Used Cars for Sale at Premier Subaru Watertown in Middlebury, CT

Dealer2016

Oct 16, 2016

Long waiting for a test drive and the sales rep keep saying he is looking for the car, it took more than an hour to get a test drive. I had to cancel my other appointment due to this waiting. disappointed:(

Christine Gorneault

Oct 13, 2016

My husband and I were very impressed. Ariq Ross our salesperson was awesome, not pushing. He listened to what we wanted and delivered. Jeff Irzyk was also very attentive and helpful with our budget and AJ was excellent in going over all the wonderful features of our new vehicle. We highly recommend Premier Subaru to all our family and friends. I love our 2017 Outback!!!! Thank you.

Matthew M Gibbs

Oct 11, 2016

Christopher Kasidas and Sherry Antoni were very friendly, professional and helped make me feel welcome. With this being my first time leasing a new vehicle, they helped guide me through the choices and making the right ones for my situation. They made me feel unpreshured and the entire process and enjoyable experience!

Mred1949

Oct 6, 2016

On the last Sunday of August we went to Premier Subaru in Watertown and test drove a 4 cylinder 2017 Outback. We wanted to test drive a 6 cylinder outback but they were closing. So on the following Monday we went back. We were told that they did not have any 6 cylinder outbacks on the lot. We were told that they would have one within two weeks. They took our name and phone number and promised that someone would call us as soon as the car came in.Well it's Oct. 6th and we never have heard anything from Premier Subaru. No one followed up on our request. I guess that they didn't need our business.We did wind up buying a 2017 Outback Limited from Center Subaru in Torrington.I would not recommend anyone doing business with Premier Subaru in Watertown. Very poor way to be treated.

FeezyUSA

Oct 5, 2016

I went to Premier Subaru for my first lease in 2014, so I was confident I'd get decent service. However, my experience this time exceeded my expectations. Jeff greeted me when I walked in, and Ed couldn't have been a friendlier or more patient sales person. I felt genuinely well taken care of through the process of leasing a new car, everything was explained clearly, and I was impressed with the excellent customer service. Kevin, who did the finance work, was also terrific. I was treated with respect, friendliness, and there was no hard sell. I dropped in on Thursday night, and picked up my new car on Saturday. So easy, so stress-free! Jeff takes the time to meet with every customer before they leave in their new Subaru, and that was another professional courtesy that I really appreciated.

Rita100416

Oct 5, 2016

Excellent experience. Salesman, Edwin Estrada very thorough, and helpful. Patient, answered all of our questions. A very pleasant experience with the salesman and the dealership. Seamless. Rita and Mark Greene

Anderson556

Oct 4, 2016

Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and family when in the market to buy.

Jerry1946

Oct 4, 2016

With my limited space in our garage I had to search for an auto I loved under 175 inches long. I drove 5 autos with those specifications. Jeep, GM, Mazda, Honda and Suburu CrossTrek. Of all the dealerships visited, Premier took the time to listen to my specific needs. I worked with Michael and he put me into a comfort zone and never once compared his auto to all the ones I drove. He spent a lot of time focusing on the attributes of the Suburu (CrossTrek) We drove a CrossTrek to my home to see how well it fit in our garage and was amazed how well it drove. Everything Michael said about the CrossTrek was right on. No hard sell, no let me talk to my manager just positive attributes of the CrossTrek and the dealership. I have purchased over 10 cars in my life time but this dealership is the best. Price was what I expected and the CrossTrek that finally came in was everything Michael said. Michael wears Premier Suburu in his heart. What a terrific employee and dealership.

Jim P

Sep 30, 2016

This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at Outbacks. He knew the product and you would think he was sales staff. John then handed us over to Fred. This was a no hassle sale. There was no hard sell, discussed price of car which was very fair and our trade, also fair. We were happy with the offer and appreciated the staff was pleasant and not pushy. Would have given a 5 but they were having computer issues so we were told someone would call us later w final numbers on money to bring later that day. No one called. The next day we had to make a couple of calls because when we called the calls were always sent to voice mails. Finally I had to tell receptionist do not give me voice mail I need to talk to someone. Once I was finally able to connect with a live person I was able get the info I needed. On day of delivery the car was ready as promised. Like their approach to the customer and would recommend them.

brm

Sep 26, 2016

My husband and I needed to buy our daughter a new car. We have only bought new cars and only once had a salesman we liked and would go back to...Until now. Our salesman Chris was an amazing person to work with. He asked us all the right questions and was not pushy. He wanted to make sure he sold us a car right for us. Since this was our first Subaru, he made sure we knew everything there was to know about them. I can say with utmost certainty that our next car will be a Subaru. My husband and I live in New York. I will gladly travel back to Premier Subaru in Connecticut to make the purchase. Thanks Chris for your excellent service. We really appreciate it

Dor

Sep 20, 2016

I knew I needed a new vehicle and was dreading the process of shopping. From Internet communication, sales, and delivery, it was a good experience. John Risk knows his product and explained everything very clearly. I was impressed with his patience in demonstrating the features and the test drive. I love the new Forester, this is the first Subaru I have ever owned. I look forward to many family trips with it. Sherry in the business dept has a great sense of humor and was very patient also. Thank you,Dorothy

Carol P

Sep 19, 2016

I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, my Sales Associate, was very knowledgeable and helpful in making sure I got the right car and options. Sherry in finance made signing the paperwork almost fun! They also beat two other Subaru dealerships' prices in the area. I highly recommend going to Premier for your next car!

susan

Sep 15, 2016

Purchased my latest Forester this week after 2 leases. My experience was GREAT. John Risk was very gracious, calm, no hard salesmanship, but full of information and help. I explained what I was interested in and he went through each of my options., explaining pros and cons of each. Let me drive a 2017 Forester. Explained cars that were available, walked the lot looking at colors - nothing let to speculation. John helped set up radio, Bluetooth with my phone, went through all the perks of the car. WONDERFUL experience. John was a great help through the whole experience.

jenandrob

Sep 12, 2016

We walked in expecting a hard sell. Ed welcomed us and did not push us at all. We felt very comfortable and ended up purchasing a brand new Outback. We're very happy.

tonym

Sep 8, 2016

Purchased a Subaru based on its quality and its safety ratings, especially liked the fact that all models had AWD.Edwin Estrada walked us thru the entire process, was extremely professional and at the same time connected with both my wife and I on a personal level. Ed took the time to walk us thru the features of the Legacy, demonstrated all the features and made it clear that if we had any further questions we could call him at any time.Sherry was extremely professional and made the paperwork and financing end of the purchase as painless and as quick as possible I would recommend the dealership and the staff, especially Ed and Sherry to anyone looking to purchase or lease a vehicle

Crosstrek2016

Sep 7, 2016

Hello. I just purchased a new Crosstrek. I had a great experience that started out with Jeff and Michael. They were both great. I came in with numbers from another dealer and they were able to match them even though they were a tad high. It was great to be able to use a local dealer. After I had set it all up and was told the car would be in Branford in about two weeks but come to find out I had to wait over a month for the car to actually get shipped from the factory. I was ok waiting for the new car since I knew I would be the only driver. I was then passed over to a salesman that didn't seem to have it all together. He didn't need to "sell" me a car since I knew what I wanted and what I wanted in it. I had very little communication with the salesman actually I had to follow up with him. The part that bothers me is I was set up for a pick up appointment but when I arrived I found out they did not have my insurance information even though it was all sent over ( I confirmed and asked for confirmation from my agent). I then had to wait and take more time off from work in order to get my new car. This was inconvenient since it seemed as though I was working on their schedule and not mine.Sherry in finance was great. She was friendly and personable. She apologized immediately for running late for my appointment. She was through and was not pushy with anything she had to try and sell me. I was hesitant to use this dealer since I have heard bad stories about it. i will continue to use them for service but hesitant to recommend it to someone that is not sure what they want.

Subaru Lover

Sep 1, 2016

I recently bought a used Subaru Legacy from the Premier Team. I couldn't have been happier with the experience. Sarah, Bob and Jeff made the transaction a breeze. My husband and I traveled from Long Island and it was definitely worth the trip. Very professional and high quality experience from start to finish. I would definitely recommend the Premier Team.

Steve Z

Aug 31, 2016

My wife and I just bought a Forester from Premier, and we had a great experience with Chris. He was extremely helpful, not too pushy, got us a great deal, and made the buying experience easier than we expected. We arrived in the morning looking to buy and drove our new car off the lot the same day! Our experience with Premier was much more positive than the last Subaru dealership we had been to, where the sales associate didn't seem to care one way or the other whether or not we bought a car from him. We love our new Forester, and we'd definitely come back to Premier if we decide to get another Subaru in the future.

Donna p

Aug 31, 2016

This was our second experience with the dealership and will go back for another vehicle in future...It was great and we got a great deal as well... Great people.... Speedy service ...

Paul Christopherson

Aug 30, 2016

The sales rep AJ was wonderful-- honest, pleasant, knew his stuff, courteous, obliging. The manager Jeff was efficient, helpful, smart. He gave me a fair price--I told him I was shopping around--and I took it, no negotiation necessary. The next day was delivery, the car was ready and beautiful, and Eric was helpful. The paperwork was delayed for an hour by something, but after that Kevin was great also.

Lauren Clark

Aug 29, 2016

Walking into Subaru I was greeted right away. It was a pleasant experience. The car salesman I had wasn't pushy just a poor lack of communication. I wouldn't recommend going through Chris personally but the other people there were very satisfying. I love my new Subaru.

DgcGrc

Aug 28, 2016

It had been many years since we bought a car and were dreading the experience, but as soon as we walked in the door and through the entire process we didn't feel pressured or uncomfortable. Kudos to our sales consultant, AJ Daluz, whose knowledge of the vehicles and pleasant demeanor was overwhelmingly appreciated! Accolades also to Jeff Irzyk and Sherry Antoni for their special assistance. A unique car buying/leasing experience. We can't be happier with our new vehicle!

Cherifickett

Aug 26, 2016

I have bought my 5th Subaru from here since 1980's. 3 were from Chase Parkway, the previous dealership. Now 2 more. I bought a Forester & am so in love with it. My salesman AJ was professional & very knowledgeable. He answered most of my questions & found out what he didn' t know. About 2/3rds of my church have Subaru's & 1/2 came from Primier. Shows what a great job they are doing. The only thing I would like to see change is an upgrade to the sales room. It's kind a old looking, and definatly upgrade your computer system!!! I waited for hours , 5 to be exact while they messed with slow & stopping info being put into the computer to look for the right car, then complete the sale. This is unacceptable! All the people I felt with were great.

Bsweetie_08

Aug 25, 2016

My initial visit I test drove the Legacy and also WTRX. I am a owner of a Subaru Legacy. My sales man was John Risk, sales representative Sherry Antoni went above and beyond to get me a GREAT rate. Every staff member was pleasant they made me feel like one of the family.

PE3456

Aug 25, 2016

We worked with John Risk as our sales person and it was a complete pleasure. He was honest and upfront and worked with us to get both the car we wanted at a price that worked. Would absolutely return to purchase a car in the future. Also had the pleasure of working with Sherri in the finance dept and Eric did a great job of showing us the features of our new car. 5 stars.

whitecar2

Aug 23, 2016

My experience this time was perfect. I was greeted and directed to Edwin Estrada on my first visit, then returned to test drive a new Legacy the following week. Ed was patient ,friendly and unobtrusive .

George Biancarelli

Aug 22, 2016

Three years ago we got our first Subaru from Premeir. John Risk was our sales man then and although we had a very small problem with the sale John made sure that it was taken care of immediately, so when it came time to get our new Subaru John was the sales man we went to see and this time everything went smoothly. I can't say enough about the dealership or it sales people. Everyone is professional and go out of their way to help you. We got our car in August when the 2017's were coming out so it was a little difficult to get the car we wanted in the exterior color with the interior color that we wanted. John went out of his way to try and locate one and he was able to find one out of state for us. In three years we will be getting another Subaru from John and Premeir Subaru.

martin Schneider

Aug 19, 2016

From Jeff (Manager) to Ed (Salesman) to the Business Manager, every interaction was professional, helpful, straightforward and open. If you are interested in a Subaru, I would highly recommend Premier as a place to do your test drive and then see how the pricing works for you.

John1978

Aug 18, 2016

I was skeptical due to my current stand point at first (negative equity & bad experiences at other dealerships) but that didn't stop them and they did everything possible to help and make the process/experience pretty painless. Kerry, Chris, and Kevin were wonderful and very accommodating. The service department is also very pleasant, professional, and courteous, right down to the mechanic (can't remember his name, but he has a ponytail...) who personally came over to discuss what was going on with the car. They treated me with respect and not like a crazy nuisance.

Billphelan100

Aug 17, 2016

John Risk helped us buy the Subaru we wanted in a courteous professional manner. He handled the whole process efficiently and introduced us to all the technical and mechanical aspects of the Forester we purchased. We test drove two different vehicles and even drove one home to see if it fit through the doors of our garage.

george damiano

Aug 15, 2016

John risk is probably one of the best salesman I've ever dealt with he knows his product in and out and a pleasure to deal with

Conce156

Aug 11, 2016

Adrian retamal I had a great experience buying a car Edwin Estrada was the sales man. He is very friendly and he really help me cause he was patient enough for me to drive test two cars. He was really knowledgeable about the cars, it as like he knew everything which was very helpful. But unfortunately in the finance department, sherry was rude idon't want to get into it but that's that. At the end Kerri Pacheco finished the deal and she was really polite, was helpful too. So far I recommend this dealership.

Brittany

Aug 8, 2016

All staff made the car buying experience very easy, friendly, and personal. My salesman, Ariq Ross, was very willing to work with me to ensure I was receiving a car I would love. I would highly recommend Premier to others, and will definitely be back!

PremierFan

Aug 6, 2016

We had brought our two Subarus---bought in another state before we moved back to CT-- to Premier for service during the past year and were totally impressed with their level of attention to details and commitment to quality. When we were ready for a new car, we met with Jeff and Sarah who spent copious amounts of time answering our questions about Subaru's advances in tech and engineering since our last purchase. When our Forester XT arrived, Sarah patiently guided us through the enhancements Subaru has made recently to improve on what had been a somewhat complex program. Sherry helped us through the protection insurance and the final touches on additional protective coating were made in the Service Department the following day. Our experiences with all Premier employees--including Eric, Darius, Maria and others who are not on this list were very pleasant and rewarding. The Premier Team could not do enough to make our shopping and buying experience a huge success. Great product. Great Team.We'll be back in a few months to update our Impreza!Ann and Jim

Marie

Aug 5, 2016

ALL Premier personnel we met, including the young gentleman who brought us to see our vehicle in the car lot to the man in training who gathered information about our purchase, were polite and knowledgeable about Subaru cars. We left feeling confident that we purchased better service for our car as well as a great vehicle. Thank you, for the confidence you gave us!

acb516

Aug 2, 2016

Excellent experience here. First time buying a Subaru, and first time coming to this dealership. Friends have raved about the service and sales here, so I gave it a try. Was not disappointed. Sales guy Ariq was professional, knowledgable, and not pushy. The Sales Manager Jeff was also great - very straight forward, kind, and down to earth. Highly recommend this dealership, better than the "luxury" car dealerships I have dealt with in the past. Purchasing the car was very smooth, no beating around the bush, and I received the deal I was looking for. I am definitely satisfied and pleased with my purchase and overall experience. Great business!

NOREEN PARENT

Aug 1, 2016

We had a good experience. John Risk was polite, knowledgeable, and did not pester us with phone calls. They were helpful in locating just the car for us. And delivered every thing as promised.

Brandon Parenti

Jul 29, 2016

Talk about a great experience! Walked in last Saturday to check out a new 2017 WRX and was driving one within minutes. Ariq Ross was a zero pressure knowledgeable salesman who had all the information I needed! From there aside from immediately loving the car to running numbers was a breeze, Kevin Bailey was very personable and straightforward and definitely worked with me to get me to the number that I wanted to be at. Jeff Irzyk the Sales Manger was also extremely helpful and made me feel like I was the only customer in the showroom. Being a Saturday and that the color & package I wanted was in Branford I had to wait until the Tuesday, Surprisingly as inpatient as I am I didn't mind because I got to meet more of Premiers as they call award winning staff, which in my experience was the absolute truth! It was great meeting everyone including Sherry Antoni, Chris Kasidas, Eric Daluz and AJ Daluz! I would recommend Premier Subaru of Watertown and there staff to anyone looking for a new or used Subaru!!!

LucraziaRedSubaru

Jul 28, 2016

I came to this dealership because I found a used Subaru Outback that I was interested in on their website, and I was referred to them by my Costco Auto Buying program. When I set up an appointment with Sarah Ritenour to test drive the car, I also explained to her my basic criteria. Because the car that I saw on their website was red, not my first color choice (tungsten was my first choice.), Sarah went to the trouble to set up not only a test drive of the red car, but she went to the trouble to find a tungsten car--the only one was in their offsite, overstock lot. She also set up a test drive of a Forester when I decided I wanted to see how that model drove. She was personable and thoughtful throughout the process, and I did buy that original red car. Who know I would end up with a red one! But her patience allowed me to find the car that worked for me. And she got AJ to help me learn how to use the Bluetooth and the Nav systems when she was called away for a test drive appointment. Not to forget Sherry in Finance. Even though her computer was mercilessly malfunctioning, she kept her cool and completed all of the sales and registration paperwork. Thank you!

Red 1234

Jul 28, 2016

Ed was a terrific salesman and guided us through the whole process. This is our eighth Suburu so we were not a hard-sell! Ed also answered all our questions patiently.

jimd

Jul 22, 2016

I am usually reluctant to start the car buying experience, but John Risk made it smooth and pleasant.I would recommend this car dealer to a friend.

Phyllis Frenis

Jul 12, 2016

This dealer on a scale of 1-10, deserves a 10. Pleasant Staff, very helpful, courteous,and knowledgeable. I would recommend Dealer to anyone who is looking to buy a car ..... new or used.

Rosie606

Jul 10, 2016

Very friendly staff very sufficient made purchasing my car a very easy and good experience Paper work was gone over throughly all questions answered well organized

Dr. Chris

Jul 2, 2016

My sales person - who had to replace the original one that left - was great. His name is Edwin Estrada and he did an excellent job getting my car ready and showing me all the new gadgets.The financing and paperwork part of my experience was adequate - there seemed to be a "failure to communicate" on a few levels, but it all worked out fine.I love my new car!

LAD

Jun 28, 2016

Great experience in every way! A pleasing way to buy a new car. Friendly staff and very efficient as well. I would recommend this dealership to everyone.

Iris

Jun 26, 2016

I was very hesitant on purchasing a new vehicle. Edwin Estrada is a very approachable and knowledgeable salesman. I was able to get rid of my old car (with a negative equity) and still feel comfortable with the purchase price of my NEW vehicle. Edwin always kept me informed of the process and everything ran very smoothly.

croon

Jun 25, 2016

It was a great experience from the time I walked in for a test drive until I picked up my car. Edwin was very helpful and explained everything. Everyone was friendly and knowledgeable. Thanks

Happygirl

Jun 21, 2016

From the time I walked into the dealership to the time I left the salesman Ariq was outstanding in making my purchase a very pleasant and memorable one. No pressure and very easy to get the car I wanted Awesome job !!!!

Uknown

Jun 14, 2016

I came in knowing what I wanted to purchase after doing research. I found this to be helpful due to some of the staff's lack of knowledge about the car. It appeared to me that the staff I was working directly with were new and learning the job. The process was a little scrambled and I was looking more for a fluid ( give and take ) car dealing process. However, the car was perfect for me and happy I invested the time and money into it. Shop around to various locations before settling.

Kmurda

Jun 12, 2016

I had a great experience with the sales team! They were friendly and accommodating, they were able to get me the deal I wanted and I drove away with my new car that day!

aadjere

Jun 7, 2016

Our sales person, John Risk, was very knowledgeable in assisting us in deciding between the Outback and the Forester. He spent a great deal of time with us, took us out to test drive both models and made the experience very easy and pleasant. We are very happy with our decision to purchase the Outback and will bring it to Premier Watertown for servicing. I am very glad that John was our sales rep. I even went back after getting the car with lots of questions and he helped with everything.

Pauline 2016

Jun 4, 2016

Exceptional car buying experience! Sarah answered all our questions, and shared additional information very professionally. Amazing review of car and its capabilities at pick-up! This was truly the best service I have ever received at a dealership! Thank you.

Carol64

May 30, 2016

From the moment we arrived until I drove off with my brand new car, we were treated with respect, friendliness, and courtesy, even when I forgot something important in the trunk of my trade-in & had to go back. No one 'smothered' me when I took decision making time. I was definitely in the loop of communication, but not in any annoying way. My salesman, Bo Prescott, was both helpful and courteous. I would definitely recommend this dealership!

Al Reiff

May 28, 2016

My wife and I had an excellent experience working with Premier Subaru. Everyone was professional and friendly. Ariq was terrific on our test drive, and when we went back later to make the purchase, Ed and Kevin were wonderful at taking us through all the steps.

Chris R

May 26, 2016

I have purchase or leased probably 25 cars in my life and would absolutely put my purchase experience with Premier Suburu at the top.Very professional, easygoing relaxed pressure free environment that was committed exceeding my expectations. Offered the best price to boot!

newbritainj

May 25, 2016

This was a truly professional big-ticket purchase experience. John, my salesperson knew a wealth of information about the Outback and the Crosstrek; his input assisted me in making my decision as to which vehicle would be best for me. No pressure, no gimmicks, no nonsense here. I plan to service my vehicle with this dealership. Five stars for John and the Premier Subaru team!

tatiannat

May 23, 2016

My experience with Premier Subaru of Watertown was great! Everyone was so helpful and kind. I feel like all my needs were met. I will totally tell my family and friends to come here for a good reliable car!

nelo81

May 22, 2016

This was the first purchase of a new vehicle I've made in years. Sabra made sure to go above and beyond with guiding me through the process. She made picking up my new car quick and easy. Sherry in finance made me feel comfortable with all the paperwork. I love my new Legacy, having driven a 2007 for sometime, the upgrades are great and fairly user friendly. Sabra was very knowledgeable about the car and was sure I was comfortable with using the new technology. One of the Sales Managers, Jose came out to congratulate me and tell me that if I needed anything I could contact him. I thought that was very professional and courteous.

Sooby93

May 16, 2016

Having driven an Outback for quite a while, I decided that I no longer needed a larger vehicle. I was torn between getting a Forester or a sedan, e.g. a Legacy. I received intelligent guidance from Bo, my salesperson. And he even stayed calm as I took him for a spin in both vehicles...not everyone can do that...just kidding. He was able to answer a multitude of questions; he had clearly done his homework, and then some. Overall, the buying experience was made easy and I was left feeling quite comfortable by everyone I dealt with.

HMK112

May 9, 2016

Easy process as the dealership used phone, email and internet to make the experience speedy and effective. I've been a customer of this dealership for many years and am please with the sales as well as the service departments.

CAS

May 5, 2016

I hate buying cars because of pushy sales people. I put off buy a car for months for this reason alone. I never owned a Subaru and because I didn't like Ford's models, I ended up at Premier Subaru Watertown. I can honestly say this experience has been the best car buying experience I've ever had. I didn't feel pressured into making a decision. John was not pushy and because of this I will return to this dealership for my next car purchase.

Garage $317

May 5, 2016

Was Lucky enough to get Mark Hai slip again just before he retired. What a Real Person. Not a Salesman. No pressure. Just a relaxed experience. His protege Sabra handled my big day with such great care and precision with explanations of all the details. Nothing like the Subaru Family. I'm in to Stay. Maureen.

My car

Apr 30, 2016

This was first experience buying a car all by my self. My husband recently passed away and I was a little nervous doing this on my own. Walking into a dealership, I have felt egnored because they think a woman by her self is not serious about buying a car. Edwin changed all that for me, he came right over to me as soon as I walked in and made me feel important, it only got better from there, he was so nice to work with and explained everything in great detail. I bought the car the same day and drove it home that day. Sherry in finance couldn't have been more helpful, she made everything less stressful when it came to signing on so many dotted lines. I was given a fair price for my trade in and my new car is beautiful.I would reccommend your dealership to anyone.Thanks for being there for meBunny Wabuda

Linda

Apr 30, 2016

I have now purchased my 2nd Subaru from this dealer and both times have been very pleased. Mark was my salesman both times and he was wonderful to work with.

Subarulover

Apr 19, 2016

I have been a Subaru owner for many years now, but was looking for something different this time. It was my first time at this dealership as well. Sarah Ritenour carefully listened to what we wanted and took it from there. She was very personable and knowledgeable, and did not rush us. Sheri Antoni was very thorough and patient as we considered our warranty and finance options. Best of all, there was no pressure, and the entire deal wrapped up quickly. We love our new Imprezza!

WNF

Apr 8, 2016

This was a very pleasant experience. I wasn't sure which model I wanted and I did have some questions. Bo was very knowledgeable and did not pressure me in any way. He was quick to reply to the couple of emails I sent him. I liked that he gave me brochures. I did read them at home and they helped me decide which car would best meet the needs of an avid Red Sox fan. (Bo's love of the Yankees did not affect the way he treated me!) I am looking forward to enjoying my new car and would certainly return to Premier Subaru in the future.

Carla Remele

Apr 1, 2016

All staff was pleasant to speak with, friendly, knowledgeable, and courteous, with out being pushy. I purchased a 2016 Forester from Edwin Estrada. I will definitely recommend this dealership to.friends and family.

robert barnett

Mar 28, 2016

We had a knowledgeable and friendly staff. The service was super efficient and it was a great experience all around. I'd recommend Premier and Bo Prescott to anyone.

roomyfit

Mar 20, 2016

My husband and I needed a larger vehicle vs. our former mini cooper. Although we have other Subaru dealerships closer to our home, it was worth the drive to Watertown. Mark gave the best price and financing plan for us, without hassle. Thank you for such a pleasant purchasing experience and for getting us into our new, roomy 2016 Forester!

Happy Gal

Mar 14, 2016

I just purchased a 2016 Subaru Legacy at Premier Subaru in Watertown, CT. The experience was absolutely WONDERFUL! The sales agent Richard Radachowsky was very pleasant and knowledgeable. He took plenty of time to inform me of all of my options when it came to purchasing my vehicle. He also explained every detail involving the vehicle to ensure my comfort of the vehicle. I am very happy with the service and the vehicle that was provided to me. THANK YOU RICHARD & Premier Subaru!

frankie forester

Mar 7, 2016

after viewing some of the special offers on premiers website I decided to stop in. Richard in sales was very helpful we went for a couple of test drives after selecting the models I was interested in. decided on a new forester luv it. Subaru also has very good rates now if your considering financing. people in finance were also very informative. I really liked shopping at premier.

Arty

Mar 3, 2016

Great purchasing experience no high pressure sell. Sabra did a fine job of presenting product . Sherry was excellent in finance. They have a wide selection of vehicles..

Paul

Mar 2, 2016

Purchased a new Subaru and love it. Richard was outstanding, wasn't pushy, took time while I debated which model and then options I wanted. I shopped around and found the prices to be pretty much the same at 3 dealerships. What made this a no brainier was the lifetime power train warrantee. When I arrived for follow up appointments several staff including other sales members and managers all knew my daughter and myself by name. It's great to know they care enough to know your name(when they aren't your salesman. I highly recommend the dealership.

Rbright56

Feb 29, 2016

John took care of us finding our new Forester. He was attentive and responsive and in no way pushy. The car sold itself.Thanks for a great experience.

Leo89

Feb 28, 2016

Friendly, knowledgeable staff. Quick and courteous. This is one of the best dealerships I have ever been too. I highly recommend you buy a car here. You will not be sorry.

Janes Car

Feb 27, 2016

I had a great experience at the Premier Subaru. My Outback is beautiful and I was treated wonderfully! I appreciate the care they took with me and the deal I got on my trade-in. It allowed me to have a fantastic new car! I especially would like to mention the TLC given to me by Rich Radachowsky.

maria & marvin Sheppard

Feb 24, 2016

premier subaru was not even on our list of subaru dealers to visit'but after going to 3 other subaru dealers we decided to give premier of watertown a try since we didn't live far from them. after our first test drive with john risk we know this was where we were going to purchase my 1st almost new subaru. Mr.john Risk made the whole car buying experience so easy and others there were also so helpful with any questions we had. We have nothing but good things to say about premier subaru of watertown ct and would not hesitate to recommend them to our family and freinds. Maria & Marvin Sheppard

Barb Sheldon

Feb 20, 2016

When I decided to lease a Subaru, I decided to try Premier Subaru. Neither my husband nor I have had any experience with either Subarus or Premier. I had done my homework on the car; the dealership just happened to be closest to our home. We are both so impressed with everyone there. My original contact was with Bob, in sales, who took my phone call.. He invited us to come in, promising we would be happy with the dealership. Upon arrival Bob introduced us to Sarah Ritenour, an extremely personable, knowledgeable and helpful young lady. She helped me decide on a model and " ran the numbers" for me. Unfortunately Premier could not give me what I felt my trade-in was worth, and we left hoping I could sell it independently, and I did. When we returned a couple of days later, cash in hand, Sarah was off. We worked with Bo Prescott to finalize the lease and with Sherie to complete the paperwork....a wonderful caring group of people who earned our respect and gratitude. Want a great deal on a Subaru? Go to Premier! You'll walk out happy!

Mikek

Feb 6, 2016

Mark was very nice to talk to and was very helpful and knowledgable! My family felt comfortable and we would highly recommend premier and Mark to our friends and family. People return to places because they like and trust the people that work there, thank you

Bill

Feb 4, 2016

I have a 2010 Legacy GT that I bought new. This was the first time I used Premier for service. In the past I was using a Subaru dealer in Torrington and that was a nightmare, but that's another story. I brought my car in to have the timing belt changed and after they changed the belt and took the car for a test drive the car stopped running and had to be towed. The bad experience was dealing with the people in service that could not explain what the issue was. After about a week and a half I got tired of calling and dropped in and was introduced to the assistant service manager, Joe Proulx. Joe took me into the shop where the mechanic was working on my car and explained the issues they were having. After we discussed some history of past repairs done to my car he assured me they would get it fixed correctly. I left the dealership feeling very confident and at ease after talking to Joe. I am not one to blow smoke but he is an asset to that company and I will continue to use their service dept.

Shadden

Feb 4, 2016

Thanks John Risk for helping us. Everything went smoothly and we were able to work out the best price. Dealer was not pushy and was very helpful.

Rachel

Feb 3, 2016

We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pushy at all. Knew the car well, spent the time to go over all the features on the initial test drive and after I purchased it as well. And Mark was very patient with me (my husband was at work and I brought my 3 year old and infant with me!!!) Highly recommend.

Torrin1

Feb 2, 2016

I saw an Outback I liked online and dropped by to check it out. The staff was very pleasant and attentive. I had done my research, and the prices were very fair, both for the trade in and the asking price. They even worked with me a little on price when it was a bit of a stretch. I need some minor service and they are getting me right in when I need it to take care of the issues. So far, a very good experience at Premier Subaru of Watertown!

MarieD

Jan 25, 2016

They are awesome! The salesperson spent four hours with me in the freezing cold and answered all my questions. He let me drive four cars before making my decision. They gave me a super fantastic deal when I honestly explained the financial limits I had. There was no pressure! AND I have an awesome car (2015 Legacy) that has done wonders for my self esteem. It is my first Saburu and they made a lifetime customer!

Judy

Jan 22, 2016

Fair price, no pressure, know their product. We bought our 2016 Forester in an hour at most. Bo Prescott a great sales representative for Subaru.

michael77

Jan 20, 2016

I was greeted as soon as I arrived. The sales person wasnot pushy or judgmental. He answered all my questionsand encouraged me to think of more. He did review all the great options and qualitiesof the Forester I was looking at. The finance part went smoothlyand the staff was very knowledgeable. Very good dealer andstaff experience. They were honest and enthusiastic. I dealt with Bo Prescott and Sherry.

cyburr

Jan 20, 2016

I called at 9:30 am Saturday morning and got an appointment for 11:00. Despite the busy atmosphere there was no waiting or pressure as I proceeded to test drives three different models. I would recommend this dealership to anyone looking for decent sales people to demonstrate decent cars at decent prices. Two thumbs up!

carol.s

Jan 11, 2016

Great dealership, good people. Ed was terrific and so was the finance person, Sherry. I would recommend them highly. I purchased a 2015 Subaru and it was immaculate. I left things in my old car and they went through it and brought me everything. Nice people.

LPsCrosstrek

Jan 11, 2016

I just leased a 2016 Crosstrek. I love this smaller SUV. John Risk went over and above in making sure I had the car of my dreams. He took the time to make sure I understood all the features this model had to offer and John also followed up with a phone call a few days later to check if I was enjoying my new Crosstrek. Everyone I met at Premier was very polite and looked me sincerely in the eye when they spoke with me. I never felt rushed or that any question I had was not important. Premier lives up to It's name and is a first class dealership!

pguasta

Jan 10, 2016

My wife and I purchased a 2016 Forester and were very satisfied with the service we received. We felt informed of each decision we made. We were in no way pressured to make any decision and we felt comfortable with every step in the process. We dealt mostly with Bo and Jeff, but also Jose and Michael. Each one of them treated us with respect and we did not feel as though we were being "taken." The price we negotiated was also consistent with Truecar.

subifan2016

Jan 3, 2016

Just purchased my 5th Subaru. Premier is a tremendous dealership. Employees are polite, helpful and knowledgeable about each Subaru model. The price and service are really great. I have and always will recommend Premier Subaru in Watertown.

mwager

Jan 2, 2016

Me and my wife were very happy with the service provided us. The salesman was courteous andknowledgable. We will most likely buy all our cars from this dealership.

Ally

Dec 14, 2015

Our dealer, John, was very friendly, helpful, and fair. I got an awesome car for a great price! Overall excellent experience. Would definitely recommend. Happy new Subaru owner!

Cathy214

Dec 13, 2015

While having my 2009 Subaru Forester serviced I decided to check out new cars I wasn't interested in purchasing at this time I wanted to wait until February however I test drove a Subaru Impreza and loved everything about the car then I was offered $10000 for my forester and $2000 was taken off the price of the car a lifetime power train warranty and free oil change for 18months an offer I would be a moron to say no

Tbuzz

Dec 3, 2015

Outstanding from beginning to end. Carmine, Ed our salesman, Sherri. Very professional in every respect. Premier is the best. We felt very comfortable and were never pressured.

Barney

Nov 30, 2015

We would like to compliment Bruce & Jeff on their excellent customer service that was provided to my wife and myself upon purchasing our new 2016 Subaru Outback. It goes without saying that they are both very professional and knowledgable in their positions at Premiere.Excellent employees!

Ferreiraruben9

Nov 29, 2015

This dealership went above and beyond my expectations with great customer service from a really good guy named mark and a very good sales manager named carmine between the both of them I had a great experience and bought a really great car that is perfect for me and carmine really helped me with the price of the car and they both were genuine people

NHK

Nov 24, 2015

Purchased 2016 Subaru Outback. Dealer sales service was excellent from start to finish. Dealt with Bruce, Michael and Jeff--each professional, knowledgeable, and very congenial.

ChrisFerris

Nov 23, 2015

If you want your next car purchase to be an honest one, look elsewhere. I recently purchased a Subaru Legacy from Premier in Watertown. Great car, I love it - Subaru's are great cars. However, I'm out of state (MA) and the car had illegal tints. I was hesitant to purchase the car due to this fact, but was reassured by the salesperson, Robert Prescott, aka "Bo" that if the car failed MA inspection, they would take the tints off no problem. Just as I expected, the car failed due to the tinting. The heat shields were also rattling like crazy (safety issue) and the tires needed an obvious rotation. However, when it came to having this service done, I was told they won't remove the rear tint due to the risk of damaging the rear defrost line. I was also given a hard time by the sales manager, Carmen after becoming furious that I was blatantly lied to. This man claims he is an "upstanding citizen", but he's no better than the lying salesman, Robert, whom I dealt with. Long story short, I had to spend $100 out of pocket to have the tints removed in order to pass inspection. Filed a report with the BBB only to find that Premier to claims they never agreed to the tint removal. The sales manager even threatened that if I went to the BBB, he wouldn't have my car serviced at all. He also told me that they didn't even have a mechanic with experience in tint removal.If Premier is going to lie about something as simple as window tints, what else will they lie about? This is a perfect example of a dealership taking advantage of a young consumer. Lesson learned - Get everything in writing. Avoid your own nightmare when it comes to buying a vehicle, and look elsewhere. As much as I recommend purchasing a Subaru, do yourself a favor and check out a dealership with integrity. Overall, if honesty is what you're looking for, you won't find it at Premier in Watertown.

tamersergany

Nov 22, 2015

I found a great vehicle online from Premier Subaru, and drove from Long Island, NY for that deal. I dealt with both John Risk and Jeff from finance and they were straight forward and very helpful gentlemen.Cant tell you what a great experience I had with them, and the follow up and assistance they gave after the sale was concluded. They were clear and concise and overall great! I'm very happy with their performance and recommend them, EVEN if your driving from Long Island ;)

Firemanchad

Sep 26, 2015

My wife were looking for a vehicle to replace a pretty crappy 2013 STI. The STI had numerous mechanical and electrical problems with only 9000 miles on it, so it was time for it to go. We took it to a Subaru dealer thinking that way we'd get the most for it in trade. I test drove a 2007 Toyota FJ Cruiser that I liked, that supposedly had the TRD off road package according to the salesman. While on the test drive I could tell the vehicle was poorly aligned and that the suspension was having difficulty keeping the tires on the ground through bumps. I told the salesman I liked the car but if I was going to buy it that the problems had to be fixed first. He assured me that it had not been through their shop yet and that the repairs would be done as well as a recall that needed to be done by Toyota. I went back in to sign paperwork with my wife, and I asked if the repairs were done and my salesman told me yes. I should have asked to drive it again, but I trusted them. I didn't think they would lie to coerce us into signing the paperwork. The salesman also sold us an aftermarket warranty by Zurich. So we signed the paperwork and on the way home I noticed the alignment still was not right and the suspension still was not riding right. I thought maybe it was normal to ride like it did because I was not used to riding in a bigger SUV. The second problem we noticed was the gas mileage we were getting was 10-12mpg instead of the 17-22 that the salesman told us we should get. I made an appointment and took the vehicle in for the alignment and the mileage issue. Premiers service department told me there was nothing wrong with the alignment even though the steering wheel was 20 degrees off center, and couldn't find anything wrong with the way the truck was running. When I got home I pulled the spark plugs out to find a mishmash of 6 different spark plugs, a bad thermostat and a dirty Mass air flow sensor. After I replaced the plugs and thermostat and cleaned the mass air flow sensor I was able to get 15mpg, better but still not right. I needed to replace the tires as they were wore almost to the wear bars so I figured I'd just pay the tire place for the alignment along with replacement tires. That cost was almost $1800. I got called back into the alignment bay at Town Fair Tire only to find out they couldn't so the alignment due to a seized adjustment bolt on a lower control arm. So I made an appointment with Premier Subaru and once again they told me they fixed the problem. They said they had to heat it up with torches and got it aligned. I didn't believe them so I immediately took the car across the street from them to Branch Toyota. I didn't tell branch what was wrong other than Subaru was struggling to get it aligned. Toyota did their inspection and told me that the lower control arm and hardware associated with it needed to be replaced and wouldn't be able to see if there were any other problems with the alignment until that was done. So i got the estimate from Branch Toyota that cost me $130 and took it directly back to the service department at Premier Subaru. Premier Subaru once again told me that there was nothing wrong with the lower control arm and the alignment was fine even though the camber on the tire is clearly off, and the steering wheel is not centered. So I took the vehicle back to Branch Toyota along with a copy of my warranty paperwork for the aftermarket warranty that Premier had sold me. The Rep for the warranty company came out and told me that because I was a volunteer firefighter that my warranty was voided and that the dealer that sold me the warranty knew that it was spelled out in the terms of the warranty. So when I talked to the rep directly I told him that discrimination was illegal and we were able to clear up his confusion very quickly. The next excuse he tried to use was that the bolt had rust on the head and that his warranty has exclusions for rust so it wasn't covered. If this is really the case then their warranties are completely useless so don't wast your money on one. So my wife and I had to pay Branch Toyota almost $800 out of our pocket to fix the lower control arm. We were also told at that time that the upper and lower ball joints as well as the sway bar links were bad and needed replaced. They also informed us that the shocks and struts were bad and the two rear coil springs were missing chunks of the coil on the bottom and the front springs were shot as well. They told us without all of those repairs being done they still couldn't get the alignment done. They also said that because they were aftermarket parts they couldn't fix it. But wait I was told my the Premier Subaru salesman that all the parts were the TRD package from Toyota. But the Toyota dealer is telling me no way. Hmm there is a big problem there. I called to complain to the GM of Premier about the mis information that we received when we bought the car. I made another appointment with Subaru to inspect the problems and also bring to light a new problem I noticed after finally getting to drive the vehicle a bit. Previously it had been in and out of service so much that in the first two months it was driven primarily back and forth to service appointments. The Transmission was acting goofy and shaking when the RPM's were in the 1100 to 1500 range. When I took it in and they looked at it they told me there was nothing wrong with the suspension and that the transmission problem was due to new tires. New tires really? The new tires have the same rolling radius as the old tires, although they have all their tread life remaining. Who knew new tires could do that? I left a message with Premiers GM. Never received a return call so I once again went back to Toyota as I knew the service technicians for Subaru didn't know what they were talking about. Toyota diagnosed it as a bad transmission and torque converter. Again I didn't have to hold their hand and they were able to find the problem and after much argument with the warranty company they transmission was replaced at a cost of $3500. I have never had another issue with the transmission since. They must have been really reaching to pull a new tires excuse on me. I left a message for Premiers GM. Never called me back. I had to go to an aftermarket four wheel drive shop to have the non factory parts identified for replacement. I ended up at EVB and the estimate for all the suspension work that the car needed was $3400. We ate the bullet and paid for the repairs. But EVB couldn't do the alignment on the vehicle even after all the parts that were replaced. I took it for a second opinion back to Town Fair Tire, it was put on the rack and they couldn't align it either and recommended I take it to a frame shop. Frame shop?So I paid to run a carfax on my phone and found out that the car had been in a pretty bad rear end accident. Now I understand why Town Fair Tire said frame shop. Thats how I ended up at Albert's Auto Body in Danbury. They checked the car for me for free after I told them the entire tale of all the headache so far. They determined the frame was still straight but the passenger side steering spindle was bent. Ah just what I needed another issue related to the alignment. Mind you all the problems so far minus the transmission were all alignment related. But wait, the salesman told me that it was fixed prior to signing for the vehicle so that can't be right. I took the Vehicle back to Branch Toyota to have an estimate done for replacement of the spindle and also left a message for the General Manager of Premier again. Still no return call from the GM. The estimate was almost $1800 to replace the spindle. Branch Toyota told me they wouldn't deal with the aftermarket warranty company again due to the hassle and arguing that it took to replace the transmission. So this is where I currently sit. After talking with an attorney he told me to write a summary of the entire ordeal and send it certified to Premier's GM Keri Pacheco, and the President Robert Alvine. So I did. I got several emails from Robert today trying to discourage me from pursing this any farther. No apology, no lets see what we can do to make this better. So I have contacted channel 3, reported their service department to the DMV for investigating, turned them in to the Better Business Bureau, reported them to the Federal Consumer Protection Agency and I am awaiting a return call from the Connecticut State Attorney Generals office. We also have a meeting on Monday with out Attorney to sign paperwork to initiate a lawsuit against Premier as a whole. In summary if you want good service go somewhere else, if you want to be treated fairly go somewhere else, if you want a competent service department go somewhere else and lastly if you want a dealer that respects you and has great customer relation skills go somewhere else. If I could give this dealership zero stars I would. We paid almost $22,000 for this car after financing, tax and the warranty and in service repairs so far there has been over $12,000 invested with at least $2000 more to be done. Do the math people, with a used car for $22,000 you expect to change the oil, replace the spark plugs and maybe a belt in the first 3000 miles or 6 months. That's acceptable. But to invest over half the cost of the loan back into the car in the first 5 months is excessive at the least. And if Premier had addressed these problems from the start as they said they did before we signed the paperwork, I wouldn't have to give them a bad rating here. Trust me go somewhere else for a car, as the President here believes $11,000 and counting is perfectly acceptable for repairs out of your pocket on one of his used cars.

Matt15

May 21, 2015

I did my homework before making a purchase, and entered the dealership thinking that I'd start the haggling process. To my happy surprise, the sales agent Mark Haislip treated me fairly, gave me answers to every question I had, and didn't apply any pressure at all. I was treated with respect, and was only presented with options, benefits, and costs so that I could make informed choices. In the end I got exactly the car I wanted at a great price (according to truecar at least) with no stress whatsoever.

JK005

Feb 12, 2015

Our family has bought 6 cars from Chase Parkway Volvo Subaru and one from Premier. We went looking for a new car but was very disappointed with the way were treated. Some of the salesman we dealt with had no idea what they were talking about, they read information off the car sticker, which I already knew because I already read it. They pushed us to buy and refused to negotiate prices at all. After all our business with them over the years, I can guarantee they will never see us again. The manager, Damian Fournier, was rude and disrespectful. As in other reviews, he jumps on the offensive and nothing is his fault. He gets angry very quickly if you disagree with him, it is like working with a child. Worst management I have seen in a long time. If you ever get your car worked on here, make sure you have a lot of money for it and expect them to hold it against you if want to sell. After visiting 4 other dealerships, it was clear they were the worst.

stephen_

Sep 13, 2014

The first day i went to look at Subaru's I had a good experience. I explained i was just starting to look and i wanted to drive a couple of new models. The Salesman was very nice and informed. I went back a week later to look again with the same salesman, I took another test drive and liked what i saw. We sat down to discuss options and price and that's where i became disappointed. I asked for an out the door price for an outback with the options i was interested, After a little resistance i was given a rough number on a piece of paper. I asked about what kind of deals or discounts he could offer, and was told that was only an option if i picked a car on the lot and was willing to purchase today. I offered a price that i thought was reasonable and he said flat out no. A few days later i received a call saying that i should come in and maybe they could meet that price. I ended up purchasing a subaru from another dealer who offered me an even lower price for a new car than what i had offered here. I would not recommend this dealership. I felt pressured to make a quick large cost decisions on a purchase that should not be rushed into.

momadoc2

Aug 15, 2014

Researched the internet for subarus. Found a wonderful car here and went in to see. The Blah salesesman looked and said the car was not there, it was no where, it was not on the lot. We said it was on the Internet. He said sometimes that happens. The car was traded in but had not gone through their 102 point inspection so it was not there but they put it on the Internet Can he show us something else or call us when it comes in? What a waste of time. We already knew there was nothing else in a used car that we were interested in. Is that false advertising or bait and switch?

KB0017

Aug 4, 2014

Just a warning to those ordering a new car from this dealership; MAKE SURE WHEN YOU PLACE YOUR ORDER YOU GET A COPY OF ALL PAPERWORK. I ordered a vehicle from this location at the end of May. The salesman I dealt with originally magically quit (I think he got fired) a week after the deal was made (No one ever contacted me telling me "had had left" nor that anyone else was taking over. I ended up calling the dealership and speaking to the General Sales Manager Damian Fournier. Damian forwards my information to Damon "DJ" Stefko who was my original TrueCar.com contact with the dealership (that is where I got my price on the vehicle from). For the two months I was waiting for the vehicle DJ was almost impossible to get a hold of. I was going through Damian the majority of the time. I wasn't happy with the service and I was also thinking about purchasing a 2015 Legacy. My original order was for a 2015 Subaru WRX Limited Silver w/ HK Audio/Nav/Push to Start. I later went and rebuilt the car with Short Throw Shifter, and Body side molding options and asked Premier to match the price which they did. When I found a price with Bertera Subaru in MA I forwarded that screenshot to Damian. They wouldn't match. Since it was only $500 more I stayed with Premier. My vehicle arrived at port on July 17th, 2014. My vehicle arrived at the dealership on Friday July 25th, 2014 (I know this because I just took a ride out there that night and saw it on the lot). I called Sunday night just before closing and spoke to DJ and was told; "I was just about to call you". I asked him when my vehicle arrived and he informed me late the night before (so Saturday night but I know it was there on Friday night for a fact). I asked if he got the mileage on the odometer to me so that I can make sure they don't rack up the miles on test drives. He said he would get that to me tomorrow (Monday). All day Monday I waited and got nothing, was told that someone would call me to set up an appointment for delivery and no one called me. I ended up calling them getting both Damian and Dj's voice mail and finally spoke to a lady and told her that I will be stopping by on Tuesday. I was told their computer systems were down which is why she didn't call me (Getting the run around again). She also informed me that they would have to re-appraise my vehicle; I told her no that the trade in offer was already agreed upon. The following day July 29th, 2014 I made my way to the dealership and arrived just before 5pm. Met with DJ we sat down; he gave me the key to the WRX so that I can take a look while they looked at my car to make sure everything was still the same. The WRX has not even been pre delivery inspected yet (which should have been done prior to my arrival). We sat back down and of course they changed their appraise offer and offered me $4,000 less than the original signed offer. I asked them to see the original paperwork and of course they no longer had it and asked me if I had it (first sign that they were covering up that they were shafting me. I got very upset at this point and I will admit raised my voice. My grandfather then asked to speak with the manager. The manager came over and at this point I wanted nothing to do with anyone. Dj had insisted he took my deposit on the day of order and I argued with him that he did not as he had take the day off and was not working that day (my girlfriend was with me that day and also told him that he did not) but he did not want to listen and apparently must have been there in sprit that day. When Damian came over my grandfather told him that we had a signed deal and that I was never told the vehicle had to be re-appraised. Damian informed him that I was told in emails and over the phone that it would have to be (I have all my emails and the 1 maybe 2 phone calls we had mentioned nothing of this sort). Damian now was on the offensive; he was calling me a liar at this point so I told him; "I have all the email; you guys are saying you have all the emails to so prove to me where you said that in the emails; show me! He didn't like me "getting in his face (not literally)" and stood up and stated; "Your lucky we are even selling you a car after you tried putting Beteras price on our letterhead" (meaning the TrueCar.com value). I'm sorry but if youre going to accuse me of forgery or doctoring paperwork you better be able to prove it. At this point even more I cared less about the car and it because about principle. I demanded he prove to me where I doctored any paperwork as I can go right online and pull up the price immediately proving him that I didn't do what he was accusing. He tried interrupt and I interrupted him and told him to prove it. At this point he was caught in his lie and kicked me out of the dealership (grandfather stayed and got my deposit back).I have purchased many new cars (2007 Nissan Altima, 2008 Nissan Altima, 2009 Nissan Maxima, 2011 Chevy Silverado, 2011 Subaru WRX STI, 2013 Dodge Charger) and with all of those new vehicle purchase/trades I have never ran into this issue what so ever (mind you all these were built to order vehicles also). The professionalism at this dealership was below minimum. Also just wanted to throw it out there that even though DJ and I argued about him thinking he took my deposit and me telling him he didn't he had admitted to my girlfriend that he didn't after I was told to leave the building.Don't do business with this dealership; keep in the back of your mind that the lifetime power train warranty isn't lifetime and is a limited lifetime warranty (read the fine print). If you go to this dealership best of luck to you.

timivers

Jun 18, 2014

I began emailing with Premier Subaru Watertown about a 2009 Legacy I had seen listed on both their website and AutoTrader. I initially corresponded with Cher and then was reassigned to Kelly. I was told that I could neither view nor test-drive the vehicle because a pre-sale safety inspection had not yet been completed. They were unable to tell me when the inspection would be completed so we e-mailed daily for status. After 7 days I received a call from Kelly informing me that the vehicle I was interested in was sold (seemingly an impossiblity because according to Kelly the vehicle had never been cleared for sale) BUT she could offer me a similar vehicle (identical year and mileage, plus leather) for a $4000 PREMIUM. I am left wondering if the car that initially attracted my interest ever even existed. At best Premier Subaru Watertown has demonstrated some very poor and unprofessional sales practices.

SPratt52

Aug 14, 2013

Employees are friendly, very helpful with my many questions and explain in detail repairs that need to be made without making me feel "pressured" into immediate decisions. I am extremely impressed that I received such great service seeing my car was a gift that wasn't purchased at their dealership. I HIGHLY recommend this dealership, especially if you are a first time buyer. You won't be sorry. Check them out!

ice1man

Jan 5, 2013

Upon establishing contact with the sales team, they were informed of an established quote from another dealer, and they agreed to honor that out the door price. After nearly 2 hours of the trade in appraisals, various negotiations, etc. the out the door price was $2,000 above what they had just agreed to honor. The sales person attempted to convince us that his price was best. We left the showroom and went to the other dealer we had the quote from, and actually got the car for $1,400 less than the original out the door price.