Used Cars for Sale at Nissan / Mazda of Elk Grove in Elk Grove, CA

Alan

May 5, 2014

John Brooks (Advisor) and Scott Groshong (Tech) always keeps me informed of the status of repairs, service or conditions. I like that. There are no surprises. I trust John/Scott with my family's cars.

Frances

May 4, 2014

I brought my car in Sept. for my 60th BD. At the time I picked it up I notice what I thought was dried tape on the drive side window. However, no matter what I did I could not remove it. The detail shop could not remove it and notice it was a cut in the glass. I did not think the company would make it right; but Marcus said let's go talk to a manager. To my relief and surprise the dealership make it right and change the window. Lesson learn was to speak up at the time you pick up your car because it could have go the other way. Nissan of Elk Grove thus far have lived up to their word of quality customer care.

Lafone

May 3, 2014

I didn't feel pressure to buy, it was all about helping me find what I wanted. No pushed sales tactics.

New Cra Buyer

May 1, 2014

Shay was outstanding in assisting us, going through various models and looking for what we wanted.

Irene

May 1, 2014

As always John Brooks kept me fully informed on what repairs needed to be done. I always appreciate the courtesy that is given.

Lee

May 1, 2014

They were very helpful in finding the best financing available to me and working within the payment I could afford. My selection was challenging and they fulfilled my request.

Maria

Apr 30, 2014

Jambert corpus is a great salesman! He is polite,curtious, and works very diligently to get things done in a timely manner! Very pleased with his services!

Sukanta

Apr 28, 2014

Excellent, timely work performed on the car. Markus did an amazing job of keeping me updated on costs, and ensuring all of my tasks were met with the highest standards.

Harold

Apr 27, 2014

friendly personnel,both office person and the one who did the work.Plus,the fact that while it was near closing time when the job was finished,the car was washed and vacuumed .

Jack

Apr 26, 2014

As usual we received stellar greetings and service. We were very pleased with the amount of time it took for our car to be ready. We drive quite a distance for service and we were able to run errands and not have to go all the way back home before picking up car. Edgar was very good to us. We miss Cruz but have no complaints with Edgar at all.

Sandra

Apr 25, 2014

The professionalism of the entire staff that I worked with and the whole awesome experience. I can truly say, I would never buy anywhere else and I have already referred people to your dealership!

Martha

Apr 24, 2014

Edgar was exceptionally pleasant and helpful. I enjoyed meeting with Edgar, and he explained what the 30,000 mile service included (I already had information in booklet too, but it helps to review so I know what service will be performed).

Lynne

Apr 24, 2014

This is the friendliest dealership I have ever been into. Love the happy staff. Such a nice place to sit and relax while your vehicle is being maintained.

Rosetta

Apr 24, 2014

Angelo was extremely helpful and answered all my questions. I felt that it was important to him that I understood everything.

Rogelio

Apr 19, 2014

I got the car I wanted and great help from the crew, the time and dedication from Omar and Alex made me come back to buy

Sunjeet

Apr 19, 2014

John was my service person and was pleasant, helpful and sorted out my navigation issue that I was having since I had my car. That is the big deal. I went in last August and the person helping basically brushed my issue off and I have continued to have problems. I re-stated my problem to John and he "heard" my concerns and took initiative in taking care of them and calling me with a response back. That is customer service.

Yashwant

Apr 16, 2014

actually Marc was my advisor and he was just awesome from the time my vehicle was towed in and the day he promised it will be done.

Tya

Apr 16, 2014

Shai was an exceptional sales rep. She really took care of me and had me in & out in no time. That was THE best car buying experience I've ever had.

Jonathan

Apr 16, 2014

I love how everyone seemed so kind and was always asking if I had been helped. Several people did that. Customer service there is amazing and obvious they have a good reputation.

Annebel

Apr 16, 2014

People there are very nice and the place was very clean and most of all my salesman, Angelo Montinola, was very nice and friendly, he helps me a lot...I really want to recommend him to all my friends, relatives...to everyone I know, if they need a car! By the way, love my car :) Thank you!!!

Judy

Apr 15, 2014

Took my 2009 Murano in for an oil change and asked f they would please check my brakes....waited just a little while and they said I needed front brake pads and rotars and that there was a very small crack in my oil pan..They did not have the oil pan in stock, but said they would have the car back to me by the next morning and offered me a rental. Early the next morning I received a call from Nisson saying my car was ready....I was very pleased with the staff and there professionalism and their efficiency. Thank you Nisson !!

Danielle

Apr 13, 2014

The customer service was outstanding. Everyone I talked to was knowledgeable, courteous, and extremely helpful. I really enjoyed purchasing this vehicle and really appreciated the help from Christiana, Maverick, and Kahn, who were exceptional.

Sara

Apr 12, 2014

My car broke down & had to be towed, my husband & I decided to bring it to the dealership guessing that it probably was a transmission problem. My car already had 90,000 miles on it, so I thought that I was going to pay a lot of money to get it fixed. To our surprise, it was still covered under an extended warranty! So we ended up getting a loaner car & the car was fixed for free! It was a big relief for us. Thanks Nissan of Elk Grove!

Maria

Apr 8, 2014

I had a new service rep helping me on this visit and I was very pleased with his customer service. He was very attentive to my service needs and very accommodating. I was also able to get a shuttle ride quickly. I felt like VIP.

Sarah

Apr 8, 2014

John helped me out he was very detailed on what he was doing thanks john for making getting my truck fixed easy

Rafael

Apr 7, 2014

That you have the great waiting rooms with tv and computers internet. In addition, I girl worker in the main building let me get on the internet and print my discount oil change paper to submit to the oil change guy.

Roger

Apr 7, 2014

I have always been treated well in both sales and service. I am almost 70 years old and until I started coming to Nissan of Elk Grove, I have hated going to dealerships. You definitely are what a dealership should be,

John

Apr 7, 2014

Jambert was not at all a over confident pushy car sales man, thankfully! He was upbeat and honest. He made the whole process seamless. had he been a pushy sales man we would have turned around and left.

Cassandra

Apr 5, 2014

I liked how documented each item was on the receipt, the waiting area was more than a sardine can (Roseville dealership), and the staff was very courteous.

Marta

Apr 4, 2014

Everyone was very professional. The couple thing that went wrong with the at were fixed and managed very quickly. Everyone was very friendly even tho it was very late and the end of there work shift.

Tina

Apr 3, 2014

Anthony Glover and Dave in finance Rock! The car buying part was so easy and Dave worked hard to get us a better intrest rate. Very happy

The Yankees

Apr 2, 2014

Excellent services. Sales representative is very easy to get along, knowledgeable and funny. Your the BOMB KHAN!

Connie

Apr 2, 2014

Your service department makes up for your management. Your service people are very nice and caring. Your waiting room is very accommodating

Goya

Apr 1, 2014

Prompt, professional. Clear about what I wanted and got it.

David

Mar 30, 2014

I didn't feel pressured to buy and the sales rep was honest in his answers as far as I could tell. The finance director was very pleasant to work with and the total experience was efficient and handled in a very timely manner. The only shortcoming was the "detailing" of the car which was not very thorough.

Amina

Mar 28, 2014

They really help you getting the best deals and also help you pick the right car that is for you

James

Mar 28, 2014

The staff were very courteous, efficient and not pushy. We received clear instructions on the car, financing etc. The trial drive was pleasant and the salesperson stressed the beneficial points of the car we ended up purchasing. Having been given the choice between certified and brand new car made us feel good about the purchase of the brand new car instead. This is the second time we purchased a car from Angelo.

Randall

Mar 27, 2014

I'm always treated with courtesy. Also, I used an extended warranty (MaxCare) to partially cover this repair and Nissan of Elk Grove staff made this hassle-free by taking care of coordinating repair approval with MaxCare.

David

Mar 27, 2014

The service representative did a great job listening to my concerns about the car. The rental car young lady was rushed, but was able to accommodate my request for a loaner car that would safely fit a car seat.

Donald

Mar 26, 2014

I always feel that I am treated fairly by all involved. I got a great price on the new car and a fair price on the trade. Beyond that, the dealer was willing to work with me on some extra items that I wanted done to the car. This was an excellent buying experience just like all my experiences with Nissan of Elk Grove.

Robert

Mar 25, 2014

Everything was smooth and went well.. I purchased a used vehicle and was in and out within an hour and a half or so.

Andrew

Mar 25, 2014

Excellent customer service, Jambert Corpuz took care of our needs and concerns really well. We knew what we wanted and he made the whole experience of buying our car easy and joyful. He was very professional and knew his products really well. Nissan Elk Grove is the best dealership I have dealt with...and for that I thank you.

Angela

Mar 23, 2014

Well it started very stressful the sales associate that I had schedule an appointment with was horrible! However, my brother perviously bought a car from that dealership and saw the sale associate that helped him. Her name is Lucy, she was a delight to work with. She was patient and answer all our questions. She definitely turned my experience around and when I recommend this dealership I always recommend her specifically.

Joseph

Mar 20, 2014

The staff are very accommodating and very professional. The atmosphere is pretty much like at home. Both Mr. Warren Santos and Jon Milan are exceptionally professional and courteousto me and my wife. Jon Milan definitely knows what he's doing. Maybe that's the reason why we got 2 Jukes within a week intervals. I wasn't able to get the Juke Nismo ( too high payment) but at the end of the day I still went home happy with my CPO 2011 juke. There were some flaws but nothing major. The Juke that I got didn't have any floor & cargo mat, it only have 1 key ( no spare), the lighter cover is missing, but still Mr. Warren Santos & Jon Milan did their magic to make the customer happy. The only thing is my wife wants the all weather floor & cargo mats on her brand new 2014 juke. We were just wondering if you guys could throw it in for her since we got 2 cars from you or just trade the one she got. Thank you so much & it was a pleasure doing business with you. Hoping to do more business in the future. ( pretty much my daughter will be driving soon...) have a great day.

Catherine

Mar 19, 2014

They explained their recommendations to me in detail. As a woman I appreciate that. They worked with me on the price of the services they performed.

Gerry

Mar 18, 2014

My experiences with Nissan of Elk Grove and their Quick Lube facility next door have been consistently excellent. Your staff and facilities are easily the best I've experienced with car-buying and service visits after. Keep up the great work, and please let your staff know how much I appreciate their hard work and attention to customers, and their careful and thorough work on my car.

Denise

Mar 18, 2014

I really appreciate the customer service at your dealership. I never leave feeling like I don't want to come back.

Kelly

Mar 17, 2014

I liked that the employees were very nice and answered all my questions and they did their best to get me in and out.

Frank

Mar 12, 2014

We really enjoyed the whole experience. Omar was amazing, he really made our experience very stress free! I know it sounds weird but I was actually sad when we were done and able to leave, everyone just got along so well and it really showed, like a big family and Omar really made us feel like we were a part of it, not just another sale ;-)! Anyway, we will definitely be referring Nissan of Elk Grove, not to mention we can't wait to return for another purchase!!! Thank you!

Bruce

Mar 12, 2014

I was given good service. In good time. The car was returned to me in great shape, clean and ready for the next several thousand miles.

Anne

Mar 12, 2014

Excellent. Very pleased with the service, especially Ratish, the dealer who helped us was very honest and sincere with a sense of humor. We will rate him 11 of 10. For the first time in my life, I enjoyed shopping at a car deakership. Also the Indian restaurant he recommended was so good that another joy to us! Thanks for the excellent service!

Erika

Mar 12, 2014

My sales rep Vu explained all features in detail and was very patient with all my questions, both he and the finance manager Joe stayed late while I waited for my insurance forms to be faxed over they made my family and I feel comfortable and well informed.

Dinell

Mar 9, 2014

My car would not start on the morning that my car was toll tothe nissan dealer.Jeff at the service department look at my car.He told me that my car would be look at and he would call melater that day.Jeff and nissan got my car fix the same day.I was very please with the job they perform on that day...

Willard

Mar 9, 2014

Excellent treatmennt by service representatives. They got me right in and cmpleted the serrvice in a very reeasonable ammount of time.

Mark

Mar 8, 2014

Quick and easy. It's nice to get a clean car back after an oil change. I also like the multi-point inspection results.

Debbie

Mar 5, 2014

The dealership is excellent. Love the lounge its the best I have ever seen. The soda, coffee, internet computers, luxury seating. You really appreciate your clients. There was someone asking if anyone needed a ride and someone was standing there helping me at drop off. Excellent.

Danielle

Mar 5, 2014

The staff is friendly and not pushy. I was given the information I requested to compare and make a solid decision.

Tina

Mar 1, 2014

Everyone was very kind and courteous and the shuttle service was very convenient and helpful to have as an option. Thank you!

Bonnie

Mar 1, 2014

Friendly helpful sales people. Good lease deal on Nissan Leaf with a fast charger. Appreciate the white stickers already on the vehicle.

Brian

Mar 1, 2014

John Brooks, Khan Ho, and Joe (in finance) were all very pleasant to deal with and went the extra effort to get us the best deal on our purchased vehicle.

Michael

Feb 28, 2014

Markus Gomez provided excellent customer service. My vehicle was ready at the time he said it would be done. He took the time to schedule my next 2 appointments.

Christopher

Feb 26, 2014

no hassles at all. we explained exactly what we were looking for and what we were able to work with financially and got what were asking for. very friendly and courteous staff all around!

Elias

Feb 26, 2014

Kong Ho who was our salesman made the process of buying a car really easy and smooth. Great customer service!

Diana

Feb 26, 2014

This is our 3rd car we purchased from Nissan Elk Grove. Jambert Corpus sold us our last 2 cars & is so personable, helpful & knowledgeable. We were treated with 1st class service.

Antonia

Feb 26, 2014

We had a friendly, knowledgable salesperson, Ratish, who "steered" us to the perfect car for us. We had been looking at compacts at other dealerships and were not happy with the comfort factor - ie: passenger comfort. When we got to Nissan, Ratish suggested we try the Altima. The Altima provided us with 2 of our "wants". Quiet and passenger comfort - and the price was reasonable.

Xai

Feb 25, 2014

John did a wonderful job. I went here a few times to do my regular maintenance but John actually took his time to explain to me each and every process and the meaning. Im not fimiliar with cars I just drive and pump gas lol. but John took his time and very describe everything to me in words I can understand. Great Job John.

Anthony

Feb 22, 2014

online appointment, online status update, nissan rewards and service discount. I pride myself on keeping the proper maintenance on my vehicle for I want to drive it for a long time. I've been with this dealership for a long time and you guys have always been good...scratch that...GREAT!. Thanks

Weisen

Feb 21, 2014

Our sales specialist, Khan Ho, was amazing! He answered all of our questions and helped us find the right vehicle for our needs. We absolutely appreciated his friendly and positive attitude as well as his patience. I would definitely recommend freinds and family to see him when purchasing Nissan. Thanks!

Brenda

Feb 20, 2014

The service department at Elk Grove Nissan, was as pleasant experience. They help me in a timely manner and with great knowledge and experience.

Virginia

Feb 18, 2014

The friendly service, always being called by name, Connie the receptionist goes over the invoice and reminds me of my rewards and John Brooks who I always ask for because he has been by service Tech since I purchased my car and explains everything to me. Great service!!!!!!!!!!!!

Eulalio

Feb 17, 2014

Though we don't have an appointment and it was our first time to visit the place, we were accommodated for the service needed for our car.

Nancy

Feb 14, 2014

I really enjoyed dealing with Heidi. She was very friendly and down to earth, but she knew her product. It was like dealing with a family member or old friend. Tommy was also very friendly and well informed.

Cuong

Feb 12, 2014

Very efficient and employees are very helpful. From my service personnel to the cashier, they both make sure I was happy with their service and explain what they have done to my truck.

Alfredo

Feb 12, 2014

I like the way they treat Custumers, good human relations, they know their job and that is very important for the Custumer.

Wendy.

Feb 12, 2014

Everybody very friendly. The saleman was very nice and i like how they trying to speed up the paperwork because I have to be at work.

Sophia

Feb 12, 2014

Jaik was able to get me the options that I wanted at a price that I could afford, on Superbowl Sunday! He was very professional and courteous. The sales manager Anthony was able to get me a good APR and the finance guy Steve was very professional and explained the additional options well.I never felt pressured or uncomfortable with any of them, unlike other places I looked while shopping for my vehicle. I love my Xterra! I have already told my friend that is looking to buy a new car to go see Jaik!

Gamine

Feb 11, 2014

Angelo was very knowledgeable with the vehicle and pleasant to work with. No pressure at all.I especially like the follow-up calls and emails. Everyone at Nissan Elk Grove wants to make sure I was taken care of and if there's any questions they can answer. They just didn't sell you a car and forget you!!

Anthony

Feb 7, 2014

Commitment to my satisfaction. I was pleased with the staff desire to understand my needs on the vehicle I wanted and what I would pay for it. They made the deal work for me and I am very pleased by the results.

David

Feb 5, 2014

Friendly,courtesy and professional, explained service recommendations for future care and maintenance. Service was completed in the time estimated. Free car wash

Josephine

Feb 4, 2014

My husband took my car for service. I assumed the staff where friendly since he delivered this so so news. It would cost $6K for battery for my hybrid and the labor would be $500. He said that the guy recommend battery change at 80K or sell it then. I have my car for 4 years. :(

Tommie

Feb 1, 2014

Everytime Im at Nissan of Elk Grove, I have a GREAT experience. Thw people that work there are like old school with their customer relations, they care about you/me as the customer and treat you like family and always professional. And, Im proud to say my son is employed there. You guys ROCK!!!!!!

Rustico

Feb 1, 2014

Prompt and courteous service by Mr. John Brooks - Service Consultant! The staff are very friendly and makes you feel at home.

Tyler

Feb 1, 2014

The guys always take good care of me!!! Very friendly. Even open on Sundays. Keep up the good work!!thanks again

Bryanna

Feb 1, 2014

My husband came in to get a speaker repaired, he was breeted immediately, and the staff is always friendly and personable.

Terry

Jan 30, 2014

I called to see if I would be able to come in right away. When I arrived at the Oil Stop drive through, they took my car in right away. It took no longer than 30 minutes to service my vehicle.

Evangalina

Jan 28, 2014

I been taking my car to Elk Grove Nissan for some time now and have always been given the royal treatment. My dealings have mostly been with John Brooks. I feel that John goes out of his way to get the best deals for his customers. John has gone beyond by even dealing with the Warranty folks. I feel that he is being honest by telling me if my Z needs to be repaired right away or it's something I can wait on. I have never been disappointed. Keep up the great work.

Thomas

Jan 26, 2014

incredible service, great knowledge, just all around great experience. when the time comes I will come back to Elk Grove Nissan to buy another car. Vu did a great job and was very knowledgeable and accommodating.

Alexandra

Jan 23, 2014

This is my second time coming to this dealership and I received great customer service. The prices are a little higher than I like to pay but I can definitely trust them doing the work right on my car. I will definitely be back to get my car serviced here again.

Craig

Jan 17, 2014

Scott the gtr machanic when way above and beyond for me and the service adviser john was always patiant and nice. My car is very rare and i went out of country and he was able to still help me and get my car back to my house. When i get home i will double check the quality of their work. I expect it to be good. I was informed that the car wasnt washed and had a million fingerprints on it though so im kinda confused on that. But when i get back ill bring it by again and im sure they will help me out.

Jack

Jan 16, 2014

Professional and courteous welcome. A visit for routine service revealed a couple of problems left undone could have been very costly. As always very happy with service dept.

Milani

Jan 16, 2014

As usual, everyone was very friendly and professional. Car was ready on time and everything was done correctly. It was a very positive experience and I will return.

Nancy

Jan 14, 2014

Always get personal attention and, if I ask question, objective responses. Not sales driven. I trust and respect the people that work at this dealership.

Roman

Jan 14, 2014

Willingness to work with you, transparent and no pressure. Everyone fromAAnthony to Dave in Finance were awesome. I will definitely buy future cars from them as well as refer others.

Yesenia

Jan 12, 2014

I liked the way the technicians took their time to physically sit down with me and explain everything that was going on with my vehicle. They took that extra step to keep a customer satisfied.

Michael

Jan 11, 2014

Up through now, I've been happy with the CS. Rick Saelee has been quite attentive. Still waiting on the Owners Manual for the 2010 Fontier I purchased.

Marguerite

Jan 11, 2014

I received the service I expected the first time I came in. Matt greeted me and arranged for Anthony to take care of the sale. Loved working with him! I felt respected and heard and found the exact car I wanted. Dave in finance made it quick and painless to complete the transaction. I am glad I accepted Matt's offer to let him make things right.

Ralph

Jan 9, 2014

I like the personal service. My service contact at Nissan is John Brooks who is just excellant. He is ready for me when I arrive, knows my cars real well and ensures that my cars get the proper service needed and that I service is completed timely.

Donald

Jan 3, 2014

Friendly staff, Cleanliness of facility, efficiency of staff, A wonderful no pressure atmosphere. Great selection, Everyone had a great attitude. I would recommend this dealership to everyone. You can tell the owner really cares about his customers.

Belinda

Jan 3, 2014

Quick and when they didn't have the answer they were able to point me in the right direction so that I could get the help I needed for my car.

Clariette

Jan 3, 2014

I have been a customer for 10 plus years. I have never been disappointed with my service. They make customer satisfaction a priority. The staff is always cordial and act with professionalism.

Cruz

Jan 2, 2014

John Brooks always does an excellent job taking care of both of my Nissans, I recommend Him to EVERYONE that I know that has a Nissan! He ABSOLUTELY THE BEST!

Matt

Jan 2, 2014

The mechanic who fixed my car is the best guy ever. He would not give up until he found out what he needed to do to fix it. Awesome job .

Huan

Jan 2, 2014

Your sale person's (Heidi & Vu ) and the sale manager (Joseph)was very helpful, friendly and easy to talk too. I would give them a 5 STARS EXCELLENT.

Amparo

Jan 1, 2014

Timely follow-ups, the person taking care of my vehicle went above and beyond to give me the best service. While my vehicle could not be serviced the same day, I was given a rental car.

Juan

Dec 31, 2013

Prompt, friendly, courteous and professional staff working for customer satisfaction. The hospitality provided at the lounge room is more than appreciated (coffee & doughnuts). Thankyou

Tamthao

Dec 23, 2013

Very pleasant surprise! I came in just for my oil change, but I got all mainenace done on tires, brakes, etc. Then I even got a free car wash and vacumm! Those young men in your shop are so polite and hard working. William is the outsanding worker. Hat off to all of themThanks.

Timothy

Dec 21, 2013

Everyone was gracious, kind and professional. The work was done perfectly and my car was clean when I picked it up. They all did a wonderful job. I can't wait for my next service.

Teresa

Dec 20, 2013

Everyone was very friendly and helpful. They made our experience absolutely wonderful showing us and helping us choose the best option for us and what fit our needs.

Glen

Dec 20, 2013

I was 15 minutes late for my appointment and it was no problem. I waited for my car service in the waiting room reading a book sitting in a very comfortable chair. It nice to have clean bathrooms available and drinks. I also enjoyed looking at the new cars in the showroom. Once my car was serviced I received a receipt to show all about my car and the service man also discussed the car issues with me. I also got a car wash.

Michael

Dec 20, 2013

Sales rep was very helpful and went out his way so I can trade my car in for a new car. I would definitely recommend the Nissan dealership of Elk Grove!

Jose

Dec 20, 2013

I appreciate how hard you guys work to make it all so easy and convenient for your guests and customers. It is always a pleasure to visit Nissan of Elk Grove.

Alejandro

Dec 19, 2013

After finding out that the services was going to take more than 3 hours John offer me a rental so that I didn't have to waiting that long. Thank you John!!

Susan

Dec 19, 2013

Informative, work done on a timely fashion, found a coupon we could use which decreased our bill by $100.00. Our Nissan truck runs like new and now we don't have to wory about giving it to our cash strapped son as a Christmas gift. Thank you

Amanda

Dec 19, 2013

I was taken care of quickly, they explained everything and when the services were going to take longer then expected I was promptly set up with a rental car. Not to mention everyone always has a smile and was ready and willing to help each other out. It was awesome.

Socorro

Dec 19, 2013

employees or staff are honest to customers.like in my case I thought i need to change my tires but the mechanic told me that my tires are still in good condition.i like that!thanks..

Raymond

Dec 13, 2013

Excellent customer service provided by our salesman Anthony Glover. Very knowledgeable about the vehicles and made our experience at Nissan of Elk Grove a great one!

Teresa

Dec 13, 2013

I was not pressured, and as a single female buyer it was important to me to feel relaxed and well informed about my purchase. Had I decided not to buy on that occasion, I didn't want to be hassled. So sales *influence* was important. Every detail was explained to me, from financing to rebates to vehicle features. That was also important to me-that my purchase was taken seriously and I wasn't rushed into it. I wasn't the biggest sale that day, but I felt my time and my questions were valued.

Larry

Dec 13, 2013

Very helpful staff. The main reason I decided to buy a new vehicle from your dealership though was your service departments staff. Cruz has been ever so helpful with the service and maintenance of my other.truck that I traded in.

Cruz

Dec 11, 2013

John always lets me know what I need and if I need to budget he will prioritize my repairs effectively so I can drive my car with peace of mind

Kimberly

Dec 10, 2013

The friendliness of the staff and the advisor who helped me (Jeff) exceeded my expectations. Not to mention, the ease/convenience of communicating my vehicle's needs/status via text! I noticed immediate improvement in the way my car runs (especially on the highway) and liken the experience to taking my car to the doctor's office, it receiving a little TLC and is now like new! Great experience!

Ellen

Dec 5, 2013

Although the service area was busy, I was greeted courteously, helped quickly and my service was completed quickly. Cruz took the time to thoroughly explain additional service being recommended.

Louis

Dec 3, 2013

Attention given to my issues and timely resolution of problems. All personnel were courteous, and I was treated as a valued customer. Staff very professional.

Ted

Dec 1, 2013

I'm very happy working with Cruz,she went the extra mile to get my CD player fixed, and to find out what the problem is with my extended warranty contract

Juan

Nov 28, 2013

Cruz is really nice and helpfull she is been helping me since i purchase my first vehicle from nissan, she always have a smile on her face and thats so cool

Laverne

Nov 23, 2013

Excellent customer service from the advisors. You can call them and ask questions and they assist you. When you bring your vehicle in for service that treat you like you are only customer they are assisting. I love that you have the option of waiting for your repairs and given updates on the timeframe.

Teresa

Nov 23, 2013

everyone was on time, I didn't have to wait, the waiting area/lobby is very comfortable...I had all my questions answered, my paperwork was ready when I got there, Staff was extremely helpful, shuttle service was excellent and timely.

Ralph

Nov 22, 2013

Relaxing, customer friendly, outstanding service and like the free soda. Kyle was excellent and is top notch at pleasing his customers to there standards. He takes his job serious.

Noleenoy

Nov 21, 2013

When I need help with any kind of services, I am able to get my car in the day I call. Also, they call or text me to ask how the car is the following day.

Kim

Nov 20, 2013

The service dept. was honest with me and told me that they had made a mistake when cutting my new key! They acted fast and took care of the problem the same day! I appreciated that very much!

Shaneel

Nov 19, 2013

Everything was excellent from start to end. I wish I remembered the guy that helped me but he went beyond his services to make sure that all my needs were met and also the lady at the front desk that does all the payment was excellent.

Esther

Nov 18, 2013

Your service dept personnel are wonderful! Our service coordinator, Cruz, is exceptional, making sure every detail is met to our satisfaction. We always choose to come to your dealership, even though we live in Auburn, because of your excellent staff. Thank you for taking care of us. The Finns

Louella

Nov 18, 2013

Cruz is personable, friendly, attentive, the guys in the shop always take care of my murano. When I leave everytime I'm comfortable with the quality of service and cost.

Gregory

Nov 17, 2013

Service reps are knowledgeable & friendly. This vs I had Cruz. I've had her before & she even remembered me.(I also bring my husband's truck when service is due) I feel I always have any concerns acknowledged & checked thoroughly.

Bibiana

Nov 16, 2013

Very nice people. But i would like more info. On what is being performed. And what is available to me. Ie.rental car. Shuttle. Ect.it is helpful to know up front.

Donna

Nov 16, 2013

Everyone was friendly, helpful and professional. Did not feel intimidated at all. Employees made me feel that I was a priority and that my satisfaction was important.

Larry

Nov 16, 2013

Very happy with installation of tires and rims on my maxima. All staff were very professional. Will definitely come back for all my service needs.

Ted

Nov 15, 2013

I enjoy working with Cruz, she is always very professional, keeps me informed as to what is happening with my car, she goes the extra mile for her customers.

Anthony

Nov 15, 2013

Courteous and friendly staff. The service staff went over and above to get my car in and out in time for me to make a meeting.

Jan

Nov 12, 2013

our first visit to the Service Dept. was impressive. We are glad to be able to get everything done at one time and appreciated the offers to drop us off somewhere to wait till the work was done.

Julius

Nov 11, 2013

The receptionist were very friendly, the waiting room wws clean, welcoming and the service was great. Dave was very friendly, helpful and attentive to my needs.

Patricia

Nov 8, 2013

1st time a service rep meet me at my car. In the past I always went inside & tried to find someone to get service.Big improvement

Lalane

Nov 8, 2013

Service manager, John Brooks, took care of all the issues which I presented to him. He always maintained good communication with me by informing me on a daily basis as to the status of the repairs/service.

Zhengwei

Nov 8, 2013

It was my first time to bought an used 2012 QUEST in Roseville Nissan, I got a very good deal. The staffs there are really nice. The car is very good, the only "trouble" I later found is a problem with the sliding door.When I seek for help in Elk Grove Nissan, I surprisingly received quality service as well. And the car still under warranty, I got a satisfied solution without pay anything. I'm really happy with Nissan this time. I 'm happy to have such a good dealership so close to my home.

Jane

Nov 6, 2013

Cruz Solorzano is a good service writer and quite professional. Most of all I enjoyed my shuttle service with Dawn who is gifted at making the customer comfortable while driving safely. Very good employees

Ratish

Nov 6, 2013

JOHN ACTUALLY TAKES TIME TO LISTEN TO WHAT MY CAR NEEDS AND GETS IT DONE RITE THE FIRST TIME AND BEFORE THE TIME PROMISED IT'S NICE TO HAVE HIM TO TAKE CARE OF MY CAR NEEDS.

Karen

Nov 6, 2013

My car was worked on and washed in less time than I expected, staff members were kind and helpful, and I loved the free soda and computers to use during my wait!

Kelly

Nov 6, 2013

Everyone was professional, courteous and ready for my appointment when I arrived. It was great that I was given a rental car free of charge while my service was being done. I was more than pleased with everything.

Dottie

Oct 31, 2013

I was given an appointment for oil change and 100-point inspection the same day that I called.I was greeted by several friendly employees.My car was serviced in less time that anticipated.No one tried to sell me additional service that I didn't need.Once again, Nissan of Elk Grove has given me excellent service.

Douglas

Oct 26, 2013

Positive friendly customer service. Car salesman was very patient and helped us get the right car for a great price! Professional service at checkout with the paperwork..

Krys

Oct 23, 2013

I had the most pleasant and exceptional experience ever. When I pulled up I was immediately greeted (not bombarded)! I was directed to a person I had chatted with prior to my visit and she immediately gave me to Heidi Sawyer who was wonderful to work with. She listened to what I wanted and did not attempt to up-sale me on something else that was not in my eyesight to purchase. I appreciated my experience at Elk Grove Nissan. I would recommend and have recommended this dealership to others in the market for a new or used vehicle.

Nora

Oct 22, 2013

everyone is really nice and the work performed on my car was excellent, also got my car back before the promised time. The facilities are nice and comfortable to wait in and the personal treats you like family.

Krys Jackson

Oct 22, 2013

I had the most pleasant and exceptional experience ever. When I pulled up I was immediately greeted (not bombarded)! I was directed to a person I had chatted with prior to my visit and she immediately gave me to Heidi Sawyer, who was wonderful to work with. Her customer service skills were beyond impeccable!! I would recommend your dealership to anyone in the market for a new vehicle.

Russell

Oct 16, 2013

Customer service was outstanding. Dave really took care of me. I really felt appreciated for taking my cars to Nissan of Elk Grove. The is an absolute winner of outstanding and excellent service. 4 Stars in my book.

Katie

Oct 14, 2013

I have two dogs; therefore, there are lots of fur. They were able to remove most of the fur and did a great job cleaning the inside of my vehicle. I greatly appreciate it.

Kenneth

Oct 13, 2013

Cruz, our service representative did everything she could to get the manufacturer to cover the replacement of our Murano head gasket, which has been a major issue with certain Nissan products.

Angela

Oct 9, 2013

They did a good job of keeping me updated of the progress as I had my vehicle there all day. And as usual, they were very courteous and professional.

Mary

Oct 9, 2013

All of the staff were extremely welcoming from the moment I walked into the dealership. The salesmen, (Anthony, Tommy, and Sang) were all very friendly, funny, and kept the mood light and comfortable as I was about to make one of the biggest purchases of my life.

Marcos Rodriguez

Oct 7, 2013

This guys at the Mazda from Elkgrove ca. Are one of the best customer service ever experience,I have purchase cars in some other dealerships but no one can realy do what this one this for my family it feels great when you can see on there eyes su much onesty and integrity.thank you Matt Hedidrich and Rachel Smolichbfor your caring in our purchase !!!!!

William

Oct 5, 2013

It was a no presure to buy yet very frendly i would go again my first time at this elk grove dealership an it easy an fast after purchase

Inez

Oct 5, 2013

As usual, EXCELLENT service at QuickLube. I went in for a 30k mile service for my '12 Juke. William Lim helped me out and was so polite, friendly, personable, and gave great advice regarding my vehicle. This wasn't my first run in with him, by the way. Everytime he's helped me out he has provided exceptional customer service. Any other employee I interacted with was also very polite and friendly. I also walked into the Service Dept at the dealership to make a purchase and the young man who helped me was SO friendly and pleasant. I left Nissan of Elk Grove very pleased with the interactions I had. I hope this excellent customer service is partly due to management focusing on team building and rewarding loyal and dedicated employees.

Leo

Oct 4, 2013

Dave Moore, the service advisor, is the best. He is very professional, explained everything that needs to be done, and what was done. He contacted me when all the works have been done, and my vehicle is ready for pick up.

Enrique

Oct 3, 2013

Lucy, (sales-lady)It is a very accommodating person, I, like her [professionalism, and kindness most of all, I, did not felt pressured through out the transaction. excellent.

Teresa

Sep 30, 2013

Omar our saleman was awesome. He never pushed which is a turnoff. He explained everything perfectly and even delivered my brand new car to me. Would shop at Elk Grover Dealership for my next purchase in a heartbeat. Would also ask for Omar AGAIN!

Lilia

Sep 29, 2013

service department people are excellent starting from the receptionist to the advisors like Sean Smith they made my decision to switch my car that broke downfrom from the freeway last wednesday they are awesome,thanks also to celeste for getting ready of the rent a car that I shd be using while my car is being fixed.Thanks everybody you made your customers feel important & safe.

Norman

Sep 26, 2013

Professional staff (Cruz), comfy snack room where I can get lots of on-line stuff accomplished, great coffee, and the attentiveness of all the employees, not towards me, but to those around me.

Elizebeth

Sep 26, 2013

Friendly and take time to answer questions..clean surroundings..explains any issues..makes for a pleasant trip to have work on my older Nissan..they offer ride home if car has to stay longer and pickup..very nice!

Sharon

Sep 25, 2013

I have done business with Nissan for over 15 years. John Brooks is my "go to" guy for everything and I rest all my confidence in him. John always makes sure I have transportation & keeps me informed, as well as fixing whatever problem(s) I have with my 240SX. Everyone is extremely friendly and accommodating. Why would I go anywhere else when I get the best service, purchase and hospitality from Nissan of Elk Grove, CA? Sharon M.

Jacqueline

Sep 25, 2013

My sales person actually listened and heard what I was telling her. She was attentive and not pushy and spoke to me like I was an intelligent consumer. I appreciated her upbeat attitiude and willingness to keep it simple and not try to over power the sale with a pushy overbearing attitude.

Kathe

Sep 25, 2013

Service advisor recommended service for my Altima not based on just miles driven but age. He didn't recommend unnecessary service. Was honest about cost to fix additional items I inquired about so I could make an informed choice.

Jane

Sep 24, 2013

The courtesy and friendliness was evident with all the staff. The shuttle, to take/pick up one ANYWHERE to spend their wait time, is truly a nice feature. Thanks...Plus a washed and vacumed car!

Roger

Sep 21, 2013

I was treated very well by Joseph Vo and my salesman Vu. This is the second car I have purchased at your dealership, and have been very satisfied.

Ramiro

Sep 21, 2013

The fast friendly service during the time I was at the dealership from the operator when I first scheduled this service to the cashier when I left, Stellar Job!

Steven

Sep 20, 2013

The technician was fast, friendly and clearly knew what he was doing. I drive a Lexus so I was a little concerned about using the Nissan dealership. I used to go to Elk Grove Toyota and I am now a convert! Loved the soda machine in the waiting room as well.

Robert

Sep 19, 2013

Please tell Bob Gallego that your system sent me an email thanking me for my "recent service visit". The problem is that I wasn't there.

James

Sep 17, 2013

With this being my first service on my brand new sentra, everyone here doesn't treat you like a customer, but more like family. And that's why I will continue to have my car serviced here.

D.VERA JR.

Sep 10, 2013

Have had our Z,s serviced at Elk Grove, Ca. for about the last 10 -12 years. John Brooks and Cruz are Great!! in that area. Overall SUPER!!!!!

Mauricio G

Sep 2, 2013

Great overall experience with this dealership. Cruz from service dpt is a very kind person.....needs to improve carwash service.

David Spring

Sep 1, 2013

Everyone at the dealership worked very hard to get us the truck we wanted.

Lois Fialho

Aug 15, 2013

I went to Nissan of Elk Grove to have my 2006 Nissan for a 3000 mi service. I had no intentions to buy a new car but was curious what kind of deal they would give me. They sent Sohe one of the salesladies to help me. Sohe was very delightful to talk to. She put no pressure on me at all to buy a New Car. I ended up buying a new 2013 Nissan Altama. Sohe helped me transfer all the things in my 2006 to my new Altama and explained everything about my new car. She has also followed up with me by phone to check if things are going fine. Thanks Sohe and thanks Nissan. Kind Regards, Lois Fialho

Sam the man.

Jul 29, 2013

The personnel. Khon, the sales person, is a delight and Steve, the finance man, was quite nice. Buying a car has never been on my list as a fun experience but this time it was rather nice. I especially appreciated Khon, the salesman who worked with us. He is very nice with a positive personality and made the experience a good one. I hope he's still there the next time I'm in the market for a car.

Jazzmannca

Jan 15, 2012

At 43 years old, I've bought my fair share of cars, both new and used. Car dealerships and salespeople have the reputation they do because history has shown them to be spineless, manipulative snakes who would do anything to sell someone a car they can't afford. Thankfully there is hope. I just purchased a slightly used 370z Sportster Convertible from Elk Grove Nissan and I can honestly say it was the smoothest, least stressful and in fact, pleasant buying experience I have EVER had. No bs, no games, no slight of hand.. just the honest truth from start to finish. Prior to showing up at the dealership I had done my homework. I knew exactly what my car was worth and what the fair market value was on the car I wanted. Joe Luis and Danielle Frazier at Elk Grove Nissan were honest, polite and professional from my first contact with them. I was out of the dealership in my new car in about 3 hours start to finish and again I've never experienced a more pleasureable buying experience. I wish all dealerships and salespeople acted the way they did.

PD350Z

Sep 14, 2011

I take my 2006 350Z to Nissan of Elk Grove for servicing. All personnel are knowledgeable, courteous and professional. Service is excellent and expeditious. Overall I am extremely satisfied and will purchase my next car here but since it is a Nissan that won't be for awhile.

370Z Girl

May 3, 2011

I sincerely want to thank Nissan of Elk Grove for taking care of me with this purchase. The General Manager, owner, sales person and finance person were all really accomodating, professional and enthusiastic. I can honestly say this was the best car buying experience I have ever had, truly. I had no problem driving past 2 Nissan dealers to get to you because I knew I would be treated the way that I was and I was not disappointed. I will continue to refer all of my friends and family to you. Thank you!

None!

May 1, 2011

While visiting family on the other side of town I started having car issues. I sent my wife to the Elk Grove Automall to find a car she liked. She visited several dealerships but said her best experience was at Elk Grove Nissan. We told the sales person that we would give them the first shot when we were ready to purchase. A month later we were ready, and we kept our word. We drove past 2 Nissan dealerships and found a car we loved (Altima Hybrid). My wife was correct, the sales person was courteous, professional and knowledgeable. It only took 30 minutes to negotiate the deal. We have purchased several new vehicles previously and I knew what to expect and how much to pay. The dealership was very interested in keeping me satisfied. Each employee or manager involved in the sales process was very attentive. The only helpful hint I could offer Elk Grove Nissan is to have additional financial services employees available on busy weekend days. It took 90 minutes to make it to financing after the deal was agreed upon. Thank you Elk Grove for meeting my expectations. Because you treated us right the first time we had no need to look else where.

chris

Mar 16, 2011

i went there, and aj told me what i was looking for and i told him a frontier pick but started to presure me to buy a ford f150.. i already told him a frontier but i guess he rather make a sell instead of helping the customer to get the frontier....