Used Cars for Sale at North County Buick GMC in Escondido, CA

Howard Desure

Jan 3, 2016

With the recent changes in the service department it hasgone from a good department to a great department. Highlyrecommended!

Michael Steinlicht

Jan 1, 2016

It was the third vehicle I purchased from North County GMC and it was by far the best experience! Omar was our sales rep and did a great job coordinating the deal. 5 Stars!!

Michelle Ferguson

Dec 30, 2015

They were awesome in every way! Truly good people!

Gilberto Valdez

Dec 29, 2015

When we arrived to the dealer we were very courteously welcomed by Mac Baker "Cadillac Mac" (the sales agent) he was very respectful and knowledgeable about the vehicle we were looking for.Making us feel at all times welcomed and comfortable with out ever being pushy.Second day we contacted him he went absolutely out of his way to take us in late into the evening coming into work being his day off.We were offer several different options based on what we were looking for, making it easier for us to make a better informed decision.

Elizabeth Reyes Lefore

Dec 28, 2015

I was able to get my car done extremely fast - had no issues, & my techs went above & beyond! - this is my 2nd GMC & this is why I have continuously come back!

Brendan Freitas

Dec 26, 2015

everything was done as promised, aaron the technicial was great!

Gregory Gillispie

Dec 26, 2015

I always have my truck serviced at North County GMC. They always get me in when it's best for my schedule and they do the job right the first time. I always wait in the waiting area for my truck to be serviced because they get it done in very short order. I am very pleased with North County GMC.

Amanda Lindberg

Dec 25, 2015

My service provider was very efficient and kind. The level of customer service is exceptional (:

Henry Joel Biggs

Dec 21, 2015

I am fortunate to work with Brian in the service dept., because, his service has always been 5 star for me.

Anita Aspeytia

Dec 20, 2015

Todd Rogers is always fast, efficient and courteous. Always a pleasure working with him.

Patricia Dean

Dec 19, 2015

North County Buick Cadillac GMC is awesome!!!!!!!!!!

Collins Solomon

Dec 18, 2015

I arrived at lunch time so the mechanics were out, so I waited a little longer than I would have liked. 3 hours later I left happy because my rep gave me a nice discount on my new battery. Thank you!

Kenneth Warnberg

Dec 17, 2015

We were on the internet; been talking about needing a new car; put in some info; got a call from Shay. Absolutely no pressure. It was as if a friend called to let us know where we could get our best deal and cost savings. Wow, that was it; he said he would be there to help if we decided. Loved not being bombarded with phone calls. Few days later we went in; Shay was with another buyer and he asked Sheila to help us. She was amazing in the way she wanted to help us find the SRX we were wanting but then let us know they would not be making them after 2016. She researched all there was on the new ST5? (Cadillac Crossover) and said she would call as soon as we could build one. Nice she wasn't adamant about us getting what was available right then. She never tried to talk us into anything; just kept giving us info. Less than a week later, we decided to go with the Buick Enclave (which we also loved) rather than wait (our 16 year old Cadillac was not being its dependable self) and again went on the internet to see what was available...making contact with Shay/Sheila again. Sheila called and asked if we wanted to come in that evening but we had some other commitments so we made it the following morning at 10am. We really didn't want her to have to stay after hours for this car sale for us. Well she called later that evening because she was getting all the paper work done for us so we wouldn't have to be waiting so long. Greatly appreciated! So the following morning we came in and Sheila took us over to the car so we could see what we were buying and then introduced us to Alex (finance). Another amazing young man who knows his numbers. After listening to us he figured out the exact way we wanted to finance, but that wasn't all. He walked us out to the car and took us through so much of the programming. Sheila helped me sync my iPhone and provided all the detail for our ONstar connection. We have not been in a dealership for over 16 years! If this is the new way of purchasing a car, we love it! Thank you North County Buick, etc. for a very pleasant experience. P.S. Our Edward Jones investment rep had purchased a Cadillac from you and told us you were great!

Dennis Molloy

Dec 14, 2015

Experience was great! Very professional staff from sales to finance and out the door. Highly recommend.

Bruce Harris

Dec 8, 2015

We worked with Shiela Hayes & she was WONDERFUL!! I would definitely recommend to all my friends that they call her when shopping for a vehicle.

Cynthia Leal

Dec 5, 2015

The Staff was very professional and made the process of purchasing a vehicle headache free! Thank you Gabriel, Randy and David at North County GMC.

Dale Jones

Dec 4, 2015

We have had great service from the very beginning of our purchase of our Verano. All employees have been more than helpful.After our purchase with our great,friendly,and knowledgeable sales person Debi Rogers, we sent our daughter and son-in-law to see Debi when they were ready to buy a truck. They bought a super, beautiful black Denali. We both will be using your(our)dealership for a long time.Dale and Theresa Jones

Amir Shamdani

Dec 3, 2015

They are great, fast , kind and helpful . We are completely satisfied with Noth County Service especially Brian Clegg, he always tries his best to make sure we are satisfied, always take care of every thing. We are 100% satisfied!!! Thanks

Laith Shammas

Dec 3, 2015

It was a great a pleasant experience shopping for a car at North County Buick GMC Cadillac. Shay Simpson was very helpful and made the transaction very smooth.

Kevin Cash

Dec 2, 2015

North County GMC is by far the best GM dealership that I know of to get my truck serviced. I will go nowhere else as I trust service writers Hutch and Brian, and mechanic Aaron with my truck. They have taken care of me for years and I can always rely on them for excellent and extremely honest service.

Andy Espineira

Dec 1, 2015

you guys make it easy. I tell you what I want, you find it, you get it and you give me the best deal.

David White

Dec 1, 2015

Everything went smooth and efficient.its always a pleasure talking to Larry Shoebridge.A Loaner vehicle was offered and very much appreciated.

Gary Moore

Nov 30, 2015

I schedule my appoints around Jeremy Powell's schedule as I completely trust him with my car 100%.

Ruth Ramirez

Nov 29, 2015

THAT EVERYONE IS SO AWESOME, KIND AND HELPFUL!!ESPECAILLY ROBERT(HUTCH)GREEN!!!

Andy

Nov 29, 2015

Like I said in first survey, service was good in a timely fashion

Michael Steinlicht

Nov 24, 2015

This is my 3rd vehicle purchase from North County GMC and I have been very impressed each time. Very professional staff in both the Sales and Service side of the business. In fact, this was probably the least painful purchase of vehicle I have ever made. Thanks!

Elizabeth

Nov 24, 2015

I service my car at this location because of the personalized service I receive from Todd. He is always helpful and works me into the schedule even on short notice. All of the service department has been helpful when I have appointments including Hector, Bryan, and Hutch. I feel confident that my car will be repaired properly and professionally. Thank you for providing such outstanding service.

Craig

Nov 24, 2015

Service was timely and complete. Shuttle service is a great feature and provides a much-needed convenience. Brian Clegg is outstanding- incredibly helpful and knowledgeable. Best I have come across in 35 years of driving and maintaining cars.

Amy Waszak

Nov 22, 2015

Comfortable spacious area to wait and work while car is being serviced. Service was prompt.

Andy

Nov 21, 2015

Got the service done in a acceptable time frame. Also fixed a recall issue

Nan Barrient

Nov 20, 2015

The service dept was great!! Got me into a loaner car and got my SRX fixed in one day.

Stephen Kahle

Nov 17, 2015

Consistently excellent service, friendly, competent, great facility

Elizabeth Wenger

Nov 14, 2015

Jeremy always takes good care of my vehicle when I bring it in for service. Never feel pressured into paying more for maintaining my vehicle. Wmork is done on a timely matter and always when stated

William Rahe

Nov 14, 2015

Our experience at the dealership was excellent. Sheila made the transaction easy and stress free . I was able to walk away with the truck I wanted for the right price. I would definitely go back for future business. Bill R.

John Burke

Nov 14, 2015

The service center has always been top notch. I have been particularly happy with the service provided by Jeremy and Hutch. they are the reason I keep going back.

Victor and Trudi Conaway

Nov 13, 2015

We are now the owners of the most gorgeous white SRX 2016 Premium Package car. This SRX is the 4th car we have purchased from North County GMC-Cadillac-Buick. Debbie has been our salesperson... however, the title salesperson does not begin to describe the job Debbie has done for us. Her knowledge of each of the vehicles, professional manner, and commitment to the North County dealership and her customers is outstanding - 5 STAR! Her expertise and efforts to work with us from beginning to purchase and beyond maker her an assest to the dealership and customers like us. We will remain North County customers.

Kevin Rosevear

Nov 13, 2015

Great dealer! Really takes care of you after the sale.

Peggy Owens

Nov 10, 2015

Hutch and the service department provided great and friendly service as usual.

Hector Vidales

Nov 10, 2015

WOw!!! Incredible. 5 min. For reception, lisen the small problems and delivery a CAR. Hector is a excelent and pro service representative, he was in the phone in contacte with me all the way. When I was for my car, less than 5 mins. Again is incredible. The repairs was 100% done. A+. Included all radio and screen changed. Wow!!!

Calvin Armstrong

Nov 10, 2015

The experience was very good. Melanie is an aggressive sales person and is to be commended for keeping the only GMC Canyon in the county available for me to purchase. Thanks again Melanie.

Bernnedette Bran

Nov 9, 2015

On a recent trip from San Jose to San Diego, my 2008 GMC Acadia broke down. I brought it in to North County Buick and found out my SUV had a slew of issues. The fact of the matter is, it had been having problems for a couple of years however upon taking it to other GMC dealerships with no resolution it was only a matter of time. Brian my amazing service representative was very friendly and helpful in explaining the depth of problems my vehicle was having. Fortunately I had an extended warranty which Brian believed should cover most of the problems I was having. I was told it would take about a week and a half and was provided a loaner during this time, which was unexpected as no other dealer had ever taken care of me this way. Unfortunately what we came to find out is that this extended warranty company had essentially ripped me off and only covered less than 1/5 of the estimated cost. Brian did his best to work with my budget and offered me solutions, it was still incredibly expensive but I must say that thanks to the outstanding service I was given it was less painful. The car is now running much more smoothly. The battery died the following day and there is still work that I opted not to get done due to the cost, but it is up and running!

Jim Medall

Nov 6, 2015

Straight forward, reasonable time, and no games. Great way to buy a truck!

George Kleinfeldt

Nov 6, 2015

Great effort by all employees and the owner, have a topnotch truck and I appreciate all the team-work needed for its' purchase. Alex Woods is an excellent sales person and I wish to say thanks again for his participation and help. Your dealership is filled with some great people. Thank-you all, from this retired Navy Chief.

Katie Wilson

Nov 6, 2015

The gentleman who helped us with the service was excellent. He was gracious, patient, helpful and knowledgeable. The car was done when he said it would be done!

Ana Amavisca

Nov 4, 2015

took my car in for service -- everyone were very helpful great service

Thomas Hewitt

Nov 1, 2015

My service contact helped me out by going the extra mile to accommodate my schedule and explained some additional features to my vehicle when I picked it up. Thanks!

Michael Marshall

Oct 31, 2015

Very happy with my experience. Had what I wanted and made the buying process seamless.

Robert Berti

Oct 30, 2015

Hutch Green was very professional and made sure that my vehicle was properly repaired and he p5rovided me with a loaner vehicle!

Glenda Chavez

Oct 28, 2015

Service department has always made every visit from the most basic servicing of the car to the worst. Everyone is always very courteous and helpful. The dealership itself has been a very different story. Once, the lease was signed I have not had one person contact me to check on my experience. This could be because I have made it very clear that the 2013 Cadillac ATS I have has been the worst General Motors car I have ever owned. Pistons blew at 12,000 miles and the CUE system was just recently replaced, besides the numerous recalls (at least 8) for the car. Have owned GM cars for the last 40 years.Could not get help or answers from the GM Corporation when I contacted them regarding major issues. My plan was to lease a high end car and then purchase it at the end of the lease. Have my doubts on this now. Although I probably should keep the car now that the engine has been rebuilt and the Cue computer system has been replaced. Consumer Reports just published an article rating Cadillac as one of the ten worst cars to buy!! I couldn't agree more.

Christian Magadan

Oct 27, 2015

staff provided good customer service in a timely fashion. Great experience

Marcos Mueca

Oct 24, 2015

Todd took care of me and did a superb job to ensure my car was taken care of.

Robert Grasso

Oct 21, 2015

I brought my Tahoe in for a problem. I was serviced and returned to me and I went home. We discovered a new problem and I returned to North County late Friday afternoon. I was pressed because we were taking my grand daughter to Disneyland on sunday for her 4th birthday and I needed the Tahoe. George (service tech) worked frantically until closing time. Almost running between the car and the service bay, but he was unable to fix it. He did tell me though he would be in Saturday morning and continue to work on it. It turned out that the replacement part had been mislabeled and once he had the correct part the issue was resolved. Thank you George for a great job! And thanks to Larry (service advisor) for working with me on this issue.

Estephana Bojorquez

Oct 16, 2015

Our service adviser is Jeremy. He is always professional and very accommodating. My wife is comfortable asking him questions and trust his judgement. Everyone is very friendly and wishes both of us a good day.

Catherine Caleca

Oct 10, 2015

Very accommodating. Debby a great sales person to work with through purchase experience and well after.

wyerbl

Oct 8, 2015

I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of the best customer service I have ever encountered. When I walked in they immediately offered me a complimentary water bottle, donuts and coffee! After telling the sales guy what I wanted I sat in their comfortable waiting lounge while he pulled up the exact car I wanted. He went over EVERYTHING! He really made me fall in love with all the features of the car. Since it was a loaner car I also got a great deal. I would HIGHLY recommend this dealer to anyone.

Jesse

Oct 6, 2015

Hutch Green in the service department made sure my car got fixed and back on the road ASAP. After quickly diagnosing my car with a failed O2 sensor, Hutch had it repaired and back to me in no time. It is because of this service that I drive past two other Cadillac dealerships to bring it here. Thank you Hutch.

Nick Monroe

Oct 5, 2015

Sheila Hays was excellent in sales as was David Hernandez in the business office.

Edward Wittkamper

Oct 2, 2015

This Service was for a scheduled oil change and tire rotation. while this is a minor service, I will say that it was done well. I left my vehicle at the service area and was called when I could pick up my car. This was a short time and I picked up my car without incident. As it was under Lease, there was no charge.

Julio Alcala

Sep 30, 2015

Great experience dealing with all the folks at North County Escondido GMC. We didn't plan on getting a new car when we stopped by to do some "window" shopping but ended up driving away with a new 2016 GMC Yukon XL. Thank you for making the process easy!Julio & Karla Alcala

James Huguley

Sep 30, 2015

Did excellent job on repairing SRX it is running very nice. Provided loaner vehicle while car was getting repaired.

DaHawns

Sep 29, 2015

The service staff are very helpful. They jump right in to help and got my car in right away. All of the work was done in a very short time and they got me out early.

Gregory Gillispie

Sep 28, 2015

I am always very pleased with the service my truck receives at North County GMC. They get the truck in right on time and get it back to me in a very timely manner and the work is done right the first time. My service writer Jeremy is very pleasant to deal with and I feel that he takes care of my needs. Keep up the good work!

John Cooper

Sep 17, 2015

We have a 2006 Envoy we purchased from North County GMC. Our service adviser Brian has always given us excellent service and always try to find time to fit within our schedules, even without an appointment,

Melina Gonzalez

Sep 11, 2015

Brian was very helpful. He has great customer service skills.

jack813

Sep 10, 2015

Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting

Jack

Sep 10, 2015

Worst customer service in finance I have ever seen...stay away from their extended warranty plans...you'll definitely be sorry

Kristine Fulhorst

Sep 7, 2015

I have always gotten great service. Great donuts and coffee while you wait.

Alan Chmielewski

Sep 4, 2015

I was very please with the experience buying a new truck at North County Buick GMC Cadillac in Escondido, CA. The staff was courteous and helpful with no pressure. Thanks for a great experience.

Ma Rodriguez

Sep 2, 2015

I love the fact that when I take my car, they automatically lend me one at no charge. This is very convenient, especially, when you I have other errands to take care off.

Luis Caratachea

Aug 29, 2015

They know what their doing they work as a team, try to do everything as soon as possible to shorten the waiting, I love it. Thank you for all the great job you all do..

J McEntire

Aug 26, 2015

Larry Shoebridge is my service advisor. He is always extremely easy to work with and very helpful. I have punched my last two cars here and all my expectations have been met.

Dvora Dawson

Aug 25, 2015

Hector was great, rental car experience was long and a pain in the butt

Dean Macari

Aug 18, 2015

We had a small issue with the electronic tire pressure sensor. Shortly after each of the last two services the right front tire sensor showed 0 pounds air pressure. We returned the car the next day and within a couple of minutes the sensor was reset. All was o.k. until this last service when the same sensor failed. It was corrected the next day, but then failed a couple of days later. We returned the car again and this time the sensor was replaced. This occurred about ten days ago. To date all is well.Our service appointments are taken care of on time. To date we are very satisfied with all services to date. Will be back as required. Hector was most helpful. All our questions and concerns were taken care of promptly. D. Macari

Marvin Grzys

Aug 17, 2015

I love my SRX. Hutch Green is my service rep. He always fits me into his schedule. Best service dept. on earth.

Charmaine Jennings

Aug 8, 2015

Before going to the dealership I did my homework on line cking out all the reviews on the different cars I was choosing between the Buick , gmc, and the srx well it goes without saying once I got in the srx I was sold. I was well taken care of at the dealership didn't feel pressured at all they found the car I wanted and within a phew days I was driving my new srx and I love it thanks north county Cadillac it was a pleasure

Vicki Cole

Aug 5, 2015

Always a good feeling when I roll into my Cadillac dealer. My service advisor Brian always greats me by name. He always listens to my concerns about the vehicle. I am treated so kindly there. Always feel well taken care of. They want a satisfied customer... And I am

Francia Clubb & Darryl Clubb

Aug 4, 2015

Friendly place. Nice facility. Love the coffee machine!You got a 9 because the car wash machine was non-op!

Elyse Regan

Aug 4, 2015

It all went great. Everything was taken care of. I appreciate everything getting taken care of.

Richard Moker

Aug 4, 2015

My service and repair work was handled by "Hutch." I opted to wait for my car to be serviced but when it was apparent it would require ordering a part Hutch suggested I leave the car overnight. I ageed and Hutch provided me with very nice 2016 Black Cadillac SRX...VERY NICE !!!Thanks Hutch for all you did, Good Job buddy!

Richard B Torres

Aug 4, 2015

quik and painless, very helpful & the free rental makes up for loss car time. no down time for work,

Carole Trimble

Aug 4, 2015

Best service around. Broke down on job site and was back on the roadby noon.

Christopher Carter

Aug 3, 2015

Larry S. in the Service Dept has always been extremely helpful with my questions. His follow up and no nonsense approach are appreciated. I continue to be pleased with the work performed on my vehicle.

Sherie Macht

Jul 30, 2015

The Service Department at this dealership is staffed with professional, accommodating and knowledgeable staff. Everyone I came in contact with was pleasant and helpful. The work was done in the time frame they indicated and done "right the first time"!

LoveMyEnclave

Jul 29, 2015

The service was close to excellent. One thing I noticed from the last couple of times I've taken my car in, is that it would be helpful when waiting for a service that takes more than an hour or so, to have the service rep. come and give us an update every so often. That'll provide us with a better idea of what's going on, and how to manage our time while waiting. Also, this dealership has been really good about owning up to their mistakes by compensating us with free service. That shows a lot of integrity, especially with reputations some dealers may have.

Eugene Matarrese

Jul 28, 2015

Treated like family. Since I have been treated so well through the Service Dept., I bought a new vehicle from you guys.

Jesse King

Jul 28, 2015

Any time I need my CTS-V worked on or I have routine service due I take it to North County Cadillac. Hutch in the service department is hands down the best. He always provides service with a smile and will bend over backward to help/accommodate you. My car took a little longer then expected and he kept me updated with calls, text, and even gave me his personal cell number so I could contact him directly with any questions or concerns.Highly recommended service department and highly reccomend Hutch.

Dennis Coffee

Jul 26, 2015

Straight-forward and to the point regarding saying what will be done and doing it well

Pete Pollero

Jul 26, 2015

Service advisor always ready and work done properly.

Peter Dechiaro

Jul 25, 2015

I have been dealing with North County GMC for your and Todd Rodgers has always been great help in the service dept.

Arden Adelgais

Jul 24, 2015

Not much to tell. Called for an oil change appointment, arrived on time, was met by Todd Rogers and he took care of things. He found that I had an outstanding recall that he took care of at that time. He did attempt to sell me a tire rotation package and I told him that Discount Tire rotates my tires free and therefore I would be paying for something I could get free. Other than that everything was perfect.

Lilia Racelis

Jul 20, 2015

I made an appointment for maintenance service and my Cadillac got a next day service. The Service Advisor was prompt in coming out to meet me as soon as I got there. The service was completed in the time promised. The waiting room was comfortable with plenty of bottled water, good selection of coffee and mini doughnuts. The TV show was good, I did not have time to get bored waiting. The Ladies restroom was clean.Keep up the good works.Thank you.

Terry Price

Jul 16, 2015

Larry is always very polite, knowledgeable and accommodating. He goes out the way to make sure everything is taken care of in a timely manner. He phones me when my car is ready and makes sure all my questions are answered

Connie Luizzi

Jul 14, 2015

I took my 2012 Acadia in for some routine service based on mileage, got a timely appointment, courteous treatment, and was in and out of there in less than an hour. Naturally, most of this is due to the extreme competence and efficiency of Hutch Green.

Earl Powers

Jul 14, 2015

The staff is always very nice and our service is always great.

Allison Disarro

Jul 12, 2015

Jeremy always takes care of us, and was nice enough to lend me a loaner even though my service wouldn't take long, so that I could run some errands.

Renato Paco

Jul 7, 2015

As usual, a pleasant experience, Waiting was made pleasant because the various things available to the customers. People were friendly. Thank you and continue your excellent and friendly customer services.

Ralph Mcintosh

Jul 7, 2015

I just needed an oil change and tire rotation since we had just traveled over 7,200 miles on a cross country trip since the last servicing. I got in early and my service writer Jeremy took the car right away. I explained that I needed to be gone by 10:30am to get my wife to a scheduled appointment. He had my SRX back in my possession by 10:30. I really appreciate that he listened and understood my needs. Thanks Jeremy!

Rebecca Davidson

Jul 6, 2015

My car had a recall issue & they did the work in a timely manner. Very happy with results.

Hector Vidales

Jul 5, 2015

You make me feel Cadillac!!!!! You are some miles ahead of my expectations.

Earle Ford

Jul 4, 2015

I went in to have a tire valve replaced and you did the R&R plus an oil change and everything was taken care of quickly.

Lonnie Moline

Jul 4, 2015

Excellent job by everybody. Salesperson and finance person were very professional.

Laurie Perrault

Jul 1, 2015

North County Cadillac is the only place I take my two Cadillacs, and Chevy truck for service. Hutch Green is always professional and works hard to make sure my vehicles are serviced properly. It is hard to find someone you can trust like I trust Hutch Green.

Joan Zimmerman

Jun 19, 2015

Appy, Kyle, Drew, and the rest of the team were great. They worked hard to get us the truck we wanted and we really appreciate the military discounts we received.

John Rutherford

Jun 19, 2015

I was extremely pleased with the customer service Shay Simpson provided and continues to provide. He was professional, patient, and focused his attention on us to provide everything we needed. He answered every question we had and was extremely knowledgeable of the product he sold us. Made my wife extremely happy. Hopefully I will be able to drive the vehicle some time. :)

Ramy Zaarour

Jun 12, 2015

fast first car service ! Place is clean and entertaining (TVs, coffee, water, etc)

Pamela Hayden

Jun 9, 2015

Your service department is the best. We always get our service scheduled as needed

Francis Ronalds

Jun 4, 2015

Everything was fine, I dropped off my car and went to a Kiwanis meeting, came back and my car was almost done. Sorry to hear you are not washing cars after service.

George Zane

Jun 3, 2015

The service was great as usual. Larry Shoebridge is a great service adviser who has taken great care of my auto needs for a lot of years. The facility and waiting area is nicely appointed and care for and everyone I have met there is friendly and helpful.

Denys Mueller

Jun 2, 2015

Quick quality service and very easy to work with - vehicle was ready earlier than expected.

Anita Aspeytia

May 30, 2015

Tod Rogers is always very fast, efficient and curtious when I take my Cadillac XTS in for service.

Michele Ryan

May 29, 2015

Todd is terrific , Service was Quick, Price was less than quoted which was greatly excepted. I have always been treated with courtesy service. In addition the repair was done while I waited which is always a plus... Thank you North County GMC.

Joanne Hess

May 24, 2015

We always have a very nice experience at No. County Cadillac. Our service manager, Larry Shoebridge, always makes sure any problem we may have is taken care of. Everything is done in a timely manner and we have never been disappointed. Everyone is very courteous and helpful.

Pete Pollero

May 23, 2015

Went in for an air conditioning check. Since they needed to keep my truck overnight to check for any possible leaks I was given a loaner car. All under warranty and free. My past experience with this dealership has been amazing, from purchase to the service department. Great people who stand behind their word and work.

Raelene Flores

May 15, 2015

Always get treated with great customer service would definitely recommended family and friends to go here

Dale Frank

May 15, 2015

It far exceeded my expectations and buying a Cadillac I had high expectations! Service department was awesome and professional. Gave me a Cadillac loaner to use and they performed impeccable service on my vehicle and it was returned to me like it came off the showroom. Washed and perfectly clean.

Manuel Gonzales

May 15, 2015

Great service from your sales team! I would highly recommend North County Buick to my friends or anyone looking for a car. Messers. Ybarra and Valenzuela were awesome!

Tyrone Newson

May 13, 2015

Routine maintenance. Other vehicle issue not resolved

Michelle Arandjelodic

May 12, 2015

Bryce was extremely personable, friendly, genuine and efficient. This was the best car buying experience I've had and since I always lease my cars, I have a lot of experience. I had also just come straight from another dealer where they were helpful but not nearly as engaged with their customers as was my experience at Hoehn. Thank you for getting me into the exact car I wanted at the exact price I wanted. I will be referring friends and family!

Ralph Mcintosh

May 11, 2015

Always friendly service writer, service always done on time and complete.

Joseph Werner

May 7, 2015

In all my years of dealing with car dealerships this is the best and Larry in the finest service writer that I have ever dealt with.

Paola Correa

May 5, 2015

Jeremy was very helpful and made sure I had everything taken care of.

Larry Johnson II

May 5, 2015

Amazing experience. Professional and not pushy which makes the it so much easier

Maricela Garcia

May 5, 2015

When I got to the dealership, I was helped right away and was in and out of the dealership quickly. They have good costumer service.

Lester Taylor

May 1, 2015

All the service people seemed interested in my service call and were very polite and professional. I have always found the service department to be truly professional.

Maressa

May 1, 2015

LOVE THE STAFF.. Services & Parts are rock stars.. The really do go above & beyond for there customers! & I was so happy with my buying experience I wanted to WORK there...! Had a blast getting my dream car!

Debbie Klingensmith

Apr 29, 2015

Service Advisors are always very customer service oriented and work hard to handle the customer's concerns.

Benedict Sy

Apr 29, 2015

this time around was much better than the last. Service was prompt and ahead of the estimate time provided.no complaints from me. If this is my experience over the next couple times, I'll bump up my rating to 5 stars.

Ana Amavisca

Apr 27, 2015

our consultant was very helpful and attended all our needs

Onasis Barajas

Apr 21, 2015

Sales people worked with me very well and helped me in every way that I could think of. They were wonderful to work with. Great experience.

Edward Mitchell

Apr 20, 2015

Larry the service man could not have been more helpful nor enjoyable. He is for sure an asset to your company.

Dennis Coffee

Apr 14, 2015

Great service from start to finish from the service agent and the mechanics.

Earle Ford

Apr 14, 2015

The whole sales experience was a completely enjoyable experience!My sales person was a very knowledgeable individual.

Joel Torres

Apr 14, 2015

I received a recall notice for my 2012 GMC Acadia took it in the service writer was quick and professional. I had planned to leave my vehicle all day but received a call a few hours later telling me that the vehicle was ready the best part was they had washed my vehicle saving me a trip to the car wash. Very happy with the service

Peter Schmidt

Apr 14, 2015

I recently had my vehicle in for repair. The staff was very helpful and kept me informed on the progress throughout the 9 days it needed to be worked on.

SCREWEDBUYER

Apr 11, 2015

READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN IT'S BYE-BYE. I'LL NEVER BUY ANOTHER CAR THERE AND WILL TAKE MY CAR ELSEWARE FOR SERVICE. SCREW ME ONCE, THEIR FAULT, TWICE, IT'S MY FAULT. LOVE THE CAR, JUST NOT THE DEALER.

Richard Yakkey

Apr 10, 2015

The sales and finance team were great you guys Rock!!!!!!! Thanks I love the Truck

Miani Monty

Apr 9, 2015

Thank you for taking care of our family, we appreciate all your hard work and patience.

Bruce Roberts

Apr 4, 2015

Service is always courteous, convenient and rapid with great results. Hutch has always been responsive and helpful.

Wilson Grabill

Apr 4, 2015

I was pleased that I was offered a loaner car without asking for one, and that the work was done in a timely way.

Jeffrey Garcia

Apr 1, 2015

The whole process was great and our salesman was excellent

Cheryle Sanders

Apr 1, 2015

My ATS had cracks in the integrated center CUE screen. Not the outer glass. In addition, I received a safety recall notice in the mail regarding the roof panel switch. I made an appointment and brought my car in. I was greeted within a few minutes of arrival by Todd. He checked the center screen and called the Service Manager over to my car to get his recommendation. The Service Manager quickly approved a replacement of the unit. Todd brought me in to the Service Department to write up my service order. He told me it would take approximately 2 days to complete the work including the safety recall issue. He provided a rental car. 2 days later my car was ready. It was washed while I received my completed paperwork. Todd was professional, caring and pleasant. Thank you, Todd for a pleasant experience.

Daniel Sutton

Mar 26, 2015

Great service. Great service.Great service.Great service.

Catherine Ingle

Mar 26, 2015

I was having an issue with my car and called my service advisor, (Larry) he made arraignments for my car to be looked at and fixed. He called me with an update. My car was ready ahead of time, most important it was fixed! Thank you for making such a stressful task go with stress free. I Wasn't concerned or worried I knew it would get all worked out. I wont take my car to any other place to get worked on.-Cath Ingle

Bette Harper-Davis

Mar 25, 2015

I kept hearing a noise which seemed to be coming from my left front wheel area so I drove in to see Todd Rodgers. He took the time to drive "Wings" for a listen and made appointment for the next day. It was, in fact, a wheel bearing. In and out in one day I'm safe and sound, which being a senior female, that is super important!Thank you, Todd, Travis and North County Cadillac.

Vincene Parrinello

Mar 23, 2015

The dealership has an excellent service dept and service dept manager. Having owned a high end vehicle I was reluctant to purchase a Buick. I have not been disappointed in the car or this service dept. The dealership is lacking in their customer outreach program. We were recently reached out to for a buy back of our car. It was the most confusing, mishandled transaction. Nobody seemed to know what the other sales person was doing. Needless to say, we are keeping our car. But I ask that if you go to this dealership and experience this, please let the owner know. The rest of the dealership and service dept. are of the highest caliber. Most important, I have been very happy with my Buick Lacrosse!

Ana Amavisca

Mar 20, 2015

everyone that evening were so helpful and thoughtful and attentive our needs

Jeremy

Mar 13, 2015

Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more money on financing and extras than on the car itself.FACT 2: There is NOTHING a dealer can sell you that you cannot get elsewhere for a lot cheaper. Don't buy anything other than the vehicle.SCAM 1: You will be told that your credit score is lower than it actually is. This allows them to charge you a higher interest rate. 1% on a $30,000 loan over 6 years will cost you $1,800.The finance guy who all of a sudden is your best friend will tell you that he is going to help you out and get you a lower rate by dropping the interest rate by a half percentage... say from the phony 4.75% you qualified for to a 'low' 4.25%. Any credit union would charge you far less.SCAM 2: Now the finance guy has saved you money he will keep saying... "It's the same deal you agreed to". He will make small talk to sell you extended warranty. After all, if you are trading a car with 30,000 miles on it... and have only had it for 2 years... your factory warranty of 2 years or 24,000 miles... is going to expire... SAY NO TO EXTENDED WARRANTIES.Now he is going to start sliding bits of paper for you to sign. This is where you have to pay extra attention!SCAM 3: $15 Alarms are often installed by the dealer to lower their insurance costs. SAY NO. YOU DO NOT WANT THE $400 ALARM. They can remove it. He will argue that it is already part of the deal that you ok'd so there is no extra cost. Ask him to show you on the window sticker where the specific alarm he is mentioning is listed.SCAM 4: VIN ETCHING. So every car on the lot has already had the vin number etched on the glass! This is something you can do yourself with a $20 kit from any auto parts store. You don't have to pay for the VIN ETCHING. And the dealer in the next town has a vehicle without VIN ETCHING.This is the point where you should be seriously insulted and offended. Stand up and in a respectful tone say... 'OK. Look... this is not smelling right. I never agreed to pay for VIN ETCHING. I never agreed to pay for an alarm. I am going to go home, and I will call 'sales rep name' in the morning.The finance guy will act surprised. He will say... "wait.. wait. You are going to leave? But the car is prepped and ready. Your trade-in is already in the service department... blah blah blah." At this point... you can escalate this as much as you like... all the way to "Get me my car back here in 5 minutes before I call the cops."The finance guy at this point is going to walk out and 'see what they say'. He is really just walking around the corner... getting a swig of water... and think how to close the deal and stick you with SOMETHING usually GAP Insurance.He comes back and says... Look ok... it's a lot of stuff to take in... because we are great guys, we will not charge you for the Alarm or the VIN Etching. Obviously we cannot remove the VIN Etching but you will get a call from the service department to remove the alarm. This call will never come. If it does have them remove it at first service interval.SCAM 3: GAP Insurance. People will go back and forth about this... bottom line is... the finance guy is telling you between the lines that you have so grossly overpaid for this vehicle and that the minute you drive it off the lot its going to be worth $10k less than you paid for it. Some kid is going to slam into you on the way home... before your first payment is due and your insurance will cover the actual value of the car and you will be on the hook for the remaining $10k. No matter what refuse GAP INSURANCE. You can get the same thing from your insurance provider for a few bucks a month.Was this helpful? Buy a VET a coffee!

Robert Pignatelli

Mar 11, 2015

excellent service and follow up. Salesman was great. Overall great experience.

Jarrod Cafarella

Mar 11, 2015

Todd Rodgers is one of the best service writers I have ever dealt with! Very professional and very helpful. I would go back to not carry GMC for all my service needs in the future.

Christian Fonss

Mar 10, 2015

Hutch Green is my service advisor. He is very competent and takes his job very serious. I have never had a bad experience. Any work done has always been done right the first time. I really appreciate his efforts to make my trips to the service department as convenient as possible.

John Burke

Mar 10, 2015

Hutch and Jeremy are very helpful and friendly. They give you the straight story and work hard to get you in and out as quickly as possible.

Skippy Langellier

Mar 9, 2015

No hard selling and great service, The store was clean and had all the convinces for waiting.

Jarrod Cafarella

Mar 3, 2015

Todd Rodgers is one of the most professional service writers I've ever dealt with! He does a super job!

Denys Mueller

Mar 3, 2015

Responsive, helpful and quality work. Will return in future

James Broach

Mar 3, 2015

very professional determined the problem quickly and returned my auto when promised. excellent experience

Jill Mcniff

Mar 3, 2015

Staff is very helpful, attentive and kind. Quick service in the service department.

Debra Kaplan

Mar 2, 2015

This is the 2nd car I have leased from North County Cadillac. Great experience, great pricing, no hassle. If my next car is a Cadillac, wouldn't hesitate to use them again.

Debbie

Mar 2, 2015

This is the 2nd car I have leased from North County Cadillac. Great experience, great pricing, no hassle. If my next car is a Cadillac, wouldn't hesitate to use them again.

Ma Rodriguez

Feb 28, 2015

I received great customer service! Definitely, will be back to service my car.

william statile

Feb 28, 2015

I came to GMC Buick Cadillac, looking for one type of car. They found me a comparable car to fit my monthly budgetthey stayed until after 11 pm top make sure we had a deal that both of uswere happy withthey have followed up weekly since I bought the car..even though it's on a leaseI recommend you see TJ and Gabe Ybarra. By the way, I bought a car 30years ago from Gladys Young at this dealership and they still employ one of the ladies there...who sold me that car...30 years ago!

sebrown88

Feb 27, 2015

I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me it will be done this time (we will see). The finance department doesn't return phone calls it seems until I call shouting on their voice mail. Not only have they seemed to find it difficult to pick up the phone and call us back, but they've also sent paperwork that got "lost" in the mail, and then just forgot to submit our claim all together. Bottom line, don't buy from them! They're great when they're selling a vehicle, but the aftercare is terrible. I hope this saves other people from the tremendous headache I've incurred from this experience.

Robert Saxman

Feb 26, 2015

I could not believe how easy this service experience was. The service writer was happy to see me and took care of my unusual request of saving my used oil filter. I was in and out with everything taken care of in about an hour. This is the best dealership I have ever been in and at 70 years old I have been in a lot of them. Backtracking a little bit, the sales department was excellent,no surprises, everything was taken care of including a loaner car and my constant question, is it here yet..

Brian Cyr

Feb 25, 2015

My service at North County Cadillac, Buick and GMC is always the best!I always have them service my truck and I feel comfortable when I leave, knowing that everything was done to the highest standards.-Brian Cyr2009 GMC Sierra 2500HD

Christopher Cleland

Feb 24, 2015

My experience at north county GMC was outstanding everyone treated me with the upmost respect and were very helpful

Joanne Hess

Feb 24, 2015

We always have OUTSTANDING service at North County Cadillac. We have been seeing Larry (in Service) for a few years and he does a great job and always is courteous and helpful All questions are answered and taken care of and the car is always in top shape!

Donald Tucker

Feb 19, 2015

My car was ready when they said it would be. Thank you.

Mackayla Luce

Feb 19, 2015

I bought a car and within a month it was leaking transmission fluid, I called and the service dept took it right in, gave me a loaner and fixed it. They were very helpful, courteous and professional. I am very impressed with the team there. I am a new customer to the dealership but I'll continue to service my car there and go back to buy another car when I need one! They have converted me to a repeat customer without a doubt! If you want a great car, great service, and professionals to make you comfortable, you should buy from north county gmc!

Shelli Ellison

Feb 13, 2015

Hutch Green is always very responsive to me anytime I bring in my car for service.

Customer

Feb 11, 2015

My appointment for an oil change was on Friday, Feb. 6th. at 10:00 AM. My car was not finished until 12:00 noon.That is not acceptable. My time is mote valuable than sitting in your waiting area for 2 hours waiting for a routine oil change..

Erin Stepanenko

Feb 10, 2015

Experience was great. Shay was awesome. I have purchased 22 cars and this was by far the best experience I have ever had with a dealership.

Marta Aguayo

Feb 7, 2015

Pete is a fantastic saleman Thank you Pete :):):):):):):):):):):):) Thank you

Richard Torres

Feb 7, 2015

I would was very pleased with staff & especially that they kept there word on giving me the vehicle I really wanted.

Jim Dickinson

Feb 7, 2015

Easy, my third vehicle from this agency, but not my last.

Craig P.

Feb 3, 2015

Great service . Kyle is an effective, informative sales person. My wife loves the car!

Alex Pugal

Feb 1, 2015

service rep very accomodating.he gave us options for whatever service my car needs.no problem scheduling too.i got my car back when they said it was ready for pickup.also i had a courtesy rental car which was really convenient for me cos i need a car to go to work while my car is being serviced.thank you

Matthew Eaton

Jan 29, 2015

We were quoted on the phone one price for the oil change and tire rotation, then was charged $20 more when time to pay. We told the cashier about the incident, and she argued and did nothing. She made us feel like we were trying to take advantage of the company and was not sympathetic from our point of view. This was disappointing.

Cheryle Sanders

Jan 28, 2015

After receiving a recall notice I made an appointment and brought my car in for service. I was informed there was a second recall notice of greater importance. After waiting for about an hour I was told the parts for the second recall would have to be ordered. A rental car was recommended at no charge while the work could be done on my car. The staff was very accommodating and professional. The service was completed in 3 days including an oil change and tire rotation. The customer service agent kept me informed during the process.

James Wade

Jan 26, 2015

Hutch provided great service. Repairs to glove box were completed in a satisfactory manner.

Kathleen Wright

Jan 23, 2015

It was very pleasant dealing with everyone at this dealership. I just love my new Buick.

George Ryan

Jan 22, 2015

Todd was very pleasant and informative. However we were not happy with GM with the on going problem with the headlights on the Acadia, This is a design flaw the headlights melt this is not a problem that we should have to fight GM about, this problem has been well document on other models of GM products. We would like it fixed permanently . We are tired of spending money on the same problem time after time... This is not Todd fault this is the product and the service.

Dave Schuyler

Jan 21, 2015

I called the day before, arranged to drop off my truck that night, have it serviced the next day and then pick it up that evening. As always the work was completed, truck clean and ready when I arrived. Another successful trip

Dale Frank

Jan 19, 2015

Outstanding service and follow-up. Exceeded my expectations in all respects.

Jack Wilson

Jan 15, 2015

I was pleased with the service I received from 2 different service techs. I am able to get a nice loaner each time that I bring in either of my 2 cadillacs. The repairs are done right.

Renato Paco

Jan 9, 2015

Excellent as usual. Customer service is at its best. They always make sure customer is always inform as to the situation of your car. I will definitely spread the good news to other people, well recommended.

Paul Gledhill

Jan 9, 2015

Hutch, our service writer greets us promptly and values our time as much as he values his. Hutch gets the job right the first time!

Edward Jackson

Jan 8, 2015

Jeremy was very courteous and had a good attitude. The service was done in a timely manner and correctly.

Jerry Bongiorno

Jan 7, 2015

OK, this would be about the third request to have classes on how to operate things in the car. I have never could get the Voice Recognition to work. Not sure if I am using the heater properly (hit the on button, but turn off the A/C)....The service crew suggested that I contact a salesperson for help. I think if that would be appropriate, there should be a schedule so we would not interrupt a sales.

Mark Olivera

Jan 7, 2015

Jeremy Powell was awesome. He was on time, he took care of the rental car, and the truck was perfect, I couldn't ask for more. Thanks North County Buick GMC CadillacM

Jason Finley

Jan 1, 2015

Early in December, my wife and I decided to look for a new car in the Escondido Auto Center. North County Buick Cadillac GMC was the first dealership we visited. As I walked into their showroom, I found a car that was just perfect for me. We were greeted with a warm welcome, no pressure by the sales team. Questions were answered and we were asked if we wanted a test drive. We definitely loved the car, but promised ourselves we would not buy at the first dealership and would visit others. We left the dealership with all our questions answered and no pressure but a friendly we're here if you decide to purchase. We visited five other dealerships and did not receive the same service. We were actually completely ignored at the BMW dealership, not one word from an employee. We knew at that point, North County Buick Cadillac GMC was the dealership we wanted to buy from. The SERVICE and selection of vehicles is what sold us. We were treated very well by the entire team and have had the car for a month now and couldn't be happier. I am also happy to say, we just purchased another car from them last night. Two cars in 30 days and we couldn't be more pleased. A special "Thank You" to Boston and Xochitl for their patience with me and excellent assistance in the purchase of our new vehicles!

Dawn Steinweg

Dec 30, 2014

Getting checked in was quick and the waiting room is comfy with a TV, snacks and coffee. I was only having my routine oil change and tire rotation, but it was all done within an hour and everyone was friendly.

Vicki Cole

Dec 29, 2014

I have been having my cadillac serviced here since the time I bought it at this location. I have been treated with "white glove" service from the moment I started using North County Cadillac, GMC . My service advisor Brian goes beyond "wonderful" in handling my car needs and making sure I have transportation if necessary. He is over the top the best.The waiting room is always a welcome, donuts, coffee, water. A true statement of a dealership who cares about their customers.

Ramy Zaarour

Dec 29, 2014

Great purchase experience, the staff took their time to answer my questions. Very friendly staff!

Betty Kadar

Dec 24, 2014

I started with Seaside Buick in the 90's, I have always enjoyed excellent service and customer support. I moved from Mira Mesa to Escondido's Redwood Terrace for seniors. I was so pleased to find the dealership so close.Thanks again for such excellent care.Betty Kadar

Thomas Mullins

Dec 24, 2014

Everything and everyone gave me superb service. Everything was first class and made simple and enjoyable. Debbie Rogers and her associates Re great representatives for Cadillac and North County Buick-Cadillac-GMC.

Maricela Garcia

Dec 22, 2014

We had a great experience , Xochitl is a great person . Thanks for all !

James Kaylor

Dec 17, 2014

Very pleasant atmosphere and service. Thanks!I will be back. Love the Canyon, it performs really well.Jim

Fred Snyder

Dec 17, 2014

Got what I wanted and a very smooth efficient deal. Could not have been better.

Ann Terrell

Dec 17, 2014

Very happy with the service. ***************************************

Merle Walton

Dec 16, 2014

From the phone call to schedule the service till the service was complete everyone I interfaced with was very friendly and professional doing everything they could to ensure I was comfortable in the waiting room to keeping me updated on when the service would be complete.

Edwin Miller

Dec 13, 2014

Very fast service! Extremely professional and knowledgeable!

Catherine Ingle

Dec 9, 2014

I was having a shaking noise coming from my engine compartment. I called and they got me in right away and it was a holiday weekend. They fixed the problem fast. I am very grateful for all their help!

John Lynch

Dec 9, 2014

Needed service...prearranged replacement of rear stop assembly....waited for job to be done....reasonable time...all good

Thomas Mullins

Dec 9, 2014

I entered your dealership at about 6pm on a Sunday evening with no intention of buying a car. I literally fell in love with a silver ELR on the showroom floor. I was introduced to Debbie Rogers your representative, and within a few hours I left your dealership with a beautiful new ELR. Debbie knew everything about the car and the special lease that was being offered. She never tried to sell me the car only helped to make it extremely easy to trade my car and to lease the ELR and leave your dealership within a very short time. Moreover, since the purchase she has been fantastic about helping sort out some of the administrative details. Your dealership could not have done more to make a major transaction not only seamless but actually enjoyable. Thank you for everything. Sincerely, Tom Mullins

Edwin Obergfell

Dec 4, 2014

Our (Lety and Edwin) purchasing experience was excellent thanks to Joey Gonzalez and Kevin Kiely. They took the time to work with us through the entire purchase (test drive, negotiation, trade in, familiarization with our new amazing Denali, etc.) to make it a nice experience. This is our second purchase at GMC North County, we will definitely go back again to purchase another vehicle from Kevin and Joey.

Elio Marcillo

Dec 4, 2014

Recently i took my Cadillac for service. Todd Rogers took care of our car. I'm completely satisfied.

David Dang

Dec 2, 2014

Brian is always friendly, knowledgeable and helpful whenever we need services. Workmanship is excellent and work performance is always done in a timely manner. If we had a chance to met with the technicians, they are very friendly. The dealership facility is very welcoming. Our 2 little daughters always enjoy to be there.

Melina Gonzalez

Dec 2, 2014

Very friendly, fast and convenient . The staff is very friendly, very approachable and knowledgeable.

Filbert Baca

Nov 30, 2014

Even though North County Cadillac has many, many customers, I like it that I am recognized by my first name. Also, an appointment with them means exactly that. No putting you to the back of the line. I am very satisfied with there personnel and their service.

Angela Leiba

Nov 26, 2014

Larry is always helpful and responsive. He is a valuable asset to your dealership!

Caddillac lover

Nov 25, 2014

We bought a new to us 2013 Cadillac SRX and our experience was excellent.

Joan Stewart

Nov 18, 2014

Butch Green is so helpful and eager to solve all problems. GREAT employee!!

Jay

Nov 18, 2014

Larry was great! Very responsive and took care of everything as planned.

Thomas May

Nov 18, 2014

Staff member greeted my on my arrival and covered my seats and floor mats with plastic. Check in was smooth and efficient and my adviser very professional. The customer lounge was well appointed with free wifi so I could work while waiting. Work was started on time and finished within expectations including a courtesy car wash. Excellent service!Tom May

David's Enclave

Nov 17, 2014

It is difficult to get service appointments with this dealership. Why buy a Buick or Cadillac from a place that will not be able to service the car? Might as well as buy a foreign car. How can they compete? Love my car that was bought elsewhere, and tried to get the service done at the dealer, but they make it difficult to do so. Even to buy tires...

Gina Plate

Nov 15, 2014

I always receive courteous prompt service and folks are eager to solve our needs. Thank you

Eugene Matarrese

Nov 14, 2014

Hector is a great addition to your team. I am so glad he is back after an 8 year hiatus. Hutch is also an excellent technical resource.

Kenneth Elsberry

Nov 13, 2014

Exceptionally friendly and informative on potential problems without pushy attitude.

Love my Yukon

Nov 11, 2014

I was in search of a particular car/color and had contacted many southern Cal GMC dealers. Jeff Pembleton worked his tail off to find the car I wanted. His follow up was great and he was very accommodating with my schedule.Alex from finance was extremely patient with my questions as well. I was beyond impressed with this dealership and these people!

Ted Jones

Nov 11, 2014

Got the recall work done quickly and efficiently and had my car before the promised time. Great job

Sharon Roane

Nov 5, 2014

Really good place to take your car to be serviced.

Lanny Peterson

Nov 5, 2014

The staff was very helpful and made our experience enjoyable. Debbie Rogers is outstanding and a credit to your dealership.Thank you for your excellant service.Lanny and Leslie Peterson

Mary Casner

Nov 5, 2014

The service people are great. Too bad the car is not as great! For a luxury car there are too many oddities that can't be fixed - such as the fuel pump hose will not stay in the car while pumping gas unless held and the voice prompts can not have the quickest response time without returning to the longer voice prompt. Annoying little things that detract from the status of the overall car.

Ammar Farah

Nov 4, 2014

Every thing was good thank you great thank you i will come back

Rogelio Rodriguez

Nov 4, 2014

Breaking down on the freeway is not a thing you want to experience. After towing my 2010 GMC Terrain to the dealership, I didn't know what to expect. The SUV had only 46,000 miles on it. After letting my service advisor Larry Shoebridge know what was wrong with the SUV, he said not to worry and they where going to take care of it. Little did I know the worst possible nightmare had yet to come, the Transmission. Certain plates in the transmission were broken and needed to be replace. Lucky me I had bought the extended portfolio warranty when I bought the SUV. Larry had call the warranty department and re-assure me that the work was going to be cover. What a relief that was. Mr. Larry then proceeded to give us a rental car for the extension of the work needed to fix our SUV, that really help a lot. Mr. Larry kept me inform of the progress they were doing to the SUV. Finally, the SUV was fixed and I was up and running. Mr. Larry Shoebridge showed his professionalism in how to take care of a costumer. That's exactly why I own a GMC vehicle. Mr. Rogelio Rodriguez

Lilia Racelis

Oct 31, 2014

The service was completed earlier than promise.Short wait for the advisor to come out and check out my service needs.Women's restroom was clean.Comfortable waiting room.

Sheldon Callahan

Oct 31, 2014

I was very pleased that Jeremy responded to my issue so quickly and completely satisfied with my overall visit.

Manuel Hernandez

Oct 31, 2014

With so many cars in the shop, they worked on my car and they were done by the time they promised it would be done,and that makes me happy.

Akay

Oct 31, 2014

Buick has always been helpful and Larry keeps me informed about my car. I alway enjoy taking my car to the dealership and won't be going anywhere else.

Hector Vidales

Oct 27, 2014

Excellent Service. !!! All representatives in all departments. You fell me like Cadillac. Tks I'm very happy with the new member of de Cadillac family: ELR.

Alberto Aure

Oct 24, 2014

Excellent service, staff were helpful.We have been your customer since year 2005. We appreciate your exceptional service.We recommend the dealership to our friends.

Angela Schmidt

Oct 18, 2014

Jeff Pembleton was so easy to work with and made the purchase a pleasant experience instead of a typical grueling, time consuming endeavor!

Desiree Callahan

Oct 8, 2014

Larry in service always takes care of us! Does his best to get us back on the road when promised. Great service Dept!

George Zane

Oct 7, 2014

Great as always. Larry Shoebridge is a super service advisor and keeps my Enclave in tip top shape.

Tamara Bachofer

Oct 5, 2014

My service adviser Larry is always a pleasure to work with and he takes care of business. Thank you Cadillac

Rep Jackie

Oct 4, 2014

i have purchased a lot of cars in my life, but this was by far the best experience ever! Stephanie our sales agent to Boston her manager.....I would recommend this dealership to anyone!

Edward Luttich

Oct 1, 2014

My experience with the Escondido dealership is much better than I had previously at the Temecula dealership. Escondido is twice as far away, yet I still have all my service done there.

Rayroyer4sc

Sep 30, 2014

Always excellent service provided by this dealership. Prompt service and attention to detail by All of the service writers. We would recommend this dealership to all our friends and family.

Vaughn Smith

Sep 30, 2014

My experience was flawless and enjoyable with Mike Sudik. It was a pleasure workog with him.

Wilma Thompson

Sep 27, 2014

Great service from Jeffrey !!!! He is very was helpful and knowledgable and the whole staff was great. I even got to visit the service department and they were great too !!! I would recommend this dealer to my friends . I am very happy to own a BUICK VERANO!!!!!

Cory La Bouve

Sep 26, 2014

The staff at north county gmc are amazing!! There not like a regular dealership by no means. We just purchased a 2015 Yukon Denali xl and was not pressured into any sale or aftermarket accessories. Cornelius was our sales man and I highly recommend him. He even took the time to bring a vehicle to my work to let me look at it. I can not say much more then perfect job!!

cory

Sep 26, 2014

The staff at north county gmc are amazing!! There not like a regular dealership by no means. We just purchased a 2015 Yukon Denali xl and was not pressured into any sale or aftermarket accessories. Cornelius was our sales man and I highly recommend him. He even took the time to bring a vehicle to my work to let me look at it. I can not say much more then perfect job!!

Mickey Keen

Sep 25, 2014

Visited North County Buick GMC 3 different time was helped by Mike Sudik he never pressured me to purchase and he understood my needs showed me their show room and service department was very helpful in my decision to purchase.

Sheldon Callahan

Sep 24, 2014

My wife and I were both genuinely impressed with everyone we came into contact with from the time we arrived. Joey was friendly, courteous and professional. Joey even gave us a recommendation for lunch and he did not disappoint. My wife and I enjoyed spending time with Joey, he was a fabulous representative of your dealership.

Gregory Timms

Sep 24, 2014

The service has been great. Hutch and his crew are always attentive and meet their commitments on time completed. Very happy with the service.Greg Timms

Mark Olivera

Sep 22, 2014

Kyle Adams and Gabriel took good care of me during my buying process. They were knowledgeable about my vehicle and followed up to keep my buying experience simple and easy. Jeremy Powell in service was excellent and really took the time to assure my 2015 GMC Sierra 2500HD was perfect.Thanks North County GMC

Andre Chartrand

Sep 15, 2014

The dealership did everything that needed be done on the car. They always do. What made this service memorable is the following: I live 20 miles away from the dealership. I was planning on riding my bike home while the car was being worked on. On my way home, I hit a piece of glass and slashed my rear tire, unable to fix it. I called the dealer, they picked me up and brought me back to the dealership. The owner asked what happened and volunteered to take me to a local bike shop (6-7 miles away) to get a hew tire. Off we went in his car, got a new tire and eventually rode home. The only thing they did not do was install the new tire on my bike :-)

Nancy

Sep 10, 2014

I am enjoying my 2013 ATS and have had .good service from Larry. Their warranty is much better than I had with my Mercedes. Taking a car in for service is always an inconvenience, but, but I have found this dealership responsive and easy to work with.

Johnny D

Sep 9, 2014

Larry Shoebridge, my service tech, has always been responsive, but most importantly, HONEST. With all the press about cars and service, I must admit that North County GMC, from the purchase through ever service I have had, has been exceptional. Sometimes I have waited a while - my decision to do so - but the facilities, the staff and overall experience have all been great. The volume of vehicles passing through these big dealerships, must make for tired workers and sometimes unhappy customers but I have yet to experience anything but the best attitudes and service from day one. I wish more places were like this.

Denys Mueller

Aug 31, 2014

We found North County Buick Cadillac very helpful, friendly and quick in our purchase of a 2014 Cadillac ATS Luxury Model. The Sale Person, Debbie Rogers, was extremely responsive and went out of her way in familiarizing us with all the features of our new ATS. We love our new ATS and given the high customer service will be bringing it North County for service. A big thanks to all we worked with - Debbie and Mark in finance. Just outstanding!!!!! Denys Mueller

george 2014 terain

Aug 17, 2014

All the people at north county Buick did a wonderful job helping me with my purchase. Mike and Shelia have been very good about everything and worked hard to see the sale through to the very end

Dsloan

Aug 12, 2014

Mike and Sheila located the exact vehicle that my wife and I wanted to lease. Most of the paperwork was completed prior to us even going to the dealership, making the transaction process efficient and smooth upon arrival to pick up the vehicle. Michael and Sheila were a pleasure to work with; I will definitely be a repeat customer.

Steve H

Aug 8, 2014

Bought a used car From Don Shock, Great experience, No BS

Delia

Jul 11, 2014

I am a new customer to North County Buick and I am proud to say that my experience with the Buick staff was top notch from beginning to end and even continues to this day. They make you feel a part of their family and treat you with respect and professionalism. I would certainly recommend them to anyone in the market for a Buick or Cadillac. Ask for MK Jones and Gabriel, they make quite the team.

James&Kylee

Jun 7, 2014

Totaled our truck, went look for another vehicle. Being from NY and a ton of friends back home who sell cars, I already knew the tricks. Met with Abby and Gabe(manager) and there was no car salesman hustle. Straight forward and it made our purchase very easy. If you go there ask for Abby. She is outstanding.

Verano owner

Jun 3, 2014

Service time for repairs is longer than expected for simple service even with an appointment. Maintenance services were prematurely recommended.

Steve Biro

May 6, 2014

I did some shopping around. North County Cadillac was the easiest to deal with. They gave us the best price up front without having to hassle. Mike put together the package we wanted and in a couple of hours were were out of there. Next time I will go to North County Cadillac first. Love everything about my new car. The only complaint I have is the manual on Navigation is not extensive enough to teach me the system. It would be great to have a more extensive manual(s) on-line. I do not even know who made my navigation system.

4Kenneth

Apr 21, 2014

We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the headlights was out we noticed 30 minutes after we left dealership and got home. Nothing they told us is true except for we own the car now. I could go on and on about what was promised and not delivered but you get the point. Again......BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SBL 1st Time Cadillac Owner

Dec 30, 2013

Our sales person Alex and the rest of the team were great to work with. A seamless transition through every phase of the purchase. Overall it was a stress free experience. Thank you.

PabloT

Dec 7, 2013

BAIT AND SWITCH. DO NOT TRUST THEM.We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day off work, got a cashier check from bank, drove 2 hours to get the car. They had the car ready . the paperwork ready and as we are about to sign we notice the car is a DIFFERENT Model. They apologized for the SMALL confusion and quickly wrote a new form for the right model and $8000 dollars more. Then they bring a car from a different dealership . They do not care what they do to you as long as they make money from you including wasting your time and money on a BAIT AND SWITCH. DO NOT TRUST THEM.Cadillac Escondido .North County Buick Cadillac GMC , San Diego.

Victoriastang

Dec 7, 2013

ust like previous patrons of this dealership i experience Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation , for 21k i contacted the dealer right away and set up to purchase all thru email sent all my information had papers drawn up and drove 2 hours from L.A to Escondido after i got out of work to pay for the car (everything was drawn up i was just driving to give them my money) they had the car pulled up front . they open the car for me and it is not the car that was advertise. Vin numbers were the same the stock number was the same but this was an lx which is the base model but was advertised as ex which is top of the line. I have pictures of all this information even the deal that they tried to make me which was 8thousand dollars more . everyone was better apologetic admitted that they had posted the wrong description on the web site. I have reported them to the better business bureau and recommend you do the same if you have a similar experience www.sandiego.bbb.org it only takes few moments . yelp is here for us to help each other but the better business bureau is here to hold them accountable for they lack of ethics and indiscretion. i will gladly send pictures, emails and txts i have of all the information i have to anyone who request it . I am not exaggerating about my experience .Oh and FYI the KIA dealership across the street belongs to the same owner ....i would expect the same kind of business practice due to the fact that the sales man got the car from that lot . Thank you for taking the time to read this

hvirdo

Dec 3, 2013

Sit back and enjoy this crazy tale...I only wish there were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not take car buying lightly. I have not purchased a car in 8 years. I finally decided last night that I was ready to buy one, and I liked a Chrysler 300C on the lot here. My husband has been in contact with our sales guy for the last 2 weeks. Yesterday afternoon, the sales guy called my husband to say they still had the car. We decided that we would get the car if they could meet a certain price. My husband called the sales guy around 6:55 PM and said if they could get us into the car for that price, we'd be in to purchase it tonight. The salesman called back 2 minutes later and said he could meet that price. My husband said "It's a deal, and we will be right in." The salesman agreed. At 7:07, we even called to confirm they had a wireless connection so I could get some work done. So they clearly knew we were on our way. We arrived at 7:15...yes 20 minutes after our initial agreement because we live that far away. When we arrived, they told us...wait for it... they sold the car to someone else. Yep. Our sales guy had brought the car around front to get it ready for US, and another salesman, supported by the General Manager, forced our salesman to hand over the keys to someone who wanted to drive it. I really didn't know what to say. Thought it was a joke. So we made the manager, then the general manager come and explain. Why didn't anyone call us? Why didn't you hold the car for us? We had a verbal contract. All they could say was "we are sorry you didn't get a call" and "we had no legal obligation to hold the car for you." I stood there with my 6 year old son whose only words were "Why would they sell your car, Mom? That is not cool." I literally had to explain the concept of integrity and lack thereof. My 6 year old knows more about doing the right thing than these unprofessional, dishonest, bold faced liars. I am not posting this for revenge. I truly just don't want this to happen to anyone else.

Happy

Sep 28, 2013

I tend to approach dealerships with dread of having to 'play the game'. At North County Buick Cadillac GMC, I soon found myself outside that expectation, learning about a car with no pressure, no games; nothing but relaxed conversation and professional courtesy from our salesman. My experience at North County Buick Cadillac GMC was enjoyable and I look forward to similar experiences when bringing my auto in for service.

CathyH

Aug 23, 2013

My sales person Don Schock was very nice in dealing with me with my car purchase as well as the manager and Gabe another sales person who showed me the blue tooth and satellite radio features of my new car was very nice and helpful also. You have a good team.

Put on the miles

Aug 21, 2013

I always walk in at the last minute and need service. I drop off the Yukon and a couple of hours later everything was ready to go. Thanks Hutch

Victor T

Aug 17, 2013

Awesome experience, extremely satisfied with the customer service, they even delivered the car and picked up the trade in.

Denise

Jul 8, 2013

Aimee, my service rep, and the two shuttle drivers were fantastic.

San Diego girl

Jun 22, 2013

Never thought I'd buy a Cadillac. I am the sports car type. But after test driving the 2013 six-cylinder ATS, I was hooked. More perks than I have ever had in a car. And bumper to bumper free service. And it runs on regular gas. I didn't have that with my Mercedes. I purchased this car from North County GMC Cadillac right after I test drove it. And I traded in my Mercedes.

Maria C

Jun 6, 2013

James and Alex were very friendly, they provided excellent customer service and made my experience a pleasant one. Thank you.

J.G.M., P.A.M.

Jun 3, 2013

The service in finding exactly the vehicle we wanted was excellent. The road trip, detailed explanation of how to access all of the many features and the final paperwork management were all smoothly and expeditiously executed. We were very impressed with staff performance from start to finish.

Sam

Jun 3, 2013

Very pleasing, NO PRESSURE, very professional, friendly and knowledgable staff. We were a return customer (09 Escalade). We were treated with respect and kindness. A very enjoyable experience. Highly recommend.

Shad and Britney

May 6, 2013

Best car buying experience I've had. The staff was very pleasant and helpful. This is where I plan to purchase all my future cars

Happy Customer

Apr 5, 2013

My Sister and I came prepared to buy two cars. Your dealership was prepared to sell us those cars. The people we worked with treated us with respect and I think we both walked away with beautiful new cars at a price we felt was fair.

Truckmann

Mar 20, 2013

Great salesman, not too pushy. Easy to negotiate the price.

Glenn

Mar 18, 2013

We were dealing with Jonathan Cocheneur to purchase our new car at this dealership and have been extremely pleased. Not only is he very knowledgable , he is also very pleasant to deal with. He spent a lot of time and was willing to work with us. We would highly recommend him to our family and friends.

BrenPK

Mar 3, 2013

A very smooth, efficient, hassle free and professional experience. Will definitely purchase my next car from here....... OUTSTANDING JOB YOU GUYS!!!!!!!!

jhholdri123

May 22, 2012

Had a great experience there! I love my Buick enclave and the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend!

Linda Frelke

May 21, 2012

Being a first time Cadillac owner I was unfamiliar with the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa after it was finished. Although she was tied up at the moment (and I did not have a appointment with her) within a few minutes she made herself available to me for a complete in-service on the entire vehicle. She honestly spent over an hour with me. At that point in time, OnStar had still not sent me the required info via email so Lisa gave them another 'welcome' call while I was in the car. A week later, still no info from OnStar. I contacted Lisa again and by the end of the day I had all my information. I would also like to mention Amber in the service department. A very nice girl with a good attitude and efficient at her job. She was very helpful in my request to meet with Lisa. Amazing customer service.The clear coat on the car is beautiful, was done in the time expected and is done very well. I'm very pleased.I can't answer any of the questions regarding the sales experience or the Price of the car as hubby bought the car for me and paid cash.I love, love my new Caddy. Thanks North County Cadillac.Linda Frelke .

Samantha

Feb 28, 2012

the salesman who helped me was great! he was upfront with me. i appreciate that he was really helpful and he deliver exactly what he said. thank you so much for making this expericance fun for me.