Used Cars for Sale at Ourisman Rockmont Chevrolet in Rockville, MD

Meg T.

Sep 5, 2016

I am so grateful to the Ourisman Rockmont team. I was finally purchasing a new car after owning my old one for 10+ years. Both Tahir and Fares made me feel informed about the vehicles and at the same time I felt no pressure. I really felt like they wanted me to find the car that was right for me (whether that was on their lot or not). It was nice to go through this process, as a woman, knowing they had my best intentions at heart. I ended up purchasing a certified pre-owned Chevy Equinox 2013. It had everything I was looking for in a new vehicle. Couldn't be happier! Thank you for making this such a fun and easy experience. Would (and will) recommend to any friend in need of a new vehicle.

Z07 owner

Sep 3, 2016

The guys at Ourisman Rockville did an amazing job at making my purchase an enjoyable one, special thanks to Tanner who knew the vehicle inside out and Charles that took care of the financing.

Z07 owner

Sep 3, 2016

The guys at Ourisman Rockville made buying a new car easy and effortless, special thanks to Tanner who knew the car really well and Charles who put the finances together.

Prina

Aug 31, 2016

Awesome dealership...Kudos, Kudos, Kudos to Ourisman's Rockmont Chevrolet, especially the Sales Representative Andy Mikan. Mr. Mikan was extremely professional, helpful and meticulous in his efforts in assisting me with my car purchase. From finding the exact vehicle I wanted, the color...all at a comparable price. Excellent customer service!

Caldu3925

Aug 29, 2016

Great team, good price and as a previous customer I really recommend this dealership.The salesperson Tahir Seeba was very helpful and they work really hard to get the truck with the options I wanted.

Carlos Diaz

Aug 29, 2016

Great team, good price and as a previous customer I really recommend this dealership. The salesperson Tahir Seeba was very helpful and they work really hard to get the truck with the options I wanted.

Nollienick

Aug 25, 2016

First car that I ever got and it went very smoothly and I really appreciated them helping me with everything they did. Was very satisfied.

Ebolster

Aug 23, 2016

Sincerely hope this review makes it to Dug. Having been in dealerships and the automotive industry as my career, I expected the golden rule of customer service, "treat others the way you wish to be treated". I pulled my vehicle up to the service bay at the Ourisman Chev dealer on Frederick Rd. No greeting as i got out, this isn't uncommon so i thought nothing of it. I walked in to the service lobby where 3 service advisors sat, typing on their computers. No other guests present. Again I stood here with out a greeting. Being polite, I stood there, checked my cell phone for the time, and removed my sunglasses. Moments later a service advisor who sat all the way to the right, a bigger man, with a mustache. I belive the man's name was Tim. He made eye contact with me and said to me "Whata ya need?" I was first surprised by his greeting, but approached his desk to begin a dialog anyways. I told Tim that I was hoping to drop my car off for the day (this was 10:15AM) and I was looking to have a L.O.F (oil change) done and to have my tires balanced and rotated. Tim interrupted me, put his hand up, and said "let me stop you right there"I paused, very surprised of his reaction to my modest request, and let him talk. Tim was very condescending to me in his demeanor, told me im looking at days before he can look at my car. I responded by saying "really? days? for a oil change and rotating tires?" Tim responded "yup, sorry cant help ya!" and started to type again on his computer.I said as I picked up my keys from the desk "Geez, I'll go to Criswell Chev if you're that booked" As I ended my sentence and started to walk away, Tim yelled "yeah, you go ahead and go then!" Besides the current poor facade of the exterior and interior of this dealership (knowing they are building a new facility) the lack of customer service here is so fundamentally poor that no matter what the dealership looks like or is where it is located this is a place to stay away from. Now being in automotive the best practice would be for this dealership to read this review and put efforts forth in correcting the poor experience. I doubt that this will happen. Also - you 'll never see this review on their website, as they put workflows in place to only show the 5 star reviews on their website. I plan to talk about my experience on DealerRater, Edmunds, DrivingSales, DealerRefresh, and on my personal facebook, twitter, and Google +. No wonder franchise dealerships in america have a bad rap, and they cant overcome. After this experience, I have took my vehicle to a local repair shop, GREAT customer service. My car is there now and they have promised to have it completed shortly after lunch.

Car Purchaser25

Aug 19, 2016

We all dread the process of purchasing a car from the distrust of the process to the T/O and just time it takes. However, this was one of those rare experiences which I hope is the trend for future car buyers, minimally the standard practice at this dealership. I knew what I wanted and didn't have time for the games nor exhaustive cat and mouse that surround the car purchasing experience. I made a call and my pleasant sales person was Hector Rios. I told him what I was looking for on their lot and advised that I only had ltd time to test drive and process the paperwork if the car was to my liking. I met him, I test drove and while I did he just provided the facts of the car w/out over selling it. Little did he know that I know my cars very well and have been through the process more than a hand full of times. The comments he made were dead on and he allowed me to come to my decision. I then advised him lets do it, but asked him to please inform the mngrs that time is critical and needed to be out w/in an hr. Behold, the skies opened up and from the new car sales manager to financing we were in and out without the stress and headache w/in an hr. It was a professional business transaction where both parties respected the time and purpose for being there and just made it happen. Car buying doesnt need to be a sales pitch! Rather inform the consumer, consult on the benefits and provided the info that is relevant to the transaction and the rest will fall into place. I understand that me purchasing on a Friday around lunch time helped in the overall timing since it was slower, however, that doesnt take away from the fact on what this team did. They could have lived in the moment of that slow pace and just taken their sweet old time. They didnt! They respected me as a consumer and I will make an effort to purchase again when that time arises.Thank you for respecting my time!

sean

Aug 13, 2016

Great people, service and price. I usually shop around before I buy cars but I made exception this time. People were nice and straightforward with great price so I didn't have to spend too much time at dealer.

MLS

Aug 9, 2016

I have purchased 4 vehicles from Ourisman. They do a great job, give a fair price, and follow through on service. I can see why they are reviewed so well by others.

sk8tpnkz24

Aug 8, 2016

My husband and I were looking for a truck, and this is the first place we visited. We ended up buying one we had seen online. We got a great deal, and Hector Rios, our sales rep, was very patient and put no pressure on us to purchase.

Volt_Driver

Aug 6, 2016

Just bought a used 2014 Chevy Volt. Best used car purchase experience I've ever had. Tahir Seeba, salesman, was really great and is an outstanding person. His sales style is to not try to SELL at all. However, he's armed with a lot knowledge to answer specific questions. If he didn't know the answer, he knew who to ask. The dealer managers I dealt with behaved in a similar manner and know the product very well. Selling by simply answering my questions and providing a lot of accurate information was a big contrast to what I've experienced with previous used car purchases. The Certified car warranties add a lot of peace of mind, but what pleased me the most was the consistently good service from the five or six employees I interacted with in person or via email. It's a long drive from Leesburg, VA to the Rockmont dealership, but when I want to replace the 2014 Volt with a 2nd generation used Volt, I will return.

RC

Aug 3, 2016

Best experience ever at a dealership. Richard (sales manager) and Moe (salesman) were 100% honest and straightforward. They beat the local competitor by $3000. I picked my vehicle and was driving home in less than two hours. No games, no surprises, no last-minute additional fees. Additionally, their processing fee is $300, compared to a standard $599-$699 in Northern Virginia.

EJH301

Aug 3, 2016

I went to this location and bought my first car, a 2016 Chevy Equinox, a few weeks ago. The salesmen, Tahir and Richard, were very helpful and informative during my car buying experience. I would definitely recommend this location if you're looking for great service.

Vonta10

Aug 2, 2016

Ended up trading in my challenger for a camaro and the staff at the dealership worked hard to get me the best price and the closer to where I wanted to pay very helpful

Pam

Aug 2, 2016

I purchased a certified pre-owned car from Rockmont Chevrolet. Moe was my sales rep and I was very satisfied with the service that I received.

Happy customer

Jul 31, 2016

Moe my sales rep was amazing. I highly recommend him and Ourisman Rockmont Chevy. The staff was amazing. Prices wee competitive. I can say enough about Moe.

chivi2244

Jul 31, 2016

Great Experience!! Bilingual sales representative made the visit very comfortable to work with. Helpful and had knowledge of the vehicle we purchased. In all this years we had never had such a fast and positive result when buying a car. The dealership showed a great environment and costumer service was nice!!!

Mrcapers15

Jul 22, 2016

I came in to purchase a Dodge Challenger and was extremely satisfied with the service I recieved David Gray was great and I recommend this dealer to anyone looking to purchase a car.

kisungyoon

Jul 22, 2016

I visited the Ourisman Rockmont location looking to purchase a new Chevy Volt. Already did my research, the pricing was very competivie. From the test drive to final signing of the check, the process was efficient, pleasant. I know I'm going to love this car, but I'm also very pleased at the service and will be revisiting for a purchase of a truck in the near months.

Ksyoon

Jul 22, 2016

I visited the Ourisman Rockmont location looking to purchase a new Chevy Volt. Already did my research, the pricing was very competivie. From the test drive to final signing of the check, the process was efficient, pleasant. I know I'm going to love this car, but I'm also very pleased at the service and will be revisiting for a purchase of a truck in the near months.

Sandy

Jul 20, 2016

Always a great experience at the dealership. Mike Baron my service advisor is always pleasant and goes out of his way to be helpful.

JWCSR

Jul 17, 2016

I"ve been a Customer with Rockmont for about 25 years and their service is always Great! Thank you Team for the Great Customer Service today. The process was smooth, painless, and no pressure. Excellent Quality Customer Service.Regards,

JWCSR

Jul 17, 2016

Thanks for the Great Quality Customer Service today, excellent job Rockmont Team.Team:Management, David Gray, Charles Cain

blurry face

Jul 16, 2016

After emailing a request for information about a vehicle, received a phone call minutes later and had an appointment for a test drive when I wanted the next day. Dave Grey was very responsive and provided entertainment while we were waiting to get a shot at the vehicle. After we decided to purchase, Dave made the process smooth and hassle free while Charlie got us in and out of the paperwork booth as quickly as is possible. Great experience, great people. Car sales is a competitive field and the Ourisman Chevrolet team is at the top of the field. Dave and Charlie should be recognized for their customer service prowess.

EJH301

Jul 15, 2016

I just purchased my first car and I'm glad I went to this location. The salesman was very knowledgable about the vehicle and was able to tell me more about it than the previous one I talked to. I would recommend this location if you're looking to buy a Chevy.

Chefaim

Jul 9, 2016

I've been looking around for a vehicle for the past month, due to totalling my car. I was a little unsure about buying a new car! especially after all the payments I need to make. The salesman, Tahir Seeba, made it so simple and easy for me, choosing the best options for me with no hidden fees or hassling for price. He was available for my EVERY question! and I had a lot because it was my first New car I buy. He was available around my work schedule, which was very much appreciated. There is really only no other way to say it how outstanding the whole experience was. I am definitely a VERY HAPPY CUSTOMER! I rave to my friends on the outstanding experience with this dealership, everyday since I bought my car!

Barking Mad Cafe

Jun 29, 2016

I work late and walked in at 8:30 Last Saturday Evening. Dave Gray was at his desk sipping an apple juice, and in 30 minutes we located a used Suburban that fit the bill in Bowie.They had it shipped over, came in and bought and drive off Sunday -- easy and fast.

William Ventura

Jun 26, 2016

Ok, yes I know I can be hard in some of my reviews but NOT with this one! I had an outstanding experience with this dealership. And in the end we in fact did buy an outstanding Mercedes GLK350. Antonio was our sales guy, he was very personable and took his time with us - no rushing whatsoever and the process was flawless. He even got us better financing than Navy Federal Credit Union gave us. Their finance guy did a great job, he was professional. No pressure with him either. Sometimes the money guys can be a pain in the back side but not here. The experience in this department was easy like Sunday Mornin'!!I My only regret is that I wish I had gotten the finance guy's name for this review. In the end my wife LOVES her new Mercedes SUV, and we left actually feeling "good" about the whole experience. It was well worth the 35 minute drive from NVA.Thanks again!!

Bill V

Jun 26, 2016

Ok, yes I know I can be hard in some of my reviews but NOT with this one! I had an outstanding experience with this dealership. And in the end we in fact did buy an outstanding Mercedes GLK350. Antonio was our sales guy, he was very personable and took his time with us - no rushing whatsoever and the process was flawless. He even got us better financing than Navy Federal Credit Union gave us. Their finance guy did a great job, he was professional. No pressure with him either. Sometimes the money guys can be a pain in the back side but not here. The experience in this department was easy like Sunday Mornin'!!I My only regret is that I wish I had gotten the finance guy's name for this review. In the end my wife LOVES her new Mercedes SUV, and we left actually feeling "good" about the whole experience. It was well worth the 35 minute drive from NVA.Thanks again!!

IsabelleHHR

May 20, 2016

have been a client of Chevrolet Ourisman since 2011, when I bought my HHR LT.I have been there since the begin maybe 10 times, for different raisons, but each time since 2011, I complain that the back door do not close very well, is very hard to open .They always put oil and say" the door is ok now" in April I went again to do some repair, they did a mistake and I had air inside the engine , the car went to hot , the radiator, blow up because of their mistake, went back one week later they apologize and remove the air inside the pipe, I told them again and again to Nick Vasquez the door do not open easily we need to change the hocks, oil is not enough since 5 years , I ask to repair the right way this door, here we go again the door is not open again the right way , after 3/4 days the problem is back only because they do not want to replace this fricking part. I will never recommend this repair place or dealership!!!!!!!!!!!!!!!!!!I

why

May 9, 2016

The salesman was brand new so he was working through a learning curve. I can accept that, not the worst experience there. The person who handles the appraisals on the trade ins was at best incompetent or at worst dishonest. He offered us 10K for our toyota highlander stating that it would need a whole new paint job and a bunch of nonsensical issues. I ignored his blatant attempt to massively lowball us and went quickly to Carmax where I was immediately offered 14K for my car. The Ourisman appraiser was wrong by at a minimum, 40%. This immediately left a poor imprint of how they do business.We finished up the deal that evening and my only issues was that the low tire pressure light was on. I brought this up to the salesman and the manager. They said not to worry about it the would check it, put air in the tire and if it was something more I could bring it back in to the service department and they would fix it.The light came back on after everytime I filled up the tires, which led me to believe that they sold me a car with a tire leak. Not a huge deal, I'm sure they would just patch it and I could go on about my life. I informed them of this issue 1 week after I purchased the vehicle and then again a 2nd week after I could the vehicle and made an appointment to bring the car in.The took a look and said that the sidewall had a puncture in it and was plugged. The couldn't and wouldn't patch the sidewall and I would need to buy a new tire and they wouldn't cover it. I spoke to the sales manager, who looked at me as if I was trying to rip him off. He told me that if was illegal to plug a sidewall tire and that it wouldn't pass inspection with a plug so he's sure it wasn't his guys.Now I am disgusted that they sold me a car with a bad tire that the wouldn't fix and that they insinuated that I had plugged the tire somehow. I pointed out that the low pressure light was on WHEN I BOUGHT THE CAR, so clearly there was a leak BEFORE I bought the car. They are refusing to pay for the new tire.Do yourself a favor and deal with different dealer for a used car.

new-way

Apr 25, 2016

I was happy buying my first car from this place. The sales persons that i got, Tahir and Alex, were very friendly and professional. They explained me everything that i had to now. Nice experience! thank you ,Tahir and Alex!

Cheath

Apr 24, 2016

The service I got was amazing. I showed with the expectation of just getting information. After talking to tahir and expressing my budget and what I was looking for He found me a car I wanted with know pressure and within my budget. I recommend this place to anyone looking for a car

ShawnaFortune

Apr 21, 2016

I am very satisfied with my purchase. I really appreciate David and his team for helping me choose the perfect vehicle. I went to the dealer only wanting to leave with a truck not knowing I would leave with a car but it was the best choice I've ever made. Great job keep up the good work. If anyone I know needs a vehicle new or used I was send them your way.

SLM

Apr 7, 2016

David Jones, Charles Cain, and the sales manager were all very helpful and knowledgeable. The price they gave me was better than I could find elsewhere, and the vehicle was delivered in excellent condition. All in all, an excellent job by everyone there.

AllenSilverado

Mar 31, 2016

Scheduled an appointment with Danny who was flexible with me on date and time of my service, and then I took my 2015 Silverado in for an oil change and tire rotation. When I arrived Ender took great care of me, and the service was completed in a timely manner! Ender even identified that my truck had an open, not safety related, recall that the technician was able to take care of while I waited. The friendly people, professional atmosphere, and great customer service are all reasons I will be returning to Ourisman Rockmont Chevrolet in the future!

Freddychevy15

Mar 29, 2016

Mr. Rios was very professional salesman Mr. Rios did an excellect job was very helpful and answered every question in full details. Overall i had a good experience dealing with Mr. Rios he was very freindly and knowledgeable.

thesicilian21

Mar 25, 2016

The salesmen at Rockmont Cheverolet were extremely helpful and kind while assisting me in purchasing a new car. We got the best deal they could offer us and I am pleased with my purchase.

Suburban09

Mar 23, 2016

We had a wonderful and very pleasant experience with Alex at Ourisman Chevrolet. The suburban we were interested in was still on the lift being inspected when we showed up, but Alex convinced the mechanics to bring it down for us to look at --since we did not live close by. Alex kept us up to date in real time of when the car was done being inspected and finished with the final detailing so we could come in and make the purchase before anyone else looked at the car. We would recommend him and the dealership to anyone. It was also hard for us to get back to the dealer to pick up our plates and Alex also had them quickly shipped to my house.

Courtney0306

Mar 21, 2016

Alex Gray Took His Time & Showed Me 2 Cars. He Answered Everything Well & Professionally & Was Had All Around Great Customer Service. Stew Beloff Sealed The Deal & Made Me Feel 110% Positive About Getting The Car I Decided. I Hope To Do Business With Them Again In The Future.

Psmmie

Mar 19, 2016

Alex a Grey was my sales rep and his professionalism made me and my wife's experience one that I would certainly come back and recommend others. My wife walked in the door with anxiety and left as happy as can be. She repeated many times Mr. Grey's mannerism and patience. She was really surprised to hear that he had only been a salesman for a few months.

Spark1Ann

Mar 14, 2016

My salesman, Anthony Belton, was professional, and took the time to make sure I understood my vehicle's features. Mr Stew, the finance officer, clearly explained all financial terms, leaving me with no questions. Everyone at that dealership was approachable and made sure my concerns were addressed. I would highly recommend this dealership to anyone.

Amitchell

Mar 6, 2016

It was an amazing experience, everyone was extremely friendly and very helpful. It made finding a new vehicle after my old one was totaled easy and I found just what I wanted.

GP

Mar 4, 2016

Own an old 2002 Suburban with 220,000 miles purchased new also from another local dealership unable to offer kind of incentives and discounts of $2,500 found at Rockmout Chevrolet without trading in my baby! Greeted by courteous mgr, promptly assign to Alexander Gray; probably the youngest salesperson of the dealership, but can't say enough about professionalism found in the patient no nonsense young salesman! His knowledge of product i was shopping for proved very impressive in my choice of 2016 V6 Equinox. Resulting experience through Alexander Gray, with Bart Fox who generously negotiated numbers, and Charles Kain closing the deal with a more competitive rate than my pre-approval letter! Thank you guys.Gayle

BRB

Feb 22, 2016

I was looking for a 2015 Silverado, and found what I wanted on their website. They had reduced the price several thousand dollars to try to move it. I had a good experience dealing with salesman Tanner Roe. He was professional, courteous and helpful. He answered my questions and got me $3,500 in rebates. By using about $3,300 in earnings from my GM card, plus my trade-in, I saved a total of about $13,000 off the list price.

bossdaddy123

Feb 6, 2016

I was looking for a used Corvette and the had one. It had a great price originally but they made the deal even sweeter. The salesman was top notch, knowledgeable, and friendly. Overall experience in buying best ever and I have bought over 12 cars new.

Bossdaddy123

Feb 6, 2016

Wow! What an experience. Bought a used Corvette from here and it was the least trying experience I have ever had buying a car, and I have bought and traded a lot of cars. Super friendly, my salesman was extremely knowledgeable and went out of his way to make sure I had a great experience. I will definitively be back to buy another car. Thanks, Tanner!

Kamara1st

Jan 30, 2016

I had the best experience as a first time car buyer. I came in with a pre approval and I extremely high rate and Mr. Charles was able to cut that in half! David Jones was my salesman and he was superb! He answered all of my questions and did not push the sale. He was friendly and down to earth. I am so happy with my first new car!! Thanks to Ourisman!!

PAJJ

Jan 18, 2016

We recently had a house fire where my fiance's car, my car, and our garage was destroyed. I had to purchase a vehicle last minute before I returned to school.David was such a great help in my new car buying process. I researched ahead of time and knew exactly what vehicle I wanted. David helped me get what I needed and made the entire process much smoother than car buying typically is.

Mary S.

Jan 18, 2016

I had my Equinox serviced Saturday for regular maintenance and an oil change. They had my vehicle ready in just over a half hour!!! Even included a car wash. I had a great cup of coffee and about the time that I was done so was my car. Everyone was very friendly with a smile and a good morning. Thank you to my service rep, Mike and the staff at Ourisman!

PAJJ

Jan 18, 2016

We recently had a house fire where my fiance's car, my car, and our garage was destroyed. I had to purchase a vehicle last minute before I returned to school. David was such a great help in my new car buying process. I researched ahead of time and knew exactly what vehicle I wanted. David helped me get what I needed and made the entire process much smoother than car buying typically is.

Grand2323

Jan 10, 2016

Salesman David Jones was very knowledgable and personable! He was able to simultaneously answer all my husbands questions while talking football with us. We thoroughly enjoyed meeting, chatting with and then buying from him.

FN

Aug 20, 2015

I purchased a Chevy Sonic from Rockmont two years ago and always had maintenance and work done there. My recent visit was to diagnose a Check Engine light that a NY dealer couldn't figure out after 2 days on the computer. The Rockmont service folks diagnosed the problem and fixed it the same day, which is nothing less that I've come to expect from them. The service advisor Ender Portillo kept us informed all through the process, and the repair ended up being under warranty - a bonus!! My family loves the Rockmont service team and especially Ender Portillo, we can't sing their praises loud enough, and I can assure you we will continue to have our Sonic serviced there. Thank you for the wonderful customer service and mechanical service, you have a terrific team at Ourisman Rockmont Chevrolet.

Jim Bob

Aug 1, 2015

I live 90 miles away. Called down about a vehicle an the guy was extremely rude.. Not getting my money.

DCBigBlue

Sep 29, 2014

No worries with this purchase! I had been pre-approved by my bank for a certain dollar amount. Ourisman not only had the car wanted I wanted but their finance department got me a rate that considerably lower than what my credit union offered. They did right by me and I will recommend them to anyone!

Chevy fan

Aug 27, 2014

Was sold a vehicle with issues then when trying to have repaired, got scammed and lied to. Everyone is very disorganized in the service shop as well!

SL in maryland

Jul 17, 2014

I was very impressed with the level of service provided by my sales consultant and the staff for really helping to make the buying process easy and convenient for me. I almost want to say the experience was pleasurable because there was no pressure put on me to make this purchase and everyone was very courteous and professional. I thought the entire buying experience great. I inquired about the car after seeing it online and received a prompt call to come in and see the car. When arrived at Ourisman's Rockmont Chevrolet and parked in the lot a sales rep was standing outside to greet us and patiently worked with me, and my girlfriend, until I drove my 2012 Jeep Cherokee Overland off the lot. I was and continue to be very satisfied with my buying experience overall.

diana1013

Jun 21, 2014

I went for a test drive and the sales person could not answer any of my questions about the car. Sales manager saw me as I wasn't a great customer that can afford their cars. My husband and I did not like the experience, so we went elsewhere. I received many phone calls from the sales person and when I told him I got my new car already from another dealer he gave me an attitude and hung up on me without saying goodbye. Awful! On the bright side, I got a better offer and car than what they had.

Melinda

Mar 16, 2014

Outstanding customer service - very impressed and will recommend to my friends and family!

Haroon I. Malik

Feb 27, 2014

After sales manager Ashleigh & Frank Marinucci emails I met with Frank who is knowledgable. He spent time explaining their process & about the car I was interested. He took his time showing all features of Equinox SUV & took a nice Long test drive. He & Ashleigh followed up with emails to thank me. I enjoyed the experience & their hospitality. Frank Marinucci is best in what he does & I appreciate his time & hospitality.

John

Dec 17, 2013

They were very helpful and informative. Not pushy at all! I left with a new vehicle and a fair deal. They stayed until closing time to help me out. Well worth the drive and I'd definitely recommend them.

Destroyer123

Nov 24, 2013

Ourisman Rockmont Chevrolet refused to take my 2014 Chevrolet Impala that needed to be towed for service. I wanted to drop off on a Saturday, and let them do the work as soon as they could (Tuesday), but they refused. Also, I had a previous experience with them and this same 2014 Impala--they couldn't fix the problem. Do *not* take a 2014 Chevrolet Impala to do this dealership. They don't know how to work on it, and they don't want to work on it!

VanB

Nov 13, 2013

I found the car I wanted Sunday. Sent an email. Had the deal done Tuesday evening. Everyone was friendly and efficient. Easiest dealership experience I have ever had. Definitely reccommend them!

pgregson

Oct 22, 2013

Why, not just because the service, an oil change and recall fix, was performed promptly and professionally but it comes down to the little details that made our experience a great one. Tire rotation is included with the oil change. I have had this service performed many times at many Chevy dealers around the US and this is the first time that the service technician took the time to make sure that the tires were inflated to Chevy specs. We'll be back!

boughtachevy

Oct 22, 2013

Great experience, great price and fabulous car! I left feeling like I got a good deal. I definitely recommend the dealership. Very friendly and helpful staff.

Moe4

Sep 30, 2013

This was one of the best car buying experiences from a dealer I can remember. They had a car I was interested in with what I thought was a fair price, then gave me a fair price on my trade-in. The whole process was less time consuming, less aggrievating, less frustrating than what I had come to expect from dealers in general. They are friendly and helpful. The paperwork was handled professionally and the registration and title work went smoothly. I'd recommend this dealer.

SmithBB

Sep 22, 2013

They are always reliable, helpful and friendly. The service center, plus waiting area are clean and relaxing. They are accurate about the time need for service and will provide information about any future service that may be needed but will work with you on prioritizing additional service depending on your time and funds. I would highly recommend this service center to anyone.

WHOGIRL

Sep 19, 2013

I have owned my Camaro for a year now. I have returned several time for routine maintenance only. The staff & service department are the best I have ever encountered since I started to drive...many, many moon ago. Great job guys...

rara2ryan

Sep 16, 2013

We bought a new chevy spark...they wereSo helpful getting us a payment we could afford and the car we wanted...I would surely recommend them!!

ReelLove

Sep 15, 2013

I have purchased 4 cars from Ourisman Rockmont, and referred several friends too. Friendly staff that tries to do their best to satisfy a customer. Fair (and most times great) prices. Building is old (4 stars) but they get the job done. Waiting room is cozy, coffee free, and if you ask they will drive you to the Metro or Rockville Town Center. I have never had a complaint in over 14 years of dealing with Ourisman. A 5 star dealership.

khyang86

Aug 10, 2013

The showroom of this dealership may not be the most modern design in the area. But the sales people are really friendly and they really want to make a deal with you. I purchase a Volt from the Ourisman Rockmont Chevrolet. They have the largest selections in the DC area. Before I went there, I already visited 2 other dealers in MD and VA. So I already know what the bottom limit that I could negotiate. I told the sales person who I met with. He offered a price that I could not say no. It's that easy. They also offered the highest trade-in value for my old car. The deal is closed in a very short time. So prepare yourself, and let them know you are prepared. They will offer the best deal for you. Don't pay too much attention to the out-dated decorations in the showroom. It is not important. That is also a proof that they do not earn unreasonable prifit from their customers.

Ramiz

Aug 7, 2013

I was in the market for a Mazda, I had a phone call right away and a follow up. Just the right amount. Rockmont already has numerous excellent reviews I did not do business with them due to distance, but if I want to buy any car in that area it will be from them.

cgilford

Jul 27, 2013

The experience I encountered with the representatives was friendly and patient concerning my request. I have not had many experiences in purchasing a car and they were helpful in informing of the process and giving great advice. Raphael and Mr. Cain were definitely helpful and made me feel comfortable in the process. It is always wonderful to be greeted with a warm smile and open response. I would definitely recommend ourisman rockmont Chevrolet to others.

riverscc

May 30, 2013

My mother and I decided we needed a new car, so when she is feeling well enough we pick a dealership at randomand look around. On Tuesday May 28, 2013 we decided to stop at Ourisman Rockmont where we met Byron Arriola.He was kind and extremely respectful to Mom and I. He showed us around and even helped my Mom out of the car.Needless to say I came the next day just to test drive the car, next thing I Know I had the keys to brand new carof my choice. The family at Ourisman Rockmont was thorough, fast, and most kind. I was even introduced to the servicestaff. Most important was getting Mom to the doctor on time we got there with time to spare. Mom and I send much loveand Blessings to all. Im telling everyone I meet about Ourisman Rockmont up on the Pike.

MoniqueFields

May 24, 2013

This is my 2nd new car purchase from this dealer and it was as great as the first. From the moment I walked in, it was as if I were among close friends. Rohan, Richard and Hopeton were a pleasure to work with and I enjoyed the 'non-pressured' environment. I had 2 of my daughters with me and I must say my girls didn't get the chance to get aggitated and bored (as children tend to do) because I was in and out in about 2 hours......amazing!!!I enjoyed my 2010 Malibu, but I must say my 2013 Malibu is absolutely amazing. Thank you Ourisman Rockmont Chevrolet, you've taken the stress & pressure out of the car buying experience.

pens1

May 3, 2013

I was given an appointment that was convienient for my schedule, the work was done quickly and correctly. The service staff was friendly and courtious. I have used them before and I will continue to for my currrent Chevy vehical.

pul42

Apr 6, 2013

I have to retract my previous rating on Ourisman Chevrolet Rockmont. Mr. Cunningham reached out to me after my last rating and he was able to satisfy all my demands. I am in the process of purchasing a new VOLT from Ourisman and couldn't be happier. He was able to meet my trade-in requirements, and has a plethora of 2013 VOLTs from which I can choose. Thank you Richard Cunningham!!

Mackel3

Mar 27, 2013

Brandi was an extreme help! She was very quick and was able to pull up everything needed to be done to the service and even double checked with other associates to confirm this was everything I needed for the service of the car. Definitely goes the extra mile to ensure great customer service! Would definitely recommend to others for service as well as this body shop. I was more than pleased once my spoiler was put on. Labor prices were great and reasonable as well!

Marinedi92

Jan 15, 2013

I was in the market for a new corvette and have refused to do business with Radley Chevrolet (local) since 2005. I typically purchase two new vehicles every 3-4 years and use the internet as a search tool. With dealer incentives and equity in a trade-in, I found a few vehicles I was interested in. After submitting an email inquiry, Bart Fox was very responsive and knowledgeable. We arranged a test drive and seal the deal on New Years Day. The entire experience couldnt have been better. Everyone involved in the transaction made us truly feel welcomed and have since followed up as to how things are going. We will return to Ourisman this spring when the 2014 Impala's are out.

svenzke

Jan 14, 2013

I was looking to find a dealer who would work with me primarily through e-mail, without any hassle or pressure. I had started with another local dealer, but didn't think the internet sales rep was really responding to my questions. The folks at Ourisman Rockmont Chevrolet, on the other hand, were immediately responsive, answered my questions quickly and thoroughly, and never applied any pressure. I definitely recommend this dealer.

Birgul

Jan 7, 2013

I always go to get my oil change and have my SUV checked as well as rotate my tires. For years I been very friendly welcomed and I can recommand it for sure. Nelson is very helpful and same Wayne.

Tennis Dad

Jan 3, 2013

Wayne is the service manager. He supports the customer as if he is managing/working on his own car. He always places the customer interests first. My vote for employee of the year.

eileenMcDaniel

Jan 2, 2013

I have dealt with Andy for new cars since 1993 and will continue since he is a fair and honest salesman. I often have my car serviced here as well but have a hard time getting time off to get repairs completed. It would be easier to get a rental the night before (since I start so early) and pick up my car after work but don't really want to pay for it. The shuttle service was wonderful when I worked closer and at a better location. I also would like to "know" the person who works on my car, not just the person in the suit who oversees them. I think it would make me want to come back more often and "make the time".

PRIZEFIGHTER

Jan 1, 2013

I USED TO BE IN THE AUTOBODY FIELD AND I WAS QUIET RELUCTANT TO TAKE MY TRUCK TO A DEALER. AFTER MEETING THE STAFF AT ROCKMONT COLLISION CENTER, MY MIND CHANGED. THEY WERE THE MOST CURTIOUS, PROFESIONAL PEOPLE I HAVE EVER MEET.. I HOPE TO NEVER HAVE TO USE THEIR SERVICES AGAIN, BUT IF I DO I WILL NOT HESITATE TOO. THANKS.

mikes100

Dec 30, 2012

Mr. Prince is one of the best Service managers that I have had the pleasure of working with over the past 12 years. In my opinion, he has worked over and above what I normally expect from a person in his position, to see that I recieve the best service for my vehicle that I can. I have never left the dealership with the feeling that I did not receive the best service possible and that it was performed right the first time.

Larry Mayberry

Dec 30, 2012

The entire staff including those previously mentioned above went the extra mile in the friendly, courteous service in the understanding of the details of the purchase of my new car and the service of my existing vehicle. I was warmly received and treated and felt welcome to come back again.

dlprmanuel

Dec 29, 2012

I was an internet buyer and I was careful to read the fine print, and in the fine print it CLEARLY states that the freight will be added to the internet price, and I asked Ashleigh if I was going to be charged the freight and she said yes. When I went to the finance dept they charged me the freight charge, but I was not surprised, because it was on the internet. The finance guy even worked with me a little on the interest rate. Internet buying can be a good experience if you verify everything first. I've purchased more than 30 new cars and this was one of the least stressful experiences, thank you Ourisman Chevrolet.

pul42

Dec 4, 2012

I recently went on line to gather information about purchasing a 2013 VOLT from this dealership. Their prices were great and I agreed to buy the car. I have planned to drive down to Maryland from New York this Saturday. Before I made the 11 hour round trip called to find out if there were any additional charges other than the usual taxes and tags. Ashley (a manager) told me that I had to pay an additional $850 destination charge. When I told her that the destination charges were already include in the advertised price she told me that it didn't matter, their dealership collects the $850 additional regardless of the advertised price. She also told me that all the dealers in her area do the same thing. I accused her and the dealership of fraud and she agreed but that's just the way it is. Imagine a manager saying that - admitting to a criminal act to a customer on the phone. The car I wanted listed for $40,005;destination charge is $850. This amounts to a total of $40,855. The dealer, on their own website, advertised a savings of $5,219 for a net price for the car of $35,636. This is clearly stated on their website. I agreed to that price and then Ashley tells me that I have to pay another $850 for destination charges which are clearly included in their advertised price for a savings of $4,469 and not the $5,219.I asked her why the dealer couldn't advertise the true price of the car instead of collecting the destination charges TWICE. Her response was that everyone does it. Why can't Ourisman Chevrolet of Rockmont take the highroad and not lead the customer on with false advertising and out and out FRAUD!!

PaulJ

Nov 21, 2012

I had a very easy experience with a well priced CPO car at this dealership. My salesman was very helpful and continues to be after the sale. I would recommend dealing with the folks at Ourisman. One negative - though it was no surprise - at closing, the business manager pushed a WAY WAY over priced extended warranty, on my CPO car which has warranties. Go Figure!

SusanC1990

Nov 2, 2012

At first when I met Brandi and Jimmy they came off as very nice and concerned about my car but once you deal with them they act as if they are irritated with you. The young man and the young lady that were working at the front desk were very nice and gave me a warm feeling but Brandi and Jimmy were the complete oppisite. My car came out fine but there were a few problems that I noticed right away. When I came to pick up my car, poor Meagan with her red face had a lobby full of customers and looked like she was completely stressed because the two managers were no where to be found. In my opinion the work came out ok but took entirely too long for minor work. Would never take my car here a again until it's under new management. The work was done back in June or July if I remember correctly.

hovikking

Oct 9, 2012

We have been using Ourisman for years and their service department continues to be the star of the dealership. Nelson is a great service adviser and always takes care of us when we come in. He gives us timely updates on what is going on with the vehicle and lets us know if there are any issues. They also inspect the vehicle while it is in and point out if there are any other items requiring service. While all dealers do this they are not pushy and really only point out things that should be fixed the decision is always left to you. As a result they have caught things before they left us stranded on the side of the road or caused a major repair like cracked belts and worn brake pads. We always go here for our major maintenance because it is fixed correctly the first time every time.

alisoncl

Oct 7, 2012

I had been in the market to find a new vehicle because my old one had been totaled. I found a Ford Freestar at Ourisman rockmont Chevrolet and was very interested because the internet price was good. I went to the dealership and I had talked to a man named Andy and he then referred me to Bart. Bart was nice at 1st, however when I started to look at the vehicle more closely and the issue's with the vehicle and inquired about them, he made the comment, "Would you like to buy and brand new Van then". His attitude was not so nice. I was rushed into purchasing the vehicle when I wasn't even convinced it convinced it was mechanically sound even though Bart had assured me it was COMPLETELY STRIPPED APART to pass Maryland inspection.After I purchased the vehicle and put it through Virginia state inspection and emissions, which I had to pay to have some things replaced in order for it to pass Safety inspection, all of a sudden mechanical things had started to happen and I had only had the vehicle 2 weeks. I called the used car manager Ben to express my concerns. He told me to make a list of Concerns which I did and I presented it to the service department. I was told everything would be fixed. After I picked up the vehicle the same mechanical things that were suppossedly fixed started having issues again and on top of that it began to have transmission issue's. It seemed very clear that this Dealership had no interest in making sure customer's were satisfied. I will never recommend or purchase from this dealership again!Alison

Vikbor

Oct 7, 2012

If your car is under warranty, than everything is always fine... But after that there appeared a "lot of issues to be repaired or replaced". This was the reason I switched to my trusted technician.Thanks,Viktor

jeffannis

Oct 2, 2012

Andy Mikan knows cars and will give you the straight scoop. He's been all around the business and settled into putting people in the right cars at the best prices. Soft spoken, no pressure, the real story -- if it's the right vehicle for you he'll make it work. If he thinks it's wrong for you, he'll let you know why. Andy usually takes Monday off, so make sure he's there. If you are buying a Chevy, talk to Andy. He takes a long term view and prefers to make a friend and customer for life.

patricia.lane.100

Sep 6, 2012

This ddealer is fantastic. To start with, every one was cordial and friendly, and not just the type of sleazy friendly when you know they view you as a mark. I was there to buy a Volt, and they had the largest selection by far. Rohan went on a test drive with us and spent the entire trip answering our questions and explaining how things worked. By the time we were done, I had a working knowledge of the car.When it came to the purchase price, Richard gave us an incredible deal and was *extremely* fair. We had done our research before and knew what a good price we finally received. Even though we had a tense moment, Richard remained professional and courteous.The professionalism extended after the sale. I honestly believe that they would correct any issue we might have, if we had any, which we don't. I highly recommend this dealership to all. I will definitely buy from them again.

lilyfoxx

Jul 31, 2012

Having seen my share of bad movies which involve a shister car salesman, I was apprehensive about the experience of buying my first brand new car. Richard Cunningham and Adam Kreger completely blew me away with their patience with my quirkiness (I name ALL my cars, and they absolutely humored me by referring to my old and new car by their "appropriate titles"), explanations of pricing/details, and staying after hours to get my car ready to rock. I LOVE my new car. I've really appreciated their follow up to tell me that Fabio, my faithful steed, is set to go to a new home and to make sure I am in love with Yoda, my new car (I AM. freaking awesomeness on wheels).Their knowledge of the capabilities of each of the models/variations, different years was IMPRESSIVE.I am 3rd generation GM--my dad and grandfather GRILLED me about the line ups of each model year so to find some classy gents who could challenge my repertoire? Touche fellows!! Bloody good show.I'm an "ourisman rockmont" lifer.They drove 2 hours one way to get me the car I wanted.same day.Impressed with the pricing, professionalism, humor (being funny is a requirement in my book!), selection, and work ethic.IF you couldn't tell, I'm a fan.Cheers to a great team--Yoda sends his best.Lily

Charr

Jul 19, 2012

I have bought serveral vehicles from Ourisman Rockmont. They are straight forward and pleasant to deal with in sales and service.

Lmchleb

Jul 5, 2012

Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot where I noticed the transmission grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON'T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle.... It appears I've bought a used vehicle and the warranty's don't apply because no one wants to fix the problem.***UPDATE***Charles contacted me on 07/06/2012 and handled the situation. The issue got direct to the Service Manager, Tom on 07/09/2012, whom handle the situation in a professional manner and provided a quick response. Tom was a great guy to speak with and provided me information in regards to a recent bulletin that GM posted in regards to the issue I am having. I would like to thank Charles and Tom for their assistance.

wiltset

Jun 28, 2012

I had been looking for a new or used vehicle for the past six months and had visited more than 10 different dealerships in the process. From Ford to Scion, KIA, Merecedes Benz, Dodge/Chrysler, and all the GM lines. Infact on the Saturday evening that I spoke with Bart I had been to 3 different dealerships during the day looking a vehicles.Each time I had visited a dealership I had always felt like I was not getting the best deal and always getting the hard pressure (the old:..." this deal is only good for today!") tactics. In fact one dealership I visited would not let me test drive an Avalanche because they were too close to closing time. When I looked at the 2012 Chevy Avalanche prices Ourisman Rockmont Chevrolet had advertised on the internet I was very interested but skeptical that it might be just a lost leader type of advertisement, 'oops sorry we just sold that one 10 minutes ago'. I clicked on the ICON on their website that I was interested and wanted a call back, and within 5 minutes, my salesman Bart Fox, called me at home at 5:30pm on a Saturday.I made an appointment to meet with him on the following Monday, and when I got there I experienced no games. He showed me the exact vehicle that was advertised, we test droved it, and he asked if it was indeed the vehicle I had been looking for. I said yes so without pressure we started to talk price and financing. As with all vehicle purchases there was a little haggling, they originally were a little high in the the total package price and monthly payment. But after some discussion, it can down to: 'what did I want to pay!' We closed the deal with exactly the price and monthly payment I had told myself was my budget before I walked in the door.In my whole experience of buying cars, some 30 years and probably 15-20 vehicles, I can honestly say this vehicle purchase was the by far the best and least stressfull. It is not often you walk away from a large purchase like this feeling good, and that you got the best deal and did not over pay.Thanks Bart, and thank you to the whole staff at Ourisman Rockmont Chevrolet. You and your staff should be proud. I will be back and I will refer my people!Tim

dltoombs

Jun 27, 2012

This is my fifth car that I have purchased from Ourisman Rockmont Chevrolet and the service is always wonderful Thank You Ourisman Great Job Don T.

FCEImaging

Jun 26, 2012

Dealer representatives made sure we were satisfied before, during and even weeks after our purchase. Very conscientious and customer orientated - Dealer is recommended and referrable.

Donscott722

Jun 24, 2012

Very pleasant car buying experience. Salesman was knowledgeable about the product and very helpful. Finance team met our terms with the down payment we wanted to pay and monthly payment amount.

RJPCPA

Jun 20, 2012

Ourisman Rockmont found exactly the vehicle make, model, exterior and interior color I was looking for. Even though didn't have one on their lot, they drove 25 miles to pick one up for us, saving us an extra 50 miles of driving. We got a great price and $1k over blue book for our trade in. No high pressure sales tactics or pressure to buy extended warrenty, service contract, etc.

trevor1of7

Jun 3, 2012

Raphael was very helpful in explaining to my wife the different models and options available. We came back the next day and Rodney waited on us,, and was very respectful and professional, and we closed the deal with him. Richard, who took care of the bargaining, was flexible and fair on price of the new car and on our trade-in.

jerry2005SSR

Jun 2, 2012

I WAS AN OUT-OF-STATE INTERNET BUYER OF A USED VEHICLE. I CONTACTED OURISMAN VIA THE INTERNET AND WAS TAKEN CARE OF BY ASHLEIGH. SHE ANSWERED ALL MY INITIAL QUESTIONS PROMPTLY AND COURTEOUSLY. SHE THEN PUT ME IN CONTACT WITH RICHARD, HE AGAIN ANSWERED ALL MY QUESTIONS IN A PROFESSIONAL MANNER AND WE CAME TO A PRELIMINARY AGREEMENT TO PURCHASE. UPON ARRIVAL AT THE DEALERSHIP FROM MY HOME IN MICHIGAN, RICHARD IMMEDIATELY INTRODUCED ME TO ANDY TO COMPLETE THE DEAL. ANDY WAS OUTSTANDING! HE ANSWERED ALL MY CONCERNS AND DEMONSTRATED THE FUNCTION OF OF EACH OF THE VEHICLE SYSTEMS. HE WAS PERSONABLE, KNOWLEDGEABLE AND COULD HAVE NOT DONE A BETTER JOB, IN MY OPINION. TO COMPLETE THE PAPERWORK, ANDY INTRODUCED ME TO CHARLES. HE KNOWS HIS BUSINESS AND WE COMPLETED THE PAPERWORK QUICKLY. THE WHOLE EXPERIENCE WAS LESS THAN TWO HOURS. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE! MY ONLY REGRET IS THAT IT IS 620 MILES AWAY.

trailblazer0321

May 18, 2012

I just hit a deer with my trailblazer and took it to rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew there stuff and knew exactly what was going to happen. If you get into an accident take your car there. Even if it's not a Chevy.

amanda40

May 18, 2012

My husband wrecked is truck pretty bad. We call ourisman to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever happened. Ee have bought vehicles there, had them serviced there and now had bodywork done there. I would recommend this dealership to anyone. Thanks guys. Keep up the good work.

babbfolden

May 14, 2012

Went to purchase 3rd Chevy in 11 months, 2nd from this dealership. Agreed upon a price days ahead of time and that price changed at finance table. When I inquired about change in price, GM Richard Cunningham became enraged and slammed folder shut, advising he was not going to sell us the car anymore!! (Caught in a lie perhaps??) I have been working with GM closely on this issue as they have NEVER heard of such customer service, if you can still call that "customer service?" Have not received a response from MR. Ourisman after leaving him messages. Btw, all this occurred in front of my 11 y/o daughter and nearly put her in tears... and after I had purchased a $56K Suburban 6 months earlier from them, in which Mr Cunningham advises he "gave away". Last time I checked, I'm making those payments, not you! I would watch what they say and do, they tell you that you are saving a certain amount off of sticker price, which includes freight, but then add freight back in at the finance table. I am reporting them to the Better Business Bureau. Shame on you Ourisman Chevrolet... Shame on you... And shame on you Mr. Ourisman for not returning my calls! Richard said that you'd back him, just as arrogantly as he could!! I hope he's making you a lot of money with his shady, "snake in the grass" tactics... Just remember, those who lie in bed with snakes get bit!! The good news is, I have since gone to Criswell Chevrolet and purchased a new 2012 Volt, with more options and no "Tom Foolery" on the numbers at the finance table. The agreed upon price and trade, was the actual numbers in the finance office!! A novel idea, agree to something and follow through with it. I feel very bad for our salesman, because he is a genuine, trustworthy and like-able human being. His hard work and sale of this vehicle was sabotaged by GM Richard Cunningham, because he couldn't admit he was wrong a THIRD time. Unfortunately, my relationship of TRUST with my salesman is now over as I will NEVER RETURN TO OURISMAN ROCKMONT CHEVROLET again!!! Good Luck Bill... But, if YOU are reading this, head west to CRISWELL CHEVROLET, a dealership where ethics and professionalism mean something and I'll see you there!

MissApril1967

May 8, 2012

All I can say is the body shop is the worst! I don't what kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN!

Shoppingaround

Jul 31, 2011

I went into the dealership with credit issues and my guard up and was not sure if I even wanted to go thru the process with the possibility of being rejected. Well, I was met with courtesy, friendliness and a real genuine concern to help me purchase a vehicle of choice. No pressure what so ever, and when it came to financing my vehicle, what was discussed, was done, no added fees. I was surprise and happy at the same time. I knew my APR would not be perfect, but the dealership did not put me into a vehicle that was out of my budget. I truly appreciated the customer service I received.

jakelovescars

Jun 17, 2011

Bought my new 2011 Chevrolet Camaro 1SS from these guys. Overall my experience was really great. I had a few questions obviously considering I was buying a new vehicle but, Rodney really helped me out by answering them all. The pricing was just a tad more then I wanted to spend but, not horrible so I went home happy.

malibuman

Dec 21, 2010

I went to 3 dealers before I went to Ourisman Rockmont. All told me that I couldn't buy a car because my credit was bad. Not only did Rockmont get me done, but the APR was more than fair, and the payment on my new Malibu was well within my budget. My salesman, Frank knew the vehicle well and put me in the car I wanted. The finance person, Richard was straight forward, and didn't pull anything. Everything was explained to me before I signed on the dotted line and took my new Chevy home. Great experience. I will be returning when I'm ready for another car, and recommend everyone to see Frank at Ourisman Rockmont Chevy.

laxgoalie0212

Oct 3, 2010

I was told I had to buy an extended warranty and gap insurance in order to get a loan. They also told me I had to pay the bank $3000 to get the loan but not to tell the lender when they called me. I put down 10K between cash and rebates and still ended up with a $389 payment for 72 months on a Chev Aveo. I was naive and trusted them and they took complete advantage of me. I just traded that car in and found out that after a year of payments I was still $5500 upside down because of the 24% interest rate they charged me. If you do ever go there to buy a car you need a lawyer and an accountant to go with you so you don't get ripped off like I did.

tomato

May 15, 2009

First call in to the dealership and I received prompt information on the vehicle that I wanted to buy----Maria amazed me with her knowledge -and definetly totally experienced with all types of vehicles and I hate to say it but she new more than I did. If you are looking for a vehicle please call her at Ourisman Rockmont and you to will get the best customer service.

wilbd

May 14, 2009

i bought my new Malibu 09 there the sales man Rownak is a great guy very professional if anybody looking to buy new Chevrolet deal with Rownak great guy. they have great great inventory and very friendly people . Also the service department are open till 9 its very convenient for customers to drop of their car after work .

toro77

Feb 28, 2008

They try but no attention to little details. I recently had them do repairs on my 07 HHR and the car was returned to me a mess... I took it back as they forgot to put on the GM logo on the door and my running board was not aligned properly. The interior of the car was extremely dirty, I had to spend an hour with wipes cleaning all the dirt and dust from all the panels. They left a stain on my rear headliner. And did not put the rubber grommet around the hook that hold the seat back latch, that is still missing. The new quarter panel they installed on the car has a dent in it (from the inside out). I nipple dent. There are runs in the paint some of which they did take care of. And the car rattles and makes body noises now. Oh well. I already advised State Farm and Travelers Insurance, but I doubt they will do anything. It is so incovenient to keep taking the car back to Ourisman. THOSE OUT THERE... STAY AWAY, if you want good service go someplace else...