Used Cars for Sale at Perillo Downers Grove in Downers Grove, IL

SGP

Oct 16, 2016

We stopped in at this dealership to help narrow down our car selection process. The dealership had a great variety of cars. We test drove a 2013 BMW 6-Series and were very happy with it. After coming back inside, we began to talk numbers. The salesman asked what it would take to get the car today. He explained his pricing was the best & it was very competitive and even challenged me to find something comparable at a better price on Cars.com. After a quick search, I found a vehicle with the same specs (slightly better in fact) for $5k less. After showing it to him, the salesman was surprised and asked that I pull the CarFax up. After doing so, it yielded no issues / faults with the car. The salesman then said, if I have to, I'll get to that price point and assured us that he would do what was necessary to get there. The dealer knew this was the first car we test drove and we were going to look around further & we told them we'd be back the same day or Monday at the latest if we still wanted the car. They were totally fine with it and didn't even pressure us to stay to complete the deal. A few hours later, we came back with my father-in-law, test drove the car again, and got ready to finalize the car purchase. The salesman drew up numbers and asked what we wanted to pay. I told him he knew where we needed to be based on the comp we found earlier and to come back to me with an offer. He asked us to pull the information up again on the comp which we happily did. He ran the carfax on his own, didn't find any faults with it, and went to speak with his manager. A few minutes later, he came back and said, sorry I can't do anything for you. After explaining to him that we came back because he assured us he could get to that price if he needed to, he said he couldn't anymore. He said he didn't have the authority to do so, however, a few hours earlier, he said he would get to that price. The manager wouldn't even come to us because he knew they promised a price they couldn't get to. Terrible customer service and experience. Why challenge me to find a comparable vehicle in the area with the same exact specs and say you can match it when you can't? Total waste of time. They had zero remorse for wasting our time and didn't even apologize for the way they handled the situation.

Chris Brown

Jul 29, 2016

I recently purchased a used BMW from Perillo Downers Grove. This was my first experience with Perillo. They were very helpful and made the buying process easy. My sales rep was Marco... Great kid and really was passionate about cars and his work. Also worked with Paul and Dan. I found everyone in their organization to be trustworthy, like able and went out of their way to help me find the right car. They have an outstanding selection of high quality cars. I would use them again and also recommend them to anyone in the market for a vehicle.

James Nelson

Apr 13, 2016

I was looking for a car and had a couple ideas in mind of what I wanted but after working with the Perillo staff they opened my eyes up to some other cars that were really nice with many great features. I ended up buying a car and have not had any problems. The GM is really nice and made sure everything went well for me.

David Baker

Apr 10, 2016

Drove from St. Louis to Downers Grove to purchase a Bentley Continental on April 4. Was impressed with the sales staff and service staff who explained the car in detail. Car needed 2 repairs which the salesman called me and told me were repaired that evening - so I purchased a plane ticket and my partner to fly up to look at the car on April 5 with specific arrangements to pick up the car and drive it for a few hours. We arrived; the repairs were not made; we waited one hour for the service manager to find the Navigation DVD which was never found and kept us standing there with no updated info that entire time. WE decided to keep looking after our test drive and told the salesman, Dimitri, that. On April 6 Mike Jernigan called to say the repair was made so I asked him to present his best deal on the car. He called back to say that he knew the repair was made ( faulty armrest) so he went out to the car and it was NOT made (3rd time we had been told it was fixed and wasn't). His best deal was sticker price and he claimed that was on the deal sheet from the other salesperson, Dimitri. I had never been presented a deal sheet. I specifically asked the service manager Steve, to obtain some service history on the car. He continued to say that Bentley doesn't make that available from previous owners and that I should be assured its up to date since the car USED to be certified. Mike then stated that they were going to order the parts for the armrest which would take a week to arrive, and that they had requested the service records from Minnesota. So, for a Bentley Dealer, it was a very poor experience which in which I invested 2 days and about $700 in travel costs. Too bad; if they had handled this professionally and promptly we would have purchased the car the second day, as planned. We loved the car. The Good news is that I purchased a great car from a competing Bentley dealer in another state. Great Experience, no hassles, done in 2 hours. No hassle, no runaround, everyone was on the same page. We own multiple high end cars and are cash buyers who are serious before we ever arrive at a dealership. We have never had such a ridiculous buying experience, even back when we were purchasing Buicks and Pontiacs! David Baker

Prospective Mercedes purchaser

Feb 25, 2016

I called the Perillo dealership about purchasing a Mercedes at some time in the future. The salesman knew full well that I was not an immediate prospective purchaser but treated me as such. In fact he behaved as if I had already paid for the car and was calling about picking it up. He displayed not an ounce of the pushiness that one so often finds in such a situation but showed an exceedingly polite and helpful interest. When I eventually purchase the car I am looking for I shall certainly do so from this dealer.

John

Oct 5, 2014

I just traded in my Porsche for a car at Downers Grove and had a great experience all around. I would highly recommend them and I will return next time I am ready for a new car.

Gloria

Aug 2, 2014

Had the opportunity to visit Perillo on several occasions to purchase a luxury used car. The facility is centrally located near expressways and is professionally managed by Dan. The salesman Jimmy is very honest and will recommend the perfect car. He will give you his opinion based on facts and the car's history regarding vehicles that are of interest to you. He carefully considers your budget and car preference. He is eager to answer questions and offers suggestions on car options to fit your lifestyle. You will not be disappointed with visiting Perillo and requesting Jimmy to assist with your next car purchase.

Roberto

Jul 6, 2014

Great service, finance department really helps in getting you the car. Great selection of cars to awe at while you get down to business for the one you want. Dealer tries not to mask the problems that the car you are looking to puirchase, but could be better by actually fixing the problem before having the car out for sale. Overall, great experience, will be back for an Audi after I put down 100,000 miles on my great looking Mustang. Ask for Roy, he's a great salesman.

Penny

May 7, 2014

The salesmen were sooooooo nice and personable.I purchased a 2011 Volkswagen CC, lost the vehicle key , two days later. I didn't have a vehicle to drive.Perillo Pre-Owned Outlet gave me a loaner car AND ordered me another vehicle key! (the key cost $278, but I ONLY paid $65 for programming) . It was a great experience. Dave Kern and Rhoy Montes are the BEST!!!!!! I will be returning in two years to purchase my next vehicle.

Cherise M

Mar 12, 2014

My husband decided that it was time to change out my car because I wasn't a fan of the car and he knew I wasn't happy with it. So he decided to take me here to Perillo Used Cars because they had the exact car that I wanted, which was a Mini Cooper. I owned one in the past and loved it. However, I am one of those people who hate going to the dealership because I don't like the hard sale tactics that I have experienced in the past. My husband decided to surprise me with this adventure and I wasn't happy about it. We got to the dealership and right away the staff was helpful and patient with me and my husband. My sales rep was Hector Rodriguez and within minutes I felt as if I was visiting with my long lost friend. He was friendly and knowledgable about the car I wanted but the best part about it is he wasn't pushy. The other sales reps were of the same calibur and I can't say enough about the staff at Perillo Used Cars and Outlet.