Used Cars for Sale at Phil Fitts Ford Lincoln in New Castle, PA

BusyMom

Aug 3, 2015

I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL online. The online price was fair and they also gave me an estimated trade in price for my 2008 Yukon. Becki set up an appointment for me to come in and test drive the Ford. Darius Carter, the salesman, was friendly and helpful. He was not pushy. He was able to get a little better price on the vehicle I purchased and the vehicle I was trading in. They were able to get my deal done quickly. I would recommend Phil Fitts Ford Lincoln.

Susan Nemes

Aug 2, 2015

Darius was very helpful and was also understanding as to me need to have my brother and son look over the vehicle for me prior to purchase. Your Business Manager took time to answer questions regarding purchasing warranty. Thanks, You made a difficult situation for me much more pleasant. I love my escape.

Fred Gallo

Jul 31, 2015

The place is efficient, clear, accommodating, and Kenny was really really helpful!!!

Joseph Herr

Jul 29, 2015

Kenny is GREAT to Work with and always communicates timly and effectively

Darr Jackson

Jul 24, 2015

Service was done quick. Price was right. Solved the problem. Very satisfied.

Cindy311

Jul 21, 2015

I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the car you want. My 2015 Ford Fiesta is the 3rd car I've bought there I would recommend this dealership.

Dan & Marilyn Doherty

Jul 19, 2015

We own an MKX which we love! The service is always great. Ken Carter is one of the best! He is always so helpful. Beth is a sweetheart and always has a smile for everyone. It is a relaxing atmosphere, home away from home. ?best dealership and staff around!

Valued Customer Catholic Cemete

Jul 14, 2015

F350 The service was good and the staff was helpful

Kathryn Pizor

Jul 13, 2015

Everyone was very nice. My car was finished when promised. It is working great

James Taylor

Jun 29, 2015

I called my salesman, Rod Franzi, and ask him for a 2015 Expedition. I wanted it loaded and green in color (a tough find). Within 2 hours I got an email from Mike Hietsch that included the window sticker for a 2015 "green" Expedition. I spoke with Rod shortly thereafter and he advised me of the price. I told him I would get back to him. The next morning I called and accepted the offer. The next day I took delivery. Rod picked me up at my house around 11:30 am and I was home with my new vehicle within 45 minutes. Could not be easier. This is my third Expedition from Phil Fitts. I have bought a Lincoln, a 2002 Thunderbird and numerous other vehicles from Fitts. They have also handled my service needs on these purchases. The staff here are like friends to me.

Valued Customer M & M Insurance

Jun 29, 2015

Great People! Love the Car! Nice Showroom. Knowlegable Staff. Fast Service! Easy to work with! Quick Turn around in searching for a perfect match vehicle!We will be back!

Gerald Carr

Jun 29, 2015

Great Service and Great sales department with understanding of their product.

Michael Palkovitch

Jun 23, 2015

I bought a new 2015 Ford Fusion. I stopped in Thursday and drove it home Saturday Albie mangino was a great help very knowledgeable precessional and polite. This is the second new fusion I bought from him. The finance manager Eric Altman was also very knowledgeable and helpful. All in all it was a good experience I will continue to purchase my vehicles from Albie mangino. I will definitely be referring friend and family to him for all there vehicle needs.

Michael Nicholson

Jun 19, 2015

Darius did a phenomenon job making this process smooth. He was quick and efficient for finding my new truck. All staff members were helpful and polite.

Christine Groves

Jun 14, 2015

Staff very helpful facility neat and clean service was great

Russell

Jun 11, 2015

Everybody was very helpful and made my car buying experience enjoyable.

Steven Black

Jun 9, 2015

Very happy with our new vehicle. Our sale rep was on top of all questions we had. He worked hard getting what I wanted..

Nelson Boosel

Jun 5, 2015

Fiesta.Russell and everyone was very kind and helpful. It was a pleasant experience.

Gerald Burrows

Jun 3, 2015

The staff was very helpful and prompt with the service requested

Toni Mild

Jun 2, 2015

This was my first oil change on my leased 2015 Ford Explorer. The service staff (especially Kenny) were extremely efficient and friendly. And to make the experience even better, the oil change was complimentary since it was my first. Thank you, Phil Fitts Ford!

Eric Held

May 25, 2015

This was the best experience I have ever had buying a truck.The staff at Phil Fitts Ford was outstanding.

Lynn Trott

May 23, 2015

Love our new 2015 Ford Fusion! Albee Mangino is a great Salesman. Always makes us feel comfortable. Knows our likes, and dislikes. Very helpful. Answers all of our questions. Takes care of any concerns, we may have. All of the staff we dealt with, were kind and courteous. Great Dealership! Thanks so much!!

Sandra Barnhill

May 12, 2015

They got me in quickly, did my PA inspection, and my 10,000 mile maintenance in a timely manner.

Stephen Mihalic

May 12, 2015

Always prompt and courteous service from the sales staff through customer service and technicians.

Charles Dostilio

May 11, 2015

Daruis was very knowledgeable and helpful with the purchase of my new Ford Fusion. Great car buying experience!

Dsteel30

May 11, 2015

Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick.

Larry Alden

May 8, 2015

the work was done in a very timely fashion and the employees were very efficient and friendly

Christine Groves

May 5, 2015

Wonderful service very helpful great facility would recommend to friends and family

Darr Jackson

May 5, 2015

great service and communication. Truck was done in a timely fashion and done correctly.

Ralph Lovette

May 1, 2015

2013 Ford F-150 with a battery indicator light on and blowing fuses to alternator. The service team was incredible. I knew it was a tough problem and took much longer than a normal repair. The team fixed me up with a rental until they could trace down the shorted wires. During that time, there was very open communications with me on their progress. They were friendly, experienced, and made me appreciate why I drive an hour from home to buy and have my vehicle serviced their. Phil Fitts Ford get my next new truck. I tell this story to everyone and recommend the dealership to anyone that will listen. Thanks Team !

Bob S

Apr 30, 2015

After enduring a lengthy (2 weeks) and fruitless attempt at buying the mustang of my dreams at my local dealer, I decided to try Phill Fitts. I emailed them that morning, and was pleasantly surprised to get a timely and informative response from "Big D", who answered all my questions and bent over backwards to meet my needs. 4 hours later, I was being handed the keys to my new car with unbelievably low interest financing and a break on the price (not offered elsewhere). The whole experience was the best car buying I've ever had. And I've bought a LOT of cars in my life. It was worth every bit of the 2 hour drive to get there, and I will definitely be back for my next vehicle purchase. These folks know what they are doing and do it very well. Thanks Big D!!!

Edward Bentkowski

Apr 27, 2015

That Kenny, John, and Mike in service are good. Easy process, work completed quickly, car washed. Everything is fine.

Elizabeth Timm

Apr 16, 2015

I purchased a new 2014 ford fiesta on 4/14. A. Mangino and everyone at Phil Fitts Ford were very helpful from finding the right car for my needs to the sale process and even notifying my insurance carrier of my new purchase! they explained how different things work , like ac, rear wipers , heated seats, side mirrors etc. everyone was great!

Sandra Lefever

Apr 15, 2015

I purchased an MKC. Service was great. Staff was helpful.

Fred Gallo

Apr 14, 2015

The service was completed in a timely manner, the facilities are comfortable, and the people are friendly.

Carla Shaffer

Apr 10, 2015

The experience was quick and easy. I don't have a lot of extra time on my hands so this was an enjoyable experience.

Michael Stefano

Apr 7, 2015

Kenny was terrific as usual. Great service and very cordial. A pleasure to deal with, Thank you Kenny!

Sharon Ross

Apr 1, 2015

I highly commend Russell as he is super nice and helpful. He kept me informed each time he had a car that fit my needs and price point. He did not push me and allowed me to take my time to find the car that would work for me. I like the mercury milan very much and look forward to many years of use. Thank you!!

RCaplan509

Mar 30, 2015

We have purchased many used/new cars & trucks through the years along with using their service department. Dealing with straight-shooter Albee is always a pleasure, along with Bill (the owner); Mike (general mgr.); and Dom (sales mgr.). The managers & the owner don't hide like some dealerships--Everything's out in the open. We've worked with both Albee & Rod who are highly recommended, but you'll find the entire sales staff friendly & helpful. ...And it's important for us to buy locally with an owner who has strong ties to the community like Mr. Fitts.

Doreen Hietsch

Mar 27, 2015

Have owned a Ford Escape for three years now. The dealership was welcoming, polite, fair and professional in all of our dealings with them.

Paul Bardash

Mar 26, 2015

First visit to dealer. Very out standing service from Ken (Carter)???WAS TREATED LIKE FAMILY.

Joan Dickinson

Mar 23, 2015

I told the service I had to be out before noon as I had a meeting to be at. The car was ready for me to get to the appointment on time.

Theodore Hromyak

Mar 17, 2015

Service was completed in a timely manner at a reasonable price.I am a happy customer.

Terry Boulden

Feb 20, 2015

Your staff is wonderful....helpful, polite, friendly and knowledgeable. I feel confident that my car is getting A+ attention for each service appointment. You don't have to change a thing....except maybe a car wash with summertime appt.s :)

Raymond Barr

Feb 17, 2015

Russell is good sale person.i bought my truck and car off of him. I will be coming back again. Thanks ray

Shirley Fair

Jan 29, 2015

it is nice to picked up and dropped off. good service

Jean Andrews

Jan 28, 2015

Staff was very friendly and knowledgeable. Always have a great experience.

Frank Caffro

Jan 28, 2015

Excellent service great staff great atmosphere couldn't ask for anything better

James Robertson

Jan 27, 2015

I didn't have any problems with the dearlership or the salesman that would prevent me from recommending them to friend or family.The MKC has plenty of power however the gas milage at high speed in low. It may be underpowered.

Wendelyn Piquette

Jan 22, 2015

Darius was friendly, helpful, and extremely knowledgeable, and Becky was also friendly and helpful. I highly recommend the dealership. Each person I encountered, including the finance officer, was great!

John O Rourke

Jan 16, 2015

The dealership is beautiful and clean. Service was excellent.

Myrna Young

Jan 15, 2015

I drop car off, inside, excellent, out of cold; and you then delivered me to my appt;then came back and picked me up from finished appt; into warm ,washed,car.ONLY bad experience was, my $10 off had expired. I was told to use it with my next visit,BUT..............

Karie Strickler

Jan 14, 2015

I called in the afternoon of Monday, they had my car in Tuesday morning to evaluate it and also completed an oil change at the last minute. Very quick and easy to work with!

Gregory Rosati

Dec 30, 2014

I was treated great at Phil Fitts very happy with the service and professionalism very happy with my Lincoln

mikamahreen1

Dec 29, 2014

If you want to get the most dishonest and the most unreliable service that you can ever imagine then take your vehicle to these totally arrogant and dishonest folks at Phil Fitts!

Sandra Barnhill

Dec 26, 2014

This was my first time in since purchasing my car. I just hit the 5,000 mark so I was due for an oil change, tire rotation and I had a recall. It took a little longer than they told me and the service manager didn't charge me for my tire rotation since it took so long. He was very nice and apologized and I appreciated this from him especially since it was right before Christmas. The new waiting room/showroom looks great.

Donald Wagner

Dec 18, 2014

The service was excellant and the staff was very friendly and professional

Mark Webster

Dec 17, 2014

I took my truck in for first oil change , the service dept., noticed where I was from and I didn't have an emissions sticker on my truck and they took care of issue. Washed it and it really looked great . Thanks, MW

Stephen Mihalic

Dec 17, 2014

Serviced my 2014 Escape. Ted and Big D are always very helpful and professional.

Robert Ondo

Dec 5, 2014

The service is always excellent ! I take all my vehicles and sometimes other peoples to Phil Fitts Ford.

Jeffrey Solley

Dec 4, 2014

Everything went perfect. Problem was described to service and they found a bulletin on it and had the parts ordered and on hand before the truck showed up. Change the part and the brakes are perfect.

Sandra Chandler

Nov 26, 2014

Mike was able to schedule a visit for routine maintenance, even though the computers were down. Kenny called with an update on additional items that should be taken care of, which I appreciated as I am not a mechanic. I was pleasantly surprised when I picked up the car that the final amount was less than had been quoted due to a promotion on the oil change.

George Wolfe

Nov 23, 2014

I have bought many vehicles From Phil Fitts Ford and felt I was treated very well.. Most all I have bought with Albee Mangino sales Consultant ...He has always been very help-full in my selections ... Every-one there are always kind ,, courteous ,, and friendly ....Hope to continue my shopping at "" Phil Fitts Ford ""....... Have a great Thanksgiving to all.....

Gary Kinnear

Nov 17, 2014

Explorer. Service was outstanding and staff very helpful.

Kathryn Pizor

Nov 15, 2014

Everyone was very nice and very helpful . My 2014 Ford Escape was well take care of and I was very pleased.

Catholic Cemeteries of Lawrence County

Nov 14, 2014

My field workers brought the Ford 350 truck in for an oil change. They took it in promptly and the job was done quickly and with no issues. We were very satisfied.

William Mancino

Nov 12, 2014

The best service & employees buy all vehicles here.

Blakepeterson88

Nov 11, 2014

I went in he was honest and knew everything I need to know and he helped me get the car I needed. Thanks for helping me get a good used car!

Randy Montgomery

Nov 10, 2014

glad that Ford stands behind their products. had small hole in carpet and mold smell coming from ac

phasqu357

Nov 10, 2014

I researched and found the vehicle I wanted. I was impressed that the sales staff stayed after hours to show me the vehicle, because I was coming from out of State. Then came the negotiations...well, I am not going complain, it was negotiation. But I will complain about the delivery of my vehicle. It was raining, so I didn't expect the vehicle to be spotless. But they have an indoor garage, which appears to be for delivery of vehicles. I thought the vehicle would be detailed and ready to go. Not! I would have liked if someone took a moment to show me how things work on my vehicle instead of just handing me the keys and saying thanks for you thousands of dollars. Also, I have been buying cars for over 20 years. I have never in my life heard of a vehicle being delivered without a full tank of gas. I thought that went without saying, boy was I wrong. My vehicle was delivered with less than a 1/4 tank of gas and I had to complain and threaten to cancel my deal only to receive half a tank of gas. I live 70 miles away, you would think a full tank wouldn't be much to ask for. I was even more disappointed when the Manager explained that new vehicles are delivered with a full tank, and per owned vehicles are delivered with 1/2 a tank. That doesn't even make sense. All vehicles sold to someone are new to them, so why would there be a difference. Also, if that is the policy then why was my vehicle under a 1/4 of a tank? The reason they gave me was I got such a good deal on the vehicle, if they filled the tank they would lose money...I am disappointed!

Nicholas Amabile

Nov 8, 2014

I wanted a specific explorer and Dom and the guys at Phil fits found it. They were professional and I would recommend them to anyone. The car was detailed and spotless and waited for me when I got there. They also handled the trade in and my daughters purchase a the same time

Karen Prosser

Nov 2, 2014

I was very satisfied with the service I had buying my new car. Mr Mangino could not have done more to see that I got everything I wanted in a car. It can be a very stressful time, but he made it a verystressfree experiance. Mr. Hitch, also, was very helful as far as the financing went, explaining everything to me. I would definately recommend Phl Fitts Ford to anyone looking for a new car.

Thomas Gleghorn

Nov 1, 2014

F 150. Service as always at Phil Fitts was excellent. People there always friendly and helpful our salesman was friendly and very helpful.

Toni Mild

Oct 27, 2014

Kenny is always so very helpful in scheduling me an appointment, reviewing what needs done to my vehicle and answering questions that I may have. Your showroom and service area is absolutely beautiful! Great renovations!

barb.wetzel

Oct 26, 2014

Albee was our salesman. He was very helpful in getting us into something we really liked. We received all the incentives possible and more. We feel that we received a fair trade in for our Ford Explorer even though we weren't looking to do this. The deal that we received was so inviting that we couldn't walk away. We are very, very satisfied with our new Truck. We were treat with respect and fairness by all that we met at the dealership. We will be back for another trade sometime in the future. Thanks to all that helped us from the sales department, service department and financing department. You were all great.

Louis Magliocca

Oct 22, 2014

everyone was so helpful. they were all very respectful.w we have a 2012 ford focus.

Mark Webster

Oct 22, 2014

I had a lot of help from staff in getting what I needed, to leave with the best f-150 I could get.

Angelo Derosa

Oct 21, 2014

I would recommend both your Body Shop and your Service Department. I however will never attempt to purchase a vehicle from your Lot. On two occasions I was displeased with your Sales Team and both times purchased a new vehicle from somewhere else the same week. The first time I purchased a new Acadia instead of the explorer we looked at and the second was a Ford F-150 FX-4. I received a better number on my trade elsewhere and a better deal on both new vehicles with out any hassle. The Sales Staff at both Fairway Ford and Stadium GM were far more professional and cut right to the chase without question. I always try to keep business in New Castle but don't have time to haggle and do all of the back and forth when I want a vehicle. To be blunt it was like they were trying to hit a "home run" on both vehicles and the trade in. I know it costs money to keep the lights on but it was a huge put off the way both deals were approached. I hope for the sake of keeping Business in New Castle this has drastically been changed. I don't like the fact I had to go to Ohio to purchase both of my last two vehicles.

George Derobertis

Oct 15, 2014

Staff was very prompt in taking car at the appointment time and completing the 30,000 mile checkup on my 2012 Fusion in the time I was told.

Jessica Price

Sep 24, 2014

every one was very polite, our car was taken in right away , even though we were early. The remodeling job looks terrific esp. the women bathroom, very spacious. Thank you, Jessica Price

Anna Dimeo

Sep 20, 2014

I have a 2011 Ford Explorer that I bought used from this dealership. The staff is always extremely helpful and takes care of all my car needs even with little or no notice. The staff is amazing!

mrcolumbus

Sep 15, 2014

Darius found the truck I wanted. Unfortunately, the paint was damaged. Phil Fitts and Ford took care of the problem and the truck looks great. Darius is THE MAN to see for a new or used vehicle.

April Donofrio

Sep 2, 2014

As always I'm very happy

Rose Dimuccio

Sep 2, 2014

Everything was super.. The staff was very pleasant, the wait was minimum, and I left with great feeling

Samuel Depinto

Aug 28, 2014

I will be dealing with another Ford dealer.

Frank Pollio

Aug 28, 2014

I Like The "New Look" Of The Dealership.

Donna Bachman

Aug 27, 2014

Darius Carter and the entire staff are professional, knowledgeable and friendly. Darius listened to my requests and concerns and explained all options, while making sure I felt comfortable and understood everything. I purchased a new 2014 Ford Focus Titanium and absolutely love it. I previously purchased a 2010 Ford Focus SE (also a fantastic car) from Darius, and I strongly recommend him to anyone interested in purchasing a car. I have purchased numerous cars from Phil Fitts Ford, and their professionalism and helpful staff are why I keep coming back.

Jeffrey J Norris

Aug 27, 2014

Great experience buying our ford mustang and f150 stx. Service dept is kind and Professional. Sales not pushy but very Helpful.Great! Sales and service are exceptional. I will be a fitts ford customer for along time.

Mollie Fulkman

Aug 26, 2014

Helpful and friendly staff and service

I Kanics

Aug 26, 2014

Kenny was great at fitting in my car for inspection

Daniel Both

Aug 24, 2014

Ford explorer staff was great and so was the service

Darr Jackson

Aug 21, 2014

Ken Carter did a wonderful job. Service was on time and done well.

Gerald Burrows

Aug 21, 2014

Service was excellent.

Carolyn Kopnisky

Aug 20, 2014

This is the 2nd time in past month I have had my 2013 ford edge in for panoramic roof top. Both times it was not closing. Both times it was serviced with cleaning n greasing. Hoping it works this time. Service people r friendly n helpful. Had to wait about 5 hours for inspection n roof repair. Made for a long day.

Richard Flora

Aug 19, 2014

SPEEDY SERVICE, VERY PLEASANT.

Donald Runyon

Aug 19, 2014

Excellent service. Kenny Carter was magnificent

Kevin Dimeo

Aug 19, 2014

The staff is always amazingly helpful and is very honest making suggestions for the well-being of my car.

jcbaker01

Mar 23, 2014

I purchased a 2012 Escape from Phil Fits. I worked with Darius Carter and had a very good experience. I have been looking for a while and interacted with several dealers. Phil Fitts answered my internet inquiry right away and followed up with answers to all my questions.I still have inquiries out at serveral dealers that were never answered. Others did not have the vehicle advertised when I arrived, and they still have them advertised as bait on thier web sites. Phil Fitts is a small delearship that values custmers. I would recommend Darius and Phil Fits Ford anytime.

JerryHowell

Dec 10, 2013

i called today to report a broken caliper on my 2008 f250, i told the service dept that it was the caliper, not a line as i could see fluid shooting out from the caliper. he asked how soon i could bring it in, i told him i could be right there due to needing my truck to go to work tomorrow, and asked how long repairs would take. i was told it could be fixed today, so off to new castle i go with almost no brakes. after an hour he tells me that yes it was a bad caliper and my warranty will cover it, but the broken caliper had destroyed the rotor and pads and i needed to pay $300 to replace a rotor pads and brake fluid? i told them to just fix the bad caliper, and was told...well you will have to come back tomorrow cause we dont have the parts here. so home i went with no brakes.

lighthousern22

Nov 14, 2013

I took my car to the body shop to get repaired on a Monday morning at 9AM. I saw on the invoice (when I got the car back) that they did not even start on the car until 2 PM that day. I was told that it would be done by Thursday the same week by Melanie Keller. On Tuesday, she called and said that it had more damage and that they needed to order more parts. She also wanted me to call the Insurance company so that the body shop could get payment right away for the additional damage so that they could order the parts. I was then told that the parts would come in either Thursday or Friday and that the car should be done by Tuesday the following week. Melanie called me on Monday and said the car would not be done until Wednesday and that I could pick up the loaner car on Tuesday afternoon once it comes back. She never called me on Tuesday or Wednesday. I called at 3:30 on Wednesday twice and she never answered . I left a message after the second time I called. I waited until 4:30 because I knew the shop closed at 5:00 to call again. I asked to speak to the head or the assistant manager of the dealership in regards to the body shop service. I was transferred to a Michael H. who was not either. He told me that he would get to the bottom of this and call me back. He never did. Melanie finally called me back on that Wednesday,right before closing. She was very rude and she blatantly lied to me. She stated that 'the car would not be done until Thursday and that she already contacted my insurance company and they are okay with that.' I then asked to speak to some one above her because this was not acceptable. She then said that she was the the head manager of this department and this is how it is. I had to call back because she would not allow me to speak to anyone else about this. I was never told in any shape or form that the car would not be done by the following Thursday when I originally dropped it off. I then called to speak to the head manager or assistant manager. Again, I got Michael H. on the phone. His excuse was that they have too many cars to start processing the repairs with the insurance companies in regards to deer accidents and that is why there is the delay. Thursday comes and again no one calls me. I called and was told that the car would be done by closing. Supposedly, they had just painted it that morning. The repair was only the bumper and a small part of the trunk where I was hit from behind by another vehicle. When I went to pick up the car, the bumper looked much lighter than the rest of the car. Melanie then said that is the way they are supposed to look. The outside rear view mirror had paint on it. The trunk hood had spots on the side that where it was not painted. This was very poor service all around. This car was supposed to be in the dealership for only three days for a small repair. It took 2 weeks to repair this car, not to mention the lies and unacceptable excuses I was told. Also, it was a shame that no one could call back. It is also a shame that I could not speak to anyone in authority regarding this poor service and treatment. In my opinion, apparently this dealership does not care about their services or who runs their body shop.

atommelleo

Oct 16, 2013

I was extremely pleased with Darius' thoroughness throughout the process from selection to purchase. Darius explained all features, as well as what to expect from the entire Phil Fitts service and support team. He remained with me into the evening after all others had left and the dealership doors and lights closed to review every feature to make sure that I was confident in my ability to take ownership of my new vehicle.I believe Darius did an excellent job representing the quality of a Fitts team member.

jomarie1420

Jun 27, 2013

I was very pleased with my experience at Phil Fitts Ford. I went there with certain expectations of what I wanted. And thanks to Ryan Feola those expectations were met. He found me the car I wanted and I couldn't be happier with it. He was also very friendly and right there to answer any questions I had regarding my vehicle. I love my new Ford Edge! So thank you to Ryan Feola and everyone at Phil Fitts Ford!

lcanad

Apr 12, 2013

My salesman was Darius Carter , he worked hard , to get me a good deal and a fair price on my trade . I wanted a payment lower than what I was currently paying , and he made it possible . Everyone one was very friendly and able to get me a good interest rate . In the past I have had some problems with other Ford Dealers in the valley , and it is nice to have someone treat me fairly . I will speak very highly of Phil Fitts Ford , and will give them all of my future business . Thank you Dana Caldwell

pattonhd

Mar 26, 2013

We would definately travel again to deal with Phil Fitts Ford. The great price convinced us to drive to take a look. The salesman (Ryan Feola) was extremely personable and worked with us on our trade. We really appreciate everything.

jenorr7

Mar 22, 2013

Ryan was very professional, & honest. I have called after purchase at least two times and he was very polite and answered all my questions.This was Bonnie & my dream car. We love it and will be bringing it back to svc dept for maintenance. I do believe I will be a life time customer of Phil Fitts Ford. this is my second ford I currently own. One thing i would like to bring up is we took car in for a wash and the Svc guy at the desk was some what rude to my wife. We couldn't find the correct door for car wash bay, there is know sign on door and he told her i already told your husband back door. the back door is a body shop.

weldjonshar

Jan 11, 2013

Darius was very helpful from the start and kept me posted with used cars as they became available. We were in touch by phone and email and he provided photos of the cars that interested me. He helped to streamline the sales process as I was under some time constraints. I recommend him to anyone looking for professional and personable service. The whole sale from "first look to drive home" was simplified, hassle-free and very satisfactory.

mihalic

Jan 3, 2013

Eric was very knowledgeable and professional. He was the first to acknowledge my e-mail and set up an appointment to meet my schedule. I didn't plan on buying a vehicle that day, but Eric sold me on the MKX, which we're very pleased with. When I'm in the market to replace my other vehicle, Eric with be the first one I call. It was a pleasure doing business with Eric.

rannilynn

Jan 2, 2013

This was only the third vehicle I've ever purchased, but Eric Altman and the rest of the staff made it the best buying experience! I got a great deal on a great truck, and I couldn't be happier! I will definitely recommend Phil Fitts and Eric Altman to anyone in the market for a vehicle.

hmraovich

Dec 31, 2012

I am very satisfied with the service that I received at this dealership. Not only was the staff friendly, they even stayed past closing to get the deal finished for me due to some last minute changes.

Jamielynn5305

Dec 31, 2012

Eric was extremely helpful in helping us find something that would work for us. We are very happy with our vehicle and the price that we purchased it for. Eric was also very efficient and made the car buying experience easy and painless. We will purchase our vehicles there in the future.

matredmo9984

Dec 12, 2012

Eric was very knowledgeable about the vehicle he was selling. Being the tech-savvy guy he is Eric showed me all of the features that were available in the 2013 Focus my IPhone was hooked up to SYNC in less than a minute. Eric was also a big help on the financial side of things. He gave me a very good trade in price and worked with me to get an affordable payment. I would definitely recommend Eric and the Phil Fitts staff to anyone who wants a great car for a fair price!

Matt Redmond

Dec 11, 2012

Eric Altman was the sales person who helped me out. He was very helpful and knowledgeable about the product he was selling. Eric was also very helpful on the financial side of things, I got a great trade in value for my old SUV and payment that I can afford on my new Focus! Check out Phil Fitts if your looking for a good deal!

guzzinni

Dec 10, 2012

I did not know what to expect at this dealership but am so glad I purchased my car with them. Everyone was so wonderful and Ryan Feola was the best. He answered all of my questions and concerns and was so helpful and honest. There was no stress involved at all. He took his time and did not try to pressure me. I will return and advise all of my family and friends to do the same. Thank you Ryan...Sandra L Sansone

mwinfield

Dec 10, 2012

Our experince with Phitts Fitts Ford was great. All whom we met and talked to was very nice to us. Eric did a good job. Yhanks so much. Happy Holidays. The Winfield

Bobbi0013

Dec 9, 2012

Thank you Russ I love my new escape. Phil Fitts went above and beyond to get the exact car i wanted! There were many escapes on the lot, all beautiful but didnt fit my wants. Phil Fits ford went all the way to Chicago to get me the escape I was looking for. I will definitely recommend this dealership and Rus Sager to anyone looking for a car! Thank You Again!

ges2560

Dec 8, 2012

I had a wonderful experience at this dealership thanks to Eric Altman! He is an efficient and hardworking salesman! I would recommend Phill Fitts to anyone.

Jesseca918

Dec 8, 2012

I absolutely LOVE Phil Fitts Ford and will never go anywhere else for sales OR service! Eric sold me my car two years ago, at an absolutely fantastic price and it was EXACTLY what I wanted! He made the process so easy and painless! I also knew I wasn't getting taken advantage of, he's very honest and will work with you on anything you need! The great thing is the excellent service doesn't stop after you sign your name, they take care of all your service needs to accommodate YOUR lifestyle! Eric made sure I had a vehicle to drive to work while my car was being serviced. I love Phil Fitts and Eric Altman! I will never go anywhere else! I'm a committed customer for life!

lilnikki1131

Dec 6, 2012

I ahd a great experience at Ford. I emailed what I wanted and Ryan responded and found me my car the next day! Everyone there has been friendly and the service has been great everytime I have been to the garage. I have recommended Phil Fitts to friends and family and will continue to do just that!

Linne

Dec 5, 2012

I abhor the process of purchasing a new vehicle, however, Eric made this as painless as possible. He has a quality of caring about his customer(s) without seeming to fawn over them. All of our questions were promptly answered with veracity. We found everyone at the dealership to be courteous and customer oriented. We have recommended Phil FittsFord to many of our acquaintances.

pjrach

Dec 5, 2012

Drove the 90 miles to get my Mustang Cobra. We had a good experience with Eric and the staff. Who knows, next time we are in the market we may make the drive again.

48Fan

Dec 4, 2012

Ryan took the time to connect and put in the time to make the deal work for us. I would highly recommend him to anyone shopping for a new or used car.

jashaffer

Dec 3, 2012

Have many great things to say about Phil Fitts Ford and it's Sales/Service personnel. Bought my first-used car and third-new car from Eric Altman, who provided above and beyond professionlism in helping me find the car I wanted, 2012 Ford Escape. He took the time to find what I was looking for. I bought my second-new car from Rod Franzi who was extremely helpful and knowledgable making the arrangements for my wife's new 2011 Explorer. Both men had all the answers I was looking for in purchasing a new vehicle. I'm always greated by friendly personnel wanting to help me. Kenny and John in the Service Department go out of their way to get what's needed with my vehicles. They are always curtious and frieldly making the arrangements including last minute vehicle repairs or recommending affordable solutions.

ens5015

Dec 3, 2012

My fiance and I went in looking for a new Ford. We fell in love with a new 2012 Focus hatchback. We had a trade-in, and Phil Fitts really worked with us on getting a great deal with that, as well as, a wonderful final price for our new car. They were very accommodating and provided a lot of feedback on the entire experience. Thanks to Eric, we were able to drive the car off the lot that night! They even are giving us our first oil change free! We would go back to Phil Fitts and recommend Eric Altman again in a heartbeat!

Alex Young

Dec 3, 2012

So many great experiences with this dealer and sales, no hassle no pressure. Well, I picked a cool F150 truck two month ago. After I sent the inquiry, Eric responded so quickly and he answered any questions I asked. He also introduced several options and explained the differences of them. The paperwork and delivery were clear and simple.What's not to like? Well I would like to recommend Phil Fitts Ford and Eric to everyone who wants to buy a new car.

mark Kohan

Dec 3, 2012

Eric did a great job. I bought a very nice Ford Crown Vic at a fair price. The buying experience was very good and I would recommend Eric to all my friends as a honest caring Salesman.

mwarvell

Nov 21, 2012

I would definitely recommend Darius Carter to a friend or family! I recently was shopping for an Expedition and he was extremely helpful! As we were test driving the vehicle, I expressed to him my concern about it not fitting in the garage. He said "Do you live close? Why don't we check it out". We took the vehicle to the house and he made sure that it in deed would fit! He also was very understanding of what it was that I wanted from the car and did his best to make sure I was getting what I wanted. His friendliness and his non pressure approach to sales was comforting from someone who hates to go the the car dealership! I definitely would purchase another vehicle from him! I sincerely appreciated doing business with him.

Dlyn03

Mar 25, 2012

Third car we have bought from Phil Fitts, second one from Darius, customer for life! All of the guys (and girls) that work there in sales are great! Thank you for the great experience when we bought all of our vehicles!

craigrk

Mar 26, 2011

Usually buying a car is not apleasant experience. This time we had no problem with the process. Darius Carter was very friendly and very knowledgable. That made the experience much easier. WE took a test drive and during this experience, Darius answered amny questions and pointed out many things that perhaps we would have not known.Dick and Anna Craig