Used Cars for Sale at Porter Chevrolet-Hyundai in Newark, DE

Joseph

Feb 12, 2016

It was very Good. the Salesman was able to answer any Questions that we asked him. The staff was great made us feel very confortable,

Stephen

Feb 10, 2016

Everyone I have met there has been courteous and professional. I even met one of your mechanics at the dog park and he also left me with a good impression. Keep up the good work!

Richard

Feb 10, 2016

great place to go great people love my experience there quick service the get you out very fast. will return again

Nancy

Feb 8, 2016

Jeff Scott was very knowledgeable and friendly. I would recommend Porter Hyundai and Jeff to anyone interested in buying a used or new car!

Kimberly

Feb 8, 2016

I was very happy in & out :)I was very happy in& out :( 20 words you got to kidding

Danielle

Feb 8, 2016

Everyone is wonderful here which is why we are repeat buyers from Porter. Service is prompt and complete.I recommend them

Joe

Feb 8, 2016

My experience was above average. I am unhappy with my car, not the dealership. It has been recalled at least twice and with only 36000 miles on it the tires are wearing and I think I need an alignment.

Robert

Feb 8, 2016

Malibu went in for service and still not getting good city mileage. Only 19 as an average. Also was told GM is aware of the "Auto Stop" feature not working correctly. Other than that everything was super. Joseph Bell was super.

Andrew

Feb 8, 2016

Dave was the man from start to finish including shoveling the snow to get the Tahoe out so we could go over the features.

William

Feb 7, 2016

COMPLETE INFORMATION PROVIDED, FRIENDLY ATMOSPHERE. SERVICE REP EXPLAINED PROCESS AND WHAT WAS TO BE DONE. WORK COMPLETED ON TIME AND I WAS ON MY WAY EARLIER THAN EXPECTED.

Michael

Feb 7, 2016

Nice clean lounge, free coffee, friendly staff, quick turn around.Be prepared however to have service rep push for maintenance extras.

Reginald

Feb 7, 2016

The knowledge of the service technicians and staff was very reassuring. Very pleasant experience. I would definitely recommend Porter Hyundai Service Dept. Top notch.

Deborah

Feb 4, 2016

Service Consultant was courteous and explained the services available to me. My service was done quickly. I was very happy with my experience.

James

Feb 4, 2016

The staff was very professional , Brad went out of his way to keep me informed even though at times he did not always have great news for me.Lyle was also very professional and understanding of my concerns and kept me up to date on the status of my vehicle.,

Todd

Feb 4, 2016

As was expected. Did not have an appointment and needed quite a bit of work done. They were able to take care of it on the spot.

Sarah

Feb 3, 2016

Ease of scheduling appointment and courtesy of associate I dealt with. I waited about 30 minutes for an oil & filter change.,Ease of scheduling appointment and courtesy of associate I dealt with.

Lauren

Feb 3, 2016

It was pretty much painless. We walked in, told them what we were looking for. They had it on the lot. We told them where we wanted to be payment wise and they worked the numbers and came back $2.oo under were we wanted to be.

Franklin

Feb 2, 2016

The people that work here are very kind and knowledgeable. I haven't had one bad experience out of all the times I've needed service, which is why I continue to come back.

Zachary

Feb 2, 2016

The man at the front desk was honest with me about what was urgent for service on my vehicle. Didn't pressure me into purchasing services that weren't needed immediately.

Daniel Z.

Jan 31, 2016

I had forgot to mention that when I went to Hyundai, not one but the staff had an appreciate war veterans. I went to 4 different car dealerships and not one had said anything or appreciated that I was a war veteran. And when I bought my car from Hyundai, you will see a difference when you purchase a car from them. They truly cared about the war veterans.

Gregory

Jan 29, 2016

You're well known for having high quality used cars and I was fortunate you had the one car I desired in your inventory. Your salesman, Jim Housman, was very knowledgable and pleasant and I was pleased to give him our business.

Marlene

Jan 29, 2016

Advisor kept me informed, gave me the technician's recommendations but did not pressure me into adding additional services which I appreciate. I did get the additional services but was glad not to feel pressured.

John

Jan 29, 2016

The new car first oil change new filter service was done in a timely manner after a somewhat rocky start.

Matthew

Jan 28, 2016

The staff was very nice and friendly, especially Zee who checked me in and made sure all the service repairs to be done were correct.

Daniel

Jan 28, 2016

The sales people at Porter Hyundai were very friendly and I didn't feel pressured. Mike Moran (salesperson) took his time, made sure I got the best deal possible and made sure I knew the Santa FE Sport inside an out. I have always bought dodges, however, the treatment, the vehicle and the dealership itself trying to work with their customers was a great selling factor. I knew, no other dealership could top the the deal I received. My brother who lives in another state, after talking to him about my deal and the vehicle, is now thinking of buying the same kind of vehicle. Hyundai should be proud of having employees who care about their customers working at the Porter Hyundai.

John

Jan 28, 2016

The service advisor, "Zee," was helpful, courteous, knowledgeable. Waiting room a problem. Obnoxious TV--always on political venues. Staff, however, are always fine.

Linda

Jan 27, 2016

I love the convenience of being able to schedule routine maintenance on line by scheduling an appt. and being taken on time.

Paul

Jan 23, 2016

I was impressed by your service write-up people. The provision Of a rental vehicle was also appreciated . Also felt that your actual service people evaluated the maIntenance that should be Performed and were not just trying to find an additional repair.

Stephanie

Jan 23, 2016

Everyone was very professional and nice. The wait time was not long. Waiting area was clean and has Wifi. I would recommend this service center

Karen

Jan 22, 2016

Brad is very helpful and an absolute pleasure to do business with! He is thorough, responsive and a great asset to Hyundai

Jessica

Jan 22, 2016

This dealership is the best in the Newark, DE area. I am a returning Hyundai buyer, this is my 2nd purchase at this dealership, I will continue buying Hyundai in the future.

Joseph

Jan 22, 2016

Prompt resolution to the problem. Clean facility. The service advisor was attentive and keep me advised of the problem and when it would be complete.

Ashley

Jan 22, 2016

The sales man Jim was awesome. He was very helpful and made sure we had everything we needed. He called to follow up on the possibility of buying the car.

Heinz

Jan 22, 2016

Quick service and well informed about required services. Did not have to wait long for extra service I requested. I I I I i

James

Jan 21, 2016

Everyone wanted to make sure I was satisfied with the qualuty of the work done. My car was completed in a timely manner.

Richard

Jan 21, 2016

Jim Housman was my contact on line and my salesman when I came to the store.He answered all of my questions in a timely manner.We agreed on a price. I came in ,drove the truck,and did the paperwork.Everything was as i expected.A very pleasant transaction. Jim is knowledgable and a pleasure to work with

Carol

Jan 20, 2016

Our salesperson, Jim Housman was awesome. Very personable and not push . Hr knew what our needs and budget was and did not try to push us into something we did not need or could not afford

Wayne

Jan 19, 2016

The friendly customer service and the wait time was reasonable. The print out of my vehicle needed repairs is very helpful. Mostly importantly, the non-pressure to receive auto repairs at the dealership was relieving.

Bridgette

Jan 19, 2016

Customer Service at PORTER HYUNDAI is always excellent! Katie is my favorite, She's always sweet, friendly and helpful!!! She makes you feel valued and appreciated as a customer!

Loretta

Jan 18, 2016

Very efficient intake, someone immediately took my car to service, Katie confirmed what work would be done and asked when I wanted it finished. I got a call to pick it up, and was on my way right on time.

Kenneth

Jan 17, 2016

The sales rep Andy Mitchell was very patient and understanding of my situation with my broken current vehicle without feeling pressured while buying a new one.

John

Jan 17, 2016

It Was a ten. Great service from a great dealer. Ten ten ten ten ten ten ten ten ten ten!

Ward

Jan 16, 2016

Recall performed quickly and on time, facility was clean and staff was courteous. Would recommend Porter Hyundai for both purchasing and servicing a vehicle.

Jeff

Jan 16, 2016

Great experience with first service on my Tucson. People were very friendly and explained everything.In and out promptly!Thank you :)

Dudley

Jan 16, 2016

Porter has veru helpful and friendly staff. I got a call about what needed to be completed on my car in a timely fashion. Thank you!

Pamela

Jan 15, 2016

Worked to get us what we wanted. Sales person took time to explain our options, showed us several scenarios in which we could get the things we wanted.

Michele

Jan 15, 2016

Fast in and out quickly. I have a very busy schedule and efficency is important, they did a great job.

Donna

Jan 14, 2016

Everyone was professional and extremely helpful. Brad made sure I knew what was going on. Service only took an hour which was amazing.

Ila

Jan 14, 2016

I was treated well and with respect. Brad was extremely kind and even got my car and pulled it right out front and all but put me in it.

Lauren

Jan 12, 2016

We came back to buy my second Hyundai with Gary W. because he was great when we bought our Veracruz in 2008. This new car is now our 3rd Hyundai!

Barry

Jan 12, 2016

Fast Service. Attention to detail. Professional workers. Able to be fit in without an appointment. And here are the five plus extra words to make 20.

Jane

Jan 12, 2016

Employees very courteous. Tells you what you need based on history in computer and the price up front. Answers questions with a smile!!

Lesley

Jan 11, 2016

Once I got in the service rep was great, setting appropriate expectations and not pushing unnecessary service items. Car was completed on time and at the price we had discussed.

Chris

Jan 11, 2016

The check-in process was not too bad and the waiting area was clean and not too noisy; it was a pleasant atmosphere. The service was quick. Additional service mentioned but not pressured.

Lisa

Jan 9, 2016

It was a last minute decision to get my car serviced. Chris Lilly was more than accommodating. He also kept me updated on what was needed and when it would be done.

Jane

Jan 8, 2016

Very courteous employees. They take the time to check your service history and let you know the costs and repairs/maintenance you need up front. Very satisfied!!

Ramona

Jan 7, 2016

Thankful they did the walk-around, as someone had hit the passenger door quite hard in Walmart parking lot the day before, and I hadn't known about it--didn't notice it, until after the vehicle was serviced.

Beth

Jan 6, 2016

Was able to get my car in quickly and was out quickly. Great customer service and was given updates as the car was being worked on.

Billy

Jan 5, 2016

Mike Moran was a very helpful, courteous sales rep. No pushy sales pitch and attentive to what was important to me as the buyer. Very efficient sales process.

Jessica

Jan 5, 2016

The feedback and service suggestions were honest but not pushy. Very understanding regarding my need to budget and do things on my own time frame. Friendly and prompt with the service.

Curtis

Jan 4, 2016

Organized Service process, friendly staff assistance and expert advice on recommended services. As well as a timely return of vehicles

Joyce

Jan 4, 2016

Sales and service technicians are always friendly and willing to explain what is being done to the vehicle and why.

Maria

Jan 2, 2016

As always, promptness, friendly and keeps you posted on what needs to be done. I've dealt with three People and every one of them have always left me satisfied, the way they explain in "lay-words" what is the problem! John & Rich thank you...my third person is not there anymore, due to his passing (Don).

Cathy

Dec 31, 2015

Everyone is also nice and helpful and gets you in and out of service very quickly. I am always treated with respect when I come to Porters.

George

Dec 31, 2015

My routine service was performed in a timely manner while I waited and the staff was very courteous. My only problem is that this survey forces you to use 20 words so here you are. Sometimes fewer positive words are better, don't you think?

Robert

Dec 30, 2015

Very good service .Porter chevy is the best service in town. I use to go to competes until I found out that their prices are higher and the service was not so good. Porters are very professional

Scott

Dec 30, 2015

Quick and convenient!! I left the service center very satisfied. I will definitely be back for any future service needs.

Tom

Dec 30, 2015

It was a pleasure to work with Salesperson Chrissy Betty. I had a very positive and happy experience. Whether Sales or Service, I continue to be impressed with Porter Hyundai. The staff there make the difference. They are courteous, polite, friendly and helpful.

Sandra

Dec 28, 2015

Porter has never let me down. The folks in service are pleasant, and experienced and get the job done in a timely manner

Phyllis

Dec 26, 2015

I am always satisfied with the service at Porter Chevrolet. The salesmen are top quality. I recommend them to my friends and family.

Afton

Dec 26, 2015

Love Porter Chevy! Great prices and professional, the employees are well educated, seem to take pride in what they do, and always in and out super fast!

Gail

Dec 24, 2015

Fast and friendly service. Nice waiting area . I thought it would take all day,but they were done by noon time.

Pricilla

Dec 23, 2015

Wonderful, caring people, concern about your problem. I have and will tell people before they buy come to Porter Chev.,

Sharon

Dec 22, 2015

I was in and out quickly with very professional and attentive help! So sad that my feedback is required to be 20 Words. Wish I hadn't agreed to do the survey.

Mark

Dec 21, 2015

As usual, the service advisor was on top of everything and took care of all my items during the service visit.

Stanley

Dec 20, 2015

My service rep always goes the extra mile to make my service experience enjoyable. She is kind, courteous and knowledgeable.

Robert

Dec 19, 2015

Chris Lilly is an absolutely great service rep. I can begin to describe how much he has helped me. Whatever it takes be sure you keep him!!

Ronald

Dec 18, 2015

Worked to diagnose and solve leak problem with chevy sonic Good communication and attention to detail. Had car overnight for warranty service, wish they had offered a loaner as they had vehicle for over 24 hrs.

Gloria

Dec 18, 2015

All of my visits to Porter Hyundai over the years have been positive (except that I think I am spending too much money there-smile!). Chris Lilly is always accommodating, professional, nice. I'm sure his job is stressful, so I hope he has a way to keep his 'chi' in balance!

Abdel Moneim

Dec 17, 2015

The staff was very friendly; the service appointment went smoothly & efficiently in regards to time. I'm glad I chose Hyundai!

Annamarie

Dec 17, 2015

It is so nice that I don't have to make an appointment to get a oil change. I love the fact that I can just go whenever I have time and get it done without a long wait

Teresa

Dec 17, 2015

Even though I was very early for my appointment the staff were accommodating and friendly. Servicing was completed in a very timely fashion.

George

Dec 16, 2015

Costs were explaned up front, service was fast. Usually I obtain a ext. car wash, which was offered but would have to wait for another hour, so I rejected it.

Cindy

Dec 16, 2015

I liked that they kept me abreast of what was going on with my car repairs from start to finish. Gene the driver was a great and friendly guy. He was driving for Ford that day. Not to be confused with the other Gene.

James

Dec 15, 2015

disappointed with the scheduling of mileage/time frequency for oil changes, seems to be a extreme difference depending on if im paying for oil change, or receiving one of the free one promised at sale of vehicle

Shawn

Dec 14, 2015

Crissy Betty did a great finding me the car I wanted at a great price. Everyone at Porter made the experience smooth and enjoyable.

Margaret

Dec 13, 2015

Polite efficient. Would suggest a sign about cell phone courtesy. Woman talked non-stop while I waited! Otherwise great service. Thanks

Theresa

Dec 13, 2015

They were very friendly and kept me informed the whole time my car was there,never once did i have to call and ask any questions. They answered everything, even got me a rental a car

Karen

Dec 13, 2015

Being able to drive in and have a minor service (replacement of turn signal bulb) done immediately with the wait time being slightly shorter than promised, is exactly the kind of service I hoped to find.

Keith

Dec 12, 2015

Very polite salesperson, manager and financial manager. Experience was pleasant and everyone well informed. Didn't feel pressured. I'd recommend Porter in a heartbeat. My 4th new car from them.

Robert

Dec 12, 2015

I was treated to a very great experience. The service personnel were helpful and courteous. Porter will be my "go to," service in the future.

Stephen

Dec 12, 2015

Although the wait time was long due to problems beyond your control you performed admirably. I have recommended your dealership when people inquire about my vehicle

George

Dec 10, 2015

In and out quickly also no pressure to get recommend service I was able to choose what I could afford! I am free to schedule the next recommend services when I can

Paul

Dec 10, 2015

When I dropped my car off for service, Katie was more than helpful with making the process go smoothly. My loaner car was ready in the lot when I left. Very easy! Thank you.

Marie

Dec 9, 2015

your dealership is a lot closer to where i live.we normally go out to dundalk which is where we bought the car.everyone was very pleasant..katie was great!

Richard

Dec 9, 2015

They where fast in and out they told me it would be 21/2 hours but it was done in 1 hour was happy

Terrence

Dec 8, 2015

Excellent, got me in early and out on time. I also like their coffee. They are on top of their game.

Barbara

Dec 8, 2015

Everyone is very helpful, polite and great to deal with. Even our sales person who sold us our car checks on my car as it is being serviced. He has treated us like family and as my husband who is wheelchair bound with no balance and has a regressive neuro disease, he always know what we will need.

Stephen

Dec 6, 2015

I liked that the staff were helpful and friendly when I went to get the car serviced... I also really liked how they worked with me to find a payment plan that worked out with my budget

Robert

Dec 6, 2015

Good service. Everything was explained and taken care of ina reasonable amount of time. I appreciated the way I wastreated.

Deborah

Dec 6, 2015

Quick , friendly service. Resolved a concern I had immediately with no charge. Made sure I was satisfied. :) Also reminded me of 2 re-calls that needed to be done so they were taken care of at the time of mini detail.

Richard

Dec 5, 2015

Quick turnaround and flexibility. customer service was good. I really don't have anything else to say here so I'm going to keep typing until i hit 20 words

Fred

Dec 5, 2015

Good clean waiting area and staff was efficient and returned my vehicle at the time promised. I was kept informed as to what my vehicle needed and shown what was inspected.

Sheryl

Dec 4, 2015

No appointment needed, fast, nice comfortable lobby, great service! Questions answered in a timely manner! If answer to question is unknown, someone calls you back and gives you the answer!

Mack

Dec 4, 2015

Knowledge and courtesy of service agent, prompt service and explanation of what is needed to be done. Giving the estimated cost for your approval.

Alfred

Dec 4, 2015

motor in buick rendezvous needed to be replaced. Work was done efficiently, in the time specified at the price quoted

Douglas

Dec 3, 2015

The service consultant, Brad, was personable and genuinely listened to my requests for service on my vehicle. He did a great job of coordinating the service and provided me with a list of upcoming services that will be needed next time...so I can plan ahead...was a great experience:)

Kelly

Dec 3, 2015

Fast, efficient and great, friendly customer service! No appointment made for an oil change and it was done in one hour.

Margaret

Nov 30, 2015

Mostley went ok but I thought my gm oil change came with tire rotation didn't look like it was done also asked for new wipers and I had to remind them to do it....I was second person at the express door but it took 2 hours to change oil.

Ann

Nov 30, 2015

The experience of hitting a deer was upsetting. However, the professionalism at Porter made a bad day better. My car was quickly repaired, looks great, and I have not experience any further problems. Many years ago I had a rear end collision and another auto repair establishment (recommended by Nationwide) did the work. The experience was miserable, taking three trips to get the car repaired and it never was satisfactory. I was prepared for another unpleasant event, but, thank you, Porter, for your first quality work...my repair was painless. Too bad you don't do dentistry!

Danielle

Nov 30, 2015

The service department at Porter Chevrolet has consistently provided excellent customer support ever since we purchased the vehicle. The service is explained prior to performance and done on time. The people are friendly while maintaining a professional atmosphere.

Trevor

Nov 30, 2015

Great as usual. Can always count on the service team to keep my Tahoe up to date and running like a champ.

Sarah

Nov 29, 2015

Friendly and helpful staff welcome you and make you feel comfortable with the entire process. You can't schedule appointments for oil changes, but service is still quick.

Robert

Nov 29, 2015

The staff was very courteous and helpful. Excellent service was provided within a timely manner. I applaud the Staff. Job will done BRAVO!!!!!!!!

Felicia

Nov 29, 2015

The people are always friendly, and very easy to work with. Helpful and explain things so they are easily understood.

Nancy

Nov 27, 2015

I liked that they have shuttle service. I was able to gave my car seeviced without being inconvenienced. It was goid service.

Janet

Nov 26, 2015

Chris was very patient & went out of his way to see that all my car needs were addressed. I'll take my car there again.

Melissa

Nov 26, 2015

I had a warranty recall for a part in my lift gate. I was in and out quickly. When I left my right turn signal wasn't working. They took the car back and fixed it. For both things I was in and out in less than an hour. Thank you!!

Donald

Nov 26, 2015

Great service. If any issues comes up they will definite inform you. very friendly place close to home and workplace and great shuttle service is also available.

Robert

Nov 24, 2015

My car was taken right in for warranty service. Overall most repairs are overpriced. They do not do any price matching.

Pamela

Nov 22, 2015

When I needed extra work done on my car they offered a loaner car for my use. I didn't even have to ask!

Mary

Nov 21, 2015

Quick and easy . Read the odometer and was on the way . Looking forward to the annual check in the mail again. Go hyndai

Julia

Nov 19, 2015

Katie Lott was very helpful and even set me up with a temporary vehicle so I didn't have to wait while my car was in the shop.

Charles

Nov 19, 2015

Brought my vehicle in for an oil change. Was in and out in less than an hour. Very quick and easy.

James

Nov 19, 2015

Everyone is kind and all things are explained at each step of the way. I appreciate the quality and atmosphere. Work is also done in a very timely manner.

Dale

Nov 18, 2015

My service writer, Katie Lott, was extremely helpful and courteous. I left a personal item at the dealership and Katie held it for me until I could return the next day to pick it up; she even ran outside to hand the item to me when she saw my car pull up to the dealership.

Vera

Nov 17, 2015

I did not happen to have an appointment but was in the area and went in for an oil change while asking if they had time I would also like to have any scheduled service performed as well. My service representative, Chris Lilly, was very accommodating and I was able to not only get an oil change but also all the scheduled services. That made my life a lot easier. Thanks for being flexible.

Anthony

Nov 16, 2015

Always friendly and on time. Great customer service, very knowledgeable. Price is comparable to the local service garages and always give a great description of the services needed or required.

Kimberly

Nov 16, 2015

Quick and efficient service. I used the quick lube without an appointment for LOF and tire rotation. Happy with results.

Lindsay

Nov 16, 2015

My oil change went very well. The customer service rep was up front concerning all possible charges, and did not try to oversell any services.

Marshall

Nov 16, 2015

Dropped my car off for service and was provided a time that the service would be complete. The service advisor called me on my cell phone to let me know the work was done.

Eric

Nov 15, 2015

prompt attention and nice followup on requested items ( pricing future service ). Car returned in timely manner. Like the new service area.

Judith

Nov 13, 2015

they had difficulty finding the problem, so they loaned me a car and consulted with others and found the problem. the service was excellent by everybody evolved.

Donna

Nov 13, 2015

Salesperson Gary is excellent. Easy in and out of service. I would definitely recommend Porter! Repairs are completed as requested!

Evelyn

Nov 11, 2015

Meticulous showroom. Friendly salespeople...well informed about their product...very willing to listen to the customer and assist them in buying the vehicle best suited for them. Also presented financial options.

Timothy

Nov 11, 2015

Very well organized getting work done for the car recall. I am adding extra words to make the screen change--very silly requirement and a bit annoying!

Tracy

Nov 6, 2015

Excellent. Would definitely recommend friends and family. Great service and great work. I will be using your services again. Thank you

Williemae

Nov 5, 2015

Great people and friendly service. The shuttle service was amazing and was a big help and the car repair was fast and great.

Kristie

Nov 5, 2015

The staff is very friendly and knowledgeable. My oil change was quick for a drop in. In and out in under and hour.

Robert

Nov 4, 2015

Everyone was knowledgeable, helpful and friendly. As always, purchasing a vehicle at Porter was a stress free experience. Will purchase from Porter again.

Edward

Nov 4, 2015

Katie... very polite, courteous and a joy to talk with. Price of the oil change with a Porter coupon made the price very competitive. Time in and out was very good. Nice waiting room with free coffee and hot tea. Vending machine available.

Janice

Nov 4, 2015

Easy fast service since the vehicle was pre selected for me and I only had to sign the papers and get an overall review of the car

Robert

Nov 3, 2015

Was there for alignment. And had a vibration in the front end when braking at higher speeds. Rotors where a little warped.

Jason

Nov 2, 2015

Overall was great. My wife has an disability and they assisted her in every way. They made sure she was in and out of the car okay. Thanks again.

Steven

Nov 1, 2015

Presented options for financing on interested cars and answered questions clearly an concisely. Friendly and courteous salesman. Nicely kept facility

Walter

Nov 1, 2015

Excellent customer service staff. Very courteous and takes their time in providing & explaining all in detail for your visit. Service manager took time in also coming to me and in detail explaining all work done and what needs to be done and important levels, the severity of each and why. All areas of service center very clean, neat and well organized. However i was unable to decide on any repairing of necessary work because the pricing is so unbelievably high. Although was told when i do decide on and make apt that "something could be worked out with coupons available". Not too reassuring to me though. That doesnt say much in convincing me off what it actually break me. This is a huge burden and bearing on me as a single income parent of 3.

Maureen

Nov 1, 2015

I brought my car in to be serviced for recall work. I was pleased with the promptness of my scheduled service, the courtesy and friendliness of customer service and the short wait time.

Susan

Oct 31, 2015

Free oil change offer. Friendly and courteous service and very fast. Though they are not the closest Hyundai dealer to my home, I will consider using Porter for all service.

Jackie

Oct 30, 2015

Your service dept was very professional and courteous. Rich was wonderful. Also we went into the show room and was greeted by the receptionist. Also was thanked by one of your salesmen Eric for using your service dept. That was very nice.

Florence

Oct 29, 2015

Personnel was friendly and knowledgable State of the art facility. Clean and friendly. Relaxing waiting area with high speed wifi and TV free coffee etc

Jessie

Oct 29, 2015

Friendly staff and helpful with my questions. My husband usually does my oil changes, so this was my first experience with service at a dealership.

Deborah

Oct 29, 2015

Everyone is on the ball - from check in to check out. This was a short visit as I only needed an oil change, but my wait wasn't long at all.

Lashae

Oct 29, 2015

I came in to get an oil change and was out in less than an hour. It's nice not having to sit around waiting for a long period of time. I also had no appointment.

Dale

Oct 29, 2015

Even though I was a first time customer I was given a loaner and was on my way quickly. No hassle.

Jeffrey

Oct 28, 2015

Timely diagnosis of problem with fast repair. Professional customer service and repair service personnel. Friendly personnel. Clean facilities. Would recommend better pricing however. Went to another service dealer for much lower price of throttle body and fuel injector cleaning.

Donna

Oct 27, 2015

I live out of state, came in with a tire problem and they took me right away. I was on my way in 45 minutes

Chris

Oct 27, 2015

Very quick and friendly service. Got me in and out quick and there was no appointment needed. I just drove up handed my keys over and in no time I was on my way.

Anthony

Oct 27, 2015

This is our second purchase from Porter. We specifically came back because of Harts Brown. He is without a doubt the best car salesman we have ever met! We could not be happier with the service. Harts takes the time to explain all features of the car, and is very entertaining! We will definitely be back for future purchases from Harts! Thanks!

Alice

Oct 27, 2015

Check in was quick. I was given a time estimate for completion and was called when my vehicle was available for pickup. The service coordinator reviewed the results of the complimentary inspection. It was a smooth and easy visit.

Alyssa

Oct 25, 2015

Very friendly, helpful staff. They did not try to push me to purchase extra services. When I arrived they warned me the wait time was about 1 hour, and they called me to pick up my car exactly 1 hour later.

Elizabeth

Oct 25, 2015

My salesperson, Gary Wiegner, is fantastic! The entire experience was completed efficiently and with utmost courtesy. We are loyal Porter Hyundai customers--this is the sixth Hyundai we have purchased at Porter!

Terence

Oct 24, 2015

Service was quick and I did not need an appointment. I cam in for an oil change and even they did try to sell me more services when I declined they did not press.

Gail

Oct 24, 2015

Immediate service--tire pressure light appeared--service performed and vehicle returned within 30 minutes. Was informed service may take 45 minutes. EXCELLENT SERVICE.

George

Oct 23, 2015

they did an excellent job in a timely fashion, the shuttle drivers are very helpful, and their facilities are outsanding

John

Oct 20, 2015

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service

Dewayne

Oct 20, 2015

Quick and thorough. I pulled right in and was meet with a service tech that took my car and then service rep was ready for me, no wait, nice facility and quick service

Sherry

Oct 19, 2015

I, very unexpectedly, found myself in need of a new vehicle and was delighted with the service I received at Porter Chevrolet. My Sales Associate, Dave Burgess, was vastly informative in presenting me with many options of pre-owned and new vehicles. I decided to purchase a 2015 Equinox, and am exceedingly pleased with my new SUV!I, very unexpectedly, found myself in need of a vehicle. My mother is a very satisfied Porter Chevrolet customer and recommended Dave Burgess to me.. He was exceedingly patient answering all of my questions as I was not certain as to whether I would purchase a pre-owned vehicle or a new one. Mr. Burgess showed me many options and I decided to purchase a 2015 Equinox. I am extremely satisfied with the service I received at Porter Chevrolet and I am immensely pleased with my new SUV. Thank you.

Lakeshia

Oct 19, 2015

Very helpful they put me in a loaner until everything was done. I greatly appreciate everything they did. Great service

Harry

Oct 19, 2015

you did a great job as usual. I would recommend porter Chevrolet to all my family and friends who might need your services.

Marilyn

Oct 18, 2015

Brad was courteous, and helpful with explanations of the service and the need for a new tire. The service was good and efficient.

Christine

Oct 17, 2015

Great customer service and attention to details. They make you feel like a priority and truly take the time to listen to you.

Mark

Oct 16, 2015

Prompt service. Very helpful and pleasant staff! Car was done on time. Repairs and recall notices were completed in a timely manner.

Carolynn

Oct 15, 2015

The personnel were real friendly and courteous during my visit.The employees were very helpful on my questions that I asked.

Michelle

Oct 14, 2015

I made an appointment for my 30,000 mile service for a Saturday via the online scheduling system, which confirmed when I clicked, "submit" that the submission was a success. I went at the time that I had scheduled online but the appointment had not gone through and so I had no appointment. The people working that morning took my car anyway, they were very nice, and it was not a problem. I really appreciate that!

Jeanne

Oct 14, 2015

Great service, short wait time, nice lounge with coffee, friendly staff...I have never had a bad experience at Porter Chevrolet

Kerry

Oct 14, 2015

Prompt, explained options inservice, got done on time, everything fine. Lounge facilities adequate and clean. word word word word word word word

Micheal

Oct 12, 2015

The guys always treat me well. I have no complaints. I will purchase my next vehicle there. I have told several others about the service at Porter and they too feel that Porter is a great experience.

Robert

Oct 11, 2015

Trustworthy, my grandson left $ 60.00 for Scout Food in an envelop, in the back seat. We knew he misplaced it, and we figured it was at his house. Porter had the car for 6 days, when the car was returned I found the envelop intake with all of the money, where my grandson left it.

Erika

Oct 10, 2015

I had a problem and porter fixed it no problem. Joe took very good care of us. I am also happy when I need service it's very easy to use your rent a car service

Seth

Oct 10, 2015

Porter was honest and fixed my problem at a reasonable price. They were also timely in reporting my problem and quoting a price.

Cheryl

Oct 10, 2015

I dropped off my car for 60,000 mile service without an appointment and was delighted to have the work completed in 3 hrs.

John

Oct 10, 2015

Good people! Good Vehicles! The same folks that sold me the previous vehicles are still with Porters. That speaks to their knowledge, and their professionalism. The fact that I purchased a 4th Santa Fe speaks to my satisfaction with the brand (Porter's and Hyundai's).

Jesse

Oct 9, 2015

Fresh coffee in the waiting area and getting out in a reasonable amount of time. Friendly and helpful staff to assist in the process.

Joseph

Oct 9, 2015

quick to the point service friendly staff, no need to make service questionier longer then need be thank you very much

Cecil

Oct 7, 2015

The customer service people were very friendly - the best. The service on my car was done very quickly. Great Service.

Gerald

Oct 6, 2015

Dave Helenic (sp?) was a great salesman, totally took care of us from start to finish and even more impressive after our purchase!!

Susan

Oct 5, 2015

Oil Change Club is great. The service technicians are very knowledgeable. You can wait for the service or get a ride to work.

Greg

Oct 5, 2015

The service counter was full of friendly staff and they were able to answer my questions. Service was completed in a timely manner. Overall, great experience and will continue to come back

Judith

Oct 4, 2015

Everyone was friendly and they provided great service , just always seem to have a positive experience at this dealership

Richard

Oct 4, 2015

Chris was very nice and quick. Price was right. Dealership was new and very clean. Service was excellent. I will be back!

Tara Theresa

Oct 4, 2015

I enjoyed the prompt service received, not to mention Chris Lilly offers excellent customer service. He keeps me abreast of my previous services to ensure that I get what I need and is never trying to get me to spend more money if its not necessary. Often Chris goes above and beyond to ensure that I receive optimal customer service. Generally when I walk into Hyundai for service I usually go to Chris because he is knowledgeable and not only seeks to provide me with a service but genuinely seeks to establish a rapport with me, as well as, other customers. One day my husband came in to service my car and was very pleased because Chris knew what services I needed and wasted no time checking my husband in and getting my car inspected. My husband was extremely pleased. In my opinion coming to Hyundai to get my car serviced and having to interact with Chris makes the experience worth it; he has a strong customer focus which would help to drive any business forward. Keep up the good work Chris Lilly!!!!

Philip

Oct 2, 2015

friendly employees, proficient, professional and timely... they are always willing to help....very clean facility very professional and caring I will come back.......

James

Oct 2, 2015

Professional, also needed parts That weren't at location Parts Manager Tom Cox got them quickly & My vehicle was finished in a timely fashon.

Dominick

Oct 1, 2015

NEVER HAVE A PROBLEM GETTING MY VEHICLE SERVICED. STAFF IS ALWAYS FRIENDLY AND COURTEOUS. I WAS TREATED IN A PROFESSIONAL MANNER AND VERY SATISFIED

Gerald

Sep 30, 2015

The service department was outstanding. I have bought a few used cars from Porters and have been very satisfied. The salesman Mr. Housman was a pleasure to work with. He went up and above in every way. From the sale of the car to helping me in the service end as well.

Anthony

Sep 29, 2015

I got my car there about five years ago (I wasn't really involved in the actual buying process, so I can't rate that), and have pretty much always had great service whenever I needed to bring it in for maintenance or repairs. The service folks always explain everything comprehensively, and are fairly friendly. No complaints at all.

Donna

Sep 29, 2015

My salesman, Jeff Scott, was simply the best. He was patient with my choosing of a vehicle and going on three different test drives. Everyone was extremely helpful and kind. All of the questions I had were answered. Not a single second of my time there was unpleasant.

Michael

Sep 28, 2015

You made the experience as painless as possible. I wouldn't buy a car anywhere else and I will recommend Porter to others

Margaret

Sep 26, 2015

I called for a seatbelt recall on my Sonata and got an appointment for the next day. I was taken promptly and sat comfortably in the waiting room. I added an oil change on my own (was given a coupon then, too.) When my car was ready and paperwork reviewed, I was not pushed to book for any other services. (A few were checked for future consideration.) I had also bought this 2015 auto from Porter and that was an excellent transaction!

William

Sep 25, 2015

Excellent presentation by your rep. Who waited on me and explained my options.. Vehicle returned in a timely manner.. Will return again

Allison

Sep 25, 2015

I used the express oil change. The service was helpful and fast. I will be going there for my future oil changes.

Jessica

Sep 24, 2015

Everything was great. The customer service was excellent and everyone was friendly and helpful. I was in and out very quickly. The waiting area was clean and comfortable and I appreciated the amenities. Excellent experience all around.

Regina

Sep 24, 2015

It was great! Fast Service and reliable service, everything is explained prior to the work. And fututre work is talked about as well (standard service at so many miles)

Donald

Sep 23, 2015

Even though Pete was not in, Joe assured me that I would be well taken care of by another mechanic. Joe was personable & knowledgeable, making me feel like I was in good hands. I certainly will seek him out the next time.

Keith

Sep 23, 2015

Details explained. Courteous service. Always treated like family. I have bought many cars from them and take my car there for service. They treat me fairly.

Robert

Sep 23, 2015

Everyone was friendly and seemed genuine. Sales staff and service staff were both very helpful. It was the best car buying experience I've ever had.

Terace

Sep 22, 2015

I have been coming to Porter for years for my service and everyone is always so professional and nice. My services get done in a timely matter and they always make sure to go the extra mile to make sure im taken care of.

Robert

Sep 19, 2015

It's always a pleasure to visit the service center joe. Bell and Rich Kerr are the best they always take care of all the needs for my vehicles. I'm usually in and out in record time and the job is done wright. I highly recommend this service center to all my friends and family

Benjamin

Sep 19, 2015

My consultant Brad Sheib was very helpful and knowledgeable about what needed done with my car. The wait wasn't long and I was in and out quick.

Carl

Sep 18, 2015

Everyone I dealt with was extremely anxious to help me since the nature of the problem was unusual and the maintenance manager had not seen this before

Pamela

Sep 18, 2015

Porter Hyundai has friendly and courteous customer service. (Thank you Katie Lott). Knowledgeable and patient staff with my questions. Provided the information I requested.

Darrell

Sep 18, 2015

They make you very comfortable as you wait.excellent customer service,didn't have to wait long,I would recommend all of my friends .

Garth

Sep 18, 2015

My tech Rick Boyle was excellent great customer service skill. All my service needs were met and I love my Stingray.

Andrew

Sep 18, 2015

Outstanding service and coffee is always Hot. Always willing and able to take care of any problems that may arise.

Philip

Sep 17, 2015

Needed an oil change in my new equinox and didn't have an appointment. Went to the dealer to use the express oil change service and as very pleasantly surprised that my car could be taken right in. I had a short wait and the service was excellent! Very pleased with the service and the employees.

Susan

Sep 17, 2015

The Experience was quick and simple ...I was advised of a time when the car would ready and it was ready at that time... I wasn't pressured into getting additional repairs that will need to be done soon, but was advised of repairs and prices.

Gregory

Sep 14, 2015

The young man who served me (Brad? ) was wonderful ... very kind and helpful. He went the extra ile.

Debra

Sep 13, 2015

Very friendly & knowledgeable staff. Quick service, nice waiting room. Great deals, willing to work with you for the best pricing available.

Russell

Sep 13, 2015

I'm very happy w/the service and the people at Porter. I'm also very happy the services were covered under our warranty!

Robert

Sep 13, 2015

Mike our salesman was very professional but made our experience enjoyable with his wonderful sense of humor. WE learned a lot about our new car but were not bored

Douglas

Sep 13, 2015

Everyone is very friendly and personable. They explain everything they are doing and get my OK before doing additional work.

Esther

Sep 12, 2015

My salesman, james Hauser, was courteous and friendly as was his manager, Tim Miller. I was treated with respect and they workd with me to give m a very fair deal.

Thomas

Sep 11, 2015

Everyone was very friendly and helpful. My car was ready when promised and all of my requested service repairs performed.

Barry

Sep 11, 2015

They provided immediate attention, and fast service. The work was done correctly and professionally. They have continually done professional work on all vehicles fror the past 6 years.

Nancy

Sep 11, 2015

I disagreed with the service person when he told me what he thought was wrong with the car. When I made an appointment with the service manager and he did a complete diagnostic the service person was correct. The car has been repaired and I apologized to the repair tech.

Ronnie

Sep 10, 2015

Katie was very helpful and explained all of my options.Scheduling and service was completed on time and when promised. Will definitely return when next service is required.

Maria

Sep 10, 2015

Have been dealing with Porter Chevrolet for many years, and have always been "wonderfully treated". Needed to take car in because of headlight out, call and they had me come the same day. Richard Boyle was my Service Advisor. He was very polite, answered my questions and notified me of needing my oil checked, that it would take only a short time... I was so glad that I was able to go ahead and do it the same day. He is a very pleasant young man and very helpful. Once again, thank you Porter for the services that I have had with you.

Joy

Sep 9, 2015

The service was friendly and efficient. The oil change was completed while I waited which was very accomodating for my schedule!

Bruce

Sep 9, 2015

I showed up on a Saturday without an appointment. They took me right in for an oil change, had me out in about an hour.

Marie

Sep 8, 2015

Fixed a problem which delighted this customer. Left the dealership with renewed confidence in their ability to solve service problems.

Pamela

Sep 4, 2015

Great service !! Friendly people!!! The feelin of having family service your vehicle. Make you very comfortable while taking care of you vehicle.

Eric

Sep 4, 2015

Did what was requested plus extra. Oil leak was diagnosed without extra cost. Truck delivered as promised. I will return when time to do scheduled maintenance.

Alisa

Sep 3, 2015

I didn't get ripped off like I always expect at a dealership, waiting room was comfortable and Maddie was very nice and friendly. They had my car done before the quoted time too!

Samuel

Sep 2, 2015

Nice clean facility and short wait time for service. Service reps were polite and helpful. Didn't even need an appointment.

Lynn

Sep 1, 2015

Quick, easy and personable. From the minute I pulled my car into the service area everything was taken care of. Great experience and I would definitely recommend them.

Mary

Aug 31, 2015

No appointment necessary with express oil change on a Saturday was great. The 2500 diesel truck. let me know that I needed new brakes and rotors. came out with a fair price Porter Chevrolet is on point completely satisfied customer :)

Michael

Aug 30, 2015

Chris Lilly and the mechanic were very helpful. Hyundai's honoring of their warrantee was unique in my experience and has cemented my loyalty.

Robert

Aug 30, 2015

Everyone was pleasant and easy to deal with. Very helpful and efficientClerk applied a discount that I did not find and reduced my cost.

Jonathan

Aug 28, 2015

Katie was awesome. This was my first time getting my car serviced and the car used to be my dads and she really went above and beyond to help me and even called my dad to ask him questions when I wasn't sure what to do. She made the entire experience less confusing and not as intimidating as I thought it was going to be. I will definitely be coming back and asking for her again

Steven

Aug 27, 2015

Good experience at my local dealership; Completed my repairs and some preventive maintenance items timely; Courtesy shuttle provides round-trip service to/from work.

Sidney

Aug 26, 2015

A longer waiting period than I expected this time. For the servive done. A longer waiting period than I expected this time.

Margaret

Aug 26, 2015

They were able to accommodate my time issue and explained in detail the repair/replace costs. I was updated on service that must be performed in the near future.

Michael

Aug 25, 2015

I had my oil changed and a safety check completed. My wait was around the time I was told it would be. The staff is friendly and courteous. When the time comes I will be looking forward to purchasing my next vehicle from Porters.

Beverly

Aug 25, 2015

service availibility of service time no need for extra words dont waste customers time redo this requirement for twenty words

George

Aug 25, 2015

Courteous and timely service. Get in, get the service done, and get out. That's all I really need. What I don't need is a survey that forces me into using at least 20 words before it will accept my comments.

Dennis

Aug 22, 2015

This was a return visit to correct a condition from a complicated earlier repair. The base problem which involved several components was difficult to articulate. As a result one of the defective components went unrepaired. I noticed the condition 4 days after I resumed driving the car and returned to Porter Chevrolet and explained the situation to Mr. Byrne, the Service Manager. He listened with interest, apologized for my need to make a return visit for something he believed should have been corrected during my previous visit. I was offered a courtesy car since the defective part had to be ordered. The repairs were completed the following day at NO Cost to me to make up for my inconvenience. I have purchased several cars from Porter Chevrolet and Porter Nissan have regularly had them perform my servicing because I was generally happy with their work. This latest experience completely amazed me. I had hoped only for an acknowledgement that Porter might have overlooked part of the problem; what I received was an incredibly sincere apology and a gift. My thanks to Mr. Byrne and Porter Chevrolet.

Herb

Aug 22, 2015

The customer service was outstanding. Kept me well informed and discussed all options. Also, noticed that I had a recall open.

Ralph

Aug 21, 2015

Quick service clean waiting area knowledgeable courtesy driven.No Long Wait time. Temperature perfect. Good lighting. Vending machine selection and complimentary items

Joseph

Aug 21, 2015

Katie was amazing. As I was waiting for the repairs she stopped over a couple of times to report on the progress. Excellent customer service

Melody

Aug 20, 2015

Never dropped off a car for service before. Upon arrival at Porter Hyundai was directed where to pull the car up for service. Jasmine greeted me and was so nice and helpful and she registered the Santa Fe in for service. Jasmine then walked me into the service office where Katie Lott put the information in the system and she explained the process. Katie walked me outside where a nice gentleman drove me over for a rental car I forgot his name but he was very nice. Jessi Davis at Affordable Rental Car was very nice too. Jessi took my information and set me up with a rental car so I could get to work. Within a short period of time after arriving at work I received a phone call and was told what was wrong with the car. Car was fixed and I picked it up after work. My car is running perfectly and the whole process was just so easy. A positive experience.

Dwayne

Aug 19, 2015

Pulled in for oil change. Staff met me right away. There were no other cars ahead of me. My car was finished quickly. Check out Staff very friendly.

Christine

Aug 18, 2015

Quick, efficient and polite service. I have 3 Hyundai elantras and it's very important that the service is done in a timely manner and friendly people to deal with while I'm waiting for my car.

Gary

Aug 18, 2015

Staff was very nice to me and accommodating. Jessie with the loaner car, Katie and the gentleman that did the walk around with the car was very knowledgeable.

Charles

Aug 17, 2015

I needed to lower my payments, and Gary put me in a very nice leased vehicle and lowered my payments!

Wendy

Aug 16, 2015

Maddie was a huge help in explaining any issues and prices as well as letting me know when my car was ready. She's quite knowledgeable and very friendly as well...two really nice things to have when you're dealing with car repairs!!!

Ernesto

Aug 16, 2015

My vehicle user manual recommends synthetic oil, however, when i take my truck in for a oil change, regular oil is used (I purchased into the Oil Change Club). When a coworker of mine takes his truck in, they highly recommend the synthetic blend.

Donald

Aug 15, 2015

I continue to have a great deal of confidence in your very professional Service operation. John Smashey and Rich Kerr are a pleasure to work with. I intend to continue to bring our 2006 Malibu Maxx and 2013 Equinox to Porter Chevrolet for all service work.

Herbert

Aug 15, 2015

People were very friendly and funny. Explained some questions that I had concerning my car :) The recall that I took my car in for was very fast. I was told at least 2-3 hrs , but they called me in an hour. Also had an oil change.

John

Aug 15, 2015

Very consistent, staff is very courteous, service techs are very speedy with express service, waiting room is clean and seating is comfortable

Phillip

Aug 14, 2015

Everyone was friendly, attentive, helpful, knowledgeable.I love the porter lounge - it makes the waiting a very pleasant experience! Thank you!

Quintessa

Aug 14, 2015

My sevice was completed in a timely manner. Brad Scheib answered all my concerns because of him Porter will always have my business and any friends and family members that are looking for service to be completed on their cars. Porter Hyundai will be the first

Patrick

Aug 14, 2015

Great friendly service. Will def. be going back for service and recommend to my friends! Thanks Katie for all your help.

Wendy

Aug 12, 2015

Chris Lilly is the best! His customer service is impeccable. he is one of the primary reasons we continue to have our service work done at Hyundai. Kim who is the service dept. admin is also great at her job, and always helpful and efficient.

Edgar

Aug 12, 2015

Service was completed on time and within the estimated cost. Facility is clean and comfortable. Will definitely return for future service.

Philip

Aug 11, 2015

Professional courtesy demonstrated by all staff. Required and recommended repairs spelled out clearly. Maintenance records accurate and up to date.

Anthony

Aug 11, 2015

The entire staff makes you feel like they actually ENJOY helping you. Chris L. Is awesome and takes good care of all customers

Daniel

Aug 10, 2015

Called earlier in the day on Saturday and was told to come on in. Within 45 minutes my vehicle was ready. It was not a major item but getting it done that quickly was important and appreciated.

Sarah

Aug 10, 2015

The service was excellent, but I noticed that there are 5 grease spots on the roof of the car that weren't there before. Also, I never received a phone call notifying me that my car was ready for pick-up. I had to call the service department to follow up.

Wendy

Aug 9, 2015

The staff at Porter Hyundai offered, great customer service, attention to details, and promptness responding to my inquiries. This is my 6th car, and each time it's a better car and better service.

James

Aug 8, 2015

Changing an engine in the short amount of time took me by surprise. I can not tell you changed it.

Crystal

Aug 7, 2015

Pleasantly greeted by the people at the drive in service area, then also pleasantly greeted by the two ladies at the service desk. The work that I required did not take a lot of time. And the waiting area and bathrooms were very clean.

Nicole

Aug 6, 2015

The whole process was easy from start to finish and our salesman was very informative! I told him exactly what I wanted and he was able to make it happen.

Joshua

Aug 6, 2015

A great experience! Got my oil changed and they were very quick. The waiting area was nice and I enjoy the free WiFi! Thank you :)

Nancy

Aug 6, 2015

service was performed with in 1 hr and car was ready for pickup with in 1hr. Staff was very polite and friendly

Robert

Aug 5, 2015

I had the truck towed in a few days earlier and your crew worked on it that next day and finished it two days before it was even due to be worked on. Awesome, thank you.

Richard

Aug 5, 2015

I thought the wait was alittle long but I had nothing else to do. (express oil change) Leaving dealership needs to be inproved.

Nancy

Aug 2, 2015

Good customer service. Good record keeping and dependable. However, recommended a battery cleaning service only on their records, not on visual inspection, which would have revealed a new battery put in by another dealer.

David

Aug 2, 2015

Quick service and friendly, helpful people. Dropped my car off for scheduled maintenance while I shopped for a used vehicle. Staff came over to the showroom to let me know my car was ready.

Eric

Aug 1, 2015

My experience was very nice. Your employees is excellent in their job. And they take time with their costomer to. And I will return in the future to.

Margaret

Aug 1, 2015

Prompt completion of service as promised. Accurate price estimate and best price for tires. Courtesy pick-up service to and from dealership.

Thomas

Jul 30, 2015

no hassle ....right to the point .....had a car issue that needed to be addressed....was advised of my options ....the repairs were made and i was back on the roas.

Mark

Jul 29, 2015

The Porter Chevrolet front desk staff are always friendly, helpful and efficient. The mechanics know what they're doing and take the time to explain an issue, if you have questions and want to see the problem up close. I've always found that the courtesy shuttle drivers keep their shuttle vehicle clean and tidy and do a great job of getting everyone to their destination quickly and safely. This is why I choose Porter Chevy!

Paul

Jul 29, 2015

From the ease of making an appointment, to the loaner car and the late pickup of my vehicle, everything was top notch. Everyone treated me like their most important customer.

Donna

Jul 28, 2015

Service was done correctly the first time. Technician replaced radio and made sure all of the stations were put into the new radio, which was very appreciated since one was for local and one was for a location I travel to.

Mike

Jul 26, 2015

Fast, courteous service; kept me in the loop. They took my car in the day I requested service. Thank you.

Darryl

Jul 26, 2015

Easy to schedule an appointment. The service advisor, Chris, kept us informed and explains things in an easy to understand manner. You guys are so much better than other places I've gone to in the past.

Mary Lynn

Jul 25, 2015

I liked the ability to make an online appointment that fit my schedule. The service representatives met me in the parking lot and made the check in painless.

Kathryn

Jul 24, 2015

Fast and efficient. Excellent customer service was given fast and courteous no more words 20 is to long short tin this section

John

Jul 24, 2015

This is a beautiful, comfortable, spacious new facility. The people are very friendly and caring - take the time to go over everything and answer questions.

Linda

Jul 22, 2015

employees willing to help you even if you think your problem is great and it turns out to be simple.Prompt service

Joanne

Jul 21, 2015

Fast and friendly. They also washed and vacuumed the car. Always great service and that is why we have been coming back for more than 30 years

Curtis

Jul 21, 2015

I was in and out .total time one hour able to make my Dr appointment with time to spare Thanks Porter

Christine

Jul 21, 2015

Friendly employees who worked in a timely manner. Updated on expenses beyond original estimate. Knowledgable employees who worked efficiently. Waiting room was comfortable and had snacks.

Carla

Jul 20, 2015

I am always treated well by staff on the phone, in the showroom, and the repair shop. Employees always keep you updated.

Ke

Jul 20, 2015

courtesy, and the service is done on time. the price was informed before the service. The ride service is excellent.

Tina

Jul 19, 2015

It was easy to make an appointment online that was convenient to my schedule. They had my car done quickly and in the time they said it would be ready.

Fred

Jul 18, 2015

Great price for LOF and tire rotation...was done in about an hour despite very busy service area. I routinely take my vehicles to Porter Chevy and will continue to do so.

Kimberly

Jul 18, 2015

I was very happy . They took very good of me I'm sick , they in & out in great time .

Joseph

Jul 17, 2015

Prompt service on my requested repairs, telephone call on progress and car was ready when promised. Very quick check out.

Diane

Jul 17, 2015

As always, excellent customer service. This time, I was given a loaner car. I had a lot to do that day, so this was perfect.

Mackenzie

Jul 17, 2015

Friendly and fast service Just wish for earlier hours because of my work schedule and at this point filling space because I'm trying to go to bed for work and it wants more then I typed. Kinda annoying when short and sweet is easier.

Vince

Jul 17, 2015

Loaner vehicle was very convenient since I live in Oxford PA. Quick response and diagnosis was right on the money. No pressure to do extra work. Rewards points was a nice surprise.

Richard

Jul 17, 2015

Everything taken care of ,well pleased ,service took care of my cars and had me out fast.When ever I have any problems Rich takes care of them

Alfred

Jul 17, 2015

Actually, you should address the name from Alfred to my name, Evelyn, since my husband is now deceased and I was the one who brought the vehicle in for service. From a woman's standpoint, the fact that I can drive right in without an appointment is very convenient. I was taken care of right away, explained that I wanted the oil changed. I waited in the lounge for about an hour and was told it was finished, along with many other things about the car checked. The experience was quick, efficient and very convenient.

Patricia

Jul 16, 2015

always get great service at Porters. This is my second car purchase with them and service dept. has always given me excellent service.

John

Jul 15, 2015

Every one was very courteous and professional. I always use Porter Chevrolet and will continue to do so. John M.

Jeffrey

Jul 15, 2015

I always get great service from Porter, and the employees are always friendly. I definitely recommend this dealership to anyone.

Elisa

Jul 14, 2015

It is great to work with a dealership you know you can trust! I was able to drop my car off before leaving town for the week and Chris Was wonderful about keeping me updated on the situation and having it ready for my daughter to pick it up with no issues.

Patricia

Jul 13, 2015

I like going to Porter because they are fast, effective and knowledgeable. They are always willing to work with me. The only downside would be getting in touch with a service worker. Sometimes it is a lot of telephone tag, but that is on the consumer end too.

Anita

Jul 13, 2015

The prompt service is awesome and every ones professional courtesy made me feel so welcomed. Thank you Mr. Chris for keeping me informed and being most helpful.

Diane

Jul 12, 2015

They took my car back for service promptly at 10:00am, my scheduled appointment time. Had it back to me in an hour, as promised.

Reginald

Jul 11, 2015

Personable and friendly staff. Comfortable and clean waiting area and restrooms. Would definitely recommend Porter Hyundai to friends. Thanks again for a great product!!

Jeanette

Jul 11, 2015

Excellent service. Service consultant Katie Lott was awesome She was very helpful in explaining details of my warranty coverage (where I had questions) and then she addressed items listed on my recall notice for my vehicle. I truly appreciated all her help. And other employees at intake were very courteous and nice. I will have to return with my vehicle to address parts on back order but I look forward to that visit.

Jim

Jul 10, 2015

Great experience! Everyone was friendly and very helpful. I did not have to wait for very long. I would definitely come back if needed.

James

Jul 9, 2015

Quick service with attention to detail, recommended service attention without gouging or unnecessary items, friendly, courteous great customer service. Thank you

Blanche

Jul 9, 2015

Service was quick and efficient. Personnel very friendly and helpful. I was given a time frame for completion of work and the work was done well within that time frame.

Stuart

Jul 8, 2015

Great custermer service and friendly. Their attention to detail is amazing.clean faculties, great free wifi. I have been here many times. And will not go anywhere else.

Bruce

Jul 6, 2015

i'll be there again...the service is quick and reasonable...and i did'nt have to wait long...thank you...i'll be there for the next oil change

Philip

Jul 6, 2015

I had a long wait, but that's ok you were very busy. But when I got there the guy was telling me I needed other things done to my car, Which I just had done my last visit.

John

Jul 6, 2015

Porters has been very helpful and friendly through out the recall issues with my vehicle. They did not build the car, but have dealt with the manufacures problems both professionally and courteously.

Mark

Jul 5, 2015

Quick, efficient, done right, no oversell, clean waiting area, pleasant surroundings, friendly staff, vehicle returned in clean condition - good job

William

Jul 3, 2015

Vehicle repair was much faster than I expected. Repair was covered under warranty. All dealer personnel were knowledgable and courteous.

Lesley

Jul 3, 2015

Service was easy to schedule, everything was explained well, they listened to my concerns and were willing to negotiate on price. Car was ready on time and shuttle was convenient. Overall an excellent experience.

Vanessa

Jul 2, 2015

Said it would take an hour and it was exactly an hour. Did all maintenance that was requested. Service man was very polite.

Pamela

Jul 2, 2015

The severice department staff was professional and kind. Great service, the service department and waiting area was clean and vey comfortable.

Joseph

Jul 1, 2015

Matty is very pleasant to deal with. She explains what was done and what has to be looked at in the future. I like the lounge and coffee while waiting for my car .

Deborah

Jul 1, 2015

The service department never ceases to impress me. Check-in is fast and efficient. Completion time was quicker than estimated. Waiting area is always clean and comfortable. Love my Hyundai Tucson!

Scott Johnson

Jun 30, 2015

I had to schedule my service for a Saturday morning due to work and that is typically a busy day for the dealership. I expected to wait for a long time. I took a walk to the bagel shop on Chapel Street and wasn't even halfway back before Katie Lott called to let me know my car was finished. Katie and the service techs are spot on.

Shameeka

Jun 28, 2015

I've noticed if I need any service other than an oil change, I can never get service until a week later, when I mention my extended warranty. So other than oil change, which was paid for when purchased car, will never come for any other service and will never send any customers!

Laura

Jun 27, 2015

Everyone was very professional, courteous and the service (oil change) was timely. My vehicle was returned very clean after a quick wash/detail. Thank you!

Carolyn

Jun 27, 2015

I love the shuttle service & the new service area (seemed to take forever to get done!).Service advisor was very nice & efficient.

Alfred

Jun 27, 2015

requested service was done quickly, and I was on my way home very quickly. A sensor needed to be ordered for subsequent installation to be installed when it comes in

Bilton

Jun 26, 2015

Called set up appointment, was running later than time designated and still took my car serviced it and did recall in very timely manner. Good communications and great customer service.

John C

Jun 25, 2015

Great experience! had my 2009 Sonata serviced here yesterday after the charging system warning light came on. I thought it could be my alternator. They were able to take a look and it turned out to be the only the drive belt. From my first phone call to them, to picking up my car after they fixed it the experience was great. Everyone I dealt with was professional and courteous. I highly recommend Porter Hyundai.

Eric

Jun 22, 2015

My service rep was very knowledg able about what had to be donento my truck and went above and beyond in seeing that I was satisfied.

Stephanie

Jun 19, 2015

I called the day before and requested the next day since it was b4 my vacation. I was told to drop the car off and they communicated with me the whole tI'm very friendly and was done by the time I was done work had 2 new tires oil change and alignment. It was fast and it was not stressful. Love it here

Edward

Jun 19, 2015

2011 Equinox needed oil change & tires rotated. Happy with the. Price, friendliness of staff and the amount of time it took to complete the work.

Sylvester

Jun 18, 2015

First of all, I was greeted in the outside location by very cudious individuals, prior to entering the service office. Once in the the service area Rich Kerr was very professional as always. I enjoyed my experience as always.

Ann

Jun 17, 2015

My Service Rep, Chris Lilly, is a great guy! Very attentive and know his stuff! Great service also by the mechanics who work on our cars.

Thomas

Jun 17, 2015

Service is always excellent. I've dealt with many service people over the past few years, and Katie Lott was among the very best. She was professional, friendly and very helpful. Made what can sometimes be a painful experience very pleasant.

Sean

Jun 11, 2015

As far as the work that was performed, I am satisfied in that regard. I contacted the service dept for a diagnosis and repair. While my truck was being fixed on Issue A...I also asked to have an oil change done, since it was needed, and my vehicle would already be on the lift. Upon dropping the vehicle and agreeing to the work quoted, I specifically asked Rich to do this, and he said "yea absolutely, no problem". When I came back to get my vehicle the next day after repair A was done, I noticed that there was no mention of the oil being changed during the visit. Not only that, but they acknowledged, and recommended I change my oil. Now I have to take another day from my work schedule and be without my truck...when that could have been avoided. I am displeased with that aspect of my visit. This is not the first slip up from the service department, where last year I was charged for a tire rotation, and found that my tires in fact had not been rotated. The combination of these things, do not sit well. I have bought my last three trucks from Porter...at this rate, I am not sure that I will get my next from them.

Charles

Jun 10, 2015

"easy and efficient, fair and trustworthy";these are perhaps the best words to express our opinion of Porter Hyundai service department

Maureen

Jun 9, 2015

They are very loyal to their customers. Also they stride to be the best dealership. That's why I keep coming back

Dorothy

Jun 7, 2015

Everyone I encountered in the dealership was most friendly and eager to help. I couldn't have asked for a better experience.

Jason

Jun 6, 2015

Pros - Work was done relatively quick having no issues with the repair. Cons - My overall experience is that Porter is professional and can do specific repairs well but seems to be lacking in troubleshooting and customer communication.

Krzysztof

May 29, 2015

The waiting room is comfortable and the staff is very nice. They were able to look into the computer and locate any recalls on my car and take care of them while I was waiting.

Michelle

May 29, 2015

I usually go to Jeff D'Ambrosio Chevrolet in Oxford, PA but I have to come to the Porter location at times and each and every time, you've welcomed me with open arms and I felt confident that when walking out that you all did me a great service. I so appreciate you all! Sincerely I Thank You,Michelle L. Rennalls

Eulo

May 29, 2015

wonderful staff and excellent service. Making the entire process smooth and pleasant. wonderful staff and excellent service. Making the entire process smooth and pleasant.

Ann

May 23, 2015

Brought my Yukon Denial Xl in for a laundry list of concerns. They were able to accommodate me on the day I requested and they address all my concerns with the vehicle.

Roseanne

May 21, 2015

SERVICE DEPARTMENT ASSOCIATE (KATIE) WAS VERY INFORMATIVE AND KNOWLEDGEABLE & PLEASANT TO DEAL WITH. SERVICE WAS QUICKER THAN EXPECTED. GREAT SERVICE.

Jessica

May 21, 2015

The service manager Lyle was very pleasant, helpful and well informed. Chris the service writer was knowledgeable and kind. I was in and out quickly and the service was done well. I was also very well informed about upcoming services needed in order to prepare financially which was appreciated.

Stanley

May 21, 2015

great!very timely. It took 3 hours, which I was told it would take when I checked in. I was very pleased.

Eric

May 20, 2015

Porter has always accomodated my needs to get efficient quality service when I cannot afford to be without a car very long due to travel for business purposes. Also, they are very attentive to any issues or concerns that I am experiencing with my vehicle.

Eileen

May 20, 2015

My customer service rep, Katie Lott, takes excellent care of me as a customer each and every time that I am in for service on my Hyundai, which pretty much guarantees that I will be a repeat customer of a Hyundai vehicle. Excellent customer service.

Tracey

May 19, 2015

quick check on car for a noise i was hearing. issue will be address in a a few days, they deemed car was safe to drive.

Paul R.

May 18, 2015

WARNING>>>BUYER BEWARE!!!!! Story starts out great...Prior to this purchase I was a tried and true Toyota customer for YEARS!!!! i was ready for a new car and was referred to Mike Moran at Porter Hyundai. Mike indeed was/is great. on sale day it took approximately 6 hours. arrived around 3 pm and did not leave until just about 9 pm. i realize this was due to a myriad of things...selecting car, used car appraisal, loan and documentation and the salesperson handling customers who had an appointment....no issue there...part of the process. I left just before 9 pm (i was tired and Mike still was juggling other customers...i did it as favor to say i come back for him to do a walk around and show the inner workings). Biggest mistake of my life. when i left the dealership (which lighting was not great) i did a cursory look at the vehicle but again Mike was tied up and lighting was poor. (note: NEVER TAKE DELIVERY OF CAR AT NIGHT.....PERIOD.) turns out there was a good size scratch low on the passenger side windshield that ran contrary to the swipe of the windshield....also no damage on the body of the vehicle). i called the following day when I noticed it. They DID agree to replace this. So....took my car to body shop and picked up a loaner so that they could replace windshield. Following day i go to pick up my car and there's a huge chip in the hood. Manager reluctantly agrees to 'fix it'...this meant i bring the vehicle to the paint guy (contract guy that comes once a week to the used car lot)....he was nice but dabbed a little paint and said there you go...mind you the paint did not fill the chip nor was it the color of the car. he advised the paint would adjust. IT DID NOT. Call the following day. Mike put me to Keith....nighttime manager....he was adversarial from the start and says NOW that the (windshield and the chip) could have happened anytime by anyone...intimating i did this or had knowledge of it!!!! calling me a Liar without calling me a liar (sidenote: would love for him to refute anything that i am putting down in this review...he will know that he would then be exposed)...he also advised that Tim (daytime manager the day i purchased advised him (Keith) that i did a thorough walk around....makes no sense since Keith was the one present (by present i mean working at night...not waving to me goodbye as i drove off)...not sure why he would even bring this to light. Continuing with story he tells me that if i not happy with the hood paint 'fix' that I could pay the body shop to fix the car....I clearly was in AWE...not only am I a liar but they agreed to resolve an issue and failed horribly. Also to tell me that they "porter' did this as Courtesy....Really...So my Buyer BEWARE reminder is.... NEVER TAKE DELIVERY AT NIGHT, TRUST IS EVERYTHING AND IF A DEALERSHIP DISPLAYS UNTRUSTWORTHY VALUES AND ATTITUDES...AND!!! HOW YOUR TREATED THE DAY YOU BUY VS THE DAY AFTER!!!! It's up to people like me to OUT these types of occurrences to maybe save the next person. Note: I did reach out to Hyundai Corporate and unfortunately they said they could not compel Porter to fix or change anything....in addition they were not able to allow me to update my Survey sent to them....i would not however change anything great about Mike Moran....who got put in the middle.

Deborah

May 16, 2015

Chris always keeps me informed about what was going on. He had my car serviced, cleaned and waiting out front at the time I told him I would be there. Awesome service!

Justyn

May 15, 2015

My experience at Porter Hyundai over the past week was fantastic! I had such a great experience because of Service Consultant, Katie Lott, and Service Manager Lyle Price. Katie was attentive and immediately relayed my concerns to the correct employees in the service department in order to get my car completely repaired. Katie created and executed a plan to get my car fixed as quickly and efficiently as possible. Lyle went above and beyond while trying to diagnose an intermittent (and hard to reproduce) issue in my vehicle. Lyle was receptive to my input about the issue and ultimately found out exactly what was wrong with the vehicle. Thanks Y'all.

Lauren

May 15, 2015

Always excellent service from the Porter team... from start to finish! They're just always on point with services rendered, a friendly staff, and quick service. Those are just a few highlights of dealing with Porter Chevrolet!

Richard

May 14, 2015

It went well and they told me I needed tires would have never new it if they did not tell me

Judith

May 13, 2015

Just super friendly staff, the young women at the cashiers desk are terrific, I also had to go to the parts desk to get wiper blades, such friendly staff there too. This idiot was a success!

Renee

May 10, 2015

Check-in was immediate upon arrival, service was completed quickly, waiting area is equipped with WiFi and customer service is always excellent at this dealership.

Brad

May 10, 2015

Reasonably quick service and the wiliness to fit me in based on my availability even though it may not have been best for yours.

Thomas

May 9, 2015

Gary Wiegner. our sales person. is probably the best in the business. He understands his client's needs and desires and directs you to the vehicle that is right for them.

Mary

May 9, 2015

Everyone was friendly and courteous. The work I had done was going to take 3-4 hours so Porter provided me with a ride back home and then the shuttle came to get me when the work was done.

Sandra

May 7, 2015

Your representative Kate was very professional in assisting me through out the servicing of my vehicle. She seemed to have full knowledge of what services were available to me. Very satisfied with my visit.

John

May 7, 2015

Told Chris I needed the car by 10 and I got it by 10, less than the quote and two recalls that I didn't know about completed as well as the maintenance I wanted done

Florence

May 7, 2015

Crusty Betty was able to meet and exceed my expectations with the recent purchase of my Sante Fe. She was there for me as a customer finding out what I was interested in and guided me to the best vehicle I have ever owned. A satisfied customer Thanks, Florence Cleaver

Keith

May 7, 2015

I liked how I was always kept informed about my vehicle, and how all repairs were being completed. Customer service was very good.

Donald

May 5, 2015

Vey professional results. Met timelines and expectations. Communication was excellent and all aspects of the service was described beforehand, outlined in detail and accomplished impeccably.

Robert

May 5, 2015

Very good welcoming experience Matty my new advisor is very professional and knowledgeable for being new on the job .you have to crawl before you can walk iam sure Matty Wil be running soon n

Leslie

Apr 25, 2015

the salesman was very patient and understanding of my needs and assisted in me making the right choice for my car

Deborah

Apr 24, 2015

My family has been dealing with Porter Chevrolet for over 20 years and we have never had a bad experience down there. I will continue to use Porter Chevrolet for all of my service and for any future purchase on any new vehicle.

Tracey

Apr 23, 2015

Randy Day was absolutely the best sales person I have ever had. He went up and beyond what any other sales person has ever done to make me 100% satisfied with my new car and I wasn't even in the market for a new car! Outstanding!

Tom

Apr 22, 2015

Extremely happy with they way I was treated by the dealership and everyone there. The fact that GM stands by their product will keep me coming back. Special thanks to Mattie and Jimmy. Great people!

Ernst

Apr 18, 2015

Very efficient operation. Honest evaluation of potential problems. Cost was as expected. Pleasant waiting area. We bought our Malibu at Porter and have continued to have the car serviced there.

Shirley

Apr 17, 2015

Awesome service, very polite staff, clean facilities no appointment needed for simple oil change and wait time was less then an hour.

Peter

Apr 15, 2015

Again, I come to Porter Chevy, because of persons like Rich Kerr.. He is the Very Best Service person you have. He treats your very personally & professionally and he gets you in & out fast. Quality of workmanship is also very good.

Louis

Apr 14, 2015

I was greeted by Dakota at service who was very polite and very respectful looking. He explained the process and escorted me to the new car showroom and assisted me in finding a salesman. . My truck was finished 20 minutes earlier than promised, when Dakota brought my keys to me and thanked me for my business. All in all I was very happy with total experience and will be back..keep the good work.Louis

Maurice

Apr 11, 2015

Love the way we were treated. The sales man jack Dempsey was really a nice guy. I will be back.

Jeff

Apr 8, 2015

Maddy was a pleasure to deal with, called when she said she would and made my experience enjoyable ! The tech explained everything he did and took care of my truck.,Maddy was a pleasure to deal with, called when she said she would and made my experience enjoyable ! The tech explained everything he did and took care of my truck.,Maddy was a pleasure to deal with, called when she said she would and made my experience enjoyable ! The tech explained everything he did and took care of my truck.

Jeanne

Apr 7, 2015

Everything was handled professionally by a very friendly staff, in particular Charlie and Jack. They gave me the info that I needed to make a decision and then walked me through everything in the car. It all went quickly and next thing I knew I was driving home in a beautiful new car.

Patricia

Apr 4, 2015

Service agent Joe P was attentive, pleasant, and courteous, my car was serviced to my satisfaction in a shorter time than I expected.

Cammie

Apr 2, 2015

Charles Tucker was a pleasure and very kind as well as honest, and that you don't find to many places. He wasn't pushy either which was a first for me to experience. That was nice.

Nawal

Mar 31, 2015

The service person who worked with me showed great concern for my well-being as I was sick and my first time out of the house was to take my car to the dealership. She was very accommodating and showed genuine concern for which I am very grateful. As for the aspect of servicing my car it has always been great in the past and still was this time. I just wanted to mentioned the added bonus of this lady's personal attention to me as a person.

Gillian

Mar 28, 2015

I was more than satisfied with my experience , I dropped my car the day after I was supposed to and you guys still had it done the next day I really appreciate that . AND when I got my car back there was more GAS in it then what was lol !!! That really surprised me , and then I botcied my car was washed also !! I was so happy . I also noticed I left my bank card sitting on the passenger seat and when I got my car back it was STILL there , thank God ! And misty , she's AWESOME SAUCE, this is my second time having my car serviced at porter chevy and misty helped out both times , you guys need more people like her . Thank you porter chevy for your exceptional service

Robert

Mar 28, 2015

Porter Chevrolet has always exceeded my expectations when I need anything. I will continue to buy and service my automobiles at Porter. I will also reccomend this dealership to others.

Christopher

Mar 25, 2015

My experience was very pleasing. I would like to commend Misty on being very courteous, professional and very personable. She kept me informed of the progress of the repairs and cost.

Jerry

Mar 25, 2015

I was there to do a recall repair and though I had never been to the shop before the girls in the back treated me like a long lost friend.Thanks

Elizabeth

Mar 20, 2015

When my seat belt broke I headed for Porter's. It took a whilefor the part to come in but Misty D. Kept me informed, arranged a loner car and was great. See you when I get ready to trade. Elizabeth Bundick

Cammie

Mar 17, 2015

Katie Lott is amazing! She is such a pleasure and made my experience with you amazing to where I would tell other people about you! Thank you Katie

Pavol

Mar 16, 2015

Friendly greeting, Meghan at front deck is kind and processional. Oil change in less than 30 minutes?? Perfect!!!Good coffee while waiting. This is the way to go!!! Thank you!! Totally stress free!!!!Katarina Prandova

Sheila

Mar 14, 2015

I stopped in due to a service airbag warning light. As of right now the problem has been corrected! Misty in service was excellent and very accommodating! Your service department seems to flow very well. All in all a good experience. Thanks!

John

Mar 14, 2015

Drove up to service garage was met by a very friendly fella who Took my info walked me inside to service adviser whom I deal with when I take my car in for service ( misty Davis ).... Since I'm hearing impaired she goes above and beyond to see that I get the service done that I need !!! She a real pleasure to deal with and big asset to the porter team !!!

Karen

Mar 13, 2015

It was a great experience. The lady at the desk was fun and very organized. I think her name was Misty? She was great.

Diane

Mar 12, 2015

On time, efficient and no surprises. Was able to make the service appointment on line which I love. Thank you!

Clara

Mar 12, 2015

I sent my elderly Mom over to you with the car, you took good care of her since she can not walk well. You also fixed her car "like new" were the words she used. Work was done in a timely fashion, everything was explained to me over the phone and I was able to pay for the service via email. Excellent! We will use your service area again.

Ajay

Mar 12, 2015

Katie Lott was super helpful at the front desk. She helped us get our car towed, arranged for a loaner, and was very good about keeping us informed throughout the process. Also, Michael Jaconi was good about explaining what they were doing with the repair and helped us a lot with the cost.

Jamir

Mar 12, 2015

As always I was in and out. I ask for the service team to clean the salt of my car also, and it was done just like that.

Joe

Mar 9, 2015

I think everyone I have interacted with including Rich Kerr and Madelyn have been terrific to work with. Misty Davis has also been a big help. They make you feel comfortable and at home. They make you feel that they truly care about you. Their facilities allow for Wi-Fi so I was able to still do work while waiting.

Jermaine

Mar 7, 2015

Richard Donges went above and beyond to make sure I was very happy with my Traverse. He was always there to answer questions and always responded promptly. He also took his time to make sure I understood everything about the car.

Cathy

Mar 3, 2015

Our experience was very good. The staff was very knowledgeable and helpful. We have purchased a few cars from Porter and would return if we need another car in the future.

Jacklyn

Mar 2, 2015

They were very helpful and quick to inform me of the problems on my car. I had a rental so I was not inconvenienced. The work was prompt and well done.

Marjorie

Mar 1, 2015

I had add that I needed a new Fob and they called to make sure I had added that to my service. I thought that was nice that they double checked.

Kim

Feb 28, 2015

Misty was my service manager and she was wonderful. She was very upfront, kept me informed and cared about the work being done on my car.

Mario

Feb 25, 2015

Had a safty recall done for an airbbag issue,was repaired with 2 hours,great service and the front desk service people were very professional.

Mary

Feb 19, 2015

The checkin was quick and easy. The repairs was done in a professional and timely manner. The waiting room is comfortable and inviting.The customer service personnel are helpful, friendly and professional. The entire experience was pleasant. I don't mind waiting for my car.

Linda

Feb 18, 2015

My experience was great. The staff was concerning about my issues with my car taking great care that I was aware how it was unsafe to drive. They made sure my life was not disrupted by making sure I had a loaner car to continue with my appts.

Jeanne

Feb 10, 2015

No waiting, drove right in. very polite staff and nice accommodations while I waited which was shorter than I expected. great service center and staff

Donald

Feb 9, 2015

Used Expressed Service for first complementry oil change and tire rotation, etc. Service took about 75 minutes. All work was done well. Waiting room comfortable.

Albert

Feb 7, 2015

I just had a new remote key fob to be programed and it was done in a few minutes.. Service rep. was very nice and she was very professional.. the only thing I would comment on is the fact that I even needed a new remote key fob at all... both of the ones that came with the car had stopped working.. one stopped a couple of years ago and the 2nd one stopped working a couple of weeks ago. I think the remotes should last as long as the car.. if GM won't provide remotes that last maybe it would be good PR for the dealership to at least program new ones for free! I know the next time I buy a car I would certainly consider that as a plus!

Blanche

Feb 2, 2015

Everyone was very courteous and friendly. Service was quick and efficient. It is a pleasure to go there. At this time, I wouldn't go any where else for service.

Paul

Jan 31, 2015

I knew there was a vibration problem with my 2014 Chevy Cruze. Only Porter Chevrolet listen to my concerns and took the time to investigate, locate, and correct an area under the vehical causing the vibration sound. Please thank Richard Donges who give me a car to drive while my Cruze was in service, Misty Davis, and Doug the Mechanic

James

Jan 28, 2015

My car was taken care of just as it needs by talented, caring, responsible, and professional employees from start to finish. Truly appreciated

Jessica

Jan 27, 2015

Mike and Chris in the Service Dept. are always extremely helpful and very customer service oriented. Very much enjoy working with them!

Kevin

Jan 25, 2015

Everyone took care of everything! They were professional, polite and kept me posted on the work being done on my car. I was VERY impressed with both Porter and Geico and how they work together to make a stressful car accident much easier!!!!

Cynthia

Jan 24, 2015

the staff was friendly, they took me promptly at my appt. time. I was told how long it would take and the timing was perfect.

Mark

Jan 24, 2015

The willingness and patience of Gary Wiegner and his colleagues at Porter Hyundai to explain the sale and lease options, and to walk us through the lease process.

Dwight

Jan 23, 2015

This was my first oil change At porter and everyone was friendly and professional. They found a small chunk of tire on my right side passenger side, and immediatelybrought it to my attention. For the work that was performed I will definitely be back ThanksDwight Baxter

Deborah

Jan 20, 2015

The issue was covered by warranty. The repair was completed timely. It would have been a value add if the car would have been washed.

Karen

Jan 20, 2015

I hope management appreciates the Service side of the dealership. My trust of their reccomendations for work needed is one reason I have brought my last four cars at Porter.

Ann

Jan 18, 2015

For the 2nd time in a month I have had to take my 2010 Equinox in for service. The first time was for a piston ring replacement & broken manifold and the second for a throttle module (scary & dangerous failure!). In both cases "Rich" (first instance) and one of your female service attendants (2nd instance) were very patient with me in explaining what the situation was. I understand cars that have moving parts, but all these electronics are a challenge! Hopefully I will not need another visit until my next scheduled check-up. But...I'll be back. Ann Perry

Raymond

Jan 16, 2015

My recall was fixed much quicker than I expected. Also corrections were made on tire pressures without any cost to me.

Eric

Jan 15, 2015

Reasonably priced - which is unusual. Normally, I feel like I'm getting ripped off when dealing with a dealer for normal maintenence.

Carmela

Jan 14, 2015

Everything. The staff is friendly and courteous. Chris Lilly takes the time to explain what needs to be done other than my taking my car in for an oil change. This is very helpful to me. Also, when he tells me how long the service will take my car is finished within that time span. This is very important to me because I can keep other appointments I have made.

Mary

Jan 13, 2015

The oil change was fast and easy. I was able to take the shuttle home and the whole process barely disrupted by work day.

Darlise

Jan 13, 2015

The staff was very friendly and thoroughly explained the work that was being performed. The service advisor also explained maintenance that would be needed in the near future. Vehicle was ready when promised.

Carl

Jan 12, 2015

All staff were friendly and accommodating. The sales rep I worked with was very informed about the vehicles I was interested in and took his time working with me. I did not feel pressured or hurried. (I had actually began discussing vehicles with him the previous year but was not ready to buy) The financial rep was thorough and worked to get me the best financing, especially given my high credit score. I was impressed with the follow up calls and e-mails. It reinforces my belief you want a long term relationship with your customers.

Mary

Jan 12, 2015

Friendly service-people, quick, prompt service, speedy in-and-out, confidence that my needs were met professionally. All-in-all a good experience. I will be sure to call Porter Chevrolet the next time I need service on my Chevrolet.

Roxane

Jan 10, 2015

Scheduled for 2 recalls, also had an oil change & carwash. Maddie was great at check in and accomodated my requests. Pat the shuttle driver was fabulous! Even though it took a few hours longer, I was contacted to let me know in advance and even got the chance to run into some friends at the mall. It was a very positive experience and I would definitely recommend Porter to my family & friends.

Patricia

Jan 10, 2015

My oil change was handled quickly and I was given the information on items that should be repaired. The service advisor Jeremy and the young woman that assisted with my sign in were very helpful and knowledgeable .

Kimberly

Jan 7, 2015

Appointment was handle promptly, turned out I needed to leave the car for warranty work, I was supplied a loaner. Everything went well, including the service writer, she kept me in the loop the entire time.

Raymond

Jan 7, 2015

Was excellant except my car was done and was sitting outside for 25 min before I went to the desk and asked what was the hold up. The paper work was not completed and a girl had to get the person responsible for it. IT WAS NOT BUSY!!!!!

Dietrich

Jan 6, 2015

The salesperson, Jack Dempsey, understood our needs & even though our first choice didn't work out, he was able to find another vehicle that was an even better fit for us. He made the experience completely worth the drive from Virginia!

Robert

Jan 4, 2015

Dropped the car off the night before and got a call early for what the vehicle needed and it was done by noon.

Deborah

Dec 29, 2014

I have dealt with Porter for many years now and have never been disappointed with my experiences. I have recommended family members and friends.

Carl

Dec 23, 2014

Efficient, courteous and knowledgeable staff. I feel like they take a personal interest in my needs and comfort. My service advisor Chris Lilly is excellent.

Robert

Dec 17, 2014

My service adviser was great and the Drive up service without an appointment is the BEST!! Thanks again and enjoy the holidays

Debra

Dec 13, 2014

Chris is great to work with. He took care of everything for me to make it quick and easy to get back to work while my car was being fixed.

Melinda

Dec 12, 2014

Straight forward and respectful sales & management staff who are knowledgeable about their products and resourceful in pursuing answers if they don't know.

Nicole

Dec 11, 2014

I explained I needed to be at work and I didn't wait long at all. Not even an hour. The woman who helped me wasn't in charge of the express service (that girl was no where to be found) but she was in charge of regular service. She was lovely. She explained everything to me well and felt as though she was straightforward with me. Often no one explains anything but she took time for me and I appreciated it. Having wifi in the waiting lounge was great I appreciated that very much. Nothing annoyed me. It was an extremely pleasant experience. I am not going to dread coming for service.

Anne

Dec 6, 2014

Katie was very helpful and sweet. She took care of my car, and she made sure I was comfortable during my brief wait.

Janis

Dec 5, 2014

Great customer service. As I was having a large service job done, they arranged for a rental which was very convenient for me. It was raining and they made arrangements to drive me to the rental office. Courteous too!

Kimberly

Dec 3, 2014

Very friendly and prompt service. The cost was better than expected and the time was shorter. Everything about this service was great.

Alfred

Nov 27, 2014

I am a widow, 82 years old. I drove my Equinox right into the service dept. at Porter's without an appointment. I was taken care of immediately, had my oil and filter changed, tires rotated in less than an hour, at a very reasonable charge. I wish I could get this kind of organized service at other places for all my needs. Thank you Porter, for making this task so easy and convenient for me.

Vickie R.

Nov 21, 2014

Our family has purchased 5 Hyundai vehicles from Porter over the last 9 years. We have always found the service to be quick and efficient. We keep coming back to Porter for all of our vehicle needs.

Jessica

Nov 21, 2014

I had an appointment and needed to leave a a specific time to make it to another appointment and the staff (Chris) made it happen.

Gary

Nov 19, 2014

I was greeted promptly by two very pleasant employees. The wait for the oil change was longer than I expected, but I was happy with the service and that the car was checked out and fluids topped off. The internet access make the wait more pleasant.

Crystal

Nov 19, 2014

Everyone was courteous. Facility is clean. Wifi was available. Chris was very helpful in finding that my warranty covered most of the cost of my service. Shuttle drivers were very friendly and personable. Problems with the car were diagnosed and fixed.

Robert

Nov 18, 2014

There is free wifi so I can work from the waiting area. They are usually pretty quick even with appointment

Janet

Nov 17, 2014

I have been utilizing Porter for over 20 years and my experience is always great, whether Sales or Service. Although the Service area has changed quite a bit over the years, and I am getting to know who's who again, I still am impressed how they listen and are always pleasant when you get there. The waiting room is great, coffee, big screens to distract from sometimes a longer wait... but always comfortable.

Michele

Nov 16, 2014

I really like how every time I take my car in for an oil change, every person who works there is friendly and they have looked after my best interest. They aren't pushy and are still friendly no matter whether I go along with their recommendation or not. I have never walked out of their disappointed.

Vanessa

Nov 15, 2014

Friendly, courteous intake staff. Called when car was inspected and informed me about what mechanic had discovered about a particular problem. Was prompt in informing me when my car was ready for pick up.

Robert

Nov 14, 2014

How hard Mike and team worked to determine what the problem was, kept me informed and provided a loaner car until a new rim could come in.

Waldo

Nov 11, 2014

It was a a very friendly n clean place. And the sales person r very nice. They also stick with what they tell u they r going to do. They also have a quick service department.

Theodore

Nov 11, 2014

Jack Dempsey was a great sales rep. Spent more than ample time with us as customers. Great personality and customer service. Ensured that we understood the electronics of the car before leaving the lot. Thanks Jack

Elizabeth

Nov 10, 2014

I was told that it was an one hour wait time for oil change and I was there almost two hour. No one notified me on the extended wait. It made me late to pick up my children from school.

Russell

Nov 8, 2014

awesome service. the indiviual I cannot remember his namewho took the intake on my car was curtious and a pleasuntperson to deal with. Thank you for servicing my car. also Tom Coxalso ask how my service and how I was treated and that I was taken care of. that is what brings customers back to portercheveorle' ps sorry about the misspelling.

Shwanda

Nov 8, 2014

No hassle about things that are minor and can wait to be done when money is available. Focus was put on necessary problems that needed attention not things that could wait until another visit. No pressure and understandable service reps.

Nijeria

Nov 5, 2014

It was extremely clean. I didn't wait long. The service was very precise and professional. I will be going here instead of my normal dealership.I just am curious as to why the oil change mileage is 4500 instead of 5000.

Harrison

Nov 3, 2014

I brought our car in for a recall. It was frustrating when I spoke with the service rep and she told me a needed to have all my keys with me. This should've been told to me when I had scheduled the recall appt.

Marshall

Nov 3, 2014

I was disappointed when I dropped my car off on 10/24/14 for service when I was informed that the warranty work and other services were unable to be performed. Misty explained the situation to me and appoligized for the inconvenience. I dropped the car off again on 10/30/2014 and was provided a loaner car. Misty kept me informed on the status of my car and warrany work and when it was ready for me to pick in the afternoon and I was not charged for the oil and filter change. Although I was initially disapointed I understand that sometimes things can go wrong. Porter's went beyond my expectationa to rectify the 1st visit and I greatly appreciate that. I have two cars that I have serviced at Porter's and will continue to do so because of the continued customer service.

Karen

Nov 2, 2014

Recall item with ignition key possibly shutting off. Seems to have been taken care of, although I don't know exactly what the fix was.

Susan

Oct 31, 2014

quickly in & out for my oil change, Justin is the best service manager you have - friendly, compentent & empathic

Joshua

Oct 31, 2014

Jack was very help full and made the entire process a pleasant easy experience. He also did not pressure me like I felt other dealerships had and just worked with me to find a deal that I could be happy with .

Elizabeth

Oct 30, 2014

The service technician by the name of Chris Lilly was most attentive and helpful with my recent experience with Porter Hyundai. He noticed when I walked in and right away when no one else acknowledged me I went over to him for help. Also, one of your managers by the name of Tim Mauser came over to me when I was there to know if everything was okay and was there anything he could help me with. I am so floored every time that I come into Porter Hyundai for service or to look at a new vehicle of how helpful and courteous your staff is.

Philip

Oct 30, 2014

The only inconvenience was that no loaner vehicles were available and no options were provided. Fortunately, Enterprise had a vehicle for me to rent in the interim. Do I submit receipt for reimbursement?

William

Oct 30, 2014

very well pleased with randy great sales and rich in you service dept. this is my 5th new car since 2007 very pleased

Joanne

Oct 12, 2014

They found area on my under carriage that was bad and took care of it immediately. It was done ahead of time projected. Also got me in a rental immediately. Excellent!!

Bruce

Oct 3, 2014

Sales and service staff were friendly professional and knowledgeable. No hard sell tactics and answered all my questions and even suggested other questions that I had not thought of. Keep up the good work

Dorotheia

Sep 28, 2014

The service advisor let me know right away about the wait time and got a rental car so I wouldn't have to sit.

Robert J.

Sep 27, 2014

I bought the car at this dealership and have taken it back for service ever since. They have great service and decent prices. They keep me apprised of work that needs to be done. I plan to buy my next vehicle from them.

David

Sep 26, 2014

Dave Burgess was very straight forward and helpful. Financing went just as fast and effectively. They were a little slow in getting the car ready once purchased, otherwise the experience was great!

Robert

Sep 22, 2014

Service Manager Chris was very organized and responsive to my needs. Pointed out several preventive maintenance items that adds to my vehicle performance confidence. I will be back.

Mary

Sep 21, 2014

When I call to make an appointment Erin, who answers the phone really pushes the walk in service option. She is not very pleasant to deal with either. I would much rather make an appointment because I am more likely to stick to that time. I ended up not bringing my car in until after the recommended miles had passed. If I had an appointment I would have brought it in before. On the other hand when I came in the first person I spoke to was not very friendly. Since I have only been there a few times I did not realize that I should pull into the bay even if there are other cars there. She made me feel like I should have known that and told me to move my car into the bay. Justin on the other hand saved the day. His customer service skills overshadowed the not so stellar actions of the other two employees. My car was done quickly and he explained everything that was done.Thanks to Justin!!!

Ray

Sep 20, 2014

Madelynne (service advisor) was friendly, competent , and sincerely interested in making sure my visit went smoothly.Also, the following day, I phoned in to say that I had an oil "drip" leak. She told me to bring it in so they could check it. Upon arriving at the Dealership, she saw me coming through the door and dropped what she was doing to tell service to take my car in immediately. As the problem was minor, that visit was only 15 minutes.She`s a good employee and Porter is lucky to have her. If I was still in business, I`d hire her in a second.

Amanda

Sep 18, 2014

Ease of online payment and quick process for pick-up after service was complete. Service completed in a very timely manner.

Lauren

Sep 16, 2014

Mike M. was the best salesman we have ever met. He has exceptional personality. We felt comfortable with Mike and valued his genuinity. Our experience gave us a natural, easy going feeling. We sure did not feel pressured or dread having to come to the dealership, like others in the past where they present with a faux personality. Mike was very accomadating also with our schedules. He also came in on his day off the day we purchased. Mike M. will take your dealership far in sales and customer satisfaction. Much thanks for everything!!

Deborah

Sep 15, 2014

I have dealt with porter for many, many years. I wouldn't go anywhere else. My sales guy is Sarco and I just love him. Just about my whole family now deals with him.

Joan

Sep 14, 2014

Chris very kind and professional. Brooke very good when I picked up car and on the phone before I came in. Part was ordered for me and due to come in next week.

laquecanta

Sep 13, 2014

My situation was isolated as no one seemed to understand the problem I was having. I couldn't hear my chime whether backing up, opening the door with the keys in the ignition, driving with my emergency brake on... Nothing. I explained that upon arrival, but was not understood. I was told that the volume was just down. I knew that wasn't it because my door speakers would go in and out while driving. I suggested that as per my online research, it might be the speakers or amp. At the last minute while driving to get my vehicle, I luckily for the call that it was the speakers after all. It was an expensive fix but a relief at the same time because I was already planning on going to Diver because I knew it hadn't been fixed just by adjusting the volume. I only suggest that the customers' opinion be considered when taking on a fix that doesn't seem normal. The great part was how truly kind and pleasant the service department is at Porter. By far, their service department has been my favorite and easiest experience. Misty even helped me by getting me a rental car while my whole ordeal was taking place... no questions asked. Awesome team at Porter.

Andrew

Sep 12, 2014

Friendly, easy to work with and gave a detailed description of the issues and a timeline of when it would be done. Gave me a complementary car to use while my vehicle was getting fixed.

dakster42

Sep 11, 2014

Due to the current recall situation there is an almost 3 week wait for anything but the most basic service and/or serious emergency situations. After being refused service (random oil light ) by 3 dealerships along Cleveland Ave, - ("take it to a Chevy dealer this sounds like a GM problem"). I decided to try to convince the desk personnel at Porter Chevy - Hundai of the potential seriousness of my problem. They listened politely and arranged for me to speak to the service manager. Jim listened and agreed the situation had potential to develop into engine failure. Jim arranged for my car to be to be examined that morning and repairs completed by early PM. The problem was a leaking oil pressure sensor. Repairs consisted of replacing the sensor and an electrical harness that was soaked with oil. KUDOS PORTER CHEVY .... Thanks Dennis

DaveG

Sep 3, 2014

I recently looked at a used car at Porter and was very happy with the staff and facilities. I have used their body shop in the past and I have been very satisfied with their work. The staff has always been friendly, knowledgeable and helpful. I will certainly do business with them again.

Donald

Sep 2, 2014

Service Manager Rich, great, tells me how long it will be and sticks to it. Nice folks to deal with.

Jennifer

Aug 29, 2014

I had to bring my HHR in for the recall for the ignition. The only issue I had was I wish when the rep called to make my appt they told me what I had to do. I was there for an extra 30 min more because I did not know I have to go to the service area ( i went to the body shop area) and I parked my car and went in..once i was waited on I was told i need to move my car in the line wait there for someone to great me just to come back inside and get in line again.

Mark

Aug 27, 2014

Nice folks at the service desk, great customer lounge area and complimentary coffee and water are all very good. The only that is needed is for customer's vehicles to get a complimentary car wash when they bring in a vehicle for service, honestly, it goes a long way for making folks feel good about their service experience. Please consider this service, it would mean a lot to those of us that bought Chevy vehicles. Thanks!