Used Cars for Sale at Open Road of Bridgewater in Bridgewater, NJ

RMurphy

May 7, 2015

Just picked up my 2015 Mercedes GLA250 from Open Road MB of Bridgewater and I couldn't be happier. Not only is the car the typically wonderful German engineering driving experience, but my sales experience was also superb. I did my research and called 4 dealerships. The three others deigned to give me offers that ranged from moderately to ridiculously high and were content to let me walk. I was growing weary of MB figuring that this was going to be a typical experience with MB dealers. Fortunately, I decided to call one more--Open Road. I explained exactly what my needs were, what I wanted and how much I wanted to pay. In less than 10 minutes on the phone with Isaac Morgan, I had a deal I was extremely pleased with. He was genuinely interested in earning my business and his only question was "what do I need to do to earn your business?" I told him where I wanted to be and he not only hit the number without haggling, but offered me a similar vehicle with more options and less money. The dealership itself is pristine and has a very high-tech aesthetic look and feel. Every single staff person was welcoming and friendly. I was also assisted by Claudio Gutierrez, while Isaac prepared the documents. Claudio is also a great sales person who is extremely personable, knowledgeable, and helpful. Because of my work schedule, I arrived a day earlier than expected and with short notice. The entire team rolled up their sleeves and accommodated me, despite having to work nearly an hour after closing time to get the car ready and complete the paperwork.This is our first MB and I would not hesitate to purchase another vehicle from Isaac, Claudio, and Open Road MB. Definitely a pleasant experience that met my expectations in every way.

Pietro Ruggeri

Dec 6, 2014

Nick Powell and Melanie Schrimpe were great. I referred them 2 clients right after purchasing my new c300. They make the car buying experience friendly and easy.

GabrielleR

Dec 6, 2014

AMAZING EXPERIENCE! Hands down i will never use any other salesperson but Nick Powell. He really listens and understands his clients needs and makes the entire purchase a smooth and enjoyable one. I also worked with Melanie S. At the end of my purchase who was also a pleasure to work with. When you buy a benz you want the best or nothing and nick & mel make sure you get just that when it comes to customer service! I will refer all friends and family to them in the future (including my parents who also bought with them--another great experience)! :)Thank you both!!!-gabrielle

Tmmorales

Dec 2, 2014

My husband and I went in last Saturday, and we were taken care of right away. The sales associate was really friendly and answered every question we asked. He was able to work with us and got us a great deal!

NikkiMac

Nov 30, 2014

After going into several dealership looking to purchase a car as a women does get frustrating. After walking into open road I was greeted by Michael Vurchio, he was not pushy and made my purchase feel as easy as buying a Starbucks. Not only did he earn my business this time but he has a customer for life!

Cody123

Nov 29, 2014

Leased my second Mercedes from Michael Vurchio at Bridewater Open Road. Once again had excellent service and very happy with my purchase.I highly recommend Michael and his dealership when purchasing a Mercedes in the state of NJ.

bfmurphy75

Nov 26, 2014

I want Open Road of Bridgewater to know what a pleasure it was to work with Melvin in selecting, test driving and negotiating my new MB c400. Melvin was knowledgeable, reliable getting back to me on multiple occasions and made the experience one that I would absolutely recommend to my friends and one that I will probably experience again in a few years. The whole atmosphere that Melvin created was terrific at Open Roadintroducing me to Nick the Sales Manager and working with the Finance manager. Real class operation.

EricaMaff

Nov 26, 2014

After struggling to find the car I wanted for the right price I came here because I heard wonderful things from many friends and family members - I couldn't agree more with them! The experience was phenomenal. I worked with Melvin Colombani - Highly recommended!!! He was very helpful and continues to be to this day every time I come in for a car wash or have any questions about my car. He worked with me on the car I wanted, the price I was willing to pay, and the price I was willing to settle on my trade in car. I am very pleased with my purchase and with Melvin.

luisQ

Nov 25, 2014

The experience at this dealer was amazing the sales team and managers put me and my family in the car we wanted they made the process nice and easy.. Thank you Claudio

aerasmus

Nov 25, 2014

Working with Melanie Schrimpe was a pleasure. She was knowledgeable and explained all the new technology to me. It was my first new car in twelve years and I was dreading the process but she made it all ok. I would definitely recommend her and the dealership .

GLK4252

Nov 24, 2014

Very happy with the experience. Mike is great. He explained and demonstrated many of features of the GLK and even helped us pair our phones with the bluetooth.

Farrellrose

Nov 24, 2014

On our third car purchased from Open Road Mercedes. Melanie Schrimpe was great to work with. She was extremely knowledgeable about the various models and options and helped us select the best car for our needs. We look forward to working with her again in the future.

marcellonyc

Nov 23, 2014

What an amazing experience!! Nick & Scott where total gentlemen. Customer service was impeccable , no pressure, no stress & totally pleasant. Julia in finance was incredible and made it all seem so easy. Scott our salesman was very knowledgeable, polite and patient. My wife and I could not be more pleased. We will absolutely be referring our family and friends and for sure will be back for our 3rd lease.

mimiz1

Nov 21, 2014

I recently had the pleasure of working with Michael Vurchio. He made the entire car buying experience enjoyable and stress free, which is something I was not expecting. Michael is very friendly, knowledgeable and answered all of my many questions. He was very patient and took the time out to show me all of the features inside my new Mercedes. I highly recommend this great sales member and this dealership! Thank you Michael! See you when my lease is up!

Benzfan123

Nov 17, 2014

I went into open road Mercedes just looking at some cars. Michael Vurchio not only made the buying experience a enjoyable one but the BEST time ever buying a car. The time flew by and in a hour and a half I was leaving in my new GLK. If your looking at a Mercedes go to Mike at Open road

nick guerra

Nov 17, 2014

Went to this dealer looking for a c class and Claudio took the time to show me the inventory and also help me with my decision..Also the managers are very friendly and I got a very nice deal ...great place and people

macorisano

Nov 17, 2014

Buying a car from Claudio was very nice experience ,the dealer offers a great service department , claudio help me find the wright car for me and my family.

ronmltd

Nov 17, 2014

nice people very happy with all people in dealership, especially sales department ,WILL NEFINITELY send friends to claudio in sales.also nice people in business dept. paul esp.

barry.srebnick

Oct 20, 2014

This past week we leased a 2014 C300 for our teenage daughter; her very first car. It was the MB Openhaus event & the showroom was hopping. As this was going to be our 3rd vehicle from Open Road MB & our 11th from the Open Road Group I knew we would be treated "right" & I wasn't disappointed. Tom Kertesz, who sold us our last 2 MB's took care of us and helped us find just the right vehicle for our daughter. Price negotiation was easy & not at all stressful. I also had the pleasure of meeting Isaac, one of the sales managers, who was friendly, courteous & extremely helpful. We picked up the car Saturday morning & the look on our daughter's face said it all. She was absolutely ecstatic with the car. The way Tom & Isaac greeted her & took care of her as she was the most important customer they ever had made her feel like a million bucks.Thanks guys. See you in the spring for my next Mercedes!

Gina A.S.

Oct 2, 2014

Open Road dealership, is led by a great sales manager Isaac, along with salesman Michael, they put together a very impressive package on my lease of an E350, this week.The whole staff of Open road was impressive to me, friendly and competent. From Management, to sales to their finance dept. I would recommend them very highly to family and friends. You won't be disappointed.

Piyush Ghayal

Oct 1, 2014

We went to Open Road Mercedes in Bridgewater as we were looking to lease a Mercedes C or E class. Leasing and a Mercedes were both first time new experiences for us. Wow, what a pleasant and totally 'no pressure' experience. Melvin was our sales person and right away he made us very comfortable. He was very knowledgeable about the products, explained everything in detail and offered us test drives. We ended up driving an E class luxury and E class sports. (We had previously driven a C class at another dealership). After the test drive, he gave us quotes for the various cars we were interested in. Long story short, they gave us what we were looking for in the trade, and monthly lease payments that we wanted. This was done with the help of Isaac, who was Melvin's Sales Manager. They make a great team. Very professional, patient, accommodating and truly no stress and no negative tactics. It was a pleasure leasing from this dealership. Would recommend them whole-heartedly to everyone. Oh! By the way, the C300 is awesome as well. Truly, the car and the dealership live up to the Mercedes reputation.

lisa.uchrin

Aug 20, 2014

I had an excellent experience at Open Road Mercedes-Benz and my Sales Representative, Melanie, was wonderful. The service was exemplary. Melanie was very patient with me and took me on 3 test drives. She listened carefully to what I wanted and did not try to sell me anything I didn't. I love my new Mercedes-Benz c300. I also got a great deal!

snav

Jul 25, 2014

The sales, service & finance contact reps have been friendly & amenable to negotiations. Great package for my new SUV & pleased with the paperwork as well. Recommended highly.

Farrellrose

Jul 8, 2014

It was a real pleasure working with Melanie last week on the lease of a new E350. Melanie impressed us from the start with her professionalism and detailed knowledge of the various makes and models. She worked with us to ensure we got a car that met our needs at a price we were willing to spend. We look forward to a long term relationship with Melanie and hope to work with her on a replacement for our GLK soon as well.We also had a great experience with Julia Radulic. This is the second car she worked on for us. Julie is wonderful, always well prepared and processes all paperwork quickly and efficiently.

njcarbuyer1234

Apr 5, 2014

I was very impressed with the Bridgewater Open Road Mercedes Dealership. Mike the sales agent is a regular guy who is a car enthusiast and not a pushy salesman. He came accross as very honest which is rare in the car buying experience. The dealership was reasonable in negotiations and did not at any time try anything that seemed underhanded. I walked away with a beautiful E-class Mercedes and the process was seamless. I would recomment Open Road to anyone. The dealership has also been under new ownership in the last 4 years and there is a noticable difference.

abhvac

Jan 30, 2014

It was a pleasure working with James Lawrie. He was very helpful, friendly and knowledgeable. If I will by my next MB, will definitely contact James.Atul GuptaA & B HVAC Services

arunsanan

Jan 23, 2014

We bought our car from this Dealership and I gave it 5 stars because of the overall experience/price.However, the Service Center is another story. Be prepared to make multiple trips to have any type issues to be resolved at this Service Center. I'm very surprised and disappointed in Open Road Mercedes Service Center. Never expected this sort of delay from a luxurious car dealer. I can't say much about other Mercedes Service Centers as I've not visited them. But if you can, please be cautious when visiting Open Road Mercedes Service in Bridgewater, NJ. We had an issue with the key on our brand new E350. I made at least 3 trips to have it diagnosed. They're accommodating in dropping me at work and picking me up as they are very busy. I must recognize them for this effort. However, in picking up the key, I've already made 2 trips. Today, I left my home 6:30am to be at the service center when it opens up at 7:30am. The service Associate tells me that they need at least 1 hour to program the key....really, 1 hour to program the key. I didn't realize that this is rocket science, but common sense tells me this way they bill back Mercedes $300-$400 for labor, since the car is under warranty. Ok, they dropped me at work. I get a call exactly half hour later from the Service Associate that they need the defective key in order to program the new key. I told him that in haste, early in the morning I unfortunately forgot to bring the defective key with me. I realize that I should have brought it with me....it wouldn't have been a big deal. However, he tells me that they would not be able to program the new key until they have the defective key, meaning I would have to make another trip. I was furious and told him to please his manager contact me. Fortunately, within half hour a manager "Christine" calls me and apologizes for the inconvenience. She was very pleasant and assures me that they will go ahead and program the key without having the defective key. I promised her that they will have the defective key in their hands 7:30am tomorrow morning. She was very accommodating, which is something I wished that Service Associate could have been, and we would have completed avoided this unpleasant experience for us all. Lesson learnt.

crcleo

Jan 16, 2014

Very good staff and Inventory to select. I would highly recommend this to all my friends and family members.My Dealer was very friendly too.

arunsanan

Jan 15, 2014

In Short, Neil Gerstein from Open Road Mercedes contacted me back on an internet inquiry on the vehicle. I explained to him that I was looking to purchase a specific model with specific types of options and he found one that was at another dealership. The dilemma was to come to an agreement on the price, considering that this was not one of their vehicles. We were far apart on what I wanted to pay and what Open Road wanted to charge. However, in 3-4 phones calls with Neil and him checking in with his manager we were able to agree on a price, and I walked in signed the papers and he delivered the car at our house. When signing the papers, I briefly mentioned to him that this is our first luxury vehicle and is a gift for my wife...who works very hard at work, treats my family with utmost respect and takes wonderful care of us all. By me/us purchasing this vehicle, I wanted to make sure that she understands her value for us all. Well, he got the point. When delivering the car, he put a big red bow on car and surprised my wife. I couldn't be happier. He followed up with us for the next few months to check on how we were doing and if we had any questions/concerns. He's an absolutely fabulous salesperson and I would definitely recommend that if you're ever there to go see him.

Sammy601

Jan 15, 2014

I recently purchased a 2014 Mercedes Benz E350 Coupe from Open Road of Bridgewater, NJ.Greg Fiorino from Sales was extremely professional, knowledgeable and courteous. He has followed up to see if I ampleased with my new vehicle and if I had any questions. I have revisited with questions and he has always madetime to go over any questions I have had. Jason, the Sales Manager was also very helpful and accommodating. I wouldhighly recommend this dealership.ML, Flemington, NJ

Karen_Lanzara

Dec 27, 2013

I am still in the process of looking for my new vehicle. The customer service at Open Road Mercedes of Bridgewater was outstanding. James Lawrie was patient and very attentive to everything I was looking for. If I decide to go with a Mercedes, this will be the dealership. From the minute you walk in the door you feel comfortable and well informed about the vehicles.

Noplea.com

Nov 17, 2013

I came 3 hoursfrom Maryland because Jason and Keith made the purchase of my 7th Mercedes the best of all the experiences I have had.

Angelo818

Oct 22, 2013

After a few weeks of shopping for a 2012 Mercedes Benz C300 4matic, I had a hard time making a decision in which car to buy and more importantly from who. After searching the internet and reading the customer reviews I came across Michael Vurchio's reviews and one stuck out when a customer said that Michael stated the hardest part if buying a car is finding one that suits his needs and the numbers were the easy part. I called into the dealership and asked to speak to Michael he was busy with a customer and I was switched over to Issac who is the manager there. I made a appointment to come down and meet with Michael and Issac. During my visit Michael suggested a 2013 certified C300 4 matic mainly because I drive a average of 11,500 miles a year and I will have more years of warranty coverage. The finance manager Joel was on point when he told me I would be in and out of his office in under 30 minutes and I would thank him again for that.The time he took to make sure this was the right car meant everything to me and because of that he earned my business. I highly recommend Michael Vurchio for his demeanor and his experiance.

cp96626n

Sep 23, 2013

Being a long time friend of Brendan was the main reason I insisted my parents visit this dealership for the utmost, hassle free experience in purchasing a CLS550 4Matic. Along the way my parents and I were introduced to Justin Gervasio. These two men combined proved to exhibit world class manner. Moreover, they presented themselves at the highest level of any Mercedes Benz representatives. There could not have been a better time than Saturday afternoon to see my parents drive off in their new Mercedes Benz.There was a whole different blunder dealing with Joel, the finance manager. However, to make a long story short, quoting people more than double the apr than the local banks, making the "mistake" of adding $2500 to the final agreed price of the vehicle, AND throwing the legalities of the issue by raising your voice to the customer, IS A BIG DEAL. If you are reading this, definitely consider dealing with situations like this with extreme caution, especially when you're handling someone's finances. I'm pretty sure you wouldn't want to wait either until "the girls upstairs" reviewed their books in the event that they made even a fraction of a $2500+ mistake in your payroll for you to take care of it in person. As I mentioned before, if it were not for the amount of respect I had for Brendan and the amount of respect I had gained for Justin, I would have definitely not taken the keys back to the vehicle after leaving them on Joel's desk for the entire order to be canceled. Would I consult Justin and Brendan in the case I wanted to buy another Mercedes? Without a doubt. Would I choose to drive 45 mins to have my vehicle serviced only to pull up in the service bay right next Joel's office? Leaving Saturday afternoon, I would have been more than happy to. After dealing with Joel this morning, not a chance.

Mpbp0504

Sep 20, 2013

We quickly found the car we loved and the process was expedited beautifully by our sales person Brandon Founds. Brandon was also extremely helpful with teaching us all the options in our ML with much expertise and patience. The service dept was also attentive and efficient, Pete is always personable and helpful.

LindsayI

Sep 13, 2013

While I have always gone to Open Road for service of my vehicles (which is always a wonderful experience), I had never purchased a vehicle from them. Im happy to say that the level of customer service that I normally receive from their service department was exceeded by Michael Vurchio in their sales department yesterday.I have never had an easier or more satisfying experience purchasing a vehicle. Mike was extremely helpful from start to finish. The process of turning in my previous lease to taking delivery of my new vehicle was the smoothest transaction I have ever had with a dealership. He went above and beyond to make sure that I received exactly what I wanted, and I never once felt rushed or pressured. Im beyond impressed with the level of customer service that I received from Mike. Even after the sale was finished, he offered to set up any future service appointments, and answer any questions that may come up, no matter how small. Open Road has always had a loyal customer for their service department, but they gained a sales customer yesterday as well, thanks to Mike.

captkidd39

Sep 4, 2013

I went to this dealer because they actually contacted me after I had filled out an inquiry for a car online. That in itself surprised me especially since it was labor day and I would have expected not to be called until after the holiday.I drove 56 miles to see them because they told me that they had the car with the trim level I wanted. They told me that they had lots of cars onsite and could get just about any thing I wanted but my salesman Luis suggested that I look at a car he had that I thought I would like before looking at anything else.Luis never pressured me to make any decision, he let me look when I wanted to look and when I was ready was there to help me. I never felt like I was being shadowed and i appreciated this very professional approach.Luis was right, I did love the car he showed me and he got me a great price. he also stayed up until the moment I left the dealership even though I am quite sure he was scheduled to leave much earlier. I really like my car, this dealer and my salesman.Go here, ask for Luis, he is a really great guy and you will be happy you did.

LDBMS

Aug 29, 2013

I went to Open Road for ML350. Luis and Jason(manager of sales) are really friendly and professional. They showed me the functions of the car and gave me the best price comparing with other dealership. They helped me to prepare the different form and helped me to prepare the credit application(get the very low rate). They made the whole purchasing process very smoothly and quickly. When I picked up my car, it only took me about 1 hour to finish all of the paperwork and drove the car home since they did wonderful job.I would like to give the best rate to this dealership based on Luis and Jason's work. I will definitely recommend my friends to go open road for their future cars. and for myself, I would like to do my service since their professional work.

Aniol

Aug 17, 2013

I can only speak to the purchasing experience, I let them talk me into the additional protections that they tack on at the end of the deal, and had complete remorse. They actually rewrote the purchase at my request a day later, even after all paperwork was signed and done, they provided me with a brand new contract, removing the additional packages. That's service and ensuring the customer is happy!

Azcona31

Aug 17, 2013

Jason was great in explaining all of the features of the new ML 350. He knew the answer to all of my questions and was a pleasure to talk to. We made a great deal and I enjoyed the experience. I recommend this dealership for their integrity for quality. They pay attention to detail as you would expect. The dealership set up is exquisite. I feel that they treated my brother and I with courtesy and respect. We all enjoyed our time at the dealership. Jason and Luis did a fantastic job assisting me with the functions of my car. He also was very polite to us. I have never had this great of an experience buying a car. Truly a dealership that is dedicated to customer satisfaction and it shows. I would recommend this dealership for anyone seeking to buy a Mercedes. This car is amazing from the interior to the body to the overall experience of driving this car. Truly and amazing car, dealership, seller (Jason), and experience all together. Thank you for the experience and an amazing car for years to come. Thanks so much.

mukumar

Aug 9, 2013

I just picked up my gently used 2012 BMW 535ixdrive from Open Road MB. courtesy of Ashley Gaydosh. She was very friendly and offered me all the assistance over phone. Extremely courteous. She arranged that I meet with the Manager Issac Morgan and salesman Mark. Mark did a truly superb job from my initial contact with the dealership, through delivery of the vehicle. Mark made it his priority to make sure I was satisfied with my purchase. He was persistent and it paid off -- he got me the right deal for this vehicle. I also met with the manager of Issac Morgan. He also went the extra mile to ensure I got the best deal. The extra effort by both Mark and Issac earned them this sale and likely a few more in future years. Mark went above and beyond during delivery of the car, showing me and going overall the features of the car and especially the electronics. Even after getting delivery of the vehicle, I am in touch with Ashley and she is very helpful.

Fjs012489

Jul 30, 2013

Being a former customer of bridgewater, I was very disappointed in the lack of professionalism this time around. The right hand does not know what the left hand is doing at this dealership. Including the finance dept. I had my time wasted for hours. Between Jason and Greg, one lied and the other sweared to it. They went as far as telling me to switch my insurance from my S550, to the car I was purchasing, the E350, to make sure I did it before I got to the dealership, this way I could just sign the paperwork and go, everything was ready. LIE,LIE,LIE, I arrived at the dealership after not even a courtesy phone call!! and was informed that the deal Jason wrote up does not exist and cannot be financed. They could of cared less.... I left work early and drove from NY to NJ for nothing, and also had no insurance on my 100.000.00 S550, SUPER... Jason did not even have the respect for me to be there, and Greg left because of a food allergy..... Whatever.... I spoke to some lady in the finance dept, who was just putting all the blame on them.... I dealt with bridgewater 3 years ago and it was fine. I did not see a single person there from 3 years ago, the whole staff is new.... What a circus .... Shame on Mercedes Benz for letting these so called professionals sell there luxury cars.Never again....... Ray catena here I come.

SJ436

Jul 25, 2013

As simple as it sounds Mike Verchio was the reason why I purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 335 out at the Bridgewater store the service there was horrible. I then decided to just take a look at the Mercedes 300, I was just looking at the cars and was approached by Mike he started going over the cars he had in inventory and none were really what I was looking for. Mike told me that the store was a volume dealer and by next week there should be more cars that I might like. On Thursday of the following week Mike gives me a call and asked if I can stop by during lunch because a car arrived that fits what I wanted. After going back to the store he was right it was what I wanted, Mike made the buying experience a fantastic one, I remember him saying finding the car is the hardest part the numbers are the easiest part. Thanks again Mike

MZ123

Jul 15, 2013

I recently had the pleasure of working with Michael Vurchio at Open Road Mercedes. He helped me find the perfect car. He was extremely knowledgeable and answered all of my questions with such expertise and patience. He went above and beyond and made the entire car buying process very easy and enjoyable. I highly recommend Michael to anyone and everyone. I will definitely return to him in the future.

J.Miller007

Jul 15, 2013

I bought a car a couple of months ago from Mike Vurchio, he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. He is not a pushy type or a typical car salesman with the old tricks. After being a loyal customers with another Mercedes Benz store they lost my business because of Michael. He helps me with making service appointments and is always there when I call he's cell. After reading the other reviews about him I can tell he's a valuable asset to Open Road Auto Group and more importantly Mercedes Benz. I highly recommend Mike there is no one else that compares to he's talent.

Tweet015

May 2, 2013

My husband and I went to the dealer on Saturday to return a lease but upon arrival were advised that cars can only be returned Monday - Friday because the employee that handles it only works those days. Needless to say we were very disgusted after driving 30 minutes to get there. It's unbelievable that all salesmen don't perform this simple function let alone that they will sell you a car on a Saturday but won't let you return it on a Saturday. We left Open Road and drove to another Mercedes dealership who kindly re-inventoried the car for us - no questions asked. We also ended up purchasing a new Mercedes from them since their customer service was so amazing. Too bad for Open Road. They lost out on a valuable sale from a returning customer who had purchased several vehicles from them in the past. So thanks for nothing Open Road. Well actually thanks for inadvertently sending us to a new dealership for a more pleasurable experience.

anonymous5678

Apr 25, 2013

I have only extremely favorable comments to make regarding my experiences with Open Road MB of Bridgewater. We purchased a CPO GL 450 from Open Road in February 2013, were delighted with the sales team then and continue to be consistently delighted by the service department since. We have,on 2 occasions, had several minor service (the car was in "like new" condition when we purchased it) needs since purchasing our vehicle and found the following to be the case on both occasions:1) We were able to schedule our service appointments at the date and time which worked best for us without any difficulty whatsoever.2) On both occasions, we were given a brand new model loaner car in pristine condition. Further, the features of the loaner were thoroughly explained to us before our departure, making the adjustment from our 2010 model smooth and comfortable.3) We were updated regularly throughout the service process and our car was ready for us either before or at the day/time promised.4) At all times we were treated with the utmost respect and professionalism by each Open Road representative with whom we worked. In particular, Brad Onuska and Peter Lomando with the Service Dept. make us feel like we are their only clients and that our business truly matters to them. They repeatedly extend to us a level of courtesy and dedication that is truly commendable.I would highly recommend Open Road MB of Bridgewater to anyone in need of MB sales or service. The facility is tremendously clean and comfortable and the work we have had done has been of the highest quality. That said, it is the caliber of the staff of the service department that keeps us returning for our service needs and the caliber of the sales team that will bring us back to Open Road when it is time for us to purchase our next MB.

LHammonds

Sep 25, 2012

We worked with the Sales Manager Isaac Morgan and Luis Cadena to purchase our certified pre-owned GLK-Class Mercedes-Benz SUV. Isaac met all our needs such as correcting the wheel alignment, and fixing minor internal cabin issues before closing. Isaac went above and beyond the call of duty to make our experience seamless. Their dedication and efforts were commendable. We will definitely recommend family, friends and associates to Open Road Mercedes-Benz dealership in Bridgewater, NJ to purchase their next vehicle.

cjaredscott

Aug 30, 2012

My family and I have purchased many cars from this Mercedes-Benz Dealership. They have always been great, when looking and purchasing. The service department is excellent, but, they don't have a body shop. You can always get a loaner, and the waiting room and show room are nice. Great cars, great people, great service department.I have purchased two GL450's from this dealership, as well as many others previous, and the experience was amazing. This is a great dealership, and certainly the best Mercedes-Benz Dealer that I have ever been to. They are very nice, and the service and sales is great! I certainly recommend going to this dealership for all your Mercedes-Benz needs. Amazing dealership.

epartners

Aug 28, 2012

By far the nicest person I have ever met in sales!! My father had purchased a brand new Mercedes for the first time in his life and he was just the happiest person in the world but Michael helped make his dreams come true! My father does not speak English very well and Michael was so patient with him in trying to explain every aspect about the car.. he was a complete pleasure! I felt Michael was on our side throughout the entire process and he even helped work with the price as much as he could.. I cant thank him enough for going out his way to meet my father to explain more stuff about the car OH HIS DAY OFF!!there needs to be more people like him in this world!

GermanF

Jul 16, 2012

I contacted various Mercedes dealers and test drove the ML350 at multiple locations. After many phone calls and emails, I decided to stop at Bridgewater to meet with Paul Curatolo who had been extremely professional, prompt and courteous throughout the entire negotiation process. I was introduced to the GM, Michael Newnam, who right away gave me a good feel for customer care. Michael Vurchio took me on a test drive and I was impressed with his knowledge of the ML350 safety features, advance innovations and vehicle specs. He is very articulate, respectful and customer oriented .... actually I have to say that he "sold" me the ML350 with his great attitude. After some negotiation, Paul and Issac were able to shake hands on a deal. While waiting for the paper work to be drafted, the GM Michael Newnam took me on a tour of the dealership, service area and customer waiting lounge. Overall, all the Bridgewater representatives that I had the fortune to interact where phenomenal, including the girl at the refreshment station and Joe, the financing rep.I drove away very happy.

dgold33

Apr 29, 2012

Everyone was professional, had answers for all my questions, took the time to go over the vehicle. Pleasure working with them. Would highly recommend them.

chandva

Mar 31, 2012

In my wildest dreams I never thought of buying a Mercedes. I was just passing by Open Road Mercedes after a dissappointing experience from the BMW dealer and the customer Service provided by Mike Vurchio changed our mind and we bought a Mercedes in a weeks time. I will give all the credit to Mike Vurchio for being great.

Fred Senatore

Mar 21, 2012

This dealership was very receptive and friendly. I was particularly impressed with Neil Gerstein who displayed outstanding professionalism and courtesy. He did not "press" for a sale and graciously answered all questions no matter how trivial. He walked me through all aspects of my new E350. Subsequent to the sale, he answered all my phone calls promptly and courtiously. I drove my new vehicle back to MB Open Road for Neil to show me how to record CDs onto the on-board hard drive. I was also impressed with the friendliness of the service when I brought my car in for its first car-wash. Overall, this was a very pleasant experience and I urge any candidate customers to visit Open Road MB in Bridgewater.

panico

Feb 16, 2012

They lied and made promises that they did not keep. They are the most deceptive salesman I have ever worked with. Mercedes Benz has a good reputation however this dealership acted dishonorably. This is a warning because they ripped me off.

Lois Fisher

Jan 1, 2012

I visited the Bridgewater Showroom on December 27, 2011 with my daughter and son-in-law in order to test drive a GLK 350 SUV. My intention was to also test drive Audi and Acura compact SUVS , elsewhere, for comparisons. We were approached by Michael, a salesman who presented as calm, low keyed and open in sharing information. He accompanied us on 2 test drives; one completed by me and one completed by my son-in-law. We all agreed that we were impressed with the car and began negotiations for price and possible options for both new and previously owned vehicles. At no time did we feel pressured to make a rapid decision and Michael encouraged us to take all the time we "needed", He was very helpful in answering our many questions,describing the possible "add ons", again, without pressure. I decided to purchase the car based upon a very fair price negotiated with Michael and his manager who was also very patient, polite and willing to "work" with us. Both came back and forth to us with price adjustments for the car as well as for my trade in vehicle during a period of several hours. When the car with options we wanted was not available at the location, Michael went online to locate one. He was able to do so and indicated that it would be available to me on December 29th or 30th. I telephoned Michael on Thursday and again on Friday when he advised me that the car had arrived. We agreed that I would come by on the 31st to complete the sale. When I arrived on the 31st I was told by the Manager that Michael had taken ill and had left for home. In very short order I was introduced to Mark who escorted me to meet with Julia, the Finance Manager. We completed the sales transaction in a very well organized, professional and cordial meeting. Mark accompanied me to the car for my inspection, reviewing the features and operating systems. He was charming and patient in doing so and even suggested that I visit the service department with him. He also emphasized that I would be entitled to complimentary car washes. I was shown the facility and introduced to Ted Gaspari, Master Certified Service Advisor who was cordial and welcoming.I am very happy with my decision, unexpectedly made because of the level of attention received from Michael, Manager (John?) Mark and staff. I look forward to experiencing that same quality at Open Road Mercedes service and sincerely hope that Michael is well. .

jb995

Nov 20, 2011

As with the previous reviewer I just did a cash purchase for a 2008 CLK. If I could give a negative star rating for this dealership I would. Bottom line is they clearly could have cared less whether I purchased the car with them or not. I always thought Mercedes dealers treated you like royalty and ensured you were happy with your purchase before leaving. I have heard stories of customers receiving bouquets of flowers thanking them for their purchase, courtesy phone calls to gauge satisfaction and other customer service gestures. Before I left, my salesman Michael didn't so much as give me his business card or offer his assistance for future questions, etc. In fact, he was the most ambivalent and non-attentive car salesperson I have ever come across. The manager John was nice but also completely could not give a rat's tail about my satisfaction as a customer. Even when minimally negotiating price, he did not return to talk to me after his final offer and left the impression that the could care less whether I purchased with them or not. To make matters worse, before I left I asked my salesman Michael if the manual was in the car and he assured me yes. After I started having some issues on the road after leaving and reached for the manual I saw that instead in the glove box was a BROCHURE! To make matters worse, my salesman claimed the car was getting all cleaned up for me before I left and I noticed the next day that it was rather dusty inside. In essence, I drove 200 miles to be treated like a nobody and regret my dealer choice. Before buying this CLK I test drove a Volvo right down the street and was treated with the utmost courtesy and respect. My salesman there was personable, attentive to my needs and preferences in a car and the most friendly and helpful person you'd ever want to deal with. Also, they let me test drive the care ALONE and told me to take as long as I wanted unlike Open Road. I have a terrible feeling right now about my mercedes purchase and it's 99.5% due to my experience at Open Road. Customer Service is a complete ANOMALY there. If you are set on purchasing a Mercedes, do yourself a favor and find a great Mercedes dealership and avoid this one.

fbabers

Nov 7, 2011

Luis was very curetous and was helpful in the purchase of my vechile. He was knowledgable in all aspects of the vechile including history and warranty.

ahamilton

Oct 4, 2011

The sales person, Isaac Morgan, was extremely responsive, answered all my questions, patient, professional, knowledgeable, and returned calls in a timely fashion. He made the purchase simple and delivered the best deal out of four dealerships without any bait and switch tactics. His continued committment to customer service has lasted far beyond the sale which was in June 2011. His associate, Gary Wilson, walked me through the mechanics of the car, and was also very customer service focused by extending his assistance whenever needed. Having been in sales myself, I would say they both understand that this type of sale needs to be efficient, factual, and geared towards the buyer's needs. Bravo!

lindapet40

Sep 26, 2011

Our sales person was extremely knowledgeable and so pleasant to work with. He called when he was suppose to and followed up when he was expected to. He answered all of questions expertly and was professional that we were impressed.

kj staats

May 19, 2011

Took over 40 days for them to get me title' Paid in full 04/06/2011 received only title 05/19/11 no registrationPaid 189.90 for title and registration State fees .The actual fees should be 44.00 and 60.00.Note Flemington Car and Truck only charged 104.0 for similar transactionHave not received registration so I cannot use car !.

brogdsa

Apr 13, 2011

On February 21, 2011, we had the privilege of meeting Mr. Michael Vurchio, a Sales Associate, at Open Road of Bridgewater. When you are looking for the ultimate professional, contact Mr. Vurchio for his Mercedes Benz expertise. Mr. Vurchio is amiable, detail oriented, articulate, a true professional and has outstanding interpersonal skills coupled with a well versed knowledge base regarding the Mercedes Benz E320, which is the vehicle we purchased. Open Road of Bridgewaters high level of excellence is exemplified upon arrival.If you are looking for a masterful, marvelous and magical rainmaker in a Sales Associate, work with the BEST by requesting Mr. Michael Vurchio ... HE'S A STAR!!We hope this review of Open Road of Bridgewater in New Jersey will prove useful.Sincerely,Sandy and Greg Brogdon"Our Mercedes Benz E320 was made for the . . . OPEN ROAD!!"NOTE: We look forward to working with Mr. Michael Vurchio in the future at Open Road of Bridgewater in New Jersey.

marcochong

Jan 14, 2011

Open Road Mercedes provided great service for me. I really appreciated Open Road Mercedes' professional services. Open Road Mercedes was a great dealer, showroom was clean, great sales person, friendly, great price. I would recommend my friend to use this dealer to get a Mercedes.

fmdragster

Dec 28, 2010

Had an issue with a pre owned Mercedes C280 just prior to the expiration of the warranty. Was greeted as if I had a new vehicle and treated like a long time customer. The service group was fantastic and I sent an email to Gaylord Buck, the general manager of the dealership and expressed my appreciation of their service, personal attention and quality of work. I will recommend them to anyone who needs service for their Mercedes and will be back when my service is due even though they are further away than another dealership.Sincerely,Ernest McCoyam52790ataol.com732 589 00487

pmccutcheon

Dec 7, 2010

Was very dissapointed in the deal that I received. I was recently made aware of the saem type of least trade in (that had twice as many miles as I had) and the new car was at the same price point. Down Paymnet was the same, but the other indiviudal received 15K per year as opposed to my 12K per year AND I am paying approximatley $150 more per month. Does this make sense. Therefore, I feel as I would probably go to another Mercedez dealership for my next lease. Mark Diamond was exclellent and very professional (as well as John the manager) but I know that he does not make the final price point decisions. Again, I feel like I paid to much for this lease after appropriate evaluationa and would not go back to this dealership. I do feel as I was taken advnatage regardling the deal that was made.Pat McCutcheon(516) 946-7938

reynolds5

Dec 4, 2010

I was leasing Infinity from Ray Catena and thought for sure I would be leasing again from them. I stopped by Open Road and after meeting with the sales team; I was more than pleased with my overall experience and decided to lease a ML350. My wife also felt the same way and when her lease is up at the end of next year, we will be leasing a car from Open Road.

MinnaA

Dec 2, 2010

Allyson Gutman as always is wonderful. We always come back to Open Road Mercedes because we so enjoy working with Allyson - she is an asset to the Open Road team. The service department is also excellent especially Jamie McGloglin. Very professional and friendly.

cgrablew

Dec 2, 2010

I had gotten a price for the car I wanted with the options I wanted from another dealership in Doylestown, Pa. I wanted to business locally and asked Open Road to match the price. Initially Open Road did not meet the price but the called back and said they would match the price. Since the car I wanted was not available anywhere, I had to special order the car which was handled by Mark and his supervisor John. Both John & Mark were friendly and informative which helped me order the car I wanted.

tandum4056

Dec 1, 2010

Mark Diamond was one of the best car dealers I have ever worked with. He was honest and took his time in explaining the different cars, warranty etc. Everyone at the dealership was friendly as well from the managers to the receptionists answering phones. I look forward to buying another car from Open Road soon.

AR--PHILLA

Dec 1, 2010

I WENT ON CARS.COM AND SAW A C 350 THE ONE MY GIRLFRIEND WANTED. WHEN I CALLED THE DEALERSHIP THE PHONE WAS TRANSFERED TO MIKE AND I THANK GOD FOR THAT. NOT ONLY WAS MIKE HONEST WITH THE C CONDITION HE ALSO HELPED ME WITH THE PRICE OF THE CAR. I HAVE PURCHASED ALOT OF CARS BUT NONE HAVE BEEN THIS EASY, I WILL BRING MY BROTHER IN FOR A E 350 THAT I SAW WHEN I WAS THERE. THANKS AGAIN MIKE YOU WILL SEE ME SOON.

tgarris

Nov 30, 2010

Everyone knows how unpleasant the car buying experience normally is and can be, you go to a dealership and you are attacked when you get out of your car (even at some Benz dealerships), not this one, I was greeted by the regular front receptionist and was introduced to a very professional sales person named Mark Diamond. Mark was very eager to satisfy my needs as well as to earn my business by doing what was right for the "deal" (not his pocketbook). I would have to say that I was given a very fair $ for my trade as well.Any and all decisions that had to be made by the GM Gaylord were quick and fair (again to make the deal happen).These folks at the dealership, not just your sales guy but other sales people like this gentleman named Karl were eager to assist in any questions on your new vehicle, seems as though there is quite the team work attitude when ity comes to pleasing the client which of course adds to the pleasant experience.Finally, went on Saturday to have the courtesy car wash and was greeted by the svc dept rep with a great smile, great attitude as though I was doing him a favor. I forget his name but he directed me to the waiting room and offered me a fresh bagel, fresh muffin (which I enjoyed lol)and a cup of "Joe" as well.Nothing but thumbs up to this Mercedes dealer! WELL DONE

tatemotoworx

Nov 29, 2010

Mark Diamond was great to work with he worked hard on and fast on getting me the price and the vehicle I was looking for and came thru rightaway. I definitely will buy more cars from this dealership because of his service and prompt responses on questions I had that made the deal easy.

benzjenn

Nov 26, 2010

The service manager TedHis superior Joe D'giorno8:00 a.m. service appointment took 2.5 hours (customer was waiting)10,000 mile service was supposed to be 1.5 hours, was 2.5 instead with no apologies.When I called to to give feedback, both Ted and Joe were very defensive and not very apologetic, instead telling me we requested additional repairs (we told them about some funny things that were happening with the car and the tech told us he couldn't diagnose anything because they couldn't re-create the problems - so no repairs were made). Joe also claimed the car wash takes time. Keep in mind it is a rainy day (no car wash was necessary). My point is that when quoted 1.5 hours, time to wash the car should be calculated into that. He disagreed. Bottom line, not impressed by the service at Open Road of Bridgewater. The people we met were not friendly. They were not helpful. They did not apologize for the poor service. We will be going to Ray Catena down the road for much better service.

jpanico

Nov 16, 2010

This dealer promised me things and they never made good on them. They promised to fix the paint chips, dents and get floor mats for my car. They promised me the car would be ready for pick up and it was not. The dealer ignored my calls and were rude when I went back for promised repairs. Mercedes Benz customer service said it was the dealerships responsibility and they could not help.

chenju

Apr 16, 2010

Had service in this dealer. when my wife drave the car back, found the car not be washed either inside or outside. filled the feedback in the dealer's web, never let call back for the complaint. had service before, sometimes they forget to fill windshidld liqid.