Used Cars for Sale at Perfection Honda in Rio Rancho, NM

Nicholas

Nov 22, 2016

Rich, the salesman, was very helpful . I called him,told him what I wanted and how much I wanted to pay and he made it happen

Faheem

Nov 22, 2016

Customer service was awesome. Hakim was very courteous and did excellent job. I did the purchase mostly online hakim made it possible

Cheryl

Nov 22, 2016

My salesman. He has followed up post-sale and is available to answer questions and help me learn all that my car can do

Maria Christine

Nov 22, 2016

The agent was very helpful and explained us well about the process and the car features. The buying process was very systematic.

Emma

Nov 22, 2016

Azziz was extremely helpful and understood my situation. And, of course, I am very happy with the car itself. An overall good experience.

Tracey

Nov 22, 2016

We like the service department, but sales is not as user friendly. Being pushed to buy warranties that we are not interested in is very irritating.

Joann

Nov 22, 2016

The customer service is outstanding! The employees go beyond expectations to ensure your needs and wishes are satisfied. The service center is excellent and the communicate and explain all without trying to sell you services and things you do not need. The buisness is very trust worthy as well as the employees. The facility is very clean

John

Nov 22, 2016

Brady, You have a great team working for you. Brandon Maese and everyone else that we met with at Perfection Honda were very welcoming and made us feel like family instead of just a sale! I thank you again!! Happy Holidays!!

Camilla

Nov 22, 2016

The staff was a delight. They all went out if their way to make the experience a memorable one. It made the process a whole lot easier.

Soni

Nov 22, 2016

The salesperson and financial manager were friendly and easy to work with. It has been difficult to work with other sales people from other dealerships- I test drove several vehicles over the past year and sales people were often disrespectful- condescending when I asked questions or asking if my husband needed to be present before I made a decision. This was not the case with Perfection Honda. Scott and all employees provided all the information I needed in a timely manner, treated me with courtesy and respect and worked quickly and efficiently to get my new vehicle into my possession with as little hassle as possible.

Faith

Nov 22, 2016

Outside of one instance that I will mention below, the overall service and professionalism of the sales staff was great. All of our questions were answered and we are very happy with the car.

Jerome

Nov 22, 2016

Rich was not pushy and easy to work with. Went out of his way to find a car that met our needs

Cindy

Nov 22, 2016

Paul and Daron are very professional and easy to work with. They took the time to answer all my questions. These guys care about their customers. It's nice to know that if I have any further questions these two guys will be there!

Blaine

Nov 21, 2016

I liked that they did what they said they were going to do. did a good job on what I asked to be done. Breaks were replaced, alignment was done and tires replaced. I would like to meet the mechanic to thank them on how awesome of a job they did.

Paul

Nov 21, 2016

We have most always been satisfied with our experience at the Perfection Honda Dealership. You take us on time, service the car in a timely manner and are most courteous.

Darrell

Nov 21, 2016

Friendly and professional -- and helped to get the best value for the work that was needed -- trying to save me money through coupons and other means

Robert

Nov 21, 2016

The Service for an oil change was fast and professional, overall good experience and would recommend them to other people.

Lauren

Nov 19, 2016

I will forever be a customer of Perfection Honda due to the exemptional quality experience I had. Maverick was my service coordinator. He was not only helpful, but absolutely determined to make my experience EXCELLENT. I was having a full detail and oil change on my odyssey 2007. The crafters gave so much attention to the cleanliness of my van that it took beyond the time we had planned, two days in fact. Since my van wasn't ready by 3pm, and I needed to get my daughters at 4, maverick decided to give me a loaner vehicle. Maverick was told there was not a loaner available, but he went OUT OF HIS WAY and didn't quit until he found me a wonderful loaner (I needed a 3rd row to accommodate my family ). He's just absolutely wonderful. I was so so happy aND surprised at the beautiful job that the shop did on my van detail, courtesy of Frank Smith, who is also wonderful. I feel so fortunate to have such a comfortable welcomin dealership to care for my auto needs. I really appreciate everything.

Margaret

Nov 19, 2016

Bertha Gurule is one pf your most personable and friendliestsales woman there. I am a repeat customer because of Bertha, i actually came because of a recall on my honda civic lx was not happy. But i am now, Thank you Bertha Gurule!

Christina

Nov 18, 2016

I scheduled a routine Oil change. I was immediately greeted upon arrival. Awesome Customer Service! I always receive the best service at this Honda location. It's my favorite!

Mike

Nov 17, 2016

Requested service was completed within expected time. Service Adviser Scott was very professional, helpful, and courteous. Waiting area was clean and comfortable.

Israel

Nov 17, 2016

The service rep was very polite, very informative , and took excellent care of all my needs. I have had many cars at different dealers. Honda is by far the best experience I have had with a car.

Ronald

Nov 17, 2016

Rapid service. Good discussion about results with tech advisor. Comfortable waiting area. Good coffee. Thanks!On the other hand, this survey is a pain in the neck. It won't accept a review of less than 20 words. What happened to short and sweet?

Robert

Nov 16, 2016

Fast and friendly service once we arrived. We were in and out of the service bay in less time that we had allotted.

Alfonso

Nov 16, 2016

Very friendly personnel, good explanation on repair needs and no pressure at all to have the repairs done. The facility is very clean and the waiting area is very comfortable.

Thomas

Nov 15, 2016

Mike West is a great service manager, known him for quite a while. Mark G. was a nice, competent service adviser. Work was completed in a timely fashion, Lube oil filter only. Great group of people. That's why we keep buying from Perfection Honda.

John

Nov 15, 2016

I left a message around 5:00 pm and the next day, I received a call to bring in my car the same day to take care of a recall. I brought my car at 4:00 and received my car back at 4:45 with the issue taken care of and my car washed. Enjoyed the perks of the waiting room, very comfortable.

Connie

Nov 14, 2016

Took car earlier than appt. and they took it right away to have it serviced. Was able to meet with another appt earlier too. Had a great day!

Margaret

Nov 12, 2016

The greeter, the professionalism of the service rep, Joe, the outstanding waiting area, and the short time I waited to get my car serviced.

John

Nov 10, 2016

It was a regularly scheduled service appointment for my 2014 Honda CRV. I arrived early, they had it ready, and washed in less than an hour. How can you beat that?

Patricia

Nov 10, 2016

I was told it would take an hour and a half but it only took an hour which was great. I was able to sit and listen to my book so the time went pretty quick.

Susanne

Nov 9, 2016

Service was performed in the amount of time that had been stated. Everyone was friendly- I was greeted before I got out of my car. Michael LoPresti was efficient, polite, and focused. He even told me how glad he was to have a job that allowed him career advancement. Lee was fun to talk to as he drove me to Cottonwood. Thanks!

Nancy

Nov 9, 2016

Good knowledge of what was done during service and quick response to return of vehicle. Michael was very courteous and had answers to all our questions.

Miki

Nov 8, 2016

I was in and out quickly. I was kept informed of the progress.It was a recall and it was very easy.

Dana

Nov 7, 2016

They told me about issues that I need to take care of to ensure my vehicle will run its best for as long as possible

Antonio

Nov 5, 2016

I appricate everything, I purchased a cr-v at perfection because of service preformed on a Honda accord purchased in Colorado before moving to New Mexico,

Delia

Nov 5, 2016

Service Rep went above and beyond for me. He was efficient and friendly. I am a loyal customer of Perfection Honda.

Mark

Nov 5, 2016

Friendly Service man, quick & efficient. Left my car 2 hours before appt. & they got it done, early. Explained everything to me.

Lynette

Nov 5, 2016

Fast, prompt & great coffee. Glad we could talk to the service men to make appointments. I love the view to the east mountain while I wait :)

Dennis

Nov 5, 2016

Very friendly and courteous service. Michael was a pleasure to deal with. My repairs were in a very timely manner.

Michael

Nov 4, 2016

I have done business with Perfection Honda for more than 10 years now. I have a dedicated team that I can go to anytime, with anything. Most importantly, as long as I can remember my go to guys have remained the same, Scott Walker and Mike West. These two have been able to take care of my concerns, address and correct any issues, as well as just give quality service. Most recently I've been dealing with Mark as my service advisor, and my level of expectations has continued to be met and surpassed. I have a dedicated team, that remains the same year after year. If this critical team at the dealership would ever go away, I may as well. Haveing worked in both automotive sales and service, I do believe they are the best.

Sandra

Nov 4, 2016

Always greeted with a friendly smile and I know my vehicles will be taken care of. I feel confident taking my vehicle to Mark at Perfection Honda

Diane

Nov 3, 2016

I just dropped in, without an appointment, with a flat tire. They took me in and had my car done in about 1/2 hours.

Bill

Nov 3, 2016

I enjoyed dealing with my friendly service guy (Michael) He was very competent and even though he was hassled he managed to keep things pleasant.

Michael

Nov 3, 2016

I dread car buying, Bertha made this the smoothest, most non stressful and easiest experience in buying a car as I have ever experienced.

Arthur

Nov 3, 2016

I like the easy available coffee and newspaper that makes waiting pleasurable. I also appreciated being asked about a job, in this case, tire rotation. It was a very friendly place. I also got extra service, resetting my clock, a small thing perhaps, but very welcome.

Maria

Nov 1, 2016

Quick and efficient service. Very helpful attention to detail. No pressure on recommendations for upcoming items. Understanding of fixed income.

Estella

Nov 1, 2016

Usually I have excellent experience! However, this time it was less then ideal. I waited four hours with little update on the status of the car and when I did receive an update it was along the lines of my part is done this is now on their hands not sure how long. Furthermore, when my care was ready to I walked out confused. I had to look around the lot for my car which was hidden in the corner still unwashed as if it had been there for a while. Usually I get my car driven up with a car wash, I had to request this service. If policies are changing transparency would be nice. I am not sure if this was an anomaly given the situation that it was for an air bag replacement and therefore free of charge due to the recall but the whole process was slow and uncoordinated. Usually my experience with Honda has been excellent, smooth, and thoughtful even.

Christopher

Oct 31, 2016

Always faster than expected service even for an oil change it is appreciated to get back to your weekend day.

Joshua

Oct 30, 2016

Paul Bustamante helped with our purchase. He was Very fast and helpful with the whole process! Between Me and my family we have purchased a total 6 vehicles from Paul Bustamante at Perfection Honda and we will defenitly keep coming back.

Helen

Oct 30, 2016

Short wait time, did everything required. Ease of getting an appointment. Was able to communicate with staff Washed my car what a treat

Marilyn

Oct 30, 2016

Fast quick service. I would come back here on my scheduled auto service rather then any other.I thank you so much.

Douglas

Oct 30, 2016

Dropped off the car. Went for a walk. Returned and the car was ready. Got a free tire rotation. Service was done on time. Friendly.

Walter

Oct 29, 2016

The adviser did not underestimate the time the job would take and the waiting area was very comfortable. I will not dread taking my car in the next time.

Lin

Oct 29, 2016

The person who helped us Mike was very nice and eager to help. My car was washed and vacuumed very well.

Sharon

Oct 29, 2016

When we dropped off the car for our routine maintenance, we knew exactly what our charges would be for those services. When we picked up our car, we were appropriately chraged.

Robert

Oct 29, 2016

The pilot was finished in very good time. We were called to pick up the vehicle in three hours. The experience was good.

Khalid

Oct 28, 2016

Fast and friendly service. I was in and out. Everybody was friendly and courteous. Thank you. I will come back for other services.

Opalyn

Oct 28, 2016

I had been talking to Tracie about purchasing a vehicle for several days. She found a vehicle and referred me to Scott. Scott was very thorough and extremely efficient considering I was 9 months pregnant at the time of purchase. Tracie encouraged us to take into consideration the benefit of purchasing the additional warranty. Darron explained the benefits and made it manageable with the terms of the loan. Overall I was extremely pleased with how seamless the process was.

Damian

Oct 28, 2016

Michael LePosti was awesome. Great customer service. He was very attentive and informative. He greeted me right away and knew who I was and why I was there. The repairs took less time than predicted. I was very pleased with my experience.

Ellen

Oct 28, 2016

The waiting area is comfortable, the is staff pleasant, and the work on my car is always finished on time.

Kay

Oct 27, 2016

My CR-V was well taken care of but equally important was the friendliness and politeness of the whole customer service team. From the gentleman at the Stop Sign in the drive greeting me with a smile, to Maverick signing me in, to Scott going over car results with me, to the cashier, to the two guys who told me good-bye from the express service area where my car was parked. Your customer friendliness is well noted.

Marian

Oct 27, 2016

Loaner car for couple of months, thanks. So I need to type more to get over twenty words. Nineteen, twenty, one, two, three.

Victor

Oct 27, 2016

Answered my questions knowledgeably. Made recommendations as to further repairs that will soon be needed. Suggested monitoring of tire wear.

Clendon

Oct 27, 2016

We had an appointment for oil change and fluid service on our vehicle they we very prompt and did a great job.

Keri

Oct 26, 2016

Best service love this service Dept. They treat us great. Very friendly and alway give us back our car clean. I recommend them to everyone I know. Honda owners or not.

Jo

Oct 26, 2016

very good service. technicians friendly and courteous. I have always had my car serviced there and will continue to do so.

Elizabeth

Oct 26, 2016

Great customer service and always keep me on track with maintanence needs. Facilities are nice and service is great. Better explanation of services provided at checkout would be an improvement.

Sgomez6327

Oct 26, 2016

I am blessed to say that this is my 4th brand new Honda and even more blessed to say I made the best decision by purchasing it here, with a world-class staff at Perfection Honda. As if buying a beloved Honda isn't easy enough, these wonderful people make the experience even more great. From the bottom of my heart, thank you. I called Monica O'Malley at 3 o'clock today to inquire and see how my vehicle situation looked. She gave me her undivided attention, advised me what to do and by 8:30 I was the owner of a 2017 Accord. (Mind you, I arrived after work, right before closing, past 7!) This is my 2nd Accord purchasing with the help of Monica, a true asset anywhere she is. Wonderful woman inside and out. I was fortunate enough to get even more help from my dear friend, Muhammad Guaba. Whom I met at Perfection well over 5 years ago. This man represents Perfection Honda like no other. Talk about a true professional. Educated and curteous, I knew I was in good hands. Thank you, my friend. This wouldn't have been possible without you.I got the Royal treatment with the help of my Sales Consultant, Scott Walker. There are about 5 or more awards on this man's desk for, "Sales Consultant Of The Year"....and I wholeheartedly understand why. Talk about passion for the product and immense knowledge. Scott, I walked into today and left with you as a friend. Thank you for such a great experience. So much more than a Sales Consultant. Thank you for your hard work. A huge special thanks to my Finance Manager, Daron Overman. This gentleman gave me some great information and was very patient with me. He respected my time and was not pushy. I appreciate all of that more than you know. Again, I work in the car business and service this great isn't always given. I am grateful beyond words. Thank you Perfection Honda for the best and easiest car purchasing experience I've had. I will be back! Your loyal and grateful customer,Selena Gomez

Roger

Oct 25, 2016

problems were fixed, but long wait this time,this is my 4th Odyssey from Perfection Honda and have no major complaints.

Chez15

Oct 25, 2016

Perfection Honda is wonderful, Tom was fantastic in helping me, paperwork was easy, price was great. The navigated me through all the easy steps, broke down the warranty, walked me through all the car bells and whistles. I would recommend Perfecion Honda to anyone and everyone, Honda's are the best cars and would not own anything else.

James

Oct 24, 2016

Straightforward with the service techs. Dropped it off, they called and told me what the issue was and what it would cost. Repair provides a noticeable difference in the car. Thanks

Chuck

Oct 23, 2016

Great customer service and brake job seems to be very good. Rotors appear to be turned and I currently have no squeaking. Also my complementary car wash was done without me asking for it this time. Mark did a great job and called me when the car was ready.

Larry

Oct 22, 2016

We just moved to Albquerque, and the courteous, helpful people made us feel very welcomed. They gave great service and were fast!

Carla

Oct 22, 2016

Everyone is helpful and service is great. Sitting area is clean and they have coffee while you wait! Always use Honda!

Scott

Oct 21, 2016

The service tech who helped me, Michael, was an absolute pleasure to work with! And everything was finished on time as promised.

Molly

Oct 21, 2016

It took 15 minutes less than estimated. The waiting room was clean, quiet and comfortable, plenty of space to spread out and not feel cramped - people who wanted to watch TV could while those who prefer not could find other alternative seats. I had trouble using the wi-fi.

Barbara

Oct 21, 2016

Fast, efficient, and friendly. Sales and service people are knowledgeable and not pushy. Very nice facilities with refreshments, clean restrooms, and both indoor and outdoor waiting areas.

Sandra

Oct 21, 2016

It was right on time, which I greatly appreciate and it took a shorter time than I thought. Also, thank you for the car wash.

Kenneth

Oct 21, 2016

Very friendly and personal staff. I can usually schedule an appointment withing a day or so. The time waiting was short, and I appreciate the coffee!!

Carl

Oct 21, 2016

I was greeted and treated with respect and the service was completed in a timely fashion. I will go back for service./

Debbie

Oct 20, 2016

the quick response from manager Frank to get my car issues resolved . He never left me walking gave me a rental while my care was in the service dept.

Susan

Oct 20, 2016

Took less time than estimated and the car wash. Great and knowledgeable service from everyone at Perfection. Thanks to all.

Becky .

Oct 19, 2016

From start to finish (the software update only took 45 minutes), my service rep was great! (His on my invoice was Michael Lopresti) He greeted me promptly upon arrival, updated my customer record when he found my VIN had inadvertently been entered as another customer, and kept me updated throughout the process. When my vehicle was ready, he explained the process, and let me know when my next service would be - and for what. Very polite and personable - great customer service! Also, I noticed Mike West several times. He was visible and available to his service writers, the customers, and professional at all times. While I miss him as my service rep, he obviously was an intelligent choice for Service Manager!

Linda

Oct 19, 2016

Service was friendly, fast and we loved that you washed our car! I love Perfection Honda! Will definitely be back.

Rebecca Stevenson

Oct 19, 2016

From start to finish (the software update only took 45 minutes!), my service rep was great! (Name on my invoice was Michael Lopresti) He greeted me promptly upon arrival, updated my customer record when he found my VIN had inadvertently been entered as another customer, and kept me updated throughout the process. When my vehicle was ready, he explained the process, and let me know when my next service would be - and for what. Very polite and personable - great customer service! Also, I noticed Mike West several times. He was visible and available to his service writers, the customers, and professional at all times. While I miss him as my service rep, he obviously was an intelligent choice for Service Manager!

Manuel

Oct 16, 2016

Courteous and helpful people working there. Waiting time was very minimal. I was completely satisfied with everything. Strongly recommend to my friends.

Larry

Oct 16, 2016

Scott and Michael were both patient, helpful and good listeners on how the process evolves, since this was my first oil change with Perfection. They were both outstanding !!!

Michael

Oct 15, 2016

The service rep only wrote up the items that were needed at this time. I was also advised of 3 items that could be taken care of at the next service visit.

Noel

Oct 15, 2016

It was my 1st time using Perfection service. Service set up and dept. appeared the same as other dealers but I found the attitude and demeanor, and friendliness much better than any other dealer I've ever had reason to use. It figures, since your sales dept. is also so professional. "It starts at the top". doesn't it? Good for you. And don't forget this includes the folks who answer the phone.

Anthony

Oct 15, 2016

Professional, listened, and responded quickly. Provided excellent and safe transportation from work to the dealership and was on my way with the problem solved.

Doyne

Oct 15, 2016

Friendly, helpful, positive attitudes by all employees. Car wash was a nice plus. A busy place that handled their customers well.

Emile

Oct 15, 2016

Quick in and out. Very kind and helpful staff. Coupon for service was accepted and I would recommend someone to perfection Honda.

Santos

Oct 14, 2016

Fast and thorough service. The website needs to be fixed. I do not want to have to call in for an appointment, due to the website not working properly.

Katherine

Oct 14, 2016

Easy to schedule, did not have to wait once I got there and the service was fast everybody was very friendly and professional

Herbert

Oct 12, 2016

Scott Jacobs took the time to explain exactly what my vehicle needed in the way of servicing. Work was completed promptly, and car was returned in clean condition.

Andrew

Oct 12, 2016

Joe was nice to work with on this recall and subsequent power steering issue. Courteous and kept me informed along the way

Mark

Oct 12, 2016

Based on the responsiveness, friendliness and open personnel we deal with at Perfection Honda, we feel comfortable every time we are at your location. Thank you

Stephen

Oct 12, 2016

Quick and easy no issues very friendly clean and neat. Not sure what Else to say it was an oils change tire rotation and tire repair

Ernest

Oct 12, 2016

Mike West is the best service person I have ever had anywhere. I am 68 years old and have privately owned more than one car for each of those years. I know auto service/mechanics. He's a keeper for you guys. Treat him very very well!!

Pat

Oct 12, 2016

performed all the tasks that I wanted and one that I had not scheduled but needed people were friendly and helpful

Robert

Oct 12, 2016

The respect I received when I arrived one hour early and stated so and was told it was OK. Told to enjoy refreshments in the clean waiting area.

Melissa

Oct 12, 2016

The job was complete when they said it would be done. I like the shuttle service. I was also able to use a coupon.

Raymond

Oct 11, 2016

I liked the fact that when i walked in Aziz found what i wanted. i enjoyed his different way of making sure i was going to get what i want. Aziz made this very easy and so did his team from insurance to finance manager. Great Team

Linda

Oct 10, 2016

They told me how long it would take, it didn't take that long and the wait area was very nice and clean.

Mary

Oct 8, 2016

Honda employees/salesmen went above and beyond to give us great customer service. A notary public lady was there in no time to notarize a document at no charge when in fact should have charged five dollars.

Lupita

Oct 7, 2016

friendliness and thorough information from the service assistant, I was given a comfortable area to wait for the service to be completed.

William

Oct 7, 2016

No nonsense service..in and out. Very organized. Efficient. Way of checking in is very good. Liked greeter out front before entering service area.

Bill

Oct 4, 2016

Service was completed in a timely manner. However, I did have to return to Perfection as they forgot to reset the oil display gage.

Glenn

Oct 4, 2016

Fast and efficient service as always and the shuttle service is great. The shuttle drivers are always friendly and very accommodating.

Richard

Oct 3, 2016

Prompt, courteous, and affordable service and they also wash your car. The waiting room was well lit and stocked with your favorite beverages.

Clifford

Oct 2, 2016

I was 30 minutes early for my first oil change but I was still welcomed and was done within 45 minutes.

Joe

Oct 1, 2016

I'm always able to get an appointment. This particular visit I was early, and with the added suggested maintenance, I was on the road in the time that I'd originally planned for.

Michael

Oct 1, 2016

Friendly staff, reasonable price for service and fast service today! Oh and able to schedule service quickly and a time that worked for me.

Jennie Roybal

Oct 1, 2016

Aziz Gauba was my sales person; the experience was very pleasant and very helpful, good-nature.

Rhoda

Oct 1, 2016

i thought the service man Mr. Kennedy was extremely both personable and professional I liked him almost as much as my prefered service agent Mike.

Kenny

Oct 1, 2016

I was early. They took my truck right away and completed the work ahead of schedule. I was on my way early, too.

Joyce

Sep 30, 2016

Very friendly service; courteous people; I wonder why they didn't wash my car this time around? Were they pressed for time? Overall, it was great; I liked that coffee was available.

Donna

Sep 30, 2016

quick and efficient...but COSTLY....although I had a coupon which saved me $$, it was still more than I would pay at a smaller garage, but they have always taken good care of my car....which has over 140,000 miles!!

Earl

Sep 29, 2016

The quick service and friendly people. In addition, I prefer to use the dealer service center to preserve the value of my vehicle.

Sheldon

Sep 28, 2016

Mike West is an excellent employee. Mike always goes above and beyond to give exemplary service. We have bought 3 cars from Perfection Honda

Lisa

Sep 28, 2016

I like the personal attention and the waiting area. I like that the employees updated me frequently regarding my vehicle service.

Martin

Sep 28, 2016

Excellent customer service, the friendly service manager handled my case quickly and got me immediate transportation. Repairs completed on time.

Andrew

Sep 27, 2016

People are friendly and helpful. Never have to worry about anything going wrong. The staff is awesome. They are always fast and accurate.

Mary

Sep 25, 2016

Technician was knowledgeable and informed me of all actions being taken and answered all questions. Will work with technician going forward.

Scott

Sep 25, 2016

Customer service is the best!! This dealership has the best employees, knowledgeable and friendly. I got a great deal when purchasing my Pilot and taking my car in for service is a breeze.

Roberta

Sep 25, 2016

Quality and friendly service, snacks and drinks while waiting is awesome. The service advisor offered a thorough explanation of services performed and those recommended.

Kevin

Sep 25, 2016

The entire team was friendly and professional. I was expecting to wait a couple of hours and my vehicle was ready in under one hour. Amazing service.

Deborah

Sep 24, 2016

took half the estimated time and product update made my CRV drive like a much more powerful vehicle than when it was first purchased

Tom

Sep 24, 2016

The courteousness and excellent guidance extended to me by those Perfection employees that I encountered was superior. Mr. Scott Jacobs, in particular, made my visit a super success. I was amazed at the show of outstanding efficiency shown by all in the Service department. Thanks for making my day easier.

Sebastien

Sep 24, 2016

My technician Sebastien is so amazing and good looking. I would never go anywhere else or trust anyone else with my vehicle

Carrol

Sep 24, 2016

Friendly, reasonably time-efficient. Good clean waiting area. Courteous service manager with good communications skills. The wait was longer than I would have wanted, though. Maybe need more service techs?

Janet

Sep 23, 2016

Friendly people. Comfortable waiting area. Service provided within estimated time frame. Quality service every time. Long time customer. Never disappointed.

Susan

Sep 23, 2016

Scott was awesome! He should get a raise and/or bonus. Seriously. That about covers my experience. Hope I have 20 words at this point

Paul

Sep 23, 2016

Helpful! Speedy! Courteous! Polite! It was the perfect experience yesterday! Perfection Honda has had my business for 8 years now and will continue for the next 80!

Craig

Sep 22, 2016

My service was handled very quickly. I only had to wait about a half an hour for my oil change.

Theresa

Sep 22, 2016

The friendliness and customer service is refreshing. Whenever I'm at Perfection Honda I have never sensed I'm an inconvenience. Thank you

Christopher

Sep 22, 2016

Friendly, quick service. The only nit is there was some confusion as to whether the replacement air bag was in, and if so, how long the service appointment would take.

Eric

Sep 22, 2016

Scott was kind, friendly, professional and not condescending to a WOMAN bringing her car in for service. He gets 5 stars*****. The service was QUICK and Scott advocated on my behalf so that I didn't receive or pay for services my car didn't yet need! Thank you!

Patricia

Sep 22, 2016

Any interaction I've had with anyone from PerfectionHonda has been a good experience, very helpful! I like to be acknowledged when I go into business, and PerfectionHonda always does!!!

Malcolm

Sep 21, 2016

Service was excellent even though I didn't have an appointment. Mike West, the service manager, always makes me feel welcome.

Carrie

Sep 21, 2016

The service at Perfection Honda is always a cut above the rest. The team there has always exceeded my expectations! I would highly recommend them to anyone

Efren

Sep 20, 2016

customer service..customer service..customer service! I am taken care of as if I were the only customer in the whole dealership! I love the attentiveness!

Christopher

Sep 20, 2016

Frustrating at first because the issue wasnt solved at first and they have me a huge excuse why my car was making a loud noise. i fianlly brought it back because it just wasnt right and they figured out what the issue was and fixed it. They told me they gave me a favor and fixed it at no charge, however i still have 100 percent coverage for all issues, so it was no favor just doing the job they should have done 3 months ago

Kurt

Sep 20, 2016

I just bought my first Honda. Having gone through many high pressure and deceptive car sale experiences in the past, it was great having Bertha's warm, low pressured, informative approach. And the finance staff was also friendly and straightforward. There was no deception; the offer was clear and fully explained. Options were also clearly described. A good experience all the way around. Thanks so much!

John

Sep 18, 2016

Laura brought in the car for service. They found and fixed two minor problems she had not been aware of.

Daniel

Sep 18, 2016

The work was done very quickly as was described by the service tech. From check-in to check-out the process was very easy.

Calvin

Sep 17, 2016

The transmission indicator sensor came on my wife's drive home from work. She immediately took it to Honda Perfection in Rio Rancho, and Mr. Chris Martinez assisted her on the problem what needed to be fixed by the technician. She took her car in the next morning, and Mr. Martinez ensured her car got fixed. He was very helpful, and had such a stellar professional attitude. It was very much appreciated by my wife.

Gina

Sep 16, 2016

Management is incredible. The crew does the best inspection on my car. They always let me know how everything looks. Everyone is very kind and just a pleasure to work with. I trust them fully to do a great job on my car always. I would never go anywhere else. Brandon Reed and Mike were just amazing. Thank you folks very much for the excellent job you do on a daily basis to keep us safe on the road. -crystal Himeur-

Joshua

Sep 15, 2016

People knew what they were doing. Place was clean and the people were friendly. Also had a nice car on the lot I was able to look at.

Tajuana

Sep 15, 2016

Everything was explained upfront, including the wait time. The complimentary refreshments were a nice touch. My car was ready ahead of the estimated time given.

Annamae

Sep 15, 2016

Working with Bertha Gurule was an extremely rewarding experience. She helped us feel that she was on our side trying to negotiate the "good cop-bad cop" activities of deciding on a price for the car we wanted. She is a gem!

Brian

Sep 15, 2016

Nice people who know their job and do it well. Thank you! Always happy with overall customer service and great attitudes.

Marisa

Sep 14, 2016

I Love Perfection! I have been a long time customer and my family too!!! Great Staff and Wonderful Customer Service!!! Thank you Joe Pancella for all your time and assistance! You really can't through on my CRV!

Gerry

Sep 14, 2016

As usual your service techs are always very polite and helpful. Shuttle driver was great. I will never take my Honda some place other than Perfection Honda.

Johnny

Sep 14, 2016

Went for Oil change. It was at least a week to get an appointment for this routine service. Arrived 10 minutes early and it was an hour and a half wait time, excessive in my opinion.

Debbie

Sep 14, 2016

My oil change was done quick and washed and I was on my way in less than 1 hr. I have been coming to get my oil changed sine I bought my Ridgeline 2007

Edwin

Sep 14, 2016

Scott did a great job. I did not have a appointment,he got me in on a very busy day. took only about a hour

Donald

Sep 14, 2016

The professionalism and how quickly services were provided by the dealership were impressive. I arrived early for my appointed time and was taken care of immediately.

Scott

Sep 13, 2016

I had a nail in my tire and Perfection was able to fit me in the same day and take care of the regular maintenance at the same time.

Christopher

Sep 13, 2016

Our experience at Perfection Honda began with Rahim Jinah. It was positive, straight forward, and simple. He offered up information on the technical computerized details of our new car with ease.

Victoria

Sep 13, 2016

Friendly and efficient, great staff. Good selection and friendly salesmen! If your looking for a Honda, I couldn't recommend a better place!

Robert

Sep 13, 2016

Great service; great salesmanship. Tom Madden was a great sales representative. Knowledgeable, patient, and did a great job of following up on any questions I had.

Vance

Sep 12, 2016

All staff members were highly engaged and made doing business a pleasure. All questions were met with honest responses and thoughtful insight.

Karen-Lynn

Sep 12, 2016

Ron made the whole car buying process painless. He is awesome and I would recommend him to anyone. Thanks for making it so easy.

Jennifer

Sep 11, 2016

i was met with a friendly greeting and with a sense of humor. The service was courteous and quick! I was out sooner than expected!

Bakari

Sep 11, 2016

The staff was great. Joe was awesome. He was very knowledgeable and I never felt he was forcing a sale. He stood by his product and was himself which made me very comfortable with making the purchase.

Isidro

Sep 11, 2016

I was able to see my car being worked on. But the fact that I needed to wait 2 weeks to get an appointment to have an oil change is a bit ridiculous.

Shannon

Sep 10, 2016

It was awesome great customer service great friendly people very clean and very professional. I would recommend anybody to this location it was a wonderful experience.

Fenton

Sep 10, 2016

Mike West's ability to let the customer know that we matter.Quick.Friendly.Guy who meets us out front is cool :~)Other things

Chuck Boldine

Sep 9, 2016

Friendly, helpful and professional employees in both sales and service departments. They always exceed my expectations!!! I highly recommend this Dealership for auto sales and service after the saleThey provide us with an all around excellent experience

Rsoto2016

Sep 7, 2016

We enjoyed our buying experience with Rich and Muhammad. They were always able to answer our questions professionally and were never pushy to get the deal done. They were great!

Matthew

Sep 7, 2016

I didn't have an appointment and they were able to get me right in and check my battery and get it replaced.

Ruth

Sep 7, 2016

I was able to talk with Chris to let him know that I was having my CRV towed in by Triple A. He got back to me after the crv was there to let me know when they could look at it. Chris called again after he know was was going on and let me know when it could be fix. It was all done in a timely manner

Hooshang

Sep 7, 2016

Customer service and team was friendly and professional and helpful. I would recommend them. I have purchased pilot from them and it was good experience.

Carlos

Sep 7, 2016

Rich made the entire buying experience a pleasure. Was not pushy and made us comfortable to be able to decide what we wanted and helped us through the process by being knowledgable when we had questions. We also had a wonderful experience with Mohammed and would definitely buy from them again.

Lance

Sep 7, 2016

The sales agent Sonia and the sales manager where very helpful. They made me feel very comfortable with the whole shopping experience.

Robert

Sep 6, 2016

Ron Lentkowski met us at the door and took us in immediately. The process was painless and expedited quickly which is something I appreciated because I knew exactly what I wanted. We were able to get our financing done with Timmy right at the facility and drive out with our beautiful car!

Carlos

Sep 6, 2016

Prompt and detailed explanation of maintenance service needed. In addition to the regular service I was informed both of my airbag were part of the Takata recall and drivers airbag was in stock and ready to be installed. I was also informed as soon as the passenger airbag arrive I would receive a phone call.

Alcia

Sep 6, 2016

Joseph Pancella, the sales person who worked with us to choose our car and Rukia, the financial person who completed the deal with us. I would tell them to work with Joe. And I would let them know that Rukia really wants us to leave with a financial package that is the best for us.

Kurt

Sep 6, 2016

Fast check in and courteous. As soon as I walked in I was taken care of. I drove up and immediately a technician came to greet me

Danimal

Sep 5, 2016

Very pleasant facilities and we never felt pressured or rushed during the process by either the sales team or management. Overall it was an excellent car buying experience.

Robert

Sep 5, 2016

Our salesman, Darrell did not high pressure us into a sale but rather answered our questions in a direct and honest manner

Daniel

Sep 5, 2016

Very pleasant facilities and we never felt pressured or rushed during the process. Overall it was an excellent car buying experience.

Tonya

Sep 5, 2016

Bob and Rukia were very helpful, they gave me no pressure and informed me of every process of purchasing the car.

Gene

Sep 5, 2016

The staff treated my mom and me with the utmost courtesy and the repair to my 1999 Honda Accord was estimated for 1 hour. The car was ready for me in exactly 1 hour which tells me that Perfection Honda puts its customers first and is an extremely great company to deal with.

Brandy

Sep 4, 2016

The service agents were very pleasant and professional. I enjoyed the view from the balcony waiting area. Glad they replaced my inserts for my windshield whipers.

Linda

Sep 3, 2016

The system of moving people through worked really well. My car was finished very quickly. Workers were very courteous and helpful.

Christina

Sep 3, 2016

I liked that our salesmen Paul Bustanante, was able to help me out and making sure in every possible way for me to get my dream car. I'm glad to have salesmen that actually values his customer's needs and request.

Margaret

Sep 2, 2016

Joe was very friendly and thorough. there have been great improvements in customer service! from phone reservations to check out.

Bruce

Sep 2, 2016

Everything was quick and efficient. The staff person was very helpful and informative (it was my first service appointment for my new 2016 Honda Civic, so I needed some help navigating the procedure). Thanks, Perfection.

Almendra

Sep 2, 2016

I was In and out even though my appointment wasnt scheduled till much later in the day.The staff was Very polite.

Joseph

Sep 2, 2016

Liked the communications and professionalism from our salesman Brandon...Liked the great lease deal we received from the sales manager Mohammad...liked the 2016 Honda CRV we're driving from the owner of Perfection Honda!

JOD in ABQ

Sep 1, 2016

Liked the communications and professionalism from our salesman Brandon...Liked the great lease deal we received from the sales manager Mohammad...liked the 2016 Honda CRV we're driving from the owner of Perfection Honda!

Alicia

Sep 1, 2016

Employees were very open and easy to talk to. The showroom and vehicle options were clean and impressive. I would buy from this dealer again in the future.

Daniel

Sep 1, 2016

People came out to greet me and direct me where to go. And the appointment finished 20 minutes ahead of schedule!

Jeff

Aug 31, 2016

Early drop off and quick service was great. Had to wait two weeks for part to come in, but once it was in, the car was returned the same day.

John

Aug 31, 2016

Fast, efficient, replacement of air bag recall. Additionally, the service department evaluated a leak I had on the Honda Ridgeline at no additional cost.

Jerald

Aug 31, 2016

All of the staff was very good and was very attentive to our needs and concerns. And explained things very well.

Danise

Aug 30, 2016

I made an appointment, was greeted and my car was taken care of in the exact 45 minute time frame given to me. Your staff is exceptional! The waiting area is clean, cool and plenty to read or I can watch TV.

Christopher

Aug 30, 2016

Everyone went out of they're way to get me exactly what I needed. Ask for bob. Very professional and went out his way for me!

Andrew

Aug 29, 2016

I was pleased with the support as I called in stating that I needed to have a battery replaced without an appointment.

Bonnie

Aug 28, 2016

Joe P was an excellent salesperson. He was very receptive to my needs and was helpful and attentive throughout my time at your dealership.

Laura

Aug 28, 2016

Sales people are very professional and helpful. It's not a big box dealer, so you're treated like a person. They make every step of the process is easy.

Kayleigh

Aug 28, 2016

The dealership did everything they could to make sure the (older) car I bought was in top shape. Was very polite.

Fredda

Aug 28, 2016

I recently had my first oil change & everyone was extremely friendly & made me feel like I was important and not just another face. I was very impressed!

Ranjith

Aug 26, 2016

Perfection was much easier to deal with compared to other dealership in town. They were respectful of my time and even allowed me to take the car for an extended test drive home.

Glenn

Aug 26, 2016

Thomas Madden was very helpful and patient from the start. He was ready to show us every car on the lot till we found the right one.

Sean

Aug 26, 2016

Easy scheduling. Service recommendations were in line with what I expected the vehicle needed. Job was done faster than I expected.

GlennRaul

Aug 25, 2016

Tom Madden was our car salesman at perfection Honda and he was ready to show us every car on the lot until we found the right one. If im ever in the market for a new car or anyone I know is looking for a Honda or anything close to it I will refer them to Tom without hesitation.

romanag1782

Aug 25, 2016

The service technicians were friendly and confident. The service was amazing. I have a breathalyzer in my vehicle and they made me feel comfortable and at ease. Great experiences and would recommend Perfection Honda dealer services to anyone I know. Thank you so much for the amazing experience.

Jaime

Aug 25, 2016

The service agents were friendly and confident. They were attentive and caring. I have a breathalyzer in my vehicle and they made me feel comfortable.

Jami

Aug 25, 2016

Faster than expected, and professional staff.Will use this facility as long as I exist and recommend to friends and everyone possible.

Michael

Aug 25, 2016

I did not wait because I got smart and knew it would twice as long as they told me so I had my wife pick me up.

Paula

Aug 24, 2016

The sales woman was fantastic and so was the manager. I did my homework before I went and they worked to provide me with the best deal that they could.

Darell

Aug 24, 2016

Staff friendly and cordial. would definitely recommend to others suing this facility for car repairs. Timely and precise service to depend on.

Lorrie

Aug 24, 2016

Friendliness of the staff, great customer service! Was called and told what additions were needed, and had a great shuttle service to take me to work as well as pick me up from work to take me back for my car.

Bruce

Aug 24, 2016

The service advisor, Scott Jacobs, walked me through the experience since this was my first service visit. He was very knowledgeable and helpful. Kept me informed of the service progress during the complete visit.

Amy

Aug 24, 2016

I was treated with respect and didn't have to spend all day negotiating, I knew what I wanted and this dealership recognized it. Thank you for that!

Charles

Aug 23, 2016

The service agent was extremely pleasant and helpful. The job was completed quickly and efficiently. I would definitely recommend this facility!!!

Mark

Aug 23, 2016

Good and quick service for air bag recall. The appointment started on time and finished early. Couldn't ask for more!

David

Aug 23, 2016

Work was done as promised and on time and the facilities where you wait are always nice. From purchase to service, they have it all.

Leroy

Aug 22, 2016

The service was Quick, efficient and the staff was very helpful. The rental was very timely and useful and an excellent preview of future purchase.

ChrisHaggard

Aug 21, 2016

Due to distance, my wife and I had to do most of our car shopping on the Internet and over the phone. But Perfection Honda was great to work with. They would send us text updates as often as we wanted and would even go take pics for us since we weren't able to look at the car in person. They were great to work with and so helpful! I highly recommend their quality and service!

Karen

Aug 21, 2016

My service rep. was exellent. Scott J. was very informative on my current service, my questions, and on my future needed services (including what to expect cost-wise). He made me feel as if I truely was "a valued customer". Please recognize Scott for a "job well done". Thanks!Also, I appreciated how quickly my service was completed.

Mathew

Aug 21, 2016

The service staff treats us special every time we have to go there. We love Perfection Honda. And we just had work done at Academy and they are also good to us. Hugs to all.

Marvin

Aug 21, 2016

Your operation is very well organized and the people I interacted with knew exactly what I needed and how to deliver that in the most efficient manner. You offer an attractive waiting area and I especially appreciate your chauffeur service. This was my third visit over the past year and I am glad I finally received a survey to report back to you on your operation.

Shelley

Aug 20, 2016

It only took 45 min to have my car serviced! Everyone was so nice! I tell people I love my Honda & that's one of the reasons why I do!

Jolynne

Aug 19, 2016

Made appointment over the phone. Received reminders. Turned my car over to the service professionals. Got my car back in less than an hour.

Michelle

Aug 19, 2016

Service was completed quickly. I imagine it was done well, but I guess I won't know unless I have an accident, and I'd rather not know at all!

Gary

Aug 19, 2016

Once I made up my mind that I wanted to purchase, the entire purchasing experience was good. My sales person, Rahim was very easy to work with, made it a pleasant evening where in the past I would have been up tight. Loved the ease of insurance and not too much paperwork for finance. Only had to wait a little for the detail people but not too long. Everyone during the process seemed to enjoy their job.

Richard

Aug 19, 2016

From making the appointment to arrival at the Service Dept I was treated professionally and courteously. The service wascompleted in less time than I anticipated.

Beadfreak

Aug 18, 2016

I've been dealing with Perfection since 2001 when I bought my 2001 Accord EX from them. They are fast and thorough, as always. I have never had a complaint about Perfection. After all, that is their name! Mike West is the best service advisor I've ever dealt with. They always do an inspection after changing the oil, and let me know if there is anything else that needs to be taken care of. And if something isn't quite ready for replacement, they don't "encourage" its replacement just to make more money. As a customer who lost her job this year and is living on a fixed income now, I appreciate that.

Theresa

Aug 18, 2016

efficiency, competence, excellent work on old old Honda. Pleasant place to wait newspapers and all. But really thorough work on the car. thankyou.

Rayleen

Aug 18, 2016

Our experience was excellent. Our salesperson Ron was very attentive and cares about his customers. We appreciated the smooth buying experience and minimal paperwork to complete.

Caroline

Aug 18, 2016

You are fast and appear to be thorough, as always. And if something isn't quite ready for replacement, you don't "encourage" its replacement just to make more money. As a customer who lost her job this year and is living on a fixed income now, I appreciate that.

Israel

Aug 18, 2016

Honda employees are always helpful, respectful, and happy to see customer come thru their door. My new Honda is by far the best experience I have had with a car.

Sara

Aug 17, 2016

Wait time expressed was exceeded. Pleasant place to wait.Friendly and helpful check in. Shuttle service available Always impressive staff and service

Carlota

Aug 16, 2016

Kind treatment coupled with efficiency. Service managers make every effort to please. I look forward to eating a bagle with cream cheese.

Edmond

Aug 16, 2016

Service was great, and staff is friendly and efficient. I have never had a bad experience with this dealership for both of my Honda cars.

Theodore

Aug 16, 2016

The vehicle I wanted was not in stock. The dealership located it and trucked it in in less than 3 days.

Frances

Aug 15, 2016

The professional help we recieved was very good. And we like there recommendations they gave us in choosing a car.

Clinton

Aug 14, 2016

everyone was attentive without being pushy. I love my new car. I am very satisfied with the experience and will shop here again.

Kathy

Aug 14, 2016

The service department was booked but they worked in my vehicle and finished quickly. I didn't require the use of the shuttle service but it is good to know it is available.

Rose

Aug 14, 2016

The service representative told me what was needed to keep my CR-V in great running order. Although I will miss the former staff that used to work there (I'm a customer of about 20 years) I now know that the new staff will be just as reliable. I especially appreciate the fact that I was made to feel comfortable and relaxed with the new staff. Perfection is still the best. Thanks.

Mark

Aug 13, 2016

Joe P. was great. We really liked that no one made us feel pressured to purchase a vehicle. We had accessories installed a week later and the service staff was also excellent, friendly, and helpful.

William

Aug 13, 2016

Everyone is very pleasant-from the man who greets you when you pull in, to the man at the desk, Perfection delivers courteous service. The waiting room is comfortable and well stocked. They finished the car in a timely manner, too.

Jianzheng

Aug 13, 2016

very fast ,people very nice,everything including towing is totally free,and the changed the battery when they find the old one is not working,

Carolina

Aug 12, 2016

The service department and manager are amazing, they go above and beyond to help your visit. My experience was extremely satisfying and wouldn't think about taking my car anywhere else.

Lois

Aug 12, 2016

Branden was extremely courteous, informative, attentive and helpful. Everyone at the dealership was helpful in any way they could be.

James

Aug 12, 2016

Have always had great service and advice regarding the maintenance and care of my car. Very knowledgeable staff that do not mind a phone call when you have a question or concern.

Karen

Aug 12, 2016

Great customer service and the service representative even informed me of a recall for my vehicle and put in the order.

Thomas

Aug 12, 2016

They were professional and finish on time. The car was returned in clean condition with car wash Everything was good

Maren

Aug 11, 2016

The salespeople were efficient, yet laid back. They weren't so eager to sell me a car that they couldn't listen to my needs. There was plenty of communication throughout the buying process, and they took the time to explain everything. As a single woman buying a car, I wasn't expecting such a good experience, but I certainly appreciated it!

John

Aug 11, 2016

I found Ron Lentkowski to be an excellent salesperson and customer service representative and the Perfection experience to be fairly uncomplicated.

William

Aug 10, 2016

Staff was friendly, knowledgable and got the service done quickly. I couldn't ask for anything more. I've owned many vehicles and been exposed to many service departments, but I think Perfection lives up to its name.

Paula

Aug 10, 2016

They were able to work me in even though they were booked for the day. I do believe they care about their customers needs.

Richard

Aug 10, 2016

Easy transaction and salesman explained everything in detail. There was no pressure, we were very satisfied. We will deal with this agency again.

Marie

Aug 10, 2016

Total experience everything good you need to change this question I only needed two for my reveiew. I shouldn't have to use 20 words.

Yolanda

Aug 10, 2016

Was excellent, except for not being notified of completion maintenance til 45 mins after done. An apology was given, but would of been nice not to wait while I could of been on my way

Lynda

Aug 9, 2016

Very professional, helpful and efficient. This was a recall item and they installed the item in less time than quoted.

Richard

Aug 8, 2016

I didn't have to wait to speak with a service representative and the service was completed in a timely manner.

Cathy

Aug 8, 2016

Staff was courteous and professional. My visit was basically for an oil change, but the service tech noted a strange odor in the car and took the initiative to let me know and they located a mouse nest in my engine which was handled immediately.

Linda

Aug 8, 2016

Outstanding customer service. Very knowledgeable staff. Our salesman, Paul Bustamonte, was the best. He really knows the products and answered each question without hesitation.

David

Aug 6, 2016

Courtesy, efficiency and helpfulness is what I experienced buying a 2016 Honda Pilot from Perfection Honda. They helped my wife and I have a wonderful buying experience. Would recommend them to all my friends and family in the Albuquerque area.

Thereasa

Aug 6, 2016

The cheerful environment and "can-do" attitude of the entire team was excellent. Drew has a terrific sense of humor and he makes a mean cup of coffee. Mark explained the problem with my "baby"(1990 Honda Accord) to where I understood. Lee is such a gentleman; and Joe Kennedy--well he didn't quite get my joke on my last name--maybe because he was so busy doing his job. LOL. And last but not least--Dani is efficient and professional, and yet very friendly. It made the problem with my car easier to bear because everyone was so nice, Thank you all for a great experience. Now go ask your boss for a raise.

Belinda

Aug 6, 2016

The service was fast they said I was going to be done like in about two hours and I was only 45 minutes it was great

Gary

Aug 5, 2016

Polite staff worked with us to achieve the best price even though we forgot our discount coupon.Finished at the time they told us.

Clarence

Aug 5, 2016

overall attitude of employees and waiting areas. Sales people were helpful and knowledgable. The air bag repairs were done on time.

Suzanne

Aug 5, 2016

Very professional, genuinely nice employees! Were very eager to see to my needs and to make sure that I was satisfied with the service!

Christina

Aug 5, 2016

Great customer service. Everyone was very nice and professional. Chris Martinez and Fuzzy, you guys ROCK! The best thing was they didn't try to push me to do things that were unnecessary to my car. It is unfortunate that women still have to deal with that, but not at Perfection Honda...Thank you!

Jenara

Aug 4, 2016

Bertha Gurule was the most beautiful person who I have come across in a very long time she helped 150% would definitely recommend Perfection honda to friends and family!!!!

Donna

Aug 4, 2016

I have been coming to Honda for 15 yrs I love Mike West-and now he is Manager of Service well deserved.

Michael

Aug 4, 2016

Oustanding care and great communication. Much improved. I was helped by a gentleman that I had not seen before. He was incredible. Friendly, helpful and thorough!!

David

Aug 4, 2016

great service reps -- good appointment system -- lovely waiting areas with amenities. Best dealer experience we've ever had in 50 years of buying and servicing cars.

Bryah

Aug 4, 2016

Very friendly, helped me through the process of being a first time car buyer, informational. I could not of had a better experience any where else.

Leonard

Aug 3, 2016

Clean facility, pleasant and efficient staff, coffee while we waited. Best service and most comfortable waiting area we have received any where.

Benjamin

Aug 3, 2016

Your group of technicians and mechanics were able to fix the problem that was occurring with my car, both efficiently and speedily.

Arleen

Aug 3, 2016

We liked how friendly the sales rep and the finance department were toward us. They were patient with our decision.

Laurence

Aug 2, 2016

Experience was incredibly easy and Bertha, Sonia, Timmy, and Frank were fantastic to work with during my search, decision making process, and purchase.

Audrey

Aug 2, 2016

Mike West and his staff were very curious and professional. All work was done in a timely and efficient manner.

Karen

Aug 2, 2016

Joe was very helpful to me while I was buying my used car from Perfection Honda, and then he helped my daughter buy a brand new car. We both were very pleased to work with him as well as the other people in finance etc.

David

Aug 2, 2016

Rich was good to work with. He was patient through the test drive helping us move from used car to new. He was also very helpful training. My wife on the features

Nazeem

Aug 2, 2016

The dedication of the staff was amazing in getting the car of my dreams around the price that I want !!

Elizabeth

Aug 2, 2016

The friendly help. Helping us find exactly what we wanted. Fast service in every respect. Very professional staff,it was a pleasant experiance

Marnie

Aug 1, 2016

We leased a beautiful new Honda Odyssey from Perfection this last Saturday. Denise Mashburn, our salesperson, was absolutely fantastic... Nice, friendly, helpful and considerate. Thanks for a good car-buying experience.

Laurence

Aug 1, 2016

We were pleased that the recall for the airbag was done at the same time as the tune up and other services.

Lynette

Jul 31, 2016

It was easy & quick. Well, as quick as buying a car could ever be. Thank you Scott for working with me

Janet

Jul 31, 2016

the professionalism and the way I am treated with respect.I like the way they listen to what I have to say. It is not like it was years ago where being a women you were not paid attention to

Lance

Jul 31, 2016

Service was performed quickly, but they failed to reset the TPMS after rotating the tires. I spent more time figuring out how to reset the TPMS than it did for them to rotate the tires!

Brian

Jul 30, 2016

Service was done in an expedient manner. Polite service with nice waiting area. Appreciated the free water and WiFi. Was not expecting the car to be washed, so that was a very nice touch.

Sandra

Jul 30, 2016

Mark was an exceptional service advisor he and his team of technicians got my car out in a timely fashion and provided me with great service. I will definatley be referring my friends and family.

Sandra

Jul 29, 2016

Mark was an exceptional service advisor he and his team of technicians got my car out in a timely fashion and provided me with great service. I will definatley be referring my friends and family.

Patricia

Jul 29, 2016

I was kept informed through out the process.....the car was fixed and the work was done well. The car wash was a nice extra!

Israel

Jul 29, 2016

Monica was kind and professional from my first encounter by phone to text and in person. Paul was great, very easy to understand, considerate and efficient. The contract manager who went over my paperwork was great also as she helped me understand all and was very fun and engaging. I am sorry I don't remember her name at this very moment, but it was a very good overall expierence! I was very pleased.

Robert

Jul 29, 2016

Very attentive and courteous service manager. He managed to fit me in, even though my previously arranged appointment did not show up on the calendar, as promised.

Zeeshan

Jul 29, 2016

It was a great experience from the start where I met Bertha the Sales Consultant at the door. She was very thorough and knowledgeable with the Honda. She explained every feature of the car and then helped us choose the right color. Then Muhammad Guaba helped us with all the lease and finance options. He worked out a great deal within our budget. So far happy with our CR-V. Will definitely buy our next Honda from here :)

Joe

Jul 29, 2016

We knew exactly what we wanted and called into the dealership because we are from out of the area. Rich Neese and Daron in the financial department were not only able to get us into the car we wanted but in our price range that we were aiming for. They were able to take care of everything over the phone and have everything ready to go when we arrived at the dealership. Overall, it was just a great experience and they made it very enjoyable.

Dennis

Jul 29, 2016

I have been dealing with Perfection for 9 yrs. Always beentreated with respect and work has been great!! Keep it up!

Patrick

Jul 27, 2016

everything... billy wing and bo pino were very professional and very friendly.. i didnt feel like i was being pushed or cond into anything. i was explained in detail what i was getting into wether it was things wrong or right with the vehicle.. i definatly will return in the future and send anyone that i know or meet that needs a vehicle to you.. thank you very much

Dianne

Jul 26, 2016

I enjoyed that no one was pushy, and everyone made us feel comfortable. The environment was clean and welcoming. I never felt forced into the purchase either.

Edward

Jul 24, 2016

Our salesman was very cordial and patient throughout the entire process. We had boiled down our new car selection to either a Civic or an Accord. He didn't try to sway us either way. Just gave us all the facts we needed and allowed us to test drive both. After test driving the Civic EX for the second time, he found the car with the exact features and body color we wanted. Though the car we were test driving had all of the same features, he suggested that we take OUR car for a drive.

Chad

Jul 24, 2016

Professional, nice, and know their stuff! I left with no questions, needs, or concerns. These guys come highly recommended. If you ever had concerns about buying a Honda don't. You're safe!

Donald

Jul 24, 2016

Our salesman took the time to listen to us regarding our needs and was very prompt in handling our deal (we were done from start to finish in less than 2 hours!!). We greatly appreciated that! He made this a wonderful experience for our family!

Thomas

Jul 24, 2016

Clear and to the point, no nonsense about the service to be done on all items to be covered and or repaired.

Veronica

Jul 22, 2016

Car I wanted was brought to the dealership from another city.. Friendly staff.. Different staff members came by to explain or answer questions throughout buying process. Salesman did a great job.

Sophie

Jul 22, 2016

Fast, friendly and thoroughly professional service, shows care and understanding of customers needs. Very comfortable surroundings and amenities for customers.

Samuel

Jul 22, 2016

Awesome, knowledgeable service. The lady who opened up the lot to let the tow truck drop off my Ridgeline went above and beyond. Mike West and Mark were lightning-quick to get an estimate and heads-up that it was a total loss... New Honda car time when the insurance company settles.

Tryphenia

Jul 22, 2016

Joseph was very friendly, patient and professional. Rikayah provided excellent service going above and beyond. The team worked well together to make the process easy and painless.

Christyann

Jul 22, 2016

The customer service representatives were very willing to accommodate my needs & schedule. They were very friendly and explained everything clearly.

G

Jul 21, 2016

Greeted at the entrance to the Service Dept. by not only one but two people. :) The Service Rep. kept me informed all along the way. Even after having to run somewhere else for a new tire I was in and out of there quickly. :)

Richard

Jul 21, 2016

First service on our new 2016 Honda CR-V AWD vehicle. Easy to make appointment. Greeting at service bay was quick and efficient and service writer made sure everything regarding the service would be handled and other concerns we had that needed attention. I was in and out of Perfection in just 45 minutes. The car was as always delivered neat and clean following a car wash prior to departure. Thank you, "Team Perfection Honda"

Leon

Jul 21, 2016

Every thing was done well within the time promised. Service Manager was very accomodating in making sure the parts were available as I was going to bring the vehicle in from a distance so this dealership could perform the repairs.

Edward

Jul 21, 2016

Service people seem sincere and courteous. This is why I drive the extra miles to Perfection. Garcia Honda could definitely learn from Perfection.

Toni

Jul 21, 2016

Quick pleasant polite. I am disabled and everyone made my visit the very best. This questionnaire requires to many words.

Westside

Jul 21, 2016

The advertised used car I wanted to see had been sold but the person who responded to my query did not know that. However, they were apologetic.

D Hubbard

Jul 21, 2016

My husband and I went to Perfection Honda to look at a vehicle. The folks there were amazing from the start. No pressure, no haggling, no nonsense. Everyone was friendly, kind and treated us with respect. We found the perfect vehicle for us at a great price as well. Perfection Honda in Rio Rancho is truly outstanding.

Rori

Jul 20, 2016

Everybody from sales to finance was so informative and so willing to help. It made it a very pleasant experience.

Natalia

Jul 20, 2016

Joe Pancella was so great to work with. He listened to everything I was looking for. By the time I went in to sign the papers I changed things on him and got an upgraded vehicle. I'm sure staff wasn't too happy because we did stay pretty late, but they all treated me with respect and understood that it will be worth it. All very wonderful people to work with.

Virgie

Jul 20, 2016

The customer service as well as the quality of the repairs were performed excellent. Whenever I take may vehicle in for maintenance, I have a great experience.

Felipe

Jul 19, 2016

I had great customer service from everyone. We always bring our Hondas here for service. I don't have to dread having an oil change!

Sharon

Jul 19, 2016

Not pushy nor overbearing. Professional overall in sales process. I was treated like a valued customer My car buying experience was one of my better experiences.

Bikerider

Jul 19, 2016

I've been wanting a CR-V for a long time, and today I found the very one I had been hoping for. A sales person met me at the door and we spent the next few hours on what was a very pleasant car buying experience. Sonia was patient, informative, and helpful throughout the entire process. Thanks to the team at Perfection.

Happy Honda Fit Owner

Jul 19, 2016

I did not get the names of the young men who helped me in the parts department, but they made my day. After insuring I got only the parts I needed (I had ordered a piece it turns out I didn't need, as it was already included with another part) I asked if they were sure they would fit my vehicle. One of the men asked if the car the parts were for was with me and I said yes. While I was paying for the parts up front he came and said he had spoken with the service manager and since the service department had a bit of spare time they would install the parts for me. I waited inside the nicely air conditioned service entrance until my car was returned. Not only were the parts in place, but they had run my dusty little car through their car wash. Granted, the parts were just a trim piece which snaps into place and a bolt and plate to hold my spare tire, so the installations were not difficult, but it was so nice to have someone provide services that certainly weren't required. Additionally, the woman who handled the paper work for the purchase was extremely friendly. I left Perfection Honda feeling like a queen. I will never consider using another dealership for the life of my car, and will very likely purchase my next vehicle from them.Also, I checked the prices for the same parts at another Honda dealer in town and they were about 25% higher. Corresponded with Ken Dix to get the parts ordered. He was very helpful as well and his employees were amazing. I'm just sorry I didn't get anyone's names.

Gary

Jul 18, 2016

The service agent was professional and efficient, as was the cashier. All I got was an oil change but it was a good experience. The service agent told me it would take an hour and it took exactly one hour to the minute. Car wash great extra as is the free coffee in a nice waiting area.

Pamela

Jul 18, 2016

Everyone is very nice and helpful. The service was quick finishing at the time given. I will go back in the future.

Luika

Jul 18, 2016

Made appt for a seatbelt/air bag dash-SRS light indicator on and an oil change. Estimate time 2 hours but actually took 4 hours. Arriving after 2 hrs for the car no one could help us ONLY Mark and they didn't know where he was, take a seat and wait, We did for 2 more hours. Diagnosis faulty seat belt - no part available need to order part. Dealer called the next morning that my part was in! Routine oil change took four hours is a bit much.Today I call because my air bag cover was popping up, we went in and no AGAIN could help us. And Mark again isn't around to help. One service advisor wanted to start the paper work as the cashier went to find Mark, no paper work was completed cuz Mark showed up and looked at the dash and took it back to have service pound it down. POOR CUSTOMER SERVICE on my three visits to Perfection Honda

Maria

Jul 17, 2016

It was easy to make an appointment, the sevice was prompt and efficient, and the customer service was great, as always.

Debbie

Jul 17, 2016

Great customer service..and mechanics..Good problem solvers.. We drive 50 Miles each way from santa fe and we have a Honda dealer where we live.. we think that says it all!!

George

Jul 17, 2016

There was no charge for the express service and I was able to make an appt. the same week. The job was done promptly and my car was washed after the service.

Eppie

Jul 16, 2016

Efficient from start to finish. The greeter said that the car would be ready by a certain time and it was.

Mary

Jul 16, 2016

ron found the perfect car for me and timmy was awesome thank you ron would totally recomend very nice and helpful and great warrenty

mary gandia

Jul 16, 2016

thanks ron and timmy for makeing it a great experience

m gandia

Jul 16, 2016

Ron andtimmy were great never bougjt a car with ease Ron found the perfect car for us we love our car thank you

Tom

Jul 15, 2016

I had to wait so keeping the schedule was important. Albeit only an oil change, my car was in and out quicker than I expected.

Gary

Jul 15, 2016

I have drive Honda's for years, so I was well aware of the quality and safety features of the vehicles. I was most impressed with our salesperson and the rest of the staff that we dealt with. I truly believe that our positive feelings about our salesperson helped us make the decision to buy from Perfection

Brent

Jul 15, 2016

Great service. Our sales man was wonderful as well as finance. They made sure we got the perfect vehicle for our family without any pressure.

Melissa

Jul 15, 2016

He was very pleasant to work with and true to his word about our wait time. Thank you for taking care of us.

Barbara

Jul 15, 2016

Everyone was polite and friendly. Reasonably comfortable waiting area. I Liked having USA Today available. The charges were fairly well explained.

Patricia

Jul 14, 2016

Worked with me on this time belt situation and I'm happy! I was dreading the expense but it all worked out great.

Kathy

Jul 14, 2016

pleasant atmosphere to wait in. Mark kept me updated on progress. Timely service. Everyone was very pleasant and friendly and helpful.

NO HONDA

Jul 14, 2016

CAN NOT GET A RETURN E-MAIL, OR PHONE CALLS HAD MY CRV FOR 5 WEEKS FOR MINOR BODY,FRAME WORK ,CANT EVEN TELL ME WHEN I WILL GET MY CRV BACK I HAVE PURCHASED 4 CARS IN THE LAST 11 YEARS . MY NEXT CAR WILL NOT BE A HONDA !

Billy

Jul 12, 2016

Nobody was pushy, and I felt like my salesperson, Denise Washburn, sincerely wanted to make sure I was pleased with my experience. The whole team at Perfection took care of me and made sure I was happy with my deal.

Sarah

Jul 12, 2016

Staff are helpful and friendly. Work was completed by the time promised. Waiting area is very comfortable and clean. I always rely on the work being done correctly, have had bad experiences at other places over the years.

Diane

Jul 12, 2016

I liked the friendly & knowledgeable staff. I also appreciated that there was no pressure as I vacillated between two different types of vehicles.

di91

Jul 12, 2016

I have had experience purchasing vehicles new & used from various dealerships in the Albuquerque-Rio Rancho area. This by far has been the best encounter with a dealership . Although my husband accompanied me, the vehicle would be for my use. I appreciated being listened to & having my questions answered. There was no pressure as I vacillated between the Honda HR-V, & CR-V. I was able to take a few days to decide what I wanted. Everyone we encountered was friendly, knowledgeable & courteous.

Jacob

Jul 11, 2016

Bertha was fantastic and made the process low stress, simple, and low- pressure. She went above and beyond during and after the sale with ordering floor mats, toping off our tank, etc.

Marc

Jul 10, 2016

Service Advisor was friendly and well informed - sensitive to my needs and very informative about what my car needed - and didn't need. He didn't over sell me on stuff that wasn't due, and I really appreciated that.

Karen

Jul 10, 2016

Personnel were very friendly, courteous, and attentive to my needs. It was my first time at Perfection Honda and I had a very good experience.

Julie

Jul 9, 2016

Ron is amazing!! He listens and doesn't try to push anything you are not interested in. We will be back again for sure.

Marie

Jul 9, 2016

Was treated by professionals who are courteous and tried their best and got me my lease! And I really appreciate their effort. I have already referred people to Perfection and my sales person, Bob who was the best I've ever experienced as a auto salesman

Andrea

Jul 9, 2016

I emailed an online inquiry to several dealerships, Bertha from Perfection Honda in Rio Rancho emailed be back that that very same evening. I was not expecting to hear from anyone till the next day or so. She was very helpful as I was in a situation that I required a reliable vehicle right away. But with a recent move to a new home and a new job I did not have the funds for a proper down payment. Bertha my Sales Representative really worked some magic for me. She helped me get into a brand new car, within my budget. She is a rock-star! It did not take long, within about 2 1/2 hours we were out the door and on the road. Amazing service!

Aaron

Jul 8, 2016

Paul was great, I had very little time and he got me out in the time I needed. He and others went above and beyond for me and found exactly what I was looking for. Thank you to everybody especially Paul, this is my first Honda and when I am in the market for another one I will only come to Perfection Honda.

Carol

Jul 8, 2016

The serviceman, Scott, was not only attentive to me and my car, but he answered my Dad's questions and gave him his business card if he had any further questions. Excellent service!

Velia

Jul 8, 2016

patient and kind, they wanted to you to purchase but no one was pushy . While we waited it was very comfortable. gave us water, tea and lunch.

Henrietta

Jul 8, 2016

I like the appointment times and you can get in/out fairly quickly. I've worked with Mike for a long time or through two cars I've owned. He's fantastic.

Stephanie

Jul 7, 2016

Glad the shuttle ride is offered. I needed it. friendly and efficient service, clean facilities, complimentary snacks and drinks for the wait,

Ellen

Jul 7, 2016

The technician explained to me about the variation in oils. It took as long as I was told and not longer. I appreciated the 40 point checkup and the car wash!

Lucy

Jul 7, 2016

The service attendant greeted me with a smile and looked at his watch and greeted me by my name that made me feel very special. I did not have to introduce myself. He knew who I was by the time that I arrived, like he was expecting me.

Terrance

Jul 7, 2016

Very courteous staff. Have work done when promised. Have very pleasant and comfortable waiting area. Really love that you wash my car after servicing. Nice treat.

Lenda

Jul 6, 2016

The service department was prompt to see me and very busy, but my car was ready as promised. And it got a bath, thank you!

Trang

Jul 6, 2016

The staffs were courteous and helpful. Everything was explained to me before they perform the service. The price was average.

Julio

Jul 6, 2016

The entire experience was very positive. The staff at Perfection Honda is very professional. Aziz Gauba did an excellent job with the entire process. I will continue to due business with Perfection Honda.

Paul

Jul 6, 2016

Professional and friendly service personnel. They were courteous on the phone making the appointment and professional completing the scheduled service.

Tamara

Jul 6, 2016

The Service team is great. Mike Wells makes sure customers are taken care of and the tech (Josh P.) that services my car is excellent. All my questions are always answered and I can always count on them to have my car done when promised.

Vanessa

Jul 6, 2016

Helpful, reasonable, not pushy, willing to make a deal, very flexible and they will work with your constraints. Great Experience!

Kelly

Jul 5, 2016

There is no pressure on purchasing anything other than what you are in there for. The suggestive selling is very mild also.

Robert

Jul 4, 2016

Paul did a wonderful job helping us through the car buying process. Very knowledgeable and friendly. Would definitely buy a car from Perfection Honda again.

Cheryl

Jul 3, 2016

Timely appointment, prompt service when I arrived, convenient waiting area for customers, friendly courteous service representative, diagnostic service completed before promised time.

Cynthia

Jul 3, 2016

Sebastian is always extremely professional, knowledgeable, and very personable and explains all that is needed in assisting me to service my car. He has always gone above and beyond to help me. I appreciate that and his friendly manner in doing so.

Emma

Jul 3, 2016

The sales people were not pushy and very friendly. I found the car I loved and they helped me buy it without hassle.

CindyT

Jul 3, 2016

Sebastian goes above and beyond to always assist me with great service. He is friendly, courteous and very professional. Great service and work always. I would recommend them with no hesitation.

Chelsea

Jul 2, 2016

Rich and Monica were the two most gracious sales people I've ever met. I never felt rushed to make a decision or pressured in any fashion.

Natara

Jul 2, 2016

Driving home my a/c stopped working, heard noise under engine and called for a tow. I called Honda at 6:30 p.m. and Chris in Service answered and took my information. I arrived at 7:00 p.m. and Chris was still there!! He said he was still there answering calls - helping customers like me! The next day I was told I needed a compressor. It was end of fiscal year and I had to somehow get to work. He arranged for a loaner. Given that my Honda is 17 years old my husband asked if he could find a compressor (non OEM) which he did and saved us $200.00 which made a difference given the total cost.

Piper

Jul 1, 2016

Sebastian was great in honoring a previous price given as well as going over everything else that needed to be done to the car. He helped prioritize the services needed to help me make an informed decision while staying within my budget. The service was done is a timely manner. Thank you!

Ana

Jul 1, 2016

The Honda salespeople had excellent manners and were kind. Also, they were very patient to answer questions more than once. They relayed knowledge so the average person can make sense of it. Most importantly, they were willing to offer and counter offer until an acceptable price was reached.

Doyne

Jul 1, 2016

All personnel were friendly, polite, and helpful. Atmosphere in waiting area was relaxed, pleasant, and no tensions in other customers was apparent. I also appreciated the car wash.

Kenny

Jul 1, 2016

Your crew has always treated me very well in all respects. In this case (airbag recall) I realize the difficulty of the situation worldwide and appreciate the personal attention I received.

John

Jul 1, 2016

very helpful honest couldn't find anything wrong at this time told what to watch for then come back many thanks

Larry

Jul 1, 2016

Great service... Perfection did a full inspection of my car and advised me of any problems found. Even washed my car before they returned my car to me. Good job guys !!! And they mailed me a coupon to use for some savings on my service. I liked getting a "reminder mail" to remind me that service was likely due at that time... And it was right too... I was already planning to schedule service for my Accord that same week !!!

Darrell

Jun 30, 2016

Very friendly service, well priced and quick, facility very cleanIt is always a pleasure going here for service - I have never had a bad experience since buying my Honda Odyssey from them in 2010.

Sandy

Jun 30, 2016

Quick and always treated with courtesy and taken care of with excellence. Service manager is always so helpful and does a great job

Janice

Jun 30, 2016

Everyone that I interacted with was polite and helpful.The service was done in good time, and I was kept informed along the way. I felt that my vehicle had been carefully checked over and was relieved to know that had no serious problems at this time.Also, I appreciated the oil change coupon

Carol

Jun 30, 2016

The personal contact and the feeling of Honda personnel being truly there to help. The true friendliness of Honda employees.

Pamela

Jun 30, 2016

Helpful friendly timely service. Nice facility. Good WI fi. I wish they had waked my car automatically like they are supposed to. Overall just fine. That's all I have to say. Why do I have to have 20 words? That's why I don't fill out surveys!!!

Jesse grijalva

Jun 30, 2016

Just like to say honda perfection was a pleasure to do business with. Our salesmen Paul Bustamante was very knowledgeable and made our selection easy.

Thomas

Jun 29, 2016

Sebastien Deutsch was the service advisor that I contacted to set up and reschedule my service appointment for my CRV last week. He was very helpful, gracious, and accommodating in working with me. The process of checking in was very orderly - initially, there was one person who greeted and directed me where to go, then a service advisor efficiently handled processing me and the "B1" service to be done, and the "closer" person who notified me when my CRV was done and directed me to the cashier. All this took very little time. I was treated with respect, courtesy, and professionalism not only by the service personnel but also by the sales staff with whom I came in contact while I was waiting for my CRV to be serviced. This had a very familiar ring to the general atmosphere of professional hospitality that I was accustomed to at Mel Rapton Honda in Sacramento where I used to take most of my many Hondas for most of the last 30+ years when I used to live in the Sacramento Valley of North California. Thank you and kudos to all staff there, and in particular the service advisors, Mark and Scott, who handled my signing in and signing out. I don't know who the service technician was but am grateful for what he (or she? - have not heard of any female service techs, yet <:D ) did in being the technician who took care of my CRV.

Judith

Jun 29, 2016

The salesman was helpful, but didn't oversell or make me feel pressure to buy. He went the extra mile to facilitate the delivery of the vehicle.

Adriana

Jun 29, 2016

I loved that they manage to help me find the best apr for me as a first time buyer. They were incredible! And i love my new honda fit

Heidi

Jun 29, 2016

I arrived a bit before my appointment time, but they took my car in immediately. Service (routine maintenance) took only about 40 minutes. Customer lounge area was comfortable, with plenty of newspaper and magazine reading material if one needed it, and food and beverage choices offered.

Mark

Jun 28, 2016

Very friendly staff. Comfortable seating. Loved coffee Machine. Bagels need to be individually wrapped many people were grabbing with hands and taking apart and left uneaten part in container gross!!!

Val

Jun 27, 2016

Each of the people that worked with me were kind and professional, they answered all my questions and listened to all my needs.

Consuelo

Jun 27, 2016

I have always been very pleased with the service department. You have an excellent staff that does professional work. With the promotion of Mike West your service department will achieve greater results to the benefit of all your clients. Your outstanding service department is a great sales tool.Mike Scheid

Jacquelyn

Jun 26, 2016

Every experience I have had with this dealership has been a very pleasant one... from the first time I walked in, buying my car to the first oil change! Everyone has been extremely friendly and helpful. Thanks to everyone for making my first time new car purchase a great experience a great one!

Nancy

Jun 24, 2016

The young man was courteous, efficient and charming. He immediately addressed my concerns, suggested the solution and took care of my car in a timely manner.

Christine

Jun 24, 2016

Gave me an estimated time when vehicle would be done, and stuck to it. Also I had a puncture in my tire, so Scott advised me of situation, (before doing the work)and let me know my options.

Aaron

Jun 24, 2016

Chris Ressler went above and beyond! I've never received this kind of customer service in the service department. I would like all Managment to know.

CRAIGINNEWMEXICO

Jun 24, 2016

My wife and I have never had a better experience at a Car Dealership. Our Sales Representative Bob Brutyn, was extremely professional and knowledgeable. He was patient, answered all of our questions and provided in depth detail on the vehicle we were interested in acquiring. Even the Finance Department was a pleasure to work with. This is a top notch organization with great employees.We will be recommending that anyone we know visit Perfection Honda for their next car buying experience.Craig and Veronica Shaw

smrcustomer

Jun 24, 2016

I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way above and beyond expectations. Communicating, renting a car for me, being seriously concerned for customer safety - I can't express my appreciation enough. Mike and Sebastion went out of their way to be helpful. The van driver was also extremely helpful.

Sandra

Jun 23, 2016

Sales Person Denise Mashburn made our car buying experience the best I have had. She was very sweet, helpful and was not pushy.

Sarah

Jun 23, 2016

Denise M. was Wonderful! I don't particularly care for Car salespeople but Denise was kind and actually listened to what I wanted in a vehicle. She is a GREAT asset to your company.

John

Jun 23, 2016

I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way above and beyond expectations. Communicating, renting a car for me, being seriously concerned for customer safety - I can't express my appreciation enough. Mike and Sebastion went out of their way to be helpful. The van driver was also extremely helpful.

Ql

Jun 23, 2016

I went to Perfection Honda to look at a Honda pilot I saw on line and was immediately greeted by Ron Lentkowski, he was great! He showed me the Honda pilot I was looking at and I fell in love! He answered any questions I had and continues to make himself available for any of my questions and concerns! Thanks Ron!Qlucero

Craig

Jun 22, 2016

At 56 and having purchased several cars over the years, this was the absolute best experience...by far...that we have ever had. The "Sales Process" was amazing. Even the trip to Finance was great.

Theodore

Jun 19, 2016

Scott Walker is fantastic. The best thing about our relationship with Perfection is the people. Darren in Finance made it easy.

Iluonose

Jun 17, 2016

Everything really from my first call. I was directed to Bertha Gurule who was very friendly and helpful. I was still in NYC at the time and did not come on the day scheduled, I flew in on a different day and so she was busy with a customer. She immediately welcomed me very nicely and asked Joshua Gonzalez to help who was wonderful. He was amazing, patiently answering all my sister and I questions, not pushful and gave excellent advice and helped negotiate a great price on a Honda touring. I had to return to NY and changed my mind to go with the Accord EX -L instead of the touring, from buying to leasing and yet the team was so accommodating. It was difficult orchestrating this from NYC and I had to change my arrival date a few times but Bertha remained patient, helpful and was never upset with me. Bertha remained in touch with me throughout the process. When i finally arrived in Albuquerque, she was AMAZING and went over and beyond. She picked me up as I had no transportation, actually allowing me to drive her car to the dealership as I had not driven for a while and was a little concerned. she made it a smooth , easy process. She went over every detail with me, made important suggestions/advice. She went over every detail of car> She was extremely supportive, friendly, made me feel comfortable. i never felt pushed to make any decision i did not want to. She was totally professional. MONICA in the finance team was excellent and she early worked with me to get a price i felt comfortable with and great financing. Don Overman was also wonderful- he went over in detail all service plans, again was never pushful but made excellent recommendations and helped me with registration.. Other agents came to help while Bertha was going over car details with me- Rahim etc. I know I keep going on and on but it was really a wonderful experience for me and I give them 10 stars!!!!!!

Loretta

Jun 17, 2016

Jamie went above and beyond helping me during the car buying experience. He picked me up from the company that removed hand controls from my trade in and drove be to the west side of town to complete paperwork and then drove me home. Mohammad, the sales manager was also great.

William

Jun 16, 2016

My sales representative, Sonia Torcioni, was very helpful, informative, pleasant, patient, and diligent. She went the extra mile to ensure that the trim package items I needed for my 2016 Honda Pilot Elite were part of the basic cost of the truck. She was very competent in showing how some of the safety features worked and in helping adjust other settings with the truck. She was a pleasure to meet and work with.

Barbara

Jun 13, 2016

We are new to Albuquerque, Chris Ressler quickly had both vehicles repaired and returned to us and we will continue to use this garage.

Karen

Jun 12, 2016

I loved that Sonia listened to what I said. She offered suggestions and showed me other things, but always respondedto what I was saying

Leslie

Jun 11, 2016

ease of sale and strong knowledge of product sold. Great customer service and follow up. will come back for our second car very soon.

Placida

Jun 9, 2016

Quick professional service with wait time in a bright ,clean room. I have used Perfection Honda for eleven years and have never been disappointed in the results.

Janelle

Jun 9, 2016

The professionalism of the employees, friendliness, & efficiency of the staff. One employee helped another customer & I to figure out the coffee machine, and Bertha Gurule was especially kind & easy to be with as she explained & toured me in a 2016 Honda Fit, expounding on its new features. I was impressed with the gentleman who 1st met me as I drove up to your facility. The waiting area was clean & thanks for the coffee & bagels. Well done!

Anita

Jun 8, 2016

This was my first visit to Perfection Honda . It was a very pleasant experience. I brought my car for a pre-vacation check up. Mike West was the Service Advisor. such an asset to your company to have such a wonderful employee. He explained everything that was done to my car. I will always bring my car to you for any service that is needed in the future.

Louise

Jun 8, 2016

Sabashtion Dutch is a great service person. He always goes out of his way to help me and never complains.

Mona

Jun 7, 2016

I was greeted immediately by a service person, who was very pleasant. The transaction was fast, smooth and efficient. My car was ready when the service person said it would be - 1 hour for an oil/filter change.

Lisetdelr

Jun 6, 2016

I went to the dealership on Friday to look at cars but I ended up with a Honda Accord. Ron Lentkowski was the salesman that help me choose an amazing car. Everyone was nice and friendly best decision I ever did. Thank You I LOVE MY CAR!!!!

Matthew

Jun 5, 2016

The experience had no pressure to buy nor did they haggle us over pricing. They heard what we wanted and made every opportunity for us to get it.

Michele McNamara

Jun 5, 2016

I went to two other dealerships before going to perfection Honda and they tried to push me into deals I couldn't afford even after me telling them I couldn't afford it. Perfection Honda was very understanding about my budget limitations and was very willing to work with me to get me the deal I wanted. My only complaint is that my sales rep made me feel guilty for keeping him past his scheduled hours. He also got frustrated at my request to keep my old licence plate because that meant it would have to be removed from my old car first. However overall service I received from my sales rep and the other associates far exceeded the service I received at other dealerships and I would highly recommend Perfection Honda for future car buyers. Perfection Hondas prices were also cheaper than Garcia Hondas.

Toni

Jun 3, 2016

Very professional and friendly staff. Never once did I feel pressured or pushed to do anything I wasn't comfortable with. Paul Bustamante was excellent and helped me get the car of my dreams.

Mackell

Jun 2, 2016

Was in for service and had purchased the nav update. The directions called for the crv usb in glove box and could not fined. I told Mark my service advisor about it and he said would look into it. HE GOT IT DONE.

Amanda

Jun 2, 2016

Very knowledgeable. Shuttle service was friendly. The ease and quickness of my time there was nice. Agents were all nice and understanding of having my son with me as well.

Christopher

Jun 2, 2016

Mostly, it was the ease of the negotiations and how all concerned parties did their little "give and take" to make the entire process fast and very productive.

Jennifer

Jun 2, 2016

I felt that every employee I encountered went out of their way to ensure my car buying experience was a good one!

fookietoo

Jun 2, 2016

Mostly, it was the ease of the negotiations and how all concerned parties did their little "give and take" to make the entire process fast and very productive. On a scale of 1-10, I give Perfection Honda a 20 !

Connie

Jun 1, 2016

Bob the sales person was very nice on his approach. No heavy sales pressure. Took to the to find out what we wanted to look at and answered all our questions.

Andrew

Jun 1, 2016

The professionalism of the sales and finance person. The manager met with us also and he was also pleasant and professional.

Analisa

May 31, 2016

Darrell Gerber (sales person) presented our options to us but we never felt pressured into purchasing the vehicle. Although we wanted to obtain financing through our credit union, he also was able to provide us with a better interest through another credit union which was very helpful.

Kristin

May 31, 2016

The employee that I dealt with was very helpful and friendly. He delivered personalized services and went beyond to answer questions I had.

Theodore

May 28, 2016

They make an effort to get my service appointments when I need them. I also do not feel like I am getting "gouged" at Honda service.

James

May 28, 2016

Scott very informative about the vehicle we purchased.Was available through out the whole process.Purchase was great and efficient . Will recommend Scott. Great service.

JAMES McCallon

May 28, 2016

Scott Walker very informative about the vehicle we purchased.Was available through out the whole process.Purchase was great and efficient . Will recommend Scott Walker . Great service. Was very Patient with all the questions we had about the vehicle. We are very happy with or purchase.We previously had a 2014 Honda CRV bought a 2016 crv.

Patricia

May 27, 2016

my experience from the start has been nothing but good, I can tell the company really works on customer service!

Dierdra

May 25, 2016

They really worked hard to get us out quick purchasing cars where took 2 hours instead of other experiences we've had purchasing cars from other dealerships that took up to 6 hours.

Jeniffer

May 23, 2016

Josh was amazing! We did not feel like we were pressured into buying a car. We just felt like he was there to listen to what we wanted and delivered. We got the car we wanted and it was all a pleasant experience.

Joetta

May 22, 2016

I liked that I called, spoke wit Paul, told him what I wanted. He had it ready when I got to the lot. Drove ot, and the finance process began. Very nice few hours to purchase my new car.

Christine

May 22, 2016

Brandon, Frank, Timmy and Bertha were all amazing, involved and engaging. They worked hard to get us the two vehicles we wanted and for the price we wanted to stay at.

Monty

May 21, 2016

People, was already sold on the car. The people there made the difference. You can only do so much online but the staff here was the deciding factor on where we purchased. A 10 to Sonia our salesperson, a 10 to Muhammad who helped get some paperwork done beforehand, a 20 to Monica the general manager for patience and putting up with us and lastly Timmy, another 10 for getting us through the finance process. Great bunch of people.

Karen

May 20, 2016

Very thing about the process of buying the new Pilot was done in a pleasant and professional manner. There was no high pressure sales tactics and all the staff at Perfection Honda were very patient. Darrell was a delight to work with.

Paul

May 19, 2016

The professionalism and kindness of sales rep, Paul Bustamante. He took the time to explain all the bells and whistles on vehicle. This gentleman is an asset to your organization.

Joseph

May 19, 2016

All staff I worked with, especially salesperson Brandon Maese, were patient and extremely friendly. They were thorough in explaining my options but I never felt pushed to make a decision. My interaction w/ Perfection Honda started w/ an online availability inquiry on a specific CPO Honda accord I was interested in. Staff were quick to respond with information about the car, which was nice.

Vallerie

May 18, 2016

I was greeted by Bobby and he was prepared for my visit with all my information. The work was done efficiently and an additional repair part was ordered at a very reasonable cost. My service was perfect at Perfection!

Jaime

May 18, 2016

Sonya/Sonja was amazing. She is the best sales woman I have ever met. She makes me wanna come back and buy more cars from Sonya/Sonja. She is a 100%. She is excellent a 10 out of 10 star rating.

Robert

May 18, 2016

This was the best car buying experience that I've ever had. Working with Sonia and Monica was by far the easiest ever. Thank you for getting our family into a new vehicle the wife loves it!

Paul

May 17, 2016

No one seemed pushy. Salesman (Darrell Gerber) was very helpful but never was a stereotypical car salesman. If he had we probably wouldn't have purchased a car.

Eddie

May 17, 2016

The personal touch I received was awesome and much appreciated. I was provided with many options that fit our needs.

Rita

May 16, 2016

Even though we came at closing they were very respectable and never made us feel like we were causing an inconvenience. We liked that because we needed the car and it was the only time we could make it out that day. Luckily we got to drive off the lot in the new car, only 2 hours after arriving.

Julia

May 16, 2016

From the moment you drive up everyone is friendly and the service was quick. Nice waiting area and I love the coffee!

Julie

May 15, 2016

I'm thrilled in every way about my new car! Bob Brutyn was knowledgeable, patient, extremely courteous, and efficient. He helped me find the right car and gave me a great price. I'd definitely go back to Perfection and work with him again.

Julie from Corrales

May 15, 2016

I'm thrilled in every way with my new car! Bob Brutyn was knowledgeable, patient, extremely courteous, and efficient. He helped me find the right car and gave me a great price. I'd definitely go back to Perfection and work with him again.

Richard

May 12, 2016

Ron "Ski" was really helpful and had a great sense of what I was looking for and what kind of deal of would be interested in. Rukia (sp?) in the Finance Office was great and processed everything quickly and professionally. Great job!

Sarah

May 10, 2016

Honest, professional. A high class customers service from beginning to the end. All businesses should have this kind of customers service.

Carol

May 9, 2016

My salesperson Brandon, he was very efficient, he answered all my questions and concerns. He had alot of patience with me. Had a hard time making a decision on the color but he never rushed me. I also liked Devon he explained everything to us and I felt he had our best interest in mind. Never felt this way before.

Stephen

May 9, 2016

How friendly everyone was. Scott w. Was so nice and patient..he worked with us making sure our auto needs were met and educating us about Honda vehicles. The finance people were wonderful thank you Darren

Rozanne

May 6, 2016

Tom Madden (our salesperson) was wonderful. When it comes time to buy another car and we choose Honda again -- which is likely as the 2016 Pilot is our 4th Honda vehicle -- we would want to work with Tom again.

John

May 6, 2016

Service was prompt and courteous. We were out of there on schedule. Even washed my car! Love that there is a play area for my 2 year old grandson to use since the wait for an oil change is 45 minutes!

Klove1125

May 4, 2016

We were greeted by Ron Lentkowski, and he was great! We told him what we were looking for and guided us to our Honda Civic. So friendly and knowlegable. Would reccommend him and Perfection Honda any day! Thanks again!

Thomas

May 3, 2016

All the people we interacted with are professional, kind, and fun. Scott Walker took care of us with our purchase and Timmi from F & I also took care of us with the "money" things. Very easy process, the best we have been through yet!

VictoriaNL

May 2, 2016

We bought out pilot from Paul Bustamante! He was extremely friendly knowledgeable and got us into a vehicle that we love!! We refer anyone wanting a car to Paul because we know they'll be taken care of!

Cynthia

May 2, 2016

Bertha, I liked Bertha! I felt like she was patient with me as I asked many question, but also understood that this really was the perfect car for me. I made the four hour trip from Cortez on Sunday to see the car because Bertha had treated me so well, and had been honest with me. I bought the car and drove home in it that night! The the woman in finance (R) was also a delight to work with!

Frank

May 2, 2016

The professionalism of all the Honda staff was impressive to me as I selected my car during the process to make a deal.

Roberta

May 1, 2016

As always, my visit to the service department was great. Staff was very thorough with recommending services, not at all pushy, answered all my questions to my satisfaction and of course i am happy with the quality of service. I had an oil n filter change plus had factory windshield wipers n blades re-installed (unfortunately I'd deviated n purchased other brand components n regretted it).

Paul

May 1, 2016

Whenever you enter the dealership you feel at ease. It is comfortable, the people are helpful and the service is great. I've been getting my Accords serviced at Perfection since 2008 and I've always had an outstanding experience. I also like the Dove hot chocolate available in the waiting area.

Unhappy

Apr 30, 2016

I learned a valuable lesson when bringing my car in today. First come is NOT first served. And, I foolishly told the kid who checked me in (Mark Gurule) that I would be back at 1:00. Word to the wise: never, ever do that. My car was serviced out of order and I had to wait for it when I returned--because I arrived before I said I would. A 45 minute job had not been completed 4 hours later! The service writer was unsympathetic: "You said you were coming back at 1:00 so that's when I scheduled it for." In sum, carefully watch your words when discussing anything with the service writer.

Margaret

Apr 29, 2016

The service manager greeted us immediately, told us how much time it would take to get the car serviced, thanked us profusely for our business, and said he hoped we would come back. The actual wait time, by the way, was appreciably less than what was estimated.

Thomas

Apr 29, 2016

Had a couple of problems with the vehicle I purchased but it was dealt with immediately and fixed great service all around

Laura

Apr 28, 2016

The sales person (Sonia) was very nice and helpful. Kept looking for a used car that would fit my son's budget and continued to follow up with her management to reduce price when possible.

Matthew

Apr 28, 2016

Everything was set up and ready by the time I arrived for my appointment. The sale was seamless. Mr. Bustamante was extremely professional and did not push any unwanted accessories. Will definitely recommend.

Natalie

Apr 27, 2016

As always the staff were courteous and professional. The dealership was clean and bright and my car was serviced quickly.

Shirley

Apr 27, 2016

I liked being checked in by a service person whose handwriting I could actually read and knew the service I was signing for.

Bruce

Apr 27, 2016

Both Scott and Daron were extremely helpful and thorough in explaining my options. They're very good at what they do, were reassuring at every step of the way, and I commend their curbside manner. I am very positive about the Honda product in general and my experiences with Perfection Honda's sales and service in particular.

Malissa C

Apr 26, 2016

Aziz Gauba worked with me to make sure that I get exactly what I want in a car. The Finance Department looked into different APR's, lenders, and months of loan so that I could have a monthly payment I could afford for exactly what I need. Mr. Gauba was patient with me as I was undecisive about the car I wanted. He listened to what was important to me and then made his professional recommendation without adding any pressure. Thank you for the great experience!

Malissa

Apr 26, 2016

The salesman, Aziz Goubda, worked with me to make sure that I get exactly what I want in a car. The Finance Department looked into different APR's, lenders, and months of loan so that I could have a monthly payment for exactly what I need.

Lenny

Apr 25, 2016

sales person was very courteous, knowledgeable, great customer service. Was able to get us into a vehicle within our budget.

Samuel

Apr 25, 2016

Tom is a great guy. Bought two cars from him this year and last and had a great experience both time. Very friendly and professional. Highly recommend Perfection Honda and dealing with Tom as your salesman.

Christopher

Apr 25, 2016

They took care of us. We went in for a warranty item and even though it ended up effecting more than the driver door they replaced all doors at our request. Exceptional service.

Nancy

Apr 22, 2016

The service team is professional. And I trust that they are not trying to find things wrong just to increase profit.

Thomas

Apr 18, 2016

Everyone in the Service Dept. is friendly and generally smiling. Mike West is an asset to the department and it is good to see he has been promoted to Service Mgr. He has been my service contact for over 8 years and it is comforting to know someone there and be my go to guy for questions or issues I may have.

Victoria

Apr 17, 2016

Friendly not aggressive. Patient and willing to look at several different loan options before reaching agreement. Finance options clear not pushy. Offered what was beneficial and explained what wasn't necessary. I am very happy with my vehicle and loan and happy with the people who helped put it together.

Erica

Apr 13, 2016

Greeted by "Fuzzy" before I even got in the service door. I was promptly waited on by service rep at desk. I had work to do so spread out on a table, got a nice cup of coffee at your beverage station (really liked!) and was pleasantly surprised that my 3 hour job only took 1.5 hours.

Linda

Apr 13, 2016

We were just looking, Scott took great care of us, I got sick and since my son already has a Honda from perfection those two handled everything.

Edward

Apr 8, 2016

Christina Blair was very helpful and answered all questions. She was not the typical pushy salesman and was very professional. She made my new purchase smooth and easy.

Jesus

Apr 7, 2016

The knowledgeable personel, the professionalism and the patience with the public. Thank you perfection Honda for take care my car.

Michael

Apr 6, 2016

Service personnel was very friendly. Made the process painless and quickly. Possibly 5 minutes and we were out the door. After asking how long it would take we were told it would take about an hour. indeed, within an hours time we received a text stating our vehicle was ready for pickup.

Robert

Apr 6, 2016

Ron L., salesman, is a real gentleman who knows his products. Dealer manager also a gentleman who dealt fairly with us from the first phone call to the closing. Very technical car but they had all the answers, be ready for a learning curve these days!

Amy

Apr 6, 2016

Everyone was very helpful and provided great information to get me into the car that I wanted. Darron and Christina were great!

Sarah

Apr 5, 2016

I liked that insurance was offered, even if it couldn't beat my current rates. I also like the fact that the GAP insurance on the vehicle was affordable.

Paul

Apr 4, 2016

Rich Neese made the purchase very easy and without any pressure. I was in at 2:15 and out by 5:30. Seem less process.

Brenda

Apr 1, 2016

All of the people that I dealt with were very professional and they went above and beyond in offering ways to make it easier for me to both sell my car and test drive the car that I bought.

Carol

Mar 31, 2016

Thorough inspection of the vehicle. The technicians found a failing battery and replaced it on the spot. All very professional.

Gerald

Mar 31, 2016

Everyone was so friendly the moment we walked in. Bertha Gurule is an excellent salesperson. She was so personable and we felt like she was really thinking about our personal needs and wants in the type of car we were looking for without pressure. We would shop at Perfection Honda again and refer our friends.

Deyanna

Mar 31, 2016

The time everyone took to complete the sale and how everyone took the time to speak with us and explain what was going on.

Andrew

Mar 30, 2016

Christina and the entire staff, including Mohammed of Allstate, where able to give me the exact deal and car that I wanted. Every person was extremely professional and pleasant to work with. I will and have already recommended this dealership to my friends and family. Great Job guys and Thank You!

Lenda

Mar 30, 2016

No pressure environment. Very polite and knowledgeable sales consultant. He did not pressure us yet made himself available when we needed him. He went out of his way when we asked for something.

Matthew

Mar 29, 2016

Ron was very accommodating through the whole process, allowing all the time and consideration I needed to make an informed decision.

Melody

Mar 28, 2016

Tom always treats us as if we're his most important customer. We love working Hafeez and the entire staff there

ben, kathy123

Mar 27, 2016

our sales rep: Darryl Gerber made sure we got exactly what we wanted; very professional with a great sense of humor. He was extremely helpful in making sure we understood the dynamics of our specific financial circumstance with our trade in. I was impressed that Perfection Honda had someone to help us with the continuance of our auto insurance with our carrier. 5 star + customer service all the way around.

Katherine

Mar 27, 2016

our sales rep: Darryl Gerber made sure we got exactly what we wanted; very professional with a great sense of humor. He was extremely helpful in making sure we understood the dynamics of our specific financial circumstance with our trade in. I was impressed that Perfection Honda had someone to help us with the continuance of our auto insurance with our carrier. 5 star + customer service all the way around.

Larry

Mar 27, 2016

Salesman was a good listener, and attentive to the issues related to my wanting to purchase a new vehicle. Positive experience all around.

dash

Mar 25, 2016

Went in to look at a used car for my daughter and was greeted by Scott Walker. Told him what we're looking for and he showed us a couple available vehicles that met our needs. After a test drive we got the deal done. Once in the office he got all our information to complete the deal and we were done in a short time. He also agreed to split the cost on a minor repair to the car. This was by far the best and most hassle free car experience. Will definitely go back when in the market again.

David

Mar 25, 2016

Went in to look at a used car for my daughter and was greeted by Scott Walker. Told him what we're looking for and he showed us a couple available vehicles that met our needs. After a test drive we got the deal done. Once in the office he got all our information to complete the deal and we were done in a short time. He also agreed to split the cost on a minor repair to the car. This was by far the best and most hassle free car experience. Will definitely go back when in the market again.

Ted

Mar 25, 2016

I was greeted as I was driving up. I was given directions, stepped in to a desk and was out in less than 2 minutes. They serviced my vehicle before the scheduled time and called to let me know it was ready.

doggiesaredoggies

Mar 24, 2016

Absolutely the most professional dealer we have ever dealt with. The entire process took the correct amount of time with each of our concerns properly addressed. Truly an rare and honest dealer.

Noel

Mar 24, 2016

Professionalism of every employee we had contact with. Specifically, they listen, then provide appropriate answers. While there, we were treated as the only customer. even though other customers were often on premises, therefore the process moved right along at the correct speed.

Dale

Mar 24, 2016

While the resulting service is very good, the personal and sincere attention by my service rep, Ralph Vargas, is outstanding!

Rukia

Mar 24, 2016

Every one at the dealership was very helpful and They were able to get what I need right on time.

Richard

Mar 20, 2016

Starting with Fuzzy then Scott, Mark and Chris, all 4 were very courteous and professional. They were up front and honest throughout the process. All 4 are great!

Dale

Mar 18, 2016

The service advisor Sebastien Deutsch was very helpful and provided very good customer service that went above and beyond what I usually get from people. Very friendly person and represented Honda well. He was honest with the vehicle assessment and didn't try to push something on me that I didn't want. He should be Honda's role model for customer service.

Pamela

Mar 18, 2016

Person who helped check me in/out, "Fuzzy" and the saleswomen who helped me with setting up my hands free telephone programming.

John 3Rd

Mar 17, 2016

Everyone we dealt with throughout the purchase process was friendly and professional. We would definitely recommend Perfection Honda to anyone shopping for a new vehicle.

Anita

Mar 16, 2016

I was so pleased with Sebastian. He was very imformantive with all my questions He was patient and answered all my questions in a manner that I could understand. I will ask for Sebastian next time I go in for service.Thank you, Anita Sanchez

Michelle

Mar 16, 2016

Everyone I came into contact with at Perfection Honda was friendly and helpful. I am always very comfortable when I take my Pilot in for anything at all and feel at home. My questions are always answered thoroughly and respectfully. I recommend Perfection to all of my friends!

James

Mar 16, 2016

We didn't have an appt, but had put off an oil change and wanted to get one before driving to Lubbock. My daughter was in and out in about an hour even with no appt.

Dean

Mar 13, 2016

Sebastian Deustch - SUPERIOR Customer Service - Facilitated order of a replacement seatbelt assembly for my mint condition 2001 Honda CR-V. When Honda USA was not able to cover the cost of parts replacement and service call to install (considered normal wear), Sebastian was still able to give me a customer discount that made the price more reasonable. Sebastian definitely went "up and beyond" to assist me. I was in and out in approximately one hour, props to the service techs as well.

Virginia

Mar 12, 2016

Making an appointment was easy. Everything went exactly as expected, all the warranty work was done in less time than quoted, they did another small warranty job without even blinking, and they even ran my car through the carwash!

Daniel

Mar 8, 2016

I had an oil change and as always, the service was prompt and they always make sure to wash my car exterior and check my brakes and tires. Excellent value for the price.

Karl

Mar 8, 2016

I came in with a 12 year old vehicle but was treated as if I had purchased a new car. I had delayed my recall work considerably until I had gotten repairs to my old, but loved, Pilot. I thought I would get tsk-tsked but it was the opposite of what I expected. Everyone was super friendly and non-judgmental. When it is time to get a new vehicle I will be coming to this dealership.

Celestino

Mar 8, 2016

No pressure attitude. Professionalism. Christina Blair is a fantastic sales associate!! She listened to our needs...and provided us with all the necessary information.Working with both Christina Blair and Monica O'Malley was a terrific experience!! They make a GREAT team!

Michael

Mar 7, 2016

The fact that Perfection Honda had the new car (with all the requested modifications) waiting for us at the appointed time combined with the fact that Perfection Honda took care of all the title, registration and license paperwork for the new and old cars made for a very pleasant experience.

Robin

Mar 6, 2016

Perfection Honda Service staff treated me with respect in every interaction. When I brought my 2013 Certified Pre-Owned Civic in with a broken inner fender well less than two weeks after purchasing it from another dealership, Perfection Honda took care of me as if I had bought the car there. They even covered my non-warranty repair when the original dealership refused to.

Susan

Mar 5, 2016

Am having a few small problems and Mike West is very aware of them and finding a solution. It is really nice to be called by your name and be remembered. You definitely do not feel like a stranger. He is always attentive to whatever it is I need or have to say. He's one reason I keep coming back.

Israel

Mar 1, 2016

Our salesmen was kind from the moment I spoke to him on the phone, very informative on exactly the kind of car I was needing for my family and I. Upon arriving at the dealership I was greeted with smiles and shown to a seat where Ron answered all of my concerns. I really have to say it was truly the best experience I have had purchasing a car.

Nancy

Mar 1, 2016

The service advisor (Mark) talked TO me - not AT me. All of my questions were answered clearly and completely.

Jette

Feb 29, 2016

Rahim Jinah was an excellent sales person, not pushy at all. He stayed with us and attended to us through the whole deal. He was very professional and kind. Everything went so smooth.

Stephen

Feb 29, 2016

Christina Blair (our sales rep)was very easy to talk to and she was very knowledgeable on the vehicles. If she wasn't sure, she would research and verify the information.

SweetSue

Feb 23, 2016

The sales consultant, Ron, was known to us at another dealership. We had not planned on purchasing that day, but seeing Ron, and having him listen to us 100%, we did indeed purchase a new vehicle. Ron IS the reason we bought from Perfection Honda.

marlene & nick

Feb 22, 2016

Our salesman was Rahim and we could not have been treated any better! If you are looking for a car, go in and tell him what you want. He will sort you out! The sales, finance and service people have all be great. So far above expectations.

lexton2186

Jan 8, 2016

After a recent visit for service, in which I was not particularly happy, I contacted Mike West. He went way beyond my expectations and solved the issue way beyond what I was expecting. He is very professional and very knowledgable. He is the best that I have ever dealt with at a car dealership.

DK2016Fit

Jan 5, 2016

We are pleased with the recent sales experience at Perfection Honda. Scott Jacobs answered all our questions. He was polite and enthusiastic. We never felt highly pressured. Yes, after the trade and purchase deal was consummated they did try to sell extras but they were not objectionally persistent.

DERF0723

Nov 29, 2015

I'm not an expert with cars but the team in Rio Rancho really helped me in getting a car that I was looking for. I would like to commend Ron who was the saleslerson, he was really detailed in explaining everything about the car and all other info that I should know. Monica O'Malley, the sales manager, was also very helpful and tried to cater to what I really need. It was nice doing business with your branch.

Happy Nana

Nov 13, 2015

My husband and I walked in late 7:00pm and our salesperson, Christina, worked with us until we drove off in our new Accord. Timmy in finance worked long hours to get us the best price. There was a hiccup and we found our dash had a discoloration spot. Mike in service and Ryon in sales, acknowledged the problem and found a solution- quickly. I was happily surprised to find a company that honors its sales. I will buy my future cars from Christina at Perfection Honda. Thanks and I appreciate your honesty and dedication to customer service,

JenB2009

Oct 22, 2015

My family and I have been taking our vehicles to Perfection Honda for service for many years and have always had excellent service.Sincerely Jennifer Belt.

AngryCustomer2015

Oct 6, 2015

Most horrible service ever!!! Sebastian in service was completely rude and disrespectful. Dropped my car off for warranty work. And the problem was made worse than what it originally was. They're only nice when you're buying cars and spending money. But when it comes to warranty work they don't want to help!!! I've purchased plenty of vehicles from this dealer and spent hundreds of dollars servicing them at their service department. My brand new car should not be having problems. I get it... Not everything can be perfect. All I wanted was for it to be fixed... And fixed right the first.time. Now I have to take more time off work and make other arrangements so they can AGAIN look at my vehicle. I'm mostly disappointed in the customer service I've received with Sebastian. I will NEVER purchase another vehicle from this dealer.. I love Honda and will only buy Honda. But not from this dealer. I'll gladly take my business else where because I'm sure another dealer will appreciate my business. Something needs to be done about this service department. Not to mention I had to call and leave tons of voicemails just to get an appointment. Even had to go to the extent of contacting American Honda (Corporate) Everyone has their own opinion. But I personally will not recommended this dealer ship to anyone. I will make sure that I spread the word about my horrible service experience and the crappy customer service I received from the arrogant little boy that works there!!! Good bye perfection honda. You NO longer will receive my business. Learn to take better care of your customers.... And by that I mean by not only taking their money!!!!!

mark.bullock.3954

Aug 29, 2015

I have used Perfection Honda for purchasing vehicles and service on these vehicles for 25+ years now and am very happy with their commitment to and concern for their customer. I would recommend this dealership to anyone in the market for a vehicle or for service on an existing vehicle. The service writers are knowledgeable and take the time to identify your concerns and needs to insure that the service you receive is what you need and expect. Your vehicle will be returned to you washed and ready to go.Thank you, Perfection, for your commitment to excellence..... MRB

MissAunt

Jul 18, 2015

My car needed a regular service and ended up needing more serious work that was missed, or done incorrectly?, by the previous dealership (Larry H Miller) and not noticed by Jiffy Lube. I am grateful for the staff at Perfection for their professional, friendly and helpful service. My car is in better condition now than when I bought it from the other dealership.

Pat S

Jul 10, 2015

I was impressed with the sales person who listened to me and what I was looking for. The business manager bent over backwards to work out a deal for my trade in and new purchase that worked for me. The financial person was very efficient and completed the transaction quickly and explained all the details. I am so happy with this dealership and the great Honda Civic I purchased!!!

Christine

Jul 1, 2015

Wonderful experience at Perfection Honda, from Darrell in sales to Ian in financing. I have used Darrell Gerber for years and have purchased many cars from him. Monica O'Malley was terrific as well. Financing person was quick and very helpful. In the last few months I have purchased a vehicle, my daughter has as well and I referred 3 other family members who also made purchases. I will continue to refer friends and family to both Darrell and Perfection.You can get a Honda anywhere. It is the customer service that makes the difference. That is why I will continue to go to and refer both Darrell and Perfection to family and friends.

melfen

Jul 1, 2015

I've taken my car to Perfection for a couple of years for service, and the team(especially Ralph Vargas) is by far the most professional, helpful, and friendly of all the dealerships I've worked with over the years! This past weekend I purchased a new (used) car and again the experience was professional and friendly, and Ken Bash was extremely knowledgeable and helpful in a very laidback manner, which I appreciated. I would highly recommend to anyone to utilize the sales and service teams at Perfection!

Gibfamily

Jun 16, 2015

I would recommend this dealership for everyone !!! My fear of shopping for a car!! I was treated very courteous, professional, no hassle, no sales pitch, simple to the point. I warned them that I am a difficult person to deal with, they worked hard and make me a one happy women. Thanks to Christina (sales) Frank ( sales manager) Alfonso (paint shop) and 2 guys out there working in the hot sun to make me happy. I appreciate the dealership for its name and all the people that work there.

drgnlover

Jun 8, 2015

I came in for a 07 Chevy Equinox I saw on a website. I submitted a request for more information and I got a call the next day by Richard. I came on the following day for my appointment and was taken care of by Aziz. He is the most wonderful sales person I have every encountered! He put my fears to rest, he was not aggressive and made me feel comfortable. The team is also great, they work together wonderfully and are very supportive. Needles to say I am a proud owner of a Perfection vehicle.

denkev

Jun 7, 2015

very friendly and professional in dealing with people. Josh was very great, always giving updates on what was being done while we are waiting for the papers to be done.

kwajcc

Apr 24, 2015

I am extremely pleased with our new (used) car purchase. If there was a number above 5 I would have checked it. We are retired and the "no haggle price" on the 2014 Accord Honda Certified Pre-Owned car we bought was a number we could afford. The few cosmetic issues that were on the car were immediately taken care of without discussion. From our point of view we have a "new" car with a better than new car warranty. We received a excellent "no haggle price" on our 2005 Accord trade-in. I have bought several new and used cars over the years and this has been the best experience I have ever had. If all car purchases were like this one, the auto business would have a much better reputation. My thanks to all the Perfection Honda folks involved in this purchase.Charles Culberson

lmsjj

Apr 9, 2015

I went in for a recall repair and they performed the work in the time frame they indicated and checked the other doors for any issues. Reminded me of my extended warranty is an issue were to arise. Quick check out and everyone makes contact and says hello. I only trust them with my Honda.

Dave L.

Apr 9, 2015

My interaction with the Perfection Honda service staff has been exponentially better than the service department at the dealership where I purchased my 2014 Accord - Premier Honda of Santa Fe. It truly is a night-and-day difference. This cannot be overstated. I'll take all of my Honda service - and sales, for that matter - to Perfection for as long as I'm involved with Hondas.

Cheryl H.

Apr 6, 2015

I recently leased a new FIT from Perfection. I was treated totally professionally by everyone, and everything was done on time and quickly. I would recommend Perfection without hesitation.

hondafit08

Apr 6, 2015

I purchased my 2008 Fit from this dealership and have continued to come here for my service needs. Came by on Saturday for my first scheduled tune-up and rather than having to wait all day, they allowed me to borrow a car to run all my errands. What a lifesaver! Ralph was very helpful and they took care of my needs.

GrandmaW

Mar 29, 2015

I have purchased 4 Hondas from this dealership and will return again. I recommended the dealership to my husband and my son, and they both had good experiences also. (I received my Passport bonus in a timely manner.) I love Honda vehicles, but I know that without great service a car will not continue to work at its best. This service department is EXCELLENT! I continue to buy Hondas because I know I can get my car maintained by the professionals at the Perfection dealership!

jan

Feb 14, 2015

Perfection Honda has cared for my 2004 Civic since day one. They are friendly and professional. Customer service and quality are tops. I get compliments frequently on how quiet and well maintained by vehicle is considering its age.. The newspaper and bagels in the morning are a real treat too!

cbuehler

Feb 7, 2015

Purchased 4 vehicles from Darrel and he is absolutely one of the best salesmen I have had the privilege to work with. The dealership is professional and friendly. I would recommend this dealership to all that want a great car buying experience to a great service department.

Sylvan

Jan 2, 2015

I now know why this place is called Perfection Honda. The staff was very friendly and priced my trade in immediately, they gave me a great deal! I was treated wonderfully and got a very good price on a 2014 Ridgeline. The building is like a castle and I got to test drive the truck I was interested in withing 5 minutes of my arrival. I was also given a excellent cup of hot chocolate that I enjoyed while working to get the price I wanted. Christina helped me and she was kind, honest, and warm. I was treated with respect and Christina along with her manager worked with me to get a price that I could afford. I had a perfect experience, and highly recommend buying a car here as well recommend working with Christina Blair in sales.

ngerstein

Dec 10, 2014

My wife and I are long time owners of Honda automobiles. Currently, I own a Honda Pilot and have religiously used Perfection-on-Academy for all my service needs.Mr. Tony Williams and the other service staff at this location are some of the friendliest, helpful, and honest individuals I have interacted with in the auto service industry.Mr. Williams and his staff are uniformly accommodating, forthright and ethical in all their business dealings, and seamlessly facilitate the task of maintaining and servicing our cars. I have nothing but the highest compliments for the service staff at Perfection-on-Academy. They all should be lauded for their honesty, great customer service, and superior interpersonal skills.Moreover, whenever the time comes to replace my Pilot, Perfection Honda is the only dealership I will shop at.

accordsilver

Nov 2, 2014

In Feb 2014, I referred a friend to purchase a car. I know Honda vehicles are the best, but not apparently Passport to Cash referrals aren't fulfilled as a promise. I went a second time to ask if my address for my reward of $100 could be incorrect, so my passport was Xeroxed so management could look into the situation. It's been over 3 weeks and I haven't received any reward. Since then, Chalmers has fulfilled their commitment to a reward. I'll sent my friends to Garcia Honda where I had bought vehicles previously. Just thought Perfection was closer to my home area, but location didn't matter.

DaniseL

Oct 1, 2014

Aziz was our salesman and he was terrific! He went into the inventory and made sure he brought us the exact CR-V we were asking for. He got us a good deal, answered all my questions directly and honestly, and took care of us throughout the process. The entire team was considerate and professional. I loved doing business with Perfection and will recommend them to my friends and family without hesitation. We traded our 2003 Taurus and drove away in a 2014 CR-V that matches my mother's eyes:) We bought a great product from a great place. Thanks!

kevanj

Sep 1, 2014

Excellent experience. Met our requests, excellent customer service. Will be back to buy a new car again. all staff were friendly, honest, and not aggressive.

Tishtack

Aug 23, 2014

I was very thankful for the pressure free and extremely friendly atmosphere at Perfection Honda. Everyone was up front and honest with all information. Aziz was knowledgeable, polite and very helpful. I was nervous going to a dealership to look/buy a car because of horrible, stressful and frustrating past experiences with other dealerships. However, all that nervousness left quickly at Perfection. Thank you for making my buying experience wonderful!

mark.bullock.3954

Aug 17, 2014

I enjoy doing business with Perfection Honda. My first experience with this dealership was in 1989 after my Pontiac Fierro was totaled in an accident. I purchased a used Honda Accord and had a great experience with it's reliability and economic transportation. When it came time to provide a reliable vehicle for our youngest daughter we passed it onto her and bought a new Accord EX from Perfection Honda on Academe. We were very happy with our experience with this car and the dealership so when it came time to buy another vehicle we naturally went back to Perfection, this time at their new location, 2603 American Road SE, Rio Rancho, NM.... The service department has always taken good care of our vehicles and us. I would highly recommend Perfection Honda to anyone interested in doing business with a reputable dealer...

Terence Potter

Aug 17, 2014

I worked with Aziz and it didn't take long for me to commit to purchasing. I didn't feel pressured but I knew he was going to do his best to get me in the car. I definitely recommend this dealership

pj0282870

Aug 13, 2014

In 2008 I purchased a new Honda Accord at Perfection Honda. The only place it was serviced was at Perfection Honda because I was always completely satisfied and impressed with the friendliness and professionalism of the service advisors. I now have a 2014 Accord and it was recently serviced at Perfection. Again I was impressed. I will continue to bring my Accord to Perfection Honda.

jakem115

Aug 8, 2014

Working with Aziz and Ian at Perfection Honda was easily the easiest and best car buying experience my wife and I have ever had! It all started with their simple process of online trade-in value of my 2012 Civic and continued with their Internet price for the 2014 Civic. At no time did anyone put any pressure on us to purchase but instead exceeded our expectations in every facet of car buying! Everything at Perfection Honda was top notch!

Sue G.

Aug 1, 2014

Great experience with this dealership. Professional, genuine assistance without the high pressure experience you are dreading when shopping for a car. Everyone who assisted me throughout the process was truly helpful. Prior experiences when buying a new car involved several hours for the paperwork process. Time I needed to be doing other things. With Perfection Honda the paperwork process took no time at all, and I was on my way with my new at in under an hour.

ClaudetteSue

Jun 5, 2014

I would recommend this dealership to anyone buying a new car. My previous buying experiences were very stressful, so I was not looking forward to buying a new car. But from the first time I talked to a sales person to the final sale, I was pleasantly surprised by the helpful and courteous staff. They did not waist my time but provided a great offer up front for the car I had my eye on and negotiated fairly. My sales person helped me learn how the new electronics worked and provided advise on how to set things up. I love my new Honda CRV and am very satisfied with the service I received at Perfection Honda.

SteveAlb

Jun 2, 2014

My son and I purchase his Honda Accord at Perfection Honda in Albuquerque, NM. Before the decision to purchase the car I had envisioned the usual haggle back and forth with the dealership since that has been my experience. What a surprise!!! No haggle, no pressure, and a great experience at Perfection Honda. This was my sons first car and his first car buying experience. Our sales rep, Joe knew his product with all the tech amazing features and for my peace of mind the state of the art safety features of the Honda Accord. There was no pressure to buy extras or warranties we did want or need. Craig the financial expert made this possible. I could go on and on, but the point is, Richard Brumlik, manages a great Honda car dealership

sarndt9

Apr 24, 2014

I have been very satisfied with the service I have had at Perfection Honda over the years. The service staff (Randy and Mike) has always been very friendly and accommodating. I just bought a new car. Frank was very personable, friendly and professional. He treated us with respect and courtesy and even stayed 1.5 hours after closing on Saturday night to complete our purchase. Ian in finance and the sales manager stayed also and both were also personable and professional. They did not rush us at all. I will say that I was not intending to buy a car that day, but because of the way we were treated and the deal Frank was able to put together, it changed my mind.

RP47SM99

Apr 14, 2014

I've used Perfection Honda to buy new Honda cars (4) and for maintenance. Service is consistently outstanding, sales hassle-free. Customer satisfaction is their goal and they meet that every time. They listen carefully to the customer.

myladyfly

Apr 6, 2014

From the friendly email reminders about getting service, to the open invitation for questions, through the appointment, arrival, service wait, and closing, the entire experience was fast, friendly, and convenient. The status during the service checkpoint and the finding of additional work needing to be done, explanation and subsequent authorization and update of wait time, I felt well taken care of. Jed was very friendly, answering all my questions. The whole staff at Perfection Honda walk around with smiles. This indicates a good place to work and presents a good image to customers. The customer wait area is comfortable and pleasant with adequate drink selections. Overall, from the original purchase through subsequent service, I continue to return to this dealership. Prices are competitive, service excels.Diane, Rio Rancho

cjkmiler

Mar 18, 2014

I have had a Honda for 20 years, from an accord, odyssey, and CRV x 3 now. I have always dealt with Perfection Honda because of the quality of the product, quality of the service, and the quality of the staff. They are the best. I moved from Rio Rancho 3 months ago, but I came back to Perfection Honda to purchase my new CRV. My experience was great. Very friendly and efficient experience.

jennyp77

Mar 5, 2014

I can say I had a very good experience with everyone!! Especially my salesman John very nice and helpful. My parents gave me a ride to find a car there and were happy with the service I receive also! I can sawy this is the first time I had a good experience buying a car. I had a good options and ended up with a car I love! Would recommend this place to anyone I know who is looking to purchase a vehicle!!

wandazola

Mar 4, 2014

I just purchased a 2007 Honda Accord on Saturday March 1st, 2014. My sales people were Ben and Billy. Ben and Billy were fantastic. We did all of our paperwork with Danny and the first day on Saturday he was great as well, even thanking us for our business. He was all smiles and eased us into our final paperwork just fine. I went today, Monday March 3rd, 2014 to drop off my final paperwork and Ben and Billy were not around when I arrived. I went to Danny's office to drop it off with him and his attitude was completely different today. I guess he was in the middle of doing his "end of the month" paperwork and was awful to say the least and to put it as nicely as I can put it. He was very grumpy, unresponsive, unprofessional, and just plain right rude as a person can be. I guess I came at the wrong moment and had to deal with the biggest a**hole I have ever had to deal with. I 100% understand that a person has a bad day but to treat somebody that bad who just purchased a $20,000.00 car from you just 2 days before is wrong. I will not be returning ever to Perfection Honda on Academy and will let every single person I know who needs a vehicle in the future that I would not buy a car from that place if there was a trunk full of money in every car. You just let go of 30 years of future business from myself and I am excited to pay my car off even faster just so I don't have to be associated with Perfection Honda again. I love my car and went from excited to enraged about my overall impression of the car buying process because one person couldn't even fake being nice to me for 5 lousy minutes. If it wasn't for Ben and Billy the rating and review would have been as low as I could possibly make it.

JBHUSON

Jan 31, 2014

Mike West has always been our service consultant since we purchased our 2010 CR-V and 2010 Accord in July of 2010. Mike has always been there for us whenever we need service. He is very professional, efficient, and at the same time friendly and courteous. If you need service for your car, I would definitely recommend Mike and the service department at Perfection Honda. We just had both cars serviced. Good job guys.

bob350

Jan 8, 2014

Every thing about this dealer is outstanding from sales to service.I had a warranty problem and the part had to be ordered so they gave me a new loaner for the weekend. Above and beyond.

stephanienegron15

Oct 8, 2013

I love these guys. They are honest and prices are fair. Service done on time. Great experience. I have already recommended Perfection Honda to my Facebook friends. Stephanie

reneeflvt

Sep 19, 2013

This review is to personally thank Greg Tanny for a job well done. Your commitment to excellence in service and keeping the customer satisfied went above and beyond. Many thanks Greg! Renee and my dad : )

dbzsw

Sep 11, 2013

First, the service department is excellent. I had my 2003 CR-V in there for service the week before and everyone was so polite and professional. My problem is with the dealership and a salesman by the name of Bobby Kain. On 8/17/2013, my wife and I went to Perfection Honda with the hopes of buying a new car and trading in my 2003 CR-V. We were waited on by Bobby Kain. Bobby, treated us so rude and flat out lied to us. It all sort of started during our test drive of a new 2013 CR-V. I had mentioned to Bobby that we had just gotten our 2003 CR-V out of the service department. That is when Bobby said, "you didn't pay for it yet did you? Because if you buy a new car today, you wouldn't have to." Unfortunately we had just paid for it. Then Bobby said, "that's okay, I can reimburse you." Lie number 1. After our test drive we sat down in Bobby's office to, what I thought was, to negotiate a deal for us to purchase a new car. At this time Perfection Honda had a promotion going on; 120% of Kelly Blue Book Fair Market Value for your Trade, 0.9% APR financing for 60 months and a $50 gift card when you test drove any vehicle. We brought in the flyer we had received in the mail for reference. It was determined, by somebody, that our trade-in was only worth $5,000. When asked if this was the 120% above Kelly Blue Book, the answer was no. So Bobby figured out that 120% of $5,000 was $6,800. The next "offer" brought back to us was $6,000 for the trade-in and $200 credit to reimburse us for our repairs. Our repairs, that we had just written a check and were told we would be reimbursed for, totaled $731.18. When asked what happened to what he had previously promised us, he said he didn't think he could do that. He then suggested we "go home and just swallow it." He gathered up the paperwork and told us to "just go home and have a nice day. I can't give you everything you want." And then he walked away. We were left sitting in his office, dumbfounded. We did not know what had just happened. We had not even gotten around to negotiating ANYTHING. This was the deal, like it or lump it. Bobby had spoken! Once the shock of being kicked out of the dealership had settled in, we were furious after being treated like that. No negotiating and then lies and rudeness. We went outside but discovered Bobby still had our keys to the 2003 CR-V. Bobby got our keys, held the door open for us and, again, said, "Have a nice day." It was then that my wife asked for a Manager. It was Hafeez Gauba who came. We told him what had transpired with Bobby. He was very apologic, saying that never should have happened that way, yadayadayada. He helped us get a pretty good deal on the 2013 CR-V, giving us more than the $731 for our repairs and almost 120% of Kelly Blue Book. Mr. Gauba asked us if we felt comforable working with Bobby or did we want another salesman? We picked another salesman.I know that Bobby Kain is still at this dealership because I saw him a week later when I went in to get my side moldings installed. He just glared at me. I hope there were some repercussions from his rude behavior. I also hope he didn't get the commission on our new car. We had heard from other people about Perfection Honda and the bad customer service they provide to their customers. One person I know even went as far as going to Santa Fe, after leaving Perfection, just to buy his new car, where he got a better deal, professional treatment with no hassles. If I had it to do all over I would have done the same. We were told that we would get a phone call from Honda in a few days asking how our visit and subsequent purchase went. We have not yet received that call. We did receive a letter in the mail from Mr. Brady Lovelady congratulating ME on MY recent purchase. Too bad Mr. Lovelady didn't read the title to the new car. If he did he would have noticed that the letter he sent should not have been address to me. My wife owns this car and is first on the title. If anything the letter should have been addressed to both of us instead of just me. My wife finds this letter unprofessional and rude.

gelidian

Sep 2, 2013

I give this dealership a poor rating because of misleading sales, trade-in, and financing practices.The salesman had the staff appraise my current vehicle while I test drove another car. The salesman assured me they would pay the full amount I still owed plus $2000 money down toward the new loan. We then agreed on a price for the new car, slightly over the MSRP. We agreed on the loan terms for the monthly payment, number of months and interest rate.The finance officer drew up the paperwork, but everything the salesman and I agreed on was changed. The price had increased $1500. The trade-in value was $4000 less than I owed, and that was added into the new loan. The new loan was extended from 6 years to 7 years, and the interest rate went up to 2.99%. The contract was $5500 more than I agreed with the salesman.I told the finance officer all those mistakes, so he talked with the salesman. The finance officer came back and tried to bully me into the sale, saying that I "evidently didn't understand what the agreement was" and that I was "obligated to purchase the car anyway". I didn't agree to buy the car at those terms, and they wouldn't produce the handwritten sheet that I did sign.I left with my original car and will buy my new car elsewhere.

mugsy828

Jun 15, 2013

I would suggest that you do your homework before you conduct business with this Dealership..I did that and I am so glad I did saved me thousands..They offered me $3k less on my trade than the other Dealers I visited...What was more ridulous was they tried to justify their ridiculous figure on my trade-in..It was insulting..Please get figures elsewhere before you walk into this Dealership...I am glad I did...It saved me thousands...I did not do business here...You have been warned...Be Careful!!! I would hate to see someone being takein advantage of...... .

jontblack

May 12, 2013

This is our second car from Perfection. We bought a new 2006 Civic Hybrid that year from Perfection, going there based on the recommendation from a friend who had earlier bought an Accord at Perfection. The friend had described the saleslady, Theresa, as a very competent and no-pressure sales person, exactly what we wanted and did experience in that purchase. At that time we lived in Belen.Now we live in Albuquerque's Nob Hill area and, frankly, were thinking we would not again make the trip up to Rio Rancho for any additional future car purchases, even though our occasional visits for service attention were spot-on professional by the service department. However, when we found ourselves in the market again, and wanting an Accord this time, we learned that Theresa was still working for Perfection. That was our turning point, so back we came in April, 2013, to buy an EX-L 2013 Honda Accord. We got Theresa again, a fair price, and we love the car. We closed the deal on our first visit. Brady Lovelady even took the time to come and say hello. Our special order vehicle came in about three week later. So we only had to make two trips, much appreciated due to our crowded schedule.Thanks Perfection Honda, our experience was as close to perfect as we could have expected. Oh, and the Civic is still going strong, but the Accord provides a more comfortable ride for us older folks, and we appreciate the additional safety features of the Accord. Enough said....finally.

bob350

Feb 23, 2013

This is by far the best dealer ship I have ever dealt with. Every one I was in contact with was willing to earn my bussiness. Top notch in every way.

LI Aguilar

Jan 19, 2013

I recently purchased a 2013 Honda Accord LX from Perfection Honda and it was a stress free purchase with NO pressure from Ken Bash, the salesman. The car I wanted was not in stock but Ken told me one would be availabe in a couple of weeks. Ken was excellent salesman who explained everything and at no time did he pressure me. It was a pleasant experience to do business with Perfection and will definitely purchase with them again.

acuff123

Dec 26, 2012

Buying a car can be stressful as it is a major purchase for most of us. However, the people at Perfection on Academy made it a pleasant experience. I bought a 2010 Accord at a good price in excellent condition. It had a couple of minor issues which they took care of right away - one before I drove off the lot and the other a bit later, but it was done to my satisfaction. They do seem concerned about the customer being completely satisfied. I even got a full tank of gas! The last time I bought a used car at a local dealership (not Perfection) I had to stop and get gas before I made it home and it was a hassle getting them to fix something they had agreed to verbally. With Perfection, everything was in writing and very clear. I love having a warranty on such a big purchase.I would go back and will refer friends.

lon.ryan.5

Oct 23, 2012

When I was not able to complete the purchase, salesman left a nasty voice mail on my phone. Really didn't need one more person piling-on at that point in time. Thanks for a lousy customer experience!

jewelman4u

Oct 10, 2012

I recently experienced some product difficulties on my new Honda Civic 2012 LX. Very frustrating. 1 guy found my issue picked it up and took charge, resolved the issue fast and professionally. I had no idea how to go about it and Greg Tanny's (Service Manager) actual communication was excellent right down the line. Give'em a call, he'll save you alot of time.

scotchbear

Jun 24, 2012

In shopping on the internet for a Honda dealer, I went to Perfection Honda's website. Having already completed a study of NADA, Kelley Blue Book, Black Book,.... I KNEW what my beautiful Jeep was worth on trade-in. Then I saw a coupon offer where Perfection would honor the highest value amount for a trade-in. So, I drove over with coupon (and printed proof of what my car was worth from their website AND the others: NADA, etc.)in hand. I was directed not to the gentleman I had dealt with from their internet dept. but a different one. Aziz showed me their CR-Vs and I took one for a test drive. When we returned we sat down and I presented him with the coupon from THEIR site along with my other proof of what my vehicle was worth. He said that's only a guideline. I said NO, it's a coupon from your own website. Well, to make a long story a bit shorter the coupon was a COMPLETE HOAX to get you in there. They quoted me a price a few THOUSAND dollars lower than the LOWEST price you could get even though my Jeep was in perfect condition, low miles, etc. I was disgusted!!! They wasted my time, energy, and threatened my health will the three employees smoking in front of their entrance. I was thoroughly disgusted with their lack of integrity, honesty, and care of customers health too!!!!!! I will NEVER recommend any friends, family, coworkers to them EVER!!!!

ritabx4

Jun 17, 2012

This was our 5th Perfection Honda purchase and by far the very best experience. Pete Trujillo was the first to greet us as we were looking for our new car. He was very knowledgable and was able to answer all of our questions. Once we decided which car we wanted the negotiations were seemless and even pleasurable! We still have 2 of our other Hondas and this makes a third. Neighbors comment that we are true Honda fans. We just like quality! The service team is wonderful as well. All of our maintenance and service is provided at Perfection Honda. I have had people try and talk me out of going to the dealer for service, but because of the positive experiences I have had over the last 8 years with the service department, I would not consider letting anyone else work on my Honda.

alongerNM

Jun 8, 2012

We had an excellent first time experience purchasing a used 2002 Honda Accord Sedan LX from Perfection Honda on Academy. The salesman we worked with, B.P., patiently asked our numerous questions, provided additional helpful information, and gave us his pressure-free, undivided attention throughout the entire process. Everyone else we encountered at this dealer was also very helpful and friendly. We will definitely do business with Perfection Honda again in the future and would recommend this dealership without hesitation to anyone interested in purchasing a vehicle.

budmull

Mar 18, 2012

I purchased a 2012 CR-V from Perfection Honda in Rio Rancho. It was a very pleasant buying process. Ken Bash was upfront and very knowledgeable. I went to another local dealership first and got the usual run-around.Perfection and Ken made us feel they wanted our business.Financing couldn't have been easier.My girlfriend went back a few weeks later and bought a new Honda Civic from Ken.What more can we say?We'd both highly recommend Perfection Honda.

Monkeybetsly

Jan 1, 2012

Both Brady and Theresa were so welcoming and helpful, they made my purchasing experience easy and as swift as possible. Theresa spent time going over my new vehicle and even sat in the car with me and showed me how to program my the radio and blue tooth.

lsue

Dec 18, 2011

Stephen was eager to take care of our needs and our questions. It seemed that all of the employees were willing to help in any way needed. Stephen too the time to show us the inventory on hand and what would be coming in. At this time, there is a very limited supply of Accord LX or LX-P because of the devastation in Japan this past year.

Juanderful

Dec 10, 2011

I have bought several vehicles from Perfection Honda over the years. And of course I have bought at least a few dozen others from other dealers, individuals, auctions etc over the last 40+ years I have been buying vehicles. I have to say, without a doubt, that as far as buying from a dealer, Perfection Honda is hands down the absolute BEST experience I have ever had purchasing a vehicle. I have one other person I bought several vehicles from that was just as good, but that was buying from one individual person. This is a dealership with a few dozen people working there, and as a team they are just as good. Having been in business for over 30 years myself I know the challenges of having employees. Sometimes you have good ones, sometimes not. But I can say that everyone I have worked with at Perfection Honda has made it a great experience. I'm sure I have worked with or talked with at least a dozen or more people from Perfection Honda personally. Every one of them has been courteous, respectful, honest and sincere ... Perfection Honda over the years. And of course I have bought at least a few dozen others from other dealers, individuals, auctions etc over the last 40+ years I have been buying vehicles. I have to say, without a doubt, that as far as buying from a dealer, Perfection Honda is hands down the absolute BEST experience I have ever had purchasing a vehicle. I have one other person I bought several vehicles from that was just as good, but that was buying from one individual person. This is a dealership with a few dozen people working there, and as a team they are just as good. Having been in business for over 30 years myself I know the challenges of having employees. Sometimes you have good ones, sometimes not. But I can say that everyone I have worked with at Perfection Honda has made it a great experience. I'm sure I have worked with or talked with at least a dozen or more people from Perfection Honda personally. Every one of them has been courteous, respectful, honest and sincere. They have done exactly what they have said they would do whether it's been in the service department or buying a new vehicle. Speaking of service dept, they have a guy named Mike down there that runs it, and he does a phenomenal job. Lots of folks have a phobia about getting their vehicle taken care of by a mechanic and sometimes rightly so. Not at Perfection Honda. Mike and the guys and gals in his service department are all as honest as I have ever found. When you turn your vehicle over to them for service they tell you exactly what they are going to do and go over everything with you when the vehicles done. I have never had them try to do something that didn't need doing or been scammed in any way.....ever! Same thing when we buy one from Perfection Honda. We (my wife and I) just bought a new 2012 Odyssey EX-L Van yesterday from them. We had a salesman we hadn't worked with before named Pete that helped us. Yet another great experience. We got the van we wanted at a fair price with no haggling over prices. They don't give you a high price and then make you negotiate; they give you a fair price right of the bat. In fact with the sale they are having they even "sweetened" the deal and gave us even more of a discount when we actually purchased it. I usually don't take the time to write things like this, but these folks deserve it. People need to know where they can go to get treated right. Perfection Honda is who I recommend to everyone I know. Go there and do business with them. I feel certain you will be telling your friends the same thing. Perfection Honda is the place to go.

wilber4

Dec 5, 2011

Walked in pretty late at night and Dick greeted us and showed us around. He never rushed us or put any presure on us to make a purchase. The Overall experiance was great but I did notice when I got home that the truck was a quart or more low on anti-freeze and 1/2 quart low on oil. Probably something I should have checked before I left with the Truck.

jmelendrez

Nov 9, 2011

I was very pleased with everyone I had contact with at the dealership. Everyone was very helpful and very friendly. My sales person, Bobby Kain, was very responsive to my needs and took his time helping me choose the right car for me. I did not feel pressured at all. Actually, I felt like I was looking at cars with a friend. It was fun. All my questions and concerns were addressed and it was an overall great experience. The Finance person, Ayrat, was also very attentive and professional and answered all questions that I had. Both Bobby and Ayrat were a dream to work with. Based on the positive experience I had, I highly recommend this dealership. I bought the Accord LXP. I love that car!

vibo9467

Aug 9, 2011

We just moved here and have never leased a car before. We went to Perfection Honda on Academy to get a new "used" car for our family. We worked with Lou and Billy. WOW, they were amazing. No pressure, just helped us find what we needed. They were very helpful and we HIGHLY recommend them to anyone who is in the market for a used car. We really appreciated them and Ryan who finished our paperwork. THANKS YA'LL!!

Beth Renner

Jun 22, 2011

As we were en route to Santa Fe from Albuquerque, my beloved Ford Escape decided to do 10mph. We limped back I25 to Rio Rancho, and since the Ford dealership was closed on a Sunday, we ended up at Perfection Honda which was next door. Their salesman Ken Bash was quick to offer us water,curtisy, and genuine caring to our 5 hour hot drive.Even though they were getting ready to close, Ken never made us feel rushed or pressured. He loaned us a car until Monday, and when we went back, we ended up buying the car.The deal that they offered us was just too fantastic to pass up! Their finacial man Craig Lovell made the transition to new ownership fast and painless! I never wanted to trade in my car, but with service, kindness and a super deal, I woulddo it again in a minute! I have never owned a Honda, but look forward to a long term relationship with this dealership! I would HIGHLY recomend this dealer to ANYONE!!!!!! ASk for Ken Bash, he will take great care of you!

cinnabar123

Jun 1, 2011

Our growing family needed a minivan and Duy helped us find the perfect used Honda Odyssey. He was incredibly knowledgeable about the vehicle and was a pleasure to work with. He did not pressure us to buy (though we ended up coming back the next day anyway) and was very attentive to our needs as we waited to finish up the process of buying a vehicle. He even made sure to note the concerns that we had regarding the air conditioning so that it would already be in the vehicle's records if we needed it taken care of during the warranty period. Everyone that we spoke with there was incredibly honest and open. It was a very positive experience and we would definitely recommend them to others needing a vehicle.