Used Cars for Sale at PEPE INFINITI in White Plains, NY

WilliamTarpey

Oct 28, 2016

As a person who has leased several cars in the past, I can honestly say that Pepe Infiniti was the best car buying experience I've had. From management, to financial, to sales, every department was professional and helpful. Never once did I feel pressured and they allowed me to make my car decision based on their numerous options available. I will be a returning customer and recommend Pepe Infiniti to anyone looking for a new car.

JTP16

Oct 26, 2016

Peter Oliver was exceptional in handling the issues I had with my QX60!! Peter and his service team assessed the problems and handled them with professional knowledge. They went above and beyond in all areas !Excellent customer service with a very friendly and welcoming atmosphere:)

MICHAEL SIMONE

Oct 12, 2016

The service department is top notch. They went above and beyond to make sure that I was satisfied. I wish there was a higher rating I could give them then just five stars.

Allicia23

Oct 12, 2016

Wonderful staff from the porters, to the service advisors to the cashier. So glad I bought and service my car here. I highly recommend this dealership!

Chris124

Oct 11, 2016

It was good. Mike took care of me but he went to lunch and I sat there for hours waiting for my car and they said i went home. Not true was in the waiting room from a little after 11 til 3pm. Come on that's not right

Ingtim1

Oct 11, 2016

The entire staff in the service department shows the highest level of professionalism that I experienced in all of my service appointments special thanks to Pete Oliver

Bonnie28

Oct 8, 2016

I have been leasing from pepe for 6 yrs and Michael Sabolik has always been an excellent service rep. As well as the whole service group

Infiniti man 1972

Oct 7, 2016

Had a very good experience was treated with respect and they were very understanding Alex shows a lot of interest on what he does good guy

Ed 1964

Oct 4, 2016

Great facility, excellent work. Would recommend this dealer service writer knowledgeable waiting are great friendly employees good coffee and waiting areas easy place to get to. From most locations

xxxx

Sep 30, 2016

This is the best Dealer I ever been too. It has such a warm feeling when you walk into this establishment. I would certainly recommend this place over any other infinity dealer

10Welcome19

Sep 28, 2016

Wonderful services from all employees especially Alan whom was patient and well versed and knowledgeable of the particular which was asked about he also deserves great praises due to his approach towards my particular questions.

Will from westchester

Sep 24, 2016

I went for my first service check for my qx60 and the experience just keep improving with Pepe infinite. Very good dealer and service dept

Jfcguzman

Sep 23, 2016

From start to finish The service was exellent and The price i paid for the service was Super. The service preform was done in less time that I was expecting to wait at The dealer.

diane rivera

Sep 22, 2016

I have financed/leased cars for the past 25 years and I highly recommend Chris and Pepe Infiniti in White Plains, NY. In 2014. It is my best experience purchasing a vehicle. Chris Hernandez was referred to me and prior I was searching for the right car for over 6 months. On my first meet with Chris I made my decision to take all of Chris' recommendations and walked away with the Q50 very satisfied. I returned in 2016 when my needs for a vehicle changed with pleasure. Chris' "salesmanship" is exemplary and his professionalism is 2nd to none. I tell Chris exactly what I am looking for at the price I want and Chris returns with recommendations that suit me. When a price is agreed upon it is exactly what I Pay in the end. No gotchas!!! Most importantly absolutely NO PRESSURE. He is honest, direct and a pleasure to do business with. I know exactly what I will get. Chris is a person of integrity and I highly recommend doing business with him.

LRios2015

Sep 22, 2016

Chris went above and beyond in my recent car buying experience. His professionalism and knowledge of the cars put any questions or concerns I might have had to rest. I have no doubt that I will be a repeat customer in the future and will also refer anyone looking for a new or pre owned car to contact him. As they say" you get what you pay for" and I could not be happier in my new car. Thank you again to the whole team ( Chris, Percy and Chris)

Ian Martin

Sep 21, 2016

Misael was very helpful and professional, he helped get me the car I wanted. The only snag was that it took a little longer to get the loan details faxed to my bank, but i believe that was driven more by their finance department. Overall I would go to him again for another certified pre-owned infiniti

Ndforlif

Sep 19, 2016

I dealt with Pete Oliver and he was very efficient and friendly. He also arranged for Frank to 'shuttle' me to and from my office while my car was being worked on. Smooth experience.

Kbroughton

Sep 16, 2016

Pepe Infiniti has far exceeded my expectations with their five star service! They go above and beyond to make sure the customer is happy and comfortable. They have far exceeded my expectations and they do what they say. Fantastic experience and most definitely will buy my next car from them!

Pocho2888

Sep 15, 2016

Pepe Infiniti was a great place to purchase my vehicle. Bryant was helpful and answeed all my questions in a professional manner. Great team work.

Justin

Sep 15, 2016

Excellent work. Done quickly and competently. I now have all my service work done here. Prices are very fair and I appreciate that I can make the appointment on line.

Raiders

Sep 14, 2016

Last year I visited the showroom at 300 Central Avenue and met with Michael Fell. He was very informative and a pleasure to deal with. However, I did not close a deal at that time. This year I met with Chris Hernandez and again I proud to say that the service provided was excellent. So good that this time I leased a new Infiniti. I also had the chance to meet Michael again.You have two excellent employees that I hope to do business with again in the future.Thank you for a great shopping experience that I never had before!!!

Nelle141

Sep 13, 2016

I love Pepe Infiniti and I might get my new car from you guys I just wish there was more loaners so you don't have to wait for your car. Otherwise great experience .

Luann

Sep 10, 2016

The service department was courteous, prompt, clean, and extremely helpful. My car was brought in for a recall and the department was extremely informative on what work needed to be done. They called immediately when the part was available and the work had been completed.

dubinda

Sep 9, 2016

Great service as always. Whether sales or service I don't think you can find a better dealer than Pepe. Highly recommend that you visit them.

Sarah

Sep 8, 2016

Dropped off car for recall work, picked up prearranged loaner. Picked up car in evening. Car was washed which was nice. Don't want to comment on service advisor

Infiniti2008

Sep 8, 2016

When I started going to the dealership for service I service rep was Jack Sheridan and he always took care of me. If I called for service he said come on and gave me a clean car to use while my car is being serviced and never Tried to oversell me on service. Now I call and they tell me it's going to be three weeks before they can even give me a car to use and try to push services that I don't even need. I was told that my last service that I needed brakes and rotors to be replaced and the fee would be 540 I brought the car in a few weeks later and instead of giving me new rotors they cut the old ones and gave me pads for the same price. I also asked for an oil change which day did they feel the old sticker off and threw it in my door. I also asked him to have one of the mechanics take a look at my muffler that's been rattling for years and when I picked up the car I asked him if he had them check it out he said that they did look at it and it was just a broken hanger on the muffler. I knew that he was lying because I knew that it was an internal rattle so basically he forgot to ask the mechanic to look at it and just straight out lied to me. He said that's why you're hearing that rattle when you hit a bump and then he said it's not going to bother him. And every time I get a loaner car they're filthy. Other than that I think it's a great dealership. LOL I'm probably gonna take my car somewhere else from now on.

Ludwig, amparo.

Sep 8, 2016

I like that I was taken care of as soon as I drove in and was greeted. I love that the place was very neat and clean and was people friendly. I would recommend this dealer to anyone. The only thing is that I would like to see that they have for flexiablitity when it comes to loaner cars. I couldn't get a loaner car because they didn't have any.

Deon

Sep 7, 2016

I like that I was taken care of as soon as I drove in and was greeted. I love that the place was very neat and clean and was people friendly. I would recommend this dealer to anyone. The only thing is that I would like to see that they have for flexiablitity when it comes to loaner cars. I couldn't get a loaner car because they didn't have any.

Danv360

Sep 7, 2016

Easy quick and good customer service, car was washed and serviced in under an hour. Waiting room was nice to be able to do work in while I waited.

Auto service review

Sep 7, 2016

Easy to schedule appointments and loaners, if necessary. Work is done correctly and relatively quickly. Service center is very clean. They always wash my auto along with the servicing.

Pitter3855

Aug 26, 2016

When I leased my car 2 years ago and was asked by the finance manager about a service contract I asked if it covered all scheduled maintenance and was told it was, the cost was almost $1000. I just found out that this contract only covers oil changes and tire rotations. I went to speak to him about it and showed him the maintenance I asked him about. I remember specifically asking him about the 15000 Mile maintenance .he told me that isn't required it's recommended so those maintenances are not covered. I told him I was completely mislead and canceled my contract. Why would I travel 30 miles and pay $1000 for oil changes. Ridiculous and I would've bought from this dealership again.

Ng

Jul 28, 2016

Absolutely fantastic! The staff is wonderful and the showroom is beautiful. The salesmen and mangers were very helpful when it came to putting me in the perfect car at a price I could afford. I couldn't be happier with my brand new Infiniti Q50. I would highly recommend this dealership. Thanks again Pepe Infiniti! :)

cindyn29

Jul 15, 2016

Leased my Q50 from Pepe Infiniti and very happy with my vehicle. My salesperson Scott Brownstein is one of the best at that dealership. He was not pushy and was straight up with everything pertaining to leasing my Q50. I have been leasing all makes of vehicles for over 10 years now and I must say Pepe Infiniti has been the best hands down to deal with. If you go to Pepe, definitely go to Scott Brownstein.

JPSInf

Jul 12, 2016

I had an appt for 8:45am and there was a woman in front of me waiting. No help and no loaner cars. To make matters worse, the Service Manager, Al PROMISED me a loaner car to my house at 9am the following two days later, which I was happy about. 9am came, 9:15am...called Pepe Service and seemed like no one had a clue. The Service Manager was not even there that Friday. Another service guy called me back (it is now about 9:40) and said a car would be there in about 30-40 minutes. I had an appt around 10 so could not hang around. Called the Greenwich Infiniti and am now a Greenwich Infiniti convert.

LucyM

Jun 29, 2016

Went in for a 25,000 mile tune up & was told in the phone it would be an hour to an hour and a half wait so I chose to wait. When I got there they told me it could be up to 2 hours "once the tech gets to your car" which I guess wasn't for almost 2 hours because I didn't et out of there until 4 1/2 hours later! Appointment was at 9:30 & didn't leave until 2! Outrageous. They had no loaner cars, fine. But to add insult to injury, after being there 4 hours a man told me he could have driven me home or the train station - that would have been nice to have known when I got there! I asked to speak to a manager. Some guy named David came out and had nothing to say or any apologies to offer. In fact, he tried to make it that me asking for a faulty insulation strip to be replaced is what caused the wait but I know that took less than 20 minutes bc at first they said they didn't have it in stock but when I went to ask where the car was they had already installed it (surprise, they did have it) and only 20 minutes had passed. David let me know that he couldn't care less about my outrageously bad experience so I hope if you're reading this you'll save yourself the frustration and go elsewhere.

Rob D

Jun 23, 2016

Michael Telep and his team have delivered us a great Q 50 . This is our 4th infinityAnd the sales process was competent, caring, and very quick. Best experience yet after many years ofGreat results. Bravo!

Kellyoc

Jun 8, 2016

I recently purchased a pre-owned G37x from Roger Larocque at Pepe Infinity of White Plains. A big thank you to Roger Larocque who provided me with nothing more than an extraordinary, friendly , especially non-pushy customer service experience! Roger went above & beyond my expectations with his level of professionalism, his knowledge, along with attention to detail. It was by far the best car buying experience that I have ever had. Everything was first class from the moment I walked though the door and every person I met there was a top notch professional. Thanks again Roger, Brian Grund from finance and the Pepe team for a wonderful experience and a great deal on a beautiful car. I will absolutely be back for all future purchases.

DMac

May 24, 2016

Friendly & not pushy at all! Didn't feel like a typical car dealership. The staff were welcoming, courteous & professional. I wasn't sure what to expect at a high end dealership like Infiniti, but it was a great experience and I got a great deal on my pre-owned G37x and a very good trade-in value for my old car!

Jeffkat

May 22, 2016

I just leased my 2015 Q50 and it was the easiest, hassle free experience ever. I had about 10 months to go on my 2013 g37x lease, however Rares Constantin and Michael Fell worked their magic to get me into my dream vehicle now. I have recommended many friends and family to Pepe Infinity and I will continue to do so.

JAL922

Apr 30, 2016

The guys at Pepe Infiniti are truly top notch. Everything is top class, the sales service Alen provided was fantastic, he answered every little question we had and couldn't have been more professional or better at getting me into the right car at the right price. Chris the sales manager was great as well. The entire experience from walking in just looking to walking out with my new car was excellent, I would recommend literally anyone looking for a car to come in and see the amazing inventory and sales team at Pepe Infiniti, especially with Alen!

JAL922

Apr 30, 2016

The guys at Pepe Infiniti are truly top notch. Everything is top class, the sales service Alen provided was fantastic, he answered every little question we had and couldn't have been more professional or better at getting me into the right car at the right price. Chris the sales manager was great as well. The entire experience from walking in just looking to walking out with my new (well really used) car was excellent, I would recommend literally anyone looking for a car to come in and see the amazing inventory and sales team at Pepe Infiniti, especially with Alen!

Nick Rabadi

Apr 29, 2016

Mario assisted me with my lease. He's an extremely knowledgable and personable representative. He took my step by step through the entire process and made me feel extremely comfortable. I would highly recommend him to my inner circle and anyone interested in an Infiniti.

N.rabadi1

Apr 28, 2016

Mario assisted me with my lease. He's an extremely knowledgable and personable representative. He took my step by step through the entire process and made me feel extremely comfortable. I would highly recommend him to my inner circle and anyone interested in an Infiniti.

ISL

Apr 13, 2016

Having leased cars for the last 20 years, I am all too familiar with what a grueling process it can be to go negotiate a car deal every 3 years - but working with Alen Myrthil from Pepe Infinit was unlike anything I've experienced before.Quick, seamless and no hassle! And to top this all off - we did most of it be phone - as I'm about 1.5 hrs away from the actual dealership. Pick up day was just as easy - I was in and out without any hiccups or delays.Alen was an absolute pleasure to work with. Not only do I look forward to working with him in the future, I will recommend him to everyone I know!

sboone91

Apr 3, 2016

I would definitely recommend this dealership. My sales consultant Alen helped me get in and out of the dealership very quickly. He was very knowledgeable and worked with me to get things done in a timely manner.

skee1bo

Apr 2, 2016

I gave a rating of excellence because I was treated with such respect and concern about getting the car that I wanted and the features that I wanted. I can not say enough about my sales Mario Moreta, he was simply great and know his stuff to the tee. He was respectful, friendly and answered any question that you asked him no matter how many times you asked the same question. I would reccommend Mario to any of my friends and family. This is my third Infiniti and I will be back for more. Thank you for a Job well done.

LFerreira

Mar 26, 2016

Best car buying experience in years, Roger was very helpful and professional.I would strongly recommend this dealership and Roger.Very happy with the service and my new Q50

Mike D

Mar 24, 2016

I'm so glad I reached out to Pepe Infiniti. I live over an hour and a half away on Long Island, so I initially reached out to Mike Telep via phone to get a price. He got back to me within minutes with a price that blew away every other quote I had received. I was able to complete all the paperwork via email and just made one trip to Pepe to pick up my new vehicle.

Q50531

Mar 23, 2016

I heard good things about Inifiniti so I walked into this dealership and met Mario. I was just doing research and wasn't even planning on getting a car until my lease expired in 2 months. 9 Days later I drove off with a car I love! Mario was very helpful and very professional. He helped me get the right car and the right deal. We've even been in touch since and he's answered my follow up questions that have come up as I've been driving. I HIGHLY recommend this dealership and Mario.

Kris Derrig

Mar 21, 2016

Pepe Infiniti is a very professional and knowledgeable dealership if you are in the market for an Infiniti brand than you have to check them out. My husband and I are thrilled to be back in the Infiniti family of cars again. I cannot say enough about the staff of Pepe Infiniti from being greeted at the front desk and making sure we were being helped ASAP to being shown the the vehicle we were picking up. No stone was left un-turned any step of the way. Thank you for such an easy going and honest car buying experience.

Susan

Mar 21, 2016

My experience from the moment I walked in was excellent. The greeter at the front desk directed me to part of the car showroom to look at cars that was set up for the certified and pre-owned cars. I was then greeted by Mario, the salesperson, who listened to what I was looking for and was able to explain all of my options in my price range. Mario was very efficient and I appreciated that!

Bernice

Mar 14, 2016

Adison Verdan was an excellent sales person. He provided lots of information and guided me to find the right car. I have been an Infiniti customer for 7 years, and am always pleased with the service and professionalism of Pepe Infiniti. This was a very smooth and efficient purchase experience, and took some of the sting out of having my previous car totaled by a negligent driver who rear-ended me. I was sad to give up my old Infiniti, but am very happy in my new one. I love all the luxury features in the G37x.

SteveR

Mar 6, 2016

I purchased a new 2016 Qx50 in November at Pepe Infiniti, where I had purchased my previous Infiniti.The car had an annoying vibration when it went into idle at a stoplight. It also had a vibration in the steering wheel between 60-65mph. I returned to Pepe a month after purchase. The mechanic assigned to me, Fernando, took it out for a test drive and informed me that it was because I wasn't using premium fuel . When I told him I was, he said only Mobil or Shell premium would do ! What BS !I brought the car to Lynbrook for 5000 mi service last week. Dave Irace listened to my story, promised to do all he could, gave a me a loaner too .The idle air volume was adjusted and all 4 tires needed balancing , the car drives like it should now.How Pepe prepped a car and delivered it with unbalanced tires is beyond me. So much for paying a "prep fee".

MrMike

Mar 5, 2016

It was a pleasure working with Steve Goldberg. His knowledge and honesty made the process very easy. A true gentleman and he is someone who cares about the customer. Way to go Steve!!

Babiexoxo

Mar 4, 2016

The entire experience was great! Chris showed me everything about the car from inside and out, went above and veyond and was very courteous and professional.

RCG

Mar 4, 2016

I worked with Mike Fell and Chris Hernandez and had a truly enjoyable, transparent buying experience.Never did I feel pressured or misled during the purchase process. Their professionalism and expertise was a beacon of inspiration that other car dealerships should aspire and seek to follow.I would recommend Pepe Infiniti White Plains NY, and these individuals in particular to anyone considering purchasing an Infiniti.Regards,Robert Gibson

Adam

Mar 4, 2016

After leasing a QX56 and G25 through Pepe three years ago, we decided to buy the QX56 and had the good fortune to work with Steve Goldberg on the transaction. Steve was terrific. He handled all of the details with efficiency and good humor. The process was remarkably painless, the deal was fair, and we appreciated the human touch. It was also a pleasure to work with Brian Grund in Finance. Good people. We'll be back.

Happy family

Mar 1, 2016

We received excellent, professional, knowledgeable sales service throughout the entire process! Roger handled every aspect and question we had with immediate professional and courteous responses- making our car buying experience a great one! We would recommend this dealership and our amazing salesperson Roger to anyone looking to buy or lease an Infiniti. We will definitely be back!!

DianeB

Feb 27, 2016

This is the first car we have bought from this dealership. Our salesman Rares Constantin was a pleasure to work with. He was professional, knowledgeable, and walked us through the selecting and buying process with great expertise. We got the vehicle we wanted at a fantastic price and are very pleased with our purchase. We were very impressed with the dealership itself. The showroom is beautiful and even the service area is immaculately clean. The staff who work along with Rares (manager Michael Fell and Finance Manager Chris Frey) were a pleasure to deal with and further streamlined the buying process. We will be happy to recommend Rares and Pepe Infiniti to our family and friends, and we look forward to working with them again in the future.

phoneguy

Feb 25, 2016

My daughter got a car here a month ago and I just picked up my own QX50. The car is terrific and the entire buying experience was first rate. The salesman, Mario Mareta was on top of everything and gave me a great deal. Sales managers Mike and Percy were right there throughout the process and the finance manager Brian Grund could not have been nicer and more efficient. The showroom was beautiful, all of it made for making what is usually a nail biter into a relaxed and pleasant time.The actual delivery by Mario was great, explained all the features and made me feel comfortable in the new car, even met the service manager. All in all I would rate this as the best new car buying experience as excellent. I would not hesitate to recommend Pepe Infiniti to anyone who is looking for a great car and an easy buying experience.

Barney3161

Feb 24, 2016

I would highly recommend this dealership and it's employees. They could not have been nicer from start to finish. The quality, cleanliness, and service the dealership provides is outstanding. I will definitely be back to buy another car soon.

Rocco

Feb 24, 2016

This is my second vehicle lease with Rares. Both experiences were easy and pleasurable. I highly recommend Rares to family and friends who may be interested in an infiniti vehicle.

althair13

Feb 22, 2016

No fast sell....everything is spelled out and the Sales people know their product. After driving a 6 speed most of my life, Mike would not sell me a car until I gave it a test drive. OMG steering assist is not for the person who likes to control the car. However, I was thrilled with the drive on the (regular) Q50 and was given a different choice in a matter of minutes.BEST Dealership..I was considering an Audi, but you can't beat Pepe.. Mario was excellent, went over evey detail and delivered to me my 4th incredible infinity..Waiting for the Q60 next! for my 5th. Great Dealership, great product, best people.. 5 star!

Jlitemeup

Feb 22, 2016

The salesman Mario Moreta and sales managers Percy Montes were very nice , price coins and easy to deal with. This is my first car outside of Honda which I've had 7 of them. They made me feel comfortable and the car is a beauty. I highly recommend them.

IKO

Feb 17, 2016

I was hesitant to roll my old JX35 lease into a new QX60 lease but Pepe Infiniti and especially Rares Constantin really made the process seamless and offered a deal I could not pass up. I would recommend this dealership and Rares to all my friends who are interested in an Infiniti car

PeterJ

Feb 16, 2016

In short, the negotiation process was far easier and more pleasant than any other dealership I shopped around in the tri-state area. The process, service, respect and overall experience was what a dealership should be like and the deal I received was better than anyone else was offering. Ask for Mario!

eserranoattwodmax.com

Feb 15, 2016

Excellent customer service for repairs. Extremely polite and courteous. Made sure that I was satisfied with all that was done.As always a follow-up call.

bsq50

Feb 7, 2016

I just recently leased a car from Pepe Infiniti in White Plains NY. I must say this was the best car dealer that I have ever used. The experience from beginning to end was quick, easy and stress-free. The dealership itself is immaculate and spacious. The salesman was extremely professional, knowledgeable, courteous and patient. The transaction was straight forward and seamless. I love my Q50 and I know that I'll be doing business with this dealership in the future. I strongly recommend them to anyone looking to buy or lease a great car and receive hassle free excellent service in the process.

Aholla

Feb 6, 2016

Our experience with the staff at Pepe Infiniti was fantastic. Our sales person was new and did a great job. The rest of the staff was extremely helpful in aiding him through the process. We were very impressed with their effort and attention to detail. No one was ever pushy but instead were respectful, humourous and professional. This is a great dealership that I would recommend to anyone!

jmp3

Feb 4, 2016

Great staff and I give Pepe Infinity a 5 star rating. Mario is very professional and a straight shooter that delivered a hassle free transaction. I own and have owned several exotic cars and they hands down out class my previous experiences with Porsche and Ferrari. Ferrari of New England was the best if your in the market for that make but I'll never step foot into their NJ or Chicago location again. Kerbeck Corvette is the only other dealership that ranks up there with Pepe Infinity from my past experiences. Good luck shopping and enjoy the indoor showroom if your in the market for a new or used Infinity at Pepe. I got an incredible cash deal on a flawless pre owned vehicle so keep in mind my rating does not reflect their finance or lease options.

InfinitiQX50

Jan 19, 2016

From the moment I arrived at Pepe to the time I drove away, the people at Pepe went above and beyond to assure my satisfaction. I won't buy my Infiniti from anyone else.

Nicole Guarino

Jan 11, 2016

Chris Hernandez was very professional and accommodating. He was very knowledgeable and answered all the questions I had. I absolutely love the car and I would highly recommend him.

Sdlewis10

Jan 10, 2016

I worked with Chris Hernandez and his support was benchmark for what I would expect from a salesman. He responded to me quickly, was available 24x7 and worked diligently to get me s great deal.

Farrell

Jan 10, 2016

Michael was able to keep us with Infiniti and put us in an SUV which we were looking for. We had a budget and he made it work. Our deal was easy and quick which doesn't happen with other dealerships. We love the vehicle and pure cperience with Pepe.

Srobertsny

Jan 9, 2016

Pepe continues to win my business thru great vehicles, pricing and client reps. Chris was terrific to work with as well as the sales manager Percy. I would and have recommended them to family and friends. The car for the money can not be beat

Jpov99

Jan 6, 2016

My sales representative Chris Hernandez and manager Percy Montes made this a great buying experience. Throughout the process I was taken care of in a professional manner. They were helpful in answering Queations and we were able to reach a good deal for both parties. Infiniti has a great product with great employees interacting with their customers. Thank youJohn Povemba

graceiweng

Jan 6, 2016

My husband started communicating with Chris Hernandez from Pepe Infinity through email about leasing a Qx60. Chris honestly made the whole process so easy. He was straightforward about what we were receiving, returned calls and emails promptly and handled everything so all I had to do when I went in were to sign some papers, pay and I was out the door with our new car. He also spent a good deal of time making sure I knew what the car had to offer and how to use all the functions on the car. I would highly recommend him to anyone looking to lease/buy a car. Also everyone at the dealership were so friendly and the billing manager was amazing as well.

jerryinfiniti

Jan 5, 2016

Chris Hernandez was a pleasure to work with. He was communicative, helpful and ultimately made me happy with my deal. I appreciate Chris' patience and knowledge of the product. This is my third Infiniti and I will definitely use Pepe and Chris, in particular, again. Thank you.

gsantiago16

Jan 5, 2016

Chris Hernandez was a pleasure to work with. He was very knowledgeable about the truck i wanted and all the options I had available. He worked with me on getting the right price for my budget. This is my first Infiniti and couldn't be happier.

nava

Dec 28, 2015

I have leased many cars in the past. However, walking into such a magnificent looking & clean place was a breath of fresh air. Percy greeted me and my husband with such warmth, you would think that he knew us for years. Chris Hernandez was amazing. I found him to be very knowledgeable and had so much patients in showing me all the devices which I was not familiar with, set up my blue tooth, etc.This is my first Infinity and in back of my mind was not sure whether I made the right decision. After spending time with Chris, I was very comfortable with my decision. Before we left, Chris gave me his card and made sure that I call him with any questions or concerns as he will be more than happy to help me. It was just as nice to deal with Chris Frey. Must say that all three individuals were very professional.

NikkiP34

Dec 26, 2015

Chris is an excellent salesman. He took his time to explain everything about the vehicle and all options available. He also gave the best price the first time - no haggling necessary. I would definitely recommend Pepe Infiniti to anyone looking for a no-stress buying experience.

tinas

Dec 22, 2015

Chris was great to work with. I really like Chris' approach, he comes across as very genuine and asked all the right questions. He was responsive and got everything done in a timely manner.

Eandc74

Dec 19, 2015

Chris is dedicated and genuine and very helpful. Promptly returned calls and was a font of information and honesty. Would love to deal with him again!

chenzo

Dec 19, 2015

Thank you so much for all your hard work, i appreciate your dedication..I will be returning to re purchase a new vehicle when my lease is up..

Barney123

Dec 17, 2015

Mario was great at answering all of questions and even followed up the next day. Staff is friendly and welcoming. Would definitely recommend to family and friends

Jeff1234

Dec 15, 2015

Overall, I'd say I had a good experience at Pepe Infiniti. Look, very few people enjoy the process of process of buying a car. I know that when I was looking I was worried about getting ripped off so I did a lot of research, but ultimately I can't pretend that I'm an expert. That said, I ended up going with Pepe because (i) my sales guy (Roger Larocque) did not at any point make me feel pressured to buy the car and was honest with me through out the process. and (ii) Pepe went farther than other dealers for certified pre-owned cars (for instance Pepe replaced all of the tires, brake pads, wipers, etc. even though that is not required for certified pre-owned). Some of the other certified pre-owned cars I looked at other deals had scuffed up rims, cracked leather, and other stuff that is not a huge deal, but on the margin is negative. All dealers are going to try to negotiate the best price, as well they should, and Pepe is no different. For a car buyer experience, I'd say the process at Pepe was about as good as it gets.

redskins

Dec 11, 2015

You have a terrific Customer Relations Manager in George Brunner! He not only took the time to personaly work with me, he had the knowledge and patience to simplify the process. George is an excellent representative of Pepe Infiniti.

EmiliaNY

Dec 5, 2015

I had a great experience at this dealership. Everyone was very helpful. I wasn't pressured into making a decision. I highly recommend them. Percy and Chris are good guys, they will take care of you.

Ron

Dec 1, 2015

I gave this dealership a 5 star rating because the entire shopping experience was excellent. I enjoyed the dealerships friendliness and honesty. Working with Adilson and the management staff was a pleasure. I look forward to my first service so I can say hello to everyone.

Jay

Nov 30, 2015

My sales consultant was Roger. He was very friendly and informative. He explained all the details of the lease, and I received all that was promised. The contract was very clear and easy to understand. I also met briefly with Michael Fell and Chris Frey. Both were also very easy going and a pleasure to do business with. Would definetly buy another vehicle from Roger at Pepe Infiniti. One suggestion: Instead of giving out key chains,- I have in the past received a cheese cake at another dealership. It was frozen so it didn'spoil Just an idea. If you need a freezer call me

Ron

Nov 30, 2015

I gave this dealership a 5 star rating because the entire shopping experience was excellent. I enjoyed the dealerships friendliness and honesty. Working with Adilson and the management staff was a pleasure. I look forward to my first service so I can say hello to everyone.

Kbeans

Nov 25, 2015

I was very impressed by George how professional and friendly he was he took care of everything made it so easy for me. He went above and beyond to make sure he could do everything to help me. I will 100% recommend your dealership and your workers to everyone I know and work with!!! Sincerely Karen Loiacono

Vanessa.v

Nov 25, 2015

Excellent service and would definitely return. Chris and Percy were great! Helpful, knowledgable and personable. Will highly recommend to others. It was a pleasure working with them.

JoanneC

Nov 22, 2015

Over the course of two weekends I had been "power shopping" for my next car. Pepe Infiniti was on my list. Once I walked into the dealership, I realized Pepe should probably have been the only dealership on my list. Adilson Verdan became my assigned rep and right from the start I was impressed with his knowledge, honesty, professionalism and true passion for cars. He was patient and extremely helpful while I test drove three cars. He will be my car go-to guy for many years to come (and I have never said that of any other car sales rep)! I also greatly appreciate Pepe's approach in terms of combining new and pre-owned car sales, making it easy for a client to explore both options. My finance person, Brian Grund, was courteous and pleasant and made the purchase details easy. The gals at the reception desk were also lovely. Kudos to the Pepe group and to Adilson in particular!

Nicole2691

Nov 21, 2015

The best car experience I ever had hands down! Since the moment I met Chris he was very friendly and helpful!! I highly recommend this dealership and make sure you ask for Chris !!

Amy

Nov 16, 2015

My experience was great from beginning to end. Christine Vaughn, in charge of internet sales, was helpful and pleasant. I called several dealers and she offered me the best price of all of them. I'ts the second time I leased a car using Christine, and I would do it again in a heartbeat. The salesperson who helped me when I signed the lease was Rares, Ruck, Constantin. What a gem! He was knowledgeable and patient. He spent two and half hours with me going over the features of the car - all of which were new to me. I will certainly come back and ask for Ruck again. Finally, the manager who signed the papers with me, Chris Fey, was also fabulous. Open, patient, thorough, and knowledgeable. I felt that everyone at the dealer exhibited honesty and integrity - and they were truly nice as well.

Dnhiggins24

Nov 13, 2015

My most recent visit to Pepe was just as I excepted; excellent in every way. It was so easy to work with everyone and I left completely happy. Paper work was very easy to complete and was done in a timely manner. I am nothing but happy with this most recent visit.

Sramos091

Nov 11, 2015

I brought in my 2011 Infiniti QX56 for service. This was my first encounter with Pepe Infiniti so as with any new business relationship I was apprehensive. From the moment I walked in George Brunner (Customer Relations Manager) was very attentive. He came to my aid and took the time to listen and empathize my service concerns as I've had the same problems reoccurring and "addressed" by an Infiniti dealership in Florida. George assured me his team would get to the bottom of this and almost immediately had a knowledgeable tech assessing my vehicle. Soon after I received a call from George providing a detailed scope of the issues going on with my vehicle and confirmed that my previous complaints to the other dealership were valid. The highest level of service didn't stop here. George also went through my history and saw my complaints were done prior to my emissions warranty ending with Infiniti recently. George advocated on my behalf to Infiniti Corp advising my concerns. He was able to get Infiniti Corp to address the issue honoring the warranty and previous complaints done through another Infiniti dealership. George is an asset to Pepe Infiniti and is a great face for the Infiniti branded name. I would recommend this dealership to anyone and George in particular for his stellar work and great communication. A+++++++

Infiniti Forever T.C.C.

Nov 10, 2015

First of all I apologize to Pepe Infiniti as a dealership and to the service department, specifically to George Brunner! George and I had a miscommunication regarding an issue with my car and I was frustrated and jumped the gun by filling out a very negative review. I was just venting. In actuality, George has been very helpful to me and has reached out to me to try to make the process I am going through as easy and smooth as possible. There was a minor mixup or confusion as to a procedure that needed to be taken care of. In the end, George and I spoke and now we are on the same page trying to work with my insurance company. George has reassured me that he is going to bat for me and I appreciate that! I would like to make one suggestion however to the service department. Pepe Infiniti sells so many cars, which is a great thing, but now as a result you have many customers constantly coming for service. So if you call service, you usually don't get an advisor because they are dealing with the customers in person. Answer.....please get hire more service advisors. Thank you, Tom Cecere

Mommatea

Nov 9, 2015

Sales man, Misael Rivera was very knowledgeable about general key points for a buyer. He was patient, a wealth of information, and most importantly not pushy for my decision on the vehicle of my choice. The Infiniti dealership is the place I look forward to purchasing my next vehicle!

bmar16

Nov 5, 2015

A very helpful staff all round. From beginning to end, I felt at ease purchasing a vehicle from Pepe. Their staff was extremely knowledgable and courteous through the entire process. I look forward to continued business with them.

Cescriva

Nov 3, 2015

I recently leased my 3rd car with Pepe Infiniti and once again I am so grateful for their exceptional service, professionalism and consideration. Chris was excellent and will be sure to refer family and friends to him!

Happy Customer

Nov 2, 2015

Pepe Infiniti is beyond excellent. Our salesman Alan, was professional, courteous and extremely efficient. Overall experience excellent. We are now Infiniti customers. Our experience was so easy.

Jdavi89

Nov 2, 2015

Mario has 5 star customer service skills and will do business with him for years to come. He made this experience smooth and was very helpful in handling this deal. Mario is an excellent employee and will refer future clients to him.

Kate P.

Nov 2, 2015

We have been leasing our cars through Pepe for the past 7 years. We are pleased with the service and professionalism of the staff. They are friendly and courteous.

jerrytorres267

Nov 2, 2015

Overall fantastic experience from the time my wife and I entered the doors of Pepe Infiniti. The receptionist was kind. Our Sales Professional, Mario Moreta, answered all of our questions, provided clear details on how the leasing terms were going to work and provided a level of professionalism that is no longer found at car dealers nowadays. Michael Frey has a great personality which made it easy to discuss add-ons for additional services without being pressured to do so. I would also like to send a thank you Michael Fell and Michael Telep as well for their courtesy and professionalism. My wife and I were very happy when you drove off the lot this weekend and I plan on recommending Pepe Infinti to all of my family and friends. Thank you Pepe Infiniti for everything!!!

Chris M.

Oct 30, 2015

We leased our first Infiniti from Jim Byrnes three years ago and were thrilled with out experience working with him and with our car. This week, we picked up another new Infiniti -- a QX80 -- from Jim and the experience was fantastic again. He worked around our schedule to meet with us and even called today to check in on whether we had any follow up questions. We highly recommend Pepe Infiniti and especially our salesman Jim Byrnes!

Very satisfied Pepe Infiniti customer

Oct 29, 2015

This is my 3rd Infiniti from Pepe. I have dealt with the manager Michael Fell all 3 times and I wouldn't have it any other way! This was my 1st experience with Chris Hernandez as my sales person. He is extremely knowledgeable and was great to deal with. I would refer him to my friends without a doubt. Chris in finance is also great and has also been there for all 3 of my purchases.

Dan M.

Oct 28, 2015

I recently had the pleasure of dealing with Roger Larocque at Pepe Infiniti for my wife to test drive a new QX60. Being underwater on out now prior lease with a year to go, I wasn't expecting to accomplish much. Suffice it to say, Roger was unafraid and up to the challenge. He was friendly, courteous, knowledgeable and professional. There was no gamesmanship or pressure tactics; just brass tax, straight forward dealing. He answered every question and took care of every detail. Test drive Saturday; sealed the deal Tuesday! Fastest I have ever bought a new car. If you are in the market for a new car, you are crazy if you don't stop by and see Roger.

dmckesq

Oct 27, 2015

I recently had the pleasure of dealing with Roger Larocque at Pepe Infiniti for my wife to test drive a new QX60. Being underwater on out now prior lease with a year to go, I wasn't expecting to accomplish much. Suffice it to say, Roger was unafraid and up to the challenge.He was friendly, courteous, knowledgeable and professional. There was no gamesmanship or pressure tactics; just brass tax, straight forward dealing. He answered every question and took care of every detail. Test drive Saturday; sealed the deal Tuesday! Fastest I have ever bought a new car.If you are in the market for a new car, you are crazy if you don't stop by and see Roger.

jigga643

Oct 27, 2015

I have to say that I was very happy with the level of service, professionalism and knowledge that the sales person that worked with me had. Mario went through in great detail about the options for my brand new car and made my first experience buying a new car a memorable one. I would highly recommend Pepe Infiniti to any one looking to buy a new car. Thanks Pepe!!

cspana

Oct 27, 2015

I have leased 4 G37 or Q50's from Pepe. They have been a pleasure to deal with. The showroom and sales staff or courteous and very professional. I am able to get a good price for a great car and know I can rely on Pepe to back up the service.

VIP

Oct 27, 2015

this is my 4th Infiniti coupe..looking forward to my 5th. Staff was great especially Mike Telep and Jim Byrnes. Friendly and Professional. Mike helped me look for the car and price matchup for months and we finally got the car at the right price. Superior follow-up.

Nibrahim

Oct 25, 2015

The sales man and manager were extremely professional helping me find what i was looking for. I gave them a budget and they met all my expectations. I would highly recommend Adilson to friends and family

jlgorky

Oct 24, 2015

Roger was just wonderful. Friendly, accommodating, honest and reliable. The whole process was made easy and pleasurable. This is my second Infiniti from Pepe. Based on my experience, I am sure there will be more to follow

Jm

Oct 16, 2015

This is the 2nd infiniti we have purchased. Adilson was terrific. There was no BS involved. He worked with us to get the best deal. He was clear about the car and the deal we were making. Most importantly he was not pushy and answered all the questions we had and more. He made leasing this car very simple and we are happy with our deal

Vkg62312

Oct 9, 2015

I had an issue with the navigation on my Infiniti Q50, I called in almost at closing time and Was transferred to George in service. I explained my issue and he was extremely helpful and accommodating. We couldn't resolve the issue over the phone so he asked if I could come in (On a Friday night almost closing time). I came in and George was there waiting for me, he took me right in and tried resolving the issue. He called in Pat, shop foreman. Pat was extremely helpful! Immediately he looked at the car and was able to fix the issue. I haven't had any issues since. Thank you George and Pat!

Stekodub

Oct 8, 2015

Excellent experience. I was drawn to Pepe due to their selection of preowned G37 s . Once there, the staff was nothing but professional and a pleasure to deal with.

Mitch

Oct 3, 2015

The folks at Pepe Infiniti are exceptional and really care about their customers. I am a repeat customer of Pepe Infiniti and my family and I are always made to feel like family by them. Rares Constantin has been my sales and leasing consultant for 4 years and he is terrific. He really knows about cars, is very patient, and really cares about his customers. I recommend him to friends and always know that they will be in great hands. There is absolutely never any pressure at this dealership and they want you to be fully satisfied and happy. They have a great selection of cars and offer great prices. The managers, business folks, and service staff are great as well. Thanks again, Rares, for making this yet another great experience for me--and I love the color of my new Q50.

grich

Sep 9, 2015

We worked with Rares Constantin to lease a new QX60. From the first visit to Pepe, Rares was great to work with. He explained the technical aspects of the leasing process and always let us know what to expect as we moved through the process. He was a straight shooter and we appreciated that. We had specific requirements for the car and he delivered. All in all, it was a great experience and would definitely recommend Pepe, specifically Rares if you are interested in leasing a new Infiniti.

PSanta

Sep 3, 2015

Good experience at the dealership with this being my 2nd consecutive Infiniti car lease. They offered a loyalty rewards discount for current Infiniti customers which saves you roughly $25 a month on your lease.

Matt987

Aug 22, 2015

Everything was perfect. Since I purchased my car six years ago Ed Bock has been my Service Adviser and he was, as always, extremely helpful.

babsiggy

Aug 19, 2015

I love Pepe Infiniti, they are a really clean and classy and friendly dealership. My husband is on his second Infiniti and loves it. I purchased my 1st one and love it. I think the sales people are very polite and helpful. Chris H. has been wonderful. He went over every detail of the car with me and made sure all my questions were answered. Thanks Chris!!! Andy is also wonderful he also made sure that i was very happy with my new vehicle. I will be back to get my son one as well. :)

emm51

Aug 17, 2015

This is my second Infiniti leased from Pepe Infiniti. Both the sales representatives and service department gave me personal attention in a meaningful (not phony) way. They were very professional in the purchase/lease transaction and, based on my first Infiniti, subsequent maintenance of you car. I highly recommend sales rep Roger Larocque and Mike Sabolik in the service department. I also dealt with Mike Fell and Chris Fey to a lesser extent during the vehicle selection and leasing process, but they too deserve praise for their friendliness, frankness and attention to detail.

MD, 1065

Aug 5, 2015

Pepe Infiniti in White Plains is the center of westchester and makes it very convenient. I received such excellent service from when I walked into the showroom until I drove away with my new QX50.

lnna

Aug 5, 2015

The car shopping experience was professional from beginning to end. Every salesperson whether they were sales, management or finance was attentive and courtesy. We were never rushed and they did a thorough job explaining the car and process.

KristenL27

Aug 4, 2015

This is my third infiniti that I purchased through RARES CONSTANTIN and I am always satisfied with the level of service and information that he provides. He makes the process seamless and takes the time out to ensure the customer knows what they are getting without coming off aggressive like most dealerships. He has always tried to get me the most reasonable price and even tried to throw in some add ins. Over the course of the last 6 years, RARES always provided me with a full demo of my new car and the functionalities and was fully prepared the day I picked my car up with everything from my new insurance cards and ezpass tags. Things like this are very much appreciated when you have a tough working schedule and he is very thoughtful of the customer. RARES is one of the most valued sales persons I have ever dealt with. Please be sure to visit him when you are looking for your new car at Pepe in White Plains!

gidoc

Aug 4, 2015

When you know you need a new car, the thought of going to dealers does not bring to mind the best of thoughts. That is until you go to Pepe Infiniti in White Plains and are lucky enough to have RARES CONSTANTIN as your sales consultant. Rares is confident, knowledgeable, and informed about his product. He anticipates your questions--and thinks of those you may not have. Rares was genuinely confirmed that we, the customer, felt informed yet not overwhelmed when making this car decision. And he will work hard to get you the best price possible without the pretense put on by other dealerships.Our new Q50 is an amazing car - just as Rares is an amazing sales consultant! Thanks also to Percy Montes for introducing us to Rares and Chris Frey in Finance. You all contributed to a terrific sales experience!

akap

Jul 29, 2015

I drove to the dealership with a question about a small but annoying problem with the wood trim on my rear passenger door. Service Consultant Michael Sabolik invited me to relax in his office as he then poured over the information available on his computer. After a few moments, he announced that not only were the parts in stock, but that if I wouldn't mind a short wait, the service would be performed immediately and under warranty. What a wonderful gift that I certainly wasn't expecting. Thanks Michael from Alan Kaplan

dadart20

Jul 29, 2015

What more needs to be said. Their business is so strong that they do not have to answer email inquiries.

KunjaraQ50

Jul 21, 2015

I have gone to many dealerships recently and Pepe Infiniti is by far the best experience I had. It did not feel at all like a car dealership. I truly felt welcomed and serviced to my needs. Roger Larocque was an exceptional dealer. I felt at ease and comfortable working with him. He was not pushy and was willing to do what he can to make you feel happy. He was so good that I purchased a car the same day that I walked in there! I had no intentions in buying an Infiniti especially on that same day, but Roger made the whole process effortless and painless. I highly recommend him as a dealer that everyone should deal with if they are visiting this dealership! And last but not least, Chris Frey in finances made it also extremely easy and hassle free. I am truly satisfied with my purchase and experience!

kmkulrich

Jul 17, 2015

A simple and streamlined experience in leasing my new Q50. Special thanks to Sales Consultant Rares Constantin who provided me with exceptional service. I would recommend this dealership in a heartbeat.

Lindsay Joy

Jul 16, 2015

I am truly impressed with this dealership. I have leased vehicles from Pepe and continue to refer friends and family not only because the Infiniti is one of the best vehicles on the market, because of the outstanding customer service provided here. Particularly, manager PERCY MONTES who has gone above and beyond time after time to ensure our experience is exceptional. There aren't enough words to show our gratitude to Percy. He continues to exceed our expectations and is a huge asset to the dealership. I would also like to mention MISAEL RIVERA, our sales consultant who was extremely courteous, attentive and informative. Thank you Pepe Infiniti once again for a wonderful experience!

carolm3052

Jul 13, 2015

Today I picked up my Infinity QX60! This dealership is outstanding and I must give a special "thank you" to Michael Telep, Sales Manager and my Salesman Mario Moreta. They both far exceeded my expectations. Not only was the dealership pristine the two gentlemen that helped me were both so professional and top notch to work with. I was never pressured by either. Both Michael and Mario understood my needs and went above and beyond to help me get into the car I wanted. I am so pleased and will certainly spread the word to all my friends and co-workers about this dealership. Thanks again Pepe Infinity....

nyparatrooper

Jul 7, 2015

Top of the line service. They gave me an awesome deal. The sales rep Chris Hernandez was very attentive to my needs and gave exellent customer service. Definitely would recommend anyone to go here.

AVM87

Jul 2, 2015

I'm very thankful for the service I received, I didn't think this type of service could be found but I was wrong, from the front desk, to my great sales man Chris & his management team. Truly recommend this service experience!

scott60

Jun 27, 2015

Chris Hernandez, our salesman, was very professional and a pleasure to work with. Pepe Infinity had a good inventory of pre-owned sedans that fit our price-range. Very much a no pressure and relaxed experienced. Chris recommended a good pre-owned car for us - low mileage and delivered a fair price. Process to purchase was no-hassle, Chris and Pepe did everything to get the care ready for pick-up quickly. Easily can recommend Chris and Pepe Infiniti.Brain Grund also did a good job of describing our warranty options.

seanm

Jun 25, 2015

From my first enquiry to the day I drove away with my new car, I had nothing but positive experiences. The salesman, Chris Hernandez and the Finance Manager, Chris Frey, were extremely knowledgeable, polite, always willing to be of assistance, and never once pushy. They were incredibly helpful with showing me all available models and allowed me to look at their showroom at my own pace. They were very knowledgeable about the vehicles and always had answers. Overall it was a quick, yet personalized (and enjoyable) experience. I'm highly impressed with the brand and the service I received. Can't wait to come back in 38 months for my next Infiniti.

gena

Jun 24, 2015

With an Acura MDX leasing ending, I was looking to lease a 2015 Infiniti QX60 and was getting ridiculously high quotes for 39 months and 15k miles with 0 down all rolled in from local dealers on Long Island. Was about to go with a great deal from a leasing agent when decided to look at Pepe and other dealers further out from me. Chatted online and within 20 min. got a call from Roger who told me he can do MUCH better than my lowest.Having leased many cars and dealt with lots of deceitful sales people and dealers in the past, I was VERY suspicious of the quote, especially since it was a 45mi drive from me and thought it's another get me in and screw me situation I've gotten a few times with local dealers. Called Roger a couple times to confirm that we're talking about the same car, features, and terms. He not only provided the VIN and link to the car, but confirmed everything I ask in an email, something few are willing to do! Still very skeptical, my wife and I went to the dealership to get the deal done and WE ARE EXTREMELY HAPPY with the whole experience!Roger was very courteous, knowledgeable, and helpful walking us through the deal and the car features. His manager Michael was also a pleasure to work with, helping with the paperwork in a time crunch. And Chris the finance guy was great as well, answering and explaining all our questions.I've already recommended these guys to 4 people that love the QX60 we got!

Debbie316

Jun 23, 2015

My experience with Infiniti was no sweat and no stress!It was an exceptional experience all around. A+ to all.I smile everyday and look forward to driving my QX60

rangers

Jun 18, 2015

I did my research and had my number, and they made the process quick and simple. This was the best experience I've had in buying a car. They allowed me to cut to the chase without over-complicating the process. There was no run-around, or any undisclosed hidden charges in the end during contract signing.I came to Pepe after getting the run-around at another Infiniti dealership nearby, and it was like night and day and a breath of fresh air when I stepped into the showroom at Pepe. You can tell their cars are well cared for, and they ensure that all new certified pre-owned cars have new tires, leaving no room for issues with safety or quality. There was no sales pressure or any of the gamesmanship hassle that you'd typically run into when buying a car - they were quick, concise, and right to the point on price. They worked hard to get to my number and get the deal done. This will be the first place I try for my next trade-in. I'm so happy with the experience.

K9Apollo

Jun 16, 2015

From the minute I contacted Pepe Infinity I found the people that assisted me to be extremely helpful and knowledgable. The 1st person I encountered was their Internet Sales Manager, Christine Vaughn. Christine took the time to explain all about the Q50, it's option packages and the pricing. I never felt rushed as I have with other dealers. When I visited Pepe, Christine introduced me to Chris Hernandez. I found Chris to be one of the finest sales people I ever did business with. I never cared for the car buying experience. However, I have to say that Chris made the experience a pleasure. I felt that Chris was straightforward and upfront with everything he presented to me. I also found him to be extremely knowledgable about the car and it's features. Again, like Christine, Chris took his time with showing and explaining all the gadgets in the car. I never felt rushed or like I was putting him out with my questions (and there were many!!). He made the entire process was a pleasure!! So, the most important part, I visited 3 different dealerships, Pepe gave me the best deal hands down; good enough to get me to come out from Eastern Long Island. I would say anyone in the downstate NY, NJ, Connecticut areas that doesn't give Chris Hernandez of Pepe Infinity a shot is bordering on foolish!!

DLHG 615

Jun 16, 2015

What a guy! Chris Hernandez is THE MAN! If you wanna ride out in style, call C.H.! I'll never forget the hard work and effort he put in to help build my dream car (The Infiniti QX60). Gone are the days of stuffing all of my daughter's friends into the back seat and trunk of my 2007 FX 35! LOL! Chris made sure those days were over! When we finally negotiated a final deal, I COULD NOT BELIEVE THAT MY FAMILY AND I WERE ABOUT TO CHECK OFF ON OUR BUCKET LIST!! Not only did we get all the amenities we wanted, Chris threw in some extras that one could not believe for the price AND he contacted another gentleman who got me the greatest insurance rates you wouldn't believe! I gotta admit, Chris DID upset me. .........I know there's no crying in the car business, but tears of joy were not be held back once we signed off and saw the final product! "How much?", you might ask?! Well, you're just gonna have to give Chris Hernandez a call at PEPE Infiniti White Plains! You're guaranteed to get a great deal and awesome ride! I still can't believe it! Thanks again Chris!

BIRDman12

May 8, 2015

Very Courteous. Mr Sobolik Knows he's job very well.whole staff is "Sharp" I was in and out in a matter of minutes with my car being serviced and Q50 loaner??

Jayrod1116

Apr 22, 2015

After a few emails with christine and her notifying me of there local offers I Walked into Pepe about 2 hours before closing, and was surprise on how beautiful the dealership was. I was directed to mario where i told him i was interested in 2 vehicles. Q50 and qx60. Within 10 minutes Mario already had me in a car test driving it. After both test drives we sat down and went over some numbers. He was very patient with me as i could not make a decision. After running numbers on both vehicles i decided to go with the q50 awd premium. Mario put all paper work through and advise me that it was to late that the fianiancal advisor left for the day. He told me he would call me monday to let me know if everything went through. By 10am Monday i received a call from Chris, notify me that i have been a approve and that i may pick up my vehicle. I head to pepe where i met with mario again and he went through everything with me step by step. I was out of pepe with 2 hours. As i did paper work, they had the car being service and assuring nothing was wrong.

sood

Apr 14, 2015

Misael provided us great service and experience in our car buying. He was very courteous and helpful and very patient. He was always willing to go the extra mile. He came and picked me up from work to complete the paperwork. I would highly recommend him.

JFC4468

Apr 9, 2015

Returned my leased G37x to Pepe Infiniti today. Process was really smooth and simple. All of the staff I interacted with were pleasant and courteous. Omar E. was extremely helpful and went out of his way to make my visit as positive as possible. The icing on the cake was the complimentary bagged breakfast on the way out! All in all a top notch operation.

JJPInfiniti

Mar 31, 2015

I recently purchased a 2015 QX60 from Pepe Infiniti. I worked with Mario Moreta and Mike Telep. I am not the easiest customer in that I ask a ton of questions and expect efficient, thorough responses. I was extremely satisfied with the folks at Pepe. Mike was outstanding - he answered all of my questions and never lost patience with my daily (sometimes hourly) requests. I was looking to do business with an honest, straightforward, no-nonsense dealership - I found it at Pepe. Thanks for a great experience, Mike!

MarkTishler

Mar 26, 2015

Returned my lease car and Omar Elhaggar was excellent. Knew what he was doing and made it quick and easy. I will recommend this dealership.

Jucorbin

Mar 20, 2015

Misael was a great saleman. He made us feel comfortable in purchasing a car from Pepe Infiniti. He is a 5 star saleman. I will recommend anyone to Misael and pepe Infiniti.

Infiniti Forever T.C.C.

Mar 17, 2015

I was in a very bad situation due to buying several cars and constantly trading them in without any equity in the vehicles. Once I visited Pepe Infiniti, I was treated with respect, and a very knowledgeable staff that included Misael Rivera, Bill Kendall, and Michael Telep. They each were very patient with me, answered all my questions, and presented to me in a very clear cut way my financial position. Once I decided to lease a new Q40 AWD, the experience was great to say the least! Also Chris Frey, in Finance, clearly showed me all my options with the vehicle and answered all my questions. This dealership is top notch and a classy one at that! So I would definitely recommend anyone interested in an Infiniti to visit this dealership. You won't regret it! By the way...I'm loving my new Q40. I've gotten many compliments on it and it drives very well and smooth. Now I look for an excuse to drive all the time!

robertfligel

Mar 12, 2015

handled my lease return there today omar elhaggar was terrific coordinating return details including return of old plates and a ride to the train station top notch service all the way

ar1224

Feb 21, 2015

I scheduled an oil change and was treated with the utmost respect and professionalism. My wait time was minimal and was on my way before I finished my complimentary pastries and coffee.

Yvette

Feb 12, 2015

Just got into my second Infinity (QX60) and I had the pleasure of working with George Brunner and Chris Frey. They both answered my questions and worked to get me something I would be comfortable with. Thank you George and Chris for your hospitality, professionalism and courtesy you both extended to me. GREAT JOB and GREAT EXPERIENCE. PS. I cannot forget to thank Jack Sheridan (from Service) for always taking care of my first infinity (FX35) and making my service experience a positive one every time :) Amazing & Professional Always. It was bittersweet parting with my first car but I truly LOVE my new INFINITY. Good Luck George in your future endeavors.THANKS :)

g37xRob

Feb 12, 2015

After going to the highs and lows of car buying. Finally came back to my first dealership that I started with when I began this journey. TOP to BOTTOM. FIRST CLASS SERVICE. No wonder they are the tops dogs in sales. Will work with you before you even sign anything. Will break down every last penny and show you why there is a price on anything. They will answer any questions you will have. No beating behind the bush like other Infiniti dealerships (long island). They will give you the press price. Guaranteeed!

Dave

Feb 11, 2015

I just purchased my second vehicle from Pepe. Once again, George Brunner and team did an excellent job of answering all of my questions and finding the exact vehicle that I was looking for. Keep up the great work!

robv89

Feb 10, 2015

This was my first time buying a new car and it went great. I had the pleasure of working with Michael Telep and Adilson Verdan. They were both great and never disregarded any of my questions or request. They were completely honest when it came to prices and I was surprised at how much information they provided in order to make my purchase as easy as possible. I was able to compare prices with other dealerships but none of them could beat Pepe Infiniti. While contacting other dealerships some were either non professional and not very helpful.. They would not give me basic information about the car I wanted and did not want to look for the car configuration I wanted. Michael and Adilson went out of their way to get the exact car configuration I wanted for my Q50s. I usually don't like to speak negative about other dealerships but the difference in customer service and salesmanship between my surrounding Infiniti Dealerships was like night and day. I do not understand why some dealers do not want to sell cars. I did not visit any other dealers because they weren't willing to answer my questions over phone or e-mail and I am definitely not going to waste my time visiting them. If a dealer cannot catch your attention over the phone or e-mail I would suggest looking elsewhere. I do not like to waste people's time and I do not like my time being wasted and that is something I greatly appreciated about Michael and Adilson. Everything was straight to the point. I would highly recommend anyone to stop by and check them out. Great prices and people that are willing to work with you not just sell you something for the heck of it.

Joee4343

Feb 6, 2015

I can't Say enough about the courtesy and professionalism of this establishment. They were nothing but professional and did a fantastic job throughout the entire sales experience. I would be happy to return and would recommend them to anybody who is looking for a new vehicle.

monicag1

Feb 4, 2015

Salesman Chris Hernandez was wonderful to work with. He made this experience a pleasant one for me! Brian Grund was friendly and clearly explained all that was needed to be signed. Thank you!

potenza

Feb 3, 2015

Christine Vaughn was excellent. I received a fair price, and she was always responsive in a positive and professional manner to my questions. The biggest issue most consumers have in dealing with car dealership is the lack of transparency and pressure they exude in order for you to make a quick purchase. If you deal with Christine you will not have to go through such nonsense.Also, the Pepe Infiniti dealership has a beautiful new showroom and service center. I found a great deal of positive review online regarding their service center which was another factor as well.

bianca.mancinelli.9

Jan 26, 2015

I have been going to Pepe for 2 1/2 years now and always ask for Jack Sheridan when I bring my car in for service. He remembers my vehicle, knows exactly what it needs (and what it doesn't need) and the service is so fast I can wait while it gets done. I wouldn't go to anyone else as his friendliness and knowledge are absolutely outstanding!

jay

Jan 24, 2015

Starting from the receptionist - she was very friendly. George was excellent. If we wanted to buy the Q 50 this around, we would most certainly go to Pepe and to George.Jay

infiniti

Jan 13, 2015

Everyone was so friendly but not pushy at all. George Brunner my salesman was knowledgeable, patient and accommodating. He delivered on everything he said. Managers were also helpful and informative. A very positive experience all around.

YSL

Jan 11, 2015

After several visits to different dealerships and test drove different cars, I still could not decidewhich brand of car I would want to purchase. Finally, my daughter recommended Rares Constantin which she had great service from when she purchase her infinity more than 2 years ago. Rares was very helpful. I got great services from Rares as well Brian.

aw

Jan 11, 2015

I started looking and cross shopping lexus and acura about 2 months ago. The Q40 was where i started and mentioned I must sell my current car prior to any deal. I met with Adilson who was extremely friendly and knowledgeable about the car, and i explained i was not a buyer at that time. He still spent quite a bit of time with us not knowing what the results might be. I returned after selling my car and changed my focus to the Q50, as i thought it would be a better fit. The time he spent explaining the car during the sales negotiation and then in the car showing the functions in person shows his product knowledge and desire for the customer to feel they feel comfortable with their purchase. The financing went smooth and the price was aggressive. Thanks to the pepe staff, as i got to know quite a few them during my experience.

waddes

Jan 9, 2015

First of all we just picked up our QX60 and are very happy with our choice and hope we stay happy. Our Representative is George Brunner who is a gentlemen, very kind, patient and opposite of most we came across in other dealerships we went to. We visited a few dealerships in White Plains including MINI, BMW, Lexus and while we found good inventory of choices, when we came to Pepe Infiniti, we found a very well stocked showroom, very well lit, comfortable as well. George approached us with a very soft sell approach, not pushy but very helpful. Was very eager to educate us about the car. It was a freezing cold night to shop for a car but we ended up with our Infiniti QX60 which we hope we will enjoy for the next 5 years anyway. Thanks George! I hope our service experience is as good as our sales. Good luck and great success and health in 2015.Bernadette and Wayne A. Newtown CT

Derf2279

Jan 8, 2015

I went to dealer ship to just get some pricing when I had ran into adilson and he was very nice and on the spot I leased my new gq50 and couldn't be anymore happier and will be telling friends and family to also go

henny28k

Jan 7, 2015

Had a great experience for the 6th time with Ira Parker, a caring and smart salesman who is no pressure person who offers options and alternatives as necessary.Service associates very helpful and cordial

Groen

Jan 5, 2015

Today, my wife and I had our first visit Pepe Infiniti for service and to get an extended warranty vehicle service contract. George Brunner and Ed Bock took excellent care of us. Our first impression of Pepe is very positive.Clifford and Martha Groen

ttatsumi

Jan 3, 2015

I just picked up a CPO g37xS at Pepe Infiniti of White Plains. Our sales consultant Chris Hernandez was very patient and helpful while we searched for the right car. Thank you Chris for your friendly and professional service! We highly recommend him for satisfied dealership experience.

Pshock121

Dec 31, 2014

I am very pleased with my new Q40 and the level of service I received from Chris Hernandez. I could not ask for a better experience. Chris spent time with me to make sure that I was comfortable before leaving the dealership in my new car. I highly recommend Chris and Pepe Infiniti. Thanks Chris, you're the best!

InfinitE

Dec 31, 2014

I am very pleased with the level of service and attention I received from George. I could tell my business, and also my happiness as a customer, was important to him. He spent quite a bit of time with me during my decision making process, was available when I needed him and provided excellent service overall!

drahma01

Dec 31, 2014

Ira, Percy and the team at Pepe Infiniti helped me pull off a wonderful surprise for my wife - a new QX50. She loves it and still can't get over the surprise!Ira and Percy gave me a great deal on the car as well as my trade-in. They did a ton of leg work - this was not easy (the trade -in was in my wife's name....and it was a surprise).Everything went exactly as I had hoped - down to the bow and the shock and exclaim from my wife.Thanks guys! I couldn't recommend you any more highly.-Derek

Havoc14

Dec 30, 2014

I went back to Pepe Infiniti after getting my first car from them 2 years ago. My experience 2 years ago was the best I've ever had in a dealership, specifically my interactions with George Brunner. My experience this time was no different. George went out of his way to get me the car and deal that I wanted. He maintained close follow-up until my vehicle was delivered and spent time setting up the many features on the car. My previous experiences with car salesman were not pleasant. George changed that perception and not only is he an honest salesman, he's a great person. Highly recommended

GarT

Dec 30, 2014

From the moment I walked in to the moment I left Chris and the Pepe Infiniti team were Awesome! Strongly recommend anyone to go see Chris Hernandez. Honesty and courteous service throughout the whole experience! Love the car and will definitely return in the near future to take another home!

michelle

Dec 29, 2014

I had a very pleasant experience as Jimmy was true to his word, no games. He made the entire experience very comfortable and not pressured. True Gentleman. Thanks Jimmy!

Neldy Infiniti

Dec 27, 2014

We are an Infiniti family. My husband bought last May, the Q50 sedan which is a dream. I just bought the QX60 SUV and it is fabulous. I went to just look and consider and two hours later with the help of Christopher Hernandez, my sales person, I was the owner of my truck. The truck has much more that I could imagine. The financial piece was seamless with the help of Chris Frey. The management, Michael Fell, who had worked with us before and Percy Raul Montes, were so kind, genuine and helped us make the right decision. The showroom is immaculate. They had fruits and soft drinks that were wonderful. We are so happy to now be part of the " Pepe Infiniti "family.

Ken B.

Dec 24, 2014

The service at Pepe is outstanding. Mike Sabolik, the Service representative, is very knowledgeable and conscientious. He monitors the progress of your car at all times through the entire process from drop-off to pick up and keeps you posted. Plus he knows each of his customers by name.How good is that?George Brunner, the Sale representative, is a dedicated tech savy pro that actually enjoys explaining the latest technology. When I was at the dealer for routine service, I asked George about some of the Nav and Radio features. George not only explained them but also took a short drive with me to demonstrate. This was over a month after I already had leased the car. How good is that?

patfly1001

Dec 22, 2014

My recent experience at Pepe Infiniti was so positive that it deserves the time that one usually spends ranting about a negative customer experience. I am a former lease customer of the now-defunct Manhattan Infiniti dealership and when my lease came to an end, I was a free agent. I spoke to several other dealerships and even wasted a half a day at Bayside before fate cast me to White Plains on a Saturday afternoon and left me enough time to visit Pepe. I thought through the whole process that I should have been an easy customer: I lease Infinitis, I like them, I knew exactly what model I wanted (just wanted to drive the Q70L, which is the same as the Q70 - and the M37 before it - only 6 inches of legroom longer), and I had been through the process before. But the other dealerships played games with me, (Bayside had me come to the dealership despite not having ANY 2015 Q70's on the lot, not to mention Q70L's)before I ended up at Pepe where leasing the car was about as complicated as buying a new pair of shoes. My salesperson, Mike Locatelli, was friendly, honest and efficient all the way through. I was disappointed when he called to tell me my car (in a hard-to-find color arrangement that was finally located in Pennsylvania) was in but that this was his last day, as he had realized his dream of becoming a cop. I had reservations that maybe the positive process I had was a Mike Locatelli thing but learned immediately that it was a Pepe Infiniti thing. Percy Montes, the manager, arranged with my new (and future) salesperson George Bruner for me to complete the pickup on Saturday, which was vital since I live and work in Manhattan and there is no way to guarantee getting there on a weeknight. The process of pickup, led by George and by the finance person, Chris Frey, was seamless. I love the car, and am grateful to the staff at Pepe for all their help. Displaced Manhattan customers should beat a path to White Plains. The Infiniti website will list 4 or 5 other dealerships as closer geographically but Pepe will beat their service hands down. I will be back in 39 months for another Infiniti. This was a huge relief.

kjkarli

Dec 22, 2014

I love my new Infiniti and am so grateful to George Brunner for making things so simple. George provided excellent service, and answered all questions thoroughly. He is highly intelligent and cares about his clients needs. His communication skills superb, along with excellent attention to detail. Additionally, Chris Frey explained all financial documents thoroughly and expeditiously. Thank you to both of you! I will send all my friends to see you.

mntairylodge

Dec 20, 2014

This was by far the easiest and most convenient lease deal I have ever agreed with a dealership. Both Percy Montes and Anthony Hernandez were friendly, knowledgable, and experienced. High marks for both of them and I would highly recommend this dealership over the other Infiniti dealerships I visited in the NYC and Long Island areas.

Doreenr01

Dec 16, 2014

I didn't believe the excellent service I received from Chris Hernandez and Chris Frey, when I initially purchased my Q50, could be duplicated until I met George Brunner. I brought my Infiniti in for its one month checkup and was amazed at the exceptional care both my car and I received. The facility itself was clean, comfortable and the staff went out of their way to make my visit enjoyable. I was having some difficulty with the navigation POI application and was referred to George Brunner for assistance. George was patient, took his time and went out of his way to resolve all my issues correctly and efficiently. Thank you George for making my second visit to Infiniti as great an experience as my first. This is my first Infiniti, but with Pepe's high powered sales, service and finance staff, I'm sure it won't be my last.

marcela.prado23

Dec 16, 2014

I could not of asked for a better sales person or place. George Brunner made it a great experience for me especially since this is my first Infiniti. Very professional and answered all my questions. I am so happy with my purchase at Infiniti. I would recommend this place to anyone.Thank you George Brunner, Chris Frey and Infiniti of White Plins.

gsaiontz

Dec 16, 2014

high marks for George. Good overall experience finding what we wanted quickly, and reaching terms without undue wasted time or effort George made the process easy.

nicoledcny

Dec 15, 2014

We've now gotten two cars from George. He makes it happen! Both times there were issues/questions/logistics that arose that were beyond anyone's control, and both times he went above and beyond to find solutions.

sandra.j.mahonski

Dec 13, 2014

From the time I walked into the dealership I felt welcomed & was surprised about the size & cleanliness of this dealership. Everyone we met was happy & helpful & very friendly. The personal contact & attention I received was so comforting I would recommend this dealership to anyone bar none.

Whlandesberg

Dec 11, 2014

Trading in an older model Infiniti for a late model pre-owned was straightforward, easy and professional. I love the car I bought just today and recommend the dealership and in particular Misael. Very responsive to our needs and wishes. Thank you, Happy Holidays

HMOLMHC

Dec 11, 2014

I've been with Infiniti and Pepe Infiniti for over 6 years, my last two cars. I always appreciated the service I received from Ed Bock in the service department who went above and beyond to look after me like a brother since day 1!George Brunner was terrific as a salesperson and as an advocate to try and get me the best deal possible which he did do. He took his time helping me drive various models over the last two months to make sure I chose the right one for me and my family. Any question Ive had he made sure to provide the answers and information quickly and efficiently. He made me feel like I was never asking too much of him. Very patient and supportive. He too was like a brother looking out for our best interests.

Jim Rogowski

Dec 8, 2014

Chris was excellent and knowledgeable about the car & how it compared with others in the line. He suggested other options for me to consider before my purchase.

Brenda Velez

Dec 5, 2014

We had the pleasure of working with George Brunner with the purchase of our new vehicle. We dropped by Pepe Infiniti's beautiful showroom on a late afternoon. From the moment George approached us, he was professional, polite and very knowledgable on every aspect of the different models. We had our twin 8 year old girls with us and he was incredibly patient and personable with our girls making the entire experience a real pleasure. We picked up our car on an extremely cold day and he never rushed through the process. I would highly recommend George Brunner. He will make the purchase of your car a pleasure.

ellyroe

Dec 5, 2014

This is my second car from Pepe Infiniti, I had a G37x for 3 years with no issues and the service department was just great. Today I picked up my new Q40 and I love it! Rares Constantin is my salesperson along with Christine Vaughn, Internet Sales Manager and Chris Frey, Finance Manager. They are all professional, easy to deal with and go the extra mile for you. Thank you for all your help in this process.

Tctucker

Dec 2, 2014

Misael was a great sales man. Although he mostly sale used cars he made my purchase of my New Car amazing. He walked me through the process and made me feel trustworthy of his recommendations. I didn't feel pressured. Brian continuously told me that I will fund something that works for me. Although he worked with the finance aspect he answered all my questions that had nothing to do with the financial part of the deal. He was understanding, compassionate and patient. He asked what I was looking for in the pricing and he found a car I liked that went with the price I needed. I would not ask for a better sales experience. The team had open communication and kept me a abreast on what was going on. They asked me was I OK and when I shared my feelings of being nervous they helped me over come. Thanks guys ! I will be back to get another car. You guys made my dream come true of owning my first NEW car! By the way the hot cocoa was amazing!

GS33

Nov 29, 2014

This is my 4th car at this dealership, the serivce is amazing. I love each car that I buy and have been very happy with all of them, but the sales dept as well as the serivce dept is realy what keeps me going back as well as refering them to freinds and family. Ed Bock is my serivce rep and makes each time I come in quick, easy and a pleasure. My car is always ready on time and any work needed is always explaiined to me first. The dealership is always clean and comfortable when I wait for my car. If I need a loaner car there is always one ready. Sales dept is great, they are team and I definitly feel that I am gettign the best deal and they offer great advice. Chris Frey is amazing and makes each deal so quick and easy. Explained everything in detail and is a pleasure to work with.

mgarcia

Nov 22, 2014

Excellent service rep. Customer friendly and makes entire process pleasant. Superb communication to clients. Clear and prompt. Always has my loaner car available without issue.

drejmetzger

Nov 21, 2014

I've been servicing my 2008 Infinity M35X at Pepe Infiniti for years. I have always received excellent service and trustworthy advice. It's a highly reputable service center and they've helped to keep my car running great! I usually see Ed or Michael. They're both great to work with. I highly recommend Pepe Infiniti.

tolco

Nov 16, 2014

It took them just 10 minutes to find out and fix my iTunes connection from my new iphone to my Q37X. Friendly, smart, --they wouldn't let me leave without fixing the problem. I go there all the time---and never a bad moment. George Brunner and Michael Ingram: they are some terrific team along with Mike Sabolik! And not to forget Michael Telep and Ira Parker who sold me my wonderful car.

ZARRMA

Nov 16, 2014

Purchasing my first Infiniti from George Brunner was a great experience. He was pleasant and polite. I took my time and was not pressure into buying anything other than what I wanted to, This made the transaction flawlessly. Pepe Infiniti is very lucky to have George Brunner on their team. I would certainly recommend him.

nk526

Nov 14, 2014

I left my QX56 on Saturday for repair of control arms to be repaired, in order to complete an alignment. I must have spoken to 100 different people this week, no less than 2x a day looking into the status of my vehicle. A warranty rep was sent out, but the work was not covered. I had only spoken with Mr. Bock once. When I realized the work wasn't covered, I told Mr. Bock that I would contact the Warranty Co in the morning and for Pepe not to do the work. That same evening, I called Pepe back, letting them know to go ahead and do the work. At no point did anyone, including Mr. Bock tell me that I was only to communicate information regarding my vehicle with him. ( which he agreed in his obnoxious call today). I called the following day, to confirm the work was going to be done. I received an email confirmation. I called this evening to see how everything went, and that I'd be picking up the vehicle Saturday 11/15/14. I can not use enough negative adjectives to describe how rude Mr. Bock was to me. I inquired about the service and confirmed that I would pick up the vehicle in the morning. He laughed. Told me the work was not done and wouldn't be done, because when he and I spoke ( Tuesday) I had said not to do the work. I emphasized how many people and calls I have placed since speaking to him, including that I called back that same evening, stating that I did want the work completed. Mr. Bock said "you didn't tell me" I asked him if anyone told me I was ONLY to speak to him, he said "no". He went on to say ( very obnoxiously) that when I call, I'm talking to someone in another state. I asked him how I would know that. He said, "you wouldn't". Again, the whole time, thinking this was very funny. I asked him why he hadn't called, asking me why I hadn't picked up my vehicle yet, if I wasn't getting the work done. His response "I don't care how long you leave your vehicle here"The best part was, as brave and obnoxiously rude he was to me, when my husband called ( with a different last name) he told his secretary to tell him that his vehicle wasn't ready. Standard answer. There would be no way to know it was my husband calling, other than realizing how rude he was to me, and that he'd probably get another call. I was very happy with Pepe Infiniti, and prepared to keep them as our dealership for service ( I just bought my 1st Infiniti). After this experience, 99% being Mr. Bock's interaction with me, I will be taking my vehicle to another dealership, never to return to Pepe. Thank you Mr. Bock. I truly hope your supervisors take this as serious as they should. nikki kilgour

HiroizNalladaru

Nov 13, 2014

In my most recent service appointment for my 2014 Q50 I had a very good experience dealing with Jack who was referred by my Salesman George who sold me the car last year. George went out of his way to make sure I got taken care of well and Jack did the rest. Jack got my car in for the service and also got few recalls performed to the software of the car's intouch system. I was out with the loaner in less than 10 minutes once I got to service department. Not only did he give me a fully loaded QX60 as a loaner but made sure to reach out to me once the work was done on my car before the end of the day. As always I got a free wash and I picked up my car next day which was ready for me. The pickup process was less than 5 minutes even though I was late by 10 minutes as the service department closes at 3:00 PM on Saturday. The service department of Pepe Infiniti is so good, I am changing my views about getting the service done at dealerships which I have never done in the past even though I have owned an another Infiniti G35 for last 7 years.

amorreale

Nov 12, 2014

Today I had the chance to work with George Brunner. He was so helpfull one of the best sales men I have worked with. He helped me find my dream car the Q50 And trust me that was not ez. He is an all around good guy. This has been one of the best car buying exprince I have ever had. If your looking for an Infiniti this is the man to see!

rcp4

Nov 12, 2014

George made my daughter and I feel like royalty every step of the way through our new car buying experience. He went above and beyond the call of duty and showed great patience and understanding. All of our questions were answered honestly and politely and we did not feel pressured into making any decisions. We also want to give a big shout out to the Best Service Department Ever! We appreciate and thank you for all that you do! Rose & Cat Pasquale

Doreenr01

Nov 7, 2014

I was skeptical about buying/leasing an Infiniti, but after a few minutes with Chris Hernandez I knew this was the car for me. He was honest, patient and made great recommendations. I'm an older person who finds it difficult to learn new car technology. Chris was patient and took the time and effort to ensure I understood all the great features my new Q50 had to offer. Chris has great customer service skills and I would recommend him and Pepe Infiniti to all my friends. Chris Frey in Finance is also a great guy who explains everything in detail. Kudos to Pepe Infiniti for enhancing the customer experience.

Ken B.

Nov 2, 2014

Pepe's Infinit is one of the most customer focused companies you will see. The Sales and Service Departments are second to none. When I leased my latest Pepe Infiniti, George Brunner was the sales representative. He is extremely knowledgeable and is a tech wizard who patiently takes you through the newest car features. In fact, he is so responsive that when I called, he actually went to one of the cars in the lot to "walk me" through a dashboard feature on the phone. How great is that?

acanals

Oct 31, 2014

Jack is always helpful and has great customer services skills. He explains everything and tries to recommend the best course of action. I truly appreciate the time that he takes to take care of me and my car needs.Thanks!Alex Canals

Chriscecc914

Oct 28, 2014

I had a great experience with Pepe infiniti. I had visited a few dealerships and was shopping around for cars all week. They have a beautiful showroom, they worked to keep me in my budget and gave me a great deal on my trade in. I had no bad experiences working with these guys. Everything went smooth. Chris in finance was also great to work with!

nissy.allen

Oct 26, 2014

I saw an internet priced FX35 and called the same day. I spoke to Steve to inquire about the car. He put me on hold to check if it was available. That was a first. All dealers I've dealt with in the past have never bothered to check. We agreed that I could come in the next hour to see the car. When I arrived, Steve was busy with a client and referred me to his colleague Omar. That was another first. Salesmen who help coworkers when we know there's commission involved? Omar was wonderful. He was honest, informative and extremely helpful in explaining the details about the original vehicle I came in for as well as a few others available. This is a top notch dealership and I'm hoping they receive a car they're expecting back from lease on Tuesday. If the car is up to par and the price is right, I'll definitely be purchasing a vehicle from Pepe Infiniti. Management is certainly hiring and training well. Very rare to have both combinations in a car dealership. Beautiful CPO department too.

goodmolarette

Oct 18, 2014

The main reason for choosing to buy another Inifiniti, and I am ready to purchase my 3rd, is because of this great service department. The staff is professional, friendly, thorough - definitely a pleasure to deal with. They work as a team to ensure utmost customer satisfaction. I have been very pleased dealing with Michael Sabolik and Jack Sheridan but my main point of contact throughout the years has been Ed Bock. His attitude of helpfulness and his knowledge epitomizes the value provided by this dealership. I was also impressed by George Brunner's help. During my last service I had some questions and he was extremely responsive. He stopped what he was doing to in order to give my his full attention and to make sure my queries were completely answered.

businesslady

Oct 17, 2014

Every staff member at Pepe Infiniti went out of their way to go the extra mile. So well informed and courteous.I was very impressed I'd recommend them to everyone who drives an INFINITI.First class treatment from employees who present nothing but professionalism at all times.great experience!!!!!!! Lillene Truluck

Adots1luv

Oct 10, 2014

Ira Parker has been my sales representative over the years. He continues to be an exceptional person and salesman. His knowledge of the products, his explanations and helpfulness is truly appreciated. He is extremely professional and makes the experience accommodating and enjoyable.

nanciemark

Oct 9, 2014

I was able to have a minor tear in my driver's seat repaired by KC Restorations (a vendor selected by Pepe Infiniti) and I didn't have to purchase a new seat. The vendor did an excellent job.

Lore2000

Oct 9, 2014

The sales staff and management did an outstanding job at accommodating my needs, while keeping the price range within reasonable limits. Excellent service, support and detailed response to all questions and inquiries. Great job guys!

vincent finelli

Oct 6, 2014

After going to several other dealerships, Pepe Infiniti really set themselves apart from the rest. The professional atmosphere, the spotless showroom, and the knowledgeable sales team made the experience as smooth as I wanted. Mike Locatelli made my car buying experience a great one. Very knowledgeable and professional. He made me feel comfortable that I was making the right decision and didn't pressure me at all. Mike and the rest of the team went above beyond my expectations and made sure I was in the exact car I wanted at a great price. I will definitely recommend Mike and Pepe Infiniti to as many people I can!

joanned29

Oct 6, 2014

This was by far the best experience we've had leasing a car. Our salesman Omar could not have been more knowledgeable and professional. He was extremely personable and made us feel very comfortable. The service was exceptional and we would not hesitate to recommend anyone to him. It was a pleasure dealing with everyone at Pepe Infiniti!

C Hyl

Oct 3, 2014

Unbelievable service, went to war to get me into the car I wanted and made it happen with a few extra perks. Everything was explained perfectly, everybody couldn't have been nicer. Just a much better experience overall than a lot of dealerships I went to, all other dealerships should learn from Pepe Infiniti.

msmith936

Oct 3, 2014

I was reffered to Chris Frey and Mike Locatelli by a friend who knew I was in the market for a new car. I can not thank this friend enough as this was by far the best car buying experience I have ever encountered. After speaking with Chris Frey and Mike Locatelli about the numbers ( always important ) I was very happy. The process just got better from there. Not only did they give me an amazing price the service that came after was just as good if not better. I had recently accepted a new position at work and my availability to pick up the car was limited. Mike got the car prepped and ready and drove the car to my office. Also knowing my time was extremely limited he took my lease that needed to be returned back to a competitor's dealer for me. Chris and Mike were second to none. I would recommend this dealership and specifically Chris and Mike to everyone. I could not be happier. When my wife's lease is up there is only one dealership I will be dealing with and that is Pepe Infiniti.

sandra48

Oct 2, 2014

My salesman was the best he treated me like family, exceptional, and very personable. I would recommend Pepe Infiniti to everyone. They are great people.

James2015

Oct 1, 2014

I just needed to tell you what a wonderful experience I had when I purchased my 2015 Infiniti QX70S from your dealership. I feel the survey just doesnt do the justice. As I was shopping for a new car I saw the Infiniti and loved the style. I built the Infiniti I wanted through the Infiniti USA website. I looked for the closest dealership and it was between PEPE and Ramsey Infiniti in New Jersey. I ended up choosing the PEPE dealership, and I can never be more pleased. As soon as I walked in I was greeted and directed to the show room floor. About 10 minutes had passed before the salesman Mike Locatelli introduced himself and asked what I was interested in and asked if I wanted to test drive the QX70. Of course I said yes and we ended up going for a test ride. I could not believe how knowledgeable Mike was about the car and how he took the time to explain what every option and their function was for. I was instantly hooked and immediately clicked with Mike. He knew my exact style I was looking for and there was no pressure at all. After the test drive, the conversations began to take off as if we knew each other. We than sat in his office and I explained what I wanted as far as colors and options. When Mike checked for availability, there were only (3) available, but known that fit my desires. Mike then explained to me we can probably have it built, but it would take 3 months. We both built it on the web and Mike compared the build to the one I had actually built and realized he was saving me money because some of the options were already in the packages. After we had it built, Mike checked for availability and we found one at the factory being built. He then brought in his manger Mike Telp, who introduced himself and we talk about getting the truck I wanted. Mike Telep was so easy to talk with and there was no haggling or pressure with the negations for the car. I explained my budget and then was introduced Chris Frey the finance manager. Everyone in the dealership was so friendly. It was a great atmosphere to be in. I finally got were I wanted to be buget wise and i couldnt be more happy with the purchase. Mike Locatelli kept me up to date on where and when the car was going to be delivered. The day came and i finally picked up the car. Mike Locatelli really knew my style because orginally the truck didnt have a Stainless Steel Rear Bumper Protector, so he added it on. Now thats service. Mike Locatelli ( Awesome sale rep) Mike Telep (Manager) Great no presse attitude, Chris Frey (Finance Manager) also great no hassle or pressure attitude. They custom ordered my truck to my specs and came in on my budget. The Truck came out better than I imagine and i feel my experience was a feeling of people who actually care. They explained every option I had and how it worked. They even called to follow up and make sure I was enjoying the car. It wasnt just a follow up call, it was a call from new friends. I HIGHLY RECOMMENDED PEPE INFINITI AUTO DEALERSHIP. I ONLY HOPE THE OWNER OF INFINITI AND THE OWNER OF PEPE INFINITI RECOGNIZE THE OUTSTANDING WORK THEY DO THEIR.

mike.g.amato

Sep 30, 2014

I'm a numbers guy, so I need to know I'm getting my money's worth and that I'm getting the best deal I can. I need to know the car I'm buying is the best in class and a great value. I feel I got both from George and Mike at Pepe Infiniti.

Reji Paul

Sep 30, 2014

Very friendly and a no pressure dealership with an elaborate inventory selection. Very neat and clean with an elaborate pantry and clean restrooms. Good customer service and excellent warranty and other financial services.

Apriliafreek

Sep 24, 2014

Pepe is a fantastic dealership. My sales experience friendly, simple, and quick which isn't easy to find at a dealership. All of my service experiences have been handled in a timely manner and my needs have always been met and exceeded. I will definitely be purchasing another vehicle from here.

jsstarr11

Sep 24, 2014

From the first phone conversation with Walter Osband, I knew that I was dealing with an honest, knowledgeable GENTLEMAN. We did my lease deal by phone. My car was equipped and ready for me as promised. There were NO SURPRISES....no additional fees etc. I met Mike, the GSM and Chris in Finance. All 3, Walter, Mike and Chris are PROFESSIONALS who care about the reputation of the dealership.It was MY pleasure to do business with Pepe Infinity....I would not think of going anywhere else.

chrisbag1

Sep 24, 2014

Brian in finance was very personable. He explained all my options very thoroughly and made the financing of the vehicle a breeze. Chris was easy to talk to and when he didn't know the answers to my questions (he usually deals with new cars; not preowned) he was always willing to find out the answer and get back to me. When my boyfriend had additional inquiries, Chris answered them willingly. It's the 1st time I have purchased a pre owned vehicle and Pepe made the experience pleasant. I would recommend this dealership without hesitation

stephen depierro

Sep 23, 2014

This was truly my best car buying experience and i have had and i have had many. professional, knowledgeable, and honest. I shopped around and I got my best deal here by far!

alanna.maldonado.31

Sep 23, 2014

Chris was easy to communicate with, he was very understanding of our needs and executed very professionally. He was able to make us very comfortable and provide outstanding service as we finalized our deal. Chris's hard work will definitely be a reason for us to continue doing business with Pepe's dealerships.

dianerivera

Sep 22, 2014

After 4 months of shopping for a BMW I walked into Infiniti and made my choice within moments. Chris' courtesy, professionalism but most of all his honesty was The deal closer for me. It was NO GAMES. Straight forward deal. Thank you. 6 months later and I'm happy with my choice.

Elbee530

Sep 21, 2014

Absolutely the best dealership around! The service is impeccable. Our sales agent Adilson is truly dedicated to making his clients happy. We were in and out in no time with our new car. They definitely customize everything for their clients!

Gilwang

Sep 19, 2014

I am a big fan of Ira Parker .. i have leased several cars from him and hope to do so again when the current lease expires

SCOTT TEITLER

Sep 16, 2014

I recently leased a Infiniti 2014 Q50 from Pepe in White plains. I had been shopping around and couldn't find the right deal. I then placed a call to this dealership and it was the best call I made. on the phone I spoke with Chris Hernandez and explained to him where i was from(long island) and what i was looking for in the car.He was able to put together a package that was what i wanted and more. I explained that i wanted to come up to the dealership and test drive the car. When I arrived I was immediately impressed with the showroom. The showroom was clean and had a great selection of their cars and color combinations to see. I then meet with Chris and we reviewed all aspects of the car and went out on a test ride which was was the best test ride I had gone on with his knowledge of the car and taking me in different locations to feel the difference in the car. Chris made my experience great. He was attentive to my needs during and after the car purchase.He even called a week after i had the car to see how i liked the car and if i had any questions. Overall great, Chris and the dealership.

ganazet1

Sep 11, 2014

This was my first leased car, therefore, I was a little nervous about the leasing experience. Chris was GREAT! and he walked me through the entire process. He was very responsive and addressed any and every concern that I had. I raved about his customer service to everyone I know and would reccommend him as well as this dealership to anyone looking to purchase an Infiniti vehicle. I have purchased three cars prior to this one and I can honestly say that he has given me the best customer service experience thus far,

David Dressler

Sep 8, 2014

I recently leased my third Infiniti from Pepe with the help of Ira Parker. A 2013 G37X, after a 2011 G37X and a 2003 G35. It is comforting to find the same great salesperson every time I go back to the same great dealership. I am not an easy customer. I make special requests (e.g., tire swap). I insist on more detailed information than most people. I am fussy about color combinations. Ira is both responsive and patient, and always delivers on everything I want. Congrats to Ira on the 3-peat! David Dressler

Sheana.atkins

Sep 5, 2014

I was looking to renew my lease and the staff at Pepe Infiniti was absolutely AMAZING... They gave me the best price and great service. They really care and go far and beyond helping you in every way possible to make your experience easy, wonderful, and memorable. I hands downs would pick and continue to come back to Pepe Infiniti for sales and service. Even their car service department is amazing and friendly. They make your overall experience in all departments GREAT!!!! The service riders there are soo friendly and actively helping you to find the best price and discounts that they can for you. Plus this dealership is SUPER WHITE and CLEAN, they always have little refreshments and clean lounges to wait in while your car is serviced... overall, AMAZING DEALERSHIP

rob.telese

Sep 3, 2014

From the minute I called I was treated with courtesy, professionalism, and knowledgeable staff. My wife and I had a wonderful experience and would definitely recommend Pepe to family and friends.

ed3865

Sep 3, 2014

From the first phone call with Christine Vaughn, to the very first visit to the dealership where I met with Chris Hernandez, I felt like I was priority. What a beautiful facility! Chris Vaughn did all of the negotiations over the phone and Chris Hernandez did what ever he could to put me in the exact car with all the features I wanted as soon as possible, even if it meant picking the car up on his day off! Chris Frey, the Finance Manager made the money magic happen seamlessly. What a team!! We love our QX60! Ed Ramirez

isufkrasniqi

Sep 2, 2014

it's always exciting going to pepe its like a kid at a candy store i go there for a service and leave with a new car their prices can't be beat that's for sure .they gave me more than i expected to get, for my wife's mini van so she got a 2014 qx60 .i bring that in for the 1st month checkup i get a 2014 q50 and they take my 2012 fx35 with no early penalty's. First time i went there for my fx35 percy montes took great care of me.my second and third car george brunner took great care of me. Amazing group of people especially george brunner . he worked very hard to get me what i wanted and the price i wanted to pay . thank you george brunner

e.celaj

Sep 2, 2014

It was a pleasure working with George Brunner to facilitate and expedite my service at Pepe Infiniti. George and his team were informative, friendly, and accommodating with any and all of my questions and concerns. This experience made what would have been an otherwise difficult decision, smooth and pleasant. My family and I are pleased to join the Pepe Infiniti family. Thanks again George!

Goldenchild718

Aug 29, 2014

The sales person that took care of me was very kind and courteous. He got me a great deal on a 2014 Q50 I left pretty satisfied. Excellent service overall!

Yaqiu li

Aug 28, 2014

Got my new QX60 from George Brunner, who was great to work with and also very efficient on everything. I would highly recommend him him.

keithrl69

Aug 28, 2014

I had the pleasure of working with Michael Fell who along with Steve Goldberg and Chris Frey were an absolute pleasure to deal with. Steve picked me up from train station and had me out of there trained on the car in under an hour. i came from about 50 miles away and it was worth the trip! First Class...

pauljfiala

Aug 28, 2014

Chris was great to work with. I have recommended him and the dealership to family and friends now several times. I'll be back when its time for my next car.

abogado7951

Aug 25, 2014

George Brunner is an employee who personifies excellent customer service. On two occasions this year I went to George with a problem I was having synching my cell phone to my Q50 and later a problem not hearing the route guidance. Both times he resolved the issues successfully and quickly.Thank you George for your excellent customer care!

Hdiazjr

Aug 24, 2014

Great place to deal with your infiniti purchase. i've done business with 2 other infiniti dealers and this has been the best one. Great service. Attention to detail. they give you options and are not sale pushers which is how i wanted my experience to be. Chris and Mike are great. I knew what i wanted and didn't want to deal with the hassle of fighting for a buck. they will close the deal if your true intentions are to close it.HectorD

Donnamadonna

Aug 24, 2014

George went above and beyond to make our purchase of a new car seamless. He has attention to detail that can't be taught. Friendly, personable and willing to go the extra mile. I would recommend your dealership and tell all I know to look up George. I must say that your finance person, Chris was steller also and was efficient with all oour paperwork. Everyone at the dealership is friendly and upbeat. 5 stars all around!

richmax

Aug 23, 2014

THE DAY AFTER A SERVICE CALL.., I REALIZED THAT PARTS THAT WERE LISTED TO BE CHANGED HAD NOT BEEN....I RETURNED TO INFINITI TO RECTIFY THAT SITUATION...I WAS GREETED BY MR. ED BOCK WHO ASKED ME IF HE COULD HELP ME...EVEN THOUGH HE WAS NOT THE SERVICE AGENT FROM THE DAY BEFORE, HE LISTENED TO MY PROBLEM.. HE TOLD ME TO BRING THE CAR IN AND HE WOULD TAKE CARE OF IT..WITIN A FEW MINUTES HE APPEARED WITH THE NEEDED PARTS, POPPED THE HOOD INSTALLED THEM HIMSELF..( I HOPE HE DOES NOT GET INTO TROUBLE WITH THE MECHANICS UNION) MR. BOCK'S CAN DO ATTITUDE AND WILLINGNESS TO SORT OUT MY PROBLEM REFLECT HIGHLY ON THE "PEPE BRAND" ..HE DID ALL THIS WITH A SMILE AND TOTALLY PUT ME AT EASE....IF THERE IS ANY WAY FOR YOU TO RECOGNIZE HIS HELPFUL ATTITUDE I WOULD APPRECIATE IT, IF NOT SAY THANK YOU FROM ME......RICH PFIRRMANN

Newbold

Aug 23, 2014

I think the customer service is excellent it is a pleasure to go there. When I was waiting for my carto be sevice Chris Hernandez happened passing by recognize me and when to check when mycar will be ready. I think it was very nice.

Sdeane1226

Aug 22, 2014

Great customer service (emphasized) as well as a clean environment. I enjoy going in the morning getting in and out. Little breakfast treats available as well!!

Gabbyleah10

Aug 22, 2014

Went out of there way to accommodate me & help me with everything I needed. Mike and Chris are such sweet and amazing employees. I highly recommend this dealership!

ralanlaw

Aug 18, 2014

Always helpful & courteous. Went out of their way addressing and ultimately solving nav system problems. I've used Michael Sabolik for many years, first at Infiniti of Greenwich and then at Pepe Infiniti and he's always been helpful & honest. Jack Sheridan filled in for him very well when he was on leave. George Brunner helped me with a nav system function that I couldn't figure out myself. Bought 4 new tires, taking advantage of a "special", which resulted in a price very close to what the tires + mounting & balancing would have cost had I used Tire Rack or Mavis Discount Tires.

praju27

Aug 18, 2014

We just upgraded to QX60 AWD from a G37X. Chris Frey and Ira Parker were excellent. They were extremely helpful in selecting the right car for our use and value for money. They both are very knowledgeable and patient. They worked with us put a good package together to fit our needs and gave us a excellent deal on the car. This is our second Infiniti and we love it. We have worked with Chris earlier too, and both made the experience very pleasurable.We would highly recommend the dealership and Chris and Ira. I have been the other dealership and the service here is by far the best.

Justin724

Aug 15, 2014

I just purchased a q50 from Dominic and Chris and I have to say, it was the most accommodating experience I have ever had at a car dealership. These two are patient and knowledgeable. They were extremely helpful through all processes of purchase. I never felt pressured or rushed and I have to say if I was to buy another infiniti I would definitely go with these two at pepe again. From the showroom to test drive to purchase was all about as smooth as I can imagine. Working with Dominic was without doubt the easiest car buying experience I have had. Keep up the good work guys.

Rodney Grant

Aug 15, 2014

2009 Inifniti G37 convertilble My True honest experience..... The place: beautiful! The service: scary Here's the truth and nothing but the truth. My first incident involved my convertible top. When I got it there, the mechanics began working on it right away. They used a laptop that allowed them to manually lift the top in a sequence that in the end brought the top up and out of it's resting place. Unfortunately, the mechanic did this procedure in a way that caused the top to be gouged in two places on opposite sides of the roof. They stated after showing me the freshly gouged areas that there was nothing that could be done and instead pointed me to the service store where I purchased touch up paint. 2nd incident: The clasp that locks the top in place to the windshield began to make noises. They worked on it..... fixed it but, when I got in the car, there were greasy fingerprints all over the white canopy. It was already dirty was the answer. 3rd incident: Mysteriously, my air conditioner began to smell as if it was leaking. I mentioned it to them, they looked at it, cleaned the filter and charged me 12 dollars for the solution they used to clean the filter. The air conditioner still periodically emits this refrigerant smell. Incidentally on that day I overheard the manager mentioning to his staff that they weren't making "him" any money. I don't know what he meant by it but, needless to say I was spooked. 4th incident: I stated that the left rear window made a banging noise when it was raised. Their answer was that they checked it, nothing was wrong with it, and the clunking noise was what that window did naturally. 5th incident: I had realized that the nylon rope that holds/guides the canopy as it transitioned to convertible had popped. I brought it to them..... they fixed it but, left grease all over the rear of the car and on rear windows. 6th incident: My seatbelts failed to retract leaving the belt in the door well subsequently, leaving deep scratches in that area from the door being slammed on them. I was told that the seatbelts were not covered. In the end, I called Infiniti Headquarters and discussed it with them. I was told that they would investigate the top ( with gouges), and that I should bring it to another dealership. I did. I brought the Infiniti to Greenwich Connecticut. The Seatbelts were under warranty. FIXED ! The left rear window under warranty: FIXED! The canopy instead of being cleaned was replaced. FIXED! Everything was fixed with the exception to gouged roof/top and the suspicious air condition hadn't yet been explained to Greenwich Infiniti Servicing your car at Pepe Infiniti is an example of how a company can make you feel /believe that your warranty isn't really a warranty.

Rodney G

Aug 14, 2014

2009 Inifniti G37 convertilble My True honest experience..... The place: beautiful! The service: scary Here's the truth and nothing but the truth. My first incident involved my convertible top. When I got it there, the mechanics began working on it right away. They used a laptop that allowed them to manually lift the top in a sequence that in the end brought the top up and out of it's resting place. Unfortunately, the mechanic did this procedure in a way that caused the top to be gouged in two places on opposite sides of the roof. They stated after showing me the freshly gouged areas that there was nothing that could be done and instead pointed me to the service store where I purchased touch up paint. 2nd incident: The clasp that locks the top in place to the windshield began to make noises. They worked on it..... fixed it but, when I got in the car, there were greasy fingerprints all over the white canopy. It was already dirty was the answer. 3rd incident: Mysteriously, my air conditioner began to smell as if it was leaking. I mentioned it to them, they looked at it, cleaned the filter and charged me 12 dollars for the solution they used to clean the filter. The air conditioner still periodically emits this refrigerant smell. Incidentally on that day I overheard the manager mentioning to his staff that they weren't making "him" any money. I don't know what he meant by it but, needless to say I was spooked. 4th incident: I stated that the left rear window made a banging noise when it was raised. Their answer was that they checked it, nothing was wrong with it, and the clunking noise was what that window did naturally. 5th incident: I had realized that the nylon rope that holds/guides the canopy as it transitioned to convertible had popped. I brought it to them..... they fixed it but, left grease all over the rear of the car and on rear windows. 6th incident: My seatbelts failed to retract leaving the belt in the door well subsequently, leaving deep scratches in that area from the door being slammed on them. I was told that the seatbelts were not covered. In the end, I called Infiniti Headquarters and discussed it with them. I was told that they would investigate the top ( with gouges), and that I should bring it to another dealership. I did. I brought the Infiniti to Greenwich Connecticut. The Seatbelts were under warranty. FIXED ! The left rear window under warranty: FIXED! The canopy instead of being cleaned was replaced. FIXED! Everything was fixed with the exception to gouged roof/top and the suspicious air condition hadn't yet been explained to Greenwich Infiniti Servicing your car at Pepe Infiniti is an example of how a company can make you feel /believe that your warranty isn't really a warranty.

vipermom3

Aug 14, 2014

Chris Hernandez is an exceptional sales person and I would highly recommend his services at Pepe Infiniti. From the moment I walked into the dealership, I was impressed at their high level of customer service and that has not diminished since leasing my new car. I never hesitate to contact anyone at Pepe Infiniti with any questions or issues I may have.

glora116

Aug 11, 2014

Great service from everyone at the dealership. All of the staff from sale consultants to service staff, everyone treats you with the up most respect.

H Cartagena

Aug 6, 2014

With their New Facility , Friendly and Knowledgeable Staff , No one does Infiniti better than the People at Pepe' . I bought my first M 30 from them back in 1991 and now I'm on my Fourth Model . I just left the Showroom with my New 2014 Q60 IPL Coupe . Sweeet ! Built for the Soul of the Samurai ! I recommend you go and see Dominic Bozzelli in Sales so he can Help you with all your Infiniti needs . Thank You Dominic !

muneca3923

Aug 6, 2014

I must say that when I first called Pepe Infiniti and spoke to a sales rep named George I was annoyed with his lack of customer service skills.... Upon arriving I was very much impress with the customer service of both Chris Hernandez and Michael Telep... Professionalism was on point... I felt welcomed, comfortable and left with a huge smile of satisfaction....Chris you rock!! Michael thank you so much for working with me... Its much appreciated!!!

Cingreaves

Jul 31, 2014

The staff at the Infiniti dealership were very kind and friendly. The salesmen and manager were also excellent, would definitely recommend to family and friends.

alora20

Jul 30, 2014

Had a great experience with the sales Omar, the sales rep. was and continues to be wonderful and very helpful. He is very friendly and assures me that any questions or concerns will be answered for me. If he ever cannot help me directly he makes sure to direct me to the appropriate department. I have also had a positive experience with the service department; always friendly and attentive!

Horsemom2

Jul 29, 2014

From my first visit to the day I signed my lease, my experience at this dealership was outstanding. Sales through manager level, everyone was friendly, knowledgable, and clearly willing to make the deal happen. They met every request with no hassle and delivered my car today as promised. My sales person Mike Locatelli, Manager Mike Telep and Mike Fell made this process actually a pleasure, and buying a car can be a nightmare. I shopped around, and it was not even a close consideration where I would buy my car. Great people, Great dealership, and love my Q50!!!

bianca.mancinelli.9

Jul 24, 2014

Brought my QX56 in for oil change & tire rotation. Was told I needed new tires. Jack was excellent - gave me fantastic price on my tires (called around), did the job super-fast and got me a loaner immediately (didn't know I was going to need one, so I hadn't made a reservation for one). Job was done overnight - picked up the car the next morning. Jack is the best - never over-sells, always over-delivers. Very comfortable waiting area - food, coffee, etc. They've got my loyal business now and will continue when my lease is up.

juniornut

Jul 24, 2014

I've been servicing my FX45 with PEPE Infiniti for just about 8 years now through my service adviser Ed Bock. During that time I can not only give praise to the knowledge and efficiency of Ed but his entire service Team. I highly recommend Pepe and Service Adviser Ed Bock for any of your vehicle maintenance needs!

fulbert ian galano

Jul 23, 2014

Car shopping can be a stressful and painful experience, but the people of Pepe Infiniti changes that. From the moment you set foot at the dealership to the time they hand you the key to your new vehicle, it was a very pleasant experience. These folks are all about hospitality and costumer care. George Brunner was able to find us our dream car (QX60, with a very specific color combination and options) and Chris Frey was able to get us an impressively low APR. Overall, we are pleased and satisfied with our purchase.

TeeGee1

Jul 20, 2014

taj60ataol.comFrom my first inquiry on the phone with Adilson Verdan, everything was friendly and professional. I knew what I was looking for and he just made everything a simple process. This was the best experience I have had purchasing a car and Adilson represents Pepe Infiniti very well. After my purchase Mr. Verdan followed up with emails and phone calls to see how I was doing with the car. Its has an awesome experience with Pepe Intiniti and Adilson Verdan.

libby111

Jul 20, 2014

Chris Hernandez was extremely helpful in regard to my purchase of a new Infiniti. Chris was able to help me narrow down the model, trim level, etc, that I was looking for, and made my car shopping experience very enjoyable. Everyone at Pepe was extremely helpful and knowledgeable. I wouldn't go anywhere else next time I'm in the market for a car. Thank you Chris...and everyone there!

helene422

Jul 16, 2014

I had a very nice experience with everyone I dealt with at Pepe. I started with Michael Fell, who was very responsive and helpful, and then dealt with Chris Hernandez in sales. He showed me every component of the car and made himself available (even on his day off) to address an outstanding issue. It was a pleasure working with him. Chris Frey in Finance also made things very easy and non stressful.

dfnyc66

Jul 16, 2014

We had a terrific experience with Pepe Infiniti on our recent car purchase. Our salesperson, Chris Hernandez was outstanding and top notch. We loathe the car buying process but dealing with Chris and Pepe was refreshing and easy. Chris was on top of the entire process, knowledgeable, friendly, responsive and a pleasure to deal with. Management was also very friendly and easy to deal with which is rare! We fully recommend Pepe and Chris Hernandez! Great job! Thank you!

CopperCT

Jul 15, 2014

George Brunner from Pepe Infiniti provided excellent customer service during the purchase process of our new vehicle. George set the bar very high and everyone else has to step-it-up to his level of customer service. I DO NOT like spending time negotiating at the car dealership. I like to get in and out and that is exactly what happened. Thanks to George!

JennPacheco

Jul 13, 2014

I went in to have service done on June 24, 2014 for my 2008 Infinit G35x and left with a Q50 on the same day! This was my first car which I purchased only 6 months prior. There was never an indication that I was looking for or even interested in a new vehicle. I mean to be honest I was attached to my baby Snoopy (yeah that's what I called my car) and since I just purchased Snoopy I really didn't feel any need to do an upgrade. While my car was being worked on I went upstairs to the 2nd floor waiting area . Yeah at this point I should have known that temptation was in the mist. I started looking around and just as I was ready to go back downstairs to their 1st floor waiting area I came across the 2014 Infiniti Q50. I became intrigued with the style of the vehicle and decided before making any rash decisions I would speak to someone. That someone would be Mr. George Brunner. George was beyond patient. I nagged and questioned him about this vehicle for more than 2 hours. He was exceptionally knowledgeable about the vehicle and supplied detailed information about the benefits to owning this vehicle. Before even making the choice to buy this car George was getting exact numbers for how much this vehicle would cost and went as far as getting me coverage that was better suited if I bought the car. I was given an amazing deal and since I had my car already in the shop it made it an even easier transition. I'm beyond happy with my new car and the service provided by this dealership super exceeds what I dealt with when I purchased my first car. I'm still amazed by their customer service and how wonderful they have treated me and continued to stay in touch as well as advise me with any questions I may have. Whether you need service done or just looking to purchase, you will not regret coming to Pepe Infiniti.

2FastQ60

Jul 12, 2014

Excellent service always kind and caring no back and forth non sense Chris Hernandez made it fast and easy, Just tell them where you want to be and they make it happen, all employees at this dealer ship are great people always ready to help. Fast service center, Excellent knowledge from Jose in parts about any parts needed for your vehicle, and excellent service by George Brunner who keeps in contact with me on any after purchase vehicle care I may need and any vehicle coverage plans that would suit my needs, I would definitely recommend this Dealership over and over again been with them for over 4 Years and will continue to be.

Jamile

Jul 11, 2014

I purchased a q60s in white. These guys found the exact car i needed (manual transmission) and made the experience and process extremely smooth. I'm more than satisfied with my purchase. Chris Hernandez is why I purchased at Pepe and didn't make my way back to new jersey. Jamile Boseman

diancu

Jul 8, 2014

In a few hours I was out with the new car. It went fast and smooth without any hurdle. Every one was very nice and professional

mhkaye21

Jul 2, 2014

I have never in all my years had an experience probably in anything I have bought or serviced. First you drive into a carport that you can eat off of and someone is there to greet you and welcome you. They then quickly write up your car and introduce you to a car specialist for questions.You then have first class waiting rooms with even serving Starbucks Coffee and a small breakfast. My SUV was finished and of course it was washed and looked great.Here is where the extra care came in. I asked for help to walk through my panel to teach me all the electronics and George Brunner spent a half an hour plus working with me. He even went out of his way to call Infinite Connection twice to get something done. He truly made my experience and gave me his cell number in case I had questions, which I am sure I will. If you want to call that going above and beyond it was and what a warm feeling I had there. George is my definition of true customer service.

JRab25

Jul 1, 2014

(Sorry for the delay in reporting this June 23 visit but I've been away until today). On this occasion I visited without an appointment as I had difficulty synching my new handheld with my car's Bluetooth. On this occasion, your service rep, George Brunner, whom I had never met as Ed Bock, my regular super service guy was away for the day, took care of my problem as if I was his long term customer. His immediate attention and fix of my problem were exemplary. This experience reminds me why I have been coming to Pepe for my service these last eight years and why I will continue to come to Pepe for my service for my Infiniti.

tommyd38

Jun 30, 2014

Recently purchased 2011 pre-owned Infiniti G37X from this dealership. It was a great car buying experience!When you first walk in to the showroom it feels like you have entered a fine art museum. Receptionist was very friendly and attentive. Greeted very shortly by the manager who introduced us to the sales representative, George Brunner, who would be assisting us. George was very knowledgeable and down to earth. He spent quite a bit of time demonstrating the features of the car we were interested in. At no time did I feel any pressure to make a purchase. Prices are very transparent and never felt the need to "haggle". Was very comfortable with terms of sale and amount allocated for trade in. Overall I would say that I was treated fairly and with a great amount of respect..After purchase decision we spoke with Brian Grund, a finance representative. He walked us through the final steps of the purchase. He carefully explained our options and did not pressure us into buying any extras.This was a terrific experience from start to finish. I look forward to purchasing other vehicles from this dealership and would highly recommend them to others.

frozencowboy

Jun 19, 2014

I don't write reviews because I can't be bothered. But in this case I had to take the time. This was the best car buying and service experience I have ever had. I got the car I wanted. I got a very fair price and was treated with a great deal of courtesy and respect from all the people I came in contact with. They even through in a very stylish Infiniti chapeau.

surveyisawaste

Jun 13, 2014

A gem of a car dealership in a sea of mediocrity. Great people, product and sales experience. This site, DealerRater, is poor at best in conveying our very positive experience

jillgreto

Jun 9, 2014

I cannot say enough good things about Pepe Infiniti service, and my consultant, Ed Bock. Every step of the process from scheduling, check in, consultation, advice, loaner, to pick up - professional, thorough, extraordinary service competitively priced. Ed takes the time on each and every visit to explain everything, making trusted recommendations on care and service to ensure piece of mind each and every time I get behind the wheel. The level of care and attention to detail makes you feel like a member of the family. The facility is clean, welcoming and relaxing. Consistently a five-star experience. Thank you!

dmendes824

May 30, 2014

I would like to say that George Brunner was the most helpful person at your dealership to help me with and extended warranty problem. He went above and beyond in helping me fix the problem. He treated me like a person and listened to all my concerns. I would recommend his services to anyone in my family and my friends as well. Hats off to George for all his help, your rock in my book.

jnucci32

May 28, 2014

Alot of thanks to George Brunner. He helped me a great deal to get my sirius/xm situation figured out. He handled it quickly and my issue was resolved in minutes. i really appreciated the follow up to see how everytihng went. Thanks again George...

commprof

May 20, 2014

George Brenner gave a brilliant overview of the dealership amenities and extra services as a context for the possible ownership. Informative but not intrusive guidance.

Roni48

May 15, 2014

I received a call from George Brunner the day before my scheduled service appointment. He invited me to look at the new line of cars the next time I came in. So, while my car was being serviced I met with George. My experience with Pepe Infiniti compared to other dealerships I have dealt with in the past is that Pepe goes out of their way to please their customers. This is my second leased car with Pepe and I'm thoroughly satisfied.

isufkrasniqi

May 10, 2014

as-always all pepe employees are super friendly i have a lease with them and I'm there for routine checkups. so last time i was there i decided to trade my wife's car as a deposit for a new car . first they gave me a price no other dealer would match let alone beat. then i brought my wife's car in and got $3000 more than i expected to get. they did everything they could to get me the car i wanted , within 2 days i traded my car and drove home with a great car for a great price . its been only 2 days since i got the car and I've gotten phone call to make sure everything is good and if i have any questions .george brunner will get my next sale as well when my lease is up thank you pepe infinitiyou have a costumer for life. by the way my wife is super happy best mothers day ever.

ytif96ggo

May 9, 2014

George was very helpful and knowledgeable in instructing me as to how to use our car's GPS. He is a real credit to the dealership. However, it has been bothersome and cumbersome to leave a review. George did a fine job -- the process of letting you know that he did a fine job has been annoying. It discourages me from using dealerrater.com in the future.

jlangadakis

May 6, 2014

I visited this dealer for service on my 2011 m37 and after the great service experiance I decided to get my new Q60 lease from this dealer. The deal I got matched the best quote I have found from my research and the service from George Brunner and the sales manager Michael Fell was outstanding. Nice people that you can trust, great price and great service as if i was buying a Lambogini. What else I can ask from a dealer.

Lseelig

Apr 29, 2014

There was a bit of confusion for the appointment I had made and information that I was looking for was unavailable. Also, I keep getting calls from a salesperson, information doesn't seem to be updated in system or people don't check. Service was quick and efficient. George was a great low pressure resource. He hung out with us while we waited for our car and met all of our needs.

Roni48

Apr 25, 2014

George took time to acquaint me with the showroom and enlightened me about the upcoming changes Infiniti plans to provide customers in the future. He went out of his way to show me the Navigation System and all it's features. I was very impressed with his candor and definitely will remain loyal to the Infiniti brand. He is certainly an asset to your company.

southtower

Apr 21, 2014

My Overall review of Pepe Infiniti was wonderful I came in on cold rainy April 15th 2014 to look for the car of my dream...I have been always wanting an Infiniti for year...My car specialist was George Brunner he was a wonderful person to work with. He explained everything to me about the car of my dreams on what it has to offer.. He took the time to listen to me and answer all my questions.. This manager was also very helpful in working something out.. And thanks to a another sales man his first name was Michael I believe if I'm correct he took me out for the test drive in the Q60 he was also very helpful...Thanks and again to George Brunner and all the wonderful help in choosing my new car it's really my dream car...Steven...

jadevito

Apr 14, 2014

Jack Sheridan was extremely personable and I appreciated his help considering I did not have an appointment. I was out within the hour and my car was vacuumed and washed.

johnmets13

Apr 13, 2014

only want to deal with Jack when I go here, others are pushy. I actually didn't deal with him during my last visit and felt like I was over charged.

Homesteadnelson

Apr 6, 2014

It took a bit longer than I expected but overall the experience was good. The whole staff is very friendly and courteous. The quality has not suffered given the volume of cars this particular dealership sells. Keep up the good work

Kramgold

Apr 6, 2014

Ed Bock is always very polite and professional. He answers his voice mail and can be counted upon,when ever I need some help with my carHe is reliable and fair

TEJones

Apr 5, 2014

Always a very pleasant experience from the entire staff, and Jack is always very attentive and thorough.my appt. time is always met and exceeded a pleasure to do business with your service center

Megasuzanne

Apr 5, 2014

George was by far the best man we have dealt with when purchasing a new car. He was always available to answer questions and gave us top service. We totally recommend him.

loria52

Apr 4, 2014

The service department at Pepe Infiniti is top notch! Al and George are the ultimate professionals. I have never been dealer loyal when it came to servicing my vehicle, but I feel so strongly that my car is being serviced the way it should be and at a fair price that I would not consider going anywhere else. There are other dealers/service centers that I could easily go to that are closer to my home and more convenient, but I still choose to go to Pepe in White Plains...enough said!

jplay2014

Apr 3, 2014

Jack Sheridan is a very personable and accommodating service professional. He made sure my questions were answered and the service required for my vehicle would be taken care of. He also made arrangements for me if they needed to keep the car longer than expected. I thought that was very thoughtful because I hadn't considered that scenario. He just took care of it. Overall, Pepe Infiniti is arguably the best service center in White Plains. I have had my car serviced there for the 9 months and they consistently make me feel like a valued customer. I feel the pricing for some of the services should be lower, but I'm willing to pay if they continue to offer that type of customer.

jrabii

Apr 3, 2014

I brought my new car in for the initial Reconnect Service Appt. At the end of the appointment George Brunner took time to explain and answer my questions about many of the features and settings of the car. I really appreciated his help.

schnoops33

Apr 3, 2014

The most impeccably clean, comfortable and welcoming service center I've ever visited. Fast service, competent and helpful service personnell, and complimentary car wash, No wait to get helped, just perfect.

jmandile

Apr 2, 2014

My experience with Pepe Infiniti has always been consistently GREAT. Ed Bock has often been my service consultant. He is friendly, helpful in suggesting what service is needed and which can wait until later. I recommend him and Pepe HIGHLY!

transjck

Apr 1, 2014

Everytime I step into Pepe Infinite I am treated like a Queen. My salesman Steve Goldberg always makes sure I re-enter into a new lease when my program has expired. He handles all the paperwork and financing without me spending time at the dealership. All I have to do is pick a color & sign some papers. EASY PEASY! We have developed a nice relationship as I and my family members have leased many cars through this dealership. Next comes the service department. Again, I feel like I am in a hotel environment and my car is going for a spa treatment. Neat and clean. Snacks readily available. Never too long to wait. Getting a rental for the day is ncie and easy experience. Overall a nice and pleasant experience. That's why I would always recommend Pepe and will continue doing business with them. GOOD JOB!!!Jill Kaufman

pdpmiata

Apr 1, 2014

Pepe Infiniti has been nothing less than amazing to me when it comes down to the overall experience I receive from their work. The entire staff is well trained and extremely professional, but Jack Sheridan stands out the most as he always reaches out a helping hand to me whenever I drop off my car for service, be it regular maintenance or any other problem one might experience with their car.I purchased my car about three years ago now, and each and every single time I return to service, Jack is always there to take care of me and always gives back my car in perfect shape. Oh, I almost forgot to mention, this is one of those rare dealerships that will hand-wash your car per visit, which just makes picking up my serviced car more of an enjoyment than it already is. If only I could get that new car smell againAlthough I highly recommend coming to this dealership for any sales or service, please look for Jack Sheridan in service. You won't find a better professional in any dealership to take care of your vehicle. Always a pleasure coming in, thanks for all of the hard work Jack!

RyansDad

Mar 31, 2014

I've had my Infiniti serviced here for years. Service has always been top notch. Ed Bock is an asset to Pepe. I have never had a bad experience here. All of the staff are courteous and professional. I would definitely recommend their service department.

jdunninf

Mar 31, 2014

Ed is always respectful of my time and provides exceptional service. Thank you. Ed is always respectful of my time and provides exceptional service. Thank you.

Howardbrito

Mar 31, 2014

I bought my vehicle at Pepe Infiniti in late 2007, and have had all my services done at the dealership service department since. Their service has always been top notch, and the customer service superb. The new facilities are magnificent and I feel that they are always looking out for my best interest and safety, with the recommendations that Ed and his team suggest. I will continue to give my business to Pepe Infiniti while I own my vehicle and have recommended and will continue to recommend it to everyone that owns an Infiniti.

davidoddo

Mar 31, 2014

The best thing about my visit was that it was easy in and easy out, hassle free. No wasted time. Impressed with the courteous and professional service by Ed. A real pleasure bringing the car in for service. Thank you.

onetwo34

Mar 31, 2014

Ed Bock is a true gem. I believe that he is the reason we purchased a second Infiniti. I feel confident that my cars are taken care of at Pepi Infiniti.

HKawatei

Mar 31, 2014

I appreciate Ed's personal attentiveness very much and I always can count on him. Service area is always super clean and the waiting rooms are very muchconfortable.

Tlmattia

Mar 27, 2014

I was running a few minutes late so I called to let them know. I was told that this was not a problem and that I would be helped as soon as I arrived. When I arrived, Ed immediately greeted me, checked me in and then showed me the available refreshments as well as the waiting room. My service was completed faster than expected and the car looked beautiful as it had been washed and vacuumed. George brought me out to the car and sat with me while I explained some small technical things I was having trouble with. Within minutes he was able to show me how to access my phone book and turn a DVD on without needing to pull over and apply the emergency break. Resolving these issues will make my driving experiences better and make the car much more user friendly. George was able to answer both questions quickly so I wasn't late getting back home. Overall, the service experience was excellent. Both employees were friendly and knowledgable and the work was completed faster than anticipated. Thank you!

Rtoliver

Mar 23, 2014

My wife had never before considered an Infiniti vehicle. We entered Pepe's, with a "browse only" mentality. George did not pressure us into any vehicle. In fact, he took the time to be meticulous in his explanation of everything Infiniti. He was very knowledgeable and actively listened, to better answer all of our questions.Way to go George!!

juliafishman

Mar 22, 2014

The dealer took time to explain all the features of my new vehicle despite the fact that he was not the one helping me initially. Superior customer service skills!

sptolch

Mar 20, 2014

The sales department was awesome---no rush, no push--just a low key, honest, and friendly discussion of what they could do for us. They got back to us immediately with any questions and were just wonderful to deal with. Once we decided on Infiniti, they took the time and effort to explain all the features of the car--at two separate times and they made me feel so welcome. Buying a car is never easy and most times it is a hassle, but not with Pepe Infiniti and Mike and Ira who I dealt with....they were like family!I would say the same about their service department---although I did not need service, they asked me to come in so they could also explain the car's technology. I would recommend them in an instant.

nsc105

Mar 15, 2014

I had a complex problem with the Q50 Navigation system, and other questions regarding the functionality of the firmware and vehicle. I was fortunate enough to meet George Brunner, who understood my questions perfectly. He went above and beyond- my questions that were not apparent from the manual were answered carefully and patiently. This man is knowledgeable!There was one question that he couldn't completely answer- this was after he sat in the car with me for a half hour, and reviewed every possible fix. I'm confident that he'll know the appropriate "go-to" person, and follow up with me.His expertise, attentiveness, and easy style made the visit comforting and worthwhile. I came in perplexed, and left satisfied!

Ricci21

Mar 15, 2014

After shopping at multiple infiniti dealerships in the tri state area Pepe infiniti was the most accommodating. The salesman George was very knowledgeable of the vehicle and the manager Percy was competitive with pricing. The dealership itself was modern, clean and overall a good experience.

Adnim

Mar 14, 2014

Took my car in at short notice. Gave me a loaner vehicle, and got job done in less than 3 hours.Great price and no surprises

Pcutaia

Mar 4, 2014

Very attentive and helpful. Comfortable area to wait. Very efficient in general! Everyone I came in contact was respectful and gracious. Excellent experience in servicing my car and answering any questions.

mstriktrini

Mar 3, 2014

I have purchased a fair amount of vehicles in my life experience to say that this was the best experience I have had. From the moment I walked through the doors I was treated liked royalty. Charles was most professional and kind as well at very attentive. Brian, was very friendly and what most people would appreciate quick and to the point with all of the forms prepared and accurate. This was the most expensive vehicle I have ever purchased, but I'm fortunate for the deal I received in allowing me to afford it.

car37

Feb 26, 2014

My wife and I were very pleased with the excellent service provided by Pepe Infiniti on our most recent visit, especially by Ed Bock. Over the years, we've owned many cars, but have never had such a high level of confidence and trust as we do here. Most of the time we usually make appointments, but we love having the option of bringing our car in without an appointment when needed. We have recommended Pepe Service to our friends and we will continue to do so! We're very happy Infiniti owners!

Sdunleavy2007

Feb 25, 2014

They have a great staff. They were easy to work with and gave me a great price without having to haggle with them. My paperwork was ready and they got me in and out very quickly.

rbromney

Feb 4, 2014

Omar and Chris make a terrific auto sales and finance team for Pepe Infiniti, rendering excellent customer service in a professional, friendly and efficient manner.

rogcb

Jan 15, 2014

George went out of his way to be helpful when we were considering a new lease. He was very attentive to our requests and was able to have the dealership meet our guidelines for the terms of the lease. The entire process was rapid and efficient in all respects.

rconciatori1

Jan 13, 2014

Service is ALWAYS seamless starting from making the appointment. They finish faster than the time that is quoted and keep constant communication throughout the entire service. My expectations are always met. The atmosphere is exceptional, clean and comfortable in every way.

elmossd6481

Jan 8, 2014

Pepe Infiniti's showroom in White Plains is beautiful! The layout is great and all vehicles are well displayed. My husband and I had a magnificent experience with George Brunner. He was friendly, approachable and not pushy. George was knowledgeable in all models and worked professionally and efficiently. He was very patience with $ number crunching and any questions we had about the vehicles. Chris Frey was also a pleasure to work with in finance and so was James Hickey who was training under George. Overall, we had a great experience and would highly recommend Pepe Infiniti and George to family, friends and coworkers. We are certainly looking forward to staying with Infiniti for many years to come.

hbb1

Jan 3, 2014

This is the second car I have leased from Pepe Infiniti, and I have always been pleased with the service - the manner in which I have been treated, the quality of the workmanship, and the facility. I would like to be able to continue my relationship with this dealership.

KenYamashita

Dec 31, 2013

Very good pricing, a nice and clean show room and George was very friendly. Overall nice experience. We had to wait more than an hour to do the documentations today but probably it was not George's fault but just because people jammed to pick up delivery on the last day of the year. Would have been great if someone else could do back up and take care of us if George was busy. Also it made me a bit nervous that I had to sign some documents that were totally blank.

tdixon33

Dec 31, 2013

Ed and the guys at Pepe are great! They go out of their way to make servicing my Infiniti easy and Ed's word is as good as Gold.

APost

Dec 31, 2013

I would highly recommend Pepe Infiniti. George was a pleasure to work with. He was very courteous, professional and knowledgable. I look forward to working with him again in the future.

JREX1960

Dec 30, 2013

I brought my 2009 iNFINITI G37X in for service while there we discussed new tires for my G37X , David was veryhelpful and explained the service being done and got back to me promptly after letting him know the tires I selected.I have always had good experiences with the PEPE Infiniti service teams , besides David to who helped me this time I've also had the sameexperinces with Ed Bock and Danya.Great Team!!Regards,John Moruzin

bluediamond50

Dec 29, 2013

I have been with Pepe Infiniti since 2008, my experience has been nothing but warm/friendly. All of the staff, from the General Manger, to the entire service department make each and every visit a wonderful one. When ever I have an issue, all I need to do is call/e-mail Ed & he responds immediately with a solution that makes me calmer. Although I did not start out with Ed, I am glad he`s my service guy. His personality for customer service, he is an asset to the company. Thanks PePe Infiniti.

aumbanefo

Dec 29, 2013

Ed Bock has been an excellent professional, going beyond the required support to really individualize my experience. He is easy to work with, responsive (if he says he will get back to you by a certain time, he will) and makes the overall experience painless. I spend very little time at the dealership and his efforts to accommodate my busy schedule and get me on my way are very much appreciated.I should state that I have also had cause to work in the past with Steve Goldberg and Brian Grund. Although this is over three years ago, the experience was also positive. I am considering purchasing a new car in 2014 and Pepe Infiniti will be a first call, primarily because of the reliability and treatment I have received from Ed Bock and only secondly because of the quality of the cars.

coreycush

Dec 28, 2013

I have NEVER taken my car to get service (even an oil change) to any other place than Pepe Infiniti since 2007. The service you receive is 2nd to none and believe it or not they continue to look for better ways to improve on excellence. I have developed a relationship with the Service Advisers who meet and greet you as soon as your car pulls into the service bay. In particular Mr.Ed Bock who has been there since the day I purchased my car has been nothing but OUTSTANDING and goes over and above the limit of trying to provide the best advise, recommendations and service for my vehicle. Traditionally taking your car to mechanic to get serviced you always seem to leave with a bigger bill than what you expected but dealing with Ed I never feel cheated and anything that he recommends is needed or will save me money in the long run. The biggest compliment that I could give is that I am looking to buy a new car next year and because of the excellent service that Ed and Pepe Infiniti provides I can't see going anywhere else. I have recommended a few friends who have purchased cars from this dealership and they too share the same feelings I have. You can't go wrong dealing with Pepe Infiniti and their Service Managers and Advisers.

Junior196

Dec 28, 2013

Mike was helpful, courteous, and very kind. As usual, he made my experience at Pepe Infiniti service wonderful. I would definitely recommend this dealer to anyone.

Rmalter3

Dec 28, 2013

Service experience has always been great with Pepi. I never have a problem scheduling an appointment and arranging for a loaner if necessay. Michael is always a pleasure to deal with- anynwork to be performed is always communicated with me on a timely basis and the car is ready as promissed. With 3 kids this is a major plus!

Cgalbo

Dec 28, 2013

Michael Sabolik is a pleasure to work with. He makes sure you are well taken care of. Michael always greets me by name and always with a smile and offers me some coffee and snacks. He takes the time to make sure I understand what will be done to my car during service. Michael also makes sure to call me as soon as my car is finished and ready to be picked up.Whenever I need to bring my car in for service I know it will be in good hands. Michael is a excellent service representative. He make you feel like your more than just another customer you are a friend.Claudine Galbo

sbtennis

Dec 27, 2013

Ed Bock is a wonderful representative of the quality Pepe Infiniti exhibits. He is always friendly, courteous, helpful and eager to please. He offers various options so you have choices in deciding your repair. He always has a smile on his face, a pleasure every time you are there!

darceelee

Dec 27, 2013

Ed is the only service rep i deal with, for many cars and over 6 years period. He offers undivided personal assistance, is Always accomodating, friendly, honest and prompt. I feel he takes extra steps in making sure my car receives the necessary services without adding unnecesary services. After purchasing 3 infinitis I've thought about switching to another car but haven't because of service.

MMINFINITI

Dec 23, 2013

I have used Pepe Infiniti's service department for over 7 years. They always keep my Infiniti's running like new. Ed Bock personally handles all my service issues for all 7 of my cars. He is great at getting me an appointment and getting the work done in the time promised. He goes above and beyond his duties to assure our families needs are met.

ofmu

Dec 20, 2013

All work was done without question; car was ready when promised. The staff and personnel were great, and appointment was made easily and without question.

jmillerlennon

Dec 18, 2013

My service experience at Pepe Infinity was amazing. Very easy to get into facility & I was greeted at the door by a service person Ed Bock. He made me feel really welcomed & helped me thru the process. He offered me refreshments & invited me to sit in there very comfortable lounge. This is my 2nd Infinity & would highly recommend Pepe Infinity.

Jaywmd1229

Dec 18, 2013

the car is always serviced promptly and ready when promised. The service adviser does a very good job of clearly explaining what work needs to be done and what it will cost. Everybody is very friendly and helpful there.

scos

Dec 18, 2013

This was my second car lease with Rares. As usual, he knew a lot about the car, he took the time to ensure it had the features I wanted and to make sure that I understood the difference between the models. He went out of his way to make it easy for me, and clearly cared more about whether I was a satisfied customer than just whether he moved a car off the lot that day. I test drove a lot of other cars before deciding on teh Q50, and as much as I liked the car, it was also the experience at the dealership that made the decision easy for me. I would expect to be a customer a third time.

LaurieAJohnson

Dec 18, 2013

I know the car will get the best attention and any issues which I need mentioned will be attended to. Ed has always treated me with the utmost respect, and makes certain I am in and out of the dealership quickly.

wwebbman

Dec 18, 2013

George was polite and knowledgeable about his craft.He informed me of structure Dame to the car I Was trading in because of the damage no deal was done but I would highly recommend George B and pepe infinity of white plains

mookie0603

Dec 18, 2013

Great service friendly & accomadating.All promises delivered on a timely basis. LOaner car was available as promised and cleanALways consistnatly great service and great facility

Faithcart

Dec 17, 2013

My salesman, mike Locatelli was knowledeable, friendly, professional, and went out of his way to meet my needs. He went above and beyond his job expectations to make my lease turn in from another car manufacturer less stressful for me. I love the car and the special attention from pepe!

PeterMSchaeffer

Dec 17, 2013

This is the second Infinity M that I purchased from Pepe Infinity. If I didn't the place was first class I wound have purchased a second car there.

chaplme

Dec 17, 2013

My purchase with Jimmy Byrnes was very exceptional. . He was kind and very very very knowledgeable. .When Jimmy was off on the day of my pick up Rares helped me .. They were both great I would recommend jimmy and Rares to anyone who is looking to lease or purchase a new vehicle.. I am a very happy customer.

c123456

Dec 17, 2013

Rares excellent salesman. Service department terrific. Selection of cars at dealership is good. Follow-up with customer is excellent. I once had a service issue in Hershey Pennsylvania on vacation with my family over a hundred miles from the dealership they sent a service rep in person to Hershey to help me!

hbb1

Dec 16, 2013

My Bluetooth connection (with cellphone) did not function after I had brought the car in for serviving last week. George Brunner and technician Lavar worked very hard to facilitate opewrating the device successfully.

juniornut

Dec 16, 2013

I've been a loyal customer of Pepe Infiniti service for 7 years. I'm 100% satisfied with the service that has been performed on my FX, but specifically the attentive, knowledgeable, professional care of the service staff notably Ed Boch. I highly recommend Pepe for all your vehicles needs!

Rangers98

Dec 14, 2013

After calling a number of Infiniti dealerships and dealing with arrogance and sales tactics of rushing you through a deal ....I called Pepe Infiniti. I spoke with a really hard working and patient salesman named George Brunner. George made the process really comfortable and eased my anxiety of dealing with another car salesman. He actually proved me wrong about my stereotype of car salesmen. After doing all my research and figured out what was in my budget, George worked really hard to put the deal together. He was very respectful and easy going which made it a really smooth process . So much so, that my wife will be working with him to lease a new car shortly before we move .

LCICCONE1

Dec 13, 2013

George was very helpful, curtious and professional. He followed through and located the car we wanted and kept it in our budget.I would recommend George and your Dealership. Thanks

rochar

Dec 13, 2013

This Dealership is a Class Act operation.I travel 25 Miles from Ct to meet Ed Bock and Al Nasta and have Pat service my Infiniti.They really make it a pleasant experience.

roypolayes

Dec 12, 2013

It's important to be more than just another face in the crowd when you pay $40,000 or more for a car. Ed Bock makes me feel that I'm important, even when I'm only there for an oil change. He always finds a way to accomodate special requests or urgent needs, and he knows my priorities without even asking. Mike Sabolik takes a similar approach, and I enjoy working with him, as well. I always fell that my car is maintained honestly and that the recommended work is really important.On the sales side, Steve Goldberg is awesome. Whether it's true or not, I feel that he's my "insider" who's looking out for my interestes when I ask him to find me a car and a good deal. He never tries to "BS" me or attempt to get me to buy something that I don't want, or that isn't right for me.These people are why I've bought 5 cars from Pepe.

maryroventini

Dec 12, 2013

Our purchase at pepe was wonderful and our sales reps where very nice and went over everything about our new car.We are going to recommend our family members to purchase there new car there.ThanksMary

remotiz

Dec 9, 2013

Service was courteous and thorough. George personally spent about half an hour going over and answering in-depth questions I had about the Q50 tewchnonogy.This only built upon the very positive sales experience I had with Ira Parker. I have already recommended Pepe Infiniti to a number of my friends and colleagues.

prfdlgl

Dec 9, 2013

Ed is always courteous and excellent to deal with. If I have any questions he answers them thoroughly and promptly. I have been a customer of Pepe for over 10 years and will always use them.

nnoonan

Dec 6, 2013

I have been buying & leasing cars from Pepe Infiniti since 1999. I go out of my way to have the cars serviced at Pepe because I trust them & the job they do. The honesty & integrity of the whole operation is obvious. The service department as a whole are great & working with Ed Bock made it even better. He is attentive to your concerns & very pleasant to work with.

dale_r

Dec 5, 2013

Needed assistance with pairing phone and information about future service on recently leased Q50...both gentlemen provided exactly what I needed.......while I've known Mr. Bock longer, the assistance of both was of high quality...........I didn't expect anything less as my experience with Infiniti has always been positive

jimmynyc

Dec 5, 2013

Ed Bock went out of his way to drop off my car at my house. There was servicing needed such as tire replacements. He gave us a rental and came to our house at 7:30pm to swap the cars when servicing was completed. Now, that's great service.

cjreeves12

Dec 4, 2013

Anytime I go to Infiniti and Ed he is very friendly and takes care of everything. I know I do not have to worry about any problems with my new car. This is my third Infiniti purchased from Pepe and I will keep coming back. CJ Reeves

cshanus

Dec 3, 2013

I have serviced my car with Ed for 2 1/2 years and he has always been very responsive and friendly. For my most recent visit, due to a flat tire, I came in without an appointment. Ed saw to it that I received a loaner car when it became apparent that due to the nature of the problem the repairs would take longer than I could wait. It is comforting knowing that should I need service, I will be treated competently and fairly and in a friendly manner.

Danno11

Dec 2, 2013

I wanted to take the opportunity to discuss my relationship with Pepe Infiniti and Ed Bock. I have purchased/leased 5 or 6 different Infiniti's from Pepe since 2002. While I come back because of all the relationships being great, I truly come from Long Island for service because of Ed! I live a 1/2 mile from Competition Infiniti and will only bring my car in because of Ed because of his integrity, caring and personality. I know that when my car comes in, Ed will make sure everything gets done that needs to be done to keep me safe and happy...not just to upsell a service!He is a wonderful person and exemplary example that Pepe Infiniti can be proud off !He and the team their deserve the ratings I have provided above.

Ppilla

Dec 2, 2013

IRA has my trust and respect. I have and will use IRA for a long time. The process was as easy and convenient as possible which is exactly what I am looking for.

MJB1972

Dec 2, 2013

Turned in my 2010 Infiniti G37x in September. Sat down with Jimmy Byrnes and hammered out a deal in record time. Ended up signing a lease for a 2013 G37x with terms I couldn`t refuse. No fuss,no muss.If you are looking for a deal on an Infiniti these guys will go the extra mile to get you into the vehicle and the deal you want. Most efficient and cleanest service department you`ll ever see-MJB

shep21

Nov 30, 2013

Great experience today! The service department staff at Pepe Infiniti were excellent, Michael Ingram and Chris Serrano were superb, they made my morning a breeze.......My overall experience was wonderful.......

FrancheskaHoward

Nov 30, 2013

Great experience. The sales staff was wonderful. Adilson stayed late so that we could pick up the car a day early. The service department is excellent as well. I usually have a toddler in tow and I have never felt anxious about her getting restless.

osturner2781

Nov 29, 2013

I was impressed with the showroom layout. The staff were extra courteous and helpful. It's more life family than business. If you are shopping for your next vehicle, this is the place to go!

saltorre

Nov 28, 2013

I highly recommend Pepe Infinit. My car has been serviced here since 2007. The dealership has great service representative like Ed Bock who is knowledgeable and always makes my visit the easiest part of my day. They accomodate your transportation needs either with a loaner car which is quite often available or a ride. If I purchase another Infiniti I will use ths dealership becuase of the service department.

Sherman514

Nov 27, 2013

We have two FX35 SUV's purchased from Pepi. We friends and relatives that have purchased cars here. The sales manager is great and theDealer always calls after service to rate our experience. We are planning to purchase our next two cars at Pepi.

jsence

Nov 26, 2013

Ed Bock is a real asset to the Pepe Infiniti team as he is a true professional and very very accomodating. He makes the service experience an easy one and to any customer needing service this is very important. Aside from the sales experience I feel that Service is a key aspect of any dealership and a leader like Ed is the exact type of person that any team needs.

susanfromer

Nov 26, 2013

Jimmy Byrnes was professional efficient and extremely accomadating. He was terrific to work with and got me a great deal. The enire experience was seamless

Mannycorreajr

Nov 25, 2013

The overall experience with Pepe Infiniti is phenomenal. These guys are helpful and always provide me with the service that is expected from a luxury brand. I have already recommended them to friends and family, and they always do a great job for them too.

dj8485

Nov 24, 2013

Adilson was a true professional in every sense. He was honest and answered all my questions. There weren't any pressure tactics and he even brought the car to my house so that i could view it. I highly recommend Alison.

CC914

Nov 23, 2013

My experience with the Infiniti service department was amazing! Ed Bock is a terrific service agent and he is a wonderful person. He is a consummate professional and has the car ready when he says it will be available. I enjoy my experience with him every time I go.

Hfb1227

Nov 23, 2013

Everybody at Pepe Infiniti is helpful with a smile. My questions are always answered to my satisfaction. I feel the staff is knowledgeable and eager to help.

fritzslady

Nov 22, 2013

Working with Ed Bock is always a pleasure. Dropping off the car early is easy and Ed is always pleasant and knowledgeable. A loaner is always ready for me. The service is prompt and I never have any issues with the work done. Pick up is equally efficient and again, Ed is always a pleasure. I would definitely buy another infiniti because of the quality of the car and because of Ed Bock in Service.Thank you.Brenda Steers

bruckethal

Nov 22, 2013

Straight forward, no pressure, best price. This ealership is clean and new. Service is second to none. Jimmy Burnes is a man of his word.

leiterman

Nov 20, 2013

Pepe Infiniti's Service Center, staffed by the likes of Service Manager Ed Bock and his colleague Mike, provides capable, customer-oriented service and great in-the-moment problem solving. As a consequence, the work your car needs is done in a manner that fits your schedule, and you are often accommodated even when you don't have an appointment. Loaners are available or you can sit in a comfortable waiting room with a numerous coffee choices. Fortunately, I have had few problems problems with my car, and only minor problems at that, but Ed Bock and Pepe have always been extremely thoughtful and fair in working out solutions. And they have provided good information on sources of body work (and my insurance company agreed with them, to boot). The combination of no waiting, personalized service, and a car wash at the end is hard to beat.

Amanza

Nov 20, 2013

I have bought 2 infinity from pepe's and service has always be excellent. Jimmy has alway been very help when we are their and very alway gets me the best deal.

mattylou1023

Nov 20, 2013

Quite simply, Jimmy and I hit it off almost immediately. Why? He was at the same time credibly friendly, down to earth, direct, no baloney, a GOOD LISTENER, not pushy but got down to business with the best price very quickly. It was as comfortable a process as I've had buying a car -- great price, a salesperson with integrity and a very nice car. I considered a BMW and Lexus and I have to admit working with Jimmy did influence my decision.

JPSInf

Nov 20, 2013

I called Infiniti and spoke with George. I got a new phone and wanted it connected to the BlueTooth in the car. He was very helpful, very responsive and even called back to make sure everything was ok. Thank you!

kidodie

Nov 20, 2013

A few month ago I was looking to lease a new Infiniti. That would make it my 5th car leased from Pepe if successful. I went in knowing exactly what I wanted. Andy Janash was my sales consultant and he was terrific. First, it was a pressure free experience. At no time did I feel Andy was pushing me one way or another. Second, I got the exact car that I wanted and I got it quickly. Finally, and most importantly was the price. I went in with a price in mind and Andy was able to get it done. My monthly payment on my new G37 was less then then the G37 I was replacing. It was a real pleasure working with Andy and I will be reaching out to him in the next few months to discuss replacing my FX35.

TawofikGhazal

Nov 19, 2013

I dropped my car off on a Saturday afternoon for its 60,000 mile scheduled service. Despite being extremely busy with customers, everyone at the dealership was extremely friendly. I specifically asked for Ed Bock because he has always been extremely professional with me and always took the time to explain everything that was being fixed or serviced on my car. He is extremely professional and I always appreciate and trust his recommendations.

Littlebulldogg

Nov 19, 2013

Mel is a true class act that takes care of his customers. He not only helps in all facets of the car introduction process but after the sale as well. We have purchased two cars from Mel

Adkucker

Nov 19, 2013

Ed is the best! Friendly and explains everything. This is the second Infiniti I've had and I've worked with Ed on both. Looking forward to working with him on number 3.

rikavac

Nov 19, 2013

I have been a ling time custemer and have exchanged 3 vehicles at this dealership and have worked with Percey each time and found our experience to be good.

hos111

Nov 19, 2013

I have experienced excellent, exceptionally friendly and helpful service every time; in large measure, this is why I have repeatedly bought Infinitis (plus they are great cars).

07tarad

Nov 19, 2013

Mel was great. He kept me informed and gave great advised ultimately I wound up with the car of my dreams and a service location I will always bring my car back to. Thanks Mel.

emm51

Nov 19, 2013

The Pepe Infiniti showroom is similar to a high end clothier without the pretentious staff. My wife and I received very friendly, courteous and knowledgeable treatment from everyone we dealt with in the leasing of our Infiniti G37. We were given all of the information and very helpful guidance, with no pressure. in deciding leasing over purchase. The entire experience, right up to Kevin explaining the car's control system, was very pleasant. I actually feel we received a "very good" deal, but that is not one of the above options. I would definite recommend Pepe's.

papp3

Nov 19, 2013

Dealerships are as a rule a place to get a car and get taken. If one does their homework, this group is willing to listen. They seem to want you as a customer more than one time. The service dept. is equally accomodating.

spimsler

Nov 19, 2013

Ed has been my service consultant for at least 10 years. I plan the servicing for my G37 when I know Ed is there because I know everything that needs to be done will get done. He is thorough, honest and knowledgable. And that's just his professionalism; Ed is always friendly and takes the time to make me feel welcome and appreciated. He is a true value both to the dealership in terms of customer relationship and to the customers for making car service not a chore.

MarieA

Nov 19, 2013

I have leased many cars over the years and so far my favorite has been the Infiniti. I am now on my second lease and when this one ends I plan on getting another Infiniti. They are great cars and I recommend them and this dealership to anyone that is looking for a new car. I worked with Andy Janash and he has been very fair and helpful during the whole process. Sometimes when you leave car dealerships you feel cheated and taken advantage of but that was not the case with him. He helped to pick out the perfect car that fit my budget and I never felt pressured like some other places have made me feel.

MikeC04

Nov 19, 2013

The Pepi Infiniti Dealership in White Plains is top notch. First off, it is one of the most state of the art Sales and Service facilities you will find anywhere. They have a 2 tiered show room for both new and pre-owned cars, so you won't have to walk around the lot outside to see the model you are interested in. The sales person Andy Janas that I worked with was very professional and worked with me on a fair price. I ended up leasing a G 37X for myself and a few months later a JX for my wife. Both experiences working with Andy and the rest of the staff were great. I would definitely recommend anyone who is looking for a new car or SUV to go by and check out Pepe in White Plains. I have family members and friends that have also used Pepe Infiniti and they had a similar experience.

Kenny914x

Nov 19, 2013

Excellent Customer Service! Did not feel pressured into buying a car. Honest and professional. Gave me a complete overview of the cars features. Great friendly environment! I highly recommended this particular location!

jose526

Nov 19, 2013

First time ever working with Talles. Honestly, an excellent sales/leasing specialist. Explains everything and helps you understand every step in the process. Worked with me consistently to resolve issues and always came back with positive results. Will be a pleausure to work with when my lease is up.

Billbriar

Nov 18, 2013

I have been a long time customer of Pepe Infiniti. I've worked with Michael Fine for over 15 years. Mel has been my sales rep for over 5 years. You always hear stories about unethical auto sales people. Michael and Mel are the exact opposite type of sales person. Both are straight shooters, honest, ethical and willing to go the extra mile for their customer. As far as service, I've worked with Ed and Michael. Both are extremely knowledgable, fair and very customer service oriented. All in all, a great team.

arleenpcohen

Nov 18, 2013

We have been leasing cars from Pepe Infiniti for over 15 years and working with Ira Parker makes every transition effortless. He cares about his clients and wants them to be satified with the car they drive out of the lot. He never disappoints us!

Maureenmoe

Nov 18, 2013

Kevin Nunez was a great salesman no games or gimmicks. Showed us several cars and put us in a Q50. He and his manager treated us right. Got away from vw.

a1miller

Nov 18, 2013

I was treated very well at Pepe Infiniti. I got into a nicer car than I had initially anticipated and Ira did a great job working the numbers to fit my budget. There was no pressure to spend more that I initially came to him with and the first number we arrived at was already very reasonable with no need to really haggle. The experience at the dealership is very respectful and they love to give you the VIP treatment.

car37

Nov 18, 2013

We've been Pepe Infiniti customers since 2005 when we bought our first Infinti G series car. Best car we've ever owned!! We continued to service our Infiniti at Pepe Infiniti even after our warranty period was over because of their great service. Particularly because of Ed Bock, our service advisor. My wife and I have a lot of confidence in Ed, and he has helped us out many times. Early this year we traded in our '05 for a brand new 2013 Infiniti G37 at Pepe Infiniti. Our sales person at Pepe, Steve Goldberg was recommended by Ed, and that turned out to be one of our best car buying experiences. Pepe Infiniti should be congratulated for having such fine people like Ed Bock and Steve Goldberg representing them!

Jen4582

Nov 18, 2013

I have leased 3 cars with Percy and the team at Pepe Infiniti. Every time I walk in there, Percy knows exactly what I'm looking for. He knows what I want my monthly payments to be and what amenities I prefer in my car. It's always a simple, easy, painless process when working with Percy. The customer service is impeccable!

Jbags99

Nov 18, 2013

In all my years of leasing cars I never had a easier purchase process than this one. The entire staff was excellent. Especially Kevin Nunez.

drfshin

Nov 18, 2013

Service is always an pleasure. Everyone is extremely courteous from the time that you pull your car in to when you pick it up. Michael Sabolik always makes me feel like a VIP, and is very personable. On top of that, the work is always done well.

sandrabonnie

Nov 18, 2013

I was very pleased with the customer service at Pepe Infiniti. George Brunner was very helpful and a pleasure to work with. I was impressed!

KRigby

Nov 17, 2013

Ed Bock is one if the most personable and quality service reps I have ever had the pleasure of dealing with in 37 yrs of car ownership

wrl0926

Nov 14, 2013

Ed Bock and Michael Sabolik are the reason I continue to come back. I have bought 4 Infiniti's my daughter and son in Law have leased 2 more. Both service specialist make sure I"m well taken care of and keep me informed of what is being done and what needs to be done.They are friendly, personable and don't push services that are not needed.I"ve bought all my Infinity's from Michael Fell. He knows how to get ba deal done and the one time I had a problem with the car itself he worked with me from his home to get me Roadside service. He's an asset to your company.One suggestion. Greenwich Infinity has a pick up and drop off service. I know several people who would have bought cars from yoiu but this convenience was enough to make them go elsewhere. You know your business better than I do but I would consider it if it can be done cost effectively.

PETERKENT

Nov 14, 2013

ED BOCK IS A TRUE PROFESSIONAL & A LOVELY PERSON AS WELL!I HIGHLY RECOMMEND HIM & PEPE INFINITY FOR BOTH SERVICE & SALES!!MICHAEL & PERCY ARE THE BEST AT WHAT THEY DO & COMPLIMENT ED'S STERLING QUALITIES AS WELL...

Dmauirello

Nov 14, 2013

I originally brought my car for an oil change and to replace a cable that controls lights in steering wheel . Ed made sure I had a loaner car and that everything was done promptly and correctly. I also stated that the rims had started to bubble. Ed made sure that was also taken care of by getting the wheels refinished for me . He emailed back and forth numerous times with infiniti to get this done. The experience in whole was flawless and painless. I was well informed and have absolutely no complaints.

JM10533

Nov 13, 2013

I worked with George at Pepe Infiniti and can only give him the highest reviews for the service received. My lease on my car was ending, and George was extremely helpful in not only finding a new car that would fit the needs of my very large family, but also in communicating with the dealership from which my old car was leased from. He was patient, informative, and timely in his responses. I highly recommend working with him!

SanaKhan

Nov 11, 2013

We came all the way from Danbury, CT. We had just been car shopping and looking at our options, however once we went to Pepe Infiniti we left with a car deal signed. The service George provided us was great, he made the whole procedure so easy and smooth, hes super friendly and went the extra mile to help us get set up with all of the new services that Infiniti offers for its car owners. We left very happy with our car, and George has been so kind to make sure he available through email and phone to answers any questions and help us get familiar with every thing our car has to offer till the time we get comfortable.

fitzpsfrequency

Nov 8, 2013

I have been looking for a G37x sport edition for about 6 months at the right price. Every time I found one out was the day before our had w deposit on it. I also live in MA so I wasn't looking in NY. Through a weird turn of events and a trip planned, I searched NY for my car. I found it at Pepes. Everything I wanted was in that car and at a reasonable price. We worked out a price and I took the 3 hour trip to Ny and had a great experience purchasing the vehicle. Thanks George and Mike for a great experience. I've only had the car for about 4 hours but absolutely love it. Hopefully I won't have to update this review anytime soon.

sdcristella

Nov 7, 2013

The new Infiniti has many tech features which my old one did not. Since the manual is daunting, I've asked the service department to explain new features to me. Both times they were patient and helpful. George even gave me a link to a website which simulates the In Touch System.For many years, Ed has always been incredibly accommodating. I will continue to use Pepe Infiniti for servicing my new car.

gerry432

Nov 7, 2013

We previously owned the 2008 G35X (also purchased from Pepe Infiniti) which was unfortunately totaled by a hit and run. My husband was contacted by Rares after he went on line looking at the new infiniti's . We decided last minute to stop by the show room late on a Sunday afternoon without an appointment but were met by George Brunner who was very courteous and helpful showing us around the showroom and explaining all the features. Frank then mentioned that he had spoken with Rares but he had not made an appointment with him. He was with another client at the time so George continued to help us and took us out for a test drive of the Q50. We were impressed by his friendly approach and knowledge of the vehicle. We were so happy with the treatment we received that we purchased the vehicle that day. From start to finish both Rares and George work together and were very helpful and made the purchase of our new vehicle a pleasant one. I would also like to mention Chris Frey who handled the financing end of it. High marks all around.

Nazmul123

Nov 7, 2013

Everyone in that dealer ship was very nice.. I had Very good experience. The only thing I had a problem with my qx 60 was my SOS was not working I toke it back to the dealer ship they work on it but it was not fix?? But a special thanks to George brunner who fixed my problem.. Thanks !!! Great job!!!

JTP16

Nov 6, 2013

The Infinit dealership in White Plains, NY is FANTASTIC in every way.We have leased 5 cars from this dealership and have always found it very impressive.The Infiniti cars are very reliable, safe and have lots of cutting edge features. The reason we purchased our vehicles from Infiniti of White Plains is that the customer service is AWESOME!!!! When our cars are in need of service we usually have Ed Bock service our vehicles. He always goes above and beyond in his service to us. I recently had service on my JX35.Ed, as always, greeted me in a warm manner and listened to and addressed my concerns. While I was at the dealership on Tuesday, November 5th, I had a question about the Infiniti Connection. Ed Bock referred me to George Brunner. George was very thorough in explaining how to use the APP and also took the time to demonstrate some of the features with my car.Once again, I had a very good experience at Infiniti of White Plains, NY!!!!!

SashaL

Nov 5, 2013

George and Percy were beyond excellent and professional. My husband and I are extremely pleased and satisfied with the customer service! Couldn't be happier!

Angelina2869

Nov 2, 2013

The service at Pepe Infiniti was exceptional. George was extremely helpful in assisting us and making sure our needs were fulfilled to the best possibility. I very much recommend George Brunner and Pepe Infiniti if you are looking for excellent attention and services for your next purchase.

dcuomo

Oct 29, 2013

I recently had the pleasure of working with George Brunner on an Infiniti lease. He was very courteous and knowledgeable about the vehicle. He followed up on several occasions to be sure I had all the information regarding the features of the vehicle. I would definitely recommend him to colleague who are in the market for an Infiniti.

joeschep

Oct 28, 2013

Very pleased with the service at Pepe Infiniti. I've been dealing with them since 2001 and never had a bad experience. Ed, Jack & Michael have always been courteous. I always recommend this dealership to friends and associates.

Brettcalefate

Oct 27, 2013

Pepe Infiniti is first class. My sales guy George Brunner was accommodating through the whole sales experience. We never felt pressured and all of our needs and concerns were addressed respectfully. If you're in the market for an Infiniti I would strongly recommend contacting George.

marcydarcy

Oct 17, 2013

George Brunner was so helpful in answering all the questions I had about my new Q50. He took the time to explain how to sync my phone/music/Pandora with my car. He sat in the car with me and contacted Infinity Personal Assistant and had them explain all their features.He was very knowledgeable about all the Q50's features and very willing to go through whatever questions I had.He's a great asset to Pepe Infiniti!

ttheodoratos

Oct 14, 2013

I currently own an Infiniti and was looking to purchase an extended warranty. George was very helpful throughout the process and provided detailed information and answered my questions thoroughly. He went through the various plans with me and helped me choose a plan that was right for me.

barrykr

Oct 14, 2013

When the lease on my Infinity was ending in April I considered several vehicles and options. I decided to wait for the new Infinity Q50 to arrive. I was so pleased to work with George Brunner. Even though the car was not available right away George kept me informed and gave me excellent advice throughout the leasing process. When the car was introduced in early summer George invited me to a reception and explained the features of the vehicle. When I was ready to place my order George explained the various packages that were available and we negotiated a great price. When my new Q50 arrived he thoroughly went over the car and its features. Overall, George was great to work with and I would highly recommend him and Pepe Infinity to anyone looking to buy or lease an Infinity!

Cyganowski

Oct 11, 2013

Pepe Infiniti is an outstanding dealership. They deliver excellent client service and are highly responsive to customers. We recommend Pepe Infiniti to anyone in the Tri-State Region who is considering the purchase of a new or previously owned Infiniti.

HiroizNalladaru

Oct 7, 2013

George was my sales person who is great overall guy. This is my first brand new vehicle but not the first time dealing with a car dealership. I usually never buy a new car as I never get the service and overall deal I want. I am not the consumer who shows up at dealership not know what they want but rather do my homework for few months before deciding on the vehicle. George did the best he could but we didn't agree on the price at the beginning but he kept in touch and we did finalize the deal in next few days. There were 5 days between us finalizing the deal and delivery of the vehicle and even though they had not taken any deposit from me they were true to their word on the delivery day and there were no unpleasant surprises.If you are looking to purchase an Infiniti in NY metro area than a visit to PEPE Infiniti is a must. I believe they are Number 1 Infiniti retailer in the US and they did live up to the expectations.

Teresa1234

Oct 4, 2013

Everyone was very nice and very accommodating. I would definitely recommend going to this dealership. The waiting area is comfortable and they even washed my car....they took care of me from start to finish.

buf4139a

Oct 1, 2013

My wife and I recently had a wonderful car shopping experience at PEPE Infiniti. We were from out of town, very pressed for time and desperately wanted to compare a couple of cars comparable to her soon to expire BMW lease. Our work schedules simply don't allow us to shop for vehicles together and needed to seize the opportunity to car shop, even on vacation. Since we were from out of town, we were nervous that the salesperson would quickly dismiss us out of the dealership once we made our intentions known. We couldn't have been further from the truth. Our salesperson George Brunner was very friendly, courteous, and very understanding of what we were hoping to accomplish with our visit that day. He treated us no differently than any other customer. He spent a couple of hours with us carefully explaining all of the vehicle's details and allowed my wife a test drive. My wife's father who lives in nearby Bronxville, had recommended this dealership to us based on a previous experience he had with PEPE. Thank you PEPE and thank you George. Infiniti should be very proud to have such quality dealerships and salespeople. My wife and I will pass along our positive experiences with PEPE, George and Infiniti to all we know.

CHRIS1307

Sep 30, 2013

This is the place for a car and Michael is the man.After about 3 weeks of internet searching and 4 different dealers, we finally found the car that my wife wanted from this dealer.Michael responded promptly about my offer and we started exchange emails. I didn't want to give my phone number (you guys know why) but no problem. Michael and I communicated like we did business before. Within 2 days, we reached to the agreement and I made an appointment for a test drive. On the way to the dealer, I finally called Michael to confirm about our meeting.He was the same guy who I thought he was.After about 1 hour later, my wife became an INFINITI owner as her very first car ever.Smooth and easy. That was my request and Mike made that happen.THANK YOU!!!!! MIKE

Carlita1120

Sep 27, 2013

George is an amazing caring salesman . He was diligent in leading us to our new vehicle. He was understanding of our concern and need. I give him an A+ in his knowledge and understanding of his position & products. I wouldn't hesitate in referring family or friends as I'd be sure they would be in good hand.

Alvaro & Carlita Ferreira

Sep 26, 2013

George is an amazing caring salesman . He was diligent in leading us to our new vehicle. He was understanding of our concern and need. I give him an A+ in his knowledge and understanding of his position & products. I wouldn't hesitate in referring family or friends as I'd be sure they would be in good hand.

Marianusca93

Sep 22, 2013

My husband and I were looking to buy a Infiniti JX and walked into Pepe Infiniti and were introduced to George Brunner. George, was very knowledgable and helped us with our purchase. I would recommend Pepe Infiniti and George Brunner to anyone looking to purchase and Infiniti.

mw7

Sep 20, 2013

My experience with Infiniti and the staff has always been great-from Sales, to Finanace, to Service. I've recommended and talk highly of Pepe Infiniti because of the Quality Customer Service and Vehicles they provide.

jdunninf

Sep 20, 2013

My experience with Pepe Infiniti has always been outstanding, I am now a loyal Infiniti customer. Jeff Zonen has been a tremendous resource and is always professional, friendly, and quick to address my needs. George Brunner took me for my most recent test drive, while Ed Bock was handling my service. They are the most accomodating, informative and customer orientated folks I come across in my business. It is often difficult to find these qualities in todays on-line world, where service seems to be an after thought. I am so impressed with everyone, from the gentleman who opens my door and doesn't judge the amount of paperwork and kids soccer debris I need to organize before they take over my car. To the service guys who pay attention to detail to bring my car back to life after the exhastive existence I put it through, to them recognizing I have a tight schedule and need to get me out the door in a hurry, but only after I have all that needs to be addressed taken care of. Outstanding job! I cannot thank Jeff, Ed and now George enough!

joeminister

Sep 19, 2013

i will first start by writing that i didnt expect to be driving a brand new Q50 S hybrid i came to infiniti to service my 2004 G35 coupe while it was being serviced i decided to go up to show room and there i ran into goerge brunner he stopped me in my tracks and in less than a few minutes he knew why i was there and in no time he handed me his bussiness card and a flier in my hand that stated that he can give me a free equity review on my G He asked me if i would like for him to check i agree the next day he had the quote and that same day i came in but i was'nt sure of what i wanted so goerge was patient withme we looked at Q60 ipl a M37 an even took a drive TEST on M37 i loved it but i wsn't done yet i wanted to see the color i wanted in person so goerge took me to lot and i saw the color but on the way back i saw it the Q50 S and i fell in love i told him thats the one i gave him the color the package and my budget and goerge met all of them i can say im satified and happy to had run into goerge i was just looking but i guess goerge knew i was buying and for that i m a happy owner of infiniti

wchuongvan

Sep 19, 2013

To whom it may concern,My name is William Chuongvan I was looking to purchase a new Infiniti G37 Convertible. I worked with George Brunner at the Pepe Infiniti dealership. He is a top notch saleman and gave me a wonderful experiance purchasing a new car. I would highly recommend George Brunner and Pepe's dealership as a whole in the event you need to purchase a new car.Best,William Chuongvan

nicoledcny

Sep 18, 2013

George was extremely helpful in stressful circumstances. We were moving to the suburbs from the city, and we needed a car -- and fast. George enabled us to make the decision of what car to get and where as efficiently as possible. He repeatedly went out of his way to help us, including working on his days off. Despite what could have been very tense price negotiations, he made the deal happen. And I love our new car! George also spent a lot of time with me after the contracts were signed, making sure that I knew all of the different buttons and options on the car.

ssantia03

Sep 16, 2013

To whom it may concern,Pepe Infiniti dealers have been given a rating of 5's across the score bored, for there accoplishment in customer service, friendliness, and overall experience. This is my seconed lease with this dealer. Every concern, question, and or comment I had in both occasions of leasing, and servicing the vehicle, were always met with a smile, a clear response to my questions, and a warm feeling of understanding from thier part. I would like to personally acknolwedge Ed Bock and George Brunner, for these two gentlemen, were very patient and calm towards my eagerness to get my way and have it done efficiently and immediately. I do accept that as a customer we may sometimes be a bit on the tough side with dealers and the company itself since we want the very best and we want it our way, at all times. These two gentlemen are the reasons I will be restarting a new 2013, 24 month lease. They get the jobs done. I am pleased and excited to continue my drivivng experience with Infiniti.Thank you Kindly,Ms. Sharren Santiago and John Turco

Edbracco

Sep 8, 2013

I worked with George Brunner when purchasing a new vehicle with trade in. After a test drive several weeks ago and a few followup calls and emails from George decided to try to purchase over abor day week end.He was up front about all,extremely knowledgeable about both the car and the dealership and the entire experience was a pleasure. This is an extremely well run dealership and would totally recommend that if you are interested in an infiniti vehicle to go here first. Ask for George!

wickedny

Sep 2, 2013

Misael, Steve and Brian were friendly and knowledgable. They made the purchasing process easy. I would not hesitate to recommend anyone to them. Top notch!

fw123

Aug 31, 2013

My first contact with the dealership was with Christine Vaughn who handled my online inquiry. She was by far the most responsive, informed and helpful of any dealership with whom I communicated, Infiniti and non Infiniti dealers. As a busy professional who didn't have time to come into the dealership, this greatly facilitated my purchasing decision.When I came in for a test drive, I dealt with George who is very sincere, friendly and helpful. The showroom is super clean(including the rest rooms) and the staff are very welcoming. The manager came over and introduced himself. George went out of his way to accommodate my busy schedule and always returned my calls promptly. He was very helpful in conducting the sale from A-Z, including dealing with my insurance. On the day I picked up the car, George spent time showing me the functionality of my new G37x. He also showed me around the service department before I left and that too is immaculate!

Johnnyduse

Aug 26, 2013

The staff was very helpful and informative. They made the entire leasing process very smooth and enjoyable. They were very professional and knowledgeable of their products. I highly recommend Pepe Infiniti.

flyfishing03

Aug 26, 2013

George was very helpful during our visit to the dealership. It was a busy Sat afternoon but we never felt rushed. George answered ever question we had and my wife and I both felt he went above and beyond. We are very happy with our new infiniti vehicle. We look forward to working with George now and into th efuture.

glafond

Aug 16, 2013

First off, would I recommend this dealership? - Not just NO, but xxxx NO!We first leased an Infiniti G37X from Jim Knudsen, 3 years ago and had a very good experience. The dealer bent over backward for our business.During the time we had the car, I brought it to the dealership a couple of times for service. Every time, it was a bad experience from being blocked into their lot and having to wait 30 minutes for them to move cars around so I could get out, to damage being done to the car while they had it in their possession.I decided to have Greenwich Infiniti service the car because of the ongoing bad service at Pepe. Greenwich Infiniti service department was amazing, they were very helpful and bent over backward to make sure we were satisfied with every interaction we had with them.Fast forward to about a month ago. At the time of our lease termination, we decided we did not want to travel further to Greenwich Infiniti (over an hour drive to the dealership from my home) with Pepe being closer and a good first time buying experience, we decided to return to Pepe to get another car. Jim did not remember us from 3 years ago but was helpful once again. As we started negotiations to get to a price that worked for us both, Jim introduced us to to his Sales Manager, Percy Raul Montes. Percy was incredibly rude and treated my wife an I very poorly. In a matter of 3 minutes of conversation it was clear that he had no interest in doing business with us or getting us into a new car. So, after being incredibly offended at how we were treated, we headed headed for the door and will never return to the dealership again. We then returned our Infiniti to the local Nissan Dealer to avoid having to go back to Pepe again.As a Vice President of Sales, I would never tolerate my salespeople to treating a customer, let alone a returning customer. The way that Percy treated us was completely inexcusable and shouldn't be selling cars at a used car dealership, let alone managing a luxury car dealership's sales team.

tjorden

Aug 11, 2013

I was looking for a specific model of Acura and while I found some much closer to home the price and customer service at Pepe Infiniti was worth the 2 hour drive. Mike Telep was extremely helpful. I hoped to do the deal in one trip but didn't want to commit to the purchase until the test drive. Mike and I worked out all of the numbers over email and he took care of everything necessary in case I wanted to complete the purchase in one visit. The car was in perfect condition and I was completely satisfied. The out-the-door price was in line with our email negotiation and there were no surprises (except that he found another small discount for me so the final price was a bit lower than discussed). I would definitely look to Mike and this dealership for our next car purchase.

Sv583

Jul 31, 2013

I go to the Pepe Infiniti on a regular basis to service my car. The people here are great - very friendly and professional. They work with you, and they are here for you, not other way around. It takes me about ten minutes to leave my car, get a loaner vehicle and leave the dealership. Highly recommended! A+

FloraBelle

Jul 26, 2013

Simply perfection. It is a total pleasure getting service from Pepe Infiniti. The staff are exemplary. The service is excellent The amenities are outstanding. I have never been disappointed in any way on and have leased twice and counting. I can't imagine getting a car from any other dealer.

weidake

Jul 26, 2013

This purchase experience was very pleasant. Mike is a very nice guy with great work ethic. He returns my calls or text anytime on any given day despite our 2 hours time differences. The transaction was as smooth as it can be. I thoroughly enjoyed every minute of the entire purchase process. Thanks and will come back for more!

FYKelly2

Jul 23, 2013

Our experience with Pepe Infiniti was exceptional. Our direct sales person-Johnny Rosalino was very knowledgable of the car and offered customer service that was second to none.

cathyshino

Jul 21, 2013

While arriving to the White Plains dealership pretty much frantic, the second I pulled up, I was treated with kindness and with priority. Our SUV is pretty much new, yet while I was driving all alone up 95N, I began to panic when my car for no reason would not accelerate and automatically slowed me down. Our SOS didn't work either as apparently our service consultant at the Manhattan dealership where we purchased the car, apparently didn't think it was important enough to set that up for us. Upon arrival, Jack Sheridan from White Plains took me in quickly, calmed me down and was very kind while ensuring I was out of there with a loaner within what felt like minutes. Every one on staff was kind, helping me move my belongings from my car to the loaner and even helped me with the GPS and a zillion other things. And did I mention that we did not even buy our car from this location. PS after the above and beyond service and follow up phone call I got from Jack to advise me of the status of our car and the extra details he took care of beyond what I specifically came in for, I would go out of my way to not only recommend this dealer ship to someone else but to NOT buy from Manhattan Infinity ever again (I choose to expend my energy to write this review for the positive and not bother with why my husband and I will not buy from Manhattan again). Thank you Jack and everyone who was so kind to me that day and helped make what seemed like a horrible day not so bad.

kirakirasexy

Jul 18, 2013

Karim Belhadj was great!!a good sale person He went above and beyond. Made my experience with pepes infiniti very enjoyable now I have my dream truck F37 I love truck thank to karim if you are looking to get are car I recommed to go and see him he very very good

agclyde

Jul 13, 2013

Karim is the best. He works great with all of the staff as well as obviously the customers. A pleasure to do business with. Highly recommend seeing him if you are in the market to great a great car at a great rate.

eric1978

Jul 10, 2013

Michael Sabolik expedited my service despite an equipment malfunction in the shop...George Brunner was very patient and focused in explaining how to synch my iphone with the SUV electronic systems. I was very pleased with every aspect of my visit.Eric Eilen

BarbaraW.

Jul 8, 2013

I have had only the very best experience in leasing and servicing my 2013 G35. I just brought this car in for an oil change and overall check-up and the 2 gentleman , Jack Sherman and George Brunner, who worked with me were extremely professional and accommodating. In addition to making sure that the car was in in perfect condition, they took care of installing my bluetooth and dealing with Sirius radio for me. I received a loaner car for the hours that they worked on the car which allowed me to take care of chores during the service time. Pepe Infiniti is the best dealer I have ever dealt with, and I would never think of going anywhere else.

Debdonahoe

Jul 3, 2013

It was pleasure working with Karim Belhadj. This is my 4 th Infiniti & I came in with an idea of what I wanted to pay for a lease and together we worked out. We compromised. He is very knowledgable and he explained the process and answered any questions that I had. The best part was that he explained how to use voice navigation, which I never knew how to do. Thank you Pepe and Karim

MatthewMurray

Jul 3, 2013

This is the second or third time dealing with Jack Sheridan and Gearge Brunner and they always give me exceptional service. They are honest about the accual service I need done at the the right mileage. Pepe has two great down to earth employees in this department.

alynnek

Jul 2, 2013

This is the third car we've leased from this dealership. Rares Constantin is the consummate professional - very respectful, listened to us, tried to figure out how best to serve us. He was very personable and personal in his dealings with us. It speaks volumes that we keep coming back to Infiniti and to him.

elderron

Jun 26, 2013

Thank You Karim!! You made our whole new lease experince that much easier!! we appreciate your time and patience with all the emails and phone calls over the last week. Even your reponse after hours to ensure our comfort to close the deal. Your customer service and quality of salesmenship is an asset to the Pepe dealership and we are sure they appreciate your workmanship. The pricing was beyond fair and we look forward to leasing or purchasing our next vehicle at Pepe Infiniti. BestRon&Carol

dbt628

Jun 26, 2013

This was my most pleasant experience obtaining a new car. Karim, my sales consultant was very knowledgeable, responded to all my concerns, and very was very sincere and direct. He went out of his way to accommodate my hectic schedule and expeditiously facilitated the return of my prior vehicle and my taking possession of my new one. The showroom is impeccable and the staff are very welcoming.

georgescesar

Jun 13, 2013

Danya was excellent with my service visit and providing a loaner car on two different service visits. The service was the best ive seen and experienced in a long time. Danya made me feel at ease and even made periodic information update on the progress of my service and didn't go to lunch until my car was finishedwow , that made me feel great about going to pepe to get my truck serviced and I am definitely considering buying my next car at pepe.Danya is a keeper!! _ Al Nasta was a big help he priced matched another dealers special and he also gave me and my father a good health tip from his own experience.George Brunner gave me great info and knowledge on the new infiniti concierge service that helped me purchase a flowers on mothers day, and last but not least the detail staff excellent work and courteous and professional I thought they been detailing cars for years very thorough and felt at ease tat the job would be great!

mb1219

May 28, 2013

Karim Belhadj was great!! He went above and beyond and made the whole experience smooth and easy.Everyone at the dealership we dealt with was very professional and courteous.

deni914

May 24, 2013

Pepe is there to help if a problem should happen with your vehicle and they were there for me. When ever I think of the name Pepe, I think of family. Pepe is there for you from the POS (point of sale), and to any and all questions that you may have Pepe works by your side so you are knowledgeable and secure with your vehicle. Pepe is not only wonderful Dealership, they are a welcomed extended part of your family. With Pepe's enthusiasm, knowledgeability and their understanding to know how to address your driving needs keeps you at ease. Pepe gives their clients the security in knowing that you have an ultimate driving experience. The bottom line is, Pepe is always there for you and is extremely reliable.

angie67

May 19, 2013

Sold! My entire experience with Pepe Infiniti has been outstanding.My salesman, George Brunner was exceptional; he was knowledgeable, patient and very accommodating. He made the transaction of leasing my new G37XS smooth and effortless. He worked diligently on getting me the absolute best deal and handled all the details of; phone calls, paperwork, insurance cards, transferring plates and all DMV matters in an impressively professional manner. He took me through a guided tour of the gorgeous state of the art facility, complete with comedic banter. I felt comfortable and at ease with George, but more importantly, I trusted him -a feeling that has always eluded me whenever purchasing a new vehicle. I even trusted him enough when he gently mentioned possibly not leasing a second white G37 ... I listened to his advice and found he was absolutely right ! I love my new 'black' G37XS !George and the entire staff of Pepe Infiniti went above and beyond to put me in the car of my dreams and I am now a life time customer !Andrea Lima

sean18

May 13, 2013

If your system would allow me, I would give George Burnner 10's across the board. From when I first got in touch with him two weeks ago until me just getting my plates in the mail today he was a class act, No problem to big or to small, just great servie from start to finish. Just from this one experiance you guys now have a client for life..... Oh and he got me the best deal i saw out there..SEAN F

Klk815

May 13, 2013

During my visit to Pepe for a minor service in April, I was delighted to have come across the path of George Brunner. This is the first time in my 40yrs as a car owner have I felt at ease with a car salesperson. George was warm and professional when he introduced himself to me that I felt completely comfortable to ask him questions about a new car. He demonstrated knowledge of my preference model, EX and assured me that he would do the utmost to get me in the car of my dreams. Most important, he listened to my budget concerns and did not try to sell me a car above my means. Unfortunately I am not prepared to finance a car right now but when I am ready I will definitely contact George. I commend Pepe on hiring a person of his statue.He is an asset to your company.

Ka1022

May 12, 2013

I decided to stop by Pepe Infiniti to get some parts needed for my G35x. While entering the beautiful showroom I was greeted be George who was very helpful from start to finish. He helped me to navigate around to various departments, gave me some insight to the NEW Q50, and my favorite Pepe Infiniti Personal Assistant. Overall I was very happy with my experience and will definitely recommend all my friends to buy PEPE

mgalligan

May 9, 2013

As soon as entered George came up to me and asked who I was and if he could assist me. That would be a first. This is the third time back for a repair and by far the most pleasant of experiences. He took the time to go over the new vehicles coming in for 2013 and 2014 and explained information I did not know about. As this is currently my third QX56 I thought I knew all I needed to know. In fact I have two Infinitis and my leases are due to expire around the end of the year. Service like this has me looking forward to coming back when the leases are up.

joegstn7

May 9, 2013

I was in to have the oil changed on my Infiniti and met George Brunner who helped me sign up for the Infiniti personal assistant. He was extremely knowledgeable and courteous. I would recommend Pepe Infiniti to anyone.Sincerely,Joseph Gaston

andygruber

May 1, 2013

George Brunner was outstanding in his service and demeanor. I had a personal assistant account that had expired because I had not used it. He explained the benefits and took considerable time to make sure it was activated. Very refreshing to meet someone that is really service oriented...He represents Pepe Infiniti in the most positive way!

lisaj225

May 1, 2013

I brought my car into Pepe for regular service and to help download my contact from my phone Jack Sheridan checked me in fast and with no problems and had my loaner car waiting. When I picked up the car George Brunner was very helpful in downloading my contacts from my phone. I was having a lot of issues doing it and he finally was the one that was able to help me. His patience and professionalism was something Pepe Infinity should be happy with.

Kudrnac

Apr 29, 2013

George Brunner was very professional and answered all the questions that I had re the navigation system and bluetooth paring w/ my iPhone. It was a very pleasant experience. Jan Kudrnac

Dtsassociate

Apr 24, 2013

I was having a problem with the Bluetooth connection. Not only did they fix it but in a way was comfortable and demeaning. I learn more about this car from the dealer then any car I ever leased. George Brunner is top notch.

Kevonne

Apr 23, 2013

I would highly recommend Karim because he made my experience at Infiniti very enjoyable and was able to get me into my dream car, the Infiniti G37 Coupe. I went into Infiniti to seek out my options on getting the Infinit G37 coupe. Never thought it would be possible at this moment, but Karim made that very possible. He seeked out all options! First, he didn't talk numbers with me. Instead, we took a test drive to see if I even liked the car. After the test drive, we then talked numbers. He tried all avenues to get to my dream monthly payments and I'm happy to say, I'm happy I was able to do business there at Pepe Infiniti. Thanks Karim for making this lease experience an enjoyable one! Never did I ever think I would be able to go into a dealership and come out of the dealership with my dream car! I highly recommend Karim!

ginam528

Apr 12, 2013

It was an overall great experience! Everyone was so friendly and easy to work with. We would highly recommend purchasing a car from Pepe Infiniti.

murban

Apr 12, 2013

I am very pleased with experience with Pep Infiniti. Mainly because of my salesman, Karim Belhadj. He was extremely pleasant, polite, accommodating and informative. He was a "true" salesman in convincing me that this was the car for me, as I was swaying between the infiniti and two "other" vehicles. I am enjoying my new car and all its features, that were explained to me by Karim at the delivery. Thank you, Karim!!

stephenliston

Apr 10, 2013

I initially went to Pepe Infiniti to test drive a 2013 G37x Coupe, a car I had been considering for several months prior to my visit. Pepe's website had a lease offer that was a phenomenal price for the car, so I emailed their general contact and set up an appointment.Upon my arrival, I met with Karim, and we started discussing the car, and just general conversation about the lease and the dealership itself. We looked at the car in the showroom, took a tour of the facilities and then went for a test drive. The test drive was very thorough, and was long enough for me to truly get a feel for the vehicle, without being pressured or cut too short to get a consensus. After returning to the dealership, Karim and I sat down and discussed my options. It was at this time when I found out I could get the exact car I wanted (G37x Coupe, sport package in Graphite Metallic, higher mileage lease) for well within my budget.After another week during which I sold my old car, I contacted Karim and arranged to pick up the car that Friday (3/22/13). This time I went back with my father, and the entire paperwork process was quick and simple, and the Finance Manager Brian was also extremely friendly and made the process effortless. Since then I have come to love my new car, and all contact with the dealership has been quick, thorough and convenient. I would definitely recommend Pepe Infiniti, and hope to do business with them again in the future.

Mm92589

Apr 8, 2013

Great experience with Talles and Chris. I would recommend this dealership and Talles again and I would also come back and purchase another infiniti again.

jgilbert1

Apr 7, 2013

I saw a car on the internet I wanted for my wife. I'm sad to say she has stage 4 lung cancer. I knew trading in her old car and getting her a new one, would make her happy. I called Pepe Infiniti in White Plains N.Y. to inquire about the car she wanted, and I have to say from the first moment speaking to the receptionist (can't remember her name) I was impressed. I told her the situation with my wife and that I didn't have a lot of time outside of Chemotherapy and other medical procedures, so I needed to be able to drive in my trade in and drive home her new car.Andy Janash called me right back and was already informed of my situation. Andy jumped on getting me the best price for my trade in and Charris' new infiniti, and not only did we have a deal, but I could pick up her car in the morning! Meeting Andy was like visiting a close friend. My wife and I were treated with the utmost kindness and our transactions were seemless. Michael Fell and even that sweet receptionist, came in to Andys office to say high and give us words of encouragement. They are special people. Brian Grund finalized the transaction in minutes and also was as nice as could be.You can pay people to do their jobs, but you can't pay them to care. Thanks Pepe Infiniti, Charri and Jeff Gilbert

shahidharoon

Apr 4, 2013

I leased a new 2013 G37 AWD from Pepe Infiniti about 1 month ago. George had just started working at the dealership. He did an excellent job. It was a very friendly environment and I was able to get easily the best deal on the G37. I had looked around at other Infiniti dealerships, but none were able to come close to the price I paid at Pepe Infiniti. Since my lease, George has been easy to contact with any questions. He has also called to see how I am enjoying the car. Excellent personal service at this dealership. I would definitely recommend this dealership to anyone looking for an Infiniti.

ebryant596

Mar 28, 2013

After getting quotes from just about every Infiniti dealer and car broker within 75 miles of my home, I found Pepe through carwoo.com, and was promptly contacted by Christine Vaughn. From a car purchasing perspective, this was the best, easiest, and most painless car transaction EVER! Christine quoted me the least expensive price of anyone around, no bait and switch, and even arranged for the car to be delivered to my home (55 miles away). Jimmy Byrnes arrived on-time, was extremely helpful and courteous to me and my wife, and spent a good amount time with me explaining the features of my G37x. The entire process, from the time I first spoke to Christine to the time Jimmy left my home took maybe 1 hour! Well done!

susannekantor

Mar 28, 2013

Terrific experience from the start: the website was easy to use and informative regarding pre-owned inventory. The "Chat" function on the website was great and very helpful. Sales (Steve) and finance (Brian) were kind, considerate, helpful,informative, and went above and beyond to make this purchase (a gift for my son) such a great experience. Thanks so much!

pasib

Mar 28, 2013

Our experience with Infiniti was outstanding. Our salesman, Charles Kahim, was not pushy but friendly and honed in on what suited our needs and helped us find a car they both my husband and I can enjoy.

Griff126

Mar 20, 2013

We have leased cars from Pepe Infiniti before and have found them to offer great service and great value. Last week, we met Gary Armston, a new sales associate, and he was outstanding. We were originally only going to lease a G37X to replace a similar car coming off lease but, we ended up leasing both a G37X and a JX! The pricing terms were fantastic.When we picked up the two cars, it was a great experience. The paperwork took under 15 minutes and Gary explained the new features on the JX.Anyone thinking of buying or leasing an Infiniti or a competitor car in Fairfield or Westcheste County should stop at Pepe Infiniti and ask for Gary.

Havoc14

Mar 19, 2013

Gives Dealerships a Good NameI was in the market to lease a G37x sedan. I have been calling/emailing places to see if they would be able to meet my price point. I had a few dealerships agree, but at contract signing they would add on ridiculous fees. With Pepe Infiniti, the complete opposite was true. I was pleasantly surprised by how pleasant they were able to make the car buying experience. I spoke on the phone with Jesse Vought, who quoted me a great price. I came into the dealership and met Jesse and George Brunner. They already had my file ready and the price was EXACTLY as quoted. The rest of the process was handled by George. He was such a pleasure to work with, polite and professional, doing anything he could to make sure we were comfortable. The deal was signed and was able to drive off the dealership the next day. George went over key features of the car, showed us how to use all of the high-end equipment with the car, etc. His patience shined through. He also stated if there were any issues or questions with the vehicle, to just give him a call and he would take care of it. Pepe offers free 1,000 mile follow-up to top off fluids and touch base to make sure there are no questions. The excellent customer service of this dealership is evident by the service I received and through employees like George. Highly recommended and easy to see why they are the #1 Infiniti dealer in the country

kurtzoe

Mar 6, 2013

This is the third consecutive car I have purchased from Steve Goldberg. My first G I shopped prices within 75 miles, Steve delivered the best deal. The second vehicle I shopped a couple of prices just as a "sanity" check, Steve delivered the best deal. This time I just went with Steve. He'll do anything to make this easy. Everything was via email. He even drove my new car to my home and brought the return back to the dealer. WHen I want a new car I'm not looking for a big priduction. I just want my questions answered in a timely and accurate manner and the best deal. I wish I could buy everything in my life from Steve.

papp3

Mar 1, 2013

After many years of buying or leasing cars, I have found that the process is a bit nerve racking. This dealership with the initial contact,ie the manager came over to introduce himself and the salesperson ,Andy, introduced himself very shortly afterward. He listened , informed and suggested.. I had not done any research prior to this first meeting...subsequent meetings were just as low key.... I felt comfortable with the final deal and I now own a new infiniti G37

dave711

Feb 26, 2013

I had been searching for a particular car and found it at Pepe infiniti. First through the website i contacted Mike Telep. From there on we spoke many times. i went up to see the car. Every part of the sales experience was GREAT. He is a true professional. I then met with Brian Grund the business manager who was also a pleasure to deal with. The financing went perfectly, i actually purchased a waranty after my discussion with Brian. It was the best thing i could have done. I will be back to purchase a new Infiniti truck for my wife in 14 months when my current lease expires. Everybody there was wonderful! I believe this to be a long lasting relationship with many cars in the future!!!

davidcathy1

Feb 25, 2013

Excellent price & excellent service. Percy Montes is a pleasure to deal with. I would highly recommend them to a friend. They are professionals in the truest sense.

Jmetzger128

Feb 14, 2013

Mike made my car buying experience very enjoyable. He was extremely knowledgable and made sure my needs were met. I will definitely recommend Mike to anyone I know who is considering a new car.

Spiazza

Feb 12, 2013

Extremely happy with this dealership and would definitely do business with the, again. I worked with Percy and he was great! I leased a brand new infiniti g37x sedan and i couldnt be happier! This dealership was extremely helpful and amazing!

SoleSole

Feb 9, 2013

The customer service I received at Pepe Infiniti allowed me to feel well attended - including Michael the Manager who made sure I was comfortable with my options. When I sat with Mr. Brian Grund I experienced superb professionalism and consideration. I was provided time to explain my current challenges and describe which elements would help me resolve my vehicle needs. Brian listened closely and then constructed a plan that addressed all my concerns. He earnestly worked hard for the several hours I was in his office to put together a package which addressed all of my points. The whole experience has erased all of my vehicle challenges and has made life much easier. I love the new vehicle and enjoy driving it very much! Thank you to Brian and the whole team for their thoughtful attentiveness.

icornejo

Jan 22, 2013

I would definitely recommend Pepe Infiniti because they are very professional and customer friendly. They went out of their way to make me happy and they made my car leasing experience hassle free.

CMurray10566

Jan 21, 2013

From the moment we stepped we were impressed with the customer service. We did our test drive late and Mike and Bill stayed late as we had the very difficult decision of the white or black truck. They never made us feel like we were holding them up. They were very patient and kind. Once we decided everything went smooth even though Mike was communicating with my husband he kept me updated as to what was discussed. The day we came to pick up the truck it was a breeze Brian had all our paperwork together and it was just a "sign here....and here" because everything was explained before we got there. Overall I highly recommend this dealership and especially Mike. My husband will be back for his car

SB9410

Jan 4, 2013

I had the easiest and most pleasant experience at Pepe Infiniti. I went in on a whim after receiving a phone call about a new lease promotion. I got paired up with salesman Karim Belhadj who was the perfect match for me. He was so pleasant and easy to work with, understood my needs and helped figure out the BEST possible options for me in my new lease. Needless to say, I left with a new car and plan to purchase more from Karim in the future. Also, Jeff the sales manager was extremely professional and came and introduced himself to my husband and I. He did whatever it took to please us and keep us as a customer of Pepe. I will and have already referred friends to Pepe Infiniti.

amatofr

Jan 4, 2013

Pleasure doing business with Pepe Infiniti. I have leased/purchased 3 cars from this dealership as well as use their service dept. I will continue to go there and recommend them to friends and family.

Alieto

Jan 4, 2013

It was such a pleasure to work with Karim, he worked with us and was such a friendly salesman! I would recommend him 10 out of 10 to anyone looking to buy a new Infiniti or renewing a lease.

Very Happy QX56 Customer

Dec 8, 2012

After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on the exact color and options we wanted, which proved relatively difficult to locate. The good thing was, we found the exact vehicle we were looking for at PEPE Infiniti, the bad thing was, we are about 1,200 miles from PEPE. I had never purchased a vehicle without seeing it in person, and this was a little farther than I was willing to drive. After reviewing every one of their feedback, it was evident that many people were very happy with their PEPE experience. I called PEPE, explained my situation, and asked some very specific questions regarding the vehicle. I was very happy with the people I talked to and the attention I got. Needless to say, I ended up purchasing the vehicle and had it shipped, without ever personally seeing it. Throughout the purchase process I encountered several miscellaneous questions, which were always addressed in a timely manner. Once the vehicle was delivered, I was extremely pleased! The vehicle was absolutely immaculate, drove like new, and was exactly as described by PEPE's staff. Throughout this process, I worked primarily with Steve and Bella, which I was very happy with. However, everyone I worked with at PEPE was very helpful. Bottom line - I got the exact vehicle I was looking for, at a very competitive price, and I am extremely happy with my PEPE experience. I would definitely recommend PEPE!

bbhny

Nov 28, 2012

Both persons made this new car lease hassle free and a highly pleasant experience. My previous car was a total loss as a result of superstorm Sandy. Christine basically got me into a new vehicle in less than 24 hours after my insurance company wrote my car off as a total lossFrom the initial contact through the final signature on the paperwork was seamless and stress free. I would encourage any and all Infiniti buyers and lessees to use Pepe Infiniti in White Plains, NY. They even delivered my car here in Long Island!!

ACCORD

Nov 28, 2012

I Recently purchased a car from PEPE INFINITI.Salesman Mike Telep was very helpful, and a pleasure to work with! Mike along with all the staff make you feel at home, and make the car shopping experience very easy. I highly recommend PePe Infiniti , and Mike Telep to all my friends! Mike B

Karl S

Nov 19, 2012

I was interested in a pre-owned low mileage SUV. I was introduced to PEPE Infiniti through a neighbor. At PEPE Infiniti, Mike T showed me exactly what I wanted and we took a test drive, where he explained all the attributes of the SUV. He did an excellent job of winning me over and I decided to purchase the vehicle. Mike and his manager, Bill, gave me an awsome price. They made the transaction easy and uncomplicated, using a trade-in to offset the price. Mike also took care of all of the paperwork for me in transferring my current registration and insurance to the new car. Everyone that I interacted with at PEPE went out of their way to make me and my wife comfortable, expedite the sale and get the SUV ready for me within a couple of days. I will definitely send friends and family to this dealership for their honest, knowledgable and professional manner in which they processed the transaction. After I picked up the SUV during the following week, Mike called and wanted to make sure that I was happy with everything. This follow-up was greatly appreciated and showed the care and support this dealership provides to their customers and speaks highly of their attitude to customer care even after the sale........FANTASTIC!!!!

Theodore

Nov 14, 2012

As a very senior citizen and long-term car fanatic , this is the best car-buying experience I've ever had. The sales rep, Steve Goldberg, was extremely helpful, knowledgeable, and simply very pleasant. We actUally enjoyed our car buying experience, for the first time in at least a dozen cars! We were confident that what he said was correct and informative.

Crystle

Nov 9, 2012

I was recently searching the market for a used vehicle. I purchased my car a few weeks ago from Pepe Infiniti. The salesman, Mike, was very imformative as well as helpful. He did everything to make sure that the car was in perfect condition before I drove away with it. I even recieved an email from him after Hurricane Sandy, just reaching out to make sure that everything was okay. He was great, and in the future I would DEFINITELY purchase a vehicle from this company.

lissliss77

Nov 3, 2012

I recently purchased an Infiniti G37X from Pepe Infiniti. The overall experience was great! Everyone was friendly, from the salesperson to the finance guy to the sales managers. I dealt with Jesse Voght, one of the sales managers, and he was a pleasure to work with! This is my second car I bought from Pepe and will only purchase from them in the future. They have true customer loyalty, friendly staff, competitive prices, and a gorgeous new showroom and service center.

Skates

Oct 24, 2012

I just purchased my 3rd car from Pepe, a cpo g37x coupe. Steve G was my salesman and at one point the process got a little shaky but Steve was honest and extremely helpful and worked hard to get me into the car I wanted. All in all, it was a pleasure working with Steve G and the staff at Pepe. Also, your new facility - the showroom and service area is quite impressive.

Very Satisfied Customer

Sep 28, 2012

My husband and I were looking for a replacement for our '07 Infiniti FX35. We did exhaustive research online and ultimately with select dealerships. We knew what make/models we were interested in and what the appropriate price points were for the used cars along with my trade. This was my first buying experience with PEPE. It was superior to all other dealerships. The show room was beautiful housing both new and certified used cars. All the used cars were immaculate (just as was communicated over the phone). We ultimately purchased a newer FX 35 with low miles. Steve Goldberg, the sales consultant, was very easy to work with. He was honest and straight forward. He knew we were motivated buyers and were not interested in haggling. He came back with an aggressive offer which we could not refuse. From the initial viewing through the final paperwork, the customer experience was superb. I would highly recommend this dealership!

Keith W

Sep 20, 2012

Steve G was my sales-guy. Very helpful. Extremely knowledgeable.No hard sell here. Steve is an honest guy that wants to help the customer make the right choice. Steve also helped me with some questions that were less than clear in the manual.Next time I am in the market for an Infiniti, new or used, I would definitely go to Pepe's---as long as Steve is there!!!

QX owner

Sep 20, 2012

I was recently in the market for a used vehicle and conducted and exhaustive search in my local area and online. While I tried to find a dealership that met my needs locally, it was through Pepe Infiniti where I found the car that I was looking for. I can say enough positive things about Mike in the sales department and this dealership. From my first phone call with them, until now, a week after my purchase, each interaction has been wonderful. Mike held my vehicle for me until I was able to travel the 7 hours to drive there and pick it up. It was exactly as he described. He also took care of all of the paperwork for me in transferring my registration and insurance to my new car. Everyone that I interacted with at this dealership was amazing. I will definitely look to them for my next car and won hesitate to make the long drive to work with them again!!

kneilson

Sep 12, 2012

Both Bill and Mike were very easy to deal with. Transaction was completed through email and phone calls with no issues, and car was consistent with what was represented in both advertising and verbal descriptions. I will not hesitate to deal with them again!

Sabrina

Sep 12, 2012

I had an great experience at Pepe Infiniti thanks to Mike Telep and Angelo. They helped me get the car I fell in love with for the price I was sort of looking for lol. Overall the service was excellent.

Steve

Sep 11, 2012

I bought a used Infiniti G37x at Pepe Infiniti and was very happy with the service I received. The dealership is clean and modern and the sales people were courteus and professional - even the salespersons not servicing my visit. Michael Telep matched me with a car that fit exactly what I was looking for and the sales process was efficient and smooth. I would definitely buy my next car, new or used, from Pepe Infiniti.

Joseph

Sep 4, 2012

I purchase a used car from Pepe Infiniti. I would recommend Steve Goldberg to all my friends. He handled everything for me and made the process as easy as possible.

CoolDre

Sep 4, 2012

With the great service from Mike Telep, i was able to drive off the lot in my 09 G37. great communication throughout the whole process, beautiful dealership and amazing product.

Dadydubz

Aug 28, 2012

I recently purchased a pre-owned car from Pepe Infiniti (White Plains NY)and was extremely happy with every aspect of the sale.The dealership is outstanding looking and the staff was over the top. Just to mention a few guys I recieved outstanding service from were Jeff and Mike Telep in Sales also Angelo in the finance department. I strongly recommend this dealership!

Murano lover

Aug 22, 2012

We are Canadians so our purchase was done thru e-mails and phone calls. The sales staff were very helpful and knew exactly what we needed for paperwork. When my husband arrived to pick up my vehicle it was as perfect as the pictures. We would not hesitate to deal with Pepe Infiniti again. They also did a follow up to make sure he arrived home safely and that the vehicle was fine. Thank You Pepe Infiniti and staff.

JayCee

Aug 22, 2012

I'm a picky buyer, and my sales consultant Steve was great from the moment he introduced himself till even today almost a week from my used car purchase date. The service was beyond excellent, the people at Pepe do what it takes to have a happy customer. Im happy with my new to me car, Im happy with the service I received and I will see them first If/when I'm in the market for another used or new car

andrew

Aug 20, 2012

I would absolutely buy again from pepe and from sales consultant mike telep. I had a great experience and would recommend any buying an infiniti or pre owned to experience pepe first. We went to 3 other dealerships and nothing was close

Tedro

Aug 15, 2012

This is the 2nd time I have bought a used car from these folks and both times were excellent. Steve, Billy & Mike were great. Stayed with it the entire time. Will go there for my next car.

Dcaz

Aug 8, 2012

We had been negotiating by email for the purchase of a new g37x Infiniti. We had been communicating with Christine. She told us on Friday Afternoon that there were two cars available exactly how we wanted them. She told us to come in and meet with Jimmy which we did. We traveled about an hour to get there arriving at one o'clock on Saturday. After waiting 45 minutes, we met with Jimmy who went through his computer and told us that there were no cars available in the colors we wanted for the agreed upon price which we had in writing via email. Then Jesse the manager was called over since we were getting upset. He tried to sell us a demo model that had more than 1300 miles and plenty of scratches. They claimed that both cars had just been sold. You be the judge. We think they were baiting and switching.

dozer3232

Jul 27, 2012

My name is Jay, saw a car they had and the dealer Mike Telep was awesome,was able to make the deal over the phone with no problem. When i arrived to pick up my car was all ready clean and all.i had a great experience there highly recommend PEPE INFINITI...JAY TY LOVE MY NEW CAR YOUR THE BEST

Waterview33

Jul 23, 2012

Visited this dealer while searching for a new Infiniti. I see there are some positive and negative reviews on this board but I am just sharing my personal experience. Initially spoke to Christine over the phone who was great and very friendly. She advised that I come in to check out the new car and have mine appraised. I came in and sat down with a sales rep (whom I would rather not name) and right from the start he was very pushy and kept using the line " what will it take to get you to buy today?". When he thought I came to a price I liked which really never happened he then started to try and write up a contract when the negotiation process was not even done, this happened twice and I had to tell him to stop. He did not want me to walk out of the dealership unless I bought a car and this was extremely obvious so there was a lot of back and forth with his manager where he would be gone speaking to them for almost 20 minutes on several occasions. This sales rep was only nice when he thought there was a potential deal on the table but the moment you say you would like to think about it or you dont like the price, the rep would get extremely fussy and at one point said in a loud and unprofessional tone, let me speak with my manager and then threw his paper and pen on the desk and stormed out of the room. Long story short I have never been spoken to or treated so in such an unprofessional manner as a customer and have never written an unfavorable review about a business until now. The Sales reps manager came to calm the situation and said he would reach out to me first thing in the morning in regards to the potential deal we had in place. After that experience it was my intention to likely walk away from the deal because of the initial sales reps unprofessionalism however, I thought I would give the sales manager a chance when he said he would reach out the next day. Lets just say I was not surprised the next day when I did not hear form the dealer and still havent a week later. None the less I bought the new car I wanted two days later at one of the other local dealers who deserved the business with their professionalism.

ecl228

Jun 29, 2012

I was contacted several times by the sales consultant to drop by to road test a new JX, I did and I loved it, I was charged $1000.00 for down payment up front, no problem. The manager was rude when it comes to costumer service so I decided to go somewhere else, it took them 5 seconds to charge my card and now still 2 weeks of trying to get my deposit back and is always the same answer "it takes few days" i would be very careful.

Lin_2455

Jun 11, 2012

I will not buy any more cars from this dealership. It was a very bad experience with the sale service from Chris and poor service on management ( sale manager Josey ). I got my new JX 35 with them on April, it came with miss ( Splash Guards and Stainless Steel Rear Bumper Protector ), it took them about 2 month to get the parts and installed it. First day with new car and found out one of the third row seat not able to fold down. ( DOA ). The very upset me was my registration. Pepe issue a temp registration 30 days for a new car. I should receive my registration from my DMV within 3 weeks. I was worry about my registration, it was a transfer state plate every time I contact my sale person ( Chris ) ask my registration, I was told, my registration information was in processing in my state DMV, should received very soon and I wait and wait, also spoke with his sale Manager ( Josey ) . He said, he will get it taking care of it and ask me to contact him on Friday, if not, they can issue me another temp plate, end up, they not allowed to issue another temp plate, it was 2 days before my temp plate expired, I try to contact Sale manager on Friday which I was told from him, end up he was off that day, what a poor service, that even upset me more, I had to spoke with their titles dept for my issue, I was told, person just now in NJ DMV and hope will get it done on the same day, she can mail to me on next day, I said, NO, don't mail it, I personal went there and pickup up,even it was took about 2 hours + tolls drive from my place, because I don't trust Pepe anymore, sale and sale manager were lies to me on everything, didn't get any apologize from them. From what their told me, my paper works was got mess up in their title dept. Over All, Can't trust the sale service, never keep their words, even their promises to you. Give me of wrong information. But they did very nice at the beginning to sell a car to you. If they ask you to give him a rate 10 on survey . Think about it.

dalmazan

Apr 24, 2012

I bought an EX35 from pepe 3 years ago and since then have done my regular oil changes and had never had an issue until today. I took my car for the 30,000 mile service that is over priced to begin with for the actual service performed. Not to mention that the mechanic replaced my new infiniti original wiper blades for some cheap wiper blades and charged me for them! I got my wiper blades replaced for my originals and 50% off my next service for the "confusion". Never will I be getting my car serviced at pepe again!

bobbymoe

Apr 12, 2012

This is my 2nd experience with Pepe Infiniti and my Sales Representative Rares Constantin. On both occasions my overall experience has been exceptional. Rares was very courteous, patient, polite and also very knowledgeable about the automobile. At no time did Rares ever put any presure on me to make a decision about the automobile I was inquiring about. As a matter of fact Rares spent an exceptional amount of time with me during all my visits to the dealership. I can very honestly say I "NEVER" felt rushed or pressured. Rares is an asset to your company and should be acknowledged for his professionalism and overall courteous manner. Each time I bring my car in for service, I always make it a point to stop by to say hello to Rares. I would highly recommend Rares to any of my family and/or friends if they should become interested in purchasing or leasing an Infiniti. I have always been very sceptical of all salesmen (regardless of their field of work), but I can truly say that Rares has changed my mind in that regard.

postlaw12

Apr 5, 2012

Overall a great experience. Will go the extra mile to cut a good deal and move cars. It's my second car from Pepe and I look forward to more purchases in the future.

edreilinger

Apr 1, 2012

Mel was terrific, knowledgable about the product and very easy to work with. I would recommend him without reservation to my friends and family. Michael was a great person to come to a deal with and made the whole process smooth and without complication. We'll be back in a few months again to look for my wife.

haklein

Mar 23, 2012

What a great experience! Christine Vaughn handled my online inquiry and Chris Frey worked with me at the dealership. The process was a pleasure. Chris patiently and thoroughly worked with me in selecting the car and made the process easy and enjoyable. I highly recommend Pepe Infiniti!

paulgerl

Mar 22, 2012

Having previoulsy dealt with dealerships only minutes from my home, I gave Pepe Infiniti a chance as a result of recommendaitons from friends. My initial contact was thorugh the internet with Christine Vaughn and by far she was the most responsive and helpful of any dealership with whom I communicated, Infiniti and non Infiniti dealers. Upon making the decision to purchase, Christine put me in contact with Rares Constantin who was most respectful, helpful, responsive, informed and superb in every manner. The result is that we leased 2 new cars through Pepe within a week of each other! I believe that evidences our sentiments about Pepe Infiniti!

bcea27

Mar 21, 2012

I have been a loyal customer of Pepe Infiniti for 8 years now. They have shown superior quality and professionalism across the board. Before I made the switch to Pepe Infiniti I dealt with Audi of Greenwich and Pace BMW and Pepe is in a class of it's own. Thank you PEPE Infiniti for the continued excellence.

WillRosa

Feb 10, 2012

I would like to share my awesome experience with Pepe infiniti. I decided to visit Pepe recently for a service call and couldn't be happier. Their prices beat all the other area dealerships by far and my experience with all their employees was excellent. Mike made me feel right at home and provided me all the information I needed and answered every question I had. I previously have owned Acura's but if the service I receive continues going so well, Infiniti has a lifetime owner. Thanks Guys!

Infiniti Customer

Oct 18, 2011

I brought my G37X in for service on Saturday 10/15 and received a loaner car. I was getting an oil change and tire rotation. I returned to the dealership a few hours later to pick up the car and noticed items in my center console were tossed around. I had good luck money of around $50 under a portable navigation unit in the console which was taken by someone in their service department. They offered to give me $50, but I refused because it's not the same $50 I had, being a superstitious individual. They are also offering a $100 towards service, but who wants to go back there after that experience.Bottom line is don't bring your car for service at Pepe Infiniti in White Plains. I have never experienced this before with any other dealership.

Burt l

Oct 16, 2011

This wasn't the first car that we bought from the dynamic duo of Jeff and Percy. They are extremely knowlegable about the cars they sell. Even after the sale is done I always know that I could go back to see them with questions, concerns, help, etc. I truly believe that they care about me, rather than just making a sale. They are always helpful in setting up the Bluetooth and explaining how things work. It is a pleasure to do business with them.

serls

Oct 11, 2011

The only reason that I am posting is in response to the negative comments in regards to Adelson. My husband and I leased a car in February of this year and found Adelson & everyone else at Pepe to be fair & extremely professional. I feel it is unfair to post negative comments due to negotiations that were not acceptable to you. We found our deal to be excellent and now working with the service department has been a pleasure.

chris currie

Sep 26, 2011

on saterday sept 24 my wife and i went to pepe infity WAHT A VERY BAD DAY it was there the sale person addisson all most sucked us in to deal in a g37x again its all about sucking up the the coustomer and screwing them as we were told and i quote addsson the sale person" internet pricing from infinty web site was only to get the coustomer in the show roon well we had a lot talking about the price and then we were insulted by the price they offerd us for our trade in i really dont think they are honest as they claim i will not EVER STEP IN THAT PLACE AGAIN !!nor would i even think about any dealer with the name of PEPE i hope this helps some one else

empstrategies

Aug 20, 2011

I just start by saying I do not like buying if I think I have to negotiate to get the best deal. After identifying the car that I wanted with a range that I wanted to pay, I contacted Pepe Infiniti via the Internet. I was shocked that the initial price I was given for my lease of a 2011 G37x was well below what many closer dealers were willing to do so I was very skeptical. I put together the entire deal via telephone and email with Christine and then Matt for the delivery. Both pieces were a dream. Both cared about the experience and the product they were selling. I have never been so well treated before by any car dealer (and I have leased many cars). I will gladly take the trip back to them for all future car purchases. The dealership should be proud to have them.

RAMastronardiPE

Aug 6, 2011

Following a very pleasurable experience leasing a 2008 Infiniti G35X from Pepe Infiniti of White Plains, I was recently invited into the dealership to discuss new leasing options. As my wife and I have been under the stress of some financial hardship, we were concerned about whether we would be able to continue our relationship with Pepe and if a new lease was even possible.It was at this time that I was fortunate enough to be directed to Andy Jarash, who not only took the time to listen to my various considerations and concerns, but made it clear he would do his best to work with us not only to remain Pepe Infiniti clients, but help us secure the best deal on a new Infiniti lease that would cater to our circumstances. As we proceeded through our decision making process, Mr. Jarash worked diligently during the course of two or three days to respond to various inquiries, all of which he handled with patience, great expertise and humor. I would also be most remiss if I did not mention that Mr. Jarash's immediate supervisor Jeff (I don't recall his last name) was instrumental in helping us reach a lease deal that enabled us to happily drive off in a 2011 G37X Sedan, the updated and improved version of the model we so enjoyed driving for the previous 3 years. Being a customer Pepe Infiniti of White Plains has been a great experience, and I'm grateful we will be able to continue that relationship. It is a friendly establishment which is upscale, but not aloof. My compliments to General Sales Manager Michael Fell who also takes the time to make sure every customer who has transacted business with Pepe is satisfied. Even after you leave the dealership with your new vehicle, the level of service is so accomodating that you don't want to have to do business elsewhere; it spoils you.

drpret

Jul 31, 2011

Buying a car at Pepe was an incredible experience. When you step into the showroom the atmosphere is a very warm and friendly one. We met Andy who was the best car salesman I have ever worked with. He was very polite, easy to work with, had a great sense of humor but most of all took the customers point of view into consideration. He went the extra mile to make sure that everything was taken care of before we left with the car. He was reachable even after we bought it if we had any questions. In the first week, a nail went into one of the tires and Pepe took care of it in an instant. They even washed the car and as I waited in their comfortable lounge. Our 9 year old son was so impressed that he just wanted to go to the showroom to hang out check out other cars. I highly recommend asking for Andy when you go there. I am sure everyone else is equally a pleasure to work with.

JRokkett

Jul 6, 2011

Andy was a great salesman, he took his time explaining everything to my wife even though she almost killed us all during the test drive. We love the car and will refer him to our friends.

stefania

Jul 3, 2011

Pepe Infiniti and ther staff worked with us...and were very patient with us..We were there about three times in the past three months,,and when we were finally ready to purchase a vehicle they were very helpful,,and also made the expierence fun...staff was very friendly and understood our needs ,and worked with us to feel comfortable with our deal on the car..

cbarsoum

Jun 21, 2011

Overall, it was a great experience. The sales team was very friendly and made this process flawless. Rares explained the details of the lease thoroughly and in simple terms. Also took the time to help me familiarize myself to the new and amazing car.

dpebullet

Jun 20, 2011

I bought a pre-owned car from Pepe Infinity and the salesperson was elderly and a gentleman. I picked up the car and noticed it was not waxed or detailed. They just ran it through the car wash and I was ok with that because I wanted to detail it myself. I started driving the car home noticing they didn't fill it with gas and had to return to bring it to their attention. I drove the car home noticing the front end was wobbly. I called the salesperson that day and he told me to bring it back down for them to inspect my claim. Instead of driving an hour each way for them to balance the wheels, I had a local shop balance the four tires for $50 confirming they were out of balance. A week or so later, I drove the car on a 70 mile trip and noticed a noise from the right rear end coil spring while going over a speed bump. I did a visual check and everything looked good. I heard the noise again under similar conditions and was more cautious while driving since I was going to have it checked during the 40k transmission service. It was fine while driving on the highway and on regular road conditions. At the transmission service the Mercedes mechanic test drove the car and told me I had a cracked spring. He confirmed I would only hear the noise under certain conditions and the crack was not visible being under the cup of the spring. I called my salesperson to report the problem and ask them about correcting it since I only put 1,500 miles on the car after leaving the dealership. He told me they inspected the car and insisted the problem didn't exist when I picked it up. I was not surprised at Pepe Infiti's position because while you are a customer in buying the car, after the sale it is the dealership who is always right and not the customer. Rather than listen to an honest customer the used car manager hid behind the warranty instead of doing the right thing in fixing the problem for the customer. My story is factual and I would caution anyone buying a pre-owned car from Pepe Infiniti.

osailor

Jun 16, 2011

This dealer provided the most exceptional service that I EVER got from a dealer in my life and I am 52 years old. I think they have stumbled onto the perfect combination of exceptional service and uncompromising integrity. They are playing full out in making the customer happy. Every obstacle to making this transaction was dealt with in an almost matter of fact manner making me feel very important.The staff went as far as todeliver the car to my home on long island and even arranged for the test drive of the car from my home as well...extraordinary!!!!

rszwestko

Jun 6, 2011

I just wanted to let you guys know that in the 12+ years that I'vebeen leasing cars this has been by far the best experience. The wholetransaction was smooth and quick, exactly what I was looking for whenleasing a new car. Your staff went above and beyond to accommodate megetting out of my old lease to replace it with a bigger car. Withouthesitation I will highly recommend Pepe Infiniti to anyone looking fora new Infiniti, if you have reasonable expectations this is the placeto go, no BS attached. I will definitely go back when my lease ends(or before).Thank you Christine, Josh and Michael

jahnick

Jun 2, 2011

Brian Grund, Josh Gregoire, Jeff Zonen, Michael Fell, & Gary Armston all did an excellent job in making the lease of my new G37x a wonderful experience. Gary followed up with me for 2 months to earn my business until I was ready to least the car. Gary with the help of his team was able to beat other dealers price by $20, which will be a significant savings for me over the term of my payments.

rubenbenitezjr45

May 19, 2011

The reason why i give this dealership the rating i did is because it's just that they are great. I've been to other dealerships and i did'nt feel as welcome as i did when i walked into the Pepe infinti. I was treated with respect and good attiude. I would like to give a recommenedion to jeff, ira, and brain for there hospitality and curtesy thank you!

rades

May 12, 2011

These guys are the real deal. The salesperson was knowledgable, respectful, and patient. There was no hard-sell. I actually had chosen to lease an Acura from a different dealership but the deal they promised me fell through so Pepe was the first dealership I called back because my experience was so good there. There was even some confusion when it came to sign the lease documents on my Infiniti about some specifics of my deal. They liostened calmly, brought in all parties involved, listened to the discrepancies, and MADE GOOD ON EVERY PROMISE they had made me during the sales process. It was refreshing to see car salesmen be so straightforward and honest. There is hope for this industry after all! You will find it at Pepe!

kpaljusevic

May 10, 2011

My opinion of car salesman has not always been positive especially since I am a woman. That was until I walked into Pepe Infiniti of White Plains. My experience was completely positive from the moment I walked in until I drove off with my new car a few days later. There were no high pressure sales tactics which was extremeley important to me. I was able to look around and test drive two cars without any hassles. Andy was extremely patient and was very informative about both cars. Andy gave me all of the information I needed to make an informed decision. I had never spent so much time in one dealership. Not only was Andy helpful (he even walked me out in the pouring rain) but also met his manager Jeff who was equally nice and wanted to make sure I had a positive experience. Once again no pressure sales. As a smart consumer I had decided at the onset to test drive four different cars but my experiences with the competitors were not positive. In the end I bought from the people I trusted and knew I was getting a good, fair price. I received follow up phone calls to find out how the car was running and if I had any questions on the car. I have owned 4 cars until this point and have never received any follow up calls. This experience at Pepe with Andy has changed my opinion (for the better) of car salesman. I would highly recommend anyone searching for a car to go speak with Andy or his manager Jeff. You can trust that you will have a good experience. Katarina

ebgregg

May 2, 2011

Talked to sales manager over the holidays in early 2011, who offered a lease deal on G37x that was far below several other offers from numerous dealerships. Open and honest in dealings, very friendly and efficient, and an excellent lease. Thank you!

kkyle322

Apr 26, 2011

I have purchased several autos throughout my life but as a woman always felt I was not given the same deals as men until today. Therefore I just could not pass up the opportunity to share my exceptional experience with Brian Grund, who I feel is absolutely the best auto business manager. His high level of knowledge,resourcefulness and professionalism made it easy for me to share my sensitive situation with him so I could purchase my "dream" vehicle. The fact that he provided me with reasonable financing options rather than presenting unacceptable terms made my visit to PEPE very gratifying. I commend PEPE for employing Brian. He is a great asset to your company.

zumnhumn

Mar 29, 2011

GREAT EXPERIENCE !!!!!!!!!! All three people that we dealt with were great. I will without a doubt recommend this dealer and to anyone who wants to buy a infiniti.i was so impressed with the whole operation that i thinking that i am going to drive the 65 miles from my home to have my car serviced. Thanks again

mkwelling

Mar 9, 2011

Staff was friendly, knowledgeable and professional. Where as with most dealerships when you walk in you feel like the fresh chum in a shark tank, the folks at Pepe Infiniti made us feel comfortable and right at home. We received a warm greeting from the everyone from the receptionist at the front desk to everyone we passed by including the General Manager. Our salesperson, Mel Herman was a class act. Prompt with information, friendly in demeanor and efficient with our time. Mel made the process enjoyable. Normally I dread any interaction with the "Business Manager" during an automobile transaction. But dealing with Brain Grund was so easy and enjoyable he makes me want to go back to buy another car just so I can deal with him!This was our first deal with Pepe Infiniti and if the car is as high of quality as the staff then we may never need to look elsewhere.

KDelaney

Mar 1, 2011

I couldn't be more pleased with this dealership. They worked with me found me a car perfect to suit my needs. The entire process what short and sweet and they even went above and beyond and returned my old car's plates at the DMV as well as dropped my old car off at the VW dealership.

offthepace

Feb 25, 2011

The service here is exceptional. The service representative and technicians are very knowledgeable. I always owned a cadillac. And when i had to schedule a service appointment i need to do at least 2 weeks in advance. I had to get there that day and Hour and half early to sit on the street with every other vehicle waiting. At Pepe infiniti you schedule the appointment at your convenience and your in and out in minutes. They can hold their heads very high on their service.

richpina

Feb 24, 2011

My first encounter with Pepe Infiniti and Sales Professional Steve Goldberg was part of an information gathering exercise that included Audi, BMW and Porsche; I was searching for a SUV to replace an expiring lease on a 2005 Cayenne Turbo. I was open with Steve as to my preliminary interest in a truck but that did not deter him from taking time to explain the targeted FX50S features and thoroughly answering all of my questions. We parted ways with a no-pressure handshake.Offline analysis of the features, functions, and value of the Audi Q7, BMW X5/50 and Porsche CayenneS, had the FX50S with a slight edge. At the end of the day, it came down to negotiating an amenable price point. Steve and the team at Pepe Infiniti were wonderful in demeanor, professionalism and dialog; our negotiations were always an interactive discussion and never a confrontation. In the end, how I was treated was the major contributing factor to driving off in a FX50S.The Pepe Infiniti focus did not stop with my sales contract signature. They seamlessly arranged for the Cayenne's return and license plate transfer to the FX50S, along with registration and insurance. I was pleasantly amused by the delivery process where Steve would follow functional explanations and any telltale fingerprints with a cloth wipe-down. Well done Steve and well done Pepe Infiniti.

futzal

Feb 18, 2011

I was looking for a new vehicle and decided to test drive the Infiniti G25x. I wanted to make sure that I not only looked good in this car, but it road with ease and made me feel safe. In the beginning of February I spoke with Mark Hersch who introduced me to Percy Montes and Michael Fell to develop a leasing relationship. Percy took me out to view the Infiniti G25x and allowed me to test drive it. Immediately I felt comfortable and knew I wanted to invest time in learning more about this car. Percy was also knowledgeable about all the features that came along with this car. Two days later I came back into the dealership and worked out a leasing package for my new car. I was even able to pick up my car that day, as well as hand in my old vehicle. My process has been smooth and easy. There was never any pushy salesmen tactics, no barading of phone calls; just a great process all around. Michael Fell a Supervisor lended his knowledge as well and expertise. Overrall I give Pepe Infiniti an "A" for service, committment, and attitude. I definitely look forward to my leasing relationship with them over the next 39 months.

allanz

Nov 26, 2010

Pepe infiniti : This has been my worse car dealer experience. DO NOT GO THERE! SHARKS!First off, they seem really nice. It's obvious though, in any business everyone is and should be nice when selling a product, but they just flip it right after the sale is made. You don't mean crap. I will never refer them and go there again!Rares Constantin was my sales person. Very nice young man that knows his cars. That has been my only upside. They don't deserve Rares Constantin.Brian Grund is the the business manager: I'm very skeptical about this guy. He makes it seem like everything is ok..and it's ok to get ripped off...he doesn't really want to help you but just take your money. Very weird vibe. He's a professional at what he does...Knows how to suck people in. stay away from this dealer.I purchased a car in end of May 2010. A G35x with 49k miles and added an extended warranty. They verbally said you get 30k miles and or 3 yrs. What ever comes first. I walked out. And when i got home i looked thru my paper work and i didn't see a copy of the warranty. I was like hmmm.. i called Brian Grund for to follow up for a copy and he didn't have one. No one in the dealer could find it. I'm not sure what they did, but they somehow how lost it. Then they tell me my warranty is for 24k miles... WHAT??? i have nothing to prove it so i stuck with it.Little did i know that my manufactures warranty expires at 60k miles and their warranty expires at about 74k, which means i'm paying like $2500 for 14k miles.. YOU HAVE TO BE KIDDING ME!So i refunded the warranty on 8-31-2010 and Brian Grund said it would kick in to my payment within a weak. I asked him if i can get a copy of that. Brian Grund said that there was nothing to give me..and that he'll submit it and it will get refunded to my bank.11-26-2010 today (day after thanksgiving) 3 MONTHS LATER!!!:So i noticed nothing was changing in my bank statements. I called my bank, which i should've followed immediately after two weeks, and they said they haven't received anything. And that i should call the dealer immediately to get that handled.Then i called PEPE INFINITI today 11-26-2010 and they said that process takes about 6wks or more. HUH????? And to call monday because our finance department is closed today and Brian was not in. They were so rude and unprofessional. I asked the guy on the phone if he can please just find something that says my warranty refund was processed. He said, "sure i can help you....just call back on monday."....UGH! just the way he said it. So rude like if he was a computer with no sense of my frustration.Will keep my blog updated at pepeinfiniti.blogspot.com this updated to see my results. I should've started this blog back in June of 2010. Just had it with this dealer. No honesty in this business.

jp1122

Jun 17, 2010

I was shopping for a certified pre-owned Infiniti G35x and was pleasantly surprised by Pepe Infiniti. They had a great selection relative to other dealerships. Dealing with Rares was the best experience I had a car dealership, he knows Infiniti products well and is not the typical pushy salesperson. They did not try any of the sleazy sales tactics that my family and friends had experienced when they purchased cars. I was disappointed by other dealerships, but I would enthusiastically recommend seeing Rares if you are interested in an Infiniti. They were a bit stubborn about price and could have cleaned the car better, but those would be my only complaints.

t h

Apr 17, 2008

I custom ordered a g37 coupe (or aleast I thought I did),in January. I wanted Red with the wheat interior which was difficult to come by. Here it is mid-April and I haven't heard from my saleswomen so I call the dealership only to find out she is no longer at Pepe Infiniti but I fact she works at a competitor, Infiniti of Greenwich. Needless to say, my car was never ordered and 4 months later I have to start the process over again. Avoid Pepe and Greenwich Infiniti. also just buy off the lot when possible.

guru88

Oct 10, 2003

I bought a 2004 Cayenne from Pepe. Cordial salesman, fair trade in appraisal, good pricing, excellent delivery of vehicle. My second Porsche (first was '95 993) Would highly recommend