Used Cars for Sale at Phil Long Hyundai ValuCar of Chapel Hills in Colorado Springs, CO

David

Nov 6, 2016

Vehicle maintenance went well. Would use this dealership again.

james.mccarthy

Nov 1, 2016

Overall this was as good an experience as we could have hoped for, given the fact that our bank account is now seriously depleted. Good people, good cars

Bill Eckert

Nov 1, 2016

I trust the Phil Long Hyundai Maintenance Dept so well that I just tell them, "have your mechanic fix whatever he sees that needs doing," and they always (1) do great work and (2) make the experience pleasant. The bill is often surprisingly less than I expected, because they won't do nything unnecessary, even if I've asked them to check what I think might be a problem. Just good folks. Trust and quality bring me back.

Allison Young

Oct 31, 2016

Fantastic service that went above and beyond from Dave Britton in Colorado Springs! We bought a car for our son who goes to school in Boulder. We had an issue with the car that needed to be addressed and it was a puzzle that needed to get solved. Dave understood our problem and made it completely convenient for our son to have a loaner car while they solved the issue. Even met our son half way to switch/return the car to accommodate our son's busy college class schedule. This was above and beyond service and so appreciated by us. Thank you Dave. We will definitely do business with you again in the future!

mark1

Oct 31, 2016

Very good experience. Highly recommended. Doris and David did a great job of taking care of us. They followed up the sale with great care and concern.

Mark1

Oct 31, 2016

Great experience and great customer service after the sale.

Mike

Oct 29, 2016

My issue was taken care of promptly and professionally.

Brian

Oct 29, 2016

We had a great experience from the saleswoman to the financial manager. Barbara our saleswoman was attentive, helpful and wanted us to.be satisfied. Brandon our financial manager treated us like family. Both were great professionals and made our experience one that I felt I had to share with others. Thanks for making this a positive time.

rafi142015

Oct 28, 2016

Ben was helpful, friendly, and very professional. He was very patient with us, made sure we were happy with the selection. He was also very patient, and did not force us into a car we did not like.

2007santafe

Oct 27, 2016

Marty Stinett, service advisor, helps me make sure my 2007 Santa Fe is maintained and ready for all seasons and all long road trips. Thanks Marty.

Stephanie Ruiz

Oct 26, 2016

Thank you so much for the wonderful service and time that was put into fixing my car. I appreciate your time and effort. I will definitely bring my car back for service .

clove1

Oct 24, 2016

I went in for an oil change and the guys in Service helped me with another project without hesitation. Well Done Guys--very much appreciated!!

mltra

Oct 22, 2016

Our Hyundai service representative was kind, caring and helpful! He greeted me when I entered the dealership and got me the help I needed. He was professional and knowledgeable.

Sowens04

Oct 21, 2016

Great customer service! Brought my car in for an oil change and ended up needing some work done. Jay was very nice and helpful. He was great

csls97

Oct 21, 2016

I have was very happy with the salespersons I worked with at this purchase. They were very professional and I felt they did everything they could to make sure that I was satisfied .

tfinnell

Oct 19, 2016

I recently arranged for a lease on a 2017 Tucson and cannot praise the staff of Phil Long Hyundai enough. From Salesperson to manager to Finance they were friendly, professional and knowledgeable.

Gfan

Oct 19, 2016

Never a worry when I bring my Genesis for service. It always comes back looking as good as the day I took it home the first time.

Clay Enoch

Oct 19, 2016

I felt I was treated very fairly. The first used car we purchased, after going through inspection, had a non-safety issue, but an expensive repair. They made a good deal of switching us into another car, even though they did not have to. I think my son will really enjoy his first car.

SUZANNE.ELLSWORTH

Oct 13, 2016

This is our second new car purchase at Phil Long Hyundai in Chapel Hills with Doris in the past year. She is professional, knowledgeable and a joy to work with. Nadine and Tom (in finance) were wonderful to work with as well and went the extra mile to make the whole deal perfect. Thanks. We will be back for our next car purchase.

Tom Finnell

Oct 13, 2016

Knowledgeable, courteous sales Staff. I felt they went the extra mile for me to get the best lease payment. Car was delivered on time, in perfect condition with a full tank of gas.

scally.matthew

Oct 11, 2016

Richard went out of his way to make sure I received everything I needed. He was never pushy and was just happy to be helping out. It was a very nice and welcomed change compared to the salespeople I've dealt with at other dealerships.

Stephen

Oct 7, 2016

Service person I spoke with on the phone eS pleasant to deal with and helpful and knowledge in explaining service issue and recommendations:

mjabit

Oct 5, 2016

I haven't found a need to take my vehicle to anywhere else than the dealership for service. Always does good work in a timely fashion.

Lonsdajk

Oct 1, 2016

Service was quick and easy. Dropped car off and was ready in about an hour. All actions and repairs completed including turn signal repair. Done

hgwolf48

Sep 25, 2016

Doris Kenny I cannot thank you enough for this great deal. You are the best. It's the first time I felt totally comfortable throughout the process. I chose you over other dealer reps who emailed me because you were pleasantly persistent..plus you had a solution in mind, for my situation. I was expecting I might qualify for same-O-same (boring) ride, used maybe a bit newer. How happy is a clam?

valeriemercado2165

Sep 24, 2016

Great service, I am a fan will not go any were else give them a more money purchased from you before and will purchase again.

The Highlander

Sep 22, 2016

I HAVE BEEN USING PHIL LONG TO SERVICE MY 5 VEHICLES KFOR THE LAST ELEVEN YEARS. THEY ARE ALWAYS EXTREMELY FRIENDLY AND HELPFUL. My service advisor is Marty and he goes above and beyond every time. Thats why I have stayed with this dealership for so long,

Joyce Cerveny

Sep 18, 2016

I have owned my car for 4 years and have hyundi do all of the oil changes and matanance on it they are great. I would recommended this dealership to all my friends. They are great.

ms9473

Sep 17, 2016

We have purchased several vehicles from this dealership and will continue to return as we have the need to purchase new vehicles. I wish the waiting time to see finance was shorter.

David

Sep 17, 2016

I made an internet inquiry on Sunday and someone called on Monday to ask when I could come in. I went Tuesday and had already decided what vehicle I wanted. We test drove a Tucson and the salesman explained everything about it. We negotiated on price a little and the deal was done. The longest part is getting through the finance part. I wish they had some real snacks instead of only water. I was there for 4 hours that night. They try their absolute best to sell you warranty beyond the standard. I was able to get just the warranty part (covers electronics and other parts) without what's in the basic package (includes tire and wheel and dings). Everything was set up so we could move through signing a lot of documents so at least the finance person didn't have to hunt for something. When I picked up the car, the same salesman explained everything in detail on the inside of the car and hooked up Bluetooth to my phone so I didn't have to figure that out later.

hnquinn

Sep 16, 2016

see previous comment box for my review....in addition, Barbara and Nadine went above and beyond to find the right car for me at a price that fit my budget. I am extremely grateful for that.

Accent,Elaine123

Sep 14, 2016

Richard Ryan was very helpful. He was not "pushy" and took the time to help me find the car that I wanted. He was very accommodating.

ladim777

Sep 11, 2016

This dealership makes customer care such a priority...I left them feeling so good about the way I and my car were treated. Even though it is a 2011..(still drives like new)...they handled it's care as if I just bought it! Thank you Mikey Chapman for making my first experience so pleasant.

Elizabeth Chaney

Sep 10, 2016

Hyundai completed a 12 point inspection prior to this visit. During this visit, they completed everything on the list in the amount of time allotted AND charged exactly what they estimated the repairs to be. There was no wait time; I was in and out, quickly. I don't typically go to the dealer for such services as many times you can get the same service elsewhere for substantially less. Surprisingly, in shopping around, Hyundai offered very competitive pricing for their services. I will use them in the future.

casey.randall2

Sep 7, 2016

Purchasing my vehicle from Phil Long took a very stressful process and turned it into a positive one. I now own a reliable and beautiful vehicle. They worked with me to determine what my options were financially. I had not thought buying new was even an option for me but after running numbers and showed me what a potential bill for a new vehicle would be I was able to open up far more purchasing options.

mel.dorner

Sep 7, 2016

After recent hail damage I was in the market for a new vehicle. I have been in nothing but Nissans for the last decade and was skeptical about any other car but received great straight forward customer service from Barbara and the dealership. Very happy!

glenn.nat

Sep 6, 2016

Staff are always friendly, courteous and waiting area is very comfortable! Took car back on time and was done in no time. As always a pleasurable list to the North Chapel Hills Phil Long dealership. Constantly telling people to give them a chance if anyone is in the market for a new car or just needs service!

JimC

Sep 6, 2016

Mike, Dillon and Marty are the best! Very knowledgeable and sincere. Mike was particularly helpful on accommodating my short-notice request and was able to arrange a loaner car. All this place needs is a latte bar or machine for free coffee like the other dealers in town.

cj12

Sep 4, 2016

I had a 10:15 am appointment on a Friday and dropped my car off at that time. There were 3 things for them to look at. I was told they would diagnose the problems and then call me with an estimate. I didn't hear anything by about 3:00 so I gave them a call. The lady who answered the phone said my service rep, Mikey, was tied up and he would call me back shortly. By 5:00 I still had not heard anything, so called again. Again I was told Mikey was tied up with a customer and he would call me back. I was beginning to wonder if I would even get my car back that day. I never received a phone call back at all on Friday. By Saturday morning at 10 AM, I still hadn't heard anything. I called the Service Desk and received their voice mail message to leave a message and they would call me back. I then called the sales office and they said someone would call me back in 5 minutes. 10 minutes later no one called, so I called again. I was finally put in touch with Mikey and he said they were very busy and understaffed and that is my car wasn't ready. Just a call back on Friday with a status report would have only taken a couple of minutes. Being busy is no excuse. He then offered a rental, however I didn't want a rental, I just wanted my car back and asked him if he guaranteed they would get it done by 3 pm. He said they would and he would call me when it was ready. If they were that busy they should never have let me make an appointment for 10:15 am. I would have gladly rescheduled had I known I would not get my car back the same day I dropped it off. Mikie called me at 1 PM on Saturday and said my car was ready. I requested a discount for their ineptness and he gave me 10% off. I expected more since I didn't have my car for almost 2 straight days on a holiday weekend. When I picked up my car Mikey wasn't there. The service rep who gave me my keys and bill didn't want to hear my complaints. He said he gave Mikey all my messages and he had nothing to do with it. I never thought in a million years that no one would call me back with a status report and that I would not get my car back until the next afternoon. This is the worst customer service I have ever experienced from a dealership and will certainly never go back. I had a bad experience with Phil Long Hyundai at Motor City as well about a year ago. They say they have shuttle service, but after waiting on a shuttle ride for over an hour, I had to call someone to take me to work. They don't really have a "shuttle", one of their service people will take you "if they have the time". They didn't tell me that when I made my appointment and verified they could shuttle me to work. I will never go back to any Phil Long dealership. I will drive to Denver if I have to get Hyundai service. For all other repairs I will go to a local repair shop.

Jeff Broadwell

Sep 3, 2016

Nadine provided superior customer service. Her dedication to the dealership and the customer was second to none. She was the difference.Tyler also provided superior customer service and really knew his cars. His knowledge is the reason I bought the Tucson Limited "Ultimate"Well done Chapel Hills Hyundai.

descot68

Sep 1, 2016

The most "PAINLESS" car shopping I have ever experienced in my entire life.. I knew exactly what i was looking for and I found it and jump right on it.

Granite A

Aug 31, 2016

The buying experience was just OK. Took forever to get in with finance to get papers signed and this was on a weekday afternoon. No buyers even in the dealership. We assumed they had 2 keys. My mistake. Should have included it in the price of the car, but didn't. Of course they won't work with us. Now I'm going to be out $346 ($204 for the FOB, $82 for the key & $60 to program the xxxx thing).

mark stewart

Aug 28, 2016

we were pleased when the salesman figured out a way we could afford a new car. he took his time with us and patient. his name is Richard ryan.

Dan

Aug 25, 2016

The work was done quickly and I was treated with great courtesy.

Hesitant Shopper

Aug 23, 2016

We visited the dealership with the desire to look around, but expected the typical "sales hounding" environment. We were greeted by Ben Ohman who was courteous and respectful of our desire to just look around. When we found the vehicle we were interested Ben was very knowledgeable and helpful in providing the information we needed to make a good and reasonable car buying decision. Each step in the car buying experience exceeding our expectations.

Bob Groschen

Aug 17, 2016

Hard to really evaluate the service department when all they did was change oil and updated the transmission firmware. They punted on the other safety recall because they didn't have the parts. Apparently the 2016 Tucson isn't as popular as they claimed.Even though I called and set up the appointment for Friday morning I got there to discover they never made the appointment - their computer didn't have me anywhere. Considering I got the car there, that strikes me as yet another disconnect between sales and service.

irod3

Aug 16, 2016

I purchased a hail damaged vehicle. Looking over the contract later after purchase, I didn't see a discount for the damage. It seemed to me the price I paid was too high for the damage the vehicle has. I called the dealership to talk to finance and try to go over the contract to understand. It took several calls to get in touch with someone, then when I did, I was told they would email a copy of the contract showing the discount and I never received it. I finally went to the dealership to talk to someone. Got some help but still not enough understanding. I love Hyundai and hope to continue driving your vehicles but a little more help with this contract issue would have been very good.

Frumpkin

Aug 13, 2016

I had a Hyundai Elantra a few years ago and met Marty, the Service Rep, at this dealership at that time. He has always been great to work with. I mistakenly traded that car in on another brand that ended up being a maintenance nightmare. Not only was the car not reliable, but the service department was not pleasant to deal with. I kept that other brand car for about 2 years and then went back to Hyundai and bought the Santa Fe. One of the primary reasons I did this was because of the service department. Recently, I took my car in for a strange anomaly. It would not shut all the way off and was only going to the ACC option on the ignition switch. I could not lock the car and it beeped at me when I walked away from it because I had the keys in my pocket. I took it in and Marty looked at it, grabbed a service tech to help us out, and had me out of there in 20 minutes with the car fixed. They had to take the shift lever apart, modify an arm (file off 2mm so it would seat properly and register in Park) and reassemble. It was amazing!!! I also very much enjoyed visiting with Marty while I waited. This guy is great.

potensdux

Aug 11, 2016

Great experience. Cliff is definitely the guy to go to. He's not afraid to ask questions or find the answer you need. He is knowledgeable and very easy going

morganmhough

Aug 11, 2016

I love my 2017 Santa Fe Sport! Ben Ohman is great to work with and extremely knowledgable about all things Hyundai. Very pleased with my experience working with Ben, will recommend to my friends and family!

shumila8855

Aug 11, 2016

Overall thank you Travis my sales guy he was excellent, thank you Alex Finance Manager you were honest and to the 2 David in finance and sales manager i really hope you change how you handle your customers going forward but your business practice was horrible

myls6

Aug 11, 2016

Everyone was friendly and helpful. I was amazed at how quickly they got our new car into the shop to repair some hail damage. I was given a new car as a loaner, and the hail repair was amazing.

Carbuyer

Aug 4, 2016

Our salesperson Travis was great. He was very knowledgable and personable. He took the time to listen to what we were looking for and had us test drive several models. We were looking at comparable models from other manufacturers and he work with us to find what we wanted at the price we were willing to pay.

everette_cyr

Aug 4, 2016

Your sales staff was extreml helpful in all aspects of the buyig process. From having knowledge of the car, geting me the correct car i wanted, instucting meet on the cars special features, to delivering my car full of gas and very clean. They told me they would be glad to answer any questions i had after delivery of my veloster and to visit anytime. The finance staff worked with me to get my targeted payment plan and the insurances that are offered. the whole experience took a bit of time, but the outcome was excellent.

Happyfeet

Jul 31, 2016

A friend recommended I see Richard Ryan to discuss my car needs. Best advice ever! Richard was knowledgable, patient, and treated me with respect. He's the "anti- car salesman." He provided me with the information I needed to make an informed decision, respected my financial limits, and made the experience (dare I say) FUN. He clearly answered my questions. If he didn't have the information he found it for me- no lies, no hyperbole, no minimizing the importance of my questions. .I never felt like I was being pressured, Richard provided me with the knowledge I needed to make an informed decision. I am pleased with my Elantra and the entire car buying experience. I will recommend Richard Ryan to everyone. Thanks to Richard's professionalism, and easy-going nature, I felt like I was being treated like family, not a mark, a faceless customer, or easy to influence first time buyer. In fact, his follow up, before and after the sale was what impressed me the most. He even washed my car himself, because the lot tech was busy! Value, satisfaction, and experience= 10 of 10!

hylin54

Jul 29, 2016

We were paired with Richard.... He would not have been my first choice. I feel he is not as knowledgable as I would like. He often complained about having to work with two customers at the same time... Not my idea of being made to feel important. He did work at finding a car that met my requirements but some of his information was incorrect.

Jill

Jul 28, 2016

I have been getting my Hyundais serviced here for close to 11 years and trust the people there to take care of my car's needs and to be honest about what they tell me.

Roger. Nagel

Jul 27, 2016

I was very pleased with my experience at Phil Long Hyundai. The customer service was great and very friendly and the service department got our car in and out on time.

Michael Haefner

Jul 26, 2016

Excellent team. First new car purchase in 12 years and it was time. Richard and staff were great to work with and met our needs.

sawbones

Jul 26, 2016

Excellent service with very knowledgeable personnel, especially Marty Stinett. I was given an estimated time for the work, and it was completed in that length of time - and a car wash, to boot!

rem28411

Jul 26, 2016

Very Professional and friendly! I would definitely recommend coming here to purchase a vehicle (new or used) to friends/family. Out of all the dealerships I've been to and as many Hyundai's my wife and I have purchased, this is by far the best dealership I've been to.

Diane Rose

Jul 26, 2016

After hitting a pot hole coming out of a shopping center, the service department made me feel like my questions and concerns really mattered! Marty showed me exactly what happened to my tire - luckily I didn't damage it!

Kw

Jul 24, 2016

Was greeted when I pulled up to have my car service. They called about two hours later and let me know car was done and ready for pickup.

Debbie

Jul 23, 2016

Very nice service department. That's why I go there.

tntshaffer

Jul 22, 2016

Staff and service reps are very detailed and explained everything precisely! They took the necessary time and care to ensure I understood everything on the invoice.

Dennis52

Jul 21, 2016

Very professional and efficient crew. Replaced tire, completed front-end alignment. I was in and out with time to spare prior to my following appointment 10 miles away.Super team!

shorty

Jul 21, 2016

Experience was good however it was rather time consuming compared to our last car purchase.

commeford

Jul 20, 2016

Our purchase experience was wonderful due to Doris, our sales person. The entire sales team were very helpful and friendly. We have not had a great experience with the service and parts follow-through, however. The lack stems from poor communication between departments and then failure to contact us. We live about 60 miles away so it is imperative that expectations are met so that we are not wasting our time. While we would recommend purchasing a vehicle here, the other side of the house needs improvement.

Linda

Jul 20, 2016

I absolutely hate purchasing a car... But this the third time I have been a Phil Long Hyundai customer. They make it as painless as possible.

Laura S.

Jul 18, 2016

Hi - Tom Kushnerick sold me my car, and I also worked with managers Nadine and Dave, Christina in finance and Dwight who was a visiting employee from Dallas. I had an exception experience from start to finish. Tom drove my car to Denver so I could take a look at it without having to go all the way to the Springs. I was really happy with the negotiation process, and with how quick and easy everything was. Everyone was incredibly nice and professional - and frankly they are just good people. When I picked up the car from being detailed, I wasn't thrilled with the quality of the work so Tom, Dave and Dwight went above and beyond to clean my car themselves. Tom spent over an hour on a Saturday making sure I was happy with the detail job. I would be lucky to buy every car from this team moving forward. Thanks!

Patty Quinn

Jul 15, 2016

Ben - great salesman, made buying the right car very easy. Thanks also to Alex, Christina, and Nadine.

Patty

Jul 12, 2016

Our salesperson, Ben Ohman, was terrific, super knowledgeable, and not pushy. Ben asked the right questions to help us find the car we wanted. Thank you Ben!

TayDav1206

Jul 3, 2016

I bought two cars in two days at this place. They are awesome! Especially Travis, David, and Alex!! Wonderful people that do everything they can to make a deal work!

ket0

Jun 17, 2016

Great place would return and recommend friends and family to purchase here. Overall experience was great. The stag was friendly and knowledgable. They continued to ensure I was happy with my purchasing experience.

DAB

Jun 13, 2016

All around well done by everyone I met at the dealership. They exceeded all expectations, especially Ben. I'm very happy with the service and my new car.

jangrossberg

Jun 11, 2016

I have had a long and mainly successful relationship with Phil Long Hyundai. If I have a problem I feel that I can discuss it and pursue resolution amicably.

Hyundai

Jun 10, 2016

Very friendly, knowledgeable, no-pressure service! Thank you!! We loved the experience and would recommend our friends and family to Phil Long Hyundai of Chapel Hills!!

ncc1701dj

Jun 8, 2016

A very good experience. Get a lot more mpg than advertised. My 12th car from this company. Don't need to say more. Why use mini no. Of words when a few say. It all

Lura237

Jun 6, 2016

Thank you for the new car. Richard was a great help. I really appreciate all he did for me trying to find me the best car. I came in looking to buy a my very first car and I wanted a new one and he did not fail me. I love my little Accent. The car is beautiful and drives like it was meant for me. Thank you Richard for going through so much trouble and giving me your day to find me the right car. I will highly recommend you to my friends and family. -Lura

skinnydoll52

May 26, 2016

Having a 2013 Tucson was an okay version however the 2016 is awesome! I didn't really want another Tucson. The 2016 changed my mind.

Amanda Sgaraglino

May 24, 2016

My husband and I have been searching for a newer car to replace our Jeep Grand Cherokee. I did a little research and decided I wanted a Volkswagen GTI. After driving one and deciding that it was just a little to small for what we were wanting I chose to step up to a Jetta. I wanted a sporty Jetta and also was needing an automatic with a sunroof. Ben at Phil Long Hyundai Chapel Hills had a Jetta that we test drove and as soon as we started driving it decided against the Jetta. Riley and Ben suggested we test drive a Hyundai Elantra GT. I never heard of the car and was a little unsure. We test drove the car and I fell completely in love with it. It was everything I was looking for and was in perfect condition. I want to say that Riley and Ben were phenomenal and we left very happy with our new car. They worked very hard to earn our business and we will be going back again when it is time to upgrade the next vehicle. Thank you Ben and Riley for your exceptional customer service. We had a very bad experience with the Phil Long Value Car dealership in Motor City and you two definitely changed our minds about the Phil Long dealerships. Chris and Amanda

john113

May 21, 2016

TRAVIS IS THE BEST, KIND HE IS A GREAT GUY!! I REALLY CANT PUT IN TO WORDS HOW MUCH THIS CAR IS TO ME AND TRAVIS NEW THAT!! WHAT A GREAT GUY YOU HAVE WORKING FOR YOU !!! THANK YOU SO MUCH !!!!!!!!!!!!!!!!!!

Justine Bates

May 20, 2016

They weren't pushy at all, straight to the point with prices, great attitudes, friendly, and easy to work with. We really enjoyed working with Doris the sales rep, the manager Riley I believe his name is, and David. He was very fast, eficent, kid friendly, and got us a great interest rate. The crew that details the vehicles sucks though. There was soda spilt in the back seat still and on the walls of the car, looked like a soda blew up in the car. The dash was also fairly dirty with a filmy substance. If thus department was better, then I would definitely give 5 stars.

Jose

May 19, 2016

It was a good experience buying this new car and it is a very good car.

nsmolyneux

May 12, 2016

This was a great experience. We came down from Denver because we could not find a dealer in Denver that would treat us right. Thanks for all you did.

Oreo94

May 11, 2016

Marty is a great. He is just AMAZING and I will not take my car anywhere else. Marty always has a smile on his face and he remembers my name. Marty has worked on 3 of my cars and I never had any issues with him or anyone else at Phil Long Hyundai. I love the team there. I will keep buying my cars there for as long as Marty is there and some other people. Dave Britton saw me waiting on my car to be done and he came to say HI and to make sure that my needs were being meet. Like I said I love this dealership/

Hyundai Elantra

May 1, 2016

Richard Ryan, Sales Professional at Phil Long Hyundai of Chapel Hills and the entire sales team made my purchase a wonderful experience! I highly recommend Phil Long Hyundai of Chapel Hills for the purchase of your next vehicle.

hdelgado320

Apr 28, 2016

Tyler met us with a smile late in the evening. He knew a lot about the Hyundai Tuscon. The sales manager helped get us out of a bind with a used car we had purchased from hyundai and we were happy to purchase a brand new car from your dealership.

New Hyundai Owner

Apr 27, 2016

We got a great deal on a great vehicle. They also gave us a great price on our trade in. Professional sales people made this by far my best auto purchase experience.

clau99dia

Apr 25, 2016

My husband and myself decided that it was time for a new car. We are easy to please and know what we want, we do not like all this back and forth most of the time anyways :) . Ben was very pleasant and wasn't trying to push a car on us. He was listening to what we were looking for and found the right car for us. Even on his day of he called and made sure that everything was going ok. Thank you

missmuffett52

Apr 22, 2016

Awesome customer service. We were in and out within a few hours. Tyler was very helpful with everything. I prefer this dealership over the other Phil Long dealership.

Robert Groschen

Apr 22, 2016

Great service overall but they fell short on car prep. Car was not clean inside and the windshield washer reservoir was completely empty. For a "new" car it had what I thought was pretty high mileage on it; 3500 miles! That amounts to 1/3rd of a normal car yearly mileage.

lqueen79w

Apr 21, 2016

I just can't say enough about this dealership. Everyone was so nice and friendly, and made me feel at home. I never once had the feeling that I was being taken advantage or rushed. I know if something comes up that I don't understand, all I have to do is either call or drive down to the dealership and Richard will take the time to see that my questions are answered.

nandon2005

Apr 19, 2016

Our buying experience with Hyundai at Chapel Hills was a very pleasant experience. The staff we worked with went over and beyond to make sure we were happy with our new Santa Fe.

jessicawarus

Mar 24, 2016

I had a great experience with Phil Long Hyundai Chapel Hills. Everyone was super friendly abd helpful. I would recommend Doris for your car buying needs! She got me exactly what I wanted!

Patricia Manus

Mar 22, 2016

With my recent retirement we are now a single income family and our 2007 vehicle is out of warranty and we had decided it is time to trade it in and purchase a new vehicle or explore a lease option. This was our first lease purchase experience and your Chapel Hill's dealership Manager and our personal sales associate, Jessica Lamb were very helpful and patient as they answered all of our questions. We had expressed some concerns with the service at the dealership of our previous vehicle so it was appreciated that Jesse, our Sales Associate took the time to introduce us to the Service department employees and assure us about the level of service we would receive.Nadine Bateman was super helpful in sending me emails on available vehicles as we were making up our mind on the type of vehicle and dealership we would visit.Overall a great buying experience and we are looking forward to our next 3 years with our new Tucson!

Michelle Maksimowicz

Mar 19, 2016

Wish there was similiar snacks for customers as it used to be.Subarue has latte's and capachinos for customers while they wait!My only complaint about the facility. I value working with Marty in Service and Jessica as my sales advisor!

smontoya_3

Mar 17, 2016

Everything about my buying experience was wonderful. They exceeded my expectations. Every staff person I came into contact with greeted me and introduced themselves. I have purchased 2 cars from other dealerships and left with buyers remorse. This time buying a vehicle I left happy and satisfied. I felt respected as a new consumer of a Hyundai and as a returning customer in the future. I gave a rating of 10 for excellence, if there was a 20 for Outstanding and Fantastic Service that would have been what I rated my experience. Thank you to everyone at Phil Long Hyundai at Chapel Hills!!!!

Sabrina Montoya

Mar 9, 2016

Best buying experience I've ever had. Everyone was wonderful. Doris was the best sales person I've ever dealt with in my life. She ROCKS!!!! My new 2016 Sonata is beautiful, I love it.

Don & Cathy

Mar 6, 2016

Very prompt and the Service Dept does an excellent job. We are very happy with the overall performance that we have received while working with Ben Oham in Sales to the Staff in Service.

Bob WestTexas

Feb 24, 2016

Marty Stinett is the best service manager I have ever had the pleasure to work with,, He is always very informative and truly makes one feel like a valued customer, and he has a great sense of humor.I am truly happy with my 2011 Sonata purchase not only because of the vehicle itself but in large part to Marty and your excellent service department.Marty also advised me of the great value in purchasing your service coupon book, which I have every year.So now I bring all three of my vehicles in for regular service. and regularly recommend your service department to all my friends,, and of course tell them ..Ask for Marty.Yours Truly,Bob A.

scubasteve

Feb 22, 2016

I spent nearly all day working with Ben. I was very particular about what I wanted and even though that caused my options to be very slim Ben work with me and was calm and did not pressure me into buying just anything. I ended taking home the exact Subaru I had been looking for and for the price I wanted to pay. I'll be back when it is time to replace our other car.

Laura123

Feb 18, 2016

The exceptional customer service provided be Nadine and Clint resulted in the best car buying we have ever experienced. I would recommend Nadine Bateman, Clint Brown, and Phil Long Hyundai to anyone looking to buy a new or used car. We got a great car at a good price with the best no hassle, no pressure sales team.

WJMEIDER

Feb 12, 2016

Having driven a Hyundai Santa Fe for the past 10 years, I was eager to check out the new models as part of a search for my next car. When I test drove the 2016 Tucson it felt familiar and comfortable. I was able to choose the features I wanted without being pressured to accept others I did not need. Having been a long time customer of the Service Department, I also feel good about returning to their care with my new car.

Pelegirl29

Feb 11, 2016

I went in to Phil Long Hyundai of Chapel Hills with a hard order to fill. You know, certain price, certain miles, certain type. Jessica and her team pulled through and found me an SUV with everything I was looking for and more, and kept it in the price range I could afford. Everyone was nice and bent over backward to get me in the vehicle I needed. Jessica stayed late after her shift to make sure the sale went smoothly. She showed me where I would go for service to my vehicle, who was the best person to talk to for any problems I may have in the future. I would highly recommend anyone to buy a vehicle here, it may take a week or two for them to find the perfect car for you, but totally worth it for the customer service of the whole team.

Jones Family

Feb 9, 2016

We came to Phil long hyundai to trade in our car and purchade a new one. And the customer service here is above and beyond! Everyone was very friendly and welcoming to our family. Our children ran around the dealership and every worker was very friendly to them! This dealership is the best in the springs they were very honest and made sure that we were happy with our choice! Thank you to David Britton and the family at phil long hyundai chapel hills for making our experience so pleasant!

kat1234

Feb 9, 2016

It is so stressful to make the decision to buy a new car but actually buying a car does not have to be stressful when you go to a great place and get the amazing treatment we had! The entire team was easy to deal with, upfront, helpful, and welcoming. They were even great to our one year old daughter who had a great time through the entire purchase. We could not be any happier with our experience at Phil Long Hyundai!

cowtime1944

Feb 8, 2016

Great service! Everyone was quick and not too long of a wait! As soon as the Car was done we were notified to come to the counter!

COMORTON03

Jan 25, 2016

We love the vehicle and thank Ben for all the time he took to show us all the new technology. He was very patient and always had a smile on his face. We always shop where we get good service, and we believe your dealership excels in this aspect. We thank all the employees we met and dealt with.

tmathews

Jan 25, 2016

Jessica was a pleasure to work with, she made the buying process a lot easier than I imagined it would be. The detail shop did an excellent job with my 'NEW' used car.

TMathews

Jan 25, 2016

Jessica was an absolute pleasure to work with. The detail shop did a wonderful job cleaning up my new 'used' car.

jeepgrl

Jan 18, 2016

This was, hands down, the best car buying experience I've had. I inquired about a used car I found online in the morning at a Phil Long dealership in Denver, and drove it home from the Chapel Hills location that evening. Not only did everyone involved make things happen in a timely fashion, each individual was incredibly pleasant to work with! I don't plan on replacing my new purchase anytime soon, but I will definitely return to this dealership when I do!!

PTRCCLAR

Jan 15, 2016

Hyundai is an excellent brand, and I can say from past experience, they do everything they can to satisfy their customers. I am currently on my second Tucson, and to get the features my first Tucson had, I had to upgrade to the Limited Edition. Overall, it was a good buy. 2 years newer, extremely low miles, and only $3,000 more than my 2014 Tucson AWD. Very little cost difference considering I got upgrades my 2014 didn't have.

Bob

Jan 14, 2016

We're die-hard Hyundai owners, having purchased 4 Santa Fe's previously, and while we were basically window shopping at the Chapel Hills dealership, had the fortunate occasion to meet Dave Britton. No pressure, no hype kind of guy, but rather one of the more professional and polished individuals (note I didn't say salesmen, as although his card calls him that, he comes across more as a friend just trying to help you through the process. Yes, we purchased #5, but it was a very pleasing and satisfying experience, and I would recommend Dave to anyone who 'might' be in the market. He knows his stuff, and will always be there to help you through the process!!

Shellcrouse

Jan 9, 2016

I have always been one to keep cars for long periods of time, so the car buying experience doesn't happen often for me. I was somewhat nervous going in to the dealership, and not only that but I was extremely pressed for time, which made me slightly on edge. However, my first encounter with anyone at Phil Long Hyundai was with Nadine, the Internet Manager, and she had the car I was interested in sitting there waiting for me at the front when I got there! I was then turned over to my sales rep Jessica Lamb who was so knowledgeable and helpful that I was completely put at ease and knew I made a great decision going with Hyundai once again, and especially in choosing Phil Long of Chapel Hills.

Shellcrouse

Jan 9, 2016

I had a very pleasant experience when I went in to purchase my new Hyundai. I have always known that Hyundai dealerships are top notch across the board, and Phil Long was no exception. I was pressed for time, but everyone was very cognizant of this and got me through the process in record time. Like really record time, it was amazing! My sales rep, Jessica Lamb, was very knowledgeable and extremely helpful, and I would highly recommend her to anyone that is buying a car from this dealership.

tntshaffer

Dec 31, 2015

Staff was great in that they allowed us to take our time, test drive several cars (Tuscon Limited, Santa Fe Sport, Santa Fe Sport 2.0T) and on extended test drives. They were able to match a Denver dealership's TrueCar price quote we received. Before making final decision I as able to talk to service department and inquire about some posts I have read on forums and get answers to my questions on the spot pertaining to the vehicle I was interested in. They all were very personable and friendly to deal with. I highly recommend them!!!!!

MBSTARZ222

Dec 31, 2015

They did everything in their power to get us a good car and were very friendly about it too. Even with a bad situation we were in they got us in a brand new car.

Nicki

Dec 26, 2015

Our experience was great both times we went to Phil Long. Their staff is very knowledgeable and friendly. Having a 2 year old is tough but with their playroom it made it easier for us to take care of business. Mr. Dave Britton helped us and even called us after hours to make sure everything was going well with the car. We ended up purchasing 2 cars and referring a friend to them.

Niki

Dec 26, 2015

Excellent service overall. We loved our experience with Phil Long so much that we went twice. Ended up purchasing 2 vehicles and referring a friend of ours. Mr. Dave Britton was super friendly and their staff very knowledgable with everything we threw at them.

KyMMiller

Dec 20, 2015

Not only did they help with all the issues with my very old car from my 16th birthday, but now as a 21 year old they helped me figure out the perfect lease situation so I can enjoy a dependable beautiful 2016 Accent without hassle.

G_S_MICHAEL504

Dec 16, 2015

The overall experience was very pleasant. Getting the right price for the vehicle we wanted was easy. David was very easy going, funny and personable. Thank you David! So happy with our new vehicle!!!

mel47

Dec 14, 2015

Overall everything went well, except for getting my title for the car. It took almost two months on a cash purchase. Sales people were very knowledgeable and friendly.

SEAWOLF9802

Dec 11, 2015

Our overall purchase experience was very positive. Our salesman was very helpful, and highly professional. The dealership provided a few discounts, and the finance and service departments were very courteous and responsive.

bg1

Nov 30, 2015

Actually didn't look forward to going in to buy a car, however, I experienced a pleasant surprise, by receiving a hassle free experience. We will be back when we are ready for another new Santa Fe. Thank you, David, Nadine, Kenny, and JamesBob G

ALLENSPACH

Nov 30, 2015

Had great experience in past few months from service appointments with Mikey which was most likely the reason coming to shop for new car.Travis did a great no pressure job, answered all questions and did great follow-up. Really appreciated the deal maker promise for lifetime car wash of the new car. Nadine's follow-up was also excellent - clearly can see they are a great team and hold each other's back.

JOSHER1971

Nov 25, 2015

The friendly, courteous staff here made for a pleasant sales experience! I was very pleased with the overall process while ending/ renewing our vehicle lease experience!

Anonymous

Nov 24, 2015

I give 1 star, only because there is no other option and in their defense, we did receive a product or service in the transaction, however difficult it may have been. Our experience with the sales department has been the worst experience we've ever had. We've had our Hyundai in to the service department and dealt with a very professional service advisor (will not mention his name with this negative review out of respect for him), and we thought we'd give the sales department a chance. It started with the harassing emails/texts from a sales woman (forget the name) after we brought our Hyundai in for service. Terrible tactics. Then against my best judgment, we visited the dealership. Asked for the woman who sent the unsolicited emails, she was busy, so Travis began helping us. At first he seemed okay, until time went on we found out how unprofessional he was. We were interested in two vehicles, Drove the first and it was okay, a Honda sells itself. The second vehicle was located at another Phil Long dealership. You would think, same ownership, things would be easy, well, not so much. They had the vehicle brought over for us to test drive. It was a used vehicle with high mileage so I understand everything that goes with that. Firstly, during the road test I heard a clunking noise from the engine compartment, Travis rudely told me it was a used car. Secondly, the next rude individual we had the displeasure of dealing with was the desk manager, he would not commit to an inspection of the vehicle for us before we purchased because if we decided not to buy for whatever reason, they would be out the cost of the inspection. How's that for customer service? The only decent service we received there was from one of the sales managers. He explained that due to our credit they would shop our package for the best deal, understandable. The next day we were told it was approved, but the payment was substantially more, then when my wife went in to sign, they surprised her and asked for a much higher down payment than we agreed and they never mentioned to before she arrived. More terrible tactics. We finally decided to go with the original vehicle we drove. My wife signed the finance package and the finance manager for some reason did not provide her with a copy of the paperwork. They told her they would mail, we still haven't received it. Very suspicious behavior. Why no paperwork at time of transaction? Leads me to believe that they are hiding something. My wife drove the vehicle home and discovered they did not clean the sales stickers off the inside of the windows before delivery and the tpms light was on. Keep in mind, the tpms light is considered a safety item by the NHTSA. Travis said he would pick the vehicle up from us at 8:30 am, my wife had to call him, he said he was in a meeting, and never called her to tell her. Nice communication. Two other things before I continue. When wife signed the finance paperwork, she requested information on an extended warranty, they did not provide and said someone would call. They did not. She also called the finance department several times with no response. Both my wife and I called, texted, and emailed Travis multiple times with no response. It wasn't until she contacted the GSM that he began responding to her. He to this day, has never responded to my multiple forms of communication. Terrible communication. Travis finally picked up the vehicle and they cleaned all but one sticker from the inside windows and checked the tire pressure. Tire pressure was good as we already knew. They told my wife they were not repairing the tpms light. It was not until my wife talked to the GSM did he offer to pay for the tpms light repair, and even then I had to go to the Honda dealer and pick up the part and a technician at my wife's work had to replace the part. Terrible customer service. My wife gave them the receipt for the part, they told her they were cutting us a check, still no check a few days later after we provided receipt. Terrible customer service. After my wife spoke to the GSM, only did she speak to someone from the finance department and they finally explained why there was no extended warranty offered at time of sale.

2015_Ruth

Nov 24, 2015

Friendly, professional, knowledgeable! Dave, Nadine and Kenny - the very best! Considerate of my time! This is the 3rd used vehicle that I've purchased from Phil Long Hyundai - 2002, 2009 and now 2015. I'll be back again! Thank you ALL!!!

DISTANCERIDER2001

Nov 3, 2015

Pleasant car buying experience. Straightforward, professional folks. I'll be taking my car back for service. Plus I really love my Tucson, in the color I wanted !

MOUNTAINGOAT0

Oct 27, 2015

Car had 950 miles on it and was sold as new. Once the mistake was realized nothing was done to correct the situation and I am out a lot of money for a used/demo vehicle instead of a new one.

JERRYSTILES28

Oct 27, 2015

Nadine and Travis did a great job of keeping me informed and helping me select a Hyundai Elantra. The whole process was informative and very professional.

Bill

Oct 26, 2015

I was really pleased with the business like atmosphere and patience this dealership offered. I was there 3 times before deciding and each time they took the time I expected and answered all my questions. There was never any pressure to close the deal. It was all left up to me as to when and how to pick up my new Tucson. Dave Britton was great to work with and I would go there again.

bill

Oct 26, 2015

I had a great buying experience with Dave Britton at Chapel Hills Hyundai. There was no pressure to buy, they spent as much time with us as we needed and answered all of our questions. I would go back again.

KNKEITH

Oct 24, 2015

The purchase experience was great. We took a test drive and then reviewed different options. It was all straightforward and easy to work through, even on a Saturday.

Danger56db

Oct 22, 2015

Relaxing and fun atmosphere I work with Dave Britton. Very relaxed guy and has followed up several times even though he is in Chicago this week "WOW"

Brandon Hoehl

Oct 19, 2015

I was just thoroughly impressed by the personal attention I got. I didn't know if I would be able to trade out my 2008 Ford Focus for a brand new car but it happened. I was just very pleased with the whole experience!!!

Brandon Hoehl

Oct 19, 2015

I'm just astonished at how much help I got here!!! I cannot express how grateful I am. They did an awesome job and helped me so much.

Tamara1984

Oct 17, 2015

Dave Britton is the best in the business. If you need a car go see him. He takes care of his customers like no other

ANGELANUNYABIDNIS

Oct 15, 2015

I just love these folks! Always smiling, always attentive and ready to assist without being pushy. I would highly recommend Phil Long Hyundai to anyone looking for a new or used vehicle. I will be loyal to these guys simply because of how they treat me when I come in, liking my Tuscon is just an added benefit. Other dealerships treated me like the "little woman in to choose a car her husband was buying her". Mistake..big mistake. You won't get that at Phil Long and GREATLY appreciate that.

lansford

Oct 10, 2015

Ben Ohman made our lease process as easy and pleasant as possible. He spent a lot of time with us, letting us look at as many vehicles as we needed to pick the one that was right for us. I would highly recommend calling Ben Ohman when it comes time to buy your next vehicle.

Jeremyx5

Oct 9, 2015

This was a great experience for my family and I, no sales pressure and we got the deal we wanted. This is hands down the best dealer ship in Colorado.

shawns33

Oct 8, 2015

David Britton have to be the best sales guy I have ever worked with on dealing with vehicle he worked with me on what I was looking for amazing good customer service highly recommend going to see him so I ended up getting a new 2016 Hyundai Elantra

merrillt50

Oct 7, 2015

Awesome experience and I went to several places. Dave Britton was so much fun it was like buying a car from a friend. I wish I could buy cars more often go see the Tan Guy!!!

HOFFMANKRISTINE5732

Oct 7, 2015

Great staff Riley was awesome and Dave knew more about his product than the other salesmen combined at the other stores we visited. Great job!!

LakerFan4Life

Oct 6, 2015

Simply put, it was a great car buying experience and Nadine and David were excellent sales representatives. No extreme hassles with sales and they offered discounts unforeseen at other competitive dealerships. Hyundai is the best!

LIZZER05

Oct 5, 2015

This was a very smooth experience turning in my leased vehicle and leasing another. David was very thorough and spent time searching for the right color vehicle.

David Britton

Sep 30, 2015

This past Saturday, we went to Phil Long Chapel Hills for a scheduled oil change. While waiting, me and my husband decided to look around because we had been toying with the idea of trading in our vehicle for a new one. While browsing, we were approached by David Britton and got to talking. We talked about what we were looking for, wants and desires in a new car, and he took his time and showed us quite a few things. He did is best and worked with us, got us a good deal, and really took his time. Needless to say, we walked out with a new 2015 Hyundai Sonata and love it!!! We love Phil Long Chapel Hills already and always do our services there, but we now have a new found love. Thank you, David for your time and attention and for not being the typical salesman. You rock!!!!!!!!!

Joe L

Sep 22, 2015

This is my 3rd car purchased from Phil Long Hyundai Chapel Hills & I must say I have always been treated fairly & honestly. Kenny, Jessica & Nadine were great to work with. Except for the amount of time it is taking to pay off my trade in, the experience has been great.

SUZANNE.ELLSWORTH

Sep 21, 2015

Doris was knowledgeable and really listened to our needs and helped us find the perfect car for us. I would recommend Phil Long Hyundai to anyone looking for a fabulous car with kind and respectful service. We will be back for all our car buying needs.

cptjohnnybravo

Sep 16, 2015

Jess Lamb provided me with excellent customer service on my inquiry to test drive a Hyundai Genesis. She answered all my questions. Truly a pleasant experience with no hassles.

I. R. Wall

Sep 15, 2015

Bought a new 2015 Hyundai Sonata Sport in Oct. 2014. Have been very pleased with the performance of the vehicle and the service department. We have used Marty Stinnet for 3 years now on our cars and have been very please with his service.

happy customer 2222

Sep 14, 2015

I was very impressed with the service and professional employees. I was well taken care of and actually enjoyed my visit. Very nice people and treated me with lots of respect. Thank you Ben Ohman and Nadine Batemen. I will enjoy my car for many of years. Thank you all

HOWELLCARLA55

Sep 13, 2015

This was the best car buying experience I ever had. Ben Ohman and Sonny Colangelo were excellent and I felt extremely valued as a customer by both of them.

Melissa

Sep 9, 2015

We had a great experience with this dealership. Our salesman was very knowledgeable about his inventory. Everyone we came in contact with was friendly and helpful with no "high pressure. When we did settle on a product the process was very smooth. I would recommend this dealership to anyone looking to purchase a great car.

Cls333

Sep 6, 2015

I went in to test drive a Santa Fe, not really wanting to purchase. But because of Jessica's knowledge and desire to make sure I was comfortable with the car it's features and understanding about where the payments needed to be I ended up getting it.

KUCK5872

Sep 4, 2015

We felt purswaded to get the Sante fe over the tucson,but in the end he encouraged us to get what we wanted in a car.

SHANERUNNER40

Sep 4, 2015

Awesome experience at dealership. Will recommend Phil Long of Chapel Hills for anyone looking for a vehicle, and service. Best car buying process ever. Actually cared about the car(s) I was looking at, and test drove.

LOVIE897

Aug 31, 2015

Except for my salesperson, Tom, all other people dealt with were incapable of performing their jobs. They had no idea how to take a car in trade, they presented me with the numbers and I had to show they were wrong (too low actually), they just plain suck at everything. I will be filing a complaint with the Colorado Dealers Board about their incompetence.

irisjkile

Aug 24, 2015

Buying my car from Phil Long Hyundai was the MOST POSITIVE experience I have EVER had at a car dealership in my 58 years on this earth....THAT SAYS A LOT! With being so upside down on my car, Riley & Dave worked EXTREMELY HARD to get me a deal that I could live with; not to mention that the main thing I wanted in a car was a Bluetooth....GOT IT! If you want a positive experience in purchase a new vehicle, THIS IS THE PLACE TO GO...AND THESE ARE THE GUYS TO WORK WITH! On another note, Nadine is wonderful too! Great team. Only recommendation: the Men need to learn how to make MORE POPCORN!

BLACK_PEARL808

Aug 13, 2015

Great people...would definitely recommend to family and friends. Very clean, very friendly, great customer service and knowledgable on vehicles on the lot. Also, great incentives.

NAAST

Aug 7, 2015

Buying my Hyundai Santa Fe from Phil Long Hyundai of Chapel Hills turned out to be a great experience. Both Dave and Ken made sure that I got the car I wanted at the price I wanted and in the end I was persuaded to purchase my vehicle from them instead of the Ford dealership that I was set on buying from. Great service and great guys!

COLOBRADLEY

Aug 7, 2015

I worked with Dave Britton and was extremely satisfied with his care. He is honest and trustworthy and he is a great listener. At no time did I feel pressured and I was very pleased with his communication and with how hard he worked for me. After I purchased the vehicle, Dave stayed in touch to determine if I was pleased with the vehicle and if I needed further assistance. Dave is definitely an asset to Phil Long Hyundai!

Clint_Maria

Aug 6, 2015

This past week my car died, leaving me in a panic. I have never bought a car from dealership before, but have been to several dealerships before. Those times have always resulted in my leaving the dealership promptly due to pushy sales and finance people. My experience with Phil Long Hyundai of Chapel Hills, and more specifically Jess Lamb was a breath of fresh air. Not only was she welcoming, and sensitive to the needs of my wife and I, she was made us feel welcome and is if we had a say so in the buying process. Jess was super welcoming and assuring from the moment we were introduced, until we left. In fact, she even made sure we had her contact information to ensure we could reach her if we had any problems with the car, needed help with setup, and just help in general. Justin in finance was also very helpful in getting my payment where I needed it to be, as well as helping me to include some very important additional services within that payment. All in all I had a great experience, and would recommend this dealership (and Jess Lamb) to all of my friends and family. Thanks so much for all of your help Jess!

Clint_Maria

Aug 5, 2015

This past week my car died, leaving me in a panic. I have never bought a car from dealership before, but have been to several dealerships before. Those times have always resulted in my leaving the dealership promptly due to pushy sales and finance people.My experience with Phil Long Hyundai of Chapel Hills, and more specifically Jess Lamb was a breath of fresh air. Not only was she welcoming, and sensitive to the needs of my wife and I, she was made us feel welcome and is if we had a say so in the buying process.Jess was super welcoming and assuring from the moment we were introduced, until we left. In fact, she even made sure we had her contact information to ensure we could reach her if we had any problems with the car, needed help with setup, and just help in general.Justin in finance was also very helpful in getting my payment where I needed it to be, as well as helping me to include some very important additional services within that payment.All in all I had a great experience, and would recommend this dealership (and Jess Lamb) to all of my friends and family.Thanks so much for all of your help Jess!

AF family

Aug 4, 2015

Dave Britton was very helpful and maintained an excellent level of professionalism. I appreciated a no pressure approach from him. We did end up purchasing from him.

C.Reese

Aug 4, 2015

Dave was very courteous and fair. Appreciated him not being pushy and being an active listener regarding our needs.

HEATHERMISIANO

Jul 28, 2015

Great dealership. Work recommend to others as well as family members. Quick accurate service. Understanding, keep in touch after the sale. Look for great deals.

COLORADOPIKESPEAK51

Jul 22, 2015

Thank you thank you thank you. Words cannot describe how great we were treated. It is refreshing to go to a dealership that treats you like one of the family. A special thank you to justin in finance and Riley the manager that made the whole deal happen. I even met the GM, Dan, what a friendly guy he is. Thank you again.

larry

Jul 21, 2015

Dave Britton was very knowledgeable and helpful throughout the entire process. I was impressed with his enthusiasm about the car we were buying. He took time to explain all the different functions of the vehicle and even took our phone call on his day off to answer a question..

A.IZZO79

Jul 18, 2015

Our salesperson Jessica Lamb was wonderful!! She did not pressure us , but helped us to find the vehicle that we wanted. The experience was pleasant and I would highly recommend Phil Long for the purchase of a vehicle!! Ben Ohman and Justin Reese in finance were also excellent, straightforward and non-pressuring.

Jodi Roehsner

Jul 17, 2015

Great customer service, sales team, went in for an oil change and ended up trading my 2011 Hyundai in for a 2016 new model, especially loved Jess Lamb of the Sales Dept...

MorganFocus

Jul 16, 2015

I love my new car! As a first time car buyer I had a great experience. I went to several dearships and this was the only one that bothered to take time to talk to me and show me cars.

JAMIE H

Jul 13, 2015

Everything went super well. I was totally expressed :) Everyone was very helpful and I felt like they were professional and courteous. Will Def refer friends !

Heather M

Jul 10, 2015

I have always had a great experience with Phol Long Hyundia on the north side. I get my vehicle serviced every 4 months with no issues. Recently I just traded my Sante Fe in for a 2015 Sante Fe and felt good about the trade. My sales man was David, who listened to my needs and wants and did not try to sell me something I didn't want. Would recommend David to anyone looking!

GOMEZ.ARTHUR.A

Jul 9, 2015

I knew what I wanted. Ben Ohman helped me find it and finance it, in an afternoon. He was knowledgeable and easy to deal with. Everyone in the finance department were extremely helpful in assisting me in my purchase.

LeslieMc

Jul 8, 2015

Jess Lamb, my salesperson, was great. The whole process went smoothly. No hard sale, just helping me figure out what I wanted in a car.

SCARSBERRY83

Jul 8, 2015

Cool and easy service. No hassle. Accomodating. Not much activity for kids.No refreshments for kids.Convenient location.Sales persoon is nice but was obvious she doesn't have experience yet in car sales anx processes.

Leslie M

Jul 8, 2015

Dan and his staff provided a great car buying experience. My sales professional Jess Lamb was very helpful, and went over all the features of the car I ultimately purchased. No heavy sell. Only helping me identify what car I wanted to be in, and what I wanted to spend. I have no problem giving them a referral.

BOBBIEMARSH

Jul 7, 2015

Best experience by far. We will be back for our next purchase and have moved our time table up to the next 12 months because of how great our experience was.

Jamie

Jul 3, 2015

Nadine, Dave and Justin were super helpful and made buying my new car a quick and painless process! I appreciate all their hard work and professionalism :)

aizzo

Jul 2, 2015

Jess Lamb is an excellent saleswoman. She gives you the facts without pressure and truly wants you to be happy with your choice of vehicle. My husband I had the best car buying experience with her and I would highly recommend Phil Long Hyundai for a new car purchase!

a.izzo

Jul 2, 2015

Jessica Lamb was excellent and could not have made my husband and I feel more comfortable with our buying experience. She was knowledgeable and pointed out the differences in each model without placing any pressure on us. We came home with a brand new 2016 Hyundai Elantra and couldn't be happier!

Mikella

Jun 30, 2015

Buying a car has always been a stressful event for me in the past, but I must admit the staff here made me feel differently. I went in know what I was looking for in a vehicle and was approached by a man who was very soft spoken, his name was Dave Britton and wanted to know if he could answer any questions about the Sonata I was looking at. We started chatting and I was very impressed by the knowledge he had about every detail about this car. I loved the car based off what I read online, but Dave made me fall in love with it. The process was also less painful then expected and was also introduced to one of the managers Riley Tripp. What a great group of guys, keep up the great work! I will definitely be recommending them.

JEREMYWJAMES79

Jun 26, 2015

great place with great staffevery time I went to the dealer I was treated goodThe turbo veloster is the beast car I have ever owned

Oreo94

Jun 25, 2015

Dave B. is great. I love working with him. THe team there is great. Dave is a true salesmane, Riley worked his butt off to get me a great deal. and Justin is just great. I am looking forward to buying more cars from them in the future and building a professional relationship with them

travelers

Jun 25, 2015

My son and I ended up at this dealership when his Hyundai Azera acted up for the second day in a row while on a cross country trip. In the end, we traded in the bad Azera for a new Sonata, and were pleased to have met Dave Britton during the sales process. Overall, it was a positive experience dealing with Dave, and we'd recommend him and this dealership to others. What was especially good about Dave. Britton is that he was available outside of the normal business hours one would expect. He could be called/texted after the sale--at night and on weekends--for help, and we needed it with BlueLink. In the end, he couldn't solve the BlueLink problem, but he tried more than once, and remained available and in contact with us until it was solved.

dr.brad

Jun 24, 2015

As I titled my review, best new car buying expericence of my life. Dave Britton was my sales representative. He was not only knowledgeable but more important to me, he never pressured us. I felt like I was working with a friend, not a typical car saleman. Dave is truely a class act!

dr.brad

Jun 24, 2015

As I titled my review, this is the best car buying experience I have ever experienced. Dave Britton was our sales representative. He was very knowledgeable but more important to me, he didn't pressure us at all. I felt like I was working with a friend not a pushy sales person. Dave is a class act and exceeded my expectations.

Dave and Jimilene Brown

Jun 24, 2015

Our most recent experience with Phil Long Hyundai was superior. Our salesman, Dave Britton helped us to find the best vehicle to meet our needs. Dave was very conscientious of our budget, and educated us on our financing options. After considering several different vehicles for our sons first car, Dave helped us narrow down our choices, and even spoke to our son (who is out of state due to his military service), over the phone to help him understand his options. Not only did Dave go above and beyond to assist us in the car buying process, but he has exceeded our expectations on providing excellent follow up communication to make sure that we are completely satisfied. A sincere thank you to Phil Long Hyundai and their incredible staff. We look forward to purchasing another vehicle from them in the near future.

JACOBKOZIOL

Jun 23, 2015

My experience was memorable. I often disliked the thought of going to a dealership and haggling over a price. However, my experience was nothing of the sort. I gave a price and we worked to stay under that, and shortly after that we struck a fair deal.

Bobby

Jun 23, 2015

Our overall exoerience was very good with this dealership. Dave Britton, our salesperson, was excellent through out the whole process. Our only complaint was the finance manager was very pushy trying to sell extended warranties etc. But In I would still reccomend this dealership.

Booby

Jun 23, 2015

Dave Britton Dave was our salesperson for buying our 10th Hyundia. I felt that Dave was the best car sales person that I have ever worked with. He made me feel very comfortable through out the whole process. He put together a very attractive package with us to start the process which helped eliminate the process of going back and forth over the price. He was always very attentive to what we were looking for and very patient with us as buyers. I never felt any pressure to buy but he was also on top of everything we needed. I would give him a 5 star and highly reccomend him to work with to purchase your next car.

CAROLGOING

Jun 22, 2015

I highly recommend the Phil Long Hyundai Chapel Hills dealership. Their staff is friendly and very helpful. There was no high pressure salesmanship present. They gave us the best price right away and we didn't spend hours with the back and forth with the salesman and general manager. No games here. Our salesman actually talked us into buying a lower priced model of the Santa Fe than we thought we needed. He explained all the bells and whistles and then actually called a few days later to see if we had questions. When he learned we were a little confused on a couple of the options he invited me back to the dealership and spent another hour with me going over more of the electronics in the vehicle. That is unheard of in this day and age. Kudos to Phil Long Hyundai. Excellent, Excellent is our rating. We will definitely purchase another vehicle from them!!!

JESSYBRIELY09

Jun 22, 2015

Not much too say, other than fantastic salesmen who worked with my wife and I to get the price we wanted, and delivered in a timely manner, can't beat that!

Eric Dunbar

Jun 19, 2015

I bought my first truck from David last November, the experience was great, David went out of his way to make the buying experience very easy and painless. I would recommend my friends and family to buy their next vehicle from David Britton. Happy customer

Connie

Jun 18, 2015

I recently bought a new car from Dave Britton and I couldn't be happier with the whole process. He was incredibly helpful and had genuine interest in putting me in the right car that I am happy with. I think its very out of the ordinary to get this kind of service and friendly attitude from a salesmen. We had shopped at a few places and no one knew there product inside and out like him. We had such a great experience that my boyfriend will be buying a car in a few weeks from him. We are both very happy with the deal we got and the quality service Dave Britton and staff gave us. Dave is a true gem in the car business!

IMA.LAWDOG

Jun 16, 2015

Needed a vehicle, bought a vehicle. Was not by any means painful. The salesperson read us well and gave us the space needed. All of the staff that we encountered were polite and seemingly friendly and comparatively the process was quick. Have bought from them in the past and will do so again in the near future

SRCCOMP11

Jun 14, 2015

I purchased the 2015 Sonata sport. It is a nice vehicle. Sales person was nice. After the sale was when everything went down hill. The car had a deep scrape on the back bumper left side. They said no problem to fix..The reapair guy comes in for a couple hrs on Fridays. I droped it off two weeks after purchase and they never called me back. Sat I called and no one knew what I was talking about. Monday I get a message that said theres a note to xall me, but they had no idea why the are calling me so call back. I told my husband I will not call them if they dont know why they are supposed to call me snd see how long they leave my car there collecting dust. So they did not call me. My husband finally drives me in, since he was driving me to work for four days , and they said they did see my car but it was not done correctly. Surprise. So they keep it another day. It looks better but the paint is off and you can tell. I am not taking it back. On 3rd week after my purchase I get acall from the finance company on my trade in. They said I am pastt due and I had to make a payment and late fee. They had not heard from Hyundai for a pay off or a title request. Of course it was Sat and I again had to leave messages. Finally Tuesday afternoon when again they did no call me back, I had to take my lunch time at work to call them again. Later they called and said they had taken care of it Monday. So after they got my message when they came in on Monday, they went in to the CU to take care of it , but still did not call me to let me know it had been done. Those are only a couple of the situations. But mostly due to the fact that they have absolutely no follow up or communication skills

Brandy and Michael

Jun 13, 2015

This will be my second car that I have brought from Phil Long, and I have to say that the team has just gotten better since buying my 1st car form them. Dave B was just amazing.. I would recommend him to anyone. Riley really worked hard to get me a great deal and rate on my new crossover. This team is just GREAT!! I will not shop anywhere else when I have to get another car. THank you so much.. Looking forward to a lifelong relationship. Brandy and Michael

Paul and Anna Sanford

Jun 11, 2015

We chose Phil Long Hyundai purely because it was close to our house, this turned out to be the best decision we could have made. From the moment we walked in the door our salesman, Dave Britton, treated us like family. Dave was the most attentive and genuine salesman we have ever dealt with. He helped us find the car that was right for us and listened closely to our needs/wants. Dave realized quickly they did not have the exact car that would make us happy on the lot. By the time we left the car had been found and plans made to get it the next day..... I was shocked as I expected at least a few days wait. Throughout the process Dave was quick to respond to our phone calls and messages and was proactivr in telling us how things were going. He even took pictures of the car when they got it to the dealership and text them to us (her had asked permission to text the day before). We enjoyed the experience so much that we will be looking for Dave for it next purchase in the best future. Even though our car is now bought and paid for (no financing for us) Dave still contacts us once in a while to see how things are going. We have come to think of him as a friend as well as a business partner. If you are looking for a stress free dealer with a personal commitment to his customers go to Phil Long Hyundai of Chapel Hills and ask for Dave Britton!

Renee

Jun 7, 2015

I used their web site to find the Elantra I was looking for back in April. I then called and spoke to Lisa who was going back and forth between the manager and myself trying to make a deal. I asked them to match a deal I was able to get in Arapahoe, CO. After a few days of going back and forth , Lisa said they could do my price OTD. I drove 40miles into town to purchase the car. When I got there they started negotiating again! I told them I can buy the car from them at my price or go North. The manager then started insulting my intelligence, and saying the dealer in Arapahoe can only give my those prices in certain Zip codes, he said They would charge me 8% tax, and that they would make me buy $1000 in accessories. He lied! I left and purchased my Elantra from the dealer up north at the price we negotiated over the phone!

Nunzab

Apr 28, 2015

They do not honor their own posted internet prices-don't expect to actually get that deal when you get there- they will have a million excuses why "you" don't qualify for it, such as its for military only, though the ad doesn't say that, and how you can't combine discounts and get posted low finance rates etc. They try to re-add in dealer fees when ad says price includes. Its just another scam from a dishonest dealership. They are crooks waiting to rip you off. They don't apparently care about customer service or making a sale or repeat business. The male sales manager we dealt with inside was greedy, rude and disrespectful. We walked, and I'm glad we did as we found a much better deal elsewhere and were treated with respect there. This dealership doesn't deserve one penny. Go elsewhere! Don't waste your time and money here.

dStorm

Apr 11, 2015

worst dealership I've ever dealt with by far l. Friendly but seem to "forget" everything. They're so disrespectful and full of themselves. And give you a terrible deal. Never again will I step foot in that place.

Old Man

Mar 12, 2015

Extremly poor customer communications. We are in our 60's and I feel as if I was treated with disrespect. I'll find another dealership to spend my money at. We are in the market for 2 vehicles having just moved to Colorado.

Yolo

Feb 17, 2015

I would not recommend this dealership to anyone. Extremely poor customer service from the General Manager of the dealership, Dan Jonuska, who wouldn't even reply to an email or return a phone call, to the service manager, Jeff Brown, who was next to impossible to reach and unwilling to deal with problems with their service department. I had heard through the community that the Phil Long dealership had a reputation of poor customer service and they didn't disappoint!

laura.lakatos

Dec 9, 2014

Bought my 2012 towards the end of 2011. The workers are overall friendly. I have been having trouble with my car starting. First I was told nothing was wrong with my car, then when I had to be towed in I was told it wasn't the starter it was the battery. Funny that all my lights came on even though I was told I had a dead battery. Then when it happened again I was told it was my starter, even though a couple of months prior my starter was fine. I brought my car in on 29 Nov and had my starter changed. I have had this happen again to my car 10 times since 29 Nov. In the last three days, I have actually had my car not start. I have had to push my starter button about 15 times before it starts. I called Marty at Hyundai at 0730 and told him the whole story yet again. He said he would get right back to me and took my number down. I was hoping I would get to bring my car in and get a loaner so they could finally fix my car. At 1000 I called back and Marty immediatley transfer me to another rep. I had to tell my story yet again. By this time I was getting very frustrated. The rep kept telling me to calm down. If you had been trying to get your vehicle fixed for close to 8 months and really haven't been getting any help, you would be very frustrated. I was told to bring it on my lunch time and let them take a quick look at it. If you haven't been able to fix this problem in the four or five times I have brought it in what makes you think a quick look on my lunch hour will fix my car. Still don't have an appointment to bring it in. I do love my car and want another Hyundia to pass this one on to my daughter but I think I will go to the south side next time. I don't like posting negative comments but when your not getting the help you are asking for, I think others should know. I challange the General Manager to call me.

John Keller

Dec 8, 2014

Be careful when buying from this dealership. When looking at a vehicle I asked if the tires were new and I found out after I bought the vehicle they were not new. When dealing with Mr. Torres a sales manager on a price that we could agree on to make a purchase he came back with a higher amount after shaking on the previous price. Then Mr. Torres was working on the finance paperwork he tried to extend my payments another year and when I said that is not what we agreed on he just said to make a extra payment a year and I would not have to worry about the extra year. My window tint was torn when the sticker was removed and no one told me and I found it later damaged. When I brought this up they said they would take care of it and I did not know what that meant. I had to talk to a second sales manager before they scheduled an appointment to fix my tint. When I picked my car up from the service department after my tint was fixed they gave me my key and pointed in a general direction on where my car was parked. They owed me a check with our agreed purchase and I was to receive the check a week later. I called a week later and Mr. Torres said he would call me back but 5 hours later I drove into the dealership to find out where my check was. My wife went in the day my check was ready and 2 salesmen made discriminating comments to her when she was walking into the store and then leaving as well. I wrote a comment on the dealership site to get a message to the General Manager and heard nothing back 3 weeks later. I then called the corporate office and told her everything that had happened in my dealings with the dealership. She apologized and said someone would call me back. Mr. Torres called me 2 working days later and said he would call me back on working a deal to trade my vehicle back in. He did not call me back 4 days later before I went back in to see what was going on. I talked to Mr. Torres and we ran the numbers and since corporate told him to make a deal to appease my frustration with this dealership but did very little to do so. He was going to see if he had more room to play with and call me back. After no phone call I called back in 3 days later to see what the situation was. I finally got a call back and Mr. Torres and he had more room to play with but still was very little. I only wanted to trade my vehicle back in to get away from this Hyundai store due to the comments to my wife mainly. I guess since there have been other complaints against women they seem not to care since it is still going on. I am sure not all people have had a bad experience but I would watch your back and read word for word everything you sign and listen very careful on what they tell you. I will not deal with this dealership again or Phil Long for that matter.

Kelly_C

May 5, 2014

My 2013 Elantra is great, but my experience with Phil Long has been far from great. I bought a new car in December, was promised the 10 year or 100,000 mile extended warranty and when I went back to sign all the paperwork I was told it would be an additional cost to get that warranty. I made the car salesman (Michael Erickson) come in and verify the inclusion of the extended warranty to Rod Anderson (finance director). Rod acted angry, but said he had to comply since his guy assured me, and they wanted my business.In February, I received an email congratulating me on my 2 year warranty. I immediately called to verify this was a mistake and was told that Michael Erickson and the other Mike I worked with had recently been let go. On top of that, I was received no information regarding my warranty. I left several messages with Rod (and heard nothing back) and even went in to Phil Long and nobody was available to speak with me. I again left messages and never heard back from anyone. I called 7 times, left 4 different messages and went in. Nothing has happened.I am a very dissatisfied costumer and would not recommend this dealership to anyone. I will be leaving negative feedback on every dealer site and will be in contact with the BBB.

JoeCapillo

Feb 9, 2014

These people started off well but then Rod Anderson really stuck it to me. DO NOT buy the secure mark package. It is a total scam and will cost you $499. Rod will throw paperwork at you and ask you to sign. What he doesn't tell you is that the secure mark comes at a price. He tells you that it is a policy that will pay you if your car is stolen but he will not tell you that you have to pay for it. If he is scamming you here then where else? I would not buy another car from this dealership

HyundaiOwner5000001

Feb 6, 2014

The customer service was great, lots of big smiles, but that's usually the case when a woman walks into a service department. They brought the full recommendation of services list, but weren't pushy about it. Some of the ways in which it was delivered I didn't appreciate, but it was typical sales things, nothing uncalled for. The mechanic, Nick, was very helpful and not condescending, which was nice for a change. Mike, the service writer, was patient, very friendly, and when I had a problem, he dealt with it well. I gave lower stars for overall mainly because of some issues I had with Hyundai and not necessarily the dealership. I loved my Elantra immensely a few days ago, I love it quite a bit less today. The dealership did work with me on a couple of things and I appreciate that. I'm still wondering if maybe a little more could have been done, but it's hard to know. The price for what I had done seemed fair, but I could have easily walked out with a pretty tremendous bill as well. I may have gotten off a little easier because of an unusually long wait too. (My second visit was very quick.) The prices on most of the individual items didn't seem bad, it was just a long list. To be fair, that is partly my fault as well. Again, most of my gripe is not with the recommendations, but the way they are presented. I have never gone anywhere that isn't an issue though. It can be exhausting getting work done and always feeling like you need to figure out what's going on so you don't get overcharged or have unnecessary work done. If you are involved in what happens to your vehicle I think this could be a good place to go, however, if you don't want to have to wade through everything they toss at you, it might not be. Print off the online coupons before you go, they help. If you go regularly, I get the feeling they would treat you well here, if nothing else, because they must have high pressure for customer service. I'm not sure if I'll be testing that theory or not. I'll update my rating if I do!

Brent2

Jan 25, 2014

I purchased my first Hyundai (a new Sonata) from Phil Long Hyundai of Chapel Hills in 2011. The experience was awesome and I loved the car. I had been a longtime Toyota customer but my Sonata blew me away. The Sonata is such a better car than my old Camry and the price was unbeatable as well. In November of last year my wife and I went car window shopping. I convinced her to come with me to Phil Long Hyundai and take a look at their new Hyundai stock. While on the lot we met James Fowler. James is AWESOME!! We went on two test rides and he made our visit a great pleasure. Because of the Holidays my wife and I decided to hold off on a new car until after the New Year. James never pressured us and respected that we were still in the looking phase but kept in touch.Around Christmas time we were referred by a family friend to check out Honda as a possible new car buy. We had never owned a Honda before so we were curious. We went over to the local dealership and again went looking. Immediately upon pulling onto the car lot we were confronted with a row of dealers waiting to pounce. My wife whispered to me, "I don't know about this." We were shown several models and wrapped it up quickly without buying anything. My wife and I decided to re-visit Phil Long Hyundai of Chapel Hills again this January. We called James and he set up a time that we could meet with him. Our car needs had changed and we wanted to purchase two new cars instead of just one. Again, James was AWESOME!! He worked tirelessly to get us the cars we wanted. He made our car buying experience exceptional in every way. We bought two new cars, got a great rate and a great trade-in on our Sonata. I could spend all night describing individual attributes of James, but it is so much better to just go buy a car from him. It is because of James that we purchased our cars through Phil Long Hyundai. He is an exceptional young man who works tirelessly to ensure you have a platinum level car buying experience at an outstanding value. We are now dedicated Hyundai fans. Because of James Fowler we are now dedicated Phil Long Hyundai customers. If you are going to buy a car, go see James at Phil Long Hyundai. You will agree that it is the best car buying/ customer service experience you will ever have.

Amonteith

Jan 3, 2014

My experience with Phil Long Hyundai was my first new car purchase experience. Overall, the actual car buying experience was pleasant as I was guided through the Hyundai products and allowed to come to my own conclusion as to what was best for me. There was slight pressure to up sale but nothing I would deem egregious. My complaints with the dealership come after I had selected my vehicle; the dealership tried to force a number of additional services on top of the car purchase. One of these items was life long oil changes, which I was assured could be fulfilled at any Phil Long location. That detail was very important to me as I live in Denver and would not be able to commute to Colorado Springs for oil changes. I have come to find that other Phil Long locations do not honor the life long oil changes. When I brought this up to the associate that assisted me, Betty Chen, she argued that she never made that claim. This stance was held dispute subsequent conversations with third parties who validated that the statement was made and paper work which states that any Phil Long would honor the oil changes. I have since take my compliant to the general manager and am waiting for a resolution. I believe that customer service does not stop once a vehicle is sold and assuming repeat business is the goal, the dealership and my sales person should have taken responsibility and offered a solution or apology.

Pkcn64

Oct 4, 2013

The employees and owner are so kind, caring and understanding. I was in a terrible accident in a Hyundai Sonata (which saved my life) and every employee I had contact with we're genuinely concerned. They took the time to explain everything without treating me like many dealerships would, "oh she's a woman so let's take advantage of her" they were wonderful to deal with. My salesman Chuck was incredible! Very knowledgeable, willing to take his time and a great listener.I have dealt with many car dealers and this is by far the best experience I have had while purchasing a vehicle. I will highly recommend this dealership and will definitely return when it's time for another vehicle.Thank you! Chuck, JJ, and Ken and made me smile after a difficult few months. Thank you, thank you, thank you!

paf008

Sep 27, 2013

My experience was excellent and quite a surprise for me. I went to Phil Long to look to lease a car and was so pleasantly surprised at how professional, friendly and knowledge the staff was. I had planned to continue trying other cars but Ben and Betty were so great I just knew I should lease my car from them. Having only dealt with Mercedes, BMW, etc sales staff only, I was amazed at how much better their service was. Ben did a terrific job and was completely thorough with everything. I will definitely be a long term customer.

carlmac395

Sep 10, 2013

My experience with Phil Long Hyundai and with the staff was absolutely hassle free and easy. Ben Ohman met all my needs with the Hyundai I had selected. My wife was unable to make it to the dealer so they let me take the car to her to check it out. Then once we agreed on the absolutely affordable pricing with excellent options, they let me know that the finance documents were ready to could have my wife come down to sign, we have an infant and toddler, so Richi made it fast and quick during the financing. Ben even introduced me to the service personnel and showed me around the dealership so that I felt at home. This staff works great togeather and allows for an easy transaction. If you are looking for a great car to buy the Hyundai Elantra is an excellent car and the Professional staff at Phil Longs is the best. Don't go anywhere else.

dvsturgill

Sep 3, 2013

Ben worked with me as I researched for my new purchase. I requested no pressure and that's what I got. I worked him hard as I asked him many questions and asked for information regarding many different purchasing scenarios. Ben followed up quickly and professionally. I recommend Phil Long Hyudai of Chapel and Ben without reservation.

ScottFuller

Aug 31, 2013

Betty Chen was patient and attentive to my requests and needs for a vehicle. It was refreshing to walk into a dealership and actually get treated like a customer, not a victim. Great car buying experience!

ejeffery

Aug 31, 2013

Rick is one of the best car salesmen I've ever worked with. I've purchased BMW, Mercedes, Saturn, Jeep, Ford, Toyota, and now Hyundai and I would stack Rick up with the best of those I've worked with before. When my younger daughter turns 16, I expect to buy another car from Rick.

w8n2ride

Aug 22, 2013

Excellent negotiations and proactive response from personnel. Greeting and support provided throughout sale of vehicle was superb....daughter has purchased from them 4 vehicles and this was my second!

ArloaAlexander

Aug 16, 2013

This was absolutely the best car buying experience we have every had. We specifically asked for Betty Chen, as she was recommended to us by Eric Wilson of Phil Long Ford. (We have visited with him about a Ford pickup, which we will still need at some point. However, we decided we first wanted to update our primary vehicle.) We did some research on-line and questioned a couple of Hyundai owners, and thought we would go that route. Since Eric had been so helpful, knowledgeable, and came across as being honest, we asked him who he would recommend we ask for at the Hyundai dealership. Without hesitation he said Betty Chen, saying that although he had not personally met her, he heard good things about her, that she was honest, not inclined to tell you something that was not right. Respecting Eric's opinion, that is exactly what we did, and we were extremely happy with the way she took care of us. She was not the least bit pushy. She seemed to zero in on what would meet our wants and needs. I think we took up a lot of her time, but she didn't show the least bit of bother over it. I realize that's her job, but still she made us feel she had all the time in the world to spend with us, taking the time to listen to COUNTLESS goofy stories we told, and also taking in very good stride all the teasing my husband likes to do. (I did tell her at one point that the more he teased someone, the more it meant he likes that person - ha!) Betty is just a natural people person, with a great sense of humor, able to give it right back to Jerry. She made us feel like we really had made a new friend, and I do believe she genuinely feels she HAS made a new friend when she sells a vehicle to some one. Of course WE feel like WE are her favorite customer, but in reality I'm sure she makes EVERYONE feel like that. :-) As an aside, as soon as we got back into Canon City, we drove straight to our daughter and son-in-law's house to "show them". Of course it was quite a surprise when they came out and saw we had bought a white Sonata, given the fact that in their garage is their own white Sonata... Their's is a 2012 (not hybrid), and they were pretty put out when they heard about everything our Sonata had that their's does not, our lifetime oil changes, AND the fact that on the way home our average fuel economy was as high as 58.4! They had bought their Sonata in Pueblo and after hearing how well we were treated at Phil Long Hyundai by Betty (as well as everyone else there), including Betty unselfishly taking a lot of time to explain/demonstrate all the fancy gadgets on our new car, Chris said, "Clearly, we went to the wrong dealership!" I told him it was not too late to correct that - ha!

Hughesjennifer

Aug 7, 2013

Marty from service department rude, I may be female but you don't get to talk to me in a demeaning tone. I will never go back there.

Calise Townsend

Jul 22, 2013

Just bought a car from Phil Long and Betty Chen was my salesperson. She was great to deal with. Not overbearing in any way. Responded to my questions with straightforward answers. She was knowledgeable and worked very hard to get the deal done as quickly as possible.Rod in financing was also a pleasure to deal with. I would definitely go to Betty again when buying another car.

wallisch

Jul 19, 2013

Ben Ohman was the salesman when we purchased our new Hyundai We are very please with the service that he gave us. Ben is very professional and respectful. We felt no pressure about buying the car. Ben spend lots of time with us. He spent one whole afternoon taking us out for a test drive; showing us the car's features; and doing paperwork. The next evening,he also personally delivered the car to our home and spent two hours of his own time going over all the technology features in the car. We hope that the Ben's supervisors will see all of these positive qualities and will reward him with many promotions in the future. Thanks Ben for a GREAT car buying experience. Pat and Bill Wallisch

J22013

Jul 18, 2013

Will definitely give your business the thumbs up to all our friends. You were very thorough in making sure we understood our car buying adventure.

GrannyGood Shoes87

Jul 18, 2013

First time buyers with Phil Long and was very pleasantly surprised. A friend had recommended them but our last 8 cars were bought from a different dealership but we took the drive and found a warm and professional dealership which offered a variety of vehicles and a great service center. We were treated with courtesy and respect. Our sales rep Andy was very knowledgeable and not pushy. He answered all of our questions and concerns. The buying experience was informative and we felt comfortable making a financial decision to buy a new vehicle. The financing was easy and the payments within our budget. I guess the biggest surprise was we did not remember the instructions on the headlights and of course left them on overnight. The next morning when I came out to a dead battery. Andy gladly came up to Glen Eagle and jumped the battery. We reviewed the vehicles differences and he even called to get the code for the resetting of the radio. That was great customer service to come to our house and make sure we were ok and understood the vehicle options completely. My husband has a new vehicle and I can hardly wait to replace my vehicle... If you are in the market for a new or used car go see Andy Dearing at Phil Long Chapel Hills. His phone number is 719-867-6719 or the dealership main number is 719-867-6767. Good Luck and God Bless

Jim & Jeanne

Jul 18, 2013

The Phil Long Chapel Hills Hyundai buying experience was the best car buying experience my wife and I have had in 30 years of car purchase milestones. Our salesperson, Betty Chen, as described in other reviews, is absolutely wonderful! The care and personal time and attention given to us from Betty exceeds all expectations we had from past purchases in other dealerships. Richi Carni, the sales and finance director, completed our paperwork, but gave us so much more to leave with then just signing our names on a contract. I truly believe this dealership has the best interest of the buyer in mind, which is contrary to how the public normally paints the auto sales industry.

SonataTurbo

Jul 8, 2013

ABSOLUTELY the BEST dealership that I've been to in the Springs!!! The first car I bought was from Toyota, and I thought I'd go back to them, but they only looked at me as $$$ instead of as a customer. My wife and I worked with Jessica Johnson and if you have the chance you need to work with her! She didn't push us at all and helped us with anything we needed! We only had one car in mind, and we weren't pushed to get another car, unlike other dealerships who try to push you to a "cheaper" car to meet your price range. I did my research prior and looked at other dealerships, but Phil Long and Jessica provided the best customer service and best car buying service! I'll never go to another dealership again!

ambielea

Jul 7, 2013

My experience at Hyundai at Chapel Hills was incredible! Kenn Patton and his team are amazing and have set the bar very high for other dealerships. I came in with very low expectations of getting a car due to my lack of credit history. Larry began the process by explaining what kind of programs he could offer me and how he was not only going to get me into a vehicle but also set me onto the right path of building good credit. His honesty and understanding of my situation immediately made me feel I was in the right place. The saleswoman, Koyela, was sweet, kind, and full of so much sincerity, that I instantly liked her during our test drive. I have never met such a tiny woman with such a big heart! As much as I loved the Accent, my troubled credit was making it difficult for me to obtain such a reliable vehicle. Richi took it from here. I'm not sure how he talked the bank into helping me out or how he managed to add on all the warranties for me, but he is definitely someone I would always have go to bat for me. During this process, I had the pleasure of meeting the owner, who after learning of my situation, seemed to take a personal interest and kept the ball rolling in the right direction. I have heard countless horror stories of dealerships. Everyone impressed upon me the importance of being a ruthless negotiator and to stay rigid and cold while purchasing my first car. Unfortunately, I do not have that type of personality and can only be who I am. At Phil Long Hyundai of Chapel Hills, the people there treat you with respect, dignity, and truly care about their fellow humans. I am incredibly lucky to have met such wonderful people and to have the undeniably awesome experience. Kenn is doing something right and definitely knows how to build his team of great people. I shall recommend this place to everyone I know and will be a forever loyal customer of this one-of-a-kind dealership.

tlyons1022

Jul 5, 2013

This dealership was absolutely the best dealership I've ever worked with in my life. They provided the absolute best customer service experience I could even imagine. There's no high pressure sales talks at all, and they were 100% knowledgeable with anything I asked about as well as getting me the answers quickly and professionally. The particular situation that I was in required them to work with me on financing as well as give me quite a bit of leeway with the date of my down payment, which was no issue at all for them and I honestly can say that this is the first time I've bought a car feeling like "a million dollars" when I left. James Fowler is easily the best salesman I've worked with, he is very laid-back, lets you have your space while still being available for Q&A. He absolutely lets YOU decide what YOU want and doesn't push you into anything that you don't want. He is very personable as well, the kind of person that you can shoot the breeze with as easily as buy a far from. Richi Carni and Rod Anderson on the finance team carried on the wonderful feeling that I had while talking with James, absolutely no high pressure talks at all, and they simply showed me what all my options were and then did their absolute best to make me feel comfortable with what I was buying. They succeeded completely, and as I said earlier I left the dealership in my new car feeling wonderful. When I walked in to the finance office, I told them exactly what I could afford and they crunched the numbers until I had exactly what I wanted. I cant say that there was a single thing that I would change about this dealership, they know how to take care of their customers, and I can say that when I'm in the market to replace my second car, Phil Long Hyundai of Chapel Hills will be stop number 1 on my list.

MatthewM

Jun 30, 2013

Last week I purchased a 2013 Hyundai Genesis from Phil Long Chapel Hills. James Fowler was my sales person and provided me with an outstanding buying experience. He worked with me for hours explaining the many features of the car and negotiating pricing options for the vehicle. The first day I informed him that I was not ready to buy just yet as I had some things to take care of regarding my job. He was very understanding and was not pushy in getting me to buy the car right away. I ended up buying the car with manual transmission which I had never driven before. On the day I bought the car, James came to the dealership on his day off to teach me the basics of driving a manual car. He spent nearly 4 hours assisting me with getting comfortable enough to drive it. He then drove my Kia, which I traded in, back to my hotel and helped me clean the car out before he took it and I was then left with my awesome new car.

raoliver1

Jun 21, 2013

I had a really excellent car buying experience. I first went to a Nissan dealer close by and they were incredibly pushy and intense, a lousy experience. Then I go to Phil Long Hyundai, and James Fowler was terrific. I don't like to buy immediately, and he was ok with that and suggested I take the car home for the night to think things over and see if I really enjoyed it, no charge. I really like that professional, no push type attitude. Then I came back the next day and bought the Sante Fe, which I am thoroughly enjoying. The ride is so smooth, and I am getting 28 mph on the highway, and 25 in the city, exceeding the specs! James is very knowledgeable yet not pushy, and he turns the car buying journey into an adventure instead of a grind. Both James and Richi Carni, the Sales Director, provided a fun and enjoyable process in buying a new car. Richi got great deal after great deal by leveraging his buying power on items such as my rate, length of services, and types of services. Great experience, good job guys, I recommend this to anyone who doesn't enjoy the intimidating and strong arm tactics of some dealers.

gpjenkins51

Jun 6, 2013

Ben was very professional and knowledgeable. He worked hard to get me the best value for my budget. He was also very patient with an older person who probably needed more explanation of how the new technical options work. Great job, Ben!

LisaT

May 31, 2013

Just purchased a 2013 Hyundai Veloster from Rick McSweeney at Phil Long Chapel Hills this past weekend. Great experience and love the car! Highly recommend the drive from Denver! Thanks!

Chris S.

May 31, 2013

The Hyundai Santa Fe is so popular no one can keep them on the lot. So it doesn't take much of a sales pitch to make a deal. Betty Chen is an enthusiastic person who is positive enough to make you enjoy the "dealing" without playing on your emotions trying to "earn your business". I appreciated that very much.

happyelantraowner101

May 28, 2013

I recently purchased a 2012 certified preowned Hyundai Elantra. I could not have asked for a better car buying experience! Cindy Lee was great at helping me sort out what I was really wanting. Her positive can do attitude and her friendly personality put me at ease and allowed me to fall in love with my new car. I appreciate that she stayed with me through the whole process and her excitment for me made me feel that much more excited about my purchase. Larry Lucero kept me smiling even when presenting me agreements that were out of my comfortable price range. He shared his own personal experience about buying a vehicle that made me feel like he really understood my point of view. Richi Carni was excellent! Words cannot express how awesome I think Richi is at his job and how much he really wants to help each customer achieve the best financing arrangement for them. In my opinion Richi went above and beyond in assisting me with my financing. I was lucky to get my financing through Security Service FCU who gave me a great interest rate and made my payments very affordable. I am very greatful for all the people at both Phil Long Hyundai and Secruity Services for helping me achieve my car purching dreams. I have been telling everyone I know about the great customer service and hastle free experience.

naureensingh94

May 27, 2013

We just got our car today, and had an amazing experience. This is our second time getting a car, and we would always love to come back because we were very satisfied with the experience Hyundai has provided us. Everything from the experience of the staff to the hospitality, made the experience of getting a car that more painless and enjoyable. We worked mainly with Betty and Richi, and both were amazing the entire process. They both were super helpful with all the questions we had and were patient with us the entire time we were looking for the perfect car.

jdgutierrez88

May 21, 2013

The best car buying experience we have ever had. Ben and Chris did everything they could possibly do to get us in a new car. They got us right where we needed to be price wise! They really helped us get out of a tight spot that we were in with our trade in vehicle. Ben was very well prepared and we spent very little time doing actual paperwork. Ben was also very personable, he cared for us as friends and not just another customer. We love our new vehicle and are defiantly going back for our next purchase!! Keep up the good work Ben!!

Dominick12

May 14, 2013

Betty Chen was my sales person and she was awesome to deal with! She is kind, understanding , knowledgeable, patient. She really treated me like a person and made me feel comfortable buying my new car. I would recommend her to anyone !

jhsmathers

May 13, 2013

We were at the dealership twice and Betty was amazing!! Her knowledge was great and helped us make our decision! We are loving our new car! !!!! Highly recommened this dealership everyone was great!

Ricky A. Cline

May 7, 2013

I have bought between my wife and I we have purchased seven new vehicles from Phil Long dealerships. James Fowler has by far set the highest standard in salesmanship I have ever experienced. We purchased two new Hyundais from Mr. Fowler and will be recommending him to all our retired and active military friends. As a Program Management Professional I am acutely aware of business processes and the only shortfall I noted is that Mr. Fowler is confined to only Hyundai sales. When you have a superstar you should allow them to lead across your dealerships and share Best Practices for improvement.. This young man has the makings of an outstanding trainer and manager. If you promote from within to increase in profit generation--you should evaluate this gentleman and promote to a trainer or manager position at your soonest opportunity.

TaraTang

May 6, 2013

My fiance and I went to Phil Long just to look at new cars. We left that day with a 2013 Hyundai Tucson. A major reason for the shift from looking to actually buying was Betty Chen. Betty was introduced to us in the showroom, and she was immediately warm and welcoming. I was comfortable right away with the (for me, intimidating!) car-buying process. Betty was very knowledgeable with the vehicles' technology, engines, features, etc. and was very understanding of my inexperience. She worked quickly and efficiently to get us in and out in a matter of hours. I thought the car-buying process was a scary, day-long affair until I met Betty. My fiance and I are so happy with the Tucson, and we will definitely refer our friends to Betty Chen for their future auto-buying needs.

Frank Piper

May 1, 2013

My wife and I recently purchased a 2013 Santa Fe at Phil Long. Ben Ohman was our salesman and showed us a number of vehicles. Patience is truly a virtue and Ben has lots of patience! He took the time to answer all of our questions and allowed us to make a very informed decision. He was extremely courteous and professional as was all the folks we met at the dealership. Probably the most important characteristic of the dealership was the fact that they are not "pushy", we really appreciated that.

Luis4Myriam

Apr 28, 2013

On 4/27/13 I dropped by Phil Long Hyundai to look at a new 2013 Santa Fe. I was greeted by Betty Chen (sales woman). Betty was very pleasant and professional. I explained to her what I was looking for in a vehicle. Before we looked at vehicles she suggested we look at our trade first and work backwards from there. Betty explained the process clearly and without pressure to commit to making the purchase. Betty went the extra mile to put together a deal that worked for us. Her calm demeanor, friendliness and more importantly her honesty made the purchase easy. We left the dealership with a new vehicle and a great experience. I will highly recommend Phil Long Hyundai and Betty Chen to anyone looking for a vehicle. Thank you Betty and the manager who made it happen!!!!

JPeters415

Apr 27, 2013

I cannot say enough about the service at this dealership. Everyone was so helpful and willing to bend over backwards to ensure that I was happy with my new car purchase and my purchase price. I actually walked out of finance with a better deal than originally agreed upon with my salesman, Ben OHman. Ben was so friendly and professional to work with. He let me take my time choosing just the right vehicle and was very knowledgable about the Hyundai Sonata that I purchased. He was very helpful in explaining all of the technology features as well as the performace features of my new vehicle. Not a high pressure guy - which I really appreciate in a salesman. Larry Lucero was also very courteous and committed to making sure that I had a good experience at Phil Long. Richi Cami was amazing at wheeling and dealing with the banks to get me into the perfect loan that fits my budget. He offered so many incentives and made the financing experience of purchasing a car (which I always dread) into a very positive experience. The service provided by everyone that I came in contact with last night at Phil Long Hyundai of Chapel Hills was truly Top Notch! I would highly recommend them to anyone looking for a new car. I LOVE my new Sonata!! Can't wait to get out an drive today!

kdpilipovich

Apr 25, 2013

WONDERFUL EXPERIENCE!!! I stopped by the Phil Long dealership on Thursday, 4/24 to "browse" the inventory and to inquire about purchasing a used car and the possibility of leasing a vehicle. Betty Chen greeted me as I approached the building and immediately inquired what my intentions were. Then we proceeded to find the exact car I was looking for and at the same time I found a vehicle to lease for my college aged son. Betty was FABULOUS. I did not have any intentions in purchasing a car, let alone two in one day!! Her knowledge of the inventory and the ability to be able to match it to my wish list was fast and straight to the point. She was super from start to finish. Then we worked with Rich Carni to "seal the deal" and complete all the final details. He was top notch and I could not have asked for a more pleasant experience. I will definitely recommend Phil Long Hyundai to anyone and I will be a Phil Long Hyundai customer for a long, long time. Kelly Pilipovich

jls2u

Apr 20, 2013

Betty Chen as of now is the best car salesperson I've ever dealt with, she listened to me. Then found me the vehicle I wanted at a price that put a smile on my face. Without a doubt I'll return to Phil Long Hyundai as long as I can look forward to dealing with Betty Chen !!

teresalansford

Apr 15, 2013

I really dread car shopping, it's stressful, and I feel very vulnerable. From the moment that I met Ben Ohman, he put my fears to rest. Ben was easy to deal with, and didn't make me feel pressured. I appreciated his professional demeanor, and friendly approach. We found an 2002 Oldsmobile Alero for our son's first car. We liked the way that we were treated by everyone. I can honestly say it was the MOST pleasant car buying experience that we've ever had. We had a very nice chat with Scott Wilkenson while he prepared our documents. I asked him to explain the lease concept. Scott gave us a very thorough and helpful explanation. There's a very good chance I'll return to lease a vehicle for my business car. Thanks Ben & Scott for a very enjoyable experience.Teresa & Buck Lansford

RoyWingerd

Apr 12, 2013

My wife and I sat in our new Sonata after Betty C. finished explaining everything to us. We sat there quietly for a few moments. Then I told my wife, "I feel numb with shock about this experience." I went on to explain to her and to my friends, "This was the best experience I have ever had in my life (now 54) at buying anything of significance, including all previous cars."Of course the car is fantastic. Hyundai out does others in how thoughtfully they have designed and manufactured every feature of this Sonata. I have never felt more safe, secure and comfortable in any previous vehicle I have driven. We were sold by exploring the car online through http://cars.com. But when we drove it, with Betty guiding us, we couldn't follow through with our original plan to test drive four other cars!Betty was so pleasant spirited, calm, professional, knowledgeable, patient, and sensitive to us. Due to our previous buying experience elsewhere, I went in with much stress and trepidation. All that was set as ease as soon as we met Betty. The icing on the cake was our brief encounter with Jenny who first helped us when we explored online. And then Richie sealed everything with his remarkable, thorough explanation of what we just purchased. He made us feel like we just got time-warped back about 50 years and bought a car from a trusted community dealer who literally had the best interest of the whole community in mind. Wow! We are blessed beyond words.Thank you cannot say enough. We'll be BACK, and with our friends.

Roy & Sheryl

Apr 12, 2013

My wife and I sat in our new Sonata after Betty Chen finished explaining everything to us. We sat there quietly for a few moments. Then I told my wife, "I feel numb with shock about this experience." I went on to explain to her and to my friends, "This was the best experience I have ever had in my life (now 54) at buying anything of significance, including all previous cars." Of course the car is fantastic. Hyundai out does others in how thoughtfully they have designed and manufactured every feature of this Sonata. I have never felt more safe, secure and comfortable in any previous vehicle I have driven. We were sold by exploring the car online through cars.com. But when we drove it, with Betty guiding us, we couldn't follow through with our original plan to test drive four other cars! Betty was so pleasant spirited, calm, professional, knowledgeable, patient, and sensitive to us. Due to our previous buying experience elsewhere, I went in with much stress and trepidation. All that was set as ease as soon as we met Betty. The icing on the cake was our brief encounter with Jenny who first helped us when we explored online. And then Richie sealed everything with his remarkable, thorough explanation of what we just purchased. He made us feel like we just got time-warped back about 50 years and bought a car from a trusted community dealer who literally had the best interest of the whole community in mind. Wow! We are blessed beyond words. Thank you cannot say enough. We'll be BACK, and with our friends.

Mghnarel

Apr 7, 2013

Jessica was awesome! I came to get some ideas on different cars, and she literally sold me on how great Hyundai is! I ended up buying a new 2013 Tuscon and absolutely love it! She is so professional and knows all about the vehicles. I would not have changed any part of my car-buying experience. This was my first new car purchase, and now I will be a lifelong customer of Jessica's, and this dealership! So thankful!

dbrown

Apr 6, 2013

Couldn't have gone better... You know, I think my first statement says it all, asking a little much for 50 words or more. Are you people still in grade school...

renicker

Apr 5, 2013

Jessica was very personable, knowledgeable and consumate professional. There was never an issue with high pressure sales tactics that would have been a deal killer.

John & Jeanie Taglieri

Apr 2, 2013

great experience, great sales person, great price, and a great car . jessica johnson was a very good help in the entire prossess, we will buy our next car here, thanks very much

Dokenet

Mar 24, 2013

I was stressed out because my only vehicle was totalled in a accident, and my insurance wouldnt payfor the rental anymore. I needed two cars, in good condition but also inexspensive, and i needed them right away. Online searches didnt help me too much, but my friend recommended phil long of chapel hills for a few reasons. They have possibly the largest selection of cars in the springs, several locations, and they take excellent care of military members. I arrived at chapel hills at 5pm, got the cars i wanted in ten minutes, and the entire buying processes was done before 8pm. The staff was fast, caring, and friendly, and now my wife and i have two well serviced vehicles right at the time we needed them. Until im out of the military, and leave the area, all my car shopping will be done through phil long, hands down the best in the springs.

katybarb

Mar 9, 2013

This was the the most delightful experience I ever had when buying a car. And I have bought many. Jessica was just great. She is soknowledgeable and helpful. She met me before I even got in the door. I wanted to look at three models. She explainedthe differences to me and I drove the Sonata and decided that is what I really wanted. Then came the paperwork andfinancing. Jessica was also very knowledgeable about the financing. She has a great personality and is definitely an asset to your company. I will surely recommend Jessica to all of my friends that want to buy a car. Richi was excellent too.He makes spending your money fun.

Members of the Phil Long Hyundai fan club

Mar 9, 2013

If you are looking for a great car and a great deal from friendly, knowledgeable people, you have to go to Phil Long Hyundai at Chapel Hills! Our daughter bought a used car there, then I bought a new Elantra, and now my husband has purchased a new Sonata Hybrid. We have never had any problems - the whole dealership is fabulous and you truly know that the customer is #1!

jtmredding

Mar 8, 2013

We reviewed the dealer website on March 6, 2013, and was contacted almost before disconneinged. We were referred to a sales rep to speak with the following day. Upon our arrival we were greeted and immediately introduced to Betty Chen. We cannot say enough about Betty. She was very professional and personable making us feel unfomfortable immediately. We test drove a CPO 2012 Hyundai Tucson which we absolutely loved but wanted to test other makes/models. Needless to say we returned that afternoon and cpmpleted the purchase. Had it not been for Betty we might have made another choice. She was extremely knowledgible about the product and listened to our questions and concerns to insure our match with the right vehicle. Right on Betty, we are extremely pleased with our experience and decision to stay with Phil Long Hyundai and will definitely recommend you to out firends and family.jim and Mary Maykel

ErinK

Mar 8, 2013

Ben Ohman, was a great help in finding the right car for me in my price range and the qualities I was looking for in a car. He was willing to work with me on the pricing. He wasn't happy until I was happy with what I was getting for the price I wanted. So if you need a "new" used car and want a great deal and for someone to fight for what you are wanting to spend find Ben, he is the man to do that.

mz

Mar 8, 2013

Jim was a great salesman and really expedited the purchase of 2 new cars on short notice. Explained everything very well and was extremely knowlegable about his products. Not pushey at all

2580

Mar 7, 2013

Jessica was extremely professional and friendly. Her knowledge of the changes made to the different years of the vehicles I was looking at impressed me considerably and is what led me to buy the car. She worked within my limited timelines and made this purchase the easiest car buying experience I have ever had.

florenthiarosetta

Mar 6, 2013

Working with Jessica was a pleasure as she was easy-going, knowledgeable, friendly, and very attentive to my needs as a buyer. Likewise, going through the financing process was just as painless. Yet, when all was said and done, the only negative aspect of my experience with Phil Long Hyundai was the fact that the check engine light came on the day after I bought the car and then I had to deal with getting the vehicle back up to the service garage. This latter item is the main reason I did not score all 5s for my experience as it ended up taking over 2 weeks to get to my service appointment completed, but once this was accomplished, no other issues have emerged.

rgrosklaus

Mar 5, 2013

This was one of the most enjoyable auto buying experiences I have had in quite some time. My sales person, Jessica Johnson, was just fabulous. She was completely understanding of my needs and provided the assistance that was needed to complete the sale. Jessica was without a doubt the most professional sales person I have had the pleasure of working with. I would definitely buy another car from Jessica and this dealership. Richi Carni was also very helpful with the finance side of the house. Without him and his associate the financing might not of gone through. Again one of the best buying experiences I have had.

stacy7533

Mar 4, 2013

I had a great experience leasing my new Sonata over the weekend. Ben greeted us as we arrived and showed several of the Sonatas before taking us out. He was very knowledgeable of all the accessories in the model we test drove as well as of the brand itself. Ben was excellent through the negotiation process, working with us rather than any high pressure tactics. He really took the time to get a deal that worked for us and while we were waiting for financing, took care of all the "perks" like BlueLink and scheduling the first oil change. Aside from excellent customer service from Ben and Scott in finance, the car is outstanding. Fun to drive, responsive, quality materials, good looking. I look forward to driving it over the next several years! I will definitely recommend Phil Long Hyundai to my friends and family.Thanks!

carolek

Mar 1, 2013

02/25/2013CkrugerMy experience with the Hyundai Dealership was the very best. James is the most awesome salesman, I felt special, they found the perfect car for my needs, everyone treated me with the utmost respect and kindness. They are on the top of my list for Dealership. Thank you Thank you:

hteller

Feb 28, 2013

I had a very positive experience here buying my first car. Betty Chen made the sale with me, she was cheerful, encouraging, and patient in finding a price that worked for both of us. She even went to the lengths of helping me return my rental car, and came with me to have the car checked out by an outside mechanic (I definitely recommend doing that with used cars -- even if only for your peace of mind!) Needless to say, I was impressed. It is clear that the staff at Phil Long Hyundai Chapel Hills are dedicated to making more than a one time sale -- they want a good business relationship, and they follow through.

CourtneyBrewner

Jan 20, 2013

James made my car buying experience wonderful. He took the time to help me find the SUV I needed. James was running in the freezing cold to help locate the perfect fit for me. I am very thankful that he was there and listening to my concerns. He was then able to work with me on making sure I had a working vehicle to leave in that very night. James has become a part of my life through this experience and I am happy that he has been there for all my questions. Thank you James!

larry wells

Jan 18, 2013

We went to the Hyundai dealership on evening. Everyone was busy and Jessica was on her way out and she stopped to help us. We asked if we could take the elantra limited for a test drive. We loved the car from the start. The next day we came back and test drove again. At that time we decided to purchase the car. Jessica was very informative and helpful. We then set an appointment for that evening to siqn papers. Richi was very personable and informative at the signing. Overall it was a great experience. We would be glad to recommend this dealership to anyone looking to be a new car.

sarahwithanh5

Jan 8, 2013

I recently purchased a Hyundai Santa Fe from this dealership. It was New Years Eve, but Richi and Dan were more than happy to stay late even though the dealership was closing early. They were both helpful and Richi got me great financing with a low interest rate. If I ever look for a new car I know where I will be going. Thanks guys!

Timothy Dumais

Jan 7, 2013

From the moment we met & began our sales experience with Jessica she was friendly, knowledgeable, & anxious to help us find the right car for us. She also helps us feel we were getting an exceptional value with all that was included in the final sale. The entire staff at Phil Long Hyundai made the overall buying experience incredibly enjoyable & we look forward to many years servicing our vehicle at their location. We would highly recommend Jessica & purchasing a vehicle from Phil Long Hyundai!

moregrace4u

Jan 2, 2013

James is an outstanding sales professional. He was a pleasure to work with and went out of his way to be thorough, corteous, and friendly throughout the entire process. When we came on later day to purchase the car he had originally showed us, he had Jessica ready to assist us, since he was with another customer. She also provided excellent and friendly service. We recieved a follow up call from James several days after purchasing our car. We only had one concern with our car, which he took care of expeditiously. We are very satisfied with our experience and would recommend James and Jessica as excellent sales professionals to work with.

Lena04

Dec 28, 2012

James provided and excellent customer service. We got a perfect deal on our new vehicle, and we are extremely happy with our purchase. Best sales man we ever worked with!

laurzamp

Dec 15, 2012

Jessica was extremely helpful and patient. She worked with me to find the best vehicle for me and worked to make sure I was comfortable with the monthly payment. Jessica was great to work with!

nicholas.shook.5

Dec 1, 2012

This dealer was awsome went in just to test drive left with a brand new Santa fe sport. Made me a deal we could not pass up would have never gotten that deal again thanks guys.

joannegoldbaum

Nov 16, 2012

Ben was patient and kindly answered all my questions. He also bravely sat through my test drives. He was professional without being overly pushy. He made the car shopping experience pleasant. Richi in financing was a doll and helped me sort through issues with a prior dealership. I highly recommend them.

janetmustian

Oct 24, 2012

When I visited Phil Long Hyundai, James Fowler greeted me and began answering questions that I had. I was very limited on time that particular day, but I went back in several days later. He was very knowledgeable about the vehicles and we went for a test drive in a 2012 Hyundai Sonata with bluetooth, navigation, and ipod controls, which were the things I was looking for. The car I drove was a demo model and I was hoping to purchase the car for less than a new 2013 model. I told them how much I was able to afford, and after some negotiating, we didn't come to an agreement the first day. James called me back that evening and Larry Lucero called me back the next day to ask me to bring my husband in to drive the car and they believed they could get me the deal I wanted after giving me more on the trade for my other vehicle. We were able to come to an agreement on the price and we left Saturday evening with the Sonata I really wanted. Everyone was very friendly including Richi Carni in the finance department who was also extremely helpful and knowledgeable. Thanks to everyone involved in our car purchase. Love the new car!

habbinga

Oct 10, 2012

Ben was very knowledgable about his inventory,worked with us to give a fair price,ans explained in depth the features of the Sonata we bought.Dick and Jeanne

Lottie Heaston

Oct 9, 2012

Buying a new car can be a very nerve racking experience, but everyone there were so patient and kind to me! I really appreciate them! Ken Patton spent a lot of time with me that first day. I didn't find out till later that her was the owner of the dealership! I was very impressed that he spent all that time with me. Jessica, Mikey and Larry were great about explaining the details of the car! When it came time for the paper work and to sign on the dotted lines, Richi made it relaxing and I must say.... FUN! You have to meet this guy! I feel all of these guys are friends now! (Jessica, I'm from Texas and we call everyone "guys") :)Thanks so much you guys!Lottie Heaston

rherndon_11

Oct 8, 2012

Was very pleased with with the buying experience. It was a no hassle experience from looking at cars to purchase. Ben was very patient in explaining features about the car and making sure that I knew what/how to use all the features.

kdaigle5

Oct 8, 2012

I am so very happy! My husband purchased a Hyundai several years back and has used your Service Department for oil changes and various fix-ups. The excellent service he has received there over the years played a big part in me wanting a Hyundai for myself. Robert referred us to Mikey Chapman and we couldn't been more pleased. Mikey was great and worked with Richi Carni. We left feeling like royalty and that we were really taken care of. Everyone was so wonderful! We joke that we are now a Hyundai family. My father-in-law has a Santa Fe and a Sonota and we have the Entourage and now a Tucson. My father-in-law also uses the Service Department for both cars. I can easily recommend Hyundai to anyone. I see more Hyundai's in our future.

reconking

Oct 1, 2012

James Fowler was able to answer all of our questions and was able to show us the cars that would fit our needs and he didn't try to pressure us into buying. He made the paperwork as painless as possible then set up the blue-tooth and demonstrated all of features of the car we purchased. He also ensured it was clean and filled it with gas. He also set up our first oil change and showed us the website to schedule oil changes in the future.

elaineh1967

Sep 13, 2012

We went in to purchase a new vehicle and the sales person was the rudest person. She basically told us she didn't have to give us a deal because the cars sold without them. She was condescending and had NO customer service skills at all. Based on her attitude and and lack of customer service skills we drove to Denver to another Hyundai dealership and actually saved money AND got excellent customer service. I will NEVER use the Phil Long dealership group for any car purchases and tell all my family and friends about my experience.

Frank Nocon

Sep 12, 2012

Let's start with Kenn Patton. He's the right man for the job. He has integrity and stands by his word. Kenn has great people skills with customers and employees. He is very down to earth and does an excellent job of managing his operation.During the course of my purchase I dealt with Andy, Mikey, Betty and of course Richi...how do you get out of the building without speaking to Richi...Smile!Everyone was very professional and knowledgeable, a great all-star team! I always receive first class service here (at other dealerships I've had to wait in coach).This is my 4th Hyundai and each one keeps getting better! I would recommend this dealership to everyone looking for a great car at the right price.I am positive my son James would love to work here. He loves cars (knows most makes and models on the road today), and has done some detailing. This would be a great environment for him to work in. Please let me know if you have any openings available for him.Again, thank you all for the service you provide!

cgenter1

Sep 3, 2012

Walked the lot to look and was GREETED nicely, not ambushed by a hungry salesperson. Left only to return later that day for a test drive. Was offered bottled waters immediately. Drove quite a ways and was thoroughly informed of the cars options along the way. Was INVITED inside to discuss numbers and see what kind of interest rates we could get. Was offered a fair value on our trade in, AND they worked with us to lower the price a little to make the sale work for us. I expect we will receive excellent service going forward as we were treated wonderfully from the start, prior to even mentioning we were ready to buy. Ben is a pleasure to work with and we would suggest this dealership and Ben (and our new car!) to all looking for a new vehicle.

leeshie16

Sep 1, 2012

As an experienced buyer, I found not only Richi Carni and Cartier Underhill helpful, but everyone at this Hyundai dealership. The internet department went above and beyond in finding the best vehicle for me! Richi in financing also made the process easy & understandable. Since the purchase of my car I have had continuous great service from the staff at this Hyundai dealership.

bogierakidzich

Aug 29, 2012

All of the people representing this dealership are genuinely friendly and extremely proffesional, from the ladies in the online chat dept.to the staff on the sales floor, management and finance. These people are a pleasure to do business with. They re knowledgable, attentive and courtious. I will not only be recommending Phil Long Hyundai to my friends and fellow business persons, but I will also be returning n the near future to replace my aging company vehicle as well.

sindi.blanchette

Aug 29, 2012

After searing for a new vehicle all day yesterday, I had all but given up on finding another car. I had visited 5 other dealerships prior to Hyundai. I had been lied to, made to wait for very long times, tried to be sold cars that I did not want and could not afford. From the moment we called Hyundai you could tell they really cared about the person on the other end of the line. As soon as we got there they already had the car I had called about ready and waiting for me to look at it. I was greeted with such warmth and was made to feel comfortable throughout the whole process. I cannot believe that I got the car of my dreams and at a much lower price than expected. The free oil changes for the life of the vehicle. All I can say is Wow. Excellent Job. Next time we need a new or used car I know exactly where I am going. On a scale of 1 to 10 you guys defiantly score a 10. You met and exceeded all expectations. Thank you so much.

Trumbauer

Aug 21, 2012

Arrived at the dealership and was met by a sales consultant by the name of Jessica. We asked for Mikey (as he had sold us our 2009 Hyundai Accent) and were told that he was off. We asked if we could look around and she showed us a number of cars and answered questions for us ( knowing that we were Mikey's customer). We came back the next day and met Mikey who talked to us about different cars and took a couple of test drives. We decided on a new Sonata. The process was very easy and not frustrating at all. We felt at home going to Phil Long. We dealt with Raquel in the finance dept. She was a very nice person to deal with and knew how to do her job well. Our overall feeling with the sales department - It was great. The people there all worked together to make it comfortable.

damerritt1963

Aug 7, 2012

James Fowler is easy to work with, he understands the customers needs. his biggest attribute is that he listens. He is not pushy and works to meat the customers desired end when it comes to car payment. He did not try and put me in a car the he liked for me. My greatest dislike is to leave a dealership in a car that I did not intend to buy. this did not happen. I am in a car that I went to buy and I am loving the it. James Fowler is the best sales person that I have dealt with when it comes to buying a car. he never pushed me and at no time did I feell the urge to just get up and leave. Car buying should not be a hassle and this experience was not that. Great car buying experience. Thanks james

travis7777

Aug 1, 2012

I had a great experience buying my Hyundai Accent at Phil Long's. I'm a very analytical person, so when I started shopping for a small car, I did my research and narrowed it down to 3 dealerships. I then visited these dealerships multiple times so I could get a look at the car, test drive it, and get pricing information. At my first visit to Phil Longs, I met Betty Chen who showed me a couple of different cars and answered my questions. She was very friendly and not pushy, unlike my experience at another dealership I had visited. Some days later, another salesman, Richardo Pena, provided me with straight-forward pricing information. Like Betty, he wanted my business, but was not pushy. Later that same day, I worked with James Fowler who set up a final test drive and completed the deal. I am happy with the price for the Accent and I was very comfortable thoughout the purchasing process and attribute it to the friendliness and professionalism of the folks who work there. After the purchase, Raquel Woolsey explained the warranties to me and provided me the opportunity to get a discounted rate on an extended warranty. Again, this was a wonderful experience and everyone I worked with made it great...they earned my business.

tarahmarsland

Jul 24, 2012

I went in to look at Accents, not really sure if I was going to buy or not. James greeted me almost immediately, was very professional and kind during my two test drives and very professional during the sale of the car. Raquel was also very kind as well as speedy and thorough during the sale. All in all a wonderful experience.

tuner1951

Jul 7, 2012

Today we want to thank the staff, Kenn Patton, Richi Carni and James Fowler for the best experience we have ever had in buying a car. Kenn is the best example of running a well-oiled machine at Chapel Hills. Lowell and I knew we were going to be taken care of from the beginning. It's very apparent that honesty, customer service and long-term relationships are the backbone of Phil Long Hyandai of Chapel Hills because of who Kenn Patton is. These guys worked over-time to make us feel comfortable with the cars we were considering, and there was never any pressure to buy. James Fowler was very patient and worked hard to get to know us and inform us. Ritchie Carnie went overboard in explaining our warranties and scenarios that made us understand not only the car, but the service we could expect to receive. They never acted like they were in a hurry, and treated us like guests or friends coming over to spend the afternoon in their living room! I can't say enough about Kenn Patton. I hope the hours he spends with employees and people such as ourselves all pay off to bless him beyond comprehension. As business owners, we appreciate when we experience others hard at work to treat customers ethically, lovingly and fairly. I believe Phil Long Hyandai at Chapel Hills goes above and beyond.Thank you, staff! All I can say is, "We will be back!"Sincerely,Lowell and Cheri Roggow

faitheypoo01

Jul 5, 2012

I bought a Sonata in 2011 and had an amzing experience with the way I was treated. Richi helped my husband and I get what we wanted in the range we needed it. Over the past year Martyand Robert in service have been excellent to me every time I brought my "Olivia" in for her oil changes. They are courteous, know my name and just make me feel special. Unfortunately, on June 23rd I was in a terrible accident and I totalled my car. First and foremost, we are all ok. I had my 5 year old daughter with me and as you can imagine I was terrified she was injured. This car definitely did it's job in keeping us safe. My baby came out with a small burn from the seatbelt and absouletly nothing else. I have a small airbag burn on my arm, a slight sprain in wrist and the most pain is in my chest from the seatbelt and airbag. I assure you after seeing the car may people have commented that I shouldn't be alive or at a minimum are shocked I was not hurt much worse. They look at the pictures and see all the front end damage and are amazed at how nothing crushed in on the inside of the car. Like we were in a great big protective bubble! My "olivia" saved our lives. People laugh at me because once my husband arrived and took me to the hospital to get looked at, I didn't call the insurance company, I didn't call my parents,nope- I call Richi. I was so upset and already missed my car. From that second on I was in very good hands. Richi helped calm me down, told me to call the insurance company and to keep him in the loop. AS the days progressed Richi and Betty reached out to see how I was and to help us get started at loking for a new car. As you can imagine, I wanted my Sonata back, my pretty blue Sonata. We hit a couple of obstacles on the way. I thought we had Gap coverage throughinsurance and we didn't. Richi again stepped in and said "hey, you let me worry about this piece. I will take care of you. Just keepme updated as you here from your insurance company. In the mean time I am hunting down the car you want and talking to Security Service to see what can be done." Within 10 days of my accident Richi and Betty had found my angel. Had toget it delivered from north Denver, but had it for me and went way out of their way to help me from a finance perspective. My heart is happy, I am in my new car. Betty took the time to wlk me thorugh features I didn't understand, Richi helped me stay calm and did everything humanly possible to meet my expectations. You simple can not find this level of service any more. Most people see you as a way to make money and nothing else. This dealership and it's employees always make me feel special, unique and like I matter as a person first and as a business prospect last. I know this is only able tohappen because of Kenn. When someone like Kenn is in charge then this can heppen. He allows his employees to do things theright way and think outside of the box. I know none of this wouldn't have happened without him leading the way. He even had tried to come oin and meet me to make sure I was ok, that was awesome! Unfortunately we missed each other, but the fact that he took the time out of his schedule to think I was worth any of this, is simply amazing. I will never shop anywhere else for a car ever again. I am a Hyundai and Phil Long of Chapel Hills customer for life! I refer them to anyone who even mentions they are looking for a car! You simply will won't be let down, trust me! Kenn, thank you for inspiring and encouraging your employees to be good people, you definitely made a difference in my life! Richi, thank you for being patient and helping me to not panic in the face of uncertainity and fear. You rock! Betty- you have been so great to work with, I appreciate your patience and kindness in helping me get into the car I love! Hey Richi- can I ask what an invisible bra would cost? We had one on Olivia and I loved it and would really like to get one on "Eve", a.ka "Evie" :) Thank you all again for being amazing!!!

JohnK01000

Jul 5, 2012

Wife and I had been talking about getting a larger car and had done our online homework. We had thought about a Sante Fe or a couple other brands that had cars similiar. We walked up to the Phil Long dealership and looked around the lot. Nice selection of colors and models to look at. The sales staff let us look without hounding us. When we went inside we were met warmly by Ben Ohman. He took the time to find out what was important to us and what we didnt want. He then took us to the lot and showed us the cars that met our desires. He didnt waste our time by trying to sell us up. I could tell he was VERY informed about the Hyundai line.During the test drive he let us find features on the Sante Fe, explained the benefits and then lead us through all the other goodies. After the drive we asked for a bit of hubby/wifey time to talk and Ben left to get us some water and gave us privacy. He was NOT the typical pushy salesman. We had decided to buy and we were guided through the processes painlessly and quickly. We were introduced to everyone at the dealership from the owner to the mechanic which would be the one to do our FREE oil changes for the life of our car. We met the K9 employee. We even got offered a piece of the Finance Manager's birthday Cake. LOLAll in all I can say we were treated VERY well and in the future we WILL go back.

Steve bales

Jun 27, 2012

Gary was fabulous. He Exceeded my expectations in every way. There were many ups and downs and bumps during our negotiation which to all day. Gary was always there To smooth things over. He went above and beyond anything that anyone would expect. 4 example of when I was thirsty he got me a drink. When my wife wanted to smoke outside Gary got her a chair. Needless to say This impressed me greatly. I cannot say enough about the management staff that works there also. Larry was a kindred spirit We got on famously. Richie broke his back trying to help me. I really appreciate all the hard work everyone put in. This car was for my wife and she loves it_. A few words about marcia brooks. I took my car in to have it looked at Based on some things we discovered during to purchase process. She was extremely helpful. And kept me informed every step of the way. If I had to some of my experience. I would say they treated me like family. And for me know higher compliment can be given.

jackjack7

Jun 20, 2012

A year ago we were going to buy our youngest daughter a car; and from past dealings, I knew that Ken would take care of us. We worked with Betty Chen & she tried to find the right car for us. She kept up her contact with me over the past year, so I gave her a call. We were buying our daughter Kim a Hummer H3 for he 21ST Birthday,so she set up the surprise. While she went nuts over her new car, I had been dealing with Richi Carni to get the financing done. He got us a better rate than we came in with and took the time to go through everything with Kim during delivery. He was the best and Betty was the best. I would not send anyone elsewhere or to anyone else. They've got loyal cutomers for life.

wildernd

Jun 15, 2012

I had a great buying experience with Terry on the 13 June 2012! He new just about everything there was to know about all the vehicles. For a salesman to know that much information in such a short period of time (1 month) or at all that really impressed me.Richi please let me know the price on the clear sheild...Thanks

happycustomer1981

May 23, 2012

My parents bought a new car here today. The staff was so friendly. My parents were so happy with the car they bought and the service they received. The staff took the time to answer all their questions and made sure they knew how to use all the features in their car. With such a wonderful customer service this would be a wonderful place to work. I would like to thank the staff for a wonderful buying experience.

GTMiller

May 6, 2012

Absolutely superb experience from start to finish! Mikey Chapman is an excellent salesman and provided nonstop assistance and knowledge that maintained my interest throughout! His pleasing personality was beyond reproach and I never felt pressured at any time! Richi Carni, alongwith Raquel Woolsey, backed up Mikey and provided invaluable assistance with all of the financial paperwork, etc. offering an extremely positive "Sales Team" example that should be envied by all auto sales professionals! It was very obvious to me that these wonderful people enjoy what they are doing and it shows as the whole experience was 100% positive! I'll definitely recommend this "Sales Team" and Phil Long dealership to anyone who is searching for an automobile!!!

butchie_t

Apr 15, 2012

Mackee came and met us and that was very cool!!!Alex and Mikey were very helpful in answering all of our questions regarding the new 2012 Azera. Mikey went over all aspects of the car and its many options. All aspects of the deal were expained clearly to my wife and I by Mikey. He was very helpful during this transaction.Raquel explained all the options that were available to us and detailed the pros and cons to selecting or rejecting them. We ended up getting a number of the options not only based on our research prior to the deal but she helped us to finalize the decisions based on her answers to our questions. She also was very helpful in the transaction. To be honest, I knew I wanted this car as soon as I saw it advertized. It was a great coup for us that after we had test drove the new Azera that the one that I actually wanted (Midnight Blue with the tech package) was on the board for delivery. So it was really not hard for us to go ahead and place a deposit on the new car and simply wait for the delevery. I am happy to know that I am driving the FIRST 2012 Azera sold by this dealer in Colorado Springs and quite possibly the FIRST 2012 Azera to be sold in Colorado Springs. YEAH US!!!!

rjcongersorus

Apr 11, 2012

James, Richi and Raquel were outstanding during my car buying experience. They were professional, knowledgeable and friendly. They explained my options and worked hard to get me the vehicle I wanted. Their hard work and dedication to customer satisfaction is an asset to Phil Long Hyundai.

angswanson1

Apr 5, 2012

Everyone was great and attentive. The worked as a team to get me a new car despite my credit obstacles. I would definately recommend James in the future and buy my next car from him.

Tamster

Mar 26, 2012

I absolutely LOVE Phil Long Hyundai Chapel Hills. This is the 6th Hyundai my family has purchased from them. The cars are phenomenal but what keeps us coming back is the level of customer service. I feel like they are there to honestly answer our questions and serve our needs... they're not just trying to sell me a car. They are all so very friendly too. Very easy to chat with. I love that they are kid and dog friendly too! I feel very comfortable there and I trust them completely. The service doesn't end with the sale either... the follow up is great and the Parts/Service department is wonderful. I recommend Phil Long Hyundai of Chapel Hills to everyone!

FletchLL

Mar 2, 2012

I had been in the dealership with my daughter on the weekend and saw how great the people at Phil Long Hyundai treated her - they were terrific and helped her find the right car for her. While we were there I had spotted a brand new Elantra that I really liked. A few days later I called the Salesman (Ben) and he got everything rolling for me. I filled out the application online, Ben called me with a couple of questions, after I got off work I drove up to the Springs, signed the paperwork, and drove off with a brand new car!!!Everyone was great. The finance guy - Richie, did all he could to make things work out for me - payments, loan length, the whole thing. I would recommend Phil Long Hyundai to anyone and everyone!!! Give them a try. I promise, you won't be sorry!

LaVonne

Mar 1, 2012

I found my experience to be above and beyond what I expected. I had actually gone to another dealer down the road, and found the salesman to be what appeared to me as aloof and disinterested in helping me. I had in my mind that I would like a Hyundai anyway, so I went to Phil Long Hyundai. While I ended up choosing a Honda, I was extremely happy with my whole car buying experience. As a first time buyer, I was not even completely sure what to expect. The salesman, Ben Ohman, was able to answer all of my questions adequately and with confidence, and was friednly as well. I was unsure that I would even qualify for a loan, as I really had no credit. I figured even if I did qualify, the rate would be pretty high. When I got into Richi Carni's office, I was flat out blown away by what he was able to do for me. I was so impressed, I told several people the next day how great my experience was a passed out business cards. My mom was so impressed, she traded in a 2010 vehicle she had just bought a few months ago for a brand new Hyundai four days later, and it was worth the hour drive back!! I got a free car payment with the promotion they had going for referring my mom!! I would recommend this place to anyone hands down with great enthusiasm and I have! Thank you soooo much Ben and Richi!!

carmogida

Feb 27, 2012

I gave Phil Long a score of good only because of Richi Carni otherwise it would have been much worse. Richi turned what could have been a dead deal into a success because of his great attitude and his willingness to go above and beyond to rectify the situation. The problem started when the dealership, this is how we felt, sold a car we were trying to buy to another because of a difference in a trade in. at hours later then finally accepted our price but it was to late. We visited the dealership because of a promotion for ipad2's they were running and fully expected to get one when we bought our new car but we get a piece of paper to sign that states we have agreed to taking a $500 amount on our trade instead of the ipad and after 10 hours of being at the dealership with a sick wife, we just wanted to get home. After talking to Richi about our concerns, which the ipad was not the only one, he was very friendly and pulled out the stops to make us a satisfied customer. He songle handed turned what would have most definitely been my last visit to this dealership into a without a doubt would buy from this dealership again in the future. Thanks Richi for your hard work.

BJPCO

Feb 22, 2012

Impressive staff. Knowledgable about all the features on an off brand for them. Went out of their way to locate the car I wanted! Very friendly place to shop.

mcyokat

Feb 10, 2012

I first met the service team when my 2001 auto was towed it...they were not over solicits even though I was sure my old car was toast. When it became clear it was toast and I needed a car TODAY...I shopped on line ,but that looked as scary as breaking down in a busy intersection! I knew how I felt from the service team. Mike was called to help! Listened to budget and must haves. He found a perfect one and at no time did I ever feel pressed or not car "smart"...P.S. I'm so not car smart! So it began! They were wonderful...they even gave me trade in money...I really thought I would need to pay someone to haul it away! Then to the pesky money thing. Raquel has a "working" person mentally... interest rate is HUGE for me...may not know cars, but simple math I get! Bottom line...that dealership just earned my trust. as a side note...I would have not looked at Hyundai...til I drove it. It really feels solid.

lyndenster

Feb 9, 2012

Clint and Richi are the GREATEST! From the moment we walked until we drove away in our new vehicle,they treated us with the utmost respect. Clint worked diligently to find a car that met our needs, and he went out of his way to make sure we were absolutely satisfied. Richi and his fingers worked magic to get us the best possible deal on our loan, and he also included some extra immenities. Thanks Richi for giving us your signed photo of Randy Gradishar. That made a great night even better. All the way home, we talked about his career with the Broncos and all of the spectacular plays he made. We both agreed it was a darn shame that he is not in the Hall of Fame. We were so glad our daughters looked to him as a role model. Dennis and I will cherish his picture, and possibly show it off to our daughters to make them jealous.

skatermomn

Jan 23, 2012

Have you ever been in a spot when you needed a car immediately to replace an older one? How about needing to make the purchase and then have the vehicle sent accross the country to your college kid? Have you ever had to buy 2 cars a month apart from each other and worry about how it could possibly be financed? Well, let's put all three of those things together and that's my story. When I made a call to Richi Carni in desperation about needing to make a purchase for my college kid "today" and get it sent to her "asap", he said, "No problem. We'll figure it out." Betty Chen was put on duty and set up a time for my husband and I to meet her at the expo center. Richi had told her what type of vehicle we were looking for: safety important, AWD important, used and in good shape. When we arrived, we did a test drive on a Santa Fe and knew it was the car for our girl. The price was a bit higher than we expected, but Richi did "MAGIC" and we were not only financed, but everything about the deal was exceptional; beautiful SUV, perfect financing, a way to get it to her ASAP and payments we could afford. Only Richi could figure all of that out!In my 30 years of purchasing cars, I have NEVER gone back to the same dealer, but Chapel Hills Hyundai has earned our trust! This was our second visit in less than 45 days. They have the best employees; smiles, no pressure, in addition to clean and comfortable waiting areas, and they really make you feel like they are 'on your side'. They understand what you are asking for and you walk out knowing they have your back!Thank you, Richi, Betty & Raquel for "going to bat" for our family. We appreciate everything you have done for us and we'll be back when I need a car! Those kids of ours got the first two, but you'll have our business for the next two, at least!P.S. They let you bring dogs inside, too! Who does that!? Nobody but the best!

j33viag3

Jan 9, 2012

Great salesmenship. no pressure, etc. nice personality. The finance manager, Richy Carne was just great. helped us get the best deal possible. john v viaggio

Shirley Schiller

Dec 27, 2011

Richi cheated me out of $2202 when he included a service contract in my sales contract which I did not realize and was not asked about and when I went back to talk to him about it he was very condesending and rude. Tell me that I had to keep it and that I should pay attention to what I sign. I assumed that the paper and the deal which Clint Brown and I had worked out was on the paperwork which Richi typed up--it should not have include an extended service contract of $2202. That may not be allot of money to Mr. Carni, but it certainly is to me. I have so far not been able to find anyone at that dealership to help me with.

liltonm

Dec 20, 2011

The employees that worked with my wife and I is a credit to the organization. We approached the dealership expecting a high pressure sale pitch, instead we were greeted with a warm welcome and a friendly smile. They listened to us as we outlined our requirement and worked deligently to fulfill our needs. When all was said and done we departed the area with the car that I purchased for my wife as a Christmas present and with several new found friends. Kudos to Betty, Rick and Raquel for attending to our needs and enduring hours of questions without tiring and displaying an ounce of frustation. I would like to a give special hug to their lovely English bull dog that welcomed us and kept our spirits high while locating the perfect vehicle.

russellkrueger

Dec 6, 2011

Recently getting money and a new permit,I was looking for a good used car that would last me about 5 years. My parents had just bought a car from Phil Long Hyundai this past summer and they love it. They recommended me to ask Betty Chen, they said she was very knowledgeable and would help me get the best price on a used car. Sure enough within 2 days she had found me a car and I loved it. It was everything I wanted and needed to start college. She answered all my questions and concerns and was very helpful. After coming to a deal on the price and extras, she directed me to Richi. He was so helpful and knew about everything he was talking about in very deep depth. I could sincerely tell that he wanted to help me get the best possible deal. He also threw in some helpful advice about driving and life skills. Not what you come to expect in a finance manger,but it was definitely worth listening to and very helpful. When I left the dealership I was amazed at how they treated me very well and I felt like they were always going to be there when I needed help with something. For people looking for used or even new cars, I would strongly recommend this dealer, along with these two wonderful people who helped pick out my very first car.

vaughn11111

Nov 15, 2011

Betty Chen was our sales representative during our purchase of a 2012 Hyundai Santa Fe. We decided to go with the Santa Fe after visiting many different dealers, including Ford, Nissan, and Subaru because of the quality of the product we recieved for the amount of money we wanted to spend. Betty was also very friendly and was on our side throughout the purchase process. I would recommend Phil Long Hyuandai to any of my family members and friends.

coloradobu

Nov 14, 2011

I cautiously reached out to Phil Long Hyundai as my previous car buying experiences were always traumatic. Sean contacted me quickly after I submitted an online request and offered to assist in my search. Memories of pushy, over-bearing, women-intimidating, 8 hour shopping days and the sales manager sitting on a raised platform came rushing into my mind. I took a breath and shared that I was comparing a Sonata with a Chrysler but wanted more information. Sean immediately sent information via e-mail. Over the next few days Sean checked in with me but was neither pushy nor intrusive. He just wanted me to know he was there if I had more questions. Around day 3 I sent an e-mail to Sean stating something to the effect of: Just let me pick out the car and you can bring it to me that way I can avoid all of the hassles. Well, surprising to me, Sean offered to work for me and if that is how I wanted the car experience to be, then that was his goal. He softened my heart. He extended the e-mail conversation to relay he was engaging his best sales person to help pick out the perfect car. Betty Chen called me within the hour and e-mailed me a photo plus details regarding a 2012 silver Sonata. I responded it was awesome but could she find one in white? Within a few minutes, a shimmering white Sonata was appearing in my mailbox. We discussed the details and I promised to visit the dealership after work on day 3. When I arrived, I was greeted with a big hug and was immediately taken to see my new car safely tucked under the canopy. Sean arrived to the visitors area and greeted me with a big hello and handshake then offered me something to drink and my fears faded quickly. Betty was very prepared for my arrival and was incredible. She made every effort to make me at home without being pretentious or fake. She was honest, kind, warm and genuine. We discussed many things but I had an appointment to run to. That forced her to cover a lot of information in a short amount of time. She quickly had me registered for the Bow-Wow club (or Dog-House club (smile) customer referral club), had my new Blue Link configured and ready to go and an appointment set with Richi for the next day. Everything was like silk; smooth, elegant and awesome.As I looked around I did not see any sales manager poised in the high intimidation tower. Instead, I saw a comfortable, almost homey atmosphere where sales agents were greeting, chatting and talking with customers. The coffee was fresh and the water was cold. The sales staff were comfortably dressed and none were lurking in the parking lot ready to pounce.The next day I was picked up at work, given a ride to the dealership to sign the finance paperwork and take home my new car. The finance appointment was right on time (aka, no waiting)and the information was complete. All the while Betty was getting my car dusted off and ready to give me a detailed tutorial of the features on the new Sonata. She was waiting on me (again, no waiting) and off we went. I was on my way in less than 2 hours. Well, in fact, I was back to work in less that 2 hours, so probably spent perhaps 90 mins total at the dealership. The staff valued my time and it showed. I am very greatful for their prompt attention to my needs and respectful of my busy work schedule. So, would I recommend Phil Long Hyundai? Absolutely! The deal was great, the atmosphere was not intimidating, the staff were incredible (Thank you Betty, Sean, Raquel and Richi!!) and oh, yeah, the car ROCKS!

bansberg

Oct 20, 2011

We purchased a new 2012 Hyundai Tucson this week from PHil Long Chapel Hills. We had been searching and researching cars for a couple of weeks and once we found what we wanted it was a pleasure to work with this staff. Betty was patient and extremely detailed in answering all of our questions and called us the following day to schedule another appointment. Richi made the finance process entertaining (which we didn't know was even possible! LOL!) and took a lot of time to make sure that we knew every finance option available to us and provided us with a variety of contacts in case we need them. Both staff members provided us with personal information about their lives and interests to help us feel connected and allowed a very open line of communication. Richi even offered us Airforce or sporting event tickets for future events. We love our new car and are very excited, however, we feel most grateful that we have a handful of contacts that we feel comfortable calling if we have questions, need help, or feel lost. - Thank you for that! Erik and Nichole B.

howie1961

Sep 24, 2011

Ricardo & the $ team worked overtime to meet our budget needs. Their friendlyness & committment to customer service is why this is the third car I have $ from them since 2004. Since we were there during lunch they even provided my wife & I Poppeyes Chicken while we waited. Just under 4 hours from thetime we walked in to the time we drove off the lot with our 2012 Sonata. It is a privledge to do buisness with a company that puts the customer first. Richi even threw in dinner for two at SaltGrass Steak House since this was our 3rd car purchase from Phil Long of Chapel Hills. Richi we'll be back when we look for number 4!!! Thank you Phil Long Team for your fast, friendly and top rated service.

sgtbam

Sep 23, 2011

With less than great credit and a tight budget, Betty and Rich came to the rescue to help us find EXACTLY what we were looking for at a much lower payment than we were prepared for. My 2004 Ford Ranger is a perfect truck and this dealership was absolutely awesome. I would highly recommend Betty and Rick to anyone who was looking for a new or used vehicle. The follow up service is amazing as well. Do yourself a favor and go see them!

Patt Thayer

Sep 21, 2011

I purchased a new Hyundai Accent in early 2008. The folks there were very friendly and worked really hard to make my purchase as simple as possible. In 2011 my car was totaled by another driver. Insurance covered the majority of the payoff for my car but I still had a deficiency due. Ricci helped me gather the paperwork needed to file the GAP insurance (more than once). As it turned out he and Hyundai went to bat for me with the underwriter of the GAP insurance and succeeded it getting my deficiency paid. I really appreciate the caring they showed me and the tenacity they employed to help me out.

rpareso

Sep 21, 2011

Richi went out of his way to get the best financing out there can't say enough great things about him. Betty was very helpful in the buying process.

BKevin

Jul 18, 2011

This dealership is dishonest and uses hard sell tactics. I put a deposit on a car to hold it for 3 days and on the third day I found out that the manager sold it to someone else without contacting me. When I showed up to buy it I had to demand a refund on my deposit. I made the mistake of taking their word and not having a deposit agreement in writing. Also, their dealership handling fees are $180 more than the Hyundai dealerships in Denver. Hard sell tactics: The manager claimed that he had no room to negotiate on the extras because he was handcuffed by the service department inside his dealership - he told me that because they are independantly owned, there was no option to refuse the "extras" like $100 for a pinstripe and $400 for a clear bra. This dealership gets a lot of customer traffic due to their location and because of that, they don't care about serving the customer. They have an attitude that they will find some other schmoe right behind you to sell it to if you don't agree to their demands. Do yourself a favor and check out any of the Hyundai dealers in Denver - I eventually bought from Arapahoe Hyundai. They have a much better selection, they don't try to hard sell you a bunch of extra junk, and they sell 3x as many Hyundais each year because they have better prices and customer service. Some people have asked why I didn't demand that Phil Long get my car if I had a deposit on it. I considered that, but doing business with someone dishonest is not an option for me.

wpbradley3

Dec 11, 2010

I purchased a new 2009 Azera in 2010. The dealership was very aggressive with discounts and I felt like I received a good deal. After the sale, I noticed stains on the wheels caused by who knows what. Ken Patton got personally involved and all 4 wheels were replaced at no cost to me. At the end of the day, I'm a satisfied customer. I'll buy another car from them.

dgs

Nov 19, 2010

Bought a new Hyundai and they said three times they would fix their error on the bill of sale. I have two bills of sale one shows 3692 miles and the other the correct 545 but the DMV has 3693 as they will not change it for me the dealership has to. Kenn Patton seems only interested in $$$ so have not heard from him only Carolyn his personal assistant. Don wolf the sales person said it is no big deal and Sonny just does not care. I have bought 2 other cars from the Ford dealer in Motor City with an excellent experience. I never took advantage of the free oil changes and feel I have a new used vehicle, it is sad to not have that new car feeling as I have before. The vehicle has also had five failures too. This dealership is a prime example of why there is distrust for car dealers.

fallenangel

May 5, 2010

My experience with this car dealership was the worst experience I have had. They only gave me $1000 for my civic. They wouldn't let me and my husband discuss the vehicle sale. They were very hostile in their tone and made us feel like bad people. we had an agreement w/the finance guy on when the down payment was due we were like ok cool that gives us 3 paychecks to come up w/it. in 2 weeks the dealership shut off the vehicle (lo jack) and when we called about it they screamed at us for not coming in that day to putt down $1500. So we had to scramble to get them the cash and after we did we were broke. No money for food orgas. When we got there we told them this wasnt the agreement. they said the guy that made the deal with us no longer works there nd they've been having problems with him. So they went on to tell us that they need another $1000 in a week. We told them theres no way we can come up with that. in our contract it said we have 30days to return the car and all we had to pay would be the cancellation fee. so we told them we want our car back. we dont want their car. they said theres no way they will give us the car back. at the time i didnt see why they wouldnt give us back out=r car so we wouldnt do business with the. (they already sold the vehicle without the title) so after a while they came back and said ok we'll give you until this day but it still vroke us. we're living off of top ramon and water. and on top of thst we havent been able to give them the title to the civic because thats out in california with the dmv. from thebegining we told them we dont want to deal with them because we wouldnt be able to get the title for a couple of months.California dmv is so behind. they said they knew this and to just give them the title aas soon as we could. we go in there to give them the last of the down payment and they yell at us because we havent given them the title.we explained it to them that we already petitioned for it and it will get here in a couple weeks. they said they could only give us a week because they sold the vehicle to a guy whos driving it around with no title. i thought you couldnt sell a vehicle without the title. and its not our fault they sold it like that. they went on to tell us that we basically sold them a stolen vehicle cuz we dont have the title. i was thinking isnt that what you guys did cuz they dont have the title to the vehicle they sold. anyways if we dont give them the title onfriday we have to give them an extra $1000 or they take the vehicle they sold to us and they also keep our car we traded in. everyyone that i have talked to about this says it doesnt sound right. so i will never go to this dealer and i would never recomend them to anyone. they are bad people.