Used Cars for Sale at Parsons Ford Lincoln in Martinsburg, WV

Melvin Ford Mrs.

Jul 2, 2016

I love Kent Parsons it's the only place I get my cars and you get great service every time and I go to the same salesman everytime so keep up the good work.

Judy Lanham

Jun 27, 2016

Service was friendly and prompt. We were told it would take about an hour and it was probably a little bit less than that. My husband has medical issues and has to come with me when I come for service so I was very pleased that we were able to get in and out quickly.

Michele Dorsey

Jun 22, 2016

I brought my Escape in for an oil change and inspection. I was waited upon immediately by friendly staff and the service was accomplished in a timely manner. I felt the cost was fair and the cashier who waited on me was very personable and friendly. All in all a very good experience.

Patrick Smith

Jun 22, 2016

As always customer rep was always helpful enjoy bring cars in for repairs/servicing.

Donya Sanbower

Jun 13, 2016

Best crew around!!! I love you guys, you always take very good care of your customers...

Barbara Keaton

Jun 10, 2016

Service was oil change and tire rotation. Staff is always very professional and polite!

Patricia Hanna

Jun 10, 2016

Great customer service. Very excellent job.mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Ronald Cosner

Jun 7, 2016

We couldn't be happier with our experience at Parsons. We were treated with respect and the work was done quickly and on time.

Charles Conley

Jun 4, 2016

This is a well run and professional service department. They an excellent job of keeping their customers informed about ongoing service issues.

Frances Leach

May 31, 2016

I brought my Ford in for a problem with a slight vibration and nothing was found wrong so i can go on my vacation with no worries thanks

Randy Mullinix

May 21, 2016

Always a good experience, although when I called initially there was no one available in the service dept. so someone was supposed to call me back and they never did, so I had to call again to make appointment. Other than that good job.

Paul Smith

May 13, 2016

We have had our 2010 Ford Fusion SEL since it was new. It has always been good to us, so we in turn are good to it. With just over 90,000 on the odometer, routine service and maintenance is very important.The service work that was done on our car was exemplary and the staff was very professional and helpful. There communication was great as well. Everything we requested was done beyond our expectations.Not only will they perform ALL our service work, but we will buy our next Ford from their dealership. Thank you... Paul S.

Robert Frankenberry

May 11, 2016

Fast service and efficient service. Very friendly and helpful staff.

Jim Walker

May 5, 2016

Sean made certain that everything, including a loaner, was ready for me at 0700 hrs. Very smooth operation. The maintenance team checked everything for the 100,000 mile check-up and "fixed the A/C" with just a shot of coolant!

Andrea Russell

May 4, 2016

All employees in service dept care about the customer and it shows through their attention to detail, listening to the customers concerns, and addressing the issue in a timely manner. I love taking my truck to parsons because not only do I know I am getting the best service for my truck but I am also getting the best customer service.

Jeffrey Miller

Apr 23, 2016

Dave Wilt was very nice and extremely personable as was Ryan Byrd. It was a great car buying experience.

Arnold Taynton

Apr 22, 2016

Efficient service, well done, on time, helpful and courteous staff.

Rosemarie Gillen

Apr 18, 2016

excellent service dept. Everything was good. Wait was not that long,

Lance Mayfield

Apr 13, 2016

We purchased our Lincoln Navigator at Kent Parson's Ford and have always gotten it serviced there. They are very conscientious about customer safety and customer satisfaction. I appreciate their loyalty to their customers, and will buy a vehicle there again when I am in the market.

Susan Clark

Apr 11, 2016

not much to say really. It took longer than I thought .

Marilyn Tucker

Mar 21, 2016

Ford Fusion, service was excellent, fast and efficient. Staff is always courteous.

William Cornett

Mar 21, 2016

Great Job. Thanks to all at Parsons Ford. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Matthew Ridgeway

Mar 21, 2016

Overall, my experience there has been very good. I have purchased two cars there iin the last 4 years. The staff is friendly and accommodating, and the value for service is excellent. I pay $40 every 5000 miles for oil change and tire rotation. It definitely extends life of the car and the tires. I travel 52,000 miles a year in my vehicle for business, and the reliability of that vehicle is very important. Parsons Ford provides a nice blend of high quality service and value that is hard to find in this day and age.

Amanda Silver

Feb 21, 2016

I brought my Taurus in for a maintenance check-up & to get the oil changed. Everything seemed to go smoothly & didn't have to wait very long. The people I talked to were very polite & helpful. The only thing that happened was the guy who worked on it forgot to put the sticker on my windshield for the next time, but that was just an oversight & it was corrected right away. Great job!

Brandi Parsons

Feb 1, 2016

Very fast and friendly service, quick and easy in and out process

Elvera Ardis

Jan 26, 2016

Stayed on appointment schedule. Friendly,courteous, proficient service. Pleasant experience.

Whitney Sencindiver

Jan 24, 2016

GReat service. Would recommend them to all my friends and family

Anthony Digioia

Jan 21, 2016

The service was excellent. The right part was ordered and delivered when expected. It was installed professionally. Thanks.Tony DiGioia

Lowell Witz

Jan 18, 2016

Service:Done on time as always. Ready and able to answer any questions with additional advice if needed.

Shannon Mick

Jan 17, 2016

Our experience at Kia was a great one. We have bought a 2011 Nissan Altima and a 2016 Kia Sorrento from Parsons Kia and they will be getting our business for as long as we are buying cars.

Gregory Betts

Jan 15, 2016

Staff was professional very helpful and fast. Top notch service on my 2015 Mkz. Can't wait to purchase another one.

Kary Wohlrab

Jan 14, 2016

My only issue was my oil service light was never reset. Still tells me my oil needs changing

Peter Cribbie

Jan 14, 2016

They lent me car for half hour. I need get something from the house

Frederick Kohr

Dec 24, 2015

Friendly staff. Service performed in a timely manner. Very good work.

David Strider

Dec 21, 2015

I contacted the service department regarding a heater issue with my 2015 Fusion Energi. The problem was addressed and corrected in a minimum amount of time. Excellent service.

Barbara Keaton

Dec 16, 2015

Take my Ford Fusion to Kent Parsons for all of my scheduled maintenance! Just brought 4 new tires for my car! They are always very helpful and friendly!

Gary Johnson

Dec 8, 2015

The service was outstanding. No complaints, Service Managers, and Mechanic were professional, anddid an outstanding job. Thanks to everyone.

Douglas Diamond

Nov 30, 2015

Todd Taylor, Ryan Byrd and the owner Fred Parsons are a testament to professionalism and quality customer service. They are the standard by which all dealerships and transactions should be measured.A job extremely well done!!!

M. Landolt

Nov 30, 2015

Work was done as requested in a quick and professional fashion

Nicholas Sirico

Nov 27, 2015

I am very happy with the work that was done on the car My servie writter Kevin and the Mech who work on the car which is Garry and also Scott and one of the best Mech i have seen in a long time. Make shure you do not lose them.

Evelyn Bravo

Nov 27, 2015

The personnel has been very helpful and the service is excellent except for the fact that every time I go for an oil and filter change they forget to reset the clock for the next service.

Patrick Smith

Nov 26, 2015

Always outstanding service, would recommend you to every one I know.Thanks for your service dept.

Andrea Minke

Nov 19, 2015

The service performed on my vehicle was done accurately and within a reasonable time period.

Derwood Kinna

Nov 17, 2015

Service was very good and on time, service let me know the status of my car and that means a lot, tx

William Majors

Nov 13, 2015

I was in and out in no time at all. Staff is always helpful.

Brad Chaney

Nov 9, 2015

Service was quick. Had car back same day. Couldn't be happier

Valued Customer D.m. Bowman Inc

Nov 6, 2015

It was professional and executed in a timely manner.

Lee Gemmill

Nov 5, 2015

It was a weekend and the young man squeezed me in I hade been in prior complaining about the headlights on my 2014 edge it seams that my model is listed as having HID headlights and it doesn't it has halogen bulb which Phillips no longer makes nor do they or any other major manufactures make a replacement finally found a company Putco that made a compatible bulb when I tried to change it I dropped the twist off housing cover, it fell to the bottom and wedged up behind the radiator the mechanic could not find it so we assumed it had fallen out on the way over. Your mechanics switched out the bulbs on the way home I was looking at the road no sign of the thing. When I got home I crawled under the car with a flashlight and could finally see where it was at. I had to pop one of the plastic rivets loose to get a long screwdriver up in there to get it loose and finely within reach believe me I can easily see why the mechanic could not see it. As a result we had ordered the part to replace it but after I got it out I called back in and canceled the part so there should be a credit in my name for around $33.00 not a problem because I will be back in for service at the end of the month but we will need to replace the plastic rivet. I have been dealing with your service department on and off for quite a few years never a complaint and to be honest that is the reason I bought the car from you.

Kenneth Cooper

Oct 25, 2015

When I bought the MKZ, I also bought the additional coverage to take care of things like door dings. Within a few months of buying my car, someone banged a door. The dealership fixed it like new. The damage is completely gone. I'm very grateful.

Gary Harmison

Oct 24, 2015

Purchased a 2015 Ford F150. After negotiations the sell went quite smoothly.

Kathy Bennett

Oct 21, 2015

All service was performed in a timely fashion and addressed several areas of need: 125.000 mile check-up and diagnostic performance and service to address some issues with the brakes. All information was shared at the onset of the service, calls were made to our home, and all areas of service were reviewed at pick-up. Mr. Dave Milburn, Service Manager, was extremely helpful and forthright. Kent Parsons Ford Service Department is an excellent, efficient and proficient part of the business. I am HIGHLY satisfied with the service my vehicle receives and I am very appreciative of the totally professional way all folks in the Service Dept. exhibit. They are first-rate!!!

Bonnie King

Oct 17, 2015

Always good service, I keep returning fro service when needed or if I have aproblem

Barbara Frankenberry

Oct 12, 2015

Took a little longer than anticipated but car seems to run fine.

Anthony Digioia

Oct 5, 2015

Service was excellent, professional and timely. Thanks again.

Rebecca Ramsey

Oct 1, 2015

Warranty parts ordered and next appt. to be within three weeks. Oil change rescheduled. Wait time was reasonable in one hour or so.

Karen Calhoun

Sep 27, 2015

Service was great. Needed a car and it was available and I did not have to wait.

Rosemarie Gillen

Sep 26, 2015

The service was good. Nice people. The waiting room could use a make over otherwise great!

Steven Sosson

Sep 25, 2015

You did excellent as always. In addition to your dales staff, people like Howie, Kevin and Shawn make the customer feel valued and appreciated. Well done.

Joseph Snell

Sep 23, 2015

I have been a customer at parson ford since 1965. AS always excellent service and a friendly staff.

Margaret Ann Fearnow

Sep 22, 2015

The service was great but the problem is with Ford Motor Co. By using a dry clutch in your automatic transmission instead of the German made version of a wet clutch has let me to believe I will not buy another Ford product, unless they fix this. Extending the warranty is not the fix. I have to drive this vehicle not knowing if this vehicle is going to get me were I am going or pulling out into traffic if I will make it. You never know when this going to not take off from a stop. NOT HAPPY

Works with hand tools

Sep 21, 2015

Venicle in for service: I am always greeted kindly by Parsons, service dept and sales dept when I visit, any special interest I may have they take seriously and act accordingly.

Francis Leach

Sep 21, 2015

I had the works done on my ford escape and everything was done to my satisfaction thanks to all the staff who help very friendly people .

Nicole Dawn Palmer

Sep 18, 2015

My experience was fantastic. Dave Wilt was an awesome salesman and I'd love to work with him again in the future.

Bonnie Sue Edwards

Sep 17, 2015

I can see thru the windshield ... great wash job :)

Geraldine Scott

Sep 11, 2015

Staff was extremely professional. The comfort arrangement in the waiting room was very nice. My car was returned clean, no greasy spots from the service people. thanks

M. Wallace

Sep 11, 2015

The price was fair, the transaction was painless with no pressure whatsoever. Woody and Ryan were great to work with and I would recommend Parsons Ford.

Valued Customer Krm Associates Inc

Sep 11, 2015

Staff and Service were excellent providing information, pricing and delivery..

Matt Gonciarz

Sep 8, 2015

Service excellent. Customer reps friendly and keep you aware of all issues.

Nancy Moore

Sep 8, 2015

Everything went very well, It was a good experience, Woody did a fine job..

Terry Cash

Sep 8, 2015

We were down both our family vehicles, if it wasn't for Brett Wright who picked us up, and handled our loan we would have been lost. The staff was very helpful and we enjoy our 2015 Ford Focus very much.

Donald Schubel

Sep 7, 2015

Service was excellent. Reps could not have done a better job.

Jeffrey Bloom

Sep 4, 2015

Ran into a issue with factory installed wheel locks service dept. dealt with in a good way.

Robert Lilienthal

Sep 4, 2015

I always get great service at your dealership. That goes for both, the Service Dept. as well as the Sales Dept.

Crystal Mason

Sep 1, 2015

The service staff is always nice and pleasant to work with

Leo Matthews

Aug 28, 2015

Though it was only a state inspection, the tech showed me exactly what he found and what should be fixed

George Nichols

Aug 27, 2015

We have a 2008 Ford Edge, which has received all of it's service from Kent Parsons we have always been very pleased with the service received. The staff are wonderful.

Andrea Russell

Aug 26, 2015

As usual, the customer service at this dealership was excellent. Most people don't look forward to taking their vehicle in for service at dealerships, but this dealership proves different from any other I've been to. I have been taking my vehicles to this dealership for 8+ years, and every time the staff are friendly, timely, helpful, and customer oriented.

James Fisher

Aug 24, 2015

Service was done well, appointment on time, had a loaner available. Friendly, courteous staff, price was better than a local independent shop. I'll be back next time.

Donya Sanbower

Aug 24, 2015

Love the staff & service they provide to me everytime I am there.Thanks so much!Donya Sanbower

Cynthia Tucker

Aug 22, 2015

I purchased my MKZ, 2014, last September. I was having recall problems resolved and an oil change. I did receive a loaner for the time my car was being serviced. It required several (3) more hours than what I was told (2) and did not receive a call explaining this. So, I showed up at the dealership and had to wait another 2 hours. I requested the free car wash with Lincoln service. A terrible job was done, leaving nose prints from my dogs on the back inside windows. Understandably, the were in a hurry because of my wait, but 10 minutes more would have given much better results.I overheard a salesperson telling a perspective buyer how at Kent Parsons they will be pampered. I have yet to see this kind of treatment. I feel I get average and expected treatment, but certainly not pampered, unless a bottle of water or coffee fills this expectation.

Helen Slack

Aug 19, 2015

I am overall happy with your service. My only hesitation is that I think due to size your ability to service as timely and quickly as larger dealers is less certain. I was able to know with others dealers I could get in and out very quickly I cannot count on this with Parsons. I still want to use your dealership to service my Fords.

Patricia Clohan

Aug 17, 2015

I arrived at the dealership with some very specific wants in mind [F-150 truck, 4X4, non-metallic paint [but not white or black either], extended cab [but not crew cab], and loaded with a fair level of amenities. I quickly found that the only paint that Ford offers that would meet my wants is the Race Red color. At first the dealer tried to show me nice trucks in the metallic red - but that was a no-go for me, and at that point they worked very hard to find me the truck that met my wants.All of the staff at the dealership from the salesperson to the managers and including the closing/financial person were all very courteous and helpful.

Nancy Hatcher

Aug 12, 2015

Traded in my 2013 escape for a 2015 escape...took advantage of 0% financing and rebate...got a fair deal and salesman and rest of the staff were great...was in and out in less than 2hrs.....

Douglas Diamond

Aug 10, 2015

The management and staff are a true asset to our community. The work they do in the time they do and and for the money, it's all good!

Matthew Jones

Aug 6, 2015

Everything with setting up the appointment and getting the faulty exhaust repaced went well. I was disappointed that there were no loaner vehicles available to use. That might it cost me work hours for an issue I should t have had to deal with.

David Strider

Aug 6, 2015

You did what you said you would do in the time frame promised. This was a factory recall item on my Fusion. I have no complaints.

James Wright

Aug 6, 2015

The 2013 Mustang we had purchased required replacements for the front plastic cowl that is below the windshield and the sun had also damaged the area just above the mustang emblem in the trunk. Ford honored its warranty and did both. The service at Parsons was great allowing us to drop off the car and pick it up the same day. I was called as soon as it was ready so that planning a time to get it was easy. My only negative would be that the car was not cleaned on the outside so we had to wash it as soon as we got it.

Jennifer Hill

Aug 3, 2015

Wonderful experience every time I walk in! Friendly, welcoming people!

Mike Milihram

Aug 3, 2015

Had car inspected... Short wait time & excellent service. Still a little warm in waiting room

David Stedman

Aug 3, 2015

Service staff always courteous and helpful. Cashier is a delight

Shelley Mullinix

Jul 31, 2015

I took my 2014 Taurus for a 22,000 mile checkup. The service dept. was very friendly and answered all my questions. My car was finished earlier than I expected.

Sam Billmyer

Jul 29, 2015

I always receive excellent service at Parson's Ford. I feel like the staff works as a team to provide this service and that their goal is to have me leave their shop confident that my vehicle has been properly serviced or repaired. If I were not completely satisfied with Parson's Ford Service Dept. I could not rate them as I have above and would not purchase or have another vehicle serviced there. My most recent experience occurred July 11th. The alternator and battery went out on my 2003 Ford Explorer. I had it hauled to Parson's Ford on that Saturday and advised them I needed it back before the following Saturday for a planned vacation trip. They had the Explorer repaired, serviced and ready for pickup on Monday July 13th allowing me plenty of time to pack the Explorer for our trip.

Richard Fiscel

Jul 28, 2015

Excellent professional efficient staff. Worth every penny they are paid, .

Shelley Hamilton

Jul 27, 2015

My car was serviced at the time I had scheduled and was completed timely. I appreciate this because my time is valuable also!

Dennis Angel

Jul 27, 2015

Friendly, professional service I can depend on. They do it right the first time.

William Granruth

Jul 23, 2015

I'm very happy with the Mustang convertible. Woody Scarborough gave me a good deal which I was happy with. One flaw was that the trunk does not lock. I got to take the auto in Tuesday morning and have the Service Dept. look at it, if they fix it to lock I'll be a happy person with the sale and the Service Dept. The auto is a beautiful machine to drive and look at. I already got many of compliments on the looks of the Mustang. I also told them where I got it. I'm very pleased that I bought it.

Nelda Younker

Jul 22, 2015

excellent excellent excellent, would not go anywhere else for any kind of service on our Ford Vehicle.

Brenda Mikus

Jul 21, 2015

2008 Jeep Compass. Service was great. Staff was excellent.

Jeremiah Miller

Jul 14, 2015

Awesome experience sales team. Steve was amazing...not pushy to make a sale. Answered all of our questions and patiently worked with us to get us a vehicle that my family love very much! Thanks Steve, Ryan and the entire team of awesome people you have over there!

Paula Miller

Jul 13, 2015

Great...I always get well cared for! Service at it's best at Parsons Ford!

Nancy Hatcher

Jul 11, 2015

Started on time and finished promptly... Everyone was friendly and polite..

Shawn Patrick Mccoy

Jul 9, 2015

I arrive for my oil change and my vehicle was serviced and ready to go in a very short time.

Charles Conley

Jul 8, 2015

They do a great job every time! The staff is good and they are very good about keeping one informed about the progress of the servive job.

Cathy Wentzel

Jul 7, 2015

Service is always excellent. I trust your service advisors to tell me the truth and do the right thing. I especially feel that Howie is the best.

Herb Dehoff

Jul 7, 2015

I bought a 2006 Mustang new in Maryland in 2006. This is not a daily driver so it tends to sit for periods of up to a month. There has been an ongoing problem with the battery going dead since new. Had it checked under warranty a couple times at a Maryland dealer and the problem has always been diagnosed as a faulty battery. After 3 batteries in 8 years I'm pleased that Parson's finally found the problem. It's something electronic that causes excessive drain on the battery. I appreciate Parson's going the extra mile on solving this problem and ordering the part for me. Hopefully I'll have trouble free cruising from now on.

Theresa Webster

Jul 6, 2015

I purchased a 2015 ford Escape, ( I love it} The service was great, The staff, keeps me coming back, they are some awesome people, they make you feel like your family, they have answered every question I have ask. I always ask for woody, he has been so great, I recommend family and friends to parson ford. I wouldn't go anywhere else.

Hallie

Jul 4, 2015

2015 Ford Escape. Good service. I already knew what I wanted from doing my own research online and at another dealership. The salesman didn't really go over any of the functions on the vehicle.

Willa Gainer

Jul 3, 2015

Parsons Ford Service Dept. in Martinsburg was very helpful. Some suggestions- a remote that can change TV stations, easily assessable restrooms and a water cooler.

Theresa Highlands

Jul 1, 2015

I always trust the mechanics at Parson Ford in WV. Even when they tell me I need something done to my car.

William Kronk

Jun 29, 2015

The service was the same as it usually is. I am no longer amazed at the service department. I have come to expect almost immediate service by everyone in the department and that is what we get. I've been told that no one is perfect but this place is as perfect as they can get. This is one of the many reasons that we keep buying our vehicles here and why we use only this service department. They might not be perfect but it is as close as anyone can get. Can you tell I really depend on this place?

Gene Miller

Jun 22, 2015

walk in, explained a bad situation and they got me out of it and placed me in a new Ford truck.

350Z

Jun 21, 2015

These folks were a pleasure to do business with. I was a little apprehensive about buying a car over 500 miles away, but it was a very positive experience. My car inspection service discovered a problem with a power window which they have promised to take care of. Highly recommended.

Michele Frances Dorsey

Jun 18, 2015

I brought in my 2011 Escape for an oil change and inspection. I was immediately greeted when I walked in, taken care of right away and staff was very helpful. I felt the service was completed in a timely fashion.

David Henry

Jun 17, 2015

I bought a 2015 Taurus, The sales manager did a great job locating the car at a great price.

Michelle Kendrick

Jun 16, 2015

I am very happy with my Ford Focus. Gary was a great help in everything. I will be back for my next car in 5-6 years. Thanks for everything you did for me Gary.

Mike

Jun 14, 2015

The service department folks are great. I had to reschedule from a week earlier, and then add an oil change and tire rotation the day before the service date.I will definitely be using Parsons in the future for service, and will be meeting with my new-car salesperson this coming weekend to look for a new car for my daughter.

Valued Customer Cox Insurance Services Llc

Jun 1, 2015

2015 Ford F150 Lariat; the service was excellent and the staff was very helpful. It was our most pleasurable auto purchasing experience ever!

Charles Conley

Jun 1, 2015

Staff was friendly and helpful.The turn around time was also quick. Parsons Ford is a well run dealership. I just wish Ford would bring their diesel cars to the U.S. They are missing a big opportunity here. Besides, it is tiresome hearing all those VW and Chevrolet Cruz people brag about their mileage and low engine maintenance.

William Bartles

Jun 1, 2015

We purchased a 2015 Ford Fusion. Our salesman was Wood S. and couldn't have asked for better service. This purchase is the 5th vehicle that we have purchased from Woody, and he always gives us the best possible service and deal. The new finance manager, Jessica was also pleasant to work with and made signing all the paper not so cumbersome.

Mary Kearns

May 29, 2015

2012 Ford Escape Service is always good. staff polite. Never have to wait long to get our regular routine oil service completed.

Margaret Tidwell Knowles

May 29, 2015

I was in on Saturday. The staff was polite and nice. The work was done quickly.

Gloria Winn

May 28, 2015

I was afraid to drive my 2011 MKZ Hybrid when it lost power and was difficult to steer. The dealership took in the car immediately and provided a loaner car. They repaired my Lincoln quickly. I returned the following month for a state inspection, which was handled efficiently.

Courtney

May 26, 2015

We had an amazing experience at Kent Parsons Ford. From the moment we walked into the dealership we felt welcomed and not pushed or overwhelmed. Brett Wright put us in a 2015 Ford Fusion upon our request and worked hard to get us everything we wanted. We had been dealing with a lease and needed to trade in our current vehicle, we knew it would be a difficult process but it was handled professionally and with ease by both Brett and his manager. After receiving a quote on the Fusion my husband and I left to discuss and returned 20 minutes before the dealership was expected to close. Both Brett and his manager were quick and efficient and had us in our brand new Fusion within an hour and a half and they were able to get our payments down without us even asking! We were floored and so thankful!! Thank you both so incredibly much for all of your help you were both so wonderful and my husband and I will look to Brett in the future when we decide another vehicle is needed!!

Valued Customer Runneymeade Elizabeth Lefevre

May 25, 2015

I purchased a 2014 F150 STX. I absolutely love my new truck!!! Brett Wright and Dave Milburn were extremely helpful and made my experience the very best. This is the first new vehicle I have owned and they made the decision to purchase a Ford truck very easy.

Matthew Jones

May 25, 2015

Ford Fusion.The salesman was informative and helped me find the lowest possible interest rate.

Jay Zuspan

May 22, 2015

The sales team at Parson's Ford have been second to none every time i buy a vehicle there. This is my third from them and every time they meet or exceed my expectations and are very efficient with the transfers. My six year old daughter was with me and the other sales team chatted with her and made it fun for her as well! everyone is smiling when you go in there showing that they like their job and stand behind the Ford team and that says a lot. Thanks guys (and Gals) for making my buying experience fun and easy!

Anthony Vincent Digioia

May 22, 2015

Your staff was very professional and efficient. Thank you very much.

Jennifer Hill

May 21, 2015

I knew I needed to purchase a new vehicle that was more practical than my Mustang GT convertible, but it was very difficult to part with. The staff at Kent Parsons Ford made the experience very comfortable and easy for me to transition from my sports car to a brand new 2015 Ford Fusion. It was a very bittersweet experience, but I wouldn't have wanted it to take place anywhere else, or with anyone other than Dave Wilt at Kent Parsons Ford!! I will most certainly use them again in the future, and recommend them to anyone in the market for a new car!

Earl Neville

May 19, 2015

Sales represtative Woody did an excellent job working hard to get me into my new used truck. I had an expectation when I drove onto the lot and Woody did everything that he could to get me into the truck that I wanted. I would highly recomend everybody that want a new vehicle to talk to Woody at Parsons Ford and Lincoln.

Paula Ann Latham

May 18, 2015

It was a great experience MR.Brett and the whole sales team were wonderful. It was one of the easiest vehicle buying experience that My husband and I have ever done. Will recommend this dealership to my friends and family.

James Fisher

May 12, 2015

Just a quick oil change visit, in and out quickly with no problems. Cost was about the same as the quick change places. Some dealerships do a wash with service visits, that would be nice.

David L. Corey, Sr.

May 9, 2015

I have purchased multiple vehicles from your dealership, all without problems. Your personal are very helpful and willing to please if at all possible. Your service department is tops and I now have all three of my vehicles serviced and repaired at your facility. The service personal are great and always take extra time to make sure my concerns are taken care of.

Francis Leach

May 6, 2015

I came for the"Works" service and was taking very good care of by your team.this was my 2nd visit since moving form virginia 1 year ago.thanks

Karen Sutherland

May 6, 2015

I had an oil change and state inspection. I dropped it off before work and it was ready when I picked it up after work. The staff is always very helpful and friendly.

Richard Rugg

May 4, 2015

Since I purchased my 2012 MKZ new I have taken to Kent Parsons for service. My car is always taken at the scheduled time, the service personnel are helpful, friendly, and well, just great. Keep up the great work.

Bobby Mccormick

May 1, 2015

Recently called service department( May 27 am) to get an appointment to bring in my car for a state inspection.The person that answered the phone call, hung up or pushed the wrong button.I called again same person answered, I still did not talk to the service department.I was informed that I should leave my name and they would call me.I think this is a very unprofessional way to handle appointments. Either you have someone make an appointment when a customer calls, or you do not. If I am on the way to work I may miss the call.However, I got the car inspected and it was promptly done. I did not have to wait for an answer, can you do it or not. For most of the time I have had a good experience at Parsons. I was caught off guard as you were my go to people. Apparently you had your rookie team on duty.

Faye Carson

Apr 30, 2015

Your staff was very nice, professional, friendlyAll together a great group. The only complaint is, after you purchaseYour vehicle, you don't seem to get any help, if you call back for questions. Mats where missing and I called back to see if after washingThe car, maybe they forgot to place them back in, well, I got nowhereNever received an answer, was told to call back, a piece was missing from my back window, was told to call next week and see if you can bring your car in.

Rosemarie Gillen

Apr 27, 2015

Great Work! The service was good and the people were very friendly. I have been going to this same dealer for over 12 years and we are all happy.

Earl Neville

Apr 23, 2015

I drove through the lot looking for a nice used truck. A salesman approached me and asked me if he could help me. I had a strict criteria to meet because of financial reasons. The salesman did everything that he could to help me meet my criteria. I had my daughter with me and she is very shy. It didn't take long for her to warm up to the salesman because he was very friendly and professional. I highly recommend anybody who wants to buy vehicle to talk to Woody at Parsons Ford.

John Klungle

Apr 22, 2015

Service was none in a timely and professional manner.

Edward Krause

Apr 15, 2015

Staff are always top performers. Sales , service are excellent. This is "my" dealer.

Robert Frankenberry

Apr 14, 2015

The service at Kent Parsons was excellent. Ford Motor Company needs to get the parts to the dealers to ensure that recalls are corrected.

Eric Armer

Apr 13, 2015

The salesman was very respectful of our space as we tried to narrow down our search for a vehicle. The experience was relaxed and we were able to evaluate our oprions in a very relaxed atmosphere.

Donya Sanbower

Apr 13, 2015

I am very satisfied with the service I receive every time I go to your service dept. they are very friendly and helpful from check in to check out :)

Coreena Michelle Mcallister

Apr 9, 2015

Did very well !!! no issues that we can Complain about. First service on the Fusion was a very good experience for me and I will be returning. Thank You

Nicholas Joseph Sirico

Apr 9, 2015

The only thing i can say about the service i got was great. Garry Jones and Scott did a great job findind the probmem i have had for over a year. My hat off to Parsons!

James Bell

Apr 9, 2015

Purchase and after sale service has been excellent.

William Riley

Apr 8, 2015

Made a reservation on line for 100,000 mile check up and switch over to full synthetic motor oil. Service dept. was quick, courteous and very professional. Truck was completed in quick time and all is excellent.

Cynthia Louise Tucker

Apr 8, 2015

It was so nice to get my serviced car back so nice and clean. Love that benefit from Lincoln. All of the issues were addressed and explained. Great job!

James Joseph Lyons

Apr 7, 2015

We purchased a 2015 Escape. Our salesman, Brett Wright, was very helpful and easy to work with. We will be back when we are next in the market for another vehicle.

Frank Fischer

Apr 1, 2015

Purchased a 2008 Mercury Mariner from Dave Wilt - was treated fairly and politely.

Shawn Patrick Mccoy

Apr 1, 2015

I enjoyed purchasing my Ford Escape at Kent Parson's Ford very much. My salesman Dave Wilt was very pleasant and cordial to deal with. The whole process was rather quick and simple, and hassle free. All of the staff members were very pleasant and professional. I would definitely recommend purchasing a vehicle from Kent Parson's Ford to my family and friends. Thanks a lot for treating my family and I with great kindness and we are enjoying our brand new Ford Escape every day. It is comfortable and fun to drive, and rides very smooth.

Dana Martin

Mar 27, 2015

I bought not only my Lincoln MKX at Parsons, but some years earlier I purchased my used Jeep. That's why I'm a return client, your service and sales staff are outstanding. Thank you.

Mark Hull

Mar 25, 2015

I have a Lincoln Navigator and the car is absolutely amazing. We have never had any severe problems with the car. The costumer service at Kent Parsons Ford is Stellar...!!! Great service and great people!

Tom Paquelet

Mar 20, 2015

I ordered and received 7 weeks later a 2015 Mustang GT Premium Convertible. The staff was great, internet, sales and finance. All the paperwork was completed before I went for the pick-up. Lot guy drove my other car home for me and I gave him a lift back (big thank you on that). I couldn't be more pleased.

Joyce Ludwick

Mar 17, 2015

I purchased a Ford Focus. I liked taking it for a test drive, after knowing that I could adjust the driver seat. The car seems sporty and reliable. David Wilt was certainly professional and amiable, and I feel as if I got a fair deal from an honest person. The young woman who did the paper work was very knowledgeable and thorough with the explanations of all the forms.Kent Parsons Ford has a good team.Joyce Ludwick

Charles Wallace

Mar 16, 2015

i love the truck. the staff was friendly and very helpful. the financing was as i requested and very easily applied for.

Caryn Taylor

Mar 12, 2015

I purchased a 2015 Ford Taurus. My purchasing experience with Woody was great. I just started driving the car this week now that the snow and ice have disappeared. This car had a few scratches on the front windshield and it rides rough.

Tina Bumbaugh

Mar 11, 2015

We recently purchased a Ford Focus from Parsons after our future daughter-in-law purchased one. We were with her at the time and the whole staff was amazing! So, as we were in need of a car as well, we went right to the same guys who totally impressed us the first time: Brett and Ryan.They were fantastic to deal with and did not pressure us to make a decision that we were not ready for. We traveled 50 miles (twice) to get there if that gives you an idea of how impressed we were.

Ronald Stocking

Mar 11, 2015

Thanks for the regular oil change, tire rotation and multi point check up. Your maintenance upkeep gives me peace of mind.

Dawn Johnson

Mar 11, 2015

Our family purchased an f-150. Our salesman, Woody was awesome! We walked in and tails him what we were looking for and he went out of his way to make sure we got what we wanted.

Scott Rhinehart

Mar 10, 2015

When you schedule an appointment that time frame should be yours. Walk ins don't get priority over appointments . Had a 1030 appointment and didn't leave until 1230 for an oil change. My vehicle sat for over an hour before being taking into the garage. 1030 means 1030. Service needs better scheduling or prioritizing when it comes to scheduled appointment s

Hope Simon

Mar 10, 2015

Dave Wilt has been my sales person the last two times i purchased vehicles so of course I asked for him again. He is very knowledgeable and always makes my car buying experience a good one. I purchased a 2013 Ford E 350. My sales person worked with me and got me a very good deal. Everyone was great. I will continue to be a customer with Kent Parsons Ford and would definitely recommend to my friends.

Melissa Pittsnogle

Mar 3, 2015

Needed front end aligned and new tires, got in and out quick and very satisfied!

Joseph Snell

Mar 3, 2015

superior service at parsons ford. I have the utmost confidence in parsons. have been a customer since 1965

Tracy Rice

Mar 3, 2015

Ryan Byrd was excellent to deal with. I was there one hour! He made buying a care painless. He's a great asset to Parsons Ford.

Marsha Martin

Mar 3, 2015

There is no way to say it except, simply the BEST! What a fabulous team Parsons has.

JB in WV

Mar 2, 2015

Fast, friendly, dependable service. Very competitive price for a set of Goodyear tires plus a Ford rebate.

Charles Conley

Mar 2, 2015

Parsons does a great job in taking care of their customers. They know what the definition of "customer service" means.

Pamela Anne Mann

Mar 2, 2015

They were friendly and honest about the time my service would take and were spot on. I have used a lot of dealerships in the Winchester area when I had my ford and there was always a problem.. So far so good with your service folks. Plus I love my Lincoln!! I would like to see a bigger and nicer waiting area.

Roy Everett

Feb 27, 2015

it was a great and painless process. Everyone was cheerful and respected my wishes.

Taylor Blubaugh

Feb 26, 2015

I purchased a 2008 Subaru Tribeca and i have to say i was undecided where i wanted to purchase a vehicle at first. When i entered Kent Parsons and meet some of the staff i was sold at the fact i was going to purchase my vehicle there. I love my 2008 Subaru Tribeca it drives smooth and excellent in inclement weather conditions such as snow. The Subaru is a great family vehicle.

Kyle Murray

Feb 26, 2015

Excellent experience. Gary was a great low pressure salesman. I was allowed to drive my used vehicle for an entire weekend to check everything out. All paperwork was complete upon delivery allowing me to be in and out quickly. I even picked up an extra $37 in the cash machine on my way out the door!

Brad Chaney

Feb 26, 2015

Had 4 new tires put on my Taurus as well as a front end alignment. Howie was very helpful and up front about the car and services being provided.

Teresa Curtice

Feb 25, 2015

My first experience a few weeks ago left me thinking I may need to find another dealership but when I expressed my concerns they were quickly taken care of. I have purchased two vehicles from Parson in Martinsburg because the staff is friendly and not overbearing when purchasing. The service manager took care of my vehicle! I plan on using Parsons for all of my vehicle maintenance. Howey was the greatest! Thanks so much Parsons!!!!

Chrissy Cogan

Feb 25, 2015

We love this place! Local home town employees and owner. Everything about our car buying experience and service has been outstanding!

Steven Sosson

Feb 20, 2015

Service was performed properly and timely. I can not say enough positive things about the Service Department staff. Friendly, courteous and a pleasure to work with.

Gregory Mikus

Feb 18, 2015

I purchased a F150. The salesman and staff went above and beyond to provide me the best deal that I wanted.

Adrienne Steuer

Feb 18, 2015

Staff is always very helpful! "Kevin" was very helpful and even helped me get a loaner car for the day b/c I needed a vehicle.

Herb Dehoff

Feb 18, 2015

I have recommended parson's to my daughter who has a mazda. she called and asked about her upcoming routine maintenance and was told to check her owner's manual. this was over a year ago. not a great answer. she went elsewhere and has stayed with that shop.

Mike Kauffman

Feb 17, 2015

The folks in your service department are absolutely the best I have ever dealt with! I would recommend them to anyone!

Gregory Betts

Feb 17, 2015

overall purchase of the Mkz was excellent. The only thing that bothered me Mwas that the vehicle wasn't cleaned to my expectations upon delivery to me.

Gail Patterson

Feb 17, 2015

I received extremely friendly, courteous, prompt, and professional service regarding the issues I was having with my 07 Escape. They explained everything, gave me an estimate, and I was able to pick up my car the same day.

Linda Batton

Feb 17, 2015

Your dealership is Awesome keep up the great job Your sales dept and fiance is great also

Ryan Grimm

Feb 16, 2015

I had a very good experience coming to Parsons Ford. The staff were very friendly and Mr. Woody Scarborough did an excellent job at helping me to find the car I wanted. Thank you all for the great service.

Michelle Vitale

Feb 16, 2015

We received an excellent trade in amount for the vehicle we were trading. We also received an excellent interest rate even without perfect credit. All of our questions were answered by our sales representative. We traded a 2011 ford ranger for a 2015 explorer in the exact color we were interested in.

Michael Cooper

Feb 14, 2015

Oil change and rotate tires, in and out in less time than expected , staff helpful and always polite. Excellent experience.

Monica Risinger

Feb 14, 2015

Everyone is very friendly and helpful. I trust them to take care of my car..

Dwain Ray Place

Feb 13, 2015

Every effort was made to find a F150 that had all the options that I wanted. I was pleased with the vehicle that they located for me.

Jay Chambers

Feb 12, 2015

The service was as always excellent, the staff was as always very friendly and professional.

Robert Maditz

Feb 12, 2015

The service was great, but the internet service for scheduling service needs a lot of work and training. I was told that the Service Dept. doesn't schedule appointments after 4pm, therefore I drove to shop to schedule an Apt.

Terri Jordan

Feb 11, 2015

I recently had an oil change and tire rotation on my 2011 MKX with Parsons Ford & Lincoln dealership in Martinsburg,WV. I am very satisfied with the service and pleased with the wonderful job of washing my vehicle. I will recommend my friends & family to go see them when purchasing their next vehicle.Thanks again,,Job well done.

Cathy Wentzel

Feb 11, 2015

Ryan in sales and Howie and Sean in service always provide excellent service.

Edward Wayne Duncan

Feb 10, 2015

Pleasant experience ... staff helpful ...i would recommend your services

Richard Craze

Feb 10, 2015

2013 F-150 STX, excellent service, staff very polite and professional.

Michael Mccormick

Feb 10, 2015

Very professional personnel, and helpful in getting your vehicle in for servicing.

Debra Conn

Feb 10, 2015

Service was good. Very satisfied. I will continue to take my car there.

Darlean Runion

Feb 9, 2015

06 ford explorerservice was goodwould go back againeverything was finesaved my parts for me

Richard Fiscel

Feb 9, 2015

Staff were courteous, knowledgeable and informative. They work like true professionals.

Cindy Rodriguez

Feb 9, 2015

My only complaint is that my wait for an oil change was too long. I was a waiter. I had an appointment for 12pm, I checked in 10 minutes before 12 and checked out at 1:20pm.

Whitney Sencindiver

Feb 6, 2015

Recently I purchased a 2015 ford escape. It was a upgrade from my 2007 aveo with no power locks and roll up windows I didn't know what to do with myself. The service was fantastic. Brett was an amazing. Showing my father and I the Ford, and hooking up my phone and showing me different things about the car.

Steven Sosson

Feb 4, 2015

As always, the service was excellent not only in timeliness and quality but also the courteousness and helpfulness of the staff. They reflect well upon the dealership.

Alfred James Smith

Feb 4, 2015

2014 ford edge,service was made I and staff was helpful

Terry Triggs

Jan 29, 2015

Your salesman Gary Huffer is an excellent salesman. He put no pressure on us to buy the F-150. His knowledge of the rebates was also outstanding. Our experience was outstanding because of his knowledge and willingness to assist us with our purchase.

Harvey Largent

Jan 29, 2015

2013 Lincoln MKS. The service is always great. Everything done on a timely basis. Staffis always very kind and considerate in helping time pass by or if we need a car while service is being completed one is always available. Would recommend this car and dealership to anyone. It's the best one out there. Not one single complaint, EVER!

Cristi Moreland

Jan 29, 2015

The mechanic, Chris, contacted Howie Chaney, service manager, concerning safety issues on my Ford Freestyle. It has over 150,000 on it. So Howie explained what needed to be done to the car which was costly. Howie suggested trading my vehicle. He took me to Woody. Woody set me up with a 2015 Ford fusion. I respect the fact Kent Parsons has honest employees who make my experience comfortable.

Marcel Leo Cote

Jan 28, 2015

2015 F150. The staff was very helpful and seemed to be upfront and honest.

Patricia Morgan

Jan 27, 2015

Escape. No pressure. Sales Rep explained all benefits of purchase. I returned four hours later and purchased the vehicle. Finance manager restructured the contract in order for me to purchase extended warranty. All in all a very pleasant and professional business experience.

Dennis Angel

Jan 26, 2015

I continually get great service from the service department

David Ward

Jan 22, 2015

2010 F-150 Lariat Crew Cab. I made an appointment for an oil change prior to a trip i was taking. The gentleman ask for my name and i was obviously in the system as he said this is for the 2010 F-150. I said yes. He advised that the oil change was $39.95. When I picked up my truck the bill was $54 something, can't remember. I questioned this and he advised that it took more oil, plus oil prices went up. I mentioned this to the service manager when I brought it back for a problem in the differential. Not only did the manager speak with the individual he took care of the issue i was having at no cost. I purchased the truck in July 2014 and had only put 2,500 miles on it, apparently, the previous owner put the wrong fluid in the differential and it was causing a problem. The Service Manager was great...

Mike Harbin

Jan 21, 2015

Great service. New car issue. Problem located and resolved.

Benjamin Merica

Jan 20, 2015

The service as always was excellent. The people in the service area are all very helpful and friendly.the technician that serviced my truck did a great job and helped to answer questions that I had for him.

Sid Johnson

Jan 19, 2015

They found and fixed a problem I was not aware of, good job.

Robert Lilienthal

Jan 16, 2015

As always, I was very pleased with the professional treatment I received from both, Woody Scarborough and Jessica Smith. This is the fourth car I bought within the last 2 years. I appreciate your entire organization.

Doug/Bonnie

Jan 16, 2015

We had a good experience. Everyone wasinformative and helpful.

David Barker

Jan 16, 2015

Friendly fast customer service. clean and nice had wifi, waiting area had a tv coffee made waiting on the service valuable.

Gary Johnson

Jan 15, 2015

No problems with the service on my 2008 Ford Focus. The staff were great and the vehicle was in and out in minimum time.

Kathy Bennett

Jan 15, 2015

On the day my '07 Lincoln MKZ was scheduled for a routine service, the weather was not cooperating. My appointment was scheduled for around 3:00 p.m. Having another appointment scheduled in the morning, I called Kent Parsons Ford to see if by chance they may have received a cancellation (due to the weather) so that I might possibly have my car serviced earlier. My journey home from my first appointment was taking me directly past Kent Parsons Ford. After I had stated my reason for the call, the serviceman immediately told me to stop by (as I was only about 15 minutes away) and they would be happy to work me in...HAPPY to work me in! I was thrilled that I would not have to drive home and return later in the day for my originally scheduled time! The service was performed immediately and i could not have felt more welcomed and important! I have never been disappointed with the service department at Kent Parsons Ford. The folks are professional, warm, and genuinely caring. I have and will continue to recommend Kent Parsons Ford to my friends and family and I thank everyone in the service department for their loyal service!

Valued Customer M Washington Dba Groves Cleani

Jan 15, 2015

sTAFF was friendly, accomadating, and very helpful.

Randall Wadsworth

Jan 14, 2015

I got a very fair trade in value for my used car. The negotiation on the C-Max went very smoothly. Ford vehicles are the best there is in 2015. Fred, Ryan, Woody, and the lady in finance, whose name escapes me, were all wonderful. The buying experience was as smooth, friendly, and as easy it gets. Thank you!!

Dale Comstock

Jan 12, 2015

Always a pleasure to deal with you folks. I can't change my own oil for the price you do. Great job.

Howard Chaney

Jan 12, 2015

SERVICE DEPT WAS GREAT - BEST IN THE 4 STATE BY FAR !!

Wilson White

Jan 12, 2015

Howie and Kevin were terrific- they are the best. Give them a raise. Kent Parsons service is the reason I have always purchased every car I have ever owned from Parsons. I have been a 100% Ford customer for over 50 years.

Walter Pellish

Jan 7, 2015

Great staff, excellent service. Keep up the good work.

James Norris

Jan 5, 2015

Steven Crites was great and very helpful with our car buying experience. Kept us occupied while the process was happening and was friendly. Made you at ease with the stress of buying a car. Also finance was very helpful and courteous. Would recommend this dealership to anyone.

Richard Adinolfi

Jan 5, 2015

Purchased a 2010 Ford Fusion and the service from Ryan Bird was excellent. We have bought 3 vehicles from Ryan and will continue as long as I feel he is concerned with our needs.

Sharon Ott

Jan 4, 2015

Everyone was very friendly and helpful. The whole process was moved along as quick as possible and we were made to feel very comfortable while waiting. We are enjoying our slightly used F-150 very much. We love it!

William Wilson

Jan 3, 2015

Easy in-out appointment, staff is always friendly and attentive. Thanks.

Lance Mayfield

Jan 2, 2015

Took our 2005 Lincoln Navigator in for an oil change and battery check. Got an appointment the very same day, and the staff could not be friendlier. I love going to Parson's because they are honest and trustworthy-something that is hard to find anymore! Only place this truck has been since it was purchased from Parson's and I will ALWAYS go there for my automobile needs.

Gerald Craker

Jan 1, 2015

It was a great experiencing buying yet another car from Parsons Ford. Their staff are all friendly and helpful.

Jackson Garrett

Jan 1, 2015

On Christmas eve you got me out with in a hour an I thank youThere was a factory call back on my car

Joshua Wilcox

Jan 1, 2015

brought my ford in for a trans issue . the car was looked at in a timely manner . this is a know problem and the parts are on back order .i count this against ford not the dealership itsd self

Valued Customer

Dec 31, 2014

Great price, great sales and great truck. No games- just honest sales.

Brad Chaney

Dec 31, 2014

Car was very well taken care of. Howie Chaney did an excellent job

Richard Lee Melby

Dec 31, 2014

Always has been a personalized visit with your service team!

Josie Mable Engle

Dec 31, 2014

Good, I got a phone call on my cell that said my car was due for service, this was "after" it was serviced. So I guess some wires are crossed.

John Rohan

Dec 30, 2014

If I had a problem I would not go to the dealer for service. Please do not send anymore of these survey's.

Tami Medler

Dec 30, 2014

For us fosus fine yes my option they charge to much for oil changes and charge extra for window shield washer that should all be included in one price know other place around does that and there oil changes are better prices I go there because that where I bought my car I should get better deals there.

John Lauer

Dec 30, 2014

The staff we dealt with were very professional. Woody was an excellent salesman and Gentleman.

Mary Sinclair

Dec 29, 2014

I have a 2000 Ford zx2 escort they are always nice and take the time to explain everything.

Gaylon Ambush

Dec 29, 2014

My experience was good. I will be coming back in the future to have my vehicle serviced.

Rodger & Susan Cottrell

Dec 29, 2014

We bought a 2015 Explorer, Limited, 12/26/14 and our experience was hassle free! Everyone was very friendly! Dave Wilt was awesome, we loved him! He's a super nice guy! We felt we got a great, fair deal! Plus, we arrived around lunch time and left around 430 in our new Explorer! That's service! Thanks!!!

Dwain Ray Place

Dec 25, 2014

Bought a 2014 Ford Lariat F150. Dave Wilt went "above and beyond" toensure our satisfaction. He was helpful in all matters.

Margaret Bozanic

Dec 25, 2014

The service call was to do "The Works" and install a new battery. Everyone involved was helpful and cheerful.

Mike Kauffman

Dec 24, 2014

I have with various service departments that include; Ford(Massey) Chevrolet(Koons), Volkswagen(Sharrett), Mercedes Benz(of Hagerstown), Honda(Miller), and Isuzu(Hagerstown). Without a doubt the service department at Parson Ford is the best of them all, knowledgeable, efficient, affordable and, most of all helpful and accommodating. Parsons Ford is the Best... Merry Christmas and Happy New Year!!

Laura

Dec 21, 2014

Staff is always helpful. However, I have left messages but my calls were not returned.

Melissa Joan Payne

Dec 20, 2014

Oil change was performed on time. Very easy to schedule maintenance.

Stephen Workings

Dec 19, 2014

This is our second purchase from Kent Parsons Ford. Salesman Woody is the greatest! I've already told him we'll be back again.

Jennifer Kate Mcguire

Dec 19, 2014

All of the staff was very helpful and made this the BEST car buying experience I've ever had! I'm very happy with my Sentra and have already started to share my experience with my friends and family. Thank you, Parsons!

Andrea Russell

Dec 18, 2014

Service Department staff are always friendly, knowledgeable, and timely.

Sarah Shaffer

Dec 16, 2014

To whom it may concern: Earlier today I wrote a bad review, and may have been a bit harsh. Richard the credit manager called me to discuss my bad experience. The 2014 Ford Taurus was the third car purchased from Parsons this year, and Richard assisted in all three purchases. The first two purchases were very smooth, and Richard was amazing, bent over backwards for us. The last purchase with was the Taurus, and I felt that I was mislead, and after multiple discussions with Richard on the price, I felt irritated. However with talking with Richard tonight, we both would have to admit there were misunderstandings on both sides. I'm touched that he would take the time to call me to see why I was unhappy, as a customer, you don't get that very often, once you buy something, and leave its all done. However with Richard it was different, he took the time to call me, listen and explain. He apologized, which was very nice to hear. I do value Richard as a person, and he is very customer service oriented, him calling me tonight proved that, I believe since we both were not on the same page at the moment I bought my car, it lead to me being anxious and unhappy. After talking with Richard, I see his side, and he sees mine. At the end of day, we are in understanding of what happened, and I felt it only necessary to send this 2nd survey, I had no other issues with Parson, and will continue to bring our vehicles for oil changes and service, I believe I wrote the review because I angry, and with Richard talking to me tonight and caring that I was unhappy, and treating me like a person, I feel more at ease. Thank you Richard! And I do love my car!

Karen Calhoun

Dec 15, 2014

Gary rocks according to my son. He was very understanding and very patience with this excited 19 year old.

Charlotte Trundle

Dec 13, 2014

All phases were vey good, especially the sales person

Jim Walker

Dec 13, 2014

Great, as always! On time, on target.Nothing more to say but this goofy box requires 50 characters!!!

Shelley Mullinix

Dec 11, 2014

I can't say enough about Kent Parsons Ford, and Gary Huffer in particular. He made the purchase of my 2014 Taurus so easy! I will definitely recommend others.

Larry Taylor

Nov 27, 2014

I like the vehichal but I think you could have done a little better on the price of the vehical.

David Milburn

Nov 25, 2014

Best place to buy.outstanding attention from sales dept.

Michael Bolyard

Nov 25, 2014

Woody was awesome!The entire dealership staff was more than helpful and. Accomodating

Roseann Eells

Nov 25, 2014

Service was great! People were friendly and helpful!! I will definitely return :)

David Strider

Nov 24, 2014

I purchased a 2015 Fusion Energi vehicle. I can honestly say that I have never had such a hassle free, pleasant, and professional buying experience. The salesperson was professional, knowledgeable, friendly and accessible. My experience in the finance office was equally as pleasant. I was moved through the paperwork process quickly and smoothly with no undue pressure to purchase extra coverages. My only other comment is keep up the good work.

Shannon Michelle

Nov 22, 2014

Brett did an outstanding job during the sale of my 2015 Explorer Sport. He was attentive and understanding throughout the process even though it was not an "in and out" deal.Thank you Brett and thank you Kent Parson's Ford!

Nicholas Joseph Sirico

Nov 21, 2014

I have this to say about Parson Ford, I have been going there since 2010 when i purchased my Mer. I have been useing the same Service writer since then. I must say one thing about my service writer,I would not have any other service writer take care of me.Also the mech i have is one of the best i have seen in a long time. He is as honest as thay come. Thank you. Nick Sirico

Cathy Wentzel

Nov 20, 2014

I have a 2014 Focus SE. I had a slow leak in my front right tire. I called Howie and told him when i could get in and he made time in the schedule for me. Turned out to be a hole in the sidewall which the technician found. Luck was with me in that you had a matching tire so I only had to buy one. I trust Howie implicitly with my vehicle and know he will always tell me the truth and do what is best for me.

Wilson White

Nov 19, 2014

Service was great. Mrs Pope was terrific. I needed a loaner car. She had it as fast as a drive thru! My car serviced for winter weather with a new starter. Parsons Ford in Martinsburg WV is the place to go!

Allan Hammer

Nov 19, 2014

2009 Mercury Mariner. After we established that the part in question was the new transmission dipstick the service department settled down to determine the cause of transmission oil dripping on my garage floor. It was a bit disappointing to hear that the cause was the transmission was probably overfilled when the part was replaced several months ago. I was given to understand that over filling the transmission is not a good thing. Moving parts can whip the oil into a foam causing various parts to run without getting the liquid oil necessary to maintain pressure resulting in slipping of clutches and also some lack of lubrication in other areas. I only hope I do not suffer an early transmission failure from this mistake.

Jean Jacobs

Nov 16, 2014

2012 Escape, very helpful finance staff, salesman and service.

Elisa Fox

Nov 14, 2014

purchased a 2014 ford escape love it great vehicle for my commute each day to work-staff very nice and helpful.

Connie Weiss

Nov 14, 2014

Ryan and Steven were awesome! They had everything ready when we got there so it was a smooth painless process. I would highly recommend Kent Parsons Ford.

Angelan Slack

Nov 13, 2014

I bought a 2014 Ford Escape. I LOVE it! My father accompanied me when I bought the vehicle, and, in part due to the excellent service, exactly two weeks later, he went there to buy one of his own! The staff was very helpful and I would definitely buy another vehicle from you!

Mary Short

Nov 13, 2014

A local dealer here in Philadelphia messed up my special order and was unable to locate the Lincoln Navigator L that I wanted. Todd, Ryan and the team at Kent Parsons Lincoln wanted our business and did everything possible to facilitate a smooth, easy transaction. They were fantastic.

Thomas Anthony Mickelinc

Nov 13, 2014

2015 ford fiesta, I've been buying fords from this dealership for a long time. Have always drove away with, what I consider, a good deal. Steve Crites was great, Ryan Byrd was great. I'm very happy with my experience. It's all the car I hoped for and more, which I have yet to figure out. I will be back.

Mark Shields

Nov 12, 2014

I emailed this to Woody earlier in the week.We want to thank you for your salesmanship, help and professional approach to my buying requirements. Your response to my inquiry about a vehicle I saw online was rapid and informative. Then, with your help, we found an automobile that would fit our needs and requirements. Roxanne and I hope to spend many miles and many years with the purchase. I found real value in my negotiations with you. This has been a great automobile buying experience! Thanks for your honest help and guidance in the process.

Michael Anthony Mattson

Nov 10, 2014

My Sales Rep was outstanding... Steven went the extra mile to make sure everything was right with my truck. The Closing the deal process was to high pressure. the loan closer was pushing too hard to sell an extended warranty

Valued Customer Exline, Trisha N

Nov 7, 2014

This was the first service appointment for my MKX. Everyone was very friendly. They even recognized that my inspection sticker was nearly expired and called me at home and offered to add an inspection to my oil change appointment. Thanks for a great experience!

Alex Mccune

Nov 6, 2014

They are a great people. Parsons service always goes the extra mile.

Larry Sherman

Nov 6, 2014

We bought a Pre-owned 2012 Fusion Sport. The saleman was friendly and helpful. The whole transaction went smoothly and quickly. Price negotiations went well also. :) Our Son is extrememly pleased with this vehicle that replaced his 2009 Fusion that was lost in an accident, not his fault.

Monica Risinger

Nov 6, 2014

The staff has always been very helpful and friendly. The service was very good.2013 Ford Escape

Dennis Etherington

Nov 5, 2014

Very busy that day but everything worked out fine.

Valued Customer Trundle, Donald E

Oct 31, 2014

Great sales person manager. Thanks to Fird. Nnjjkkm

Calvin Simpson

Oct 30, 2014

the service ie. recall was completed as promised in one day.

Anthony Vincent Digioia

Oct 30, 2014

My experience in buying the MKX was outstanding. Everyone was very helpful and professional. This is the second Lincoln that I have purchased from Parson's Lincoln. The sales people, Woody and previously Brent, are very professional and responsive to my needs. Jessica was very knowledgeable and efficient in processing the sale. Thanks again for a great buying experience.

Stephen Settle

Oct 29, 2014

My husband was pleased with the service and the timeliness

Mary Kearns

Oct 28, 2014

We've always been well pleased with the service we get each time we have our Ford Escape serviced. The staff are always helpful, pleasant. Make you feel a part of the family. Its like they care not only about you're vehicle but you as well. I have the assurance of knowing my vehicle has been serviced by the best top rated mechanics in there field. That makes me feel good!

William Cornett

Oct 27, 2014

Easy to set up appointment time -- No delay in getting service done. Great Job -- Thanks

James Mcquaid

Oct 27, 2014

Staff always very helpful and courteous. Very happy with all service I have received.

Virginia Keeney

Oct 24, 2014

All work done on my vehicles is done at Parsons. Great service and nice employees to deal with

Theresa Highlands

Oct 23, 2014

I have always been happy with the service at Parson's Ford in Martinsburg WV. Before my husband died he told them to make sure his wife's car run and they have been doing that for the past three years.

Amy Carr

Oct 22, 2014

Because I am a loyal customer they found me the very best price for my repair.

Michael Reneman

Oct 21, 2014

I bought 2 vehicles within 3 months of each other and the sales team was very knowledgable and professional. I wuold recommend Parsons to all my friends and family. See you for my next truck!Mike R.

Sarah Barry

Oct 20, 2014

The dealer i worked with did very well in finding the car i wanted and getting it to me in a short amount of time.

David Carroll

Oct 17, 2014

Woody and the team were incredible. Easy to deal with, concise and prompt. I would highly recommend Parsons as I am a return customer after 10 years!

David Ireton

Oct 16, 2014

Your people were great,pleasent,understanding and friendly

Andrea Minke

Oct 16, 2014

Service Dept. We're very helpful and took good care of me

Diane Marie Zuspan

Oct 16, 2014

Steve was awesome! We enjoyed the experience and he did a great job

Nicholas Joseph Sirico

Oct 15, 2014

I bring both of my cars to parsons ford because of the great service. My service writer Kevin And also my machanic, Scout. Have always gone out of there way to make shure that my cars have every thing done wright. Recently, I have had Gregg, Work on my Cars, Let me say, he is a fine Mechine and got to be a good Friend. I am very pleased with the service i recive there. Nicholas Sirico.

Nelda Ballerini

Oct 13, 2014

Everything went smoothly and I was pleased with the efficiency.great people!

Linda Davis

Oct 10, 2014

2011 Focus. Dave Milburn, the service manager always takes excellent care of me.

DEAngel

Oct 9, 2014

Helpful staff and quality work. I am a frequent customer because of the great quality service I have received.

John Warnick

Oct 6, 2014

service dept. is very good -courteous-knowledgeable.

Jessica Utt

Oct 5, 2014

I'm awful with names, but I'm fairly sure the gentleman's name was Steve, possibly. He was so helpful, and I felt comfortable about buying a new car. I didn't feel pressured at any point. I was impressed by the fact the car lot filled up my gas tank. The entire process was easy, smooth, and totally painless. I would definitely recommend this lot to anyone looking for a car.

Dale Comstock

Oct 2, 2014

I purchased a 2015 Transit through Brett and the service was great as usual.

Peter Mekkelson

Oct 1, 2014

Howie did an excellent job of keeping me posted on the status of my car. My car seems to be functioning the way it should. Staff is cheerful and helpful.

Harvey Largent

Oct 1, 2014

Everyone is extremely friendly and quick to help you. If we ever have a concern it is promptly addressed with great satisfaction. Never had to go back for same problem. Always checked out and corrected the first time. My husband and I are extremely satisfied with Parson's Ford and would highly recommend them to anyone we know.

Charles Chaney

Sep 30, 2014

Service was excellent. I had a very nice experience. Will return again.

Paul Marsico

Sep 30, 2014

I was in the Service Department for a recall fix. The excellent, professional staff handled mu request rapidly and the removal and install was done quickly and professionally. I could not have asked and received any better service.

Terry Hess

Sep 30, 2014

Very pleasant and professional and did what they said they would do in the time they said they would do it which is rare today.

Michael Mccormick

Sep 29, 2014

Very helpful determining the size of my fuel tank.The oil and filter maintenance was very efficiently done.Thanks

Walter Pellish

Sep 29, 2014

Outstanding service and personnel. They are an absolute pleasure to work with.

Amanda Lashbaugh

Sep 29, 2014

My husband and I had been browsing thebinventory online and were interested in the red 2005 Kia Sedona. I called into the office and spoke with Dave Wilt. We scheduled an appointment to come in and meet with him. He was very professional and courteous. I had never been to a dealership before to trade in/purchase a vehicle and Dave Wilt made the process easy, walking us through step by step. I will definitely go back to Kent Parsons Ford and Dave Wilt for future vehicle purchases! Thank you so much for everything! I love the van and could not be happier!!

Dana Martin

Sep 28, 2014

Very helpful, on top of my requests and the purchase and processing was terrific, within an hour from start to finish. Thanks. Dana Martin

Leo Matthews

Sep 16, 2014

It was just a state inspection, but it was the best darn inspection I had all day

James Gaynor

Sep 16, 2014

2014 Ford Fusion. Service was great. Our salesman was very busy that day. The staff was helpful.

Sam Billmyer

Sep 11, 2014

I was able to get an appointment that fitted my schedule, I arrived early and my vehicle was taken in early for the scheduled service, the lounge was comfortable and quiet, I was informed of recommendations and future needs of my vehicle. The staff is always helpful and friendly.

Jackson Garrett

Sep 10, 2014

i just think that it took to long to get us out of there i know it takes a while to do all of the paper work etci will say this the staff was very friendlywe are very pleased with our new car we love it will take a while for us to learn all the new things in itit's kind of over whelming but i guess it will take time Steven was very help full we liked him a lot we bought a 2015 ford fusion a very nice car

Wanda Wheeler

Sep 8, 2014

Everyone was very helpful and consider it felt like we had been friends for a long time. Em considering buying another car and would come there fist

David Corey

Sep 8, 2014

I have purchased four vehicles from Parsons over the years. It does not get any better than this. Great people, great service!

Philip Mercer

Sep 7, 2014

Service was good. Staff was very courteous. Car was in for a recall, therefore I was loaned a car, which was very helpful. My car was a ford escape.

Cynthia Louise Tucker

Sep 6, 2014

I purchased an MKZ 4 days ago. My sales assoc., Gary Huffer, was invaluable with finding me the car I wanted. The sales process was so smooth that I didn't realize I was going to be leaving the same day with my new car! The staff at Kent Parsons has been with that dealership for years, one employee 53 yrs., assuring me of experience and satisfaction. So glad Gary kept me up to date with info and Helped me in making the the right decision.

Jennifer Studinger

Sep 4, 2014

I purchased a used explorer. the salesmen where very nice and helpful. they went above and beyond in helping to get financing and accommodate us. showed us how to set up the phone with the vehicle and how to set up the seat settings. making sure that we knew how to use all the controls and show us the user and owners manual in the vehicle.

Robert Park Mayo

Sep 3, 2014

Purchased a used 2011 Ford Explorer on Labor Day. Gary Huffer and Ryan Byrd were very helpful and answered all questions regarding the vehicle and financing.Excellent service!

Jean Meadows

Sep 3, 2014

I took my 200 Ford Escape in for a recall. They called me and told me had a dead battery. Had to be a new one. Now my air blowers don't work. It was a recall for electrical. Nothing was wrong with I when I brought it there. You figure it out. I don't know if they finiadrd the work or not. They didn't seem to care any way. No I wouldn't recommend your dealership to any one.

Donald Crawford

Sep 2, 2014

I had an appointment for this service work . I was told it would take 3 hrs. After 4 hrs I called to check on it, no one could tell me anything.late into the the afternoon I was finally told it was in the bay. I was very dissapointed in the staff this visit. I have always had good service with you.

Kenneth Richardson

Sep 2, 2014

Excellent experience. Salesman was outstanding.

Ann Bradshaw

Sep 2, 2014

My Escape needed repair that was still under warranty. Parts were ordered and an appointment was made in a timely manner. A courtesy car was given to me to drive while my car was kept over night. Everyone I came in contact with was courteous and helpful and hopefully if I need their services again I will experience the same treatment.

Brittany Brown

Sep 2, 2014

The only thing I was not happy with is that I ask if they could check to see if I had any updates for Sync and was told that I didn't. But I knew that I did have an update since I'm enrolled in Syncmyride which show that I was do for an update. The only reason I think they lied to me is because the don't know how to check and didn't want to let me know. So after picking my car up from them I called the Keystone Ford of Chambersburg PA and spoke to the IT specialist they have there who said I did have an update and he could download it for me. So I drove 45 minutes to have another dealership do something that Kent Parson should have done but passed the buck.

Leo Matthews

Sep 1, 2014

love the people at Parsons ford. All very nice and they truly listen to what you need and let you know what really needs to be done and what will need to be done soon.

Richard Costello

Sep 1, 2014

always helpful and ready to answer questions. I wish to compliment Dave Wilt. Very efficient and always the "salesman".Thank you.

Clifton Lee Good

Sep 1, 2014

Job well done. No problems. Quick service

Andrea Russell

Aug 29, 2014

The staff are always friendly, professional, and quick to address any issues.

Terry Jenkins

Aug 28, 2014

2014 Ford Focus was purchased and we had a great salesman. He was very informative and told us all we needed to know. It was late when we purchased the car and our salesman was very helpful and very considerate of all questions that were asked of him. All the staff that was at the dealership were very nice to us. Getting the paperwork done was easy and we left with our new car very satisfied with your dealership. Woody Scarborough was our salesman and he was great to work with, he treated us like we were old friends.

Tom Mertig

Aug 28, 2014

I moved here three years ago from North Carolina, and have used Parsons Ford for vehicle service on my 2010 Ford Ranger. Each time service or maintenance was performed on my truck I walked away completely satisfied.

Joseph Snell

Aug 28, 2014

i have been dealing at parsons ford since 1964. As always the salesmanship and service is excellent.

Reginald Parsons

Aug 27, 2014

Staff was very helpful.

Ted Scott

Aug 26, 2014

Same quality caring service that I always receive at Parson's Ford.

William Kronk

Aug 26, 2014

We made an appointment for the 12 month service and dropped our 2013 F150 pickup off early in the morning. We got a phone call in the afternoon that the service was completed and we could pick up our truck anytime. I like the printout we get from the service department because it indicates everything that was done and the current status of the vehicle. It makes me feel good to know exactly what the service department checked and that no problems were found. We get great service from Kent Parsons Ford and we can depend on them to keep our Fords running. We depend on the dealership for all our vehicle needs. Number one as far as we are concerned.

Car Buyer

Aug 25, 2014

I hit a deer and totaled my car. I received an insurance check for a replacement, so I had a very specific and very tight budget in mind when I went to purchase my new car. I first went to Kent Parsons Ford, then shopped around. After shopping at every (reputable) car dealer between Martinsburg and Winchester, I returned to Kent Parsons Ford because they were the only dealer willing to try and work within my budget and not upsell me a car I did not want. Plus, NO other dealer came close in terms of friendly staff, helpfulness, or quality of stock. I got a great car for a great price, thanks to Brett, Ryan, and Sam!

John Rice

Aug 23, 2014

F250 superduty. From start to finish my experience was great!

David White

Aug 20, 2014

If at first you don't succeed....Third time was the charm. The part has stayed on the car, and that, my friend, makes me happier than a fly on a warm turd.

Sid Johnson

Aug 20, 2014

I have always received great service at Parsons.

Tom Mertig

Aug 20, 2014

The scheduled service on my Ford Ranger went fast and efficiently.

Patricia Mccurry

Aug 19, 2014

Very polite and non pushy

Jay

Jul 13, 2014

Service people were courteous and friendly. Told me what to expect and made an extra effort to have my car ready when I needed it.

Lee

Jul 13, 2014

to the best of my knowledge sales personnel did the best that they could to get to the best deal to close the sale

Betty

Jul 4, 2014

While my vehicle was repaired in a timely fashion, I was being taken care of, too, by being offered a hot dog and soda.

Kathy

Jun 29, 2014

Professionalism of everyone. Mr. Milburn listened to my thoughts about my vehicle, asked relevant questions, and never made me feel as though I did not know what I was talking about! I sincerely appreciate the time and effort they put into repairing the issue. I appreciate the Lincoln MKX loaner vehicle...Mr. Milburn was gracious to call me when the loaner had been returned so I could drop off my personal Lincoln....he made it all about me...My MKZ was cleaned and polished to a sparkling shine!! Kudos to the 2 gentlemen that produced the showroom shine!The issue with my vehicle has been resolved....YEA!!!!!!,.....with special thanks to Mr. Milburn and the technician who completed all the work....Not one little screech remains from my brakes....THANK YOU SO MUCH!!!!

Patricia

Jun 25, 2014

The people that worked with us. Steven Crites and Ryan Byrd gave us the best experience of buying a car from a dealership that we've ever experienced. No pressure, helpful and friendly.

Jennifer

Jun 18, 2014

Shawn at the service desk was very helpful and had a great attitude..also a thanks to Brett Wright for helping set up my appointment to care of the inspection and recalls on my Escape!!

Nancy

Jun 18, 2014

The service was performed and the car was ready when promised. Everyone is courteous and helpful, and we trust the service and sales department completely.

Kelly

Jun 15, 2014

Loved Gary...felt comfortable. ..felt like I gained a friend as well as a new car...feel all my needs well be met...very personal positive experience due to knowing Freddie...Ryan..Howdy..Gary Jones and now Gary Buffer. And it is a nice feeling to buy local and support our local businesses.

Evelyn

May 31, 2014

Very professional and a very clean facility. This makes for a pleasant visit. All work that I requested be completed was done in and was very satisfied with result.

David

May 27, 2014

Didn't feel pressured to do anything at all. The buying experience was much more pleasant than I could have ever anticipated.

Judy

May 21, 2014

Excellent service....that's why I've been coming back for so many years to get my 2005 Ford serviced at your location..And, always willing to thoroughly explain what's going on with my car....

Marsha

May 18, 2014

Always friendly and welcoming. The staff always listens carefully to any questions I may have and then takes extra time to answer/explain. Amazing, trusted service!

James

May 17, 2014

I've purchase about 6 used vehicles for my work and 2 used vehicles for my personal use. (6 from Larry and 2 from Brett both of whom are always helpful.

Virginia

May 16, 2014

i liked how the salesperson got back to me right away when i emailed them and he treated me well when i went to test drive and buy the vehicle.

Gloria

May 14, 2014

Counter staff was friendly and efficient. I had a car problem which they could not verify and called me back to the service area to see if I could help. I witnessed the service technician really trying to resolve the issue. Oddly, I have not has the problem since. Also, because it was a rainy day, the gave me a car wash car to use at my convenience. Really thoughtful!

George

May 4, 2014

My Service Writer was very professional and his customer service was outstanding. I just moved to WV from FL and this was my first experience with Parson's Ford and I'm thankful that Shawn was the person that handled this visit. He really make a great first impression. Kimberly also.

Allen

Apr 24, 2014

Friendly, helpful people in service dept, did what they said they would do in the time they said they would do it. Plus they washed my dirty car!

Jonathan

Apr 17, 2014

I felt like I got fairly treated after having my vehicle in for the same problem under a year ago.

Shelby

Apr 12, 2014

I liked the fact the Woody was willing to help me any way that he could to get me in the car I wanted.

Robert

Mar 31, 2014

I appreciate the attention to detail and the personal touch that I receive at your service organization. Gary Jones is my man!

Bonnie

Mar 29, 2014

how brett showed me my features on my escape he really know what he is doing. how they were quick on getting everything done. and how nice everybody was.

Kenneth

Mar 28, 2014

woody was such a great help to use worked hard to get us a car , and we got one.

Benjamin

Mar 25, 2014

Honesty and professional manner of handling my needs as a customer. I have been there many times and the work is always performed in a timely manner.The staff is always courteous and friendly.

Paul

Mar 25, 2014

Steve was extremely helpful and knowledgeable. He made us feel like we were important and a priority and definitely set us at ease from the very beginning. Also, Parsons Ford gave us a very good offer and deal and saved us a lot of time and effort to look elsewhere. They clearly were determined to have our business and they won it.

Linda

Mar 22, 2014

Everything and that I was given wonderfully personalized attention from Dave Milburn, whom I believe is in charge of the service department.

Nancy

Mar 20, 2014

icy morning...got there early because of the road conditions....took me right in, and i was out within the hour,great price on " THE WORKS"....

Shawn

Mar 13, 2014

My visit was very pleasant at the dealership. They have to have one of the best service departments and are very knowledgeable.

Lynda

Feb 28, 2014

The helpful, no pressure salespeople. We have been dealing with Todd Taylor and Parsons Ford for over 15 years and always come back.

Desert

Feb 24, 2014

My salesman Steven was awesome! Great personality and helped me get exactly what I wanted. Even when an issue came up, they worked around it and I still got what I was looking for. Its nice to have refreshments and snacks while you wait because buying a car can be a lengthy process.

Andrew Lloyd

Feb 19, 2014

Every time we have been to Parsons, we get excellent service, everyone is very friendly and we never have to wait very long when we have our vehicle serviced.

Mary

Feb 1, 2014

Condition of car... knowledge of "Gary" who helped us... cleanliness of automobile ...willingness to negotiate ... generous trade in value for my old car

Nicholas Joseph

Jan 30, 2014

My service writer does a very good job taking care of my car! Also the Machinic who works on my car is very neat and clean. Leaves no grease in it.

Laura

Jan 29, 2014

Very friendly and prompt..love the sales guys..Dave Wilt and Rich! The person answering the phone..rude, short and a bad attitude and apparently does not like a answering the phone or taking g msgs. for her coworkers. I was shocked and if I hadn't been happy w sales persons I would have taken my business elsewhere

Daniel

Jan 20, 2014

I felt like they really tried to work with us to make the deal a reality. Steven Crites was the best and all those involved were very professional and kind.

Shawn

Jan 19, 2014

I was able to get a cup of coffee, set and relax while my truck was getting an oil change. Everyone was very courteous and professional. My truck was done in no time and I was back on the road.