Used Cars for Sale at Palmetto Ford Lincoln in Charleston, SC

redbird

Oct 28, 2016

I MET WITH KELVIN,TOLD HIM WHAT I WAS LOOKING FOR , HE RESPONDED WITH NO PRESSURE. WE FOUND A CAR THAT I LIKED TOOK A DRIVE, SETTLED ON A PRICE, AND BOUGHT THE CAR. I HAD A COUPLE OF THINGS THAT I WANTED CORRECTED THESE ARE BEING TAKEN CARE OF. TRIP TO PALMETTO AND MEETING WITH KELVIN COULD NOT HAVE BEEN ANY BETTER. I ALSO INTERACTED WITH MIKE BRASSEUR HE WAS VERY NICE AND HELPFUL, BOTH OF THESE MEN WERE VERY PROFESSIONAL THE ATMOSPHERE AT PALMETTO FORD IS VERY NICE AND FRIENDLY.

Misty126

Oct 24, 2016

I would just like to thank Ted Eshleman, Scott and Mike in once again making the whole process of purchasing a vehicle so straight forward and stress free , this is the 5th vehicle I have leased or purchased from Palmetto Ford and every time the team has really gone above and beyond to accommodate me. I received the exact color of vehicle that had arrived on the lot that day. My only reservation is not with Palmetto Ford but with the Ford website providing misleading information regarding the functionality of Ford Pass and Apple Car play on the 2016 Sync 3. The 2016 spec does not have integration described on the web site. However the Palmetto Ford team confirmed they would ensure I received the upgrade when it comes out later this year with the 2017 models. 0verall very satisfied with customer service of the team - thanks again guys !

george8000

Oct 17, 2016

The representatives at Palmetto Ford are friendly but not too pushy. I felt like they did everything they could to accomodate my needs. Ezra St. John was especially helpful and went above and beyond in customer service, even after the sale. Thank you! I will come back for my next purchase.

pjd218

Oct 17, 2016

As always, perfect deal. More car than I expected. Lost car due to flood and was back on the road in less than a week.

Valerie

Oct 14, 2016

we had never purchased a car on line before but Mike was wonderful explaining car to us. Great service when we arrived. Thank you very much

Pinky Zackery

Oct 10, 2016

I could not be more pleased with the assistance I received from Paul during the purchase of my new Lincoln, we amused us during a wait and eventually did all the paperwork for the sale although we were there for another salesperson. My spouse wanted to leave but that was my can and Paul knew it so he started the paperwork for the other salesman that was with another customer, Thanks Paul

Collincope

Oct 3, 2016

Dealt with the guys for awhile and couldn't be happier! Ezra was fun, lighthearted, relaxing and eager to please. I couldn't help but smile throughout the process.

jimp

Oct 3, 2016

I only started looking at new Expeditions a few days before actually making the purchase at Palmetto Ford in Charleston. The Salesman and Sales Manager were very easy to work with, answered all questions completely and were forthcoming with all financial incentives to help move the purchase process along expeditiously. A very easy process that left a pleasing impression once completed.

Mest310

Sep 26, 2016

We just bought our first car together from palmetto ford. Tim Slawson assisted us in making our descision to purchase a new Ford Escape. From first meeting Tom, he was very polite and professional. He also was very patient with us as we used up most of his day to make our descision in purchasing a car. By the end of our purchase we very much consider Tom a friend and enjoyed talking with him during our process. Thanks again for all of your help Tom!!!Greg & Stephanie

Ellis6

Sep 23, 2016

We had a wonderful experience at Palmetto Ford. On our way there (about a 2 hour drive from HHI) we filled out an internet contact sheet. Within 5 minutes we received a call back from Mike B, who we chatted with briefly about what we were looking for. We were very impressed with his "smile through the phone" you could just feel the positive energy on the other line. When we arrived, the team was waiting out front eager to serve us and Kelvin didn't waste any of our time. He already had the Edge we were interested in pulled up front and shortly after arriving we were already taking it for a test drive. He was very personable, did an awesome job at explaining the features of the car, answering our questions, and just made us feel extremely welcome and comfortable. We never felt pressured. I even remember him saying at one point, "once you by a car from us, you become apart of the family." They were cooking out that day (it was Labor Day) and even fed us lunch. We spent about 3 hours total there, and left with the exact Edge (and price) we wanted. We have bought 3 SUVs/Trucks from Palmetto Ford and every time we have had a wonderful experience. Kelvin, Mike B & Mike K all did an awesome job and affirmed for us we will most definitely be back! We have been to a few other Ford dealerships in SC and no one else comes close - Palmetto Ford is by far the best Ford dealership around!

KCM

Sep 21, 2016

Palmetto Ford was wonderful to work with. My busy schedule made car buying seem impossible. Hope Bentley made it easy and seamless; she had everything ready when I walked in to buy. Mike in finance was detailed but efficient. The folks at Palmetto Ford worked with me on the value of my trade, the price of what I wanted and with my schedule. Over it was great!

Masonry1

Sep 20, 2016

Ted Eshleman's presentation was outstanding. Personality communicated trustworthiness. Follow up the next day after purchase was very much appreciated. Also, most responsive in helping to interact with Accounting. It was a pleasure working with Ted. Ted and I shared many life qualities together. I visited many other Dealerships and one of the reasons that I bought this Vehicle was Ted. Also, Brandon Fleetwood was most competent and informative. His extra support with locating data confirming my Veterans status very much appreciated.

Roth D

Sep 20, 2016

Palmetto Ford is an amazing dealership. Every employee I worked with was professional, courteous and genuinely nice. Everyone worked together to ensure that my experience was perfect. My salesperson, Brad King, went above and beyond to make sure I was 100% satisfied. He spent so much time answering my questions and making sure I got the car I wanted. He was kind and very knowledgeable. I felt like he really cared about making sure that I was happy and we'll taken care of. I would recommend Brad and Palmetto Ford to anyone in the market for a new vehicle.

honest2n

Sep 19, 2016

Everyone was friendly and helpful. Everything was as agreed upon over the phone. The vehicle was detailed and ready to go. The process was quick and painless!

2017 F250

Sep 4, 2016

Great group of people at Palmetto Ford. They helped me get in and out quickly during the purchase of my new vehicle Go check them out. You will not be disappointed

william Fuss

Aug 18, 2016

I liked working with Gary French!He worked hard at getting the car I wanted.An got it.He made me happy in every way with my purchase.Thank's Gary your a great guy!

pjd218

Aug 14, 2016

Al Floyd and Palmetto Ford delivered again.More car than we anticipated at a price that was fair.Customers for life. 2nd Ford in the past 24 months from this dealership and Al Floyd.

Wesley Beverly

Aug 13, 2016

Overall experience was good, salesman was great to deal with we had some mis communication during finance portion on rebates but they worked to get me a payment I felt comfortable with

F1501993

Aug 11, 2016

On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being dead. They replaced the battery free of charge. On August 2, 2016 my truck did the same thing. I had it towed to palmetto ford again the same day, they were quick to say the battery was the problem again and wanted to charge me 250+ for a replacement. keep in mind if they replaced the battery again that would of been 3 batteries in the matter of approximately 3 years which is telling me something else is definitely wrong. I refused to pay the $250+ for a new battery if they had just replaced it last year. I told them they need to gather more information as to why the battery goes out every year because the typical life span for a car/truck battery is ~4 years. Tom agreed and had the techs look further into it. He called back the next day saying the battery was not the problem and they had found the computer system needed to be updated. He now wanted to charge me $160+ for just re-flashing the computer system to help the truck to remember to hold the charge or whatever. I refused to pay the $160 due to the poor diagnostics the first and second go around coupled with my extended 75,000 mile warranty i have. The customer shouldn't have to tell the tech to look further into a problem if it keeps reoccurring they have computer files for a reason to find this into out... I should of trusted what everyone else says about palmetto ford. stay away from these guys they clearly don't care about customers, its all about the sales and profit here.

Rachellewillen

Aug 2, 2016

Frank helped us after we had a bad experience with another salesman. He helped us get in the car we wanted and the finance helped us get close to the payments we wanted.

Alicia Benton

Jul 28, 2016

The entire staff was friendly and helpful. Paul was excellent and reassuring. He was able to answer all our questions and explain the entire process in detail. He was extremely knowledgeable about the vehicle we purchased. Ron was also extremely helpful in getting us a deal we couldn't refuse.

njl

Jul 27, 2016

While in Charleston on vacation I began researching the Ford Explorer, which led me to Palmetto Ford. Upon visiting the dealership I met Brad King who was very helpful, and patient, in explaining available features which aided in my decision making. Throughout the process Brad made himself available in person, by phone and email which made the car buying experience very efficient. With Brad's high level of customer service I ended purchasing exactly what I wanted. He made the car buying process the best ever. After I returned home to Tennessee, Brad followed up with me to make sure I was satisfied. He really went the extra mile. I can't say enough about my positive experience with Brad King and with Palmetto Ford!

2010cadcts

Jul 18, 2016

Me and my wife were looking for something specific and found exactly what we were looking for at this dealership. Given it was a used vehicle we still filled out the application and were promptly asked to come in by Dan to speak to Boston. Stating that Boston would be our salesman during our car buying experience. Me and my wife started the process on Friday July, 15th, that way the next day all he would need is for us to send our documents. We sent our documents on Saturday and I went by after I got off work. He let me test drive the vehicle and it drove great. I went ahead and put some money down since he said there was no problem about going to put the deal through. Since my wife was at work at the time, I put her on speakerphone so that she would be aware that we would have to come back Monday after our daughters surgery and we would be in and out. Well the first deal they came back with was not acceptable for our budget. So he told us to go home so that he could work out a better deal and he would contact us back, even offered to let us take the car home. The next morning it seems like all hands were on deck and that they were going to make the deal work with our demands. Gary made sure he called me first thing walking in the door. I told him I love Ford service even when purchasing a GM vehicle. The only truck that I will get will always be a Ford, the only brand with 10 versions of the truck in 400 different ways you can get it. So the chance we get to buy a GM vehicle from a Ford dealership vs a GM dealership, my family will always buy it from the Ford dealership. When it comes down to the businesses I use, I base it off the reputation of the product. Our family truck we have is a 2004 Black XLT Triton has over 300K in miles on it and still runs strong. Went to a ford dealership 2hrs away just to get my wife the GMC terrain she wanted. when they had the exact same truck here at a GMC dealership with less miles at a cheaper cost. We agreed we're a Ford family, so we made it a point to only buy our vehicles from a ford dealership. When we came into the dealership this last time, we were in and out with an hr. I was literally able to do all the finance with Mike and be in and out within an hr. Truly a great experience. Once again I'm reassured that Ford service is second to none.

Liz Simonds

Jul 14, 2016

Told Sales associate that we were in the market for a new car and wanted to test drive an MDX and were testing out other vehicles as well.Kelvin gave us a grand tour , told us all about the car and when we were done, there was no pressure at all. He simply gave us a call later in the week to see how our search was going. Because of this I would recommend Palmetto Ford!

Snowmann

Jul 12, 2016

I had a very pleasant buying experience with my salesman Anthony Thompkins. He took time with me to be sure I was extremely satisfied with the car I chose. He was never pushy and made me feel comfortable. The Finance manager Mike took his time with me and I was able to negotiate a fair price with him and the GM Bruce. My final experience was with Nicole. She took me out to the vehicle and made sure I understood the SYNC system and other vehicle systems and controls. Overall an outstanding experience! Try them you'll like them:)

James Johnson

Jul 12, 2016

Anthony was a pleasure to work with. We traveled from Dallas to purchase a specific car and the experience was great! I would happily travel back to SC just to deal with Anthony again.

Leefa_moonlight34

Jul 11, 2016

In May I was involved in a car accident. The accident happened in St. George S.C. But I knew if I could get my car to Savannah hwy I would be in great hands. I was greated instantly by Jim Moody. He made sure that the entire process went smoothly and stressfree. It was quick and I got my car back on the exact day Jim promised that it would be ready. I'm beyond happy with my experience with Jim and the body shop at palmetto ford.

Ryan McCallum

Jul 5, 2016

Starting with an internet inquiry, I was promptly contacted by Dan who worked quickly to answer my questions and provide transparent pricing so I knew exactly what to expect. I was travelling from 2+ hours away so the added comfort was much appreciated. During my final call with Dan, he introduced me to Kelvin, who would be taking over my sales experience when I arrived at the dealer.Kelvin was also a pleasure to work with at the time of sale, going over my new vehicle with me, answering questions where he could or engaging another employee where appropriate. He also helped fairly review my trade and negotiate a fair trade in appraisal for both parties.Both gentlemen made an excellent team to assist me in the buying process without being "salesy" or difficult. I have nothing but kind words for them both and would highly recommend them for their customer experience. I love my new F150. Thank you Dan and Kelvin and Palmetto Ford.

Bill T.

Jul 3, 2016

Good employee structure here, you can tell they all are enthusiastic about the products and company they work for. Everyone was very knowledgeable and all questions answered completely. Pleasant experience, or as I always say when its good, "It was painless".

Sensei

Jun 23, 2016

If you are looking for a dealer who puts the needs of their customer first and works hard to exceed expectations... Palmetto Ford should be your destination. I personally worked with Al Floyd on the purchase of a 2016 F150. Al went above and beyond to make this happen, and as a long-time Ford Family... I recommend Al Floyd and Palmetto Ford for your next purchase.

Chad C.

Jun 10, 2016

I have nothing but positive things to say about Palmetto Ford Lincoln. I only had an hour to look at trucks on my first visit and they were great about showing me everything I wanted to see while accommodating my time constraint. There was absolutely no pressure to buy and they honored the same discounted price when I returned a week later. I called ahead of time to let them know I was ready to close and the whole process only took 2 hours. Kelvin and Dan were awesome, making the experience quick and smooth. They were a pleasure to work with. Mike explained all of the finance/registration options and every document before I signed. I would definitely buy from Palmetto Ford Lincoln again.

Ms. Purple

Jun 6, 2016

An amazing group that shows the meaning of true customer service. Boston and the financial team are hands down unstoppable! I recommend if you want the best go here see their new line up.

mark

Jun 3, 2016

Great experience. Kelvin Ruffin went the extra mile to put me in the truck I wanted. Dan Lentz was also very helpful. I would definitely do business with Palmetto Ford again.

ekm282

Jun 3, 2016

From start to finish, everyone at Palmetto Ford made me feel cared about. They were genuinely interested in helping me get the car I wanted at the price I was able to pay. Kelvin was very knowledgeable, answered all of my questions, and made the process seamless for me. I left feeling confident that Kelvin and Bruce had gotten me the best price they could on the vehicle. The help I received from Dan and Mike as well was very much appreciated. I look forward to returning for service on my car and will certainly recommend Palmetto Ford to others!

TG13

May 26, 2016

I have been apart of Fords college program for the past 2 years and look forward to continuing to work with them. The atmosphere is friendly, fast and they always show your options.

dcjjp1

May 26, 2016

Upon arrival we were greeted by Bradford and immediately knew he was genuinely wanted to help us with the process of leasing our new Lincoln. He was very knowledgable about his product and he really made the entire process quick and easy.

DFlynn68

May 16, 2016

Mark Kahn is a great salesman who facilitated a hassle free buying experience. The team at Palmetto Ford goes above and beyond. I got a fair price with friendly professional service. I highly recommend them.

Kevin V

May 3, 2016

Anthony really made the car buying process quick and simple. My wife stopped by earlier in the day and he was able to help her find a car that suited her without any hassle. I went by after work to finalize the paperwork and he was extremely efficient. I was in and out of the dealership in no time. Very pleasurable experience and will certainly be looking for Anthony when it's time to buy our next car!

wtucker171

May 2, 2016

Brad was a pleasure to work with! He took his time with me during my visit, answering all my of my questions and helping me to feel at ease throughout the entire buying process. His approach was refreshing and I will certainly recommend Brad to my friends & family!

Peter2891ataol.com

Apr 26, 2016

Kelvin is a very customer orientaed sales professional who is trying to provide all information clearly and is very knowledgable about the Ford product. He is also very sensitive about the customer's time and very productive in contacting the sales process

riseofthearchangels

Apr 17, 2016

Test drove a few cars, but had my eye on one particular one. Staff went over the cars I seemed interested in and did not pressure me to go for anything else. Seemed confident I could get financed even though I was not so I went with their lead, something I don't do often when it comes to dealing with large purchases. I was not disappointed in the end. I dealt with Kareem Graves and he didn't push me into anything and went with what he saw in my eyes when I test drove the car I really wanted. He is not on the employee list to chose from in this review, but he was excellent.

F250diesel

Apr 11, 2016

I came in to test drive a Ford diesel, and of all the dealerships I visited last week, the only dealership that didn't treat me as though I was too poor to buy a vehicle was Palmetto Ford. I worked with Tom, and he was excellent! He was very knowledgable and answered all my questions honestly. I highly recommend going to Palmetto Ford and asking for Tom! I talked with Mel at Ford on Rivers Ave and was treated horribly. I was outright ignored! I talked with Brandon of Hollywood wholesale and was promised a return call which I never received. I also visited Hendrick Jeep, and while the associate I worked with was nice, their selection wasn't there for me. All in all, I couldn't speak higher of Palmetto Ford and their employees! Cheers!

Kai

Mar 24, 2016

I bought a Ford Ranger here and they were really easy to work with. Kelvin really went above and beyond to get me into the truck I wanted, even coming in on his day off because it was most convenient for me. I ended up over paying for the truck because they shorted me the value on my trade--their words were that "the bottom line is going to be the same no matter what", which was frustrating. But I know that sales negotiations are always in the favor of the dealer. I liked Kelvin, and concluded that I though he deserves the larger commission from a less than optimal deal on my part.In the end, I still left a happy customer, I love the truck. Only thing I didn't like was when the gentleman handling the financing kept trying to sell me GAP coverage although I knew it would be covered by my insurance company, stating that "$10 or $20 a month isn't going to change your lifestyle". I found that to be condescending and quite dismissive. But that was the only off-color thing I can remember from the entire 2 hours I spent in the dealership. Bottom line is: you don't have to buy all the extras that the dealership dangles in front of you at the end of the deal. The $280 for a "security window etching" is rubbish too. You can't opt out of that fee because it is already included in the dealer fee. I guarantee that a unique number etched into my auto glass is not going to make my car any more or less secure from theft, nor any more likely to be recovered if it is stolen. I really wish I could get my money back for that.

docpoolman

Mar 9, 2016

Michael Brasseur was very helpful and made it easy to buy the truck I wanted. I went online and found the truck I wanted and went to the lot met Michael . He answered my questions and got the process done. I left with my truck a happy camper.

dbgarrisonsc

Mar 7, 2016

Palmetto Ford was professional from the outset. Gary French, salesman, was consummate professional providing me with good information without pressure. Everyone I met - credit, service, etc - was on top of things. I have returned a couple of times just to ask questions and before I'm out of my car someone is there, usually Gary, to see if they can help. Great experience!

Mary

Mar 6, 2016

Gary was a tremendous help in buying this car and I am VERY impressed with the technical assistance in setting up things like the Blue Tooth, the radio, etc. Great job!

JoyW

Mar 3, 2016

First time buying a car and it was such a great experience. I had the best salesman Mr. Tom. He helped me and did an awesome job. I'm so THANKFUL for that and I'll always remember him. What an amazing experience! Thank you SO MUCH! Everyone was just so nice and helpful!!! I'm still happy about it, #PalmettoFord

George F

Feb 24, 2016

My salesman Chris Hrynszyn even though he was working with other customers helped me get a great trade in price for my 18 year old F150 and i was able to purchase a Awesome 2011 F250 FX4. My credit is not perfect but was able to get a decent rate and payment i could live with... thank you Chris and Palmetto Ford.

Sparky60

Feb 19, 2016

I had no idea I'd end up buying a car when I walked into Palmetto Ford on Saturday, February 13, 2016; but that's exactly what happened! John Miller was an exellent salesman who won me over right away. He was personable, friendly, and knowledgable about my (future) car and made me feel comfortable at the dealership. I fell in love with the MKX I drove and got the deal I felt comfortable with. I even got a great deal for my Town Car that I traded in. The whole staff was friendly and knowledgeable about my Lincoln. The finance department gave me great service and a smooth experience with the purchase. After purchasing it, Nicole Hagan, Customer Service Specialist, synced mine and my husband's Iphones to the entertainment system. She showed me how to use everything right down to my massaging seats! Heaven!I would recommend John Miller and Palmetto Ford to everyone!

Jo

Feb 13, 2016

My salesman Brad King went out of his way to make sure I had the right car that I could afford and enjoy with my family. I am so happy with my new car and I am telling all my friends and customers at The Red Pepper in Summerville what a great dealership Palmetto Ford is. Thanks to all, Jo

Mike Benson

Feb 12, 2016

I recently had to put down my 16 year old vehicle and found myself in the hunt for a new one. I came to Palmetto originally looking at a vehicle on the "as is" line of cars, but not finding it to my liking soon found myself walking along with Bradford King looking at some other used offerings they had. We looked at a few cars, and Bradford worked hard to point out vehicles that fit what I was looking for. He was laid back and friendly, never pushy, and listened to what I was telling him. I eventually bought a vehicle, and we worked together to find an agreeable price with no aggressive tactics from Bradford or the dealership. He went out of his way to make sure that everything was done to the vehicle that needed to be done per the sales agreement. (the vehicle didn't have a hitch, and I needed one) Even meeting me on his day off to make sure it got to the installer. Overall Bradford is a good dude, I wouldn't hesitate to send anyone to him or Palmetto Ford to purchase a vehicle.Thanks guys for making a stressful process simple.. I'll be back if I need another car for sureMike Benson

f150krfx4

Feb 9, 2016

The folks at Palmetto Ford were great to work with were not pushy at all. Mark was super attentive and very patient as I deliberated over which truck to purchase. Highly recommended!

mlepson1

Feb 8, 2016

While I have purchased many new cars it has been several years since my last purchase. I must say that my experience at Palmetto Ford was hassle free and I will certainly look to them when I am in the market for my next car which will be later this year.

Broke windshield

Feb 4, 2016

Very easy to work with. No nonsense dealership. I would definitely go back for another car. My wife wants to get the MKX as soon as possible.

Tieshajay

Feb 4, 2016

Anthony was very helpful! He was willing to take the time and answer all my questions! Anthony has really Great customer service. THANKS TO ANTHONY I WAS ABLE TO GET MY CAR!!

Julie S.

Feb 3, 2016

My husband and I are not usually "Ford people". But we fell in love with the 2015 50 yr edition Ford Mustang. So far the best vehicle I have owned. From the time we got to Palmetto Ford everyone was really helpful. We went here because we felt like we were getting the runaround from another Dealership in Mount Pleasant. We were upfront about everything when we got there. And we got the same from them. Dontrell was amazing. We told him where we needed our payments to be and he made sure to pass that info along. And they did it. After 4 days of back and forth with the other Dealership it was great to work with you all. Within 2 hours of getting to Palmetto ford, I was driving home in my brand new Mustang !!! Who knows we may become "Ford people" after all. Thanks Again !!Don and Julie Sutter

Stephen A. O'Connell

Feb 3, 2016

All around excellent experience with purchasing my new Ford Edge. Boston was very knowledgeable, friendly, genuine, and not pushy. Ron Austin was able to provide me with an excellent rate to finance my new vehicle and thoroughly explained the options.

cdavisusmc

Feb 1, 2016

Our latest experience with Kelvin at Palmetto Ford was awesome. My wife and I bought two vehicles within two weeks of eachother. Each time there was no pressure and Kelvin allowed us to look at the vehicles we were interested in for our needs and our price range. He has become our "family car salesman" over the years and we plan to buy many more through him in the future! Thanks again Kelvin and Palmetto Ford!

dogluvr38

Jan 30, 2016

Having been told to drive 210 miles to trade for another Nissan Rogue about 2 weeks ago, Tom Slawson said I needn't have been told to drive all that distance , that he could have handled my trade. He seemed so sincere! After several hours, Tom promised me he's call the next day. He didn't! Then Lane called and said he'd handle things and would also call the next day,. He didn't! I have never been treated this way. Both men promised they would help me, and neither bothered. Customer satisfaction? They can't even spell it!!! I am disgusted with Palmetto Ford!!!P. S. I can't remember the person I first spoke to who urged me to drive the 420 miles (both ways) to and from Greenville. Please inform Manly Eubank that he has sub-standard, lying employees.Carolyn C. Jones

Dan K

Jan 26, 2016

I found the people I dealt with to be most courteous and helpful. They responded and answered all my questions and concerns before during and after the day of purchase. This was a very pleasant car buying experience!

manfree4

Jan 21, 2016

I had already decided that I wanted a Ford Flex as my vehicle to accommodate transporting my grandchild and the outlaws (inlaws). I had searched about 100 Flex around S.C. I was starting to get a little frustrated when I had visited every dealer around Charleston. I came back to Palmetto Ford because they the car I wanted but I needed to get the deal I could afford. They completed the task in every way.

Donna

Jan 17, 2016

Jeff was a very friendly helpful salesman! Would recommend him in a heartbeat and use him again for future purchases!!! Go to him if you need anything!

Keith1990

Jan 13, 2016

It was a pleasure to deal with Al Floyd and his team at Palmetto Ford. We have over 25 company trucks in our fleet and this new F250 stands out like a Super Star !! My only problem is now all of the other guys want my truck.!! I 'll be back soon. Thanks Palmetto Ford Team.Keith PowellSummit Industrial Flooring

Olds94lover!

Dec 30, 2015

I started "shopping" for a new/used vehicle back in Sept 2015 and Paul Dallner had all the patience in the world with helping me make my decision! And, he had a good knowledge of every vehicle we test drove! Thanks, Paul, for your patience and assistance in helping me make the right decision for my purposes. I'm enjoying driving my "new" 2012 Ford Fusion and getting used to all of the features on it. C.H.Morton

Katydid

Dec 22, 2015

Last Friday, I bought an Escape. Brad and Mike both went out of their way to ensure a smooth, stress free experience.Thanks so much to the entire team.

Jamey

Dec 22, 2015

I would like to personally thank Tom Slawson for making my car buying experience at Palmetto Ford "like the commercials" that we see on TV. I assure you that he MADE the experience. I do not think I would be saying this if it was not for Tom. I got the Truck that I wanted and I got the Man ( Tom Slawson) that I wanted assisting me. A man of his word, the consummate professional and a man who I feel I can talk to later if I have any problems ( which I don't anticipate) in the future. I also had a pleasant experience meeting "Mr Graham". Maybe one day Palmetto Ford can come back to Mount Pleasant!Thanks!Jamey Carter

rudycham

Dec 21, 2015

Kevin Ruffin very knowledgeable and very quick on getting the car deal sell fast as possible. The process at Palmetto ford was the best and fastest I've ever seen in buying car. I would refer others to see and buy a car at Palmetto ford .

rfprfp1

Dec 18, 2015

I would like to thank Anthony for his great work, support and professionalism as a salesman. It was the best experience I have had buying a new car! Also, much thanks to Dan for the clear and concise explanation of the many features and functions on my Escape Titanium. It was a great pleasure working with you guys!

Mt Pleasant

Dec 17, 2015

I visited 2 weeks back to check out the new Explorers. Brad was clear, sharp, and got the job done! I would purchase from this dealership again.

JfordII

Dec 10, 2015

Kelvin was very knowledgeable, friendly, and helpful in making my decision easy. Because of his help we now have a new Lincoln MKZ Hybrid and I love it!Thanks, Kelvin!!

caarW

Dec 2, 2015

Tom Slawson was amazing!!! He really made my first buying experience a pleasant one. He took his time and I could not have asked for someone better to help me in this investment.

Tater NutZ

Nov 26, 2015

Al, Bill, and Mike made my buying experience very stress free. I was well informed and walked through the buying process step by step. Not once did I feel pressured. Our family has been buying Ford vehicles from Palmetto Ford since 2004 and will continue to do so. Everyone involved treated me like family and made sure I purchased a vehicle I was happy with and within my budget. They have a huge selection of F150's on the lot and were able to satisfy my picky preferences at a price I could afford. I definitely recommend Palmetto and will be back for my families next vehicle purchase.

Palmetto3

Nov 26, 2015

Back in early Summer, I stopped in Palmetto Ford ( Mamas Used Auto), to look at a truck out front. Tim Sundstom came out to meet me. I was not planning on making a purchase at that time but enjoyed talking to Tim and felt comfortable looking further in to the vehicle. He was professional, friendly, and easy to work with. I ended up purchasing that day , with the help of Ron Austin. A few months later I purchased another vehicle for my wife , which Mike assisted with ( finance ) , Tim helped us on this transaction. Most recently we purchased a new Expedition and also sent my father in law to the dealership as well. We would highly recommend Tim and Palmetto Ford.

LeoMar

Nov 23, 2015

We went to the dealership after using the internet to see what was available. We were greeted and immediately made to feel comfortable. The sales person asked a few questions about what we were looking for and what our preferences were and then suggested a vehicle that matched those interests. Our sales person, Tom Slawson, was very knowledgeable, pleasant and exceptionally easy to deal with. He answered all our questions and accompanied us on a test drive that enabled us to really get the feel for the vehicle. He offered us other options, some we were interested in some not, but we were glad to know about them. When we went in to the finance manager's office, it was an efficient and complete process that left us feeling comfortable with the deal we had made.Overall it was an excellent and enjoyable experience. Tom Slawson is an asset to Palmetto Ford!

wylieruneyjr

Nov 20, 2015

I was well plesed with the three gentleman that helped me select a truck, locate all the rebates, finance, etc. Enjoyable experience. Buy a new truck should be fun, right. They made it easy! Sincerely, Andy RuneyP.S. Thanks Frank Classen

Jay

Nov 17, 2015

My wife and I met with Brad King who helped us navigate through the vehicle choices. Wife chose a Lincoln MKX and Brad showed her how it performed on the road and introduced her to the myriad features of the vehicle. Brandon Fleetwood patiently explained how all of the infotainment, performance and safety features work. That was a huge jump in our learning curve.Ron Austin carefully explained the financial options and executed the paperwork right up to the final transactionAll three gentlemen exhibited top professionalism, knowledge, clarity and patience with two older customers who haven't purchased a vehicle in a decade.

Holtje1

Nov 15, 2015

The ford sales person who helped us was Gary French at Palmetto Ford. He was wonderful to work with. He made the process of trading in and buying a vehicle seamless and easy. He exceeded our expectations.

BobEngineer

Nov 15, 2015

Professionals provided a detailed quote by e-mail and I was in and out with a new 2016 Ford Explorer Platinum in under two hours including trade in and financials. No heavy handed or under handed sales pitches. Dealers customer service rep quickly tailored the vehicles electronics to our cell phones and preferences as well as very great information on rear hatch height adjustment to prevent hatch damage in a garage. Excellent service from start to finish. Dealer installed options all installed correctly.I traveled from Columbia to Charleston as this dealer had the vehicle and price that I wanted.

Dave and Denise

Nov 15, 2015

Tom Slawson was an excellent salesman- courteous, honest, no B.S., willing to make a deal, paid attention to the options we wanted and made sure we got them and took time to remove lots of junk from our trade-in vehicle while we meet with the Finance Department. Tom made a special trip to Ravenel to pick up our title so we would not have to drive into Charleston the day after we purchased the car. Thanks Tom!

ttice128

Nov 12, 2015

My wife and I recently purchased a 2016 Ford Explorer from Palmetto Ford in Charleston. Our salesman Kelvin was awesome. The entire process was very simple and fast. This was by far the most pleasant car buying experience I have had. We were in and out in no time at all and they found a vehicle with everything that we asked for.

TiredOfSalesTactics

Nov 5, 2015

We encountered what felt like same old sales tactics. Long waits to fatigue us and fuzzy math to confuse us regarding price and financing.. I was exhausted by the time it was over, and my dislike of interacting with car dealerships was reinforced. I don't know why the process has to be so adversarial.

phoenix

Oct 30, 2015

The service center has had to replace the weather stripping twice on my leaking trunk Hopefully the problem has been fixed this time The manager Jim has been helpful in following up with me

lgh

Oct 29, 2015

Anthony Thompkins made my car search and transition easy and comfortable. This is my second car with Palmetto Ford and would return for any future tranactions.

ferrell1216

Oct 28, 2015

Kelvin Ruffin did a phenomenal job helping me pick out a new truck just for me at the price I could afford it. He was very genuine and caring with his attitude towards a 1st time new car buyer and I highly recommend him for all future car buyers at Palmetto Ford.

wsherrod

Oct 20, 2015

All of the folks at Palmetto Ford were extremely helpful and pleasant to work with. They accommodated every need and found the car that I was looking for.

Dennis

Oct 18, 2015

Started this lease buying experience on line. Response was quick and the price was right. Went to car dealership to test drive the car. Frank Classen was the first salesman to greet me. He was very professional and we immediately test drove the car. Liked the car so proceeded to talk about lease. Everything went smoothly from there. Price quoted me on line was honored and it actually ended up a few dollars lower. So far, love the car and very satisfied with Palmetto Ford.

Lovingmyforf

Oct 5, 2015

Boston Fenton provided outstanding customer service to me on my purchase of my new 2015 Ford Explorer. He listened and he delivered! I was able to purchase a vehicle I wanted and get an outstanding interest rate. I love my new Ford Explorer!

CoTho

Oct 2, 2015

It was very nice to work with Mr. Slawson. He was patient, helpful and not pushy at all. However, I was a bit dissappointed that the dealership didn't offer any substantial rebates.

Rhefka

Sep 22, 2015

Mr Slawson was a pleasure to work with. The staff worked with me to find the exact car I was looking for. They did Excellent work!

Brad

Sep 10, 2015

Recently Brad Parker helped my wife and I find a 2016 Explorer in inventory that met our needs perfectly. Brad was helpful, polite and had a no pressure attitude. Once negotiating a deal Scott Lambert met all our needs on the pricing and Mike Kalinowski found us a better deal than our pre-approval from the bank. The Palmetto Ford team was always courteous and went the extra mile to meet our requests during negotiations. Overall and exceptional experience that will earn my business again.

Ralph

Sep 9, 2015

Harris and Lane were great thank you for a great experience. They were able to put me in a brand new f150 for less than a used one

carolina2015

Sep 6, 2015

Brad took good care of me choosing the right car to buy, he was very helpful, sincere, and knowledgeable about the car I wanted. tyb

NinaL

Sep 2, 2015

We went through the process of purchasing a Dodge at Hendrick Dodge and boy was that a mistake! I am a business manager myself and it was a horrible experience so we took our business elsewhere. My husband has always been a Ford man, so we stopped here and Andy was great from start to finish! He promised us we wouldn't get the run around like other dealerships and that we would be taken care of. The customer service is impeccable, and you feel like these guys really care about putting you in your dream vehicle. I would recommend working with Andy Coates, a wonderful salesman who will go above and beyond for you! We will be purchasing another vehicle from you guys in the future. Thank you!

br725a1

Aug 31, 2015

Wow, i misjudged this place hardcore. I had an issue with my Mustang that I thought was the dealership's fault. I tried making the issue known but no one was sure how to fix the issue. I was contacting the wrong department. I felt like I wasn't being taken seriously but once I got the correct person on the phone, it was like the whole dealership stopped and tried to assist me. When dealing with sales, I was siting in the showroom for maybe 1 minute when the sales manager himself came over to introduce himself and explain the ins and out's of my car and the concerns I had with it. I then told him I am interested in an F150. A sales representative named Kelvin came by and asked how he could help. Very laid back, informative, but no pressure. He took the time to ride my wife and me through the WHOLE F150 inventory, even the ones not on the lot yet. Not on a golf cart, but in a loaded Explorer. He heard he mention my back to my wife and I'm assuming he took the time to go so far as to get a truck with MASSAGING seats. Didn't find exactly what I was looking for (very picky person), so we went inside and Kelvin and the sales manager looked for probably 30 minutes at different trucks that fit what I was looking for. They found it quick too. Quite a few of them. I picked two out, and told them Id make a decision the next day. The owner himself, Mr. Graham Eubank, was also in contact with me the whole process. That was pretty impressive. I contacted them, told them which truck I wanted, and they drew up numbers in the span of an hour or so (this was all through email, i wasn't waiting an hour) I agreed with them, said ok, and they even offered to drive it halfway to my home to make the trip easier for me (almost 3 hours). I declined, they had done enough at this point. Many dealers may have written me off, BS'ed me, or tried to up sell me on things i didn't want. None of that here. I am a satisfied customer, and recommend anyone in the market for a new vehicle to give them a visit. The dealership was clean and there were plenty of comfortable chairs to sit at while numbers are ran, instead of someones little cubicle and desk chairs. The dealership itself was clean and well organized, cars were sorted out just as well as the trucks. I can't speak for the service department or the used car area, but they seemed pretty clean and put together. I would recommend giving them a shot to earn your business If the owner himself is willing to get elbows deep in a single customer's concern, that's the kind of place I'd like to have my back if I had problems in the future.

Garnet&Black

Aug 29, 2015

Quick negotiation, pretty good price and trade in allowance. Extended warranty., left out the floor mats that I will go back and ask for. Tim was great and went the extra mile even following me home so my wife could see the car at rush hour. Manly Eubanks, owner, came out to meet me at closing on a very busy day. Car was clean and full of gas and a 172 point inspection as a CPO car. Will work with them again.

br725

Aug 26, 2015

I bought a 2015 Mustang GT premium from this dealership. I drove 2 and a half hours to get it because I thought I was getting a really good vibe from the place. This was going to be the 2nd 2015 Mustang GT premium I had owned, i traded the first one in because I wanted the performance package. I know what a well put together Mustang is, and the first one i put 2800 miles on was a great example.I bought the car at night, as the dealer was closing because I had to go after work. Anyway, drove the car home and parked it in my garage. I drive it every week on Friday. I have owned it since Late March. I started noticing little issues, then more and more and more on the vehicle. More body panel alignment issues than I can describe in one post, the dashboard bubbling up where the leather rests, the loose seat covers that already have creases in them. Tons of problems that should have been found by the inspector upon delivery. The stitching on the dash was coming loose and frayed, same on the seats. I contacted Ford corporate and the local dealership. I have given the car to the body shop to attempt repair. They are unable to fix the issues. I have been told my whole dashboard needs replaced. My passenger seat cover needs replaced. The front bumper, the doors, the rear trunklid, and many other things are completely out of whack. I made the mistake of assuming the 2nd Mustang would be as well made as my first. I called the General Manager, spoke to him about the issues (first noticed all these issues at 700 miles, two roadtrips) he said there is nothing he will do except take it on trade and put me in a new Mustang. I was offered around 33000 for my Mustang I paid 40000 for. I dont understand why the dealership cant make this right. Corporate, and four other Ford dealerships have advised me to speak to the GM for a replacement, that he could fix it. He offered to provide the buyers order, which I already have. Basically told me I should have noticed the problems at delivery. My car has spent over 2 weeks in the shop already, and now I have a brand new car that needs torn apart to get half fixed. I may as well have bought a used car thatd been in a wreck. I dont want free stuff, free money, I simply want the dealership to stand up to their promise to make the customer happy, which they have failed to do. I dont want to do the BBB Auto Line, which is why ive called corporate so many times, called so many dealerships, and tried so many avenues to get this corrected. I want the same exact car, minus the problems. I'm really sad about this car. I really love Ford, always have, but this experience has completely soured my taste for them. I am now seriously looking at going Honda. Sad, I know, but I dont want these issues again. I am hoping i get contacted by Palmetto Ford to explore even maybe a VERY aggressive trade towards a vehicle at their lot, but that was shot down too. I wish they would make this right, but I guess their word is just that, words on a computer screen. I would recommend staying away.

chuck

Aug 23, 2015

I have purchased both new and used cars from Palmetto Ford and couldn't be happier with the experience. Great value for my trade in more than fair price on the vehicles. They are my first choice every time!

jasnrby

Aug 22, 2015

This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly despite being very busy, including a mechanic who checked me in when it clearly wasn't his job there.Dustin was my Service Manager and went beyond what I would expect anyone to do. Not having a ride to pick my car back up and the shuttle driver gone for the day (about 530pm), Dustin drove all the way to Johns Island in traffic and heavy rain to pick me up. The poor guy must have already worked a 10 - 12 hour day but didn't hesitate to offer me a ride.Great way to start off and I'm feel confident about Palmetto handling all the service on my vehicle in the future.

fordedge

Aug 21, 2015

I gave the review because it is honest and correct. Everyone at Palmetto Ford especially Bill Pappas and Brendan Fleetwood could not have been more helpful and in every way. I adore my new Edge and look forward to a long relationship with this dealership.

Hot Lincoln under warranty. Really

Aug 18, 2015

I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal again because it still was not cooling properly. Service Manger told me I need a new car and it wasn't going to get any colder. He even brought out thermometer and pick in vents to make me believe it was cooling properly, sorry I didn't far for that old TRICK thermometers can be adjusted to read whatever you want it to, I guess I'm a xxxxxxx and didn't know that my car wasn't cooling properly. I took my vehicle to a new deal and found Palmetto was to lazy to find the real problem the evaporator because it's not easy to get. But the still charged for work that was never done. My next stop is Live 5 News and BBQ and National action network. And Lawyers this is so sad to the ripped off by a large dealership in 2015. I just got a call from Jim McMaster being very rude and trying to bully me into thinking I do something wrong,sorry that not going to happen today. He should have been calling to say sorry or is there anything I can help you with. But since my car been there three timeseparate for the same repair and you still saying it was fixed it's time for BBB and Corp to get involved. I guess the truth hurts worst CUSTOMER SERVICE EVER. I told him don't call me no more. Stay tuned to be continued.

Cap

Aug 18, 2015

On my first visit to the showroom, Brad King took me for a test drive in a new 2016 Explorer. On the second visit he sent me home for an overnight visit with a very nice model in the color scheme that I wanted. When I returned it and advised that it just had more options than I needed or wanted, he got busy and found one exactly like I wanted. We made a deal, he got it prepped and ready for delivery the next day. At pick up time Brandon Fleetwood took his time demonstrating all the new technology to me (my trade-in was a 10 year old Explorer) before sending me on my way. I was very pleased with their efforts to sell me what I wanted.

charles77

Aug 18, 2015

I went to Palmetto Ford dealership in search of an F-150 and I got what I wanted, Thanks to Mr. Tyrone Douglas Green. He was very friendly and professional and he got the job done. I am very satisfied with the service I received, and would recommend them to my friends. Thanks again Tyrone and staff

Allen

Aug 8, 2015

We had a great experience at Palmetto Ford this past week. Recently moving back to Charleston after a multi-year hiatus, we needed a car, pronto. Palmetto Ford and our sales consultant, Boston, made the whole process smooth, easy, and happen post-haste. They really went above and beyond to make us happy.

Lori Beard

Aug 4, 2015

By far the best place to purchase a car/truck! My sales guys treated me like family! My 4th purchase from Palmetto!!! Would never go anywhere else!!!

Bohica1946

Aug 4, 2015

Dontrell understood immediately what I was looking for. He knew his inventory and picked out two cars that met all of my requirements. There was no pressure and he took the time to understand the circumstances that had resulted in my shopping. I highly recommend this gentleman. He is a credit to Palmetto Ford

Escape2014

Aug 4, 2015

Overall I had a wonderful experience at Palmetto Ford. It's been 20 years since my last Ford and I'm happy to be back. My sales person was Jeff Eubank and I will be sure to look him up next time I need a vehicle. We finalized a price through a quick text exchange and had a deal in less than a few minutes. Lane Arnold also spent some time with me sharing his experience with his own Ford Fusion. Great looking styles now. And great on fuel. I hope my next vehicle will be a hybrid but it just wasn't in the cards this time. (I wanted a slightly used SUV on a budget). Only downside was the exit paperwork with Ron Austin. He really pushed for me to do financing with him, perhaps because he knew I had money to put down? But I had already decided to go directly to South Carolina Federal Credit Union and had opened an account earlier that day. Glad I did. When I politely refused Mr. Austin's pressure he went on to suggest that he could have done a better rate even though Palmetto uses SCFCU for financing. He suggested I should have gone to Bank of America for a better rate if I was going to finance the purchase myself. I was nice throughout but he was short, gruff and didn't shake my hand when we were done. He may have been having a bad day but it didn't make mine any better. I've had that same type of pressure at a Toyota dealer so that stage of the purchase must be industry standard which is too bad. With dealership monopolies the customer doesn't always win. But with that said, I would buy there again. Only next time ask to deal directly, and solely, with Jeff Eubank.

Guitar4228

Aug 2, 2015

Tom was the best. That's really all I can say... The first words I spoke to him were "I'm not paying over $250.00 a month and this is my trade in". The other sales persons there were nice and respectable. They were great with my one year old daughter. One of them even read her a book. Well at the end of everything Tom got me and my wife in an 08 Ford Explorer XLT for $249.00 a month. Best car and best experience I've ever had. I'll never buy another vehicle anywhere else.

FatGuyDiary

Jul 28, 2015

My wife and I got 2 great vehicles in a 2 month period thanks to Tim Sundstrom! Everyone was great at Palmetto Ford! From the first time I stepped on the lot I felt it was a place I wanted to be. Great people. Thanks Tim!

Regina

Jul 21, 2015

Wish I could remember the finance rep we worked with too. Pictures next to names would help on questionnaire. Overall pleasant experience and we like the Ford product.

jwilliams

Jul 15, 2015

Drove 2 hours to deal with Palmetto. Sales gave me a fair price on the car I purchased and on the vehicle I traded in. Will certainly give them another shot in the future.

Jim Freeman

Jul 10, 2015

This is the third new vehicle we have purchased with Kelvin Ruffin. He is well informed about the vehicles on the lot and goes the extra mile to insure we got the best deal available. When I went to the dealership I had no idea what type vehicle I wanted, but Kelvin walked me through options and I was through in less than an hour with the purchase of a new Ford Focus Hatchback, which fit my needs perfectly. Danny Lentz synched my cell phone and explained all the options on the vehicle. Mike Kalinowski processed the paperwork and we completed the sale. This was a good experience.

Aunt

Jul 5, 2015

Very polite. Very knowledgeable. Answered all questions. Gave great deal. Went the extra mile to get better deal for me. Treated me like family. The car was used but in excellent condition. I received all the car facts up front on it. I would go back for another car and ask for Brad to be my salesman. He's trustworthy !

qwtint1

Jun 29, 2015

Me and my wife both just bought cars from these guys . Best experience ever, love these guy's. Gotta check them out, very happy?? I'm gonna tell all my friends about these guys

chris87

Jun 18, 2015

Harris Muckelvaney is the saleperson that helped me out. hands down the best car buying I've every had the pleasure of experiencing. if any one needs a car Harris is the guy to talk to and Palmetto Ford and Lincoln has a staffs that more than willing to help out anyway they can.

sorellapane

Jun 17, 2015

Matt Hipple was my salesman on June 13, 2015. He really made me feel comfortable. I Enjoyed his "down home" demeanor and his conversation. No pressure! I certainly would buy a car from him again.Brandon explained the tech side very clearly.I will be back if I need any help.Thanks,Kathleen Fritz

ct1004

Jun 17, 2015

I've never ranted online before, but I hope I can save some unfortunate person from getting their vehicle serviced at Palmetto Ford Lincoln. In short, the general consensus of negativity on the reputation of this place have been validated. I realize that you should never seek service for your car at a dealership, but a need to get the job right persuaded my wife to take her car there. Without going into details of the THOUSANDS of dollars spent that still leave a minor issue unresolved, they clearly do not stand behind their work, and take advantage of people (evidenced by a $160 bill to re-diagnose an issue that was improperly diagnosed earlier). The latest estimate at over $1,000 is over DOUBLE the cost at ANOTHER FORD DEALERSHIP. A true lack of integrity and customer loyalty make this a truly awful place to have your vehicle serviced. I'm a huge advocate of Ford, their vehicles, and the service we've received at other Ford dealers, but when I read the Ford corporate values of "Customers are the focus of everything we do" and "Integrity is never compromised", I'm dumbfounded at how an organization like Palmetto Ford is allowed to bear the revered Ford logo. Do yourself a favor if you need dealer-service, goto Jones Ford of Charleston.

melissabeach1

Jun 12, 2015

Had another great experience with both of these guys! This is the 4th dealing I've done with them both, and I actually bought TWO vehicles this time. Fast, easy, not all the drama that normally comes with car salesman. Thanks MIKE and ANTHONY for taking care of me! Seriously walked in, had the ride waiting on me to check out upon arrival, test drove and DONE! Arrival to driving off in my new vehicle in 45 mins! Not sure if they are just THAT good, or want to get rid of me that fast.... but it works for me!!See you BOTH next time!!! You know I'll be back to drive you crazy for an hour or so :)

happy

Jun 10, 2015

The moment I got out of my old car I was warmly greeted by Harris. I initially came in the look at the Ford Escape and after taking it for a test drive I told Harris I was looking for a little more luxury. He guided me toward the new Lincoln MKC. I test drove it and pretty much had my mind made up if we could come to an agreement on the price. I was very pleased with the negotiations and I LOVE my new car!

ansonborough

Jun 7, 2015

Gary was very upbeat and to the point in his handling of my purchase of the Expedition.I purchased my first Expedition in the early 90's when they first came out and this happens to be my sixth one!

TerryG

Jun 3, 2015

Love my purchase of my Escape, it was fast and informative. Left the dealership completely satisfied with the total experience. I would recommend Palmetto Ford Lincoln to all my friends.

happy repeat customer

Jun 2, 2015

Purchased new 2015 Escape with a trade of an Expedition purchased new from Palmetto Ford back in 2004. This is our third new car purchase in 20 years. Our experience has been good with Ford..Same good experience from Palmetto Ford. Also purchased a used Escape for my son as a new driver.The Palmetto Ford team and leadership were professional and made it easy to do business,

Buckeye

May 30, 2015

My entire experience from the time I entered the dealership until the purchase of my new car on 05 26 2015 was professionally handled. Tom Slawson was knowledgeable, accommodating, showed the experience that I needed in order to make my decision and was not pushy, which was so pleasant. I would highly recommend him and Palmetto Ford to anyone. Keep up the good work.

Chriskiawah

May 27, 2015

I've been going to Palmetto's service department since I moved to Charleston. They're work is excellent. I finally traded in my old car and bought a new one through Palmetto. Their sales department were very responsive and good on price. If you go there ask for Tom Slawson as a sales rep.

RafaLedezma

May 24, 2015

Mr. Felipe in the Parts Sales Service, gives an excellent service. Would recommend asking for him when looking for another parts, 10/10 would go there again

Govner

May 21, 2015

Brandon, Harris and Ron were professional in every way. Brandon responded to my internet request very quickly and called me to make an appointment. When I got their Brandon introduced himself and then introduced Harris my sales person. Harris ask me question to get an idea what I was looking for and then made suggestions. Harris introduced me to my future car, explained everything about the car and I was sold. We then started paper work and I was introduced to Ron in finance. Ron explained everything in detail. I went back to Harris and the car was ready. Brandon then walked me through how everything worked inside the car and outside the car. The bottom line is that these three guys made my buying experience a pleasure. I would highly recomend Palmetto Ford Lincoln to everyone and ask for Harris for your sales service. Thank you Harris, Brandon and Ron.

Michele Wein

May 18, 2015

Kelvin Ruffin sold us our MKZ 2 1/2 yrs ago. Because of Kelvin Ruffin's and Dan Lentz's expertise and the service we received with our MKZ, it was a given we would return to Palmetto Ford to purchase our MKC! Will recommend without hesitation! Thanks Kelvin and Dan, you are the best!

RogerT

May 8, 2015

Nancy and I felt Frank wanted us to have the great experience we had. He met us at the front door and took us through the whole process, from test drive to signing on the dotted line. We both felt he wanted us to get the best deal on the car we wanted. This was the best experanc ever, buying a car. Thank you Frank.

keisaruby

May 2, 2015

I went into Palmetto Ford Lincoln, expecting to leave out hearing the usual rejection line that i have been hearing for the past three years of me trying to trade my car in. But this was not the case here at Palmetto Ford Lincoln. Thanks toMr. Kelvin Ruffin i not only left with a different automobile it was a brand new car with a rebate and unbelievable rates. I would do it all over again if i had to and i reccommend them to everyone. Lakeisa Boyd

jacko

Apr 18, 2015

Frank did an outstanding job! I only had one vehicle that was being serviced at Honda and Frank picked me up at 8 in the morning in what would become my new Ford F150! Frank also personally washed my truck and it looked like a beauty! He delivered my truck to my home after completing some upgrades to the truck! I cannot express how thankful I am to have had Frank help me with the purchase of my new truck!

jbh511

Apr 17, 2015

I had a great experience during the entire process. From start to finish we were treated Great couldn't have asked for more than that. Grrrrrreat.

Cathy622

Apr 14, 2015

I have not bought a car since 2002 so I was not looking forward to the task at hand, but, Gary made it effortless. I told him exactly what I want then I got even more. There was no pressure either, he said he would just keep looking until he found that perfect car for me and he did just that. In addition I was able to get an incredible interest rate. All the papers were ready and waiting for me. I signed had my tutorial on all the gadgets and drove away. I have a beautiful new car and it was all in budget and effortless as I said. Big Big Thank YOU Gary.

Mrs. Albarran

Apr 11, 2015

Our sales managers Paul and Wade were phenomenal! They didn't pressure us at all, showed genuine interest in our needs, and remembered specific details of our discussions. The financing gentlemen who assisted us, Scott and Mike, were very informative and helpful. Overall our best car buying experience for our 10th vehicle.

CharlestonPR

Apr 3, 2015

We received the most caring, interested service without pressure. Our sales person Kelvin Ruffin was organized, informed and transparent about every aspect of our lease process. I highly recommend speaking with him for any lease or purchase of a vehicle.

backbone5

Apr 3, 2015

My intentions was to purchase a new vehicle, but I was impressed with the team's ability to get me through the process with sense of urgency without pressuring me. I noticed the excellent team dynamics at Palmetto Ford which contribute to a great customer experience for me. I'm very happy with my new Lincoln and I'm looking forward to doing business with this dealership in the near future.

brianerock

Mar 21, 2015

I initially went in to take a look at some vehicles and it turned out to be a great experience. I drove in with a vehicle that I didnt want to give up and drove out with a vehicle I was in love with and a better deal than I anticipated! Awesome experience!!!

clarie

Feb 17, 2015

My salesperson was named Kelvin, he is a great salesperson and he will do anything for you to try to get you the vehicle you desire. He was outgoing, he listened and when I advised him of exactly what I wanted and the price I wanted to pay, he quickly went to Bruce. Him along with Bruce made it happen. It was amazing that approximately 9 years ago I purchased a vehicle from them and they actually remembered me. Very surprising... :) I guarntee if you want a vehicle along with a great salesperson, and a great manger to make things happen for you go see Kelvin.. thanks.. and by the way I love love love my vehcile.. :)

dazeid75

Feb 4, 2015

I was nervous about truck shopping but we met Tim and he made the experience non-painful and went above and beyond to make me (the picky wife) happy. Husband was pleased to pull off the lot in a new/used 2013 F150. Can't thank him enough..."TIM YOUR THE BEST"

cashwilson

Feb 4, 2015

Anthony Thompkins was a pleasure to deal with, and the process was fun instead of stressful. I plan to deal with him again and would recommend him.

Granny

Jan 24, 2015

When my husband brought his old 1998 Ford Explorer in to be repaired at Palmetto Ford, I knew we would have to buy a new car because his old one was not worth fixing, We met Gary French and told him what we were looking for, He was so helpful finding just the right car for our needs and budget. For the last thirty five years we have always had great service at Palmetto Ford and this time was no different. Thank you Gary and Ron for your helpfulness.Nancy Needham

Lebarr

Jan 12, 2015

Anthony was fabulous! He made me feel very comfortable with the whole process, as this was my first time buying a car on my own. Would absolutely refer friends and family members to him! Everyone in the office was exceptionally nice. Will never go anywhere else! Thanks guys!

TT

Jan 5, 2015

Anthony Thompkins did a wonderful job getting me the car I wanted to drive. He delivered on everything he promised. The Dealership offers better deals on cars through internet which gives the salesmen headaches when you check prices. Palmetto has a policy of sticking some extras in at closing that were not disclosed until the end.....but ever car dealership tries this. I still would buy from them knowing this but check internet prices around and compare apples to apples.

FusionFly2015

Dec 31, 2014

Kelvin Ruffin was really nice to me and my parents. He helped me find a car that was safe, looked cool, and affordable. Kelvin Ruffin gave us an opportunity to look around and check out the cars without feeling harassed. Kelvin Ruffin was friendly, helpful, and straightforward. He talked to my parents and seemed real knowledgeable about the different cars. I appreciate that he put my parents at ease and explained the benefits of the car I chose. Mike, the finance guy, was real cool and fast. I thought we would be at Ford all night but I was wrong. The sale and paperwork went by so fast and I was shocked. Also, the guy that helped me set up my bluetooth was real cool and professional. This was the biggest purchase for me and it made me feel good to share this special day with my parents. I was happy to have Kelvin Ruffin as my salesperson because he made my buying experience smooth and fun. My 2015 Ford Fusion is the best. I am very happy and can't stop bragging about my sweet ride.

SUV888

Dec 21, 2014

Tim Sundstrom was very easy to work with. His knowledge and experience with Ford cars were superior and help to take the stress out of buying a car. My car was totaled in an accident and I was starting from point zero. He was very patient, even tough I kept texting my son with questions, In the end he helped me return my rental car and get me on my way with the new Ford Escape.The man who explained the features was very good but it was too much for me to grasp at that time. I will return for a refresher course.Barbara Keady Shannon843-216-8205

nikkijlb

Dec 2, 2014

Really enjoyed working with Frank. When my husband raved about the Fusion Energi Hybrid I was very reluctant about buying an "Electric Car" after talking with Frank and a couple of the other reps who are using the same car, my mind was made up. The car is fun to drive, quiet and a lot of fun features. Frank filled the gas tank 4 days ago and its still on full. This morning coming into work I hit 96.4 mpg. All I can say is "wow" after driving a Grand Jeep Cherokee and only getting around 14.4 mpg my new car is outstanding.Frank was great to work with, I didn't feel pressured at all and he took care of us.Great experience dealing with Palmetto Ford!!

pgalefty

Nov 19, 2014

My first time with Palmetto Ford. Ive never had a sale person take me around the entire lot showing me the trucks that we had talked about. Harris was a great salesman and was right there the whole time along with Larry and Ron. Those three turned out the lights with me as I drove off the lot with my new F250 Super Duty.

charris1354

Nov 19, 2014

Mr white was a pleasure to do business with. displayed knowledge about what we were looking for. Cant remember the name of the person who went over the tech, but he was equally knowledgeable.

carrie.garvin

Nov 17, 2014

As a first time car buyer I was nervous and afraid I would be tricked into getting a car I could not afford. But Frank and the entire staff at Palmetto Ford did a wonderful job at getting me a new car at a price I could afford. Thank you so much Frank and the rest of the staff at Palmetto Ford. I will be a life long customer.

docheno

Nov 4, 2014

I have bought cars and trucks there for a few years now and it is always a good experience. The staff there is wonderful and they do tend to your needs. I would not buy a vehicle anywhere else.Thanks guys for taking such GOOD care of me and my family and of course our vehicles!!!!Susan BellPS. I LOVE my new Navigator!!!!

LDemuccio

Oct 22, 2014

A lot easier than I thought it would be. It was enjoyable driving the car around the lot to get a feel for the new Escape. Everyone we met was friendly and professional and not pushy. I would definitely recommend to friends.

Travis Martin

Oct 19, 2014

First of all, Palmetto Ford was the only dealership local to us who had the vehicle on their lot that we were specifically looking for. They have a large inventory. We had a very busy week and were unable to dedicate days at a time looking and negotiating. We also knew exactly what we needed for our trade-in and what we were looking to pay for our new Ford Edge Sport. After a quick test drive one afternoon, Gary French took the necessary information to value our trade and let us go on our way to pick our children up from school without pressuring us on when we would return. The following Monday, Gary and my husband were able to take care of all discussion over the phone so that all we had to do that afternoon was stop by and sign paperwork. It was one of the easiest and most stress free car purchases we have made, and we feel that we will have a good experience dealing with them from here on out for service as well. It has been worth the small drive from Goose Creek!

blshu254

Oct 18, 2014

Car buying in a dealership is not my idea of a fun way to spend time. I've done it so many times over my 66 years on this earth, that I really know the drill. At it's best, the process is mind numbing. I especially find the lack of modern technology to support the "closing and signing" process to be a continuing headache for me as a customer, and for the back-office gentleman who has to do the best he can with it. But it takes way too long, and is only one step up from depending on pencil, pen and paper. I cannot remember the gentleman's name did all the behind the scenes paperwork at Palmetto Ford. But, he was extremely nice, and he did a fantastic job with process, given the technology he had available.On the sales side, Palmetto Ford made it about as good as it can get. Gary French was my first contact when I stopped by for just a brief visit, along with my wife who only about three weeks before, had open heart surgery. We just wanted to have a very quick look at some Ford F-150 trucks he had on the lot. Gary did not employ any high pressure tactics, and that was much appreciated.Then about a week later when we came back Gary was with another customer, and he asked Anthony Tompkins to work with us until he freed up. From then forward, Anthony worked with us on the vehicle we were interested in, and our trade-in. He did a great job with that. Toward the end of the "negotiation", Gary came back into the picture a bit more. I believe we got a good price, with all possible rebates factored in, and the exact vehicle and options we wanted. It was a bit more difficult for us to agree on the value of my trade. We really didn't care what the value of the trade was, so long as what we had to pay to net out the overall transaction was to our liking. This allowed Gary and Anthony come up with the deal that worked for us all.The truck was ready for delivery to us only one business day later, because I requested a spray-on bed liner, which by the way, looks terrific. Hopefully it will stay that way for a long time. I understand that it has a lifetime warranty (I assume the truck's lifetime (smiles)).We love the truck, and while this is only our first vehicle ever purchased at Palmetto Ford, if we are in the market for a new Ford or Lincoln in the future, Palmetto Ford Lincoln would be our first choice.

SaeedaRavenell

Oct 18, 2014

I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call.

golfdolls

Oct 17, 2014

What an enjoyable and painless experience. Kelvin and Bruce made my wife and I feel at ease. They secured the vehicle I was searching for and Kelvin was deligent in his follow-up phone conversations. The trade-in value for my old car was good, and the financing part was simple as well. This is the 3rd vehicle in 8 years that we have purchased from Palmetto Ford and the experiences have always been positive.

Jericha Delia

Oct 14, 2014

I usually don't leave reviews but I was so impressed by the level of service I received from Gary French, that I felt impelled to share. From first contact I could tell Gary was a true professional, very knowledgeable and NOT pushy at all. He was able to negotiate me a great deal and I'm extremely happy!

patty.craven.33

Oct 7, 2014

My 2004 Ford truck had been giving me so much trouble lately and since I needed it for my business I decided it had to go. I really dreaded going though the experience of "negotiating" for another vehicle. My first stop was Carmax because the price "is the price" with no negotiating. . They gave me a small offer for my vehicle and had a pretty small inventory so we stopped by Palmetto Ford on the way back home. What a lucky stop. Anthony Thompkins greeted us and immediately made us feel at home. We did not have much time to spend so just asked that they evaluate our truck and give us a trade in price range. The used car manager was introduced to us and he immediately started the appraisal. Everyone was so nice and we felt like they were really trying to help. We left with a good appraisal price and vowed to come back Saturday to test drive. Saturday Mike and Anthony's goal seemed to be to meet our price point and be sure we had a vehicle we really liked. Needless to say they were successful and so were we. I recommend Anthony and Mike to anyone buying a new or used vehicle. They could not have been better!

Pilotte

Oct 3, 2014

buying a car for my daughter with no credit, could only afford 200 per month and did not want financing past 48 months so the bottom line had to be around $10,000 out the door with all fees etc applied for this to happen. Hard to do on a new vehicle. My trade was a 2008 chevy aveo and I needed top price for it and two other dealerships had insulted me with a trade in offer of only $500 dollars. the dealership was able to get creative with the numbers and we made the deal with me buying a 2015 Ford Fiesta for $195.00 per month for 54 months. Yes, I did have to go a little over the 48 months, but what we did not do was manipulate the term to meet the monthly amount. The numbers on this deal were so tight that I think it tested both of our nerves. Anyway, in the long run, I was happy and the dealership was happy.

cvigotty

Sep 23, 2014

This was the best experience purchasing a new vehicle i have ever had, my sales person was chris pelt who was helpful and knowledgable and not pushy. the ford 150 is an awesome vehicle and i couldnt be happier. they went above and beyond to make me happy would definately recommend them to anyone!!!

nu4jblake

Sep 17, 2014

My wife and I arrived at Palmetto Ford Lincoln in the afternoon and as soon as we got out of our car we were met by a smiling gentleman who ask if we needed help. John Miller was helpful with arranging the trade in and was very polite and patient. After our purchase, Brandan Fleetwood took time to explain everything about the vehicle. This was a first for us. No dealer has ever done this for me. Thank you.

billwwilliams

Sep 10, 2014

I made an internet inquiry about a new Fusion. The next day, I talked with Kevin and he sent me a quote that I thought was very fair.We made a deal and closed a few days later. I am now driving down the road a happy man.

betty woods

Aug 27, 2014

Tom Slawson Jr. makes buying a new car a great adventure! one phone call was all it tookWe discussed what I was looking for and He brought a 2014 Ford fusion fully loaded with all the whistles and bells I was looking for. As soon as I saw the car,I was impressed, He knew my favorite color was black because I had bought my previous car from him, but that was nothing to compare to how I felt test driving this car.I have always drove a Cadillac (3 to be exact) This car was easy to drive and, very comfortable. I had a safe feeling behind the wheel . It was easy to drive and fun.Tom gave me curbside service throughout the transation. I never had to leave my home, He is the most trustworthy car salesman I have ever dealt with and I have bought several cars in my 71 years. I have had the car for a few days now and enjoy driving it. I would recommend Palmetto Ford to anyoneand would also highly suggest that deal with Tom.He is a fine,trustworthy man and a valuable assetto your dealership. Regards, Betty Woods

Ididcurt

Aug 26, 2014

Tom Slawson knew I was looking for a truck and brought a truck home for me to look at and test drive. He had the right features but the color wasn't just right. Tom found the right color truck with all the features I wanted/needed and we completed the deal at home. This was my BEST buying experience ever. The follow on with Dan was timed perfectly. I want to say a special Thanks to Tom Slawson and Dan along with everyone else that made this deal happen.

james.fouts.5

Aug 26, 2014

Had a great experience with Palmetto Ford,went to 2 other dealerships both of them Ford and they do not compare to Palmetto at all. Brandon Fleetwood and Dan Lentz answered all my questions via phone and Dan Lentz met me at the dealership when I arrived. Dan turned me over to Larry White in sales who took his time with me and was very friendly. Larry was exceptional at helping me make my decision. Between the rest of the Palmetto staff everyone was very friendly and made for an enjoyable experience. Unlike the other dealerships I visited I was truly amazed at how Palmetto Ford wants your business,I have now purchased two vehicles from Palmetto and will continue to go there in the future.

jseave01

Aug 9, 2014

I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my way to stop by Palmetto Ford. Thank you for everything!!!

stepjr06

Aug 4, 2014

Tony Barron made buying my car qucik and easy. He didnt keep me there long he was very responsive to the questions that i had at the vehicle he helped me make the right choice. The staff in the dealership were great.

Gholtz40

Aug 3, 2014

I had a great experience working with Tom Slawson. He didn't make me feel pressured and gave me the time to drive and look at the cars I was interested which was between the Ford focus and fiesta. I fell in love with the fiesta and drove out with it and have enjoyed it since my purchase. I can't speak more highly of Tom and Dan, I will definitely be back and will highly recommend them to everyone. Thanks so much to both of you for such a great experience in purchasing my new car.

Wiserway

Jul 30, 2014

I was looking to get a new truck, so I filled out a little info. On line and sent it to three local dealers. I heard back from Dan at Palmetto ford right away asking more questions into exactly the truck I was looking for. I did hear back from one of the other dealers later that day also and have yet to hear back from the third dealer. I talked to Dan and he was able to find the one I was asking about, even though he didn't have it on his lot he said it wasn't a problem to get it in. I got busy and put my search off for a few days and I still received emails from Dan letting me know that he was there to help me when I was ready. I went to the other dealer that I heard back from and was being pushed into buying what they had on their lot and not exactly what I wanted. I told that dealer exactly what I wanted and asked him to locate it for me, still haven't heard back from him. So I finally went down to Palmetto ford and when I walked in a guy named Kelvin asked if I needed help, told I was here to see Dan. Kelvin walked me to Dans office and we started going over all the options and colors that I wanted. Dan turned me over to Kelvin and he walked the lot going over all of the options and features I asked about. We found one that fit every thing I wanted and Kelvin got a price for me. He also brought Bruce in to talk to me and he cut to the chase and gave me a price. Told Kelvin I would think about it and left, wasn't any pressure or harassing phone calls once I left. I thought about it for a day and got back in touch with Kelvin and told him I wanted to do this. He had every thing taken care of and ready when I showed up to pick up the truck. Bruce and Dan both remembered who I was and both were very friendly when I came back. Dan went over in great detail on every feature my truck has and answered any questions I had. He explained the sync system very well and made me aware of things I didn't know it could do. My last three vehicles I had purchased from out of town but from now on all of my purchases will be with Palmetto ford. Every one at the dealership has gone above and beyond in me eyes and I would recommend them to any one looking for another vehicle or even services.

agar25

Jul 29, 2014

I would like to say to my overall experience in purchasing my vehicle is very good I would recommend to anyone who's looking for a new car

Ohiogirl

Jul 19, 2014

Upon the sudden demise of my 12-year old car in a town 4-1/2 hours from home, a sort of emergency car purchase became necessary. Every single person we interacted with at Palmetto Ford was cordial, sympathetic, helpful, kind and friendly as they made the fatal diagnosis of the 12-year old (new transmission required), helped us find a small SUV that matched our needs (not that many 4WD vehicles hanging around in Charleston we discovered), then retrieved it, prepared it and got it into our hands within 28 hours. The Ford Escape I now own was not the car I had planned to get ithis fall, but since the purchase timing was clearly not in my control, the beautiful sunset-metallic Escape I ended up with is perfectly meeting my needs. I am extremely happy with how everything turned out.And I'm quite sad that I won't be able to get my car serviced at Palmetto. Nothing like a car wash and a drive to and from work to make a service call less painful.

rcseaman

Jul 12, 2014

After spending a week with another dealer that was unable to help me. Kelvin (K. Ruffin) and Palmetto Ford Lincoln made the entire shopping process the best new car buying experience I have ever had! I called and spoke to Kelvin, told him about the car I wanted, what I wanted to pay for it and that I was on my way. When I arrived 20 minutes later Kelvin had the car ready for my wife and I to check out! The 2014 Ford Fusion SE (platinum white) with all the features we wanted was PERFECT! Kelvin was genuine and both my wife and I found him easy and a pleasure to talk with. Needless to say Palmetto Ford had the car, the right salesman and agreed to my price and we had a deal! We were sitting down for dinner at a local restaurant less than an hour after first meeting Kelvin. Believe it or not my wife and I have bought 15 new cars in our 16 years together, 6 of these have been here in the low-country since moving here with the Navy in 2008. Without a doubt my next purchase will start where my last ended....with Kelvin Earl Ruffin at Palmetto Ford.

KMmason

Jul 6, 2014

Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. There was a small oversight in the work they did on my vehicle but they quickly resolved the issue and arranged a rental car to ensure no further inconvenience. Jim in the body shop was incredibly helpful and kept me updated on that status of my vehicle on a regular basis. Taking my car to a body shop has always been a frustrating experience but Palmetto Ford actually made this a pleasure!

Bettcherl

Jun 30, 2014

Found the buying experience to be very professional. Salesman was extremely knowledgeable and went out of his way to feel comfortable. The Sync expert made the car's technology seem easy. He explained everything and will follow up with is to ensure our satisfaction

shanathree

Jun 30, 2014

I was very pleased with the experience I received from the employees at Palmetto Ford/Lincoln dealership. Each individual offered a great and enthusiastic presence. Mr. Thompkins was patient and worked according to my schedule. I was also pleased with Mr. Peter Aquino who assisted me in learning my new vehicle and following up. Great team!

Freddie1952

Jun 23, 2014

I bought a new car from Palmetto Ford and was assisted by salesman Thomas Slawson. He was very courteous and professional. He knew all about the car I was interested in and answered all my questions well. I would recommend Thomas Slawson to any buyer as a very professional employee. Thank you Diana Grandy

icthusone

Jun 15, 2014

When I spoke with Al floyd on the phone, I told him of what I was looking for. When I got to the dealership, Al had the used car I was interested in ready to look at. We test drove it and I was pleased. Then he also gave me some other options, as well. There was a great deal on the same model and style of car which was brand new. The new car had a sticker price that was only $500.00 more than the used car. Guess which I went for. Al was great at helping get the deal together. Then I went to see Mike Kalinowski the financial manager. We all but arm wrestled to get the deal I wanted( kidding) Mike went the extra mile to get the deal I was satisfied with. All along, everyone was polite and helpful. Very thankful to Al Floyd who also kept me with plenty of ice water to drink on a VERY hot day out! I would definitley deal wilth Pametto Ford again!

Red48088

Jun 12, 2014

We were Greeted by Anthony with a huge smile on his face. We had spoken to him the day before to see if he had a white or red MKZ on the lot. Everyone we saw was pleasant and said hello, felt like a happy place to work! Traded my 2010 MKS for another MKS but RED, this car is so awesome, it does everything but cook me breakfast. Will definitely recommend Palmetto to all my friends.

mccottryc

May 26, 2014

I really appreciate all the help that Ford and Mr . Kelvin has given me. Mr.Kelvin is very nice and friendly man. He helped me to get the car I wanted and as a college student he made sure I was in a brand car and also the help of Mr.Lane they are wonderful people and couldn't thank them enough. I am very happy in my brand new 2014 Ford Fiesta!!!

lowridinchevy01

May 21, 2014

My experience with Hedi was great. She greeted me well, explained about the f-250 and looked for a red one. We could not find a red one that i liked so we looked at the black ones and came up with a reasonable price that both party's could live with. I am happy that i stopped in to see them and would recommend them to any of my friends or family.

Smitty36

May 1, 2014

In our previous shopping and purchase of a new vehicle, it was considered a dreaded ordeal. Our experience with Kelvin made it almost an enjoyable occasion. His friendliness and efficiency were outstanding. Palmetto Ford is very fortunate to have an employee such as Kelvin.Kathleen and Phillip Smith

pjd218

Apr 30, 2014

Al Floyd and the staff at Palmetto Ford were great.Almost made a $5,000 mistake buying a used vehicle from another dealer. Ended up with a 2014 model for a much better price with everything I wanted.Absolute straight forward sale with the best deal from the start. Worked with me on multiple financing options and let me choose.Thanks.

fordfx42013

Mar 28, 2014

This is the 3rd car I have purchased from Gary and I always get the best deal and service. I recommend him to everyone! Thank you again Gary!

JohnGadsden

Mar 26, 2014

Very unhappy. On Saturday when I purchased the vehicle, they forgot to put the fuel in. I called the salesman, Floyd Burton, and he apologized. Bring it back on Monday, he said. Brought it back with a quarter tank full. After he put the fuel in, it didn't even reach a half tank. I could have stayed in Summerville if I thought that's all I would receive. Took me almost $55 to finish filling it up. I've bought cars from there before, and other dealers around Town, and they always filled it up.Ron Austin, the finance person, I found not to be friendly at all. After handing me the receipts, he didn't shake my hand, or even thank me. He just turned and walked away. Probably wasn't happy with me, because I didn't purchased the extended warranty from him. Therefore, you can bet I won't be back for more of the same treatment.

VirtualGypsy

Mar 4, 2014

I had a great experience. I felt Ron and Kelvin truly had me in mind. Kelvin found the type of vehicle I was looking for and Ron negotiated a great deal. I'm very pleased with the friendliness, expertise, and overall experience.

julieandkevin

Mar 1, 2014

Gary was great to work with, and helped me get the best possible deal for the car that I wanted. When I walked into the dealership, I knew that I wanted an Explorer, and I knew the features that I wanted on this car. Gary and everyone at the dealership worked hard to make it all happen. I drove away with everything I wanted in my new car and in a color that I love. My whole family is jealous of my success working with everyone at Palmetto Ford!!! Thank you to Gary and everyone involved!!

tombonavita

Feb 21, 2014

We were looking for a new Ford Transit for our business and Hedi showed us a 2013 which fit our needs perfectly. She was very available even taking calls to her cell on her day off. I would highly recommend her and Palmetto Ford!

redcarcop

Feb 19, 2014

This is the second time we have purchased vehicles from this dealership. They are friendly and easy to work with, I would recommend them and the service department too. John Miller as a salesman was great, not only did he take a lot of time with us showing us all the features, he went above and beyond to make us comfortable and welcome. Even after the sale he has been helpful in getting us our questions answered and the follow-up done for tags etc...He knows his cars and his pride shows through in his presentation of those cars. We were thrilled with the deal we received. As long as we live here in this area we will buy our vehicles from Palmetto Ford.

rtor26

Feb 18, 2014

I would like to say that in all my car dealership experiences, I have never met a salesman that I have been this impressed with. Chris Bobo was unbelievably good at sales. I did not want to buy a vehicle until I did enough research on other brands, but I must admit, Chris Bobo got me to buy the day I met him. I have never seen anything like it, to be honest, I'm still wondering how I let my guard down that day - but it was worth it. Chris, you are good at what you do man !!Will fill out a completely satisfied survey and send others you way!

bjonz

Feb 13, 2014

I have a 2003 Ford F250. Over the last 3 years I have been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the service but I have decided not to buy another car/truck from Palmetto ford. I had a dead battery that i bought from Palmetto Ford last year. Got off of work and took it back to Palmetto Ford since it is a 3 year battery. Jean informed me that for Palmetto Ford to honor the battery warranty - the batteries need to hooked up to my TRUCK and my truck TOWED IN so they can test my batteries. After wasting 40 mins, I had to leave the batteries at Palmetto Ford and now had to cancelled appointments for this evening because I still have to deal with my truck. Something that should have taken an hour or a hour and half is now going to take a whole day. Also Palmetto Ford is pricing themselves out of work. Can't afford their prices. And their bad attitude!!! What sucks is that I live one street away and will not support them anymore.

sbates71

Feb 3, 2014

We really enjoyed working with Al Floyd...Awesome customer service...He did a great job going over the car. It was a quick and painless experience.

tfoote

Feb 2, 2014

Purchased new vehicle and had a superior experience. All of the folks that were a part of the transaction have been beyond professiional. I would recommend this dealership, individual sales persons, staff and owner.

JoeMack

Jan 19, 2014

Everyone was very friendly and helpful in answering our questions. We test drove a few different vehicles and the salesmen prepared everyone without any delay. Personnel were very knowledgeable about the vehicles and made the whole experience easy and comfortable. Glad we went to Palmetto Ford for our Lincoln purchase.

mpmartin383

Jan 17, 2014

Progression of the price negotiations was carried out with respect and courtesy in a businesslike manner.Could not ask for a better experience and satisfaction..

mlewis167

Jan 13, 2014

I dealt primarily with Gary French, who was a pleasure to work with. First and foremost, very professional and trustworthy. While an explorer with the options we desired was not in stock, he promptly located one at another dealer and had it brought down. It had a cracked windshield which Gary promptly had taken care of - at our house.The overall purchase experience was most satisfactory and I will recommend Gary and Palmetto to my friends and associates.Mark Lewis

karaslick

Jan 10, 2014

EVERYONE was amazing! I felt like part of the Palmetto Ford family. I was treated kindly and the team helped me make the experience enjoyable! Fun too! Everyone I saw there was smiling and happy..and that made me happy!I would recommend Palmetto to everyone I know! My family (The Bell's) LOVES them too! We are all happy and pleased with the Palmetto Team!

KWagner141

Jan 2, 2014

The staff at Palmetto Ford was very friendly and easy to work with. They went out of their way to find the car we needed and helped us complete the purchase easily.

Kingpile

Dec 31, 2013

I had the WOW factor with my new truck and thats how it should feel when you buy a new car. Thanks so muchand no you can't buy it backJohn King

rickwend

Dec 22, 2013

I just purchased my 3rd vehicle from Palmetto Ford in the past 5 years. I wouldn't even consider going anywhere else. How often can one walk into an establishment, comfortable that their goal is to provide me, the customer with workable options, with no pressure tactics? Palmetto Ford is such an establishment. Tony Barron, who has assisted me from day one, is the consummate professional. He knows the industry, listens carefully, perceives his customers needs, and goes the proverbial 'extra mile' to meet those needs. I would rate my experience with Palmetto Ford a '10' if the option were open to do so, so please just double the 5 I have posted. Incredibly impressed with the F150 Lariat/Ecoboost V6. Awesome vehicle.

nsprofera

Dec 20, 2013

I saw a Licoln Navigator online that I was interested in which I emailed Palmetto Ford/Lincoln requesting information about. Brandon was quick to respond and very helpful in answering my questions. The next day when I arrived, I was greeted by Corry Hallinan who led me towards 2 shiny Navigators for me to look at. He was both knowledgeable and easy to work with. After some simple paperwork, which was also done in the most efficient and professional manor, I was on my way in my new SUV. My kids and I could not be happier and I would highly recommend Corry and Palmetto Ford & Lincoln to any of my friends or clients.

curtdawson

Dec 15, 2013

My experience with purchasing a new 2014 F-250 Platinum Truck from Palmetto Ford was a 10 out of 10. I called another dealership prior to contacting Palmetto Ford and the sales personnel could have cared less rather they helped me find what I was looking for -in fact the salesperson never even called me back to try and confirm the price or availability on the truck.From the reception to the sales staff to the financing department - I would recommend Palmetto Ford to anyone looking for a new Ford Truck. When I am in need of another truck - I will make it a Ford and I will get it from Palmetto.

jprusia

Nov 27, 2013

John was extremely helpful and easy to work with. My experience was positive and the entire staff was very friendly. I will be happy to recommand Palmetto Ford. My thanks to allJim

ScottieT

Nov 22, 2013

My wife and I have been doing business with Palmetto Ford for over 20 years. We started when the dealership was located on Morrison Drive. We have been going directly to Bill Pappas since he started with Palmetto Ford. Whenever our lease is up, we go directly to Bill. He smart, always professional and we honestly know that sees his job as doing his best for the customer. He does not push you in a special direction to meet some dealership goal. We know he believes that he takes care of us and our needs and wants that we will be back. It has worked for twenty years and it will continue.Our most recent experience involved the end of our lease turn-in. Our original plan was simply to buy the car that we had leased based its condition and the reliability of Ford products. After talking with Bill it became apparent that what we needed was two cars. I not sure how Bill and Mike Kalinowski made it happen but they did it. Now that's a professional team. I have recommended Bill and Palmetto Ford to my friends whenever the subject of car purchases or leases come up.Although this visit did not involve the service department, I would be remiss in not acknowledging the outstanding experience that the service department and Jean Healey have provided us over the years. I will not go to any other source when it comes to service.Thanks to all for such a pleasant experience.

wlallison

Nov 17, 2013

I recently bought a 2014 Mustang V6 Premium. My whole experience from start to finish was enjoyable, I knew right away that I was in good, trustworthy hands. I started researching online and had a good idea of what I was looking for so decided to call Palmetto Ford, where I had bought my original Mustang in 1994. I spoke with Dan Lentz who impressed me from the get go - he was warm & friendly as well as professional, he established rapport right away & I felt that he sincerely cared abut finding me the car I wanted, it wasn't just a 'sale' - he certainly is an asset to Palmetto Ford! He spent time searching inventory throughout the South East and came up with the perfect car. Dan went the further mile giving me all the options and price differences depending on my choices, showing a lot of patience and also being prompt in emailing me all the details. The price he quoted included matching another dealership coupon plus a further cash incentive, thank you Dan!I had initially requested a woman sales person, as I wanted to support women in business, so Dan then introduced me to Molly McFadden who immediately impressed me with her friendly, warm professionalism. Molly took me for a test drive and was most helpful in pointing out all the 'bells and whistles' - the 2014 Mustang is certainly quite a car! I really enjoyed working with Molly, she was most supportive and understanding about my concern for my 1994 Mustang buddy that I was trading and assured me that she wouldn't go off to the 'chop shop!' Molly negotiated the final sale, I never felt 'pressured' in any way and I was pleased with the finalized deal which I thought was very fair, thank you Molly! At all times there was an atmosphere of helpful, friendly yet professional service. I also enjoyed working with Ron Austin who took care of all the paperwork, he too was so helpful and prompt in finalizing all the legal details.Overall I can certainly recommend Palmetto Ford, it has the sincere, friendly and trustworthy service of a family business with a high standard of professionalism. I was very impressed with Dan and Molly and Ron, their attention to detail and warm professionalism made all the difference to my experience - 5*****! Thank you all! And I love my new Mustang, she is a silver beauty and a joy to drive!Sincerely,wlallison

erinlingle

Nov 8, 2013

Throughout the entire process, every person at Palmetto Ford was informative, but never pressured or rushed me into making any decisions. I will recommend Kelvin & Dan to any one who is looking to purchase a vehicle.

Lemonm

Oct 24, 2013

I was contacted by the sales manager concerning the below experience. He went out of his way to rectify the situation. Thank you. Went to the dealership this evening to purchase a new escape, because the internet price was very good. The salesman was very nice and helpful, unfortunately when it came time to crunch the numbers the trade in value offered was $2500 below NADA trade in value. I expect to have to do a little negotiating when making a deal so I asked for pay off for my trade (payoff for my vehicle is $600 over NADA). I did not ask for a price reduction on the escape because the advertised price was good and I was prepared to pay the difference between the payoff amount and the NADA trade in value. He went back to the sales manager and came back with a number that $1500 below trade in value. When I pointed out that I knew what the values of my car were for trade in and retail his response was " well, our vehicle is not priced at retail". The dealership made a choice to price this vehicle below retail but then tried to make up the difference buy offering the a low amount for my trade. The difference between the trade in offer was almost exactly the difference between the retail price and the sale price of the new vehicle. Unfortunately for this dealership I had a bank draft with me and was prepared to buy the escape tonight until they made the poor decision to offer such a low amount for my car. This is the second bad experience I've had with this dealership, and the only reason I decided to try them again is because the owner rectified the issue quickly during the first bad experience. This will be the last time I attempt to do business with Palmetto Ford.

clairawright

Oct 17, 2013

I am very very happy with my new car! I would completely recommend Palmetto Ford and especially Gary French! Thanks again Palmetto Ford for everything!

Ellibonz3

Oct 16, 2013

I went in for a lease return on a Ford Escape 2012, I was looking at a Ford Escape 2014 well I found It!! Kelvin helped this Cali girl pick her car! Very very good customer service, dealership was excellent! Top of the line! Everything was very smooth.

leahjack

Oct 14, 2013

Gary French helped me select a used car, he did not pressure me or try to sell me something I couldn't afford. He was very professional and helpful in finding the right deal for me. I would definitely use his services again.Leah Rudloff

msaltzman

Oct 11, 2013

Sales team was extremely professional, courteous and knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...Scott ensured all paperwork was in order and ready for my signature upon arrival. This is how business is suppose to work; thank you.

Akustra

Oct 10, 2013

Working with Al and Ron was wonderful. Their sense of humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone for all the help involved!!!

kev1dwi2mar3

Oct 8, 2013

We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS.

lovepas

Oct 7, 2013

Why 5? They are the best! I have to thank Mr. Al Floyd and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am excited and greatly appreciative for all everyone has done for me. And I hope no wives are offended by the profusion of love expressed here. Thank you Mr. Floyd! Thank you Palmetto Ford!

screwed2011

Oct 7, 2013

This dealership screwed me on my car deal.I have negative equity in my car when I put down my paid off trade.Palmetto Ford Sucks,they screw you out off your trades and then over charges you for your used car.And now I'm stuck with a car with negative equity.The General Manager of this Dealership also helped in screwing us over.I will be writing Ford!!!!!!!!!.

christiroe

Oct 3, 2013

Gary and the whole Palmetto Team, was /were very helpful in every way. Working with Gary was easy and I know that we were in good hands. He was very knowledgeable about his product. I also found the lesson on the cars electronic features, post purchase EXTREMELY helpful! I wish that I had been offered that when I bought my Toyota a couple of years ago.

Rvillacres

Sep 25, 2013

Jim Thorne is the consummate professional. He always works hard to please the client and provides the highest degree of customer service. The best shop in town.

MichaelSpence

Sep 21, 2013

My experience at Palmetto Ford was excellent. I had never purchased a new car before, and was somewhat apprehensive of the whole process, but my salesperson, Kelvin Ruffin, quickly put me at ease, helped me find the perfect car for me and came across as incredibly helpful, personable, knowledgeable and most importantly, honest person. He made the whole process a completely positive experience for me, I honestly cannot sing his praises high enough.Once I had picked out the perfect car for me, Ron Austin in the Finance Department went over all the financing options available to me thoroughly and in a manner that was easy to understand, and we came up with an option that was well within my budget.The car was in excellent shape and exactly how I expected when I drove it out of the dealership, and their follow-up help has been excellent.I would thoroughly recommend Palmetto Ford to anyone looking to purchase a car.

dldsm7

Sep 21, 2013

Kelvin and Brandon just helped me into a new 2013 Ford Focus. I had initially emailed Palmetto Ford about the Focus and Brandon got back to me quickly and respected my time and alerted Kelvin that I would be coming in for a test drive. He had everything ready for me when I walked in the door. The Focus was exactly as described and drove wonderfully. The next day Kelvin had my paperwork ready to go and we were able to complete my sale without any surprises or hiccups. Kelvin always checked to see how I was doing or if I needed anything and explained all the paperwork carefully and answered all the questions I had on them. With all the complexities of cash, rebates, trade in's, and financing, I felt it went very smoothly. After the sale, Brandon lead me through my sync system, set up my phone, and changed a few settings for me so that my car was up and ready to go. I was very appreciative of his knowledge and his time.Brandon and Kelvin both were very patient with me through the entire process, helping me through my first car sale. They made me very comfortable through my entire time at Palmetto Ford and called me the next day to see how I was doing with the car and if I had any additional questions. I would definitely recommend Palmetto Ford as well as Kelvin and Brandon. The service was fantastic!

cvdr

Sep 8, 2013

Gary, Mike & Brandon, were very friendly, yet professional. Thanks to Brandon's great delivery help, I got the Sync figured out! Great experience at Palmetto& thanks for the great service guys!

krainin

Aug 25, 2013

I enjoyed working with Gary....he was very professional and his follow up was terrific. The sales process and the delivery of the vehicle all exceeded my expectations.

jasmith94

Aug 24, 2013

I just purchased a new Ford Fusion from Palmetto Ford. Kelvin Ruffin was my salesperson and he is excellent!! Friendly and personable, and most of all honest. He was very patient with me over my 3 day 'decision'. I verified everything he told me on Ford.com and he definitely was extremely knowledgeable of the product. I would not hesitate in the least to send any of my friends or family to Palmetto Ford, and to specifically ask for Kelvin. The entire experience was seamless, and I will be a repeat customer!!

mchughrj

Aug 12, 2013

I went to Ford and I was greeted by John Miller. I wanted to look at the F250's and John did a great job showing me the options and styles of the F250. After looking at the inventory on the lot I told John that I would like to "build my own truck". He was very familiar with that process, and we went to the computer and put my truck together. I was able to get the exact options that I wanted and the color that I wanted. I would highly reccomend John to anyone that is in the market for a new car or truck. Brandon Fleetwood helped me in this process too. I had inquired about my intrest in looking for a new truck through email online. Brandon was very prompt in responding to me, and he set up the introduction with John Miller. When my truck came in, I was able to sit down with Brandon to go over all of the electronics on my new truck. Brandon's knowledge of "Sync" in the truck was a huge help. Palmetto Ford in Charleston has a great group, and my experience was A+++.

CShuler

Aug 6, 2013

Wonderful dealership! I had an excellent car buying experience at Palmetto Ford/Mama's Used Cars. The people there are very friendly and provided outstanding service and professionalism that went far beyond the ordinary. I would highly recommend this dealership to a friend or family member. This will not be my last purchase from Palmetto Ford.

jalsaunders2

Aug 4, 2013

Kelvin was prompt, friendly and to the point. Not a lot of extraneous chatter, but appropriate conversation moving quickly to the task at hand. Kelvin answered my questions, moved through the process in a comfortable way. Clearly an exception from previous experiences, I did feel that Kelvin wanted to help my situation, not just sell me a car. The business manager too was courteous, efficient and effective in moving me though the forest of trees I had to sign. I will continue to use Palmetto ford for whatever other services I need and will see if this was a "one hit wonder" or if the dealership is always accountable and professional.

Krysha73

Aug 1, 2013

Kelvin is fantastic at what he does and a superb person to boot. The vehicle I wanted (ExplorerSport) was not easy to find as they are somewhat rare. Kelvin feverishly worked to find me the exact color I wanted and got it here ASAP! Couldn't be happier with my Explorer. Thank you Kelvin for a job well done. Kudos to Dan Lentz and Brandon Fleetwood for their contributions as well.

LowcountryLady

Aug 1, 2013

Second car purchased at this dealership in last 10 years. The service department is very good. They are prompt, convenient and very easy to schedule.

lbennett41

Jul 28, 2013

my salesman was Chris Bobo,i did most of my research for my car on the internet,so i was pretty prepared when i walked in.Chris was very helpful from beginning to end,i would highly recommend his services to family and friends in the future.

gregcane

Jul 23, 2013

Quick easy courteous honest and polite. My wife wanted to wait in the car and Al brought her a bottle of water. Great people great speed in the transaction. definitely come backGreg Cane

smiles0987

Jul 21, 2013

When it was time for my finance and I to buy a new car together, we decided to go to Palmetto Ford. Our experience there couldn't have been any better, and this was mostly because of Al Floyd. He didn't add any pressure and was extremely helpful and knowledgeable. Al worked with us to get the price we could afford on a new car and his friendliness and professional attitude made the experience a 10 out of 10! We will forever recommend not only Palmetto Ford, but Al Floyd! Thank you Al!

marlinjr6

Jul 18, 2013

All people I met at Palmetto Ford were very friendly. There was no pressure to buy a car and I got a good price. Delivery was a little later than promised but we were not in a hurry so it wasn't a problem.

rcbush

Jul 14, 2013

This dealership had a great reputation throughout my circle of friends and they did not disappoint.Al Floyd met me in the showroom and was professional and personable throughout my experience.They will be my dealer from this time forward.

kbeilke

Jul 6, 2013

Al Floyd was exceptional in his professionalism and knowledge of the product line. Lincoln has made the necessary changes to enable thevehicle to challenge other luxury medium SUV in style while offering a competitive price.

legaljc

Jun 25, 2013

Our experience at Palmetto Ford/Lincoln was excellent. In addition to having Chris as our sales person, we would like to add that the finance manager and the receptionist were also wonderful to deal with. Chris actually went the extra mile and came in on his day off to help us pick up the car. When I was delayed 2.5 hours due to flooding from heavy thunderstorms, he was right there with a smile when I finally arrived. The process was painless and we drove away in a wonderful CPO Lincoln that is everything we hoped it would be. When the time comes for another purchase, we will definitely go to Palmetto and ask for Chris Bobo.

ncole

Jun 21, 2013

Buying a new car with John Miller as our salesperson was such a pleasant experience. John was extremely helpful and searched for a car at the dealership that would fit the specifications we required for a new car. He was so patient. We had not thought of a Ford Taurus, but John suggested this vehicle since I needed a specific type of passenger seat to accommodate some physical problems. We ended up buying the new Ford Taurus SEL that John showed us that afternoon. John goes "beyond the call of duty" to make sure his clients are satisfied with their purchase. We are thrilled with our new automobile and will certainly return to Palmetto Ford for any additional car needs.

4kings

Jun 20, 2013

We went to Palmetto Ford Lincoln to look at 2013 Ford F-150's and possibly trading in our 2009 F-150. We were allowed to look around without being bombarded by the sales staff (which is a turn off for us) but when we were ready to look closer we chose to work with Kelvin Ruffin. Kelvin was very knowledgeable about the truck we were looking at, answered any questions we had but was never pushy. Once we decided on the vehicles we wanted to purchase (yes, vehicles), we moved on to getting a trade in amount for our 2009 truck and final cost of both a 2013 F-150 and a 2013 Focus. The trade in amount was very fair as well as the final asking price for the vehicles. No haggling, very straight forward. We also worked with Mike in finance and Dan with internet both very professional and seemed to value our time.Would definitely recommend Kelvin and Palmetto Ford Lincoln for your next car purchase!! Great experience!!

agogirl

Jun 19, 2013

This is my second time to try to answer due to the complexity of the form. As a woman I was greatly impressed and truly appreciated the attention that I recieved during all of this transaction, John Miller was on top of his game as far as details and information regarding the new car. He could not have been nicer. As far as technology goes Brandon was extremely competant and patient in walking us through the complexities of the MKX. In short it was almost an enjoyable experience except for the parting with the sizable amount of cash. Palmetto Ford is to be complimented on having two such gifted employees.

richardmyers5446

Jun 15, 2013

Car buying is never a great experience but, they made this a very good experience - friendly, willing to work with me and I was very impressed that when the vehicle was brought in from another dealer and it was preped, They even drove it over to me and I didn't have to go back.I would, and will, recommend Palmetto Ford to anyone looking in the car market.Richard Myers

gzg2208

Jun 3, 2013

Everyone was Friendly and knowledgeable and answered all our questions. Easy to deal with and very informative. I really enjoy my new Ford F150 and plan to buy future F150's with them.

jamsdavis23

Jun 2, 2013

overall very good experience. car was ready when promised. Everyone very helpful. No hassle transaction. Car is very nice. Will see how it performs over the coming months

erikalanpher

May 30, 2013

My entire experience was wonderful from start to finish! Nick was great, and was completely upfront from the beginning, and we were able to find exactly the car I was looking for. Brandon was great with getting my phone and car sync'ed and showing me the ins and outs of the different features. The whole process was super easy and everyone involved made the experience flow nicely!Thanks Palmetto Ford! I love my new Ford Escape!

gardrose3

May 25, 2013

Great friendly service, moved the process along at a good pace. It took less than hour to get out the door. Call Gary French for a salesmen with knowledge and warm friendly business attitude.

frischel

May 23, 2013

Anthony Thompkins was extremely helpful in the purchase of my husband's Ford F150 truck. Outstanding salesman and person! He is a huge assest for Palmetto Ford!Anthony also helped me when I purchased (leased) my 2012 Ford Escape last August. This was my first meeting with Anthony and was on of the reasons I chose to buy from Palmetto Ford again. It was the easiest purchase process I had ever experienced. I hope he never leaves and will be there at the end of my lease to help me again choose another Ford!

maryeaddy

May 18, 2013

Mr. Pappas introduced me to Mr. Goddard, who met with my husband and me on a cold, rainy day to test drive several cars. Mr. Goddard is, without a doubt, the best salesman I've ever met. No high-pressure tactics here--just the facts. He was very friendly and forthcoming, and gave me a good price right away. He followed up with me several times throughout the order, as we waited eight weeks for the Fusion to arrive. He kept me informed and gave great advice about all aspects of handling the car. The care Mr. Kalinowski took to explain financing and warranty options was far and beyond what I expected. He found the best interest rate available to anyone. I especially valued Mr. Fleetwood's help with the technical aspects of this amazing machine. He is brilliant and also gave me his phone numbers in case I had any questions--very brave, as learning about this sophisticated car may take some time. I had intended to buy a GM product or a Lexus, as I had owned those before and had been happy with both, but this Fusion out-shined them all. For the money, this car had both better style and richer substance. From Miss Mandy at the receptionist's desk to Mr. Pappas, the wonderful staff at Palmetto made my experience as a new customer completely delightful.

johnrh

May 10, 2013

greated us and was very professional gave us the best deal and worked with finance manage to put this load through ford motor credit was very pleased and will do all my service work with this ford dealer.

Mignoc00

May 8, 2013

I will recommend Palmetto Ford on Savannah Highway to all my friends and family. Everyone I worked with at Palmetto Ford was very helpful, informative and friendly! We looked at many different options and I am excited to own the 2013 Ford Escape!

Daralynne1

Apr 30, 2013

I was in the market for my first new car and a car for my daughter and dreaded going to a dealership because of the negative experiences that I had had personally and also heard about from others. . I called Palmetto Ford on Thursday requesting specific features on the car and SUV that I was interested in purchasing. I wanted a Ford Edge for me and a fuel efficient used car for my daughter with payments she would be able to handle on her own.. Dan and Kelvin gave me exactly what I was looking and provided some comic relief during the approval process. Michael in finance was very efficient and friendly. Both cars were super clean and ready to drive off the lot. Thanks for the great car buying experience. Awesome experience. Extremely friendly staff.

CarleenRouillard

Apr 29, 2013

Enjoyed working with Bob & Dan! It was worth the trip to Charleston to purchase both our trucks! Look forward to doing more business in the future!

ssh1108

Apr 26, 2013

I recently visited Palmetto Ford to check out their new Ford Fusion Hybrid. After a few discussions and test drives I realized a hybrid wasn't for me, but Hedi was great in being patient with me as I searched around for the perfect fit. Several more test drives later I walked away with a new Ford Fusion and couldn't be happier.

Lhammond2447

Apr 25, 2013

The staff at Palmetto Ford went the extra mile to get the vehicle I wanted at the price I was willing to pay without making me feel pressured.

Rnitkewicz

Apr 24, 2013

I have been a dedicated foreign-brand car owner for a long time and IF I was going to drive any "domestic" brand, it was going to be a Ford/Lincoln product. The folks at Palmetto Ford literally did everything they could to get me into my new Lincoln MKS. I wanted to keep my payments as low as possible for budgeting reasons, and hence I was very close to doing a deal with yet another foreign car manufacturer, but I would have been sacrificing some space and features that I would have preferred for business and personal reasons. I could not believe that Lincoln would come close to satisfactory terms as we were very far apart but as I said, Palmetto Ford really surprised me and made it possible for me to end up in my MKS. Thank you!

alexgray

Apr 21, 2013

very friendly and helpfull-no high pressure. Good financing and closing experiance. Fair price offered for trade in. Good dealership follow up and help. Good buying esperience.

Ilmj4175

Apr 15, 2013

On Saturday, 4/13/2013, I purchased my Lincoln MKX - 2013. I found the dealership to be very friendly and worked very hard toward my goal and pricing. I left with pricing terms that both the GM and I were happy. Joe is an outstanding, friendly and highly motivated salesman. His customer service is great as he tells it like it is with no beating around the bush. He was not pushy on Friday evening when my husband and I went to test drive and then returned from the test drive not to make a decision - that sold me! Brandon is exceptional at his skills as far as training with phones to sync - I didn't have to do a thing! He also showed me how to listen to my music and use the voice commands so that I didn't have to take my eyes off the road to do while driving. Today, I navigated to the bank! No problem at all! Although it was a lot to digest in such a short time with Brandon, he indicated I could come by at any time for another lesson. I may have to take him up on his offer.I have found a family at Palmetto Ford based on my overall experience - Thank you for making my day on 4/13/2013!Sharon Giles

dbd1965

Apr 9, 2013

I received a friendly greeting from all staff members I encountered. I received a personal escort from the service department to the sales department when I inquired about "trading up" to a 2013 Escape. Al was patient and competently answered all my questions about the 2013 Escape. Bill had all the numbers worked up for the car of my choice when I returned from the test drive . He switched gears and refigured the information when I asked about a lease plan. I felt unhurried and under no pressure to make my decision. The fiance manager, Ron, is super competent with that paperwork! He really knows how to get customers through the process. Overall, everyone and everything regarding this dealership is A+++. I will be a faithful Ford customer as long as this dealership is there for me.

davidcmax

Apr 4, 2013

Recently bought my first ever Ford vehicle from Palmetto Ford. The staff members and management personnel I dealt with were all polite, friendly and treated me with respect. As in any negotiation process, there were several issues which all parties had to agree on. All involved showed a great deal of patience and flexibility. That resulted in a happy conclusion and I am happily driving a 2013 C-Max. Mr. Bob Goddard was exceptional throughout my shopping experience! Thanks everyone!

Jmurr84

Apr 2, 2013

We were working with Gary from Day 1. He answered any questions we had and was very professional the whole time. Once we decided to purchase, he worked to hard to complete the deal and make the entire process painless.

jimleib

Mar 29, 2013

The biggest problem with our new MKZ purchase was that it took so long for Ford to build and deliver the vehicle, and there was very little status information being made available to and through the dealership. This was a Ford Motor Company problem and not the fault of Palmetto Ford Lincoln. Tony Barron treated us exceptionally well and did his best to track down information on the new vehicle's status. Brandon Fleetwood did a good job of explaining the new MKZ's controls and electronics, and we will certainly be going back to him for refresher courses as we get to know the car better. After only one day, we love our 2013 Lincoln MKZ Hybrid.Jim and Miriam LeibSeabrook Island, SC

srmedd

Mar 25, 2013

Mr Floyd is a top notch salesman. He answered all the questions i had about a new truck purchase for me in a manner that made it simple to understand. Great experience!

jspaulding101

Mar 14, 2013

I recently purchased a 2013 Explorer from Palmetto Ford and it was an awesome experience. Prior to going to the dealership I called and spoke with the finance manager Mike and he gave me a ton of great information. I am always skeptical going to car dealerships because they are not known for their honesty but everything that I was told prior to making the trip up there was true. When I arrived at the dealership Mike introduced me to my salesman Kelvin who was super friendly from the beginning. He right away took me out to start seeing what all I was going to want in my Explorer. He was very patient with my 2 year old son and made me feel at ease with the whole car buying process. Managers Bruce and Scott were also very helpful in making my deal happen. I explained I had been working very hard to be able to get this vehicle and I really wanted to be able to make a deal. They worked all day on my trade amount and getting a great finance rate. After all the paperwork was done and I was presented with the keys, the internet manager came out to my vehicle and spent 30 minutes explained everything about the technology in my vehicle and how to work it so I would be comfortable using it. I really appreciate the amazing service I received there and it was refreshing to walk away from the dealership being able to say I had a great experience. THANK YOU PALMETTO FORD!!!

Ijolliff14

Mar 10, 2013

My husband and i were extremely happy to purchase a new truck. Great experience with Gary. He was professional and assisted us with finding. The rihht truck for our needs. Love our new truck!

Mesclier

Mar 1, 2013

He was very friendly. He wanted to make sure I loved the car not just make a sale I would recommend this sales men and dealership if you want a ford.

eddiefannie15

Feb 25, 2013

My purpose for coming to Palmetto ford was to just compare prices with other Dealership. Mr Fenton was the salesman I spoke with and because of his approach I went futher than I first wanted to. He was curtious in asking if there was any specific vehicle I was interested in and showed me to the models I desired. He also asked what I wished to have as far as interior and color, and after giving him my reply he led me the type I wanted but they did not have it in the color I wanted. Instead of trying to sell me another color he told me he would look to see if he could find exactly what I wanted, and after making some calls informed me that the car I wanted was located and that he could have it for me the next day, I was thrilled. I am very pleased with Mr Fenton for the way in which I was taken care of and how he made me feel compfortable in purchasing another Ford Explorer, I would openly reccomend anyone I know looking to purchase a car first to Palmetto Ford and to Mr Fenton. He also informed me that Palmetto Ford is one of the top 2 Dealership not only in the Tricounty but also in the 4 neighboring States. My previous experience was with Summerville Ford, but I have found a place to which I shall return again to purchase my vehicles. Thanks to Mr Boston Fenton for great customer service.

fitness1

Feb 25, 2013

Gary is very experiense and very helpfull! we tried a few car andfelt no pressure from him or the staff..i absolutly love my saleen mustang!!thanx for all of your help..fernand

ivanapsan

Feb 22, 2013

I had a great experience last Saturday. I was not really expecting to get my credit approved and therefore be able to get the new car that my wife and I were looking for. However Bill did a great job, managed to get the lease approved, guided us through the whole process and made sure that we left Palmetto Ford with a brand new Ford Escape. It was amazing. My wife could not believe - she was really really happy.I have to add that Mike was also great helping with the contract and talking to Ford about our application as well as Dan was really helpful in showing us the basic commands to take the most out of the experience of having the new Escape.Overall, we had a great experience and we left the dealership with our brand new car and very happy and satisfied.

40ishandcounting

Feb 19, 2013

My Dad and I went to Palmetto Ford on a Saturday looking to get him a Ford Explorer. He wanted a base model without the touchscreens and fancy doo-dads. We met salesman Corry Hallinan on the lot. Corry was polite, professional, and a pleasure to work with.As they didn't have a used base model Explorer in the latest platform(2011 on), we looked at a new 2013. I was pleased to find that Palmetto Ford let us test drive the vehicle alone with absolutely no hassle or pressure. When it came to negotiating on price, we had no trade in or financing to complicate things. I had looked around to see what the other Ford dealers in the area were charging for the same model and Palmetto Ford matched their lowest prices. With more time and effort, I might have haggled a few more dollars off the price, but the price we got was acceptable. I must mention a positive and a negative during the purchase process.Positive:It's part of the sales staff's job to make money for the dealership, so I wasn't surprised when when Corry offered a protection package for paint, fabric, etc. When we declined, I told him we weren't interested in any other add-ons and asked that the finance people, etc not pitch the extended warranties, etc - they didn't - thanks.Negative:When discussing purchase price, I let Corry know we had no trade in, and were paying cash. I only wanted to discuss the "out the door price" we would write on a check. After agreeing to a price, I wasn't shocked(only disappointed) when Corry came back from a visit with one of the managers in the gaurd tower saying the purchase price would go up +$500. Supposedly their previous offer had been based on us financing with Ford Credit and getting a $500 incentive . We declined the price increase, the manager agreed, and we finished the paperwork with the original agreed to price. I'm not sure if it was a lack of communication on their end that we were cash customers, but I wouldn't be surprised if it was a normal sales tactic(i.e. sales staff trying to make money for the dealership).Taking everything into consideration, I would purchase from Palmetto Ford again.

smilesonja

Jan 18, 2013

IT was a great experience. Hedi showed us exactly what we were looking for. She never tried to sway us in a different direction. Mike made the finance part of it as painless as possible,working within the guidelines we gave him. Brandon also was great with setting up the sync. We were made to feel special while we were there and not just another sale. We will be purchasing another vehicle soon and it will be through Palmetto Ford. Thanks for a seamless car buying experience, We will definitely recommend you to our friends.

Centaur2

Jan 18, 2013

Mr. Ruffin went out of his way to find a vehicle matching my requirements among the dealers in the SC- NC area. One was located and delivered to me two days later. All features were explained to me at time of purchase and again when I picked up the vehicle. He was very friendly and courteous, and very knowledgeable about the Ford line of vehicles. He also assured me that if I had any questions just to call hhim for an answer.

jseilerm

Jan 17, 2013

My girlfriend and I went to in to find a new car. I was really interested in the new 2013 Ford Fusion. I found a black 2013 Ford Fusion and Anthony, Ron, and Brandon made the purchasing process painless. Anthony was really nice and helpful in educating us about the vehicle. Ron was helpful in getting us a great price. Brandon educated us about the new and exciting Sync features which we love.Overall my experience with the staff of Palmetto Ford was excellent. I recommend them to anybody looking for a great car.

mariannerothnie

Jan 13, 2013

Finally, a Ford dealership where the employees know more about the car than I do! Hedi impressed us immediately by knowing everything about the C-MAX and the ENERGI. What she didn't know (how long the tax credit will last) Scott found out immediately.And of course, Brandon knew everything about the computer features of the car. The process was very well organized which helped in that it was lunch time and we were hungry! This dealership is a hike for us but we will definitely encourage our neighbors to go the distance. Unfortunately, we had bad experiences with 2 other ford dealerships. We knew what we wanted and they could have made a sale but their unbelievable ignorance of the hybrid models turned us off.

lieberjudith

Jan 8, 2013

I have gotten three cars from Palmetto Ford/Lincoln and have been very satisfied with the service and te professionalism of the staff. They are always friendly and helpful.

melissabeach1

Jan 6, 2013

BOTH Anthony and Mike are two great men to work with. Neither are pushy, which is refreshing in itself. Anthony let me do most of the talking, and he listened to what I needed and wanted, and he delivered!!! I never once felt like he was a "salesman" , more like a buddy that was along for the rude that knew his stuff!!Mike, got me a fantastic rate, and worked a great price out for me on my new car...and on my trade in. I will go to these two guys, for life!! They are all you need...and you don't get pushed around! Thanks Anthony and Mike

MasonThurber

Dec 13, 2012

Gary was very helpful and got me the best deal for my trade in and my New Black 2013 Mustang GT. I would recommend him to anyone looking for a new car. This is the second Mustang I have purchased from this dealership and have always used Gary! I would not go anywhere else to buy a Mustang!

tpif24

Dec 10, 2012

Working with Mr. John Miller was a VERY positive experience for us. Mr. Miller was extremely helpful with finding us a vehicle that could accommodate my husband's physical limitations. He went above and beyond in every way to help us decide on a new Ford Expedition that was a perfect solution for our driving needs.Mr. Miller made our new car buying experience the best ever! We would never go anywhere else to buy a car but Palmetto Ford, and we could never ask for better person to help us than Mr. John Miller. We could not be more satisfied! All the people that we interacted with during our visits there were friendly and helpful.Terry and Bill Pifalo

arikrom

Dec 4, 2012

from the sales man to the financial sign, all went fast perfect and smooth.It is my 2nd car from this dealership in the last year and i am sure to come back again.Thank you guys for your great service.

kyiafaith

Nov 14, 2012

We were shuffled between 3 salesmen, one of which went home while my husband and I walked across the street to get dinner and discuss the deal. We told him we would be back in 20-30 minutes. We tried to make a deal with the nearest salesman when we returned. The lowest price Palmetto would come to was $8000 OVER Kelley Blue Book "Fair Purchase Price." We were told by the sales manager that they "don't have to sell cars for $98 over invoice like the dealer down the road." Two of the three salesmen were very pleasant and I feel sorry for them being at the mercy of the sales managers who were not even willing to negotiate. We went to Lumberton Ford in NC and purchased our new F250 for Kelley Blue Book "Fair Purchase Price." It was well worth the 3 hour drive!UPDATE: As a result of this post, we were called on several occasions by the owner of Palmetto Ford to ask for details about what happened. Since we had already purchased a vehicle somewhere else, he could not fix the situation, but I feel confident that he investigated what happened and addressed it with the employees involved. He was very apologetic and I feel he genuinely cares about his dealership's reputation and will try to insure this does not happen again.

drKMC78

Nov 13, 2012

Kelvin was great from the test drive through purchasing my new Focus. He answered all my questions with ample knowledge of the product and industry. Kelvin made the whole experience easy and stress free. Upon leaving with my new Focus Kelvin made me feel absolutely comfortable that should there be any issues that he is easily reachable for support. Will absolutely recommend Palmetto Ford to friends and family.

gwalton008

Nov 10, 2012

My wife and I had a great experience . We were in a lease with another car and one year out before lease was over. They took care of us and made us very happy.

chutchinson15

Nov 8, 2012

My experience with Kelvin Was outstanding. I am 78 years old and have bought several both used and New. This is my first NEW CAR bought from Palmmeto FORD. I am very pleasd with the sales staff. I plan on buying another vechicle within a year. I am going back to Kelvin and Palmetto Ford.

johnw12345

Oct 27, 2012

Recently I came to Palmetto Ford in Charleston South Carolina with the intentions of browsing the new 2013 Ford inventory, as I was not planning on buying until I got back to my home up north. After parking my car I was met by a young man named Chris Bobo. At first I thought to my self..."just another pushy salesman trying to make a buck." But after a few minutes of talking to Chris Bobo, I have to admit I was pleasantly surprised by his product knowledge and friendly attitude. Chris, if you ever read this I want to say... I always thought dealerships were out to get people, but after meeting you I realize - sales consultants are not always "bad folks." Thanks Chris!!! I will send everyone I know to you.Anonymous

tahanchon

Oct 18, 2012

We visited Palmetto Ford this summer about a new vehicle and were met on the lot by Joe Thomas. At that time we indicated that we were not looking to purchase a vehicle at that time but were interested in exploring our various options. Mr. Thomas was receptive to this and presented himself as very helpful and knowledgeable about the vehicles in which we had expressed an interest. Moreover, he did not come across as pushy or overly assertive in pressuring us into a vehicle at that time. It is primarily for these reasons that we sought out Mr. Thomas again when we re-visited this past week. Once again, Mr. Thomas made readily made himself available to me and was able to answer most of my questions about the vehicle we were considering purchasing. For any questions of which he was unsure of an answer, Mr. Thomas was quick to respond "I'm not sure, let me find out" which I greatly respected.Overall, my buying experience with Mr. Thomas was extremely positive (far better than my last car buying experience). In all aspects of the experience (with Mr. Thomas and beyond), I was more than satisfied.

Ralph Durham

Sep 29, 2012

Buying a car should always be easy and most of the time it is not a fun experience. Recently I visited Palmetto Ford in Charleston, SC and not really intending to buy, only look. That's when I met Chris Bobo. He described several vehicles Palmetto Ford had to offer. He was not a pushy sales guy, just wanting to help if he could. He is a first class professional and strived to meet the needs of me, his customer in a caring way. I bought a pre-owned SUV at a reasonable price and am enjoying it. Thanks Chris Bobo for helping to make purchasing a vehicle a pleasant experience. Ralph Durham, Charlotte, NC

bsigmon

Sep 25, 2012

I HAVE NEVER BOUGHT A CAR, FROM ANY DEALER, AND HAD SUCH A GREAT EXPERIENCE. KELVIN AND DAN WERE EXTREMELY HELPFUL AND COURTEOUS. EVERY ASPECT OF OUR VISIT WAS GREAT AND WE FELT LIKE WE WERE TREATED LIKE KINGS. WE ARE FROM MARION, NC WHICH IS ABOUT 280 TO 300 MILES FROM THE DEALERSHIP AND IT WAS WORTH EVERY BIT OF THE RIDE DOWN TO CHARLESTON TO DEAL WITH THESE GUYS. THE CAR WE GOT SURE MADE THE RIDE HOME ENJOYABLE, TOO. WE WILL DEFINITELY BE LOOKING TO DO BUSINESS HERE IN THE FUTURE AND LOOK FORWARD TO ENJOYING OUR EXPEDITION FOR MANY YEARS TO COME.

13mustangrtr

Aug 15, 2012

I have known Tony for about 20 years and wouldn't think of buying a Mustang from anyone else. The whole experience was great. He kept me very informed about the progress of my car and seemed as excited as I was when it was delivered. Thank you Tony.

amma3323

Aug 13, 2012

This entire experience was wonderful. No problems encountered, and all went great. As far as our salesman went, John Miller, he was outstanding. He helped us in a very professional and easy to understand manner. John went out of his way to make everything work, and work well. John also coordinated everything very well and our new truck was ready when he promised it. This was truly a great experience and John Miller was great and went out of his way to please us. He is a GREAT salesman! Also, this is the second vehicle we have purchased from Palmetto Ford, and our experience in purchasing both vehicles was the same - Outstanding. John Miller was the salesman both times as well, and he too was Outstanding on both purchases.

carolewarrer

Aug 13, 2012

I like Daniel's "non pushy" manner...his knowledge of the vehicle and his helpfulness. He make quick to get the information that I needed.

RyanMcbride

Aug 10, 2012

I initially went to Palmetto ford to have my mustang worked on. After they took care of my car I drove through the used car lot and found a car I liked. My wife and I purchased the car. We got a good trade in price and everyone was very helpful during our deal making process. Also the service team was great. They treated me very nicely and were very knowledgable about my service needs. I will be back to Palmetto Ford.

Sherry A

Aug 10, 2012

My wife and I went to purchase a new truck we were met by David Johnston ! We can say this was a pleasure to deal with this salesman! We have always found when buying a vehicle the dealership and salesman is out for themselves, however at Palmetto Ford you will find they are working for you as the customer!! What a WONDERFUL experience to finally find a SALESMAN that wants to help you! Thank you David Johnston for the knowledge and kindness you showed to us! We have found a lifetime Salesman "David Johnston" and Dealership "Palmetto Ford"! We are really enjoying our new F150!!! Thank you!!!

Famine36

Aug 8, 2012

Very energetic, eager to answer any questions, and very straight forward. Despite being new, knowledgable in his field of expertise. Also, patient in the car buying process.

fcarlegren

Aug 6, 2012

Great experience at Palmetto Ford. Our lease was expiring on our car and we needed to get two. Daunting initially, but Chris and entire team of folks were very nice and made the entire negotiation very straight forward. Never felt like we were playing games, always felt like we were having an honest discussion moving toward a common objective: I needed cars, they wanted to sell me cars. Ended up walking off the lot that day with a new Explorer and new Focus, couldn't be happier. I would highly recommend Palmetto Ford, especially Chris, Dan, Bruce and everyone we worked with to make it happen.

Shaub1

Aug 5, 2012

One of the best car buying expierences that I have ever had, and I have had MANY! Great deal and they didn't waste my time. Would recommend Bill and this dealership to anyone looking to purchase a car...

jenny.argoe

Aug 3, 2012

The Palmetto Ford group is very friendly and professional. Bill Pappas was terrific to work with. We had our small child with us and Bill was very accomodating in working with us to get through the process quickly while still answering all of our questions thoroughly. I would highly recommend Bill and Palmetto Ford to anyone looking for a new car. Excellent experience!!

AFMJIM

Aug 1, 2012

Great well informed sales person very kind and helpful. The credit department was also very kind and the transaction was very smooth and done in a timely manor. We went with Ford Motor Credit for finance they have already made contact with me in less than 2 weeks. We bought a 2009 Dodge Grand Caravan for my wife. We will buy again at palmetto Ford due to this great buying experience.Also would like to add the very nice young lady at the customer service desk was so helpful and kind. Jim & Betty Floyd. JIMFLOYDatLOWCOUNTRY.COM 843.635.1319

Smaggy

Jul 31, 2012

Kelvin was very caring and genuinely concerned about helping me. That goes along way for me. The only thing I didn't care for was how many times it took for him to go to his manager with a deal. I was very clear on what I could afford and the back and forth was frustrating. But that is the way it has always been with dealerships. Kelvin did his very best and we settled on exactly what I could afford. He was wonderufl!

llemon

Jul 30, 2012

My experience with Palmetto truck world and the purchase of my 2006 F-350 was the best car buying experience thus far and i look forward to dealing with Palmetto Ford in the future.

gofaster82

Jul 20, 2012

Salesman Joe was a good guy. Just a typical salesman. Stories about how this ones special because.... lol. Everyone was nice as youd expect from someone trying to sell you a car. The only downfall is how much time I was made to sit around after agreeing on a deal. It worked tho because when I went to the back, I signed my life away not caring and just wanting to get out of there. So a couple unexpected amounts (nothing egregious) just some things I missed but hey, I signed it so my fault.

sloansusan

Jul 19, 2012

We have bought 7 vehicles (6 Mustangs and a F250)from Tony Barron for the past 6 years during Mustang Week. He is the most helpful and knowledgeable sales person we know. We live in Virginia and since he is in SC, we expected it to be a hassle but he and the dealership bent over backwards to make the buying experience work and work well. He has become a great friend and we even call him for questions many times during the year.

airnsea

Jul 17, 2012

I am extremely pleased with my new F-150, and completely satisfied with the personnel at Palmetto Ford. Specifically, Mr. Bill Dockendorf, the salesman who helped me, was at all times, courteous, patient, informative, and professional while assisting me in locating the exact truck that I wanted. Eventually, he was able to arrange for the delivery of my new truck from a dealer in Tennessee on a schedule that was convenient for me. I would not hesitate recommending Bill to my friends and associates any time they are in the market for a new vehicle.

RMDSLD

Jul 16, 2012

Had an excellent experience with this dealership. My husband purchased a new car from them 2 years ago and we had an excellent experience then to. Great dealership, one of the best we've ever dealt with. Joe was extremely friendly and helpful, and was able to get me into exactly what I wanted. Since we only buy Ford's, as long as I'm living in the Charleston area I will always buy from Palmetto Ford. Everyone was friendly and helpful.

melissabeach

Jul 14, 2012

Blaine was great to deal with. He got the job done!He's not a pushy sales man, he talks as little or as much as you desire or need him to.He respected the fact that I knew exactly what vehicle I wanted and did not try to pressure me into anything else.

Gallatin

Jul 2, 2012

I work for Carolina Eastern, Inc. in Charleston, SC. We purcase somewhere between 5 and 15 vehicles a year from Palmetto Ford. We contact Bill Pappas the Fleet Manger and give him discription and price range. He produces numerous choices for us. The last purchase was my own company car. Bill showed me several different models. When I saw and drove the 2012 Ford Edge Sport I was really liked it. Bill and a young man who names escapes me helped me with the electonics. I highly recommend Palmeeto Ford and Bill Pappas. You get a good price, good service, and respect. We have done business with Palmetto Ford for over 30 years.Thank you Bill & Palmetto Ford for the good service you give Carolina Eastern, Inc. and its employees.Frank Williamson

acastellone

Jun 26, 2012

Bill was friendly, knowledgeable, and nice to work with. I drove the Edge two or three times, with many different combinations of family members, and Bill was always accommodating. I am enjoying my new car and glad we chose Bill at Palmetto Ford.

davinahartigan

Jun 25, 2012

Once again Palmetto and the Crew came thru for my family. This time it was for my Son.We were able to get a deal that worked best for his budget.Palmetto works with you,to help you with whatever financial situation you are in. The Best Dealership in the SOUTH!!!!!

brsalisbury

Jun 25, 2012

Gary French was our sales representative and he did an excellent job for us. He was very knowledgeable of the Lincoln and its many features. Gary did not rush us through the process and allowed time for our questions. He did not put a lot of pressure on us after the test drive, and we appreciated that very much. Gary made sure we had the training we needed on the navigation system and radio. He also said he could answer questions if we found that later on we needed some additional assistance. Gary told us he would handle all of the scheduling for our car maintenance and all we needed to do was call him. It was reassuring to know that Gary is only a telephone call away. We did find that he did an excelltn job of scheduling everything that needed to be done before driving off the lot with our new vehicle. Thanks to Gary and Palmetto Ford/Lincoln, we look forward to our continued relationship with them.

33Kattbar

Jun 7, 2012

Bill Pappas, was one of the best sales men ever. He listen, he is honest and reliabe. If he start working with you he make sure from start to finish that everything is done right. I was very please have Bill Pappas as my sales men,and Ron Austin also explain the financial papers very well.

F150Stallion

Jun 6, 2012

My first new car buying experience was much better than I expected. I had performed a lot of research and knew exactly what I wanted. I wanted a very specific and not so popular truck. It wasn't available anywhere in the eastern half of the U.S. Dave Johnston helped me through the factory order process and then we crunched numbers. In any of the negotiations Dave and team were always fair and changed my hard-wired stereotypes of how a typical dealership operates. Once we came to an agreement, Dave maintained frequent contact to relay status dates. A few days prior to picking up, I was able get all the paperwork out of the way in approximately 30 minutes. Finally, when I picked up my truck, I was shown every technical detail about the truck. I'm a computer engineer and I need help to quickly understand the SYNC system.I highly recommend doing business with Palmetto Ford. Dave and everyone else were great to work with, provided a low pressure environment, and gave me ample face time during the process.

fishmooremike

Jun 6, 2012

I got the truck that does what i need and i am very satisfied. The truck pulls my 23 ft. boat great and gets good fuel millage.

n508413

Jun 5, 2012

Working with Jerry Tindal was a great experience. It took less than 1/2 hour to look at the vehicle I wanted and close the deal. He even detailed the used truck and filled the gas tank. All car buying should be this easy.

mazzonem

Jun 2, 2012

We have bought several vehicles from Kelvin Ruffin, and would do so again without hesitation. He does his best for us, and we trust him (not something you can say about all car dealers). He is easy to work with, and knows what his customers are looking for, and doesn't try to sell them something else.

Cristina.hawks

Jun 1, 2012

Bill was the main reason for my husband and I choosing Palmetto Ford! He was extremely knowledgeable and friendly! He went above and beyond to work with us and get us the best deal possible! He would be highly recommended by us!

James M. Hayes

May 28, 2012

We came to look at an Expedition. Bill was very professional in showing us the standard Expedition and the Expedition EL. He worked very well with my husband in regard to pricing and demonstrated all the functions of the vehicle at delivery. We would recommend Bill and Palmetto Ford to any of our friends.Barbara and Jim Hayes

harry green

May 28, 2012

it was great service walter was great i willcome again he show me many cars but did not like them he show me the ford taurus limeted which i like and i bouted it

aluttrel

May 19, 2012

I enjoyed my car buying experience. It was my first time buying a new car, and I knew what I wanted. Bill helped to locate the vehicle of my choice and have it ready for me to take home in a very short amount of time. My Fiesta looks awesome, and the gas mileage so far has been outstanding!

jschady

May 11, 2012

John Miller was extremely personable and help make my decision on what car to buy very easy. I would definitely recommend John as a sales person to go see. Teh rest of the team was very helpful and professional.

bwn

May 9, 2012

Buying a car was never so easy. Gary made the process so easy. He spent as much time as we needed showing us the features on the car, explaining the paperwork and making sure we were comfortable with everything. Dan Lentz was also just as helpful. When we left the dealership I was totally at ease with the car because of Gary and Dan. Gary's salesmanship was so refreshing. Totally put us as ease from the start, no pressure, was really interested in making sure we were buying the right vehicle for our needs.

firehouse

May 5, 2012

man i had an awesome time. and i have been pushing all my friends to go here. like i said it was awesome and my buddy chris bobo. helped me out a lot i appreciate them. i probably would have went somewhere else to look if it wasnt for this guy. kudos to chris bobo, thanks for yor help.

CMBarnes

May 2, 2012

I'm very impressed with Palmetto Ford! They put me in the right vehichle at the right price! The knowledgable, friendly and pressure-free staff goes above and beyond to make it a pleasant experience. Bill Pappas and Christian Crandon are top notch professionals. I will be using them for my next vehicle!

Judith Ewing

May 1, 2012

I feel I was fairly treated by Bill Dockendorff. He was knowledgeable and gave me a good price. I would recommend him to anyone who wanted to buy a new car.

dcasey15

Apr 17, 2012

Bill Pappas was very good to work with - he had good communication and follow up yet was not overly "pushy". Also was very straightforward to deal with on price discussions/options. Ron Austin did a good job of shopping around the best rates/deals on financing.

EdwinRayTodd

Apr 14, 2012

From the first time that I met David Johnston, I was impressed with the way he handled himself in that I thought that I trust him to get me the best deal possible. He answered all my questions even before I could ask them. He explained everything as we went into what I was looking for and for the best price he could get for me. He advised me on some things that I had not anticipated, like the fact that the rebate that I would get would be what was promised at the time of my order and that he would guarantee that would be the amount. David has always been available to answer my questions and concern. I am proud to say that I am very pleased with David as my salesman and friend. Edwin Ray Todd, Mt Pleasant

nicholasblack03

Apr 14, 2012

jerry tindal was very accomodating to the specific requests i made during the transaction.---the test drive, washing of the truck, arranging the financing, appraisal of the trade-in truck, securing the new insurance was finished quickly and the transaction concluded within 2 hours.

dgaraux

Apr 14, 2012

My experience with everyone at Palmetto Ford has been very pleasant. They are very courteous and professional. I look forward to working with them in the future.

arthurbyrd

Apr 3, 2012

I was very pleased to come into Palmetto Ford and meet Gary French for the first time.I gave Gary the information on the type of vehicle I was looking for and the price range for the vehicle I wanted. Gary was very helpful in finding the vehicle that fitted my needs. I was able to negotiate an acceptable price within a few minutes and Gary provided excellent follow-up services. This is the third vehicle in a row that I have purchased from Palmetto Ford and I have been pleased with all three experiences and the Quality of the Ford productArthur ByrdMount Pleasant,S.C.

ktsward

Apr 2, 2012

Tony did a fantastic job making this experience for my daughter a good one... she got a lovely car with a few extra bells and whistles, a fair price and the team was very pleasant all the way thru... I will buy my next Ford from Tony.all the best, Keith T S WardPresident and CEOLuminus Devices, INc.

fordtruck1

Mar 17, 2012

They did a good job Finding the truck I wanted at The price I wanted to pay. Hedi was very knowledgable of the truck and it was a good experience.

ntashby

Mar 9, 2012

Bill was excellent to work with; after shopping around he was the most accommodating, patient, and conscientious. He took the sale beyond just a sale and made it a personal experience! We could not have been happier with the value and the exemplar level of care from the beginning to the end! We have recommended him to other persons already!!

L.Cavedon

Mar 6, 2012

My husband passed away last year,and we were overdue for a new vehicle. I have never purchased a vehicle on my own before,and was a little apprehensive about doing so. Gary French from Palmetto Ford made it a pleasurable experience. He never made me feel rushed or allowed a moments doubt that he was there to help me. He helped me through all the paperwork and even called my insurance company for me. I am thrilled with my new vehicle,and can't say enough good things about Mr.French. Also thanks to Dan and Patsy, for all of their help.

barbosaj

Mar 4, 2012

This was my first time dealing with Ford and Palmetto and I am extremely happy with the way the sales was completed. David Johnston was helpfull and got me in the right set of wheels.

Sherrill Burns

Mar 1, 2012

When I visited Palmetto Ford Lincoln, I was not expecting to leave with a vecihle. My ford explorer was dying but I had taken out a title loan to get the transmission repaired earlier and expected I would have to pay it off before I could trade in my truck. A friend of mine had suggested that I give it a try so I stopped by that day expecting to find out what I had to do to get out of my situation. William Dockendorf ( Bill D) informed me that they could help. He was nice and funny. He showed me a couple of different cars and then checked my financial situation to see which one I could afford. We test drived a Fusion, and I ended up leaving that day with a brand new car at an affordable price. The entire staff went above and beyond to get me financed. Everyone was nice and friendly while I waited for the deal to go through. I was unable to get financed for an automatic, but Bill taught me how to drive my new car that same day. I would recommend palmetto ford to all my frineds and even had one stop by the next week looking for a vehicle. I would like to thank Bill and the financial experts at ford for all their help. Sherrill Burns

Margaret1949

Feb 29, 2012

I am very pleased with my new purchase. My husband and I have always been Ford customers, and Ford is the only product that we looked at. The Sales Representative was very courteous, and knowledgeable about the product. He clearly explained the features, and made arrangements for my SYNC Services.I had researched the vehicle online proor to going to the Dealership, so I had advanced information on pricing,and I was very pleased to see that the Sales Rep. did not try to take advantage of me financially. I was very, very pleased to get the lowest interest rate that they were offering. I would not hesitate to recommend Palmetto Ford or my Sales Representative John Miller to anyone interested in making a purchase.

daneakle

Feb 27, 2012

I was very pleased with the effort to find me a truck to suit my needs. I will recommend Palmetto to everyone I know. Thanks for the outstanding service.

Cdillon2

Feb 24, 2012

7 days after purchasing a used car at Palmetto, I had to purchase 4 new tires and an alignment. The tires began to fall apart on my way home (4hr drive). I contacted VP Bruce Bilsback and he said that he could have done something about the tires the previous week but not a week later. Poor customer service. Brian shelton tried to argue via email and make up false statements. Spending $1000 a week later for tires and alignment shows how poorly they car.

fwehman

Feb 21, 2012

Both Bill Pappas and Christian Crandon were very helpful and have great product knowledge. It was a pleasure to deal with both of them. They made our car buying experience a very positive one. The sales staff, starting with the manager, Bruce Billsback, are very professional. My wife loves her new 2012 Ford Edge.

Josephdarby

Feb 16, 2012

My recent purchase from Palmetto Ford was the fifth in our family in the last five years. Their vehicles are good, they're very professional and Tyrone Green is without a doubt the best auto sales rep I've dealt with in forty years of car shopping. I recommend them highly.

skwilliams

Feb 8, 2012

I needed help installing a roof rack that I purchased from the parts department. Jim Moody in the body shop was very friendly and helpful. They installed the rack for me at no charge. I don't feel like I was taken advantage of at this dealership and will look forward to doing business with them again.

msgbaldwin

Jan 26, 2012

On Thursday, December 12, 2012, I bought a 2012 Ford Explorer from Gary French. I had one of the most pleasant car buying experiences that I can remember. Gary was a courteous, patient and accommodating salesperson and I felt no pressure with him what so ever. I explained that I needed a vehicle with head and leg room without having to drive a big gas guzzler. After explaining my needs, Gary was quick to understand what I was looking for and showed me a 2012 Ford Explorer with 4WD, a towing package and an added bonus to me was the ECO-Drive. I was immediately fascinated with the state of the art dashboard, and the spacious interior I love the heated seats and the My Touch system is Excellent. From the outside the body resembles the sleekness of a BMW, my friends thought it was a BMW when I drove up. I cant say enough about the roomy interior, but when you open the doors you can see for yourself that the interior room is outstanding, I sat comfortably in every seat! When I drove it, I was even more impressed with the Ford Explorers power, smooth ride and the ability to save gas. Gary was friendly, most respectful, professional and very accommodating. Palmetto Ford had the right vehicle for me and Gary was exceptionally helpful. Thank-you Gary, for listening to my needs, remaining flexible and ensuring I received a great vehicle at a reasonable price. Even the finance staff specifically, Mike Kalinowski helped me understand all of the documentation and was exceptionally helpful. I appreciate all of the staff at Palmetto Ford and everything yall did for me! I recommend that if anyone is looking for a pleasant car buying experience from someone who is knowledgeable, courteous and flexible then you owe it to yourself to visit Mr. Gary French at Palmetto Ford! Thank-You!!!

Bulick

Jan 24, 2012

The buying experience at Palmetto Ford was, as always, was easy and enjoyable. Christian was very knowledgeable with all the features of the vehicle I purchased, especially the Sync System. He took the time to show me everything about this and how to use the voice command and touch screen. My Husband and I have bought several vehicles from Palmetto Ford and Christian has been our sales person many times; we have had nothing but the best service from both Christian and Palmetto Ford. We will both be buying all future vehicles from them and hope that Christian will be around to continue to be our sales person! Thank you for a wonderful buying experience and a great product; I love my new Explorer!!!

jboggs848

Jan 22, 2012

I was a motivated buyer -- and I had done the research to know the Mustangs I wanted to see.Having said that. Joseph took the time to go over the features of the cars, let me drive the two I was most interested in, and then was very patient while I decided between the convertible and the hardtop. I got the convertible -- and am very pleased with my choice.I returned a few days later to do get some detailing done, and to get my phone synched to the car. Joseph spent a long time with me - making sure my needs were met -- at the expense of being available to other potential customers. I really appreciated that attention.

mrosbrya

Jan 20, 2012

Boston Fenton and the team at Palmetto Ford did a great job, and gave me the deal I was looking for. I had checked out several other dealerships, and Palmetto was able to beat everyones pricing. Boston was a very friendly salesman, and I did not feel as though he was trying to drag me along. It was overall a great experience, and I would recommend everyone to check out Palmetto Ford.

kimberlyboyer200

Jan 18, 2012

My experience with Tony Barron and Palmetto Ford has been without a doubt the best car buying experience ever. Tony is knowledgeable, friendly, and very professional. He made sure that the entire purchase from start to finish was easy and that I was completely satisfied. I would highly recommend Tony and Palmetto Ford!

gregbanks21

Jan 17, 2012

This is the second vehicle I have purchased from Palmetto Ford. The first experience was a good one back in 2003. The second time around was a great one and it was because of the sales representative Mark Young. I had researched what I wanted and and saw that Palemmto had a couple of options on their lot. I went by to see them, Mark introduced himself and let me be to just look. 80% of the transaction for purchasing my F150 was done by phone and couldn't have been easier. After settling on a price, I came back later that evening and was in an out in a hour. I would highly recommend using Palmetto Ford and especially Mark Young!

ritzzk

Jan 16, 2012

kelvin ruffin my salesman was extremly knowlagable about my vehicle, rebates and incentives. He was very freindly, easy to talk to and got me a really great deal on what I wanted. The vehice was ready when I requested it, and he continues to keep me informed.

scotmorg

Dec 27, 2011

We worked with Tony to purchase a new expedition. This was the easiest car we have ever had to buy. We were from out of state and Tony and his team at Palmetto Ford made this the best car buying experience ever. We worked out the deal over the phone including a trade-in. We had the deal done in just a couple of days including signing all of the paperwork. Tony even arragned to have the new Expedition delivered to us in NC and take the trade in back to them. I would recommend anyone looking to purchase a Ford to contact Tony at Palmetto Ford to purchase a new Ford vehicle. 100% recommend Tony and Palmetto Ford. I will be calling Tony back when I buy another Ford. Thanks Tony!

rkwilliams

Dec 25, 2011

Brandon was very attentive and listened to our requests. He found the car we were looking to buy. He was everything you would hope for in a car buying scenerio. He was delightful.

mstroman

Dec 19, 2011

Billy Zeigler was my salesman at Ford in West Ashley, SC. From the moment I arrived to the lot he was very imformative, compassionate, and determined to make me a satisfied costumer. He answered all questions I had and found me the perfect car to fit my needs. He even went above and beyond by being negotiable on the price to meet my budget preferences. I couldn't have asked for a better salesman and I appreciate everything he has done to make me 100% satisfied. I would recommend him to anyone!!Thank you Ford,Mallori Stroman

aprilfred

Dec 15, 2011

Esther was so easy to deal with, we ended up buying a car from this dealer simply due to our sales representative. We had spent time "browsing" multiple vehicles and dealerships in the area. Most of the time the sales rep actually turned us off as we continued to "think about it". This particular experience was non-pushy and simply informative to the point where we trusted her when she said she simply wanted to make sure we were happy. I would highly recommend both Esther and the dealer to everyone I talk with. THANK YOU! My wife is enjoying her new MKX!

rjmeist

Dec 13, 2011

Very professional and relaxed experience with sales representative. Helped me with every phase of the purchase and delivery experience. Had a minor warranty issue that was efficiently managed by Steve.

tcampbellman

Dec 5, 2011

Brian Shelton was very professional and I enjoyed the vehicle. Brian was very helpful throughout the entire purchasing of this vehicle. I would definitely come back for a second vehicle.

Michael Munoz

Nov 30, 2011

My visit was a very pleasant experience.Brandon was very friendly and very helpful even though I was not positive of the type of vehicle I was interested in.He was very patient as we test drove various vehicles.Once we made a decision the process was very smooth and quick.Scott Lambert was also very friendly and helpful in the final process.I did not feel pressured at any time and left a very satisfied customer.

aoltmann

Nov 29, 2011

Bill Pappas was very informative and upfront with any questions that I asked. When I picked the Escape up it was spotless and full of gas like he said. I would purchase another car from him and I would also recommend him to anyone that is looking to purchase a new vehicle.

shepardrn

Nov 28, 2011

Hedi and the rest of the Palmetto team were very customer service oriented. they followed up and helped me with some bed options I bought off the internet and helped me install. They went out of the way to make sure I was happy with the new truck....

mtpsc

Nov 24, 2011

I have used this dealership with my previous vehicle, for service issues, and when I needed to purchase a new car. As far as the service department goes, it is almost always nearly impossible to get someone on the phone on the first attempt. Be prepared to leave a message and to not receive a call back for around an hour. Now for the car buying experience. When I purchased my car, the dealer (Gary French) I worked with was very nice, eager (almost to the point of seeming rushed), and attentive. Being a female, shopping alone, and not knowing a great deal about cars, I was very concerned that I would be taken advantage of, which I was upfront about, but I was quickly reassured that I would be taken care of, which i felt that I was. The car buying process was very stressful but for the most part the staff that I worked with was pretty helpful. However...a week or so after buying I had to bring my car back so that they could do the First Place Finish treatment (which I was talked into during buying and was told that it would take around three hours, but that the dealership would be happy to provide me with a car, so that I could go about my day while my car was being attended to). I called my dealer on Monday to inform him that I would be bringing my car in on Thursday, and again was told that I would be provided with a vehicle once I dropped mine off, to which I told him that I would be needing one. So I arrive at the agreed upon time, drop my car off with my dealer and ask for the car to use in the meantime. It takes the dealer around 25-30 minutes to return with a car for me. Once in the car and not even off of the lot, the car alarms to inform me that only 8 miles remain until empty. So I immediately return to the front desk and ask to see my dealer. Once he returns he makes it no secret that I have inconvenienced him by returning at all. So apoligize for bothering him and tell him that the car only has 8 miles to empty, to which he says "well, how far do you even have to go". I tell him i have to return to Mt. Pleasant and I really dont have the money to be putting gas in the loner car. So he snaps at me and says well here, takes his wallet out, and asks me how much I think I need for gas. I refused to take his money, told him that I felt that it was akward to take it and to forget about it. As Im walking out of the door, he yells "Bring me your receipt and I'll give you the money." I'm well aware that during the buying experience that he is going to be overly nice and do whatever to sell me a car, but the condescending attitude and the dismissive manner in which I was treated during the return visit was unexcusable and belittling. Other than the actually car buying experience, this dealership as a whole has left very little to be desired in terms of customer service. If I had it to do again, I would have done some better research and gone to another dealership.

dgm116

Nov 10, 2011

I will definately come back to Palmetto Ford when it's time for another one. Jerry Tindal is the hardest working salesman who really cared about my particular situation. He continued to work on my deal days after I left in my new truck and ended up saving me $4800! You'll be glad you visited Palmetto Ford and be sure to see Jerry!

koolpapa1

Nov 5, 2011

Great Salesman. Was exceptional with his customer service skills. Is willing to continue to assist with matters even after the sale. Would recommend him to anyone.

acdude30

Nov 1, 2011

About 12 years ago we had purchased a used vehicle from palmetto ford and had a horrible experience.It took forever to do the deal and we felt pressured to complete.We have purchased 4 new vehicles all from Ravenel ford due to this last experience.This time at Palmetto ford there was not any undue stress,everyone was friendly and yet professional.We did not feel obligated to make any purchase.We actually did not make any delas until the following day when both parties had decided we were not ready to make any deals at this time.I will definately check with palmetto ford on my next used or new purchase.Thanks Paul and Anne Blocker

JP Thomas

Oct 28, 2011

Palmetto Ford and Bill Pappas Made my new car buying experience the best I have ever had. Not only did they give me a great price on my new truck but they were very proffessional and friendly at the same time. They were very informative about the model truck I was looking at and were able to answer all my questions about that specific model. They know their product! Other dealers just seemed to want to get me in a truck and out the door. Palmetto Ford and Bill Pappas have earned a customer for life!!!

Barry Murphy

Oct 19, 2011

I would recommend Gary French and Palmetto Ford/Lincoln to anyone shopping for a Ford product. Gary was easy to work with and accommodating to our time table. This was our first experience buying an American made car in many many years, and we were very pleased with the dealership and the smooth process of the sale. We were very impressed that they have a computer expert dedicated to the MySinc system who is available for computer support-very necessary with the sophistication of the system. Brandon is very knowledgeable, patient, and sincerely interested in assisting. I have no reservations recommending this dealership and would ask for Gary again.

mseller

Oct 18, 2011

Didn't have truck I wanted so got it delivered then had the add-ons I wanted added in a reasonable time and delivered to me perfectly

Becky Redmon

Oct 14, 2011

I am glad to let you know about my recent experience with Palmetto Ford and our salesman, David Johnston. When my husband and I visited their dealership, it was our intention to "only" test drive the MKZ Lincoln. I have been driving a Toyota RAV 4 for the past 3+ years and it didn't take me long to realize that the quality of the ride was just not good enough for us. Since I had owned a Lincoln Continental prior to my Toyota, I was already familiar with the dependability of a Lincoln.I had originally intended to test drive a CTS Cadillac; but after reading about the differences between the Cadillac and Lincoln on vehix.com and KellyBlueBook.com, I realilzed that the Lincoln has a better overall rating.David met us when we drove into the dealership and stayed with us throughout the whole process. I never felt pressured and he was always very courteous. I think what I appreciated the most was that he never left the room and came back acting like it was "hard work" for him to find out the answer to questions that we asked. I have been to dealership where everytime the salesman leaves the room, he comes back and acts like it was soooooooo hard to talk "whoever it was he was talking to" into considering whatever we were asking. I hate that so much that I almost get claustrophobia when we are asked to "go into a room" to talk money/issues. I think that is why I waited so long to trade in my Toyota.I was prepared to leave at anytime. However, each time I asked David to find out something, he was very prompt and we just sat in the lobby and felt very relaxed. I already knew what I was willing to pay and what the fair price was. I also knew what a fair trade in value was for our car. Every figure that they gave us was right on. When he gave us the bottom line, I was shocked that he actually came up with a number below what I had expected. Even though it may sound cliche, it was an offer too good to refuse. I was pleasantly surprised.We actually drove the car home that evening. It is MY car and I'm absolutely loving it. There were a few small details that had to be taken care of, but they were very attentive to those and took excellent care of me and my new care. I would definitely recommend Palmetto Ford, David, and Brandon and I look forward to dealing with them in the future.Blessings, Becky Redmon

skiprunge

Oct 13, 2011

The reason for my rating is, as I told David Johnson, although I have bought quite a few vehicles over the past forty years, at last I have experienced an automobile purchase that was essentially painless, if not down right enjoyable.David Johnson was a joy to work with. Aside from being knowledgable about all aspects of the vehicle I was interested in, David's professionalism and ability to step me easily through the purchase process was completely unique in my experience. David demonstrated to me early in the process his trustworthiness and an attitude that he was clearly working to make the outcome of the transaction as good as possible for me as the buyer. I also very much appreciated the manner in which the financial aspects of the transaction were done in "take away" figures inclusive of all the various add-ons and fees. Whether this was a policy of Palmetto Ford or Ford's corporate policy, David carried it out masterfully.I also need to mention the great treatment I got from Brandon, who is responsible for internet sales, as well as the financial officer who was so helpful through the transaction process. I appreciate your staff as a team, and I look forward to enjoying a mutually rewarding relationship with everyone at Palmetto Ford through the life of my new vehicle.Skip Runge

alphillips

Oct 13, 2011

There was no trouble. Bill made my experience seamless. He knew about what i wanted and exceeded my expectations. He sent me to a man who knew perfectly how to hook up the blue tooth and navigator. my experience was wonderful...al phillips

kchast

Oct 11, 2011

In the past ten plus years my company has purchased over 15 F150's from Palmetto Ford and Bill Pappas. Like usual it only took about 30 mins to drive away in my new F150 Eco Boost! Bill makes it so easy and it's such a pleasure working with him and everybody else at Palmetto Ford. I would also like to say "Hats off to Ford Motor" This is the best truck I have ever driven and I've been driving F150's for 25 years!! Thanks and keep up the great work!!

jferdinand

Oct 10, 2011

Tony is a true professional. His focus is on the customer and making the buying experience a great one. Even after the purchase Tony was open and receptive to concerns I had. He is a pleasure to deal with and someone I would recommend to ours to visit if they are in the market to purchase a Ford product.

Royler86

Oct 6, 2011

I went out not looking to buy a Ford at first but stopped in and found the perfect car for me at Palmetto Ford. Thanks

bobs truck

Oct 4, 2011

Gary French was very frendly and professional from the first day we meet at the dealership. While discussing buying/trading options, Gary allowed me to digest the information provided and get back to him. Gary did not pressure me or continue e-mailing or bothering me will phone calls. When we cooresponded via e-mail, Gary was very prompt at answering the e-mail and always had the information when requested. Gary made the buying experience pleasurable. I recommend Palmetto Ford and particuliary Gary French if your in the market for a Ford product.

1homefront

Oct 3, 2011

Bought last 2 trucks frm Palm Ford. Most recent was a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a minor fender-bender during the original 1-yr lease prior to my purchasing the vehicle. It was not clear whether Palm Ford had repainted the hood, but it stands to reason the original lease-holder probably had done it prior at the point of accident. Anyway, by Sept 2011, most of the clear-coat had peeled off of my hood, but the rest of my paint was still beautiful. I had a recommended body shop quote me approx $450 to redo the hood, but the more I thought about it, the more I felt Palmetto Ford had some of this responsibility. However, I also relized but waiting so long to make them aware of it, I had probably messed up. I contacted Jim Moody, the body shop Mgr for Palm Ford, and showed him the hood. He stated he did not believe Palmetto did the original hood repair work, and that due to the length of time that had passed since my purchase of the truck, Ford would not likely reimburse the dealer for just making Ford aware of it. However, he stated since I had bought two trucks from them, he would take care of the hood for me. Just to be crystal clear, I asked him what MY total costs would be, and he replied $0 - only promising I should consider buying my future vehicles from them! PS - an important side note: when Jim and I originally looked at the hood, I forgot to point out the large blue Ford emblem on the chrome front grille. The blue had bled terribly and it looked like a bad tye-dye - probably from one of the rare occassions where I'd pressure-washed it. I called Jim back, and he agreed to fix the hood ornament as well - at $0 !!! Couldn't have asked more, or from a nicer man.

er14662404

Sep 28, 2011

My experience with purchasing a Ford Edge from John Miller at Palmetto Ford/Linclon was most pleasant. Usually I equate purchasing a auto with going to the dentist, but this was painless. All my questions were answered and a complete explaination of how everything on the vehicle operated and where all the equipment and controls were located was fully explained.George R. Bloodworth

cmlfiesta

Sep 28, 2011

Gary French is an outstanding salesperson - professional, friendly, knowledgeable, and patient. He has continued to follow up with me to ensure my satisfaction and happiness. I would highly recommend Gary and Palmetto to anyone in the market for a new or used car.

excel

Sep 23, 2011

When negotiating the deal I was asked what would would it take to close the deal at the time. I had two things 1: A spray on bed liner and a cover for the truck bed. Gary saild he would check with the sales manager and came back and said done. Several hours later I got a call saying it couldn't be done and that I could get a rubber mat. Also the cover for the truck bed had to be ordered from Ford and would take a couple of weeks. When I checked on it two weeks later I went to a camper/truck accessory place to have it installed. When I was told I could pick up my truck it was supposed to be full of gas. As I drove off the lot I found that not to be the case. All these little issues add up to me feeling like I I did not get what I expected as minor as it seems and attention to the details of what makes a customer want to have a good experience did not quite meet my expectations. Finally I was really pushed to do this evaluation prior to getting my bed cover which I would have not been able to comment on if I had filled the survey out sooner. I will need four additional trucks next year for my company and hope that these comments are usefull.

claytonwhite

Sep 22, 2011

Jim was a pleasure to work with. His guys in the shop do great work. Next time I need any body work done, I will be calling Jim.

ayjjj

Sep 20, 2011

Everyone at the dealership were so friendly and helpful. They guided me through the sales process flawlessly. I recommend this dealer to everyone. Tell Anthony hi.

pattycetrone

Sep 19, 2011

I had a very minor problem with the visor on my 2010 Edge. Jim Thorne not only helped me immediately but said it would be taken care of under warranty. Of course that pleased me, but also he was super friendly, kind and efficient. The part came in in two days, and I experienced the same superior treatment as when I went in the first time. I was treated like I was buying a new car, not there for just a small repair.

1sunfish

Sep 12, 2011

Thanks to Paul and Christian I got the new ford I needed. I will keep Palmetto Ford in mind when I am shopping for another truck or van.

jburnham

Sep 10, 2011

One of the best truck buying experiences I have ever had. I went into Palmetto Ford after visiting 4 other dealers in the past 2 weeks and still havn't found the truck I was looking for in my price range. I spoke with Graham Eubanks and Bill Pappas at Palmetto ford and it was the most comfortable and no pressure experience I have ever had. I purchased a 2011 F-150 crew cab 4x4. I wanted a leveling kit and BFG All terrain tires, I purchased the vehicle on Thursday and had my tires and leveling kit installed on Friday and they gave me a loaner car while it was being done. Unbelievable SERVICE. I would atleast give them a call to see what they have to say.

ChsEscapeDriver

Sep 6, 2011

I brought in my vehicle for a few small issues that developed over time. Jim Thorne and his team in the Body Shop were extremely helpful. He not only took time to listen to the various concerns I had, but he talked through everything with me until I was confortable. He was respectful in every way and worked around my schedule to get everything I needed fixed (with a bill that I felt comfortable with). He also found a few other small problems with my vehicle that he repaired free of charge (quick fixes- but very appreciated!) If you want a service team that goes above and beyond, I recommend the Body Shop at Palmetto Ford on Savannah Highway.

crawdaddy

Aug 26, 2011

Gary does a great job, i have purchased several cars and trucks from him. Gary is always professional and prompt, he knows how to make people feel special. Ford is a great product, and Gary knows it. He has always been honest, and that is not easy to find!Very Happy Customer, Stan

FraserButler

Aug 11, 2011

I had a great experience with Bill Pappas while purchasing my new car. He pushed for the best rate and found the perfect car to fit my needs. He as well as the other staff at Palmetto Ford made my car buying process very smooth and easy. Bill was also very informative about any questions I had. The financing department was also a very easy process and paid much attention to detail. They also insured that I knew exactly what would pay and offered several options to fit my financial standing. I would highly recommend Bill Pappas if you are looking to buy a new car and will certainly call him the next time I need to purchase a car.

jgia

Aug 9, 2011

this was a great buying experience right from the start. there was no pressure. i never felt rushed or pushed. there was a lot of enthusiasm and that was because the deal was so sweet on my new truck from palmetto truck. thanks to jerry for putting it all togther. john giacinto james island

wcravenel

Aug 9, 2011

Bill and Graham really went out of their way to find a car with the exact equipment i wanted. Their communication was great during the search for my very specific request. I would recommend Palmetto to anyone.

David Hubbard

Aug 2, 2011

Joseph was very personable and cooperative. Had nice test drive with the vehicle dispite not having indicated a real desire to walk away with a car that day. Drove through a nearby subdivision to test starts and stops and drove on nearby interstate to test accelleration, etc.

loyable

Jul 28, 2011

The atmosphere at the dealership was very warm and comfortable, the staff was very polite and friendly, the salesman's personality and mannerism was excellent. Although it was business, it became a fun event, really enjoyable.

quahog1945

Jul 25, 2011

The sales experience was as good as i have had and i've been buying cars for over 40 years. Christian was professional, knowledgable and straight forward. It was a pleasure working with him and the dealership.

vstone

Jul 12, 2011

My past experience with auto dealers had me dreading a new car purchase. Bill and Christian were fabulous!! They made this a pleasant experience and I would definately recommend them to anyone looking to purchase an auto. They were knowledgeable, friendly, and continue to make sure I am satisfied even after the sale. Other dealerships/salesmen should learn from them - THANK YOU BILL, CHRISTIAN AND PALMETTO FORD!!!

agregorie

Jul 12, 2011

Thanks for all your help...it was great. I love my new car! I saw FORD on MSNBC last night and it was very exciting to see all the things FORD has done and is doing to improve maintain and improve the quality of their vehicles.I don't think you should put a limit on the number of words you MUST write in order to submit this form.

dickborek

Jul 10, 2011

I was treaded with respect by christian and no heavy sales pressure which if he had i would have walked out. I was having my 05 f150 serviced and was just looking. i really didn't need a new truck as i was very happy with my 05. Christian made it a very relaxing experience and i saw a truck i liked and we were all happy with the outcome . Thank ypu Christian. Dick Borek

sdombek

Jul 9, 2011

Took longer then expected for delivery. Should have had better communication with Ford. Options that we wanted were not available unless we went with the limited.

ceiserhardt

Jul 5, 2011

It was a wonderful experience, very easy to work with and very friendly. He listened to what I needed and gave me options that I needed. I will stay with Ford from here on out. thank you!

ewbasham

Jun 26, 2011

I would like to thank Anthony Barron and Palmetto Ford Lincoln for the very positive experience that I had with my new vehile purchase. Anthony (Tony) was very receptive to my needs and was able to put me in a new Ford Ranger Truck. With the assistance of the other pesonnel at Palmett Ford Lincoln, Tony was able to put together a vehicle that would meet my needs at a price that I could afford. I have purchased several vehicles from Antony (Tony) Barron at Palmtto Ford Lincoln over the years and have been treated like a member of the family. When I have a need for a vehicle, I will always go to Tony Barron at Palmetto Ford Lincoln with the assurance that he will be able to meet my vehicle needs within my budget. Again, I want to say thank you Tony and Palmetto Ford Lincoln for a great vehicle purchasing experience.

cookiegarner

Jun 25, 2011

Earler this year Graham Eubanks graciously put me with Tony Barron regarding the Ford Edge. When I came in again in June, not only did Tony still have all my information but he remembered me and my car needs. He found a car in another city that met our parameters and had it delivered to Charleston, all of this while my husband's and my separate travel schedules were cunfusing. Of course he gave me a test drive and assured me that I would receive further instruction on the many amenities. Tony introduced me to Bruce who was so helpful as he did the numbers to my satisfaction. The receptionist was super personable and also remembered my visit earlier. I felt very comfortable and at home with the total atmosphere at Palmetto Ford.

memcnitt

Jun 25, 2011

Everyone that I spoke to at Palmetto Ford during our buying process was very helpful and courteous..We chose to leave the car and pick it up the next day to have the First Place Finish car care system done.So far we are very pleased with it. When I returned to pick up the car John our salesman was off but he arranged for another man to go through a check list of how to operate everthing on the vehicle. He was wonderful as well.It has been a long time since a dealership has taken the time to show me where things were and how to operate them,I thank them for taking the time!! Although we almost left without purchasing a vehicle, so far I am glad we changed our minds.If the service department is as good as the sales department I know we will continue to use Palmetto Ford.

SteeleA

Jun 23, 2011

I enjoyed my experience at Palmetto Ford. My sales agent Cindy Frazier was very friendly and aksed me on several occasions if I needed anything during my visit. I dont remember Rons last name but he also worked very hard to make sure I was satisfied with the Financial end of purchasing my car. I would definately recommend this dealership to others.

rpartilla

Jun 21, 2011

We went with the X-Plan purchase at Palmetto because of the low pressure approach by the team of Dan Ford and Kelvin Ruffin; if they treated us like 'typical' dealers we would have moved on. They found the vehicle that matched our needs, brought it to Charleston and made the transaction very smooth. Kelvin is a superstar!

kprinsen

Jun 20, 2011

We have purchased 5 cars in the past and this dealership was absoloutly the best! Ernie was awesome and we will defiantly be coming back. We live an hour and a half away, but the drive is well worth it.

lyles

Jun 15, 2011

Excellent ServiceQuick TransactionJust what I wanted, expectedI had a great time and have no complaints or reservations about my purchase of a new F 150

ddmkm11

Jun 2, 2011

Gary greeted us and listened to our needs. Presented alternatives pointing out benefits and limitations of each option. We bought the Ford Flex and are confident Gary will ensure we will be happy with the new car. To me is inapproiate to ask for 250 characters.

JohnRizzo

May 31, 2011

We bought a new Lincoln MKZ. There was a mechanical problem with the alignment that required extensive repair. I spoke to the sales VP, Bruce Bilsback about another vehicle. He was extremely cooperative in making a switch. Even though the new selection had more options, he was very accommodating and the deal went smoothly.

mayella45

May 23, 2011

There was a miscommunications with the Warranty at the very end of the sale that lowered the scores that I gave the dealership over all. Instead of a 12month warranty I got stuck with a 3 mo. So that was disconcerting and disappointing that they did that to me! Otherwise Kelvin is the one to see if your looking for a good reliable used car!

davstern

May 23, 2011

Very knowledgeable, courteous and a great price. The entire experience was pleasant, fast and without error or omission. I would certainly recommend Palmetto Ford to all of my friends. I plan to purchase another vehicle in the near future and it will be from Bill.

cruisingal9

May 18, 2011

Christian did an exc. job taking care of us. This was our 4th new veh. from Palmetto in the last 7 yrs. 3 from Christian. I would recommend him from your dealership to anyone looking for a veh. Jean in service has also done an exc. job taking care of our veh. after they have been purch. Repairs done in a timely manner and veh, always picked up not having signs of a mech in your car. Paul and Jeni Lewis

max.berry

May 17, 2011

Dan, my salesman, was great. He knew everything there was to know about the F250 pickup in all of its variations including all the details of the new Power Stroke 6.7 diesel engine designed and built by Ford. He was flexible in meeting my needs and went beyond the call of duty to make my experience great. I have recommended Palmetto Ford and especially Dan to my colleagues.

nildasiliria

May 13, 2011

Sale experience is satisfactory. Tyrone is courteous, knowledgeable and patient. Only drawback is this vehicle is the only 2011 MKX on the lot. In spite of this, I hope I've made the wise decision to purchase this vehicle-my retirement " crossover " vehicle. This is not the first time my husband and I utilized Palmetto Ford dealership. My husband had bought two new F-150s-a 1983 and a 1998. He had kept both trucks an average of 12 years. I had bought a new 1988 Thunderbird for myself also and kept it for 12 years. I almost settled for a 2011 Buick Enclave. What attracted me to the 2011 Lincoln MKX is its 3.7 L V-6 engine that gives a better gas mileage ( 19/26 ) than the 3.6 L V-6 Buick Enclave ( 16/24 ). Also, for this 2011 Lincoln MKX,Palmetto Ford offered a 4 yr/50000 miles complimentary service warranty and better powertrain warranty ( 6 yrs/ 70000 miles ).

krisandsamwelch

May 11, 2011

It was a great experience. Everyone worked with us and listened to what we wanted or didn't want in a car. They took their time to work the best deal for our budget and explained all the new features. All associates were friendly with us and took time to talk about the car when asked or about their dealership.

paularegister

May 7, 2011

Paul Zarres was very professional, knowledgeable, and personable. I only went to look for a new car ( I didn't even bring the title to my car because I didn't want to buy a new car yet), but was persuaded to purchase on the same day. Paul helped us make a deal we were comfortable with, so we purchased. Thank you,Paul.

rosploch

May 5, 2011

I was treated with respect, when my husband was not present the first time I met my sales person, John Miller. He listened to what I was saying and walked me around the lot showing me cars and pointed out their features. My Fiesta was deliverd a week early. Christian spent time with me and helped set up my sync. Palmetto Ford worked as a team.

Cmuldrow

Apr 28, 2011

We had a great experience. Christian was great to work with and really knew his stuff. The price for our new Explorer was very, very good. Ford has some great new products out! Graham Eubanks is the best car dealer in the south; fair, honest, and a Clemson man!

JWHIS

Apr 26, 2011

Ernie did a great job taking care of our recent auto purchase. He was extremely nice and focused on getting us in a car we really wanted. He went out of his way to make sure we were happyand comfortable with the car we bought. We were unfortunate enough to get in an accident less than three weeks after we bought the vehicle and Ernie continued to take care of us throughout the repair process. This is a great dealer with a great sales team dedicated to the costumer. I highley reccomend them to friends and family!

shatzy

Apr 25, 2011

I placed an inquiry to Palmetto and was driving my new car 2 days later. Everyone from the President to Finance made it an enjoyable and hassle free experience! I also got an interest rate on my loan that was almost a point lower than I had expected which was a great surprise. I also was not pressured into buying anything additonial that I didn't need.

jennrizzo

Apr 21, 2011

Kelvin was very nice and helpful thru the whole experience. Thanks so much! Ok, the review is too short. We discussed 2 different cars and I enjoyed them both. I do wish Palmetto had more than 1 Focus to look at however luckily I feel in love with the one that was there. The fire engine red does suit me

tomdgill

Apr 15, 2011

I came in to test drive the new Ford Explorer after having driven a competitors SUV. Dan Ehrbar was very helpful in demonstrating the Explorer, explaining the delivery cycle, and seeking an Explorer that met my desires. Due to limited availability, Dan was very helpful in ordering my Explorer to my specifications. Dan/Palmetto Ford also provided a competitive trade-in offer for my vehicle.

Thomas H

Apr 14, 2011

I have purchased two new Ford's from the dealer during the last year. In each instance I found the employee's of Palmetto Ford to be courteous and professional at all times. In both occasions, the vehicles were delivered on time and the dealership personnel thoroughly explained all of the features.

Daralynn01

Apr 9, 2011

I was looking for a very specific used vehicle and I contacted Will at Palmetto Ford. Within 2 weeks, I received a call from him letting me know that they found exactly what I was looking for (and it was within our budget). He actually brought the vehicle to my house, since I have two very young children at home. It was even better than what I had expected! We love our new (to us) Odyssey! Will and all the guys at Palmetto Ford made our transaction quick and even enjoyable. I will definitely recommend them to my friends and family.

RSW2666

Apr 1, 2011

Paul was fantastic. I benefitted not only from his knowledge of the Lincoln vehicles and other manufacturers' vehicles I was considering, but his candid appraisal of the pros and cons of each. Over the course of several visits and test drives, I never felt pressured. From my first visit to Palmetto Ford Lincoln to the moment I drove my new Lincoln MKS off the lot, the experience was top-notch.

jcowensjr

Apr 1, 2011

Low pressure, no stress during sales process. Saleman stated what he could do and then he did it. Enjoyed the experience. The salesman did a very good job, went out of his way to make the sale. I told him at the beginning of the process that the pickup truck must fit inside my garage and that this was deal breaker. When it would not fit (my a couple of inches) he came to my house and we discussed the options. After he made me the offer of including the exterior and interior protection complete with the warranty as part of deal I agreed to keep the truck. The pickup truck had the exterior and interior treatment installed and was delivered as promised. I would and have recommended this dealership and salesman to one of my friends.

cjohnb

Mar 24, 2011

Paul was very courteous, friendly & helpful while I was purchasing my new car. He also took the time to explain the various features of my new car. While I was trying to decide what to buy, he brought several cars to my home for me to see. I would recomend paul to anyone looking for a new car.

rgee95

Mar 22, 2011

Every time it comes time to buy a new vehicle I always get ready for a painful experience. However, Kelvin was extremely nice and easy going and made the whole experience as painless as possible. His laid back personality and extremely professional demeanor made the process as easy as one could imagine. I highly recommend Kelvin!!! Overall, great experience!!!

twisard

Mar 21, 2011

I already knew what I wanted and Kelvin helped me to purchase that. He was very helpful and friendly. When we hit a slight bump in the purchase process he wored with me to overcome it so we were both happy. I highly Recommend Kelvin and Palmetto Ford.

missy0683

Mar 21, 2011

For the last 5 years our family has beein dealing with Palmetto Ford and will continue to deal with them in the future. They have been very good to us. Our Family all have Ford vehicles and when it is time to get a new vechile it will be a Ford. Thanks

colleton

Mar 20, 2011

I purchased a 2010 Lincoln MKT. Mr. Ruffin was very helpful in the entire process.But going around and around making a deal was sort of stressfull for me. This was my first expoerience buying a car. At times, it got very difficult for me, but Mr. Ruffin was very good at keeping me informed to make the best decision. Working with the Sales Mangager and Finance personnel was also a new experience for me. The transition from Salesperon to the next leval was not a smooth one, but overall I made ith trough the process. Quite a unique experience.

dcguilbert

Mar 19, 2011

i traded in an '08 f150 and bought a 2011 focus se sedan. the staff members such as Bruce Billsback and Gary French and Mr. Gilbert (salesman too) were outstanding in helping me get out of my gas guzzling f150 and into a better gas friendly focus.i have purchased 5 vehicles from this over the past 12 years and their professionalism and politeness and respect is above any and all that i have dealt with in the past...since 1984 when i purchased a corolla.any person looking for ford vehicles should visit Palmetto Ford in chraleston s.c. on savannah hwy., and see Bruce and his excellent sales team he has working there. i guarantee you will not be treated badly or pressured or rushed like some other dealers.i will continue to buy from them in the future, because i have two girls who love mustangs.sincerely,david guilbert

davstern

Mar 17, 2011

What a great experience. Bill took care of every little detail. Very knowledgeable, great price, great service. What else could you ask for? Fantastic dealership! We had a special order that was done perfectly and we knew where it was every step of the way. Best dealership in Charleston.

thekog

Mar 14, 2011

Ernie was extremely friendly. Instead of starting off by talking about price points as other dealers have, he simply asked which cars I was interested in looking at and directed me toward them. His focus was less on selling me just any car and more for helping me find the car that I would most enjoy.

wfgoad

Mar 10, 2011

I had a great experience with Palmetto Ford and Gary French, Sales associate. I came in with the car in mind I wanted, negotiated a fair price and closed the deal with without an issue; what's not to like? We decided to buy American from a company that did not take government funding during the 2009 economic downturn. Ford continued to make a profit and Ford car quality has improved tremendously. We have owned the Fusion for a week and so far are unequivocally very pleased with our purchase. Try Palmetto Ford, I don't think you will be disappointed.

tiredatc

Mar 8, 2011

Gary was very helpful and accommodating and patient. Ratings for overall experience and price have no reflection on Gary's service and attentiveness. Thanks Gary!!!Mike in Finance was also very patient and helpful crunching numbers for multiple scenarios with no complaint and a smile. We did have to wait a while for our sit down with Finance but it was at the end of the month and everyone was busy. And price - you always want a better price. :)

boobear100

Mar 3, 2011

I have bought 5 new Fords since 2005 from Bill Pappas at Palmetto Ford. I go by when they are closed and looked at the cars then my wife calls and tells him which one she wants. The entire process every time is less than 30 minutes. When we do leave him a message on the phone it is returned within the hour normally within 10 minutes.mY wife has a 59 minute return call policy, she calls it her "If it is not returned within 59 minutes and they are in the building, they aren't interested". Believe me, he is interested. He always greats my wife with a bright cherry smile. When we purchase our cars he goes out with her to demonstrate how things work. I will continue to buy my cars from Bill Pappas and always tell my friends about him personally. Sandi loves to get in early , get business done and back home early. Bill is always there by 8:45 and usually Sandi is there at 8:45. My son who has always been an avid Chevrolet fanatic recently said he is going to purchase a Ford this summer. He has finally listened to his Mom after 39 years. He has had nothing but trouble with his Chevy's so if we have switched even one, I did we did our job. When we returned home 30 minutes after purchasing our car, we already had a Thank You email from Bill Pappas.

Alexvonmolena

Mar 1, 2011

The whole staff involved with our transaction was nothing less than fantastic. We feel that we received the best deal possible from the finance department who went beyond what was expected, comparing to our previous transactions from other dealers. We look forward to a continued business relationship that we are sure will prove to be worthy. Thank you Palmetto Ford!

rbradley

Feb 28, 2011

Mr. Miller was straight and honest with every question I asked. He was helpful with getting all the information I requested on the the vehicles and the differences on the different models. He helped me get a fair deal on my trade in. He went over the features of the vehicle and even "synced" my phone to the car before I left. I am happy with the car and the deal. I have gotten quite a few compliments on the car already.

lgiorlando

Feb 24, 2011

Paul was not only help but very hard working. He showed me several cars before I chose the one that i wanted. He stayed until 10pm making sure that i walked out of the dealership with a new car, and he even cleaned my car for me. Also, the finance department was helpful and made sure that i got the best deal that i could.

Mark A. Jackson

Feb 17, 2011

Kelvin is an critical asset to any car dealer and a valuable one to Palmetto Ford. He came into my deal after we had completed about 2 weeks of searching and tweaking where Crystal Platt had managed to figure out what I needed from the nebulous and ever-changing targets/information I presented. Kelvin came into the process and finished up my rather complicated needs with ease and aplomb. His easy going - "make it happen" approach to the painful parts of car-buying helped me to really appreciate the decision to return to Ford after 10 years as a Dodge owner. Palmetto Ford has a true sales juggernaut in the team that is Crystal and Kelvin. Between them, they can easily, quickly and accurately address even the most complicated and annoying customer needs and work within the draconian system that is the American car buying experieince to make the customer not only happy but satisfied and - more importantly, glad they chose the product and the dealer that they did.Both Crystal and Kelvin are the primary reasons that I made my purchase from Palmetto Ford and after checking with 3 other Dodge dealers (including on-line) and 2 other Ford dealers, their attention and response to my exacting and demmanding requirements was the principal reason that I made it through the car ordering and purchasing process both sane and happy.My thanks to them both!!!! I will be a return customer of theirs at whatever dealer they choose to benefit from their talents and skills....

junesindoni

Feb 16, 2011

Gary was very friendly and knowledgeable and took his time with my husband and I. It was a great experience. The process took less time than we have experienced at other dealerships as well. I would definately return if I am in the market for a car again!

Norman Woodin

Feb 3, 2011

The sales representatives at Palmetto Ford presented a very professional image, they did not use high pressure tactics and they were very well informed about the Ford products. They made purchasing an automobile a very pleasant experience. We have told many of our friends about the high quality services that we received at Palmetto Ford. We also told many friends about the very unprofessional reception that we encountered at Summerville Ford where we would have bought the same car as we did at Palmetto Ford, but because they were confused and acted like they did not want to sell a car, we walked out. We had the money to buy a car for cash in out pocket. As a car can be bought from multiple dealers in most geographical areas and consumers are usually well informed concerning the car that they want to purchase, the dealer is really selling service, which Gary and John did. My regards Norm Woodin

Curt Willett

Jan 17, 2011

Mr. Miller was extremely efficient in providing the type vehicle I wished to buy.He made every effort available to provide exactly the car I wanted. His complete knowledge and expertise concerning available vehicles and genuine desire to provide exactly what I wanted is appreciated. I have been doing business with this dealership since 1952 and my immediate family owns a toyal of four vehicles purchased from Palmetto Ford.

tstamblyn

Jan 7, 2011

Easy pleasurable experince with Bill & finance officer. Both were very knowledgible and personable. Whole experiance took a lot less time than I had thought. I am very pleased with my lincoln MKX. I am finished, and do not like being told ,How long my review has to be.

snowsr

Jan 6, 2011

This is the second car we have purchased from this dealer. We would have gone elsewhere if we were not pleased with the service from the 1st visit. I may be sending my daughter to this same dealer down the road. She likes the Fiesta. Paul Dallner is a very helpful and friendly sales person. The dealership has one of the best inventories in the area.

lawgirl2653

Jan 5, 2011

I could not have asked for a better experience buying my new Ford Fusion. Gary French and John Miller were wonderful. They both treated me with respect and did not pressure me in any way. This is my first Ford and based on my experience at Palmetto Ford and specifically with Gary and John, I will look to Palmetto Ford for my next car purchase.

Harriett Matthews Bast

Dec 29, 2010

Purchasing a car from out of town can be very frustrating. Joseph went above and beyond explementary customer service to ensure that our purchase was a pleasant experience. I would recommend Joe and Palmetto Ford to my friends. Chris and Harriett Bast

richboy35

Dec 28, 2010

My experience with Plametto Ford was the best experience i have ever had with a car dealership. I would definitely go back to purchase another car or truck in the future. My salesperson did everything possible to make my experience pleasant. Plametto Ford #1 car dealership around.

drjlsummers

Dec 28, 2010

My experience at Palmetto Ford was wonderful and a breeze. Everyone was always extremely nice and helpful throughout the whole process. I never felt 'badgered' at any point and I look forward to a long relationship with Palmetto Ford. I will certainly recommend this dealership and Loyd Suggs to anyone who is looking for a vehicle.

momofjlandh

Dec 27, 2010

Christian Crandon is a very informative sales person.He is not pushy in any way&goes above& beyond to make you happy.He's willing to help teach you&set up the many new electronics in the vehicle.It was a super smooth transaction from start to finish.

rickrodes

Dec 23, 2010

Top notch is addressing customers needs. The staff at Palmetto Ford understands customer service and loyalty. I am always greeted with a smile by Mandy Miles and Gary when I walk in the door. Gary consistently fights for MY deal and not for the dealerships bottom line. The General Manager, Bruce Bilsback, continued to hear my offers and did everything expected to retain my business. I have consistently returned to Palmetto Ford, not just becuase of the selection of vehicles, but due to the intangibles that accompany the sale. Jean Healy from the Service Department has always provided me with professional VIP treatment, Gary continues to address my needs after the sale and I am certain that I have left the dealer with a great vehicle and a great deal to accompany it. Next to USAA, Palmetto Ford is the most professional business I have dealt with. They recieve my vote for 'Dealership of the Year'!

wmarsh

Dec 19, 2010

Joseph Smith was very informative but not "pushy." Mr. Smith was very professional and answered my questions in detail. Overalll, a good experience. Car was delivered from Florida. I was kept informed regarding status of vehicle throughout entire time. No surprises.

atroublefield

Dec 6, 2010

Woeking with Palmetto Ford was a great experience. I will definitely be purchasing vehicles for business and personal use from Palmetto in the future. Dan my saleman make the process very easy and worked hard to find a vehicle to meet that of my needs. He was very knowledge of the explorer model and made the buying process a pleasure.

tarheeljoe87

Dec 3, 2010

Salesman was very helpful and knowledgable. The financing department was also very helpful and patient with financing. Salesman went out of his way to accomadate my schedule and was very quick and responsive to any of my particular needs. This was my first time buying a new vehicle and it was made a very pleasant experience by the people at Palmetto Ford.

General179

Dec 2, 2010

From the time we entered the dealership we were gretaed with a friendly smile and given appropriate attention. Loyd was open and honest during our experience. I feel the customer service and pricing were great.This is our second purchase from Palmetto Ford and probably will not be the last.

tmhaugen

Nov 29, 2010

Bill was a great help in putting together my car and gave me a terrific price, both for the new MKX and my trade-in. He guided me to the 2011 model because of all the new technological advances, which was the main reason I was trading in my 2007 MKX.Bill is a great pleasure to work with.

mgerardi

Nov 29, 2010

Honest Sales PersonelFriendly StaffWillingness to find exact car per my requestChoice of cars on lotEasy trade in of other carEasy transition of tags and insurance informationService/warranty/maintenance plan optionsGreat to have onsite service and body shop

carguy123

Nov 17, 2010

I took my vehicle in for service because it had a starting problem (intermittently wouldn't start). They diagnosed it as a bad fuel pump, i had them replace the pump, fuel filter, and clean the fuel system. took it home, more problems arose. this time it would start and then almost die. took it in again, they diagnosed a bad IAC valve. had them fix it. I had also told them that it had spark knock and thought it may be related to the dieing problem due to a possible vacuum leak. Upon test driving the vehicle the service tech diagnosed the 'knock' as a rod knock and also said that it had a vibration. He recommended a new engine, and could not come up with any other possible alternatives. I had the car towed and got a second opinion. The knock was in fact a spark knock and the vibration were both caused by a clogged fuel injector. One cylinder was not firing at all causing a very rough idle, and there was a bad transmission mount making a metal on metal vibration. Since this shop had just done a fuel system cleaning they resolved the fuel injector at no charge. The other repairs were resolved by the second opinion shop. The car was very much mis-diagnosed and did not in any way need a new engine.

crystalclear

Nov 15, 2010

Truly enjoyed my experience at this dealership. They were helpful the entire time. I've been shopping the new Taurus for almost a year now and Palmetto was patient with every step of the way. Iwould strongly recommend Palmetto to everyone I know. The finance manager put me at ease and explained everything to me. I LOVE MY NEW CAR!!!!!

jamesfmoody

Jun 9, 2010

Purchased a new F150 the salesperson was very knowledgable, professional and courteous. I will purchase more cars from this dealer in the future. And I love the new Ford F150.I have not yet been in for service. I have been contacted by the dealership to see if I was happy with my sales experience.

Tigerfan101

Jun 4, 2010

I recently purchased a 2010 F-150 and had a great buying experience. They had trucks in every color and different packages so I was able to choose what I wanted. They were very accomodating and gave me a great price. There was no pressure and they let me take my time making a decision. I will definitely do business with them in the future.

jimj6122

Jun 2, 2010

I've been shopping sround for a new Fusion for a few months now, I've stopped by all three dealerships in my area several different times and have to say I've been the most displeased with Palmetto. Its definitely the picture of a boys club down there with the "smoker's lounge" you have to walk through to get to the front door, the receptionist who's attire leaves little to the imagination and the over all good ol' boy mentality of the sales staff. I visited this dealership three different times this year and have talked with three different sales people (none of which called me back with the information I asked for) and the last one was the worst. He rushed me through everything and then seemed to get aggressive when I said I needed to thin about it. He practically screams at me, "What's there to think about?". From that moment I knew it was time for me to go and continue my shopping elsewhere. If "Mama" still has anything to do with this dealership, she should be ashamed of her "boys".

skmlg

Jun 1, 2010

I have dealt with Palmetto Ford for about 3 years now and have bought 2 new cars, both from the same salesperson. An F-150 3 years ago and a 2010 Edge last month (love it!).Both times, I had already researched what I wanted online as far as packages and colors etc., before going to the dealership. Kelvin treats me like a friend when I go in, on the Edge, he had to get it from another dealership because they did not have one in stock. They originally wanted me to factory order, but were then able to find one locally for me.Once we negotiated, I feel I got a fair deal. They always call me after going there to make sure everything is ok.

marlene123

May 9, 2009

PURCHASED A USED CAR FROM PALMETTO FORD, HAD NUMEROUS PROBLEMS (BRAKES, PREVIOUS DAMAGE) AND CONTACTED THE SALESMAN . HE KEPT GIVING ME THE RUN AROUND AND SAID THEY WOULD TAKE CARE OF EVERYTHING. I WAITED 30 DAYS, THEN 60 DAYS. I THEN CONTACTED THE OWNER GRAHAM EUBANKS JR, HE TOLD ME IT WAS MY PROBLEM .WORST DEALER EVER!

riskyr

Nov 16, 2004

Text of letter sent to Palmetto Ford<br><br>I recently took my 1999 Ford F150 for service at your Savannah Highway Service Department. At the time, the truck would not start properly, and I believed that the faulty part was the starter. <br><br>I was very pleased that Matt Fusco was able to work in my truck on a Saturday. It is uncommon to experience such expedient accommodation, and I was greatly impressed. <br><br>I received my truck back Saturday afternoon, having received a new starter and a service bill of $452.61 I enjoyed a brief lunch, and then drove to the Citadel Mall to pick up my daughter and her friend. From there, however, the story is not pleasant. My truck experienced the identical failure that I had noted less than 24 hours earlier. I phoned Matt from the mall parking lot and was advised that no towing service was available. Further, I was advised to arrange for towing on my own, at my expense, and that reimbursement for the towing would be considered but not assured. After several hours, I managed to start the truck again and left the vehicle at your service department for repairs on Monday. <br><br>My truck was returned to me on Monday in satisfactory condition, this time having had its solenoid replaced. While this service was performed at no additional charge, your invoice confirms that the cost of solenoid replacement is less than $100. <br><br>In researching this matter, I have learned from other auto service professionals in this area that the manner in which the problem was addressed is unsatisfactory. My general understanding is that the sequence of events for determining necessary repairs should have begun at the battery terminal, proceeded to the solenoid, and ended with the starter. <br><br>It would appear that your technician elected the most costly option of replacing the starter rather than proceeding in an orderly fashion, which would have, in this case, been less costly to your customer. Such a practice forces me to seek future service elsewhere, as I now have little confidence in the integrity of your department. <br><br>I recognize that the replacement of larger parts allows the dealer to recycle engine components. My instructions were to return all parts. Despite my request, no parts were returned, nor was I allowed to inspect the old starter. Not only did this happen with the starter itself, but also with the replaced solenoid which is not subject to recycling or reconditioning. <br><br>In light of the circumstances described above, I would appreciate receiving a credit to my credit card for the difference in the cost of replacing the solenoid and starter. Should you have further questions or wish to discuss this matter, please call me at xxx-xxxx.<br>