Used Cars for Sale at O'Neill's Chevrolet Buick in Avon, CT

Gregory Boyko

Nov 30, 2015

Ray and the service department are the best. They are always on time and on budget.

Andrew Fischler

Nov 19, 2015

We started negotiations over the phone in up state NY then drove to Avon, CT to finish our transaction. We were worried once we arrived there would be some kind of "catch". We were pleasantly surprised when the transaction was in fact easy and straightforward. Everyone at the dealership was incredibly friendly and accommodating. Knowing we had a distance to drive home, they even treated us to lunch as we were waiting for our new car. We have bought and sold many cars. This was the best car buying experience that we've had at a dealership! Andy and MaryAnn Fischler

William Pomponi

Nov 17, 2015

personnel are always helpful and courteous. Ray in service is always accommodating and a pleasure to deal with

CN

Nov 15, 2015

In January of 2014, I purchased a Certified Pre-Owned 2011 Buick Enclave from Sullivan ONeills in Avon, CT. I scheduled an appointment on September 9, 2014 to have the air conditioning checked and to have a safety recall issue taken care of. I had four months left on the warranty. The air conditioning was making a whooshing noise and was not cooling well. I got a call from Ray Pelletier, the service manager, a while after I dropped off the car. He said that a mouse had built a nest inside the AC unit. He further stated that this would not be covered under warranty, that they would have to take the whole unit apart to get at it, and that it would cost well over $1000 to do this. They did not have time to do it that day.When I started to use the air conditioning this season, it again made a whooshing sound and did not cool well. I brought it to Gallagher Buick in New Britain. They found that I had a bad actuator, which would have been covered under the warranty. They found no evidence of a mouse nest in the system. This cost me $549.47. I complained to GMC, who contacted O'Neills. They first tried to say that I refused the diagnostic on it. This was ridiculous. I made the appointment specifically to have the problem fixed. Then they said they wouldn't cover it because the warranty had expired by the time I brought it to the other dealer. My error was in trusting the service manager when he told me it wouldn't be covered by the warranty. If I had not, I would have brought it to another dealer over the winter months. I had no reason to do so until the spring because I thought it would not be covered.I am extremely disappointed with Sullivan's customer service and would never use them again.

Deborah Goldberg

Nov 11, 2015

Everyone in the service department is nice and very helpful. But as a woman, I like working with Kiley. It's great to see a young woman in the automotive business!

Nancy Klemonski

Nov 3, 2015

Always a pleasure, always treated very nice. A good place to do business.

Gloria Levin

Oct 31, 2015

Service was done promptly and the car was ready earlier than promises!

Akeem Dennis

Oct 30, 2015

Awesome i love it. I plan on purchasing my next vehicle there as wll. would recommend to all friends and family

Fredrick Misterka

Oct 21, 2015

Very quick. Ray was very professional. Always well cared for! Totally trust O'Neill's!

Gary Pastizzo

Oct 18, 2015

The staff at O'Neils Chevrolet went out of their way to accommodate my family even as their doors were closing in the late evening. They worked hard to meet all of our needs and had the most reasonable prices around! I highly recommend this dealership. They are dedicated to serving our community.

Susan Daury

Oct 17, 2015

service manager greeted me and was very helpful reviewing what maintenance I neededcame to waiting room several times to recommend items but no pressuremy truck had a little accident in the service bay and he promptly told me what they were going to do to make it right

2015Regal

Oct 2, 2015

Couldn't be happier with the experience of leasing my 2015 Buick Regal. he entire staff at O'Neill's was helpful and very knowledgeable. Jim Porter was excellent. He listened to what I wanted, advised me to the best options available and although the exact vehicle I wanted was not on their lot, they went out of their way to locate and get my new Regal for me. I couldn't be happier or more pleased with the entire experience from the time I entered the showroom and Jim greeted me to the time I drove off in my new car. Will definitely recommend O'Neill's and especially Jim Porter to everyone I know.

SportsFan

Sep 28, 2015

Couldn't be happier or more satisfied with my new Buick Regal. Jim Porter and all of the staff at O'Neill's were very easy to work with and low pressure. Jim was patient and listened to all of my concerns. He's very knowledgeable about all of the vehicles I was considering and took the time to help me understand. Would definitely recommend O'Neill's to all of my friends! Thanks Jim!

654258

Aug 28, 2015

Brought my vehicle in today for oil change and tire rotation I also have a cracked in my windshield. ONeills was great in setting up the whole thing. Kiley was fantastic.

James Schmitz

Aug 14, 2015

friendly, courteous and capable staff, the waiting room is clean although the music they play is quite loud and you are unable to hear the tv. Fresh coffee and quite a selection of tea. Overall a good experience. We will be back.

Anonymous

Jul 30, 2015

Service and sales departments are great! I bought my car recently and the service department helped me out with getting some accessories for it.

Laura P

Jul 29, 2015

Oneills did an excellent job fixing the AC on my new GMC Sierra. Ive also used them to work on my Chevy Cruze. They are very good and don't try to get you to pay for unnecessary work like other bodyshops do.

Thomas Murphy

Jul 24, 2015

Excellent work all around. I would definitely recommend to a friend.Tom

Mguerrette

Jul 20, 2015

O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet Dealers. I found that O'neills sales department was very rude and not professional. A day after going to Oneills I bought a truck with Loehmann Blasius who were extremely accommodating and professional. Since I bought my Silverado, I have it serviced at Oneills because it's only a 5 minute drive from my house, rather than a 40 minute drive to go to Loehmans. On 7/20/2015 I brought my truck to Oneills to get a routine oil change. I waited for an hour and a half and then "Jose" from the service department came out and informed me that one of the people who were servicing my truck backed it into the garage door, which broke my passenger side mirror. Jose apologized and informed me that they would be replacing the mirror at no cost. I was appreciative of this but also recognized that this is something they HAD to do. Also I wasn't at all upset by this, accidents happen. So after 2 hours and 15 minutes of sitting in their lobby, they informed me that my truck was all set. Since I bought my truck brand new I was supposed to get 4 free oil changes for 2 years from GM. When I went into the service department I was informed that my free oil change program expired on 7/3/15 (17 days ago) and that I owed Oneills $50 for my oil change. Due to the inconvenience and damage caused to my vehicle , I figured that Oneills would jump at the change to waive such a small charge to "make the customer happy", but they did not. I've learned that Oneills in general doesn't care about customer service or making the customer happy. They righted their wrong , but didn't go that extra mile . I will not be doing any type of business with Oneills any further. Sadly, I am now perfectly happy with taking a hour and a half round trip to get my vehicle serviced at Loehmann Blasius . At least there I will be treated with respect.

Patrick Allen

Jul 16, 2015

Great prompt service. The time given for the service was spot on. Very pleasant service staff and a very efficient service experience.

Art Levin

Jul 14, 2015

They found the problem with my seat adjuster, and fixed it. I am very happy with the result.

Nancy Klemonski

Jun 26, 2015

I worked with Ray in the Service Department and just loved him. He was very helpful, very kind and really wanted to answer any questions I had. He also never rushed to get me out of there, and took time to listen. I think this is a forgotten art at some places. I could not have asked for any better service and will always come back to O'Neill's for my service work. I know I thanked him, but thank him again for me.

Richard Adessa

Jun 15, 2015

Everything was taken care of. Part was ordered and my follow-up appointment was made.

Sue L

Jun 14, 2015

Very pleased with the service department. My service consultant Ray is on top of reminding me at visits what is the next recommended service to be performed with explanation of service. I continue to stay with one service mechanic, Corey. I find staying with once mechanic will get to know your vehicle instead of having a different mechanic each time. So far I am pleased and hoping it continues. Very customer centric and friendly dealership. Also good to know my sales consultant Jim P and Scott A are still there which tells a lot.

John Butler

Jun 13, 2015

The work was done time and done well, the service was clearly explained. I felt I was a valued customer and treated with respect, a great sales and service center, thanks John my mechanic and Jose my sales guy and Kylee who also assisted

Peter Marchand

Jun 1, 2015

All work was done promptly and to my satisfaction. Very good people to deal with!

Gregory Boyko

May 30, 2015

Oneida always does a great job! Very professional.

David Battista

May 28, 2015

I recently brought my chevy truck in for a service. Your team did a great job as usual. My special thanks go to your man in charge, Bryan. He is a good fellow that knows what he is doing.Regards,Dave Battista

Thomas Waller

May 15, 2015

I always feel comfortable and confident when having my car serviced at O'Neill's Buick/Chevrolet in Avon. Ray and Hosea and the rest of the staff are the reason for instilling that confidence that I have come to know. I feel they are a real asset to the dealership.

John Butler

May 11, 2015

Done as promised and done right, nice work, very happy with the service.

Riki Motes

Apr 28, 2015

I am always treated like a friend and my car receives the proper and prompt attention. I can't imagine using a different dealer for sales or service.

Leonard Bogli

Apr 20, 2015

Our family has purchased veichles from your dealership for many years as my parents have when I was a child We have always had very much confidence in your dealership as well as all your staff thanks to everyone at your company. Len &Sue Bogli

Susan Daury

Apr 19, 2015

My truck was taken in for service as soon as I arrived. I was treated very well by the Service staff. My questions were answered. The waiting area is very comfortable and welcoming.

Jim Barba

Apr 15, 2015

Always have had excellent experience and that is the reason I have been a long time customer and keep coming back!!! The Service Manager and service consultants always make me feel like a valued customer and friend!

Richard Walicki

Apr 15, 2015

one word, Excellent, service. Needed 4 new tires they ordered at a better price than what I could get, overall the price was right for ordering, mounting etc. Also were up to date for a rebate. Good Job Ray.

Joann Cephas

Apr 8, 2015

Customer service is very efficient and helpful. Would return the next time I want to purchase a vehicle.

John Gual

Mar 23, 2015

I brought this car back to the dealer I purchased it from three times to correct a slow slow leak in two tires. The first time they told me nothing was wrong, the second and third time the promised me it was fixed. I asked Ray if he could take a look at it and he got both leaks fixed right the first time!

Richard Adessa

Mar 19, 2015

Everything was taken care of... per Ray's information provided and it was ready in a timely fashion

James Normandin

Mar 13, 2015

Lengthy process to determine that pistons and rings with new covers would be neded to solve excessive oil consumption problem but the service department walked me through the process and the outcome could not have been better. Avalanche is performing marvelously.

Richard Walicki

Mar 6, 2015

Service consultant Ray Pellitier listened to my problem with every bit of being concerned, and handled it as if it were his personal problem, as things turned out every thing worked out OK. Thanks Ray a job well done.

KazonsKards

Mar 3, 2015

I've been to many dealers and on line sites. I was looking for a Chevrolet SUV and found the average one that had the things I wanted. Basically - Mileage & Price. Did I get the price I wanted. Yep. Did I get the car I wanted, yep. Did the car get good mileage, yep. But any dealer would be able to provide that. So why am I writing this. To let whom ever is looking for a Dealership. This one was just average. The show room was like all show rooms. Clean, newly remodeled, spacious, well lit. Like most GM dealerships in the 50 mile radius. Average. The sales folks again were like all sales folks. Needing to sell a car today. Average. Not overly pushy. Not hovering. When it came down to price they were willing to negotiate (a little). It came down to $500 below everyone else. So I fulfilled my bucket list. I just, like yesterday, bought the car. THIS is the reason that I am writing this. When the time comes and your going to purchase the car. The dealer is anxious to get their money so you need to be diligent. Look the car over. They said they would detail the car. But missed areas inside door openings, tailgate edges, and step wells. They were suppose to do the VIN # etching and someone dropped the ball. So don't rush. Look it over. Touch, smell and look. It is NOT yours until you sign on the solid line. And no dealer, so far, is perfect. Lastly, I can not comment on the service department. But in a few weeks I will need to get the vehicle serviced. I will amend this then! If that is even possible.

Charles Naugle

Feb 26, 2015

The service manager was most helpful in explaining the work that was done.

Fred B

Feb 9, 2015

They did a great job servicing my car . I would definitely recommend them to anyone for service .

John Butler

Feb 6, 2015

Great service, friendly and showed genuine concern for my satisfaction

Thomas Cruickshanks

Jan 24, 2015

Excellent, timely and professional service is always extended to me on service visits. My service advisor, Ray, is friendly and professional. And, the new waiting area is done nice and comfortable.

Jeff

Jan 22, 2015

Very smooth experience. Salesperson easy to deal with.

William Pomponi

Jan 20, 2015

Very polite and courteous. Service top notch. Facilities very accomodating. Clean and friendly.

Duane Starr

Dec 26, 2014

Replacement of a defective battery required two days in shop; a car was provide without cost or inconvience.

Susan

Dec 26, 2014

Very pleased with my car service at O'Neills. Ray, service consultant is very pleasant, business friendly, thorough and works with you which is important to me being the customer. I am happy with Cory, service mechanic. All staff at O'Neills are very friendly and will say hello. It's important to have a customer-centric/communication with dealership.

Sandra Miele

Dec 25, 2014

Couldn't be better! Service was prompt with a follow up call.

William Kammerer

Dec 17, 2014

You delivered the service I expected and at the price I wanted.

Richard Walicki

Dec 4, 2014

Thanks for the speedy service. Also a job well done.

Richard Adessa

Dec 4, 2014

The maintenance and repairs were completed except for one item. Jose was very informative and since a part was needed to be shipped to the dealership he kept me informed of its arrival a set up an appointment immediately. Jose's attention to detail was very comforting and appreciated.Rich AdessaSimsbury

James Rinaldi

Dec 4, 2014

You guys did a great job fixing my vehicle and Kiley was very friendly and helpful!

Susan Daury

Nov 21, 2014

Friendly greeting at the door and efficient paperwork and handling.

Jonathan Belden

Nov 5, 2014

Problem correctly diagnosed and fixed. Dealer's recommendations made sense and were approved. Car had to remain an extra day for ordering parts but not a serious inconvenience.

Sarah

Oct 18, 2014

I was looking to buy a crossover or SUV that would serve my needs. Everyone at Sullivan's O'Neill's Chevrolet & Buick, especially Jim Porter, went above and beyond to help me find the perfect vehicle at the perfect price. Jim provided us with honest information, willing to take time to explain every last detail, without pressure and he made the experience very enjoyable. I would (and already have!) recommend Jim and the dealership to others when they are looking to purchase a car! My families other Chevy vehicles have always been serviced here and we are beyond satisfied with the repairs and the customer service each time!

Enclave fan

Oct 3, 2014

O'Neill's always provides great service and my last experience was no exception. The people in the service department are friendly, courteous and helpful. Not only did they change my oil but they also took care of the seatbelt recall issue which they had let me know about via e-mail--very appreciative of that extra mile as it saved me time and made my vehicle even safer.

Richard Walicki

Oct 2, 2014

had a problem taken care of immediately, getting an appointment the same day.way to go guys.

Claire

Oct 1, 2014

In January, I purchased a 2011 Enclave from O'Neills. The buying experience was exceptional. Last week, I brought my car back for service. There were a couple of recalls on it, and I had a problem with the steering. I dealt with Ray Pelletier. I can honestly say that I have never had better service from any other car dealership. Mr. Pelletier kept me updated on the status of my repair. When it became apparent that the repair would take longer than I originally expected, he arranged for me to get a rental car. I was extremely pleased with the service and highly recommend O'Neills.

Cheryl Bates

Sep 16, 2014

a stress free buying process, no games, no haggling. Dave listened to what I was looking for and what I wanted to spend and even got my car registered and insured so I took it home the same day! My other car died and so expediting the process was very important.

John Butler

Sep 15, 2014

Friendly service, sincere concern for my satisfaction

Meaghan Belknap

Sep 12, 2014

A wonderful buying experience! Bought my last Chevy from another dealer who promptly closed due to Chevy cut backs. Went to O'Neills for the past six years for service. Always treated fairly by Ray in the Service Department. I had trouble with the car after the warranty had expired and O'Neills covered a major repair and gave me a loaner for two weeks. I was given the advantage of specials. My only regret was I didn't buy that car from O'Neills. It came time for a new one and we didn't think twice about buying this one from O' Neills. They gave us a very fair price with a loyalty discount. Emerson the salesperson was delightful, courteous and knowledgeable. I will never buy a car from anyone else.

esperanto

Sep 1, 2014

Robin is a humorous and patient guy, I had an excellent experience buying my car.

satisfied customer

Aug 28, 2014

I have bought 2 new Buick Regals (2002 & 2012) at ONeills and have been very satisfied each time. I actually started going there when the dealership I bought a 1993 Pontiac Bonneville lost their contract and I had some GM work to get done. ONeills took care of the car so well I've been going back ever since. The service department has been great except for one little hiccough, which they resolved to my complete satisfaction in short time without any hassle.

MaryS

Aug 16, 2014

I had a great experience at O'Neill's Chevy-Buick and ended up with a great deal and a much nicer car than I expected! Thanks Joe K who guided me through the process and thanks to O'Neill's. I am loving my new Chevy Traverse!

Chris F.

Aug 4, 2014

I got a great deal on a great used car - 2011 Infiniti G37xS. I had a few issues with my service, and information that was provided to me throughout the buying process. And next time, I will make sure I get specific, concrete answers on any/all inquiries. But in the end, the dealer & dealership made things right for me and I am very happy with my purchase... They even delivered the car to my office (after stopping at the RMV for me). As a whole, this is an exceptional family owned/operated dealership and I would recommend them.

Honorary Texan

Jun 3, 2014

Have purchase several cars from O'Neils. Most recently a 2011 Suburban. Sales process was painless -- fair and equitable. As a long time customer can attest that the service department is the best in the state. Expect our wonderful relationship with O'Neills to continue for many, many years.

Martin

May 29, 2014

We currently own two GM vehicles purchased from O'Neills. We have always had prompt and quality service whenever needed. The Service Department makes every effort to accommodate our schedule and complete the work when promised.

PaulH

May 26, 2014

Last weekend we bought a '13 Encore at O'Neill's. It was a very good buying experience: treated well, very fair pricing, love the new vehicle!

John C

Jan 29, 2014

Went in to test drive a Chevy Volt not buy one, I had a perfectly running Prius, 14500 miles and it ran great. Well after a short conversation and letting them know what I wanted for my car and what I expected to pay for a new Volt I left with the Volt, no pressure , none of that are willing to buy it right now crap. If you want to speak with a great salesman grab David when you walk in the door, I know he'll go out of his way to put you in a new car at a great price. PS First tank of gas in the Volt was 223 MPG.

pkurzina

Jan 14, 2014

I have bought many cars in my life (well over 60!). But the experience I had buying a used Porsche from O'Neill's was outstanding! The treatment I received from all of the people I came in contact with was very positive! It equaled or was better than the treatment I have received at many hi-line dealers I have visited over the years. A truly outstanding experience. I am glad I came all the way from Boston to buy from O'Neill's!!!

sdanner612

Jul 13, 2013

One of the biggest things that I look at when I go to a dealership is not to be pushed or pressured into anything. This dealership was way above my expectations! I know that the sales associates are here to offer you all they can offer but never was I pushed into anything! The gentlemen were kind and courteous and truly wanted me to walk out there happy. I will be recommending this dealership to anyone I know looking for a new car/SUV! They gave me an amazing trade in value for my old car and got me into an awesome car the same day! Highly recommend checking these guys out and I will definitely be back in a couple years when I will be looking to trade in my SUV!!!

MikeR72

Jun 4, 2013

I felt like I needed to write a review here since my first view of the website was a service visit by another customer that had apparently been a bad experience, and it was the only one posted. My wife and I had the misfortune of breaking down recently in West Hartford while visiting our children in Granby (we were actually headed to Hartford at the time). The car (a 2008 Buick Enclave) had just made the trip from Michigan, and decided on that Wednesday to let go of its water pump. We had AAA tow us to O'Neill's as the closest Buick dealer, and crossed our fingers it would be a good experience. . . which it turned out to be. Recognizing that we were obviously NOT regular customers, and arriving at 3:00PM on a Wednesday, we were quite pleased to have the car repaired and back to us by noon the next day, so that we could be on our way to Vermont. They not only serviced the car in fine fashion, but also helped arrange for a rental car at what I would consider a VERY reasonable price. The service tech was very professional, and other than a few anxious moments waiting to hear the diagnosis, the experience could not have been better. And, even though I had all kinds of good intentions to write a note of thanks at the time (but got sidetracked), I received a follow-up call today checking in on us, and making sure that everything worked out okay. If I didn't live 650 miles away, they would surely become my first choice for work on my vehicle. . .

JMH

Mar 7, 2013

It is never fund to have to service your car, but it is always a pleasure to meet with the service department at Sullivan's O'Neill's Chevrolet Buick.

A lombardi

Feb 13, 2013

Great experience in buying a used car. Robin, the sales person was very helpful and delivered on what he said. The car was clean, serviced and ready to go! The entire staff was easy to work with and helpful. Very accommodating knowing I traveled far to see the vehicle Thanks to all!

RickRoth

Oct 17, 2012

I would not recommend bringing your vehicle for service at O'Neill Chevy in Avon. I noticed that I was charged for 5 quarts of oil when I got my oil changed. I brought this up to the service advisor because in the owners manual it states that my Impala only takes 4 quarts. The advisor stated that they always put 5 quarts of oil when they change the oil in an impala. I asked the advisor to show me the oil level on the dipstick so I could make sure it was ok. We checked the dip stick level and it was too high. The advisor stated that this was normal for my car. When I responded that it was not he stated, "Why don't you become a technician then?". I have never been treated with such disrespect before. I immediately asked for my car. The technician made a mistake putting too much oil into my car. This can be bad for the internal parts of the engine. I was lucky that I caught this mistake before it caused any serious damage to my vehicle. This informality could have been handled in a professional manner by the service advisor. Mistakes do happen but when they do I expect as a paying customer for them to be corrected.

rbrow98

Jun 8, 2012

Was looking for a new Car and Fred was courteous and reasonable when it was time to negotiate price. They were quick about getting financing and I would recommend anyone looking for a Buick to go there first.

ajsirois

May 15, 2012

Our salesman, Jim Porter at O'Neil's Chevrolet made every effort to get what we were looking for. He is very knowledgeable and knows how to please his clients. We also had the feeling that everyone at Oneil's were ready to help us if needed. Good team work!

TReynlds

May 12, 2012

I had a great experience at O'Neill's. When buying a car, I always test the local market for a good deal before reaching out on the internet for a better price. I bought my wife's Kia Sorento locally this past summer. Last week, my local chevy dealership (Danbury, CT) wouldn't give me the time of day when I showed up interested in a Volt. So, I had worked a long distance deal (Stingray Chevy, Fl.),at a great price. I then googled more dealerships in CT and MA. After a bit of cordial back-forth, O'Neill's came close enough to Stingray to warrant buying only 50 miles away. Everyone was extremely friendly and honest. I really liked working with Jim, who was extremely responsive via email, and phone. The sales manager, (Eric?), was also quick to answer questions. the last step before driving of is the finance dept., and Tony was terrific. I highly recommend this dealership, for either shopping locally, or going for a long distance buy.

jm0ney

Apr 26, 2012

friendly folks, great price, very easy to work with. very little pressure and BS, which sadly is unusual these days. highly recommended, and would definitely go back myself.

Anne Carpenter

Apr 10, 2012

Cheryl was helpful in finding us a gently used Buick Enclave SUV and provided very responsive customer service throughout the sales process. We had done quite a bit of research on the car and felt we got a fair price and a fair tradein on our Chevy Suburban. We would definitely do business with O'Neill and Cheryl again and look forward to a good service experience with the dealership.

enclave08

Mar 20, 2012

We bought a used Buick Enclave and were treated very well by both salesperson Jim Porter and the Sales Manager Jim Wood. From our first visit on they were very respectful and there were no hard sales tactics. They made us want to buy a car from them instead of another dealership. We had a problem shortly after buying the car and they went above and beyond to fix the situation to our satisfaction.

socdealer

Mar 16, 2012

This was, by far, the best car buying experience I have ever had. Cheryl and everyone I dealt with were friendly, low pressure and extremely competent. I was amazed by the efficiency of the dealership and how simple they made the paperwork. More importantly, the car (a 2008 Jeep) is in pristine condition and is simply a joy to drive. Other dealerships could learn quite a bit from this group.

daiglels

Mar 10, 2012

This has been my best experience with a dealer ever. Great, low pressure sales. Competent service. I will buy my next car there.. no doubt.

Torch1

Feb 24, 2012

very friendly dealership, nice people and they work with you to get a good deal.Were very curteous, and from sales to service, to parts have good people.

Mazeski22

Feb 23, 2012

Cheryl bates contacted us by e mail during our car shopping phase. We told her what we were interested in and she came back with some options that fit our needs. Cheryl made it easy and enjoyable to meet and test drive the vehicle. My wife and I always felt comfortable and appreciated during the buying process and best of all Cheryl was able to give us the best price around. This was a no hassle , no pressure sale that left us feeling very pleased with our purchase. thanks Cheryl and the rest of the Oneil staff.

jfff

Feb 15, 2012

Overall experience was very smooth overall. The only issues: 1) they told me they would put a dealer plate on the new car but they forgot to. 2) paperwork was supposed to be fedexed the next day, instead took 4 days.

pbuyse

Feb 4, 2012

Fred was very helpful in getting us information, arranging test drives, communications, and being available to meet at times that were good for us. The process was very efficient and the options explained completely. The vehicle was ready when promised and well prepared for the delivery. Fred has made contact after the delivery to make sure that we were satisfied.

Dwnoble

Jan 19, 2012

The experience with the dealership and Cheryl was very positive. Cheryl was very helpful getting the best price possible for us. The paperwork went smooth. The new truck had buff swirls on it, Cheryl addressed it immediately. We picked up the truck and it was beautiful. The detail guy did an excellent job. We couldn't be happier and highly recommend this dealership.

2011Traverse

Jan 16, 2012

My husband and I are new to Sullivan's O'Neill's Chevrolet Buick. Within just a couple minutes of entering the showroom we were greeted by Shawn Sullivan, asked a couple of questions and referred to Jim Porter to answer our questions and review inventory with us. I couldn't decide between a couple of vehicles. Jim was patient, provided the necessary information and followed through with our discussions. Our transaction was handled quickly and efficiently but at no time did we feel rushed. At pickup Jim reviewed the Traverse with us from front to back to make sure we didn't have any questions. We required a service appointment which Jim set up for us and followed up to make sure everything was taken care of to our satisfaction. We are very happy with our new purchase and plan to call on Jim again when our other business vehicles require replacement.

churmice

Jan 13, 2012

This was one of the best car-buying experiences I have had largely due to the fact that the salesperson was knowledgeable, sincere and low-key in her approach. She impressed us by simply being herself. There was no trying to impress us; she let the product (a 2012 Chevy Malibu) speak for itself but was easily able to answer any questions we had about it and about other comparable vehicles. She also listened to what we actually said and what we only implied about what we were seeking in a new car. She then explored all the possible options in order to make sure that we got the car that was best for us. Finally, we also very much appreciated the straightforward manner in which the pricing was presented by the sales manager. We felt that it was clear what the actual cost of the car would be and what we would be given in trade. It was after that was all clear that any incentives/discounts were applied. The sales process was carried out in a timely manner. When we picked up the new car, all relevant employees were prepared for us and the details were handled very efficiently.

elinahumes

Jan 5, 2012

Fred went above and beyond in finding the vehicle that I was looking for. He has also been very good to both of my son's when they purched trucks from him. In as many years as we've purchased new vehicles O'Neills has been most pleasant experience.Hat's off to Fred and the rest of the team.

Plage

Dec 22, 2011

From the first phone call til the day we drove off the lot in our new purchase, Jim was great! Answered all of our questions and came thru with all of our requests. He was a pleasure to work with and made purchasing a vehicle a simple and smooth transaction. Definitely recommend O'neill's Dealership and Jim to anyone buying a vehicle.

gb06067

Dec 1, 2011

Purchase a vehicle from O'Neill's and had the vehicle for only a week and a half, when I called to the Service Department to express things that needed attention. I was referred to Mr. Bryan Collin, who instead of taking my claims as legitimate, began to fight and argue with me over the phone, basically telling me this could not be. I was perplexed by his attitude.Items wrong with the vehicle:1. Creaking Noise coming from the Right Front 2. When raining, stream of water cascading across the view of the mirror3. When Lowering the Windows - Driver's Side especially, will not clear debris on the Window4. Windshield Glass Defective - When Sun hit glass certain way, could see a billion Defects in the glass that obscured the view of the road5. Bracket under hood that was not painted and rusting. ONeill had prepped the Vehicle before delivering it to me and missed this6. The Mirror Driver's Side had an insulator that was out of place from factory causing issue7. The molding around Driver's Side Door not fitted properly causing issue8. Rubbing noise coming from Driver's Side Door while driving down the road9. Rear Cover Plates LeakI took the vehicle to another GM Dealer who as with the attitude of O'Neill was equal to the repairs performed. Every time they did work, I would have to bring the vehicle back for them to either put parts of the vehicle back where they belonged or have them do the job over again.GM will not re-purchase the vehicle insisting that they can fix everything wrong with the vehicle.I got rid of a vehicle because I was having problems that were caused by a repair. Now I am beginning with this vehicle where I left off with the old vehicle.I am being told by Mr. Sullivan of ONeills that he has refused service to my vehicle because he doesn't think he can please me. I sent a letter to the CT Motor Vehicle Department last week to make complaint about ONeills and told Mr. Sullivan that this was what I was going to do because he has refused to send me a copy of the Work Order of the work they did perform. Yesterday, I got a call form Kevin Fitzpatrick, from the CT DMV that told me he had received my letter, but had gotten a call from Mr. O'Neill - stating that he did not normally take complaints out of order, but he took enough time to tell me if my vehicle was new he could not assist me with O'Neill.The curious thing, Mr. Sullivan had enough time to call CT DMV, but he has not the where for all to send me my requested information.Mind you this is a Brand New $55,000.00 2011 Avalanche. If I am to be believed, to have these many things wrong with a brand new vehicle I shouldn't be looking at repairs, they should be providing me with another vehicle. But they won't - GM won't. They have their GM Rep involved and I am talking with my attorney.

2008_G37S

Nov 23, 2011

These guys were friendly & honest about everything from the first phone conversation all the way to the car pickup. Car was priced fair and they still dropped $500 for me. At the day of pick up they had the car ready with a full tank of gas, all the paper work was done, i just had to sign in a couple places and drive away. I have been driving the car for a couple weeks now and everything seems to be working fine. Judging by this experience Ill be sure to check what they have in stock the next time Im buying a car.

Larkinltd

Nov 22, 2011

I've never been there before. I found a Truck That I really liked and I went there to check it out. Took it for Test Drive. After that we went in the office get price on it. They were Great with it. Also the serivce was great too. I'll be back there for my next new truck.

jcapega83

Nov 18, 2011

I had a really great experence buying my new 2011 chevy silverado 2500HD at this dealership. The salesman and finance people were all friendly, professional, and easy to get along with. I see myself purchasing my next vehicle at this dealership. Thank You O'neill's!

frankac

Nov 16, 2011

I was able to purchase the vehicle I wanted at what I considered a fair price. Rich made It a very easy to choose the correct vehicle for my intended use.

chriszukowski

Nov 15, 2011

Fred was a pleasure to work with. I was able to meet the owner, Sean, who worked hard to locate my vehicle of choice. The staff was professional and courteous.

andre charbonneau

Nov 12, 2011

Jim Porter was very helpfull with the purchase of my new vehicle. He informed me of a $3,000 loyalty rebate that I was eligible for.

janie306

Nov 4, 2011

I would recommend this dealership. Fred Misterka was very helpful. The car was represented over the phone and online exactly as it was, which was definitely important to us since we drove 2.5 hours from NJ to purchase the car. Tony was helpful and pleasant during the financial transaction and paperwork and Fred was also helpful, courteous and pleasant explaining all the car's (Cadillac XLR) features.

richardcat

Oct 27, 2011

when I discussed my purchace by phone with Rich found him to be very pleasant to talk with, and did not pressure me as to what I was looking for, and was up front with the out the door price no problems at all, more sales people shoud be just like Rich.

mckwall

Oct 21, 2011

Scott has been great to work with during the process of choosing and purchasing a new car. He notified me when the new models were available for a test drive and did not use high pressure tactics to sell the car. In addition, he searched dilligently to find the exact car I wanted and brought it in from out of state rather than trying to convince me to settle for something easier for him to get. The price was fair and the deal easy to close. I feel valued as a customer and am very happy with my new car. I would highly recommend Scott and O'Neills as a quality dealership.

jhang

Oct 18, 2011

We had a very good experience dealing with the O'Neill's Dealership and with our sales associate Scott Anderson. Scott was very professional and knowledgible about Buick products. He was very friendly, honest and treated us in very fair manner with absolutely no pressure. We definelty recommend both Scott Anderson and the O'Neill's Chevrolet - Buick dealership.

2006volvo

Oct 11, 2011

I would highly recommend buying a car from O'Neills Chevy Buick. I recently purchased a used vehicle from them and enjoyed the entire experience. The car was priced very competitively and they gave me a good price for my trade in. After I agreed to purhcase the car, they put new tires on it for me at no charge as well as thouroughly detailed it. I really appreciated them going the extra mile and making sure that my car was as close to perfect as they could get it. No pushy sales and no surprises at all. I will be back to get my next car there.

weatherfox

Oct 5, 2011

Went to see Rich...very nice sales guy. Honest, didn't rush or pressure me, and worked hard to get the numbers I wanted. It was the least stressful car buying experience for me ever! Even though they are over an hour away, I plan to see them when I need a new car again.

weatherfox

Oct 1, 2011

A few days ago I stopped by to inquire about an 07' infiniti that they had listed on cars.com. I went in with the usual dealership feeling in my stomach and was not looking forward to the experience. However, Rich the sales guy was amazing. Low pressure, he didn't rush me, and he answered all my questions honestly. It was the best car buying experience of my life. Not to mention I was out of there in 30 minutes a few days later when I made the final purchase. Thanks guys for making my visit stress free!

Frugal CT Mom

Sep 3, 2011

I went to this dealer looking for a used car. I talked to Cheryl, and she was incredibly helpful and very knowledgeable. Everybody was very nice, friendly, and helpful. I got a very nice Chevy Equinox for a great price. Many years ago I had trouble with a Chevrolet Suburban I had (which I bought somewhere else). I stop there and I asked if they could help me. They were very caring and helpful at the time too. I was very pleased with their service.

Bert's Girl

Aug 7, 2011

My husband FLEW from Va to CT excited for an amazing deal on a car for our family. He has researched for months and was TOTALLY misled and lied to on the condition of this vehicle. DO NOT waste money on going to see it, if you are not in the immediate area!!! We are now out $500+ on plane tickets and gas, plus a weekend wasted without our daddy/husband. Car door panels were discolored from the "Pearl White" color to YELLOW, all rims have rust, pox marks, scratches (he was told 2 of the 4 rims had "marks"), and the interior STUNK. Salesman stated the door panel must have been replaced from a wreck...a wreck that was NOT on the Carfax...the salesman NEVER disclosed any of this after several questions regarding condition--even said the mechanic that was inspecting it said cars like this "don't come along". Sad sad world we live in that would make a man go miles away from his family for a disappointment such as this. They also agreed to come down off the price $500 after his reaction to this POS...the same number they said they couldn't come down to over the phone. My husband had the cashiers check and all ready. I am still waiting for my husband to arrive home empty-handed 12 hours later... Wow.

amberhall20

Apr 4, 2011

We had an extremely wonderful experience. The sales and financial representatives were thorough, kind, and went above and beyond what we expected. We felt very comfortable throughout the entire process. The dealership was reputable and trustworthy. We would definitely recommend O'Neill's and will return for future purchases.