Used Cars for Sale at Palmer Dodge Chrysler Jeep RAM in Roswell, GA

Pacifica lover

Sep 7, 2016

Staff was very helpful, low pressure. We looked at 2 other vans and decided Pacifica was best features and price. Closing was very quick and easy.

DKMiller5

Sep 3, 2016

Preston our salesman was excellent- no hassle, no pressure.... And we even decided to trade in the car we drove there. Also the finance manager was fantastic and got us out fast. Very friendly and professional.

Rachel

Sep 1, 2016

We were very happy with the service and the price of our Honda CR-V. I would highly recommend Palmer Dodge to anyone buying a new or used vehicle.

Shopjeep

Aug 28, 2016

Just bought a hyper green jeep from Preston at Palmer Jeep. Loved the relaxed atmosphere. They were not high pressure. All the employees that assisted us were friendly and accommodating.

AtlantaEvans

Aug 22, 2016

Excellent service, they had me in and out, and gave me a great deal. You couldn't ask for more. I strongly recommend Palmer Dodge to anyone buying a new or used vehicle.

airbag

Aug 17, 2016

I do NOT recommend this dealership for service, EVERY TIME we go there we have an ISSUE!!!We had an appointment to have the DRIVER side airbag replaced on our Chrysler 300.Got there for the appointment at 9am this morning and they said they DIDN'T have the PARTS!Why make the appointment if you DON'T have the parts, and if they didn't come in then CALL YOUR CUSTOMER and say you NEED TO RESCHEDULE the appointment, as the parts are NOT HERE YET!They then proceeded to say they will fix the passenger side air bag they we were NOT aware HAD A PROBLEM!The sheer lack of professionalism at this dealership is really amazing to me.I will NEVER go back there after this problem is resolved!!!

Johnny Bogle

Aug 16, 2016

James Akin and Eric Palmer are quite the team. Between them, they were able to answer all my questions, made me feel good about the purchase, and had me out really fast. This is the way car buying should be !

David D

Aug 1, 2016

If you're looking for a new car, truck, or jeep ask for Jim Miller. He's the guy to see if you want the best price. No one in Georgia even came close. He's knowledgeable, honest and straight up. You'll be glad you did!

SJ

Jul 26, 2016

Just what you want from a car buying experience. Professional, helpful and responsive without being pushy. Steve did a great job working with my wife and me. .

Callie

Jul 26, 2016

Both of the gentlemen that worked with me did an awesome job. They worked hard to get me where I feel comfortable with the payment. The made the process quick and easy. Thanks

White jeep woman

Jul 25, 2016

Awesome sales rep Ben lively has always done me right three cars in a year from him . I would have to say that's pretty damn good I would say

Mrphelan23

Jun 30, 2016

Kurt was fantastic and helped us get through the process as painless as possible. Would definitely recommend any of my friends to go back to him. Hopeful to do business with him again in the future

Buddy4

Jun 29, 2016

Had a great car buying experience! Would highly recommend. Sales was very attentive, friendly, and knowledgable. Employees went out of there way to make the experience great. We took out small kids with us which was a challenge but the staff was super accommodating and made sure the family was taken care of while we shopped for our vehicle and finalized the purchase.

Jeep102

Jun 29, 2016

Purchased a car from this dealership and it has been in the service center since I purchased it. The service center is horrible. You don't know how long your car will be in the shop, how much it will cost, and will not be offered a rental or loaner car. The staff here will most likely refer to you as the "annoying customer" because you have to contact them numerous times to figure out what the heck is going on.I would not bring my vehicle here for service. They are extremely quick to get your money but after that you are screwed!

Taylor H.

Jun 24, 2016

Palmer DCJR has the most knowledgeable and incredible staff around, and the best prices by far! Thanks to Dustin Hursh, I was able to get the Jeep I've been dreaming of for ages for an awesome price! Everyone at Palmer truly goes over and above- especially Dustin! It was a great experience; I would highly recommend them to everyone!

amanda_myers

Jun 5, 2016

we came in with a number in mind and the sales and financing department made it happen! i highly recommend Ben lively in sales! A pleasure to do buisness with!

Robert S.

May 25, 2016

I purchased a second Jeep from Palmer based on the service received, the sales staff and the competitive pricing. Palmer offered the best pricing compared to other dealerships in the area.

Garechris

Apr 11, 2016

Because of the work you both did to get me in the car that works best for me. I chose you both over my personal friends. Thank you I will be sending people your way!

Nealg

Mar 24, 2016

Our salesman (Will) was very knowledgeable and able to direct us toward an auto that met our expectations. The sales experience was smooth and pleasant.

hokede

Feb 23, 2016

Eric Palmer and Richard Bishop were great to work with. They were very professional and informative about the vehicle and financial aspect. would highly recommend Palmer dealership to friends and family.

SouthernGrits26

Feb 20, 2016

Dustin hursh welcomed us and we are very much appreciated to Palmer for taking care of us and putting us in our new jeep. Thanks guys!

Leahnd

Feb 13, 2016

We have never bought a car from a dealership & our experience at Palmer Dodge was exceptional. Eric Palmer was pleasant, very helpful, not pushy, & allowed us plenty of time to decide if the car we were looking at was the one we really wanted. I wouldn't hesitate to take the drive up to Roswell again for our next vehicle.

Atldragon

Feb 10, 2016

Eric Palmer was a pleasure to work with before, during and after the purchased of my new truck. Very knowledgeable and had no problem matching other dealers offer. I didn't mind driving 60 miles to make the deal with Palmer DCJR. I would rather deal with them then other DCJR dealers closer to me.

JeepGirl

Feb 6, 2016

I have never seen so many Wranglers in my life. There must have been 100 or more wranglers. Great selection better pricing and my saleperson was very polite.

Robby888

Jan 31, 2016

Great selection of Jeeps. Sales reps and all other employees were very informative. Good warranty options. Would definitely recommend this dealership to friends or family

i love cars

Jan 13, 2016

I had an awesome experience with Ben Lively and Palmer Dodge Chrysler Jeep. Ben was very helpful and knowledgeable. I will definitely recommend this dealer.

EricSmiths

Aug 26, 2015

I was trying to sell my car and have it appraised. The experience on the phone was already a bad sign, but was much worse when I got there. The sales consultants were quite arrogant with me and my family. I am never coming back there.

300

Jun 28, 2015

I talk to the service department guy about my car and the problem I was having with it. He told me it would take at least 3 day to fix. Because they have to take part out and send it of to be fixed. So I dropped car off on th 20th. Called to pic up car on the 26th. Car wasn't ready. Go pick it and they tell me I have to leave car so they can take part out to send off. That's why I left it there for a week. The only thing they done was diagnostic test. Which it didn't need because it all ready been done. And they didn't put my center console back together. A left oil on steering wheel which gotten on my pants. Poor service .

Yellow charger

Apr 15, 2015

I buy a electrical part and they sold me the wrong one I try to take back they don't accept electrical parts back. I have to keep it and I get the part in advance and cheaper.

Eric James

Oct 8, 2014

Tony White was our salesman. He did a great job. Very courteous. Understood the process and explained all the workings of the Jeep during the test drive. Positive experience.

byaussy

Oct 7, 2014

Thanks Palmer, and Thanks Tony White! I recently purchased my second vehicle from Palmer. My experience the first time around was fantastic, and this time was no different. Not only does this dealership have great prices, but they are professional, friendly and helpful. Particularly my sales associate (Tony White). Tony treated me the way a customer should be treated, with respect and courtesy. His attention to detail ensured that everything was perfect with the car and with the deal. I've bought a few cars in my time, and I always dread the run-around and high-pressure tactics that seem to be the norm, but Tony and everyone at Palmer have been a pleasant departure from the norm. Thank you for a fantastic buying experience!

FSA

Oct 3, 2014

Worked with DJ, great job on his part, informative and professional. The whole staff made the buying experience what it should be. Would defiantly recommend Palmer to family and friends.

Casey Brown

Oct 3, 2014

I didnt buy a jeep but i must say my sales guy chris buser did a fabulous job working with me! He was very informative and out going sales rep! He was very professionalI would highly recommend Palmer Jeep and Dodge in Roswell!

framer45

Sep 10, 2014

salesperson was nice and professional. this is where it stops. test drove a new Cherokee latitude and had discussed price and personal financing which was well understood in advance and agreed upon with the salesperson. next day I go to finalize and pay and am presented with the final price , taxes, fees and trade in. again , all to our satisfaction and ready to finalize. on a whim I politely asked what their rates wouldl be compared to what my bank quoted me for the loan and they said "yes" , " give us the chance to see if we can beat your banks rate" and they did come up with a more favorable rate. I still decided to go through my own bank . this is where their attitude changed. new person walks in and say's we will have to add another $1000.00 if you do not finance through the dealership. they were not very friendly anymore and my salesperson had disappeared. bait and switch, smoke and mirrors, call it what you will. we said " give back my keys to my trade in " and we walked.

Carguy1111

May 19, 2014

Went to look at a used car advertised for $15,995. Sean met me in the lot, was very nice. Car was a nice recent trade - it had not been detailed but was very clean. Although I wanted to pay cash, I was told I had to finance in order to get the advertised price. The price was acceptable and typical of dealer retail in the books, so I asked Sean to itemize the total, get me an APR and we'd close the deal on Saturday. A day later I was told that the advertised price was a "mistake" and it was really thousands more, but the sales manager would honor the price. So then they proceeded to add on a $599 "doc fee". I asked what this was for since it only takes 15 minutes to file the forms. I was told this was for dealer prep, gas, etc. I replied that none of this had been done to the car, and I didn't want it done. I offered to pay $100 for filing the documents but any more than that would require an itemized list. Then I was told that the doc fee was non-negotiable. They also added a $160 charge for "electronic registration". Since the $39 charge for the title transfer/tags was already on the list, I asked about this charge which typically costs the dealer $10-$15. I offered to pay it if I was given the itemized charges from the DMV. Again, no negotiation.Palmer also required me to finance in order to get the advertised price. The new Georgia Ad Velorum tax law gives dealers that finance 1/3 of the new tax kicked back to them. So if Palmer finances, they charge 6.75% but the actual tax they pay is 4.25%. That's another ~$400 more profit.My experience with Sean was great. My experience with Palmer Dodge was terrible - whoever was making the policy decisions on my deal was completely dishonest. I walked away from the deal and I will not visit them again.It appears that some Georgia dealers have made a habit of screwing unsuspecting buyers with a huge "doc fee". Buyers should be aware that this and other bogus fees are added to the total at closing, and these fees should be challenged as they are nothing more than dishonest profit by an unscrupulous dealership.

kb94596

Feb 19, 2014

Did a lot of research on the internet before visiting. Palmer had great prices advertised. Met with Joe McDonald and he made this a completely straight forward deal. No games, no regrets. Joe even found an additional discount that Palmer was able to extend due to my employer partnership. Dustin in the business office was also completely straight forward and honest. Both guys are very thorough and I'd highly recommend them. Check out the Palmer website. The prices they post are amazing and are valid. Completely transparent process.

TLE68

Feb 14, 2014

We purchased a Chrysler Town & Country and Mike Gebhardt did an outstanding job taking care of us as a customer and working with us through the process. I would recommend asking for Mike when you visit this dealership.

majm

Feb 6, 2014

On a whim, my husband and I stopped in at Palmer Dodge Chrysler Jeep to browse used Jeep Wranglers. We were approached by a salesman, Sean O'Grady, who was not only a wealth of information, but very earnest and eager to help us in anyway possible. We instantly had confidence in Sean. We have bought a lot of cars over the years and I can honestly say Sean went the extra mile to ensure we were satisfied customers. (we ended up buying a new Wrangler/Sahara and love it!) His knowledge of cars/trucks/jeeps far exceeds any salesperson we have ever dealt with in the past, I have already recommended his services to a family member who may be in the market for a new jeep. I have passed this dealership many times before and never gave it any thought. I will certainly recommend them solely based on our recent experience. I am sure other salespeople at PDCJ are very good, but we give Sean O'Grady excellent marks. Thanks for all of your help and guidance!

Scootertruck123

Jan 2, 2014

Mike was very nice to work with as was the buying process.The problems arose when I drove the 2008 Ford F150 Limited home and had it checked out by a Ford Dealership the very next week. The A/C ground faulted and had to be rewired so I asked the mechanic to do a thorough inspection of the truck. The tires on the truck were mismatched and had significant uneven tread-wear which is a big deal on an AWD vehicle. This caused the AWD to overcompensate/kick-in because it thought the truck was slipping which could cause premature transmission problems. This was known once the tires were rotated, so I had to buy 4 new tires as well. The brake fluid was low, the windshield washer fluid was empty, and the brake pads were measured at 1-2mm, they were essentially metal on metal. This could have been disastrous if I had needed to slam on the brakes. So I had the front brake pads replaced as well. I contacted Mike to let him know that I don't believe Palmer Dodge's Service Dept. ever did a maintenance inspection/service on the vehicle because if they did the normal maintenance stuff above, except the A/C, would have been caught and should have been corrected before being placed on the lot. He agreed and upon checking with the owner said "the Owner said to make it right what the truck had cost me." Well, after way too many phone calls and countless service receipts emailed between myself and Mike, the end result is nothing. Since buying this truck I have also now replaced the alternator, the wire connection from alternator to battery, the battery twice, a steering joint on the front left tire, and now I need to have the steering wheel cruise control switch fixed. The deal making was a good experience, but the trustworthiness and the "doing the right thing for the customer" from the dealership, is very disheartening. So yes, signing the "as is" statement is exactly what might should cause the next buyer a moment to stop and due his/her due diligence in regards to the service records of a used vehicle from here. Don't just ask, "Has this been thru your service dept.?"

skiplap

Dec 12, 2013

The way this dealership handles legitimate customer inquires is IMO a complete joke. Chrysler needs to take a closer look into this dealer's practice / CSR if they care about how a dealership represents their brand.We live in Roswell and I would hope a local big brand car dealership would pride itself in projecting a professional image towards their community.We genuinely gave Palmer a chance to make a seriously EZ car deal with us...here is a summary of what happened to date;** 3 weeks ago my wife visited Palmer and inquired about "special ordering" a new '14 Grand Cherokee (to her specifications due to lack of any lot availability)as her current Jeep lease is ending.Hello, total legit repeat buyer with brand loyalty here fellas, right???!!!!!!!The salesperson was "friendly", but ultimately he failed in providing a simple competitive quote and lease number breakdown for this seemingly EZ Special Order when we asked for such info.He merely quoted MSRP of a comp vehicle and a seemingly inflated payment WITHOUT any breakdown (sorry, we DO NOT make a buying decision based on a payment quote and clearly indicated this, we simply asked for a true competitive selling price and the money factor % used, which to me doesn't seem like an unreasonable request... go ahead and make a fair profit, just give us a simple breakdown.After SEVERAL POLITE inquiries by my wife and myself, we NEVER RECEIVED ANY RESPONSES by phone, email, or text.Ultimately after these several requests, they NEVER WOULD OR DID PROVIDE THIS BASIC INFO to help us make a BUYING decision.We were never once rude, and always said please and thank you in advance while asking for the basic info and waiting for a response.It makes no sense to me why these questions from a prospective buyer would be ignored by both Sales and F&I representatives.NO EXCUSE, PERIOD.So yes, they missed this ez opportunity to "earn our local business" due to their lack of answering our basic vehicle buying inquires.** Today Dec. 12th, my wife called them to "schedule the end of lease inspection" as instructed per Chrysler Financial.The person who answered her call BASICALLY LAUGHED AT HER and said "why waste your time with that, ha ha, just turn it in to a dealer, THAT'S STUPID to even bother doing an inspection BECAUSE CHRYSLER DOESN'T CARE."Hhhmmmm... Interesting response to a customer's question of protocol.Generally speaking, dealerships wonder why customers HATE car shopping... PALMER, how about you take a look at yourself & they way YOU represent YOUR dealership and your brand. Some of the reasons could lie within your internal general practice, at least based on OUR experience it appears that way.I don't like to bash a business, but YOU CLEARLY EARNED THIS ONE.If you oppose this review, you folks have our number (as we gave it to you multiple times while trying to buy from you.) But honestly I wouldn't bother, as I've never seen my wife as pissed off at a dealership is she is with you PALMER and your lack of basic customer service and respect to your customer.You missed your chance because you weren't willing to provide simple buying information to an obvious buyer, so don't even get mad at us.We will enjoy our shopping experience elsewhere with a respectable and responsive dealership - and will not recommend Palmer to anyone ever. Sorry.** By the way, the salesperson even bragged about how the owner just bought a brand new Aston Martin. Wow...Way to project an image that you do not gross over your customers.** Choose your Dodge/Jeep car dealership wisely - and know this is a real review from good local people that believe in honest business practice, proper customer service and good follow-up before and after the sale.

22DawgFan22

Nov 22, 2013

Getting work done on your vehicle is usually stressful and inconvenient This time was different. This was my first time at Palmer dodge and I found the experience to be pretty breezy. Besides the parking lot being over crowded and a little stressful to navigate, the over all service provided was great. Go and ask for Stef Forsyth, he is super friendly. .

suzanne3

Nov 21, 2013

I was having several problems with my 99 jeep safari. Stef Forsyth was able to figure out what the problem was and got it fixed immediately. He's great to work with and takes the time to explain the problem and solution for my Jeep. I've been taking my cars to him for years.

lindabusse

Nov 15, 2013

This was our 5th new vehicle purchase from Palmer Dodge! 6th if you count our daughters purchase. We love Tony White and of course Todd Blackstone (who sold us our first purchase from Palmer Dodge)Thanks Guys!!! We love ya's Momma B!

superglue

Oct 31, 2013

I saw a Subaru WRX on line that was exactly what we wanted. I was reluctant to inquire because I live in Ohio! The price seemed too good to be true. I read the reviews, checked ratings and pricing for the car (it was used). I called and as I had hoped (based on his reviews), Tony White took my call. He was actually fun to talk to. He is cheerful, energetic, and honest. He was not the least bit pushy. He was working hard to do a good job for his dealer while making me feel like he was making a deal for a family member. He was aware of my fear of buying from Ohio and was very accommodating to my situation. I had the car checked out by a company called Lemon Squad which made me feel better about buying a car I had not seen. The car checked out exactly as described. I was not aware of Georgia documentation fees at dealerships..so if you are out of state..ask about those and shipping (I used Alpine Transport Inc. and was very pleased). Mr. White kept in touch with me throughout the shipping process and was always charming and professional. I would not hesitate to buy a car from Palmer. By the way, my car is AWESOME!!!!

byaussy

Sep 30, 2013

I recently purchased a new Dodge Dart from Palmer, after doing a TON of research and comparing prices. Not only did this dealership have the best price (their prices on the Dart were about $1200 less than the next best price across the board), but they were professional, friendly and helpful. Particularly my sales associate (Tony White). Tony treated me the way a customer should be treated, with respect and courtesy. I've bought a few cars in my time, and I always dread the run-around and high-pressure tactics that seem to be the norm, but Tony and everyone at Palmer were a pleasant departure from the norm. Thank you for a fantastic buying experience!

2186jdg

Sep 19, 2013

Mike worked with me after seeing the car on the internet. Mike took care of everything and the transaction was great! The car was perfect when i arrived to look it over and test drive.

Ronpsimas

Sep 6, 2013

Friendly, nice people, willing to negotiate , very helpful with choices. Michelle was very helpful and wanted to Mae sure I was satisfied. Great follow up with choices.

Petersburg777

Aug 28, 2013

Michelle Guess was very courteous and professional, since I did my homework and already knew what vehicle I was there for, she made the transaction smoother and provided all other additional info on my Durango. I have been screwed in the past years at another location in Colonial Heights VA, but with my experience here, I once again have faith in this Company.I am an proud US Army Veteran and I approve Palmers Dodge Chrysler Jeep!!!

daniellemarieweeks

Aug 26, 2013

I had a wonderful experience! Michelle was able to get a great handle on what I was looking for right from the start. She made me feel confident in my decision and that I was getting exactly what I wanted at a good price. She is responsive and an expert on the brand.

mdhanratty

Aug 15, 2013

We saw the truck while walking through the lot. We talked about it a lot, and I looked it up on the Palmer Dodge site and the Kelly Blue Book site. The price was a little higher than we could afford so we made an offer online. Jodie replied that I would hear from someone soon and a couple of days later, Mike called. He listened to what our situation, and our offer, and told me he'd talk to his supervisor about. He called back and told me what he could do, which was meet us in the middle. From then on, everything went smoothly and pleasantly.

thebean

Aug 15, 2013

I just bought my second Jeep from the Palmer dealership in Roswell, GA. I made both acquisitions purely on the customer experience I had with people like Mike Gebhardt, my sales guy, and Todd Blackstone, the General Sales Manager. They are subject matter experts with product, passionate about what they do, and work very hard to make the transaction a win-win for both sides. They clearly understand being in business long-term. - Brian Cork

tagnew

Aug 15, 2013

Michelle was very easy to deal with. I knew what I was looking for and about what I was willing to pay. We compared the Jeep she had with another very similiar Jeep at a notehr dealership and went thtrought the differences. She has owned multiple Jeeps so her knowledge was very useful. She spent more time on educating than selling. Entire transaction up to signing the paperwork was handled remotely. When I arived the Jeep was ready including newly installed equipment. I signed all the paperwork and was out of the door in about 20 minutes.

Barryhanna

Aug 7, 2013

I purchased this truck three months ago. This visit was for service, 1,000 mile check and oil and filter change. They were fast friendly and professional. This duplicates the vehicle purchase experience. Terrific, especially when they told me that my first four oil and filter changes were on the house. Jody and his team are writing the book on how to do things right.

billyg7549

Jul 16, 2013

Went to Palmer Dodge after seeing a web deal for a used HONDA civic. While I certainly don't expect to get a new car I was suprised at what I ended up with. The right front brake rub that was supposed to be fixed - wasn't and has gotten worse. There is a front end rattle that is so loud that you can't hear yourself talk over it. When I arrived to pick up my car that was promised to be ready and waiting to go I eneded up waiting almost an 90 minutes before the car was fiinally given to me. The original salesman was busy trying to sell a new car and I was told several times that the car was being preped and would by up soon. Finally, I got someone else to go find out what was going on. The ar came up and it was obvisous that it had not been being preped. Should have left the car there and called a cab. By far worst car and worst car purchasing expereince I have ever had.

hann2723

Jul 9, 2013

Went to Palmer Dodge to purchase a specific vehicle and walked out in less than an hour with the exact vehicle I wanted with a lower payment and better rate than my personal bank offered. Went back 5 days later to buy my wife a new car, havent purchased as of yet, but the amount of effort that Tony White is putting forth in getting her into a new vehicle is above reproach. They have definitely earned my repeat business in sales.

cehon82

Jul 3, 2013

This was the 2nd time I had driven 7 hours to purchase a vehicle from Palmer and the 2nd time that I purchased a vehicle from Mike Gebhart as well. Both buying experiences were exceptional!! Everything was laid out before I drove down and there were no surprise fees or anything of that nature that has happened at other dealerships in my past. Not only is the staff top quality but the quality of their vehicles they have sold me both times is second to none. It's really hard to find a used Jeep Wrangler that has been lifted and doesn't have some kind of malfunction or wearing on it, but the two I have purchased have been of the highest quality everything from parts, to aesthetics, to workmanship. I highly recommend this dealer and Mike Gebhart as well. I can pretty much guarantee I will be making that 7 hour drive again sooner than later for any of my automobile purchases.

kt2013

Jun 10, 2013

We had been searching for months for a very specific vehicle need for my wife. I was going to buy used either from a dealer or private sale and it was very hard to find what we wanted with a reasonable price. Palmer happened to get one of what we were looking for and I decided to try to work with them (I read the reviews and I was impressed). I picked Tony White from the reviews specifically to contact. Tony was better than most dealer sales people right off the bat as he was excited and helpful, but not overly pushy. Tony actually worked with me on price over the phone since it was a bit of a drive to come to the dealership. Overall, we were very happy with the experience with Tony and Robert Noll in Financing. There were no surprises during our purchase process. After our paperwork was complete, something odd happened outside the control of Tony. We had to get the GM (Todd Blackstone) involved and I was impressed with how he worked with us in a sticky situation. In the end, I felt like we were treated very well and I would have no hesitation recommending Palmer to others. Thanks Tony, Todd & Robert for making the dreaded dealership experience something positive.

krhissey1

Apr 23, 2013

I brought my 2007 Grand Cherokee in for service and I was beyond thrilled with the service, despite the issues my vehicle was having. This was my first encounter with a Jeep dealership in GA since moving here last year. Last week, I brought the car in last week for an acceleration issue but unfortunately no certain issue was found. Then, a couple of days later it started leaking coolant and I brought it back in-- the same rep worked with me and in addition to working on the current issue, he also noted the acceleration issue to be checked as well in case there was a connection. Well, come to find out- I had three separate issues all contributing to the acceleration issue and the team went above and beyond to make sure that the two new (and one unforeseen!) issues were fixed and the cost was reasonable. I tend to have my doubts when working with a dealership but Palmer Jeep and the service crew put those doubts to rest.

jjhercules

Apr 2, 2013

In January 2013 I was fortunate enough to have had a great experience purchasing a new Dodge Durango from Palmer Chrysler-Jeep-Dodge in Alpharetta GA. As a resident of Orlando FL I had no intention of looking outside the Central Florida area for my new vehicle. However, after one quick email from me and a prompt phone call from their sales person Mike Gebhardt, I knew my plans needed to change. The speed, accuracy, and integrity that Mike and the rest of the team at Palmer provided were impressive. Over the course of one evening, via phone and email, I was able to get a price that could not be beat by the dealerships in Central Florida and have that offer sent to me signed by the sales manager with a phone call follow-up from Todd Blackstone the GM. The dealership honored their quoted price and played no games upon my arrival. Even after the cost of rental car and gas from Orlando to Atlanta, the deal at Palmer was still cheaper than the best deal in Central Florida. Prior to my arrival all the necessary paperwork was completed and awaiting my signature. This was accomplished utilizing information provided over the phone, computer, and via text messages. Due to the efficiency with which Mike and the team works, I was able to inspect the vehicle and start my drive home within an hour of arriving at the dealership. Mike is a very genuine individual who is obviously committed to customer satisfaction and prides himself on honesty and integrity. Overall, I was very impressed with Mike and the entire team at Palmer. I have recommend Mike and Palmer to my family and friends and I look forward to doing business with Mike and Palmer Chrysler-Jeep-Dodge in the future. Respectfully, Justin

Mineral

Mar 28, 2013

I had an exceptional buying experience with Palmer Dodge Chrysler Jeep. Throughout every phase of the transaction, the transparency, attention to detail, follow up/follow thru, and willingness to go above and beyond were all outstanding. The entire process was easy, quick and hassle-free. Everyone from the GM (Jody Cruce), to the New Car Sales Manager (Todd Blackstone) to my Sales Agent (Tony White) was very friendly and genuinely helpful. I have recommended Palmer to friends, family and co-workers and will continue to do so - Scott Tracy

salman1

Mar 27, 2013

I recently had a great experinece at Palmer Chrysler Dodge Jeep and I thought it was important to express my grattitude to the guys that made it happen. Palmer always seem to have a really great mix of pre-owned cars so I decided to check out their website. I called on a Toyota 4-Runner Sport I liked and spoke with Buddy Buddin, he confirmed it was still available and invited me to come in for a test drive. They offer no excuses, nice cars that are clean inside and out, fully serviced, inspected and ready to be driven home. I went right down and after a test drive in the 4-Runner Buddy had his sales manager Chip appraise my trade in. We we're able to quickly arrive at a deal with no games or gimmicks like I've seen at other dealers over the years. I really appreciate the straight forward approach of the guys at Palmer CDJ. Very proffessional operation! I plan to go back for a new Jeep Wrangler Unlimited in the future. Thanks agian to Buddy, Chip and Robert!

rkkleisner

Mar 17, 2013

I brought a 2005 Jeep Wrangler in that I was thinking of buying from CarMax to get looked at and generally inspected. Mr. Tim Rankin was the Mechanic who looked at it and spent the time to throughly go over everything on the jeep to ensure it was a sound purchase for me. I might add that this was all free of any charge because I had a free 31point inspection coupon that they had sent me. I have also had Mr. Rankin work on my 2005 Jeep Liberty and have always found him to be knowledgable, honest and willing to take the time to show you what your vehical needs done if anything. I have rarely had this type of great customer service from any Mechanic at any other dealership before.Thank you for employees like Mr. Rankin.Regards,Richard Kim Kleisner

akpochyla

Feb 20, 2013

I found my experience of buying a new Jeep Wrangler excellent because the staff was awesome. I worked with Mike Gebhardt and he made me feel very comfortable with the purchase process. I also bought a second Jeep a day later. It was the best experience I have ever had purchasing a vehicle. I also want to thank Nick, Todd and Robert. I would recommend Palmer for fair trade in value, great vehicle price, comfortable purchase environment, the trust factor, excellent customer service and a quality product. Big thanks!

pwegent

Feb 15, 2013

I live in Gulf Breeze, FL. DJ Wilks did a superb job of selling and delivering the car that I absolutely love! Two thumbs up!!!

chuckmoney

Feb 13, 2013

Jordan was very professional; not the stereotypical "car salesmen". She knew all of the features of the JEEP I purchased. The dealership's price was very competitive. The management staff bent over backwards to clear up my confusion about their financing terms.

moosh227

Jan 25, 2013

I found this dealership online called and made an appt to see a particular. Used car but drove away in a newer model less miles.. Was very pleased with my Salesman Gabriel Delcanto. I Would definitely recommend this dealership !! It was a no hassle stress free transaction :)

Donna Wallace

Jan 23, 2013

We were on computer looking at cars and saw your name and how close you were to us. We stopped by and were greeted with a nice smile from Cynthia Deck. We asked about the jeep cherokee and fell in love with the jeep. We did buy the 2013 jeep overland. Everyone at the dealer was very helpful right done to sitting in jeep for almost and hour to explain all the details about the vehicle.

MTH

Dec 29, 2012

I live in Newnan, Ga. and have been a long time customer of Hayes Chrysler. But this week, and for the future, I've made the switch to Palmer Dodge. The service was excellent (ask for Mike Gebhardt and Nick), the pricing was the best of anyone in the Southeast (trust me...I checked them all) and the paperwork process was exactly what we had agreed to in advance (no hidden fees or "gotcha" moments). It was obvious that Palmer Dodge wanted me as a customer and wanted my business. After the sale, Palmer Dodge even detailed the car and then delivered it to Newnan the next day for free.

ronnietidefan

Dec 15, 2012

I drove 200 miles to buy a new truck .They told me one thing but when I got there it was something different. I guess they don't like Alabama fans in Georgia. Ronnietidefan

nhoad

Dec 14, 2012

Great buying experience.. From start to finish. Would highly recommend Mike Gebhardt in sales and Todd Blackstone the very knowledgable GSM. They were honest with their pricing with zero pressure and no funny games... I will buy from them again.

jtkangaroo

Dec 9, 2012

After some negotiations, we got exactly what what we wanted for exactly. We also were able to purchase the vehicle for the price that we wanted.

samgibson

Dec 7, 2012

This is a great Dealership. Everyone was very professional with no pressure applied. I especially enjoyed working with Buddy. He was extremely knowledgeable about my vehicle and took the time to explain the key features. I learned things about my Jeep that I would never have known without his help. He worked to get me the best deal possible and a fair trade in value for my Lexus. I have owned 2 Jeeps, but this purchase experience was by far the best. Thanks Buddy for setting up the Blue Tooth capabilities on my Jeep and pairing it with my phone.

jtalbot1

Nov 30, 2012

Excellent experience.. From start to finish. Would highly recommend not only this dealership but Mike Gebhardt in sales. They were upfront with their pricing with zero pressure... Again, great experience.

arniman2001

Nov 27, 2012

We have purchased many cars over the years, but the experience we had with Palmer was by far the worst. The price is comparable to other Dodge/Jeep dealers. They are doing a good job bringing you into the door - the service afterwards is a disgrace to the free market place. Unkept promises, lies, cover ups, etc. We will never do business with this dealer.

JillIandSusan

Nov 21, 2012

Love, love, love these guys. We have been looking for a 4-door Jeep Wrangler for 6+ months. We got a little serious about 6 months ago and found ourselves at Palmer DCJ. They were supper responsive. We worked with Nick Barron at the time with some "light" negotiations and he was reasonable and fair. Ultimately we just decided it was not time to pull the trigger. Last week we were back at thinking it was time to get the 4-door. We have a 2-door, but the kids are bigger and we just needed the bigger Jeep. We actually found a used one on CL that we looked at and thought we could save some money by going that route. More out of curiosity we decided to price the new ones just to see how far off we were. There was no question we were going back to Palmer DCJ b/c our first experience was so good and we just got the sense they are really honest and fair and above board with all that they do. So, we walked in and we were greeted by Robert Coleman, who we now know is the best sales guy ever (I'm sure the others are great, but he was our guy :->). Robert was SUPER knowledgeable about the 2013 Jeeps and made the looking and test driving and the whole experience easy and fun. So amazingly, once we found the one we wanted and got to talking price we found that the new 2013 was going to be the much better deal than the used one we had looked at the previous day. We got to work with Nick again on the negotiations and even had Todd Blackstone the General Sales Mgr help with some fine print to get the deal done. Overall Palmer DCJ made the decision easy to go for the brand new 2013 true blue Jeep Wrangler Sport and we drove her off the lot yesterday! We got top dollar for our trade, a great price for the Jeep, easy process for financing with a great rate, and overall worked with a great group of people to make it all happen. In our journey to find our new Jeep we did visit one other dealership and we can say hands down Palmer DCJ is the place from where you should buy your next car. When you are talking about such a big purchase you want to work with people who you trust and make you feel good about the experience. We felt just that way with Robert and Nick and Todd and everyone we got to interact with over the past few days at Palmer DCJ. We cant say enough good and will recommend them to anyone looking for a trustworthy dealership to buy their next car. Thanks Palmer DCJ!!!

jnkk_99

Nov 20, 2012

WHO you buy a car FROM is just as important as what car you buy. It is a partnership beyond the actual purchase price. I purchased a Jeep Grand Cherokee from Lee Lloid (sales Manager) and DJ Wilks in 2012 from Palmer Chrysler/Jeep, and they were some of the best "car people" I've ever encountered. They are geniune people who care about their customers. I have never written a recommendation like this before, but felt compelled to provide feedback for people (like me), who want to understand who they are buying from before they buy. I would recommend Lee and DJ to anyone considering a Jeep Grand Cherokee. They go above and beyond to make sure you are 100% satisfied. And to me, that is the most important thing...of course, they gave me a great price too! Jeff Kelley

chelseymad

Oct 28, 2012

I have now purchased 4 vehicles from Palmer. I find them to be honest and have the best intrest of both me and my family in their heart(not dollar signs). I love my Wrangler and my daughteris delighted with her Sebring convertible. We will always be customers of Palmer Dodge, even though we live almost two hours away. It is well worth the drive. Take my word on this dealership...they are great! Special thanks to Jody and Lee again!!!

Pshaw260

Oct 28, 2012

Great people! Clean, friendly dealership! Wonderful experience purchasing our daughter a nice pre owned jeep!Will come back to Palmer for next vehicle purchase!Thanks to Mike and Numi for a great experience!

majenkins2

Oct 20, 2012

This was by far the easiest car buying experience I have ever had. I HATE buying cars. Jordan was incredible. I had originally planned on purchasing my Jeep locally in my hometown of Panama City, Florida. The deal I received at Palmer was EXPONENTIALLY better than that of my local dealership. In fact when I called my local dealer back and told them the deal I was getting with Palmer and offered to keep my money local if they would match it, they said "let me call you back". I'm still waiting a month later. I have already referred 3 others to Palmer.

maikesantos

Oct 17, 2012

This dealership is excellent across the board. When I showed up they were very friendly towards me. They did everything to get me the vehicle I wanted for the price I wanted. It was also a relatively fast process. I recommend them to everyone.

ltc0727

Oct 13, 2012

Jordan Makela, salesperson, was excellent. All of the negotiations were over the phone. She gave me accurate information about the jeep and the price. When I made an offer, she spoke with her sales manager, Nick Barron, and returned my call promptly.Closing the deal was easy. The fiance person, Robert Noll, was pleasant and provided the required information. There were no surprises. Everything was done as Jordan had stated to me.We were at the dealership for approximately one and one-half hours. We are very pleased with our purchase and would highly recommend Jordan personally and the dealership. I have already gave one of her cards to a family member.

smm1031

Oct 9, 2012

amazing service, no pressure at all. these 2 were some of the most personable and honest car salesmen I have ever met! Got into the ride, drove it around, sat down worked numbers and walked out the door a happy customer :)

dgrant70

Oct 9, 2012

A wonderful purchasing experience. All of the staff were very helpful and friendly. I would buy from this dealer againGreat prices and exceptional customer service.

balou_2

Sep 26, 2012

They disappeared after the saleI was an out of town buyer and had to rely on the salesman for complete report on the condition of the vehicle purchased.Per purchase I couldnt say enough good stuff, great communication, great response, very helpful.Both the salesmen and I somehow overlooked the fact that both front rims were bent. Even after the dealership replaced the tires they still did not mention this safety defect to me.Only after I got back home did I notice this problem.Tried to contact the salesmen, sales manager, even the Vice President of the dealership and received no response.Finally after two weeks got a phone message from the sales manager and a week later and 4 returned calls have still not heard back from him.In short, pre-sale service A+ post sale service F-.Im guessing the Palmer dealership cares only about my money and cares nothing for my business, satisfaction as a customer, not the safety of my family or pre-owned vehicles they sell.

tdrider66

Sep 26, 2012

purchased jeep unseen from internet salesspecial service from jordan makela who was waiting at theairport to take us to the dealership and make the sale a great experience. she was patient and thorough during her presentationthankslove the car

ecantrell

Sep 25, 2012

I was very pleased with my experience at Palmer. I purchased a new Wrangler equipped with all of the accessories I was looking for. I was assisted by David Jones and he was great to work with. Buying a new car can be painful a lot of times but not here. Very friendly and at no point did I feel pressured. I gave a perfect rating because David and the dealership deserve it. Great experience and highly recommended.

STEPH D.

Sep 14, 2012

I recently bought a new Jeep at Palmer & had the best experience! I am a single female & try to take care of things on my own. Unfortunately when it comes to cars I'm not very knowledgeable and sometimes feel like I'm being taken advantage of, so somewhat untrusting of mechanics & "car salesmen". I shopped around, and Palmer hands down had the very best prices. Mike was my sales associate, who did nothing that resembled trying to "sale" me a vehicle. I immediately felt at ease with his personality & his knowledge. I felt he listened very well to what I was looking for and wasn't concerned about anything but helping me find the right Jeep for me. We test drove a bunch of different cars, and I really appreciate his patience. Nick is the sales manager that worked with Michael on my deal. I told them what I was able to do financially, and they worked with me to get the price down so I was able to drive off with my new Jeep that day. Thank you so much to everyone at Palmer for their kindness and sincerity. I will always refer anyone I know to Palmer, and to Mike & Nick specifically in the future. CONGRATS TO PALMER DODGE FOR DOING RIGHT BY PEOPLE. BRAVO TO MIKE & NICK FOR BEING AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cgryder

Sep 12, 2012

Mike Gebhardt rescued me from a lackluster sales experience. I was leaving the lot because the other guy was so clueless about salesmanship. Mike asked if there was anything he could do to help and I said I was going somewhere else to buy a Jeep. Well, I didn't have to. Mike took me under his wing and matched me with the Jeep that I wanted and LOVE. He treated me like family and it didn't feel like a "sales" experience at all. The store manager, Nubian, was also extremely respectful and courteous to me. They didn't give up on me when I was being selective and on a budget. I am so proud of my new Liberty and I want to tell everyone - in fact, I AM telling everyone - how easy Mike and Nubian made it for me to get the vehicle I have secretly longed for for years. Go See Mike. He is real, he is knowledgeable and he is eager to make a sale that YOU won't regret. I would definitely buy another vehicle from him. And thanks to Robert Knoll the numbers guy. He was easy going and helped make the "unfun" part go by smoothly.

jnayrapp

Sep 8, 2012

I walked in to view a 2012 Wrangler 4 door hard top Jeep when my mind was set on purchasing a Mercedes ML350. Mike greeted me near the front door and was extremely polite and useful when wanting to view this vehicle. His knowledge of the vehicle was top notch and he was able to answer every one of my 1000 questions with patience and professionalism. As time went on I was able to see all the benefits of the Jeep vs. my prior choice vehicle as Mike was able to point out major key elements that made me choose this vehicle over the ML350. Throughout the whole process everyone that I came in contact with was helpful, kind, entertaining and made the experience easy, quick and fun. Every request I had they went over and beyond to make sure it was filled and my custom Jeep was delivered on time, and in the exact condition that I ordered it. Mike even drove my Jeep to a few different customization shops himself to ensure it was done exactly how I told him I wanted it. I would highly recommend working with them in the future and expecially Mike as he does not have a high pressure sales tactic and really takes a more consultative and helpful approach which makes you feel like they are on your side and not just trying to sell you something. Thanks Mike for all your hard work and effort, I love my new baby!!

bonnielit

Sep 6, 2012

We searched the internet and found this dealership to have a good selection of Chrysler Town and Country minivans so drove from NC to purchase our van. The experience was good and we love the van. We had emailed and spoken with DJ before we arrived and had a good feel for the van before we ever saw it. The pictures on the internet really helped us out.

kathleenrandall

Sep 6, 2012

Michael was knowledgeable about jeeps and provided the information we needed to select the jeep we purchased. The overall experience was positive and we left feeling satisfied with the transaction.

Dawn in Alpharetta

Sep 5, 2012

I purchased a used vehicle from Palmer Dodge. I didnt realize it at the time, but the tires were in very poor condition, so by the time I went for my first oil change after 3000 miles, the recommendation was FOUR NEW TIRES. I couldnt help wondering why Palmer Dodge would even put the car on the lot if it knew that all the tires were in need of replacement. Buyer beware.When I went back to my Sales person, he stated nothing could be done. His manager was also not very cooperative. I went to service to get the records on the vehicle. The service Manager, David Keller said he would do what it took to make the situation right. If it had not been for David Keller and the Service Team, I dont know what I would have done.I would not purchase a vehicle from Palmer Dodge but I will continue to get my car serviced there as well and refer my friends/co-workers. I would only recommend Service, not sales.

jcravens

Sep 4, 2012

My experience at Palmer was terrific. Jordan was very easy to work with and provided a lot of good information. Everyone I came in contact with at the dealership was friendly and helpful.

redman08

Sep 4, 2012

Very bad experience. I said that I wanted to pay cash - the sales rep tried to convince me to finance for 10 solid minutes after that. The entire time I told her we were wasting time because I wasn't going to finance - she was very stubborn. (I had a cashiers check sitting in my wallet...) Then I made an offer on the car (I was about $700 below suggested retail value on kbb) and she came back $2000 above SR. Then she tried to get me to offer $1000 above SR and I told her straight up that I was not paying above SR for the car - once again she was stubborn and quite rude. She went and got the sales manager who stated that they "have the best prices around" and that I "would never find a similar car for that price." I left the dealership quite frustrated that my experience could have possibly been that bad. I went on to the next dealership on my stop (the toyota dealership about 2 miles from palmers) and found that the toyota dealership was asking $500 below SR for almost the exact same car. The only difference in the cars? The one at the toyota dealership has 1k more miles and was a certified preowned vehicle (aka, 100k warrenty included). I talked them down to $900 below SR and walked away a happy camper. Long store short - do not bother to visit Palmer's Chrysler Dodge Jeep and Ram. It will be a waste of your time.

kolree

Sep 2, 2012

I had a very good experience at this dealership. Mike knew a lot about Jeeps and was able to answer all my questions. They had a good selection to choose from and I found just what I was looking for (a Jeep Wrangler Sahara in "dozer" yellow). We struck a good deal with very little of the "let me go ask my manager" stuff and I am very happy with the whole experience. Mike even followed me home to get the check! I would recommend this dealership to anyone looking for a Jeep.

sbrown_atlanta

Aug 31, 2012

I am happy with the work this dealership does and they sure juggle a lot of customers well. My only complaint is that for the 2nd time they have promised that they would wash my van as part of my service and have not done it. This time they said there was something wrong with the plumbing which sounded like an excuse.

MrsSturg

Aug 27, 2012

Dennis was very knowledgeable and patient in helping me and my husband select a vehicle. I had an idea of what I wanted but he also presented other options for me to consider without up-selling. Lee, Dennis and Jordan were all very attentive and professional making sure every step of the process moved along.

jtubo

Aug 20, 2012

Mike Gebhardt was honest and very easy to work with. His know of the industry and his product was impressive. His follow up was outstanding. I would highly recommend this group!

brent pollard

Aug 18, 2012

David did by far go above and beyond with helping us with the purchase of our new vehicle, even down to delivery to our door step and helping my wife with organizing a service on our other car. I did feel that the dealership itself could have stepped up a bit more as this was our third car from them in 2.5 years !! Overall I will be recommending David to both friends and business associates. Thanks David and good luck with all future endeavours.

steve.sherrill.10

Aug 16, 2012

Jordan was very attentive and management was very straight forward, not trying to play games. Very pleased with my used Lexus! Jordan was very efficient before and after the sale!

Cdwarren87

Aug 14, 2012

Went in to buy a new wrangler. DJ was very informative and easy to deal with. None of the staff tried to pressure us to go one way or the other. Options were laid out and any questions explained promptly. Would definitely recommend to anyone searching for a large selection of jeeps at very competitive prices.

michael.rawlings67

Aug 13, 2012

The dealer was easy to do business with, they were polite, courteous and low pressure. The salesman was informed and knowledgeable. The financing was quick and we love the vehicle.Michael

Bravolawrie

Aug 9, 2012

Attentive to my request made the process of buying my new Jeep quick and easy. Vehicle was well prepped and pricing was laid out clearly. They were able to make the best price in Atlanta on the wrangler I was interested in.

Michelleprice

Aug 8, 2012

Outstanding young salesman.Very helpful,very knowledgable about the car,even though it was a Ford.Very competitive pricing.He answered all my questions,and worked hard on getting me the car for the price I wanted to pay.finance dept moved us in and out very quickly,Jody did a great job explaining everything.I will definitely go see Dustin for my next car!! Great doing business with them!!

jgilmore1

Aug 8, 2012

Mike was great to work with! He listened and acted up on every request. Even afterthe sale Mike answered and returned every call and resolved ever issue. Excellentcustomer service skills. A true professional if you are going to buy from Palmer I suggest only working with Mike...

TomAlberts

Aug 6, 2012

Mike and all team members did a great job from sales to finance. We also had a comfortable stay while waiting to finish the process.

Dlarson14

Aug 1, 2012

Landynwas very knowledgable, professional, and flexible to close the deal. Would recommend working with her to friends. Worked hard to give me the deal I wanted.

jroper52

Aug 1, 2012

Mike did a super job for us and we are very pleased with our new Jeep Grand Cherokee. I will be recommending this dealership to all my friends and family...Mike does a super job.

TAMMY713

Jul 30, 2012

We received EXCELLENT service from David Jones. He was able to answer all the questions about the Jeep and come to find out he has only been on the job a few months. David listened to what we wanted, he told us what he could and could not do. There was no pressure from him. If he didn't know the answer, he let us know that and was willing to get the answers for us. When we picked up the car, it was spotless. David got in the car with us and showed us how to hook up our phones, and answered all the questions we had before leaving the lot. He also told us we could call him if we had any additional questions. David is an EXCELLENT sales rep.I would definitely recommend David Jones to friends and family. The only advice I would give to the dealership who had cars flying out the door on the day we were there, you should have more finance people on staff. We chose not to wait around because David being the wonderful sales rep offered to call us when it was our turn to be processed. EXCELLENT SERVICE MR. JONES.

etta999

Jul 29, 2012

I went in for an oil change, tire rotation and a wash. I was there for over 4 hours. There were obnoxious kids there running around and yelling. I know the kids were not their fault but I will not waste my time there again.

biker5299

Jul 24, 2012

Very friendly crew... DJ Helped me a lot, I was buying the Car from out of state. He answered all my question I asked. DJ Also worked with the price for me

radmanmm

Jul 23, 2012

Randy immediately knew which cars to show me, was personable with my family and worked very quickly to get the car I wanted at the price I wanted. Purchased a black 2012 300S.

dcstoddard

Jul 18, 2012

Recall work on 2007 Jeep and Check Engine/Gas Cap Light - %23.00 to reset the light and it is back on. Palmer did nothing and wasted two days and 30 miles round trip. I can do the same thing unhooking the battery. Won't be back and they won't get the opportunity at the next Chrysler purchase.

Auremy

Jul 5, 2012

Good: extremely friendly, not too much pressure as at other dealers, decent price, pretty nice waiting rooms.Bad: not much bad to say. It took awhile to get into the finance guy's office which was annoying and when I got in there I was told my credit was suspect (725 credit score - give me a break...). They really push the extended warranty on you.

Mreynaud

Jun 4, 2012

Very good customer service in both sales and service!!! Nick and Jake in Sales We're extremely helpful and Michael in service was veryEfficient and polite! As a first time jeep owner weAre very happy!

ustiiyonv

May 31, 2012

great first experience with the express oil change. Morgan was extremely helpful and a pleasure to work with. Work was done quickly. I would definitely use again for the next service...

nixram

May 29, 2012

Morgan was very fast and very friendly. As always Palmer Dodge was on point and had the answers to all my questions. Thanks again for your work.

Ed Nuqui

May 12, 2012

What an awesome experience! Both Nick (sales manager) and Dustin (salesman) provided me with the best customer experience I've ever had purchasing a car. I'm a fairlly tough negotiator but they handled the entire transaction with the up most professionalism. I believe at the end it was a win win for all. Thanks Dustin and Nick for taking very good care of me, I would absolutely recommend Palmer Dodge Chrysler Jeep to all my friends!

jamiecu1

Apr 2, 2012

Cliff was great to work with and got me the deal I asked for. He also filled up my tank with gas which is important with today's gas prices.

prismay

Mar 21, 2012

Not only did Palmer Dodge exemplify a high level of integrity, but Gabriel, Todd, and Richard (finance) worked their butts off to make my deal work and get my husband and I in the car we wanted for the price we wanted.There were some obstacles (none that Palmer was in control of or to blame for) but the guys helped us get through them with ease.Prior to coming to Palmer, we contacted Ed Voyles and Hayes and neither dealers were able to offer us what Palmer did. Gabriel is kind and knows his stuff and I'd send someone to him in a heartbeat. Todd is a great guy as well and was willing to negotiate where other dealerships were not. Richard in finance had a huge part in getting the financing approved even with some issues he knew how to push the deal through- experience is necessary and invaluable in this industry and these guys are very experienced.I'd recommend anyone and everyone to stop by, they have a vast selection and if they don't have it they'll get it for you.

randolphmott

Feb 5, 2012

I visited Palmer dodge looking for a reasonably priced used vehicle. I started off with phone communication and explained my situation to him and asked him if he could work with me. he asked me to come look at his selection. i arrived he met me at the door, we looked at the vehicle, and proceeded with paperwork. well a hour or so later i left in my car car happy as could be with a payment lower than i had expected, and a warranty.

hna478

Dec 17, 2011

This dealership had wonderful customer service and I was very satisfied with my overall experience and would recommend this dealership to anyone! Everyone worked to make sure I was happy when I left.

prosen

Dec 12, 2011

Our salesman Cliff is very professional and was very helpful to us in purchasing our second new vehicle from Palmer Dodge.The sales area is very clean and updated, however, the Service area is outdated, dirty and not very accessible. I was very surprised to see how outdated it was in comparision to the nice showroom and sales desks with all updated furnishings. The narrow road to get to the Service Area is horrible and outdated...instead of pulling into an enclosed area, the customer has to leave the car outside and dash into the service desk area. Customers care about the Service Area being updated and CLEAN!

juliensanti

Dec 11, 2011

I live in Savannah GA where the Jeep prices are excruciatingly high, so when searching for a new vehicle within 200 miles, Palmer DCJ had the best internet prices available on the EXACT 2012 Jeep Wrangler Sahara that I was looking for (out of an incredible stock of over 40 different vehicles of similar style!). I called their internet sales number and was greeted by Cliff Mullaney who was very attentive, knowledgeable, affable and sometimes even downright hilarious - an excellent gentleman to do business with. I picked up a one-way rental car to make the drive to Roswell and check out the new Wrangler before purchase (even though they do have delivery options) and he even assisted me with returning my Enterprise rental and arranging means of contacting the manager of the rental company despite the close of business for the evening. All around one of the best purchasing experiences I have ever had! I would highly recommend this dealership to anyone, especially my ex-military and Gulfstream co-workers who would greatly benefit from the discounts and prices that range from $5,000-7,000 cheaper than local window stickers.

lovin jeeps

Oct 14, 2011

Outstanding customer service. Made me feel like family. I talked to the director over parts and service prior to this but he seemed more interested in his phone than his customers. But bill and Mr. Keller made me want to write a great review for them. Cudos keep up the good work

p2french

Oct 13, 2011

Customer service was excellent, all employees were professional, quality service delivered as promised at a fair price in a timely manner. Have already recommended to others.

tss787

Jun 1, 2011

Found car I was looking for on the internet. Corresponded with Nubian and he did a great job describing the car and answering my questions. Two days later did a last minute appointment and bought the car. Nubian was courteous, friendly, and was great to work with. He was very helpful and detailed in going over and explaining all the controls on the car. The buying experience was great and I would highly recommend anyone looking to purchase a call give Palmer a look and work with Nubian.

Ttomsik

May 16, 2011

Great experience with this team. Extremely easy to do business with and I would definitely recommend for anyone looking to purchase new or used. I found my Jeep Wrangler on their website, scheduled an appointment via email, and had the Jeep rolling off the lot within just a few days. Financing was quick and painless. They really made the car buying process enjoyable.

danfons

Apr 26, 2011

My experience with Palmer Dodge Chrysler and Dennis Wilkins was excellent from beginning to end. Dennis was very up-front with information regarding the vehicle I wanted to purchase and was helpful and responsive to all the questions I had. Dennis was also accommodating when it came to a third party inspection of the vehicle and shipping arrangements as I was purchasing out of state. Dennis and Palmer made the vehicle buying process very smooth and the vehicle was delivered to me as promised (I love this Corvette!).

chazewmsbey

Apr 20, 2011

DJ and Richard Bishop were very pleasant to work with. They made the process of purchasing a new car easy without the hassle of the typical sales person. They worked extremely hard to get me into a car before I made a huge mistake at another dealer. So, I am grateful for them and my new car!

pdecamp

Apr 19, 2011

Jody Cruce went out of his way to locate new run flat tires for my 2005 Cadillac CTS-V. Roberto Del Campo really went the extra miles to get the tires installed and correct a defective tire sensor issue. I have always received outstanding service as well as great new car pricing and trade-ins.

MikeM_Atl

Apr 18, 2011

walked in one evening at 6:30 and walked out at 8:45 with a 2011 Charger. Gave me very fair price on my trade-in and good value on the new car. Finance set up and signing took at20 minutes start to finish. Nice selection of cars in the lot and the team acted like they wanted to make a deal!great experienceMike M.

bjrichardson

Apr 18, 2011

Everything about Tony White and Palmer Dodge was nothing but Top Notch! I had been to many dealerships in North East Georgia, but none had the patience and hospitality Palmer did. I will most defiantly be coming back to see Tony at Palmer Dodge again.Thanks again,Brandon

hthomasmail

Apr 18, 2011

Sold our used vehicle to Palmer Dodge, and were treated professionally and with respect. Both Ken and Cliff were full of personality, and made the process not only easy and painless, but a complete joy. We will definately be back to Palmer Dodge to purchase our next vehicle. Top-notch.

Lori Falstrom

Apr 18, 2011

The atmosphere at the dealership was lighthearted and friendly. When we walked in, the first thing DJ said was "Can I get you some coffee?" How nice! DJ was a very knowledgable sales person. We had a lot of questions about the Jeep we wanted to buy, and it was nice to have a salesperson who could answer the questions we had with confidence. We loved the fact that there was such an assortment of vehicles for us to consider. We probably would have been happy with the Sport, but we are thrilled with all of the extras the Rubicon provides. Coming to an agreement on a price of the vehicle was easy, the price offered was excellent. We had been to the Canton dealership and also the Jasper dealership. Their prices were higher than yours. We traded in a 2006 Charger, and coming to an agreed price on that was easy also. A few offers and counter-offers and everyone was happy. I never felt any high pressure, which tends to make me nervous and then I just leave. Paying for the car was quick and easy. Richard was very helpful in explaining all kinds of additional insurance that is available. Finally, delivery of the vehicle was very informative. DJ even paired up our smartphone for us before we left!!

Lisab07il

Apr 17, 2011

We had excellent customer service with Tony White. He was never pushy regarding our sale. The next day we showed up and bought a vehicle. My husband and I are very experienced when it comes to buying vehicles. When it came to Tony; hands down he is the best!

bilodp

Apr 17, 2011

I had a very good experience with te Sales Team at Palmer Dodge/Chrysler. I initially contacted Nubian via the Internet and he listen to what i was looking for and almost immediately found the vehicle. We set up an appointment and finished the deal within a couple of days. Thanks!!!

agent99

Apr 16, 2011

DJ did a great job. He has extensive knowledge of the vehicle and comparisons within "class". We tried to give him a hard time to negotiate a better price - He was totally calm ,cool and collective! He did a great job! We paid a fair price for a great car! We will be back again and will certainly look you up!!!! Thank you for all your help! Wish you much success!

392SRT8

Apr 15, 2011

Went in for some work on old car, got bored and test drove the new model and drove out with the new model.Been with this dealership for over 2 years and this was my second vehicle bought from them.I expect to stay with them through the life of the new one.Regards,

krs1230

Apr 14, 2011

very nice people happy with my jeep and the price i got it at thanks to randy and nick i really like doing business with this dealership i would do more there and recommend it to other people they kept in touch with me the whole way thru the deal thank you

carolsorrow

Apr 14, 2011

We met McKinley at Palmer Chrysler/Jeep during our final stop ater visting Ford, GMC, and Toyota dealers. Frankly, we were fairly certain at the time that we would be purchasing a high end/luxury SUV significantly more expensive than the Jeep Grand Cherokee Overland/Summit which McKinley steered us toward. We were focused on full range luxury features, safety, mechanical reliability/performance and competitive fuel performance. Without "down selling" his competitor's products, McKinley talked us through extensive comparisons and his incredible knowledge of the Jeep convinced us we could meet all our objectives/needs in an SUV with the Grand Cherokee Overlad/Summit. While price was not our top priority, the value/price advantage with the Jeep and the dealership were evident through McKinsey's presentations and discussions. We made seveal visits to drive and re-examine the vehicle and took up quite a bit of McKinsey's time as we needed to convince ourselves that this was the right product to meet our current and long term needs. His schedule was "jammed" but he found the time and patience to make my wife and I feel we were his exclusive focus. Without the traditional hassles normally associated with many car purchasing proceses, he created a very profesional, comfortable dialogue and quickly gave us an unsolicited price he felt would be approved by the dealership. We had done a significant amount of pricing research and while the price range McKinsey mentioned was not the lowest we had seen published, it was a very fair and highly competitive offer. Our impressions of McKinsey, the individuals we observed during our visits and the reputation of the dealersip more than offset any price differences in our decision making process. The day we needed to make the final purchase decision was a day McKinsey could not be at work. He made sure that an outstanding associate DJ Wilkes) was available to complete the transaction. This demonstration of cooperation, continuity, and teamwork completely reinforced our pruchase decision.

Irishlovett

Apr 14, 2011

I stopped by to LOOK at a 2010 Doge Charger with my family on 04/06/2011. I was so impressed with the customer service along with the quality of knowledge that Mr. White gave me on the car I immediately made a purchase without going to any additional dealerships. Mr. White was friendly and had complete knowledge throughout our visit. He went ABOVE and BEYOND to assure us customer satisfaction. We were offered beverages and he made sure that we were comfortable throughout our purchase. He called me SEVERAl times AFTER I made my purchase to make sure that I was satisfied with my purchase and to make sure that he could assist me with ANY and ALL questions that I may have had. I have made several car purchases in the past but I have yet to come across a dealer that I have received several "thank you" letters and calls from, he even asked me to stop by the dealership on my break so that he could go over the car with me item by item. Tony made me feel special and I will be more than happy to refer him anyone that is in the business of looking for a car. He is one of the best in the business not to mention my family and I observed the way that he worked well with co- workers and other customers that also made a purchase that day.Thanks Tony , May you continue to be blessed in this business.Sincerely,Irish Lovett

clifcrolley

Apr 14, 2011

We came in last year to buy a Jeep for my 16 old son.He had his 19 year brother with him who is dying to have a Dodge Ram 1500.He has been bugging Tony for 8-10 months trying to gat a deal done.Tony shows great patience and understanding working with the younger kids.He finaaly got his dream truck last week.He brought in his 15 year brother who now is bugging Tony.We will be back later this year for a Jeep Compass.Big Thanks To Tony White.Clif Crolley

publixpurchase11

Apr 13, 2011

I REALLY LOVE THE WAY THEY ANSWERED ANY QUESTIONS I HAD AND THEY WERE VERY HELPFUL WITH MAKING SURE I GOT THE CAR I WANTED. I WOULD REALLY RECOMMEND THIS COMPANY TO ANYONE WHO IS LOOKING TO BUY A CAR. THEY WERE ALL JUST VERY FRIENDLY PEOPLE. THEY MADE MY FIRST CAR PURCHASE VERY PLEASING AND I WOULD GO BACK IN THE FUTURE IF I EVER NEED ANOTHER CAR.

arstephens2007

Apr 13, 2011

This was my second purchase from Palmer Dodge Chrysler Jeep in two years. I was just as impressed with them during this purchase as I was the first time. I am a female so I am always weary when buying a car. I feel confident in the staff at this dealership and trust that I am getting a good deal for the money spent. The staff are knowledgeable, helpful and above all else, trustworthy. They understand that your time is valuable and are fast with the sale and accompanying paperwork. I will continue to buy all of my vehicles from this dealership and would recommend them to anyone looking for trustworthy staff, a great vehicle, and a competitive price.

ToniaPStout

Apr 13, 2011

The purchasing experience from Palmer Dodge was very positive. The people involved in the purchasing process were very kind and helpful. I feel as though a fair deal was negotiated for the vehicle I purchased. If another Dodge vehicle is in my future, I would certainly return to this dealership.

erik102207

Apr 13, 2011

The experience at this dealer was very pleasant. Never once felt pressured into anything and the information was given upfront. I originally contacted Nubian through the dealership website and he was quick about responding to emails and provided accurate information up front. Very easy to do business with.

bigdave1

Apr 13, 2011

I stopped by the dealership to look at the new 2011 Jeep Grand Cherokees. I spoke with Randy Dombrosky and he was very helpful without being pushy. We test drove a few Jeeps and then went through their entire inventory trying to find the perfect one. Their sale had ended but they went ahead and honored the price anyway and gave me a great price on my trade-in. They were very easy to work with and I would highly recommend them.

stevechuron

Apr 13, 2011

sales staff was friendly (ASK FOR DJ) and knowledgable, a very rare thing in this city. we looked at two or three different vehicles and the salesman and the manager did whatever it took to make the deal work. when i thought the deal fell through and was not going to work out, they went the extra mile to send me home with a new 1500

Jamesinatl

Apr 13, 2011

We had spent several weeks visiting various Jeep dealers, comparing prices and options, as well as shopping the used market. We visited the Palmer dealership again because not only did they have the color/options we were looking for, it was several thousand lower than anywhere. Once we had test driven the Jeep, our salesman guided us into an office which he promptly left for several minutes. He came back with papers for us to fill out (credit app type information), and left again. A few minutes after we had completed those he came back and collected them and again left. Then began a process of bringing in offers in the form of an estimated monthly payment. We would ask a question ranging from "how long is the length of this loan?", to "what is the impact of putting another thousand down?". For each question he would leave again for a few minutes and return with a new number scribbled on the paper, each time asking if we were committing to buying the car. At roughly the hour Mark of us being at the dealer we said show us the loan details and we will buy it for that price. Not a problem he said and promptly left for 20 minutes. This began a ritual of every 20 minutes he would stick his head in the door, telling us the finance guy would be with us in "just a few minutes" and leaving promptly. Two and a half hours after we agreed to purchasing the car, I left the office and expressed my displeasure with the sales manager and told him we were leaving. He added to a by now long list of apologies for our wait, and within a few minutes we were finally speaking with the finance guy and looking over loan papers. Clearly aware of our wait and our mood this process was very quick and without issue. Finally we were done. Thank goodness, as we were ready to leave at this point. Of course we were not able to as they were unable to locate our new vehicle. I was told they were filling up the gas. When we finally left we were thrilled. Sadly more thrilled to leave than the fun of a new car. On our drive home, we had to pull over to read over the owner's manual as the dealer hadn't gone over something as simple as turning on the headlights. I had really thought it couldn't get any worse but the next day I got an email from one of the gentlemen who sold me the car. It began "It has been a couple of weeks since you submitted your request to us here at Palmer Dodge. I do not know what your current status is in the market and wanted to contact you." I love the car. I've wanted a Jeep for quite a while. The price was literally the best I found in Atlanta. I completely regret buying it from this dealer however. Hindsight is 20/20, and in hindsight I would have been much happier spending 2-3 thousands dollars more at a Jeep dealer that would have made half an effort.

hotm2083

Apr 11, 2011

What do you know a dealership that actually do what they say there going to do. I have had a lot of bad experiences but not at palmer, you all did a great job and I will tell everyone I know about palmer dodge so the tradition continues. Keep up the good work DJ.THANKS

rattler

Apr 11, 2011

Internet purchase ,Very Good process and overall a great buying experience.Dealership is under construction so it makes it difficult to get around..I have recommended this dealership to friends and family. The paper processwas very quick and easliy completed. Harry Ely

GA224

Apr 9, 2011

When I considered purchasing a new vehicle, I was a bit apprehensive to go into a dealership, however, my visit to Palmer Dodge was positive. Normally, "car salesman" generated a negative reputation for honesty and intergrity. However, my visit was met with professionalism and honesty; my salesman was DJ, who approached me with respect and none of the consendening tone usually reserved for female buyers. DJ was honest and help me explored the options available to me, while listening to, and considering my budget. My experience was very positive and I would not hesitate to recommend Palmer Dodge to others. I appreciate the intergrity of DJ and the pride he took in his job.

Nik472

Apr 8, 2011

My experience at planer with nick and DJ was superb, I really can't say nothing bad about them, normally dealerships have a bad reputation but these guys held it together. I love my truck I will be adding a few more option through parts I can't wait to see what that experience will be like!

nmcclung

Apr 8, 2011

I had Tony White as my sales agent and he has been great with us. He has provided information to us that I feel has been invaluable to our vehicle selection. He is my only Salesman that I will use. I have also used Roberto in the Service department and I trust his evaluations and his customer support.

Jim91

Apr 7, 2011

Tony White at Palmer Dodge has been and continues to be an asset to us in our recent vehicle purchase and feel confident he will be in the future. Tony went the extra mile for my wife and me and we are total satisfied with our purchase. We would recommend Tony to anyone in the market for a vehicle.

HEMI-OWNER

Apr 7, 2011

I WANT TO EXTEND MY APPRECIATION FOR THE HONEST AND PROMPTNESS SHOWN BY DJ THROUGOUT MY NEW CAR OWNERSHIP EXPERINCE. DJ FOLLOWS UP VERY FREQUENT AND THAT IN IT SELF MAKES ME FEEL LIKE HE DID NOT JUST WANT TO SELL ME A CAR BUT TO MAKE A CUSTOMER FOR LIFE. tHANK YOU ALSO TODD YOU CERTAINLY KNOW HOW TO MAKE YOUR CUSTOMERS SATISFIED.THANK YOU GUYS.

mctorres

Apr 6, 2011

He was the best! Our car was and still is in great condition and the service we were provided was stellar. Tony made us feel comfortable about our purchase and responded all questions until we were satisfied. We would highly recommend Tony for our future car needs.

charlesv

Apr 5, 2011

Tony made my car buying experience unforgetable. I tell people all the time about and they assume he's a friend of the family by how highly I speak of him. He was courteous and friend, but most of all he was knowledgeable. Prior to him, I've experienced the pushy, cliche sales type, which each car purchase I've made. Tony was completely different. Before price was ever mentioned he wanted to know my goals and expectations about buying in the short term and long term. I can truly say that as long as I'm in Georgia, I'll never buy a car or deal with anyone, but him.

JOHNHILL2027

Apr 5, 2011

I have been using this dealership for over 15 years. The salesman Tony White has been my salesman on 3 purchases. The salesman has always been very honest and trust worthy. He will go out of his way to make sure he finds the car/truck that you desire in a timely manner. I will use this dealership and salesman to make all my future purchases as long as Dodge Rams are available. Just bought a Dodge Ram 2500 Diesil pickup and could not be more pleased. Good Job Mr. Tony White......and Thanks....John H. Hill

94snake

Apr 5, 2011

Great dealer. Walked in, test drove, had my paperwork filled out, and drove off the lot within 1.5 hours. Being an out of state sale, it was greatly appreciated. Salesman was great, went over all the odds and ends with me about the vehicle. I WILL do business with these guys again in the future!

Kathy1103

Apr 4, 2011

I was in need of a reliable suv and it had to fit into my budget. The inventory was great, the prices were great and not to mention the people . Just an over all great experience . The few people named previous really worked hard to explain, all the ins an outs of the deal and above all else they took into consideration that there was a need along with a budget and worked hard to fill that need for me and my family.

rwinch

Apr 4, 2011

When we bought our 2006 Mercedes E350 from Palmer Dodge in September of last year we had some slight misunderstandings about some of the functionality of the car. For example, we thought that in car phone service was available as well as navigation. Mercedes puts in the hooks for such features but does not necessarily include the service as a standard feature. this caused some level of confusion and the team at Palmer Dodge worked through the confusion and was able to make adjustments to the original pricing to allow for installation of one of the features.Having a sales team that is willing to work through issues and keep the customer satisfied was crucial to us getting the car. We were at the point where if that did not happen we were ready to walk away from the deal.Since purchasing the car, the Palmer Customer Support team has stayed in touch regularly letting us know of maintenance and service check milestones. We have been pleased with the sales experience and the service after the sale from Palmer Dodge.

Tere Richardson

Apr 2, 2011

Tony White was very friendly and helpful when we bought our car.The entire dealership was a very pleasant place to be.The deal was good and we would recommend them to any of our friends who are looking for a car. They worked hard with us to come up with a deal that we could live with.

chrismitchelli

Apr 1, 2011

DJ was very helpful. He was very professional and he obviously new what he was doing. I never felt pressured. The car was delivered exactly as he promised. It was clean and full of fuel. I would definitely recommend DJ and Palmer Dodge. I love the car also.

Dustindavis

Apr 1, 2011

We had a very easy buying experience at Palmer dodge in roswell. The dealership had lots to choose from both new and used. Our sales person was dustin perry. Dustin got us exactly what we wanted at a fair price and had it customized and ready to pick up in less than 48 hours. He was friendly, personable and knowledgable. We also had a good and fair price offered to us for our trade in.

davisjones16

Apr 1, 2011

Excellent experience working with Dennis through the sales process The Jeep I bought was sold with a dual top option. When I removed the hard top, I realized I didn't have all the parts necessary food the soft top, and they were going to cost in excess of $300. I contacted Dennis to see if he could help and without question he provided the parts to me at no cost. I will certainly give Dennis first shot at my business for all of my vehicle purchases from now on.

rcaruthe

Apr 1, 2011

My experience at Palmer and with Mr. Tony White was outstanding! My vehicle had just been totaled and I neefed a vehicle right away. I had no experience getting a used car at all and did not want to make a poor choice. After contacting Mr. White he listened carefully to what my needs were and proceeded to making arrangements that fit my needs. Mr. White was incredibly professional in listening and giving me expert advice. He immediately demonstrated that my satisfaction and not merely making. asale was most important. When we came to a vehicle Mr. White walked me through every detail patiently. From start to finish the process was comfortable and I felt like I was treated royally and given a wonderful deal on a vehicle. Going through this experience I needed someone and a dealership I could trust. Mr. White and the Palmer team were just that for me.

sallyyost

Apr 1, 2011

We were very pleased with our experience. We purchased a used truck and the price was great, they offered us a fair trade and beat our financing from the credit union. We are loving our new truck and Palmer Dodge has continued to give great follow up service.

robthomas

Apr 1, 2011

Dustin went above and beyond in order to satisfy us. He showed up on his days off to accomodate our schedule. He is friendly, courteous, professional, and commited to the sale. He and Nick worked hard to get everyone to a happy medium on price. Love the car and the guys at Palmer Dodge!

gmconstruction

Mar 31, 2011

This was the easiest car buying experience ever. All the staff and employees at Palmer Dodge knew their inventory and cars inside and out. They were straight forward and easy to understand. They listened to our concerns and needs and found a perfect car to fit our lifestyle and budget! I highly recommend them to anyone looking for a new or used car..

jsi4a

Mar 31, 2011

Great price! It was an internet special. Traded in three vehicles, called ahead of time, scheduled an appointment on the sales consultant day off, D.J. Wilks, but he still came in. Richard Bishop made the finacing process simple, and took time to make sure I got what I wanted. Customer service was exceptional. Process made easy.

jiknoll

Mar 31, 2011

Overall experience was nice. I don't have Wade's card and unfortunately can't think of his last name, but he was extremely nice and helpful. Not your "stereotypical" car salesman, and I liked that. I felt he was being sincere and honest with us. We waited a while before getting into the finance office, but other than that, we were pleased.

Doug Marshall

Mar 31, 2011

Dealership was very freindly and I had a great connection with my salesman, Tony White. No pressure to buy at all but they did just about everything I asked them to do. They even stayed a bit late to answer my questions and get me the information I needed to make a decision.

Katkim10

Mar 31, 2011

Working with Tony to purchase my car in June 2010 was great. He was honest and up front about everything and even helped me stay within my budget, which was a big challange for me, but he kept me focused on being realistic with what I could afford. Since my purchase I have been back for maintanance and Tony and the service guys have taken care of my needs and followed up the make sure I was satisfied.Thank you for going above and beyond....Kim

dconstant

Mar 30, 2011

This has been my best auto purchasing experience ever.Dennis spent over 2 hours with me on a Saturday trying to find the exact car that I wanted. After multiple test drives he was able to help me make a decision.I will send all of my friends and family to Palmer Dodge.

irishworm31619

Mar 30, 2011

Called on a Saturday and talked to Randy about a Jeep I was interested in and he told me he'd be waiting for me. When I arrived, Randy got the Jeep and we test drove. He wasn't pushy and answered all the questions my wife and I had about the car. Once we decided to buy, he worked with us to make sure we could walk out with the Jeep. It did take a little bit of negociating because the 1st offer was out of our budget and quite higher than we wanted to pay ($60/month difference than what the website calculated as our monthly payments. We were able to work it down to a level where we both felt comfortable. Randy did a good job explaining the extended warranties but wasn't too pushy if we didn't want them. Once, everything was worked out, then Robert walked us through all of the paperwork. He explained a couple more warranties and insurance coverages but wasn't pushy with them. Everything went smooth with him and we walked out with the Jeep. Overall, I was pleased with my experience. It went very smoothly and didn't take to much time. If you looking for a Dodge, Chrysler or Jeep then I'd recommend Palmer.

striker43

Mar 30, 2011

My relation with Mr. Ken Melton began years ago as a salesman-customer type relationship that quickly evolved into a solid friendship. I bought my second Dodge Charger from him after communicating with and even traveling to three other dealerships back in early 2009. His willingness and ability to work with me on the very best deal that I could achieve is unparalleled. That is why I bought my third Dodge Charger from him as well this month; a 2011 model. I never even considered going to any other dealership than Palmer Dodge this time around; just called Ken up and notified him that my wife and I were coming out there (we checked his schedule with him to be sure that he would be on duty).You will not find a nicer, more competent man than Mr. Melton with a solid dealership backing him up that is Palmer Dodge. Truly a wonderful car buying experience for the second time with us!Sincerely,-Matthew Hardwick

JCAQUELINE

Mar 29, 2011

MR TONY WHITE WAS AN EXTREMELY PROFESSIONAL SALESPERSON. I DID NOT COME INTO BUY A JEEP AT FIRST REVIEW.I HAVE ROVERS AND WAS CONSIDERING PURCHASING A THIRD.IT WAS MR WHITE'S PROFESSIONAL APPROACH AND KNOWLEDGE THAT CONVINCED ME TO PURCHASE THE LIBERTY JEEP.I WAS DISAPPOINTED IN SOME OF THE OTHER SALES PERSONS INAPPROPRIATE ACTIONS TO MR WHITE IN FRONT OF MY FAMILY AND ME.MAKING REMARKS AND EVEN POSTING A CARTOON IN HIS OFFICE ON THE WALL INDICATING HE WAS A TOO SLOW TO CLOSE A SALE WITH US. MR. WHITE IGNORED THEIR ACTIONS.HOWEVER, WE ALMOST DID NOT BUY THE JEEP DUE THEIR PUBLIC EMBARRASSING ACTIONS.I WANTED TO REPORT THE SITUATION,BUT MR. WHITE SEEMED TO PREFER I NOT. DUE TO MY CONCERNS OF POSSIBLE RETRIBUTION,I DECIDED NOT TO DISCUSS WITH THE OWNER.I HAVE ENJOYED THE JEEP AND IT HAS MET MY NEEDS AND I WOULD RECOMMEND THE JEEP. THE SERVICE DEPARTMENT HAS BEEN HELPFUL.

morellja

Mar 29, 2011

Straight forward pricing, large inventory selection new and preowned, and a friendly staff. Cliff Mullaney is the man to see at PalmerDodge, he always knows the current incentives and what is on the lot. Plus he knows his cars. It is refreshing to deal with a sales person that can talk car rather than just telling to sell one.

br1234

Mar 29, 2011

I have given this rating because of the professional capacity of one particular Sales Associate. Mr. White is a consummate professional. He was extremely knowledgeable and helpful in my car buying experience. His clear and concise explanation of the purchasing process made me confident in his abilities to ensure my satisfaction. The entire process was comfortable and timely. I was introduced to a number of his fellow colleagues and each time my confidence in Palmer Dodge elevated. They can have my business anytime.

dwaters9805

Mar 29, 2011

I sold my car and got a price quote from Autotrader.com. Palmer Dodge Jeep was on the list of dealers to bring my car in to sell. Once I sat down I was treated professionally and recieved my check within 28 minutes. I couldn't believe the turn around time. When I am in the market, I will buy from Cliff. He asked great questions and handled my transaction with the greatest and highest level of courtesy. I felt like I can trust them and will recommend Cliff to all of my friends and family. I will continue to keep in contact with Cliff and Palmer Dogdge. I drove 35 miles one way to sell my car but if I had to just to have him as my rep I would travel a few states. Great job, Cliff and Palmer Dodge.

janderson1958

Mar 29, 2011

I was treated very well here and they got me into the car I wanted. I have left the Quality of work out as the items they said they would fix has not been done. This would be a service issue and not a sales issue. Dennis went far above the call of duty to help me get this auto. ThanksJohn Anderson, 678-648-3786

Hallvocals

Mar 29, 2011

Nubian Holmes was extremely helpful and professional when I came into the dealership . He knew his product inside and out and never made me feel pressured to make a decision. He was also efficient with following up and making sure my needs were met. I will be going back there for my next vehicle! I would definitely recommend Palmer Dodge Chyrsler Jeep. And ask for Mr. Nubian Holmes!

stevo revo

Mar 29, 2011

Great buying experience.Very friendly staff.This was my third purchase from this dealership and probably will not be my last.A little far from my house but it sure was worth the drive.My sales man Chad Giller was very knowledgeable about the product that i purchased.Nick Barron was easy to work with and Richard in the finance dept.was fantastic.

bpannone01

Mar 28, 2011

My wife and I purchased a car from Palmer Dodge, and let me tell you are experiance was beyond exceptional. Are sales consultant, Dustin was very friendly and knowledgeable about our purchase decision. We are very happy with the decision we made. Dustin provided exellent customer service with us and we will definately be purchasing another car in the future. Dustin will be the person I ask for. Thank you!

Sadams12

Mar 28, 2011

I was approached professionally and Dustin Perry listened to what I was looking for and worked with me to find the Jeep model I was looking for and provided me with excellent service. I came in to browse during my evaluation phase and Dustin stayed in touch with me on the phone via text and email with an occasional follow up when I asked questions. He was professional and personable throughout the transaction.

akeith

Mar 28, 2011

Anthony White and everyone that we dealt with directly at Palmer Dodge was wonderful. The owner of the dealership even introduced his self and was very friendly. It was a very pleasant experience and I will definately do more business with them in the future. Thanks to all of them for their help and expetice. It made our drive from Cleveland, TN to purchase a new Jeep Grand Cherokee very pleasant.

holbrookjm

Mar 28, 2011

Jared went above and beyond of what I expected from a salesman. He was helpful and not pushy at all. One thing I can't stand is when I feel pressured into a sale that I am not comfortable with. He helped me to feel at ease, which made my whole experience an enjoyable one.

Chris H.

Mar 28, 2011

We just bought 2 vehicles from Cliff and it was the best experience that we have ever had. Cliff is our sales person for life, and we will never buy another vehicle from any other dealership or any other sales person again! Cliff worked with us and got us exactly the vehicles we were looking for, and the rest of the team really made us feel welcome at their dealership. If you want the best experience buying a car head over and see Cliff and the team at Palmer Dodge. THANKS AGAIN!!!!!!!!

kellymo11

Mar 28, 2011

The salesperson that I had was Jared O'Brien, he was very friendly and knowledgeable. He really makes you feel comfortable and makes the shopping experience very comfortable. I love the service that I received from Jared and I will refer my friends and family to him.

esimontis

Mar 28, 2011

Pleasant and relatively quick experience at the dealership. I was treated very well in all aspects. the financing aspect of the transaction was very quick--I have been at some previous dealers where that aspect of the transaction took far longer. Good people and I feel I was well treated.

Jason_pechfelder

Mar 28, 2011

I have purchased 4 vehicles from Cliff, and will be purchasing another Jeep within the next couple of weeks! Superior customer service as always!! My family will continue to buy from Palmer Dodge and Cliff and we look forward to purchasing another Jeep Wrangler!!

CJ THE KING

Mar 28, 2011

Dustin at Palmer is the man. Very great service and best prices. Dustin is very professional.. I will always recommend Palmer. We have bought several cars from Dustin. We have bought a Viper, Charger, M35 and more. When ever I need a car a specific one, I just call Dustin and he normally finds it. I repeat, NO ONE CAN BEAT Palmer Dodge Pricing.!!!!!!!!!!!!!!!

Jeep #3

Mar 28, 2011

We had heard good things about Palmer Dodge and just happen to find a vehicle online that suited what we needed and our price range. While we are satisfied with the vehicle, we felt as though our experience with Palmer Dodge could have been better. There were many "little" things with our vehicle and the sale that could have made our buying experience wonderful, but management and sales seemed unwavering when we asked them to fix certain things, or to make other things right before we took home the vehicle. We had to take the vehicle back a few days later and almost beg them to fix something so minor, that would only have taken them a few minutes and a few dollars to remedy. The sale was very long and tedious and it didn't need to be. While the sales team seemed very friendly while we were buying, the few times we've been back, it seems any questions we had were unreasonable and beyond their concern.

dawgdeal54

Mar 28, 2011

Ken was very thorough, very friendly, low pressure. Ken was very informative, and appreciated the fact that I had done my homework prior to going to the dealership. He was most helpful in the negotiation process, working with me in the specifics of my deal.

shannah717

Mar 28, 2011

Very satisfied with sales experience over the internet.Car was delivered as promised with no glitches. The sale was made on a leap of faith of both myself as the buyer and Palmer as the dealer. Very pleased with the entire transaction and especially Tony White, the sales consultant, who seemed to represent my interest as well as the dealers in a very professional manner.

tpcga2002

Mar 28, 2011

I have bought and owned allot of highlne exotic cars. At Palmer you ar treated right, Dustin is excellent at customer service, the whole Palmer dealership, from Managers to service techs are the best, Thanks allot Palmer group. Appreciate yor excellent service.

ShanShan1

Mar 27, 2011

I was recommended to this dealership, and at first, I wasskeptical because of my past experiences elsewhere. Oh, how I was quickly proven otherwise! As soon as I walked in, I was greeted by Nubian Holmes, and he began by forseeing that he was going to find me the perfect car! Jared and Nick assisted me while I waited and the overall experience was highly favorable. Nubian provided me with a great car and introduced me to the service crew who has now continued to maintain everything I need! I would seriously recommend this dealership and it's staff, especially the three mentioned to buy a great new or used car, and experience stellar service and a welcoming atmosphere!

timpainter

Mar 27, 2011

best car buying expeirence i ever had no problem what soever done the deal over the phone this was important to me because i live about 100 miles away worked the price for my trade as well as the price for the truck that i was interested in all togeather a great car buying expeirence

sweethny7

Mar 27, 2011

Nubian Holmes, Lee Lloid and Robert Noll are great and treated me so well. I would recommend that anyone and everyone should buy their car from Palmer Dodge, Jeep, and Chrysler. These guys are so nice, once you leave they are like your new friends.

tpisani

Mar 27, 2011

I have purchase a plethra of vehicles over my lifetime, and I can be as honest as possible when I say that I have never had an experience match the one I had at Palmer Dodge. The staff was warm in their greetings, genuine in their desire to help, and honest in their business. I also had the pleasure of working with a man who is a gentelman and a scholar by the name of Nubian Holmes. He was personable, charismatic, and down right hilarious. The videos he emailed me to keep me updated on my search were unique and kept me well informed. Mr. Holmes, along side his associates Lee Lloid, and Robert Noll won my future business with ease. I would definately recommentd them to all of my friends in the future.

Miami914

Mar 27, 2011

I was in town visiting my sister and I wanted to see if I could find a 2008 Hardtop convertible sebring.Mr. Holmes although he didn't have one on the lot had everyone looking Nick Barron so funny and Richard Bishop they didn't try to sell me anything I didn't want because they knew my mind was made up. So I appreciate that they respected the fact that I wanted what I wanted new or used. This was far most the best experience I have had with a dealership. I will continue to be a part of the Chrysler family because a Pacficia saved my life less than 2 weeks ago although now totaled which brought me into the dealership the cars airbags saved my life.Just wanted to say thank you to Mr. Holmes, Mr. Barron and Mr. Bishop for your kind service.

Jplaza8301

Mar 27, 2011

The customer service provided was great. Mr. Holmes was patient and willing to answer my questions and concerns. Everyone else was also polite and helpful. I been trying to purchase a car for the past six months, but havent's been succesful. I have some of my questions and concers answered and I think that will direct me into making the right decison when purchasig my next vehicle.

arch3x3

Mar 27, 2011

Nubian Holmes was exemplary sales person. He was very knowledgeable about every line of vehicles available at his dealerships. I was amazed by his product knowledge. The level of information and details he was able to relay made me extremely comfortable with my purchase decision. I would highly recommend that anyone seeking to purchase a new vehicle go to Palmer Dodge specifically to work with this salesman. You will leave well informed and content that you were given the right information to make an informed decision.

shadeim

Mar 27, 2011

I went to trade my SUV in and these gentlemen treated me like royalty. They answered any questions that I had about all the steps and made the process easy. Mr. Holmes was extremely charming. He helped me pick out my dream car. I would recommend Palmer Dodge Roswell to any of my friends, family, and coworkers if they were to look for a new or used car.

jcrachiolo

Mar 27, 2011

Nubian Holmes, Nick Barron, and Richard Bishop delivered superb service. These guys were great! The customer service was wonderful! They answered every question i had in much detail, and helped me choose the perfect car! I highly recommend everyone to purchase their car at Palmer Dodge, Jeep, Chrysler, and Ram. Thank you!!!

nikki583

Mar 27, 2011

I came into this dealership looking to by a new car, as my second get around car. I had spoken to Nubian Holmes who helped me a great deal,he showed me a variety of different cars and had informed me about each car. He really knew his stuff. I also had spoken with Nick & Rich on previous occasion when I was just shopping around, these three guys are great. I would recommend this dealership to anybody. If you need any help Nubian is your guy he is great!!!

Jay83

Mar 27, 2011

I have been wanting to get a Dodge Journey for a while. I have been to many dealers and trust me when I say that my sale experience I was provided with was poor. The people at Palmer Dodge:Nubian Holmes, Nick Barron and Richard Bisho)are by far the best in terms of customer satisfaction. I was well received and treated. My questions about everything that had to do with the car (and more) were promply answered. Those guys abilities go beyond Customer Service and meeting expectations. If you need a good car and the best car buying experience there is definitely go there you won't be disappointed.

hanna5519

Mar 27, 2011

I found a car on line that I was interested in and called to speak with a salesperson. I was introduced to Tony White by phone who was very friendly and helpful. I live over 200 miles from the dealership and needed the best description and condition information possible before making the drive over. Tony and his manager Lee were very accommodating. I felt comfortable with the car and even had my deal worked and knew exactly what I was going to pay before I left Birmingham, AL. When I got there the car exceeded the expectation that Tony had set! I absolutely LOVE my 2006 Land Rover Range Rover Supercharged! Thanks guys!Hanna and Chris Salter

Elizabeth Cassidy

Mar 26, 2011

Jared is a wonderful sales representative.He was professional,friendly and as knowledagable as one could be concerning the vehicles that we were interested in. The Buick Lacrosse has long been a favorite of ours. When the "csx" model became available as a 2010 model, we were eager to make the purchase. Trusting Jared's opinion was paramount in making this purchase. This young man personifies integrity. Additionally, Mr.Bishop, the "paper work" specialist explained all our options in regards to warranty, service, registration and title transfer. Palmer Dodge is fortunate to have both Jared and Mr. Bishop as dealership representatives. My wife and I are very happy with our purchase and we look forward to doing business in the future with Palmer Dodge when we need another vehicle. They certainly made the trip from Connecticut to Georgia worthwhile!.........Sincerely, Mr. and Mrs. Cassidy

alabama_jeep

Mar 26, 2011

Very knowledgable staff. The online descriptions and pictures were great. Jared made everything comfortable and simple. I really enjoyed the ebay store too. I think that is a cool way to display your inventory online and more dealers should work that way! Thanks!

Wff

Mar 26, 2011

Kevin Tate was very nice not pushy and took care of our needs while in the dealership and after the purchase. I would also like to note that Kevin even went beyond his responsibilities and helPed to wash the car after the purchase to expedite the delivery. One comment I would like to make is to sales manager to always provide the quote considering credit score is the worst possible aboiding frustration or misleading the possible final monthly payment. Also the dealership should have called chrysler financial as soon as I got there the first day and not take my information as the accurate one.

noelolee

Mar 26, 2011

They had the vehicle that I was in search of and at the price that I was comfortable with. Wade was professional in his approach and answered any and all questions that I had about the process. Once I arrived, I was greeted and serviced in a prompt and courteous manner.

jeepster14086

Mar 25, 2011

This was my first buy on Ebay, at first I was nervous about spending so much money on something I never saw,but Jared was friendly and made me feel I could trust him.When I got my bike "wow" it was everything I had hoped for! Overall A+ Great bike at a Great price!! Dan Coykendall Buffalo N.Y

ericmees

Mar 25, 2011

Palmer Dodge, and specifically Nubian Holes (Sales) were recommended to me by a friend who purchased a truck at this dealership. I was told that everyone here was straight forward and they didn't play any games. Everything I heard was true, purchasing a car at Palmer was an overall pleasant experience. The sales price on the car was great to begin with and required minimal negotiation. The trade-in process was relatively easy, with only one round of negotiation. After the price was agreed on, Richard in the finance department was excellent. He basically threw in an extended warranty for an extra dollar a month. Remember, selling cars is a business. The dealership has to make a profit to. You wouldn't do your job for free. As long as you realize Palmer Dodge will offer you fair pricing and financing, you will have a pleasant experience here. We will likely be back to purchase another car in the future. Total time in dealership from walk in to drive out - 3.5 hours.

ta87119pj

Mar 25, 2011

Very good service. I went to Palmer,Dodge,Chrysler to find a jeep. I was greeted by DJ. He was very nice, and not pushy. He helped me find a jeep I really wanted, then got me into that Jeep. I was very pleased with my whole experience at Palmer Dodge Chrysler. I would recommend them highly. My thanks to DJ and the whole crew at Palmer.Toni Arrington

Wangdunk

Mar 25, 2011

Jared listened to our needs and found the vehicle perfect for us for less than we expected to spend. He was extremely friendly, courteous, and easy to talk to. THe car was detailed and he took the time to show us all it's special features. Will recommend him/dealership to everyone.

Trishamruz

Mar 25, 2011

Over the years we've purchased, leased and serviced 4 cars at Palmer Dodge from salesman,Tony White. We've never been so pleased with car purchase and service. Tony is courteous, respectful and accommodating - no nonsense, or "bate and switch", just what you want, at a great price.

nixram

Mar 24, 2011

Excellent customer service. D.J. was very patient and helpful throughout the car buying process. I would have liked a few more options as far as colors and features in the lot. I only counted 3 of my desired vehicles and there was example of a "Ram Box" to see if I wanted to add as an option to my car.

seventhgradeteacher

Mar 24, 2011

I had a very positive experience. I have one more loose end in waiting for a refund check I am due from Palmer. If I do not receive it without having to chase after it, I'll be back to add a post script to this review. I enjoyed working with Tony White, and would buy another vehicle from him.

Tim Radomski

Mar 24, 2011

Great service, i feel that they gave me the best price possible. Love the new Truck!They took the time to give me a great price on my trade-in and Dustin went over every detail of the truck to make sure that i understood all the featurs. These guys aim to please.

llowder

Mar 24, 2011

David Allen recommended me to this dealership. It was a great experience from beginning to end. From being greeted on the lot, a short wait for Sales Consultant, Dustin Perry who was knowledgeble about products and options, informative and understanding of need for a leased vehicle. Todd Blackstone the Sales Manager introduced himself being a mutual friend of David Allen very welcoming, informative, friendly. Richard Bishop the Finance Manager made the paperwork process of leasing a vehicle very seamless and gave me great option information on wear and tear of the lease. I have already recommended the sales experience to friends.

rdecamp5

Mar 23, 2011

This is the fifth vehicle we've purchased from Palmer Dodge. Every time was a good experience. The people who work there are friendly, courteous and make us feel as if they really care if we are happy with the car we buy and their service. We feel that they want us to come back the next time we buy a new car. We have also used their service department and they treat us the same way the sales people do. We've gotten to the point that we don't even look for new cars anywhere else.

Rodney21_us

Mar 23, 2011

I had an issue that arose after a recall fix at this dealership. We were annoyed that the issue wasnt discovered during our inital visit and contacted Jody regarding the matter. Honestly, his policy was very straight forward and in a refreshing change the dealership assumed responsiblity for having missed it the first time. I commend Jody and his guys for being, in my opinion, in the minority of dealerships that actually listen to their customers and their points. My hats off to you.

dennisandamy

Mar 23, 2011

WE HAD A GREAT EXPERIENCE WITH THE PURCHASE OF OUR NEW JEEP. THE DEALERSHIP GAVE US ALL THE INFORMATION REQUESTED PRIOR TO VISITING THE DEALERSHIP. WE HAVE HAD DOZEN JEEPS OVER THE YEARS AND WE ARE HAPPY TO HAVE A DEALERSHIP THAT WE TRUST AND CLOSE TO HOME THAT WE CAN RETURN TO FOR ANY FUTURE JEEP PURCHASES. WE WOULD RECOMMEND THIS DEALERSHIP AND THE SPECIFIC INDIVIDUALS THAT WE WORKED WITH TO OUR FRIENDS. THE SALES PERSON, DUSTIN PERRY WENT BEYOND ANY OTHER SALES PERSON WE HAVE HAD IN THE PAST. WE ARE VERY HAPPY.THANK YOU,DENNIS HENRY AND AMY SELF

hyaeger

Mar 22, 2011

My husband and I went in to test drive a used Jeep at Palmer Dodge. Our experience with DJ was so easy and relaxed that we ended up buying the Jeep. Then working with Nick the Sales Manager and Robert the Finance manager topped off our visit. Everyone was so friendly and nice that when we're ready to buy our next vehicle (the now Beautiful Dodge Durango hopefully!) there's no doubt in my mind we'll go see DJ at Palmer Dodge. DJ is a true asset to the company!

rlee1

Mar 22, 2011

Tony White is a true professional and a joy to do business with. He honestly enjoys and likes people which, as a vice president of sales for a publishing company, is, in my opinion, the number one characteristic for success in sales. You are fortunate to have him.

town and country

Mar 22, 2011

My experience at Palmer Dodge was fantastic. Dustin Perry was a great sales man. He was not pushy and was able to answer all my questions about the van I was looking for. After 2 months of searching for a van and dealing w/aggressive non-informed sales men it was a pleasure to work w/Dustin and Palmer Dodge!

brent pollard

Mar 22, 2011

I recently bought myself a truck from Cliff and when it came time to get my wife a SUV I thought I would see what Palmer Dodge had to offer. Not only were all of the staff friendly and hepful but Cliff once again made the experience effortless and hassel free. Cliff pulled a CarFax report on the vehicle for us and once we decided on what we wanted he even organzied to have a DVD system put in a couple of days latter, you really can't ask for more in my opinion. My wife left the dealership feeling safe, comfortable and we both have the peace of mind that we know that Palmer dodge will be there if we need anything else !! Apart from all of that we got a great SUV at a great price. Thanks Cliff !! and thanks Todd in Financing for making everythinf quick easy and getting me the rate I needed. What a team.

kj.meredith

Mar 22, 2011

I had visited several dealerships including another Jeep dealership and no one had the product knowledge that Dustin had. His enthusiasm and knowledge not only about the car functionality but the Jeep history made us want to be the proud owner of a Jeep!

v10speedluvr

Mar 22, 2011

Jared has been very helpful on numerous occasions dealing with different aspects of working with his dealership. Whether its sales, parts, or service, I know I can always call Jared with any questions or concerns I have. He has always been extremely knowledgeable and helpful no matter what information I needed from him!

drosst

Mar 22, 2011

These fella's where awesome. Not much haggling and fair trade-in. A little bumpy in the end of process but DJ and Lee made everything right!! Would recommend to friend. Dealership sure is tight for amount of biz coming thru doors. I would also recommend some computers in customer service area for patrons waiting on service.

sgohde

Mar 22, 2011

DJ was great. The sale was between he and another sales guy at a competitive dealership down the road. Deals were delivered via phone and the prices ended near identical, but I walked back into Palmer because of DJ. He hustled and returned calls multiple times before the other guy called me back once and he worked to distinguish Palmer vs. the competiton. I'll be referring anyone who is buying a Chrysler product to Palmer and I'll be pointing them in the direction of DJ.

John Campi

Mar 21, 2011

enjoyed the visit - bought what I think is a great truck at a reasonable price. Location, knowledge of the vehicle,being prior owner of Chrysler product - all of these things weigh into the purchase decision. Future models should be "more loaded" with fewer options to choose from.

Rodney h.

Mar 21, 2011

I traveled over 300 miles & was in & out in about 3 hrs, Tony was great over the phone & in person, I would forsure buy again from them.The manager and everyone there made me fill very welcome especially Tony the salesman.I also liked how we done the deal over the phone.

Redgti18

Mar 21, 2011

I came into the dealer not really sure what I was looking for, I had been around the area loooking at what some of the other dealerships had to offer. Jared promptly greeted us after we entered the lot and was very professional and friendly. He wasn't pushing all this information we didn't need on us and he was well informed about the inventory. He answered all of the questions my wife and I had. A short time later I was driving off the lot in my newly purchased vehicle!

tlsa

Mar 20, 2011

Kevin and Lee were very helpful. They made the purchase pleasant. They were friendly and took care of everything. Everyone was very efficient. Kevin quickly located the car we found online and let us check it out. There was no pressure to purchase. Lee made us a great offer and addressed our concerns adequately. We were so pleased with the service we received from Kevin and Lee.

canwil2082

Mar 20, 2011

I traveled 500 miles round trip to purchase a very particular vehicle from their dealership. They made well use of my limited time due to the 4 hour drive back home. I was in and out of the dealership in less than a hour. The paperwork was a very smooth process.

rhhoagland

Mar 20, 2011

Great friendly staff. I went in knowing what I wanted to see and they showed me the option available and allowed me time (without pressuring) to make a determination. I highly recommend Palmer Dodge, and especially Nubian for his knowledge and personality.

Robert30076

Mar 19, 2011

I came in looking for a new vehicle because my last one of almost ten years just died (not a Jeep). I came in with my girlfriend and as soon as we pulled into the lot on that cold rainy Saturday Sales Associate DJ met us as we got out. He was a very friendly, personable and excited to assist us in locating what I was really looking for and not trying to up sale me into something I couldn't afford or something I didn't want or try to add features I didn't need. I came back the next weekend and met with DJ again. We sat down and started looking for the exact vehicle I wanted with only the package I wanted. They didn't have what I wanted on there lot so they searched other nearby dealers. He was able to locate the exact vehicle with the package I wanted and the exact color I wanted. I worked DJ and Sales Manager Nick on negotiating the price I wanted to pay for both the vehicle and for the extended warranty package. NIck was very knowledgeable and able to explain my different options and what they covered. Next, I worked with Finance Manager Robert Noll. He went over the terms of the loan and at the end was able to get me a great interest rate by shopping around for a while and not just settling with what he originally found. He was able to drop my interest rate almost a point. An hour passed from when we found the SUV to filling out the paper work and by that time the SUV had been delivered onsite from the other dealer. I did find a scratch on the gas cap door and both DJ and Nick jumped on it and agreed to have it repainted. Overall, I was very satisfied with the level of service I received from all of the associates at Palmer Dodge Chrysler Jeep in Roswell GA! :)

Stlmorga

Mar 19, 2011

I would recommend this dealership to other searching for a vehicle because the staff was very friendly,professional and curteous. This is the 3rd chrysler dealership I had been to in less than a month and the second one that day. They made me feel very comfortable and they were able to answer all my questions and concerns about purchasing a used vehicle.I received quick responses from my internet inquiry via the internet and telephone. Even though my initial contact was made via the internet, I prefer personal contact. My credit score is not the best and they worked diligently too get the financing approved and get a car note I am comfortable with. During the process my salesperson kept me informed until the deal was sealed. After I left with my vehicle, I had questions about the car and coverage the next day. I went to the dealership and my salesperson walked me to the service department, introduced me to the manager and made sure I was taken care of.

qjack

Mar 18, 2011

I included Tony, our salesman, and Michael from the service department because they make my experiences there pleasing.Tony works hard to find us the right vehicles, as we are picky about our choices and he knows that we won't settle. I've included Michael because he represents the service department that ALWAYS has our best interests at hand. We are repeat customers and I am not one who lightly parts ways with his savings. Tony knows that we may not always buy what he shows us because he knows we are loyal customers. Therefore our LOYALTY should be proof enough of why I can rate them so high.

travelguy

Mar 15, 2011

I came in to sell my 2009 Ram Laramie from an online refferal. I was introduced to Cliff and while they were looking at my truck we had a very enjoyable conversation. They came back with a purchase price that was good but a little low after a short time of friendly discussion over the price we came to a agreeable amount.As I was driving to the dealers location I was wondering what kind of experience this was going to be and I had my doubts. But as I was driving away at the end of the day I felt that this experience could not have been better.Cliff and all those at Palmer Dodge thank you very much for your assistance and support during this process. You truly do have a group of professionals as part of your sales and management team.Your trulyW R Pettitt

TomAlt

Mar 10, 2011

I have always had to make just one call and always got a reply or answer quickly and with the answers i requested. also felt confident with information received and would recommend them to friends and family with no reservation. I also enjoy the company as well when visiting the store...

greeneyedp

Mar 9, 2011

I have been to Palmer Dodge many times and for many different reasons and I have NEVER had a bad experience! I bought a used Chrysler Sebring convertible from Gabriel and Todd and I could not have asked for better customer service or a better deal on my car! Gabriel, Todd, and the rest of the sales staff were very welcoming, helpful, friendly, and not at all aggressive while I took the time to look over their inventory. The sales staff was ready to answer any questions and also took me for a test drive of the car I eventually choose. The paperwork part of the purchase was done with ease and I felt very comfortable and not at all rushed. Throughout the past 3.5 years since I have had my car, I have had ongoing pleasant experiences with every staff member I have encountered at Palmer Dodge. I have all of the maintenance and service basics done at Palmer Dodge as well as going there to get my car detailed. I have a convertible and it cannot be taken to an automatic car wash so I take it to Palmer Dodge to get it hand washed and detailed. Allen (who has always done the detailing on my car) is always very friendly and does the most thorough job of washing and detailing I have ever had done to my car and the price is very affordable.In service, Roberto is always ready to help when something goes wrong with my car. I have had a few unfortunate mishaps with my car (for example, someone backing into it) and I always go to Palmer Dodge service to get my car fixed. They are always truthful but fair; I have never been overcharged or taken advantage of. Overall, I would (and I do) recommend Palmer Dodge to anyone I know looking to buy a car. If they dont have what you are looking for on the lot, they will go out of their way to help you find what you want. Best customer service and prices you will find!!!!

rococo4ebeth

Feb 26, 2011

I want to thank everyone who took the time to help me purchase my van. I have changing circumstances in my family situation and they were kind and understanding. They were great with helping my 11 year old son feel like he was helping with the purchase of the van. I have used them for customer service on my other vans and have always gotten good service.My son enjoyed playing with the dealerships dog. It helped keep him entertained while I was waiting for the paperwork to be finished.As a woman I felt like I was treated with respect and never did I feel like they were taking advantage of me.Thanks guys.

lrng-trainer

Feb 26, 2011

Wow! I just purchased my first NEW vehicle everand it was with Palmer Dodge Chrysler Jeep. On my first visit I met Dustin who listened to my wants and needs and offered several different options based on his strong knowledge of the products available through Jeep. I appreciated his sales technique, as it was not the hard sell, as I had received at other dealerships. I returned several times over the course of a good number of months, and each time Dustin was incredibly helpful, friendly and made me feel at ease by answering any questions I had. He followed up with me after each of my visits to ensure that I knew he was there to offer any additional information which could help me in my decision. Dustin took the time to describe the various options, matched them to what I was looking for in a vehicle, and explained the hands-on workings of all aspects of the Grand Cherokee models/styles. This helped me understand what choices were available so I was better able to determine which model and options were best for me. What a help!!! (And, no guilt trip for taking such a long time with my decision!)Ill admit that I was nervous when it came time for the negotiations regarding cost. Here as well, I received wonderful treatment. With the help of Nick and Dustin, I was able to attain a great price on my new Grand Cherokee, and a very fair trade-in value on my car. The whole financial end of this equation was so much easier than I had anticipated! I had read other reviews that noted a loyalty to Palmer Dodge Chrysler Jeep. Now I know why! Although Im planning on hanging on to my new Grand Cherokee for a good number of years, I think Dustin and the folks at Palmer have created the beginning of a beautiful friendship!

britton_au

Feb 20, 2011

My experience with Palmer CDJ was quite unexpected. Everything is different, everything is about service!!! I wanted a very unique, very hard to find luxury sports car with low mileage, a perfect carfax, 1 owner and all in original condition. They found the perfect car for me and delivered it in only 6 days. They listened to what I wanted and got it right in every way including the price. I found friendly hometown service in a large city dealer, which is quite rare if you ask me. I have found a trustworthy, reliable car dealer and just wanted to share my unique experience. Aaron B. Canton, GA

slickphil33

Feb 20, 2011

I really appreciate the customer service that I received when purchasing a new vehicle. I felt like an individual. I'll definitely be referring people to this location. The people there really know how to treat a customer. Great job! Highly recommended

mfarmer14

Feb 18, 2011

I was extremely happy with my car buying experience. I told Jody what car and options I wanted, and he found the car for me. They made the usually awful car buying experience a very pleasant experience. And I will continue to purchase cars from this dealership!!

Giaxanthe

Feb 18, 2011

Best dealership in Roswell! I loved my whole experience and my new Jeep! Thanks to their great staff I got exactly what I wanted, which was a hard vehicle to find and in a timely manor as well. I will never use another dealership again. I've already reccomended a few people to go there for there next vehicle, because I know they will get treated better there than any other dealership in Georgia. Thanks Again Palmer

khaysjr

Feb 18, 2011

Todd Blackstone has been a direct contact for cars in my family for over 10 years. He has bridged the gap between customer service to trusted advisor. I no longer even look elsewhere as any vehicle that I would like (Chrysler or not) Todd will get for myself or a family member. The price is always negotiable and he is always fair. Additionally, once the car has been purchased, the relationship never ends as he constantly follows up on each of our vehicles through repair and maintenance.

dcruise1

Feb 17, 2011

The sales process was smooth, simple and friendly. The follow up after the sale has also been very consistent including reminders of servicing and notifications about upcoming sales! Ken Melton didn't pressure the sale and showed me several different vehicles that fit in my budget and style choice. Overall, the best experience I've had buying a car in a VERY long time. I will go back to Palmer to trade in my Jeep Wrangler and get a new one when the time comes!

Skyrig

Feb 17, 2011

I had heard that this dealership was top notch. When it came time to select a new Jeep I did my on line shopping for price and stopped by to talk to them. I set up the time with Ken. I was very happy to find that he was not only very knowledgeable regarding the Jeep line, he was a long time Jeep owner himself. This made the model choice so much easier, he guided me to the right vehicle. The one that fit the family life style. A really great experience. When I expressed an interest in upgrading to custom wheels and tires . Ken was also able to help me there as well. I spoke with Todd Blackstone about the options, including some special paint work. Todd was able to get everything I needed squared away . I got my Jeep , my way, and at a great price. I now refer everyone to Palmer Dodge and Todd has a great team there. This was a great experience, from the lot, to the sales office and then financing and delivery.By the way I brought my own financing to the table, they beat it!

D-Ball

Feb 16, 2011

Had my a/c go out on my truck and Palmer Dodge was close by. Took it in and it was diagnosed and priced for me very quickly. I had the work done and the job was completed in a very timely fashion with the quality that I would expect from a dealership. I took my daughter over and she purchased a used vehicle as well. Highly recommend this dealer with friendly personnel.

Dow Dameron

Feb 16, 2011

Excellent sales and service department. Great price and excellent feedback , on a timely manner.I have bought 13 cars from Palmer dodge, and sent many of my froiends and family to the dealership for great deals and service. Jody, Todd, Jarod, Neal and Roberto (service dept)make a top shelf sales and service group.

tsyacoub

Feb 16, 2011

In all of my automotive exlpoits, I can honestly say that I will NEVER buy another car, unless it is from Palmer Dodge. From front to back this is a business that gives superior service. Gabriel has never and will never steer you wrong when it comes to buying a car. He is so honest that sometimes its brutal!!! The bottom line is he won't sell you a car, unless it is perfect for you. The financing dept also makes sure that you are not getting in over your head when it comes to purchasing your vehicle. Not only do I send my friends and family their, but they too have made the committment to stay with Palmer Dodge. Even if you are looking for a non-Chrysler make and model, they will find it for you. Their service dept. is also amazing. They are open later than most and will accomodate you as much as they can. My wife's next car will be from Palmer Dodge, My daughter's car will be from Palmer Dodge, and my next car (392 Challenger SRT8 HEMI, blue with white strips, 470bhp....hint, hint) will also be from Palmer Dodge. Thank you very much gentlemen and keep up the good work. I will continue to send people your way.

lynn1234

Feb 16, 2011

My husband and I have purchased multiple vehicles-both used and new-from Palmer Dodge and have found them to be honest and professional. We purchased our first vehicle about 12 years ago and haven't used another dealer since. I have used the service dept. and found them to be both friendly and responsive.

Misty0422

Feb 16, 2011

We highly recommend Palmer Dodge. Our shopping experience was quick and easy. We were given a great deal and offered excellent financing. The sales staff was very friendly and Jody was a big help throughout the process. We were able to test drive, discuss financing options and ultimately purchase our new vehicle all within 1 extended lunch hour. We love our new Challeger it's HOT and spacious! The new family muscle car.

65riv

Feb 16, 2011

Excellent product knowledge, knew his inventory...went out of his way to listen..to us the customer :):) They had plenty of options to choose from. The cars were clean and serviced and appeared ready to go . Even under construction ,the store seemed well run .

cr1585

Feb 16, 2011

This dealership had a very professional environment. They didn't waste my time and the price was more than fair. Todd Blackstone, the Sales Manager, was very friendly and he listened to my wants and needs in a vehicle and aided me in making a decision that best fit my budget. I am a very happy customer and I will be doing business with them in the future.

steve

Feb 16, 2011

Palmer Dodge in any case has provided exceptional service in either buying New cars, Service as well as aftermarket Parts. Palmer DCJ has taken the time to explain all service functions that have happens to my truck as well as been proactive on getting recalls taken care of. I will continue to recomend Palmer DCJ to my friends and Family.

RehabATL

Feb 16, 2011

I would not buy a vehicle anywhere else! Even if I want a Honda, they can find what you need. The management is amazing, Todd Blackstone and Jody Cruse offer an experience like no other, very personable and they make the car buying experience enjoyable! Beat you'll find! A+ overall

mthebaut

Feb 15, 2011

I have purchased many vehicles through Todd Blackstone at this dealership. I keep coming back because the price is always great and the customer service exceptional. Any service items have always been handled reasonably and appropriately. I highly recommend Palmer Dodge.

johnperrone

Feb 15, 2011

For those of you that expect excellence when it comes to servicing you vehicle, look no further than Palmer Dodge. The staff is always friendly and helpful. The service department always communicates with me about the status of my vehicle which is key to great service. Also, knowing my vehicle will be thoroughly inspected for any maintenance or safety issues before I pick it up ensures me I'm not just another number. If it's first class service your looking for, Palmer Dodge is the best!

ElDuderino

Feb 15, 2011

I went to Palmer Dodge for service on my '08 Cooper S because I had noticed a hose hanging from underneath the car and it had been running rough. The car has been lowered and is tricky to work on, but Palmer Dodge had the issue handled in no time. They have some great customer service, which made the experience stress free and I was very happy with the price. Planning on servicing other vehicles here in the future.

luvmycar22

Feb 15, 2011

I have been in this dealership several times and love it! Their service department is outstanding. They give you a warm fuzzy feeling every time your there and always take good care of me. I am always greeted with a kind, genuine smile. Highly recommended!

bibsuit

Feb 14, 2011

Friendly, knowledgeable dealership. Price was better than any I checked. I wouldn't buy a car anywhere else. Family owned I believe, and they treat you like family! There was no bait and switch or high pressure like I had felt at other dealerships. Besides, they have a beautiful Golden Retriever you can play with in the show room!

cynderwall

Feb 9, 2011

I have been buying my cars from Palmer Dodge and having the service done on them since 1998. I would never think of going anywhere else here in Atlanta.Whenever I have a question or concern about my car they always help me out and never feel like I am bothering them. I have recommended them to several of my friends through the years who are equally pleased with them.

Carbuffsii

Feb 9, 2011

Best deal in town! I am a bargain shopper and really investigate before I make a purchase, especially something as big as a car. I bought a used car from Palmer Dodge and was very pleased with both the car and the price! The people here are very friendly and I felt I was treated fairly. I was a little heitant about buying a used car but they put me at ease. Great car, friendly people, and Best price in town!

theemios

Nov 20, 2010

Sold me a truck out of state, misled me about options, stating "it was exctly like the one on ebay". I believed it and bought it for that price, but arrived with less options, a vibration at highway speed and leaky windshield, which they obviously knew since they used it as demo, but chose not to fix before selling. Then they sent it with temp plates that my state does not recognize and almost got me arrested for driving unregistered. In addition, they sent out the paperwork, which was lost. I had a new unregistered vehicle for 25 days before they figured out they could get me a duplicate title. Very bad experience. Don't trust Dennis Wilkins.

manningca1

Sep 9, 2010

First, the sales experience was odd. We had an internet price printed out, from their webpage, and comparable vehicles at other dealers printed out as well. We also had auto-trader.com trade in pricing guarantee, and our own financing. In a nutshell, the sales manager refused to honor his internet price unless I took their GMAC financing. Please note that the internet price did not reference any rebates or limitations....it was simply the internet deal of the week. Secondly, we've had the vehicle for about 2 1/2 months, and notice that a tire is leaking. We take it to a tire place, and are told that there is a PLUG in the tire already, and it is leaking from the plug location. Additionally, the plug is too close to the side wall to patch, therefore, at less than 3K miles on the truck, we have to purchase a new tire??? We contact Palmer, the sales department takes a message, says they will call back....nothing. I email the general manager, Jody Cruce, and request a call back....nothing. I call and get service this time, who agrees to take a look at the tire and try to patch it. They put in another plug - and I'm pretty sure that they didn't even do a pressure test to see if it was holding air, because it needed air by the time I got home. Their "offer" was to split the cost of the new tire with me, as they claim they don't have a record of installing the plug. We have owned 3 other Dodge trucks in the past 15 years, not to mention all the Dodge vehicles owned by my family in general, and we certainly want to make sure no one goes to this dealer with any expectation of service.