Used Cars for Sale at Nick Mayer Ford in Mayfield Heights, OH

Equanna

Nov 24, 2015

They had just what I was looking for and the sale man was Great. The total process was easy and hassle free.

Fran

Nov 23, 2015

What I Like the most is that the sales person MR Willie Jofferion knows his stuff. And he takes very good care of his Customers.

Harry

Nov 22, 2015

The friendly service people and the complete service.The Facility is very clean andThe location is very accessable from the highway

Michael

Nov 22, 2015

George was very knowledgeable and informative. This was my first car purchase and he made it easy for me. Smooth and quick process. Thank you George for your time.

Samuel

Nov 19, 2015

I was given many options to purchase my car and enjoyed the experience. Both Val Potapenko, Steven Moyal and Brain were all helpful.

Rebecca

Nov 18, 2015

It was extremely nice of them to comp the installation of my new tire, the car is only a few months old and I ruined my tire, the cost was $390, and they said since I spent so much, they weren't gonna charge me the $30 to install it. Very nice of them...

Albert

Nov 18, 2015

Time, knowledge of sell person, waiting area well lit and neat. Friendly personal. Many selection of cars and truck. Free WiFi

Clarence

Nov 18, 2015

the service was very good with little waiting time.getting the car back in very clean condition and looking like a new car

Jacqueline

Nov 17, 2015

Service is good was not happy to find out that my 2 year warranty is only good up to 25,000 miles was not told this when i sign for the lease.

Scott

Nov 14, 2015

I knew what i wanted and the salesman helped me get it. Short and sweet and responsive to my needs. Not a lot of haggling. I had a price from another dealer and he matched it, no questions asked.

Vickie

Nov 13, 2015

It was smooth and helpful and east to understand.My salesperson was great Willie JofferionVery satisfied, will come back again. again

Terri

Nov 12, 2015

My sales consultant Willie Jofferion was very helpful making the process go fast and smooth. I was very pleased. I highly recommend purchasing a car form Nicky Mayer's Marshall Ford.

Lu

Nov 12, 2015

Service rep, was very informative, and I did not have to wait, had all I needed car was ready when they said, had a loaner, It was not a unpleasant experience, he was very kind and courteous, will come again!

Gregory

Nov 10, 2015

Ron Romanini introduced me to Dave Massucci whom took excellent care to meet my needs for an Escape and went out of his way to get the right one for me. He is a great asset to the company

Ali

Nov 9, 2015

Simply everything, the the ease in scheduling service, the rental car they provide to me for free, the short time for fixing the car, they told me it may need couple of days for maintenance, but they completed it in 24 hours only, great friendly team

Irwin

Nov 9, 2015

Charlie went out of his way to assist me. I can always count on Sean and the rest of the Service Department to provide me with an excellent service experience. All are friendly, courteous and knowledgeable. I can trust they will always take good care of my car (and me).

Bonnie

Nov 4, 2015

Everyone is helpful, friendly, informative and easy to work with! I appreciated the ride to and from while my car was being serviced! Tay (spelling?) was fantastic! And, Geoff is great! And, also, thanks to Mike!

Pedro

Nov 1, 2015

They came pick up my car change the oil inspected it and brought it back to me on it in a timely fashion I was well please

Sharon

Oct 31, 2015

Both times I have needed to have my vehicle serviced I have experienced friendly professional staff every step of the way. Even the employee's that walked by as I waited smiled and greeted me with a hello. The work, both times, has been completed in a timely fashion and a little earlier than projected. It was raining when I arrived & parked in the lot, the gentleman (Geoff I believe) had me wait as he went into the rain to bring my vehicle inside. Another thing that impressed me was how clean the entire building is kept. The waiting area is clean and comfortable. A+ on customer service.

Homer

Oct 28, 2015

It was very good,I was happy with the work that was done and the time it took plus good coffee.

Mollie

Oct 27, 2015

Mike in the service department was the best employee I have dealt with in my many visits to Marshall Ford. I have had many rude service department employees in the past, but Mike was incredibly friendly, welcoming & courteous. He washed my car, did an inspection check & provided me with a ride to work, all which wasn't even the reason for me being there (recall on my car). He was tremendous & I will ask for him each time I go.

Amanda

Oct 19, 2015

This is by far the worst experience I have EVER had at dealership service center. If I could give negative stars I would. Where do I even start? Upon arriving at 8:30, there was an older gentleman who clearly had no idea where to go or what to do. NO ONE came to help him. He was basically left to fend for himself. When I got out of my car, no one was around. I walked up to the desk and had to initiate any conversation. Then the guy helping me was rude and unfriendly. He took forever at my car to get the info he needed. He asked me if I was waiting or leaving, I expressed that I should have had a loaner car. He didnt say a word. I then stated that I specifically asked for one and was told you would have one for me. He responded with I told you that? I didnt realize I needed to specify WHO told me. Then I find out that the loaner car is with Enterprise and that I needed to wait for someone to take me there to get it. This is 15+ minutes out of my way for work (so round trip, a minimum of 30 minutes). I stated that I didnt have time for that as I had to work and could arrange someone to pick me up and drop me off faster. Around 4 PM I called the service center to find out what was going on with my car, only to be told it would not be ready until around 10 AM the next day. At no point did anyone call me to discuss this and help me arrange for a rental. I expressed I needed a car and was told the service manager would call me right back. At 4:45 I called again since I was leaving work and needed to know what was going on, only to be told the manager was gone. I was put on hold so long I was forced into voice mail. I didnt get a call back until 5:15. I expressed my dissatisfaction and not once did anyone apologize for the inconvenience. It was basically put back on me that they could get me a rental, but I needed to pick it up from Enterprise. I am not against using Enterprise, but at 5:15 I did not have time to drive there to pick it up as it is out of the way, and rush hour would make the trip longer. I am completely dissatisfied with the level of service I received today. Had I received a call that my car would take longer than the 4 hours I was told, then I would have had time to arrange to pick up the rental, instead of scrambling last minute to try and find a ride home from work, and to work in the morning. Not once did they acknowledge the inconvenience they have caused. Is customer service no longer important? Sadly, simple communication could have changed this whole stressful situation, but the person I spoke to did not seem to comprehend or acknowledge that. My lease is up in a few months, and this experience alone has caused me to NEVER do business again and I will be sure to never recommend them to anyone

Cathie

Sep 27, 2015

2nd time dealing with Lois Balante. She made us feel very comfortable and really worked with us to get the best price

Michelle

Sep 25, 2015

Friendly and professional. Salesperson knowledgeable about the all Ford vehicles and features. Beautiful Showroom and Very nice waiting area. Great experience.

David

Sep 22, 2015

Sean Bradford goes above and beyond the typical customer service. As disappointed I am with my new Ford, Sean is always very professional and accommodating.

Valerie

Sep 19, 2015

Sales rep., Mr. Grandberry is professional and courteous. He was easy to understand a customer's needs and price range.My experience was painless and stress free.

Sherise

Sep 15, 2015

I felt at home , the friendliness and when NO other car dealership wanted to really help me Willie at nick Myer did and nick Myer was so friendly cool and very humble for him to be a owner he didn't act like he was better then no one and he was super cool Willie is super awesome and cool as well other places that was like buy here pay here wanted just too much for high mile cars I got a great deal and nice car from you all I love this car dealer ship

Curtis

Sep 11, 2015

The quality of customer care was excellent the level of patients and service was at the top of it's game when I left the dealership I felt great about my purchase and would definitely recommend this dealership to others.

Dominic

Sep 10, 2015

Jamie Pilla is a true pro. He went above and beyond to get me the vehicle I wanted and to make sure I was happy. Lois was great to work with and Mike the F&I guy from Ford was really helpful and informative. It was easy and we are very happy with our vehicle and our experience.

Adrienne

Sep 10, 2015

Everyone was extremely helpful and professional. Usually buying a car is a completely long and exhausting experience. This was not the case.

Steve

Aug 20, 2015

staff was professional and courteous, work done in timely manner and I was always aware of what was going on. Plus vehicle was washed and vacumed.

Jay

Aug 3, 2015

had an appointment and didn't have to wait at all. my mechanic was very knowledgeable. when I told him what was happening he knew exactly what was wrong. I also got my truck back clean.

Arthur

Aug 1, 2015

Joe Witkowski showed us everything about the car and was most helpful. He took all the time necessary and was very patient.

Richard

Jul 31, 2015

Once I was checked in, the service time was reasonable. The intake was a little slow because of the number of cars being checked in

Barbara

Jul 24, 2015

professional customer service. Service Manager, Shawn made me feel that I important. His team is very courteous, polite and professional. Best practices to share with other dealers

Michael

Jul 22, 2015

Friendly salesperson, not pushy, respected our concerns, answered our questions to our satisfaction, was knowledgable about the product, made our trade-in and new lease a very easy business exchange.

Lance

Jul 20, 2015

The salesman, James, was very helpful and eager to please .He went the extra mile and made me feel very welcome.

Fred

Jul 17, 2015

Dropped my car off on a Tuesday night before closing for a Wednesday service appointment. Did not hear anything from them until Thursday and I called them after being on hold numerous times. They could not even guarantee that they could get it in Thursday. I decided to pick my car and I suggested hiring more mechanics and service reps to answer phone. I was expecting much better service from a major dealership. I guess bigger does not always mean better. I had considered leasing a car from them once my lease was up but my experience with Marshall Ford was a huge turn off.

Marvin

Jul 11, 2015

well when I came in , I did not think I would be getting a car. The salesman who help me was name Willie. He was knowledgeable about about the car plans, he listen to what I want and I am enjoying my lease Ford Focus.

Twyla

Jul 6, 2015

customer service like family always there when you need them to ask questions or just get a car wash lol but its true

Frank

Jul 3, 2015

Sammy and Eric were beyond helpful for me, they made this experience worthy of my keeping my business with Nick Mayer Ford.

Wanda

Jul 2, 2015

My husband can be a little over bearing sometimes and his tone of voice can seem to be harsh, I think he frustrated the salesman but the salesman was very professional and handled it very well.

Tracy

Jul 1, 2015

Willie worked hard to get a car that I would like within my budget. The paper signing was very organized and easy.

Elaine

Jun 30, 2015

Service personnel are in a good humor personable and professional. Service is always quick. Informs me if actual costs will exceed estimate. Just great customer service.

A Google User

Jun 17, 2015

This is the most unorganized financing office. I have no problem with the fact that the loan has a high interest rate. My problem rests with the fact that it took two months to get a memo title, they call my phone to talk to my husband, and they still can't get our address right! At least the sales guy was great and we were able to get a car last minute.

Linda

Jun 17, 2015

Julius(Mr. Kennedy) was very helpful , professional, and payed attention to our needs when it came to our purchase. Very pleased with our service and will definetly be back!!

Lisa

Jun 17, 2015

I was real excited to get a new car and you made it happen. Matt who I dealt with made me feel very comfortable and confident that I was able to get the car. Matt was very professional and caring to my needs to get me the car I wanted.

Mary

Jun 17, 2015

Super knowledgeable salesman. Everything moved along really smoothly and exactly as I was told it would. I came from out of town and they made it quick and painless.

Warren

Jun 15, 2015

Professional, knowledgeable and friendly staff. Quality of service was excellent. Also, Sandy, the service advisor, and Sean, the service manager, their interpersonal skills and concern for the customer are excellent.

Tracy

Jun 11, 2015

My husband and I walked into the sales area looking for some familiar faces from times pass to help us with new vehicle. Those we were looking for had retired or moved on. One of the salesmen was leaving work and asked if he could help us. We told him what we wanted to do. So he grabbed a salesman to help us (Dennis Spagnolo). Our salesman, Dennis was very kind and professional throughout the car purchasing process. He helped me narrow down the selection of an ideal vehicle and I'm loving it! :) We ended the sales process late and many were going or had gone home. However, Dennis and Vickii (and cleaning team) worked with us until all paperwork had been printed and signed. Dennis helped transfer my personal items from the trade-in to the new fusion and then programmed our cellphones into Sync system. This was one of the best sales experience we have ever encountered at Ford! Thank you to the Nick Mayer Marshall Ford Team!

Paula

Jun 7, 2015

it was quick, everyone was so friendly and professional. it was a great place to be I thank you all.

Barbara

Jun 6, 2015

Joe Witkowski is an outstanding salesperson. Very knowledgeable but not high pressure at all. This is our 3rd Edge that Joe has sold us. We will continue to come back as long as Joe is there! Overall your dealership was a pleasure to deal with from general manager to finance dept.

Karl

Jun 5, 2015

I was not planning on buying another Ford due to dissapoinment with the overall maintence record of the my first Ford (11 Escape - purchased used). Salesman already knew my overall car preferences & was able to give sound input & rationale for giving Ford another shot. So far, so good.

Jeanne

Jun 5, 2015

Warren shuttled me to and from work and helped me get to my rental car--- he was excellent, really demonstrates extraordinary customer service. Sally was very flexible with the time of pick up of my car, she was very transparent in explaining the issue with my car and placed safety first. Sean takes a personal interest in the service and satisfaction of all customers. He takes care of all details so you do not have to worry.

Irving

Jun 4, 2015

My appointments was easy to schedule, and the scheduler was very cooperative and heard what I had to say. THe facility has very clean service areas. I was checked in on time and out on time: Perfect!

Patrick

May 29, 2015

I was greeted as soon as I entered the service area and I was helped. I was later called and told that one piece needed for the recall would arrive the next day and that I could either take the car home or leave it overnight. The next day I received a phone message that my car was ready. One of the service representative drove my car to the service are.

Mark

May 29, 2015

I felt very respected and listened to by the staff. They explained the work happening thoroughly and were quick to respond when an unexpected repair required me to take a loaner for the night. When I came back the next day, the staff remembered me and greeted me with a smile.

Mary Ann

May 28, 2015

Although I had an appointment with Reggie Wade who was no longer at the dealership, Sammy was able to carry the ball and do his utmost to close the sale. Very impressed with customer follow-up (and cleanliness of the whole facility).

Jennifer

May 27, 2015

Dan B. always returned our calls. He also had a whatever it takes attitude. Ryan helped us when dan was with other customers. Very nice guy!

Gail

May 20, 2015

My salesman Val Potapenko!!! Within a few cpl of weeks of me coming to Nick Mayer I was getting the run around from the salesmen from different dealers, But not with Val he made my whole experience worth it! And I will recommend this dealership to any and everyone I know, GREAT JOB!!!

Alexis

May 20, 2015

Matt K was so attentive with me and went out of his way to make sure I was able to drive off the lot in my new car that I am more than happy with. He was very polite and provided great information and has made himself very available to make sure that I have a place to come to if I ever have any further questions or issues with my car.

Ty

May 15, 2015

The service department is always on top of any special promos and special offers to save the customer money while, at the same time, being aware of the needed service. in addition, the service people listen to the concerns of the customer and make appropriate suggested solutions.

Dominic

May 13, 2015

Friendly staff at service counter. They committed to a time for the vehicle service to be completed and it was completed on time.

Nellie

May 9, 2015

I was impressed by the friendliness of your Service Dept. Staff, namely Geoff Clark. His knowledge and professionalism are to commended. The work was completed that same day and I left feeling confident that I could trust the service. Thank you.

Theresa

May 9, 2015

The information given to me was explained well for me to comprehend. Always have had very good experiences with the workmanship.

Charlotte

May 8, 2015

Great, respectful, caring attention to my choices, concerns and needs. Couldn't have been a better shopping experience. And with the new car, I'll continue to do all my service there, too. They are full service all the way around

Nick

May 5, 2015

What I liked was that the service (The Works) was completed quickly along with the fact that my car was washed before it was returned to me. I have no complaints about the service work performed this time.

Clara

Apr 28, 2015

What I liked most was that there was no pressure on me to buy. Matt was very informative, friendly and like I stated before there was absolutely no pressure to buy. Everything was explained to me and he let me know what was going on every step of the way. I would certainly recommend Matt to family and friends.

Lee

Apr 24, 2015

I have never had a bad experience at Marshall Ford/Lincoln. The service Staff are helpful. Sales staff with whom I have dealt were excellent.

Gail

Apr 23, 2015

Dan (and Dan) work really hard to get a deal I could afford. I am enjoying my Escape very much.

Gary

Apr 19, 2015

Your customer service area was clean and tidy. I really like the was my car was washed; it looked great!

Charles

Apr 17, 2015

I was impressed with the friendliness of the staff, how fast the sale was expedited, and the technical explanation of the car's functions.

Tariq

Apr 14, 2015

I dealt with Don and he was clear about things and explained everything. While waiting we can check out new cars. Over all atmosphere is very nice. So many eating and shopping places nearby.

Phillip

Apr 14, 2015

Short lead time for the appointment .The entire oil change and tire rotation took 1 hour & 15 minutes .

Jenny

Apr 13, 2015

Everything went smoothly, no hassles with drop-off, rental, and service to my vehicle. I was especially impressed by the porter service. It's definitely an advantage to your dealership.

Rita

Apr 9, 2015

The car is great but it's because of Joe Witkowski that I keep coming back. I've gotten 9 cars from Joe. There are a whole lot of cars to choose from but only one Joe.

Archie

Apr 4, 2015

Same day service, quick The maintenance man were professional and knew the job well. They told me of the wear on my tires and that I need new ones, which I will have done before traveling in a few months.

Sherman

Apr 3, 2015

Our salesperson was very friendly and personable and made sure we were comfortable with the deal we made. Driving our new Fusion makes me feel great.

Franklin

Apr 1, 2015

Frank Pisano went the extra mile to make sure I got the best deal possible on my purchase, and helped me make an informed decision! This is my second car purchased through Frank; I don't anticipate needing another car soon, but if I or anyone else I know needs one, I would note hesitate to contact Frank again.

Allison

Mar 31, 2015

I met Sandy walking through the door to the Service department. She immediately greeted me with a smile and introduced herself. She asked why I had brought me car in and I explained. She smiled again (she has a great, welcoming smile!) and let me know she was going to check my battery and fill my windshield washer fluid. I asked her if I could leave as I had my daughters waiting to take me home and they had to get out to Lakeland for school. She said , "Absolutely!" I gave her my phone number, signed the form and I was on my way. She called me when my car was finished and I came to pick it up. Sh greeted me with another smile and said she was going to get my car. I thought it was in the lot somewhere. while I was outside waiting, I noticed my car pulling out of the car wash. She had gotten my car washed! It was a completely painless, pleasant experience bringing my car to have it serviced! Thank you Sandy for all your hard work, it was most appreciated!

Kathy

Mar 31, 2015

Extended service times and the updates on how service is progressing. I also like the free car wash, and fluid top offs.

Robert

Mar 28, 2015

Excellent Sales team Friendly and knowledgeable staff, made the buying process simple and easy. I would highly recommend and would buy from again.

Donna

Mar 22, 2015

The politeness, friendliness, guidance, and experience of your service personnel and payment clerk. I really appreciated their knowledge and care.

Jacquelyn

Mar 19, 2015

Low key sales pitch and courtesy of Joe. Also, the detailed explanation of every bell and whistle in the car. And helping to install blue tooth.

Benjamin

Mar 19, 2015

Sandra was exceptional. She greeted me with smile and walked me through every step of the process. Sean and Dominic were also helpful prior to me bringing my car in service. Finally, Ameta in the billing area was excellent. She was cheerful, friendly, and efficient. I enjoyed the experience. Good job..

Jacqueline

Mar 12, 2015

I am always well taken care of however, I was there for over 3 hours to change a tire. This is much longer than it should ever take to change a tire. You guys really need to work on that. When I left, everyone who came in the same time with me was long gone.

Bonnie

Mar 11, 2015

In and out and everyone was friendly and competent! The job was done correctly! This is always the case at Nick Mayer Marshall Ford! Kudos to John and to Sean!!

Lois

Mar 4, 2015

Your staff was very courteous and professional. John Manson, the technician that worked on my Escape, was extremely meticulous. He also recommended a transmission service that I purchased along with my oil change and tire rotation. Shawn Bradford is my Go-To Guy and he is the Greatest! I live in Parma but I am happy to travel to Nick Mayer Marshall Ford for service because I know that I will be well taken care of.

Scott

Mar 4, 2015

Ilan was a great sales person. Very knowledgeable of the unit that we bought. The finance young woman was great as well. A+++++++++++++++,Ilan was a great sales person. Very knowledgeable of the unit that we bought. The finance young woman was great as well. A+++++++++++++++,Ilan was a great sales person. Very knowledgeable of the unit that we bought. The finance young woman was great as well. A+++++++++++++++

Eric

Mar 3, 2015

It was a very quick, streamlined experience. Sales wasn't pushy, they explained everything to me, answered any questions that I had. The price I paid for my vehicle I felt was great.

Nathan

Mar 2, 2015

They were the first of 5 ford dealerships to acknowledge that my vehicle had an issue and they were more than accommodating fixing it

Warren

Feb 23, 2015

My salesman, Bill Hawkins, was the best. I have bought a lot of cars and he is among the best I have experienced.

Matt Jones

Feb 17, 2015

I recently found a late model used car at Nick Mayer Marshall Ford via the internet. It was priced thousands lower than similar vehicles across the country. Frank Pisano was the salesman who assisted me through the entire buying process. I can only say good things about Frank as he went out of his way to not only make the deal happen (with a great interest rate), he also arranged to have a driver pick me up at the airport when I arrived to Cleveland. As soon as I arrived, Frank promptly greeted me and in less than an hour I had all the paperwork signed and was on the road back home. From start to finish this was the easiest and least stressful car buying experience I've had. Thanks again Frank!

Cerena

Feb 15, 2015

Prompt attention, beautiful waiting lounge, excellent staff and care for my 2013 Ford Focus. This was my first leased car. Nick Mayer Marshall Ford made it a seamless process. I'm a very satisfied customer!

Raymond

Feb 13, 2015

Work was done in exactly the time I was told it would take - no doubt a first! (And the first time at your dealership, previous visits not so timely.)

Geraldine

Feb 13, 2015

I always have a great experience when I take my vehicle to be repaired. Everyone is always kind & curtious. I am treated with respect.

Lorene

Feb 9, 2015

my experience was very good. Sandy did the everything very friendly and fast. She knows her job and does it very well. The service manager is also very good at handling the problem and satisfying the customer. I was very pleased with the service.

David

Feb 4, 2015

Nick Mayer Marshall Ford is the best dealership that I have ever dealt with a I have dealt with a lot of different ones. They made it as easy as possible to work with. I don't have good credit & they still worked with me after a lot of turn downs. I was getting ready to give up on my dream truck & Nick Mayer Marshall Ford came through for me. I will never forget it & if will always deal with them. Frank was great to deal with & I would like to thank him again for all of his help! ,Nick Mayer Marshall Ford is the best dealership that I have ever dealt with a I have dealt with a lot of different ones. They made it as easy as possible to work with. I don't have good credit & they still worked with me after a lot of turn downs. I was getting ready to give up on my dream truck & Nick Mayer Marshall Ford came through for me. I will never forget it & if will always deal with them. Frank was great to deal with & I would like to thank him again for all of his help!

Carol

Feb 4, 2015

Helpful, caring and friendly staff. I always remember how they helped us when our car malfunctioned while we were visiting Cleveland, prior to our move here.

Jacquelyn

Feb 4, 2015

I feel like I am getting the red carpet treatment because they treat me like royalty. I have all my vehicle work done here. Reliable, honest, fair, trustworthy.

Kathy

Feb 2, 2015

Customer service was excellent and my car was ready when I was told and he programmed my phone! Don was AWESOME!!

Lexus

Jan 31, 2015

My service for my oil change was Fast and they explained everything that was done to my car. The waiting area was clean and the coffee was an added bonus.

Conrad

Jan 26, 2015

I liked the fact that my vehicle was given a full maintenance check and I received a form with the results. Everything was accounted for.

Marcellus

Jan 24, 2015

Informative service representatives who provides service updates on your car. You are not pressured for repairs. The waiting area offers free coffee, reading material and a flat screen TV with easy assessible cable channels.

Arthur

Jan 24, 2015

Welcomed by Ilan. Showed us the car that we asked for, which was almost the same as the last one, which we liked. Deal closed very quickly, including printing all of the necessary papers. New showroom beautiful, including rest rooms

Masina

Jan 17, 2015

The hours of service are very convenient for a person that has a job and cannot make it during the day.

Richard

Jan 15, 2015

Attentive, professional, thorough. The sales and service personnel were attentive to my needs and wants, professional in how they worked with me on my lease and follow up service appointments, and thorough in resolving any sales or maintenance issues I brought to them. And they did it with kindness and courtesy.

Marni

Jan 12, 2015

Everything went smoothly, and it was free! The points program is really nice. Sandy is great, and I really appreciated having my car waiting right outside the doors, already running with the heater on!

Philomena

Jan 12, 2015

My car had been serviced at another company and they had left a rag on my catalytic converter causing a fire. The helpfulness of your staff in assisting me in not only fixing my vehicle but also documenting the damage was excellent. I'd like to especially thank Don for all of his help!

Barb

Jan 10, 2015

Even though I was there for almost 2 hours to get an oil change (not happy at first) but then when they apologized over and over along with taking care of my bill, all anger left! I know things happen and things can get delayed...they took care of the situation! Thanks!

Christina

Jan 10, 2015

I liked how friendly the staff was and that I was told what things they would check for the car rather than being blindsided and finding out later what things were happening with the car.

Freddie

Jan 4, 2015

my sales rep was very professional and I thank Greg Gromack in getting me approved for my escape e in though it wasn't the one o picked out. Wondering if I had leased the sunset escape if I could've gotten it

Lori

Jan 1, 2015

Willie help me with my budget I'm retired so I can only spend so much on a car and they worked it out for me so I'm very thankful and now I'm driving a New 2014 Ford Focus

Reginald

Jan 1, 2015

Megan and Julius stepped up to the plate. Initially things weren't so well. They worked very hard to resolve issues and get me to buy

Charles

Dec 31, 2014

Monica was the type of salesperson I enjoy dealing with. From the time I submitted an information request via the web, she was prompt with sending an email and following up with a phone call. That being said, she contacted me enough for me to remain interested, but not so much as to turn me away. After purchasing my new Ford Truck, she introduced me to the service dept., the person behind the desk was not the person she was looking for and it was obvious he was busy, however he stopped, introduced himself as another representative of the service department and showed not indication that we were interrupting him - I was very impressed. From the time I walked in to lobby to the time I drove off the lot, I was impressed with your organization.

Kristin

Dec 30, 2014

I thought John was an extremely honest and helpful car salesman. I would definitely refer family and friends to Marshall Ford because of John and his service.

Cathy

Dec 29, 2014

The service department is super clean and everyone welcomed me when I got out of my car -- my write up person was super professional and kept me informed of everything that was done on my car.

Carlo

Dec 24, 2014

It was quick and with no surprises. They did what they had to do without insistingly "offering" to many additional services to do, as sometimes happens in other places.Good coffee, but no popcorn or coockiesWiFi available in the lounge, but no electrical plugs or desk space.

Tariq

Dec 23, 2014

First of all the timings are so good. I can go after work as well. The professionalism was great. Although it took a little longer than I though for an oil change and general insoection., 2 hours or so. But generally it was excellent experience. I already have recommended three co workers this morning.

Paula

Dec 22, 2014

Working w your customer service department staff on the ford side. I have a Lincoln but prefer working w Sean and Jeff. They give me personable service and make me feel valued.

Nellie

Dec 16, 2014

The Service Representative was attentive to my concerns, he educated me on what was needed to maintain safety in my vehicle. I Also needed new brakes and pads. Our Dealership continues to provide excellent service and care.

Rita

Dec 15, 2014

I like the people. Joe W is the best salesman ever. If he left, I would follow him. Shawn and Jeff always steer me right when it comes to maintenance on my car. I trust these three men completely. I know I am not wasting my time or money when I come to see these three people.

Brenda

Dec 14, 2014

The young lady that helped me was very nice and the servicing of my car took less time thanks for always taking care of us your customer

Marjorie

Dec 14, 2014

The service rep explained what was going to be done based on the recall service and also the over all safety check.

Gaston

Dec 11, 2014

All your service personnel are the best I've dealt with and the service department manager takes the time to explain the situation and what's being done to rectify the situation.

Mary

Dec 6, 2014

professional, friendly, on time quick work, came to me with report card and went over it with me, facility clean enough to eat off the service area floors

Gloria

Dec 5, 2014

hello this is James Allen (Pittmon) I've been bringing my car to the Ford dealership there and my experience with Sean Bradford just keeps me coming back because he's always willing to help and go beyond what he needs to and that's what I like about coming to your dealership

Raphaelle

Dec 4, 2014

All the people in the dealership were very friendly and personable. There was no negative energy and everyone behaved in a professional manner.

Ernestine

Dec 3, 2014

The check-in was quick and efficient, the work done was excellent, and it took only one hour and ten minutes

memeled

Dec 2, 2014

wasn't hassled or sales-pitched for unwanted services

Geraldine

Nov 26, 2014

Work was completed in a timely manner. The Report Card was helpful. I appreciate all the checking that was done on my car to assure me that I was driving a safe car. Everyone was pleasant and appreciated my continuing to use your dealership.

Patrick

Nov 25, 2014

What I liked most about my experience was the help and knowledge the sales woman provided. When I was ready to purchase my new vehicle she offered to come in on her day off just to work with me. She even went the extra mile to call me prior to coming out to have the car ready and the foot of snow cleaned off of it

Evadne

Nov 21, 2014

Sandy was very helpful and professional she kept me informed on the progress of my service. Staff is always very friendly, greeting customers and assisting in anyway that they can. Waiting area is very comfortable net and clean. Thanks for the free coffee and I appreciate Joe the salesman showing me how to operate the coffee machine.

Patrick

Nov 11, 2014

Brian Sopko in Lincoln is always a pleasure to work with. Very prompt with quotes and vehicle was finished as promised. Carl the tech in Ford was very helpfull as well in explaining the repairs that were done to my truck.

Ty

Nov 7, 2014

I have been a regular customer for over twenty years going back to when my late father was a salaried employee at the Walton hills Stamping plant and I could purchase on the "A" plan and The "Z plan after he retired. Since price etc. was a non-issue, I based my decision to deal with, then Marshall Ford, on some more important factors. The service department including Sean and Geoff and the service techs was a big "deal maker." They are the glue that builds the kind of loyalty a dealer needs to survive in today's highly competitive market. Once the ink is dry on the paperwork it is the excellent service I receive that brings me back vehicle after vehicle to Nick Mayer's Marshall Ford. The sales staff, especially Joe Witkowski, are knowledgeable and go out of their way to find exactly what the customer is looking for and the used vehicle people make sure I receive the maximum trade in value. In addition,they see to it that I receive all rebates and special financing for which I'm eligible and are concerned with my complete satisfaction long after the sale is completed. Now, I'm no longer eligible for employee discounts but have found that, in addition to the excellent service, I can depend on the best price and perks at Nick Mayer's Marshall Ford and wouldn't dream of going anywhere else--neither should you.

Strike three

Aug 29, 2014

Show me that youre a serious buyer After negotiating the deal, the salesman asked if I had a trade-in. I answered that I did, but that I did not happen to be driving that car to the dealership that day. I said that I could bring it the next day, but the salesman said that it would be his day off, so I should bring it the day after next. BUT, he said that to seal the deal he had to prove to his manager that I was a serious buyer by leaving a $1000 deposit AND the title to my trade-in; I did both. Two days later, I drove the trade-in to the dealer, and I was informed that the car was sold to somebody else the previous day. As noted in an earlier review, he blamed the problem on poor internal communications. So, although I had shown that I was a serious buyer, Nick Mayer has proven to me that it is not a serious dealer.

mike

Aug 14, 2014

This was my 4th truck or car that I bought from them. They always kept there word on any repairs that had do get done.The sales person was very helpful answering any question I had.Total wound buy again for them.

ChefMarty

May 16, 2014

Dealt with Frank Pissano the Internet manager and Dan, the used car manager I could not be happier. The process of buying was actually enjoyable. I was without a vehicle and Frank personally dropped my car off at my house. I can honestly say that Frank is the most accommodating, honest, and knowledgable salesman that I have ever dealt with. I will purchase every future car from Frank as well as recommend him to friends and family. BTW I love my MKZ Ultimate!

Pam bystry

Mar 28, 2014

I called regarding a car listed in the newspaper, when I got there I felt the car was way high priced especially when it was sitting in the show room and they had to jump it, knowing I was coming to see it. I did not have a good experience as I felt like they just ignored me and my needs for a new car. Am still on the market, I know what I am looking for and all the features..I will never visit Marshall ford again!! You really need sales rep's that make the customer a priority!! They could be better at getting to know the customer and what they desire and notify them if something comes in that they think they will like. Thank you for your time, Pamela Bystry

Bullied

Dec 4, 2013

Deal fell apart after the sale. The vehicle has been in the shop ever since the papers were inked. Almost a month now and the vehicle is still in their service center "being fixed". Every week they say " Next week". When it becomes 30 days and still no vehicle. I will be asking for my down payment back and they can keep their "lemon" of a vehicle.

King Ranchie

Oct 24, 2013

Have been looking online for sometime for a specific rare F-350 Pickup Truck. Called Frank at Marshall Ford when the truck showed up in his inventory. He was extremely knowleagable, courteous and trusting with that all said I took his word for the overall condition and mechanics of the truck. I couldn't have been more delighted when his crew dropped off my truck some 350 miles from me. It was more than expected and I have since reffered him to a friend.

ReasonableGuy

Aug 26, 2013

Frank told me to me to call before I came to ensure that the vehicle was still available. I called that morning and he said see you in an hour. When I got there he apologized that the car had been sold the day before and blamed the confusion on internal communication problems.(RED flag#1) I had expressed interest in another vehicle and he suggested I see it. He said it was in another building and asked me to meet him there. After waiting a few minutes another salesman met me to tell me that Frank was sorry that the 2nd vehicle was also sold last night.(RED flag#2) Fast forward a couple of daysFrank sent me a text to tell me that the deal on vehicle #1 fell through and was I was still interested. Unfortunately, I was and went to test drive it. I decided to buy it with the stipulation that my mechanic check it and my wife ok it. The sales manager was reluctant but let me to take the vehicle home only after much convincing. Note to selfnever beg to buy a car. It appeared to me he was trying hard to avoid my mechanics inspection (RED flag#3). The next day I returned (despite mechanics disapproval (RED flag#4)) to buy the car. At the sales managers desk he presented a sale price more than $1000 more than what was listed on the internet. After checking the price was lowered.(Red flag #5) My sale included a 30 day powertrain component warranty and a guarantee e-check pass. I was concerned about e-check because when I connected my scantool to the computer the engine codes had recently been reset and the vehicle had not been driven enough miles to be e-checked. Upon asking about an engine light the sales manager told me that there never was an engine light (RED flag#6) but they had sent the vehicle to the GM dealer to have the thermostat replaced. (More on this later.) At this point the sale was complete and I left with my gently used vehicle (after they denied a thanks for your business filling of the tank). In the month following I gave Marshall Ford many opportunities to provide great customer service and, unfortunately, they failed. First, I noticed that the gas gauge did not fall below tank. Day 3 of owning the car I ran out of gas. I made this known to the sales manager at Marshall Ford and he responded that this is not covered under my 30 day warranty and to do so would open up some legal issues by covering an unwarranted repair under warranty. That is salesman talk to me because I dont see any legal problem with providing great customer service. He offered a free oil change which I never saw. Next, I noticed a subtle tranny slip which I didnt expect them to notice or fix but brought up anyway. The sales manager appeased me by looking at it but, of course, found nothing. In wanting to know more about the tranny I called the GM dealership mentioned above. Unfortunately, they had not taken it there but since they were on the phone I asked if it had ever been serviced there. With the VIN he was able to tell me that Marshall Ford had taken it there for service some months before. When I asked what for the serviceman said the engine light was on. (Remember I was told there was never a check engine light on.) I asked what was repaired and he said nothing - they reset the code and performed no service. I asked about replacing the thermostat and he replied there is nothing here that says the thermostat was replaced. (Remember, Greg told me the vehicle was taken to the dealership to have the thermostat replaced.) Thankfully, this was the end of my dealing with Marshall Ford. Here I am 6 months later and the vehicle needs a $800 fuel pump. Likely because it was stressed by running empty due to the problem with the gas level sensor. Marshall Ford really missed an opportunity to provide great customer service. I wish I had heeded all of the RED flags listed above and the advice of my mechanic. I dont recommend Marshall Ford nor will they see any more of my business.

very impressed

Jul 31, 2013

I was looking for a certain car that by the time I got there, another person was also there to look at. the other person had already made an offer so Jim went above and beyond to find me something else that would be suitable for me and was willing to stick within my price range. he let us test drive them and even offered to let us keep them a little longer so we could take them to a mechanic of our choice to have them looked at before buying. he was fun to talk to and put himself out to try to help me. in the end I did not end up getting a car because my time ran out and I had a very important appointment to go to and I do not live close to this location but I will definitely stop back and I will recommend anybody to go here for a vehicle and to request Jim. you couldn't ask for better customer service.

Bookworm Betty

Jun 13, 2013

I hate to buy cars - 1. do not like the process 2. never cared for the salespeople 3. dont like to haggle 4. do not even like to drive! However, I needed to replace my clunker junker, wanted a Ford Escape- Talked to Frank at Marshall Ford he had several to choose and his demeanor and professionalism was excellent. The process was quick, precise and painless. I would recommend to a friend

Kayla C

May 12, 2013

I cannot express how impressed I am by my experience with the service department at this dealership. In an emergency situation, I brought my Ford in at 7:30am to see if they could sneak in an appointment. My trunk lock was frozen and inoperable with a ton of camping supplies (tent etc.) and food stuck inside. I was about to leave for a music festival and had already bought non-refundable tickets. Even though their service department was booked solid for four days, they empathized greatly with my situation and tried to squeeze me into the immediate morning schedule. They recruited one of their best mechanics (Dennis) to inspect the problem. Within two hours, they had opened the trunk, solved the issue, and I was on my happy way. Despite the fact that I greatly inconvenienced them, they did not even charge me the full hourly service rate. Notably, the service department operates with an overall good attitude and friendly atmosphere. I am heavily considering buying another cars from them in the future because I know I will be in good hands. Thank you so much!

Audrey

May 3, 2013

Great experience in buying my used car. I am not a car person or care to be jacked around all day by the same old car buying practices. Searched for my car online at Cars.com, saw a few offered by this dealership. Called Frank and scheduled an appointment to view. Cordial and friendly, knowledgeable of the cars history and overall condition. Painless negotation to a happy meduim for me and the dealership. I would recommend and have already done so...Thanks Marshall Ford.

Brian from willowick

Apr 3, 2013

I just wanted to edit my review on my experience at the Marshall ford superstore. My car is finally fixed. Well the check engine light anyway. And that was my biggest concern. The other stuff I'll have to write off that I should of had it fixed before I purchased the vehicle. This has been a learning experience on my part for sure. Kyle the manager took ownership of this issue and got me in a rental car until my problems were fixed. I appreciate what he has done for me. It was a rocky start but after he got everything taken care for me I can now say I would recommend a friend to this dealership. It's now been 2 weeks with 0 problems

Brian from willowick

Mar 6, 2013

I recently purchased a 2005 Nissan xterra from the Lincoln side of the marshal for and Lincoln super store. Buying the car was great the staff was very helpful especially Dave the finance guy. I was very busy that day and they got me in my new car fast. Which was great. My check engine light was on the day I got it. They said it just had a tune up and just needs gas and the code cleared. Well it came back on the drive home. I called to schedule an appointment to get it looked at. I dropped it off before work so that the service department could take a look. Thinking they would call back to schedule the maintenance. Nope. This is where my experience turned into the worst car buying experience. I tried calling nobody could tell me where my car was for 2 days. Finally got ahold of Kyle the manager on Saturday to find out that it wouldn't be done till Monday. Would have been nice to know that. Then I get it back on Monday and the check engine light is still on! Called back in got ahold of Jim my sales guy on Tuesday. He said we would call me back. Nope, never did. Tried getting ahold of the manager Kyle again and no luck. Called back today 3/6/13 an spoke with Jim again and explained everything that has happened and said he would get in touch with Kyle to Get back with me. Still haven't heard back. Also got a call today from the dealership saying they got my title. Glad they got it 2 days b4 my current temp tags expire. Guess now I'll have to miss work to get them. Im not sure I could recommend anyone to come here. Hopefully soon this will be rectified.

Connie

Jan 25, 2013

Spoke to Frank on the phone, he asked me my situation and asked me a few qualifying questions. We scheduled some time the next day. I was actually interested in a few cars he had listed on the website. This is my first car purchase and I have very limited credit. My trade was a rusty bucket and I am a part time college student on a limited budget. Frank was actually able to get a fantastic deal on a short term lease for a brand new car...just love it.. I was able to get the sync system and establish my credit without a ridiculous interest rate. Frank is my car guy and Everyone at Marshall Ford is incredible!!! Thanks, Connie

Stephanie

Oct 24, 2012

Frank was awesome! We were in a bad financial situation and Frank did everything he could to get us into the right vehicle. I was ready to give up many time, but he never did. He was so patient. He made us feel as if we were his most important clients. We will never buy a car any where else.

TimMc

Sep 25, 2012

I saw a low mileage 2008 Mitsubishi Outlander on Marshall Ford's website. I spoke with Frank Pisano and he was courteous in answering my quesitons and setting up the test drive. I drove the vehicle and there was no pressure from Frank to buy it. I told him I had a price in mind and if he could meet that and offer a fair price for my 2002 Impala we would close the deal. He came back with an offer that did not require me to do a lot of "game playing". To help make the deal complete they offered to replace the chipped windshield the next day and touch up the paint on the rear door at a future time. There was some minor confusion in the final paperwork process but nothing serious.

Platinum F150 Man

Jul 26, 2012

Looking for a while for a specific Ford Platinum Pickup Truck, been to 4 different dealers and then broadened my search raduis and found Marshall Ford, at first I thought it was a little too far to travel and I was sick of being jerked around in the process. I called Frank he assured me that what he was explaining to me was real without doubt. Decided to make the trip, Glad I did the Truck was Immaculate the price was fair and the process was PAINLESS. Just reffered another friend to Frank at Marshall Ford.

Mustang Salley!

Jul 21, 2012

Bought my dream car today from Frank at Marshall Ford..Saw the car on cars.com, called to schedule an appointment as requested, AWESOME Service car was waiting and ready to cruise,easy financing process and I was on the road within an hour. Price was great and the haggle was painless - will buy all my cars from now on at Marshall Ford from Frank.

Navi to Neb

Jul 20, 2012

I found a Rare and Low MIleage Navigator at Marshall Ford in Cleveland, Ohio. I never bought a car out of state before, called and spoke to Frank - he was very accomodating and knowledgeable of the Navigator and most important the condition and history. We decided to trust him and proceeded with the deposit and purchase. He made the process easy and comfortable for us. We flew in and he arranged pickup, quick and easy delivery process and then took the Navigator on a extensive, few thousand mile test drive. Kudos to Frank and Marshall Ford/Lincoln!! Great Navigator - Great Price and Great Service..

It's about respect

May 26, 2012

I met with Frank to purchase a car. Car was recently traded in and hadn't been refurbished. I offered $100 to hold the vehicle for 1-2 weeks while I secured financing. Frank said that he couldn't hold the car for a $100 and those repairs would be done in 3-4 days. I went back a week later and the repairs had even been started. I bought a newer model at Bass Ford for the same price but a better blue book value. That car is still unsold at Marshall Ford. Doesn't surprise me.

Milly

May 10, 2012

My husband and I have been looking for a while for a new used car, couldn't find anything where we live so we went to mayfield heights, we went to look at a 2009 fusion, left with a 2010 mercury milan. Frank was not pushy, he was honest and very helpful. They are under construction but it wasnt bad, they didn't miss a beat. Frank was able to help us into a vehicle which was better than we ever thought. I would go back and buy again!!! Look up Frank or jim!!

Craig

Apr 26, 2012

Frank and Dan were great. Every time I've bought a car in my life I wish it could have been this easy! Thanks guys! Love the Camry!

Martino

Apr 17, 2012

For the past 6 months, I have been searching for a used convertible that was the right mix of luxury, speed, class, and quality. After eliminating foreign cars from the equation I had the search narrowed to the Cadillac XLR and the Chevy Corvette. After numerous unsuccessful and discouraging trips to various dealerships across the midwest, I found an eye catching Corvette at Marshall Ford. I made the call to set up an appointment with Frank Pissano who runs the online program and I was immediately impressed with the professionalism and passive yet helpful attitude. After making the 1 hr trip to Marshall Ford, the car was cleaned up and waiting for me. The vehicle was a gem! Immaculate with literally no flaws or blemishes. The decision was made very simple to me after a no pressure test drive and respectful service from the entire staff! Thanks again to Frank and sales manager Greg who made the entire buying process a day to remember! I would recommend Marshall Ford Lincoln to anyone interested in a used car or a new car of any type!

Melinda

Apr 16, 2012

I've bought from this dealer before salesperson, Frank has been our sales person and he is helpful, works easily with us, and works with our needs.

Church Lady

Mar 11, 2012

We visited Marshall Ford with an appointment to test drive a Taurus. We found the one we liked online, but saw another one next to it we liked as well. We ended up liking the second car better, and purchased it today! Frank Pisano helped us through the process, explaining details about the car's history of service; we were treated respectfully. He did a great job, even working with us on pricing. He did a great job, and very patiently answered all of our questions, and respectfully backed off, giving my husband and I time to talk over our prospective purchase in private. We went to lunch, and decided to buy the car. I look forward to enjoying my new car, and will refer Mr. Pisano to any friends in the market for a new car.

Mom Limo

Mar 5, 2012

I had a wonderful experience all around with Marshall Ford Lincoln Superstore. They were very patient and answered all of my questions. Frank and Greg took the time to explain everything that I needed to know about the car that I was purchasing. They even made me feel comfortable to return with any other issues that may come up. I didn't feel pressured to buy and felt that I made the decision when I was ready. Dana, in the service department was also very welcoming. I look forward to a long relationship with Marshall Ford Lincoln!