Used Cars for Sale at Planet Ford - TX in Humble, TX

Knlangel

Nov 21, 2016

First time buying from Planet Ford and everyone I encountered was very friendly. The aftermarket specialist was very helpful in deciding what would be the best for my situation.

Shelly2017

Nov 20, 2016

Many, many thanks to my (repeat) salesman, Dave Webb for all of his help with my second Ford purchase. And to Charlie Tatum for making it all possible with my trade-in. These guys are always so knowledgeable, caring and ready to make it happen when I'm buying a new car. You guys ROCK! Thanks, Planet Ford -- I love my new 2017 Ford Escape!

yezak

Nov 17, 2016

I was impressed that every time i was shipped off to someone else that the new person knew a little about me and what i was purchasing. i did not feel pressure, everyone took their time and Big Ben went out of his way to educate us on the computer aspect of the vehicle...

Scox1

Nov 16, 2016

Professional, but down to earth touch type of sales approach, no pressure . Lots of patience while letting me, customer, figure out what I really wanted in a truck.Thanks to Planet Ford Big Ben!

Ebony2009

Nov 15, 2016

It was great to hear from Craig Jones that he is back at the dealership. We bought 2 vehicles from him in the past and considering another vehicle. I will reach out to Craig soon for another vehicle. Thanks Planet Ford for bringing our guy back!Charles Jones

Maria Ortiz

Nov 12, 2016

Mr George Adams, since the monent he introduced himself he was very curtious, professional. We went to buy a used 2013 lincoln, you wd have thought we went to buy the $ 65,000 car. He treated us just as important. Most salesperson, once they get the sale, and u try to call them, they pretend there busy. Mr Adams, answered my calls, if not returned my call asap! Thank you, George Adams!

Badservice

Nov 8, 2016

Service failed to find and fix a water leak in back of new F150 kept truck for 2 days did not fix and created new problem now truck has leak in front and back

Steve A.

Nov 8, 2016

Many years ago I was turned off of Planet Ford because of a negative experience with a salesman. My wife and I decided to stop by for a 2nd chance. Wow, what an experience! From the moment the new salesman (Will Holman) greeted us to the final walkthrough with David Webb, the experience was awesome. These gentlemen displayed what most car buyers would drive miles to have, an honest non-pressure approach while answering all questions. It was nice to have the car buying anxiety slowly fade away.I will be back.

aliceinwonderland

Nov 7, 2016

This place was amazing. I bought the first car I drove. The salesman, Ben, was so sweet and helpful. I felt comfortable with him, and he didn't try to sell me something I didn't want. He was honest and open. Chad Jennings, the financial guy I worked with, was equally amazing! I even learned how to bargain a little bit ;) Overall, I truly felt like they cared, and I walked away with a car that was everything I told the Lord I wanted, plus some.

Tanner Flood

Nov 6, 2016

I don't really like the car buying process with all the back and forth but planet ford made my experience a pleasant one. Dave (salesman) was extremely knowledgeable about the trucks, very nice and professional, and treated us with respect. The negotiation process was straight to the point and the quickest I have ever been apart of. Then after your decide in a price, it usually takes awhile to get out the door. Howe ever, both the aftermarkets and fianance processs were very fast and minimal wait time. Thank you plane ford!

Lawrence Hebert

Nov 1, 2016

Just bought a 2016 F150 Supercrew Lariat through Dave Webb and had a Great experience. Shopped around, Planet made me the best offer for my trade and the new vehicle. Picked it up yesterday and hope it will be as good a truck as the 2010 I traded.

Mary777

Oct 28, 2016

Purchasing a vehicle from Planet Ford was the most pleasant car buying experience I have ever encountered. The Sales Team Member's I dealt with Frances Ramos and Clennon Preyear were great. They listened to what I wanted and needed. I was rolling in my new Ford Fusion the very same day. I will be going back to Planet Ford for all my future car purchases.

Joyce Dawson

Oct 28, 2016

My service Advisor was Craig Ellisor. I can truly say that this young man was very polite, professional and attentive. I do appreciate the as so many times women are not listened to or taken as serious when is comes to cars especially repairs. You had a very valuable employee in Mr. Ellisor and I hope that he will be moving up in your company. Thanks Mr. Craig!

the Leonards 0416

Oct 27, 2016

I do not even know where to begin. Our experience was phenomenal! We started communication via Internet all questions were answered professionally and timely . We originally asked to have a explorer pulled for us to test drive it was waiting upfront for us when we arrived. After the test drive we decided that we would look at a truck no problem Clennon graciously drove us right over to them! It didn't take long for us to pick out the perfect F150 4x4 Lariat. We went for a test drive Clennon gave all the information on this vehicle extremely knowledgeable about their products. Never once did we ever feel pressured to purchase. When we arrived back and decided to move forward it was so smooth. No haggling over price we felt we got a good deal. Never once did they put pressure on for anything. Once we finished with that process we went to after market and Jeffrey was just as awesome no pressure what so ever. He even found a few discounts for us! Juan in finance was just as awesome he explained everything to us! Everyone from start to finish was amazing, kind and professional. I have to admit I hate going to dealerships but, these guys totally changed my mind and made our experience enjoyable and allowed us to truly be excited about our new truck. We have told everyone how awesome they were and will definitely recommend them in the future!

Brad Rickshaw

Oct 27, 2016

Andrew is a really good guy. He really seemed to care about our needs and we look forward to working with him again in the future!

Dora Arteaga

Oct 27, 2016

This is probably the only dealership I would ever consider buying my next vehicle. After calling in giving my information and explaining what I was looking for to Frances Ramos , her and Clennon Preyear immediately got busy looking for exactly what I was looking for. They went beyond the call of duty, not only finding the perfect vehicle but the perfect deal. I would highly recommend Frances Ramos and Clennon Preyear to anyone I know who is looking for a new vehicle.

Ed350

Oct 27, 2016

I ordered a 2017 F-350, Patrick kept me informed thru out the entire process. When it arrived at the lot he sent me pictures. When I picked it up he spent all the time necessary to go thru all the features. He made the entire purchase procedure very enjoyable.

The Melodious One

Oct 25, 2016

I recently purchased a used 2014 Ford Fusion from Plant Ford on I-45 in Spring, TX. My salesman Darryl Hubbard was great! I didnt think I would be able to purchase a vehicle since I had some credit challenges on my credit report. Darryl assured me he could assist with helping me find a reliable vehicle within my budget that I could afford even with my credit challenges. He asked me what my budget was and to no avail he and Arthur Wooten in Finance were able to get me approved with a car payment that I could afford:-) I will definitely recommend this dealership to anyone even if you think you cant get approved! Keep up the good Work Planet Ford and your wonderful salesman Darryl Hubbard and Arthur Wooten for a second chance!

Leticia Herrera

Oct 25, 2016

Working with Darryl was wonderful! He was knowledgeable about the car I purchased even though it wasn't a Ford, he explained things in detail, and he ensured I was satisfied with every aspect of the car buying process before I drove off in my 2016 BMW! I was pleased with the appraisal on my trade in and even more with the price I payed for my upgrade. I definitely recommend working with Darryl for your car buying needs!

tnino3494

Oct 24, 2016

Darryl was absolutely wonderful, he was kind patient and went above and beyond, we are absolutely in love with our new car!!!! He even checked up on us after the sale was made to make sure we were very pleased!! I highly recommend him and will be back for our next purchase!

vernette

Oct 24, 2016

Jacoby Garmon is exceptional in his treatment and communication of all customers and/or potential customers. He is very, very patient and thorough in providing information regarding available inventory or other vehicles as desired. Anyone looking for a new or used vehicle should start their search with Jacoby Garmon at Planet Ford in Spring. I can assure you that you will not be disappointed.

Anaggiemom21

Oct 24, 2016

Jacoby is an awesome salesman!! He listened to my questions and answered them quickly and truthfully. I'm looking forward to purchasing my next car with Planet Ford in Spring, Tx!!!Karen

msbobbieh

Oct 20, 2016

My salesman Thomas White was friendly, easy to talk to and he listened to what I had to say. He found me the car of my dreams and I would recommend this dealership and this salesman to anyone.

Kelly S

Oct 19, 2016

Craig was extremely kind and courteous - he was super quick and efficient without making me feel rushed or hurried and without being rude. He made sure I got the services I needed, and it was done quickly! I was in and out in about an hour.

heather2093

Oct 19, 2016

Visited this dealership after a few others. Didn't really know what I wanted but needed a good, gas efficient car to get back and forth to work. David Webb helped me find a really nice Ford Focus and I love it! Perfect car for my commute! The best part was Mr. Webb was honest and not pushy like other salesmen I've dealt with in the past and he got me a really awesome deal! I've referred everyone I know to him. Thanks Mr. Webb.

Zach Gagnon

Oct 18, 2016

looking for about 2 months, Enrique answered all my questions and was able to walk me through all the terms in a professional manner! One of the first times a car salesman did not pressure me and I actually felt comfortable dealing with.

Rhonda32

Oct 17, 2016

If you are looking for any vehicle contact Jacoby Garmon he is the man!!!!!!! He can get you in the vehicle you want, he's very professional and honest. Looking for new or used vehicle contact him and watch him work.Great salesman !!!!

Kaylashae09

Oct 12, 2016

My salesman was wonderful. He really helped and took his time with helping me. I walked out with a brand new 2015 Ford Focus and I am so in love with my car.

jholmes

Oct 11, 2016

At a place that you normally don't expect a good experience, a car dealership, Planet Ford was outstanding. Brian Strawn was the best sales person in many years of buying vehicles. He was very helpful when looking for a car for my wife which we bought elsewhere, but went back to him when I needed a truck. I was able to get the exact truck I was looking for without having to settle for options that were not wanted nor needed. No overt pressure to purchase extras though service was offered.

SBeall

Oct 11, 2016

I love my new Ford Explorer Platinum! My salesman, Gregory Terral, was very helpful and knowledgeable of the features on the car. Good experience! Thank you.

EllenR

Oct 11, 2016

I have a 6 year old Ford Edge that I've had to bring in a couple of times this year. Full disclosure, when the first issue happened I contacted Tomball Ford and they could get my car in for two weeks. TWO WEEKS! Unacceptable. I called Planet Ford and was able to take my car in immediately and got it back like new the next day. As far as the service staff, I haven't had better experiences anywhere else. They are knowledgable and mindful and it is always a pleasure dealing with them. So kuddos to Planet Ford. If I decide to purchase another vehicle in the future I will buy from them strictly based on my experience with the Service Staff. Thank you Craig Ellisor for your help today! You went the extra mile for me and I appreciate you!

1st time around Darnell

Oct 9, 2016

What an awesome experience it was to purchase a vehicle at Planet Ford 45. The staff was extremely friendly and courteous. I highly reccomd this dealership and especially the salesman William Ballard who assisted me in my 1st time as a buyer.

RNBBeauty

Oct 6, 2016

All I can say is wow!!!! I am late in writing my review, but I am no less over satisfied. I came in on Aug 31,2016 just to look at possibly switching into a new car due to my old one having too many issues and on its last leg. I already trust the Ford name as I bought a 2011 Ford Fiesta June 27th 2010 and had put over 100000miles on it. I met Mr. Clennon Preyear right as I walked in the door. He greeted me with a smile and made me feel at ease right away. He introduced me to Mrs. Frances Ramos who smiled and greeted my father and I. She asked what cars I liked, and instantly found a few cars that matched what I was looking for. Mr. Preyear had me drive my beautiful black beast a new 2016 Ford Taurus. I instantly fell in love with the car and asked what kind of deals they were running as I had just purchased a home. I was introduced to the always wonderful Mr. Charles who with the help of Mr. Jeffery in vehicle extras worked in some mats and window tint. After we worked out some details I was then brought over to the office of Mr. Chad Jennings who went over every detail of what to expect and broke down when each service is to be completed. I felt so at ease when I left even though I was going to pay more than I originally wanted I was 100% satisfied that I was beyond taken care of. Mrs. Frances Ramos went above and beyond by getting to know me and offering to call her anytime along with Mr. Clennon. I actually had to take her up on this when I hit a piece of plastic that shredded my tire I called her just to get the number for the roadside. She not only gave me the number but called me about ten mins later and offered her assistance. She made sure I was okay and that my car was being properly cared for. I felt like I was part of the family and felt like way more than just a sale!!!! I will buy from y'all every time it's time to upgrade. Amazing service!

MJM

Oct 5, 2016

Bruce did a good job helping my wife and I select and new truck and through the purchase process. However I would suggest that Bruce work on explaining the features of the vehicle. I felt rushed through this process, either he did not fully know the features of the vehicle or he's not comfortable in this function of the sale. All in all, everything went well. This was the fourth truck I have purchased from this location and most likely I will be back again.

Tacobell

Oct 2, 2016

I recently purchased a Ford Edge Titanium 2016, I was approached by Bruce Williams as soon as I got out my car. He was very nice and friendly. He asked what I was looking for and he showed me the SUV's I was interested in. He showed me the Ford Edge, I took it fir a test drive and I was sold. I also met Frances Ramos and Clennon Preyeor during my visit. Everyone was soo nice and friendly and very helpful. This was my second time buying a ford. I traded my Ford Focus in for the Ford Edge. And to my surprise I was Bruce's first sell. These guys are the greatest and I nwould buy again from Ford. Thanks for the love you showed me and making my transactions pain free and stress free!Taren T

Me

Oct 2, 2016

This is my 6th vehicle purchase from Planet Ford. Has been a great experience every time. It's a 3.5 hrs drive for me to go here, but I will continue to purchase here due to the customer service and the great sales people I deal with.

66atlast

Oct 1, 2016

Bought a new king ranch and the people are amazing , make you feel at home great pricing no haggle and Bill Lynch was patient with me searching for the right truck took me over the entire lot and explained the difference is each one he is great at his Job. Charles Prince priced the new truck and was a pleasure to deal with , he made me feel at home. Aaron Smith and Charles Prince got me top dollar for my trade and the Dave Sherman took care of me in finance. Highly recommend these people and planet ford if you are wanting to get some new wheels. Thanks again GuysD Wilkinson

Forrests73

Sep 30, 2016

Patrick made it super easy buying a car. If you are concerned about spending hours in a dealership, give these a try! We did most of the work via phone and texts, when we got to the dealership all that was left was to sign paperwork. Patrick was also super knowledgeable about my car and taught us things we didn't have a clue it did before we decided to by it.

bsmith01

Sep 30, 2016

My experience was worth much more than 5 stars! I was at the lube center waiting on my truck to be serviced and received a phone call form Jacoby. He explained that the dealership was looking for vehicles to buy like my truck. He asked me if they could appraise my truck and possibly get me into a new vehicle. Little to his knowledge I was in unspoken need for a larger family size vehicle. He came back with news in no time at all saying they would buy my truck for what I owed and could put me into a new one of my choice. Again in no time I found the perfect vehicle and was out the door driving my new vehicle home. Fast, easy and friendly service was the top priority of Planet Ford!! Anyone looking for a great deal and great customer service needs to go see Jacoby!!

Zcarb

Sep 30, 2016

I was in need of an economic commuter car. I called and spoke to Ramon Diaz. He found a better car than I expected, at a better price. After sitting with Juan Martinez in finance, he got me an even better rate/ payment. All of this happened in just a couple hours and I was on the road. Ramon even delivered the car to my home. I have never been more satisfied with an experience at any dealer. Everyone was extremely nice and polite. I know where I will be shopping for all future vehicles.THANK YOU Ramon, Juan and all of the people at Planet Ford, Spring TX!!!! A+++++++++++

Ccarleton10

Sep 29, 2016

I have never had such a relaxed experienced with buying a truck than at Planet Ford. I shopped around at other big dealerships as well as some smaller ones to see which ones had the lowest prices like they all advertise. I could not find any prices that came close to Planet's, even in states in other parts of the country. My salesman Patrick was very to the point in comparisons of different models and didn't to try to sell with smoke and mirrors. I was greatly satisfied with my experience and will definitely be back to buy another truck in the future.

Sfewell2469

Sep 29, 2016

I'm giving this rating for one reason only....Patrick Huygen. Patrick has sold me 4 vehicles in past 2 years and I am always confident he is doing his best to get me a great deal and never take advantage. Patrick is always professional and never acts like a car salesman. He listens to our needs and comes up with applicable solutions. Patrick is a no BS guy and validates what he says with facts and documentation. As long as Patrick is working for Planet Ford they have our business!!!!

Dean B

Sep 28, 2016

I searched what I was looking for through their website and had great communications throughout the entire process. I was skeptical of dealing with an out of state business, but the entire process went smoothly and they delivered the vehicle to my home. From initial inquiry to the actual delivery was less than a week.Brian Strawn was extremely personable and we dealt with each other via Email, texting or through phone conversations.

Happy Owners

Sep 26, 2016

Let me say that like most people on a budget I HATE vehicle shopping.That being noted, my first communication with Planet Ford was via an internet inquiry which was answered by Brian Strawn. I requested an initial quote on a vehicle followed by several more e-mails/texts requesting further information. My final request was a "drive out price." Because of varying circumstances I thought I had missed my window of opportunity to receive some of the promotional discounts Planet Ford was offering at the time but Brian worked with me and when my husband and I finally made it to the dealership, he stood by the written communication with NO SURPRISES and NO PRESSURE to buy added on features that we did not want or need.Because of evening rush hour traffic we did not get to the dealership until late and even though Brian had an event that evening to attend, he took the time to make sure we test drove the vehicle, got all our questions answered, and the paperwork processed. We felt bad because by time we were done and handed the keys, Brian had MISSED the event. That takes dedication and a commitment to provide excellent customer service. We were pleased with the overall process.

Juan1170

Sep 26, 2016

This a great dealer everyone was wiling to help from the moment you walk in. There is also no pressure at all , They have a big lot full of cars so they have what you are looking for. They also have a accessories department to give you what your car needs. Overall great experience.

Marywest

Sep 26, 2016

Jacoby is the best salesmen I ever had. I found a car that I wanted the payment I needed came in on a Saturday he introduced us to the finance manager Ben.. we got way under the payment I was wanting. And the mustang I wanted.thanks guys...

Sparks car

Sep 24, 2016

Customer service that goes above and beyond! Patrick was very informative before, during, and even after the sale! We would recommend Planet Ford and Patrick to everyone.

Strawberries5

Sep 24, 2016

This past May we purchased our 3rd Ford Edge from Planet Ford . 4 years ago we purchased a black / light grey Edge for our now 20 year old daughter . 2 years later it was a white/ black Edge for daughter number 2. We told Patrick Huygen that the white car had to be almost identical to the black car ( you know kids compare ) and he delivered. Recently it was my turn and my husband again enlisted Patrick's help in finding the perfect Edge for me ( mine didn't have to be identical to the other 2, it could be better !) I'm now the happy owner of a Red Edge Titanium. We love Planet Ford and the customer service we receive from Patrick. It'll be time for another teen driver in a few years and I'm sure Patrick will once again find the perfect Ford for our family .

Stuart 22

Sep 24, 2016

Patrick Was the best sails person he has become a friend as well I will be doing business with him in the future. This dealership is definitely one of a kind.

gmm

Sep 23, 2016

We were contacted by the sales department about trading in our 2011 F250. We actually had not considered this at all, but in subsequent conversations, we were willing to consider a trade in for a 2016 model. Jacoby Garmon, our salesperson, located exactly what we were looking for in a King Ranch F250, and Joe Tazioli in Accessories fixed us up with all the extras we asked for. Everyone at the dealership was friendly and a pleasure to work with. We are thrilled with our new Planet Ford truck!

Shalene

Sep 22, 2016

I found my "dream car" on Cars.com last Saturday. After verifying that the car was available, Trish Hernandez put Jacoby Garmon in contact with me. He and Alan Wade worked to make the deal happen. After making the 2 1/2 hour drive arriving at 8 PM on a Saturday night., I was greeted by Alan who offered a cold bottle of water...so refreshing...while I waited for car prep and paperwork. Charles Prince was truly a prince, making sure that my comfort was accommodated and the sales expedited. Vada Caccamo quickly processed the paperwork and I was soon on the road. Alan walked me to my new ride and took the time to explain the vehicle. What a great guy to work with me till after 10:00 PM on a Saturday! I absolutely "love my new 2016 Ford Titanium"!

Mila

Sep 21, 2016

I was in & out of there with my new vehicle in 2 hours. It was a quick turnaround. I will recommend this dealership & also Andrew.

Brendan Whipple

Sep 21, 2016

I had a very pleasant experience here. Chris and James were easy to work with, and were not pushy at all. It was Chris' first week there, and he did a fantastic job. He was very helpful from the beginning all the way through the sale. I had several follow-up questions and phone calls with him, as I was shopping other makes and models and was trying to get a good apples-to-apples comparison. He was always very prompt when it came to getting me answers for my questions and was very low-pressure and friendly all the way through the process. James was working with Chris as a mentor, and he was very helpful and friendly as well. Completing the transaction was straightforward, and we didn't spend a ton of time waiting on the finance dept. A+ experience from beginning to end.

Cory Birch

Sep 20, 2016

I purchased a brand new F150 from this dealer, and both Frances and Clennon were incredible to work with. They were transparent and made my purchase much easier than any other vehicle purchase I've had in the past. Any issues that have come up since have also been taken care of by them both. I would highly recommend them both and this dealership to work with.

Foxyangieb

Sep 19, 2016

We always have a good positive experience at planet ford cause of Frances We truly appreciate herThanks so much for everything. We will send. Customers

Bass1st

Sep 18, 2016

We were looking to buy a new F-150 as our 2010 was a little tired. We met Brian in the parking lot and he was very curious and listened to what we were looking for. He asked about the features we wanted and colors we liked and took us straight to the truck he felt was perfect for us... and he was right! After a test drive and a review of the numbers we agreed to buy. The trade value was OK, but the discount on the new truck were very good. Even my X-plan discount could not match the savings. My only negative comment would be it takes some time to get through the process of meeting the various people to get the deal done. Maybe not a surprise at 6pm on a Saturday, but for it to be truely perfect it could have been faster, but that in no way reflects on the people we met who were really great. I would recommend Plant Ford for great prices and friendly, professional staff.

Krr10105

Sep 15, 2016

Purchase went smoothly and great. Brian was very helpful with reaching a good price for me with this being my first new car at the age of 20. He was also friendly and very informative of all fords benefits. The financing teammate was awesome as well he made signing papers go very smoothly and quickly with great conversation but also helping me understand what exactly I was signing.

DRamsour

Sep 15, 2016

My sales man was full of good information. He was true to his word. the salesman was professional and a pleasure to work with. Thanks

stone cold

Sep 15, 2016

last Sunday I went online looking for this truck, I found it online sent a request. within one hour on Sunday jacoby called me back. I did not expect a call until sometime Monday. Jacoby is a first salesmen. no bull no games. just respectful

NFawcett26

Sep 15, 2016

I had the best experience with them! They were attentive & understanding to my needs. They didn't try to push a bunch of stuff I didn't need or want. Will definitely be returning for all & any future car needs.

Warer

Sep 14, 2016

Planet Ford had the vehicle we wanted to purchase at a very reasonable price. Everyone we worked with throughout the process was enjoyable to work with and patient as we navigated the purchasing process. Even more important to me after other bad experiences is the fact that the dealership personnel (our salesman specifically) is still working with us AFTER the purchase. He's made great efforts to reach out to us and follow up with our satisfaction.

Woody1984

Sep 14, 2016

I had the car in mind that I wanted. I had requested a call back and within 2 minutes was on the phone with Brian. He helped me with directions getting there and met me outside when I showed up. He did not try any gimmicks on me, he just let me look and drive the vehicle while answering any questions I had. When it got down to the nitty gritty of buying the car, he did not try and force anything on me, which is why after going to 10+ dealerships I felt comfortable buying from him. I would only recommend buying from him as I did not have as pleasant of a feeling with the others. Even after buying the car, Brian called me the next day to make sure that I was still happy with the car. I am looking to buy another vehicle in the near future and am happy that not only I, but my friends have got someone to goto and feel comfortable with when buying a car.Ron Stewart was also very helpful and a made the actual signing fun!

TaTa2

Sep 13, 2016

When an individual is deciding on a large purchase a knowledgeable salesman is Key and listening is another.Mr.Jacoby was superb overall. Great salesman

Hoyt

Sep 13, 2016

Benjamin Hutzler made our buying experience very easy. Knew the in and outs of the vehickles we were looking at. Hope to buy my next vehickle from Ben .Hoyt Lowe

Alfred Andrews IV

Sep 13, 2016

Went 2 this dealership 2 purchase my son his 1st car my Sales person was Jacoby he listened 2 what I wanted stayed within my priced range walked out a very happy customer..

Angela Jacobs

Sep 12, 2016

These two need a raise. They was awesome. Thanks also to CHARLIE PRINCE. HES THE BOMB. FRANCES SOLD US A VEHICLE YEARS BACK. WE WILL ALWAYS ASK FOR HER. SHHES A JEWEL. ONE THING. TURN THAT AC DOWN. FELT LIKE A MORGUE IN THERE. THANKS TO PLANET FORD. I HAVE A COLD AFTER SITTING IN THERE SIX HOURS

Ocilla11

Sep 12, 2016

Amazing experience, top quality, and upfront service. I would recommend anyone with buyer's anxiety to come here - they are here to make you feel comfortable and satisfied with the experience. I cannot imagine you finding a better deal at any other location.

KATIE DAVISON

Sep 12, 2016

JACIBY WAS MY SALESMAN, HE PROVIDED EXCELLENT SERVICE.. JACOBY WAS ABLE TO HELP ME AND ANSWER ALL QUESTIONS..AND, WAS ALWAYS A PHONE CALL AWAY. I WAS IN KIND OF A HURRY THE DAY THAT I PURCHASED MY CAR. I WAS TRYING TO GET BACK HOME TO HUNTSVILLE TO MY DAD THAT WAS ILL FROM PANCREATIC CANCER. I SPEAK HIGHLY OF JACOBY AND THE PLANET FORD .

tatertot72

Sep 12, 2016

James and Brian were extremely helpful throughout the entire buying process. They were very knowledgable and set the bar high for salesman customer service. I will definitely be returning to planet ford for future purchases.

DaintyShopper

Sep 10, 2016

Darryl is very patient, knowledgeable, and has raised the bar high for a salesman customer service. I had a few hiccups in my vehicle purchasing, but Darryl was there for every step of the way and every visit I had to make. I appreciated his kindness and I'm sure every customer will do the same.

FordTough150

Sep 10, 2016

Jacoby was Excellent! He was fast, knowledgable and very helpful. His service was outstanding. I will return to Planet Ford as long as they have professionals like Jacoby on staff.

shamus09

Sep 10, 2016

I went back to planet ford to get me another vehicle and I met Jacoby. He was very friendly and informative. He knew what he was doing and always answered all my questions.

Bruce F250

Sep 10, 2016

The salesman, Dave Webb, provided specific answers to each of my questions via email. This allowed us to identify a vehicle and form the basis of a deal without visiting the dealership. We set an appointment and Dave met us promptly. The vehicle was as he described and he honored everything he communicated earlier. Everyone we met was professional, persanoable and extremely helpful and friendly. From Mr Webb, to Alex and Jeff in aftermarket, to Ron in finance. Each listened to what we said and none attempted to talk us into anything we did not want.

Joejeanice17

Sep 9, 2016

Easy process and got everything we wanted! Walked out with a new beautiful ford fusion! We love our new car! Will go back to planet ford everytime!

Gina

Sep 8, 2016

I took my vehicle in to Planet Ford to have recall service completed. I was told it would take all day. While my car was being serviced, I received a call from jacoby Garmon. He asked if I was interested in trading in my vehicle. I let him know that I hadn't considered it. He is a very factual salesman, he let me know that there was a shortage of used cars due to the flood situation and that they could probably get me in a 2017 paying less than what I was currently paying per month. This peaked my interest as it would to anyone. Jacoby asked if he could have my vehicle appraised to wee what they would give me on a trade in.... SURE! I was impressed with the trade in offer for my 2013! I'm going to call this guy "NO PRESSURE JACOBY". Due to a busy schedule that I had, Jacoby kept in touch with me for a couple of weeks, then I let him know I was ready to see what he could offer! It happened to be his off day, (but you wouldn't know it because he paved the way for my husband I all the way - in his absence) The sales partners (Brian Strawn and Gregory Terral) treated us like they had known us for years, all because of Jacoby. So, if you are looking for a vehicle, please go see my friend Jacoby, he will treat you right! Thank you so much Jacoby for working on your day off to make our buying experience the best ever! We arrived at Planet Ford just after 6pm, and were in the new car heading home before 9pm! That's the way any buying experience should be, and I wasn't even in the market to purchase a vehicle! Check out those deals at Planet Ford! You won't go wrong! And Ask for Jacoby, Gregory or Brian -- you won't be sorry!

Lambethmatt

Sep 7, 2016

I found a specific truck on the company's website and called on a Saturday evening. Salesmen Ben Hutzler went out and found vehicle on the lot and kept the key as the dealership was closed Sunday. I was able to negotiate price over the phone and settled on a price before coming to dealership. I drove more than 100 miles to get my truck because the price was literally $5000 less than any competitor on same truck. I arrived at dealership to find a friendly well trained salesmen Ben who was polite and knowledgeable that helped me with the purchase of the vehicle and the price did not change as they stayed with the exact price we talked about over the phone. Ben also had all paperwork drawn up prior to us arriving so the process was efficient and smooth. I have already recommended the dealership and salesmen to all family and friends.

DDD

Sep 7, 2016

We submitted an online inquiry for an F450 Platium pickup. Within a very short time period We received an email from Frances Ramos responding to my inquiry. I received a phone call from Frances and I further explained what we were looking for. She answered all of my questions and followed up our phone call with an email quote. She agreed to hold the vehicle for a couple of days until We could get to the dealership. Upon arrival at the dealership we were shown the F450 and took it for a test drive. We also test drove an F350 for comparison. Frances had already sent the quote. She answered all of my questions and the price was the same as the quote. We were very satisfied with the price so we purchased the truck. No bait and switch at this dealership. Frances was excellent throughout the entire process. She was very friendly and very knowledgeable. Our truck buying experience at this dealership was beyond excellent. Everyone treated us extremely well. They gave us the information so we could make an intelligent buying decision. I would not hesitate to recommend Frances and Planet Ford to my family and friends.

Justin Fogarty

Sep 7, 2016

James made me feel at ease throughout the whole process. He was very knowledgable and kept the mood light with a great sense of humor making the whole process flow quickly and painlessly. He is also very genuine and honest and will work hard to get the best deal possible for you. If you truly want to enjoy buying a car, ask for James Haba.

Sierra

Sep 4, 2016

My salesman, Lance was more than helpful. He works extremely hard to get you the car you are looking for. His efforts go above and beyond the standards!

melindamcdade

Aug 30, 2016

Darryl Hubbard is the best car sales representative I have ever worked with. His patience and willingness to work past 10pm on a Saturday night proves his dedication to Planet Ford's success. I will highly recommend him to friends and colleagues in search of a new car. Please understand the value he gives to your dealership.Sincerely,Melinda McDade

Janette Hendrex

Aug 29, 2016

Brian was great from start to finish. He was very professional & courteous. He answer all of my questions & was very thorough in explaining all of the car's features. Brian was very efficient. He's very honest with no B.S. It was a very refreshing car buying experience.

'Bama Phil

Aug 29, 2016

Traveled from out of state to purchase a new F250. Excellent treatment from Clennon, Frances and Ron. Very good people - felt like they knew me forever. Wish I could go and buy another new vehicle.Thank you all.

Pamela Sherburne

Aug 24, 2016

We live in Louisiana but Planet was the nearest dealership that had the Fusion Hybrid we needed. The entire experience was a pleasure. Planet was helpful, and everything when we got there was exactly as we had been told; no high pressure and no changing of price or terms. Chad Jennings, Finance Manager, was also very helpful and informative regarding the various warranties. This sale was through Costco and we could not be more pleased with the transaction. I am only sorry they are too far away to be our service department also.

Barton S.

Aug 23, 2016

Bought an F-150 and an Explorer from Dave Webb at Planet Ford. His customer service is superb. No high pressure sales tactics. His follow up with me after the sale to ensure I was completely satisfied was above and beyond great service. I highly recommend Dave Webb and the rest of the Planet Ford team. They all made the car buying experience pleasant. Thanks Dave!

jimmie48

Aug 20, 2016

Jacoby Garmon was extremely helpful, knowledgeable, and professional. This is my second purchase with Jacoby and it could not have gone smoother. Jacoby is the reason why I refer my friends to Planet Ford in Spring. I was a pleasure making Jacoby the first Planet Ford salesperson to sell the FIRST 2017 F250!

Bo

Aug 20, 2016

Adam was very helpful, knowledgeable of products and above all he understood my "no BS" approach to buying a vehicle. I never felt pressured into doing something.

Chunxiao Guo

Aug 20, 2016

Frances Ramos and Clennon Preyear were extremely nice and informative, no pressure. Very satisfied with their service. They answered all our questions and worked their hardest to ensure that we were able to get the Ford F150 that we wanted. Love my new Ford F150.

Jodie Cash

Aug 19, 2016

We have bought 6 vehicles from Planet ford and have always worked with Patrick Huygen. He is the best. He always know what we want and he is like a family member to us. We would never go anywhere else to buy a vehicle. Patrick is the best!!!!!

Jan

Aug 19, 2016

I called and spoke to Patrick Huygen, sales person at Planet Ford. I told him everything I wanted in a car, so when I arrived the perfect car was being held for me. I test drove it, loved it, and it was in my possession within a short period of time that day. The sale went great, the car has been exceptional, and the staff is attentive even to this day. They send me discounts on services they provide, and they continue to check to make sure I'm a satisfied customer. I will continue to use them, and when I need to purchase another vehicle, I will definitely use this dealership. I also highly recommend this dealership to my friends and family. They are, by far, the best dealership I've worked with in the last 42 years since becoming an adult.

Webby4507

Aug 19, 2016

Good morningI have purchasing vehicles from Planet Ford for a very long time. I either work the deal for my family or friends or I am purchasing them for myself. All in all I think I have purchased and helped purchase over 20 vehicles from Planet. Just recently I sent my niece and her husband into your dealership and they are from small town America and they just moved here and they were very impressed with Jeffery Edwards and the whole experience. This past week I wanted to trade in my 2013 Ford F-150 and I has picked out a used 2014 F250 Clennen and Frances worked with me we went back and forth trying to make it work and we went back and forth those two people working so hard to make it work. Finally I gave up on the used truck and we tried new and we could not get there, they tried and tried. That night the three of us spoke on our cell phones about a F250 that was gas and the next day Clennen and I worked on that one. When it seamed like it was not going to work Charles Prince came over we talked about Pool and Pool Cues and he told me stories about playing pool in Las Vegas it was awesome all three of us spoke about life in general got to know each other then spoke about the truck. We talked about 30 minutes then I met with Chad the finance gentleman and he was very helpful again we went back and forth with Charles, Chad, Clennen and myself I was happy deal was done. After two days and many conversations I got a new truck and a payment I can handle. I would say that it was the best experience I have ever had and I owe it to those involved. These folks had my interest in mind and was always willing to help me I felt like I was the only person in the dealership. So I want to thank those that helped me. Thank you to Clennen, Frances, Charles, Chad and Jeffery you guys make all the difference. I have always said the best vehicle to drive is a Ford and the only place to buy one is at Planet Ford in Spring.

Jen Gotto

Aug 18, 2016

In the last 2 years we have purchased a 2014 F-150 and a 2016 XLT Explorer. We had such a great experience with dealing with Patrick Huygen. He assisted with all our questions and had a no pressure sales attitude. We are very happy with the deal we got on our trade ins and the deal on our new vehicles. We are very impressed with our new Ford vehicles.

Zac Campbell

Aug 16, 2016

I bought my 2016 F150 today as my first solo vehicle purchased. If you have to deal with Planet Ford I would advise you to see Clennon Preyear and Frances Ramos. Clennon gave me a detailed tour of my vehicle as they walked me through each step of the process. Frances was even on the phone with me the night before I came to the dealership answering questions well after closing hours. The personal attention I received from them will not be forgotten. Thanks, Clennon & Frances!

JenJen

Aug 12, 2016

If you are looking to buy a car... GO SEE JACOBY GARMON at Planet Ford 45!!! His customer service is IMPECCABLE!! He went above and beyond to go through all my options, patiently answer my questions, and was very respectful. He let me know what to expect upon my arrival, ensured that I understood things as we went along, and even showed me how to use the accessories on the car that I was unfamiliar with. Most importantly, there was no pressure, no stress, and no drama. Emilio was awesome too. He gave me a fair trade in value on my vehicle and I couldn't have asked for a better experience. As I drove off in my new Escape it felt as if I was riding on a cloud; I was so happy!!

Claudia Oleary

Aug 4, 2016

We had a great experience at Planet Ford, we bought a F-150 and a Mustang GT, the prices were the best around Houston. Patrick Huygen helped us in every step, he did an outstanding job, it was a pleasure dealing with him, thank you so much Patrick!

maxtread

Jul 31, 2016

Unlike Autonation that attempts to bully you into a bad deal, Planet Ford was willing to work with me AND give me a fair trade value on my truck. It is amazing the difference that it can make when the salesperson doesnt treat you like you're stupid, or is condescending, or low-balls your trade. You know what happens when you treat customers fairly?? You sell cars AND get repeat customers. I received a fair trade for my 2012 RAM, managed to negotiate a lower payment on my new 2015 Edge. Everyone was courteous and definitely tried to strike a deal that worked for me and worked to get me where i needed to be.. Thank you Planet Ford Spring for making the car buying experience less stressful and working to reach a deal that was agreeable to both parties. Thank you Frances, Clennon, Thomas, and everyone at Planet Ford who helped in our deal. We will definitely be back to give you a shot at our business on our next deal!

Mobilejay

Jul 31, 2016

Very welcoming but not over the top where you feel bombarded right when you enter. Our experience was very easy and relaxed and couldn't be happier with it.

John2016

Jul 30, 2016

I am very happy with my new mustang. Ben was very helpful and took the time to show several cars until I found the perfect one for me. His knowledge of the cars and inventory is great. He helps with the computer system and real helpful with setting it up for me. We will buy another one from him when it's time. Thanks again.

Michael Viator

Jul 30, 2016

This is my fifth F-150 in a row (fourth from Planet Ford), but this was the best buying experience of all. Frank Ankudovich was respectful and patient, and it made an otherwise long day quite bearable. They searched for the vehicle I was looking for, and tried very hard to make the deal work.I had responded by e-mail to an offer from Tomball Ford, but they never even responded to my inquiry, so I came back home to Planet Ford!

Jakelowe27

Jul 29, 2016

Beyond satisfied with my purchase. Went to several dealerships and Greg Terral and Jaime Perez were attentive and helped me get what I wanted and for the price I needed. We felt comfortable at Planet Ford and Greg was great and made us feel like like he was our personnel salesman. I cannot recommend Greg and Planet Ford enough! Thank you for the beautiful truck!

tausburn

Jul 28, 2016

Their customer service was the best that I have ever recieved in a car buying experience. All my questions were answer clearly. The who process start to finish was the fastest I had ever experienced when buying a car. I truely believe that it was because my Sales Concierge Tyler Caveness llisted to what I was looking for and Carlos Duca New Car Sales Director help me make it happen. Tyler went above and beyond to ensure I was taken care of. When I got home later that evening from buying my new car I didn't remember how one of the features worked. I call his cell phone number about 10:10 pm and he took my phone call and answered my question and resolved my concern! Thank you!

Lopez2016

Jul 27, 2016

Was able to go into the dealership and was help out greatly, My salemen Frank Ankudovich made everything truley easy; we walked around the parking lot over and over and made sure that i saw all the options of trucks and even when it started raining he still was very professonial and kept helping me find the right truck for me. Once i found the correct truck then the finance was also very easy, and with the help of Mr. Juan Martinez. Frank and Juan made the whole process truly easy and made me feel like family. Thank you again for all the great help

MFreese

Jul 27, 2016

I went to the dealership with a clear idea of what I wanted. Brian is very knowledgeable about the truck and explained things well. The process was pretty quick and I didn't feel compelled to have to purchase or put on a bunch of extras which is refreshing. There were a couple of minor things that needed to be fixed and they are taking care of that. A good experience.

BeckyWedin

Jul 26, 2016

Ben was the most helpful and knowledgable salesman that I have experienced when buying a car. He still answers my questions and it's been over a year since I purchased my car. He is hands down the best!!! I recommend him to all my friends who are in need of a new car!

phenderson1970

Jul 26, 2016

Big Ben Hutzler did a great job honoring our desired choice in cars and is well versed in all the technology that came with our 2016 Ford Flex. He is responsive to post sale communication such as when I was rear ended less than 24 hours after purchase. On another occasion, he met me at the service department to help set up a repair and then escorted me for a car wash and a small buff area and reviewed how to send a text from the car. We were also very pleased with David Sherman in financing. He stayed late to make sure we able to finish up our purchase. So far so Great.

Texas RED

Jul 25, 2016

It is so nice to be able to go into a dealership that knows how to appreciate their customers. Bill Lynch took such good care of us for our second car buying experience. No pain, easy to get the information we wanted and assisted us in making an informed decision.

Fiesta Fever,go,go,go

Jul 25, 2016

Most pleasant experience I have had buying a vehicle! Frances and Clennon were very helpful and easy to deal with. I would recommend them heartily. Also when doing the final paperwork Chad did not pressure us at all to buy any extras. Thank you.

Perry

Jul 23, 2016

I bought a Dodge Journey in April (don Morgan) & a mustang gt in July (George Adams) Eddie fullen (pre-owned) & Fred guy (financial director) both times all these guy's helped us & made sure our needs was meet & that we got the best deal possible. I personally appreciate & thank them for the job they did helping me and my family get what we wanted.

dawn vardell

Jul 22, 2016

I'm so happy with my Planet Ford experience, we will continue to purchase all of our vehicles from them. We recommend them to everyone.

Stef1203

Jul 22, 2016

Had a great experience and was treated well throughout the purchasing process.Kudos to the internet sales people, very friendly and made you feel at home.

KGO0220

Jul 21, 2016

I did most of my communication with Matt Hickok from email and phone. Matt was extremely thorough, very informative and helpful salesman. He had a lot of patience dealing with my schedule and his to set up our appt. Everyone was ferry friendly and helpful and really seemed to strive to make their customers happy. Had a very pleasant and hassell free experience!!! A+++

MKCashley

Jul 20, 2016

Was treated fairly and with respect throughout the entire car buying process. My salesman, MJ, was a complete professional. I will be recommending him to family and friends in the very near future!

Juanito from Cali

Jul 20, 2016

From my 1st contact with your concierge Allen I knew I would be treated like a person and not just a sale. My last experience with another dealership made me gun shy to buy from a dealership but the vehicle ad, description, condition and overall experience will keep me coming back here even though I live near Palm Springs California. I searched from the West Coast to the East for the best bang for my buck and I hit the nail right on the head with Planet Lincoln. I am just sorry there are no dealerships as thorough, polite and as patient as Planet Lincoln. I am very happy with my purchase and will continue to keep coming back as my friends cannot even tell my purchase is a pre-owned vehicle. Thank you all at Planet Lincoln again.

F150 Platinum Buyer

Jul 20, 2016

Great experience all around. Second vehicle that I've bought from Planet in last three years. David Mena was a great help. He understands how I like to do business and approached our interactions in an effective and 'no nonsense' way. Once deal was struck, we moved to aftermarket, in which we had an equally good experience. We got what we wanted, at a fair price and really benefitted from the expertise of the folks helping us out. Next, financing was a breeze -- again, professionally handled with alternatives identified and explained -- but not hard sold (very important to me). Finally, when I picked the truck up, it was clear (once again) that David Mena had looked after every detail.All in all, very pleased my purchase and the overall experience. I look forward to Planet handling all of my vehicle service needs in the same professional manner.Regards,Tom W. Schuessler

corycockrell

Jul 20, 2016

A few years ago I had it less than the desirable experience. I swore then I would never come back but I am so glad I did. This experience with buying my new Ford F-450 was better than I could've expected. Planet ford will get my repeat business and will be the first place I check inventory from now on. If you have had a bad experience in the past with planet ford you really need to give them a second chance.

June19th

Jul 20, 2016

Ben went out of his way to learn the features of the Tooyota Sienna I purchased. He also walked me through the vehicle over the phone before I traveled 3 hours to get it.

Mathews, Joyce 17

Jul 19, 2016

Friendly service and great deal! Very helpful and knowledgeable. They got me in the car I wanted and the price I needed to be. Overall great experience!

KrisS

Jul 18, 2016

Much to my surprise, it was the Lincoln MKZ that spiraled to the top of our wish list, as we considered purchasing a new vehicle and visited a number of local dealerships in the area. Our salesman (Carl), was exceptionally knowledgable about the vehicle we were considering and the entire experience (from test drive, thru negotiations & financing arrangements) were handled professionally & courteously. We felt we were treated fairly and respectfully !

Louisiana

Jul 17, 2016

drove six hours to get there and had a very good friendly excellent experience Would definitely come backI will definitely refer friends and family to planet ford

Briank

Jul 17, 2016

I had been toying with the idea of a new F150 for some time.I saw the deals and went in to Planet Ford where I was met by Ben. I was thinking that they would advertise a great sales price then hit me on the trade. They did not. I got one heck of a deal and drove off with a brand new F150. From Ben in sales to David in Finance, this was the best buying experience I have had. Great people to do business. I also love their serservice. I take my Fords no where else. Going to look at a Focus next.

rccaa

Jul 17, 2016

As stated before, this was a fabulous buying experience. Professional, friendly staff. No hassles and no pressure! Very positive environment. Will definitely recommend to friends!

Bach

Jul 16, 2016

I started the negotiation for a new ford fusion on line with several dealerships in Houston. Narrowed down to two. The other dealership was trying to do the bait and switch on me, not straight forward. With Eric, I asked him to give me the bottom line number. Did my research on line and it was a good deal. I value honesty when dealing with people. Eric earned my trust

Jejl04

Jul 16, 2016

Ben made my experience so simple and fast!! He is very humble and understand what I was looking. His knowledge made my decision easy! Now I absolutely love my f-150 lariat sport. I can't wait to go back for my next vehicle!

Suzanne B

Jul 16, 2016

Ben is the best salesman I have ever met! He listens to what you want and doesn't try and push you into something else. He is extremely knowledgeable about every vehicle. This is our third time using him and we will continue as long as he is there!

MrKube101

Jul 16, 2016

We bought my wife's new explorer from Ramon at Planet Ford and we were vey satisfied with the experience. I would recommend using planet ford.

Ashythibo

Jul 15, 2016

Ben was an extremely knowledgeable, helpful and kind salesman. He was not pushy and was very patient. I would highly recommend Ben and Planet Ford.

Radleytyler

Jul 15, 2016

Not only was Ben knowledgeable, he was also willing to go that extra mile to get you in the car that you want. He has earned himself a repeat customer for life no matter what dealership he works for.

Kimann

Jul 15, 2016

We have purchased 3 vehicles from Planet Ford. The last 2 from Ben Hutzler. He is amazing! He took very good care of us and made sure all of our questions were answered. His knowledge of all of the vehicles there is outstanding and like no others. Very impressed and pleased.

AndrewFaber

Jul 15, 2016

Ben isn't your typical car sales associate. He actually takes the time to listen and understand what your looking for. Not only does he listen he also is very informational about his vehicle and will take the time to show you every feature a vehicle has. Needless to say, If I ever go back to buy a vehicle or if anyone goes to buy, go see Ben at Planet Ford!

Tstubbs

Jul 15, 2016

Benjamin went above and beyond to help my daughter purchase her first car. He took his time in explaining all the ins and outs of the car and its features. He has excellent customer service and his knowledge of Fords is out of the world. He answered any and all questions we had and made sure he left nothing off.

Renee2016

Jul 15, 2016

Ben Hutzler has more knowledge of Ford vehicles than anyone I have ever known. He is very personable and no pressure during the entire buying process. He is helpful at every step of the buying cycle. I refer all of my friends and family to Ben. I will definitely buy my next vehicle from him.

FD

Jul 15, 2016

Adam is a very dedicated salesman, helping us chose a car based on our requirements, with great product knowledge and without being pushy into tackling the sale. Will definitely come back once we need another car, and refer him, knowing that he will help very good other customers.

Kjrcl99

Jul 14, 2016

Ben took his time with me. I did not feel pressured or rushed in any way. He was very thorough in explaining the vehicle and buying process. He was very straight forward and honest. I would recommend both he and the dealership to anyone. The staff was very friendly and helpful as well.

Rubyred

Jul 14, 2016

Adam took excellent care of my husband and myself in selecting our new Ford. He was professional, knowledgeable, and attentive to all our wishes. He personally found the exact car we had in mind!

Meanjean

Jul 13, 2016

Ben is the reason that we got another car at Planet Ford he had helped us with issues on our other Edge when he was in technical support and delivery and did a great job and seem to know what he was doing so when we decide to purchase another car we went to him

Loretta

Jul 13, 2016

William Ballard made purchasing a new vehicle painless. There was no high pressure sales tactics that I have experience at other dealerships. He did not plan games, and made the whole process simple.

Fusion2016

Jul 12, 2016

I was very pleased with my salesman. He was polite and kind. He answered all of my questions. He showed me how to operate several things on my new vehicle. I was very happy with my service.

Andie2005

Jul 12, 2016

I went to school when Ben and he is always willing to help. Any time I have had a question, he has always Been quick to answer and steered me In the right direction! You can't go wrong!

Sportf150

Jul 12, 2016

Sales representative was not pushing the sale he knew what he was offering and not pushing to sale what I didn't need overall had a good experience at this dealer

Mike & Trish

Jul 12, 2016

We would like to commend Bill Lynch in making our experience at Planet Ford an enjoyable one. The lease of our F 150 makes it our sixth vehicle to acquire from Planet Ford in the last 20 years. My wife and I appreciated Mr. Lynch's professionalism, outgoing personality, and his genuine concern for us as customers. Bill Lynch represents Planet Ford in a most positive way. We believe that Bill not only sold us a truck but reinforced our longstanding relationship with Planet Ford. Thank you Mr. Lynch for a very enjoyable experience.

jkmayn714

Jul 11, 2016

We will continue to use Planet Ford for all of our vehicle needs in the future! We purchased two new cars from Jacoby at Planet Ford and traded one vehicle in during the last month. We spent minimal amount of time at the dealership and was able to get exactly what we were looking for in the price range we requested. Everything was always ready to go and went smoothly through our entire experience. The entire staff was always friendly and made sure that we were comfortable and did not need anything. I never felt pressured to buy something I did not want or that would not fit my budget. Jacoby and the finance staff took care of us and we are extremely happy with our purchases!

RjesseK

Jul 11, 2016

The whole experience was the best I have ever had when buying a car. My Salesman was patient and thorough. The finance dept did great and I was in and out with a purchase of a car within 3 hours. Door to Car.

Svetlana

Jul 9, 2016

We had a good experience buying a new car this time ,. This will be our first American car since we are an avid fan of Toyota cars.

mccraryjm

Jul 9, 2016

We had been looking for a New Ford Explorer. Originally we tried to shop locally but could not get exactly what we wanted so we made the trip to Planet Ford in Spring, TX. I spoke with Trish on the phone before we left home to confirm their inventory we found online. Trish was very helpful and answered all my questions. She scheduled us to meet with Jacoby that afternoon. When we arrived, we were greeted at the door and we're seated out of the heat until our sales rep could get with us. Jacoby, very quickly met with us and advised we would be working with Ryan as he was still with another customer. Ryan was very nice and walked us to their huge inventory of Explorers. Ryan went over all of the details and showed us all of the bells and whistles the new models offered. After our test drive we had our minds set on one in particular. We went inside where we discussed price and trade. Unfortunately we were not offered for our trade what we were offered at a local for dealer but we still came to an agreement. Soon after, Finance was ready for us and we met with Ben Diblasio. Here is where we were blown away by exceptional service. Ben has to be the greatest individual we have ever dealt with when purchasing a vehicle. I WILL buy another vehicle from Planet Ford because of Ben. He found us an awesome rate, was very understanding of what we wanted / didn't want and made our purchase easier than ever. He really went out of his way to look for us the best options and was very friendly. He also took time to help entertain our impatient toddler. I can't praise enough how awesome Ben was to our family. After all the paperwork was finalized, we were brought outside to our new Explorer fully detailed and filled up ready to go. Ryan helped us move our items from our trade and also helped install our toddlers car seat. I can't wait to buy from Planet Ford again. Keep up the great work.

niktomlaw

Jul 8, 2016

we left the house July 4th and set out to go buy a GMC pickup - we passed Planet Ford and decided to stop in to have a look - needless to say, we bought a Ford F-150 XLT Sport - and very glad we did! - this truck is beautiful, powerful, drives well, and is surprisingly roomy in the back seat - our salesman, Bill Lynch, is a great guy, easy to work with, patient, and very knowledgeable about their vehicles - we would recommend Planet Ford to any of our friends or neighbors

auntie5015

Jul 7, 2016

Best vehicle purchase experience I have had. Been buying cars in Houston since 1980 from a number of different dealerships. Loving my Ford Fusion Hybrid. No longer driving 3-series BMW's.....

Rodolfo & Martha

Jul 6, 2016

Our experience buying our new truck in Planet Ford was easy and fast. Sales people are very professional. Definitely, we will continue visiting Pkanet Ford. We recommend Planet Ford because there is not other dealer like it. Thank you Planet Ford

From katy

Jul 6, 2016

Price was as advertised. No pressure salesmen who were friendly and helpful. Long drive but it was worth it. Only negative is this review. Shouldnt require a min. of words.

HenryLT

Jul 2, 2016

This dealership is onto something. My experience was surprisingly easy and positive with none of the typical annoying stuff you can find at other dealerships. Adam Chernosky made it as easy as it gets. Because I new the exact make, model and color vehicle I wanted, I simply wanted to get in and out with no hassle and minimal time. Adam u deed today this and did everything humanly possible to make my experience a positive one. Before I even arrived at the dealership we discussed my needs and he got it right away. Upon arriving it was all set up. My new 2016 Ford Fusion Hydrid was waiting outside the office. Adam met me, took me for a test drive, thoroughly answered questions about the vehicle, and the process and before long we had a deal. I signed the deal within a couple hours. It wasn't done there. After signing, Adam took me through every feature of my new vehicle and made sure I was pleased with my purchase, I've never had this service in the detail form he provided. Even after I drove off, within a couple hours he was checking in to make sure I was enjoying my vehicle. For some it may sound like over kill but I call it attention to detail and just what this customer needed. Ask for Adam Chernoski, you can't go wrong, great service!!

Marty S.

Jun 30, 2016

I called and scheduled an appointment to look at two different vehicles. The salesman had both vehicles ready for a test drive upon our arrival. We even stopped by Rudy's for lunch during one of the test drives, which was a nice touch. Their vehicle stock was second to none in Houston.

Misty

Jun 30, 2016

Great customer service. Quick, team effort, friendly environment. Had a great experience with planet Ford. Everyone participated in working together as a team. Everyone could answer all questions. I would recommend this dealership. I love my new car.Thank you carlose and everyone who helped

Alex

Jun 30, 2016

We had a great experience while purchasing a 2016 Fusion vehicle at this location, our sales rep, Adam Chernosky treated us with respect and like we were the only ones in the place. Adam was professional and low key, answered questions I had, responded to emails in a timely manner and phone calls and didn't try any pressure sales techniques experienced at other dealerships. He answered our questions before we went to see him, and not just try to get us into the dealership. He didn't try to pressure us into buying a car when we were clear that we were just doing research. Once we visited with him we ended up with a new vehicle that we are thoroughly enjoying!! -. If youre going to buy a vehicle, Please pick Planet Ford an talk to Adam!

acruz16

Jun 30, 2016

Returning customer...able to work out a deal to trade our car in. From the beginning Ryan helped us feel comfortable. I hate the process of buying a new vehicle and the time it takes, but at Planet Ford Spring we were treated right and explained everything from the get go. Will return when needing and new vehicle and will recommend to my friends and family.

Cast, John 150

Jun 29, 2016

I'm so glad I went planet ford to purchase my f150. My sales consultant was very helpful, Adam Chernosky did a wonderful job. Thank you for everything!!

Amber Lahrmann

Jun 29, 2016

Bought my Ford Explorer and the price was great! I worked with Adam Chernosky and he worked really well with me. I called before I drove all the way out there to make sure the car was still on the lot. When I got there, the car was in the shop getting the door fixed. Adam made sure I could see it while it was it was in the shop. As soon as I saw it, I knew this was the vehicle for me. The whole process was easy. Unfortunately I had to wait a few days for it while it was getting worked on but Adam kept me updated as well as making sure I got it back in a timely manner. I highly recommend going to Planet Ford as well as having Adam Chernosky help you out!

juanalfaro465

Jun 29, 2016

Great team work, sales person should be employee of the Year, Best of the Best I should said.very impressive job. I'm satisfied 100+%Great Job Mrs. Garza

Eclectic

Jun 28, 2016

That's about as easy as it gets to purchase a new truck. The sales team demonstrated great product knowledge. The price was right, so I didn't feel the need to haggle. Many thanks to Adam Chernosky for making this part of life easy.

mmullens84

Jun 28, 2016

Eric at Planet Ford when above and beyond to ensure my new truck buying experience went smooth and without any issues. Even after I almost bought a Chevrolet Eric Called me back and I went the the Eco Boost F150 has More room for my Grandkids.

pnewman364

Jun 28, 2016

The level of attention I received from Frances Ramos at the time I purchased was outstanding! And still is. Frances has taken the time and effort to assist me and answer my questions from my own research, from several months in advance, leading up to my purchase. The entire experience at Planet Ford has been exceptional and I look forward to working with Frances and the rest of the staff again in the future.

johno123

Jun 27, 2016

The price we received was clearly the lowest from our research. The salesman was incredibly helpful in guiding us through the trade in process. I would recommend to other and will shop there again.

Dre

Jun 26, 2016

Just purchased a 2016 Lincoln MKC Black LabelLet me say this was BEST Car Buying experience ever. Ive bought many vehicles in my lifetime and I have to say this was the smoothest Hassel-Free transaction I ever experienced. Never really cared much for Salesmanthey only have one thing in mindto make a commission off your purchase price and dont care about the people...But at Planet Lincoln, this was not the case. After two days of walking in various Dealerships Lincoln, Mercedes, Porsche, Jaguar, Acura, Mazda to see what kind of offers were available, any special incentives or military discounts. Ive decided on Lincoln for their Customer Service, the Black Label Incentives and mainly how they treat and value the Veterans. First impression means a lot to meProfessionalism, Dedication and Devotion to DutyIf anybody is reading this you can probably tell I am a Retired Navy ChiefAnyways, if anybody is looking for a Luxury Vehicle at a great deal with the Best Customer Service and SupportPlanet Lincoln of Spring is the Place to Go. They show Pride and Professionalism in showing off what the Lincoln Dealership is all about regardless if you purchasing a vehicle or notthey will roll out the red carpet to all who walks thru the door. I am very pleased with my purchaseI would like to thank the Store General Manager and Finance Manager and a special thanks to the two Salesman Mr. Anthony Moore and Mr. Allen B. who I would Highly recommend both to anybody who is interested in purchasing a Lincoln! Thank You!!

tburton4

Jun 25, 2016

Great dealership to purchase from. No pressure what so ever and very competitive pricing.. Dave W. was great to deal with along with the Finance Dept. (Ben).

tom

Jun 22, 2016

It was good experience all the way around , the salesman was very helpful answered all of my questions, and even helped me shop around the for the right truck.

Matt Bates

Jun 21, 2016

After having a terrible experience at a different dealership PlanetFord was able to help me get the truck I wanted at the price I wanted without and pressure!

Eyedoc

Jun 19, 2016

Easy to work with, no haggle, everything explained up front and a great overall staff to assist in purchase. Thank you everyone at planet ford!

Colin W

Jun 18, 2016

JR and Darryl made this car buying experience smooth and without any issues. They exceeded our expectations in customer service and provided us with exactly what we wanted.

RaymondCandy

Jun 17, 2016

My wife and I had a great experience in our pursuit of a Ford Explorer. Our sales person, Patrick, gave us no pressure at all in our decision. He went through all of the options available and found the car we wanted at a sister dealership and delivered it the same day. Also working with Thomas to sign the final paperwork was a breeze. Thomas and Patrick were very easy to communicate with. There was no stiffness of arrogance at all in their personalities. We would have no problem working with those guys again in the future. Great Job.

Basshead4life

Jun 17, 2016

Do not take your car in for Transmission services. I took my ford focus there and they said that they didn't have a transmission control module (TCM) part, said that they had to do a national back order. It's a Ford not a Ferrari, you're supposed to have parts ready to go..and not annoy your customers with having to call about 10 times in the same week for updates on the car. I requested an alternate vehicle as backup transportation, but my request was denied. I told them that they were the last people to put hands on its transmission and that they are responsible for the car breaking down again, they did not care, my needs were not met at all. I do not recommend this place at all.However, staff were professional at all times. I mean it's not like they had an option anyway.

Silverbear

Jun 16, 2016

Fast,accommidating and excellent price and service. They were able to adapt their business practice with my individual needs. This is my second purchase and will be my third soon.

D2o9o28a

Jun 16, 2016

The process was very professional and my needs were met. Initially the chat with an online representative on a Sunday was beneficial, because the showroom was closed, and they advised that leasing was available. Then I was contacted promptly on Monday by Eric and given some initial vehicles to view online that matched my query. Finally the day I arrived at the showroom I was shown several vehicles and fine tuned my selection to the vehicle I ultimately chose. Eric provided great assistance throughout and supplied good advice and not the slightest bit pushy and once again Joe provided after market add-ons like tints and wheel locks that I required. Finally, Juan made the signing swift and easy and I really like the desktop signing screen to speed it all up.

RaquelTX

Jun 16, 2016

My husband wanted a new truck and went to Planet Ford since their prices were great. When we instantly stepped in Planet Ford we were treated with exceptional customer care. Bill was our sales representative and his knowledge of Ford is out of this world. He's extremely kind and I would recommend him to anyone.

psych114

Jun 14, 2016

My wife and I worked with Dave Webb at Planet Ford off of 45 in Spring, TX. Dave helped us find the exact car for the needs of our family without being a stereotypical car salesmen. He acted as a professional consultant, and helped us get it at the price we wanted. From there, the finance department was quick, organized, and we were in and out with a new car faster than we've ever been at another dealership.

idvillanueva

Jun 9, 2016

My sealer is Really good at what he does.Grate,excellent good job I really like the serves I will recommend him to my friends

Cheryl Robinson

Jun 7, 2016

I would highly recommend Planet Lincoln to anyone that is interested in buying a new or used car. I am always pleased with the welcome that I receive when I walk into the dealership. Everyone is concerned with my car buying experience.

Kristiejohnson2016

Jun 7, 2016

I was very satisfied with my service, the salesman William as well as the Finance manager were wonderful to deal with. I will be referring customers to you guys!!

sheil

Jun 7, 2016

My car buying experience was a pleasure once I got to Planet Ford in Spring, great people to work with (Ask for Frances and Clennon). Probably the shortest car buying experience I have ever had. Great Finance dept also. My trade in was my only complaint and they made that right! Will definitely buy from here again when purchasing a Ford.

corley2014.cc

Jun 7, 2016

David Mena and Bill Lynch were so helpful and they were very polite and friendly with my son and I would defiantly recommend seeing them for your new car purchase!

RAF

Jun 5, 2016

Hugh selection of vehicles to choose from. The whole staff was very courteous and helpful. The facility was very clean and set up well. My salesman, Dave Webb, and Finance Manager, Chad Jennings, was very informative and helpful with my purchase. Overall good experience buying a new Fusion. Time well spent on a very busy Memorial Day weekend.

Ron Matthews

Jun 5, 2016

I'm a very busy business owner and I was able to explain over the phone what I wanted. They emailed me a window sticker of several options with a sale price. Price was very fair so I decided over the phone which vehicle I wanted and arrived to find exactly what they priced. Frances was awesome! Easiest deal ever!!!

Jsteele

Jun 2, 2016

The salesman was very nice. Did not care for sales manager. The process takes way to long. Should not have to spend 5 hours at a dealership to purchase a vehicle.

Bradk83

Jun 1, 2016

I just bought my third vehicle from planet. John Ryan, and Jason Sampson are amazing salesman. I will buy again from them. Highly recommend planet ford!

Explorer1

Jun 1, 2016

Great car buying experience. Sales Staff was very courteous, and the finance team worked hard to get us into our desired vehicle. Paperwork was a breeze on their new automated platform.

RandyMc

May 26, 2016

Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone number and e-mail address...

Jharrell566

May 25, 2016

Francis Ramos did an amazing job. She was responsive and very helpful. Then Charles Prince (Sales manager) was great and really helped us. David Sherman with Finance did a great job as well. This was the best car buying experience we have ever had. We will be back in about a year to buy my wife a car. This team was great, we would recommend them to anyone.

JohnH

May 25, 2016

I just purchased an F-250 4x4 from Planet Ford and could not be happier. So happy, I mentioned my purchase to my brother, and within a week he went there and also purchased an F-250 4x4. The salesman, Stephen Tucker was outstanding, so if you go there, ask for him by name. Also, Mike Romero, the Sales Manager was great to deal with and ensured I received a great deal on my purchase and my trade in. Best overall shopping experience I have had with a new vehicle purchase. Stephen and Mike are a great team and handled everything perfectly. No haggling, no pressure, just fair business discussion and closed quickly.

Jlorenz

May 23, 2016

Our sales person, Devin Duoto, was outstanding. He was friendly and very helpful. He made sure we were taken care of from the minute we walked in until we left with our new car. I would highly recommend this dealership to anyone looking to buy a new Ford.

ApacheRed2

May 23, 2016

My experience with Planet Ford was exceptional. From the time I stepped in the door, without an appointment, i had little wait before I was on the lot determining my requirements for a new vehicle with a knowledgeable sales manager. Planet Ford's ability to price match their competitors is exceptional and hard working staff earned my trust. After all of my fairly picky requirements, it was determined through a thorough search that the vehicle I wanted was not on their lot, but they went out of their way to locate it and have it delivered if I wanted it. They know how to treat a customer!

Ironhorse

May 22, 2016

We spent over a year researching the proposed vehicle and meeting or talking with sales reps. We were near giving up and considering an alternative brand when we stumbled into Planet Ford 45's Dave Webb via the internet chat service. Here was a senior sales person focused on searching and finding what we had so carefully specified for our new vehicle. No "throw just anything" at us for purchase followed with arm twisting, but rather he carefully sought to match our request. No hard line "up-sales pressure", just a sincere effort to really help meet our need. The man KNOWS his products. I rarely make recommendations, but regarding our experience with Planet Ford 45's Dave Webb and his support team, I don't hesitate!

rrcol

May 22, 2016

Purchased new F150 ,good buying experience , professional and courteous salesman, Patrick Huygen.appointment times were met , no lengthy time required in discussion and settling on price

rastx

May 20, 2016

Just purchased a Pre-Owned Kia from the Lincoln Pre-Owned department and was very happy with the experience. I had purchased my 2007 Ford Pickup here as well back in 2007 so my second time purchasing a vehicle here.Henry Sharp was very nice to work with on my Kia purchase.

Pedro Widmann

May 20, 2016

From the friendly reception, professional guidance and consultancy of Allen Boren to Eddie Fullen, the financials and administrative work by Fred Guy to the insurance lead of in-house Pat Gaetje from Allstate, the team of Planet Lincoln grants a one-stop, all around car purchase.

2013f150

May 19, 2016

Just a sorry service department...... Always feel like I am getting ripped off, overcharging for service and them doing more that what was asked, and paying more, of course...... The Service manager JC is a moron. They didn't honor their own coupons. Just overall bad experience. STAY FAR AWAY FROM THIS DEALERSHIP!

Rgranda

May 18, 2016

It was a very friendly experience from the sales team to accessories ask the way to the helpful finance team. I will definitely be back

Tara Davis

May 14, 2016

They were exceptional, prompt and most of all friendly. I highly recommend using this dealership. They went out of their way to help me with smiling faces the whole time.

FordGirlat2

May 14, 2016

A very happy and pleased customer! I will recommend and I will be a returning customer. Thanks again for all your help and assistance in purchasing a new vehicle.

Tweety

May 6, 2016

Compared prices and found that Planet Lincoln 45 had the best prices for what I was looking for.Great service and best looking car. Very happy customer.

Ryan

May 6, 2016

From the beginning of the truck search they where very helpful and patient. Finally found what I wanted at another dealership. They went and got the truck and made the process simple. Very pleased.

Joyful2016

May 4, 2016

In comparing prices online for my new Ford Fusion, Planet Ford had the best price. Their customer service was excellent, especially Ryan Allen, who made me feel comfortable while waiting on finalization of paperwork. I will definitely recommend Planet Ford to my friends.

Lonestar Husker

May 4, 2016

Outstanding !!! I left Planet Lincoln comfortable and confident in my purchase. Their overall knowledge of their product is incredible. George Adams put me at ease and was able to answer every question I had before I even asked it. I would recommend this experience to anybody.

Meranda Brooks

May 3, 2016

Even though we weren't able to get a vehicle the customer service was excellent. Our salesman Eric Dickinson was amazing and went out of his way to get us the best deal that would fit our budget. I highly recommend going here and asking for him he will definitely help you out!!!

Hammesh Patel

May 2, 2016

We had an awesome car buying experience here.. I worked with a Sales persone named Naveed Khan and he pour his heart explaining and working every possible way. Overall very happy with the exceptional service from all members.

Cam

May 2, 2016

Bought my first brand new vehicle at Planet Ford. The selection of trucks there is wonderful. Buying experience was typical of what I thought it would be. They had the truck I wanted and I got what I came for. Overall, was pretty smooth process with little to be negative about, if at all.

Truck guy ,69chuck

Apr 30, 2016

First time shop on Internet for truck , so went through ford direct. Started out with 30 mile area looking for ford 150 XLT with features I wanted . Got replies back from 4 area dealers with 75 percent So I expand to 100 miles and found out about planet Ford Pick out truck sent email out at 10 pm and within 10 minutes got a reply from Patrick giving information on the planet Ford was a great price. I had a great internet salesman Patrick Huygens really made this truck buying a special experience.

dlee

Apr 29, 2016

Great car at a good price. Just what I was looking for and the buying experience was hassle free. My thanks to the friendly, knowledgeable, and helpful team (Dave, Charles, Joe, and Ben) at Planet Ford.

Marco1976

Apr 29, 2016

I recently bought a 2014 Acura RDX from Planet Ford 45 and had one of my more pleasant car buying experiences in a long time. The salesman, Carlos Vega, was extremely helpful in trying to find the right car for us within the specific requirements we had. He gladly went along with us as we test drove multiple cars, his enthusiasm was the same from the first test drive to the last. Additionally, the finance manager, Juan Martinez, got us an exceptional deal. I was pleasantly surprised because they did way better than any of the prior dealerships in terms of the finance. He explained the finance information clearly and I was very pleased with the deal. He made us feel like individuals rather than one more deal. We love our car and are equally excited about the deal and treatment we received at Planet Ford 45. I would highly recommend this dealership, specially Juan Martinez and Carlos Vega.

Greg2311

Apr 29, 2016

This is the fastest I have ever purchased a vehicle. I was able negotiate the price online with very fast response from Lauren. I was met at the dealership by Clennon to look and test drive. I then sat down with Ben in finance who went out of his way to get me the best financing. Met again with Clennon and Delia to go over features and take delivery. All in about an hour and a half.....Thats pretty quick. Will recommend.

ChrisM

Apr 28, 2016

They didn't have the vehicle we wanted but that was no problem for planet ford. They had the car we wanted there the same day, it was so great working with william Ballard he kept it hassle free and got us what we needed. ALSO finance was quick and smooth very timely.

HappyGriff

Apr 28, 2016

Best selection, Best Price and Best experience I've ever had purchasing a new vehicle !!! Planet Ford has a great selection on vehicles allowing me to find the color and specific options I was looking for. They hands down have the best price and incentives available for their customers. I was able to get a great price for my trade in and the finance department helped me get the best financing possible. Overall buying my new vehicle was a smooth and easy process and I couldn't have gotten the same experience any where else. I highly recommend Planet Ford to everyone, you won't be disappointed !P.S.I'm from out of town and I drove 5 hours because of what I've stated above. It was worth the drive!!!I love my new Ford Explorer !!!Thanks Planet Ford !!!

Teresa123

Apr 28, 2016

We had leased a vehicle from a different dealer in a different state. Our leasing experience with Planet Ford, the explanation on how it worked and expectations was very thorough. The sales rep was very knowledgeable and polite.

Mrs.Garza

Apr 27, 2016

Yes I would highly recommend Planet Ford 45. I'm a return customer that has been very happy with planet ford 45. I purchased my first viechle 16 years ago and it's still going ... So here I am again and had a great experience with Mr. Nate Gordon. Very helpful and professional!! Thank you!! Mr.&Mrs. Garza

Rhonda S.

Apr 27, 2016

I detest car shopping and even more feeling the pressure that some salesmen place on you. I contacted Nate Gordon over the phone and gave him my requirements for a vehicle. I stressed that I did not want to spend hours looking and then haggling. When I arrived the next day, Nate had the perfect vehicle waiting and financing in place. Nate Gordon listened and produced. Awesome salesman! Awesome experience!

HurricaneCJ

Apr 26, 2016

John Ryan - extremely informative re the vehicle I was interested in. He is very much a people person. Ben DiBlosio - answered any questions I asked re the financial part. Very personable.

wself

Apr 25, 2016

Willaim Ballard is awesome to work with.This is my second truck i bought from him in 3 months.I will continue to work with him as my family grows!!!!

JamesSmall

Apr 25, 2016

Shawn Burns and his team go above and beyond what I experienced at any other dealership. It is the ONLY place I will buy from and I recommend anyone I know wanting a new vehicle to shop there.

Hapkido1965

Apr 23, 2016

From start to finish totally professional. Above board. Courteous, helpful,HONEST. Nothing I hate worse than going into a dealership and going back and forth for 4 hours. Not the case at Planet Ford. They took care of business and got the job DONE!!! We told them our number, they did the rest and got us there!! Today my daughter drove off in her new mustang a very happy young lady. In a few months it's my wife's turn. Thank you planet ford for a pleasant experience. Never thought I would say that about a dealership. Steven Spencer

ppittman

Apr 22, 2016

I came back after a former great experience and found that the same great customer service was given yet again. David Mena found the exact vehicle we were looking for with every option we wanted.The finance process has never been a chore at Planet Ford and the same great service was once again applied to my experience. Ben walked us through all the options and help us pick the best options for our budget.

ash.12087

Apr 22, 2016

Everyone that helped me through the car buying process was excellent. I never felt pressured into any decisions, and it truly felt like they were just there to help and inform me. I would definitely buy another car here.

John a Reed

Apr 20, 2016

Couldn't of been a easier process extremely satisfied ! Asked John To find me a Tacoma when he found what I was looking for he put the deal together and I couldn't be happier.

Southern girl

Apr 18, 2016

We picked out the truck we wanted online, contacted the dealership by email and received a phone call shortly thereafter. From that point on, the process was smooth, simple and hassle free. Our salesperson did a great job, did not try to push any product on us and gave us exactly what we asked for. The price was the best of all we looked at and the selection was huge. We bought the truck over the phone, drove over 2 days later and picked it up. It was washed, full of gas and ready to go. The finance guy was courteous, did not try to sell us (we used our own credit union) and had us in and out of his office in 10 minutes. All in all, this was a really great place to buy from and I highly recommend them. Ask for Jacoby, he sure delivers!

Chaz5129

Apr 17, 2016

If you're thinking about going to planet ford to buy a car or truck do not hesitate they treated us good we are very happy. Dave Webb was our salesman in the Internet sales department and he listened to our every need and found the right truck for us. We got a screaming good deal on it and will be back for our next truck too. Thanks Planet Ford!

Ajohnson79

Apr 17, 2016

Anthony and the salesman was very knowledgeable and helpful and coming to an agreement on price. They were very upfront and it did not take long . Marcus was great and explaining the car and all of the smart features that it has very knowledgeable and patient . This was the best experience and buying a car I have ever received .

Twistedwoman01

Apr 16, 2016

What a great experience. Everyone went out of there way to be helpful and get what we needed. Definitely will go back when we get our next car!

Charles D Angel

Apr 16, 2016

As always, I had a great experience at Planet Ford in Spring, Tx. I was returning to trade my 2014 F-150 for a new car & I was there to see Mr. John Ryan, who sold me my last two trucks. I will only buy my vehicles from John. While we were waiting to contact John, Mr. Kent Allee helped me select a new Fusion. Kent treated me just like John has treated me in the past: Excellent. Thanks guys for the excellent service.

Brittanyncook

Apr 16, 2016

My vehicle was totaled in an non at fault accident and I ended up having to use my insurance. Over all the experience was such a hassle! But looking for a new vehicle was wonderful with Patrick Huygen at Planet Ford 45! I was in and out quickly and never felt pressured! The staff was great and very knowledgable and Patrick made sure I knew the ins and outs of my vehicle and helped me with SYNC before I drove off the lot. Proud of my new purchase! Thanks again Patrick and Planet Ford for such a great rewarding experience!

Inzanenmembrane

Apr 16, 2016

The people are wonderful. I was treted like I was the most important person there. I love this dealership and the guys there. They have always gone out of their way for me and my son.

Dayna Dann

Apr 15, 2016

Patrick Huygen was outstanding, he knew every spec on the cars we test drove. I was at the dealer ship for over 6hrs and in that time he was patient, understanding, and very intuative. He listened to my families needs and got us in a car for exactly what we could afford. The team at planet ford was so helpful and personable. I will definitely recommend to othersee in the the market for a new or used vehicle.

tsa1906

Apr 15, 2016

I purchased 2 pre-owned vehicles from Planet Ford, a 2013 Ford Explorer XLT and a 2014 Nissan Altima as a result of the excellent and timely customer service provided by Mr Nathan Gordon. He ensured that I found the right vehicle for my unique situation and directed me to the appropriate finance managers to secure financing for both vehicles in an expeditious manner. My wife and family are extremely pleased with the performance of both vehicles and the follow-up customer care we've received.

country club cowboy

Apr 14, 2016

I honestly wasn't expecting to buy a car THAT day. I went in though and took a look around, then test drove a used truck. And then I was sold. Nate and Jason both got me set up and then after the usual back and forth, Nate got me set up and financed with some pretty solid terms. I love my truck and I got a great vehicle for a good price ??

Kathleen Spearman

Apr 14, 2016

I must say being a female I am really leary of salesmen. As soon as I see one my defense mechanisms kicks in and I go into survivor mode, however the minute Mr Gordon approached me and said "How may I help you?" I relaxed and walked out with a beautiful well-deserved vehicle of my choice!! Thanks Nate!!! Can't recall the financial advisor's name but I must say he was the most pleasant gentleman ever. Planet Ford your Team Rocks!!

jwebster

Apr 14, 2016

Nate Gordon is an excellent salesman. He helped us find a car very quickly, at a price we could afford, with no hassle. I appreciate all of his hard work.

Katewest10

Apr 14, 2016

Purchased my second new vehicle in four months from Planet Ford. Had an amazing experience both times. Clennon even pushed the baby for me and most of the staff remembered me.

fern1675

Apr 12, 2016

I had great service from my sales person Deb Henson she answer my question and made it easy for me.The only problem I had was that the sales manager Emilio was a xxxxxxx in the use lot. Try to talk to him he wasn't haven't had to fight with him to get anything done!!! if it wasn't for Deb I would have went elsewhere....

happydad

Apr 10, 2016

Found the used car that my daughter was looking for. George Adams Made her first car buying experience smooth and easy. Arranged financing at a very competitive rate. I will definitely recommend the whole team at Planet Lincoln.

bobby

Apr 9, 2016

BUT NEEDLESS TO SAY I TURNED IN A LEASE TO A BUY AFTER 9 MONTHS SO I DON'T HAVE 2 DEAL W/YOU AGAIN

Sustaita

Apr 8, 2016

We have purchased our second car from Planet Ford and this time around we were just as impressed as the first! Bill Lynch gave us everything we asked for and his customer service was terrific. I have to say that my previous car buying experiences elsewhere were less than enjoyable. Planet Ford as proven to be a top notch dealership!

Joyce H.

Apr 7, 2016

Planet Ford has a great selection of vehicles. The employees we encountered were very friendly. We especially liked our salesman Francisco Cardenas. Love our new Focus!

Still looking for a truck

Mar 5, 2016

Negotiated a purchase price for F-150, then requested a formal quotation so I could secure outside financing. Salesman returned with higher price than originally agreed....probably because I declined the extra services they were trying to sell (protective paint sealer, etc.)The salesman 'Jaime' was excellent, but the Sales Manager clearly pulled the plug on this deal. Not cool at all.Needless to say, I've lost their address and phone numbers.

TexasDude

Feb 17, 2016

These guys are awful. DONOT EVEN BOTHER GOING TO THEIR STORE. We had an agreed deal twice and they sold it out from under us before we could get in to finalize paperwork. low life dealership and is the ipotome of "used car sales". Seriously....... Do NOT waste your time here.

The Melodious One

Feb 1, 2016

I recently purchased a used 2014 Ford Fusion from Plant Ford on I-45 in Spring, TX. My salesman Darryl Hubbard was great! I didnt think I would be able to purchase a vehicle since I had some credit challenges on my credit report. Darryl assured me he could assist with helping me find a reliable vehicle within my budget that I could afford even with my credit challenges. He asked me what my budget was and to no avail he and Arthur Wooten in Finance were able to get me approved with a car payment that I could afford:-) I will definitely recommend this dealership to anyone even if you think you cant get approved! Keep up the good Work Planet Ford and your wonderful salesman Darryl Hubbard and Arthur Wooten for a second chance!

Mrs. Johnson

Jan 14, 2016

I was 9 months pregnant and due in one week when I needed to trade in two used vehicles that I had owned for one that was going to work for my upcoming family. I first contacted Planet Ford through phone which then lead to email exchanges and more phone call exchanges. I stressed to them that this was something that I needed to know before I came down to their dealership, if it was a possibility. I had all the information about the vehicles as well as my personal information and completed applications online. The salesman Jacoby Garmon handled my situation with ease and had everything approved all numbers figured out and the vehicle cleaned and ready to go before I even went down to the dealership in person. I brought my trade-ins, signed the paperwork and drove away with my new Ford Focus within 2 hours. It was an amazing experience and I owe all my thanks to Jacoby Garmon. He made everything so easy for me and my husband, even though he had to do a lot of work to make it all happen for us. If you want to buy a vehicle from a place that actually cares about you and your experience with them, Planet Ford is the perfect dealership for you. Their Customer Service is outstanding and like no other.

Patsgatt

Jan 14, 2016

My entire Planet Ford experience was great! Kudos to the best salesman--Noel Prout--for exceptional service before, during, and more so after the sale. He was very informative and patient during the process. I spent New Year's Eve on the lot and drove off in a loaded "Park Assisting/Lane Keeping" Ford Explorer! Not sure what those features are--call NOEL.

Mikertb

Jan 13, 2016

Had the best experience at Planet Ford, they made the process so easy and sales rep craig jones was very informative every step of the way. They are the Best.

dhl728

Jan 4, 2016

William Ballard was my Sales Rep., Aaron Smith was the General Sales Manager and both took time to fill all my needs. Both answered all my questions concerning an RCL Lease. They did an excellent job explaining what this lease entailed and all the particulars of the lease. The Delivery Department did a great job going over the features of my new truck. Joe Tazioli the After Market Sales Manager did a great job explaining how a bed liner would protect my investment and I also purchased window tint to help with glare, heat and security, David Sherman in Finance explained all the menu of products available for my new truck but there was never any pressure. The paper work was explained in detail in a short amount of time. I am very happy with my purchase.

NickCherry28

Dec 12, 2015

Great experience purchasing my new F150! Sales associates were not pushing me to make a purchase that I wasn't happy with and left feeling good about my purchase.

Asa1958

Dec 5, 2015

I have been looking for sometime for a new truck. I had emailed Clennon, my sales person, and after visiting several other dealerships on a rainy Saturday, finally made it to Planet Ford and should have gone there first. A1 5 STARS.

Jbaum

Nov 23, 2015

The staff was very helpful and accommodating and found the vehicle i was looking for within a week. I would recommend Planet Ford over Tomball Ford.

debij

Nov 20, 2015

I picked the vehicle I liked contacted the salesman spoke to him on the phone. I let him know when I was moving to Houston. I asked if he could pick me up at the Houston Intercontinental and he did. We went to Plant Ford I did a test drive went in signed the paperwork and off I went. Very Happy Customer.

luisleon56

Nov 12, 2015

Thanks to Tomas Castillo who was of great help in buying my new truck. I must say they offer great service to there customers. Another happy Ford owner.

Emac0308

Nov 9, 2015

The salesman spent a lot of time with me. I felt that he worked hard with the manager to get me the best possible deal.

edward

Nov 4, 2015

easy to deal with had me in and out in no time! Excited about everything!!! I was pleased with my overall deal. I was well taken care off the staff got exactly what i needed!!

Harrison13

Nov 2, 2015

Earlier this year I purchased the all new 2015 F-150 and knew then that I would purchase there again in the future. When we decided last week that it was about time to start looking around for something for my wife I knew it had to be from Aaron Smith (General Sales Manager) and his great Team at Planet Ford in Spring. After searching online she had a couple picked out she would like so I decided to stop in one day during my lunch break. Aaron assigned Patrick Huygen to assist me in locating a car for my wife. I truly believe that the sales consultants there go the extra mile to ensure you're pleased with your experience regardless if you purchase that day or not. I never once got the impression that Patrick was trying to get me to buy a car that day but just the opposite. He wanted to make sure I had a wonderful experience and didn't feel pressured to buy that day. He had my interest in mind the entire time while looking at different options. I am a returning customer and will continue to purchase all my vehicles there in the future. My wife loves her new Ford Edge Sport. My daughter will turn 16 in a couple years and is already dreaming of what she may get - of course she knows it will have to be purchased from our good friends over at Planet Ford in Spring. Thanks again to Aaron & Patrick - see you all soon I'm sure.

EscapeLady

Oct 25, 2015

Salesman Clennon Preyear awesome!!! I was upside down from my F150, he found a way for me to get into my Escape, with a lease where I can afford the payments and get out from 6000.00 that I was upside down in my truck... Back in 2008 Planet Ford helped me out greatly with financing when times were ruff. Always have excellent service each time I go to them, when I am ready for a new car/truck I will return for a third time. Planet Ford is a great dealership recommend them highly!!! I will be back.

bill59

Oct 18, 2015

the salesman I dealt with was very courtesy and very helpful . Mr. Clennon Preyear was very helpful from the start form the internet emails to phone calls to when we met in person. he answered all the question I had. he knew all about the truck. the finance department could not have been ant kinder. the whole dealership is number 1 in my book.

Numbers

Oct 16, 2015

My salesman was great, i received a better truck than what i had been looking for at a GREAT price. Received more options and better mileage than what I had looked at, at other dealerships.

Machinbird

Oct 10, 2015

Salesman Patrick Huygen and sales manager Aaron Smith assisted me greatly in getting a replacement vehicle at outstanding pricing. Thank you for your great service!

Samantha39

Oct 9, 2015

When I went into Planet Lincoln I was not planning on buying a new car. I was just checking a few of the vehicles to check out the look and before I knew it I was setting down and getting serious. I had Anthony Moore and Marcus Stallings working with me. Both of them were really great to deal with. I have not had such an experience buying a car. I would recommend Planet Lincoln to anyone. They have friendly people in every department. Thank you Planet Lincoln.

LP

Sep 27, 2015

Best car buying experience I have ever had in my life! Planet Lincoln is definitely the place to go for a great car buying experience. The entire team was exceptional with special shout outs to Don Morgan and Eddie Fullen.

NFawcett26

Sep 25, 2015

I want to take a moment to thank Jacoby Garmon & the fantastic staff at Planet Ford!!! I needed a new vehicle due to my old timer going out that was costing me way more than it was worth & they did everything in their power to turn my crappy situation into the ultimate blessing!!!! I am so grateful for their help & kindness. If you ever need a dealership with people that aren't out to just make a sale but genuinely get you the best deal & what you need for a price that's fair I would HIGHLY recommend Planet Ford in Spring. When I left there they waved to a pleased customer. I waved to life changers.....

reprahharas

Sep 18, 2015

I went to Planet Ford Spring on Tuesday night. We found a vehicle we really liked and started the process. We don't have the greatest credit because we are young so we asked them to jump straight to the Ford Credit so we don't have so many hard inquiries hit our credit. Of course they didn't listen and ran our credit 6 times. Told us they couldn't get ahold of anyone and they would let us know the next day what happens. Around noon we still hadn't heard anything so my husband calls up there. Some guy with the last name PRINCETON told my husband that we had been approved if we come up with a 3K down payment. I called up there around 5 to ask if they could hold a check. Same guy (Princeton) said yes. So we both drive an hour and a half up there for them to have NO IDEA what we are talking about. Our salesman kept telling me I "didn't need to be mad" at him. The finance guy was just as rude. They said they were having trouble getting the deal to go through but they would put us in the car that night anyway and let us drive it home. As we were leaving, our salesman introduced us to the Princeton guy (who works in sales, not finance) and he said "I never told you you were approved and your wife even called me 3 times today and I told her the same thing!" So of course, my husband called him a liar and Princeton said "OKAY THE DEAL IS OFF. I'M NOT A LIAR". He also said he "didn't care if we went anywhere else." WHAT KIND OF DEALERSHIP SAYS THAT?! We ended up getting kicked out because we argued with him. And our salesman must have had a xxxxxx because we heard him say "I told them to leave" as we were walking out. Good job Tomas Castillo, you are all liars up there!!!!!I will definitely be telling EVERYONE i come in contact with not to do business with them. HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!If it was possible to get negative stars, I WOULD!

jwogle

Sep 17, 2015

The team at Planet Ford did a great job at working with me on my trade-in, explaining the whole process, and not being overly pushy. Tomas Castillo and Dave did an excellent job and I'd recommend them to anyone who is looking to buy a new vehicle. Overall, very pleased.

Alex Ben

Sep 15, 2015

This dealership was working with me by phone since I was from out of town. Craig Jones was my salesman and was in contact with me everyday for a week making sure I purchased what I wanted and was very friendly. When I finally got to meet him in person he made me feel right at home. It's a shame that I had to go out of Corpus Christi to purchase a vehicle. I highly recommend anyone to buy from Planet Ford.

Lizy90

Sep 9, 2015

Bought a brand new fusion at planet ford 45 dealership it was a great experience, the location is outstanding with so much technology. We had the pleasure to work with Patrick Huygen and Chad Jennings professional people with so much knowledge about the car and very friendly. I walked out so happy and comfortable with my purchase. I totally recommend this place and I will definitely be buying again from here.

TEC

Sep 5, 2015

Denise Kelly has sold us five cars since 2006 and she has always been a pleasure to work with. She always goes the extra mile to accommodate the purchase and needs of the customer. We have bought 8 cars since 2001 from planet ford and this dealership has certainly involved into a customer focused sales force. The only complaint I would have is on the finance department, because there is always a long wait for the process to be completed. When we purchased the 2015 edge the process was newly automated and took less time than usual.

tate, michael44

Sep 4, 2015

Patrick Huygen made our experience great from the beginning to the end. I would definitely recommend this dealership to family and friends. Very professional. From buying the car to the experience with Austin Hawks in finance, it was very pleasant.

Grandpa

Aug 29, 2015

From start to finish - smooth. Each dept/person was friendly, knowledgable, and eager to help sale move through the process. Clean showroom. Additional staff courteous and helpful. Overall great day!

Mobilman44

Aug 26, 2015

We are very fortunate in having Planet Ford so near our home. Today, we picked up an ordered 2016 Escape Titanium, and it is absolutely terrific. This is the most recent of 4 new Fords we have bought from Planet Ford in the last 5 years or so.I'm a 71 year old retiree, and a "motorhead" from the time I was a young teen. So I know about the vehicles I'm looking for, and find it really "wrong" when I know more about a new Ford than the sales rep. This is NOT the case at Planet Ford!!!Our rep - Mr. Patrick Huygen - is a real "car guy". He is also personable, down to earth, honest, does what he says, and speaks in plain English. I doubt you will find a better salesperson.But it doesn't end there........ I've been a customer of Planet Ford for a good 20 years, and have never had a bad experience - either with sales, finance, maintenance, or anyone else I've dealt with.If you are looking for a Ford or Lincoln, or in need of maintenance or repairs, I strongly suggest you give Planet Ford a try. You will NOT be disappointed!

Wright,T777

Aug 21, 2015

It was very pleasant working with Ken Lazard. He wasn't pushy. He was very professional and friendly. I felt very comfortable with my purchase.

Dannybobo

Aug 13, 2015

My husband and I went to Planet Ford Lincoln and was very impressed with the sales person Alex Gutierrez and he was fabulous and helpful!

Randy1

Aug 11, 2015

The salesman was great this is the third time my wife and I have bought a vehicle from this salesman and will definitely use him again. The only thing I was not pleased with was the valuation of our trade-in, I believe it was too low. I feel like the car should have been worth more.

Dark Knight

Aug 10, 2015

The sales rep, Mr. Bill Lynch, did not pressure the purchase process. At the same time he was extremely courteous, knowledgeable, and managed our time efficiently decreasing our time spent. Bill made our purchase pleasurable.

Barbunknown

Aug 7, 2015

I went here first and had a sales person who made me walk all the way to the back of the lot instead of bringing a car up for me. I went back again and asked for the same sales person and was told he would be up in a few minutes. After 30 minutes I left because I shouldn't have to wait that long. A month later I went back because I really wanted to test drive one of the SUV's. I did not ask for that same person but went with the first person to talk to me who happened to be Bill Lynch. He went and got the vehicle I wanted to try instead of making me walk then drove me around to look at other vehicles. He explained everything I wanted to know and I ended up buying from him. He seems very knowledgeable about all Ford vehicles and I think I will be able to ask him questions in the future regarding how to use the accessories on my new vehicle. Very happy with my purchase and happy I decided to give Ford another chance! (When giving my ratings I will be doing it for Bill Lynch and not the first sales person that I dealt with)

D6.7

Jul 29, 2015

no issues, no hassles, just great service. Will definitely go back! Best ford dealer in Texas. You won't regret giving them the chance to earn your business.

ppittman

Jul 26, 2015

When setting this up I was dreading the "normal" car buying process. Denise Kelley was beyond professional in getting everything done. Chad Jennings in finance was so down to earth and made everything completely understood. I will definitely be back and would also point others to Planet Ford. Awesome!

GFR1954

Jul 23, 2015

I was very pleased with the service I received from start to finish. The truck was parked in the front cleaned and ready for my test drive..Craig Jones met me on my arrival and was awesome throughout my brief stay. Thanks for a pleasant experience.

Carlos & frances

Jun 30, 2015

Tomas welcomed us and was very informative not only on the vehicles of interest but also in the negotiations providing us with options making it easy for us to choose the financial options.

Knickel94

Jun 18, 2015

This is the first Ford I've had in my adult life and not only is it the nicest vehicle I've ever owned but the dealership made the process incredibly painless! Thank you Patrick and Aaron!

DemeSpecks

May 30, 2015

I am so thankful to Planet Ford! They did everything they stated they were going to do & I'm so blessed & thankful for them being able to assist me. They didn't play any games & they took excellent care of me. I encourage anyone who has been having issues with their credit to run & see them! I am a proud owner of a 2015 Ford Escape SE & I'm still amazed of the customer service I received. I'm not just saying this in fact my mom, my sister, & my brother all purchased a vehicle from Planet Ford-They are the best-Very satisfied & I got what I wanted with no hassles! I love them....

jarteaga1

May 20, 2015

If your thinking about buying a Ford vehicle, look no more.... go to Planet Ford!! My wife and I were in and out with the Explorer we've always wanted!!! I would highly recommend anyone looking for a new car to go here first and ask for Frances Ramos or Clennon Preyear, they will save you time and provide you will the personal attention that your looking for!!! I also need to mention a couple of other individuals that made the process so easy and hassle free... JR (member of management) and Juan in financing! The team they have here at this dealership is absolutely outstanding!!We will be life time buyers at Planet Ford!!!!

Darryl60

May 20, 2015

My entire family enjoyed the "family" atmosphere when we bought our 2015 Fusion SE at Planet Ford!Everyone from sales to financing was excellent! Thanks!

happynan

May 15, 2015

I really enjoyed my time at the dealership and felt that everyone that I met was truely interested that I got the car that was right for me. They were very patient and informative. Most important' they listened to me and gave direct answers to my concerns.I appreciated that they explained all aspects of the sale so well. I feel confident that I got the right car, at the right place, at the right time, with the perfect salesman. I couldn't be happier.

lindacypbrown

May 13, 2015

Our sales man Alex Chavarria went above and beyond to accommodate us he was Exceptional and Friendly .This is our first time buying from Planet Ford I would recommend them .We bought a ford Fusion and absolutely love our car. Everyone one was so kind and Friendly .If You are wanting a wonderful no pressure experience I Highly Recommend PLANET FORD in Spring . Our Finance Manger also did a Fantastic Job. Thank You to Everyone for making our experience buying car awesome!!!!

Karen

May 4, 2015

Planet Ford is an excellent dealership; they treat you like you're family. This is my third purchase from Planet Ford and just like my previous buying experiences, the service was absolutely superb! I walked in and told Alex, the sales consultant, exactly what I wanted and how much I was willing to pay and he made sure that I got exactly what I wanted. Then I went through finance and Ron was just wonderful. As long as I drive a Ford, I will not purchase elsewhere.

jd127692

May 4, 2015

I have purchased 3 new vehicles from Planet Ford within the last year and in each case the buying to financing experience has been exceptional.

Navy5

Apr 16, 2015

I went to Russel and Smith Ford as a returning customer to a salesman and after an unprofessional e-mail from the salesman I went to Planet Ford in Spring. I was greeted with a smile and just a much friendlier personality from the saleswoman that contacted me about an inquiry she had received. She was able to get the vehicle I wanted for the price I wanted and did not cost too much extra then what I was originally quoted. She was very patient with me and as I am sometime scatter brained. she was able to get me to go on an extended test drive for a week in one of their 2014 F-150 King Ranch trucks. she earned my business by exceeding my expectations and proving me wrong about what the sales man at Russel and smith ford said about this dealership and proving my dad wrong about what he said about this dealership. Everything that I heard about them was completely false. I recommend this dealership and Natasha Thomas to anyone. she may be a new sales woman but she has done a great job in selling me and getting me my truck that I wanted in the color I wanted. She got one of the Finance managers to come and talk to me before I actually was 100% ready to buy the vehicle. She earned my business by being honest with me.

EFFIN BREWER

Apr 13, 2015

Patrick Huygen and Aron Smith from the get go helped me with whatever I needed and were all around very knowledgeable. I would recommend friends, family, and strangers to go and see them for an awesome experience.

Josh750r

Apr 12, 2015

Great service, friendly staff, my experience there was amazing. I would definitely recommend friends and family and I will go back for another vehicle. Planet Ford will work with you and try to get you to your budget to the best of their abilities.

Kimberly

Apr 12, 2015

Patrick was the most amazing sales man I've ever had! He has exceeded my expectations in my journey in buying a new car! Thank you!

Hotmission54321

Mar 30, 2015

I've bought many vehicles from this dealer excellent experience. Just bought two new vehicles last year on top of many vehicles before.Great general manager Sean and an excellent finance manager Steven loveless.I will never purchase a vehicle anywhere else but planet ford!!!

dorado172

Mar 30, 2015

Overall not a bad experience. I have not purchased a new vehicle in over 10 years and was a little unprepared for a full day at a dealership. I looked at a similar truck about 6 months ago with no pressure to buy ( I was not ready at the time). The staff was knowledgeable and very helpful. This time I was ready to buy and had already looked at a couple dealers. Patrick helped me find the truck I was looking for and we made a deal on a new 2014 F150 STX supecab 5.0 that had all the features I was looking for and negotiated a price fair to what i was looking at at another dealership with less extras/upgrades. The only bad experience was waiting after the deal for financing and aftermarket sales. Maybe it was slow due to end of month and a Saturday but I lived through it. I would recommend them and hope to be back in 10 years fro my next truck....

marineldo

Mar 19, 2015

I had to order my new 2015 F-150 to get exactly what I wanted. Devin Duoto helped me through the process and kept me informed as to the status of my truck as it was moving through the process. Since I had X plan pricing and my own financing it was a relatively painless process. Devin dropped the truck at my work when I sold my other one. He made sure it was clean and gassed up and ready to go. Devin is very helpful and knowledgeable. I would recommend him to anyone in the market for a new Ford or any used car.On the negative side, the young lady that did the new vehicle delivery process with me knew less about the truck than I did. She basically went over the features of the voice activation Sync system. No mention of key blades in the remotes in case of a power loss to the vehicle or the remote, nothing about the interior controls, features and benefits, etc. Not impressed!

dcook87

Mar 19, 2015

The sales guy was knowledgeable and helped me get an excellent price on a new F250. I was pleased that the entire process only took an hour to complete the deal.

Armyof09

Mar 12, 2015

After another Ford dealer stopped contact on a new mustang I went to planet Ford where I had been looking at the 2014s and was always satisfied with the customer service there. I test drove 3 2014s and 3 2015s and not once did the salesman try getting me to "run my info" or "sit down and talk". I went just to look and after a few visits found what I wanted, car was clean, signing time was adequate, and the service after has been great as well. Definitely will be back for another vehicle. Just had a service done at their new quick lube place and what a hassle free experience! Was a very nice lobby with big TV's free coffee, vending machines, and a big view of the shop area.

pauldavis92

Mar 6, 2015

First and foremost my salesman was top-notch! Noel Prout literally gave me an unbeatable price for the exact vehicle I wanted. (After he quoted me a price, I called all dealerships around trying to find who could give me a better price)A bit of a back story: I had a very particular request for a vehicle (basically Ford Fusion SE with the luxury pack with none of the extras of the luxury pack, just the leather seats.)Anyways, I wanted a car that no dealership in the area had (and to my knowledge didn't really exist). Noel went and fought for me, he looked everywhere for the perfect car just to earn my business. When he finally did find the car he got it from a dealership about 2 hours away; to add to this, it wasn't a "sister dealership" so he had to buy it from their inventory rather than trade cars. Not only did Noel offer me the vehicle for no extra cost than what he got it for but he also arranged that the car be there when my wife and I were going to look (before we had 100% decided to get it) again just to go above and beyond the call of service.My finance manager, David Sherman, was also amazing in trying to get us the best deals and coverages to the point where he even pointed me to various other finance sources (usaa, bank of america, etc) as opposed to just Ford.Our customer relations associate, Bianca Arbelo, was also very friendly and thorough and walking us through our car's features and the next steps we would be taking (for tax, title, loan, etc.)Long story short: great price, great service, everything we wanted and more.

Brent kelly

Mar 5, 2015

unbeatable commitment to service from the purchase to the maintenance! Purchased six vehicles in two years and every time I have been treated as if I owned planet ford my self. You've made a mistake if you go somewhere else.

MikeB1972

Mar 5, 2015

Can't say enough about the level of service I received from my trip to Planet Ford in Spring, TX. Aaron Smith and his team were efficient, friendly and informative. Since my purchase I have sent multiple referrals their way. Can guarantee that my next truck will be purchased from these guys.

Whoop95

Mar 5, 2015

I have been a long time customer of the Planet Ford I45 location. I continue to have my expectations exceeded every time I buy a new or used car. Service beyond approach.

kierasbrown

Feb 3, 2015

My experience was nothing short of amazing I wouldn't hesitate to send anyone their way. THEY ARE THE BEST, if you are looking for a car choose Planet Ford.

Kylegf1

Dec 10, 2014

I came in to look at a SuperDuty, not really expecting to buy the truck that night, but they gave me such a great deal that I left with a new truck. I came in and before even getting to the showroom door, the saleman, Daniel Stevens greeted me and asked if I needed any help, I told him what I was looking for, and he walked with me out to the big yard where all the trucks are kept and helped me find the exact one I was looking for. Unfortunately, the truck I came to see was not there, Daniel then started searching their inventory and found one that just came in and wasnt even listed yet, it was better than the one I came for originally. He asked if I was interested, and proceeded to get the offer going. I almost walked away because the deal was a little bit over what I was looing for, Daniel got the manager and they asked what I wanted, I told them and in 5 mins they came back with exactly everything I asked for, I bought the truck that night. The salesman was knowledgable, ansd the service prompt considering it was a big sale and it was packed. I have bought 3 new cars in 3 years, and this was my first Ford, and was the best experience I have had yet. Im still pressuring my dad to go back and look at a F-150.

Cjorden1062

Dec 8, 2014

I presented a rather difficult situation credit wise and Planet Ford came thru. Got me in the car I wanted without hassle and worry. Kudos to these guys.

imwhoonior2000

Dec 6, 2014

I went in thinking their was no way I would get approved and Patrick Huygen went above and beyond to get the deal done. I am truly grateful for Planet Ford and Patrick. Not only did they give me an exceptional price, they worked with me on getting my extended and to top it off the over all experience was truly exceptional. Class act employees all the way around. I will admit, I was hesitant to go into the dealership due to a negative experience at a different dealership (not Planet Ford) and Patrick changed my mind from the get-go. This dealership and its sales team comes second to none!

gfvillano

Dec 4, 2014

Overall experience with Planet Ford 45 was great. Exchanged several emails with the sales person (Bill Lynch) and received a "out the door" price for the particular F150 that I was interested in purchasing. Arrived at the dealership and was greeted in the parking lot by another friendly sales person who quickly connected me with Bill. We completed a test drive of the vehicle and then proceeded to complete the credit application, finance paperwork, and final delivery of the vehicle. The dealership even went above and beyond customer service by assisting me with dropping off the rental car that I arrived at the dealership in. It was a pleasure to do business with Planet Ford 45

linerunner

Nov 22, 2014

Staff response and willingness to find the vehicle equipped to my specifications was exceptional. Vehicle was not in local inventory but similar base was located, picked up, after market items added, and ready for delivery in less than 10 days from initial contact.

kleintrucker

Nov 15, 2014

I went out trying to get a new truck and this dealership is one of two closest ones. I was very satisfied with the experience at the dealership. The salesperson (Alex Chavarria) was very nice, knowledgeable and professional. I brought in the online offer and they matched the price. We closed the deal the same day while I was there paying the first visit. Highly recommend this dealership. Thank you, Alex for your work and help!

Zeus2012

Oct 16, 2014

Planet Ford in Spring, TX is the only dealership I will buy a car from. I have purchased several new cars from Planet Ford and I have always had an exceptional purchase from start to finish. They always have the best price and the friendliest sales staff. Thank you again Patrick Huygen and Planet Ford I love my 2015 Explorer.Sincerely,Jamie

Terrible Dealership

Oct 15, 2014

This is our second time of going to the dealership. Our first trip we were there 3 hours and were told the cost of two different vehicles. We decided to go with the more expensive car as it was exactly what we were looking for. We waited an hour while they wrote up the paperwork to put a deposit on the car. When the sales person came over the price he quoted was incorrect and the car went up over $3k. We decided to go as it was very upsetting. The sales person called and give us the out the door price on another vehicle. We told him we were going to do our own financing. The sales person asked us to let him know our interest rate and he would beat it. My husband went in to get the car. They agreed on an out the door price, zero down and our interest rate. When he went to see the finance person, he said we received zero percent financing. Oh but wait, the price now increased. If we wanted the original price we would need to pay 5.9% financing. If we used our own financing they would add $500 to the price. They bring in the sales manager to talk with us, to tell me it was Fords fault. At no time did he say the out the door price was based on meeting specific criterias. He told us the price of the car was X out the door which was the original price of the car plus taxes, etc. It wasnt anything different until we went in to sign the paper. The manager was rude and was not interested in keeping a customer. This is the second time we had to walk away from this dealership. We did the same thing 6 years ago to buy at the place in Humble where they were honest and cared about their customer. The spring store is dishonest and rude. Our sales person did not seem to know what he was doing or how to explain what they were offering. Now they will not stand behind what he quoted us and blames it on Ford. I would never use this dealership. They are the reason people feel car sales people are thieves. They were your stereotype used car sales people. Sad thing, we were not buying a used car. Check them out on line before buying from them. Look at the BBB, EEOC, and all other review sites. I am glad we did not buy the car from this dealership.

iLoveTrux

Jul 12, 2014

Buying Experience:Was the worst, Vehicle was delivered dirty and spots on the body and windows. Vehicle odometer was 2000 miles higher.Collision Repair:Bad experience! I got my door handle and lock repaired. Job was done by a bunch of rookies. Handle is not even sealed on the door so they used silicone. Body work was supposedly done on it and painted? What a rip off. I paid $500 deductible for a $150 repair!Warranty repair:Went at 7 in the morning to drop off vehicle for a warranty repair. Was told there will be a $100 deductible and $75 diagnostic fee? I already diagnosed it for them. Its just a xxxx leak. I have not heard any update so I decided to call. Found out vehicle has not been looked at yet. I would have never took it here if I would have known they take their sweet xxx time.

1976

Mar 28, 2014

My salesman was John Ryan. I can't say enough good things about him and Planet Ford! Absolutely the best dealership around. John truly cares and doesn't just try to make a sale. John went beyond the call of duty....he went the extra miles and continues to do so! He is totally devoted to his potential customers, customers and Planet Ford. He wants his customers to be happy from the beginning to the end. I haven't had any problem that he didn't resolve. John should be commended in every way! He is very knowledgeable, professional and is truly a valuable asset to Planet Ford! They need more employees like John. Also, Planet Ford's service department is not like all the others for they really want to make their customers happy. I'll certainly buy my next vehicle from John and I always recommend John to any one vehicle searching.

alicha214

Nov 26, 2013

Where do we start? The sales process was cumbersome and way too long (should have walked away when my gut was screaming at me). We arrived at the dealer at 10AM on September 2, 2013. We had lunch for 1 hour. We ended up leaving the dealership at 7:30 at night. The sales person, Jake, sat with us for several hours while we waited on someone to become available in the finance department. They had over 50 sales people and only five finance people. Jake had already lost several sales that day due to the wait. When we were finally called into the "finance department", we sat down and a sales pitch began for after market items instead of finance (complete waste of time). After our first visit to the "finance department", we were called back to a real finance person about 45 minutes later. We informed him that we needed to get this done quickly as we had been at the dealer all day and it was nearing our kids' bedtimes. Finally success at 7:30 when we got out truck delivered. When we walked the vehicle, we discovered a ding in the front driver's side door. We were informed to set up an appointment and bring the truck back in on Thursday to have the ding taken care of and KarTraxx installed. We brought the truck in first thing in the morning and asked for service advisor like we were told. We were informed that this service advisor does not arrive at 7:00 am. We were put into a small Enterprise rental vehicle while the ding was repaired and the vehicle location device was installed.Now, we begin the service history on the vehicle.After less than a month, we noticed a severe shake in the vehicle at around 40 and 55 MPH. We called and scheduled a service appt. The service department said to bring it in and they would look at the tires. They informed us it would only take about an hour since we were getting there at 7:00 AM. I took the vehicle in that morning at 7:00am and asked for Charlie like I was told to do over the phone. I was quickly informed that Charlie does not arrive that early. They took the truck back to look at the wheels. After two hours, I went to check on the vehicle since no one was giving us updates. They informed me that they were waiting on after market to approve a new tire. They put the truck on Road Force and stated that 3 of the 4 tires 'passed' road force. The driver's side rear tire was defective. They replaced the tire and I was finally out of there at 12:30.One the drive home from this service call, we still noticed a vibration. We contacted the service department and informed them of this. We set another service appointment. We inquired about a service loaner and were informed that we could get a car from Enterprise. After talking with sales, we set up a service loaner. They took the truck in put it on Road Force again. This time one of the three tires that has passed less than a week earlier failed. They replaced the passenger side rear tire. This service visit also included the body shop as rust (oxidation as the service department called it) was found around the bed bolts. They took the bed bolts out and put a rust inhibitor and seal coat on them and then reinstalled them.We left the dealership after this call and drove the truck for a couple of weeks. When I drove the truck out of town on the interstate, we noticed the vibration at 70MPH. After a week long trip out of town, we set up another service appt. We took the truck in and they put it on Road Force again, a little more than two weeks after the last service visit, they found that 2 of the 4 tires were out of balance. They adjusted it and sent me on my way after checking the vehicle out again. On the drive home, we noticed the vibration after 3 days again.We set up another service appointment and took the truck in. The Ford Field Service Engineer was to get involved this time. The radio had also blacked out for about a minute and then came back on. They were speaking with the FSE on the problem. I asked them to call me so I could come down to the dealership when the FSE arrived so I could ride with them. The FSE showed and reported there were no issues and the vibration was normal and there was no issue. They conveniently left out the fact that they had replaced the other two tires right before the FSE showed up. The vibration is stil there at 55MPH. It is not as severe as it used to be.Do not go to this dealership as I had to spend hours getting service loaners and getting updates on the truck. When I was finally able to reach Shawn Burns (General Manager) after several call attempts, I quickly learned whey this dealership is horrible. I asked him what they planned on doing with the truck with 4 attempts to fix the same problem in less than two months and with less than 3500 miles on it. He informed me that this had nothing to do with Planet Ford and that I would need to deal with Ford directly. All I wanted was a buy back or a replacement due to all the problems we had encountered in such a short time on a brand new truck. He informed me that the dealership would have to take a huge hit (since it depreciated so much when we drove it off the lot) and that this is why Ford provides a warranty. He also said that we were in good shape because we had bought the extended service plan. he clearly did not value the customer just the bottom line. I can tell you I will never step foot in this dealership again for the rest of my life.Do not buy the key replacement plans, maintenance plans or just about any service plan from this dealership as they are serviced by a company called Ethos (not Ford). I tried to move my service plans to Tomball Ford after all the horrible experiences with Planet Ford. When I contacted Tomball Ford, they said that did not accept Ethos due to slow reimbursement from Ethos for service agreements. The only way I could have transferred the service plan would have been to pay out of pocket and then wait to be reimbursed from Ethos.BUYER BEWARE...sorry for the long comment but I wanted to make sure everyone understands what they are getting into with the sales and service at Planet Ford.

Home Health Nurse

Nov 10, 2013

I had a bad complaint. I am retracting it now. I emailed the BBB and Planet ford spring is taking care of all my issues. They are treating me right now and I'm pleased. So now I would recommend this dealership.

AnnoyedandFrustrated

Oct 5, 2013

I would really like to give this dealership a better rating because I've met some great staff there. They are typically friendly and ready to help. I will say that it seems that the service was much better when I was a recent buyer as opposed to later down the line. My experience has led me to decide to never buy a Ford again and never return to this particular location. I can't say 100% that fault is on Ford or the dealer so I say in making a 15000+ purchase I will be safe and steer clear of both. I have had so many issues with this car that I almost cry thinking about it. The car dies on a regular basis, my AC died a few months ago...the service department hasn't found anything wrong and my check engine light just went off when my warranty ends after this weekend...and of course they are closed.I purchased a brand new vehicle about three years ago. Right away I started having issues. I would park my car somewhere and come back and it would be dead. This is so frustrating when you spend extra money on something new for the safety and security of it. I was afraid to go with a used car and have any sort of issues but I'm starting to feel like an idiot here because we've had a car from the 90s given to us by a friend that had less issues than this piece of junk. It's so embarrassing to leave a store or restaurant and not be able to start your car or have to call a tow truck. This happened numerous times and each time I brought it in they could find nothing wrong. I was told it was my mistake for starting the car again after it had died. That somehow if I had towed it in the error codes would have been readable. I know I'm not a mechanic but that just sounded ridiculous. I should have just left my car alone and not had it jumped, found a ride or cab? Really? I will say that they were nice enough to offer a free rental but that should be standard for a vehicle that is barely a few months old. Finally after this happening over and over they figured out what it was and fixed the problem. I was fine with that since the excuse was something about loose parts during manufacture and shipping process. Okay fine.My second key died on me after about a year. I was told to bring it in to have it programmed sooo I left it in my car so I would remember. After one of my many trips to the service department I couldn't find it again. I hate to blame the service department because I can't be 100% but when it was in my door's side pocket one day and not the next....anyway even after this I tried to give them the benefit of the doubt. Maybe something else happened to it...whatever right? Maybe I'm just a gullible fool? I have another key and haven't needed the second one yet. I should have called to see if there was some mistake and it was left behind. Anyway next issue was with my air conditioner.My battery died after about 2.5 years and I decided to just get a replacement at a local shop since the dealership was closed. Right away my AC died. This was right in the middle of summer and it was shooting out air hotter than the air outside. I drove over to the dealership and was told that they were too busy. The guy kind of brushed me off. I mentioned to another employee that it was odd that this happened right after a battery change and wondered if there was any way that something went wrong when my battery was switched out. I know, I'm not a mechanic but it literally died on my way back from having my battery changed. The guy basically rolled his eyes, opened my passenger door looked at something and said no that's not the issue. The way he said this was a bit rude. Maybe it was a stupid question but again...I'm not a mechanic. I left but was told to stop in as soon as they opened the next morning. I did this and was there extra early the next day but was told they were backed up and that I should have scheduled an appointment. I literally cried...and I don't cry often but I was fed up. I will say the girl that is always outside receiving incoming cars is so nice and helped me get out since I was about to have a breakdown while being blocked into their little port by a bunch of other cars. I brought it back in another day (all week long sweating on my way to work!). Anyway they said maybe 2-3 days and it ended up being more like a week. Luckily I was off from work and could live without it for the time. I picked it up, they were nice and all when I arrived and my AC was super cold. Awesome. Just to give a fair review, I have to say that I used to come here periodically or oil changes and was always pleased with the service then. Oh and this was the first time I was offered the shuttle service. The drive was awesome and really friendly.My final issue... I have had many instances where my car has just died. I brought it in at least two times to be told that nothing was wrong once, and that they wouldn't be able to find anything since I had restarted the car after it had died. Well the car had died in the middle of turning into my subdivision in front of oncoming traffic. So yes, I restarted it and drove straight over. It would happen every once in a while but always when I couldn't really call somebody or go without my car so I just restarted it. Now this week it started happening more frequently. Today I made a trip into Houston and it happened at almost every stop once we made it into the city. I know I need to have something done but I hate to take it in since they will just keep it for a bit and tell me it's fine. Finally it happened on my way home today and my check engine light went off. Well, I have a 45 minute commute to work and it would be nice if my car that was purchased brand new could make the drive. I came home and looked up my warranty and of course it expires in like 3 days and since it's a weekend I have to wait for Monday to drop it off. You don't know how frustrating this is. I just started a new job and don't have the funds yet to waste on renting a car for a week while I hope that they can actually find something wrong with my car. Anyway sorry for the long review but I feel that a lot of times people don't give all of the details and this has been a really long and frustrating process.I can't remember if I wrote a review before but figured now that my warranty is up and I've gone through the full experience I should give the full story. This was my first vehicle purchase and I was really excited about this particular make and model. Now I feel like a complete idiot for making this purchase. I hate to imagine what this is going to cost me once it actually dies or once I take it to a mechanic that can actually do something about it. I'm going to try taking it in one last time and hopefully something can be done but at this point I really doubt it. Lesson learned for a very expensive price.

Kizzy04

Jun 9, 2013

I went into this dealer, down payment in hand, ready to buy. After 4 visits to the dealership and no paperwork on pricing being shown to me, I found myself in front of a finance manager that was ready for me to sign paperwork that showed the pricing on a $20,000 had went up to around $35,000 with financing. Then he tells me how he had to take away the discounts to get a better deal on the financing! (Huh??) I already had a good deal from another car lot, but just decided to try for a ford instead- BIG MISTAKE! If you do decide to visit this lot, go in with your guard up and your pants fastened tightly b/c they will definitely try to screw you.

justmejds1964

May 2, 2013

I went into Planet- I-45 to do a trade-in Buy on a new Truck, after a few emails with a salesperson and getting reassurance from him that they could get me the deal I needed as I was about 2 hours away, he had me come in to make the deal. Well I never got to see that salesperson, I got a totally new one that had new clue of our conversations and back and forth emails. So after well over 4 hours and talking to 3 different managers, one being extremely rude and pushy they could not get me the deal I had discussed with the on-line sales manager. In fact they did not even honor their E-Price online price and had a excuse whay that price wasnt valid. In no way would I recommend this dealership to anyone purchasing a new Ford in the Houston and surrounding areas..I totally wasted my day off work not to mention having to deal with very rude and pushy managers.

Armstrongstephanie

Apr 9, 2013

Don't use the service department!!! Bumper to bumper warranty means nothing. They charged me to tell me the door handle is not covered under warranty and also to tell me why the brake light would come on every once in a while. I also had to $100 warranty fee to get the things that where covered. I am not happy and will NEVER buy or take another vechile to planet ford again. I will tell all of my family and friends and if I hear anyone talking about going to planet ford ill send them to Tomball ford not a happy customer.

firefighter.tristan.murphy

Sep 26, 2012

So i looked online for a car that fit my budget, and something that my family could afford, yet had good gas mileage and could fit my family in it. So i walk into planet ford, after being called 7854230917389105324 times by their "sales manager" to inquire about the vehicle that i was interested in. Almost immediately, the "up-selling" began, with them telling me what i needed to be in. My first thought was, "how in the world do you know what i need to be in"?! So anyhow we just went with it, i was told immediately that i would not be able to be financed, but that "hey, there are some things that we can say and do to make the bank accept your loan". Needless to say, after speaking it over with my wife, we were done with this dealership. So, a friend of ours had mentioned just going next door to "have a look and see if you like anything they have". The next day i was over there, and they actually LISTENED TO WHAT I WANTED! Within hours they had me in a fairly new car, decent mileage, GREAT ON GAS MILEAGE(which was the main thing i was looking for), and fit the family perfectly. While im over there, i see the salesman/manager that i was working with peeking over the fence, seeing if i was over there trying to make a buy. About 10 minutes after i had talked to one of the other dealerships salespersons just asking what they had, my phone starts blowing up, with TEXT MESSAGES from the salesman slandering the dealership that i was at. Funny thing is, one of my friends who had recently purchased from this dealership BEGGED me not to even give them a chance. I just wish that i would have listened. This is the most unprofessional, overpriced dealership that i have ever seen in my life! I wouldnt recommend for my worst enemies to go to this dealership. Do what you can to stay away from them, they dont care about you, they dont care what you want, all they seem to be worried about is making that sale, and making the biggest one that they can, whether it is fit for you or not. STAY AWAY FROM THIS DEALERSHIP IF YOU ARE LOOKING FOR A DECENT EXPERIENCE!!!

malyons83

Aug 17, 2012

I went to Planet Ford 45 looking for a new 2012 Ford Focus, due to my car being totaled by a drunk driver. I was approached by a Mr. Lee Horn who showed me around the dealer and took me out on the lot to help me decide which Focus was right for me. While walking out with Mr. Horn I had informed him that I was looking to buy a car within the next 3 days, and that I had cash $ in my hand, ready to spend. He was a nice man, unfortunately he wasn't too knowledgeable about the car I was looking at, and gave me a book to look at to help make my decisions. I left the dealer that day with plans to return on Tuesday to buy the car, assuming we agreed on a price. We traded phone calls over the next day since I was at work and didn't have the time to drive back to talk in person. He called me back to inform me he found a car that I wanted and the price was an amount I was willing to pay, and I asked him to please break down the price for me (the bottom line price, the tax, the title, the license and any other fees associated with the purchase). He responded to me with "Michael I am not going to keep running back wasting my time to give you the #s you're requesting, if you want to see the #s you can come see me". Let me add that this phone call took place around 1030am, I'm not sure how many people are in a dealer buying a car at that time, but that's just outrageous that he couldn't give me the simple #s I had asked for. So at that point I ended the phone call, jumped on Autotrader.com and located another car that I liked located at Champion Ford in Katy. I then placed a call and asked to speak to a new car salesman. I was connected with a Justin Mayer (503-943-9207 call him for a no hassle car buying experience). I informed Mr. Mayer that there was a car on his lot that I was interested in and offered him what I was willing to pay, and asked him to run a few #s for me and give me a call back. Within the hour Mr. Mayer returned my call with the bottom line price I could get the car for, plus the TTL and the other fee's and asked for my email so he could email me a copy of the quotes. After reviewing the #s I called Mr. Mayer back and said we had a deal. I then asked if I could come out in the morning to get the car due to traffic being to bad that same day to make it out to Katy. Mr. Mayer informed me that unfortunately his day off, but after a brief pause he replied with "how about I deliver the car to your office in the morning" DEAL. Due to the fact that Mr. Horn didn't want to give me a few simple #s and was a complete jerk I took my business elsewhere and am now enjoying my new Ford Focus SEL. To add, Mr. Horn just called me 5 mins ago to ask if I was still looking for a car, and I told him I had already bought another car elsewhere since he didn't want to give me a few simple #s, and yet again verbatim said "I didn't want to waste my time". For those of you looking for a new Ford, call Justin Mayer at 503-943-9207, He will even work for you on his day off. I am totally offended at the way Mr. Horn handles business, maybe that's why he informed me that his landscaping business failed, poor customer service.

salmonbelly13

Aug 20, 2011

Do not buy a vehicle from this dealership. They are dishonest, untrustworthy and their customer service is very poor. They tried on two different occasions to go back on the price they offered on their website. They tried to pass off the Buyer's Order with the inflated price after we had agreed on a lower price. There were also two charges included for $200 each, that they took off the bill just by me questioning them. They were rude, and at one point told me the "the world doesn't stop when you walk through the door". Look elsewhere to buy your vehicle, or be very careful when signing the paperwork, read everything carefully and don't let them pressure you.

mazda5 mom

Mar 4, 2011

I was in the market originally for a Ford Flex - this is the worst dealership to work with! I was given an internet quote and that was the reason I went to the dealership. After the test drive they didn't even remember they gave me an internet quote for their so called "managers special" and when I questioned it I was told "well we do have to honor it, it is texas law"...like I am suppose to feel bad about that? Anyways, we agreed to the price and I was ready to move forward (and so thankful now that I didn't!). I left the dealership to talk about the numbers with my husband that evening while they ran my credit and financing. I was to stop by the next day in hopes to sign the papers. In fact, I had to call the next day just to see how the paperwork was coming along and was told they would get back to me. They didnt - not until the follwing day to tell me that someone who was looking at the Flex before I was (and who had bad credit) was purchsing the vehicle after this peson worked on his credit...whatever! The salesperson continued to say that there were other vehicles he could sell me, and I told him no thank you. I don't want to give my business to this bait and switch dealer. The funny thing? I get a call 3 days later telling me the Flex is still available as the "financing fell through". Seriously? Well I was pleased to tell them I already purchased another vehicle - in fact, if they want to learn how a car sales experience should be they need to go to Russell and Smith!

Ryleesmom

Sep 14, 2010

After purchasing my second used car I realized just how different dealerships can be. This dealership sold me a truck that was far overpriced and in fair condition. They made it look like they were my friend until I signed the paperwork. After that all bets were off! I was blatantly direspected by Joe and have had to give them truck back twice for repairs. After going through the paperwork, they changed the sale price to around $600 more then the original deal without informing me. They offered me below trade in value on my car and made it seem like they were doing me a favor by allowing me to trade it in! This it total BS! Supposedly used vehicles go through a rigourous inspection yet they seemed to have missed the cracking tires on mine as well as the leaky tire. All but one speaker was blown in the car and the paint has scratches galore. Now I would be okay with all of this if I was getting a killer deal but I did not. I paid close to 16000 for this truck so I should have been given a quality vehicle. If you want a GOOD dealership- go see Craig at Demontrond in Conroe. They gave me an excellent price on my trade in, terrific purchase price of the new car and nothing needed work on it! Well it did need a new sway bar but they repaired that in one day and gave me a rental car plus reduced the price to compensate for my time. NOW THATS A GOOD DEALERSHIP!To be fair, I am still working with Planet ford 45 to fix all their mistakes. Lets hope they fix them without hassle- which so far they have not.

fldy171

May 1, 2010

Do your self a favor and pass these people up, went in to buy a new truck, the highest pressure sales job Ive ever seen. Relentless they sic 2 to 3 sales men on you making all kinds of offers shake hands and then you sit with the loan officer and all deals are off. The hand shake means nothing (actually check to see if you still have your watch) Mr. Charlie I believe was the Sales Manager, he came in at the last finally gave me the deal I wanted, when the loan officer changed the deal added back in $2,000 Mr. Charlie made up some BS. We left 5 min down the road he called and said hed give me the first deal. I went to Mac Haik Ford and got a better deal. \\