Used Cars for Sale at Peterson Toyota in Boise, ID

Sally

Nov 7, 2016

Selver Cecunjanin helped us purchase a new Prius. The experience was as good as it gets. The price was right and the process was as painless as possible. We've not always had a good experience with this dealership - Selver helped change that.

GJ

Nov 7, 2016

Bobbie Jo is amazing! And the best good will ambassador for Peterson Toyota that I've met.

Nancy Holaday

Nov 6, 2016

I just like to know that when I take my Toyota Rav4 in for an oil change and tire rotations that it will be done right. There are going to be recommendations from the dealership but it is not a high pressure decision. I just said no thanks. I'm satisfied with their work on my car.

Carolyn Javaux

Nov 5, 2016

I took my 2016 Rav4 in for a service on Nov. 4th and was treated great by the people there. My vehicle was serviced, tires rotated and the car washed. I was very impressed with everything about the way I was treated.

Dave

Nov 4, 2016

Outstanding dealership, highly recommend them and would definitely buy from them again

Happycar owner

Nov 3, 2016

My daughter totaled her 2014 Toyota and we were in the hunt for a car in immaculate condition like hers with low miles for a reasonable price. We were lucky to be able to purchase a 2017 for an amazing price. Britt Messman and Ben Rodgers were awesome to work with.

Glen Smith

Nov 2, 2016

I called and made an appointment to have my 2015 Tacoma serviced and to have some weird spots looked at that had developed on the hood. I park the truck in the garage so I was a little baffled as to what they were. I tried cleaning and washing but it did not help. I showed them to Josh my service writer and he said that he would get the body shop to take a look at it to see what they could do. I was a little afraid that it would get very expensive to repair. After a short while my name was called. Josh took me out to show me what had been done. To my delight they were able to get rid of the spots! When I went in to pay they said that there was no charge for the work from the body shop! I Could not believe that! Thank You Peterson Toyota!

Art

Nov 1, 2016

Excellent service from Darin Ball on a recalled repair item.

Michelle Creech

Nov 1, 2016

Thank You for taking great care of ours cars over the years, it's a pleasure to walk in and see you smiling faces and to be greeted by name

Boise fan

Oct 28, 2016

Bought a 2014 Toyota off road with 14k miles. Wes Rice did an excellent job taking us through the process.

Beachmom00

Oct 27, 2016

My front turn signal went out. I called Peterson Toyota, they said no appointment necessary and to just drop in. My regular Service Advisor is Kaden Moss who always provides great customer service. He was out so Josh Muchow stepped in. Told him I did not have an appointment, he said no problem we will get you in and out. He did just that! Peterson Toyota has always provided me with great service even though I did not purchase my Toyota from them. We moved here from Florida so I was a little concerned I would not get the same great service that I had with my FL dealer. From the first appointment on, I have never had any concerns about this dealer. Happy to be a customer of Peterson Toyota!

Randy Wilde

Oct 27, 2016

I walked in without an appointment and Marie helped me with a warranty problem with a smile and great, friendly service! You Rock Marie!!!!

Janice GARCIA

Oct 27, 2016

From the moment I pull in, to the moment I leave I am treated with great customer service. They answer all my questions and explain everything to me. The environment shows they care about their customers.

Todd Rodgers

Oct 27, 2016

Josh in service, and Keith the shuttle driver were awesome! Couldn't have asked for better people to work with yesterday. Nice job fellas in taking care of my needs from both my car, and getting me back to work. Todd R.

Sherryl

Oct 26, 2016

I found the car I wanted at another dealership, but we couldn't agree on the final price, after I left the dealership the sales person called me with a new price. I told him I needed to run it by my husband and would call him back. When I called the sales person back to tell him "I would take the car"; the car had already been sold. I was extremely disappointed. I contacted Peterson Toyota the next day and they had 1 left of the exact same car. They said they would match or beat the deal from the other dealership. They held the car for me, until I could come in and they met the deal, to the penny!!!! I love the car and would not hesitate to buy another vehicle from Gerry Hill at Peterson Toyota.

David P.

Oct 26, 2016

Justin Wagner was very easy to work with. It was my first time working with Peterson Toyota to do repairs. Justin was helpful, not pushy and provided good explanations for the repairs I needed to do. I will continue to service my vehicle at Peterson Toyota.

Phaniteja

Oct 23, 2016

These guys are very helpful and interactive!! Will definitely meet them first for any kind of service

Margie Miracle

Oct 23, 2016

We had the tires changes to our snow tires. The service man, I think his name is Josh, was very nice and helpful. The service was done in a timely fashion. Josh explained the service and time expected and why it would take that amount of time. Our car was also wash. Thank you

GLEN GRANT

Oct 21, 2016

Quick service. Good communication. No high pressure tactics. Pleasing experience.

tom k

Oct 20, 2016

I just bought a 2011 Tundra from Peterson. They took care my every concern immedaitely. They are honest and very customer orintated

Mschul20

Oct 19, 2016

Great experience! Brent was the best sales person to work with.

Gene

Oct 18, 2016

My 2010 Toyota Tacoma came up for service so I took it into Peterson's for the work. They provided a shuttle to work so I could drop the car on my schedule. They performed the required service and completed the recall inspections that were needed on the vehicle. They took extra time to explain options and charges which was good. The attendants are professional and thorough. The garage is clean which tells you a lot about how they run their operation.

Todd M. Bloomer

Oct 14, 2016

I had my first service appointment on my new 2016 Tacoma. I have to say I was pleasantly surprised...at the whole experience. Very professional office, staff and overall appearance of the facility. Very polite, professional and courteous as well. I would definitely send anyone to them for service. Thank you.Todd, Boise

JJ

Oct 13, 2016

My Prius hadn't been starting. I took it to a closer Toyota dealer who couldn't find a problem. Peterson's team knew exactly what to do, and one battery later, a 6 month nightmare ended. Thanks, team!

GD

Oct 13, 2016

Dan Willmorth, was great to work with. Dan was knowledgeable about the vehicle and pricing the deal was done very smoothly and we were very satisfied with the purchase. This vehicle was added to our business fleet of vehicles.

Gladymar

Oct 13, 2016

I am so happy with the service and the detail done to my car.

Ken

Oct 12, 2016

I have used this dealership and more specifically Josh Muchow on the green team many times and it has always been outstanding service. I have 3 Toyota's, a truck, an SUV and a Camry. All of them are serviced by Peterson Toyota. To me, being honest is key and don't try and upsell me some repairs I don't need. I've owned Toyota's for over 30 years and I know what they need and when. Peterson Toyota has been honest, fair and has been great to my family. I gave the facilities a 4 only because their parts department does not have a parts walk in display store and only a counter. Most of the other Toyota dealerships I have used have a small store to buy various accessories and supplies for your car or truck. I like to see and touch some of the items before buying. Only having a parts counter is rather cold and impersonal in my opinion.

Daniel Flynn

Oct 11, 2016

Darin Ball always goes above and beyond when it comes to customer service! He is a true professional, and to be honest he is one of the big reasons why I continue to be so loyal to Peterson Toyota.

Linda Strain

Oct 8, 2016

I received Excellent service at Peterson Toyota on my 20000 mile service. The employees are friendly, well informed and are experts in their field. They keep their customers informed throughout the wait time and consult with the customer when something is needed beyond what was discussed when the car is dropped off and get approval before proceeding. I like that!

Dale & Cindy Shoemaker

Oct 7, 2016

We had a great experience with Darin Bunger at Peterson Toyota when buying our Highlander. It had been 13 years since we bought a new vehicle and were pleased to know the high pressure sales have been replaced by considerate, understanding and accommodating sales people. The facilities are clean and we appreciated the tour of the service department area.

Thomas

Oct 7, 2016

Their awesome service was preformed in a timely and professional manner. They shuttled my wife to the Town Square mall to shop while the service was being performed and then picked her up when the service was done. Great customer service and service all around.

Jackie C

Oct 6, 2016

We have always received excellent service at Peterson Toyota.

Teresa

Oct 5, 2016

I dropped by for a question and was going to make a service appointment, but to my surprise and delight, was able to get the service done right then. Everyone was so wonderfully professional, polite and helpful. It's always a pleasure to do business with Peterson Toyota. That's why I have been a customer for nearly 30 years and will contine to be.

Craig

Oct 4, 2016

There are no star qualities to accurately reflect my experience. I took my Tundra in for a basic service. This is one of those where they do not change the synthetic oil. I was there for over two hours. This service would take 15 minutes at any lube shop in town. Absurd amount of time, and disrespectful of my time.

Dave

Oct 2, 2016

Dealer accommodated my time schedule and showed up on Sunday when normally closed. Dan, the salesman and lindi were great. Would definitely buy from this dealer again.

Taylor

Sep 29, 2016

I had the pleasure of getting my car serviced here at this dealership and got to work with Fabian Tripon who one of the best advisors I've had the pleasure of working with. Awesome service, fast, priced fair and overall great experience.

Ming Chu

Sep 29, 2016

Since day 1, my Toyota Prius oil change is constantly take more than 3 1/2 hrs, which is unacceptable, considering appointment had been made 3 days in advance. Please improve the oil change time for better customer service. Too bad I cannot take the prius to other mechanics for oil change since Prius oil change must be performed at authorized dealer such as Peteren Toyota at Boise. I am 100% unsatisfied.

GO BRONCOS!!!

Sep 27, 2016

First time Peterson Toyota experience and couldn't be happier. Worked with Brent Palmatier to find the vehicle that best suited our needs. Brent wasn't pushy and just let us work through the process with his advice. We went in to look at a used vehicle but then ended up buying a new Toyota Highlander which we love. We had worked the deal out the night before and said we would be back complete on Saturday. When we arrived the Highlander was washed and had a full tank of gas and we breezed right through finance. Brent did a complete walk through with us setting up all the latest sink technology and going over all the features and how they operated. Very happy with the overall experience.

Di Jin

Sep 26, 2016

Pretty good experience, check the lexus on Saturday and bought it on Sunday. Very good car. Tony showed me all the cars and explained all the features of that car. Pretty good

Boe stallings

Sep 26, 2016

Brent the salesman was awesome worked out a awesome deal wasn't pushy at all and the personal services was best car buying experience hands down

Jake S.

Sep 24, 2016

I have worked with Brit and Shawn on multiple occasions and they are excellent every time. I highly recommend this dealership and it is the only place that I will ever go.Thank you!!

Jon MacDowell

Sep 23, 2016

Great staff and friendly service. They can always get me into the Service shop very quickly. They take a lot of time to talk to me and resolve any issues whether it be on the vehicle or paperwork.

John Purvis

Sep 22, 2016

I had my oil changed,Courtney always gives me great Customer Service.I tell all my friends,to take there Toyota to Peterson Motors.Honest people,and Great Service.Thank you,John P.

Happy Hybrid owner

Sep 22, 2016

The positive attitudes of all employees at the Peterson Toyota location are top notch. Very customer service oriented with quality care and review of services provided. Superior waiting room and a positive experience every time my Camry needs attention. Thank you,Megan

Alan C Gregory

Sep 21, 2016

Getting my car serviced at Peterson is far beyond my previous experiences with dealers in Vermont and Pennsylvania. Attention to detail is evident here. That's good.

Boise pastor

Sep 21, 2016

I had to take my truck in for a recall to have the rear leaf springs replaced. They were ready for me when I got there, even though I was a little early for my appointment. I knew the job was going to take about four hours, so I brought my laptop and some other work I had to do. They have some nice cubicles you can work in with power outlets, in a reasonably quiet area. I settled in for my four hours of work, and next thing I knew my service manager was coming to get me--after only 2 hours and 45 minutes! My truck was washed and ready to roll. Overall it was another great experience at Peterson Toyota, where I always take my 2008 Tacoma and my wife's 2005 RAV4 for service.

Paula Dare

Sep 20, 2016

Service was excellent - however, I am still waiting for an answer concerning the floor mats. I purchased a new RAV4 last October 2015 and it did not have the floor mats. If the service dept. evaluates the mats why are they not included with purchase of a new car. I shouldn't have to purchase them too!!

Jere Cochran

Sep 17, 2016

Terrible service Dept. I wouldn't recommend it to my worst enemy.

Big D from Smiths Ferry

Sep 17, 2016

Took my 04 TLC in for pre-scheduled service appointment to repair several items revealed on multi-point inspection. Usual service rep (Kaden) was off on vacation but fellow team member, Josh, handled the process. A courtesy loaner veh.icle was provided, as repairs expected to take greater than one day. I was kept updated on progress of repairs and they were completed by the estimated time and to my full satisfaction.

Sid 130load

Sep 16, 2016

Service gang did a GREAT job getting me into and out of the shop in a very timely manner! Everyone was a top notch professional.

Mark M

Sep 16, 2016

I just moved here from Washington and Lindsey helped with finding my service plan and made arrangements to get me in so that my car could be serviced. (get that darn notification too stop)Excellent Customer Service!!!!! from the time I arrived to the time I left. PLEASE acknowledge Lindsey for the job that she does in way that your company show appreciation, because she is defiantly an asset to your company, she deserves the 5 stars!!!

Rakesh

Sep 16, 2016

I had taken my 2013 Corolla for Oil change. My experience quite good in this place. They have personalized service advisor who take care everything service of car. Time taken for Oil change etc very good. This place is highly recommended for smooth service of Toyota car

Savanah

Sep 16, 2016

Very polite and knowledgeable staff in every department, from sales, to accessories, to maintenance and parts. The waiting room environwas truly exceptional for everyone. After my vehicle was serviced I was notified about everything found and not found. The shuttle ride is an awesome idea given I am from out of town and wanted to shop a little.

Taleah

Sep 15, 2016

Todd Clark and Troy Woodward are awesome Thanks for all your help and quality customer service. You definitely put me and all my needs first.

melissa

Sep 12, 2016

I had a very positive experience with buying a car through Peterson Toyota. Derek Mickey contacted me when I showed interest to buy a car. When I was at the dealership, Wes Rice, helped me with the whole process. I am very thankful to both for helping me with buying my "new to me" RAV 4.

John M Starr

Sep 9, 2016

I appreciate the personalized service and attention to detail. Especially Kaden Moss in the Service Department.

Matt

Sep 8, 2016

Good Service, was in and out in a couple of hours.

Sue Daniels

Sep 8, 2016

I brought my 10-yr-old RAV4 in for basic maintenance as well as get the Toyota "recalls" worked on. Making the appt by phone the afternoon before was super easy. The drop-off took less than 5 minutes, then, Justin handed me off to the super nice shuttle driver, Keith, who took me to my appts at the VA hospital. Three hours later, Keith picked me up. Then a 15 minute wait while my RAV4 gets washed - which is part of their complementary service - and all was done. I loved the fact that the RAV4 was ready when promised and that Justin discussed in detail the works completed as well as the status of my car, and he did not try to upsell or push any services on me.The free shuttle service made it really convenient for me to get to my appts since I do not live in Boise had scheduled the car maintenance work concurrent with my doctors appts.Overall, everyone was wonderful.

Jana Howard

Sep 7, 2016

Just leased a 2016 RAV4 from Darin Bunger at Peterson Toyota. What a great experience. Darin made the process so simple and easy. I was out the door with a brand new RAV4 in under 2 hours (including the test drive). I would definitely recommend you ask for Darin when you visit Peterson Toyota!

JoeAnne Santy-Greene

Sep 6, 2016

Courtney was Very helpful and professional. She made sure I knew what was going on and was informative.

Michael

Sep 3, 2016

Wouldn't go anywhere else to buy or service my Toyota.

Speedy suz

Sep 3, 2016

I couldn't be happier with my sequoia. It drives do smoothly, has plenty of power and easy to drive. I LOVE the turning radius! The customer service at Petersons is top notch. I love the valet service that can take me to work after I drop off my car. But even when I have stayed onsite for an oil change, the repair has taken less time than they quoted.

Big D from Smiths Ferry

Sep 1, 2016

I called the Toyota dealership in Boise to schedule a routine 5,000 maintenance service. Appointment was scheduled on day & time requested, and they even sent me a courtesy reminder email on the day prior. I was checked in by a friendly, knowledgable service representative, and he kept me update on status of service. I mentioned that my electronic key fobs' batteries seemed to be getting weaker; he changed out both units batteries himself with no additional labor charges for that additional work. The maintenance service was completed to my full satisfaction within the estimated time.

Pat

Sep 1, 2016

We have purchased several cars from Peterson and Dave Newell. It is always a great experience. They try so hard to make the experience fun and easy.

panther3477

Aug 31, 2016

I had a great experience buying a used vehicle from Petersons. Our salesperson (Eddie Charters) delivered what he promised and there was no messing around. Thank you Eddie.

E.P.

Aug 31, 2016

Buying a car from Peterson Toyota was a great experience. I'm female, and buying a car can be a very intimidating experience. I've dealt with male sales representatives in the past that assume women either can't afford a nice expensive new car on their own or they purposely try and take advantage of what they think to be a lack of knowledge. Not Zach Skinner. I would recommend asking for him by name or make an appointment with him in advance. He's very professional, knowledgeable and entertaining. He will answer all your questions in as much detail as you need and never makes you feel rushed. Everything he did was honest, straight forward and he delivered on my expectations. He spent a lot of time setting up all of the electronics in my car and showed me how everything worked. He even followed up later to make sure I was happy with my purchase. I wish more car dealerships had sales consultants like Zach. I believe they would increase their female demographic and in-return increase their revenue considerably.

Judy Simmons, Maltese owner

Aug 31, 2016

I was very pleased with my time there. I enjoyed the nice clean room with good refreshments plus the friendly customers to visit with. They all were very interested in my 4 month old puppy. The staff there were very nice and accommodating. I definitely would bring my car back.

CrystalB

Aug 29, 2016

I recently purchased my first brand new pickup, and I chose a Toyota Tundra. Having previously purchased a car from Peterson's Stampede, I chose to check out Peterson Toyota. I contacted them via internet, and Lindi Stover was quick to respond. I never felt pressured, and she was available even on the weekends to answer my questions. I decided to schedule a test drive, and when I arrived, Lindi was there waiting for me and greeted me at the door with a nice salesman, Zak Burkard. Zak was pleasant, professional, and down to earth. He was laid back with everything. I decided to purchase after they worked to get me the best deal with a family discount, employee pricing, and a great interest rate. All of this was more than I thought I would receive. I didn't have anyone to help me get the truck home, so the next day, Zak even showed up to give me a ride to the dealership to pick up my truck, which was clean and had a full tank. I appreciate everything these two individuals did for me. It was a great experience!

Kiwigirl

Aug 27, 2016

Great service always friendly and willing help with any questions I have.

SARAH APPLETON

Aug 26, 2016

Great, friendly service! The service department did their very best to make sure my car had quick repairs, fair prices, and fast shuttle service.

Robert Buelter

Aug 24, 2016

Brit Messmann was our sales person he was very knowledgeable about the cars were where looking at I was sold before I walked onto the lot but he was willing to take the time to answer my wife's questions enough for her to agree. Were happy to say we are very happy with our purchase, the buying process, and our Salesman Brit. Peterson is a great place to purchase a new or used car.

Kiwigirl

Aug 24, 2016

Great service always friendly and willing help with any questions I have.

SunnyK, a happy customer

Aug 21, 2016

We recently bought our new Camry. Received excellent care from Rich. We take both of our Toyota cars to Peterson for service. Kaden, always greets us with a smile and friendly professional attitude. Takes care of all of our needs and explains things thoroughly.Peterson's the best!

Amber

Aug 20, 2016

Brought a new car here recently. Our salesman, Richard Huntley, were very patient and considerate with us. He made the purchase less stressful and manageable. A wonderful place with many great people, would recommend any day.

ak

Aug 18, 2016

Why get an appointment when you are going to have to wait for an hour an half for an oil change anyway? When I asked why I had to wait for so long after having an appointment, I was told that, "We have been busy for over two months." Then why even get an appointment??

Art - 39

Aug 17, 2016

The service department at Peterson Toyota couldn't be nicer or more accommodating. I was unable to keep an appointment and was immediately set up with another time within a few days of the cancellation. I arrived early and there was a backlog, but they got me in and gave me a very comfortable completion time.The waiting room was equipped with coffee and other amenities...I had to bring the Krispie Creams. (inside joke)

dionne s.

Aug 17, 2016

Dave Newell was highly recommended by coworkers as honest and helpful in purchasing a used or new car. He was the reason I came to this dealership. We went from some great choices in used cars to 'why not pay a little more for new and all the warrantees'. Overall the experience was good. It would have been perfect if I had decided to make more time in the decision processes on add on warrantees versus payment plan financing.

Roger from Texas

Aug 16, 2016

I was so very impressed with the friendliness of the staff, the professional manner in which they greeted and treated my needs. I was traveling from Texas and my maintenance light came up, they worked quickly to analyze the issue and get my truck back to good working order. Thank you Peterson Toyota and Lyndsey, my service rep.

Carolyn N

Aug 15, 2016

Never had such a great experience buying a car! Brady Fuller was wonderful! He was very informative and friendly. Definitely go to Peterson Toyota and ask for Brady if you need a car.

CraigNT

Aug 15, 2016

Brought in my 2016 RAV4 with a few problems. Service staff wouldn't give up until they found the problem which turned out to be a very rare instance.

Taleah

Aug 13, 2016

Troy was very helpful! Always professional and willing to help make the best experience for me.

lderry6

Aug 13, 2016

This facility was a fantastic place to buy my car. Wes was so incredibly helpful and he made sure all my needs were met. He made the process as easy as possible. I would tell everyone I know to come to this facility for their new Toyota!

Ron H

Aug 11, 2016

Our Sequoia was due for service while traveling through Boise, so we called Peterson's for an appointment. What an amazing dealership. We were able to get an appointment right away, and have the service completed in less than an hour. The whole process way exceeded our expectations. Hats off to Peterson's. We highly recommend them

Farhad

Aug 10, 2016

I would feel guilty if I were not to comment how amazing Mr. Cary Harp was in helping me and providing an exceptional services because this is the most I can do to toward him with his exceptional services he provided. I have been to many different Toyota dealer ships around the country in Seattle, VA, Florida, Pullman etc. but the service and care I received from Mr. Harp was exceptionally amazing! From my personal experience, it is such agent who communicate with you and the people in the back providing you the services. Employees like Mr. Harp actually express how great the quality of service is in Peterson. It is due to such employee that does his work efficiently and treat the costumer with dignity and respect and provide excellent services that make the company be one of the best.I am highly recommending Peterson to anyone based on the services I received through Mr. Harp. The charges were minimal and the service was fast and efficient. Mr. Harp was not like the other employees of the other Toyota dealerships I have met or came across. For instance, in one of the other Toyota dealer ship, I asked the agent, that the sensor of my car was not functioning or working well. At the end of the services, he didn't tell me anything about the issue and when I asked him realized he didn't even talk to the technician about the key issue and he started telling me that the light of the key is turning on so there didn't seem like any problem with the key. I mean he was apparently expressing that he is taking good care of me but most of us as customer know that if someone is faking or actually helping you. However, Mr. Harp handled each and everything issue or concerned of mine very professionally and resolved all the problem very well!I was absolutely impressed when he walked me to my car and even opened that door for me. I was shocked and didn't know what to do to reward him with his niceness--I am new to the American culture--I was not sure if I should have tipped him or how I should have expressed my satisfaction and happiness toward the services I received from Peterson through him. By tipping here I mean in my culture or back home tipping in the restaurant considered bad but in the U.S it is the other way around. Thus i was not sure if tipping was a good/right thing in such an occasion as I know for valet parking, restaurant etc tipping is a must or a good gesture in the U.S culture but wasn't sure here ;) Thanks again Mr. Harp and Peterson for the excellent services I received and I will always be your customer for the next few years of my stay in Boise!

TomW

Aug 9, 2016

I always receive first rate service from Peterson. I have purchased three Toyotas from Peterson since 2006. I know the service agent represents the dealer but also has my interests at heart

Tawna Angell

Aug 8, 2016

We drove 5 hours to purchase a vehicle from Peterson Toyota We were very happy with the salesperson and the team at Peterson ToyotaOur salesman Selver Cecunjanin was really knowledgeable and helped with all the aspects of purchasing a vehicle.

Paul

Aug 8, 2016

I downgrade the quality of the repairs, because this is the only place I found where I can grade the actual quality of the original parts of my Prius . .. specifically the tires . . .which are only rated at 30,000 miles. That has to be one of the lowest mileage rating of any tire ever manufactured. If I had been offered a choice by the dealer, e.g., upgrade to 50 or 60K tires, I would have been glad to do so. Sadly, I did not realize just how poor the original tires were, and overlooked it. As it turns out, there is no upgrade package for the car tires anyway. So far as I am concerned, this is a HUGE failing on Toyota's part.

Josh Dugger

Aug 7, 2016

Excellent service from an excellent dealer. I highly recommend Peterson toyota.

Matthew

Aug 7, 2016

I am most impressed with this dealership. When we came to purchase our new RAV 4 Curt Knipe was most helpful and was truly a delight to work with. I never felt that salesman pressure that seems to go along with buying a car. He's the BEST!

Charles J Murphy

Aug 5, 2016

Service on my Toyota RAV4 was superior. My entire experience exceeded my expectations. Waiting area was very clean and TV available if I wanted to watch programming. Outstanding explanation on the type of service on my RAV 4 was explained thoroughly my customer service representative.

Boss553

Aug 5, 2016

This was the most pleasant experience for service.I got there on time and a service rep started the the sign-in process immediately. The service was completed in under an hour, including a wash. They really go out of there way to make feel that your important - couldn't ask for better. I'll definitely return when needed

Nevada Goddard

Aug 4, 2016

Wonderful friendly service. They are great!! Knowledgable, very helpful with questions.

Dan C

Aug 3, 2016

Visited Peterson Toyota looking for a new or used family vehicle. Gerry Hill and Troy Woodward were excellent to work with. Very professional and knowledgeable, they spent a lot of time with us to make sure we would get the right vehicle to meet our needs. Will definitely return in the future.

KellyJ

Aug 3, 2016

Thanks to Derek Mickey and Darin Bunger at Peterson Toyota Scion Lexus, they helped us out and we able to get the Toyota Sequoia I've been waiting for. We drove from Twin Falls to Boise and it was well worth the drive. Between online chat, texts, and phone calls - both guys were very helpful. I love my Sequoia!! Now we'll be watching for one for my daughter!! Thanks again Derek and Darin - what a great team!!

A Ralston

Aug 3, 2016

We've purchased all of our cars from Peterson's. Troy Woodward has been our advocate from our first purchase, and we continue to call Troy whenever we are considering a purchase. Troy has helped us make thoughtful decisions and has always followed through on his word. Troy makes what can sometimes be an unpleasant experience for some, pleasant. Thanks Troy Woodward!

Pat

Jul 29, 2016

Couldn't rate the quality of repairs yet....just had that done yesterday! Darin and the Staff at Peterson's (including the shuttle drivers) are hard to beat...........things get done quickly and friendly and professionally. Glad we came here to get work done on our 2002 Toyota Highlander. A tribute to Toyota, too, as have had very little done over 13 years except maintenance. thank you.

Larry Carpenter

Jul 27, 2016

Todd always give us good service and advise if we really need something done.

Chatchawan Sukkha

Jul 26, 2016

My wife and I were shopping for 2016 Toyota Tacoma TRD Off Road couple months ago. We went to talked to all the Toyota Dealers in the Treasure Valley and across the river on the Oregon side. Peterson Toyota has the best deal for what we were looking for, plus the customer service here is very outstanding. They treat you with respect and the car sell person was very knowledgeable. Brent Palmatier helps us scored our first brand new truck, and we got the best deal around! If you need a new vehicle, come to Peterson Toyota and ask for Brent Palmatier. He is your man!

Lydia Aguirre

Jul 25, 2016

Liked the salesperson - Brent Palmatier. Don't like car salesman as a rule, but he was great.

Bob B

Jul 23, 2016

I'm tired of Peterson Toyota trying to sell us service that isn't needed and prices that are ridiculous. In cabin air filter .. takes 5 minutes to change yourself. No way the labor should be anywhere near what they charge ... Your "throttle body" has excessive carbon build up ... during an oil change they disassembled my car removing hoses, filters and covers to see this ... I don't think so.... just trying to sell my wife some "extra" this needs to be done stuff.

Andrea Fisher

Jul 22, 2016

I took my 2004 4 -Runner to Peterson's for my mileage inspection when they found oil leaking form the front timing cover. My service consultant, Marie Schmidt, called me to inform me that there was an oil leak and to come see her as soon as I finished lunch. I quickly found her upon my return and she took me back to see the technician, Jeremy who had the car hoisted with the cover off for me to see the extensive oil leak. They reviewed the possible choices with me and what else needed to be fixed before I made a decision to fix the car. I am so pleased that they looked at everything while having the cover off and fixed the front crank seal and replaced the crank pulley that was damaged and the root of the problem. The technician was confident that the problem was fixed and so am I. I was heading out of town the next day and the team let me use a loaner Toyota Rav4 2015 for our trip. When I returned they met my husband and I with smiles even tho there was a chip in the window and helped us move our luggage to our own car. Billing was easy and no problems. I appreciate most that they got into a problem and fixed the cause of the problem not only what they first found! Thank you Maria and Team B.

Roger Duvall

Jul 22, 2016

Was as always good to converse with others as I waited for my Tundra to be serviced. Which by the way was very quick. Great job guys and gals. Look forward to the next service. Thanks again for a great job.

Barry S

Jul 22, 2016

Everything was perfect! The people are always pleasant and professional and we got our car back earlier than expected. This is the only place to take a Toyota!

1surferout

Jul 18, 2016

Always a pleasure doing business at Peterson Toyota.

Arline heleniak

Jul 16, 2016

Since my husband no longer is capable of managing the maintenance of our auto I have taken it over and was overwhelmed by the support given to me by the staff, They made me feel like I was special and all would be taken care of without my worrying about it. Many thanks to them for making my first time to the service dept an easy one. Arline Heleniak

JLee

Jul 16, 2016

As always, I was greeted with a smile and courteous manner when I brought in my lease for it's 5000 mile servicing yesterday. It only took a few minutes to get the paperwork done them and then go to the waiting area. The work was done in a short time, along with a car wash, and I was on my way. I appreciate their timeliness and quality of service.

Ken

Jul 16, 2016

Another very pleasant visit at Peterson Toyota getting my car serviced. The staff is super friendly. Thank you all.

Cosmo Schmidtlapp

Jul 15, 2016

Brent Palmatier is a salesperson's salesperson; the best of the best. He is very professional, listens to what customers really mean (not necessarily say), and goes to bat to see if there is any way he can make it happen. And usually does!In our case Brent was able to meld our impossible demands with real world doable.His after sale customer service is exceptional, as is his willingness to be the customer's advocate with management. If all salespeople were like Brent the world would be a much better place.

Alan Gregory

Jul 12, 2016

Service done in timely fashion and with no delays. Nice

Miriam

Jun 21, 2016

I had taken my car for the usual maintance appointment. I drove off after an hour with my car only to realize something was amiss. Called them back and I got an appointment within days. They fixed whatever my complaint was free of charge. I am enjoying my camry, thanks to Darren at Peterson Toyota.. good job guys

Jillian Leis

Jun 19, 2016

I really enjoyed my time buying a car from Peterson Toyota. Zach Skinner who helped me was really great. He was very knowledgeable and was able to find the right car for me. It was a very easy and painless experience, which is not something you can often say about buying a car!

phylmore

Jun 17, 2016

The yellow "maintenance required" dash light came on. The required routine maintenance was done, and the maintenance reminder light was turned off and reset. However, in the process, many of the other warning symbols were also turned off so I had to return to get them all reset and turned on.

John P.

Jun 16, 2016

Courtney Salvesen-Blevins,always does a fantastic job,when I get my Toyota Pick up Serviced. I always know that she will give me great Customer Service,at Peterson Toyota. Thank you, Courtney John P.

Barry S

Jun 16, 2016

Everything was perfect! Kaden did a great job!! We bought new tires, new battery and had an oil change. The prices were very fair! we do not take our Toyota's to any other dealers.

Stu

Jun 14, 2016

This is a top notch dealership with the latest in equipment and training. All of the people who work here are friendly and have you and your vehicle's best interest in mind. From the appointment setter, to the service manager, to the technician, to the person washing the car and delivering it, I always feel like I am welcome and appreciated as a customer. Keep up the great work.

Mel J.

Jun 11, 2016

It was a pleasure spending a quick hour in your very comfortable lounge while some accessory work was done to my vehicle. Thank you Peterson and Kaden for the efficient service that exceeded my expectations.

Hillary

Jun 11, 2016

Ethan Reissig provided us with a hassle free buying experience for our new Camry Hybrid. We appreciate the time he spent with us and giving the information we needed to make our decision. The whole process with Peterson Toyota was excellent. I definitely recommend them! We have fallen in love with our car and we are so happy we came in!

kcbice

Jun 10, 2016

Austin got me a great deal and took the time to walk me through every feature on my new car.

Brian Sexton

Jun 7, 2016

I was a service manager at a competeing dealership and I take my toyota to you guy,s . You go out of your way to treat the customer like you really care and all of your employee's seem to be very positive and upbeat . Great job every dealership should take note. Thanks again Brian Sexton

Rick Polenske

Jun 6, 2016

I bought my Highlander in Oregon but Peterson has done all of the service they do an outstanding job I would recommend them highly

IdahoSpud

Jun 3, 2016

The service department was great! Very fast and friendly and a free shuttle took me to work. Dropped off in morning and picked up at 3pm. I really liked the updates I received along the way along with a free inspection. Keep up the great work. A+++++++++

Judy

Jun 3, 2016

Cary was very professional, excellent customer service skills, explanation of service was clear, concise, and thoroughly explained in detail what was going to be done during this 5000 mile check. Very satisfied with his service and my car service. Cary is a valuable employee for Peterson Motors, please positively acknowledge him. Sincerely, Judy Sanders

jim ripley

Jun 2, 2016

I was early for my appointment but they took me anyway and got everything done as promised. Very satisfied.

Doug

Jun 1, 2016

Quick and professional along with a car wash and they honored an Internet discount. My car was purchased here and all of my scheduled maintenance was performed here.

George

Jun 1, 2016

I recently purchased a Toyota Tacoma from Peterson Toyota. I worked with Darin Bunger and he was very knowledgeable and very helpful. Knew the car inside and out, made me aware of all the services and options available to me, with no high pressure selling at all.

BoisePerson

Jun 1, 2016

There were repairs - the question is applicable, But, I cannot rate the quality of repair, because I'm not a mechanic.

Dave

May 29, 2016

Darin and Kyle did a great job of troubleshooting my truck issues and kept me well informed. Thanks a bunch for all of your efforts.

Collegesports

May 28, 2016

I went to the dealership to get sideboards put on my 2011 Tundra.

Ella

May 26, 2016

This was my first 5000 mile check for my Toyota Camry. The service was great and I have no complaints

Steve Fortune

May 23, 2016

My 2009 Toyota Tacoma has been treating me quite well for quite a few years now. I have had the recall for Floor-mats possibly interfering with the gas pedal and now the Leaf Spring problem. I decided to get the leaf springs fixed and my brakes worked on because they started to get a bit spongy after 105K miles. They found that my CV boots had deteriorated and needed replaced. Kind of expensive, but then lots of labor required. At least they saved the axles! Considering this was my first expensive repair in about 8 years, I am still very happy with my Tacoma. Peterson Toyota customer service is very friendly and know what it takes to keep our Toyotas on the road!

Happy RAV4 Owner

May 22, 2016

Great experience purchasing my NEW used 2014 Toyota RAV4. Brent Palmatier was great to work with, he was knowledgable about the vehicle, friendly and made the whole process very smooth. I would recommend to anyone to see Brent whether you are looking for a new or slightly used vehicle.

JulieS

May 21, 2016

Worked with a salesman for many weeks it wasn't until I said I was going elsewhere when they finally found the NEW vehicle I wanted with the interior/exterior colors and options. The salesman sent me photo's of the options sheet and of the OUT THE DOOR PRICE. We confirmed the sale he said my new vehicle would be available in a week. One week later he called my vehicle was ready. I live an more than an hour drive from dealership. My father-in-law and two year old grandson waiting in the car outside for me so we could shift car seat and stuff to my new ride. Two hours later, I finally get into "finance" to sign the papers to see the OUT THE DOOR PRICE was more then agreed upon. I showed the finance guy, my salesman and the sales manager my photo's. After a very long wait I was told I would have to pay the difference or an option which was on the sheet I had a photo of would be removed (roof cross bars so there would then be holes in the roof). I asked for the GM and was not told not available. Tate the sales manager was extremely rude and informed me how much they had to pay for shopping the vehicle and the mistake was made by the salesman and I needed to take the issue up him directly (who by the way had left the building by now), pay the higher amount or have the cross bars removed. EXTREMELY POOR experience and very rude sales manager Tate. Will never recommend Peterson Toyota of Boise and will continue tell everyone to avoid them.

Mike T

May 18, 2016

I bought and have had my Tacoma serviced at Peterson Toyota. Every time their personnel have gone out of their way to explain any work being done, and have been quick to inform me of any repair work needed while they were servicing the truck and have the work completed in a timely manner. I would recommend this dealership to anyone.

4RunnerMan

May 17, 2016

I give Peterson's Toyota 5 stars only because I can't give them 10. They have been outstanding in every way. I regret that I didn't purchase my Toyota from them. A mistake that will not happen again!!

John P.

May 15, 2016

I brought my Toyota pickup in,because I saw a leak at the bottom of my Pickup. As it turns out,it was because the Service Techs over Lube it. It is not a bad thing,I would rather have it Lubed,then not Lubed. I do trust the good people that work at Peterson Motors. Courtney always does a fantastic job, when I bring my Truck in,for Service. Thank you all, for your great Customer Service. John P.

Howard

May 14, 2016

While driving through Boise and I had them service a recall and 100K on a stop over for my Sequoia. Excellent service and honesty in servicing the vehicle. Months later I was moving to Boise and saw the Tacoma I alway wanted there. They had no problems discussing and working a deal despite my being in the middle of relocation (i.e., in corporate housing and moving at that time). An easy process and great service in obtaining/installing the shell and accessories I also desired.

S. Turner

May 13, 2016

The service was fast & efficient. Service personnel were polite, friendly & helpful.

Rusty

May 13, 2016

Had oil changed and car washed, everyone very nice, received great service, thanks.

Csk

May 12, 2016

I made an appointment for a specific date and time in response to a notice that my vehicle was being recalled for a specific defect. But when I checked in I was told that the particular part needed to fix the problem was on order. It would have been helpful to know that the part was not available before I drove out to the dealership.

M & D

May 11, 2016

Thank you, Gerry Hill, for the no-pressure, highly informative, friendly job you did! We feel very good about getting the perfect vehicle for us. Your guidance and patience over the week we spent deciding on a car is the reason. Love the Highlander Hybrid!

Sue

May 11, 2016

I took my Prius in for the regular servicing. Everyone is so efficient and courteous. The service manager told me what to expect on the next visit (which will be 30,000 miles) - compared to other car models I've owned, the sticker price on the 30,000 mile service is practically nothing compared to the others. I bought a Prius in 2013 from the same Salesman (at Peterson) that I bought a Scion XD from in 2008 (that says something right there doesn't it)- he showed me the new Prius while my car was getting serviced. Can't imagine a better place to buy a car or get service. And PS they've managed to make the new Prius even better!

K. Hicks

May 10, 2016

I recently brought my 2003 Toyota Tundra in to have the timing belt and water pump replaced. Normally I would do this job myself but the Peterson Service Department does such a great job, i would much rather have them take care of it. Marie and Todd are awesome and kept me up-to-date every step of the way. I have brought my vehicles to Peterson for many years and will continue to do so.

Anil Kumar Shivanadula

May 9, 2016

The representative Gerry Hill is very patience and he hsa given all the information.

Tracy

May 7, 2016

I recently bought my first Toyota 4Runner. Sales consultant Dan Willmorth provided excellent support and helped tremendously throughout the entire buying process. Everyone I interacted with was just great, and I definitely happy with Peterson Toyota and my 4Runner.

Dave Ryan

May 4, 2016

As always "Newly" provided my wife and I with outstanding service with the very difficult business of purchasing a vehicle. He has an answer for all our questions and we felt he had our best interests at heart. We could not get that kind of personalized service from anyone else.

JoeAnne

May 3, 2016

As Always Kaden was exceptional, timely and took care of my truck!!

Phil Carney

May 3, 2016

Had it not been for the airbag recall I would not have gone to service department. However, they were all over it, quick, polite, friendly and efficient. Impressed with the overall analysis of vehicle and documentation provided. Comfortable waiting area along with work cubicles available which I utilized and the time flew by. Very impressed with all I had contact with. Good folks!!

Kim

May 3, 2016

I have had the opportunity to deal with several Toyota dealerships over the years and cannot state emphatically enough how IMPRESSED I am with Peterson Toyota! Everyone I deal with in service and sales is professional and courteous. Work is done at great rates and the results are INCREDIBLE! I know that if I have something done at Peterson Toyota, I may pay a little more than with a smaller shop, but the work with be nothing short of IMMACULATE! I would HIGHLY RECOMMEND this dealership on BOTH SIDES of the house for anyone in the market for a Toyota or looking to maintain/enhance the one they already have!

Liz

May 2, 2016

Knowledgeable and efficient staff members! Making an appointment for service is easy. Shuttle rides are quick to pick up. The facility offers a comfortable area if you choose to wait. When walking around the lot salespersons do not pounce unless you appear to be interested in one particular vehicle but respect your statement if you say 'I'm just looking today'

Leslie

May 2, 2016

I worked with Jake Kesler. He was knowledgeable and no pressure. He drove the car to my house to make sure it fit in the garage.

MikeW

May 2, 2016

Todd Clark at Peterson Toyota has always provided me excellent service on both vehicles I own. They honored their service warranty on the one repair that needed repairing again (valve cover gasket).

OK

May 1, 2016

Always exceptional service! Friendly, frequently provide a loaner car when needed.

thp0523

May 1, 2016

Every time when I am in here, I am very please with Professionalism Keith-Express Maintenance Consultant and Steve-Service Dept. Manager has. I am sure all the other Associates at the Peterson Toyota is great but, I keep coming back and hoping to be helped by Keith all the time. And, if ever in need of special care, I know that Manager Steve will be there to assist me as well. Great people, great service!

Dagmar Spencer

Apr 30, 2016

I had scheduled an appointment for the 35,000 mile check (oil change, tire rotation) and asked for new windshield wipers. The service tech (Cary Harper) asked if I wanted them to repair the recall issue also. I said I was on a tight schedule that day which is why I only scheduled the maintenance items. He said he could expedite it all and have it all done at the same time and it would only take a few minutes more for the recall since it would be done during oil change/tire rotation. Well, they not only completed it all but it took less time than estimated. Great service + great tech = happy customer!

Beachmom00

Apr 27, 2016

I recently took my son's car to Peterson Toyota for a simple oil change. Now I should preface this review by saying my son's car is NOT a Toyota. I DO own a Toyota Sequoia and have only gone to Peterson since moving here from Florida 18 months ago. Back to my son's car service experience. Several months ago we purchased our 15 year old son a used vehicle. Though I (and he) would have preferred a Toyota, we just couldn't find what he wanted. Anyway I took my son's car in and had my regular service advisor handle the appt. Kaden Moss once again stepped up and took care of my son's used, 11 year old car just the same as if it was my 2 year old Sequoia. They changed the oil and checked everything just like they would for a vehicle purchased from their lot. Kudos to Peterson for hiring such personable and service oriented people like Kaden!

Brittany

Apr 23, 2016

I went to Peterson Toyota because my regular mechanic told me my car ussuewas a Toyota specific thing and they couldn't touch it. I was fearing the worst and the high dealership repair price. But I was VERY Pleasantly surprised. I ended up getting a discount. They did a great job!

Camry Fan

Apr 22, 2016

This is my first time leasing with Toyota. I love my Camry! My husband researches vehicles very thoroughly and the Camry always came up on the top 3 list for everything. We had a very pleasant experience at the dealership. Our salesman was David Rutherford. He was informative and attentive. It took us a while to make the decision to purchase a Toyota and David was very patient and eager to help with any questions we had. Everyone dreads "making the deal," but everyone at Toyota made it very easy and we we walked away with a great deal. I would definitely recommend Peterson Toyota the next time you need to purchase a vehicle.

JGTaco

Apr 22, 2016

I've been taking my 2012 Tacoma into Peterson for about 4 years now.... And all I've gotta say is customer service at its finest. Courtney Salvesen-Blevins is usually my advisor, and keeps in touch with me constantly with any news on my services/installs, which I really appreciate as an owner while my pickup is with them. Whenever you pull your car into their service department, you always know it's in great hands. Thanks Peterson for the excellent service and I look forward to working with you all for years to come!

Giant 24

Apr 22, 2016

Another great experience! In and out as promised, and everything in tip top condition.

kent

Apr 14, 2016

they got me right in,found the problem and fixed it in a lot less time than I expected. H ave been going there for tears and always treated well.

Adi Karadza

Apr 14, 2016

I want to give big thanks to Sales Consultant Radion Zhyryada. He goes by Z.. I wanted to buy a car so bad and couldn't find a right one. So many issues on my side. He helped me find a car and he was by my side through even tough time that I had. I have never had a salesman so caring. If you need a car or know someone that needs one. Please go to Peterson and ask for Z. Peterson is located on Fairview Ave. in Boise. In addition, I would like to thank management for helping and fighting for me to get me into a car I wanted. And for giving me a chance and trusting me. Huge thanks to all.

satisfied customer

Apr 13, 2016

Excellent service. It was time, prompt and seems to be correct.

lonzo

Apr 12, 2016

I got my 2015 Forerunner service and it only took 1/2 hour, amazing.

Sandy

Apr 12, 2016

I recently bought my 4th Toyota a 2016 Toyota Tacoma TRD Sport and Sales Specialist Charlie Mignerey gave me excellent service throughout the entire buying process. The entire staff was very friendly and helpful with any questions I might have. I am loving my new truck. Thanks Charlie.

New to Boise area, new to Peterson

Apr 12, 2016

I bought my Tacoma from a dealer in Idaho Falls and took it home to Bozeman, MT. I took it in to the dealer there for service and they tried to charge me even though I had bought the extended warranty and service. I took it back a second time with the same experience and vowed not to take it back but would drive to IF instead. Then we had a change and moved to the Boise area. When I went to Peterson I expected the same runaround I had gotten in Bozeman. I was surrised when they did the service, cleaned the truck and checked everything with no hassle about payment and no extra add ons. These guys rock!

Larry Craig

Apr 11, 2016

Again thank you for the Great Service of my 2013 Highlander

Roger

Apr 8, 2016

Thanks Justin and Peterson for your help. I have been employed and worked with other dealerships in the past and Peterson's is one of the best I have known.

CBrock

Apr 8, 2016

Out from Texas and need ongoing service for my Toyota Sienna. The service team is polite, friendly and professional. I love that not only are their facilities clean (not the typical dirty, stale smoke smell of most dealership service environments) but even when I go in for just an oil change, they clean my car before giving it back - that saves me time and cash.

DJCO.

Apr 8, 2016

I was treated with great respect. And the conversation was with involvement.

JoeF.

Apr 8, 2016

My first time getting service done at this facility, it was great, all around. Sincere, conscientious and concerned personnel in all areas. I thought my former dealer in Cleveland, Ohio was good, but the impression I had and left with after my first visit with Peterson's was overall and outstanding facility.

The Rooster

Apr 7, 2016

Took my 2014 Toyota Highlander in because the GPS Maps wouldn't load and it shut down the Radio, including XM and the phone interface. It would roll over and attempt to recover about 10 times and then finally give me a black screen. I was very concerned as the car is only 2 years old and I own two other Toyotas, (a 99 Land Cruiser and a 96 T100) both of which have been exceptional and both have over 200K miles. My service interface, Kaden Moss was very patient as I did a little bit of ranting about this issue and my concern over the cost. Imagine my surprise when there was no charge and the system just needed an update. I would have been more than happy to pay the labor for this had it been requested, but it wasn't. It was done quickly and efficiently. Great service from Peterson Toyota and my faith in Toyota has been validated. Look forward to my next car being another Toyota and definitely from Peterson.

Bill & Lynn

Apr 7, 2016

We just purchased our first Toyota (RAV4). When we stopped by the dealership we really didn't know a lot about the vehicle, but fortunately Gerry Hill greeted us immediately and guided us through the lot. His knowledge and ability to pick up on what we were looking for was most helpful. He made our decision much easier and we left with a new vehicle. Thanks Gerry for a great new car buying experience!

Lida

Apr 7, 2016

Steve and Rebecca helped us with our new RAV4 hybrid. We are excited about the results! Great mileage and a fun family car!

JoeAnne

Apr 6, 2016

As usual Kaden was awesome. Everyone there is always helpful and kind. Noy was very sweet and friendly as well. Thank you!!

u/sgirl

Apr 5, 2016

Darin is so friendly and remembers me as a customer. I appreciate how knowledgeable he is and he gives me great advice about my vehicle. I started getting my oil change here after I purchased a Scion. I have since sold that car and now own a Ford. No matter what type of car I own I will always schedule an oil change with Darin at Peterson Toyota. He is the best!

Jack and Angelyn Pickens

Apr 2, 2016

We gratefully appreciated the help and guidance Brit Messmann gave us when we came in looking for a certain 2007 used Toyota Highlander. He answered many questions we had an also offered his help with questions he had for us. The information offered as we did a test drive and keeping us up to date on what was happening as far as time goes on the purchase we were making were very helpful. A second set of keys that was needed was offered as a deduction from the sales price and then we met with a second person to finalize the sale. What a friendly and positive person to be one of your salesmen. Thank you, Brit. Jack and Angelyn Pickens

Kent

Apr 2, 2016

great service,they got me right in for a tire repair and was done very quickly and the staff was great to work with.

Barbara of Boise

Apr 1, 2016

Worked with Eddie Charters who was very knowledgeable about all the options on my RAV 4. Sale went very smoothly with excellent follow up calls. Still learning all the bells and whistles. A rewarding experience. Thanks Eddie!

AP

Mar 31, 2016

Arrived on time and the crew was ready for me. Made everything easy. Told me how long it will be and was true to their word.

Kimberly

Mar 30, 2016

Josh handled everything quickly and kept me informed. Very easy to communicate with and always responded quickly. I'm loving my new car!

Gerald egan

Mar 28, 2016

I am always on the go. Had a min while in Boise and petersons took me right in serviced my tacoma and sent me on my way in good time. Thanks to all. Ps Dan sold me my Tacoma and no pressure , Again thanks. Gerald.

Kaley

Mar 28, 2016

Absolutely love my new 4Runner thanks to Peterson Toyota and Gerry Hill! They provided excellent customer service and very honest people! They made the process of buying my first car very easy!

iamwatchingparksandreclol

Mar 24, 2016

I had a great experience with this dealer. The staff were all courteous and professional. My repairs were performed in the timeframe I was given. Courtesy shuttles are available while you wait for repairs. I was also offered a complimentary car wash, and the technicians topped off my windshield washer fluid. I would definitely recommend this dealer for service.

Silver Jacobson

Mar 16, 2016

Marie is truly exceptional. I had my Prius in Petersen's Toyota service for its 5000 mile check-up. Marie took care of everything in a very pleasing matter. She even held on to my book that I had forgotten when I left and had it waiting for me when I returned.

Francisco

Mar 16, 2016

I took my Corolla for a recall and brake service. Fortunately, the brakes were in good condition so they were very honest to say "You don't have to do this service at this time" I appreciate the advice and the great customer service provided before, during and after the service.

David and Ruth Ascuena

Mar 14, 2016

We just bought our 3rd Prius from Peterson Toyota and are 100% satisfied...again! Besides being avid lovers of the Prius, what made the difference for us at Peterson Toyota was the salesman. Brady Fuller was well-informed about the product, and he treated us very respectfully. No high pressure, no trying to change our minds, just trying to satisfy what we were wanting in our new vehicle. We also really appreciated Ben Rodgers as our finance manager. It was a great experience.

Steve Miller

Mar 13, 2016

Kaden at Peterson took exceptional care of me on a recent visit to Boise. I was driving through town when I got a Christmas tree of warning lights flashing on my dash. I got there at 3;00 Friday afternoon and the team stayed late until they repaired the problem. They saved me from spending the weekend at a hotel. Thanks again. Steve Miller

Margaret walth

Mar 12, 2016

My car looks great and is running well after being serviced

Camry Kelley

Mar 11, 2016

I was in the market for a used Car. I wanted a car with a used price but still in great shape. Brady Fuller of Peterson Toyota in Boise, ID was instrumental in helping me find my Camry. He went above and beyond anything I have ever seen from a salesman. Brady knew ahead of time that I wanted whatever vehicle I chose to be inspected by my own mechanic. Since it was after business hours on a Friday Brady asked the Toyota mechanics to put the car on the lift and show me everything about the mechanics of the car. I actually learned a lot about the car I purchased. When I went to fill the gas tank the first time, I found a hand written note from Brady expressing his gratitude for the sale, taped to the gas tank lid. Brady is very professional and I would recommend him to all my friends....in fact I did on Facebook!! Thank you Brady Fuller!

John Purvis

Mar 11, 2016

I had my oil changed,in my Toyota Pickup. Courtney the Service Consultant,does a Fantastic job. I have been coming to Petersons,for years. The Customer Service there is Outstanding. Thank you Courtney, John P.

Bob in McCall

Mar 9, 2016

I don't really know what to say in a review of this business. I have never had a bad experience here...their service and their staff approach just gets better all the time, somehow! I will be back>

Justin

Mar 9, 2016

This is the 3rd vehicle I've bought from Peterson, and the 3rd time I've been perfectly happy with my purchase. I came in for my 35,000 mile maintenance on my RAV4 and while waiting, fell in love with the new Tacoma. The team was extremely helpful in getting me set up and getting me a great deal not only on the truck, but also for my trade in. Thanks to all who were involved! I didn't feel pushed around at all and will definitely continue to buy my vehicles here.

Sara

Mar 9, 2016

They took care of my flat tyre and I could go back to work in no time thanks to their shuttle service.

Disappointed Customer

Mar 8, 2016

Had two cars in to do basic service (oil, lube, filter) on the same day, just two hours apart from each other. The customer service was terrible. When I arrived I had to wait and wait for someone to write up the service order. Other customers arrived after me and where taken care of first. I was told I was part of either a red or green team (cannot remember which) any the service individuals who write up these orders were busy and behind. Makes no sense what so ever. The second vehicle I brought in was really a nightmare. Upon arrival I asked if I could have the same person who wrote up my previous work order that day take care of me (they already knew my phone number, address etc and I would not have to back through this again). I was told no because I was not on that color of team for the second vehicle. Then the customer service person I got was terrible. He asked me what type of oil they put in my car, synthetic or not. I have 3 Toyota's and they take care of all of them. I told him to look at the past service records for the vehicle. When I came back to pick up the second vehicle, he had an error in the charges which I caught, so he had to re-do all of the paperwork. He then went to walk me to my car, open the door of a car in the waiting area and said thank you. Only problem was it was not my car. My car is a Toyota. The car he opened the door on was a Lexus. He was totally dis-connected from me a customer and could have really cared less. I will make a request that he never takes care of me again!

ERDocsMom

Mar 3, 2016

I bought my car from my cousin in Texas as I was moving from South Korea and needed one in my garage when I got here. I've been taking it in to Peterson since that time and the service is always great. My ONLY complaints have been finding out they don't have shuttle service to Star and, on the day of that service, finding out it would take about four hours. Had they told me it would take four hours I would have asked about the shuttle service beforehand and made arrangements. All other services have been great and very prompt.

JanetLee

Mar 1, 2016

I have leased a car from Peterson for the past few years and have been very pleased with the quality of the vehicles and the Toyota Care plan that keeps them in top shape for me. I lease to have a safe and reliable vehicle for my business. We are in a situation helping our daughter with college that has us looking for ways to cut back in different areas. I came to the dealership not knowing if they could do anything to help, especially considering the lease contract. However, the salesman who assisted me, Brit Messman, listened to my situation and simply said he would see if they could come up with something. And boy did they ever! I was treated with respect as they figured out what might be a way to honor the lease agreement and yet address our situation. We came up with a solution that I never would have thought possible, and I left with a different car, my lease intact, and a monthly payment that will help our situation. I appreciate their willingness to go the extra mile and bend for me. I highly recommend this dealership as it has always taken such good care of me.

Tom K

Feb 29, 2016

Peterson Toyota has always given me excellent service for the last 10 years. because of them I would only buy a new Toyota from their dealership

Small SUV Great Deal

Feb 29, 2016

Our truck (Ford 26 years old) was on it's last legs, and we needed a new vehicle. Looking at small SUV's. Considered a wide variety of makes. All of them basically met our requirements. Out of all the dealerships we visited and all of the salespeople we worked with, Keith Schidemantle of Peterson Toyota in Boise was the best we worked with. Keith was knowledgeable and helpful without being pushy. The dealership was the only one that followed up our visit by calling and asking about our experience. They gave us an extraordinary deal providing an exceptional price and good trade-in price. They helped to make the vehicle affordable to us and fit our budget. I highly recommend Peterson Toyota and Keith Schidemantle. We are now driving a new 2016 Toyota Rav4 and loving it.

JoeAnne

Feb 25, 2016

Again Tom went above and beyond to help me get what I wanted for my truck. I am VERY happy with the overall customer service and friendly people at Peterson.

ART-39

Feb 23, 2016

Walked in and was greeted by a staff member. Checked in and they took my truck and did the maintenance that was scheduled. Washed the truck and gave it back to me. Oh, did I mention that I didn't have an appointment? Yeah, didn't matter, since I had time they fit me in with no complaints. Excellent.

Camry

Feb 20, 2016

Oil change- excellent service and they were accommodating and professional. They also looked up and applied a coupon for me without me even knowing! Very much appreciate them.

Judy I

Feb 20, 2016

I have been taking my Toyota Camry into Peterson Toyota since we bought it at another dealer farther away from Boise. The service Department is very clean and comfortable, lots of free coffee, tea and cocoa. The service staff is the greatest, walk in, ask for an appointment and most generally you get one at that time or very soon after, same day. They have a free shuttle to and from your home or business with very expert and careful drivers. I will continue to take my car to Peterson Toyota for all my maintenance and repair work.

Merr

Feb 19, 2016

Always get the best service at Peterson's Toyota. I've been taking my cars there for 2 years and always have the best experience. Knowledgeable reps and reasonable prices. Comfy surroundings to wait or even shuttle service if needed. This time I looked into the Upgrade program and Mike Matthews was very helpful and polite even though I chose not to upgrade at this time. Love coming here because of how they treat me and my cars.

LyndaW

Feb 19, 2016

I have been in twice for service and they do a wonderful job, plus I get genuine Toyota parts. Love these guys.

Mike & Kim

Feb 17, 2016

We just purchased a used 2015 Toyota Rav4 from Peterson Toyota in Boise. The entire experience was stress free thanks to our awesome salesman, Richard Huntley. Rich was very knowledgeable and patient with us while we narrowed down our selections...never making us feel rushed. We drove several different vehicles before making our final selection.

Carol Cardinale

Feb 16, 2016

My husband and I were very satisfied with our first service and oil change for our Avalon at Peterson's. We were surprised at the exceptional treatment we received, not sure what we expected. Everyone were so friendly and helpful. We relaxed in Peterson's lobby enjoying a coffee lait and watching all the coming and goings of all the people. We were further surprised at the reasonable cost for future services and oil changes. We will be returning to Peterson Motors.

Karin

Feb 14, 2016

I took my 10 year old Toyota Rav 4 to Peterson due to a safety recall. I was surprised by such a positive experience: professional, knowledgeable staff took care of everything, the shuttle took me where I needed to go, all on time. I would recommend anyone to check out Peterson Motors in Boise for anything automotive.

RPSawyer

Feb 13, 2016

We left the Toyota dealership 3 times and went to other car lots and did some test drives , well one car lot would not let us do a test drive the salesman had to drive ! UGH . anyway ended up back at Peterson Toyota and well with the wonderful staff that stayed until 9:30pm for us, we bought a 2016 Camry and have not looked back or been sorry that we did! We felt like we were talking with good friends and now we are heading back to look at a Tundra for my husband!

DFKing

Feb 13, 2016

Every employee I encountered was professional, efficient and greeted me with a smile. Clearly these are happy employees who are good at their job.

Hidemi

Feb 11, 2016

I recently leased Prius at Peterson Toyota. I have been a Peterson customer since 2001. I have had nothing but great experiences with Peterson over the years. The amazing thing is that the quality of service at Peterson seems to increase every time I visit. I worked with Mike Matthews this time since my previous sales person retired a few years ago. Mike made the whole process very easy and pleasant. He listened to my needs very carefully and provided me all the information I needed to make an educated decision. People at Finance and Service are great as well. You can tell that you are appreciated as a customer, not only by their words but by their actions. Unfortunately that is not the case at some places, especially being a woman. Thank you, Mike. Thank you, Peterson. I will be back in three years to lease or buy another Toyota.

Matt

Feb 10, 2016

Thank you David Rutherford for helping my wife and I (and family) buy our VENZA! It took us a few test drives among the cars we were looking at but we made the right choice. I enjoyed getting to know you, your car knowledge and culinary wisdom. ;) And thanks again for staying past dealer hours to make it happen. I'll recommend anyone to Peterson Toyota!

Happy in Emmett

Feb 6, 2016

Brought the car in for an all-day service. Could have been horrible, but Kaden Moss treated me and my daughter like family. Had a loaner car ready, entertained my daughter, very pleasant to speak with and work with. Enjoyed the day with my daughter and returned to the dealership to find the car was almost ready. My daughter loves the aquarium and the kids section, and I have to say, the hot chocolate is really good! Thank you for making this experience very pleasurable.

Milton S

Feb 6, 2016

Always a great experience whether I am shopping for a new car or getting my car serviced

Sarah

Feb 3, 2016

Had the BEST car buying experience at Peterson Toyota with Brady Fuller. They went above and beyond my expectations for the day and I ended up going home in a brand new Rav4. Brady is the best salesman to work with, hands down!!

Joe Rengel

Feb 2, 2016

I recently bought a 2016 Tacoma that is awesome in every way. I have rated the buying experience in a preceeding review here. This will address a minor but very time consuming service issue with the Sirrius radio. Initially there was an incomplete download from Sirrius. I returned to Peterson to verify that the issue was not in the radio itself. Their service personnel worked several hours with the Sirrius folks to finally resolve the issue very favorably to me. Now the truck is actually perfect! Job well done by Kaden Moss and his repair techs. Many thanks!

JoeAnne

Feb 1, 2016

Kaden and tom were AWESOME!!! They were always available and easy to work with and VERY informative.

Paul from Parma

Jan 30, 2016

The dealership did an excellent job installing the accessories I needed. It was very helpful that they have customer work station cubicles so that I could work on my computer while I waited for my vehicle to be finished. I was very happy and impressed with everything.

Roger

Jan 28, 2016

My RAV4 is being evaluated for excessive oil consumption and needs repaired as it uses much more oil than it should. So far so good.

Gutter Snipe

Jan 24, 2016

My trip to Peterson Toyota was simple easy.Justin did a Great job.

Ron Carr

Jan 24, 2016

My vehicle was serviced very well and everything seemed to be covered expertly. Only one small item but no real problem. My service agent left for his lunch and told his followup person to take care of my account but he overlooked it and I waited an extra 20 minutes after my car was ready. No problem.. I was going nowhere.

JoeAnne

Jan 22, 2016

Beth was very personable and helpful and connected me with Casey Cook. He was extremely knowledgable about about all the trucks I was interested in. Spent time with me going over them. Explained in detail what I wanted to know. I would absolutely recommend him to anyone. Thank you.

Tina

Jan 22, 2016

I want to thank Justin at Peterson's for a great job. I love going to Peterson's for my service and a repairs. They always take good care of me and make me feel welcome. Thank you Justin and the whole team in the service department.

Joe Rengel

Jan 22, 2016

I highly recommend Peterson Toyota and my salesman in particular, Darin Bunger, to anyone shopping for a great vehicle. I traded in a 2006 Tacoma and drove off in a brand new 2016 model and I could not be more pleased. Darin gave me a very fair price for my trade in and made the purchase easy. He is very knowledgable and mellow, super helpful. Every member of their staff has been friendly and helpful. I have had a great customer experience. Many thanks to all involved!

Jan whitney

Jan 22, 2016

Justin, service, Mike, salesman, and Dwayne, shuttle driver have accommodated my every need since I came to Peterson Toyota looking for a new 4 runner to replace my old one. I couldn't be happier to be working with them. Thank you to Justin, Mike, and Dwayne!!

Truck Buyer

Jan 22, 2016

I had a great experience buying a used truck at Peterson. My salesperson Brit Messmann was very helpful and professional, not pushy, and didn't pry into my personal or financial situation as I've had other dealerships do. He was very knowledgeable about the vehicles I was considering. When we got into negotiations, he was very fair and did not get personal. I am happy with the price I paid as well as what I got for my trade-in. The Parts guy was friendly and helpful when I bought some filters, explaining differences from my last vehicle. The service manager was also friendly, although I haven't used them yet. I only had two knocks on the whole process. One would be the finance guy throwing guilt trips at me - some personal - about not buying a warranty. I get his job is to be a little pushy, but he crossed the line. Also the accessories guy's pricing was well above non-sale internet pricing on several items I inquired about, even after I showed him the references. Likely the dealership has simply chosen to mark up that area in hopes people won't shop around. I think likely this is typical at most dealerships, as is the experience with the pushy finance/warranty guy. Overall a great experience, though, mainly due to the salesperson Brit Messmann.

Idahobar

Jan 18, 2016

It was a pleasure from start to finish working with Gerry Hall at Peterson Toyota. I found the used Subaru online. Within a few minutes of leaving a message, I was contacted by the Internet sales team, but there was absolutely no pressure sales tactics. I found Gerry to be informative and very easy going. The sales manager was willing to negotiate without being aggressive or pushy. I will recommend Gerry and Peterson in the future!

Bob Connor

Jan 16, 2016

I arrived for my appointment as scheduled. I asked about dent removal for a spot on our driver's door. The service tech, Keith, said he would get some information for me and have it for me before I left. He told me that my car would be ready in an hour or so. He asked me if I wanted to have my car washed. I went to the waiting area and got a cup of coffee. Keith brought in a paint repair person who happened to be on the premises. The paint repair person said that I needed a dent repair before the paint could be repaired so Keith gave me a card for another independent contractor. My car was ready in less than an hour and was brought to me clean and dry. Keith was very helpful and considerate.

Joe Jayo

Jan 16, 2016

Found the truck I wanted without a lot of pressure. Gerry Hill made the process smooth.

Tom

Jan 15, 2016

Called ahead to schedule an appointment. Kaden met me at the door! I thought I had an issue from a previous visit. Kaden solved the problem. The xB received its service. I waited in the Internet area doing some research and e-mails. I wasn't ready to leave when the xB's service was finished. Great service. Great dealer. Great Kaden!!

David Majerus

Jan 14, 2016

I had a great overall time at Peterson Toyota. the service was great and so were the service personnel I am sure all my trips to petersons will be good.

used Avalon purchaser

Jan 14, 2016

We bought a used 2008 Avalon from Peterson's Toyota. The whole experience was good. Pleasant, professional salesperson (AJ Friedley) who I would go back to if I needed another car. We feel we got an excellent deal on a used automobile, not to mention we LOVE the Avalon. IMO you can't go wrong with that if you want a nice sedan. Plus they gave us the first service / oil change for free, which they scheduled and said it would take one hour. It took one hour. They even washed the car for FREE in that one hour. I would go back here to buy another car. Although I'm not nuts about paying the dealer for simple things like oil changes.

NQS

Jan 12, 2016

Peterson Toyota has done a great job throughout the whole buying process.

Kathy Berreth

Jan 12, 2016

Marie was very gracious and helpful. She has a good teamwork relationship with her co-workers and they all appear to jump in and help each other when one is busy. This makes the customer experience very pleasant. The customer is greeted immediately by someone willing to make the process a pleasant experience. Happy employees make happy customers.

"Dee"

Jan 11, 2016

Repairs done to my Highlander were done to my satisfaction!

C&C of Boise

Jan 11, 2016

A+++ transaction. Great service and price on used car. Will definitely buy my next car from Peterson Toyota

Evelyn C.

Jan 11, 2016

Booked service online, received conformation for Kaden. Showed up Sat. afternoon there was no record of service request. Had to wait for service representative at 1:00 because several were eating lunch. Shop reps were eating in bays--did not look good. Once service was completed they contacted the wrong phone number not the one I provided and I did not know job was done until 2 hrs later. Service work was good but seemed disorganized with few reps on hand. There are 20 terminals only 3 persons working on this day, Saturday.

Jim

Jan 9, 2016

My service representative (Todd) was very thorough in his explanation of what service needed to be done. He was very personable and engaging.

Bob & Racquel

Jan 8, 2016

In for regular service. As always, reception and greeting by personnel was excellent. They discussed the service I needed and went to work! I got into discussion with the buying agent at Peterson's, and, long story short..they ended up buying my car from me!! It was fair and quick and easy. I will definitely be back to Peterson's for purchase of another car or truck, but just didn't need this car at this time.

Tony

Jan 7, 2016

My wife and I were out of town for a couple of weeks. We left our Camry parked in the garage that entire time. When we returned, my wife drove the Camry to the store and then back home with no problems. The next day, when we tried to use the Camry, the battery was dead. The dash lights came on, but they kept flashing. The car would not even try to start. I called Peterson's service department to see if they might be able to help me determine the problem. Cary came on the line and was very helpful. He provided me with the number to call Toyota Roadside Assistance since the Camry was still under warranty. I called Roadside Assistance and a tow truck was at my home in about an hour. They were quite knowledgeable and very helpful. They picked up my Camry late in the evening and took it to Peterson's for repair. The very next morning, I received a phone call from Cary. Then, he called back a couple of hours later and told me that the Camry was all fixed up and ready to be picked up. Since my wife was busy doing other things, I asked if they could send someone to my home to pick me up and drive me to Peterson's to pick up the car. They had a very pleasant fellow pick me up within the hour. I was very pleased with the entire event even though it is not always a welcomed event to have car problems.

JLEE

Jan 6, 2016

I lease a RAV4 for my business and live about 50 miles away from the Peterson dealership. When my inflation light went on the other day, we put air in and ran the car on a freeway stretch as the temps were single digits, and tire inflation issues are not uncommon. However, this did not make the indicator go away, so I headed for the dealership, showed up without an appointment and asked for help. They were able to see that one of my tires had picked up a nail and needed repair. I was referred to the Customer Service area where Marie took care of making arrangements right away even though she was busy with other, scheduled customers. I simply waited in their comfortable Customer area for about an hour and it was fixed! I so appreciate their willingness and ability to handle impromptu situations like this and help us to get back on the road as soon as possible.

Mooreidaho

Jan 6, 2016

I will only buy from Peterson Toyota! The salesman, Britt, offered to take me anywhere I needed to go instead of waiting in the lobby, which by the way has drinks, tv, and tables and wi-fi. My service assistant, Blake Wilson, was so nice and friendly. PLUS, they wash your car for you. LOVE PETERSON TOYOTA!

Rose Mary

Jan 6, 2016

Zach Butler at Lexus is the only person you should work with. Ask for him by name! He is honest, sincere, and genuinely cares about your experience. I had the best car buying experience I've ever had! As long as I'm in the Boise area, or the Western US for that matter, I won't buy from anyone else! If Zach isn't selling it, then I'm not buying it!

Boisean

Jan 5, 2016

Met with Wes Rice who proceeded to spend the next 6 1/2 hours with us during our car-shopping and buying process. He's knowledgeable and very professional. No sales pressure whatsoever. Gave us the honest scoop for any questions we had. Would highly recommend Wes to anyone looking for a new car. It was the kind of sales process we all hope for when purchasing a new vehicle.

Leyda Andrade

Jan 4, 2016

Excellent service I enjoy coming here and I always asked Marie Schmidt

Suzy

Jan 4, 2016

I believe my frustration with the service department may have been the result of a series of miscommunications. I purchased the "clear bra" and interior protection at the time of the purchase of my vehicle. My salesman told me to come in the next Tuesday (given no set time) in the morning and that I could get a loner vehicle while these services were performed. I showed up and nothing had been scheduled and there was no vehicle for me to use. I live 25 miles from the dealership and had other appointments, so was told another appointment would be set up and they would give me a call. I received a call telling me to come in the following week on Wednesday and that there would be a loner for me to use. I came in, and once again, the service department didn't seem to know anything about my appointment. After a considerable amount of time, approximately 45 minutes, things were worked out and I received a loner to use. Late that afternoon, I was told that they needed to keep my vehicle overnight and probably until late the next afternoon. I believe the mix ups were a result of departments not communicating. It was, however, frustrating to come in for service twice and feel like I had been overlooked.

KLaZo

Jan 3, 2016

Went in because my maintenance light came on. Didn't schedule an appointment and was able to get in and get everything fixed and ready in a couple of hours.

Julie B

Jan 2, 2016

They took my vehicle in right away and had it done before hand. They staff was great. I look forward to the same in the future.....

Paul from Parma

Jan 2, 2016

We had a great experience buying a vehicle with Gerry Hill at Peterson Toyota. It was great -- he was very helpful, answered all of our questions and wasn't pushy!

RW

Jan 2, 2016

Bought two cars from here, Siena and a Prius. No complaints about their service, always friendly and helpful.

Satisfied Toyota owner

Jan 1, 2016

Had no appointment scheduled but Marie got me in and out in a very short time. Great folks to work with, very professional, prompt and do a wonderful job.

Rick Jorgrnsen

Jan 1, 2016

Justin Wagner was very helpful and courteous while helping us to get the tinting done on our new camry. He answered all our questions and explained important information. He made the process go very smoothly.

C Lady

Jan 1, 2016

As always I received great service when I would talk to Todd on the phone. The staff at Petersons are always very courteous and helpful. I always have a great feeling when I leave there.

Happy in Boise

Dec 30, 2015

Took my vehicle in for 18 month service and as usual had a great experience. Done in less time that projected and everything taken care of.

Frank

Dec 28, 2015

Excellent service, again...as always! We have had our RAV4 serviced at Peterson Toyota since we bought it new from them in 2013. The staff is always friendly and professional...and get's us in..and out...quickly.

Michael Stevenson

Dec 23, 2015

These guys went above and beyond. I will always stay a Toyota customer!

GB Family

Dec 23, 2015

From our very first contact to the car's delivery the communication, accommodation and overall congenial treatment was superb. We would not hesitate to call Peterson again for our next car purchase. Made the experience an absolute pleasure.

Roy

Dec 20, 2015

I brought my 2015 Tundra in to check the tire pressure in my tires they found a screw in the right rear tire. Fixed it at no charge. I highly recommend Peterson Toyota. Being from Nampa I wouldn't think twice about going back to have them do any other Maintenance on my truck. Very Professional .Roy

Memo

Dec 17, 2015

This dealership treats its customers right. Always have a positive and budget-friendly experience whenever I need their services. Great experience overall.

JR

Dec 16, 2015

Best dealer I have ever dealt with for purchase, service and repair

Colleen

Dec 15, 2015

I bought my Toyota Camry in December from Peterson Toyota in 2014 and have always had excellent service by friendly and efficient service people. I am treated like family when I take my Camry in for routine service.

North Ender

Dec 15, 2015

Got the 20,000-mile service on our 2014 Toyota Tacoma yesterday. The folks were friendly. The place was clean and cheerful. The service was quick. Nice job, Toyota!

Tony

Dec 14, 2015

Service has been great all the way from buying to owning over the past two years.

rocket

Dec 13, 2015

Good service and excellent staff. The prices were a little high for an oil change.

Becky B.

Dec 11, 2015

I recently moved from Ontario, Oregon to Boise, Idaho. I had my service light turn on for my 2014 Toyota Corolla so I scheduled an appointment. The online scheduling is EASY and convenient for the busy 9-5 person. I got to my appointment about 10 minutes late, yet the service garage was empty with NO LINES. Although my service agent assigned to me online was not immediately available, another employee took initiative to obtain the information needed to get my car service started. Everyone was very knowledgeable and having wi-fi available without having to obtain a password was very convenient while I was waiting. When getting my service at the Toyota Dealership in Ontario, Oregon, the appointment would last for AT LEAST 2, sometimes 3, HOURS!! I was expecting this to happen to me again. My service agent informed me it would be about an hour for the service (in my mind I was like okay, we will see). I was shocked when she came out and told me they were done, it was a little less than an hour! Not the usual 2 hour service I was expecting, which was FANTASTIC!

Idaho Soccer Mom

Dec 4, 2015

I have a 2013 Prius, which was purchased at Peterson's, as well as maintained. This company is truly top notch and easy to work with. Beside, which, I love being a Prius driver!!!! After purchase, I received free car washes for a year (twice a week) and have had all of my services completed there. Scheduling is easy - both over the phone or via the web. Drop off in the morning smooth (they have a shuttle service, but I haven't used it). They are prompt, professional and the price is right on target.

Ross Schuler

Dec 3, 2015

Very good service--PROFESSIONAL--all the way--Thank You for help

Ojiisan

Dec 3, 2015

Repairs are excellent as expected. Our 2005 Toyota Highlander is running strong as all replacement parts are Toyota, and always maintained by the dealership. Thank you to Justin for your attention to detail.

AKP

Nov 23, 2015

Everyone at Peterson Toyota will go out of their way to make your experience as seamless as possible!

JakeH

Nov 23, 2015

Courtney was fast and courteous.. there were no hassles

Stan Audette

Nov 21, 2015

Yesterday, we had three of our five Tundra pickups in for routine service. The trucks were in and out even sooner than quoted. We were helped by three different service representatives. All three were efficient and very pleasant. Our every need while in the service department was anticipated and met before we could ask. This is a very fine team providing excellent customer experiences.

Anand

Nov 19, 2015

Todd was my service associate and he did a good job in inspecting (multi point inspection) , correcting and acknowledging the issues I showed him up. Well Aeith gave me a joyful shuttle ride to and fro

Nick

Nov 18, 2015

I took my Tacoma into the dealership to get a check-up after driving it round trip to Alaska this summer. Steve B. was extremely helpful. He took the time to explain the issues that my vehicle was having, I appreciate such trustworthiness when it comes to my vehicle. For diagnostics and repairs I plan on always going to Peterson Toyota.

Rangel0503

Nov 18, 2015

Took my Camry in for a couple recall services and the team was great. Excellent customer service and very knowledgable.

KEvans

Nov 18, 2015

Brady Fuller was extremely helpful in finding just the right kind of Toyota Prius that we wanted. With Brady's help, the dealership gave a big discount on the 2015, and fair price on our trade-in. It was a low pressure experience! Brady Fuller is very knowledgable about the car, and I have stopped in twice to ask him questions about the car! He gave us his # and text # and told us to call him anytime we had questions. My husband and I both feel that this is the best buying experience we both have ever had!

Chris

Nov 16, 2015

Used to go to Peterson just for maintenance and liked the facilities and people so I went there to buy my next truck. Jake was helpful and made it awesome even though I did 90% of the process by e-mail while out of town. Ask for him if you want a low pressure knowledgeable guy.

Shockers34

Nov 14, 2015

Do your homework at Peterson... These guys make you a deal then sit you down to sign a deal that is nothing like you agreed to. Interest rate was not even close to the agreed rate. I qualified for their 1+ financing. Toyotas best rate. Price for the vehicle went up due to hidden fees. Payment was hundreds of dollars more than agreed to. Taxes were calculated wrong by thousands of dollars. I asked why the deal changed, their response was that they had a software update error in the finance department that calculated the deal wrong. I wasted three trips to this place with three completely different results. All of which weren't even close the hand shake deal that was made. Please double check your deal and ask questions of you see something that looks odd.

Jared Lupton

Nov 14, 2015

I went into Peterson Toyota to have an inspection done on my car. I've been hearing a slight grinding noise under the hood, but don't know what it is. After going here a few times with less than happy interactions, I was met by a technician named Jack, who was very helpful and gave me a lot of information that I didn't know about my car. He offered to drive the car around with me to get an idea of what I was hearing and pinpoint what was making the noise and where it was located. We soon found out what the noise was, and he told me it was the trans-axle, but by the sound of it, there was nothing wrong with it's functioning. He said that the car is usually so quiet, you don't hear much from it, and when it gets cooler outside, you can hear the trans-axle more than in the summer when it is warm. He spent a good half an hour or so inspecting the car after that to make sure there was nothing serious that may have been missed when they did their multi-point inspection. So, thank you so much for the help. This was by far the best experience I have had at this dealership. I would love this kind of service again, please and thank you.

Ron C

Nov 13, 2015

I got a great deal on a new car with my trade in. They treated me fair, professional, no pressure. The whole experience of buying the car was positive, Then when I took it back for service I was treated the same way by the service personel. They went beyond the usual requirements to make sure I was well taken care of. I am glad I came to Peterson Toyota.

JJ

Nov 12, 2015

Petersons is putting on the pressure to buy a new car. The last 2 times I have been in they have asked me to test drive a new truck. I am going to look for a new place to service my truck and car.

Phyllis H. happy customer

Nov 11, 2015

When I received my recall notice for my Toyota Rav4 my first thought was that this would be a hassle. So I made the call for an appointment thinking it would be a prolonged situation. I certainly was wrong, I was given the opportunity of choosing a time convenient for me! When I arrived, on time, the service department was ready, Kaden Moss my service consultant , was friendly, professional and courteous. My repair was completed within the time quoted, I was given an itemized Recommended Action Plan after they inspected my vehicle, complete with pricing which appears to be quite reasonable. My original salesman, Dino, even came to the waiting room to say hello, no pressure about buying a new vehicle just keeping in touch. Peterson Toyota is the only dealership I will consider when I purchase my next vehicle.

CelDv

Nov 8, 2015

As a potential buyer with a used car I needed to have checked I found the service and customer interaction to be positive. I wish that they had a 140 point check, but what they did was thorough. They were detail oriented and helpful. They did offer me the opportunity to purchase one of their cars, but I couldn't find exactly what I wanted. Things were slightly crowded in the service area but overall everyone was pleasant and helpful.

New Nick

Nov 6, 2015

I am not one to use a dealership for basic maintenance due to the higher prices they normally charge. Being new to Boise and calling around to price an oil change, lube and general inspection, the dealer was well within reasonable costs/ pricing. From the first minute at the dealership it became evident that this was a well run organization. I felt well taken care of and confident that what Carey, the dealer rep, had told me on the phone was going to happen, and it did. I had a great experience, was shuttled over to Cabela's during my appointment, picked up promptly and returned to my serviced truck, all washed and lubed, tires rotated, all services done as promised for the same price as quoted over the phone. The dealership rep, Carey, even found a coupon for $10.00 off online and applied it to my service without my asking. I am impressed and will return in the future.

JGrunow

Nov 5, 2015

immediate, friendly attention after arriving for service; service done BEFORE the time allotted; comfy waiting room with refreshments; whole experience consumer friendly.

BobS Boise

Nov 4, 2015

This was a continuation of excellent customer service I have enjoyed and came to routinely expect with this service department at Peterson over the past 8+ years since moving to Boise. When I called to schedule my recent service, I half jokingly said I could bring my 2011 Tundra in between now and early next week to be ready for another road trip. I was pleasantly surprised, even with my mid afternoon call, to be scheduled only 1/2 hour later that same afternoon. Todd Clark, Service Consultant, is always very responsive and pleasant to work with.

Mary Kay

Nov 4, 2015

Darin Ball was prompt, friendly and knew why I was there. All questions were answered. I am glad he is my new service advisor!

Jonathan

Nov 4, 2015

I was happy with my service, as well as their waiting room. Prompt and courteous.

ddavies

Nov 4, 2015

Our buying experience was great at all levels. Honest, to the point, fair. We actually bought the car without ever going to the lot. They even arranged to deliver the car to the airport when we came into town! Thanks for a great customer experience and going the extra mile to make this happen.

Vanessa

Nov 4, 2015

I worked with AJ Friedley at Peterson Toyota and had an awesome experience. AJ was very helpful and friendly. He answered all of my questions and made sure that I would be happy with my purchase. Also, AJ followed up with me after my purchase to see if I had any leftover questions. He went above and beyond to make sure I ended up with the right vehicle. Peterson Toyota is a great place to buy a car.

Patricia Thorpe

Nov 4, 2015

I came in to have different seat covers put in my Camry and couldn't have asked for better service. Thank you, Kaden Moss. Customer service has always been very helpful and nice. The facility is always clean and very accommodating to their customers. Peterson Motors is a great place to buy a car.

BSU Student

Nov 4, 2015

I love getting my car serviced here. Their customer service is awesome and their work is great too. I always feel like they are honest, fair, and respectful.

Josh's Dad

Nov 3, 2015

I was visiting my son in Boise Idaho and decided to pay a visit to Peterson Toyota to shop for a new RAV 4 for my son and his wife. Salesman Charlie Mignerey made this an easy process. I've traded cars numerous times in my life and never before was it as easy and enjoyable as it was at Peterson's. I would recommend them to anyone in the market for a new car in Boise.

G&D Sinclair

Nov 3, 2015

Our experience with all our dealing with Peterson's has been gold plated. Mike Matthews and Cortney in service were the best in all that we were dealing with. Mike was super in his salesmanship, professionalism, and caring demonstrations of the RAV4 that we bought. WE have always been extended the best of service when we brought our car for service and repair. Cortney demonstrated a very professional persona during our service and installation of the Hitch Assy. Monday. We have been very impressed with all your personnel we have come in contact with.

AmyH

Oct 29, 2015

Transferring in for service from California, I expected some red tape & delay checking in, nothing! I was easily found in the system, checked in & escorted to the lounge. What a lovely & clean place to relax, drink some very well made coffe & read my book while I waited. I was told it would be about an hour, which it did, right on the nose! I was well advised of the necessity to change my cabin air filter & thr things I can do for optimal care of my vehicle until my next service. Now the most impressive part! I had told Marie that when I moved here, I travelled with 2 cats & a dog, thus there was a lot of hair & I did not expect them to clean out the cabin of my car when they vacuum. When I got to my car, it was a miracle! There was no animal hair & my car looked fabulous!! I was very grateful at the care they took with me & my car. Thanks everyone!

Kacie

Oct 28, 2015

My customer service associate, Darin Ball was top notch! He was ready to assist as soon as I arrived and after the repair, reviewed all the details with me. The service was quick and precise! Thank you!

KB

Oct 27, 2015

Came in under estimated with more parts! I bought a Prius not from Peterson Toyota and they did the 75K service and a total look over. I bought it from a private party and was a little concerned. I had called Peterson and they told me no problem bring it in and we will be more than happy to look it over. The found a couple of minor things and had those done too. Everyone was very pleasant and helpful. We have two other Toyota cars and we have all of our work done at Peterson. We never have had any issues at all. I would recommend Peterson to anyone!! KB

Satisfied customer

Oct 26, 2015

My experience with Peterson Toyota in Boise was excellent. I was referred to Mike Matthews by a friend who had also been very pleased with his service. He made buying my new 4 runner a pleasant experience. He explained all my options clearly, kept me up-to-date on everything in the process and has been helpful at every juncture. I'm so glad my friend thought to recommend him to me. I'd also like to mention Nick, in accessories. He was knowledgeable, helpful and easy to work with.

JohnS

Oct 25, 2015

I was on a tight schedule and the team checked me in and out quickly. Service items were completed as planned and included car wash.

JC Seahawks fan

Oct 23, 2015

Once again Petersons provided excellent service and repair.They employ a super great employee,Ben who goes above and beyond Peterson' excellent service.While the car was being finished up I waited in the main waiting area for a phone call telling me the car was finished but Ben appeared and told me my car was parked just outside. I thought this was excellent service and not only that my car looked as good as new!

Andrea

Oct 22, 2015

Lindi Stover and Wes Rice at Peterson Toyota made it very easy for me to purchase my Lexus from several states away.They went out of their way to make sure I had pictures and detailed information about the car so I could make an informed decision. Extra accommodations were made to allow me extended travel time to pick up the car without worrying about having it sold when I got there. The payment process was quick and easy. Every step of the purchasing process was handled in a friendly and professional manor. So happy with my car!

Mark

Oct 22, 2015

Added a couple of accessories to our Highlander. Justin did a great job! Made sure we were completely pleased.

ToyotaAvalonPurchaser

Oct 19, 2015

Our salesperson, AJ Friedley, was a great guy to work with, showed us all the cars we wanted to see, was never pushy and explained each process to us. We understand that car buying is a game, but we really felt AJ was on the side of the buyer. I would go back to Petersen Toyota and would go see AJ.

Justin A Lewis

Oct 19, 2015

From my email correspondence through the final signing, the folks at Peterson Toyota did a phenomenal job sticking to delivering the exact car at the exact price I wanted. I would ABSOLUTELY recommend this dealership to anyone interested in a Toyota!

Nate

Oct 19, 2015

Peterson was one of my few stops for buying a car. They took care of everything right from the start and really helped explain everything I needed to know about every car that I had a question about.

Wendy

Oct 16, 2015

Bobbi Jo was my service rep. She continued to check back with me (I was in the customer work station) to let me know what the status was on my service. I really appreciated her keeping in touch. At first she thought I had a battery issue and she kept me up to date on whether I would be incurring that cost, which I had approved. Very good customer service.

Jane Owen

Oct 15, 2015

I had to take my vehicle in for service and have the front struts replaced as well as the left headlamp. I had an unfortunate trip on a forest road and my vehicle came down HARD on the road; hence the need to replace the headlamp. Peterson Toyota fixed my car perfectly and avoided me having to go to the body shop. I have been to this dealership at least 3 times for service and it is always a great experience. Should I have need to purchase another vehicle, this dealership would be the first place my husband and I would go. Thank you again!!!!!!

C Marthens

Oct 15, 2015

We brought our 2010 Toyota Prius into Peterson Toyota in Sep 2015 to trade it in for a slightly newer Subaru. We knew what we wanted and didn't have a lot of time to dilly dally. We had made an appointment with Brent Palmatier, one of the salesmen there, to test drive a certain car. We pulled into the parking lot a few minutes late, and with only about 30 minutes before we had to leave. Brent had the car already pulled around up front, he was waiting for us, and was ready to hop in and test drive it. He was very helpful during the test drive, not a pushy typical car salesman, and was glad to give us the car to take home for the afternoon to continue to test drive it while we left our Prius at the dealership. We decided to buy it that afternoon since we had already test driven a few other similar models but decided on this Subaru (used 2013). They gave us fair price on our Prius, and a very fair price on the Subaru. And they actually got us a very competitive interest rate (2.02%) when finalizing the deal. Overall it was a good experience.

Dvenablemd

Oct 15, 2015

Just relocated to Idaho and this was my first time to use the local Toyota Dealership for routine maintenance on my Landcruiser. I have always counted on excellence in my Toyota vehicles and service - we have owned eight Toyotas over the past 30 years. We were not disappointed in the Peterson Dealership in Boise, Idaho; courteous service representative (Justin Wagner) and state of the art facilities. Booked my routine maintenance online and they were ready for me and got the work done expeditiously and to my complete satisfaction. They lived up to Toyota's reputation!

Sarah L - Boise

Oct 10, 2015

I just purchased a Honda Ridgeline, used vehicle from Peterson Toyota. Justin Ramsey was a very good salesperson - let me take the vehicle for an extended test drive, and was very helpful. The whole experience was very positive. thank you.

Barry S

Oct 8, 2015

We recently leased a new Toyota Camry from Peterson Toyota with the help of our salesman Casey Cook. Casey was outstanding in helping us in all phases of the leasing process. We were very pleased with the amount we were given for our trade and all the answers to the questions we asked Casey.We were able to drive our new Camry home within a few hours of our visit. Casey made this experience very pleasant. We look forward to a continued relationship with Casey and Peterson Toyota.

vezlife

Oct 8, 2015

I had a great experience working with Kaden on my 2006 Prius. They had my car all fixed in 4 days and now it runs awesome. Thanks for you great service and work.

Melinda

Oct 7, 2015

We have bought our last couple of cars from Brent Palmatier, and have never been disappointed. This time was no different. Great buying experience, with no pressure! We love buying from Brent and send all our friends to him. We love our Highlander and want to say thanks again Brent!

Elle Gee

Oct 5, 2015

Todd and his crew were very personable, professional, and thorough. Their waiting area was pleasant AND they are DOG Friendly. Will definitely return for follow up service!

SandyV

Oct 3, 2015

Todd Clark represented Peterson Toyota extremely well: Professional, timely, pleasant demeanor, articulate, friendly. Work was completed before the estimated time and the waiting area was well appointed. Thanks!

Nikki

Sep 30, 2015

Being new to the area and owning a 6 yr old RAV4 I had contemplated going to a "quickie" type oil change service but was very glad I didn't. Not only was the oil change and tire rotation done quickly, but they also found that the water pump was leaking. If I had not gone to Peterson I might have wound up with a major problem on the side of the road. Kudos to a pleasant, albeit costly, experience!

Happy Regular Customer

Sep 26, 2015

We really like having our cars repaired and serviced at Peterson! Darin is awesome! Very knowledgeable and great to work with! I know I can count on hm to help me with any car problems!

William

Sep 25, 2015

Justin did a great job on taking care of my Tundra and replacing the lug nuts on all of my rims. Very thorough and detailed, good job!

Susan Beier-Todd

Sep 24, 2015

I also leave Peterson's feeling totally happy with the service and customer service. Everyone is always happy to help and they always find the answers that I need. I will always goto Peterson's for my car care.

Oregon buyer

Sep 23, 2015

Lindi Stover goes above and beyond to help you find the vehicle you are looking for! Several times I sent her texts and she always responded promptly even though it was after hours. She called to let me know when they had a new sale and went out of her way to help and never pressured us to purchase a vehicle.

Mik

Sep 22, 2015

Very polite friendly staff. They did a good job and made the appropriate recommendations for further servicing on my vehicle. I would defiantly recommend for quality reliable service on any vehicle.

new2015prius

Sep 19, 2015

Answered all questions, no pressure, any information we asked for, they bent over backwards to get us.' the finance person explained everything in detail, without any hesitation. They really worked with us.

Martin

Sep 18, 2015

Your people are always knowledgeable, professional and polite. I usually work with Marie but all are top notch. Marie has the ability to give me unpleasant information in a skillful manner. They're all very well trained and well suited to deal with the public. Your facility is always spotless. I'm impressed.

Memo Cordova

Sep 18, 2015

My 2009 Highlander uses a mix of air & nitrogen and took it to Peterson Toyota to get it looked at. Turns out one tire had a small leak, which they fixed promptly and without fuss. Great customer service & experience.

Tacoma Fan

Sep 15, 2015

Over the Labor Day weekend, we purchased a brand new Tacoma from Peterson Toyota. We were helped by Dan Willmorth. Dan was not pushy or overbearing. He listened to what we wanted and worked to find what fit us. It's rare to find a salesman that actually listens to what his customers want. Overall, I highly recommend Peterson Toyota. Good prices, excellent service, and a quick process. Our next new vehicle will be from Peterson Toyota.

Matt

Sep 14, 2015

Came in without setting up an appointment and was able to get my car looked at and was in and out in a few hours.

J Bellin

Sep 14, 2015

Peterson Toyota went above and beyond to make sure we were happy with our purchase. Our salesman, Gerry Hill, was very helpful navigating us thru the process. We never felt pressured and he got us what we felt was a very fair deal. He went out of his way for us, and we appreciate it.

Very Satisfied

Sep 10, 2015

Peterson has provided regular service for us for a year on our new Toyota Tacoma (that we bought in another state). Scheduling is easy, their crew is efficient and friendly, and their waiting area is comfortable and well-equipped. We appreciate Toyotas for their quality and appreciate Peterson for the same reason.

Chad and Joni

Sep 7, 2015

I just bought. 2015 Toyota Tundra from Peterson Toyota in Boise, Idaho. My salesperson was Forrest King. He was knowledgeable, easy to work with and had a great sense of humor. For you veterans out there, Forrest is a veteran and it was an honor to have him assist me with my purchase. Can't thank him enough!

Happy Customer

Sep 4, 2015

I bought a brand new Toyota Rav4 from Newly on August 28th. It couldn't have been a more pleasant experience. Newly went the extra mile to make sure the car was everything I needed and wanted. On top of that, I got the best deal in the whole valley and the Portland/Salem, Oregon area. I know, because my brother called and talked to all of them. Newly gave us the best deal and I am one happy customer!!

Jane

Sep 1, 2015

The service department is exceptional. We have brought our Sequoia here as well as the Scion XB. Yesterday's repair was N/C. They reinforced the left front inner wheel guard (it had become loose due to the rough road I was on....) checked the alignment and gave me back my car as though it was brand new again. Thank you Peterson Toyota, you're the best!

Roberta Garvin

Sep 1, 2015

Awful service and high prices. Bottom line, the parts department didn't order the parts, the scheduler didn't schedule the repair correctly, and the mechanics broke one thing and didn't correctly repair another. Not at all what I expect from dealer service or for dealer prices. I took my Tacaoma in for a recall on the clutch. At the first appointment they confirmed that it needed to be replaced, but we'd have to wait on the parts. Then the part didn't get ordered, so we had to wait even longer. After it came in, we had to return for a second appointment, where they questioned the need for the repair that they already said we needed. During the repair, the mechanic broke something else, meaning another part had to be ordered and I'd have to make a THIRD trip back. During the second visit, I also had them replace a mud flap. It's a fairly easy job that I could have done it myself, but wanted the security of having a professional do it, so I paid the $50 for 15 minutes of work. Sadly, it wasn't done right. The pins were loose and one of the screws wasn't replaced at all. The third trip was the worst. I had to wait 10 minutes to check in for my appointment, then after another 20 minutes, was told that the mechanic scheduled to work on it wouldn't be in until 10. This was made worse by the hot chocolate tasted burned and for the second time in three visits, the wireless internet didn't work. Even after they tried to fix it. Fortunately, they found someone else to do the work. Even then, the two small jobs took 50% longer than they had expected.

RBFonner

Aug 30, 2015

Truly enjoyed working with Troy Woodward in getting our new RAV4. He was very helpful in finding the right vehicle for us. We looked at and drove many vehicles. We never felt any pressure to buy as we have in the past at other dealers. Troy is very knowledgeable about all of the cars we looked at... not just Toyota. Troy is very sincere and honest and easy to get along with. We are very pleased that we had the opportunity to work with Troy and look forward to dealing with him in the future. Highly recommend Toyota and Troy. Thanks.

Roger DuVall

Aug 30, 2015

Great job, everything was as I was told would be taken care of. Justin Wagner was very good and easy to work with. Thanks. Roger D.

Rogsim

Aug 29, 2015

I set an appointment for an oil change based on customer loyalty and various coupons I have received (current one $10 off). But when I saw the bill I thought we were back in the midst of the oil crisis. Over $50 for an oil change. This is beyond comprehension. This pricing was never revealed in advance with either a statement or written estimate of costs. Plus, I discovered when I got home that I needed to replace a tire valve stem cover that went from not being broke to being broken somehow. They said they rotated the tires and checked air pressure. Not sure that I gave them permission to break the valve stem cover, however without replacing it.

Steven Tucker

Aug 29, 2015

I was actually getting one of my car's serviced and was receiving letters from Petersons Toyota about their buy back program. So I thought what the heck let's see what they could do for me. I was dealing with Wes Rice and he told me they would give me a deal I could not refuse. I actually have 2 Toyota Corollas (2011) and 1 Toyota (2012) Camry. They were interested in two of my cars but told them lets see what you can do with one Toyota Corolla. I tell you what Wes gave me a deal that I could not refuse. I was able to not only trade my 2011 Corolla but step up and be able to buy a 2015 Camry. Wes made it so easy and explained all my options while going thru the offer that all I had to do was say yes. It was so easy and stress free it was probably one of the best experiences in buying a car. Wes was great and I recommend you asking for him because he will give you a deal that you cannot refuse. I have bought 4 cars from Petersons Toyota in the last 4 year 2 new and 2 used and have no complaints. I will go back again when the times comes because they do offer you a great deal and a fair offer on you trade in. You won't go wrong.

Jim B.

Aug 28, 2015

Everyone there was very helpful and bent over backwards to get me what I wanted in a new truck. Thanks to everyone who worked with me.

LB

Aug 28, 2015

I drove over 400 miles to Boise for a conference. On the way to Boise, a wheel bearing went out. When I called the service department they were able to schedule my vehicle the next day. They had the problem diagnosed quickly, were able to get the part in and have me back on the road the next day. I was very impressed with the outstanding service and the excellent facilities.

Burt Waite

Aug 27, 2015

Service was good but in the past we have always had the car washed and vacuumed. That did not happen this time. When we lived in Idaho Falls and when we have gone to Ontario the car was always washed and vacuumed when it was in the shop for any reason.

AT

Aug 26, 2015

I have been taking my Sienna for service since I purchased and have always been very impressed with the service department and the quality of the service and interactions with the service personnel. The sales department on the other hand leaves a lot to be desired and after a very negative interaction I had with the sales floor this week I will never considering purchasing a car from this dealership. I can't believe a dealership of this caliper is still trying to sell cars playing games and treating not only customers, but their own low level sales people extremely lousy. Like I told the floor manager there are a lot of dealers in town that also want to sell cars and "get it" and don't play the stupid games they tried to pull on me.

Big Al

Aug 25, 2015

As always, Peterson's repair department was prompt and took care of the issue at the price quoted.

Dorsey

Aug 24, 2015

Adam and Wes Rice and the sales and business team were very personable, helpful and knowledgeable in the recent sales process for my new Toyota PriusV. I bought my previous PriusV from Wes and Peterson Toyota and they were great then. I hadn't planned on buying a new one this year but gosh, they took me on a test drive while my other Prius was going through maintenance and they offered me a good price for that one so I was interested. They had to find the exact one I wanted with the features I wanted. They did that and got it here in just a couple of days. The sales process went well. They were great and I'd come back to them for the next one.

Hassled

Aug 20, 2015

Sometimes you just want to get your car serviced and get out. While dropping off my car I get told of any services that "should" be performed. That's acceptable. But I do resent being shuffled off to a customer service rep "to make sure we have all your information correct." This person checked that my address was correct and then proceeded to tell me about their upgrade program. In other word, a freaking sales pitch! Later that day I received a text message warning me about "failures" in the inspection of my car. I stumbled through a poorly navigated mobile app that wanted me to approve yet more repairs to my car. Today I get an email asking "how they did" which warns me of a survey headed my way. Enough with all this constant badgering. I dread taking my car into that place because I know I'll have to endure a barrage of "offers" to perform further service, trade in my car, and take a survey. Anybody know of a good Toyota mechanic is Boise?

Happy customer!

Aug 20, 2015

I scheduled my Scion xB for a 20,000 service and an upgrade to the radio package. I was advised as to when the needed part would arrive in Boise. I was advised that both services could be done in one afternoon. I booked the events. I arrived on time. Kaden met me, got the needed paperwork and started the service. He directed me to the waiting area. Previously I had been told that the service would take two to three hours. I brought a book with me. Most of the waiting time I spent reading, though I may have gone to sleep for a bit. Around two and half hours later, Kaden walked me out to the xB. He demonstrated the new radio features. He had the paper work ready for me to sign. I drove away a very happy, satisfied customer. Thanks, Peterson for the great job!

Ryan B

Aug 19, 2015

First time purchasing a vehicle. Worked with Jeff Crabtree to find a great used Camry. Excellent customer service and product. Much better experience than other dealerships I had visited in the area. Thanks Jeff!

dochudson

Aug 15, 2015

Had an issue with cooling system but no appointment for service. Dropped vehicle off at noon. Had it back by 5pm with new radiator and hoses on the same day.

Lost 2 hours

Aug 15, 2015

when I booked my appointment to have my light bulb replaced in the headlight, they didn't bother to look at the file to have the correct bulb in stock. After they took apart the mechanism, they then realized it and took another 1//2 hour to look around & call for the bulb. No one in the valley had it, so after 2 hours I was told they wouldn't have the bulb until next week. They have the car file open when you make the appointment, you'd think they'd take the time to read it before my appointment. There was 3 days from booking to the appointment time. Just look at the client'.file before the appointment to make sure you have the correct parts.

Venza Dude

Aug 13, 2015

We, leased a new Toyota Venza a few days ago. The Forrest King was our sales rep. Great personal service, good inventory, and personable finance guy, Mike. We scheduled an after-market installation of a remote start system and that also went well. Overall, we're very pleased with the experience and will return for future business and not hesitate to refer friends to The Forrest King.

Jim Girvan

Aug 13, 2015

My wife and I purchased a Prius from Peterson Toyota in 2011. Since our purchase we have always taken our car to Peterson's for service. Their staff is professional, knowledgeable, and ask questions to assure that they understand what work is requested. Our latest experience was with Courtney who continued our very positive experience with Peterson's. Their price is fair and their attention to customer service is as good as I have ever experienced. I sure that we will purchase another car from them some day.

Teacher Michelle

Aug 10, 2015

Salesman Troy Woodward is a trove of knowledge about cars and a good read of people. Combine these two talents, and you get a well-served customer. I remembered Troy's generous and courteous service and follow-up, and returned 10 years later to buy another car from him, without shopping anywhere else.

Carl

Aug 8, 2015

Kaden Moss in the service department did an outstanding job in communicating me service needs and made sure my car was finished in a timely manner. He pointed out things that needed attention now, and in the future. I had a pleasant experience!

A. Taggart

Aug 7, 2015

We stopped in at Peterson Toyota intending to just look. We had been talking about buying a used Venza for a while and found four on the lot. Sheldon was the first salesman we encountered and were very pleased with the service he provided. He was new to the job but extremely helpful. We really appreciated that if he did not know the answer to a question he was quick to admit that and then find the answer for us. When we found a new Venza that we liked and were interested in purchasing, he turned us over to Eric Muniz who took the time to answer our questions and get us the best deal possible. He found a small scratch during turnover and has taken the time and effort to make sure this is getting fixed. We had a great experience with him and Peterson Toyota. That is why we have bought our last three vehicles from them -- and won't go anywhere else!

JohnW

Aug 6, 2015

I worked with Curt Knipe in sales after my initial interaction with the internet sales agent, Caylse Knox. Both were extremely helpful and prompt in asking my questions. Curt worked with me on his day off to help accomodate my tight schedule to pick up the truck once I knew it was what I wanted. One of the best buying experiences I have had.

TJ

Aug 5, 2015

Excellent service and staff. Darin Ball was knowledgeable and efficient. You won't find better service anywhere. My 2007 4Runner is one happy machine......

Bob

Aug 5, 2015

Excellent experience buying our new Prius. Price great, as was our sales rep Darin Bunger

seattlesportswriter

Aug 4, 2015

Best car buying experience I've had. Gerry was not pushy but knowledgeable, helpful, and even excellent in following up after the purchase. The maintenance team was quick, friendly, and took great care of my Prius. I will go back to Peterson in the future, as will my family, and if I can help it, my friends.

Blake R.

Aug 3, 2015

2015 Tacoma: I recently purchased a 2015 Toyota Tacoma from Peterson Toyota. My overall experience with this dealership was fantastic. I appreciated the attention to detail and patience from the salesman, Justin Ramsey. He was excellent to work with, as were the rest of the staff at this dealership. I would shop at Peterson Toyota again in the future.

Tacoma Fan

Aug 2, 2015

I was very pleased on the service of my Tacoma. Courtney kept me informed on the warranty work was needed and told me how the mechanic went the extra step to find some annoying rattles. Excellent work!

a satisfied customer

Jul 31, 2015

It was a pleasure dealing with Newly in purchasing our Prius. Arrived intending to just look--we have not bought a car in over 10 years. Several hours later we walked out with our car at BELOW PRICE WE WERE EXPECTING TO PAY. Newly, our salesperson, was very professional, friendly, not pushy at all, helpful. We were going to check out another dealer but found no reason to. Our first 5000 mile check-up went well. Took me right on time and returned the car 30 minutes earlier than expected, nicely washed and vacuumed I barely had time to eat my complimentary bag of popcorn. Again, friendly, efficient service. I must admit my old negative stereotype of car dealerships is fading away--at least at Petersons Toyota

New Tundra Owner

Jul 27, 2015

My Toyota representative was Gerry Hill from Peterson Toyota in Eagle, Idaho. Gerry was able to find the exact Tundra that I was looking for, and helped me through the purchasing process quickly and pressure free. This is my second time purchasing from Peterson Toyota in Eagle, and I have had nothing but a positive experience.

SMG

Jul 27, 2015

Love being able to show up when the doors open first thing Saturday AM unannounced and get quick service for my Truck and be out in an hour or so before the day has really started! Everyone is professional and greets you with a smile. Great customer service every time! have purchased three trucks from Peterson's Toyota and have never regretted a minute of it! Thank you guys!!!!!!!!!!!!!!!!!!!!!!!!!!!

vacationer

Jul 26, 2015

I left my car at Petersons during my vacation. It was an exceptional service. I even got a free car wash when I pick up my car after my trip. Thanks!

Patty baird

Jul 25, 2015

5000 mile service. Service was completed and explained in very timely matter. Kaden Moss does his job well. Everyone was helpful and friendly. Petersons is the best!!

Toyota driver

Jul 23, 2015

Took my Avalon in for it's 10,000 mile service and the service department did an great job. Got it done faster than they thought.

Cheryl

Jul 21, 2015

I have purchased three cars from Peterson Toyota Scion Lexus BMW and have been very happy with their staff, service and vehicles. Great cars and great customer service.

David B.

Jul 18, 2015

On July 15, 2015 I had our 2008 Camry hybrid serviced at Peterson Toyota. Not only do they change the oil and filter but also rotate the tires, check the brake linings, tires, and a multitude of other things. I also appreciate the complimentary car wash and $10 off coupon that is available. The service was done in a timely and professional manner.

Coach

Jul 17, 2015

My experience with Peterson Toyota has always been with the service department. Mr. Todd Clark has always been the service consultant who has worked with me each time. He goes beyond the typical protocol to make sure every detail or concern you have is addressed. Definitely the best service consultant I have ever worked with. He represents your company extremely well.

BlondeRltr

Jul 15, 2015

It all started with Todd Clark, he was amazing and took care of the items on my car expeditiously. I live in Twin Falls and I am so thankful that I purchased my Highlander from Peterson Toyota Scion Lexus BMW, it is well worth the drive. This company has by far the best customer service of any auto dealership that I have dealt with. I highly recommend you that you keep them in mind when you purchase your next vehicle, you won't be sorry.

Fab1041

Jul 14, 2015

Took my 2012 Tundra in to have front cover resealed (under warranty) Picked it up drove 10 miles, leaking antifreeze. Took it back they cracked the radiator during the repair. Asked 3 times to have maintenance required light re set finally did myself. Poor workmanship, I won't be back.

Prius driver

Jul 12, 2015

Peterson's service is exquisite. They think of everything. They got me in and out in one hour and were very personable.

Tony from Boise

Jul 11, 2015

Top notch service all the way around. Going anywhere else would be a complete waste of time.

Jason Coombs

Jul 10, 2015

I'll keep this short and sweet. I bought a new Tundra last week and here was my experience: My salesman, Jeff Crabtree demonstrated concern for my needs, product knowledge, professionalism, patience, and class. Peterson Toyota offered me a deal I couldn't refuse and made me feel like the most important customer at the dealership. I appreciate the GM for making concessions to meet my needs and demands. Service writer Roy took care of some aftermarket items and I appreciate his consistent follow up and attention. Finance guy helped me feel comfortable. Only suggestion is to have hot dogs at the dealership on the last day of the month. I was craving one:) Great job

Steve O'

Jul 10, 2015

Great service. I scheduled an appointment for an hour. The 5,000 mile service was done early. Everything was explained in detail. A very, very pleasant experience! Thanks!!

idahoerin1

Jul 9, 2015

We love bringing our cars here! Reasonably priced, great service and they make scheduling a breeze!

Karen P

Jul 9, 2015

This is the 3rd Toyota we have purchased from Peterson Toyota. They are always professional and courteous. We purchased a Camry from Jeff Crabtree. Jeff was very helpful during the buying process and after. He made sure I knew about all the car's great features before I left the lot. We will definitely return to Peterson.

Jeff

Jul 2, 2015

My wife and I recently moved to Star and I purchased a Tundra from a private party. Shortly after that the "Maint. Req." light came on. Needless to say, I was a bit concerned, and wasn't sure what to expect when I took it to the dealership to have it checked out. The people there were courteous and very helpful. They explained that the light had come on because it was time for an oil change and the 50K mile check-up. I was on my way within 45 minutes. It's a relief to know I have a place I can count on to be honest in dealing with my vehicle. Thank you Peterson Toyota, for your help and service.

jrmcdowell39

Jul 1, 2015

On June 25 I visited Peterson Toyota in Boise to look at purchasing a vehicle. I was greeted by Taylor who not only proceeded to show us cars, but also paid attention to what we told were our necessities. His professional nature was truly appreciated as was that of all the people working at the dealership. They provided my family with the treatment I would ask of from anybody providing a service. I would highly recommend this dealership to everyone.

y2tyl

Jun 29, 2015

Wonderful dealer of cars and great service department, always looking out for the continued welfare of my cars. My third car I bought there. First one went over 30000 miles before it needed engine repair. That is driving every night on a rural newspaper delivery route in complete comfort every night and all night. My third car is a Camry Hybrid and what a wonderful car this one is Thank you.

Concert Booker

Jun 29, 2015

My experience at the dealership service center was as painless as could be expected in as professional and clean a facility as one could wish for. My customer service experience was exemplary and I am glad to have found Peterson Toyota to service our Highlander. Totally recommend.

RenLFa

Jun 29, 2015

Had excellent service! I really have no complaints.

dandkrob

Jun 28, 2015

Kaden Moss always takes great care of us when we have repair/maintenance needs. Quality service. Professional technicians. Pleasant waiting area. Thank you!

Jon M

Jun 25, 2015

I received great service while buying a new 4Runner from Peterson Toyota. Justin Ramsey was my sales person and did an excellent job. No weird pressure, and when he found out that I wanted a Trail Premium that they didn't have in stock, he never wasted time trying to convince me otherwise. Justin found the vehicle I wanted in the right color and monitored its shipment progress from Japan to the lot in Boise. I received a couple of text updates every week, and when the 4Runner arrived (ahead of schedule), I was in, out and on my way in a couple of hours. Justin made sure the roof rack option I added was installed, helped me get connected to the entertainment/navigation and went through the basic off-road features. I certainly hope the service department is as good as the sales group!

Highlander lover!

Jun 24, 2015

From the time we purchased our Highlander two years ago to my recent service visit, Peterson Toyota has exceeded my expectations in every way! The personnel in the service department, (especially Steve and Darin) are professional, caring and concerned and go to extremes to ensure that your vehicle is in tip-top shape when it leaves their facility! I love my Highlander and am thrilled we chose Peterson for the purchase and service!!

Crinerfam

Jun 23, 2015

We have been coming to Peterson Toyota for service to our three Toyotas for about three years now, having moved into the area in 2012. Each and every time the staff is friendly and very accomodating. This last time was no exception. Rich, the Service Manager, and Cary, the Service Advisor, worked with me to get the right tires for my needs and ended up saving me about $200 from what i was figuring I needed to pay for 4 tires. This type of customer service seems to be the norm for this Service Department.

SEC Toyota Fan

Jun 23, 2015

Not once - but twice - Jacob McArthur came through for us. Our first experience was buying a new Toyota Avalon during the hectic holidays. The whole buying transaction was good from the beginning to getting the keys in our hands. We love our car. Our second experience was several months later looking for a good used vehicle for one of our kids. Another positive purchase and another good car. We highly recommend Jacob McArthur!

Nancy Sienna1

Jun 20, 2015

Dan Willmorth was very professional and friendly throughout the process. Also appreciated the hard work and excellent service from Efren Gonzalez, the Finance Manager.

judyb

Jun 16, 2015

Brit Messman was the salesman on the purchase of my new Highlander. He was extrremely thorough on explaining the features of the vehicle during my test drive and then after I picked it up. He was extremely knowledgeable of all the features and easy to work with.

Jocelynn

Jun 16, 2015

The process was very long but it was all worth it. Everyone was nice, Tommy McBennet was great, I didn't feel pressured by him like I did at other dealers, and that made me feel much more comfortable with my purchase. One thing I didn't like was having different services being offered to me throughout the waiting process. I liked that different employees were helping us but after the third person it was too much. Over all it was a good experience, I felt comfortable, and I love my car. I'm glad I waited for the right car, and purchased from Peterson, they're awesome.

Lou

Jun 11, 2015

Kaden is an outstanding service rep. you are luck to have such a pleasant and knowledgeable individual working for you.

Rhino_ID

Jun 10, 2015

Came in on a recall for our Rav4. Things went fast. While waiting I made use of their computer workstations. What a great idea. They got the check done faster than they had estimated and I was on my way.

Wyatt

Jun 10, 2015

We purchased a set of crossbars for our Toyota Highlander, and they arrived in less than a week. The dealership was very accommodating in working around my schedule in order to get the car in for the installation. The wait time was minimal, and the work was done professionally.

Rick Polenske

Jun 10, 2015

My 2015 Highlander had a power steering recall. the dealer did a great job of gettign me and and turned the inspeciton and ultimate repair around in a very short period of time.

Scott

Jun 9, 2015

Excellent work on our 2008 Prius! The facility was spotless and customer service was timely! Thank you!

mes in boise

Jun 9, 2015

My car got a maintenance check while I checked out a BMW i3. Nathan took excellent care of my car.

Viking Fan

Jun 8, 2015

Outstanding dealer! Every time I have had to take my car in for either regular maintenance or issue, I've had the friendliness staff assist me in everything.

Mary with the new Highlander

Jun 7, 2015

I always have my vehicles serviced at Peterson and they always do an excellent job. My latest experience there was with Daren Ball. He was very courteous and went overboard to help me. I also purchased my last vehicle just six monts ago from Peterson and have been more than happy with the way I was treated and I LOVE my new Highlander!

Colin

Jun 5, 2015

Excellent customer service in their service department. Took the time to walk me back, explain things to me, and actually let me see what they were looking at. I really appreciated the level of courtesy and professionalism. Would definitely recommend to others.

Clair Walker

Jun 1, 2015

I only deal with Darin Hall in the service department. He is my go to guy. He is extremely knowledge, strong communication skills that lend to making sure I am completely informed, and advises me sagely in deciding the priority and timing of repairs. I have had Peterson Toyota work on my car exclusively for several years and have been treated like royalty and so has my Landcruiser. I had stopped taking my cars to dealers due to high prices and poor service but no longer. Darin and company have been top notch. (And I usually never write reviews). Thank you, Darin.

Ryan Still

Jun 1, 2015

Everyone at Peterson Toyota has been exceptional. Nathan Rejniak was extremely friendly and helpful for my 1st maintenance check up!

Helen "Carlene" Archuleta

Jun 1, 2015

I drove 3 1/2 hours just to buy my car at Peterson Toyota and every thing about my experience was exceptional!! Dan ( Sales ) you were awesome thank you so much for getting me the right car and saving me so much money! And Jay ( Finance ) you were so much fun and made the paper work a breeze! Thank you so much I WILL be back!!!!

Marco & Lara

May 25, 2015

We had a great experience at Petersons, our salesman Chris Styff was very nice and professional during the sales process. We are very happy with our purchase, would definitley recommend them to our friends and will do business there again.

Dawne Zacharias

May 23, 2015

My experience with Darin Ball was a very positive one. He is a very gracious and kind individual, very difficult to find in todays world. I am glad you had the intelligence to hire such a person. He is intelligent and spoke well about what I was going to have done and what I could expect. He gave me cautions on time frame for washing the car and winding down windows due to the tinting that was done. I would recommend him to anyone you wish to impress with the best. He is a delight.

Bob & Racquel

May 23, 2015

The purchase/service experience is always reliable .... excellence in all regards!

Karen

May 20, 2015

I have been dealing with Peterson's since I moved here in 2012. They have always been very good at putting my concerns first. I've enjoyed having Kaden Moss as my service rep the last three times I have had the car service. He is most helpful and also gets to know this customers. I feel very confident that all my needs for my car will be addressed whenever I bring it in. Thank you for caring about people.

Highlander owner

May 17, 2015

Had oil change done---scheduled online at last minute and they did an excellent job.

Hood

May 15, 2015

We bought our Honda Ridgeline from Troy, and we had the after-market wiring kit attached at your shop for towing a trailer. The people are excellent to work with.

Chris

May 13, 2015

I have been a loyal customer having bought two vehicles from you including a brand new Sienna in March of this year. The service I received on our older Toyota Rav4 this past Friday, however, was less than satisfactory. We knew we needed new front brakes but we also decided to do the 90,000 mile service. This service is not mandatory but good to keep the car maintained. It is also very expensive at $740. We knew that going in. The issue we had was being called informing us that during the inspection the water pump was leaking and would be $500 to fix. Considering the fact we already were going to have a $940 day with brakes included, that was more than almost any family can afford. I said the only way that can happen is if we do not do the 90,000 mile service. Courtney said it was too late as they had already started. That is an issue that leads me to believe one of three things was going on here. 1. Courtney is not thinking of the customer at all and the fact this is an expensive day mostly due to an OPTIONAL service. Maybe she should have considered that most families have difficulty affording it and might want to see if the customer wants to trade the service for a repair or at least stop where they were at with the 90,000 mile service to minimize the cost. The point being the customer should have the choice. 2. Toyota deliberately delayed letting me know so that they could collect the service and get the repair. 3. Toyotas process is poor in that the inspection should happen PRIOR to the rest of the service as it is expensive and optional compared to a needed repair. Quite honestly, none of these possibilities are good for the customer. I did not get the water pump repair done as that was too much money for one day. I also will NOT give you the job once I do fix it as this was not good customer service and will not reward you with the business. Further, it is doubtful I will get any future service for the Rav4 with you and the Sienna once the first couple of years are done as well. I have been a loyal customer for 16 years getting all my services done at Peterson. You have managed to wipe away all those good years of service with this one incident. One last comment-I was supposed to get a survey that never arrived some 10 days later. I sent a specific e-mail on this as requested if I was not completely satisfied with my service and have heard nothing. Thus, I am responding publically here. Nice job service department on caring about the customer.

Dan F

May 13, 2015

You people are always above all the rest in my book!!!

JanetLee

May 13, 2015

I am leasing a RAV4 as my business car from Peterson Toyota. A couple of weeks ago my tire inflation light went on, so I traveled to the dealership (I live 50 miles away) and they took it right in , aired the tires, washed the car and I was on my way. About a week later, that same light went on again and I suspected that I may have more of a problem than just needing air. So up I went again, without an appointment and they moved the car to the head of the line to fix it. Bobbi Jo was working with me and assured me we could get this done in about 40 minutes. Unfortunately for her, she then found out that the machine that repairs these problems was down, so they worked out another plan. Interestingly, I was working at a show that was another 20 miles the other direction from the dealership. So, with the spare on, I headed back to work knowing that Bobbi Jo was doing all she could to see about that machine getting fixed. Of course, this was on a Friday, and with the weekend ahead I was getting nervous. However, they did get the machine fixed and she asked me to come in at 7 pm on Friday to get the tire done and back on the car. So I did, and they did and I was on my way! Everyone was very helpful and courteous. they have excellent customer service at this dealership.

Susan from Minnesota

May 11, 2015

A pleasant buying experience and I got a great car. Adam Beumeler was very helpful in every aspect from financing to programming the radio and blue tooth. He took the time to introduce us to members of the service department as well. We will definitely buy from them next time!

Nate

May 10, 2015

I was impressed at how fast they took car for my repair and install. Also, the courteousness of the maintenance scheduler, John. He gave me updates on how it was going and how I was to pay for it. I didn't feel like I was being rushed through. I really felt like I was being cared for as a friend.

Mike S Boise

May 7, 2015

I called the last minute trying to get my car in for its service and they were very helpful and friendly and got me in. After I went in to pick it up I had several questions on how the warranty worked I have a new Toyota. They were very good explaning it so I would understand what and how it worked. Thanks Peterson service department

Joe Marty 1

May 6, 2015

Very Pleasant experience in servicing my new Toyota!

Sean Liang

May 5, 2015

This is my second purchase in the last 6 months. The service provided by Brit Messman is by far the best I have experienced. Brit was extremely helpful, and was able to get me the best deal possible. If you're looking to buy a vehicle, and not be pushed into something you don't want because the sales guy wants to make a bigger paycheck... Go see Brit Messman at Peterson Toyota. I look forward to work with Brit again, hopefully won't be buying another vehicle for myself... Thanks again for the RAV4 and FR-S!!

Karen S

May 1, 2015

I have enjoyed working with Kaden Moss in my last few visits to the dealership. He has been very personal and delightful to talk with. He makes me feel like I am valued and in good hands. I have been satisfied with all my service visits. Steve was also very helpful on my last visit. I appreciated people who are straight forward and honest. Thanks so much to these people. I will always recommend Peterson's for service.

DanInBoise

Apr 26, 2015

Was able to schedule a 75K service online and have the service done two hours later. Service done in just a little over one hour. Great service.

Penny I.

Apr 21, 2015

I recently went to Peterson Toyota to check out a 2010 Rav 4 Limited that I found on Cars.com We were supposed to meet another salesman but she wasn't available at that time so we met Josh Mair. He was very friendly and knowledgable. I had brought my boyfriend to assist me and we both had a great test drive. We got to know Josh a bit and loved the car. We went through the process of agreeing on a workable price. In the end I was very happy with the final price and the quality of the car I was buying. Everyone I dealt with there was very friendly and welcoming. Josh was very accommodating and made a check in call the week after I purchased the car to make sure everything was alright and offering any assistance as needed. Great customer service!

A. Garner

Apr 20, 2015

I purchased my new Toyota Camry from Peterson Toyota in Boise, Idaho. The salesman, Vince Supan, was so friendly, caring and listened to what I said about the kind of purchase that I wanted. I enjoyed making my purchase especially because of Vince. He made sure that he gave me excellent customer service and even waited until after closing to be sure all my needs were met. If it weren't for Vince, I probably would've come back another day or not purchased anything at all. Thank you for your quality customer service.

Jim and Kay

Apr 20, 2015

My wife and I recently purchased a 2010 Subaru Forrester from Peterson Toyota Sion. Gerry Hill was our sales person and we found him to be very accommodating. There was no pressure and we were offered a good trade in value on our 2012 Ford Focus. We are very pleased with our experience there and would utilize Peterson Toyota Sion again should the need arise.

Carol "Redskin fan"

Apr 16, 2015

I took my 08 Prius in to Peterson Toyots for the 25K servicing. The appointment was for 7:30 A.M. and at exactly that times the overhead doors were opened and i drove in and Sara the service advisor was there waiting to help me. It took 5 minutes to get the paperwork and questions that I had taken care of. I was told that it woud take approximately 1 hour. in about 45 minutes, Sara located me in the waiting area and said my car was being washed and would be ready in a few minutes. Five minutes later she came and told me it was ready to go. I signed the paperwork and paid for the service and she walked me to my car and thanked me for bringing in my car for the servicing. Totally enjoyable service and very timely. Thank you Petersen Toyota and especially Sara for helping me take care of my car.

Jim R.

Apr 16, 2015

I was told that it might be as much as an hour wait but was surprised when it was only 1/2 hr. The service has dramatically improved over the past year or so. Everyone is very friendly and helpful.

MPG Fan.

Apr 14, 2015

This is the 3rd car I have purchased from Peterson Toyota, and all three times Brent Palmatier has been an excellent sales consultant who helped me find what I was looking for. Brent has been patient and understanding while helping me find what I needed, with no typical "pushy" car salesman type gimmicks. Peterson Toyota has been upfront about all costs and very helpful with all my purchases there. I expect to continue to purchase from them for years to come. I was able to purchase a 2013 Hyundai Elantra with less than 16,000 miles for a great price and am very pleased with my experience. Thanks Brent and Peterson Toyota!

Don Feeney

Apr 11, 2015

I bought a new Tundra from Jake Kesler and he was very knowledgeable and friendly to deal with. I never felt any pressure to buy (very important to me). While in financing I did get some pressure to purchase a warranty (which I declined) but aside from that the experience was excellent and I'd recommend Peterson and Jake again.

Larry Carpenter

Apr 8, 2015

Always receive good service and helpful information. Marie and Todd helps you with anything you need. Used them a long time. Thanks for the good service.

Inayat Syed

Apr 8, 2015

My Toyota highlander 2012 is under warranty for 3 years and there was an oil leak on passenger side. I am not so good at understanding why? Went to Toyota and Justin (Toyota rep) was very helpful in figuring it out and fixed it. Minor valve seal. Also suggested cleaning of fuel system and change of oil filter. Got done There was also this tire deal available which was informed to me as Justin showed me how My car tires are wearing out. Didn't take the offer though. All in all it was great and surely recommend them. Thanks

Happy owner of a new Prius

Apr 8, 2015

Thank you to Jeff Crabtree and all the staff at Peterson Toyota -- They made my recent purchase of a new 2015 Prius a great experience. I am really enjoying my new car !!

NewToBoise

Apr 6, 2015

I always feel like the staff is being honest with me, and not trying to sell me unneeded items.

Mike

Apr 5, 2015

60,000 mile maintenance service was done. Maintenance on vehicle was excellent except for two small problems. 1. The mechanic scratched part of the car near the hood. The way I found out, when I got home I opened the hood and found polishing compound spilled between the hood and the body of the car, the scratch had been buffed out. Mechanic probably never told the Service Adviser, because the Service Adviser never disclosed this fact to me after service was done. 2. Had a $10 off Coupon for oil change was not taken off bill. Please be a little more carefull in the future.

Jamie R

Apr 4, 2015

I have been working with john neezer on several issues with my car and i was very impressed with his commitment to excellence in customer service and his overall performance on resolving my issues i had with car servicing needs. John and his team had found the problem at hand and made sure i was provided reliable transportation until the problem was fixed which was very helpful due to i have a very busy lifestyle. Thank you john neezer and peterson toyota for being professional and prompt very rare now days!:)

Gautam

Apr 2, 2015

Adam Beumeler was very helpful in buying my new car.

BKC

Apr 1, 2015

I am consistently impressed with the service I receive at Petetson Toyota. Service People are knowledgeable and pleasant to work with. The actual service appears to be top quality and the work is done in a timely manner.

Sally Beil

Apr 1, 2015

Great service, timely fashion, clean car, can't beat it!

Dan B.

Mar 30, 2015

I ran four vehicles through maintenance in one day last week. Only two were scheduled. Both Sara and Billie Jo in the service department, made arrangements that benefited my schedule. The work was outstanding, the facilities are top notch. I will continue to purchase and maintain my vehicles through Peterson Toyota.

SunD

Mar 30, 2015

Kaden provided exceptional customer service. Provided me with additional information and choices in order to determine the best solution. He is always pleasant and does his job with a smile. Thank you. The service dept. is efficient and quickly gets maintenance and repairs done. We have done business with Peterson since we moved here in 1998 and have always been pleased with the service they provide.

Carl

Mar 28, 2015

I couldn't have been happier with the sales process at Peterson's Toyota. Eric Muniz, my sales rep, was all of the above. I actually drove away feeling as though he and the Peterson's staff actually saved me money. I traded in a basically brand new Ford F150. Usually a major no-no. But Eric and the Buying Mgr Glen worked with me and the out come was a win win. Thanks again to Glen and Eric.

jfisheye

Mar 28, 2015

Bottom line, they met every price requirement I had. Sales staff did an excellent job in the negotiations. Highly recommended dealership.

Johnson

Mar 24, 2015

Dan Willmorth did a great job of putting us in a car that he had available on the lot. knowledgeable & very kind. the whole Peterson experience was great. thanks!

Dgaviola

Mar 24, 2015

I brought in my 2012 Yukon for my first oil change. Nathan did a great job getting me right in and kept to the 1 hour that was scheduled. Peterson Toyota customer lounge was clean, comfortable, and provided coffee. I was offered a free car wash too! Nathan gave me a through report of the oil change. I appreciate his polite and professional manner.

Derra Kolar

Mar 22, 2015

Our son has stolen our Prius & when we got it back, he still had the FOB. Our insurance told us to get another FOB. I ordered the FOB & had an appointment on Saturday, March 21 to get everything reprogramed so the FOB our son has won't work if he came back to steal the car. When talking to Darin, he told me there were two recalls on my car, that they had the parts & asked if I wanted to get them done now since I was there. I agreed & waited for my vehicle. They did an excellent job & the wait was worth it. We don't have to worry about our son taking the car again & the recalls were replaced. We have moved a couple of times, so we didn't get the recall notices. We have always had a great experience with Peterson Toyota. We recommend them to anyone looking for a vehicle, new or used.

Erica & Henry

Mar 22, 2015

My husband and I are pretty frugal, and were not happy to be in the situation of needing to purchase a newer vehicle. I suffer from a major dislike and distrust of car dealerships and salesman, so I was ready to be defensive and rude! Ha ha! We set up our financing ahead of time, did our homework on what we wanted: 2012 Toyota Camry SE, as loaded as possible, & started looking. Wes Rice from the Lexus side of the dealership worked with us and right from the start I felt comfortable and very non-threatened. My husband also felt this way, and we were very impressed with how down-to-earth he was. No fake plastic attitude! He stayed late to get us taken care of, and showed us what we were interested in, not other cars that were more expensive. Doing the paperwork with the finance guy was more like what I was used to....very pushy, acted like he'd known us forever, over-the-top really! When I told him we weren't interested in the extended warranty, it began. ....we were told how expensive repairs were going to be, and that everyone went w/the package he was pushing. Which he made sure to point out he didn't get a dime to sell to us..ya right! He got something I'm sure, with how hard he was pushing! After I asked him exact figures for what we'd be paying for the life of our loan, and said a firm NO, his whole demeanor changed. He got a bit insulting, and then finished our paperwork in a much quieter, cool-towards-us way. No more friends, no more jokes, he was done w/us! Ha ha! True colors! Oh well, we were still happy w/our purchase & feel we got a great deal. It was pretty late in the evening when we drove off in our awesome new-to-us car, so Wes made sure we knew to bring the car back in for a full detail job and gas tank top-off. When I brought the car back in for that, I had my 13 yr old son. Wes was just as professional and friendly as ever, set everything up for us, and showed us to the waiting area. My son said he felt like a rich kid because of the treatment we were getting, as he helped himself to hot chocolate and cookies! Highly recommend Peterson, and Wes Rice! Honest & straight-forward guy!!

Art Hendrickson

Mar 21, 2015

My neighbor new I was interested in buying a truck and he advised me to see DAN WILLMORTH at Peterson Toyota of Boise. Excellent advise. I went to Toyota and got exactly what I wanted at the price I wanted and with as little hassle as I've ever had when purchasing or leasing a vehicle. Along with DAN, the entire staff was friendly and helpful during the process. Today, I'm riding around town in my new TACOMA and I must say...lookin' good. Thanks Dan.

Tiffany

Mar 21, 2015

Toyota charges $175.00 for detailing just the inside of vehicle. Even though this was a steep price, I figured I would be impressed with the outcome. However, I was extremely disappointed. There were several spots missed and lots of smear marks throughout. I previously owned a 2005 Honda Accord and paid less than $100.00 at another detail shop and the vehicle looked brand new when they were complete. Now I own a 2014 Toyota Highlander, paid $175.00 for Toyota to perform the services and ended up having to go back through and redo it myself. Bottom line - not worth the money and you can do a better job yourself.

ElizabethF

Mar 20, 2015

I took my Tacoma in for regular service and, while they are always competent and friendly, this last visit compelled me to write a review. Nathan handled intake for the vehicle and he was knowledgeable and professional. There'd been some miscommunication to me on the last visit and he took the trouble to explain things to me AND to work out an extra level of support for me with his supervisor as an apology from the dealership for the confusion. You just don't see that level of customer service very often. I'm a loyal Peterson customer from now on.

Jim

Mar 20, 2015

Again a perfect visit. This is my second car from Peterson and everything is always the same--Great!! Thanks

Brad

Mar 19, 2015

Great service. Was helped by Kaden in the service dept and he was fast and helpful. Great place to go for your vehicle and services.

martin

Mar 19, 2015

The service at Peterson's is always friendly and professional. Couldn't ask for more.

SteveB

Mar 19, 2015

We are satisfied with the service we got and working with Justin.

M Silvers

Mar 19, 2015

I just recently purchased a Toyota 4-Runner from Dan Willmorth at Peterson Toyota and it was a very pleasant experience. Dan is very knowledgable and took the time not only to answer my questions and work thru the eventual purchase but he has been available since the sale to provide additional assistance and understanding of the vehicles operation.

Sodakwan

Mar 18, 2015

Been with Peterson Toyota for years after they blew the competition out of the water on the price on our Camry hybrid. They do what needs to be done and are very accommodating when I am in a pinch. Will be buying our next car from them.

FrTom

Mar 17, 2015

My xB needed its 15,000 mile service. I called for an appointment. Took the auto to Peterson's. I was met by a friendly service agent, escorted into the service office, quickly helped through the process and went into the waiting area. Service takes time. I planned for the time, taking my iPad with me. Peterson's provided WiFi service. It was like sitting in my own office. I was consulted once on what I would like done with a filter. [Replace] Soon my xB was ready to run again. Peterson's had cleaned the xB as part of the service. The Scion xB should be the auto of choice for all with disabilities. Peterson's would be a great place to receive both sales assistance and service.

Ben Miller

Mar 17, 2015

They somehow didn't have my appointment, but accommodated to me, and even told me about a coupon that I was not aware of. Great help and I will be back.

Doug Bishop

Mar 13, 2015

Great service and I did not have an appointment. You are the best service dept around Boise

John

Mar 13, 2015

Had my Yaris serviced and it was done with professionalism and timeliness. Very courteous.

Andrea G

Mar 12, 2015

I took our Highlander to Peterson Toyota due to a recall notice. The staff were extremely friendly and helpful and also took care of a second recall that I was unaware of. I was impressed that they also checked on a number of other points as part of their service, but did not try to sell me a bunch of "extras". Everyone was courteous and friendly and I left happily a little sooner than expected.

Teresa

Mar 12, 2015

Thanks, Darin! :) He was VERY personable. I appreciate his honesty and transaprency with my questions.

Martin wilke

Mar 12, 2015

The staff is always very courteous and professional. I couldn't ask for more.

Cascade resident

Mar 11, 2015

It's quite obvious there's been a big push in the service department over the last couple of years. Justin Wagner went over everything and caught that an oil change was done that he had specifically noted not to do. Took it off the bill. The entire service department has been quite spiffed up in the last couple of years. I would highly recommend this dealership for service. I did rate quality of repairs as excellent, but there should be a spot for unknown, as I don't really know.

Jami

Mar 10, 2015

I always have great service at Peterson! Worked with Darin Ball this time & he was exceptional! Very courteous, knowledgeable, & accommodating. Peterson Toyota far outweighs any other Toyota dealer I've ever dealt with (Idaho & Washington) as far as customer service is concerned!

Bsnfastacrs

Mar 8, 2015

aleays friendly and helpful. Had me in and out in time and back on the road with a functioning mirror.

Don

Mar 7, 2015

Kaden Moss, Service Consultant, has been helping me take care of my Camry for some time now. He has several exceptional attributes. He makes me very comfortable and confident that I am being treated fairly and competently. He is exceptionally thorough from the moment you meet him all the way to followup at the end of the job. When possible, he gives you alternatives to a repair that has saved me money. Kaden is by far the best service consultant I have experienced in my lifetime and I'm entering my senior years. Kaden Moss is a real keeper.

Sandy - 10 year customer after 05 Corolla purchase

Mar 7, 2015

Assume quality of repairs and facilities are excellent as usual. Darin Ball's service and personality were excellent. A calm and confident young man who was like a friendly relative providing information regularly during my 3 hour service. Even offered a shuttle to take me where I needed to go if I wanted to break up the wait. I had chosen to catch up on phone calls and reading during the time I had and even squeezed in a nice walk around the car lot in the warm sunshine to preview the new models. It was an enjoyable experience and even included a couple of discounts courtesy of Darin. My thanks to Peterson Toyota and especially Darin. I'll ask for him again when I come in for brakes on my 06 Corolla.

Dick E

Mar 7, 2015

I approached Peterson Toyota as a Costco customer wanting to buy a Toyota Highlander, either in Boise or back in the Monterey Bay (CA) area. I had the good fortune of working with Brit Messmann who guided me thru the Costco/Toyota process, expertly explained the models' features and benefits, and dealt with my questions and minor issues as they arose. THe Parts Department collaborated in the process, procuring and installing a trailer hitch, cargo cover and top rails when the vehicle arrived. The new vehicle was beautifully detailed and waiting when I arrived to handle the paperwork and go through some new-user training, again with Brit. The numbers were openly presented and didn't wander as the process unwound - no surprises. Very friendly, professional people. Easy to recommend to others.

Colleen Bicandi

Mar 7, 2015

As always, the service at Peterson Toyota is exceptional. Kaden and Kyle are always very helpful and understanding. Dan W. has also been very helpful. Rating: Excellent

Busy Realtor

Mar 6, 2015

Your customer service is super. I needed wi-fi and it kept disconnecting.

Patty

Mar 4, 2015

Jake Dunphy was the Sales Person to help me. He was very helpful, considerate, and it was a pleasure working with him. Peterson personnel all were friendly and would recommend them highly.

Mike

Mar 3, 2015

We just purchased our third Toyota and a large part of the reason is the Service Department at Peterson Toyota! Our experience with Darin and the team has been very Professional and Top Quality!

Chris McVey

Mar 2, 2015

Our salesperson was Tommy McBennett. Like most car buyers we had very specific needs for our next car. We told Tommy what we wanted and our spending range. The only time that he ever guided us towards a car outside of this was when we requested it. Tommy waited patiently while we muscled our car seats into each car. We ended up buying a new 2015 Toyota Corolla. Tommy helped us get an affordable price and made sure we were comfortable making the purchase. Tommy's no pressure approach created the perfect buying experience. Thank you to Tommy and to Peterson's for encouraging that environment.

Dan Flynn

Mar 1, 2015

I just want to say that I have never been treated so well in all my years! The service department went above and beyond to make sure I was a happy customer! I recommend Peterson Toyota to anyone who likes a positive experience!

Kathy

Feb 27, 2015

I had been looking for a very low miles used vehicle for several months. I found my now new- to-me Toyota RAV4 XLE on Cars.com. I sent an inquiry to the dealer and was very quickly contacted by Jeff. He answered all of my questions. We handled all the details for the purchase over the phone!! Everything was preapproved prior to me driving the 180 miles to pick it up. Upon my arrival we drove the vehicle and Jeff taught me about the several options. Within a short period of time I was on my way with great financing terms and the exact offer discussed over the phone. I couldnt be happier!! Thank you Jeff and Peterson Toyota.

Shannon

Feb 27, 2015

Soon after purchasing my Rav4 from Brent, I made an appointment to have door molding installed. The parts were received quickly and I was able to make an appointment for the installation quickly that accommodated my schedule. I waited in the waiting area and the job was completed much quicker than I had expected. Quick service, nice job!

Donna and Keith Melville

Feb 27, 2015

I am sorry to say I have always disliked car salesmen. They are pushy and some dishonest. What a relief to come to Peterson's and have Brit Messmann help us. What a delightful young man!!! He was very professional, honest, personable and we truly enjoyed our time with him and buying our car from him. I told him I will recommend him to any of my friends who want to purchase a car. We left there feeling really great about our car and having had such a great experience with Britt. The financial person was also very professional, explained everything but was not at all pushy. We had a great experience and even discussed the fact that next time we are in the market for a car we will come back to Peterson and ask for Brit. How fortunate you are to have this young man on your staff!!! We loved him!!!

Cyndy

Feb 27, 2015

John Neeser is the best service writer there. He was very friendly and quick to ensure that my needs were met. Thanks so much for your excellent work!

Kathy F

Feb 25, 2015

We had a wonderful experience At Peterson Toyota. Gerry Hill is professional, knowledgeable, and very kind. We appreciated is quiet approach to our purchase and his support! Thank you Gerry!

WDMPETEY - West Des Moines Petey

Feb 23, 2015

Just a very good experience in a series of good experiences with Justin and the rest of the guys and gals at service. I did not buy my Yaris at Peterson. But got great service. I did buy new tires all around for my Yaris. The price was spendy but the quality - Michelin's -- was good.

Eric & Linda Pitzer

Feb 20, 2015

It was a quick and easy service and follow-up calls were great.

AlanR67

Feb 20, 2015

This was my first visit to Peterson's for service. I had been going to another local Toyota dealership, that was closer to home, but finally got tired of there attitudes and poor service. I was extremely happy with all aspects of my service visit. You won't be disappointed at Peterson's.

ServiceFan

Feb 18, 2015

I had my 2014 Tundra in the Service Department for repairs and an oil change. Darin (Service Rep) and Kyle (Service Tech) were both great to work with. I was always kept updated with the progress and time frame for completion. Darin and Kyle are the best, and I will never take my vehicle anywhere else!

MIke

Feb 17, 2015

Jeff Crabtree make it very easy for us to purchase our 2011 Silverado Duramax. He understood how I wanted the purchase to proceed from first contact to driving the truck off the lot. He followed up after the sale - very professional. An excellent job of understanding the buyers needs and parameters in the purchasing process.

Esjay

Feb 17, 2015

I have been a Peterson Toyota customer for several years and have always had a top-notch experience. I purchased three Toyotas from Peterson and have all of them serviced at the dealership. I won't go anywhere else.

Janet

Feb 16, 2015

We had a very good experience when we brought our Sienna in for a 25K mile oil change and "check-up". We only trust Peyersons service with our vehicles! Great service and comfortable waiting with complimentary hot chocolate and Cappucino... Our van came out all clean and vacuumed!!! Thanks, Peterson!!!

Stucker

Feb 15, 2015

I had to go in and get an oil change but also had a recall to fix a computer glitch that my Camry was having. I was able to get all of it done in one shot. They knew exactly what to do and went to work on getting it fixed. I even received a free car wash along with my oil change. It was fast and easy and no hidden charges. I would recommend going to Toyota service center to get you car fixed or just a oil change.

Audrey Austin

Feb 11, 2015

I recently purchased my 2012 Toyota Camry from Peterson Toyota in Boise. I can't tell you enough how pleasant my experience was with them. Everyone was so helpful and so nice. I would recommend Brit in Sales to anyone looking for a new car. He was AWESOME!

MR

Feb 9, 2015

I bought a new Corolla recently at Peterson Toyota. Tommy McBennett was the salesman and was very knowledgeable about all the Toyota products. He was patient and able to give us several good options to choose from as well as provide inputs on reliability ratings from Consumer Reports when considering used cars. I dealt with another dealer in Boise at the same time and the difference was clear. I would recommend working with Tommy. Overall the process went smoothly - only area of improvement is regarding the wait time we had while they got the paperwork done. I had to ask for updates a couple of times since nobody was keeping us updated on the status. Otherwise this first experience with Peterson was a good one - I'm yet to experience their customer service post purchase.

John B

Feb 9, 2015

Peterson Toyota has provided excellent service for our Toyota vehicles for many years. We recently went to Peterson Toyota looking to replace our Camry which had 243,000 miles. We met Charlie Mignerey, sales specialist, and he showed us new cars that we were interested in. We drove three different models and decided on an Avalon. Charlie was very knowable concerning these vehicles. We really appreciated his patience and guideance. It was great working with him. We negotiated a reasonable price and purchased the car.

Tom K Toyota lover

Feb 6, 2015

Peterson Toyota has kept my Highlander in perfect running condition. For the last 7 years I have had them service both my Highlander and Tacoma. Because of their fair repair and service costs I will not go anywhere else. They are honest and always go that extra step to make you happy. All of their service reps are pleasant and polite.

DianeC

Feb 4, 2015

This was my third purchase from Peterson Toyota. I am happy with the service, and I love my Corolla. I started looking on the internet - Kat Doyle was quick and responsive. She introduced me to Brent Palmatier. Brent was wonderful to work with. He listened to my needs and concerns, and answered my questions. He helped me explore all my options. I highly recommend Peterson Toyota, Kat Doyle, and especially Brent Palmatier.

MNelson

Feb 4, 2015

Darin Burger was awesome to work with! I was looking for a specific vehicle with a specific budget. Darin let me know when vehicles in my price range came in. He listened to what I was asking for and didn't try to steer me to other vehicles or ones out of my price range. The BEST dealership experience I have ever had. I would buy every car from him!

Joel E

Jan 31, 2015

Before any review I must confess I HATE car dealers, dealerships, and anything to do with them. I will do anything I can to avoid them. Past experience has left me with the perception that the only interest they serve is their own bottom line. However, I had a recall notice that needed attention and could only be addressed through a dealership (notified by Toyota Corp.). John Neeser was assigned as my "Service Advisor." He was friendly and polite. He met me at the car in the intake garage (first kudos). We walked in to his station/desk and he entered my pertinent info. Then he asked me if I needed use of their free shuttle service. I expressed my surprise that this might be necessary as the recall noticed explained the process as "the first visit being a simple inspection verifying a qualifying problem and an opportunity for the service provider to order appropriate replacement parts (paraphrased)." {Which I had already personally checked and brought in photographs of qualifying part AND lot number... so I knew it shouldn't take more than a half hour to confirm.} (first complaint - reasonable expectations not set at time appointment was scheduled) John replied that the car "had to go through several areas" and could possibly be three to four hours." "However they might be able to repair the issue during this same visit as they may stock the required part (second kudos)." I didn't really understand the "multiple area" idea but decided to stay and wait (second complaint - again, failing to communicate process/purpose; appeared unnecessary layering and seeking opportunities to "find" add-ons). During my wait, John checked in with me 3 different times, to update me to the current status of my inspection (HUGE third kudos - this did much to relieve my paranoia). They DID have the part in stock and were able to affect the repair (fourth kudos). They also completed everything in less than two hours (fifth kudos/and another big one). John escorted me back out to my car and explained the additional maintenance concerns found during their inspection. He advised me of three issues that they found: tires, serpentine belt, and water pump. None of these were presented as "this has to be addressed now or you wheels are going to fall off" which I appreciated. Also, unknown to John, I had the car to my regular service provider two days earlier, and he advised me of the same three issues and advise to monitor going forward. However, my third complaint pertains to print-out packet that lists these same items as needing attention where both the water pump, and the serpentine belt were highlighted as "needing immediate replacement." This meets my expectations of unnecessarily coercive behavior from a dealership. And finally, on the same document, the quoted price of $431 for a $40 part (pumpatretail) + 40 minutes labor is not just excessive... it is abusive. Add to that the belt replacement of $194 for a <$30 part + 20 minutes labor WHICH could be combined with the pump replacement and eliminate altogether the second 20 minutes of labor. Why was this not offered as a discounted package? Why does this not cost $200 ($70 in parts, $130 for less than an hour of labor - that sounds more than fair to me)? Bottom line, Peterson Toyota quickly, politely, and efficiently took care of my recall warranty issue (ALL at Toyota's expense) and I am satisfied. I am not sure I feel any better about ANY dealership; but I do love my Toyotas (This is my third one now and when it is time to replace it; Toyota will be the first manufacturer I look to). Joel E.

jjb007

Jan 29, 2015

My first car I bought from Edmark superstore... that experience was the typical high pressure, I'm not going to help you get a car unless it's one I want to sell. It was awful. Peterson Toyota was exceptional in every step of the way. From test drive to financing they were courteous, respectful, no pressure, and in my opinion went above and beyond in their overall customer service. I returned there recently to have my car serviced. I needed the normal overall inspection and fluid change, but I also needed some trim that had been knocked loose by interstate debris to be re-secured. They had no problem accomodating this request and there was no charge for the service.