Used Cars for Sale at Ourisman Chantilly Kia in Chantilly, VA

tpearlv

Oct 18, 2016

The sales person Cristian Turcios was patient and listened to my concerns and needs with good attitude , I have met very rude sales people in the past in other car dealers but Cristian is not pushy he has earned one happy customer.

huangdc

Oct 1, 2016

I was very happy to buy a new Kia Optima from Ourisman Chantilly Kia yesterday. Crystal Mullins-Kerns' team gave me a wonderful price. Caroline Condon even picked me up and drove me to the Ourisman Chantilly Kia. They did not force me to buy what I did not want. Overall, wonderful shopping experience.

Ken Whitaker

Oct 1, 2016

The whole team, David Kim, Andrew White, and Christopher Bell listened to what we wanted and did their best to accommodate our wishes.We are very satisfied with our new purchase!We will definitely do business with them again in the future!Andrew White was very personable and made us feel important. He was also very patient with us and gave us space to consider our decision.Christopher Bell was very attentive to our wants and provided options that made it easy to make a decision.Davis Kim was very helpful and knowledgable of the vehicles and was happy to assist us in any way.Great team!

Kim

Sep 26, 2016

We purchased our first Kia, a Sorento, nearly two years ago and had a great experience with Ben & Billy. We were back again as my sister completed the purchase of her first Kia, a Sportage, and my husband started looking at the Optima knowing he would be in the market for a new car in the spring. Jordan took the time to explain all the features available on the different trim levels and offered a test drive. Then a 2013 Optima caught his eye....after test driving the certified pre-owned Optima, my husband was hooked. Jordan, Andrew, and Chris patiently walked through the offers and options as we debated a trade and purchasing a car far earlier than we had anticipated. Everyone we interacted with was professional, friendly, and knowledgeable. We returned later that day with our trade and my husband drove home his 'new' Optima. Great customer service and fabulous experience! We will be back....

nitro2504

Sep 26, 2016

Let me start off with the last time I had purchased a vehicle. It was 1998, F -150 ( still running strong), paid off in 2003. The wife and kids needed a new car so I begin searching for the right vehicle for my growing family. I had totally forgot what it feels like to have a car payment until I met the guys at Ourisman KIA. They were able to suppress 13 yrs of " No car payment bliss" within 1 hr.( Hahahaha). These guys were professional, knowledgeable, and helpful through out the process, definitely check them out if you plan on buying a vehicle.

nicastro37

Sep 22, 2016

Billy Brown & Brian Whitlow are amazing! Kia Ourisman is the only place I will ever buy/lease a car! I have been working with them for the last 6 years and have purchased/leased 5 cars. They are always able to exceed my expectations! The honesty, integrity and overall commitment to the experience is something I know I will not find anywhere else! I live in Columbus, OH now and drove my Sorento back this week. I called Billy Brown on my way in yesterday, met with them this morning and I just leased a new 2016 Hybrid Optima! They always listen to what I am trying to accomplish, provide me with multiple options and work the deal backwards to fit those requirements.If you are looking to find a place where you know you will always get the best customer service and deals available, look no further! I am a customer for life!!!

ThisJustin

Sep 22, 2016

Went in for a used car. Got shown the new car inventory and was offered a good deal. Sales manager, finance person, and car runners polite, friendly, and made the experience smooth. After purchase check-in was a nice touch as well. They want to make sure you are happy with your purchase, not just get you to purchase then forget about you.

LS579

Sep 19, 2016

This was our first experience with the Ourisman dealership and both my husband and I were very impressed with the level of service we received. From the sales staff to the finance guy it was like dealing with family. A very HAPPY family :)

Bradley Slatten

Sep 12, 2016

This is my second lease of KIA at Ourisman. Mr. Kim as the rest of the staff was GREAT! Really loved my 2013 Optima but moved on to a 2017 Sportage and I'm already in loving the new ride. They made the whole experience pleasant and yes even Fun! I've not always had such experiences getting new cars but will definitely be going back here. Thanks Josh for the tech setup, Ashlee for the financing help and the Christopher Manager have me a 'deal I couldn't refuse'. Kudos guys!

jeff_and_dorothy

Sep 6, 2016

Loved buying our car there this weekend. Unlike the other lots, waling around the dealership felt more like a casual stroll than being a gazelle thrown in with the lions. The staff were courteous, helpful, knowledgeable -- and efficient. They got us in and out with no fuss. Great people. I'd definitely go back.

Yimfeldner05

Sep 4, 2016

It was great to work with the dealership.They were all very professional. Especially we thank Jordan. From the very first visit he had been very friendly and did his best to answer our questions.

Al Grimmig

Sep 1, 2016

We purchased a 2017 KIA Sorento from Ourisman KIA in Chantilly Virginia, on Monday, August 29, 2016. By far this was the most professional, efficient and customer oriented car buying experience in my 65 years. David Kim, our salesman was very knowledgable and attentive and he ensured we found the right vehicle for our needs. Great job David! Chris Bell the Manager was an extremely affable person and made us feel like one of the family without any pressure. His mantra was "He wanted to earn our business" and he worked with us to find a mutually agreeable deal that we were both happy with. Ben Braunstein, the Financial Manager was extremely knowledgable and showed us all the financing options available in a simple and understandable way. By far the trek through all the paperwork was a painless and quick process. The process was facilitated by Ourisman KIA's "Docupad" which enabled us to navigate through all the paperwork electronically and Ben was able to show us the impact of different options instantly. Amazing! Bottom line - we could not be happier with this car buying experience. The Team at Ourisman KIA was truly outstanding and I am recommending them to all my friends. They have earned my business and my respect.

missy94

Aug 21, 2016

Everyone involved with helping me buy this car was extremely helpful, informative, positive, and all in all completely pleasant. This was my first time buying a car at a dealership and this experience has made me love this kia dealership. Fantastic staff and beautiful dealership with great offers.

David Rawlings

Aug 16, 2016

Caroline Condon was very professional and though she is new, will make a very good Salesperson for Ourisman Chantilly KIA! KIA OPIMA is an excellent car and does not have CVT Transmission which seems most cars do. The CVT Transmission gives low mileage, but does not last, proof is in their warrenties. David Rawlings

Geo and

Aug 3, 2016

The best and easiest car purchase ever! Everyone at the dealership was so pleasant and friendly. Honestly we had no intention of buying a car and weren't even looking to buy. Our son and his girlfriend called and asked us to meet them at Ourisman. While they were test driving and going over paperwork, we looked around and fell in love with the Optima. We returned Monday, 8/1 /2016, for a test drive and the rest is history.....Now we have a new Optima in our garage!

George M Murdock

Jul 31, 2016

I took my girlfriend today to the Kia dealership down the road from my house. The sales staff, and management, were very friendly and treated us both like family. They were very knowledgeable about the vehicles we test drove, and all of the options we could add on. The most impressive part is even after we signed all the paperwork, we called with a question and the manager was very quick to get the answer and help us out!

thedonva

Jul 30, 2016

Just picked up a new 2017 Sorento for the wife. I'm not a fan of the car buying process with the haggling involved, luckily none of that was required at Ourisman Kia. I came in to look at the car, was given a price, on the spot, came back a couple days after test driving some other brands and the price did not change. Everything was a breeze from the salesman (David Kim) to the finance manager (Andrew White). Truly the easiest car purchase I've ever made.

wwc

Jul 26, 2016

I returned a leased 2014 Kia Sorento to the Kia Chantilly dealership in early May of 2016. About 3 weeks later, I received a letter dated May 30, 2016 from Kia Motors Finance assessing a $225.00 Excess Wear & Tear charge.The Kia Sorento was turned in 2 weeks early from lease termination with nearly 10,000 unused miles that I paid for. This car has been well taken care of with regular maintenance, car washes, waxes and interior cleaning. I drive the car back and forth to work alone. There are no children in this vehicle. It is used cautiously on the road. I was informed by a Kia representative, the reason for the excess Wear & Tear fee was because of one item, a 6 inch surface scratch that was found and the Kia guidelines will only allow up to 4 inches that would be acceptable. What !?On several occasions I called the Kia finance department to further explain my concern aboutthe excess w&t charges. At one point I was told by a Kia representative, turning this vehicle in with nearly 10,000 unused miles has nothing to do with excess w&t. Really? Common sense says otherwise.This car was left at KIA in exceptional condition. In fact there is (imo) not Excess W&T, there is not even Normal wear & tear - what there is; is LIGHT Wear & Tear. That is a lot closer to the truth than what is being reported. What is not being taken into account is the overall condition and the compensating factors which would totally nullify these excessive charges. A 6" surface scratch is hardly a reason to impose a $ 225.00 excess w&t charge when all factors are properly evaluated with this vehicle.I would be happy to pay Kia charges if they were fair and reflected accurate w&t . That is not the case. I have filed a complaint with the BBB and the Attorney General in Virginia. I consider this vehicle assessment to be unethical and borderline fraud and I'm sure their are many otherconsumers who have also been taken advantage of by these practices.I have disputed this fee and requested that the unwarranted $225 charge be waived. They have not responded to this point.

Alien Green

Jul 14, 2016

We purchase a new Kia Soul for my daughter and Mr. Kim help us a lot. My daughter was very happy when Mr. Kim give his time in connecting her iphone to her new car. Thank you for all your help and being understanding, Mr. Kim. You are the best. Thank you also, Christian.

lobbl

Jul 12, 2016

Mike was very professional and easy to deal with. There was no pressure and allowed us to make our decision an easy one. Chris also was very professional and willing to work with us and made the process extremely easy and efficient. We are extremely happy with our purchase of the 2016 Sedona and they both made purchasing the car exiting and NOT stressful at all.We will be back future purchases and will recommend others to this dealership.

Sarah

Jul 3, 2016

I got Kia Optima LX. I am so surprised because of the quality of the mid size sedan under $25000. I and all my family members love this new car!

Strider55

Jun 29, 2016

Based on past experience with car dealers, my wife and I view a trip to a car dealer to purchase a new car in the same light as a trip to the dentist, with a certain amount of trepidation and distaste. However, we were very pleasantly surprised with our experience at Ourisman Chantilly Kia.Even though they don't participate directly in the USAA Car Buyer program, over a day and a half of negotiation, Michael Ellwood worked with his manager to get us a very reasonable price on a new Sorento SX that came very close to the USAA price on a car we were looking at. So we decided to get the car from Ourisman.Ben Braunstein made the financial and paperwork side of the purchase as simple and painless as we could have hoped.And most importantly, my wife and daughter were thrilled with the new Sorento, especially since it was in Remington Red!Kudos to everyone a Ourisman Chantilly Kia for a very pleasant experience, and hoping that we can stay "in the family" with any future purchases.

M Taylor

Jun 24, 2016

I came to the Kia dealership in Chantilly after looking on there website for a few deals on an Optima. Kia nationally had a great summer on us event.. 5 months no payments 0% yada yada. Came in and was greeted by David Kim right away. Looked at the floor model of the Optima, which in turns out was the one on sale. Anyways, David was great and Chris Bell the manager also helped me. I decided to pull the trigger, but hit a snag with the trade. Waited a day, came back, and they helped me get around it. Long story short, the shopping was fun, easy, and transparent. When I came back Silvia helped close it out and helped as much as she could. No one was pushy, and everyone was helpful.

Clara Ann Smith

Jun 18, 2016

Because Ben did everything that he promise to get me in the car of my choice.Thank you very much for all your help, if anyone that I know wants a Kia I would tell them about you.

DLL1956

May 29, 2016

Purchased 2017 Kia Sportage from David Kim. Mr. Kim was a low key and knowledgeable gentleman. I also had the pleasure of working with Sales Manager Chris Bell and Ryan Phlegar in finance. All could not have been nicer. This is my 12th new car and by far this was the best purchase experience I've ever had!

NRFGoliath

May 29, 2016

My wife and I met Mike Ellwood at a "Touch-A-Truck" event at a local school. Ourisman had a number of vehicles at the event to show off, and to allow kids to climb all over and touch. Mike's friendly demeanor and strong knowledge about the features of the vehicle we were looking at made for an easy interaction. We followed up with Mike at the Dealership the following week. We were out test driving a number of different makes of car that day, and so got to deal with more than a few sales people. Mike Ellwood, and the staff at Ourisman Kia stood out. It was a day of heavy rain and some of the sales people had us walking over half the lot while they tried to find what we were looking for, and it was minivans so they aren't hard to see. Mike and his team showed us what we wanted to see and then suggested we retreat to the dry showroom to look at a display vehicle more closely. I returned alone later in the following week to discuss financing options with Mike and the Finance department. We reviewed buying and leasing, and Kia was offering some great incentives on the leasing of the Sedona Minivan so I moved forward with pricing. I spoke with Mike about the trim level and technology package for the Minivan and was initially disappointed that what we were looking for was only in stock in Black or White. Neither color which suited us very well. It was then than Chris Bell the Sales Manager entered the picture. He and Mike reviewed and discussed with me again the options that were important, and then they made a suggestion. While I was looking at the Limited model, the SX model had all of the features I was looking for except for the dual sunroofs, which I must admit were more a cool novelty than a necessity. Even down to the heated steering wheel and surround view cameras, all was still in the tech package on the SX. Oh and did I mention that the price was thousands (yeah I know) less? Mike and Chris carefully detailed the capabilities for me, and they down-sold me. To a vehicle that better fit my needs. It was a great experience, and when Mike and Chris worked on the price they showed me, and I confirmed that I was getting a very good deal, which makes the whole experience better still. I worked with Ben Braunstein initially in Finance on the lease and service options. Very personable and friendly and helped through all of the jargon, and the systems at Ourisman are on what's called DocuPad, its very cool and it is very easy to see and read all of the fine print as you can ZOOM IN. I was there Tuesday when the team showed me the new model and we went deep on the finance review. Then I wanted to leave. To do research and review the decision with my family. And as anyone who has bought a car knows most dealers will do almost anything to keep you from leaving without a new car. Mike, Chris, and Ben did work to get me to the point of signing (it wasn't in the cards that day), but they did it with a deft touch that never felt "Hard". No disappearing "let me talk to my manager" foolishness. No histrionics, no drama. They made their best offer, and I held to my "I'll be back" stance, and they wished me well. I set a follow up appointment for Friday, Mike confirmed Thursday night and that was that. I returned Friday with my wife and we closed the deal in just a couple of hours. All documents signed and our new Sedona detailed and ready to go. On the final day I worked with Christian and Jordan Owens as Mike was on his ONE day off before the Memorial Day rush, and finished our financing with Ryan Phlegar who was great and made sure everything was 100% correct. I know this has been long, but the experience was very VERY positive at Ourisman Chantilly Kia and I can not more emphatically endorse Mike Ellwood and Chris Bell and really the whole team. A great experience.

My_Car

May 16, 2016

Mr. J.D. Alasin, a Kia sales associate, was very knowledgeable, courteous, kind, and very quick with intelligent responses to my questions. He impressed me with the quality customer care that was imparted to us. I recommend J.D. to any one who needs to know the details and inner workings of a Kia. His vast experience it about cars and in particular a Kia is invaluable especially when it comes to selling one which he is a natural at. Ms. Ashlee Reynolds, a Kia sales associate at Kia, was also very courteous and knowledgeable about the Kia car that I was interested in purchasing. I was particularly impressed with how she interacted with us as new customers to the Kia cars since we had several Toyota cars. It was difficult to make the switch from having a Toyota for many years to buying a Kia, but I did it and I am very pleased so far with my Kia Sportage. It runs well and it comes with much more features than a Toyota for much less money. I have a bronze color which is also quite unique.

laydhazel

Apr 3, 2016

The Staff at this Ourisman Chantilly Kia was Awesome, From the time my Son and I drive on the lot the salesman Jordan was ready to Help. Very Polite and Patience. We test drove 2 cars and I was in Love with the Sportage. Jordan kept a smile on his face all the time. He did everything to make sure we was comfortable while waiting. Ryan the finance Manager was Awesome as well. He came in on the middle of the deal and made sure we was please. Wonderful conversation during the whole time. These Guys was Excellent and I will recommend to everyone looking to Buy. Excellent Service to Manager Bryan as Well for his hard work in making sure I drove off Happy.

Fathom Kia Plus Buyer

Mar 30, 2016

When I arrived, Gus was outside to great me with a warm smile and hand shake. The email quotes were handed over and the process began. Several dealers had made poor comments about Ourisman so I went prepared. It was a perfect experience from beginning to the very late end. Huge thanks to Gus who stayed into the wee hours of the evening and helping me with moving my belongings from the trade in, putting the plates on my car, being a gentleman, offering drinks, and loads of patience. Not once did he make me feel pressured and when asked his opinion he shared honestly. Then there was Ryan who was extremely efficient, patient, and kind explaining all my details at length. Honestly this was my very best car buying experience ever. I had my price in mind at arrival and was able to meet my goals without suffering through the process. Let me say it again "BEST BUYING EXPERIENCE".

Kia

Mar 28, 2016

I bought Kia Sorento in 2012. I was very happy w/ my car. However when my lease ended, I returned my car on time and as expected. Kia charged me $400 disposition fee. Very disappointed.

Michael O

Mar 27, 2016

I have been purchasing and leasing new vehicles for over 40 years in NOVA, and these guys are the best I've seen. Everyone was helpful, from my 'Team' of salesmen, Marc Gold and Jordan Owens, to the Sales Manager, Bryan Whitlow and the Finance Manager, Ryan Phlegar. All are consummate professionals with great attitudes and a can and will do spirit. My greatest kudos to Jordan Owens who was able to get me through the financing and delivery process in under an hour! Added to that, is the fact he gave me a real "Education" in the workings of my new Sedona SXL. I couldn't be happier with Jordan, Marc, Bryan and Ryan. I highly recommend you see them first, as price and professionalism count for so much in this industry. You won't be disappointed.

MyKia2016

Feb 27, 2016

I found the best car on the market for my growing family. My fiance and myself went to ourisman to look at the new Kia Sportage which has a full 5 star safety review but was a little out of our price range. My credit wasn't perfect but they worked with us and got us into a brand new 2016 Kia Soul. Our Salesperson Jordan Owens was absolutely one of the nicest guys I've met, he went above and beyond to help us out and I believe he did absolutely everything he could do for us. Thank your Jordan and thank you Ourisan Chantilly Kia we love our new car!

optima1.6

Feb 25, 2016

I came to ourisman kia already knowing what car I wanted, and a ballpark estimate of how much I could spend each month on said car. I worked with Jordan Owens and he made the deal as smooth as possible. He was polite and timely and answered every question I had for him regarding the car/leasing options; etc. Chris Bell was our sales manager, which worked out very well because when the deal was all said and done, I was at least 25 dollars under what I wanted to be at, considering the lease terms. I would certainly recommend working with Jordan especially if you are a first time car buyer/leaser because he is very rational and didn't pressure me into anything at any point. He was knowledgable about the product he is selling and went above and beyond to make sure I was satisfied with my final decision.

mpayne3

Feb 23, 2016

My wife and I were referred to Ourisman Kia by our close family friends. We wanted a comfortable, reliable newer model car. Our family friends had purchased a Kia Cadenza earlier in the year and it piqued our interest. The information we gathered prior to visiting was on-par with how our visit went. Christian Turcios was a very friendly, knowledgeable salesperson that showed us everything we wanted. Billy Brown was exceptional in allowing Christian to handle our experience and provided necessary information as needed. After test driving a few models, we settled on the Cadenza. Billy and Christian together provided unparalled service in maintaining a positive, informative experience, and while maximizing the financial options that best suited our needs. Ben Braunstein was very efficient and clear during the financial process, as well.

lovemynewforte

Feb 22, 2016

I was hesitant at first to even look at a new car as I had just purchased my 2015 Kia Forte from Ourisman in November of 2014 so I didnt really need a new car however, after working with the team at Ourisman Chantilly Kia I knew that I was making the right choice in moving forward on the purchase of my 2016 Kia Forte. Immediately upon walking in the door I was greeted by Chris Bell who paged my salesman JD Alasin to the front for prompt assistance. I had test driven the car the day before and JD knew I was just trying to justify to myself the necessity for a new car since my current vehicle was still fairly new. JD was incredibly patient in working with me answering all of my questions efficiently and with a plethora of knowledge on the new Fortes. JD consulted with the GM Billy Brown throughout every aspect of my deal start to finish to ensure I was 100% satisfied during the entire deal. Paperwork with JD was smooth and effortless and before I knew it we were in the finance office working with Ryan Phelgar. Ryan made what is typically the most exhausting/frustrating part of buying a car incredibly simple and quick. He was very organized and knew exactly what he was doing step by step. My car was thoroughly cleaned and ready to go for me long before I was done finalizing paperwork. I would recommend to anyone that needs to purchase a new car that they visit Ourisman Chantilly Kia for their needs. The staff is incredibly friendly, helpful, knowledgeable and easy to work with. Thank you all so very much for all of your assistance!

David A

Feb 14, 2016

I got bitten by the Kia bug from my first purchase back in 2012 when I bought a 2013 Optima from David Kim at Ourisman. I've been back 3 times now with my latest purchase last Friday of a Cadenza. I'm a big Kia fan - my extended family now owns 6 Kias thanks to our suggestions. And I'm a big fan of this Ourisman dealership. In each of my 3 experiences here, they have been solid and honest partners. I've never felt pressured, always felt respected, and have left the dealership feeling good about the deal I got. There are other Kia dealerships closer to my house, but I buy from Ourisman because they have a better selection and they make the car buying process easy and enjoyable. As long as Kia keeps building great quality cars at affordable prices, I'll be buying my cars here.

Adam

Feb 13, 2016

My wife and I reciently purchased a preowned Kia Sorento. I called the dealership and expressed the vehicle I was interested in. JD promptly called me back and answered all of my questions. He also returned calls and emails as further questions arrived. A few days later, we decided to purchase the vehicle which meant a drive from Richmond to Chantilly. We arrived later then planned and Alex Kresin greeted us. We looked at the vehicle and decided to get a hotel for the night and finish in the morning due to having a 2 year old with us. The next day, Alex greeted us again, as well as JD.Jennifer in Finance was wonderful to deal with as well. She helped contact my bank for the payoff information and was very pleasant to deal with.Thank you Billy Brown for an outstanding deal on the vehicle and all of your assistance!

John Chenard

Feb 13, 2016

During my lease/buy decision process, I had contact with a number of local dealers. Chantilly Kiastaff wise wise enough to let the new Optima sell itself. Chris Bell was patient, knowledgeable, andhonest in explaining new features and recommendations, while the staff was there to help me, withoutthe pressure that other dealers were exerting. I am very satisfied with my choice of car and dealer.

wcho

Feb 8, 2016

Recently purchased 2016 Kia Sorento.John Sicot was a very helpful sale man during my visit to Ourisman Chantilly Kia.David Kim explained very knowledgable about our Sorento.Thanks to John and David for the great experience.

maef82

Feb 6, 2016

Jordan has been great !! his manners and great costumer service made my deal in the car so easy and simple. He understood my situation and help me find ways to have a good deal with no pressure and with all the time to consider. I am the 4 person who got an awesome service in my family and JORDAN is the right guy to talk to if you ever need help. I am super happy with my car and the service i've received from Jordan and KIA dealership. definitely an experience of a life time .

SudeepDev

Feb 5, 2016

It was a great experience dealing with Mr. John. He helped me and my wife in getting the right car for us looking at all the aspects like budget, etc. He is a very friendly and helpful man. I would definitely look forward to work with him again.

belljimp

Feb 4, 2016

I'm an old man pushing 70. I've been fortunate to have purchased dozens of new cars over my lifetime. As I drove off the lot today in my 2016 Sorrento it didn't feel like I just finished a "buying ordeal". I felt good about my car. I felt good about the deal I got. I felt good about the smart, friendly staff that helped me. If anyone is looking for a no stress, no hassle new car purchase, just drive to Chantilly and ask for Billy the GM, or Ryan store manager, or Gus on the sales floor or Chandra if finance. I don't work for Ourisman nor do I have any family employed there. Today was the first I ever walked into their dealership. It won't be the last. I got the exact car I wanted at a very competitive price and drove away with a big smile on my face. Stop dreading that new car purchase. Just go buy your next car from Ourisman Chantilly Kia and know with confident that you got the best deal in 200 miles.Jim Bell

Bld120

Feb 3, 2016

David Kim and Chris Bell already had vehicles ready for us to look at that met our criteria. We easily made a choice of a 2014 Kia Sorento that matched everything we were looking for and at a price in our budget. Chris got us a great deal and Jennifer helped us get a get loan. She also made the financial process painless and easy. We couldn't be any happier with the purchase we made. I definitely recommend anyone who is looking for either a new or used car to go see Ourisman Chantilly Kia!!!

sand2016

Jan 31, 2016

Jist walked out with a Kia Sportage. So far so good! Alex Kresin was my sales person and he's great. Wasn't pushy at all!! Thanks Alex. Also Ben did a great job:)

tishfew

Jan 29, 2016

John and Jennifer were a great 1-2 punch and made sure to give all of the detailed information most buyers miss until they are in need. Top Notch Customer Service!Thank you for your help and for being so approachable.

ScoRock

Jan 26, 2016

From my initial stroll through the door of the showroom (after researching the crap out of the car, dealer and people on-line), to the delivery of my 2015 Kia Optima EX...hand driven to my residence 20 miles away...THE BEST car searching and purchasing experience I've ever had. Parker Bain, Chris Bell and Ryan Phlegar make up and incredible team. The three-headed monster was anything but! It was 10 days between my test drive and taking delivery. Not from negotiating, but from their patience when I said, "I'd like to think about." And that's exactly what they let me do.I've been in sales for over 15 years...I get it. I understand how the whole ball of wax works. I'd hire these three gentlemen in a heartbeat for my company. Parker Bain met me with, "All I want is the best for you." Chris Bell introduced himself with, "We'll get you where you need to be." And Ryan Phlegar had me at, "Hello." Coolest finance dude I've ever met!And at the end, on a Monday night at 7pm, Parker said, "I'll grab a few guys and we'll follow you home with the new car so you aren't inconvenienced in having to make a special trip back here." How bada** is that!!? So before I rolled out, as a new Kia family member, I struck the mini Zildjian gong (and as a life long drummer, THAT was the cherry on top) to the cheer of the crowd, and dropped the mic.Please, if you've ever considered a Kia, you MUST go to Ourisman Chantilly Kia. If you're disappointed when you leave, you might not have met my three-headed monster of awesome...or perhaps you weren't open minded and were trying to SELL them.

riannah2016

Jan 14, 2016

I just recently purchased my SECOND car from Ourisman Kia. After explaining that my car was totaled and was very much on a budget but needed a reliable car, Chris Bell and Jordan Owens were incredibly helpful from the beginning of the search until leaving with a new car. What was supposed to be a quick signing of the papers turned into almost four hours of work because of an error on my part. Chris and Jordan were there making sure everything was taken care of and that I knew I was going to be taken care of for the entire process. Jennifer Moccaldi also had a great amount of patience while helping through all the paperwork. I live an hour away from this dealership and it will absolutely be my first choice if I ever need a car again. I am very grateful to have found a dealership that makes the process of getting a new car relaxing and easy. I will always recommend Ourisman Kia to anyone in search of a new vehicle.

jen_milla

Dec 30, 2015

I recently leased a 2015 Kia Optima and received the BEST customer service from Jordan Owens, Chris Bell, and Ben Braunstein! Jordan was extremely knowledgeable, patient, and professional. The team took the time to answer all my questions and concerns and did not pressure me into making a decision I wasn't fully comfortable with. I would highly recommend this Ourisman Chantilly Kia!

Yen

Dec 30, 2015

David Kim was wonderful! Very attentive and understood what we were looking for. He didn't pressure sale and showed us exactly what we were looking for. Chris the GSM was AWESOME! Cutting to the chase and working with us on what we were looking for in regards to payments. They both went above and beyond to make us feel valued and important. I will definitely be recommending this dealership to all our friends and family.

moorekia2015

Dec 27, 2015

From the moment we first called looking for a specific car, to the moment we left the lot in our new Kia, we treated with professionalism and respect. No tricks to to get us into a car we didn't want, or pressure to accept what we didn't need. Because of the special situation we faced; everyone, including John Sicot, Sylvia Aviles, and Ben Braunstein worked with us to meet our needs.When the unexpected happened just as were about to take delivery, mechanical failure of the vehicle we were planning to buy, everyone went out of their way to make it right; and make us happy.

Mshk0825

Dec 23, 2015

We went to go trade in my kia sedona, the previous cars have been purchased from the same dealership. When we walked in I knew exactly what I wanted and they took me directly to exactly what I asked for didn't try to sell me something else. Once we did our test drive we talked numbers and it wasn't where I wanted to be but they tried to work with me. But on that day my son wasn't feeling well so we left and told them that I would return the next day. On the next day Billy Brown the GM took time out of his busy day to call me and ask me how my son was doing, that was amazing for me because my family is important to me and he made my family important. When I got to the dealership Chris was waiting for me and we went right to work right where we left off the previous day. We closed the deal and we were on our way, then my wife spotred the new 2016 kia sorento. Here we go again they made my wife feel special they walked her through the new options and changes before you know it we were processing papers for our second car. They made everything so simple and easy for us. Ryan in financing was awesome had everything ready for us and walked us through all the terms. By the way my son's arm was broken and everyone at the dealership signed his cast. He was so excited, Kristen was awesome she got everything setup in both of the cars for from floor mats, Bluetooth, and he made son feel so good cause he wanted to go with her and she took him with her. Overall it was the best experience we have every had purchasing a car. Thank you so much we will be back.

My car

Dec 17, 2015

I went to Ourisman Kia of Chantilly and Alex immediately greeted me. He was very helpful when I told him I prefer to ask questions rather than just be told what somebody wants need to know about a car. He didn't take offense he said OK just asking what you want no questions I'll tell you which one I know. This was his attitude throughout the entire process. I ended up repeating the test drive several times with different family members so I could get their opinion too, and this did not seem to bother him in the least. I did not feel rushed he was courteous professional and extremely knowledgeable about the cars. When I decided to buy the Kia the whole sales team was professional. I would recommend this Kia dealership Chris and Alex and everyone else who dealt with me made this a pleasant experience. I never felt condescended to I never felt as if I was taking up too much of their time or being difficult no matter how many questions I asked. I ended up actually enjoying buying my car.

atoth003

Dec 6, 2015

Ourisman was a great experience! They were able to find the perfect car for me extremely quickly! The process was quick and easy and I would highly recommend this dealership!

rnickens09

Nov 30, 2015

I went on Black Friday around 10am. Great experience. Very helpful. Everybody was so nice and kind. Checked up on us frequently. At no point did I feel forgotten which has happen at other dealerships. Very happy with Ourisman Chantilly Kia. They helped any way possible and walked out with a 2015 Kia Optima LX Black - Beautiful! I will be going back for my next car for sure.P.S. Had hamburgers and hot dogs cant go wrong with food either. Made the time go by so much faster.

amanda4221

Nov 23, 2015

Ourisman was a fantastic experience! They worked very hard to get us out of a very terrible deal another dealership conned us into. We got a better car and a great deal!

Arlene

Nov 23, 2015

I'm a returning customer, this is my 2nd Kia Soul that I bought from Ourisman Chantilly dealership. I was so satisfied with my first 2011 " Soul", I bought a 2015 again with the same salesperson. David Kim showed me the new car and briefed me with what the newer Soul has in store for me. Everybody was so helpful.

Rob Kuz

Nov 20, 2015

On my drive home last night from the dealership with my new 2016 Sportage SX, I was talking with a family member about the experience with KIA. I was laughing because it is rare that I would be so happy about spending this amount of money. I have to say though, the experience of working with Chantilly Kia was a really wonderful one.From the moment I arrived until I rang the gong, I felt like someone that actually mattered. That unfortunately doesn't always occur with car dealers. The car was waiting as promised by Crystal right on time, Garrett was incredibly informed about the car and he did a great job communicating to me in a way that screamed integrity. I deal with people all the time at my job and its always easy to tell when someone doesn't believe what they are saying. Garrett believes in what he sells and that comes across very clearly.The way the transaction was handled with my wife and small child also raised you all up above other dealerships. People went out of their way to ensure that she could get the baby home as quickly as possible and when I saw folks bringing paperwork out to her in the car in the rain, it further justified my decision to do business with you all. You should all be very proud of the job you do. You do it very well

JCWilliams

Nov 17, 2015

The salesman wasn't pushy but was knowledgeable of my new KIA Sportage from top to bottom. This is my second KIA purchase and this experience would make me buy a third. I will highly recommend this dealer to my friends and family.

Wvmouser

Nov 11, 2015

Hats off to Alex Kresin and Billy Brown at Ourisman Kia. It was a pleasure doing business with them. Great Price and great customer service. Fair on the trade in and I was in and out in no time.

jmwells105

Nov 8, 2015

I am so pleased that my fiance and I chose to visit Chantilly Kia. I first spoke to Crystal over the phone. She was extremely pleasant and set me up quickly with an appointment. When we arrived, we were immediately helped by David and Chris. They were both very kind and helpful. Working with Chris was amazing. He actually LISTENED to what we were interested in, and helped us to understand all of our options. Chris was not pushy in any way. He worked with our budget and went above and beyond to make sure that we were comfortable with all of the information, We worked with Ben to finalize our paperwork, and appreciated that he was thorough, yet quick. No one wants to sign paperwork all night! David helped us to understand the various parts of our new car, hooked up our blue tooth, and went on multiple test drives with us. He even let me honk the horn as much as I liked. :) Also, they were all extremely patient with our questions. We didn't go into Kia 100% set on walking away with a new car. I have been a Honda owner my entire life. We were simply browsing, and looking into our options. However, after working with these wonderful gentlemen, and getting such a reasonable deal, we could not be more pleased with our choice to lease with Kia. Thank you all!

Gursher

Nov 6, 2015

I feel pleasant atmosphere in showroom and staff was very nice. I met John sicot and bengmin . Mr. John shown us nice deals and also communicate in a friendly manner.

Sarahnewcar

Nov 4, 2015

Recently purchaed Kia Sorento from Ourisman Kia Chantilly, it was the most valuable experience. All staffs were very helpful, especially thank you to John Sicot who guided me through entire process. Thank you.

Davidmolash

Oct 27, 2015

The staff at Ourisman Kia are outstanding. I pulled up to the front door and was immediately helped by David Kim. He was so knowledgeable and courteous. I enjoyed my time at the dealership waiting for my new 2016 Sedona. The rest of the team quickly processed my paperwork looking for the best interest rate for me and got set with with the purchase price I was looking for! As far as the Sedona, I love it. Thanks Kia!

Matt

Oct 25, 2015

Just wanted to say thanks to all those who helped my wife and I on Saturday. Everyone was very friendly, accommodating and a pleasure to deal with. At no point did we feel like we were being hustled. Our experience was quite the opposite. Thanks to Billy, David, Chris and Ben for the great experience. We love the new Sorento and look forward to a lasting relationship with Ourisman Kia in Chantilly. Matt

Peter Allen

Oct 25, 2015

This was my first time buying a new car from a dealership and the team at Ourisman made it a great experience. Billy, Chris, Jen, and Esthephani made me feel like I was in good hands right from the start. They walked me through the process in detail and helped me drive off in a brand new car at a fantastic price. I could not be more happy with my experience or my new Kia Optima! Thank you all so much!

RFMowery

Oct 25, 2015

Marc Gold was a very helpful sale man during my visit to this Kia dealership. I drove off the lot in my new Kia Optima and I am very pleased with my purchase. There were able to show me everything that I was looking for as well as work with me to meet my financial needs. I would recommend this dealership to my family and friends. Great job!

jaycee

Oct 22, 2015

My sales associate was great. A little ill-informed so do your own research, but very pleasant to deal with. I feel fairly comfortable when dealing directly with her. Unfortunately when all was said and done the price I paid for my 2015 Kia Optima wasn't competitive. The sales rep & I settled on a reasonable out the door price that should've included all fees but my paperwork begs to differ. Also, features I expected to be included in the vehicle are not there, which is disappointing every time I drive. However, here are the 2 major issues:The trade in value of my car was ridiculously low. I was desperate for a new car and went with it (amateur mistake). We're talking nearly $1000 lower than the lowest KBB price due to some mechanical error. I had my car inspected at both a Ford Dealership and private mechanic so I know it was exaggerated. I was told they would call me to schedule my window tint and have the door handles replaced. They mentioned the handles had been upgraded, so no big deal. I never received a call and had to contact them. When I go back a week later the mechanic casually mentions that the handles need to be replaced because they are defective. On top of that, nobody ever ordered the handles so they'll call me to schedule a second appt--this was over 1 week ago and still no call. Are you kidding me?! I emailed them requesting for a survey to document my experience and never received a response. Their prices just aren't good enough to deal with the sloppy service.

Austinc1989

Oct 19, 2015

Everyone at the Ourisman Chantilly Kia from the moment I walked into the door were warm and welcoming. Jeff Hoyt was very helpful guiding me through the process with it being my first car purchase. I couldn't have asked for a better group of people to work with during the process. It was also a pleasure to work with Alex Kresin as well. Alex understood exactly what I was looking for in a car. After taking a couple cars out for test drives he showed me all the perks that came with the Kia Optima which led me to my decision. I couldn't have asked for a better sales consultant because he knows what he is talking about when it comes to cars. He also taught me that my last name is pronounced differently haha. Thank you once again to the entire Ourisman Chantilly Kia staff. Without any of them, my experience would not have been as smooth or as memorable as this. You have made my first car buying experience one to never forget.

dalordiscomn

Oct 17, 2015

I was so comfortable because of Farooq Mohammad, he was very polite, professional and he showed me that he would go the extra mile to find the van I was looking for. He filed my tank with gas, he programed , sync my phone, he just amazed us with his attention to our needs. Thanks to his care we brought with Ourisman.

Tom A

Oct 13, 2015

Christopher Bell, Michael Elwood, and Ryan Phlegar provided me with great service in assisting to with the selection of the auto I purchased. I am thus far very happy with the Kia Forte I purchased.

hanamartt

Oct 3, 2015

In my search for a vehicle, I visited several dealerships and read a lot about what i wanted. I had a terrible experience with one particular dealership which I have already sent my review on.But Ourisman Chantilly Kia staff not even knowing what I had gone through, but sticking to their promise of customer service excellence went above and beyond to make sure I was comfortable all the way through the process.I had an awesome experience starting from the moment I made the phone call thru out all the process. I will definitely recommend potential buyers to check them out.Thank you to:Esthephani Angel, Jeff Hoyt and Silvia Avilcs.

Montana girl

Sep 28, 2015

Jordan and Erin were great to deal with. Jordan was thorough and very kind. Erin came up with a good financial option for us. Would recommend Ourisman Chantilly KIA

PappaRod

Sep 28, 2015

The sales team of Jordan Owens and Mike Ellwood conducted themselves professionally and got us through our purchase of a new Forte in record time.

ClotsKia

Sep 24, 2015

We worked with Marc Gold, sales associate, on the test drive and purchase of our new Kia Sorento. The experience throughout was characterized by respect, professionalism and courtesy. Our car-shopping experiences at other dealers wasn't always this well handled by the staff. Chris Bell, the Sales Manager, went out of his way to earn our business, yet showed integrity and respect in the heat of our negotiations. I am pleased with the way we have been treated and highly recommend Ourisman Chantilly KIA.

mcwhite725

Sep 23, 2015

Hi - we now have leased 2 cars from this location and have never been dissatisfied with the service we have gotten from them. This time we dealt with 4 people, all great, professional and easy to deal with: Ben Braunstein, Marc Gold, Chris Bell & Erin Hobson. They made sure we had all our questions resolved, and that we left completely happy and ready to enjoy our new Kia. This place is great, and other dealerships could learn a lot from how well they treat their customers here.

glf2015

Sep 20, 2015

Just purchased a new Kia Sportage from Jordan Owens. He was extremely helpful and patient. Very knowledgeable, listened to our needs and followed through with our requests. After the sale, was where the patience came in as he showed us how to use the Bluetooth, navigation and other electronic functions of the vehicle. Chris Bell was there as needed, greeted us with his BIG smile and answered all our questions. Never too busy. Have to mention Erin Hobson as she was quick and efficient on the paperwork. Thank you all.

kimmieeekim

Sep 13, 2015

I originally purchased my Kia Soul a few years ago from this dealership, and when it was time for an upgrade - I went back to the same dealership because I knew I would receive nothing less than spectacular service. I was right! When my husband I walked in the door, Ryan (our original Sales Consultant - now in Finance) immediately remembered us from YEARS ago! Our new Sales Consultant Ben was amazing, and he took care of us! It was another great experience - especially since we got to work with both Ben and Ryan. I am extremely happy with my purchase, and yet again - impressed with the service I received. Thank you Ben and Ryan! I only have wonderful things to say about the both of you, and will be recommending you both to anyone interested in a Kia. :)

John H

Sep 9, 2015

Ashley Smith and Farooq Mohammed are phenomenal salespeople - I could not be more pleased with their level of customer service and thorough demonstration of the cars that they sell. We ended up purchasing a new Kia Sorento and are extremely satisfied with how our entire purchasing experience went. We had the pleasure of interacting with both salespeople over the 3 days we spent there, and they both went over all of the features head-to-toe and top-to-bottom - their product knowledge was incredible. I would highly recommend anyone visit them if they are in the market for a new Kia (or Toyota, as Ashley is now working at Ourisman Toyota within walking distance from there and can sell both). You will not be disappointed: I would give an A+ to this wonderful staff and our extremely pleasant sales experience at this dealership!

Jim

Sep 5, 2015

Everyone at Ourisman Kia gets an A+. Our visit to this dealership was a great shopping experience. Jordan Owen, our salesperson, went above and beyond expectations! Sylvia Aviles is a true professional, closing the deal with a smile! Thanks for everything

sefarran

Sep 2, 2015

So I had a great experience working with the Team at Ourisman KIA. From Sales to Finance I felt good about the entire process. I usually dread the shopping for new vehicles but this time it was different. I actually felt like it was a partnership between myself and the dealership to get this deal done. In the end, I think we both felt like we had a fair agreement and all were happy.I will definitely be shopping at Ourisman in the years to come!

Steve & Sheryl

Sep 1, 2015

My wife and I bought a beautiful 2016 Kia Sportage at Ourisman Chantilly Kia this past weekend (August, 2016). I don't often write reviews and have an aversion to car dealerships. However, our experience at Ourisman Kia was so perfect that I thought I'd write about as a way of thanking them for a great deal and really nice car buying experience. Central to the deal was Jordan Owens, our salesman, an honest young man who took every opportunity to go out of his way to help us. Jordan is extremely knowledgeable when it comes to Kias and he took time to share his wealth of knowledge about the Sportage and Sorento. He never pressured or rushed us and we felt very comfortable buying a car from him. He gave us a great deal and patiently answered the many questions we had. Everyone at Ourisman's was great. Jordans best friend since childhood, Ryan, prepared all of the legal and registration documents and was also the perfect young gentleman to work with. I cant recommend Ourisman enough, especially Jordan, the nicest car salesman weve ever met.

Avra

Aug 26, 2015

They help buyers a lot, and they were very patient with us. Alex spends more than 4 hours, and explained everything very clearly. Thank you very much.

Rick Wasser

Aug 18, 2015

As one who detests the whole new car buying game, I was pleasantly surprised at the professionalism and lack of usual games played by many dealers. I told them what I wanted and how much I was willing to pay. Despite an early stalemate on negotiations, we worked through it--again, without the usual BS so common at many dealers--and made the deal. David Kim is an exceptionally skilled salesman, Chris Bell and Billy Brown consummate professionals and Erin Hobson an absolute delight. This is my new dealer for life!

newkiaowner

Aug 3, 2015

My wife and I walked into the dealership really late and we were met by Farooq. He was so courteous and treated us kindly even though it was so late. He helped me find a car within my budget. It was probably the best car buying experience I've had. I will definitely buy my next car from Farooq.

Reinalyn

Aug 2, 2015

What an amazing experience! This is by far the best experience I have ever had purchasing a vehicle. From the top notch customer base service from Marcel Okere and Erin Hobsm, to the ease of obtaining financing and even getting my new vehicle registered and getting the plates put on, I could not have asked for anything more. They even showed me how to pair my phone with the Bluetooth so that I didn't have to figure it out myself. If you are thinking about buying a car here, do not hesitate!

OptimaTurbo

Jul 28, 2015

Had an amazing stress-free buying experience this past weekend at Ourisman Kia Chantilly thanks in large measure to our Ben Braunstein. We first met our saleman, Ben Braunstein, last fall when we were just testing the waters and looking to get information about Kia's vehicles. We've always purchased Ford and Chevrolet so we needed to become comfortable with Kia. Based on the great experience we had last fall talking with Ben we came back to see him this past weekend to do a deal. Sure enough he was still at Ourisman Kia, which tells you a lot about the dealership right there when salespeople stay around, and he was just as attentive and helpful as when we met him last fall. He took his time with us, spent an entire afternoon showing us a variety of makes and models and made the buying experience the most pleasurable I've ever experienced. Ben and Finance Manager Emmad Sherdel took the time to show us a variety of financing options and ensured we got a great deal and payment we could feel comfortable with. I can't say enough positive things about Ben. Go visit Ben and I know you'll have a fantastic experience too!

Dalewilt89

Jul 28, 2015

Ashley smith is one heck of a sales woman, she's got a fun personality, and a lot of knowledge about the cars she sells. She helped me really get to know my car from day one. I felt like I was talking to a family member with her. Absolutely going to recommend to all my friends. Ashley Smith for the win!!!

KerrieJ

Jul 21, 2015

I have owned my 2012 Kia Sorento for 3 yrs now and I drive 72 miles one way to work daily. I have always had a great experience with the folks at Ourisman Kia in Chantilly. This time, I called and really was not sure about trading in my Sorento. Ryan answered and we chatted about what I would like to do...a possible trade-in for the new Sorento. If it wasn't going to work out, I was fine with that because my 2012 was still going strong. Well Ryan was very helpful. He sent me an email listing the price of the new 2016. He also gave me the trade-in value range of my 2012....all before I even came in to meet him.With my busy schedule, this was perfect because I had a chance to think more about it before even going in to talk face to face. Once I got in the door, Ryan was ready to get my 2012 appraisal done to see where we were going to be. That was pretty quick and he then spoke to me more about the 2016 vehicle. He had me speak to Erin the finance officer. Erin was fantastic. Very easy to work with and she made the whole experience very calm and we had fun talking. Billy the sales manager is also very helpful and made both my experiences very easy. He is quick with a smile and help if we need it when I have come in for services on my 2012 as well. I recommend Ryan,Erin and Billy to get you a great deal and make the experience very easy.

DDF

Jul 18, 2015

I didn't want to buy a car, but I was in accident last week and my car was totaled - so I was forced into purchasing a car. I wasn't looking forward to getting a new car. I didn't know if I wanted to buy preowned, new or lease a car. It had been so long since I went car shopping. I was bracing myself for the worst. But to my surprise, from my first email from Ben Braunstein to when I walked through the showroom door, I was treated with respect and with a genuine focus on getting me the type of vehicle that I wanted. Ben is very knowledgeable and went above and beyond in helping me to choose a car, explaining every model's features. There was no pressure, I really appreciate that. I had been to two other dealerships this week and was not impressed. This dealership is different - in the best way possible. Financing was made simple and easy. Ms. Aviles was extremely helpful in getting me the payment I wanted and quickly. I am very happy with the entire experience and will definitely recommend Ourisman Chantilly Kia to others.

Samuel

Jul 13, 2015

Walked in from a long day of car hunting, as this was going to be my first car, I wanted to make sure I got what I could handle but still enjoy. Throughout the day, went through many dealers who couldn't care less whether I left content or happy. The minute I met Mr. David Curry though, I knew that I was going to be taken care of. Walked and talked with me about many different things, made sure I was happy with my purchase and did whatever he could to make sure my first car experience was top of the line, and he sure succeeded. Thank you to Silvia Aviles and Christopher Bell as well for being so patient during the financing end of the purchase. All in all, excellent customer service and I absolutely love my new Kia Soul!I definitely give this place a 15/10, would recommend to anyone and everyone.

pfm

Jul 10, 2015

i have gotta say my experience with Ben Braunstein at Oursiman Kia was a pleasure. Professional, knowledgable and was never pushy. walked me through everything step by step.i always felt at ease. in addition Emmadd Sherdel was also a pleasure to work with and frankly went above and beyond to get me a good deal. ill recommend this dealership 24, 7 and twice on Sundays:) as well as Ben and Emmadto friends and familykind Regards,Patrick Moran

shelley2287

Jul 8, 2015

I really appreciated all the assistance of everyone who worked with me in buying my first new car. The atmosphere was very relaxed and non-hassling. Ryan went above and beyond my expectations in his assistance in helping me choose which car I chose. Emmad helped to clarify a lot of holes I had in my limited knowledge of finance. I appreciate how at ease I felt in going through this process. Would recommend this dealership for my family and friends.Thank you.

Ravens4Life

Jul 7, 2015

I have been searching for a KIA for about 2 months. Each of the dealers I was working with played the 'pricing' game of offering an Internet Price that I didn't qualify for (even though I was told I was OK in terms of Internet pricing). Got tired of the games. Found Ourisman by accident. Their Internet price did not include rebates that I don't qualify for. Their Internet price was the lowest in time. So I purchase a Soul! w/Sun & Sound package that was cheaper than a base Soul!. Ryan Phlegar and Erin Hobson were great. BTW: I drove 50+ miles to get a car. A nearby dealer had the same exact car for sale. They told me that Ourisman price was higher than theirs. When I ran the numbers, Ourisman "out-of-my-pocket' price was $1,500 cheaper.

rosen4

Jul 6, 2015

Mr. Curry was a kind and pleasant salesperson to work with. He did not pressure us in any way and respected our needs and wants. Mr. Bell worked quickly to meet our needs as well.

pacose

Jun 29, 2015

I'm on my third car here. They're like family to me the way they take care of me and receive me for my standard maintenance visits. Chris Bell.... Like a brother who cares about me, always looking out for my best interest. Billy Brown....always makes sure I go out happy. Today, I upgraded my car from a 2013 Soul to a 2015. I worked with Ben Braunstein. Unbelievable! Fabulous personality, a gentleman who clearly cared about making me happy in my selection. He wasn't pushy, he was understanding about my budget versus my "wants". He listened, we walked the lot twice, and landed on the one that made the best sense. I love the Kia Soul! JD Powers just rated it the best quality sports utility car of 2015. It doesn't get better than that! Ask for Ben to show you the selection, once you land, he Chris and Billy and Finance Manager Erin Hobson, who finalized and finessed everything for me perfectly, will drive you through the rest of the course. Erin is fantastic and really fair about your needs!

bizmarke

Jun 29, 2015

My sales rep; Jordan Owens and the sales manager; Chris Bell were straightforward, honest, diligent, and worked quickly to help facilitate the deal. Car buying in today's internet based environment is quite different than in the past. Pricing and financing is very straightforward, and salespeople are there to help facilitate...not pressure you to buy. Overall, I'm very pleased with my buying decision, extremely happy with the product, and impressed with the service all they way around.

Mark S

Jun 28, 2015

I walked in on a Saturday morning, found a very good preowned, certified Kia Sorento with low mileage for a very good price. David Curry, a very friendly and helpfull Sales Consultant, helped me to get this car within a few hours. Great service, honest people, friendly, fast and a serious partner! Thanks David Curry for your big support! I love that car! And thanks for your secret tips, how to maintain it and keep it clean!

nieveskm

Jun 22, 2015

My 15 year old car was finally ready to retire! I've loved the little Kia Soul since I saw it in the Hamster commercials and always said I would get that car next. I walked in to the showroom and was immediately greeted by David Kim. He was patient and listed to exactly what I was looking for - he was just as exited as I was for my first time car buying experience! It was a ridiculously hot day but he didn't let that stop him from showing me the entire fleet of Soul's and explaining, in detail, the differences in each model. Once we decided on one, the process afterwords was painless. Everything from picking the car, working on the details in finance, signing on the line and ringing the celebratory gong was so easy - I felt comfortable and well educated in my decision. Silvia Aviles, Emmad Sherdel, Christopher Bell and Billy Brown were also great! The whole team here is just fantastic. I would highly recommend!

Retired in FL

Jun 19, 2015

I would like to recognize one of your sales associate, Dave Curry. I was shopping for a specific model with the right color and trim. At first the dealership did not have what I was looking for. David contacted me a few short hours after I left the showroom to inform me he found what I wanted. He worked diligently to help finalized the sale (with Billy Brown, the General Manager) and then worked even harder to assure the vehicle was meticulously prepped and ready for delivery. I have been in the Quality Assurance arena for nearly 40 years, now retired. What I encountered was an employee with a total commitment to customer satisfaction. How important is that in todays competitive environment. Additionally David was likeable, personable, courteous, and professional. It was my pleasure to have worked with him.

John Doe 45

Jun 18, 2015

Great sales staff, Ryan and Emmad were awesome to work with. All my questions were answered, and all my options were presented clearly with no pushy sales pitches. Will buy from again.

lmerceruio

Jun 15, 2015

My husband and I went to a number of dealerships to compare pricing of cars, quality, and overall experience. Our visit to Kia was hands down the best experience all day. Jordan, our sales rep, was friendly, helpful, and knowledgeable and we really felt like he was on our side and working hard to get us the best deal possible. We so appreciated that Jeff, the general manager, took the time to meet us as well and answer questions; it is clear that he expects high quality service from his staff and he exemplifies that in every way. Erin Hobson, our financial rep, did an excellent job helping us finance the car and making sure we understood all of our options. We definitely got the biggest bang for our buck with Kia and would definitely buy from them again! We love our new car!

cfrazier_08

Jun 15, 2015

Everyone I worked was AMAZING!!!! I just don't feel that this is the right time for me to lease a New car. I do want to buy, not Lease. When I am ready I will be back and want to work with David again. He gave excellent personal care. I should have stayed strong in the finance office when they offered the lease, when the purchase on the vehicle i wanted the most did not work out.

The Berks

Jun 10, 2015

This was our second and third, (as we left with 2 cars) purchase of a Kia from Ourisman Kia in Chantilly and as expected, it was a great experience from start to finish. Our salesman, David Kim, was so knowledgeable about the vehicles in stock, he asked all the right questions to match us with the right choices. This was our daughter's first car buying experience and he matched her perfectly with a great red Rio! The sales Manager, Chris Bell, explained her buying options in great detail, and gave her a price that fit her budget perfectly. And Emmad Sherdel in the finance department worked to get her a better financing deal than her bank had offered. He also helped her secure immediate insurance so she could drive her new car off the lot that day! We also found a very unique Soul that my husband and I purchased the same day. David showed us several choices and took us on 3 test drives, again to be sure that we got the vehicles that were perfect for us. I typically dread buying a new car because of the pressure sales tactics, and confusing pricing. At Ourisman Kia, we experienced none of that, they make car buying the fun and exciting experience it should be, with their friendly and open attitude. They explained the car price in detail and we bought well below the MSRP on both vehicles! When we left they said "welcome to the Kia family again!" and I felt like we were part of a special group of individuals who do care about meeting our needs and providing the best in customer service possible. On the way home in our new Soul I got a call on my cell that we needed to return to the dealership, because they had another $500.00 rebate they found that they could offer us, REALLY! If you want a great car that's reliable and fun to drive, buy a Kia, we have a 2010 Forte Koup and a 2015 Soul and we traded in a 2006 Sedona that was still running strong with 106,000 miles. If you want an awesome car buying experience and a great deal, buy your Kia at Ourisman Kia in Chantilly!

CJ261975

Jun 10, 2015

I walked into this dealer at 5 on a Sunday as they were about to close. They stayed open to show me the suv and allowed me to take it home so that I could show it to my family. Not only did they give me the price I asked for but they also gave me a fair price on my trade not like those classless guys at Koons Ford in Sterling Va, if you want to be treated right do not waste your time going to Koons Ford in Sterling Va. It is a sad day when you can not buy a Ford from a Ford dealership. The sales manager Chris and my salesman David made sure that my explorer was clean and ready to take home the next day when I returned to purchase it. I can truly say that it was the best purchasing experience I have ever had and I have bought more than my share of cars. I have to admit I started my purchase experience out at Battlefield Ford in Manassas they played the pricing game bad move, next was Ted Britt Ford they didn't think I was a serious buyer only to call me the day that I purchased to say now that they know I am serious they are ready to make a deal really! I told them from day one that I had my funding secured from my credit union all I needed was a fair offer for my trade yet that somehow means I am not a serious customer. Which leads me back to Ourisman Chantilly Kia the place where you can buy Kia or a great like new car not used because my Ford Explorer is like new and I find it great and funny that all the Ford dealerships in the area were so caught up in the business of sales that they they forgot how to actually do business and treat a customer like more than just a number on sales board that they have to meet. If you want to be treated right and most people do then think outside the box give this place a try I am sure you will leave with the car you want and a smile on your face and a better feeling about purchasing a car from a dealership. I know my family and I will be buying our cars from here as long as this location is in business and I have a feeling that if they keep giving customers the type of service that they gave me that should be a very,very, very long TIME!

csyed714

Jun 9, 2015

My husband and we're in the market for a new car and had visited several dealerships. When we arrived at this location we knew we we're in the right place. David Curry was our sales guy and he went above and beyond to help us make the right decision and feel like we got a great deal. He was friendly, professional and really understood that this was a big decision for our family and made us feel very comfortable. We thank David for a great experience.

Gabe

Jun 7, 2015

I recently purchased a KIA Optima EX. The team had vast knowledge on the car, specs, financial agreements, etc. They were very friendly and worked diligently to see what worked with my needs. Although the it was a long day in finalizing things, the team did a great job in listening to my concerns and finding a way to meet my budget needs. They are definitely changing the game of car buying with their friendly environment and always trying to find ways to make the customer happy. It also helped that whoever it was, they always started the conversation with a smile.Thank you guys, I'm loving the new car!

Paul

Jun 6, 2015

This is our first time to visit Ourisman Chantilly Kia. David greeted us with warmly welcome smile. He is a very knowledgeable sales and answered us all the questions we had. Since we had no driving experience with KIA models, we are very impressed he has already prepared martials showing us the comparisons among all the top minivan makers. Overall, David was doing a great job on showing us Senona today, and we enjoyed our visit at Ourisman Chantilly Kia.

LovemyKIA

Jun 5, 2015

We recently purchased/leased a KIA Sportage. The team was very helpful in helping us find the right car for us! Everyone is friendly and attentive and helped us sort through any questions and concerns we had. The employees working as a team is very impressive and appreciated. Special thanks to Chris Bell, Farooq Mohammad, Jordan Owens and to Billy Brown.

eduardo

Jun 3, 2015

after having a junk experience at a different nearby dealership, Ourisman Kia was great. David was willing to listen, show different options, explain differences in packages, and test drive multiple vehicles so we were clear on everything. on top of that their prices were great and we were able to get an awesome deal and walk out with a new car that day. everyone was super friendly and always nearby with a water bottle, which was great since it was about 200 degrees out.also free hamburgers and hot dogs. how can you not love free hamburgers and hot dogs?

Karen

Jun 2, 2015

I recently purchased a Certified Used Forte from Kia Ourisman Chantilly. The people there were friendly, knowledgeable, helpful and awesome to work with. Farooq, Chris and Bryan couldn't have been more helpful or professional. I think they helped us make the best choice for our family. I also really appreciate the extended warranty and efficient service department. Thank you Ourisman Chantilly Kia!!

joyce123

May 26, 2015

All of the employees who worked with us to make purchasing a new car were very friendly, personable, and knowledgeable. There was no pressure, just perfect information and options to make our selection easy. Buying a car takes time and the staff took the time to answer all our questions. We are very happy with our new KIA and the service we received. Thank you Ben, Jordan, Erin and Esthephani!

KSC125

May 18, 2015

After having two horrible experiences at Kia dealerships, I was sent to Ourisman Kia of Chantilly. I guess what they say....the third time is a charm is true. What wonderful people to work with! They went the extra mile to see that I drove off with the car that I wanted and not settle for something else. Actually wanted my business and made me feel as if I was part of the family. I can't say thank you enough to the team that worked with me.

Shirleyface25

May 18, 2015

I purchased a used Kia Optima for my son. We had been looking for something affordable and found this car during an internet search. Since we live in Oxon Hill, MD, we called ahead to see if the car was still available. I spoke with the sales manager who said he believed the car was still available but wanted to confirm and would give me a call back. I received a call back within 15 minutes. Although the car we were interested in looking at had been sold earlier that day, the sales associate who returned the called assured me that they had the same model in a different color. We were greeted by our sales associate as soon as we arrived and the car had already been pulled around for us. We were test driving the car within 15 minutes of arriving! Every question we had was answered without hesitation. The entire purchasing process was one of the smoothest and quickest I've every experienced. We couldn't be more pleased with our experience!

emmylu1984

May 5, 2015

I had a great experience at this dealership! I went in to lease an Optima and walked out with the perfect car. The dealership wanted my business which was nice. I had been to two other dealers prior to this and they didn't even try. I look forward to many more years of leasing with them!

Jawalsh68

May 1, 2015

Love this dealership. I'll be back. This was my first lease and the numbers were great. We found the car we wanted and drove it off the lot in 2 hours.

jerry

Apr 30, 2015

I just recently bought my first KIA from Ourisman Chantilly Kia and to my delight my salesman Ryan Phlegar was so Knowledgeable and patient that it made the whole experience very pleasant and stress free. I highly recommend to anyone shopping for a vehicle to please stop by and let these folks WOW you. Congratulations as I am 100% satisfied and again my many thanks to you all at Ourisman Chantilly Kia. Sincerely,Gerardo Garcia

Giraffe29

Apr 29, 2015

My husband and I are expecting our third child and knew we needed a minivan. I was against the idea as I do not like the way minivans look. But, the 2015 Kia Sedona is a sporty looking vehicle! The luxury and features are so nice and I've been so happy with the decision to go with Kia. That being said, our experience at Ourisman Kia was fantastic. Billy Brown and Mike Runfola were so attentive, courteous, honest, genuine, knowledgeable and helpful. We received beyond exceptional service from them and all the staff at Ourisman. They continued to stay in touch with us throughout the whole process (as we ordered our van) and kept us updated on when the van would arrive. They then followed up with us afterwards to ensure everything was satisfactory and let us know we could come to them with questions anytime. We highly recommend you visit this dealer.

Kia2015

Apr 29, 2015

The whole team was very helpful and made the car buying experience as smooth as possible. They really try to help you out and get you in a car that will make you happy. GREAT customer service.

beintimidating

Apr 23, 2015

Being a woman and a new car buyer can be considered weak points as an easy target. After a few telephone calls and text message exchanges with Ashley Smith, I was totally put to ease. I spilled ALLLLL THE BEANS. Like very little credit history, first time buyer, and the blatant fear of not driving away in a car. Jordan Owens actually approached me first outside. Not the stereotypical "shark attack" you expect at a dealership. Very, very professional, polite, and just flat out cool! I was there for 8 hours. All on my own volition. Being a waffler and wanting to see EVERYTHING never made him sweat. If you're indecisive, he's your guy for sure! After my final pick, I was set up with Emmad Sherdel for financing. Ok, I can't stress enough how much help he provided and I don't even have the words to do so. SUPER THANKFUL!! I am the owner of a NEW 2015 Optima because of the 3 of them.

marvelousjr

Apr 23, 2015

From the moment I received the first call about the car i was purchasing I knew I made the right choice. The professionalism that was shown from Management all the was down to the final sell was excellent. Ryan and Chris had me sold on the car without even seeing it. They made it a point to make me feel welcomed. Kept me well informed on the process, I knew everything that was going on. Hands down I would buy another car thru these guys again. I shopped at carmax before I came to Ourisman and you guys crushed carmax there was no competition on how you make your customers feel welcomed. I was pleased with the sales and finance team. And I'm glad I pick them to purchase my car from. I don't know about the other sales people but id work with Ryan every time.

kcb1126

Apr 21, 2015

I was originally leasing a Kia Optima and came in to get service. I wanted to look into opting out of the lease for a new car and what the new prices were going to be. So one I had no idea which model I wanted. All i know is I wanted a "better" car than what I had. Ben was by far the best sales man I have ever had. He could tell I couldn't make up my mind between two, but helped me figure out which direction I wanted to go with. He was very informative and I never felt so comfortable. When it came to finances and monthly payments, Erin was so helpful and informative as well. I felt comfortable the whole time. She was even able to help me with getting the price down. All I can say is if I didn't have that type of service when I was there, I would not have driven out with a brand new 2016 Kia Sorento.

Happyhybrid

Apr 20, 2015

My cousin referred me to Jordan and she was spot on. Jordan was kind, funny and considerate when we met, he immediately had the car ready to view and test drive. He took his time and explained all of the Hybrid features, gauges etc.... We took the car out for a test drive and he again was giving me a tutorial of the EVO, and other modes as we drove. Upon arriving my husband join me and we began talking numbers, well no hassling with the price as it was to go to be true and we sat down and started doing paperwork. I also traded in a car and Jordan took it back and had it appraised, helped me clean it out and even took out the county sticker. I have to say this car buying experience went above and beyond exceptions and we have purchased a lot of cars in the past. I will definitely recommend Jordan Owens to anyone that is looking for a car in the future. Good Luck Jordan and Thanks for the bottom of my heart. I love this car.

wonder

Apr 16, 2015

Today a new emergency brake was installed under warranty on my 2014 Cadenza. James (Andrew) White provided friendly and professional customer service. Thanks. David Greene

Satisfied Customer

Apr 16, 2015

So you are thinking about buying a Kia? Let me tell you about my experience with Ourisman Chantilly Kia Dealership. In my Opinion this is the dealership to go to. From the sales men to the associate who drives your car away; when you bring it in for service you can expect to be treated like royalty from a courteous and professional staff. Why even the operator introduces herself when you call. Her name is Gabby. I have purchased two cars from Ourisman Chantilly Kia Dealership. From the moment you enter into the lot the service begins. The salesmen came out to greet us. He let us take our time as we walked around the lot; he explained the difference between the automobiles that we were interested in with total enthusiasm and knowledge. He showed a great sense of pride for the product that he sale. This was quite comforting. As we entered into the showroom we were greeted by Chris Bell he always has such a genuine smile; which makes you feel welcome as if walking into a friend's home. We shook hands. Was introduce to Billy Brown and the Royal treatment began. I never new buying a car could be so much fun. Everyone made you feel so welcomed. Silvia was on top of her game as she made suggestions about the product that would help to protect the purchase that we were about to make. I like the fact that she never pushed the product just explained the pro and cons of the warranties and let us make a decision based on the knowledgeable information that she shared. It started to rain as we were about to leave so Chris suggested that we bring the car back and have it re detailed on a sunny day. There in the service Department we met Gabby what a wonderful person she is. Gabby always greets you by name. She is very helpful rather you are there in person or on the phone. She and the other associates of the service department go above and beyond to ensure that you are pleased with the work that was performed on your automobile. The HR department deserves Atta boy for Hiring such an outstanding team of well rounded employees. For it all starts with the hiring process we commend you for a job well doneSincerelyCandis and Donald Owens

kiaowner

Apr 14, 2015

Purchased a Kia Sorento from this dealership last week. My daughter had dealt with them about a month ago and praised them for the way they treated her and gave her a very good deal on a new Sou. Was very happy dealing with the salesman and his manager. We have switched from a Honda family to an Kia family.

rubyarete

Apr 11, 2015

This is my 3rd Soul I have purchased at this dealership. They are the best! They remember you as a person and not just a customer. Whether I am in for service or to upgrade I always feel appreciated and welcome. Thanks to Ashley, Jeff and Silvia for making the purchase of another Soul another great experience!

teedee

Apr 1, 2015

I came to the dealership with my mother to purchase a car. Hal was friendly, helpful and well informed. The entire sales staff made the process fairly easy for a car purchase. I was very satisfied how we were treated and the process. Thank you very much.

Rod7734W

Mar 28, 2015

I just wanted to say 'thank you' to the staff at Ourisman KIA in Chantilly for the outstanding car buying experience I had yesterday (March 27, 2015). Ashley Smith, Emmad Sherdal, and Jeff Hoyt were the sales representatives that sold me the car. I was extremely impressed with their honesty, integrity, and straightforward approach to selling a car. I came into the dealership with a problem, and I was seeking a solution. I have never owned a KIA before, but did like the brand and was interested in several of the cars on the lot. Historically my concern is that I do not trust the sales people at most car dealerships. But as I began to work with the team at Ourisman they won me over (which is very hard to do). The y far exceeded my expectations, and went above and beyond what it would have taken to resolve my issues. I bought a new car, got more than what I wanted, and at a price and with payment options that I did not think I would ever reach. To make a long story short, I am now a huge fan of KIA and I will be a customer at Ourisman KIA for as long as I am in the Northern Virginia area. I would definitely be recommending their business to others and will check thier inventory if I am in the market for another vehicle. If all car dealerships operated the way the team did here then the auto sales business could quickly lose the dread that people have when they go to visit a car lot.Thanks again!" Rodney Washburn

Dennis

Mar 26, 2015

This was the fourth purchase we made from this Dealer this is the way car purchasing or leasing should be done it was a stress free deal with a friendIt started when in the mail in received notice that we could turn in our leased 2014 Sorento for a new 2016 model with terms we would love, so I put them to the test after all what did I have to lose so with a phone call and an e-mailed wish list not believing for a second that anything would come of it, Well I was wrong that night we Received a phone call from the dealership Saying they had the Exact vehicle with all the upgrades bells and whistles we were looking for and with the price that was more than just right an hour later we drove off with our new new 2016 Sorento SXL A great auto from a great dealership.

HDfun

Mar 24, 2015

I have owned three KIAs in three years and Kia is a great product, as far as the dealerships in the area this is the one that I preferred to go to I bought two here in the finance people seem to be really friendly which I know is their job but at other dealerships they seem to be more arrogant in my opinion. The other plus side of the dealership is that they seem to know what there talking about whereas some others that I have gone too don't seem to have a clue rather they would like to distract you with other things

Kylie

Mar 24, 2015

My experience was wonderful from the second I stepped in the door to the second I drove off. The Sales Rep. (Farooq) understood and respected exactly what I wanted, he shared all of the options I had. Very open to any and all questions. He had a lot of patience and understanding.The Sales Mgr. (Jeff) was extremely friendly and helpful. There was absolutely no question in the loyalty to me, the customer. His amazing customer service really went a long way and left me with a whole new impression on car buying. Finance (Erin) was extremely knowledgable and helpful, she understood that nobody wants to be sitting in there for hours. She thoroughly explained any questions I had in the shortest most helpful way possible. Upon leaving (after closing) my Sales Rep. was still there with both my old and new car. He had already moved the magnet to my new car, my plates and helped me move everything over. Made sure I had no questions and I understood everything.

Cupcakelb

Mar 22, 2015

I recently purchased a 2015 Cadenza and going into a car dealership is always fraught with anxiety especially when dealing with overbearing and overzealous salespeople. This was NOT the case at all at Ourisman Kia in Chantilly. I was greeted warmly by Jeff Hoyt, one of the managers, and then shown the new models by David Kim. He was low key and very professional - eager to give me what I wanted and never pusing his own agenda. He took pride in the cars and was extremely knowledgeable about them, explaining all the features. There was not a lot of negotiating or haggling - they wanted to give me the best price possible. I had done some prior research and knew what I wanted and they were very accommodating. David Kim was polite, respectful and extremely helpful. He left me a very happy customer!

kathy

Mar 22, 2015

We were on a quest for a slightly used car and ended our day with not one but TWO amazing new cars. Ashley and Chris were able to help us restructure the purchase and work out the payments that meet our expectations perfectly... and, we are thrilled with our new vehicles. Mostly importantly, the entire experience was extremely pleasant. You can tell that they all enjoy what they do and enjoy working together. We felt like family. We will most certainly be recommending them to our family and friends! We look forward to servicing our cars with them as well.

SirWalter20011

Mar 20, 2015

The 2016 Kia Sorento EX AWD has exceeded my expectations in every way. Not only is it a spacious 7 passenger vehicle, it is economical with the V6 engine. It also looks great and handles well with a sporty attitude. The sales staff was quite helpful and patient since we initially went to see a used car which had too much wear and tear. After trying a 2015 Kia Optima for a couple of days we went back a drove the 2016 Sorento which we loved, especially the V6 EX which was well-priced. Great job Ourisman Kia!

Nayo

Mar 17, 2015

I recently bought a new car from Ourisman, Chantilly,VA and had a fantastic experience. Mike was very professional, knowledge, and incredibly friendly. The whole process was smooth and relaxed. Jeff was very helpful to negotiate the price. Emmad made the financing so easy by being highly professional, patieny, and courteous. Thank you!!!

Retired

Mar 15, 2015

I had received several emails from Ben stating that he had reviewed my purchase of my 2014 Sorento, and felt he could lower my payment and interest rate and put me in a 2016 Sorento. I was skeptical, but on my service visit Saturday, i decided to investigate the offer. I met Ben and was immediately impressed with his professionalism and genuine interest in me as a person, n ot just a customer. We found a 2016 Sorento that was very close to my 2014. the test drive proved it to be excellent. We then began our bottom line, and with the superb assistance from Bryan, I drove home in the 2016 Sorento with Ben having kept his word! Kudos the Ben and Bryan! I would recommend them to anyone who is looking to purchase a great vehicle and have a great experience.Herschel Martin of Mount Rainier Maryland

dlee1122

Mar 14, 2015

What I appreciated about the whole experience is the straight answers and friendliness of the staff at Ourisman Chantilly KIA. David Kim did an awesome job showing me my options without trying to sell me on something I didn't need. He took the time to answer all my questions and when things went long, found some lunch for me and my friend. Jeff worked out the numbers for me. Sylvia did everything to give me the best financing program that fit my family's budget and finding me the lowest rate with some bonus services I didn't expect.Overall the experience was awesome compared to other car buying experiences I was part of in the past.

jasonc

Mar 13, 2015

David, Chris, Billy and Emmad all assisted in helping me make a decision in purchasing a new Optima Hybrid. Good deal on a nice car. David helped in showing me the cars available, Chris came in to help with the price and Billy and Emmad finally got me out the door in a new car.Very curteous, dedicated and patient staff at Ourisman Chantilly KIA.Thanks to allJason

DC

Mar 7, 2015

Chris Bell and Farooq from Sales were great. They took their time working with my mother who was new to the Kia brand. Special thanks to Erin in Finance and the person who does the vehicle orientation. They were all very patient and kind. This is not the typical car buying experience!

Jhandy

Mar 7, 2015

Ashley Smith and David Kim were fantastic! Emmad Sherdel was the finance manager and all of my financing questions with ease. I highly recommend Ourisman Chantilly Kia.

steve

Mar 4, 2015

I have bought 3 used cars from these guys and they are the best fromthe manager to the finance guy to my sales man these guys do not pressure you and the are very honest they tell you were not the cheapest in town but ate cars are good and we stand behind them and they do . Thanks to all of you I love my optima. Steve sobonya

Admiralty

Mar 4, 2015

I saw the Kia automobiles at the car show and wanted to see how they drove. Kia offered a promotion to test drive their cars, so that convinced me to go in to see. I would never have considered buying a Kia, but after test driving the Optima and Sorrento, I would consider them. Upon arrival at the dealership, we were greeted by a gal. After a minute, Ryan introduced himself to us. Most of the reviews on here are for car purchases, but I am writing one on learning more about Kia cars. Ryan was very knowledgeable on all the Kia cars and pointed out certain features I had never knew of such as laminate on glass to reduce road noise. The test drive was nice and at no point in time did he pressure us to buying one. Had I felt pressured, most likely I wouldn't consider that dealership if I was going to buy a Kia.

shooooz2

Mar 1, 2015

We searched for a new vehicle for several months. We visited several other competitors looking for just the right car for our next purchase. Kia was certainly the best experience of all that we visited. Hal, our salesperson, was very thorough in our test drive, explaining the vehicle features (not too much, just enough to give you a good feel for the vehicle). No other dealer even attempted to share the features of the vehicles we saw, just most interested in a sale. We had to find exactly what we needed and both Hal and Billy were very patient with us in our decision making, and helped us find exactly what we wanted! They certainly went far and above what other dealerships, making us feel comfortable all along the way! An unusual (but positive) car buying experience!

cathaps

Mar 1, 2015

I had the best time at Ourisman kia in chantilly, starting with Jordan Owens over the phone and when we got there he was already set for us, he's such a positive person,I would have to use all my words to discribe his great service, the best sales person EVER!!!!! Then Jeff Houyt , the manager did all he could to make it happen for us he explained everything in many ways for us and helped us with interest rates and Erin was great as well.

Pineymo3

Mar 1, 2015

Jeff Hoyt, Henry Hoffer, and Silvia Aviles provided outstanding customer service during the purchase of our daughter first new vehicle. Jeff and Henry worked with us to get the best affordable price and Silvia was outstanding with the helping us with selecting the best financing option and gave sound advice on after-market options. From the moment we stepped into the dealership where I was offered a Diet Coke to the time my daughter drove away in her new car, I was impressed by this dealership and would recommend them to anyone looking to buy a new Kia. There was no pressuring by the sales staff to purchase a vehicle from them.

wam101509

Feb 28, 2015

David is honestly one of the best salesman ever! He help me so much I will be sure to by from him again. Silvia help me so much as well thank you guys so much!

sharilee

Feb 23, 2015

the dealership was nice and friendly but our salesman Jordan went above and beyond and we recommend everyone using him. The sales manager Chris was also very nice

Tom

Feb 22, 2015

If the thought of buying a car seems overwhelming, stressful or just makes you cringe, go to Ourisman Kia. They are totally chill and treat everyone with respect and kindness. We have bought 5 cars there and our experience has been 100% excellent evey time!

mgb1675

Feb 21, 2015

My first time buying a car was made simple and stress free at Ourisman Chantilly Kia. Everyone I talked to was kind, patient, and truly listened to my wants/needs. Once I picked the car I wanted they thoroughly talked me threw the car buying process and made sure before I left that all my questions were answered! I would HIGHLY recommend this dealership to everyone and anyone!!

msullivan

Feb 20, 2015

I am extremely impressed by the great customer service I received at Ourisman Chantilly Kia. Ryan Phlegar was a pleasure to work with and answered all of my questions about leasing a new Kia Sorento. When it came to the finance piece, Erin Hobson was extremely kind and helpful and with the assistance of a great manager, Chris Bell, I was able to get a monthly payment I could afford :) Chris even offered to install my carseat for me on a freezing day! I highly recommend Ourisman Chantilly Kia to anyone looking to lease/purchase a new vehicle.

Charles Kwon

Feb 18, 2015

Sales/management and Financial menbers are all kind and friendly during consulting of new car.I'm satisfy this Soul selection and appreciate this team for helping me out made a decistion without waste my time.Thanks.

Umar Butler

Feb 18, 2015

A couple weeks a ago I leased my first vehicle thanks to Kia. Hal really made the process go very smoothly. I am very pleased I leased my 2015 Kia Optima from here. I will recommend everybody I know who's looking for a car to go there.

baronbvp

Feb 16, 2015

Just a spectacular buying experience including trade-in. Hal was very nice, honest, forthright and amiable and a true pleasure to work with as my salesman. Erin did all the paperwork with a smile and clear explanations. Jeff was great in finance - everything clearly explained, nothing tricky or sneaky, and everyone lets you make your own decisions with the information they give you.This is a fun-loving place to work, you can tell. There is no smarmy, sharks-circling vibe at all. They are happy to let the cars sell themselves, and to walk you through the process as much or as little as you need. I have purchased five cars in the last 18 months, six in the last three years, and 13 cars in my life. This was my best car-buying experience of them all. Out in less than 4 hours from the first time I walked in the dealership, and I'm totally happy with my car and my experience. This the way I would run a dealership. Way to go, Ourisman Kia Chantilly!

terib2608

Feb 15, 2015

Purchased a KIA soul Hal was very helpful and did not pressure us in any way did everything in his power to get us a great deal. Emmad really worked within our Budget and really answered all our questions and concerns .They both seemed very genuine and we feel we got a great deal .

dscar16

Feb 14, 2015

Jeff hoyt, sales manager and Ashley Smith, sales woman They gave me a peace of mind without pressure.showed me very detail about the car Sorento also, good deal.I'd like recommend everybody in here Chantilly Kia. They are good!!!

mikes-review

Feb 14, 2015

A very relaxed no pressure buying experience. The salesman Ryan Phlegar, Sales Manager Jeff Hoyt and Finance Manager Silvia Aviles were very knowledgeable, polite, and professional and did everything they could to make my purchase of a new 2014 Optima Hybrid meet all my parameters, including my trade-in. I would highly recommend them to anyone considering purchasing a Kia, a brand which I believe offers the best value for the money.

kanchirk

Feb 11, 2015

3 years back when I had purchased the KIA Sorrento, then I was treated fair and great.This time My better half wanted a compact car and we got a quote from True Car. We dropped in at Ourisman Chantilly without any appointment and were test driving the immediately available Kia Rio. Mike Runfalo made the experience great and unforgettable with his professionalism and great assistance in explaining the best options and availability. Billy was kind to meet our price expectation and Emmad ensured we were in and out under a couple of hours.Thank you guys !!! I personally recommend Ourisman Kia at Chantilly and am looking forward for the reliability of Kia in Rio :-)

letacokiller

Feb 11, 2015

Ben B. was awesome! He made my first car buying experience a delightful experience. He was very patient with me as I walked from car to car. He didn't even flinch once during the test drives. He also kept good company while we waited to hear from the bank. Ben B., deserves a raise and a promotion. He single handedly turned an experience I was very hesitant going into to a slice of cake. He turned one of the worst days of my adult life into a good one through his outstanding service and extremely personable attitude. THANK YOU!

Brian G

Feb 10, 2015

I went to this dealership as my lease was ending on my Honda Pilot. I was on my 3rd (or 4th, can't really remember!) Honda Pilot and I really loved it, but I figured I could at least give the Kia Sorrento a lookover, since it was rated higher (and cheaper) than the 2015 Honda Pilot was. Ashley Smith greeted me and helped show me all the bells and whistles of the various models, and took me and my wife on individual road trips, as we were with our kids. I decided that I was interested, but the model I wanted was a bit pricey for my budget. After a bit of negotiating (Who DOESN'T negotiate at a dealership), we came to a very reasonable agreement and made a deal. To top it off, during my signing of the paperwork, Ashley helped keep my 2 children occupied while the financial manager and I signed and discussed everything, as my wife had to leave on short notice, leaving me with the kids. The dealership also has a small room where kids and young teens can play with some toys and/or watch video games. I really appreciated the time and effort Christopher Bell and Ashley Smith put into getting me into my new Kia, and I would definitely recommend to people that they stop by and check it out.

Jennifer

Feb 9, 2015

I visited this dealer twice in the past 4 months. The first time I was just looking and I appreciated Mike Runfola for not trying to pressure me to buy that day. He continued to keep in contact with me over email. Answering all me questions and giving me prices. I returned to Ourisman ready to buy with an amount in mind. I worked with Ben Braunstein and he was very helpful. He was able to answer all my questions and I did not feel rushed. Each person I came on contact with was knowledgeable and patient. Chris Bell was more than fair on my trade in value and Emmad Shredel was amazing at explaining my financing options.This was hands down my best car buying experience. Not to mention my new Sorento is BEAUTIFUL!!!

Amy

Feb 7, 2015

This is the third dealer I've been to in my life, and the fifth that I emailed or talked to recently regarding my wanting to trade in a Honda Accord and put the value down towards a newer car.I did a lot of research before deciding on visiting Ourisman Kia - and the primary reasons I decided to go in person to this dealer were their online pricing, online ratings, and conversation I had with Henry. He was informative, low key, and didn't try to pressure me at all. I wanted to test drive a Kia Soul and had changed my mind a few times before finally deciding that this was the car for me. It's hard to explain exactly why - but love that Soul!!Long story short - I worked with the Emmad in finance, Henry in sales and also met many others including Jeff who were a wealth of welcoming and good information. I happily left with a leased brand new Inferno Red Kia Soul and adore the car. For whatever reason, after a day or so felt unsettled about leasing. It's something many comfortably do, but maybe I'm just old school and in the end want to own my own vehicle or decide to trade it in on my own terms. It just didn't seem like it would ever feel like "my" car.I called two days later (today) and asked if their "3 day no questions asked return policy" applied to leases and the person I spoke with in finance said yes. I let her know I wanted to return my car and offered up the issues I had with leasing. She asked if I would be willing to listen to some purchase options when I came in, and could not have been nicer, which was a relief since I was nervous to come in and return the new Kia Soul.I was warmly greeted by Henry, followed by Jeff and another sales associate I had met yesterday who helped me get my plates off of my old car. Jeff worked with me on my issues, and collaborated with Emmad to offer me something I could not refuse. Henry even cleaned my old coveted personalized plates and put them on my new car (this wasn't possible with a lease - but is allowed with a purchase). All I can say is that I'm now a happy camper, and making payments towards eventually owning my awesome Kia Soul. Am thrilled. One interesting thing is the incredible teamwork that is present when you are there. Even in the few days that I have dealt with them - if I needed something - it didn't matter who I initially dealt with - a smiling nice person was always at the ready to assist. This is hard to come by and made for a wonderful experience.I was respected, listened to, and a more than fair solution was worked out - all in a very short amount of time. If you want an experience where *your* best interests are at heart - and not lining someone else's pockets - or the dealership's interest coming before your own - please visit Ourisman Kia in Chantilly! I'm not paid to write this - it comes from my heart - and am not a naturally trusting person. They will truly take the time to work with you - and if you're not happy - will take the time to figure something out so you are.

Tiffany

Feb 4, 2015

Hands down the best car buying experience we have ever had from the moment we walked up and were greeted until we drove away with our new vehicleHaving someone help with our kids while we were there was absolutely amazing. Mike made it so easy for us to make a decision. His courteous, professional nature was evident through the entire process. He provided such knowledge on every detail to the options we had to choose from. He made the delivery exciting too! Billy is amazing and had such attention to detail in making sure we got exactly what we wanted. We felt so comfortable with everyone there and were treated with such respect--this team truly knows how to take care of customers!

Laura

Feb 2, 2015

I had a stellar sales experience with Christopher Bell at Ourisman Chantilly Kia. Christopher surpassed all my expectations. He went above and beyond to get me into the Optima I wanted at the price I could afford. Christopher was a pleasure to work with; the transaction was smooth and seamless. I am now two days into my new Optima and my smile just keeps growing!This is my second lease with Ourisman Chantilly Kia. The service on my vehicle has always been exceptional. My next car venture will definitely be with Ourisman Chantilly Kia, no hesitation.. Maybe a Blue turbo in my future :-)

tmichals

Feb 1, 2015

Purchased many many cars in my life---Ashley Smith is the best salesperson I've ever dealt with. Very smart and knowledgeable about her product. She has a friendliness that makes you instantly relax and enjoy, as one should, the car buying experience.In the delivery process, her patience was a 10, knowledge of product a 10, and did a great job of making sure I knew the features of the car.Nice job Ashley, Thank youTed Michals

Bruce

Jan 31, 2015

I have heared so many good reviews about this dealership and i wanted to see it for myself.So ,my wife and i visited this dealership on Sunday morning and right there a young sales consultant by the name of RyanPhlegar has greeted us very politely and listened to us and stayed with us all the way.Ryan was very knowledgable about Kia vehicles and he was able to answer all of our questions.Thanks for your professionalism and dedication .In addition to Ryan ,Sales manager Jeff Hoyt was very profesional and helped us close the purchase .Overall ,We were definitely satified with our visit to your Delaership and we highly recommend it to everyone who needs to buy a car.You made car buying easy and happy experience.

Marcus

Jan 30, 2015

these guys are simply awesome can't be beat! At first I was ready to walk out the door because I may have not wanted the car I saw but one he showed me my 2014 Kia Optima Hybrid I fell in love with it and haventertainment look back ever since. Mr David Kim and Mr Chris Bell simply fantastic.

Mike Pappas

Jan 26, 2015

If you want a dealership that truly treats you like family then Ourisman Chantilly Kia is the place for you. The ultimate experience awaits you if you fear the stereotypes of going to a car dealer. There was absolutely no pressure at all to do anything. If you wanted to be left alone you are left alone. If you wanted info or advice it was provided with great professionalism. We could tell that manager Chris Bell took pride in the company and living up to the promise of a simple, honest, and hassle free purchase experience. He and Farooq, our salesman, were willing to do anything within reason to make us happy. We truly got the feeling that if we needed time to think, we would be able to do so without the criticism and guilt that most dealers impose upon you. We could not recommend them more highly and when it comes time to purchase another car, they will be the first people that we will consult.

Linda

Jan 25, 2015

Today we purchased a Kia Sorento 2015. Zack was a new salesmen that came to greet us. We then met the manager Chris Bell. They did not pressure us at all. They were willing to hear what we wanted in a car.They showed us three choices and we test drove one. I was sold on the color of the one I chose. My husband was interested in a red but then we chose the platinum. The salesman and the manager were very professional as we made our decision. The process to get financing was painless. Erin was very knowledgeable and professional. We enjoyed our experience and we are so excited that we made our purchase at Ourisman Chantilly Kia.Sincerely,Clifford and Linda Gregston

Karen

Jan 25, 2015

I had been searching the internet looking at dealerships and prices for new Kia's I knew what I wanted was just looking for the best price, and with it being cold and the fact that I hate car shopping the internet was the best way. Ourisman Kia had the best prices and the friendliest people. Emails between Hal and I for about a week, he was very considerate of my work schedule which is crazy, Hal was ready when I got there and was very pleasant to work with. Erin was great with answering all my finance questions and getting me in the car that I wanted with a payment that was in the range I was looking for. I definitely would recommend this dealership to anyone looking for a new car.

addimic

Jan 25, 2015

Ashley found my girlfriend and I walking around in the ourisman chantilly lot after having just been told the car we drove up to buy in Chantilly va had been sold. We had driven for around an hour from Maryland to buy a car and where pretty defeated when they told us the car had been sold. It went from both of us being down to getting the best service and the most happily I have handed over that much money to anyone in my life. Ashley was incredibly helpful, sweet and just as excited for us about the car she helped us find.Jeff was incredible in working out the right payment plan.Erin was great explaining the details of the financing options and stayed on top of everything once i left, in terms of the getting me the plates for the car.The whole place really just felt like family. To be honest they were so good to me this post will look doctored. All ill say is i got a loan for over 12000 dollars and when i went back to give them my emissions inspections a few days later i took them all pastries from Starbucks and knew all of them by name. If that isn't proof of how great they were i don't know what is.I was especially very touched by how great they were since my last car purchase was the worst thing i have ever been apart of.They weren't trying to sell me, we were all working together to find a situation that was beneficial for all. It wasn't a "who'll compromise" type of situation but one of collaboration and not in the least cagey. BY FAR, THE BEST PURCHASING EXPERIENCE I HAVE EVER HAD!I really hope you take my word and experience how car buying can be as oppose to how it is.

rdodd

Jan 16, 2015

My car was totalled 2 weeks ago and I went to several dealerships in the Chantilly Auto Park area, As a woman, I dread dealing with car salesmen. This was such a different experience. Chris Bell greeted me at the door and was so friendly and relaxed, he seemed like an old friend. We spoke on the phone and he had a couple cars waiting for me when I arrived. He asked me how much I could spend and what I wanted and made it happen. As I said to him he "worked magic" to get me rebates and into the car I loved. David Kim is beyond knowledgable about the KIA, he even set up my Bluetooth!! And even my finance guy, Bryan Whitlow was friendly, and fast. This is my 8th car, and my absolute best experience I have ever had at a dealership. They were friendly, and beyond fair with the pricing and I felt like they were really helping me into a car. I have never had a KIA and these guys taught me about the vehicle, gave me a great deal, and we actually laughed and had a good time!! I would definitely send anyone and everyone to Chris Bell and his team, they are great and I actually look forward to having my car serviced and seeing them again!

Kim

Jan 13, 2015

With a new driver in our house, it was time to start looking for a third car. We decided to check out Ourisman Kia. This was our first time considering Kia. We had an idea of what we wanted though were not feeling the need to make any immediate purchase. Warmly greeted as we entered the dealer by Ben (who became our sales rep) and what followed was the best car buying experience we have had! There was no pressure or stress in the process right down to figuring out how to get our new purchase home. What started as a window shopping trip ended up with a home delivery of our new car! I highly recommend Billy and his team at Ourisman Kia. Follow-up after delivery has also been fantastic. Looking forward to many years with our new Kia Sorento.

Margaret

Jan 12, 2015

This past Saturday, I purchased my KIA Sorento from Ourisman Chantilly. I must say the experience was outstanding -- from the moment I walked in to driving out of the lot with my vehicle. Thank you to Chris, Hal and Erin who made a potentially difficult day pleasure, providing the highest quality service I have experienced in quite a long time. And I can't forget Zack -- thank you also. All our questions were answered, options discussed, and much laughter and enjoyment occurred. Would I recommend KIA Chantilly.....ABSOLUTELY. Thanks all for a great experience and a wonderful vehicle.

AL

Jan 9, 2015

Wonderful car buying experience! Highly recommended!!Informative, attentive and friendly sales team ... ! Ken Meade- our Sales rep was a pleasure to work with. Very knowledgeable..helpful and warm human being.On a scale of 1 to 10; 10 being excellent...I would give him a 11 ! Strongly recommended.Great car buying experience.Ben and Silvia were very helpful too ! Keep up the good work KIA team! :)

Alicia D.

Jan 7, 2015

I walked in on a recent Sunday afternoon (2015) and a very personable sales representative, Ashley Smith, greeted me immediately and assisted me in my purchase of a new Kia Sorento. Ashley knows her product very well and she was not pushy or insistent on any aspect related to purchasing a new car. Chris Bell, the sales manager at Ourisman Chantilly Kia was also most helpful and expedited the final processes for the sales agreement, as it was getting late. Erin Hobson was fantastic at finding me a great finance package that fit my budget. The showroom is huge and very well maintained (as well as the service area I might add). Ourisman Chantilly Kia has a large inventory from which to choose. I love my Kia Sorento. It is probably the most comfortable automobile I have ever owned, and I have owned many! It drives fabulously and handles great in snow and slush!! As I had to find out one day after purchasing my car...:) All in all, a wonderful car buying experience. A well made purchase and most importantly, a very happy customer. I encourage everyone entertaining the thought of a new vehicle to go to Ourisman Chantilly Kia.Alicia D.

asad

Jan 4, 2015

David Kim was a pleasure to work with. This was our first experience buying a new car and we were very happy with how everything went. He was courteous, kind, informative and pleasant throughout the process. He answered all of our questions and clearly tried to get us the best deal for what we were looking for. We are very happy with our purchase and would be excited to work with David in the future if we decide to purchase another vehicle!

missyhill2

Jan 2, 2015

We had the pleasure of working with Ryan Phlegar last week when purchasing a vehicle for our daughter. He was excellent!! Very knowledgeable and helpful. He was not a pushy salesman and made us feel very comfortable throughout the process. We are beyond thrilled with our purchase!! The car is absolutely beautiful and we got a great price!! Erin Hobson in finance worked very hard to get us the best rate in financing and we are very happy! Thank you to Kia and their great staff for making this experience very positive. We will definitely recommend them to everyone!!Missy & Keith Hillenbrand

Dana S

Dec 31, 2014

Im writing this review as a humble note of appreciation for the outstanding service I receive at Ourisman KIA, Chantilly, VA in December 2014. I was looking to trade my Cadillac SRX and to lease a newer vehicle. I was dreading going into a dealership from previous bad experiences. When, I 1st walked into the KIA dealership, I was greeted by a friendly staff. I was also greeted by Ken Meade in Sales. Ken had such a genuine warm smile and he was a pleasure to work with. He listened to what my wants were and never seemed pushy or desperate for a sale. His main goal was to find me something that would accommodate my needs and keep me looking stylish too. KIA has so many different options and beautiful vehicles it can be rather hard to decide which vehicle you really want. However, Ken was very knowledgeable of all the vehicles and he himself was excited about the changes KIA has made within the past years. He was patient, professional and just an overall genuine person (I can be a bit picky, so he was great). I was completely sold on the beauty, safety and warranty on the cars. I decided to go with a KIA Optima and after a day or so; I realized the Sorento would have been a better fit for me and my family. Ourisman KIA has 3 day money back (no questions asked) deal- Im unsure how long the deal last so, please ask. Ken had mentioned this deal to me, but I thought if I returned the car there would be a problem. Total opposite!!! I returned the car and still received the same friendly service! I was in pure shock! Seemed too good to be true, but it wasnt. I got the KIA Sorento and I love it!! Chris Bell was awesome he really made it work for me. Chris and Ken went above and beyond to make me happy. I cant tell you how happy I was when I left. I would recommend this dealership to anyone who feels pressured walking into a dealership This dealership has an excellent staff and everyone is so nice- just see the changes KIA has made and they have the best warranty hands down!!!... Ask for Ken Meade he is awesome!!!Sincerely,Dana S.New KIA Customer

laurie

Dec 30, 2014

I had such a pleasurable experience purchasing a new Sorento from this dealership. Ben Braunstein, Chris Bell and Bryan Whitlow were all extremely knowledgeable, friendly, and answered every question I had.

awestergaard87

Dec 30, 2014

I avoid the car buying experience like the plague because often it's a long process with pushy salesmen. I went to Ourisman late last night and it was definitely the opposite. The moment I walked in Benjamin Braunstein greeted me and within minutes was able to find me a perfect match. He easily answered any questions I had and definitely made the experience awesome for my family even though it was almost close. After that Emmad Sherdel took over and helped me go through each of the options in terms I could understand and made the process painless. I didn't feel pressured or overwhelmed which is a big difference from my normal car buying experience. I'll definitely be coming back and recommending everyone I know.

Bmbent

Dec 30, 2014

We had another outstanding experience at this dealership... Ryan Phlegar, Farooq Mohammed, Emmad Sherdel and Chris Bell are the reasons we keep coming back (7 cars purchased through Oursiman). We love our Kia's and it is the personalization and care these gentlemen provide that keeps us coming back even now as we live in Chicago. I would recommend this dealership over any other in Virginia or in our case the U.S. Thanks for making our experience a great one!!! Bruce Bentley

Reece

Dec 29, 2014

Buying a new car is never something I loom forward to doing! Chris Bell and Mike Runfola made our buying experience not only easy but VERY comfortable. They're friendly approach and genuine care sets them aside from ALL other dealers. They are both an asset to your company and I would without hesitation recommend them to anyone I know looking to buy a new car.

Nsechler

Dec 27, 2014

We drove all the way from wilmington NC to buy a car from Ourisman Kia due to their friendly employees and quality service and exceptional prices. They are honest and very fair when it comes to their prices unlike the many other dealerships we went to. For that reason we felt like driving 6 hours was worth it. They treat their customers with such kindness and are always there to help in any way. I will be back to buy my next car from them. Ashley smith was awesome and was available at all times if we had questions and did a great job communicating when we were in another state. Chris Bell made sure we got the best deal and no one pressured us. Best experience I have ever had!

Matt K

Dec 24, 2014

On 12/20/2014, I stopped at Ourisman Kia to test drive the new Optima. I was extremely impressed with the staff, the experience and of course the new Optima. I had no intentions of getting a new vehicle that evening. With that being said, I left with a new Optima and I couldn't be happier ! Best Christmas ever ! My salesman, Hal was fantastic, knowledgable and very helpful. The GM, Billy Brown was awesome to work with. Thanks for making the car buying experience such a pleasure. It's easy to see why this is the #1 Kia dealership in the area. Looking forward to future business. Thanks, again Matt K.

roxy123

Dec 23, 2014

Recently purchased a 2014 Kia Optima from Ourisman Kia Chantilly, VA. Had a great experience from start to finish. My salesperson Ryan Phlegar was very knowledgable, the GM Billy Brown was great to work with on the deal, and then Silvia Aviles in finance finished up the job. Very happy with the process, and this is our second car from the same dealer in the last 6 months.

Carlos Infante

Dec 10, 2014

I leased my first Kia at Ourisman Chantilly on 12/2/14 and couldn't be happier. My salesman Benjamin Braunstein was very knowledgeable about the car and went through all the highlights of each trim level. The rest of the staff was very friendly and helpful which made the experience that much more enjoyable! The manager (Chris Bell) and finance dept. (Erin Hobson) were very creative with financing this car which helped me stay within my budget! I will definitely return to this dealer again!

jonathon.e.sterling

Dec 10, 2014

After searching for a new car for about a year between dealers in TX, MI and VA I could not be as satisfied as I am right now with my new car. Before I made it to the dealer I was set on not getting a car that day just continue my search but from how helpful patient and understanding the team of individuals helping me were I decided to buy on the spot. Thank you so much my new friends and ourisman Kia.

Michael Gilligan

Dec 10, 2014

We had been to Leesburg Kia the day before and really liked the Sorento but did not like the price or the salesperson (stereotypical car salesman). We went to Chantilly Ourisman the next day and enjoyed our experience and most importantly, the same equipped car at a better price.

dlisnoff

Dec 9, 2014

Thanks to the friendly and super helpful staff at Ourisman Kia for making the experience of leasing my new Kia Sorento a simple and pleasant process! We will definitely be back for our next vehicle.

RobertDavid

Dec 8, 2014

The KIA Chantilly Team has always been extremely courteous, friendly and helpful during the past nearly three years ever since I first leased my Sorento. I just completed the leasing of another Sorento and have found the entire staff to be exception, informative and helpful in going through the terms of my new lease and familiarizing me with the vehicle. Their service department has also been incredibly helpful and courteous during the past three years which is a major reason that I decided to lease again with them. They worked with me on the terms and I feel I got the best possible deal and am very pleased with the outcome. Jeff Hoyt, Emmad Serdel and David Kim have been extraordinary in accommodating me and providing me with exceptional service.

RACERetteX

Nov 28, 2014

I was in the unavoidable position of having to assist my mother in finding and purchasing a new vehicle. We visited several dealerships and she liked EVERYTHING she drove. It was a tad exhausting. We revisited Hal Kronenberg several times to re-sit in the Optima and kick tires. Every visit we were treated with the same level of care, compassion and enthusiasm....despite being repeat tire kicking customers. In the end the Optima was the winner, who could resist that manufacturers warranty combined with the features for that price? The buying process was seamless and pain free. Pricing was matched without hesitation to True Car, and the explanation of warranty and additional options was simple enough that I didn't have to translate to "mom speak". I've always been wary of dealerships, having been in the auto industry for 15+ years, but this was a fantastic experience.

soon c

Nov 24, 2014

When we first went to Kia, we were doubtful in buying a car, but that was before we met a friendly employee. David Kim was extremely helpful to us and explained everything in detail. If we had any questions, he was happy to answer them. He was so friendly and kind to us and he always had a smile on. He was the one who made us decide that we want to buy a car at Kia. David first impression was great and we hope to come back because of him. David Kim is the definition of the perfect car salesman. We WILL recommend Kia because of their amazing employees.

Carlos Blanco

Nov 24, 2014

I've just bought my new 2015 KIA Optima at Ourisman and it was rather a very pleasant one!I wasn't really expecting to literally "sign & drive" kinda thing but that was just what happened indeed. I had done my homework and out of several internet quotes I received , Ourisman's was the best price. When I walked in I didn't feel harassed nor intimidated by the sales staff. In fact, the interaction was very professional and a personal touch by each one on the team. Jeff Hoyt, the Manager was very instrumental on guiding me through the car purchasing process and I even had a lower APR than what I already had so it was a no brainier to finance thru them. Ryan Scarola was very helpful and took me and my family for a test drive and explained all features and packages available with no pressure whatsoever. Erin from financial got me the best rate for financing as well as explained in great detail all extended warranty / coverage options in addition to the standard 10 years/ 100 K miles. Last but not least Stephanie went over all the cool features and options it was loaded with even in Spanish!My family and I are very happy with the Optima and with the overal experience. I'd definitely recommend Ourisman KIA to anyone who is the market for new or used car.

jabarona

Nov 18, 2014

My wife, 2 kids and I, were looking for a new car , and I checked this dealership online. We went there and found the car we were looking for. I have along car purchase experience , but this time was different. The team Ashley Smith. Jeff Hoyt, and Altman Psang were awesome, they worked everything possible to make our purchase pleasant . we really thank them for their tireless efforts.we are enjoying our new car thanx to them.Eisa Family

Annie317

Nov 12, 2014

Excellent experience! Erin Hobson and Mike Runfola could not have made the process any easier. Not only did their expertise reaffirm my decision to buy, but they made the buying process fun. I am extremely impressed by my experience with Ourisman Kia of Chantilly, and with the work of Erin Hobson and Mike Runfola. I have never received such first class costumer service before. It is refreshing to work with people who are knowledgeable, outgoing, and who are willing to work at your pace.

keithwbuck

Nov 12, 2014

Chris Bell and Ashley Smith went way above and beyond to help us out. We wanted a 2015 Kia Sedona they gave us the first class treatment going way above and beyond. Ashley made sure my wife had zero questions about the operations of the car. Chris as the Sales manager personnel handled our deal without any questions. Most sales managers do not handle the sales of the vehicles but with no hesitation Chris did. Your the best thanks.Keith and Julie

Solange Risco

Nov 10, 2014

First of all let me say, I spent a few months doing research on both the Toyota Camry and Kia Optima. Both cars really fascinated me and I wasn't sure which car I wanted to fully commit to. I was driving a decade old SUV and wasn't sure if a sedan was really fitting after being so used to my old car. However, upon arriving at the dealership, I fell IN LOVE with the Optima. I went early in September and spoke to a few employees about the different Kias. They were SO knowledgeable. I had gone to a few other Kia's as well as other dealerships (Mazda, Toyota, etc), but nobody knew their cars quite like Kia. Hands down, the best dealership I have gone to. My parents are big on Toyota- they have had 5-6 Toyotas in the past 20 years. It was a major change for them, but they too were convinced the Optima was the car for me. The warranty, the luxurious appeal of the car, and the spaciousness really won me over. Oh and the price ;) Our sales rep, David Kim (Young Whan) was such a dear!! He was helpful and knew exactly what he was talking about. He was a great liason between my parents and I. He knew how to make them feel comfortable, as I mentioned they were gung-ho about it Toyotas. He made a few points about his family and his own preference in cars that really just made sense. He was hilarious and easy to talk to. When we finally got to financing the car, Altman Tsang was understanding of our needs and wants without being pushy about the purchase. He asked us questions and interacted with us beyond just negotiating business. He was personable and made us feel welcome. He even practiced a little Spanish with my dad! Even though we got right to business, Altman was friendly and made it a lot easier to get through all the paperwork without dragging it out till close. Haha. It was such a lovely experience working with both David and Altman. They are a great duo!In the end, when I finally was able to move the items from my trade-in into my new Kia, An employee named Stephanie (?) helped us set up the bluetooth in the car and explained how the technology inside of the car functioned. She was a native Spanish speaker which made the conversation flow easily with my parents. She helped me pair my iPhone and showed me how the eco function worked, explained when to use it, and when not to use certain functions. She really knew her Kia facts! Overall, I would DEFINITELY recommend this Kia dealership to all of my friends and family. If it makes any difference, I went to a different Kia delearship on the same day, felt uncomfortable, and left. THIS KIA dealership however, really won me over!

todd.zerfoss

Nov 8, 2014

Three weeks ago Billy Brown had a few of his cars highlighted at the Victory Lakes Fall Festival and I saw the Kia Optima Turbo and was so impressed with all the features at a great price. On Friday, November 7th I emailed Billy and told him I was interested in the Optima. We exchanged numerous emails and by the end of the day we had reached a price we were both comfortable with. I showed up today, November 8th and the car was all preped and ready for me to pick up. Ben Braunstein was my Sales Consultant and took care of my trade-in without an issue and expeditiously processed all my paperwork. Within a few hours I was out the door in my new Optima and could not be happier with the transaction! Billy and his whole team were the most professional none pressure applying sales team I have ever dealt with. I got the car I wanted and never once felt like I was being taken advantage of or pressured into anything. Thanks Billy, Ben and Emmad you have proven that buying a car does does not have to feel like a root canal.

amymowbray

Nov 4, 2014

What a great experience.! I just leased my first Kia Opitma from Ourisman Kia in Chantilly. The entire staff was friendly, answered all my questions, and went out of their way to get me in this car. I actually feel like I wasn't taken advantage of, like previous dealerships have left me. I will definitely return to Ourisman when my lease is over to purchase my next car. How's that saying go? You have good service you tell 1 person, you have bad service, you tell 15 people? Nope, not me. I'm telling every person I know about the great experience I had. Thank you Erin, Hal, and Chris!

kanchirk

Nov 4, 2014

After two and a half years of driving, my Kia Sorrento hit the 28000 miles and I safely scheduled a service visit.Within 10 minutes of dropping the vehicle I got a free loaner for 24 hours.I was informed that the car was serviced and ready for pickup by late afternoon.Returning the loaner and picking up the car after the payment was prompt and left me completely satisfied as I foresee no visits throughout the winter.Am so impressed with the loaner, Will ponder whether to buy an additional KIA RIO in the next year or so from Ourisman at Chantilly.

Mmmdbart

Nov 3, 2014

Excellent experience. Great team of professionals! Chris and Mike knew the details of the car and helped me select options. Farooq snowed me all the car models to help me select the appropriate choice for my family. Emmad was also wonderful with the financing options. We love the car!

nicole.jack.121

Oct 29, 2014

We went in with a 2012 Jetta that we wanted to trade in. We didn't think it would be financially possible to trade in the Jetta and buy a new Kia, but Chris Bell made it possible. The trade in value for our old car was exactly what we wanted, and Chris went through multiple options that we could do for buying and leasing a new Kia Sorento. We ended up buying a 2015 Kia Sorento and we couldn't be happier. Also, Altman was so helpful with the financing and made us feel very comfortable with the whole process. David was AMAZING as well. He was super friendly and informative throughout the experience. He showed us how everything worked and showed us all the different options that were available- we loved him!We would definitely recommend Ourisman Kia in Chantilly! Their wonderful!

mcwhite725

Oct 29, 2014

Both Benjamin Braunstein & Erin Hobson & Altman Tsang were great to work with. Super friendly, explained everything well and were able to get me a good deal. I love my car & left feeling confident in my purchase. Especially explaining the features on the car, Ben did a great job and was very thorough.

Rkern

Oct 21, 2014

I purchased this car for my niece and it was recommended that I visit Mike Runfola at Ourisman KIA. Mike made the sales process go through with ease. The guy even pitched in to wash the vehicle in order to get me out the door that much faster. I have been in commissioned sales for 20 years now and Mike truly understands how to own and manage the sales process. I fully understand why he was so highly recommended.

wright2998

Oct 21, 2014

My wife and I were greeted by Mike Runfola when we arrived. We were interested in test driving a KIA Optima for my wife. He immediately started asking questions about what we were looking for in a car to help us pick the right one to drive. We ended up test driving pretty much every different model to see which one she liked the most. Mike was very knowledgeable while riding with us and answered all of our questions. Not one time did we feel like he was pressuring us into a sale. He just let the car do the selling.When we returned and decided we liked the hybrid for my wife's commute, we began talking to Chris Bell about different financing options. He was able to lay out several different scenarios and how and why the payments worked the way they did. We were able to do an overnight test drive and we returned the next day to buy the car.We filled out the credit application and began talking with Emmad Sherdel in finance. He did a great job explaining everything during the process. This was my wife's first time buying a car so she was really nervous about the finance part. Emmad answered all of her questions and she was very pleased with our options.Overall, we had a great experience and are very excited about our new 2014 KIA Optima ES Hybrid!!!

KIAK900

Oct 20, 2014

I'm long time owner of the KIA brand. I stay with the company for a wide variety of reasons. The most important part of my desire to remain with the company is the VIP treatment that I receive has a KIA owner. There's a team at Ourisman that is second to none in their approach towards me. From the service department customer rep lead by Andrew who epitomizes customer service, who ensures all my needs are meet, I have a clear understanding of what is being done, and who makes himself available at all times, is the kind of value that you get from Andrew and the entire team in that department. Andrew you are the best! In the sales department over the years, I have developed a business friendship with Chris Bell. Chris is truly an outstanding manager who believes in taking care of the customer and displays an adopted attitude of "if you take care of the customer - than car sales will take care of itself." Chris, I been blessed to be able to afford a Mercedes, BMW, or Audi but I choose to drive a KIA (K900) because of you. During a recent visit, I was coming in from the outside towards the show-room floor and bumped into Ashley Smith (who did not know me), and she greeted me with a smile and said welcome to Ourisman, I asked her did she know who I was? Ashley politely said "no Sir I do not." After introducing myself and getting onto the show room floor where Chris immediately greeted me, Ashley made a point to know who I was, not to sell a car but to treat me as a loyal brand customer. Ashley, because of what you did and your willingness to understand the value proposition of a brand customer you were able to lead/support the effort in me driving a K900 today. Several days later, Ms. Ashley is still calling me to ensure everything is ok.... That's how it's done! Last but not least Ryan Phlegher is a young man on the rise should he remain in this profession. Thank you for your instructions on the K900 which has been invaluable. You took the time to explain and if you did not know - you went and found out; which was not often. Guys, as long as you do what you do I will remain a brand customer. Now please get my K900 key chain. lol ... Thanks and God bless you all. Missed you this time Billy?

pmclaugh

Oct 20, 2014

Buying a car has never been so fast, easy, friendly, efficient and affordable then it is at Ourisman Chantilly Kia. I have already referred this dealership and they in fact also bought a car from them! I could not have asked for a better, more caring team for my new car purchase. Thanks so much to Ryan, Gabby, Erin, and Chris! You all made my car buying experience an absolute pleasure!Pat

kron45

Oct 19, 2014

I was a previous Kia Optima owner and loved everything about my 2013 Kia Optima EX. However, I was curious to see what new advances and options Kia was offering on their new 2015 line of vehicles. After wandering around a bit, admiring the new 2015 models on the lot, I was approached by Ryan Phlegar who immediately recognized me as a previous customer (although he was not my original sales consultant). From the start, Ryan understood what I was looking for. He did not hesitate to let me test drive the different models, to allow me to feel the difference between the Optima EX and the Optima SX Turbo. After the test drive, he too great care to explain the minute details of each different model. His knowledge of the different Kia models is amazing, it allowed me to easily differentiate between the models of the different vehicles to make an informed purchasing decision.After I made my decision to replace my awesome 2013 Kia Optima EX with a new 2015 Kia Optima EX, Ryan introduced me to the Lead Business Manager Silvia Aviles. Silvia is very knowledgeable and awesome to work with and she got me the terms that I desired. Of course, I had a lot of questions, but she patiently answered any question and ensured my understanding before proceeding. She made every aspect of the financing process easy and simple. Silvias knowledge in the financing of vehicles is a testament to her expertise in her field.Billy Brown, the General Manager at Ourisman Chantilly Kia, continued to ensure that I was satisfied with my purchase every step of the way. His commitment to each and every customers satisfaction is reflected in the dedicated professionalism of everyone I encountered and speaks volumes of Ourisman Chantilly Kia commitment to stand behind the quality of the cars rolling off their lot. I returned on the day following my purchase to finalize a document process; unfortunately, Silvia was with a customer. Without losing a beat, Altman Tsang, provided his assistance, made the necessary changes, and finalized everything without having to make me wait. I was very impressed by this demonstration of team-work at Ourisman Chantilly Kia. This is what a team is all about. Everyone that was involved in the purchase process was courteous, knowledgeable, and professional. I will definitely return when it is time to replace my vehicle and in the meantime, I highly recommend Ourisman Chantilly Kia and the Kia line of vehicles to friends and family when they are in the market for a new vehicle.

specialk.dubya

Oct 15, 2014

My wife, son and I visited the Chantilly Auto Park to consider a car for my 17yr old son. We stopped at the Kia dealer and was immediately greeted by Hal. He was very friendly and courteous and he remembered seeing us drive thru the lot the previous day. We looked at a 2014 Kia Soul, and proceeded to test-drive this model, but later that same day we decided to purchase a certified 2012 Kia Soul (+limited edition)instead. The entire time Hal was engaging and friendly, and never became impatient. We were later introduced to Chris Bell, the Sales Manger, who was very friendly, engaging and professional. Chris and Hal worked hard to make sure we were comfortable with the 2012 Soul and the entire car buying process. The financing was done by Altman Tsang. Altman was a pleasure to work with, and he got us the terms that we desired. The entire staff was very professional and we were very pleased with the young gentleman (cannot remember his name) who took his time to show our son how to work all of the options on his new car. We will gladly send our friends and family to visit this dealership when they are in the market for a new car. :-)

Brian Bunch

Oct 4, 2014

From the moment we walked in to the time we left with our new 2015 Kia Optima, Chris, Mike and Altman were outstanding. They let us test drive multiple vehicles to get a feel for Kia since it was our first and we have a baby on the way. We told them that we were not looking to buy that day and they understood. There was no pressure what so ever like some dealers and they were patient and kind through it all. At the end of our test drives we asked to see what prices we would be looking if we leased or bought. While they were pricing everything out, Mike and Chris took time to talk to my wife about football and made her feel comfortable and relaxed while we waited. This is the best sales team I have ever dealt with when it came to buying a car. I would recommend anyone looking for a good price and a great place to go buy from Oursiman Chantilly Kia and ask to work with Mike Runfola, Chris Bell and Altman Tsang!

Brian20171

Oct 3, 2014

My wife and I visited the Chantilly Auto Park to consider an econobox for my long work commute. Our top choices were the Ford Fusion, Mazda 3 and Toyota Corolla, with the Kia Soul as a distant contender. Our first stop was Ourisman Kia, Ashley Smith was outside of the building near a Kia Soul and greeted us warmly. We liked the dimensions and price of the Kia Soul, and proceeded to test-drive two models. Throughout the visit, Ashley was engaging and friendly, and never became impatient or pushy. We chose the Plus model and opted to trade in a 2008 Chevrolet Malibu. Ashley introduced us to Chris Bell, the sales manger, who seemed friendly as well. The initial trade-in offer was disappointing, and we asked Ashley for a higher appraisal, more in line with NADA guidelines. She consulted with Chris, who quickly agreed to a more palatable offer. The financing portion with Silvia Aviles went smoothly, with no pressure for add-on options. Chris also assisted with the paperwork to move things quickly, while Ashley filled the tank. Last but not least, Ashley and Chris delivered our new ride in perfect shape and helped us more our belongings out of the Malibu. Ourisman Kia provides a friendly and pleasant sales experience while respecting your intelligence and time constraints.

mmarino60

Oct 2, 2014

David Kim, was very accommodating and patient while I test drive 4 different cars. Such a friendly and helpful group of people at Ourisman Kia in Chantilly. They actually made leasing a vehicle a pleasant experience!

dmccoy7

Oct 1, 2014

Excellent car leasing experience. Farooq was so friendly and knowledgeable. Finance and management extremely helpful. Would recommend Ourisman Chantilly to friends/family. I am already in love with my Kia Optima. Thank you all for the help and car expertise today. You are all great!

lkmetz

Sep 29, 2014

Ashley Smith and Chris Bell were the best! A great car buying experience! They were both very knowledgeable and answered all of my questions. Both were professional and did not drag out the process or try to deceive me in any way, as MOST other dealerships out there do!!!

DMosier58

Sep 24, 2014

Even though I live over 100 minutes away, I was glad to make the trip based on friendly advice and support from manager Jeff Hoyt to visit Ourisman Chantily, VA. Once there, David Kim introduced me to the Infiniti and took me on the test drive. They offered me a very fair deal and then Altman Tsang took care of meeting my finance needs. David Kin even cleaned out my trade in vehicle. Everyone of them made this a family experience, where extremely professional, and I will recommend Ourisman to anyone looking for excellent sales and service when buying a vehicle.Sincerely,David Mosier, CPABenefitMallVice President of Operations

godfrey bell

Sep 23, 2014

To whom it may concern,My name is Godfrey Bell (of no relation to Chris Bell) and my wife and I recently (09/13/2014) purchased a 2012 GMC Acadia from Ourisman Chantilly Kia. Our salesman, Ryan Phlegar, Sales Manager, Christopher Bell, and Finance Manager, Altman Tsang, were great!. I had been researching the GMC Acadia for almost two months, and after seeing Christophers ad on their website, I knew I had found my truck. I called Chris (who picked up on the second ring) to see if the truck was still available. After a couple of questions I scheduled a visit to the dealership.I spotted the Acadia as soon as I drove on the lot. They knew I was on the way, so they cleaned it up and pulled it to the front. When my wife and I walked towards the truck the automatic doors unlocked and we were greeted outside by Ryan and Chris. My experience with car salesmen hasnt always been great. I always felt like I got beat after purchasing a vehicle. Chris, Ryan and Altman changed my experience. They worked seamlessly together. Without asking, they beat the interest rate offered by my previous dealer (CarMax) and gave me $700.00 more than they offered for my trade in. I was in and out in less than 2 hours and that included the test drive. From beginning to end, my experience was great! I got a great deal, and I would definitely recommend Ourisman Chantilly Kia to my friends and family. I also visited the service department to have my Ownershield Care Package applied and Gabriela was great.Being on par in terms of price and quality only gets you into the game. Service wins the game. Great job guys and gals. Lol

goldsborough

Sep 19, 2014

My husband and I had spent months looking for a new vehicle. Chris Bell (best sales manager ever) is the reason we returned to Ourisman Kia. Even though Chris knew we weren't ready to buy when we met him 2 months prior to us returning, he still took the time to go over the vehicle with us and to take us on a test drive, other dealerships not so much. We very much appreciated Chris' no pressure approach. Brian Whitlow in Finance was so NICE a happliy answered my 101 questions, leasing vs. buying. Brian's goal was to get us the lowest monthly payment possible, and he did!! Farooq Mohammed is another great example of customer service. New to the technology that is available in cars these days Farooq went over all of the options to ensure we had a basic understadning of how everyting worked. I am a bit of a neat freak and Farooq made sure the car was delivered to us absolutley spotless. This was the best buying experience we have ever had. We will definitley back!! Thank you Ourisman Kia for having such an AMAZING team!!

Jmbunner

Sep 18, 2014

Sales consultant was very knowledgable. We were treated with top notch care by business manager and I left feeling that this purchase was right for me!

heatherdinic

Sep 17, 2014

Even though I do not enjoy dealing with car salesmen in general, everyone at Ourisman was great to deal with. They went above and beyond to make the sale and keep me happy.

tshine218

Sep 16, 2014

From the moment I stepped onto the lot I was greeted with friendly faces and great personalities. An extra special thank you to Kenny Moffett who took his time to understand my needs and to help me relax with his great sense of humor throughout the process. I truly felt like I was among friends. With the help of Finance 'miracle worker' Brian Whitlow, I was able to lease the car I wanted. Brian went above and beyond to get me into a Kia Optima even though my finances were tight. I have even had the pleasure of working with the service department. My service appointment was quick and painless. Thanks is not enough to express to Kenny and Brian what their help meant to me. I will definitely be back to see you both! Thank you Ourisman Kia Chantilly for the fabulous staff!!

Ryuhasz3

Sep 14, 2014

My husband Larry Douglas and I have has nothing but the best of service and friendly people that we have worked with. They went above and beyond to help us get what we needed. I would recommend this Kia to anyone who wants good customer service and friendly people who care about you.

antardy

Sep 10, 2014

A lot of people avoid buying cars b/c they hate dealing with sales associates as a lot of them try to rip you off!!! The sales agents and Kia were absolutely AMAZING!!! I can't express what a great pleasure it was working with the team (Farooq Mohammad, Jeff Hoyt, and Bryan Whitlow!!!) I was able to purchase a new 2014 with EVERYTHING I WANTED AND MORE!!!! I arrived around 7 15 pm on 9-9-14 and was out by 9 45pm feeling 100% confident about my purchase. I'd so recommend others!!! FANTASTIC ALL AROUND GREAT SERVICE!!!!

Joeeey777

Sep 9, 2014

Thanks to Ashley Smith and Bryan Whitlow I can honestly say I enjoyed the process of buying a new car. From beginning to end they were friendly, relaxed, and professional. Ashley was more than happy to spend the time it took to make sure I was completely satisfied when I drove my new Soul off the lot. The same is true of Bryan who did the financing and paperwork. He really made sure I understood all the options before I signed. Thank you guys. I'll be back!

OptiLucy

Sep 3, 2014

Kenny Moffett and Purcell Johnson did a great job providing us with sales service. I have a serious HATE of dealers and in my past four new vehicle purchases I was validated in my HATE with terrible experiences. When we arrived at KIA we walked into a new world. I found myself actually enjoying the experience of leasing a new car. We told them we wanted the Sign and Drive deal on an Optima and they went to work helping us find the car we wanted with ease and attention. I highly recommend them. We did experience a few issues. First there was only one key for the car and we were not told about the other key being locked in the Service Department until we signed the papers to purchase it. That would have been no big deal but when we returned on Monday to obtain it we were told it was lost. Eventually they found it before we left but it was not nice to wait 1.5hours for the second set of keys to your newly leased car. The other issue was with a rear bumper applique that we got too many conflicting stories about. That also took too long but Kenny offered to get us lunch while we waited. That effort neutralized our feelings somewhat. Eventually they got it done but it put them down from 5 stars to just 3 on Quality of Work. I guess the lesson learned is to buy the car during the week or early on Saturday. But I would not have any issue with Kenny or Purcell and Bryan setting us up for car delivery on the following Monday and explaining that it would allow them to deliver the Optima optimally. We told Kenny that we will be back in three years to lease or buy a new car. We weren't joking. We just hope they are just as good then.

darylginger13

Sep 2, 2014

I walked into the Kia dealership ready to purchase my first ever car. I was a little nervous and unsure of what the experience would consist of, but I knew from the minute I walked in I was going to be in good hands. Purcell Johnson greeted me and my friend right off the bat, and he made sure that the car I had called about was pulled around for me to check out. He took me and my friend outside and we got in the car and waited for a Sales person to come and assist us. After a couple minutes of taking the time to sit in the car and check out the features, Purcell introduced us to David Kim and told us that he was one of the top car Salesman in the country. I knew we would be in good hands. Mr. Kim got in the backseat and spent several minutes going over the car features and going over his credentials, and we were both very impressed. He kept the conversation fun, light, and there were many laughs shared over the course of the test drive. I felt comfortable, excited, and hopeful for what was to come over the course of the day during my first car purchasing experience. After the test drive, Mr. Kim took us back inside to the dealership and he set us up with Erin Hobson. Erin sat down with me and went over all the paperwork I needed to fill out in order to apply for a car loan through Kia. Once the paperwork was done, she brought me into an office and we went through all of the options that Kia offered on the vehicle including specials, financing options and convenience packages. Everything was explained thoroughly and in a detailed manner. Any time I had a question, Erin answered patiently, and if she didn't know the answer right away, she would find someone immediately who did have the answer. Being a first time car buyer there were a lot of questions that I had, and there was a lot for me to contemplate, consider and think over before making a final decision on my purchase. Erin was very patient with me through the whole process. I never felt pressured, I never felt bad for saying "no" or "I don't think I'm interested in that option." She crunched numbers and did everything in her power to make sure that all of the options I was interested in were offered to me in the most affordable way possible. When I left Kia with my beautiful new 2015 Kia Optima, I was ecstatic. I felt 100% comfortable with the entire process. I was never pressured, and I never once felt like any of the employees were taking advantage of a young "dumb" first-time car buyer. I requested a picture with my new beautiful purchase. I was asked if I wanted to put a big bow on the car for the pictures, to which I could not pass up. When looking over the car prior to driving off the lot with my new vehicle, there were some water spots left over from the car wash. Mr. Kim went over ever single water spot with a cloth by hand to buff any imperfections off the surface so the car was perfect. He shook my hand and personally thanked me for my business.When I got home, I had a thank you email in my inbox from Mr. Kim, as well, and I received a text message sent to my cell phone from him thanking me for my business. I felt like the entire experience went as smoothy as it could have gone. It was painless. I hear horror stories from friends and family members about their awful experiences at car dealerships. I was a little anxious and apprehensive after hearing these horror stories of hours and hours and sometimes days spent negotiating a final deal with dealerships. All I can say is, maybe they should have gone to Ourisman Kia in Chantilly, because if they had, maybe they would have had a much more pleasant experience. I would recommend this dealership to anyone looking for a new vehicle. Thank you to everyone who helped make this big purchase possible. I have my dream car, and I'm a very happy customer!

wallesia.coger

Aug 31, 2014

I went to the dealership and was just looking for a car..I wanted to get a idea of price, payment, and downpayment. Well surprise I purchased a 2015 Optima that same day. I love the car. I liked my sales team Scott, Purcell and Emmad. They were really nice guys. My next purchase of a turbo Optima or Sorento will be made by at that dealership and then my rating will be five stars.

jddmad

Aug 29, 2014

This dealership excelled in every aspect of this sale. They found out what exactly I wanted and when instead of trying to sell me what was on their lot, they found what I wanted and got it to me. Mike Run for a was my salesman and he was polite, and listened to what I was willing to pay for and not. After I had purchased the car, he kept in contact with me to update me with the timing and availability of the car I expected. Then he did something really neat. He sent me an email with pictures of an after market bicycle carrier I could get for my car. That actually meant a lot to me because I wanted had mentioned that I wanted one while in the dealership and Kia does not make one to fit the Soul with the sunroof. I was grateful to see that there was one that I could get for my car!There are other people I worked with. Everyone was polite, helpful and courteous. I would love to mention all of them by name. I just can't remember.

kcfan71

Aug 27, 2014

I always dread car shopping. I owned a Toyota Camry Hybrid which I bought new. The experience that I went through with buying that car was lack luster and kind of left me really not wanting to ever buy a car from a dealership again. I was driving by the Ourisman KIA Chantilly dealership and saw a car that I liked. I wanted to look at the car but remembered the experience from buying cars in the past. I decided to stop in and I couldn't be happier that I did. The customer service is what you would seem to expect from top end manufactures of 100K+ cars. The sales staff down to every person that worked in the dealership couldn't be friendlier. Yes, salesmen/women are supposed to be friendly to make a sale; but at Ourisman KIA that did not seem to be the case. They are generally nice and care about your interests. I have never had a better car buying experience or buying of anything for that matter. Yes again, I traded my Camry in for an Optima Hybrid and I could not be happier with not only the car but the experience buying the car as a whole. They are truly remarkable dealership that has restored my faith in purchasing a car from a dealership.I have only taken the time to write 3 reviews in my life. I do not know if anybody will really read this one but if you are; I highly recommend this dealership. An extra special thanks to Chris Bell, Robert Allen, and Erin Hobson whom I had the pleasure of dealing with. I can only be lucky enough to work with you again many years down the road when it is time for a new car.

mathkid77

Aug 26, 2014

I have never bought a car so easy in my life. Ben is the BEST salesman ever. He was extremely patient with me, he did not haggle me, and worked out the best deal possible. Even since purchasing my car on Saturday, Ben still responds to my text messages very quickly. If you want to buy a Kia, ask for Ben. He is the absolute best and provides impeccable customer service. My wife has bought 7 cars in the the past and said this was the best and easier car buying experience. Also, Emmad in financing was great. He definitely gave me every perk possible. I received a great rate and great incentives. Ourisman Chanitlly Kia is the the BEST!!!!!

Teejay Medina

Aug 20, 2014

We have been looking for an SUV to replace my wife's gas guzzler. And so I checked online and Ourisman Chantilly Kia has the best deals, that's why even if we live all the way in Woodbridge we drove up to check out their lot and great deals. True enough it was all worth the trip, everyone was very helpful and well-informed about their vehicles. David Kim was really nice and patient with us, taking us out with the test drives. Same goes for Erin Hobson, who worked with us showing us every option we could have to get the best deal. Ultimately, many many thanks to Chris Bell who made sure everything went well and for the Twizzlers. Lol making it the best experience of purchasing a vehicle. Thanks much guys!!! Keep up the good work.

Norskgirlj

Aug 17, 2014

I first walked into Ourisman Kia in 2013 when my husband was deployed to Afghanistan. We had just heard he was about to return and would be needing a car. My husband sent me out to look at a few cars including the new Mercedes. I found myself at Kia since I had heard good reviews about them. I drove the the Cadenza and there was no comparison for quality and price so I surprised my husband upon his return. I have been fortunate that I get to drive his car quite often as a Realtor and found myself jealous so when my car lease was up we went back because we had had such a great experience the first time. Chris Bell and David Kim and Brian in Finance went above and beyond to make us feel welcome including playing basketball with our 4 year old son while we did business. Great cars and great service is hard to come by. Thanks again.

Rachel Sullivan

Aug 16, 2014

My boyfriend and I stopped by Ourisman after searching other lots for a used car to replace the Prius I was paying and owed WAY too much on due to past credit issues. Ryan came out and greeted us right away, and didn't try to push me at all. He asked what I could afford and only showed me cars that were in my budget instead of pressuring me into buying something I would never be able to afford. We test drove two cars, a Forte and a Soul, and Ryan answered every question I had about each car without any hesitation. I fell in love with an Alien Green Soul, and never once felt forced to buy it. Chris worked extra hard to get us the best financing deal, and helped me get more for my trade-in than it was actually worth. I really felt like everyone who helped us went miles out of their ways to help us. My boyfriend and I love my new Soul so much, we're considering replacing he car with a black Soul. I couldn't ask for a better car buying experience, and will definitely be back for all of my service needs as well as potentially purchasing another car. If Chris reads this, your bulldog is welcome at Manassas Petco anytime, and Ryan deserves a raise! Thank you guys so much!

Pkoch9999

Aug 13, 2014

Henry met us with a great demeanor and happy attitude. He gave us the chance to explore many options and kept the pressure low. Overall the best car buying experience I have had.

toshiro

Aug 11, 2014

I came to Ourisman on a co-workers recommendation and was very happy that I did! The salespeople were great to work with. I found Ben to be down to earth, very sincere and easy to work with. Ashley was very patient and thorough in going through some of the more modern features of the car in detail with me. I can proudly say I'm up to date in Sirius & bluetooth usage. This stuff is very cool! The car value was great, even the baseline 2014 Kia Soul is an excellent vehicle, inside and out. Emmad was very helpful in suggesting appropriate warranty coverage. Thanks guys!

beltondt

Aug 11, 2014

Ourisman Chantilly Kia is the best place ever! I would recommend anyone here! I walked onto the lot and was immediatley greeted by the sales manager and Mike Runfola. I told them what I wanted and proceeded to find me what would work best for me. This is my second car with Chantilly Kia and I definitely will be back for another. The customer service was great, people friendly and I had an overall great experience!Danielle Belton

ShereeS

Aug 10, 2014

I had been looking for a car and wanted to check out Kia. I decided to stop by one afternoon. I was apprehensive. I expected the lurking salesmen ready to pounce and pressure to seal the deal that day. I walked in the door and my salesman became Mike Runfola. I told Mike what I was looking for and that I wanted to do a test drive. I test drove the Forte and the Optima. I questioned Mike on each about various odds and ends and he answered all of my questions. I also told him I about other cars I was interested in and that I intended to test drive a Toyota. He took me over to Ourisman Toyota to do a test drive! When I was done for the day, Mike introduced me to a member of the Management team...here it comes...the kill! What? No kill?! I walked out accomplishing what I had set out to do which was test drive a few cars and leave. They let me leave! Mike followed up with me offering suggestions as to what might be a fit for me. In fact, he actually found the car that was perfect for me. A few days later I went back in, test drove the Kia that Mike had suggested and a Toyota that was similar. Side-by-side. Test drove both again. I bought the Kia Optima. It's a beauty. I'm extremely happy with it. Chris Bell sealed the deal and Silvia Aviles expertly and informatively processed the paperwork. I was out of there in no time. Mike even drove my new car home for me as I was in a rental car. That in my opinion is above and beyond. Mike also introduced me to Gabriela Escobar who is the Assistant Service Manager. I had an additional service done to my car and Gabby followed up with me and kept me updated. Painless. What a team! But that's the kind of dealership this Ourisman Kia is! Chris Bell explained that Customer Service is #1. These guys live and breathe customer service! I'm delighted!

The Jen's

Aug 3, 2014

Ourisman Chantilly KIA rocks! Working with Erin Hobson and Chris Bell was absolutely fantastic! Erin I understand is relatively new but did an absolutely fantastic job in finding the cars that I was interested in and telling me about their features over email, even giving me relatively monthly payments for each. This is such a plus for me as it's hard to get to the dealership when working long hours. So, I was able to know to some extent what I wanted by the time I got to the dealership which saved great time. All I had to do once I got there was hook up with Erin and go for a test drive, then choose the exact car I wanted, run through finance and all done! It was so simple and pleasant! Chris is also such an asset to the dealership, worked with him on my last KIA and I must say, if you haven't bought at this dealership you most certainly should, as you won't top the experience. In my pre-Ourisman Chantilly KIA life, it was always a pain and struggle to have to go to lots to try and find cars, either salespeople are hounding/hovering or you are taking hours and hours trying to get through red tape. As stated previously, both were a pleasure to work with - this dealership is the bomb and I don't intend to go to any others as long as I'm in this area!

davidhudson

Jul 31, 2014

I am 69 years old and recently moved to Virginia. Buying a car has never been easy in the past. And, frankly dealing with the typical salesman has always been trying.But, this time, my experience was just the opposite of previous car buying .The staff was professional and friendly and thorough. I was given a better understanding of the operation and the vehicle than I have ever gotten before at other dealerships.I want to personally thank Chris and Ben and Bryan for helping me understand everything and actually making this an enjoyable experience. Thank you, David Hudson

Hockey7711

Jul 21, 2014

Buying a car is not fun.. it just isn't. It is a lot of money for something that doesn't keep it's value the second you drive off the lot. And the salespeople, no offense, can be, well, less than favorable.But my opinion has completely changed thanks to Oursiman Kia in Chantilly. From Purcell who I talked to on the phone, to Henry, Chris, Billy, and Bryan, everyone of them was so much fun to talk to and work with. I didn't feel like I was being pushed into anything, and they made us feel so relaxed about such a big decision.I wish that I could buy more stuff from these guys, but I can't buy a new car everyday :)Thank you for helping us get the car we wanted, the payments we needed, and making us feel like humans even though our credit was not the best. Definitely will recommend you to my friends!Best,Melissa, Matt, and Scarlett Jorgensen

Heidi Schandler

Jul 9, 2014

I've done business with the Ourisman auto group before, so my expectations for this purchase were high. I'm happy to say they were exceeded. Chris and Ryan made sure I got the car I wanted (a 2014 Optima Hybrid), equipped exactly the way I wanted, at a price I could be happy about, and Silvia made sure that our purchase went as smoothly as possible. Each of them went out of their way to provide the best possible buying experience. Also, I have to mention that a big part of why I like doing business with the Ourisman auto group is their service director, Ken Gilbert. My husband and I first met Ken about half a dozen cars ago, and he has earned our trust and appreciation many times over. I highly recommend Ourisman to anyone looking for a new car, or needing a dependable service department.

genmwilson

Jul 6, 2014

I didn't know exactly what kind of car I wanted but I knew it had to be a good commuter car and be able to fit my budget. I told Marcus exactly that bare bones criteria and in minutes he pulled up the car that was destined to be mine. I knew as soon as I got behind the wheel I was in love and had to have it. Marcus was professional and honest with me. I never felt pressured or uncomfortable. I can say the same about Chris and Emmad. We made jokes and they made my first car buying experience a real pleasure. All of my questions were answered and my worries disappeared. Taking cars in for services is usually not a good experience, but I know when I come back it's going to be painless and easy. I can't wait to drive my Kia Rio to work tomorrow and I will highly recommend them to anyone I know that is looking for a new car. Thank you all for everything!

bmars

Jul 5, 2014

My experience working with Ben Braunstein and Chris Bell was fantastic. This was my first time actually purchasing my own vehicle and they made it as easy and seamless as possible. I couldn't be happier about my purchase and would highly recommend Ben and Chris to anyone who is looking for a new vehicle.

icdedpl

Jun 30, 2014

I walked into the dealer needing a new car. Ben, Chris and Emmad were simply wonderful! I had the best car buying experience I could imagine! they got me a great deal on a 2014 Kia Forte and though I came in scared, I drove away extremely pleased...I couldn't be happier. They were the best to work with.!!! Best of luck to all of you!!!

mgambill1

Jun 28, 2014

It was a pleasure dealing with Jeff Hoytt, Ryan Phlegar and Silvia Aviles on the purchase of our 2014 Kia Soul. Jeff was exceptionally helpful in getting us what we wanted at a price we were comfortable with. He went above and beyond finding the car since they didn't have it in the dealership at the time. Everything with him was up front and we never felt he had any hidden agendas. He certainly looks out for his customers and wants everyone that buys a Kia to have a great experience!Ryan was also very helpful. He was always there to answer any questions and was very supportive during our entire purchase.Silvia was great to work with in helping us finance the vehicle. She was very patient and always made time to meet with us whenever we had questions.Ourisman Chantilly Kia has outstanding staff and these three in particular made this car purchase a great one for us! When we are in the market again for a new car, Ourisman Chantilly Kia will be our first stop.Thank you!

ghawk3

Jun 14, 2014

This is my third vehicle purchase from this dealership and they have been great from start to finish. The General Manager is hands on so somewhere he will meet and greet you. The sales staff are more then eager to wait on you and see that your taken care of. They are knowledgeable but if they don't know an answer to your question they will find the answer for you The place itself is fairly new and very tech oriented They are all willing to go that extra mile to see that your experience is pleasant. If there was anything I might be weary of would be the time it takes to do the servicing but they want to be through and so they take whatever it takes time wise to make sure everything is done right and if you purchase your vehicle there you could always get a loaner vehicle if you can't wait. Yes, I would purchase from them again and again.

Tyrei25

Jun 12, 2014

Ben, Chris and Emmad were fantastic to work with. Being a first time car buyer, I had reservations about the experience. As soon as I walked onto the lot Ben saw me and was immediately helpful and friendly. At no time did I feel pressured, he listened to what I wanted and took me directly to what I was looking for. Ben made the entire experience fun and stress-free. He answered any questions I had quickly and always with a smile. Chris and Emmad were equally as easy to work with. Being fast and efficient and extremely helpful. I will definitely recommend Ourisman Kia to friends and family when they need a vehicle.

michaelhigdon1972

May 26, 2014

I do not think that I have ever had a better experience buying a car. I meet with Ashley and she made me feel relaxed and was very knowledgeable about the car I was interested in. I would recommend Ashley to anyone that is looking to purchase a car, for her professionalism and patience in answering my questions. Chris Bell gathered all the necessary information that you would need as to process the paperwork and keep the ball rolling. They worked everything to get me what I wanted and at the price I needed it to be. Silvia was so prepared for me to sign the documents needed to finalize the deal. It was a smooth process and made it feel painless. In conclusion, Billy Brown runs one of the best dealerships in the area. His staff and team are hands down the role model for all others to follow.

taspeed

May 20, 2014

I have never gone through the whole car buying process before coming to this dealership. I was in the market for a new car, but being 20 years old and in college, my options were limited. My parents came along to help me with the process. Ashley was great! She was knowledgeable, and was great to work with. She helped with all my questions and made the process very easy. Chris was incredibly helpful too. He was the first person we talked to about prices and was very helpful in informing us on all of the different options before us. Emmad was very patient with us with all of our questions. It has been 3 days since I LEASED my brand new 2014 Kia Optima, and I LOVE it. Ashley, Chris, and Emmad made my first experience with a dealership easy and enjoyable.

marymax64

May 17, 2014

Hello - I am a very satisfied customer and wanted to express my appreciation and rave about the great service that I received from Ryan, Chris, and Emmad. All three gentlemen were very courteous and most importantly kept me and my daughter informed (prices, rates, and options)throughout the whole process; I especially enjoyed the patience they showed as we asked many questions as well as car demonstrations. Overall the whole experience was (awesome) definitely worth our time and I will definitely recommend the Ourisman Chantilly Kia Dealership to my friends and family!

Longwood2014

May 13, 2014

I am a recent college graduate that was car shopping and had already gone to a few dealerships. Ourisman is a great place! They have a large selection of cars and I had actually printed out the car I found online. Ben Braunstein was the sales consultant that helped me find the car. He was great! Very funny and made the experience fun, and not stressful at all. The company worked with us on pricing and we ended up getting a new 2014 Kia Optima that day. Great service, and the car was ready for me by the time we finished all the paperwork. I would recommend this dealership and sales consultant to anyone looking for a car.

GrandmaRed

May 8, 2014

Bought our new Sorento 4 days ago. Everyone we dealt with at Ourisman Kia was pleasant and very helpful. Our sales lady, Ashley, could not have been more attentive or patient. We appreciate all Ashley did to put us in the car we wanted. She actually made the car buying experience fun and enjoyable! The overall experience was wonderful.

sbeckmeier

May 8, 2014

My girlfriend and I thoroughly enjoyed our experience in dealing with both Ben (sales) and Emmad (finance). Both were attentive without being overbearing. My only complaint is we did not get floor mats in our used vehicle which should have come standard. We didn't recognize this until after our purchase and when we pointed it out there was no action to rectify it. All in all it was a good experience.

msbird19

May 4, 2014

Let me just say this.. I have not purchased a new vehicle for 14 years. my current Mazda Tribute which I love was starting to cost me money. So get online and start searching I know that I want the Optima or the Fusion. After test drive driving both for about two weeks I made up mind on the Kia. shop and shopped on line. Bingo!! Ourisman has the best deal I better get on it. I made my inquiry, Jeff Hoyt answered.. we emailed back and fourth. I must have asked him what seemed like a million questions before I decided to make the trek (31/2 hour drive). I decided to go up on Friday 3/25/14. Thursday I confirmed with Jeff. Well I should have checked with my ride first, she could not take me till Monday. I let Jeff know that I had a little snafu and I really want that car in my garage. 20 mins later he emailed me and he had a plan. He was going to send Henry Hoffer to come get me. #1 Customer service. In the meantime I found another way to get there on that Friday. I was on my to Ourisman Kia on April 25, 2014 with a great deal in hand. On the drive up another dealership called to see if I purchased yet, I told him I was on the way and the deal I was getting he said he could beat it.. I gave Henry a courtesy call and told him I was going to stay with these guys at no time did Henry say anything derogatory or negative about them he just wanted my business Henry was very professional.. Total opposite of the other dealership, I should have left right then and there..Hindsight is a killer...that's when it all went down hill, long story short I had a terrible experience buying my car and ended up not getting a good deal at all!! So in fact that I have not driven the car or been able to celebrate my purchase with friends or family. I know this will pass. I write this review for Jeff and Henry because I felt they were honest and truly wanted my business. Their willingness to drive all the way to get me. I feel really bad for not dealing with Ourisman. Just from all emails Jeff and I sent back and forth I can tell that my experience with Ourisman Kia would have been a 1000 times better than the other. thank you for your timeRobin Christie

tcaple01

May 3, 2014

My husband and I already knew that the Optima was the car that would fit our needs. We were familiar with the excellent quality of the car and the integrity of Kias warranty. We felt lucky to have Ben Braunstein lead us through the sales experience. As the customers, we felt that Ben gave us his undivided attention and worked efficiently to make the deal as successful as possible. We walked away VERY satisfied with the overall experience. Ben and the entire Ourisman Kia family went above and beyond. We highly recommend the Optima and more specifically the Ourisman Chantilly Kia dealership.

jillsmith122000

May 2, 2014

I walked in to the dealership not intending to buy a new car but walked out with a new one!! Ashley and Chris were the first two sales persons I met. Very friendly and accommodating...when it came down to numbers, Chris was up front and willing to offer a price that didn't need any negotiation. When it came down to signing the paperwork, Bryan explained everything very thorough and detailed. Overall a pleasant experience and I would recommend buying at their dealership.

Lesamwoods

Apr 23, 2014

I love my new Kia! It was after 6pm on a Tuesday and raining when I arrived. Jeff Hoyt directed me to parking and escorted me inside. He found Ashley Smith who I had talked with on the phone. Both Jeff and Ashley advised me on the cars available. After driving two cars, I decided on the second one. Buying this car was so straight forward and completed in record time. Emmad Sherdel got me a great financing deal while Jeff and Ashley settled my trade in. Finally Ashley went through the car features, setting the radio, uploading my phone contacts and giving me many tips to ownership. I was out on the road and very happy within two hours. Rain stopped for my drive home. I am delighted with the car and so grateful to Ashley, Jeff and Emmad for making this experience the BEST!

newforteowner7

Apr 13, 2014

I went into the Kia dealership in Chantilly looking for a good deal on a Forte. My sales rep Ben was very helpful and a pleasure to work with. I personally can't stand high pressure sales people and it was refreshing to work with someone like Ben who gives you the information you need without making you feel trapped. I will visit this dealership next time im in the market and would recommend it to others. I also found the finance manager to be very helpful in explaining everything and making me feel comfortable in the process.

Latin58391

Apr 9, 2014

I have been looking to upgrade my vehicle over the last few weeks. And, despite some of the other offers I have received in the community, I can say that I am more than satisfied with the vehicle I walked off the lot with. Currently, my wife leases a Kia Sorento EX. So, while I am somewhat familiar with the level of quality on the service side, I didn't anticipate that this would be the same from a sales department. I worked closely with David, Purcell and Altman. I can say that the service was nothing less than excellent. From when I came through the door, to when I left with my vehicle, David Kim was by my side. His knowledge of product specifications and features was amazing. As we waited for my paperwork to be processed, he introduced me to the K900 and Cadenza, each respectively an outstanding vehicle for their class. David was extremely attentive, knowledgeable, and a pleasure to work with. He never came off as overbearing or rushed to make a sale. Over the last few weeks, as I have sought out a new vehicle, I have had some negative experiences, with most salespersons coming off as forceful. And, once he knew that my wife is a Kia customer, we focused more on discussing the upgrades to their features and the new product lines being offered- the K900 and Cadenza. As we transitioned to processing paperwork, David allowed me to work with Purcell and Altman, offering to bring me another cup of coffee. When I walked out of their office to transfer my personal effects from my old vehicle to the new one, I walked out feeling good about the deal. These guys go into detail on the entire loan process, give full disclosure and have no problem explaining any portion of the documentation you may have questions about. Not that I needed to ask questions, but I did so to see how they would address them. I can say that they never made me feel as if I had to make the deal. The overall experience was awesome. They were all knowledgeable, provided excellent customer service, were great at communicating with me to assess my needs/wants and worked to provide me a vehicle according to them. I AM a satisfied Kia customer!!!! :)Juan B.

Bexplart

Apr 8, 2014

Amazing service! I was served by a very friendly and accommodating staff. Everyone was very nice and patient while I made my decision and paperwork was a breeze! I was able to find the exact car I wanted in no time at all and walked away with my very first car in a surprisingly short amount of time. The people who work here are very experienced and knowledgeable. I highly recommend buying a car at this dealership!

rrubin0351

Apr 7, 2014

From the time that I walked into Ourisman Kia until the time that I left the experience was outstanding in everyway. Ben Braunstein is the most astute and attentive Sales Consultant that I have ever dealt with. This is my first Kia and from the experience that I have had with everyone involved it will not be my last. Altman Tsang the Business Consultant was very helpful in the buying process. I did not have my wife there to sign the papers so he went out of his way on a Sunday to come over to my home to have her sign everything. This to me is above and beyond my expectations. If you are in the market for a new car and a Kia please give Ourisman, Ben and Altman your consideration as you will not find better people to take care of your needs.

Notgoingtologonever

Apr 1, 2014

My wife was casually looking for a new SUV for about a week or so. We decided to drive out to Ted Britt Ford in Chantilly (5 miles from my house) We looked at 2014 Escapes and were not really impressed with 1. The vehicle itself/body style of the 2014 2. The sales person and 3. The construction going on at that location. We went over to Ourisman Chantilly Kia to look at Sportages next (I bought my 2012 Kia Forte from there January 2012) Our sales person Eileen was very helpful especially since we had two kids with us. My wife saw a 2011 Ford Escape Limited on the lot and really liked it. My wife took the kids home and I came back with our Durango that we were going to trading in. We started going over numbers on the Ford and after talking with Eileen and Chris it turned out that I was eligible for an early release from my current lease and could get into a 2014 Kia Forte for about the same payments that I currently had. We weren't looking at buying a car that day, just take a look and possibly test drive. We ended up walking away (after they were supposed to be closed) with two cars. They went above and beyond to make sure we were happy with our purchases and fully understood all of our financing options.Again, I will be back (hopefully not too soon) Mike

HarmonyPennington

Mar 30, 2014

From the moment Ashley greeted us outside with an umbrella in the rain, our experience was nothing but pleasant! Not knowing which car I was interested in most, Ashley was extremely patient and helpful in narrowing down the choices. She never made us feel like she was "just doing her job." She was extremely knowledgable about all the cars, packages and features. When it came down to setting the finance terms, Silvia was professional and went above and beyond to ensure we met our payment needs. Purcell also spent extra time in providing us as many options as possible to meet our needs, in choosing the right car and meeting our financing needs. All 3 of these employees made the sometimes painful experience of shopping for a car a pleasant and enjoyable one. I am extremely happy with my purchase and it wouldn't have been possible without any of these members of the Ourisman Kia team!

2234368546854

Mar 30, 2014

Great exerpience at Ourisman Kia. Went on several test drives, and each one was great. The staff is very friendly and knowledgable about all of the brands they sell, not just Kia. They were very straight forward about thier prices and options, with no pressure to buy. In fact they went the extra mile to make me feel comfortable with my decision to buy a car from them! Such a great buying experience, as compaired to other dealerships out there. I full recommend visiting thier dealership as you search for your new car.

arickert

Mar 18, 2014

Neither my wife nor I had ever bought a car from a dealer before and were a little apprehensive about it. Nelson and Erin were both excellent to work with and had an answer for every question we had about the cars we drove. They totally put us at ease and made it a fun experience! The car we bought was delivered to our house the next day and they again took the time to go over everything before they left.

civerson

Mar 17, 2014

We stopped to just test drive an Optima. When we walked in it was very busy, but we were immediately greeted by a very nice receptionist (can't remember her name) who walked us around and showed all the cars. When we told her we wanted to test drive an Optima she got Ashley Smith for us. Ashley was fabulous to work with. She was very quickly realized that we wanted a top of the line Optima but weren't willing/able to pay the price for a new one and after checking inventory she steered us to a used 2013 fully loaded car. Ashley was no at all pushy and recommended that we drive various models. We took the used Optima out for a test drive. Ashley was not in a hurry to get back and took us on a main highway and back roads so we could get a real feel for the car in all conditions. She was an absolute pleasure to work with - very knowledgeable, but also willing to admit when she didn't know the answer to a question. We were not planning to purchase a vehicle and purposely did not bring the car we thinking of trading. Ashley introduced us to Chris Bell who was also a pleasure. He reviewed all the records on the Optima and explained that it had been in an accident when the wheel went into a pot hole and that he knew the customer who had originally leased the vehicle, etc... My husband did not want to bring in the trade-in, but he did want to meet with the numbers guy to see what the best possible deal was. Ashley brought us hamburgers and made sure we were well taken care of while waiting, and Chris kept coming back to tell us the wait wouldn't be much longer. More time went by and suddenly Chris said he didn't want us to wait any longer and that he would sit with us and go over the numbers. We came to an agreement quickly, and while I went to get the trade in, Chris and my husband did all the paperwork. When I got back the new car was cleaned and ready to go. Chris got in the car with my husband and went over everything with him in great detail. In the meantime Ashley helped me clean out our trade in. Even though we did not plan to purchase a car on that day, we did! Ashley and Chris were awesome to deal with. What a great dealership. The next day we noticed the car didn't have floor mats - my husband call Chris and was told to come over anytime and we would get new ones. He did and now we have new mats! We would highly recommend this dealership and Ashley and Chris. What a pleasure they made buying a car. Thank you to them both.

KIAsorrento14

Mar 10, 2014

This dealership should be reported to the BBB for what I went through after purchasing a new vehicle from them. This was our third KIA SUV, all of the prior SUVs have been 4WD. We agreed to purchase a loaded up Sorrento, 4WD and were given a 2WD. I understand that I should have double checked but it never crossed my mind that a dealership could do such a horrible thing to my wife and I. The GM Robert Hager and the Sales Manager Billy Brown were arrogant and did not take my claim seriously. I would BEWARE before buying a car from this dealership. I will never buy a car from them again after everything I had to go through just to keep being shut down. They seem nice at first when you are purchasing a car, but the moment you need something from them, they are "with another customer," or "plan on calling you back later" which ends up being a week or never. All of the people involved were not in any way trying to help resolve the situation. It came to the point where they just completely denied all of our claims and created was statements as to how they "recall specific conversations explaining that we were buying a 2WD vehicle." I have owned over 10 SUVs in my life, all of which have previously been 4WD and that is the promise I received from our salesman Marcus when signing the paperwork. It is a shame that they are so pleased with taking advantage of an elderly couple. PLEASE think long and hard before setting foot in this business, I do NOT want this to happen to anybody else.

mattjess

Mar 7, 2014

They were GREAT! We had assistance from Ashley, Chris, Jeff and Bryan. We needed a vehicle and had a certain amount to spend and they did everything in their power to help us get the vehicle we wanted. Every one there was friendly and answered all our questions. We would recommend everyone to go to Ourisman Kia for their vehicle purchase or lease. Wonderful experience.

TeriCoakley

Mar 4, 2014

There are not enough positive expressive words to describe the Excellent staff and new Kia buying experience my husband and I had at Ourisman Kia Chantilly. My husband first called Marcus Dos Santos and he was extremely responsive, knowledgeable and demeanor was Genuine. I was specifically wanting the Kia Soul "Whole Shabang" and in the Alien green. Was told by another dealership it was not available. Although there was not one on the lot in Chantilly, Marcus Would not stop there. He worked along with Jeff Hoyt and Chris Bell to locate the exact model I wanted. My first steps into the dealership were so enlightening as to how customer service should be. The smiles and greeting from everyone was genuinely welcoming. Felt like a friend instantly. My excitement to purchase my first Kia was over the top and Marcus, Jeff, Chris, as well as everyone we encountered, joined in my excitement. The fast delivery throughout the paperwork was so smooth, informative, and pleasant. Marcus and Chris went over the entire vehicle with as much enthusiasm as I had. Like they were friends there to help me. They made sure I had a FULL tank of gas (who does that??). Welcomed me back at any time with any questions. Since my Soul did not have the spoiler I wanted, they all made sure to order one and an appointment was set with the service department right away. Was hard to leave my friends, yet was full of hugs and good wishes. I have been back a couple times and to leave the Soul for the spoiler install. The level of service was still as described above, yet even more. Welcomed by name and questions of my driving experience with the Soul. The service department feels exactly the same. Gabriela Escobar and other staff chatted about my Soul and asked how I liked driving a Kia, which of course I want to tell the world so this was a nice welcoming touch. She put me in a very nice loaner car assisting me to be comfortable. Thanks to her and the other service staff, my Soul will be serviced there. This dealership has me believing that a car buying can be fun and not a negative experience. This was my 3rd new car purchase and I will be a customer for life, never thinking of going anywhere else. While driving this Wonderful Kia Soul, I smile and even giggle at how Very special I feel from all my friends at Ourisman Kia.

joye2theworld

Mar 3, 2014

They MAKE it happen for you! Shortest time ever in a dealership! Great follow up!!! Amazing people with good hearts and great drive! Go there!

ljmptn53

Feb 28, 2014

What a great car buying experience! Absolutely stress free! Everyone we worked with provided exceptional service. I love my new Optima and my husband was so happy with our experience that he's thinking about getting a new car now. Thank you Ashley Smith - job well done!

jbakshi91

Feb 22, 2014

i would ABSOLUTELY recommend this dealership FIRST to anyone i meet. Marcus was friendly and kept contact with me throughout the process. He was kind and courteous with out being pushy. The entire experience from start to finish was completely easy and smooth. Not only were they patient with me, they were patient with my family (who are very picky) and Marcus treated us all like family. I would HIGHLY recommend this dealership to any of my family or friends buying cars.

wesiarollins

Feb 19, 2014

I bought my first Kia three years ago from this dealership and had a wonderful experience. I took my Sorento back to this dealership for all it's regular maintenance and was always pleased with everything from the folks scheduling the work to the technicians. When I decided to 'investigate' purchasing a new car, my car was in for service and I met Eileen. I asked her several questions and told her I was thinking about a new purchase in a few months, and asked her to recommend a salesman! She jokingly replied that if I was waiting a few months, she would be happy to be my salesperson or would help me find someone else. She had such a comfortable rapport with my that I knew I would have a positive experience with her. While she didn't push me, she did take my 'requirements' for purchase and began looking for the right car for me.I'm delighted to say that she called, set up an appointment, we met, and I'm driving my 'most favorite car ever'. I love the safety features, the comfort, and the ease of operation; and she found my top color choice. I was so pleased with my experience that I have already sent you a new customer who leased a car from your dealership (through Eileen) earlier this week and I will continue to highly recommend her and your dealership!

josephmthornton

Feb 18, 2014

We had horrible experiences with the sales people at the dealerships we had visited up until we got to the Kia dealership. Not one of them understood the phrase "we are just looking for now" or "we will get you if we need you." Also, in the past with other car loans many years before, we had issues with hidden fees and being charged with things we did not approve, nor had ever been made aware of and trying to get those things removed from our bill was a nightmare. We went to the dealership to look at a used Rav 4, which apparently was not on the Kia lot but the Toyota lot across the street. Ashley Smith met us at the front door with a wide smile, but also with zero aggression or that look in her eye like we were fresh meat. She came with us to the Toyota dealership across the way even though it was not supposed to be where she was that day. We felt comfortable with her immediately. She was very down to earth and went out of her way to help us and assure us that no matter our decision that day on whether to purchase a car or not, she would help us just the same regardless. The car we wanted to look at was not there, but she spoke to the used car person over there who just got two in from auction, one of which we liked a lot. When it came time to make the actual purchase it was actually a breeze. We had a loan, but ended up having to finance the car through the dealership after all. Even though it really wasn't her job, she stayed with us at my wife's request every step of the way even through meeting with finance. The only reason we even considered going through the dealership for financing if because we were comfortable with Ashley, which went an incredibly long way with us. She made sure we were taken care of and was a total 180 degree difference from each and every other sales person we dealt with. My wife and I will tell every single person we know going to buy a car, to go see our girl Ashley over at Ourisman Kia Chantilly. Thanks again to her, she's only reason we stayed and bought a car that day.Joe and Ana Thornton, proud owners of a Rav 4.

michaeldnelson

Feb 17, 2014

Ben Braunstein did an outstanding job assisting us in purchasing our new Kia Optima. Ben was extremely professional and very well versed in all aspects of the dealership operations. First, Ben answered every single question about the vehicles and demonstrated how everything was operated. Ben has outstanding product knowledge and is a very clear communicator. Second, Ben described the value proposition of Ourisman Kia dealership how the entire operations was designed with customer service, convenience, and value to the car owner. Lastly, Ben was very courteous and made us feel very comfortable during the entire process.On our first visit, my wife and I were not ready to purchase a vehicle. We had made a list of different makes and models we wanted to examine before focusing in on purchasing a car. We felt no pressure from Ben, but it was clear he was very willing to help us purchase a Kia if we decided to go for the Optima. After visiting Mazda, VW, Nissan - we decided the make a try for the Optima on the following day. Ben had stayed in touch with me via text messages - which was perfect. Again, he was available, friendly, and willing to help while giving us the space to follow our buying game plan.The day we purchased the Optima, Ben answered every single question and resolved every single issue. Ben is a consummate professional and someone I would personally recommend to my friends and colleagues. His sales technique is very modern - as he operates more as an "adviser" than a "bargaining" salesperson. This is very approachable and cooperative. We were able to do our research, checkout the cars we were interested in, and return to Kia for a pleasurable sales experience.The final negation was painless - no silly game going back and forth between managers. We met Jeff Hoyt (Sales Manager) who helped Ben finalize the deal with us -- and Bryan Whitlow was fabulous in getting the financing (we got the lowest rate) and finishing the paperwork. The whole process was very fast and according to Consumer Reports we got a VERY good price. This dealership shows their determination to win your business!Thank you Ben, Jeff, and Bryan - and all the folks at Ourisman's Kia. Today's experience is how the buying process is supposed to go. Great job.

alhidgo

Feb 15, 2014

Ashley Smith,sales lady,she' very smart and friendly.she's very convincing and offered all discounts that she could.she did a good job.

luckybel7

Feb 10, 2014

While hating the car buying process Henry was great! I highly recommend him to anyone looking for a new car. Brian was great too. They both made my visit comfortable. :)

ksclark

Feb 8, 2014

I gave Ourisman Chantilly Kia the (5) great rating because from speaking to Chris Bell many times on the phone, he was always friendly, polite and direct with me. He did not pressure me or mislead me just to get a sale. Jimmy Stanford was also friendly and an absolute joy to work with. He went over the car in detail, answered questions and made me feel at ease because buying a car can be stressful. Silvia made the paperwork easy and I was out the door quickly. It was truly a wonderful buying experience. Big thanks to Chris and Jimmy!!!

fire11fly

Feb 2, 2014

My husband and I came in, we were greeted by Chris, he introduced himself and almost immediately started talking to our son who's 5 and offered to purchase a pizza for him cause he said he was hungry (that in it's self was impressive). Through out the process, we had several people just come and talk to us and just say hello. When they were processing approval on the loans, we were in the play area with our 2 children, Chris came in said talking to us just to make sure we didn't need anything and then a very wonderful young lady came in (Esthephani Angel- she's fantastic) came in started playing with my daughter, when we had to go into the financial office, she volunteered to watch the kids in the play area for us so they could stay and play, it was GREAT! Then were in financial and like always buying a car there's always something but Altman was beyond helpful, he literally did everything he could, with Chris's help to get us into the car we had chosen. Altman explained everything perfectly, I never even had to ask a question, he answered them all without me having too. Chris checked on us throughout the adventure of buying a car, he was been further than ear shot, and never more than 20 mins without checking on us. They were not going to let us go without us getting the car. It was by far the best experience with customer service we have had anywhere!!! They treated us like family, it was fantastic! I would recommend that everyone should go here first because they wouldn't ever go anywhere else! Thank you Chris, Altman and Esthephani you all were wonderfulKarin & James Cummings

anagutierrez08

Feb 1, 2014

My salesman was great very professional and knew what he was talking about. Answered every single one of my questions gave me options and respected my budget. I would definitely recommend this dealer just ask for ben he is great!

fiedldj

Jan 29, 2014

Awesome experience. Great consultant and incredible management staff that totally took care of me and my needs. 2nd buying experience at Ourisman Kia. Ourisman Kia customer for good :).

eddigu

Jan 28, 2014

The last time I purchased a vehicles it was 2006 and it was my first time. With my oldest brother and mother in tow I made a trip to a local used dealer. Alot of time back and forth with the sales consultant and manager it an ok experience, I ended up with a 1998 Honda Civic LX. Good car that recently died suddenly, I was literally stranded and had no clue what to do. In a good example of why you should always let people you meet, know what you do, along time ago I met Hank at a local community event and have always remembered that he will take care of me when the time comes. I have also recently transitioned to a new job that has a green/eco initiative that gives me a incentive check for purchasing a NEW HYBRID vehicle. The stars seemed to have aligned with the break down of my car, and new job with the hybrid program, to the Kia Optima Hybrid 2013 (NEW) being on the list of eligible vehicles. Remembering my introduction to Hank I called the dealership the day after my car died; I asked for Hank and let him know my situation, I got a ride and was able to test drive a vehicle. Even thought I only had a quick moment to be at the dealership, I first met Jeff Hoyt who greeted me (I walked through the small door away from the main entrance) he paged Hank and it seemed like he magically appeared, in the time I had with Hank he never pushed for closing the sale (respecting my time), answered allot of my concerns, explained all of the benefits of the Kia Optima Hybrid 2013, and let me poke-n-prod at the vehicle. I had a horrible week of bumming rides and feeling stranded, and when I got the information on my old Civic I decided I needed to bite the bullet and get a new car. Again calling I was connected to Hank and updated him on my situation, he asked on my ability to get to the dealership and it was slim. I had not set up a ride for after work, offering his personal dedication to making it easy for me he arranged for me to be transported to the dealership from my work on Friday 01/24/2014. It was amazing, I felt like a movie star, custom tailored service to relieve my stress of finding another friend to give me a ride (I was running out of friends haha!). Walking in with Hank I was greeted by Purcell Johnson that assured me that Hank will take care of all my needs. The process of filling out paperwork started and I was introduced to Bryan Whitlow for financing options. Even though I work for a major national bank who has its own financing programs for employees, Bryan and Hank explained the extra discounts I can be eligible through Kia Financing. It was too good to be true, explaining all the options, giving me the choice, answering all my questions, and listening to me explain my credit situation, my employer provided programs and my life story; they were attentive the whole time and allowed me to feel comfortable before I signed anything. This is the first major purchase I've made in the last decade and it was amazing. I will be referring all my friends and family to Hank and the team at Ourisman Chantilly Kia.

Colin.Morgan05112010

Jan 26, 2014

This experience at Kia was the best experience I personally have had at a dealership. Ever!!! All the staff there are very very friendly. Me and my wife had a 2006 Kia Sorento and just wanted to see if we could trade it in for a used newer Sorento. We owed about 10k on the Sorento so we were open to all options. While we were there we got asked so many times if we wanted food or anything to drink. Our sales consultant was Ben Braunstein. He is the best consultant that I have dealt with. He is very outgoing and very friendly. We sat there the whole time telling stories and passed experiences at other dealerships. He was completely honest with everything that was going on. If we couldn't afford something he would straight out say I dont think it's a good idea. He kept us updated on every detail that was going on with our process. Since we had negative equity they said it would be hard to get a used vehicle. We wanted to leave because we were upset but Ben talked to us and sat us down and told us to hold on for a minute. He came back and told us to go outside and look at a car. Him and Emmad ended up somehow someway getting us into a brand new 2014 Kia Sorento with only 15 miles on it!!!! We were ecstatic and didn't know what to think. Ben and Emmad do everything they can to make there customers happy and get them the vehicle they want. Jeff the manager is a very good person as well. He would come over talk to us and make sure we were taken care of and were doing okay. I would definitely recommend this dealership to ANYONE!!! I would also highly recommend whoever goes in there to go ask for Ben. Even though it was a long process it was definitely worth and fun. We laughed almost the whole time with Ben. Please go there!!!!!

Nikkipinkers92

Jan 25, 2014

My husband and I went here today and were very well taken care of and respected. I will recommend this dealership to anyone looking at buying a car. Kia is the way go and Ben is a great guy to go to. Emmad was very nice as well and was explained everything to us perfectly. Everyone was very friendly here and not pushy at all. Ben wanted to make sure our needs and wants were met and they were and then some. My brother also bought a car at this dealership and was very happy with his purchase. Ben was honest and made us feel comfortable. If you are going to buy a car go here and go to Ben. Very very happy customer!!!!

onenspirit

Jan 25, 2014

I enter the dealership on a whim. All I wanted was a vehicle that I could go home in the snow with. I did not expect to have probably the best experience I ever had purchasing a car. Greg Pajardo was very understanding to my circumstance and I never felt that he was going to try to take advantage of me. He was just as up front with me as I was with him and very friendly. Chris Bell was great. With what I was coming in for he looked for the right opportunity to help me when he could have just told me there was no deal he could really do for me. See I was wanting to trade in a car with $9000.00 negative equity. Altman Tsang understood my financial needs and worked with the banks that was able to offer me the right monthly payment. I am forever grateful to all these gentleman for, after 4 days of being snowed away from my home, helping me get back to my family with a safe vehicle for the environment. Not only did I get the AWD I needed, I got perks I was not expecting, like heated seats. I would gladly recommend this dealership to any and all of my friends and family. Best purchase ever. Thanks to all of them.

alsimms52

Jan 24, 2014

I am a single mom, who was looking to buy a new car---I showed up with what I perceived as the most impossible situation... I had two cars, and knew I had a ton of negative equity in them. I wanted to take the two cars and buy one... I wanted bells and whistles and the best deal possible. I walked out with the new Kia Sorento... with all the bells and whistles. As you can imagine I was worried that they saw me coming a mile away... but I was not treated like "hey little lady--this car matches your eyes." I was treated with respect and like they were working FOR ME! I was pleased!!! I can not say enough about how great Ben was, he made me feel comftorable, and that my deal was important to him. I felt comftorable. When I went back the next day to grab something I left in one of my vehicles--I walked in and the managers knew me by face, and greated me. I felt like part of the family. Ben also introduced me to the folks in the service department who were able to ease my fears on high upkeep expenses as well as warantee issues, and costs of tires etc. I was very pleased with Ben's diligence in getting me the best deal he could. All together my daughter and I worked with Ben, we also worked with Jeff and Chris (the managers) to make the deal work. Sylvia in the finance department was top notch!!! She made me feel like we were well taken care of.Overall, we were happy... thank you to everyone for making what I assumed to be the most impossible situation into something that will help my daughter and I thrive in the long run!We will be back for service and will refer to anyone we know who is looking for a new car.Amber

marc.reynolds2

Jan 14, 2014

My family and I are very pleased with the new vehicle, KIA Soul, and very happy with everyone help. I am enjoying driving and have already shown the new vehicle to family and friends. Keep up the great work!

jsullivan162507

Jan 6, 2014

Ben is an outstanding sales rep - from product knowledge to friendliness Ben had it all. Down to earth and honest. If interested in buying a vehicle. Check him out first! Joe Sullivan (owner of a 2014 Kia Sorento)

gwwinchester

Jan 1, 2014

I would like to thank Ben for doing a fantastic job in showing me all the features, and benefits of the functionality, that the Kia Sorento offers. He was well educated on the vehicle, and very patient with the questions. Chris did a great job in helping find a solution that met my needs and price range. He also explained the lease/buy options and again was very patient in walking through all the different options. He explained how the different variables impacted the monthly payment, and explained it in a way I was able to understand and therefore make a decision. Emmad walked me through the paperwork and answered all the questions. Everyone was professional, patient and made the entire experience a great one. I would definitely recommend this dealership, and these gentlemen. Thank you!

tbech

Dec 28, 2013

i am most pleased with my first purchase of a KIA; henry's passion for the product and jeff's professional demeaner sold me completely!

Blinkers

Dec 23, 2013

Bought a 2014 Kia here recently. Everyone I dealt with was extremely helpful. All questions was answered thoroughly and there was ABSOLUTELY no pressure to buy! I was expecting to have deal with the stereotypical car salesman but had the exact opposite experience with Ben Braunstein and Chris Bell. Would recommend this dealership to anyone (already have) and will be going back in the future.

GJSLCCQ

Dec 8, 2013

We were purchasing a car for our 16 year old son and had involved him in all aspects of the car buying process. Erin, Marcus, Emmad and Chris realized this and made him part of the process by allowing him to test drive the vehicle, explaining the car and forms to him as well as both my husband and I. The manager, Chris, got in the car with our son and set up the bluetooth and radio. I really appreciate the attention shown to make this process a positive one for all of us. We had visited other dealers earlier in the day that just wanted to sell me a car, any car. These other dealers did not listen to what were looking for. Erin did listen and in doing so, earned our business.

jcainplexus

Dec 2, 2013

My company needed to lease 4 vehicles -- 2 trucks and 2 SUVs -- on a tight schedule and for a price that met our contract obligations to a major military installation. Erin and Chris went out of their way to pull together a 4 vehicle deal among 3 Ourisman stores -- Kia, Toyota, and Ford. Erin and Chris are with the Ourisman Chantilly Kia store. We were able to lease the vehicles within our contract bid price. They were supportive, straightforward, and helpful in closing the deals. Erin brought the paperwork from the 3 dealerships to our office at 6pm for signature, a huge savings in time and effort for us. They FedExed copies the next day. Outstanding customer service in all respects. Our employees love their new vehicles, and our military client is happy that they have the resources they need to do their jobs. We had searched the Mid-Atlantic region for our vehicle needs, asked for bids from several dealers, and the Ourisman Kia team came through with a multi-store solution. They fueled them, detailed them, and collected the vehicles in one location so that our transporter could pick them up. Thanks to Erin and Chris for putting everything together. Outstanding value and customer service in all respects.

alyenochka

Dec 1, 2013

Had great experience at Ourisman Chantilly Kia . Very helpful and friendly employees. No pressure. Got a great deal on the car. Would definitely recommend this dealership to anybody looking to buy a car.

ckotwicki

Nov 30, 2013

Today I purchased a 2014 Kia Optima SXL Turbo which is the second Kia that I have purchased from Ourisman Chantilly Kia.While I had a fairly good experience previously, I can say with 100% confidence that today's experience was leaps and bounds above what I was expecting and far more enjoyable than the last time I purchased a car there. Don't get me wrong, my first experience was awesome too, but believe it or not, it was even better this time!Every single person I came in contact with at the dealership was upbeat and very friendly. Even the guy that pulled one of the cars I test drove out of the showroom!! (I think it was another salesman named Joseph)My experience began with ALOT of emails back and forth with Billy Brown, the GM of Ourisman Chantilly Kia. I wanted to make sure I spent as little time in the dealership as possible. Billy was extremely accommodating and helpful via email and once we got my general requirements hashed out over email, he invited me to visit the dealership. Billy was very friendly and inviting when I met him at the dealership unlike some GM's I have met in the past.Once I arrived on the first day (Friday), Ben Braunstein greeted me outside and helped me find Billy, but coincidentally enough he also ended up being my sales person too! Ben proved to be incredibly knowledgeable about the entire line-up of Optima trim levels as well as the other models that I wanted to look at. He has clearly taken a lot of time to learn every last detail about all of the vehicles Kia has to offer. I really appreciated that he took the time to listen to my needs and actually REMEMBERED what options were important to me as we looked at different vehicles. He really seemed to be genuinely interested in finding me the perfect vehicle. I cannot recommend him enough as a sales person!I also had the pleasure of interacting with Jeff Hoyt. Jeff is a sales manager for the dealership. While Billy did his GM thing from afar, Jeff was the manager that I interacted with the most, but I am sure Billy was involved every step of the way. Jeff tirelessly worked to find me the best deal possible and was so nice through the whole process and was totally understanding when I ran out of time on the first day I visited. The next morning (today) when I returned he went right back to work trying to get me into my Optima. Jeff is a great guy that completely understands how awful it can be to purchase a new car, and really goes out of his way to make sure his customer's have a positive experience purchasing their new car.Bryan Whitlow was my finance guy. What I like most about Bryan is that he made the financing and paperwork process SUPER speedy. While I didn't get to spend much time with Bryan (because he is super awesome at his job) I did notice that not only was he very friendly and polite but also very patient with all of my questions and made sure that I totally understood what everything meant before signing. Please don't mistake Bryan's speediness for the feeling of being rushed, because that is not at all how it felt. He is just an incredibly efficient man and barely made me wait at all! I have had experiences where the finance person was very quick, but also very clearly rushed and it was not at all a good experience for me or my husband at the time. You won't find that at Ourisman Chantilly Kia.Once all the paperwork was done, Esthephani Angel walked me through getting my UVO eServices account set up and she made sure I knew about all the awesome features of my new car. Esthephani is super sweet and really works hard to make sure her customers are able to utilize everything in their cars right away. She did a great job!While I have not brought my new car in to be serviced yet (obviously), I did bring my Sportage in regularly to be serviced at Ourisman and can wholeheartedly recommend the service staff there. I usually work with Andrew White (he likes fast cars), but have also had the pleasure of working with Brad Michie (he likes trucks) and Carlos Castro (the service manager) too. I have never felt like I have been taken advantage of at the Service Department and they are always more than happy to explain things in more detail so I can better understand how things work. (I am one of those people that always asks "why" or "how") Overall I have had nothing but positive experiences with these guys and definitely plan on returning with my new Optima.I couldnt be happier with my experience at Ourisman Chantilly Kia yesterday and today and definitely plan on recommending them to everyone looking for a new or used Kia.

GoToOurismanKia

Nov 17, 2013

I went to the Chantilly Auto Park looking for a used sedan with specific must haves and a target price. Ourisman Kia was the second place we went to and immediately found an Infiniti that hit all the check marks. The car was more than reasonably priced, while still providing a level of luxury and space that I was looking for. Ben was awesome to work with! He immediately greeted us when we first got there, but at no point in the process made my wife and I feel pressured at all. He made the purchasing process fun, and it actually felt more like hanging out with a buddy than working with a salesman. He joked with us and made us comfortable while still giving us any and all information we needed. His knowledge of the vehicles was excellent, and worked with us on my trade-in to make sure we were getting a fair market price. One of the biggest things was his willingness to go the extra mile. He taxied my wife to a nearby dealer to pickup her car after being serviced. He helped us for hours with everything we could possibly need, and made it a very personal and enjoyable experience overall. We cannot recommend him enough, and if you have the pleasure of working with him you will not be disappointed!Chris was great to work with! He helped us out after we had initially discussed purchasing a used car with Ben, and gave us all the information we could need. He was very low-pressure, but repeatedly asked us what we were looking for and helped make sure we were completely comfortable before making a purchase. I knew we were getting a great price, but my personality is to check all available options before reaching a conclusion. Chris completely understood, and we left Ourisman Kia to investigate similar sedans in the Chantilly area. It became very apparent very quickly that we were not going to receive anything competitive for the vehicle we were considering. When we got back, Chris helped us crunch all the numbers to make sure the purchase worked with our budget, and was extremely patient while I checked online reviews. He addressed the few minor concerns that I had, and was very upfront with potential service and maintenance costs on the vehicle. He made my wife feel extremely comfortable, and joked with us throughout the day to make the experience extremely enjoyable. Chris is one of the best sales managers I have worked with and hopefully you will be lucky enough to work with him too!Altman helped us through the logistics of the purchasing process as our business manager. He made sure all of our questions about credit implications, purchase price, warranties, and cost were answered clearly and thoroughly. He went the extra mile to figure out our insurance and tags when we weren't sure about some of our information. He was very pleasant to work with and made what I consider the least enjoyable part of the car buying experience as painless as possible. He made sure that my monthly payment was within my budget, and offered alternatives to help me be sure I was making the best decision possible from a monetary standpoint. If you work with Altman you will definitely feel comfortable with the purchase you are making!Ourisman Kia provided us with a wonderful overall experience! A lot of dealerships talk about feeling like a family and making customers feel welcome, but after spending over 8 hours with Ben, Chris, and Altman, we definitely feel like we made some new friends and also happened to get a car while we were at it! We will definitely visit Ourisman in 9 months when we are looking for another vehicle based on the amazing service and honesty we experienced this weekend!(I was made aware of this site by the dealership, but was more than happy to write this review based on my experience. I am in no way associated with the dealership other than the great experience that I had!)

newkiaowner14

Nov 6, 2013

My family had bought a car from this dealership a year ago. Our experience was fantastic, so we decided to go back to the same group. They were able to clearly explain the benefits of each model, even talk us out of a more expensive model. Any questions we had, with car features or financing, they answered clearly and thoroughly. I highly recommend this dealership.

kihuncha

Oct 16, 2013

Mr. Kim helped us to get the car that we want. 2013 KIA Optima EX with white/black roof. I called him previously before visiting the dealership and he sent me his personal cellphone to communicate throughout the process.My experience in KIA ourisman in Chantilly was great and I can recommend others to go there as well.It went through smoother than I thought because I've had some bad experience before with some other dealerships.as for pricing, we spent little bit more than we were expecting but we ended up leasing a better equipped model.not only that, I got insane discount for being in the military/school and having competitive car. well, we look forward to seeing you again soon. thank you again Mr.Kim.

Vdepan

Sep 26, 2013

Our family experience at Ourisman Chantilly Kia was fantastic. We never felt rush or pressured we were never overwhelmed with a floc of car salesmen when we arrived. We had a terrible experience before at another dealer so this dealer was a breath of fresh air since we first arrived until we left in our new rides. David was very knowledgable he listened to what we were looking for and never tried to upsale or pressure us into anything. Very honest guy. he deserves a new car for his exceptional customer service. He goes above and beyond for his customers made us feel comfortable and at home. Stephanie the concierge was very friendly and thank goodness she's part of the team she kept our baby happy, he absolutely loved her. She's very caring and took care of our baby while we processed the financing. the dealership had a kids area with movies and games. Stephanie was with our baby always in view just outside the office, he was loving every minute he didn't want to go home. I told her were going to steal her away from kia. Chris the manager made us feel at home answered all our questions very honest guy.Make sure if you buy a car from here you go to him and David two very honest guys. Silvia in finance worked with us and our budget giving us many options. She was very professional. This has been our best car buying experience. Nothing ever changed "no hidden fees" or surprises. Straight forward and honest. David and Chris actually listened to us and what we needed they never tried to pressure us and made us feel like family. When we first arrived no one ever swarmed us, David welcomed us. None of the other car salesmen ever approached us like other dealers that make u feel like a peace of meet surrounded by vultures. They all weren't outside which can b overwhelming. When Stephanie approached us she made sure to tell us "I'm not a car salesman, I just want to make sure you have a great experience" she told us about the playroom for our baby and just wanted to let us know she was there if we needed anything. It was truly a fantastic experience we are very happy with our new cars and the price. A sincere thank you from my family to the kia family at Ourisman chantilly.

bobca1

Sep 12, 2013

My wife and I went Chantilly Kia looking for a Sorrento. Upon entering we were met by Jimmy who was very nice. He took the time to explain everything about the vehicle to us with no pressure at all. After taking the car for a test ride we were going to buy the vehicle. Out comes Chris Bell with a blue marker and a paper to give us his initial offer for the price of the car. He writes down a number which looks great and underneath it writes initials for Tax, Tags, Delivery, Dealer Fees, Registration. What they don't tell you until you do the math yourself is that the MSRP price on the vehicle includes the delivery fee. When he gave us the price in big blue numbers he excluded the delivery fee of around 850, so the offer looks good. He then adds it back in when we wanted a total for out the door price. He was nice enough to list the sales tax, dealer fees, and registration numbers on the side, but "forgot" to show the delivery fee. It's a game they all play to throw numbers at you until your all confused. Also the incentive he quoted us was a $1000 for the Sorrento which was wrong. I knew the incentive was 1500 and questioned him about that and said that he made an honest mistake. Really, you do this every day and you make a mistake like that. At that point I felt really uncomfortable working with Chris Bell. After a little back and forth we did not agree on a price because he would not work with us. Long story short; know all your incentives, know what you want to pay with taxes and fees before you go to the dealer ship. Look at truecare.com to get an estimate of the price, but be careful truecar adds all incentives into the price which everyone will not qualify for. The next day we went to Brown's Kia in Manassas and bought 2014 Sorrento with more options for less money. Definitely shop around to get the best price. Thanks Chris for helping us save money at the other dealership.

rolandomello

Sep 12, 2013

My wife and I had noticed the new KIA's for some time but knew nothing about the different models, MSRPs or brand itself. We drove into the Ourisman KIA lot strictly on a whim (actually on the way to the Jeep dealership). We looked briefly before being met by Marcus. He gave us a quick run-down of the models and their sub-levels (ex vs lx) and some of the rebates KIA was offering. Having had a VERY BAD previous car buying experience from Nissan Chantilly, I was very direct with Marcus in what my wife and I were willing to spend and what we were looking for. He asked good qualifying questions to point us in the right direction. The 1st Optima Hybrid we looked at was just outside our price range. Marcus then spoke with Purcell Johnson and Purcell approached us about another deal. He asked the usual, "what would it take" question which made me a little nervous because he sounded like every other car sales person out there. Purcell then showed up with an exact same model Optima but with 100 more miles on it but for three grand cheaper. Deal was done and my wife and I are very proud owners of a KIA (a car we previously knew nothing about)! Oursiman KIA also adds in tinted windows and door guards strips on every car. That would be a dealer install so no other KIA dealership would do that. So far, I am loving Oursiman KIA.

Unfair

Sep 6, 2013

I am giving the rating of very bad because I was quoted a price for a new Kia over the phone, in a text, and then in writing at the dealership. When I came into the store to finalize the deal (after seeing the sales slip with the price circled on it - that we agreed on), I was forced to wait for over an hour as the "finance expert", but apparent "customer relations non expert" proceeded to tell me that the price had been changed to a higher price - $500 higher. I walked out of the store, because I could not believe what I was hearing. The next day, presumably after all in the store collaborated on the facts (which I can only assume they did), I get a text saying they will not honor the lower price!!!! God forbid even offering a lower price, due to their poor customer service.So if you ask why - its because your store told me a price, an approved internal price, and then at the last minute decided to increase it by $500. Why it was increased is irrelevant. If you tell a customer a price, as normal business practice, you stick to it. To do otherwise is just horrible business practice.

carbuyer2013Alpha

Aug 14, 2013

I literally stumbled across this Kia dealership after a very negative experience at another brands dealership in the Chantilly Auto Park. I knew nothing about Kias but was in the market for a 2-door coup. I was greeted in the parking lot by Joe, one of the most friendly, down-to-earth personalities I have ever come across. Without being too pushy or intrusive, he asked me what was important to me in a car, what I was looking for, what features were a must, etc. The only 2-door they had was a Forte from a couple of years ago. I wanted to take it for a test-drive, but I didnt know how to drive stick. Purcell, the Sales Manager, then offered to show me some sedans instead. I really was not interested in any sedans, and then he suggested I take the older Forte Koup out for a drive to get a feel for the ride. I let him know that I, unfortunately, did not know how to drive stick. Then, Purcell and Joe MADE MY DAY. Purcell said, Joe can take you out so you can learn. Its really easy youll learn in a few minutes. Stupefied, I asked if they were joking. I seriously had not sat behind the wheel of a manual car. Ever. But I have always wanted to. So, Joe took me out and taught me how to drive stick right then in the Chantilly Auto Park circle. He is an awesome instructor. I learned the basics and he explained the mechanics behind shifting gears. I was on Cloud Nine. Learning how to drive stick was on my bucket list! I had visited the Great Barrier Reef and climbed the Great Wall of China but had never found anyone to teach me how to drive stick! When we finished our lesson, Joe said that I may not decide to buy a manual car, but now I didnt have to eliminate it from my options. He did not push me to buy a car but promised to keep in touch should he come across what I was looking for. I went home that day and researched the 2013 Kia Forte Koup and a bunch of information on how to buy a new car and negotiate a deal. Three weeks later, I purchased the exact model with the exact features I was looking for: (an automatic) 2013 2-door Kia Forte Koup with the tech package and NO SPOILER. Ourisman did not have the model I was looking for at the time I needed it, but Joe and Purcells awesome customer service are the reason I decided to buy a Kia. I am so psyched about my new car and have a lot of fun driving it. Before coming to this dealership, I was considering spending triple the amount for a luxury brand with half of the features and a mediocre warranty. I am so happy I went with Kia. This brands price and warranty is unbeatable.

Megan.werner

Aug 5, 2013

On Saturday my husband and I had no idea we would have the best car purchasing experience of our lives! Ryan Phlegar has an awesome, professional attitude. He requested to assist us and did so in such a manor that was NOT overtly pushy or "I'm trying to make a buck here" attitude. Ryan Phlegar & his team are the best by far my family and I have EVER dealt with! With smiles, friendliness, and cleanliness around every corner I certainly will be back for all my car needs.

wsigler9

Jul 30, 2013

I wanted to start off by saying how my wife and I really were torn between the Kia Sedona and the Toyota Sienna. My wife and I visited Ourisman several times before purchase and spent a considerable amount of time with Ryan. Ryan is a true professional who really listened to what we were looking for. His genuine attitude is the reason we purchased the 2014 Sedona EX. If not for Ryan, we would be driving a Toyota. Purcell helped as well to make the numbers better. He was as professional and of course really wanted us to make a deal. My wife and I walked in as educated consumers and we were treated extremely well and always talked with Ryan and Purcell about the bottom line price. When Ryan didn't know an answer he brought us to those who did. This is a great quality because being an educated consumer, I really needed the details to sort out which vehicle to purchase. Ryan brought us to talk to the Service Department who spent over 30 minutes answering all of our questions and we were only potential customers. When all was said and done, we purchased the 2014 Kia and are very happy with it so far. Ryan really went through the extra effort to connect with our family's concerns and needs in our new vehicle purchase. We definitely recommend Ryan, Purcell and the Ourisman Chantilly Kia dealer when considering a new car purchase. Thanks for putting up with us!

jimbo20124

Jul 22, 2013

I recommend this dealership without hesitation! I had a wonderful shopping and car-buying experience here, and I am confident that you will, too. It was late at night when I had narrowed my preference down to a model and trim, and I used the contact form on the Ourisman Chantilly KIA web site to inquire about advertised specials. I was very pleased to be contacted right away by HENRY HOFFER. Considering the late hour, Henry chose to send an SMS text to the contact number I provided, which was a perfect way to make contact and demonstrate responsiveness under those circumstances. His articulate text messages provided helpful information, and in the ensuing exchange, he made arrangements with me to see the car first thing the next morning, assuring me that the car and salesperson would be waiting for me. The next day I received a call from BEN BRAUNSTEIN, who introduced himself as the sales consultant who would be showing me the car. He confirmed my arrival time and told me that the car I am interested in was parked outside waiting to go. When I arrived at the dealership, Ben was waiting for me, with everything ready to go. My first impression of the dealership (in person) was excellent, thanks to a warm greeting from PURCELL JOHNSON, who was waiting outside to immediately connect me to Ben. Ben, Purcell, and the other employees who were opening up for the day presented a very professional and poised demeanor, showing just the right kind of hospitality and customer service, without the desperate sales vibe you so often get from dealerships. Ben was a true professional as he familiarized me with the car. Although I had done my homework on the Optima, I had not yet seen it in person. Ben quickly and confidently gauged my level of knowledge and covered the cars features and strengths perfectly. He had done all the prep work in advance that enabled us to get out on the road in no time. During the test drive, Ben continued to elaborate on the car, inviting me to experience all of the cars features and driving characteristics in a full range of driving conditions. He listened attentively to my questions and reactions, and adjusted his presentation perfectly. Most of all, Bens deep knowledge about this and all of the models we discussed proved to me that he has a true passion for the products he represents. He has taken the time to become expert in the KIA product line, and he is obviously happy to share what he knows. Back at the dealership, we got into pricing and options, and again, Ben was fully attentive and responsive. Ben fully explained options but never pushed anything. He cheerfully walked the lot with me while I considered configurations, color schemes, etc. Upon return, PURCELL worked with us as a pricing consultant. He explained terms carefully, and helped me to identify and take advantage of many discounts and incentives. Together with BEN, he also helped me consider multiple alternatives so that I would come away with just the choices that were important to me, which also helped me come away with the best fit at the best price. It did not take long before I had my claim on a great Optima at a great price. Next step is the finisher of course. When it came time to consider warranty and maintenance options, financing, and closing on the car, I was walked through the process by ALTMAN TSANG. He is an extremely congenial and professional sales representative. Altman attended to every detail, patiently explaining the various options, happily explaining them in further depth when I had questions. Never pushy, Altman instead made sure that I had as much information as I needed so that I could make informed choices. I am that much happier about my great new car because I know that the financing and warranty choices I included are just right for me. Beyond the sale, HENRY HOFFER made the effort to stay in contact with me and make sure I was thrilled with my new car. He and ALTMAN were there for me to help explain sales terms and answer questions even the day after. When I had forgotten and become confused about something, both Henry and Alman patiently took me back through those items, breaking down information in multiple ways until they were sure that I was good to go. I am GOOD TO GO! I love my new car, and I love it that much more because this shopping experience was so professional and straightforward. The dealership has great selection, very competitive pricing and wonderful service from sincere and committed people. You should definitely check out these great KIAs; and when you do, I strongly recommend that you see these guys. After the experience I had with Ourisman Chantilly KIA, I can see why they are number one on this list!

CAustin28

Jul 14, 2013

Ben was great and extremely professional; especially with a difficult customer as I was. I would highly recommend him to anyone looking for great service and a knowledgeable salesman!Thanks, Ben!

dcoach49

Jul 9, 2013

Our salesperson, Ben Braunstein, was outstanding. He knows his product, listens to the customer (and my wife and I had different hot buttons!) and is very, very personabl and upbeat. In many industries today, salespeople don't seem to take the time to know and understand their product. It was very clear that Ben spent a lot of time getting up to speed and could answer almost any question about the Kia product line.

kramessar

Jul 1, 2013

We purchased our car from Ourisman Chantilly Kia and what a smooth experience it was! All of the workers at this dealership were incredibly helpful (from sales to finance to management). The sales professional (Ryan Phlegar) who assisted us, was very friendly and well knowledgeable about all the cars we requested to see. He answered all our questions and gave us a clear idea of what we might like and most importantly what fitted our budget. I did not feel pressured which was refreshing, and that made the whole experience so much better. Great professional treatment and an excellent experience overall!

jbbrad76

Jun 26, 2013

My wife and I were in need of a family vehicle big enough to carry around our baby and all of his needs. I had done plenty of researh and even test drove vehicle at multiple delaerships. Got the run around from a few of those dealerships. Henry & Chris at Ourisman Chantilly Kia really took care of my family. They were straight with us from the beginning, new what we were looking for and really took the time to pay attention to our needs. The service and friendliness of the dealership is outstanding. Henry went out of his way to make sure we weer taken care of every step of the way. Pre sale, sale, and post sale. We had a couple of issues with the service department, but the service department stepped up to correct those issues. The dealership had a great inventory to choose from and we walked away with what we wanted, for a decent price, and more than we were after with the vehicle. Henry was honest and straight with us about what he could do with the price for the vehicle and it was a pleasant experience to work with him.Thanks Henry,The Bradley Family

Justincr2707

Jun 26, 2013

This dealership did a phenomenal job of adequately assessing my needs in a car. They were timely, friendly, and fantastic at helping customers. I would highly recommend Jimmy Stanford for anybody who is looking to buy a Kia!

SueHonda1

Jun 26, 2013

Ben Braunstein is a very knowledge and personable salesman; he makes he customer feel comfortable and well taken care of from the moment he offers his handshake. He represents Ourisman Chantilly Kia as a person who is part of a dealership that is there for the customer's best interest, not just the sale. I would be confident in referring any of my family members to him - KEEP UP THE GOOD WORK BEN!!

kswalters

Jun 5, 2013

We were very pleased with the whole car buying experience, from the beginning. Dealing with Deborah Lilly via email was great. She was very helpful and was always considerate and understanding. Then when we finally decided to make a decision and come in, we were pleasantly surprised by the lack of stress and how smooth the process went. Ryan Phlegar was very easy to work with and I couldn't have asked for a better sales person. We will highly recommend Ourisman Chantilly KIA.Thanks everyone!~ Kim

philstevens

Jun 3, 2013

1. Things started going south when the sales manager presented a CARFAX report on the vehicle I was considering trading in. He stated that "the odometer has been messed with." Given a close inspection of the numbers on the report that was clearly not the case. Indeed, it was clear to anyone who looked at the report that mileage numbers had been reported incorrectly. In addition, the comment was made without a close inspection of the car to determine if, indeed, someone had physically altered access to the speedometer. Given today's digital technology that is extremely difficult to do. I did not appreciate the accusation.2. The Ourisman team could not get its act together with regard to the pricing of the vehicle. When the first number was presented and I asked for a detailed break down of the numbers I felt as though I was asking for the keys to gold repository at Ft. Knox. Once the details were dug out, the number presented was not the USAA number but one that had no bearing on the discussion. 3. Lastly, it was clear that the Ourisman team desperately wanted me to buy a vehicle that was in their current inventory, and made no mention of looking for one that was the color, and had the features that I wanted. Clearly it was the end of the month and the Ourisman team needed to make their numbers. DO NOT try to sell a customer something they do not want. Ever.Bottom line: I purchased the vehicle at another dealer where the entire purchase process was probably the best auto sales experience I have ever had. Polite, they listened, they presented numbers in detail without attempting to hide them, I got a price better than the USAA price, and they had the car I wanted in stock. It is sitting in my drive way.I would suggest you find a dealer that cares more about the customer than meeting their monthly sales goal.

cxc491

Jun 3, 2013

This was by far, the best car buying experience I have ever had. My wife and I have an 11-month old girl, and between the little one and work, we knew it would be hard to make the initial trip to the dealership to purchase a new car. I started the process by working with Daniel (Danny) Ayala who is the internet sales manager at Ourisman Chantilly Kia. Danny found us the exact Kia Sorento with our required specifications (the Sorento was at another dealer and had to be shipped to Ourisman Chantilly) and we negotiated a final purchase price, all without stepping foot inside the dealership (all discussion with Danny was initially done via email). Danny made the entire purchasing process very easy and transparent as we always discussed the out-the-door price of the vehicle with various different options. While I was talking with Danny, I was also getting quotes from various other Kia dealerships in the area. Danny was definitely the most responsive internet sales manager I dealt with (I was talking to 6 other Kia dealerships in the area at the same time) and was by far the most transparent when it came to sending me quotes.When my wife and I did go to the dealership to pickup our new Sorento and sign the final paperwork, Jimmy Stanford was the business manager assigned to our purchase. The entire process at the dealership took only 2 hours, and during that two hours there was a good amount of time spent with Jimmy showing us the features of the Sorento and also personally configuring the Sorento for me and my wife (i.e. syncing our iPhones to the vehicle, setting up the Sorento's UVO system to our specifications, etc.). We had a great time interacting with Jimmy the entire time and even with our little one getting a little fussy after awhile, I have to say, the two hours went really fast.The final person me and my wife interacted with at Ourisman Chantilly Kia was Brian Witlow, who was the financing officer assigned to us. Brian finished up the final paperwork and walked us through the whole financing process. Brian was very clear on what financing options we had available and what our different total cost and monthly payments would be with the various options. I've purchased and financed numerous cars, and I must say, Brian was the best finance officer I've worked with. He never came off as a salesman (as many of the finance officers from my previous car purchases did) and definitely made the process of financing our new car go really smoothly.

jedwards2

May 31, 2013

Our experience was very good compared to other dealerships we had been visited. Had knowledge of the car and life time warranty of the car.

jamesduclos9

May 20, 2013

Great experience at Ourisman KIA. Ben and Altman were both a 10 plus on our scale. Ben made us feel very comfortable during our visit. He was very knowledgeable of the vehicle and was never pushy during the sale. Altman was extremely helpful during the vehicle financing part. Overall we loved out experience at Ourisman KIA and would highly recommend visiting this dealer when in the market for a new/used car.

BATMAN1986

May 20, 2013

We went in looking to trade our 2005 Chevy Silverado because we didn't need such a big vehicle for a crowded city. After explaining our situation the staff was very attentive and worked very hard to meet our request, without making us feel pressured. We came to terms that exceeded what we expected. I would reccomend anyone to shop at Ourisman when in the market for a new vehicle.

JoshMcCullough

May 20, 2013

We recently got a Forte from here. Our sales rep, Ben, was very informative and knew about the latest features of the 2014 Forte we were interested in. We had tried another dealer who didn't really seem to know the car that well - so it was nice to have a sales rep who could tell us all the cool features the car had.The only issue we had was that we had to return to the dealership after our initial visit to pick up the car because the parts department was closed when we got the car so they couldn't get the floor mats. When we did return to get the floor mats, there was a bit of a fiasco to figure out what should have been a pretty simple problem. Ben apologized to us and it was clear he was frustrated that it took so long to get the floor mats put in the car. We appreciated that.All-in-all, we ended up with a great deal on a brand new car and Ben made every effort to keep us happy. We'd do business here again. Thanks Ben!

ChristinaMartin118

May 19, 2013

After visiting other dealerships in hopes of buying the 2013 KIA optima I found this dealership to be the most honest and helpful. Jimmy Stanford made sure to call and check up on what I thought about the car after I first test drove it. He was extremely helpful and answered any questions I had honestly. I bought my car from here because I wanted them to have my sale. They really deserved it! They did what it took to get me the right car at the right price. They never pushed or forced anything on me, like other dealerships. I highly recommend this dealership and Jimmy. They did an excellent job!

Jjwookie

May 19, 2013

This dealership is a first class operation. I was treated to top level service even though I was purchasing a used vehicle. This dealership has car buying down to a science. Upfront and accommodating without the hounding experience that a lot of car salesmen employ. My past experiences buying cars have sometimes been as much fun as a root canal. This I will do again........ Yes, I recommend them to friends and family!

CuteOne98

May 18, 2013

I stopped by ourisman kia last week to take a look around and see if the had any used minivans in stock. I spoke with Ben and he was very courteous and helpful. He showed me what minivans they had in stock and even a couple SUVs He was very willing to work with me and wanted me to be happy and find what I was looking for. He jotted down what I was looking for and even called me when he got something new in that he thought would fit my needs. My husband came by today with our four year old to test drive a few vehicles and find out about financing. Ben was very helpful and kept talking to our daughter helping to keep her happy and entertained. We ended up buying a new Kia and had a great experience. I would definitely recommend Ben and kia to my friends.

BruceHigginsJr

May 7, 2013

I found a couple Kia Sorneto's Online and filled out a "Request Quote" form off of their Website. Within a matter of minutes, Ryan emailed me and was extremely helpful in listening to all of my requirements and sending my price quotes on a couple of the Sorentos that were in my price range. I scheduled a visit with him to the dealership for a Saturday morning. I was greeted with a bunch of smiles as soon as I walked into the dealership, had hot coffee and donuts waiting. :) After meeting Ryan he came out with a list of cars that met my requirements and fit within my price range. We went out on a Test Drive and he was extremely knowledgeable about the vehicle and answered every one of my questions. He gave me a complete overview of the vehicles engine, features, electronics, everything about the car, he knew it all. I never felt rushed or pressured by him and he just did an awesome job explaining everything about the car and about the whole purchase process. Ryan made my buying a new car simply, easy and enjoyable. I have bought a lot of new vehicles before in my life, and never have I dealt with someone who was, honest, up-front, knowledgeable and passionate about his job. He made my car-buying experience fun, fast and simple. If you are interested in buying a new vehicle, I would absolutely recommend Ourisman Kia. Ryan Phlegar is one of the most straightforward and honest sales guys in the business and if your thinking about a new car today, then I would also recommend asking for Ryan Phlegar !

floyd2013

May 6, 2013

I made a phone call to the dealership at 9:00 Am Saturday morning. I spoke to him about seeing a new Kia on line. I explained we did not have transportation to come to the dealership. He made arrangements for Jeff Hoyt to come and pick us up and take us to the dealership. He was very helpful in getting me the price I wanted and made sure everything went well for us. It is a great asset the company.We would recommend him to all of our friends.

RiekieDill

May 6, 2013

Excellent and courteous service and an overall very positive experience. Glad to deal with both man again in the future. With thanks to the team. The Dill's.

kklosner

Apr 28, 2013

We had a great experience working with Henry. He showed us a great vehicle suitable to our needs. He was patient with us. He worked quickly knowing we had two young children with us. We have been very happy with our car so far. We will definitely see him again for any future purchases and would recommend him to our family and friends. We give fives for our rating because we were treated well an in a timely matter. We gave a four for price because the price can always be better.

NeverBYhere

Apr 18, 2013

Bought a BMW from these guys which turned out to be a huge burden. Word to the wise, never by a BMW from a KIA dealership. They are clueless or simply did not care to give the BMW the proper inspection. The BMW had plenty of issues that suddenly appeared such as cupped tires, worn out rotors, defective rear brake light, and oh yes, 3 bent rims!! None of these issues were even mentioned when I test drove the vehicle. I asked what the noise was coming from the wheel well and the salesman comically said it was the performance tires which was simply the most ridiculous explanation I could have heard. I told him to take care of the noise. All they did was transfer the wheel to the back reducing the noise to the point it was barely heard. The only thing that was taken care of was the brake light.What bothered me wasn't the fact that the issues appeared but the mere fact that they so dishonest about the condition of the vehicle. They attempted to use the whole "you bought the vehicle in its current condition" line but nobody in their right mind would purchase a BMW or any vehicle "as is" When I contacted them the salesman blantantly lied that the vehicle had been reduced in price due to the tires being noisy. Again, the tires were noisy because the rims were bent!! He did not mention it, it wasn't written on the sales tag, nor on the internet..in fact, he texted me and mentioned it was "PERFECT" when I mentioned I was considering buying from somewhere else and of course, it was complete BS!Two BMW dealership visits and Goodyear company inspection later, I finally had enough of the back and fourth. The salesman and his immediate manager were simply clueless. Had they done a proper inspection of it they would have realized they what was wrong. To the bare minimum conducted a good inspection in the event you were selling a hazardous vehicle to a potential customer. And if an inspection was indeed conducted, then they blantantly lied, misrepresented the vehicle, and mislead the me.Unfortunately, there isn't enough room to write the rest that occured but they were reported to the Better Business Bureau. This is and was a horrible expeirence. Quite possibly the worst I have had thus far.

erinkblankenship

Apr 17, 2013

Scheduled an OIL CHANGE for 5:30pm and it took over 2 hours to get done. The wait was absolutely ridiculous with everyone waiting getting increasingly frustrated. The service department either needs to schedule less appointments after hours or have a master technician assigned to stay later. I only brought the car here because our first oil change was free. By the time I left, you could not have paid me to bring my car back for service. Horrendous experience.

VRaine

Apr 15, 2013

I was buying my first car with my mom and my dad. We had traveled from Bowie to Virginia to look at some cars i found online. We originally did not intend on going to the Ourisman dealership but after a bad experience at another dealership that had the car I wanted we decided to take a look at the auto mall. The Ourisman Kia was the first through the circle so we stopped there. Marcus greeted us first and was very friendly as soon as he approached us. He showed us the used cars and after we told him our price range he showed us an Impala and went and got Chris as well. Chris came out and greeted us and was very friendly as well. We test drove the Impala and went back inside where we sat down with Chris and Marcus. We were immediately offered water, coffee, and donuts which was really nice considering it was very hot outside. I had my heart set on a Saab that i had saw earlier that day and after my dad mentioned it Chris told us that there was a Saab on his lot. He brought it around and showed us all of the cool stuff on the inside and how things worked. I loved it even better than the one before and we came back after the test drive and sat down and my parents and Chris worked some things out. During the very long process of buying a car Chris offered to buy us lunch. We all sat down together and ate Mcdonalds while we waited for paper work and everything else to go through. We ended up buying the 2007 Saab 95 Aero. At the end of the night when it was finally time to take my car home they put a really nice big bow on it for me. Though it turned out that the ballast chip was no longer good so they had to keep the car and order the part. In order to make up for this they gave my mom a 2013 kia optima to use as a rental car since i am 18 i wasnt able to drive it so instead i drove my moms truck. They not only ordered the part they brought my car to me and filled up the tank all the way. Chris and Marcus were such a great help and were so nice! Marcus actually drove my car to me which was really nice. The rest of the staff was very nice and friendly too and also made sure that we were comfortable and had drinks and cracked alot of jokes too.

ZachRamadan

Apr 15, 2013

My Brother and I went to Ourisman Chantilly Kia to buy two Optimas after a bad experience with another local dealer who I will not mention. It started with me sending an online request for a quote after midnight after I left the other dealer upset and insulted and here is the kind of service we got at Ourisman Chantilly:- Ryan Phlegar One of the sales consultants answered my online request in less than an hour at midnight which impressed the xxxx out of me and made me feel that I am working with professionals. He was also ready to meet with us and answer all of our questions the second day and even stay really late with us after hours to explain every single feature in the car. Amazing service.Thank you.-Daniel Ayala the other sales consultant and in charge of online sales is another professional who made our buying experience a really enjoyable one. No games, courteous, patient, knowledgeable, and a true professional. Thanks Danny.- Christopher Bell (Sales Manager) is the man who restored my faith in car dealerships. A true pro, easy going, shows you that he appreciates your business and is the guy behind the great atmosphere we felt and made us buy two Kia Optimas Ex in less than an hour and get an awesome deal. Chris you are the man.If you are reading this review don't take my word for it. Just stop by and you will see for yourself.

ninethhole

Apr 14, 2013

Super experience from start to finish! Both Ben and Purcell were outstanding providing me with a fair trade and great price for the optima SXL that I leased. I was considering a number of different cars but zeroed in on the SXL because of the service and attention to my needs.I would highly recommend this dealership and team to all!!Steve PowersFairfax Virginia

cjcecchini

Apr 14, 2013

I had a great experience shopping for a new lease at Ourisman KIA. The salesmen are straight forward and easy to work with. Ryan was my demo guy who went over all the vehicle features and options. Chris worked the numbers with me and I felt I walked away with a great deal. We wound up leasing a fully loaded 2013 Optima and love the car! For those of you who haven't taken a look first hand at the KIA models - they are really cutting edge technology and blow the competition out of the water. The cars are well made, have all the cool features of other dealer models, and the cost in unbeatable! The Optima is our second household KIA - we leased the 2012 Sorento a year ago and because were so pleased with that car, we came back! We actually leased the Sorento at a KIA dealership out of state (where we were living) and hands down Ourisman KIA is the place to beat! Ourisman KIA has a friendly and knowledgeable staff, tons of inventory, outstanding customer service, a fun / no pressure atmosphere, and great prices. A quality product speaks for itself when executed well.It was a pleasure to work with the guys on our new lease and you bet we will be repeat customers at Ourisman!ChristineLeesburgh VA

johnspain

Apr 12, 2013

I rarely take the time to write reviews or perform surveys. However, if youre in the market for a new or used vehicle I suggest contacting OURISMAN KIA and ask for Henry Hoffer theyre located in Chantilly, VA. From the outset Henry was the most knowlegable, upbeat, enthusiastic Sales Rep with the best customer service skills Ive ever experience. As a Sales Rep (retail industry not automobiles) Im very critical of receiving great service and am able to size-up someone within seconds or minutes.I visited 4 dealers in 1 day and what I remember most is Henry Hoffer. I live 3 hours away and made the trip for several reasons (in the market for a specific vehicle and speaking to Henry over the phone). What I remember most is his confidence in his products, dealer services, dealer benefits and product knowledge. In addition, he has the ability to answer any question quickly and on the spot without thinking. Henry knows his competition and what Ourisman Kia has to offer in comparison. He was with me through every step of the hassle free car buying process. Henry delivers what he promises and speaks the truth. Hes honest, professional, and highly knowledgeable - he possesses the best customer service skills Ive ever experienced.My name is John S. and left the dealer with two things in mind the vehicle I purchased and Henry Hoffer. Thx john

paulandkellee

Apr 12, 2013

Stopped into Kia to find out more about the Optima and test drive, left with a new car! Both Terrance and Purcell were knowledgeable and friendly. Buying a car is always a big deal for us because we keep cars until the wheals fall off. The overall experience was pleasant, no buyers remorse and loving the car. Thank you again to the team.

Rylan1

Apr 11, 2013

Where do I start with praising the staff at Ourisman KIA. I walked in on Monday of this week looking to trade my truck in for a more gas efficient vehicle. From the beginning I knew what I wanted and wasnt going to settle for anything less. The staff there respected and understood my position and continued to work with me with the no problem. The car that I wanted was a very rare color, it was a Corsa Blue Kia Optima with all options except the chrome wheels, Napa leather LEDs and the heated steering wheel. Once I told them that they went to work and by 2:00 p.m the next day they had my car on the way to the dealership. I was able to complete all of my paperwork within 1 hour and was able to take ownership of my vehicle that day.This form of dedication and customer satisfaction is an art that the staff at Oursiman KIA have mastered. I will not only recommend every person I know to visit them a purchase a vehicle from them but I will always look to them for all of my vehicle needs. If you want to walk into a place and purchase a vehicle from the best the business I highly suggest you visit Billy Brown, Chris Bell, Purcell Johnson, John Colville, Altman Tsang, and last but least Daniel Ayala. These guys are second to none and you will not find another sales team better than this group of guys.Ryland KIA OWNER SINCE 4/9/2013

Noto2000

Apr 8, 2013

Henry was very helpful from the minute we stepped out of our car. I went in with the car I wanted in mind and my research done. He pulled my car around and as soon as I walked up to it he started telling me the features and safety information. His service manager, Chris Bell was very helpful with the pricing and my trade in. I traded in a 2006 Kia Sedona and I must say after driving that can for many years and 143000 miles, I am now a Kia customer for life. When we are ready to buy another car, Ourisman Kia and Henry will be our first choice!!!

thilin08

Mar 25, 2013

This was the best car shopping experience and I've bought many cars in the past! It started a year ago and no one would approve me for a loan due to a discrepancy on my credit, but Ourisman Kia found one for me but at the time I couldn't afford a down payment. So I decided to just wait till things cleared on my credit. So this year I decided it was time to go shopping for a car, I went to Carmax, Kia in Woodbridge, DarCars in MD, and Jim McKay, then I received a call from Terrence w/Ourisman and he asked if he could assist me in getting into a new car. I was reluctant because I have heard it all from all the other dealerships "they can do this, they can do that for me". I decided, why not, they were really nice last year might as well. I'm SOOOOO glad that I decided to go in. Terrence is a very young man, my son's age and I was thinking to myself, what does this young man know about selling cars, LOL, he fooled me, he knows a lot! He was professional, mannerable, and very knowledgable about the cars that he was selling. Purcell talked me into coming back and giving them a shot in selling me a car. Altman Tsang is my KNIGHT in FINANCE! Not only did he promise to keep me at the rate that I can afford, he got a good interest rate for the car. Altman is the King of Finance, I will always buy from Ourisman from this point on and refer my friends and family! Thank you Ourisman Chantilly!

carriencrew

Mar 25, 2013

I would recommend this dealership as well as our sales rep, Ben Braunstein to everyone! So pleased with our experience! Ben was great to work with, and so patient with my husband and the numerous questions that he asked. From the time we drove onto the lot to look at vehicles, until the time we left with our new car, Ben was attentive, not overbearing. This statement would apply to the entire team of people we worked with.Thank you again, for making our car buying experience a GREAT one!

abshort

Mar 24, 2013

We were in and out in 2 1/2 hours (much shorter than past experiences). They were friendly and helpful. It was not stressful at all. They did not push us to make a decision now, buy a more expernsive model, etc. Understood our financial needs and I feel that they really worked with us to get the best car/deal available! I will definately buy cars from then again!

childreth43

Mar 22, 2013

I worked with Jeff Hoyt, Chris Bell, and the Ourisman Kia sales staff for the purchase of a used 2010 Acura TSX. The sales staff was extremely courteous and very knowledgeable about the vehicle. They made the car buying experience, which is often a rigorous and frustrating experience, very easy and stress free. The vehicle is in excellent condition and might as well have been listed as new. Additionally, when I mentioned to the sales staff that I was giving my old car to my younger brother, they offered to have it waxed and detailed to make it more presentable to him...an extremely nice gesture. I am very happy with my experience with Jeff, Chris, and Ourisman Kia and would definitely recommend this dealership to anyone who is looking to purchase a new or used vehicle!

jimq1960

Mar 15, 2013

David Kim, Purcell Johnson (manager) and Silvia Aviles (Finance) were great people to work for. David is a very helpful and energetic salesman who gave excellent advice and never let us felt pressured. He and Purcell got us an excellent deal on a 2012 Optima Hybrid. I've honestly never had a better buying experience. Silvia was also very friendly, helpful and speedy in processing the finance paperwork. I've always found the folks at Ourisman to be pleasant to work with, and I would absolutely recommend Ourisman Chantilly Kia to anyone.

PamelaGayster

Mar 14, 2013

I have now bought 2 cars from Ourisman Kia, at Chantilly Auto Park. Every single person involved in my purchases is always amazing, honest, caring, very socially friendly toward me, and I just keep going back. I love these guys! First car bought through Henry, second through Jeff, Chris on both deals. I cannot see buying a car from anyone else, if I can work with all the members of Ourisman Kia. Pamela Gayster

mhvictory

Mar 14, 2013

Went to Ourisman Chantilly Kia to buy a Forte on 3-9-13. Just needed cheap, dirty wheels to get to work. Instead they found me a deal on a much nicer Optima hybrid and made the payments work. Much more luxurious car. Super gas mileage. Winning! Every member of the staff I dealt with, Marcus Dos Santos, Chris Bell and Purcell Johnson, were courteous and helpful. Silvia Aviles in finance sealed the deal. My daughter will be shopping for a car soon. I will steer her to Ourisman Chantilly Kia. Great job.P.S. In and out in 4.5 hours. Amazing.Michael HarringtonCentreville, VA.

eleganceandsimplicity

Mar 12, 2013

We went to Ourisman as we have had a previous great experience at Ourisman Honda! I can honestly say I was so happy from when we walked in the door until the time we left. They had a play area for children and we had our 15 month old with us. Didn't bother anyone in the dealership that she was leaving crumbs and running around. They even played with our little girl. We made sure we got the best deal possible and worked as hard as they could to give us as much money as possible on our trade in. They explained everything every step of the way. They even stayed late for us. Buy your Kia from Ourisman!

tbrocato

Mar 11, 2013

The entire experience from the phone call to the delivery of the car was very very awesome! Not at any point was there a moment were the staff didn't make me feel comfortable and they explained everything along the way. Best experience ever buying a car!

jlg22

Mar 10, 2013

This is the second time we have purchased a new vehicle from Ourisman Kia. Our first time working with Ben, and second time working with Purcell. Ben was patient, polite, and professional in helping us find our perfect fit. Purcell once again worked every option to maximize our trade-in. We love our new Sorento.

AnaCarreras2013

Mar 8, 2013

I had been searching for a new car for 5 months! I had a deal literally completed but the sales guy made me so uncomfortable etc...just didnt sit well with me, I decided to go elsewhere. The min. I got to Chantilly Kia dealership it was an amazing experience. I had my hyper 5 year old with me and Ben and many other of the guys had a blast playing with him. Ben helped me pick out the vehicle that truly makes me happy! I love my 2013 Kia Optima. He is so friendly, personable, knowledgable and really made the whole experience less stressful and I really felt like I got an amazing deal. THANK YOU Oursman Kia of Chantilly. YOU ROCK!

DeanWaterman

Mar 7, 2013

My experience with Ourisman Kia was exceptional. I was treated well from sales, to finance, parts, and service. Each person I met seemed genuinely interested in not only my potential purchase of a vehicle, but making sure I was satisfied and served well throughout my transaction, and ownership of the used vehicle I was going to purchase (2010 Grabber Blue Mustang!).I have dealt with a number of sales people in my life, and used to be one. For that reason alone I came to leave a review, as my experience with Henry Hoffer, and the sales manager Chris Bell, was exceptional. I was under no pressure to purchase, I was given straight answers to my questions, and I believe they went the extra mile to not only get me as a customer, but keep me happy after the purchase. In 20+ years of buying vehicles, I would say working with these two men ranks as a top five experience.One benefit I have noticed about working with Ourisman is access to a number of vehicles through one salesperson. I would highly recommend Henry, as his commitment to serving me well, with kindness and a low-key approach, is the reason I bought the vehicle I did, and would recommend him, and the dealership, to anyone who asked.

geoffnelson

Mar 7, 2013

For those that want great bang for the buck, the Kia Sorento drives perfectly. I even drove it in the snow yesterday and it rode as if it was just a bit bumpy. We had picked a rainy drizzly day a couple weekends ago to go to Ourisman Kia and was surprised how busy it was. I guess because they have so many great reviews and treat their customers well. We were first greeted by Purcell who made us feel very welcome and got us in touch with Ryan. I personally liked how we were able to look a few minutes without being approached. I am not a fan of places that act like vultures the second you step out of your vehicle.Ryan was very knowledgeable about the Sorento we were interested in and told us anything we wanted to know about it as well as the dealership and service center. He also didn't have us feel pressured at any time during our visit. He was relatively new to the dealership but you wouldn't be able to tell unless you asked. I'm a very curious person so I always ask a lot of random questions.Altman was very proficient about the finances and gave us multiple options so we could choose what best suits our needs. He also was quick as we were in a rush.Everyone did what they could too to speed up this process as we were in need of getting back to our daughter who was with our nanny. It was nice to know they cared about our well and making us happy rather than being similar to other dealerships caring only about the transaction itself.

cshade

Mar 6, 2013

Ourisman Kia and its sales force have a very casual and friendly attitude towards informing potential customers about their product. There is no pressure to get you to the negotiating table and no pestering follow-up phone calls. Ben Braunstein, our sales person, was very knowledgeable of the product, and in the rare instance when he didn't know an answer, he said so and got it for us. No making things up to push for a sale. This was our second time purchasing a vehicle from Ourisman Kia, and my guess is that there will be a third.

mrunfola

Mar 1, 2013

I'm giving an outstanding rating for my experience at Ourisman Kia because simply they earned it. From the first day that i came in to get some information on the new Optima to the day I finalized my purchase, Heny Hoffer my sales consultant was polite, professional, and extremely knowledgable about the car. He answered all my questions about the different trim lines, safety, performance and technology. He also was extremely knowledgeable about all the other cars and manufacturers that I had questions about. After answering my questions he continued to make feel appreciated and comfortable. After having my trade in evaluated and looking at the pricing that they offered me there was absolutley no pressure ever applied trying to force me to make a quick decision. Henry introduced me to his boss Billy who also is very professional and polite and was a pleasure to deal with. They let me take the car for an extended test drive so I could make sure that it was the right vehicle for me. Upon returning we finalized the paperwork with Bryan in finance. He also was very professional and answered all my questions I had. Henry and the rest of the staff at Ourisman Kia exceeded my expectations greatly and have a customer for life. Thanks again, Michael Runfola

chrissyabel09

Feb 26, 2013

Purcell, Ben, Chris and Altman made my entire experience at Chantilly Ourisman AMAZING!!!! Ben has a great personality, and his knowledge on every question I had was impressive! A big THANK YOU to him for staying late Monday night and showing me all my features on my new baby! Purcell was very professional, friendly and did a lot of leg work to get me in my new car! Chris was so funny!!!!! I feel like I've know him for years. Even though he (Chris) is a Indy fan......he's still great. (Go Redskins!!!!!) And Altman, he was SO detailed. He made sure to go through any and everything with us. He answered LOTS of questions and listened to our stories! At the end of the night I was so happy to be taking my new Sportage home!!!!!! I highly recommend Chantilly Ourisman and each and every one of these guys! Keep up the great work fellas!!!!!!!!!! THANK YOU AGAIN FOR EVERYTHING :)Chrissy AbelPROUD owner of the 2013 KIA SPORTAGE

jdye2184

Feb 23, 2013

I have to say, buying our new Sorento at Ourisman Kia Chantilly was THE best car buying experience we have had in years.....or ever. Henry, Chris and Altman really worked as a team to ensure they delivered the best customer service possible. My husband and I left their lot in a brand new amazing car while feeling we truly got a great deal. We were so impressed by their customer service, I am actually driving my mom down from Gaithersburg tomorrow morning to purchase an Optima from Henry (we will be passing 4-5 other dealerships on the way, but the outstanding customer service is well worth the extra drive). We recommend Ourisman Chantilly to anyone in the DC Metro area thinking about a Kia purchase in the near future!

DandK

Feb 23, 2013

Jimmy Stanford was extremely helpful and patient during our two visits to Ourisman Kia. Jimmy was definitely a big factor in our purchase and we could not have been more pleased with his service. Jimmy genuinely cared about helping us find the right car...not just making a deal. The only negative part of our experience was the "Special" advertised online. It was a perfect example of the old "bait and switch". Thankfully, we settled on what was still a good deal but the online ad was very deceptive. Overall, we were pleased with everyone we worked with and would recommend this dealership to our friends.

anneab

Feb 19, 2013

Ryan was very helpful and friendly and got us into a beautiful 2014 Kia Sorento! They took the time to make sure we were happy. Great cars and great staff!

johnmedlock

Feb 17, 2013

Henry was very helpful and showed us the benefits and features of the car. Billy explained the rebates and showed us the value of moving to a hybrid. I was very happy with the dealership. Wendy offered us drinks and they even had pizza available for lunch. I would recommend this dealership to all my friends

danielleareid

Feb 15, 2013

When I went into the Ourisman Chantilly Kia dealership, I already knew that I loved the look of the 2012 Kia Optima, but I didn't know many details about the car and wasn't sure if it was the best fit for what I was looking for in a vehicle. Car salesman, Terrence, helped me to fall in love with the Optima even more! He was very helpful in explaining all of the features of the Optima, including the hands free phone system, the eco-friendly driving setting, and the great gas mileage. Terrence was very professional and allowed me the time I needed to take the car for a test drive, to look over all of the paperwork, and to make a decision on whether the Optima was the best fit for me. My Saturday morning ended with a purchase of a beautiful new 2012 black Kia Optima =)Each time I go to the dealership for warranty-maintenance, I am always greeted with a pleasant employee and if Terrence is around, he is always sure to ask how everything is going with my gorgeous vehicle. If you're looking for excellent customer service, professionalism, and are interested in learning more about any Kia vehicle, I would definitely recommend going to the Ourisman Chantilly Kia at Auto Park and ask for Terrence!

msradso

Feb 4, 2013

I was faced with the need to buy a vehicle in a very short period of time. Henry Hoffer greeted us at Ourisman Kia in a very friendly, non-pushy manner and gave us space to look at the cars on the lot without hovering. When we were ready to ask questions and test drive a couple of models, he clearly explained the differences between the models and pointed out the features of each car in an informative, non-pushy manner - which was MUCH appreciated. I dislike the car buying process and with all the information out there, I just wanted their best bottom-line offer on which to base my decision. He followed up with me as he said he would with detailed pricing information. I was unable to get back to the dealership to take advantage of their sale before it ended, and Henry was able to hold the sales price until the weekend. That was a first for me. While the offer made was very good, it was not the out-the-door price so I did end up spending more than I had intended.Overall though, it was a great experience and I highly recommend Henry Hoffer to anyone interested in a Kia. He knows the product very well, and he is a friendly, no-pressure salesman. He was sensitive to the car-buying process from the buyer's side and gave my husband and me space to talk through what we wanted to do in privacy, but stayed close enough to be able to answer additional questions as they arose immediately. The dealership was busy, but Henry made us feel as if our business was important and remained attentitve to us for the entire time we were there. I felt he went the extra mile for me. It was truly a pleasure working with him.

slconaway

Feb 2, 2013

I first inquired about KIA via the internet and received a response from the Internet Salesman, Jeff Hoyt, within 12 hours. During my email correspondence with him he responded quickly and with professionalism. When it was time for me to come into the dealership to actually test drive the car I was interested in, he informed me that he would not be in but I should speak with Henry Hoffer. Jeff assured me that he was his good friend and would take very good care of me.When i arrived at the dealership Henry greeted me with a firm handshake and a smile. He pulled the car I picked out around and started to go over the various features of the Optima SXL. His knowledge of all the features was truely astounding. I have bought many cars and never have I had a salesman know his product so well. In addition he doesn't just know the product, he loves it. It is very reassuring for the salesman to speak so highly of his product and with such enthusiasm. My husband and I only bought our car on Thursday, but on Friday I was already recommending him to someone at work. Henry has definately earned a customer for life. Thank you, Henry and good luck!

lilbis1

Feb 1, 2013

This was the easiest vehicle purchase we have ever made. Marcus Dos Santos our Sales Consultant knew his product. Highly recommend Marcus. Marcus even got into the car after we had purchased it and helped me get my bluetooth working with my phone. We purchased a Forte. First we thoght we wanted a Rio but Marcus felt the Forte was a better fit for our lifestyle. He was on target. Also we got an awesome rebate who could ask for more. This car has got amazing bang for the buck. Warranty rocks and this dealership has its act together. Altman Tsang you are the Finance Guru. Altman whipped those figures and paperwork together like the pro he is. In no time we were out the door with our new car. If you are looking for a Kia go see these guys no pressure no pushing just sell an amazing product. We still cannot believe how much this vehicle has which is standard. Ourisman Chantilly you exceeded your Customer Service rating with us. Oh we will spread the word and tell everyone our fantastic experience. Thanks guys!

HWB

Feb 1, 2013

This was the first time ever that I was able to purchase a car and not feel like the salesman was hanging over me. They were there to answer questions but did not follow my every move talking. I was able to think and look. I did speak to alot of people that day and all were helpful. Very happy with my purchase and the customer servise.

Brian T. Glaum

Jan 29, 2013

Your KIA dealer provides very professional service and your sales staff are very helpful and forthcoming to assist in any way they can to help. I've taken my 2008 KIA Spectra 5 in for service several times and the job is usually completed on time or ahead of time. The coffee and donuts with a carwash to boot is a plus.

juliespitale

Jan 26, 2013

I had the fortunate opportunity to work with Ben Braunstein as my salesman and the experience was fantastic. Ben was friendly, knowledgeable, and professional. I think he is a true asset to the dealership and I will highly reccommend him to family and friends.

sinzimbabwe

Jan 25, 2013

Ben is the reason I bought my 2005 Jeep Grand Cherokee. He was very friendly and upfront with me about the vehicle. However.... the finance officer lost my money for my trade in- and 2 visits later someone else found it at the Toyota dealership- he never offered an apology. AND someone in service actually hit something with the Jeep so, I drove it home damaged and had to come back AGAIN for repairs- which they graciously did (mostly). But I have filed complaints against them for price gouging for routine maintenance. Buyer Beware!

Seldomridge

Jan 25, 2013

By far, the best car-buying experience I have ever had. Marcus Dos Santos, who sold me my Kia Forte, was an exceptional customer service representative -- friendly, knowledgeable and efficient. I would would recommend this dealership to friends and family.

krissyk80

Jan 20, 2013

My experience at Ourisman Kia was excellent from start to finish. There were no unexpected surprises, and they went out of their way to be as helpful as possible throughout the entire process. I was able to get a great price for my trade-in Acura TSX. In addition, all options were clearly explained to me, and we were provided with excellent financing and the entire process couldn't have gone more smoothly. David Kim is a pleasure to work with - I would highly recommend him for anyone looking to buy a new car.Purcell Johnson, the sales manager, was great as well...as was Altman Tsang, the business manager, who handled the final paperwork.Thanks Ourisman Kia for a great car buying experience!!

Russdykman

Jan 17, 2013

My wife and I were interested in a New Kia Sorento. We had spoken to the dealership on the phone before our visit and when we got there they had the car out front with a red bow. It was a great surprise. Chris Bell was really friendly and informative but we were really pleased with Ben Braunstein and how friendly he was. He made an effort to get to know us and help us get a good deal. Altman Tsang explained all financing and payment options to the fullest so we had no questions. Over all I full recommend this dealer to anyone and by far the best car buying experience ever.

RestonJames

Jan 9, 2013

We purchased a new Kia Optima SXL in early January. Ben Braunstein helped us review the vehicle and all of its accessories. Ben knew more about his vehicles than any other dealer, non-Kia included. The price was no haggle and was as low as we could find. We would recommend anyone in the market for a vehicle take a look at Kia and this dealerhsip.

khannacpa

Jan 6, 2013

Good experience. No complaints. The sales staff found us a good deal that met our needs. We found a car that was practical and affordable.

Davis&Davis

Jan 1, 2013

Fantastic dealership. They did not make us feel pressured and worked up 2 great deals on 2 new cars. This dealership is a must if you are car shopping. Stop in and see Chris Bell and John Colville.

bonnyjose

Dec 23, 2012

We had 2 visits to this dealer and both the times we were depressed by the attitude of Mr. Purcell Johnson. The attitude is really sad for a dealer salesperson. A question like "Were you not listening?" is too arrogant and disrespectful to a customer. I am surprised that I just walked out of the dealership without giving the person a piece of my mind. The sales representative needs to be more calm and respectful of a customer. I will make sure that all my colleagues and friends I know are made aware of this person and the dealership where he works. I will definitely buy a new Kia Optima this Christmas. But it will definitely not be at this Dealership.

FJD

Dec 23, 2012

My wife and I were curious of the Kia Optima Hybrid so we decided to pay a visit to the auto park. We greeted immediately by Ben and he quickly built a rapport with us, educating and demonstrating the features and option of the various Optima models. Very knowledgeable and patient as we asked repetitive questions, he dialed us into exactly what we were looking for, not a Hybrid, but a loaded Optima SXL. We spent a bit more than anticipated on a third car, but could not be happier with the vehicle, staff and overall experience! Once the decision was made, we had the paperwork and delivery complete within 1/2 hour. Best car experience by far.

vette252

Dec 4, 2012

I came into the dealership with an idea of what I wanted and they helped make my decision come to fruition. The team was very nice, patient with my decision, and informative with all of the deals they had going on at the time. Extremely satisfied with my experience.

cpeterson2

Nov 29, 2012

We test drove a Kia Optima, bought the next day, on a Friday evening and Ben was very knowledgable regarding the details of the car. I am a manager of a retial store and I was very impressed with his friendliness, as well as other staff, and the price we received for the vehicle. I realy like the car and would visit Ben and Chantilly Ourisman Kia again in the future.

crojasiff

Nov 27, 2012

I've really got to hand it to the team at Ourisman Chantilly Kia. Due to my past, I never expected to be able to own a newer used car, let alone a brand new car. I had specific needs for equipment that I need to carry and after a few possibilities my salesperson, Patrick Garland, narrowed it down and found me a perfect vehicle. Not only was Patrick knowledgeable, he was not pushy in any way. With the help of Emmad, I was able to get great financing and I can proudly say that I am an owner of a brand new 2013 Kia Forte Hatchback!!! Thanks you to everyone at Ourisman Chantilly Kia!

Rubya29

Nov 19, 2012

Loved them! Marcus was a great help! He was just incredible. Ben and Marcus was fantastic. They knew their stuff and they did a great job. They were helpful and made us satisfied.

LDeigh

Nov 16, 2012

I came for my first oil change. Everyone was very friendly and helpful. I was kept well informed of what to expect and when. I got a courtesy carwash and interior cleaning. Very nicely done.

Donitad

Nov 15, 2012

The service team was prompt, kept me informed of progress during my visit and did an excellent job of installing a cargo net for my new vehicle.

ebertstj

Nov 13, 2012

We showed up to Ourisman Kia to simply test drive the Sorento and learn more about the vehicle and all of its specifications. We were greeted by a very friendly non-aggressive salesman who offered his help if we needed it, but was in no way pushy or overbearing. We immediately felt comfortable there. All parties involved did a good job explaining the vehicles, models, features, financing and coverage throughout the entire process. They were also VERY helpful in working with us to make sure we ended up with a monthly payment that we were comfortable with while also still getting us into the best vehicle with the best options. We highly recommend Ourisman Kia in Chantilly for their service, professionalism, and expertise!

RobertNZ

Nov 7, 2012

The service department was quick and efficient. The work done on my car was done very well and explained to me fully. I am very happy with service work done on my car.

cgesling

Nov 2, 2012

I visited Ourisman Chantilly Kia on Aug 12, 2012 and traded in my 2005 Jeep for a used 2011 GMC. During the time of purchase, it was explained to me I had to pay a non-negotiable $389 processing fee for consumer services which covered Ourisman Chantilly Kia (Ourisman Chantilly Kia) processing the taxing, titling and license plates tied to each vehicle.There was confusion on the part of Ourisman Chantilly Kias Business Manager (BM) because I wanted to register the vehicle in West Virginia (at the time, I had dual-residency) because they didnt commonly register vehicles in WV and were unfamiliar with the process. Regardless, I paid all fees associated with a WV registration. When I left, the BM was to follow up with me on my vehicle registration so I could be assured things were being processed as required.After three weeks, I hadnt heard from the BM nor did he return any of my numerous phone calls. As it happened, I ended up selling my home in WV and, because my car still hadnt been registered in WV (and my temporary VA license plates were due to expire in another week), I decided it might be easier for us to register the vehicle in VA. Approx Sep 1-2, I called Ourisman Chantilly Kia and spoke with a manager who was able to get the BM to finally return my call. The BM informed me I would likely be receiving a small refund because of the difference in sales tax but he would get me specifics when I came in to sign the VA Title application.When I went back to Ourisman Chantilly Kia (approx Sep 8-9), the BM wasnt there, so another person processed my transaction. He told me I actually owed the dealership approx $20. We both agreed, because of the circumstances, they would cover the difference.On approx Oct 10, I received a call from an Ourisman Chantilly Kia Tax and Titling Clerk (TTC). Over the course of a few conversations, she explained they hadnt received the title for the Jeep yet. I told the TTC the vehicle had a lien held by Suntrust Bank which was discussed and validated at the time of purchase and I recently received a letter from Suntrust Bank letting me know the balance had been paid (as agreed during the trade). I was then asked to contact Suntrust Bank to see if I could acquire the title and then send it to Ourisman Chantilly Kia. Between conversations, I also learned from my new lender they hadnt received the titling info for the GMC. I was told if the titling info wasnt received by my lender within 60 days from the date of purchase (Aug 12), I was at risk of having my loan changed from an auto loan to a personal loan (with a 12-20% rate increase). When I brought this up, the TTC told me my titling info was processed on Oct 3 with WV! After explaining why this was incorrect (and unauthorized), the TTC informed me the BM told her he had spoken with me and I approved the registration of the GMC in WV; I hadnt spoken with the BM since Sep 5 and, at that time, it was crystal clear my vehicle was to be registered in VA. Worse still, I discovered the registration I was given for the vehicle had expired on Sep 30, 2012; meaning my car didnt even appear to be legal to operate on the roadways.After conveying the critical nature of the situation, the TTC was able to coax the BM into calling me back. The BM explained to me because the cost difference of registering my vehicle in VA was actually $50, he (unilaterally) processed my registration in WV. At that point, the BM and I agreed he would retrieve the paperwork (from WV) and process my registration with the VA DMV by the close of business on Oct 12. As part of this plan, the BM was to call and update me throughout the process. The BM didnt contact me again.Over the next two days, OKC continued to commit to calling me back with updates and they continually failed. In our last discussion, I asked the BM to have the GM call me after this was resolved. Again, I received no phone call and, even after I sent an email to the BM, never received confirmation the registration had been processed (as agreed).On Monday, Oct 15, (65 days from my purchase and almost 40 days from Ourisman Chantilly Kia registering my vehicle in VA) I called my lender who confirmed the titling info had been processed.Ourisman Chantilly Kia failed to deliver services, follow through with oral and written promises and misused my personal info. I was required to pay a substantial fee to have the hassle of processing my taxes, titling and license plates handled (in a timely manner). However I still spent countless hours to manage the process and chase down a VERY unresponsive Ourisman Chantilly Kia. I had a vehicle which wasnt legal to drive because of Ourisman Chantilly Kias decision to unethically/improperly register the new vehicle to a state in which I was no longer living. Update: I found out last week that my info is incorrect with VA DMV (I am listed as having a WV address). The saga continues

sosolinski

Oct 22, 2012

After a very poor experience at a prior Kia dealership, we came to Ourisman Chantilly Kia to look at an AWD Sorento. Ben was very professional and enthusiatic and was well versed in all aspects of his product. We were treated with courtesy and respect and made to feel that our business was important. We kept all of them there late (10:30p) and never felt like they were impatient.

blumsan

Oct 13, 2012

Every sales person went out of their way to provide superb service. It was the superior service that made us purchase the car at this dealership. Rest assured it makes a BIG difference when you can have many options to choose from. We look forward to using the service facility at this leadership. Sandra and Joe Blumberg

cardood

Oct 1, 2012

Did not buy due to price and my finances, but very nice place to shop.Terrence was very helpful and humble. Maybe will com back.

kellycassella

Sep 12, 2012

This dealership is very nice. Clean, comfortable, friendly. No haggling. Prices are fair. The maintenance department is very nice. Jeff was a pleasure to work with. Made the sale very simple and made overall experience good.

susansone

Sep 12, 2012

I have recently (8/22)purchased a car(Leased) at OURISMAN Chantilly Kia. My new 2012 Kia Optima Hybrid is sporty,fun, and classy all in one. I love it. I have been driving a 2002 Toyota Sequoia and have been thinking about all the $$$ I spend on gas each month, and with out any question My Kia Hybrid is the way to go. I kept telling my husband, "I could buy a new car and pay for it with the money I spend on gas each month". He would just look at me and say "Yea! You just want want a new car". As I previously mentioned I have been driving a Gas Guzzler, a V-8. I have owned MY kia Optima Hybrid now for 2.5 weeks and just went to fill my gas tank today. I had over 530 miles, 1/16 of a tank left, 90% city driving and it will get even better mpg after it is broken in, and driving more highway. How does that rate? For me a 10. So ask me how I chose Ourisman Chantilly Kia. Truthfully I had a difficult time at first choosing another make of car besides Toyota, I have owned 3 Toyota's before my Kia. I actually drove a Hybrid Camry, the day I purchased My Kia Optima Hybrid. Yes, it was nice, But not as nice as My Optima. Just take a look at all the cars out there, they all look the same, Toyota, Honda, Nissan and more. The day I purchased my Kia Optima Hybrid was not planned. My husband was looking for a new car and had been searching the internet and talking with different dealers in Md and Va. After my husband had driven a 2013 Optima in Maryland near our home, he loved it and said, this is what I want now,I just have to find the dealer that will give me a fair price and great service. So after visiting a few dealers, we decided to drive from southern Maryland to Chantilly, Va. Yes, our neighbor thought we were crazy, but we both knew that OURISMAN had stood behind their word, as we had purchased our other vehicle from an OURISMAN dealer back in 2001. My husband had already been talking on the phone with a couple of sales people Patrick and Jeff. They both were very knowledgeable and were very prompt at returning phone calls. As we visited the dealer that night, my husband purchased a 2013 SXL Kia Optima, Black, yea it's hot! As I was walking in the showroom that evening, I starting asking questions about leasing. Mr. Chris Bell the manager and Patrick Garland actually took the time to explain the process and how leasing works. I had been to other dealers, but no one had actually explained how it works. It finally made more sense. Letting me know all the options with leasing I began to look at the Kia Optima Hybrid. What impressed me at that time was that a manager actually sat down and took the time to explain. Most dealers you are just dealing with the sales people and they are running back and forth to the manager. They worked more as a team and made sure I understood how leasing worked. Mr Patrick Garland was very knowledgeable and kind at showing me the hybrid. He was never pushy at making a decision right away. As a matter of fact, he said you have to really love it and want it before you buy it. That first night I was not sure, because my husband was purchasing his car. That same night Patrick set up a loaner car to take home, I was able to drive a Kia Optima Hybrid around for a while. As we came back the next day, I spoke with Mr. Patrick and Mr. Chris Bell again, they made it possible and worked with my budget to take home my new Kia Optima hybrid, fully loaded. In the whole process filling out the paper work with Ms. Silvia Aviles, finance person. She was so kind and answered a few questions. They were a Great Team. As I close on my review, I have to add that my husband had a great team also. Mr. Altman Tsang, in finance acknowledged my husbands time in the military and I could see that respect. Thank you, for the pleasant experience I had with each of you at OURISMAN Chantilly Kia

mromeo

Sep 4, 2012

Ourisman Kia Chantilly was able to offer me the best price on the car I wanted and was very accomodating in making the transaction as smoothe and convenient as possible for me. Although I live in falls church and its approximately 15 miles to get to Kia Chantilly for my service etc. I still decided it would be worth it because of the service and best accross the board price they offered me compared to any other Kia dealership in the area. Friendly staff, all down to earth and willing to put in the extra work for their customers.

tpsalada

Sep 2, 2012

I want to open by saying that Ourisman Chantilly KIA dealership staff was truly a pleasure to work with and made my car buying experience enjoyable, straight forward and pressure free from start to finish.I was in the market to purchase a new vehicle and narrowed my choices down to two, the KIA 2013 Optima SXL and another make/model. After researching and test driving both cars I was extremely impressed with the drive, style, features and affordability of the 2013 Optima SXL. Through a third party internet research website I polled six area KIA dealerships for their on-the-road price for the KIA Optima SXL that included all the options and features I wanted. Ourisman Chantilly KIAs Internet Sales representative Patrick Garland contacted me the same day and was very responsive and knowledgeable on any question I had regarding the options/prices of the Optima SXL and ensured me the Ourisman price would be hard to beat. After contacting the other dealerships multiple times he was right! Having had a positive experience with an Ourisman dealership in the past, most notably their outstanding Service Dept., I decided the hour plus drive from Southern MD to Chantilly, would be a worthwhile one. I contacted and pre-arranged to meet with my sales representative Jeff Hoyt who was super personable, knowledgeable and ensured the on-the-road price I received for the Optima XLS couldnt be beat!! Jeff relayed that my SXL had just rolled off the truck and after some preps Id be able to pick it up the following day. He then introduced me to Altman Tsang of the Finance Dept. Altman was also very knowledgeable and painlessly worked though the outstanding preservation/bumper to bumper warranty extension and financing, which also included a couple nice rebates! Now while Im working to purchase my Optima SXL, my wife is commenting on how much she liked the Optima EX Hybrid. She has her own review. Short story is were now a two Optima family .and really, what can I say .except she has great taste!! Patrick, Jeff and Altman, I want to say Thanks for truly making the purchase of this OUTSANDING vehicle a pleasurable one!!! This cars a Head Turner! Ive been on the road now for a week and theres no doubt in my mind, and others who see it, that my KIA Optima SXL purchase from Ourisman Chantilly KIA was the right one!! You guys, and this car, Rock!

max.devens.71

Aug 31, 2012

We stopped by near closing looking for a car from their site. Despite that car being already sold, Ben and Purcell stayed late and worked out a deal on a similar car. Due to the late hour the mats and iPhone holder were unavailable. Ben offered and delivered said items to our house; nice touch. Additionally the credit department was able to lower our APR and again offered to deliver the paperwork so we didn't have to make another trip. Awesome!

marc.reynolds2

Aug 31, 2012

I am very happy with my new Kia Sorento,I got everything in the Sorento that I wanted. I was very pleased with the service that I got from start to finish from all the staff. I could not be happier with the vehicle.

carolryn

Aug 30, 2012

My husband and I were "just looking" and not planning on buying anything that day. When we drove up to Ourisman KIA the salesman greeted us at the curb. Everyone was very friendly, no pressure at all. Once we looked at the car and drove the RIO we like the car. The salesman Bobby was very knowledgeable and helped to sell us on the great deal Ourisman is. We actually enjoyed our time at the dealership and usually in the past when buying a vehicle it has been very tedious and there is also a long boring wait. We test drove, traded in a car signed and were processed in less then 3 hours. Billy Brown the GM is an outgoing and down to earth guy and we never felt any Sales pitch just a welcome to the Ourisman family. We drove away with a good feeling and a great car.

j.anderson

Aug 27, 2012

After doing a good bit of research online and test driving a number of vehicles, we decided to buy a 2013 Kia Optima ex.We got in touch with Ourisman, because they had a sale on Optimas and were helped tremendously by Marcus Dos Santos.I was away on business, but we still managed to coordinate everything and on the day we went to sign the papers and drive the car home, we were able to do so without any problems. We even changed our minds about the model once we got there, but that was no trouble at all and we never felt pressured about making any decisions.Just a pleasant experience overall and we would definitely recommend Ourisman and Marcus Dos Santos in particular to anyone wanting to buy a Kia.P.S. After the first 1300 miles, we love the car.

kheagerty

Aug 26, 2012

John Colville came out of the service department to greet my son and me when we first came to look at cars. He began to enthusiastically describe the Optima and took us inside and introduced us to Henry Hoffer. John's greeting made us feel welcome from the start and initiated our excitement about the Optima. He also checked in with Henry to see how we were doing and to say good-bye before he left work that day. Henry Hoffer was the most polite, knowledgable, and enthusiastic car salesman I've ever met. He showed us the Optima Hybrid back to front, demonstrating all of its features with the confidence of a person who knows the product very well. After our test drive, Henry went with us to test drive the Camry and the Prius and ensured that we drove fully loaded cars so we would be comparing apples to apples. Henry distinguished the various features of the cars while we were driving which I found very helpful. I never felt pressured by Henry which I think is exceptional in a car salesman. This was true even when I told him I needed time to think about the purchase. Henry continued to assist me throughout the entire process of leasing the car which again, sets him apart from salesman I've dealt with in the past and during my current search for a new car.Chris Bell was very professional and worked with me to find lease terms that I would be comfortable with. He never made me feel pressured and was very patient when I asked questions or wanted to review the options again. Chris provided figures to me confidently and quickly. I also liked the collegial relationship he appears to have with Henry and Altman. The team worked well together and I have no doubt Chris' leadership is the reason for that.Altman Tsang guided me through the paperwork smoothly and competently. He helped me focus on the important aspects of each document and throroughly knew all of the details of his job. Altman was very pleasant to work with and I appreciated his expertise.Overall, I would buy again from this team and look forward to seeing them when I bring my car in for service.

lekendrick9

Aug 20, 2012

Great experience , made car buying a pleasure . Chris and Hank were very informative , showed everything I needed to know about the car both before the sale and after . No pressure sales at all and worked hard to formulate a deal that was a win for me and the dealership . Silvia Aviles was wonderful too , she had my paperwork ready and I was out of there quickly . Just a great all around experience in buying a car . This dealership has 3 GOOD people working for it !

kellywest

Aug 20, 2012

We were very pleased with our experience, Ben was very knowledgeble and helpful and made us feel very comfortable, Altman was wonderful at helping us with our financing with our past credit issues and explanining everything to us and doing all he could do to help us, he went above and beyond, so do Ben. Chris Bell was also very nice, I have already recommended this dealership to to several people.

bonnietupperware

Aug 15, 2012

We went to this dealership on a whim after having a negative experience at another, non-Kia dealership. Marcus and Purcell bent over backwards to give us multiple options and helped us get the vehicle we were really happy with. They stayed very late to get everything worked out so we could drive home in our new Kia Soul. We highly recommend this dealership.

Happy KIA Owner1

Aug 11, 2012

My wife and I were shopping around for a new vehicle. We hadn't even considered a KIA but since the dealership was right there we stopped in. As we were walking the lot I saw a salesperson approaching us and started to prepare myself for the hardpress. To my surprise it was just the opposite. John introduced himself to us and asked us what we were looking for. I told him we were just looking, not buying, and he said that was fine, to just let him know if we had any questions. He was knowledgeable about the vehicle and the manufacturer. We took a Sorento for a test drive and then left and took several other makes for test drives. In the end we found both the Sorento, John, and Ourisman KIA to be the best. All the way from what the vehicle had to offer to the pleasant dealings we had with John.

ckgraphics99

Aug 8, 2012

Ben is a great person. He was being honest and willing to help me to buy the car the way I want to buy it.A Great person makes me happy!!

MartyDavidson

Aug 6, 2012

I want to express my dearest thoughts to the employees at Ourisman chantilly KIA.I visited heir location,Friday 8/3/12. My salesman, Harris Chaudhry, really made theSell. He was so pleanst, informtive and very patience with me. I reservced a new KIAForte that day with Harris and returned Sat 8/4/12 to do the financing.Billy Brown & Christopher Bell were so supportive thru the entire financing steps,and it showed how much they deeply care about the customers at Ourisman Chantilly KIA.Silvia Aviles did all the paperwork, and although I was very nervous; she had such astrong wonderful personality, and made my experience enjoyable.5STAR Group at Ourisman Chantilly KIA, you should be very grateful for such 5 STAR employeesSinclerly, Ruby Marlene Davidson (Marty)LOVE LOVE LOVE my car.

aish1127

Aug 6, 2012

I have always been skeptical of buying cars from dealerships... but this was FANTASTIC! They were SUPER friendly, helpful, and extremely explanatory. They treated me with respect and professionalism. Ben thoroughly explained everything and even introduced me to the service department manager... which is the FIRST TIME ever anyone has done that. He wanted me to be completely familiar with the property and the employees so that I feel comfortable every time I come in. Who does that? They explained their policies and procedures which will only help me keep this car as long as possible! I feel completely happy and secure with my purchase. Happy to be a Kia owner now looking forward to a great relationship with this dealership! (Ben needs a raise haha)Ohhh... and the Store manager (first guy to say hello to me...) was also great! This dealership has a LOT of great employees!

pikepadre

Aug 5, 2012

I will write two reviews - one for dealing with Purcell and the other for dealing with Jimmy. This review is in regards to ONLY Purcell.There are two words to describe him - rude and arrogant. The first time I met him, I was only there to window shop. I stated multiple times I am not there to buy, but he kept on forcing the issue to buy that day and to try to seal the deal. I decided to give him the benefit of the doubt on this visit because I had the impression he was just trying to do his job.So fast forward to the other day when I went to the dealer with the sole intention of just talking to the sale rep - Jimmy. I had a quote from another dealer and I wanted to see if I can get Ourisman to match it because I liked working with Jimmy. Unfortunately, I had to deal with Purcell again. Purcell wasn't willing to match it or even provide a reasonable offer. When I stated the color I wanted, he kept on pushing a different color (cause the color I wanted wasn't in their lot). When my mom wanted to talk to Jimmy, Purcell told her not to talk to the sale rep. Excuse me!! Last I checked this was a free country. You don't tell someone not to talk to someone else just because you feel like you have the power. Needless to say, I ended up not dealing with Ourisman of Chantilly simply because of Purcell. I purchased my car from a different dealer. Ourisman, or should I say Purcell, lost their chance at gaining a customer,because we were going to buy a car this weekend.

pgvozdov

Aug 4, 2012

kia optima is awesome. i'm glad i bought it. ko san kim and altman tsang were very nice and knowledgeable. i got a good deal and would go back.

fontwell

Jul 28, 2012

The team of Chris and Marcus were truly professional. I had no intentions of buying a new car (KIA owner since 2003) and was only getting my service on my AMANTI. I had spoken with Marcus previously about the replacement of the AMANTI and we talk once again today. Marcus was very upfront and spoke with passion about the product. Chris got pulled in and he showed the same passion about the product and his willingnest to work with me was nothing short of outstanding. The overall visit was clean and seamless in terms of treatment. Eeven the two twin brothers who provided assistance in transferring me from my old car were top notch.Chris and team did an superstar job and my visist was very pleasant.Thank you and God Bless the Ourisman team.Reginald J.WilliamsCSM (R), US Army

KUrbanek

Jul 28, 2012

I highly recommend working with Henry Hoffer to purchase a new car. He knows cars and he knows the value of a Kia. Henry is friendly, communicates well, and most importantly he listens. I first met Henry through email after using a car buying service to determine what car I wanted and the price I should expect to pay. Via email Henry contacted me within minutes of my online query with Oursiman Chantilly Kia. Henry struck a nice balance with me immediately; he was not pushy but he was ready to work with me on my schedule. I truly appreciated his flexibility given my work schedule and the balancing act I must perform daily to support the buddy musical and sport talents of an eleven year old son.I met Henry face to face four days later and after the brief email exchange and a quick phone conversation Henry had three cars ready for me to review and consider for purchase. I was impressed, no walking the line of cars in the heat. Henry offered me relaxation, water, and a pressure free environment. Henry asked what my most important criteria were for a new car and after sharing this information, Henry narrowed my search options down quickly. I hate buying cars and I don't do it often. But when I do decide to purchase a car, I want the process to move quickly and painlessly. Why can't the car buying experience be more like buying a loaf of bread. To help my experience along, Henry kept the activities of reviewing options versus my wallet and needs versus desire in check. We then moved onto the test drive and Henry was very relaxed, we chatted and grilled him with questions and he was always on top of his game to be helpful. I made my decision and Henry quickly pulled the deal together and walked me through the process so I could drive home that evening in my Kia Sorento. Henry was open to negotiations and helping me get the best price. I believe I received a GREAT price for my Kia Sorento from Oursiman Chantilly. After the price was settled Emmad helped with the financing and options to consider. Emmad was informative and quick with his presentation. We felt no pressure to select options we didn't want. Henry and Josh helped me move my belongs from my old car to my new car and reviewed all the features of my new car before I left the dealership.Since my car purchase, I have seen or heard from Henry everyday. He's always friendly and helpful. He continues to treat me with respect and consideration even though the purchase part of our relationship is over. He truly seems to want to know if I'm happy with my purchase. He truly seems to want to help me if I have questions or concerns about my purchase. Henry has put the concept and execution of "service" back into customer service.I found everyone at Ourisman Chantilly to be friendly and helpful. I've returned to the dealership to drop items off from my old car and to obtain a few items for my new car. It's like coming home, I'm greeted at the door with smiles and helpful attitudes.I recommend Henry to you if you're in the market for a new car. He has me thinking about a second new car sooner rather than later based on how easy he made my experience.Thank you Henry and the Oursiman Chantilly team.Kathleen

nicastro37

Jul 27, 2012

The experience was great! This is the third car I have purchased in 12 months. The first car I bought was sold to me by Henry Hoffer. The second was sold to me by Terrence Smith. The third was a team effort by Henry, Terrence and Billy Brown.We traded in the first used car we bought and got my wife into a new car. They were able to get me out of the trade in with zero negative equity and my payment went down by $10 a month!They were also able to get me the Gap Insurance back from the first car we bought and I didn't have to put any money down!For my wife and I, the experience was fantastic! We have established a great working relationship with KIA Ourisman and will refer everyone I can that is in the market for a new/used car.Besides feeling like I walked away with a great deal financially, the customer service was outstanding! I felt as if I was their only client that day! They worked extremely hard to ensure I was fully satisfied and taken care of throughout the process!

elm1977

Jul 23, 2012

Very helpful staff. Worked to get us into the right vehicle for us, one that would suit our needs, didn't try to get us into too much but understood the features we needed. Explained EVERYTHING so that we understood all scenarios and all situations for the lease we were trying to do. Really took care to make sure everything was in place and that we understood everything. Very friendly and followed up nicely.

tessa1

Jul 23, 2012

Solid Experience.....They were willing to negotiate a very good price off the sticker price, so do your research heading in and they take care of you. Jeff was a solid dealer, he just gave the impression of confidence in the car mixed with a down to Earth friendliness. Billy Brown is the general manager there and stepped right in and got the price to where we needed it to be for the deal to happen. I will def look here again!

PlasmaFlow

Jul 21, 2012

Purcell Johnson spared no expense in achieving the deal we were looking for. He treated us fairly and promptly and not only was he looking out to complete the deal but that his staff was prompt and courteous.Marcus Weaver is a very good salesman and I would definitely do business with him again.It shows that Purcell runs a tight ship and is always looking out for the customer.

steve.daughertyii

Jul 20, 2012

I came to the dealership to buy a new or used car. I have been friends with John Colville and Hank Hoffer for sometime now. Everyone in the dealership treated me like a King and made sure I was happy with my purchase and experience. Silvia in the finance office was very helpful as well, explaining all of my options in detail so that I could understand. Purcell was very awesome too! He called a number of lenders to make my deal go through since I have, we'll just say less than perfect credit. My family and I are VERY happy with the purchase of our new Kia Forte. I would definitely recommend this dealership to friends and family or anyone for that matter in the future. If I am lucky enough to purchase another car in the future whether it be new or used, this is the first and ONLY place I will be doing business!!! THANK YOU VERY MUCH FOR ALL THE HARD WORK!! You guys have a very professional and welcoming staff at Ourisman Chantilly KIA, and they should be recognized for this. Steven L. Daugherty II

jward53

Jul 20, 2012

Henry was great at helping us find our new Sorento. We looked at several different options and when the car we wanted sold before we could get in to do the paperwork, they gave us a great deal on an even better model. I just dropped the car off for the leather/exterior protection service and everyone was very helpful. Definitely a better experience at this dealership than I've had at others over the years!

glovitch5

Jul 20, 2012

From the moment we stepped out of our car, we were welcomed in a friendly manor. David Kim, our salesman, showed us the features of the model we were interested in while Purcell Johnson took our trade-in over to be evaluated. They were both very helpful and friendly - and they graciously drove with us over to their "sister-dealership" to let us compare another company's model. That really helped us to know that the KIA was the car for us. Our financing was a bit complicated but Altman, Purcell, and David encouraged us that they would do their best to get a deal that would work for all of us -- and they did! All said, we are thrilled that they were able to get us into the car we wanted and we would highly recommend this dealership and all they did for us!

marcoritas

Jul 20, 2012

Staff was friendly and knowledgeable the finace part can be confusing but Altman was very good at explaining it. The rest of the buying experience was quick and easy. I hope when I service my car it goes just as well.MC

MikeB11

Jul 16, 2012

I arrived at Ourisman Chantilly Kia before they opened this past weekend to look at cars on the lot and was greeted Sales Manager Purcell Johnson who was there early. I told Purcell that I was interested in an internet deal on a Kia Optima that I had seen and that if they met the deal I saw online I would end my search for a new car with them. I worked with the team including financing, salesman Marcus Dos Santos, and Purcell and in a short time I had a deal that exceeded my expectations. Needless to say I did not shop for a new vehicle any further.

gunner123

Jul 15, 2012

Very impressed with the honesty and integrity of the folks who work at Ourisman Chantilly Kia. No doubt the best buying experience I've ever had. The negotiated price was fair and easy to arrive at...no surprises. I financed through Kia and that part of the process went fast and painless. Although some of the staff are on the young side and lacking polish, they were all very helpful, professional and energetic. Will definitely bring my business back to this dealership in the future.

JOHN40714

Jul 14, 2012

I did most of my research online and already had a price in mind based on the cheapest deal I found from a dozen dealers in the area. I was really just starting the test drive process and was so impressed by the low pressure friendliness of Terrance and Chris that I purchased the SUV the same day. The process was so simple. I showed them the best price I found on the internet and they matched the price. I only paid cost for a few upgrades because they didn't have the exact model in stock. It all worked out great because I really liked those extra options and felt not only did I get the best price possible, but a very nice trade in price on my current vehicle. I did my research and felt that the most I would get for my car if I sold it myself was only about 400 more than they offered and I didn't have to deal with paying fees to the post and dealing with all the hassles of selling a car. I'm telling you, you will love getting a car from them. The so called haggle process was simple and fast. They didn't come back with a price 2 or 3k more because, etc. You will love buying a car from them and I'm sure I will be back shortly because my wife will also want a new car. Thanks again guys.

casciod

Jul 10, 2012

Henry and Chris met all of my expectations. They both were knowledgeably, friendly, prompt and professional. We quickly were able to agree on a fair price. The car was delivered in perfect shape and all features explained to my satisfaction. I would buy a car again from this dealer.

kpanian

Jul 8, 2012

I was informed that due to staffing issues, the wait would be a while. It ended up taking almost 2 hours for my oil change. Other than that, the visit was fine.

beltondt

Jul 8, 2012

I had an amazing experience at Ourisman Chantilly Kia. Once I pulled into the lot Terrence Smith was waiting to assist me. Purcell Johnson also came out to help. I am a college student and needed a new car by the next day and Terrence and Purcell jumped right on it. They helped me to find a car that was in my price range and they were very friendly. They showed some of the best customer service I have ever seen. I would recommend anyone to go here and I would directly point them to Terrence and Purcell. I worked with Altman Tsang on finances and he was a little rude at first. He would not let you speak or hear you out but he lightenend up as we were working with him. I would definitely recommend anyone to go to Ourisman Chantilly Kia.

stephen.wilson

Jul 5, 2012

This is an efficiently run, customer friendly operation. I was able to make an appointment within a reasonable time. From the time I walked into the Service area to drop off or pick up my car, with each person I delt with I had "their" undividend attention. In addition, the gentleman who is the shuttle driver is an "unmentioned" but excellent asset to your organization. He is a friendly and at the same time attentive driver.

vcypher

Jul 4, 2012

I contacted the Ourisman Chantilly dealership looking for the 2012 Optima Hybrid. I was transferred over to Marcus Weaver and he provided me with very helpful information. I came in at around 7:15pm that night and was out the door with my new car by 9:30pm. The overall experience with Marcus, Chris and Silvia was very pleasant. Everyone was very friendly and accommodating. They went the extra mile to make sure I understood the features of the car. I would definitley refer anyone looking to purchase a Kia to visit the Ourisman Chantilly dealership. Very friendly and great experience. My first Kia so hopefully the car will be as great and the experiencing purchasing it..

dukesjml

Jul 4, 2012

Good experience working with Jimmy and Chris. Once I made up my mind (2012 Optima), they made the experience as quick and painless as possible. I was out of there within an hour and on our way back home. It's my first Kia so hopefully I will be impressed with the car in the future like I am now.

cpikus

Jul 3, 2012

Great experience from the moment I walked on the car lot. My sales consultant Terrence Smith greeted me outside the dealership and quickly helped me narrow down what Kia would be the best for me then gave me a great explanation on the different trim options available. Purcell Johnson was a great assistance as well working a deal my family could afford.

call9114woowoo

Jun 29, 2012

We arrived only about an hour before closing. They knew we were coming and were waiting for us. I drove the vehicle and loved it. We were in and out in less than 2 hours. This place is about 90 minutes from my home and in the future, I won't think twice about making the drive. This is the first time that I have purchased a new vehicle and left the dealership not feeling like I was taken for a ride. Everything about Ourisman Chantilly Kia is top of the line.

shea54

Jun 26, 2012

The entire car buying experience was very pleasant and all of my questions answered. The dealer atmosphere is professional and the staff very willing to take the time to work with you to make sure you are happy.

livstuart

Jun 25, 2012

I had a wonderful experience buying my very first car here. Henry was extremely kind and patient and did whatever he could to ensure that I was comfortable. He was knowledgeable and consistent. The other staff members I worked with were great as well and provided me with all of the information I needed to make my purchase, and worked with me to achieve reasonable monthly payments. I even got my car detailed and with a full tank of gas (that I still haven't had to fill, despite all the driving!), which was a pleasant surprise. I have told, and will continue to tell, everyone I know looking for a car that this place just can't be beat. Between the stock on the lot and the level of importance the employees put on customer satisfaction, it's a win-win.

kahwaty1

Jun 23, 2012

I had been in previous email contact with Henry Hoffer. We set up a time for me to visit, Henry had the Optima model I wanted upfront waiting for me to test drive. Loved the car and between Henry and Chris Bell it did not take long to agree on all terms, inclyuding the trade in value for my Hyundai Sonata Limited. While thepaperwork was beeing completed Henry had the car detailed, gased and ready for delivery. The entire staff wazs friendly, professional and responsive. I will get my next car, whenever that may be, from the same people at Kia. If you're in the market for a quality car, good pricing and attention to your needs, I strongly urge youi to consider Ourisman Chantilly Kia.

mcclung

Jun 22, 2012

Ben was a great help. He made my buying experience today painless. He is extremely knowledgeable about the Kia products, and helped me make a great selection based on some features I was looking for. He even helped me get the car home.

vitruvian23

Jun 21, 2012

The team at Ourisman was extremely helpful and friendly in dealing with service on our old Kia and arranging a trade in for a great used car when it became a loss. Chris, Jeff, and Silvia got us the best deal possible and walked us through test driving available cars and financing from beginning to end. They even got us pizza!

NikW

Jun 21, 2012

I purchased an Optima from this dealership, this month, and I have to say it was by far the best experience I have ever had. I've had my share of car purchasing woes and nightmares and this place was a great experience from the moment I stepped in the place, until the time I drove off. Albeit, it was a little tough going back and forth on the pricing of the car, getting discounts, etc., but in the end I left with a brand new car and a pretty good taste in my mouth. Everyone treated me with respect, attentiveness and professionalism. Kudos to GM-Billy Brown for running a very personable and professional business. Special thanks to Billy, Steve, Altman, Sylvia & Chris for making my purchase happen. If you're shopping for a KIA this is the place to go.

cgordon13

Jun 20, 2012

I had an overall great experience with Ourisman Chantilly Kia. I feel that I was given a fair price for a vehicle in very high demand. The entire team from my initial sales person, David Kim, to the Finance person, Altman Tsang were great to deal with, explained everything in detail and were up front about everything.I enjoy a sales experience where I do not feel like I am being sold! My experience was more of a buying experience, where I knew what I wanted, and the team did everything they could to make that happen!Thanks,Chris

sharpe2012

Jun 18, 2012

Chris and Henry were extremely helpful and personable. Henry helped with explaining the vehicle to me (Kia Optima) and assisted with getting the car I wanted. Chris was quite helpful with the purchase process as well as closing the deal. Those two made the car shopping and car buying process worth it.

rstratton

Jun 13, 2012

Due to a car accident I found myself in the need for either a new or used car. After visiting with several other dealerships, I made my way to Ourisman Chantilly Kia in the afternoon. I had originally spoken with Jeff Hoyt on the phone, but he was busy assisting other customers when I arrived at the dealership. He still took the time to introduce himself and to introduce Henry Hoffer who would be helping me out. I briefly described what I was looking for to Henry and within minutes we were on our way to check out a car on the lot and to take it for a test drive.Henry was extremely knowledgeable about the vehicle, the recommended services, intervals, fuels, etc, etc. This instilled some confidence in me that I was at the right place, because another Kia dealership I visited earlier in the day were essentially clueless in comparison. After a very good test drive, Henry and I began to work out a deal. He understood the situation I was in and was willing to work hard to make me happy. I feel he did just that. We came to an agreement on a deal, and that was that. Overall, the process that I was dreading turned into one of the most painless car buying experiences of my life. I'm still shocked at how easy and quick people who know what they're talking about, and know what they're doing can make the process. If ever in the market for another Kia after this one, I wouldn't have any reservations about returning to work with either Henry or Jeff.

kristiguidry

Jun 6, 2012

We went in to this dealership with a very specific vehicle type, price and financing plan. After a recent bankruptcy, our credit was NOT good. Hank (Henry) was AWESOME. He helped us get what we wanted, for an incredible price, and the financing department went to bat for us. I am still in shock that we were able to get what we did. We never had even a second of buyers remorse (which is totally normal after a large purchase like this). I know we got the best deal out there. No questions! Hank was patient, and very accommodating. We already plan on upgrading our mini-van in the next few years, and no doubt, we will go back!

phillips082007

Jun 4, 2012

I contacted this dealership on May 28th inquiring about a couple of vehicles and I immediately received an email with a detailed response pertaining to both vehicles. I did not intend to buy that day, but after speaking with Jeff Hoyt he convinced me to come into the dealership and I am so happy I did. Jeff is not only extremely personable, but also very professional and very knowledgeable. He assisted me throughout the entire buying experience. I could not have asked for a better person to help me with my purchase. I will definitely buy from him in the future and would be happy to recommend him to anyone I know who wants to buy a vehicle. Ourisman Chantilly Kia is very fortunate to have him on their time. Keep up the good work, Jeff! Mariah Phillips Proud owner of a 2012 Kia Forte!

bgeddes

Jun 3, 2012

Chris Bell, the sales manager, and Marcus Weaver, our salesman, were very friendly and helpful, answering all our questions and providing a warm welcome to the Kia family. Sylvia, the finance rep, quickly processed all of the paperwork for our laon.The Kia Forte seems to be a very nice car, and an excellent value with many included options not on competitors. I would recommend anyone interested in a Kia visit Ourisman-Chantilly.

Amylito

Jun 2, 2012

As their Business Model states it was a "hassle free" car purchase. I found two cars to choose from, on-line and called Chris late in the evening. He, Terrence, and Silvia stayed late into the evening and made my car shopping experience easy, friendly, and fun! This was my second KIA Soul purchase this year, from this dealership. The service guys are great too! They have always been courteous and prompt!

bpbbpb

May 31, 2012

Ben was a great help, always courteous and really worked around our schedule. He really helped make this purchase as easy as possible and would definitely recommend Chantilly Kia again. Thanks.

jgut1980

May 28, 2012

Today we purchased our second car (my car) from Ourisman Chantilly Kia (the first car was for my husband). So far our experiences has been great. Our salesmen were friendly, knowledgeable, and professional. In both instances they were willing to work with us to get us into the cars we wanted with the options we preferred. They definetly had to work for the sale, since in both instances we walked into the dealership not really knowing what we wanted, only a price limit in mind. My husband and I have purchased past vehicles from other dealers in this autopark and the service at Kia has been by far, the best. We have already taken advantage of the service department for an aftermarket installation of leather seating and navigation system for my husband's car and they did a great job. We definitely recommend Ourisman Chantilly Kia. Thanks guys, keep up the good work!

igagliano

May 27, 2012

This is a fantastic dealership that provided me and my dad with a great sales experience. Stevie Knapik was a great sales consultant and helped us pick the right car for me. She was also very professional and attentive to my needs. David Kim put my car mats in the car for me which was also extremely helpful. I also got help from the sales manager, Purcell Johnson who led me over to service where Adam was very helpful in making my service appointment. Overall, we had a great experience purchasing this car from the Ourisman Chantilly dealership and had outstanding customer service from everyone we worked with.

tsi617

May 25, 2012

Went in to test drive a Optima EX. They didn't have any in stock and I was going to leave. They showed me the SX. I was hesitant at first but after looking it over I decided to test drive it. I enjoyed it and decided to get my truck appraised. They appraised it, on the lower end of what I felt was fair trade value, but worked with me to get closer to fair value. I felt that the financing department was more then willing to work with me and understanding of what I wanted and how to get it so they wouldn't lose the sale. I was close to leaving twice however, once because the individual I had delt with was not in on the day I told him I would come in and after the fact they didnt have the car I came in for. In the end, they were a no hassle, up front, and manageable dealer. Chris Bell is by far the best individual I have delt with in the auto management community. He actually gave a crap about the satisfaction of the customer and not the dollar signs we represented to the dealer. That fact alone will make me drive the hour from Fredericksburg again if I want service or to purchase another Kia.

jakeviar

May 24, 2012

Great dealership and good people. The optima hybrid is the way to go. With excellent help by Ben breaking down the details and answering all questions while test driving and Sylvia offering the best deal financially for me. This car was a smart invesment and I proudly rep Kia on the road. Thank you much.

kah9021

May 21, 2012

The dealers were very professional with their approach and sale. They helped me find everything I was looking for at an affordable price. The business sales team did a great job handling all the paper work!

blanclan

May 21, 2012

We purchased a new Optima this past weekend from Ourisman Kia in Chantilly. We had previously been in several months ago looking at cars so asked for the salesman who helped us last time, Terrence Smith. Unfortunately, Terrence was with other customers. He introduced us to Marcus Dos Santos, who helped us. Terrence remembered us from before, which really impressed me since we didn't buy a car last time. Marcus was very helpful, friendly, and knowledgeable. Everyone who helped us was very nice and all seemed to genuinely enjoy working at Ourisman Kia. No one was pushy, they really wanted to help us find the perfect car. Although we purchased, we were interested in leasing info and Dorelba Estrada explained the difference between leasing and purchasing and was very helpful in steering us to the best option for us. We could not be happier with our experience at Ourisman Kia. If all dealerships and employees were like Ourisman, car dealers would have a much better reputation. Ourisman Kia and their employees should be the model for all other dealers to follow.

CoFoster

May 21, 2012

When I walked into Ourisman Chantilly Kia, I was interested in a compact SUV but was soon drawn to the appeal of the Optima. Jimmy Stanford was very friendly and patient in showing me the different models of each, and he carefully explained the various features and trade-offs between each model and trim level. He spent a good chunk of his day letting me test many different models of both the Sportage and Optima, and helped me to find the look and feel of a vehicle that I really wanted and that had all the features that were important to me. When I decided on an Optima with just the right color and all the features I wanted, Purcell Johnson did everything in his power to make sure he could give me a financing deal within my budget. Jimmy, Purcell, and the entire team at Ourisman worked together, and after hours, to ensure I was able to drive away in a special vehicle. Everyone was friendly and helpful during the entire process and I look forward to working with them again.

axlcampos2

May 16, 2012

Ben was great, attentive, helpful, conviced and super friendly. I never thought i was going to buy the car from Kia because i wanted to see other options so i told Ben about it but he did an oustanding job on convinced me by explaining all the benefits that i have with kia and answered all my question that i had. He was there for us step by step to make us feel confortable. I will definetely recommend him with my friends and family because he make feel more than welcome and very helpful. If i have that oportunity to give him a 100% i will give him 200% because he gave me the best customer service in my life. Good job Ben, honestly am not an easy person to conviced but you did a great job, keep it up Sir.

Lazy Hiker

May 12, 2012

Oursiman Chantilly Kia was the fourth Kia dealership that I visited in my search for a 2012 Kia Optima. I was pleasantly greeted by Jimmy Stanford who wasted no time in showing me what their dealership had to offer me. During my visit, I also dealt with Marcus Dos Santos and Chris Bell who were equally as professional and interested in what I had to say. This was NOT the case with the three previous dealerships that I visited. My experience with Oursiman Chantilly Kia was very positive, and I was very satisfied with the deal that I received on my new Optima.

thelillyfive

May 10, 2012

The staff was very friendly and offered the Kia Optima at a very good price. The dealership was clean and inviting and the customer service outstanding.

hjlamay

May 9, 2012

This letter is to personally thank our salesman, Ben Braunstein, for the customer service we recently received over the course of our vehicle purchase.My husband George and I were shopping around for a new car. We came late in the evening on Monday May 7th and Ben was beyond patient with us. He asked what we were looking for and we test drove both the Optima SX and EX and he was very thorough with his explanation of the benefits of both vehicles as well as the benefits to the KIA brand. Having previously owned Nissan and Chevrolet vehicles, we were blown away by both safety and style in both Optimas. We were clear with what we were looking for and Ben didnt waste our time. He was professional, courteous and respectful. We were in a time crunch to get back home to relieve our childcare provider and Ben made the most of our time. He even agreed to coming in the next day, Tuesday May 8th, on his day off, to accommodate our schedule so we could take a second look at the vehicles and discuss pricing options. We also looked around at other dearlerships and were seriously considering going with a Nissan Rogue. After Ben shared the high crash test and safety ratings as well as other performance benefits, we were sold on purchasing the KIA Optima EX/Turbo and just needed the price to be right. We drive a hard bargain and do not mess around. We knew what our trade in vehicle was worth as well as all other costs associated with the purchase and he diligently worked back and forth between his manager and us until we could come to an agreement on the numbers. We are enjoying the new car and wanted to ensure we took the time to thank Ben for his commitment and respect during the car buying process. Buying a car that our daughter will be safe in is a top priority and Ben ensured we were purchasing a vehicle that would provide us sound mind while on the road.We cannot speak highly enough of KIA so far and have shared our experience with friends on Facebook. We are confident that spreading the word will bring more business to your dealership through word of mouth.Thanks to Ben for making a painful process more enjoyable!Regards, Hillary & George LaMayPS- we are sending a copy of this letter directly to the dealership as well.

chriskanz

May 8, 2012

Ourisman Kia is awesome! I've bought 2 new Kia's from them. The first was '12 Soul the second a '12 Forte Koup. I was unhappy with my Soul so Marcus got me interested in some Forte's, after being very pleased with this car I was afraid I would not be able to afford the new payment. Marcus and Purcell did everything in their power to get the price to something I was comfortable with, they even gave me extra on my trade in so I could have the same monthly payment as with my old Soul! These guys are great, I would recomend them to everyone and they have made a customer for life!If you are in the market for a new Kia you have to go to Ourisman Chantilly.Also their service dept. is very helpful and friendly too.Make sure to ask for Marcus!!!

abooher33

May 6, 2012

After seeing the add online for a used Honda Accord I contacted the dealership and went to look at the car. As soon as I arrived I was greeted by Terrence who promptly got me the keys and showed me the car. He was professional and friendly along with being knowledgeable. He even showed me the engine with me having to ask (being a female I have had a few bad experiences asking to see the engine). Overall I was completely satisfied with the service and car from Ourisman Chantilly.

karimaminzay

May 4, 2012

An absolutely amazing dealership. As soon as I walked in, I felt very welcomed, and it seemed like the sales people knew exactly what I was looking for. After troubling Marcus many times, I finally made a decision on the Kia Optima. i know for a fact I will continue doing business with this dealership.

TarynClark

May 2, 2012

Well I went into this dealership looking for one car in particular and drove 3 different cars. I would have to say that is good sales since I left with a 2 door koup and wanted a 4 door sedan or SUV. I always said I would not get a 2 door car but here I am with one for the next million years. Patrick was great very patient with my craziness and my mom as well. He answered all questions I had and I woul tell anyone looking for a Kia to go there and see him. Chris of course was great because he bought Pizza lol. He also was very helpful and fun to interact with. Altman was extremely professional and very helpful with explain each detail down to drawing them out for me.... He also got me the warranty that last 10 years bumper to bumper for the same payment I wanted to be around....So far I like the car and I am starting to love it just trying to get used to sitting on the ground. The color though is my favortie.....The only thing bad I can say about this dealership was the price I looked up different dealerships and feel that I should have gotten a bit of a better deal for the new car since the listing online are lower and the interest rate I got was high when my buddy has a kia and got 1.9% and I got 5.9% ....No matter what I will definetly go back there I will just be ready for them....

timex290

May 1, 2012

As soon as I set foot at ourisman Kia I knew I had came to the right place. The Dealership had an array of cars and options on display which had the KIA with it all. As soon as I walked in the door I was greeted by the sales manager Christopher Bell "Chris " Who is a awesome and approachable gentleman, who shook my hand and introduced me to a one of the most honest, calm and nicest salesman I have ever met by the name of David Kim. David took the time to show me all the KIA Optima had to offer and took the test drive that had me Sold. I brought a trade in that Chris worked with me on and gave me an awesome offer I couldnt refuse and showed me the respect and courtesy and professionalism that made my experience wonderful. To wrap up my experience Chris and David introduced me to another awesome person of the Ourisman KIA family the Finance manager Shannie Hickok. Shannie laid it all out for me with the numbers and the paper work, gave the options for my KIA to protect it for the long road ahead. Shannie gave me the financial tools and options to purchase my new KIA in such a stress free manner and answered my array of questions with patience and consideration and gave me the piece of mind that put me at ease. I couldnt be happier with Ourisman KIA. The Staff that I dealt with where top notch and Great people, and I am happy to say that I purchased a vehicle at ourisman KIA. I recommend this Dealership to anyone who wants one of the best Vehicles on the market that offer exceptional value and options. I recommend this dealer to anyone who wants to be treated with Respect, kindness and professionalism.

LG123

May 1, 2012

Dealing with Jeff Hoyt, I felt more like I was dealing with customer service than sales. This is a very good thing. After initially sending a late night email about the car I was interested in, I got a quick response the next morning. Unfortunately, that same morning was the beginning of a few days of chaos at work, and it took me a couple of days to get back to Jeff. During that time, I received a couple of friendly, non-pressuring follow up emails - not ten disruptive phone calls a day like some other dealers I dealt with. When I finally did try to call Jeff back, he was gone for the day - whichwas totally fair, given that it was 9:00 at night - but Chris Bell insisted that I text him. Given how late it was, I wasn't thrilled about disturbing Jeff, but I emphasized in my text that he could call me at his convenience - tomorrow would be fine. My phone rang about 5 minutes later. He answered my questions and even pulled up some information for me from home. The next day when I went to see him and test drive the car, he had it pulled up to the front and ready for me to go. I got lost on the way, so I didn't get there until about 1:00, and I mentioned that I had another appointment nearby at 2:00. Jeff was VERY respectful of my time and made sure I got my trade-in appraised, got my test drive done, and did a quick numbers chat with me before getting me out the door on time.We didn't get far enough into the negotiation process for me to comment on price. This was no fault of Jeff's. I simply decided on another car. However, from the time I did spend with him, I feel like the restof the process would have been as easy and hassle-free.

Melanie J Jackson

Apr 30, 2012

Ryan Car was knowledgeable, accommodating and polite at all times, nothing was too much trouble to do. He is responsive and sensitive to his customer's needs and I would recommend that he able to undertake a much greater role within the dealership. He understands what it takes to complete a deal with the minimum of frustration on behalf of the customer.Billy Brown has been extremely helpful on the four occasions I have dealt with him and I would return to his Showroom any time and seek his assistance, he too has patience and awareness of his customers.

GOwens

Apr 29, 2012

Our experience purchasing our car from Chantilly Kia was a relaxed, upbeat and hassle free event. We were impressed with the upbeat atmosphere and customer oriented service. Our salesman, Ryan Carr, was knowledgeable, attentive and friendly. The sales manager, Chris Bell, was instrumental in our purchase. His experience and determination made the whole process of negotiation, financing and delivery of the vehicle a smooth and worry-free sale. Chris Bell and his team are truly a valuable asset to the Ourisman Chantilly Kia. Thank you.

rankind15

Apr 27, 2012

Terrence was friendly, extremely knowledgeable on the product line, and helped us review several vehicles. The staff was also very friendly, they were not demanding, and obviously value customer service far more than your typical car dealership. Overall it was a great buying experience.

steveb2146

Apr 26, 2012

My wife and I visited the Ourisman Chantilly Toyota on 22 April 2012, to look at mini-vans. We requested to work with Mr. Jeff Cover as we usually do, and in the process of looking at mini-vans, Jeff asked if we had considered Kia vehicles of this type, such as the Sedona. We hadn't up 'til that point, but decided to go over and see some. After driving one of the available vehicles, we decided to purchase a used Sedona, and were introduced to Mr. Chris Bell. To sum up the visit, Jeff and Chris took excellent care of us, and the entire process was professional, efficient, and friendly. This was our 5th vehicle purchase through Ourisman, and we now know that KIA is also an option for cars when we need to make a purchase. I think that makes us part of the Ourisman family! I want to particularly single out Chris Bell, for his friendliness, his personable demeanor, and his outgoing personality. At no time did we feel pressured, as a matter of fact everybody went out of their way to make us comfortable.We'll be back in the future for more vehicles, and we have no problem recommending both the Toyota and KIA dealerships.Thank you,Steve Blackburn

lp2012

Apr 25, 2012

Please be very cautious when visiting this dealership. During the selling/buying process everyone is very nice to you, and will do "everything they can to get you the best deal in town". Everything changes though once you are in the finance office. Very few places nowadays treat you as disrespect as Ourisman Kia does. I thought I was in good hands because it was the General Manager who had worked with me in getting a "great deal". Come to find out I was better off just having dealt with a Sales Manager instead of the GM. You would think that the GM is the one that sets the example for everyone to follow but in this case, you are treated better by the employees than the GM.Billy told me he had spoken to Kia and we were set on a loan with terms that we both agreed to. I signed all the papers and contract needed, only to find out 3 days that Mr. Brown had never spoken to the bank prior to offering the loan with the terms we had discussed. Mr. Brown had all the information needed from me and knew ahead of time that the bank might not agree with the loan he offered but he still went ahead and made me believe that everything was great when it really wasn't.When speaking to Mr. Brown over the phone and through email you are treated just as disrespectful as you are in person. He writes in his email in ALL CAPS, which is very rude and only wants to make you believe that everything he did was with "good intentions". Please do not deal with him if you happen to visit this dealership. Perhaps I was treated disrespectfully and deceived because I am a young female but that is no excuse for this type of customer service from the GENERAL MANAGER.

WeePly34

Apr 23, 2012

We originally stopped by on Saturday for our scheduled oil change on our '07 Kia Rondo (55k miles and still running like a champ) While there we decided to test drive a '12 Kia Sportage. And subsequently traded the Rondo and another car for it.Henry was AWESOME! Answered all our questions with ease. Was able to show us the car on the lot with all the features we needed. He even let us take the car overnight for a test drive, to get a true feel for the vehicle! Everyone there is great. From the service department (thank you Sean, You Da Man!) to the sales team (Henry), and the finance department (Silvia) Couldn't have asked for a better experience, except maybe a little more for our trade, but the market is what the market is.

jv911

Apr 21, 2012

Me and my wife were just hopping from dealer to dealer Saturday 21 April looking for her ideal car which is a Subaru Forester.We somehow stumbled at Ourisman Kia dealerand saw the car that my wife wanted and it's the only car they have which by the way is beautiful.So we went inside and was approached right away by a Sales manager who is Chris Bell.He is such a friendly and has a very pleasing personality.Also before i forget to mention the other guy who is Henry Hoffer who is also very pleasant to bothof us.I thank both of them for a very smooth car buying experience that i would saynone of the other car dealers can compare.Regards,Mr. and Mrs. Valdez

tlwaltz

Apr 21, 2012

John Colville: John was the first person I spoke to when I called in to ask questions about vehicles listed on the Ourisman Chantilly website. John was friendly, patient and very knowledgeable about the KIA Sorento SX I was looking at. He was able to answer all of my questions over the phone and let me know what was available in inventory.Later in the week when I made it up to the dealership John was with a customer at the time I arrived, so Henry Hoffer ended up helping me out. However John also stepped in to help once he was free. John and Henry worked very well together and did a spectacular job making sure that all of my questions were answered and I was taken care of while purchasing my vehicle.Henry Hoffer: Since John Colville was tied up with a customer at the time I arrived the dealership Henry stepped in to help. He was able to set me up for a test drive and answer all of my questions about the KIA Sorento SX, pricing and the purchasing process. He was patient with me as I thought things through and was extremely friendly as I made some important decisions about what I wanted to do with my potential trade-in, what color vehicle I wanted and what option packages were right for me. It was a pleasure working with him and at no time did I feel rushed, pressured or uncomfortable. It was by far the best car buying experience I have had. In the past I have had a few negative car buying experiences (even with KIA) and Henry's straight forward attitude and honesty was a breath of fresh air. I would certainly consider working with him again in the future.Altman Tsang: Altman was extremely pleasant to work with and by far the most patient finance person I have ever worked with in the auto purchasing industry. Due to several very negative past experiences I have always been extremely untrusting of finance managers at dealerships. Altman quickly established himself as someone I could trust and was willing to take the time to explain everything to me and answer every question I had no matter how trivial my concern. He was a real pleasure to work with and explained everything to me at each step in the process. Again, I never felt pressured and was able to make my way through the process at my own pace. Altman was extremely professional, accommodating and easy to work with.From start to finish my experience at Ourisman KIA was a pleasant one. This certainly is not what I expected and something I will remember in recommending the dealership to friends and when I need to make my next car purchase. This certainly ranks as the best overall experience I have had at a dealership. Thanks again for the stellar team and exceptional service.

marych816

Apr 20, 2012

I had the misfortune of dealing with Chris Bell and my experience was horrific. He does not know what customer service is and does not know how to speak to people with respect. Chris, believes that because he is a "Sales Manager" he has the power to be disrespectful, arrogant, and talk to people in a very degrading way. Please, if you have to purchase a vehicle from this dealership, which I wouldn't recommend either, please stay away from Chris. Ask to deal with a different Sales Manager. Chris needs a whole lot of training on customer service and a lot of help developing his people skills. No Sales Manager tells their customer that he "is the in the business of selling cars no matter what." It is quiet scary to deal with him, you know you cannot trust him and he will do whatever he can to sell a car, even if that means threatening you verbally and making you feel worthless as a customer.

Theodore.feller

Apr 17, 2012

From the first time we spoke on the phone through the purchase and a follow up days later Henry seemed to keep customer service in the forefront of all his words and actions. As with most buyers, price was important to me. Henry was sure to make me aware of any changes in fees or prices depending on availability and options. When presented with an increased price over a prior conversation he was more than willing to throw in extra "goodies" to help soften the price increase. For me, the most important takeaway I have about Henry, and to be honest every person I came in contact with at the dealership, both during and more importantly after the sale, was there friendliness and constant focus on my satisfaction. I purchased a new car from another dealership about 10 months ago and I can tell the difference between courtesy to make the sale and genuine caring about customer satisfaction. The first one forgot about me the second I signed the papers. This dealership has not.

jessabelle

Apr 17, 2012

I had such an awesome experience here. I had already test drove the Optima at another dealership and totally had my heart set on this car but I was looking for a dealership with a with a better selection and I found it at Ourisman Kia in Chantilly. I was immediately greeted by Marcus Dos Santos who is friendly, energetic and eager to help...not just trying to make the sale. The dealership itself is clean and comfortable. Free donuts are always a good thing but Marcus even offered to order in if we were hungry. I was here with my dad who had purchased/leased 2 other cars within the last 4 months and he said that this dealership was a better experience than the last two he had been to. I was thrilled I had found such a fantastic car with everything i wanted for a great price. i even got double the amount for my trade in than was offered at another dealership. Unfortunately for me I arrived home only to find that I had left some important documents at the dealership and Marcus found them and FedEx overnighted them to me for Saturday delivery. Ourisman Kia in Chantilly sets the bar for what customer service should be when buying a car.

tonyspin

Apr 15, 2012

Very attentive and non-agressive salesperson, however it took a while to get to a reasonable price. While the price here was higher than elsewhere, I was much happier with the service received at this dealership.

jndweber

Apr 14, 2012

I looked in MD and VA and ended up at Ourisman in Chantilly. Not the most convenient with respect to where I live but I bought from them because they knew their stuff and didn't have an additional $xxx added to the price every time I turned around. They also had a very good selection which made the process much easier .

daehan71

Apr 13, 2012

I will strongly recommand Mr. Purcell Johnson & Ryan Carr to my friends.If anyone wants to buy KIA, this is the BEST place to check out!

slstuart

Apr 12, 2012

I went to Ourisman Chantilly KIA after looking at 2 other KIA dealerships. I started with internet sales and when I arrived Mr. Henry Hoffer assisted me with my test drive. He explained everything about the 2012 KIA Sorento (every button, knob, engine, etc.). After the test drive I made the decision to purchase my new vehicle there. I knew if I had any trouble whatsoever that Henry "Hank" would be there to help me. He even arranged for one of the employees to follow me home with my old vehicle since I didn't trade it in. Several days after my purchase I realized that I didn't get the cargo cover which was listed on the sticker. I called Henry and he said to stop in and he will put it in for me. I stopped today, he installed the cargo cover and got my car washed. I know I made the right decision with Ourisman Chantilly KIA and especially with Mr. Henry Hoffer.Susan Stuart

Craig1234

Apr 10, 2012

Outstanding purchase experience from beginning to end. Requested a quote for a Sportage via the Internet and received a response from Deborah within 30 minutes. I then had a few questions into exactly what the price quote entailed and she promptly responded, in addition to providing quotes to several other vehicles. On arrival at the dealership my daughter (co-purchaser) and I were greeted by Marcus and subsequently introduced to Deborah. We discussed the various cars for which I was quoted, and then Marcus took over the sales component and eagerly showed us the cars and options available. Following a test drive we settled on a vehicle. Price negotiations with Purcell went quickly and professionally, and following agreement on a trade in value we agreed a deal and signed a contract. Financing with Silvia went quite smooth as well. Entire process took approximately three hours which is pretty fast compared to past experiences. The entire staff was professional and very pleasant. We were quite pleased with the outcome and overall experience.

gallstar

Apr 9, 2012

Marcus was a tremendous help. He called me right away when there was a car he thought I'd like to take a look at. Even though it was not the car I purchased, Marcus wasn't pushy or misleading in anyway. Since I purchased my 2012 Soul, he has gone above and beyond what I would expect from a salesman.

KStreets

Apr 5, 2012

I would like to say that this is the friendliest dealership that I have dealt with. From the first call I made inquiring about a vehicle to the signing of the sales papers, I was amazed by how considerate this team was. This group not only helped me in finding my car but also took the time to build a relationship with their client. I was a former VW owner who had nothing but bad experiences from the dealership/service personnel; Chantilly Kia has changed my car dealership views. I personally would like to thank Marcus Weaver for his friendliness and helpfulness prior to my purchase, Ryan Carr for the time he took in telling me about each vehicle I was interested and helping me find my Rio that I love, Altman Tsang for helping me with the immense amount of paperwork, and Purcell Johnson for taking his time checking in on me during the sales process. You guys rock!

DividesBy_Zero

Apr 5, 2012

I was recently in an accident and didn't know if my car would be fixable or if it would be considered a total loss. I had been interested in the Kia Soul for a while, so after reading some reviews, I went to this dealership to get some ideas in case I had to get a new car.When I showed up, Brian followed me around the lot until he could catch up and talk to me. He was friendly enough. I took a Soul on a test drive and he was able to answer my questions. I went in the showroom, which is pretty nice. They have a large selection too. I got a brief tour and they offer some nice perks to the people who do buy from them.I stated up front that I wouldn't be able to make a decision that day because I was waiting to find out what was going on with my car. Throughout the roughly 2 hours I was there, I restated that fact many times. We talked price a little bit and I think they were accommodating with the fact that I couldn't make a decision until I knew what was going on with my car.I agreed to meet with their financing person to see what payments would be like under different scenarios (no money down, trade in my fixed car, put some insurance money down if my car doesn't get fixed). We ended up going over 2 scenarios. The first was four or five years with no money down. The second was four or five years with $4000 down.The four year loan was too much for both scenarios, so I was looking at the five year loans. After the financing person left the office, their sales manager, Purcell Johnson, came in. He immediately discarded the option with $4000 down because I didn't have my car with me. He pointed to the no money down option and asked which payment plan I wanted. I told him that if I were to get something, I wouldn't be paying that much because I'd either have a trade-in or insurance money. He didn't care. He kept asking which one I was going to go with and how much I could put down right then and there. Apparently he decided I was buying a car that day, regardless of what I had said earlier. I kept explaining that I couldn't make a decision that day because: 1) I didn't know what was going on with my car and 2) I didn't want monthly payments that high.He offered to lower my monthly payments if I went online and gave their dealership a positive review and in 3 days, rate them a 10 when J.D. Power calls me asking about my experience. At this point, I was completely fed up with him trying to force me into buying a car. I told him that I only came for information and wasn't going to buy. I was mad enough that I ended up raising my voice, but he only backed off and became apologetic when I said my accident had been the night before.What difference does it make if my accident was a day ago or a year ago? If I explicitly state several times that I'm not making a decision that day and he keeps pressuring me into buying a car because he wants an end-of-the-month sale, he doesn't deserve any of my money. The bribe makes me suspicious of the honesty in all these other reviews that praise this dealership.I'm still interested in getting a Kia, but I'm never returning to this dealership. Someone else will get my business.

tdibartolo

Apr 5, 2012

We arrived at the dealership pretty late for an appointment with Jeff Hoyt and Henry met us in the parking lot. He immediately showed us a vehicle while he went to find Jeff. Both sales associates returned in a few minutes and Jeff told us he was busy with another customer and asked if it would be ok for Henry to show us a few vehicles while he finished up with his other customer. Henry was very friendly and honest about the vehicles we looked at and made sure we drove every one that we were even remotely interested in. He compared the features of the Optima hybrid with the standard Optima and let us put one of each through the paces, urging us to really get a feel for each of them. We were pretty certain we wanted the hybrid but mentioned we had originally been interested in an SUV. Henry immediately took us to look at what Kia had to offer and after a few minutes we were certain that the Optima hybrid was the car we wanted. In a few short minutes he and Jeff had worked up pricing that we liked and soon afterwards we were signing the paperwork. Henry was truly a pleasure to work with and is I would definitely recommend both Henry and Jeff to anyone looking to buy a Kia.

ktm25267

Apr 4, 2012

Brian Affricano and Purcell Johnson were the reason I left with a new car. I was "casually" but seriously looking for a car knowing I needed to make a trade. I was not sold on getting a new car let alone a hybrid. Brian made the process really easy. He was friendly, answered all of my questions and my husbands about the product. He was incredibly helpful and didn't get upset or defensive at all even when we gave him a really hard time. The same with Purcell. When we got to the financing portion of the experience we really gave Purcell a hard time. He was always calm, not defensive and willing to make the deal work. Not everyone was as great as the 2 of them. I have already referred several coworkers to both of them and hope they stop by to see Brian and Purcell.

truck10

Apr 3, 2012

I just wanted to say finally a dealership experience with a friendly and professional team. I have bought my last 2 cars from Carmax for the simple fact my past experiences with dealerships have been nothing but drawn out, frustrating and exhausting to say the lease. My recent purchase through Ourisman Chantilly Kia with the help of Chris Bell and Marcus Weaver was a great experience. I would definitely recommend this location and this sales team for your next purchase.

katycooke73

Apr 3, 2012

We had a fantastic experience purchasing our brand new Kia Sorento. Edwin Madrid was great to work with. He was expecting us when we arrived and had the vehicle all ready to look at. He was attentive and friendly as was everyone we met with. He worked hard to get us a great deal. We love our new Kia!

Nikki C

Apr 1, 2012

The first time I went to the dealership I was just searching for a used car in my price range. At the time, I was looking for a car to replace my 2007 Nissan Versa that was totaled after a robbery in my neighborhood. After all the struggles we had to go through with the guys insurance and the collision place both my family and I were overwhelmed with finding another car for me. We started our search in Chantilly Auto Park and right away was treated like dirt at Nissan of Chantilly which made the beginning of our search difficult. We moved on and went to Kia next door. I know three coworkers who own a Kia and really love their cars so I thought I would just see what they offered. This was our first time visiting this dealership and I was beyond surprised at how well we were treated. The sales person at the time was Marcus and he listened to what I wanted and I was thrilled they had cars that I could afford. Unfortunately, we didn't have the money so we couldn't buy a car at the time, but I was happy with what they had to offer and the respect we got from every single person there. Everyone had a smile on their face and always said hi. When we finally got our check I told my family I wanted to go back to Kia and see what they had for us this time. I was happy with how they treated us out of all the other dealerships we saw in the past couple of week which was a lot so I felt comfortable trying them out again. I spoke to Purcell and he introduced us to Terrence. After looking at the car we took it for a ride and was surprised by how well the car drove and everything it came with. Terrence answered all of my questions and more. He did a great job describing it and didn't have to look at a sheet to tell me what the car had to offer. I appreciated how everyone wasn't pushy and helped me in a non stressful way so I could buy the car I wanted. I owe a huge thanks to Emmad one of the business managers in finance for helping me step by step on pricing. This was my first time ever buying and owning my own car and boy did he help me understand everything.I owe a huge thank you to everyone that helped me through what I thought was going to be a very difficult situation. My family usually goes to Brown's Nissan in Fairfax, but after the way we were treated at Ourisman Kia of Chantilly we may change that. I am a proud owner of a 2012 Kia Forte Sedan and couldn't be happier. My family will defiantly be using Kia in the future.

Diana0820

Mar 28, 2012

I went to Ourisman after selecting a vehicle online with Deborah Adams Lily who was also awesome to work with. I ended up buying a 2012 Sorento with more options on it than my Mercedes GLK had and for a lot less money! The deal was amazing! Patrick was an awesome sales guy - very low pressure to buy and he knows his product very well. During the test drive he explained a lot of the features with me - which I didn't experience at either of the 2 dealers I had bought from previously (Mercedes and Nissan). Today I went back in to drop off my spare key, etc. and the service dept. was able to take the vehicle same day for a couple of extra treatments that I received with the financing AND they removed my roof rack from my Mercedes for me. Everyone at Ourisman is very eager to help and so far I would highly recommend this dealer and Patrick.

sendy0522

Mar 27, 2012

I had met with Brian Africano days before i went in to buy my new Sorento.Brian was the first Person who came up to me and was willing to help and answer any questions i had. we ended up setting an appointment with brian for few days later. when we got there Brian had everything ready to go. he even had a Sorento waiting for us to test drive.thanks to Brian and Purcell we ended up buying a Sorento that day. I would recomend Brian to any one interested in buying a new car i have boughten new cars before but by far Brian is one of the better sales person that i have ever delt with.

duckworth28

Mar 25, 2012

We bought a Kia Soul from Ourisman Chantilly and we love everything about it. Jeff Hoyt was a over all pleasure to work with and we would recommend him to anyone

JM7033

Mar 25, 2012

Ouirsman already had a good reputation with me when I looked at a Highlander years ago, and even though I went with an RX instead, I had a good experience. This time I was comparing a Toyota Venza with a Kia Sorento, and both places were Ouirsman and I was treated well by both places. Both were happy to have me test the cars as often as I wanted to confirm which vehicle provided what I wanted the most which was - balanced ride quality - good handling but not an over firm ride. It was close but the Sorento won, and that started a good experience with the Kia dealer team. I've been driving an Acura or Lexus since 2000 and both have good service, but wanted to try something simpler and more value oriented. I think the Kia folks offer this. And, while not matching Lexus on every vehicle feature, the price is not matched either (e.g., no automatic opening lift gate, or automatic tilt and telescoping steering wheel - they'e both manually operated on the Sorento, and that's OK, but on the SX trim-level you do get driver seat memory, and driver seat heating and cooling - A sort of luxury where it matters most approach on the high-end models, otherwise they try to keep unnecessary cost down. This approach carries over to the staff. They have a bunch of (mostly young) folks, hustling very hard to make everything work seamlessly and they do a pretty good job, no pretenses. Examples: being able to share the take-out lunch with the staff while you're waiting for the car prep and paper work is a great idea. Sales rep, Terrence, gets the old stickers off the car so I can get the replacements I need; my phone was paired with Bluetooth and address book loaded into the vehicle in about 3 minutes; Terrence knew from discussion that the wife and I sometimes grab the wrong key fob on our push to start cars so we added colored covers, so he made sure I had a new colored cover for my Sorento key fob. Everything moved along smoothly, and predictably and I received a fair purchase price, and good trade-in value. If the Lexus sales set is dress chinos and ties, and the Kia folks are blue jeans and polo shirts with a little more hustle, we'll that's OK too, I received a good value and had good experience.

boriqua

Mar 25, 2012

Went to the dealer looking for a car for my 16 year old son. Terrence was the BEST! Let me run the show and see what I wanted, how I wanted, and at my pace. I even went to the Scion/Toyota dealer. I ended up with a car that wasn't even on my to-see list! I was pleased with the process and Chris was pleasant to deal with. I would recommend them to anyone. I hate pushy salespeople anyone who tries to sell me anything I don't want - they definitely didn't do that - I would have left immediately. Great job Terrance! We will be back soon when my other son needs a car!

doodledad

Mar 12, 2012

We responded to a Soul listing on their website and went to see and drive the advertised car. It was in stock and taking it for a drive was a smooth process. It had a price on a sale sticker in the window that was different than the internet price, but it didn't concern us at the time. We negotiated to buy the car and they noted that it had two items added by the dealer, each with an MSRP of $395. Fortunately, we had printed out the ad and they had confirmed that the VINs matched. They tried to price in the dealer add-ons but we held firm to the advertised price. After their initial attempt at the higher price they seemed to recognize that they had to accept the advertised price and then did so without complaint. The only reason they didn't get all "5s" in the rating was due to their attempt to change the price from what had been advertised. David, the salesman, was very knowledgeable about the car's features and we tested his knowledge due to having done considerable research about the vehicle before going to the dealership. All in all a fine process and we left in good time with the new car.

Nicole2400

Mar 12, 2012

I recently purchased at 2012 Kia Sorento. I love my new vehicle! Everyone at this dealership treated me with excellent customer service. My sales person, David Kim went above and beyond my expectations, I didnt feel the normal pushy personality that I usually receive from car salesmen. He was very friendly and patient. After the sale of the vehicle was finalized, he then took the time to go through all the features of the vehicle with me again, showing me what each button inside the vehicle did and even helped me set up my bluetooth rather than just being happy the sale was done and sending me on my way. When I returned to the dealership two days after the sale of my vehicle, everyone remembered me by name and was still very friendly. Some places you go, once the sale is done, the level of customer service goes down but this was not the case here. The process of buying the car went rather smoothly and a lot faster than in the past when I had to sit at the dealership for hours trying to finalize everything. Purcell Johnson, the Manager on duty, helped push the process along to make sure I wasnt there for a long time since I did have my two small children with me, they even ordered pizza for the kids to eat since it was around dinner time. Silvia Aviles, the finance person I was dealing with was extremely proffessional and helpful as well. I came in with a pre approval from my bank but she did everything she could to make sure I was getting the best possible interest rate and made sure my payment was going to be where I wanted it to be. My kids were were a little restless by the time we met with her and were bickering constantly with each other and she stayed patient through it all. I had to return to the dealership two days later since there was a piece of metal in my tire (i must have ran over or something) and it was leaking and Carlos Castro, from the customer service department was so helpful and professional as well.I am very pleased with the level of customer service I have received from everyone in this dealership.

hanky

Mar 12, 2012

Just bought a new 2012 Kia Optima EX and had a great overall experience at this dealership from start to finish. Henry was exceptionally professional and very knowledgeable of the Optima. All of the sales people were extremely polite and greeted me every time they walked by me. Negotiations went well and were fair and Daniel was outstanding in his explanations of how everything in the car works. I would definitely buy another Kia from this dealership in the future!

CadiGti

Mar 11, 2012

Overall I am very impressed with Ourisman Kia after one week of ownership. I had owned and driven a Lexus LS430 and a late model Acura RL prior. I have all of my cars serviced exclusively at the dealerships. I have been very accustomed to outstanding service from the Lexus and Acura ownership experiences. I needed a much more fuel efficient vehicle and was set to buy a VW TDi Diesel. I was so turned off by the VW dealer. At the same time, by happenstance, I was walking out of my gym and there was brand new Kia Optima SX parked right by the door. I was really taken by how good the car looked. I did some on-line research and then visited Ourisman. I met Ryan Carr who is a genuinely polite, professional, enthusiastic, and very knowledgeable sales professional. Ryan was very patient with me as I drove different levels of the Optima over a 2 day period. He was very thorough in explaining the features and benefits of each trim level.Purcell Johnson (sales mgr) then got involved as we negotiated price. Purcell was very good to deal with as we came to an agreement on price. I felt I was offered a very fair and very good deal. As I was waiting for the car to get its' final prep, Billy Brown (Gen Mgr) came over to me and offered me a hot lunch.....what a nice and unexpected pleasure......The last time I had a complimentary meal at a car dealership was at Lund Cadillac in Scottsdale!Ryan introduced me to Sean Neff (Service) (ala Lexus). Sean explained the maintenance schedule to me and answered my many questions on servicing my new car.I also dealt with Silvia Aviles who handled my registration (they put actual plates on the car) and financing. I am 50 years old, have purchased many new cars over the years. Something happened in this dealership that has never happened to me before.........I had several sales people walk up to me after I purchased my Kia.....they shook my hands and congratulated me on my purchase........I was very humbled by this..........this really substantiated the earnest teamwork and employee/team member customer commitment to me.Ourisman Kia has a very young, professional, enthusiastic, and genuine customer caring team. What a pleasure to deal with!Thanks!

SStrutt

Mar 7, 2012

We recently bought our 2012 Sorento from Henry. We dealt with the internet sales rep during the week, drove two hours to the dealership on Friday night after work, and when we got there Henry had our car sitting out front clean and ready for us. Even our paperwork had been prepared before we arrived. All around a great experience.

cgarzon06

Mar 5, 2012

I recently bought my car from Ourisman Chantilly Kia. I couldn't be any happier with the service, knowledge and friendliness that I received from there. I initially didn't have the Kia Rio on my list of cars that I wanted to look at. I met Henry and talked to him about what I was looking for in my next car and the budget that I was trying to stay in. He brought up two different models that he thought I would like. He was very knowledgable about both the cars he had brought out and really explained the features very well in both of them. He really helped me out in pricing out my options and making sure I knew what was going on at all times. I absolutely fell in love with the car, and was really glad Henry took the time to help me make a decision with absolutely no pressure at all. After talking to Henry, I told him I would go home and sleep on it. Saturday morning came around, I went to the dealership that day with my dad and Henry took the time again to go through all the features with him and explaining all the options and features of the car. We finally decided to go ahead and get the car. Henry was fast and efficient through out the whole process. He made sure we were comfortable and well taken care of. Him and his teammate, even provided us lunch to make sure we didn't get hungry while waiting for the finance person to start our financial process of the sale. When we were done with all the paperwork, the car was cleaned and had a full tank of gas ready to go! Henry also took the time to setup my phone so that I would drive away with everything already setup! I always dreaded car shopping, and the pressure that came with the salesmen trying to sell me things I didn't need. Henry and the Kia staff definitely changed my mind about car shopping, he never pressured me or suggested anything that I didn't need. I will definitely suggest Ourisman Chantilly Kia to anyone that is looking at buying either a new or used car. The customer service was amazing and made car shopping very easy and quick. Ask for Henry!

heuybyum

Mar 5, 2012

David Kim, my salesman, was very understanding and tried very hard to get me the best deal as possible. Definitely will recommend David and also the dealer as a whole.

Lakatz

Mar 3, 2012

We were very pleased with Ourisman Kia, especially our salesman Henry (Hank). He was very nice, not at all pushy. He was very knowledgeable about the cars and helped us weigh the pros and cons of our vehicle choices. He even stayed two hours later than he was supposed to, to help us finish out our sale. I was also impressed that Hank was willing to do the paperwork in the children's play area, because we had our three children in tow. Great experience!

momtojozs

Mar 3, 2012

Inch I initially there for service on my old car. Service got sales to speak with me. Salesman, Henry was very pleasant and not pushy, which I hate. When I came back to test drive everyone was very pleasant and helpful again. Went back later that week, asked for Henry and made the deal. Of course I wanted a lower price, but don't we all, I do not think I got a bad price. Features, extras and protection plans were great, Financing was great, Check ups with me from dealer after purchase have been impressive. Yes I would recommend Ourisman and Henry Hoffer.

tmfritz

Feb 29, 2012

Purcell Johnson handed me over to Altman Tsang who helped prepare me and my new 2012 Kia Forte Koup SX. They took care of me and made sure I was satisfied with every aspect of the purchase. The worked VERY hard with the finance team to get me a deal I would be comfortable with for the EXACT make, model, trim, and options I wanted. I will MOST certainly be buying another vehicle from Ourisman!

bearrobert

Feb 29, 2012

I choose this dealership because of my dealings with employee Altman,Prucell and Silvia (silvia works in the in the office). They were all very professional, knowledgable and attentive. It was a pleasure working with them, they went above and beyond the call of duty to make sure all questions were answered and to make sure our experience was a good one. I would recommend this dealship and these 3 individuals to anyone, and I recommend them as Employees of the month. I recommend this dealship as "Dealership of the month/year."Barrett Cainbearrobert2me.com

bugomatic

Feb 27, 2012

This system only allows you to choose Yes or No to Recommend this Dealership and I would select Maybe. Since my experience is mixed.We are in the market for finding a compact to mid size car with as high gas mileage as possible. The Soul is one we are considering.I have visited this dealership 3 times. Every single time I have been treated very well. My questions always answered. The first time I just wanted to see a Kia Soul and sit in it, to see if this vehicle was worth considering. The salesmen (don't know the name) did just what I wanted and didn't push to do more. Told me about the features, let me sit in it and that was it. My second visit with my husband was so he could sit in the car as well. This time we spoke with John and again we were treated as we wanted. No push for sales just answered our questions. He did take a look at our truck that we would be selling and he did say that Kia was good on trade ins compared to years ago when dealerships were so poor on trade ins. Said they were similar to Carmax.My husband then requested an online quote with Jeff Hoyt and we had since dealt with him. He sent a quote just basic factory pricing, then kept sending us the various promotions. They even had one in that was what we were looking at buying.We were out this weekend and on our way home I called Jeff to find out if we could test drive the Soul. He was great checked to see if they had the one we were interested in called back to let us know he had it ready.When we got there we met with Jeff he was great. Got us setup to test drive, answered questions even said his Dad bought the Soul and he had driven it a few times. We test drove the Soul and I was pretty impressed. It handled fairly well, had some pep, had a great turning radius, and the inside extras on the Soul ! are pretty awesome. The backup screen is really cool. Overall we are giving this car serious consideration. And we still are.They took our Truck to check it out. This surprisingly didn't take long and we even had a nice conversation with the Kia Valet there. Not to mention we sat in all the cars in the sales room. Everyone was friendly.Then sadly things took a downward turn.Jeff came and got us and said the manager was coming to go over the numbers. Purcell Johnson was a very friendly manager. Obviously keeps cusotmer service a top proiority. Sadly his pricing was horrible.He came to us offering pretty much sticker price and seriously undervalue on our truck. Our truck is a very low mileage, sellable truck. I probably wouldn't have been as disappointed but they had bragged at being good on trades. So I was insulted. And I expressed this strongly without being rude that this was horrible offer. Purcell then left came back a little bit later and took about $1000 off the sticker price and offered $2000 more on the truck. This did bring the trade in value that was listed in blue book and I had expected this amount to be the first offer. So I was annoyed. And they only took off $1000 off sticker. I had even said before he left based on his first offer there was no way he was going to give me what I wanted. And I was right.This would only have left me disappointed in their pricing. And there were many things they could have done, offered to wait till a car came in without windown tinting, this one had it on which by the way never buy tinted at the dealership you can get it done for the half the cost wiithout it being rolled into your financing. They did suggest a cheaper car I said no I want better pricing. I got the feeling fast that more was not going to come. And I have to say some of the reasoning given behind why we should trade in our truck $5000-$6000 less than what we could sell it for was really lame. And when we said we only wanted to finance $5000 on the Soul I was told they only do financing on $7500. I said that was not a problem we can get financing on our own in fact I perfer it. And what did Purcell say? But you won't get the $500 rebate!! This reallly annoys me it's the WORST financial advise. Finanace $2500 more to get a $500 rebate? Seriously stupid suggestion. I understand the idea is to sell the vehicle and get the financing that is how they make the money. I get that. It's the bread and butter. But our economy has taken a serious hit because of financing pushing people to make really poor decisions with shadely sales tactics.I would have left thinking we will just wait for the next sale if he had just said at the beginning they could not at this time give us what we wanted. That is fine. He could have said to come back when we sold the truck and they would work with us on what we wanted. Instead I got a very poor offer and then seriously bad suggestions on how we could walk off the floor with a new Kia Soul.At some point consumers need to say STOP and that is why I say MAYBE on recommending this dealership. I really liked Jeff Hoyt he was straight forward, understood we didn't want the BS that many salespeople give. Purcell though is a high pressure salesmen, very friendly, puts customers service up high but he is doing everything he can regardless of good financial sense to get you to drive off the lot with a car. I do hate saying this about him we had a fun conversation and some laughs with him. But I am an honest person and I said I would give a review at least 25 words and so I am giving my honest review. If they come back to fix things I will give an updated review. But if anything if they think twice about giving tricky suggestions to get people to do bad financing then I have done well.I do understand the trade in issue is not solely at this dealership. They ALL give very poor trade in values and I would never do a trade in. Why get $10,000 or $12,000 for my truck when I can easily get $16,000!!! And they did give me a pretty lame reason about banks not wanting to finance older vehicles. When that is so not true. THEY don't want to finanace older vehicles. Your bank or credit union will with no problems. I really think this financing at the dealerships has made the sales of cars far more slimy. Before it was just a matter of you buying the car, now it's buying the car and financing as much of it as possible. So if you go to this dealershihp DO YOUR HOMEWORK on what is the best way to buy, finance and trade in your vehicle and rely on the fact that the suggestions you get on how to "make it work" may not be the best financial decision you can make. So do the homework first.

Ldelsordi

Feb 27, 2012

I have to say in all my years of purchasing cars I've never had a more easy purchasing experience.Terrence was great about taking the time to allow me to drive various cars until I was happy with my decision. He was also great about answering all of my questions regarding how my Optima Hybrid worked!Overall it was a great buying experience and the staff are very helpful!Thanks

glitrenta

Feb 26, 2012

I had a great experience at this dealership. Ryan was polite and willing to work with me and was very helpful. I would recommend this dealership!!

datfan

Feb 24, 2012

On our way to buy a Honda Civic, we stopped in to Kia to look at the Forte to compare... and we were hooked!This purchase was by far the best car buying experience that my husband and I have ever had. It was our first time at Ourisman Kia and we were immediately welcomed as if we were long lost friends. Henry Hoffer, our sales consultant, got an idea of what we were looking for and showed us a couple of options. Needless to say, the car, the price and the warranty that comes with Kia was too good to pass up! Emmad Sherdel went over several financing options with us and was able to find one that would work within our budget. Everyone that we met that day made us feel so comfortable. We really felt like we were part of the Ourisman family. They even ordered pizza while we were there (thanks Purcell!)! Since my purchase, I have called Henry a couple of times with questions, and he has been so helpful (even when he's not at work!). I love my new Forte from bumper to bumper! Even if you're not looking for a Kia, you should stop in to Ourisman Kia and see what they have to offer. Trust me; you'll be so glad that you did!!

nancidru

Feb 23, 2012

After visiting several dealerships in the past few days and getting very frustrated with the high-pressure and obnoxious sales tactics used by other dealers, finding Ourisman was a breath of fresh air. My husband and I came to Ourisman because our local dealer was closed on Sunday. First, the dealership seems new, is spacious and clean, and has a large inventory of cars. I had wanted a Kia Sorento EX with certain options, and an out-of-state dealer that I'd visited didn't have any in stock. Ourisman had it. Our salesperson, Hank Hoffer, was very knowledgeable about the car and very personable. After taking a test drive, we sat down to discuss the price. His initial price wasn't terribly competitive as compared to the price that the out-of-state dealer quoted me for a Sorento SX. When I told him this, he got the manager, Billy Brown. Billy was willing to discount this car at nearly the same percentage and gave me a decent price for my trade-in. I'm grateful that they never insulted my trade-in the way another dealer did. Although they were very busy and it took a while to get a value for my trade-in, Hank and Billy did not engage in annoying back and forth with the price, and we were able to agree on a fair price pretty quickly. I appreciated that they seemed up front and didn't make any false promises or use high-pressure sales tactics -- they were great to work with. While we were there several hours, Hank provided us with sodas and tried to make us comfortable. Our experience at Ourisman was as pleasant as buying a car can be, and I would recommend them!

robbromhead

Feb 23, 2012

We went into the dealership to test drive a Sorento. The salesman who served us was Carl. He was very accommodating. During the course of our visit he had gone out into the lot and gathered three different vehicles with various options and colors at our request. Carl was extremely knowledgable about the features of each vehicle. He was polite, and genuinely interested in who we were as people. Overall a good experience. Oh, and by the way we did purchase a Sorento.

MuellerHaus

Feb 20, 2012

Very accomodating and appreciative of our business. Answered all our questions and explained every feature in great detail. Important to them that we understood every step of the process.

Smakmickey

Feb 20, 2012

The sales experience was excellent. Terrance did an amazing job selling me my first new SUV. Very knowledgeable and was able tip relate with me. I highly recommend this dealership, and make sure to ask for Terrance.

krissypants83

Feb 20, 2012

After a few months of car shopping, I was pleasantly surprised by my experience at Ourisman. I had reviewed their website and spoken with Carl prior to coming in, so was fairly certain of what I wanted.When we arrived at the dealership Carl had our chosen vehicle ready to test drive and was very friendly and knowledgeable as we completed the necessary paperwork. He answered all of our questions and even checked in on us while we were with the finance department.The finance person worked with us to get our desired price range and payments and went over the fine print on everything. By the time we were done in finance, Carl had my new Kia Sportage gassed up, spotless and ready to go.We had a not so great experience at our local Kia dealer and drove about 60 miles to Ourisman to purchase our vehicle, and it was well worth it from both a price and service perspective. There were no pushy salesman or pressure. Overall, it was a pretty painless transaction and the follow up customer service and maintenance has been just as good.

nigels_mom

Feb 18, 2012

This was by far the most pleasureable car deal I've ever experienced. I never felt pressure. They never put down the car I was trading in. I felt I got a very good deal. And I love my car. Before buying my Kia, I was a 5 time Pohanka Acura customer. That is until I had a problem with my car. Their customer service stunk and that did it for me. I will never go back. I am sold on Ourisman Kia. They want to earn your business and they do just that.

hparsons23

Feb 18, 2012

Our experience at Ourisman Kia was great. Brian greeted us immediately when we walked in the door. When we described what we were looking for, he was very helpful but respected our space at the same time. We did not plan to buy a new vehicle that day, but found that the Soul had everything we were looking for and loved it. We ended up spending more than six hours at Ourisman Kia, and Brian remained patient and helpful throughout. We would recommend Brian at Ourisman Chantilly Kia to anyone looking for a new vehicle.

cactus5479

Feb 14, 2012

We were just beginning to think about new cars and were just test driving the evening we ended up at Ourisman Kia. It was the 5th place we visited in the Auto Park and I didn't really intend to buy that evening. The other dealers were pleasant and their cars were nice, but nothing stood out. When we got to Ourisman, I was very surprised at the friendly and welcoming atmosphere. True, they were professional, but they also seemed genuinely pleased we had come in and obviously proud of their cars. There was no pressure, something I had rarely experienced in 40 years of buying cars. They let the Sorento sell itself. Adam, our salesman, and Chris Bell, the Sales Manager, were knowledgeable, friendly, and straight up. No game playing, like I had experienced at brand K earlier in the week. We ended up buying that evening for a good price, based on Adam, Chris, and the others. A couple of weeks later, I took advantage of their new owner night and met the Service Managers, Eric and Shawn, also two great guys. I have had the Sorento about 6 weeks now. The car is great! The folks at Ourisman are more than willing to answer questions on all the options of the car, always remember my name when I drop by, and always make me feel welcome. The bottom line is this - they are completely honest, in both sales and service, very friendly, realize their business depends on us buyers, and make every effort to treat us right. To repeat myself, Chris Bell, Adam, Eric, Shawn, and the rest of the people there provided one of the best car buying experience I have ever had. They are a great bunch of people and the cars are terrific! It doesn't hurt that the Kia has one of the best warranties in the industry either. Give Chris Bell a call. He's a great guy and will treat you fairly. And ... they have donuts in the waiting room! :-)

dealerraterfan

Feb 14, 2012

We recently bought two new vehicles from Ourisman Kia. We noticed right from the start that the entire stafffrom sales to service to managementwas very professional. A nice balance between friendly and business-like. They did not apply any overt pressure to buy. They showed us the cars we were interested in, offered up lots of information and patiently answered any questions we had. David Kim was one of the most well-informed and knowledgeable car salesmen weve ever encountered. He understood each cars options, capabilities, etc. Perhaps most important, Ourisman was very competitive on price. They were also very clear what was and was not included in their offers and counteroffers (for example, destination fee, processing fee, etc.). As the process was winding down, the finance staff offered up the extrasextended warranty, road side hazard, etc.but did not apply any excessive pressure to buy. To top it off, Ourisman has nice facilities....well-designed and comfortable. We know this review is about Ourisman but we wanted to share some views about its competitors in the area. We shopped at several other dealers besides Ourisman (both showrooms and over the Internet). To sum it up best, every other Kia dealer failed to EARN our business. Heres just a sampling of why. At one dealership, when we asked why we should buy from them, they just bad-mouthed the other local Kia dealers. Ourisman, on the other hand, focused on their own dealership without making any comments about competitors. The other dealers also seemed to have quite a bit of separation so to speak between the sales staff and management. At one dealership, the manager was very dismissive (even seemed annoyed) when the sales rep asked him questions. Purcell and Billy at Ourisman were very engaged with us and the sales staff. We were also struck by the utter lack of knowledge some salesmen at other dealers had about the cars. It seemed like we knew more based on my own Internet research. There also seemed to be excessive pressure to buy what was on their lot rather than what we really wanted. This did not happen at Ourisman. Finally, some of the other dealers came across as a bit too slick. If youre looking for the best combination of price, professional and knowledgeable staff, and customer service, we recommend Ourisman Kia.We will update this review (or add another one) as we deal with Ourisman in the future (repairs and service, etc.).

weil1212

Feb 12, 2012

I came in looking to try the Kia Soul and was pleasantly surprised to find that they had added a leather interior to the + model which hadn't been advertised on the Kia website. Brian was very helpful and laid back. It was hard to find cons to making this purchase. While we waited for our trade to be priced out, Purcell showed us other models in the showroom and talked excitedly about Kia's evolution. Even though he knew we were already set on the Kia Soul, he seemed genuinely proud of the other models Kia had to offer and wanted to show them off.

maxbarb

Feb 8, 2012

Ourisman Chantilly Kia was the third Kia dealership I visited, second on the sales date, plus I talked to a salesman on the phone at a third on this date. Upon my arrival at Ourisman, I was greeted by Terrance Smith, my salesman, and immediately got the feeling that Terrance was going to be a pleasure to work with, and that feeling turned out to be true. Terrance was most helpful in showing me vehicles that I was interested in, didn't waste his or my time trying to show or sell some vehicle that did not interest me. Through out the entire process Terrance could not have been more helpful or showed any more interest in making sure my business was truly appreciated. Too bad all car salesman are not like Terrance, it would have saved me from visiting so many dealers. In addition to Terrance, I also worked with Sales Manager - Purcell Johnson. Purcell's sales methods are different than most, but he also was a pleasure to work with and worked extremely hard to complete a deal that satisfied both parties. I give Terrance and Purcell both 10's and they definitely will get my recommendation to others. Too bad Ourisman Kia is not located closer to my home.

toryplatt

Feb 8, 2012

Chantilly KIA will really bend over backwards to offer you great sales service. Their dealership offers a very unique, lifetime power train warranty, with every new car purchase. I could not find another local KIA dealership which presented this as part of a sales package. Additionally, their internet rates were really great, and they are very willing to price match other dealerships. Our sales person, John, had also been a mechanic, so he was able to discuss features and functions of the car, from a unique and extremely informed perspective. He was also very sweet and never made us feel pressured. Our experience in buying a car at Chantilly KIA absolutely exceeded our expectations!

ktemple22

Feb 7, 2012

I bought my first Kia in May of 2011 and have bought 3 more Kias since! Have never dealt with a dealership as great as Ourisman. Great cars, friendly staff - just a great experience 4 times now! John Coleville has been our sales guy and he's very knowledgable, friendly and a genuinely nice person to deal with. Percel, the assistant manager made an instant impression on us when we met him last year and we have since become friends. My son was upside down on an Audi he desperately needed to get rid of and Billy, the General Manager, offered a creative solution that got my son into a new Optima and out of his"money pit". When you combine a great product and excellent pricing with a dealership as friendly and helpful as Ourisman, it's easy to recommend them to our closest friends and family. From sales to service to financing - our entire experience has been a joy and pleasure!

belgian6866

Feb 6, 2012

My wife and I went in to buy a new Optima and Marcus and Patrick from the sales team were very helpful, friendly, and knowledgable. The whole buying experience was pleasant and quick. We really appreciate the helpfulness.

JayM1987

Feb 3, 2012

Went to Ourisman to check out their new Kia's but after spending a few hours looking at them all I wasn't 100% convinced but Jeff (our sales person) was willing to take us to Toyota to show us new Toyotas as well as all of their used cars. We ended up picking a great used car with low miles that fit our budget. So 8 hours and 9 test drives later we had finished the deal and we are very grateful to Jeff for spending so much time with us and helping us find something that suited our needs. Thanks again to Ourisman and Jeff Hoyt, you've definitely just earned life long customers.

metal

Feb 3, 2012

My intentions when visiting the Chantilly dealership was to buy a Sportage. As a new customer I had no idea what to expect from the sales staff. The first person I met was David Kim and soon afterward met the sales manager Purcell Johnson. In avery short time I could see I came to the right place to buy a car. Purcell not only was attentive and listened to what I wanted but his personality stood out with friendliness and knowledge of all products I showed an interest in. He monitored the entire sales procedure at the same time letting the staff do what they were trained to do. I would certainly recommend to anyone to visit the Chantilly dealership even if they have another brand of car in mind. It was a pleasure to meet Purcell and staff and his dealership will be the first one I visit when I'm ready for a new car. Al Metro

kingdave

Feb 2, 2012

I was very impressed with the friendliness, professionalism, and knowledge of everyone I dealt with at Ourisman Kia when I purchased my new 2012 Sorento. The showroom itself was very nice with plenty of cars on display and nice customer amenities that made my time there very comfortable as I worked through the details of my trade in, new car selection, and financing. Marcus Weaver's knowledge of the vehicles and enthusiasm for what he sells made my decision to buy from Ourisman an easy one. Sales Manager Chris Bell and Business Manager Silvia Aviles worked with me to make sure that all applicable rebates and incentives were applied and the best possible financing was obtained. I would definitely recommend this dealership.

bento101

Jan 30, 2012

I love the Kia we just bought! It is exactlly what we wanted. The sales people were friendly and knowlegeable about the car. My husband had done reseach on the car and as he asked questions a lot of what we already knew was confirmed. I liked how they took the time to show you in detail how to use every feature on the car after it was bought, and there were quite a few features to go through. Their price was compedative aswell.

chulsing

Jan 30, 2012

My husband and I were very pleased with the service we received at Ourisman Kia. Everyone we had contact with went out of their way to be friendly and proactive. They listened to what we were looking for in a used car and showed us several great choices. Once we made our decision the rest was a peice of cake. I would definatly recomend this dealership to family and friends.

vchorno

Jan 30, 2012

Every experience with this dealership from lease to service has been excellent. We were out of the dealership quickly with the new car with no money down. The service has been efficient and fast. I am offered a car wash every time and the Sales Manager, Purcell Johnson always comes over to say hello. I would highly recommend this dealership.

dhelbock

Jan 29, 2012

I was very impressed with Jeff's ability to answer most of my questions via email. Once arriving at the dealership, I was thoroughly impressed with Jeff's knowledge of the Optima. Purchase and paperwork were a breeze and I was done in less than 2 hours. I have zero issues with Ourisman Chantilly Kia. My only complaint has to do with Kia itself, I felt that both the vehicles I owned should have qualified me for their Competitive Rebate Program.

Carlos A Barrenechea

Jan 27, 2012

It is the best dealer in the world,the employees has a professionally trained and the manager very professional and friendly. for my I give the 10 score highest for this service.

sightland

Jan 4, 2012

great teaam work on sales to make it as quick as possible. both sales person are no longer there but they were great but I did find one of the sales person at Don Beyer Kia in Falls Church.Service managers were friendly and paid attention to a problem I had with my Soul. Problem is now fixed after 22 months [i was just lazy] and now I have a perfectly operating Soul. we have purchased vehicles of many different makes from Ourisman since 70's and each purchasing experiences have been good compare to some others. Not sure why one user had bad ourisman experience, but for my experience, I am giving them 5 considering what I went through with Fairfax Kia[bottom feeders] and Koons which we also have purchased many vehicles from Koons over the years but from very early sales discussion turned me off BIG time.

jeffkahler

Dec 11, 2011

The KIA Optima is an exceptional value for the money. I highly recommend a test drive. It is more fun to drive than its sister, the Sonata. It has a better feature to price ratio than the Fusion. It has a much more comfortable ride than the Altima.With one exception, Ourisman was very good to work with. Even though they never responded at the highest level to that one exception, I am changing my review of the dealership because I believe they are trying to the right thing. More importantly, buyers will be happy with the end product.