough I have not yet purchased a vehicle, they have prepaired me to go in and pick out exactly what is in my price range and what I want when I am ready! They also offered to help me find other options that may even suit my needs! You guys are great and I look forward to buying from you in the near future!

Bhart

Aug 10, 2010

I have purchased (7) new vehicles & (4) used. I've always been treated fair with the deals & service. I can't say the same for other dealerships. Only change for me is that I'll have my financing done before I buy my next car. See you in about a year!

Jeanne Elisha

Aug 10, 2010

I have been satisified with the dealership from the time I purchased my Bug. The service has beenprompt and efficiect. When I have had problems and stopped in without an appointment, I was helped and if necessary,given a ride home. I would recommend the dwalership to any one. PS I appreciate getting a birthday card each year!!!!!!

Carrie06

Aug 10, 2010

I'm disappointed that my fiance who referred me never received compensation. He was the reason why I bought the $30,000 car and Neemer couldn't even come through with their referral bonus. It's just principle. Although I would not steer people away from Nemer, neither of us go out of our way to tell people to go there anymore. My fiance referred his cousin 1-2 years ago and did not receive a bonus then either. I do love the car, however it's just bad business & a little disappointing. I've mentioned it a few times & nothing was ever done about it. Another one of his cousins is currently researching VWs.

mojojojo1869

Aug 10, 2010

Mike was very pleasant and extremely willing to work with me on finding exactly what I wanted. I had been in an accident just prior to trading in my vehicle and both he and the finance manager worked with me to make my experience as easy as it could be, given the circumstances.

brittneyivey

Aug 10, 2010

Overall this dealership had great customer service, great vehicles and great pricing. I went in looking for a used vehicle with so-so credit and a bunch of other dealerships told me I needed a co-signer. Nemer VW was able to help me get the car I wanted at a very reasonable price. I would recommend this dealership to everyone.

bdeiseroth

Aug 10, 2010

I was travelling in the Albany area and my Jetta developed a problem requiring immediate VW Service attention. I located their name and address on my Blackberry, called, them, and explained the problem. They were able to quickly get my car in (same day), resolve the problem while I waited, and get me on my way. The underlying problem discovered required a scheduled warranty repair part and procedure, and once again, they were able to schedule me in and take care of the work in a courteous, professional manner. I left very inpressed with the way in which they handled their Service Department

amt12306

Aug 10, 2010

The Service staff is always friendly and prompt. I love the convenience of being able to make a service appointment online! Buying the car was painless too. I dread buying a car on my own, but at Nemer, I was comfortable enough to make the purchase on my own without the support of my husband! That says a lot!

ngertzberg

Aug 10, 2010

I bought my Jetta TDI in 2003 and have brought it back for service because I have always receive exceptional treatment. Service has been reliable and competively priced and performed in a timely fashion. People are helpful and very friendly. I will continue to have my car seviced at Nemer for as long as I own it.

bigbus

Aug 10, 2010

I always go to this dealership for all of my Volkswagen needs because I am always greeted and helped by a friendly and knowledgable staff. Anna is amazing!!! Every experience I've ever had at Nemer Volkswagen, which I've been visiting for over fifteen yers now, has always been top notch. I have recommended Nemer to many freinds over the years.

orc008

Aug 10, 2010

The customer service was exellent. I didn't feel pressured into making any decisions. I got to shop at my pace. All of my questions were answered, which was extremely important to me because I was a first time buyer. I am completely satisfied with the product and the service. I will deffinatly be back when I'm ready for my next vehicle.

mpepe

Aug 9, 2010

The staff was very friendly, helpful, and informative. I did the cash for clunkers program last yer. The salesman knew all of the rules and helped me achieve the deal. I needed the title from Ford motor credit and the saleman made every attempt to get the title before the deal ended.

srkremer

Aug 9, 2010

The experience of my daughter and I was very positive following an accident that totaled her previous vehicle. The dealership found a way to match other financing we could get and matched the payment. The service department was good in providing the first scheduled maintenance and correcting a problem with a rear door panel that was loose. I would recommend the dealership to anyone looking for a Volkswagon vehicle.

sschimpf

Aug 9, 2010

I have to say that the entire experience with Nemer has been great for me. I was impressed from the purchase of the vehicle right down to my first check at how competent and courteous everyone was. I have never been to a dealer that took so much time with their customers to make them feel appreciated and special.Thank you all.

Patti&Al

Aug 3, 2010

To make a long story short, I went down on Saterday to try a vehicle out 150miles mind you, And went back on tues to purchase a new one, After work in a thunderstorm. Bob was great friendly courtious very informative.. Everyone was pleasant..Thanks to All.. Patti

gblynch

Aug 2, 2010

All personnel at Nemer VW were friendly, knowledgable, and courteous--from our initial phone call(Tracy), to sales (Bob), and to closing (Patrick). We found our Passat Wagon available at Nemer VW via the internet after another area VW dealership couldn't locate a Passat Wagon in our locality! This convinced us that Nemer was 'our' dealership. Everything about our Passat Wagon purchase at Nemer has been favorable and we look forward to a satisfactory relationship with Nemer VW for future service and maintenance.

kerry4424

Aug 2, 2010

The staff at Nemer was very friendly and helpful to me when I was looking for my new car. The sales people did not pressure me to buy and when I did eventually buy my new car, they took care of everything at the dealrship...plates, insurance etc... Also, when I first went to look for a car, they had a sale going on. When I went back to buy the car, the sale stickers were gone. They still sold me the car for the sale price. Overall, a great experience.

rspiers

Aug 2, 2010

My customer service rep, Fred, took exceptional care of me. My car was washed (as I requested)and cleaned inside without me asking. My service request was performed as specified and delivered on time. Everything was completed to my satisfaction; it was a very pleasant experience.

TomandAnnie

Jul 6, 2010

We had an pleasant experience at Nemer working with Tai Lescinski and purchasing a Jetta Sport Wagon TDI. Tai took excellent care of us and gave us all the information we needed to make a choice. Our brand new Jetta Sport Wagon TDI should provide us with years of trouble-free driving. This is the second car we purchased from Nemer and the process was stress free, almost fun! We always take our two VWs to Nemer for service and are treated very well.We would recommend Tai and Nemer to anyone in the market for a new car or for quality service on your VW.

Moonwell

Jul 4, 2010

Going to Nemer was a good idea. They found me a 2010 TDI Sport Wagon (Wagen) -- in preferred color and transmission -- in no time, and a best available loan -- piece of cake. A roof rack was ordered, installed expeditiously, and sales, business manager, parts, and front desk were all attentive and helpful.

vandorn3

Jul 2, 2010

I purchased my DREAM car; a VW Bug in 2008. At the time the salesman (Vincent-who is no longer there) told me I would have free check-ups every 5000 miles. At 5000 miles I only needed an oil change so I paid for that.When I was in at 10000 miles I brought it in to have all of the suggested work done alone with an oil change. To my surprise the bill was $170.00. When I explained what the salesman had told me, they said I had been misinformed. I was very disapointed. The next day I took the on-line survey that Nemer sends and told of my service. In less then 24 hours Anton contacted me to aplogize and empithize with the problem. He sent in writing a FREE oil change for my next service. I have been please with Nemer since I bought my Bug and with continued service like I recieved from Anton is why I gave the rating I did!!!

Klyons

Jun 29, 2010

I had been leasing a Chrysler Sebring since 1982 and had not considered VW until driving past Nemer and seeing the EOS on display. I stopped in and found Tai Lescinski to be extremely pleasant and knowledgeable about all of the VW's. She encouraged me to test drive the EOS and the rest is history. I have been very happy with the EOS so far, returned to Nemer for the one month followup check - all was well and the service department staff was also very pleasant to deal with. I would not hesitate to recommend the EOS or this dealership to anyone in the market for a new vehicle.

rollinsmvp

Jun 29, 2010

I purchased my 2005 Golf in October 2009 from Nemer. I have had three previous Jettas (one new) ranging back to 1988!I just love VWs!My latest service visit at Nemer was as good as it getsBesides receiving an email for a discounted synthetic oil change, Fred had me in and out within 30 minutesAnd, this included a free no-cost repair on my sun-roof as per the mailing I received from VWThank you Nemer team!

brittneyivey

Jun 29, 2010

Purchasing a vehicle was very easy with Nemer VW. I would recommend Nemer to all of my friends with various ranges of credit. My sales rep was very friendly/ reliable when it came to getting me an excellent vehicle for the best price. Nemer spoke with various banks on my behalf getting me the best deal possible. They also frequently made themselves available when I had any questions. Their customer service is superb. I ended up purchasing a 2008 VW Jetta and I must say, I'm extremely satisfied. Thanks Nemer VW team!

jess0020

Jun 11, 2010

The experience was great in my eyes. Bill helped me out in 2008 and Ric a few weeks ago in 2010. Unlike other dealerships we had been to in the car buying process, someone was out to help us within the first 5 minutes of being there, as compared to another place where we walked and walked around for probably half an hour until WE stopped an associate who quickly passed us some information about their sale then went running along, he didn't even call someone over to help us out, I'd mention names if I knew it wouldn't get erased off the site. Anywho, since my purchase I have been back to Neemer for a few other things and the best part is that they remember you when you walk in the door, this is really important I think in maintaining a foundation of welcomed and respected customers.

rickeysean

Jun 5, 2010

Tracy and this dealership are incredibly awesome would never purchase anywhere else. Tracy took care of everything from the moment the phone call was made until the financing was completed, This dealership is amazing and the customer service is beyond exceptional. Thank You Neimer!

hhammond

Apr 27, 2010

My salesman Bob Cantina was very helpful and gave me all the attention I needed in dealing with my new lease. It only took two days to pick out and car and trade in my old lease. Everything went smooth and hassle free! I love my new Jetta!! This is my 3rd one and I will hopefully be back for another in 3 years!

finleymikew

Apr 27, 2010

Outstanding service for all visits, they go the extra step to make sure all service is understood and completed. Prices are very fair. They stand behind their work.They are very good at defining how long each task will take and make sure it is meet.

thewiedls

Apr 27, 2010

We are extremely disappointed with how our deal ended up with this dealership. I would not recommend them and I find their dealings pretty insincere. I understand that things have a way of changing, but they never notified us that our monthly payment was going to be $100 more than what we had agreed upon. We went in to sign the papers and they tried to pull this over on us at this point in time. We didn't think that they were as honest with us as they could have been.

pnfargno

Apr 11, 2010

Below is a version of the glowing email we submitted to the Nemer sales/sales management team after leasing our 2010 Volkswagen CC in November '09:Dear Ric, Once again, I want to thank you for coming to work for five hours on your day off to help us. We could not and would not have finalized our decision to lease the CC without your helpfulness, patience, and commitment to service. As I told you when we first connected, I am not at all a fan of car shopping (and I don't know too many people who are). However, throughout the course of our conversations and given the vast amount of insight you provided on all the Volkswagen products at which we looked, I quickly realized that you made the process both informative and - dare I say - enjoyable. You definitely have the ability to "read" your audience (must be from your days as a stand-up comedian!), for I felt that you combine a knack for light-heartedness with a focus on maintaining professionalism. When it came time for you to make the sales pitch and talk dollars, you did so without at all being overbearing. Rather, you allowed us to spend a couple of days thinking about everything, then ultimately reached out to us regarding a vehicle that both suited our needs AND fell within our price range (not to mention that you were willing to negotiate with us to make this happen). And - by the way - we absolutely LOVE the CC!!! We look forward to continuing our relationship with Nemer VW over the years, and we will be sure to recommend you as a sales representative (and Nemer VW) to any of our friends and family members who are in the market for automobiles. Thank you again!

MercyM

Mar 30, 2010

My fiance and i had done quite a bit of research on cars and generally knew what we were looking for before we decided to pay Nemer VW a visit. Michael walked right up to us and inquired our interest in VW and was very knowledgeable about the Tiguan that held our interest. We found out much more about the Tiguan and were impressed at his expertise in different VW brand vehicles. The other staff we dealt with were also friendly and professional. We had a great experience and would recommend this dealership to everyone looking for a great car, and service with reliable and great group of people.

dal26

Mar 29, 2010

Unlike many other dealerships, the sales staff at Nemer is relatively laid back. Devin McNamara sold us our car and patiently waited while we test drove a large number of candidate vehicles. He was knowledgeable and extremely friendly. Anyone would be lucky to have him as a representative.The only negative experience was that it took the dealership an inordinately long time to detail the car after we'd purchased it. While I understand that they were short on staff at the time, it seemed reflective of an asymmetry between pre- and post-sale helpfulness.

liltrina104

Mar 23, 2010

Ric was a wonderful salesman. He was not pushy or edgy to sell a vehicle. When I purchased my new beetle he went through exactly everything I needed to know about the vehicle. He returned my phone calls, answered all my questions, and was overall GREAT! I would def. recommend Ric to anybody looking for a new or used car. Patrick, the financial rep, was also great, he went over all the numbers and figures I asked for and got me the best price that fit in my budget, as well as Ric! I will def. go back there!

forceford

Mar 22, 2010

We are very happy with this dealership. Everyone seems to bend over backwards to help us. They are always cheerful and appear to be glad to see us when we stop by. We had our first service on Saturday and my car was returned in perfect condition. I really enjoy the personal touch I receive each and every time I walk into the dealership. I feel like my business matters to them.

jallen0472

Mar 21, 2010

Very courteous and respected my time. Support staff as well as my dealer, Devin, were responsive. Great follow-up after the sale. I needed dealer installed parts installed and the service team was efficient. Recommending the VW Jetta TDI and Nemer VW to friends.

328retiree

Mar 15, 2010

The service people I have worked with have been informative and helpful. My experience at Nemer has always been a good one. I have had a nuber of repairs done and bought my tires through Nemer and have been very pleased on all counts. They know ho I am when I call and work with me to get done what I need in a timely fashion.

ccatalina

Feb 25, 2010

I bought a new vehicle from Nemer - so this was my experience with purchasing somthing NEW, not USED (i make this point, because buying a new car and buying a used car are two completely different ball games):I walked into Nemer knowing exactly what i wanted (TDI model) and told Bob C. Bob searched the inventory and they didn't have the car i wanted so he went out of his way to find the car at another dealership, had someone drive out and swap similar models (i wanted the TDI) and i had my new car within a little over a week. Nemer took care of EVERYTHING. From the time i called them to check inventory to the day i picked up the car, they were courteous, friendly, helpful, and they got me coffee from Starbucks across the street! Who does that? no one. I've dealt with 4 VW dealers in the last year and Nemer BY FAR was the best car dealership i have ever dealt with. They understand money, they understand your budget and do not force you into a situation that you walk away from feel uneasy.

Burned by Nemer VW Latham, NY

Jan 23, 2010

BUYER BEWARE of any vehicle that you purchase from Nemer VW of Latham, NY. Better yet, RUN far away from them as fast as you can and purchase your VW from another VW dealer in the Albany, NY area.I purchased a used 2002 VW Beetle from Nemer in December 2008. The night I picked it up the ABS light came on. I went back in to complain and the Sales Manager, Daryl Bagby, convinced me to take the car and that they would fix the vehicle as it had a "VW Certified Warranty" on it. Two years later and over ten visits to their Service Department and the ABS light and brake problems are still not fixed. They have changed the ABS module, the ABS wiring harness, ABS sensors and countless other ABS parts numerous times and they cannot fix the LEMON. Granted I never had to pay anything for all this work but having the car out of service for weeks on end made owning this vehicle a living nightmare.Countless trips to the dealership to work out an arrangement to return this vehicle proved to be fruitless and they refused to make good and work with me on a purchase of a new vehicle to replace the LEMON they sold me in the first place. Their feeling was that they never charged me for any of the repairs so they did their part in keeping me happy.I finally got fed up with their constant run around and bought my daughter a new 2010 vehicle from another dealership who treats their customers with respect.Nemer VW in my opinion is a terrible dealership and you should consider my story as well as the others on this webpage as testimony to how bad you will be burned if you buy or service at Nemwer VW.

angry_VW

Jan 3, 2010

I have taken my vehicle (2007 Jetta) to Nemer twice for the same problem with my brakes. The rear brakes wear unevenly on the same side and this first happened at only 20,000 miles. Again, just like clockwork it happened again at 40,000 miles. Both times I had to argue, fight, and even call corporate to get a good response. The best I got was 1/2 off the price. Complete joke because both times the brakes were so bad it was a complete safety hazard to drive. As a matter of fact the first time it happened they said it was the brakes "cleaning themselves"... a month later I had no rear brakes.Even at 1/2 off I paid far too much. They don't do much to help you nor do they really care when the problem is so bad you can't take it somewhere else. I will not return to Nemer ever again. Oh - and for their "generosity" they kept asking me to give them a perfect review when corporate called me to check on how my experience was and they said anything less than the top score counted as bad. Seriously? I called corporate to complain and they then ask me to make it all better with corporate? Totally unprofessional.

hello3

Sep 27, 2009

Dis-Honest. I was 100% buying a VW the day I went in. Would not even give me a ballpark price unless I went inside and "sat down". I was looking for either a new or used Jetta. I had some questions about the price of used cars they had, but was told that before they would even approximate a price I had to go inside and fill out some paperwork. When I questioned why, the salesman told me that the price would depend on "different types of things" like "income, financing options, down payment". On a USED car?!?!?!. He asked me, "If I tell you a price that works for you, will you purchase the vehicle today?". "ABSOLUTELY, once I check and see if it is a good deal on my laptop (which I had with me) and be sure it checks out on Carfax.com", I responded. He then told me he could not even give me an idea of price range without going inside. Told me that I should have looked up prices before I came to the dealership.I asked about leases and options, salesman told me info that was not clearly not true. Such as a $179/month lease on an SE Jetta with only $2500 down. He said, "Lets go inside and put some things on paper and then we can see what comes up".I asked in any of the VW's come with remote start and salesman told me that they do not but Nemer could install aftermarket options on a leased vehicle "without a problem". But a remote start will void the warranty. When I asked the salesman about this he said that "We don't really service the warranties, so it does not really matter if a remote start is put in."Bottom line is that I left this dealership and went to another VW dealership in Rensselaer and bought a New 2009 Jetta SE. Nemer VW is dis-honest. Do not go here!!! There is another much better VW dealership in Rensselaer. Here's a tip... never go to a dealership that does not post the price of their used vehicles on the vehicle. They are trying to scam you.Nemer, if your salesman would have given me a price without having to "go inside, sit down, and do some paperwork" he would have sold the used vehicle for CASH (certified bank check) that day.

bccameron

Nov 19, 2006

THE REAL NEMER hi, i have dealt with both sales and service and i would have to say it was nice to buy the car there. they gave me what i wanted for my trade and worked with me to finance a 2006 GTI there new body style they seemed to be so proud of. it WAS a nice car a with the 2.0T and all the nice options. that is where the story goes bad, first i had a problem with the service dept. when i had my first oil change at 5,000 miles. they did not know how to reset a computer that said that i still needed service. i had to come back the next day to have it reset, not so bad though. then came the real problems, iwas driving down the highway and my car just stoped running. i have it towed to nemer, this sucks it only has 5,751 miles on it. takes nemer 6 days to fix my fuel pump modulater,way 2 long to me. so i get the car back and i think oh well a fluke thing, but its not. second oil change 10,000miles, they didnt reset computer again, i had to leave it there for the weekend so not to go over the miles and void my warrinty. im pissed now. i get it back and its all good untill11,000 miles air bag system goes bad, now i could tell you the hole story but its to long. in short 3 rental cars and 1million phone calls later after 3 1/2 months of them fighting with me about fixing it, i am getting a 2007 because i had to threaten them with the lemon law. oh yea the rentals suck i bought a 24K car and got a KIA rio "SUCKS" an 8K car for a rental. had to complain about that untill i got a jetta. the service is slow and you have to wait forever for any results, dont expect to be treated nice if your car is covered by warranty or if u dont have alot of cash to hand to them. not friendly or timley DO NOT GET YOUR NEW CAR SERVICED THERE

Elric

Dec 1, 2005

Hi!My GF took her 00 Jetta to Nemer for parts/labour estimate for driver's side mirror. Just the cover and the mirror surface had to be replaced as the actual mirror motor was fine. Nevertheless, she was told it was just an "illusion" and she would have to spend $482 for repairs. The funny thing is that I called a few day later and I got a different quote ($72 lower) for the same issue. It means they are particularly bad to female customers. We took the car to Capital Cities VW (www.capitalcitiesvw.com) and got quoted $132 having friendly service and some extra freebies thrown in. Do I need to say more? Don't know much about sales but stay away from service department!