Used Cars for Sale at Patrick BMW in Schaumburg, IL

Perry1

Aug 17, 2016

The service we received at Patrick BMW was second to none. Our sales consultant, Angelo, treated us like a long time friend. We visited the dealership a few times while we weighed our options. Angelo's no pressure approach gave us the time we needed to make the right decision for us. We purchased an excellent car and had a great experience.

stevej

Aug 15, 2016

Very pleasant experience. Terry, my sales consultant, was very attentive and knowledgeable and the showroom was very comfortable. Would recommend this dealership to anyone interested in a new BMW.

Lili14

Aug 14, 2016

Gary Was a profesional person And we loved The service we Would really recomend patrick BMW to people , we really loved the car And hope to visit soon

now owners of "Bianca the BMW"

Aug 9, 2016

We just pruchased our first BMW and the experience was great overall! Everyone at the dealership we met was very professional and personable. We love our X3 and are very glad we found it at Patrick BMW.

Lauren S

Aug 6, 2016

I test drove a car. When they evaluated my car the value was thousands less than other dealers. When I showed them in writing what the other dealer was giving, they told me to go there. Not sure how they stay in business.

bmw

Aug 1, 2016

Provided me, without having to ask numerous times, all of the detailed information needed to understand the financial aspects of leasing my vehicle. Given the complexity of today's vehicles the "Genius"briefing during the car delivery process was very helpful.

Jim54

Jul 31, 2016

I've been getting cars at Patrick Dealer for 20 years. The service is great. All the employers are very nice and helpful. They explain my questions and make sure i know what's going on. I have told my friends about Patrick and they have bought cars.

AJS

Jul 30, 2016

Terry Shoemaker was a great salesman. Very easy to deal with and a gentleman to boot. I plan on going back when I need a new car. Great experience!

D + J

Jul 26, 2016

We were blown away by the product knowledge and dedication that Angelo Tramuta had with finding us the right car and a great deal. While waiting for another dealer to make time to see us, we walked on to the lot and had the good fortune to meet him. He listened to exactly what we wanted, had patience in showing us a numerous models, explained all our options in great detail and worked hard to gain our trust (which doesn't come easy). I would not hesitate to buy another car from Patrick BMW with Angelo's help. Every person we came into contact with at the dealership worked hard to make sure we were happy. Next time, Patrick BMW will be our first stop!

Elvisfan

Jul 9, 2016

Gary Davis was very knowledgeable. The dealer was great. The whole transaction took about an hour. It was great. I will definitely come back next time.

PGS2x2

Jul 5, 2016

First class all the way. Terry Shoemaker was beyond great. Family has bought cars from Patrick for over 50 years and the experience and follow up service never cease to be top notch.

Gail 824

Jul 2, 2016

Working with Terry Shoemaker as our salesman was a pleasure! He was extremely patient and helpful. We had many questions that he answered easily. Terry was aiming to please and he did. We are very happy that we went to Patrick BMW. Everyone else that we worked with in this car buying process was very polite and helpful, too. This was a great car buying experience!

Guyzer

Jun 25, 2016

Gary was helpful and gave me exactly what we needed. I would come back for the great experience. I am happy with the condition of car and dealership

Sonia

Jun 23, 2016

Terri was extremely thorough. He did a lot of upfront research for me even though my requirements were quite in flux initially. I really appreciated Terris patience and ability to meet my needs exactly.

harleyguy

Jun 20, 2016

Rose Mucha is a superb asset to your organization. Her knowledge, expertise, and professionalism is without equal. I consider myself a very demanding client and Rose has continually exceeded my high expectations.Judge Toal

4angelo

Jun 14, 2016

All around impressive dealership that is centrally located. Service advisers who check you in look a bit young and unseasoned but otherwise top notch staff. I am not sure that I got the best price for my lease given the summer specials being advertised right now, but I was very glad they were able to quickly acquire the car 8 wanted from another dealer.

JuanH

Jun 11, 2016

Terry Shoemaker excelled in providing costumer service when the time to choose a new vehicle came. highly recommended. Took the time to make sure that i was completly satisfied

Tiffani Thomley

Jun 7, 2016

We worked with Greg Larsen. He was great. Very knowledgeable and of course excited to work with us. We are working on another lease deal as we speak.

Mikel

Jun 6, 2016

I have bought 4 cars from Angelo and he always is easy to work with and makes the process painless. The dealership is first class and the service department is very good.

Just M

May 28, 2016

I couldn't ask for a better sales person. Keith was knowledgeable, patient, listening to my wants and made it happen. I've owned many fabulous cars, haven't owned a BMW since 1992 so much has changed. I was torn between 2&4 series 2 door coupe. We laughed and had a good time while I worked through my dilemma, no pressure . Thank you Keith!

Cheekin

May 25, 2016

Patrick BMW is top notch and I just had one of the best experiences of my life is leasing my new 320i. Johannes Steenkamp was my salesman and he is both knowledgeable and a pleasure to deal with. I highly recommend shopping at Patrick BMW

Rob M.

May 21, 2016

I have purchased two cars from Patrick BMW and have never been disappointed. My salesperson Vince, was great and very concerned with our satisfaction on my latest purchase. An amazing car and a great dealership. Rose, one of your service managers, is also outstanding and very customer centric! She took care of my first car from Patrick many times. Looks like I will be a Patrick customer for life!!

Jimverraros

May 17, 2016

Sal was wonderful from the get go. Very laid back sales approach which was nice. Angelo helped with paperwork and was also very nice. A special thanks to Bryan for all of his help.

MG

May 17, 2016

Found what I was looking for and Gary was most helpful with features and answered all questions I had of car. Great demo and was very pleased with entire purchase process

Red Car

May 15, 2016

Highly recommend me salesman Gary Davis for his high level service and knowledge. Gary was very accommodating in the process. Very excited with my first BMW.

Srinivas Satti

May 13, 2016

Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He is very knowledgable and was very helpful in getting my car for a reasonable price. He kept me well informed of my vehicle's status and ensured I am comfortable while I wait. I felt valued as a customer which was the total opposite experience at other BMW dealers. Patrick BMW keep up that great service. I'll be back..

Srinivas R Satti

May 12, 2016

Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He is very knowledgable and was very helpful in getting my car for a reasonable price. He kept me well informed of my vehicle's status and ensured I am comfortable while I wait. I felt valued as a customer which was the total opposite experience at other BMW dealers. Patrick BMW keep up that great service.I'll be back..

Rick"Beemer"

May 12, 2016

I found a used BMW I was interested in through an on-line search. I showed up at the dealership on Saturday about an hour before they were going to close. I was assigned Angelo Tramuta as the sales person. He was such a friendly personable guy. He immediately put me at ease as he found our common ground of coaching baseball. We test drove the car and talked. I loved the car, the company and the conversation. We quickly negotiated a trade in value and purchase price. Angelo coordinated all the people and paperwork to get me on the road with my new ride. Everything went smooth and I was quickly on my way to join my family having dinner nearby. The car was previously owned by one owner who purchased it from this dealer who performed all the maintenance on it. The car is in perfect shape and I couldn't be happier with it. I highly recommend the dealership and ask for Angelo so you too can have the best ever car shopping experience.

Mike

May 3, 2016

Always a great customer service experience. Rosa is always very professional and helpful. I Highly recommend Patrick BMW for all you vehicle repair needs

2016bmwboy

Apr 30, 2016

Angelo Tramuta of Patrick was outstanding. He took the time to explain the advantages of owning a BMW (our first), the service provided by the dealership and was willing to work with our price and financing goals.

RickS6987

Apr 29, 2016

Just finished buying my second CPO BMW from Sal Sapienza at Patrick BMW. He's the gold standard in my book! A true gentleman and pro.

RCN10

Apr 25, 2016

I would not recommend this dealership to anyone. They are overpriced and will rip you off. The other dealers in the area have better prices.

jim

Apr 11, 2016

Bill Earnest and Bryan Lewis are super guys, very fair and straight forward salesmen. Matt Page in service was very detailed in my first servicing appointment.

Rana

Apr 8, 2016

Sal the salesman was really helpful and very knowledgable he went above and beyond to make sure I found the car of my dreams thanks for your great service I am very satisfied

Dark night

Apr 2, 2016

I bought my new 328i xdrive recently and the experience is very nice. Sal helped me with my purchase. The prices were lower than most of the dealers in Chicagoland.

AlansCPA

Mar 29, 2016

My salesman, Vince Valente, was great. It was an easy purchase. Vince gave me a great price from the beginning of the experience. Other dealerships could not match this offer. Luke, the business manager, made closing the deal fast and painless.

Sri P

Mar 29, 2016

I flew from out of state to lease 528 and Perry was very helpful and made it very easy. He's funny and makes the car buying experience easy and I would recommend his service to any of my friends, colleagues and family.

Bmwfan

Mar 25, 2016

Overall good experience through the sales process. The sale team is knowledgable and we quickly got to a reasonable price. Also the coordination with a few accessories (window tint, paint sealant) went smoothly before delivery day. Lease turn-in on prior car was also easy to navigate and efficient.

Barb McDonald

Mar 25, 2016

It was worth the drive from Iowa to work with the professional staff at Patrick BMW. They are very knowledgable and were able to find me the perfect BMW for my style. Johannes was very helpful in assisting with my purchase. Eddy is there finance manager, and is awesome to work with and made my transaction with ease. I will be a repeat customer!

carguy

Mar 24, 2016

Great Customer Service. Bill Earnest is truly one of the best car professionals to work with. It is a pleasure working with him and his team.

LuvmyLex

Mar 22, 2016

I purchased a 328i (used) from Sal last month and just wanted to say thank you for the great service! I was a pleasure working together and keep up the great work!

DrGolf

Mar 21, 2016

I was looking for a new car. There were several items on the last car that needed attention to allow movement to the new car. The salesman Bill Earnest and the General Manager Tim Gadomski worked tirelessly to make things happen in my favor. They also did a nationwide evaluation of what was available for the new car so I would not have to wait longer. And the price was extremely fair. I have been a Patrick customer for many years. I highly recommend them to all.

Adventures

Mar 19, 2016

Great customer service my sales person was Perry Lerman he knew actually the right BMW that would make me happy it's like he could read my mind. I would highly recommend him .

EricWI

Mar 11, 2016

Dealership is pleasant and no pressure. Our sales person, Agnes Kozielec, was very knowledgable and courteous as we negotiated and made our decision. We enjoyed working with everyone during our purchase.

desssip1

Mar 10, 2016

My car was towed got a loaner car. My car was ready and fixed and is running perfect now. Good customer service Rose M. Thank You

desssip1

Mar 10, 2016

My car was towed got a loaner car. My car was ready and fixed and is running perfect now.Good customer service Rose M.Thank You

mailey

Mar 10, 2016

This is my second car purchase with Angelo at Patrick BMW and he is phenomonal! I had a great buying experience. I highly recommend Angelo and this dealership.

Chuck123

Mar 10, 2016

Buying experience was outstanding. Terry Shoemaker made it easy and all the BMW team at Patrick were pleasant to work with. The negotiation and sale was handled very well and the delivery of the vehicle was equally successful.

Beemer3-2016

Mar 7, 2016

This is my second purchase from this dealership and was very pleased with the process in both instances. It was a pleasure working with Gary Davis as my client advisor, he was very professional, patient, helpful and knowledgeable about all the cars I was looking at.

Mattress

Feb 27, 2016

Gary Davis was a pleasure to work with. Highly recommendable. This is my fourth vehicle from Patrick and it's always a great experience. Thank you very much.

Laura

Feb 25, 2016

Awesome dealership. Professional, knowledgeable, friendly, great customer service from the time I bought the car (2003) until now. I would buy my next car there for sure. :)

BMWDriverChicago

Jan 4, 2016

Friendly staff and salespeople and all are very knowledgeable and helpful. I have also always had very good experience with the service department for any maintenance and/or repair issues.That being said, when they give you lease numbers, be sure to confirm all values that factor into the lease calculation. I did not find them to be forthright with accurate/transparent information, and felt that they purposefully obscured the lease calculation details to make it very hard to follow and determine if you are getting the right price. Remember, lease calculations should ultimately be straightforward and add up. Be sure to cross-check any values they give you with an online resource such as www.edmunds.com or forums.edmunds.com where most lease information is publicy available, and confirm what your lease payment should be with an online calculator such as www.leaseguide.com/calc. This will ensure that you are given accurate information and get a good deal.With all that said, I did not purchase my most recent vehicle here and have chosen to look elsewhere.

BridgetteBMW

Dec 14, 2015

The staff is friendly, helpful and someone is always there to greet me when I arrive. They are accommodating and always make me feel welcomed.

Vince

Dec 6, 2015

On 07/02/15 I bought BMW 528i with M sport package from them.I would say that I had great experience ,there are realy nice people. They have free hand car washes and very good service. I would recommend and buy from them again.

Kate

Nov 15, 2015

Patrick BMW is the greatest...Agnes Kozielec was our sales rep and she was tops! We were warmly welcomed, met Tim the Manager and even the owner wanted to meet us. Very impressive dealership that we'd highly recommend and would look forward to visiting again!

Lynn E

Oct 23, 2015

I live in Chicago but drove out to Schaumburg to buy my car. I had multiple dealers reach out to me after I put out a search. I called Patrick BWM and spoke to Agnes. She was professional, personable, honest and quite funny as well. She didn't push a model or vehicle that didn't fit my requirements; I ended up having a vehicle built. She was providing me updates on the progress the entire time.Kevin in finance was also very personable and enjoyable to work with once I purchased. All in all, a great experience. I will gladly work with them again on a future purchase.

ALD77

Oct 22, 2015

We came in and weren't even expecting to buy a car! Agnes was so patient in answering all our questions. She was determined, but not pushy, to sell us a car. Her knowledge of the brand was unbelievable. I highly recommend her if you're looking for a different car buying experience. We will always go back to Patrick because of Agnes.

RussG

Oct 8, 2015

We recently purchased a used BMW from Patrick BMW and it was one of the better car shopping experiences I had in a while. We actually just came for a test drive and were planning to go test drive other brands, but liked the car at Patrick and decided to get it. We dealt with Agnes K. and she was very knowledgeable on BMWs. The best part was when it came time to talk numbers. She was not pushy and did not do the usual (for most other dealers) "bring the manager" to explain how there is no room for negotiation and they are practically losing money on the car. Instead she went and came back a minute or two later with a number we could agree on. Also she called back a couple of days after sale to check on how we like the car and if we have any questions. I would definitely recommend Agnes at Patrick BMW when shopping for a new or used BMW.

X5guy

Oct 3, 2015

I recently ordered and purchased a new BMW from Patrick BMW and I had a truly excellent experience. My sales advisor (Agnes) listened to all my needs and we selected the right vehicle with the right options that best suited my needs. Agnes was very knowledgable and was very responsive to all my questions - she would reply even on Sunday!! She also is a BMW enthusiast and showed me a 4 series ZHP while I was there - not many sales people would be able to appreciate the significance. The car was delivered within 2 weeks of order date and Agnes kept me apprised all along the way. The service department installed MPPK the day my car was delivered and it went without a hitch. When I came to pick up the car I was in and out in less than 45minutes. They really valued my time and provided me with everything I asked for. This is my 3rd BMW but first from Patrick and I can honesty say that their customer service reputation holds true. I can't imagine going anywhere else and would highly recommend them if you're in the market for a BMW.

CB

Sep 29, 2015

My husband and I have just bought our third car from Patrick. This is the first time we've worked with Terry Shoemaker. What a great experience. Terry was knowledgeable, respectful, honest and wanted us to get the car that was right for us. We have visited other dealerships many miles closer to our home and they just do not treat you as well as Patrick. Thank you Terry for making this a pleasant experience!

juliebmwx4

Sep 28, 2015

We worked with Agnes at Patrick BMW and it was a great experience! She was extremely knowledgeable about BMWs and accommodated our multiple test drive requests as we narrowed down our decision. Agnes stayed late after the office had closed to ensure we were taken care of and pleased with our purchase!

thebrit1970

Sep 19, 2015

Had the pleasure of working with Greg Larsen at Patrick BMW. What an awesome experience. Greg spent a couple of weeks helping me pick the right car, found me the best deal, and made sure I understood all the numbers with complete transparency. He got me a deal that no-one else could get anywhere close to. If you want a great deal and someone with high integrity and a customer first attitude then Greg is your man - don't even try going to someone else as they wont be able to come anywhere near to Greg. No pressure, great environment. This is my 3rd BMW from Patrick.

Happy BMW owner

Sep 5, 2015

This was the best buying experience that we had. It went very smooth and the car we ordered came in fast. Gary Davis was helpful and professional with our selection. We could not be happier with this process of buying a new car! Definitely a FIVE STAR EXPERIENCE ??

Tim Cooney

Aug 26, 2015

I just leased my 2nd car from Patrick BMW. Our first experience was exceptional and this visit wasn't any different. Everyone was very friendly and easy to work with. Brian Parker, my sales person, was a true professional. He listened to what I wanted and put me in the perfect car. I will absolutely be back in future. This was the most positive experience I have ever had at a car dealership. I already have and will continue to recommend Patrick BMW to anyone looking for a new car. Great job to everyone at Patrick BMW and keep it up!

mobilkin

Aug 23, 2015

This is my 4th time buying a car, and by far the most pleasing experience.I've done my homework and researched the marked, knowing what are the features i wanted, what is my trade worth, and what I'm expected to pay for my new car.But i wanted to shop around, and i did.Took me all day on one Saturday in late June, i visited 4 BMW dealers with one intention - finding the best deal.I was at Westmont, Bill Jacobs, Elmhurst and Patrick BMW.My experience with Patrick was by far the best of all 4.The other 3 dealers were like "So you want new 2016 X6?, ok here is MSRP, go figure" then after an hour or so they were discounting a few thousand or so. With Bill Jacobs, we never actually got to the point of discussing new car pricing, i simply walked away after wasting 3 hours there just to find out that they are offering 20,000 for my trade, where at Patrick they took my trade in for $26,000.When i got to Patrick BMW I was appointed to Alan Murad.I told him right away that i was shopping around and that i already was at 3 dealerships and that i was looking for best deal.They sent somebody to start appraising my trade while Alan sit down with me and we started to configure my new car.Appraisal came in at 25,000 right away and after an hour of hassle free negotiations it was at 26,000.Same goes for MSRP, Alan Immediately offered better discount then the other 3 dealerships, making it an ever better deal after some time of negotiations.He was NOT pushing me to buy at any way, he was just making everything possible for the deal to go through. I hate being pushed by sales people. Alan was very knowledgeable, professional, "open" type of sales person. He created very friendly environment and he got me the best deal, hassle free.Communication was excellent as well, i sent Alan a ton of emails and even text messages, changed my configuration twice by adding features, all emails were answered, all phone calls returned and so on.My new car arrived in early August (for 2016 model year production does not start till August) Alan called me right away, 1 day later i picked up my car.Cannot be happier with my purchase, as well as with the purchase process. I strongly recommend Alan Murad, as well as Patrick BMW.I wish Alan the best of luck and many successful sales.

Grayson

Aug 19, 2015

I reached out to Patrick BMW via Cars.com. They were very responsive initially, which was a good thing. Unfortunately, they quoted me a price that was $1,000 dollars more than what was listed on Cars.com. This was especially startling since I used the Cars.com form email that lists the price that's on Cars.com. Ultimately, they agreed to come down to the Cars.com price, although they "would be losing money" if they sold the car at that price. A few details about the car: - The pictures they posted were taken in November (saw this from the infotainment display), which was 9 months from the time I contacted them . So I figured they would be motivated to move the car. - The fair market value for buying this car certified from a certified dealer was 36.5 - 38k. They stated that they would be losing money if they sold it at 38k... so a dealer is paying dealer prices for a car??? That didn't seem right at all. Either way, please don't expect me to subsidize a poor purchasing decision by your staff. - The response time increased greatly as the deal moved along, and I would deal with a different person almost every time I was contacted. - Called the dealership... and the main salesperson that I was emailing with would not speak with me on the phone. The secretary asked for my name (standard)... put me on a five minute hold... then came back and said Justine was unavailable, after telling me that she was already there. - Had a salesperson tell me "We've never lost a deal due to price. Tell us what you're willing to pay." Riiiiiiiiiight... never lost a deal due to price, lol. Who do you expect to believe that? Anyways, I told them what I was willing to pay, which was a reasonable offer, 36k... and they never responded. No email, no phone call returned, nothing. If I was the manager at the dealership, I would instruct my sales team to try to get someone into a different car if a deal can't be made for the one that they want. Doesn't that make sense? So, let the record show... Patrick BMW lost a deal on price. I will never contact them again for anything actually, given this sour sales experience.

Yltz480

Aug 19, 2015

See Adam Crews for your service needs. He is wonderful to work with and provides great service. He is also very knowledgeable which helps when soliciting advice.

First time BMW Buyer

Jul 27, 2015

We were disappointed with the service we received from our sales representative, Alan Murad, when we purchased our new BMW X4. He repeatedly failed to follow through with what he said he would do, and on several occasions told us he had done things that he had not, in fact, done. This made the process unnecessarily inconvenient and stressful. We had to get the General Manager involved, and he handled the matter appropriately, assigning us to a different sales representative.

LeRoy Cameron

Jul 25, 2015

The car buying experience from the beginning to end was a pleasurable one. Brian Parker and Dan Bianchi were very fine gentlemen who made the buying experience awesome...Thank you Patrick BMW for these two caring people.

camellia1

Jul 20, 2015

I would recommend this dealership to anyone that appreciates quality. The service advisor was very maccommodating. The technician did a wonderful job explaining it alL. Servce was quick and efficient.

rbugielski

Jul 9, 2015

Agnes was my client advisor and she was great. Very knowledgeable and never pushy during the whole process. Communication was consistent before, during, and after the purchase of my car. If you're interested in a new BMW, especially a 2 series, come here and ask for Agnes.

Geddy753

Jul 2, 2015

From a sales perspective, Agnes was a big help and was very patient in answering my questions. The finance area failed big time by increasing the acquisition fee in the lease at the last minute which I discovered after the fact. It took numerous follow-up calls and emails to get a refund.

BMWyes!!

Jun 28, 2015

My sales associate, Sal Sapienza, helped put me in the car of my dreams. Sal was very knowledgeable and guided me through all available car options. I would definitely recommend Patrick BMW and Sal Sapienza.Christine Morella

J

Jun 25, 2015

went in with my girlfriend looking to get a bmw that we found on our car app. we walked and waited to find assistance and when we were helped the salesman had no idea where the car was and pointed us left and right to walk around over and over and he'd go back inside and then come out .when we finally had found it he was already asking for the cash without us even checking out the car .there was an already eaten Apple left in there while we test drove it and he paid it no attention to it . we go inside to see if we could work out financing the vehicle but his expression to that said he did not want to deal with it so he left and kept talking with some other guy in an office. he comes back and says it's not possible and that he has other vehicles for us to look at .wayyy more pricier ones.ha I'm no fool I know he was just trying to help himself. smh at some of these ppl.

Set44

Jun 19, 2015

Alan was excellent. He worked with us and got us in the car that we wanted to be in. I would work with him and Patrick BMW again.

MB B-Mer

Jun 18, 2015

This is my 3rd car purchase from Patrick BMW.They have always treated me very well. Keith Svec is the sales person I bought my current vehicle from, a week ago. He is very knowledgeable about their product and extremely accommodating.The whole buying process is streamlined and very pleasant.

bmw driver

Jun 12, 2015

Do not spend your money here. There are too many dealers out there that pride themselves in great customer service. The staff were arrogant and rude. They acted like I was inconveniencing them. Don't give these guys your time or money. It's definitely not deserved.

Syed

Jun 9, 2015

This is my first BMW, and so far I am in love with the car. Adding on with great customer service from everyone especially Terry Shoemaker, and great deal on the car made the experience a lot more wonderful and exciting. Thank you.

Dan the Diesel Man

Jun 2, 2015

Excellent service! from Andrew, Adam and Lauren my service advisors , Brad S. the service manager and the entire Patrick team. Many Thanks from Dan the Diesel Man :)

Dustin

May 7, 2015

I went there to lease a car, they didn't even want to help and when I asked for help I waited 30 min for someone to assist me. I was there a month ago and my experience was a bit better but I am never coming back to Patrick BMW again. I guess I need to go outside my own neighborhood to find my new car.

GDHS

May 6, 2015

This dealership is not to be trusted period. I had a deal in place, had a deposit down and they notify me a day later that the car was sold to another individual for 2k more. On top of that they contacted me by email and the manager tried to sale me another car! I would not recommend this dealership to anyone folks and I suggest you stay away.

Lyn Mayer

May 1, 2015

I have been a customer since I purchased my car in 1999. This visit I needed quite a lot of repair work done on my BMW 323i. A very special "Thank you" to my service technician, Adam Crews. He explained to me very clearly, all the repair work that was needed. He was very attentive, kind, and courteous to me. I needed to leave my car over night, so he accommodated me with a loaner car until my car was finished. When I picked up my car, it was totally detailed and looked beautiful (for a 1999)! He told me that he personally did a little paint touch up on some of the chips he saw on the front of the car, because he wanted me to be happy! And I was! The car looked almost brand new! Thank you, Adam and Patrick BMW for the great service you have provided me over 16 years! Warmest regards, Lyn Mayer ~ P.S. Although I live closer to another BMW dealer, I will never go anywhere else! They will be servicing my car another 16 years!

BMW Newbee

Mar 23, 2015

I went to Patrick because I was driving past the dealership once and went in for a test drive and I really liked the saleswoman and would definitely recommend her. I am very particular with numbers, so I asked more questions over the buying process than I would believe a normal customer makes and she was great at replying and being on top of things. After agreeing on everything and placing the order for the car, it was finally time to pick up the car. I was thrilled and didn't even mind the extra wait time because I could understand that they are busy. However, after talking to a few friendly folks at sales, it was time to finalize the terms and sign. This however, for a reason that I don't understand, was not done with the Sales person but rather with a "Finance Manager". In my previous experiences buying vehicles I did not have to interact with so many people to finalize a deal, but I was ok with it. After stepping into the "Finance Manager"' office, I almost backed out on purchasing the vehicle. The guy was rude after I pointed out a discrepancy, he went as far as blaming me for not catching it on an earlier document that I signed and overlooked the issue. He was telling me "you already singed it in this other document, and we are all here". So, was he going to force me into paying more because I didn't catch it before?? I understand that people make mistakes, but blaming me and almost telling me that I already signed another document was absurd. The rest of the staff was great, and they later sent me to a Finance Manager that was actually nice and they did address the issue. But I have to say, if you see an older person there with the first name "Dan" on the door (I don't remember the first name)... think twice, there are plenty of other friendly BMW dealers in the area. Would have been a great experience otherwise.

Maria

Mar 8, 2015

This is our first BMW, and our experience at Patrick BMW was a great one. The staff was friendly, and knowledgable, and the vehicles are exceptionally well built!

Jeff

Feb 28, 2015

I can't say enough about how satisfied I am with Patrick. They worked with me patiently through my purchase(s), even when my sales advisor was on vacation. They assisted me with properly setting up all my services and even went out of their way to work with my schedule on some minor fixes needed for the car. My service advisor was prompt in looking up some information regarding the li-on battery and took of my service appointment in time (early even)... Superb service from everyone involved.

gbuckhout

Feb 22, 2015

Thanks Gary for working so hard and getting us the car we want! We will be back for another car for our son soon;))))))))) Jason and Galina

ARamirez

Feb 21, 2015

Patrick BMW stocks a great selection of makes and models. Their sales associates and staff were courteous, informative, and willing to work with us toward the vehicle we wanted. For us in particular, Johannes Steenkamp approached us while we explored the vehicles in their lot. After explaining differences between models and features, he quickly put us behind the wheel and let the car do the rest. He guided us through all vehicle features during the road test, which definitely made a big difference for us. Afterward, he quickly worked out financing examples for each package, feature, warranty and coverage they offered. We walked out of the dealership with all the information needed to pull the trigger if needed. Overall, I highly recommend them if you are looking for a BMW.

Aramirez

Feb 21, 2015

Patrick BMW stocks a great selection of makes and models. Their sales associates and staff were courteous, informative, and willing to work with us toward the vehicle we wanted. For us in particular, Johannes Steenkamp approached us while we explored the vehicles in their lot. After explaining differences between models and features, he quickly put us behind the wheel and let the car do the rest. He guided us through all vehicle features during the road test, which definitely made a big difference for us. Afterward, he quickly worked out financing examples for each package, feature, warranty and coverage they offered. We walked out of the dealership with all the information needed to pull the trigger if needed. Overall, I highly recommend them if you are looking for a BMW.

eashaan

Feb 20, 2015

Bought a used car from these guys and they were very helpful. They worked to get me competitive financing and help me buy the car from out fo state.

kasiyan5

Feb 17, 2015

It was the best expirience I had... The sales person, I worked with was expirienced and knowledgeable. I got what I want and for the price I wanted. I'm glad I stoped by the Patrick BMW. I would definitely recommend that dealership.

Carlos

Feb 7, 2015

We are very satisfied with the service. Adam was very helpful and clear in his explanations. Thanks!

merdjolover

Feb 7, 2015

We are very happy with this dealer and the sales rep Greg Larsen. Excellent service! Excellent experience! We have not been pushed and we were advised for anything we asked! Very professional, nice and great service!

GibbyPhD

Jan 19, 2015

Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine maintenance and a secondary minor repair. The loaner car was a great benefit for my day, kids especially loved it. ;)

vinnyr

Jan 19, 2015

Dealer ( Patrick BMW Schaumburg IL ) sold me a 2013 Nissan GTR with a full factory Warranty on 11-18-2014 shipped it to NY on 11-22-2014 where I took delivery on it. Paint work all over the car & loud noise coming from the rear end of the car. They told me to bring it in for repairs which I did & 4 1/2 weeks later Star Nissan in queens NY told me there is no warranty on the car because back in 2013 it was put in some kind of race mode & that voided the warranty. I spoke to the selling dealer ( Tim Gadmoski ) he advised me that he needed to talk to his manager Alex Razvi & he would get back to me. A week later I received a call back from him after about a dozen or so calls to him saying they will not take the car back & I'm on my own with fixing the tranny in the car which cost $16,000

GibbyPhD

Jan 19, 2015

Customer service and communication were top-notch, thank you for the prompt repairs, 100k mi discount and accurate planning to bring back for routine maintenance and a secondary minor repair. The loaner car was a great benefit for my day, kids especially loved it. ;)

NEW BEEMER

Jan 7, 2015

I wanted to write my review for Patrick BMW to express the complete satisfaction I had during my purchase of my 14 BMW 320ix. I was initially introduced to Patrick BMW by Sandra Salgado who then referred me to Christine to make sure I was directed to the right sales person for my needs. Christine introducing me to Angelo Tramuta, saying he was her first choice, if she had to choose a sales person. From the get go Angelo was all about ME and what I wanted, and wanted to pay. Long story short Angelo got us a great deal on a 14 BMW 320ix. I definitely will return to Patrick BMW when its time to get a new Beemer.

Faizan Siddiqui

Jan 6, 2015

the worst treatment we have ever experienced at any car dealership, this was supposed to be a day where the two sons were planning on getting a car for their dad but never had expected how the father would have been treated .... it started friendly with the guy coming and greeting us, but when it came down to numbers (where the father had no idea that his sons were gonna get him a car) where my dad was sort of negotiating the price but the manager had come out and told him rudely, and trying to ridicule him in front of his staff .... quoting the sales manager "if you cant afford a luxury car, please go next door (honda) im sure you can afford something there" i mean i came to know when when my father was walking out of the dealership that such things were said to him, and how he was ridiculed in front of every one ..... very poor standards of customer service, and they only serve people who they think can afford their vehicles

Sanjay

Dec 30, 2014

I found a 2014 BMW that had just about 10k miles on it on cars.com and approached Patrick BMW to talk about it. Christine led me to Angelo who showed me the car and talked about all the features. I enjoyed the car buying experience at Patrick and Angelo was very nice and easy to work with. This is a no-pressure dealership. They walked me through the extra warranty and applied no pressure to buy it. I was in for 2 test drives and both went very well. I will recommend this place to a friend. Angelo also volunteered that I come in the following week so he will show me all the features in more detail. My only suggestion is that they somehow quicken the process. It still took us quite some time after we agreed on the deal. It may have been because of running credit checks etc.

jpmccarth56

Nov 21, 2014

Greg Larsen was professional and courteous. He had everything ready to go for me, from the new vehicle to the paperwork for my trade. I got a pretty good deal and a really nice 2014 328i xDrive. Greg also took the time to show me all the nuances of the car so that I could easily configure it the way I wanted without having to read pages and pages from the owner manual. I'd recommend Greg and Patrick BMW to anyone.

lmv

Nov 3, 2014

Starting with the misleading information about the lease and interest rates, to the horrible customer service, our entire experience at Patrick BMW was ridiculously bad. We should have know better - here is why:Being new to Illinois, we asked about interest rates and taxes, and were misled into a lease, which actually costs more than it would have to finance the car through the bank. When we tried to discuss other options, we were flatly told, You cant."The car - which had 7000 miles on it (used" by any other name) - was sold as new because it had never been titled.This new car showed a good deal of use, starting with a mangled wheel, and a cracked/broken rear light, which we had to discover for ourselves, as opposed to the dealership doing the necessary due diligence.When we brought the car in to have the windows tinted and to get the damage fixed, we were told they would call us when the car was ready. This was not to be. Rather, we had to call to find out when the car would be ready, and then we were never given confirmation that the car was actually ready.Upon deciding to pick up the car the next day (still not know if the car was ready or not), the Customer Service personnel told us that we had not received a call because they were, really busy.When we picked up the car, it was not washed or vacuumed as we had been told it would be. In fact, it was dirtier. And the people who had been working in our car left one of their tools in the backseat.To say that this was a bad experience would be downplaying it. The only saving grace of this experience is the fact that I can use ANY dealership in the U.S. for the maintenance of the car, which is one benefit I intend to use in order to avoid the insult that Patrick BMW calls Customer Service."

win.kaczmarek

Oct 17, 2014

After visiting three other so called high end dealerships we visited patricks.we meet a sale man named keith who let us drive several cars directed his questions about usage and storage to my daughter and generally made us feel comfortable not pressured. Not once did he try the old closing lines or tell us he needed a sale or bring in his manager. It was refreshing! I will shop there again.

Juanita Martin

Oct 15, 2014

My husband and I had been looking at the X3 for a while, we did our basic search online and finally decided to go to Patrick BMW in Schaumburg. Vincent Valente helped us find the perfect car for us, we told him what we were looking for and within two weeks we were driving our new car. Vince was great, very resourceful, knowledgeable, friendly and not pushy at all. 5 star customer service.

Nickie

Sep 25, 2014

Called to schedule a test drive for a used car. They confirm that the car was in stock and schedule an appointment for a test drive. Imagine my surprise after taking a half day off work and driving a hour and a half to get there to find out the car was not there. I beleive the car probably wasnt even there they just try to get you in the door. They offered to have me test drive a different car...no thanks! I took my business elsewhere and went down the street. Such a disappointment.

Shoaib Ud-Din

Aug 4, 2014

I bought BMW 528i xDrive 2015. Shopping experience was excellent.

curtischong

Aug 1, 2014

I've been taking my 528XI to Patrick BMW for 4 years now. I tried 4 other BMW dealers before trying Patrick BMW. From first visit to now Patrick BMW provide consistent courtesy and professionalism. Their service team always greet when you pull in. Adam and Matt, two guys I dealt with always explains in details on service they will perform. Always take time to answer my questions and provide additional insight. It was time to trade in my 528XI, so I met Keith who took time to help me find the right car for me. Keith really knew what I wanted and never pressured me to take something else that was readily available. Few months later, Keith found the perfect 2014 X5 with all options I've been looking for. Considering demand of the new X5, I'm sure this wasn't easy since I did not want to order without seeing/driving the car I intent to buy. Keith was able to obtain a great deal and I am absolutely happy with my new X5. Keith's patience, professionalism and taking time to really understand what I wanted really stood out. After meeting Tim, Sales Manager, I can see how Patrick BMW focus on customer comfort and satisfaction over pushing numbers. Entire process to complete paperwork was smooth and without any pressure. I will continue to get my BMW serviced as well as my future BMW at Patrick BMW.

igorkoua

Jul 15, 2014

Best experience of buying new car! Alan Murad help me find the car i really want to,also he get me a very nice price..

Vernon G.

Jul 1, 2014

I had a awful experience with Patrick BMW service, what was supposed to be the BMW "experience" ended as a huge disappointment. The front loaner coordinator as the assistant were unacceptable with their answers over the phone, one was unbearable to understand due to her accent and attitude. You would think since you own a luxurious car the treatment would be up to some standards. I was rushed off he phone, the answers to my questions were unacceptable, unprofessional and seem she had no knowledge of what I was asking. I wouldn't schedule any further appointments due to the lack of intelligence and professionalism in these people. They bring down the morale of he dealership, hiring more efficient people.

Alex205

Jun 30, 2014

I had to deal with the most incompetent, awful, lack of communication skills, type pf employees. I called service to schedule a appointment of what should have been a great,easy flowing conversation it turned to the worst. I couldn't understand the woman who picked up my call unforgettably her accent was really thick I couldn't make up of what she was saying, her communicating skill weren't to her best knowledge for what it seem she couldn't make up her mind about pricing. Forget about the ultimate BMW experience, she was awfully rude, quick to hang up, her answers were unacceptable.

LisaX5

May 26, 2014

Went to several dealers only to find out the new X5 was in such high demand it had to be ordered. Gary made the process easy, exciting, fast and perfect!!! My car was delivered on schedule as promised and exactly as I ordered. Gary went above and beyond to contact me weekly regarding the status of my car. He has continued to check in to see if I am happy and in need of any further assistance. BMW's are very competitively priced right now and Chris made us feel that we got a great value. I would absolutely recommend Gary and Patrick BMW.

Dazza31

May 5, 2014

I was in the market for a certified car and had some particular needs on model, color and options. The one I saw and hoped to get was snapped up before I could get it. Vince and his manager were able to work with me to get a comparable one in the ball park of what I was looking at. The transaction was seamless and there has been consistent follow up since. In a commoditized market service makes a difference. The fact that there is red glove service where they leave a loaner in your driveway and pick up your car makes it even easier. This is our third purchase in a year via the Patrick dealership across several brands.

WEB

Apr 26, 2014

Patrick was one of five dealerships nation-wide contacted through on-line ads for BMWs. While they had sold the vehicle in which I was interested, the agents made great effort to locate a like vehicle for me. Their efforts, friendliness, and timely information was most appreciated. I did find my vehicle in another part of the country, but Patrick would assuredly be contacted should I again be in the market for a vehicle. Great people and effort.

balasdds

Apr 23, 2014

From my initial contact with sales manager Chris Lima through the sales process with Keith Svec, my experience was outstanding. There was never any pressure applied to see a model outside the specification I wanted,it was a collaboration of my desires and their inventory.When the options were narrowed down , both men took the time again to graciously explain the features to my wife at a later time as the final decision was made on the final 2 considerations.I was not sold a car, I facilitated in joining an organization of excellence.GB

pgeorgieva

Apr 19, 2014

Excellent and professional sales representatives !! Took no time for them to find me the vehicle I wanted at a great price. I would definitely recommend this dealership.

RCLambert

Apr 15, 2014

I currently have 2006 325xi and have taken my car to Patrick for maintenance. Has been an outstanding experience. Yesterday I ordered a 2014 535d drive. My sales rep was Johannes Steencamp. He is an outstanding sales person and will steer you in the right direction for your purchase. The experience was low key, no hard sell. If you are in the market for a new BMW, go the Patrick and ask for Johannes. You will not be disappointed.

hwong65350

Apr 14, 2014

Terry Shoemaker was very professional and my family and I came away feeling that we got a good deal on our car. I have only used Patrick BMW which is testimony of their overall service.

Ripped offed

Apr 10, 2014

this guys are complete liars and crooks ..do not buy anything here or definitely dont get your car fixed here. Brad Smith the head of service is a liar. i brought my car in the car door wouldnt open. they ripped the car apart ruined the panel and then taped the door shut and said this is the best we can do. then when i filed a official complaint. Brad Smith blatantly lied. I spoke to several people there and they were all delusional tools. they told having my car door taped shut and the inside panel destroyed was good work...the worst car dealership ever.

oneill77

Apr 10, 2014

this guys are complete liars and crooks ..do not buy anything here or definitely dont get your car fixed here. Brad Smith the head of service is a liar. i brought my car in the car door wouldnt open. they ripped the car apart ruined the panel and then taped the door shut and said this is the best we can do. then when i filed a official complaint. Brad Smith blatantly lied. I spoke to several people there and they were all delusional tools. they told having my car door taped shut and the inside panel destroyed was good work...the worst car dealership ever.

DomKas

Apr 5, 2014

Nick was awesome. definitely the best salesperson I've worked with. He got me a great deal and was very helpful in answering all of my questions.

John Henry

Mar 31, 2014

Took a Saturday off to see Vicki Szlendak about a 2008 Carrera 4S listed and pictured on cars.com. When I got there, Angelo Tramuta showed me a 2008 Carrera S. They might know their BMW, but they really don't know 1) other premium cars and 2) computers. I won't say they are being decptive, but it is funny how "convenient" the pictures show 4S and the other pictures matched exaclty what I saw at the dealership.

MaryChan

Mar 27, 2014

Kam Kapustka was very helpful and professional. He is very knowledgeable about the car. I was very satisfied with his help on the purchase. Definitely refer my friends to him in the future.

Elin123

Mar 11, 2014

If you were interested in BMW, as one of BMW lovers, I would like to say to go Patrick and find Vincent with his managers. What comes to your mind with BMW? Mine was definitely price first and car quality. But youd better consider other things after purchasing the car. He has many good options on BMWs which means you could get good price from various parts. And due to his professionals and industriousness, all cars he had was very nice compared to other cars from different shops. And he was a different dealer from who Ive ever met who gave me the faith on my BMW. I can confidently say that Vincent is the right guy to customers.

Al15840

Mar 8, 2014

The sales staff, especially Sharon Lee, at Patrick BMW were great and we're attentive to my every need. It was a pleasure doing business at Patrick BMW again.

RonSchofield

Mar 4, 2014

I have had both positive and negative experience dealing with Patrick BMW. Like any dealer, when I purchased my car there, they were all over me and I honestly feel like I got a good deal. I brought it in a couple of times for repairs and they were done to my satisfaction. I have been asking for over two months now about a satellite radio offer made by BMW of North America and each time in email, told, "we will have someone get back to you." After hearing that from four different customer service agents, an no follow up response to date, I realize this is the run around and they have no intention of addressing my questions or concerns. My recommendation for you: If you are buying a car and plan to move out of town, Patrick BMW is just fine. If you are going to rely on any interaction with the dealership post-purchase, more than likely you are not going to be happy. I won't purchase from them again at this point. Too many other better choices in the Chicagoland area for this kind of customer service.

vetteboy1969

Jan 30, 2014

Andrew Malone takes service to a whole new level. I would recommend him to anyone I know! Patrick BMW did a great job on my car, and they even washed my car before they returned it to me!

Mike Ganjani

Jan 13, 2014

Hi, I have been a customer of patrick BMW for years. I own two BMW and they have always done a great job. One suggestion I have is that perhaps they should leave a few cars for their loyal customers as a loaner, as I can schedule always when the car will break down. I had to rent a car because they did not have a loaner. Thanks

sammiesmom

Jan 6, 2014

My flat tire light went on and indicated I needed to get to a dealership right away. So on New Year's eve afternoon around 2:00pm, I drove to the nearest dealership. To my amazement they were still open. Considering they were closing early for the holiday, I was thrilled to be able to get a new tire. They did the work quickly and competently. When I received my car, my windows were spotless and the carpets had been vacuumed, both of which I did not expect. The service writer explained they would have washed my car however it was snowing and too cold. He told me to come back when the weather becomes better and they will gladly wash it for me. I rate this excellent. Love my mini and love the service experience.

shamik_mitra

Jan 6, 2014

I found the dealer to be friendly and upfront in all the aspects of the vehicle. There were no hidden aspects of the price or the vehicle that were a surprise later on. Sharon was friendly and not pushy. I like these aspects and that has had an influence on my decision to go with Patrick BMW over a competitor who were very pushy. The test drive was awesome!

lazman

Jan 5, 2014

I went to Patrick BMW because they had the model of preowned BMW that I was looking for. I was treated in a very friendly and professional manner by my salesman, Alan Murad, and I could not ask for more. I agreed to a very fair price and I left the dealership very satisfied.They even offered to wash and detail the car I drove there in and deliver it to my house so that I could drive the BMW home. Above and beyond.

gbshah

Jan 4, 2014

Overall experience was very good. I liked the no-pressure approach sales person used. We visited dealership 3 times, 2 times to test drive the car and finally to purchase the care. Product and service were excellent. Thanks.

NancyGutierrez

Jan 3, 2014

I have a long time customer of Terry's (since 1997) He has always done his best to provide me with clarity about my purchase and work the best with in my budget.

BMW Fanatic

Jan 2, 2014

great service. great selection of cars. and great pricing

mydenali

Dec 26, 2013

Patrick Mini dealership were very professional and went above and beyond with service. Even though my mini was still under manufacture's warantee, the shop provided me with another mini and provided me with updates until my mini was complete one week later. I've been to many dealerships...and because of Patrick Mini's service, will never go to another dealdership.

Igorek

Dec 26, 2013

I came to dealership ready to have a hard negotiation process according to my experience with different dealerships. Alan made me realize that this is the car I want without any pressure. Alan and Jori were very helpful thru the whole process. After everything was done, before I left Alan stepped outside and provided me with instructions for some futures in the car.

Waterboy5396

Dec 18, 2013

Although that other BMW dealership on Barrington Rd usually matches Patrick's price and offers me a better credit card deal, I choose to take my business to Patrick BMW. The big reason for this is the good working relationship I have with Terry Shoemaker. Terry exemplifies the professional standards I expect from all those associated with Patrick BMW and he takes an active, personal interest in his customers. Throughout the 3 1/2 months it took to get delivery, Terry was very patient and took time to address any and all concerns I had in a timely manner. At delivery he took the necessary time to acquaint me with the features of the 2014 X5 and invited me for a return visit for a "refresher" course which I will probably need. Simply put, Terry Shoemaker is a fine mbassador for Patrick BMW.

Mini fan

Dec 13, 2013

We are always satisfied with the work the service department performs. The folks at the service desk are always polite.

Jordan

Dec 12, 2013

Every interaction with Patrick is excellent. From sales, to finance to service. People are responsive, helpful and care about getting the job done right. I would and have recommended many people to Patrick BMW.

komalley4

Dec 10, 2013

Eric was great, very professional. He took his time to explain, in a very clear way, the difference between buying and leasing a new BMW.

Max love for Mini

Dec 7, 2013

Everyone there was very nice and helpful. They let me take my time with my purchase without the typical sales pressure.

Alkhouri2

Dec 6, 2013

I ordered the car from Erik about 45 days ago , got the x5 on time for my wife's birthday and everything went beautiful . I thank you , my wife thanks you , she loves the car . U r the man

billgrams

Nov 30, 2013

Kristin was superb, The repairs were done in a timely fashion and the Christmas promotion of "trading food for service discounts" helps me and those less fortunate. God Job, Patrick

First Time BMW Owner

Nov 27, 2013

Kam Kapuska is an awesome sales professional, courteous, respectful, knowledgeable and patient.

Schulz

Nov 26, 2013

We were leaving on a trip soon and we were very happy to be able to get in today for a look at our problem. Can't beat service like that!

Chicago_bulls_

Nov 24, 2013

15 years of consistent great customer service in sales and service. Bought my third BMW from the Patrick Group because they offer a no pressure sales experience and they treated me as a valued customer regardless of my appearance. Some dealers stereotype you by the clothes you wear and treat you based on their assessment of your wealth. Not at Patrick. I wore jeans and a tshirt and they treated me respectfully. I bought my 535i from Patrick, and will buy my next BMW from Patrick as well. Great overall experience for me!

Neal

Nov 22, 2013

Always a pleasure to work with the sales and service folks at Patrick BMW. I bought my first few 3 series from Patrick BMW, as well as my 5 series. My experience with the dealership has always been excellent!

tthalasopouli

Nov 21, 2013

Kam is a very polite service oriented individual sales person. He explained the process and features of the car really well. He was very informative while test driving the cars of my choice X3 25i vs X3 35i. I had a couple of questions after the sale and he was very much willing to explain to me the various features of the car once more. All in all I am extremely pleased with Kam's service. In addition, I had a question concerning the functionality of my car (plenty of electronics and features), Kam was not there at that time, and Angelo (I cannot remember the last name of that individual) was willing to answer all my questions very patiently and thoroughly. Another great person in your staff. Furthermore, yesterday, while I brought my car for a wash, I purchase a set of all weather floor mats. After the car wash, the Matthew was the service person, seeing me holding the floor mats, he offered to install the floor mats for me. I really was impressed with the before as well as the after service sale. Finally, during my initial search for the car, I had quite a bit of email communications with Alexandra Parish. Alexandra was very helpful, patient, and followed up quite thoroughly and timely with all our communications. All in all, the whole process was an outstanding experience. A great job indeed in part of all of your staff.

zenbion50

Nov 20, 2013

Vince is a great salesman to work with. He was attentive to every aspect and truly made us feel at home. We also feel good about the deal we got as fair to everyone. The only thing I could fault the dealership on would be the Finance area. We had a cash deal and just needed to sign a few forms and write Patrick a check. Unfortunately we sat for over 90 minutes before we were seen by Finance. It took less time than that to close the deal with Vince. I might also add that being out-of-state we were told we would see our title transfer paperwork in a week. It has been 11 days and still no package of papers from Finance. Despite all this, I still am very pleased with the Patrick experience. Thanks Vince!

pbrink1

Nov 19, 2013

I brought my 2010 X5 in for service on my brakes and to get the software update for the NAV system. Kristin was great in getting me the service I needed in a timely manner. The problem with the NAV system I thought would be corrected with the software update but unfortunately the problem still persists. I brought the problem to BMWNA when I first purchased the vehicle in Nov '09. The problem is that the NAV system can't find my house or the thousands of other houses in Kane and DuPage counties that use letters in the house address ie. 4N112 Country View Ln. I am amazed that a problem as simple as this has not been corrected in the 4 years I have owned this car. I am also amazed that BMW is well aware of the problem as the various service advisors I have dealt with since owning this car knew exactly what I was talking about. I have owned BMW's since '97 and was a big fan of the company but the competition between premium automobiles is too great. Therefore my next car I buy in the next 6 months will have to be another premium automobile. While this problem appears to be minor it leaves a bad taste in my mouth that it hasn't been corrected. All the other cars I am considering have fantastic electronics and makes BMW's look antiquated.

kellygray8

Nov 18, 2013

The sales process at Patrick Mini/BMW and working with Ric Tryce was the best experience my husband and I have ever had in purchasing a car. After test driving the Countryman, I talked with Ric on the phone regarding our trade-in and what our limit was on spending for the Countryman. We agreed on a price for both and when my husband and I went in to finalize it on paper, we both thought no way could this be as easy as it was and sure enough everything Ric and I discussed over the phone was the same when we went in to purchase the Countryman. Ric took the time to explain everything from building the Countryman to when the car was delivered and he has followed up with phone calls to make sure everything is going smoothly with the vehicle.I am loving my Countryman and would definitely encourage anyone interested in a Mini to buy one.So far Patrick Mini has been a great dealership and I will definitely recommend Ric Tryce and Patrick Mini/BMW..

ncia774238

Nov 17, 2013

I bought my first BMW 10 years ago and traded it in this past week. My entire experience with Patrick BMW has been great, from the sales experience to the Service Department. I didn't need to consider anywhere else.

abdul malhes

Nov 17, 2013

my favorite dealer in Chicago area, friendly staff, walk in available, very professional. I do recommend this place even if someone has to drive longer distance

Devoted Customer Clyde

Nov 14, 2013

I am continually impressed with the quality of service I receive at Patrick BMW and Patrick Mini. I have leased cars through both entities, and the attention to detail in all aspects of service is outstanding, not to mention the cars themselves, of course. The training programs in customer service must be really good, because every single one of the dozens of people who have helped me over the past fifteen years have been courteous, efficient, knowledgeable, and as good as their word. So why aren't they perfect? Well, the only thing left that they could do for me is be free, and obviously they can't do that! But then again, they never try to upsell me, and their prices are fair. Who could ask for more than that?

Alkhouri2

Nov 11, 2013

These guys are awesome , came in to service my daughter 3 , Matt explains what needs to be done tells me how long it will take . Got the car on time washed and cleaned . You can not ask 4 more . Thank you guys for everything

Kathy V

Nov 11, 2013

Patrick BMW, you have the greatest techs and such wonderful customer care! I trust that I will receive the best for my car.....and myself! Thank you!

335 Owner

Nov 7, 2013

I have been coming to Patrick BMW since moving to Chicago in 2009, based on a recommendation by my brother who is a mechanic. I live on the North Shore and have to drive a distance for service and repairs, but I would not consider going anywhere else. Although I did not buy my vehicle at Patrick BMW, I plan on doing so because of the excellent follow up with my current vehicle.

lovemyx1

Nov 6, 2013

Normally, when I think of dealing with a pushy car salesman, I start feeling that maybe I would prefer a root canal. The car buying experience with Angelo was not like that at all. First of all, he made me feel comfortable and really listened to me. He new that price was very important to me and helped me find the right vehicle with the options I was looking for. He placed the new car order and kept me informed of the status every step of the way. I dealt with Angelo mainly through email and he responded readily to every question I had.Based on my experience with Angelo, I would highly recommend Patrick BMW to friends and family.Very good job guys!

Bob D.

Nov 6, 2013

Very friendly and accommodating service reps. ***Why don't more dealerships realize that the salesperson and management you speak to once or twice, but the service department folks you interact with for all the years you own the car??*** Service after the sale is what sells cars and builds (or kills) customer loyalty--at least for me, and with 6 drivers in the family I buy and service a lot of cars. My experience with Patrick Mini Service Department has been all good. Keep it up, I'l be back!

Rnfsrf

Nov 4, 2013

My experience couldn't have been better. Johannes Steenkamp was very professional,direct, and swift. I too am in sales and will only buy from those I respect.

brucegina

Oct 27, 2013

This dealership is very professional and responsive. This is my 5th car from Patrick BMW and they do a great job. Good pricing, attentive staff, clean facilities and excellent follow-up. They don't have the typcial used car dealership mentality of trying to ram a car down your throat. Highly recommended!

whitehead

Oct 23, 2013

I keep buying from Patrick because their service department is the BEST

CaiDunlap

Oct 14, 2013

Kam is highly skilled salesman with excellent custom focus attitude. His patience as well as commitment earned my trust and brought me great experience with this Patrick dealer.

sigmundkosla

Oct 14, 2013

The assistance I received from Matt Page after our BMW experienced an unfortunate accident was beyond what was expected from the service department. He help coordinate the repairs with Ementi Coary from the Patrick's Collision Center, who kept me inform on the repairs weekly and walked thru the repairs list. After picking up the car we had some minor issues to be corrected with the paint and related concerns. Brian Hallberg the Collision Center Manager made him self available when I picked up the car the second time and wanted to make sure that all issues were corrected and if I had any other concerns or issues at any time to contact him directly. Everyone when beyond what was expected and it is and was appreciated.

Wingnut335

Oct 12, 2013

It's has always been a pleasure working with Matt Page. He always goes above and beyond what I expect out of a service advisor. I'm always well informed about how long the work will take on my vehicle as well as what work that needs to be done. I look forward to scheduling my next vehicle service appointment with him.

Ted

Sep 26, 2013

Love these guys starting with brad , Andy , and my guy Matt , I drive 45 miles each way to have these guys work on my cars ,beautiful people to deal with and that is the reason I would not let anybody work on my cars but the Patrick boys .

XTRM M3

Sep 26, 2013

I have been taking my BMWs to Patrick for several years after a string of problems at another BMW dealer and have consistently received excellent service. I have developed relationships with many of the service people who always stop to say hi, welcome me, and make sure that I am being treated well and my car issues are being resolved. I have recommended Patrick BMW to family/friends who were having issues at other dealers and they have always come away pleased and with their service issues resolved. As someone who is a real BMW enthusiast, I couldn't ask for anything more from a BMW dealer.

"JUST DD"

Sep 26, 2013

I went to the dealer just to see the car.keith the saleman approach me right away if i need any help.I told him what car i want to see,right away he was glad to show me what i want and it started from there."WE LOVE THE CAR FROM IN AND OUT".

mcoulolias

Sep 25, 2013

The purchase of a new 2013 BMW 528i Xdrive sedan was wonderful. Kam was quick to realize what I wanted and drove my son and I a few miles to the holding place of the car of my dreams. I test drove it back to the dealership and loved it. We negotiated a price and I told Kam I needed 24 hours to think about it. The next day I called him and said I would buy it. Kam had it ready.. shining clean. He explained all the features to me. Jori Renc explained the financing. My experience ..... timely, courteous service and a great car!

Keith723

Sep 19, 2013

Always a pleasure, people are great, work done when promised and correctly. As long as I own my BMW I will be bringing it back to Patrick BMW

jwskn

Sep 19, 2013

My experience at Patrick BMW was great. Everyone I dealt with was knowledgeable and professional yet laid back at the same time. They were perfect to introduce me to BMW.

hubs11

Sep 16, 2013

Every time I come into the Mini service area the people are always friendly and very helpful. I usually wait for my car and I know it sounds weird but I appreciate the chairs with the tables attached to them, it makes working easier. I also value the car wash my Mini gets before I leave.

cwise538

Sep 16, 2013

I have taken my vehicle to Patrick twice now and, both times, Patrick has performed exceptionally. Andrew Malone and the service team are very professional and easy to work with. I live about 40 miles north of Schaumburg and pass near a BMW dealer in Lake Bluff on my way to Patrick. This is how much better Patrick is compared to other BMW servicers in the north and northwest suburbs. Patrick also went to bat for me on certain issues that might have been considered a close call under the manufacturers warranty. In fact, another dealer attempted to bill me $8,000 for allegedly "uncovered" repairs which were misdiagnosed. Patrick identified the actual problems and successfully recovered from the BMW warranty. They are the best.

SanelVelic

Sep 15, 2013

I walked in looking around found a 2008 bmw m3 that Keith help me threw the proses and Rick the used car manager and tim both worked out amazing deal to earn my business mad it a nice and easy deal. dan the Finace manager took care of me on the extended warranty that basically paid it self already I would not recommend any other dealer but Patrick bmw to all my friends and family thank you guys for such a amazing experience

Michael

Sep 10, 2013

As a rookie Mini owner, I was frustrated trying to read the oil dip stick. I thought it was just me, but the technician went out of his way to assure me it was the design and then took the time to show me a unique way to properly measure oil level. And that I could expect to use a quart of oil every 1,000 miles or so. Two big thank yous.

nsaviano

Sep 9, 2013

Walking into the dealership I was greeted by a friendly staff of folks that work there. The dealership looks impecable so that makes me more comfortable. Eric my salesman gave me a few choices for what I was looking for and hit it right on the head. He was professional and his knowledge of the vehicle was tremendous. The price was exactly what I was planning on spending, so they made it work. Financing was a breeze with Dan Bionci. Delivery of the car was perfect. Overall excellent experience and will recommend to anybody.

JCinefroOne

Sep 5, 2013

ALL the employees at Patrick BMW are ALWAYS friendly and helpful. They go out of their way to be of service whether they know you or not.

hannaconley

Sep 5, 2013

Upon arrival I had limited time and Andrew helped get me on the road quickly and he kept me up to date on what was being done to service my car. When I needed a loaner he let me know when it would be available. He was always courteous and very helpful.

vetteboy1969

Sep 4, 2013

Andrew Malone works magic! Patrick is lucky to have him in service, he is the reason I bring my car there! Andrew is friendly, professional, and knowledgeable. He makes you feel assured the work being done will be done properly!

jzimmerman1996

Sep 3, 2013

Sal was a great salesperson and had already researched my trade value and checked on my offer price before I arrived. Once I got to the dealership, Sal quickly completed all paperwork and had the car prepped for delivery. He was very attentive to what I was looking for and did everything possible to ensure I had a positive experience. I would recommend him and the dealership to friends and family.

jodidezara

Sep 2, 2013

The whole process was made so easy, I will continue to buy all my cars from Patrick Dealerships! What a great experience! the people were very friendly, the dealership was very clean, I'm pregnant, so going to the bathroom often was part of the experience. Everything was explained in detail, very clean from start to finish.

larrywestjr

Aug 30, 2013

Easy to work with and no hassle in making a deal. My salesman Angelo cut to the chase and did not try to sell me a car I did not want. Showed me what I wanted to see and left me to make my own mind up without any "hard sell" tactics. I will recommend him to anyone who is looking for a BMW.This is my fourth BMW and it is by far the best car I have ever owned.

Amerisuites11

Aug 22, 2013

This dealership offers excellent service and a friendly staff. They also go out of their way to make it comfortable when you are there. It is easy to do business with Patrick BMW.

Nade

Aug 20, 2013

There should be a '6' to rate this dealership (I've been coming here for 5 years even though there are 2 other BMW dealerships that are just as close, but feel this group is exceptional). They are thorough, polite & efficient. If you have even the slightest issue, they rectify it (with a smile, besides). Great customer service & very welcoming -- and a real group effort (from the Porters on up) which has to be instilled by management.

Curt and Tammy L

Aug 15, 2013

This was the 8th vehicle we purchased or leased from Tim Gadomski in the last 11 years. We now live in Lake Geneva Wisconsin, however we gladly travel to Schuamburg for all of our new car acquisitions and service. Dealing with Tim, Eric, Angelo, Keith and Mike make it a fun experience every time. Thanks again for a job well done.

LaraKK

Aug 9, 2013

Great customer service. Very friendly professional employees. Waiting room is very clean and comfortable. Would highly recommend this dealership for not only service and repairs but for car purchases too.

helenrancich

Aug 6, 2013

Aarron was absolutly the best person I have ever met at a BMW dealership.He thoroughly took care of my car and took care of communicating with me with great detail. He is an example for all. Thank you to Aaron.

BarbA

Aug 5, 2013

Just purchased my third BMW from Patrick BMW. The team there makes the entire purchasing and owning experiences so enjoyable. I didn't even "shop" the car, just went straight to Patrick. Brad, Chris and Alan take great care of me, treating me like a person not just a sale. They spend time making sure I understand everything and am happy with my car. If I'm not happy, they aren't happy and vice versa. If you're in the market for a BMW, make Patrick your only/last stop!!

Ronald Brannan

Aug 4, 2013

Shopped for a 328I convertible and made the trip from Mokena to Schaumburg to buy because of the great price that I worked out with Tim Gadomski and Vince Valente. Really nice people to do business with. Sure hope the service side of the store is as good as the sales side.

babyblue2

Jul 29, 2013

When I brought car in for service I was immediately greeted and asked what the purpose of my visit was and I explained it to the individual. He immediately asked who my service adviser was and I told him Mr. McCall. He then proceeded to take me into his cubicle where Mr. McCall greeted me had me sign the necessary paper work for he work I was having done. Then he took me over to a young lady who gave me a loaner car while the work was being completed on my car. The car was done on time and when promised. The work so far seems to have been done properly and the way it should have been done. My car was washed and cleaned before it was returned to me after the work was done as well. I would not hesitate to recommend Patrick BMW to anyone who has a BMW.

JJClune

Jul 28, 2013

The recent service on my BMW X5 at Patrick Schaumberg was perfect, on time, I was made feel very welcome, informed about the status on my car, and will continue to be a Patrick BMW customer, thank you Adam.

adanwashere

Jul 27, 2013

Great service advisors. Really enjoy coming because they show that they care about the customer. There's closer BMW dealers near me but I rather go extra distance for a better visit.

Hostetler

Jul 25, 2013

I have found Blake to be one of the most cordial, knowledgeable, and accomodating service technicians that I have ever met. He is courteous, listens amazingly well, and will make any adjustment necessary to make sure that we are happy. He is the reason that we continue to bring our Mini back to Patrick for service and he will be the reason that we upgrade to a newer Mini-brand vehicle in the near future.

jchristo12

Jul 18, 2013

Was the best car buying experience I have ever had. Enzo was great and got us the car and the price I was looking for. Will definitely be back to purchase my next vehicle with him.

dustandashes

Jul 11, 2013

I have two MINIs and have been getting them serviced here since 2005. I live 4 hours away but wouldn't go anywhere else for service. They are the best I have ever experienced in every aspect.

HappyHelper

Jul 8, 2013

My Aunt and I went here last weekend to look for a new car for her. Because I love cars, she asked me to help guide her through the sales process. So I came down from Wisconsin to help her out. She wasn't sure of the right questions to ask and felt intimidated going alone. The sales associate was personable, helpful, not intimidating at all. We were very impressed with the service we received. Everything was explained to us in a way that both my Aunt and I were able to understand and all my questions were answered. The Sales Manager even came in and helped find the right car for my Aunts budget and she got everything she was looking for. She will be coming back to take the delivery of the car in the next week. I highly recommend coming here for both new cars and great service in general. I am confident when my Aunt comes back for service work on her new car she will be treated right. It puts my mind at ease that I wont have to worry about her getting swindled.

TetsujiHosoda

Jul 1, 2013

Angelo was always friendly and responsive to my emails and phone calls. I'd be happy to work with him again. On the day of delivery, I had to wait there for several hours but it was not due to his fault.

barnesgambino

Jun 28, 2013

We are repeat customers with Patrick BMW. We value their professional service from purchase to service. Out salesman, Kam is outstanding and this is the second car we have pruchased with his assistance.

SilviuNicolae

Jun 20, 2013

At Patrick BMW I had the best experience ever for a dealership. Angelo Tramuta was patient, helpful and very professional during the whole process. If I could give this guy ten stars I would, he was very kind and friendly from the moment we first met. Thanks Angelo

Weekiesmom

Jun 20, 2013

Although I indicated that the purpose of our visit was sales, we come to Patrick to service our vehicles, too. We have always had excellent service. This last visit, when we purchased an executive pre-owned car, we experienced the same care and attention that we have come to expect at Patrick BMW. Each od these employees - as well as others such as Cat and Andy, to name a couple - are friendly, gracious, competent and always looking out for our needs in assisting us. They are to be commended as well, certainly, as the dealership leadership for setting the high standards these associates achieve every time we visit.Thank you!

igazbb

Jun 16, 2013

Ric was very knowledgeable and took the time to talk to us about the features of the mini. He did not rush us to make a decision which we appreciated.

jpgood

Jun 13, 2013

Terry Shoemaker made our buying experience an enjoyable one. He was very knowledgable and helpful. We have never owned a BMW before and by the time we left the dealership we felt as if we were members of a special group of BMW drivers. (I believe we are!). Again, I can't speak enough about Mr. Shoemaker and our buying experience at Patrick BMW.

Vicki Landeck

Jun 13, 2013

Vince is great and we have now bought 3 cars from him. He is efficient and kind!!

AneaS

Jun 12, 2013

After finding a vehicle on-line, I contacted the sales department through their website. I received an e-mail back with an offer of a $50.00 debit card if I came in for a test drive, I was also contacted by their internet manager, George Sarkisian. He was great on the phone, so I took a day off work to drive 45 minutes to their showroom. Once in George's office, he suddenly became the "stereo-typical car salesman". He proceeded to tell my that my trade-in was a basically worthless, he dropped the "F" bomb more than once during my visit, and was distracted by personal phone calls on his cell.He offered me half of what other dealers were offering for my car, he was trying to stick me with almost 6% interest (I have over 700 credit score), and when I asked him if it would be a 5 year loan or a 6 year loan he responded by asking, "Does it matter?".Needless to say I chose not to do business with them, and a month later I still have not received by $50.00 debit card I was promised for taking a test drive.Very disappointing.

bburck5

Jun 11, 2013

Sharon Lee was phenomenal, really knew her stuff and made the experience. The finance guy Nick Harter needs some work, the only negative part of my purchase. Regardless Patrick BMW was great.

zsayla

Jun 5, 2013

Before visiting Schaumburg BMW I had visited couple of other dealership but the experience and product knowledge was far superior at Patrick BMW in Schaumburg. I will definitely recommend my friends and family to do business with the said dealership.

gluceo

Jun 2, 2013

Enzo, Angelo and the GM, Rocky were all friendly, fair, no BS kind of guys determined to help me get the car a I wanted at a price that knocked the competitive dealers out. There professionalism in getting the car ready, keeping their word, having the paperwork correct, and delivering the vehicle was all top notch. Yea to these guys!

Laureen

May 22, 2013

I bought my first BMW from a different dealer, where I found the sales service very good but the repair/support service very lacking. Although I loved my 328i hardtop convertible, I needed a bigger car since becoming a grandma. I went to Patrick on a whim with my son since he lives near the dealer. Lucky for me, Sharon Lee was there as we entered! She's an amzing salesperson, and I mean that in all the good ways! Patient, knows her product to a fault, and knows her inventory. Within minutes I was in an X5 for a test drive and loved it. I returned that Saturday with my husband, who also test drove a vehicle. Although it took me hours to decide, (poor, patient, Sharon!), I ordered an amzing X5 with the M sport activity package! It only took 3 weeks to getmy car and I love it! I can't say enough about Sharon! If your looking for a smart and patient salesperson, she's your person! I brought my car in for the polysteel protection this past week and the repair department is just as efficient. Rose helped me that day and couldn't have been nicer. I'm so glad I walked into Patrick BMW that day!

Tony D.

May 18, 2013

Great service and great experience as always. Enzo Costa and the Patrick BMW team were courteous, professional, and attentive to my needs. Wouldn't recommend any other dealer but them.

Linda

May 15, 2013

Patrick BMW - specifically Nick - kept in constant contact with us during the process of finding the perfect vehicle for us. Great attitude.

mbucc

May 15, 2013

Enzo Costa was extremely helpful and professional.

Happy customer

May 10, 2013

I would definitely give Patrick BMW a 5 star rating. The service was excellent and our salesperson was very accommodating.

x3 buyer

May 10, 2013

Eric manniya really is an excellent salesperson that makes the buying experience great

jonny745

May 4, 2013

I have brought my 2002 BMW 745i for professional assessment of the problem which sounded as a clicking noise, not knocking. After a whole week of diagnostics at Patrick Dealer Group, service manager Matt Page informed me that the engine will have to be replaced for either short block for $17,000 or the long block for $25,000. This was orchestrated and confirmed by group manager Brett. Then I was guided to contact BMW North America to cover the cost of engine replacement as Patrick Group intended to defraud the warranty of BMW North America and myself. When BMW North America declined the claim, I have suspected foul play as the car had only 57,000 miles, so I declined the services as well and removed the car from Patrick Group. Later I made an appointment with Fields BMW, and shortly after I arrived there for problem analysis. Upon arrival to Fields BMW, the alternator seized and there was no longer a clicking noise. Fields BMW Service Group ran all diagnostics and found NOTHING pertaining to any cylinder or engine problems, as they have submitted this in writing. The list of problems included the alternator, AC leakage, transmission sleeve leakage, and power steering leak, all totaling to $5,600 in complete repairs. To verify all this I have reached out to Hi Tech Auto Group, Inc., that confirmed entirely the list of issues from Fields BMW and again confirming no existing problems with engine as portrayed in fraud attempt by Patrick Dealer Group. I have completed the repairs and the car is running flawlessly.Since I have suspected that Patrick Dealer Group has sabotaged my car previously to induce repairs, I have declined their offer to submit my car for any technical re-inspection to Patrick Group Service facility; however, I will be more than happy to submit the vehicle to any other dealership or inspection facility appointed by The Attorney General to verify that the car is fully operational without the need of an engine replacement. Two separate service facilities confirmed the fraud that Patrick Dealer Group attempted for $25,000, on top of earlier suspected sabotage of ignition coils, CD changer, rear brake booster lines, and electric window totaling to over $6,800.

Morris

May 1, 2013

I was very impressed on the customer service that I was given. I was given a very good deal on my car the price and mileage were absolutely worth it. The salesman went over and beyond to make sure that I was satisfy with the car the I purchased. At no point was I rushed into making a decision. The car was very clean even though it was a used car with good mileage. The salesman was very knowledgeable of the car and made me feel good about the car. They were also very helpful. I would highly recommend this place. I was very satisfied and I made the right choice and I was very happy with my choice.

Author

Apr 27, 2013

After coming to agreement and making arraingments to picked up by one of the salesman I was informed a couple hours later that the vehicle was being sold as we speak. The salesman let it out that the new person was willing to pay more money which they later denied. A call from a supervisor later followed with an empty apology and fake sympathy. He also said that this happens from time to time which im not sure how they could stay in business with such pratices. This is not my first rodeo with purchasing a vehicle but the worst by a landslide. I wouldnt expect this type of tactics and behavoir from a authorized dealership that carries the BMW name so beware of this dealer.

Crafty1

Apr 25, 2013

Came in for service on a recall, left with a new 2013 328 and really enjoying it! Lease was ending, incentives for re-leasing. The guys at Patrick made it easy.

750xi

Apr 25, 2013

I worked with George Sarkisian at Patrick BMW, and was extremely impressed with both George and the Dealership in general. The Car and Deal were exactly as described, and the purchase was painless when I flew to Chicago to pick up the car in person. Highly Recommend!

thomas

Apr 25, 2013

Service was great. Zach also did a great job along with the gentleman that took me back to the motel while you worked on the car.

Demanding

Apr 20, 2013

Easy and fast to set the appointment. Service was done on time and explained to me. Car was cleaned and ready when I needed it. I've had my other Bimmer serviced here and have ways received excellent service. As a result, I bought my latest Bimmet from them

noreway

Apr 18, 2013

great low key atmosphere which in turn made for a painless purchase.

Slave

Apr 13, 2013

Was just driving through the area when my vehicle tyre picked up a nail and the tpm light came on. They fit me in as an unscheduled waiter late in the afternoon. Friendly staff and an impressive facility lowered my stress level after the tyre puncture and assured me it would be fixed right the first time. Keep up the awesome work at Patrick BMW!!!!

David

Apr 11, 2013

Quality on-time servicing with courteous and friendly customer service. Excellent!

Mini Fan

Apr 5, 2013

Our Sales person, Ric Tryce was awesome. He knew everything about the car and took his time to teach us how to operate everything. It was a very positive experience. All the people there that we dealt with were courteous and knowledgeable.

johnny P

Apr 1, 2013

I have purchased 6 cars from this dealer. They are #1 and Terry Shoemaker does a fantastic job. He is the reason I am loyal.

Phredf50

Mar 28, 2013

Everyone was very responsive and helpful from the initial contact (as a result of my USAA purchase program) to helping me return my rental car,

salemlaw

Mar 27, 2013

This was my first time at this car dealership and I was not planing on buy a car just yet. However, the salesman, Nick Saccotelli, was very good with us and he helped convince us to buy a car at our first visit.

Rad the rad

Mar 18, 2013

What a service. My past experience with dealerships was terrible and I was trying to stay away from buying a car as long as had to. At Patrick BMW all off the guys understood my situation and I just can't stop believing how great they treated me. Keith Svec took care of me and our conversation started via email since I did not want to give any number and receive phone calls 5 times a day. He worked with me over a week and delivered a car I wanted, and paid top dollar for my trade in. The whole process was fast, professional and as smooth as it could be. These guys are really different kind of the deal over there.

High Test

Mar 15, 2013

No complaints. Purchased a car ordered using Mini online design-your-car tool. Sales and finance staff were professional and concerned with customer satisfaction. Simple process including trade-in and immediately addressed all issues. Feel confident that any future problems will be dealt with promptly and to my full satisfaction.

MaryS

Mar 13, 2013

Test drove at Perillo (close to my home) and shopped for best price via internet. Johannes came in with a good quote, so Patrick got my business.

Rick A

Mar 7, 2013

Good service interested in your busines and being sure your car is serviced correctly. Red Carpet service offer a plus.

Love to Drive!

Feb 25, 2013

It was my first time visiting Patrick Mini in Schaumburg and I was pleasantly surprised at how helpful and friendly the team was. I will for sure go back to them for service and I have already referred some friends to Patrick Mini because I love my Mini and would not purchase a different car again. So much that I tell everyone they should get a Mini for themselves. Cheers!

Mr car

Feb 21, 2013

My experience at Patrick BMW was one of the best yet. I have acquired many BMW from this location and each time it is a memorable occasion.. I consider the staff at Patrick dealer group my friends.

Customer

Feb 18, 2013

Everyone is always prompt with answers and call backs. Very professional Thank you. Jim said they would vacuum the car, but they didn't, alittle disappointed, but the car was cleaned. :)

Toyguy1957

Feb 4, 2013

I live closer to another BMW dealer, but after trying Patrick have returned my car there multiple times. Repairs are done correctly in a very timely manner. They will take me to work and pick me up after my car is repaired. I like Patrick BMW.

Car Enthusist

Feb 2, 2013

I have purchased many vehicles from Patrick BMW, not all of them BMW's. They have always been honest, no presure purchases and smooth transactions. Servicing department have delivered on time and satisfactory. I would recommended them to my friends and family.

car buyer

Feb 2, 2013

Process of test driving and fact finding were easy and straightforward. Buying was quick and efficient, dealer was very knowledgable and enthusiastic.

Peter

Jan 30, 2013

Keith found us the perfect car and gave us a fair price w/o the usualy at dealers required haggling. we feel very well treated by Keith Svec

John

Jan 29, 2013

It was a great experience. Great inventory of used cars at fair prices.

Beamer Enthusiast

Jan 28, 2013

As I have come to expect from my BMW dealership, Patrick BMW Service department consistently meets or exceeds my expectations. Often, they are able to assist me with a repair without an appointment, and are very customer focused. It's why I came back to buy my next vehicle from them.

Richard V

Jan 27, 2013

No pressure, helpful, and knowledgable! We will be back. Thanks Patrick for the excellent shopping experience!

Gemma

Jan 19, 2013

I was helped right away upon arriving at he dealership. Although I waited awhile to pick up my vehicle when I came back to pick it up. I was called in advanced that it was ready for pick-up, but I had to wait to talk to the person who helped me when I arrived there. Overall, everyone was friendly and helpful.

Happy

Jan 14, 2013

My car buying experience was great! I will recommend Patrick BMW to my friends and family.

Concretejoe

Jan 10, 2013

Pleasure dealing with Angelo, No Pressure, found right car,Finance man Dan pleasure to deal with also!!

tayes5

Jan 7, 2013

There is nothing in the entire facility for Kids. My wife and 3 kids came with me to buy the car and we had a hard time keeping them entretained. a family invaroment can be powerfull in the decition of buying a new car.

Vintage BMW

Jan 3, 2013

I worked with the service department and found them honest and straight forward. Told me the required repairs and gave me options.

DoNotHaveOrWant one

Jan 2, 2013

I had the best experience I had in buying a car. The sells person was very knowledgeable and explained every question I had to my satisfaction. They didn have in stock the car I wanted but she showed me another that I liked and ended buying it. I will recommend her services to anyone that ask and all my friends. Thanks for a great experience.

meeeee

Dec 27, 2012

i am sooooooo much happier w/ my manual transmission!! i had an automatic sedan before & ken ordered me a manual coupe. this car is sooo fun to drive!!! its like i have a different model.

Mr Static

Dec 26, 2012

I love driving BMW and have done so since the mid 90. They are comfortable and handle beautifully. For us, a short business trip is 800 miles; long trips can be several thousand miles. My experience with 3 different BMW dealers brought me to Patrick BMW for the long term. In the past several years I purchased four 7-Series cars from them: 3 for myself or my company and one for a friend. Why would I continue to purchase time after time from this dealer? Simply put: Service and Customer Care. Buying a car is a time consuming and expensive experience that is fraught with concern and often uyer remorse But, the Patrick sales team reduces the pressure of this complicated process and tries to make it an exciting and pleasant experience. They will make the best deal under the prevailing circumstances, i.e., trade, customer budget, special offers, factory incentives, finance rates, etc., and explain the details in an understandable manner. Is it always a ood deal Well, you know they have to make a profit, but I felt that the best deal was made for both parties. Patrick service and customer care are exceptional and I can speak from years of experience. Today 7-Series BMW is a complex piece of equipment, to describe it as a omputer on wheelsis almost an understatement. These thoroughbred cars require trained technical personnel and up to date tools for proper maintenance and repair. When problems arise they can be technical challenges and the Patrick team is prepared to meet them. When our 2006 750Li encountered intermittent transmission problems it required repeated visits and extensive analysis to identify the cause. Once the Patrick team recognized the problem, they had to justify replacing a very expensive transmission to BMW corporate engineering. They did not rest until they obtained the authorization and completed the work. Why was this special? It was an intermittent problem that others would say we could live with. Not Patrick; they took the time to analyze the problem, did the work and fixed it. When our 2011 750Li demonstrated extreme electrical problems that Patrick and I never saw before, Patrick went to bat for us again. They worked with BMW corporate to resolve the problem to my satisfaction, which was no small feat. Patrick GM understood the situation we faced and without hesitation made the effort to engage the factory and BMW management. Together, they resolved the situation quickly. My company purchased our new 740Li because of Patrick commitment to service and customer care. If I believed we would not have their ongoing support, our expensive purchase would have been made elsewhere. We have had sufficient experience with them to know: (1) they will do their best to make a good deal for both of us; (2) they stand behind the quality of the products they sell; (3) they will provide exceptional service as needed, big or small problems are treated with equal concern and serious attention; (4) they have an excellent relationship with, and the respect of BMW corporate to resolve major issues in an expedient manner. Our BMW 7-Series cars have been used for city driving, as well as for extended cross country trips. We need our cars to consistently perform in the most reliable manner with the minimum downtime. I believe that Patrick is our best partner to meet these objectives. They have proven themselves to us through performance and continuous care. In our book, that justifies our loyalty as a long term customer.

Ashiflaw

Dec 22, 2012

The dealership works with their customers providing them great opportunities to decide for oneself the decision to either wait or acquire a new vehicle. Sales representatives truly fantastic people Thanks for selling me a new vehicle with your expert advice and consideration

Daya Alexander

Dec 18, 2012

I apologize to Brad and his team for the delay on submitting this review. I give all of the folks at Patrick Mini 5 stars! Yes, Brad went above and beyond to work with the Mini rep to get some extra work done on my vehicle as a courtesy. That level of service is absolutely appreciated on so many levels. Also appreciated however, is discovering the level of review that your techs gave to my little Mini to ensure good performance. Issues that were missed by other dealers, even after I expressed concern, were able to be resolved. I really think the service lead to greatly improving the quality of my ride and I believe, the life of my car. Also appreciated is the friendly, respectful, courteous manner with which the gentlemen driving the cars out to the city and back treated me. From Blake filling out paperwork for a loaner, to Zack and Brad giving me updates and keeping me in the loop, everyone on the Patrick Mini team provided the best of service. Going into this visit, I had already decided - given a series of difficult experiences at a different dealer - that I was willing to drive all the way to Schaumburg for service. I invested $21,000 in my car and I wanted to go back to the dealer that respected that investment. Come to find out there is even a service that will pick up my car in the city! :) I have always told friends to go to Patrick Mini. Andrew and Justin and Jori were so great to work with when I bought my cubby blue mini. Now I will add to that, take your car to Patrick for service, you won't regret it.

wantM3_someday

Dec 13, 2012

They worked hard to fix my issue. It was a difficult problem as the radio was doing some weird things. At the 2nd crack at it, they simply replaced the radio.

Robio

Dec 3, 2012

Great experience and highly recommended. He's a 1st class dude.

Yoga enthusiast

Dec 1, 2012

Very accommodating to be quick need for a new car. Friendly personnel at front desk and others were helpful even though not helping me directly

plk60614

Nov 29, 2012

I purchased a used Jeep Grand Cherokee last week and initially worked with George (the internet sales manager). George was sweet, sincere and a pleasure to work with over the phone. When I went in to look at the car, George had me work with super agent Gary Davis who was fun, honest and kind. My sales experience was a pleasure and from the one week experience of having the car, I have been incredibly pleased. If you are going there, ask for Gary!

GLB17

Nov 27, 2012

Thanks for working my car in to your service schedule on a busy Saturday while I was visiting relatives in your area. You probably saved me a ticket by replacing my burnt out headlight before I had to drive 200miles after dark.

Jockm

Nov 25, 2012

This is the 60th car I have been a part of purchasing from Patrick and as always I wouldn't even think of even going into another dealership, as i feel at home with all the employees of Patrick.

JohnC

Nov 25, 2012

I have been dealing with Angelo Tramuta for six months now and he is the reason I switched from Elmhurst BMW to Patrick BMW, and I will be purchasing my next cars from Angelo and Patrick BMW

AJMarra

Nov 25, 2012

I brought my X5 in for its regularly scheduled maintenance and even though I called before I arrived and was assured that it could be done in sufficient time, the service associate treated me like he had to "fit me in" before closing. I mentioned that I thought the vehicle had recalls but the service associate dismissed them without much explanation. He never clarified the nature of the repairs or told me when I should come back to have them fixed. If there was a Communication rating this experience would have rated poorly.

Dick1

Nov 19, 2012

This dealership does an outstanding job in sales and service...I have purchased my last 8 cars from them.

Happy Mini

Nov 15, 2012

I took in my Mini Cooper for a minor problem that turned out not needing service. Nevertheless, the service manager took time to look up my car's history and found a recall notice for a needed replacement. Since the car was a year old, he also recommended an oil change, part of free warranty service.

Polish Prince

Nov 14, 2012

I have been leasing cars from Patrick over the past 15 years. Always a very positive experience. Recently my "due for service" light came on which was followed by a phone call from the dealership advising they received a message from my X5 indicating it was due for service (very cool feature). I happen to live near the General Manager, Tim Gadomski, who personally contacted me and had my car picked up from my house and dropped off a loaner. My X-5 was returned within 24 hours and was sparkling clean with all the needed service maintainance complete...at no cost to me. My thanks again to Tim Gadomski for treating me like family.

Minivan Enthusiast

Nov 14, 2012

I bought a new car from this dealer last week. The customer service was excellent, I recommend to everyone.

BMW 335I XDrive

Nov 14, 2012

Took my BMW 335I to get the steering wheel lined up with the wheels... weird that it didn't come properly lined up from the factory. Long story short, after two hours of waiting, they repaired and resolved the issue. I was very happy with their service, however was not pleased about waiting for half an hour before someone assisted me.

Jenorus1

Oct 31, 2012

Angelo Tramuta was a pleasure to work with when I was looking for my new BMW. I spend a lot of time in my car so I was very specific on what my needs were. Angelo listened and then delivered! I highly recommend Patrick BMW and Angelo Tramuta!

AsimAdil

Oct 27, 2012

Ultimate buying experience! Chris and Johannes are the best guys.. Very friendly ppl. They took personal care and made sure the whole buying went smooth. Super like!!!

Debra

Oct 6, 2012

I drove from Milwaukee to purchase a car. Great overall experience, fair deal and knowledgeable sales associate.

Cooper Driver

Jun 4, 2012

We called and asked a few questions since we're out of state. The salesperson didn't call back. This should've been the end, but we called again and reached a different salesperson. We stressed the importance of the car's condition--exact words being "tell us about any scratches and dents and we'll decide whether they're important." The salesperson said the car was in excellent shape, no scratches or dents, nothing to worry about. We drove six hours to the dealership with check in hand, only to find significant scratches & a dent on the bumper, a dent in the door, paint damage on the side mirror, broken gas cap, a white substance splattered on one of the speakers that wouldn't come clean, and the clutch "clicking" when depressed. None of this appeared in any of the photos or description. While incredibly condescending, the general manager said they would fix some of the problems, but we'd have to drive back again the next week to pick it up. We no longer trust them to meet the quality standards they promise. Everyone we dealt with at this dealership seemed to be careless; from the sales staff to the porters who put minimum effort into cleaning the car. Waste of an entire day, over $100 in gas, and $60 in tolls. Could have been prevented if someone had actually looked at the car before trying to sell it.

Zed17

Apr 19, 2012

I had a horrendous service experience at this dealership and their Hyundai dealership down the street. I eve email both GM's & their customer service department afterwards to give them the details of what happened. That was 2 weeks ago, I wasn't expecting an apology but a response would have been appreciated. I was lied to, their ad was online had false information and I wasted 2 hours of my day just to get a test drive. And this was with an appointment.

ivica mastev

Mar 22, 2012

I have to say i was thinking this dealership would be a good one, but after i went there and tried to buy a car i noticed the same thing happened with the previous reviewer. Not just that i was getting false information about the car i also got false information about the CPO or certification as they call it. And the weirdest thing was after i was there for 3 hours just about to sign the papers for the car, some sales guy came to i guess help sweeten the deal like me and my wife were getting a great deal, only to find out after simple questions on my side about their certification, to get yelled at from this guy that was supposedly there to help out. To yell and wave hands and get in a customer face while i am sitting there is something that i wouldn't expect not even on the street, especially not in a BMW dealership. Stay clear from them is my advice.

larak08

Jan 4, 2012

This was my third Patrick BMW purchase from salesman Terry Shoemaker. As always, I was very impressed with the dealership, Terry, and the sales process!

nickchiaro

Jan 3, 2012

Very positive experience. Everything upfront and as promised. No hidden costs or suprises. I would definately purchase another vehicle from this dealer. I would also ask for Kenneth Mullozzi to be my sales consultant.

epriceman

Jan 2, 2012

I was very impressed with my experience at Patrick BMW. Terry Shoemaker was a straight-forward and congenial salesman who made my experience relatively painless. I felt like I was dealing with a "regular guy." More importantly I felt that he listened to my needs and worked to accomplish them. I would not hesitate to recommend both Patrick BMW and especially Terry to anyone looking for a car. I have purchased more than a few cars in my lifetime, and this rates at the top of my list of car-buying experiences.

jcamp

Dec 27, 2011

Vince made the process easy and comfortable. I'd gladly buy a car from him again and send anyone his way who asks! Love the car and how stress free the process was. Thanks Vince.

Frank Stornello

Dec 19, 2011

Can't thank Eric and the Patrick BMW Team enough for all their hard work and efforts to get me in the vehicle I wanted at a great price. I would recommend them to anyone.

Alkhouri2

Dec 16, 2011

Mr manyia is 1 of best people that I have met, made my buying a car so easy in all ways , honest ,honest .I have 4 bmw dealerships within 30 miles of me however i drive 45 miles 2 get my cars from Patrick bmw and the reason is mr manyia and the people there. God bless

geoprobelaser

Dec 1, 2011

Alex and Vince are the two reason i purchased my 2011 535i BMW from Patrick BMW. I was very edgy at first because i made the purchase without actually seeing with car with my eyes except for pictures and the word of these two great people.I saw the car online, talked online/phone with Alex: who was the internet sales person, he went above and beyond to give me an agreeable price. he also made sure that the customer is very happy. then i started dealing with Vince who is the client advisor, he also made sure that the customer is happy. He was able to help secure a good shipper. Vince will respond promptly and professionally to your concerns or questions.On the overall, i am very happy with these two guys, patrick BMW and the car i bought.Bunmi

Corvette Lover

Nov 20, 2011

On 11-19-11 I purchased a 2006 Corvette from this dealer. When I arrived the car had been immpecably detailed. There were no problems. I was done and out the door. Any questions I had were answered to my satifaction. Thank You.

roman010364

Nov 9, 2011

Friendly, polite and considerate. Listened to our request and responded appropriately. By far the best experience I had buying a new car.Looking forward to seeing them for my future new car purchase.

checkjones

Nov 7, 2011

I was at the end of my 5-series lease. I was over on my miles and had tires I was going to have to put on the car. Patrick worked with me to get me into a 2011 5-series without the added expenses of my past lease. I worked with Angelo and Chris. They were a pleasure to deal with and I received an agressive discount that allowed me to get back behind the wheel of a BMW. I was very pleased with my experience.

Stengels

Nov 1, 2011

This is been my fourth vehicle purchased from the Patrick dealer group. The Patrick dealer group's integrity starts at the top with Hanley Dawson the third continues with Hanley Dawson the fourth through all the Associates in management and in service. Most of the Associates have been with the Patrick dealer group many years and are very happy and committed to the culture and to the company. This speaks volumes as to the integrity and ethics within the Patrick organization. I would most definitely recommend anyone to purchase a vehicle from the Patrick dealer group if the pricing from other dealers is the same the priceless ingredient is the integrity from whom you purchase from and the Patrick dealer group gets a AAA+++ from me.Mark Stengel2012 Diesel BMW X5

blaznd

Nov 1, 2011

Great experience! Worked with CA Sharon Lee, and manager Chris Lima, both were very professional and knowledgeable. They always followed-up with any of my concerns in a prompt fashion. I've previously purchased a BMW from another Chicagoland dealership, and I can honestly say I highly recommend Patrick BMW as the premier dealership in Chicago area.

zenaida626

Oct 8, 2011

Buying a car is sometimes very stressful but at Patrick's BMW I did'nt feel pressured at all. It was a great experience from the time me and my daughter came to the time we left. More power to all of you especially to Gary, George and Dan. Zennie Deguzman

wallymason

Oct 8, 2011

We worked with Kan on the purchase of a pre-owned 535xi BMW. Ken was incredibly thoughtful, attentive to our needs answering all of our questions. He made a suggestion that ultimately led to the purchase of a car more in line with our needs. This was a very positive experience!

Alkhouri2

Sep 15, 2011

I have been buying cars from this dealer 4 over 20 years and by far this is the best dealership from sales 2 service .by the way I drive 52 miles to buy my cars from this dealer .erick manyia best sales man I have met,genuine person.

Beemer

Sep 15, 2011

Patrick BMW was one of my worst experiences when purchasing a car. They price cars much higher than they are actually worth. If you are purchasing from them MAKE SURE you ask for every single detail on the car. Mine had stuff missing and went through a CPO inspection that left out a lot of important points. The managers are quite difficult to reason with once the ink is dried. I definitely recommend taking your money and time elsewhere.

krillia

Aug 25, 2011

Vince Valente is a professional, knowledge able, and interested in customer satisfaction. He helped us in our search for a vehicle and even though we did not purchase the car from him, stayed in touch should we need assistance or advice. I would highly recommend him for a purchase of any series BMW. Kevin Illia

Georgejr81

Aug 8, 2011

Kam Kapustka was very patient and respectful in dealing with me. He took the time to show and explain the different model vehicles and why BMW is the car for me. He was a big reason for the vehicle choice I made and I am very happy with my new car and deal. Thank you

sigmundkosla

Aug 4, 2011

The whole sales process of leasing a new BMW couldn't have been smoother. Working with Vincent Valente was a pleasure - making the whole process easy and friendly, with no hard sell. He extended himself before and after the sale with phone and email messages.Thank You Vincent.

mrkplatt

Aug 4, 2011

Costas was a real pleasure to work with. Great customer oriented attitude and highly competent! He insured all of my questions were answered and gave me all the time and information I needed to make a good buying decision. One of the best new car purchasing experiences I've had.

Doug Maxwell

Jul 29, 2011

Searched the web for a2010 1 series I could afford- everything at our local dealer was a convertible. I found a a 2011 I35 with SMG transmission, which was exactly what I wanted, since I had SMG in my previous 325. I talked to my local salesman and he could not find the car on your site. The next day I called and talked to Ken. The car was still there. Four days later we drove 165 miles to see our granddaughters; they live about 15 minutes from Patrick. We met Ken hand he gave us keys to a 128 Steptromic and the 135 SMG. No comparison at all. We thanked him and got in the X3 and when to see the kids. For the next 36 hours I tried to convince myself that the 128 would be OK. I could NOT do it. On Monday morning I went to the bank, the I cled Ken and made an ffer. It took 3 calls to make the deal. I picked it up the next Saturday after flying to O'Hare, then drove it 195 miles home. No pressure and no hassle: easiest car I ever bought. Will return for the next BMW.

elig

Jul 14, 2011

The experience was enjoyable, I looked at many car options prior to my purchase and by far Angelo Tramuta was the best by far. Thanks

janetburke

Jun 20, 2011

Sarah was very nice and knowledgable about the different BMW's I was looking at to purchase. She made the buying process very easy. Since I've purchased my car, we have had some service issues and she has also been very helpful with this as well.

Dominick Muzi

Jun 17, 2011

Patrick BMW - went in late at night to test drive a vehcile right before the closing housr and the sales person Angelo was very helpful - then the next day went back to see the car duting the day and made a deal. Made a deal with him due to the fact he helped me out so late at night the day before and worked with me.

Strelecky

Jun 1, 2011

I just purchased a car for my daughter. I worked with Terry Shoemaker from whom I had purchased 2 BMWs. The experience was exceptional. Terry is the best. He is knowledgeable, honest and a true gentleman. I would recommend Patrick and Terry to everyone!RAS

SMK23

May 21, 2011

The salesman was very friendly and helpful. The finance manager was also friendly and helpful. They both took the time to explaing everything to my wife and I and answered all of our questions. They made sure we did not have anymore questions and were satisfied with our purchase. Also received a follow up email from ANGELO. Overall a positive car buying experience.

gam1109

May 16, 2011

These guys are great! Had another BMW which I leased from them previously and the deal that I received was amazing! They really wanted my business and they went the extra mile to give me the deal that I wanted to earn my business for another lease term.

jpower

May 3, 2011

I bought a car from Patrick BMW from out of state. Gary Davis was my Client Advisor and did a great job helping me through the entire order process for my car. Gary kept me up to date with everything that was going on and was available any time that I needed assistance. I would definitely recommend doing business with this dealership again and look forward to purchasing from them again in the future.

yuanmaol

Apr 24, 2011

The sales person Angelo is very experieced and provide very good service. I enjoyed to buying my BMW x5 with him. I recommand my friends go to Patrick BMW and looking for Angelo.After one week drive, i enjoyed the BMW x5 and Angelo called me sveral times to make sure if i have any question. I strongly recommand to look for him if you want to by a BMW!!

roboliver

Apr 16, 2011

Go see Gary Davis. I buy real estate that costs 10 times as much as a car on a weekly basis without hesitation. However, I found buying a car to be a nervous experience. Gary at Patrick BMW breaks everything down and reassures you that what you're buying is worth it. NO sales bs, no fluffer talk, just informative guidance to buy with confidence. I didnt enjoy car shopping at all, but I ended up very satisfied with my purchase because of Gary and the Patrick BMW staff.

dpanky

Apr 15, 2011

We had bought a Saab from a Patrick dealership many years ago, and I was impressed with their facilities and professionalism. Since it was time to buy a new car, and BMW was one of my preferences, Patrick was a natural choice. It was very easy to establish a rapport with Vince, and he worked hard to put together a deal that would work for us. When it became apparent that our new car could not be delivered before closing time on the day we bought it, Vince quickly arranged a loaner for our use over the weekend.He was very thorough in explaining the features of the car on delivery, made sure that the car was spotless before we drove off, and quickly found and provided a minor accessory part that was missing when the car was delivered.

BillBri

Apr 1, 2011

I leased a new 2011 BMW 328 from Patrick last Monday. I have never had a BMW before and my sales rep Kam was great. He helped me pick out a car in blue and it even had navigation. Chris Lima the manager came in to explain the lease option to me, it was great! He gave me a very managable monthly payment and even helped me set my bluetooth phone to the car. I felt like he really appreciated my business. I will go back to them when my lease is up, eventhough I live aprox. 25 miles away. Everything was wonderful.

Ron Davies

Feb 4, 2011

Tim and Gary were very helpful in delivering the type of car (2008 535 XI) I wanted at a price I could afford. This is the second car I have bought at Patrick and I would recommend this Company, and individuals, to anyone looking for a BMW. Prior to our meeting Tim had emailed me information about this car and financing. This made our meeting alot easier to arrive at a price during our following meeting.

mjm7767

Jan 6, 2011

The price was better than any other dealership in the Chicagoland area--right out of the gate. Eric was an extremely knowledgeable sales person- and very patient with my desire to drive every car on the lot. And the service was perfect. I will go back every time.

lsfcsf

Jan 3, 2011

My experience at Patrick couldn't have been better. My salesman helped me to find the best car to meet my needs - 4 children, all wheel drive a must. I got great prices for my trade-ins. My dealings with the financing person were also quick and easy. My needs were met at every turn. This was the best car buying experience I could imagine!

ejdmustang

Dec 17, 2010

bought a used jeep from patrick bmw. Sarah was a no pressure very friendly saleswoman. Ended up the jeep was missing the factory soft top, she went above and beyond and contacted the original owner, then arranged to have it picked up and even delivered to our house! By far the best dealer experience I have had, and ive had many.

bmw312

Dec 17, 2010

After buying several cars with this dealership, I will no longer step foot in this establishment. Had a terrible experience after bringing in my car for service. Talk about rude customer service from the Service Rep we were assigned to. Not only did he refuse to answer my pertinent questions about the work done to my car in a polite and professional manner, but he was just downright mean and snappy. Quite shocked really. Absolutely no patience and tact. Patrick BMW, time to re-train the service staff on what real customer service is. The guy in the first office from the service entrance is more friendly, from past experience. Take notes from him.I've given this dealership several passes in past incidents...i.e. when the Sales Rep had already filled in the Sales Rep customer satisfaction rating sheet for us (for when you pick up your new car) and pressured us to sign it, yeah really...but this was the final straw.So much for being loyal customers! Don't waste your time at Patrick BMW.

Rboyd7

Dec 7, 2010

In 2000 I purchased a M Roadster from Patrick BMW. I lived in the area of the dealership so any maintenance work was very convenient. Each time I took my vehicle in for service, I was greeted by name and always with a smile. I transferred out of state about 2 years later and have located in several major cities since then. I must say that in all of the dealerships that I have been to with this vehicle, NO other dealership treated me with the respect that I received from Patrick BMW. Here I am 10 years later still owning the same vehicle and loving it as much as the day I picked it up new. I found myself in a situation in which I needed help from the original dealership to clear up some paperwork issues with the security system on my vehilce. I called Patrick BMW thinking it is 10 years ago, there is no way they are going to help me. WRONG. I spoke with Time the General Manager as well as with Chris the Sales Manager and they were as friendly and supportive as the day I bought the car. I can't tell you how much it means to have a dealership that not only treats you right as a buyer, but continues to treat you right years later. I will travel back to Patrick to buy my next BMW regardless of where I live at the time. The drive back will just be an added bonus.

Trishh17

Nov 30, 2010

Sal Sapienza made my first time buying experience easy, painless and enjoyable. He made me feel comfortable with the buying process. He was very knowledgable and didn't pressure me at any time. I would highly recommend him to anyone I know buying a car. He gives Patrick BMW a good / trusting name.

mchantha

Nov 29, 2010

My overall sales experience was pretty good initially, I cannot knock that matter. I bought a demo 3 series vehicle, like new conditions. Life is great when you are still warrantied under BMW service. The car was great.After the warranty ends, Patrick BMW did not make the adjustment very smooth. One day I placed a call in to get a quote to check the service light. I may not be the most experienced owner, but looking through my manual, it states I needed a coolant change based on the icon on my service display. A phone call to Patrick BMW was done to validate the service icon and it was confirmed the coolant flush was needed, I was quoted for $160. Not bad considering going outside of the dealership was very close, $150.I brought the vehicle in and now was told a different story. They used my key to read the actual problem log. It appears that I am due a new air cabin filter. Initially I was told it would cost me about $90 dollars, sure why not, a new cabin filter costs $35 on-line. Well an hour and a half later I am hit up with a $270 bill. I was told (lied to) that the filter cost over $100! This is insane, I don't have a problem spending this but upfront (well I do the damn replacement should have been no more than 30 minutes) warning would have been nice. I can't believe they would pull something like this to a valued customer. I was also told that they have tools to clean the filter or around where the filter is installed. Bull...Recently, my sales guy did not express interest in dealing with me because I am not purchasing a $80,000 car. I was actually seriously considering another 3 due to the fun drive. I was told that as a loyal customer, I get to "buy from them" :) Wrong, :(I was not looking forward to spending my hard earned money to thieves at this dealership. I ended up selling the 3 so that I would not have to deal with future cons. Fool me once, no you won't fool me twice!Proceed with caution! Visit other BMW service dealerships in the area if you end up purchasing the vehicle.

hilfman

Nov 20, 2010

We visited Patrick BMW on the coldest windiest day of the week. Chilled to the bone, we were in no mood to buy a car that day. When a gust of wind brought Terry Shoemacher to our side. We told him what we were looking for and the price range. He immediately showed us several cars and explained each and allowd us to test drive them. We went inside and warmed by his friendliness and good coffee we continued our discussion. Terry was able to find a car that met our expectations. When we picked up the car he patiently explained to us how to operate all the accessories. We are very pleased with the attention shown to us and definately will recommend Patrick BMW and Terry Shoemacher.

gambitthegray

Nov 16, 2010

Vince, my client advisor, did a great job of finding a car for me that was already in transit to the U.S. and got it routed to their dealership for the sale. Even got the car sooner than I expected and continuously update me with status reports. I felt comfortable and treated well and will make a b-line right back to Patrick for my next BMW!

fatherjaws

Nov 12, 2010

The Patrick BMW team is very customer focused. The were available when needed as we were working through the deal and always represented the facts accurately, whether I liked it or not. Once we made agreed to the deal, Angelo specifically, was very helpful and helping fit the paperwork, picking up my son who returned for the weekend from university, and getting my old car to where it needed to be without hesitation. It was a great experience and absolutely will and have recommed(ed) Patrick BMW to my social network.

billwilliams

Nov 9, 2010

They could not have been more accomodating! I needed a car for a month to bridge the time when my new BMW would arrive and they rented me a new 5series for the sme price as a 3series because they did not have a 3series. My new car is European delivery and they explained the entire process in detail and made it simple. Great guys to work with. "I'll be back".

rdiles

Nov 5, 2010

Costas and Patrick BMW make the car buying experience easy and a pleasure from the normal hassle . They know my objectives making it possible to come in to Patrick in one day and have a car on order before we leave. It also helps being a long time customer of Patrick and knowing that their service department is easy to do business with. They are knowledeable and I can normally get an appointment when required. I trust Patrick BMW.

Relentless

Nov 4, 2010

This is the second new car I have purchased from Patrick and they have always gone out of there way to make me happy from day one. The sales team are knowledgeable about the cars, very friendly and always a pleasure to deal with. I am very satisfied with how my service adviser treats me and would never consider taking my car anywhere else. In my four plus years of dealing with Patrick I can not think of a unfavorable experience. I highly recommend Patrick and talk to Gary Davis, he is a great guy to deal with.

BMWsilver

Oct 31, 2010

I had been searching for a BMW for a long time. I saw the vehicle on the website called in, spoke to George Sarkisian and told him I was interested in this particular vehicle. Several days later I made the drive to Patrick BMW and my wonderful experience started from that point. I worked with Angelo since George was not available. We did a complete walk through of the BMW and Angelo answered every question I had and then some. After the test drive which was a unique experience it was decision time. I felt like I had known Angelo for years at this point. Throughout my time there was never any pressure for me to purchase the car. I have bought many cars over the years but, Angelo by far has been the best salesman I have had the pleasure of working with. I believe he was honest and fair and has followed up with me since my purchase. Angelo made my trip and overall experience at Patrick BMW well worth the drive. I will recommend anyone looking for a car and great service to theis dealership! Thank you for making this an enjoyable experience.

MSaunar

Oct 27, 2010

It's been a pleasant experience dealing with the staff of Patrick BMW. David and I stopped by one Satuday morning after getting a really quick response email from George (internet sales) regarding our inquiry on a BMW X3. He directed us to Costas, who by all means worked around loans/financing matters so we can go home at the end of the day with our new fully loaded BMW X3. Thanks so much guys. And to you Costas, we hope you enjoy your upcoming retirement.

ralerta

Oct 26, 2010

This was a great experience. My wife and I started by wanting to test drive the new 328i xdrive. We walked in about half an hour before closing and the staff was extremely helpful and accommodating. Kam was our sales person who took us for the test drive.He was very knowledgeable and best of all he just let us drive the car and come to our own conclusion. After the test drive, I was expecting a big sales pitch but to my surprise, he was very understanding. He worked the numbers and when I said I would have to think about it and shop around, he did not press. We exchange contact info and called it a night. The following week after I did my research I emailed Kam with the numbers that I was comfortable with. Again, to my surprise, he made it work. It really felt like he was working for me and trying to get me the best deal.Kam was great and I highly recommend. I would of never bought the car if it wasn't for him. He did everything possible to make the deal happen.Patrick BMW has a great staff. Everyone is extra friendly and accommodating. The facility is top of the line and there service has always been great.If your looking for a BMW, this is the place. Ask for Kam Kapustka and you won't be disappointed.

ChrisDetroit

Oct 22, 2010

This has been the best car purchasing experience of my life. My local dealer wasn't able or willing to work with my special requirements for my next car but Patrick Mini was. I came from out of state to buy a car from Gary Davis. I highly recommend buying from Gary. He's not the typical car salesman, he's a car buff who understands people who love cars and consider them more than just transportation.Dealing with Gary and everyone at Patrick was a pleasure and completely hassle-free.Everything went so well, Patrick and Gary are going to sell me my next car also.

curttheo

Oct 10, 2010

Had a great experience in leasing another BMW from Patrick. It had been a few years since I drove my last BMW and myself as well as my wife are happy to be driving our X5. It is a great vehicle as well as all the other BMW lines. Tim and his sales staff at Patrick did a great job in making the process of leasing this car as smooth as possible. Kam was very friendly and made pickup day and paperwork as painless as possible. I am very satisfied with my decision to again drive a BMW from Patrick.

Treesandpowder

Oct 8, 2010

Even though I was buying a used 3 series, Gary Davis and the others at Patrick BMW treated me like I was buying an $80,000 new BMW. Patrick BMW is class operation top to bottom. This is the 4th car we have bought from them, and will definitely return for the next!

joehubbard

Sep 29, 2010

Gary Davis listened carefully to us and then matched a vehicle precisely to our needs. He then took us on a test drive during which he was able to demonstrate, with my daughter driving, all the features which differentiated his vehicle from others we were considering. He took the time to answer all our questions completely. Even though we were looking at a pre-owned vehicle we felt that we received the same treatment we would have received if we had been considering a new vehicle. This was my first experience buying a used car since I was a teenager and it turned out to be very pleasant. Gary also followed up with us after the sale, got answers to several additional questions, and provided replacement copies for a couple of documents we misplaced. Altogether a pleasant experience from start to finish. I highly recommend this dealership and sales representative.

blaudadio

Sep 29, 2010

I would definitely recomend this dealer, my salesman gary davis was great, he was helpful and knew the car i was buying, the price was good and he answered any questions i had even after buying the car, i will definitely purchase my next vehicle from patrick and gary

fivesquared

Sep 14, 2010

This is the third purchase from Partick BMW. We walked in on a busy day and the Sales Manager ensured that we got the best service. Costas' knowledge of the car, the services, and demeanor was highly professional and patient. Particularly, during setting up Assist and other Pre-delivery options, Costas was very generous in sharing all the necessary car details.

dttlrt

Sep 9, 2010

My recent Patrick experience leasing our new BMW X5 was effortless. They made the whole process very enjoyable. The showroom is gorgeous - the sales and finance staff were top notch. Costas P. answered all my questions and helped me order the exact car I wanted. Tim Gadomski, the BMW Sales Manager, made sure everything went smoothly - as it always does here. We buy/lease all of our cars here and would never go anywhere else. Can't recommend this dealership enough! :) My new BMW X5 is the best car I've owned so far!

Evonne Chou

Sep 7, 2010

My salesperson Gary was very pleasant and knowledgeable. I did not feel any pressure at all to make a decision. The dealership was extremely professional. Gary was always available for any follow-up questions. Follow up service was extremely smooth and efficient.

PeterDC

Sep 3, 2010

My sales guy Vince was great. He was very knowledgeable and worked with me to get what I wanted at a fair price. I was very pleased with the whole experience and look forward to working with them in the future. I would certainly recomend to a friend.

jean0512

Sep 1, 2010

Mr. Maniya was really friendly to work with and the car we lease is a great condition. He was able to provide some information & suggestion for us to choose what type of car to fit our needs. The price was reasonable since he was willing to negotiate with us.

sandekent

Aug 23, 2010

Costas did a great job with helping to choose my new car and explaining the options to me. The whole experience was very positive, and I would not hesitate to recommend Costas and Patrick BMW to friends who might be looking to purchase or lease a BMW.

nickcooney26

Aug 19, 2010

This is the fifth BMW I have purchases from Eric Maniya/Patrick BMW.My experience has always been good and I have recomended them to my friends.The level of service has always excelled. The loaner/red star program make owning a Patrick BMW very convenient. Nick Cooney

ddolan

Aug 16, 2010

I just purchased my 21st car from the Patrick Dealer Group and 16th BMW from Patrick BMW. My reason for providing the rating above is that the Patrick Dealer Group, in general, and PAtrick BMW, in particular, provides a great product at a competetive price with incredible service. Also, the Patrick people are fantastic. Eric Maniya takes care of his clients and makes the purchase of a new vehicle very easy.

markpelley

Aug 16, 2010

After shopping at 5 other BMW dealers in the Chicago market, I settled on Patrick. Dennis Brogan did a wonderful job of working the deal. He was able to get as close to my offer price for their car; and yet, allow maximum trade value on my car. The total experience was friendly and professional. The appointment to pick up the car and complete the transaction was on time and without delays. I am very pleased with the car and the Patrick experience. Mark Pelley

emarsh

Aug 13, 2010

I bought a new BMW from Patrick BMW from out of state and had the car shipped to Florida. The salepersons Luca Lacovella and Sal Sapienza assured me everything was fine with the vehicle. It turns out the car arrived with damaged paint from a bird dropping that ate through the finish on the hood of the car, which needs now to be repainted. In addition, the aluminum running boards finish was also damaged and also need to be replaced. The salesperson were non-responsive after calling and sending emails with pictures. The General manager of the dealership was send a certified letter two weeks ago and is still non-responsive. STAY AWAY FROM THIS DEALER!

samjordan1817

Aug 9, 2010

I worked with Gary Davis after the internet sales specialist did not return messages.Gary was great, I highly recommend working with Gary Davis at this dealership.He has a no BS approach to the sales process which is refreshing in todays marketplace.

fltdisp1

Aug 8, 2010

Gary makes all the difference and is a pleasure to work with. My second BMW 3 series purchase from Patrick. Gary and the entire team are professional and friendly. I would recommend the dealership with no hesitation. The service department is superb and I will be purchasing future vehicles only from Patrick.

Bond

Aug 3, 2010

After being to a few Mercedes and BMW dealerships in the area with average service, I was impressed with the service at BMW Patrick. You are treated as a knowledgeable customer (you are buying a BMW afterall). The salesperson 'walks' with you throughout the purchase until the vehicle is financed. I was extremely impressed with the 'negotigation' process because the initial price quoted by the salesperson was very fair. I did my research on various online cites before proceeding to purchase my Beemer. I was so satisfied with the quote, that I purchased the vehicle on the same day. The radio had to be repaired/replaced. The service center makes sure you're 110% satistied with their workmanship. I had to return the vehicle for the same issues and was compensated for my time. That was impressive and unexpected. And I'm not talking about getting a hat or wheel locks, the compensation was above and beyond what I expected. The Dealership Manager and Assistant Manager made sure I was completely satisfied with my purchase (again, it is a Beemer). Overall, truly a wonderful experience. I already recommended a friend who's buying his first BMW, The Ultimate Driving Machine!

LilIrish

Aug 2, 2010

I sold my car and bought a new used one through this dealership. I am very happy with my new used car and pleased at the price I paid. I didn't feel pressured at all and everyone I came in contact with while waiting for paperwork was well-mannered and polite - they even stayed after closing to finish my deal. Even though I wasn't buying an expensive, luxury car, I was made to feel as though I was. I highly recommend this dealership; not only for the prices, but also for their stellar customer service.

ashifrin

Jul 28, 2010

I have been lucky to find a salesperson who does everything possible to assure that your deal is the fairest, your specific needs are filled, and that without pressure you may obtain the automobile you desire. I have referred many individuals to Eric and will continue to highly praise his character and truthfulness in an industry which at times is questionable. Thank you Eric and Patrick BMW Alan H. Shifrin

caesius

Jul 26, 2010

Dealership Patrick BMW in Schaumburg, IllinoisDealership Patrick BMW in Schaumburg, IllinoisPatrick BMW's sales representative Mr. Terry Shoemaker was professional, knowledgeable, informative, polite and friendly. I give him my highest recommendation.Sincerely,Max Caesius

jimxman

Jul 25, 2010

There's no other dealer my family wants to work with when buying a car. Everything I normally dred about car buying is made easy at Patrick and with Eric Maniya. They showed us several cars in our price range and didn't push the decison and needless to say we're very happy with our purchase. We wouldn't hesitate to recommend Patrick to family and friends and plan to return when we're looking for another car.

joesam

Jul 24, 2010

Sal has been a dream to work with as his style of sales makes you relaxed and trustful that you are not going to be double-talked or ripped off if you purchase a vehicle from Patrick.In the distant past I dealt with Patrick on Higgins and after purchasing a Cadillac there I swore I would never do business with them again so I was pensive going to Patrick BMW but Sal changed all the ill feelings I had for that dealership group.I have already referred a friend to Sal with hopes he will end up purchasing a car from you folks.Dan in financing was a pleasure also and another honest man.The follow up from Sal has been refreshing also. The man cares and it shows in his approach to not only selling honestly but in actually caring after you buy the car!!Sal should be the corporate trainer in customer relations as far as I am concerned.Thanks and keep up the good work.Joe

galesville

Jul 22, 2010

Eric Mania has been very helpful in our many years of dealing with Patrick BMW. We have relied on him in all of our BMW dealings. He is also pleasant, outgoing, and is one in whom we have great trust. I have seen him work with other customers and find he has a great relationship with those customers and and also with fellow workers. My husband just like to drop in and talk with Eric when he had our car in for service. Eric is a very positive asset for your company. He represents the best of BMW employees.Lenny Murphy is another asset to your company. He has helped with our car service dealings. He is helpful and tries to look out for the best for customers. Lenny is another very positive asset to Patrick BMW. I look forward to my dealing with him.

leg

Jul 22, 2010

Ihad a great expreience purchasing my new BMW with Eric. He was excellant in every aspect of the purchase. His ability to explain all of my options and all of the car's functions was by far the best that I have experienced in more than 40 years of buying cars. I highly recommend Patrick BMW and Eric for their next car purshase or lease.

aeikinitus

Jul 21, 2010

Gary Davis along with Timo Bakir (from service) are always extremely friendly and attentive to my every question live or over the phone. I started servicing my car at this dealership immediately after purchase of the car in 01/08. I purchased the car in WI, but live in IL. Timo has been exceptional and a very active listener. He treats me as if I were a member of his family. It is worth mentioning, that Timo is my second service rep at this dealer. The first one was not the most memorable experience.Timo was the one who referred me to Gary Davis. Gary Davis is a fun guy. Makes every effort to make the experience relaxed and enjoyable. Gary got excited when I told him that I was thinking of buying out the lease and did not hesitate for a moment even though I did not lease the car originally from Patrick.The experience was not a 5/Great due to Gary's boss. When I came in to close the deal, the said individual was more interested in profit than customer service. This is my second BMW. It will be the second of many more to come. Acts like this make one second guess whether one returns for the next purchase.

wolkowski

Jul 21, 2010

I was introduced to Gary Davis when I had my previous BMW in for service. Gary was responsive with keeping me informed of used 750 Series coming in and was very knowledgable of each car. Got to know Gary very well and ended up with an excellent car at a very fair price when comparing prices with other dealerships. A very personable sales professional that actually made buying a car an easy and positive experience.

sbd

Jul 20, 2010

Excellent! When I first went to the dealership I was encouraged to test drive as manycars as I wanted to....glad I did. I didn't buy what I initially thought I wanted!All questions answered, transaction was easy as pie! Eric Maniya knows everything about BMW's and then some! Very personable and easy to work with. Attentive, but never pushy. I had the impression that he sincerely cared about me and the car I was buying.I wouldn't go to anyone else!

tonyavit

Jul 20, 2010

We went in to buy a used BMW 5 series, ended up leasing a new one! Worked with Dennis Brogan, great salesman, very experienced, no pressure. Make sure you ask for him when you are there. Test drove and looked at whatever we wanted to. Everything went very smooth and pleasant. Got very good price too! Highly recommended!

Teresa Capizzi

Jul 20, 2010

I purchased my vehicle from Patrick BMW in May 2010 and being from Canada I expected a few hassles along the way. It was a relief dealing with Costas and Tim who made my experience a positive one. Not only were they friendly, but also very understanding and accomodating. I enjoyed my experience and would not hesitate purchasing another vehicle from them in the future. I recommend Patrick BMW to anyone looking for a new or used vehicle. Keep up the good work!Teresa CapizziWinnipeg, Manitoba, Canada

sttransport

Jul 20, 2010

I am very satisfied with the purchase of my 2011 X5 Diesel from Patrick BMW in Schaumburg, IL. Terry Shoemaker was very helpful and knowledgeable, he was able to answer all my questions and offer me competitive pricing. Communication was great, he always returned my calls and e-mails on a timely fashion. Being a business owner myself I know how important customer service is, and give Patrick BMW thumbs up. Patrick BMW is absolutely great place to buy a car or have your car serviced. Before I sold my 7 series I would go to them for any repairs or questions about the car, and they seemed to always have what I needed.Great job guys...keep up the good work.Stan Iliev

BGantz

Jul 20, 2010

I received an early car of the 2011 model and Eric was helpful in following when the car would come and then as soon as it was in he had it available and went over everything for me. We also had to configure the model of the car and decide on all the options. BMW has several new features which were not available on prior models and Eric was very helpful in explainigthem to me.

sal

Jul 20, 2010

This was my third X5 purchased at Patrick BMW, with the same salsesman.I reassuring to see the same faces when you make an important purchae.I love my X5, and purchased this one without even driving it...........................................................................

lvena

Jul 6, 2010

Dealt with Rick, who at the time was the internet sales manager. Test drive went fine, negotied what I felt was a decent price. It wasn't until after I had given them my deposit that the deal went south. I had ordered a car that had my specific options and it had to be built. When you do this, you get an ID number that lets you track the build process in Germany. Once I signed in, I noticed the interior color was wrong. Rick never once responded to my numerous emails or phone calls to try to get the interior color of the car corrected. I had to call the General Manager and even BMW North America to get a response. Never did get the color I wanted though Patrick did take an extra $1,000 off the car if I was willing to still take it which I did. Rick was a typical salesman, great during the transaction but zero help once it is completed. When I took delivery of the car, they had someone else do the delivery in an attempt to get better customer service scores from BMW Corporate, but they were not successful. BMW makes a great car, but I will never again patronize Patrick BMW.

sam_s112

Jul 4, 2010

We were shopping for a used 2010 BMW and liked couple of cars.We narrowed down to two dealerships one of the being the Patrick BMW dealership on 700 East Golf Road, Schaumburg, IL 60173On Saturday June 12, 2010 we went to the first dealership and almost finalized the deal. I called the Patrick BMW dealership and talked to the sales person Luca Lacovella to see if he could beat the price since they had cars with similar features and mileage, This sales person, Luca Lacovella immediately said that he could beat the price by almost $2000. So we left the deal there and drove for an hour to reach Patrick BMW.The sales person Luca Lacovella showed some cars on the screen and we selected the one we liked to test drive. On his computer screen it showed that the car had around 7900 miles but while we were test driving I noticed that the car had 11000+ miles.Thats almost 40% higher miles when compared to what was shown on the screen! Outright lies! If you are not careful you will be tricked for sure!When asked the price he said that he would stick to the price that he quoted on the phone and maybe lower a little for the extra miles on the car.When we sat down to finish the deal, guess what, he increased the price by more than $2600 and said that he cannot go any lower. When I asked another senior sales person about the miles, he replied that the systems might not have been updated. Yeah right! These people think that they can just fool customers.when I asked him, Luca Lacovella , why would he lie so outrageously and wasted our time if he could not go lower, he got extremely rude and THREATEND to call the Police.His exact words, 'I will call the police if you are going to talk to me like that. This is my house, you are in my house!"Is this is the way to treat a customer who wants to give you business of $40,000? And that too in today's economy? This is the most humiliating experience I have ever had in my life.I never used any foul language when I confronted about his lies and that was his response. I talked to his boss but the response was cold and eyewash (namesake) sorry. They dont care about customers, no matter who you are and dont value your money or business. I would never do business with Patrick BMW again and I strongly advise you not to. The only things you can expect from this dealership are THREATS, LIES, DISRESPECT, HUMILATION, RUDE MANNERS, YELLING and INSULTS.When we have such great customer service even for an item that is less than $5, is this the kind of service you expect when you are willing to spend thousands of your hard-earned dollars?Dont waste your time, you are better off taking your money and business elsewhere. It is a shame that these guys are dealers for luxury cars and yet dont have an ounce of courtesy or common sense toward potential customers. I regret to having chose to do business with Patrick BMW.I have complained to BBB and also to BW North America about the conduct and the threats so that no else go through the humiliation and insult.You need not take my word, please look at the reviews from other people as well.

chrisbmwm3

Jun 26, 2010

Just took my M3 in for service (oil service and inspection 2). Service was great! Quick and friendly. My sales person saw me in the waiting room, which is really nice, and came out to say hello to me. Everything was great! Patrick is a great dealership and I will keep going back.

cqueve1

Mar 7, 2010

Our first experience to Patrick BMW was not a pleasing one at all. The first time we visited, we stopped by on a whim. Whether it was the way we were dressed or our age, we weren't even taken seriously. We were eventually passed over to a Salesman named Constance and was not warm whatsoever. He was arrogant for the most part and seemed turned off on the fact that he had to help us. When there was a car I wanted to see (BMW 335xi) he just took us to the lot, and JUST OFFERED me to look inside the car. He didn't even ask if I wanted to take it for a test drive. What got me the most is that while I'm looking and asking him questions, he was smoking a cigarette. Absolutely unprofessional.The second time was a tad bit more pleasing. A salesman named Ken helped us and the only "knock" I have on Ken was that he let my fiance and I take the X3 we were looking at out for a test drive on our own. Yeah, I appreciate the fact he wants to give us space and let us try it out in our own discretion but I felt like if he wanted to make a good impression, he would have came along for the test drive and explain the features and benefits of the car. BUT while we were shopping with other dealerships, Ken was very helpful and telling me if cars from other dealerships (Jacobs, Laurel, Perillo) were decent enough cars to look at. Eventually, my fiance and I found the X3 we've been looking for at Bill Jacobs BMW who won a 5 rating in every category. Overall, if it was not for Ken I would have given Patrick BMW a -1 in every category because of the first time we visited. I think in a business in selling cars, the service we got from Constance was inexcusable and I hope none of you who reads this review goes through that. Patrick BMW, if you guys are considered a "premier" dealership, please let me know when you start acting like one

PalmtreetQT

Oct 19, 2009

I went in to the dealership looking to lease a new car. I was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying to the point that I felt very comfortable. He also worked hard to find the exact car fit to my specifications. At no point did I feel pressured or "annoyed". The entire experience for me was wonderful. My sales person was pleasant and informative, the sales manager was accomodating and the man who worked in finance was speedy. As long as I am buying BMW's, I will be patronizing Patrick BMW in Schaumburg.

chrisbmwm3

Oct 19, 2009

I was hesitant to visit Patrick BMW when I had decided to look for a Certified used BMW M3 because of the feedback on this site. I started at a couple other dealers and wound up stoping by Patrick BMW. I couldn't have had a better experience. I was greeted by a friendly receptionist and when I picked out a silver 2007 M3 coupe, the salesman was very well informed about the car. The Sales Manager came in to introduce himself and thank me for my business. I really felt that they valued having me as a customer. Better feeling than what I had at the other BMW dealers! Couldn't be more pleased with my purchase experience.

neverbuyBMW

Aug 21, 2009

I am a very patient person. But these people made me overwhelmed by their rude, lying, mocking, ignoring attitude and terrible work skills. especially, Mark, Unfourtunately, almost everytime I go to the service department, he was in charge of my car. and everytime, he ruined my day. and the manager, Dean, he is the same. the guys working in the service department are all well-trained thieves.We also have a Lexus, I highly recommand Lexus. Their service is very customer-centered and the quality of their vehicles is wonderful. Some of my friends have a Lexus, they are very satisfied with their cars. No matter how old your Lexus is, they always treat you and your car very respectfully.if you already bought your car from PATRICK BMW IN SCHAUMBURG, now you need to practice screaming.You will soon realize how hard it is to keep yourself nice and gentle in front of these cons.

unhappywpatrick

Jan 19, 2009

I came in for an oil change. Discovered that I also needed a break job. Which was fine. They gave me a great loaner, called me when the work was complete and I picked up the car that same day. However, on my way home my car started making HORRIBLE metal screeching sounds. I called the BMW and got a RUDE response from the receptionist saying there is nothing she can do and if I wanted to, I can just leave my car where it is and have it towed the next day. Mind you, it was -12 degrees outside and what was I supposed to do, WALK HOME???? So I continued driving, hoping my wheels don't fall off. The following morning, I called the service again, asking if I can bring my car in to have it looked at. I got a rude receptionist ONCE MORE, saying there are no openings for an appointment. I stated that my car was just serviced a day earlier and something was done wrong, so wouldn't my case be an exception. She had nothing to offer me for help. Unfortunately I had jury duty that day that I couldn't miss so I was unable to come and spend the entire day waiting to be seen. So I drove - once more, in a broken car - hoping nothing bad would happen. At lunch time, I called the service again and had a receptionist tell me that she cant help me, that the service manager is not available, that there are no cars to loan me while mine is looked at and added that "what did I expect her to do, run around the dealership looking for someone?" - as were her exact words!!!! FINALLY, after screaming and stating that if something bad was in fact to happen to me while driving an impaired vehicle, who was I to sue, she got a manager to call me. I was able to come see him at 3pm and found out that the backing plate was damaged and connected wrong and therefore was scratching the rotor. It took 10 minutes to fix it - but 2 days for me to get the job done - not to mention the worry I went thru. I drive a BMW, which is supposed to be the "ultimate driving machine" - and yet, apparently there are monkeys performing basic service jobs on these "ultimate driving machines". I will NEVER take my car to Patrick for service again! THE ONLY good person through this whole mess was Kristin, the service coordinator. She was the only one who managed to get a manager to call me back and was very apologetic for my bad experience.

Patricksucks

Oct 9, 2007

These guys are the worst. High pressure sales techniques and rude when you push back. The sales manager, Tim Gadomski, is a low brow jerk who should be selling brushes door to door rather than $70k cars.

bmwowner07

Aug 22, 2007

I have had an excellent buying experience at Patrick BMW. I have purchased three new BMWs from them throughout the year, and I have nothing but compliments for their skilled sales team. Every single time, I have been offered an excellent price which beats all the other dealers that I have gotten quotes from.

BDude

Mar 27, 2007

Had great experience, took care of all my problems. Like the friend type of atmosphere. Will keep going there from now on.

kadman

Jan 11, 2006

Terrible Service:The service manager, Tom, had my car 2 or 3 times. We have a Star Marked SAAB. We complained about that the engine light coming on constantly shortly after buying it and shaking while driving. He and his service staff could not figure it out. They thought the problem was our rim/tire. They charged us for a new tire and rim. We got it back and the light came on again within hours, and the shaking continued miserably. I called to complain and he said to bring it back - AGAIN! I told him that I would bring it to Motorwerks and let him know if they could figure it out. The same day the car was dropped off at Motorwerks they immediately identified that the problem with the car was that the throttle assembly needed to be replaced. In addition they found problems with the electrical and starter. The engine light no longer illuminates and the shaking is gone. THANKS MOTORWERKS!!! Furthermore, Mondo and the service crew at Motorwerks get straight 5's. Mondo is the friendliest and accomodating service manager I have ever dealt with. I also have a Mercedes, which I service at the MB dealership that I got it at. The service there is excellent as well. However I'd still give Mondo top honors.After my experience with Tom and Patrick BMW, I have to give them a huge thumbs down for their very shabby handling of my car. My wife was pulling her hair out!!! I would not recommend them. For this reason, "I" would never purchase a car from them.

johhnyp

Jan 25, 2005

I had a terrible sales experience and reported it to the BBB and posted on my3cents and badbusinessbureau.com. They never once returned my calls or written requests. Now they have served me with a request for a Temporary Restraining Order claiming that I am defaming them. You decide whether or not you want to buy from this dealer.

mjb

Nov 27, 2004

Bought my 1999 540iT pre-owned, good sales experience. Service staff very friendly and informative. Never a bad experience, even when solving problems has been challenging. Work nearby, so easy to drop off and have them take me to/from work. Usually done same day w/o appt. Wd recommend.

montblanc

Aug 8, 2004

Bought my z4 here. Very arrogant staff. Should have walked out, as even the receptionist was too busy flirting with a mechanic, then got annoyed when I asked her to call a salesperson over. Sale went somewhat ok, but I have bought dozens of cars over the years and am smart enought about the process. Took them forever to give me a finance rate and price, just kept coming back with payment number over and over. Damn, should have walked out. 2 months later came back as the top was making noice, they told me it was a 3 week wait for a loaner, I thought the guy was kidding. Turns out they have only a few cars available and if it's a break down situtaion, then will get you one or into a rental. Second time I came in for another noice, they offered to drive me to work and pick me up later. The later was me waiting outside of work for 30 min, as the guy was picking up 3 other dumb customers. Take my advise and buy and service elsewhere. Field's is the other one close to my house and while they are no picnic, at least better than these guys

compwhiz

Jul 7, 2004

Joel Beekil is a dream-come-true when it comes to the car salesman. Best no-haggle price, follow-up, and customer service. I bought my second BMW from him, and both times no other dealership could beat the price and/or service. That said, not every Patrick salesman is like that, so I think each individual dealership experience is heavily weighted on tbe main person that a customer is dealing with.

1992735i

Dec 4, 2003

Andy is a great svc writer, he knows my bimmer (1992 735i,175k mi)<br>Patient with demanding customers. Rick is the only person that I allow to work on my car, he is a beast. Fast, accurate, honest.<br>Can you believe it? HONEST!<br><br>I live one mile from MotorWerks and I drive 10 miles to Patrick. Motorwerks sucks. It is a production shop dependent on high volume turnover due to the extreme overhead of facility.<br><br>Never had a good experience from Motorwerks.

dannymp3

Aug 5, 2003

This dealership is one of the worst in the area. The service is terrible, the service dept. employees won't even look at you unless you get in there face and demand service, and even then, they'll do there job half as good as they should. My dealership refused to alter my options on the car, such as have my lights flash when the car is unlocked/locked. They explained to me this could only be done on vehicles with an OEM alarm. I explained to them how it was done and a numerous amount of cars that belong to people I know, and they DO NOT have an alarm. On top of that, they look at me like they are buying a car from me, and I have to treat them with top-nouch respect, which I may add, I do from the beginning, until they become snotty acting like they don't need my business. Defenitly would NOT recommend Patrick BMW until it gets a new line of staff.