Used Cars for Sale at Oakbrook Toyota in Westmont in Westmont, IL

Victor

Oct 19, 2016

Maher Belkaid went out his way to help me throughout the process from selecting a car, pricing, payment even got my own Honda into his service department for service while I was waiting to complete the paper work. I greatly appreciate his effort and caring to make my buying experience an enjoyable moment. In addition, Leon, the service manager, took care of my Honda without chasing him for update. I surely will bring my Toyota back here for service in the future. Keep up the good work. Good people are harder to find at this day that make you guys precious. Thanks a lotVictor

Jaouad El hamrini

Oct 19, 2016

Thank you Vincent for making my first new car buying such an awesome experience! And thank you for your reassuring worlds about what's coming up in terms of service. I'm sure however has you as a sales associate will be happy with your service. Good luck!

Jaouad elhamrini

Oct 18, 2016

As everyone else in the market for a new car, I was worried about the price and the service. It was worth to stop by Oak Brook Toyota. They did an outstanding job, especially Maher Belkaid!!Thank you again and this is a call for whoever is in the market for a toyota to go and checked out! !

Eileen D'Amico

Oct 7, 2016

My husband and I were turning in a leased RAV and looking to lease another RAV. Vincent was very professional and knowledgeable about the new RAV model and the Toyota Cares program.

Arielle Grigsby

Oct 4, 2016

I was nervous going into the car buying experience because I've had some bad ones before. However Rayan was very kind and helpful and took very good care of me. It was an easy and enjoyable process. I would definitely recommend my friends to do business here!

chicago native

Sep 30, 2016

I contacted this dealership about a particular car they were advertising. The customer service rep who responded was polite and followed up when I wasn't able to return her email promptly.

Michael Robertson

Sep 28, 2016

In early 2015, I was seeking a new 4Runner TRD Pro to replace my 2013 Ford Explorer Sport. I had 5 months left on my lease, so I assumed that would be enough time to obtain a new TRD Pro. Clearly the 4Runner TRD Pro is challenging vehicle to get, so I moved into another Ford Explorer Sport (2016). I asked to be kept informed of any new information and I was contacted by Christine Gao many times between my initial inquiry and the final purchase (15 times during an 18 months span - love the persistence). In August 2016, Christine contacted me to inform me Oakbrook Toyota was finally and officially getting a TRD Pro, but I did not think it was possible for me to get it, as I was into this other vehicle. A very close friend of mine had worked with Syed Mustafa on his 4Runner, so I knew I wanted him part of this deal and had my friend contact him. Between Syed Mustafa, Christine Gao & the Sales Manager Joe Perry, they went above and beyond to get me into the vehicle I had been seeking. I cannot say enough good things about all of them and I will be happy to continue to do business them in the future. I truly appreciate all that was done to make this TRD Pro happen for me, as it's a vehicle I do not plan on ever getting rid of!

Wild

Sep 24, 2016

Awesome experience with buying our new Avalon! Our salesman Maher Belkaid was very knowledgeable, polite, professional. We totally recommend Maher to assist you with your next car purchase! Joe (manager) was straight forward during our negotiations. It was a smooth process and we really appreciated the way it was handled from beginning to end. If you're looking to buy a car shop at Oak Brook Toyota in Westmont!!! We'll be back!

LM501

Sep 23, 2016

The entire process of getting my new 2016 RAV4 was wonderful. Vicent did great job for providing the highest level of service. He is a true friend instead of a normal saleman who is insincere and just wants to sale the car. He really stands on your side and try to make a long-term and healthy relationship with consumers. Excellent person and the work is well done.

snw1479

Sep 20, 2016

When I walked in I asked for Elyza. Elyza directed to me a saleswoman by the name of Sam. Sam was patient with me and inquired about what I was looking for and what I absolutely had to have in my vehicle and what I could do without. We test drove 3 vehicles, which were all of the ones I had interest in. Once I made a decision Sam went and got Phil. Phil came in and began to run numbers after we spoke about what I wanted my price to look like. Upon his return he had an awesome deal for me with a great trade-in price, interest rate and payment and I was very pleased. I was able to walk out with a 2016 Camry that only had 103 miles on it and I was able to get the things that were most important to me. Kurt discussed how I would use my remote starter and explained in great detail. Zubir will be responsible for the install of my leather seats, I'm sure he will do a fantastic job. The last person I spoke with was Joe, he showed me how to use all the great features in my new Camry. At least I thought Joe would be the last person. I realized the next day that once I left I forgot to retrieve my things out of the glove box of the old vehicle. I called back and spoke with Cesar. When I arrived to pick them up, he had placed them in a nice box for me. I appreciate the wonderful customer service I received at Oakbrook Toyota. I will definitely refer my friends and family to this dealership in the future. You guys do an amazing job! Keep up the good work and thank you again!

Shakeel Sandozi

Sep 13, 2016

Got cars before, excellent experience with Alex and Mohammed Afzal. You have good variety of used cars , Phil was very helpful in business office. I would certainly recommend you all to my friends and family.

Jason Song

Sep 9, 2016

I was offered a wonderful experience at oakbrook purchasing brand new 2017 Camry XLE with Hybrid! This high level of service quality was completely contributed to Vincent Chen who is a pretty nice saleman. Vincent served us as he treated his family since he made effort most on telling us how to select car and how to save money. Vincent did much better job than other salesman cz his mission is to build long-term relationship with clients, which he did the solid and down-to-the-earth thing things to his clients! He wants to satisfy you by offering valuable business and he will consider everything for you just like for himself. He is salesman, but also your kind and nice friend! If you wanna avoid tricky things with dealer and wanna get someone who could really help you out from heart, then you should go directly to Vincent Chen!

Dayna Spates

Sep 9, 2016

Great experience while buying my Toyota Camry! The staff was very friendly my sales associate Vincent was very friendly and knowledgeable, the manager Joe Perry rocks!!!! Never did I feel like I was being had, Joe came over while I was waiting on an answer of approval and assured me not to worry that I would be an owner of the vehicle of my choice and I was!!! Even the financial guy was nice and professional 5 start dealership!!!!! Highly recommended!! Thank you Oakbrook Toyota you guys rock!!!!

Rebecca

Sep 8, 2016

We've been going to this Toyota for years and we went there again to trade in our last car, we left with a brand new car and just months later we were rear ended. Our car was a total loss. We went to Kia to see what they were offering everything looked good but we weren't able to strike a deal so we went back to Toyota and were able to drive out with a new car and an even better deal then we expected. We've should've known better. We're never going to see another dealer again, this is where are friends are.

Mark Pelletier

Sep 7, 2016

Caesar was honest. Willing to negotiate, fair and great at answering questions. He went out of his way to be certain all my issues were addressed I came to your dealership because of him.

MF Derno

Sep 6, 2016

Buying a Certified Used Car was not the painful experience I thought it would be. Vincent Chen, the salesman at Westmont Toyota made the experience an easy process. He answered every question I asked of him and he asked a few questions of me which I had not thought about. Mr. Chen provided me with a lot of good information, was courteous and patient. I greatly appreciated his attention to the details of the vehicles and the process of the sale. Thank YOU Vincent!!

Mr. & Mrs. M.

Sep 3, 2016

It was a vey pleasant experience for us buying a certified used car. Everything went like a breeze despite coming to the facility near their closing time. Our heartfelt thanks to Maher Belkaid for his excellent customer service. And also to Steve and Kurt. Keep up the good work Oakbrook Toyota team!

32133

Sep 1, 2016

Aiman sold my car to me and he was a pleasure to work with. I appreciated his honesty and customer service-- I was left with the impression that he genuinely cares about ensuring customer satisfaction.

MH

Aug 31, 2016

Maher is one of a kind! I was not sure about buying a car from there but after talking to him, and how easy he made the process to me! I totally changed my mind. And everyone else were really nice! Great service! Would definitely buy my next car from there.

Nardeen

Aug 27, 2016

I Thank Maher for being so professional and so helpful. I just moved to the state and I have been to other dealers from different cars, but this one was my favorite. Maher did his best to get me the best deal and also made sure I left happy with my car. I kept changing my mind about the color, but he was so patient just so I'm satisfied with my car. The best customer service and very professional! I recommend you go there if you are a serious buyer!

Ehsanulha Mirza

Aug 25, 2016

I was planning to buy used Toyota sienna but Alex and mustafa explain about 2016 sienna and my wife liked the new one. it's my 5th car i purchased from Oak brook Toyota. when ever I am shopping for a car i always purchase for Oak brook Toyota of West mount.

Kyle Cook

Aug 23, 2016

It went smoothly, the car was pulled up, it drove nicely so we started negotiating. I believe the negotiations went smoothly, were fair and I was pleased with the outcome. I purchased the exact car I wanted, traded in my old one and secured financing in 2.5 hours!

Renee R

Aug 22, 2016

I knew exactly which car I wanted (Toyota certified 2012 Rav 4) found on Cars.com. I called and spoke with Cesar. He hooked me up with Bill Hallom. Bill was professional, knowledgeable, patient, and kind. He understood I didn't want to get rid of my old car (2004 Honda CRV). He answered all my questions. The walk through and test drive of the car was easy. Bill pointed out all the features and the pristine engine. The negotiating process was quick (I'm not going to say easy because YUK, but it was as pleasant as negotiating process can be). Cesar and Bill didn't belittle me or make me feel stupid. I had a trade in and paid cash. I haven't bought a used car from a dealership in more than 20 years. I was always afraid of the "used car salesman". I would absolutely buy another used car (or a new car) from Oak Brook Toyota. The transaction was as pain free as buying a car can be. I am satisfied with the price I paid and the price I received for my trade in. Before I left, both Bill and Cesar made sure I understood all of the different features in my car; lots of technology that wasn't in my previous car. Honestly, this made a sad day (getting rid of my previous beloved car) much better. As a slight side note, the evening I purchased the car, I heard an electronic noise from somewhere in the car. I texted Bill, he was not working - still he made an appointment with me for the next day. He took me to the service area. However, we didn't hear the noise. The service manager and Bill made a deal, if I hear the noise again, record it and come on back, then they will take a listen and a look. Again, they didn't belittle me at all! AND Bill checked in the next day to see if I had heard it again. Now THAT is customer service. AND I haven't heard the sound since!Thank you for making an unwanted transaction go smoothly and treating me with respect. You have changed my image of a used car salesman (at least at your dealership).

Catherine Hart

Aug 17, 2016

I went to Oak Brook Toyota shopping for a car and my sales person, Aiman Hamdan, did a great job helping me find the car that I wanted. He made the process very easy and the car he found for me was just what I wanted. He was professional, knowledgable and super friendly.

PilyClass

Aug 15, 2016

This is the best costumer sastisfactoin i recived from oakbrook toyota after i visited diffrent dealer ship .aiman made my sale soo eazy and conftable he was super friendly and profectinal.i will recomed him to any one who want to buy car

Jonathan

Aug 12, 2016

Got a great deal on a never purchased used Corolla from Maher. Saved a lot of money cause I was looking to buy new. Definitely didn't feel pressured to purchase a car. The test drive even turned in to a driving lesson on driving stick.

Geraldine Dubiel

Aug 12, 2016

A very good experience with shopping for a Corolla with a trade in of a Sienna Van for the Corolla car.Great salesman Maher Belkaid, showed me many Corolla's and Camry's, a salesman with a great deal of patience, and very observant. Suggested a test drive and chose the first car I looked at, and it was a sale, even though I just came in to look at what kinds of cars they had to offer, and he helped me find it. This is the Fifth car purchased from this dealership,and have always been pleased with the cars and the sales staff. This time the salesman did know the I liked before I did, and very helpful. Thanks, Geraldine Dubiel

Alexandra

Jul 31, 2016

I had a great experience at Oakbrook Toyota in Westmont. As a recent graduate buying my first car, I was a bit apprehensive. Lewis and Cesar were very patient and answered all my questions. They were friendly, attentive and found the perfect car for my needs. I couldn't be happier!

Phyllis S.

Jul 24, 2016

When you are serious about buying a car you have to go to Oakbrook Toyota in Westmont. I speak from personal experience. In the past, I have never been a fan of the car buying process. My past experiences at many different dealerships have left me annoyed and stressed. These encounters included demeaning phrases like, "Let's see if we can sharpen our pencil a little more on that price," complete with slight-of-hand, shifting-sand financial figures, and high pressure sales tactics that made me feel like I was nothing more than the next potential sale instead of like I was a real customer who deserved respect. These past ordeals even included the final blow with the fast talking finance manager who could easily double as an auctioneer. Not a pretty picture. I needed a car but what a hassle. All of that changed when I went to Oakbrook Toyota. Wow. What a difference. What a breath of fresh air. I worked with a low-key, personable and efficient salesperson, Alex Turk. I was helped by an incredibly straightforward, professional and competent sales manager, Joe Perry. I told him what I wanted. He told me what he could do. What he could do was unexpectedly generous. It was obvious that he truly listened and understood the budget I needed and the car I wanted. Joe delivered both. Oh, yes. Oakbrook Toyota's finance manager, Greg Z., was obviously trained in finance, not auctioneering. His methodical approach left me stress-free. You get the picture. My experience with this dealership was amazing. That is why I recently returned to this dealership for my second car. If you are ready to buy give Oakbrook Toyota a try. I am totally glad I did!

Akos

Jul 23, 2016

My family and i went in because we saw a car online that we liked. Maher, our sales rep was very polite and respectful.

JuanInaLifetime

Jul 22, 2016

This was one of the several toyota dealerships I visited. I told the salesman what I was looking for and how much I was willing to spend. In return he meet all of my needs. They were very patient with me and am looking forward to continue doing business with them.

mohanad

Jul 21, 2016

I was so lucky to go to this dealer because I came home with my dream car and receive the best customer service thank you so much mr.Maher belkaid for giving me the best customer service ever and thank you because you are so patient.

Fedaa amer

Jul 17, 2016

Hi ,the sales person he was so kind he treat me like a king talking explain the deal in professional way mr ayman, also the general manager he's so good and kind also the rest of the team I wish them a good luck all the time . Thanks

Students

Jul 9, 2016

I indeed get the car that I want, doing bussiness with mr.blelkaid is a very pleased experiment.

Alison Chan

Jul 8, 2016

He was great. He was friendly and helpful. He showed me all the possible cars I could have and I found a perfect car. Bill was professional and I couldn't have asked for better service.

Rehan

Jun 22, 2016

They are really nice people they give me the best service I really appreciate especially maher belkaid

Sajid

Jun 21, 2016

Top notch service and makes the buying experience a breeze.

Peter Schweda

Jun 10, 2016

Very good experience and great follow thru on the purchase. Jackie had many good comments and helped the process go smoothly. She had a good understanding of what we were looking for and nailed it !

LouieG

Jun 6, 2016

Just bought a 2010 Audi A5 and dealt with Maher on this process. Maher made sure that all my issues, concerns and questions were addressed in a very timely and satisfactory manner. This made the buying process a lot smoother and easier for both parties! Maher was very approachable and accommodating in all my needs. Thanks Maher!

toyotafan

Jun 3, 2016

- Had a pleasant & successful experience with Maher B. (sales) & Alex S. (general manager) in purchasing a new car from Oakbrook Toyota - Maher B. was an exceptional salesperson to work with. He was patient, personable, and knowledgable. - Alex S.'s leadership was apparent through the entire process. - Thanks to Oakbrook Toyota for your exceptional professionalism. Will recommend to family and friends.

Ryan

Jun 2, 2016

Had a very nice experience with this dealership. My salesman Amonce was excellent and the process was very smooth. Would highly recommend to anyone looking for a Toyota vehicle.

Edwin Obien

May 30, 2016

Sales Associate Aiman Hamdan did a lot to make us happy after initial problems. Thank you very much. We now feel very good with the purchase. Likewise Manager Nicola assisted too.

Gaby

May 18, 2016

Had a great experience I had time to look around without been hunted by the sales personal. JOE B was great help he guide us with the process and took his time explaining details with our new car and with all the paperwork that needed to be taken car of. Thanks Joe

danielle

May 15, 2016

I went in to browse gently used toyotas. Ended up finding one I really wanted and leaving with it! With one of their certified pre owned vehicles, I left with a warranty beyond what I expected for a use car and I am very happy. Maher was a great help, very knowledgeable and also friendly. In fact, everyone I spoke to was very approachable and reasonable. I will feel totally comfortable returning for any future needs, and would definitely recommend this dealership.

Kristy Gromada

May 10, 2016

I was able to work with Alex over the phone to process the paperwork and set up a pick up date. when I came in everything was ready to go. The process was straight to the point and satisfying!

Tom H

May 4, 2016

Wife and I did NOT intend to purchase an auto our first time shopping. I bought a car last 13 years ago, and she about 5. We both have Toyotas, which have been carefree to drive. Our salesperson was standing out in the rain to welcome us. He listened to our needs and took great pains to find two pre-driven autos on hand. One required repainting from a door having been keyed. The other (each a Prius) was on hand. We took a test drive, and our salesperson showed us the auto's features. When we thought we might shop around elsewhere, our salesperson Mo pulled up similar models at dealerships in a 50-mile area. We decided that we had a nice certified auto. We ended up buying. If we could have future salespersons all similar to Mo,. we know we will have been well-served.

Jim and Sue

Apr 18, 2016

Recent highlander purchase from this dealer. Competitive price. Prompt courteous service. Overall outstanding. Would recommend checking them out.

alberto martinez

Apr 18, 2016

its was an incredible experience, out of all the different dealers Toyota was by far put an offered and a much better deal. it by far out weighted all the other dealers put together. i am eternally blessed and grateful with the offer that Aiman and their finance person Steve put together. Toyota OakBrook in West Mont were extremely helpful and walk thru the whole deal!!!

WCH

Apr 16, 2016

Great experience. Friendly staffs. I recommend maher balkaid cuz he is really a good guy and knows about everything.

Larry Ruggles

Apr 8, 2016

Tim and Joe were very attentive, wanted me to have a good car buying experience.

Rick & Amy

Apr 1, 2016

Absolutely the smoothest red tape free no hassle one of a kind buying experience we have ever had. Just popped in looking to see if there was anything on the lot we might like... After explaining that I was looking for a replacement for my wore out work truck Maher Belkaid (our salesman) knew exactly what vehicle to take me to... He done a great job of walking and talking us through the process... Joe Perry the sales manager was so helpful getting us the financing we needed without us having to jump through a bunch of hoops to make it happen. Also thanks to Steve for all the work he did with the paperwork process minimizing the usual anxiety that comes with buying a new car. Again thank you to Maher for being such a great help to us...

Rick & Amy

Mar 31, 2016

First I admit it has been a little while since I have been to anyplace other than a "used car lot" to buy and or look for my next vehicle... I will never go to another, my wife and I were treated like we had already been life long customers by all the staff... From Maher Belkaid our sales man to Joe Perry the sales manager to Steve the finance guy... All very kind and helpful as well so respectful to me (a Gulf War Veteren) and my wife... Overall a fun smooth process... Love my (our) new Tacoma...

Mutaz Khalaf

Mar 30, 2016

Very helpful staff specially maher belkaid Thanks for everything you made my life easier I love my Corolla

Israel v. Chavez

Mar 28, 2016

Yes Mager Belkaid is a Excellent sales person and very helpful he knows how to deal with people. Me my wife and daughter are happy because Mager Belkaid did took the time to show us the right car the we go on mind to get thank you so much Mager Belkaid hope all car dealer's have people like you .

Phyllis Smith

Mar 24, 2016

At Oakbrook Toyota Mr. Hernandez was an excellent, very professional. He provided much information. He was very personable. Once I talked with Sales manager, Mr. Joe Perry, I knew this was my car dealership. Mr. Perry was phenomenal. He was straightforward, creative and factual. He respected both my time and my iintellect. He inspired trust. I will tell anyone. If you are serious about buying a car you must go to Oakbrook Toyota in Westmont. It is the best!

mohammed issa

Mar 21, 2016

Hi my name is mohammed issa I came looking for a car At Oakbrook Toyota and I had a great welcome and I mat Maher He's the salesman The one help me out To find my car And I liked how he explained everything to me he was great and he was a good salesman and I Mat Alex Syed and hi was A good manager he worked with me what's how much I can spend he was Patient and I will recommend to my friends to go buy cars from Sam dealer

Shereen T.

Mar 18, 2016

My older sister and I purchased our very first car here at Oakbrook Toyota! We both had a GREAT experience! Our sales consultant, Doug Macias, was very friendly and knowledgeable as he had the patience to answer all of our questions. His professionalism and attention to detail was very much appreciated! I couldn't be more happier with the service! THANK YOU!!

Jason McSweeney

Mar 15, 2016

Best possible experience you can have at a car dealership. Easy, quick and transparent. I told George and Samantha what I wanted, what my budget was, they made it happen. Very pleased with the entire process, this location has been great many times for me.

Kate Allen

Mar 2, 2016

Experience was great. I came in searching for a used care for my college age son. Aiman treated me like I was looking to purchase the most expensive car on the lot. He was very professional and knowledgeable.

Muhammad KHAN

Feb 24, 2016

They were very caring and gave me exactly what I wanted. The advices were great and was extremely satisfied.

Mohammed Yahya

Feb 21, 2016

Im happy with what Toyota Oakbrook offered to me by exchange my leasing sienna 2014 to 2015, and I would thank Maher Bekaid and Alex the manager , they are very nice people and easy with negotiation.

maria rome

Feb 12, 2016

he convinced me very well. very professional in every sense. i will surely recomment to my other friends.

Luba Knoch

Feb 1, 2016

Friendly and productive - got the car I wanted for the price I was looking for, the car was on the lot and ready when promised. Will certainly go back!

Maged El-Zabet

Jan 24, 2016

Good customer service. I bought two cars today and I got a good deal.

rizwan haq

Jan 22, 2016

Zubair karim is very professional.I will buy my next Toyota from him

Ali Sana

Jan 18, 2016

Great, simple and quick experience.Answered all our queries...Found the staff to be overall quite professional, thorough and understood our requirements...definitely recommend this dealership

Abbie M.

Jan 17, 2016

I purchased my 4runner limited today, and I had the best experience with Maher B. I wish every dealer had such a great sales team. Thank you Oak Brook Toyota!

DonnaV.

Jan 14, 2016

Cesar was great! He listened to what I wanted, didn't try to "sell" me on purchasing a car. He provided detailed information that I needed to make a sound decision. He was patient with me. I truly appreciate that as I didn't find this with other dealerships. I will definitely come back to get my next car at Oakbrook Toyota.

Rnest the new comer

Jan 14, 2016

I would like to appreciate mainly the Sales professional who help us selecting a car and rendering a very excellent service

Mary Lynne and Edward Koch

Jan 10, 2016

Maher Belkind was very helpful professional and ready to answere any and all questions. Efficient and patient with me and made sure I understood all aspects of my new car.

Dobre Janev

Jan 6, 2016

Friendly guy, full of knowledge about cars, full of desire to help ( to sell a car ), full of desire to satisfy all my wishes. good relations with other coworkers ( salesman's ). All in one, Top Guy.

Brittany Konfara

Dec 31, 2015

Mustafa was really great to work with as he wasn't the typical car salesman. We had been to Oakbrook to look at some potential cars months prior and was treated terribly by one of the managers. Paula was helping us out at the time and was truly excellent and though out of my price range, found the perfect car to best fit my needs.Thanks to the general manager who made the time to talk about my prior experience and Mustafa, I am very very pleased!!!

Abdul Subedar

Dec 11, 2015

The sales rep was the best person I've ever met on the planet Earth very helpful polite humble can describe it inwards and still very helpful he always meet some my satisfaction like I said can't put in words.

bill kleckner

Dec 2, 2015

very comfortable and positive. Bill did a nice job of showing me the cars that i was interested in. Was never in a hurry and was there to meet my needs throughout the process. I was there in the morning thru early afternoon and then returned early evening to complete the process.

Lysle Pietsch

Nov 9, 2015

Dan was very helpful and explained thoroughly about the vehicle I was interested in

Aien Luz

Sep 30, 2015

The staffs of toyota are very friendly, accommodating, and they answered all our questions. We are very satisfied with the offers on our two vehicles. The transaction upon getting our new cars was so fast.

Janet Torres

Sep 9, 2015

Informative and helpful. Learned about the new vehicle and took a test drive. Met the staff and the negotiations went flawlessly. Received a good price and helpful staff. Thank you.

JulieG

Sep 9, 2015

My family and I recently bought a new Toyota Yaris SE from this dealership and it was a amazing experience! From the minute we arrived at the dealership, we were greeted and felt welcomed. We had the pleasure in working with Jaime Hernandez to figure out what car I was interested in. He was ready from the start to show me any car I wanted. I ultimately test drove the Yaris and I knew that was the car for me! Jaime was incredibly polite and honest in giving us a great deal for the car! He was also ready to answer every question we had about the car and was attentive to our concerns. The process went smoothly and I was driving my new car home sooner than I expected! I couldn't have imagined a better car buying experience! The staff at this dealership is an exceptionally hardworking team! I would definitely recommend visiting this dealership and asking for Jaime Hernandez!

kimh

Sep 8, 2015

I wasn't necessarily ready to buy/lease a new Toyota but Gwen Assaf called after the service department noticed that my mileage was a little higher than I should be at this point (still had 13 more months on my current Toyota lease), she recommended that I come in and take a look at a new vehicle that I could potentially get into immediately. After already leasing the same SUV three times (Highlanders) previously from Oakbrook Toyota, it wasn't something that I was necessarily going to do again, however, the 2015 model had some upgrades in features and body design so I decided to take a look. Gwen was professional, competent and friendly. She had the vehicle waiting for me to take a quick test drive. Alex Syed, the Leasing GM Manager who I had worked with previously is terrific and he knew exactly what my expectations were and did not disappoint. The entire process was simple, quick and efficient! I could not have been more pleased with the vehicle, the entire staff at Oakbrook Toyota (including a great service department) and the way they really go above and beyond to take care of me. I've bought cars from other dealerships in the past but have never experienced the high level of customer service at any other dealership and would highly recommend Oakbrook Toyota.

Ryno312

Aug 18, 2015

Ugh, do I have to go buy another car!?!?!, where the words that uttered out of my mouth last week. I was happy my old car and it was paid for. A major issue occurred and decided it was time to trade it in. After coming to terms that I was going to have to make car payments again, I was fortunate enough to meet Gwen Assaf. Walking around the lot the previous day, I never felt pressured from any sales reps and surprisingly they allowed me space to just look. Huh, so they arent vultures like every car place Ive been to? For a good 2-3 hours, I checked out what was there and did my own inspection. I saw a few things that I liked, but missed a few desired features/functions/color. Im not saying what they have in stock was not desired; I was seeking something specific that I didnt see. I spoke to Gwen the next day and she started off with general questions to identify what type of car I was looking at and budget range. Here are a few key areas that made it some much more enjoyable: 1. I didnt feel like I was trying to be sold something beyond what I wanted to pay. 2. She was actually listening, not trying to force something I didnt want. 3. Patient. I may not be the easiest person to deal at times and consider myself to be good negotiator. Not coming up with what kind of car I wanted, I mentioned that I like manual transmission and not ready to go to a manual. I also want a sun roof! I feel closed in without one. AND, if it came in black, that would be nice. At some point it probably sounded like a Christmas wish list that didnt exist. She quickly stopped me and told me there was one that wasnt outside yet. It was black, manual and sunroof. I took a quick look at itthat was exactly what I wanted. I'm sold The car was 2 years, very low mileage and still smelled new inside. With a preowned car, nothing is perfect. I mentioned one small thing that was probably petty to me, but she immediately worked on having it corrected. She told me, that something small to someone else may be a huge to deal to the person that just bought it. We want to make sure you feel like you made the right purchaseto drive out and completely satisfied. Honestly, it was nice being able to breathe comfortably and not feel like I had to make a decision that very second. Thank you, Gwen, for turning my dreaded situation into an enjoyable experience. If you are in the market for new/used car, stop in and ask for her. Since there are more people there, the service department was wonderful and didnt make me feel bad after the blow that my car wasnt going to make it. I wasnt prepared for that news and they were really patient with me while I was borderline throwing a tantrum. I have great credit and that does help to speed up the process, but the terms were explained clearly and never had a question about what I needed to pay up front. Easy as can be.

Nichole

Aug 13, 2015

Gwendolyn Assaf, Grey Zay and Alex Syed are an awesome team! Gwendolyn provided exceptional customer service and along with her finance team and upper management helped my daughter and I both purchase cars yesterday. I usually hate going into any car dealership but Gwendolyn eased my fears with her kind and professional manner. She is upfront and honest and I wholeheartedly recommend her and the OakBrook Toyota team for your car buying and servicing needs. I also want to thank the service department who got both cars ready for us so quickly and Joe who showed me all my new car functions.

Svetlana Aleksic

Jul 31, 2015

We were really satisfied with our salesman. He answered all our questions and he had patience. He did his best to sale the car. We will recommend him to our friends.

mkarim3

Jul 7, 2015

I received exceptional service when purchasing my new Camry here. Our salesperson Samantha was very helpful and knowledgable. She took the time to make sure I was comfortable with my selection and did a wonderful job explaining and demonstrating all of the features in the models I was interested in. Her help made the experience very smooth and I was very satisfied with dealership. I would highly recommend purchasing your vehicle from this dealership and I would highly recommend asking for Samantha

Lauren Widder

Jul 7, 2015

I would just like to say that back in September 2003 I bought my 2003 Toyota Echo from Oakbrook Toyota and anything I needed, from oil changes to tuneups, repairs, etc through the years have only been done at this dealership. Therefore I only wanted to do business there when it came time to purchasing my new vehicle, which I did last week. I purchased a 2015 Toyota Camry and I am thrilled with my purchase. My original contact on line and then on the phone was Anita Gomez who was wonderful. I then went into the dealership and was greated by Mustafa Syed, Sales and Lease Consultant. I have never before spoken with an individual who was more respectful, thoughtful, completely informed of all of the vehicles I wanted to see and actually steered me toward a different vehicle which I had not researched. He allowed me to test drive a couple of vehicles and I was hooked on one which I really liked but was not available in my color. He then spoke with Alex Syed the General Manager and Alex stated that they had just received additional vehicles and he believed one of them was one which I would very much like. He had it brought around to the front of the dealership and it was exactly what I wanted. I then explained that I also wanted heated seats as well as a remote start and Mustafa stated that would be available to be added to my vehicle if I wanted. He also explained what everything was inside the vehicle and showed me the complete vehicle inside & out. He then introduced me to Steve Niechcielski who was the Business Manger who helped me finance and purchase the vehicle. He was wonderful as well. I drove the vehicle with 6 miles on the car off the lot 3 hours later and brought it back in for the additions of the heated seats and remove start yesterday and it will be ready late this afternoon. I couldn't be happier and pleased with all of the individuals I dealt with. Thank you Oakbrook Toyota for making the purchase of my new care such a wonderful experience.

Amy Wendt

Jun 30, 2015

Mustafa was very nice. He was not too aggressive during the sales process. He was helpful and offered us several options to meet our needs. The gentleman who performed the demo of the car services was exceptional- very knowledgable, patient and kind.

FRS buyer

Jun 28, 2015

The service was good and they followed up to see if I had any questions. I was provided a few options but they didn't have the color vehicle I wanted. I'm looking for a used vehicle and they told me if one should arrive they'll let me know.

shazia haq

Jun 23, 2015

the employees were friendly. they were nice to me and my family. they gave me good deals and a really nice car. they explained every detail of the car. they are very helpful.

Laura M

Jun 10, 2015

My service and experience was excellent because Oak Brook Toyota is always accommodating , professional and honest. I had my Nissen through them, they called me in , offered an upgrade and did their best to work out a deal that is affordable and comparable to my last purchase. My salesman Dennis was warm, friendly and professional. The Manger was both kind , funny and went the distance to get me a deal. My Pastor always gets his cars at Oak Brook Toyota, a lot of church members go there including my son in law. I wouldn't go anywhere else!

Lindsay Love

Jun 10, 2015

It was great! Maher and other associates made buying a car such a smooth easy process. We came a little before lunch time and they brought us food. I thought that was super cool. They have GREAT customer service.

Bob LGP

Jun 9, 2015

Just got a great deal at Oakbrook Toyota! Thanks Phil and Gywen. They were easy to business with and I will be back.

Brian Scully

Jun 2, 2015

Went in based on a letter we received to get an appraisal of our 2011 Corolla. We had been thinking about getting a larger car so we test drove some Camrys and got our appraisal. The appraisal was very fair and we had interest in several Camrys. We felt the negotiations on the new Camry were very fair and we wound up with a price that we were comfortable with. Glad we came out.

2015 Sienna owner at Westmont

Jun 1, 2015

My wife and I were looking for a 2015 Sienna LE minivan Oakbrook Toyota had the model and color we wanted from their website inventory. I contacted their internet specialist (Anita) and we reached a price agreement after she confirmed the available model and color. . When we arrived at the dealership, Jaime Hernandez from sale took us for a test drive The manager and finance personnel, Cesar and Phil, were also very helpful and pleasant. The process was very smooth and quick. We were very happy with the purchase experience with this dealership. Thank you Jamie, Anita, Cesar and Phil

Brooke OBrien

May 18, 2015

Great, Phil was knowledgeable but not pushy. We were going to go look at the enclave but we liked phil and preferred working with him. The person this did the the Financing was also a pleasure to work with

Susan Marcotte

May 11, 2015

He made me smile. I was nervous about returning my 2012 leased Corolla and finding a new one to replace it. Lewis kept me smiling. I picked up my new car with its after-market leather seats yesterday. I love them. Thanks!

Keri Apking

Apr 24, 2015

He was so helpful and polite and was willing to make sure that we were able to make a deal that would benefit us both. Went above and beyond to make the experience helpful.

Tanique Mccalla

Apr 14, 2015

Doug was very friendly, pleasant and knowledgeable about the Rav 4. He was not pushy. I enjoyed the shopping experience at this dealership. I would definitely recommend him to my family and friends.

Davy Zhou

Apr 2, 2015

Tom Hong was a very helpful associate with great knowledge which made my purchase experience absolutely easy. I did not feel like I was pressured into purchasing, he was very honest and respectful towards me and my father. He tried his best to translate and my father appreciated that. I had visited before and accompanied by another toyota associate which couldn't give me a better experience like Tom Hong did. I had mentioned that I was interested but was not 100% sure about buying a vehicle without consulting my father first. The guy was very eager to have me call my father and explain to him which made it very uncomfortable. I returned a month later, and I am glad that I had the opportunity to speak with Tom Hong. To finish this survey, I had purchased the vehicle with absolutely no regret!

litsa tselios

Mar 31, 2015

He was great. Very helpful with answering all of our questions. If he didnt know an answer he made sure to get the answer. He even researched about an after market auto start that was on my new car that i was having difficulty with. He then emailed me his findings which were very helpful. They even stayed till 10pm to get the paper work filled out and thr the car cleaned up so I can take it that night.

Sylvia Pettway

Mar 30, 2015

Excellent. I especially appreciate the service of showing me how the electronics works. .

MOJ, Oakbrook Toyota Fan!!

Mar 29, 2015

This is the second time we have bought a brand new car from Oakbrook Toyota and we have no regrets whatsoever. This is the place to go if you want a good deal, honesty and respect. The staff there are awesome. Mr. Geary Kornelik was more than a salesman, he is a family. He was honest with us all the way. Our truck ended us being ordered because the color that we wanted was not in stock. He kept us informed and updated step by step. When the truck finally came, he was as happy as our family. The sales manager Ceaser was right alongside with us, we appreciate your calls. Congratulations Mr. Alex, you have the best team. We highly recommend Oakbrook Toyota any day without reservation. You will not regret it.

Mary Toniolo

Mar 26, 2015

Mr. Tyler was very professional. He made me feel very comfortable. I felt I could ask him any questions and he would not only answer them but would make sure I understood the answers.

New Mom

Mar 26, 2015

My husband and I went in looking for a van and ended up finding the perfect one within our budget. We couldn't have been happier with our salesman Phil Brackmann. He was extremely helpful with everything throughout the process. Thanks so much for making the dreaded process that much easier!

Tamara Baker

Mar 25, 2015

I was not looking forward to the buying process but it turned out to be a very positive experience. Jaime was friendly and professional. My initial visit was to test drive a vehicle and then possibly return to make a purchase. I called him twice over the next week to ten days with questions. He returned my calls within minutes even though I was calling on his day off. He provided excellent service

Anne August

Mar 23, 2015

It was great, we were greeted outside by Stan, he took care of us the whole way from showing us the lastest models to what was available in stock for immediate purchase. He was helpful and was able to answer all our questions. When we went to the financing department that went very smooth also, everyone. Was friendly and helpful even the sales manager, who also had a great way with people, I applaud the who staff and would be delighted to recommend you dealership to my friends and family. Coming back the next day your service man showed me so much on all the bells and whistles of the car, I was in awe. Keep up the good work

Anne Ringhofer

Mar 18, 2015

Excellent. Doug was, nice professional, and patient. "Z" was great, too. I got a great car and was pleased with the price. It was the first time I ever bought a car by myself, and Doug and "z" treated me very nice.

Mickie Trongkamsataya

Mar 12, 2015

It was nice. Patrick was very helpful. We bought our young kids and Patrick was good with them. He was informative and friendly. He was respectful of our budget and what we were looking for.

HappyYarisOwner

Mar 9, 2015

I bought my 2012 Toyota Yaris this weekend from Oak Brook Toyota. I was so fortunate to have had Gary Kornelik as a sales associate. Buying a car is very stressful, but Gary's humor and friendly personality made it such a pleasant experience. Gary is knowledgable about the Toyota line of vehicles and was able to answer all of my questions. I never thought I'd meet a nice guy who sold cars, but Gary is the man! I highly recommend Gary Kornelik and Oak Brook Toyota if you are in the market for a Toyota.

Sara J

Feb 22, 2015

The staff at Oakbrook Toyota were very friendly and easy to work with. Let's face it, nobody likes to go through the hassle of buying a car, but Geary and the folks at Oakbrook Toyota made it practically painless. They also gave me a really good deal on my trade in. Though it felt like it took forever, Geary and the staff were great during the entire process. I honestly can't say enough good things about them! I would highly recommend them to anyone in the market for a new or used car. I will go back!

KSO

Feb 19, 2015

Geary was great. Got me the car I wanted quickly and at the right price!

ToneKeys

Feb 18, 2015

Just wanted to say this was my first time ever at Oakbrook toyota. I was eyeing this car, that i purchased for over 2 months, Geary Kornelik and Kalyan were above professional and generous to my needs. I'm super satisfied with my purchase and would welcome anyone to do business with them.! Also, the credit manager rocks as well!!

Octavio

Feb 1, 2015

I had a great and down to the point experience. Cesar and Phil understood my needs and my budget and were able to work for me. I went to 2 other dealerships walking out feeling completely confused by the dealerahips' methods of "determing their best price". Cesar and his team made the pricing a clear no brainer with no fluff. Bottomline: If you are looking for a Toyota, make sure to visit Oakbrook Toyota before you finish your shopping.

Tim Bowlby

Jan 29, 2015

I was very impressed with everyone I dealt with at Oakbrook Toyota. Choosing a new car can be a tough set of decisions to make, but Patrick O'Day and the rest of the crew at OT were very, very helpful. Thanks so much.

Raul Toledo

Jan 22, 2015

I was in search of my first car and I had previously gone to another Toyota dealership a day before where everything was a total disaster. I felt like I had been ignored and as if they didn't want to help me. I made my way to Oak Brook Toyota and as I walked into the dealership I saw the difference in customer service as many greeted and offered their services at the doorstep. Most people might think that car salesman in general are rather clingy and are trying to make their deal and move on , but not here. I was treated like family. I had gone and looked for a 2015 Toyota Camry Se and fell in love with it. I was trying to purchase what was to be my very first car. By the end of the night , I was disappointed as I couldn't take the car home. I left the dealership that night quite upset but I left knowing that Geary Kornelik (Sales and leasing consultant) was honestly trying to make this happen for me as he told me "Keep your chin up young man". The finance manager and sales manager both intervened and explained what steps I had to take to make it possible to own my first car for my family and I. The next day I received a phone call by Geary and he had amazed me with such determination and empathy toward his customer that he had been working on my deal and made it possible by working with his outstanding Business Manager Phil Darche and Sales Manager Zubair Karim. Geary asked me what time I was ready to pick up my new car? I was speechless. As much as I needed that car , Geary found ways to make it happen and I am forever grateful at Oak Brook Toyota's efforts to help me. It was a team effort and it was great to see how everyone played a HUGE role in my purchase on the vehicle. I ended up going that night to finish up the deal and signing off on my first car. I arrived at the dealership and everyone was lined up at the door expecting my presence and greeted me with the biggest smiles and firmest handshakes that gave me the comfort that I needed. I drove home in my brand new Toyota Camry Se last night and it was a memorable moment for myself. I will continue going to Oak Brook Toyota for my maintenance on the car, even though I have a Toyota ten minutes away from my house, only because I feel like I am treated like family there. Overall, I definitely recommend anyone to come to this dealership where you will find people who genuinely care. Everyone made me very happy in that dealership, and I am very thankful and glad that I chose to go to Oak Brook Toyota. Very big and special thanks to Phil, Zubair, and Geary. Make sure to stop by or give Oak Brook Toyota a phone call and ask for them as you look into buying your next car!

The Olearys

Jan 8, 2015

We had a pleasant buying experience at Oakbrook Toyota in Westmont. Patrick O'Dea greeted us as we walked in and catered to our every need. Our first visit was to test drive and gather information, and then a few days later we went back and Patrick sold us our new Avalon. Everyone at the dealership was very accommodating and we never felt pressure. Thanks Patrick for your patience with us and getting us a terrific price!

Lonecoyote

Jan 1, 2015

My wife and I had a wonderful experience when we purchased a Toyota Prius today. We were impressed by the courtesy and professional attitude expressed by Frank Andry, Joe Verlotta, and the rest of the sales staff. There was no high pressure to make a deal. We would highly recommend Oakbrook Toyota to anyone looking for a new or used care. Their prices are highly competitive and fair,

Arius H

Dec 20, 2014

I had a great buying experience with these guys. Patrick and Amy were great and Greg in charge of financial was really helpful throughout the whole process. I bought a Volkswagen cc from them and I love the car. It was a great experience.

Debra Distasio

Dec 16, 2014

Excellent, she was able to get us exactly what we wanted. We were a little upset about a repair we had done at the dealership and she listened to our concerns and was still able to sell us a great car.

Patti

Nov 24, 2014

Well worth the drive. Cesar Meraz, Sales Manager was very accommodating. Took care of us in a timely manner.

Trish

Nov 24, 2014

Everyone was welcoming and we were taking care of like our time mattered. Well worth the drive.

Betty Jachim

Nov 24, 2014

When I entered, a receptionist asked what help I needed. When told I was there to inquire about a new car, she referred me to the nearest available salesman. I sat down to talk with Tyler Lewis to ask various questions about Toyota Corollas. I came back a few days later and concluded the purchase.

John Inabnit

Nov 14, 2014

Extremely Responsive to needs. Time spent at dealership was minimal. I needed a quick turnaround. Gerry and team were quick , no frills, and to the point. From the day on internet inquiry to day of car ownership was three days.

Faye Kashani

Nov 8, 2014

Most recently, after 18 months returning from overseas, I had an outstanding car purchase experience with Sales representative Geary Kornelik and Steve in financing. After overcome few challenges in financing process, they both achieved my goal and made a great progress. I recommend you visit Oakbrook Toyota at 550 E. Ogden and ask for Geary Kornelik to assist your auto purchase with a greatest experiences. Faye Kashani

Thomas Woldman

Nov 7, 2014

Excellent, John was a great salesman. The whole process from test drive to financing to handing of the keys was a pleasure. I would recommend oak brook Toyota to others.

Shiraz Najam

Oct 22, 2014

It's is simple and stress free! Car buying is as simple as Grocery Shopping. I know what I want, how much I want to pay for it and Oakbrook Toyota just maps my needs to the type of car I need and make it work for me. I am a Lifer for this kind of Customer Service.

Mustafa

Oct 21, 2014

Gary is an exceptional man which comes before being an exceptional salesman-- or any other job. Working with people requires trust and comfort with the salesman and these are only a couple of the many important qualities necessary when a customer evaluates whether they should buy a car or even communicate with a given salesman. Gary possesses such attributes and one feels at ease when being sold about a vehicle of interest. One feels like they are being told the facts and not being taken advantage of. I recommend Westmont Toyota and Gary as the man to talk to. He even continues to express interest in the customer after already had made a sale which demonstrates genuine care for people as opposed to one sided Financial agendas masked with a fake smile and concern. Move forward with. Gary at Toyota in Westmont!

Sharon Sweeney

Oct 13, 2014

Gary in the service department was terrific. Very helpful and informative. Mishka in the sales department was very friendly, helpful and accommodating. Alex is always over the top fantastic! So good, we bought three cars that day.

Thomas Baboyian

Oct 1, 2014

Frank was very personable and helpful looking for a used car for my family. Frank was not pushy to buy a car right now like most other dealerships that I had visited. He was very accommodating with letting me place car seats in the interested vehicles to drive with my family.

DocAl

Sep 22, 2014

My wife and I were shopping for a new 4 Runner and visited Oakbrook Toyota during the process. While we did not end up purchasing from this dealership, the experience was stellar and Pat O'Day could not have been more accommodating and professional. He even aided me in advice on how to get the most value in my purchase at risk of not making the sale himself. How much more integrity can one ask for. I was just lucky to be able to find my exact match closer to home. His manager was equally a straight shooter and walked his talk as well. It was hard not buying from Oakbrook Toyota, but would not hesitate to recommend them, as they truly are more than salespeople, they are advisers.

MichaelC

Sep 21, 2014

The employees at this dealer were very helpful with the purchase of the vehicle .

Shah724

Sep 16, 2014

I really had my eyes set on a particular colored 2014 Prius Two. I did the usual web search, called at least 20 dealerships in the state of Illinois and then eventually visited Oak Brook Toyota. I wasn't sure if I was going to make the purchase there, but since they are close to where I live, I decided to stop in anyways. I was greeted by Patrick O'Day who was very courteous and not 'salesy' at all. After I told him the maximum I was willing to pay for the car, he had me chat directly with Alex Syed (the General Manager). We couldn't immediately agree on the price and I told them that I had a few other dealerships to visit. On the way out, Alex and Patrick thanked me for my visit and asked me to consider them one more time before I finalized my purchase - it was unusually candid and frank (not pushy at all). I ended up calling and visiting another handful of dealerships and honestly I didn't meet anyone as "real" as the guys at Oak Brook Toyota. Every place was just filled with your stereotypical car sales person! After about a week, I decided to see if Alex / Syed would be willing to work something out. By now, I basically negotiated the entire purchase over text messages. Patrick asked me for a convenient day to come back (which ended up being his day off but he decided to come in into the dealership to help me). I was in and out in about 2 hours and with a new car in hand! Alex and Patrick truly made my car buying experience enjoyable and I would definitely buy from them again!

Saurus80

Sep 13, 2014

We shopped for prices via the internet and found Oakbrook Toyota offered the lowest prices. Sales manager, Cezar M., and our salesman, John G., listened to us and met our car buying needs. They and the whole staff were courteous, friendly, and informative. The whole buying experience was low pressure and as stress-free and efficient as possible. We got the car we wanted at the lowest price. They worked for our total customer satisfaction.

stephen weiland

Sep 10, 2014

Excellent. Armand was very professional, efficient, and honest. He helped me pick the car I needed. From walking in the dealership with no interest in buying a car or knowledge of the Sienna to purchasing it, took about only 2.5 hours.

Eileen

Sep 3, 2014

I have been going to the Toyota dealer on Ogden in Westmont for 13 years now ever since I bought my car there in 2001 They ALWAYS take care of you, their customer service is excellent, they give coupons and breaks, and the end result is a car that is not only going to last well into my senior years but a really safe one too. I HIGHLY recommend Oakbrook Toyota in Westmont ( on Ogden), no other car shop will do, these guys are the best.

Rav4Jeff

Aug 23, 2014

We have recently made our third purchase with Oakbrook Toyota and continue to have a great experience with this team. Not only are we thrilled with our 2014 Rav 4, but more specifically, enjoy working with Doug and Alex. We don't even consider another dealership or sales team.

Monika J

Aug 19, 2014

I would really recommended this very special place to buy a car, All my questions were answered , treated very nicely, professional and patience . Mr D, Macias explained to me everything what I needed to know with smile and knowledge.

kristen

Aug 18, 2014

Overall good experience. Buying a car is usually about the lease fun thing to do but they made it relatively painless.

Stephan

Aug 14, 2014

We recently purchased a Toyota Highlander and had an outstanding experience. Our sales associate, Doug, was extremely knowledgable and supportive throughout the process. I would highly recommend this dealer and will certainly use them in the future.

Chris B

Jul 27, 2014

When the dealership from which I bought my first Prius wasn't interested in selling me another one, I found myself at Oakbrook Toyota in Westmont looking at a car. I couldn't have made a better decision... From the word go, John Giovenco made the process an enjoyable one. He was personable, knowledgeable, and proceeded at a pace with which I was comfortable. Working with Cesar Meraz was also a treat. He, too, made me feel as though he was truly interested in finding that center balance point where everyone's interests were taken care of in an equitable and agreeable fashion. My motto has always been "I'm ok with you making money -- you just don't have to make it all off of me", and I feel as though everyone came away from the table feeling very good about the deal. Once in finance, Phil (whose last name escapes me) finished the process in a professional fashion -- again, proceeding at a pace with which I felt comfortable. Throughout, I felt as though I was treated fairly, equitably, and honestly. I feel as though everyone was working together to achieve the best deal possible for all parties. And, I look forward to dealing with them again when it comes time for my next car.

footprint1

Jul 21, 2014

Cesar, John and Steve would not sell me anything I do not actually want for my car package. All of them have really shown that they care about customer experience a lot, whether in explanations of product features, sharing of user reviews and experience as well as straight-forward price negotiations. They made my buying experience exceptional. Thank you, guys!

ps

Jun 28, 2014

I worked with Cesar, and he was awesome. He made sure we were comfortable with the process and the price. I am sure that if you were to visit this dealer, you will walk out with the best price and be completely comfortable with your purchase.

Extremely Dissatisfied Potential Customer

Jun 27, 2014

Interested in buying a Toyota Sienna so we decided to rent one first before deciding between Odyssey and Sienna for a weekend getaway with the family. After waiting on hold and getting disconnected twice while on hold the Dealer confirms minivan rental via phone for the following weekend. Called the day before pickup to make sure the minivan will be there and no record of rental reservation! The customer service rep looks into what happened and promises to call back but does not. I have to call to find out no car available and they don't understand why other rep would reserve the minivan since there are none available for several months. This is after vacation time taken from work, hotel reservations made, and family ready to go. I will still consider buying a Toyota Sienna but would NEVER RENT, BUY, TRUST, or RECOMMEND this dealer for anything!

Brenda Allen

Jun 3, 2014

Didn't plan on buying a car, but Doug help me make it happen. Very happy with Doug and my new car. Who knew I would leave with such a wonderful new car. Thank you Toyota, but more importantly thank you Doug.

Wasted my time

May 21, 2014

Made a decision on a used 2012 RAV4 within an hour. Negotiated an agreeable price within 10 minutes. Asked what financing was available, and what warrantees were available. Waited for 30 minutes. 60 minutes. 90 minutes. Told them I need to come back later. Came back later. Was told to "sit over here." They came back with the sell sheet that was $500 higher than what we agreed to ... "oops" they said. For the 3rd time, I told the sales manager I wanted to know what financing was available and what warrantee options where available. 30 more minutes. Finally, I said I was walking out, and then the finance guy reads from some book re: warrantees -- "7 years." Really? That's your answer after 2 hours? 7 years? If I can't get their attention when I was trying to GIVE them my money, what would their service be after I gave them my money.

Nathan Tufano

May 5, 2014

Doug provided a friendly and professional experience. I bought the car as is, which came with warranty that Doug explained clearly. He helped me get the most for my trade in and kept in contact throughout the process. Steve in finance was patient and very helpful in helping me understand everything. I'm very happy with my purchase and experience I had at Oakbrook Toyota!

Maggie

May 2, 2014

After going to TONS of other dealerships, I went to Oakbrook Toyota. Thinking they would be like all the other dealerships, I was quickly proven wrong when I met Samantha Martus - she was AWESOME!! She was real, upfront and made the buying process easier than I could've ever imagined. I never thought I would end up with a Toyota but I fell in LOVE with the Highlander and knew I wouldn't find another dealership with the customer service, quality and realness as I did here.There is no doubt I will go back there for my next car. I also had a few things added to my car and the service department was great! Samantha helped me through the entire process - even the service - so I had nothing to worry about! And I know if I ever needed anything going forward I could contact her and she would make the process as easy as can be! SO thankful!

Vehicle Purchase

May 2, 2014

We came in looking to trade our leased cars to their current year and it went well. Doug is a great salesman and he did an awesome job getting us a great deal for our lease. It took a little while due to our credit scores, but we ended up getting the deal thanks to Doug. Positive experience overall.

Bruce Velleux

May 1, 2014

Zubair help us with this new car purchase. He walked us through the car buying process and made it a quick and simple buying experience. He also cared for the delivery of the car. At a later date we will contact the Delivery specialist with any questions and the Connect.

Fareed Khan

Apr 20, 2014

Visited Westmount Toyota and had a wonderful experience working with Sales Consultant, Zubair Karim. They were extremely friendly and focused on my needs rather then pushing towards a sale. Great folks to work with, kudos on owing great team.

Tom D

Apr 7, 2014

Last Friday we picked up our 5th new car we have bought at Oakbrook Toyota [in Westmont]. And It was the third Prius we have bought from the same sales expert (Doug Macias). Whether for purchase, or service, or whatever, it is always a pleasure to do business there. Everyone from top to bottom is as professional and as nice as could be. If you have an issue, they will correct it. I also recommend adding the "Appearance Package" and the "Rohrman Pivotal [finish] Protection" on any new vehicle. They are both done in-house. And make a HUGE difference to the appearance of the vehicle. Keep doing it right, and I'll be a customer for life !!!

Gileene Daradar

Apr 2, 2014

Oakbrook Toyota has been my family's choice of dealership because of the amazing job they always do when we purchase vehicles from them. So far my family has bought 4 vehicles from Oakbrook Toyota. Never have we ever had a problem with them or their service. On this particular day I walked into Oakbrook Toyota looking to buy my first vehicle on my own. I had walked in with my boyfriend and we are a fairly young couple, most dealerships you walk into bypass younger adults because they do not think they are serious in purchasing a car. However, Oakbrook Toyota is the opposite, as soon as I walked in John Giovenco had approached my boyfriend and I and asked how he could assist us. I had told him that I was looking into a Camry but that was all I knew. Immediately John took us to his desk offered us a beverage and began talking to us like real customers. He explained to me the difference all the models and when I decided I wanted the 2014.5 Toyota Camry SE he immediately went to bring that exact car in the exact color I wanted around so that I could test drive it. I loved every aspect of the car so I told him we would be back the following Saturday with my mother to purchase the car. Come Saturday John once again was happy to help us and already pulled up the exact car that I wanted to purchase so it was ready for me. John was more than fair and we were able to negotiate an amazing deal. He not only gave us a very fair price and financing but also threw in a package for me for free. The buying process went smoothly and I could not have asked for more. A few days later I came back because there was a noise coming from my car I immediately called John and he said to bring it in. I immediately brought it in right then and there and without an appointment they took my car to get it looked at. While I was waiting for my car to be inspected John was kind enough to have us wait by his office and chit chatted with my boyfriend and I and us feel like real customers and very comfortable and even offered to wait with us while my car was getting expected. John Giovenco went above and beyond what I expected and this is why my family and I will continue to purchase cars from Oakbrook Toyota in Westmont!

Cristina Kremer

Mar 31, 2014

Oakbrook toyota is awesome. Answering all questions we are satisfied. I bought my daughter car and love it. Plan to go back and get another one for my second daughter.

Cindy_Has

Mar 24, 2014

I bought a car from the dealership a little less than a year ago. My financial situation changed, so I contacted the dealer about a possible trade-in. I had the pleasure of working with "Z" Zubair who guided me through every step of the process. He was great - sincere, honest, and knowledgeable. He was truly concerned about me and what would be best for me and my finances. I would highly recommend this dealer (Sales, Financial and Service Departments). They treat you with the utmost respect and are willing to help get the best deal for you.

Kevin A

Mar 20, 2014

I called for a price on a new highlander, on my way to dealership I told my wife expect trouble/switch prices etc. These guys were great , totally surprised me. Rick and his manager PJ treated us with such kindness and respect .

Kevin D

Mar 20, 2014

I was searching for a good deal on a new highlander, I called and got a price. I truly expected for salesman ( rick ) and manager ( PJ Lopez ) to pull a fast one or some kind a scam, I was treated kindly and these guys were great !!!!!!!!

SteveHaynes

Feb 5, 2014

I was interested in possibly updating my 2009 Prius. Salesman provided the information I was seeking, without high pressure, which I appreciated. I requested prices for a Prius IV, and the following day, brought my wife in to look. She preferred a Prius V, which we ultimately purchased.

Kathy Stec

Jan 20, 2014

Neal made us feel good about coming here. We contacted him by email in regards to the vehicle we were looking for, your dealership had one in stock. Very calm, no rush, let us ask questions, and his answers were above and beyond. Very knowledgeable. Everyone was helpful and nice.

Tilly and Tom

Jan 15, 2014

My husband and I were very happy with our salesman, Neal, as well as the whole buying experience at this dealership. It has been awhile since we have had to buy a car as we've been lucky enough to receive cars from family members. The people we dealt with were very accommodating and guided us through the process while answering all of our questions. We highly recommend this dealership...............Tilly and Tom

Robert Kulpinski

Jan 10, 2014

Exceptional!!!! This was the 6th car I purchased at Oakbrook Toyota. Service department does an excellent job. Everyone is very friendly. In all my years, this has been the best buying experience at an auto dealer. You are the best!!!!!!!!!!

Jenet Biazon

Dec 11, 2013

It was very nice and he assisted me very professionally. He's very polite & explain to me the differences of LE,SE & XLE Camry to give me qn idea what am I looking for.

Victor Gutierrez

Dec 10, 2013

Good experience, Frank was very knowledgable and helpful. He took the time to help us out and answer all the questions we had. I am very satisfied with my purchase.

Tony Marotta

Dec 3, 2013

My wife and I recently purchased a 2013 Toyota Prius at Oakbrook Toyota and we could not be more pleased with our experience. Our salesperson, Neal, created the best sales experience we have ever had - he was personable and completely dedicated to our experience and satisfaction. Definitely ask for Neal if you visit Oakbrook Toyota! The entire team was great to work with - online sales, on site sales, and financing. The dealership was very accommodating, clean, and welcoming. I highly recommend this dealership (and Neal!) and will come back here for future vehicles (as well as send my friends and family members).

ROY ITTEERA

Dec 3, 2013

This was my second purchase within ten days. I really expected a slightly lower price due to repeated purchase in such a short period of time. In the past 29 years, I have bought more than a dozen vehicle for myself and for brother/sister. And I had considerable price break for the deals. I also have received vouchers from dealers. i SUGGEST SUCH MOVE FROM YOUR PART TO ATTRACT MORE CUSTOMERS - REPEATED AND BY WORD OF MOUTH NEW. Thank you.

Gordon Stafford

Nov 22, 2013

told him what I wanted and could pay and he made it happen, traded in my 2009 Honda CRV, got about what I thought it was worth, received a Costco equivalent discount on the 2013 Prius, and all went smooth. No hassle, no high pressure, very easy.

Yueh Wen

Nov 21, 2013

I had a flat tire warning sign on my dash board and asked Oakbrook Toyota for help. They checked my tire pressure in thirty minutes with no charge which was beyond my expectation.

Nathaniel Pullmann

Nov 19, 2013

Good. Angie was helpful, showing me two cars and helping me to decide which one would serve my needs better. I also looked at cars at other dealerships and the sales manager was understanding of my other options and was able to bring the price down to something we could both agree on.

Ruth Baker

Nov 18, 2013

We had a great experience from the test drive to the deal. Samantha is very pleasant and when she didn't know the answer she got the answer for us. This started with me checking stock on the internet , then she texted me and your dealership called to set up the appt. All this was done while my husband was out walking the dogs. We got the deal we wanted.

Samantha Barone

Nov 15, 2013

I was very please with Jim's service. He did a great job showing us all the options we had and actually made the car buying process fun. He was very enjoyable to work with but unfortunately I can't say the same for all employees at Oak Brook Toyota.

Jos Dorrestein

Nov 15, 2013

The car buying experience never seems to be fun, however at Oakbrook Toyota all the staff treated us with respect. Very little time was wasted on agreeing on the car and price. Of course the financial process always takes time , wherever you go. Christy, Zubair and Omer treated us with professionalism, respect and integrity. I could recommend this car dealer to anyone in the market for a Toyota or a Scion.

Zain

Nov 13, 2013

I went to Oakbrook Toyota In search for a used vehicle. I was completely delighted with the whole process. With a friendly staff, I felt comfortable as a customer new to the process. I would particularly like to recognize salesman Zubair Karim for a pleasant experience in the whole process. He was informative, kind, and willing to go the extra mile to make sure I received a great deal for the car I purchased. I recommend both the dealership and Zubair for your next car purchasing experience.

Charles Koepp

Nov 13, 2013

Phone contact with your internet sales department was excellent and Salesman Z was Excellent also. Helped me out and made the purchase very easy by the answers to my questions.

Trisha Uidl

Nov 12, 2013

I brought my 2004 4-Runner (126M odometer) in for an oil-change & tire rotation prior to a road trip to Nashville. John provides a friendly professional demeanor to customers and will recommend services when needed.

Jonel Lim

Nov 11, 2013

very pleasant buying experience, initially nobody greeted us. So we walked through cars inside the display room and then walk to the center console where about three people are talking to each other. But after introducing ourselves and asking few questions, talks led to more detailed aspects about the car am interested in, thats when we were introduced to Neal.

Jacqui Phillips

Nov 8, 2013

I had a great experience at Oakbrook Toyota. My sales person was great. I would refer this dealer to other friends. Samantha was very friendly, patient, considerate. The orhee sraa was b nice.

Alex Ayala

Nov 7, 2013

Corey got me into a vehicle and nice vehicle that I was looking for for a decent price he's a nice man very courteous I love the experience.and I will be back

George Zurales

Nov 6, 2013

Repair was handled quickly and courteously at a reasonable price. Brought in 2013 4Runner with a broken radio antenna. They called with price and completed work promptly and had the vehicle returned the same day.

Cargirl1962

Nov 5, 2013

I have always owned Hondas so this was my first Toyota purchase. I did not like the new body style of the Civic so I decided to look at Toyotas. A friend of my recommended the guys at Oakbrook Toyota. I live in Carol Stream so this was not the closest dealer to my home. My first contact was with Alex over the phone. I told him what I was looking for and within an hour I had the color I wanted and he agreed to the price I was willing to pay and the deal was done. When I came in to pick up my car, I was immediately greeted by Jim Robertson who personally walked me thru the entire process from the test drive, financing, car features and overview to putting the plates on. I also had my parents with me and the other employees were very cordially towards them. Everyone was very thorough and I was out the door with my new car in less than an hour. I love my new Corolla and would definitely buy another car from them.

Deborahjd

Nov 4, 2013

Many thanks to salesman Frank Andry. He was wonderful to work with, and an all-around nice guy.

Beige Buyer

Oct 17, 2013

My salesman, Frank, spent a lot of time working with me to find the right fit. He answered all my questions and provided lots of extra, useful information for me. Frank was always willing to go the extra mile for me (pun intended), even though he was, at times, pulled in a few different directions. He was well able to quickly work out the numbers accurately, without using a computer. The rest of the staff at Oakbrook Toyota were also friendly and helpful, and worked to move the process forward (the process, which at times was very long). I have already recommended Frank to friends of mine who are in the market for a new/used car.

ChicagoResident

Oct 14, 2013

We came in to look at a used Honda Civic and ended up getting it at a great price and trading in our old car for a brand new Toyota Prius. The employees were incredibly helpful and gave us a great deal on both along with an extended warranty that covers any problems the car might have and all the maintenance. Overall, I was very satisfied with my visit.

anonymous

Oct 13, 2013

We purchased a used 2011 Sienna. We were looking for a van for some time, and salesperson Jim Robertson was extremely helpful in helping us find what we were looking for in good condition. He was very proactive, emailing us info on new cars on the lot. There were a few minor problems with the vehicle, which the manager/dealership was happy to fix. They were very low pressure, and worked to find us a quality vehicle in our price range. Would recommend Jim Robertson to anyone looking for a positive car buying experience. He is a knowledgeable salesperson with integrity.

NapoleonA

Oct 10, 2013

By: Napoleon If you've decided to buy a car ask for Doug macias. This guy is second to none when it comes to total dedication of customer service. He's been around the block in satisfying customers from selling aviation to automotive industries. You'll never regret in choosing him to be your intercessor in your purchasing a car. Furthermore, a very polite, down-to-earth,honest, and very professional car salesman. Good luck!

Arturo T. Mancao

Oct 6, 2013

Doug Macias should be commended for fast, dependable, well explained discount given to me when I bought my 2013 Toyota Venza.

Attie'sMom

Oct 5, 2013

Thanks to Doug Macias for the great experience finding and purchasing my used car. Doug thoughtfully considered my budget and my wish list and found a vehicle I could feel good about buying and owning. And I felt the whole transaction was transparent and fair. Thanks also to Nick and Zia making the numbers work for both of us. And now I am over the moon with my new-to-me car. Yay!

mayra

May 17, 2013

miriam i like the car that you sell me that why i give you five stars

Jaxtwuk

May 15, 2013

Several reasons I continue to patronize Oakbrook Toyota in Westmont: I began buying my second new car ever at Oakbrook Toyota in December 2004, which was a demo 2005 Camry XLE. They did everything right. There were no scams, no hard pressure and they offered a very good deal. I was even invited to a new owners dinner which was a catered affair, in which I was introduced to everyone from the top dog general manager Alex Syed to the Service manager Gary Koral and everyone in between. I was assured that if I ever needed their assistance, they would be available. I also found out that when my car was in for warranty work or even service that their courtesy shuttle would take me wherever I needed to go. Also, if my car required a lengthy or overnight visit, I would be supplied a loaner. Oakbrook Toyota offers some very nice amenities that are few and far between nowadays. That new owners supper I spoke about earlier got me in a bit of trouble. I believe it took place in April just after I had received a post card requesting me to see the totally new and redesigned 2005 Toyota Avalon. I asked the fellas at the dealership if they had one and guess what, they did. Long story short, I bought a new Avalon that very same night. And those guys I met in April 2005 are still working at Oakbrook Toyota, which is usually a real rarity amongst car dealers. To be honest, I have lost count on just how many dealings we have had since that first meeting but, I can tell you my partner and I each drive late model Toyotas from Oakbrook Toyota. A bit of a drive from Chicago where we live but, so worth it; we utilize the service department with zero concerns about things being fixed correctly and not being sold things we really dont need. All in all, the folks at Oakbrook Toyota are like family and it really messes with my mind when I see less than positive reviews for this dealership. If you are looking for a good old-fashioned auto agency that you can trust, get a good deal and be treated like family---Look no farther as Oakbrook Toyota in Westmont, Illinois is your place to shop for your next set of wheels. Be sure to tell em Jack sent ya!! Youll be so glad I did!!

Maqdoom and Bader Bukhari

Apr 27, 2013

We had a very pleasant experience with our sales person Zubair Karim. We showed him a written offer from another dealer for a new 2013 AWD Limited Toyota RAV4 which we did not buy because it did not have a GPS Navigation System. Zubair showed us the exact same car for a slightly higher price for the factory installed Navigation system and we bought it right away as this was the last car in their inventory that had everything the other dealer had plus the Navigation System. We wish Zubair and the dealership our best regards and continued success in their business.

Francis

Apr 21, 2013

I found a car that fit my budget but unfortunately most cars under $10k do not have warranty. overall the car was in pretty good shape, they showed me their inspection sheet by their service dept. It showed what you would expect on car of its age and they worked with me on a few repairs I wanted. I felt they were friendly and tried to deal honestly.

Carlye O

Jan 21, 2013

I recently bought a used car from this dealership and paid in full in cash. It was a very good deal and I was happy with it until less than 2 days later the transmission completely broke down. I called the dealership and the General Manager not only refused to pay for the repair, but also refused to pay for a rental car. When I finally complained enough to get them to agree to pay for half of the repair the GM was rude enough to tell me I wasn't being appreciative enough of what he was doing for me. Then to top it all off, once the final bill came through for the (very expensive) repair - they only ended up paying about 40% of it. I wouldn't recommend this dealership to anyone. That's the worst customer service experience I have ever had.

Hybrid enthusiast

Nov 22, 2012

Let me begin by saying shopping for a car is a challenge for me, because I don't like change. But it was time to get rid of my 12 year old minivan. My wife and I had been looking at older Highlander hybrids for a while. We looked online and found two 2006 models with similar equipment and miles and the same price within 5 minutes of each other on the same road. So we drove from the Milwaukee area after ensuring the availability via online chat the night before. Deciding to go to Oakbrook first, the vehicle ended up being at a body shop being touched up, and unavailable. So we went to the other dealer expecting to buy their vehicle. However, that vehicle was quite unimpressive. So we went back to Oakbrook and negotiated for a vehicle sight unseen. The sales manager offered to have our salesman drive the vehicle to Gurnee (halfway) for us to test drive. Since we would have to do the paperwork in Chicago anyway, we decided to go back to Chicago. The manager agreed to throw a full tank of gas into the deal. After seeing the vehicle, and driving it a few blocks, I was convinced that this dealership had put a lot of effort toward making sure they sold a top-notch vehicle. The whole experience with Corey was relaxed and enjoyable, and I felt that the deal was fair for both parties. I would go there again. Besides, the same vehicles in WI cost $2,000 more.

Jeff Nichols

Nov 11, 2012

Dealership and all associates were very accommodating and ensured my needs were met. Buying a car with a two year old was challenging, but they made both of us feel at home the whole time! Ask for Jim Novak if you stop by there, he made our experience memorable!

Airaf

Oct 26, 2012

I just bought new 2013 highlander from this dealership That was my best new car buying experience. Looking for car, getting to know about the new car, customer service, pricing in all catofaries they were the best. My salesperson mr zubair was nice and patient with me. We had a talk with manager mr Alex too and he was kind too. My overall experience at oak brook Toyota was very nice and I recommend every body to go there at least once , if u in the market for new toyota

BMW man

Aug 8, 2012

I was looking for a new 2011 sienna and I had a 2009 sienna with only 3,745miles on it. They gave me the best price out of all the Toyota dealers I went to. They also were kind.My sales man Zubair was really nice.

First-time buyer

Aug 2, 2012

This dealership has a listing for "The World's Most Expensive Used Scion tC". Went in to test drive the car, that whole process was fine. The biggest problem I had was that their "Scion Certified" car had a bent rim, this tells me that they do not take the proper measures when going to certify a car, and are just taking shortcuts in hopes of making an extra buck. Take any certification from them with a grain of salt. The worst part was that even taking this into account, they were willing to be a nice guy and take off a measly $150 off the asking price (after I pointed it out). Place is full of scumbags trying to pass off damaged cars as certified. Do not go to this dealership.

Francesca

Jul 14, 2012

It's been 10 years since my last car purchase, so I arrived at this dealership very nervous and on guard. My husband and I were waiting for a pushy car salesman to sniff us out and begin their "selling." Well, to my surprise, that is NOT what happened at all! My husband and I were greeted by Domenico. We were both surprised by how real, patient, and caring he was. He talked to us about what we wanted AND what we could afford. He did not try to pressure us at all. He worked with us to find the best car possible in our monthly payment budget. Domenico and his team made sure we walked away with the car we wanted within our budget. They listened to us and we negotiated a great deal. Our car was ready the same day- all shiny and pristine. Domenico made sure we drove away knowing how all the features worked. We are so happy with our purchase! And just when I thought it couldn't get better... When trading in my vehicle I didn't have a copy of my car title. There was some paperwork that needed to be filled out and returned to the dealership. Domenico came to us in Chicago to pick up the paperwork AND brought us an extra key for our new car. Talk about customer service- we were not inconvenienced at all! If you want great customer service, go visit Domenico and his team!

Dadderino

Jun 7, 2012

Bought a 2008 Honda Odyssey today. The sticker price was reasonsable for a top-of-line model & the staff worked with me on reaching what seems like a fair price to me. Joe Glorioso was our sales person. No pressure - fair, honest & helpful without any of the cliche salesperson "slickness". Nice, bright showroom. Play area for kids which was really helpful for my two little ones. I'll definitely consider them when shopping for our next car.

Dealership Blues

Oct 24, 2011

I purchased mt 2011 Sienna from this dealership last year and had since taken it back for service a couple of times. I was disappointed with the service department because each time i had been there for service, they either broke a part trying to repair another part and the part that was broken was out of stock or the parts needed for the service were out of stock, all requiring a second appointment for the same problem! Very inconvienanced!

customer

Sep 10, 2011

I DON'T GO NEVER NEVER NEVER AGAIN. so rude, impolite and unkinde.