Used Cars for Sale at Preferred Auto Lima Road in Fort Wayne, IN

Popeye

Aug 25, 2014

The sales people were friendly and helpful. They allowed us to take the car over the weekend to test drive it and have a mechanic go over the car. I would recommend to anybody looking for a car to stop by Preferred Auto in Fort Wayne, IN.

Melissa

Aug 23, 2014

Car search for my college bound daughter was easy thanks to all the people at Preferred Auto on Lima road.

Ed Steger

Aug 23, 2014

great customer service!! I loved the way they treated us.

anonymous

Aug 22, 2014

Big Steve is an excellent car salesmen. He put our stress of buying a car at ease and showed us exactly what we wanted! Thanks:)

Michelle my Belle

Mar 20, 2014

I feel very comfortable coming here. I feel I won't get taken for work Not needed. They do a Great Job! It's a very organised, clean, hospitable place. Was repaired on time. Let me aware of some things to keep an eye on. Manager was right on with the repairs and explained things to me. I recommend to my Family and friends. Needed some paint repair done and recommended someone for me.

CatL53

Mar 8, 2014

I talked to a salesman over the phone. He was very helpful and gave me the information I was asking for. Although I did not end up buying here, I would go back in the future and see what they have.

Rich One Happy Customer

Mar 3, 2014

Over the years I have dealt with many dealerships and only a small handful have made a impact on me and who does my maintenance and repairs and where I would recommend and Preferred Auto is one of the greats. I highly recommend them. I look forward to my Next Purchase from them and my Maintenance appoinments.

not provided

Jan 12, 2014

Took my car in for oil change and transmission fluid change, was told last time I was in for oil change transmission would cost about $90 to flush and fill. The girl who didn't really help me charged me $149 and it took 3 hours. I was originally told 1 to 1.5 hours. She didn't tell me why it took so long and why I had to pay so much. I wont go in again unless Mike is working in service.

R.Inman working mom

Jan 12, 2014

Very happy with the service I received. I dropped it off at 7:30am, and they had me at work by 8am. Picked me up at 4PM. My van was done & washed to ready to go. They explained what I need to have done soon & their quote. Thank you.

Doug and Sandy W - 2001 Ford Escape

Jan 11, 2014

Candice Endrulatis was excellent in caring for our car. She went above and beyond our expectations by advising us of all issues with our vehicle. She also checked and provided other essential repairs that were needed and helped out when a couple small repairs were also found. And her knowledge of repairs were also very impressive! We would highly recommend anyone to this facility for repairs and regular maintenance requirements for your vehicle.

Rach

Jan 10, 2014

I sent my car in because it would die and sputter but the problem did not get fix, although another issue that could have been bad did.

Mike McArdle

Jan 4, 2014

Mike Adams service advisor keep me informed of the problem and cost to repair the problem. He does a very good job of keeping good customer relations.

Nedzib Halimanovic

Jul 4, 2013

I took my car in one day to see if they could fix my automatic seat adjustment for the drivers side. I figured based upon reading several troubleshooting tips that it was a relay issue in the trunk. The mechanic apparently didnt even look at the relay, but convinced me to pay him $45 to take the door panel off and switch out another common bad part. Guess what, turns out that it wasnt that part, but the motor was going bad under the seat. I find that hard to believe seeing as the seat still works occasionally. So while being robbed of $45, two days later, my remote locking doesnt work. And I cant open my trunk. I took it down immediately and had the same guy take a look, fiddling with the trunk lock for about 30 minutes. He told me to come back the next day because he had too much work, and he want getting paid a dime from me to look at my issue. So I did. The next morning, I left my car there at about 8am telling the front desk gentleman to call me for an estimate once the mechanic looked at it. I called at noon to see if it was ready because I hadn't gotten that call. Thanks. Still being worked on apparently. I finally got a call around 2:30 and they told me that he didn't know how to open the trunk. Told me I could cut a hole in the backseat! Lies. They refused to do the work because they knew they weren't getting paid. I came to pick up the car. All I needed was the key and one of the employees looked at me like I was an idiot, completely ignoring my presence. Someone else got me the keys, and I got in my car, only to find dirt on the floor, upholstery and the seat adjustments were all messed up. I thought these guys were good up until now. Very disappointed. Be weary.

Brandy Smith

Nov 26, 2012

Even though I was not able to get the van I wanted. They still tried to get me it. It felt that I was the only one that they wanted to help when I was there when others would always be distracted. Thanks for all the help you gave me.

Madmom

Sep 8, 2012

At my last oils change I complained that my tansmission was shifting hard. Service manager Mike told me to hold off until my next oil change and the transmission servie would be included in the work. Today I took my car in after making an appointment to get an oil change and have the transmission service done. Different service manager on duty. When it was time to pick up my car I was told the charge would be $143.23. My oil change was free but the transmission work was not covered, when I was told it would be on my last visit. I told him that is not what I was told. He said he checked and they said it was not covered because it was maintence. Humm when I had a problem it probably would have been covered. Oh they did knock $29.95 off my bill, how generous. I should not have had to pay anything. It was their managers mistake but I had to pay $113.28. Poor customer service, poor management. I will not be taking my car back to Lima Rd Preferred Auto for sure.

family car guy

Feb 10, 2012

Preferred Auto provided extremely fast service for our oil change today.

Brian

Jan 7, 2012

The service empolyees are always professional and explain the work they have done and also what needs to be done. This is a relief, because we want our children's cars to be safe, since they travel out of town to school. Also, it is convenient that they pick up my vehicle at my place of employment

Everyday use

Dec 16, 2011

Today my wife took our Vue in for a service ahead of the scheduled time. She was very surprised that they took our vehicle in early and it was done quickly.

Cars are transportation

Dec 9, 2011

I have a 02 Saturn that has 255000 miles on it and Preferred on Lima have keep me on the road for most of them!

doggirl

Dec 9, 2011

I was thinking the horror of breaking down out of town! Preferred took the horror out of breaking down out of town. Mike and Jay were very courtesy, and took the fear out of being a female out of town with a broke down car!!! Also checked with my mechanic where I live and they were real close in Price Thank-you Preferred!!

BLL 400

Dec 1, 2011

Thank you for giving me this opportunity to review Preferred Auto. I have been taking 2 of our vehicles there is year & have been very impressed with their oil changes & all their checks & car wash & vacuuming that is all included! Mike Adams is the main service scheduler & he is very prompt when I was scheduling from my workplace but I am continuing to take the vehicles to Preferred Auto even though I no longer work at the same place where the oil changes were initiated through the workplace concierge. I just can't say enough about their thoroughness & trustworthiness since I drive 70 miles round trip to my workplace! Thanks again.

csaw9999

Dec 1, 2011

always great service and friendly staff. will return for next service needs.

sports enthusiast

Dec 1, 2011

Took my Tacoma in for a 3,000 mile oil change. It was taken care of on time and in a timely fashion! Friendly service manager, great coffee, comfortable waiting area

Sandy

Dec 1, 2011

They always take my van in at the appointed time and have it ready when promised. If an unexpected problem is discovered, the service manager explains it thoroughly along with options to correct it. The shop is clean and neat, and my invoice always lists the name of the mechanic who worked on my vehicle.

Alphabet

Nov 28, 2011

Excellent service each time I take a vehicle in to the service department!

GKing

Nov 24, 2011

I always know I'm going to get the best service when I take my vehicles to Preferred for service...never any worries.

Focus

Nov 22, 2011

It was our first time going to the service center and getting the oil changed. They were all really nice and helpful.

AverageJoe

Nov 21, 2011

This visit was nothing out of the norm for Preferred. Great pricing and felt like an individual. As usual they went out of their way to make sure I was satisfied.

Car Owner

Nov 14, 2011

Everytime customer service is great. The maintance is always done in a timely manner. I've had a situation in the past with them where they had to re-do something on my car and they put it on the highest priority and did it with no charge. (Which is the way it should be)Would recommened them to anyone for car maintance.

Torrent

Nov 10, 2011

Great service around my schedule! Polite, courteous in all interactions.

Mom w/3 trks

Nov 9, 2011

This particular Preferred Auto Service Department (I'm sure the others are good as well) has provided great service to me. This location is near my place of employment. I can drop any of my three Chevy Silverados off at a drop of a hat without a huff, frown or gasp of air from the Service Writter/Manager/Assistant. They will take me to my work and then drop the truck off after it is done. I can pay over the phone, VERY convenient. They always tell me if I need to have attention paid to anything with the truck (ie: tires, brakes, etc).

Good Car Value/Service

Nov 9, 2011

I purchased my vehicle from this dealership and have been very satisfied with everything From the time my husband and I left the dealership to all of my oil changes. I take my husbands car to the service department when oil change is to be done. Thanks for all your honesty

KWahl

Nov 7, 2011

Always great service, everyone is so friendly and very professional! Wouldn't go anywhere else

not pleased this time

Nov 5, 2011

I would like to say that I normally LOVE them- Mike Adams- GREAT. Brian- NOT. It took over a week to even get a loner vehicle and the loner was given to me on empty. He told me he would call me in the morning each day and I would have to call him after not recieving a call before 1:00 PM. When it was finally repaired, he had not addressed one of the issues I had brought my car in for. So, if you go to Lima's Preferred Auto in the future, make sure you only deal with Mike if you want any attention AT ALL.

OLD GEEZZER

Nov 4, 2011

NEED SOMETHING DONE THE SCHEDULER IS ALWAYS HELPFUL TO WORK AROUND YOUR TIME. THEY GET THE CAR IN FOR SERVICE AND GET IT OUT TIMELY.

Vikings55

Nov 4, 2011

I came in to get my oil changed at 3 when my appointment was set for 330 and they let me in no problem even though i was early.

Shades

Nov 4, 2011

The sales people were not pushy. they found the car that was right for my partner and me,however the finance person wasnt all up front. I was to be a cosigner and ended up being the buyer. The service people were farely speedy for an oil change.

SUV Lover

Nov 2, 2011

Dealership is always prompt and service is top notch. I recommend this place to my friends

Cool Guy

Nov 1, 2011

They always do a quality job and have good prices with the Castrol $7.00 rebate check you get for your next oil change. The only problem I had this time was that it took over an hour and I was one of the first appointments for the day. Overall a good experience.

syork

Oct 30, 2011

They kept me feeling safe by finding a problem with my car and taking care of it.

Working Momasita

Oct 27, 2011

as always, service staff is PHENOMENAL. They make you aware of any information, provide you with knowledge, credible updates and get the job done, professionally and on time.

Day to Day Driver

Oct 26, 2011

I love coming here. They are always so nice. They always explain any work I have done to me prior to it being done, and they do not make me feel stupid with the questions I ask. Thank you for your nice ways!

Coach

Oct 24, 2011

As usual, on this visit, I was greeted prompty; and, even though I was 45 minutes early for my appointment, they got right on it. I was out of there within 45 minutes--oil change and inspection Plug car wash!

Driver

Oct 24, 2011

In for a quick oil, lube and filter great job and very timely.

LDSnake

Oct 22, 2011

Repaired my 2000 Galant at Preferred and received straight advice and quick response time. Got it done in one day and its running great now.

GeeGee

Oct 21, 2011

Love the service, everyone is friendly and explains problems, gives you a quote so theirs no surprises. Service is done in timely manner and me and my JEEP are happy.

BigMac

Oct 21, 2011

Purchased my grand prix from here, was more than satisfied with the quality of the car for the price I paid. Technicians are great, facilities are clean. Plus, free carwashes. What's not to love about that?

I don't have one!

Oct 21, 2011

Preferred Auto on Lima Road in Fort Wayne, IN has a great service department!! It is easy to get an appointment for service and the staff is friendly and respectful to their customers. I have used the service department several times and have never experienced a problem. I would highly recommend the Preferred Auto service department to anyone. Thanks Preferred Auto!!!!

OldMan52

Oct 21, 2011

The staff at Preferred Auto is always friendly and they help you out when needed.

Truck Guy

Oct 21, 2011

Service is always great, very professional company.

Ruby1

Oct 21, 2011

Over-all good experirence with everybody in the service department.

Murano fan

Oct 20, 2011

I called and got an appreciate the same afternoon. Service was done and even the rear wiper was replaced which I hadn't scheduled during my call. Very pleased with friendliness and service.

Carz56

Oct 20, 2011

I always bring my vehicle here, they take care of me every time!

Swihart

Oct 20, 2011

We purchased our vehicle from Preferred a little less than a year ago and have had a wonderful experience both with the buying process and the continued maintenance. They are always very friendly and go above and beyond the requested maintenance by asking if there are any issues or questions we have about our vehicle.

Dot hogan

Oct 20, 2011

Excellent service here. They always take the same day

Baker

Oct 20, 2011

Quick to get an appointment friendly service. Helpful in explaining repairs. Shuttle service was nice to take me home.

Dick B

Oct 20, 2011

I've been here three times and all three times Brian has been Johnny on the spot.