Used Cars for Sale at Preston Hood Chevrolet in Fort Walton Beach, FL

Isabelle

Dec 30, 2015

I was kept up to date with what was going on with my car. I was advised constantly regarding what work was required and got asked for clearance when my car needed work done.

Robert

Dec 23, 2015

Steve and Kim are EXCELLENT to work and deal with. Steve kept me apprised of everything involved with the sale of my 2015 Silverado 1500 LTZ to include all coordination with my financial institution. Kim took the time (over an hour) to sit in the vehicle and demonstrate all of the features and options plus connected my Bluetooth devices and coordinated my OnStar account. They both even followed-up a couple of days later to ensure that I was happy with the vehicle and if I still had any questions. Great people to work with!!!

Stephen

Dec 20, 2015

I received this service due to an awful prior experience. I will start by saying thank you for providing this service to try to change my opinion. Well I will have to say it has changed. I was given excellent service and was very happy with getting the updates on the progress of the service. Thank you,Arlene Kosciolek

Richard

Dec 18, 2015

Best Dealership we have ever done business with. SUPERIOR STAFF & SERVICE! HIGHLY RECOMMEND IT TO FUTURE CUSTOMERS!! THEY GO ABOUT AND BEYOND!

Lisa

Dec 7, 2015

I had a scheduled appointment for a repair on my Suburban. I waited for about 1 1/2 hours and was on my way. The repair was done correctly and in a reasonable amount of time.

Carl

Nov 28, 2015

They got me in even though i didn't have a appointment and order a part for the problem with the radio

Claudia

Nov 23, 2015

Everyone was very courteous and knowledgeable! I loved how closing the deal and driving off in my new Tahoe didn't take half a day. I would definitely work with Don again!

Bruce

Nov 20, 2015

All I know is I went in with a problem. It was handled by a nice person and when my car was returned the problem was gone. I'm totally satisfied with the dealership though disappointed in the Chevrolet brand for their initial product which had to be replaced. Ford never appealed to me before until now.

Carl

Nov 19, 2015

Jason and the techs took excellent care of me and answered all of my questions. My vehicle was serviced in a professional manner and in a timely fashion. I was especially impressed that the tech ensured that no residual oil remained on the engine or underbody crossmembers. I was delighted to find that the exterior of the vehicle was washed before it was returned to me. World class service!

Jeffrey

Nov 17, 2015

Had an excellent experience overall. I would not hesitate to return in the future. Everything turned out as promised and as expected.

Louis

Nov 14, 2015

The OnStar Equipment Showed that my tires were low psi. The tires were checked and found that all that was needed was needed. All the tires were inflated to the correct psi.

Gregory

Nov 12, 2015

I live in Andalusia, AL and Ms Baily goes out of her way to insure my service visits are prompt and reviews my trucks records to insure all recalls and warning are completed while I am in town. Thank you Cari

Brian

Nov 10, 2015

My car was fixed promptly and covered under warranty! I am happy with the service I received! I look forward to dealing with them again.

Donna

Nov 6, 2015

As always I was greeted like family. Everyone willing to take care of my visit with the professionalism that is given to every customer.

Jimmie

Nov 2, 2015

I was there for a very long time. I did not have any idea it would take so long. They took care of what needed to be done!!!! It was a good thing! I left with "safe" brakes and all fixed! I was able to wait in a clean and comfortable waiting area!

David

Nov 1, 2015

I felt like everyone bent over backwards to assist me. They all went out of their way. I was made to feel special from the moment I arrived until I left.

Patrick

Oct 31, 2015

Ron Dawson checked us in for our routine maintenance, oil change and tire rotation. That was the most pleasant experience we have had in your service department. Time wise was exceptional as well. Quickest yet for oil change.

Bobby

Oct 31, 2015

As with the first visit my expectations were far exceeded. Each agent I came in contact with was exceptionally helpful and willing to go that extra step to insure professoon excellance. Hat off to another wonderful experience.

George

Oct 24, 2015

Everyone I met At Preston Hood Chevrolet was very courteous and friendly, especially Chuck Epley who was the salesman who took care of me. He is very knowledgeable, professional, and courteous. He was very patient and took the time to ensure all of my questions were resolved. He turned what I expected to be a stressful experience into a very pleasant one.

Kaye

Oct 23, 2015

Everyone has been so friendly and helpful. Especially Keith. He's great! Service department was good too. Quick but thorough. Very satisfied.

Jonathan

Oct 21, 2015

I received fast and friendly service. My service advisor kept me informed about the progress of my vehicle and was very knowledgeable about the questions I had regarding my service.

Charles

Oct 16, 2015

Kim Cannon at Preston Hood was so knowledgeable. We were on vacation and decided to look at new trucks, our truck was purchased new but was a 2002. It was a Dodge Ram and I was convinced buying another Ram was what we wanted again. Ms. Cannon met us on the lot as we were looking around, kind of lost - still not sure why we were at the Chevy dealer. Kim made us feel at ease and was able to answer all our questions. She showed us features on the Silverado that far surpassed what we had seen looking at other trucks. I was still unsure - but she encouraged us to drive it... again, her extensive knowledge of the brand and all of the extras the truck had to offer, she knew how they worked and was able to show us how easy we could use the safety features. Not only was did she sell us the Silverado, she "sold" us on the Chevy brand... We do not live in the area, but the next time I am in need of a vehicle, I will call her first to see what's new that Chevrolet has to offer... The Preston - Hood buying experience with Kim Cannon was above excellent - We love the Silverado!!!

Alissa

Oct 16, 2015

I was there to get my oil changed and my delivery detail done since I was not bale to get it done when I purchased my vehicle. It was going to be a few hours and I was very happy that they allowed me to have a loaner truck to drive around while I was waiting.

Gregory

Oct 14, 2015

Chuck Epley was excellent to work with! I decided to buy a new car just 1 day before a lengthy road trip. Working w several dealerships, Chuck was the most responsive, knowledgeable and helpful. Really went the extra mile to meet my needs. After the deal was made by phone, I was very satisfied to find the car ready, gassed, and paperwork accurately prepared. Will definitely work w Chuck Epley and Preston Hood next time! Greg Morrison

Raymond

Oct 13, 2015

Great service !!! The service was done in half the time quoted. Courteous employees. The waiting room was comfortable and snacks were supplied.

John

Oct 12, 2015

Awesome experience.... Total professionalism! Really enjoyed working with the staff; in particular, Austin Cribbs. He is a very personable, down to earth guy and a pleasure to work with!

Katelyn

Oct 11, 2015

I went in about a safety recall on my 2006 Chevy Colbalt. When I made the appointment, I was told it could take up to 2 or 3 hours to install the part, however when I got there I waited for just over an hour. The service was very quick and the employees were very polite and courteous, which can be hard to find these days.

Steven

Oct 10, 2015

Worked with spencer sims before, great guy and is not like other salesman, try's to help as much as he can and treats you as a person and not a number

Ron

Oct 9, 2015

I took my car to the collision center on Sept 28,2015 and didn't get it back until Oct 7,2015. That seems like an excessive amount of time for the painting required. My insurance company would only cover 5 days of car rental. Fortunately, Preston Hood covered the rest.

Angela

Oct 9, 2015

It was a great experience, Spencer is amazing. This makes the second car I purchased with him at Preston Hood.

James

Oct 8, 2015

My wife and I are very pleased at the way we were treated by Kim Cannon and the people at Preston Hood Chevrolet not many dealers go to so much trouble for there customers.

Bryan

Oct 6, 2015

Cari my service advisor, has been the best advisor I have ever dealt with. She is very friendly and really seems to care about you and your vehicle.

James

Oct 1, 2015

Fast, efficient and through. Your front office personnel was very nice, I cannot drink caffeine so your front office employee made me a cup of decaffinated . Very nice!

Don

Sep 29, 2015

Whenever your visit goes as planned, that's a win. It was all of that and they offered me a loaner to eliminate my need to stay there for 5 hours. Unexpected and very nice. Have always had good experience here with Cari as my advisor.

George

Sep 27, 2015

I have purchased many vehicles from Preston Hood Chevrolet - Fort Walton Beach. I have never been disappointed and I fully appreciate the continued excellent service.

Debbie

Sep 27, 2015

Everyone we dealt with was very professional and made the car buying experience a joy. Our salesman, Don, took the time to make sure we were happy with our purchase.

Phillip

Sep 27, 2015

Once we came close to the number we wanted, the deal was easy. The salesman, Austin was excellent to work with.

Larry

Sep 24, 2015

Very polite and seems to be very prepaired in the art of customer service.A pleasure doing business with yourpersonnel from the service writer to the cashier on check out. I was very pleased with the time it took to perform the service. GREAT JOB!!

Marybeth

Sep 24, 2015

Was very happy with Tracey as my new service representative.Everything was done in a timely fashion-not always the case at P.H.

Judy

Sep 22, 2015

I live in Texas and was in Florida on vacation when the AC went out on my 2015 Chevy Tahoe. Another dealer in the Destin/Seaside area couldn't even see my car for 8 to 10 days but Preston Hood Chevrolet Fort Walton Beach immediately recognized my need for timely repairs as I was to go home in four days. Their service dept. was incredibly helpful and friendly both when I first called to see if they could help me and also when they checked my car to determine the problems. They set an early appt. for the very next day and I couldn't have asked for better service. They quickly determined the problem, fixed it and I was on my way in 1.25 hours - amazing!!! Great employees and great service! I highly recommend Preston Hood Chevrolet Fort Walton Beach.

Grady

Sep 20, 2015

It took longer than I expected but I am satisfied with your service , you did a good job the second time around .

Ray

Sep 15, 2015

The reason why is because this is the 5th time my car has been in for this issue so I am hoping that it is fixed. Casey has been incredible in helping me and great lady. Now I don't know why whomever worked on my vehicle could of not fixed it the first time. But they where very willing to take care of us and find out what was wrong with our vehicle. Gave me a loaner car at no cost to me. Again Casey is incredible.

Jonathan

Sep 14, 2015

A very experienced, professional and knowledgable salesman and my experience with the sales manager and finance manager was pleasant as well. Everyone exceeded my expectations including the owner by coming out and thanking me for my business. I have already referred one person and will be referring many more. Thanks again for a great experience and smooth transaction during and after the sale. I've been in sales for over a decade myself and they went above and beyond with their service and thankfulness. First class dealership all the way.

Santiago

Sep 13, 2015

Shortly after leaving our house I realized I had a screw in my tire. It's was about 4:20 and we called Preston Hood Service department and even though they were going to close soon they told us to come in. They checked out the tire and saw it needed to be patched. Everyone we came in contact with that worked there was amazing and so nice and we are so grateful they were willing to help us even though it was later in the day!

Stanley

Sep 12, 2015

Great interface.Cari was super.The tech (I do not remember his name) was awesome.You have a great dealership. Glad to be a customer.

Manfred

Sep 10, 2015

Since it was taking a bit longer than I had hoped for, Kasi made sure I had transportation, and she did a great job like usual. I did get the car back by the end of the day and had the experience of trying out a "mega" pickup for the first time ever. I was impressed. As I said, Kasi makes sure you are informed and feel like a valued customer. Good work.

Bobby

Sep 9, 2015

Our family purchased a 2015 Chevy Trax from your dealership. Austin Cribbs was our car salesman. He did an excellent job with explaining all the features on the new vehicle. Austin and JoAnn were very friendly and professional. They are both a big asset to your company. Thank you from The Fruge' Family.

Patricia

Sep 9, 2015

Friendly and care about what you are interested in. They work hard to try and get you something that would make you happy. And I am very happy with my new car. Thank you and most of all thanks to Don Jeffries for finding what I was looking for.

Richard

Sep 2, 2015

everything was great. My car was ready when they said it would be. All the staff I encountered where great.

Marshall

Aug 31, 2015

I would like to thank Mr. Kenny Strickland and Cari Bailey for taking the extra time to assist me with the front brake problem. I'd also want to thank Kenny for going that extra mile to submit what possibly could be a design deficiency is the front brake pad design that allows sand and grit to remain a "V" where the pad and rotor meet causing the rotor to wear excessively. I look forward to hearing if this is corrected. Bottom line, my experience with Preston Hood has always been top notch! I will do business with no other Chevrolet dealer!

Richard

Aug 29, 2015

Service writers are competent and friendly. They keep you updated on the progress of work being done on your vehicle. Cari at Preston Hood Cheverolet does an extremely professional job. Everyone you encounter is friendly.

Alissa

Aug 27, 2015

Everyone was very helpful throughout the who process from the girl at the front desk letting me barrow a phone charger to the sales man letting me pounder over 2 cars for a hour it seemed like. I really appreciated everyones help and it made it for a very easy and pleasurable experience.

Gregory

Aug 25, 2015

Cari Bailey and Ron Dawson made my experience very pleasant. Preston Hood should be proud of these employees, they truly care about their customers.

Williams

Aug 24, 2015

Don Jeffries and the Bill Kelly were amazing to deal with. Because of their assistance, I will be looking to buy yet another vehicle from Preston hood in the near future.

Ashley

Aug 20, 2015

The dealership was very presentable. They had that place super clean. Their snack bar had many different options and everyone was extremely friendly. Dave Shapiro did an excellent job and was very helpful. He did everything he could to make us comfortable and answered any and all questions we asked. We didn't have to deal with the back and forth haggling like most dealerships do. They were very straight forward with their prices. We told them what we were willing to pay with all the research we did and they came back and said okay. They then came back and were extremely close to our price range in one try of negotiation. We also appreciated the dealership staying open past hours to finish the transaction of us finalizing our contract so we wouldn't have to come back another day.

David

Aug 18, 2015

Kasi Dent was awesome ! She got me in at 7:30 and I was finished very quickly ! Thanks for all the constant updates! Kasi handled everything very professionally !

Joseph

Aug 17, 2015

I was on vacation with my family when we had some vehicle problems and had to have it fixed. Cari Bailey is one of your service advisor's and she was very friendly, helpful, & very easy to work with.

Scott

Aug 14, 2015

I had my service appointment scheduled about a month in advance for 930 am. Another personal appointment needed to be made for the same day in the afternoon. I told Kasi about it when I dropped off my car and that I could make arrangements if it couldn't be ready and she said "Don't worry about it. We can change the order of the cleaning and oil change, etc. to get it back to you in time." And of course she did. It's the little things that are actually big things to us customers. We don't forget those. I bought a 2011 Camaro from Milton (special order) and was getting horrible service. I started bringing that car to Preston Hood and working with Kasi on the issues with it. She has treated me like a friend from day one. I came back and bought a 2014 Corvette from Preston Hood because I knew the service dept would take care of me from then on thanks to her.

Derrell

Aug 13, 2015

Cari Bailey has always been my go to girl whenever I need maintenance on either of my vehicles. This visit was nothing different. I got a same day appointment and top notch service. Thanks Cari.

Ernest

Aug 8, 2015

As always, Kasi (servuce rep) was excellent. Surprisingly, I was asked if I wanted to trace my HHR by sales..thinking on it. Always have had car serviced by Chevy dealer so car must meet measure.

Richard

Aug 2, 2015

It was awesome, Kim Cannon is by far the best sales person we have ever had. We are big on honesty and integrity; she has all of these qualities and more. She is extremely knowledgeable on all the new models and features. We would see no one else!

Tiffany

Jul 30, 2015

Customer service was excellent. I was on vacation and very happy that my service was done in minimal time. My service advisor Cari Bailey was amazing. Thank you!!

John

Jul 25, 2015

Kim was amazing. Very thorough and patient. #1 vehicle purchase experience I've ever had. Amazing group of professionals at Preston Hood Chevrolet.

Daniel

Jul 21, 2015

This was my first opportunity to use the service Department and I was thoroughly impressed with the way that I was treated and my car was serviced, best service department I've ever experienced. Thank you, Dan Pearsall

Gery

Jul 20, 2015

My service manager, Kasi was great, as usual, keeping me informed of repair status. The part was 160.00. It cost 650.00 to install it!? That's ridiculous. Which is why I would not recommend a friend.

Karen

Jul 20, 2015

We were not on the lot a minute before Kim was out the door to greet us. She knew about the vehicles we looked at and was eager to help us purchase our choice. She encouraged us to contact her anytime with any questions we have and she followed up the next day to see how we were enjoying our new car.

Larry

Jul 19, 2015

Impressed with the customer service and the attitude of the employees that I encountered. Timely service and appointment time and service time was right on. Very pleasing experience..

Gary

Jul 16, 2015

The service was great and the service writer and each employee of Preston Hood that I can in contact with was knowledgeable and friendly.

Richard

Jul 14, 2015

The folks in the service department are friendly and competent. I am always pleased with the reception I get there. Carrie and Charley are the service sign-in people I usually work with.

Glenn

Jul 12, 2015

I have purchased 21 vehicles from this dealership since 1986. I have gotten the same quality service and assistance for each vehicle. The whole experience is down to a science and I appreciate all to whom I have had the pleasure of purchasing these automobiles.

Ann

Jul 10, 2015

I was greeted by Mr. Dawson-always a pleasure to see him. I was taken care of immediately. the questions I had were answered and taken care of for me. I was also able to have my new Bluetooth connected in record time. thank you Kasi, Kim and Mr. Dawson

Michael

Jul 10, 2015

I've been buy new for many years and this had to be the best buying experience yet! The entire staff was outstanding but my sales person Chuck was great!

Lisa

Jul 5, 2015

My only issue with my service is that I made an appointment for 0810 for an oil change and tire rotation, which took 3 hours. Not sure why an oil change and tire rotation takes 3 hrs.

Nicole

Jun 29, 2015

We started looking at Preston Hood because of Charlie Boyte, but Tony Snchez helped me that day. He was very professional, friendly, and knowledgeable. I went in to test drive a few vehicles and because he was so outstanding, I ended up buying an Equinox within a few hours.

Cyril

Jun 24, 2015

It is always a pleasure to visit Preston Hood. I have always been satisfied with the service and friendliness of the staff

Mark

Jun 24, 2015

Cari Bailey did a great job getting me a loaner vehicle allowing me to bring in 2 of my vehicles for service by myself in one day. That's good service!!!

Paul

Jun 23, 2015

Cari Bailey did an excellent job communicating the problem with my air conditioner and getting me back on the road so I could return home (Houston, TX) on schedule!!! Great experience!

Jennifer

Jun 16, 2015

This has been the best experience at a dealership I have ever had. Employees are great, prices are great, I really appreciate the help.

Robert

Jun 13, 2015

Have confidence and trust Kasi. Well-run dealership, comfortable customer lounge.Best auto dealership I have encountered in all my years (75).

Robert

Jun 9, 2015

Mr Spencer Sims was outstanding and above and beyond helpful.I would tell all my friends to buy a car from Spencer.He made this a positive experience and I'm highly recommending him to everyone I know.

Roscoe

Jun 4, 2015

A FRIENDLY, VERY CLEAN, MODERN AUTO SERVICE CENTER. QUICK AND THOUGHTFUL RESPONSES TO MY CONCERNS ABOUT MY VEHICLE. THEY REALLY CARE!!!

Paul

Jun 1, 2015

Salesman Chuck Epley was very friendly and not pushy. He understood my budget goals and stayed within in them. Notified me when the vehicle sale was active that allowed me to be able to purchase the vehicle.

Guy

Jun 1, 2015

Pleasant surroundings in the waiting area. Very good service advisor (Charles). Good visit with my longtime salesman (Chuck). And the Burgers and Hot Dogs were great also.

Camilia

May 31, 2015

It would be nice to be able to check in immediately instead of standing in line at the service station that's crowded

Krystal

May 30, 2015

Always a pleasure to deal with. Bought 3 cars and traded in 2 with the dealership. They will reasonably work with you.Spencer sims, Rodney, and David dockery were very helpful in all experiences.

Tony

May 30, 2015

My salesman, David Mattiford was outstanding. He was patient, courteous, and extremely helpful throughout the entire buying process. His ability to flex during my purchase proved his willingness to keep the customer happy. I would, and will, recommend him to everyone I know.

Trisha

May 29, 2015

I really like the waiting area. Free coffee is a must in the morning. Also, Kasi is always friendly and takes care of my needs.

Daniel

May 29, 2015

I did not actually go but my parents took my car in for me and they said that it was a phenomenal experience!

Greg

May 27, 2015

Came in for 45K Truck Service. Mentioned an issue with vibration and rough running. Problem was check out identified and fixed four hours a head of time. Needed transportation home, loan free new truck of like type to make trip home and return. All Friendly staff, including Rupert Dent, who is patient waiting for his new arrival.

Darrell

May 26, 2015

I had a pleasant experience at your dealership. The purchasing process did not take as long a anticipated. Mr. Sanchez was very helpful.

Darrien

May 22, 2015

We had a great experience dave our sales person made sure we were comfortable and helped us get through the experience of purchasing a new car we have already told a friend to go see him.

William

May 22, 2015

Erin (I think) ordered the parts for the recall of my corvette then scheduled the install, an oil change and the re-application of the glaze. She also arranged a cab ride with a return trip. Super efficient service!

Thomas

May 21, 2015

The service was performed consistent with the projected time. The advisor, Cari Bailey, was definitely a hard worker (never slowed down), and was very enjoyable to interact with.

William

May 20, 2015

Troy Touchton found the truck that I was looking for and gave me the best deal possible with rebates. Friendly and very knowledgeable on the Chevy Silverado...I'm very satisfied with the transaction!

Richard

May 20, 2015

service for recall issue was quick and timely. All members of the staff made sure any needs or wants for looked after.

Christopher

May 20, 2015

I say it all the time, Preston Hood treats me like family and I will continue business there for as long as I reside in the Fort Walton Beach area. Kasey Dent is not only the best customer service representative I have had the pleasure to work with in the service department, but she is like both my friend/little sister.

Robert

May 18, 2015

Cari Baily was very help full and kept us advised through out the day on the status of repairs. Many Thanks.

Mary

May 17, 2015

Cari and staff are always friendly and courteous. As soon as my car is ready they find me in the sales lounge.

Richard

May 16, 2015

As a general rule waiting for your vehicle to be serviced is closely akin to having a root canal. Preston Hood on the other hand made this a quite enjoyable experience. The service advisor, Kasi Dent, had everything in order she knew exactly what was to be done, and did it with style and grace. I didn't want to spend my morning at the dealership, as enjoyable as that may have been, Kasi arranged for shuttle to pick me up and then when the service was complete it brought me back to pick up my truck. I would recomend Hood Chevrolet to any one that asked.

Donald

May 15, 2015

The salesman, Troy Touchton, was very professional and a pleasure to work with. Not a high pressure salesman and listened to what we wanted. Joanne was amazing in the financial part of our purchase. Everyone was friendly and helpful. Great experience all around. Thoroughly enjoyed our buying experience.

William

May 11, 2015

Kacy is the service attendant that always takes good care of me. She will lesion to what is wrong or the service my truck needs. I always feel she wants to get right the first time just as I do. I just plainly like Kacy and the service department.

Jonathan

May 11, 2015

My car had to be and was located within two days. Just what I ask for and I could not be any happier with the experance and the car.

Thomas

May 1, 2015

It was a no hassle experience. The pricing and help securing the USAA discount was very good and helpful.Kim was extremely committed to making our experience easyand kept us informed along the way. I would highly recommend her and the dealership.

Mark

Apr 27, 2015

The service was great, Kaci is always great to work with. But,when I have to sit and wait in the waiting area, the seats are very hard to get in and out of, as I am handicap and getting in and out of low, soft seating is very hard to do!!

Daryl

Apr 26, 2015

The first day I talked to Keith King, he was very good showed me every car I was interested in, I didn't have my wife with me, I called him the following day when I was bringing my wife with me to test drive a few cars, I told him we would be there around 4pm, he told me he may be busy, he informed Austin Cribbs would help us which he was very good to help us what we wanted. Both men were excellent salesman, not pushy very satsified with both.

Spencer

Apr 25, 2015

We have purchased all of our cars from Preston Hood since 1995. We have used the same salesman since that time also. You are so very fortunate to have such a dedicated employee in Chuck Epley. All the people we have come in contact with are out standing. Also thank you for the support of our military that means a lot to me.

Richard

Apr 25, 2015

The Nicest people we have ever dealt with. David & Jane helped us out so much. Will DEFINATELY Refer your Dealership to others.

Richard

Apr 24, 2015

it was just for an oil change and tire rotation. Everyone was friendly. Done in a timely manner. Very clean facilities.

Louis

Apr 23, 2015

I've been a customer of Prestion Hood for almost 15 years and I have never been badly treated. No matter what I needed or wanted from them have them do, if it could be done it was. I am looking forward to the next few years because I know I've made many friends.

Ralph

Apr 23, 2015

My salesman Tony was absolutely amazing! He got me the exact vehicle I wanted and worked to get the price when I could afford. I would definately buy another vehicle from Preston Hood as long as you keep salesmen like him around. Most stress free car buying experience I have ever had.

Linda

Apr 21, 2015

Everyone was so friendly. Even the people not involved in the Sale. I feel right at home. I appreciated the beverages and snacks as we were there a while. . The place was also ammaculately clean. Even in the service area. I am excited about my new purchase. I feel I can come back with any issues or questions and ANYONE, would be happy to assist me!!

Michael

Apr 21, 2015

Charlie is a good service rep good communicaton. Everyone at the dealership is friendly makes it very enjoyable to be there.

Valerie

Apr 17, 2015

I was very impressed with the professionalism by Don Jeffries as well as Joann Jeffries. Don went above and beyond to answer all my questions and provided plenty of helpful information throughout the entire process. Joann did an amazing job of putting the best financial package together for me. They both worked very hard to make my car buying experience quick and easy. I would have no problem coming back to Preston Hood and would definitely recommend them to anyone looking to buy a vehicle.

Mark

Apr 13, 2015

Arrival and check in was quick and easy. Service took my cell number and understood that I was waiting but I think there was a delay in letting me know the vehicle was complete.

Leslie

Apr 12, 2015

Charlie was attentive with schedule and feedback and Brette ,the tech , was great with service and follow up concerns.Super dealership

schultzie82

Apr 11, 2015

Kasi and the folks at Preston Hood went the extra mile to make sure my car is a exactly the way I want it. They repaired the damage that Alan Turner Chevrolet caused to my car then Mr Turner told me I was trying to get something for nothing. Kasi personally made sure my pride was restored in my vehicle. Kasi Dent is a true diamond and asset to Chevrolet. Kasi should teach horrible dealerships about customer service. I can't say enough about Kasi Dent everyone should deal with Kasi. Kasi is the only only person I deal with in fact I talked with Mr Hood about how amazing Kasi is. She is the assistant service manager and it is well deserved. Preston Hood is one of the only businesses in the state of Florida that I have experienced customer service.

Jerome

Apr 11, 2015

I am definitely impressed by the level of customer service I received at Preston Hood Chevrolet. From the time I arrived for my service until the time I departed, I received courteous and professional service. Every member that I encountered was professional, courteous and helpful. When I was greeted at my vehicle promptly, in-checked and the technician made sure I new where the visitors lounge was located. I was told what service I was to receive and given updates to the service progress by Cari. Thank you for the excellent service I received.,I am definitely impressed by the level of customer service I received at Preston Hood Chevrolet. From the time I arrived for my service until the time I departed, I received courteous and professional service. Every member that I encountered was professional, courteous and helpful. When I was greeted at my vehicle promptly, in-checked and the technician made sure I new where the visitors lounge was located. I was told what service I was to receive and given updates to the service progress by Cari. Thank you for the excellent service I received.

Kayla

Apr 9, 2015

Cari is great! Helped us out by doing her job very well. We were relieved that the warranty covered the problem. We got a loaner vehicle after 2 days, that i was able to use for a few hours, that's just what it is. Thanks for even making those available.

Trudy

Apr 8, 2015

I was really hesitant to deal with Preston Hood because of past experience with my parents. Paul Hughes did an excellent job of changing my thoughts about Preston Hood... He was so very kind, respectful of our privacy and NOT the pushy salesman that you typically meet at car dealerships! The finance guy was awesome! We were 20$ over in the cash that we put down and he was honest and immediately gave it back, don't find that to often! Overall our experience was great! Thanks!

Dathan

Apr 7, 2015

The whole Preston Hood team was very accompdating and was able to answer any and all questions I had. Keith and Joan helped throughout ghe whole buying experience. I would definately reccomend them to mu friends, family and co-workers

Sandee

Apr 6, 2015

From Kasi, my "service advisor" to the outstanding Corvette mechanic Britt I have been so pleased with my repair service appointments at Preston Hood! Love Ron and JoAnn too along with the comfortable waiting room!

Christopher

Apr 6, 2015

I always have a great experience at Preston Hood Chevrolet. Since day one I have been treated like family and I will continue to do business with Preston Hood Chevrolet.

Philip

Apr 6, 2015

Body shop did an excellent job and will go there if needed in future. Personnel are professional and personable and as far as I can see did an excellent job.Does this put me in the running to WIN a new Corvette convertible<<<< <:) My dream car!

Terry

Apr 4, 2015

I'm always treated as the most important customer at Preston Hood service department. This is because of one person - KASI DENT, she always goes the extra mile. When I leave my truck with her, I know for a fact that KASI is going to ensure that everything is going to be done right. If not, KASI turns into a Germany Shepard and barks until it done right. Seriously, KASI treats my truck likes it's her truck and that's what I like.

Edward

Apr 3, 2015

I have been having transmission problem with my "old" chev van...they have worked on it several times...this time, they seemed to finally found the problem and fixed it...I am very happy...too bad you guys don't make "vans" like this anymore...if you did, I would be buying another one!!!

Aroine

Apr 2, 2015

Our buying experience at Preston Hood was a great experience. Our salesman Paul was a great salesman. He made our buying experience non stressful. He was very caring, and sincere about our needs. He was not pushy, like most salesmen, and seemed to be very genuine. The manager was also great to work with. He handled some concerns that we had after our purchase in a very caring, and professional manner. We will definitely make any other future car purchases from Preston Hood.

Richard

Apr 1, 2015

Troy was very helpful and patient while I decided what type of vehicle I wanted. The wait for the contract took a little time due to how many customers where buying trucks at the same time, but they made the wait go by fairly fast

Donnie T

May 21, 2014

This young lady is a great! Always with a smile, and always caring about the service on my truck and keeps me inform on my truck and when it will be ready. A pleasure to work with in the service department. A topnotch rep for Preston Hood.

mstrickland

Apr 11, 2014

We just purchased a pre-owned truck from Preston Hood for our teen-aged son. We had been looking for a while and were getting frustrated with available options. We had a good friend suggest Preston Hood and put us in touch with pre-owned manager Eli Bauduin. Eli knew exactly what we were looking for and was able to help us locate it. From there we had the pleasure of working with Paul Hughes. He went above and beyond in helping us out-including helping my son select custom add-ons for his truck the week following the purchase. My husband was out of town for the actual purchase of the car and I was a little nervous about handling it myself based on a previous car purchase (made at another local dealership) which was a bad experience. I absolutely had no need for concern as it was a very painless transaction. Paul explained everything thoroughly to me and answered any questions that I had. I felt respected and treated very fairly which has not always been my experience as a woman at a car dealership. For this I am very thankful. My son is THRILLED with his truck and we are so pleased with the deal we got and the people we dealt with at Preston Hood. I would highly recommend this dealership (and already have!) to anyone in the market for a new car and a stress free experience. I especially would encourage any woman looking to purchase that is hesitant about the experience to go see Paul. We will definitely return for our next car. Thanks so much!

fojack

Apr 5, 2014

Went in to Preston Hood Chevorlet for car service on my Camaro. Service took 8 days. No confidence if it fixed the problem. They also over charged me. Also charged me for a small chip in the paint on the loaner vehicle that they game me. This is the part where they made me mad. I had multiple discussions with the owner. He assured me, if I deleted my bad reviews over the internet, he would drop the charges for loaner. The damage to the vehicle was petty and not even the size of a quarter. They filed for $483 dollars in repairs for the loaner. I found out months laters, that he went against his word by sneaking charges on my insurance policy. Now my insurance rates has sky rocketed.You CANNOT believe anything that his dealarship says. They will smile in your face and stab you in your back.

krw2sweet

Mar 26, 2014

Paul Hughes was our salesperson, he met us on the lot and listened to me. He was able to point out which cars fit my needs and didn't try to sell me something i didn't want. All of the salespeople were really nice, one even noticed my four year old getting bored and brought him a toy. I was very impressed with everyone.

Bob and Mary Lou

Mar 18, 2014

Keith King made the car buying process very smooth. He was considerate, professional and was able to answer any questions we had. I would definitely do business at this dealership in the future and have told my family and friends about the wonderful service we received.

Frederick

Mar 17, 2014

The service I received was prompt, professional and met all requirements and was completed in less time than originally expected. Scheduling and finalization was hassle free.

Donald

Mar 14, 2014

I would like to thank Dave at parts, Savanna at checkout, Kasi Dent advisor and Jim Mark for their help and professionalism. My 4 new tires were ordered and delivered on time and the installation and alignment were all done in very reasonable time. I am a "Happy Camper". Thanks to everyone at Preston Hood for great service.

Patrick

Mar 14, 2014

My vehicle always feels like it is brand new when I get it serviced at Preston Hood.Thanks to everyone. I love my Equinox.

Max

Mar 14, 2014

Kasi and the whole staff really took care of me while my car was being serviced. They loaned me a new Silverado to run some errands in and that really showed how customer oriented they truly are.

David

Mar 14, 2014

Friendly staff that keeps the customer informed about their vehicle while waiting in a comfortable waiting room.

Tom

Mar 13, 2014

I have never felt more welcomed and assured that the problem would be fixed. I think Kasi Dent is the example ALL service advisors should made to follow! She is truly a huge asset to your service department!

Sarah

Mar 12, 2014

Spencer & Kasy helped me during my visit. Theyre great to deal with. Very professional and knowledgeable. I will be back!

Aaron

Mar 9, 2014

Always a great experience at Preston Hood. From the time I purchased my vehicle and every time I come in for scheduled maintenance.

Jerry

Mar 6, 2014

Working with Bob was quick and easy. Being on the road all the time I don't have to HAGGLE over spending several thousand dollars for a car. Bob was helpful and prompt which made everything move smoothly. Great overall experience.

Max

Mar 6, 2014

Kasi took care of me like always. Great job. In and out. I have already steered a potential customer your way to purchase a new vehicle.

Steven

Mar 4, 2014

The best car buying experience I have ever had. Austin Cribbs is outstanding. He definitely made my wife, my daughter and myself feel like more than just a customer. Had all the answers to our questions and bent over backward for us. My family and I will definitely be contacting Austin & Preston Hood for any future vehicle purchases.

Zuleika

Mar 4, 2014

Cari, the first person I made contact with, she was awesome very helpful. Always smiling, great energy and knowledgeable. When my vehicle had to have another part rreordered to complete warrantly work. She was very informative and helpful with providing a rental car. I appreciate the friendly customer service she gives.Thank you.

James

Mar 2, 2014

They answered all of my questions and made sure I got all of the rebates and discounts available to me.

Steven

Mar 2, 2014

Had my oil changed, additves to the fuel and oil, tires rotated, and the MPI done. Left the dealership, and half way home the "Service Tire Monitoring System" warning light came on. I continued on home and checked the pressure when I got home and all the tires were inflated correctly. I also noticed oil dripping on my driveway. I called back to the service dept and was spoken too by a very emphatethic and caring lady who conveyed my concerns to the Service Manager and Ms Kasi Dent. I was asked if I could bring it back and I would be taken care of immediately. The Service Manager took care of me personally, and took on my concerns as if they were his own. He and his staff were professional, got my wife's car taken care of quickly, and then he took the time to apologized to me directly. That act in itself was worth the drive back. I think the lady who spoke to me on the phone, the professionalism of Ms Dent, and the "take responsibility for the issue" by the Service Manager are all reasons I will continue to return to Preston Hood Chevrolet in FWB... Thank you, Steven Howell

David

Mar 1, 2014

Austin Gribbs was very helpful and friendly. I am learning my new car and have questions. Mater of fact I need to ask a question of him next week.

James

Feb 28, 2014

Kasi Dent (service writer) did her usual outstanding job David and Ron in parts quickly supplied the necessary parts..Well done.

Joseph

Feb 28, 2014

From my initial contact Amy Busenbark kept me informed of the vehicle status and estimated costs. The mechanical and paint work are very good. My Corvette was clean and look like new on pickup. All of my dealings with your service people were very professional and it was a good experience.

Gale

Feb 27, 2014

We have always been treated with respect and courtesy. The salesmen , service department and the managers are very helpful. the respect the customers.

Gary

Feb 27, 2014

Glen and Rick and the Preston Hood Collision Center are extremely efficient and professional. My vehicle looks just as good as new. Thanks so much for you quick and super service.

Peter

Feb 26, 2014

I found I had a nail in my left rear tire and pulled into Preston Hood Chevrolet because I was only a couple of blocks away. the time was about lunch time. The repair was preformed in about 45 min and I was back on the road.

Mary

Feb 23, 2014

Superior service and attention to my desires and concerns. Keith King, our sales representative, was completely knowledgeable regarding each vehicle I was considering. He was very patient and understanding in answering all my questions and assisting in my decision in selecting the Chevrolet most meeting my needs and desires with out any sales pressure. He made my purchase a stress free and wonderful experience. Thanks!

Bradley

Feb 22, 2014

Have bought a lot of cars from u and have always loved my experience I get from preston hood people.I will always come back.Thanks Brad

Don

Feb 22, 2014

Being from out of state, Amy did a very good job of making me feel comfortable with the problem I had with my car. It was fixed very quickly and efficiently.

Donald

Feb 22, 2014

Always great service. Speedy in and out. With Kasi, I always receive the best service. I always leave completely satisfied.

Robert

Feb 22, 2014

All the staff were extremely courteous and professional. All work on my vehicle was performed in a timely manner. Overall I am extremely pleased with my service.

Long

Feb 21, 2014

The person helping me was named Amy and she was extremely friendly and courteous. She was quick to respond to my phone calls, questions, and seemed quite knowledgeable regarding the subject matter. She also ensured that I received a loner vehicle for the day which I greatly appreciated!!

Margaret

Feb 21, 2014

Cari Bailey took such excellent care of me,polite and very effecient..I hope all your service employees are like Cari because she gets the job DONE and makes your experience at Preston Hood a memorable one. Thanks again for the GREAT service,,,,

Byron

Feb 21, 2014

Spencer Sims was extremely professional and made our buying experience a joy. He is a big part of why we keep buying from Preston Hood. Please pass our thanks for his assistance.

Wilma

Feb 20, 2014

Very pleasant sales person and hassle free way to buy a car. I was very impressed with the treatment that myself and my family received. Will definitely recommend this dealership to friends and family.

Robert

Feb 20, 2014

The saleswoman that, in the end, sold me on the 2014 Chevy Cruze was professional, courteous, kind, and an expert in her field. She did not appear to hide anything from me as a newer buyer, which is something I really appreciate. Overall fantastic service.

Will

Feb 20, 2014

I was very pleased with the handling of my warranty paint issue repairs. Rick Rushmire in the body shop was very professional and informative. He kept me in the loop of what was being done and status updates.

William

Feb 15, 2014

Everyone we dealt with went above and beyond. They stayed late teaching us how to work all the new equipment and bells and whistles of the Impala. We appreciate the customer service provided to us!

Kristina

Feb 14, 2014

Chuck Epley went above and beyond as usual to make sure everything was perfect. Thanks to the entire sales team.

Larry

Feb 14, 2014

After 2 previous tries of buying a new car, this one finally came through and exceeded my expectations. Thank you!

Janet

Feb 13, 2014

Karen Moody is the BEST car sales person I have EVER dealt with. I have already recommended her to other people that may be looking to purchase a new vehicle.

Ben

Feb 13, 2014

I brought my Traverse in to have transmission checked. Amy was able to work my car in right away. She provided a couple of service manual printouts which helped explain the issues and provided solutions. I will definitely be bringing my Traverse and my Trailblazer there for any future services.

William

Feb 13, 2014

Keith King and the team at Preston Hood Chevrolet did a great job. Unlike the Panama City Chevy dealer, they the exact car I wanted. I got a great deal and they got me great financing even though I am credit challenged. I could not be happier with my new Cruze and the deal I got at Preston Hood.

celina mcgowan and tim banks

Feb 11, 2014

John Furey at Prestonhood chevrolet in fwb, fl is an outstanding salesperson and human being. my fiance and I drove into this dealership in a car that is worthy of lots of laughs and was on its last leg. john worked very hard and diligently to get us into a very nice, very reliable, very affordable automobile. we appreciate you, john furey and all of prestonhood chevrolet, for getting us on the road again. we will be repeat customers.

Daniel

Feb 11, 2014

The body shop did an awesome job on my Camaro!!! I was shocked to see that it was washed, vacuumed and cleaned. It made my day thanks for making a stressful situation enjoyable.

Greg

Feb 11, 2014

Always trustworthy, friendly, and like family. The service personnel always know us by face and by name. Very refreshing and comforting to not just be a "service number".

Bridgett

Feb 11, 2014

The personnel at Preston Hood are GREAT !! They know us by face and name, as well as always being interested in how we are and how our two Chevrolets are doing. It is like visiting family, anytime we go to Preston Hood. We trust their decisions and service. We trust the people who work on our vehicles.

Ralph

Feb 11, 2014

Had a wiring problem due to rodent damage. You found the problem and fixed it. Thanks, I couldn't have fixed it without you.

Anthony

Feb 11, 2014

love the new changes in the waiting room i am able to do my work and it is a big help and i thank you.

David

Feb 11, 2014

Friendly staff that was willing to ensure that all of my concerns were answered. Also, I enjoyed the socialization in the waiting room. The waiting room was clean and convenient. Great experience. Blessings!!!

William

Feb 11, 2014

Kasi my service agent is always friendly and she keeps me informed of my service status. Thanks Kasi. Rick and his crew went well above what I expected on my recent visit.Thanks to Rick and his crew. Thanks Preston Hood.Keep this survey vs the survey I missed up. William L. Herald.

James

Feb 11, 2014

Everything and everyone were great. Only glitch was I had to make two trips for clear coat because machine was frozen. A call to reschedule this would have been better than finding out when I got there.

Christina

Feb 11, 2014

The staff was great and the waiting room was comfortable. They fixed my car and I had no problems using the warranty.

Stuart

Feb 11, 2014

Had to have update done on electrical system for my Volt. Service person I think Brent did a very good job. Very happy with service. Started on time and only took about 1 -1 1/2 hours. I don't like to waste time so this worked great.Thanks Stu Smith

Marvin

Feb 10, 2014

Outstanding service, very friendly, best car trading experience I ever had. I look forward to working with the staff at Preston Chevrolet in the future.

Rodney

Feb 9, 2014

We have always felt like the people both in sales and in theservice dept were exceptional. This has been our 15th yearleasing with Preston Hood and working with Chuck Eppley. He, just as all of the employees there, have always made us feel right at home. We feel they excel in their customer service and have always recommended them to others.

Tom

Feb 9, 2014

Best car buying experience ever. Unlike most I have had in the past. Informative, honest and low pressure. All employees; sales, business manager and technical support staff very helpful.

Kelly

Feb 9, 2014

This is the second vehicle we've purchased from Preston Hood. Bee didn't think of going anywhere else due our excellent first experience and they did not let us down!

PeterL.

Feb 5, 2014

Came in on Saturday feb. 1st looking for a truck in a good price range and decent mileage... Rick Maddox showed me a few and I saw a few but nothing that jumped out at me. I was about to leave and Rick said... Wait a second I have something just for u. A truck had just been traded in and it wasn't on the lot, but it was just what I was looking for! Came in on Tuesday the 3rd and drove it home!!! Thanks Preston Hood, thanks Orlando Torres, Rodney, and especially Rick Maddox!

Michael

Jan 24, 2014

even though the reasons i had to go to chevy were crazy, they treated me very very well..both cari(prolly spelled it wrong...sorry) and Tom were extremely helpful and profesional, very good people and know how to talk to the customer.

Debra

Dec 31, 2013

It was my first experience purchasing a new Chevrolet product. I was trying to help out a friend since I had to purchase anyway but found that the dealership as a whole treated me as if I was a repeat customer and we had known each other for years. I am so happy with my purchase and my experience. Thank you Preston Hood Chevrolet!

Cherrie

Dec 31, 2013

Our salesman, Jake Bowen, was friendly and professional. No pressure sales talk and he was able to give us the deal we were looking for. Jake is an asset to Preston Hood Chevrolet and we would definitely deal with you in future and will tell our friends!

Ronda

Dec 29, 2013

We have purchased multiple vehicles from Preston Hood and have always had good experience. Keith King has always been very courteous and professional in all our purchases and we look forward to continuing our relationship with this dealer.

Bryan

Dec 28, 2013

It took me 3 test drives and bringing the truck back several times for the technicians to correct the issue. Even having to deal with the back and forth in the end my issue was resolved and they never gave up to try and please me. Kari was a great service advisor and never made me feel like I was a burden to the Preston hood team. Overall I had a great experience at your dealership. I only marked you down because of my multiple trips to fix issue. I will be returning in the future for any/all my service related needs. Thanks.

Greg

Dec 21, 2013

I had an appointment to get my brakes serviced / replaced. Shortly after I arrived my vehicle was on the rack being worked on. It only took a couple of hours and the price was not as bad as I expected. Thank you service team. I never worry when I take our vehicles to Preston Hood. They are trustworthy and very dependable.

Alvin

Dec 20, 2013

I brought in my 2001 truck for a window motor issue and not only did the tech fix the window, he discovered and repaired another issue that could have potentially left us stranded on the highway.

James

Dec 19, 2013

On the whole I am pleased with the service I get at Preston Hood, however, I don't like the fact that I had to remind the service writer that discounts are being offered for the service I am receiving. I expect the dealership to make money, but to have to wrangle an additional $20-$30 off a job when the customer should be told about it from the get go is a little shabby.

Nancy

Dec 18, 2013

All repairs were made in a timely manner and the vehicle was returned clean. Thank you for taking care of our service needs. It was a pleasure.

Kristin

Dec 18, 2013

I went to Preston Hood to look at a new vehicle and discuss a trade in for my jeep wrangler. I was very impressed at how accommodating and efficient everyone was. Austin, the salesman was excellent! He did a great job informing me of the two vehicles I was interested in and helped me find the one that fit me best. This is the third vehicle I have ever bought and by far the best experience!

Teisha

Dec 18, 2013

I only had two days to find a car, Kim helped me as much as possible to get me the car that i like the most for the time crunch that i had. She was a very nice lady

Gary

Dec 11, 2013

Everything is always perfect with service and parts experience. Everyone makes me fell like I am part of the Preston Hood family. A GREAT place to do business. Keep up the GREAT work!!!!!

Erin

Dec 11, 2013

Service wait time was very quick and the young man who handled my apt time/car was friendly and polite.The only thing he didn't do was offer me the Preferred Customer Protection plan which could have saved me some money;I will ask for this offer on my next visit.

Robert

Dec 11, 2013

salesman extremely knowledgeable, we were impressed with the overall appearance of excellence at PrestonHood. This helped convince us to choose Chevrolet Equinox over two other competitors.

Mary

Dec 8, 2013

Mr. Keith King was extremely helpful and courteous in my recent purchase. He has a way of putting me at ease in completing a transaction that always stresses me.

Edward

Dec 7, 2013

Had an appointment, so I was in and out in no time at all. The new waiting room is very nice to relax and wait on your service being attended to.

Joseph

Dec 5, 2013

Switch to my driver-side window failed...on a rainy day. I was able to get an appointment within an hour. Repair was accomplished within one hour of arrival. I only have 25,000 miles on my 2009 Silverado, too soon for a window switch failure! Bumper to Bumper warranty was expired. However repair was covered under my extended warranty.

Paron

Nov 30, 2013

The sales people at Preston Hood were nice to me from the first day I walked into the dealership, until the day I walked out of the dealership with my new car. Kim Cannon and Steve Barrett did an excellent job putting my mind at ease when I had concerns about the car. When I needed help setting stuff up in the car Kim Cannon did an excellent job helping me out. I would certainly purchase a car from Preston Hood again.

Reid

Nov 30, 2013

I had a very memorable experience picking up my birthday present from Preston Hood Chevrolet. Keith King was extremely helpful and friendly taking me through the paper work and car description. I couldn't have had a better day that day. Thank you Keith!!

Richard

Nov 29, 2013

My service technician was Cari Baily. She did an "outstanding" job servicing my vehicle and arranging a rental car for me since service required an overnight stay. You could definitely tell Ms Baily was skilled in the execution of her duties. Ms Baily is definitely a positive asset to the Preston Hood team and should be commending for her professionalism! On a different note, I found the cost of an oil change at Preston Hood to be very unreasonable...believe it was around $45. This will definitely impact m future decisions on oil change service at Preston Hood.

Clayton

Nov 28, 2013

We started looking at used vehicles with Spencer and he did a great job showing us both the old and new. We decided to go with new and Austin helped us finalize the sale. Management did well helping us get a price we were comfortable with paying and we were thrilled to have the car we wanted

Steve

Nov 26, 2013

I have never been more impressed with an entire service department as I was with the service I received last Friday at Preston Hood. This operation is the epitome of professionalism mixed with a true desire to help people.

Walter F. Parker

Nov 20, 2013

I had a problem with a dead battery in my 2006 Impala. When I took it in to Preston Hood Kasi Dent knew I was coming in because someone had told her. She gave up her lunch hour to assist me. She also found out the warranty on the battery was still good so it cost me less than the full price of a new battery. Anyone who would go to all the trouble she did to help me out deserves a medal. Her professionalism and willingness to help a customer was above and beyond. I will always be grateful to her and will continue to utilize the service department of Preston Hood because of her

ACH

Oct 26, 2013

My sales representative Don Jefferies was extremely helpful and professional which made the buying experience a relaxing and enjoyable one. Thank you Don... Additionally, sales manager Joann Jefferies was very friendly and made sure all aspects of the buying process was taken care of in a timely manner. Thank you Joann...

Paul

Oct 23, 2013

The driver's side headlight on my HHR burned out and I could not change it. I went to Preston Hood at the end of my workday to see if they could help. Not only did they replace my head light, they did an oil change that was due. In about an hours time, I was on my way home. Kasi Dent, the service manager was extremely helpful. Thank you.

Sarah Owens

Oct 18, 2013

I am young with not so good credit so I honestly thought going to a dealership would be a waste of my time and theirs. However, Spencer Sims worked very hard to get me into my HHR that I absolutely LOVE!! The whole Used Car team was involved and together they made it happen. This is my first car so I was very nervous I would get denied...AGAIN. But not here. Preston Hood is a great place! I will definitely be going back to purchase another vehicle!

M. Marchetti

Oct 15, 2013

I purchased a used vehicle from Preston Hood Chevrolet in September. The entire experience was hassle free and the customer service is tops! It is easy to understand the longevity of this dealership! Many thanks to Spencer Sims is sales, Jennifer Tate in Internet Sales and Mark Marsteller!

Thomas T

Oct 8, 2013

When any one needs service or repair they must rely on the ability of the service writer to interpret what they feel or think the vehicle needs. The service writer must "listen" to a lot of information and glean what the true problem is. They must also look for things that the customer may need as part of their responsibility. Recently while leaving my avalanche in the service dept I experienced what every customer really wants when they take their vehicle In. That is to say; to feel as if they are being treated special. As a long time car owner I can recognize when some one is just repeating what someone once told them or what an un-informed aquintance thinks of the problem. With out a doubt your KASI DENT service writer fills all the prerequisite of a highly professional individual. Her manners are postive and there is no hint of "know it all". She is undoubtly one of the best of your employees. I commend her and your dealership.

Ray,satisfied buyer

Oct 6, 2013

I have had great service with all the trucks I have purchased at Preston Hood Chevrolet. .

Norm

Oct 3, 2013

I was extremly impressed with the courtesy, kindness and efficiency of your employee Kasi Dent. I had advised her on the phone that I recently had back surgery. From my arrival to departure when she made my car available to me, she made my visit to Preston Hood very enjoyable. I hope you realize she is a valueable employee and hope to see her on future visits,

New car buyer

Sep 27, 2013

I had a wonderful experience! The team was amazing and patient and accommodating to my car buying needs. I couldn't have asked for a better team!

Teixeira

Sep 26, 2013

Always a pleasure when I need to come to the dealership. Kasi is fantastic.

Teresa

Sep 23, 2013

The Service Department personnel are always helpful. Cari in particular has always gone the extra mile not only for tire mishaps I've experienced, but for routine maintenance visits as well.

DestinCarBuyer

Sep 23, 2013

Orlando in the Internet Sales department was terrific and after handing things over to Paul, my fiance and I couldn't have been happier. He was able to work within our budget and made the buying process very simple. The website is easy to use, contacting an internet sales rep was a breeze and we received a response very quickly (even during evening hours). We were able to talk about our needs over the phone the next day for the vehicle we picked out online. The Carfax report was made readily available on the website which helped in our decision process. We felt confident with Paul's knowledge and he was very accommodating. We would definitely recommend doing business with Preston Hood and especially Paul. This is the second time we have purchased a car from this dealer and both times have been a good experience. Do not hesitate to call on their services and vehicles.

WolffMichael

Sep 6, 2013

Service was great. But, sales was concerned with selling me what they wanted me to have, regardless of my desires.

Greg/Cheryl

Sep 5, 2013

Our experience was made very pleasant conversing with new sales manager Steve and our salesman Mr. Wayne Cramer. Preston Hood should be proud to have Wayne as an employee. He understood our needs and explained everything in detail to us. This is not the first time we have purchased a new Chevrolet through Preston Hood and this latest experience was very good. Congratulations to both Steve and Wayne and Preston Hood Chevrolet. V/r Greg/Cheryl

David J

Sep 4, 2013

Kieth King was our sale person, and he was very helpful. His made the experience very enjoyable. He had complete understanding of all the processes of the sale and of the cars functions. We were quite happy with the transaction.

Greg/Cheryl C

Sep 2, 2013

My wife and I purchase a new 2014 Chevrolet Silverado LTZ. The atmosphere throughout the entire process at Preston Hood Chevrolet was excellent. Our salesman Mr. Wayne Cramer stayed with us throughout two different days while were making our decision and his professional salemanship was beyond excellent. He make our experience with the entire process enjoyable and Preston Hood Chevrolet should be very proud to have such an employee within their dealership. This is not the first vehicle I have purchased from this dealership and they are always very competive with other dealers in the Northwest Florida area. Thanks again Mr. Cramer for making our experience enjoyable.

thomas gam

Sep 1, 2013

took a little longer than I thought but I did like being kept updated by brent , I liked having access to both waiting rooms

Kristina M Allshouse

Aug 30, 2013

Very good experience at Preston Hood. The sales people were very knowledgeable and very friendly.

L Ward

Aug 29, 2013

We keep coming back due to the excellent service both in buying and service departments. They have never let us down. We refer all our friends and family members and they all agree, it's the best!!

Wayne O

Aug 20, 2013

Once again we had an excellent experience with Preston Hood! Buying our new Truck was never easier and we got a great deal! Thanks Austin Cribbs, Joanne Jeffries, Bill Kelly for all your help to make things go smooth!

mooreme

Aug 17, 2013

wonderful staff, wonderful sales personnel, wonderful service. Can't get any better than that.

Bob Denker

Aug 17, 2013

Everything was great but I did not like being pushed on the extended warranty service. If Chevy was so proud of the quality of their vehicles, they would offer a warranty at least equal to or better than Hyundai, KIA etc. I am a life long dedicated Chevy person but am very disappointed that Chevy has not bumped up their warranty coverage. It just leads me to believe that it is strictly a money making scheme & not really offered as a concern for the customer. I know for an absolute fact that several people would rather have bought a Chevy if their warranty was as good or better than KIA or Hyundai. I think it is time to change. On one hand, you advertise how much quality has improved an how reliable the vehicles are but still stick with the same warranties of the junk vehicles built in the 80's. What is your feedback? Maybe you should do a nationwide survey on this? Back up your product with a better warranty. Warranty issue is a company problem & pushed by company for profit over customer satisfaction.

J R Morse

Aug 17, 2013

Our experience at your Dealer was completely delightful, from the time we pulled into the Garage to the time we walked out the door to find our car, right in front of the door when we walked out. The new renovations are great and the staff seemed to have been trained to treat the Customer in a much better manner than in our previous visits. Be sure to commend Cari and the Cashier (didn't get her name) on their work ethics. It was an excellent experience!

fojack

Aug 6, 2013

I am very UNhappy with my experience at Preston Hood Chevrolet! My car broke down and this dealership was the closest one. It took the service department 8 days to fix my vehicle. I never had confidence that they knew what the problem was. They gave me a loaner vehicle to get back home. They called me the next day asked if I could bring my spare key, it did not fix the issue and I had to drive back home. I live 3 and a half hours away. I spent a total of 14 hours on the highway, $150 in gas and a $1000 in repairs to get the problem fixed. In the end, the my vehicle was fine but, the loaner they gave me had a tiny scratch from a possible rock in the road. They made me file a claim with my insurance company for a small chip in the paint. Which cost another $500I feel like they tried to milk me for every dime they could get. If your car breaks down in the area or you must seek a chevy delearship, GO SOMEWHERE ELSE!

FoJack

Aug 6, 2013

I am very UNhappy with my experience at Preston Hood Chevrolet! My car broke down and this dealership was the closest one. It took the service department 8 days to fix my vehicle. I never had confidence that they knew what the problem was. They gave me a loaner vehicle to get back home. They called me the next day asked if I could bring my spare key, it did not fix the issue and I had to drive back home. I live 3 and a half hours away. I spent a total of 14 hours on the highway, $150 in gas and a $1000 in repairs to get the problem fixed. In the end, the my vehicle was fine but, the loaner they gave me had a tiny scratch from a possible rock in the road. They made me file a claim with my insurance company for a small chip in the paint. Which cost another $500 I feel like they tried to milk me for every dime they could get. If your car breaks down in the area or you must seek a chevy delearship, GO SOMEWHERE ELSE!

Gemmons

Jul 31, 2013

I arrived at Preston Hood Chevrolet Brent Little was extremely helpful, friendly and professional in assisting me with my service issue. Great job Brent!! Thanks

nigel sandridge

Jul 23, 2013

My dealer Spencer Sims was very helpful in the car buying processing and even more reasonable in my payment plans. would definately do business there again.

"Cy Guy"

Jul 15, 2013

Mr. Don Jeffries could not have treated my wife an I any better then he did> His expertise and knowledge of the crs we looked at was unbelievable. We were totally satisfied with him, the sales manager and the stff we encountred. Highly pleased and could not have picked a better dealer to do business with.

MrsDBrown

Jul 13, 2013

Mrs Barbara Scott-Shouse did an awesome job helping us purchase our Tahoe!!!!! I thank her and Preston Hood very much. Everyone was so helpful to us and we walked out very satisfied. Again thank you.

Barry S.

Jul 7, 2013

The new waiting room is very nice while waiting for your vehicle to be serviced. The complementary snacks are a added bonus. Will continue to bring my SUV to Preston Hood for needed service.

Proud New Car Owner

Jul 4, 2013

Everything worked really well for us. Our salesman worked hard on our behalf to get us the best offers on our vehicle and he made sure to help us get a reasonable trade value for our trade-in. He made sure that we were comfortable in the facility and the finance manager was very very easy to work with as we waited for our paperwork.

Yendor

Jun 30, 2013

They went over and above trying to resolve our brake problem and even putting us in a loaner for a week until we could get back over to pick up our car. That is why we always return to lease our cars and service with Preston Hood Chevrolet, they always give 110% customer service. We have leased cars from them for the past 18 yrs and will be back in Jan for another.

Keith

Jun 28, 2013

I honestly cannot say this about most dealerships, but Preston hood Chevrolet service department has earned my trust. I have a very difficult to locate a/c leak in my Tahoe and the technicians have worked very hard to track down the problem. There was no reoccurring labor charge and the staff was very responsible. Kasi, advisor that I dealt with was the most understanding kind and professional service advisor that I have ever dealt with. She is informative and will get you the answer that you need. With that said, I recommend Preston Hood Chevrolet for all of your service needs.

Stephen

Jun 24, 2013

While travelling into the area on vacation, I was unfortunate enough to need repairs completed to my vehicle. I dealt with Brent Little in the service department. He did an excellent job. I would highly recommend this delaership.

KC

Jun 20, 2013

Outstanding service during the entire process...from purchase, to additional service in the service department to accessories installation and custom painting...it has been amazing. thanks.

JLH

Jun 10, 2013

We have bought several vehicles from Preston Hood over the past 25-30 years and have always been extremely satisfied. Our salesperson did an excellent job showing us all the various trucks and helped us with a very satisfactory sale.

Brenda

Jun 8, 2013

Everyone one in the body shop was so kind, attentive and professional. They knew what they were doing and service (from getting me an original GM fender to arranging my rental car and sending my car over for an oil change) was seamless. Thank you guys!

Alicia Armstrong

Jun 6, 2013

Everyone extremely nice Justin Williams in sales took very good care of us. Got us in the car that we wanted, did not try to put us in a car like other dealers I have been to. Went to buy a car today at one of there competitors that told us bring in $2000 down payment and we will put you in the car you want. Got to that location and they wanted more money. Walked over to Preston Hood they put us in the car we wanted at the payments we wanted for the down payment we had. I would sent everyone to Preston Hood as for Justin Williams and tell him Alicia and Matt sent you.

Josh

May 29, 2013

Preston Hood service staff were awesome. Serviced and repaired my silverado to top notch condition. Thanks, I will be back and refer all my friends.

Stephanie

May 22, 2013

My problems were solved without any grief and in a timely manner. Great customer service!!

jjm

Apr 3, 2013

My appointment was made as I had requested (between 8-9 A.M. I was a few minutes early, but was accepted happily by the Service Folks. Waite time was what I thought was normal (a little less that 2 hours). My 2009 Silverado truck maintenance was well well done, and surprisingly, was vaccumed and washed which I did'nt request. The total cost for my service was much less than I had expected. Thanks so much for the service. Given the opportunity, I will recommend Preston Hood for great service.

Camaro2LT

Mar 30, 2013

All I can say is I had a great car buying experience. Coming to the dealer as a first time buyer I was very wary of dealer tactics and everything but Preston Hood really did a great job of letting me know the real deal and made the whole experience very enjoyable. Do not hesitate to buy here!

Brad

Feb 22, 2013

From the time I walked on the lot and spoke with salesman Don to the time I drove off in my new truck, I was thoroughly impressed with the high caliber of service. Don was very well versed in the dealership's inventory and the vehicles themselves. He was very informative and helped me to find the exact truck I was looking for. Sales manager Steve was there during the entire process and ensured that everything went very smoothly. Joann in financing was incredible as well. She made sure to explain all aspects of the terms and warrenties as well as the benefits of opting for the various service packs. Overall, I was very impressed with the attention to detail and the level of service. I would gladly recommend anyone to Preston Hood Chevrolet and its top notch employees.

HT

Feb 21, 2013

Thank you, Austin Cribbs and Preston Hood Chevrolet for an excellent car buying experience! Warm, friendly customer service apparently is first on the list at Preston Hood! They obviously strive to get & keep your business!

Dave Noff

Feb 21, 2013

I brought my truck in for maintenance. Cary was very friendly and thorough - she is an asset to your company. I had a bad experience at Lee GMC, so her attitude and professionalism was very refreshing and appreciated. The waiting area was comfortable and I appreciate the fact that you made it that way. I will definetly return and next time I buy a new car I will come here first. I am a fan of your dealership.

pamdev325

Feb 19, 2013

Superior customer service, sales and super people all the way up to the finance director Joann

navarre tiger

Feb 1, 2013

I have purchased eight vechiles from Preston Hood. I would not keep buying from them if they were not the best option out there. Always a great experience.

Tania C.

Jan 30, 2013

Great buying experience. Dallas and Joann works hard for their customers. I appreciate you guys!

jwayne85089

Jan 8, 2013

I wanted to get out of my current vehicle into a newer Chevrolet Truck, Austin Cribbs was extremely helpful in finding the right truck for me in my price range. When I couldnt seem to get everything in order with my trade in and financing options, he and Joann Jeffries, helped me a great deal with the vehicle and financing. I would HIGHLY recommend this dealership to anyone in the market for a new Chevrolet vehicle or a great used car! Thanks again Preston Hood Chevrolet!

Josh O.

Jan 8, 2013

I wanted to get out of my current vehicle into a newer Chevrolet Truck, Austin Cribbs was extremely helpful in finding the right truck for me in my price range. When I couldnt seem to get everything in order with my trade in and financing options, he and Joann Jeffries, helped me a great deal with the vehicle and financing. I would HIGHLY recommend this dealership to anyone in the market for a new Chevrolet vehicle or a great used car! Thanks again Preston Hood Chevrolet!

hjdilligaf

Oct 8, 2012

From the moment I arrived Paul Hughes was very courteous and informative without being pushy, which is what I look for in a salesperson. After working with me on the price and what I needed in a truck we were quick to come to an agreement. I left the dealership still needing a few things done to the vehicle. Paul ensured I had a time scheduled to get the vehicle in and out of the service department quickly with no hassle towards me. In the end Paul made the sale for me and he is the reason I purchased my vehicle from Preston Hood.

bmcjmc2

Sep 28, 2012

Brought my car to this PrestonHood Chevrolet for minor service issues and detailing. 10 days after dropping the car off, I returned to pick up the care, only to finds that the detailing and service performed were incomplete, and that I had been over-charged based upon the initial quote.Service writer was friendly and did attempt to "right the wrongs" by refunding overages charged. Nonetheless, I was AGAIN forced to leave the car with the dealer for additional time.AGAIN, I returned to the dealer to pick the car up, this time to find the car repairs completed (however one additional item that was added when I previously attempted to pick the car up was overlooked). Nonetheless, the detailing that I had paid for STILL was incomplete and appeared to be nothing more than a very expensive wash, wax, and interior clean ... NOT the detailing "that we do to trade-ins", as promised ... engine compartment remained uncleaned, as did the wheel wells, interior windows were only partly cleaned ... could have gotten a better "detailing" from detailers for half the price.

dscarey1631

Sep 4, 2012

My first contact with Preston Hood was with Jennifer ininternet sales, she was quick with her reply and answered all my questions. She was very helpful and followed up with me when she said she would.Paul Hughes helped me locate the vehicle I was looking for, was very personable and professional. Great to work with, I highly recommend Paul and would definitely see him again.Joann is very efficient and friendly, financing was quick and easy, she also explained the extended warranty that I purchased.Miss Linda made us feel us like family by giving us advice on how to handle our title business. She made it personal by telling us what she would in our position. Her advice will make our future decisions easier.Our entire experience with Preston Hood was outstanding, everyone was very friendly and professional from start to finish.

f15pierre

Sep 1, 2012

Dallas was extrelmely helpful in the purchase of my new Camaro. He did not try to sell me something I had no interest in and promptly took all my offers to the manager. After my purchase, he had the car and new tags/title ready when promised. I would recommend him to anyone looking for a new car.

jason.andrade.96

Aug 29, 2012

Prior to our visit to Preston Hood, we thought that all dealerships and sales personnel were cut from the same cloth. Contrary to our initial hangups we came across Dallas Moody. Not only did we get the vehicle we wanted we also got it a lower price than expected. Dallas went above and beyond the call of customer service. He actually had the customer in mind, not just the sale. We were comfortable from the moment we arrived to the moment of purchase. If you are in the market for a new or used vehicle, we would highly recommend Preston Hood Chevrolet. Just ask for Dallas!

pamela.stitt.9

Aug 28, 2012

Keith was great to me and my parents. We got a good deal on a 2012 Equinox and I've been happy ever since. Even with me living in another state after buying the car and returning home, Keith has still corresponded with me through emails with any questions or concerns that I've had.

jandem

Aug 10, 2012

From first meeting Scott Eads I knew we were in for a good experience shopping for a new vehicle. Scott is a true gentlemen and was quick to point out buying options for us to consider. The negotiation was straight forward and actually pleasant...now there's a first. From initial greeting, the test drive, the deal and to vehicle transfer, Scott is a credit to the dealership.

jrffwb1

Jul 29, 2012

I have purchased 2 vehicles from Preston Hood Chevrolet. 1 new and 1 used. I would just like to say that the personnel at this dealership are very professional. Steve Barrett worked both deals. He was very courteous and professional. His knowledge of the business was impressive. Talking with him was pivotal in both of my purchases. I called Steve on the phone to tell him what I was looking for, and he found exactly what I wanted, and at a price I was happy with. I also use Preston Hood for my maintenance service, and have always left there happy with the job that was done. I also have used their repair shop 3 times, and Rick R. took care of everything for me including the insurance company. I dropped it off and a few days later picked it up. The truck looked just like new. If you need a new or used vehicle please give Preston Hood a try, you will be happy. John F.

fien33

Jul 27, 2012

I have purchased 2 vehicles in the last 5 years. Without the help of Steve Barit I doubt that I would have purchased my SSR. Steve got me a great price on it and a great value for my trade-in. When I purchased my Suburban LTZ, Chuck Epply also got me a great price on it and again a great value for my trade-in. I have purchased 15 new vehicles and only 1 other time did I get this kind of expert help from a dealership. These gentlemen did not do the normal pressure games that most other dealerships try. They got me financing at a rate I did not think was possible. When I first came to this area, I tried a local GMC dealership. Their service and parts dept. would be a 2 on a scale of 10. Preston Hood would be a 10. Thanks to all the people I have dealt with at Peston Hood. It is a pleasure doing business with you. Mike F.

skondracki

Jul 18, 2012

I booked my car in for the transmission fluid to be changed and had the worst experience ever. I sat waiting for over 2 hours only to find out that no one had written up a ticket for it. Instead of coming in to the waiting area to see who's vehicle it was they just let me sit there until I got up and asked about it 2 hours later. I was quoted that the procedure would take about an hour.The lady that dealt with the bookings/payments was very apologetic but as far as I was concerned I explained that there was a lack of communication at this dealer and they were just gonna let my car sit there without anyone wondering who's it was and what had to be done. When it was finally done and it was time to pay I asked her if they were gonna give me a discount for my 3 and a half hour wait she looked at me as if I was from another planet and explained she would have to speak to her manager but was doubtful that I would. She never spoke to the manager as he was talking with another customer but did give me a 10% discount. I did find out from another customer waiting for her car that this same incident has happened to her twice. She is brave to go back. They need a lot of work on their customer service and common sense. Will I return there? NO....BAD CUSTOMER SERVICE.

schultzie82

Jun 19, 2012

The service department at this dealership is good. Kasi is a great individual to work with and meets all my needs for my automobile. Any problems I have had with the service department, have been attempted to be fixed. I would strongly recommend that any new customers to this dealership's service department, use Kasi as she has more respect for your vehicle than others that work in at the customer service desks.

datzap

May 25, 2012

Great and friendly staff. They took care of everything. They made the whole experience a complete delight.Jenna set it all up before I got there. Spencer met me a the door with the cars I was interested in at the door.The entire staff was awesome!!

modeltiff

May 18, 2012

They are not honest with customers. I had heard they were crooks, but wanted to take my car to a nearby dealership for service instead of a small shop. It's true, they are CROOKS!

lisayounghanse

Apr 24, 2012

Idid my market research and found a used car that I was interested in through Preston Hoods web site. I asked for information about a particular used car they had on a Sunday night, within minutes I had a reply. Jenna e-mailed me to tell me that while she was not in her office she would get in touch with me the next day. The next day I got the information I wanted and each additional question I had she answered back very quickly. After e-mailing back and forth, I set up a time to come and test drive the car. When I got there I meet Dallas Moody and the car was out front waiting for me. I test drove the car, Dallas asked if I was interested in working out a deal so we went to his office. He offered us water and made us feel comfortable. He offered us a price and then he evaluated our trade. The entire time there was no pressure from him and the price was better than I expected. I fully came to the dealership expecting to fight for every penny and that NEVER HAPPENED!!! When it was all said and done, they offered me more than I expected for my trade in. Overall, it was a wonderful experience and I highly recommend Preston Hood. From the time I searched on the internet and sent that first e-mail to driving off with my new car it was as if they valued my business. I can't say that about any of the other dealerships in the area.

Russ Corbitt

Apr 19, 2012

I rated Preston Hood as high as I could not only for the excellent work they do, but for the personnel employed there. I wouldn;t go anywhere else to have my car serviced. Kasi McLaughlin always takes care of what my cars need with a professional approcach that sets the standard for her peers. She is an excellent ambassador for Preston Hood and if you can find a way to hihre more employees like her, you should junp at the chance. Chcuk Epley is a very competent salesman, he doesn;t pressure you, but he believes in what he;s doing and that established a high degrree of credibility. Preston Hood hit a goldmine when they hired Bill Kelley. He cares about the buyer's best interests, and always makes sure the buyer is happy with his purchase. I won't go anywhere else and recommend Preston Hood Chevrolet to all my friends. They are second to none! Someone in the personnel department did an excellent job of recognizing talet when they hired Kasi, Chuck, ChucK, Steve and Bill!

GATORCD

Apr 19, 2012

The sale was fast, and Dallas was a great salesman!This is the second time i have purchased an SUV from Preston Hood, and would deffinatley recommend this dealership.

ronjongreen

Apr 15, 2012

Outstanding service and friendliness. Went in to have my oil changed for my vehicle and through casual conversation with one of thier sales reps (Austin Cribbs), was signing the paperwork for my new truck three hours later. Fastest I have ever made it in and out of a dealership while still feeling like I was really being taken care of. The zero interest financing offered on new GM vehicles wasn't bad either!

Lvchevycruze

Apr 14, 2012

Outstanding sales team. They worked a deal that was too hard to pass up and they were very friendly, courteous and not demanding. Professional all the way. I would highly recommend this dealership to anyone when it comes time to buy a new car. I love my new car!

trich1962

Apr 13, 2012

Preston Hood gets my excellent rating because of Keith King. He is always ready to meet my needs when it comes to discussing my interest in vehicles. I have bought five vehicles as of now. Keith has handled everything with professionalism and grace. Keith King is the reason I buy my vehicles form Preston Hood Chevrolet.

Mellar1

Apr 12, 2012

Kasi Was a pleasure to work with. She contributed to the overall experience and made it a pleasure to deal with Preston Hood Cheverolet..My third trip to the dealership over the past few years. Have not been disappointed.

wordendealerrater

Apr 11, 2012

Since moving to Fort Walton Beach, in 2009, I have taken our vehicles to Preston Hood. The first time was because of the fact they were a GM dealership and I didnt know any other local mechanics, and I knew that I would have at a minimum the warranty of the GM service. Now I take our trucks and car there for one reason and one reason only, the customer service that is provided to me. Each and every time I go I feel as though I am the most important customer. Kasi (service advisor) knows me and my wife by name and always puts her best effort to make sure we see her when we come in, even if she is busy with other customers. Each time we take a vehicle in for service it is available within the time estimated or at least a phone call is provided to keep us up to date if it is taking longer than anticipated. The norm is that it is completed well ahead of the projected time frame. The service department alone at Preston Hood is a major reason why when it is time to purchase a new car I will begin my vehicle search at this dealership. I happily recommend Preston Hood (and Kasi by name) as the preferred place to take a vehicle for scheduled or unscheduled maintenance.R/David Worden

Viviano

Apr 9, 2012

Original deal had issues but the dealership bent over backwards to make right. They made an error in the calculation of the lease payments but reduced the price sufficiently to compensate. Fair and honest dealings. Recommend for others and I will buy from again.

airdawg08

Apr 9, 2012

By far the best experience buying a new vehicle. Contrary to popular belief, buying a new vehicle does NOT have to be a horrible experience. From the moment I drove on the lot with my old vehicle to minute I drove off with my NEW truck, there was absolutely 0 pressure. Mr. Dallas Moody showed me every vehicle I wanted to look at, and let me test drive them as well. He was more interested in putting me in the perfect truck for me, as opposed to trying to sell me the most expensive one on the lot. As far as the financial portion of the process, Mrs. Joann Jeffries walked me through everything, explaining the ins and outs of the optional plans they offered, and it was exeptional!I will, and already have, reccomend this dealer to everyone I work with in the Air Force here on Hurlburt Field. Very friendly, helpful, and knowledgeable staff. It's nice to know that we have such a military-friendly dealership in the local area!!

thatgirlflorida

Apr 7, 2012

I have purchased 4 cars in the past 13 years from Preston Hood Chevrolet, and my last saleman was Keith King. He was very nice and patient with my needs for a new car. He answered all my questions and was she wonderful in helping me with my new purchase. I have had the car now for almost a year and I still tell everyone of his kindness.Great Saleman you have Preston Hood!!!!!!!!!!!!!!!!!!!!!Mary Holmes

dksalser

Apr 7, 2012

Mr. Tucker is the sole reason I purchased my silver Cruze from Preston Hood. Words cannot describe the stellar service that was graced upon my girlfriend and I. Thank you,Dustin

Constance32579

Apr 5, 2012

I am very pleased with the customer service I received from Keith King and the staff at Preston Hood Chevrolet, Fort Walton Beach, Florida. I am extremely satisfied with my purchase.The whole experience was handled in a professional way. The service for my maintenance program is wonderful. I selected an Equinox. I am happy with my car.This is the second car I have purchased with the help of Keith King. He is a great help in making the right selection. He is an honest and helpful person. Preston Hood is lucky to have him on their sales team. Constance Taylor

ataitague

Apr 5, 2012

I could not have been happier with the purchase of my Equinox. Keith King is an outstanding dealer who truly puts customer service first! Prestonhood in general is awesome. I recommend the dealership to all of friends. I will definitely be back when the time comes to purchase again.

cougoots

Apr 5, 2012

Preston Hood Chevrolet FWB. I own three vehicles purchased from Spencer Sims this no pressure saleperson. The price was right,mileage great,service was quick.

lsgrant

Mar 30, 2012

We were so pleased and impressed with the knowledge andcustoner service provided to us by Preston Hood Chevrolet! We would recommend to friends and family.

DjFilthySexiiii

Mar 28, 2012

The staff and management team at preston hood chevrolet is the most professional, kind, courteous, and friendly team i have ever met. They are definitely a rare breed in the car dealership business, and they have my business from here on out. Steve Bareit and his team helped myself, and my 2 brothers with financing, selecting the car that best met our need's and made sure it was something we could afford.Their attentiveness, professionalism, and dedication is something i have never seen before from any other dealership i have ever done business with. The vehicle's they sell are top notch, their quality of service is even better. I would easily recommend Steve Bareit and his sales team to anyone. Mike Stepro

Little Pit Viper

Feb 20, 2011

This dealership was fantastic! They actually had competitors models on site for me to compare the Chevrolet to. There wasnt a need to go to 4 different dealerships to find the information I needed to make a decision. If you would like to have a one stop shopping experience this is the dealership for you! Everyone there was extremely nice and they wanted to make sure I got the vehicle I would be happy with!